"Arrived onsite to replace outer door, handle, and nameplate, found new outer door was not the correct one. Ordering the correct door. ; ordrng 1 WOS31ES0JS20 (Outer door) and 1 Cnote (Office to reschedule)"

Arrived on site and inspected cooktop and found there is no spark on the right rear burner When its knob is turned. It will ignite when other knobs are turned. Replaced spark module but this did not make any difference. A new switch harness will be needed to complete repair will also bring back electrode wires.; ordrng 1 W11561443 (Switch harness) and 2 W11220380 (Electrode wire)s and 2 W11507531 (Electrode wire)s

"Arrived onsite for Motor or Compressor Runs too Much. Upon arrival found the evaporator fan, condenser fan and compressor are running continuously. FC temperature is 8 degrees. Pulled evaporator panel to check frost pattern. Uploaded pic on SD called techline for assistance . Tech wants gauge pressures checked to see if low on refrigerant or if there is a restriction. Tech gave SR#7733727802. Talked to SW and she will order all sealed system parts for this r600 system. Office to reschedule ; O-emld tckt"

Gate code 1552. Arrived onsite for dishwasher heating element broken and unit leaking. Upon arrival inspected unit. Found heater visibly failed. Ran unit to test for leaks and found when heating element fractured a 1/4in size piece of element melted a hole straight through the tub. Unit will need tub and element replacement. Office to reschedule.; ordrng 1 W11513977 (Tub) and 1 2hr (2 hr)

"Arrived on site for dishwasher not dispensing rinse aid. Inspected unit and work area. Found service pointer W11540964 and will need to replace heating element. Advised customer not to use due to potential of a possible leak hazard. Performed diagnostics mode and checked error codes and found none. Will need to replace heater, control and adjust rinse aid settings. Schedule return for Monday the 30th. ; ordrng 1 W11537778 (Heating element) and 1 W11462459 (Control)"

"Arrived to inspect door issue. I found the door outer glass had separated and required replacement. I was able to make a temporary repair and the CX is aware to be cautious. Operational test good. Office to contact CX to arrange return service when W11600222 arrives. CX requested file number registered for issue, SR# 7733725252.; O-emld tckt"

Arrived onsite and found icemaker water line snapped. Ordering new fill tube to repair. All else checks good. Unit is now operating as designed. Office to reschedule. ; ordrng 1 W10823511 (Water tube)

"Arrived on site for complaints of no ice and no cool. Found FC temperature at 4 degrees, and RC at room temp. Found ice and frost build up on back wall. Partially removed evaporator cover and found evaporator completely iced over. Will need customer to perform natural defrost for at least 2 days prior to our next appointment. Advised customer to lay towels down and leave doors open. Spoke with maintenance as well, and they are going to try and move it to a vacant apartment. Ordering parts, and will need to diagnose further once defrosted. Also inspected icemaker. Cycled it and found it not getting water, and getting stuck during harvest. Office to reschedule.; ordrng 1 WPW10279909 (Valve) and 1 WP2315539 (Fan motor) and 1 W11616409 (Harness) and 1 W11476624 (Harness)"

Arrived on site for complaints of water leaking. Pulled unit out and started a cycle. Found water leaking on back left side. Tub is warped and not making a good seal on the sump. Will need new tub and sump and motor assembly. Called techline to document SR#7733725672. Office to reschedule.; ordrng 1 W11409866 (Tub) and 1 W11416363 (Sump and motor) and 1 Autho (Autho)

"Arrived onsite for CAN PRESS START IT SENSES THE CLOTHING--BUT DOESNT PROCEED FORWARD. Upon arrival ran diagnostics and got F5-E1 lid switch , F5-E4 lid not opened between cycles, F7-E4 basket rearrangement failure. Ran auto test and did not here actuator energize. replaced actuator and now energizes, but now motor just hums. Ohmed motor and motor is good. Checked capacitance of capacitor and was not getting a reading. Need to replace capacitor. Ordering capacitor. Also ordering motor , door latch, and control just in case. Returning with previous parts as well. Office to reschedule ; ordrng 1 W11026785 (Motor) and 1 W11395618 (Capacitor) and 1 W11556725 (Control) and 1 W11394572 (Latch)"

Arrived on site for arrange that is not heating properly in the oven is making a popping noise on the right infinite switch. Inspected unit and work area. Tested the unit and could not replicate the issue. The customer advised of this issue has been going on for the last couple years and that its never been resolved. Check the oven and found the temperature cycling high. Found the calibration on the unit had been set for 10? north of September. Adjusted the temperature back and found the temperature cycling properly. Tested the right front burner and could not replicate the same issue. Spoke to MS and was advised just to go ahead and replace the Internet switch. Did not have that right front Internet switch on hand do to it being out of stock. The office will need to contact the customer about a return date due to an out of stock item.; ordrng 1 WP3149400 (Infinite switch)

"Arrived onsite for customer complaint of unit not dispensing ice, found failed ice bin, ordering ice bin. ; ordrng 1 WPW10395656 (Ice bin) and 2 EDR3RXD1 (Filter)s"

Arrived on site for dishwasher leaking water from door. Upon arrival confirmed issue but found no errors in diagnostics. After running unit for 15 minutes I confirmed the lower door seal was failing and not sealing to tub causing water to leak from both sides. Found no leaks under unit. Customer wants to contact whirlpool for further assistance. Call complete ; ordrng 1 W10667473 (Lower door seal)

"Arrived on site to test unit for frozen ice maker, tested unit found warn air penetration into ice box causing ice/ frost to accumulate on ice maker, deli UI is not switching between settings, and RC evaporator cover is exhibiting signs of warm are penetration into RC evap causing ice buildup around cover, will need ice maker service kit, deli UI RC evaporator cover, to complete cover, office to reschedule ; O-emld tckt"

Arrived onsite for No or Partial Display . Upon arrival found display is completely out. Checked voltage at block and getting correct polarity. Checked control and getting correct voltage. Replaced control and display is still out. Called techline for assistance. Tech had me check voltage at P1 and got zero voltage. Tech recommended replacement of harness. Tech gave SR#7733731197. Ordering harness fuse and another control just in case. Office to reschedule ; ordrng 1 W11501975 (Harness) and 1 W11567348 (Control) and 1 WP3196548 (Fuse)

"Arrived onsite for customer complaint of unit eating clothes and making a noise. Found failed gearcase, suspension, and control. Ordering parts ; ordrng 1 W11454741 (Gearcase)"

Arrived on site to diagnose a refrigerator that is not producing ice. Found assembly that was installed incorrect for this model and according to IPL part# should end in 504 not 503. Reordering assembly and return date set for 5/31.; ordrng 1 ACZ74170504 (Assembly)

"Arrived on site to replace previously ordered parts for refrigerator. Upon inspecting unit found door gasket manufactured in door liner. If just gasket is installed liner will crack and cause air leaks in unit. Door and badge will need to be replaced to complete repairs. Office to have autho provided and set return appointment. Customer is aware of extended wait for door. ; ordrng 1 W11436604 (Rt rc door) and 1 W11223753 (Badge), states that autho needed"

Arrived to inspect error. The CX did not use the cleaning cycle and the error popped up immediately after initial power-up to use it. The F0E7 was not stored within error code memory and I suspect it is an internal error within the control system. No leaks observed during service. ; ordrng 1 W11557935 (Main control) and 1 W11478519 (UI Assy)

"Arrived to correct door issue. I found the chassis incorrectly set and I squared and leveled. The doors were tilted and after correcting, it became evident that the left RC door was warped into the chassis at the lower right corner and will require replacement. Both FC slides were rough and will require replacement. Office to contact the cx to arrange return service. No leaks observed during service.; ordrng 1 W11518699 (RC Door, LH) and 1 W10625069 (Bracket, LH) and 1 W10625070 (Bracket, RH)"

Arrived to inspect flow issues. I found debris within both spray arms and cleared it. During testing the unit had a 7-1 error code and the element had a visible burnt spot. I verified line VAC on the element circuit. Office to order element. No leaks observed during service. Office to contact the CX to arrange return service. ; ordrng 1 W10518394 (Element)

"Arrived on site for stack commercial washer not operating. Inspected unit and work area. Found standing water in unit. Performed diagnostics mode and activated drain pump. Found water drain. Found error code F27 analog pressure switch. Will need to return with pressure switch and control board. Will need 2nd tech to assist in repair. ordrng 1 WPW10448876 (Pressure switch) and 1 W11243276 (Ccu) and 1 W11048528 (Hose)"

"Arrived on site for no ice. Ran diagnostics,no water entering reservoir during diagnostics test diagnosed a defective pump with water sensor. Replaced defective pump,ran diagnostics good water flow,recirculating pump working,during drainage external pump shutting unit off,powered unit on ran diagnostics bypassing drainage sequence,good frost formation on evaporator plate. Due to model external pump not covered by manufacture. Ordering a new external drain pump; ordrng 1 1901a (Drain pump)"

"Arrived on site for no ice. Ran diagnostics weak frost formation on plate,let unit run for 30 min no ice forming on plate. Ordering a new compressor,drier and evaporator job will need 3 hrs; ordrng 1 WPW10218037 (Evaporator) and 1 WPW10605286 (Compressor) and 1 W11506635 (Access valve) and 1 w10843121 (Drier)"

"Arrived on site for ice machine, inspected unit and work area. Tested unit and everything checks good. Found grit cutter open and will have to order new part. Cleaned out the condenser from debris and unit is making a good slab of ice. Office to order grit cutter and office to reschedule to return 05/30/22 pm. No water leaks observed during service. Job completed. ; ordrng 1 W10919199 (Grit cutter)"

Arrived on site for complaints of light staying on. Found door switch not reading open and closed. Light will stay on all the time. Will need door switch to complete repair. Ordering ACU and bringing back socket as well. Office to reschedule.; ordrng 1 W11553209 (ACU) and 1 W11370462 (Door switch)

"Arrived on site for LG refrigerator, inspected unit and work area. Took amp draw from compressor and it was 0.33. Compressor was just humming a loud dry sound. Will need to order a sealed system repair on this unit. CX will have LG send all parts to us. No water leaks observed during service. Office to reschedule when parts have arrived. ; ordrng 1 TCA38151706 (Compressor) and 1 ADH73150210 (Filter dryer) and 1 TJ90SF8404 (Access valve) and 1 EBR78643405 (Control) and 1 ADL74221802 (RC Evaporator) and 1 ACG73645004 (Condenser) and 1 ADL74221702 (FC evaporator)"

"Arrived on site and rebuilt washer replacing frame, name badge and impact absorbers did not come on new frame. Also while rebuilding found washer top is also dented on the left-hand side this will also need to be replaced. After rebuilding washer send videos of it spinning and agitating to KB/service management; ordrng 1 W11423768 (Washer top) and 4 W11197416 (Impact absorber)s and 1 WPW10612925 (Nameplate)"

"Arrived on site to inspect refrigerator ice maker with melting ice. Upon further inspection, I found the ice door not sealing properly allowing warm air up into the ice bin area and melting ice. Also found a large amount of ice built up on the underside of the IM cover (photos). I removed the ice chute and found insulation protruding out the liner of the door from under the motor box assembly (photo). Due to the risk of destroying the insulation and liner of the door when removing the motor box assembly, I am ordering the left FC door SS and office to schedule return service. Until the door arrives, I placed permagum in the chute to cover the gap where the insulation is coming out and placed a new chute in the door as a temporary repair. No water leaks observed during service. I advised the customer that the door will take approximately 6-8 weeks to arrive, at which time, the office will contact them to schedule return service .; ordrng 1 W11130210 (Ice door) and 1 W11390104 (Left FC door SS) and 1 CNOTE (AUTHORIZATION)"

"Arrived on site for no cool fridge . Compressor is running and fans working . Ran test 4 and no frost on either evap. Drain pan and cover are cracked . Thermistor rusted badly. Ordering both fans , service port ,uv drier Evap cover , evap tray . Both evaps and compressor. Call to set return; ordrng 1 W10525237 (Drain pan) and 1 Weight3hrs and 1 Serviceport and 1 Uvdrier and 1 W11035765 (Fresh evap) and 1 W10738349 (Evap cover) and 1 W10799016 (Harnes) and 1 W11039078 (FZ harness) and 1 FZevap and 1 W10756020 (Compressor)"

"Arrived on site for fresh food warmer then normal. Found frost build up on evap cover . Found door not sealing and door rails sticking open on left hand side periodically. Ordering rails. Instructed customer to defrost fridge before we come back . Return set for 5/31. No water leaks detected at time of service. ; ordrng 2 WPW10120018 (FZ door rails)s"

"Arrived on site for fridge tripping breaker . Ran diagnostics on all fans , compressor, heater . Couldnt duplicate tripping . Customer is having an electrician coming out on Thursday. Customer also is having issues with icemaker in fresh food . Ran harvest test all checked normal. Fill test is not filling IM. Ordering filter head , filter , and valve . Call to set return. ; ordrng 1 W11280652 (Valve) and 1 W11293954 (Filter head) and 1 W10680605 (Filter)"

Arrived on site for light staying on . Ordering control and bulb and holder . Call to set return ; ordrng 1 W10849829 (Control) and 1 8206232 (Bulb) and 1 W10210871 (Holder)

"Arrived on site for washer making noise when washing . Found oil leaking out of rotor and on cabniet wall. Tried to remove gear case , couldnt remove . Will need to order basket , tub ,filter ,gearcase ,slider . AUTHO; ordrng 1 Autho and 1 W11178227 (Basket) and 1 W11089264 (Drain filter) and 1 8533928 (Screw) and 1 W11219115 (Tub) and 1 Autho and 1 Weigh2hrs"

"Arrived onsite for dishwasher not functioning. Upon arrival put unit in diagnostics and found F7E2 variable speed wash motor failure. Ran test and unit failed after filling. Ran normal load and again unit failed after filling. Would go straight to drain, then error out and beeps. Will need to return with pump and motor assembly and control. Office to reschedule ; O-emld tckt"

"Arrived onsite for washer not dispensing detergent. Upon arrival put unit in diagnostics and found stored error code F5E2 lock failure , F0E1 load in drum during clean cycle , F8E1 valve failure. Ran auto test and all seemed to pass without error. Ran manual valve test and was functioning. Ran detergent pump and could hear humming. Ran quick wash cycle and detergent level did not change. Called tech line for assistance. Due to testing and error code tech recommended replacing dosing pump and valves.SR#7733732283. Unit in closet. Needs 2 man to access components. Office to reschedule ; ordrng 1 NeedsAUTHO (Needs AUTHO) and 1 W11316271 (Detergent pump) and 1 2man (2man)"

"Arrived onsite for No Cool. Upon arrival unit was cooling but not defrosting. Found evaporator completely covered in ice could not get unit in diagnostics. Messaged service management for assistance. CS recommended testing heater and bimetal. Heater tested good. Did not have a way to test bi metal, did not have bi metal with me . Will need parts research for all defrost parts for this unit and call to be rescheduled. Please ask customer to unplug unit prior to next visit. ; O-emld tckt"

Arrived onsite and found the freezer door harness broken from normal wear and tear of door motion. Ordering door to repair. AUTHO required. Office to reschedule. Advised customer on wait times for parts ; ordrng 1 LW11202403 (Stainless freezer door)

Arrived onsite and found unit had frosted up the evap. Found heater is working in diagnostics and harness was secure prior to service. Found fan running unobstructed and ice build up not substantial around heater indicating that defrost had occurred at some level. Melted ice and ordering control to repair because unit is not defrosting often enough or long enough to fully defrost evap. ; ordrng 1 W11546690 (Control)

"Arrived onsite for refrigerator causing frost to appear on food. Upon inspection I found that the right side fc door gasket was torn I am ordering 1x door gasket. And I also noticed that the cx had some food packed around the air vent blocking it off a bit, I advised the customer when packing the fridge to leave some space around the vent to help prevent the frosting. Office to reschedule.; ordrng 1 W10830046 (GASKET-FIP)"

"Arrived on site for a refrigerator not cooling in the RC section. I checked temps and found the RC at 57?F and the FC at 11?F. I then put the unit into diagnostics mode and found all airflow components running. However, I felt the airflow coming out of the damper to be weak. Upon further inspection I found no ice build up on evap cover. I gained access to the control to ohm out the thermistors. The RC read 3.5k and the FC read 18.8k. These are both roughly accurate. I then checked VDC to the thermistors and found the FC thermistor getting 3.5VDC and the RC thermistor getting 1VDC. I then checked the VDC with no load from the control for the RC thermistor and found it now sending a good 5VDC. This indicates a bad thermistor. I then checked voltage going to the fan and found a good 120VAC. This indicates a bad fan possibly getting weak from prior ice build up. I am ordering the fan and harness to replace at the same time. We will return with the thermistor on hand to replace as well. Office to reschedule. ; ordrng 1 W11396715 (Fan Motor) and 1 W11449066 (FC Fan Harness)"

"Arrived on site for a washing machine receiving an F9E1 and F8E6 error code. Upon arrival the customer stated the error codes continue to flash and that the latch was broken. Upon further inspection I found the tub full of water and the latch physically broken. I had to unplug the unit in order to remove the error codes. I plugged the unit back in and put it into diagnostics mode. I found stored error codes F9E1 long drain, F3E3 for inlet water temp fault, and F8E6 for water hazard. I cleared the error codes. I then tried to manually activate each component and found none responding. I checked voltage at the wall and found it good. I then checked voltage at the control and found it good. I tried unplugging the drain pump and then activating all loads again, but I found it still not functioning. This indicates a bad control. I also found the gearcase leaking significant oil. In order to repair the unit it will need a new control, latch, gearcase, and slider. Ordering parts and the office to reschedule and get autho. ; ordrng 1 W11449841 (Gearcase)"

"Arrived on site for a dishwasher stuck with the clean light on and being unresponsive. Upon arrival I found this error occurring. I gained access to the terminal block and found voltage and connections good. I then flipped the breaker for several minutes and found nothing changed. This indicates a possible UI failure. Upon further inspection I found the console bubbling up as well. In order to repair the unit it will need a new UI and console. We will bring back the control to test after the UI is installed, for I could not run the unit. Ordering parts and the office will reschedule. ; ordrng 1 W11460908 (Console) and 1 W11460962 (UI)"

"Arrived on site to test unit for not advancing in cycle, tested unit found system stuck in spin cycle, completed spin cycle and put unit into diagnostics, found off balance error code, customer stated she was washing sheets at that time advised customer on proper loading procedures, put unit through diagnostics cycle, all components tested good, no leaks detected job complete"

"Arrived onsite to inspect unit for not cooling, found failed evaporator fan motor, I replaced fan motor, unit tested good.

"Arrived onsite to replace console, after replacing, unit tested good."

"Arrived on site to replace previously diagnosed leaking tub, replaced tub, tested unit, unit is now running as designed, no leaks detected job complete"

"Arrived on site and replaced heating element per service pointer, ran a diagnostic cycle after replacement to confirm dishwasher is not leaking, job complete"

"Arrived on site and adjusted latch and catch until door will not pop open with clothing inside, job complete"

"Arrived on site and replaced control board diagnosis on previous visit. After replacement icemaker will now progress on a normal cycle, took one video. Requested the customer allow 48 hours for ice to be made up. Collected remaining balance, job complete"

"Arrived on site and inspected dryer and found user interface is not working. Replaced it and dryer will not run but airflow meter is showing restricted. Inspected vent hose and found it is full of water. Explained it to homeowner that went to the exterior is either completely blocked and this is how much moisture has been accumulating from drying clothes or water is entering the vent and filling it from some other source. Left vent hose removed dryer cannot be used until venting is corrected, job complete"

"Arrived on site and adjusted flame height per customer wishes. No further repairs required at this time, job complete"

"Arrived onsite for MAKING A LOUD NOISE. IT'S GETITING LOUDER AND LOUDER. Upon arrival tested unit and got a slight vibration sound from exhaust pipe. Disassembled the unit and found lots of lint build up on blower wheel. Inspected belt, supports, and pulley bracket, all were good. Cleaned blower wheel. Test unit. All sound are now normal with no vibrating sound. Recommend to customer to purchase dryer vent brush to help break up lint and allow it to blow easier through the blower an out of the exhaust pipe. Job complete"

Arrived onsite for Washing machine sounds like it is running even with lid up. No lights on and in off position . Leaking a lot. Had to unplug unit to make it stop making running sound. Upon arrival the breaker to unit was on off position. Returned power to unit and test unit on diagnostics. There were no saved error codes. Ran an auto test and all components function as designed. Ran a Normal cycle and everything operated as designed. Could not duplicate any of the complaint issues. No leaks present at this time. Job complete

"Arrived onsite for washer combo not functioning. Upon arrival inspected unit. Found washer non responsive. Upon inspection found timer not responsive. Was not able to test valves. Also found that dryer was not functioning.

Arrived onsite for washer with error code. Upon arrival put unit in diagnostics and found stored error code for long drain and some standing water in tub. Ran test and found drain taking longer than normal to complete. Accessed components and found debris in filter housing causing drain restriction. Removed debris and tested. Unit is now functioning properly. No leaks present at this time. Job complete

"Arrived onsite to replace previously diagnosed parts. Before replacing valve, checked water pressure from supply. Has good pressure. Replaced water valve assembly. Tested unit and unit is functioning properly. no leaks present at this time. Job complete."

"Unit#1427. Gate code#5027. Arrived onsite for dryer not tumbling. Upon arrival tested unit. Found unit would start and heat, but not tumble. Disassembled unit for inspection. Found motor shaft failed causing pulley and belt to fail. Replaced parts and tested. Unit is now functioning properly. Job complete"

"Arrived onsite for ice maker not producing. Upon inspection I found E2 cod stored = Motor lost position.Ice maker did not find home during harvest and exceeded maximum attempts. Check for obstructions in icemaker. If none found, verify operation of ice maker.I performed the above. And replaced the ice maker and tested unit and found unit operating as designed. Job complete no leaks."

Arrived onsite and repaired cooktop by replacing all 4 switches to update function. Meticulously inspected each switch wiring transfer to ensure proper installation. Double checked work. Advised customer on repair.

"Arrived on site to install previously diagnosed and ordered part. Due to the mullion failure, I removed and replaced the mullion and tested. Unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site for microwave display not working. Inspected unit and work area. Found display missing lights and not showing full numbers. Gained access to control and checked connection to display board. Found failed display control. Removed failed display and installed new. Assembled unit and tested operation. Found unit working as designed.

"Arrived on site for dishwasher leaking. Upon arrival confirmed issue and took photo of partial water damage behind dishwasher. After further inspection I found cause of leak was the drain line attachment bridges both side of drain line was loosely connected and causing water to leak under unit. Was able to readjust and tighten down the clamp. Found leaking completely stoped with no other failures found during retesting, call complete"

Arrived on site to install previously diagnosed front left input switch. Upon arrival installed required part then reassembled and tested cooktop and found all burners functioning as designed

Arrived onsite and found unit operating with failed icemaker. Replaced icemaker to repair. All checks good. Advised customer on repair.

Arrived onsite for front left burner not operating. Found valve seized. Advised customer that valve parts were no longer available for this unit and repair was not tenable.

Arrived on site for a refrigerator not dispensing water. I tested the unit and could hear the valve hum but not dispense. I removed the filter and found the same issue. Upon further inspection I found the water reservoir empty. I gained access to the water line and removed it and found no water coming out of the line. I informed the customer on my findings. The unit itself is working as designed. Call complete.

"Arrived on site to test unit for intermittently making ice. Found ice chute gasket popped off preventing ice compartment from reaching proper temp. Also found ice maker not responding to diagnostics. Replaced ice maker and reinstalled gasket. Tested unit, unit now working as designed. No leaks detected. Job complete."

"Arrived on site for complaints of temperature issues. Customer stated that oven has been working well, but a home inspection was done and they were told the oven was off by a few degrees. Set bake to 350 and monitored temperature. Once temperature settled and desired temperature was met, found that it was actually reading 8-10 degrees lower. Adjusted temperature to +10 degrees. Job complete."

"Arrived on site for complaints of no cool in the RC. Found RC temperature at 45, and FC at 5 degrees. Customer stated that its been working properly for the last day after she plugged it back in. Found good frost pattern, and all fan running. If cooling issues continue we will need the defrost timer. Filter to be dropped off.

I arrived on site for a refrigerator getting condensation on the FC door gasket. Upon further inspection I found the top of the FC gasket full of water droplets. I checked temps and found the FC at 9?F and the RC at 38?F. I put my flashlight into the freezer and verified there were no hot air gaps around the gasket. I then inspected the mullion and found it room temp indicating it functions properly. I then found the liner at the bottom of the FC bowing and separating from the chassis. I also found frost and ice build up around the FC door where the separation of the liner was. This was allowing the unit to not cool properly and the condensation to appear. I called techline and spoke to Austin and received SR# 7733724080. Austin recommended using silicone to seal the gap. I used truck stock silicone 482338 to seal it. Call complete.

Arrived on site for washer making a screeching noise. Upon arrival confirm complaint out further inspection found no errors in Diagnostics but I did find a lot of oil leaking from the gearcase auntie the Belton spots assembly as well as finding the washplate Hood rusted and seized on to the gearcase also. After getting authorization to replace the splotch belt gearcase and washplate and then reassembled and tested unit and found no signs of leaking or loud noises. Call complete

Arrived onsite for unit not heating. Found bad magnetron. Removed microwave and installed new magnetron. Unit is now operating as designed.

Arrived on site for a refrigerator that when moving the unit the power would turn off and with the gaskets not sealing correctly. Upon arrival the customer stated that when they moved the unit it would power down. They found that the power cord was very finicky and had to be inserted perfectly to power on. They tried a different outlet and found the same issue. I checked temps and found the FC at 9?F and the RC at 37?F. Upon further inspection I found the FC gasket ripped and allowing warm air in. This was creating frost throughout the compartment. I then gained access to the back of the unit and found as soon as the power cord moved the unit powered down. I checked voltage at the wall and found it good with no fluctuation. The customer accepted. I installed the new gasket and reshaped it with my heat gun. I also thawed all frost and ice on the FC rails and around the door. I found the FC overpacked and the door was difficult to close. I advised the customer on reducing this in order to prevent future issues. I verified the door now sealed properly and advised the customer on keeping the door closed for 4 hours to let it harden. I collected the balance in full on CC. Call complete.

Arrived on site for previously diagnosed parts.

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the wiring harness, terminal block, and power cord. We are still in the unit and tested the unit in a normal high heat cycle. The unit began to work and operate as designed. Call complete."

"Arrived onsite for customer complaint of unit beeping, found unit unplugged at time of service, plugged unit in, components tested good.

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the hub and tested the unit. The unit began to agitate and spin as designed. Ran the unit through a quick normal wash cycle and found the unit filled and began to agitate. The unit is working as designed. Call complete.

Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the freezer module and tested the unit. The unit began to work and operate as designed. Call complete.

"Arrived on site for a dishwasher that was throwing sparks when the door was opened and now will not power on. Inspected unit and work area. Confirmed the customers complaint and found that the hard wiring for this dishwasher was cut extremely short. The hard wire from the wall does not even come close to making it to the terminal block. The previous installation done was having the black and white wires on the harness side going all the way back to the hardwire on the backside of the unit. The spark that was caused is due to the neutral wire being stuck in between the springs and with the opening and closing of the door, the wire got mangled and shorted onto the spring. Spoke to PR and was advised that this is an installation issue and cannot be corrected until the hardwiring is fixed or a plug is put in place of the hardwiring due to the wiring nuts and wires needing to be placed in the terminal block area. The customer will need an electrician to fix his electrical supply issue. Call complete."

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the thermostat and plugging it back in. The unit began to cool and operate as designed. Advise the customer to keep an eye on their temperatures in a call back if any other issues persist. Call complete.

Arrived on site for a refrigerator that has an LED out in the freezer section. Inspected unit and work area. Confirmed the customers complaint and replace the LED module in the freezer. The unit began to illuminate and work as designed. Call complete.

"Arrived on site to install previously diagnosed apart. Inspected unit and work area. The customer had purchased the bake element from Jenner themselves and I installed both the bake and broil element. The customer was made aware that the vake element would not be guaranteed under the warranty due to the part being purchased outside of our service. The customer agreed to the repair. Ran the unit through diagnostic testing and found both were operational and working as designed. We ran the unit up to 350?F bake and the unit ran as designed getting to an average temperature of 354?F.

Arrived on site to install previously diagnosed housing assembly Fossett assembly and drawer for whirlpool recommendation. Reassembled and tested unit and found no signs of leaking and inform customer to go ahead and use washer and let us know if anything else would happen. Call complete

Arrived on site for dryer not heating. Upon arrival confirm complaint number for the test and found that the heating element had bowed them grounded out and broke the coil. After getting customer approval I reassembled and tested the unit with a new element and found dryer for heating is designed. Call complete

Downside for dryer not working. Upon arrival customer stated they no longer needed service or diagnostics and that they had had electrician out and verify that the unit had no power which is why it was an operating

"Arrived on site to test unit for no drain, tested unit found drain pump humming but not pumping, replaced pump, tested unit unit is now draining as designed, no leaks detected job complete"

"Arrived on site to test unit for heating past set temp, tested unit to 350 degrees, unit reached its temp +40 degrees past 350 on initial preheat after 10 minutes stabilized at 350 and kept temp 350 +-10 degrees, unit is running as designed with no issues, job complete"

Arrived onsite for REF not cooling on REF side /freezer ice accumulating not defrosting. Upon arrival found entire base of FC was a sheet Alf ice. Drain was clogged and frozen over. Cleared drain line. Ran diagnostics and test 5 showed found defrost sensor was shorted. Replaced sensor and test unit. Defrost sensor now shows pass. Job complete

Arrived on site to diagnose a refrigerator that is leaking. Found water line from wall not tightened and leaking. Tightened water connections and leak stopped. All is working properly at this time and no leaks were found after service was performed.

Arrived on site to diagnose a microwave with a broken bulb. Found surface light bulb separated from bulb base. Removed base of bulb from socket and homeowner to replace bulb. Job is complete.

"Arrived on site to replace previously ordered parts for range. Replaced wiring harness, homeowner didn't have replacement cord for unit and will replace cord. Couldn't test unit."

Arrived on site to replace door for refrigerator. Replaced rc door and nameplate. All is working properly at this time and no leaks were found at time of service.

"Arrived on site for thin ice. Ran diagnostics all test passed,changed ice thickness in diagnostics"

"Arrived to inspect tapping. The CX provided a clear recording of the tapping and I was also able to verify it. I removed the lower unit panel and verified nothin in that area was causing it and I could hear the tapping coming from what sounded like the inside of the FC, when behind the unit. I removed the evaporator cover and inspected all evaporator area parts, adjusting wiring and tubing. I reassembled and tested. I did hear the tapping, but it was somewhat improved and the CX will monitor. No leaks observed during service."

"Arrived to instal previously diagnosed and ordered part. I removed the failing belt and installed the replacement. I tested and the unit operated as designed. No leaks observed during service.

Arrived to instal previously diagnosed and ordered part. I removed and replaced the faulty door switch and tested. The unit heated and cycled as designed. Operational test good.

"Arrived on site to test unit for freezing food, tested unit found customer is using thermostats and all there showing different temps, advised customer that he should not do that per owner manual, put unit into diagnostics activated damper, no issues detected there, advised customer if unit is not being opened often to raise temps and monitor, if issue persists recommend replacing RC thermistor at this time the unit is running as designed job complete"

"Arrived on site for a washing machine that is not draining and appears to be dead. Inspected unit and work area. Customer advised they ran the unit through one wash load and it flashed an error message for a long drain and completely shut off. Found that the unit had not been properly fixed like they were advised the last time and would not drain out water due to their closed drain issue. Removed the drain hose from the stand pipe and was able to drain out the water into a gallon bucket. Once the drain was finished, the unit began to work and operate as designed. I did explain to the customer that the drain situation in her home needs to be fixed prior to any further repairs and that if the drain has not been fixed prior to the next service, they will be charged for the service fee. The customer had initially planned on having the plumber present at the call but was unable to make that happen. She advised the plumber will be here at her home tomorrow to fix the issue. Call complete."

"Arrived on site to inspect dishwasher odors. Upon further inspection, I inspected the tub and found a rusted color mold in the tub, drain screen and filter. I cleaned the filter and screen and demonstrated to the customer how to do the same. Customer advised that they have a water softener system. I recommended that they keep their salt full as mold and the rusted color mold will build up if the salt level gets too low in the softener system. I made recommendations for use and care, as well as, detergent and rinse aid use. No repairs needed at this time. No water leaks observed during service, job completed."