Service History 953

Near Belton, TX 76513
Steve C.
Job Details: 12/13/2018
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrive on site for the unit light inside the refrigerator are very dim. Tested the unit and found the freezer light will not turn on due to the LED is shorted. Unit will need a new freezer LED light and will use the LED control board on next visit. All water connection for dry at time of service.; ordrng 1 W11126053 (module)
Near Belton, TX 76513
Steve C.
Job Details: 12/13/2018
DRYER MAYTAG MED5500FW2 Arrived on site for the unit is leaking water on steam only. Tested the unit in diagnostics and received error code F4e3 air flow restriction. Went outside to the vent and found it is clogged. Advise the customer that the water is collecting at the bottom and not evaporating to steam. Unit works properly and advise customer to clean air vents every six months.
Near New Braunfels, TX 78130
Robert
Job Details: 12/13/2018
WASHER ROPER RTW4516FW2 Arrived on job for complaints of shaking. Ran calibration and test washer still shaking more than normal. Replaced suspension and calibration again. Movement normal.
Near New Braunfels, TX 78130
Robert
Job Details: 12/13/2018
REFRIGERATOR MAYTAG MFI2570FEZ03 Arrived on job for complaints of no ice. Found cube stuck in tray not allowing harvest to complete. Removed ice and ice maker complete harvest. No leaks detected at time of service.
Near New Braunfels, TX 78132
Robert
Job Details: 12/13/2018
REFRIGERATOR KITCHENAID KBSD608ESS Arrived on job for complaints of ice at top of door. No ice anymore and I can’t find any thing out of place. Collected diagnostics fee. No repair done.
Near New Braunfels, TX 78130
Robert
Job Details: 12/13/2018
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on job for complaints of leaks from front left side. Found bezel not sealed properly. Re attached bezel probably and retest with door separated.
Near New Braunfels, TX 78130
Robert
Job Details: 12/13/2018
WASHER WHIRLPOOL WETLV27HW0 "Arrived on job for complaints of washer not advancing past wash. Ran diagnostics and got code F8E1 fill error, ran diagnostic cycle and fill valve working on all settings. Checked the tube from Control to tub and couple in dryer section all good replace control and ran calibration."
Near Buda, TX 78610
Kevin
Job Details: 12/13/2018
REFRIGERATOR KITCHENAID WRV986FDEM01 "Arrived on site and found left hand side of door is not closing properly, disassembled freezer and used steamer to remove all built-up frost. Found door sliders are not the same. Left hand rail is too far back, and right hand rail is too far forward. Replaced both brackets and Added silicon around perimeter to close any air gaps between liner and outer cabinet. No water leaks from connections at time of service, job complete."
Near Austin, TX 78744
Kevin
Job Details: 12/13/2018
DRYER MAYTAG MEDC200XW1 "Arrived on site and found no heat during cycle, replaced timer, cut off, and element and it’s now heating. No lint found in cabinet at time of service, job complete."
Near Austin, TX 78738
Brandon
Job Details: 12/13/2018
DISHWASHER KITCHENAID KDTE704DSS0 "Arrived on site for customer complaint of dishwasher not working, found multiple issues, found motor was not activating in diagnostic mode, also found missing digits on control. I replaced sump/motor assembly, ordering controls. Collected payment in full, controls are covered under warranty. ordrng 1 W10866116 (cntrl-elec) and 1 WPW10537425 (panel-cntl)"
Near Austin, TX 78703
Scott
Job Details: 12/13/2018
OVEN JENN-AIR JJW2430DS00 "Arrived on site , replaced console UI. Double checked part number and button features . Tested and oven is functioning normaly ."
Near Austin, TX 78741
Kevin
Job Details: 12/13/2018
RANGE WHIRLPOOL WFG525S0HS0 "Arrived on site and found left side door hinge is not seated properly, after correcting it door will now close properly. Also leveled range, no further repair is required at this time, job complete."
Near Austin, TX 78722
Joseph C.
Job Details: 12/13/2018
WASHER WHIRLPOOL WTW4915EW1 "Arrived on site for “door latch issues and button sticking” complaint. Inspected unit and found strike folded back. Button sticking in ring. Removed and replaced button ring. Tested and calibrated unit. Unit is performing as designed. No leaks detected, at time of service.
Near Austin, TX 78704
Joseph C.
Job Details: 12/13/2018
DRYER MAYTAG MGDB835DW3 "Arrived on site for “noisy operation” complaint. Inspected unit and found debris to be caught in blower wheel. Removed debris and tested unit. Unit is performing as designed. No leaks detected, at time of service. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy."
Near Austin, TX 78703
Joseph C.
Job Details: 12/13/2018
RANGE WHIRLPOOL JGS1450FS0 "Arrived on site for “constant sparking from burners” complaint. Per previous diagnosis, removed and replaced surface burner ignitor harness. Tested unit and harness shorted out, indicating short in power distribution. Found incorrect burner caps installed on unit, as well. Will need second tech, due to position of unit and need to not scratch wood floors. Will need authorization for second tech. Ordering new harness and burner cap set. Office to set return schedule, due to need for authorization.; ordrng 1 AUTHORIZATIONNEEDED (AUTHORIZATION NEEDED) and 2 W10468433 (harns-wire)s and 1 W11244067 (BURNER CAP SET)"
Near Marble Falls, TX 78654
Thomas L.
Job Details: 12/13/2018
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site for poor washability. Found that the motor had failed, the control fuse I had failed, the optical water indicator was cracked, replaced and tested all operations are normal and dry."
Near Killeen, TX 76549
Al
Job Details: 12/13/2018
REFRIGERATOR WHIRLPOOL MFI2570FEZ05 Arrived to inspect ice clumping up in ice bin. I ran diagnostics on the unit and received no errors. I confirmed the complaint and ordered WPW10300024 Ice makerAnd Valve W11043013 Needs more work; ordrng 1 W11043013 (VALVE) and 1 WPW10300024 (ICE MAKER)
Near New Braunfels, TX 78132
Diego G.
Job Details: 12/13/2018
WASHER WHIRLPOOL WTW8800YC Arrived on site. After removing bearing and basket found bearing incomplete. Bearing was missing gaskets and bearings. Will need to re-order bearing to repair unit. Allow two hours for repair. Please check new bearing and make sure that gasket and bearings are in box. Office to reschedule; ordrng 1 CNOTES (CNOTES ) and 1 VERIFYNEWBEARINGFORALLPARTS (VERIFY NEW BEARING FOR ALL PARTS ) and 1 W10435302 (bearing)
Near New Braunfels, TX 78132
Diego G.
Job Details: 12/13/2018
WASHER WHIRLPOOL WTW8800YC Arrived on site. After removing bearing and basket found bearing incomplete. Bearing was missing gaskets and bearings. Will need to re-order bearing to repair unit. Allow two hours for repair. Please check new bearing and make sure that gasket and bearings are in box. Office to reschedule; ordrng 1 CNOTES (CNOTES ) and 1 VERIFYNEWBEARINGFORALLPARTS (VERIFY NEW BEARING FOR ALL PARTS ) and 1 W10435302 (bearing)
Near New Braunfels, TX 78132
Diego G.
Job Details: 12/13/2018
WASHER WHIRLPOOL WTW8800YC Arrived on site. After removing bearing and basket found bearing incomplete. Bearing was missing gaskets and bearings. Will need to re-order bearing to repair unit. Allow two hours for repair. Please check new bearing and make sure that gasket and bearings are in box. Office to reschedule; ordrng 1 CNOTES (CNOTES ) and 1 VERIFYNEWBEARINGFORALLPARTS (VERIFY NEW BEARING FOR ALL PARTS ) and 1 W10435302 (bearing)
Near New Braunfels, TX 78132
Diego G.
Job Details: 12/13/2018
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site. Replaced closer but still making same noise when door closes. Looks like bushing is worn creating noise . Instructed customer we will try bushing if that doesn’t work we will need a brand new door. Order bushing for return. Rescheduled for 12/14/18; ordrng 1 W11159608 (BUSHING )
Near New Braunfels, TX 78132
Diego G.
Job Details: 12/13/2018
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site. Replaced closer but still making same noise when door closes. Looks like bushing is worn creating noise . Instructed customer we will try bushing if that doesn’t work we will need a brand new door. Order bushing for return. Rescheduled for 12/14/18; ordrng 1 W11159608 (BUSHING )
Near New Braunfels, TX 78132
Diego G.
Job Details: 12/13/2018
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site. Replaced closer but still making same noise when door closes. Looks like bushing is worn creating noise . Instructed customer we will try bushing if that doesn’t work we will need a brand new door. Order bushing for return. Rescheduled for 12/14/18; ordrng 1 W11159608 (BUSHING )
Near Wimberley, TX 78676
Diego G.
Job Details: 12/13/2018
WASHER GE GTWN4250DWS "Arrived on site. Replaced transmission assembly and cycled unit, all functions tested OK. No leaks present. Job complete"
Near Wimberley, TX 78676
Diego G.
Job Details: 12/13/2018
WASHER GE GTWN4250DWS "Arrived on site. Replaced transmission assembly and cycled unit, all functions tested OK. No leaks present. Job complete"
Near Wimberley, TX 78676
Diego G.
Job Details: 12/13/2018
WASHER GE GTWN4250DWS "Arrived on site. Replaced transmission assembly and cycled unit, all functions tested OK. No leaks present. Job complete"
Near Wimberley, TX 78676
Diego G.
Job Details: 12/13/2018
REFRIGERATOR WHIRLPOOL GSF26C5EXW00 Arrived on site. Check for dispenser issues. Found multiple problems. Found pad not engaging allowing dispenser motor not to kick on. Also found bad module on ice maker. Will need pad and ice maker to repair unit. Rescheduled for 12/17/18; ordrng 1 W10370594 (pad)
Near Wimberley, TX 78676
Diego G.
Job Details: 12/13/2018
REFRIGERATOR WHIRLPOOL GSF26C5EXW00 Arrived on site. Check for dispenser issues. Found multiple problems. Found pad not engaging allowing dispenser motor not to kick on. Also found bad module on ice maker. Will need pad and ice maker to repair unit. Rescheduled for 12/17/18; ordrng 1 W10370594 (pad)
Near Wimberley, TX 78676
Diego G.
Job Details: 12/13/2018
REFRIGERATOR WHIRLPOOL GSF26C5EXW00 Arrived on site. Check for dispenser issues. Found multiple problems. Found pad not engaging allowing dispenser motor not to kick on. Also found bad module on ice maker. Will need pad and ice maker to repair unit. Rescheduled for 12/17/18; ordrng 1 W10370594 (pad)
Near Cedar Park, TX 78613
Jerry C.
Job Details: 12/13/2018
REFRIGERATOR WHIRLPOOL WRF990SLAM01 "WRF990SLAM01 Arrived to instal parts. I removed the existing solenoid and harness and installed the replacements. I tested within test mode four to verify solenoid operation as correct. I found the icing from prior had resolved in the fc and there was some ice at the back of the ice maker housing. I discussed the issue with the customer and since the unit has been like that the entire time of ownership and with no symptomatic issues, the elected to not have it corrected. No leaks observed during service.
Near Austin, TX 78744
Leonardo
Job Details: 12/13/2018
RANGE WHIRLPOOL WFE530C0EW1 Arrived on site to replaced switches. Replaced switches test unit and unit test good job complete light turning on and off.
Near San Marcos, TX 78666
Dona
Job Details: 12/13/2018
WASHER GE GTW680BSJ0WS GTW680BSJWS Arrived on site. Replaced main control board and programmed control. Observed test cycle and checked for proper function of washer. All functions checked good after control replacement. Watched speed wash cycle and unit filled and drained accordingly all water connections were dry.
Near Copperas Cove, TX 76522
Al
Job Details: 12/13/2018
DISHWASHER FRIGIDAIRE DU900PCDB3 Arrived to inspect dishwasher not cycling. I confirmed the complaint and removed and replaced the switch kit. I tested the unit and unit tested as designed
Near San Marcos, TX 78666
Dona
Job Details: 12/13/2018
WASHER WHIRLPOOL WFW72HEDW0 "Arrived on site for a washer that cycle is not starting after door latch replacement. Replaced control suggested by tech line. After replacement of control unit filled, drained spun out. Unit is working to specifications now. All water connections dry."
Near Copperas Cove, TX 76522
Al
Job Details: 12/13/2018
REFRIGERATOR KITCHENAID WRV986FDEM01 Arrived to inspect refrigerator ( whirlpool refrigerator is losing power light on the inside turn off stops cooling freezer not cooling. Tested door switches and all UI’s. I removed and replaced the control WPW10675033. I tested the unit and unit tested as designed.JOB COMPLETE.
Near Austin, TX 78744
Leonardo
Job Details: 12/13/2018
DISHWASHER WHIRLPOOL WDF330PAHW1 Arrived on site to test unit for no power to unit. Test unit and found unit not getting power. Found wall switch control power to unit. Turned switch on test unit and unit working as designed unit filling with water and washing and draining correctly. No leaks present at this time.
Near Copperas Cove, TX 76522
Al
Job Details: 12/13/2018
REFRIGERATOR KITCHENAID KBFL25EVMS00 Arrived to inspect ( THE FREEZER PART IS NOT WORKING RIGHT--MAKES ICE BUT THEN CLUMPS UP RIGHT AWAY--LOOKS LIKE >>>>). Verified the complaint. There were several large air gaps that I filled with silicone. I replaced the freezer door and unit tested as designed. Customer was advised to minimize the amount of room temperature air in the unit. Air gaps were causing the warm air introduction to the unitJOB COMPLETE.
Near Marble Falls, TX 78654
Thomas L.
Job Details: 12/13/2018
WASHER ROPER RTW4516FW2 Arrived on site for leaking condition. Found no leaks during testing and no evidence of prior leaking. All water connections were dry. Suspect drain issues are possible.
Near Austin, TX 78703
Scott
Job Details: 12/13/2018
DRYER WHIRLPOOL MED8200FW1 Arrived on site for for short dry times . Found HARNES on sensor was not properly ohming out .replaced sensor . Also recommended getting vents cleaned . No lint build up at time of service . Job complete . Quick pic of POP .
Near Granite Shoals, TX 78654
Thomas L.
Job Details: 12/13/2018
RANGE GE PHS920SF1SS Installed customers parts to clear fault code. Code would not clear. Contacted GE tech line and spoke with Harry and could not get the problem resolved. Will visit with Chase to see how to handle this.; saved tckt
Near Austin, TX 78705
Scott
Job Details: 12/13/2018
OVEN JENN-AIR JJW3430DS01 "Arrived on site for oven getting too hot . Ran diagnostics . Got oven over heat error , Fan is working correctly . Ran temp checked and was getting odd fluctuations . In temps were way below normal, then cycling very quickly ordering console UI . Please call to set return visit . ; ordrng 1 W11087468 (CONSOLE UI)"
Near Killeen, TX 76542
Al
Job Details: 12/13/2018
REFRIGERATOR KITCHENAID WRV986FDEM00 "Arrived to inspect ( FRIDGE IS MAKING A NOISE, BOTTOM ICE MAKER IS NOT PRODUCING). Confirmed the complaint and attempted to pry the back wall to the evaporator cover off, but there was so much ice I couldn’t. I had the customer sign a defrost wavier. All parts need to be used on RV.OFFICE TO SCHEDULE FOR NEXT VISIT SO CUSTOMER CAN DEFROST 24 hrs prior to servicing.; saved tckt"
Near Killeen, TX 76542
Arthur B.
Job Details: 12/13/2018
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived onsite for customer complaint of SxS refrigerator not making ice recurring issue. Checking wiring harness and found wire harness cut. Checked also water line to icemaker and found clogged. Unit will need new door to complete repair. Ordering RF door. Advised customer will take 6-8 weeks to arrive. OF to R/S. All water connections were dry at time of service.; ordrng 1 LW11026428 (RF DOOR (STAINLESS))
Near Burnet, TX 78611
Thomas L.
Job Details: 12/13/2018
RANGE GE PHS930SL1SS Removed and replaced control panel that was no keeping time properly.
Near Austin, TX 78717
Lou
Job Details: 12/13/2018
WASHER MAYTAG MVWX655DW1 "arrived on site to install previously diagnosed and ordered parts. Upon arrival, I placed the unit in diagnostics and tested and error code F7E6 appeared. I cleared the code and placed the unit in manual test mode and tested heavy agitation. The unit began to make a loud grinding noise. I advised the customer that the basket and washplate were ordered; however, the lid grinding noise is from the gearcase. I had ordered a gearcase this morning to bring with me. Once I began to disassemble the unit, after I removed the gearcase, I opened the the box to the new gearcase and found it to be the wrong part. I advised the customer of the issue and notified the office. The office was able to reschedule for tomorrow, 12/13/18, and I will return with all parts that I came with today including the correct gearcase. Gearcase will be verified before leaving the office. Customer suggested to leave the unassembled until tomorrow. I verified with service manager CS if it was
Near Brushy Creek, TX 78717
Lou
Job Details: 12/13/2018
DISHWASHER WHIRLPOOL WDT730PAHZ0 "arrived on site to inspect leaking dishwasher. Upon further inspection, I remove the toe plate and found the insulation dripping wet so I placed it in the sink. I found that the water source was turned off under the sink, so I turned it on and looked underneath the unit and did not see any water leaking. I placed the unit in diagnostics and tested with no error codes. As soon as the water began to dispense into the tub, I found that the water valve was leaking badly. I immediately turned the water off under the sink and cleaned up the water debris. I drained the remaining water inside the unit out. I removed the water line connection from the valve and found the water line connection gasket badly crimped and making a secure seal. I reseated the gasket and reconnected the water line to the valve and tested. The unit operated as designed with no more leaks. I called the builder (name listed on ticket) and advised of my findings and repairs. Also advised
Near Hutto, TX 78634
Jerry C.
Job Details: 12/13/2018
WASHER KENMORE 110.459664 "110.45966404 Arrived to instal part. I removed and replaced the door lock assembly and tested. I found excessive movement of the tub assembly and discovered the right two shocks had come loose. I corrected and tested. Operational test good, no leaks observed during service
Near Austin, TX 78717
Lou
Job Details: 12/13/2018
DISHWASHER WHIRLPOOL WDF520PADM7 "arrived on site to inspect dishwasher tripping breaker. Upon further inspection, the customer advised that the unit is working but mid-cycle it is tripping the breaker and shutting off. Using my multimeter, I verified voltage at the outlet and terminal box. I placed the unit in diagnostics and tested with no error codes. The unit operated as designed with no error codes. Due to the breaker being tripped, I verified amps to the heating element. I found a large amount of suds in the tub at the end of testing. I found that the dispenser is leaking rinse aid into the tub causing the suds. Also found that the dispenser door was not opened. I removed the inner door panel and using my multimeter, I tested voltage from the control to the dispenser and got no reading. I verified voltage to the control and I verified ohms at the dispenser. I replaced the control and tested the unit again and this time, the dispenser door opened. I am ordering a dispenser due to
Near Hutto, TX 78634
Jerry C.
Job Details: 12/13/2018
RANGE WHIRLPOOL WFE320M0ES2 WFE320M0ES2 Arrived to inspect hot surface light illuminated. The light was illuminated on a cold unit upon arrival. I found the front right burner causing the issue and I removed and replaced it and tested. The unit worked as designed and the light illuminated and extinguished per burner temperature condition as designed. Operational test good.
Near Hutto, TX 78634
Jonathan
Job Details: 12/13/2018
REFRIGERATOR WHIRLPOOL WRS315SDHZ00 "Arrived on site for refrigerator having slow ice production. Measured temperature in FC at 8°, unit was in defrost cycle when temperature was measured. Checked water pressure. Advanced ice maker cycle, no issues found. Performed diagnostics mode and tested all operations, no issues found. Called tech support and spoke with Rick and advised to replace ice maker. Removed ice maker and installed new. Tested cycle. All tested good, no water leaks present. (SR# 7723675203)."
Near Hutto, TX 78634
Jonathan
Job Details: 12/13/2018
MICROWAVE WHIRLPOOL WMH31017FS0 "Arrived on site for microwave not power on. Verified warranty coverage and found home closing date of 12/20/2017 (see SD-QuickPic). Performed diagnostics and tested voltage to microwave and found 120 volts. Tested voltage at filter board and found blower fuse. Tested door switches and were operating as designed. Removed all switches and interlocks and installed new. Replaced fuse. Tested all operations, all tested good."
Near Austin, TX 78734
Cliff
Job Details: 12/13/2018
VENTHOOD KITCHENAID KXD4630YSS5 Arrived on site to replace motor assembly for vent. Tested unit and found new motor and old motor check exactly the same when ohmed out. Indicating old motor is good and replacement part is not needed. Found actual issue with bearing glide for telescoping assembly binding. This is due to lack of lubrication. Re-lubricated telescoping assembly and found all is functioning properly at this time. No for the repairs are needed.
Near Round Rock, TX 78664
Jonathan
Job Details: 12/13/2018
WASHER WHIRLPOOL WTW6400SW2 "Arrived on site for washer not draining. Found unit partially disassembled and uninstalled. Removed standing water from washer with shop vac. Gained access to pump and found clogged. Disassembled pump and removed items from pump. Inspected impeller and measured electrical windings, all check good. Assembled pump and installed washer. Inspected water connection. Found hot water valve leaking, left hot water to unit off. Advised customer to have hot water valve replaced. Performed diagnostics mode and tested operation and inspected pump for leaks. All tested good, no water leaks present.
Near Austin, TX 78734
Cliff
Job Details: 12/13/2018
WASHER KENMORE 110.278416 "arrived on site to replace drain hose for washer. Prior to replacing hose noted tub to pump hose and pump assembly itself also chewed through by rodent. Both hoses along with pump will need to be replaced to complete repairs. Return date is set for 12/14/18.tub to pump hose Pump ; ordrng 1 285871 (hose,tub to pump) and 1 WP3363394 (drain pump)"
Near Liberty Hill, TX 78642
James
Job Details: 12/13/2018
OVEN KITCHENAID KOSE500ESS03 Arrived on site and installed new fuse. Tested for operation and found unit working properly. Job complete
Near Lakeway, TX 78734
Cliff
Job Details: 12/13/2018
ICE MACHINE KITCHENAID KUIC18PNTS2 Arrived on site to diagnose an ice machine that is producing thin ice. Found pump that was replaced On previous visit and been through Mr. operating properly. Short cycle is due to sort it out water level sensor and main control board. Both parts will need to be replaced to complete repairs. Office will need to have authorization provided from home warranty prior to scheduling return appointment.; ordrng 1 CNOTES (AUTHO NEEDED) and 1 WPW10141364 (cntrl-elec) and 1 WPW10548509 (sensor)
Near Paleface Ranch, TX 78669
Cliff
Job Details: 12/13/2018
DISHWASHER KITCHENAID KDTE104ESS4 "gate code 9284. Arrived on site to replace pump hand control for dishwasher. Replaced both parts and found pump pulsing but not continuing to run. Double check the part number through service matters and found pump installed was not correct today and is now defective. Pump will need to be re-ordered with corrected part number to complete repairs. Return date is set for 12/17/18. Pump in unit is defective pump and will need to be returned to office after change out on 12/17.; ordrng 1 CNOTES (LEFT NEW PUMP IN UNIT, PUMP TO BE RETURNED AFTER CHANGE OUT) and 1 W11085683 (pump&motor)"
Near Pflugerville, TX 78660
Wesley
Job Details: 12/13/2018
WASHER WHIRLPOOL WTW7500GC0 Arrived on site and found basket off center and reports of intermittent leaking. Leveled unit. No signs of leaks during testing. Unit is now operating as designed. Calibrated.
Near Round Rock, TX 78664
Wesley
Job Details: 12/13/2018
MICROWAVE KITCHENAID KOCE500ESS05 Techline file number 7723669856Rich had no recommendations other than to make sure everything around the fan was tight. Arrived on site and installed new coil element And tightened all screws. Unit continues to rattle. Ordering convect fan motor and blower to eliminate rattle. Climaxing rattle. ; ordrng 1 W10860984 (motor-fan) and 1 W10861504 (blower)
Near Austin, TX 78741
Kevin
Job Details: 12/13/2018
WASHER WHIRLPOOL WFW72HEDW0 "Arrived on site and set washer into diagnostic cycle and didn’t find any saved error codes. Ran diagnostic test cycle and all functions are operating properly. Attempted to speak with techline But their phone system is down, will attempt again on next visit. No water leaks detected at time of service ; ordrng 1 W10575334 (disp.drawer assy) and 1 WPW10446404 (handle)"
Near Cedar Creek, TX 78612
Thomas L.
Job Details: 12/13/2018
RANGE AMANA AEP222VAW2 Arrived on site or unit tripping breaker. Found unit to have failed left front burner switch. Will order and replace.; ordrng 3 WP74002328 (switch-ind)s and 1 WPW10179654 (switch-inf)
Near Austin, TX 78731
Luis
Job Details: 12/13/2018
WINE COOLER JENN-AIR JUB24FRERS00 "Arrived on site for no cool. Checked controls display working correctly compressor powered on fan running removed evaporator cover no frost forming on evaporator,diagnosed weak compressor or leak in system ordering new compressor and a uv drier. ; ordrng 1 2HRREPAIR and 1 TJ90SF8404 (ACCESS VALVE) and 1 W10780362 (COMPRESSOR) and 1 WPW10143759 (DRIER UV)"
Near Pflugerville, TX 78660
Wesley
Job Details: 12/13/2018
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived on site and replaced LH fridge door. Reordering freezer door as wrong part in box. All else checks good. ; ordrng 1 W11301145 (FREEZER DOOR)
Near Georgetown, TX 78633
Jerry C.
Job Details: 12/13/2018
WASHER WHIRLPOOL WTW7500GW0 WTW7500GW0 Arrived to inspect operation issues. The unit had F2E1 stored in memory and would not react correctly to button presses. I calibrated and tested within service mode and all functions were present. I verified voltage steady at 124.6 VAC. Office to order UI and the main control will be reverse flowed if needed at next service. No leaks observed during service. ; ordrng 1 W11130237 (CONSOLE )
Near Austin, TX 78746
Leonardo
Job Details: 12/13/2018
DISHWASHER WHIRLPOOL WDF520PADM6 Arrived on site to test unit for no water going in to unit. Checked float and float test good. Checked water valve under sink and found water turned off to the unit. Turned water on test unit and unit getting water and spraying lower and upper racks no leaks present job complete
Near Cedar Creek, TX 78612
Thomas L.
Job Details: 12/13/2018
DRYER MAYTAG MEDB835DW4 Remove and replaced all blower system parts due to blower will being stuck on motor shaft. Dryer is clean as well as house venting.
Near Leander, TX 78641
Lou
Job Details: 12/13/2018
RANGE KITCHENAID KFEG500ESS2 "arrived on site to inspect cooktop being discolored. Upon further inspection, I found that the glass cooktop has burnt residue on the surface and the customer can’t get it removed. The customer was under the impression that the cooktop was covered under warranty. I explained that the damage is cosmetic and only covered for the first 30 days of ownership. The customer did not agree to the repair and advised that he would call the office if he changed his mind. Job completed."
Near New Braunfels, TX 78132
Diego G.
Job Details: 12/13/2018
REFRIGERATOR WHIRLPOOL KSSC42QVS03 arrived on site. After further diagnosis willnneed another person to help with repair. Talked to Dona and scheduled for Thursday for return. Allow 2HRS. Customer is aware of additional hundred dollars for extra man. Rescheduled for 12/13/18; ordrng 1 2MANJOB (2 MAN JOB ) and 1 CNOTES (CNOTES )
Near New Braunfels, TX 78132
Diego G.
Job Details: 12/13/2018
REFRIGERATOR WHIRLPOOL KSSC42QVS03 arrived on site. After further diagnosis willnneed another person to help with repair. Talked to Dona and scheduled for Thursday for return. Allow 2HRS. Customer is aware of additional hundred dollars for extra man. Rescheduled for 12/13/18; ordrng 1 2MANJOB (2 MAN JOB ) and 1 CNOTES (CNOTES )
Near New Braunfels, TX 78132
Diego G.
Job Details: 12/13/2018
REFRIGERATOR WHIRLPOOL KSSC42QVS03 arrived on site. After further diagnosis willnneed another person to help with repair. Talked to Dona and scheduled for Thursday for return. Allow 2HRS. Customer is aware of additional hundred dollars for extra man. Rescheduled for 12/13/18; ordrng 1 2MANJOB (2 MAN JOB ) and 1 CNOTES (CNOTES )
Near Austin, TX 78731
Luis
Job Details: 12/13/2018
REFRIGERATOR KITCHENAID KRSC500ESS00 "Arrived on site for leveling issue. Fresh food door sits lower then dressier door. Adjusted hinge and screw,checked unit both doors level."
Near New Braunfels, TX 78132
Diego G.
Job Details: 12/13/2018
OVEN WHIRLPOOL WOD93EC0AS05 Arrived on site. Check for display issues. Call tech-support ran diagnostic test and found no error codes. Tech-support is recommending adding a gasket kit to keep moisture going to UI. Office to rescheduleFile#7723660883; ordrng 1 W10745625 (gasket)
Near New Braunfels, TX 78132
Diego G.
Job Details: 12/13/2018
OVEN WHIRLPOOL WOD93EC0AS05 Arrived on site. Check for display issues. Call tech-support ran diagnostic test and found no error codes. Tech-support is recommending adding a gasket kit to keep moisture going to UI. Office to rescheduleFile#7723660883; ordrng 1 W10745625 (gasket)
Near New Braunfels, TX 78132
Diego G.
Job Details: 12/13/2018
OVEN WHIRLPOOL WOD93EC0AS05 Arrived on site. Check for display issues. Call tech-support ran diagnostic test and found no error codes. Tech-support is recommending adding a gasket kit to keep moisture going to UI. Office to rescheduleFile#7723660883; ordrng 1 W10745625 (gasket)
Near Austin, TX 78746
Luis
Job Details: 12/13/2018
FREEZER WHIRLPOOL WRS588FIHV00 Arrived on site for loud noise. Loud noise from gears inside diffuser assembly diagnosed faulty diffuser. Removed faulty diffuser installed new diffuser assembly
Near New Braunfels, TX 78130
Diego G.
Job Details: 12/13/2018
RANGE WHIRLPOOL WFE515S0ES1 Arrived on site. Checked for hinge issues. Found hinges damaged not allowing oven door to open. Will need hinges to repair unit. Office to reschedule; ordrng 1 W10299224 (hinge-door) and 1 W10299227 (hinge-door)
Near New Braunfels, TX 78130
Diego G.
Job Details: 12/13/2018
RANGE WHIRLPOOL WFE515S0ES1 Arrived on site. Checked for hinge issues. Found hinges damaged not allowing oven door to open. Will need hinges to repair unit. Office to reschedule; ordrng 1 W10299224 (hinge-door) and 1 W10299227 (hinge-door)
Near New Braunfels, TX 78130
Diego G.
Job Details: 12/13/2018
RANGE WHIRLPOOL WFE515S0ES1 Arrived on site. Checked for hinge issues. Found hinges damaged not allowing oven door to open. Will need hinges to repair unit. Office to reschedule; ordrng 1 W10299224 (hinge-door) and 1 W10299227 (hinge-door)
Near Austin, TX 78746
Luis
Job Details: 12/13/2018
ICE MACHINE WHIRLPOOL GI15PDXZS1 Arrived on site for no ice. Powered unit on found water line disconnected from cover not allowing reservoir to fill and water to enter bin. Reinstalled water line to correct location installed water filter ran diagnostics all test passed unit working as designed.
Near Austin, TX 78737
Brandon
Job Details: 12/13/2018
REFRIGERATOR WHIRLPOOL WRF550CDHZ00 "Arrived on site for customer complaint of unit making noise, the only noise I heard at time of service was the normal operation of fan motors. Unit tested good."
Near Dripping Springs, TX 78620
Brandon
Job Details: 12/13/2018
ICE MACHINE WHIRLPOOL KUIX505ESS2 "Arrived on site for customer complaint of ice machine not producing ice, found drain line was kinked in multiple locations causing unit not to drain. I ran diagnostic test, no errors found. Instructed customer to have plumber change out drain line."
Near Georgetown, TX 78628
Jerry C.
Job Details: 12/13/2018
DRYER WHIRLPOOL GEW9878PW1 "GEW9878PW1 Arrived to inspect no operation. I found the unit would not start and the thermal fuse tested open. I removed and replaced the fuse and tested. The unit heated and cycled as designed. I noted excessive vent tubing and I removed it and informed the customer of my findings. Operational test good, lint removed from chassis.
Near Georgetown, TX 78633
Jerry C.
Job Details: 12/13/2018
DISHWASHER WHIRLPOOL WDT920SADE3 "WDT920SADE3 Arrived to inspect no water. I found the pump would not circulate water. I removed and inspected and discovered the impeller had stripped from the threads on the motor. I removed and replaced the sump assembly and tested. Operational test good, no leaks observed during service."
Near Liberty Hill, TX 78642
Jerry C.
Job Details: 12/13/2018
DISHWASHER KITCHENAID KDTE304GPS0 "KDTE304GPS0 Arrived to instal parts. I removed and replaced the dispenser and tested. I installed the kick panel retainers. Operational test good, no leaks observed during service."
Near Liberty Hill, TX 78642
Jerry C.
Job Details: 12/13/2018
DRYER WHIRLPOOL WED4815EW1 "WED4815EW1 Arrived to inspect door closing issue. I found the door very difficult to close and after replacing the strike and adding a small amount of dielectric grease, the door operation was greatly improved. No lint within newer chassis."
Near Pflugerville, TX 78660
Wesley
Job Details: 12/13/2018
DISHWASHER WHIRLPOOL WDT750SAHV Arrived on site and installed new adjusters due to failing adjuster plastic. All checks good. Unit is now operating as designed.
Near Leander, TX 78641
James
Job Details: 12/13/2018
REFRIGERATOR MAYTAG MSB26C6MDM00 Arrived on site and customer stated that with a filter installed they get no water and with the filter removed they just hear the valves humming. Found filter housing has failed causing the issue and will need to be replaced. ; ordrng 1 AUTHO (AUTHO) and 1 WPW10394053 (housing)
Near Pflugerville, TX 78660
Wesley
Job Details: 12/13/2018
DRYER WHIRLPOOL WED8500DC4 Arrived on site and found unit heating. Cleared lint out of outside vent causing blockage. Customer reported intermittent power outage and failure to heat. Advise customer on findings. No apparent problems except f4e3So cleared vent and advised that if power failure continues to happen UI and Control will be needed due to f2 e3 error.
Near Hewitt, TX 76643
Steve C.
Job Details: 12/13/2018
WASHER MAYTAG MHW5500FW1 Arrived on site for the unit is leaking water. Tested the unit and found the water leak is coming from the outer for drain hose due to there is a hole about the size of a quarter that is torn. Found the unit will need a new auto drain hose and a new clamp. Advise the customer not to use the unit.; ordrng 1 W11281268 (DRAIN HOSE OUTER) and 1 WP356138 (clamp)
Near Manor, TX 78653
Wesley
Job Details: 12/13/2018
WASHER MAYTAG MVWC565FW0 Arrived on site and repaired with valve. All checks good. Unit is now operating as designed.
Near Pflugerville, TX 78660
Wesley
Job Details: 12/13/2018
RANGE AMANA AGR5330BAS3 Arrived on site and found hinge closed on the door do to the brace not being in place. Corrected hinge. and reinstalled properly. All checks good. Unit is now operating as designed.
Near Austin, TX 78746
Leonardo
Job Details: 12/13/2018
MICROWAVE WHIRLPOOL WMH31017HB2 Arrived on site to test unit for unit turning off with in 5 seconds. Test all switches and switches test good. Test board and found shorted board. Replaced board test unit and unit heating correctly and running for the whole time set. Job complete
Near Austin, TX 78705
Luis
Job Details: 12/13/2018
ICE MACHINE WHIRLPOOL KUIC18NNZS0 Arrived on site for no ice. Found water filter stuck in housing. Removed water filter installed new water filter customer provided ran diagnostics all test passed. Diagnosed failed water filter not allowing water to enter reservoir and filter stuck in housing.
Near Leander, TX 78641
Lou
Job Details: 12/13/2018
REFRIGERATOR WHIRLPOOL WRT108FZDB02 "arrived on site to inspect refrigerator not cooling. Using my multimeter, I placed my thermal lead in the rc section of the unit and my temp reading was 49 degrees. Using the same method, I tested the temp on the fc section and my reading was 40 degrees. While testing, I could hear that the compressor was running and it sounded like refrigerant was trying to cycle. I pulled the unit from its place and removed the back cover to find a large amount of animal hair (cat) on the venting of the cover. The condenser coils were dirty as well. I took an amp draw on the compressor and found .42 amps on one red wire and 0.00 on the other red wire. The compressor was warm as was the line going to the condenser. I removed the Evap cover to find a block of ice in the top right corner of the evaporator and no frost pattern anywhere. I removed the ice with my steamer. Due to my poor temp weak amp draw on the compressor and no frost pattern on the evaporator, I am o
Near Austin, TX 78702
Luis
Job Details: 12/13/2018
REFRIGERATOR WHIRLPOOL WRS571CIDM02 "Arrived on site for unit not powering on. Found no lights or nothing running. Removed unit from enclosure,found outlet faulty electrical cord unable to sit flush in outlet. Was able to get power cord to sit in outlet unit powered on. Diagnosed customer will need outlet replaced"
Near Austin, TX 78752
Leonardo
Job Details: 12/13/2018
OVEN WHIRLPOOL CWG3100AAB Arrived on site to test unit for door not closing correctly. Test unit and found broken hinge on left side. Ordering new hinge 74001856 rescheduled for Friday 12/14 per customer request. ; ordrng 1 74001856 (DOOR HINGE )
Near San Marcos, TX 78666
Kevin
Job Details: 12/13/2018
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site and found washer is unplugged, drain is running when washer is plugged in. Set washer into diagnostic cycle and didn’t find any error codes. Found drain hose is inserted to far into stand pipe, and pressure hose is not properly attached to control board. After correcting washer passed a calibration cycle and started a load on normal and it is progressing properly. No water leaks from connections at time of service."
Near Austin, TX 78717
Paul
Job Details: 12/13/2018
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for the dishwasher and I installed the rack stop that was diagnosed from the previous visit. Call complete.
Near Austin, TX 78730
Paul
Job Details: 12/13/2018
DISHWASHER KITCHENAID KUDC10FXSS3 Arrived onsite for the dishwasher leaking on the right side at the bottom. I found the door seal worn on the right side causing the leak. I replaced the door seal and tested the unit in diagnostics. The unit is working as designed and there were no water leaks present during the cycle. Call complete.
Near Austin, TX 78736
Kevin
Job Details: 12/13/2018
WASHER WHIRLPOOL WTW8500DC2 "Arrived on site and found error code for unbalanced load and overload, ran a diagnostic cycle and all functions are operating properly. Sloshing is liquid ballast inside of basket. Ran test 52 for load calibration and 51 to confirm operation. No water leaks from connections at time of service