Service History 947 - Appliance Express

Near Austin, TX 78734

David Z

Job Details: 09/23/2020

WASHER WHIRLPOOL WTW4815EW0 "Arrived on site to diagnose washer that gave customer 2 issues. First was 1 or more loads recently did not fully spin out, second was that unit blinked but would not engage. Ran diagnostic on unit. Found 0 error codes present. Ran unit in diagnostic mode and it passed with no issues. Ran extended tests in manual diagnostic mode with no issues. Power cycled and ran calibration. Ran unit in normal, drain and spin, and rinse and spin. No issues found. Unit ran fine in all cycles and I could not find any faults. Advised customer on proper loading and balancing, and to take video if issue persists. Could not verify a failure at this time.

Near Austin, TX 78717

Kayman

Job Details: 09/23/2020

DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite for dishwasher with door falling down. Upon inspection I found the hinge pads had broke off the hinges. I replaced the hinge pads and the unit is working as designed. Job complete.

Near Austin, TX 78758

Paul

Job Details: 09/23/2020

REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "(JBM) (Justin Morrison) Arrived on site for a refrigerator with condensation in RC and ice in the FC. We found from the customer that the ice had been there since they moved in. Upon further inspection we found that the doors were not level, the seal was not sitting right, and the doors were hitting the cabinets. We leveled the wheel levels to get the doors even. We then removed the ice with the steamer. We tested the unit and defrosted, it works as designed. After, we explained to the customers that we found the doors hitting the cabinet and that it cannot sit as far back in the cutout causing the incorrect seal. No water leaks were present at the time of service. Call complete."

Near Austin, TX 78731

Kevin

Job Details: 09/23/2020

FREEZER WHIRLPOOL WRB322DMBM01 Arrived on site and inspected refrigerator and found a long dent on the left-hand side. Took pictures and sent them to DW. Refrigerator was damaged by a ground screw poking through a metal outlet box. Dent is cosmetic and will not affect the operation of the refrigerator. Took pictures of right hand side also and sent these to DW. Could not find any damage or issues with either handle. Sent these pictures to DW also. Reported and documented with tech line 7728869031

Near Austin, TX 78748

Luis

Job Details: 09/23/2020

REFRIGERATOR WHIRLPOOL WRF767SDEM00 "Arrived on site for no ice and unit powering off. Diagnosed a defective main control causing unit to power off,ran diagnostics for icemaker,E2 error on icemaker,motor lost position. Ordering a new main control and icemaker. ; ordrng 1 W11294907 (ICEMAKER )"

Near Leander, TX 78641

Tommy

Job Details: 09/23/2020

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived onsite for refrigerator not cooling, freezer having frost and light not working. Upon arrival found evap motor not running. And light not receiving voltage. Tested voltage at outlet, voltage tested good. Checked control controls tested bad replaced control. Light turned on but motor evap did not. Replaced motor evap, motor evap tested good. Job Completed."

Near Georgetown, TX 78633

Tyler

Job Details: 09/23/2020

DISHWASHER KITCHENAID KDHE404DSS0 Arrived on site for dishwasher leaking water from bottom whenever it was used. Upon arrival I ran a diagnostics on the dishwasher but cannot find any significant error codes or anything that indicated why the dishwasher wouldve been leaking prior so I then decided on a few test cycles to see how the unit filled up agitated and drained. Upon further inspection of the unit I found that they were obvious signs of hard water deposits shells left over from a prior leak but after running numerous test cycles I cannot get the dishwasher to leak in the same way that the customer described.ordrng 1 WPW10705575 (sensor)

Near Hutto, TX 78634

David S

Job Details: 09/23/2020

REFRIGERATOR WHIRLPOOL WRT1L1TZYB01 "Arrived on sit for sealed system repair. I gained access to the evaporator and found an ice ball on one of the coils, but no frost pattern. I gained access to the dryer and pierced it. I found the system low on refrigerant and the compressor pumping as designed. I removed the old evaporator and installed a new one. I installed a UI dryer and access port. I pulled a 30 inch vacuum and found it holding. I charged the system with 3.7 oz of r134a. I monitored pressures, and found a good frost pattern appearing on the evaporator. Job complete."

Near Temple, TX 76501

Jonathan M

Job Details: 09/23/2020

DRYER MAYTAG MED6230HW1 Arrived on site for a dryer that was not drying clothes. Inspected unit and work area. Customer advised that the unit was not heating at all. Tested voltage going to the terminal block and found 25 V going from L2 to neutral and 77.8 V going from L1 to L2. I advise the customer that their issue is an electrical issue and they would need an electrician to fix the outlet or breaker. Call complete.

Near Austin, TX 78724

Scott

Job Details: 09/23/2020

RANGE WHIRLPOOL WFE505W0JZ0 "Arrived on site ,replaced main harness . All burners working and oven preheated normally . Job complete ."

Near Austin, TX 78703

Kevin

Job Details: 09/23/2020

WASHER WHIRLPOOL WFW6620HC2 Arrived on site and inspected washer and found load and go is the default setting on every cycle. Washer is sitting in a plastic tub and load and go detergent reservoir is not accessible. Recommended that customer turn off load and go and washer will operate properly. Load and go can be used if a short pedestal or lift is installed underneath the washer. Job complete

Near Austin, TX 78728

Jimmy J.

Job Details: 09/23/2020

MICROWAVE WHIRLPOOL WMH31017HS6 Arrived on site for microwave making a door closing sound. I turned on the fan to high then to off and heard the door shut. The homeowner confirmed that was the noise. Explained to homeowners that this noise is the damper and that this is normal operation. Also explained the purpose of having the damper installed to avoid cold or hot air coming into their home. Job completed.

Near Austin, TX 78703

Kevin

Job Details: 09/23/2020

DRYER WHIRLPOOL WGD6620HC1 "Arrived on site and found homeowner is having to run several dry cycles in order to get clothing dry. Found dryer is tumbling and heating properly, used airflow meter and found bad airflow to the outside of the home. attached one picture. Dryer is on the third floor and vent cannot be inspected by technician. Builder will need to correct vent to the exterior of the home. Recommended to homeowner that dryer should not be used until this is done properly.

Near Austin, TX 78724

Jimmy J.

Job Details: 09/23/2020

RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site for Range drawer out of alignment. Removed bottom left mount and reinstalled to the best angle for the drawer. Opens and closes evenly. Job complete.

Near Burnet, TX 78611

Jonathan S

Job Details: 09/23/2020

OVEN KITCHENAID KFDC506JSS00 "Arrived on site for range oven not starting. Inspected unit and work area. Found unit attempting to connect to WiFi. Tested operation in normal mode. Per diagnostics mode and checked for fault codes, none found. Performed temperature test on bake mode at 350°. Tested all cooktop burners. Found unit preheated to proper temperature. All tested good."

Near Austin, TX 78734

David Z

Job Details: 09/23/2020

REFRIGERATOR KITCHENAID WRV986FDEM01 "Arrived on site for unit not dispensing ice. Performed diagnostic on unit and found auger shaft broken, and rust in dispenser motor. Ordering new motor and shaft to resolve. ; ordrng 1 W10822606 (motor) and 1 WPW10347114 (shaft)"

Near Seguin, TX 78155

Noah D

Job Details: 09/23/2020

WASHER MAYTAG MVWB835DW0 "Arrived on site to inspect washer for not draining, upon inspection found the harness damaged, replaced harness per last visit, drain immediately started correctly with no leaks. Complete"

Near Austin, TX 78745

Richard

Job Details: 09/23/2020

WASHER MAYTAG MHW5630HC1 Arrived onsite for the washer with an error code. Ran diagnostics and found error code F8E1 long fill. Tested water valves and the warm water did not work properly. Replaced both water valves and pressure switch. Washer tested good and no leaks detected complete

Near Austin, TX 78736

Leonardo

Job Details: 09/23/2020

OVEN GE JTP27B0A2BB Arrived on site to test unit for bake button not working. Test unit and found bake button working correctly at this time oven working as designed. Job complete.

Near Austin, TX 78745

Leonardo

Job Details: 09/23/2020

RANGE WHIRLPOOL WEG750H0HZ0

Near Buda, TX 78610

Richard

Job Details: 09/23/2020

REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Arrived onsite for the refrigerator making a noise. During testing found that the compressor is causing the noise which is a normal noise. Added pads around the compressor to help muffle the noise. Refrigerator tested fine. Complete

Near Cedar Park, TX 78613

Kayman

Job Details: 09/23/2020

DISHWASHER MAYTAG MDB8959SKZ0 Arrived onsite for dishwasher getting no water. Upon inspection I found the unit getting water but the motor not pushing water up through the spray arms. I noticed the sump didnt sound right. I accessed the panel underneath and found the sump leaking while trying to wash. Unit needs a new sump and motor. Office to R/S due to part availability. Ordering (W11416363); ordrng 1 W11416363 (PUMP & MOTOR )

Near Pflugerville, TX 78660

Cliff

Job Details: 09/23/2020

RANGE WHIRLPOOL WFG320M0BS3 Arrived on site to install burner For range. Installed And was not able to test unit as unit still needs to be installed. Job is complete.

Near Georgetown, TX 78633

Tyler

Job Details: 09/23/2020

DISHWASHER WHIRLPOOL KDTE104DSS0 Arrived on site for dishwasher not cycling water through unit properly. Upon arrival customer stated 2 weeks prior to visit is when dishwasher started showing problems. I ran a test diagnostics and found unit filled and drained perfectly and the ui and main control were responsive and sending power as needed. The motor/pump assembly of unit has seized up and quit functioning. I installed needed motor/pump and retested the unit. Found nit is now functioning as designed with no leaks before during or after repair. Call complete

Near Austin, TX 78756

Luis

Job Details: 09/23/2020

REFRIGERATOR KITCHENAID KRFC302EPA00 Arrived on site for door issue. Per customer mullion will slightly stick open preventing door from closing tested left had door multiple times found no issues with mullion advised customer if issue continues or gets worse will need a new mullion

Near Liberty Hill, TX 78642

Lou

Job Details: 09/23/2020

REFRIGERATOR WHIRLPOOL WRF992FIFM00 "Arrived on site to install previously diagnosed and ordered parts. Due to the ice maker and ice maker fill tube failures, I removed and replaced the IM and fill tube assembly and tested. Unit is operating as designed. No water leaks observed during service, job completed."

Near Burnet, TX 78611

Jonathan S

Job Details: 09/23/2020

DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site for dishwasher not cleaning dishes. Inspected unit and work area. Found nit connected to extended drain line and no loop(see SD-pic). Performed diagnostics mode, no error codes. Monitored test operation and measured amperage to heating element. Turned cup right side up to check upper spray arm. Found amp draw at 6.7 amps and all spray arms rotating. Checked for hot temperatures at end of cycle. Found no mechanical failures. Spoke with customer on user care guide and extended drain line."

Near Jarrell, TX 76537

James

Job Details: 09/23/2020

REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived on site and tested operation. Customer complaint of ice door not closing completely every time or will open half way at times on its own. Inspected for shorts and found none. Found motor is weak and door will push open if ice cube falls onto it. Also found horizontal mullion has condensation build up on it. Tested voltage and found proper voltage. Unit was set to always on but control was not sending power. Placed back into sensor mode and found mullion now heating to remove condensation. Unit will need new separator to repair. ; ordrng 1 WPW10577864 (door-ice)

Near Round Rock, TX 78664

Cliff

Job Details: 09/23/2020

DISHWASHER KITCHENAID KDTE104ESS4 Arrived on site to diagnose a dishwasher that will not close. Found upper rack not in position causing door not to close properly. Reset rack to proper position and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.

Near Lakeway, TX 78734

David Z

Job Details: 09/23/2020

OVEN KITCHENAID KOCE507ESS09 "Arrived on site to diagnose microwave oven combo with smoking microwave. When customer runs crisp setting a good amount of smoke comes off element. Ran unit on crisp setting and found that smoke is coming off the element from the grease that steams off from normal microwave usage. No mechanical problem found, this is working as designed since its grease burning off the exposed element, not a part failure. Called safety and reported findings.

Near Round Rock, TX 78664

Cliff

Job Details: 09/23/2020

WASHER WHIRLPOOL CAE2745FQ0 Arrived on site to install previously ordered part four washer. Tested unit and found after replacing latch control was not activating lock solenoid. Control will need to be replaced as well to complete repairs. Office will need to set a return appointment due to part availability.

Near Buda, TX 78610

Richard

Job Details: 09/23/2020

REFRIGERATOR WHIRLPOOL WRX986SIHZ "Arrived onsite for the refrigerator not cooling. During testing found that the refrigerator evaporator was frozen over. Customer de thawed evaporator and I replaced evaporator fan and thermistors. Replaced UI, HV control board. Refrigerator tested fine. Complete"

Near Leander, TX 78641

Paul

Job Details: 09/23/2020

REFRIGERATOR WHIRLPOOL KRMF706ESS01 Arrived onsite for a refrigerator leaking water from the top of the RC when the water dispenser is in use. I found the dual valve cracked causing the leak. The dual valve needs to be replaced. After talking more with the customer I inspected the RC evaporator and found it frosted over again and Im suspecting the drain tube is restricted because the customer stated the RC and the FC floors fill up with water and ice. I told the customer she needed to defrost the unit again over the weekend before we return on Monday and at that time I would remove the drain tube

Near Del Valle, TX 78617

Matthew

Job Details: 09/23/2020

DRYER MAYTAG MEDC215EW1 "Arrived onsite for dryer it heating. After inspection found open cutoff. Replaced cutoff, tested unit and unit is functioning properly. Job complete."

Near Austin, TX 78739

Richard

Job Details: 09/23/2020

REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived onsite for the refrigerator door ajar sound going off intermittently. Replaced pantry drawer and pantry UI. Refrigerator tested fine complete.

Near Georgetown, TX 78626

James

Job Details: 09/23/2020

REFRIGERATOR FRIGIDAIRE FRS6HR35KW0 Arrived on site and tested operation. Found ice maker mold over filling and leaking water. Found ice build up has broken the ice container as well. Ejector fingers have broken in auger housing and a hole is in the bottom of the ice container allowing cubes to fall through. Unit will need new ice maker and ice container to repair. Office to schedule return services ; ordrng 1 241860803 (ice container asm)

Near Austin, TX 78758

David Z

Job Details: 09/23/2020

DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to install sump and motor assembly to resolve failed motor. Installed new sump and motor and retested. Unit is now functioning as designed. No water leaks found. Call complete.

Near Round Rock, TX 78665

Cliff

Job Details: 09/23/2020

FREEZER WHIRLPOOL WRX986SIHV00 Arrived on site to diagnose a refrigerator that is making unusual noise. Replaced FC fan motor due to vibration issues. All is working properly at this time. No leaks were found at time of service.

Near Austin, TX 78717

Kayman

Job Details: 09/23/2020

REFRIGERATOR KITCHENAID KRFC704FPS03 Arrived onsite for refrigerator with condensation build up on mullion due to wrinkled gasket. I attempted to re form the gasket using a heat gun but I could not get the wrinkles out. I put the mullion into test mode and it did not heat up. I am ordering a Gasket (W10917313) and returning with the mullion for repair. ; ordrng 1 W10917313 (gasket-dor)

Near Austin, TX 78731

Kevin

Job Details: 09/23/2020

REFRIGERATOR WHIRLPOOL KBFS25ETSS00 "Arrived on site and replaced icemaker diagnosed on previous visit. Observed icemaker cycle and fill with water. job complete"

Near Austin, TX 78746

Kevin

Job Details: 09/23/2020

OVEN WHIRLPOOL KODE507ESS04 "Arrived on site and replaced thermal fuse diagnosed by previous technician, after replacement preheated both ovens and took one picture of them heating, job complete"

Near San Marcos, TX 78666

Noah D

Job Details: 09/23/2020

WASHER WHIRLPOOL WETLV27HW1

Near Austin, TX 78744

Jacob

Job Details: 09/23/2020

DISHWASHER KITCHENAID KDTE334GPS0 Arrived onsite for unit not powering on. Tested unit. Found that console to unit not responding. Replaced console. Tested unit. Unit test good. No leaks at this time. Job complete

Near Salado, TX 76571

Tyler

Job Details: 09/23/2020

REFRIGERATOR KITCHENAID KRSC703HPS00 Arrived on site for refrigerator leaking water and upon arrival customer stated freezer side also wasnt cooling correctly. Upon further inspection of the unit I found that the compressor had been running pretty hot but the condenser fan as well as both evaporator fans are running fine. I ran a diagnostics and found that both thermistors in freezer and fresh food compartments are also working just fine. Customer stated that water leak had come from icemaker bucket indicating a half the buck ice in the bucket had melted down and ripped out the door. Upon further inspection of the freezer evaporator coil I found that the defrost thermostat was not in the correct position and it was causing unit to defrost too early causing weird temperature fluctuations in freezer which led to compressor overworking itself and overheating causing a lack of cold air in the freezer that then caused ice to melt after running test one through seven Including step fours

Near Temple, TX 76502

James

Job Details: 09/23/2020

REFRIGERATOR KITCHENAID KRFC604FSS00 "Arrived on site and tested operation. Found unit a no cool. Checked system for refrigerant and found no refrigerant in system indicating leak. Found corrosion on condenser lines and pin holes in condenser. Unit will need new compressor, condenser and both evaporators to repair. Office to schedule return services for 4 hour SS repair. ; ordrng 1 CNOTE (4 HR SS REPAIR) and 1 W10865322 (evaporator) and 1 W11025999 (compressor) and 1 W11035643 (evaporator) and 1 W11442050 (CONDENSER )"

Near Salado, TX 76571

Tyler

Job Details: 09/23/2020

WASHER WHIRLPOOL MHW5630HC0 Arrived on site for washer that was unbalanced there in Spincycle. upon arrival way through the wash into a diagnostic mode and could not find any error codes indicating any software issues so I ran a test and found that the suspension rods in the bottom of the unit or actually starting to leak all the lubricant from the shaft of the suspension and causing unit to not stabilize washer went in spin. I went ahead and replaced before suspension rods and found it everything was working as designed call complete

Near Austin, TX 78746

Leonardo

Job Details: 09/23/2020

DISHWASHER WHIRLPOOL WDF330PAHS Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Replaced wash motor test unit and unit test good no leaks present at this time. Job complete.

Near Lakeway, TX 78734

David Z

Job Details: 09/23/2020

REFRIGERATOR WHIRLPOOL GI5SVAXVQ01 "Arrived on site to install previously diagnosed parts to resolve high water pressure and airation / loud noise coming from reservoir area. Installed new hose and pressure valve, also installed new water filter housing and reservoir. Retested with 3 liters of water and noise is now gone. Call complete, no water leaks found."

Near Pflugerville, TX 78660

David S

Job Details: 09/23/2020

REFRIGERATOR WHIRLPOOL WRT519SZDM05 "Arrived on site for freezer not freezing and not making ice. I inspected the unit and work area. I tried to jump the ice maker and it would not harvest. I replaced the ice maker and its harvests now. I inspected the evaporator and found an ice ball at the cap tube and no frost pattern on the evaporator coils. I am ordering a sealed system tech, 2 hours, compressor W11209866, evaporator W11407409, access port W10913906, UV dryer WPW10143759. The office will reschedule for sealed system.; ordrng 1 W10913906 (coupler) and 1 W11209866 (compressor) and 1 W11407409 (EVAPORATOR ) and 1 WPW10143759 (dryer)"

Near Elgin, TX 78621

Andy

Job Details: 09/23/2020

REFRIGERATOR WHIRLPOOL WRT314TFDW00 "Arrived on site for refrigerator leveling issues. Tested and inspected unit and made needed leveling adjustments, instructed customer on use and care and practice for best performance. No water leaks present at time of service."

Near Dripping Springs, TX 78620

Robert

Job Details: 09/23/2020

DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Arrived onsite to replace the sump and motor, replaced sump and motor, test unit, unit working properly, no leaks at this time, job complete."

Near Georgetown, TX 78633

Tyler

Job Details: 09/23/2020

MICROWAVE WHIRLPOOL WOC54EC0AS04 Arrived on site for oven giving in F5e4 error code. Find arrival I ran a diagnostic test and verify the F5E4error code. After running a few diagnostic tests I found at the door latch itself to the oven was broken and that The microswitches on the door latch for not sending a signal back to the main control showing that it was opening and shutting. I installed a new door latch in retest of the unit. everything is functioning. no more codes displaying unit preheated to 350° perfectly. Call complete

Near Cedar Park, TX 78613

Paul

Job Details: 09/23/2020

WASHER WHIRLPOOL MVWC416FW1 Arrived onsite for a washer to replace the previous diagnosed parts. I replaced the gear case and tested the unit in the auto diagnostics cycle. The unit completed the cycle and is working as designed. There were no water leaks present at the time of service. Call complete.

Near Hutto, TX 78634

Andy

Job Details: 09/23/2020

REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.

Near Lakeway, TX 78738

Leonardo

Job Details: 09/23/2020

OVEN KITCHENAID KODE500ESS04 Arrived on site to test unit for damaged front panel on lower door. Replaced glass panel test unit and unit test good job complete.

Near New Braunfels, TX 78132

Noah D

Job Details: 09/23/2020

REFRIGERATOR KITCHENAID KFIS29BBMS00 "Arrived on site to inspect fridge for not cooling, upon inspection found the compressor running loudly and very hot, found 120 v to inverter and 4dc on board. Checked all evap fan functions and found no problems, all evaps are not frosted over. Ordering a sealed system. Office to reschedule; ordrng 1 SSTECH (SS TECH) and 1 W10168473 (COMPRESSOR ) and 1 W10248589 (LOWER EVAP) and 1 W10913906 (ACCESS) and 1 WPW10143759 (UV DRIER)"

Near Austin, TX 78723

Matthew

Job Details: 09/23/2020

FREEZER WHIRLPOOL WRT138FZDB00 "Arrived onsite for freezer leaking water. After inspection and removal of evaporator cover, found that drain pan needed adjustment. Left side was drooping down, could allow overflow during defrost. Also noticed that inlet water spout to ice maker was not all the way in, could have allowed water to leak during fill. Adjusted hose as well. No leaks present at this time. Job complete."

Near Briarcliff, TX 78669

Leonardo

Job Details: 09/23/2020

DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to replace sump and motor. Replaced motor test unit no leaks present unit working as designed job complete.

Near Austin, TX 78749

Luis

Job Details: 09/23/2020

FREEZER KITCHENAID KRMF706EBS01 "Arrived on site for water leaking and unit powering off. Diagnosed control shutting itself on and off,replaced defective main control. Water leaking due to moisture on suction line and drain tube not flushed with cabinet. Added sealer around suction line and drain tube. ; used 1 4318168 (SEALER) from stock"

Near Burnet, TX 78611

Jonathan S

Job Details: 09/23/2020

ICE MACHINE WHIRLPOOL KUID508HPS00 "Arrived on site to install previous diagnosed part. Gained access to external drain pump. Removed failed pump and installed new. Performed diagnostics mode and tested drain pump operation and observed for possible water leaks. Ran unit several times and continued to monitor operation. All tested good, no water leaks detected."

Near Temple, TX 76502

Jonathan M

Job Details: 09/23/2020

DISHWASHER KITCHENAID KDFE104DSS5 "Arrived on site for a dishwasher that wont wash dishes. Inspected unit and work area. Placed unit in service diagnostics and found an F4 E3 (motor not ruunning) error code. Ran unit through an auto test and confirmed wash motor would not run. Replaced pump motor and tested unit through an auto test. Unit ran as designed.

Near Killeen, TX 76549

Job Details: 09/23/2020

WASHER WHIRLPOOL WTW4950XW2 "Arrived on site and inspected washer as a second opinion for scraping noises after wash, before spin cycle.Ran diagnostic test mode and found the noises may have been caused by debris found underneath the shield.I removed the debris and retested unit and noise was gone.No leaks detected at the time of service.Job complete"

Near Belton, TX 76513

Jonathan M

Job Details: 09/23/2020

FREEZER WHIRLPOOL GAFZ30FDGB01 "Arrived on site for freezer that had screws inserted on angles and stripped the holes. Inspected unit and work area. Customer advised that when the installers brought the unit in, screws were facing 45° angles and when he went to install his pedestal and door, he found the holes stripped. I verified that the bottom hinge screws were in fact stripped and would slide in and out. I called Techline and spoke to Auston SR# 7728866325. He advised that if the cabinet was stripped that there was no fix for that and that he would need to contact his distributor (Home Depot) for a replacement. Call complete."

Near Fort Hood, TX 76544

Job Details: 09/23/2020

WASHER WHIRLPOOL WTW7500GW2 Arrived on site and inspected washer not draining.Confirmed the complaint and disassembled and found obstructions inside the drain pump.Removed and replaced it.Reassembled tested and unit tested as designed.No leaks detected at time of service.Job complete.Called office and JA advised the office would push repair due to updated MS# information.Customer satisfied

Near Hewitt, TX 76643

Jonathan M

Job Details: 09/23/2020

REFRIGERATOR KITCHENAID KRFC704FPS00 "Arrived on site for refrigerator thats not cooling in the refrigerator section. Inspected unit and work area. Found ice buildup underneath the evaporator cover in the evaporator fan not blowing cold air. Remove shelving and defrosted unit. Spoke to CS and was advised to look at service pointer W11329116C. It advised to check the software version and found the software out of date. Service pointer covers the evaporator cover assemble, control, and labor for installation from the manufacturer. Replaced evaporator cover and control and tested unit. Unit is working as designed. Collected service fee of $119.06 via credit card. Call complete."

Near Copperas Cove, TX 76522

Job Details: 09/23/2020

RANGE MAYTAG MER6600FZ2 Arrived on site and inspected range door not closing properly.Disassembled and found the active hinge was defective.Removed and replaced it.Reassembled and unit tested as designed.Job complete

Near Copperas Cove, TX 76522

Job Details: 09/23/2020

WASHER MAYTAG MVW7232HW0 "Arrived on site and inspected newly purchased washer F0E9 error code.Found the unit was unplugged when I arrived.I plugged the unit in and the unit began to drain.During the drain, it sounded as if a cup was filling with water and then the unit overflowed at the drain standpipe.Repeated and unit overflowed again.Customer will need to contact a plumber to repair the issue.Washer works as designed.Job complete Photographed the issue in SD pics."

Near Pflugerville, TX 78660

Jimmy J.

Job Details: 09/23/2020

WASHER WHIRLPOOL MHW5630HW0 Arrived on site for water leaking from washer. Found bellow was torn. Let homeowner know to read through their owners manual to understand how this can happen and what not to put in washer. Replaced below and checked for leaks. No leaks detected. Job complete.

Near Temple, TX 76502

Jonathan M

Job Details: 09/23/2020

WASHER MAYTAG MVW7232HW0 Arrived on site for a washer that was leaking. Inspected unit and work area. Found watermarks on the backside of the washer leaking from the water valve. Tested unit in diagnostics and found the cold water valve leaking from one of the seals. Replaced housing and tested unit. Unit is working as designed. Call complete.

Near Seguin, TX 78155

Noah D

Job Details: 09/23/2020

REFRIGERATOR WHIRLPOOL KRFF507HBS00 "Arrived on site to inspect fridge for not illuminating freezer, upon inspection confirmed bad led, replaced led and tested. No problems found. Complete"

Near Killeen, TX 76549

Job Details: 09/23/2020

REFRIGERATOR GE GSH25JSDBSS "Arrived on site and inspected side by side refrigerator not cooling in the freezer and refrigerator compartment.Customer showed me the freezer compartment and there was frost buildup on the evaporator cover and the evaporator also had a massive amount of ice, as if if wasnt defrosting.The heaters glass bulb had shattered and was defective.I replaced the heater and thermostat.Reassembled and unit went into defrost mode.No leaks detected at time of service.Job complete"

Near Georgetown, TX 78626

Tommy

Job Details: 09/23/2020

DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived onsite for dishwasher top sliding off found rack stopper had some damage, replaced and tested stopper all tested good. And leveled oven. Job Completed."

Near Temple, TX 76501

Tyler

Job Details: 09/22/2020

DRYER MAYTAG MEDB765FW On site for dryer that would randomly turn on and restart after cycle it finished. Upon arrival customer stated that due to a lot of the bad weather in power outages lately should notice if it is issue had started about a week or two prior after some bad weather. After running a diagnostic on the unit I found that there was a miscommunication error between the UI and control I ended up replacing the main control and retest of the unit and found that the unit was not functioning as designed and no longer start it up by itself after a cycle is over. Call complete

Near Cedar Park, TX 78613

Tommy

Job Details: 09/22/2020

DISHWASHER MAYTAG MDB4949SHZ1 "Arrived onsite for burning smell coming from dishwasher. Upon arrival inspected unit heater found heater clear, tested in diagnostics found unit operating as designed. Checked under dishwasher found no leaks or damage to wiring. Took door panel off, checked control and wiring found no damage. Unit is running as designed. Job Completed."

Near Round Rock, TX 78664

Paul

Job Details: 09/22/2020

REFRIGERATOR WHIRLPOOL ART308FFDM06 Arrived onsite for a refrigerator to replace the evaporator coil. I did find a small amount of dye on the coil. The coil that was sent W10836706 was the incorrect coil. Ordering W11407409 EVAPORATOR. ; ordrng 1 W11407409 (EVAPORATOR )

Near Temple, TX 76504

Tyler

Job Details: 09/22/2020

DRYER GE GFD65ESPN0SN Arrived on site for dryer that was taking more than two hours to dry clothes. Upon arrival of the Home Depot location I found the dryer and check their codes and cannot find anything that indicated any hardware or software failures. I tested the heating element both thermostats and fuses for full continuity in on this test and everything came back in passing order dryer temperature is fluctuating between 120 and 180° Consistently on time dry. Determine that customer that was using dryer prior to being brought back to Home Depot had a clogged venting within the wall of their home the dryer itself is functioning as designed call complete

Near Austin, TX 78701

Richard

Job Details: 09/22/2020

WASHER WHIRLPOOL WFW560CHW0 Arrived onsite for the washer leaking water from bellow. Replaced bellow and washer tested good and no leaks detected complete

Near Georgetown, TX 78626

Jonathan S

Job Details: 09/22/2020

REFRIGERATOR WHIRLPOOL WRT549SZDM01 "Arrived on site for refrigerator not making ice. Per diagnostics and tested ice maker cycle. Checked water to unit. Measured incoming voltage at valve and found failed inlet valve. Removed failed inlet valve and installed new. Cycled ice maker and monitored cycle. All tested good, no water leaks detected."

Near Sun City, TX 78628

Jonathan S

Job Details: 09/22/2020

UNKNOWN UNKNOWN NISSAN

Near San Marcos, TX 78666

Noah D

Job Details: 09/22/2020

MICROWAVE AMANA AMV2307PFS3

Near Austin, TX 78748

Robert

Job Details: 09/22/2020

DRYER WHIRLPOOL WED560LHW0 "Arrived onsite to replace motor drive, wheel, and collar, replaced parts, test unit, unit working properly, sound is normal, job complete."

Near Jonestown, TX 78645

Lou

Job Details: 09/22/2020

DISHWASHER MAYTAG MDB4949SHZ0 "Arrived on site to inspect dishwasher leaking water from the valve. Upon further inspection, the customer provided photos of where the unit is leaking water which shows the valve area. Customer also advised that the leak is intermittent. I placed the unit in diagnostics and when the water began to dispense I inspected the valve and fitting and found no water leaking. When I initially removed the toeplate, I found a small puddle of water under the valve/fitting assembly. Customer advised that it only leaks when the unit is not being used. I Test3d the unit several times and still no leak. To prevent another leaking issue/callback, I removed and replaced the valve and fitting and tested several times and the unit continues to not leak. I advised the customer of my repairs. No water leaks observed during service, job completed."

Near Austin, TX 78759

Kayman

Job Details: 09/22/2020

WASHER WHIRLPOOL CHW9160GW0 Arrived onsite for washer with F25 error. Unit is not accessible in its current position. Advised customer to make unit accessible before service. Ordering Harness MCU to CCU power (W10689497) harness comms (W10664395) cable set (W10689498) control (W11229665) drive motor (W11191299) for return visit. Office to R/S. ; ordrng 1 W10664395 (HARNESS COMMS) and 1 W10689497 (harns-wire) and 1 W10689498 (harns-wire) and 1 W11191299 (motor-drve) and 1 W11229665 (cntrl-elec)

Near Austin, TX 78704

Jacob

Job Details: 09/22/2020

WASHER WHIRLPOOL WTW5000DW3 Arrived onsite to replace part to unit. Replaced harness. Tested unit. Unit test good. No leaks at this time. Job complete

Near Cedar Park, TX 78613

Tommy

Job Details: 09/22/2020

REFRIGERATOR WHIRLPOOL WRT549SZDM01 Arrived onsite for refrigerator not filling with water and dripping in leak pan. Upon arrival found ice maker would will with ice but wouldnt harvest used sealer on draining near pan just in case and ordering ice maker found ice maker kit has incorrect ice maker for this unit. Tried to switch wiring and wouldnt work. Office to reschedule.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 WPW10715709 (ICE MAKER KIT )

Near Leander, TX 78641

Kayman

Job Details: 09/22/2020

OVEN WHIRLPOOL WOS72EC0HS00 Arrived onsite for oven display doing weird things like changing time and Turning oven on by its self. Upon inspection I found the display blank with lines going through it. I replaced the console and control then attempted to restore power to the unit but it would not power on. I dissembled the unit and found voltage going to all connectors and console. I moved the unit to the left and it powered on. I moved it to the right and heard some crackling at the outlet. I advised customer to have the outlet inspected by a licensed electrician and to have the unit hardwired to a junction box instead of using a plug and outlet. Advised to give us a call if it still gives issues after electrician has been out and they connect to WiFi. Job complete.

Near Austin, TX 78724

Matthew

Job Details: 09/22/2020

REFRIGERATOR WHIRLPOOL WRT138FZDM00 Arrived onsite to replace previously diagnosed parts. Replaced inlet valve. Tested unit and unit functioning properly. No leaks present at this time. Job complete

Near Round Rock, TX 78665

Job Details: 09/22/2020

COOKTOP WHIRLPOOL WCG97US6HS00 Arrived on site and inspected middle burner on gas cooktop not operating properly.Consulted with SW who advised the unit will need more parts to complete the repair.Ordering suggested parts.Needs more workSome of needed parts are PSP.; ordrng 1 W10566296 (TUBING GAS) and 1 W10566297 (TUBING GAS) and 1 W10594397 (MANIFOLD ) and 1 W11217186 (ORFCE HOLDER)

Near Georgetown, TX 78633

Jonathan S

Job Details: 09/22/2020

MICROWAVE WHIRLPOOL WMH32519HZ3 Arrived on site for microwave made a pop sound and now crackling sound when using. Inspected unit and work area. Gained access to diode and found grounded out with frame. Removed diode and installed new. Tested operation. All tested good.

Near Liberty Hill, TX 78642

Cliff

Job Details: 09/22/2020

RANGE WHIRLPOOL WFE505W0HB1 Arrived on site to replace previously ordered parts for range. Installed new wiring harness and attached power cord homeowner provided. Tested unit and found all is functioning properly at this time.

Near Round Rock, TX 78665

Cliff

Job Details: 09/22/2020

DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to replace previously ordered part for dishwasher. Replaced pump assembly and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.

Near McGregor, TX 76657

Tyler

Job Details: 09/22/2020

REFRIGERATOR FRIGIDAIRE FGHC2345LF2 Arrived on site for Refrigerator randomly dispensing ice and water out of the dispenser door according to the customer. Upon arrival customer had stated that the unit was now dispensing water randomly out of the door as well as ice and that it was it occasionally happening at random times with no consistent pattern. Upon further inspection of the dispenser I was able to test to ensure that the icemaker Was making ice in the bucket was full and that when selected the dispenser would dispense cube and crushed ice. I was also able to verify that the water dispenser was working while on site and after running numerous back to back test I could not get the dispensers to randomly activate on their own.it is a possibility that the micro switch that activates the dispenser is sometimes getting stuck but switch never failed while on site.

Near Austin, TX 78754

Scott

Job Details: 09/22/2020

REFRIGERATOR WHIRLPOOL WRS325FDAM01 Arrived on site for lights out in both sections . Found both led light assemblies had failed . Replaced both modules . Lights are normal now . No water leaks detected at time of service. Job complete.

Near Austin, TX 78727

David Z

Job Details: 09/22/2020

DISHWASHER WHIRLPOOL MDB9959SKZ0 Arrived on site to install vent and deflector to resolve leak from front of unit. Retested on normal and unit is working as designed. Call complete.

Near Cedar Park, TX 78613

Tommy

Job Details: 09/22/2020

REFRIGERATOR KITCHENAID KFXS25RYMS4 Arrived onsite for refrigerator not making ice. Upon arrival tested machine found machine not harvesting properly and not receiving voltage. Found ice machine was not plugged in correctly. Put connection in better unit harvested ice. Unit tested good no signs of leaks during service.

Near Austin, TX 78728

Kayman

Job Details: 09/22/2020

MICROWAVE WHIRLPOOL WMH53521HZ3 Arrived onsite to install previously diagnosed parts. I installed the lamp holder and control. I tested unit and is working as designed at this time. Job complete.

Near New Braunfels, TX 78130

Noah D

Job Details: 09/22/2020

WASHER WHIRLPOOL WTW7040DW0 "Arrived on site to inspect washer for leaking, upon inspection found the housing leaking, replaced valve and housing, tested functions. No leaks found. Complete"

Near Taylor, TX 76574

Andy

Job Details: 09/22/2020

COOKTOP WHIRLPOOL JBS60DK4WW

Near Austin, TX 78758

Scott

Job Details: 09/22/2020

WASHER WHIRLPOOL WFW560CHW0 Arrived on site , replaced dispenser . Ran diagnostics , all checked normal . Job complete no water leaks detected at time of service."

Near Austin, TX 78723

Matthew

Job Details: 09/22/2020

DISHWASHER MAYTAG WDF330PAHB2 Arrived onsite for dishwasher not turning on. Checked power to unit. Voltage to control but no response. Need to order correct control and Control panel. Office can prescreened for additional parts. Office to reschedule ; ordrng 1 W11087226 (control elec) and 1 W11095590 (console)