"Arrived on site to diagnose dishwasher with low heat and not drying dishes properly, i gained access to the unit and found that the unit is operating properly but the element is caked with powder from pods and powder on previous uses causing the heating to be dramatically lessened. I also found that the rinse aid was empty and informed the customer that rinse aid should be used every cycle for best results, as well as running the sink water on hot just before running a cycle. ; ordrng 1 WD05X24776 (Element)"

Arrived on site for for a chain being stuck in the wash plate. I removed the wash plate and basket. I removed all chain pieces I found. I reassembled the unit and ran a high speed spin and agitation. The unit is working as designed.

"Arrived on site and found TOD fuse was open. Installed new TOD and tested unit. Unit tested good, oven now heating properly. Recommended that customer not use self cleaning and recommended an alternative solution for oven spills. Job complete"

Arrived onsite for previously diagnosed parts. Upon arrival replaced control console and broil proceeded to test unit is now operating as designed. Job Completed.

Arrived on site for STOPPED MID WAY THRU AND THERE IS STANDING--NOT ABLE TO RESET OR START OVER OR GET IT TO DRAIN just appears dead right now but there is power to the unit. Found dishwasher was getting g 120 but wouldnt turn on. Found top right torque screw was missing. Two other torque screws that hold in console were loosely secured. Once console was removed I found two of the plastic mounts the torque screws mount into were gone and one was rattling around inside console. Only one mount was still there holding the console in place. Tested bi-metal and it had failed. Explained to customer these gaps and loose fit was allowing steam and hot air into the console making the bi-metal fail.

"Arrived on site to install previously diagnosed and ordered part. Due to the ice guide missing, I installed a new part and tested. Unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site for dishwasher not starting. I inspected the unit and work area. I found fault code f7e2 variable speed motor fault. I put the unit through a diagnostics cycle. I found the unit filling but the wash motor not engaging. I am ordering the sump and motor assembly to complete the repair. The office will reschedule when we have eta on the part.; ordrng 1 W11462460 (Control)

"Arrived on site for a range that turn itself off and kicked on the fan. Inspected unit and work area. The customer advised that the end it was flashing an F1 error code. He did advise that he tested it again afterwards and it did not replicate the issue the second time but felt like there was something going on with the unit. Tested the unit on a bake cycle at 350?. The unit deadbeat wants it reached a breaking temperature. Tested temperatures and found the unit sitting at 346?F. I increased the temperature to 400?F and ran the unit for another 25 minutes. The unit was cycling between 379?F and 420?F. I turn the unit off due to not being able to replicate the issue and attempted to cool down the oven cavity babe opening the door. Found the fan that was running was the fan at the controls to keep the controls from overheating. After 6 to 7 minutes, the unit began to flash an F1 error code. I spoke to SW and was advised that the most likely issue with the unit since the unit was holding proper temperature was an issue with the control board. ; ordrng 1 74004349 (cntrl-elec)"

"Arrived on site for clothes wet or unit not finishing cycle . Ran diagnostics and unit not draining properly .replaced drain pump . Reran diagnostics and unit is performing properly.No water leaks detected at time of service. Job complete"

"Arrived on site for NOTHING COMES ON NO POWER AT ALL - WOKE UP EVERYTHING IS OFF. Found oven had no power and breaker was on. Turned off breaker and gained access to thermal fuse. Thermal fuse had no continuity and had shorted out. Found gasket was kinked in the bottom left corner and flattened all the way around. Flattened gasket was allowing heat to travel into UI and control causing thermal fuse to short. Tested oven by using jumper across thermal fuse connectors and oven is heating as designed and blower is blowing. Powered down oven and requested customer not turn on breaker until we return. thermal fuse (WPW10545255) and door gasket (WPW10282960)Ordering thermal fuse and gasket to return and complete the repair. by CC. Returning with control and thermostat. ; ordrng 1 WPW10282960 (Gasket, Door)"

"Arrived onsite for overfill float switch replacement and replaced part. Tested unit and found unit error f10 E5 and saved f8e4. Unit errors during the fill and saves an f10e5 diverter leak detected, but no leak visible, Inspected for leaking during fill and found no leaking occurring. Ordering sump and motor which includes the diverter and the control. ; ordrng 1 W11416362 (Pump and motor) and 1 W11410066 (Control)"

"Arrived on site to test unit for noise from FC. Found FC evap frosted over causing fan to hit ice. Bimetal was not giving proper reading. Engaged heater and found only receiving 80vac when engaged and bimetal bypassed. Checked at control and got same voltage. Replaced evap motor with harness and control. Tested unit, unit working good. No leaks detected.

"Arrived on site to diagnose a refrigerator that is not producing ice properly. Found unit hooded up to under counter ro system, preventing proper water pressure to refrigerator. Advised customer on findings and no further repairs can be done to refrigerator to correct issue."

Arrived on site for Not Draining - Top Load Washer. Found washer had water in the basket. Tried putting in drain through diagnostics and wouldnt drain. Gained access to drain pump and found connector to drain pump not properly seated. Reconnected drain pump and washer drained as designed. Had off balance load detected in error diagnostics. Cleared error code and ran through auto diagnostics. Washer running and draining as designed. No leaks detected. Job completed.

"Arrived on site to diagnose washer making loud grinding noise during spin cycle and evidence of gearcase oil, I gained access to the unit and put it into service diagnostics and found no fault codes, I put the unit into a diagnostics cycle and found the unit operates properly until the spin cycle, the unit is making a loud noise. I gained access beneath the unit and found it covered in gearcase oil and actively leaking oil,; ordrng 1 WPW10006384 (Belt) and 1 W11454734 (Gearcase) and 1 W10721967 (Cam)"

Arrived on site for refrigerator needing previously diagnosed FC led. Upon arrival reconfirmed prior diagnosis and found left side FC led had failed. Replaced led and found unit allowed all leds to light properly. Call complete

Arrived on site for refrigerator needing previously diagnosed FC led. Upon arrival reconfirmed prior diagnosis and found left side FC led had failed. Replaced led and found unit allowed all leds to light properly. Call complete

Arrived on site to replace the console. I replaced the console. I set the time and date. I walked the customer through setting up the WiFi and whirlpool app. Job complete.

"Arrived on site to inspect refrigerator intermittently stops cooling and ice maker leaking water. Upon further inspection, I found the unit operating. I tested temps in the FC= -1 degrees. I tested voltage at the wall and got 120V. I removed the evap cover and found a good frost pattern, I found frozen water droplets on the fill tube at the back left of the FC section and some ice inside the fill tube. Tested the control by turning the dial off and on and it operated as designed and the defrost element came on while testing. Pulled the unit out on my floor protector and inspected the fill tube at the back of the unit. I found old water streaks around the fill tube at the top corner and along the back panel. I found an air gap between the spout and back panel which is allowing warm air into the FC section and creating moisture and then its freezing, which when the ice maker fills and the fill tube is blocked with ice, the water has nowhere to go except out the back of the unit.Office to schedule return service. No water leaks observed during service. I used permagum to seal off the gap at the fill tube at the back of the unit until I can return with parts. ; O-emld tckt"

Arrived onsite for unit leaking. Customer showed where the water had damaged the cabinet. Took pics of damage. Tested the unit. Upon further inspection. Found that the tub had damage to it and was leaking. Took pic of the damage. Ordered tub assembly. Office to reschedule ; ordrng 1 W11409866 (TUB ASSEMBLY )

Arrived on site for microwave not allowing proper ui display or ui button functioning. Upon arrival confirmed complaint. After further inspection found touch pad had some failing input responses and part of display was dim/not lit at all properly. Will need office to reschedule with customer once Availability of ui/main control kit is known. Ordering one WB56X30006.; ordrng 1 WB56X30006 (Main control kit(slate))

Arrived on site for an oven that is not allowing the customer to start any microwave or oven cycles. Inspected unit and work area. Tested the unit and found the oven and microwave functions working properly. The customer attempted to use it a couple times just to be sure. I ran the unit through diagnostics and found no stored error codes. Tested individual components of the oven and all checked good.

Arrived on for refrigerator making a loud noise in FC. Upon arrival confirmed complaint. Found temp in FC at 6 degrees on arrival. Found FC fan hitting ice built up from evap coil. After further tests I found the build up was due to a leak ( uv dye on coil) in FC evap coil. Reported findings to pr and cs. Will need office to reschedule with customer once availability of evap coil is known. ; ordrng 1 WPW10313899 (Evap coil) and 1 Cnote

Arrived on site for a dryer that is not heating. Inspected unit and work area. Tested voltage to the unit and found proper voltage. Checked all heating components and found the heating element open and not showing continuity. Replaced heating element and tested the unit. The unit began working as designed. Call complete.

"Arrived on site to inspect lighting issues in the top of the ff compartment and freezer compartment. Confirmed, removed and replaced the single module. Light were packaged as 2 were sent, only needed 1. Reassembled and unit tested as designed. No additional parts needed. Job complete"

"On site for washer not spinning. In diagnostics, found F9E1 long drain, F0E2 oversuds. Cleared errors. Found drain pump noisy and unable to pump water out. Replaced drain pump and tested. Unit functioning as designed.call complete."

"Arrived back on site to install previously ordered control panel. Disassembled, transferred parts and reassembled. Job complete"

Arrived on site to inspect side by side refrigerator cooling issues. Confirmed the complaint and found the back wall of the freezer frosted up. Used my steamer to defrost the buildup and accessed both the bimetal and heater. Found both were defective. Replaced both and reassembled the unit. Job complete

"On site for fridge not dispensing water. Confirmed complaint. Found water to ice maker is functioning. Found water valve for dispenser side not opening. Replaced valve and found new valve leaking. Tried removing and reinserting tube, no change. Valve defective. Ordering new valve. Office to reschedule ; ordrng 1 W11043013 (Valve) and 1 W11346622 (Reservoir)"

On site to install previously diagnosed parts. Replaced front right infinite switch and front right element. Unit now functioning as designed. Call complete.

Arrived on site for a washing machine that?s not starting cycles. Inspected unit in the work area. The customer advise the unit will sit in sensing and then will completely stop the machine saying the unit has finished the cycle. She advised that her husband had power cycled the unit and the unit has seemingly run fine for the last 3 to 4 cycles. She just wanted to have the unit checked to make sure there wasn?t anything they were doing wrong or anything wrong with the unit. I ran the unit through diagnostics and found an F6 E3 (ACU cannot hear MCU). Checked voltage at the main control and all voltage checks seem to be good. Ran the unit through an auto test in the unit ran as designed. I did advise to the customer that it may have just been a glitch in the control and power resetting it may have taken care of it but offered to replace the main control just in case. The customer advised that she would rather not replace the control at this time since she knows how the unit works and what she can do to get it to work.

Arrived on site to diagnose a oven with a broken bulb. Removed bulb from socket and replaced bulb. Tested unit and found all is functioning properly at this time.

"Arrived on site for a dishwasher not washing. I put the unit into diagnostics mode and found stored error code F4E3 for wash motor not running. I then ran a diagnostics cycle and found the motor never energized. Upon further inspection I found the motor molex connected and the harness in good shape. I checked voltage at the wall and terminal block. Both were good. I then gained access to the control and ran a diagnostics cycle again while checking voltage to the motor. I found none. This indicates a faulty control. I am ordering the control, and will bring back the sump and motor to check for functionality after the control is installed. Office to reschedule. ; ordrng 1 W11306302 (Control)"

"Arrived on site to inspect washer noises. Upon further inspection, I placed the unit in diagnostics showing error code F7E9. Cleared the code and continued with testing. I manually tested the spin mode and immediately the gearcase began to make a loud metal on metal grinding noise. After getting authorization, I removed and replaced the gearcase, clutch and slider and calibrated the unit. Tested the unit in diagnostics and it is operating as designed. I demonstrated the spin mode to the customer and it is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to inspect dryer not heating. Upon further inspection, I tested the unit and found the element not coming on. I removed the back panel and found the element metal plate badly warped and cracked and the hi limit thermostat bad.I removed and replaced the element and thermostat/cutoff and retested. Unit is operating as designed. No lint observed during service, job completed."

"Arrived on site to install dye dryer and charge system with nitrogen per tech line to verify refrigerant leak. Installed dryer, and charged system with nitrogen to 135psi. Lost 40psi in ten minutes. Found unit leaking from RC evap. Showed mrs where leak is coming from with bubble solution. Had mr on zoom and I showed where leak is.

"Arrived onsite for washer not functioning correctly and not making it through fill cycle. Upon arrival put unit in diagnostics and found stored error code F7e5 shifter failure. Ran diagnostics motor test per error code and confirmed motor issues. Inspected underneath unit and found evidence of gearcase failure and oil throughout components. Also found water leaking from underneath unit near tub seal and dripping onto components. Unit will need gearcase, rotor, stator, slider and clutch all replaced. Will need AUTHO. Office to reschedule ; ordrng 1 W10734521 (slider) and 1 W10754448 (clutch) and 1 W10915700 (stator) and 1 W10915701 (rotor) and 1 W11455453 (GEARCASE )"

Arrived on site to diagnose an ice machine that is not producing. Found drain in wall higher than ice bin preventing water flow. Unit doesn't have an external drain pump and will not operate under these conditions. Drain issue needs to be corrected for unit to operate.

Arrived onsite for unit not turning on. Looked at the unit and unit would not power on. Checked voltage and saw there was no voltage at the socket. Looked at the breaker and saw it was an AFCI. Re flipped breaker to the on position. Unit powered on. Drained out the remaining water. Let customer know that the breaker may need to be replaced or plug may have an issue. No other issues at this time. Job completed

Arrived onsite for unit not spinning. Found motor humming but no function. Ordering capacitor to complete the repair. ; ordrng 1 W11428524 (Capacitor)

"Arrived on site to diagnose washer that is making a loud noise during drain, upon arrival I put the unit into service diagnostics and found that the unit drain pump is operating properly as designed, I found that during the spin cycle the unit starts spinning and immediately makes a loud sliding/metal noise, I stopped the diagnostic cycle once the unit reached full speed. I am ordering the rotor, stator, screws, control and a two man job due to the unit being stacked, will need to check drain pump tube to verify there isnt anything blocking the tube and causing the noise, office to schedule return service.; ordrng 1 W11354541 (Stator) and 4 W11314661 (Screws)s and 1 W11314361 (Rotor) and 1 W10797525 (Rotor screw) and 1 Two man job and 1 W11322879 (Control)"

Arrived on call for complaint of heater broken. Confirm the heater is broken. After installation test operation. Heater working properly.

"Arrived on site for no water. Tested dispenser no water,valve is getting energized,no items in fresh food freezing,removed valve cover,disconnected line to valve,tested valve good water flow,reconnected line,removed outer hinge cover. Disconnected connector to line tested water dispenser no water flowing to connector,diagnosed a frozen line in liner wall.

"Arrived on site to test unit for wet clothes at the end of spin cycle, tested unit found excessive suds in unit, customer has unit hooked up to water softener, advised customer customer on using less soda as excessive suds are present causing issues with wash cycles, advised customer to clean unit and monitor for excessive suds, no leaks detected job complete"

Arrived on site for unit not washing. Tested unit for not washing and found sump and motor is not cycling water. Job complete

Arrived on call for complaint of dispenser not working. Checked behind refrigerator and found the supply hose Folded over blocking supply. Pulled hose up and attached with tap to back of refrigerator.

"Arrived on site for AIG RANGE NOT HEATING. Removed flame spreader to inspect flame after initial high temp. On second high temp the igniter was not lighting the flame. Took resistance checks at bake coil and was getting a good reading. Took resistance check at DSI board and main harness that sends voltage to bake igniter failed. Ordering the main harness (W10797422) to return and complete the repair. Explained to customer range top burners are safe to use, but bake will not work until we return. Returning with all parts. ; ordrng 1 W10797422 (Main harness)"

"Arrived on site for customer complaint of lid not locking, but customer also stated there was a power outage that morning, I tested unit in diagnostic mode as well as a cycle, unit tested good at time of service."

Arrived on call for complaint of leaks. Inspection of the bellow found two holes. Replaced the bellow and test operation. No additional leaks detected at time of service.

Arrived on site for overfill code F8E4 on unit. Tested unit and found the unit was not filling with water and had too much soap. Found the drip tray with water. Cleared the water from the drip tray and tested the unit. Did not find water leaking from the fill valve or the door gasket. . Unit tested good. Advised the customer to run some cycles to eliminate the extra soap. No leaks present at the time. Job complete

"Arrived on site for customer complaint of sparking inside microwave, found shorted mag tube caused damage to wave cover. Ordering mag, cap, diode, and cover. ; ordrng 1 W11197783 (Wave cover)"

"Arrived on site for oven not powering on. Inspected unit and work area. Tested operation and found failed igniter.Removed failed igniter and installed new. Assembled unit and tested operation. All tested good.

Arrived on site for unit not washing. Ran diognastics test and found no error codes. Unit operates as designed. Could not duplicate the issue. Unit works good. Job complete

Arrived on site for a dishwasher that is allowing steam to come out of the bottom of the dishwasher. Inspected unit and work area.

"F30 dispenser system error f35 analog pressure sensor error. I put the unit through a diagnostics cycle. I found the dispenser motor rotating as designed and running through diagnostics as designed. I tested the steamer and found one of the circuits open. Indicating a bad steamer.

"Arrived on site to inspect a double wall oven with a lack of display. Confirmed the complaint and cycled the unit power at the breaker box and unit display never came on. When buttons were presses the unit would beep on each button press. Unit will require a microcomputer, switch membrane WP8304275 and control WP8301848 to complete the repair. Needs more work.; ordrng 1 8303883 (CNTRL-ELEC)"

Arrived on site to diagnose dishwasher leaking water behind after cycles. Ran unit and could hear pump come on but saw only a small spray coming out of the disposal. Checked drain hose at disposal and found it clogged with food buildup. P Removed hose and cleaned out hose and disposal. Reran unit and verified proper draining.

Arrived on site for dishwasher not starting. I inspected the unit and work area. I found fault code f8e4 float switch open. I gained access to the float switch and found the tray full of water. I found the inlet line not tightened down all the way and causing a slow leak. I tightened the water line down. And cleaned up the water. I reassembled the unit and ran it through a diagnostics cycle. The unit is working as designed. Job complete.

Arrived on site to diagnose a washer that is shaking abnormally during spin occasionally. Tested unit and found no failures to unit at this time and no error code saved in control. Advised customer on findings and best loading procedures and cycles to use for best results. No leaks were found at time of service.

Arrived on site for an ice machine that is not making ice. Inspected unit into work area. The customer advised that he can hear that the recirculating pump is trying to run but is not producing ice. Ran the unit through diagnostics and found that the recirculating pump was taking that the unit was full of water when there was no water inside the unit. The unit will need a new recirculating pump prior to any further service. Ordering part and rescheduled customer; ordrng 1 W11542867 (RECIRCULATING PUMP)

"Arrived on site to install previous diagnosed part. Uninstalled unit to gain access to heater terminals. Removed failed heater assembly and installed new. Reinstalled unit and tested operation. Performed diagnostics mode, no error codes. Monitored operation and observed for possible water leaks as best as could be done. Measured amp draw to heater and found it drawing 8 amps. All tested good, no water leaks detected."

Arrived on site for COMPLAINTNOTE:WATER LEAKING. Placed in diagnostics and got off balance load. Checked suspension and it was good. This was the only error code. Cleared error code. Ran cold and hot water diagnostics cycles and found water pooling at the valve at the top section where valve mounts causing leaks. Removed valve and installed new valve. Ran cold and hot diagnostics cycles again and no leaks occurred. Job completed.

"Arrived onsite for unit not making ice. Looked at the unit, and found that the ice maker was busted and bad. Replaced the ice maker. Let customer know to allow the unit some time to make ice. No leaks at this time. Job complete"

"Arrived on site to inspect French door refrigerator not dispensing ice or water. Confirmed the complaint and found an obvious space in the cabinet where the switch meets the door, not allowing the switch to close to dispense. I installed the spacer and plastic square and unit tested properly and dispensed both water and ice. Customer satisfied. Job Complete."

Arrived on site for an oven that is not reaching temperature above 175?. Inspected here and work area. Confirm the customers complaint and found that the bake element would not turn on. Remove the bake element and found that the back part of the bake element at cracked causing the issue. Replaced bake element and tested the unit. The unit began to work as designed. Call complete.

Arrived on call to replace previous diagnosed part. After talking to customer and icemaker filling with water during the conversation I re-examined issue. Found the issue is with ice clumping. Warm air getting in causing this. Recommend replacing parts for dispenser. Please only send RJ or AH. ; ordrng 1 W11204892 (Spacer) and 1 W11557001 (Icemaker) and 1 W11533213 (Control)

"Arrived on site to install new pantry door and pantry control. Installed parts and power cycled unit. Found pantry Ui responsive and running. Never heard compressor kick on. Ran unit in test 4 and heard compressor come on and start cooling, but got quiet. After I shut off diagnostics unit still did not kick on compressor or fans. Ordering new controls and AUTHO to resolve. Office to schedule with approval from extended warranty.; ordrng 1 W11330971 (UI) and 1 WPW10624574 (Power Supply) and 1 W10804160 (LED control) and 1 WPW10675033 (Main control), states that autho needed"

"Arrived on site for dryer not heating. Confirmed the complaint and disassembled the unit and tested the element and cutoff and both tested good. Tested voltage at the outlet and got L1/L2=15, L2/N=121 and L1/N= 8. The outlet is defective. Customer need an electrician to repair the outlet so the unit can work as designed. Job complete"

Arrived on site for water line leaking. I inspected the unit and work area. I found the line from the valve to the filter leaking. I am ordering the water line. The office will reschedule.; ordrng 1 W11482381 (Water line valve to filter)

"Arrived onsite for dishwasher tripping breaker upon arrival found unit sensor was tripped and was damaged, inspected control and found it needed to be replaced as well.

"Arrived onsite for unit not putting in cold water. Tested the unit and hot water was pouring in. Upon further inspection, found that the wire connector for the temperature selection was not pushed in all the way. Tested the unit once again and cold water started entering the unit. No leaks at this time. Job complete"

"Arrived on site for water leaking. Removed compressor cover found suction line encased in ice from liner to compressor causing water to leak when unit enters defrost,diagnosed unit overcharged with refrigerant. Replaced filter drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good. ; used 1 Wpw10143759 (Drier) from stock"

"Arrived on site for under counter refrigerator not cooling. Customer stated that the unit is now working. He stated that the reset switch was covered . Checked remand temperature settings. All tested good, no water leaks detected during service."

"Arrived on site to test unit for not dispensing ice, tested unit found auger motor seized, need auger motor to fix issue, customer stated that two middle drawers were unleveled, adjusted drawers, office to reschedule. ; ordrng 1 W10822606 (Dispenser motor)"

"Arrived on site to test unit for chirping sound, tested unit found console acting erratically, unable to test unit fully as was not allowing cycle selection; ordrng 1 22004445 (Console)"

Arrived on site to replace previously ordered parts for microwave. Replaced door and screw and tested unit. Found all is functioning properly at this time.

"Arrived onsite for refrigerator not cooling, upon arrival found unit sealed system damaged compressor receiving amps but not running correctly. Unit temps 42 fc 54 rc. Ordering full sealed system office to reschedule upon receiving parts.; ordrng 1 W10507884 (Compressor) and 1 W11256565 (Evap) and 1 W11506635 (Access valve) and 1 WPW10143749 (Dryer)"

"Arrived back on site to install previously ordered switch , control and sump and motor. I installed the float switch and discovered the sump and motor was damaged in the box. Reordering the sump and will return with the mail control to complete the repair. Needs more work. Parts notified of part issue. ; ordrng 1 WPW10591570 (SUMP ASM, PUMP MOTOR(M028))"

Arrived on call for complaint of heater not working. Checked heater and its good but water is cold. Drain and fill 4 times and the water just started to get warm. Temperature of water supply too low.

Arrived on site for left front knob turning on left rear burner and right front knob turning on left front burner. Switched the switches from the front left knob and front right knob. tested unit. The left knob turns on front left burner and right knob turns on left rear burner. Unit test good. Job complete.

"Arrived on site to install previously ordered control and lower harness. After replacing, I tested the unit and unit finally tested as designed. JOB COMPLETE"

Arrived on site for Grinding or Rubbing Noise - Top Load Washer. Placed in diagnostics and no error codes came on. Put in agitation and high speed spin and could hear rubbing and scraping. Inspected underneath washer and found legs were never lowered allowing the washer rotor to make contact with the plastic water pan. Lowered all four legs to ensure the washer doesnt touch the water pan. Inspected wash plate and found a penny lodged in between wash plate and basket. Removed penny and ran agitation and high speed spin again. All noises are gone. Job completed.

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I was to remove and replace the main control. However, I found that the control ordered was not the correct control due to previous tech not changing the model number on the ticket.No water leaks observed during service.; ordrng 1 W11394572 (Lid latch assembly) and 1 W11543997 (Main control)"

Arrived on site for microwave drawer piping open and the UI going unresponsive. I inspected the interlocks and found the not aligned properly. I realigned the interlocks. I am ordering the console and control to fix the UI not being responsive at times. The office will schedule when we have an eta on the parts. ; ordrng 1 W11486769 (Console) and 1 W11486764 (Control)

"Arrived on site to replace previously diagnosed 3rd level left mount, upon arrival I gained access to the third level rack and removed it, I removed the left 3rd level mount that was broken and replaced it, the unit is now operating properly as designed. Job complete."

Arrived onsite for refrigerator with handle loose. Upon arrival I confirmed the complaint. I tightened the handle. The customers ice maker had not produced ice since move in. I found the IM turned off. I turned it on and advised the customer monitor for 24 hours to ensure ice production. Job complete.

Arrived onsite for unit not cleaning well. Looked at the unit and let customer know if they are pre rinsing the dishes too good. The dishes may not look too good coming out as if they were never cleaned. Also let them know to use jet dry. Also found that the spray arms were partially gunned up with food. Removed the food. Tested the unit and unit spraying with no issues. No leaks at this time. Job complete.

"Arrived on site to replace failed hot water tank, after replacing, unit tested good."

"Arrived on site for customer complaint of hearing a loud noise when opening RC door and now lights and display not working. Found broken bushings causing door switch not to activate. Ordering bushing,; ordrng 1 WP2316859 (Bushing) and 1 W11245281 (Bushing) and 1 Cnote (Office to reschedule)"

"Arrived on site to diagnose ice machine that is producing some inconsistent cloudy ice. Ran unit and found the reservoir is barely filling, and water is dispensing super slow. When unit pumps its aerated and causing odd shape cloudy ice. .; ordrng 1 W10881366 (Valve) and 1 W11542868 (Drain pump)"

Arrived onsite to install previously diagnosed parts. I installed the blower console and main control. I tested the unit in preheat and it is working as designed at this time. Job complete.

"Arrived on site for customer complaint of FL burner melted, LR burner not igniting, FR burner clicking when on simmer, and broil not working. Found FL burner head melted, LR burner not igniting, FR burner needs orifice cleaning and new ignitor, broil ignitor broken.

"Arrived on site to diagnose wall oven combo microwave light out, i gained access to the unit and found the light to be out, I removed the console and gained access to the bulb, I replaced it and now the unit is operating properly as designed. Job complete."

Arrived on site for dish racks sliding out when door is opened. Tested unit for racks sliding out on when the door is open. Found that unit is not leveled and leaning to the front. Unable to level the front end due to cabinet trim too low. Tested the rails and the rails work as designed.Advised customer that trim needs to be smaller to be able to adjust the front end of unit. Job complete

"Arrived back on site to install previously ordered Deli drawer face, Deli UI, shaft and motor. Unit now operating properly without any issues. Customers satisfied. Job Complete."

Arrived on site for dishwasher not opera correctly. Upon arrival confirmed complaint and found f4e3 error in diagnostics. After further inspection I found ACU sending power to motor but motor wouldnt agitate. Found unit filling and draining as designed. Replaced sump/motor assembly. Found unit fully functioning as designed with no leaks during or after repairs.

"Arrived on site to diagnose dishwasher with rust on the front panel near the vent, upon arrival I gained access to the unit and found a good amount of rust/corrosion surrounding the vent, I found that I have the incorrect door skin with me, I am ordering the white door skin for return service. Office to reschedule when the part arrives.; ordrng 1 W11116419 (Panel)"

"Arrived on site for door issues. Found damaged right hand fresh food door,ordering a new door and nameplate ; ordrng 1 W11223753 (Nameplate) and 1 W11435352 (R door ss)"

"Arrived onsite to replace previously diagnosed parts. Replaced outer glass, lower trim and trim sides. Tested unit and unit is functioning properly. Job complete"

Arrived on site to diagnose a cooktop with no low flames. Found adjustment needed to burner valves and made necessary adjustments. All is working properly at this time.