Near Austin, TX 78744
Luis
Job Details: 11/10/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM03 "Arrived on site for loud noise. Diagnosed noise from compressor compartment,removed cover diagnosed blade hitting condenser fan housing,adjusted housing assembly powered unit on noise no longer present"
Near Cedar Park, TX 78613
Paul
Job Details: 11/10/2020
DRYER WHIRLPOOL WED4815EW1 Arrived onsite for a dryer not heating. Ms stated the dryer is heating but it doesn’t get the clothes dry without running multiple cycles. I tested the dryer with it set to high and found the temps cycling between 120-165 degrees with the flex hose removed. With the flex hose connected the temp reached 173 degrees but the temp was dropping very slowly indicating a restriction. I found the roof vent screen clogged with lint and debris causing the issue. I explained this to the customer and referred a vent cleaning company. Call complete.
Near Pflugerville, TX 78660
Andy
Job Details: 11/10/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site for oven UI issues. Tested and inspected unit and found failed UI. Ordering needed part. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11297709 (console)
Near Cedar Park, TX 78613
Kayman
Job Details: 11/10/2020
FREEZER WHIRLPOOL WRF767SDHZ00 Arrived onsite for refrigerator with light modules out. Upon inspection and a brief conversation with the customer I found the freezer light went out first followed by the RC upper lights. There is a SP# for this so I called techline to report. Techline could not find the AUTHO # in entitlement for the repair so they transferred me over to trade care team. The trade care confirmed the coverage of the repair so I replaced the freezer module. The unit is working as designed at this time. Job complete SR#7729238486.
Near Georgetown, TX 78628
Jonathan S
Job Details: 11/10/2020
ICE MACHINE KITCHENAID KUIX505ESS1 (JO) Arrived on site for ice maker not making ice. Inspected unit and found no filter in unit. Put unit into diagnostics mode and found that the valve was letting in water slowly. Water trickling out to slow to produce ice. Installed new valve and unit began working as designed. Call complete.
Near Austin, TX 78734
Robert
Job Details: 11/10/2020
RANGE JENN-AIR JDRP436HM00 Arrived on site to inspect range for not heating up to set temperature. Inspected unit and found sensor worn out and not engaging during use. Replaced the sensor and unit is now heating properly. Unit is operating as designed. Job completed.
Near Mustang Ridge, TX 78610
Jacob
Job Details: 11/10/2020
REFRIGERATOR WHIRLPOOL WRF550CDHZ02 Arrived onsite for ice maker not making ice. Found that the motor was not working. Ordered part. Rescheduled with customer. ; ordrng 1 WPW10300024 (icemaker)
Near Andice, TX 78628
James
Job Details: 11/10/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived on site and found water leaking between console and outer door panel. Called tech line and spoke to Austin #7728235098. Verified ambient room temperature and when leak is occurring. Water is pooling in vent and leaking out when door opened. No recommended repair at this time and complaint has been sent to product lead for review.
Near Manor, TX 78653
Matthew
Job Details: 11/10/2020
DRYER WHIRLPOOL WED4850HW0 Arrived onsite for dryer seal coming off. Upon inspection found seal ripped completely from drum. Will need replacement. Ordering rear drum seal. Office to reschedule ; ordrng 1 W10612022 (rear drum seal)
Near Austin, TX 78705
Scott
Job Details: 11/10/2020
RANGE WHIRLPOOL WFG500M4HS0 Arrived on site for range popping breaker . Found switch harnes pinched and grounded out . Ordering harness . Call to set return . No gas leaks detected at time of service.; ordrng 1 W11225288 (harns-wire)
Near Austin, TX 78734
Brandon
Job Details: 11/10/2020
DISHWASHER JENN-AIR JDB9200CWX3 "Arrived on site for customer complaint of upper rack falling off, found broken left side track, I replaced track, unit tested good."
Near Austin, TX 78723
Matthew
Job Details: 11/10/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite to replace previously diagnosed parts. Replaced console. Tested unit and unit is functioning properly. Job complete
Near Austin, TX 78744
Jacob
Job Details: 11/10/2020
OVEN WHIRLPOOL WGG745S0FS02 Arrived onsite for unit leaking. Tested unit. Unit is working as designed. Upon further investigation. Found that it was the plumber side of the hose coming from the wall to the unit that was leaking at the valve. Let customer know know of issue. Plumber was onsite to correct issue. No leaks at this time with the unit. Job complete
Near Cedar Park, TX 78613
Paul
Job Details: 11/10/2020
WASHER WHIRLPOOL WTW5840BW0 "Arrived onsite for a washer not spinning the clothes out. I found F7E5, F7E6, & F0E5 stored error codes. I ran the manual agitate and spin test finding both only starting but stopping immediately. I could hear the actuator trying to find its position but it couldn’t. I tested the shifter switch in spin and agitate and the voltage stayed at 5VDC in both settings. I tested continuity on the harness between the control and shifter finding shifter connector Pin-3 to Main Control J16-1 open.
Near Buda, TX 78610
Kevin
Job Details: 11/10/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site and inspected refrigerator and found ice production is good, found ice will not dispense. Accessed dispenser motor and found it is only getting 40 V. There is a brown liquid in the ice box, took pictures, a new motor will be needed and will also bring back control boards to ensure repair on the next visit.; ordrng 1 W10822606 (motor) and 1 W11330971 (UI) and 1 WPW10624574 (cntrl-elec) and 1 WPW10675033 (cntrl-elec)"
Near Austin, TX 78749
Luis
Job Details: 11/10/2020
REFRIGERATOR WHIRLPOOL WRS335SDHM00 "Arrived on site for cooling and no ice. Found evaporator incased in ice,ran diagnostics all test passed heater powered on diagnosed unit not running through a self defrost ordering main control,ui and defrost thermistor ; ordrng 1 W11214887 (UI) and 1 W11449482 (CONTROL ) and 1 WPW10384183 (THERMISTOR )"
Near Andice, TX 78628
Lou
Job Details: 11/10/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 "Arrived on site to inspect dishwasher not dissolving the detergent. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and no water came into the unit. I checked the water valve under the sink and found it closed. Turned the water on and retested the unit and it operated as designed. Customer had recently had a filter system installed and the plumber failed to turn the water back on. No water leaks observed during service, job completed."
Near Hutto, TX 78634
Jimmy J.
Job Details: 11/10/2020
WASHER MAYTAG MVWB765FC1 Arrived on site for Not Operating or Won't Start - Has Power - Top Load WasherAttempted to place in diagnostics but would not allow it. Removed UI and installed new UI and still would not go into diagnostics. Removed UI and installed original UI and replaced the board. New board also wouldn’t allow diagnostics. Installed new UI with new board and still wouldn’t allow diagnostics. Removed new UI and kept new board installed. Washer allowed any cycle wash to begin. Customer was fine with washer working as designed and okay with it not allowing diagnostics. Customer secured lid lock latch in the recent past with a flat head screw because lid lock came loose.
Near Austin, TX 78757
Wesley
Job Details: 11/10/2020
DISHWASHER WHIRLPOOL KDTE234GPS1 Arrived onsite and replaced door latch to repair unit not staying latched during cycle. All checks good. Advised customer on repair.
Near Round Rock, TX 78664
Jimmy J.
Job Details: 11/10/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site for Single Wall Oven Whole unit will not preheat when bake is started unless cook time is input.Tested oven for some diagnosis customer gave and oven would not preheat until timer was set. Removed old control board and installed new control board. Tested preheat and the oven began preheating immediately after pressing start and didn’t require the timer be set. Job completed
Near Canyon Lake, TX 78133
Richard
Job Details: 11/10/2020
WASHER GE GTW685BPL0DG Arrived onsite for the washer shaking during a spin cycle. During testing found no issues at this time. Ran a quick wash and the washer spun the clothes just fine. But did find that the tub ring was broken and the damper shocks were a little worn. Will need to replace tub ring and damper shocks on next visit. Ordering parts and office to schedule ; ordrng 1 WH44X24150 (tub cover)
Near Pflugerville, TX 78660
Andy
Job Details: 11/10/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived on site to install previously diagnosed switch and crisper drawer. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Georgetown, TX 78633
Jonathan S
Job Details: 11/10/2020
MICROWAVE WHIRLPOOL WOC54EC0HS01 Arrived on site for wall oven combo with unresponsive UI and light in oven not switching on/off. Put unit in diagnostic mode and found no stored error codes. Found the light button on UI was showing light on/off but not actually functioning. Was able to get into tools and settings to turn light on/off from there. Ordering control panel. Office to reschedule. ; ordrng 1 W11297728 (CONTROL PANEL)
Near Georgetown, TX 78628
Jonathan S
Job Details: 11/10/2020
REFRIGERATOR KENMORE 106.577127 "Arrived on site to install previously diagnosed parts. Gained access to diffuser and uninstalled old one. Installed and tested new diffuser, functioning as designed. Found no water leaks during service. Call complete."
Near Georgetown, TX 78626
Tommy
Job Details: 11/10/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite for ice maker not making full things of ice. Found upon arrival unit was overflowing and was not used often. Ice maker is running as designed. Let customer know it was only overflow causing the issues.
Near Horseshoe Bay, TX 78657
James
Job Details: 11/10/2020
RANGE JENN-AIR JDS9860AAP "Arrived on site and installed new harness. Tested operation and found blower still not working. Blower not getting voltage from relay board. Will need downdraft relay board and motor to repair due to short in harness has damaged components. Office to,schedule return services ; ordrng 1 71002035 (RELAY BOARD) and 1 AUTHO (AUTHO) and 1 WPW10201322 (motor-blwr)"
Near Horseshoe Bay, TX 78657
James
Job Details: 11/10/2020
REFRIGERATOR JENN-AIR JCD2389DTB Arrived on site and inspected unit for leaks. Customer stated the unit leaked even with the water off. Found drain pan cracked on front left corner due to the plastic pan has become brittle. Part shows to be unavailable. Office to schedule return services if part is located. Repair would require 2 techs ; ordrng 1 2MAN (2 MAN) and 1 61004095 (drain pan)
Near Georgetown, TX 78633
Tyler
Job Details: 11/10/2020
WASHER SAMSUNG WA56H9000AP/A2 Arrived on site for a washer that would not stop feeling. Upon arrival I ran multiple tests on the unit but cannot verify that the washer was not turning off properly. After further speaking with the customer and try to pinpoint the issue I found that they were having a plumbing issue prior to the washer goofing up with the sink that is located in the same room as the washer in the mudroom. Around the same time as when they notice of the washer started having issues constantly feeling. What I found that there is a pressure related issue to the hot side water valve and this point the customer wishes to get that issue resolved before continuing with any repairs to the washer.
Near Dripping Springs, TX 78620
Robert
Job Details: 11/10/2020
ICE MACHINE KITCHENAID KUIC15PHZS0 "Arrived onsite to test unit for unit not making ice, test unit found wire harness corrosion. Also found water valve worn out and not allowing proper water flow. Replaced both wire harness and valve. Unit now operating as designed. Job completed."
Near Austin, TX 78717
Wesley
Job Details: 11/10/2020
COOKTOP WHIRLPOOL WFE505W0JZ0 Arrived onsite to install the main harness. Found unit power cord compromised at block. Will need power cord to repair. ; ordrng 1 4PRONGPOWERCORD
Near Temple, TX 76502
Al
Job Details: 11/10/2020
DRYER MAYTAG MEDC300XW0 "Arrived on site and to install previously ordered parts.Removed and replaced the timer, repair kit, motor and blower wheel.Reassembled and unit tested as designed.Job complete.Customer satisfied"
Near Temple, TX 76502
Cliff
Job Details: 11/10/2020
WASHER WHIRLPOOL WTW8500DC0 Arrived on site to diagnose a washing machine that will not lock. Found failed lock latch assembly. Replaced latch and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Robinson, TX 76706
Jonathan M
Job Details: 11/10/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site for refrigerator that’s not making ice intermittently. Inspected unit and work area. Customer advised that their unit makes one batch of ice every now and again but mainly is not making ice. Ran test number 56 and found the icemaker motor had lost position. Ran unit through the hardest test and found the unit turning the motor but not completing the cycle. Ran the unit through several tests on the door switches and the misters and found all within range. Ordering icemaker and Office will need to contact Customer about reschedule date due to out of stock parts.; ordrng 1 W11294907 (icemaker)
Near Temple, TX 76502
Cliff
Job Details: 11/10/2020
COOKTOP WHIRLPOOL KFGU766VSS02 Arrived on site to replace previously ordered parts for cooktop. Inspected unit and found electrode loose in burner assembly causing it to sit too far away from burner head. Orifice holder for center burner will need to be replaced to complete repairs as it includes new igniter assembly. Office will need to set return appointment due to part availability.; ordrng 1 W10617290 (holder-orf)
Near Belton, TX 76513
Al
Job Details: 11/10/2020
REFRIGERATOR KITCHENAID KFIS29BBMS02 "Arrived on site and inspected freezer section with massive frost.Found the previous technician did not align the door on the right side , which was causing the massive buildup.I disassembled the freezer section and allowed the customer to clean all the frosting off.Reassembled the door the CORRECT way, now unit seals properly.Customer satisfied.No leaks detected at time of service.Job complete"
Near Waco, TX 76705
Jonathan M
Job Details: 11/10/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ04 "Arrived on site for a refrigerator that’s not cooling in either refrigerator or freezer sections. Inspected unit and work area. Does the temperature is in both compartments and found both sitting around 76 and 74°F. Tested compressor and found compressor hot to touch and running. Took amp draw on the compressor and found the amp draw sitting at .712 A. Unit will need sealed system repair for for repair. Ordering compressor, dye dryer, and coupler in office will need to reschedule return date due to long distance parts. Please schedule for two hours. ; ordrng 1 W10507884 (compressor) and 1 W10913906 (coupler) and 1 W11179385 (drier-tube)"
Near Temple, TX 76502
Al
Job Details: 11/10/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM14 "Arrived on site to install previously ordered parts.Removed and replaced both the ice maker and ice box fan.Reassembled and unit tested as designed
Near Waco, TX 76712
Jonathan M
Job Details: 11/10/2020
DISHWASHER GE GSD4000R15BB Arrived on site for a dishwasher that’s leaving white residue on their dishes. Inspected unit and work area. Found calcium and soap deposits inside the inner tub causing this issue. Advise customer he can run several cleaners through the tub to removed deposits. The unit is working like it should and does not have any functional failures with the unit. Unit is working as designed. Call complete.
Near Salado, TX 76571
Cliff
Job Details: 11/10/2020
ICE MACHINE WHIRLPOOL GI15NDXXS0 Arrived on site to replace cutter grid for ice machine. Replaced grid and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Belton, TX 76513
Al
Job Details: 11/10/2020
WASHER MAYTAG MVWB835DW4 "Arrived on site and inspected washer not draining or spinning.REN diagnostics and found several error codes.Disassembled and found coins underneath the wash plate, not allowing the washplate to rotate properly.Removed the obstructions and unit tested as designed.Job complete"
Near Lakeway, TX 78734
Brandon
Job Details: 11/10/2020
DISHWASHER FRIGIDAIRE FGID2466QD2A "Arrived on site for customer complaint of unit not starting a cycle, found uo error code, found vent fan motor not closing and therefore not starting a cycle, ordering vent fan and bringing back control. Was unable to test motor, bringing back motor as well, drain tested good. ; ordrng 1 5304523304 (VENT MOTOR)"
Near Salado, TX 76571
Cliff
Job Details: 11/10/2020
WASHER WHIRLPOOL WTW6700TU1 Arrived on site to diagnose a washer that is making unusual sound during spin. Tested unit and found failed bearing assemblies. Replaced drive shaft and bearings in washer and tested unit. Found all is functioning properly at this time. No leaks were found after services was performed.
Near Woodway, TX 76712
Jonathan M
Job Details: 11/10/2020
DRYER MAYTAG MEDC465HW0 "Arrived on site for a dryer that was not heating. Inspected unit and work area. Tested voltage going to the unit and found proper voltage. Tested thermal cut off, thermal fuse, heater, and high limit thermostat. Found thermal cut off open. Replaced thermal cut off and tested unit. Unit began to eat and is working as designed. Advised customer to have vents cleaned due to ongoing issues with blowing thermal cut off’s. Unit is working as designed. Call complete."
Near Austin, TX 78738
Robert
Job Details: 11/10/2020
DISHWASHER KITCHENAID KDTM354DSS5 Arrived on site for dishwasher with no power. Inspected unit and found control not sending proper voltage. Replaced control and still no operation. Found touchpad will need to be replaced. Will order touchpad and office to reschedule return visit (by EB)
Near Georgetown, TX 78633
Jonathan S
Job Details: 11/10/2020
RANGE WHIRLPOOL WFG540H0ES1 Arrived on site for oven not igniting when it hasn’t been used within a couple of days. Performed diagnostics and found no error codes. Ohm’d out valves at 216 and were good. Found no mechanical issues. Checked gas valve to range and found it is a gas fire place valve with key. Found most likely high or low gas pressure issue not allowing valve to cut on. Adjusted valve an eighth of a turn down and checked flames on cooktop and oven ignition and both functioned. Spoke to customer about shut off valve and possibility for the need to reach out to a plumber. Call complete.
Near Canyon Lake, TX 78133
Richard
Job Details: 11/10/2020
REFRIGERATOR KITCHENAID KRFF507HBS00 Arrived onsite for the refrigerator ice maker not working. Ran test 56 error code E2 for lost home position was stored. Ran test 57 ice maker harvest and it failed. Ice maker will need to be replaced ordering parts and office to schedule ; saved tckt
Near Pflugerville, TX 78660
Andy
Job Details: 11/10/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site for microwave oven combo UI issues. Tested and inspected unit and found failed UI. Ordering needed part. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11297728 (console)
Near Canyon Lake, TX 78133
Richard
Job Details: 11/10/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 Arrived onsite for the refrigerator ice maker ice bin clumpy up. During inspection found that the ice bin was frozen up. Door was ordered to resolve the issue but will need the UI as well due to the old UI will get damaged while uninstalling it. Ordering Door UI. Will replace door and UI on next visit. Ordering parts and office to schedule ; ordrng 1 W11330486 (UI)
Near Georgetown, TX 78626
Tommy
Job Details: 11/10/2020
RANGE WHIRLPOOL WFG505M0BS3 Arrived onsite for range front burners not igniting properly. Upon arrival found grime on igniter keeping it from making proper contact with burner head. Cleaned and adjusted igniter and burner head. Tested unit found unit operating as designed. Found flames very high. Adjusted flames to proper settings. Job Completed.
Near Bastrop, TX 78602
David S
Job Details: 11/10/2020
REFRIGERATOR KITCHENAID WRV986FDEM00 Arrived on site for lower icemaker not making ice and the ice dispenser not working. I I posted the gasket and found it tearing. I am ordering the right side fridge gasket. I inspected the ice dispenser and I found the motor getting power but not responding. I am ordering the dispenser motor. I inspected the lower icemaker I jumped the ice maker and it cycled but water did not dispense. I gained access to the back of the unit and found the water fill line was clear. I power cycled the unit and jumped the ice maker again. It harvested and filled this time. The off will reschedule when we have an eta on the gasket. No water leaks detected.; ordrng 1 W10822606 (motor) and 1 W10846057 (gasket-fip)
Near Bastrop, TX 78602
David S
Job Details: 11/10/2020
REFRIGERATOR KITCHENAID KRMF606ESS01 Arrived on site for fridge not cooling at all. I inspected the unit and work area. I spoke to the customer about what is going on with the unit. He stated out it started as the ice maker not working and then the lights and water dispenser and then it stopped cooling. I found the unit working and cooling. I did a temp test in the freezer and found it as 0 degrees and the ice maker was producing ice. The customer stated the it started working again a couple of days ago. I gained access to the hv control and found no visible damage. I found all components coming on and working. I spoke to the customer about the unit and based off the symptoms I am recommending the HV control.
Near New Braunfels, TX 78130
Noah D
Job Details: 11/10/2020
DISHWASHER WHIRLPOOL WDF520PADM9 "Arrived on site to inspect dishwasher for not cleaning dishes when instructed, upon inspection found the pump not working, replaced pump and tested for functions, found no leaks or issues. Complete"
Near Austin, TX 78753
Matthew
Job Details: 11/10/2020
DISHWASHER WHIRLPOOL WDF330PAHS5 "Arrived onsite for dishwasher leaking. Upon inspection found faulty inlet valve. Replaced valve, tested unit and and unit is functioning properly. No leaks present at this time. Job complete"
Near New Braunfels, TX 78132
Noah D
Job Details: 11/10/2020
RANGE JENN-AIR JDRP548HL00 "Arrived on site to inspect range for not heating correctly, upon inspection and testing found all functions worked correctly, customer was confused on how the selection knobs worked. Complete"
Near Austin, TX 78757
Wesley
Job Details: 11/10/2020
RANGE WHIRLPOOL WFG525S0HV1 Arrived onsite and found front left burner not igniting quickly. Found some warping in the burner head. Replaced burner head. All checks good.
Near Austin, TX 78701
Wesley
Job Details: 11/09/2020
DISHWASHER WHIRLPOOL WDF518SAHM0 Arrived onsite and set up unit for proper use and made sure all base functions are operating. Made sure switch is not obstructed. Unit is draining fully and has hi loop. Advised customer on repair
Near Austin, TX 78723
Richard
Job Details: 11/09/2020
DRYER MAYTAG DE212 "Arrived onsite for the dryer making a noise. During testing found that the rollers, pulley, belt was causing the issue. Replaced all rollers ,pulley ,belt. Dryer tested good."
Near Austin, TX 78752
Wesley
Job Details: 11/09/2020
WASHER WHIRLPOOL WET4027HW0 "Arrived onsite and found latch is failed. Will need technician capable of replacing such as DZ, otherwise 2 man 2 hour. Office to reschedule. ; saved tckt"
Near Kyle, TX 78640
Andrew
Job Details: 11/09/2020
WASHER MAYTAG MHW5630HC0 "Arrived on site to test unit for leak. Found two holes in bellow. Replaced bellow, tested unit, unit works good. Customer said there is an intermittent leak from dispenser drawer. Per service pointer w11481731 dispenser assembly needs to be replaced with updated version. Air baffle checked good. All water connections checked good. Ordering dispenser assembly. Office to reschedule.; ordrng 1 W11465533 (DISPENSER ASS)"
Near Austin, TX 78730
David Z
Job Details: 11/09/2020
DISHWASHER KITCHENAID KUDI02FRSS3 Arrived on site to install parts to resolve leak and broken dispenser. Replaced dispenser and door seal. Retested and unit is no longer leaking. All is working as designed. Call complete.
Near Austin, TX 78748
Kevin
Job Details: 11/09/2020
REFRIGERATOR WHIRLPOOL WRT138FZDM00 "Arrived on site and inspected refrigerator and found since Service called me this production has been good. Cycled icemaker and found motor is hanging up in the middle of the cycle and this is likely the reason for the experience. Replaced icemaker and cycled it to ensure it is operating properly and it filled normally, job complete. Replaced icemaker and cycled it to ensure it is operating properly and it filled normally, job complete"
Near Austin, TX 78747
Richard
Job Details: 11/09/2020
WASHER LG WM3670HWA Arrived onsite for the washer not draining. During testing found that the drain pump is no good. Installed customer provided drain pump and washer tested good and no leaks. Complete
Near Austin, TX 78738
Brandon
Job Details: 11/09/2020
REFRIGERATOR WHIRLPOOL WRF989SDAM00 "Arrived on site for customer complaint of unit making noise, found ice maker section condensation and leaking into freezer through duct, ordering adaptor seal kit. ; ordrng 1 CNOTE (SPECIAL PROJECT PARTS S81231) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10612142 (adapter)"
Near Cedar Park, TX 78613
David S
Job Details: 11/09/2020
RANGE WHIRLPOOL WFE320M0ES2 Arrived on site to possible install previous diagnosed part. I gained access to the control. I turned the oven on and found the control turning the bake element on and off at a certain temp. I inspected the bake element and found it cracked and shorting out. I replaced the bake element and tested the unit. I found the unit is now heating properly. Job complete.
Near Lockhart, TX 78644
Noah D
Job Details: 11/09/2020
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site to inspect washer for loud noise during operation, upon inspection found the gear case or splitch making extra noise during agitation, ordering gear case and splutch. Office to reschedule ; ordrng 1 AUTHO (AUTHO ) and 1 W10006481 (GEARCASE) and 1 W10721967 (SPLUTCH)"
Near Austin, TX 78731
Kevin
Job Details: 11/09/2020
OVEN WHIRLPOOL RBD245PDB12 On site and inspected oven and found display is no longer working.
Near , TX 78641
David S
Job Details: 11/09/2020
REFRIGERATOR KITCHENAID KBSD602ESS01 Arrived on site for low ice production. I inspected the unit and work area. I found the emitter and receiver light continually blinking even when blocked. I found the unit still under warranty on sb web. I replaced the receiver and emitter board. I tested the unit again and it is working as designed. Job complete.
Near Austin, TX 78717
Kayman
Job Details: 11/09/2020
REFRIGERATOR KITCHENAID KRFC604FSS00 Arrived onsite for refrigerator no cool in both sections. Upon inspection I found all fans running and all lights on but the compressor was not running I went to put the unit into diagnostics and found the bottom digit was half way illuminated and when in diagnostics it’s completely gone. I ran the compressor ramp test and got no response as per CS I tested the Orion board for the unit and the compressor came on but was not cooling. The unit will need a sealed system repair and new side panel UI for repair. Ordering Side panel control (W11099340) compressor (W11025999) dryer (W11109499) coupler (W10913906) ; ordrng 1 OILLESSGAUGES (OIL LESS GAUGES ) and 1 W10913906 (coupler) and 1 W11025999 (compressor) and 1 W11099340 (cntrl-elec) and 1 W11109499 (drier-tube)
Near Austin, TX 78729
David Z
Job Details: 11/09/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived on site to diagnose dishwasher with no power in new apartment. Checked voltage at unit and found no voltage. Found unit plug had become unseated from the outlet. Secured plug and retested. Unit is powered on and working as designed. Call complete.
Near Killeen, TX 76542
Tyler
Job Details: 11/09/2020
DRYER KENMORE 110.878726 Arrived on site for dryer that was making a loud noise upon disassembly of the unit I found at one of the back left roller wheels had come on mounted from the shaft itself and caused the shaft to get damaged therefore causing the other three rollers to strain and not allowing the drum tub to rotate properly we will need to return with a new nothing shaft assembly in order to repair the damaged roller shift office to reschedule due to customer needing to leave for emergency near end of diagnosis. Customer request tgo for return repair ; ordrng 1 WPW10080210 (NUT) and 1 WPW10359271 (SHAFT)
Near Temple, TX 76502
Tyler
Job Details: 11/09/2020
WASHER AMANA NTW4516FW3 Arrived on site for washer not staying balance. Upon arrival I ran a diagnostics spin test and found suspension rods were causing tub to lean back to far and when in spin it would bang against frame. I replaced 4 rods and retested unit and found unit is now functioning as designed. Unit no longer shakes off balance during spin
Near Lakeway, TX 78734
Brandon
Job Details: 11/09/2020
REFRIGERATOR WHIRLPOOL ED2KHAXVT01 "Arrived on site for customer complaint of unit leaking, found filter housing leaking, shut water supply off, ordering housing. ordrng 1 WPW10121138 (housing)"
Near Jonestown, TX 78645
Lou
Job Details: 11/09/2020
REFRIGERATOR FRIGIDAIRE FRT21IL6JM0 "Arrived on site to inspect refrigerator with ice clumping in FC section. Upon further inspection, I found a large block of ice in the back left corner of the FC section. I found the ice fill tube chute block with ice and the ice maker leaking water into the FC section. I removed the ice and adjusted the fill tube as water was spilling over the top of the chute and spilling into the FC section. Tested the ice maker and it is operating/filling as designed. No further water leaks observed.
Near , TX 78640
Richard
Job Details: 11/09/2020
DRYER WHIRLPOOL WGD6120HW0 "Arrived onsite for the dryer not working. As soon as you start the dryer you hear the motor hum and than it goes straight to saying the cycle is paused. Will need to replace control board , UI , maybe the motor. Ordering parts and office to schedule. ; ordrng 1 279787 (motor) and 1 W11164049 (HARNESS ) and 1 W11413571 (CONTROL BOARD ) and 1 W11419058 (PANEL CONTROL )"
Near Austin, TX 78717
David S
Job Details: 11/09/2020
MICROWAVE WHIRLPOOL WMH53521HZ2 Arrived on site for vent hood light not irking. I inspected the unit and work area. I found the bulb and socket failed. I replaced the socket with part number w10210871. I installed the bulb the customer provided. I tested the light and it works in both high and low light mode. Job complete.
Near Austin, TX 78744
Leonardo
Job Details: 11/09/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to test unit for dispenser door not opening. Test unit and found broken dispenser. Will order new dispenser WPW10671905 ; ordrng 1 WPW10671905 (DISPENSER )
Near Austin, TX 78739
Robert
Job Details: 11/09/2020
MICROWAVE KITCHENAID KMBS104ESS02 Arrived on job to replace previously diagnosed parts. After replacement test operation microwave working properly.
Near Georgetown, TX 78628
Lou
Job Details: 11/09/2020
OVEN WHIRLPOOL WOS51EC0AS02 "Arrived on site to inspect oven with door locked. Upon further inspection, customer advised that they did a clean cycle and stopped it early and the door remained locked. I found the door latch arm was broken in the locked position. I removed and replaced the latch assembly and tested. Unit is operating as designed. Job completed."
Near Temple, TX 76502
Tyler
Job Details: 11/09/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Arrived on site for a refrigerator that had a crisper drawer that would not shut all the way. Upon arrival and further inspection of the middle crisper drawer that the customer reported in found at the glide rail for the shelf was warped and better place and need to be replaced and the front trim of the drawer was also worked after installing the new front trim panel as well as into glide rails I was able to reinstall the crisper drawer shelf and verify that everything is now shutting as design and is not causing any further issues. Call complete
Near Briarcliff, TX 78669
Leonardo
Job Details: 11/09/2020
OVEN WHIRLPOOL KODE500ESS05 Arrived on site to test unit for damaged front glass. Found damaged front glass replaced glass test unit and unit test good. New glass doesn’t have the kitchens if logo. Will order logo office to reschedule. ; ordrng 1 W10839793 (LOGO )
Near Austin, TX 78732
David Z
Job Details: 11/09/2020
REFRIGERATOR WHIRLPOOL KFIS20XVMS11 "Arrived on site to diagnose refrigerator that had a reported broken valve on the top of the unit. On arrival found that the icemaker fill tube elbow had ruptured and cause a leak. Found split in the elbow, and icemaker tube was full of ice. Looks like the ice had formed due to an air leak in the seal on the elbow. Replaced fill tube and sealed tube to cabinet with silicon. Retested and unit is now working as designed.
Near Cedar Park, TX 78613
David S
Job Details: 11/09/2020
MICROWAVE KITCHENAID KMBS104ESS03 Arrived on site to install previous diagnose parts. I removed the unit from the cabinet. I gained access to the control and filter. I replaced both with new parts. I reassembled the unit and installed it back in the cabinet. I tested the unit and it is now working as designed. Job complete.
Near Dripping Springs, TX 78620
Andrew
Job Details: 11/09/2020
DRYER WHIRLPOOL WED5620HW1 Arrived on site to test unit for intermittent start button issues. Tested UI and unit tested good. Tried to start it as normal and button was not engaging. Issue happened twice with me. Needing control panel to fix issue. Control panel was a “Run Without” on parts list. Office to reschedule; saved tckt
Near Austin, TX 78747
Robert
Job Details: 11/09/2020
REFRIGERATOR WHIRLPOOL WRF555SDHV03 Arrived on job for complaints of too cold. Found the damper not closing completely. Will need to replace damper. ; ordrng 1 W10316760 (thermistor) and 1 WPW10196393 (damper control assy)
Near New Braunfels, TX 78130
Noah D
Job Details: 11/09/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to inspect fridge for not making ice, replaced valve per Techline and tested for filling functions, all functions returned. Job complete"
Near New Braunfels, TX 78130
Noah D
Job Details: 11/09/2020
MICROWAVE WHIRLPOOL WMH73521CS6 "Arrived on site to inspect microwave for not spinning, upon inspection found the turntable connector burnt, replaced turn table after realignment and tested. All functions returned. Complete"
Near Georgetown, TX 78626
Jimmy J.
Job Details: 11/09/2020
REFRIGERATOR WHIRLPOOL WRT318FZDB02 Arrived on site for Frosting in the Freezer Section - Top Freezer RefrigeratorPlaced in diagnostics and thermistor tested bad in freezer. Used steamer to remove all ice and frost build up. Removed faulty thermistor then installed new thermistor with foil tape and zip tie. Job completed.
Near Lorena, TX 76655
Jonathan M
Job Details: 11/09/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced drip pan from Customer and evaporator fan assembly and tested unit. Unit is working as designed.
Near Austin, TX 78747
Kevin
Job Details: 11/09/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Arrived on site and Customer is experiencing a single loud pop noise at berry intermediate intervals. It may happen only once a day, inspected refrigerator and ran every test in the diagnostic cycle and did not find any excessive noise. Removed rear panel and found compressor surface temperature is 105° spoke with tech line and they documented customers experience but without hearing issue could not make any further recommendation. Replaced start device, start device tripping may be the source of the noise. Requested that customer continue to monitor refrigerator, job complete. 7729228841"
Near Cedar Park, TX 78613
David S
Job Details: 11/09/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived On site for dishwasher not cleaning. I inspected the unit and work area. I found fault codes, F5E1 door switch , f4e3 motor fault, f7e1 no heat. I put the unit through a diagnostics cycle and found the wash motor not working as designed. I found the heating element had been locked. The unit is heating properly. The office will schedule a return when we have an eta on the part. ; ordrng 1 W11087376 (pump&motor)"
Near Austin, TX 78748
Robert
Job Details: 11/09/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived on job for complaints of shaking. Replaced shocked and test with clothes. Unit still shaking. Recommend replacement of tub rotor and stater. Two tech and two hours. ; ordrng 1 W11287253 (TUB) and 1 W11314361 (ROTOT) and 1 W11354541 (STARER)
Near Austin, TX 78704
Richard
Job Details: 11/09/2020
REFRIGERATOR WHIRLPOOL WRT112CZJZ00 Arrived onsite for the refrigerator door has a dent. Replaced refrigerator door. And it tested good. Complete
Near Austin, TX 78732
David Z
Job Details: 11/09/2020
REFRIGERATOR KITCHENAID KFCS22EVMS2 "Arrived on site to diagnose refrigerator that was warming in RC. On arrival found the FC is actually building ice on the evaporator. Customer says she will run a forced defrost on it and it’ll cool for a few days before ice builds again. Another company already replaced the main control. Recommended replacing the evaporator harness with new thermistor. Unit also has an updated drain available. Ordering parts, also bringing switch for water dispenser and valve at customer request. Estimate only includes harness. Office to reschedule when we have shipping date for PSP harness. ; ordrng 1 W10196195 (harns-wire) and 1 W10619951 (drain tube) and 1 WP12544124 (valve) and 1 WP12575502 (switch)"
Near Austin, TX 78732
David Z
Job Details: 11/09/2020
WASHER MAYTAG MHW6000XG2 "Arrived on site to diagnose washer that was not washing and taking forever to unlock. Performed diagnostic and found F6E1 ccu and mcu communication error, F6E2 CCU to UI error, F1E1 CCU error, F5E2 door lock error. Found central control bad and causing several errors and won’t run..; ordrng 1 W10427972 (cntrl-elec)"
Near Austin, TX 78723
Matthew
Job Details: 11/09/2020
REFRIGERATOR WHIRLPOOL WRF989SDAM03 Arrived onsite for refrigerator not making ice or dispensing water. Upon inspection found failed deli user interface board. Failed component is affecting dispensing operation. Will need to replace. Ordering WPW10732686. ; ordrng 1 WPW10732686 (cover)
Near Georgetown, TX 78628
Lou
Job Details: 11/09/2020
RANGE KITCHENAID KSDB900ESS1 "Arrived on site to inspect range oven temps and display not able to change temps reading. Upon further inspection, customer was explaining that when they try to bake something and start the unit on bake at 350 degrees, the display shows 177 degrees. I pressed the tools mode and found the unit showing temp reading in Celsius and not Fahrenheit. I corrected the reading and also found the display missing digits. I tested the unit in Bake at 350 degrees and the unit is heating properly. I am ordering the display control & CNOTE-LSO and scheduled return service No gas leaks detected during service.; ordrng 1 CNOTE (LSO) and 1 W10909684 (display)"
Near Austin, TX 78734
Brandon
Job Details: 11/09/2020
REFRIGERATOR WHIRLPOOL KUDF204EPA00 "Arrived on site for customer complaint of unit leaking, found leak coming from clogged fill tube at ice maker. I removed fill tube and unclogged, unit leaked at valve, I replaced valve, unit tested good.
Near , TX 78737
Robert
Job Details: 11/09/2020
WASHER WHIRLPOOL MHW8630HC1 Arrived on job for complaints of cl code and smell. Cl code for cleaning reminder. Tested washer drain and fill. Both working properly. Customer also said water in master bath has bad smell sometimes. Recommend to have plumber check water supply.
Near Austin, TX 78728
David Z
Job Details: 11/09/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site to install parts to resolve RC evap frozen over. Finished defrosting unit with steamer. Installed clamp to secure evap to compartment. Utilized silicon to secure covers and close air gaps all around the covers. Replaced evap cover and secured with screws. All is now working as designed. Call complete.
Near Austin, TX 78739
Richard
Job Details: 11/09/2020
WASHER WHIRLPOOL WTW5105HW0 Arrived onsite for the washer making a noise during a cycle. Ran diagnostics and found that the belt is screeching tried to lubricant the belt but was unsuccessful. Will need to replace the belt and cam assembly. Ordering parts and office to schedule. ; ordrng 1 W11239857 (belt)