Near Austin, TX 78739
Leonardo
Job Details: 04/02/2020
DISHWASHER KITCHENAID KDTE254ESS0 Arrived on site to test unit for unit shutting off mid cycle. Test unit and found unit not draining unit leaking from diverter motor and console not responding. Also found filter and screen completely clogged. Will need to replace console sump and motor drain motor and filter and screen and possible control board. Will need autho office to reschedule ; ordrng 1 W10872845 (FILTER) and 1 WPW10463906 (SCREEN)
Near Waco, TX 76712
Jonathan M
Job Details: 04/02/2020
DRYER MAYTAG MEDC465HW0 Arrived on site for dryer that will not turn on. Inspected unit and work area. Customer advised the unit lost all power midway through a cycle and won’t turn on. Tested voltage at the wall and found .237V coming from the outlet. I asked the customer if the breaker was on. She advised it was. I explained that the issue was a voltage issue either at her plug or breaker and to call an electrician. Contacted Whirlpool about issue via the online Techline documentation page SR# 7727471368. Call complete.
Near Kyle, TX 78640
Kevin
Job Details: 04/02/2020
REFRIGERATOR WHIRLPOOL WRR56X18FW01 "Arrived on site and inspected refrigerator and found compressor is running, but there is no frost pattern and temperature is 65 in refrigerator. A new evaporator and compressor is needed to correct issue.; ordrng 1 8201786 (start device,combo) and 1 SEALEDSYSTEM and 1 W10769822 (compressor) and 1 W10858281 (evaporator) and 1 W10913906 (coupler) and 1 WPW10143759 (dryer), states that autho needed"
Near West Lake Hills, TX 78746
Leonardo
Job Details: 04/02/2020
OVEN WHIRLPOOL WOS51ES4ES00 Arrived on site to replace fuse. Replaced fuse test unit and found unit had no heat. Found bad cut out replaced cutout test unit and unit test good job complete
Near Austin, TX 78727
Andy
Job Details: 04/02/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to install previously diagnosed UI control. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78746
Luis
Job Details: 04/02/2020
REFRIGERATOR JENN-AIR JS42NXFXDW05 "Arrived on site for no ice. At time of visit icemaker working,ran icemaker through a cycle passed harvest and filled. Advised customer to watch shut off arm extension,possible extension catching on bin"
Near San Marcos, TX 78666
Kevin
Job Details: 04/02/2020
DRYER MAYTAG MED6630HW0 "Arrived on site and found F 25 error code showing on display, spoke with commercial tech line and they said to clear the code confirm all functions are correct. Washer is now operating normally. He said error code was likely due to an unbalanced load or overload.
Near Leander, TX 78641
Lou
Job Details: 04/02/2020
MICROWAVE WHIRLPOOL WMH32519HZ4 "arrived on site to install previously diagnosed and ordered part. Due to the venthood light shorting out and the relay on the control shorting out, I removed and replaced the main control ad tested. Unit is operating as designed. Job completed."
Near San Marcos, TX 78666
Kevin
Job Details: 04/02/2020
DRYER MAYTAG MED6630HW0 "Arrived on site and found F 25 error code showing on display, spoke with commercial tech line and they said to clear the code confirm all functions are correct. Washer is now operating normally. He said error code was likely due to an unbalanced load or overload.
Near Johnson City, TX 78636
Jacob
Job Details: 04/02/2020
ICE MACHINE KENMORE 106.895897 Arrived onsite for unit not making ice. Looked at unit. Found pump motor was no good and found auger motor no good. No issues at this time. Job complete
Near Georgetown, TX 78628
Tyler B.
Job Details: 04/02/2020
REFRIGERATOR KITCHENAID KUDF204ESB "Arrived to inspect unit with high temp chime. Found temps to be accurate with no chime attempted diagnostics but was not successful, found UI lights are flickering and may be reason won’t go into diagnostics, will need to return with control and UI and temp sensors for possibly, door switches are operating as designed ; ordrng 1 CNOTE (RS) and 1 W10772858 (thermistor) and 1 W10772916 (thermistor) and 1 W10772917 (thermistor) and 1 W10789537 (display) and 1 WPW10788697 (cntrl-elec)"
Near Georgetown, TX 78633
Al
Job Details: 04/02/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Arrived to inspect ice issues from prior service visit.Customer wanted to make sure the ice production was producing healthy ice.Confirmed all functions are operational.Job complete
Near Temple, TX 76501
Jonathan M
Job Details: 04/02/2020
WASHER MAYTAG MVWX655DW1 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Tested unit drain and unit would not drain. Checked resistance he through the drain pump from the control and found proper resistance. Checked hoses for obstruction and found no obstructions. Tested voltage at the drain pump and found proper voltage. Per tech sheet and advise to replace the control so I did. Tested unit again and unit would still not drain. Removed drain pump and checked for obstructions and found no obstruction. Removed hose from tub and found a hairball and a sock covering the drain hole.
Near Killeen, TX 76549
Al
Job Details: 04/02/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived to install previously ordered part.Removed and replaced the adjuster kit.Reassembled and unit tested as designed.Job complete
Near Austin, TX 78717
Tyler B.
Job Details: 04/02/2020
OVEN WHIRLPOOL WOD51EC0AS05 "Arrived to inspect unit with heating issues, and customer also stated unit would shut off randomly sometimes. Set unit to 350 upper and lower and found both ovens 50*+ off, replaced sensors and tested unit and tested properly, found panel randomly powering off and lagging, replaced console and tested properly"
Near Austin, TX 78728
Wesley
Job Details: 04/02/2020
REFRIGERATOR WHIRLPOOL WRS973CIDM00 Arrived onsite and found unit operating as designed. made adjustment for customer satisfaction. All checks good.
Near Buda, TX 78610
Jacob
Job Details: 04/02/2020
REFRIGERATOR GE DFE28JSKBSS Arrived onsite to install ice maker in freezer for customer. Customer had parts available. Installed parts. Unit test good. No leaks at this time. Job complete.
Near Kyle, TX 78640
Kevin
Job Details: 04/02/2020
WASHER KENMORE 796.404419 "Arrived on site and inspected washer and found hot water inlet valve is dripping, no water leaks from connections at time of service, job complete"
Near Austin, TX 78759
Paul
Job Details: 04/02/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 Arrived on site for a refrigerator to replace previous diagnosed parts. Replaced right refrigerator door gasket. Everything is working as it should. No water leaks at time of service. Job complete.
Near Marble Falls, TX 78654
James
Job Details: 04/02/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site and installed new freezer door. Tested operation and found unit working properly. Job complete
Near New Braunfels, TX 78130
Noah D
Job Details: 04/02/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM04 "Arrived on site to inspect doors for uneven alignment, reinstalled rivet and adjusted door with lower door adjustment nut till even. Job complete"
Near Austin, TX 78725
Scott
Job Details: 04/02/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Arrived on site some moisture building up around air Chanel in fresh food . No frost build up in freezer . Door gaskets sealing properly . Did find some gaps in liner and cabinet . Silicones gaps to ensure no warm air is getting in fridge . No water leaks detected at time of service . Job complete .
Near Austin, TX 78732
Robert
Job Details: 04/02/2020
DRYER SAMSUNG DV42H5200EP/A3 Arrived on job to replace heater found that idler pulley also damaged ; ordrng 1 DC97-07509B (PULLEY)
Near Volente, TX 78641
Lou
Job Details: 04/02/2020
MICROWAVE WHIRLPOOL WOC75EC0HS01 "arrived on site to inspect wall oven shutting off mid cycle. Upon further inspection, I found the display showing January 2nd the time was 0852am. Customer advised that the unit has been time jumping since they purchased it. Customer also advised that they have had trouble with the whirlpool app on their phone and advised the customer to connect the unit to WiFi. I removed and replaced the main ACU and console and programmed the unit. I provided the number to the Whirlpool Connect Team (866-333-4591) should they have any issues connecting. Made recommendations for use and care of the unit. Job completed."
Near Austin, TX 78759
Wesley
Job Details: 04/02/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site and installed console which restored light function and heat function. All checks good. Unit is now operating as designed.
Near San Marcos, TX 78666
Kevin
Job Details: 04/02/2020
WASHER WHIRLPOOL WTW4950HW0 "Arrived on site and inspected washer and found saved error code for long fill, found water flow through cold and hot water valves is good, found drain hose is not lifted and empties into a drain in the floor. This is causing water to siphon during the cycle, Took one picture. Reset drain hose lifting it back into stand pipe, no further repair is required at this time, no water leaks from connections at time of service, job complete."
Near Round Rock, TX 78665
Tyler B.
Job Details: 04/02/2020
REFRIGERATOR KENMORE 253.284328 "Arrived to install previously ordered parts, remained and replaced heater and tested good
Near Manor, TX 78653
Scott
Job Details: 04/02/2020
MICROWAVE WHIRLPOOL WMH31017HS0 "Arrived on site , replaced mag cap and diode . Tested unit all checks good . Heating water to wp specs . Job complete ."
Near Belton, TX 76513
Jonathan M
Job Details: 04/02/2020
WASHER MAYTAG MVWB865GW0 "Arrived on site for washer that won’t change selections. Inspected unit and work area. Please do not in service diagnostics and found an F7 E8 (motor stator over temperature), F5 E1 (lid switch fault), and F2 E1 (UI stuck key) error codes. Placed unit in an auto test and the unit would not attempt to lock and thus would not spin or agitate. Tested resistance through the lid lock and found it within range. Tested unit through a manual test to lock the lid and unit would not send voltage. Tested resistance through the console and found the console out of range. Replaced console and tested unit in an auto lid lock test. Unit locked the lid. I also placed the unit in an auto test and the unit ran as designed. Call complete."
Near Harker Heights, TX 76548
Al
Job Details: 04/02/2020
DISHWASHER MAYTAG MDB4949SDH2 Arrived to inspect dishwasher leaking.Ran regular cycle and unit didn’t leak one drop of water.Customer concerned about the heat from floor near unit.Took video from underneath and showed customer unit is not leaking.Customer satisfied with all efforts in service.Job complete
Near Buda, TX 78610
Jacob
Job Details: 04/02/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived onsite for unit not making ice. Tested unit. Found that water filter was bad, not allowing correct water pressure for dispenser and ice maker. Removed water filter. Tested unit. Unit test good. No leaks at this time. Job complete"
Near New Braunfels, TX 78132
Noah D
Job Details: 04/02/2020
REFRIGERATOR WHIRLPOOL MFI2569YEM2 "Arrived on site for problems with leaking, checked all water connections and found no leaks, customer had disconnected water and still was leaking, checked pan and drain tube for cracks, none found, large amount of dust on evaporator and leaking water was dusty, cleaned off all evap coils so it can evaporate correctly.
Near Austin, TX 78734
Robert
Job Details: 04/02/2020
MICROWAVE WHIRLPOOL WMH76719CS1 Arrived on job for door not closing properly. Adjusted switches to make contact. Test operation after adjustment.
Near New Braunfels, TX 78130
Noah D
Job Details: 04/02/2020
MICROWAVE WHIRLPOOL WMH31017HS2 "Arrived on site to inspect microwave for sparking and smoking, upon inspection found bare metal spots and turntable burned. Called safety
Near Austin, TX 78744
Leonardo
Job Details: 04/02/2020
RANGE WHIRLPOOL WFE550S0HZ Arrived on site to test unit for element broken. Found unit to be a ge not whirpool. Job complete correct address
Near Waco, TX 76708
Jonathan M
Job Details: 04/02/2020
WASHER MAYTAG MVWB865GW0 "Arrived onsite for washer that won’t start. Inspected unit and work area. Customer advised they are unable to make selections or start the unit. Tested the unit and found the unit able to make selections and start. Placed unit in service diagnostics and found an F5 E1 (lid switch fault) and F0 E3 (overload) error codes. Placed unit in an auto test cycle and found unit working as designed. Tested unit in a manual test and was able to get the machine to lock, fill, agitate, spin, and drain manually.
Near Marble Falls, TX 78654
James
Job Details: 04/02/2020
REFRIGERATOR KITCHENAID KRFC300ESS03 Arrived on site and tested operation. Found failed bimetal causing no defrost. Installed new harness and tested. Unit tests good. Job complete
Near Leander, TX 78641
Lou
Job Details: 04/02/2020
OVEN WHIRLPOOL WOC75EC0HS03 "arrived on site to inspect oven door hinges. Upon further inspection, I found that the oven door had been removed and the left hinge latch hadn’t been set as the hinge popped. Using a pair of pliers, I was able to pull the hinge down and set the sled the door and tested and it operates as designed. Contacted the builder to advise. Job completed."
Near Coupland, TX 78615
Andy
Job Details: 04/02/2020
DISHWASHER KENMORE 66513802N710 Arrived on site for dishwasher not cleaning dishes. Office to contact customer. Instructed customer not to use unit. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO CONTACT )
Near Austin, TX 78730
Wesley
Job Details: 04/02/2020
DISHWASHER BOSCH SHXM63W55N Arrived on site and found unit operating with profuse drip leak from tub side in the corners. Ordering inner door and tub door seal. ; ordrng 1 00744884 (SEAL) and 1 00770025 (INNER DOOR)
Near Temple, TX 76502
Jonathan M
Job Details: 04/02/2020
DISHWASHER KITCHENAID KDTM404ESS3 Arrived on site for dishwasher that won’t close properly and had a torn gasket. Inspected unit and work area. Unit did not have a torn gasket but was unlevel causing it to be hard to close. Adjusted feet on dishwasher and the unit is opening and closing as designed. Call complete.
Near Marble Falls, TX 78654
James
Job Details: 04/02/2020
WASHER MAYTAG MHW5630HC0 Arrived on site and found water leaking from dispenser front while unit filling. Installed new dispenser assembly and tested operation. Unit tests good and no leaks found after repair. Job complete
Near Leander, TX 78641
Lou
Job Details: 04/02/2020
DISHWASHER WHIRLPOOL WDF330PAHS0 "arrived on site to inspect dishwasher not heating. Upon further inspection, I placed the unit in diagnostics showing error code F7E1. Cleared the code and continued with testing. I placed my multimeter around the black wire at the junction box to test amp draw from the components. I advanced the unit to the heating cycle of wash and then dry and got 0amps. I inspected the element and found a burnt spot on the back left portion of the element I removed and replaced the element and retested and the unit is operating as designed with element showing 7-9amps. No water leaks observed during service, job completed."
Near Austin, TX 78732
Robert
Job Details: 04/02/2020
DRYER LG DLG7188RM Arrived on job for complaints of no heat found the valve not working properly no gas. After replacement test operation.
Near New Braunfels, TX 78130
Noah D
Job Details: 04/02/2020
VENTHOOD WHIRLPOOL WVU37UC0FS0 "Arrived on site to install fan for loud running noise, installed fan and retested, all functions running with normal noise. Job complete"
Near Leander, TX 78641
Lou
Job Details: 04/02/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I contacted Techline and spoke to TJ and advised him of the history of this unit. TJ had me check voltage from points L-N on the ice maker and I got 124V. TJ advised to jump the IM from points T-H and check the heater under the IM. The heater failed to come on. TJ advised to replace the ice maker and see if it functioned. I removed and replaced the ice maker and it harvested and dispensed water into the tray. I advised that the most recent IM did the same thing last time. TJ advised that should this IM fail to order another and put due to customer complaint on the order so that it can be researched. He provided File #7727505945. I advised the customer of techlines recommendations and advised to give the ice maker until tomorrow to make ice. If it fails, contact our office. No water leaks observed during service, job completed."
Near Pflugerville, TX 78660
Paul
Job Details: 04/02/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived onsite for a refrigerator frosting up in the RC. I found the RC evaporator frosting up starting on the left side and working its way to the right side due to the drip pan bowed badly in the center. The units serial number is after the ones listed in service pointer W11092686E but them symptoms are the same from the pointer. Did not try and remove the cover at this time but I am ordering it JIC it’s needed. Ordering 2EA 67006425 SCREW, W11211387 COVER-EVAP, 2EA 2185788 CLAMP-CABLE, & W11033168 HARNS-WIRE. RS for Wed 4/8.; ordrng 2 2185788 (CLAMP-CABLE)s and 2 67006425 (SCREW)s and 1 W11033168 (HARNS-WIRE) and 1 W11211387 (COVER-EVAP)"
Near Austin, TX 78759
Luis
Job Details: 04/02/2020
REFRIGERATOR WHIRLPOOL WRT311FZDM01 "Arrived on site for no cool in fresh food and freezer. No air flow from freezer,removed cover found main harness in freezer compartment not connected into liner,installed harness fan powered on unit cooling down correctly"
Near San Marcos, TX 78666
Kevin
Job Details: 04/02/2020
REFRIGERATOR WHIRLPOOL WRT138FZDM00 "Arrived on site and found compressor is running, evaporator fan is running, freezer temperature is 56° exposed evaporator and found no frost pattern. Took one picture. Sealed system will need to be redone. ; ordrng 1 8201786 (start device,combo) and 1 SEALEDSYSTEM and 1 W10836706 (evaporator) and 1 W10913906 (coupler) and 1 WPW10143759 (dryer) and 1 WPW10507886 (compressor)"
Near Austin, TX 78704
Luis
Job Details: 04/02/2020
REFRIGERATOR WHIRLPOOL KRFF507HPS01 "Arrived on site for cooling issue. Unit resetting itself shutting on and off preventing cooling,diagnosed faulty controls. Replaced main control and ui,powered unit on compressor and fans powered on unit cooling down"
Near Austin, TX 78734
Robert
Job Details: 04/02/2020
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on job for complaints of third rack not working. Found the third rack wheels broken and rails mounted upside down. Replaced rack and tracks. No leaks detected at time of service
Near Manor, TX 78653
Scott
Job Details: 04/02/2020
DISHWASHER WHIRLPOOL WDF330PAHS2 "Arrived on site for dishwasher leaking , found supply line not tightened enough on elbow on valve . Tightened fitting connection down . Ran diagnostics , all checked normal . No water leaks detected at time of service . Job complete ."
Near Horseshoe Bay, TX 78657
James
Job Details: 04/02/2020
MICROWAVE KITCHENAID KOCE500ESS06 Arrived on site and installed new mag and inverter. Tested operation and found unit working properly. Job complete
Near Austin, TX 78703
Luis
Job Details: 04/02/2020
REFRIGERATOR JENN-AIR JB36NXFXRE01 Arrived on site for no lights. Diagnosed faulty right side leds installed new led modules powered unit on all leds working as designed. Repair covered by AUTHO on file
Near Marble Falls, TX 78654
James
Job Details: 04/02/2020
REFRIGERATOR KITCHENAID KRFF305ESS00 Arrived on site and tested operation. Found freezer T 18 and fresh food at 50. Found ui has placed unit into Celsius on its own. After adjusting to Fahrenheit the unit came on and began to cool. Unit has failed ui. Installed new and tested. Unit tests good. Job complete
Near Austin, TX 78759
Luis
Job Details: 04/02/2020
REFRIGERATOR WHIRLPOOL WRT318FZDW05 "Arrived on site for no cool in fresh food. No air flow entering fresh food,removed evaporator cover found fan not running good voltage to fan diagnosed a defective fan motor. Installed a new fan motor,powered unit on fan powered on and cooling down."
Near Georgetown, TX 78626
Lou
Job Details: 04/02/2020
RANGE WHIRLPOOL WFG550S0HZ0 "arrived on site to inspect range oven leaking gas. Upon further inspection, the customer advised that they can smell gas and see a haze while using the Bake function of the oven. I tested the unit on Bake at 350 degrees and removed the bottom panel to inspect the flame. The unit heated as designed, but I could not smell any excess gas. I inspected the where the burner connects at the venture and it was good. I removed the back panel and using my liquid gas leak detector, I checked all gas line connections and gas lines for any leaks and found none. I checked the gas line connection at the wall as well and it was good. I tested the unit on Bake at 400 degrees since this is when the customer could smell the gas and still, no gas leaks. I advised the customer, whom was watching the entire time, of my findings. No mechanical repairs needed. No gas leaks detected during service, job completed."
Near Austin, TX 78725
Leonardo
Job Details: 04/02/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to test unit for unit not draining. Test unit and found drain pump not coming on. Removed drain pump and found glass stuck. Removed glass test unit an dunit draining correctly.
Near Kyle, TX 78640
Leonardo
Job Details: 04/02/2020
OVEN WHIRLPOOL WOD77EC0HS00 Arrived on site to replace broiler element. Replaced element test unit and unit test good job complete lower oven preheated to 350 in 12 minutes.
Near Kyle, TX 78640
Brandon
Job Details: 04/02/2020
WASHER SAMSUNG WA50M7450AW/A4 "Arrived on site to diagnose washer, customer said it has been working fine now and doesn’t need anything done to it."
Near Dripping Springs, TX 78620
Brandon
Job Details: 04/02/2020
DISHWASHER WHIRLPOOL WDF550SAAS0 "Arrived on site for customer complaint of unit running a long time, found thermistor wasn’t connected from previous repair, I reconnected thermistor, instructed customer to call if the problem continues."
Near New Braunfels, TX 78130
Noah D
Job Details: 04/02/2020
RANGE WHIRLPOOL WFE505W0HS1 "Arrived on site to install switch,upon installation customer noticed stem was same length as last switch which was a issue, offered to put new switch on but customer stated that it is still the wrong part, checked all numbers and found no issue with part number, office to call customer on solution ; saved tckt"
Near Johnson City, TX 78636
Brandon
Job Details: 04/02/2020
MICROWAVE AMANA AMV2307PFS3 "Arrived on site to replace faulty control, after replacing control and bulb, unit tested good."
Near Dripping Springs, TX 78620
Robert
Job Details: 04/02/2020
OVEN WHIRLPOOL WOD51EC0AS05 "Arrived on job for complaints of hole burned through cavity of upper oven. Confirmed hole and found the hidden bake element cause of heat source. Called tech line,7727506014, used video chat to get pictures of cavity damaged.
Near Austin, TX 78723
Scott
Job Details: 04/02/2020
DRYER WHIRLPOOL MED5500FW2 "Arrived on site for dryer not heating but turning . Checked thermal fuse ,heater , thermostats , all checked normal . Getting correct voltage . Checked and found heater relay on control has failed . Replaced control , unit is now heating properly . Cleaned lint out of unit . Job complete ."
Near Leander, TX 78641
Lou
Job Details: 04/02/2020
OVEN WHIRLPOOL WGG745S0FS02 "arrived on site to inspect range oven lights not turning off. Before looking at the unit, I found several scratches on the floor in front o fire unit (photos). Upon further inspection, I pressed the light button on the console and the lights stayed on. When I opened the lower oven door, I found the door switch was bent and not making contact with the door. I adjusted the switch and tested the door and the lights turned off. I tested the cooktop burners and all operated as designed. No gas leaks detected during service, job completed"
Near Austin, TX 78753
Leonardo
Job Details: 04/02/2020
MICROWAVE AMANA AMV2307PFS4 Arrived on site to replace board. Test unit and found door not hitting lower switch making unit five error code. Secured switch holder test unit and unit test good job complete.
Near Manor, TX 78653
Andy
Job Details: 04/02/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Arrived on site for refrigerator compressor noise. Tested and inspected unit and found all noise to be normal. Called tech line and spoke with Brian (SR# 7727504113) made aware of stated issue and what was found. Was instructed that all operations are normal and unit is operating as designed. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.
Near Austin, TX 78731
Luis
Job Details: 04/02/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site for leaking from icemaker. Ran diagnostics icemaker passed diagnostics,no leaks from icemaker,ran ice box fan test passed good air flow. Changed defrost setting to basic to allow good ice production and air flow through vents,advised customer to clean bin and chute every 2 weeks"
Near Pflugerville, TX 78660
Paul
Job Details: 04/02/2020
REFRIGERATOR WHIRLPOOL GZ25FSRXYY7 Arrived on site for a refrigerator not making ice. Ran diagnostics found that ice maker is bad. Replaced icemaker and tested. The unit is working as designed. No water leaks found at time of service. Job complete.
Near Austin, TX 78731
Luis
Job Details: 04/02/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site for leaking from icemaker. Ran diagnostics icemaker passed diagnostics,no leaks from icemaker,ran ice box fan test passed good air flow. Changed defrost setting to basic to allow good ice production and air flow through vents,advised customer to clean bin and chute every 2 weeks"
Near Leander, TX 78641
Lou
Job Details: 04/02/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I placed the unit in diagnostics and tested the ice maker. It harvested as designed and then tested the fill tube. No water dispensed into the tray. I checked the water line at the bottom left hinge area and found the tube still kinked not allowing water to flow through. I tested the fill tube at the hinge and it dispensed water. Due to the water line not replaceable, I am ordering the left FC door in SS and office to schedule return service. Ice maker turned off. No water leaks observed during service.; ordrng 1 LW11026425 (dor-fip SS)"
Near Manor, TX 78653
Andy
Job Details: 04/02/2020
WASHER MAYTAG MVWB765FW0 Arrived on site for washer not operating. Tested and inspected unit and found failed UI console. QRemoved failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Salado, TX 76571
Cliff
Job Details: 04/02/2020
DOWNDRAFT BOSCH DHG601DUC Arrived on site to diagnose a downdraft vent that is making unusual noise when retracting. Found unit in need of lubrication. Lubricated all rails and worm gear and tested unit. Found all is functioning properly at this time.
Near Round Rock, TX 78665
Andy
Job Details: 04/02/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site to install previously diagnosed pantry control. Inspected wire harness going to control and found broken wires.Ordering part. Customer would like soonest appointment possible. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 W11170612 (harns-wire)
Near Leander, TX 78641
Lou
Job Details: 04/02/2020
RANGE KITCHENAID KSGG700ESS1 "arrived on site to to inspect range oven temps. Upon further inspection, when I went to test temps in the oven, I found that the burner doesn’t ignite and the Ignitor is functioning. I removed the broiler drawer and found that the burner wasn’t attached to the Ventura and gas was flowing freely. Also found where the back panel where the regulator attaches was badly damaged/dented and the right side panel was bad dented at the bottom. I was able to get the back panel to straighten and I attached the burner t the Ventura and retested and the unit operated as designed. The customer contacted their installer to get a receipt to show when the unit was actually installed to cover the cost of the side panel. I advised the customer that cosmetic damage repair is only good for 30 days. Customer advised that he would contact the office when he received an installation receipt and whether or not they want to replace the panel. No gas leaks detected during service, jo
Near Austin, TX 78705
Luis
Job Details: 04/02/2020
REFRIGERATOR WHIRLPOOL WRT318FMDM05 "Arrived on site for damaged handles. Found defective and damaged handles,replaced both ha does tested door operation good."
Near Georgetown, TX 78628
Cliff
Job Details: 04/02/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to diagnose a dishwasher with damage to upper rack and soapdish. Found soapdish latch breaking and upper rack coding faulty causing rat to rust and rust to get on dishes. Upper rack and soapdish will both need to be replaced to complete repairs. .; ordrng 1 W10909088 (dishrack upper)
Near Horseshoe Bay, TX 78657
James
Job Details: 04/02/2020
WASHER MAYTAG MVWC465HW2 Arrived on site and tested operation. Found no response from unit. Inspected control visibly failed. Installed new control and tested operation. Unit tests good. Job complete
Near Georgetown, TX 78626
Cliff
Job Details: 04/02/2020
WASHER MAYTAG MVWB835DW0 Arrived on site to replace lock assembly for washer. Replaced lock and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Nolanville, TX 76559
Al
Job Details: 04/02/2020
REFRIGERATOR FRIGIDAIRE FFTR1814TW Arrived to check temperatures in both sections of the unit.Freezer temperature was 0 and refrigerator temperature was 38 degrees.There was a small amount of frost near the gasket where it meets the cabinet.All checked fine.Job complete
Near Manor, TX 78653
Andy
Job Details: 04/02/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site for refrigerator not making ice. Inspected unit and found ice maker turned off at UI. Turned ice maker on and cycled. Ice maker cycled properly and filled with water. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.
Near Austin, TX 78704
Wesley
Job Details: 04/02/2020
WASHER WHIRLPOOL WFW8620HW2 Arrived onsite and determined based on error code f5e3 and heater not being pulled that control and heater and harness and pump will be needed to complete repair. Office to reschedule 2 man. ; ordrng 1 W11314664 (HEATER) and 1 W11314664 (SENSOR) and 1 W11316609 (PUMP) and 1 W11352122 (CONTROL)
Near Taylor, TX 76574
Andy
Job Details: 04/02/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site for refrigerator making noise. Tested and inspected unit and found failed diffuser. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Buda, TX 78610
Jacob
Job Details: 04/02/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite for unit having broken wheels. Found that the rear left roller had a large screw stuck in between. Removed screw. Tested unit. Unit rolled with no issues. Floor was already damaged before working on unit. Took a quick pic of damage. No leaks at this time. Job complete
Near Austin, TX 78727
Andy
Job Details: 04/02/2020
WASHER WHIRLPOOL WFW9050XW00 Arrived on site for washer not operating. Found stacked washer in closet. Tested and inspected unit and found failed motor control and UI. No water leaks present at time of service. No repairs are to be done at this time.
Near Austin, TX 78731
Wesley
Job Details: 04/02/2020
MICROWAVE JENN-AIR JMW2430DS03 Sr#7727502874 arrived onnsite for f1e5 error recurrence and microwave failure. Called rick with techline and was advised that we may have failure of power prior to the inverter board and possible parts needed would be the vanity thermostat or the inline fuse. 2 hrs office to reschedule. ; ordrng 1 2HRS and 1 CAVITYTHERMOSTAT? (UKNOWN RECOMMENDATION ) and 1 W10887855 (panl-cntrl) and 1 W11188752 (FUSE) and 1 W11398764 (NOISE FILTER)
Near Austin, TX 78747
Robert
Job Details: 04/02/2020
DRYER WHIRLPOOL WED8000DW4 "Arrived on job for complaints no power. Checked voltage, good, found the panel not responding. Replaced panel. After replacement test operation."
Near Horseshoe Bay, TX 78657
James
Job Details: 04/02/2020
RANGE WHIRLPOOL KDRS483VSS04 Arrived on site and tested operation. Found no faults but customer experienced f2e1 once and touch panel blanked out. Called tech line and spoke to Andrew #7725033225. Recommended replacing left oven gasket as well as all hinges and receivers. Repair will require 2 hours to complete; ordrng 1 W10774088 (hinge-door LR ) and 1 W10774089 (hinge-door LL ) and 1 W10775946 (gaskt-door) and 1 W10782123 (hinge-door LFT ) and 1 W10782123 (hinge-door RT ) and 2 WP4455605 (hinge-recv LFT )s and 2 WP4455606 (hinge-recv)s
Near Georgetown, TX 78628
Tyler B.
Job Details: 04/02/2020
WASHER BOSCH WFMC3301UC/06 "Arrived to inspect unit not draining , found bearings in pump failed, replaced and tested properly
Near San Marcos, TX 78666
Noah D
Job Details: 04/01/2020
WASHER MAYTAG MVWB765FC3 "Arrived on site to diagnose washer for long fill, upon inspection found multiple error codes leading me to a bad valve, replaced valve and retested all functions, water returned. Job complete"
Near Liberty Hill, TX 78642
Cliff
Job Details: 04/01/2020
WASHER MAYTAG MVWB855DC3 Arrived on site to diagnose a washing machine that is not responding to controls. Tested unit and found control board locked up preventing response. Reset control through diagnostics and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Round Rock, TX 78681
Paul
Job Details: 04/01/2020
DRYER SAMSUNG DV331AERXAA01 Arrived onsite for a dryer not heating. I found the heating element open. I replace the element and tested the unit. The dryer works as designed. Call complete.
Near Georgetown, TX 78633
Cliff
Job Details: 04/01/2020
REFRIGERATOR GE TFH30PRTA WW Arrived on site to diagnose a refrigerator that is not cooling properly. Tested unit and found refrigerant leak and system. Due to age of refrigerator homeowner does not wish to proceed with repairs. No water leaks were found at time of service.
Near Killeen, TX 76542
Al
Job Details: 04/01/2020
WASHER WHIRLPOOL WTW5000DW2 "Arrived to inspect washer grinding noise during agitation.Confirmed the complaint and found the nit on the cam was missing, causing the grinding noise. Removed and replaced the cam and nut. Applied lock tight.Tested and unit began working as designed. Customer satisfied.All water lines were dry at the time of service. Job complete"
Near Del Valle, TX 78617
Scott
Job Details: 04/01/2020
FREEZER LG LSXS26386D/02 "Arrived on site , replaced PCB’s control . Compressor stayed running . No water leaks detected at time of service . Job complete."
Near Cedar Creek, TX 78612
Scott
Job Details: 04/01/2020
WASHER MAYTAG MVWB765FW3 "Arrived on site for washer not filling . Found valve would hum but no water for both hot and cold . Replaced valve . Checked water supply all checked normal . Tested unit , washer completed and passed diagnostics . No water leaks detected at time of service . Job complete ."
Near Austin, TX 78737
Luis
Job Details: 04/01/2020
ICE MACHINE WHIRLPOOL GI15PDXZS0 "Arrived on site for no ice. Ran diagnostics found pump not sending power to valve no water entering reservoir. diagnosed faulty pump and broken cutter grid,replaced pump and cutter grid,powered unit on ran diagnostics all test passed"
Near Georgetown, TX 78626
Al
Job Details: 04/01/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Arrived to install previously ordered part.Found the left door switch was embedded into the cabinet.Forcefully freed the switch, called Whirlpool Tech line and spoke with KATHY SR #7727495544Replaced the switch.Unit now works as designed.All water lines were dry at the time of service.Job complete"
Near Leander, TX 78641
Tyler B.
Job Details: 04/01/2020
OVEN KITCHENAID KFGD500ESS04 "Arrived to inspect unit with gas smell and tripping breaker found, igniter failed replaced and tested good, also found unit on circuit with kitchen outlets. Advised unit needs 15a dedicated circuit"