Near Austin, TX 78717
Lou
Job Details:
06/18/2020
REFRIGERATOR IKEA ID3CHEXWS01
"Arrived on site to install previously diagnosed and ordered parts. Due to the ice door and ice maker failing, I removed and replaced the ice door kit, dispenser arm, and pin and ice maker and tested the unit. Unit is operating as designed. Ice maker harvested and dispensed water into the tray and the ice door is closing securely. No water leaks observed during service, job completed."
Near Austin, TX 78729
David S
Job Details:
06/18/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00
"Arrived on site for ice makers in the freezer not making ice. I inspected the ice maker in the freezer and found the arm was in the off position. I turn the arm to the on position and jumped a harvest cycle, the unit harvested and called for water with no issues. I did find the freezer light is out, along with the top 5 lights. I inspected the unit and op ice maker and found it in good working order. He fan comes on when called for and it went through a harvest cycle. I also found the damper control making a thumping noise. I am order the freezer light module W10843353 and damper control WPW10479155 to complete the repair. I am also returning with the control W11224256 just in case. ; ordrng 1 W10316760 (thermistor) and 1 W10695459 (module) and 1 W11224256 (cntrl-elec) and 1 WPW10479155 (DAMPER CONTROL )"
Near Granite Shoals, TX 78654
James
Job Details:
06/18/2020
RANGE FRIGIDAIRE FEF365ASG
Arrived on site and tested operation. Found harness shorting to chassis from front right burner. Correctly positioned burner and tested operation. Unit tests good. Job complete
Near Pflugerville, TX 78660
Cliff
Job Details:
06/18/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ01
Arrived on site to diagnose a refrigerator with a damaged door. Found right side RC door scratched and top right corner. Replaced door and nameplate and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78747
Kevin
Job Details:
06/18/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00
"Arrived on site and inspected refrigerator and found customer has turned off upper icemaker but this does not shut off bottom icemaker. Customer is now aware that to shut off bottom icemaker arm needs to be lifted. No further repair is required at this time, job complete"
Near Dripping Springs, TX 78620
Brandon
Job Details:
06/18/2020
WASHER WHIRLPOOL WFW5620HW0
"Arrived on site for customer complaint of unit shaking and thumping during spin cycle, I replaced control per service pointer, unit tested good, found error codes F0E2 f0e5 f0e1 in diagnostic mode before replacing board, ran spin cycle after control was replaced, unit tested good no leaks."
Near Belton, TX 76513
Jonathan M
Job Details:
06/18/2020
REFRIGERATOR WHIRLPOOL KRFC604FSS01
"Arrived on site for refrigerator that is making large clumps of ice but not making a lot of ice and won’t turn off extended freeze. Inspected unit and work area. I called tech line and spoke to Chris SR# 7727954985. He had me do several tests and found the issue being with the dual water valve, freezer thermistor, side door UI, and front door user interface. He advised to replace all four for full repair. . Ordering parts and office will need to contact customer about return date due to dispenser UI bing a PSP item. ; ordrng 1 W11318270 (THERMISTOR ) and 1 W11330486 (DOOR UI ) and 1 W11442053 (FRONT USER INTERFACE )"
Near Austin, TX 78746
Kevin
Job Details:
06/18/2020
FREEZER WHIRLPOOL ED5CHQXKB03
"Arrived on site and attempted to cycle icemaker and motor will not turn. Recommended replacing icemaker. After replacement took one video of icemaker cycling, job complete"
Near Austin, TX 78701
Eman J.
Job Details:
06/18/2020
WASHER WHIRLPOOL WFW85HEFC1
Arrived onsite for washer not draining. Tested system drain pump faulty. Will need to reschedule unit is stacked.
Near New Braunfels, TX 78132
Noah D
Job Details:
06/18/2020
OVEN JENN-AIR JJW2430DS02
"Arrived on site to inspect oven for ghost light issues, connected all three units to WiFi and checked all issues. Customer had a provided part, No problems found. Job complete"
Near Austin, TX 78746
Kevin
Job Details:
06/18/2020
COOKTOP JENN-AIR JIC4536XS00
"Arrived on site and disassembled cooktop and replaced both modules, after replacing them programmed cooktop and confirmed it is heating properly. Sent a short video to CS of LF element boiling water, job complete 7728105503"
Near Austin, TX 78754
Scott
Job Details:
06/18/2020
DISHWASHER WHIRLPOOL WDF520PADM7
Arrived on site for washer not filling . Found float switch not properly and not sitting in bracket properly .reset switch .ran diagnostics all checked normal . No water leaks detected at time of service.job complete
Near Hewitt, TX 76643
Jonathan M
Job Details:
06/18/2020
WASHER MAYTAG MVWB835DW0
"Arrived on site for washing machine that was leaking water out of the back. Inspected unit and work area. Ran unit through an auto test and did not find any of the water inlet hoses, drain hose, or drainpipe leaking. Found water paddling and flying from beneath the washer. Lifted up washer and did not find any water residue from underneath the unit but on the back wall. Removed back cover and placing it in another auto cycle. Found water dripping from the housing. Replaced housing and tested unit. Unit is working as designed. Call complete."
Near Austin, TX 78759
Wesley
Job Details:
06/18/2020
DRYER WHIRLPOOL WHD5090GW0
Arrived onsite and replaced sensors per techline. Also replaced control and UI harness as symptom includes chiming and un touched UI button activation. Unit condition unchanged. Still experiencing symptoms of failing UI. Ordering UI and returning with harness. Management to review and reschedule.; ordrng 1 2HRS and 1 W11089031 (cntrl-elec)
Near Austin, TX 78731
Wesley
Job Details:
06/18/2020
REFRIGERATOR JENN-AIR JB36NXFXLE01
Arrived onsite and used one module to repair lighting and heat treated gasket. Unit is now operating as designed. Advised customer on repair.
Near Austin, TX 78723
Scott
Job Details:
06/18/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00
"Arrived on site for mullion not closing properly . Found springs not returning mullion in correct position . Replaced mullion doors closing correctly ,gasket are in good shape . Dripping looks to be caused bye condensation door not sealing properly . Checked and no leaks from valves and filter head . Did perma gum IM supply line line hole . All connections dry at time of service . Job complete ."
Near Marble Falls, TX 78654
James
Job Details:
06/18/2020
WASHER WHIRLPOOL WTW4816FW2
Arrived on site and tested operation. Found error for no fill/long fill. Tested valves and found to be good. Verified pressure tube clear and not pinched. Found drain hose too far down into drain pipe causing unit to siphon while agitating. Corrected drain line and tested operation. Unit tests good. Job complete
Near Blanco, TX 78606
Brandon
Job Details:
06/18/2020
RANGE JENN-AIR JDS1750EP0
"Arrived on site for customer complaint of unit having arc marks on board where terminal block connects to power cord.
Near Georgetown, TX 78633
Jonathan S
Job Details:
06/18/2020
REFRIGERATOR WHIRLPOOL GZ25FSRXYY5
"Arrived on site for refrigerator not dispensing water. Inspected unit and work area. Found off brand filter in use. Performed diagnostics and tested dispenser. Removed water filter and tested with bypass cap, found working. Customer had another off brand filter on hand. Removed filter and installed new. Tested dispenser and found good pressure. Flushed water through dispenser and found small amount of air remaining in filter. Informed customer only to use Everydrop brand. All other operations tested good, no water leaks detected."
Near Johnson City, TX 78636
Brandon
Job Details:
06/18/2020
REFRIGERATOR MAYTAG MFI2568AES
"Arrived on site for customer complaint of unit not cooling in fresh food section and water and ice not dispensing. Found evaporator fan motor failed. Ordering fan motor, also ordering control and chute w/ switches for ice and water. Returning tech will need to drill through rusted out screw in order to access ice door chute, will also need auth for multiple parts needed. ; ordrng 1 W10890094 (cntrl-elec) and 1 WP67006968 (motor- fan)"
Near Elgin, TX 78621
Andy
Job Details:
06/18/2020
DISHWASHER MAYTAG MDB8989SHZ0
Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. Advised customer to keep close eye on unit to be safe. No water leaks present at time of service
Near Georgetown, TX 78633
Jonathan S
Job Details:
06/18/2020
COOKTOP GE JGP945SEK2SS
Arrived on site to install previous diagnosed. Gained access to spark harness. Removed failed harness and installed new. Assembled unit and tested operation . Found all burners operating.
Near Waco, TX 76705
Jonathan M
Job Details:
06/18/2020
WASHER MAYTAG MVWB765FW2
Arrived on site for washer that would not power on. Inspected unit and work area. Tested voltage going to unit and found proper voltage. Tested voltage going to the user interface and found proper voltage. Replace user interface and unit came on. Placing Anne service diagnostics and found an F6 E3 (ACU cannot hear UI) error code. Placed unit in an auto test and unit ran as designed. Call complete.
Near San Marcos, TX 78666
Luis
Job Details:
06/18/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02
"Arrived on site for freezing in fresh food. Temps reading 32 in deli and 30 in fresh food shelving. Checked damper seal good,adjusted gasket between damper and liner,replaced upper thermistor in fresh food and replaced ui control."
Near Leander, TX 78641
Lou
Job Details:
06/18/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01
"Arrived on site to inspect refrigerator leaking water at the bottom front. Upon further inspection, the customer pointed out at the bottom left corner at the hinge area where water is leaking from. I opened the left FC door and attempted to pull the bottom drawer out but it was encased in ice. Once I got the drawer out, I found a large block of ice around the bottom and sides of the drawer and found a large block of ice at the evap drain pan. I cleared the ice from the drain pan/drain opening and found where insulation had gotten into the drain tube and clogged the tube causing the water to backfill into the drain pan and freeze. I cleared drain tube and tested the flow through the tube and it is good.
Near Fischer, TX 78623
Noah D
Job Details:
06/18/2020
REFRIGERATOR GE CFE28USHKSS
"Arrived on site to inspect fridge for not cooling, upon inspection found the fridge start device was a aftermarket starter put on by home warranty tech.... spoke with GE Sr# 03954110 and customer will need to speak with CR and the home warranty."
Near Austin, TX 78739
Leonardo
Job Details:
06/18/2020
DISHWASHER KITCHENAID KUDS50SVSS3
"Arrived on site to test unit for unit not washing. Test unit and found unit not filling with water. Found bad fill valve, will need new fill valve. Ordering fill valve . ; ordrng 1 W10648041 (FILL VALVE )"
Near Austin, TX 78749
Jacob
Job Details:
06/18/2020
REFRIGERATOR FRIGIDAIRE frs6lr5em6
Arrived onsite for unit not dispensing water or ice. Tested unit. Unit did not dispense and water or ice. Called Techline. Was to run voltage check. Found that switch for dispenser ice auger switch was defective. Told to replace RF switch in the dispenser panel. Got File #83684127. Ordered part. Rescheduled with customer ; ordrng 1 241679101 (RF DISPENSER SWITCH)
Near Belton, TX 76513
Jonathan M
Job Details:
06/18/2020
MICROWAVE MAYTAG MMV4207JZ0
Arrived on site for microwave that would not turn the underneath light bulb on. Inspected unit and work area. Replaced lightbulb and tested unit. Unit is working as designed. Call complete.
Near Hewitt, TX 76643
Jonathan M
Job Details:
06/18/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04
Arrived on site for refrigerator that had a miss shaped gasket. Inspected unit and work area. Found gasket not sealing up at the top of the gasket. Replaced gasket and use heat gun to form a proper seal. Advise customer to keep the door closed for at least 34 hours until the gasket forms. Call complete.
Near San Marcos, TX 78666
Richard
Job Details:
06/18/2020
MICROWAVE AMANA AMV2307PFS3
Arrived onsite for the microwave not heating after running for 2mins . During testing found that the microwave will stop heating after 2 mins of run time. Ran diagnostics and found that the vent fan is not turning on while microwave is operating. Causing an overheating issue. Vent fan motor will need to be replaced and control. Ordering parts and office to schedule.; ordrng 1 W10849846 (cntrl-elec) and 1 W11252443 (motor-fan)
Near Austin, TX 78738
Brandon
Job Details:
06/18/2020
WASHER WHIRLPOOL WTW8500DC5
"Arrived on site to replace failed console, after replacing console, I calibrated unit, tested good.
Near Round Rock, TX 78664
David S
Job Details:
06/18/2020
REFRIGERATOR WHIRLPOOL WRR56X18FW02
"I arrived on site for fridge not cooling properly. I gained access to the evaporator and found an ice ball formed on the cap tube but no UI dye was found on the evaporator. I gained access o the compressor and inspected for any leaks, I did not find any dye from any leaks. I put my gauges in and found low side in a 10 inch vacuum and the high side was at 110 psi. I called Techline and spoke to Robert and got sr# 7728102282. He recommended isolating the heat exchanger, yodel loop, and the condenser. I will have to return with the proper access valve w10913906 to perform the tests. I recharged the system with 4.8oz of refrigerant.; ordrng 1 SEALEDSYSTEM (SEALED SYSTEM ) and 2 w10913906 (coupler)s"
Near Austin, TX 78701
Eman J.
Job Details:
06/18/2020
DRYER WHIRLPOOL WET4027EW0
Arrived onsite for dryer squeaking. Tested system. Dryer is squeaking. Ordering dryer repair kit 4392065. ; ordrng 1 4392065 (dryer repair kit)
Near Leander, TX 78641
Paul
Job Details:
06/18/2020
COOKTOP KITCHENAID KCGS556ESS02
Arrived onsite for a cooktop with the center burner not lighting to possibly replace previous diagnosed parts. I found the burner trying to light but the center burner cap was missing keeping the center burner from lighting. After I explained to the customer what was missing and what it looked like she found it. I installed the cap and tested the burner. The burner works as designed. Call complete.
Near Taylor, TX 76574
Andy
Job Details:
06/18/2020
REFRIGERATOR FRIGIDAIRE FFSS2314QS5A
Arrived on site for refrigerator freezing food in RC. Tested and inspected unit and found failed damper assembly and thermistor. Ordering needed parts. Office to schedule return trip. No water leaks present at time of service. Authorization needed.; ordrng 1 242278801 (thermistor assembl) and 1 242303001 (damper assy) and 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 SEENOTE (OFFICE TO SCHEDULE )
Near Austin, TX 78717
Wesley
Job Details:
06/17/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01
Arrived onsite and found fridge door rusted. Also found lovely damper motor is noisy although unable to replicate. Returning with damper motor and door. Office to reschedule. ; ordrng 1 13107554SQ (dor-fip ss)
Near Pflugerville, TX 78660
Andy
Job Details:
06/17/2020
WASHER MAYTAG MHW6630HC0
Arrived on site for washer not operating properly. Tested and inspected unit top screw for lid lock broken off from factory. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Pflugerville, TX 78660
Andy
Job Details:
06/17/2020
DRYER MAYTAG MED6630HC0
Arrived on site for dryer not drying. Tested and inspected unit and found issue with cutoff. Removed failed part and replaced with new. Tested unit and all operations are normal. Instructed customer on use of unit for best performance. No other repairs are needed at this time.
Near Leander, TX 78641
David S
Job Details:
06/17/2020
WASHER ADMIRAL ATW4675YQ1
"Arrived on site for washer suspension issue. I inspected the unit and work area. I found the back right suspension rode had fallen out of the hanger.i rehung the suspension rod and checked all other rods. Everything else checked good. I ran the unit through a diagnostic cycle, and the unit operated as designed. No water leaks detected.
Near Austin, TX 78735
Kevin
Job Details:
06/17/2020
REFRIGERATOR KITCHENAID KBFA20ERSS
"Arrived on site and inspected refrigerator and found temperature in both areas is +70 degrees. Compressor is running, but not cooling. Will need a sealed system repair to correct issue. ; ordrng 1 12002041 (kit,evap) and 1 8201786 (start device,combo) and 1 W10309989 (compressor) and 1 W10913906 (coupler) and 1 WPW10143759 (dryer)"
Near Austin, TX 78725
Jacob
Job Details:
06/17/2020
DRYER WHIRLPOOL WED6620HW1
"Arrived onsite for unit not heating. Tested unit. Could not get unit to heat. Checked unit for all fuses. All fuses giving continuity. Called Techline. Techline had me check ohms going to the heating element, all checked good. Had me also check voltage coming from the wall. Was getting 120v a side but both red and black was not collectively giving 240v from the wall or from the terminal block. Techline advised to get an electrician to fix issue. Got sr#7728098304. No issues at this time. Job complete"
Near New Braunfels, TX 78130
Richard
Job Details:
06/17/2020
FREEZER MAYTAG MFF2558FEZ
Arrived onsite for the refrigerator not cooling. Upon arrival found that the refrigerator was unplugged. Also that the refrigerator was plug into a gfci outlet as well. Ran diagnostics and found no issues with the refrigerator all functions are working properly. Found that the GFCI outlet was the causing the issue
Near Austin, TX 78731
Luis
Job Details:
06/17/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ01
"Arrived on site for cooling compliant. At time of visit unit was powered off,powered unit on compressor and fans powered on,weak frost pattern. Installed a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly ; used 1 W10913906 (ACCESS VALVE), and 1 WPW10143759 (DRIER) from stock"
Near Austin, TX 78757
Jacob
Job Details:
06/17/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01
Arrived onsite for unit having damaged freezer door. Looked at door. Saw dent. Replaced door. No issues at this time. Job complete
Near Manor, TX 78653
Eman J.
Job Details:
06/17/2020
REFRIGERATOR WHIRLPOOL WRS3155DHB01
Arrived onsite for refrigerator making creaking noise. Called tech-line about refrigerator door creaking when opening and closing.
Near Pflugerville, TX 78660
David S
Job Details:
06/17/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM00
"Arrived on site to install previous diagnosed parts. I gained access to the freezer switch, I removed the failed switch and replaced it with a new one. Job complete."
Near Pflugerville, TX 78660
David S
Job Details:
06/17/2020
REFRIGERATOR KITCHENAID KRFC704FPS03
Arrived on site to install previous diagnosed part. I put the fridge in step 40 and waited for it to go into home position and open both evaps. I evacuated he system. I gained access to the freezer evaporator and found a restriction in the cap tube. I installed the new evaporator. I pulled a 30 inch vacuum and found no leaks present. I charged the system with 4.5 oz of refrigerant. I powered the unit and and monitored the gauges. All pressure are good. I reassembled the unit and spoke with customer about the repair. Job complete.
Near New Braunfels, TX 78132
Noah D
Job Details:
06/17/2020
DISHWASHER WHIRLPOOL WDT710PAHB1
Arrived on site to inspect dishwasher for no door gasket. Upon inspection found the door gasket off and missing. Replaced missing gasket. No leaks found. Complete
Near New Braunfels, TX 78130
Noah D
Job Details:
06/17/2020
WASHER MAYTAG MVWC565FW2
"Arrived on site to inspect washer for loud noise and draining issues, upon installing gearcase found drain line very long, cut drain line, replaced gearcase, splutch and actuator. Tested and found no issues. Complete"
Near Leander, TX 78641
Kayman
Job Details:
06/17/2020
DISHWASHER KITCHENAID KDTE204ESS1
Arrived onsite for dishwasher not heating and not cleaning intermittently. I put the unit into diagnostics and I heard a clicking sound when the sump and motor was trying to kick on. When it did finally kick on it sounded weak. I forced the heater element into cycle and got a amp draw of about 7.8 which is in the range for factory standard readings. The sump and motor will not advance to the next step in the cycle on its own.
Near Burnet, TX 78611
James
Job Details:
06/17/2020
WASHER AMANA NTW4516FW3
Arrived on site and tested operation. Found basket speed fault and no fill error. Found unit out of balanced and only cold water is connected. Recommended to only have the tap cold selected on unit to eliminate future faults due to no hot water at installation location. Cleared faults. Leveled unit and calibrated. Unit tests good. Job complete
Near Georgetown, TX 78633
Jonathan S
Job Details:
06/17/2020
WASHER WHIRLPOOL LSQ7030LQ
"Arrived on site for washer not starting cycle. Inspected unit and work area. Found no lid switch in place on unit. Tested voltage to unit and found unit connected to surge protector and has failed. Tested voltage at outlet and found 120 volts. Plug directly to outlet and found unit operating. All tested good, no water leaks detected.
Near Hutto, TX 78634
Andy
Job Details:
06/17/2020
RANGE WHIRLPOOL WFE525S0JS0
Arrived on site for range with damaged panel. Inspected unit and found dent in panel. Went to remove part and replaced with new when customer pointed out new panel has a more noticeable dent. Ordering new part. Office to schedule return trip. ; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 2 W11175518 (panl-cntrl)s
Near Manor, TX 78653
Eman J.
Job Details:
06/17/2020
DISHWASHER WHIRLPOOL WDF520PADM7
Arrived onsite for dishwasher not finishing cycle. Tested system found he pump and motor faulty. Replaced pump and motor. Tested system everything works as designed. No water leaks at time of service.
Near Austin, TX 78754
Scott
Job Details:
06/17/2020
WASHER WHIRLPOOL WTW7500GC0
"Arrived on site for lid issues and unit making noise . Lid is splitting in half on left side bye hinge , found oil leaking from gear case . Stator and rotor covered in oil . Will need to replace lid ,gearcase ,slider ,rotor and stator . No water leaks detected at time of service ."
Near Killeen, TX 76541
Al
Job Details:
06/17/2020
WASHER WHIRLPOOL VAW3584GW1
Arrived to install previously ordered part.Removed and replaced the top.Reassembled and unit tested as designed.Not hooked up to water.Job complete
Near Austin, TX 78759
Eman J.
Job Details:
06/17/2020
REFRIGERATOR KITCHENAID KRFF507HPS01
Arrived onsite for refrigerator door dented. Tested system. Found that the tray drip on the left refrigerator door is dented. Also found freezer door dented. Replaced freezer door. Tested system. Everything works as designed. Ordering tray drip WPW10400887. ; ordrng 1 WPW10400887 (tray-drip)
Near Lakeway, TX 78734
Luis
Job Details:
06/17/2020
ICE MACHINE WHIRLPOOL KUIX505ESS2
arrived on site for thin and no ice. Ran diagnostics weak water flow to pan diagnosed a defective water valve. Installed a new water valve ran diagnostics all test passed.
Near Round Rock, TX 78681
Kayman
Job Details:
06/17/2020
DRYER MAYTAG MEDB755DW0
Arrived onsite for dryer making metal on metal noise when spinning. Upon inspection I found the drum loose indicating a slightly stretched belt. When I spun the drum by hand I could feel the left roller wheel struggling to turn and wiggling around. I am ordering (4392065) dryer repair kit for repair. Office to RS.; ordrng 1 4392065 (dryer repair kit)
Near Lakeway, TX 78734
Luis
Job Details:
06/17/2020
ICE MACHINE WHIRLPOOL KUIX505ESS2
arrived on site for thin and no ice. Ran diagnostics weak water flow to pan diagnosed a defective water valve. Installed a new water valve ran diagnostics all test passed.
Near Temple, TX 76501
Jonathan M
Job Details:
06/17/2020
DRYER AMANA NED4655EW1
"Arrived on site for dryer that is making a scraping sound. Inspected unit and work area. Turned unit on and found scraping sound right away. Disassembled unit and found the motor making the sound. When replacing the motor, the blower wheel was seized onto the motor. Broke off blower wheel and replaced motor and blower wheel. Tested unit and unit is working as designed. Call complete."
Near Leander, TX 78641
Lou
Job Details:
06/17/2020
DISHWASHER KITCHENAID KDTE254ESS2
"Arrived on site to inspect dishwasher not draining. Upon further inspection, I placed the unit in diagnostics showing error codes F9E1, F9E2 and F8E1. Cleared the codes and continued with testing. Unit operated but the diverter continuously ran and the unit failed to drain. After a few times of turning the drain pump on, the water finally drained out. I found where the red wire connection to the diverter housing was corroded from water leaking and also found corrosion on the diverter housing. No water leaks observed during service, job completed"
Near Bastrop, TX 78602
Cliff
Job Details:
06/17/2020
MICROWAVE KITCHENAID KMBP100ESS03
Arrived on site to replace filter board and door assembly for microwave. Replaced both parts and tested unit. Found all is functioning properly at this time.
Near Holland, TX 76534
Jonathan M
Job Details:
06/17/2020
WASHER WHIRLPOOL MVWC415EW1
"Arrived on site for washer that is shaking violently as it spins. Inspected unit and work area. Placed unit in service diagnostics and found an F7 E6 (motor fault) error code. Around the unit through several tests including an automatic diagnostic test, manual heavy agitation, and high speed spin. Unit ran as designed. I called Techline and spoke to Joel SR# 7728095056. He advised that the unit sounded normal and that overtime, they tend to make sounds. He advised that with the extreme shaking that the issue is with the flooring underneath the unit and advised that before we could proceed with any other repairs, that the customer would need to solidify the structure beneath the unit in order to support the weight and movement of this machine. Advised customer of his diagnosis and call complete."
Near Hutto, TX 78634
Andy
Job Details:
06/17/2020
WASHER WHIRLPOOL MVWB765FC3
Arrived on site for washer making thumping noise. Checked under unit for oil and found none. Put unit in drain and spin and tub started hitting side of unit. Removed failed suspensions and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Temple, TX 76502
Jonathan M
Job Details:
06/17/2020
DRYER MAYTAG MEDX655DW1
"Arrived on site for dryer that is making a knocking sound. Inspected unit and work area. Customer put the unit in a normal dry time cycle. Found a clicking sound coming from the door. Remove from panel and found a screw wedged on the side of the felt lining where the drums sits on. Remove screw and tested unit. Customer also noticed a small little rattle sound coming from the back of the dryer. Removed that hose and found a pen, Bobby clip, and plastic straw in the vent hose. Remove those and tested unit unit ran as designed and had no abnormal sound. Call complete."
Near Spicewood, TX 78669
Brandon
Job Details:
06/17/2020
REFRIGERATOR KITCHENAID KRSC503ESS01
"Arrived on site for customer complaint of no ice dispensing, found broken wires at bottom of door at harness that are not accessible for repair, unit needs new door in order to repair unit. Needs freezer door part number LW10728959 called tech line SR7728089448
Near Austin, TX 78734
Luis
Job Details:
06/17/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM02
"Arrived on site for no water or ice. Tested dispenser no water,removed filter good water flow,water filter appears to be old with markings u it will need a new water filter
Near Georgetown, TX 78626
Andy
Job Details:
06/17/2020
REFRIGERATOR MAYTAG PBF2555HEW
Arrived on site for refrigerator freezing food in RC. Tested and inspected unit and found failed thermistor. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near , TX 78738
Kevin
Job Details:
06/17/2020
VENTHOOD KITCHENAID KVWB606DSS2
Arrived on site and inspected vent hood and found cooking oil dripping from vent hood. Took 1 picture of oil buildup near screens. Customer also feels a vibration on the cabinet door 3 ft to the left of the vent hood. Took videos of vent hood running on every setting and there is no noticeable/visible vibration on the vent hood itself. Customer is an engineer and says this vibration will cause a problem in the distant future where vent hood could fall out of its mounting.
Near Nolanville, TX 76559
Al
Job Details:
06/17/2020
WASHER KENMORE 110.2002201
Arrived to inspect washer banging during spin cycle.Checked suspension and leveling and unit tested as designed.Customer advised the banging usually happens when she washes in heavy and washes comforters.I informed her the unit is unbalanced and will continue to bang if unit load isn’t balanced.Unit works as designed with NO error codes.All water lines were dry at the time of service.Job complete
Near Smithville, TX 78957
Scott
Job Details:
06/17/2020
WASHER WHIRLPOOL WTW5000DW1
"Arrived on site ,replaced gearcase and drain pump . Ran calibration and diagnostics wash. All checked normal . No water leaks detected at time of service.job complete ."
Near Jarrell, TX 76537
Jonathan S
Job Details:
06/17/2020
REFRIGERATOR LG LFX25971ST/02
Arrived on site for refrigerator not making ice. Performed diagnostics and advanced icemaker cycle found icemaker cycling but not getting water found dual inlet valve at fault. Removed failed valve and installed new one. Tested icemaker cycle all tested good no leaks detected.
Near Bastrop, TX 78602
Cliff
Job Details:
06/17/2020
DISHWASHER KITCHENAID KDTE334GPS0
Arrived on site to diagnose a dishwasher that is not responding to controls. Found control panel has several buttons that are not functional. Replaced panel and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78737
Leonardo
Job Details:
06/17/2020
OVEN WHIRLPOOL WOS31ES0JS00
Arrived on site to test unit for no power. Test unit and found bad thermal fuse. Ordering new thermal fuse WPW10545255. Office to reschedule. ; ordrng 1 WPW10545255 (THERMAL FUSE )
Near Leander, TX 78641
Paul
Job Details:
06/17/2020
ICE MACHINE KITCHENAID KUIX505ESS2
Arrived onsite for an ice machine not making ice but can hear water running. I found the ice machine fill valve only filling the reservoir half full causing the no ice condition. The fill valve needs to be replaced. I replaced the fill valve and tested the machine. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
Near Temple, TX 76504
Jonathan M
Job Details:
06/17/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ00
"Arrived onsite for refrigerator that won’t make ice. Inspected unit and work area. Tested ice box fan, thermistors, and evaporator fan. All tests ran as designed. Pulled off icemaker cover and found the icemaker stuck in the middle of a harvest but the motor was not running. Checked voltage to icemaker and found 121.3 V going to ice maker. Tested voltage from the heater to the neutral and found 120.7V but when going from the motor to the neutral, found no voltage. Tried to jumper the ice maker and found the same voltage. Replaced ice maker and tested unit. Unit is working as designed. Call complete."
Near Smithville, TX 78957
Scott
Job Details:
06/17/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03
"Arrived on site . No frost build up ,temp checked on all 3 sections are good . Deli tray UI working . Fan working . IM a test only e1 temp error . Unit will harvest and fill . Recommended changing both UI and main control .
Near Liberty Hill, TX 78642
James
Job Details:
06/17/2020
MICROWAVE WHIRLPOOL WOC54EC0HS02
Arrived on site and installed new hinges. Tested operation and found unit working properly. Job complete
Near Leander, TX 78641
Lou
Job Details:
06/17/2020
REFRIGERATOR KITCHENAID KBSD608ESS00
"Arrived on site to install previously diagnosed and ordered part(s). Due to the left FC door water line leaking from inside the door, I removed and replaced the door. Also removed the door skin from the old door and installed it to the new door. Tested the door and it is operating as designed. Whirlpool warrantied the door. No water leaks observed during service, job completed."
Near Cedar Park, TX 78613
Lou
Job Details:
06/17/2020
DISHWASHER WHIRLPOOL WDT920SADM0
"Arrived on site to inspect dishwasher not cleaning. Upon further inspection, I placed the unit in diagnostics showing error code F7E1. Cleared the code and continued with testing. The unit motor failed to come on. The other components operated as designed. I removed and replaced the sump/motor assembly and retested. Unit is operating as designed. No water leaks observed during service, job completed.
Near Seguin, TX 78155
Richard
Job Details:
06/17/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM
Arrived onsite for the refrigerator ice maker with slow production. Ran diagnostics and found that the icebox fan motor is no good. Causing the issue. Replaced fan motor and tested good. Complete
Near Georgetown, TX 78633
Jonathan S
Job Details:
06/17/2020
REFRIGERATOR WHIRLPOOL KRFF507HPS00
Arrived on site for refrigerator deli drawer sliding out when opening doors. Inspected unit and work area. Found leveling legs not in place causing unit to lean forward. Corrected leveling legs and tested found drawer no longer sliding out all other operations tested good no water leaks detected during service.
Near Leander, TX 78641
Paul
Job Details:
06/17/2020
REFRIGERATOR LG LFX28978ST/02
"Arrived onsite for a refrigerator to replace the previous diagnosed parts. I confirmed the compressor was not pumping and the unit was charged. I replaced the compressor, drier, and installed a low side service tap. I replaced the main control since the unit was manufactured in 2012 and I updated the software for the compressor. I vacuumed the system and it held a 30 psi vacuum. I charged the system with 4.94 oz’s of R134A. I tested the unit and found it working as designed. Call complete."
Near Austin, TX 78731
Wesley
Job Details:
06/17/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0
Arrived onsite and discovered and demonstrated to the customer that hardwire connection at block is dead. Advised customer to hire electrician to solve power supply problem.
Near Temple, TX 76502
Jonathan M
Job Details:
06/17/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ01
Arrived on site for refrigerator that was frosting up in the freezer and was not making ice or cooling the refrigerator quite right. Inspected unit and work area. Found door not sealing around edges and slides completely frosted over making it difficult to open and close the door. Found no frost build up over evaporator. Defrosted slides and replaced gasket. Found the door popping when trying to close it correctly. Door kept popping left and right depending on which side of the door you were pressing. Remove slides and replace them with new slides. Reassembled unit and door began sealing correctly. Tested dampener door and unit is working as designed. Call complete.
Near Lakeway, TX 78738
Kevin
Job Details:
06/17/2020
COOKTOP JENN-AIR JGCP436HL00
Arrived on site and inspected cooktop and found RF burner head mounting screws are broken off. Will need to bring back all possible parts that may be needed to replace it. Will also need 2 techs and 2 hours due to size and location; ordrng 1 W11316697 (CENTER PANEL) and 1 W11319687 (SPARK MODULE) and 1 W11337062 (ORIFICE HOLDER) and 1 W11339740 (LEFT TRIM) and 1 W11339741 (RIGHT TRIM) and 1 W11339765 (CONSOLE) and 1 W11355760 (TRIM TOP) and 2 W11447718 (SCREW)s
Near New Braunfels, TX 78130
Richard
Job Details:
06/17/2020
DRYER WHIRLPOOL WED4815EW1
Arrived onsite for the dryer making a noise. During testing found that the blower wheel was causing the issue it was loose and would not retighten. Replaced blower wheel and tighten and dryer tested good. Nosies is gone. Complete
Near Georgetown, TX 78626
Andy
Job Details:
06/17/2020
RANGE WHIRLPOOL WFE525S0JS0
"Arrived on site for range cooktop issues. Inspected unit and found damaged cooktop, removed damaged part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time."
Near Austin, TX 78728
Wesley
Job Details:
06/17/2020
MICROWAVE WHIRLPOOL WMH73521CS0
Arrived onsite and reset interlocks and switches to repair microwave function. unit is now operating as designed.
Near Leander, TX 78641
Paul
Job Details:
06/17/2020
VENTHOOD KITCHENAID KVWB606DSS2
Arrived onsite for a vent hood that is scratched. I found the chimney dented and scratched. I took photos of the damage. Ordering W11321566 chimney. Office to get with MS and RS.; ordrng 1 W11321566 (chimney)
Near Bastrop, TX 78602
Cliff
Job Details:
06/17/2020
WASHER WHIRLPOOL WTW4816FW2
Arrived on site to diagnose a washing machine that is not cycling properly. Tested unit and found failed water valve assembly. Replaced valve and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Kyle, TX 78640
Kevin
Job Details:
06/17/2020
RANGE AMANA ACR4303MFB4
"Arrived on site and turned on all elements and took pictures of them set at maximum. Spoke with tech line, all new elements meet New safety standard UL858 And are operating as intended. Operation is different from previous ranges and cooking practices will need to be adjusted, job complete. SR7728088762"
Near Georgetown, TX 78626
Andy
Job Details:
06/17/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM00
Arrived on site for refrigerator ice and water dispenser issues and condensation. Tested and inspected unit and found failed FC door. Ordering needed part. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 LW11026355 (DOOR) and 1 SEENOTE (OFFICE TO SCHEDULE )
Near Leander, TX 78641
Kayman
Job Details:
06/17/2020
DISHWASHER WHIRLPOOL WDF520PADM7
Arrived onsite for dishwasher door falling and not staying in place like usual. Customer presented a broken hinge pad indicating the issue at hand. I replace both (WPW10337934) springs x 2 ( WP8268990) bushings x 2 and (WP8268961) pads x 2. Unit is working as designed. Job complete.
Near Austin, TX 78756
Jacob
Job Details:
06/17/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM
Arrived onsite for light in unit burned out. Looked at unit. Found burnt light under the ice make. Replaced light. Tested unit. Unit test good. No issues at this time. Job complete
Near Jarrell, TX 76537
Jonathan S
Job Details:
06/17/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01
"Arrived on site for refrigerator not making ice. Inspected unit and work area. Found no water in ice maker. Pulled unit out to inspect water line and valve, found water supply line crimped. Corrected water line and attempted to advance cycle and found no response. Tested voltage to ice maker and found 120 volts. Found failed ice maker. Installed new ice maker and tested cycle and found no water to ice maker. Tested inlet valve and found at fault. Removed valve and installed new. Tested operation. All tested good, no water leaks detected."
Near Georgetown, TX 78633
Jonathan S
Job Details:
06/17/2020
REFRIGERATOR KITCHENAID KRFC300ESS01
"Arrived on site for refrigerator freezing items in fresh food section. Customer stated that no matter what temp he sets in RC that it stays on 41°. Performed diagnostics mode and tested damper control and FF thermistor. Found thermistor reading OP/ opened. Gained access to thermistor and measured ohms at 3.6K, within range. Gained access to main control and tested thermistor circuit and read 2.9 K ohms. Powered unit on and performed diagnostics mode. Found thermistor starting reading in test mode. Called Whirlpool tech support and spoke with Robert. He stated that powering unit off may have reset and control now reading on when tested may have had bad terminal connection. (7728092446). All tested good, no water leaks detected.
Near Austin, TX 78732
Luis
Job Details:
06/17/2020
REFRIGERATOR KITCHENAID KBSD606ESS01
"Arrived on site for door issues. Plastic sleeve rubbing against bottom hinge corner. Found corner of hinge not rounded repaired corner of hinge,adjusted plastic sleeve that covers dispenser wires. Tested door operation unit working correctly."