Arrived on site to install previously diagnosed parts. We gained access to the back of the unit and replaced the regulator. We used our gas leak detector and found small traces of gas coming from the orifices when not in use still. We were also able to use a lighter above the burner head and see the gas spit out while not in use. We were also able to replicate it when the gas line was shut off at the wall. The customer stated it will typically do this for a day to a day and a half after the gas is turned off. Upon further inspection I found the left side manifold had a stripped screw stuck in the valve. Reordering the left manifold to install. I called techline and spoke to Travis and received SR# 773388828 Travis stated the customer had to check gas pressure at the wall coming into the unit before any further action is taken at the wall. The customer called the gas company while on site and we will need to be on site in order to pull out the range for service. The office will need to contact the customer to coordinate and install. Well will also need a two hour job with two technicians. ; ordrng 1 W11333175 (Left Side Manifold) and 1 W11333176 (Right Side Manifold)

"Arrived onsite for damaged filter housing. Unit in warranty, provided POP. Upon arrival customer stated that after changing filter the unit started leaking. Upon arrival inspected filter housing and found no issues. Did find that when water was being dispensed the dispenser would leak from above. Disassembled dispenser housing. Found water tube failed and water would squirt from a fold in the tube. Will need to order dispenser water tube. Tech will need a string/wire to fish the new tube through the door. Office to reschedule ; ordrng 1 WPW10386778 (Water tube) and 1 WP2300868 (Fitting) and 1 WP2198677 (Fitting)"

Arrived onsite for dishwasher not cleaning dishes properly and not dispensing rinse aid. Upon arrival customer stated rinse aid has been at same level for months and it is used daily. Put in diagnostics and unit would error out with PC error. Spoke to SW for troubleshooting. Found wash motor not functioning properly. Unit will need main control wash motor and dispenser. SW will attach parts. Office to reschedule will need AUTHO.; ordrng 1 NeedAUTHO (Need AUTHO)

Arrived on site to test unit for doer opening when unit is heating. Called Techline and per Techline after testing we need to replace switches. Office to Reschedule File#7733890174; ordrng 3 W11397156 (Switches)s and 1 W11580028 (Switch) and 1 W11444621 (Gear assembly)

Arrived on site to test replace sump but couldnt take unit out due to unit stuck due to tile and counter. Advised customer to get unit out and accessible for us to work on it she will call back when unit is out. ; O-emld tckt

Arrived on site to test unit for console not connecting to Wi-Fi. Found bad console ordering console office to reschedule ; ordrng 1 W11600370 (Console)

"Arrived on site for a refrigerator not cooling. Upon arrival the unit was on but had no cool at all. I gained access to the back of the unit and found the start device would click on and off, and the compressor would not run. I checked amp draw at the start device and found it would ramp to 19 and then cut out. I then ohmd out the windings and found them good per WP tech sheet. This indicates a bad start device. Due to the wrong unit being on file I will need to order the correct part. Office to reschedule. ; ordrng 1 WPW10189190 (Start Device) and 1 WPW10662129 (Capacitor)"

"Arrived on site for a refrigerator that was leaking water and getting condensation from the dispenser. Upon arrival I found condensation right by the ice door, and I found the ice door not fully closed. I gained access to the inside of the dispenser assembly and found significant corrosion. In order to repair the unit it will need a new dispenser assembly, ice door, and ice door motor. ; ordrng 1 EAU59551204 (Ice Door Motor)"

"Arrived on site for refrigerator not cooling. Upon arrival I confirmed issue and upon further inspection found signs of heavy defrost issue in fc extending past cover. Found following results from thermistors based on temps (actual) on arrival: 675k(c thermistor), 192k (fc thermistor), under (-20 buried in ice) 47k (defrost thermistor). Found all other functions of unit functioning within specs except ACU not reading proper temps in unit and not entering defrost mode in normal operation. Will need office to reschedule once availability of part/s is known. And customer will unplugged unit until repairs are completed to allow unit to defrost thoroughly; ordrng 1 W11321508 (Hv control)"

Arrived on site for a washing machine knocking around when in spin and throwing a UE error. I put the unit into diagnostics mode and only found stored error code UE for unbalance error. I then tested the spin and agitate and found they ran as designed. I tested the suspension and found it bouncing like a ball. This indicates bad suspension rods. I gained access to the bottom of the unit and found it good. I am ordering the other three suspension rods and will return with the one on hand to install. Office to reschedule; ordrng 3 DC97-05280W (Suspension)s

Arrived on site for cooktop with broken warmer knob. On arrival confirmed issue and found multiple cracks. FouNd Integrity of switch still intact. Couldnt pinpoint cause of failure and will need findings reported to techline on how to proceed. ; ordrng 1 Cnote (Need techline call from tg on following business day)

"Arrived on site for fridge not making ice . Ran all diagnostics checks . IM is harvesting . Found valve failed . Checked and heater harness is in good shape . Ordering water valve. No water leaks detected at time of service. Call to set return ; ordrng 1 W11535162 (Valve)"

"Arrived on site for refrigerator, RC not cooling. Inspected unit and work area. Found defrost issue. Gained access to control and jumped heating circuit. Gained access to evaporator and traced voltage to heater. Will need to replace defrost heater. Schedule return for Thursday the 23rd. ; ordrng 1 WR51X10055 (Defrost heater)"

"Arrived on site to diagnose a refrigerator that is not cooling properly. Checked unit for uv dye and dye didn't get into system due to either faulty compressor or bad drier. Compressor also making unusual noise. Compressor, drier, and rc evap all to be replaced to complete repairs. Office to set return appointment for 3 hours.; ordrng 1 W10832994 (Compressor) and 1 W11506635 (Coupling)"

Arrived on site to diagnose an oven that is not responding to user input. Found ui malfunctioning and it will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W11297709 (Ui)

Arrived on site to diagnose a range that is not controlling temps. Found relay in control sticking and causing runaway temps. Control will need to be replaced to complete repairs and office to set return appointment; ordrng 1 W11256088 (Control)

Arrived on site for the microwave sparking. I inspected the unit and work area. I found the diode and capacitor shorted. I gained access to the wave guide and found arc marks in the guide. I called safety and documented my findings.

Arrived on site for washing machine making a dripping noise. I inspected the unit and work area. I found no fault codes in diagnostics. I found the waterlines tight and nothing leaking. I ran a diagnostics cycle and found the unit working as designed with no water leaks. I could hear water dripping but it is coming from the wall drain. The arc unit is driving into the same stand pipe the washer is and making a dripping noise. Job complete.

Arrived on site for vent hood light being out. I inspected the unit and work area. I found the bulb broken. I replaced the bulb and found it working properly.

Arrived onsite for Not Filling or Long Fill Times . Upon arrival spoke with customer. He said he did not have fill issues. His concern was basket lowering too much. Unit was not connect to power or water supply. Notice floor all around unit is wet. Uploaded pic on SD. Ran diagnostics and found error code F7-E7 motor unable to reach max rpm due to off balance/ over sized load. Also found unit is on very Unleveled floor. Leveled it the best I could to run auto test . Ran auto test and all components operate as designed. Inspected suspension and basket and all is correct. Unit is not leaking upon completion. Job complete

Arrived onsite for not heating properly . Upon arrival ran vent test using vent test kit. Test passed. Operated a time dry cycle and unit heated correctly. Watched the element cycle correctly. Could not duplicate the issues

"Arrived onsite for WILL NOT MAKE ICE. Upon arrival test ice maker. Ran a forced harvest and unit begins then stops and never completing. Inspected water valve and valve is good. Need to replace icemaker. Replaced icemaker and included harness. Test unit and unit harvested correctly. No leaks present at this time. Job complete"

"Arrived onsite for FREEZER NOT WORKING AND THE TOP IS NOT COOLING . Upon arrival temped the unit got 62 degrees in RC and 55 in FC inspected compressor and was very hot and pulling .62 amps. Contacted SW for assistance. SW recommended sealed system repair. Customer will search for purchase date receipt. If date is within warranted dates. Sealed system parts will be covered.

Arrived to inspect no ice. I found the ice maker stalled in a partial harvest position. I removed and replaced the ice maker and tested. It operated and designed and filled to the correct level. I squared the doors and chassis. No leaks observed during service.

"Arrived to inspect washer not working. I found the unit completely unresponsive and I verified line VAC into the control, but no led or 12 VDC to the UI. I attempted control replacement, but the new control not power up. Upon reinstalling the original control, I was able to get it to come on. F7E7 and F3E3 were stored and I cleared and tested. The unit operated as designed through automatic and manual service test modes and I calibrated. No leaks observed during service."

"Arrived on site to replace previously diagnosed gear case, suspensions, and control, replaced parts, tested unit,unit now is running as designed, advised customer to load clothes properly and use proper wash cycles to get better results, job complete"

Arrived on site for dishwasher needing previously diagnosed upper right rail. Pana rival install required part reset with unit and found it fully functioning as designed. Call complete

"Arrived on site to test unit for no lights, replaced all led lights per service pointer, all lights returned to normal,

"Arrived to instal previously diagnosed and ordered parts. I removed the failed sealed system components, noting visible oil on the RC evaporator and replaced the compressor, evaporator, dye drier and service port. I vacuumed the system and achieved 480 microns, which held for 15 Minutes. I charged with the mfg prescribed 5 oz of refrigerant and tested. The unit cooled as designed. No leaks observed during service.

"Arrived on site to replace previously diagnosed control bi metal and heater, verified that parts were needed, replaced parts tested unit unit now running as designed, no leaks detected job complete"

"Arrived on site to test unit for water leak, tested unit found when ice maker water is being activated, water leaks at valve connection point, cut worn out tube back secured tube, water is now not leaking, advised customer to monitor if issue returns, to turn off ice maker and call us back, if returning back recommend replacing water valve, at this time unit is running as designed, no leaks detected job complete"

"Arrived on site to test unit for error code f8e4(over flow switch). Found connection popped loose, secured connection. Also noticed soap build up in over flow switch basin. Found unit is supplied soft water and using liquid soap. Found excessive suds after multiple diagnostic cycles ran. Advised customer to use less soap as soft water is causing excessive suds to drip into overflow switch. Also advised on running cleaning cycle to remove excessive suds. No leaks detected. Job complete."

"Arrived on site for dishwasher not turning on. Upon arrival confirmed issue. Found stable and proper polarity at outlet. I then fo7nd one of the terminal connections under unit had fried at terminal block. Made repairs to wiring and reassembled and tested unit. Found dishwasher cycling as designed with no signs of leaks, call complete"

"Arrived on site for refrigerator not cooling/freezing water into ice in rc(per customer on arrival. Upon arrival confirmed issue and found temps at 0/37(set) & -4/40(actual). Found following results for all thermistors: Fc thermistor (26k), fc evap thermistor (205k), rc thermistor 13k), rc evap 83k) found all fans, compressor and other cooling hardware functioning within specs. I then found a lot of rust da,age aro7nd lower compressor compartment then found drain line had been unaligned causing massive air leak into both compartments and leading to the lack of cooling. Informed customer the give the unit 1-2 weeks and keep it close eye on symptoms to see if issue returns. Call complete"

Arrived on site for refrigerator not allowing freezer LED to turn on. Upon arrival confirmed issue but after further inspection found a major failure in the harness connection going to the LED. Called whirlpool techline and spoke withAndrew sr#773389137

"Arrived on site to inspect refrigerator lights not working. Upon further inspection, I found all module sim and the top two in the RC section completely out. I removed and replaced all modules per service pointer #W11606409 and tested. All modules are operating as designed. No water leaks observed during service, job completed."

"Arrived on site to inspect dishwasher leaking. Upon further inspection, customer advised that they left the unit operating when no one was home and when they returned there was water on the floor in front of the unit. They reported that there was a leak under the sink as well. I placed the unit in diagnostics showing no error codes and tested. Unit operated as designed. I ran another test and the unit began to leak from the door on the left side. I removed the outer door panel and found the vent was leaking at the bottom (photo). Removed and replaced the vent and when removing the old, I found the gasket was crimped and damaged causing the leak. I retested the unit and it is operating as designed. I advised the customer of my findings and repairs. No water leaks observed at the end of service, job completed ."

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the oven door gasket and tested. Unit is operating as designed. No gas leaks detected during service, job completed."

"Arrived on site to install water filter for the customer. Upon arrival, the customer had a water filter and is unable to replace it themselves. I removed and replaced the filter and purged the new filter at the water dispenser. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to inspect refrigerator with black substance coming out of it. Upon further inspection, I found black spots in the RC section near the filter head. When I removed the filter, water with black carbon residue sprayed out. I advised the customer that the filter is no good. I cleaned the area up and offered an Everydrop filter to the customer. I installed the new filter and purged it. Unit is operating as designed. No water leaks observed at the end of service, job completed."

"Arrived on site to inspect dryer with no power. Upon further inspection, I tested voltage at the outlet and terminal block and got 235V. I removed the console and inspected the main control and found a capacitor near the element relay had popped. I disassembled the unit and tested the element and found it bad. I advised the customer of my findings. After getting authorization, I removed and replaced the main control and element and reassembled and tested. Unit is operating as designed. No lint observed during service, job completed."

"Arrived to inspect intermittent and no ice. I found the ice maker would cycle, but no water entered. I tested at the valve and saw no voltage and read and replace the ice maker. The same issue occurred and I then checked the in-circuit diodes. Testing fine, the issue is within the chassis wiring and cannot be corrected. I advised the CX of my findings. No leaks of the water supply observed during service.

Arrived on site for a dishwasher that is leaving film on their dishes. Inspected unit and work area. Confirmed the customers complaint and tested the unit. Found the unit filled but was filling with murky water. The customer advised that they were told on a previous trip five months ago that they needed to run dishwasher cleaner through their dishwasher and they advised that it did help for numerous cycles but the film has come back. I did explain to the customer that that is normal and that they are supposed to run dishwasher cleaner through their dishwasher on a consistent basis. Advised them that the issue appears to be their water supply due to the incoming murky water. I did advise that there is no component on the dishwasher thats going to cause any kind of film on their dishes and that the only reason they would have that is due to incoming water supply chemicals or using too much soap. The unit is working as designed. Call complete.

"Arrived on site for no ice. Ran diagnostics E5 error code reading defective thermistor on icemaker,replaced icemaker,reset power to unit to clear error code,ran diagnostics icemaker passed harvest ran fill test passed."

"Arrived on site for water leaking. Found frozen drain,cleared ice from drain cleared drain flushed drain,checked water flow through drain good water draining correctly."

Arrived on site for cooling complaint found fan motor not running replaced defective fan motor powered unit on fan powered on. ; used 1 WP2315549 (Fan motor) from stock

"Arrived on site for no ice. Found ice in mold,cover not fully engaging switches,adjusted housing,icemaker ran through a cycle,dumped ice and filled with water."

"Arrived on site to test unit for filter popping out, tested unit found defective filter housing, replaced housing, showed customer to to install properly, unit now running as designed, no leaks detected job complete"

"Arrived on site for water leaking. Diagnosed defective filter housing,replaced housing,repair covered under appliance express warranty."

"Arrived to inspect temperature. I set the unit to 350 and allowed preheat to complete. The internal temperature at preheat was 350 . I found the bake element tested open and when I inspected, it had a visible burnt area. I removed and replaced the element assy and tested. The unit required a 25 degree increase in calibration and then cycled as designed. Operational test good.

"Arrived on site to test unit for OL codes after bearing change, found shaft not spinning freely, replaced bearings and hud, tested unit in quick wash, unit is now running as designed, no leaks detected job complete"

"Arrived on site to test unit for light not working,tested unit found FC top module not working, replaced module all light functions returned, unit is running as designed, job complete"

Arrived onsite for flames too high. Upon arrival inspected unit. Found when dial set to low flames were not lowered. Adjusted each valve manually. Tested unit and now all burners are functioning properly. Job complete

"Arrived onsite for refrigerator getting hot and tripped breaker. Upon arrival customer stated unit has only been plugged in since this morning. Unit was plugged in to an adjacent outlet due to refrigerator outlet not functioning. On arrival found cabinet to be getting hotter on the left external wall. Checked compressor and compressor was hot. Unit has no condenser fan. The inside of the unit felt cold. During visit did not experience breaker tripping. Called tech line for assistance. Took a whole amp reading and got 3 amps. Tech described as high. Tried multiple times to put into diagnostics and failed. Tech had no resolution. Wanted to Check windings (9ohms each. 18 collectively) but could not remove inverter. Tech said potential ss issues possible floating restriction causing high amp draw and additional heating of compressor. Could also explain the breaker tripping. Took measurements of compressor. Left unit plugged in current location to see if it still tripping breaker. breaker had not tripped and unit is cooling. Please check in with customer after 24 hrs."

"Arrived onsite for refrigerator not cooling. Upon arrival found unit in garage unplugged. Plugged unit in and let run. Check unit and was not cooling down. Called SW for system checks. Amp draw on compressor is .53amps. Checked evap thermistor from control and recorded 23 vdc. And did not change indicating no change in temperature. Unit would need AUTHO for full sealed system job. Current control seems compatible for software. Ordering Control, compressor, stub and dryer. Office to reschedule . Need to notify AHS. Spoke with claims department and LG may actually be covering the unit. Advised customer to reach out to LG directly for sealed system repair."

Arrived onsite for front 2 burners not igniting. Upon arrival found burner heads to be warped causing bad ignition and improper grounding. Replaced both front burner heads. Tested unit and unit is functioning properly. Job complete

"Arrived on site to install FC icemaker and heater tube. Removed old fill tube and icemaker , installed new one I then tested and unit is operating as designed at this time. No leaks observed during service job completed."

"Arrived on site for refrigerator, inspected unit and work area. Found FC door and handle bent. Replaced door and handle. No leaks observed during service. Job completed."

"Arrived on site to install previously diagnosed parts, installed regulator and calibrated unit. Unit is now operating as designed. No leaks where present at time of service. Job completed."

Arrived onsite to install previously diagnosed parts. Removed evaporator cover to install new one but it was frozen up with ice so I used my steamer to defrost the ice. I installed new evap cover and tested unit should be functioning as normal now. There are no leaks present at time of service. Job completed

"Arrived on site for washer leaking, inspected unit and work area. Found washer leaking from drain pump. Installed new water pump and tested unit is now operating as designed. No leaks observed during service. job completed."

"Arrived on site for freezer not cooling, inspected unit and work area. CX explained that door was left open. Inspected unit and found evaporator cover frozen and fan not blowing air. Removed evap cover and found ice build up on fan housing made fan blades stuck and not move. I advised CX to defrost the freezer. I removed all ice around fan to make sure fan is still working and it was good. I explained to CX the process of defrosting and signed waiver. Unit should work properly after defrost has been done. No leaks where present at this time. Job completed."

Arrived on site for a dryer that is making excessive sounds during operation. Inspected unit and work area. Confirmed the customers complaint and disassembled the unit. Found the idler pulley and one of the rollers bad and sounding like metal on metal screeching. Replaced both parts and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived on site for a refrigerator thats not dispensing water or making ice. Inspected unit and work area. Attempted to test the water dispenser and found the valve coming on but no water being pushed through the waterline. Disconnected the waterline at the bottom of the door and attempted to dispense water. Found water running out of the connector but running very slowly. Removed the water filter from the unit and tested the unit again found water dispensing at a normal but slow rate. Found the filter barely had any water in it and the ice maker mold empty. Replaced the housing and tested the unit. The water began to dispense and operate as designed. Attempted an icemaker fill test found the unit filling as designed. Advised the customer to call back if any other issues persist. Call complete.

Arrived on site for arrange that is making an odd sound. Inspected unit and work area. Confirmed the customers complaint and found the bag panel rattling as it was running with the fan on. I just had a few screws and tested the unit. The unit began to work and operate as designed. Call complete.

"Arrived on site to install previously requested parts. Inspected unit and work area. Replace the regulator and the orfice to the right rear burner and tested the unit. The unit still have the same issue. I called Whirlpool Techline and spoke to Travis SR# 77335868 He had me take a video of the issue and advise that this will be sent back to review. The customer asked whether the unit will be replaced at this time. Travis advised that before that could happen, the engineers would need to take another look at it. Was advised that wobble will be contacting me or the customer depending on the next steps. Call complete."

Arrived on site for a dryer that is not heating. Inspected unit and work area. Did confirm the customers complaint and found the igniter igniting but the gas coil never opening. Replaced the gas coil and tested the unit. The unit began to work as designed. Call complete.

"Arrived on site to replace compressor and evap from previous diagnosis. Replaced compressor, access valve and filter drier. Removed evap and found linear behind evap was torn/melted. Spoke with tech line and was told unit has 5yr warranty on sealed system components, per tech line. Was advised unit will be sent for review as unit is non repairable. Job complete.SR#7733890527"

Arrived on site to test unit for no ice production from FC icemaker and water accumulation on bottom of RC. Found signs of corrosion on back exterior of unit and spot was cold to touch with condensation. On opposite end inside RC a ball of ice was present on rear wall. Removed control cover and found condensation building up on right side of control box dripping on controls. Not confident any repairs would hold as linear is compromised. Found ice maker filltube was pinched shut. Unpinched line and icemaker now receiving water. Job complete.

Arrived on site replace compressor from previous diagnosis. Replaced compressor and found condenser had leak. Cut condenser at leak and soldered a coupler in. System held nitrogen at 135psi for 20mins. Charged system to specs and ideal frost pattern developing on evap. No leaks detected. Job complete.

"Arrived onsite for ice machine not draining properly. Upon arrival tested unit. Found pump not activating properly and only staying on for a few seconds leaving standing water in the bin. Pump is external to unit

Arrived on site to test unit for unit leaking. Test unit and found unit leaking from diverted motor. Replaced sump and motor Test unit and unit test good job complete.

Arrived on site to test unit for unit leaking. Found tub gasket broken. Replaced tub gasket test unit and unit test good no leaks present job complete.

"Arrived on site for a refrigerator not cooling. Upon arrival both compartments were above 70?F. I found the compressor not running at all. I checked voltage going to the inverter box at the orange and brown wires, and was receiving a good 120VAC. I then checked voltage to the inverter at the red and white wire, and I was getting a good 5VAC. This indicates a bad inverter. I installed the new inverter box and the compressor began running. I waited until the unit began to cool. The unit is now working as designed. Call complete."

"Arrived on site for a dryer throwing an F6E2 error code for UI and control miscommunication. Upon arrival the customer stated the unit has now been completely unresponsive. I tested the unit and found it would immediately throw the F6E2 code. I was able to put the unit into diagnostics mode and found the error code was still thrown on the diagnostics screen. I checked voltage at the wall and terminal block and found it good. I then gained access to the control and UI to check voltage going to the UI. I found good voltage indicating a bad UI. I informed the customer of my findings, and I let him know it was a UI failure but there is still a possibility the control will need to be replaced too. Due to this I gave him two different part I installed the UI and then tested the unit. I found the unit working as designed.

"Arrived on site for refrigerator not cooling properly in fc as well as making noise. Upon arrival confirmed cooling complaint but found no noise. Customer had defrosted unit prior to arrival but provided video of ice build up+sound. Symptoms indicated cooling/defrost issue. Found no air leaks through gaskets or drain lines. Found temps on arrival at 10/40(actual) while being set at 5&3 Found following results of thermistors: Rc thermistor), 199k(Fc thermistor), 20k(fc evap thermistor), 6k(rc evap thermistor). Found evidence of sealed system failure as well as electrical failure within unit but couldnt pinpoint exact causes of failures. Reported findings to customer.

Arrived on site for dryer makin rattling noises at start of cycle as well as through cycle at random. Upon arrival confirmed issue. Isolated sound down to motor. Friction/sound dampener gasket on front of motor failing and causing unit to shutter intermittently and noise to occur. I replaced motor then reassembled and tested dryer. Found sound no longer present. Call complete

Arrived on site for a refrigerator frosting over in the back. I checked temps and found the unit at 38?F. I gained access to the evap and found significant ice build up. I then ohmd out the thermistor and found it read 7k which is significantly off. This indicates a bad thermistor. I thawed the ice with my steamer and replaced the thermistor. The unit is now as designed. Call complete.

Arrived to instal previously diagnosed and ordered parts. I removed and replaced the failed console and UI and tested. The unit operated as designed and no leaks were observed during service.

"Arrived onsite to install previously diagnosed parts. Installed outer tub,drain filter with screw, inner basket, and drain pump. Calibrated unit. Test unit. Unit operates as designed. No leaks present at this time. Job complete"

Arrived on site. Found all doors and handles rusted replaced doors and handles.

Arrived onsite for NOT MAKING ICE. Upon arrival removed ice bin and inspected icemaker. Found ice cubes that were stuck at top of ice bin. Removed the ice cubes and test the unit by hitting the reset button. Watched unit harvest. No leaks present at this time. Job complete

Arrived onsite to install previously designed pats. Upon arrival I installed new spray arm base solenoid and motor. tested unit and found unit operating as designed.

Arrived onsite for to install properly diagnosed part. Upon arrival I installed new IM. And adjusted unit chassis to with the doors sealing. Unit operating as designed. Job complete.

Arrive on site to diagnose the dryer with no heat. Upon inspection I found that the timer and gone bad also the heating amendment separated. installed new hearting element and timer and tested unit and found unit operating as designed.

Arrived onsite to diag leaking DW. Upon inspection I found that the tub seal what not installed properly. See pix. I tested unit and found unit operating as designed. Job complete.

"Arrived onsite for range oven not working. Upon inspection I found that the oven was working properly, it was due to user error. Job complete"

Arrived onsite for refrigerator not cooling. Upon inspection I found that the defrost thermistor was in the right place. I also leveled unit causing doors not to seal properly. I removed ice as well. Job complete

Arrived onsite for to diagnose ice machine that wont drain. Upon inspection I found that the external pump had failed. I installed new pump and tested unit and found unit operating as designed. No leaks.

Arrived on site for for front right lid not secure to cabniet . Found lock missing . Replaced lock . Top of dryer is now secure . No lint build up at time of service. Job complete

"Arrived on site for dryer not heating . Checked element ,fuses, thermostats. All checked normal. Cleaned a bunch of lint out of dryer . Found outlet is dropping a leg . Checked voltage at terminal block , if plug is moved slightly unit will have full voltage . Recommended customer have electrician look at outlet .

"Arrived on site and inspected dryer and found Laura wheel is broken again. Replaced it again, send pictures to KB/service management again. Reported replacing blower wheel twice within 90 days 7733887554"

"Arrived on site and inspected refrigerator and customer has a temperature logger showing it dropping below 33?. Customer is aware that refrigerator has a thermistor and a damper that is responsible for regulating fresh food temperature. customer will continue to monitor refrigerator for correct operation, job complete"

"Arrived on site for dryer control show to check filter. Inspected unit and work area. Performed air flow test and found good air flow (green light). Performed diagnostics mode and checked fault codes, found none stored. Found vent is longer than recommended according to user care guide( pg 17). Found unit operating as designed. Spoke with customer on air flow and user care guide."

"Arrived on site and inspected refrigerator and found freezer temperature is showing 25? when set at -6?. Took pictures. Unit likely has a slow leak on the seal system. Refrigerator should be referred to an LG certified company sealed system parts would be covered, job complete."

"Arrived on site and inspected water and found it will not enter a diagnostic cycle. Set washer to run on quickwash and it filled with water and started agitating, after several minutes it gave an F 11 error code. at minimum motor control would need to be replaced motor contro likely control panel and control board would also need to be replace because it will not enter diagnostics.

"Arrived on site and inspected refrigerator and found water on the bottom of the fresh fruit section. Inspected fresh food evaporator drain and found it is not blocked or clogged. Removed rear tower and found water is condensating from Gasket where ice box attaches to rear bulkhead, Service pointer for adapter replacement/upgrade may be helpful, management will review call. Multiple pictures uploaded to KB/service management"

"Arrived on site and inspected ice machine, parts previously ordered did not arrive. Found ice machine is an exterior covered pool deck. Took one picture to assist routing and timing of service call. D

"Arrived on site and found saved error codes F9E4, F5E1, ran diagnostic cycle and found dishwasher filled and wash motor is running but water movement from lower spray arm looks weak. Sound lower spray arm is not secured in place, after resetting it took another video and water movement is stronger. Also recommend to homeowner that water be run at the kitchen sink until it is at its hottest before starting dishwasher to get best wash results. Also recommended running a machine cleaner like washer magic to remove any sediment or buildup that could be effecting wash performance, job complete."

"Arrived on site and inspected refrigerator and found frozen drink items on the top shelf. Interior of house is 90 degrees. A gallon of milk is partially frozen, took pictures. Observed damper closed and then open. Replaced thermistor and in service test seven changed it from 6 to 3 making fresh food section 3? warmer overall reported to techline 7733893900, job complete"