Service History 950 - Appliance Express

We serviced a

WHIRLPOOL VENTHOOD

Model UXT5536AAS3

Near Leander, TX 78641

Kayman

Job Details: 05/07/2021

Arrived onsite for vent hood with buttons sticking. Upon inspection I confirmed the buttons would not engage or they would get stuck behind the panel. I accessed the button control and found it mounted either upside down or the bracket was upside down and the button were now bent. I replaced the control and tested the unit. The unit is working as designed at this time. Job complete.

We serviced a

GE REFRIGERATOR

Model PYE22PSHISS

Near Waco, TX 76712

Jonathan M

Job Details: 05/07/2021

Arrived on site for refrigerator that?s losing temperature in the refrigerator section and has ice forming on the back wall. Inspected unit and work area. Found evidence of a defrost issue in the fresh food section. Removed evaporator cover and had to steam off ice buildup inside the evaporator compartment. Tested resistance through the bimetal and heater and found proper resistance at 82.4 ohms. Replaced control board and reassembled unit. Unit begin cooling as designed. Call complete.

We serviced a

FRIGIDAIRE RANGE

Model FEF366EBH

Near Robinson, TX 76706

Jonathan M

Job Details: 05/07/2021

"Arrived on site for arrange with burners that are not working properly. Inspected unit and work area. The customer advised that she knows that her right front burner was not working properly because it seems to be set on high in a matter which setting you put it on. However she wanted her other burners checked. Tested all burners and did confirm customers complain about the right front burner. However, the rest of the elements were working as designed. Replaced infinite switch for the right front burner and unit began working as designed. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WZF34X20DW02

Near Killeen, TX 76549

Tyler

Job Details: 05/07/2021

Arrived on site for refrigerator not sealing properly . Upon arrival I was able to confirm that the bottom right side of the door was not allowing the gasket to fully sealed against the fridge. Upon further inspection I was able to find and verify that because of the gasket that ceiling was actually due to the door itself being dented in on the bottom right side of the door. I took photos to explain situation office will need to reschedule once availability of door is known and we will need to return with the new gasket as well; ordrng 1 W10673707 (Door)

We serviced a

WHIRLPOOL DRYER

Model WED75HEFW1

Near Round Rock, TX 78664

Wesley

Job Details: 05/07/2021

Arrived onsite and found shorted heating element. Replaced element. Unit is now operating as designed. Advised customer on repair. All checks good.

We serviced a

GE REFRIGERATOR

Model TFX25JPCGWW

Near Killeen, TX 76549

Tyler

Job Details: 05/07/2021

"Arrived on site for fridge not cooling. Upon arrival I immediately found a massive defrost issue in freezer. At this time unit will need a new defrost heater, bimetal, and defrost timer, due to amount of ice build up outside of evap coil Fridge will need a minimum of 24-48 hrs of defrosting naturally with fridge turned off. Informed customer of necessary steps in order to properly defrost unit.Customer is starting defrost on day of diagnostics and should have fridge ready for us upon returning. ;

We serviced a

GE DRYER

Model DBLR333EE2WW

Near Killeen, TX 76549

Job Details: 05/07/2021

"Arrived on site to install previously ordered parts.Removed and replaced the belt and rear bearing kit.Reassembled and unit still made the exact same sound.Disassembled once again and noticed the heater assembly and drum were both defective, causing the loud scraping noise.Also verified the rear bearing was lodged inside the heater assembly.; ordrng 1 WE21X20562 (Drum assembly) and 1 WE11M23 (Heater Housing Assembly)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Kempner, TX 76539

Job Details: 05/07/2021

"Arrived on site and inspected recently purchased Kitchenaid dishwasher.Unit wouldnt go into diagnostics test mode and, so I accessed the float switch and discovered water sitting in the float switch tray.Emptied it, plugged the float switch back in and unit allowed me to access diagnostics test mode.Found through error code F7E1 (single wash motor failure).Unit would fill, sit for 4-5 minutes and drain, without washing.Ordering the pump and motor, which is an EXPART .Office to schedule return services due to part availability.Needs more work ; ordrng 1 W11416362 (PUMP AND MOTOR)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Austin, TX 78737

Luis

Job Details: 05/07/2021

"Arrived on site for no ice. Adjusted shaft in plate tested ice dispenser ice dispensing,ran diagnostics all test passed"

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near Temple, TX 76504

Tyler

Job Details: 05/07/2021

"Arrived on site for washer needing previously diagnosed valve, main control, harness. Upon arrival found unit leaking water from bad seal and connects on hot side filling to valve. Valve its self was not sporadically spitting out water. Customer had seal to replace in fill line and I was able to repair valve issue. I then retested unit and found unit still making buzzing noise. I replaced main control but unit still made noise. I then called whirlpool commercial techline and spoke with Freddy commercial techline.He had me test voltage and harness from board to relay device. After tests we found relay was bad causing noise not the main control. He recommended we return with relay and main control as a back up for relay. Was able to reschedule customer; ordrng 1 W11384790 (Relay)"

We serviced a

GE DISHWASHER

Model GSD3220F00BB

Near Killeen, TX 76549

Tyler

Job Details: 05/07/2021

"Arrived on site for dishwasher leaking. Upon arrival customer stated door gasket had recently been replaced a few days before our arrival. Upon further inspection I found motor and pump assembly all working as designed with no leaks, I then disassembled door and found the spacer seal between door gasket hard as a rock and not holding water in tub allowing it instead to leak out top middle portion of kick plate under door. I also found racks are slowly starting to rust out but not at an emergency point yet with rust. Unit can be repaired but when to gasket insert spacer being bad office will need to reschedule once availability of parts is known. Also recommend new inner door half to help insure unit is holding gasket in place well.; ordrng 1 WD08X10015 (Gasket insert) and 1 WD31X10004 (Inner door)"

We serviced a

GE MICROWAVE

Model HVM1540LN1CS

Near West, TX 76691

Jonathan M

Job Details: 05/07/2021

"Arrived on site for a microwave that has no power. Inspected unit and work area. Confirmed customers complaint and check voltage. Customer advised that he had replaced a fuse on the unit and that it didn?t work. Checked voltage at the outlet and found the hot and neutral reversed on the plug. Confirmed issue with the multimeter. Used an extension cord to plug the unit into another outlet. Found the unit still wouldn?t turn on. Checked all door switches, and found all had continuity. Went to check voltage at the fuse and it immediately once the fuse was pushed in, the lights came on. Tess of the unit several times in the unit is not working as designed. Call complete."

We serviced a

GE REFRIGERATOR

Model PSHS6PGZBESS

Near Waco, TX 76712

Jonathan M

Job Details: 05/07/2021

"Arrived on site for a refrigerator with a broken icemaker. Inspected unit and work area. The customer advised that the unit icemaker has been worked on and or replaced four times prior and that the same thing keeps happening every single time they fix the icemaker. She advised that the unit overfills and causes damage to the actual icemaker, whether pieces fall off or the motor burns out. Found the icemaker over filled with water. Tested water pressure and found really high water pressure coming through the water dispenser. Turned the water pressure down at the wall and tested the unit again. Found water pressure was pushing out water normally. Replace the icemaker due to a broken ice blades. Tested unit and unit filled properly and finished out a harvest cycle as designed. Call complete."

We serviced a

GE MICROWAVE

Model JEB1860SM2SS

Near Waco, TX 76710

Jonathan M

Job Details: 05/07/2021

Arrived on site for I microwave that would not heat or turn. Inspected unit and work area. Removed cover and found the secondary switch burned and broken. Replaced switch and tested unit again. Unit still had an issue with turning on and heating. Remove the cover again and found that the plastic switch holder had been stripped where the screw goes at the top giving the top some play that would not allow the primary switch to be pressed when the door closed. Moved the screw to another spot on the holder and tested the unit. The unit began to hold in place as designed and it is working as designed. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near New Braunfels, TX 78130

Brandon

Job Details: 05/07/2021

"Arrived on site for customer complaint of unit not drying, I ran diagnostic test cycle, found sensor error, I replaced sensor, unit tested good."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017AS2

Near Liberty Hill, TX 78642

Cliff

Job Details: 05/07/2021

Arrived on site to diagnose a microwave that isn't heating. Found diode shorted and replaced it. All is working properly at this time

We serviced a

GE DRYER

Model GTDP490ED0WS

Near Dripping Springs, TX 78620

Robert

Job Details: 05/07/2021

Arrived on job for complaints of not starting. Found timer and timer knob not working properly. Replaced both and test dryer. Aff functions working properly.

We serviced a

WHIRLPOOL DRYER

Model WED7500GC0

Near Killeen, TX 76549

Job Details: 05/07/2021

"Arrived on site and inspected dryer door not staying closed.Confirmed the complaint and loosened the hinge screws and unit tested as designed.Customer did have a much larger load inside the unit , which I photographed.Issues corrected.JOB COMPLETE"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near New Braunfels, TX 78130

Andrew

Job Details: 05/07/2021

"Arrived on site to test unit for not washing properly. Found bad actuator. Replaced actuator, tested unit, unit works good. No leaks detected. Job complete."

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS0

Near Manor, TX 78653

Matthew

Job Details: 05/07/2021

"Arrived onsite for range control error F1E0. Upon arrival error was present. Code for internal board failure.

We serviced a

WHIRLPOOL DRYER

Model WED6620HC1

Near Austin, TX 78727

Tommy

Job Details: 05/07/2021

Arrived onsite for unit tripping breaker and not heating correctly. Upon arrival found unit had poor air flow. Tested unit couldnt get it to trip breaker however found unit interior dirty. Vacuumed out. Also found control intermittently communicating replaced control. Found unit blower undamaged and operating as well as fuses thermostat and heater. Spoke with customer on vent cleaning. Job Completed.

We serviced a

WHIRLPOOL WASHER

Model WTW5100HW0

Near Manor, TX 78653

Matthew

Job Details: 05/07/2021

"Arrived onsite for washer making screeching sound. Put unit in diagnostics and found stored error codes for off balance load, off balance pause and motor not reaching target RPM. Ran auto test and noise was in spin cycle. Found faulty motor and belt. Cam was also worn. Replaced motor belt and cam. Tested unit and unit is functioning properly. No noise. Made additional recommendation that Customer should monitor oversized or unbalanced loading. Clothes should be loaded per use and care guide. Job complete"

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW

Near Austin, TX 78739

Robert

Job Details: 05/07/2021

Arrived on job for complaints of smell. Ran diagnostics and found no codes level washer and check drain line. No leaks detected at time of service.

We serviced a

KITCHENAID WINE COOLER

Model KUWL314KSS00

Near Austin, TX 78704

Jacob

Job Details: 05/07/2021

Arrived onsite for unit stuck with only the cool off button lite up and nothing else. Called tech line. Had me try and get the unit to turn on by holding the cool on button but nothing would happen. Said that we have an issue with the UI assembly. Office to reschedule.; ordrng 1 W11532916 (UI ASSEMBLY )

We serviced a

WHIRLPOOL OVEN

Model WFG320M0BS3

Near Leander, TX 78641

David S

Job Details: 05/07/2021

Arrived on site to replace outer door due to adhesive failing on both sides for the front panels. Replaced the outer door and now the unit is restored. Job complete.

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS

Near Austin, TX 78744

Scott

Job Details: 05/07/2021

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFHS2622MBE

Near Riesel, TX 76682

Jonathan M

Job Details: 05/07/2021

"Arrived on site for a refrigerator that?s not cooling the refrigerator section. Inspected unit and work area. Found massive frost all over the entire inside of the freezer section. Checked for stored error codes and found an E26 (fz side high temp alarm), E27 (ff side high temp alarm), and E33 (defrost circuit issue) error codes. Tested thermistors, damper control, evaporator fan, and defrost circuit. All tests ran as designed. Found the defrost heater showing the defrost thermostat closed and the unit began to heat. Found the evaporator coil is covered in frost causing the high temperature issue. Spoke to PR and was advised that it sounded like the door was left open causing this defrost issue. Was advised to make no repairs and unit is working as designed. Defrosted coils for the customer and advised her to call back if any other issues persist. Also checked for air gaps in her gasket and found none. Call complete."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH54521JZ0

Near Austin, TX 78737

Robert

Job Details: 05/07/2021

Arrived on job for complaints of noise. Ran test cycle and noise level normal. Heating properly no errors found.

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Austin, TX 78717

Kayman

Job Details: 05/07/2021

Arrived onsite for dryer not operating. After inspection of the unit I found the L1 line on the power cord was not making contact with the terminal block. I found both the screw and the block backing was missing. No damage to the power cord. I replaced the terminal block with the provided kit. I tested the unit and it is working and heating as designed at this time. Job complete.

We serviced a

KITCHENAID RANGE

Model KGSK901SSS00

Near Georgetown, TX 78633

Cliff

Job Details: 05/07/2021

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Austin, TX 78744

Leonardo

Job Details: 05/07/2021

Arrived on site to test unit for shorted board and sensor. Replaced both parts test unit and unit test good job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM03

Near Pflugerville, TX 78660

Wesley

Job Details: 05/07/2021

Arrived onsite and found the ice melted together in the ice bin strong enough to jam the motor. Corrected ice block by loosening ice. Heat treated gaskets to prevent freezing condensation. Unit is now operating as designed. Advised customer on repair.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Austin, TX 78731

Luis

Job Details: 05/07/2021

"Arrived on site for door issues. Diagnosed left side door liner not fully engaging switch,installed spacer to liner checked door operation good,water and ice working. ; used 2 Wpw10221048 (Spacer) from stock"

We serviced a

GE MICROWAVE

Model PVM1970SR1SS

Near Lockhart, TX 78644

Brandon

Job Details: 05/07/2021

"Arrived on site for customer complaint of unit turning on when opening the door and tripping the breaker when trying to start,

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Austin, TX 78757

Tommy

Job Details: 05/07/2021

Arrived onsite for washer not operating correctly. Upon arrival found unit agitator wasnt installed. Adjusted unit is now operating as designed. Job Completed.

We serviced a

MAYTAG DRYER

Model MED5630HW1

Near Austin, TX 78731

David Z

Job Details: 05/07/2021

Arrived on site to diagnose dryer making noise. Ran unit and found a metallic rattling coming from inside the unit. Disassembled the unit and used truck stock sound deadening pads to insulate metal on metal contact points. Retested unit and verified noise is now gone. Verified unit is heating and working as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM04

Near Austin, TX 78741

Luis

Job Details: 05/07/2021

"Arrived on site for no lights and water leaking. Diagnosed a frozen drain and defective led modules in fresh food and freezer. Defrosted drain checked water flow good,replaced both leds unit working as designed ; used 1 WPW10515058 (Led module), and 1 WPW10515057 (Led module) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Austin, TX 78731

David Z

Job Details: 05/07/2021

"Arrived on site to diagnose dishwasher that was not spraying water from the arms. Ran unit and could hear pump running, but no water spraying. Removed sump and found that the wiring for the diverter was reversed, red and blue wires in the wrong sockets of the diverter. Reversed to proper locations and tested unit. Verified unit is now spraying and working as designed. Call complete."

We serviced a

KITCHENAID DISHWASHER

Model KDPE234GPS

Near Austin, TX 78746

Leonardo

Job Details: 05/07/2021

Arrived on site to test unit for dispenser door broken. Replaced dispenser test unit and unit test good job complete.

We serviced a

WHIRLPOOL RANGE

Model WFG550S0HZ2

Near Leander, TX 78641

David S

Job Details: 05/07/2021

"Arrived on site to replace control after previous diagnostic, replaced the control and tested bake and broil, unit is working as designed. Job complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Austin, TX 78754

Wesley

Job Details: 05/07/2021

Arrived onsite and found unit had possible computer glitches and advised main control and deli and ui should be replaced together at which time resetting the unit no longer seemed reasonable. Some symptoms of glitches following the winter power surges. Also the RC evap drain pan had warped causing continual freezing of the drain and condensation forming sheets and lakes on the bottom of the fridge cabinet.

We serviced a

KITCHENAID RANGE

Model KFDC558JSS00

Near Round Rock, TX 78665

Wesley

Job Details: 05/07/2021

Arrived onsite and found unit door correct. Used to replace original damaged door. Unit is now operating as designed. Advised customer on repair. All checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIDM01

Near Georgetown, TX 78633

Jonathan S

Job Details: 05/07/2021

"Arrived on site to install previous diagnosed part. Removed failed damper and installed new. Performed diagnostics mode and tested operation. All tested good, no water leaks detected during service. Spoke with customer on air filter and user care guide."

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Cedar Park, TX 78613

David S

Job Details: 05/07/2021

"Arrived on site to replace gearcase, rotor, rotor bolt and slider had to drill rotor bolt out of old gearcase assembled the parts and had to use new clutch screws along with new assembly, put unit into diagnostics and ran test 52 for calibration then ran a cycle with test 51. Unit is operating as designed. Job complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KBSN602ESS01

Near Austin, TX 78731

Luis

Job Details: 05/07/2021

"Arrived on site for no lights. Found no lights in freezer section diagnosed a defective led module,replaced lower left side led module all lights working after replacement ; used 1 W11462342 (Led) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS02

Near Leander, TX 78641

Kayman

Job Details: 05/07/2021

Arrived onsite to install previously diagnosed parts. I installed the HV control and UI. The customer stated the unit has been making and dispensing ice since last visit. No leaks detected during time of service. Job complete.

We serviced a

WHIRLPOOL OVEN

Model WOS92EC0AS02

Near Georgetown, TX 78628

Jonathan S

Job Details: 05/07/2021

"Arrived on site for oven making vibration noise when unit is hot. Tested operation and heated unit to 350? to identify noise. No noise occurred at 350? on normal bake. Ran unit on convection bake at 425?. Found noise occurring when only cooling fan is running. Will need to replace fan assembly. Not able to install part due to unit being hot.

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Austin, TX 78727

Tommy

Job Details: 05/07/2021

Arrived onsite for dishwasher uI not operating correctly. Upon arrival found UI not reading touch well. Spoke with customer on soap suds and clearing them before use. Job Completed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS00

Near Buda, TX 78610

Robert

Job Details: 05/07/2021

Arrived on job for not cooling. Unit frosted in refrigerator. Replaced evaporator motor again both part

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Austin, TX 78758

David Z

Job Details: 05/07/2021

"Arrived on site to diagnose dryer that has to be run several times to dry clothes. Ran unit and verified it is heating and circulating. Checked airflow and found bad airflow, almost no air being moved out of unit. Advised customer to contact dryer vent wizard to come and clean out the vents, as unit is blowing and drying properly. No action needed as unit is working and vents just need to be cleaned. Call complete."

We serviced a

KITCHENAID DISHWASHER

Model KDPE234GPS0

Near Austin, TX 78741

Leonardo

Job Details: 05/07/2021

Arrived on site to test unit for unit not washing dishes. Test unit and found unit not getting water in. Replaced fill valve test unit and unit test good job complete. No leaks present at this time.

We serviced a

WHIRLPOOL DISHWASHER

Model KDPM604KPS0

Near Austin, TX 78730

David Z

Job Details: 05/07/2021

Arrived on site to install previously diagnosed wash motor to resolve noise coming from unit. Replaced sump and motor and retested. Verified unit is quiet and running as designed. No water leaks found. Call complete.

We serviced a

KITCHENAID DISHWASHER

Model KUDS30IVBL4

Near Austin, TX 78757

Scott

Job Details: 05/07/2021

"Arrived on site for dishwasher not starting . Put unit in diagnostics mode .passed all phases of test . Started in normal cycle ,let run for about 15-20 mins . Put back in diagnostics again all checks normal. Couldn?t duplicate issue . No water leaks detected at time of service.

We serviced a

MAYTAG WASHER

Model MHW5630HC0

Near Georgetown, TX 78626

Lou

Job Details: 05/07/2021

"Arrived on site to inspect washer error codes. Upon further inspection, customer advised that they washed some flannel sheets, pillow cases and a towel and the unit would not spin out the water during spin cycle. Also, customer advised that the dispenser is leaking water during wash cycle. I placed the unit in diagnostics and found error codes F0E5 & F0E2. Cleared the codes and continued with testing. Unit is operating as designed. Customer has a water softener system. I found the customer is using too much detergent which is causing too many suds (F0E2). I drained the remaining water from the unit and removed and replaced the WL sensor and blew through the sensor tube and it was clear. Retested the unit and it continues to operate as designed. I am ordering the dispenser assembly and office to schedule return service. No water leaks observed other than the dispenser.; ordrng 1 W11465533 (Dispenser assembly) and 1 CNOTE (LSO PER CUSTOMER REQUEST) and 2 CNOTE (2 MAN JOB)s"

We serviced a

GE OVEN

Model CT9550SH1SS

Near Georgetown, TX 78628

Lou

Job Details: 05/07/2021

"Arrived on site to install previously diagnosed and ordered parts. Due to the unit UI/console failing, I removed and replaced the UI/console and tested. Unit continues to not heat. I pulled the unit out and tested voltage at the control and got 97V from the common (red) at K207 to the NO (black) on K203. Verified L1 from the NO on K203 to neutral (124V). Went to verify L2 from the red at K207 to neutral and only got 97V. I advised the customer of my findings and showed him the voltage readings. I recommended that they have an electrician inspect the wiring/breaker to the unit. Unit left turned off at the breaker, job completed."

We serviced a

ELECTROLUX OVEN

Model E30DF74GPS5

Near Georgetown, TX 78633

Lou

Job Details: 05/07/2021

"Arrived on site to inspect range door latch not working. Upon further inspection, I tested the unit in a clean mode and pressed the door switch closed and found the door latch does not operate. I found the latch loose and wiggly.No gas leaks detected during service, job completed."

We serviced a

KITCHENAID DISHWASHER

Model KUDS01FLSS3

Near Georgetown, TX 78633

Lou

Job Details: 05/07/2021

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the inlet valve and tested. Once I turned the water on, the elbow connecting the valve to the water line began to leak. I turned the water off and advised the customer to not use the unit due to the connection leaking. I am ordering a CNOTE-PARTS RESEARCH ELBOW CONNECTOR and office to schedule return service. Water turned off under the sink for safety. ; ordrng 1 CNOTE (PART RESEARCH-ELBOW)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ03

Near Hutto, TX 78634

Jimmy J.

Job Details: 05/07/2021

Arrived on site to install previously diagnosed part. Removed door and installed new door. Ice dispenser has been operating as designed. New coupler and ice bin will not be needed. Customer confirmed the ice comes out when paddle is pushed. Tested dispenser and water is dispensing as designed. Job completed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADW7

Near Austin, TX 78717

Kayman

Job Details: 05/07/2021

Arrived onsite for dishwasher not washing. Upon inspection I found the sump and motor running good in diagnostics. I found the upper spray arm is detaching from the manifold and getting stuck in one spot. I am not able to get the spray arm to secure to the manifold so I will need to order and return. Ordering manifold(WPW10340683) upper spray arm(WPW10317197) office to R/S. ; ordrng 1 WPW10340683 (Manifold) and 1 WPW10317197 (Spray arm upper)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS6

Near Kyle, TX 78640

Leonardo

Job Details: 05/07/2021

Arrived on site to replace fuse and mag and cap and diode. Replaced all parts requesting for double labor test unit and unit test good job complete.

We serviced a

WHIRLPOOL OVEN

Model WOC54EC0HS04

Near Leander, TX 78641

David S

Job Details: 05/07/2021

"Arrived on site to diagnose UI not responding to any touch, customer informed us that nothing is working on the console. We found the console completely frozen and un responsive to touch, reset the breaker and found that the unit is now responding to touch but In diagnostics it is showing error code f6e4, we tested unit functions and found unit is operating as designed and we found the UI not responding when we tried to turn bake off, took several times to turn off, we are ordering the UI console for repair on return. Office to schedule return visit.; ordrng 1 W11297728 (UI console)"

We serviced a

GE REFRIGERATOR

Model PYE22KSKOSS

Near Austin, TX 78729

Kayman

Job Details: 05/07/2021

Arrived onsite for refrigerator intermittently not detecting door closed I found the right side FF plunger switch when depressed it would work as designed 2or 3 pushes but then feels like it slips out of place and will not register. Can hear clicking then no clicking. I am ordering the right side FF light switch(WR23X29161) to complete the repair. Office to R/S; O-emld tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ00

Near Liberty Hill, TX 78642

Cliff

Job Details: 05/07/2021

Arrived on site to diagnose a refrigerator that has a damaged handle. Found freezer door handle set screws stripped and replaced handle. All is working properly at this time and no leaks were found at time of service.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Austin, TX 78727

Tommy

Job Details: 05/07/2021

"Arrived onsite for fc not freezing correctly upon arrival found fc heater, and fan operating. Unit had large blockage of ice on right side. Cleared and ran test 4 found unit evap wouldnt have refrigerant go through all the way ordering sealed systems. ; ordrng 1 WPW10608485 (Evap) and 1 W10832994 (Compressor) and 1 WPW10143759 (Droer) and 1 W11506635 (Coupling)"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS0

Near Bastrop, TX 78602

Matthew

Job Details: 05/07/2021

Arrived onsite for range cooktop not working. Found both rear elements and FL element not energizing. Only FR was operational

We serviced a

KITCHENAID OVEN

Model KODE300ESS03

Near Lampasas, TX 76550

Job Details: 05/07/2021

"Arrived on site to inspect double wall oven steaming to the point where its affecting the finish on the customers cabinets above the unitCustomer advised the excessive steam is occurring when she bakes food the are known to produce steam.I asked is the food could be covered with foil and customer advised not all food she prepared has foil covering the entrees.

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Lampasas, TX 76550

Job Details: 05/07/2021

"Arrived on site and inspected washer making a clicking noise during agitation cycle.Confirmed the complaint and the rotor motor screw wasnt full seated into the unit.Corrected it, now unit operates as designed.Job complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519FB0

Near Austin, TX 78753

Matthew

Job Details: 05/07/2021

Arrived onsite to replace previously diagnosed parts. Replaced microwave door. Tested unit and unit is functioning properly. Job complete

We serviced a

WHIRLPOOL RANGE

Model WOS51EC0AS02

Near Pflugerville, TX 78660

Wesley

Job Details: 05/07/2021

Arrived onsite and replaced the blower and thermal fuse. Tested unit and found f1e1 recurring. Accessed diagnostics and found open or shorted main oven sensor error. And no reading of the real time temp. Ordering oven sensor to repair. Advised customer of outstanding repair need. All other basic functions appear to be working. ; ordrng 1 WP74008369 (Oven sensor) and 1 WP74008369 (Oven sensor)

We serviced a

WHIRLPOOL WASHER

Model WTW5005KW0

Near Round Rock, TX 78664

Jimmy J.

Job Details: 05/07/2021

Arrived on site to install previously diagnosed part. Found actuator had popped out again. Removed actuator and belt. Installed new actuator and belt. Placed in diagnostics and washer is performing as designed. Cleared error code due to actuator popping out of cam again. No leaks detected. Job completed.

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC0

Near Austin, TX 78749

Robert

Job Details: 05/07/2021

Arrived on job for complaints of not draining. Removed pump and found debris in pump. Cleared pump and tested. No leaks detected at time of service.

We serviced a

MAYTAG WASHER

Model MHW6630HC0

Near Austin, TX 78735

Robert

Job Details: 05/07/2021

Arrived on job for complaints of no drain. Found pump not working. Replaced pump and test.

We serviced a

LG WASHER

Model WM2016CW

Near Georgetown, TX 78626

Lou

Job Details: 05/07/2021

"Arrived on site to inspect washer leaking. Upon further inspection, I placed the unit in diagnostics and tested. I could not duplicate the leak, but I found by looking from the back of the unit where there is old water streaks on the back of the front panel just under the bellow drain port. I found the drain port completely clogged with debris and there is old water streaks at the bottom the bellow. I removed and replaced the bellow and retested. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

AMANA DISHWASHER

Model ADB1400AGS3

Near Pflugerville, TX 78660

Wesley

Job Details: 05/07/2021

Arrived onsite and found unit operating as designed. Advised customer on use and care. Unit is heating as designed. All checks good.

We serviced a

KITCHENAID COOKTOP

Model KCES556HBL00

Near Georgetown, TX 78628

Jonathan S

Job Details: 05/07/2021

Arrived on site for far right knob bent and cooktop crooked. Customer stated they were able to correct the cooktop being crooked. Was able to adjust burner stem. Tested all operations. All tested good.

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near Georgetown, TX 78628

Cliff

Job Details: 05/07/2021

"Arrived on site to replace panel for dishwasher. Found new panel bowed, and am reordering it. Office to set return appointment. ; ordrng 1 W11416371 (Panel)"

We serviced a

WHIRLPOOL DRYER

Model WET4024EW0

Near Georgetown, TX 78626

Lou

Job Details: 05/07/2021

"Arrived on site to inspect dryer not tumbling. Upon further inspection, I tested the dryer and found it would turn one full turn then stop. Disassembled the unit and found the drum seal had come unattached from the bulkhead and got bound up in the drum bearing and melted to the drum bearing. I am ordering the drum seal kit and bearing and office to schedule return service. No water leaks observed during service and no lint observed during service.; ordrng 1 WP3394508 (Bearing ring) and 1 279264 (Drum seal)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FZDM03

Near Austin, TX 78724

Scott

Job Details: 05/07/2021

Arrived on site for ice building up around icemaker . Found fill tube frozen up. Valve weeping . Replace all parts with ice maker kit . Ran harvest all checked normal. No water leaks detected at time of service. Job complete .

We serviced a

WHIRLPOOL WASHER

Model WETLV27HW1

Near Austin, TX 78724

Scott

Job Details: 05/07/2021

Arrived on site . Couldn?t duplicate error . No error codes . Work order may be a duplicate . No water leaks detected at time of service. Job complete .

We serviced a

KITCHENAID DISHWASHER

Model KDTE254ESS1

Near Austin, TX 78703

Jacob

Job Details: 05/07/2021

Arrived onsite to replace pump and motor. Replaced part. Tested unit. Unit tested good. No leaks at this time. Job complete.

We serviced a

WHIRLPOOL WASHER

Model MVWB865GW0

Near Pflugerville, TX 78660

Wesley

Job Details: 05/07/2021

Arrived onsite for unit not working and found F5e3 latch error. Tested unit and found all operating as designed in diagnostics. In event of callback bring latch. Unit is working at this time.

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near Cedar Park, TX 78613

Kayman

Job Details: 05/07/2021

Arrived onsite for wall oven with touch panel issues. Upon inspection I confirmed the complaint of lines going through the screen and it jumping time and date. I removed and replaced the main control and console. I tested the unit and it is working as designed at this time. I had trouble with the customers app for the smart oven. I was able to get the unit connected to WiFi but not synced with the app. I left the WiFi connect teams number for assistance. Job complete

We serviced a

WHIRLPOOL RANGE

Model WFE515S0EW0

Near Manchaca, TX 78652

Jacob

Job Details: 05/07/2021

Arrived onsite for unit having issues heating on the front right burner. Upon further inspection. Found that the switch was burned out. Replaced switch p. Tested unit. Unit tested good. No issues at this time. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS1

Near Austin, TX 78737

Luis

Job Details: 05/07/2021

"Arrived on site for water leaking and rust. Found water leaking from fresh food evaporator compartment,removed cover found drain hole insulted closed water unable to drain,attempted to clear drain hole,unable to due to drain hole sealed closed,called tech support.

We serviced a

KITCHENAID REFRIGERATOR

Model KSFS25FKBL01

Near Austin, TX 78759

David Z

Job Details: 05/07/2021

Arrived on site to install auger motor to resolve ice not dispensing. Found no good motor. Ordering motor and coupling. Office to schedule when parts in hand. ; ordrng 1 WP2188242 (Auger motor) and 1 WPW10169511 (Auger shaft)

We serviced a

KITCHENAID VENTHOOD

Model KWVU205YBA1

Near Austin, TX 78759

David Z

Job Details: 05/07/2021

"Arrived on site to install new switch membrane / control panel to resolve dead unit. Installed new panel and retested and found unit is still not operational, indicating a failure in the ribbon cable going to the Ui.

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS1

Near San Marcos, TX 78666

Brandon

Job Details: 05/07/2021

"Arrived on site for customer complaint of damaged control panel, I replaced panel, unit tested good."

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS01

Near Pflugerville, TX 78660

Wesley

Job Details: 05/07/2021

Arrived onsite and found symptoms of unresponsive touch panel. Reset control by draining capacitors. Unit function was restored long enough to set time and date and then resumed making an audible click tone when selections where attempted but otherwise not responding to commands. Ordering console and returning with control to repair. ; ordrng 1 W11296171 (Console)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Round Rock, TX 78665

Jimmy J.

Job Details: 05/07/2021

"Arrived on site for My washer won?t lock anymore and it seems as if the load has dropped, I think it broke after my boyf. Found front right leg was raised too high and washer wasnt level. Also found splutch nut loose causing washer to make a noise. Tightened splutch nut and lowered front right leg to ensure washer was level. Placed in diagnostics and washer is no longer making any noises. Only error code was F0E5 (off balance load) which was caused by loose splutch and unlevel leg. Washer running as designed. Job completed."

We serviced a

KITCHENAID OVEN

Model KODE500ESS00

Near Cedar Park, TX 78613

Tommy

Job Details: 05/07/2021

Arrived onsite for previously diagnosed parts. Upon replacing both controls found unit to now be operating as designed. Job Completed.

We serviced a

ELECTROLUX WASHER

Model EFLS627UTT1

Near Georgetown, TX 78628

Jonathan S

Job Details: 05/07/2021

"Arrived n site for washer have a hole in the door bellow. Inspected unit and work area. Identified failure. Not able to test unit due to hole in bellow. Removed failed bellow and installed new. Assembled unit and tested operation. Found suds buildup in unit. Spoke with customer on soap usage with home water softener system. Recommend to run cleaning cycle until suds are removed.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ5

Near Cedar Park, TX 78613

Kayman

Job Details: 05/07/2021

Arrived onsite for microwave making weird noise and not heating. Upon arrival I confirmed the complaint with a cup of water. I accessed the diode in the front behind the control panel. I found a small burn out on the diode. I replaced the diode and tested the unit. The unit is working as designed at this time. Job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS01

Near Austin, TX 78702

Luis

Job Details: 05/07/2021

"Arrived on site for water leaking and freezing in fresh food. Diagnosed air migrating into fresh food with damper door closed around housing,water leaking from filter head. Replaced filter head,added sealer around damper housing,checked water connections no leaks.

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC0

Near Lockhart, TX 78644

Brandon

Job Details: 05/07/2021

"Arrived on site for customer complaint of error code, found pressure error code, I disconnected pressure hose from control and tried to run diagnostic test, unit would not run diagnostic test even with pressure hose disconnected, found failed control board. Ordering control. ; ordrng 1 W11498802 (Control) and 1 Cnote (Office to reschedule)"

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC42QTS00

Near Rollingwood, TX 78746

Luis

Job Details: 05/07/2021

"Arrived on site for not dispensing ice. Removed auger cover,found broken corroded power lead that caused lead on motor to break,replaced motor,repaired broken power lead,tested ice dispenser unit working as designed.

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS

Near Austin, TX 78744

Leonardo

Job Details: 05/07/2021

Arrived on site to test unit for burner not coming on. Test unit and found burner cap not sitting correctly. Secured burner cap test unit and unit test good job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ01

Near Georgetown, TX 78626

Jimmy J.

Job Details: 05/07/2021

"Arrived on site for WP fridge is way too cold in fridge- freezing food.freezer is getting too cold- ice buildup. Ran temps and fridge and freezer are cooling as designed. Customer had bumped the settings down to warmest due to the fridge freezing inside. With this, we will not be able to diagnose the issue until we can see what the fridge and freezer are doing when the fridge is freezing items. Moved bagged items off of top shelf to provide better air flow. Ensured items on shelf in fridge werent protruding past the back of the shelves to prevent proper air circulation. Placed in diagnostics and sensors all checked good. Placed in a defrost and could hear ice sizzling on heater as designed. Customer knows to leave settings on recommended if fridge starts freezing items again. This way we can better diagnose what is happening when fridge items are freezing. ; O-emld tckt"

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JB0

Near New Braunfels, TX 78130

Noah D

Job Details: 05/07/2021

"Arrived on site to inspect unit for not heating, upon inspection found the unit had a burnt red wire. Replaced wire and fuse with no issue. Tested for heat. Complete"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS0

Near Hutto, TX 78634

Jimmy J.

Job Details: 05/07/2021

"Arrived on site for The oven will not get hotter than 260 degrees after more than 3 hours. Also, the stovetop takes about. Found voltage at the wall was only 120. Ran diagnostics and f9e0 was only error code (Miswired outlet or breaker). Cleared error code but it came back on immediately. Customer will need to contact an electrician to resolve the heating issue by repairing the outlet or breaker. Job completed."

We serviced a

MAYTAG WASHER

Model MGD6230HW0

Near Austin, TX 78704

Jacob

Job Details: 05/07/2021

Arrived onsite for unit still expelling gas. Used leak detector. Unit picked up gas smell in the laundry room. Went ahead and replace burner assembly. Tested unit. No gas smell at this time. Job complete. Need to return to replace console.; O-emld tckt