Near Waco, TX 76710
Jonathan M
Job Details: 02/17/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site for refrigerator with an icemaker problem. Inspected unit and work area. Customer advised they were unable to remove the ice bin. Removed I spent an ice was at the bottom they explained that they had a problem with dispensing ran the unit through a dispense Eichel and unit worked as designed went over user care guide and answered all questions they had. Call complete.
Near Lakeway, TX 78734
Luis
Job Details: 02/17/2020
REFRIGERATOR WHIRLPOOL WRF540CWHZ01 "Arrived on site for damaged doors. Found large dents on freezer door and left hand door. Replaced both doors checked door operation good,checked door seal good."
Near Marble Falls, TX 78654
Jonathan S
Job Details: 02/17/2020
DRYER WHIRLPOOL WED4815EW1 "(DM) Arrived on site for dryer making a noise. Inspected unit and work area. Found a dent on the left side front top, and control panel minor separation (see SD quick pic). Tested unit operation noticed and whining noise during operation. gained access to the guide wheels, found both wheels failed. Replaced both guide wheels and idler pulley. Reassembled unit and tested operation. All tested good, no whining present."
Near Austin, TX 78729
Scott
Job Details: 02/17/2020
WASHER WHIRLPOOL WFW75HEFW0 "Arrived on site for door not closing . Found unit is not draining . Ran diagnostics got 9-1,5-2,0-1,3-1 error codes . During diagnostics unit timed out in drain cycle .ordering drain . No water leaks detected at time of service . Please call to set return .; ordrng 1 WPW10605427 (pump-water)"
Near Leander, TX 78641
Lou
Job Details: 02/17/2020
WASHER WHIRLPOOL WFW92HEFW0 "arrived on site to inspect washer drain pump not shutting off and unit door locked. Upon further inspection, I forgot und the unit unplugged. Plugged it back in and the drain pump kicked on briefly. I removed the top panel and unlocked the door to remove the articles from the unit. Placed in diagnostics showing error code F3E1 & F8E3. Cleared the codes and continued with testing. I removed the detergent cartridge and during testing, found a large amount of suds in the basket. Unit operated as designed. I checked the sensor and it is good as was the sensor tubing. I advised the customer of my findings of the unit detecting too many suds and shutting itself down as the sensor was sensing an overflow due to the amount of suds and they mentioned that they have a water softener. I recommended that they not use the cartridge as it might be dispensing too much detergent as seen from evidence in testing. Made recommendations for detergent use and use & care. No wa
Near Lakeway, TX 78734
Brandon
Job Details: 02/17/2020
OVEN JENN-AIR JJW2430DS03 "Arrived on site for customer complaint of clock being fast. Called techline, Joel from tech support informed me this is a power supply issue, this unit is not WiFi, and the clock goes off of a 60htz cycle, unit working properly SR# 7727149784"
Near Austin, TX 78717
Paul
Job Details: 02/17/2020
WASHER WHIRLPOOL WTW8000DW5 Arrived onsite for a washer to replace the previous diagnosed parts. I replaced the failing control panel. I tested the unit running the UI test and all selections are working as designed. Call complete.
Near Round Rock, TX 78681
Cliff
Job Details: 02/17/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Arrived on site to replace freezer door for refrigerator. Replaced door and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78746
Luis
Job Details: 02/17/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site for freezing in fresh food. Replaced diffuser assembly,y and replaced side wall temperature thermistor,powered unit on ran diagnostics all test passed."
Near Austin, TX 78744
Noah D
Job Details: 02/17/2020
MICROWAVE WHIRLPOOL WMH32519HZ4 "Arrived on site to inspect microwave for not turning off, upon inspection I found the control had malfunctioned. Replaced control and retested with no problem. Job complete"
Near Cedar Park, TX 78613
Lou
Job Details: 02/17/2020
REFRIGERATOR KITCHENAID KRSC703HPS00 "arrived on site to inspect refrigerator ice maker not making ice and no water from the dispenser. Upon further inspection, I tested the water dispenser and none dispensed. I checked the lines at the left door bottom hinge and when I disconnected the lines, water came out. I pulled the unit from the wall and found the water turned off at the wall. Turned the water on and tested the ice maker and dispenser and both are operating. Customer advised that they believe the water line froze and since the water has been turned off and they used a blow dryer to the water lines at the bottom hinge, the water is now flowing. I advised the customer to be careful using a blow dryer on the lines as they can melt from the heat. Put the unit back into its place and leveled. No water leaks observed during service, job completed."
Near Georgetown, TX 78628
James
Job Details: 02/17/2020
REFRIGERATOR JENN-AIR JFI2589AEP Arrived on site and tested operation. Found fresh food section at 15 degrees on lower shelves. Inspected for air leaks and found ice chute seal leaking air into fresh food compartment. Also found water slow to dispense. Inspected filter head and found valves not sealing properly causing obstruction to water flow.; ordrng 1 WP12656023 (endcap) and 1 WPW10287601 (seal)
Near Georgetown, TX 78626
Tyler B.
Job Details: 02/17/2020
WASHER WHIRLPOOL WTW5000DW3 "Arrived to inspect unit that is stopping in cycle. Ran diagnostics and foudnf1e1 and f1e2, replaced control and tested good, but spin was very loud, found gearcase leaked. Replaced and tested good"
Near Briarcliff, TX 78669
Brandon
Job Details: 02/17/2020
OVEN KITCHENAID KODE300ESS04 "Arrived on site for customer complaint of timer not working, found faulty control, I replaced control, unit tested good."
Near Cedar Park, TX 78613
Paul
Job Details: 02/17/2020
REFRIGERATOR WHIRLPOOL KRFF507ESS00 Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the drip pan and found the door working as designed after adding dielectric grease to the cam.\ Call complete.
Near Georgetown, TX 78628
James
Job Details: 02/17/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM14 Arrived on site and tested operation. Found all water lines frozen in unit including reservoir. Found vent obstructed causing air to push into reservoir area. Moved obstruction to different shelf and instructed customer of findings. Instructed that it could take up to 24 hours for all lines to thaw. Job complete
Near Cedar Park, TX 78613
Paul
Job Details: 02/17/2020
OVEN WHIRLPOOL WOS72EC0HS01 Arrived onsite for a oven that the screen went blank. I found the unit working as designed when I arrived because the customer had reset the power. I found the oven and the customers phone not connected to each other or to WiFi. I helped the customer to get the oven connected. The oven is working as designed. Call complete.
Near Salado, TX 76571
Jonathan M
Job Details: 02/17/2020
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 "Arrived on site to install previously ordered parts. Replaced shaft, ice door, and cover. Tested unit and unit is working as designed. Call complete."
Near Austin, TX 78758
David Z
Job Details: 02/17/2020
WASHER ELECTROLUX EFLS627UIW0 "Arrived on site to diagnose washer that sounded like it was making excessive noise, and had failed to spin out and drain clothes several times. Ran diagnostics and found codes E41 (door lock), EF5 Off Balance load. Tested unit in diagnostic mode and listened for noise. Unit did sound a little loud, but not abnormal and could not hear a failed bearing. Tested a quick wash cycle with a blanket. Unit spun properly with minimal vibration. No mechanical errors found on unit. Educated customer on use and care, as all exhibited conditions can be results of overload. No repair performed as none needed.
Near Austin, TX 78759
Scott
Job Details: 02/17/2020
WASHER MAYTAG MVWB835DW3 "Arrived on site , replaced UI . Ran calibration and test wash . All checked normal . No water leaks detected at time of service . Job complete ."
Near Austin, TX 78723
Richard
Job Details: 02/17/2020
DISHWASHER KITCHENAID KDPM354GPS0 Arrived onsite for the dishwasher not working properly. Installed new sump and pump motor that was ordered. Tested dishwasher and it tested good and no leaks detected. Complete
Near Austin, TX 78754
Richard
Job Details: 02/17/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived onsite for the refrigerator not cooling. Upon inspection found that none of the fans were running and compressor was not running. Ran diagnostics and all functions tested fine except for compressor. Heard a clicking noise in main control compartment discovered that the compressor relay was clicking on and off. Replaced control and UI . Plug refrigerator back on and all fans came on and condenser fan came on but the compressor did not come on. Call tech line and we tested power to start device and we are getting 120VAC. Unplug refrigerator and took start device off and tested compressor. Compressor tested bad. Possible burn which caused the control to fault out. Ordering compressor and drier. Sealed system repair needed. Sr 7727154471 ; ordrng 1 876765 (mtg kit) and 1 978026 (valve) and 1 W10873801 (start-dev) and 1 WP978025 (valve) and 1 WPW10143759 (dryer) and 1 WPW10466675 (compressor)
Near Austin, TX 78732
Luis
Job Details: 02/17/2020
ICE MACHINE KITCHENAID KUIC15PRXS0 Arrived on site for no ice. Service light blinking 3 pulses,ran diagnostics 2 blinks for Evap thermistor reading opened. Called tech support to verify if faulty Evap thermistor would prevent ice making. Removed thermistor found thermistor broken in half,replaced evaporator thermistor ran diagnostics all test passed.
Near Round Rock, TX 78665
Andy
Job Details: 02/17/2020
OVEN WHIRLPOOL WOS51EC0AS04 "Arrived on site for oven too hot and bottom of oven damaged. Performed temperature test and found within range. Called tech line and made aware of findings was instructed that bottom damage is cosmetic and there is nothing to be done for it. And that temperature is within range but might try to replace control to be safe but is within range. Spoke with CS. And spoke with customer on what was stated by tech line and that we could replace control to be safe, but unit is operating as designed and is within range. Customer stated that if this is the case there is no need to replace control. No repairs are needed at this time."
Near Hutto, TX 78634
Andy
Job Details: 02/17/2020
WASHER WHIRLPOOL WTW4816FW2 Arrived on site for washer not locking. Tested and inspected unit and found unit is locking but cold side of valve is not opening.
Near Hays, TX 78610
Noah D
Job Details: 02/17/2020
DRYER WHIRLPOOL WED4850HW0 "Arrived on site to inspect dryer for non dry, upon inspection I found The back vent clogged, cleared blockages and retested. Air flow returned, instructed customer on clearing vents, complete"
Near Austin, TX 78736
Kevin
Job Details: 02/17/2020
REFRIGERATOR WHIRLPOOL WRS571CIDM02 "Arrived on site and replaced freezer door diagnosed on previous visit, job complete."
Near Cedar Park, TX 78613
Paul
Job Details: 02/17/2020
REFRIGERATOR LG LSXS26366S/02 Arrived onsite for the refrigerator to replace the previous diagnosed parts. I recovered the refrigerant. I replaced the compressor and drier. I installed a low side service tap on the compressor. I installed the Jig upgraded software for the universal compressor. I vacuumed the system and it held a 30 psi vacuum. I charged the system with 6.17 oz’s of R134A refrigerant. I tested the unit and found it working as designed. Call complete.
Near Lakeway, TX 78734
Brandon
Job Details: 02/17/2020
WASHER ROPER RAX4232KQ1 "Arrived on site for customer complaint of metal scraping sounds when washing a load of rugs. I wasn’t able to duplicate sound, I did notice the frame was not sitting on the base, I also found oil from gearcase and signs of brake going out. I instructed customer to keep using as is after I put frame on base correctly and if problem continues we can replace gearcase and brake
Near Pflugerville, TX 78660
Wesley
Job Details: 02/17/2020
DRYER MAYTAG MEDB835DW4 Arrived on site and repaired noise issues using*motor and pads and foot. Unit is now operating as designed. Advised on repair. All checks good.
Near Round Rock, TX 78665
Tyler B.
Job Details: 02/17/2020
DRYER MAYTAG MEDC215EW1 "Arrived to inspect unit with timer not stopping, timer faulty, contacted safety and got approval to replace time #7727105490, Jen"
Near , TX 78653
Cliff
Job Details: 02/17/2020
DRYER WHIRLPOOL WED6620HC1 Arrived on site to diagnose a dryer that is still making unusual noise. Found blower wheel and motor out of balance. Replaced both parts and added sound pads under motor and under blower housing. Tested unit and found all is functioning properly at this time.
Near Austin, TX 78731
David Z
Job Details: 02/17/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site to diagnose refrigerator that was not able to eject water filters from housing. Examined unit and found cover would open but not eject the filters. Found the ejection arm locking piece broken off and allowing Arm to slide over filter, and filter locked in. Replaced housing and replaced filter since old one was locked in. Retested unit and found all is working as designed. No water leaks found at time of service. Call complete."
Near Horseshoe Bay, TX 78657
Jonathan S
Job Details: 02/17/2020
REFRIGERATOR WHIRLPOOL WRF555SDHB00 Arrived on site for refrigerator leaking water at filter. Inspected unit unit and work area. Found ice buildup at bottom of RC. Performed diagnostics and tested water dispenser and found no water leaks. Inspected ice maker and found fill tube frozen. Found ice has caused fill tube to fail. Will have to return with fill tube to finish repair. Removed ice from bottom of unit and found return vent frozen. Thawed out return vent and cleaned water up. ordrng 1 W11232485 (FILL TUBE) and 1 W11415785 (FILL TUBE)
Near Salado, TX 76571
Jonathan M
Job Details: 02/17/2020
COOKTOP WHIRLPOOL WCG55US6HS00 Right on site for knob that was burned. Inspected unit and work area. Replace knob and tested unit. Adjusted down flame a little and unit is working as designed. Call complete.
Near The Hills, TX 78738
Brandon
Job Details: 02/17/2020
REFRIGERATOR KITCHENAID KSSC36QTS04 "Arrived on site for customer complaint of UI panel not working, and ice and water not working. I reset unit by powering off for 2 minutes, unit tested good after that. If problem continues, will need UI control panel.
Near Austin, TX 78759
Cliff
Job Details: 02/17/2020
REFRIGERATOR KITCHENAID KRFC300ESS01 Arrived on site to perform sealed system repair for refrigerator. Replaced compressor and filter dryer and added process port. Pulled unit into deep vacuum and verified unit held vacuum. Charge compressor with manufacturers recommended amount of refrigerant. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
Near San Marcos, TX 78666
Robert
Job Details: 02/17/2020
VENTHOOD KITCHENAID KXW8748YSS0 Arrived onsite for ventahood auto on concerns. called tech line verified that this unit does have an auto on function but will not turn on until unit thermostat reaches over 165 degrees. Due to the location of the thermostat. There no safe way to test function without risking damage to unit. Sr 7727153487 complete.
Near The Hills, TX 78738
Luis
Job Details: 02/17/2020
REFRIGERATOR KITCHENAID KRFC604FSS00 Arrived on site for no ice. Ran diagnostics ice box fan not running called tech support per tech support need to replace fan again. SR#7727151250; ordrng 1 W11407678 (ICE BOX FAN)
Near Austin, TX 78723
Richard
Job Details: 02/17/2020
WASHER MAYTAG MVWB835DW1 Arrived onsite for the washer not working. During testing found that the console is not working. Washer will not turn on. Tested control board and the green led is flashing which means control board is good per tech sheet. Replaced console and washer tested good. No leaks present.Complete
Near Austin, TX 78741
Jacob
Job Details: 02/17/2020
DRYER WHIRLPOOL WED5620HW1 Arrived onsite for unit making loud noises. Tested unit. Found that vent hose was rubbing making loud noises. Moved vent hose. Tested unit. Unit test good. No issues at this time. Job complete
Near Salado, TX 76571
Jonathan M
Job Details: 02/17/2020
OVEN KITCHENAID KOCE500ESS05 Arrived on site for microwave where that won’t turn off the fan after using the microwave. Inspected unit and work area. Customer showed me what was going on and the fan ran for five minutes without turning off. Customer states that this can run forever until you shut off the breaker to the unit. Placed an in-service diagnostics and found F6 E6 (appliance manager lost communication) and F6 E8 (lost communications with the microwave oven appliance manager) error codes. Ordering control\ ordrng 1 W11179310 (cntrl-elec)
Near Austin, TX 78757
Andy
Job Details: 02/17/2020
OVEN WHIRLPOOL WOS72EC7HS01 Arrived on site for wall oven not keeping time. Upon arrival customer informed that it has not kept time since new UI was installed. Inspected unit and found unit is not hooked up to WiFi. Called tech line (SR# 7727148176) made aware of issue and what was found. Was instructed that that we will need to replace UI and that UI needs to come from Plainfield (or plainville?) was turned over to trade care and was instructed that she could order part but can not get it from that location. Will need to order parts research to get that part. Office to schedule return trip. Authorization needed.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (PARTS RESEARCH ) and 1 SEENOTE (AUTHORIZATION NEEDED )
Near New Braunfels, TX 78132
Robert
Job Details: 02/17/2020
VENTHOOD KITCHENAID KVWB600HBS0 Arrived onsite for ventahood light not shutting off. Upon inspection we found that the UI Control was not working properly. Replaced control and tested light. Everything is working now. Complete.
Near Georgetown, TX 78628
James
Job Details: 02/17/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site and found ice bin frozen into housing. Using steamer I warmed the cavity to remove the ice bin. Cleared all ice and found bin damaged and ice maker has failed causing water to over flow and freezer ice maker housing. ; ordrng 1 W11185686 (ice-contnr) and 1 WPW10300024 (icemaker)
Near Austin, TX 78759
Andy
Job Details: 02/17/2020
REFRIGERATOR KITCHENAID KRFC302ESS02 Arrived on site to install previously diagnosed parts. Tested and inspected unit and found all slide and switch operations to be normal and bin full of ice. Called tech line and spoke with TJ and was instructed that operations are normal but to improve to lift FC door. Did as instructed. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.
Near , TX 78620
Brandon
Job Details: 02/17/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Arrived on site to replace broken ice maker fill tube, after replacing, unit tested good"
Near Harker Heights, TX 76548
Al
Job Details: 02/17/2020
OVEN WHIRLPOOL WFE505W0HW1 Arrived to inspect range not heating.Discovered and photographed the damaged hardwired range cord.Customer will contact rental company to request the owner purchase a new cord and have it installed in the residence properly.When customer has this done she will call to reschedule service.
Near Austin, TX 78733
Jacob
Job Details: 02/17/2020
DRYER WHIRLPOOL WGD8620HC0 Arrived onsite for unit giving e3f3 error code. Replaced parts that previous tech ordered. Tested unit. Unit test good. No issues at this time.
Near Jarrell, TX 76537
James
Job Details: 02/17/2020
REFRIGERATOR LG LMX28987ST "Arrived on site and tested operation. Found unit is not cooling. Fans running and compressor hot. Unit has failed compressor and will need new compressor, drier and control to repair.
Near Austin, TX 78727
Scott
Job Details: 02/17/2020
OVEN WHIRLPOOL WEE510S0FS2 "Arrived on site for door issues.Found handle broken off and glass ground dented . Replaced door front glass and handle . Job complete ."
Near Austin, TX 78753
Wesley
Job Details: 02/17/2020
WASHER WHIRLPOOL WTW5000DW2 Arrived onnsite and found symptom of failed run capacitor. Ordering capacitor to repair. Pop documented. ; ordrng 1 W11283592 (CAPACITOR )
Near Leander, TX 78641
Lou
Job Details: 02/17/2020
WASHER MAYTAG MVWC415EW1 "arrived on site to inspect washer not draining. Upon further inspection, I forgot und the unit with some water in the basket/tub. Placed the unit in diagnostics showing error code F9E1. Cleared the code and manually attempted to drain the water, but the pump failed. Using my wet vac, I removed the water from the unit and removed and replaced the drain pump and retested. Unit is operating as designed. I found that the impellers in the drain pump were broken. No water leaks observed during service, job completed."
Near San Marcos, TX 78666
Robert
Job Details: 02/17/2020
REFRIGERATOR WHIRLPOOL WRT138FZDM00 Arrived onsite for refrigerator icemaker leaking. Upon inspection we found that the evaporator drain was clogged and the overflow was spilling into the fridge. Cleared the blockage and tested drain. Everything working properly and no leaks detected.
Near Austin, TX 78738
Brandon
Job Details: 02/17/2020
REFRIGERATOR KITCHENAID KSSC48QMS02 "Arrived on site for customer complaint of unit not making ice, found optics are faulty, I tried to jump ice maker and ice maker would not rotate. ordrng 1 2266836 (icemaker assy) and 1 W10757851 (cntrl-elec)"
Near Austin, TX 78738
Brandon
Job Details: 02/17/2020
RANGE KITCHENAID KDRP463LSS08 "Arrived on site for customer complaint of right front burner not igniting, I removed burner cap, made sure burner head was clean and tested unit, all burners tested good at time of service. Informed customer of proper cleaning of burner heads and caps.
Near Georgetown, TX 78628
James
Job Details: 02/17/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived on site and tested operation. Found full frost pattern on fresh food evaporator in diagnostics and freezer has good frost pattern too. Found during test4 on step 5 the unit reset. I was unable to duplicate this failure. Unit has failing electronics causing the unit to randomly cycle off and restart cooling which is not allowing for proper defrost cycles and proper cooling. Unit will need ui and main control to correct failure. ; ordrng 1 W10843055 (cntrl-elec) and 1 W11089931 (panel-ui)
Near Austin, TX 78757
Scott
Job Details: 02/17/2020
MICROWAVE KITCHENAID KHMS2040BSS1 "Arrived on site for microwave only will run with holding door .found lower interlock bracket failing , tabs holding micro switch were lose . Replaced lower interlock . Unit is now operating normal . Preheating water per WP specs .
Near Georgetown, TX 78628
James
Job Details: 02/17/2020
ICE MACHINE KITCHENAID KUID508ESS1 Arrived on site and tested operation. Customer had unit turned off. Ran diagnostics and found all functions test good. Started normal cycle to test ice making function and found unit making ice properly and all functions test good. Customer hearing water draining and seeing the water flow through return line to reservoir. Unit working as designed. Job complete
Near Horseshoe Bay, TX 78657
Jonathan S
Job Details: 02/17/2020
REFRIGERATOR WHIRLPOOL WRT318FZDM02 "(DM) Arrived on site for refrigerator not working properly. Inspected unit and work area.Customer stated he is having rust develop on the outer door due to moisture build up from inside the unit. Measured temperatures in freezer and fresh food found both within range. Spoke with customer on rust removal. Will need authorization for doors to be replaced. Tested all other operations, no other failures found. ; ordrng 1 SEESTICKYNOTE (STICKY)"
Near Austin, TX 78737
Kevin
Job Details: 02/17/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 "Arrived on site and replaced dented doors, refrigerator is now complete, job complete"
Near Austin, TX 78702
Jacob
Job Details: 02/17/2020
REFRIGERATOR WHIRLPOOL GI6FARXXY08 Arrived onsite for shut ff arm to ice maker broken. Looked at unit. Arm was bent. Replaced arm. Tested unit. Unit test good. No leaks at this time Job complete
Near Andice, TX 78628
Lou
Job Details: 02/17/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I found the ice maker had stopped mind harvest and the fill tube was frozen. I attempted to jump the IM and it failed. Using my steamer, I removed the ice from the fill tube and removed and replaced the the ice maker and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near New Braunfels, TX 78130
Robert
Job Details: 02/17/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived onsite for refrigerator leaking water out of the door. Upon inspection we found that the evaporator drain was clogged with ice and debris. Removed debris and defrosted drain. Water is draining as it should. Complete.
Near Austin, TX 78717
Paul
Job Details: 02/17/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived onsite for a oven that the temp is off. Ms stated the upper oven has the issue and it doesn’t get hot enough. I tested the upper oven temp with the control set at 350 degrees. The oven temp cycled between 347-375 degrees averaging 361 degrees and actually running hot. I explained this to ms and calibrated the oven by adding a -10 degree offset. I went over loading the oven and proper preheating times with the customer depending on what type of product they are cooking. I tested the lower oven and found it cycling between 344-372 degrees. I added a -10 degree offset to the lower oven. The ovens are working as designed. Call complete.
Near Pflugerville, TX 78660
Cliff
Job Details: 02/17/2020
COOKTOP JENN-AIR JGD8430ADS arrived on site to diagnose a cooktop with burners that are not operating. Found left front igniter cracked. Igniter will need to be replaced to complete repair. ordrng 1 WP74009336 (igntr-surf)
Near Georgetown, TX 78626
James
Job Details: 02/17/2020
WASHER MAYTAG MAH55FLBWW Arrived on site and tested operation. Found pump making a grinding sound when running. Found impeller has broken off motor shaft. Drained water with shop vac and installed new pump. Verified operation and tested for leaks. No leaks observed after repair and unit operating properly. Job complete
Near Hutto, TX 78634
Wesley
Job Details: 02/17/2020
WASHER WHIRLPOOL WTW5000DW1 Arrived onnsite and found unit cam kit failing. Replaced with new cam kit. Unit is now operating as designedUnit repair is complete.
Near Killeen, TX 76542
Al
Job Details: 02/17/2020
DRYER MAYTAG MEDX655DW1 "Arrived to inspect dryer heating element not turning off.Confirmed the complaint and noticed the element was grounded and remained on even though the unit was not on.Disassembled and found the element and thermal fuse were both defective.Replaced both, reassembled and unit operates as designed.
Near Rogers, TX 76569
Jonathan M
Job Details: 02/17/2020
DRYER GE GFDR485EF1RR Arrived on site for dryer that had a burning smell. Inspected unit and work area. Remove front panel of dryer and found belt partially melted. Replaced belt and tested unit customers advised that the burning smell was going away. Call complete.
Near Pflugerville, TX 78660
Wesley
Job Details: 02/17/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived onnsite and replaced fan blowers. Unit is now operating as designed. All checks good.
Near Austin, TX 78748
Noah D
Job Details: 02/17/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site to inspect fridge for loud running sounds, tightened down compressor and retested with no noise continuing, inspected compressor and found no issue. Job complete"
Near VLG O THE HLS, TX 78738
Luis
Job Details: 02/17/2020
ICE MACHINE KITCHENAID KUIX535HPS00 Arrived on site for thin ice. Installed valve prev tech diagnosed. Found water flow weak removed filter good water flow advised customer to let unit run since filtration system already installed to plumbing with no filter. Ran diagnostics all test passed.
Near Round Rock, TX 78681
Andy
Job Details: 02/17/2020
REFRIGERATOR JENN-AIR JFC2089BEM01 Arrived on site for refrigerator making noise. Tested and inspected unit and found failed control damper. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Hutto, TX 78634
Andy
Job Details: 02/17/2020
WASHER WHIRLPOOL MHW6630HW0 Arrived on site for washer leaking. Had customer load unit and watched unit in cycle for about an hour with no leaks. Customer stated it happens only about once every 4 times. Does not appear to be coming from standpipe. Did notice tub appears to be coming apart at seam. Ordering part as well as other water related parts. 2 hour job. 2 man job. Office to schedule return trip. Customer signed waiver.; ordrng 1 SEENOTE (2 HOUR JOB ) and 1 SEENOTE (2 MAN) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11287257 (TUB) and 1 W11314654 (hose) and 1 W11316056 (hose) and 1 W11316274 (hose) and 1 W11316605 (hose) and 1 W11316671 (hose)
Near Austin, TX 78744
Noah D
Job Details: 02/17/2020
WASHER MAYTAG MVWX655DW1 "Arrived on site to replace the latch on the washer, upon inspection I found the locking mechanism not working, replaced locking mechanism and attached harness to control.
Near Temple, TX 76502
Jonathan M
Job Details: 02/17/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM14 Arrived on site for refrigerator that would not dispense water or ice. Inspected unit and work area. Found water lines frozen as well as water reservoir. Used heat gun to thaw and tested unit. Unit is working as designed. Found a small crease where air was being released from ice maker container leaking into the top where water lines and reservoir sat. Closed gap and unit should work as designed. Call complete.
Near Austin, TX 78704
Richard
Job Details: 02/17/2020
REFRIGERATOR KITCHENAID KRFC604FSS00 Arrived onsite for the refrigerator making a noise. During testing could not duplicate the noise the customer is hearing. Advised customer to take video recording of the noise when it comes back.
Near Georgetown, TX 78628
James
Job Details: 02/17/2020
WASHER SAMSUNG WF338AAW/XAA Arrived on site and found basket would not turn. Found basket detached from rear bearing.. Job complete
Near Austin, TX 78732
David Z
Job Details: 02/17/2020
DISHWASHER GE PDWT580V00SS "Arrived on site to diagnose dishwasher not filling issue. Performed diagnostics and voltage checks. Found unit did have power. Plumber had been out prior and disconnected the inlet line from the unit. Checked voltage and did find voltage and inlet valve.p, and motors were running (loudly),Recommended new inlet valve to start, however after examining the float switch and interior of the unit found it was caused in solid calcium / soap buildup and likely will need additional trips once each component is brought back online. Call complete."
Near Austin, TX 78728
David Z
Job Details: 02/17/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site for dishwasher that was having trouble with upper rails. Examined unit and found upper track stops were missing from install and rack was sliding right out the tracks. Installed / replaced both upper stops. Retested and unit is working as designed. Call complete.
Near Austin, TX 78748
Kevin
Job Details: 02/17/2020
WASHER KENMORE 110.2693269 "Arrived on site and set washer to run on a normal cycle oil and did not see any leaking, removed outer shell and inspected hoses and drain pump and did not find any water leaking. While washer was draining stand pipe overfilled, standpipe what is the reason for customer experience of water on the floor, it will need to be corrected by a plumber.
Near Round Rock, TX 78664
Andy
Job Details: 02/17/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived on site for refrigerator not making ice. Tested and inspected unit and found failed ice maker. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Cedar Park, TX 78613
Lou
Job Details: 02/17/2020
DISHWASHER KITCHENAID KDTM404ESS1 "arrived on site to inspect dishwasher spray arm. Upon further inspection, the lower spray arms continues to not stay secured. I removed and replaced the spray arm and tested the unit and it operated as designed. No water leaks observed during service, job completed."
Near Temple, TX 76502
Jonathan M
Job Details: 02/17/2020
DISHWASHER KITCHENAID KDPE234GPS0 "I don’t site for dishwasher that’s not washing dishes. Inspected unit and work area. Placed unit in service diagnostics and found an F2 E1, F4 E3 (wash motor not running), and F7 E1 (no heat) error codes. Ran unit 5rough an auto cycle and found the wash motor not running. Replaced pump and motor and tested unit. Unit worked as designed and heated at the end. Call complete"
Near Austin, TX 78702
Jacob
Job Details: 02/17/2020
RANGE WHIRLPOOL WFG550S0HZ1 Arrived onsite for front left pilot not lighting quickly. Tested unit. Found that the office may need replacement.
Near Austin, TX 78703
Richard
Job Details: 02/17/2020
WASHER WHIRLPOOL WFW3090GW Arrived onsite for the washer not draining properly ; ordrng 1 W11046209 (pump-water)
Near Killeen, TX 76549
Al
Job Details: 02/17/2020
OVEN WHIRLPOOL WGE745C0FS01 Arrived to install previously ordered part from prior diagnosis.Confirmed the complaint and removed and replaced the defective door.Reassembled and unit works as designed.Customer satisfied.Job complete
Near Austin, TX 78744
Jacob
Job Details: 02/17/2020
OVEN WHIRLPOOL WGG745S0FS02 Arrived onsite for possible gas leak to unit. Tested unit. Found no issues at this time. No leaks present. Job complete
Near New Braunfels, TX 78132
Robert
Job Details: 02/17/2020
WASHER MAYTAG MVWB855DC3 Arrived onsite for washer not cleaning clothes. Ran diagnostics and found that the water valve was bad. Installed new water valve and tested functionality. Everything tested good. No leaks detected. Complete.
Near Austin, TX 78701
Jacob
Job Details: 02/17/2020
RANGE HOTPOINT RGB508PEA5WH Arrived onsite for back left pilot not turning on. Tested unit. Found that the orafice was clogged. Cleaned oriface. Tested unit. Unit test good. No leaks at this time. Job complete
Near Manchaca, TX 78652
Noah D
Job Details: 02/17/2020
MICROWAVE WHIRLPOOL WMH53520CS2 "Arrived on site to inspect mic for not working, upon inspection found the door switch not clicking, replaced top and bottom door switches, retested and no power, fuse had been blown. Ordering fuse, office to reschedule ; ordrng 2 W10138793 (FUSE)s"
Near Georgetown, TX 78633
Jonathan S
Job Details: 02/17/2020
WASHER LG WM3470HVA "(DM) Arrived on site for washer over filling with water in the tub. Inspected unit and work area. Performed diagnostics mode and monitored for leaks. Unit operated as designed no water leaks detected. Removed hot water line from the valve in the washer and found a slow leak in the hot water valve. Removed failed valve and replaced new. Monitored valve for leaks, no leaks detected. Performed diagnostics mode and monitored for leaks. All tested good no leaks detected.
Near Pflugerville, TX 78660
Wesley
Job Details: 02/17/2020
DISHWASHER KITCHENAID KDTE254ESS2 Arrived onnsite and found unit operating with failed adjusters. Advised customer on repair that is needed. Ordering parts ; ordrng 1 W10712394 (adjuster)
Near Austin, TX 78749
Luis
Job Details: 02/17/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site for door issues found broken wires at door hinge. Unable to repair wires due to some wires to far back cut
Near Austin, TX 78735
Kevin
Job Details: 02/17/2020
REFRIGERATOR GE TPX24BRBBWW "Arrived on site and found tenant is experiencing compressor is making intermittent noise, new compressor is other accessories may be needed, (access stub, dye dryer) to be determined by sealed system technician."
Near , TX 78628
Tyler B.
Job Details: 02/17/2020
REFRIGERATOR KITCHENAID KRFC704FSS02 "Arrived to inspect unit with air filter confusion was able to correct, but found handle on freezer bent, will need to return to repair ; ordrng 1 CNOTE (OFFICE RS ) and 1 W11360641 (HANDLE)"
Near Austin, TX 78758
Scott
Job Details: 02/17/2020
REFRIGERATOR WHIRLPOOL WRS311SDHM02 Arrived on site for fridge being loud . Found compressor mounts were loose causing a loud vibration . Tightened down mounts and used pads on mounts . Unit vibration noise has stopped . Nonwater leaks detected at time of service . Job complete .
Near Manor, TX 78653
Scott
Job Details: 02/17/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived on site for frost building on fresh food evap . Talked to CS and both agreed to install UI and control. Will bring back evap motor and control . Ordering UI and control. Nomwater leaks detected at time of service . Please call to set return .; ordrng 1 W11089931 (UI CONTROL )
Near Burnet, TX 78611
Jonathan S
Job Details: 02/14/2020
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "(DM) Arrived on site for refrigerator freezing in the RC. Inspected unit and work area. Found products pushed all the way to the back of the unit, and blocking the vent. Ran diagnostics mode and tested all operations, all tested good. Adjusted the thermostat down. Spoke with customer about not blocking the vent in the back and leaving space in the back of the unit, to insure proper air flow."