Arrived onsite to replace console to unit. Replaced console. Tested unit. Unit tested good. No issues at this time. Job complete

Arrived on site to replace previously ordered parts for oven. Replaced console and all is working properly at this time.

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the gasket and both front leveling feet and tested oven temps by using my multimeter and placing the thermal lead in the middle of the center rack and testing temps on Bake at 350 degrees. My preheat temps was 456. My next 5 readings were 320, 415, 320, 390, 316 for an average temp of 353 degrees. Unit is operating as designed. No gas leaks detected during service, job completed."

Arrived onsite for refrigerator not cooling. Upon arrival found RC at 56 degrees and FC at -14. Found unit air diffuser now allowing air through. Removed found damper working correctly but foamed open and frozen over. Cleared through and tested. Unit is now operating as designed. Spoke with customer on waiting 48 hours to allow RC to get proper temp.

Arrived onsite to replace panel once again. Replaced panel. No issues at this. Job complete

Arrived on site to test unit for damaged on side. Found side to be cooktop and panel. Ordering new cooktop and new panel office to reschedule. ; ordrng 1 W11178791 (Cooktop) and 1 W11180283 (Control panel)

Arrived on site to test unit for damaged panel. Found damaged panel replaced panel test unit and unit test good job complete.

Arrived onsite for dishwasher leaking. Upon inspection I found no stored error codes. I ran through the test cycle and found all functions passed and no leaks or moisture anywhere under the unit or between the door panel. The unit is working as designed at this time and no leaks were detected during time of service. The leak may have been an intermittent sticking of the spray arm and the water shooting up to the reservoir but as of now no leaks. Job complete

Arrived on site to follow up with fridge not cooling. Upon arrival I checked temp to the RC and FC average temp of 40-42f in the RC and 14f in FC. On past visit replaced the UI as the RC thermistor is monitored by this UI. Replaced the RC Thermistor and control

"Arrived on site and inspected cooktop and found it was never converted to propane, propane orifices are not on location and pre-ordered kit has not arrived yet. Do not reschedule call until propane orifice kit arrives.; O-emld tckt"

Arrived on site for front right burner not lighting. Tested operation and attempted to gain access to spark igniter and found screws broken off in office holder. Will need to replace holder with burner head. Office to schedule appointment when ETA is available. Advised customer not to use front right burner until repair is completed.; ordrng 1 W11319683 (BURNER HEAD) and 1 W11337062 (ORIFICE HOLDER) and 6 W11447718 (BURNER HEAD SCREWS)s

Arrived on site for oven having error F2-E1. Performed diagnostics mode and verified fault code. Found fault code is for stuck key. Tested keys and found all responsive. Customer stated error will appear several times while cooking. Will need to replace UI and test operation. Spoke with customer on attempting to avoid steam on UI. Office to schedule appointment when ETA is available on part.; ordrng 1 W11449303 (CONSOLE )

"Arrived on site to diagnose oven with no heat issue, upon arrival we placed unit into service diagnostics and found error code f9e0, showing miswired housing. Gained access to the terminal block and found that the line 2 and neutral were swapped, re-attached the lines the correct way and now the unit is clear of error codes, tested the functionality of the bake and other heating elements and now the unit is operating as designed. Job complete."

She stated they found out it was an installation issue and are reaching out to the builder for service. Call complete.

UI worked a few weeks but started acting up recently.

"Arrived on site for refrigerator that?s not dispensing ice. Inspected unit and work area. The customer advised the unit does not have an issue with dispensing ice but that the ice door underneath the dispenser does not always close causing ice to melt and frost build up inside the ice chute. Tested unit several times and could not replicate the issue. However, when holding back the ice door replicating an ice cube getting stuck, found the ice door sticking where it is and allowing warm air up into the icemaker area. Ordering separator and office will need to contact the customer about a return date due to limited availability of parts. ; ordrng 1 WPW10353552 (separator)"

Arrived on site for tub filling with water when not in use . Found cold water valve not closing properly . Replaced valve . Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete .

Arrived on site for fridge leaking water out bottom right side. Upon arrival inspected rc and FC but found no evidence of water or leaking. After inspecting underneath compressor cabinet area I found the drip pan had bowed in half causing water to fall out on right side of unit and onto the floor. After customer approval I was able to make repair with new drip pan. Found afterward that unit will no longer allow water to drip onto flooring. Call complete

"Arrived on site to diagnose refrigerator not having a lot of ice production, upon arrival customer instructed us that the unit was making a weird noise in the freezer compartment and low ice production, as well as periodically slight condensation on items in the fridge compartment. Tested freezer compartment for temperature and found 9?, found frost build up in the refrigerator compartment. Tested refrigerator compartment for temperature and found 37? and the ice box compartment reading 24?. Checked ice box fan and found it to be operating intermittently. Put unit into test 38 for a manual defrost. Tested FC and RC thermistors, both operating as designed. Replaced the ice box fan and vacuumed the bottom of the fridge near the toe plate due to mass amounts of dog hair blocking the airflow, releveled the feet and put the unit back into place,unit is operating as designed. Job complete."

"Arrived on site to diagnose dishwasher that is not draining. Ran unit and drain was barely moving any water, and had standing water. Found drain pump hot. Drained unit with shop vac and replaced drain pump. Found unit draining, but still fairly slow. Vacuumed out drain lines. Didnt find any major obstructions. Advised customer to use some larger diameter hoses and extend the length to make sure they are not kinking at all. Unit does fully drain, unit now working as designed. No water leaks found. Call complete."

"Arrived on site to inspect range cooktop burner not working. Upon further inspection, I tested all burners on the cooktop and found the back left burner doesnt ignite. I inspected the spark module and found the ignitor not fully plugged into the module. Adjusted the connection and retested and unit is operating as designed. Made recommendations for use and care. No gas leaks detected during service, job completed."

"Arrived on site for no ice. Ran diagnostics E2 error code,icemaker lost position,ran harvest test failed,diagnosed unit will need a new icemaker. Installed a new icemaker power cycled unit ran harvest test passed,ran error test no errors,ran fill test passed.

"Arrived on site for customer complaint of unit making noise when opening door and upper rack falling forward on its own. Found tub frame damage on right side near the hinge which broke the link. The tub and link kit need replacing, ordering parts. ; ordrng 1 W10681513 (Tub) and 1 W10158291 (Link kit) and 1 Cnote (Office to reschedule) and 1 Cnote (3 hour job)"

"Arrived on site and inspected washer and found F7E9 and F3E1 showing in diagnostics. Washer will not begin any cycle. Removed rear panel and found motor wiring is damaged/deteriorated. at minimum two technicians will be needed because it is stacked, and a new harness. Control board may be needed. There is no way to determine what else may have failed until this has been corrected. .; ordrng 1 W10746378 (Lower harness)"

"Arrived on site to inspect I machine not making proper ice. Upon further inspection, I found the unit with a slab of ice on the evaporator and could hear the reservoir pump pumping air due to no water in the reservoir. Placed the unit in diagnostics and tested and found the valve is not dispensing enough water into the reservoir which is causing the ice to not form correctly. I removed and replaced the valve and retested and unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site for customer complaint of unit not turning on, found unit was in a middle of a cycle when I arrived, I removed junction box and checked wires, unit tested good at time of service."

Arron site for washer not spinning wash plate correctly. Upon arrival found ui lights functioning and flashing randomly while unit was in stand by mode. Upon trying to enter diagnostics I failed multiple times to get ui to display that it had entered diagnostics mode. I also confirmed that washplate was completely stripped from gearcase shaft. I found oil caked along shaft. Also found main control was failing to proper actuate most commands given.

"Arrived on site to diagnose fridge condensation and freezer over freezing food. Customer informed that the food in the freezer compartment has been over freezing, put unit into service diagnostics and found thermistors testing good, all fans testing good and defrost testing good, put unit into basic defrost mode rather than global as we put it into global last visit. Found temperature extremes of 77? and -22? in the freezer compartment. We reached out to techline and advised them of the situation. They recommended replacing the gf2 board for the unit, we got sr#7730827844. Replaced the gf2 board per techline instruct and powered the unit back on, unit is operating as designed. Job complete."

Arrived on site replaced control. Plugged in each connection on control. Had voltage till again plugged in J8 and tripped breaker . Ran resistance checks and checked components .

"Arrived on site to inspect unit for not allowing selections and always draining, upon inspection found the pressure triac shorted causing issue. Office to reschedule ; ordrng 1 W11498796 (CONTROL )"

Arrived on site to test unit for not washing properly. Found shift actuator is not connected to splutch shifter preventing unit from shifting into agitate. Needing actuator to fix issue. Office to reschedule. ; ordrng 1 W10913953 (actuator)

Arrived on job for complaints of no ice. Found icemaker shorted. After replacement test operation icemaker completed cycle.

Arrived onsite for unit getting frost inside of the unit. Checked the gasket seal and is sealing properly. Saw some frost buildup near front of the freezer. Let customer know know if the door isn?t shut properly then outside air will get in and cause moisture which will turn into frost. Went ahead and used clear silicone to seal the gaps in the cabinet. No issues at this time. Job complete

"Arrived on site for refrigerator not cooling. Unit was removed from model home to storage. Found unit unplugged at time of service. Plugged unit in and gained access to compressor. Measured amp draw at compressor and found within range. Inspected evaporator and found frost pattern developing and fan running. Performed diagnostics mode and tested all sensors. All tested good, no water leaks detected during service."

Arrived onsite for range oven not heating. Upon inspection found igniter only drawing 2.5amps. Replaced igniter and tested. Tested unit at 350 degrees and unit is functioning properly. Job complete

"Arrived on site for customer complaint o case issues, found failed idler and left rear roller, I replaced both parts, unit tested good."

Arrived on job to replace previously diagnosed regulator. Part not sent spoke with office for rescheduling. ; saved tckt

"Arrived on site to diagnose unit not locking thus preventing unit from functioning as designed. Customer informed us that the unit wont go into clean cycle, found that the cancel button had to be held for 5 seconds. Found to be just a customer instruct, ran unit through diagnostics and everything tested fine, went though proper button selection to put the unit back into normal operational status.

"Arrived on site to test unit for leak. Found cold water line was loose. Tightened hose, tested unit, and found no signs of leaks. Found the shed the unit is in, water collects on the side and owner has visible damage to framing from leaks. Advised customer of loose hose connection slightly leaking but the concrete slab and bottom framing studs have visible water marks from water entering from exterior."

"Arrived on site for right refrigerator, right door not closing and freezing items in RC. Inspected unit and work area. Found blockage of air flow that could possibly cause items to freeze in RC. Found right RC door closer cam worn out and will need to replace cam closer ..; ordrng 1 WP12028505AP ( CLOSER)"

"Arrrived on sots to install previously diagnosed parts to resolve washer making noise. Replaced gearcase, inlet valves, cam and shifter. Unable to fully test unit due to being in storeroom. Unit should be working as designed. Company will follow up if any issues are present. Call complete."

"Arrived on site for refrigerator not cooling. Upon arrival found unit unplugged. I ohmed out the thermistors and found freezer thermistor around 5.5 Kohms. After plugging unit in and letting unit run for 20 minutes I found evap coil frosting over evenly, the condenser fan evap fan compressor as well as dampener motor all functioning as designed both in normal mode and diagnostics. I then found during diagnostics that the unit failed the FC evap thermistor test. I the. Replaced the main harness and evap thermistor in freezer. After reassembling I found in diagnostics mode that unit was no longer giving error code and found unit. Ow had full functionality. Informed rac that unit will need to be run for 24 hrs to insure its cooling well. Call complete .86 amps/heat transference from high side and dryer"

Arrived on site to inspect unit for being unlevel and causing issues. Checked the wheels and found no issue. Leveled. Complete

Arrived onsite and found unit leaking from supply line under sink. Advised customer that this issue is not covered by the dishwasher warranty. Advised customer on use and care principles. All else checks good. Possibly corrected leak by loose in over-tightened hose to allow gasket to work properly.

"Arrived on site for refrigerator leaking water. Inspected unit and work area. Found freezer drain pan frozen. Gained access to FC evaporator drain pan and removed ice from pan. Removed ice with steamer and simulated defrost cycle by pouring water over evaporator. Found unit drain. Performed diagnostics mode and tested all components. All tested good , no water leaks detected."

"Arrived on site. Unit cooling correctly,weak water flow found kink in line and shut off valve not fully opened,reinstalled unit tested water flow good."

Arrived on site to install slides diagnosed by previous tech to resolve FC air leak. Replaced slides and verified door is both closing and sealing properly. Customer said ice wasnt being made. When job was completed heard unit drop ice and fill properly. Unit wasnt producing ice due to air leak in the freezer raising temps. Call complete.

"Arrived on site to install previously diagnosed and ordered part. Due to the valve failure, I removed and replaced the valve and calibrated the unit. Placed in diagnostics and tested and unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site for Oven wont turn on. Display will not light up. Have checked breaker multiple times. Found breaker on but no power to the oven. Removed thermal fuse and installed jumper in its place. Oven powered on as designed. Ran diagnostics and F5E1 came up. Door latch error. No other error codes came on. Cleared error code. Installed new thermal fuse and powered up oven. Ran temps on bake. Oven heating as designed. Ran temps on broil. Oven heating as designed. Job completed.

"Arrived on site for no water. Tested water dispenser no water,checked water tank no water flowing to tank,installed bypass to filter head no,water dispensing. Removed water line connection to filter head found no water to filter head from house shut off valve,customer will need to either replace water line to unit or have a plumber check water source."

Arrived onsite for UI panel not responding. Plugged unit back in and the UI panel turned on on its on and selecting all options on its own. Let customer know that that the UI panel needs to be replaced.

Arrived on site to diagnose refrigerator not making ice. Tested bail arm on unit and found it wouldnt lock at all. Replaced icemaker and turned on water supply. Unit should now be working as designed. Call complete.

Arrived on site for a dryer with no heat. I gained access to the heating element and found the main harness visibly burnt and split causing the no dry. I ohmd out all the thermostats and found them all good. The heating element ohmd out good as well. I found just the harness needing replacement.

Arrived onsite for dishwasher not heating. Upon inspection I found F4E2 stored in the unit. I found the heater failed. I was not sent with the heater today so I will need to reschedule and return to complete the repair. Ordering heater(W11537778) office to R/S. ; ordrng 1 W11537778 (Heater element)

Arrived on site for dishwasher not heating water or drying dishes per customer on arrival. When enters diagnostics I found unit had no error codes stored and customer stated last technician had cleared units codes. After running a temp check of water coming into dishwasher and at the sink I found dishwasher temp water was only 101? and the sink temperature only got up to 112?. Upon further inspection I found a heating element was also functioning as designed during the wash cycle and was trying to heat up the water and was also kicking on during the heat cycle I did find however though that during the wash cycle the water temperature would barely reach over 105 when the heater was activated to warm it up. Customer and I also found that on their water heater itself there was a electrical timer device causing the water inside the water heater to only heat up at certain points during the day and was shut off for the remainder of the day and according to customer they are using dishwasher during times when timer on water heater would be shut off and not heating the water in the tank. Customer is going to get timer removed in order to allow water heater to continuously heat water up and after making that adjustment their dishwasher should go back to functioning as normal. Call complete

Arrived on site for washer making loud noise during spin according to the customer. Upon arrival INR diagnostics but once again found no error codes stored in the unit. Upon further testing I was able to take out a load of towels including but not limited to five big bath towels a few dish rags and some smaller rinse towel items The customer just finish washing it and put in the dryer and then run a normal spin test as well as a high-speed spin test and diagnostic and customer user mode. During all available test there was never once any metal on metal sounds coming from the gearcase or the triac in the main control and I noticed no wobbling or bouncing around noises if machine was unlevel.Also documented with Robert that the customer saying the dispenser is filling with a little bit of water at the end of each cycle but upon further testing we could not find any issues with the water in the valve and at this time he says that is normal to see some water in the dispenser. Techline is stating we can take no further action in repairs and that unit is functioning as designed. Call complete

"Arrived on site for refrigerator not cooling. Upon arrival I found rc at 47 degrees and FC at 40. Upon inspection of the compressor compartment I soaped up all connections and eventually found a leak within welded connection between compressor and condenser coil. It took some considerable time to get connections reconnected properly I was eventually able to get unit resealed and held a solid -30 psi vacuum for over 15 minutes after 20 minute vacuum was completed. After recharging unit with 4.5 oz of refrigerant I found that compressor was intermittently making some very odd noises that did not sound healthy. in order to to go back out and reinstall new compressor, dryer, and possibly new condenser coils as well.; O-emld tckt"

"Arrived on site for refrigerator that?s not cooling. Inspected unit and work area. The customer advised that it they have an appliance technician friend who advised them to unplug the unit for 24 hours and plug the unit back in and it has seem to fix their issue. They advise that they had a defrost issue where the evaporator cover was completely covered in frost and they could not dispense water. They advised that after defrosting the unit for two days, the unit has seemingly been working properly. I removed the evaporator cover and found no evidence of a defrost issue inside their refrigerator. The customer did tell me that her son was tends to not close the freezer door all the way when he?s going in and out. Tested temperatures and found the freezer side sitting at 1?F in the refrigerator side sitting at 38?F. The customer stated that the unit has been fully plugged in and working for the past eight days. I did advise the customer being that they have no defrost issue at the time and no issues with temperature, everything seemed to be working as designed. Call complete."

Arrived on site to install adore due to rust issues. Inspected unit and work area. Confirmed customers complaint of rust on the freezer compartment door. Replace door and nameplate and to use the heat gun to and here one of the corners to the side chassis. Unit is now working as designed. Call complete.

Arrived on site and inspected microwave sounding as is it were going to blow up.Opened the unit and discovered the noises were directly related to the inside rust spots of the unit that were arching and sparking when customer uses the unit.U

Arrived on site for microwave not heating. Upon arrival I ran water heating test and confirmed not heat issue. After disassembly of unit I tested voltage going from main control to high voltage hardware. I then found the capacitor had failed to function not allowing proper current to then go to the hv trans or magnetron. I replaced the capacitor and diode and then reassembled unit. Found unit is now fully heating as designed with no further issues. Call complete

Arrived on site and inspected washer strike issues.I removed the old strike and installed the new OEM part and unit tested as designed without any issues.Customer satisfied.Job complete

"Arrived on site and inspected washer not spinning clothes out.Confirmed the complaint and found the new style actuator was defective and causing the malfunction.R&R it , calibrated and unit tested to customers satisfaction.JOB COMPLETE"

"Arrived on site for a washing machine that had a broken agitator. Inspected unit and work area. Confirmed customer complaint and replaced agitator. Tested the unit in an auto test, manual high speed spin, as well as heavy agitation. Unit is working as designed. Call complete."

"Arrived on site and inspected freezer door not closing.Manager advised they got the unit from another store and door wouldnt close..; ordrng 2 W10802342 (Shaft)s and 2 W10277361 (Gear collar)s and 1 W10397636 (Left hand rail) and 1 W10397635 (Right hand rail)"

Arrived on site for refrigerator that?s not cooling. Inspected unit and work area. Found the evaporator fans running but the compressor not running at all. Unplugged the unit and plugged it back in and found the compressor not even attempting to turn on. Replaced starting device and tested unit. Unit began to run as designed with the compressor kicking on and running continuously. I advise the customer to give the unit at least 24 to 48 hours to cool properly. Call complete.

Arrived on site for a washing machine that?s making a clicking sound and it?s not finishing cycles. Inspected unit and work area. The customer advised that for a while the unit was just making a clicking sound what was running through the cycles but eventually it just stopped working and finishing the cycle. Placed unit and service diagnostics and found an F0 E5 (off balance load detected) error code. Tested the unit and found the unit moving the basket as it tried to agitate. Checked underneath the unit and found the cam disconnected from the actuator. Replaced the actuator due to an update in parts and tested unit. Unit began working as designed. Call complete.

Arrived on site for a refrigerator that?s not cooling. Inspected unit and work area. The customer stated that the unit does start but that the compressor gets really hot and shuts off within 10 seconds. Plugged unit in and took an amp draw of the compressor. Found the unit pulling 14.65 A and then shutting off due to a locked compressor. Ordering sealed system parts in office will need to contact the customer about a return date as well as get authorization for the repair. Please schedule for at least two hours on return visit.; ordrng 1 876765 (mtg kit) and 1 W10309988 (compressor) and 1 W10913906 (coupler) and 1 WPW10143759 (dryer)

"Arrived on site and inspected front load washer long fill and pressure switch errors.Ran diagnostics and confirmed the complaint.Removed and replaced both, reassembled and unit tested as designed.JOB COMPLETE"

"Arrived on site for dishwasher door handle falling off of door. Inspected unit and work area. Found set screw stripped. Removed door handle and installed new. Tested door operation. Spoke with customer on user care guide. All tested good, no water leaks detected during service."

"Arrived on site to inspect unit for not washing dishes, upon inspection found the pump motor not spinning, replaced pump and moved over hardware, no leaks found during testing. Complete"

Arrived on site to test unit for unit not spraying water. Test unit and found unit had error codes. Cleared error codes test unit and unit spraying and washing correctlynkob complete.

Arrived on job for complaints of lights not working. Found only some lights not working properly. Will need to replace module to complete. ; saved tckt

"Arrived onsite to replace previously diagnosed parts. While replacing tube found housing broken. Will need to order filter housing, locking rings and return with tube. Office to reschedule ; ordrng 1 W11091654 (LOCK) and 1 W11162042 (housing) and 1 W11175631 (ring) and 1 W11175632 (ring) and 1 W11252188 (LOCK)"

Arrived onsite for refrigerator no cool and the UI not responding correctly. Upon inspection I found the UI turned off but interior lights on. when you depressed any button on the ui it would light all LEDs and when you let off all leds turn off. I ohmed out the UI harness to the main control and it checked good. I found voltage leaving the main control but the tech sheet doesnt specify how much it takes to power the UI. I replaced the main control and the UI turned on and operated as designed as well as all fans and compressor. I waited for the temperature to start dropping. The temperature dropped 20 degrees while onsite.Job complete.

"Arrived on site for cooling complaint. Found fan motor not running,ran diagnostics fan not running,removed evaporator cover found defective fan assembly ordering a new fan assembly. ; ordrng 1 W11224591 (Fan assembly)"

"Arrived on site and inspected dishwasher and found some and motor is leaking, a new one will be needed to correct the issue quoted customer for repair, .; ordrng 1 W11178672 (Sump and motor)"

"Arrived on site. Customer forgot to defrost unit,advised customer to call into office to reschedule when they know they can defrost unit 24hrs before visit. ; O-emld tckt"

Arrived onsite for refrigerator that is frozen on the back of the RC upon inspection I confirmed the RC evaporator cover has frost build up and the fan is not running. I called techline to report SR#7730836083. I removed the ice and confirmed that the thermistor is in correct location. I confirmed that the dual valve is cycling between sections correctly. I also verified water flow down the drain in the RC as per techline once all these have been confirmed then I am to replace the UI. I replaced the UI and fan scroll due to it breaking during defrosting. I vacuumed up the drain pan. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.

"Arrived on site to inspect unit for making loud noises, upon inspection found the evap cover was hitting fan, replaced cover and tested unit. No sounds heard. All functions worked. Complete"

"Arrived on site for customer complaint of unit not dispensing ice, found broken ice bin, ordering ice bin to be drop shipped to customer. ; ordrng 1 W11185686 (Ice bin) and 1 Cnote (Ship ice bin to customer)"

arrived on site and inspected washer and found gearcase is leaking, replaced it, and cam and belt and shifter, washer is now operating properly, job complete"

"Arrived onsite for dryer not heating. Upon inspection tested heating element, fuse and thermostat. Found failed cutoff. Replaced cutoff and tested unit. Unit is functioning properly.

Arrived on job for complaints of no power. Found open fuse replaced fuse. After replacement test operation and found still no power checked voltage and found the L1 leg of supply not working. Customer will have electrician check.

Arrived onsite to replace faulty microwave door.Replaced door and tested. Unit is functioning properly. Job complete

Arrived on job for complaints of no ice customer said it started working but slow. Ran diagnostics and found no codes this time and all sensors working.

Arrived on site to test unit for unit leaking. Ran unit no leaks present customer said it had not leak the last 3-4 times he had run the unit. Door gasket checked good could not duplicate leak at this time.

"Arrived on site for customer complaint of unit not locking and giving f5e3 error code, found failed latch, I replaced latch, ran tests, unit tested good.

Arrived on site to diagnose washer not completely cycle and stoping showing complete. Upon arrival customer informed us that the unit does exactly what our description showed. Put unit into service diagnostics and found error code f7e4 for basket reengagement failure. Put unit through a diagnostic cycle and found it filling with water. We found only the wash plate was being engaged. We gained access to the rotor stator and slider. We found the slides metal ring spinning freely and not engaging the gear case properly. We are order the slider and returning with the clutch just Incase. ; ordrng 1 W10734521 (Slider)

"Arrived on site for ice build up. Ice forming on upper slide out tray and on packages in slide out tray,gasket sealing correctly to cabinet,found excessive silicone around liner and cabinet called tech support. Per tech support to clean off silicone and if issue continues to replace gasket,removed silicone from cabinet

Arrived on site replaced control. Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete .

Arrived onsite to repair microwave and upon inspection discovered waveguide damage.

Arrived on site to replace led modules on previously diagnosed unit. Replaced all of the remaining led modules on the unit and now all of the led modules are on and operating as designed. Job complete.

"Arrived on site to inspect washer noises. Upon further inspection, the customer advised that the unit makes the noise when the water is coming into the unit. I placed the unit in diagnostics and checked error codes and found F8E1. Cleared the code and continued with testing. When the valve came on, the cold valve failed to dispense. The hot water is operating as designed. I removed and replaced the inlet valve and calibrated. Retested and unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site and inspected GE microwave not working.Confirmed the complaint and checked voltage at the outlet and got 120.Opened the unit and observed and photographed serval schorch marks inside the unit which is directly related to the malfunction of magnetron arching and sparking due to the visible marks inside he unit.Called office and spoke with JA and advised the issues the unit was having.

"Arrived on site to test unit for f3 error code. Found oven sensor was out of range. Oven sensor was telling control unit is hotter than it actually is causing vent fan to stay on as a precautionary. Replaced oven sensor, tested unit, unit works good.

"Arrived on site to install new sump and motor assembly / drain pump to resolve F9E1 error. Installed new parts. On install found the float switch tray full of rock chips from the flooring, and had gotten underneath the flood switch. Tested unit with rocks removed and new sump installed. All is working as designed, no water leaks found. Call complete."