Near Temple, TX 76502
Tyler
Job Details: 09/22/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site for icemaker not making enough ice.upon arrival ice bucket was about 20% full. Ice tray was full as well and I checked units diagnostics mode to see if any new error codes popped up. An e5 error indicating the ice bin thermistor was faulty. Checked thermistor and it had shorted out. Also ran test harvest on ice maker and units ice maker motor is starting to grind as well. Will need to return with ice maker and thermistor. ; ordrng 1 W10646867 (vent THERMISTOR) and 1 W11294907 (icemaker)"
Near Austin, TX 78701
Jacob
Job Details: 09/22/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite for door damage to panel. Looked at door panel. Saw dents in door. Replaced panel. No issues at this time. Job complete
Near Austin, TX 78705
Jacob
Job Details: 09/22/2020
REFRIGERATOR WHIRLPOOL ED5LTAXVL00 Arrived onsite to replace parts ordered. Replaced parts. Tested unit. Water was coming out of the water dispenser. Let tenant know to give ice maker time to make ice.
Near Austin, TX 78703
Richard
Job Details: 09/22/2020
REFRIGERATOR JENN-AIR JB36NXFXRE01 Arrived onsite for the refrigerator lights not working. During testing found that one of the led lights is not working causing the other lights to not work. Replaced both led lights in the freezer and did not resolve issue. During installation of freezer door one of the screws stripped and I was not able to put back in will need to replace the freezer basket and screws to fix freezer door issue. Replaced one of the led lights in the refrigerator compartment and all lights started to work. Led light issue was resolved. Ordering parts for the freezer door issue. Office to schedule. Please put customer on cancellation list. ; ordrng 4 W10001190 (WASHER)s and 4 W10761334 (screw)s and 1 W10774209 (basket-fzr)
Near West Lake Hills, TX 78746
Kevin
Job Details: 09/22/2020
WASHER WHIRLPOOL GHW9400PW4 "Arrived on site and inspected washer and found very little flow from hot water. Replaced valve and cleared incoming water line of sediment by flushing. After replacement hot water pressure is normal and washer will complete a diagnostic cycle. No water leaks from connections at time of service, job complete."
Near Leander, TX 78641
Lou
Job Details: 09/22/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site to inspect refrigerator ice maker not making ice. Upon further inspection, I tested temps in the FC=9 degrees. I found the ice maker arm in the off position. Placed it in the on position and the IM began to harvest. Once the water dispensed into the tray, it began to leak water at the front of the IM at the bottom right corner. The ice maker is sitting level as well. I removed and replaced the ice maker and tested. Unit is operating as designed. No further leaks observed during service, job completed. I contacted techline and spoke to Chris and advised of the history of this unit and repairs made, as well as repairs made today. Chris provided a file #7728853764"
Near Georgetown, TX 78628
Jonathan S
Job Details: 09/22/2020
ICE MACHINE KITCHENAID KUID508ESS2 "Arrived n site for ice machine leaking water. Performed diagnostics mode and tested operation. Monitored inlet valve and found no leaks detected. Pulled unit out and tested operation. Found unit leaking from external drain pump. Removed pump and installed new. Performed diagnostics mode, monitored operation and observed for possible water leaks. Called Whirlpool tech support and spoke with Destin (SR#772885669). All tested good, no water leaks detected."
Near Austin, TX 78717
Kayman
Job Details: 09/22/2020
WASHER MAYTAG MVWB835DW Arrived onsite for odor smell and water sloshing noise coming from washer. I ran a diagnostics cycle and all tests passed including the drain pump. I removed the tub ring to see if there was standing water but there was not. I found an old sock wedged between he basket and tub. I removed the sock. I advised the customer on some methods to get rid of the smells but assured them hat he water sloshing noise if the balancing water in the basket and is supposed to be there. Job complete.
Near San Marcos, TX 78666
Noah D
Job Details: 09/22/2020
MICROWAVE KITCHENAID KMBP100ESS03 "Arrived on site to inspect microwave for not closing completely, replaced inner door, interlock and arm with no change, front left side of door is pushed in farther, with need slider and hinges. Please give 2 hours.; ordrng 1 2HOURS (2HOURS) and 1 461967750483 (SLIDER)"
Near Austin, TX 78745
Kevin
Job Details: 09/22/2020
RANGE AMANA AER6303MFS1 "Arrived on site for F9E0 error code, this error code in Notes a problem with incoming power/home wiring. Inspected range and did not see any problems with wiring at terminal block, or to control board. Took pictures. Set oven to broil and it is operating properly. Outlet behind range Could be the source of the issue and if it happens again recommend replacing power outlet. job complete."
Near Austin, TX 78704
Richard
Job Details: 09/22/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Arrived onsite for the refrigerator not cooling. During testing found that the refrigerator is not cooling compressor and all fans are not running. Tried to put refrigerator into diagnostics and it kept kicking itself out of diagnostics. Checked for voltage at the power cord and it’s good . Checked for voltage going to the main control and it’s good. Called tech line and we found that the harness coming from the liner to the door were crimp causing the no cooling issue and diagnostics issue.
Near New Braunfels, TX 78130
Noah D
Job Details: 09/22/2020
COOKTOP JENN-AIR JIC4430XS00 "Arrived on site to inspect cooktop for not operating correctly, replaced thermal fuse and code was still present. Ordering module for ACU issue. Office to reschedule ; ordrng 1 W10607546 (MODULE )"
Near Austin, TX 78758
Scott
Job Details: 09/22/2020
DRYER WHIRLPOOL WED560LHW0
Near Austin, TX 78746
Kevin
Job Details: 09/22/2020
REFRIGERATOR KITCHENAID KRSF505ESS01 "Arrived on site and found no ice production. Ran test 44 and icemaker does not harvest. Found several broken wires at the bottom of the freezer door. Entire freezer door will need to be replaced in order to correct issue. Include icemaker with parts order if customer wishes to continue with repair."
Near Austin, TX 78747
Robert
Job Details: 09/22/2020
MICROWAVE WHIRLPOOL WMHA9019HZ1 "Arrived onsite to test unit for unit control having issues, tested unit found the door needs to be replaced, ordered door, office to reschedule.; ordrng 1 W11186019 (DOOR)"
Near Round Rock, TX 78664
Cliff
Job Details: 09/22/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to replace previously ordered parts for refrigerator. Replaced user interface, main control, and filter switch. Found no change and switch operation through diagnostics. Verified broken red and white wire running through cavity. Contacted tech line and spoke with Bruce,
Near Austin, TX 78746
Kevin
Job Details: 09/22/2020
ICE MACHINE KITCHENAID KUID508HPS00 "Arrived on site and inspected ice machine and found lower front panel is not on correctly. Remove panel and leveled ice machine properly and after reattaching it is now correct. No further repair is required at this time, job complete"
Near Meadowlakes, TX 78654
James
Job Details: 09/22/2020
REFRIGERATOR KITCHENAID KRFC604FSS00 Arrived on site and found no refrigerant in sealed system. Pressurized system and used bubble solution on fresh food evaporator. Found evaporator has failed and is leaking. Unit will need both evaporators and compressor to repair. Office to schedule return services for 3 hours; ordrng 1 CNOTE (3HR SS REPAIR) and 1 W10865322 (evaporator) and 1 W11035643 (evaporator)
Near Austin, TX 78723
Matthew
Job Details: 09/22/2020
REFRIGERATOR AMANA ASI2575GRS05 "Arrived onsite for refrigerator not cooling. Took internal temperature. Freezer temp 4 degrees, fridge temp 44 degrees. Evaporator fan- good. Diffuser checks good also clear return air. Replaced control, turning off cooling prematurely. Tested unit and unit is cooling. If issue continues may need thermistor replaced. Job complete"
Near Georgetown, TX 78628
Jonathan S
Job Details: 09/22/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site for refrigerator leaking water. Inspected unit and work area. Found gasket sagging at bottom of door. Found panel separated from door and not allowing gasket to stay in place. Will need to replace FC door. Will need to get authorization to continue repair. Office to schedule appointment when ETA is available on part. ; ordrng 1 SEENOTE (NEEDS AUTH & OFFICE TO SCH) and 1 W10919622/STAINLESS (FC DOOR )
Near Austin, TX 78703
Jacob
Job Details: 09/22/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived onsite for unit not having pressure while using water dispenser. Tested unit. Found that the water filter needs to be replaced. Once filter is put back in the water pressure drops once again.
Near Leander, TX 78641
Kayman
Job Details: 09/22/2020
COOKTOP JENN-AIR JED3430WS01 Arrived onsite for cooktop with burner failure. Upon inspection I found the RF burner closest to me is not working when the knob is turned. The surface hot light comes on but the burner does not get hot. I accessed and replaced the switch and the unit is now working as designed. Job complete.
Near Austin, TX 78705
Jacob
Job Details: 09/22/2020
REFRIGERATOR WHIRLPOOL WRT318FMDM05 Arrived onsite for unit not cooling once again. Tested unit. Found that the start device was no turning on. Replaced both star device and capacitor. Compressor clicked on. Let customer know to let unit cool for 6-8 hrs before notice if the cooling has resolved. No issues at this time. Job complete
Near Austin, TX 78728
Paul
Job Details: 09/22/2020
RANGE WHIRLPOOL WFG515S0ES1 Arrived onsite for a range that the oven is clicking but the burner doesn’t light. I tested the unit in bake and I could hear the high voltage sparking but it wasn’t sparking at the ignitor. Removed the burner and inspected the ignitor and found it good. I reinstalled the burner and removed the lower drawer and tested the unit. I found the high voltage wire and ignitor connection bent to close to the burner causing the spark to jump. I straightened the connection out and tested. The unit worked as designed.
Near Round Rock, TX 78665
Al
Job Details: 09/22/2020
DRYER WHIRLPOOL WED8500DC4 "Arrived on site and inspected dryer with no power.Confirmed the complaint and found the breaker outside the residence was Tripp’s half way.I turned it of, then back on and unit tested as designed.Job complete"
Near Georgetown, TX 78626
Cliff
Job Details: 09/22/2020
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site to diagnose a dishwasher that is not filling with water. Repaired wiring and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Elgin, TX 78621
Andy
Job Details: 09/22/2020
DISHWASHER KITCHENAID KUDJ230Y2 "Arrived on site for dishwasher broken dispenser, broken buttons and not drying. Tested and inspected unit and found failed dispensers, heating element and buttons. Ordering needed parts. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 4163587 (heater) and 1 4171641 (rinse disp) and 1 4172135 (pushbutton) and 1 9740170 (det disp) and 1 SEENOTE (OFFICE TO SCHEDULE )"
Near Taylor, TX 76574
Andy
Job Details: 09/22/2020
REFRIGERATOR WHIRLPOOL WRS325FDAB06 Arrived on site for refrigerator ice maker leaking on floor. Upon arrival customer informed that issue is ice buildup on FC floor. Tested and inspected unit and found failed drain tube. Ordering needed part. Office to schedule return trip. Instructed customer to keep close eye on unit to prevent more water damage.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 WP2304888 (fitting) and 1 WPW10153550 (extension)
Near Austin, TX 78704
Richard
Job Details: 09/22/2020
WASHER MAYTAG MVWB835DW4 Arrived onsite for the washer not spinning properly. Ran diagnostics and found no issues. Found error code for overload. Replaced control and calibrated washer and all functions tested fine. Complete
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 09/22/2020
COOKTOP WHIRLPOOL WCE77US6HS00 Arrived on site for damaged trim piece. Mounts underneath cooktop were not secured properly when I took the old cooktop out of the seating in the counter. Installed new cooktop and tested. All burners came on. Reinstalled mounts exactly how they were upon arriving.
Near Kyle, TX 78640
Richard
Job Details: 09/22/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite for the refrigerator not dispensing ice properly. During testing found that the solenoid is not working properly. Replaced solenoid and ice is being dispensed properly. Complete
Near Liberty Hill, TX 78642
Cliff
Job Details: 09/22/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site to diagnose a refrigerator that is not producing ice or dispensing water. Tested unit and found bad filter in the unit preventing water flow. Homeowner will need to replace filter to complete repairs. No water leaks were found at time of service.
Near Austin, TX 78727
Matthew
Job Details: 09/22/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived onsite to replace previously diagnosed parts. Replaced control and console. Tested unit and unit is functioning properly. Made recommendations for maintenance on install. Noticed the face of the dishwasher is not straight making the door slightly harder to close than normal.
Near Austin, TX 78727
Matthew
Job Details: 09/22/2020
DRYER WHIRLPOOL NED4655EW1 "Arrived onsite for dryer taking to long to dry. Upon inspection found that heating element had failed. Replaced element, tested unit and unit is functioning properly. Job complete."
Near Cedar Creek, TX 78612
Andy
Job Details: 09/22/2020
RANGE AMANA AGR5330BAW3 Arrived on site to install previously diagnosed burner heads and caps. Removed failed parts and replaced with new. Tested unit and all operations are normal. No gas leaks present at time of service.
Near Austin, TX 78750
Paul
Job Details: 09/22/2020
DISHWASHER KENMORE 665.12793K311 Arrived onsite for a dishwasher with the rack broken. I found the upper rack left adjusted broken causing the rack to fall. The adjuster needs to be replaced..; ordrng 1 WPW10462361 (adjuster)
Near Salado, TX 76571
Al
Job Details: 09/22/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site and inspected lower oven issues.Disassembled and found the UI connector not seated into the plug properly corrected it and unit tested as designed.Job complete
Near Round Rock, TX 78681
Tommy
Job Details: 09/22/2020
DRYER WHIRLPOOL WED5100HW1
Near Round Rock, TX 78665
Al
Job Details: 09/22/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site and installed previously ordered replacement adjuster.Reassembled and unit tested as designed.Job complete
Near Leander, TX 78641
Lou
Job Details: 09/22/2020
ICE MACHINE WHIRLPOOL KUID508ESS2 "Arrived on site to inspect freestanding ice machine not making ice. Upon further inspection, I found the unit turned off. Customer advised that the unit would get hot and no ice would make. I turned the unit on and removed the grid cover and the unit began to dispense water into the reservoir and then it began to flow over the evaporator. While testing, I removed the condenser coil cover and found some lint/hair debris on the coils. Removed the debris and continued to test. I inspected the compressor and condenser fan and found the fan not operating. I found the condenser harness not fully engaged to the condenser fan. I fully plugged it in and the fan came on. Continued with testing and the unit made ice as designed. I advised the customer of my findings and recommended they keep the coils cleaned as often as possible due to them having pets. No water leaks observed during service, job completed."
Near Austin, TX 78757
Scott
Job Details: 09/22/2020
REFRIGERATOR KITCHENAID KSSC42FTS04 "Arrived on site , replaced main control . All checked normal with unit . No water leaks detected at time of service.Job complete ."
Near Georgetown, TX 78633
Jonathan S
Job Details: 09/22/2020
REFRIGERATOR WHIRLPOOL WRF990SLAM00 "Arrived on site for refrigerator not making ice after previous service for fresh food evaporator. Measured temperature in ice container at 13.5°. Performed diagnostics mode and checked ice maker fault codes and found E2. Cycled ice maker found rotating and found stopped at home position. Found ice mild chipping. Cycled water and found fill tube frozen. Tested fill tube heater and found opened. Removed fill tube and ran fill cycle. Found inlet valve working. Tested voltage to,heater and found 120 volts. Will need to replace heater and recommend to replace ice maker, due to ice maker mold chipping. and 1 WPW10554299 (FILL TUBE HEATER) and 1 WPW10764668 (ICE MAKER)"
Near Austin, TX 78750
Paul
Job Details: 09/22/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS01 Arrived onsite for a refrigerator with the ice maker not working and the RC is not cold. I found the RC coil frosted over and the FC temps not cold enough for the ice maker to harvest due to the frosted coil. I found the RC evaporator fan shorted out and not running correctly. The fan and harness needs to be replaced. I removed all of the ice and frost. I replaced the fan and harness assembly. I tested the unit and found it working as designed. I explained to the customer that there was a possibility that the UI would need to be replaced if the unit wasn’t defrosting. I explained to the customer where to look and check the coil in 7-10 days. Call complete.
Near Lago Vista, TX 78645
Lou
Job Details: 09/22/2020
DISHWASHER JENN-AIR JDTSS247HS0 "Arrived on site to inspect dishwasher intermittent operations. Upon further inspection, the customer advised that the unit will wash just fine, but the dispenser won’t open or the unit will stop without finishing. I placed the unit in diagnostics showing error code F2E1. Cleared the code and continued with testing. During testing, I attempted to advance through testing and the unit would not advance. Attempted to reset the unit and retested and it continues to show the error code. I am ordering the main control and console and the office will return schedule return service due to parts being OOS. No water leaks observed during service.; ordrng 1 W11308807 (cntrl-elec) and 1 W11337647 (CONSOLE)"
Near Austin, TX 78745
Robert
Job Details: 09/22/2020
OVEN GE JGB916SEK4SS "Arrived onsite to test unit for unit not heating, test unit found bad igniter, replaced igniter, unit working properly, job complete."
Near Austin, TX 78732
David Z
Job Details: 09/22/2020
DISHWASHER KITCHENAID KUDS30FXSS5 "Arrived on site to diagnose dishwasher that had a melted control. On arrival examined unit and found that the control had melted through, and wiring harness was burnt and separated as well. Call complete."
Near Austin, TX 78724
Matthew
Job Details: 09/22/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for dishwasher with no power. Upon inspection found faulty control. Replaced control tested unit and unit is functioning properly.
Near Austin, TX 78750
Paul
Job Details: 09/22/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived onsite for a refrigerator with the lights out in the upper part of the RC and the FC. I found the FC light defective with 15VDC to it. I replaced the FC LED module and tested. All the lights are working as designed. Call complete.
Near Austin, TX 78723
Matthew
Job Details: 09/22/2020
DISHWASHER WHIRLPOOL WDT720PADM2 "Arrived onsite for unit not filling with water. Water to unit was previously shut off and the noise was coming from a dry valve. With maintenance correction, I ran diagnostics cycle and normal cycle and both completed without issue. No leaks present at at this time. Job complete"
Near Round Rock, TX 78681
Cliff
Job Details: 09/22/2020
DRYER WHIRLPOOL MED6230HW1 Arrived on site to diagnose a dryer that is not running auto cycles. Found loose connection in sensor harness. Rewired unit properly and tested unit. Found all is working properly at this time.
Near Austin, TX 78745
Kevin
Job Details: 09/22/2020
MICROWAVE WHIRLPOOL WMH53521HZ "Arrived on site and found customer has replaced lightbulb but it is not working. Removed lower panel and found loose connection at housing. After resetting it lightbulb is now working properly, job complete"
Near Liberty Hill, TX 78642
Cliff
Job Details: 09/22/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived on site to diagnose a refrigerator with lights that are not working. Tested unit and found lights on both LED circuits not functioning indicating failed control. Control will need to be replaced to complete repairs. Also bringing LED modules on return trip in case needed.; ordrng 1 W11224256 (BOARD)
Near Leander, TX 78641
Lou
Job Details: 09/22/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 "Arrived on site to inspect refrigerator lights not working. Upon further inspection, I found the FC light not working. I removed and replaced the light assembly and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Pflugerville, TX 78660
Andy
Job Details: 09/22/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site to install previously diagnosed control and harness. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78731
David Z
Job Details: 09/22/2020
MICROWAVE KITCHENAID KBMS1454SSS1 "Arrived on site to diagnose microwave that is not running. Performed diagnosis and found fuse bad. Replaced fuse and retested and all is now working as designed. Call complete."
Near Austin, TX 78705
Richard
Job Details: 09/22/2020
REFRIGERATOR KENMORE 106.5112921 Arrived onsite for the refrigerator not cooling. During testing found that the freezer Evaporator is frozen solid. Causing the issue. Complete
Near Leander, TX 78641
Kayman
Job Details: 09/22/2020
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Arrived onsite for refrigerator freezing things in the RC upon inspection I found some foods frozen on the right side of the RC. I tested the baffle through diagnostics and I found it sounded very scratchy and would open and close when it was supposed to be just closed. I replaced the baffle control UI and HV control. The baffle no longer sounds loud or scratchy and the unit is working as designed. I raised the RC temp 2 degrees to see if that helps. Advised customer to monitor unit and let us know if it still freezes food in the RC. Job complete.
Near Horseshoe Bay, TX 78657
James
Job Details: 09/22/2020
VENTHOOD KITCHENAID KVUB606DSS1 "Arrived on site and called tech line JK #7728855791. Unit has 10 pin female connections and the new display has an 8 pin male connection. Part will need to be sent for product review with photos of new connector, old connector and serial plate. ; ordrng 1 RESEARCH (DISPLAY )"
Near Cedar Park, TX 78613
Tommy
Job Details: 09/22/2020
COOKTOP KITCHENAID KCGS556ESS02 Arrived onsite for middle burner rusted. Upon arrival found burner and holder rusted replaced both and tested all tested good. new ordering burner top. Office to reschedule.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10811958 (BURNER CAP)
Near New Braunfels, TX 78130
Noah D
Job Details: 09/22/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site to inspect dishwasher for drain and dispenser issues, found bad tubing behind drain causing backup, moved down tubing and water rushed out of drain line, checked all parts of dispenser on board and found no issues. Tested unit twice for drain issues and found none. Compete"
Near Cedar Park, TX 78613
Tommy
Job Details: 09/22/2020
RANGE WHIRLPOOL WFG515S0ES0 Arrived onsite for bake element not igniting. Upon arrival found bake element had gas and spark tested good but wasn’t staying ignited. Tested module and found module tested bad replaced module and tested unit multiple times unit ignited and stayed ignited. Tested unit on bake tested good. Job Completed.
Near Austin, TX 78748
Robert
Job Details: 09/22/2020
WASHER MAYTAG MVWB765FC3 "Arrived onsite to test unit for unit leaking water into the drum, test unit, found faulty water valve, replaced water valve, test unit, unit working properly, no leaks at this time, job complete."
Near Austin, TX 78732
David Z
Job Details: 09/22/2020
REFRIGERATOR MAYTAG MFD2562VEM11 "Arrived on site to diagnose refrigerator that had some frost building, and no light. On arrival found a tiny bit of ice on the top edge of the freezer door, and no light on. Found the door switch had ice in it and was frozen. Wiped off tiny bit of frost and removed ice from door switch. Door likely wasn’t fully closed as customer said frost disappeared within a couple days. Retested and all is working as designed. Call complete."
Near Leander, TX 78641
Kayman
Job Details: 09/22/2020
DRYER WHIRLPOOL MEDB835DW4 Arrived onsite for dryer not operating and no power. Pop inspection I found the unit dead and not responding to touch. I unplugged the unit and back in and the UI powered on. I ran a diagnostics test and found fault codes for ACU communication failure to UI. I also found a stored code for power failure with the unit losing voltage on L2. I tested the terminal block under a load and got faulty readings with L2 to common showing 17V when it should be 120V. I tested the continuity of the power cord and it tested good. I ran the dryer and barely wiggled he cord and the power turned off. I advised the customer to have the dryer outlet inspected by an electrician. But as it was running I noticed it started to heat and work as designed.
Near Florence, TX 76527
Al
Job Details: 09/22/2020
DRYER MAYTAG MEDC465HW0 Arrived on site and inspected dryer not heating.Confirmed the complaint and found the connection to the heating element not connected properly causing the intermittent heating issues.Corrected the issue and unit tested as designed.Job complete
Near Manchaca, TX 78652
Robert
Job Details: 09/22/2020
DRYER MAYTAG MEDZ600TW1 "Arrived onsite to test unit for unit not drying, test unit, found unit heating correctly and unit running full cycle, advised customer there may be an air flow restriction in vent running from unit, job complete."
Near Leander, TX 78641
Lou
Job Details: 09/22/2020
DISHWASHER KITCHENAID KDTE334GPS0 "Arrived on site to inspect dishwasher not operating. Upon further inspection, the customer advised that they had set the unit to wash and pressed start, the unit shut off and would not come back on. They advised that they checked the breaker and it was still on. I checked the junction box for any loose connections and all was good. I placed the unit in diagnostics show no error codes and tested. Unit operated as designed. I removed the outer door panel and inspected the main control and console and all looked good. Tested voltage at the control and got 123V. Due to the intermittent loss of power, I removed and replaced the main control and retested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78758
Scott
Job Details: 09/22/2020
RANGE WHIRLPOOL WEE510S0FS2 "Arrived on site for controls not reading . Found relay on control burned . Terminal block looks good . Replaced control ,tested unit . All checked normal . Job complete ."
Near Temple, TX 76502
Tyler
Job Details: 09/22/2020
WASHER MAYTAG MVWX655DW1 On site for a washer that was making a grinding noise during the spin cycle after a previously installed gear case was installed. Upon arrival I found that the new gear case has gone defective and was causing a loud screeching noise about 10 to 15 seconds into the spin cycle I tested the unit for you to times both with the belt off and the inner tub out of the unit to see if anything else could’ve been causing the issue. I replaced a new gear case and retest in the unit and found that it is now functioning as designed with no squealing during the spin cycle anymore. Call complete
Near Austin, TX 78749
Kevin
Job Details: 09/22/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Arrived on site and replaced warped pantry UI diagnosed on previous visit, after replacement it is operating properly, job complete"
Near Austin, TX 78704
Jacob
Job Details: 09/22/2020
WASHER WHIRLPOOL WFW6620HC0 Arrived onsite for unit not powering on. Tested unit. Would not turn on. Flipped breaker. Tested unit. Unit turned on. No issues at this time. Job complete
Near Austin, TX 78703
Richard
Job Details: 09/22/2020
ICE MACHINE KITCHENAID KUIC15PHZS0 "Arrived onsite for the ice machine not making ice properly. Ran diagnostics and found that the pump , sensor and valve are not working properly causing the issue. Complete"
Near Leander, TX 78641
Lou
Job Details: 09/22/2020
REFRIGERATOR WHIRLPOOL GZ25FSRXYY0 "Arrived on site to inspect refrigerator ice maker not working and water dispenser slow. Upon further inspection, I tested the dispenser and the water dispensed very slowly. I removed the filter and placed my bypass in the filter housing and retested the dispenser and there was some change. I tested the ice maker and it failed to harvest or dispense water. I found the fill tube frozen. Cleared the ice and retested and it continues to fail. No water leaks observed during service, job completed."
Near Liberty Hill, TX 78642
Cliff
Job Details: 09/22/2020
REFRIGERATOR WHIRLPOOL WRX986SIHV00 "Arrived on site to replace previously ordered parts for refrigerator. Replaced fan motor, main control, and user interface, and tested unit. Found all is functioning properly at this time. No leaks were found at time of service."
Near Lago Vista, TX 78645
Lou
Job Details: 09/22/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ01 "Arrived on site to inspect refrigerator ice maker not making ice. Upon further inspection, I tested temps in the FC=8 degrees. I found the ice maker had stopped mid-cycle due to a piece of ice getting wedged during harvest. I attempted to start the motor with my jumper wire at points T-H and it failed. I removed and replaced the ice maker and cycled power to the unit. Ice maker began to operate as designed. No water leaks observed during service, job completed."
Near Salado, TX 76571
Al
Job Details: 09/22/2020
WASHER WHIRLPOOL MVWC465HW2 Arrived on site and inspected washer not starting.Confirmed the complaint and found the control was defective.Removed and replaced it.Reassembled and unit tested as designed.No leaks.Job complete
Near Austin, TX 78750
Scott
Job Details: 09/22/2020
DISHWASHER KITCHENAID KDTE204KWH0 "Arrived on site , ran diagnostics. Got fill error code . Unit passed diagnostics wash . Heater didn’t come on . Ordering control . No water leaks detected at time of service. Call to set return .; ordrng 1 W11462456 (DRAIN ) and 1 W11462460 (CONTROL)"
Near Waco, TX 76705
Jonathan M
Job Details: 09/22/2020
RANGE WHIRLPOOL WFE535S0JZ0 Arrived on site for arrange that was making a loud sound during a convection oven baked. Inspected unit and work area. Found noise immediately when turning on the convection bake sounded like a rattling. Removed front cover and found no obstruction. Removed back cover and found a wire connector rubbing up against the convection fan in the back causing the unit to rattle when in use. Moved wire connector out of the way of the convection fan and tested unit. Unit was quiet and is working as designed. Call complete.
Near Waco, TX 76708
Jonathan M
Job Details: 09/22/2020
WASHER WHIRLPOOL WTW8500DC5 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced control and tested unit you’re not a test. Did it rain as designed.Call complete.
Near Austin, TX 78703
Jacob
Job Details: 09/22/2020
WASHER WHIRLPOOL WED5620HW0 Arrived onsite for unit not working once again. Tested unit. Unit would not power on. Called Techline. Suggested to change control panel. Got Sr#7728858587. Ordered parts. Rescheduled with tenant. Requested 2MAN; ordrng 1 REQUEST (2MAN) and 1 W11331275 (CONTROL BOARD ) and 1 W11378949 (CONTROL PANEL) and 1 WP3397659 (block-term)
Near Salado, TX 76571
Al
Job Details: 09/22/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site to install previously ordered part.Removed and replaced the main control board .Job complete"
Near Hutto, TX 78634
Jimmy J.
Job Details: 09/22/2020
MICROWAVE WHIRLPOOL WMH31017HS6 Andy with Whirlpool tech line SR#7728855019Arrived on site for microwave still coming on. Called tech line and they explained this was normal due to the NTC (thermostat) reading heat from the oven while customer cooks. Went over these specifics and why the fan comes on with customer. Explained it would be best to turn on the fan while cooking in the future to avoid the fan randomly turning on. Job complete
Near Georgetown, TX 78626
Jonathan S
Job Details: 09/22/2020
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site for washer making a humming sound durning agitation cycle. Inspected unit and work area. Found unit unleveled. Performed diagnostics mode and checked fault codes history. Found no fault codes. Ran automatic test cycle and monitored operation. Inspected gearcase and pulley. Leveled unit. Performed manual test mode, tested heavy agitation and fast spin. All tested good, no water leaks detected. Spoke with customer on user care guide."
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 09/22/2020
RANGE WHIRLPOOL WFG550S0HZ2 Arrived on site for warming drawer not closing flush. The glide on the right side when facing the warming drawer was a bit chewed up. The customer had concerns of the drawer being higher on the left side when it was closed. I removed and replaced the glides on both sides of the drawer. Once new glides were installed the homeowner agreed it was an improvement over the previous way it closed. Homeowner understands the drawer is not on railing with wheels so it doesn’t sit square at all times when opening and closing. Job complete.
Near Austin, TX 78750
Paul
Job Details: 09/22/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Arrived onsite for a refrigerator with water not flowing out of the dispenser correctly. I found the water flowing very slowly out of the dispenser. I removed the filter and found the water flowing correctly. I advised the customer to replace the filter. Call complete.
Near Horseshoe Bay, TX 78657
James
Job Details: 09/22/2020
DRYER WHIRLPOOL WED8500BC0 Arrived on site and tested operation. Found catch has failed causing door to not stay shut. Installed new catch and tested operation. Unit tests good. Job complete
Near Austin, TX 78734
David Z
Job Details: 09/22/2020
COOKTOP KITCHENAID KGCU467VSS01 "Arrived on site to install previously diagnosed parts to resolve left front burner not igniting. Confirmed that ignition module is needed. Attempted to access ignition modules, but found that the pipe from the cooktop case is installed in a support beam with a hole too small to allow the unit to come out. Regulator valve will have to be removed in order to remove the cooktop from its cavity, however there is no shutoff for the gas valve in the house, and gas company will have to cut gas for the house. Customer will have to follow up when gas is turned off, and we will have to remove the regulator to move the cooktop out. Customer request DZO or BCO to install parts. Office to schedule return visit when customer has gas shut off. Also found that conversion for LP has already been performed, and burners that had larger orange flames had the burner caps off center. Centered caps and flame returned to normal. Rear center flame is a bit higher, but has appro
Near New Braunfels, TX 78132
Noah D
Job Details: 09/22/2020
RANGE JENN-AIR JDRP548HL00 "Arrived on site to inspect cooktop for sputtering flames, replaced both simmer and high orifice and checked for all functions, no problems found. Customer confirmed it worked. Complete"
Near Temple, TX 76502
Tyler
Job Details: 09/22/2020
ICE MACHINE WHIRLPOOL KUID508HWH00 Arrived on site for ice machine making loud noise during drain cycle. Upon arrival I ran a diagnostics and found no error codes then proceeded to run a test to see how draining operated. I found that the noise customers are hearing is the echo of the water draining out through drain pipe under ice machine. Recommended to customer that they hire a plumber to see if they can better insulate the drain line under unit to keep it from making any more noise. Unit is functioning as designed call complete
Near Lago Vista, TX 78645
Lou
Job Details: 09/22/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ00 "Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, the customer advised that the IM stopped working for approximately 8-10 days then it started working again. I test3d temps in the FC=9 degrees. I removed the ice bin and it was full of ice. When I went to test the IM, it began to harvest on its own then dispensed water into the tray. Due to the intermittent operations, I removed and replaced the ice maker and cycled power to the unit to reset the control. Ice maker is operating as designed and unit is operating as designed. No water leaks observed during service, job completed."
Near Temple, TX 76502
Tyler
Job Details: 09/22/2020
WASHER MAYTAG MVWB865GW0 Arrived on site for washer that would make beeping and audio tones and not let the customer select their cycle. Upon arrival I ran a diagnostics on the unit and as soon as it went to show me the F to air code it had it stopped prematurely and did not allow me to figure out what the other half of the cod. During a test cycle I should also be able to manually select an auto test and each time I went into the diagnostic cycle it would automatically try to run an auto test without my input indicating that there is a stuck button somewhere in the UI not allowing proper reading and input interpretation.; ordrng 1 W11135391 (console)
Near Lorena, TX 76655
Jonathan M
Job Details: 09/22/2020
WASHER WHIRLPOOL WTW5105HW0 Arrived onsite to install previously diagnosed parts. Inspected unit and work area. Went to replace console and found consul did not include electronics. Parts breakdown was a little confusing and found electronics are separate from the actual consul. Ordering user interface electronics and office will need to contact customer about reschedule date due to out of stock in PSP item.; ordrng 1 W11478519 (UI)
Near Copperas Cove, TX 76522
Al
Job Details: 09/22/2020
DISHWASHER WHIRLPOOL WDF310PLAW1 "Arrived on site to install previously ordered parts.The part most needed was the drain pump, which I failed to bring with me.Office to reschedule the appointment.Needs more work ; O-emld tckt"
Near Crawford, TX 76638
Jonathan M
Job Details: 09/22/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site for a dishwasher that won’t spray either spray arm. Inspected unit and work area. Placed unit and service diagnostics and found an F4 E3 (wash motor not running) and F6 E1 (no/low water) error codes. Cleared error codes and tested unit in an auto test. Found unit would fill but motor would not recirculate water. Did find unit has a drain hose going uphill into a garbage disposal causing water to run back into the unit. Ordering pump and motor and advise customer to adjust their drain hose to avoid backflow back from the garbage disposal.
Near Austin, TX 78733
Kevin
Job Details: 09/22/2020
OVEN KITCHENAID KEBS208SSS00 Arrived on site and inspected ovens and found they are not heating. Disconnected power at breaker and uninstalled ovens and found thermal fuse is good. After reinstalling and reconnecting to power ovens are now heating properly and observed them reaching preheat temperature. Recommended to homeowner that breaker be inspected by an electrician.
Near Horseshoe Bay, TX 78657
James
Job Details: 09/22/2020
MICROWAVE MAYTAG MMW9730FZ05 Arrived on site and removed inner door. Found hinges have proper tension but the inner door is warped. Installed new inner door and verified proper contact with switches. Found cavity light has failed due to previous door being warped and light would not turn off. Unit will also need new light to repair. Office to schedule return services ; ordrng 1 W10886919 (lmp-basles)
Near New Braunfels, TX 78130
Noah D
Job Details: 09/22/2020
MICROWAVE WHIRLPOOL AMV2307PFB "Arrived on site to inspect microwave for not heating, upon arriving customer was not home, landlord next door spoke with me and was able to get closing date, spoke with customer on the phone and they stated the mic heats when door is pushed in correctly, ordering interlocks, office to reschedule ; ordrng 1 W11433682 (INTERLOCK) and 1 W11433683 (INTERLOCK )"
Near Marble Falls, TX 78654
James
Job Details: 09/22/2020
FREEZER WHIRLPOOL WRT112CZJB00 Arrived on site and tested operation. Found fans running but unit is not cooling. Accessed evaporator and found frosting only at capillary tube connection of evaporator. Unit has failed sealed system. Parts are expart and unit has R600 refrigerant. Office to submit claim to whirlpool.
Near Cedar Creek, TX 78612
Andy
Job Details: 09/22/2020
REFRIGERATOR WHIRLPOOL WSF26C2EXY02 Arrived on site for refrigerator ice buildup. Tested and inspected unit and found sheet of ice on bottom of FC due to clogged drain tube. Removed ice and unclogged drain tube. Reassembled and tested unit. All operations are normal. No water leaks present at time of service. Instructed customer on use and care and practice for best performance.
Near Cedar Creek, TX 78612
Andy
Job Details: 09/22/2020
WASHER ADMIRAL ATW4470TQ0 Arrived on site for washer draining into bath tub. Upon arrival customer informed that issue is when unit drains her bath tub fills with water from drain. Inspected and found issue is with plumbing. Customer will need plumber to come fix issue. Instructed customer on use and care and practice for best performance on unit. No water leaks present at time of service.