We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Austin, Texas 78728
Taylor M
Job Details:
09/27/2021
"Arrived on site to diagnose refrigerator making loud noise during operation, upon arrival I found that the unit was not level causing the condenser coils to rattle during operation, I gained access beneath the toe plate and leveled the unit to where it wasnt on the roller wheels, the unit is now not making any unusual noises other than standard operation and the unit is operating properly as designed. Job complete."
We serviced a
KITCHENAID COOKTOP
Model KCGS956ESS02
Near Georgetown, Texas 78633
Jonathan S
Job Details:
09/27/2021
Arrived on site for cooktop sparking when using center burner and left rear burner. Inspected unit and work area. Verified failure and tested burner operation. Found center burner flame to high and rear flame to low. Adjusted burner valves. Assembled center burner and tested operation. Assembled unit and tested all burners. All tested good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Burnet, Texas 78611
Cliff
Job Details:
09/27/2021
Arrived on site to diagnose a refrigerator that is not cooling properly. Found dye on fc evaporator and it will need to be replaced to complete repairs. ; ordrng 1 WPW10608485 (Fc evap) and 1 WPW10143759 (Drier) and 1 2hourjob (2 hour job)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE234GPS0
Near Austin, Texas 78738
Brandon
Job Details:
09/27/2021
"Arrived on site for customer complaint of lower spray arm broken, I replaced broken spray arm, unit tested good."
We serviced a
WHIRLPOOL COOKTOP
Model WCE55US0HS01B
Near Jarrell, Texas 76537
Tyler
Job Details:
09/27/2021
Arrived on site for cooktop not allowing front right burner to function correctly. Upon arrival confirmed complaint and found front right burner coil broken near terminal plus infinite switch wasnt allowing voltage to be sent when small dual burner was used. Replaced both parts reassembled and tested unit and found cooktop fully functioning as designed call complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Round Rock, Texas 78665
Jimmy J.
Job Details:
09/27/2021
"Arrived on site for Dishes Not Drying - Dishwasher. Placed in diagnostics and no error codes came on. Ran through diagnostics and completed all cycles. Heating element sizzled water at the end. Found rinse aid full and set to max. Found stopper on right side top rack missing and both friction sleeves missing from left and right hinges. Explained to customer that plastics will never completely dry because they are so porous and will need to be hand dried. Otherwise, dishwasher is working as designed. Ordering one stopper WPW10082861 and two friction sleeves WP8268961 to return and complete the repair. ; ordrng 1 WPW10082861 (Stopper) and 2 WP8268961 (Friction sleeve)s"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Georgetown, Texas 78633
Jonathan S
Job Details:
09/27/2021
"Arrived on site for dishwasher making a clicking noises. Customer stated noise starting to occur after she had new counter top installed. Inspected unit and work area. Found insulation blanket missing. Found door not able to open. Lowered leveling feet and found unit not mounted down. Found back legs need to be adjusted due to unit leaning forward. Found customer will need to get dishwasher mounting brackets for countertop. Performed diagnostics mode, no err. Monitored test cycle and found actuator not finding home position. Found failed sump assembly. Found mounting bracket for toe plate failed. Spoke with customer on mounting unit. .; ordrng 1 MOUNTINGBRACKET (FOR TOE PLATE ) and 1 W11124383 (shield)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Round Rock, Texas 78664
Jimmy J.
Job Details:
09/27/2021
Arrived on site for THE SOAP DISPENSER BROKE--THE UNIT WILL RUN THO BUT DOESNT CLEAN DISHES--DISHES ARE DRYING BETTER BUT THEY ARE BEING LEFT WITH WATER MARKS AND FOOD RESIDUE BEHIND. Placed in diagnostics and no error codes came on. Found dispenser detergent door wouldnt stay closed. Removed fed dispenser and installed new dispenser. Ran through diagnostics and completed all cycles as designed. Heating element sizzled water at end of diagnostics. No leaks detected. Job completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QTS02
Near Austin, Texas 78738
Luis
Job Details:
09/27/2021
"Arrived on site. Tested water dispenser no water can hear unit reseting,found ice dispenser motor attempting to open and not fully closing,ran diagnostics on optics failed diagnosed unit will need a new main control,optics,motor and ice door. ; ordrng 1 WP2252265 (Bin button) and 1 WPW10546285 (Motor) and 1 WP2180353 (Door chute) and 1 W10757851 (Optics) and 1 W10789107 (Main control) and 1 Lmonly (Lm only) and 1 WPW10151236 (Ui)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAB05
Near Austin, Texas 78754
Wesley
Job Details:
09/27/2021
Arrived onsite and repaired icemaker that had failed mold heater.Unit is now operating as designed. All checks good. Advised customer on repair.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Dripping Springs, Texas 78620
Robert
Job Details:
09/27/2021
Arrived on call to replace previous diagnosed parts. After installation test operation.
We serviced a
MAYTAG DRYER
Model MEDB765FC0
Near Killeen, Texas 76542
Al
Job Details:
09/27/2021
Arrived on site and inspected dryer not heating. Confirmed the complaint and tested the cutoff and element and found the element was defective causing the malfunction. Removed and replaced it and unit tested as designed. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS1
Near Austin, Texas 78733
Kevin
Job Details:
09/27/2021
"Arrived on site and replaced pivot tines diagnosed on previous visit, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Burnet, Texas 78611
Cliff
Job Details:
09/27/2021
Arrived on site to diagnose a dishwasher with a console separating and loud squeak when door is used. Found console face coming off and hinge pad causing squeak. Replaced both parts and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Leander, Texas 78641
Kayman
Job Details:
09/27/2021
Arrived onsite for dishwasher leaking. Upon inspection I found F6E2 F9E4 F2E1 stored in the system. I let diagnostics run through and found the unit would immediately start leaking when the inlet valve was engaged. I found the valve had broken off from the frame and was hanging down. This caused the inlet fill line to fold over the frame and cut the line. The water leaked down over the inlet valve most likely causing the F6E2 error. I will need to return with the fill line to complete tests as I had to stop due to the leakage. Returning tech replace the inlet valve and fill line before continuing tests. Customer also has concerns with the racks rolling out when the door is opened. I devised that this function might be normal but we will attempt to correct the issue on return trip. . ; ordrng 1 W10878507 (Fill line)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HB
Near Austin, Texas 78728
Taylor M
Job Details:
09/27/2021
"Arrived on site to diagnose microwave with no heat and burning smell, upon arrival I gained access to the inner cabinet of the microwave and found that the cap and diode where visibly failing, I replaced the cap, diode and mag and verified functionality of the unit, the unit is now functioning properly as designed. Job complete."
We serviced a
KITCHENAID MICROWAVE
Model KMCS3022GSS1
Near Austin, Texas 78734
James
Job Details:
09/27/2021
Performed streem diagnosis. Found microwave is making a loud humming sound when turned on to heat but is not heating. Unit has a failed high voltage system
We serviced a
WHIRLPOOL WASHER
Model WTW4800BQ0
Near Waco, Texas 76712
Jonathan M
Job Details:
09/27/2021
"Arrived on site for a washing machine that is still not finishing cycles. Inspected unit and work area. The customer advised the unit will just continue to run a cycle for hours if he lets it in that the only way to get the unit to stop is to unplug it. He advised that after he plug the unit back in, the unit begins to fill again. Ran through diagnostics and found an F2 E1 (UI stuck key) error code. I called Whirlpool Techline and spoke to Andrew SR# 7731842508. He advised of a known issue with the unit being stuck in continuous test mode. He had me run through a diagnostics check on that and found that the unit had been stuck in that continuous test mode. After running through the diagnostics test, he advised that it would have taken care of the issue. He did advise that if any other issues persisted, we would need to replace the main control.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH76719CS3
Near Hewitt, Texas 76643
Jonathan M
Job Details:
09/27/2021
Arrived on site for a microwave that?s not heating and is turning on the fan when the doors opened. Inspected unit and work area. Confirmed the customers complaint and attempted to check the door switches. Found all switch is making and breaking properly. Found the upper door switches swivel had been knocked all the way back to where the door strike couldn?t engage into the door switch assembly. Repositioned the strike lever and tested the unit three times using a cup of water. The unit heated as designed and did not turn on any fans when the door was opened. The unit appears to be working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WZF79R20DW04
Near Oglesby, Texas 76561
Jonathan M
Job Details:
09/27/2021
"Arrived on site for a refrigerator that is leaking water out of the back left-hand corner. Inspected unit and work area. Found one of the return lines coming to the compressor frosting up and leaking water down out of the backside on the left where the refrigerant lines go into the cabinet. I checked the evaporator for any signs of defrost issues. Did not find any evidence of a defrost issue. I called Whirlpool Techline and spoke to Leon SR# 7731844875. He advised that since there was no evidence of defrost issues, the most likely scenario was with an overcharge of the unit. He advised me to replace the dye dryer and coupler and recharge the unit to see if that fixed the issue. Replaced dryer and access valve and charged the unit. Found the unit pressure is stabilizing at 135 psi on the high side and zero psi on the low side. The unit is working as designed. Call complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ07
Near Killeen, Texas 76542
Tyler
Job Details:
09/27/2021
"Arrived on site for otr microwave not turning off vent hood bulb and recognizing door was shut. Upon arrival found no errors in diagnostics, found ACU not turning off power supp,y to bulb when activated. Couldnt replicate door issue while on site. I replaced ACU and found entire functionality restored to otr microwave. Call complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Temple, Texas 76502
Tali W
Job Details:
09/27/2021
"On site to install previously diagnosed parts. In diagnostics found F7E5 motor shifter fault. Found actuator motor ohming out of spec, cam teeth worn due to cam being not seated properly. Replaced cam, actuator, and belt. Calibrated. Ran diag cycle. Unit now functioning as designed. Call complete"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Temple, Texas 76502
Jonathan M
Job Details:
09/27/2021
Arrived on site for a truck that is broken. Inspected unit and work area. The customer advised that her upper rack has a hard time clearing the upper spray arm and either catches on the spray arm or won?t allow the track to slide all the way back. Confirmed the customers complaint and found the top of the cabinet bent downward causing the issue. Used a sledgehammer and a towel to gently push up on the cabinet and pop it back into place. Was able to re-position the cabinet and tested the unit. The unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Moody, Texas 76557
Jonathan M
Job Details:
09/27/2021
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced front motor mount and tested the unit. The unit began to run as designed with no abnormal sounds. I did inform the customer that their plug going into the wall had some singe marks on the L2 side that could potentially cause a no heat issue if not corrected. The customer stated that she will keep an ion it and if it does lose power or heat, she will replace her plug. Call complete."
We serviced a
WHIRLPOOL OVEN
Model WOS72EC0HV01
Near Belton, Texas 76513
Tali W
Job Details:
09/27/2021
"On site for oven time changing even after being set. In diagnostics, found F6E0 UI lost communication. Per Svc pointer W11437808, connected unit to WiFi, set up WPL app on customers phone. The update started while on site. Advised customer to not use unit during download. Unit functioning as designed. Call complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Killeen, Texas 76549
Al
Job Details:
09/27/2021
"Arrived on site and inspected washer issues. Ran diagnostics and found the hub, cam and actuator were contributing to the malfunction. Removed and replaced defective parts and removed diagnostics after the repair and unit tested as designed without any errors. Customer satisfied.Job complete"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Killeen, Texas 76543
Tyler
Job Details:
09/27/2021
Arrived on site for dryer not turning on or heating. Upon arrival found stable 240 connection. After further testing I failed a failed connection at harness to motor. Found a wire had come loose from molex mold. I was able to reset and insure wire was reinstalled correctly. Found after repairs that drye is running exactly as designed. Call complete
We serviced a
WHIRLPOOL COOKTOP
Model WFE505W0HB2
Near Jarrell, Texas 76537
Tyler
Job Details:
09/27/2021
Arrived on site for range with broken glass top. Upon arrival I confirmed complaint. Upon further inspection (and after discussing with customer the cause of what happened) I found unit had been cooling off after 20 minutes of unit in standby mode customer heard a loud crack. Found no burners damaged and after replacing cooktop glass found unit functioning a designed. Call complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADB5
Near Copperas Cove, Texas 76522
Al
Job Details:
09/27/2021
Arrived on site and inspected dishwasher not washing properly. Ran diagnostics and found 7/1 No Heat . After diagnostics mode completed there was no heat. Unit will require a heating element to complete the repair. Returning with selected previously ordered parts (control and owi ). Office to schedule return services. Needs more work ; ordrng 1 W10518394 (HEATER)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW
Near Belton, Texas 76513
Tali W
Job Details:
09/27/2021
"On site for washer not starting after a soak cycle was done. Customer stated unit wouldnt perform rinse cycle and that clothes would still be soapy. No error codes found. Ran diag cycle, completed with no issues. Ran normal cycle. Found during rinse cycle, control wasnt sending power to valve. Replaced control. Unit now functioning as designed. Call complete."
We serviced a
WHIRLPOOL ICE MACHINE
Model WUI95X15HZ00
Near Georgetown, Texas 78628
Cliff
Job Details:
09/27/2021
Arrived on site to diagnose an ice machine that is not producing. Found refrigerant leak in sealed systems.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Austin, Texas 78747
Leonardo
Job Details:
09/27/2021
Arrived on site to replace control board. Replaced board test unit and light turning on and off and sound is back job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Marble Falls, Texas 78654
Cliff
Job Details:
09/27/2021
Arrived on site to diagnose a washer that is making unusual noise. Found cam assembly not moving properly and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Hutto, Texas 78634
Wesley
Job Details:
09/27/2021
Arrived onsite and found unit control panel failing and leaving light on and not giving command to heat. Ordering console to repair. Returning with control in case of dual complications. ; ordrng 1 W11296171 (Console)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FBS00
Near Canyon Lake, Texas 78133
Andrew
Job Details:
09/27/2021
"Arrived on site to install previously diagnosed parts. Installed new ice maker. Ice maker passed all diagnostics, fill valve passed all diagnostic tests. No leaks detected, job complete."
We serviced a
WHIRLPOOL RANGE
Model WGG755S0BS03
Near Hutto, Texas 78634
Wesley
Job Details:
09/27/2021
"Arrived onsite and installed bake ignitor,disassemble the door to clean streak marks. All checks good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSC42QTS03
Near Austin, Texas 78732
Brandon
Job Details:
09/27/2021
"Arrived on site to replace failed auger motor, after replacing, unit tested good.
We serviced a
UNKNOWN VENTHOOD
Model WVU37UC0FS0
Near New Braunfels, Texas 78130
Andrew
Job Details:
09/27/2021
"Arrived on site for complaints of hood vent fan not working properly. Found damper screw too long, blocking fan rotation. Replaced screw with a shorter one. Tested unit, unit tested good, job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model WRV986FDEM01
Near Georgetown, Texas 78628
Lou
Job Details:
09/27/2021
"Arrived on site to inspect refrigerator not cooling. Upon further inspection, I tested temps in the FC=9 degrees & RC=54 degrees. I inspected the RC evaporator and found the defrost thermistor bad and not in the correct position. I inspected the FC evaporator and found it with a good frost pattern, but found signs of ice build up. I checked the drain tube at the back of the unit and found it gapped. I sealed the gap with silicone. I am ordering the RC evap drip pan kit (per SP W11092686), RC evap motor/harness, FC evap motor/harness, UI, hv control, RC evap cover, and (2) LED modules and a CNOTE-AUTHORIZATION for the parts mentioned. Office to schedule return service due to the availability of parts. No water leaks observed during service.; ordrng 1 W11457241 (RC drip pan kit) and 1 WPW10675033 (Hv control) and 2 W10695459 (LED module)s and 1 W11087438 (RC evap motor/harness) and 1 W11109595 (FC evap motor/harness) and 1 W11387384 (UI) and 1 W11188493 (RC evap cover) and 1 CNOTE (AUTHORIZATION)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDM03
Near Austin, Texas 78705
Luis
Job Details:
09/27/2021
We serviced a
WHIRLPOOL DRYER
Model WED5620HW0
Near Austin, Texas 78728
Taylor M
Job Details:
09/27/2021
"Arrived on site to diagnose dryer making noises during the cycle, upon arrival I put the unit into a cycle and was able to replicate the noise, I gained access to the top of the unit and found that after removing panels the should is coming from the roller wheels and the pulley assembly possibly, I am ordering the roller repair kit for return service to complete the repair. I scheduled return service; ordrng 1 4392067 (Dryer wheel kit)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, Texas 78728
Taylor M
Job Details:
09/27/2021
"Arrived on site to diagnose dishwasher making noises during operation, upon arrival the customer informed me that they meant to have the noise complaint only for the dryer and that their dishwasher is only not drying well, I gained access to the unit and put it into service diagnostics, I found no fault codes. I put the unit through a diagnostics cycle and found that the unit is operating properly as designed, I instructed the customer on proper use of the unit. Job complete."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Andice, Texas 78628
Lou
Job Details:
09/25/2021
"Arrived on site to inspect washer leaving soap in clothing. Upon further inspection, I placed the unit in diagnostics showing error code F7E6. Cleared the code and manually tested spin and agitate. I found when the unit agitates, the whole basket moves and not just the wash plate. I tilted the unit back and found the actuator arm had slipped out the eyelet on the cam. I removed and replaced the actuator and calibrated. Retested the unit and it is operating as designed. No water leaks observed during service, job completed."
We serviced a
GE OVEN
Model JT3000SF3SS
Near Leander, Texas 78641
Lou
Job Details:
09/25/2021
"Arrived on site to install wall oven for customer. Upon arrival, I found the customer had the wiring to the unit corrected. I installed the wall oven and secured it. Tested unit and it is operating as designed. Job completed."
We serviced a
LG DRYER
Model DLG3788W
Near Georgetown, Texas 78628
Lou
Job Details:
09/25/2021
"Arrived on site to inspect dryer needing to be cleaned. Upon further inspection, the customer advised that they wanted the inside of the unit cleaned of lint. I disassembled the unit and cleaned all lint and the rollers/axles and reassembled and tested. Unit is operating as designed. I provided a photo to the customer of the unit cleaned. No lint observed at the end of service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Georgetown, Texas 78626
Lou
Job Details:
09/25/2021
"Arrived on site to inspect range cooktop ignitors wont stop arcing. Upon further inspection, the customer provided a video of the issue and I found that the cooktop ignitors were arcing even with the knobs in the off position. I inspected the switch harness and found it good. I removed and replaced the spark module and tested the unit. Unit is operating as designed. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE104DSS0
Near Cedar Park, Texas 78613
Justin
Job Details:
09/25/2021
Arrived on site for the top rack being broken. Upon further inspection I found the top left track broken. The customer requested replacing both however. I installed the new tracks and the unit is now working as designed.Call complete.
We serviced a
MAYTAG DRYER
Model MED7230HC0
Near Leander, Texas 78641
Justin
Job Details:
09/25/2021
"Arrived on site for a dryer making a loud noise. Upon arrival the customer provided a video of the noise, and it sounded like a very loud rapid clanking. The customer stated the noise typically occurs the last 20 or so minutes of the cycle. I ran the unit for about 15-20 minutes and could not replicate the noise. I then gained access to inside of the unit and found all mechanical components as designed. Upon further inspection I found the blower assembly touching the chassis in two spots. This is most likely causing the rattle. I put the sound pads down to dampen the noise. I then ran the unit again, and after a while I could hear the rattle. I verified with the customer that it is significantly quieter than before. I also found that if you push on the front panel right by the blower wheel it will stop the noise. I did find a dent on the front panel, which may also be contributing to the noise. The unit is working as designed and I found no mechanically failing parts. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Liberty Hill, Texas 78642
Justin
Job Details:
09/25/2021
Arrived on site to install previously diagnosed parts. I put the unit into diagnostics mode and found stored error code F6E4 for an open float switch. I ran a test cycle and found the unit did not fill. I found nothing jammed under the float. I checked voltage to the valve while it was supposed to fill and found 0VAC. I gained access to the float switch and found the arm jammed. I adjusted this and the switch was now operating as designed. I ran a diagnostics cycle and found the unit now filling as designed. No leaks observed at the time of service. Call complete.
We serviced a
WHIRLPOOL OVEN
Model RBD305PRB00
Near Liberty Hill, Texas 78642
Justin
Job Details:
09/25/2021
"Arrived on site for a wall oven that intermittently throws an F2E6 error code and loses power. Upon arrival the unit had the F2E6 error code on it. Per tech sheet this error code indicates the need to replace the control and membrane. I powered the unit off at the breaker and gained access to the control. I found no visible burns on the control indicating only a control failure. Therefore, the customer will need to replace the membrane and control to complete the repair.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT790SAYB0
Near Leander, Texas 78641
Justin
Job Details:
09/25/2021
"Arrived on site for a dishwasher not working. Upon arrival the customer stated the unit would not fill. I put the unit into diagnostics mode and found stored error codes F6E4 for float switch open, F6E7 for flow meter issue, and F6E6 for cool water. I ran a test cycle and found the unit filling as designed. The customer did state this issue occurred around the same time their well was being fixed a few months back, and they had only tried it once since then. Upon further inspection I found traces of water leaks under the sump and motor, but at the time of service it did not drip. I also observed a drip coming from the front right of the unit. I gained access to the interior door and found no traces of a leak. Upon further inspection I found the gasket at the bottom of the door seal was corroded, which is what was causing the slow drip. I found the unit otherwise running as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GC5THEXNS03
Near Leander, Texas 78641
Justin
Job Details:
09/25/2021
"Arrived on site for a refrigerator with a condenser fan that never stopped running. Upon arrival the customer stated they just had the control replaced by another company. I checked voltage to the fan and found it constant. The customer stated the fan will even run with the compressor off. I unplugged the unit and ohmd out the fan. I found 14, which is good. I then gained access to the control and checked all molex connectors to make sure they were inserted correctly. I also checked for kinks in the harness. All appeared good. I then plugged the unit back in and the condenser fan did not kick right on. It only started once the compressor turned on. I found the unit now working as designed. Call complete."
We serviced a
FRIGIDAIRE DISHWASHER
Model FFCD2413US3A
Near Georgetown, Texas 78626
Lou
Job Details:
09/25/2021
"Arrived on site to inspect dishwasher not getting water. Upon further inspection, I turned the unit on and water began to dispense into the tub. When the motor was to come on it failed. I placed my multimeter leads into the back of the motor connection and when I did this the motor came on and I got 120V at the motor. I advised the customer that the motor harness connection must have been loose. Customer advised that they recently replaced the inlet valve. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM354ESS3
Near Georgetown, Texas 78628
Lou
Job Details:
09/25/2021
"Arrived on site to install previously diagnosed and ordered part. Per the previous techs diagnosis, I removed and replaced the main control and tested. I found the motor has failed and not coming on. I removed and replaced the sump/motor assembly and retested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Cedar Park, Texas 78613
Justin
Job Details:
09/25/2021
"Arrived on site for a refrigerator with the ice maker leaking. Upon arrival the customer stated it is the freezer compartment ice maker. I checked temps and found the FC at 1?F, the RC At 35?F, and the IB at 10?F. I gained access to the FC IM and found the fill tube ripped. I also found it warped and rotated to where most of the water just pours straight into the ice bin. I am ordering a new fill tube for the repair. I also found some ice build up in the fill tube, indicating a possible weeping valve. We will return with the valve as well to install. Office to reschedule. ; ordrng 1 W11496599 (Fill Tube & Heater)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Leander, Texas 78641
Justin
Job Details:
09/25/2021
Arrived on site for a microwave with a light issue. Upon further inspection I found the bulb housing physically broken. I installed the new bulb and it is now working as designed. Call complete.
We serviced a
UNKNOWN UNKNOWN
Model W1234567
Near Killeen, Texas 76549
Al
Job Details:
09/24/2021
We serviced a
KITCHENAID DISHWASHER
Model KUDE70FXSS6
Near San Marcos, Texas 78666
Andrew
Job Details:
09/24/2021
"Arrived on site to test unit for top rack issues. Found right adjuster broken and retaining clips missing. Office to reschedule. ; ordrng 2 WPW10195840 (Positioner)s"
We serviced a
FRIGIDAIRE RANGE
Model FFGF3013LWD
Near Dale, Texas 78616
Brandon
Job Details:
09/24/2021
"Arrived on site to replace ignitor and check for gas leak, found gas leak at gas supply line, informed customer.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Round Rock, Texas 78681
Taylor M
Job Details:
09/24/2021
"Arrived on site to diagnose water dispenser not dispensing water as designed, I gained access to the dual valve in the refrigerator compartment and found that the output to the dispenser is bad, I replaced it and have regained flow of water to the dispenser but it is very weak. I gained access to the single valve at the back and found that there is calcium build up that is coming from the valve at the wall, I replaced the single valve and calibrated the flow at the dispenser and now the unit is operating properly as designed. I instructed the customer that they would have to look into a water softener as the problem will occur again. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV02
Near Killeen, Texas 76542
Tyler
Job Details:
09/24/2021
Arrived on site for icemaker not making ice and RC compartment. Upon arrival found temperatures in FC & RC at zero and 37? actual. After further testing I found that the icemaker had a small amount of ice blocking inside the tray preventing the icemaker from rotating around I was able to clear the blockage and inform customer of findings and found the icemaker harvested around as designed after that.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM00
Near Cedar Park, Texas 78613
David S
Job Details:
09/24/2021
Arrived on site for RF not cooling unit. We performed a temp test with air probe and for temps in rc at 35 degrees. We gained access to freezer evaporator and found a good frost pattern and all vent and dukes clear and clean (no airflow issues). Unit operating as designed. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED560LHW1
Near Austin, Texas 78731
Taylor M
Job Details:
09/24/2021
We serviced a
WHIRLPOOL DRYER
Model WED560LHW1
Near Austin, Texas 78731
David Z
Job Details:
09/24/2021
"Arrived on site to diagnose dryer that was not running. Unit clicks if you try and start it, but does not engage the motor. Disassembled unit and found belt was broken and tripped belt switch. Replaced belt and retsted unit. Verified unit working as designed. Call complete."
We serviced a
WHIRLPOOL RANGE
Model WEE750H0HZ1
Near Austin, Texas 78705
Leonardo
Job Details:
09/24/2021
"Arrived on site for install of previously diagnosed parts. Installed new infinite switch on front right. Tested unit, unit tests good, job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519FB0
Near Killeen, Texas 76542
Tyler
Job Details:
09/24/2021
Arrived on site for microwave not turning bulb off under unit. Upon arrival found no error codes. After further testing I found ACU had failed causing bulbe to relieve constant voltage.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS4
Near Andice, Texas 78628
Kayman
Job Details:
09/24/2021
Arrived onsite for range with dented panel. I replaced the panel with new. I tested the unit on both cooktop and oven. Both operated as designed. No gas leaks detected during service. Job complete.
We serviced a
ROPER WASHER
Model RTW4516FW2
Near San Marcos, Texas 78666
Brandon
Job Details:
09/24/2021
"Arrived on site for customer complaint of unit leaking while not in use, found sediment and debris in water valve, primarily hot valve side, causing valve to leak. Informed customer of my findings,
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Luling, Texas 78648
Noah D
Job Details:
09/24/2021
"Arrived on site to inspect unit for not allowing selection and humming, upon inspection found the unit unplugged but when turned on it was stuck in drain mode. Held button for 10 seconds and drain stopped, tested all parts and found issues with Cold water valve, but no issues as far as a long drain, checked drain hose and found no blockages, ordering drain pump and returning with control and valve. Office to reschedule ; ordrng 1 W10919003 (PUMP)"
We serviced a
MAYTAG OVEN
Model CWE4800ACB
Near Lorena, Texas 76655
Jonathan M
Job Details:
09/24/2021
"Arrived on site for an oven that won?t heat. Inspected unit and work area. Tested voltage to the unit and found proper voltage. Checked all heating elements and TID and found all showing good. Checked voltage from the control to the broil and bake element and found no voltage being supplied when in bake or broil cycles.; ordrng 1 74001405 (clock (blk))"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF550SAHS0
Near Austin, Texas 78756
Scott
Job Details:
09/24/2021
"Arrived on site ,replaced drain hose . Unit is sitting in living room. Unable to run diagnostics . Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF550SAHS0
Near Austin, Texas 78756
Scott
Job Details:
09/24/2021
Arrived on site for leaking dishwasher. Found cracked drain hose . Replaced drain hose and clamp . Unit has no water hook up at time of service . Couldnt run diagnostics. Job complete .
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS2
Near Austin, Texas 78759
David Z
Job Details:
09/24/2021
"Arrived on site to diagnose dishwasher that was not cleaning dishes. Ran unit and found unit was filling but not doing anything else. Found a piece of melted plastic under the flood switch causing it to trip flood state. Removed plastic and ran unit. Verified unit filling and washing as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Cedar Park, Texas 78613
David S
Job Details:
09/24/2021
Arrived on site to install previous diagnosed part. We gained access to the rc evaporator and removed the failed thermistor. We replaced the thermistors with a new one. We reassembled the unit and found good continuity through the rc evaporator thermistor harness.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Cedar Park, Texas 78613
David S
Job Details:
09/24/2021
Arrived on site to install previous diagnosed part. We gained access to the rc evaporator and removed the failed thermistor. We replaced the thermistors with a new one. We reassembled the unit and found good continuity through the rc evaporator thermistor harness.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Austin, Texas 78717
Taylor M
Job Details:
09/24/2021
"Arrived on site to diagnose refrigerator with issues on closing the door, upon inspecting the unit I found that the left door handle was very loose, I tightened it. The customer informed me that the fresh food drawer is not staying in or together due to the end cap being worn causing the door not to close, I am ordering the right hand end cap to complete the repair, office to reschedule return service when the part arrives.; ordrng 1 W10874836 (Endcap right side)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, Texas 78744
Leonardo
Job Details:
09/24/2021
"Arrived on site for complaints of dishwasher not draining. Found hose pinch and drain hose pinched. Installed new hoses and tested unit. Unit tested good, no water leaks detected. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Killeen, Texas 76542
Tyler
Job Details:
09/24/2021
"Arrived on site for washer randomly turning on, and not letting water in. Upon arrival I found f11 error (not I. Tech sheet) and fdl error indicating door lock failed to unlock. After further tests I found cause was due to a fault ACU. I replaced ACU and reassembled and tested washer. Found no leaks, washer turns on and off much easier with no random operation or starting on its own. Also found water and door lock functions were restored. Call complete"
We serviced a
FRIGIDAIRE FREEZER
Model LFFU17F5HWL
Near Austin, Texas 78704
Luis
Job Details:
09/24/2021
"Arrived on site. Found bottom section of freezer door not sealing correctly,gasket fully expanded diagnosed warped
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Austin, Texas 78753
Scott
Job Details:
09/24/2021
"Arrived on site for washer not completing cycles. Ran diagnostics got 0-5, 7-6, 7-7. Found rotor damaged . Ordering stator rotor , slider , and clutch . No water leaks detected at time of service. Call to set return ; ordrng 1 W10915701 (Rotor) and 1 W10734521 (Slider) and 1 W10915700 (Stator) and 1 W10754448 (Clutch)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017FS0
Near Austin, Texas 78704
Leonardo
Job Details:
09/24/2021
"Arrived on site for complaints of popping noise from microwave, and not heating. Found burnt capacitor, diode, and magnetron, took pictures.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48FMS01
Near Austin, Texas 78734
Jacob
Job Details:
09/24/2021
Arrived onsite for unit not cooling. Looked at the unit and the unit had not cooled and showing 65 in the refrigerator and 63 in the freezer. Upon further investigation. Found that the compressor windings showed that the compressor was no good. Ordered parts for a sealed system issue. Spoke with James to help diagnose. Office to reschedule ; ordrng 1 TJ90SF8404 (ACCESS VALVE ) and 1 W10841139 (compressor) and 1 WPW10143759 (dryer)
We serviced a
KITCHENAID RANGE
Model KFGG500ESS2
Near Austin, Texas 78723
Matthew
Job Details:
09/24/2021
"Arrived onsite for range not reaching desired temp. Upon inspection found control, sensor and ignitor functioning properly. Found unit needed calibration. Ran temps and calibrated +15 degrees. Checked temps and unit is within range. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4800DQ0
Near Leander, Texas 78641
Wesley
Job Details:
09/24/2021
Arrived onsite and found major gearcase bearing grinding.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Leander, Texas 78641
Wesley
Job Details:
09/24/2021
Arrived onsite and found washer tripping gfci arc fault breaker. Advised customer that unit is incompatible with gfci breaker. Advised customer replace gfci breaker with standard 20 amp breaker. Unit is otherwise operating as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS00
Near Round Rock, Texas 78664
Jimmy J.
Job Details:
09/24/2021
Arrived on to install previously diagnosed part. Removed thermistor and found out of range. Installed new thermistor and noticed drain pan was bowed on the left side where drain pan is located. Upon further inspection I found the liner on the left side was bubbling and lifted. Called Whirlpool tech line and spoke to Ed. Ed had me connect to a video call. Ed had me pour water over the top of the evaporator to see how water traveled. Job completed. SR 7731825726
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS0
Near Leander, Texas 78641
Kayman
Job Details:
09/24/2021
Arrived onsite for range that started smoking in preheat I accessed the burner and tested the unit. The burner came on as designed. I checked under the cooktop for any burners or charring but could not find anything. I inspected the control and wiring but could not find any burns or shorts. I assembled the unit and put it back into place. I ran preheat and the inside of the oven started smoking. I found the smoke coming from within the oven bottom. The customer advised me there was a spill over recently. The spill is causing the smoke to bellow quite a bit. I advised that the bottom would need to be deep cleaned or replaced to solve this issue. ; ordrng 1 W11098799 (Bottom)
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Hutto, Texas 78634
Jimmy J.
Job Details:
09/24/2021
Arrived on site to install previously diagnosed part. Placed in diagnostics and no error codes came on. Ran through full diagnostics and all cycles completed without issue. Found washer was plugged into a GFCI outlet. Explained to customer that once the washer is under a load with clothes inside basket its causing additional strain on the motor which draws more voltage causing the breaker to trip due to it being plugged into a GFCI outlet. Removed control and installed new control. Ran DLMS calibration then another auto diagnostics cycle. Washer running as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS2
Near Manchaca, Texas 78652
Leonardo
Job Details:
09/24/2021
"Arrived on site for complaints of microwave sparking. Found burnt diode and capacitor, took pictures. Found missing mounting screw causing improper install. Unit hanging lower and is loose on left side where the missing screw is. This may be causing venting issues, causing high voltage to get over greased.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Georgetown, Texas 78633
Jonathan S
Job Details:
09/24/2021
Arrived on site to install previous diagnosed part. Removed failed shelf and installed new. Had customer inspected. Job completed.
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near New Braunfels, Texas 78130
Andrew
Job Details:
09/24/2021
"Arrived on site to test unit for excessive shaking, tested unit, found unit unleveled, and drain hose tapping on the back, secured drain hose,leveled unit,unit now working properly, no leaks detected job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADB0
Near Killeen, Texas 76542
Tyler
Job Details:
09/24/2021
"Arrived on site for dishwasher or draining or cycling. Upon arrival found F8e1. After further inspection I found propeller on drain had snapped clean off but I found no evidence of clogs or foreign objects in unit. Replaced drain pump, reassembled and tested unit found no leaks and unit fully cycles as designed call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KURL304ESS01
Near Austin, Texas 78704
Luis
Job Details:
09/24/2021
Arrived on site for moisture in glass and light sensor issues. Called tech support per tech support need to replace glass divider also ordering light sensor Sr#7731827704; ordrng 1 W11431159 (Glass door) and 1 W10780359 (Sensor) and 1 W10797391 (Cover)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Pflugerville, Texas 78660
Scott
Job Details:
09/24/2021
Arrived on site for door not closing properly . Found hinge cam missing . Replaced cam . Door is now closing properly . No water leaks detected at time of service. Job complete
We serviced a
UNKNOWN VENTHOOD
Model WVU37UC6FS1
Near Canyon Lake, Texas 78132
Andrew
Job Details:
09/24/2021
"Arrived on site to replace previously diagnosed blower fan, replaced blower fan, tested unit,unit working properly,job complete"
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near New Braunfels, Texas 78132
Noah D
Job Details:
09/24/2021
"Arrived on site to inspect unit for not spinning quietly, upon inspection found the unit with the back seal sheared off. Side that was attached to drum was still present, removed old seal and added new one. Tested with no issues, spoke with tech line due to repeat issue and was told to order drum and bulkhead. Sr # 7731831899 office to reschedule ; ordrng 1 W10545923 (Drum) and 1 W11162455 (Bulkhead) and 1 2hr (2hr)"
We serviced a
WHIRLPOOL COOKTOP
Model G7CE3635XS01
Near Georgetown, Texas 78628
Jonathan S
Job Details:
09/24/2021
Arrived on site for cooktop intermittently tripping circuit breaker. Found circuit box locked. Customer unlocked breaker box. Powered circuit breaker on and tested each burner individually. Found all burners glowing. Tested all burners together to draw higher amperage. Found circuit breaker did not trip. Informed customer with unit working as designed that fault could not be found. Inform customer that my speculation would be with the breaker but we feel failure not current cannot guarantee it. Attempted to lock breaker box back and was not able to get it to lock.
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Kempner, Texas 76539
Al
Job Details:
09/24/2021
Arrived on site and inspected burning smell from the dryer. Turned it on and condenser the complaint. Unplugged it and checked voltage at the back and received 240/120/120. Found the burning smell was due to excessive lint on and near the heating element. Showed customer and she advised she would have the ventilation system cleaned to prevent damage to her unit or home. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Andice, Texas 78628
Jonathan S
Job Details:
09/24/2021
Arrived on site for microwave not working. Inspected unit and work area. Found frame dented by right door switch ( see SD-QuickPic). Called Whirlpool tech support and spoke with Steve.
We serviced a
KITCHENAID FREEZER
Model KRFF507HPS00
Near Austin, Texas 78738
Jacob
Job Details:
09/24/2021
"Arrived onsite for unit making noise and lighting is flickering. Asked customer if the noise would be short or long noises. Said it lasts for about 3 hrs and the flickering would occur when the noise was happening. Unit was not making any type of noise and lights were stable. Customer had no issues with the unit cooling or freezing. Let customer know to video as much as possible and show for when the unit starts having the issues again, if she has to call back for the issue returning. No issues at this time. Job complete"