Service History 95

We serviced a
WHIRLPOOL DISHWASHER
Model DU915PWPB2
Near Cedar Park, TX 78613
Justin
Job Details: 07/09/2021
"Arrived on site for a dishwasher with no power. Upon further inspection I found the console completely unresponsive. I checked voltage at the terminal block and found 120VAC. I ohmd out the fuse and found it good. The unit will need a new console, control, harness, and latch to complete the repair. I Switches for latch - 4318273. Control panel - WP8535166.; ordrng 1 CNOTE
We serviced a
KITCHENAID OVEN
Model KEBS109BSS00
Near Cedar Park, TX 78613
David S
Job Details: 07/09/2021
Arrived on site for wall oven not operating. Upon arrival gained access to and tested the thermal fuse to find it pulling 120V but not pushing anything indicating the fuse has failed. We replaced the thermal fuse and reassembled the unit. Tested all functions to find the unit operating as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5500XW1
Near Austin, TX 78752
Scott
Job Details: 07/09/2021
"Arrived for washer not starting . Ran diagnostics. Got only off balance load . Unit is level. Ran test wash , found no hot water . Removed hose and found debris in hose . Removed obstruction. Ran wash test all checked normal.
We serviced a
MAYTAG REFRIGERATOR
Model MTF1972HRB
Near Del Valle, TX 78617
Matthew
Job Details: 07/09/2021
Arrived onsite for refrigerator cooling issues. Unit would not cool and freezer would defrost. Customer also explained noise coming from evaporator compartment and with a tap the noise would stop and begin to cool again. Unit evaporator fan motor is having intermittent issues. Will need to replace. Tested defrost cycle and components are working. Office to reschedule.; ordrng 1 WP61004888 (motor-evap)
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BB2
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 07/09/2021
Arrived on site to test unit for oven not getting to temp. Test unit and found unit was calibrated to -20. Calibrated oven to 0 test unit and unit test good job complete.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHS2631PF4A
Near Hutto, TX 78634
Jimmy J.
Job Details: 07/09/2021
"Arrived on site for Refrigerator side high temperature. Display box, numbers not readable- only on fridge side no cool. Found Freezer temp 10, Fridge temp 44. All door gaskets were sealing properly. Tested dampener from diagnostics and it was opening and closing as designed. UI display leds werent all illuminating. Removed evaporator cover and found block of ice forming on right side from top to bottom of coils. Found large block formed inside the return and covering the return completely. Used steamer to remove ice and placed fridge in a defrost. Defrost heater kicked on as designed. Was able to completely remove all ice build up on evaporator and inside of return. Removed UI and installed new UI. UI display working as designed. Fridge and freezer cooling as designed. Job completed.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Dripping Springs, TX 78620
Jacob
Job Details: 07/09/2021
Arrived onsite for unit having moisture inside of the unit when not in use. Asking customer if they keep the home cold. Let them know that if the house is colder than the temperatures from the outside. The outstanding air may travel in the air vent for the dryer and will causing moisture inside of the unit. Tested the unit and the unit got hot at high temperature settings. No issues at this time. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ1
Near Leander, TX 78641
Kayman
Job Details: 07/09/2021
Arrived onsite for range with damaged panels. Upon inspection I found the side panels and cooktop dented badly. I called techline and they gave me SR#7731203495 I am ordering the cooktop and 2 panels to complete the repair. Office to R/S due to part availability. ; ordrng 2 WPW10162245 (Panel)s and 1 W11032119 (Cooktop)
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near Austin, TX 78735
Kevin
Job Details: 07/09/2021
"Arrived on site and replaced all parts diagnosed on previous visit, after replacement ran calibration 52 and washer checks good, job complete"
We serviced a
GE COOKTOP
Model JP989BK1BB
Near Austin, TX 78733
Kevin
Job Details: 07/09/2021
"Arrived on site and found cooktop has an internal Short on the left side causing sparking and flames
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Austin, TX 78741
Luis
Job Details: 07/09/2021
Arrived on site for no ice. Per service pointer W11218398B engaged test switch icemaker not harvesting per service pointer replaced defective icemaker. Ran test switch icemaker ran through a harvest and filled with water.
We serviced a
KITCHENAID ICE MACHINE
Model KUID308ESS2
Near Austin, TX 78731
David
Job Details: 07/09/2021
"Arrived on site to diagnose ice machine making thin ice. Performed diagnostic and ran unit. Found the wrong filter being used on the icemaker. When unit fills, it would only get half full before it times out. Removed filter and installed correct filter. Changed ice thickness level to maximum
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Pflugerville, TX 78660
Wesley
Job Details: 07/09/2021
"Arrived onsite and found ice production inconsistent, ice dumped and filled for new batch while onsite. Adjusted temp for optimal production. Seals check good. Advised customer in event of ongoing icemaker production issues we will replace the icemaker."
We serviced a
WHIRLPOOL DRYER
Model WED7500GW0
Near Hutto, TX 78634
Jimmy J.
Job Details: 07/09/2021
"Arrived on site for TURNS ON BUT WON'T START-ERROR CODE E3F6. Tried placing in diagnostics and after six tries it finally came on. Error codes F6E3, F2E1, F4E4 all came on. Checked voltage at the wall and was getting 240. Removed UI and inspected harness and connectors. Everything was connected properly. Harness had good continuity. Customer had already tried resetting the unit to reset and refresh.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Austin, TX 78741
Leonardo
Job Details: 07/09/2021
Arrived on site to test unit for unit not cleaning. Test unit and found filter dirty and something stuck in drain motor. Removed drain motor and removed glass and unit needs new wash motor.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HB00
Near Woodway, TX 76712
Jonathan
Job Details: 07/09/2021
"Arrived onsite to install previously diagnosed parts. Replaced the console and tested the unit. The unit still would not connect to WiFi. I replaced the antenna and tested unit the unit began to connect to Wi-Fi but would not allow the consumer to do any cooking. I called Whirlpool Techline and spoke to Austin SR# 7731204686. He advised to have the customer on install the appliance and reinstall it using the S a ID code. He also recommended to power cycle the unit as well to help the unit reboot. He advised any further issues to call the Wi-Fi care team for further assistance and if they could not figure out the problem, to re-order the user interface from the world for parts research department. Advised customer of findings. The customer advised that during my conversation, he had uninstalled the app and reinstalled the app. He advised that after that, the unit is now working properly and is able to use his phone to make selections on the unit. Call complete."
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW01
Near Round Rock, TX 78665
Jimmy J.
Job Details: 07/09/2021
"Arrived on site for Leaking from Behind - Chest and Upright Freezer. Removed rear panel and found ice, not frost, built up over return tubes. No solid ice areas built up over evaporator. Temps were good inside freezer. Called WP tech line and described what was happening with the ice over the tube. Tech line stated there was too much refrigerant inside and it will need drier tube removed and compressor will need to be discharged and recharged with Freon to ensure it has the correct amount inside. Returning with all parts JIC. SR 7731203385; ordrng 1 WPW10143759 (UV Drier) and 1 W10913906 (Service Tap)"
We serviced a
WHIRLPOOL DRYER
Model MGDB955FW0
Near Austin, TX 78703
Scott
Job Details: 07/09/2021
"Arrived on site , replaced belt . Ran diagnostics. All checked normal. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS02
Near New Braunfels, TX 78132
Brandon
Job Details: 07/09/2021
"Arrived on site for customer complaint of unit not cooling and ice build up in RC, found failed RC evaporator fan motor and thermistor. I replaced fan motor and harness with thermistor, unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Austin, TX 78702
Luis
Job Details: 07/09/2021
"Arrived on site for not dispensing ice. Found coupling not engaging ice bin coupling,removed auger motor coupling adjusted spring in shaft reassembled unit tested ice dispenser unit working as designed."
We serviced a
KITCHENAID OVEN
Model KODE500ESS05
Near Dripping Springs, TX 78620
Jacob
Job Details: 07/09/2021
Arrived onsite to replace controls and bottom vent trim piece. Replaced controls and bottled vent trim but when trying to open the door it would rub on the trim. Called tech line.Could be a shipping issue or installation issue. Spoke with Austin got sr#7731206363. Took pics of the damage. Tested the unit for the unit getting up to the desired degrees. Unit did get up to the temperature with no issues. No issues at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Leander, TX 78641
Kayman
Job Details: 07/09/2021
"Arrived onsite to install previously diagnosed parts. I installed the wheel, stops and dispenser. No leaks detected during time of service and the unit is working as designed. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF302ESS01
Near Austin, TX 78702
Luis
Job Details: 07/09/2021
"Arrived on site for no cool. Diagnosed no refrigerant in system,replaced evaporator and filter drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good,checked frost pattern good. Powered unit on checked compressor and evaporator compartments with pressure equalized no signs of dye.
We serviced a
AMANA WASHER
Model NFW7200TW
Near Luling, TX 78648
Andrew
Job Details: 07/09/2021
"Arrived on site to test unit for washer door broken. Found door was off and inner and outer door frames are broken. Inner, outer door frames, hinge, hinge bracket and mounting screws are all NLA. Job complete.; ordrng 1 34001424 (door frame front) and 1 34001426 (Door back frame) and 1 W10175955 (Hinge) and 4 34001192 (Bushing)s and 2 34001286 (Screw)s and 1 34001428 (Hinge bracket)"
We serviced a
WHIRLPOOL WINE COOLER
Model WUW35X24DS02
Near Austin, TX 78703
Luis
Job Details: 07/09/2021
"Arrived on site for defective thermistor and main control. Replaced temperature sensor,attempted to remove unit from enclosure found floor raised 3/4 from cement floor unable to remove unit from enclosure maintenance will need to have unit removed from enclosure to finish repair. ; O-emld tckt"
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS5
Near Pflugerville, TX 78660
Wesley
Job Details: 07/09/2021
"arrived onsite and found microwave not working properly. Not hearing. Found bad heating hi voltage circuit. Replaced mag, cap and diode. Unit is now operating as designed. Advised customer on repair. All checks good."
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW1
Near Austin, TX 78705
Scott
Job Details: 07/09/2021
Arrived on site for control flashing . Ran diagnostics and got UI error code . Replaced UI control. Ran diagnostics. No erro codes . Ran diagnostics UI & wash . All checked normal. No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL OVEN
Model WOS72EC0HS
Near Georgetown, TX 78626
Cliff
Job Details: 07/09/2021
Arrived on site to diagnose an oven that is not responding to user input. Found console locked and not unlocking. Performed factory reset and all is working properly.
We serviced a
GE DISHWASHER
Model GDT720SSF0SS
Near Georgetown, TX 78626
Cliff
Job Details: 07/09/2021
Arrived on site to diagnose a dishwasher that is not heating. Found t-stat for heater tripped and reset it. All is working properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL DRYER
Model WED94HEXW2
Near Austin, TX 78751
Scott
Job Details: 07/09/2021
"Arrived on site for scraping noise in dryer . Ran unit ,could not duplicate noise . Removed drum , roller supports and drum bearing all checked normal. Nothing found in blower housing . Did clean out lots of pet hair from cabniet . Recommended having vents cleaned
We serviced a
KITCHENAID RANGE
Model KSGG700EBL0
Near Austin, TX 78731
David
Job Details: 07/09/2021
"Arrived on site to diagnose range throwing an F8E0 error, for blower fan speed low. Put unit in diagnostic mode and tested blower. When cycled on verified voltage going to fan motor, but fan is not moving. ; ordrng 1 W11034208 (Control)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Austin, TX 78741
Kevin
Job Details: 07/09/2021
"Arrived on site and inspected washer and found hot water valve is cracked. Replaced water valve assembly and ran a calibration to ensure washer is operating properly. No water leaks from connections at time of service, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78734
Robert
Job Details: 07/09/2021
Arrived on job to replace previously diagnosed part. After replacement test operation. No leaks detected at time of service
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near New Braunfels, TX 78130
Brandon
Job Details: 07/09/2021
"Arrived on site for customer complaint of of dispenser door not opening, found spring was in reverse position, I reversed spring into proper position and tested several times, unit tested good."
We serviced a
WHIRLPOOL COOKTOP
Model JGCP548HL00
Near Austin, TX 78738
Robert
Job Details: 07/09/2021
Arrived on job for complaints of knob not lining up. Found the manifold post bent will need to replace manifold.; ordrng 1 W11333175 (MANIFOLD )
We serviced a
WHIRLPOOL WASHER
Model WFW8300SW01
Near New Braunfels, TX 78130
Brandon
Job Details: 07/09/2021
"Arrived on site for customer complaint of unit doing the same thing, giving F20 error code and shutting down after about ten minutes. Found unit was not recognizing water level. Found clogged pressure chamber, found leak coming from small hole in bellow, found pressure hose was also damaged and leaking. Unit would need bellow, pressure hose, and outer rear tube for clog in pressure chamber.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2622MSYA
Near New Braunfels, TX 78130
Brandon
Job Details: 07/09/2021
"Arrived on site to replace previously diagnosed ice maker, after replacing, unit tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS01
Near Georgetown, TX 78628
Lou
Job Details: 07/09/2021
"Arrived on site to install previously diagnosed and ordered part. Due to the left RC door hinge failure, I removed and replaced the door and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KBFA20ERSS01
Near Austin, TX 78732
Robert
Job Details: 07/09/2021
Arrived on job for complaints of no ice. Found the icemaker heater open. Replaced icemaker and ran test.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near Pflugerville, TX 78660
Wesley
Job Details: 07/09/2021
Arrived onsite and provided instruction on griddle burner specifications and low tight flame. Unit is operating properly. Advised customer on design and use and care.
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Austin, TX 78751
Scott
Job Details: 07/09/2021
Arrived on site for washer just dead . Found water in tub . No response from control. Did 5 sec start reset . Unit did come back on . Ran diagnostics or long drain . Ran manual test . Drain pump didnt start . Found one of the black and white wires pulled out . Rewired molex connector. Ran drain test and pumped water out of tub. Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW8800YW0
Near Andice, TX 78628
Lou
Job Details: 07/09/2021
"Arrived on site to inspect washer leaking water. Upon further inspection, customer pointed out where the water was leaking at the front left corner at the floor. I placed the unit in diagnostics and tested the valve, agitate, and spin. I found when testing the valve through the detergent cup dispenser, the hose is leaking. Advised customer that unit will continue to leak until unit is repaired. ; ordrng 1 WPW10172154 (Detergent cup w/hose)"
We serviced a
WHIRLPOOL OVEN
Model WGG745S0FS00
Near Leander, TX 78641
David S
Job Details: 07/09/2021
Arrived on site for top oven bake not working. Upon arrival tested the broil in the upper oven and the igniter lit. Tested the bake igniter and found it would not glow tested the connection and found it open. Ordering new igniter return visit16.; ordrng 1 WP7432P143-60 (Ignitor)
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS8
Near Dripping Springs, TX 78620
Jacob
Job Details: 07/09/2021
Arrived onsite to replace gasket o the refrigerator. Replaced gaskets. No issues at this time. Let customer know that the gaskets will take time to straighten out more to the cabinet. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Cedar Park, TX 78613
David S
Job Details: 07/09/2021
Arrived on site for washer making a banging noise. Upon arrival manually tested the suspension to find it still operating. We ran a diagnostics test and confirmed noise but found no fault codes. The outer tub gears are failing causing the unit to go off balance. Ordering new tub assembly. Office to reschedule when we have an eta on the part.; ordrng 1 W11287253 (Tub Assembly)
We serviced a
MAYTAG DRYER
Model MEDB955FC1
Near Austin, TX 78752
Scott
Job Details: 07/09/2021
"Arrived on site ,replaced control,valve ,door switch . Left tub light unplugged and left J8 unplugged . Plugged unit into outlet . Checked voltage at terminal block , got 210v . Plugged J8 in ,green light on control flash for second , tripped breaker again . Talked to PR . Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Austin, TX 78702
Scott
Job Details: 07/09/2021
"Arrived on site for washer not starting cycle . Ran diagnostics, got long or no fill error code . Ran diagnostics wash , no cold water . Found cold valve barely turned on . Opened supply valve . Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4815EW1
Near Kyle, TX 78640
Kevin
Job Details: 07/09/2021
"Arrived on site and inspected the washer and found saved error codes for Stuck key, basket speed fault, suds, motor unable to reach target rpm. Ran automatic test cycle and found valves are working, lid lock is working, drain pump is working, however agitator Washer will not spin or agitate. there has been at least one previous repair and there is evidence of a Gearcase failure however there is no oil leaking currently. In order to ensure repair on the next visit will need to bring back gear case, motor, capacitor, and agitator; ordrng 1 W11454741 (Gearcase) and 1 W10721967 (Cam) and 1 WPW10677715 (Motor) and 1 W11158830 (Capacitor) and 1 W10908289 (Agitator)"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Austin, TX 78741
Kevin
Job Details: 07/09/2021
"Arrived on site and inspect the dryer and found door is not closing. Found catch is not centered and is too tight. Reset it and loosen spring and it will now close properly, job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Austin, TX 78737
Jacob
Job Details: 07/09/2021
Arrived onsite for unit leaking water at the dispenser and possibly the seal from the door. Checked the bellow and saw no rips or tears. Wen t ahead and replaced the dispenser and raised the front 2 feet to help with water staying in the dispenser and not leaking. Tested the unit in a quick cycle. Unit tested good. No leaks at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6FARXXY08
Near Cedar Park, TX 78613
David S
Job Details: 07/09/2021
"Arrived on site for icemaker not working. Upon arrival customer stated the he previously pulled the icemaker out and damaged the wiring, he then stated that he repaired the wiring see sd quickpics. The wiring is for the power to the icemaker fan which still functions as designed so wiring repair is good. We jumped the icemaker and it cycled but never filled with water. Tested voltage on the water valve and found no voltage getting to it indicating an icemaker failure. Ordering new icemaker and wire harness. .; ordrng 1 Icemakerharness (W11029433) and 1 WPW10300024 (Icemaker)"
We serviced a
WHIRLPOOL DRYER
Model WED9550WW0
Near Austin, TX 78746
Kevin
Job Details: 07/09/2021
Arrived on site and inspected dryer and customer experienced an F70 error code. Customer has cycled power and dryer is working properly again.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Austin, TX 78731
David
Job Details: 07/09/2021
"Arrived on site to install refrigerator door due to cosmetic damage from transport. Installed new FC and RC doors, and new handle. Unit now working as designed. Call complete."
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS02
Near Luling, TX 78648
Andrew
Job Details: 07/09/2021
"Arrived on site to replace FC thermistor from previous diagnosis. Found all thermistors were reading properly. Found FC door was not closed properly causing air leak and frost build up. Removed frost and tested door gasket. Found gasket sealing properly. Ice maker thermistor was reading 7 degrees, ice compartment was reading 28. Advised customer to make sure door is being closed properly to ensure compartments are able to reach proper temps. Improper temp in FC caused by air leak is hindering ice maker from receiving temp required to produce. No leaks detected. Job complete."
We serviced a
WHIRLPOOL WASHER
Model CHW9160GW1
Near Austin, TX 78729
Justin
Job Details: 07/09/2021
"Arrived on site and found the maintenance team was off for the day. The locks to the rooms with the washers and dryers on the facility had just been changed, and the maintenance crew are the only ones who can access it at the time. I left the customer their job number, and they will reach out to reschedule when they can confirm a good time. ; O-emld tckt"
We serviced a
WHIRLPOOL DRYER
Model WED96HEAC
Near Austin, TX 78735
Kevin
Job Details: 07/09/2021
Arrived on site and inspected Dryer and Found lint trap housing is loose. Found mounting points on front panel are stripped. Customer provided access to there random screws jar and I found two with a wide enough thread pattern to secure Lint trap housing.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Pflugerville, TX 78660
Wesley
Job Details: 07/09/2021
Arrived onsite for fan staying on and not able to turn off after cooking. Advised customer that this is a normal cooling feature of the microwave to protect the electronics. Advised customer on design and use and care guidelines.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDB06
Near Killeen, TX 76549
Tyler
Job Details: 07/09/2021
Arrived on site to install previously diagnosed system equipment. Upon arrival I was able to recover 3.7 ounces of refrigerant out of the system oh then installed a new compressor UV dryer and access valve put the vacuum on the unit for 20 minutes found out for the vacuum is down that they were no leaks in the system I recharge the system with 3.7 ounces of refrigerant and Allowed the run for another 20 minutes. Upon completion of repairs I found that the psi levels were exactly at zero on the low side and 150 on the high side inform customers it would take 24 hours to let the unit cool call complete
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Austin, TX 78751
Scott
Job Details: 07/09/2021
"Arrived on site ,replaced UI console . Ran unit all checked normal. No lint build up at time of service. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near West, TX 76691
Jonathan
Job Details: 07/09/2021
"Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. The customer advised that the unit is seemingly buzzing them would not complete a cycle. Do those last time she used it, the unit overflowed and her washer. Turn the unit on and found water weeping through the cold water valve while not in use. Placed the unit and service diagnostics and found an F8 E1 (low/no water detected) error code. Tested the cold water valve and found the cold water valve barely pulling in water while buzzing. Disconnected the waterline hose and found sand inside the water valve causing the valve to weep in not to pull in proper waterflow. Replaced water valve and tested unit. The unit filled, agitated, drained, and spun as designed. Call complete."
We serviced a
KITCHENAID OVEN
Model KEBC208KSS02
Near Georgetown, TX 78626
Cliff
Job Details: 07/09/2021
Arrived on site to replace previously ordered parts for oven. Found no parts needed and issue was with wiring behind unit. Rewired unit properly and all is now working properly.
We serviced a
KITCHENAID MICROWAVE
Model KBHC109JSS0
Near Dripping Springs, TX 78620
Jacob
Job Details: 07/09/2021
Arrived onsite to replace bulb inside the unit. Replaced bulb. Tested unit. Unit tested good. No issues at this time. Job complete
We serviced a
ELECTROLUX REFRIGERATOR
Model EI32AR80QSF
Near Spring Branch, TX 78070
Brandon
Job Details: 07/09/2021
"Arrived on site for customer complaint of unit not cooling, found sealed system leak, I replaced compressor, evaporator, filter drier, and coupler, unit tested good."
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BB2
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 07/09/2021
Arrived on site to replace control board. Replaced board test unit and unit getting to 400? job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near Austin, TX 78753
Matthew
Job Details: 07/09/2021
Arrived onsite for refrigerator lights not functioning. Upon inspection found top left corner led out. Light is in series with additional cabinet lights that are dim. Need to order and replace light. Ordering 2 modules just in case . Office to reschedule ; ordrng 2 W10695459 (module)s and 1 W11239944 (module)
We serviced a
LG WASHER
Model WT5101HW
Near Georgetown, TX 78626
Cliff
Job Details: 07/09/2021
Arrived on site to diagnose a washer that is not cycling properly. Tested all parts and components and couldn't duplicate any failures at this time. Advised customer that without having any parts malfunction issue may have been caused by suds. No further repairs needed and no leaks were found at time of service.
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Elm Mott, TX 76640
Jonathan
Job Details: 07/09/2021
Arrived on site for a washing machine that won?t register the lid closed. Inspected unit and work area. Confirmed customers complaint and found the lid strike cracked and missing part of the strike. Replaced the strike and tested the unit. The unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS576FIDB01
Near Manor, TX 78653
Wesley
Job Details: 07/09/2021
Arrived onsite and found unit operating with failed icemaker motor.Unit now is cycling properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2JHGXRQ00
Near Copperas Cove, TX 76522
Tyler
Job Details: 07/09/2021
"Arrived on site for refrigerator leaking. Upon arrival I found temps were ok. I then inspected water lines and found a crack in the inlet valve.. I tried replacing valve with spare valve but found valve was faulty. Also tried testing ice maker and found icemaker motor was broken as well. replace inlet valve, ice maker, and possibly the filter housing. ; ordrng 1 4317943 (Ice maker) and 1 W10408179 (Valve)"
We serviced a
KENMORE OVEN
Model 790.301724
Near Copperas Cove, TX 76522
Tyler
Job Details: 07/09/2021
"Arrived on site for wall oven not heating, upon arrival I disassembled unit and tested voltages to heating components. Found igniter turning on but not getting hot enough to ignite gas. I replaced ignitior and reassembled and tested oven. Found unit fully functioning as designed call complete"
We serviced a
FRIGIDAIRE DISHWASHER
Model FGID2466QF7A
Near Mart, TX 76664
Jonathan
Job Details: 07/09/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Crawford, TX 76638
Jonathan
Job Details: 07/09/2021
Arrived on site for refrigerator that?s not making ice. Inspected unit and work area. Tested all components that would stop the unit from making ice nd found all but the ice maker motor good. The unit showed an E2 error code for the icemaker which would indicate the motor had lost position. Around the unit through a harvest test and found the motor would not energize. Replaced the icemaker and tested the unit again. The unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SDM2
Near West, TX 76691
Jonathan
Job Details: 07/09/2021
Arrived on site for a dishwasher that won?t drain. Inspected unit and work area. Confirmed customers complaint and found water at the bottom of the dishwasher. Attempted to place the unit in a drain in the unit would not drain. Remove the drain pump and found the impeller on the drain pump broken. Replaced drain pump and tested unit several times. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW05
Near Killeen, TX 76549
Tyler
Job Details: 07/09/2021
Arrived on site for refrigerator needing previously diagnosed in the valve and icemaker dispenser solenoid. After I arrived I installed the new parts and read some of the unit for testing found no leaks during repairs and found that the water dispenser is now functioning as designed also recess of the ice bucket and found it is now dispensing cubed ice when selected. Call complete
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS0
Near Rogers, TX 76569
Tyler
Job Details: 07/09/2021
Arrived on site for dishwasher giving F9E one error code as well as FAE2. Upon entering diagnostics I confirm both air codes after inspecting the unit I found it was functioning as designed but there seem to be some sort of miscommunication between the control motor I ended up replacing the vent assembly the motor assembly that included the drain pump with it as well as the main control and then reassembled and tested the unit and found that the unit had no leaks before during or after repairs and is fully functioning as designed call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE234GPS
Near Austin, TX 78733
Kevin
Job Details: 07/09/2021
"Arrived on site and inspected dishwasher and found customer experience water dripping from between the inner and outer door panels. Disassembled door and found a water stain on the insulation. Took pictures. Started wash cycle and found it is splashing over on the left-hand corner, send a video to PR. lower plastic door seal does not appear to have any damage, inspect and spray arms they also do not appear to be damaged.
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Spicewood, TX 78669
Robert
Job Details: 07/09/2021
Arrived on job to replace previously diagnosed parts. After replacement test operation. Washer not installed so no leak checked.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Leander, TX 78641
Kayman
Job Details: 07/09/2021
Arrived onsite to install previously diagnosed parts. I installed the console and main control but the lights would not turn off. I called techline and spoke to dustin. We checked continuity at the door latch assembly and it showed open all the time. Techlines SR#7731207272. I am ordering the latch assembly to complete the repair. ; ordrng 1 W10883049 (Latch) and 2 WPW10412711 (Bulb RESEARCH RESEARCH)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Austin, TX 78731
David
Job Details: 07/09/2021
"Arrived on site to diagnose refrigerator not producing ice. Customer advised me the icemaker is filling and freezing, but will not harvest unless the reset is hit every time. Checked unit in diagnostic mode and found no errors present. Icemaker will cycle, just no harvest regardless of switch position. Found temps good, freezer < 8 degrees on both sides, RC at 37. Talked to tech line, SR7731205323. Ordering new icemaker to resolve. Office to schedule when part arrives. ; ordrng 1 W11455232 (Icemaker)"
We serviced a
JENN-AIR REFRIGERATOR
Model JS48SEDUDW20
Near Liberty Hill, TX 78642
Lou
Job Details: 07/09/2021
"Arrived on site to inspect refrigerator water filter not releasing. Upon further inspection, I found the release button broken and filter not releasing. I removed and replaced the filter head and tested the water dispenser and while testing the ice maker harvested and filled. Unit is operating as designed with no leaks. No water leaks observed during service, job completed."
We serviced a
UNKNOWN DISHWASHER
Model DU1345XTVB4
Near Copperas Cove, TX 76522
Tyler
Job Details: 07/09/2021
Arrived on site for dishwasher not allowing door to shut properly. Upon arrival I found that the door strike was broken and not latching at the door correctly I also found that the left side door hinge was not seated properly I ended up resetting the door and installing a new door strike reassembled and tested the unit and found no leaks during repairs call complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Austin, TX 78704
Luis
Job Details: 07/09/2021
"Arrived on site. Found fresh food evaporator incased in ice,diagnosed unit not defrosting correctly,defrosted evaporator replaced evaporator and wall thermistor,replaced fan scroll. Ran diagnostics good air flow defrost already set to basic."
We serviced a
KITCHENAID COOKTOP
Model KICU509XSS00
Near Cedar Park, TX 78613
David S
Job Details: 07/09/2021
Arrived on site for blinking F47 error code on cooktop. Upon arrival confirmed error code and gained access to the module. We found no visible damage to the module. Replaced the module and UI per instruction of tech sheet. Reassembled and programmed unit to find no more error codes. Tested every burner to find the unit operating as designed. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS3
Near West Lake Hills, TX 78746
Kevin
Job Details: 07/09/2021
"Arrived on site and inspected dishwasher and found it is not leaking during the diagnostic cycle. Customers experience was water on top of the door running down the side while dishwasher is running. Do not see any issues with door gasket. Remounted dishwasher so that it is leaning backwards slightly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHB00
Near Austin, TX 78738
Robert
Job Details: 07/09/2021
Arrived on job to replace previously diagnosed part. After replacement test operation.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Hutto, TX 78634
Jimmy J.
Job Details: 07/09/2021
Arrived on site for ICE IS STILL GETTING STUCK IN THE DOOR CHUTE AND MELTS AND LEAKS WATER FROM DISPENSER. Customer stated since last visit the water drips have gotten worse. I tested the flapper to ensure it was opening and closing properly. Looked good. Removed ice bin and cleared out small bits of ice that could be melting when door is opened and closed causing the drips to run into dispenser chute. While inspecting from ice bin area into chute dispenser area I could see tiny gaps allowing light to come through at dispenser chute section. Removed door chute and installed new door chute. Inspected area again and there is no longer any light coming through. Customer understands ice can get trapped inside chute causing it to melt and drip melted ice into dispenser area. New chute is sealing properly. No leaks detected. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM02
Near Leander, TX 78641
Kayman
Job Details: 07/09/2021
Arrived onsite for refrigerator not making ice. Upon arrival I found RC=37 FC =2 the customer stated that the ice maker has started making ice again after they called. I confirmed ice in the bin and I removed the ice maker. I found the bail arm is missing. I installed a arm from my van stock. I found some frost built up in the back of the IM housing indicating a air leak. But due to the arm missing the customer would like to leave it and see if the issue is corrected. No leaks detected during time of service. The unit is working as designed at this time. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM354ESS3
Near Austin, TX 78726
Justin
Job Details: 07/09/2021
Arrived on site for a dishwasher with the upper rack not attaching. Upon further inspection I found both left and right adjusters broken. I installed new adjusters. The unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADB9
Near New Braunfels, TX 78132
Brandon
Job Details: 07/09/2021
"Arrived on site for customer complaint of broken dispenser, found broken dispenser, I replaced dispenser, unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Cedar Park, TX 78613
Justin
Job Details: 07/09/2021
Arrived on site to install previously diagnosed parts. Upon arrival the customer stated they have not had any frost build up in the unit since last service. I installed the new door and confirmed all gaskets were sealing. The gaskets sealed correctly and were working as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Georgetown, TX 78626
Cliff
Job Details: 07/09/2021
Arrived on site to diagnose a washer that is making unusual noise. Found service pointer about noise from control. Control and shifter will need to be replaced to complete repairs and office to set return appointment. ; ordrng 1 W11498797 (Control) and 1 W10913953 (Shifter)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF130PAHB1
Near Austin, TX 78746
Leonardo
Job Details: 07/09/2021
Arrived on site to test unit for upper rack not washing. Test unit and found not enough water going in to the unit. Found bad fill valve replaced valve test unit and unit test good job complete.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW01
Near Buda, TX 78610
Andrew
Job Details: 07/09/2021
Arrived on site to test unit for not cooling. Found evap completely frosted over. Found evap motor working as designed. Heater engaged when in diagnostics. Recommend replaced evap thermistor compartment thermistor and control. Office to reschedule. ; ordrng 2 WPW10383615 (Thermistor)s and 1 W11496886 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Austin, TX 78754
Luis
Job Details: 07/09/2021
"Arrived on site for noise complaint,per previous diagnosis replaced the compressor and filter drier, vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good,reassembled unit no noise present"
We serviced a
AMANA RANGE
Model AER6303MFS2
Near Manor, TX 78653
Wesley
Job Details: 07/09/2021
Arrived onsite for burnet wiring and used the harness to repair unit. All checks good. Unit is now operating as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HB4
Near Uhland, TX 78640
Leonardo
Job Details: 07/09/2021
Arrived on site to test unit for no power. Checked outlet and outlet test good. Checked all switches and control board plugged unit back in and unit test good. Ran unit for 3 minutes test unit and unit heating job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Austin, TX 78717
Justin
Job Details: 07/09/2021
Arrived on site to install previously diagnosed parts. I installed the new fill tube heater and then tested the unit. Water was now going to the IM.No leaks observed at the time of service. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED25PWXBW00
Near Austin, TX 78726
Justin
Job Details: 07/09/2021
"Arrived on site for a refrigerator not cooling well in the refrigerator compartment. I checked temps and found the RC at 62?F and the FC at 3?F. I ohmd out the thermostat and found it good. I found the damper opening and closing easily, and I could hear the fan running as designed. I gained access to the evap and found significant frost build up. I informed the customer this is causing a lack of airflow to the RC, which is why you are seeing cooling issues. I ohmd out the bi-metal and found it good. I tried to jump the defrost, but it would not start. I then jumped the timer to a defrost and I found voltage from the pink wire on the bi-metal to the white on the heater. I did he same for brown wire on bi-metal and found nothing. I then ohmd out the harness and found it open. I did not visibly see any damage on the harness or molex at the chassis. This indicates an internal harness problem
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD618ESS01
Near Dripping Springs, TX 78620
Jacob
Job Details: 07/09/2021
Arrived onsite to inspect unit for temperature not staying consistent in the refrigerator and the butter bin has been broken. Looked at the unit and saw that the bin is broken and new one needs to be ordered. Was loose at the temperature of the refrigerator. The temperature stayed around 50 degrees. Possible the thermoster in the refrigerator is not sensing the correct desired temperature. Ordered both parts; ordrng 1 W11348580 (BIN COMPLETE ) and 1 WP2188820 (temp sensor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Georgetown, TX 78628
Lou
Job Details: 07/09/2021
"Arrived on site to install previously diagnosed and ordered part. Due to the ice door not closing properly, I removed and replaced the ice door assembly and tested. Unit is operating as designed. No water leaks observed during service, job completed."