"Arrived on site. Found some ice build up on middle section of evaporator cover no ice build up on evaporator,checked door seal good,ran diagnostics all test passed,changed defrost setting to basic"

Arrived on site for refrigerator needing previously diagnosed sliders and drain kit. Upon arrival installed required parts then reassembled and tested unit. Found no signs of leaks or hot air netting unit and door sealing as designed. Call complete

"Arrived on site for dishwasher not Responding to customer input. Upon arrival customer showed me the way the UI panel is responding and after further inspection I found the cause of the failure was the UI lock setting had been activated. After disengaging the ui lock I was able to confirm unit could run a fill, water circulation and drain cycle as designed. Call complete"

"Arrived on site for dispenser not opening and rust on racks . Dispenser door not opening , and rust on front upper rack . Replaced parts. Tested unit all checked normal. No water leaks detected at time of service . Job complete"

Arrived onsite and found fridge compressor failed and shorting start device.

Arrived on site for upper rack falling down . Found adjusters had failed . Replaced adjusters . No other issues found . No water leaks detected at time of service. Job complete

"Arrived to inspect. He unit had F0E3, F2E1 and F6E2 stored in memory. I found the control acted erratically upon initial power up and I inspected the motor assembly. The CX experienced high water levels within the area and water had shorted the connection, burning both the motor and harness side, at the lower connection area. The control, harness and stator assemblies will require replacement. The pump and shifter both operated as designed. I advised the CX to NOT plug the unit in until repaired. No leaks observed during service, I unplugged it and shut both water supplies off. for insurance created and saved. Motor, control and harness

"Arrived on site to inspect dryer not starting. Upon further inspection, I turned the unit on and pressed start and the unit shut down and the display went blank, but never lost power. I tested voltage at the wall and terminal block and got 248V. Disassembled the unit and tested the element, cutoffs, thermostats and fuse and all were good except the element. I tested the element by disconnecting the WH4 connector and when I see start the unit stayed on. Eliminating this connector isolated the current to the motor and element. When I plugged the connector back into the control and sees start the unit shut down again. I the customer 56.15 (MS) for service//parts (motor, element & blower wheel). Customer advised they would purchase a new unit and the service/ fees of 22.72 (05.75+) (22.72 H49NY4). Unit reassembled and left unplugged. No lint observed during service, job completed."

"Arrived on site to inspect venthood noises. Upon further inspection, I turned the unit on and could hear it making a loud vibrating noise. I found the vent cover not secured at the top front section of the unit (photo). Tightened the screws and retested and unit is operating as designed. Job completed."

"Arrived on site to inspect refrigerator no cool. Upon further inspection, the customer advised that both compartments are no longer cooling properly. I inspected the FC evap cover and found frost built up on it. I gained access to the FC evaporator and found it engulfed in ice and frost. I placed the unit in diagnostics and tested the defrost thermistor and it showed to be open. I tested ohms to the thermistor and found it way out of range. Using my steamer, I removed the ice from the thermistor clip and removed and replaced the thermistor. I tested defrost and the element came on and began to melt the ice. I had my customer sign the waiver of damages from defrosting refrigerator and recommended that they unplug the unit and allow it to defrost for approximately 24 hours. Also recommended they place some towels around the unit to absorb any water that may leak from defrosting. I tested the unit and found the area where I removed the frost/ice is frosting up as designed. I recommended that the customer monitor the unit and if they see any frost building up on the evap cover again, to call it in for service at which time the hv control, UI & defrost thermistor will all need to be replaced together. No water leaks observed during service, job completed."

"Arrived onsite and found unit had been chiming for the power outage to be confirmed. Confirmed and advised customer on confirming. Found icemaker passes all tests in diagnostics and found unit valve does activate and fill spout heater is working and there is not ice, however, unit valve may be shorting. Advised customer on possibility of valve failure, customer will call back if unit does not produce within days. At which point the valve should be replaced."

"Arrived on site for freezer not cooling . Customer had defrosted unit before visit . Unit is now cooling properly and making ice . Temp checks are good . Ran all cooling tests , all passed . Instructed customer on what to look for if cooling issues happen again. No water leaks detected at time of service.

Arrived onsite and replaced sump and motor and tested. All checks good. Unit is now operating as designed. Unit is now operating as designed all checks good. Advised customer on repair.

"Arrived on site for door not sealing . Found door had slightly warpped . Not sealing on bottom left . ( hinge right side ) Door is . Bent door , its sealing properly now .

Arrived onsite for temp concerns. Tested temps and determined that the advanced digital thermometer being used by the customer was sensitively reading air temp changes and was hi by 2 or 3f. Provided customer instruct on the design and verified temp with k type thermocouple. All checks good. Unit is now operating as designed.

"Arrived on site. Found unit not defrosting,ran icemaker diagnostics failed thermistor. Defrosted evaporator ohmed heater good,replaced fan motor that includes defrost thermistor,replaced icemaker power cycled unit ran diagnostics icemaker passed and filled with water.

Arrived onsite to inspect door gasket. Found unit is making good seal all the way around. Notified customer that no issues have been found at this time. Customer ordered seal based off of previous model and is not compatible. Job complete

"Arrived on site to test unit for gasket popping out, customer showed me what was concerning for her, stated to customer that the gasket is glued in and what she is seeing is the white liner peaking out from underneath the black gasket, customer was not aware and was worried that she would loose her medication, advised customer on all possible issues that can arise, at this time the unit is running as designed job complete"

"Arrived on site to test unit for not powering on, tested unit found shorted fuse, customer stated that there was a big electrical short in outlet and after that the unit would not power on, the back feed into unit caused fuse to short

Arrived on site to diagnose a washer that is leaking. Found door gasket torn and replaced it. Tested unit and found all is functioning properly at this time. No leaks were found after service was performed.

"Arrived on site for dryer not starting . Dryer is now starting but making loud noise starting and burning smell. Found belt and pulley failing replaced belt and pulley cleaned lint out of dryer . Tested unit all checked out sill making buzzing noise . Push to start

Arrived onsite for parts install and found ice had been producing healthy ice with the filter uninstalled. For this reason replaced the filter housing only and did not install the fill tube. . All checks good. Unit is now flowing properly as designed.

Arrived on site to diagnose a refrigerator that is not registering door position. Found broken wire from pantry harness repaired wiring and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

Arrived onsite for refrigerator with ice maker not working. Upon inspection I found that the ice maker would not harvest. I installed new ice maker and tested it and found the unit was working as designed.

"Arrived on site and inspected dishwasher and found heating element connector is loose, after correcting dryer is Operating properly. Recommended to homeowner that rinse aid also be used in order to get best drying experience, discussed correct detergent usage and no further repair is required at this time, job complete"

"Arrived on site to test unit for burning food, tested unit with temp probe found that the unit was running 10 degrees higher the probe, calibrated unit by -10, advised customer that unit can be calibrated more up to 30+- if desired, and showed how its done, unit is now calibrated and running as designed job complete"

"Arrived on site for door not closing properly . Found right hand side gasket torn . Replaced gasket, new gasket defective . Reordering gasket . Call to set return ; ordrng 1 W10917313 (Gasket door)"

"Arrived on site for a cooktop not igniting properly. Upon arrival the customer walked me through the issues. The right two burners would continue to click even when it has already ignited. Then the back left burner would not click at all. I gained access to the harness and swapped the middle igniter onto the back left spark module. I found the back left spark module still not clicking. This indicates a bad back left burner spark module. I also found the switch harness and front right orifice holder bad. In order to repair the unit it will need a new back left burner spark module, switch harness, and front right orifice holder with the screw.; ordrng 1 WPW10571491 (Orifice Holder) and 1 W10491985 (Screw) and 1 WPW10569187 (Switch Harness)"

"Arrived on site for dryer not powering up, inspected unit and work area. Tested voltage at the wall connector and had good voltage. Pulled unit out and removed the connector cover and found the terminal block melted and wires touching each other from installation. Will need a new harness and CX will provide the new power cord. Office to order parts and reschedule for 05/24/22 AM. ; ordrng 1 W11164044 (Wiring harness)"

Arrived on site for complaints of door damaged. Found outer door glass trim loose. Will need new part to repair. Found the hinges and handle are good. Office to reschedule.; ordrng 1 W11176456 (Outer door glass)

Arrived on site to diagnose a washer that is shaking abnormally during spin. Found basket loose on drives haft of gearcase causing excess shaking. Basket and hub will need to be replaced to complete repairs. Documented with tech line.Tech line rep JoelFile# 7733550258; ordrng 1 W10752719 (Basket) and 1 W10528947 (Hub)

Arrived on site to diagnose a dishwasher that is leaking. Found door gasket not sealing properly and upper rack adjuster broken. Both parts will need to be replaced to complete repairs. Return date set for 5/23.; ordrng 1 W10712395 (Adjuster kit)

Arrived on site to diagnose a refrigerator that is not operating properly. Found fc evap fan failed causing unit to reset constantly. It will need to be replaced to complete repairs. ordrng 1 W11394920 (Evap cover fc)

"Arrived on site for a washing machine that is flashing an F9 E1 (long drain) and wont unlock. Inspected you and work area. Confirmed the customers complaint and ran the unit through diagnostics. Found an F3 E3 (inlet water temperature fault), F9 E1 (long drain), and F1 E2 (motor drive module over voltage) error codes. Attempted to take the unit out of the drain or unlock the lid but was unsuccessful in doing so. Removed the pressure hose off of the control and blew through it. Found that something had been stuck inside the pressure hose potentially causing the control to think water was still in the tub. Upon removing the pressure hose off of the control, the unit continued to drain and would not stop. Power cycled the unit and found the unit doing the same thing with the pressure hose off. Went to replace the control but found that the control had not been received yet. Will return with the control and drain pump and rescheduled customer to 5/25.; schdld next appmnt for 5/25 WED !"

Arrived on site and inspected dishwasher and found standing water in tub. Found voltage to drain pump is correct but drain pump not removing water. Inspected drain pump and did not see any debris. Will need to bring Back drain pump and have control on hand to ensure repair on next visit; ordrng 1 W11412291 (Drain pump) and 1 W11410065 (Control)

"Arrived on site for washer leaking. Upon arrival confirmed issue from customer describing locations of water found, but found no errors in diagnostics.I then ran multiple full tube tests and found no signs of leaks from any hoses, or tub/gearcase. Did found that fabric dispenser as well as housing dispenser were both showing signs of water marks. Call techline and spoke with Chris sr#7733679726. Was instructed to replace both dispensers to resolve issues. Office to reschedule once availability of parts is known.; ordrng 1 W11569112 (Softener dispenser) and 1 W11413407 (Housing) and 1 W11413340 (Drawer)"

"Arrived on site for complaints of no cool. Found compressor starting up and kicking off after few seconds. Installed new start device and found no change. Measured compressor windings and found failed compressor. Will need new compressor, drier, stub, R600 kit, lock ring kit and couplers. Will need SS tech. Office to reschedule.; ordrng 1 W11574734 (Compressor) and 1 W11504431 (Lock ring) and 1 W11504415 (Lock ring) and 1 W11506621 (Lock ring) and 1 W11506635 (Lock ring) and 1 W11506635 (Access valve) and 1 W11109499 (Drier)"

"Arrived on site to inspect unit for not dispensing ice, found no power getting to auger motor, ordering control, paddles, ice door for not sealing, ; ordrng 1 W10151236 (UI) and 1 W10504458 (Ice door) and 1 2305306GN (Ice paddle) and 1 2305307GN (Water paddle) and 1 W10200659 (Control) and 1 Cnote (Office to reschedule)"

"Arrived on site to inspect unit for not cooling, found evaporator covered in ice. The defrost sensor showed open in diagnostic mode, heater would not activate in diagnostic mode. Ordering harness, control, UI, and heater, customer is going to defrost unit. ; ordrng 1 W11581973 (Harness) and 1 W11355316 (Deforest heater) and 1 W11558182 (Control) and 1 W11518204 (UI) and 1 Cnote (Office to reschedule)"

"Arrived on site for freezing issue. Found freezer not freezing removed evaporator cover found partial frost pattern diagnosed a leak in the system. Found liner insulation burned and melted,due to insulation damage possibly future issues with insulation uploaded pictures. Check CNOTE; ordrng 1 WR85X10057 (Evaporator ) and 1 WR87X10097 (Compressor) and 1 W11506635 (Access valve) and 1 Wpw10143759 (Drier)"

Arrived onsite for refrigerator not cooling properly. Upon arrival I performed a temp test and found Rc at 43* fc at 35* I performed a Homs tested on the defrost sensor and found that it was showing out of range. I also performed a volt check at the defrost heater Circuit and found 120vac then I performed a continuity check and found it showing open; ordrng 1 EBD61246710 (SENSOR ASSEMBLY) and 1 ADL73901318 (EVAPORATOR ASSEMBLY)

Arrived onsite for refrigerator not dispensing water. Upon inspection I found the water line frozen. I steamed the lines and tested unit and found water dispensing normally. Upon further inspection I found that the door gasket had a rip in it causing a air leak. I am ordering 1x door gasket.and rescheduled for the 05/24/22.; ordrng 1 W10407212 (Door gasket)

Arrived onsite for LIGHTS ARE ON BUT WON'T RUN. Upon arrival test unit on diagnostics and got F4-E3 error code motor not running. Pull unit from cabinet to check for secure harness connection. Have good connection as well as voltage to motor. Need to order sump and motor. Ordering sump and motor.office to reschedule ; ordrng 1 W11025157 (Sump and motor)

"Arrived on site for upper rack catching door gasket . Tried to bend upper rack , didnt work. Ordering upper rack and adjusters . No water leaks detected at time of service. Call to set return ; ordrng 1 W10712395 (Adjuster kit) and 1 W10312791 (Upper rack)"

"Arrived on site for dishwasher leaving film on and not cleaning well. Ran diagnostics no error code . Getting plenty of water , sprayer arms are moving and spraying properly . Heater is warm but not hot , could touch element at end of test wash . heater . Please call to set return. No water leaks detected at time of service. ; ordrng 1 W10518394 (Heater)"

Arrived on site to replace previously diagnosed parts. Upon replacing parts found a drain pump was broken. Will need to re-order pump and return to replace both control and pump at the same time. Office to reschedule.; ordrng 1 W11412291 (Drain pump)

"Arrived onsite for unit not dispensing water and door alarm not functioning properly. Upon arrival inspected unit and found water not dispensing but could hear valve actuating when Pad is depressed. Upon further inspection found when a separate tube was placed at the valve, water is being dispensed. Called tech line for assistance. Found that The water tube from the valve to the left hinge area was frozen over. According to tech the customer can try adjusting the freezer temperature 2? to try and offset the freezing line. If this does not work, tech line will have to be called again due to potential void in insulation. Provided SR#7733679905. As for the door chime, the Open door indicator will only chime if the doors are completely open. If the doors are in a shut position but not completely closed the light will turn off but the chime Will not function. Even with the door partially open the unit believes the doors closed and will activate the water and ice dispenser. Ordering the Main board and switches. Customer will monitor water dispensing. Before replacing any parts, check if water is still dispensing. If dispensing is good, replace control and switches, if not call tech line. Office to reschedule ; ordrng 1 W11396033 (Switch) and 1 WPW10312695 (Board)"

Arrived onsite for dishwasher leaking. Upon arrival tested unit. As unit was running found small trace of water near right leg of unit. Went to uninstall unit and found unit had not been correctly installed to begin with. One mounting screw had been broken and lodged in the cabinet and the other out of the mounting hole. The screws could not be accessed and are blocking the unit from being pulled out. Unit Needs to be made accessible. Advised customer not to use until full inspection can be made to determine where the unit was leaking. Customer will contact builder for uninstall. Office to reschedule when unit is accessible. ; O-emld tckt

"Arrived on site for a range not heating evenly. Upon arrival the customer stated that one side will cook all the way through while simultaneously the other side will not. I found they typically use convect bake. I gained access to the back of the unit and ohmd out the sensor. It read 1.1k indicating the oven should be at room temp. However, in diagnostics mode it was showing the control reading the sensor at 121?F. I then ran a convect bake and found the burners heating even, but the convect fan never turned on. I checked voltage going to the convect fan and found none. These both indicate a faulty control. I am ordering the control and will bring back the sensor and fan to verify functionality after the control install. Office to reschedule and get autho for fan, sensor, and control. ; ordrng 1 WP9762794 (Control) and 1 W10794022 (Convect Fan), states that autho needed"

"Arrived on site to inspect unit for damage, found outer door damaged, nameplate damaged, and handle damaged. Ordering parts. ; ordrng 1 W10884775 (Name plate) and 1 W11110283 (Outer door) and 1 Cnote (Office to reschedule)"

Arrived on site for refrigerator not cooling. Upon arrival to go complaint and found temperatures in both apartments close to room temp then found that both condenser fan and evaporator fans are running and compressor is also running but only pulling in .43 A. I also found that the evaporational had lost over 95% if its coolness/frost/moister and refrigerant wasnt passing through system. Will need office to get authorization for a silver system repair prior to rescheduling with customer; ordrng 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 5303918274 (Evap coil) and 1 240550946 (Compressor) and 1 Cnote (Needs autho before rescheduling)

"Arrived on site for washer not unlocking . Found lid locked ,tried power recycle and diagnostic unlock . Both unsuccessful. Did manually get latch undone , lid is now open . . Ran diagnostics and got all the latch error codes . Ordering control ,latch , strike . Talked to SP for return visit Monday . No water leaks detected at time of service. ; O-emld tckt"

"Arrived on site for oven temps being off . Found oven display was way off compared to my meter readings . Ordering control and sensor .

"Arrived on site to inspect refrigerator noises and flap on left door hitting right door. Upon further inspection, I could hear the damper motor and the customer advised that it was the noise they keep hearing. Also, when opening the left RC door, the mullion makes a cracking noise. I removed and replaced the damper and found the part sent with me today to replace the mullion was the wrong part. I am ordering the mullion and scheduled return service for 05/24/22. No water leaks observed during service.; ordrng 1 W10806457 (Mullion)"

Arrived onsite for not drying properly. Upon inspection I found that the unit had no codes stored heating element works and all other functions as well. Upon found inspection I found that cx had the rinse aid turn all the way up and they also had a water softener which can cause drying issue. I adjusted the rinse aid and advised customer to use les detergent and at the end of the cycle to leave the door cracked open to help with drying. I called techline to document and spoke to TJ about my finding and got sr#7733672328. Job complete

"Arrived on site to test unit for not unlocking. Found error code f9e1(long drain). Inspected drain pump and found wires were cut preventing pump from engaging. Fixed wiring with spade connections, tested unit, unit now working as designed. No leaks detected. Job complete."

Arrived on site for a microwave that is sparking. Inspected unit and work area. Confirmed the customers complaint and found something sparking right behind the cover. Removed the cover and found the diode completely split open causing the sparks. Replaced the diode and found the cabinet had been separated from the wave guide on one side. I called Whirlpool Techline and spoke to Steve SR# 7733673177. He had me send him some photos of the interior damage and concluded that this was a safety hazard and was . He advised that Whirlpool would be in contact with the customer within the next 3-5 business days. Call complete.

"Arrived on site to test unit for not turning power off, tested unit found at times UI unresponsive and Uint has not been connected to Wi-Fi, after attempting multiple times to make console respond to commands, called safety and presented my findings, was recommended to proceed with repair, replaced console and advised customer to contact Wi-Fi team to make sure the unit receiving all necessary updates, at this time job complete sr#7733628684"

"Arrived on site to test unit for no heat, tested unit found switch not engaging high voltage, adjusted switches, unit is now functioning as designed, job complete"

"Arrived on site to test unit for fan noise, tested unit found freezer evap fan frozen over, parts and 11,

"Arrived on site to replace previously diagnosed friction sleeves, replaced parts tested unit, unit now functioning as designed, job complete"

Arrived on site for dryer making noise when in use. Upon arrival tested unit and could hear some noise. Disassembled unit and inspected. Upon inspection found worn belt. Rollers and pulley look to be in good condition. Recommended replacing belt. Replaced belt. Tested unit and unit is functioning properly. Job complete

"Arrived on site to inspect unit for tilting forward after last repair, I found mounting screws missing, I added mounting screws, unit tested good.

Arrived onsite for melted rack. Upon arrival inspected unit. Found adjuster did not melt but did fail. Called safety team for documentation. Provided SR# 7733627423 .Replaced adjuster set to updated version. Tested unit and unit is functioning properly. Job complete

Arrived on site for disposal making loud noise after dishwasher repair . Found disposal knock out in grinder blade. Removed plug . Disposal is now quite and functioning properly. No water leaks detected at time of service. Job complete

"Arrived on site ,replaced door ui . All test checked normal. Unit is still making ice . No water leaks detected at time of service. Job complete"

Arrived on site for a washing machine with a torn gasket. Upon arrival the customer showed me how large chunks of the door boot were ripped off. I installed the boot and then tested the unit. I found it working as designed. No leaks observed at the time of service.

"Arrived on site for a wall oven getting an F6E1 error code for upper oven over temp. Upon arrival the customer stated that the issue is intermittent. I put the unit into diagnostics mode and found stored error code F6E1. I gained access to the back of the unit and ohmd out all components. I found the elements, sensor, and thermostat good. I then gained access to the control and found the relays good. The failure indicates a possible control failure per the tech sheet. I installed the new control and then preheat the oven to 350?F. I found the oven now working as designed.

"Arrived on site to install previously diagnosed parts. I installed the control, consoles, vent assemblies, and bezels. I then tested the unit and found it working as designed. No leaks observed at the time of service. Call complete."

Arrived onsite and found unit operating with hi temps in fridge of around 60f. Poor airflow from freezer. Removed evap cover and found no ice obstruction and everything operating as designed found manual baffle set to highest freezer setting causing poor airflow. Instructed customer on the primary issue and tested with baffle open and temps returned from 55f to 35f in fresh food section at inlet channel while on site.

Arrived on site for a wall oven that will not hear any elements. Inspected unit and work area. The customer advised that he had just bought in this unit and had it installed within the last week and the unit has not worked since they bought it. He has tried both upper and lower ovens to no avail. Confirmed the customers complaint and removed the top cover to gain access to the main control. Checked voltage going into the unit and found 120 V going to the line one side on pin connector J8 to chassis ground. I only found 23.2 vaults going to line two to ground on pin connector K3 to chassis ground. Spoke to SW and also checked the neutral side to chassis ground off of pin connector P7. Found 120 V on pin 4. Advised customer that he either has an electrical issue with the unit for the unit is miss wired and is not sending proper voltage to the unit. Advise customer hell need an to fix his power supply. Call complete.

Arrived to inspect water constantly running. I found sediment within the inlet of the cold side and flushed both hot and cold lines thoroughly. I the CX for the valve and installed. I tested the unit and it operated as designed. No leaks observed during service. I applied a senior in negotiating with the CX.

"Arrived to instal previously diagnosed and ordered parts. I removed and replaced the power supply, led driver and crisper drawer control boards and sealed the drain tube assembly. The crisper drawer ui well had water within it and I removed it, ensuring the wiring was intact. I sealed the ui with silicone when reinstalling into the crisper drawer. I squared and leveled the chassis and corrected door lean. The unit cooled and operated as designed. No leaks observed during service."

"Arrived to inspect no power after intense vibration. I entered service test mode and found F7E7, F6E3, F7EA and F7E9 codes stored and cleared. Attempted shifter activation yielded the slightest audible click and slow agitate did not occur when activated. Spin slow speed actuated the shifter, but there was no motor movement. I inspected under the unit and found the blue wire of the three for the motor had came out of the plug assy and caused the issue. I corrected the plug issue and tested. The unit had full operation and all functions were present. No leaks observed during service."

Arrived on site for refrigerator with incorrect door positioning and no icemaker. Upon arrival confirm complaint customer also stated that they had a leak coming from the fill line at the connection on the wall. Found that a would be needed for a fill line connection as it is the cut off hose leaking not the actual fridge itself. I was able to reposition doors to open to customers request inside and instructed them there the icemaker is not covered under warranty and of 157.73(part)224.75()=414.03 for kit (WPW10715709). Customer icemaker at time of service. Insured after reshaping door gaskets that unit is now sealing as designed. Call complete

"Arrived onsite for SAFTEY CALL -Unit Spark-one of the burners shorted out and the connector is melted, another burner sparked, everything is melted nothing is lighting up or coming on The problem was in one of the small burners the one in front of the control board and the other one behind it is the one that melts. Upon arrival inspected unit. Find left rear burner element was grounding out causing sparks. The front right socket was burnt. Need to replace harness, rear left burner, and front right burner. Replaced rear left and front right burner elements, and harness test unit and unit operates as designed. Job complete"

"Arrived to inspect no cool. I found the compressor running and only 156VAC present to unit and it had a rattle sound that was concerning. Prior to further inspection, I found the unit had a 10 year warranty on the compressor. The CX will contact Sears for service and will reach back out to us if they need further assistance. Leak at water supply noted and corrected and I shut off the supply at the wall.

"Arrived onsite for TOP RACK NEEDS TO BE RESECURED AS IT CONTINUES TO FALL WHEN DISHES PLACED ON IT-THE UPPER RIGHT. Upon arrival found that the middle rack was hanging, right track was broken, replaced both left and right track. Unit is now secured. Middle rack now slides as designed. No leaks present at this time. Job complete"

Arrived onsite for Fridge leaking when IM fills. Upon arrival found ice maker was not mounted securely and fill tube was on partially correct. Secured ice maker and reinstalled fill tube. Ran a harvest and unit filled correctly. No leaks present at this time. Job complete

Arrived onsite for oven not operating with a F1 E0 error code control failure. Upon arrival inspected control and found a . Uploaded pictures on SD. Explained to customer that appliance failure do to is not covered under warranty. No repairs can be made . Job complete

Arrived onsite to install previously diagnosed part. Replaced bulb. Test unit and unit operates as designed. Job complete.

Arrived onsite and installed control and UI for cooling issue based on previous diagnosis. Charged of 679. All checks good. Customer watching ice production as there had been a lost position error code and production had been intermittent. Cooling and cycling issue may be related. But ongoing production issues may indicated a faulty ice maker.

Arrived onsite and tested icemaker for not producing and found unit had not been producing. Found possible cause to be power cycling for electrical installations in the home. All functions pass in diagnostics. Filled tray with water after completing a harvest. Advised customer on findings and advised customer to call us back to install an icemaker if the issue persists.

Arrived onsite for intermittent sealed system gaseous popping during cooling cycle. Advised customer that noises to occur in this way are apart of the normal tolerances of operation. Temps are healthy and unwavering. All checks good. Advised customer to appeal to customer care for a solution to the noise complaint.

"Arrived on site and found dishwasher is newly installed found saved error codes 8/4 overfill, 10/2 vent wax motor. After clearing codes ran a diagnostic cycle and it completed properly. No new error codes given, start at a normal cycle and it is progressing properly, error codes may have been generated during installation no issues found with dishwasher at this time, job complete"

"Arrived on site for no ice. Ran diagnostics no errors on icemaker,icemaker ran through a harvest and dumped ice,ran fill test passed. Checked freezer setting temp a little high,ran diagnostics evaporator fan not running in freezer section,gave blade a spin fan powered on diagnosed a defective fan motor,replaced freezer fan assembly powered unit on fan powered on.

Arrived onsite for dishwasher recall .SP W11540964 - Special Project S17304 - Parts and . Upon arrival I installed new heating element and tested unit and found unit operating as designed. Job complete.

Arrived to inspect no operation. I found the thermal fuse open and I the CX for replacement. I removed and replaced the fuse and tested. The unit heated and cycled as designed.

"Arrived on site for a unit that would not drain the water out properly. Upon arrival the customer stated that it seemed like the clothes were still soaked at the end of the cycle, or the cycle would just stop. I put the unit into diagnostics mode and found error code F7E9 for motor locked rotor, F5E2 for door lock error, and F3E1 for water level sensor error. I then ran a diagnostics cycle and found the unit would not spin. I out of the cycle and found the unit drained excessively long. I manually span the tub and it sounded as if there was something stuck between the basket and tub. I informed the customer we would need a second tech out in order to remove the dryer and properly access the unit.

"Arrived on site and inspected dryer and found it is not heating, disassembled dryer and found loose connection on motor. After resetting connector dryer is now hitting properly, took one picture, job complete"

"Arrived on site and inspected dryer and found heating element has failed and support wheels and idler are squealing. Found airflow to the exterior of the home is restricted, took one picture. Replaced heating element, support wheels, and idler and dryer is now heating properly. Informed customer about airflow and they are going to use a DIY solution to clean the vent. Recommended a vent cleaning/clearing service be used to ensure that it is done properly, informed them that repair would not be covered if heating element failed again due to airflow still being restricted, job complete"

Arrived on site to adjust bellow. Adjusted bellow so the drain holes are centered at the bottom. Ran test cycle and found no leaks. Job complete.

"Arrived on site to inspect unit for leaving grit on dishes, found unit to be working properly, instructed customer to clean unit, and use sani cycle."

"Arrived on site for install of previously diagnosed part. Installed new fan motor. Fan is now running. Good frost pattern starting on the evaporator. Good airflow as well. No other issues, job complete."

Arrived on site to diagnose a washer that is not completing cycles. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and best cycles and options for best performance. No leaks were found at time of service.

Arrived onsite for dishwasher recall .SP W11540964 - Special Project S17304 - Parts and . Upon arrival I installed new heating element and tested unit and found unit operating as designed. Job complete.

Arrived on site for complaints of dented panel. Found dent on top of panel. Installed new panel. Job complete.

Arrived on site to diagnose a washer that is not cycling properly. Found shifter not connected to cam assembly and replaced it with updated part. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

Arrived on site for a dryer that is not advancing. Expected unit and work. The customer advised the unit would countdown from 60 to about 45 but would not count down past the 45 mark on the time dry cycle. Confirmed the customer complaint and replace the timer. We had the unit through a time dry cycle for 30 minutes and saw the timer countdown to 33 minutes. The unit is now working as designed. Call complete.

Arrived on site to diagnose a range that is giving f9 error. Found outlet for range or breaker not wired properly. Found 120v at neutral. Advised apartment maintenance of issue.