Near Burnet, TX 78611
James
Job Details: 06/22/2020
ICE MACHINE JENN-AIR JIM158XYRS2 Arrived on site and installed new drain pump and tube. Tested operation and found unit working properly. Job complete
Near Harker Heights, TX 76548
Al
Job Details: 06/22/2020
WASHER MAYTAG MHW6630HC0 Arrived to inspect LF error.Confirmed the complaint and found the customers washer is unbalanced due to the stands they sit on and the tile floor.Unit smushed the drain hose and caused the drain to simply time out and shut off.Corrected the issue and unit now operates as designed.Job complete.All water lines were dry at the time of service
Near Austin, TX 78723
Eman J.
Job Details: 06/22/2020
MICROWAVE WHIRLPOOL WMH31017HB2 Arrived onsite for microwave vent cutting on by its self. I called whirlpool safety line to inform them of the customers safety concerns and to inform them I’m changing out the control Sr 7727173896. Replaced control. Tested system. Everything works as designed.
Near Dripping Springs, TX 78620
Brandon
Job Details: 06/22/2020
REFRIGERATOR KITCHENAID KSSO48FTX02 "Arrived on site to replace failed bi metal and control board, after replacing, unit tested good.
Near Georgetown, TX 78628
Lou
Job Details: 06/22/2020
MICROWAVE KITCHENAID KOCE500ESS05 "Arrived on site to inspect wall MW/oven combo error codes. Upon further inspection, I found the display showing error code F6E8. Following the tech sheet, I cycled power and tested and the error code continued to appear. I removed and replaced the microwave appliance manager and retested. Unit continued to fail. I removed and replaced the UI and retested and now it’s showing open/close door error. I tested the switches and all are good. Found cavity light still not working. Contacted techline and spoke to Rich and advised of my findings and the compliant. Rich had me test voltage at the P1 connector on the MW control and I had no voltage. I tested from P1-4 to chassis ground and got 122V. I traced the wire harness back to the cavity thermostat and found the harness was burnt and the thermostat was burnt. Rich recommended replacing the harness and sensor. Provided file #7728123591. I advised the customer of my findings/testing. I am ordering the convec
Near Belton, TX 76513
Jonathan M
Job Details: 06/22/2020
WASHER WHIRLPOOL WFW70HEBW0 Arrived onsite for washer that exploded the door open during a wash. Inspected unit and work area. Unit is sitting outside on the deck next to another new washer they have purchased. Noticed the new unit was plugged into a strip circuit on an extension cord and one garden hose hooked up to the washer. I asked where the washer was sitting originally and they brought me to where they had the washer. Found the electrical circuit was on a GFCI utility room circuit breaker with other plugs attached in the room. I asked the customer to bring me an extension cord for the unit being that it sat outside to try and find the problem. Found unit not powering on. Tested voltage at the control and found it receiving proper voltage. Tested DC voltage to console and found proper voltage but no power. I started to remove the control panel and bumped it. The UI came on and I ran diagnostics. Found an F8 E3 (overflow condition). Test the unit in an auto test for the drain in
Near Georgetown, TX 78633
Jonathan S
Job Details: 06/22/2020
REFRIGERATOR WHIRLPOOL WRT541SZHV00 "Arrived on site for refrigerator freezer not freezing. Checked freezer temperature 30 degrees during defrost cycle. Monitored evaporator when unit came out defrost and frost pattern. Inspected evaporator and compressor with UV light, no signs of leak. Will need to check pressure on seal system. Office to reschedule appointment. ; ordrng 1 SEENOTE (SEAL SYSTEM )"
Near Austin, TX 78758
Kayman
Job Details: 06/22/2020
WASHER WHIRLPOOL WFW560CHW0 Arrived onsite for front load washer no power. Upon inspection I found the washer UI unresponsive. I reset the breaker and the unit powered on. As I put the unit into diagnostics the unit showed a F0E2 error indicating over suds then powered off before I could advance diagnostics. Unit will need a UI and control. Ordering console white (W11325580) and control (W11322879) requesting 2 man 2 hour job for stacked unit. Office to RS. ; ordrng 1 W11322879 (cntrl-elec) and 1 W11325580 (cntrl-elec)
Near Austin, TX 78739
Leonardo
Job Details: 06/22/2020
RANGE THERMADOR PRD486GDHU/23 Arrived on site to replace sensor. Replaced sensor test unit and unit still giving error code. Will order new sensor and board. Can’t find part number for control board office to reschedule. ; ordrng 1 00627375 (SENSOR)
Near Nolanville, TX 76559
Al
Job Details: 06/22/2020
REFRIGERATOR FRIGIDAIRE FFTR1814TWE "Arrived to inspect refrigerator still not cooling.Found the evaporator fan was defective and not coming on.Removed and replaced it, defrosted the tower and reassembled the unit and unit fan now works properly.Customer told to wait approximately 24 hours for the unit to reach optimal temperatures.No water hooked up to unit.Job complete"
Near Austin, TX 78748
Kevin
Job Details: 06/22/2020
DRYER WHIRLPOOL WED560LHW0 "Arrived on site and found dryer is very noisy during operation disassembled dryer and found blower wheel is broken and making contact with shroud while spinning. Attempted to remove blower wheel but this is a long vent model hand blower wheel shaft cannot be held in place in order to remove wheel. I need to bring back shroud, motor, and wheel to correct issue. Get model and serial pic ; ordrng 1 WPW10211911 (housing)"
Near Austin, TX 78748
Kevin
Job Details: 06/22/2020
DRYER WHIRLPOOL wed4850hw0 "Arrived on site and inspected dryer and found neutral to control board is not connected. After resetting connection dryer is now heating properly, job complete"
Near Austin, TX 78731
Wesley
Job Details: 06/22/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived onsite and found freezer module failed causing upper lighting circuit to fail. Ordering freezer module. Advised customer on repair and other use and care. ; ordrng 1 W10695459 (module)
Near Austin, TX 78730
Wesley
Job Details: 06/22/2020
REFRIGERATOR JENN-AIR JUC2450ARS Arrived onsite and found unit drain pan cracked. Fabricated a repair as parts are not available.
Near New Braunfels, TX 78132
Richard
Job Details: 06/22/2020
RANGE WHIRLPOOL WEE745H0FS0 Arrived onsite for the oven range not working at all. During testing found that there is good voltage going to the oven. Ran diagnostics and found and that all burners are not working the cooling does not work and broil and bake did not work. Found that the display control and main board to be faulty.
Near Austin, TX 78746
Luis
Job Details: 06/22/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived on site for cooling complaint. Found fresh food evaporator incased in ice. Replaced defrost and temperature thermistor,secured thermistor to correct location on suction on copper end above weld joint,secured with foil tape and zip replaced fan scroll,ran diagnostics good air flow,changed defrost setting to basic."
Near Kyle, TX 78640
Jacob
Job Details: 06/22/2020
WASHER MAYTAG MVWC416FW0 Arrived onsite for unit making a loud noise. Tested unit. Put unit in diagnostics. Found F7E1 speed basket fault. Found that motor was not running. Ordered drive motor. Motor covered under warranty. ; ordrng 1 W10832724 (drive motor)
Near Austin, TX 78732
Wesley
Job Details: 06/22/2020
OVEN WHIRLPOOL RBD305PRS00
Near Pflugerville, TX 78660
Cliff
Job Details: 06/22/2020
REFRIGERATOR WHIRLPOOL WRX986SIHV00 Arrived on site to diagnose a refrigerator that is not cooling properly. Found hissing coming from condenser even after compressor is powered off. Condenser was pressed up against cavity and pierced most likely during delivery and installation. Condenser will need to be replaced to complete repairs. Return date will need to be set by office for two hours and two technicians.; ordrng 1 2HOURJOB (2 HOUR JOB) and 1 2MANJOB (2 MAN JOB) and 1 W11211932 (CONDENSER)
Near Austin, TX 78746
Scott
Job Details: 06/22/2020
DRYER WHIRLPOOL WED9600TW "Arrived on site for General maintenance of dryer . Took toe kick off , very little lint found . Did vac out inside . Ran temp checks , all checked normal with unit . No repairs needed at time of repair . Job complete"
Near Austin, TX 78759
Wesley
Job Details: 06/22/2020
WASHER WHIRLPOOL WTW5000DW2 Arrived onsite for oil leak and repaired by replacing gearcase. All checks good. Unit is now operating as designed.
Near Temple, TX 76502
Jonathan M
Job Details: 06/22/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site for refrigerator that’s freezing items in the refrigerator section. Inspected unit and work area. Found food items pushed all the way to the back wall causing restriction in airflow. Unit was correct temperature and had ice in the icemaker been. Customer also complained about water drip edge from the top of the unit. Inspected top cover and found door water valve leaking when water was being called to either dispenser or icemaker. Ordering dual valve . ; ordrng 1 WPW10341329 (water valve assy)
Near Horseshoe Bay, TX 78657
James
Job Details: 06/22/2020
REFRIGERATOR JENN-AIR JF42NXFXDE02 Arrived on site and installed new mullion. Verified proper fit and function. Unit tests good. Job complete
Near Georgetown, TX 78628
Paul
Job Details: 06/22/2020
OVEN WHIRLPOOL WOS51EC0HS01 (Tg) Arrived on site for wall oven not heating correctly. Ran oven through heating cycle set at 350 degrees. Oven cycled between 334 & 371 degrees leaving it with a 352.5 degree average temp. The unit is working as designed. The inspector had tested the temp during the initial preheat from what I read on the report he gave the customer. I helped the customer connect the unit to WiFi so the clock would show the correct time. Call complete.
Near Georgetown, TX 78628
David S
Job Details: 06/22/2020
OVEN KITCHENAID KODE500ESS04 "Arrived on site for wall oven having rust. I inspected the unit and work area. I found both oven doors, the bottom oven handle and the control panel all have rust on them. I tried to clean it off and it would not come clean. I am ordering both oven panels W11354870, 2 oven door handles W10831237, and the control panel W11086141 to complete the repair. ; ordrng 2 W10831237 (hndle-door)s and 1 W11086141 (console) and 2 W11354870 (OUTE DOOR )s"
Near Round Rock, TX 78664
Kayman
Job Details: 06/22/2020
REFRIGERATOR UNKNOWN GI7FVCXWY02 Arrived onsite for refrigerator freezing food in the RC. Upon inspection I found all of the fans on the unit constantly running which is causing the freezing. I tested the RC thermistor and found it pulling a incorrect ohm reading. Will need a new harness with thermistor attached (WPW10292583) it was checked in my Digital list but seems it did not make it in the parts pick up.
Near New Braunfels, TX 78132
Richard
Job Details: 06/22/2020
REFRIGERATOR WHIRLPOOL WRR56X18FW02 Arrived onsite for the freezer not cooling. Installed new evap motor and freezer tested fine. Compressor stayed on. Complete
Near Austin, TX 78737
Kevin
Job Details: 06/22/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM01 on site and found fresh food evaporator is frosted over, took one picture. It will need to be defrosted and evaporator motor and with harness will need to be replaced. Also found all interior lights are out except for lights in ceiling. Spoke with tech line and on this model the freezer light Is the first in the sequence. Will bring back enough LED modules to replace all affected if need be. ; ordrng 1 W10695459 (module) and 5 W10695459 (module)s and 1 W10830278 (cntrl-elec) and 1 W10830288 (cntrl-elec) and 1 W10843055 (cntrl-elec)"
Near Austin, TX 78737
Kevin
Job Details: 06/22/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site and replaced harness from inside refrigerator wall to pantry door, pantry door, UI and deli user interface. All lighting is working properly, icemaker is operating properly, water dispenser is working properly, however there is voltage to ice dispenser motor but motor is not running. Will need a new ice dispenser motor to complete repair; ordrng 1 W10822606 (motor)"
Near Cedar Park, TX 78613
David S
Job Details: 06/22/2020
RANGE WHIRLPOOL WFE515S0ES2 "Arrived on site for washer range showing error code f9e0. I sent a call ahead and no one answered at the door. I called the second number on file and spoke to the owner, he stated he will try and call them. No one answered the door. I left a door hanger and moved on. Office to reschedule ; O-emld tckt"
Near Austin, TX 78759
Wesley
Job Details: 06/22/2020
DRYER WHIRLPOOL WHD5090GW0 "Arrived onsite and replaced UI and harness. Unit seemed to operate slightly better than during last test. But still having same symptom of chiming and making random selections, Called techline and was advised to swap l1 and 2 at the power block which seemed to have an immediate improvement. Demonstrating that the power supply may be dirty. Advised customer on findings. All checks good."
Near Austin, TX 78717
David S
Job Details: 06/22/2020
RANGE WHIRLPOOL WEG745H0FE0 "Arrived on site for front two burners not working properly. I inspected the unit and work area. I found the burner heads nots dispersing the gas properly. I swapped in the new burner heads and the unit worked as designed, no more yellow flame, and no more puffing sounds every 5 minuets.
Near Austin, TX 78738
Brandon
Job Details: 06/22/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site for customer complaint of unit not cooling and water inside of fresh food section. Found bludgeoned underneath drain pan, called techline
Near New Braunfels, TX 78130
Richard
Job Details: 06/22/2020
MICROWAVE WHIRLPOOL WMH78019HZ0 Arrived onsite for the microwave not heating. Tested all components and found that the control board needs to be replaced. Cap and diode and magnetron will need to be replaced as well on next visit. Ordering parts and office to schedule ; ordrng 1 W11128342 (cntrl-elec)
Near Georgetown, TX 78633
Jonathan S
Job Details: 06/22/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site for refrigerator water dripping out dispenser door. Inspected unit and work area. Found ice cubes in good form. Found ice container frozen in place. Performed diagnostics mode and cycled and filled ice maker. Found only freezing at bottom of ice container. Removed ice chute and inspected gasket. Called Whirlpool tech support and spoke with Kathy. Was informed to order ice chute and double up on gasket. Will need order chute and gasket. ; ordrng 1 W10837274 (ICE CHUT ) and 1 WPW10291905 (GASKET)
Near Kyle, TX 78640
Jacob
Job Details: 06/22/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Arrived onsite for unit making noise in the refrigerator area. Tested unit. Noticed that control door is not closing. Ordered parts.; ordrng 1 WPW10594330 (control)
Near Dripping Springs, TX 78620
Brandon
Job Details: 06/22/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site for customer complaint of oven not heating, I found correct power coming into main control, but relays for bake and broil failed, I replaced main control, unit tested good."
Near Austin, TX 78737
Leonardo
Job Details: 06/22/2020
MICROWAVE WHIRLPOOL WOC54EC0AS00 Arrived on site to replace inverter and mag. Replace d its parts and found bad inverter. Ordering new inverter and control board. Office to reschedule. ; ordrng 1 W10217711 (INVERTER) and 1 WPW10486188 (CONTROL BOARD )
Near Austin, TX 78728
Kayman
Job Details: 06/22/2020
VENTHOOD WHIRLPOOL GXW7336DXS2 Arrived onsite for vent hood and to install previously diagnosed parts. Installed the lights and unit is working as designed. Customer noticed that the buttons were not seated correctly in the so lots and asked me to inspect. I found that the bracket the switch is mounted on was slightly bent. I corrected bracket and re installed the buttons and all are centered and working as designed. Job complete
Near Buda, TX 78610
Jacob
Job Details: 06/22/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived onsite for unit not producing as much ice, water coming out not cold, only room temp. Freezer getting a little bit of moisture on top left corner of freezer, and butter freezing on top rack in refrigerator. The seal to door is not sealing correctly on freezer, possibly air baffle may need to be replaced if food continues to freeze in refrigerator. Water dispenser is working as designed. Ordered parts. Office to reschedule.; ordrng 1 LW11037733 (dor-fip) and 1 W11236851 (diffuser)"
Near Austin, TX 78759
Scott
Job Details: 06/22/2020
DISHWASHER KITCHENAID KDTE104ESS0 "Arrived on site for standing water in tub and lower rack wheels have fallen off . Found drain pump has failed . Also found water dripping from diverter seal . Found UI keys are stuck .ording sump motor , UI and control ( both covered ) drain pump and rack rollers will need replacement . .; ordrng 1 W10903576 (panel-cntl)"
Near Harker Heights, TX 76548
Al
Job Details: 06/22/2020
WASHER MAYTAG MVWX655DW "Arrived to inspect washer making noise during draining cycle.Confirmed the complaint and disassembled the unit drain pump and found a metal sipper like pierce causing the noises.Removed the obstruction, reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete"
Near Temple, TX 76502
Jonathan M
Job Details: 06/22/2020
RANGE WHIRLPOOL WMH78019HB3 Arrived on site or microwave door that’s the wrong color. Inspected unit and work area. Replace black stainless door with black door. Unit is working as designed. Call complete.
Near Harker Heights, TX 76548
Al
Job Details: 06/22/2020
DRYER MAYTAG MEDX655DW Arrived to inspect dryer with long drying time.Confirmed the complaint and found the exhaust leading to the outside was blocked.Removed the blockage and unit now operates as designed with heat.Job complete
Near Pflugerville, TX 78660
Cliff
Job Details: 06/22/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived on site to diagnose a refrigerator that is leaking. Tested unit and found RC evaporator drain iced over. Deiced drain and bottom of RC. Tested unit and found no clogs and all working properly at this time. No leaks were found after services were
Near The Hills, TX 78738
Wesley
Job Details: 06/22/2020
DISHWASHER WHIRLPOOL WDF760SADB2 Arrived onsite and tested in normal wash with dishes but no soap and did not recreate leak. Advised customer that measures to mitigate sudsing were necessary. Advised on several options.
Near Austin, TX 78748
Kevin
Job Details: 06/22/2020
DRYER AMANA NED4655EW1 "Arrived on site and found dryer is not heating, checked incoming power and found L1 to neutral 120 V, L2 to neutral 120 V but when measuring from L1 to L2 there is no voltage. Took pictures. Dryer owner rents this property, property owner is not available.
Near New Braunfels, TX 78130
Richard
Job Details: 06/22/2020
REFRIGERATOR WHIRLPOOL GZ25FSRXYY2 Arrived onsite for the refrigerator has ice build up in freezer . During testing found that there is huge ball of ice in the right top corner of evaporator. Took pictures. Sealed system repair needed. Sealed system tech needed for repair. 2hrs needed for repair.; ordrng 1 ACCESSVALVE (ACCESS VALVE ) and 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR ) and 1 SEALEDSYSTEM (SEALED SYSTEM REPAIR NEEDED ) and 1 W10160407 (compressor) and 1 WPW10143759 (dryer) and 1 WPW10313899 (evaporator)
Near Georgetown, TX 78633
Lou
Job Details: 06/22/2020
MICROWAVE WHIRLPOOL WOC54EC7HW03 "Arrived on site to inspect wall microwave/oven combo timer not sounding when complete and display not working. Upon further inspection, customer advised that the clock/time jumps and goes back to January 1st 0800am and when the timer is done, it doesn’t chime. I placed the unit in diagnostics and found no error codes. I went into settings and checked the sound setting and found it at maximum. Tested the timer and it failed. I am ordering the UI console in white trim and CNOTE-LSO PER CUSTOMER REQUEST. . ; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 W11367343 (CONSOLE-WHITE)"
Near Kyle, TX 78640
Jacob
Job Details: 06/22/2020
COOKTOP WHIRLPOOL WCG55US0HS00 Arrived onsite for unit not igniting. Tested unit. Unit is working as designed. Gave customer instruct on usage to get unit started. No leaks at this time. Job complete
Near Lockhart, TX 78644
Noah D
Job Details: 06/22/2020
WASHER MAYTAG MVWB725BW0 "Arrived on site to inspect washer for leaking, upon testing found the detergent dispenser aNd tub ring leaking, ordering dispenser and tub ring, Office to reschedule ; ordrng 1 WPW10552116 (DISPENSER ) and 1 WPW10591323 (TUB RING )"
Near Austin, TX 78734
Brandon
Job Details: 06/22/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site for customer complaint of unit not cooling in both sections, found compressor was not getting power from inverter control. I replaced inverter, unit tested good."
Near Austin, TX 78734
Wesley
Job Details: 06/22/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 Arrived onsite and found unit compressor not kicking on. Ordering control and deli control to remedy issue. Fan running as if cycle is running but compressor not being energized. ; ordrng 1 W11114721 (CONTROL) and 1 W11330486 (UI)
Near Kingsbury, TX 78638
Noah D
Job Details: 06/22/2020
RANGE GE ZDP366NP7SS "Arrived on site to inspect oven for gas smell, called Ge and found all burners working to specs.
Near Niederwald, TX 78640
Jacob
Job Details: 06/22/2020
DRYER WHIRLPOOL FEX831FS1 Arrived onsite for unit making squeaking noise. Took unit apart. Added grease to wheel and bearing.
Near Austin, TX 78728
David S
Job Details: 06/19/2020
REFRIGERATOR WHIRLPOOL WRT318FMDM02 "Arrived on site for condensation in the top of then fridge. I inspected the unit and work area. I found the freeze bottom full of ic. I gained access to the drain tube and found it restricted. I cleaned out the drain tube, and cleared the ice out of the freezer. I found the evap pan covered in ice., I thawed out the evap pan and steamed the drain tube from the freezer down. I could hear ice falling from the drain tube in the cabinet. Condensation was caused because of the ice build up In The freezer, from a restricted drain tube. No water leaks detected.. Job complete."
Near Round Rock, TX 78665
Cliff
Job Details: 06/19/2020
OVEN KITCHENAID KFGD500ESS04 Arrived on site to replace end cap for range. Replaced part was not able to test unit as it is dealer stock and not installed.
Near Georgetown, TX 78628
Al
Job Details: 06/19/2020
WASHER MAYTAG MVWB765FW1 Arrived to inspect washer valve dripping into tub when not in use.Confirmed the complaint and removed and replaced the valve.All water lines were dry at the time of service.Job complete
Near Austin, TX 78731
Wesley
Job Details: 06/19/2020
REFRIGERATOR KITCHENAID KRSC703HPS00 "Arrived onsite and found fan scroll damaged and cause of build up to be unit Evap drain plugged with tape. Removed tape and cleared all ice. Replaced fan scroll only, unit is now operating as designed."
Near Seguin, TX 78155
Noah D
Job Details: 06/19/2020
MICROWAVE WHIRLPOOL WMH31017HB2 "Arrived on site to inspect microwave for not illuminating, checked control for issues and found it not sending voltage, replaced control and tested, all functions tested good. Complete"
Near Hutto, TX 78634
Andy
Job Details: 06/19/2020
WASHER MAYTAG MVWB835DW3 Arrived on site to install previously diagnosed UI. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78753
Andy
Job Details: 06/19/2020
DISHWASHER MAYTAG MDB8989SHZ0 Arrived on site for dishwasher not operating. Tested and inspected unit and found all operations normal. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.
Near Round Rock, TX 78681
Kayman
Job Details: 06/19/2020
WASHER MAYTAG MHW6630HW0 Arrived onsite for washer showing F3 E1 error code. Which indicates a issue with the pressure sensor. I replaced the (W11316246) sensor but the error code remained. The tech sheet advised me to go to the control if changing the sensor doesn’t work. Upon inspection of the control I found the connectors for the pressure sensor were not seated correctly ( crooked/half way on) since I already had the control out I replaced the (W11322883) control and tested unit. No more error codes and unit is now functioning as designed with no leaks detected during service. Job complete.
Near Coupland, TX 78615
Andy
Job Details: 06/19/2020
REFRIGERATOR WHIRLPOOL MFI2569VEM1 Arrived on site to install previously diagnosed dispenser control. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Georgetown, TX 78633
Paul
Job Details: 06/19/2020
UNKNOWN UNKNOWN DRUG SCREEN
Near Austin, TX 78754
Luis
Job Details: 06/19/2020
REFRIGERATOR JENN-AIR JFFCC72EFP00 "Arrived on site for water leaking and door handle issue. Installed new screws and handles. Found frozen drain in fresh food,cleared drain in compressor compartment advised customer to run a hard defrost to clear drain."
Near Round Rock, TX 78664
Cliff
Job Details: 06/19/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to diagnose a dishwasher that is not filling with water. Tested unit and found waterline kinked behind dishwasher. Reset waterline to proper position and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Wimberley, TX 78676
Jacob
Job Details: 06/19/2020
MICROWAVE GE DVM1850MM2BG Arrived onsite to replace part ordered by previous tech. Replaced part. Tested unit. Did not resolve issue. Ordered part. Out of stock. AHS to research if part can be found. Office to reschedule ; ordrng 1 WB07X11025 (microwave control pa)
Near Austin, TX 78750
David S
Job Details: 06/19/2020
COOKTOP WHIRLPOOL JED8430ADW "Arrived on site for downdraft fan not working. I inspected the unit and work area. I found the knob was broken when I pulled it out of the unit. I used me needle nose pliers and rotated the switch and the fan came on and started to work. ; ordrng 1 WP7739P121-60 (knob- fan)"
Near Round Rock, TX 78681
David S
Job Details: 06/19/2020
DRYER MAYTAG MEDB835DW4 "Arrived on site for dryer not starting. I inspected the unit and work area. I found the switch in good working order. I put the unit into diagnostics mode and found error codes for UI stuck key, and low air flow. Customer stated they had the vents cleaned already. I tested the UI for any keys that didn’t work properly, all tested good. I tried to start the unit and the unit operated as designed. I explained to the customer you have to press and hold the cent of the start button for the unit to work properly. Job complete."
Near Lakeway, TX 78738
Luis
Job Details: 06/19/2020
REFRIGERATOR WHIRLPOOL GD5RHAXNB00 "Arrived on site for compliant of ice stuck in chute. Tested dispenser ice dispensing correctly,removed bin tested ice door,ice door opening and sealing correctly. Removed dispenser cover,adjusted wiring and plunger in dispenser compartment tested ice dispenser with bin u it working correctly."
Near Buda, TX 78610
Kevin
Job Details: 06/19/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 "Arrived on site and customers complaint is the water that is dispensed is not cold and it is also not filtering. inspected refrigerator and found water dispenser is operating and filter is installed properly. This model of refrigerator does not have a cold water reservoir for the dispenser showed customer there is a coil of line at the rear of the refrigerator only. Spoke with tech line and as long as filter is in place in the water is being filtered. Refrigerator is operating as designed and no adjustments or replacement of parts can change it, job complete 7728112929"
Near Georgetown, TX 78628
Cliff
Job Details: 06/19/2020
REFRIGERATOR KITCHENAID KBLC36FKS02 Arrived on site to diagnose a refrigerator that is making ticking sound. Could not duplicate any failures or unusual noises in unit. All is working properly at this time and no repairs are needed.
Near San Marcos, TX 78666
Jacob
Job Details: 06/19/2020
RANGE WHIRLPOOL WFG525S0JS0 Arrived onsite for unit having damage to pane. Looked at panel. Saw damage. Replaced panel. No issues at this time. Job complete
Near Andice, TX 78628
James
Job Details: 06/19/2020
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site and tested operation. Found both front burners hard to ignite. Burner caps check good and burners getting proper spark. Unit will need new burner heads to repair. ; ordrng 2 WPW10515455 (burnr-head)s
Near Austin, TX 78737
Kevin
Job Details: 06/19/2020
WASHER WHIRLPOOL MVWX655DW1 "Arrived on site and inspected washer and found no water flow from cold water valve. Removed incoming water line and found pressure here is good. A new water valve assembly will be needed to correct the issue. labor; ordrng 1 W11127357 (housing)"
Near Georgetown, TX 78633
Paul
Job Details: 06/19/2020
RANGE JENN-AIR JED3430WB00 (Tg) Arrived on site to repair cooktop with previously diagnosed parts. Replaced Lr & Rr infinite switches. Tested elements and found both were cycling correctly. Call complete.
Near Austin, TX 78735
Leonardo
Job Details: 06/19/2020
DISHWASHER WHIRLPOOL KUDE70FXSS5 Arrived on site to test unit for panel keeping lights on. Found bad panel and control. Replaced control and panel and drain pump Test unit and unit test good job complete
Near Austin, TX 78703
Wesley
Job Details: 06/19/2020
WASHER WHIRLPOOL WFC7500VW0 Arrived onsite and quoted for MCU and motor and door lock and 2 man.
Near Austin, TX 78735
Kevin
Job Details: 06/19/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site and found no ice production, found ice in icemaker tray, found icemaker switch, ran test 44 and icemaker dispensed. Ran test 45 and icemaker filled. Requested that customer monitor it for ice production, if they call back a new freezer door will be needed to correct the issue."
Near New Braunfels, TX 78132
Richard
Job Details: 06/19/2020
RANGE KITCHENAID KDRS483VSS03 "Arrived onsite for the oven range not baking properly in the right side oven. During testing found that the the appliance manager is not responding to commands causing an intermittent issue. ordrng 1 W10852104 (cntrl-elec)"
Near Austin, TX 78750
David S
Job Details: 06/19/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site for ice maker making ice slow. I inspected the unit and work area. I did a temp test in the freezer and found it at 0 degrees. I jumped the ice maker and it cycled and called for water. I checked the thermistors and all fans. All came on when called and thermistors test good. I found the unit out of level not allowing the doors to seal properly, cause an air leak slowing ice production down. I leveled the unit and inspected the gaskets. I found a tear on the right side gasket. I am ordering a new gasket W10830274 to complete the repair.; ordrng 1 W10830274 (gasket-fip)"
Near Kyle, TX 78640
Kevin
Job Details: 06/19/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Arrived on site and inspected refrigerator and found ice production is low, took one picture. Found freezer temperature is showing to be 20° disassembled freezer and took one picture of evaporator there is very little frost pattern. Seal system will need to be repaired.; ordrng 1 8201786 (start device,combo) and 1 SEALEDSYSTEM and 1 W10913906 (coupler) and 1 W11209866 (COMPRESSOR ) and 1 WPW10143759 (dryer) and 1 WPW10313899 (evaporator)"
Near Austin, TX 78746
Luis
Job Details: 06/19/2020
REFRIGERATOR KITCHENAID KSSC42QMS01 "Arrived on site for cooling complaint. Checked temperature in freezer and fresh food,temps reading 0 and 37° checked air flow to fresh food good. Ran icemaker through a harvest test,icemaker dumped ice and filled with water checked refrigerant pressure reading +5 called tech support per tech support no parts to be replaced and gave customer instructions on if no cool issue appears to run specific test. 7727889711"
Near Briarcliff, TX 78669
Brandon
Job Details: 06/19/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site for customer complaint of unit not draining, found failed pump, I replaced drain pump, unit tested good. No leaks"
Near Holland, TX 76534
Al
Job Details: 06/19/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Arrived to inspect French door refrigerator not cooling.Confirmed the complaint and removed and replaced both UI and main control board.Unit still powered on, chimed, clucked at the control and wouldn’t start.Called Whirlpool Tech line and spoke with ADRIANSR# 7728118007Adrian walked me through several possible issues and was able to narrow the issue down to the valve and the wiring inside the cabinet, which is not allowing the unit to power on and cool properly.Unit is deemed non repairable All water lines were dry at the time of service.Job complete"
Near San Marcos, TX 78666
Jacob
Job Details: 06/19/2020
RANGE WHIRLPOOL WFG525S0HS1 Arrived onsite to replace burner head. Replaced burner head. Tested unit. Unit test good. No leaks at this time. Job complete
Near Round Rock, TX 78665
Cliff
Job Details: 06/19/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site to diagnose a refrigerator that is occasionally getting clogged in the ice chute. Found no mechanical failures with unit at this time and advised homeowner that crushed ice can freeze to the walls in the chute and eventually clog it. Chute would need to be cleaned regularly if primarily crushed ice is used. No leaks were found at time of service.
Near Austin, TX 78741
Kevin
Job Details: 06/19/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site and found apartment maintenance has unplugged refrigerator They said this was because the compressor was very hot to the touch and the start device overload was clicking and The refrigerator was not cooling. Spoke with CS will need to bring back sealed system components to correct issue. Get pic of model and serial ; ordrng 1 8201786 (start device,combo) and 1 W10143759 (drier (service)) and 1 W10913906 (coupler) and 1 W11209866 (COMPRESSOR ) and 1 WPW10313899 (evaporator)"
Near Moody, TX 76557
Jonathan M
Job Details: 06/19/2020
DRYER ROPER RED4516FW0 "Arrived on site for dryer that was not heating. Inspected unit and work area. Tested voltage from the wall and found proper voltage. Tested voltage from the terminal block and found proper voltage. Tested thermal fuse, thermal cut off, element, and island thermostat. Found thermal cut off blown. Replaced thermal cut off and tested unit. Unit is working as designed. Call complete."
Near Georgetown, TX 78633
Paul
Job Details: 06/19/2020
REFRIGERATOR KITCHENAID KRMF606ESS01 "Arrived onsite for a refrigerator not dispensing water or making ice after the customer tried changing filters multiple times. I found good water pressure to the unit but no water out of the isolation valve. I tested voltage at the valve and only had 63VAC. I tested voltage out of the control and had 123VAC to the dispenser valve and isolation valve. I found one of the diodes in the harness defective. .; ordrng 1 W11190822 (harns-wire)"
Near Leander, TX 78641
Jonathan S
Job Details: 06/19/2020
DISHWASHER WHIRLPOOL WDT710PAYM5 "Arrived on site for dishwasher leaking. Realtor stated that unit was leaking inside the door. Inspected unit and work area. Removed door panel and found traces of water at steam vent. Disassembled vent and found leaking at vent and door inner panel (see SD-pic). Found vent gasket needed to repair. Removed gasket and installed new. Performed diagnostics mode and monitored operation. All tested good, no water leaks detected."
Near Austin, TX 78703
Eman J.
Job Details: 06/19/2020
MICROWAVE WHIRLPOOL WMH53521HZ3 Arrived onsite for microwave light not working. Tested system. Found control and bulb faulty. Replaced control and bulb. Tested system. Getting F1E4 error. New control is faulty. Ordering control W11182110; ordrng 1 W11182110 (cntrl-elec)
Near Lakeway, TX 78734
Brandon
Job Details: 06/19/2020
RANGE JENN-AIR JDRP436HL00 "Arrived on site to replace failed burner heads, unit tested good after replacing center rear and front right burner heads."
Near Lakeway, TX 78734
Luis
Job Details: 06/19/2020
REFRIGERATOR KITCHENAID KSSS42QTX00 "Arrived on site for no cool. Diagnosed a leak in the system unit will need a complete rebuild replacing compressor,evaporator and heat exchanger and 1 W10508992 (EXCHANGER)"
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 06/19/2020
DISHWASHER KITCHENAID KDTM354DSS4 "Arrived on site to install previous diagnosed parts. Removed failed drain pump and sump assembly , installed new. Performed diagnostics mode and monitored test operation and observed for possible water leaks. All tested good, no water leaks detected."
Near Paige, TX 78659
Scott
Job Details: 06/19/2020
RANGE KITCHENAID KSGB900ESS3 "Arrived on site, replaced right drawer rail. Door is now properly opening and closing. No gas leaks detected at time of service job complete"
Near Austin, TX 78739
Leonardo
Job Details: 06/19/2020
DISHWASHER WHIRLPOOL MDB8959SBB3 Arrived on site to test unit for panel not responding. Test unit and found bad panel.; ordrng 1 WPW10475779 (PANEL)
Near Jarrell, TX 76537
James
Job Details: 06/19/2020
REFRIGERATOR LG LFX25971ST/02 Arrived on site and tested operation. Customer stated that when the ice maker was pushed on the lights would cut off on the ice maker and that there was a screw missing on the assembly that holds the ice maker in place. Removed assembly and found harness to ice maker was not fully seated. Plugged ice maker in and replaced missing screw. Tested ice maker and it filled properly with water and cycled properly. Job complete
Near Georgetown, TX 78628
Jonathan S
Job Details: 06/19/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for dishwasher leaking. Customer stated that at end of cycle that unit would have a stream of water coming from steam vent. No water softener in home. Inspected unit and work area. Removed door panel and inspected for traces of water, none found (see SD PIC). Called Whirlpool tech support and spoke with Austin (7728111749) .He stated that normal from steam and cooler air creating condensation. All operations tested good."