We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Mustang Ridge, TX 78610
Tyler L
Job Details: 04/29/2022
"Arrived on site for complaints of soap pod not dissolving. Found 4-3 sump error code. Ran unit in test cycle and all components passed except wash. Installed new sump and motor assembly. Tested unit and is now washing correctly. Ran normal cycle as well and all normal operations. No water leaks detected, job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW2
Near Buda, TX 78610
Tyler L
Job Details: 04/29/2022
"Arrived on site for complaints of popping noise. Customer stated that it old pop constantly during agitate. Tested door lock and found it good. Inspected geargase and cam. Found everything correctly in place and found no oil in Gearcase. Ran test cycle and unit passed with all normal sounds. Asked customer for some towels and ran a normal cycle with 3 towels. All normal operations. Advised customer to monitor. No water leaks detected, job complete."
We serviced a
WHIRLPOOL WASHER
Model WFW9250WW00
Near Buda, TX 78610
Tyler L
Job Details: 04/29/2022
"Arrived on site for complaints of loud noise during spin. Found F9E1 long drain, F9E2 pump system error, F0E1 over suds, and LF long fill error codes. Ran cycle and found knocking noise. Found about a half inch of separation from tub to basket. Inspected pulley and turned it manually and a grinding and knocking noise happened. Advised customer that a new bearing will be needed, a second technician, and a 2 hour job.
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Austin, TX 78737
Tyler L
Job Details: 04/29/2022
"Arrived on site for complaints of drum being stained. Found that customer had washed some red area rugs, with the rubber sticky pads attached to the bottom. Those rubber pieces melted during dry cycle and stained the front and rear bulkheads, and the front panel.
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW3
Near Dripping Springs, TX 78620
Tyler L
Job Details: 04/29/2022
Arrived on site for complaints of not agitating. Found unit is Maytag with different MS numbers. Found cam partially hanging off and very loose. Found oil in the geargase. Prescreened parts have different part numbers so I am ordering correct parts. Will need geargase and cam to complete repair. Office to reschedule.; ordrng 1 W11454372 (Gearcase) and 1 W10721967 (Cam) and 1 W10919191 (Wash plate)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE254ESS3
Near Dripping Springs, TX 78620
Tyler L
Job Details: 04/29/2022
"Arrived on site for complaints of door not opening correctly. Found pin for hinge on left side has broken off. The hinge has nothing to lock into so it is sliding all over. Will need new tub assembly to complete repair. Collected service fee, office to reschedule.; ordrng 1 WPW10681510 (Tub assembly)"
We serviced a
WHIRLPOOL VENTHOOD
Model WVW53UC6FS1
Near Round Rock, TX 78665
Vincent
Job Details: 04/29/2022
Arrived on site to install previously diagnosed parts. Disassembled unit and installed new parts. Tested and is now operating as designed. Job completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Hutto, TX 78634
Cliff
Job Details: 04/29/2022
Arrived on site to diagnose a dishwasher that is not drying properly. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and best cycles and options for best performance. No leaks were found at time of service.
We serviced a
WHIRLPOOL COOKTOP
Model WCG51US0DS00
Near Austin, TX 78754
Joe Z
Job Details: 04/29/2022
"Arrived onsite for Gas stove top range is leaking Gas. Upon arrival smelled gas in home. Had to remove wall oven to access gas line under cooktop. Used sniffer to confirm gas leak. Used bubble test to pinpoint leak. Found crack on regulator. Need to replace regulator. Replaced regulator and test unit with sniffer and bubbles again. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW3
Near Austin, TX 78733
Kevin
Job Details: 04/29/2022
"Arrived on site and inspected washer and found no water flow from water valves. Inspected water valves and found hot side is clogged, took picture. Recommended replacing valve assembly. After replacement washer is operating properly, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model JDD4000AWS3
Near Austin, TX 78746
Kevin
Job Details: 04/29/2022
"Arrived on site filled dishwasher top drawer with water and drained it out and did not hear any excessive noise sent short video to KB/service management. Replaced drain pump anyway promised to customer by previous technician, sent another short video showing water in drawer and pump connections not leaking, job complete"
We serviced a
LG DISHWASHER
Model LDT7808SS/00
Near Austin, TX 78745
Kevin
Job Details: 04/29/2022
"Arrived on site and inspected dishwasher and found tub was damaged during installation there is a hole in the upper left corner where the seam was broken. Sent a picture to CS, An LG service company has already been on site and said the dishwasher was damaged during installation and has deemed it unrepairable, homeowner can send a copy of that report to anyone who may need it, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV06
Near Austin, TX 78748
Kevin
Job Details: 04/29/2022
"Arrived on site and found user interface its not flush, removed it and reset it into door and it is now correct. Found silver trim on gallon door bins is peeling off. Well order them should be covered under 30 day cosmetic warranty. Please send bins directly to customer a technician is not needed to insert them into door; ordrng 3 WPW10355264 (D2C-Gallon bins)s"
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS2
Near Austin, TX 78748
Kevin
Job Details: 04/29/2022
"Arrived on site and inspected dishwasher and found it is full of water, used cancel button to drain off water. Found valve is weeping. Attempted to start a cycle but valve is stuck in position and will not open. A new valve will be needed. Also found top rack adjusters are broken, all plastic parts will be needed to correct issue, valve and adjuster; ordrng 2 WPW10588164 (Housing)s and 2 WPW10195839 (Adjuster guide)s and 2 WPW10195840 (Positioner)s and 2 WPW10250162 (Cover)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Austin, TX 78745
Kevin
Job Details: 04/29/2022
"Arrived on site and inspected refrigerator and found freezer door is not closing properly there is an air gap on the right hand side, took one picture. Removed freezer door and shelf bins and reset slider rails. After reassembling door is now closing properly. Took another picture, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS00
Near Austin, TX 78744
Kevin
Job Details: 04/29/2022
"Arrived on site and replaced user interface recommended by service pointer, customer has already defrosted refrigerator. No further repairs needed at this time, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Buda, TX 78610
Kevin
Job Details: 04/29/2022
"Arrived on site and replaced freezer door diagnosed by previous technician, while replacing found with waterlines on the new door or quarter inch size, a step down coupler will be needed to complete repair. Other than that new door is correct and working properly.; ordrng 3 WP4373559s"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Austin, TX 78727
Matthew
Job Details: 04/29/2022
"Arrived onsite for microwave sparking. Upon arrival tested unit. Found sparking from transformer area. Uninstalled and disassembled for inspection. Found failure in high voltage system. Transformer was blown. Replaced transformer, magnetron, capacitor and diode. Tested unit and unit is functioning properly. Job complete"
We serviced a
MAYTAG RANGE
Model MGRL753BDS
Near Austin, TX 78727
Matthew
Job Details: 04/29/2022
Arrived onsite for range oven not heating after last visit. Upon arrival tested unit. Found ignitor non responsive. Pulling 0amps. Needed ignitor replaced. Replaced ignitor and tested. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSF705HPS00
Near Austin, TX 78729
Matthew
Job Details: 04/29/2022
Arrived onsite to replace previously diagnosed parts. Replaced freezer door but found water lines not compatible. Factor lines have changed. Will need to order water line adapters and return with valves. Customer also stating valves are noisy. Noise was apparent during test. Ordering adapters ; ordrng 1 Wp2198677 (Adapter) and 1 2300868 (Adapter) and 1 4373559 (Adapter) and 1 W10876364 (Adapter)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Austin, TX 78750
Matthew
Job Details: 04/29/2022
"Arrived onsite to replace previously diagnosed parts. Replaced auger motor, impeller, spacer and divider. Tested unit and unit is functioning properly. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Austin, TX 78750
Matthew
Job Details: 04/29/2022
Arrived onsite for refrigerator RC door not closing properly. Upon inspection found door bins not installed properly causing door to rub. Adjusted bin and door is closing properly. Had customer test multiple times. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78728
Matthew
Job Details: 04/29/2022
"Arrived onsite for washer shaking. Upon arrival put unit in diagnostics and found no stored error codes. Ran auto test and all passed. Ran spin test and all passed. Customer had video of washer walking. Asked if this happens all the time , customer stated no. Asked when does it happen most, customer stated when washing king size blanket. Called tech line for assistance SR#7733550258. Ran balance test and all passed. No repair needed at this time. Can refer customer to customer service. Gave customer Whirlpool customer service info. Job complete"
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Austin, TX 78727
Matthew
Job Details: 04/29/2022
Arrived onsite for washer not spinning. Upon arrival put unit in diagnostics and found stored error code F7e5 shifter fault . Ran test and unit did not agitate or spin. Found faulty actuator. Replaced actuator and tested. Unit is now functioning properly. Job complete
We serviced a
KITCHENAID RANGE
Model KFGD500ESS04
Near Jarrell, TX 76537
Gerry C
Job Details: 04/29/2022
"Arrived to inspect no ignition in upper oven chamber. I found the igniter reading 160+ ohms and normal is in the 50-60 ohm range. The igniter for the upper oven has a different wiring configuration than the one I had and we will return to instal. No gas leaks detected.
We serviced a
WHIRLPOOL OVEN
Model WFE515S0JS0
Near Jarrell, TX 76537
Gerry C
Job Details: 04/29/2022
Arrived to inspect code. I found the unit had an F1E0 and I verified within service test mode. I removed and replaced the control and tested. The unit heated and cycled as designed. Operational test good.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFFH20F2QWF
Near Jarrell, TX 76537
Gerry C
Job Details: 04/29/2022
"Arrived to inspect cooling issue. I found the evaporator filled with ice and advised the CX that it will need to be defrosted with the door opened and unplugged for 48 hours. I tested the defrost timer and after setting it to defrost manually, adding several clicks and then waiting for a few minutes, it re-engaged the compressor as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Granger, TX 76530
Gerry C
Job Details: 04/29/2022
"Arrived to inspect no operation. The unit was set up temporarily in a new building and only had cold water available. This model does not have manual test modes and I could not test valves without that mode. I found the water valves had plugged and I removed and replaced the valve assembly. I advised the CX that the unit cannot be used until the water supply is flushed and it is debris-free water only, as the new valve will plug immediately. Also, due to no available hot water at this time, it can only be used in Tap Cold mode until the water heater is installed. No leaks observed during service."
We serviced a
GE DISHWASHER
Model GDT655SSJ2SS
Near Georgetown, TX 78628
Gerry C
Job Details: 04/29/2022
"Arrived to inspect not washing. I found the unit had all operations present, but would not circulate. I verified line VAC to the motor, but no movement and the motor measured in the MOhm region and should have showed 12-15 ohms. I removed and replaced the motor/pump assy. I tested several times within service test mode and there were no leaks. Operational test good, no leaks observed during service.
We serviced a
GE OVEN
Model PGS950SEF1SS
Near Florence, TX 76527
Gerry C
Job Details: 04/29/2022
"Arrived to instal previously diagnosed and ordered part. I verified an open circuit through the existing lower valve (.8 ohms on new one) and removed and replaced. I bubble tested all connections that were accessible and tested. The CX brought up an issue with the upper chamber and I temperature tested both. Both upper and lower were tested with a K-type probe, placed center mass within the chamber and set to 350F. The lower, after initial preheat of 407, had cycling temperatures of 366, 374, 348, 361, 344, 358, 344, 357 and averaged at 352 degrees, after dropping the preheat and first two cyclic temps. It required no adjustment. The upper, already preheated to 350 and uniformly heated during the lower test, cycled at 330, 341, 336, 350, 343, 357, 330, 336 which was very erratic. The CX elected to not replace the thermistor. No gas leaks detected during service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Leander, TX 78641
Kimo
Job Details: 04/29/2022
Arrived onsite to install previously diagnosed pat. Upon arrival I installed new Sump&motor and tested unit and found unit operating as designed no leaks.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Georgetown, TX 78633
Jonathan S
Job Details: 04/29/2022
Arrived on site to install previous diagnosed part. Gained access to failed heater and harness attached weed eater string to old heater and guide it through. Attached new water line to string attempted to guide hose through door. Tried 3 more time was not able to get hose through door. Removed door and attempted again. Will need to replace complete door. Informed customer to allow 6 to 8 weeks for door to arrive. Office to schedule return when ETA is available.; ordrng 1 W11466513 (Left RC door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM00
Near Georgetown, TX 78633
Jonathan S
Job Details: 04/29/2022
"Arrived on site for refrigerator making abnormal noises, customer stated that noise had went away but recorded sound. Inspected unit and work area. Found sights of defrost issue in FC. Found ice ball developed on bottom of RC. Performed diagnostics mode and tested defrost operation and found unit defrosting. Contacted service manager and was informed ice ball was from broken down insulation between cavities. Contacted Whirlpool tech support and spoke with Austin. Informed of ice ball and he stated unit was non-repairable. Spoke with customer on issue
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Georgetown, TX 78633
Jonathan S
Job Details: 04/29/2022
Arrived on site to service a different appliance in home. Inspected dishwasher and found the copper heater bushings on element. Will need to replace element under Special Project S17304. Schedule return for Thursday the 5th. ; ordrng 1 W11537778 (Element)
We serviced a
WHIRLPOOL WASHER
Model WFW9500TW01
Near Luling, TX 78648
Andrey
Job Details: 04/29/2022
"Arrived on site to replace previously diagnosed control,flow meter and pressure switch, replace parts tested unit in normal cycle filled with with water, now progressing in cycles, job complete"
We serviced a
MAYTAG MICROWAVE
Model MVWP575GW1
Near Lockhart, TX 78644
Andrey
Job Details: 04/29/2022
"Arrived on site to test unit for grinding noise, tested unit found cam nut has fallen off cause belt to slip damaging cam and shift actuator, replaced parts tested unit unit is running good but a the relay would not stip buzzing, customer stated that this buzzing noise does not turn off until the cycle ends and it's been there ever since they bought unit, ordering relay and control, office to reschedule ; ordrng 1 W11384790 (Relay) and 1 W11502823 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Lockhart, TX 78644
Andrey
Job Details: 04/29/2022
"Arrived on site to replace previously diagnosed auger motor, impeller, damper, replace parts, customer stated that water pressure is to low, pulled unit our and found kinked water line, secured water line correctly, unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Leander, TX 78641
Kimo
Job Details: 04/29/2022
Arrived onsite for refrigerator with broken filter cover. Upon inspection I found filter cover broken. I replaced cover and tested unit and found unit operating as designed. Job complete
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Georgetown, TX 78633
Jonathan S
Job Details: 04/29/2022
"Arrived on site for washer making abnormal noise and not agitating properly. Inspected unit and work area. Performed diagnostics mode and checked fault codes, found none stored. Ran automatic test cycle and found unit not agitating. Found unit shaking a little more than normal. Tested suspension rods and found good. Inspected pulley and gearcase. Found gearcase leaking oil and will need to replace and continue to test operation. ; ordrng 1 W11454734 (Gearcase) and 1 Belt (Belt)"
We serviced a
SAMSUNG DRYER
Model DV338AEW/XAA
Near Georgetown, TX 78628
Jonathan S
Job Details: 04/29/2022
"Arrived on site for dryer not heating. Customer stated that she had order some heating element and high limit fuses. Inspected unit and work area. Verified failure and found no heat and minor abnormal noise. Disassembled unit and tested fuse and element. Found heating element opened. Found minor wear and tear on idler pulley. Will need to replace heating element to repair. . Removed heating element assembly and removed failed element and installed new. Assembled unit and tested operation. All tested good.
We serviced a
GE MICROWAVE
Model SCB2001FSS02
Near Austin, TX 78759
Matthew
Job Details: 04/29/2022
Arrived onsite for microwave not powering on. Upon arrival found microwave completely dead. Pulled unit and found failed fuse and melted fuse holder. Checked with parts and SR but due to age of the unit the part is no longer available.
We serviced a
WHIRLPOOL COMPACTOR
Model GX900QPPS6
Near Florence, TX 76527
Gerry C
Job Details: 04/29/2022
"Arrived to inspect noise. I found the unit was making a loud click, along with the normal compactor noise. Further inspection revealed the chassis was bent up in the right rear and the lower right (from the front) was smashed in several places and several rivet points had been broken/popped loose. I contacted the mfg tech line, tech Joel. I advised of my findings and texted images. Tech sent for review for replacement, CX will need to contact customer service at (800) 253-1301 and reference SR#7733547179"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Cedar Park, TX 78613
Lou
Job Details: 04/29/2022
"Arrived on site to install previously diagnosed and ordered parts. Due to the RC evap freezing up, I removed and replaced the evap drip pan, evap motor/harness and followed service pointer #W11092686. Removed and replaced the right RC door gasket and shaped the gasket using my heat gun. Pulled the unit out and found a small gap in the drain tube at the back of the unit. Using silicone, I sealed the gap. Tested the unit and it is operating as designed.
We serviced a
WHIRLPOOL OVEN
Model WGG745S0FS02
Near Leander, TX 78641
Lou
Job Details: 04/29/2022
"Arrived on site to install previously diagnosed and ordered part. Due to the upper oven bake ignitor being bad, I removed and replaced the ignitor and tested. Unit is operating as designed. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Leander, TX 78641
Lou
Job Details: 04/29/2022
"Arrived on site to install previously diagnosed and ordered parts. Due to the sump/motor assembly and element failures, I removed and replaced the both parts and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Leander, TX 78741
Lou
Job Details: 04/29/2022
"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer advised that the noise is coming from the freezer section. I could hear the evap fan motor humming, but was a normal sound. Customer advised that it gets louder. I removed the fan in shroud and inspected the blades and they do not appear to be hitting the shroud, but I found markings on the shroud where it appears the fan had been hitting it at some point. I contacted techline and spoke to Joel and advised of the complaint, previous repairs and my findings. Joel advised that since the FC evap fan has been replaced before and the noises the customer is hearing is the same, then the noise is normal noises. He advised to not replace any parts and provided SR#7733551778. I advised the customer of my conversation with tech support and provided them with my business card with the SR# on it to contact the manufacturer with any further complaints. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV03
Near Liberty Hill, TX 78642
Lou
Job Details: 04/29/2022
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the ice dispenser divider, dispenser motor, auger yolk and washer and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
SAMSUNG WASHER
Model WF50K7500AV/A2
Near Andice, TX 78628
Lou
Job Details: 04/29/2022
"Arrived on site to inspect washer not spinning clothes and off balance error. Upon further inspection, the customer advised that they could hear the unit making an unusual sound and its not spinning out the clothing. I tested the unit and found that the tub bearing is bad. I researched the tub assembly and found it no longer available. I
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Liberty Hill, TX 78642
Lou
Job Details: 04/29/2022
"Arrived on site to inspect refrigerator fan being loud. Upon further inspection, the customer advised that the unit makes a loud noise and it doesnt seem to be cooling properly. I found the ice appeared to be melting and the customer advised that the unit will periodically turn off and then come back on. I contacted my service manager CS and advised of the issues and he advised that he would order parts for this unit and get approval from warranty. I advised the customer of the plan for the unit and the office would contact them and schedule return service as soon as all parts are received. I am ordering a CNOTE-CS TO ORDER PARTS and office to schedule return service.; ordrng 1 CNOTE (CS TO ORDER PARTS)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Leander, TX 78641
Lou
Job Details: 04/29/2022
"Arrived on site to inspect refrigerator not making ice and water dispenser is slow. I tested the water dispenser and found the water stream is slow almost to a trickle and I could hear the valve humming. I removed the filter and retested and got the same results. I removed and replaced the filter head and retested and got same results. I removed and replaced the inlet valve and during the process, I found the water line loose and leaking at the valve. I retested and the unit is operating as designed. I tested the ice maker in diagnostics test 56-no errors & test 57 and the ice maker harvested as designed. I tested the fill tube in test 45 and the ice maker filled. No water leaks observed at the end of service, job completed."
We serviced a
KITCHENAID ICE MACHINE
Model KUID308ESS1
Near Salado, TX 76571
David Z
Job Details: 04/29/2022
"Arrived on site to diagnose ice machine not making any ice. Examined unit and noticed brown buildup and deposits all over inside. I ran the unit and the fill valve sounded weak and at first wouldn't even distribute water. I drained what did pour in the reservoir and found clumps of what appear to be sand coming out. Found the reservoir full of it. Recirc pump was barely moving any water and also full of the sand like material. No repair to be made due to unit being full of sand and sediment and its in the pumps, inlet valve, lines and reservoir. Pictures added to SD. Call complete."
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS00
Near Waco, TX 76712
Jonathan M
Job Details: 04/29/2022
Arrived on site for an oven that has no power. Inspected unit and work area. Confirmed the customers complaint and checked the thermal fuse. Found it open. Customer advised that they were letting the oven cool down with the door open prior to the unit piping. I did inform them that they cannot do that with this wall oven due to the thermal fuse being able to blow. Replaced the thermal fuse and tested the unit. The unit is working as designed. Call complete.
We serviced a
GE REFRIGERATOR
Model PFE28KSKESS
Near Hewitt, TX 76643
Jonathan M
Job Details: 04/29/2022
Arrived on site for a refrigerator that has a gasket thats not ceiling. Inspected unit and work area. Confirm the customers complaint and found the gasket warped on the lower right inside. Checked for the gasket on my truck and found that it had not been received yet. Will return with gasket and rescheduled the customer to 5/9 due to earliest availability. The customer is requesting earlier service if available.; schdld next appmnt for 5/9 MON !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Hewitt, TX 76643
Jonathan M
Job Details: 04/29/2022
Arrived on site for a refrigerator that is leaking in the right hand corner of the refrigerator section and in the icemaker section. Inspected unit and work area. The customer advised theyve noticed a lot of water on the right hand side of the refrigerator and that theyve cleaned out the fill cup on the icemaker already. Checked the icemaker area and found the ice bin full of frozen water and ice cubes. Checked the valve area inside the refrigerator and found water leaking from the top of the cabinet where the waterlines going through. Checked the top of the refrigerator and found the fill tube had split up at the top causing the failure and the leaking of water. Replaced the fill tube and tested the unit. The unit is now working as designed with no leaks present during operation. Call complete.
We serviced a
GE WASHER
Model GTW335ASN0WW
Near Salado, TX 76571
David Z
Job Details: 04/29/2022
"Arrived on site to diagnose washer that was not doing anything other than drain and fill. Tested unit and found action in drain and spin, found lid lock not actuating. Replaced lock and tested again. Verified unit working as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model LSQ9010PW5
Near Salado, TX 76571
David Z
Job Details: 04/29/2022
Arrived on site and installed new agitator dogs and cap to resolve spinning agitator. Punctured hole for vent in transmission as well with 90 degree angle pick. Call complete
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JW0
Near Killeen, TX 76542
David Z
Job Details: 04/29/2022
"Arrived on site to replace 3 failed infinite switches on range. Replaced back and front right, and front left switches. Tested unit and found burners good. Checked customers cookware with a straightedge and found several pans and pots that are concave and not making good contact with the range surface, which can also cause unit to cycle incorrectly. Advised to replace the pots and pans with concave bottoms. Call complete."
We serviced a
GE REFRIGERATOR
Model GSH25JSDDSS
Near Killeen, TX 76542
David Z
Job Details: 04/29/2022
"Arrived on site to diagnose refrigerator that had lost some cooling again. Found FC evap completely frosted over again. Checked heater circuit and found the defrost heater had split and ruptured since last visit. Replaced defrost heater and retested the circuit. Verified circuit complete, bimetal good. Customer will manually defrost unit. Call complete"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Killeen, TX 76543
David Z
Job Details: 04/29/2022
"Arrived on site to diagnose dryer that is taking several dry cycles to dry clothes. Found unit is not ventilating at all, and blowing air out the lint vent. Removed the vent pipe and verified unit is blowing out the exit, but there is a clog on the vents stopping it from venting. Advised to have vents cleaned to resolve issue. Call complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Troy, TX 76579
Jonathan M
Job Details: 04/29/2022
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Ran the unit through diagnostics and found an F8 E2 (fill valve electrical problem) and F10 E1 (dispenser electrical problem) error codes. I remove the strike from the top of the dishwasher and inserted it into the latch while running a diagnostic test to confirm whether the issue was a something motor problem or one of the other parts ordered. Found the dishwasher drain, feel, and re-circulate as designed. Tested the unit three times to ensure that the spray arms were all moving and spraying. All checked good. Spoke to PR and was advised that if all connections were good, the issue would have to be with the loading of the dishwasher, them not running hot water at the sink prior to washing dishes, or the type of soap being used. Checked the connector at the wash motor and found all connections good. Went over possible issues with the customer and the customer is going to try to run hot water at her sink prior to running her dishwasher. I did find that even after three cycles, the water coming into the unit was not hot. Advised customer of the issue and advised her to keep an ion if the dishwasher actually gets hot water to the dishwasher or not because if not, she may continue to have issues. The unit is working as designed. Call complete."
We serviced a
AMANA DRYER
Model NED5800HW0
Near Lampasas, TX 76550
Tyler
Job Details: 04/29/2022
"Arrived on site for dryer not functions correctly. Upon arrival confirmed complaint but found ui unresponsive to input, and diagnostics couldnt be entered. Found correct power supply voltages. From terminal and ACU to ui but found ui continuously shorting out. Will need office to reschedule once availability of ui controlsplus ACU is known as well as receiving autho for repairs. ; ordrng 1 W11314467 (Ui console) and 1 Cnote (Needs console)"
We serviced a
WHIRLPOOL OVEN
Model KODE500ESS04
Near Lakeway, TX 78734
Brandon
Job Details: 04/29/2022
"Arrived on site to inspect lower oven for not heating properly, found broil element failed and burnt a hole in heat shield. ; ordrng 1 W11290999 (Broil heat shield) and 1 W10804429 (Broil element)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Lampasas, TX 76550
Tyler
Job Details: 04/29/2022
Arrived on site for refrigerator with failing leds. Upon arrival confirmed issue. Found fc led failing causing dcv short. Replaced led and found full functionality restored to light and dcv components functioning as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS06
Near Austin, TX 78705
Wesley
Job Details: 04/29/2022
Arrived onsite and tested unit for not heating. Found door switch cam out of position. Repaired interlock. Unit is now operating as designed. Advised tenant on repair. All checks good.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Lakeway, TX 78738
Brandon
Job Details: 04/29/2022
"Arrived on site to inspect unit for not heating properly, found unit would not maintain proper temperature, found bake and broil elements good, sensor to be good, found failed control, I replaced control, unit tested good."
We serviced a
WHIRLPOOL RANGE
Model WVW53UC6FS3
Near Austin, TX 78738
Brandon
Job Details: 04/29/2022
"Arrived on site to inspect unit for dim lights, found loose wire on connection on the right side light, I repaired connection, unit tested good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Austin, TX 78738
Brandon
Job Details: 04/29/2022
"Arrived on site to inspect unit for not heating or drying, found error code 7-1 in diagnostic mode, no heat. I found failed heating element, I replaced element, unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Leander, TX 78641
Kimo
Job Details: 04/29/2022
Arrived onsite for refrigerator not cooling. Upon arrival I found ice/frost on evap. I removed ice and installed all parts sent with me and advised customer to leave the fridge unplugged overnight with towels around it to let it totally defrost. Job complete. Sr#7733372840
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Leander, TX 78641
Kimo
Job Details: 04/29/2022
Arrived onsite to install previously diagnosed pat. Upon arrival I installed new Sump&motor and tested unit and found unit operating as designed. No leaks job complete.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0AS04
Near Leander, TX 78641
Kimo
Job Details: 04/29/2022
Arrived onsite for double wall oven with fluctuating temps. Upon inspection I found that the door gasket where not sealing properly (flattened on one side) I corrected this and performed svelte temp tested and found unit operating as designed. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Leander, TX 78641
Kimo
Job Details: 04/29/2022
"Arrived onsite to install previously diagnosed pats. Up arrival I installed new vent wax motor and tuned breaker back on where I found that the breaker looks..abnormal see pix, I ran a test cycle and found that the unit is now operating as designed no leaks. I advised customer to have an electrician come out and take a look at the breaker and fix any issues that may be wrong with it. Job complete"
We serviced a
WHIRLPOOL COOKTOP
Model JGCP548HL00
Near Leander, TX 78641
Kimo
Job Details: 04/29/2022
Arrived onsite to install properly designed parts. Upon arrival I installed new burner heads and tested unit and found unit operating as designed.. job complete
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS1
Near Austin, TX 78724
Joe Z
Job Details: 04/29/2022
Arrived onsite to install previously diagnosed parts replaced control. Upon arrival found unit reading F3-E0 unplugged unit and unit chimed and read F3-E0 immediately. Replaced control and did not get error code any longer. Test unit by heating oven to 350. Unit operates as designed. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Austin, TX 78724
Joe Z
Job Details: 04/29/2022
Arrived onsite to install previously diagnosed parts upon arrival raised unit to begin disassembly. Noticed no signs of leaking oil. Ran diagnostics test found no stored error codes. Ran spin test on all 3 motor speeds and only heard the normal sounds. Found drain hose banging back of unit. Drain hose was not installed correctly.Secured hose from banging back of unit. Test unit 3 times Ran a diagnostics cycle and 2 quick cycles. Also explained to the customer about article placement to even out loads and how to prevent out of balancing from happening. Customer. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC
Near Round Rock, TX 78665
Vincent
Job Details: 04/29/2022
"Arrived on site for washer, inspected unit and work area. Set unit in diagnostics and found no stored error codes. I then ran a diagnostics cycle and completed with no problems. I tilted unit back and checked for any gearcase oil splatter and it was fully dry. Office to order parts and reschedule for service. ; ordrng 1 W11569112 (Dispenser) and 1 W11550898 (Bezel)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Lampasas, TX 76550
Tyler
Job Details: 04/29/2022
Arrived on site for refrigerator making loud noise. Upon arrival confirmed issue and found defrost issue in fc. After further inspection I found causing of uneven us a clog + air gap in drain line. Found ice had damaged/ruined evap motor and stat. Replaced evap as and also siliconed and cleared drain line. Found signs of rust behind unit liner. No signs of void yet though. Informed customer unit was ready for use. Call complete
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHB2740PE8A
Near Round Rock, TX 78664
Vincent
Job Details: 04/29/2022
"Arrived on site for refrigerator not making ice, inspected unit and work area. Tested ice maker and the water tube was frozen. The valve was seeping and causing the tube to freeze. Replaced valves and tested unit is now operating as designed. No water leaks detected during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Briggs, TX 78608
Tyler
Job Details: 04/29/2022
"Arrived on site for dishwasher giving f2e2 error and being unresponsive to input. Upon arrival confirmed error but failed to be able to enter diagnostics to check for further codes. After inspection of control parts I found a lot of corrosion around the ui control that had been caused by exhaust vent leaking moister/steam into control panel. Was able to reschedule customer for 5/6/22 to complete repairs with new ui control, and related vent parts. ; ordrng 1 WPW10469574 (Vent) and 1 WPW10195032 (Deflector)"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Round Rock, TX 78664
Vincent
Job Details: 04/29/2022
"Arrived on site to inspect dryer, inspected drum and seals and everything is working as designed. I advised CX that the problem is coming from the washer
We serviced a
WHIRLPOOL WASHER
Model N/A
Near Kempner, TX 76539
Tyler
Job Details: 04/29/2022
Arrived on site for washer needing previously diagnose agitator dog ears as well as inlet valve. Upon arrival reconfirmed issue but found oth inlet valves supplied for repairs couldnt be installed due to incorrect connections. Was able to pull part number from valve and found correct inlet valve still in circulation. Confirmed with SR on part availability and was able to reschedule the customer for 05/06/22 Friday to complete repairs with inlet valve. Agitation cycle now functions as designed. SR already ordered WP8578343 (inlet valve for rescheduling ; ordrng 1 Cnote (SR already ordered valve for job)
We serviced a
WHIRLPOOL WASHER
Model 110.230321
Near Round Rock, TX 78664
Vincent
Job Details: 04/29/2022
"Arrived on site for washer machine not agitation, inspected unit and work area. Tested unit and and there agitator was free spinning. Laid unit back to inspect gearcase and found oil leaking from transmission. No water leaks detected during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6FARXXY08
Near Copperas Cove, TX 76522
Tyler
Job Details: 04/29/2022
Arrived on site for refrigerator not making ice. Upon arrival confirmed issue and found ice stuck in tray causing unit not to harvest. After replacing ice maker I reassembled and tested unit. Found ice maker could fill and harvest as design3d. Informed customer to give unit 24 hrs to fill bucket. Call complete
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near Austin, TX 78701
Luis
Job Details: 04/29/2022
"Arrived on site. Replaced defective inverter,powered unit on compressor powered on."
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Austin, TX 78705
Wesley
Job Details: 04/29/2022
Arrived onsite for not starting cycle. and found door switch harness disconnected. Advised customer on repair. Unit is now operating as designed. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Austin, TX 78746
Luis
Job Details: 04/29/2022
"Arrived on site. Replaced defective freezer door,ran diagnostics icemaker passed,ran fill test passed tested water dispenser passed ; used 1 Wpw10334458 (Connector) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QVS02
Near Austin, TX 78746
Luis
Job Details: 04/29/2022
"Arrived on site for cooling complaint,adjusted control setting and reset control. Unit cooling correctly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Austin, TX 78730
Luis
Job Details: 04/29/2022
"Arrived on site. Diagnosed a defective icemaker,replaced icemaker powered unit on icemaker ran through a cycle and filled with water. Due to prev visit didnt repair issue charging part only per office.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Austin, TX 78759
Luis
Job Details: 04/29/2022
"arrived on site. Replaced freezer and upper first left led module in fresh food section,replaced main control. Installed new drain kit per service pointer,replaced fan motor,secured thermistor to correct location on suction line using foil tape and a zip tie,secured evaporator to liner wall with clamps and ties,secured back cover with 4 screws and changed defrost setting to basic. Per service pointer S16360"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2568AES
Near Austin, TX 78759
Luis
Job Details: 04/29/2022
"Arrived on site. Installed new control powered unit on,programmed new board power cycled unit,compressor,fans and ui powered on.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Austin, TX 78758
Luis
Job Details: 04/29/2022
"Arrived on site for no cool. Removed compressor cover found dye in compressor compartment,traced dye to leak at discharge tube,cleaned dye from tube,pressurized unit found dye leaking from weld joint. Repaired weld joint,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHB2844LF7
Near Temple, TX 76502
Jonathan M
Job Details: 04/29/2022
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced defrost thermostat and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Belton, TX 76513
Jonathan M
Job Details: 04/29/2022
"Arrived on site for a washing machine that has no power. Inspected unit and work area. Customer advised that she ran a load of rugs inside of her washer and in the middle of the cycle the washer quit and would not unlock the lid. Confirm the customers complain and check voltage at the wall. Found proper voltage. Checked voltage to the Control and found 125 V going to the control. Found the control not sending voltage anywhere else. Checked my loads and found the drain pump out of rain showing five ohms when it shouldve been registering 15 to 20 ohms. Advise the customer she would need a new drain pump and control for the repair.
We serviced a
MAYTAG WASHER
Model MVWB755DW0
Near Little River-Academy, TX 76554
Jonathan M
Job Details: 04/29/2022
"Arrived on site for a washing machine that is making abnormal sounds during the wash cycle and is not spinning out clothes. Inspected unit and work area. Ran the unit through diagnostics and found an F0 E5 (off balance load), F7 E5 (shifter fault), and F7 E8 (motor stator over temperature) error codes. I ran the unit through manual agitation and spin and noticed the sound coming from underneath the unit. Attempted to remove the rotor and found the rotor would lean towards every direction but would not come off the driveshaft. Attempted to use a crowbar and flathead screwdriver to remove and was unable to do so even wiggling it from side to side. Spoke to JC and was advised that the unit would need a complete rebuild for repair including the gear case, stater, rotor, gasket, tub, clean out filter, and screws. Advise the customer of the situation and they advised they would prefer not to proceed forward with any repairs as they would prefer just to buy a new washer.
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Rogers, TX 76569
Jonathan M
Job Details: 04/29/2022
"Arrived on site for a dryer that is not drying clothes. Inspected unit and work area. The customer advised that the unit was seemingly shutting off prior to the end of the cycle and had just rapidly counted down on any cycles other than time dry. I tested the unit and confirmed the customers complaint. Went through testing on the moisture sensor and exhaust thermistor. Found the exhaust thermistor reading 80?F which would be correct. I checked the moisture sensor and could not find resistance between the sensors but could not find resistance between the sensor and chassis ground. According to the text sheet, it didnt indicate that either of those parts were bad. Spoke to PR and was advised that the moisture sensor harness and potentially control would be at fault for this issue. Ordering parts and rescheduled customer to 5/4.; ordrng 1 WPW10298258 (Sensor harness) and 2 WP3387223 (Moisture Sensor)s and 1 W11089308 (Control)"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Pflugerville, TX 78660
Cliff
Job Details: 04/29/2022
Arrived on site to diagnose a dryer that is not starting. Found door switch mounting screws loose preventing switch from activating. Tightened screws and tested unit. Found all is functioning properly at this time.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Pflugerville, TX 78660
Cliff
Job Details: 04/29/2022
Arrived on site to diagnose a washer that is not turning on. Found control shorted and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
MAYTAG DISHWASHER
Model MDB8959SBS2
Near Pflugerville, TX 78660
Cliff
Job Details: 04/29/2022
Arrived on site to diagnose a dishwasher that is not turning on. Found control shorted and it will need to be replaced to complete repairs. Return date set for 5/4. CL Only so harness can be repaired if needed.; ordrng 1 W10595568 (Control) and 1 ClOnly (CL Only)
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near Georgetown, TX 78626
Cliff
Job Details: 04/29/2022
"Arrived on site to diagnose a dryer with paint chips damaging clothes. Found bulkhead paint chipping, and removed failed paint. Reported bulkhead with whirlpool finish paint. Advised customer to let paint cure for 24hrs prior to using unit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Copperas Cove, TX 76522
Tyler
Job Details: 04/29/2022
"Arrived on site for refrigerator not dispensing or making ice. Upon arrival confirmed issue. Found ice maker stuck in harvest mode with full power supply applied. After clearing ice from harvest tray, found ice maker still failing. Found dispenser noise caused from auger sarm spring popping out of place on bucket causing unit to stay in crushed mode during cubbed selection. Will need office to get author prior to rescheduling for ice maker replacement.; ordrng 1 W11284458 (Ice maker) and 1 Cnote (Per sc needs autho for repairs)"
We serviced a
MAYTAG DISHWASHER
Model MDB7749AWB2
Near Lockhart, TX 78644
Andrey
Job Details: 04/29/2022
"Arrived on site to test unit for no function, tested unit found unit is receiving proper voltage, the UI does light up the fuse is good, need control to fix issue