"Arrived onsite and repaired unit with loud noise. Found debris in the blower housing, repaired by removing debris. All checks good. Unit is now operating as designed."

Arrived on site to test unit for unit not working. Test unit and found no power. Found bad breaker itself. If you just touch the breaker the breaker turns off. Advised office to get electrician to replace breaker job complete.

Arrived on site to test unit for front panel coming apart. Found bad front glass panel. Spoke with safety they said to use the same file number. Replaced panel test unit and unit test good job complete.

Arrived on site to test unit for unit not draining and bad smell. Test unit and found unit draining correctly and filter cleaned smell coming from disposal advised customer to get the disposal cleaner to get rid of smell job complete.

"Arrived on site for a dryer with the cycle select knob not working. I tested the unit and found the screen always stating Please rotate the knob to an available no matter the position of the knob. Per the SP W11436354 I gained access to the console ribbon. I found the ribbon secure, indicating a bad console. I replaced the console per the SP and then tested the unit. The unit began working as designed. I advised the customer on how when the knob is selecting the top empty cycles, the UI will display the please rotate knob message. Call complete."

"Arrived on site for a dryer clicking when pressing start, but not actually running. I checked voltage at the wall and terminal block. I found both good. I then gained access to the inside of the unit and found the belt, motor, and pulley physically broken.

"Arrived on site for washer making banging noises. Inspected unit and work area. Performed diagnostics mode and checked fault codes. Found F8-E1 long fill. Ran automatic test mode and found slow cold water pressure. Found failed inlet valve. Removed valve and installed new. Tested operation and all tested good. No water leaks detected during service. Found customer using anti combustion hoses, no issues when testing but informed customer of possible issues with hoses."

Arrived on site to replace glides and drawer. Replaced all parts test unit and unit test good job complete

"Arrived on site for no cool. Found compressor attempting to start diagnosed a defective compressor

"Arrived on site. Found water over filling water pan due to defective water sensor in pump,replaced pump water shutting off correct.y when pan full."

"Arrived on site. Replaced defective fan motor,powered unit on fan powered on,reassembled u it checked air flow good.

"Arrived on site for no cool. Removed evaporator cover found oil on insulation diagnosed a leak in the fresh food compartment,removed evaporator,installed new evaporator during installation of new coil and having to adjust tubing found broken cap tube. Called tech support per tech support unit is unrepairable and whirlpool will contact customer. SR#7733818184"

Arrived onsite for washer making noise when in use. Upon inspection I found that the belt cam and gearcase need to be reallocated see pix. I replaced them and tested unit and found unit operating as designed no leaks. Job complete

Arrived onsite for dryer with no heating. Upon arrival I found that the heating element had failed. Cx had pats stent to them from Samsun. I used there parts to perform the repair. I tested unit and found unit operating as designed job complete.

Arrived onsite for dishwasher not getting Amy water. Upon inspection I found that that the water was turn off at the wall and the reason was that the valve would leak when in the on position see pix. I advised customer to have a plumber come out and take a look at it for her. Job complete

Arrived onsite for for washer that is making noise when in wash cycle. Upon inspection I found F0e7 code stored. I inspected the drive system and found that it look good. Upon further inspection/ testing I found that the gearcase had an internal failure causing the noise. I replaced the gearcase and tested unit and found unit operating as designed no leaks job complete.

Arrived onsite for ice machine with flashing power and max ice lights. Upon inspection I found that the evap thermistor not attached to the evap which can cause this issue. I corrected this issue and tested unit and found unit operating as designed. Job complete

Arrived onsite for ice machine not making ice cubes as per cx. Upon inspection I found that the cutting grid was broken. replaced the grid and tested unit and found unit operating as designed. Job complete no leaks.

"Arrived on site for dispenser not working. Tested dispenser no water,removed filter readjusted housing and inlets,reinstalled filter tested water dispenser unit working as designed"

"Arrived on site for a washer thats making abnormal sounds during the spin cycle. Inspected unit and work area. The customer advised that they made the sound six total times and say button it but the last time that it did it, they were concerned with the overall well-being of the washer. They have wash cycle since and have not been able to replicate the sound but wanted to check it out. Ran the unit through diagnostic testing testing the shifter, spin, agitation, Phil, and draining. All tested good. Due to inability to replicate issue, I was unable to find a fault with the unit. Advise the customer to keep an eye on the unit and call back if further issues persist. Call complete."

Arrived on site for a washing machine making a clicking noise and with something that fell under the agitator. Upon arrival the customer stated that it looked like something metal fell under the washplate. I removed the washplate and found a piece of plastic and a dime in there. I removed both and then tested the unit. I put the unit into diagnostics mode and found no stored error codes. I then ran a diagnostics cycle and found it ran through as designed. Call complete.

Arrived onsite for dishwasher still leaking. Upon arrival tested unit. Ran normal load. After about 35-40 min unit began to leak from diverter section of sump and motor. Notified customer. Recommended replacing sump and motor assembly. Replaced sump and motor assembly and tested. Unit is no longer leaking. Job complete

"Arrived on site to replace water reservoir from previous diagnosis. Customer stated unit is not cooling properly and making unordinary tapping noises. Noticed piece of plastic behind compressor cover. Exposed compressor to further investigate and heard a very slight hissing noise and a tapping sound. Found cap tube was waking hissing and tapping sound. Unit is sitting within a cabinet amplifying sound. Very slightly moved cap tube going into cabinet and found tube was leaking. Advised customer tubing going into cabinet was irreparable. Spoke with techline was advised to take install access valve and drier. Drove 20mins back to property after customer agreed to further diagnostics. 2nd visit same day: Tried telling tech line of obvious leak but was not able to get through technicians head as he was not satisfied with current data. Attempted to provide asked data, amp draw was insufficient as compressor not running even after new run cap and starter replaced. Unable to to install new drier as insufficient cap tube present to solder. No point in taking evap picks and leak was 100% obvious(cap tube broken off). Installed access valve on low side and when moved cap tube into drier, cap tube broke off further proving my statement of internal leak. Charged system and obvious leak from cabinet was present. Cap tube has broken off going into linear and cannot be repaired . Demanding extra pay as sealed system components were installed and sealed system repair was attempted to prove what was already diagnosed as irreparable, to satisfy techline. Unit is not repairable!!!!!! Job complete. Spoke with CS."

Arrived on site to install previously diagnosed parts. I installed the new valve and then tested he unit. I found the unit working as designed. No leaks observed at the time of service. Call complete. Only used one valve and will be returning the other.

Arrived on site to install the heater per the SP. I installed the heater and then test the unit. The unit is working as designed and no leaks observed at the time of service. Call complete.

"Arrived on site for a refrigerator not cooling correctly in the front of the RC. Upon arrival I found the unit in the garage. I checked temps and found the front of the RC at 35?F and the freezer at 3?F. I informed the customer of my findings, and that due to the heat in the garage when feeling the temp in the fridge after the door is opened it may feel warmer than it actually is. The unit is working as designed.

Arrived on site to install customer provided door lip seal. I I inspected the unit and work area I removed and disassemble the door. I installed a new lip seal. I reassembled the unit.

"Arrived on site to install previous diagnose part. I gained access to the console and replaced it with new. I powered the unit on and verified the model and serial nu,bear wrote to the new console. I ran a baking cycle and found the unit heating properly. I found all keys working and responding.I inspected the shelf and found the shelf has a cut out. I spoke to the customer about the shelf, the home builder needs to come out and replace the shelf, otherwise the oven wont vent properly and it will blow thermal fuses. Unit is connected to WiFi. Job complete."

"Arrived on site for freezer door not opening properly. I inspected the unit and work area. I found the tracks failed. I replaced both tracks. The customer tested the door, it is now working as designed. Job complete."

Arrived on site for refrigerator not cooling in either compartments. Found unit at room temp in both compartments on arrival. I then found amperage to compressor was over 2.4 and rising. Found all fans running. Found unit had lowside leak in rc evap coil. Also found drip pan under rc evap cracked in half. ; ordrng 1 W11457241 (Drip pan) and 1 W10630535 (Rc evap coil) and 1 W10183959 (Compressor) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 Nitrogen (Nitrogen) and 1 Cnote (Needs rescheduling for at least 3hrs)

Arrived on site for refrigerator not cooling/making ice. Upon arrival confirmed issue and found ice build up around/inside ice maker compartment. Also found amperage to compressor at 2.3 and over heating while drier was room temp. Found temps in rc at 56. Couldnt removed rc evap cover due to rusting of liner screws. Unit shows signs of lowside sealed system leak as well as possible internal liner/rc cover damage. Cant guarantee reliable repairs without risking damage to rc liner further. Will need findings reported. Call complete ; ordrng 1 Cnote (Need findings reported)

Arrived on site to diagnose a range with burners not regulating temperature. Found lf and rf infinite switches failing and they will need to be replaced to complete repairs; ordrng 1 WPW10167742 (Lf switch) and 1 WPW10149355 (Rf switch)

Arrived on site for freezer leaking water. Upon arrival confirmed issue. Found closgged drain line. Found drain pan under evap coil off alignment and warped. Was able to reshape drain pan. Cleared drain line. Found major section of insulation damage behind/under evap coil. Due to Drain pan warping defrost heater had melted through most of liner. Found unit unrepairable due to damage. Need findings reported. Call complete ; ordrng 1 Cnote (Need findings reported)

"Arrived onsite for Neither the freezer nor the refrigerator is cooling properly. Ran diagnostics and Defrost sensor failed. Test heater and heater is good. All other test passed. Also found failed water filter housing. Ordering evaporator harness, housing , and filter. Office to reschedule ; ordrng 1 W11162042 (Water filter housing) and 1 EDR1RXD1 (Water filter) and 1 W11545823 (Evaporator Harness)"

Arrived SMOKING DURING SPIN CYCLE. BELIVES ITS THE BELT OR THE BEARINGS. Upon arrival inspected unit. Found bellow was rubbing basket due to unbalanced load. Inspected suspension and is good Ran spin test and unit spins correctly. Need to order bellow/gasket. Need parts researched and AUTHO if parts exceeds 100.00. Office to schedule ; ordrng 1 AP4439003 (Bellow/gasket) and 1 Autho (Autho)

"Arrived on site to inspect washer noises/vibration. Upon further inspection, I placed the unit in diagnostics and when I tested the cold valve, the unit began to make a loud rumbling noise. Continued with testing and the unit operated as designed. I removed the water hoses and inspected the valve and found the cold valve screen badly corroded with debris. ; ordrng 1 AJU75152602 (Valve) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

"Arrived on site to inspect range oven not heating properly. Upon further inspection, I removed the bottom panel to access the bake element and found the element had shorted out and burnt in two pieces.

"Arrived on site for a washer and dryer combo not working. Upon arrival the customer stated that the dryer will not start, and when you press the start button on the dryer it will flash lights on the washer side. The washers lock is also stuck in the lock position and the washer will not respond. The customer also stated they had an electrician and found a good 240VAC at the back of the unit. I tested the unit and was able to replicate this. Upon further inspection I found the unit not accessible to pull out all the way to verify voltage. I was able to access to the control however. I tested the unit and found the dryer time was abnormally clicking and trying to work, but not operating properly. I gained access to the control and timer and checked voltage. At the main control I was only getting 75VAC and at the timer only 180VAC. I also found the green LED on the control not lit. These indicate a possible control and timer failure. I am ordering the timer, control, and dryer start switch to install. I advised the customer on having the unit accessible in order to verify voltage and possibly gain access to the latch. Office to reschedule. ; ordrng 1 W10854240 (Timer) and 1 WPW10420741 (Start Switch)"

"Arrived on site for a refrigerator with no cool. Upon arrival the customer had the unit unplugged. I gained access to the compressor and used my UV light on the SS. I found a leak at the factory lokring by the compressor. Ordering a UV drier, compressor, and tubing kit to repair. Office to reschedule with 2 hour and SS tech.; ordrng 1 W10507884 (Compressor) and 1 876765 (Tube Kit) and 1 WPW10143759 (UV Drier)"

"Arrived on site to test unit for door not opening, tested unit found door has completed fallen apart, will need door to complete repair, door was run without, ordering door office to reschedule ; ordrng 1 W10890775 (Door)"

Arrived on site to diagnose a refrigerator that is not cooling properly. Found controls not cycling unit back to cooling after defrost. Control kit will need to be installed to complete repairs. Office to set return appointment.

Arrived onsite for for continued issues of unit turning off on its own when it gets hot. Called techline but are closed. The timer was recently replaced. Customer would like a phone call Monday asap to see what needs to be done with out any additional cost because the last visit did not take care of issues. Office to reschedule ; O-emld tckt

Arrived onsite for for cooktop with sparking issues. Upon inspection I found that the left burner not sparking I replaced the switch harness and tested found no charge. Upon further inspection I found that the spark module had failed

"Arrived onsite to install previously diagnosed pats. Upon arrival I installed new switches and found no change. I replaced the ui, led driver and found no change. I am ordering pantry ui, pantry harness, and main control. Office to reschedule. ; ordrng 1 WPW10624574 (CNTRL-ELEC) and 1 WPW10769076 (CNTRL-ELEC) and 1 W11170612 (HARNS-WIRE)"

"Arrived onsite to install previously diagnosed pats. Upon arrival I installed new IM, cute, coupler, and valve. And tested unit and found unit operating as designed. Job complete D2c ice container.; ordrng 1 D2cW10873791 (D2c ice container)"

Arrived on site for refrigerator not making a problem leaking water from the icemaker into the dispenser the door. Upon arrival confirmed issue and found ice bucket had a solid block of ice formed in it as well as the icemaker overfilled from a leaky valve. made the needed repair of the new valve and ensure there are no leaks once tested and inform the customer to give the unit 24 hours to fill the bucket back up with ice. Call complete

Arrived on site for washer leaking from door. Upon arrival confirmed issue and found crack in bellow seal. After replacement of bellow I reassembled and tested unit. Found washer could cycle as designed with no leaks found. Call complete

Arrived on site for refrigerator to cooling properly. Upon arrival confirmed issue. Found temps in fc were at 0 and rc at 42. Found all fans and compres running. Found ice bucket full. I then found compressor shutting down to early due to clogged condenser coils. Also found drain line clogged and filling into freezer. Cleared drain and cleaned coils. Informed customer to give unit 24 hrs to stabilize temps. Call complete

Arrived on site for dishwasher needing previously diagnosed racks and motor. Pan arrival installed required parts. Reassembled and tested unit twice and found no leaks. Also found soap dispenser opening on both cycles as designed. Informed customer of findings and units status. Call complete

Arrived on site to diagnose an oven that is not turning on. Found thermal fuse open preventing unit from operating. Replaced t-fuse and tested unit. Found all is functioning properly at this time.

"Arrived on site to inspect range oven not heating properly. Upon further inspection, when I opened the oven door, I found a sheet of foil on the bottom panel (photo). Removed the foil and found the bottom panel badly warped (photo). Removed the bottom panel and tested the unit in Bake mode and found the ignitor illuminating but not getting hot enough to ignite the burner. Also found the bottom portion of the door gasket badly torn. Tested the cooktop and all burners are operating as designed. Attempted to contact the property manager and received vm. No gas leaks detected during service, job completed."

"Arrived on site to inspect refrigerator freezer section not cooling. Upon further inspection, I found the FC door gapped in the left and right bottom corners approximately 1/4 inch wide. When I opened the door, I found frost built up in the FC section and water had puddled at the bottom and froze up. I disassembled the unit and found the bottom basket was not installed correctly as it was in backwards. Once I got ice/frost removed and the FC section cleaned up, I reassembled the FC section properly and tested door functions and the unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to install previously diagnosed and ordered part. Due to the left hinge pad missing, I installed a new part and tested the door functions. Unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site for washer. Needing previously diagnosed ui. Upon installing new ui I found full touch and sound functionality. Found washer working as designed. Call complete

"Arrived on site to test unit for unresponsive console, tested unit found control sending power to console but its not turning on, will need to replace console to fix issue

"Arrived on site to install previously diagnosed and ordered part. Due to the right RC door gasket being torn, I removed and replaced the gasket and using my heat gun, I shaped the gasket. Tested door functions and the door is sealing properly. No water leaks observed during service, job completed."

"Arrived on site to remove the refrigerant from a refrigerator. Upon further inspection, I found the unit in the garage and the customer advised that the unit was being picked up with trash, but the refrigerant needed to be removed before doing so. I connected my equipment to the unit and excavated the refrigerant into my recovery tank until the unit was in complete vacuum. I provided a copy of my certification number to provide to the city for pickup (847A93A7DDD60CC21).

"Arrived on site to inspect refrigerator freezer not cooling. Upon further inspection, I tested temps in the FC=16 degrees. I found the FC light not working and the RC lights dim. I found the deli control not working and inspected the deli harness and found 2 of 5 wires broken. I found the RC evaporator drip pan badly warped. I had my customer read the disclaimer provided by management and advised the customer that repairs would not be cost effective at this time.No water leaks observed during service, job completed."

"Arrived on site to install modules per service Pinter provided by manufacturer. Upon arrival, I found that the unit has 10 modules (8 in RC & 2 in FC) that need to be replaced per service pointer #W11606409 and special project code S84638. I removed and replaced all 10 modules and tested the unit. All modules are operating as designed. No water leaks observed during service, job completed."

"Arrived on site to replace previously diagnosed outer glass, replaced glass, tested unit, unit now is functioning as designed job complete"

"Arrived onsite for LOCKED MOTOR? LE ERROR CODE- WONT RUN CYCLES. Upon arrival,test unit and unit will not agitate or spin. After several tries go t the LE error code. Inspected wiring to stator and sensor and wiring is good. Checked resistance on stator and got 7kohms. Should have 10-15 Kohms. Need to replace stator.

Arrived on site for a dishwasher leaking out of the front door when running. I put the unit into diagnostics mode and found stored error codes F2E1 for stuck button. I cleared the error codes. I then ran a test cycle and found it aggressively leaking from the front edge of the tub. Upon further inspection I found the lower wash arm separating and allowing water to constantly spray the front of the tub. Due to this I replaced the wash arm. I then ran a diagnostics cycle again and found the leak was no longer present. Call complete.

Arrived on site for a washing machine constantly draining as soon as the unit is plugged in. I tested the unit and was able to replicate this. I gained access to the control and ohmd out the drain pump. It ohmd out good. This indicates a bad control. I installed the new control and then test the unit. I ran a diagnostics cycle and found the unit running as designed. No leaks observed at the time of service. Call complete.

Arrived onsite for CLOTHES ARE WET AT THE END OF THE CYCLE - NOT SPINNING CORRECTLY WITH CLOTHES INSIDE. Inspected unit and found unit is draining correctly just will not spin. Found LE error code for Locked motor. Need to replace stator.

Arrived on site for a dishwasher with no power. Upon further inspection I found the unit was hardwired. I checked for voltage at the terminal block and found none. I found the breaker was not popped. I advised the customer on reaching out to their electrician.

"Arrived on site to test unit for no cool, tested unit found freezer frosted over, found that the RC gasket is not sealing on bottom left corner and gaps from 1/8 up to 3/16 between FC RC liner and refrigerator facia , due to the air leak in RC condensation buildup in air vent froze preventing air circulation, applied perma gum to back of gasket and sealed all gaps with silicone, advised customer to completely defrost unit 24-48 hours and condensation and frost should not be a issue after, job complete"

"Arrived on site to test unit for burning smell and squeaking noise, found noise coming from idler pulley, replaced belt pulley and bearings, could not replicate burning smell, customer stated that he only noticed it one time and it could be some hair burning up on the element, advised customer to clean ventilation, last time cleaning was done, about 1.5 years ago, unit is now running as designed, job complete"

"Arrived on site to test unit for squeaking noise, tested unit found nut holding cam in place got loose causing belt to squeak and cam to rattle, replaced cam and belt, tested unit, unit now running as designed, no leaks detected job complete"

Arrived onsite for oven not igniting. Upon inspection I found that the blow ignitor was broken. I replaced it and tested unit and found unit operating as designed.job complete no gas leaks.

Arrived on site to diagnose a refrigerator that was leaking in the icebox. At time of service no failures were present. All is working properly at this time and no leaks were found at time of service.

Arrived on site to diagnose a refrigerator with unlevel doors. Leveled unit properly and all is working properly at this time. No leaks were found at time of service.

Arrived on site to replace door gasket for refrigerator. Replaced gasket and tested unit. Found all is working properly at this time. No leaks were found at time of service.

Arrived on site to replace previously ordered parts for range. Replaced burner head and tested unit. Found all is functioning properly at this time.

"Arrived on site to replace previously diagnosed spray arms and heater, verified that parts were needed, replaced spray arms and heating element, tested unit, unit now running as designed, advised customer to use rinse aid at all time to ensure optimal performance, no leaks detected job complete"

"Arrived onsite for LIGHT HASNT TURNED ON FOR AWHILE, THEN IT TURNED ON ONCE AND HASNT AGAIN SINCE. Upon arrival inspected unit and found that voltage to bulb was constant even when on off. Need to replace control. Replaced control and unit operates as designed. Job complete"

"Arrived onsite for washer is not spinning . Upon arrival asked customer what types of issues he was having . He said the unit goes through the cycle but taking longer than use to. Ran auto cycle and all test passed. Ran quick wash cycle and unit operates as designed. Cannot duplicate the issues. I explained to customer when using sensing , the more clothes you put the more water is added, therefore takes longer than small loads. No leaks present at this time. Job complete"

Arrived on site for a dishwasher not draining. Upon arrival the customer showed me how there was some water left over in the filter area. I informed the customer on how this is normal operation. I then put the unit into diagnostics mode and found no stored error codes. I ran a diagnostics cycle and found it ran through as designed. No leaks observed at the time of service. Call complete.

Arrived onsite for a refrigerator that is spilling ice onto the floor when in uses. Upon inspection I found that it needed an ice guid.I installed ice guid and tested unit and found unit operating as designed

Arrived onsite for dryer not heating. Upon inspection I found that the heating element had separated. I installed new heating element and tested unit and found unit operating as designed.

Arrived on site for an ice maker with a physically broken part. Upon further inspection I found the IM sensor broke off and was hanging. I replaced the IM and then tested the unit. The unit is now working as designed. Call complete.

Arrived on site to replace previously ordered parts for washer. Replaced belt and cam and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

"3138 gate code. Arrived on site for water leaking. Turned on water source found water leaking from knuckle on water line from valve to filter,ordering a new water line ; ordrng 1 W11533506 (Tube water)"

"Arrived on site and found counter light is continuously on, light button on control panel is unresponsive, relay on control panel is stuck in on position a new control board will be needed to correct issue; ordrng 1 W10810046 (Control)"

"Arrived on site and found heating element has failed, also found vent to the exterior is PVC, explained that PVC has a maximum temperature rating of 140 degrees. Dryer exhaust output can range from 130 to 165 degrees. PVC can buildup a static charge that can ignite lint buildup and cause a fire. Homeowner should have vent replaced by time of return visit.; ordrng 1 WP3387747 (Vent)"

"Arrived on site for a washing machine making a loud noise. I tested the unit and found an very loud screeching/banging noise while in spin. I gained access to he bottom of the unit and found significant rust and oil. This indicates a faulty gearcase, bearings, and drive assembly. Ordering all drive assembly components to replace. Office to reschedule as a 2 hour job and get authorization. ; ordrng 1 3360629 (Gearcase) and 1 285785 (Clutch) and 1 285203 (Bearing Kit) and 1 2Hour (2 Hour) and 1 Autho (Autho)"

"Arrived on site for a refrigerator that was not making any lights, the LEDs on the panel werent lighting up, and the door was not sealing properly. Upon arrival the customer showed me how the dispenser blue LED lights are no longer working, and how there is a light coming through and a gap at the top of the mullion when you close the door. I found the mullion and door sagging a bit for the mullion to not lay flush with the top of the chassis. I checked temps and found them good, and could not find any frost build up. However, I could see a clear path into the fridge through the top of the mullion. Due to this I am ordering the mullion and door raisers to install on the left RC door. I am also ordering a new dispenser UI to install. I also found the IM icing over and per the IM service pointer the IM kit needs to be installed. Ordering all parts and the office will need to get autho and reschedule. ; ordrng 1 DA82-02696A (IM Kit) and 1 DA92-00965A (UI) and 1 DA97-17452A (Mullion) and 1 DA99-04158A (Door Raiser)"

"Arrived onsite to install previously diagnosed pats. Upon inspection of new pat found that the console was not parts of the console, but the control and it was not brought with me. Customer wants to reschedule. Off to reschedule.; O-emld tckt"

Arrived on site for a dryer throwing an F9E2 error code for drain assembly failure. Upon arrival the customer stated that the unit will run for a minute or two and then the time will quickly start to count down. When it hits about 1:30 it will just stop. They also found they cannot change the time. I tested the unit and was able to replicate the failure. I also found the UI making abnormal noises. I gained access to the control and verified the connectors were good. I then gained access to the pump and found everything good. This indicates a bad control needing to be replaced. Due to the noise I will also replace the UI. I am ordering both parts. Office to reschedule. ; ordrng 1 W11331944 (Console) and 1 W11565028 (Control) and 1 W11409002 (Control Foam Pad)

"Arrived on site for dishwasher,inspected unit and work area. Tested unit and had poor water flow. Tested water pressure from main wall valve and it was good. Found bad water valve. Replaced it and tested. Unit is now operating as designed. No leaks observed during service job completed.; schdld next appmnt for 6/15 WED PM"

"Arrived on site to inspect dishwasher not not staying open. Upon further inspection, I opened the door and found it opening too fast and not stopping as it should when barely opened. I found the friction pads were missing from the hinges. I installed one pad (WP8268961) from my van stock and am ordering the other and scheduled return service for 06/04/22 as 1st call. No water leaks observed during service.; ordrng 1 WP8268961 (Pad)"

"Arrived on site for range control panel damaged and oven temperature -25? off. Inspected unit and work area. Found cooktop scratched (see SD-QUICKPIC). Found both end caps and side panels damaged (see SD-QUICKPIC). Returning control if damaged from panel. Was not able to disassembled to inspect for more damage, would have not been able to reassembled due to damages. Off to schedule return when ETA is available on all parts. Calibrated unit up 25? and spoke with customer calibration. ; ordrng 1 W11175876 (Cooktop) and 1 W11511579 (Control) and 1 W11130372 (Left end cap) and 1 W11130379 (Right end cap) and 1 8272473 (Upper rear cover) and 2 W10162245 (Side panels)s"

Arrived on site to test unit for fan not working. Test unit and found motor locked up. Will need to replace new vent motor will need 2 man ; ordrng 1 WPW10294026 (Motor) and 1 2man (2 man) and 1 2hour (2 hour)

Arrived on site for a microwave that is tripping the breaker and the microwave fuse. Inspected unit and work area. Confirmed the customers complaint and the customer advised that he has replaced several parts on this unit due to ongoing issues. Removed the control panel and checked the door switches. Found that the monitor switch was stuck in a closed position. Also found the fuse blown. Was able to fix the switch but do not have the fuse on hand. Ordering both parts in the office will need to contact their warranty for authorization and set up a reschedule date with the customer of authorization is given.; ordrng 2 5304509451 (Fuse)s and 1 5304509459 (Monitor switch)

Arrived on site for a dryer that is not heating. Inspected unit and work area. Confirm the customers complaint and checked voltage to the unit. Found proper voltage. Attempted to remove the front cover and was unable to get the user interface off even with assistance from other text and SW. Was advised that we would need to break the user interface off in order to gain access. It was advised to order the user interface and all heating components that could be causing this issue. Ordering parts in the office will need to contact the customer about a return date.; ordrng 1 Research (UI) and 1 DC96-00887C (Thermostat) and 1 DC47-00015A (Thermal fuse)

"Arrived onsite for customer complaint of unit not making ice, found failed grid cutter, failed reservoir drain pump, and condenser needed cleaning. Ordering parts and will clean on next visit. ; ordrng 1 2313851 (Pump)"

"Arrived on site for an oven that is not reaching proper temperature. Inspected unit and work area. Tested the unit and diagnostics and found an F3 E0 (oven sensor open or shorted) and F6 E1 (over temperature during cooking) error codes. Check resistance on the oven temperature sensor and found it out of range; ordrng 1 WPW10245259 (Terminal block)"

"Arrived on site for same issue of freezer cooling and ice build up. Found tracks to fully opening and closing correctly,water droplets on roof in freezer compartment showing signs of warm air entering,unit will need new glides. ordrng 1 5218JA1009M (Rail) and 1 5218JA1009L (Rail glide)"

"Arrived on site and found saved error codes 7/2, 8/1. Found wash motor is reading 17.2 ohms on all windings, this is correct. replaced control board but this had no positive effect, spoke with techline and after checking drain pump they recommended replacing harness and drain pump. 7733800033; ordrng 1 W11391581 (Harness) and 1 W11462456 (Drain pump)"

Arrived on site for range needing previously diagnosed propane orfice. Upon arrival installed required part and found bake burner had same results as before. Called techline and spoke with Chris sr#7733799555.was instructed to bring back a Monameter as well as a secondary gas valve. Spoke with pr and from available evidence the orfice labeled propane still isnt the correct size. Was instructed to notify service management to call techline and figure out what the btu values are so we can get correct orfice size. Office to reschedule once resolution can be found. ; ordrng 1 W10554066 (Valve) and 1 Unknown (Monameter) and 1 Cnote (Needs service management to call techline and figure out which orfice size is correct)

"Arrived on site to inspect refrigerator with ice built up on back wall of fresh foods section. Upon further inspection, I found the right RC door gasket badly gapped at the top of the door. Customer has not purchased a new gasket. At previous service call, I attempted to shape the gasket with my heat gun and it failed. I advised the gasket would need to be replaced. I am ordering the right RC door gasket and scheduled return service for 06/10/22. No water leaks observed during service.; ordrng 1 WR14X10237 (Right RC door gasket)"