Near Liberty Hill, TX 78642
Jonathan S
Job Details: 02/14/2020
RANGE AMANA AER6303MFS2 "Arrived on site for oven light not coming on when opening door. Inspected unit and work area. Found no door switch for light. Checked wiring diagram and found unit does not come with door switch. Called Whirlpool tech support and spoke with Austin. He confirmed oven light will not come on when door is opened, only turning light on at control. (SR# 7726139125)."
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 02/14/2020
REFRIGERATOR WHIRLPOOL WRS975SIDM00 "(DM) Arrived on site to install previous diagnosed parts. Inspected unit and work area. Found unit powered off and pulled out of refrigerator cabinet. Gained access to the evaporator. Removed old thermistor and fan assembly, installed new parts. Gained access to the drip pan and removed water from the drip pan. Cleaned coils under the fridge and vacuumed them out. Reinstalled kick plate. Ran diagnostics mode and tested unit operations, all tested good."
Near Andice, TX 78628
Jonathan S
Job Details: 02/14/2020
OVEN WHIRLPOOL WOS51EC0HS01 "(DM) Arrived on site for oven intermittently loosing display. Inspected unit and work area. Performed diagnostics mode and checked fault codes, fault code F6E4. Called Whirlpool tech support spoke with Robert (SR #7727139125) Connect unit to WiFi to get most recent update, that should correct failure. Assisted customer with getting unit setup on WiFi. Unit has been connected to WiFi, advised customer to accept updates on the whirlpool app to insure unit is updating. Deleted error code F6E4. Tested unit operations, all tested good."
Near Austin, TX 78738
Luis
Job Details: 02/14/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for defrost Issues. Per tech support faulty ui control,removed faulty ui,installed a new ui control ran diagnostics all test passed.
Near Austin, TX 78738
Brandon
Job Details: 02/14/2020
WASHER WHIRLPOOL MVWB835DW4 "Arrived on site for customer complaint of unit making noise, they went out of town and came back and the noise was gone. I put unit into diagnostic mode, no error code, all tests and functions passed, no noises, instructed customer to run cleaning cycle,
Near Austin, TX 78759
Scott
Job Details: 02/14/2020
REFRIGERATOR KITCHENAID KRFC302ESS02 Arrived on site for no ice . Found ice maker fuctioning properly . Did find rails are not opening correctly some times when closing door would make contact on switch but not fully depress enough to actuate IM . Ordering rails and switch . No water leaks detected at time of service . Please call to set return.; ordrng 1 W10847849 (DOOR SWITCH ) and 2 WP13055901 (slide)s
Near Wimberley, TX 78676
Robert
Job Details: 02/14/2020
WASHER MAYTAG MHW6000AW0 Arrived onsite to replace parts previously ordered. Installed new bellow. Tested functionality. Door is now closing better. Complete
Near Austin, TX 78728
Wesley
Job Details: 02/14/2020
COOKTOP WHIRLPOOL WCG55US0HS00 Arrived onsite and replaced caps. Unit is now operating as designed and without rust.
Near Temple, TX 76502
Jonathan M
Job Details: 02/14/2020
REFRIGERATOR KENMORE 596.765235 "Arrived on site for refrigerator that is not making ice. Inspected unit and work area. Tested unit trying to jumper the icemaker and icemaker would not move. Tested voltage frm control and found it good. Ordering ice maker..; ordrng 1 4317943 (icemaker only)"
Near New Braunfels, TX 78130
Noah D
Job Details: 02/14/2020
DRYER WHIRLPOOL WED7000DW2 "Arrived on site to inspect dryer for no heat, upon inspection found a open thermal cutoff and open element, replaced both and retested, heat was returned and no problems found. Job complete"
Near Austin, TX 78717
Tyler B.
Job Details: 02/14/2020
REFRIGERATOR GE PYE22KSKFSS "Arrived to inspect unit not making ice, found ice maker seized replaced and did fill with water, replaced valves, found ice surrounding ice box door seal. Ice door is leaking air, and needs replaced ; ordrng 1 CNOTE (PART AUTHO ) and 1 WR78X26087 (icebox door asm)"
Near Woodway, TX 76712
Jonathan M
Job Details: 02/14/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Arrived on site for refrigerator that is freezing items. Inspected unit and work area. Two attempts in the refrigerator and freezer compartment and found temperatures at 38°F and 2°F. Customer explained that the refrigerator is intermittently freezing items on all shelves. Tested dampener door and found it working properly. Tested resistance on the refrigerator compartment thermistor and found 2 ohms. Tested voltage going to the thermistor and found the RC thermistor being sent 1.12 V DC. Replaced control and tested unit. Unit is working as designed. Call complete.
Near Austin, TX 78703
Jacob
Job Details: 02/14/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 Arrived onsite for unit cooling/not cooling at times and fan making loud noises. Tested unit. Found that fan is making loud noises. ; ordrng 1 W11098695 (fan-scroll)
Near Austin, TX 78730
David Z
Job Details: 02/14/2020
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site to follow up diagnosis for F8E0 error code. Found codes F8E0 upper cooling fan, F6E4 UI to control state error, F8E2 lower cooling fan speed. Replaced UI and appliance manager and retested. Same 3 errors are present even with replacing these parts. Ordering new controls, wiring harness, and both fans as well as 2 hour window to install. Ordering W11225364 harness, w11261167 control, w11261169 control, w11248652 blower, w11248652 blower. Return visit scheduled for 2/24 Monday. Cilefreundt@gmail.com.; ordrng 1 2HOUR (2HOUR) and 1 W11225364 (harns-wire) and 1 W11261167 (cntrl-elec) and 1 W11261169 (cntrl-elec)"
Near Austin, TX 78727
Paul
Job Details: 02/14/2020
DRYER GE DLE7200WE Arrived onsite for a dryer to replace the previous diagnosed parts. I confirmed the UI had power and would not respond. I replaced the UI. I tested the dryer and it worked as designed.Call complete.
Near New Braunfels, TX 78130
Luis
Job Details: 02/14/2020
REFRIGERATOR KITCHENAID KFCS22EVMS8 "Arrived on site for loud noise and water issue. Tested dispenser water dispensing for a couple seconds then stops with bypass,loud damper control diagnosed unit will need a new damper control and filter head.; ordrng 1 W11346623 (HEAD FILTER)"
Near McDade, TX 78650
Cliff
Job Details: 02/14/2020
DRYER MAYTAG MEDB855DC4 Arrived on site to diagnose a dryer that is intermittently tumbling at the end of the cycle. All parts and components are operating properly at this time and unit does not have any problem drying clothes. Advised homeowner in a minute tumbling is due to the static reduce option being turned on and as normal operation. No further repairs are needed at this time.
Near Round Rock, TX 78664
Andy
Job Details: 02/14/2020
DISHWASHER KITCHENAID KDTE334DSS0 Arrived on site for dishwasher not filling/draining tested and inspected unit and found unit fills but does not drain. Found debris in drain pump. Removed debris and reinstalled drain pump. Tested unit and all operations are normal. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.
Near Gatesville, TX 76528
Jonathan M
Job Details: 02/14/2020
ICE MACHINE MAYTAG MIM1554ZRS0 "Arrived on site for icemaker that would not start. Inspected unit and work area. Found unit disassembled and recirculating pump and water level sensor broken. Customer requested for replacement of parts and reassemble of unit. Customer agreed to repair. Replaced recirculating pump and water level sensor and reassembled unit. Tested unit and found water leaking from reservoir drain pump. I found that the connector from the water reservoir had a piece missing and when I went to remove the reservoir drain pump, one of the clips on it was broken. Ordering reservoir drain pump and water reservoir for complete repair. Quoted customer for additional parts and labor. ; ordrng 1 W10837384 (pan-water) and 1 WPW10489125 (pump)"
Near Buda, TX 78610
Richard
Job Details: 02/14/2020
WASHER WHIRLPOOL WFW72HEDW0 Arrived onsite for the washer not draining. Installed new drain pump that was ordered. Washer tested good and drain good and no leaks detected. Complete.
Near Austin, TX 78733
Kevin
Job Details: 02/14/2020
ICE MACHINE WHIRLPOOL KUIX505ESS2 "Arrived on site and inspected ice machine and found Compressor is running but it is not cooling, water is flowing over the evaporator plate. Spoke with LM and he requested all the previous parts we ordered again that were replaced on the previous sealed system service.; ordrng 1 W10913906 (coupler) and 1 W11126268 (harns-pump) and 1 WPW10218037 (evaporator) and 1 WPW10605286 (compressor)"
Near Austin, TX 78704
Leonardo
Job Details: 02/14/2020
DISHWASHER JENN-AIR JDTSS246GP0 Arrived on site to replace tub. Replaced tub and door not closing correctly will order new hinges and inner door. Ordering inner door W10919271 and hinges left hand WP8534854 and right hinge WP8534853 office to reschedule ; ordrng 1 W10919271 (INNER DOOR ) and 1 WP8534853 (RIGHT HINGE ) and 1 WP8534854 (LEFT HINGE )
Near Georgetown, TX 78633
James
Job Details: 02/14/2020
RANGE GE JGBP33CEH3CC Arrived on site and installed new igniter. Tested operation and found unit working properly. Job complete
Near Spicewood, TX 78669
Brandon
Job Details: 02/14/2020
DISHWASHER WHIRLPOOL KDTE104ESS1 "Arrived on site for customer complaint of unit not fitting into cabinets properly, and wanted to check to see if unit was hooked up properly. Cabinets are not square, causing unit to have to sit at an angle. Unit tested good and is hooked up properly.
Near Georgetown, TX 78633
Al
Job Details: 02/14/2020
RANGE WHIRLPOOL WFG320M0BB2 Arrived to inspect gasket damage.Confirmed the complaint and removed and replaced it.Job complete
Near Pflugerville, TX 78660
Wesley
Job Details: 02/14/2020
WASHER WHIRLPOOL WTW4850HW1 "Arrived on site and secured water connections and was unable to recreate leak symptom. Advised customer on findings, all checks good at time of service."
Near Austin, TX 78728
Wesley
Job Details: 02/14/2020
WASHER GE WCSR4170G3WW Arrived onnsite and replaced valve and used timer to determine that knob is needed. Returning with knob to complete. ;
Near Austin, TX 78748
Richard
Job Details: 02/14/2020
REFRIGERATOR KITCHENAID KBFN502ESS02 Arrived onsite for the refrigerator ice maker ice is clumping up. Ran diagnostics and found no issues with the refrigerator. Tested the ice maker and it cycled correctly. But it seems like the heater in the ice maker may be over heating the ice during the dumping process and causing the ice to be super wet it goes into the ice tray. Replaced ice maker and advised customer to monitor. Complete
Near Austin, TX 78731
David Z
Job Details: 02/14/2020
REFRIGERATOR WHIRLPOOL WRT541SZHV00 "Arrived on site to diagnose issue with door gasket. Examined RC door and found a massive gap on the left side where the gasket is not meeting the cabinet, and allow frost to build in both the RC and FC. Gap is way too big to be able to close with a heat gun, and absolutely has to be resolved with a new RC door. This gap is allowing food to spoil due to the inability to properly cool, as well as melting water.Ordering 1 new RC door LW11041496. Office will reschedule when we have shipping date on door. Also need to order additional buttons for screw holes.; ordrng 1 LW11041496 (dor-fip) and 1 W11178521D2C (nameplate) and 3 WP2212651D2C (button-plg)s"
Near Austin, TX 78731
David Z
Job Details: 02/14/2020
DISHWASHER KITCHENAID KDTE554CSS3 Arrived on site and installed new worm clamp on sump line. Retested unit and verified no further leaks present. Call complete.
Near Austin, TX 78703
Jacob
Job Details: 02/14/2020
WASHER WHIRLPOOL WFW86HEBW1 "Arrived onsite for unit not completing through cycles. Tested unit. Found F8E3 and F5E4 and F9E1 error codes. Cleared error codes. Tested unit. Found that suspension is worn out..
Near Austin, TX 78739
Kevin
Job Details: 02/14/2020
ICE MACHINE KITCHENAID KUIX505ESS2 "Arrived on site and inspected ice machine and found water filter is jammed, was able to remove old filter and installed and uninstalled a new one several times to ensure housing is fine. No further repair is required at this time, job complete"
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 02/14/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 "(DM) Arrived on site for dishwasher not dissolving soap. Inspected unit and work area. Performed diagnostics mode, found no error codes. Found wash motor not activating. Tested voltage to motor, found within range. Gained access to motor tested resistance, found motor has open an circuit. Found motor to be bad. Removed failed motor, installed new. Performed diagnostics and monitored for water leaks. All tested good and no water leaks detected."
Near Pflugerville, TX 78660
Wesley
Job Details: 02/14/2020
DISHWASHER KITCHENAID KDTM354ESS3
Near New Braunfels, TX 78130
Noah D
Job Details: 02/14/2020
DISHWASHER WHIRLPOOL WDT720PADM2 "Arrived on site to replace sump and pump, replaced sump and pump and moved over the drain pump, reconnected wires and tested, no leaks detected, all functions returned
Near Austin, TX 78717
Tyler B.
Job Details: 02/14/2020
WASHER WHIRLPOOL WTW5000DW2 "Arrived to install previously ordered parts, removed and replaced, gearcase, wash place, cam, actuator, motor and belt and cover and teased good"
Near Cedar Creek, TX 78612
Cliff
Job Details: 02/14/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Arrived on site to replace previously ordered parts for refrigerator. Upon inspection of unit found no frosting around door seal in freezer indicating no air leaks. Did note fresh food door seal was not shaped properly after door opening direction was switched. Freeshaped seal using applied heat and found all is working properly at this time. No water was hooked up to unit at time of service.
Near Paige, TX 78659
Cliff
Job Details: 02/14/2020
RANGE GE JGB720SEJ4SS Arrived on site to diagnose a range with burners that won’t stop trying to ignite. Found left side ignition switch not mounted on valve properly. Remounted switch properly and tested unit. All is working properly at this time.
Near Round Rock, TX 78665
Paul
Job Details: 02/14/2020
WASHER WHIRLPOOL MVWX655DW1 "Arrived onsite for a washer that only fills but won’t agitate or spin. I checked stored error codes and found an F7E6. I ran auto diagnostics and the unit agitated for one second and stopped then when the shifter went to the spin position it tried to spin for one second and stopped. The unit completed the cycle but didn’t agitate or spin out. I ran manual spin and found the control pausing itself after 1 second. I replaced the control, ran the calibration cycle, and ran the auto diagnostics cycle. The unit completed the cycle and worked as designed. There were no water leaks present at the time of service. Call complete."
Near Wimberley, TX 78676
Robert
Job Details: 02/14/2020
WASHER GE GTW750CSLWS Arrived onsite for washer making noise and not basket not spinning. Ran diagnostics and found that the lid lock was not functioning. Replaced latch and tested washer. Everything is working properly and no leaks detected. Complete
Near Austin, TX 78701
Scott
Job Details: 02/13/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site. Confirmed damage to doors. Replaced freezer and refrigerator door. Tightened handles. All checks good. Job complete
Near New Braunfels, TX 78130
Noah D
Job Details: 02/13/2020
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site to inspect washer for not locking, found lid lock worked correctly during test mode but during regular cycles the lock does not activate before advancing to next cycle; ordrng 1 W11116590 (CONTROL )"
Near Austin, TX 78759
David Z
Job Details: 02/13/2020
OVEN FRIGIDAIRE FFEW2726TSC "Arrived on site to diagnose oven that was not powering on. Performed diagnostics and voltage checks. Found full 240V at the wall and at the main control. Unit still not powering on. Replaced control and retested. Control still receiving power, but front panel not coming on. Ordering 1 54511003 control panel with ribbon cable. Office to reschedule based on parts availability, showing 0 at vendor. Doesn’t appear to be an install issue, and should be warranty. ; ordrng 1 5304511003 (CONTROL PANEL. )"
Near Blanco, TX 78606
Brandon
Job Details: 02/13/2020
REFRIGERATOR FRIGIDAIRE FGHD2368TF3 "Arrived on site for customer complaint of no ice production, found ice maker would not rotate, temperature was 0 degrees in ice bin, fans were working, I replaced ice maker, no leaks at time of service."
Near Temple, TX 76502
Jonathan M
Job Details: 02/13/2020
DISHWASHER MAYTAG MDB7759SAS0 "Arrived on site for dishwasher that would not start. Inspected unit and work area. Tested voltage going to control and found 122 V tested voltage going to the user interface and found 16 V.
Near Leander, TX 78641
Lou
Job Details: 02/13/2020
ICE MACHINE KITCHENAID KUIX305ESS1 "arrived on site to install previously diagnosed and ordered part. Per techlines recommendations at previous service call, I removed and replaced the bin thermistor and tested. Unit is making ice and operating as designed. No water leaks observed during service Job completed."
Near Jarrell, TX 76537
Al
Job Details: 02/13/2020
REFRIGERATOR KITCHENAID KUBR204ESB00 "Arrived to inspect cooler not cooling Called Whirlpool Tech line and spoke DAVE with Whirlpool Tech Line SR #7727128490.Plugged unit in and unit began cooling properly.Job complete Compressor, fans all work properly.Job complete"
Near Lakeway, TX 78738
Luis
Job Details: 02/13/2020
REFRIGERATOR KITCHENAID KRFC704FSS00 Arrived on site for noise compliant. Removed deli drawer found evaporator incased in ice. Per service pointer W11329116C diagnosed unit will need updated cover and main control repair covered under AUTHO S27311 ordrng 1 W11333076 (CONTROL)
Near Lago Vista, TX 78645
Lou
Job Details: 02/13/2020
MICROWAVE FRIGIDAIRE FGMV176NTF "arrived on site to install previously diagnosed and ordered parts. Due to the unit tripping the breaker and per Frigidaires recommendations, I removed and replaced the door latch & spring, switches and latch hook. Tested the unit and it operated as designed. Per Frigidaire Techline I placed some grease on the door latch hooks for smoother closing. Job completed."
Near Austin, TX 78759
David Z
Job Details: 02/13/2020
REFRIGERATOR GE GFE28GSKESS "Arrived on site to follow up on unit continuing to freeze food in RC crisper drawer. Found temp in fridge was a bit low. Replaced RC thermistor. Customer has never defrosted unit since the issue began, and there was still ice built up on the back of the Evap panel. Found the Evap is not frosted or froze over, so the thermistor and control appear to be working properly. Replacing temp control thermistor only. Advised customer to let the unit air out for 24 hours unplugged to melt the remaining ice out so that the temp can stabilize. Call complete."
Near Lago Vista, TX 78645
Lou
Job Details: 02/13/2020
WASHER MAYTAG MVWB765FC3 "arrived on site to inspect washer leaking. Upon further inspection, I placed the unit in diagnostics showing error code F0E4 & F3E2. Cleared the codes and continued with testing. Unit operated as designed except the valve is leaking water into the tub after a wash cycle. Also found that the hot water hose is badly leaking and corroded. I advised the customer of my findings. I am ordering the valve and harness and scheduled return. No water leaks at the end of service.; ordrng 1 W11165546 (VALVE) and 1 W11193817 (VALVE HARNESS)"
Near Killeen, TX 76542
Al
Job Details: 02/13/2020
DISHWASHER WHIRLPOOL KUDL03FVSS0 "Arrived to inspect dishwasher leaking.Removed the kick plate and unit was dry underneath.Discovered the water stains on the floor were from the door, when customer opens the door.Unit works as designed.All water lines were dry at the time of service.Job complete"
Near Horseshoe Bay, TX 78657
James
Job Details: 02/13/2020
REFRIGERATOR KITCHENAID KBSN602ESS01 Arrived on site and found upper right module out causing issues with the other lights in series. Replaced module and tested. Unit tests good. Job complete
Near Austin, TX 78759
David Z
Job Details: 02/13/2020
REFRIGERATOR ELECTROLUX EI26SS30JW0 "Arrived on site to install previously diagnosed parts to resolve dispenser not dispensing ice or water. Installed new dispenser module and retested. Ice was now dispensing, but water valve still humming. Replaced valve and retested. Valve was now quieter, but no water present. Disconnected water line at door connector and retested and was able to get water to come out the line. The water line in the door is either frozen or obstructed, and water will not come out in that state. Since line is part of the door the whole door would need to be replaced.Customer informed me they were able to dislodge ice in the line and water dispenser now works. Call complete. No water leaks found at time of service."
Near Hutto, TX 78634
Andy
Job Details: 02/13/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived on site for refrigerator making noise. Tested and inspected unit and found noise operations seem normal. Called tech line and spoke with Robert (SR# 7727131943) Made aware of stated issues and what was found. Was instructed that this is normal operations. Unit is operating as designed. No repairs are needed at this time. No water leaks present at time of service.
Near Austin, TX 78753
Jacob
Job Details: 02/13/2020
RANGE AMANA AER6603SFS2 Arrived onsite for unit not powering on. Tested unit. Found that the wall plug was not giving correct voltage to unit. Spoke with a construction Forman about the issue. Job complete
Near Eddy, TX 76524
Jonathan M
Job Details: 02/13/2020
DISHWASHER WHIRLPOOL WDF130PAHB0 Ride on site for dishwasher with the burning smell. Inspected unit and work area. Placed unit in service diagnostics and found F8 E2 (drain motor electrical problem) and F6 E4 (float switch open) codes. Ran unit through diagnostic test mode and unit made a clicking sound twice during the wash and then shut off when it got tot the drain. I checked resistance from the control board harness going to the drain pump and found 41.4 ohms. I called safety and reported my findings to Breion. He advised to make normal warranty repairs and replace the control. I replaced the control and tested the unit. Unit tried to go through a drain and a burning smell began to radiate from the bottom of the unit. I tried to find any burn marks or melted wires and could not find any. I called Techline back and spoke to Brieon again. Reported my findings and he advised me to not proceed with any further repairs and to just close out the ticket and they would reach out to the cus
Near Leander, TX 78645
Lou
Job Details: 02/13/2020
DRYER WHIRLPOOL WED4815EW1 "arrived on site to inspect dryer not drying clothes. Upon further inspection, I opened the unit door and pressed the door switch closed and turned the unit on. I found that the unit is heating as I could see the element illuminate in the back left vent area. I tested the airflow with my vent test kit and with the vent tube connected the unit failed. When I removed the vent tube from the unit at the back the unit passed. I shortened the vent tube and when I removed it from the wall, water came out of the tube as there was lint built up inside. I cleaned the tube and reattached the vent tube to the wall and unit and retested and it continued to fail. Customer advised they had the vents cleaned recently. I recommended that the customer purchase a more firm vent tube and have a professional company take a look at the vents in the attic. No lint observed at the end of service, job completed."
Near Belton, TX 76513
Jonathan M
Job Details: 02/13/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived on site for refrigerator with a freezer compartment light and refrigerator lights out. Inspected unit and work area. Found FC light out and replaced that light. Found RC light dimmer than the rest and replaced that as well. Unit is working as designed. Call complete.
Near Georgetown, TX 78628
Jonathan S
Job Details: 02/13/2020
ICE MACHINE GE ZDIS150WSS/E "(DM) Arrived on site for icemaker not making ice. Inspected unit and work area. Performed diagnostics mode and tested all operations. Found the reservoir not filling. Valve will need to be replaced. Installed new valve. Tested all operations, all tested good no water leaks detected.
Near Austin, TX 78729
David Z
Job Details: 02/13/2020
MICROWAVE WHIRLPOOL KMBP100ESS01 Arrived on site to install new mag and inverter from previously diagnosed visit. Installed new mag and inverter after unwiring the unit from the wall. Retested unit and still producing low or no heat. Talked to tech line SR7727128921 as both electronics and mag have been replaced at this point. Verified a scorch mark on the wave guide cover on the inside of the unit showing damaged wave guide.
Near Cedar Park, TX 78613
Tyler B.
Job Details: 02/13/2020
DRYER WHIRLPOOL WED8500DC4 "Arrived to inspect unit with water coming from door, upon arrival unit was running wit af error. Indicating clogged vent. Removed vent and found full of water, advise customer on vent cleaning"
Near New Braunfels, TX 78132
Robert
Job Details: 02/13/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for oven not heating correctly. Ran calibration and found that the oven is holding temperature correctly. It’s is normal to have higher pre heat temperatures. Oven during normal operation maintains the average of 300 degrees that it was tested at. No other issues found. Complete
Near Austin, TX 78701
Scott
Job Details: 02/13/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site. Confirmed damage to door. Replaced refrigerator door. Tightened handles. All checks good. Job complete
Near Austin, TX 78701
Scott
Job Details: 02/13/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site. Confirmed damage to door. Replaced refrigerator door and nameplate. Tightened handles. All checks good. Job complete
Near Round Rock, TX 78664
Jonathan S
Job Details: 02/13/2020
REFRIGERATOR FRIGIDAIRE FFHS2611LBRA "Arrived on site for refrigerator not making ice or dispensing water. Performed diagnostics and checked water pressure to unit and found good pressure. Tested water to filter at inlet valve. Found water going to housing. Cycled ice maker and found ice maker did not fill. Cycled ice maker again with hose removed from valve. Found minor block on line from inlet valve to ice maker. Cleared black age and cycled ice maker and found filling. Removed hose at door and tested water dispenser. Found blockage in freezer door, possible frozen water line. Recommend to power unit off durning the weekend in attempt to trawl water line in freezer door. All else tested good. No water leaks detected durning service."
Near Austin, TX 78721
Kevin
Job Details: 02/13/2020
REFRIGERATOR WHIRLPOOL WRT138FZDM01 "Arrived on site and spoke with Luis the maintenance supervisor at the apartment complex. He says the refrigerator has been working correctly since the previous technician visit. He did not call back for further service on this refrigerator, job complete."
Near The Hills, TX 78738
Richard
Job Details: 02/13/2020
REFRIGERATOR JENN-AIR JFC2089BEP03 Arrived onsite for the refrigerator freezer has frost build up. Upon inspection found that there is frost build up on ice maker and top part of freezer door. Also found that the left hand upper part of the freezer door gasket was not sealing at all causing the frost build up issue. Took door off and replaced door gasket with new and molded new gasket with heat and gasket is sealing good. Removed all frost build up and advised customer to monitor. Complete
Near New Braunfels, TX 78132
Noah D
Job Details: 02/13/2020
DISHWASHER KITCHENAID KDTM354DSS5 "Arrived on site to inspect washer for no console power, upon inspection found the console unresponsive, replaced console and tested all functions for problems, no problems or leaks detected, complete"
Near Austin, TX 78749
Kevin
Job Details: 02/13/2020
WASHER MAYTAG MVWB755DW0 "Arrived on site and inspected washer and found it is full of standing water. Took pictures sent to MS. Removed water but could not replace drain pump at this time. See sticky notes for further information.
Near Austin, TX 78726
Tyler B.
Job Details: 02/13/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived to inspect unit with left door rail issue, found rail not filling snapping in when opening both doors, only works when left door is opened only. Will need rail to correct. Also freezer bin handle section has came off and will not clip back on, and will need replaced as well; ordrng 1 W10698203 (rail-mulln) and 1 WPW10493169 (bin-freezr)"
Near Manor, TX 78653
Wesley
Job Details: 02/13/2020
COOKTOP WHIRLPOOL WCE55US0HS01 Arrived onnsite and replaced failed switch. Unit is now operating as designed. All checks good. Advised customer on repair.
Near Austin, TX 78754
Wesley
Job Details: 02/13/2020
DRYER WHIRLPOOL WGD4850HW0 Arrived onnsite and found unit operating as designed after adjusting door. No parts needed.
Near Kyle, TX 78640
Kevin
Job Details: 02/13/2020
WASHER MAYTAG MVWC565FW1 "Arrived on site and inspected washer and found saved error code for motor fault and oversuds. Ran all functions in manual diagnostic and everything passed, replaced motor to no further issues. No water leaks detected at time of service, job complete."
Near Georgetown, TX 78626
Jonathan S
Job Details: 02/13/2020
WASHER MAYTAG MVWB850YG1 "Arrived on site for washer leaking. Customer stated that unit is leaking after second load on left side. Performed diagnostics mode and ran automatic test cycle. Monitored operation, no leaks occurred. Removed access panel and ran automatic test cycle and monitored from back. Found high water pressure to unit and would recommend to add a hammer valve to home valves but most likely not causing leak. Customer stated that she ran a load this morning and leak was not visible and stated that they only use normal cycle. Ran unit on normal cycle and monitored for leaks. Recommend to add stainless drain pan under unit. Leveled unit and found bottom starting to separate from frame,due to rust. No water leaks detected durning service."
Near Leander, TX 78641
Lou
Job Details: 02/13/2020
WASHER WHIRLPOOL WTW8500DC1 "arrived on site so previously diagnosed and ordered parts. Due to the unit tub/basket assembly suspension rods failing, I removed and replaced the the rods and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Round Rock, TX 78681
Andy
Job Details: 02/13/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM04
Near New Braunfels, TX 78130
Robert
Job Details: 02/13/2020
MICROWAVE WHIRLPOOL WMH73521CS6 Arrived onsite for microwave light always on and microwave not running. Upon inspection we found that lower door switch was not working. Installed new interlock and tested functionality. Everything is working properly Complete.
Near San Marcos, TX 78666
Noah D
Job Details: 02/13/2020
DRYER ROPER RED4516FW0 "Arrived on site to inspect dryer for no heat, upon inspection found no airflow and blowback from vent, cleared attached vent hose which was completely blocked, after clearing vent blockages, still had blowback and no airflow, instructed customer to clear blockages in vent exit. Complete"
Near New Braunfels, TX 78130
Robert
Job Details: 02/13/2020
REFRIGERATOR KITCHENAID KRFC704FBS01 Arrived onsite for refrigerator not cooling properly. Upon inspection we found that the evaporator cover in the refrigerator compartment was frosty. Note that the refrigerator temperature was set to 33 by customer because the temperature was not cold enough. Ordering new evaporator cover. Temperature set back to 37. ; ordrng 1 W11284394 (COVER)
Near Austin, TX 78749
Kevin
Job Details: 02/13/2020
WASHER MAYTAG MVWC565FW2 "Arrived on site and inspected washer and found amount of vibration customer is experiencing is normal, cycled all functions and washer is operating correctly. Discussed correct loading procedure and correct amount of detergent. At this time washer is operating as designed, no water leaks from connections at time of service, job complete"
Near Leander, TX 78641
Tyler B.
Job Details: 02/13/2020
REFRIGERATOR KITCHENAID KBSD608ESS00 "Arrived to inspect unit with ice building under ice bucket, found ice door to seal good, but found after few tested it would lag and stick open, also asked customer if they aever had the lights flicker and they confirmed.found this due to control board service bulletin w10849220. Unit will need replacement to complete. ; ordrng 1 CNOTE (PART AUTHO) and 1 W10849799 (cntrl-elec)"
Near Austin, TX 78751
Kevin
Job Details: 02/13/2020
DRYER WHIRLPOOL WGD49STBW0 "Arrived on site and inspected dryer and found belt is frayed and thermal fuse has failed, replaced belt dryer is now running normally, job complete"
Near Taylor, TX 76574
Paul
Job Details: 02/13/2020
COMPACTOR GE UCG1680L0SS Arrived onsite for a compactor that makes noise but doesn’t compact. I found the directional switch out of alignment causing the ram to come off the screws at the top and the unit still trying to run up. I corrected the switch and tested the unit. The unit is working as designed. Call complete.
Near Pflugerville, TX 78660
Andy
Job Details: 02/13/2020
RANGE WHIRLPOOL WEC310S0FS3 Arrived on site for range cooktop on light staying on when not in use. Tested and inspected unit and found failed control. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Austin, TX 78747
Luis
Job Details: 02/13/2020
REFRIGERATOR KITCHENAID KRFC604FSS02 "Arrived on site for no ice. Removed icemaker found no damage to fill tube heater,installed a new icemaker. Ran diagnostics on icemaker,icemaker passed harvest test,ran fill test passed,ran multiple diagnostics test found no issues with ui. Unit working as designed."
Near Austin, TX 78734
Richard
Job Details: 02/13/2020
REFRIGERATOR WHIRLPOOL WRF954CIHZ02 Arrived onsite for the refrigerator not cooling. Upon inspection found that the lights are on but the fans are not on and the compressor was not on. Ran diagnostics test 40 and RC and FC fans worked and compressor came on. Changed out control board and compressor kicked on and the fans are running and refrigerator is starting to cool down. Complete
Near Austin, TX 78738
Richard
Job Details: 02/13/2020
COOKTOP JENN-AIR JIC4430XS00 Arrived onsite for the cooktop with error code F47. Error code F47 stands for lost communication or lost power between the UI and high voltage board. Ohm out the harness and all checked good. During diagnostics found that the fuse had blown. Replaced module and display and cooktop tested good. Complete
Near Dripping Springs, TX 78620
Luis
Job Details: 02/13/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS01 Arrived on site for cooling issue. Per customer unit would stop cooling and after hard reset unit starts cooling correctly diagnosed faulty main control. Installed updated main control.
Near Lago Vista, TX 78645
Lou
Job Details: 02/13/2020
WASHER MAYTAG MVWC565FW1 "arrived on site to inspect washer not spinning clothes. Upon further inspection, I placed the unit in diagnostics showing error code F7E1. Cleared the code and calibrated the unit. When the unit was supposed to agitate I could hear the unit making a humming noise and not agitating. I removed and replaced the capacitor and calibrated the unit. Tested the unit in diagnostics and it operated as designed. I advised the customer of my findings and repairs. No water leaks observed during service, job completed."
Near Del Valle, TX 78617
Jacob
Job Details: 02/13/2020
DRYER MAYTAG MEDC465HW0 Arrived onsite for unit door not closing correctly. Tested unit. Unit test good. Gave customer instruct on latch type and strike. No issues at this time. Job complete
Near Round Rock, TX 78681
Jonathan S
Job Details: 02/13/2020
WASHER MAYTAG MVWX655DW1 "Arrived on site for washer lid cracked. Inspected unit and work area. Found lid cracked by left hinge (see SD-QUICKPIC). Removed top and inspected spring hinges and no signs of rust or damage. Performed diagnostics mode and checked fault codes, no faults found. Ran automatic test cycle and found all functions working correctly. Will need to replace lid and screws. May need authorization for repair. Office to schedule appointment when ETA is available on parts. Returning with Lid and screw and hinge bracket to have on hand if needed. ; ordrng 1 W11117421 (LID) and 1 W10270398 (hinge) and 1 WP8563965 (LEFT HINGE) and 1 WP8572974 (RIGHT HINGE) and 2 WPW10078270/QTY2 (SCREWS)s"
Near Cedar Park, TX 78613
Tyler B.
Job Details: 02/13/2020
DISHWASHER MAYTAG MDB4949SHZ0 Arrived back on site for pump assy replacement. Removed failed pump and replaced and tested good with no leaks on site
Near Horseshoe Bay, TX 78657
James
Job Details: 02/13/2020
WASHER MAYTAG MVWC565FW1 Arrived on site and tested operation. Found no faults in unit. Instructed customer on best practices for wash performance. Unit operating as designed. Job complete
Near Temple, TX 76502
Jonathan M
Job Details: 02/13/2020
WASHER MAYTAG MVWX655DW0 Arrived on site for washer that was making a grinding noise. Inspected unit and work area. Place unit in service diagnostics and could not find an error. Please do not in an auto test and found no problems. Had customer run a normal cycle with clothes and found the agitator stripping on the gear case. Replaced agitator wash plate and tested unit. Unit began to drain and would not stop. Removed back panel and removed pressure switch and still had an issue. Power cycled the unit and unit began to operate as designed. Tested unit in normal wash cycle and unit agitated with no issues. Call complete.
Near Austin, TX 78757
Paul
Job Details: 02/13/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite for a dishwasher not starting or operating. I found power to the main control but nothing to the control panel. I replaced the main control and tested. The control panel still would not respond with power to it. The control panel needs to be replaced. Ordering W11368911 HOUSING-UI..; ordrng 1 W11368911 (HOUSING-UI)
Near Kingsland, TX 78639
James
Job Details: 02/13/2020
REFRIGERATOR FRIGIDAIRE FFSC2323TS Arrived on site and tested operation. Found freezer door not closing completely. Found ice maker over filling ice bin due to ice level arm being stuck and ice got behind ice bin and pushed against door causing it to be stuck open. Removed ice build up and verified operation of ice maker. Unit tests good. Job complete
Near Austin, TX 78752
Kevin
Job Details: 02/13/2020
DRYER WHIRLPOOL WED4815EW1 "Arrived on site and found dryer squeals after running for several minutes, disassembled the dryer and found left support wheel is dragging on the shaft. Replaced all parts in dryer kit to correct issue. Also found there is no airflow when vent hose is connected to dryer. Airflow returns with vent it disconnected from wall."
Near Lago Vista, TX 78645
Lou
Job Details: 02/13/2020
REFRIGERATOR KITCHENAID WRV986FDEM01 "arrived on site to inspect refrigerator temps. Upon further inspection, the customer advised that the unit isn’t cooling properly and after the power goes out it takes a long time for the unit to cool. I checked temps in the FC=8 degrees & RC=37 degrees (on a setting of 34) and the ice box =9 degrees. Unit is making ice. I place the unit in diagnostics and tested the unit and it showed that the unit rc evaporator thermistor is shorted. I disassembled the RC section and found water in the bottom of the RC section as if the unit evaporator had been frozen and defrosted. The thermistor was badly corroded and not secured in the correct position. I received authorization (SC) to replace the rc Evap motor harness and hv control. I removed and replaced both and tested the unit and it immediately began to cool and the rc evaporator began to make a good frost pattern. No water leaks observed during service, job completed."
Near Spring Branch, TX 78070
Luis
Job Details: 02/13/2020
REFRIGERATOR FRIGIDAIRE FGVU21F8QFC "Arrived on site for no cool. Powered unit on let unit run,removed cover,found no frost formation on evaporator. No refrigerant in system diagnosed leak at exchanger due to corrosion on tubing. Replaced compressor,heat exchanger,evaporator and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly"