Service History 959

Near Pflugerville, TX 78660
Jonathan
Job Details: 12/07/2018
REFRIGERATOR MAYTAG MSD2641KEB "Arrived on site for refrigerator not cooling and frost buildup on FC rear panel. Customer stated that this is the 3rd attempt to fix unit. Another service company had replaced defrost control. Performed diagnostics and removed ice from FC panel to gain access to defrost heater and sensor. Tested heater resistance and found at 30 ohms. Tested defrost sensor and found opened. Replaced sensor and tested amp draw to sensor and found none. Tested defrost control and found no voltage going to element Replaced control and tested. All tested good, no water leaks present."
Near Pflugerville, TX 78660
Jonathan
Job Details: 12/07/2018
WASHER MAYTAG MVWB765FW "Arrived on site for washer, items getting stuck in agitator. Removed item from washer and performed diagnostics mode. Checked fault code history and found no fault codes. Ran manual test cycle and tested agitation cycle. Inspected gear-case. All operations tested good. Spoke with customer on user care guide. All tested good, no water leaks present."
Near Round Rock, TX 78681
Tyler B.
Job Details: 12/07/2018
MICROWAVE KITCHENAID KOCE500ESS06 "Arrived on site for unit starting and not starting, customer states they have to firmly push door in order to start microwave, ordering door switches, returning with control. ; ordrng 2 W10211972 (switch)s"
Near Pflugerville, TX 78660
Jonathan
Job Details: 12/07/2018
WASHER WHIRLPOOL MVWB835DW3 "Arrived on site for washer not spinning. Inspected drain line and found tied in drain and only about 12 inches off of ground (see SD-QUICKPIC). Performed diagnostics mode and checked fault code history. Found error F8-E1 long fill, F0-E0 overload and F3-E2. Called tech line and spoke Andy (SR7723625059). Whirlpool will not cover insulation error after 90 days of purchase. Sent customer insulation instructions to email. Washer tested good, no water leaks present at time of service."
Near Lorena, TX 76655
Arthur B.
Job Details: 12/07/2018
WASHER MAYTAG MVWB835DW3 Arrived onsite for customer complaint of top load washer taking too long to complete cycles. Found F8E1 (Long Fill). Tested valve and found cold water valve not opening. Removed and replaced water valve. Reassembled. Ran test 052. Unit completes successfully. Manually tested water valves. Both open and close and intended. No other issues found. All water connections were dry at time of service.
Near Round Rock, TX 78664
Tyler B.
Job Details: 12/07/2018
DRYER MAYTAG MEDC215EW1 Arrived on site for unit that keeps running found timer hot . R&R timer and tested good.
Near Lorena, TX 76655
Arthur B.
Job Details: 12/07/2018
DISHWASHER WHIRLPOOL WDF520PADB7 "Arrived onsite for customer complaint of dishwasher not drying dishes. Ran diagnostics and found error code 7-1 (Heater Error). Clear error codes and tested unit. Poured water on heating element to test. Found element sizzling water off. Advised customer to run hot water at sink to allow dishwasher to start with hot water. After 3x of cold water entering, control cut heater circuit off to prevent a short. No other issues found. All water connections were dry at time of service."
Near Round Rock, TX 78664
Tyler B.
Job Details: 12/07/2018
DISHWASHER WHIRLPOOL WDT710PAYB4 "Arrived on site for unit leaking. Found drain hose cracked, R&R hose and tests good. No leaks on site"
Near Leander, TX 78641
Lou
Job Details: 12/07/2018
DISHWASHER KITCHENAID KDTE104ESS4 "arrived on site to install previously diagnosed and ordered part. I pulled the unit from its place and removed the water valve and drain pump and drain hose from the unit. I placed a blanket down on the floor to work on to avoid any damage to the floor. I remove all removeable parts from the original tub and placed them on the new tub. I placed the unit back in its place and reinstalled the water valve and drain pump and hose and tested the unit. The unit operated as designed with no water leaks observed during service. Also, the top rack no longer rolls forward when the door is open. I found that the retainers are missing from the toe plate; therefore, I am ordering two retainers and scheduled return service for 12/11/18.; ordrng 2 WPW10503548 (retainer)s"
Near Leander, TX 78641
Lou
Job Details: 12/07/2018
WASHER MAYTAG MVWB950YW1 "arrived on site to inspect washer leaking water. Upon further inspection, I found lots of water on the floor near the back and sides on the unit and some in the front of the unit on the floor. I pulled the unit forward and found the hot water hose leaking at the valve connection ad running down the back of the unit (picture taken). I placed the unit in diagnostics and tested and there were no error codes. The unit operated as designed and I found no other leaks. I advised the customer of my finding and advised ther t(e water hose was leaking pretty badly. I removed the hoses to inspect the valve and found some debris inside the inlet area. I advised the customer that I am ordering the valve and the hoses will be also. The customer advised that he will purchase the hoses on his own. I advised the customer that our office would have to get authorization for the parts and once they get authorization, the office would contact him to schedule return service. I put
Near Round Rock, TX 78681
Tyler B.
Job Details: 12/07/2018
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for no wash, found pump not pumping, R&R sump and tests good. No leaks on site"
Near Georgetown, TX 78628
Jerry C.
Job Details: 12/07/2018
ICE MACHINE KITCHENAID KUIS18NNTW1 KUIS18NNTW1 Arrived to instal previously ordered parts. I moved and replaced the smart valve and circulation pump assembly. I tested the unit through service test mode and all functions were present. The unit started production during normal mode and developed a nice frost pattern in the evaporator plate. No leaks observed during service.
Near Georgetown, TX 78628
James
Job Details: 12/07/2018
DISHWASHER GE GDT535PSJ5SS Arrived on site and tested operation. Found no operation from control. Tested for proper voltage to control and found to be correct. Tested voltage from control to panel and found none. Installed new control and tested operation and found relays just click and will not start cycle. Tested components and found the heating element has shorted and will need to be replaced as well. Office to get AUTHO and schedule return visit for repair. I am also ordering control again as the shorted element may have damaged the new control; ordrng 1 WD05X24776 (HEATER) and 1 WD21X24798 (CONTROL)
Near Cedar Creek, TX 78612
Thomas L.
Job Details: 12/07/2018
WASHER WHIRLPOOL WFW75HEFW0 Arrived on site for no drain condition. Tested unit and found drain pump would not run. Disassembled unit to access drain pump. Found harness not connected at pump motor. Reconnected. Re-assembled unit and tested. All operations were normal and all water connections were dry.
Near Georgetown, TX 78628
Jerry C.
Job Details: 12/07/2018
DRYER LG DLEX2501W "DLEX2501W Arrived to inspect no heat. I found the unit had experienced a failed thermal device, as in prior service and I removed and inspected the element. The element showed signs of airflow restriction and I removed and replaced it, after quoting the customer. I reassembled and tested the unit and found after 10 minutes of operation the unit had internal air plenum measured cycling temperatures of 130 to 201 degrees average over three cycles at high temperature setting and with a very good rate of temperature decline. Manual and automatic dry both tested the same. The internally measured no load temperature tests show no issues with the relays on the control and denote very good airflow. I advised the customer of my findings, repair and testing.
Near Waco, TX 76710
Steve C.
Job Details: 12/07/2018
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Arrived on site for the unit is not cooling or freezing. Customer advise the unit freezes in the ff section in the bottom section only and freezer only freezing in the bottom section. Found the evaporator fan motor will not turn on. Found the motor is defective. Unit will need a new harness, control, fan blade and evap motor.; ordrng 1 W10911770 (HARNESS) and 1 WP2169142 (evaporator fan blade) and 1 WP2315549 (motor-evap)"
Near Leander, TX 78641
Jerry C.
Job Details: 12/07/2018
OVEN WHIRLPOOL KODE500ESS02 "KODE500ESS02 Arrived to inspect error. The unit had a stuck key error code stored and the customer said that it would error daily. I removed and replaced the UI and tested. The issue appeared to be fully corrected. The customer contacted the mfg during service and they provided a concession, KHTCP00DPL1. Operational test good."
Near Austin, TX 78723
Scott
Job Details: 12/07/2018
DRYER WHIRLPOOL WED75HEFW1 "Arrived on site ,replaced panel UI . Unit tested normal all buttons are functioning and no error codes . Unit is free of lint at time of service . Job complete ."
Near Austin, TX 78704
Scott
Job Details: 12/07/2018
WASHER MAYTAG MVWX655DW1 "Arrived on site for leaking washer. Checked valves ,gear case , drain pump and hose. Didn’t find any evidence of leaks air and water . Did find hot water supply line was leaking down the back of control ,then down inside cabinet . Removed supply line and correctly threaded hose back on . Leak stopped . No other water leaks detected at time of service . Job complete ."
Near Temple, TX 76501
Arthur B.
Job Details: 12/07/2018
RANGE WHIRLPOOL WEE510S0FS1 Arrived onsite for customer complaint of slide in range getting error code F2E1 (Keypad Shorted). Flipped breaker and turned back on. Could not entered diagnostics. Unit will need new control assembly. R/S for Tuesday 12/11.; ordrng 1 W10894098 (cntrl-elec)
Near Waco, TX 76710
Steve C.
Job Details: 12/07/2018
REFRIGERATOR WHIRLPOOL WRF757SDHV00 "Arrived on site to replace the evap motor, blade, trivet and thermistor cover due to unit not working properly. Replaced all parts and tested the unit. Unit works properly and all water connections were dry at the time of service."
Near Waco, TX 76710
Steve C.
Job Details: 12/07/2018
DISHWASHER JENN-AIR JDB8700AWS0 Arrived on site to replace the control and panel due to short. Replaced both parts and tested the unit. Unit works properly and all water connections were dry at the time of service.
Near Leander, TX 78641
Jerry C.
Job Details: 12/07/2018
REFRIGERATOR KITCHENAID KRMF706ESS01 "KRMF706ESS01 Arrived to inspect erratic operation. The unit would register door open and in test mode 16 and 17, only show the door open. I found one of the wires to the pantry UI had broken. I soldered the wire and then heat shrunk to prevent water incursion and tested. The unit operated as designed and normal operation resumed. No leaks observed during service."
Near Cedar Park, TX 78613
Jerry C.
Job Details: 12/07/2018
WASHER WHIRLPOOL WTW5000DW2 "WTW5000DW2 Arrived to inspect no wash. The unit had F7E6 stored in memory. I found the gear case appeared to be slightly tighter than expected on the inner drive portion of the input shaft, but the unit did pass calibration and automatic service mode testing with all functions present. I advised the customer to attempt use of the unit and to contact us if there are further issues. I allowed the unit to agitate in high speed mode for several minutes. No leaks observed during service."
Near Dripping Springs, TX 78620
Brandon
Job Details: 12/07/2018
REFRIGERATOR WHIRLPOOL KRFC704FSS00 "Arrived on site for customer complaint of fresh food section not cooling properly, I found ice build up on fresh food section evaporator causing poor air flow. Called techline, SR# 7723625481, they are deeming it non repairable."
Near Dripping Springs, TX 78620
Brandon
Job Details: 12/07/2018
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site for customer complaint of right side door being dented, I replaced rat side door, tested good."
Near Dripping Springs, TX 78620
Brandon
Job Details: 12/07/2018
DRYER WHIRLPOOL WED90HEFC2 "Arrived on site for customer complaint of right side panel being damaged, I replaced right side panel, unit tested good."
Near Dripping Springs, TX 78620
Brandon
Job Details: 12/07/2018
DISHWASHER WHIRLPOOL KDFE104HPS0 "Arrived on site for customer complaint of unit not drying, found customer was not using rinse aid, tested unit in diagnostic mode, heater circuit tested good."
Near Canyon Lake, TX 78132
Diego G.
Job Details: 12/07/2018
DRYER WHIRLPOOL WED4815EW1 Arrived on site. Checked for no operation issues. Found loose connection at door switch. Repositioned door switch connector and reconnected. All functions tested OK. job complete
Near Canyon Lake, TX 78132
Diego G.
Job Details: 12/07/2018
DRYER WHIRLPOOL WED4815EW1 Arrived on site. Checked for no operation issues. Found loose connection at door switch. Repositioned door switch connector and reconnected. All functions tested OK. job complete
Near Canyon Lake, TX 78132
Diego G.
Job Details: 12/07/2018
DRYER WHIRLPOOL WED4815EW1 Arrived on site. Checked for no operation issues. Found loose connection at door switch. Repositioned door switch connector and reconnected. All functions tested OK. job complete
Near Smithville, TX 78957
Thomas L.
Job Details: 12/07/2018
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site or no pot burner operation. Tested unit and found igniters not working. Found power to module but not out of module. Replaced module and tested. All burners work properly.
Near Leander, TX 78641
James
Job Details: 12/07/2018
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site and recovered refrigerant from sealed system. Installed new compressor, 3 way valve, stub, dye drier, control, ui, and evaporator fan motor. Vacuumed sealed system to clear contaminants and test for leaks. Found sealed system holing 30” vacuum and charged with 5.5oz 134a. Tested for proper operation and found unit working properly. Job complete"
Near Leander, TX 78641
James
Job Details: 12/07/2018
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Arrived on site and tested operation. Found fresh food evaporator frozen solid and ice makers intermittently making ice. Found fresh food temp at 59 degrees and the freezer at 12 degrees. Called tech line and spoke to Robert #7723629574. Per tech line no further repair can be recommended at this time. Instructed customer of tech line instruction and that the office and/or their extended warranty company would be in contact with them. Job complete.
Near Leander, TX 78641
James
Job Details: 12/07/2018
MICROWAVE WHIRLPOOL WMH32519HZ3 Arrived on site and tested operation. Found the noise would happen when the unit started cooking and when it stopped. I found the sound to be coming from the air damper as it opened and closed. Instructed customer that the sound was normal. Unit working properly. Job complete
Near Cedar Creek, TX 78612
Thomas L.
Job Details: 12/07/2018
RANGE WHIRLPOOL WFC310S0AB0 Arrived on site for Improper burner operations. Found that the switches for all burners were not regulating heat properly. The unit needs all switches and 2 small coils and 2 large pans.; ordrng 2 WP3148952 (switch-inf)s and 2 WP3149400 (switch-inf)s and 2 WPW10196405 (bowl-drip)s and 2 WPW10259868 (elmnt-surf)s
Near Driftwood, TX 78619
Brandon
Job Details: 12/07/2018
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site for customer complaint of noise issue after family was in town. Found some ice build up on left side of evaporator. I entered diagnostic mode and changed defrost to every 8hours, also instructed customer to defrost unit for 48 hours. I explained that if the door was left open it could cause this issue."
Near Liberty Hill, TX 78642
Jerry C.
Job Details: 12/07/2018
DISHWASHER KITCHENAID KDTE304GPS0 "KDTE304GPS0 Arrived to inspect leak. 2-1, 5-1 error codes stored in memory. I found after discussing the issue with the customer that the rinse agent dispenser was requiring refilling every 1.5 months and will require replacement. I tested within service test mode and all functions were present and there were no fill issues. Office to order dispenser and 2x panel fasteners. No leaks observed during service. ; ordrng 1 W10861000 (detergent dispenser) and 2 WPW10503548 (retainer)s"
Near Leander, TX 78641
James
Job Details: 12/07/2018
VENTHOOD WHIRLPOOL UXT4030ADS2 Arrived on site and installed new fan motor. Tested operation. Unit working properly. Job complete
Near Round Rock, TX 78664
Wesley
Job Details: 12/07/2018
DISHWASHER WHIRLPOOL WDF520PADM Arrived onsite and found unit drain pump running but disposal stopper in place. All checks good after removing stopper.
Near Austin, TX 78704
Scott
Job Details: 12/07/2018
REFRIGERATOR KITCHENAID KRFC704FSS00 "Arrived on site , replaced both dispenser and side control . Side is not getting any power still. Called tech line and doing voltage and continuity checks there is a problem with internal door harness . ordering ice bucket , left hinge cover as well as side UI. No water leaks detected . Same Sr # as before . ; ordrng 1 W10849515 (DOOR LEFT HAND SS) and 1 W11039890 (UI) and 1 W11199487 (HINGE COVER )"
Near Waco, TX 76708
Steve C.
Job Details: 12/07/2018
DISHWASHER WHIRLPOOL WDT970SAHV0 Arrived on site for the unit is not washing dishes. Tested the unit and found sump and motor will not activate but can hear the diverter switching. Replaced the sump and motor and tested the unit. Unit works properly and all water connections were dry at the time of service.
Near McDade, TX 78650
Thomas L.
Job Details: 12/07/2018
WASHER MAYTAG MVWB835DW0 Arrived on site and replaced broken washplate. Tested unit. All water connections were dry.
Near Waco, TX 76705
Steve C.
Job Details: 12/07/2018
REFRIGERATOR WHIRLPOOL WRS325FDAB06 Arrived on site to replace the defrost control and heater due to unit not going into defrost. Replaced both parts and tested the unit. Unit works properly and all water connections were dry at the time of service.
Near Waco, TX 76705
Steve C.
Job Details: 12/07/2018
WASHER MAYTAG MVWC416FW1 Arrived on site with the unit is not working properly. Tested the unit And found the unit intermittently will not drain. Tilted the unit and found the connector to the pump was loose. Secured the connection and calibrated the unit. Unit works properly and all water connections were dry at the time of service.
Near Lakeway, TX 78734
Cliff
Job Details: 12/07/2018
DISHWASHER KITCHENAID KDTE104ESS3 Arrived on site to replace tub for dishwasher. Replaced tub and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Spicewood, TX 78669
Cliff
Job Details: 12/07/2018
WASHER MAYTAG MVWB855DC3 gate code #2136. Arrived on site to diagnose a washer that is making abnormal noises. Found loose bolt on rotor keeping unit from registering motor speed. Reset and remounted rotor. Tested unit and found all is working properly at this time. No leaks were found at time of service. Homeowner believes the unit is still under manufacturer warranty but was unable to provide purchase receipt at this time. Only service fee collected for trip today.
Near Dale, TX 78616
Thomas L.
Job Details: 12/07/2018
DISHWASHER KITCHENAID KDTM404ESS3 Arrived on site for door closure issues. Found that the right front side of the tub is damaged. Two hour job. Office to locate parts and reschedule.; ordrng 1 2HOURJOB and 1 W10681512 (tub-dishwr) and 1 W10909064 (panel) and 1 W11223838 (PANEL)
Near Austin, TX 78731
Paul
Job Details: 12/07/2018
OVEN KITCHENAID KDRS467VSS05 Gate code 2009. Arrived onsite for the range with the oven getting to hot. Ms stated that it was getting too hot when set at 350 degrees. I tested the temp with the unit set to 350 degrees and the unit cycled between 338-380 degrees and running a little hot. I put a -10 degree offset in the control and the unit cycled between 329-368 degrees leaving the oven with a 348.5 degree average temp. I explained to ms how to calibrate the oven. Call complete.
Near Austin, TX 78757
Paul
Job Details: 12/07/2018
RANGE JENN-AIR JGS9900CDS02 Arrived onsite for the range with the down draft fan not working. The customer was not at home and didn’t return my pre-call. I called the office and spoke with Jen. While I was on the phone mr called and stated he would be here in 5 minutes. I found the fan working as designed. Mr stated it was making a humming noise that he never noticed in the past. I showed and explained that the noise was coming from the vibration of the fan against the hardwood floor that it was screwed to. I explained that to stop this he would need to put some rubber strips between the fan frame and the floor muffle the sound. Call complete.
Near Austin, TX 78757
Paul
Job Details: 12/07/2018
DISHWASHER WHIRLPOOL KDFE104DSS3 Arrived onsite for the dishwasher not heating and the detergent is left in the bottom undissolved. The wrong model number was dispatched on the ticket. I checked stored error codes and had an F7E1. During the diagnostics cycle I found the pump not running. I had 123VAC from the control to the pump. The pump will need to be replaced. The customer wants to think about the repair and will call back if they decide to proceed. Call complete.
Near Smithville, TX 78957
Thomas L.
Job Details: 12/07/2018
DRYER MAYTAG MEDC465HW0 Arrived on site for no heat condition. Unit has no heat. Temp switch is open at red to red contact. Temporarily jumped contact and unit heats. Removed jumper. Will order and replace temp switch. ; ordrng 1 WP3405156 (switch)
Near San Marcos, TX 78666
Leonardo
Job Details: 12/07/2018
DISHWASHER WHIRLPOOL WDT710PAHW1 "Arrived on site to test unit for upper rack coming of track. Found broken stoppers,replaced stoppers test unit and unit test good job complete no leaks present at this time."
Near Leander, TX 78641
Lou
Job Details: 12/07/2018
REFRIGERATOR WHIRLPOOL WRF560SMYB02 "arrived on site to inspect refrigerator temps. Upon further inspection, I found that the unit was in the living room and not the kitchen. I opened the rc doors to find it warm inside. Using my multimeter, I placed my thermal lead inside and read temps. The temp reading inside the fc section was minus 19 (-19) degrees. I found a large amount of ice buildup on the evap cover. I ran the unit through diagnostics and it tested good. I could not test the ice maker due to no water connections to the unit. I found gapping between the fc section cabinet and the chassis. Using manufacturers approved silicone, I sealed the gapping. I removed the back cover and inspected the drain tube and found it good with no gaps. The customer advised that the unit would eventually be moved to the kitchen. I advised the customer that he needed to defrost the unit to get rid of the ice buildup which looks to be due to the doo being left open. The unit is not level and square
Near Austin, TX 78703
Scott
Job Details: 12/07/2018
COOKTOP JENN-AIR JGCP648ADP "Arrived on site for 4 knob for gas range . No gas leaks detected at time of service . Job complete ."
Near Austin, TX 78703
Scott
Job Details: 12/07/2018
RANGE JENN-AIR JGS9900BDS "Arrived on site fo touch pad not responding. Found ribbon cable solving and splitting . Replaced control panel. Tested unit and all button functions are working . Burners and oven function normal as well . No gas leaks detected at time of service .job complete ."
Near Austin, TX 78744
Luis
Job Details: 12/07/2018
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site for no leds diagnosed failed led control. Installed new led controls powered unit on checked leds unit working as designed.
Near Round Rock, TX 78681
Tyler B.
Job Details: 12/07/2018
WASHER WHIRLPOOL WTW8540BW0 "Arrived on site for unit not spinning. Found unit not spinning, went under unit to check connections and checked good, re tested unit and unit spun, thus indicating possible wire harness failure or control failure. bearing is failed. Unit will need the bearing, wire harness and control replaced to complete repair. Due to age of unit customer is unsatisfied with unit and wants to call manufacturing for possible concession. Collected service fee. No leaks on site. Customer will contact us with results from manufacturers.; ordrng 1 WPW10585659 (harns-wire)"
Near Austin, TX 78749
Luis
Job Details: 12/07/2018
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "Arrived on site for noise issue. At time of arrival odd noise from back right side. Removed unit,removed compressor cover found water valve harness hitting condenser fan blade,rerouted wire harness to prevent interference with blade unit working as designed."
Near Austin, TX 78735
Luis
Job Details: 12/07/2018
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 "Arrived on site for water leaking. Removed compressor cover found water line entering valve not fully inserted,found fill tube frozen removed ice from fill tube inserted waterline to valve ran icemaker through a cycle water filled icemaker,checked water lines no leaks found."
Near Austin, TX 78738
Luis
Job Details: 12/07/2018
REFRIGERATOR WHIRLPOOL WRS965CIAM01 "Arrived on site for filter issues. Tested dispenser no water, removed filter water flowing from dispenser,inserted filter same issue no water flow. Removed housing installed new filter housing installed filter unit working as designed."
Near Copperas Cove, TX 76522
Al
Job Details: 12/07/2018
FREEZER WHIRLPOOL WRS315SDHZ00 "Arrived to inspect refrigerator not cooling properly. I removed the evaporator cover and found no frost pattern on the evaporator. I checked the compressor through service test mode and all systems worked. The unit is not producing and will need the following parts: W10309988- compressor, 876765- tube kit, TJ90SF8404- Access valve, CNOTE 2hours SS., WPW10143759 dye dryer.Office to contact customer to reschedule.NEEDS MORE WORK.; ordrng 1 876765 (TUBE KIT) and 1 CNOTE (2 HOURS SS) and 1 TJ90SF8404 (ACCESS VALVE) and 1 W10309988 (COMPRESSOR ) and 1 WPW10143759 (DRIER DYE)"
Near The Hills, TX 78738
Cliff
Job Details: 12/07/2018
MICROWAVE KITCHENAID KHMS155LBL0 Arrived on site to replace magnetron and grill for microwave tested unit prior to replacing magnetron due to customers description of failure. Found actual failure with capacitor out of range and shorted out. Replaced capacitor and fuse and upper grill that previous technician ordered. Tested unit found all is functioning properly at this time. Magnetron and diode were not needed for this repair.
Near The Hills, TX 78738
Cliff
Job Details: 12/07/2018
OVEN WHIRLPOOL GMC305PDB3 Arrived on site to diagnose an oven that is not maintaining temperature. Tested unit and found the temperature sensor out of range causing issue. Replaced temperature sensor and tested unit. Found all is functioning properly at this time.
Near , TX 76705
Steve C.
Job Details: 12/07/2018
DISHWASHER KITCHENAID KDPE334GPS0 "Arrived on site for the unit is not cleaning dishes properly. Tested the unit and found food particles stuck inside the spray arms. Removed the food and tested the unit. Found the unit spray arms are still not turning. Found the unit will need a new lower spray arm, upper spray arm and the sump and motor. All water connections were dry at the time of service.; ordrng 1 W11101428 (arm-spray LOWER) and 1 WPW10448645 (arm-spray)"
Near Austin, TX 78732
Cliff
Job Details: 12/07/2018
DISHWASHER WHIRLPOOL WDT720PADM1 arrived on site to diagnose a dishwasher that is leaking when in use. Tested unit and found diverter for circulation pump leaking as well as water bypassing upper right corner of the door gasket due to calcium buildup. Also noted vent assembly inside door leaking. All three parts would need to be replaced to complete repairs. Homeowner does not wish to proceed with repairs at this time. Advised homeowner to discontinue use due to possibility of damage. There was existing water damage under sink cabinet. Photographed preexisting damageVent
Near Elgin, TX 78621
Thomas L.
Job Details: 12/07/2018
REFRIGERATOR KITCHENAID KFIV29PCMS01 Arrived on site for no cool condition. Fresh food section was it 38° while freezer section was it 6°. Customer had defrosted unit prior to our arrival multiple times at the suggestion of The Geek Sqaud. After checking the unit in step four of diagnostics I have determined that the refrigerant valve is not operating properly. Will order and replace the valve. The unit also has an aluminum fresh food evaporator which I will also replace on the return trip. This will be a three hour sealed system job.; ordrng 1 3HOURSEALEDSYSTEMJOB and 1 WPW10443217 (valve)
Near Leander, TX 78641
Lou
Job Details: 12/07/2018
WASHER WHIRLPOOL WTW4816FW2 "arrived on site to inspect washer drum dropping. Upon further inspection, I opened the lid to inspect the drum and found it sitting normal. I placed the unit in diagnostics and tested with no error codes in the beginning. The unit operated and designed. I questioned the customer as to what their complaint was and they advised that the unit was making a loud squeaking noise and was intermittent and the tub dropped down during a wash. I placed the unit in manual test mode and tested the high speed spin and could not duplicate the noise. I placed it in high agitate and again got nothing. I tilted the unit back to inspect the motor and found the motor bolt was loose. While tightening the bolt, I found water leaking from the drain hose. I found that the drain hose at the back of the unit had come loose and was leaking water. I reattached the hose and adjusted the clamp ad it was secured. I tested the unit one more time and it operated as designed and there were
Near San Marcos, TX 78666
Leonardo
Job Details: 12/07/2018
OVEN WHIRLPOOL WOS51EC0AS04 Arrived on site to test unit for cavity being damaged. Test unit and found some foil paper stuck to bottom of cavity. Took pictures called techline and advised techline they did a self cleaning mode and unit cracked. Tech support said it was a cosmetic issue not covered under warranty. File#7723625145
Near Paleface Ranch, TX 78669
Cliff
Job Details: 12/07/2018
DISHWASHER KITCHENAID KDTE104ESS4 Arrived on site to diagnose a dishwasher that will not start. Tested unit and found all parts and components running except pump and motor. Checked power to pump and motor and found even when not running unit is receiving voltage and has all the voltage spike win control tries to activate it. This indicates bad triac on control board which is damaged pump. Both parts will need to be replaced to complete repairs. Also noted left side door spring rubbing on drain line and drain line needs to be rerouted. Return date set for 12/12/18.; ordrng 1 W11084331 (cntrl-elec)
Near New Braunfels, TX 78130
Leonardo
Job Details: 12/07/2018
OVEN WHIRLPOOL WOS72EC0HS01 Arrived on site to test unit for no display. Turned breaker off for 3 minutes then turned breaker back on and unit working as designed job complete
Near Kyle, TX 78640
Kevin
Job Details: 12/07/2018
DISHWASHER WHIRLPOOL WDF330PAHB2 "Arrived on site and replaced dishwasher front panel, dishwasher is now correct. No water leaks from connections at time of service. New homeowner has closed on the house and their contact information is now 512-507-1806 Susie leggett"
Near Austin, TX 78759
Paul
Job Details: 12/07/2018
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived onsite for the dishwasher for detergent remaining in the dispenser at the end of a cycle. Mr stated the detergent is in the tub. I checked stored error codes and had an F4E3 & F7E1. I found the pump not running in the diagnostics cycle. I found 0 volts to the pump when under a load from the control. Need to replace the control and possibly the pump. Ordering C-NOTES & W11305297 CNTRL-ELEC. Marking the prescreened pump and motor as UORV. ; ordrng 1 CONTEST (PSP ITEM & NO STOCK SHOWING. OFFICE WILL NEED TO SCHEDULE THE RETURN VISIT.) and 1 W11305297 (CNTRL-ELEC)
Near San Marcos, TX 78666
Kevin
Job Details: 12/07/2018
REFRIGERATOR MAYTAG MSD2651KGB "Arrived on site and found ice dispenser motor has failed, after replacing motor dispenser will not work properly. Freezer door is currently shutting properly could not duplicate customers experience. There may have been a shelf out of alignment or a food item creating pressure on it. No water leaks from connections at time of service."
Near San Marcos, TX 78666
Kevin
Job Details: 12/07/2018
DRYER WHIRLPOOL WED75HEFW0 "Arrived on site and found dryer is rattling during operation. Added sound pad under motor mount, in between fan blade shroud and cabinet bottom, and around exhaust vent hose where it exits bulkhead. Noise has stopped and took video of before and after and sent to DW. No lint in cabinet at time of service, job complete."
Near San Marcos, TX 78666
Kevin
Job Details: 12/07/2018
DRYER WHIRLPOOL MEDC215EW1 "Arrived on site and found cut off has failed, after replacing all function has returned to dryer. Recommended to customer that vent to exterior be clean before dryer is used again. No lint found in cabinet at time of service"
Near San Marcos, TX 78666
Kevin
Job Details: 12/07/2018
DRYER WHIRLPOOL WED4815EW1 "Arrived on site and found Connector to heating element is loose and after correcting dryer temperature ranges from 160° to 270° airflow is good Spoke with tech line and top of the dryer getting warm during operation is normal, 7723628001"
Near Killeen, TX 76542
Al
Job Details: 12/07/2018
DISHWASHER WHIRLPOOL GU1200XTLB1 Arrived to inspect the dishwasher not completing a cycle and cutting off after 3-4 minutes. I confirmed the complaint and and attempted to drain the standing water. I noticed the cancel button wouldn’t drain the unit. I checked the filter and noticed debris inside. I also disconnected the drain hose at the garbage disposal and drained the unit. I got more debris from the connections. I reassembled and tested the unit and it tested as designed. No water leaks observed at the time of service.No parts usedJOB COMPLETE
Near Killeen, TX 76542
Al
Job Details: 12/07/2018
WASHER WHIRLPOOL ETW4400WQ0 "Arrived to install previously ordered water inlet valve. I removed and replaced the valve, tested the unit and unit tested as designed. JOB COMPLETE"
Near Killeen, TX 76542
Al
Job Details: 12/07/2018
REFRIGERATOR WHIRLPOOL WRS321SDHZ02 Arrived to inspect freezing food in refrigerator. Confirmed the complaint and removed and replaced the diffuser. Unit now performs as designed. All water lines were dry at the time of service. JOB COMPLETE
Near Lakeway, TX 78738
Luis
Job Details: 12/07/2018
REFRIGERATOR WHIRLPOOL ED5HHGXTQ00 "Arrived on site for faulty compressor, found hard start connected to compressor. Prev. Company cut off harness to start device,due to harness being removed unable to connect starter to power after compressor is replaced. Will need to order harness. Email customer she is havin tissues with her phone. ; ordrng 1 NEEDAUTHO and 1 2311733 (HARNESS), states that autho needed"
Near Seguin, TX 78155
Robert
Job Details: 12/07/2018
RANGE MAYTAG MER6600FZ1 Arrived on job for complaints of no power. Found loose connection at terminal block. Corrected wire error and test.
Near Kingsbury, TX 78638
Robert
Job Details: 12/07/2018
REFRIGERATOR WHIRLPOOL WRV986FDEM00 Arrived on job for complaints of no ice. Found freezer evaporator frost. Remove ice and replace evap fan kit.
Near Seguin, TX 78155
Robert
Job Details: 12/07/2018
WASHER MAYTAG MVWC416FW0 Arrived on job for complaints of not locking lid. Ran diagnostics and lid lock normal and no codes. Ran calibration and test load all working properly. No leaks detected
Near Lorena, TX 76655
Arthur B.
Job Details: 12/07/2018
WASHER WHIRLPOOL WTW4950HW1 Arrived onsite for customer complaint of top load washer lid latch broken and won’t start. Confirmed issue. Removed and replaced lid latch assembly and reassembled. Calibrated unit. Unit calibrated successfully. No other issues found. All water connections were dry at time of service.
Near Leander, TX 78641
Lou
Job Details: 12/07/2018
WASHER WHIRLPOOL WTW4800XQ2 "arrived on site to inspect washer not operating. Upon further inspection, I found the unit full of clothing and the lid lock light flashing. The clothing was removed and I placed the unit in diagnostics and tested with error codes F8E1. I cleared the code and continued with testing. At the end of testing, there were no error codes; however, there was still water in the bottom of the tub but the drain pump engaged. I placed the unit in manual test mode and turned the drain pump on and it slowly drained the water. Once the water was drained, I tilted the unit back and removed the drain pump to inspect it. I found that a sock and bra wire were stuck in the drain hole and causing the drain pump to pump the water out slowly. I removed the blockage and reinstalled the drain pump and tested the unit and when the unit was supposed to agitate, the unit shut down. I removed the control panel to expose the control ad using my multimeter, I tested the J16 connection at
Near Lorena, TX 76655
Arthur B.
Job Details: 12/07/2018
WASHER WHIRLPOOL WTW8500DC2 "Arrived onsite for customer complaint of top,load washer not filling. Ran diagnostics and found error code F8E1 (Long Fill). Tested valve manually and found cold water valve will not open to allow water to enter. Found water valve assembly faulty. Removed and replaced valve assembly. Reassembled and ran test 052. Unit completed successfully. Both hot and cold water valves open and close as intended. No other issues found. All water connections were dry at time of service."
Near San Marcos, TX 78666
Leonardo
Job Details: 12/07/2018
RANGE KITCHENAID KSEB900ESS2 Arrived on site to test unit for lower drawer oven not working. Customer said when they tie d it on there was a big flash and pop and breaker tripped. Test unit and found grounded wire to therma fuse. Replaced wire test unit and lower oven turning on but not turning back off. Replaced board test unit and unit turning on and off. Also found damaged rails for bottom drawer. Ordering right slide W11123024 and left slide W11131365. Rescheduled for Tuesday 12/18 per customers request will need 2 hours to complete job ; ordrng 1 2HOURSNEEDED (2 HOURS NEEDED ) and 1 W11123024 (SLIDE RIGHT ) and 1 W11131365 (SLIDE LEFT )
Near Killeen, TX 76543
Arthur B.
Job Details: 12/07/2018
WASHER WHIRLPOOL WFW9500TC01 Arrived onsite. Customer had note on door that services no longer needed.
Near Manor, TX 78653
Joseph C.
Job Details: 12/07/2018
REFRIGERATOR WHIRLPOOL WRX986SIHV00 "Arrived on site for “no ice production” complaint. Per my previous diagnosis, removed and replaced adapter and control. Checked harvest and fill. Unit is performing as designed. No leaks detected, at time of service."
Near Killeen, TX 76549
Al
Job Details: 12/07/2018
REFRIGERATOR AMANA ASD2620HRW "Arrived to inspect unit not cooling. Verified the complaint and checked the temperature of the refrigerator and freezer, both were warmer then room temperature. I checked the start device and compressor. Unit will need a sealed system. Ordered WPW10143759 dye drier, W10160407 compressor kit, TJ90SF8404 access valve. CNOTE FOR AUTHORIZATION AND CNOTE FOR SS TECH.Office to contact customer to schedule.NEEDS MORE WORK.; ordrng 1 CNOTE (NEEDS AUTHORIZATION ) and 1 CNOTE (SS TECH) and 1 TJ90SF8404 (ACCESS VALVE ) and 1 W10160407 (COMPRESSOR KIT) and 1 WPW10143759 (DYE DRYER)"
Near Manor, TX 78653
Joseph C.
Job Details: 12/07/2018
WASHER MAYTAG MVWB765FC2 "Arrived on site for “basket turns, but will not wash” complaint. Inspected unit and found basket will turn, but will not agitate. Control burned out solenoid on inlet valve. Removed and replaced control and inlet valve. Tested and calibrated unit. Unit is performing as designed. No leaks detected, at time of service."
Near Bastrop, TX 78602
Joseph C.
Job Details: 12/07/2018
WASHER MAYTAG MVWB835DW4 "Arrived on site for “making noises and generating error codes” complaint. Per my previous diagnosis, removed and replaced control and console. Calibrated and tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near Round Rock, TX 78681
Jerry C.
Job Details: 12/07/2018
REFRIGERATOR WHIRLPOOL WSF26C2EXY02 WSF26C2EXY02 Arrived to instal parts. I removed the faulty door closer assembly and installed the replacement. I tested the door and it opened and closed as designed. No leaks observed during service.
Near San Marcos, TX 78666
Kevin
Job Details: 12/07/2018
DISHWASHER KITCHENAID KUDS01IJWH0 "Arrived on site and found wash motor is not running, washer will fill with water washer motor wheel hub but is not spraying water and is hot to the touch. Will bring drain pump if needed. No water leaks from connections at time of service. ordrng 1 W10782773 (pump&motor) and 1 WP661658 (pump-drain)"
Near Killeen, TX 76542
Arthur B.
Job Details: 12/07/2018
RANGE WHIRLPOOL WFC150M0EB1 "Arrived onsite for customer complaint of inner oven glass shattered when in use. Confirmed issue. Removed,cleaned all shattered glass and installed new replacement. Reassembled. No other issues found."
Near Georgetown, TX 78628
Jonathan
Job Details: 12/07/2018
WASHER WHIRLPOOL LSQ9110PW4 "Arrived on site for washer not spinning as it use to. Customer stated that dryer has long run times because of washer not spinning all the water out. Removed cabinet and jumped lid switch and ran through fill, agitation , spin and drain cycle. Inspected gear case and coupler. Cleaned tub ring and assembled unit. Tested spin. Spoke with customer on having dryer vent cleaned. All tested good, no water leaks present."
Near Kyle, TX 78640
Kevin
Job Details: 12/07/2018
WASHER WHIRLPOOL WTW8900BC0 "Arrived on site and attempted to disassembled washer to replace tub, basket will not separate from tub it is seized. Entire center assembly will need to be rebuilt in order to correct washer. Stator plates, shield, cover, heater, basket, hub, washplate Will be needed to complete repair. Will also need two technicians and two hours; ordrng 1 W10549509 (basket) and 1 W10820039 (hub) and 2 WP8557836 (plate)s and 1 WPW10137698 (shield) and 1 WPW10222008 (filter) and 1 WPW10297450 (cover) and 1 WPW10325894 (heater) and 1 WPW10380698 (washplate)"
Near Georgetown, TX 78633
Jonathan
Job Details: 12/07/2018
MICROWAVE WHIRLPOOL WMH31017FB0 Arrived on site for microwave light not working. Performed diagnostics and tested light. Found no response. Gained access to light to test voltage and found bad connection to socket. Adjusted connection to socket and tested. All tested good.
Near New Braunfels, TX 78130
Leonardo
Job Details: 12/07/2018
OVEN WHIRLPOOL WOS51EC7AS01 Arrived on site to test unit not getting to temp. Test unit at 350 and average temp at 363. Turned unit up to 400 and average temp at 413 unit getting to temp could not duplicate problem at this time unit working as designed.