Near Cedar Park, TX 78613
David Z
Job Details:
05/09/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0
"Arrived on site for unit not starting after door was closed. Performed diagnostic and checks on door. Found that the lock for the door on the panel side was locked back, and not locking on the latch. Removed door panel and gained access to latch. Removed retaining bar and set lock tongue to open position. Reassembled latch and retested. Latch is now properly closing when door is closed. Tested unit and all is now working as designed. Call complete."
Near New Braunfels, TX 78130
Robert
Job Details:
05/09/2020
REFRIGERATOR WHIRLPOOL WRS325SDHB01
Arrived on job for complaints of no ice. Found the icemaker full of ice but not harvesting. Replaced icemaker and it filled with water.
Near Wimberley, TX 78676
Robert
Job Details:
05/09/2020
REFRIGERATOR FRIGIDAIRE FRS26H5ASB5
Arrived on job for complaints of no water and freezing in refrigerator side. The filter was not correctly installed so I pushed it in the remaining distance and found the dispenser now working but the filter is cracked. Customer will replace filter. The thermostat in the refrigerator not working properly stuck in closed position will need to replace thermostat. ; ordrng 1 5304496561 (cold control kit)
Near Kyle, TX 78640
Leonardo
Job Details:
05/09/2020
OVEN WHIRLPOOL MGR6600FZ1
Arrived on site to test unit for door falling. Found right hinges broken. Replaced hinges test unit and unit test good job complete.
Near San Marcos, TX 78666
Richard
Job Details:
05/09/2020
WASHER WHIRLPOOL WTW5000DW2
Arrived onsite for the washer not completing a cycle. Ran diagnostics and found error code for no fill and long fill. Inspected water hoses and found build up inside the water valve. Replaced valve and washer tested good. Complete
Near Austin, TX 78734
Brandon
Job Details:
05/09/2020
DISHWASHER KITCHENAID KUDE40FXSS5
"Arrived on site for customer complaint of unit not drying or heating. Found short in control board, I replaced control board, unit tested good."
Near Austin, TX 78730
David Z
Job Details:
05/09/2020
DISHWASHER BOSCH SHXM63W55N/01
"Arrived on site to diagnose dishwasher that was continuing to leak on the left side after several attempted repairs. Performed diagnostic and called Bosch tech line. Customer did inform me that unit was leaking after 20-30 mins in cycle. Spoke to Bosch tech line rep and informed them of the leaks, and that 2 gaskets, hinges, and inner door have all been replaced, along with several adjustments and attempts to seal. Tech line rep informed to do 2 things. First item was to set up a “high Loop” in the drain line for the unit. If drain line is too low it will allow water to run back into the unit and overfill. Pulled extra hose into cabinet and zip tires a high Loop around the sink water lines. Second item was to level the unit. Raise front and slightly dropped rear. Retested unit and confirmed water level with tech line rep. Rep said to let unit run for 5 or so minutes and call back if leak persists. I let the unit run about 15-20 and no leak had reproduced
Near Round Rock, TX 78665
Paul
Job Details:
05/09/2020
REFRIGERATOR KITCHENAID KRFF507HPS00
Arrived onsite for a refrigerator to replace previous diagnosed parts. I found the same issue as on the previous visit. The ice box is way out of level and down hill on the left side causing water to come out of the left side of the door and run into the ice bucket and freeze under the bucket. With the refrigerator level the ice box is not level. If the left leveling leg is screwed down to try and raise the left side of the ice box the doors get very uneven. I checked the ice box and made sure it was clipped correctly in the ceiling of the refrigerator. The way the ice box is hanging is almost like the lining in the ceiling of the RC is bowed. I called techline and spoke with Brian SR# 7726909520. I sent Brian pictures of the ice box showing how it was leaning down on the left side compared to the shelves. It was determined there is an issue with the line causing this. Call complete.
Near Austin, TX 78749
Kevin
Job Details:
05/09/2020
REFRIGERATOR WHIRLPOOL WRF989SDAM02
"Arrived on site and inspected refrigerator and found frost buildup on the rear of the freezer, took pictures, Ice is only in the center of the evaporator near the fan. This may have been caused by an air gap that has already been corrected. removed all ice from interior.
Near Bastrop, TX 78602
Scott
Job Details:
05/09/2020
RANGE THERMADOR PRG484GGUS
"Replaced both switches on left front and rear burners .No gas leaks detected at time of service .job compleat"
Near Austin, TX 78723
Jacob
Job Details:
05/09/2020
REFRIGERATOR KITCHENAID KFIS29PBMS02
"Arrived onsite for unit not dispensing water or ice. Put unit in diagnostics mode. But could not individually test any parts of the unit on its own. Ordered part. Rescheduled with customer. ordrng 1 W11380560 (CONTROL ELECTRIC )"
Near Fischer, TX 78623
Robert
Job Details:
05/09/2020
DISHWASHER GE GDT665SSN0SS
Arrived on job for complaints of dishwasher stopping during wash cycle. Check voltage at control and found loose connection to control reconnect and unit powered on. No leaks detected at time of service.
Near Kyle, TX 78640
Richard
Job Details:
05/09/2020
WASHER MAYTAG MVWC565FW2
Arrived onsite for the washer not working properly. Ran diagnostics and found that the pressure switch inside the control is not allowing the correct amount of water to be dispensed . Ordering control board office to schedule ; ordrng 1 W11399433 (CONTROL BOARD )
Near Pflugerville, TX 78660
Eman J.
Job Details:
05/09/2020
WASHER MAYTAG MVWB835DW4
Arrived onsite for washer. Tested system couldn’t get into diagnostics. Replaced the console and control electric . Entered diagnostics got no error codes. Everything works as designed. No water leaks at time of service. Job complete
Near Spicewood, TX 78669
Brandon
Job Details:
05/09/2020
WASHER WHIRLPOOL WFW97HEXW2
"Arrived on site for customer complaint of torn bellow, I replaced bellow, unit tested good.
Near Austin, TX 78749
Jacob
Job Details:
05/09/2020
DRYER WHIRLPOOL WGD5700VW
Arrived onsite for unit not heating during drying cycle. Tested unit. Upon inspection. Found that the fuse was no good. Replaced fuse. Tested unit. Unit test good. No leaks at this time. Job complete.
Near Austin, TX 78744
Jacob
Job Details:
05/09/2020
WASHER WHIRLPOOL WFW3090GW0
Arrived onsite to replace plate to dispenser drawer. Replaced plate. Tested unit. Unit Test good. No leaks at this time. Job complete
Near Seguin, TX 78155
Richard
Job Details:
05/09/2020
VENTHOOD GE ZV750SY
Arrived onsite for the vent hood not working. During inspection of the vent hood. Found that it’s screwed into the granite wall. Complete ; saved tckt
Near Robinson, TX 76706
Wesley
Job Details:
05/09/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ02
Arrived onsite for not cycling properly and some frost build up. Replaced control. In event of repeat failure return with bi metal and heater.
Near San Marcos, TX 78666
Leonardo
Job Details:
05/09/2020
DISHWASHER KITCHENAID KDFE104DSS1
Arrived on site to test unit for unit not washing. Test unit and found wash motor was really loud and not spraying water. Replaced sump and motor test unit and unit test good no leaks present at this time job complete
Near Georgetown, TX 78628
Cliff
Job Details:
05/09/2020
MICROWAVE WHIRLPOOL WMH31017HS3
Arrived on site today no say microwave that was making a normal noise. Tested unit and found noise homeowner is hearing is air baffle for ventilation system on microwave. Advised homeowner on findings and how it is intended designed of the unit. No repairs are needed and all is working properly at this time.
Near Killeen, TX 76549
Al
Job Details:
05/09/2020
DISHWASHER AMANA ADB1400AGW1
Arrived to inspect dishwasher not filling.Confirmed the complaint and removed the kick plate and found the inlet valve plug wasn’t connected.Secured the connection and unit began operating as designed.
Near Austin, TX 78717
Paul
Job Details:
05/09/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM00
Arrived onsite for a refrigerator to replace previous diagnosed parts. I replaced the controls. I confirmed broken tabs on the evaporator cover. I sealed the evaporator housing with sealant. I replaced the harness and the cover attaching it in the middle and at the top thru the tabs with screws. I found the drain clear. I tested the unit and found it working as designed. There were no water leaks present at the time of service. Call complete.
Near Austin, TX 78726
David Z
Job Details:
05/09/2020
OVEN WHIRLPOOL WOD51EC7HS00
Arrived on site to install previously diagnosed console to resolve the twitching scrolling issue found. Replaced console and retested. Unit is now operating as designed. Call complete.
Near Jarrell, TX 76537
Cliff
Job Details:
05/09/2020
MICROWAVE WHIRLPOOL WMH53521HZ3
"Arrived on site to diagnose a microwave that is not heating. Found high-voltage system not operational. Unit will need magnetron, capacitor, and diode. Will also bring door switches and magnetron thermostat with me in case needed..; ordrng 1 W10818686 (magnetron) and 1 W10850446 (capactr-mg) and 1 W10864741 (T-STAT) and 1 W11256462 (DIODE)"
Near Killeen, TX 76542
Al
Job Details:
05/09/2020
WASHER WHIRLPOOL WTW8000DW5
Arrived to inspect washer not filling properly.Confirmed the complaint and removed and replaced the housing.Reassembled and unit tested as designed.Job complete.
Near Austin, TX 78749
Jacob
Job Details:
05/09/2020
WASHER WHIRLPOOL WTW4816FW2
Arrived onsite for unit not putting out hot water. Tested unit. Found that the water valve was not allowing enough hot water to pass through. Replaced water valve. Tested unit. Unit test good. Let customer know of possibly low water flow from the hot line valve from the wall to the unit. No leaks at this time. Job complete
Near Austin, TX 78747
Kevin
Job Details:
05/09/2020
WASHER WHIRLPOOL WTW4850HW1
"Arrived on site and inspected washer and found tub is not centered in cabinet, after correcting ran a diagnostic cycle and showed customer how loading can affect washer and create an unbalanced load. Washer is operating correctly now, job complete"
Near Spicewood, TX 78669
Brandon
Job Details:
05/09/2020
WASHER WHIRLPOOL WCVH4800K2WW
"Arrived on site for customer complaint of unit not draining, I found faulty drain pump, I replaced the drain pump unit tested good collected payment on credit card.
Near San Marcos, TX 78666
Richard
Job Details:
05/09/2020
REFRIGERATOR KITCHENAID KRFF507HPS00
Arrived onsite for the refrigerator freezer light not working. During testing found that the freezer light module was no good. Replaced module and all lights tested good. Complete
Near Woodcreek, TX 78676
Leonardo
Job Details:
05/09/2020
MICROWAVE FRIGIDAIRE FGMV176NTF
Arrived on site to test unit for no power. Test unit and found bad fuse. Replaced fuse test unit and unit heating correctly job complete.
Near Leander, TX 78641
Lou
Job Details:
05/09/2020
DISHWASHER WHIRLPOOL DU810SWLQ0
"Arrived on site to inspect dishwasher not cleaning dishes. Upon further inspection, I found the unit timer set on normal wash with the door closed but the unit was not operating. Opened the door and found moldy water in the tub. Removed the toe plate and found a large amount of spider webs under the unit. Also found where it appears that the tub has been leaking, the inlet valve has been leaking, and several rust spots on the legs and springs. The right door spring was completely rusted off and broken laying on the floor. I took several photos of the issues and submitted to the office to provide to the warranty. I am ordering the motor assembly, timer, valve, pump seal grommet), and washer groomer. Also ordering a CNOTE-AUTHORIZATION & CNOTE-OFFICE TO SCHEDULE RETURN SERVICE. No water leaks observed during service.; ordrng 1 3369037 (grommet) and 1 3369038 (washer)"
Near Austin, TX 78747
Luis
Job Details:
05/09/2020
FREEZER MAYTAG MZF34X20DW00
"Arrived on site for no cool. Powered unit on clicking noise from compressor compartment,removed cover removed starter found burnt pins on starter,installed a new start powered unit on compressor powered on,removed evaporator cover frost forming on evaporator; used 1 8201786 (START DEVICE) from stock"
Near Georgetown, TX 78628
Cliff
Job Details:
05/09/2020
DISHWASHER GE GDF520PSF2SS
Arrived on site to diagnose a dishwasher that will not start. Tested unit through diagnostics and found unit not registering door closed. Door switch will need to be replaced to complete repairs. ordrng 1 WD21X10490 (latch tub)
Near Georgetown, TX 78633
Cliff
Job Details:
05/09/2020
WASHER MAYTAG MVWB765FW3
Arrived on site to diagnose a washing machine that is constantly dripping into tub. Tested unit and found failed water valve assembly. Replaced water valve and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Elgin, TX 78621
Eman J.
Job Details:
05/09/2020
REFRIGERATOR KENMORE 795.72493.611
"Arrived on site for refrigerator not making ice. I have the wrong icemaker, need office to research icemaker. ; ordrng 1 UNKNOWN (ICE MAKER)"
Near Austin, TX 78738
Brandon
Job Details:
05/09/2020
DRYER SAMSUNG DV45K6200EW/A3
"Arrived on site for customer complaint of unit making noise, I thought noise was coming from idler and roller, I replaced idler and roller, there was still a noise, found motor and blower wheel needed replacing,
Near Gatesville, TX 76528
Wesley
Job Details:
05/09/2020
DRYER GE DCVH680EJ1MR
Arrived onsite and found unit motor to have seized but a manual turn allowed every test after for drum to turn on its own full strength. No parts needed.
Near Canyon Lake, TX 78133
Robert
Job Details:
05/09/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ00
Arrived on job for complaints of frost in freezer. Found door not closing properly. Adjusted the door to better seal . No leaks detected at time of service.
Near Killeen, TX 76542
Al
Job Details:
05/09/2020
MICROWAVE GE JVM3160RF5SS
Arrived to inspect microwave with no power.Confirmed the complaint and removed and replaced all switches.Fuse checked good.Unit still didn’t work after switch install.Ordering filter noise and SS control panel.Office to reschedule with customer.Needs more work.; ordrng 1 WB27X11140 (FILTER NOISE) and 1 WB56X29817 (CONTROL PANEL ASSEMBLY STAINLESS STEEL )
Near China Spring, TX 76633
Wesley
Job Details:
05/09/2020
COOKTOP FRIGIDAIRE FGIC3666TB
Arrived onnsite and replaced the main cooktop. Due to major structural cracking. Split from one end to the other no obvious sign of misuse. Repaired by replacing main cooktop. No pictures taken. All checks good. Unit can now be used.
Near Round Rock, TX 78681
David S
Job Details:
05/09/2020
COOKTOP JENN-AIR JED8430BDB
Arrived on site for cooktop not working. Inspected the unit and work area. Found the unit is making a popping noise when the breaker is flipped. The customer went outside and flipped the breaker. I could see the spark coming from the infinity switch for the back left burner. I inspected the switch and found it was shorted out. I am ordering a CNOTE authorization and ordering the back left infinity switch W11088181 Please place customer on the cancellation list for possible sooner service.; ordrng 1 W11088181 (switch-inf)
Near Lampasas, TX 76550
Al
Job Details:
05/09/2020
WASHER WHIRLPOOL WTW8040DW4
Arrived to inspect top load washer not draining.Confirmed the complaint and removed the drain pump and found an obstruction inside causing the fins not to turn.Removed and replaced it and unit tested tested as designed.All water lines were dry at the time of service.Job complete
Near Austin, TX 78748
Kevin
Job Details:
05/09/2020
WASHER WHIRLPOOL WFW75HEFW0
"Arrived on site and inspected washer and found bellow drains are blocked, after clearing washer is operating normally, no water leaks detected at time of service, job complete"
Near Austin, TX 78738
Brandon
Job Details:
05/09/2020
WASHER WHIRLPOOL WFW6620HW0
Arrived on site for customer complaint of unit not finishing the cycle and leaving clothes wet as well as not powering on. I replaced control boards to get unit to power on I found main wiring harness as needed as well as the tub and basket assembly.; ordrng 1 CNOTE (2 HOUR JOB ) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (2 MAN JOB) and 1 W10919932 (HARNESS) and 1 W10919934 (HARNESS) and 1 W10919937 (HARNESS ) and 1 W10921996 (TUB ASSEMBLY )
Near Wimberley, TX 78676
Leonardo
Job Details:
05/09/2020
RANGE GE PS960SL4SS
Arrived on site to replaced boards replaced both boards test unit and unit test good oven heating correctly.
Near Austin, TX 78758
Eman J.
Job Details:
05/09/2020
REFRIGERATOR KITCHENAID KRFF507ESS01
Arrived onsite for refrigerator. Tested system found that the ice maker bin is faulty. Ordering ice maker bin WPW10347093. . ; ordrng 1 WPW10347093 (ice container)
Near Austin, TX 78738
David Z
Job Details:
05/09/2020
DRYER WHIRLPOOL WGD97HEXL
Arrived on site to diagnose dryer making an intermittent squeaking sound. Performed diagnostic and ran unit. Did not hear much during brief run. Checked rollers and found belt pulley and 1 rear roller seized. Used repair kit and replaced belt rollers and belt pulley. Retested and all is now working as designed. Call complete.
Near Austin, TX 78758
Eman J.
Job Details:
05/09/2020
REFRIGERATOR KITCHENAID KRFF507ESS01
Arrived on site for refrigerator. Replaced previous diagnosed parts job complete
Near Austin, TX 78741
Jacob
Job Details:
05/09/2020
DRYER AMANA NED4655EW1
Arrived onsite for replace parts previously ordered. Replaced heater element. Tested unit. Unit test good. No issues at this time. Job complete
Near Georgetown, TX 78633
James
Job Details:
05/09/2020
REFRIGERATOR WHIRLPOOL KRFC704FPS03
"Arrived on site and tested operation. Found product temperature at 48 degrees and unit registering as 37. Average temp in memory of 37 degrees with a minimum temperature of 33. Unit is having a communication issue with RC thermistors. Also found right side door gasket torn. Unit will need new door gasket, evaporator cover, main control and Orion control to repair. ; ordrng 1 W10917313 (gasket-dor) and 1 W11395558 (COVER)"
Near San Marcos, TX 78666
Richard
Job Details:
05/09/2020
ICE MACHINE KITCHENAID KUID308ESS2
Arrived onsite for the ice machine not making ice. Ran diagnostics and found that the water is not filling up to the required level. Replaced pump and tested. Water is filling up to the correct level and making ice . Ice machine tested good. Complete
Near Austin, TX 78732
Luis
Job Details:
05/09/2020
REFRIGERATOR WHIRLPOOL KRFF507ESS01
"Arrived on site for ice build up. Found ice forming on evaporator cover,per service pointer will need to replace thermistor harness,drip pan,install 2 new clips and zip ties. it will need to be defrosted 24hrs before return visit ; ordrng 1 W10836964 (DRIP PAN) and 2 W11456069 (CLAMP)s and 2 WPW10339879 (WIRE TIE)s"
Near Spicewood, TX 78669
Brandon
Job Details:
05/09/2020
RANGE MAYTAG MER8880AS0
"Arrived on site for customer complaint of unit not baking, found broken bake element, I replaced element, unit tested good.
Near Austin, TX 78750
David Z
Job Details:
05/09/2020
WASHER WHIRLPOOL MVWB765FC2
"Arrived on site to diagnose washer making a grinding noise when agitating. Ran unit she confirmed loud noise coming during fast agitation. Performed diagnostics. Removed agitator and found it had broken and wedged plastic in between the agitator and basket, causing several gouges and damage. Replaced agitator and retested. On retest unit was still making a large amount of noise and clacking. Ordering new basket due to damage, and returning with Rotor, Gearcase, Clutch. Will need to start with basket, Gearcase and clutch, and rotor if needed. Office to schedule return visit due to oversized part order. Ordering W10811957 basket.; ordrng 1 W10811957 (spin basket)"
Near Hutto, TX 78634
Scott
Job Details:
05/09/2020
RANGE WHIRLPOOL WEG745H0FS0
Arrived on site replaced control panel. Customer also complained about draw not even . Order rails warming draw . Please call to set return . No gas leaks detected . ; ordrng 1 WPW10441804 (slide-drwr ) and 1 WPW10441805 (slide-drwr RIGHT HAND )
Near Austin, TX 78702
Leonardo
Job Details:
05/09/2020
DISHWASHER KITCHENAID KDTE204GPS0
Arrived on site to test unit for no power. Test unit and found loose connection at junction box. Secured connection test unit and unit test good job complete.
Near Nolanville, TX 76559
Cliff
Job Details:
05/09/2020
REFRIGERATOR WHIRLPOOL ED5KVEXVQ00
Arrived on site to perform sealed system repair for refrigerator. Contacted tech line and spoke with Leon. If I was to install process stub and UV filter dryer on unit and charge with recommended amount of Freon. Perform the repair as recommended and found unit is functioning at this time. No water was hooked up to unit at time of service.File# 7727782721
Near Leander, TX 78641
Lou
Job Details:
05/09/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03
"Arrived on site to inspect wall oven not baking evenly. Upon further inspection, I placed the unit in diagnostics and checked error codes. The unit showed F6E4. Customer advised that they have had issues with display going blank and when turning the microwave off, the oven will turn off. Due to the unit being placed in the home before the software update took place and the unit not being connected to WiFi, I am ordering the console UI and will return with the main control and install both. Ordering the console and CNOTE-OFFICE TO SCHEDULE RETURN SERVICE.; ordrng 1 CNOTE (OFFICE TO SCHEDULE RETURN SERVICE ) and 1 W11297728 (console)"
Near Granger, TX 76530
Cliff
Job Details:
05/09/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00
"Arrived on site to diagnose a refrigerator that is not cooling properly. Tested unit and found neutral wire for defrost heater has had ice formed inside of the connection, and since it was not connected properly at time of manufacturing the ice has forced a disconnect through neutral wiring. This has prevented proper defrost operation. Rewired neutral properly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service. Documented findings through online tech support portal.File#7725660615"
Near New Braunfels, TX 78130
Robert
Job Details:
05/09/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0
Arrived on job for complaints of leaks. Ran dishwasher and no immediate lakes checked underneath no Sean’s of leaks on bottom. Ran cycle no leaks. Separated door and found no signs internally of leaking. Reset gasket and reposition foam sound barrier in door. Ran cycle longer and no leaks. If continues recommend gasket replaced.
Near Georgetown, TX 78633
James
Job Details:
05/09/2020
REFRIGERATOR FRIGIDAIRE FCGM201RFB2
"Arrived on site and found no refrigerant in system. Installed new compressor, exchanger, evaporator, drier and stub. Vacuumed system to clear and test for leaks. Charged with 6oz 134a and tested. Unit now cooling and all functions test good. Job complete"
Near Austin, TX 78757
Eman J.
Job Details:
05/09/2020
REFRIGERATOR KITCHENAID KRFC300EWH03
Arrived onsite for refrigerator freezing. Tested system found that everything works as designed. Instructed the customer that having food pushed all the way to the back blocks the air flow. Customer is going to redo refrigerator s that air flow is better. Job complete.
Near Leander, TX 78641
Lou
Job Details:
05/09/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM00
"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=8 degrees and RC=38 degrees. Placed unit in diagnostics and tested fans, defrost bimetal and all are operating as designed. Adjusted the defrost time at test #7 and changed to 2. Found a large amount of dirt/lent debris on the condenser coils at the front of the unit. Cleaned the coils. Unit is operating as designed, no repairs needed at this time. Job completed."
Near Bertram, TX 78605
Keith D.
Job Details:
05/09/2020
RANGE WHIRLPOOL WEG750H0HZ0
Arrived onsite and tested operation found error code f6e0Gained access to main control and found visible signs it had failed. Installed new control hv and tested operation found unit working properly job complete.
Near Georgetown, TX 78628
Tyler B.
Job Details:
05/09/2020
REFRIGERATOR KITCHENAID KSRS25RSBL01
Arrived to install previously ordered parts. Replaced ice maker and control
Near Buda, TX 78610
Richard
Job Details:
05/09/2020
MICROWAVE GE JVM1540DM3BB
Arrived onsite for the microwave door hanging down and light not working properly. During testing found that the top vent grill was out of alignment causing the door to not close correctly. Adjusted vent grill and door is closing good but the door does have a little play in it but functions fine. The issue with light is caused by bulbs needing to be replaced. Advised customer to go to Lowe’s and buy bulbs. Microwave tested good. Complete
Near Georgetown, TX 78628
Cliff
Job Details:
05/09/2020
DISHWASHER BOSCH SHX68T55UC/02
Arrived on site to diagnose a dishwasher that is giving drain error. Tested all parts and components and found no mechanical issues with dishwasher at this time. Did note excess sudsing in unit even without soap. Advised homeowner on findings and soap usage with water softener. No further repairs are needed at this time and no leaks were found at time of service.
Near Salado, TX 76571
Cliff
Job Details:
05/09/2020
DRYER MAYTAG MED6630HC1
Arrived on site to install lint screen housing. Replace part and tested unit. Found all is functioning properly at this time.
Near Cedar Park, TX 78613
Lou
Job Details:
05/09/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00
"Arrived on site to inspect refrigerator lights not working. Upon further inspection, I found the FC light & RC waterbox lights not working. I contacted techline and spoke to Sterling and advised of my findings. Attempted video chat and failed. I took several photos of the FC light and connection inside cabinet, along with the RC waterbox lights not functioning. Techline requested to email photos due to video chat failure I removed and replaced the FC light and tested and all lights are functioning properly. Sterling provided file #7727775388. Photos emailed, no water leaks observed during service, job completed."
Near Austin, TX 78745
Kevin
Job Details:
05/09/2020
WASHER WHIRLPOOL WFW95HEDW0
"Arrived on site and set washer into a diagnostic cycle and did not find any saved error codes, ran all functions in manual and didn’t find any extra shaking or moving during agitation or spin. No water leaks detected at time of service
Near Buda, TX 78610
Richard
Job Details:
05/09/2020
RANGE GE JGBP29EEK3BB
Arrived onsite for the oven having an smell. During testing found that everything is working to specs. Found no leaks. The customer is experiencing the smell coming from the flames which is normal. No issue found. Complete
Near New Braunfels, TX 78130
Robert
Job Details:
05/09/2020
WASHER WHIRLPOOL WFW97HEDC0
Arrived on job for complaints of error code and not complete cycle. After speaking with CS started to replace control and found the harness damaged at Control. Ordering new upper harness will also replace control on return. ; ordrng 1 W10586540 (harns-wire)
Near Hutto, TX 78634
Andy
Job Details:
05/09/2020
RANGE WHIRLPOOL WFG320M0BS3
"Arrived on site for range error code. Found on tech sheet to disconnect from power for 30 seconds, reconnect to power and test and watch for over 1 minute. Did this and still has issue. Found failed control. Ordering needed part. Office to schedule return trip. No gas leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11126814 (cntrl-elec)"
Near Austin, TX 78759
Eman J.
Job Details:
05/09/2020
DISHWASHER WHIRLPOOL MDB4949SHB0
Arrived onsite for dishwasher leaking. Tested the system found the leak coming from the pump and motor. Replaced pump and motor. Tested system everything works as designed. No water leaks at time of service.
Near Manor, TX 78653
Eman J.
Job Details:
05/09/2020
DRYER WHIRLPOOL WED4850HW0
"Arrived on site for dryer missing seal. Replaced seal, everything works as designed. Job complete"
Near Austin, TX 78751
Scott
Job Details:
05/09/2020
WASHER MAYTAG MHW5500FW0
"Arrived on site ,replaced UI panel .ran diagnostics all checked normal . Touch pad also passed test . No water leaks detected at time of service.job complete.
Near Austin, TX 78738
Brandon
Job Details:
05/09/2020
DISHWASHER KITCHENAID KDTE254ESS2
"Arrived on site for customer complaint of unit having a faulty UI control panel, I replaced control panel, unit tested good.
Near Austin, TX 78759
David S
Job Details:
05/09/2020
DRYER WHIRLPOOL WHD5090GW
"Arrived on site for dryer not completing cycle and showing res on display. I called techline and spoke to Kevin SR# 7727786675 advised techline of the situation, and we could not get it into diagnostics to check fault codes. Techline suggested changing the UI and the control. I changed the UI and control and it didn’t change anything unit is still not complete it the cycle. I am ordering the panel console W11091538, UI harness W10861581, W10863066 harness, 461975011651 ntc thermistor, to complete the repair. Reschedule ; ordrng 1 W10861581 (UI HARNESS) and 1 W10863066 (harns-wire) and 1 W11091538 (console)"
Near China Spring, TX 76633
Wesley
Job Details:
05/09/2020
MICROWAVE GE JVM1660BB008
Arrived on site for switch leaving unit running while door is open. and repaired switch issue no parts. Unable to remove power from unit.
Near Salado, TX 76571
Cliff
Job Details:
05/09/2020
REFRIGERATOR LG LMXC23746S/01
Arrived on site to diagnose a refrigerator that is not cooling. Found compressor just installed has failed. Replaced compressor and dryer and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
Near Austin, TX 78731
David Z
Job Details:
05/09/2020
DISHWASHER KITCHENAID KDTE234GPS0
Arrived on site to diagnose dishwasher with gasket catching on upper racks causing door to be difficult to close. Performed diagnostic and found upper rack sticking on inner door gasket. Found inner door gasket was installed backwards and the angled side was catching on the adjustor and sliders. Replaced door gasket and corrected orientation. Retested and door is sealing fine and no water leaks found. All is working as designed. Call complete.
Near Hutto, TX 78634
Scott
Job Details:
05/09/2020
REFRIGERATOR WHIRLPOOL GZ25FSRXYY1
Arrived on site for leaking and freezing over ice maker . Found fill tube cracked replaced tube . Job complete . No other water leaks detected at time of service .
Near New Braunfels, TX 78130
Robert
Job Details:
05/09/2020
REFRIGERATOR KITCHENAID KRMF706ESS01
Arrived on job for complaints of not cooling. Found main control and icemaker not working. Replaced control and compressor powered on and icemaker complete harvest including filling.
Near Austin, TX 78759
Paul
Job Details:
05/09/2020
OVEN KITCHENAID KODE300ESS04
Arrived onsite for an oven to replace previous diagnosed parts. I replaced the oven racks. Call complete.
Near Liberty Hill, TX 78642
James
Job Details:
05/09/2020
WASHER WHIRLPOOL MVWB855DC3
Arrived on site and tested operation. Found ui will not allow cycle selection and unit has thermistor fault code. Found thermistor to be good and ui tests good. Unit has failed control. Installed new control and found no change. Called tech line and spoke to Adrian. Found unit has a failed lid lock assembly. ; ordrng 1 W10861642 (latch)
Near Bertram, TX 78605
Keith D.
Job Details:
05/09/2020
DRYER FRIGIDAIRE AEQB7000ES0
Arrived on site and installed previous diagnosed parts tested unit. Unit test good job complete.
Near Liberty Hill, TX 78642
James
Job Details:
05/09/2020
WASHER WHIRLPOOL MVWB855DC3
Arrived on site and tested operation. Found ui will not allow cycle selection and unit has thermistor fault code. Found thermistor to be good and ui tests good. Unit has failed control. Installed new control and found no change. Called tech line and spoke to Adrian. Found unit has a failed lid lock assembly. ; ordrng 1 W10861642 (latch)
Near Austin, TX 78727
David S
Job Details:
05/09/2020
REFRIGERATOR WHIRLPOOL WRT138FZDM00
"Arrived on site for ice maker not. Making ice. I inspected the unit and work area. I found ice build up in the inlet line again. I removed the ice and cleared the inlet line. I used silicone to seal the inlet line into the outside of the fridge. I replaced the tube extension, because it was damaged from ice build up, and I replaced the icemaker. I found the water line was only partially open, I opened the line completely. I jumped the ice maker and it called and filled with water. Unit is operating as designed. Job complete."
Near San Marcos, TX 78666
Leonardo
Job Details:
05/09/2020
MICROWAVE WHIRLPOOL WMH31017HS4
Arrived on site to test unit for damped on the side. Found panel damaged will order new panel W11175576. ; ordrng 1 W11175576 (PANEL)
Near San Marcos, TX 78666
Leonardo
Job Details:
05/09/2020
VENTHOOD WHIRLPOOL WMH31017HS3
Arrived on site to test unit for unit rattling. Found wires to fan connection hitting fan blade. Secured wires away from fan test unit and unit test good job complete.
Near Austin, TX 78703
Jacob
Job Details:
05/09/2020
DRYER WHIRLPOOL WED5620HW0
Arrived onsite for unit not turning on/powering on. Tested unit. Found that UI panel was being difficult to turn on. Replaced both control electric and UI panel. Tested unit
Near Austin, TX 78705
Eman J.
Job Details:
05/09/2020
RANGE WHIRLPOOL WFG500M4HS0
"Arrived onsite for a range not igniting. Tested the system found that the igniter was faulty. Replaced igniter, tested system everything works as designed. No gas leaks at time of service. Job complete."
Near Austin, TX 78739
Kevin
Job Details:
05/09/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00
"Arrived on site and inspected refrigerator and found freezer LED module is out. Replaced it and one upper LED module and all lighting has returned. No water leaks from connections at time of service, job complete."
Near Jarrell, TX 76537
Wesley
Job Details:
05/09/2020
RANGE WHIRLPOOL WFE505W0HB1
Arrived onsite and found oven operating with improper temps and unusual scales and posing a danger as it would continually heat beyond set temp. Replaced control and sensor. Unit is now operating as designed.
Near Austin, TX 78702
Luis
Job Details:
05/09/2020
REFRIGERATOR GE PYE22KELEDS
"Arrived on site for ice build up. Diagnosed frozen drain,removed ice from drain and floor compartment,defrosted drain checked water flow through drain good."
Near Round Rock, TX 78681
Paul
Job Details:
05/09/2020
DRYER FRIGIDAIRE LEQ7000ES0
"Arrived onsite for a dryer that won’t complete a cycle and errors out. I found the dryer displaying an F68 error message after a couple minutes. I found the Dryness button stuck causing the error. I was able to fire the button and the unit worked as designed. Ms stated she has done the same thing but it keeps happening. The console spring and light pipe needs to be replaced to solve the issue. Ordering Office to RS, 134553300 SPRING & 134552800 LIGHT PIPE.; ordrng 1 134552800 (LIGHT PIPE) and 1 134553300 (SPRING) and 1 RS (OFFICE TO RS.)"
Near Austin, TX 78734
Luis
Job Details:
05/09/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00
"Arrived on site for no ice. Ran diagnostics E2 error on ice later ran harvest test after harvest E5 error diagnosed a defective icemaker. Installed a new icemaker,power cycled unit,unit passed harvest ran fill test passed."
Near Austin, TX 78747
Jacob
Job Details:
05/09/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02
Arrived onsite for unit not cooling in refrigerator portion of the unit. Tested unit. Found that the evaporator fan was stuck because the bracket holding the fan was no fully clipped in. Pushed fan back into bracket. Fan turned on. Tested unit. Unit test good. No leaks at this time. Job complete
Near West Lake Hills, TX 78746
Kevin
Job Details:
05/09/2020
WASHER WHIRLPOOL MHW5500FW0
"Arrived on site and found control panel is unresponsive, replaced control panel