Near Austin, TX 78730
Kevin
Job Details: 11/05/2020
TRASH COMPACTOR KITCHENAID KUCC151JBS0 "Arrived on site and Found the drive chain and gears damaged which has damaged the drive screw and due to the unit getting stuck frequently it has damaged the frame and the motor.
Near Austin, TX 78741
Leonardo
Job Details: 11/05/2020
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived on site to replace control board. Replaced board test unit and found no light bulb. Advised maintenance to install new light bulb job complete.
Near Salado, TX 76571
Tyler
Job Details: 11/05/2020
REFRIGERATOR KITCHENAID KRFC704FSS00 Arrived on site for icemaker not properly making ice. Upon arrival I ran every test between test 66 to 120 that involved the icemaker and its functionality and every test I ran came back with a passing result on multiple attempts. At this point I called whirlpool tech line and spoke with Steve Sr# 7729213888. He informed me that it is possible that the icemaker previously replaced could be the culprit but the water inlet valve for the icemaker as well as the water pressure to the fridge could also be a problem they recommended that we go ahead to tip the icemaker first since the symptoms are very similar to the issue they were having on the first original diagnosis. If customer has not found a proper amount of ice being made after at least four days then we will need to return with at least a new water inlet valve as well as a UI front panel. Unit now functioning as designed
Near Dripping Springs, TX 78620
Andrew
Job Details: 11/05/2020
OVEN WHIRLPOOL WOS51EC0HS00 Arrived on site to test unit for control panel acting weird. Found certain times UI would not respond. Cycled power to UI and it is functioning good now. Customer does not have unit connected to WiFi. Recommended customer connect unit to WiFi so it can update itself. Relayed message to contractor as well. A
Near Round Rock, TX 78664
Kayman
Job Details: 11/05/2020
DISHWASHER WHIRLPOOL WDT750SAKZ0 Arrived onsite for dishwasher with upper left side rack adjuster that had fallen down or lost a wheel. Upon inspection I found the left side adjuster wheel had broken off but was re glued. Unit will need left side adjuster (W11268105) for repair. The customer states that the wheel fell off after 1 cycle and they did not glue or try to repair the unit. I called techline to report my findings. Techline gave me SR#7729208648. Ordering left adjuster. . ; ordrng 1 W11268105 (LEFT ADJUSTER )
Near Jonestown, TX 78645
Paul
Job Details: 11/05/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived onsite for a oven with the light button not functioning correctly. I found the light button erratic and not functioning correctly. Mr also stated the oven wouldn’t power off one time and he had to turn the oven off with the breaker but that hasn’t happened again. The control panel will need to be replaced. The control panel was already on order in the call but hadn’t arrived yet and it was the incorrect part number. I explained to the customer that the office would call and RS when the panel arrives.W11297709 console.; ordrng 1 AUTHORIZATION (1 year builder warranty confirmation) and 1 W11297709 (console)
Near Austin, TX 78721
Matthew
Job Details: 11/05/2020
DRYER WHIRLPOOL WED5530SQ0 "Arrived onsite for dryer not starting all of the time. Check voltage and was good. Check door switch, was good. Check fuse and cutoff, all passed. Plugged unit in and started. Could hear loud thumps from drum. Upon inspection found drum seal completely worn out. Will need seals replaced, bearings, start switch and timer. Office to reschedule. Needs AUTHO ; ordrng 1 279441 (bearing ring) and 1 4392065 (dryer repair kit) and 1 W10612022 (rear drum seal)"
Near Georgetown, TX 78633
Jonathan S
Job Details: 11/05/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM02 "Arrived on site for ice maker not making ice. Upon arrival customer stated neither company installed a refurbished ice maker into the unit. Upon further inspection found engineering code incorrect and changed it in system. Tested voltage at ice maker and found none, removed ice maker and tested voltage going to ice maker and found 120V. Plugged ice maker back in and ice maker started immediately and had 120V, found that the ice maker had intermittent failure. No leaks detected during service. ; ordrng 1 WPW10300024 (ICE MAKER)"
Near Briarcliff, TX 78738
Robert
Job Details: 11/05/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on job for complaints of smell. Found no unusual smell in dishwasher.
Near Buda, TX 78610
Leonardo
Job Details: 11/05/2020
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site to test unit for left burner not igniting and door not closing correctly. Test unit and found broken hinge. Ordering new hinge office to reschedule. ; ordrng 1 WPW10299224 (HINGE RIGHT )
Near Blanco, TX 78606
Brandon
Job Details: 11/05/2020
DISHWASHER JENN-AIR JDTSS244GL0 "Arrived on site for customer complaint of unit not powering on, found loose connection at wire harness, I reconnected, unit tested good."
Near Horseshoe Bay, TX 78657
James
Job Details: 11/05/2020
MICROWAVE MAYTAG MMW9730FZ05 Arrived on site and tested operation. Found door had to be closed just right to engage interlocks. Inspected interlocks and found the right interlock has pushed back slightly. Corrected and aligned properly. Tested operation and found unit working properly. Job complete
Near The Hills, TX 78738
Robert
Job Details: 11/05/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived on job for complaints of refrigerator turning off randomly. Called tech line 7729209599. Tech line said the issue is in the 14v side but deli drawer good and harness looks good
Near Killeen, TX 76549
Al
Job Details: 11/05/2020
REFRIGERATOR MAYTAG MFI2665XEB6 "Arrived on site and inspected refrigerator not making ice.Preformed test 36 and impeccable box fan was functional.Jumped the ice maker and it cycled, but never filled.Unit dispenses water,but doesn’t send water to the ice maker.Ordering the dual valve WPW10312696for return service visit.Office to reschedule the customer ; ordrng 1 CNOTE (AUTHORIZATION ) and 1 W10312696 (DUAL VALVE )"
Near Killeen, TX 76542
Al
Job Details: 11/05/2020
DRYER GE DCVH640EJ0WW "Arrived on site and inspected dryer with extended drying times.Found the unit heats and tumbles but the exhaust ventilation system is clogged, which is causing the extra drying cycles needed to completely dry customers loads.Customer will contact a ventilation cleaning service to correct the issue.Job complete"
Near Temple, TX 76502
Tyler
Job Details: 11/05/2020
DRYER MAYTAG MEDC300XW0 Arrived on site for dryer that would not rotate the drum whenever it was turned on and upon arrival customer also stated that whenever it was cycled off the buzzer would never turn off like you needed to. I was able to verify the integrity of all the heating hardware inside the unit and verify that the timer was getting 240 V but I found that the motor was stuck and not able to always rotate even though timer supplied proper power. I also found the timer would get stuck near end of cycle and not allow for the cycle to end correctly. At first I did try to install a new timer to see if it would fix the motor issue and although I fix the timer getting stuck the motor is still having a problem not wanting to rotate on its own when the power is given to it. I remove the timer and we will need to get approval from American home shield for the replacement of the timer motor and blower wheel assembly in order to fully resolve the issue. I was able to reschedule the cust
Near Austin, TX 78748
Leonardo
Job Details: 11/05/2020
DISHWASHER GE GDF620HSJ5SS Arrived on site to test unit for unit leaking. Test unit and found unit leaking from sump ordering new sump and clamps and manifold. Office to reschedule ; ordrng 3 WD01X10571 (CLAMP)s and 3 WD01X10573 (CLAMP)s and 1 WD01X10632 (LATCH CAM ) and 1 WD18X21680 (MANIFOLD)
Near Blanco, TX 78606
Brandon
Job Details: 11/05/2020
REFRIGERATOR MAYTAG MFI2569YEM0 Arrived on site for customer complaint of unit not cooling display not working properly. Found faulty control board. Ordering control ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 WPW10312695 (electronic control)
Near Waco, TX 76706
Jonathan M
Job Details: 11/05/2020
REFRIGERATOR WHIRLPOOL WRT108FZDW05 Arrived on site for a refrigerator making a rattling noise. Inspected unit and work area. Customer advised that the unit seems to be making more noise than the other fridge in his home does and that the compressor just seemed louder. Verified noise but the noise did not seem anything out of the usual. Unit is sitting on tile that sits on concrete. I advised that part of his issue was that the vibration noise coming from the compressor is being amplified by the tile it sits on.
Near Austin, TX 78729
David Z
Job Details: 11/05/2020
WASHER MAYTAG MVW6230HW0 "Arrived on site for washer making noise. Found the unit is making a squeak, that sounds like a car belt slipping when torque is being applied to adjust the spin speed. If unit is spinning, the initial charge up and each speed increase creates an almost plastic squeak. Checked the belt and found black marks on the cam looking like the belt is slipping and making a noise. Ordering a new belt, and returning with the motor and can to replace the bottom pieces. Noise definitely comes from bottom of unit. Ordering a gearcase in the event it’s a bad bearing to have on hand. Office to schedule return. Also removed a quarter from the wash plate. ; ordrng 1 W11239857 (belt) and 1 W11423758 (GEARCASE)"
Near Dripping Springs, TX 78620
Andrew
Job Details: 11/05/2020
OVEN WHIRLPOOL WOS51EC0AS02 Arrived on site to test unit for no power. Found customer had unit pulled out and top cover was off. Found the thermal fuse(WPW10545255) was blown.
Near Austin, TX 78702
Leonardo
Job Details: 11/05/2020
OVEN WHIRLPOOL WFG710H0AS1 Arrived on site to test unit for oven not working. Test unit and found bad ignitor.
Near Leander, TX 78641
Wesley
Job Details: 11/05/2020
MICROWAVE WHIRLPOOL WMC50522AS1 Arrived onsite and found unit microwave control shorted
Near Austin, TX 78723
Scott
Job Details: 11/04/2020
DRYER AMANA NED4655EW1 "Arrived on site for thumping noise . Found light thump, rear felt stitching was running over rollers . Informed customer noise is normal and should subside after some usage . No lint build up at time of service . Job complete"
Near Austin, TX 78753
Scott
Job Details: 11/04/2020
DRYER WHIRLPOOL NED4655EW1 Arrived on site for burning smell . Found air flow restriction with vent test kit . No air flow is causing lint to get on element . Recommended to clean vent . Cleaned lint build up off element . Job complete .
Near Round Rock, TX 78681
Wesley
Job Details: 11/04/2020
REFRIGERATOR MAYTAG MBF2258DEM00 Arrived onsite and found Evap motor failed and some ice forming in a ball on the hi side. Removed ice,All checks good. Unit is now operating as designed.
Near Round Rock, TX 78681
Wesley
Job Details: 11/04/2020
COOKTOP KITCHENAID KCGD506GSS00 Arrived onsite and found cooking oil dripping from fan box. Advised customer on access to clean. All checks good. Unit is now operating as designed.
Near Austin, TX 78748
Jacob
Job Details: 11/04/2020
OVEN WHIRLPOOL WFG505M0BS3 Arrived onsite to replace control. Replaced control. Tested unit. Unit test good. No leaks at this time. Job complete
Near Austin, TX 78747
Jacob
Job Details: 11/04/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Arrived onsite for unit leaking water. looked at unit. Found that fill tube for the ice maker on top had a hole and was leaking issue. Replaced fill tube hose. Tested unit. Unit test good. No leaks at this time. Job complete
Near Austin, TX 78741
Leonardo
Job Details: 11/04/2020
DISHWASHER WHIRLPOOL WDF330PAHB3 Arrived on site to test unit for no power. Test unit and found bad control board. Replaced board test unit and unit test good job complete.
Near Austin, TX 78701
Leonardo
Job Details: 11/04/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to test unit for ui error code. Replaced ui test unit and unit test good job complete.
Near Austin, TX 78703
Leonardo
Job Details: 11/04/2020
DISHWASHER WHIRLPOOL GU2475XTVY1 Arrived on site to test unit for unit leaking. Test unit and found unit leaking from valve. Secured water line test unit and unit test good job complete.
Near Pflugerville, TX 78660
Scott
Job Details: 11/04/2020
COOKTOP JENN-AIR JEC3430HS00
Near Pflugerville, TX 78660
Andy
Job Details: 11/04/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site for dishwasher door falling too fast. tested unit and found unit springs needed to be adjusted. Adjusted and added pads. Tested unit and all operations are normal. No water leaks present at time of service.
Near Hutto, TX 78634
Andy
Job Details: 11/04/2020
WASHER MAYTAG MHW6630HC0 "Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit with little improvement. Called tech line and spoke with JK (SR# 7729199238) Made aware of issue and what has been done. Customer for error codes and found F8-E1 was instructed to check water pressure, screens no valves drain hose and pressure switch hose and that issue is likely incoming water issue. Did as instructed and found everything appears to check good besides incoming water pressure, incoming water pressure on both hot and cold water is 80 PSI’s each. Called tech line and spoke with Andy and made aware of what was found. Was instructed that this is the issue and to instruct customer on this and on use and care and practice for best performance and that they will need plumber to come fix issues. No water leaks present at time of service."
Near Hutto, TX 78634
Andy
Job Details: 11/04/2020
DRYER WHIRLPOOL WED4815EW Arrived on site for dryer not heating. Tested and inspected unit and found failed heating element. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near San Marcos, TX 78666
Richard
Job Details: 11/04/2020
DRYER MAYTAG MED7230HW1 Arrived onsite for the dryer not turning on. Ran diagnostics and found no error codes. Found that when push the start button the dryer acts like it’s going to work and than goes into pause mode. I open the door and held the door switch down and after pushing start I spun the drum and it started to work and run. Than turned it off and turned it back on and it did the same thing it went into pause mode. Replaced the main control and it did not resolve the issue. Will need to replaced the UI and motor on next visit when pulling off the console I lost one of the clips and the other clip fell into the dryer. ordering parts and office to schedule ; ordrng 1 279787 (motor) and 1 W11164041 (HARNESS ) and 1 W11413567 (CONTROL PANEL ) and 2 WP8312709 (clip)s
Near San Marcos, TX 78666
Richard
Job Details: 11/04/2020
REFRIGERATOR WHIRLPOOL KRFC302ESS02 Arrived onsite for the refrigerator leaking water into the freezer compartment. Refrigerator is in the garage with no water supply hooked up. Ran diagnostics and found no issues with the valve. Checked voltage and it’s good. Valve turns on and off. Checked fill hose and it’s good. Can’t determine where the leak is at due to no water supply. I went ahead and replaced the water valve and talked to the builder and they stated that they will have plumber come out and hook up a water supply to the refrigerator so the Refrigerator can stay in the garage just in case it leaks. So at this time all functions tested good. Complete
Near Austin, TX 78723
Matthew
Job Details: 11/04/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived onsite to replace console that whirlpool sent to customer. Whirlpool pre diagnosed connectivity issues on faulty console (UI). Replaced console, tested unit and unit is functioning properly. Recommended to customer to call whirlpool WiFi tech team to insure that unit connects properly to avoid issues going forward. Gave customer contact info. Job complete"
Near Austin, TX 78736
Leonardo
Job Details: 11/04/2020
DISHWASHER GE PDT855SSJ0SS Arrived on site to test unit for unit leaking test unit and found unit leaking from drain motor hose will need to order new drain motor WD26X22810 ; ordrng 1 WD26X22810 (DRAIN PUMP )
Near Austin, TX 78723
Matthew
Job Details: 11/04/2020
WASHER AMANA NTW4516FW3 "Arrived onsite for washer leaking. Put unit in diagnostics and found no stored error codes. Ran auto test and did not see any direct signs of a leak. Looked under unit and noticed the clamp to the drain hose was out of place. Corrected hose and clamp, tested unit again and no signs of leak. Job complete"
Near Austin, TX 78737
Leonardo
Job Details: 11/04/2020
VENTHOOD WHIRLPOOL KVWC956JSS0 Arrived on site to test unit for lights flickering. Replaced bulbs test unit and unit still flickering. Ordering new sockets and switches. Office to reschedule ; ordrng 1 W10853393 (SWITCH ) and 1 W11193832 (SWITCH ) and 2 WPW10370558 (SOCKETS )s
Near Pflugerville, TX 78660
Andy
Job Details: 11/04/2020
MICROWAVE WHIRLPOOL WOC54EC0HS01 Arrived on site for oven not operating properly. Tested and inspected unit and found failed UI and control. Ordering needed part. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11297728 (console)
Near Pflugerville, TX 78660
Wesley
Job Details: 11/04/2020
DRYER WHIRLPOOL WED5000DW2 Arrived onsite and found unit needed temp switch to repair. All else checks good. Advised on repair. Unit is now heating as designed.
Near Austin, TX 78748
Kevin
Job Details: 11/04/2020
WASHER WHIRLPOOL WFW5620HW "Arrived on site and inspected washer and found customer is experiencing leaking on the front left corner.
Near Austin, TX 78703
Luis
Job Details: 11/04/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Arrived on site for a defective compressor. Replaced defective compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good"
Near Austin, TX 78745
Kevin
Job Details: 11/04/2020
DRYER WHIRLPOOL MEDC465HW0 "I have done site and found cycling thermostat has failed, after replacing it dryer is working properly. Took one picture of dryer heating and air flow meter. Airflow meter shows that vent is restricted and recommended to customer that it be inspected/cleared, job complete."
Near San Marcos, TX 78666
Noah D
Job Details: 11/04/2020
DISHWASHER WHIRLPOOL WDF330PAHB1 "Arrived on site to inspect dishwasher for not draining, upon inspection found the dishwasher full of water, checked disposal and found it blocked, pushed out cap. No problems found. Complete"
Near Leander, TX 78641
Tommy
Job Details: 11/04/2020
WASHER MAYTAG MVWB855DC3 Arrived onsite for washer not spinning. Upon arrival found unit issues was lid lock and issues with UI customer had video. Tested found lid lock worked and uI operating but control misreading. Replaced control and tested. Unit tested good. Job completed. No signs of leaks during service.
Near Leander, TX 78641
Tommy
Job Details: 11/04/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived onsite for previously diagnosed parts. Installed new lower rack and tested lower rack. Rack tested good. Job Completed.
Near Austin, TX 78735
Kevin
Job Details: 11/04/2020
DISHWASHER WHIRLPOOL WDF530PLYB2 "Arrived on site and inspected dishwasher and started it in a diagnostic cycle and found saved error 7/1, After diagnostic cycle ended it is not heating. Found heating element has failed and replaced it. Top racks are operating properly, Washing cycle is operating properly, sent videos to KB/AHS.Saint overflows while dishwasher is draining, also sent a video to KB/AHS. Discussed running hot water before starting dishwasher cycle to preserve element. No water leaks from connections at time of service, job complete."
Near Pflugerville, TX 78660
Wesley
Job Details: 11/04/2020
REFRIGERATOR WHIRLPOOL WRX735SDHV02 Customer not available in time frame. Ordering freezer door to repair as someone in warehouse stripped the upper peg and tried to retrofit with different hardware. Office to reach out and confirm model and serial. Office to reschedule ; ordrng 1 CONFIRMMODELANDSERIALWITHCUSTOMER and 1 W11104476 (dor-fip) and 1 W11449276 (PEG)
Near Pflugerville, TX 78660
Wesley
Job Details: 11/04/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived onsite and found freezer switch broken. Found ice had jammed. But all else looks good. Cleared ice. Ordering switch and drawer to repair. Drawer is functionally broken. ; ordrng 1 W11162443 (CRISPER PAN) and 1 WP2321285 (switch)
Near Austin, TX 78726
David Z
Job Details: 11/04/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Arrived on site to diagnose one refrigerator with lights out. Found dim lights in the ceiling, and light out in freezer. Unit needs the freezer module replaced. Unit needs new freezer module. ;
Near New Braunfels, TX 78132
Noah D
Job Details: 11/04/2020
WASHER MAYTAG MHW6630HC0 "Arrived on site to inspect washer and install parts diagnosed by technician. Replaced ACU and moved over all hardware, all functions checked out correctly during service test. Complete"
Near Austin, TX 78726
David Z
Job Details: 11/04/2020
WASHER MAYTAG MVWX655DW0 "Arrived on site to diagnose washer that was making noise and leaving an oil residue. Found gearcase had leaked oil and needs to be replaced, gearcase also isn’t able to lock onto the tub to spin. Unit will need gearcase, cam and hub, and shifter on hand. .; ordrng 1 W11454734 (GEARCASE) and 1 W11481722 (SHIFTER)"
Near Leander, TX 78641
Lou
Job Details: 11/04/2020
RANGE WHIRLPOOL WFE320M0JS0 "Arrived on site to inspect range with rust on Sid spaniels. Upon further inspection, I found rust on the inside of both side panels. I removed and replaced the the panels and tested the unit. Unit is operating as designed. Job completed."
Near Leander, TX 78641
Lou
Job Details: 11/04/2020
OVEN WHIRLPOOL WFE320M0ES2 "Arrived on site to install previously diagnosed and ordered parts. Due to the inside of the side panels having rust, I removed and replaced the Sid spaniels and tested the unit. Unit is operating as designed. Job completed."
Near Georgetown, TX 78628
Cliff
Job Details: 11/04/2020
WASHER MAYTAG MVWB750WQ0 Arrived on site to diagnose a washer that is giving long drain error code. Homeowner informed me that already cleaned debris from drain pump. Tested all parts and components and found no other failures at this time. No leaks were found at time of service.
Near San Marcos, TX 78666
Noah D
Job Details: 11/04/2020
WASHER WHIRLPOOL MVW7232HW0 "Arrived on site to inspect washer for not cleaning itself, found tablet in washer, tested on all functions, only cleaning did not work, error code was present. Ordering control. Office for reschedule ; ordrng 1 W11266006 (CONTROL )"
Near Temple, TX 76504
Tyler
Job Details: 11/04/2020
DISHWASHER MAYTAG MDB8959SKZ0 Arrived on site for dishwasher with f9e1 error code and not draining. Upon arrival I ran a diagnostics check and verified the pump was internally broken and the bearing weren’t running smoothly. I replaced the pump and retest unit. Unit not drains as needed and there were no leaks before during or after call. Call complete
Near New Braunfels, TX 78132
Noah D
Job Details: 11/04/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to inspect fridge for not illuminating upper cabinet, found the module provided had not been correct. Ordering correct modules. Office to reschedule ; ordrng 1 W10695459 (MODULE )"
Near New Braunfels, TX 78132
Noah D
Job Details: 11/04/2020
WASHER MAYTAG MVWC565FW2 "Arrived on site to inspect washer for not operating correctly, upon inspection found the drain running and pressure switch failing, was not provided control. Ordering control board. Complete ; ordrng 1 W11399433 (CONTROL )"
Near Hutto, TX 78634
Andy
Job Details: 11/04/2020
WASHER WHIRLPOOL MVWB835DW4 Arrived on site for washer making noise in use. Tested and inspected unit and found oil from gear case. Will need to replace gearcase as well as possibly rotor and stator. Ordering needed parts. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10909670 (nut-spaner) and 1 W10915700 (stator) and 1 W11455453 (GEARCASE )
Near Temple, TX 76502
Tyler
Job Details: 11/04/2020
REFRIGERATOR WHIRLPOOL GI0FSAXVY08 Arrived on site for refrigerator needing previously diagnosed freezer door parts. Upon arrival I was able to put in the approved parts and retest the unit and verified everything is functioning as designed and that the freezer door no longer sticks open or shut. Call complete
Near Georgetown, TX 78626
Cliff
Job Details: 11/04/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site to diagnose a dishwasher that is tripping the breaker. Tested unit and found neutral wire not wired in junction box under the dishwasher. Wired neutral wire properly but found no breakers installed to test unit. Informed builder of findings. Documented power issue with quikpics.
Near Austin, TX 78704
Jacob
Job Details: 11/04/2020
WASHER WHIRLPOOL WFW75HEFW0 "Arrived onsite for unit sometimes staying in drain mode. And not finishing cycles. Put unit in diagnostics, got F3E1 water level system. Replaced level switch. Tested unit. Unit test good. No leaks at this time. Job complete"
Near Georgetown, TX 78626
Cliff
Job Details: 11/04/2020
DISHWASHER WHIRLPOOL WDF130PAHB1 Arrived on site to diagnose a dishwasher that is not cycling properly. Tested unit and found circulation pump locked up. Replaced pump assembly and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Austin, TX 78704
Jacob
Job Details: 11/04/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived onsite for unit not making ice. Looked at unit. Found that unit was making ice. Customer said they are using a lot ice at the moment. Let customer know it takes 3 days to make a full bin of ice. But unit is working at this time. No leaks at this time. Job complete
Near Georgetown, TX 78628
Cliff
Job Details: 11/04/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to diagnose an oven That is not responding to user input. Tested unit and found control panel not consistently registering button press. Panel will need to be replaced to complete repairs. Office will need to set a return appointment due to part availability.; ordrng 1 W11296171 (PANEL)
Near Belton, TX 76513
Al
Job Details: 11/04/2020
DISHWASHER KITCHENAID KDTE204EWH3 Arrived on site and inspected dishwasher not heating. Found 7-1 heating error.Ran diagnostics test mode to reset the heater.Unit completed all aspects of test mode and control reset the heater.Job complete
Near Austin, TX 78717
David S
Job Details: 11/04/2020
REFRIGERATOR KITCHENAID WRS311SDHM05 "Arrived in site for fridge not cooling properly. I inspected the unit and work area. I gained access to the evaporator and found only half a frost pattern. I gained access to the compressor and punctured the dryer. I found the system low on refrigerant. I installed a UV dryer and an access valve into the compressor. I did a push pull test, I pulled a 30 inch vacuum and found it holding. I put a measured charge of 5.3 oz r134a. I monitored the pressure and found them holding and building properly. The unit is operating as designed. Job complete."
Near Temple, TX 76504
Tyler
Job Details: 11/04/2020
WASHER MAYTAG MVWC565FW0 Arrived on site for wash machine I would not advance through cycles. Upon arrival I ran a diagnostic check and found that the washer is giving off a few different area code indicating a stock motor issue. After looking underneath the unit I found that the problem was due to a leaking gear case the gear case at least oil all over the belt and it caused a belt to slip off of its idler pulley assembly I was able to reattach the bell and verify the unit is working
Near Temple, TX 76502
Tyler
Job Details: 11/04/2020
WASHER WHIRLPOOL WTW8500DC0 "Arrived on site for washer not completing cycles. Upon arrival I found the following error codes in diagnostics, F7e5, F2e1, f0e5. I ran a test cycle and found the water inlet valve and main control not functioning properly. I also found the entire rotor /stator assembly ruined with leaking oil from gear case. The gear case is also grinding internally. I attempted to remove the washplate but could get the unit to release from gear case assembly. Unit will need a full rebuild to complete repairs. Office to reschedule due to parts being out of stock. Need scheduled for 2 man labor, tgo call, weigh for 2 hrs but one tech. ; ordrng 1 W10597575 (DRAIN FILTER) and 1 W10734521 (SLIDER) and 1 W10734521 (CLUTCH) and 1 W10752187 (SCREW) and 1 W10752189 (SCREW) and 1 W10752283 (WASHPLATE) and 1 W10754158 (STATOR) and 1 W10754161 (ROTOR) and 1 W10811960 (INNER TUB) and 1 W10909670 (SPANNER) and 1 W11027980 (SCREW) and 1 W11455453 (GEARCASE) and 1 WP8533928 (SCREW)"
Near Leander, TX 78641
David S
Job Details: 11/04/2020
VENTHOOD WHIRLPOOL UXT4130ADS2 Arrived in site for vent hood light not working. I inspected the unit and work area. I found the light not coming on. I gained access to the wiring and I found the neutral for the light not installed correctly. I corrected the wiring and replaced the socket. I tested the unit and it is now working as designed. Job complete.
Near Austin, TX 78703
Jacob
Job Details: 11/04/2020
WASHER MAYTAG MHW8200FW0 "Arrived onsite for unit for unit giving off error codes. Put unit in diagnostics. Got F9E1 long drain, F3E1 water system error, F5E2 door lock error, F6E3 communication error. Erased codes. Re tested unit. Found that the drain motor needed to be replaced. Replaced drain motor. Re tested unit. Unit test good. No leaks at this time. Job complete.
Near Salado, TX 76571
Tyler
Job Details: 11/04/2020
OVEN JENN-AIR JDS9860AAP Arrived on site for range that would not turn on the bake or the broil. Upon arrival I had a very hard time trying to get the range into a diagnostic mode because the UI control with Bon called buttons being pressed. After numerous attempts I was able to verify that the UI control is not always functioning as designed some of the buttons are responsive while others do not want to function at all and in some cases some of the buttons will reset the ui. We will need to return with a new ui control to resolve issue. Part authorization needed. Office to reschedule to parts being unavailable; ordrng 1 UNKNOWN (AHS PART AUTHO NEEDED) and 1 WP5760M302-60 (CONTRL)
Near Leander, TX 78641
David S
Job Details: 11/04/2020
MICROWAVE WHIRLPOOL WMH31017HS4 Arrived on site for vent hood light not working. I inspected the unit and work area. I found the bulb broken in the socket. I replaced the socket. The customer wanted to buy two bulbs.
Near Temple, TX 76502
Jonathan M
Job Details: 11/04/2020
WASHER WHIRLPOOL WTW5000DW3 Arrived onsite for a washer that is still not draining or spinning out correctly. Inspected unit and work area. Tested unit and found unit would not drain. Lifted up unit and found the blue wire disconnected from its connector. Attempted to fasten the wire to another spare connector and drain out the tub. Unit still would not drain. Tested resistance through the drain pump and found 19.7 ohms. Tested resistance from the control through the drain pump circuit and found an open line. Unit will need a lower harness for repair. ; ordrng 1 W11255099 (LOWER HARNESS)
Near West Lake Hills, TX 78746
Jacob
Job Details: 11/04/2020
DISHWASHER KITCHENAID KDTE204ESS0 Arrived onsite for unit not washing. Tested unit. Found that the sump and motor was not working. Replaced sump and motor. Tested unit. Unit test good. No leaks at this time. Job complete.
Near Round Rock, TX 78681
David S
Job Details: 11/04/2020
REFRIGERATOR KITCHENAID KRSF505ESS01 "Arrived on site for fresh food section building ice. I inspected the unit and work area. I found the thermistor showing good in diagnostics. I did a resistance check on the thermistor and found it at 2.3k ohms. I turned the unit on and tested the thermistor I found with the evaporator cold, the thermistor still showing 2.3k ohms. The thermistor is not changing resistance based on temperature. I replaced the thermistor and retested it, it is now changing with temperature change. I changed the defrost mode from adaptive to basic defrost. The unit is now operating as designed. Job complete. No water leaks detected."
Near Round Rock, TX 78681
David S
Job Details: 11/04/2020
WASHER WHIRLPOOL MVW6230HW0 "Arrived on site for washer showing error code F8e1 long fill. I inspected the unit and work area, I activated the hot and cold water valve and found them slowly filling. I replaced the water valve and tested the unit again. I found it working as designed. I ran the unit through a diagnostics cycle and found it operating as designed. Job complete. No water leaks detected."
Near Killeen, TX 76549
Al
Job Details: 11/04/2020
WASHER MAYTAG MHW5630HC2 Arrived on site and inspected front load washer shaking uncontrollably.Confirmed the complaint through customer video.Found the customers husband picked up the units and did not remove the 4 shipping bolts.I removed all 4 and unit tested as designed.Customer satisfied.Job complete
Near Austin, TX 78717
David S
Job Details: 11/04/2020
COOKTOP WHIRLPOOL WFE505W0JZ0 Arrived on site for cooktop not working. I inspected the unit and work area. I gained access to the main harness and the terminal block. I found the harness shorted out. I went to remove the terminal block to install a new connector and the block started to fall apart. I am ordering a new main harness W11416047. The office will reschedule when we have an eta on the part. ; ordrng 1 W11416047 (MAIN HARNESS)
Near Copperas Cove, TX 76522
Al
Job Details: 11/04/2020
WASHER WHIRLPOOL WTW5000DW3 Arrived on site and inspected washer not advancing.Service tested the unit and unit showed no error codes.Calibrated the unit and even sat through a quick wash cycle.Unit not works to customers satisfaction.No leaks detected at time of service.Job complete
Near Temple, TX 76501
Jonathan M
Job Details: 11/04/2020
WASHER MAYTAG MHW5500FW1 "Arrived on site for a washer that would not stop spinning. Inspected unit and work area. Customer plugged in the unit to show exactly what it was doing and found the unit not spinning but continuing to try to drain. Removed pressure hose from pressure switch and unit still continue to drain. Unplugged pressure switch and found unit still trying to drain and flashing the F3 E1 (pressure system fault) error code. Went into service diagnostics and found no stored error codes, despite getting one a few seconds earlier. Replaced main control and tested unit. Unit ran as designed. Call complete."
Near Austin, TX 78701
Jacob
Job Details: 11/04/2020
WASHER WHIRLPOOL WFW560CHW0
Near Lorena, TX 76655
Jonathan M
Job Details: 11/04/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site for refrigerator that’s making a squeaking sound when the door opens. Inspected unit in the work area. Confirmed customers complaint and removed the door from hinges. Applied grease to both hinges and reseated the door on both hinges. Tested unit and unit is working as designed. Call complete.
Near Waco, TX 76712
Jonathan M
Job Details: 11/04/2020
MICROWAVE GE SCA1001KSS 02 "Arrived onsite for a microwave that is not heating. Inspected unit and work area. Found wave guide cover completely burnt up. Removed cover and found arc marks inside the wave guide. I called GE techline and spoke to Chuck SR# 04720754. He advised with the arc marks, the unit would create sparks and repairs would not fix the unit for any extended period of time. He advised there is no repair that can be made to fix the unit. Call complete."
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 11/04/2020
MICROWAVE WHIRLPOOL WOC54EC0HS01 (JO) Arrived on site to install previously diagnosed parts. Turned breaker off and installed new control. Cycled power again and installed new UI. Powered unit back on and went into diagnostics to check configuration. Unit working as designed. Call complete.
Near Dripping Springs, TX 78620
Andrew
Job Details: 11/04/2020
DISHWASHER KITCHENAID KUDE70FXPA5 "Arrived on site to replace parts from previous diagnosis. Replaced pump and motor assembly, OWI sensor, drain motor and filter. Tested unit, unit works good. No leaks detected. Noticed there was not a high drain loop, installed high drain loop for customer.
Near Austin, TX 78737
Leonardo
Job Details: 11/04/2020
COOKTOP WHIRLPOOL WCG97US6DS00 Arrived on site to test unit for burner not turning on. Test unit and found all knobs broken not allowing to turn burner on can’t use the unit with the broken knobs. Replaced all knobs test unit and unit test good job complete.
Near Austin, TX 78737
Leonardo
Job Details: 11/04/2020
OVEN FRIGIDAIRE LGGF3043KFK Arrived on site to test unit for self cleaning not working. Test unit and found unit working as designed. Customer was looking for the start button but no start button needed job complete.
Near Georgetown, TX 78628
Jonathan S
Job Details: 11/04/2020
REFRIGERATOR KITCHENAID KRFC704FPS04 Arrive on site to install previously diagnosed parts. Took off door and switched gasket and cam to new door. Inspected new door which had bottom and top magnet and found no damage. Installed new door and handle onto fridge. Call complete.
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 11/04/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived on site for refrigerator not making ice. Inspected unit and work area. Measured temperature in FC 8° and was continuing to drop. Measured temperature in ice housing at 15°. Inspected ice maker and found dry. Performed fill cycle and found inlet valve getting voltage and ice maker not getting water. Found failed inlet valve. Replaced inlet valve and tested in diagnostics cycle. Unit working as designed. Call complete.
Near Robinson, TX 76706
Jonathan M
Job Details: 11/04/2020
DISHWASHER GE GDF540HGD0BB Arrived on site for a dishwasher that’s not drying. Inspected unit and work area. Placed in service diagnostics and tested the heating circuit. Found heater not kicking on. Found a sensor covered electrical tape sitting on top of the drain pump. Attempted to reposition it onto the tub and found unit would not come out. Attempted to remove power cord from the terminal block area due to power cord causing unit to not come out. Could not get power does loose from terminal block to test. Office will need to contact customer about reschedule date when the Appliance can be made accessible for diagnostics.; saved tckt
Near Bertram, TX 78605
Jonathan S
Job Details: 11/04/2020
WASHER MAYTAG MVWB865GW0 "Arrived on site for washing machine that was not powering on. Checked outlet and found power. Checked control and found indicator light not on. Installed new control and ran unit through diagnostic cycle, unit functioning as designed. Call complete."
Near Bertram, TX 78605
Jonathan S
Job Details: 11/04/2020
DRYER WHIRLPOOL WED5620HW1 Arrived on site for dryer making noise on right side. Found sound pad fallen down by heater and moved it up to mid drum. Unit working as designed. Call complete.
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 11/04/2020
FREEZER WHIRLPOOL WZF34X18DW03 Arrived on site to install previously diagnosed parts. Removed old control assembly and installed new one. Performed diagnostics and tested operation. Unit working as designed. Call complete.
Near Austin, TX 78737
Leonardo
Job Details: 11/04/2020
DISHWASHER WHIRLPOOL WDT720PADM2 "Arrived on site to test unit for loud noise when unit washing. Test unit and can hear something stuck in the wash motor. Needs new wash motor