Service History 946 - Appliance Express

We serviced a

KITCHENAID OVEN

Model KEBC107KSS04

Near Dripping Springs, Texas 78620

Brandon

Job Details: 09/27/2021

"Arrived on site for customer complaint of unit not heating, found hi limit thermostat failed due to blower fan not running. I replaced thermostat and blower fan motor, unit tested good."

We serviced a

WHIRLPOOL WASHER

Model MVWP576KW1

Near Round Rock, Texas 78681

Kayman

Job Details: 09/27/2021

Arrived onsite for washer shaking badly and moving the machine around in the laundry room. Upon inspection I found no error codes stored. I called techline to report the situation. As I waited I inspected the drive system and suspension. I did not see any indications of failed suspension. I did not see any obvious signs of a failed gear case. Techlines SR#7731838281 they recommended replacing the basket and gear case assembly. I am ordering the drive system and basket. Office to R/S due to part availability. ; ordrng 1 W10528947 (Hub) and 1 W11454738 (Gear case) and 1 W10721967 (Cam) and 1 W11213879 (Belt) and 1 W11222082 (Motor) and 1 W11436991 (Basket)

We serviced a

MAYTAG DRYER

Model MEDC215EW1

Near Salado, Texas 76571

Tyler

Job Details: 09/27/2021

Arrived on site for dryer randomly turning on and off. Upon arrival I found unit was in standby mode but while confirming information I found unit randomly turned on. I then ran further tests and found timer plus start switch wire faulty causing random power ones and downs. Found unit no longer turning on or off randomly. Call complete

We serviced a

WHIRLPOOL WASHER

Model WFW92HEFC0

Near Round Rock, Texas 78664

Jimmy J.

Job Details: 09/27/2021

"Arrived on site for THE LOAD AND GO DISPENSER IS HAVING ISSUES AGAIN--THE SENSOR GETS DILUTED? Placed in diagnostics and no error codes came on. Ran through diagnostics and all cycles completed without issue. Explained to customer that water inside the dispenser is normal. Customer stated the load and go becomes heavily diluted with water if he fills it all the way to max, but if he fills the load and go halfway full it stays thick like it comes out of the detergent bottle. Advised to try loading load and go with one tablespoon every load to ensure his clothes are receiving the correct amount of detergent every wash. Customer was not aware of affresh clean cycle. Advised using affresh tablets to rid the washer of any foul odors inside the washer and how this helps with keeping insides clean and also clothes not smelling bad due to residual water stuck inside after washer completes a cycle. No leaks detected. Job completed."

We serviced a

AMANA DRYER

Model NGD4655EW2

Near Round Rock, Texas 78664

Jimmy J.

Job Details: 09/27/2021

Arrived on site for not drying clothing. Removed flame peep hole to inspect flame. Flame lit for fifteen seconds then went out. Inspected dryer lint screen and found heater box completely clogged. Shut off gas and power and removed rear bulkhead and then removed heater box. Removed large amount of lint from heater box and reassembled. Turned gas and power back on. Tested unit and flame stated lit. Used thermocouple to check temps. High temp was 205 and low temp was 116. Ran two more sets of temps and dryer is heating as designed. Job completed.

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS00

Near Leander, Texas 78641

Justin

Job Details: 09/27/2021

"Arrived on site for a cooktop producing orange flames. I tested the unit and found very light, small flickers of orange on the flames. I found a lot of constructionism in the area, and informed the customer this is the cause of the flame irregularities. I also informed the customer on what a customer instruct entails, and that they have used theirs today. I found the unit working as designed. Call complete."

We serviced a

WHIRLPOOL FREEZER

Model WZF34X16DW00

Near Leander, Texas 78641

Kayman

Job Details: 09/27/2021

Arrived onsite for freezer making loud knocking noise. Upon arrival I could hear the noise coming from the back panel of the unit. I found the interior at 0 degrees and the evaporator fan sounding normal. I accessed the rear compressor area and found the drain pan is vibrating against the condenser lines or causing the lines to make the abnormal noise. I added some sound pads from my van stock part #(W11113654) under the lines in the pan and the noise went away. I re assembled all panels and monitored the unit when the compressor came on. I could not recreate the noise at this time. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM01

Near Austin, Texas 78747

Luis

Job Details: 09/27/2021

"Arrived on site for damaged doors. Replaced damaged fresh food and freezer door,during removal of protective film found damaged fresh food door ordering another fresh food door. ; ordrng 1 W11223753 (Nameplate) and 1 13107554SQ (Fresh food door ss) and 2 WP12246610 (Plug)s"

We serviced a

KITCHENAID OVEN

Model KEBS207SBL00

Near New Braunfels, Texas 78132

Andrew

Job Details: 09/27/2021

"Arrived on site for complaints of oven sparking, not heating correctly. Found failed broil element. Installed new broil element, tested unit and unit tested good.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Meadowlakes, Texas 78654

Cliff

Job Details: 09/27/2021

"Arrived on site to diagnose a dryer that is not heating. Found failed cutoff t-stat and replaced it. All is working properly at this time. Did note clogged external venting preventing proper airflow through unit, and advised customer not to use unit until venting issue is resolved.

We serviced a

WHIRLPOOL RANGE

Model RS696PXGB8

Near Meadowlakes, Texas 78654

Cliff

Job Details: 09/27/2021

Arrived on site to diagnose a range with a burner not working properly. Found lf infinite switch failed and it will need to be replaced to complete repairs. Office to set return appointment. ordrng 1 WP4454541 (Lf switch)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Canyon Lake, Texas 78133

Andrew

Job Details: 09/27/2021

"Arrived on site for complaints of water filter not coming out. Found water filter stuck, had to pull out with tools. Customer provided filter, installed filter. No leaks detected, job complete."

We serviced a

KITCHENAID COOKTOP

Model KGCU467

Near Georgetown, Texas 78633

Jonathan S

Job Details: 09/27/2021

Arrived on site for cooktop not igniting. Inspected unit and work area. Tested operation and found no gas to unit. Found gas valve in off position. Turned gas on and tested all burners. Found all working as designed. Spoke with customer on service performed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Cedar Park, Texas 78613

Tommy

Job Details: 09/27/2021

Arrived onsite for ice maker not dispensing. Upon arrival found ice container damage replaced but found motor bracket also stripped and unable to catch correctly ordering bracket and returning with motor just in case.; ordrng 1 WP63052-2 (Bracket)

We serviced a

WHIRLPOOL RANGE

Model KFGC558JPA

Near Dripping Springs, Texas 78620

Robert

Job Details: 09/27/2021

Arrived on call for complaint of burners not working. Found the cooktop orifice in wrong places and oven orifice wrong. Will need LP kit to correct. ; ordrng 1 W11502161 (Please kit)

We serviced a

MAYTAG DRYER

Model MEDX655DW

Near Austin, Texas 78735

Kevin

Job Details: 09/27/2021

"Arrived on site and inspected dryer and found after another company performed service on the dryer sensor dry stopped working. Removed rear panel and found control board is not attached. Took one picture. After reconnecting dryer should now be operating normally, job complete"

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS4

Near Cedar Park, Texas 78613

Tommy

Job Details: 09/27/2021

Arrived onsite for dishwasher panel intermittently reading found UI was receiving voltage but screen intermittently displaying. Ordering.; ordrng 1 W10803367 (Panel)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Georgetown, Texas 78633

Jonathan S

Job Details: 09/27/2021

Arrived on site for dishwasher not drying dishes. Inspected unit and work area. Found rinse aid container empty. Found 27 inch cabinet between dishwasher and sink. Performed diagnostics mode and mead amp draw to heating element and found element drawing 7 amps. Measured incoming water temperature to unit and found 120?. Spoke customer on user care guide.

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near Temple, Texas 76504

Tali W

Job Details: 09/27/2021

"Onsite for dryer not heating. Confirmed complaint. Cut off, high limit and thermal fuse all had continuity. Heater 9.8 ohms within spec. Found operating thermostat on L1 & L2 didnt have continuity. Ordering operating thermostat.Office to confirm appointment time. ; ordrng 1 WP8318268 (Operating thermostat)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF300ESS01

Near Austin, Texas 78738

Luis

Job Details: 09/27/2021

"Arrived on site for water leaking. Diagnosed a clogged drain in compressor compartment,removed drain installed updated drain tube kit."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS3

Near Leander, Texas 78641

Kayman

Job Details: 09/27/2021

Arrived onsite for dishwasher not draining. Upon inspection I found F6E4 stored on the system. I checked the disposal drain inlet and found the tab had not been broken out to allow the dishwasher drain to function. I broke out the tab and continued testing the unit. The unit ran through diagnostics as designed. The unit is now working as designed and no leaks were detected during time of service. Job complete.

We serviced a

WHIRLPOOL DRYER

Model MEDP576KW1

Near Florence, Texas 76527

Tyler

Job Details: 09/27/2021

Arrived on site for dryer turning on element but not rotating drum. Upon arrival I confirmed complaint and found cause was due to stuck relay in motor and motor failing to start. I was able to replace motor and blower wheel (old wheel was stuck on) reassembled and tested dryer and found it fully functioning with no od behavior. Call complete

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC42QTS02

Near The Hills, Texas 78738

Luis

Job Details: 09/27/2021

"Arrived on site for ice build up. Diagnosed ice dispenser chute motor not fully sealing,replaced motor and ice door chute,removed ice build up tested ice door seal good. ; used 1 WPW10546285 (Motor), and 1 WP2180353 (Door chute) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS00

Near Cedar Park, Texas 78613

Justin

Job Details: 09/27/2021

"Arrived on site for a refrigerator that was leaking water at the bottom of the refrigerator compartment. Upon arrival there was a pool of water on the bottom of the RC. I cleaned the water with my wet vac and towel. I then gained access to the filter housing and valve. I could find no leak nor trace of leak from there. I gained access to the evap and drain pan. I found the water not draining properly and coming from under the pan. I found nothing obscuring the drain hole. I gained access to the back of the unit and removed the drain tube. I found it clear. I also found the drain pan completely dry, even when there is significant water build up in RC drain pan area. I then took a tube and tried to blow through the drain line. I found it not allowing airflow through it, and the tube would not go through the drain at all. This indicates a possible collapsed drain line. I also tried steaming it out, but still had the same issue. I called techline and spoke to Adrian and received SR# 7731839702. Adrian agreed that this appears to be a collapsed drain line.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Andice, Texas 78628

Jonathan S

Job Details: 09/27/2021

"Arrived on site for dishwasher not drying dishes. Inspected unit and work area. Found rinse aid container empty. Measured incoming water temperature at faucet and found at 120? . Performed diagnostics mode, no error codes. Monitored test operation and measured amp draw to heater and found 7.5 amps. Found hot temperatures at end of cycle. Spoke with customer on user care guide. All tested tested good, no water leaks detected during service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Austin, Texas 78749

Luis

Job Details: 09/27/2021

"Arrived on site for door seal issues. Found gap at lower section of fresh food door,remolded gasket chekced door operation and seal good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Temple, Texas 76502

Jonathan M

Job Details: 09/27/2021

"Arrived on site for a refrigerator that?s not dispensing ice or water. Inspected unit and work area. Confirmed the customers complaint and found the previous repair have been done with a toothpick and a sound pad to create the cushion needed for the door switch to close. The door switch had created an indentation inside the sound pad making the unit register the door not closed. Removed prior repair work and added a spacer to the door. The door began to operate as designed. I called Whirlpool Techline and spoke to Ed SR# 7731837493. He advised that based on the information, the spacer was the correct repair to be made and that if further issues persisted, they would rip place the door. The unit is now working as designed. Call complete."

We serviced a

WHIRLPOOL OVEN

Model WOD77EC0HS02

Near Dripping Springs, Texas 78620

Brandon

Job Details: 09/27/2021

"Arrived on site for customer complaint of unit not powering on, found unit tripping breaker when not in use, instructed customer to call electrician for possible breaker issue."

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Killeen, Texas 76549

Tyler

Job Details: 09/27/2021

Arrived on site for dryer not heating correctly. Upon arrival I found dryer had stable power supply. After verifying integrity of heating hardware I was able to pinpoint cause with vent test kit to clogged vent exhaust within home. I also found signs of clog on outter part of home near exhaust exist. Informed customer of findings and instructed them to get a dvc in order to allow proper airflow of the dryer. Call complete

We serviced a

WHIRLPOOL DISHWASHER

Model MDB8959SKZ0

Near Austin, Texas 78739

Jacob

Job Details: 09/27/2021

"Arrived onsite for unit not washing. Put unit in diagnostics and got F7E1 single motor fail. Tested the unit and unit did not spray water, the sump and motor needed to be replaced. Upon further inspection found that there was damage on the back of the unit on both left and right side, took pics of damage. Ordered a new tub. Office to reschedule. . ; ordrng 1 REQUEST (2HR) and 1 W11120458 (TUB ASSEMBLY )"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ01

Near Hutto, Texas 78634

Wesley

Job Details: 09/27/2021

Arrived onsite and repaired noisy evap fan by replacing fan. Unit is now operating as designed. All checks good. Advised customer on repair.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Temple, Texas 76502

Tali W

Job Details: 09/27/2021

"On site for fridge icemaker in RC door producing ice slowly. FC 3 degrees. Ran test 56 IM errors, found E5 timed ice making. IM fan running. Ran test 57, unit completed harvest and dropped ice into bin. Test 15, 02 bin not full. Ran test 58, results heater on, temp warmer than harvest temps. IM 13 degrees. Fill tube heater 55ohms. Replaced ice maker and UI control. Advised customer to allow 24-48 hours for proper ice production. Unit functioning as designed. Call complete."

We serviced a

WHIRLPOOL RANGE

Model SF462LXSS2

Near Austin, Texas 78702

Leonardo

Job Details: 09/27/2021

Arrived on site to test unit for broiler not working. Found bad igniter and module.

We serviced a

WHIRLPOOL WASHER

Model WTW5300VW2

Near Killeen, Texas 76542

Job Details: 09/27/2021

Arrived on site and inspected leaking washer. Found the drain pipe in the wall was causing the leaking issues. Advised tenants grandmother to have the tenant call the leasing company to have the standpipe cleaned. Unit works properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Lago Vista, Texas 78645

Justin

Job Details: 09/27/2021

"Arrived on site for a refrigerator that is not cooling. Upon arrival the customer stated the FC started losing cool and then the RC followed. I checked temps and found the FC at 42?F and the RC at 53?F. I put the unit into diagnostics mode and found the evap fan, condenser fan, compressor, heater, and damper all operating as designed. I then gained access to the evap and found the frost pattern coming to a complete stop about a foot and a half down the evap coil. This indicates a restriction in the evap and the unit needing a SS repair. Ordering SS parts. Office to reschedule with a two hour job and SS tech. ; ordrng 1 WP2188823 (Evaporator) and 1 W10507884 (Compressor) and 1 W11506635 (Access Valve) and 1 WPW10143759 (UV Drier)"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW1

Near Killeen, Texas 76542

Job Details: 09/27/2021

"Arrived on site and inspected washer with scraping noise just before spin cycle. Confirmed the complaint and found the cam was worn down causing the issues. R&R the cam, tested the unit and unit tested as designed without any issues. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5005KW0

Near Austin, Texas 78723

Matthew

Job Details: 09/27/2021

"Arrived onsite for washer not cleaning clothes properly and leaving clothes wet at the end of the cycle. Upon arrival put unit in diagnostics and found stored error code for faulty actuator. Inspected underneath unit and confirmed faulty part. Per Whirlpool, the actuator must be replaced. Replaced actuator and tested. Unit is functioning properly. Job complete"

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US0HS00

Near Round Rock, Texas 78681

Kayman

Job Details: 09/27/2021

Arrived onsite for cooktop making abnormal noises. Upon inspection I found the center burner would intermittently make a high pitched whirling noise consistent with improper air mixture or flow. I found the burner to be wobbly and appears to be warped. I replaced the burner and cap and could not recreate any abnormal noises. I could feel a draft in the area of the cooktop and advised that the draft could contribute to the noise but as of now the unit is working as designed. No gas leaks were detected during time of service. Job complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HB2

Near Austin, Texas 78745

Leonardo

Job Details: 09/27/2021

Arrived on site to test unit for unit not heating. Test unit and found bad high voltage. Removed unit and found new mag damaged will need to order new magnetron office to reschedule ; ordrng 1 W10754299 (Magnetron)

We serviced a

WHIRLPOOL FREEZER

Model WSZ57L18DM03

Near Bastrop, Texas 78602

Matthew

Job Details: 09/27/2021

"Arrived onsite for freezer not freezing. Upon arrival found evaporator cover full of ice. Removed buildup and accessed evaporator compartment. Found heating element sagging and out of holding clip. Adjusted heater in proper position. Ran diagnostics and forced defrost. Heater did energize and is functioning properly. Found evaporator thermistor out of range so replaced. Cabinet thermistor recorded good reading. Evaporator fan is functioning. If symptoms persist, recommend replacing control. Other components are testing fine."

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Dripping Springs, Texas 78620

Robert

Job Details: 09/27/2021

Arrived on call for complaint of not working. Found the console buttons not working. Will need console to complete ; ordrng 1 W11135391 (Console)

We serviced a

KITCHENAID VENTHOOD

Model KVWB406DSS1

Near Austin, Texas 78717

Taylor M

Job Details: 09/27/2021

"Arrived on site to replace two filters due to the filters not staying in place properly. I gained access and removed the faulty filters and replaced them, the unit is now operating properly as designed. Job complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KSCS25INSS00

Near Lakeway, Texas 78738

Luis

Job Details: 09/27/2021

"Arrived on site for cooling complaint. No cool in fresh food section,found main control shutting itself on and off,replaced defective main control,powered unit on good air flow entering fresh food section."

We serviced a

MAYTAG WASHER

Model MHW5500FW1

Near Austin, Texas 78746

Jacob

Job Details: 09/27/2021

Arrived onsite for customer wanting the bellow replaced. . Changed out the bellow. No issues at this time. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHB0

Near Round Rock, Texas 78681

Tommy

Job Details: 09/27/2021

Arrived onsite for dishwasher rack issues. Found unit adjuster broken ordering adjuster kit.; ordrng 1 W10712395 (Adjuster kit)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM05

Near Leander, Texas 78641

Kayman

Job Details: 09/27/2021

Arrived onsite for refrigerator not dispensing water. Upon arrival I found the unit is dispensing water and ice as designed. The resident was not home to find out anymore information on the situation. No leaks detected during time of service. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS04

Near Austin, Texas 78746

Kevin

Job Details: 09/27/2021

"Arrived on site and inspected refrigerator and found freezer temperature is showing 4 temp set at -2 degrees. Took 1 picture. Fresh food temperature is 41 set at 37 degrees. Took pictures, ice production is good, Software version is 7.0.0. There is frozen water droplets on the ceiling of the freezer and on the top drawer of the freezer. Spoke with techline they recommended ensuring door gaskets are sealing properly, and clearing ice droplets from inside of freezer. Replaced side door panel user interface. If situation continues will need to bring back main control board and door UI. set refrigerator on time to defrost using test 126. 7731839895. If issue continues pre-order W11450890"

We serviced a

MAYTAG WASHER

Model WFW75HEFW0

Near Austin, Texas 78703

Jacob

Job Details: 09/27/2021

"Arrived onsite for unit spinning out the clothes. Put unit in drain and spin. Unit got up to the fastest speed and did good. But unit still had a little bit of shake and previously noted. Came to the conclusion that the tub assembly would need to be replaced and a 2 man will be needed.

We serviced a

WHIRLPOOL COOKTOP

Model WFE320M0JS0

Near Austin, Texas 78756

Scott

Job Details: 09/27/2021

Arrived on site for cracking cooktop. Found tiny cracks on right front burner . Looks to be thermal damage . Replaced cooktop . No other issues found . Job complete .

We serviced a

WHIRLPOOL COOKTOP

Model KGCU467VSS01

Near Austin, Texas 78737

Robert

Job Details: 09/27/2021

Arrived on call for complaint of sparks even after lightning. Found the module failed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHV05

Near Austin, Texas 78734

Luis

Job Details: 09/27/2021

Arrived on site for icemaker issues. Diagnosed a defective icemaker ordering a new icemaker assembly ; ordrng 1 W11284458 (Icemaker)

We serviced a

JENN-AIR REFRIGERATOR

Model JS42SSDUDE01

Near Jonestown, Texas 78645

Justin

Job Details: 09/27/2021

"Arrived on site for a refrigerator with the LEDs flashing on the control. Upon arrival the customer provided a video of the UI wigging out and flashing lights. The customer stated it is a very intermittent issue. While servicing, I saw the light LED flashing when it was not supposed to. This indicates a bad UI. Ordering the UI and the office will have to reschedule. ; ordrng 1 W10836024 (UI)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM704KPS0

Near Austin, Texas 78723

Matthew

Job Details: 09/27/2021

Arrived onsite to replace previously diagnosed parts. Replaced faulty heater. Replaced heater and tested. Unit is functioning properly. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM01

Near Manor, Texas 78653

Matthew

Job Details: 09/27/2021

Arrived onsite for refrigerator making noise. Upon inspection found noise was coming from compressor ramping and vibrating condenser. Adjusted legs and noise stopped. Customer also complained about the door making a thump sound when RC door is opened. Seems to be door cam issue. Ordering closer. Office to reschedule ; ordrng 1 W11401472 (STOPPER) and 1 WP12028505AP (ref dr closer cam) and 1 WP12566606ED (hinge-door) and 1 WP542638 (grease)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ00

Near Austin, Texas 78723

Scott

Job Details: 09/27/2021

"Arrived on site ,replaced evap fan motor . Fan is now blowing . Getting air flow thru upper vents , good frost pattern on evap. No water leaks detected at time of service. Job complete"

We serviced a

AMANA COOKTOP

Model AGC6540KFS00

Near Austin, Texas 78703

Jacob

Job Details: 09/27/2021

"Arrived onsite for knobs that the customer ordered for replacement were not the correct knobs. Looked at the knobs and noticed that the knobs that were ordered are shown as the correct part number for the unit, however they are not manufactured correctly for this unit as they knobs sit in a different direction when in off position. Called tech line. Let them know of findings and they have me a different part number to order for the unit to correct Tyne knob issues. Spoke with Leon got sr#7731842279. Ordered parts. Office to reschedule. ; ordrng 4 W11190813 (knob)s"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Cedar Park, Texas 78613

Justin

Job Details: 09/27/2021

"Arrived on site to install previously diagnosed parts. I installed the new float switch, harness, and nameplate. I then ran a diagnostics cycle and the unit ran through as designed. No leaks observed at the time of service. Call complete."

We serviced a

KITCHENAID ICE MACHINE

Model KUID508ESS0

Near Austin, Texas 78746

Kevin

Job Details: 09/27/2021

"Arrived on site and inspected ice machine and found it is off. After turning it back on Observed incoming water flow is weak but its still filled reservoir. Replaced water valve and observed the first sheet of ice until it was on the cutting grid. Ice machine is operating as intended, if any issue continues advise customer to not turn it off until technician arrives, job complete"

We serviced a

MAYTAG DRYER

Model MGDC465HW0

Near Austin, Texas 78756

Jacob

Job Details: 09/27/2021

Arrived onsite for unit not heating. Tested the unit. Unit did not heat. Upon further inspection. Found that the thermostat was no good. Replaced thermostat. Tested the unit. Unit tested good. No issues at this time. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KFIS20XVMS11

Near Bastrop, Texas 78602

Matthew

Job Details: 09/27/2021

Arrived onsite for refrigerator freezing items in RC when set to recommended settings. Unit must be set to 46 degrees not to freeze food. Upon arrival put unit in diagnostics and found control readings at 20 for refrigerator and -11 degrees in FC. Temperature probe recorded 15 degrees in freezer and 50 in fridge. Unit had just come out of defrost period. Accessed main control in rear of unit and found thermistors reading in range of temperature probe reading. There seems to be an issue with the controls monitoring the internal temperature. Front LED control and main control have miscommunication.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Georgetown, Texas 78628

Lou

Job Details: 09/27/2021

"Arrived on site to inspect freezer drawer issues. Upon further inspection, the customer advised that when opening the freezer door, it makes a grinding noise. I tested the doo rand found the left slider wasnt mounted correctly on the bracket. I removed and replaced the slider assembly and retested and unit is operating as designed. Customer questioned about the top drawer being wobbly or loose. I advised that it is normal for the drawer to move side to side the way it does. No water leaks observed during service, job completed."

We serviced a

JENN-AIR RANGE

Model PRG4810LP

Near Round Rock, Texas 78681

Kayman

Job Details: 09/27/2021

Arrived onsite to install previously diagnosed parts. I installed the ignitor and tested the unit. The ignitor is drawing 3.4 amps and ignited the burner as designed.No gas leaks detected during time of service. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB543CMJZ00

Near Austin, Texas 78752

Scott

Job Details: 09/27/2021

"Arrived on site ,replaced dampener control . Ran diagnostics all checking normal. No water leaks detected at time of service. Job complete"

We serviced a

WHIRLPOOL DRYER

Model LHI6901W0

Near Rollingwood, Texas 78746

Kevin

Job Details: 09/27/2021

on site and inspected dryer and found airflow is showing restricted on airflow meter. Removed vent hose from the rear of the dryer and airflow meter is now showing good. Recommended to homeowner that vent to the exterior of the home be cleaned/cleared before dryer is used again.

We serviced a

WHIRLPOOL COOKTOP

Model KCGD506GSS

Near Georgetown, Texas 78633

Jonathan S

Job Details: 09/27/2021

"Arrived on site for cooktop when cooking on low flame had came out from underneath. Inspected unit and work area. Found signs of flame underneath unit. Disassembled unit, found loose connection to burner and was able to turn by hand. Tightened burner and checked all other connection. Called Whirlpool tech support and spoke with Ed. Went over issue found and correction made.

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Austin, Texas 78724

Scott

Job Details: 09/27/2021

"Arrived on site for dryer not tumbling leaving close wet or damp at end of cycle . Found blower wheel had come of motor . Blower wheel stripped and also motor treads stripped . Replaced wheel and motor . Dryer is performing as designed . No lint build up at time of service. Job complete"

We serviced a

KITCHENAID OVEN

Model KODT100ESS04

Near Austin, Texas 78735

Leonardo

Job Details: 09/27/2021

Arrived on site to test unit for upper oven door lock and no display. Test unit and found front display fuse opened. Replaced fuse test unit and found unit not heating. Will need to order upper and lower tod and control board office to reschedule ; ordrng 2 WP4449751 (Tod)s and 1 W10801665 (Control board)

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5FVGXWS07

Near Georgetown, Texas 78633

Jonathan S

Job Details: 09/27/2021

"Arrived on site for refrigerator intermittently cooling. Customer stated that unit will stop running, he will turn temperature control off and on and it will start running. Inspected unit and work area. Found no water line to unit. Gained access to temperature control and found black residue from control. Tested control and found failed.Removed failed control and installed new. Powered unit and tested operation. All tested good, no water leaks detected during service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Hutto, Texas 78634

Wesley

Job Details: 09/27/2021

Arrived onsite for filter questions and noise concerns. provided customer instruct on filters and refrigerator noise. Unit is now operating as designed. All checks good. Advised customer on findings.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS01

Near Austin, Texas 78724

Scott

Job Details: 09/27/2021

"Arrived on site , replaced both rails and brackets . All checked normal closer . No water leaks detected at time of service. Job complete"

We serviced a

KITCHENAID COOKTOP

Model KCGS556ESS02

Near Austin, Texas 78717

Taylor M

Job Details: 09/27/2021

"Arrived on site to diagnose cooktop with burner making noise during operation, upon arrival the customer demonstrated the issue, I gained access to the unit and found that the noise is being produced from operation of the orifice holder and the orifice holder will need to be replaced, all other burners operating properly as designed, office to reschedule when the part arrives.; O-emld tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Round Rock, Texas 78664

Jimmy J.

Job Details: 09/27/2021

"Arrived on site to apply previously diagnosed patch. Customer brought to my attention that the fridge door was squeaking when opened. Found the cams were making contact with each other creating the squeaking noise. Explained to customer that this was normal and with normal usage the squeaking may go away. Door closes properly and gasket seals as designed. Cleaned liner area where tear is located and applied epoxy. Used heat gun to assist epoxy to adhere properly. Epoxy became thick. Reinstalled shelf. Fortunately, the tear in the liner does not make contact with the drawer and shelf so the epoxy will get appropriate time to completely thicken and dry as designed without anything making contact with it. Took picture of repaired area showing gaps are sealed. Job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near Round Rock, Texas 78681

Tommy

Job Details: 09/27/2021

Arrived onsite for ice maker not operating. Upon arrival tested and found motor was dead Found ice maker was damaged ordering new one.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Austin, Texas 78703

Scott

Job Details: 09/27/2021

"Arrived on site ,replaced right fresh door due to scratches. No water leaks detected at time of service. Job complete"

We serviced a

WHIRLPOOL DRYER

Model WED7120HW

Near Georgetown, Texas 78633

Jonathan S

Job Details: 09/27/2021

Arrived on site for dryer taking long times to dry clothes. Inspected and work area. Performed diagnostics mode and checked fault codes. Found fault code F3-E2 moisture sensor and F2-E1 stuck key. Performed test mode and tested sensor. Found sensor test passed. Performed air flow test with vent on and off. Found yellow light (minor restriction) with vent connected and green light with vent disconnected. Informed customer on venting issue and for sensor drying to operate properly needs to be 60% full. Unit tested good.

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Austin, Texas 78737

Robert

Job Details: 09/27/2021

Arrived on call for complaint of leaks. Found the tub upper left corner not sealed. Will need to replace tub. Allow 2 hours ; ordrng 1 W11409866 (Tub)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Austin, Texas 78724

Matthew

Job Details: 09/27/2021

Arrived onsite for dishwasher not receiving water. Upon inspection found float not actuating. Found standpipe assembly not secured properly. Secured and tested. Unit is functioning properly. While testing also found water supply to unit is not functioning properly. Will need plumber to correct the issue. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Round Rock, Texas 78665

Wesley

Job Details: 09/27/2021

Arrived onsite and found poorly seated water reservoir to valve connection causing drip. Secured and eliminated drip. All checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHB01

Near Cedar Park, Texas 78613

Tommy

Job Details: 09/27/2021

Arrived onsite for previously diagnosed parts. Upon arrival replaced ice maker harness and baffle. And proceeded to test found unit now operating as designed. Job Completed.

We serviced a

WHIRLPOOL WASHER

Model WFW95HEXL2

Near Austin, Texas 78734

Brandon

Job Details: 09/27/2021

"Arrived on site for customer complaint of unit leaking and giving error code, found error codes F6E1 and F5E2, when trying to run diagnostic cycle, unit would not start cycle due to door lock error. Ordering door lock to be replaced first, then need to see where the leak is coming from. ; ordrng 1 WP8183270 (Door lock)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHW0

Near Austin, Texas 78704

Leonardo

Job Details: 09/27/2021

Arrived on site to test unit for unit not washing. Test unit and found drain hose disconnected at sump making unit leak. Secured drain hose test unit and unit test good job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model JB36NXFXRE01

Near Dripping Springs, Texas 78620

Brandon

Job Details: 09/27/2021

"Arrived on site for customer complaint of ice bin not staying out and closing on its own, also complaint of crisper drawers not closing properly, ordering crisper rails and supports, and unit need to be leveled. ; ordrng 2 W10569887 (Rail)s and 2 W10569886 (Rail)s and 1 W10569890 (Rail) and 1 W10615641 (Rail) and 1 W10569842 (Support crisper) and 1 W10569839 (Support crisper) and 1 Cnote (Office to reschedule)"

We serviced a

WHIRLPOOL DRYER

Model WED7500VW1

Near Austin, Texas 78757

Taylor M

Job Details: 09/27/2021

"Arrived on site to diagnose dryer not heating during cycle, upon accessing the unit I found the same, the unit will go into a cycle and has power but no heat. I verified proper power and polarity to the unit, I gained access to the back of the unit and found that the harness to the heating element needed to be reseated, I did so and tested the unit, the unit is now heating properly as designed. Job complete."

We serviced a

SAMSUNG DRYER

Model DV42H5200EP/A3

Near Austin, Texas 78732

Brandon

Job Details: 09/27/2021

"Arrived on site for customer complaint of noise and unit not turning, I replaced the roller, unit tested good.

We serviced a

MAYTAG WASHER

Model MVWB835DW1

Near Burnet, Texas 78611

Cliff

Job Details: 09/27/2021

Arrived on site to diagnose a washer that is not turning on.Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRS08

Near Austin, Texas 78717

Tommy

Job Details: 09/27/2021

Arrived onsite for refrigerator slow ice making. Upon arrival found unit is operating as designed. Spoke with customer on unit design cooling and ice production. Job Completed.

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JS0

Near Austin, Texas 78745

Kevin

Job Details: 09/27/2021

"Arrived on site and inspected range and found Noise apartment resident is hearing is metal of oven expanding and contracting as it heats and cools. This is normal for the ovens operation and cannot be changed or corrected, job complete"

We serviced a

WHIRLPOOL FREEZER

Model WZF79R20DW03

Near Austin, Texas 78737

Robert

Job Details: 09/27/2021

Arrived on call to replace previous diagnosed part. After installation test operation.

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW02

Near Bastrop, Texas 78602

Matthew

Job Details: 09/27/2021

Arrived onsite for freezer not freezing. Upon arrival found temperature at 0 degrees and unit freezing items in compartment. Customer stated he left unplugged for a while then plugged it back in and it froze water bottles over night. Checked components in diagnostics and no issues with thermistors or defrost heater. Replaced control for intermittent issues. Sealed system is operational.Unit is functioning properly. Job complete

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS4

Near Austin, Texas 78748

Jacob

Job Details: 09/27/2021

Arrived onsite for for the bottom dish rack have some damage. Looked at the dish rack and found that one of the holders had broken off. Replaced dish rack. No issues at this time. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Austin, Texas 78723

Matthew

Job Details: 09/27/2021

Arrived onsite for refrigerator not dispensing ice. Upon inspection found ice container jammed. Found spindle out of place and not turning correctly. Also found seal offset. Corrected seal and replaced ice container. Tested unit and unit is functioning properly. Also watched harvest cycle and completed properly. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Lago Vista, Texas 78645

Justin

Job Details: 09/27/2021

"Arrived on site for a refrigerator not making ice. Upon arrival the customer stated that she had turned the ice maker off for a little while to try and reset it. Then, once she turned it on the unit began working again. Upon further inspection I found the ice bin completely full. I checked temps and found the FC at 1?F. I then jumped the ice maker and found it harvesting as designed. I found the unit working as designed. Call complete."

We serviced a

WHIRLPOOL OVEN

Model KEMS309BSS00

Near Georgetown, Texas 78633

Jonathan S

Job Details: 09/27/2021

"Arrived on site for oven combo not heating. Inspected unit and work area. Verified failure, found both elements not working. Gained access to control and and tested fuses and found opened/failed TOD. ; ordrng 1 WP4449751 (thrmst-fix)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS3

Near Austin, Texas 78717

Taylor M

Job Details: 09/27/2021

"Arrived on site to diagnose dispenser not opening properly during cycle, upon arrival I gained access and found that when entering a cycle it is as described. I removed the dispenser and replaced it and now the unit is operating properly as designed. Job complete."

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS00

Near Georgetown, Texas 78628

Lou

Job Details: 09/27/2021

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the main control and placed a new connector on the harness that shorted. Tested the unit and it is operating as designed.Job completed."

We serviced a

WHIRLPOOL RANGE

Model WFE770H0FZ2

Near Cedar Park, Texas 78613

Kayman

Job Details: 09/27/2021

Arrived onsite to install previously diagnosed parts. I installed the main control. I found no voltage getting to the convection assembly while in idle. I tested the unit and it is working as designed at this time. Job complete.

We serviced a

WHIRLPOOL RANGE

Model JJW9330DDW

Near New Braunfels, Texas 78132

Andrew

Job Details: 09/27/2021

"Arrived on site for complaints of oven buttons not responding. Found failed control panel. Product not available in the unit color. Advised customer that the white panel is no longer available. Customer accepted the black control panel. Installed new panel, tested unit, unit tested good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near New Braunfels, Texas 78130

Andrew

Job Details: 09/27/2021

Arrived on site to replace compressor and filter drier from previous diagnosis. No refrigerant found in system when discharging. Removed solder joints from compressor and drier.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Cedar Park, Texas 78613

Kayman

Job Details: 09/27/2021

Arrived onsite to install previously diagnosed parts. I found the console I was sent with was packaged incorrectly and is not the correct part. I was still able to replace the UI board and main control but asked the customer to monitor the integrity of the old console jic. I tested the unit and it is working as designed at this time. No leaks were detected during time of service. Job complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Hutto, Texas 78634

Wesley

Job Details: 09/27/2021

Arrived onsite and found unit was having a magnetron f6e1 error and not heating the food. customer also concerned about panel glitching. Ordering panel and returning with heating parts and control to repair. Advised customer on repair needed. ; ordrng 1 W11297728 (Console)