Service History 956

Near Waco, TX 76710
Steve C.
Job Details: 12/13/2018
DRYER WHIRLPOOL WET3300XQ0 Arrived on site to unit bracket pulley due to noise. Replaced the part and tested the unit. Unit works properly and advise customer to clean air vents every six months.
Near Dripping Springs, TX 78620
Brandon
Job Details: 12/13/2018
REFRIGERATOR JENN-AIR JF42NXFXDW05 "Arrived on site for customer complaint of ice maker not working, I tested ice maker, module turned over 1/4 turn, found faulty ice maker. I replaced ice maker, unit tested good."
Near Georgetown, TX 78626
Jerry C.
Job Details: 12/13/2018
DRYER WHIRLPOOL WHD5090GW0 WHD5090GW0 Arrived to inspect no operation. The unit would not start and displayed F1. I performed the tests within the service manual and determined the control to be the issue. Office to order the control and motor it needed. The unit is stacked and will require two technicians. No lint observed in chassis. Office to contact the customer to arrange return service. ; ordrng 1 CNOTES (2 TECHS) and 1 W11088562 (motor-drve) and 1 W11239098 (ACU)
Near Austin, TX 78738
Brandon
Job Details: 12/13/2018
DISHWASHER MAYTAG MDBH989AWS2 "Arrived on site to replace control panel, I replaced control panel, unit tested good."
Near Austin, TX 78741
Luis
Job Details: 12/13/2018
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Arrived on site for freezing in fresh food and frost forming in freezer. Found damper not fully closing,replaced damper control. Found gaps in liner in freezer compartment added adhesive to gaps checked door seal good."
Near Jarrell, TX 76537
Jerry C.
Job Details: 12/13/2018
REFRIGERATOR KITCHENAID KRMF706EBS01 "KRMF706EBS01 Arrived to inspect noise. The noise described by the customer appeared to be a fan with ice that had formed close to the blades and causing the issue. The customer said it would stop for a limited time when the rc doors were opened, indicating the issue was with the ic maker housing fan. I tested within service test mode and all other fans worked well, but the ice maker housing fan was quite weak. The ice bin assembly had broken due to freeze/thaw cycles caused from a mismounted ice maker housing folding the ice bin door. Office to order ice box fan, valve, ice container and bin door. No leaks observed during service.; ordrng 1 W10786952 (valve) and 1 W10846539 (ICE BOX FAN) and 1 W11129522 (ice-contnr) and 1 W11162119 (ICE BIN DOOR)"
Near Round Rock, TX 78665
Jonathan
Job Details: 12/13/2018
OVEN MAYTAG MEW7627AS01 "Arrived on site for oven door stuck on lock position. Customer stated that they had pulled unit out and unplugged. Found unit had no mounting screws. Removed top door to access lock. Unlocked door and removed door. Pulled unit out to test voltage at receptacle. Found unit was hard wired in and no junction box (see SD-QUICKPIC). Gained access to fuse, tested fuse and found opened. Removed failed thermal fuse and installed new. Added temporarily mounting screws. Powered unit on and performed diagnostics mode. Tested door locks, upper and lower fans. Ran factory reset and tested all heating operations. All tested good."
Near Copperas Cove, TX 76522
Arthur B.
Job Details: 12/13/2018
DISHWASHER GE GLD5600N10BB Arrived onsite for customer complaint of dishwasher not cleaning dishes and water leaking from bottom. Tested unit and found unit dripping from supply elbow that connects to the valve. Also found dishwasher motor not pumping water out to clean dishes. Unit will need new motor assembly and valve. Advised customer that authorization use be obtained before we can proceed. OF to R/S. ; ordrng 1 CNOTE (NEEDS AUTHO) and 1 WD26X10053 (mechanism asm)
Near Round Rock, TX 78664
Jonathan
Job Details: 12/13/2018
ICE MACHINE WHIRLPOOL KUID508ESS1 "Arrived on site for ice machine not working and making abnormal noises. Performed diagnostics mode and found valve getting voltage and not filling reservoir. Disconnected water line from valve and tested found solenoid not opening to release water. Removed failed valve and installed new. Tested operation and found valve activating and releasing water but not fill reservoir. Removed water filter and tested. Found customer not using correct filter brand. Removed filter and tested . Spoke with customer on name brand filter Every Drop. Found customer was on filtration system and does not need filter. All tested good, no water leaks present."
Near Round Rock, TX 78664
Jonathan
Job Details: 12/13/2018
REFRIGERATOR WHIRLPOOL WRX735SDBM "Arrived on site ice maker not working. Customer stated that last company that was out replaced ice maker and harness. Inspected ice maker and found cubes stuck towards back of bell arms. Removed cubes and monitor cycle, did not advance. Found cubes sticking in front. Removed ice maker assembly and found ice maker not in correct position. Corrected ice maker and checked harness and grounds, all checked good. Installed ice maker and advanced ice maker cycle. All tested good, no water leaks present."
Near Round Rock, TX 78664
Jonathan
Job Details: 12/13/2018
REFRIGERATOR WHIRLPOOL WRF992FIFM00 "Arrived on site for refrigerator, when dispensing water unit will beep 3 times. Gained access to filter housing and removed off brand filter. Reset filter status and tested dispenser without filter. Operated as designed. Called tech support and spoke with Andrew (SR# 7723664895). He stated it was a filter indicator replacement. Recommend name brand filter replacement every drop. All tested good, no water leaks present."
Near Round Rock, TX 78665
Jonathan
Job Details: 12/13/2018
REFRIGERATOR WHIRLPOOL WRS315SDHM01 "Arrived on site for refrigerator making noise, Performed diagnostics mode and found noise consistent with compressor when running. Gained access to compressor/ condenser found noise was from condenser tubing made minor adjustment to tubing, Performed diagnostics mode again, noise was no longer present. Tested all other operations, all tested good and no water leaks present."
Near Waco, TX 76706
Steve C.
Job Details: 12/13/2018
WASHER GE GTW330ASK4WW Arrived on site for the unit is not working properly. Tested the unit and found no error codes. Unit is working properly and no water connections to the unit.
Near Waco, TX 76706
Steve C.
Job Details: 12/13/2018
WASHER GE GFW450SPM1DG Arrived on site for the unit will not drain. Tested the unit and found the pump will just make a humming noise. Replaced the pump and tested the unit. Unit works properly and no water connections to the unit.
Near Lorena, TX 76655
Steve C.
Job Details: 12/13/2018
WASHER MAYTAG NTW4516FW2 Arrived on site for the unit is making a humming noise. Tested the unit and found the drain pump is making the noise. Removed the drain pump and it’s defective due to sand. Replaced the pump and calibrated the unit. Unit works properly and unit is not connected to water connections.
Near New Braunfels, TX 78132
Diego G.
Job Details: 12/13/2018
DISHWASHER WHIRLPOOL WDF330PAHB1 "Arrived on site. Checked for dispenser issues. Found dispenser motor bad. Replaced dispenser assy and cycled, all functions tested ok. No leaks present. Job complete."
Near New Braunfels, TX 78132
Diego G.
Job Details: 12/13/2018
DISHWASHER WHIRLPOOL WDF330PAHB1 "Arrived on site. Checked for dispenser issues. Found dispenser motor bad. Replaced dispenser assy and cycled, all functions tested ok. No leaks present. Job complete."
Near New Braunfels, TX 78132
Diego G.
Job Details: 12/13/2018
DISHWASHER WHIRLPOOL WDF330PAHB1 "Arrived on site. Checked for dispenser issues. Found dispenser motor bad. Replaced dispenser assy and cycled, all functions tested ok. No leaks present. Job complete."
Near Austin, TX 78738
Brandon
Job Details: 12/13/2018
DISHWASHER WHIRLPOOL GU1200XTLQ1 "Arrived on site for customer complaint of smell, found control was faulty, ordering control. ; ordrng 1 WP8564543 (cntrl-elec)"
Near Austin, TX 78744
Leonardo
Job Details: 12/13/2018
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site to test unit for not washing. Test unit and found wash motor not coming on. Motor getting power but not responding, replaced sump and motor test unit and unit test good job complete no leaks present at this time."
Near Austin, TX 78739
Brandon
Job Details: 12/13/2018
RANGE JENN-AIR JJW9530DDP "Arrived on site for customer complaint of oven over heating, I tested oven sensor, sensor tested good, found faulty control board, ordering control. ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 WP74009719 (cntrl-elec)"
Near Leander, TX 78641
James
Job Details: 12/13/2018
REFRIGERATOR WHIRLPOOL WRR56X18FW01 "Arrived on site and found when recovering refrigerant from system that there was still a full charge. Installed new compressor, stub and dye drier. Vacuumed system to remove contaminates and test for leaks. Found no leaks and charged system with 4.8oz 134a and tested. Unit cooling properly and has good frost pattern. Instructed customer that the unit would take 24 hours to reach proper temp. Job complete"
Near Killeen, TX 76543
Al
Job Details: 12/13/2018
WASHER WHIRLPOOL CAE2745FQ0 "Arrived to inspect washer leaking. I ran the unit through diagnostic test mode and received no error codes. After running the diagnostics on the unit I leveled and tested the unit several times and found no leaks from the tub, drain hose and water valves. The washer was off balance , so I leveled the unit I reassembled the unit and all water lines were dry at the time of service"
Near Killeen, TX 76542
Arthur B.
Job Details: 12/13/2018
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Arrived onsite for customer complaint of light in RC section not coming on. Found door switch lever in LH side of RC section broke. Removed and replaced door switch. Tested unit. Light now comes on and off and intended. No other issues found. All water connections were dry at time of service.
Near Killeen, TX 76542
Arthur B.
Job Details: 12/13/2018
REFRIGERATOR WHIRLPOOL WRS321SDHZ02 Arrived onsite for customer complaint of SxS refrigerator not dispensing water and freezing items in RC section. Found water supply line frozen. Was able to steam line and clear the line of ice build up. Tested water. Water now dispenses as intended. Also found RF section set to max cool. Set all setting to recommended settings. No other issues found. All water connections were dry at time of service.
Near Killeen, TX 76542
Al
Job Details: 12/13/2018
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 Arrived to install previously ordered part. I removed the ice bin assembly access and noticed the button to free the ice bin from the unit was broken. I removed and replaced the ice bin assembly and tested the unit. The unit tested as designed.Job Complete
Near Manor, TX 78653
Wesley
Job Details: 12/13/2018
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site and completed LP conversion successfully.
Near Elgin, TX 78621
Wesley
Job Details: 12/13/2018
RANGE KITCHENAID KSEG700ESS0 Arrived on site and found discontinued filter board blown behind unit. Called techline and spoke to sterling. Was advised that filter board must be used to complete a repair. Ordering filter board and returning with other parts. ; ordrng 1 9757047 (FILTER BOARD) and 1 PARTSRESEARCH
Near Killeen, TX 76542
Al
Job Details: 12/13/2018
DISHWASHER WHIRLPOOL DU840SWLT0 "Arrived to inspect dishwasher not filling up with water, not washing. I inspected the unit and discovered there was no float dome, the spray housing was damaged. I checked the in coming water supply to the dishwasher and discovered a damaged and leaking supply line from the residence. I informed the tenants to consult with a plumber to get the issue fixed with the water supply valve. Unit had multiple parts missing that manufacture does not make anymore.Job Complete"
Near Copperas Cove, TX 76522
Al
Job Details: 12/13/2018
RANGE WHIRLPOOL WGE745C0FH00 Arrived to inspect LF burner sticks on. I confirmed the complaint and removed and replaced the switch. I tested the unit and unit tested as designed. On low burner did not stick on like before the replacement.JOB COMPLETE.
Near Killeen, TX 76543
Al
Job Details: 12/13/2018
WASHER WHIRLPOOL CAE2745FQ0 "Arrived to inspect washer leaking. I ran the unit through diagnostic test mode and received no error codes. After running the diagnostics on the unit I leveled and tested the unit several times and found no leaks from the tub, drain hose and water valves. The washer was off balance , so I leveled the unit I reassembled the unit and all water lines were dry at the time of service"
Near Killeen, TX 76549
Arthur B.
Job Details: 12/13/2018
WASHER ROPER WTW4616FW2 Arrived onsite for customer complaint of top load washer leaking from bottom and not draining properly. Found water valve housing cracked. Checked drain pump and found fins not moving. Removed and replaced drain pump and water valve. Reassembled and tested. Unit now fills and drains as intended. All water connections were dry at time of service.
Near Killeen, TX 76542
Al
Job Details: 12/13/2018
DRYER WHIRLPOOL WED8500BW0 "Arrived to inspect dryer check vent light on. I confirmed the complaint and removed the lint catch, vent hose from the back of the dryer and also from the wall. Unit had positive airflow . After venting the dryer into the room, the check vent light went off. Job complete."
Near Georgetown, TX 78628
Jonathan
Job Details: 12/13/2018
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site for washer not spinning water out of clothes. Performed diagnostics mode and checked fault code history. Found fault code F7-E6. Tested resistance on motor at control and found within range. Tested shifter motor resistance at control and found within range. Called tech support and spoke with Steve (SR# 7723666883). He stated to replace control. Removed control and installed new. Per automatic test cycle. All tested, no water leaks present. Customer with customer on load size and user care guide."
Near Leander, TX 78641
James
Job Details: 12/13/2018
DISHWASHER WHIRLPOOL ADB1400AGS1 Arrived on site and customer explained the unit was not drying properly and water is beading on door and tube. Also customer concern of the unit tipping forward when door opened. Found tipping due to the feet sliding on the tile and the side mounts are acting as a pivot point. Instructed customer that due to the granite countertops that a mounting bracket would have to be installed to mount dishwasher from the top to correct the dishwasher pivoting issue. I ran diagnostics and found no faults and all functions of unit test good. Instructed customer on best practices for best drying and that rinse aid should be used to help water run off of surfaces to assist with drying. Unit working as designed. Job complete
Near Harker Heights, TX 76548
Arthur B.
Job Details: 12/13/2018
DRYER MAYTAG MEDB835DW4 Arrived onsite for customer complaint of dryer making squealing noises when tumbling. Removed bulkhead and found drum wheels in the rear seized. Removed and replaced wheels using dryer repair kit. Reassembled and tested. Dryer now tumbles and heats as Intended. Dryer vent and lint trap was clean of lint at time of service.
Near Harker Heights, TX 76548
Arthur B.
Job Details: 12/13/2018
WASHER WHIRLPOOL WTW5000DW1 Arrived onsite to remove and replace actuator on top load washer from prior visit’s diagnosis. Removed faulty actuator and installed new replacement. Reassembled and calibrated unit. Unit calibrated successfully. No other issues found. Skyped JB to collect payment since she is not home. All water connections were dry at time of service.
Near Belton, TX 76513
Arthur B.
Job Details: 12/13/2018
DRYER MAYTAG MEDX655DW1 Arrived onsite for customer complaint of dryer not heating and not collecting lint. Tested unit and found no heat. Removed bake panel and found element with no continuity. Removed and replaced element. Reassembled and tested unit. Found house venting clogged at roof causing poor drying as well. Advised customer and will have venting cleaned. No other issues found. Dryer lint clean of lint at time of service.
Near Austin, TX 78739
Kevin
Job Details: 12/13/2018
COMPACTOR WHIRLPOOL TU950QPXS2 "Arrived on site and replaced compactor container diagnosed on previous visit, after replacement drawer is now operating properly. Job complete"
Near Austin, TX 78704
Kevin
Job Details: 12/13/2018
WASHER WHIRLPOOL WTW7300DW1 "Arrived on site and inspected washing machine and found No water is entering washing machine on cold , found harness connection is not secure to control board and after correcting all function has returned. No water leaks from connections at time of service, job complete"
Near Buda, TX 78610
Kevin
Job Details: 12/13/2018
REFRIGERATOR WHIRLPOOL GS6NVEXSL00 "Arrived on site and found ice dispenser motor has failed, replaced motor and it is now operating properly. no water leaks from connections at time of service, job complete"
Near Killeen, TX 76543
Al
Job Details: 12/13/2018
WASHER WHIRLPOOL CAE2745FQ0 "Arrived to inspect washer leaking. I ran the unit through diagnostic test mode and received no error codes. After running the diagnostics on the unit I leveled and tested the unit several times and found no leaks from the tub, drain hose and water valves. The washer was off balance , so I leveled the unit I reassembled the unit and all water lines were dry at the time of service"
Near Austin, TX 78739
Brandon
Job Details: 12/13/2018
RANGE WHIRLPOOL GGE388LXS01 "Arrived on site to replace upper oven bake element, I replaced bake element and connector, unit tested good."
Near Buda, TX 78610
Kevin
Job Details: 12/13/2018
DRYER WHIRLPOOL NED4655EW1 "Arrived on site and found harness to heating element is disconnected, after correcting also found vent to exterior has no airflow. Recommended to customer that apartment maintenance be contacted, it will need to be cleared/cleaned before dryer should be used again. Job complete"
Near New Braunfels, TX 78130
Diego G.
Job Details: 12/13/2018
OVEN WHIRLPOOL WOD51EC0AS05 "Arrived on site. Replaced latch and gasket for upper oven. Ran both ovens and clean cycle, all checked OK. Job complete"
Near New Braunfels, TX 78130
Diego G.
Job Details: 12/13/2018
OVEN WHIRLPOOL WOD51EC0AS05 "Arrived on site. Replaced latch and gasket for upper oven. Ran both ovens and clean cycle, all checked OK. Job complete"
Near New Braunfels, TX 78130
Diego G.
Job Details: 12/13/2018
OVEN WHIRLPOOL WOD51EC0AS05 "Arrived on site. Replaced latch and gasket for upper oven. Ran both ovens and clean cycle, all checked OK. Job complete"
Near Austin, TX 78748
Luis
Job Details: 12/13/2018
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Arrived on site for no water. Found fresh food door not closed,tenant has soda case on top of unit causing door not to close,setting set to coldest setting. Water valve energized when dispensing diagnosed frozen water tank tenant will need to defrost unit 24hrs."
Near Killeen, TX 76542
Al
Job Details: 12/13/2018
WASHER WHIRLPOOL WTW8540BW "Arrived to inspect HC on display panel. Attempted to duplicate the issue, but could not get an HC. Checked service Matters and no HC exists. Service tested the unit and unit tested as designed. All water lines were dry at the time of service."
Near Round Rock, TX 78681
Tyler B.
Job Details: 12/11/2018
DISHWASHER KITCHENAID KDTM354ESS3 Arrive d on site for broken despencer. R&R despencer and tested good. No leaks on site
Near Austin, TX 78753
Scott
Job Details: 12/11/2018
DISHWASHER WHIRLPOOL DU810SWPU3 Arrived on site for dishwasher not draining . Found both sides of sink clogged up . Customer will need to fix sink issues . Informed Lisa she will need to get a plumber to fix draining issues with sink . No water leaks detected@ time of service . Job complete .
Near Austin, TX 78757
Scott
Job Details: 12/11/2018
DISHWASHER WHIRLPOOL KUDC10FXSS5 "Arrived on site for DW just going into drain . Ran diagnostics got 6-6,10-1,6-1,8-2. Checke all sub component all checked normal . Found tric fuse on control board bad . . Ran diagnostics cycle no error codes and all functions are working normal . No water leaks detected .
Near Austin, TX 78757
Scott
Job Details: 12/11/2018
DISHWASHER WHIRLPOOL WDF330PAHS2 "Arrived on site for unit not drying properly . Ran diagnostics cycle . No error codes , unit is heating up. Resident is not using rinse aid . No water leaks detected at time of service . Job complete ."
Near Austin, TX 78748
Kevin
Job Details: 12/11/2018
WASHER MAYTAG MVWB955FW1 "Arrived on site and found customer is still experiencing water leaking from the front left corner. Techline Has been called twice before for this issue, we have previously replaced all fill cups/fill nozzles, valves and tub ring. This represents all of the water flow parts on the washer. Called tech line again and reported the issue but they do not have any further recommendations for replacement of parts that will correct the customers experience. Spoke with CS Who will discuss the situation with trade partner SR7723631643"
Near Austin, TX 78737
Kevin
Job Details: 12/11/2018
WASHER MAYTAG MVWX655DW "Arrived on site and found error codes for Motor unable to reach target rpm, basket speed fault. I found clothing item caught and after clearing washer will spin properly. Ran a calibration cycle and all functions are operating properly. No water leaks from connections at time of service, job complete."
Near Blanco, TX 78606
Brandon
Job Details: 12/11/2018
DISHWASHER WHIRLPOOL DU1145XTPB9 "Arrived on site for customer complaint of dishwasher not coming on after power outage, found power switch to dishwasher was off, I turned the switch on, unit tested good."
Near Blanco, TX 78606
Brandon
Job Details: 12/11/2018
ICE MACHINE WHIRLPOOL KUID508ESS1 "Arrived on site for customer complaint of no ice production, found faulty condenser fan motor, I replaced motor, unit tested good."
Near Austin, TX 78748
Leonardo
Job Details: 12/11/2018
DISHWASHER MAYTAG MDBH949AWW1 Arrived on site to test unit for door not closing. Test unit and found door hitting cabinet on right side. Removed anchors moved unit to left and door closing correctly. Secured unit back and unit test good no leaks present at this time. Job complete
Near New Braunfels, TX 78132
Diego G.
Job Details: 12/11/2018
OVEN WHIRLPOOL WOD93EC0AS05 "Arrived on site. Check for oven issues. Found ovens running hotter than usual. Verify bad sensors. Replaced upper and lower sensors and cycle, all functions tested OK. Job complete"
Near New Braunfels, TX 78132
Diego G.
Job Details: 12/11/2018
OVEN WHIRLPOOL WOD93EC0AS05 "Arrived on site. Check for oven issues. Found ovens running hotter than usual. Verify bad sensors. Replaced upper and lower sensors and cycle, all functions tested OK. Job complete"
Near New Braunfels, TX 78132
Diego G.
Job Details: 12/11/2018
OVEN WHIRLPOOL WOD93EC0AS05 "Arrived on site. Check for oven issues. Found ovens running hotter than usual. Verify bad sensors. Replaced upper and lower sensors and cycle, all functions tested OK. Job complete"
Near West Lake Hills, TX 78746
Luis
Job Details: 12/11/2018
REFRIGERATOR KITCHENAID KFIS27CXMS3 "Arrived on site for dispenser ui issues. Found touch pad on ui unresponsive. Diagnosed unit will need ui control. Installed new ui control,powered unit on tested touchpad unit working as designed."
Near Austin, TX 78746
Luis
Job Details: 12/11/2018
REFRIGERATOR WHIRLPOOL WRS331SDHM00 "Arrived on site for noise issue. Compressor and fans running noise from compressor and fans are normal operating sound no functional issues with compressor or fans. Adjusted compressor support brackets to prevent vibrating noise,adjusted wheel hinges."
Near Austin, TX 78702
Luis
Job Details: 12/11/2018
REFRIGERATOR WHIRLPOOL WRT318FZDM00 "Arrived on site for refrigerant leak. Cut cap tube no refrigerant in system,replaced compressor,evaporator and installed a uv drier. Vacuumed system down unit kept vacuum recharged system to manufacture spec. Let pressures equalized unit kept pressures,powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly. Parts covered by AUTHO customer responsible for labor."
Near Austin, TX 78757
Scott
Job Details: 12/11/2018
RANGE WHIRLPOOL WFE515S0ES1 "Arrived on site for loud noise from oven while heating . Ran diagnostics all functions are normal , no error codes . Pre heated oven to 350 and let it run awhile , then bumped it to 400. Only noise evident is normal metal expansion from liner heating up. Job complete ."
Near Austin, TX 78744
Luis
Job Details: 12/11/2018
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Arrived on site for cooling issue. Found fresh food evaporator incased in ice. Diagnosed fresh food evaporator not defrosting. Removed cover defrosted evaporator installed harness assembly that includes fan and thermistors. Secured thermistor to suction in correct location with a zip tie,secured cover with 2 screws behind air tower and 2 in front. Replaced faulty ice door unit working as designed."
Near Austin, TX 78744
Luis
Job Details: 12/11/2018
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived on site for damaged handles found fresh food and freezer damaged. Removed both handles installed new handles unit working as designed.
Near Round Rock, TX 78664
Wesley
Job Details: 12/11/2018
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site and found unit with broken latch. Replaced latch. Now unit is operating as designed.
Near Round Rock, TX 78664
Wesley
Job Details: 12/11/2018
DISHWASHER WHIRLPOOL WDT710PAYM4 Arrived onsite and installed pads.
Near Sun City, TX 78628
Steve C.
Job Details: 12/11/2018
REFRIGERATOR KITCHENAID KRFC300ESS01 Arrived on site for the unit is leaking water. Tested the unit and found the water is leaking from the filter head. Found the valve in the filter head is defective. Replace the filter head and tested the unit. Unit works properly and all water connections were dry at the time of service.
Near Florence, TX 76527
Arthur B.
Job Details: 12/11/2018
DRYER GE GTD33GASK0WW Arrived onsite for customer complaint of dryer drum not turning. Removed top and found belt came off pulley. Secured belt back on pulley. Reassembled and tested. Unit now tumbles and heats as intended. Dryer vent and lint trap was clean of lint at time of service.
Near Bertram, TX 78605
James
Job Details: 12/11/2018
REFRIGERATOR WHIRLPOOL WRX735SDHV00 Arrived on site and tested operation. Found ice maker has failed and will not jump start. Installed new ice maker and found ice maker fill valve has failed too. Installed new valve and tested operation. Unit working properly. Job complete
Near New Braunfels, TX 78130
Robert
Job Details: 12/11/2018
WASHER WHIRLPOOL WETLV27FW0 Arrived on job to replace motor and agitator. After replacement test operation.
Near New Braunfels, TX 78130
Robert
Job Details: 12/11/2018
MICROWAVE WHIRLPOOL WMH32519FS1 Arrived on job for complaints of breaker shutting off. Check and test door switches operation normal. Test 120 supply it’s good.
Near New Braunfels, TX 78130
Diego G.
Job Details: 12/11/2018
ICE MACHINE KITCHENAID KUIS18PNZW2 arrived on site. Check for pump issues. Found circulating pump locked up. Replaced circulating pump and still same issue. Called tech-support and verified no volts going to pump. They are recommending replacing pump harness to repair unit. Office to rescheduleFile#7723633294; ordrng 1 CNOTES (CNOTES ) and 1 W10460856 (harness) and 1 W10764770 (HARNESS )
Near New Braunfels, TX 78130
Diego G.
Job Details: 12/11/2018
ICE MACHINE KITCHENAID KUIS18PNZW2 arrived on site. Check for pump issues. Found circulating pump locked up. Replaced circulating pump and still same issue. Called tech-support and verified no volts going to pump. They are recommending replacing pump harness to repair unit. Office to rescheduleFile#7723633294; ordrng 1 CNOTES (CNOTES ) and 1 W10460856 (harness) and 1 W10764770 (HARNESS )
Near New Braunfels, TX 78130
Diego G.
Job Details: 12/11/2018
ICE MACHINE KITCHENAID KUIS18PNZW2 arrived on site. Check for pump issues. Found circulating pump locked up. Replaced circulating pump and still same issue. Called tech-support and verified no volts going to pump. They are recommending replacing pump harness to repair unit. Office to rescheduleFile#7723633294; ordrng 1 CNOTES (CNOTES ) and 1 W10460856 (harness) and 1 W10764770 (HARNESS )
Near New Braunfels, TX 78130
Robert
Job Details: 12/11/2018
WASHER WHIRLPOOL CAE2745FQ0 Arrived on job to replace wire harness. After replacement test washer operation normal.
Near New Braunfels, TX 78130
Robert
Job Details: 12/11/2018
DRYER MAYTAG MEDB765FW0 Arrived on job to replace striker and door. Replaced striker and inner door. Operation normal.
Near Austin, TX 78748
Luis
Job Details: 12/11/2018
REFRIGERATOR WHIRLPOOL WRS331FDDM01 Arrived on site for no leds in fresh food or freezer diagnosed failed main led control and freezer led. Installed new led controls powered unit on unit working as designed.
Near Round Rock, TX 78665
Jonathan
Job Details: 12/11/2018
OVEN WHIRLPOOL WFG530S0ES0 "Arrived on site to install previous diagnosed parts. Removed failed door gasket and installed new. Gained access to control and removed failed control and installed new. Tested voltage at socket and found failed bulb, not covered under warranty. Measured temperature on bake cycle and monitor temperature on control. Found correct. Tested cooktop burners. Called tech support and spoke with Dustin on door getting hot (SR#7723625059). He stated that door can almost get as hot as oven and stated to advise customer of door and oven vent. Advised customer on door and vent. Spoke with customer on replace light bulb. All tested good."
Near Round Rock, TX 78681
Jonathan
Job Details: 12/11/2018
DRYER WHIRLPOOL WED75HEFW1 "Arrived on site for dryer making rumbling noise. Performed diagnostics and tested in normal run mode. Sound if noise was coming from back guide wheels. Replaced guide wheels, pulley and belt. Assembled unit and tested, found same results. Disassembled unit, replaced motor and blower wheel. Assembled unit and tested. Unit tested good. Moved washer about 10 inches away from wall to unplug unit. Noticed drain line was not tied in, added zip tie to drain line. All tested good."
Near Kyle, TX 78640
Leonardo
Job Details: 12/11/2018
DISHWASHER GE GSD6600G02WW "Arrived on site to test unit for leaking. Test unit and found unit not draining. Test unit and found bad drain motor, drained motor burned out due to drain motor being clogged. Will need to order new drain motor WD26X10016 this will continue happening due to food getting clogged in drain motor. Will need autho ; ordrng 1 WD26X10016 (DRAIN PUMP )"
Near Georgetown, TX 78633
Arthur B.
Job Details: 12/11/2018
WASHER LG WM4270HWA "Arrived onsite for customer complaint of fabric softener not dispensing on front load washer. Removed top and tested unit. Upon testing, found 3 way cold valve not opening. Advised customer that valve needs replaced. Quote customer 5220FR2075L (3 Way Valve) . Removed and replaced valve. Reassembled and manual tested. Found all valves open as intended. No other issues found. All water connections were dry at time of service."
Near Canyon Lake, TX 78132
Diego G.
Job Details: 12/11/2018
REFRIGERATOR JENN-AIR JFC2290REM00 "Arrived on site. Check for noise issues. Found evaporator fan motor making noise. Adjusted evaporator fan motor and cycle, all functions tested OK. No leaks present. Job complete"
Near Canyon Lake, TX 78132
Diego G.
Job Details: 12/11/2018
REFRIGERATOR JENN-AIR JFC2290REM00 "Arrived on site. Check for noise issues. Found evaporator fan motor making noise. Adjusted evaporator fan motor and cycle, all functions tested OK. No leaks present. Job complete"
Near Canyon Lake, TX 78132
Diego G.
Job Details: 12/11/2018
REFRIGERATOR JENN-AIR JFC2290REM00 "Arrived on site. Check for noise issues. Found evaporator fan motor making noise. Adjusted evaporator fan motor and cycle, all functions tested OK. No leaks present. Job complete"
Near Georgetown, TX 78633
Arthur B.
Job Details: 12/11/2018
DISHWASHER KITCHENAID KUDE70FXSS5 "Arrived onsite for customer complaint of lower dishwasher rack wheels broke off. Confirmed issues. Removed old wheels and installed new assemblies. Reassembled. Lower rack now slide in and out easily. No other issues found. All water connections were dry at time of service."
Near Austin, TX 78717
Jerry C.
Job Details: 12/11/2018
REFRIGERATOR KITCHENAID KRMF706ESS01 "KRMF706ESS01 Arrived to instal parts. I removed the sealed system components and then the damaged condenser. I installed the condenser dye drier and service port and then reinstalled the compressor. I vacuumed the system and after it held vacuum, charged it with the mfg prescribed amount of refrigerant. I replaced the right roller, but found the left was the correct part number, but had a right side in it. Operational test good, no leaks observed during service."
Near Blanco, TX 78606
Brandon
Job Details: 12/11/2018
REFRIGERATOR KITCHENAID KRMF606ESS01 "Arrived on site for customer complaint of unit not producing ice, I found debris in water line coming from he house causing intermittent issues with unit not making ice and unit not dispensing water. I cleared the water line and showed customer my findings."
Near Cedar Park, TX 78613
Lou
Job Details: 12/11/2018
WASHER WHIRLPOOL WTW5800BW0 "arrived on site to inspect washer not rinsing on any cycle. Upon further inspection, I placed the unit in diagnostics and tested and it showed error code F0E2–over suds condition. I cleared the code and continued with testing. The unit operated as designed with no error codes at the end of diagnostics. I placed the unit in manual test mode and ran it on low and high spin and the unit spun as designed. Once the tub stopped, I tested the tub by turning it by hand and it freely spun. The customer advised test she washes with hot water. I advised the customer that using too much detergent with hot water will cause the unit to not spin all of the detergent/water out of the clothing and that they needed to cut back on detergent use. I made recommendations to other use and care tips as well. No water leaks observed during service, job completed."
Near Round Rock, TX 78664
Wesley
Job Details: 12/11/2018
WASHER MAYTAG MVWB855DC3 Arrived on site and found water temp faults. And long fill. Found hot water valve not opening during activation. Ordering valve to repair. ; ordrng 1 W10758828 (valve)
Near Cedar Park, TX 78613
Lou
Job Details: 12/11/2018
WASHER MAYTAG MVWC360AW0 "arrived on site to inspect washer spin cycle not working. Upon further inspection, the customer advised that they believe that the unit is not spinning like it should as she as to run the unit on an extra spin and drain to get the clothes to where they aren’t as wet. I placed the unit in diagnostics and tested and error code F8E5-hot and cold reversed appeared. I cleared the code and continued with testing. The unit operated as designed with no error codes at the end of testing. I placed the unit in manual test mode and tested the cold water valve and hot water was dispensed and when I tested the hot water valve, cold water dispensed. I advised the customer of my findings. I removed the hose connections from the valve and found that the spigots were crossed at the wall. I switched the connections so that the hot was connected to the hot and cold to cold. I tested the unit again and it was operating as designed. I have found nothing mechanically wrong with thi
Near Round Rock, TX 78665
Jonathan
Job Details: 12/11/2018
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for dishwasher top rack falling off of track. Inspected unit and found stopper had came off. Replaced stopper and tested rack. Performed diagnostics mode, no error codes. Spoke with customer on user care guide. All tested good, no water leaks present."
Near Georgetown, TX 78633
Arthur B.
Job Details: 12/11/2018
COOKTOP KITCHENAID KGCK306VSS01 Arrived onsite for customer complaint of gas cooktop has orange flames when in use. Asked customer if using a humidifier and customer said yes. Advised that orange flames are just the gas collecting the inpurities in the air and is considered normal. Cooktop works as intended. No gas leaks detected at time of service.
Near Round Rock, TX 78665
Jonathan
Job Details: 12/11/2018
REFRIGERATOR WHIRLPOOL WRF555SDFZ07 "Arrived on site for refrigerator RC freezing food items. Customer stated that items in deli drawers are freezing Found vent being blocked forcing air to bottom. Inspected unit and checked temperature settings. Performed diagnostics mode and tested all operations, no faults found. Removed deli drawer and inspect air tunnels and found left one was being block, looked like whirlpool blue shipping tape. Removed tape and tested. All tested good, no water leaks present."
Near Wimberley, TX 78676
Robert
Job Details: 12/11/2018
DRYER GE GTD65EBSJ3WS Arrived on job for complaints of noise. Sound only after heater has been running awhile. Need rear heater assembly and bearing.; ordrng 1 WE11X21156 (HEATER ) and 1 WE3M33 (shaft & bracket ass')
Near Georgetown, TX 78633
Arthur B.
Job Details: 12/11/2018
OVEN KITCHENAID KODT100ESS00 Arrived onsite to remove and replace light assembly on upper wall oven. Removed faulty assembly and installed new replacement. Reassembled. Tested unit. Light now comes on as intended. No other issues found.
Near Round Rock, TX 78665
Jonathan
Job Details: 12/11/2018
OVEN AMANA AWO6313SFW01 Arrived on site for oven gasket frame coming off. Inspected gasket and found metal clips had came off. Removed gasket and installed new. Tested door opening and closing. Tested heating operations. Spoke with customer on user care guide. All tested good.
Near Round Rock, TX 78665
Jonathan
Job Details: 12/11/2018
MICROWAVE AMANA AMV2307PFS0 Arrived on site to install previous diagnosed parts. Gained access harness and socket. Tested voltage at socket and found within range. Removed socket and found bulb had broken off in socket. Removed bulb and installed new. Wired harness in and tested unit. All tested good.