Service History 958

Near Austin, TX 78730
Paul
Job Details: 12/11/2018
RANGE WHIRLPOOL PRG4810LP Arrived onsite for the range to replace the previous diagnosed parts. I found the wrong part sent in a correct labeled bag. Ordering another WP73001321 SWITCH. RS Fri 12/14.; ordrng 1 WP73001321 (SWITCH-IG)
Near Georgetown, TX 78628
Steve C.
Job Details: 12/11/2018
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Arrived on site for the unit unit doors are not align. Tested the unit and found the right door is lower and the left. Re leveled the doors and tested the unit. Unit works properly and all water connections were dry at the time of service.
Near Kyle, TX 78640
Robert
Job Details: 12/11/2018
WASHER MAYTAG MVWC565FW0 Arrived on job for complaints of not working. Found water in tub and drain pump motor running. Removed pump and replaced. Test washer now drain normally.
Near Manor, TX 78653
Joseph C.
Job Details: 12/11/2018
REFRIGERATOR WHIRLPOOL WRS555SIHB00 "Arrived on site for “no ice production” complaint. Inspected unit and found icemaker fill tube frozen. Cleared tube, but could not get icemaker to fill. Ordering new inlet valve. Return for repairs on 12/12. No leaks detected, at time of service.; ordrng 1 WPW10179146 (valve-inlt)"
Near Kyle, TX 78640
Robert
Job Details: 12/11/2018
REFRIGERATOR WHIRLPOOL WRS588FIHB00 Arrived on job for complaints of ice clumping. Found wires for icemaker not in groove so water being redirected to bin instead of ice tray. Corrected wire issue and ran test 44 and 45. Operation normal
Near San Marcos, TX 78666
Robert
Job Details: 12/11/2018
REFRIGERATOR WHIRLPOOL ED5VHEXVB01 Arrived on job for complaints of not cooling. Found thermostat open. Replaced thermostat and test. Compressor cycles not cooling. Replaced start device and test operation normal.
Near Austin, TX 78744
Leonardo
Job Details: 12/11/2018
OVEN WHIRLPOOL PGR5750LDW "Arrived on site to test unit for not getting to temp. Test unit and found upper and lower rack were covered in foil paper not allowing heat to go up. Oven ignited right away and getting to 350 with in 12 minute after removing the foil paper. Unit working as designed, advised customer to no put foil paper because it will block the heat from hittin the sensor. Job complete"
Near Austin, TX 78737
Leonardo
Job Details: 12/11/2018
VENTHOOD UNKNOWN UXT5530AAS1 Arrived on site to test unit for unit blower making loud noise on high. Test unit and found broken fan blades. Test unit after replacing fan and unit test good job complete
Near Jarrell, TX 76537
Arthur B.
Job Details: 12/11/2018
WASHER AMANA NTW4516FW2 "Arrived onsite for customer complaint of top load washer making loud noises and bounces around in spin cycle. Tested unit manually and found in spin cycle inner basket warped causing irractic spinning. Also found inner basket scraped tub ring. Ordering new tub ring,inner basket and agitator. OF to R/S due to EXPART of inner tub. All water connections were dry at time of service.; ordrng 1 285565 (agitator assy,comp) and 1 W10554251 (spin basket) and 1 WPW10531289 (tub ring)"
Near Austin, TX 78728
Scott
Job Details: 12/11/2018
OVEN WHIRLPOOL WEG515S0FB0 "Arrived on site for oven not working and big flame coming up from back. Found valve orifice sitting outside of burner tube due to back frame being slightly bent . Straightened frame and reset burner tube correctly . Tested unit, now have correct flame pattern . No gas leaks detected at time of service . Job complete"
Near Austin, TX 78758
Scott
Job Details: 12/11/2018
DRYER WHIRLPOOL WED7500GC0 Arrived on site for no heat dryer . Found high limit thermostat had blown . Replaced thermostat and and checked element and other thermostats and fuses . All checked good . No lint build up at time of service . Job complete . Did recommend to ResEdit to have maintenance to check exterior venting .
Near Copperas Cove, TX 76522
Al
Job Details: 12/11/2018
WASHER MAYTAG MAH8700AWW "Arrived to inspect washer leaking and door seal gone. I disassembled the unit to discover the bellow had minor damage from the outer tub (plastic) was broken off from the inner tub. The inner tub was extremely warped when I hand spun it. The unit will possibly need the following: 34001309- tub assembly front, 340011458 - Outer tub rear, bearings, pulley, WPW34001439 back tub, CNOTE 2MAN 2 Hours, CNOT AUTHORIZATION. THE UNIT MOST LIKELY HAS MORE ISSUES, BUT WAS NOT OPERATIONAL AT THE TIME OF SERVICE.BELLOW NOT INSTALLEDMost of the parts needed are no longer made by manufacturer.When I reassembled the unit, I plugged it in and the unit shut off after tripping the breaker 4 times. The control board will need to possibly be replaced. Unit will not stay powered up.; ordrng 1 34001309 (ASSEMBLY TUB FRONT) and 1 34001402 (CONTROL ASSEMBLY NO LONGER AVAL) and 1 34001458 (OUTTER TUB REAR) and 1 CNOTE (2 MAN 2 HOURS) and 1 CNOTE (AUTHORIZATION ) and 1 WP34001412 (PULLEY
Near Liberty Hill, TX 78642
Lou
Job Details: 12/11/2018
OVEN WHIRLPOOL KEBS207BSS00 "arrived on site to inspect oven with no power. Upon further inspection, I found the unit display off, but the power is on to the unit. I turned the power off at the breaker. I pulled the unit out to remove the control panel and using my multimeter, I tested ohms to the fuse and found it open. The customer advised that they had ran the self clean on the unit when it stopped working. I removed and replaced the fuse ad turned the power back on. The unit powered up and I tested it on Bake at 350 degrees and the unit operated as designed. Job complete."
Near Georgetown, TX 78633
Lou
Job Details: 12/11/2018
DISHWASHER WHIRLPOOL KDTE104ESS4 "arrived on site to inspect dishwasher not drying. Upon further inspection, I placed the unit in diagnostics and tested with no error codes in the beginning. The unit operated as designed with no error codes. When I pulled the top rack out to inspect the tube in the back of the unit, I found that the left hand track assembly was loose. I pulled the unit and tighten/adjusted the track and put the unit back into place. I pulled the top rack out to test and it operated as designed. I gave recommendations on rinse aids and detergents to the customer as well. No water leaks observed during service, job completed."
Near Georgetown, TX 78633
Lou
Job Details: 12/11/2018
DISHWASHER KITCHENAID KDTE104DSS0 "arrived on site to inspect dishwasher not heating. Upon further inspection, I placed the unit in diagnostics and tested and error codes F7E1 and F6E6 appeared, the same issue as the last service call. I turned the kitchen tap water on hot and allowed it to run for s minute or two before turning the unit on. Once the water was hot to the touch, I started diagnostics. The unit operated as designed. The unit drained and the element got hot as I poured water on it and it sizzled. There were no error codes at the end of testing. Due this being the same issue as the last service call, I did not charge the customer a service call fee since it was less than one year of service. I recommended some use and care tips to the customer. No water leaks observed during service, job completed."
Near Georgetown, TX 78628
Thomas L.
Job Details: 12/11/2018
ICE MACHINE KITCHENAID KUIC15NRTS0 Arrived on site For noisy operation. Found that the inlet water valve had failed and the recirculation pump was very noisy. Replaced both parts and tested. All water connections are dry. Inlet water valve is going to be considered a warranty part.
Near Buda, TX 78610
Brandon
Job Details: 12/11/2018
WASHER MAYTAG MVWB855DC3 "Arrived on site for customer complaint of washer shaking and walking and caused damage to wall. Found error codes F0E3 F9E2 F0E5, I removed gearcase and wash basket did not find debris or garments in between basket, orderin* basket, gearcase and clutch. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10586079 (basket asm) and 1 W10817398 (clutch) and 1 W10868473 (gearcase)"
Near Austin, TX 78759
Scott
Job Details: 12/11/2018
REFRIGERATOR JENN-AIR JF36NXFXDE01 "Arrived on site , shimmed up left railon deli tray . Draw is no longer hitting gasket on door . No water leaks detected at time of service . Job complete ."
Near Austin, TX 78759
Scott
Job Details: 12/11/2018
DISHWASHER WHIRLPOOL GU2400XTPS1 "Arrived on site for dead dishwasher . Found dishwasher was on switch of wall . Customer just moved in and had turned it off bye mistake . Turned switch on and unit powered up . also found door screws were not tightened down .Drained unit and tightened down screws ,then ran diagnostic cycle all checked good . No water leaks detected at time of service. Job complete ."
Near Burnet, TX 78611
Thomas L.
Job Details: 12/11/2018
REFRIGERATOR MAYTAG MFI2568AES Arrived on site for unit freezing foods in fresh food section and no icemaker production. Found temps in fresh food section at 33 degrees. Found jug of milk that was on the door slushy frozen. Found icemaker compartment iced up. Found seal at icebox loose and allowing freezer temp air into fresh food section. Will replace icemaker and seal. I may need to use valve and controlas well. ; ordrng 1 WPW10287601 (seal)
Near Austin, TX 78728
Paul
Job Details: 12/11/2018
DISHWASHER KITCHENAID KDTE704DBL0 Arrived onsite for the dishwasher that is completely dead. I found 122VAC to the main control. I found none of the control panel selections functioning. I found no voltage out of the main control at the four pin connector on the 13 volt pins or the 5 volt pins. I replaced the main control again along with the UI and tested the unit. The new control panel was unresponsive. I tested the 13 & 5 volt pins and had 0 volts to the control panel. Ordering another main control.; ordrng 1 W10866116 (CNTRL-ELEC)
Near Austin, TX 78746
Scott
Job Details: 12/11/2018
OVEN JENN-AIR JJW2527WS01 Arrived on site for bubble in oven bottom . Found customer had lined oven bottom with aluminum foil. Foil had welded to bottom . Bottom is warped a little but oven is still functioning as normal . Not sure if this is a tech line call or not .
Near Round Rock, TX 78665
Thomas L.
Job Details: 12/11/2018
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site for water leaking and ice forming in the fresh food section. Found that the fresh food evaporator was not defrosting properly. Found control was not keeping the evaporator fan running to properly defrost. Replaced control and all water connections or dry.
Near Georgetown, TX 78628
Thomas L.
Job Details: 12/11/2018
DISHWASHER KITCHENAID WDF540PADM3 Arrived on site or no operation. Found unit totally in operable. Open unit to find black wire loose at junction box. Corrected and tested. Unit operating properly with no leaks. Open inventory home.
Near New Braunfels, TX 78132
Robert
Job Details: 12/11/2018
MICROWAVE KITCHENAID KEMC307KSS03 "Arrived on job to replace fuse. After replacement of fuse test microwave, operation normal.
Near New Braunfels, TX 78130
Robert
Job Details: 12/11/2018
MICROWAVE WHIRLPOOL WMH32519FS0 Arrived on job to replace switch and control. After replacement test operation.
Near Georgetown, TX 78633
Lou
Job Details: 12/11/2018
WASHER WHIRLPOOL WTW4955HW1 "arrived on site to inspect washer stuck in drain mode. Upon further inspection, I found the unit unplugged. I plugged the unit in and the drain pump kicked on. I pressed and held the start button for five seconds to clear the control and the drain pump stopped. I placed the unit in diagnostics to test with no error codes in the beginning. The unit operated as designed with no error codes in the end. The customer advised that she uses detergent pods, along with baking soda and puts fabric softener in the correct dispenser but adds vinegar to the softener. The customer advised that they have a water softener in their home as well. I advised the customer that the unit sensed too much detergent or suds in the unit and shut down causing the drain pump to come on and attempt to get all of the water/suds out. I recommended that the customer use an HE type detergent and not a lot. Also advised to use very little softener since they have a water softener in the hom
Near Austin, TX 78739
Leonardo
Job Details: 12/11/2018
RANGE WHIRLPOOL WOS51EC0AS04 Arrived on site to test unit for no display. Test unit and found burned out fuse. Replaced fuse test unit by heating unit up and unit test good. Cooling fan coming and staying on after turning unit off. Advised customer to open bottom drawer out to let some heat out from cabinet. Job complete
Near Austin, TX 78732
Luis
Job Details: 12/11/2018
ICE MACHINE KITCHENAID KUIX505ESS1 "Arrived on site for thin ice. During arrived small slab forming on evaporator plate,unit ran into harvest early due to water level in reservoir. Watched water flow found weak water flow from valve to reservoir. Diagnosed faulty water valve,installed new water valve ran diagnostics good water flow to reservoir,unit passed all other diagnostics test,unit working as designed."
Near Austin, TX 78738
Luis
Job Details: 12/11/2018
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Arrived on site for water leaking and cooling issue. Removed deli drawer found fresh food evaporator incased in ice causing water to leak into drawer. Cover and main control have been replaced. Ran diagnostics thermistor test passed firmware 8.0.0. Removed unit removed compressor cover found large gap between drain and cabinet which is allowing warm air to enter fresh food compartment. Added sealer completely around drain and cabinet. Instructed customer to place towels in fresh food and around refrigerator and allow unit to defrost for 36hrs with fresh food doors open
Near Georgetown, TX 78626
Thomas L.
Job Details: 12/11/2018
WASHER WHIRLPOOL WFC7500VW2 Arrived on site for no spin condition. Tested unit and found that the drain pump has bad / Noisey / failing bearings. Will order new drain pump. Please note that the charges are listed below. However the card was run in properly on the first visit. The customer is aware and knows that the total is listed below. customer needs Friday service due to her work schedule. ordrng 1 WPW10465252 (pump-water)
Near Austin, TX 78738
Luis
Job Details: 12/11/2018
ICE MACHINE KITCHENAID KUIC18NNZS0 "Arrived on site for no ice. Unit running,removed front cover found broken wire on cutter grid. Let unit run,ice forming on evaporator plate diagnosed unit will need cutter grid. Installed new cutter grid. Unit working as designed."
Near Austin, TX 78739
Leonardo
Job Details: 12/11/2018
COOKTOP WHIRLPOOL WCG97US6DS00 Arrived on site to test unit for unit leaking gas. Test unit and found leak coming from regulator. Replaced regulator test unit for leaks no leaks present at this time. Job complete
Near Austin, TX 78736
Luis
Job Details: 12/11/2018
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Arrived on site for cooling issue. Unit working at time of visit per customer unit will build up ice,customer has to manually defrost unit to get it working. Ran diagnostics unit not entering defrost. Replaced defrost control and defrost thermistor. Powered unit on fan running unit working as designed."
Near Austin, TX 78739
Leonardo
Job Details: 12/11/2018
DISHWASHER MAYTAG MDB8959SBS0 Arrived on site to test unit for unit making breaker pop. Test unit and found burned out control board. Customer said they will buy a new unit due to the board being burned out.
Near Georgetown, TX 78633
Lou
Job Details: 12/11/2018
VENTHOOD KITCHENAID KHTU165RSS1 "arrived on site to install previously diagnosed and ordered part. I unplugged the unit and removed and replaced the fuse. I plugged the unit back in and when I turned the light switch on nothing happened. I unplugged the unit and removed the fuse and found that it had blown again. Using my multimeter, I tested the plug outlet and got 120 volts. I removed the switch hosing and found that the neutral connection was loose and not plugged in all the way. I tested the switch and it is getting voltage. I advised the customer of my findings and advised that I would have to reorder another fuse. I am ordering the fuse and scheduled service for 12/13/18. Customer requested service after 3pm. ; ordrng 1 WPW10235651 (fuse)"
Near , TX 78628
Thomas L.
Job Details: 12/11/2018
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 Arrived on site for no cool condition and fresh food section. Found fresh food section at 52° and freezer section at 7° due to a lack of defrost. The defrost cycle once again is not performing. Will order system and office to reschedule due to part availability issues.; ordrng 1 W10911770 (HARNESS) and 1 W11174836 (CONTROL) and 1 WP2323198 (heater)
Near Austin, TX 78739
Luis
Job Details: 12/11/2018
REFRIGERATOR KITCHENAID KRFC704FPS01 "Arrived on site for damaged crisper glide,missing ice plate and shaft. Installed new crisper glide,ice plate and shaft tested icemaker working tested crisper drawer unit working as designed."
Near Georgetown, TX 78628
Thomas L.
Job Details: 12/11/2018
REFRIGERATOR KITCHENAID KRFF507ESS00 arrived on site for no ice production. Found temperatures to be proper. Ice maker had no fault codes stored. Icemaker cycle properly. Fill valve energized properly. The fill tube is frozen again. The heater for the icemaker water line has failed. ordrng 1 W11087201 (heater)
Near Buda, TX 78610
Leonardo
Job Details: 12/11/2018
DISHWASHER KITCHENAID KDTE204DSS0 Arrived on site to replace tub and sump and motor. Replaced both parts test unit for leaks no leaks present at this time job complete
Near Round Rock, TX 78664
Thomas L.
Job Details: 12/11/2018
REFRIGERATOR WHIRLPOOL WRT771RWYW01 Arrived on site four unit that would not cool. Tapping on the control panel would make the unit stop and start. Removed Control panel and could find no loose connections. Unit will need control board.; saved tckt
Near Buda, TX 78610
Leonardo
Job Details: 12/11/2018
MICROWAVE WHIRLPOOL GT4175SPB3 Arrived on site to test unit for cavity melting. Found cavity had exposed metal way beyond repair. Customer will buy new microwave.
Near Kyle, TX 78640
Leonardo
Job Details: 12/11/2018
DISHWASHER WHIRLPOOL WDF330PAHB1 Arrived on site to test unit for not drying. Test unit and unit giving F7e1 error no heat. Test tod and tod test good. Test heater and found opened heater. Replaced heater test unit and unit test good job complete no leaks present at this time.
Near New Braunfels, TX 78132
Robert
Job Details: 12/11/2018
DRYER WHIRLPOOL WED4815EW1 Arrived on job for complaints of not running. Found door switch not working and replaced. After replacement test dryer and customer has an electrical issue with power supply. Low voltage to dryer advise customer that after repair dryer will work normal when power supply correct.
Near Kyle, TX 78640
Leonardo
Job Details: 12/11/2018
MICROWAVE WHIRLPOOL WMH31017FB0 Arrived on site to replace door. Replaced door no damaged found on new door job complete unit working as designed.
Near Austin, TX 78734
Leonardo
Job Details: 12/11/2018
OVEN WHIRLPOOL JDRP536WP03 Arrived on site to test unit for f1e1. Put unit in diagnostics and per trouble shooting instructions I turned power off and test unit and no error code come back. Pre heated oven at 350 and then ran unit for 20 minute no error codes job complete.
Near Austin, TX 78738
Leonardo
Job Details: 12/11/2018
COOKTOP KITCHENAID KCGS556ESS02 Arrived on site to test unit for orange flames. Found left front and rear burner had wrong orifices. Left orifices for Plummer and also found regulator on natural gas not propane. Customer will get Plummer to replaced orifice job complete
Near Austin, TX 78737
Kevin
Job Details: 12/11/2018
WASHER MAYTAG MAV208DAWW "Arrived on site and set washer into normal cycle and it is agitating, filling, draining and spinning properly. Could not duplicate any noise experience by customer inspected belts, motor and drain pump and all appear to be good. No water leaks from connections at time of service, job complete"
Near Georgetown, TX 78628
Jonathan
Job Details: 12/11/2018
DISHWASHER WHIRLPOOL WDT730PAHZ "Arrived on site for dishwasher leaking water. Performed diagnostics mode, no error codes. Found major suds buildup in unit (see SD-QuickPic). Added cooking oil to reduce soap suds. Continued test mode cycle. Tested amp draw to heater at 6.5 amps. Spoke with customer on soap and the amount to use being on a water softener. All tested good, no water leaks present."
Near Austin, TX 78745
Kevin
Job Details: 12/11/2018
DRYER WHIRLPOOL MEDB835DW4 "Arrived on site and inspected dryer and found damage to interior surfaces, if not corrected sharp edges will cause damage to closing while dryer is running. Customer already has a new drum, but a front bulkhead will be needed and a lint screen holder. Collected remaining credit balance but will need to return when bulkhead and lint screen holder are on site."
Near Austin, TX 78745
Kevin
Job Details: 12/11/2018
DISHWASHER WHIRLPOOL WDT710PAYM3 "Arrived on site and replaced filter, screen, and lower spray arm diagnosed on a previous visit. Dishwasher is now operating properly, no water leaks from connections at time of service, job complete"
Near Pflugerville, TX 78660
Jonathan
Job Details: 12/11/2018
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 "Arrived on site for refrigerator FC developing frost. Performed diagnostics and inspected gasket and found not sealing in top middle. Inspected door and door seal. Removed door and inspected between cabinet and cavity. Added silicone between cabinet and cavity. Installed door and adjusted gasket with heat gun. Tested opening and closing. All tested good, no water leaks present."
Near Austin, TX 78727
Tyler B.
Job Details: 12/11/2018
WASHER WHIRLPOOL WTW8500DC0 Arrived on sote for unit turning off randomly. Suspected control issue. R&R control and tested good. No leaks on site
Near Austin, TX 78727
Tyler B.
Job Details: 12/11/2018
DISHWASHER KENMORE 665.12773K310 Arrived on site for unit leaking. Found all water connections dry from previous repair. Found leak coming from door. Found dispenser not complete tight. Corrected and tested good. No leaks at time of service
Near Austin, TX 78739
Leonardo
Job Details: 12/11/2018
RANGE JENN-AIR JED8430ADB arrived on site to test unit for LR burner and RF burner not working correctly. Found cooktop had a crack on left front by burner switch. Could not take unit apart to test with out unit breaking more. Will need to order new cooktop 74007072 cooktop black. Damage looks like normal wear and tear could not see a impact crack. Office to reschedule ; ordrng 1 74007072 (COOKTOP BLACK )
Near Austin, TX 78739
Leonardo
Job Details: 12/11/2018
RANGE WHIRLPOOL GGE388LXS01 Arrived on site to test unit for upper oven not heating. Test unit and found connector to bake element melted. Will need a new bake element wpw10272325 will also need to just replace new connection. Office to reschedule. ; ordrng 1 WPW10272325 (BAKE ELEMENT )
Near Austin, TX 78729
Tyler B.
Job Details: 12/11/2018
DISHWASHER KITCHENAID KDTM404ESS3 Arrived on site for broken rack. R&R both tracks and rack and tests good. No leaks on site
Near Austin, TX 78717
Tyler B.
Job Details: 12/11/2018
WASHER WHIRLPOOL WTW5000DW0 "Arrived on site for unit leaving stains. Found valves not filling appropriately. R&R valves and tests good, no leaks on site"
Near Austin, TX 78717
Tyler B.
Job Details: 12/11/2018
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on sote for no water after filter replacement. R&R housing and didn't pass test. R&R valves and tested good. No leaks on site
Near Cedar Park, TX 78613
Lou
Job Details: 12/11/2018
DRYER WHIRLPOOL MEDB835DW4 "arrived on site to inspect dryer not drying well. Upon further inspection, I checked the vent hose at the back of the unit and found it kinked. Using the dryer vent test, I tested the unit and found that it has an air restriction. I pulled the unit out a little ways to open up the vent and tested it again and the vent test passed. I removed the front panel to expose the element and other components. Using my multimeter, I verified ohms to the fuse, element, and cutoffs. I found that the cutoff was open. I removed and replaced the cutoffs and tested the unit and it heated as designed. I advised the customer that drying small loads will tend to not get completely dry if the clothing is not brushing across the sensors which causes the unit to time out faster and complete the timed cycle. I recommended drying larger loads in order for the clothing to brush the sensors and allow the unit to operate the full time. No lint observed during service, job completed."
Near Cedar Park, TX 78613
Lou
Job Details: 12/11/2018
RANGE KITCHENAID KSGG700EBS1 "arrived on site to inspect oven lights not working. Upon further inspection, I found that both oven lights were not working and the customer could not get the lenses off either socket. I removed the lenses and found both lights burnt out. I found that the replacement assemblies I have with me have different lights so I have to replace the entire sockets. I removed and replaced both light assemblies and tested ad the unit is operating as designed, no gas leaks detected during service, job completed."
Near Cedar Park, TX 78613
Lou
Job Details: 12/11/2018
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "arrived on site to inspect refrigerator filter not coming out. Upon further inspection, the customer advised that she could not get the filter out of the housing. I found that the hosing door and arm were not attached to the housing. I advised the customer of the arm missing and she did not know where it was as I did not find it under the unit. I removed and replaced the filter housing and tested it and it operated as designed. No water leaks observed during service, job completed."
Near New Braunfels, TX 78130
Robert
Job Details: 12/11/2018
REFRIGERATOR WHIRLPOOL WRF555SDFZ02 Arrived on job for complaints of not dispensing ice. Found yoke striped. Not driving ice out of bucket. ; ordrng 1 WP63052 (YOKE ) and 1 WPW10309868 (motor)
Near Cedar Park, TX 78613
Lou
Job Details: 12/11/2018
RANGE WHIRLPOOL WFG320M0BS0 "arrived on site to install previously diagnosed and ordered part. I removed and replaced the door gasket due to the original gasket being badly damaged and torn. Tested the door to verify it’s sealing and it is. No gas leaks detected during service, job completed."
Near Austin, TX 78745
Kevin
Job Details: 12/11/2018
RANGE WHIRLPOOL WGE745C0FS00 "Arrived on site and found cooktop surface is damaged, cooktop still falls under 30 day cosmetic warranty. Replaced cooktop surface no further repair is required at this time, job complete"
Near Austin, TX 78739
Leonardo
Job Details: 12/11/2018
DISHWASHER KITCHENAID KDTE234GPS0 Arrived on site to test unit for unit not coming on. Test u it and test outlet and found outlet getting 120v. Test unit at junction and found white wire connection melted wire nut. Secured connection with new wire nut test unit and unit test good job complete no leaks present at this time.
Near Austin, TX 78735
Kevin
Job Details: 12/11/2018
REFRIGERATOR KITCHENAID KSSC42QTS02 "Arrived on site and found damper is noisy, also found ice bin is warped/ melted. Will need to bring back all parts for ice bin in order to rebuild. No water leaks from connections at time of service.; ordrng 1 1119005 (spacer) and 1 1119005 (spacer) and 6 1119007 (spacer)s and 1 2188918 (coupling) and 1 2198608 (spring,latch) and 1 2198608 (spring,latch) and 1 2198661 (washer) and 1 2198671 (screw) and 1 2252265 (button-bin) and 1 2257020 (blade) and 1 2257022 (blade,rotary) and 1 2257023 (blade) and 1 2257024 (blade,rotary) and 1 2258220 (washer) and 1 2317239 (block-blad) and 1 2317243 (wiper) and 1 2317248 (cover) and 1 2317250 (divider) and 1 489229 (pin-roll) and 1 489235 (washer) and 1 8281163 (screw) and 1 8281164 (screw) and 1 8281164 (screw) and 1 W10134774 (bin-crush) and 1 W10134783 (latch-bin) and 1 W10140642 (ice auger) and 1 WP2221296 (air-baffle) and 1 WP2222965 (bin-ice)"
Near The Hills, TX 78738
Leonardo
Job Details: 12/11/2018
DISHWASHER KITCHENAID KUDS30FXSS8 Arrived on site to test unit for upper rack falling. Test unit and found broken wheels. Will need to order new adjuster kit w10712394 and new pivot wpw10082853. Office to rescheduled. ; ordrng 1 W10712394 (ADJUSTER KIT) and 1 WPW10082853 (PIVOT)
Near Georgetown, TX 78626
Jerry C.
Job Details: 12/11/2018
OVEN WHIRLPOOL WFG320M0BS3 WFG320M0BS3 Arrived to inspect error code. The unit would show F1 and it was stored in service memory. I removed and replaced the sensor and control and tested. The unit operated as designed. No gas leaks detected during service.
Near Georgetown, TX 78633
Jerry C.
Job Details: 12/11/2018
DISPOSAL WHIRLPOOL GC2000XE2 "GC2000XE2 Arrived to inspect no operation. I found the unit had a piece of debris lodged in the beaters and after moving the plate, the unit resumed normal operation. No leaks observed during service.
Near Austin, TX 78753
Luis
Job Details: 12/11/2018
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Arrived on site for unit not defrosting. Diagnosed main control not going through a defrost cycle. Replaced main control and defrost bimetal defrosted ice from evaporator powered unit on checked air flow unit working as designed.
Near Austin, TX 78734
Luis
Job Details: 12/11/2018
REFRIGERATOR KITCHENAID KSSC48MHS00 "Arrived on site for cooling issue. At time of visit unit cooling correctly,removed evaporator cover good frost pattern, found defrost thermostat was removed and wired in to allow defrost heater to energize entire time in defrost. Unsafe to have defrost thermostat completely removed. Installed new defrost thermo powered unit on checked air flow unit working as designed."
Near Austin, TX 78749
Kevin
Job Details: 12/11/2018
WASHER MAYTAG MVWX655DW1 "Arrived on site to replace broken lid and while removing hinge screws one Sheared due to loc tite , broke a part old lid to try and salvage hinge, took one picture. Completely removed old lid, Will need to bring back hinges and mounting screws to replace new lid.; ordrng 1 WP8563965 (lid hinge) and 1 WP8572974 (lid hinge) and 4 WPW10078270 (screw)s"
Near Austin, TX 78734
Paul
Job Details: 12/11/2018
WASHER WHIRLPOOL WFW92HEFW0 Arrived onsite for the washer to replace the previous diagnosed parts. I replaced the sensor and tested the unit. The F3E2 came up in the display the same as the previous visit. I replace the harness and tested. The unit completed the diagnostics cycle and worked as designed. There were no water leaks present at the time of service. Call complete. Customer was not available to sign the ticket at the time of completion.
Near Pflugerville, TX 78660
Jonathan
Job Details: 12/11/2018
COOKTOP WHIRLPOOL G7CE3034XS00 "Arrived on site for cooktop light staying on. Customer stated that cooktop on light had stayed on for 7 days. Performed diagnostics mode and tested each switch. Disassembled unit and inspected switches and tested circuit, all tested good. Found knobs cracked on inter stem. All other operations tested good. Will need to get authorization and office to schedule return. ; ordrng 1 SEENOTE (NEEDS AUTH) and 4 W11213837 (KNOBS/ STAINLESS )s"
Near Austin, TX 78732
Paul
Job Details: 12/11/2018
DISHWASHER KITCHENAID KDTM354DSS3 Arrived onsite for the dishwasher to replace the previous diagnosed pump and motor. I replaced the pump and motor and tested the machine in diagnostics. There were no stored error codes and the unit is working as designed. There were no water leaks present at the time of service.
Near Austin, TX 78732
Paul
Job Details: 12/11/2018
WASHER MAYTAG MVWB835DW3 Arrived onsite for the washer that makes a squealing noise and the water temp is luke warm on the med/hot setting. I found some bushings installed on the feet causing the squeaking noises. I removed them and leveled the basket and tub in the chassis. The squeaking noises are gone now. I tested the water temp and had 111 degrees in hot & 97 degrees in warm/hot. I explained to the customer that this was good and I called techline to confirm. I spoke with David SR# 7723652024. David confirmed the temps were correct. Call complete.
Near Del Valle, TX 78617
Joseph C.
Job Details: 12/11/2018
DRYER WHIRLPOOL WED5550SQ0 "Arrived on site for “no heat complaint” complaint. Inspected unit and found high limit fuse blown, due to blockage in wall venting. Removed and replaced fuse. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy. Unit is performing as designed."
Near Austin, TX 78725
Joseph C.
Job Details: 12/11/2018
MICROWAVE AMANA AMV2307PFS0 "Arrived on site for “flickering light” complaint. Inspected unit and could not duplicate issue. Unit is performing as designed. Instructed customer to see what conditions unit is under, if flickering happens again."
Near Austin, TX 78729
Tyler B.
Job Details: 12/11/2018
REFRIGERATOR GE GSH25JGDDWW Arrived on site for solenoid replacement and complaint of water shooting out straight. R&R solenoid and tests good. Found hose tip damaged tip is a castes 90* bend than the water line runs inside to make water point down. Could not find fix or replacement part. Unit may need new door to fix. ; ordrng 1 CNOTE (PART FIND/AUTHO) and 1 WR78X12721 (door asm foam fz wh)
Near Blanco, TX 78606
Brandon
Job Details: 12/11/2018
WASHER MAYTAG MVWB765FW1 "Arrived on site to replace overlay, I replaced overlay, unit tested good."
Near Dripping Springs, TX 78620
Brandon
Job Details: 12/11/2018
DISHWASHER WHIRLPOOL WDT720PADM3 "Arrived on site for customer complaint of dishwasher leaking, found leak coming from dispenser as well as vent. I replaced both parts, unit tested good."
Near Manor, TX 78653
Joseph C.
Job Details: 12/11/2018
WASHER MAYTAG MVWC415EW0 "Arrived on site for “noisy operation” complaint. Inspected unit and found gearcase worn out. Quoted customer and customer declined services. No leaks detected, at time of service. Service fee applies. Tax exempt."
Near Austin, TX 78717
Lou
Job Details: 12/11/2018
DISHWASHER KITCHENAID KDTM354DSS5 "arrived on site to inspect dishwasher trim piece catching door. Upon further inspection, I found that the toe plate was not installed correctly and was sticking out from under the unit. I found the toe plate was being held on by only one screw. When I removed the toe plate to inspect underneath the unit, I found the right unit leg was slightly bent inwards. I was able to straighten the leg and reinstall the toe plate. I tested the unit to make sure there were no leaks and the unit operated as designed. No water leaks observed during service, job completed. The customer provided a POP OF 11/26/18 and I took a photo in SDMobile."
Near Austin, TX 78702
Scott
Job Details: 12/11/2018
DISHWASHER WHIRLPOOL WDT720PADM3 "Arrived on site ,replaced sumpand motor . Part was 187.95, labor 100.00. Ran diagnostics ankle checked normal , nonwater leaks detected at time of service. Job complete .
Near Bee Cave, TX 78738
Brandon
Job Details: 12/11/2018
COOKTOP JENN-AIR JGD8430ADB "Arrived on site for customer complaint of front right burner sparking after use, found front right burner switch was faulty, I replaced switch, unit tested good."
Near VLG O THE HLS, TX 78738
Brandon
Job Details: 12/11/2018
DISHWASHER KITCHENAID KDTE234GPS0 "Arrived on site for customer complaint of unit not washing dishes, found wash motor not working. I replaced pump/motor/sump, unit tested good."
Near Round Rock, TX 78681
Tyler B.
Job Details: 12/11/2018
OVEN WHIRLPOOL RBS305PDB10 Arrived on site for door closing issue. Was supplied with receivers but issue is in door hinges. Customer will be contacting us for repair. Customer may replace unit; ordrng 1 WP4455525 (hinge-door)
Near The Hills, TX 78738
Brandon
Job Details: 12/11/2018
ICE MACHINE KITCHENAID KUIX505ESS2 "Arrived on site for customer complaint of unit leaking, found leak coming from tube where the supply line hooks up, I replaced the tube and instructed customer to replace supply line as well. Water was left off at time of service."
Near Austin, TX 78734
Brandon
Job Details: 12/11/2018
MICROWAVE WHIRLPOOL KMHS120ESS4 "Arrived on site for customer complaint of light under microwave not working, found bulb was bad, I replaced bulb, unit tested good. Collected payment on check."
Near Harker Heights, TX 76548
Steve C.
Job Details: 12/11/2018
MICROWAVE WHIRLPOOL WMH73521CS5 "Arrived on site for the unit has the open and close error. Tested the unit and found the unit will not turn on and there is damage to the bottom cam interlock. Found the unit will need all new door switches, fuse, interlocks and bottom cam.; ordrng 1 W10562613 (cam-plate) and 1 WPW10531156 (filter FUSE)"
Near Lakeway, TX 78738
Brandon
Job Details: 12/11/2018
REFRIGERATOR WHIRLPOOL GD5RHAXNBOO "Arrived on site for customer complaint of no ice production, I replaced ice maker tested good."
Near Killeen, TX 76549
Steve C.
Job Details: 12/11/2018
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site for the unit door glass is extremely loose. Disassembled the door and found the screw on the door handle was extremely loose and not secured to the bracket. Read tighten all the screws and assemble the door. Unit works properly and no gas leak present.
Near New Braunfels, TX 78132
Robert
Job Details: 12/11/2018
DISHWASHER WHIRLPOOL WDT970SAHZ Arrived on job for complaints of not working. Test outlet for dishwasher and found open neutral.
Near Lakeway, TX 78734
Paul
Job Details: 12/11/2018
COOKTOP KITCHENAID KCED606GSS00 Arrived onsite for the cooktop with a failed or broken knob. I found nothing wrong with the knobs. Ms stated the issue was the bezel. I found the bezel for the LF burner knob had broken loose from the glass. Need to replace the bezel to complete service. Ordering W10853046 BEZEL-KNOB. RS for Thu 12/13.; ordrng 1 W10853046 (BEZEL-KNOB)
Near New Braunfels, TX 78130
Diego G.
Job Details: 12/11/2018
DRYER WHIRLPOOL WED8500DC4 "Arrived on site. Check for noise issues. Found drum not mounted correctly to bulkhead. Repositioned drum and tested, all functions tested OK. Job complete"
Near New Braunfels, TX 78130
Diego G.
Job Details: 12/11/2018
DRYER WHIRLPOOL WED8500DC4 "Arrived on site. Check for noise issues. Found drum not mounted correctly to bulkhead. Repositioned drum and tested, all functions tested OK. Job complete"
Near New Braunfels, TX 78130
Diego G.
Job Details: 12/11/2018
DRYER WHIRLPOOL WED8500DC4 "Arrived on site. Check for noise issues. Found drum not mounted correctly to bulkhead. Repositioned drum and tested, all functions tested OK. Job complete"
Near New Braunfels, TX 78130
Diego G.
Job Details: 12/11/2018
DRYER MAYTAG MEDB755DW2 "Arrived on site. Check for display issues. Found start button not working correctly. Found error code F2e1 for stuck key issues. Replaced touchpad assembly and cycle, all functions tested OK. No leaks present. Job complete"
Near New Braunfels, TX 78130
Diego G.
Job Details: 12/11/2018
DRYER MAYTAG MEDB755DW2 "Arrived on site. Check for display issues. Found start button not working correctly. Found error code F2e1 for stuck key issues. Replaced touchpad assembly and cycle, all functions tested OK. No leaks present. Job complete"