Service History 946

Near Round Rock, TX 78665
Chase
Job Details: 11/19/2018
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived on site. Checked refrigerator for loud noise and warm water being dispensed. Was able to duplicate noise a few times for short periods of time and found vibration coming from condenser vibrating against tile floor. Inspected filter housing and reservoir and also checked incoming water flow from wall. Dispensed water and timed it. Was able to get 1 cup of water in 8 seconds which is normal flow. Recorded temps of 37.8 in refrigerator section and 1.7 degrees in freezer. Explained how only water sitting in the reservoir is cooled down to refrigerator temperature and the first full glass of water dispensed may be warmer Because it is sitting in the line that is running through the cabinet and the door.Lowered front leveling feet to raise condenser coils off of tile as the unit was sitting on the wheels. No parts are needed to correct any of the issues as the compressor is running properly and unit is cooling. Summer that there is nothing we can
Near Austin, TX 78750
Chase
Job Details: 11/19/2018
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site. Checked refrigerator for no cool issue in both sections. Found Refrigerator section evaporator not defrosting and completely encased in ice. Removed all ice and tested thermistors. They checked in range but evap thermistor was very darkened from being in ice for so long. Determined the user interface and hv control were not communicating properly. RC fan motor and thermistor harness should also be replaced. Replaced all parts and reduced water volume at wall to reduce chattering sound when dispensing, had difficulty reinstalling unit and leveling. Customer approved of final installation. Cleaned all water that splashed out of drain pan during reinstallation. No water leaks present. Job complete"
Near Austin, TX 78745
Luis
Job Details: 11/19/2018
REFRIGERATOR MAYTAG MRT118FFFH01 "Arrived on site for no cool. Removed evaporator cover found dye in foil tape. Removed tape found dye on manufacture joint weld from copper to aluminum. Unit will need evaporator assembly. Will need to,contact manuf for authorization for second evaporator replacement. ; ordrng 1 W10836706 (EVAPORATOR )"
Near Austin, TX 78759
Chase
Job Details: 11/19/2018
REFRIGERATOR WHIRLPOOL WRT318FZDW05 "Arrived on site to check unit for light not working in the freezer. Upon inspection found that this particular refrigerator does not have a light bulb in the freezer, it only has one in the refrigerator section. All functions of the unit are working properly at this time. Job complete"
Near Austin, TX 78727
Lou
Job Details: 11/19/2018
MICROWAVE WHIRLPOOL IBMS1455DS00 "arrived on site to inspect microwave not working. Upon further inspection, the customer advised that the start button does not work. I removed the start button to find that the control inside had broken. Due to the installation of the unit, the customer will have to make arrangements to have the unit accessible for repairs. I am ordering the UI control, four buttons as all of the buttons were breaking, and two rings for the knobs as they were broken as well. Office to schedule return service due to the buttons and rings being PSP ad out of stock.; ordrng 2 461960204751 (ring)s and 1 W10770413 (cntrl-elec) and 4 W11086664 (button)s and 4 W11116990 (button)s"
Near Austin, TX 78759
Chase
Job Details: 11/19/2018
DRYER AMANA NED4655EW1 "Arrived on site to check dryer for long dry times or not drying. Found open thermal fuse causing no operation of dryer. Inspected dryer for lint buildup and found none inside the dryer or vent hose. Ran temp checks , dryer cycling higher indicators a clogged vent . Advised customer not to use dryer till vent is cleaned . Job complete"
Near Austin, TX 78703
Scott
Job Details: 11/19/2018
WASHER MAYTAG MHWC7500YW0 Arrived on site for unit not spinning out . Ran diagnostics found MCU faulty . Ordering MCU and 2MAN . Please call to set return visit . No water leaks detected at time of service .; ordrng 1 2MAN and 1 WPW10192965 (cntrl-elec)
Near Austin, TX 78733
Chase
Job Details: 11/19/2018
VENTHOOD UNKNOWN UXL6036YSS0 Arrived on site. Checked vent hood for not shutting off. Found switch slide had broken piece on interior. Customer decided to not continue with repair at this time. Job complete
Near Salado, TX 76571
Dona
Job Details: 11/19/2018
RANGE JENN-AIR JGD3430GB00 "Arrived on site for right front burner still clicking intermittently during operation. Turned right front burner on and burner ignited like normal. Started numerous times trying to duplicate issue but would not duplicate symptom. Removed burner cap and verified ignitor and cap were clean. Unit was clean, reassembled burner and turned on right front burner. Burner ignited and was not clicking, filled pan with water and started burner still was not clicking. Moved pan around and applied pressure to try and duplicate symptom. Had customer start cooking on burner as she would normally do with oatmeal. When customer started cooking burner ran as normal for first 5 minutes, when customer would tap pan ignitor would start clicking then stop once customer moved burner cap with spoon unit would stop. Tried other burners with same procedure and other burners did not start clicking. Units ignitor, harness, spark module, and manifold have all been replaced. All parts
Near Cedar Park, TX 78613
James
Job Details: 11/19/2018
WASHER MAYTAG MVWB950YW1 "Arrived on site and tested operation. Found that the soap, bleach and softener dispensers were not filling with water properly causing the long fill error. I inspected the rotor and stair and found the rotor bolt had come loose and was not staying secured. Installed new valve and rotor. Tested operation and found they the fabric softer dispenser is clogged and not draining properly. Removed the dispenser and cleared softener build up and tested. Dispenser now draining properly and all water connections dry at time of service. Job complete"
Near Leander, TX 78641
James
Job Details: 11/19/2018
REFRIGERATOR WHIRLPOOL KFIS29BBMS00 Arrived on site to install new control. Found control to be defective and will need to be reordered. Office to schedule return visit ; ordrng 1 W10878993 (cntrl-elec)
Near Leander, TX 78641
Lou
Job Details: 11/19/2018
REFRIGERATOR WHIRLPOOL WRF555SDFZ03 "arrived on site to install previously diagnosed and ordered parts. Due to the foods freezing in the crisper drawer, a UI and Evap motor assembly was ordered. I removed and replaced the UI and Evap motor. In the process of replacing the Evap motor assembly, I found a small block of ice on the upper right corner of the evaporator. Using my steamer, I removed the ice. I tested the unit and it is operating as designed. I remove the crisper drawer and verified that the two vents in the back corners of the rc section were not blocked and had airflow. No water leaks observed during service, job completed."
Near Austin, TX 78744
Scott
Job Details: 11/19/2018
MICROWAVE WHIRLPOOL WMH32519HW0 Arrived on site for dented wrapper . Unable to complete repair . Had wrong part due to wrong engineering number . Re ordering wrapper . Please call to set return visit .; ordrng 1 W11207442
Near Leander, TX 78641
Lou
Job Details: 11/19/2018
DISHWASHER IKEA IUD9750WS4 "arrived on site to inspect dishwasher with no power. Upon further inspection, I tested the units power by turning the hardwire switch off and on ad got nothing. I verified voltage at the junction box. I removed the outer door panel and verified voltage to the bimetal ad then checked ohms at the bimetal and found it open. I removed and replaced the bimetal and tested the unit and the unit powered up again. I reattached the outer door panel and placed the unit in diagnostics and tested and there were no error codes at the beginning. The unit operated as designed. During testing, I opened the unit door and found a large amount of suds in the bottom of the tub. I advised the customer of my findings and advised to switch to a liquid detergent due to too much detergent being used. I made some use and care recommendations as well. No water leaks observed during service, job completed. No charge for the service and parts due to this being within the one year warran
Near Round Rock, TX 78681
Jerry C.
Job Details: 11/19/2018
DISHWASHER WHIRLPOOL WDT730PAHZ0 "WDT730PAHZ0 Arrived to inspect drying issue. I found the door incorrectly seated on the hinges and corrected. I discussed use with the customer and advised them to reduce the amount of detergent to approximately one tablespoon. I explained and adjusted the rinse agent dispenser for the customer’s water type. I advised the customer if the importance of purging the cold water from the hot supply. Operational test good, no leaks observed during service."
Near Georgetown, TX 78628
Jerry C.
Job Details: 11/19/2018
REFRIGERATOR KITCHENAID KRFC704FBS00 KRFC704FBS00 Arrived to instal parts. I removed and replaced the three way valve and solenoid. I vacuumed the system and then charged with the mfg prescribed refrigerant charge. The pressures were much improved and the unit appeared to operate normally. The customer will contact us if there are further issues. No water connected to unit.
Near Pflugerville, TX 78660
Tyler B.
Job Details: 11/19/2018
OVEN WHIRLPOOL WOD51EC0AS05 "Arrived on site for f3e3 sensor error. R&R control and not work, tested sensor and new sensor both in same spec. Control DOA ; ordrng 1 W11035600 (CONTROL)"
Near Round Rock, TX 78681
Jerry C.
Job Details: 11/19/2018
REFRIGERATOR KITCHENAID KSRP25FSSS01 "KSRP25FSSS01 Arrived to instal previously ordered parts. I removed and replaced the evaporator, compressor, dye drier and service port. I vacuumed the system and then after verifying no leaks, charged it with the mfg prescribed refrigerant charge. The evaporator fan would not move without starting it by hand and I replaced it. Operational test good, no water connections to unit."
Near Round Rock, TX 78665
Jerry C.
Job Details: 11/19/2018
MICROWAVE WHIRLPOOL WMH73521CS5 WMH73521CS5 Arrived to inspect door closing issue. The unit was incorrectly reading door position. I removed and replaced all three switches and the interlock assemblies and tested. The unit performed as designed and I could not recreate the issue. Operational test good.
Near Austin, TX 78717
Lou
Job Details: 11/19/2018
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "arrived on site to inspect dishwasher not draining. Upon further inspection, the customer advised that the unit stopped in mid cycle and did not drain the water. I opened the unit door and there was some water in the bottom of the tub. I pressed cancel to engage the drain pump and it sounded as if something was caught in he drain pump. I removed the filter but could not tell if anything had gotten down inside the drain pump area. Using my vac, I remove the water and the removed the drain pump and found a small piece of plastic that had wedged itself in the drain pump keeping it from operating. I removed the debris and reinstalled the drain pump. I advised the customer of my findings. I placed the unit in diagnostics and tested with no error codes. The unit operated as designed with no error codes at the end of testing. No water leaks observed during service, job completed."
Near Austin, TX 78729
Lou
Job Details: 11/19/2018
REFRIGERATOR GE GSH25JGDDWW "arrived on site to inspect refrigerator water dispenser not working. Upon further inspection, I pressed the water dispenser paddle and no water dispensed. I verified that the ice maker water fill tube was working. I disconnected the water line at the bottom of the fc door and pressed the dispenser paddle and water dispensed though the water tube. Using my steamer, I defrosted the water line inside the door by blowing steam up inside the water tube that goes inside the fc door. I reconnected the lines and tested and the water dispensed. I advised the customer of my findings and gave recommendations on how to prevent this happening again. No water leaks observed during service, job completed."
Near Austin, TX 78727
Lou
Job Details: 11/19/2018
OVEN WHIRLPOOL IBMS1455DS00 "arrived on site to inspect oven not working and the door locked. Customer advised that she placed the unit in self clean mode and after a little while, she heard a pop and the unit would not respond and the door was locked. Using a piece of cardboard, I opened the door by sliding the cardboard in between the door and the chassis and slid the lock to the left and opened the door. I pulled the unit from the wall and turned the power off at the breaker. I remove the control panel to expose the fuse and using my multimeter I checked ohms to the fuse ad found it to be open. Using the fuse assigned to ticket 204275 (same customer) I removed and replaced the fuse then turned the power back on. The unit came on as I put it back in the wall and tested and it operated as designed. Job completed."
Near Harker Heights, TX 76548
Arthur B.
Job Details: 11/19/2018
DISHWASHER GE GDT580SMF7ES Arrived onsite for customer complaint of dishwasher not drying dishes. Removed control from bottom of unit and found heater relay shorted with burn spots. U it will need new control. Returning with heating element and dispenser as well. All water connections were dry at time of service.; ordrng 1 CNOTE (NEEDS AUTHO) and 1 WD21X23459 (kit svc machine best)
Near Lakeway, TX 78734
Luis
Job Details: 11/19/2018
REFRIGERATOR GE PSDW3YGXCFSS "Arrived on site for cooling issue. Pierced system found high pressure on low side diagnosed faulty compressor. Removed compressor and filter drier installed new compressor and filter drier,filter drier installed has uv dye Incase of leak. Vacuumed system down unit kept vacuum recharged system to manufacture spec. Let pressure stabilize no change in pressure unit kept pressure. Powered unit on checked low side pressure good unit cooling down correctly"
Near Austin, TX 78733
Luis
Job Details: 11/19/2018
ICE MACHINE WHIRLPOOL KUID308ESS2 "Arrived on site for unit needing drain pump. Installed external drain pump,installed new drain tubing. Found existing water line missing oring inside line. Installed new water line,powered unit on ran water through unit no,leaks at tubing or water line ran diagnostics on unit water draining correctly. Drain pump .used 1 5304437642 (WATER LINE) from stock"
Near Lakeway, TX 78734
Luis
Job Details: 11/19/2018
REFRIGERATOR JENN-AIR JFC2089HES Arrived on site for no water or ice. Tested dispenser no water installed bypass good water flow. Diagnosed failed filter head. Installed new filter head tested water dispenser good water flow ran icemaker water filled icemaker. Checked water connections no leaks found. Filter head
Near Temple, TX 76502
Dona
Job Details: 11/19/2018
DISHWASHER WHIRLPOOL WDT790SLYM1 "Arrived on site to replace adjuster kit, when arrived found wheels had busted off of old adjuster. Replaced with new adjuster kit. Showed customer how to use new adjusters as the adjuster latch has moved to the inside. Ran unit through quick cycle to verify operations. Unit checks good and all water connections dry. Discussed soap usage with customer as unit is over sudsing a small amount. Units is filling, heating washing and draining properly. All water connections dry at time of service."
Near Killeen, TX 76549
Arthur B.
Job Details: 11/19/2018
DRYER WHIRLPOOL WED7300XW0 Arrived onsite for customer complaint of no air flow coming from dryer when in use. Removed front panel and found blower wheel pulley had come loose. Secure blower wheel pulley and installed belt. Reassembled. Dryer not heats and tumbles as intended. Good air flow now coming from unit. No other issues found. Dryer vent and lint trap was clean of lint at time of service.
Near Killeen, TX 76549
Arthur B.
Job Details: 11/19/2018
REFRIGERATOR GE GTS18JCPERWW Arrived onsite for customer complaint of compressor knocks when it shuts off. Inspected unit and did find condenser fan motor disconnected. Secured harness and tested unit. Found unit is cooling properly. Did hear compressor knock when shutting down. Advised customer that compressor is running as intended. No other issues found. All water connections were dry at time of service.
Near Killeen, TX 76543
Arthur B.
Job Details: 11/19/2018
REFRIGERATOR HOTPOINT HTS18GBSARWW "Arrived for customer complaint of top mount refrigerator freezing items in RC section and condensation build up. Upon inspection, found RC door has gap between seal and cabinet. Found bottom door bracket on bottom of door sagging causing door not to sit low allowing warm air to enter and run longer as usual. Adjusted door bracket and placed plastic washer on hinge. Reassembled. Both doors now sit properly to cabinet. Found no gaps between cabinet and door. No other issues found. No water source connected to unit at time of service."
Near Killeen, TX 76543
Arthur B.
Job Details: 11/19/2018
DISHWASHER KITCHENAID KDPE234GPS0 Arrived onsite for customer complaint of dishwasher 3rd level wash arm keeps off. Found 3rd level arm holder broken. Removed manifold and installed new arm and retainer. Reassembled. 3rd Level washarm now secured and works as intended. All water connections were dry at time of service.
Near Austin, TX 78703
Scott
Job Details: 11/19/2018
DISHWASHER KITCHENAID KDTM354DSS4 "Arrived on site ,for poor washing . Found wash motor completely dead .replaced sump and motor . Ran diagnostics and all checked great . No water leaks detected at time of service . Job complete"
Near Austin, TX 78744
Scott
Job Details: 11/19/2018
RANGE WHIRLPOOL WFE525S0HW0 Arrived on site replaced handle . All checked good with range .
Near Nolanville, TX 76559
Arthur B.
Job Details: 11/19/2018
MICROWAVE WHIRLPOOL RMC305PVS01 "Arrived onsite for customer complaint of wall microwave not heating. Uninstalled unit and found magnetron failed. Removed magnetron and installed new capacitor,diode using personal stock. Reassembled. Tested unit and found door error appears and could not start. Checked all door switches and all check ok. Will need to call Techline Monday to advise. Possible control issue. No charges for part or additional labor."
Near Round Rock, TX 78665
Jerry C.
Job Details: 11/19/2018
REFRIGERATOR WHIRLPOOL GX5FHTXVB07 "GX5FHTXVB07 Arrived to inspect ice within fc. I found the lower metal basket had dislodged and skipped back, contacting the slide communicating rod and preventing complete closure of the door. I corrected the basket issue and tested the slide/door closure system. The unit was making a loud vibration noise and after squaring and leveling the chassis/doors, the noise was corrected. I tested and verified the defrost system worked as designed. No leaks observed during service.
Near Austin, TX 78737
Luis
Job Details: 11/19/2018
REFRIGERATOR WHIRLPOOL WRF736SDAM12 "Arrived on site for unit shutting on and off. Reset unit,unit powered on then off then powered on diagnosed failed main control. installed main control powered unit on unit working as designed."
Near Georgetown, TX 78628
Thomas L.
Job Details: 11/19/2018
RANGE JENN-AIR JES9800CAS02 Arrived on site and replaced shorted left front. All operations are now normal.
Near Belton, TX 76513
Dona
Job Details: 11/19/2018
WASHER WHIRLPOOL WTW7800XW2 "Arrived on site to replace bearing kit due to error code and bearing failure. Used bearing kit, tub puller, and bearing tool for replacement. After replacement, unit no longer has error and no abnormal noises. Wet tested and found no leaks. Unit is running to specifications. Customer to monitor unit to ensure no leaks after bearing and seal replacement."
Near Pflugerville, TX 78660
Tyler B.
Job Details: 11/19/2018
OVEN HOTPOINT RGB746HED3WH "Arrived on sote for not holding heat. Found igniter close to failing. R&R be burner and tested good, found sensor out of range as well. R&R sensor and tests good"
Near Round Rock, TX 78664
Tyler B.
Job Details: 11/19/2018
RANGE GE JGB660SEJ4SS Arrived on site for complaints of gas smell. Found no leaks on site. Found user had drip cover on bottom of oven covering flame hole causing drip cover to burn and cause odor
Near Round Rock, TX 78664
Tyler B.
Job Details: 11/19/2018
DISHWASHER KITCHENAID KDPE234GPS0 Arrived on site for control replacement R&R controll and tested good
Near Austin, TX 78703
Chase
Job Details: 11/19/2018
VENTHOOD KITCHENAID KXW4336YSS0 Dropped off port on customers porch and sat in that chair closest to the door. Part was already paid for
Near New Braunfels, TX 78130
Diego G.
Job Details: 11/16/2018
OVEN JENN-AIR JJW2830DS01 Arrived on site. Cust states shes doesnt have this oven no more. Jennair ended up replacing unit. Created new workorder for cust wth MS and will need control and console to repair unti.
Near New Braunfels, TX 78130
Diego G.
Job Details: 11/16/2018
OVEN JENN-AIR JJW2830DS01 Arrived on site. Cust states shes doesnt have this oven no more. Jennair ended up replacing unit. Created new workorder for cust wth MS and will need control and console to repair unti.
Near New Braunfels, TX 78130
Diego G.
Job Details: 11/16/2018
OVEN JENN-AIR JJW2830DS01 Arrived on site. Cust states shes doesnt have this oven no more. Jennair ended up replacing unit. Created new workorder for cust wth MS and will need control and console to repair unti.
Near San Marcos, TX 78666
Robert
Job Details: 11/16/2018
COOKTOP WHIRLPOOL WFE515S0EB1 "Arrived on job to replace switch and burner. Switch shorted and burned burner shorted and porcelain cracked. After replacement of parts test, operation normal."
Near Niederwald, TX 78640
Leonardo
Job Details: 11/16/2018
OVEN WHIRLPOOL WOD51EC0AB05 Arrived on site to test unit for liner being damaged. Took pictures and talked to whirlpool. Send picture to tech support and per whirlpool tech damaged was not caused by the unit. Job complete File#7723439887
Near , TX 78748
Leonardo
Job Details: 11/16/2018
OVEN WHIRLPOOL WGE745C0FS00 Arrived on site to test unit for oven not heating correctly. Test unit and found upper and lower sensor opened error codes. Replaced sensors and found board not closing relay for lower bake. Replaced control test unit and unit test good job complete unit heating correctly.
Near Martindale, TX 78655
Robert
Job Details: 11/16/2018
RANGE WHIRLPOOL WFE505W0HW0 Arrived on job to replace cooktop. Cooktop ordered wrong color needed to be white. Ordered new cooktop in white ; ordrng 1 W11175877 (COOKTOP)
Near Austin, TX 78757
Luis
Job Details: 11/16/2018
REFRIGERATOR FRIGIDAIRE FFHT2126LW2 Arrived on site for door not sealing found door not fully closing. Adjusted door hinge added washer checked door operation good fresh food door sealing correctly
Near New Braunfels, TX 78132
Diego G.
Job Details: 11/16/2018
MICROWAVE JENN-AIR JMC2430DS00 arrived on site. Check for display issues. Found error code F2E1 for stuck key. Will need console assembly to repair unit. Rescheduled for 11/19/18. Customer states they will be out of town but someone will be at the home just in case if nobody answers phon on return visit. Gate code 1231. ; ordrng 1 W11229663 (CONSOLE )
Near New Braunfels, TX 78132
Diego G.
Job Details: 11/16/2018
MICROWAVE JENN-AIR JMC2430DS00 arrived on site. Check for display issues. Found error code F2E1 for stuck key. Will need console assembly to repair unit. Rescheduled for 11/19/18. Customer states they will be out of town but someone will be at the home just in case if nobody answers phon on return visit. Gate code 1231. ; ordrng 1 W11229663 (CONSOLE )
Near New Braunfels, TX 78132
Diego G.
Job Details: 11/16/2018
MICROWAVE JENN-AIR JMC2430DS00 arrived on site. Check for display issues. Found error code F2E1 for stuck key. Will need console assembly to repair unit. Rescheduled for 11/19/18. Customer states they will be out of town but someone will be at the home just in case if nobody answers phon on return visit. Gate code 1231. ; ordrng 1 W11229663 (CONSOLE )
Near New Braunfels, TX 78132
Diego G.
Job Details: 11/16/2018
OVEN JENN-AIR JJW2830WS02 Arrived on site. Check for rack issues. Found service pointer for rack update. Cust needed to reschedule repair. Office to resch due to no signal ; schdld next appmnt for 11/20 TUE !
Near New Braunfels, TX 78132
Diego G.
Job Details: 11/16/2018
OVEN JENN-AIR JJW2830WS02 Arrived on site. Check for rack issues. Found service pointer for rack update. Cust needed to reschedule repair. Office to resch due to no signal ; schdld next appmnt for 11/20 TUE !
Near New Braunfels, TX 78132
Diego G.
Job Details: 11/16/2018
OVEN JENN-AIR JJW2830WS02 Arrived on site. Check for rack issues. Found service pointer for rack update. Cust needed to reschedule repair. Office to resch due to no signal ; schdld next appmnt for 11/20 TUE !
Near Kyle, TX 78640
Kevin
Job Details: 11/16/2018
WASHER MAYTAG MVWC415EW0 "Arrived on site and inspected water down drain pump has failed, actuator will not set on spin, and capacitor will not start motor. Replaced capacitor and actuator and motor wheel spin again that will need to bring back drain pump to complete repair. No water leaks from connections at time of service. Quoted customer TL200 parts are being covered by Whirlpool. Collected service fee.; ordrng 1 WPW10661045 (drain pump)"
Near Belton, TX 76513
Steve C.
Job Details: 11/16/2018
DRYER WHIRLPOOL WED7500GC0 Arrived on site to replace the repair kit due to the belt is broken. Replaced the kit and tested the unit. Unit works properly and advise customer to clean air vents every six months.
Near Salado, TX 76571
Steve C.
Job Details: 11/16/2018
WASHER WHIRLPOOL WFW95HEXL2 Arrived on site for the unit has the error code F8e1. Tested the unit and found the hot water solenoid is clogged on the valve. Replaced the valve and tested the unit. Unit works properly and all water connections were dry at the time of service. Customer still under the one year warranty.
Near Hutto, TX 78634
Wesley
Job Details: 11/16/2018
WASHER WHIRLPOOL MVWX655DW1 Arrived on site and replaced burned out Drain pump. Unit is now operating as designed.
Near Hutto, TX 78634
Wesley
Job Details: 11/16/2018
DRYER MAYTAG SDE515DAYW Arrived on site and reinstalled dryer belt to repair. All else checks is good. Leveled unit as well. Belt was dislodged.
Near Burnet, TX 78611
Jonathan
Job Details: 11/16/2018
WASHER GE GTW460ASJWW "Arrived on site for washer not operating. Found unit not installed, connected power and installed drain to bucket. Performed diagnostics mode and found error code for lid lock and inlet valve. Started unit in normal mode and would not advance cycle. Tested door lock resistance and found none. Replaced lid lock and tested unit in normal spin mode and unit advanced cycle. Tested inlet valve resistance and found within range. Inspected valve screen and found cold water valve screen clogged, cleaned screen. All tested good, no water to unit at time of service."
Near Jarrell, TX 76537
Steve C.
Job Details: 11/16/2018
RANGE HOTPOINT RB526DP1BB "Arrived on site for the unit cooktop is not working properly. The tenant advised that the left rear burner will make electrical popping noise. Tested the unit and found the receptacle for the left rear burner has shorted out and also shorted out the element for the left rear burner. Also the burner “on” is continuously on and will not turn off. Found the left rear switch is shorted out and will need to be replaced. Quoted the customer for the switch, lr block , element and labor. Office will need to contact the landlord and get authorization and reschedule the customer.; ordrng 1 CNOTE (AUTHO) and 1 WB17T10006 (block ) and 1 WB24T10027 (inf switch cntl 8" LR) and 1 WB30K10021 (range 8 surface elem )"
Near Georgetown, TX 78628
Tyler B.
Job Details: 11/16/2018
WASHER GE GHWN4250D1WW "Arrived on site for water standing in unit, found valves leaking, R&R valves and tested good. No leaks on site"
Near Jarrell, TX 76537
Steve C.
Job Details: 11/16/2018
OVEN GE PHB925ST1SS Receive the part and verified with LS and JC and advise the wire harness is incorrect. Will need to put into research and reschedule the customer.; ordrng 1 RESEARCH (MAIN HARNESS)
Near Georgetown, TX 78633
Lou
Job Details: 11/16/2018
DISHWASHER KITCHENAID KDTE234GPS0 "arrived on site to install previously diagnosed and ordered part. Upon arrival, I placed the unit in diagnostics to test and found error codes FrE3 ad F7E1. I cleared the codes and continued with testing. During testing, I found that the motor did not run (F4E3). At the end of diagnostics, using s cup of water, I poured it on the element and found that it sizzled. I removed and replaced the sump/motor assembly and tested again. The unit operated as designed. No water leaks observed during service, job completed."
Near Leander, TX 78641
James
Job Details: 11/16/2018
REFRIGERATOR KITCHENAID WRV986FDEM01 Arrived on site and tested operation. Found no water getting to ice maker in freezer. Found water line frozen due to the heater was not plugged in to harness. Used steamer to that the ice from the line and plugged the heater in and cleared the water line. Unit working properly and all water connections dry at time of service. Job complete
Near Round Rock, TX 78664
Jerry C.
Job Details: 11/16/2018
REFRIGERATOR GE DTS18ICRDRWW "DTS18ICRDRWW Arrived to instal parts. I removed the sealed compressor and installed the replacement, with the dry drier and service port. I found and corrected a low side leak and then completed vacuuming and charging. The unit cooled as designed, operational test good, no leaks observed during service."
Near Round Rock, TX 78664
Paul
Job Details: 11/16/2018
WASHER WHIRLPOOL WTW5000DW1 Arrived onsite for the washer that does not get the clothes wet in the wash cycle and the lid does not lock in the wash cycle. I tested the washer with ms with the unit loaded with a load of blankets and towels. I bypassed the lid switch and left the lid open so ms could see what the clothes do during agitate and explained how they move across the wash plate to clean the clothes. Ms stated that the use and guide manual stated the unit should lock in the wash cycle and the Home Depot rep stated it should lock in the wash cycle. I explained to ms that on the new machines the unit will not lock until it gets to the rinse and spin cycle but I explained that I would call techline to verify this. I called techline and spoke with Dustin about the lid lock. File# 7723384371. Dustin said that I was correct and it locks when it gets to the rinse and spin cycle. I went over all the selections on the washer and explained what happens in each selection with ms. The unit
Near Austin, TX 78728
Paul
Job Details: 11/16/2018
REFRIGERATOR WHIRLPOOL WSF26C2EXY02 Arrived onsite for the refrigerator with product freezing in the FC. Ms stated the dispenser stops working sometimes. I found the dispenser working at this time but the water was at almost a freezing temperature. I found the diffuser not closing in test three causing food to freeze in the RC and suspect this is causing the water lines at the filter housing to freeze up. I replaced the diffuser and tested the unit. The diffuser is working as designed. There were no water leaks present at the time of service. Call complete.
Near Georgetown, TX 78628
Tyler B.
Job Details: 11/16/2018
REFRIGERATOR MAYTAG MSD2554AR "Arrived on site for unit popping breaker. Plugged in unit, unit fired right up, found 1.1 A draw at compressor. Found compressor harness 80% plugged in re plugged clip. And still running fine. Could not duplicate"
Near Austin, TX 78704
Leonardo
Job Details: 11/16/2018
DISHWASHER WHIRLPOOL KDTE334GPS Arrived on site to test unit for no power. Test u it and found outlet getting 120 checked junction box and found white wire loose from wire nut. Secured connection test unit and unit test good no leaks present at this time.
Near Austin, TX 78703
Leonardo
Job Details: 11/16/2018
DISHWASHER WHIRLPOOL KDTM404ESS1 Arrived on site to test unit for unit not washing correctly. Test unit and found not enough water going in to unit. Found bad valve and bad element. Replaced valve 2 and element .Test unit no leaks present at this time and unit filling with plenty of water. Job complete
Near Leander, TX 78641
James
Job Details: 11/16/2018
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site and tested operation. Found temp in freezer set to -5 but only getting down to 21 degrees. Found fresh food set at 33 and found to be at 35. Ran test 4 to test fans and sealed system. Found that rc compartment is functioning properly and fc compartment will begin to develop a frost patterns and then it recedes back to cap tube. Found that the compressor was not ramping up to high speed during testing and installed a new control. Compressor now ramps up but no change in frost pattern. Unit has indication of a weak compressor or low charge as customer has stated that the unit began to lose efficiency with in a few days of installation. I will need compressor, uv drier, process stub and fresh food evaporator upon return visit. Please allow 3 hours for repair. ; ordrng 3 CNOTE (3 HOURS)s and 1 TJ90SF8404 (STUB) and 1 W10832994 (compressor) and 1 W11116006 (evaporator) and 1 WPW10143759 (dryer-UV)"
Near Liberty Hill, TX 78642
Jonathan
Job Details: 11/16/2018
MICROWAVE WHIRLPOOL WMH31017HZ0 "Arrived on site to install previous diagnosed parts. Gained access to high voltage side. Removed burnt transformer, capacitor, magnetron and diode. Went to install unit and found damper not allowing to open, due to exhaust vent insulation. Made minor adjustment to damper to allow to open and close. Tested microwave heating operations. All tested good."
Near Liberty Hill, TX 78642
Jonathan
Job Details: 11/16/2018
DISHWASHER WHIRLPOOL WDF330PAHS0 "Arrived on site to install previous diagnosed part. Installed door panel and tested. All checks good, no water leaks present."
Near Round Rock, TX 78681
Jerry C.
Job Details: 11/16/2018
WASHER WHIRLPOOL WTW8800YW0 "WTW8800YW0 Arrived to inspect noise. I found the suspension rods worn and allowing excessive vertices movement of the tub assembly. I removed and replaced the suspension and tested the unit. Operational test good, no leaks observed during service."
Near Georgetown, TX 78628
Tyler B.
Job Details: 11/16/2018
WASHER LG WM2350HWC Arrived on site for wash complaints found inlet valve surging. Needs new inlet valveValve; ordrng 1 5221ER1003A (INLET VALVE)
Near Austin, TX 78745
Kevin
Job Details: 11/16/2018
WASHER AMANA NTW4516FW2 "Arrived on site and sent washer into diagnostic cycle and found error code for Long fill , found cold water valve is blocked by sediment and after clearing water flow has returned. Found that washer is plugged into a power strip Sharing an outlet with other items, explained to customer that this can cause washer to be erratic, As they are susceptible to electronic noise. Documented call with tech line SR7723441913"
Near Georgetown, TX 78628
Tyler B.
Job Details: 11/16/2018
DISHWASHER KITCHENAID KDTE104ESS3 "Arrived on site for broken rack, found wrong model and supllied wrong adjuster ordering correct adjuster ; ordrng 1 WPW10195417 (wheel) and 1 WPW10546503 (adjuster)"
Near Georgetown, TX 78633
Jonathan
Job Details: 11/16/2018
DISHWASHER KITCHENAID KUDC10FXSS5 "Arrived on site for dishwasher leaking. Customer had unit pulled out and water disconnected. He stated he was not able to get it connected without it leaking. Inspected unit and found inlet valve mounting bracket was broken and connector was pulled. Found no loop in drain line and unit was possibly getting back flow water. Inspected terminal connector on valve and was able to repair. Frond washer deformed in water supply line, removed washer and replaced with new one. Corrected drain line and installed unit. Performed diagnostics mode, found error code 10-1 dispenser fault, 6-6 cold water interning unit and 5-1 door latch fault. Monitor unit while in diagnostics mode. No water leakage. Removed panel and looked for traces of water, none found. Ran test cycle agin. All tested good, no water leaks present. Spoke with customer on soap usage and proper way to load unit. (DW245) Service and labor $169.99 -10% for military discount plus tax $12.62. Total fo
Near Austin, TX 78745
Kevin
Job Details: 11/16/2018
WASHER MAYTAG MTW6700TQ1 "Arrived on site and found drain pump has failed, after replacing drain pump all function has returned to washer. No water leaks from connections at time of service, job complete."
Near Leander, TX 78641
Lou
Job Details: 11/16/2018
OVEN WHIRLPOOL WOD93EC0AS05 "arrived on site to inspect drawer below oven too hot. Upon further inspection, using my thermalcouple, I placed my thermal lead at the middle of the center rack to test temps. I pressed Bake at 350 and pressed start. While testing, I felt the vent to verify it was venting correctly and it was. At the 350 beep (Preheat Standard multi rack) my temp reading was 360. The vent continued to work as designed. The air coming out was appropriate. I advised the customer that the unit vents from the bottom and will continue to vent until the unit cools down. I advised that the drawer and it’s contents may get hot to the touch due to the venting airflow. I provided tips for use and care for the unit. Job completed."
Near Leander, TX 78641
Lou
Job Details: 11/16/2018
COOKTOP WHIRLPOOL WCG55US0HS00 "arrived on site to inspect cooktop flames height. Upon further inspection, the customer advised that the unit is not heating the food properly. I tested all four burners and all four flames were the appropriate height. The customer advised that they had some soup that boiled over and they feared that it leaked inside the unit. Using my boards, I lifted the unit from its place and sat it on the boards so I could remove the top. Once I remove the top, I found a large amount of debris is the bottom of the unit and in the back left burner. I cleaned the back burner and the customer cleaned up the bottom. I placed the unit back into its place in the countertop and tested the burners again. All four burners operated as designed. I did adjust the front left simmer burner due to the flame being a little too high. No gas leaks observed during service, job completed."
Near Leander, TX 78641
James
Job Details: 11/16/2018
DISHWASHER GE PDT855SSJ0SS Arrived on site to install new drain pump. Upon further inspection I found the jumper pins on the control were set to a different model. Corrected jumpers and tested. Found unit working but door not latching consistently due to installation. I was unable to remove unit to adjust feet as it is stuck in the cabinet. Instructed customer of issue and recommended having a contractor correct the installation to allow door to close and latch properly. All water connections dry at time of service. Job complete
Near Austin, TX 78731
Luis
Job Details: 11/16/2018
REFRIGERATOR KITCHENAID KSCS25FKSS01 Arrived on site for no ice. Ran icemaker through a harvest icemaker passed no water entering icemaker. Ran voltage to valve solenoid not energizing diagnosed failed water valve. Part is discontinued will notify AUTHO .; ordrng 1 2199838 (VALVE DISCONTINUED )
Near Leander, TX 78641
James
Job Details: 11/16/2018
DISHWASHER WHIRLPOOL WDF320PADS3 Arrived on site and tested operation. Found sump not pushing enough water for upper spray arm to function properly. Installed new sump and motor and tested operation. Unit working properly and all water connections dry at time of service. Job complete
Near Austin, TX 78745
Kevin
Job Details: 11/16/2018
WASHER MAYTAG MVWC565FW1 "Arrived on site found customer is experiencing washer is filling up two random levels, did not find any saved error codes. Replace control board to replace pressure sensor, ran a calibration cycle and all functions in manual and everything is working properly. Insured tub in basket are leveled and centered, No water leaks from connections at time of service, job complete"
Near West Lake Hills, TX 78746
Kevin
Job Details: 11/16/2018
WASHER WHIRLPOOL MHW8000AW0 "Arrived on site and ran a diagnostic cycle and did not find any leaking, started washer on a cleaning cycle and 10 minutes and they’re still no leaking. With customers permission left rear and top panel off of the machine so customer can get a better idea where water is coming from. Customer will call back into office and they have more information, job complete"
Near Wimberley, TX 78676
Brandon
Job Details: 11/16/2018
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site for customer complaint of freezer light and top fresh food lights not working. Found bad freezer light module, I replaced module, unit tested good. Collected payment on check. Module 80.34Service 149.99"
Near Round Rock, TX 78681
Tyler B.
Job Details: 11/16/2018
DRYER WHIRLPOOL WED4815EW1 "Arrived on site for complaints of gap in between panel and drum. Found bottom roller locks fell off, R&R repair kit and tested good"
Near Leander, TX 78641
James
Job Details: 11/16/2018
DRYER MAYTAG MEDX655DW "Arrived on site and tested operation. Found dryer would not start due to a failed exhaust thermal fuse. Installed new fuse and tested. Found that element heating even when temp,switch set to air. Also found that the rollers have worn and drum is not sitting properly in unit. Due to the excessive heating of the element it will require replacement as well. ; ordrng 1 279838 (element,heater) and 1 4392065 (dryer repair kit) and 1 W11230567 (TEMP SWITCH ) and 1 WP3392519 (fuse-thrml)"
Near Round Rock, TX 78665
Tyler B.
Job Details: 11/16/2018
DISHWASHER KITCHENAID KDTE104DSS0 "Arrived on site for no drying, found element and fuse good, found control not sending voltage to heater, R&R control and tested good no leaks on site Control
Near Leander, TX 78641
James
Job Details: 11/16/2018
MICROWAVE WHIRLPOOL WMH31017FB0 "Arrived on site and found glass of bulb has broken free from base. Attempted to replace holder and found that the harness has soldered itself to the holder. Upon further inspection I found the wrapper and base dented badly on the right side and I would have to drill out the screw head to remove the wrapper to replace the harness that is needed for repair. Unit will need new base, wrapper, main harness, holder and lamp to repair.; ordrng 1 CNOTE (NEEDS AUTHO) and 1 W10245196 (base) and 1 W10845689 (wraper-cab) and 1 W10872453 (harns-wire)"
Near Blanco, TX 78606
Brandon
Job Details: 11/16/2018
WASHER WHIRLPOOL MAH4000AWW "Arrived on site to replace drain pump that customer had, I replaced pump unit tested good.
Near Dripping Springs, TX 78620
Brandon
Job Details: 11/16/2018
DRYER WHIRLPOOL WED75HEFW0 "Arrived on site to replace control panel on dryer, I replaced control panel, unit tested good.
Near Copperas Cove, TX 76522
Arthur B.
Job Details: 11/16/2018
OVEN MAYTAG MEW6630DDB "Arrived onsite for customer complaint of wall oven broil not coming on. Tested unit and found control would come on and then go blank. Also could hear blower making loud squealing noises. Unit will need new control, fan blower and sensor to complete repair. R/S customer for Monday 11/19. ; ordrng 1 12001656 (sensor,ovn) and 1 WP8507P323-60 (cntrl-elec)"
Near Marble Falls, TX 78654
Thomas L.
Job Details: 11/16/2018
DISHWASHER KITCHENAID KDTE104ESS1 Arrived on site for poor drying conditions. Tested unit in diagnostics and dispenser has failed. Customer selected the return date and has paid in fall. Water connections were all dry.; ordrng 1 W10861000 (detergent dispenser)
Near Austin, TX 78735
Leonardo
Job Details: 11/16/2018
DISPOSAL WHIRLPOOL GC1000PE4 Arrived on site to test unit for disposal leaking. Test unit and found unit leaking from bottom. Replaced disposal test for leaks no leaks present at this time job complete.
Near Austin, TX 78735
Leonardo
Job Details: 11/16/2018
COOKTOP WHIRLPOOL UXB1200DYS Arrived on site to test unit for fan not shutting off. Test unit and found bad switch. Base on the model no parts are available.