Service History 941 - Appliance Express

Near Georgetown, TX 78633

Tyler

Job Details: 08/17/2020

DRYER WHIRLPOOL WED5620HW1 Arrived on site for dryer is making a rattling noise and running. After running a few test cycles I found that the roller repair kit for the dryer was just needing to be replaced the old rollers were starting to have internally bad bearings. After replacing the rollers a retest in the unit theres no longer a rattling sound and unit is working as designed. Call complete

Near Volente, TX 78641

Lou

Job Details: 08/17/2020

REFRIGERATOR JENN-AIR JF42NXFXDE02 "Arrived on site to inspect refrigerator freezer & fresh foods lights not working. Upon further inspection, I found the freezer lights and two fresh foods lights out. I removed and replaced the FC lights and tested operation. All lights are operating as designed. No water leaks observed during service, job completed."

Near Austin, TX 78717

Kayman

Job Details: 08/17/2020

COOKTOP WHIRLPOOL WCG97US6DS00 Arrived onsite to install previously diagnosed parts. Upon removing the cooktop I found extensive damage to the internals of the unit. Pics in SD quick pic. Will need to order more parts for repair. Ordering ignitor x 5 (W10852959) tubing center (W10566296) tubing center simmer (W10566297) screw x 10 (W10443110) office will need to get AUTHO and RS with customer. ; ordrng 10 W10443110 (screw)s and 1 W10566296 (tubing-gas) and 1 W10566297 (tubing-gas) and 5 W10852959 (igntr-surf)s

Near , TX 78628

Jonathan S

Job Details: 08/17/2020

DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site for dishwasher not dissolving soap. Performed diagnostics mode, no error codes. Found unit not filling with water. Inspected float switch and water to unit. Found water in off position. Turned water on and ran through test mode. Monitored test cycle operation. Found dispenser opened. All tested good, no water leaks detected durning service. Spoke with customer on user care guide."

Near Leander, TX 78641

Jonathan S

Job Details: 08/17/2020

WASHER WHIRLPOOL WTW4855HW "Arrived on site for washer not spinning. Performed diagnostics mode and checked fault codes. Found fault code F7-E1 speed basket fault. Ran manual heavy agitation and found motor turning but not moving wash basket. Gained access to motor and capacitor. Found belt off of pulley. Installed belt and tested agitation. Found working. Ran calibration cycle and automatic test cycle. All tested good, no water leaks detected."

Near Temple, TX 76502

Jonathan M

Job Details: 08/17/2020

DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site for dishwasher that has insulation falling out. Inspected unit and work area. Found issue is with the insulation underneath the unit. There is a white insulation piece that sits on the wire harness cover that is falling down on the left side of the unit when the doors open and close several times. Applied adhesive to the insulation to keep it up on two hooks it sits on. Advised customer to give the adhesive 24 hours to cure. Call complete.

Near San Marcos, TX 78666

Robert

Job Details: 08/17/2020

DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site to replace UI from previous diagnosis. Replaced UI. Tested unit, unit works good. No leaks detected. Job complete."

Near Austin, TX 78703

Kevin

Job Details: 08/17/2020

ICE MACHINE KITCHENAID KUID308ESS0 "Arrived on site and inspected ice machine and found wiring on grid cutter is broken. Customer has had icemaker on for several hours and there is two batches sitting on top of grid cutter. ordrng 1 W10919199 (grid-cuttr)"

Near Round Rock, TX 78681

Kayman

Job Details: 08/17/2020

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite for refrigerator with frost build up in freezer. Upon inspection I found a large sheet of ice in the bottom of the freezer and I could tell the drain pan was frozen over. I steamed out the drain pan but the water would just sit there and not drain. I removed the drain tube at the back and I noticed a small piece of red plastic in the drain funnel tube. I fished out the plastic piece and the unit drained as designed. I sealed any air gaps in the drain tube with silicone. I reassemble the unit and ran a defrost cycle to make sure the defrost heater was ok. The unit defrosted as designed. I also noticed the left side of the freezer wasnt closing all the way I manipulated the door bracket slightly and fixed the gap issue. Job complete.

Near Austin, TX 78758

David Z

Job Details: 08/17/2020

MICROWAVE WHIRLPOOL WMH32519HZ3

Near Kyle, TX 78640

Jacob

Job Details: 08/17/2020

DRYER MAYTAG MEDB835DW4 Arrived onsite for unit heating too much. Tested unit. Replaced thermostat. Tested unit. Unit test good. No issues at this time. Job complete

Near Lockhart, TX 78644

Richard

Job Details: 08/17/2020

DISHWASHER WHIRLPOOL WDF330PAHB2 Arrived onsite for the dishwasher not drying properly. Ran diagnostics and found no error codes. All functions worked good and the heating element came on. Customer is using rinse aid. Called tech line and they stated to set the rinse aid setting to the highest level and to be sure to run the hot water before turning dishwasher on and to use the heat dry and high temp setting on the dishwasher. Sr# 7728549652. Complete

Near Cedar Park, TX 78613

Lou

Job Details: 08/17/2020

WASHER WHIRLPOOL WFC8090GX0 "Arrived on site to inspect washer/dryer combo leaking water. I placed the unit in diagnostics showing no error codes. Tested the cold water valve and found that the unit is leaking from the front and running down the counterweight in the middle and on the left side. I removed the top panel and tested water flow again and did not see any leaks coming from the below or the dispenser housing/hoses. All were dry. I drained the water and tilted the unit back and found where the water leak is coming from the counterweight bolts in the center and the left side. I removed the bellow and inspected the front of the weight and it appears that the water leak is coming from a cracked tub where the weight bolts are mounted into the tub. When I tested the water again, I could see the water going directly to the front of the tub/basket and not hitting the bellow.

Near Lampasas, TX 76550

Job Details: 08/17/2020

RANGE JENN-AIR JDS1750FS0 "Arrived to inspect front right burner and blower fan issues. While customer was showing me how the flame is igniting down inside the front right burner

Near Austin, TX 78750

David Z

Job Details: 08/17/2020

DISHWASHER AMANA ADB1100AWB Arrived on site to install door handle. Installed door handle and retested. All is now working as designed. Call complete.

Near Buda, TX 78610

Leonardo

Job Details: 08/17/2020

OVEN WHIRLPOOL GW397LXUS06 Arrived on site to test unit for gas smell. Test unit and found hole on bake burner releasing more gas then more creating gas smell.

Near Austin, TX 78748

Luis

Job Details: 08/17/2020

REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site for no ice. Ran diagnostics,no errors on icemaker ran fan test passed some air flow,ran fill test no water,powered on heater,defrosted fill tube,found harness not making a full connection into harness. Installed harness fully,ran fill test passed."

Near Georgetown, TX 78633

Lou

Job Details: 08/17/2020

DISHWASHER JENN-AIR JDB9800CWS2 "Arrived on site to inspect dishwasher with erratic washing cycles. Upon further inspection, customer advised the unit would wash and have intermittent pauses. They would cycle the power to the unit and start again. I placed the unit in diagnostics showing error code F5E2. Cleared the code and continued with testing. Unit operated as designed and I had my multimeter on the black wire at the junction box testing amp draw of the components. All showed good amp readings. I removed the outer door panel and tested ohms to the motor, element, fan and door latch and all were good. Due to the intermittent issues I removed and replaced the main control and tested. Unit is operating as designed. No water leaks observed during service, job completed."

Near Austin, TX 78745

Luis

Job Details: 08/17/2020

REFRIGERATOR WHIRLPOOL ER2CHMXPQ04

Near Austin, TX 78739

Brandon

Job Details: 08/17/2020

DISHWASHER WHIRLPOOL KUDS30FXSS1 "Arrived on site for customer complaint of unit not completing cycle, found error codes in diagnostic mode. Ran diagnostic test cycle, unit filled with water to proper water level, wash motor activated, diverter motor activated and switched from lower to upper spray arm. Unit drained and heated durning diagnostic cycle, ran normal cycle and watched for 20 minutes, found unit would cancel on its own, ordering OWI to try first and then control if that fails to correct the issue. ; ordrng 1 WPW10705575 (sensor)"

Near Austin, TX 78747

Kevin

Job Details: 08/17/2020

OVEN WHIRLPOOL WFG114SWB0 "Arrived on site and inspected range and found door trim has broken in the center, took pictures. A new one will be needed to correct the issue handle is still good but two mounting screws are missing from trim. Will need to order all three to complete repair; ordrng 1 WP8533842 (screw) and 1 WP98017767B (trim-door)"

Near Austin, TX 78702

Jacob

Job Details: 08/17/2020

REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived onsite for unit freezing food in the refrigerator side of the unit. Checked damper door. Damper was working as designed. Called Techline. Suggested that the shelving is wrong in the unit if the unit freezing some of the food. Shelf needed to be moved down and away from the thermistor and food not to block back of the refrigerator for air flow, and to change desired temperature 1 degree every 2 days till desired temperature is reached. Got sr#7728549401. Set the customers shelves as per Techline and took refrigerator temp to 38 degrees. No issues at this time. Job complete"

Near Austin, TX 78733

Leonardo

Job Details: 08/17/2020

VENTHOOD KITCHENAID KXD4636YSS5 Arrived on site to replaced motor assembly. Replaced motor assembly test unit and unit going up and down but fan not coming on. Called techline and they said to check the switches new switches were installed SR#7728551635Ordering new motor assembly new fan blower and new fan switch. Office to reschedule 2 hour job ; ordrng 1 2HOURJOB (2 HOUR JOB ) and 1 W10849492 (B LOWER ) and 1 W11088943 (CONTROL ) and 1 W11187731 (MOTOR ASSEMBLY)

Near Austin, TX 78723

Jacob

Job Details: 08/17/2020

DISHWASHER WHIRLPOOL WDF130PAHB0 Arrived onsite for unit not drying dishes properly. Tested unit. Found that element was only half working. Reset unit from breaker panel. Tested unit again. Found that heating element was working as designed. No issues at this time. Job complete

Near Mustang Ridge, TX 78610

Robert

Job Details: 08/17/2020

WASHER MAYTAG WFW6620HC0 "Arrived on site to test unit for UI not responding. Tested unit found bad UI. Replaced UI. Tested unit, unit works good. No leaks detected. Job complete."

Near Austin, TX 78748

Luis

Job Details: 08/17/2020

REFRIGERATOR KITCHENAID KFIS29BBMS00 "Arrived on site refrigerant leak at fresh food evaporator. Replaced evaporator and drier. Replaced harness assembly, secured thermistor to correct location on suction line using foil tape and a zip tie,per service pointer W11092686E replaced drip pan and cover,secured evaporator to liner using clamps and zip ties,secured cover with 4 screws. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly.

Near Dripping Springs, TX 78620

Brandon

Job Details: 08/17/2020

REFRIGERATOR WHIRLPOOL GD5NHAXMQ00 "Arrived on site for customer complaint of broken pieces falling off ice maker, found broken ice maker, I replaced ice maker, unit tested good."

Near Lockhart, TX 78644

Richard

Job Details: 08/17/2020

WASHER MAYTAG MVW6230HW0 Arrived onsite for the washer with error codes. Ran diagnostics and found error codes F1E1 ACU fault and error code F2E2 HMI disconnected from ACU. Will need to replaced UI and main control. Ordering parts and office to schedule ; ordrng 1 W11404470 (CONSOLE) and 1 W11419173 (CONTROL) and 1 W11478524 (UI)

Near Austin, TX 78750

David S

Job Details: 08/17/2020

WASHER MAYTAG MHW5630HW0 Arrived on site for power button not working. I inspected the unit and work area. I found the unit in control lock. I unlocked the control and put the unit into diagnostics mode. I did the ui touch test and found the control lock button going off on its own. I replaced the control UI and ran a diagnostics cycle. The unit is operating as designed.

Near Hutto, TX 78634

Paul

Job Details: 08/17/2020

REFRIGERATOR WHIRLPOOL WRT1L1TZYB01 "Arrived onsite for a refrigerator that is not cooling correctly. I found the FC cold but not freezing. I found the temp in the RC warm. I found the compressor extremely hot and the evaporator only had frost on the first tube across the coil with ice build up on the loop at the end of the first tube. I could hear the refrigerant flow start and stop at the capillary entering the evaporator. I suspect a leak on the evaporator where the ice is. The unit will need the sealed system components replaced. Ordering parts authorization, WPW10314205 evaporator, W10507884 compressor, WPW10143759 DRIER-UV, & W10913906 COUPLER.; ordrng 1 W10507884 (compressor) and 1 W10913906 (coupler) and 1 WPW10143759 (dryer) and 1 WPW10314205 (evaporator)"

Near Manor, TX 78653

Scott

Job Details: 08/17/2020

RANGE WHIRLPOOL WFG525S0JS0 Arrived on site for oven not lighting . Found igniter had turned away from gas tube not allowing spark to ignite gas . Replaced igniter . Ran several cycles @350 & 400:. Ignited first time on all starts .no gas leaks detected at time of service. Job complete .

Near Austin, TX 78702

Leonardo

Job Details: 08/17/2020

DISHWASHER WHIRLPOOL WDT780SAEM1 Arrived on site to replace control board and ui. Replaced both parts test unit and unit test good job complete. No leaks present at this time.

Near Austin, TX 78735

Luis

Job Details: 08/17/2020

REFRIGERATOR KITCHENAID KBSD608ESS00 Arrived on site for water leaking. Removed base grill,ran water dispenser found water leaking from wire and tube sleeve diagnosed a cracked waterline inside of freezer door,unit will need a new freezer door. Ordering freezer door and will need 2 techs to install door. AUTHO for 2 techs and door; ordrng 1 2MAN (2 MAN) and 1 AUTHO2TECHS and 1 W10800793 (FREEZER DOOR), states that autho needed"

Near Dripping Springs, TX 78620

Brandon

Job Details: 08/17/2020

DISHWASHER KENMORE 665.14573N612 "Arrived on site for customer complaint of dishwasher not washing, found failed sump assembly, I replaced sump assembly, unit tested good.

Near Austin, TX 78756

Jacob

Job Details: 08/17/2020

RANGE WHIRLPOOL KFGD500ESS04 Arrived onsite for unit for no power to unit. Looked at unit. Found that plug wire had been sliced into. Called Techline to report findings also to help with finding replacement wire harness. Got Sr#7728551600. Ordered part. Request 2HR. Rescheduled with customer. ; ordrng 1 REQUEST (2HR) and 1 W10745674 (harns-wire)

Near Austin, TX 78753

Scott

Job Details: 08/17/2020

DISHWASHER WHIRLPOOL ADB1400AGS1 Arrived on site for no water . Found floor switch had failed as well . Replaced switch . All checked normal . No water leaks detected at time of service. Job complete .

Near Austin, TX 78728

David Z

Job Details: 08/17/2020

RANGE MAYTAG MER6600FZ2 "Arrived on site to diagnose range with clock that would freeze and lose time. Replaced control and retested. Unit is now working as designed. Customer will follow up if issue repeats, however these are not WiFi enabled and clock is run by control. Call complete."

Near Austin, TX 78750

David S

Job Details: 08/17/2020

COOKTOP WHIRLPOOL JED8430ADW "Arrived on site for switch not working properly. I inspected the unit and work area. I found the switch had failed. I tried to gain access to the switch but could not remove the plastic cover due to the nut holding it is being rusted and seized on to the switch.

Near Georgetown, TX 78633

Tyler

Job Details: 08/17/2020

RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site for range leaking gas. After further inspection I found that the main gas supply line connecting the cut off valve to the oven was not properly tightened onto the oven after tightening the oven and testing all other connections with the gas sniffer I was able to determine that they were no other leaks in the range is ready to be used I also properly bled out the cooktop lines as well as the oven lions are in sure that everything lit quickly and efficiently for the customer. Call complete

Near Austin, TX 78734

Brandon

Job Details: 08/17/2020

OVEN WHIRLPOOL WOS5EC0AS04 "Arrived on site for customer complaint of bottom of oven ruined after foil fell onto oven cavity during cooking, unit still functioning

Near Austin, TX 78703

Jacob

Job Details: 08/17/2020

WASHER WHIRLPOOL MHW6630HC0 Arrived onsite to put feet on unit. Put on feet. No issues at this time. Job complete

Near Cedar Park, TX 78613

Lou

Job Details: 08/17/2020

RANGE WHIRLPOOL WFE320M0ES2 "Arrived on site to inspect range with no power. Upon further inspection, I pulled the unit from the wall and checked voltage at the wall and terminal block and got 220V. Checked voltage at the control and got the same. Unplugged I the unit and cycled the breaker and still no control power. I am ordering the main control and office to schedule return due to the part being OOS. Unit left unplugged and breaker off for safety. I contacted the apartment maintenance person and advised of my findings.; ordrng 1 W11122560 (cntrl-elec)"

Near Jarrell, TX 76537

Tyler

Job Details: 08/17/2020

REFRIGERATOR WHIRLPOOL WRS315SDHB01 Arrived on site for refrigerator that was not dispensing cold water. After further inspection I could not find any issues at all with the filter or the filter housing assembly. I spoke with Whirlpool Tech line (Sr# 7728553341) And the tech on the phone instructed me to ensure that the temperatures in the restrooms and freezer were at the right temps. I recorded a 0.3° temperature in the freezer and 37.3° temperature in the Ff section. Do you work for Techline instructed that if the pressure and temperature range that the water inside the fridge is cooling properly And that during the hot summer months the bottom that fridge will get a lot hotter near the compressor and the water line that goes from the reservoir to the dispenser have to run by the compressor both going into the reservoir and going out and therefore it will cause water to occasionally Heat up within the waterlines. I did however instructed customer to temperature read a piece of the

Near Georgetown, TX 78626

James

Job Details: 08/17/2020

WASHER WHIRLPOOL WTW4816FW2 Arrived on site and inspected gasket for rust. Found small line approximately 3 inches in length. Cleaned away with magic eraser and found hair line crack in porcelain coating of basket and rust line would not fully clean up. Unit will need new basket to repair. Office to schedule return services ; ordrng 1 W10554251 (spin basket)

Near Kyle, TX 78640

Leonardo

Job Details: 08/17/2020

RANGE WHIRLPOOL WFE525S0JS0 Arrived on site to test unit for burnout stay on high when in low setting. Replace switch test unit and unit test good job complete

Near Austin, TX 78725

Scott

Job Details: 08/17/2020

MICROWAVE AMANA AMV2307PFB3 "Arrived on site for error code . Found cabinet frame where interlocks are is bent and dented in multiple locations . Found also door is slightly bent down at control panel side . Tried to reshape frame and hinges . Still getting error code .

Near Austin, TX 78749

Luis

Job Details: 08/17/2020

REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived on site for no ice. Found obstruction in fill tube,cleared out obstruction,ran icemaker through a cycle water filled icemaker"

Near Liberty Hill, TX 78642

Jonathan S

Job Details: 08/17/2020

OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site for oven not powering on. Customer stated that when power is cut off to house that it had taken over 12 hours for unit to power on. Performed diagnostics mode and found screen continued to freezer up and keys to respond as they should. Found failure is with UI. Informed customer that part is on back order. Office to schedule appointment when ETA is available on part.; ordrng 1 W11297709 (UI)

Near San Marcos, TX 78666

Robert

Job Details: 08/17/2020

OVEN JENN-AIR JJW3430DS03 "Arrived on site to replace UI from previous diagnosis. Replaced UI. Tested unit, unit works good. Job complete."

Near Liberty Hill, TX 78642

Jonathan S

Job Details: 08/17/2020

REFRIGERATOR WHIRLPOOL KRFC704FBS00 "Arrived on site for filter lite not resetting and not dispensing ice. Inspected unit and work area. Found ice container cracked in front (see SD-QuickPic). Found ice ball developed at bottom of ice container and ice chute. Performed diagnostics mode and tested all operations. Found all components tested good. Crack in ice container is allowing warmer air and causing failure. Contacted parts department (SR). Will contact Lowes and see if they will approve to ship part to customer. All else tested good, no water leaks detected. ; ordrng 1 SEENOTE (SHIP DTC) and 1 W10910401/DTC (ICE CONTAINER )"

Near Austin, TX 78733

Luis

Job Details: 08/17/2020

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site for no ice. Ran diagnostics fan running but weak,E5 error icemaker timed out,ran harvest passed,ran fill test passed. Diagnosed main control not sending correct voltage to fan,ordering a new main control ;

Near Jarrell, TX 76537

Cliff

Job Details: 08/17/2020

REFRIGERATOR WHIRLPOOL WRT318FMDM05 Arrived on site to diagnose a refrigerator that is not cooling properly. Tested unit and found temperature is correct in both sections. Homeowner advised me unit had frosted up prior to it being moved into the garage. Advised doors may not have closed or sealed properly causing ice buildup and cooling failure. No evidence of air leak in unit at this time and no further repairs are needed. No water is hooked up to you look at time of service.

Near Georgetown, TX 78628

Lou

Job Details: 08/17/2020

REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Arrived on site to inspect refrigerator noises when dispensing water/ice. Upon further inspection, I tested the dispensers and while dispensing water, I could hear a loud water chatter. When dispensing the ice, the motor was very loud. I removed the chute plate and found the shaft bent and rusted. I attempted to remove the shaft and it would not come out. I tested the water dispenser by removed the left hinge cover and disconnecting the water line and dispensed water from the hinge and the chatter stopped. I attempted to correct the issue at the hinge by placing grease on the tube but it failed. I am ordering the water tube that goes from the left hinge into the door, ordering the dispenser motor and shaft and a CNOTE-LSO PER CUSTOMER REQUEST. will return with all prescreened parts. No water leaks observed during service. ; ordrng 1 W11126260 (tube-water) and 1 WPW10347114 (shaft)"

Near Austin, TX 78748

Luis

Job Details: 08/17/2020

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site for filter issues. Found filter head not fully inserted to liner housing. Removed cover installed filter head fully to liner housing tested filter operation good unit working as designed

Near Luling, TX 78648

Richard

Job Details: 08/17/2020

WASHER WHIRLPOOL WTW7040DW1 Arrived onsite for the washer not turning on. During testing found that that the console is not responding. Will need to replace control board and console. Replaced control board and console and calibrated washer and washer tested good and no leaks detected complete

Near Austin, TX 78738

Luis

Job Details: 08/17/2020

REFRIGERATOR WHIRLPOOL ED5VHEXVQ01 "Arrived on site for damaged tube. Installed new tube from filter housing,turned on water ran water dispenser working,checked all tubing no leaks."

Near Georgetown, TX 78628

Tyler

Job Details: 08/17/2020

OVEN WHIRLPOOL WOD51EC0HS00 Arrived on site for an oven that would not give sound responses whenever you program the oven. After running a diagnostic center no error codes and no signs of physical or software issues and the oven itself was connected to Wi-Fi properly. Ran a test to make sure the main power board was sending all the power and show to the user interface and everything is functioning fine found that the pre-installed speaker that is built the user interface has quit working we will need to order a new user interface panel and return to install it. Office to reschedule due to part being currently unavailable; ordrng 1 W11297709 (console)

Near Dripping Springs, TX 78620

Luis

Job Details: 08/17/2020

ICE MACHINE JENN-AIR JIM158XYRS0 "Arrived on site for ice issues. Ran diagnostics all test passed,ran unit through a normal cycle found unit running through a times cycle due to a defective water sensor. Ice formed on evaporator plate. Diagnosed a defective sensor.

Near Austin, TX 78739

Luis

Job Details: 08/17/2020

REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for cooling issue. Removed freezer evaporator cover found neutral wire burned out of fan motor. Installed a new fan motor assembly,ran diagnostics fan powered on."

Near Cedar Park, TX 78613

Kayman

Job Details: 08/17/2020

REFRIGERATOR MAYTAG MFI2568AEB

Near Austin, TX 78741

Kevin

Job Details: 08/17/2020

DRYER WHIRLPOOL MEDX655DW0 "Arrived on site and inspected dryer and found start switch has fallen into control panel, plastic on control panel is damaged and start switch is no longer secure. Took pictures,

Near Austin, TX 78722

Jacob

Job Details: 08/17/2020

FREEZER WHIRLPOOL KRFF507HPS00 Arrived onsite for unit not making ice. Called Techline. Went through diagnostics. Valve is putting water in ice maker. Suggested that ice maker be changed out. Got sr#7728550039. Ordered part. Rescheduled with customer.; ordrng 1 W11294907 (icemaker)

Near Pflugerville, TX 78660

Paul

Job Details: 08/17/2020

REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived onsite for a refrigerator with low ice production and ice forming behind the deli drawer. I found the evaporator drip pan warped badly causing water to stay in the left side after a defrost and the left side of the coil was frosted over. A drip pan kit will need to be installed to correct this. Ordering W11457241 PAN-DRIP KIT and W11188493 cover-evap just in case. I explained to the customer that none of the kits were available and the office would need to call with a RS date.; ordrng 1 W11188493 (cover-evap) and 1 W11457241 (PAN-DRIP KIT)

Near Austin, TX 78724

Scott

Job Details: 08/17/2020

RANGE WHIRLPOOL WFE525S0JZ0 Panel dented . Reorder ; ordrng 1 W11175518 (panl-cntrl)

Near Austin, TX 78717

David S

Job Details: 08/17/2020

REFRIGERATOR MAYTAG MFI2568AEB Arrived on site for icemaker spewing water out of it. I ins cited the unit and work area. I found the ice maker had failed. I contacted claims to make sure the ice maker is covered. It is. I replaced the icemaker and it ent through an harvest and fill cycle with no problems. The old icemaker was failed and locked into the fill position causing the valve to stay open. Unit is operating as designed. Job complete.

Near Austin, TX 78738

Brandon

Job Details: 08/17/2020

REFRIGERATOR WHIRLPOOL KSCS25FVMS02 "Arrived on site for customer complaint of ice maker not producing ice, I replaced ice maker and filter housing ordered by previous tech. Unit tested good.

Near Austin, TX 78752

Scott

Job Details: 08/17/2020

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site for lights out in freezer and some in fresh food . Replaced freezer light and silicones small gap in liner . Units lights are all working now . No water leaks detected at time of service.job complete .

Near Austin, TX 78758

David Z

Job Details: 08/17/2020

DISHWASHER WHIRLPOOL KDTM354DSS3 "Arrived on site to diagnose washer leaking from the door area and wheels coming off. Performs diagnostic on unit. Found water leak coming from diverter. Unit will need 2 new wheel assemblys and a sump and motor assy. Ordering new sump and returning with wheels. Office to reschedule when we have a shipping date for sump as its showing out of stock. ; ordrng 1 W10805015 (pump&motor)"

Near Austin, TX 78703

Jacob

Job Details: 08/17/2020

WASHER WHIRLPOOL WFW95HEDC0 Arrived onsite to replace bellow to unit. Replaced bellow. Tested unit. Unit test good. No issues at this time. Job complete

Near Liberty Hill, TX 78642

Jonathan S

Job Details: 08/17/2020

DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to remove dishwasher and take pictures of possible water damage. Removed dishwasher and taken photos of all 3 sides of dishwasher and outer cabinet panel. Upload pictures to SD-pics. Installed unit and checked all water line. Job completed.

Near Lockhart, TX 78644

Richard

Job Details: 08/17/2020

DISHWASHER BOSCH SHX7PT55UC/04 Arrived onsite for the dishwasher not working. Installed new control board and dispenser and dishwasher is still not working .

Near Round Rock, TX 78664

David S

Job Details: 08/17/2020

REFRIGERATOR KITCHENAID KFIV29PCMS03 Arrived on site to install previous diagnosed parts. I gained access to the fill tube heater and replaced with new. I replaced the ice maker fascia with new. I tested both and they are working as designed. No water leaks detected.

Near Lockhart, TX 78644

Richard

Job Details: 08/17/2020

DRYER AMANA NED4655EW1 Arrived onsite for the dryer not heating. Ran diagnostics and found no issues with the dryer its working to manufacture specs there is no air restriction and its heating good. Called tech line and documented my findings sr# 7728549039. Complete

Near Buda, TX 78610

Jacob

Job Details: 08/17/2020

REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived onsite for unit not making ice. Looked at unit. Found that fill tube was ice up. Thawed ice from fill tube. Also ice maker arm was stuck to the ice tray. Ordered part. Rescheduled with customer.; ordrng 1 W10873791 (ICE MAKER )

Near Austin, TX 78750

David S

Job Details: 08/17/2020

ICE MACHINE WHIRLPOOL KUID308ESS1 "Arrived on site for ice maker not working, I inspected the unit and work area. I put the unit I. Diagnostics mode and activated all components. All components worked as designed. I put the unit into max ice and watched for ice on the ice sheet. I found the unit going through a cycle of fill, recirculate, drain, gas and repeat. I gained access to the plug in the back and power cycled the unit. I powered the unit back on and found it making the same cycle. I removed the top and found the recirculating hose disconnected. I reconnected the hose, and the unit started to operate as designed. I spoke to the customer about what has found. The customer stated he did have the water pressure turned up to the house. Customer provided a hose clamp. I attached the hose clamp to the line o secure it in place. No water leaks detected. Job complete."

Near Buda, TX 78610

Jacob

Job Details: 08/17/2020

WASHER MAYTAG MVWX655DW0 "Arrived onsite to replace part ordered by previous tech. Replaced part. Tested unit. Did not fix issue. Ran diagnostics. Got F2E1 stuck key, F7E1 basket speed fault, F0E5 off balance load. Ordered parts. Request 2hrs. Rescheduled with customer.; ordrng 1 REQUEST (2HRS) and 1 W10625696 (cntrl-elec) and 1 W10844650 (harns-wire)"

Near Pflugerville, TX 78660

Paul

Job Details: 08/17/2020

REFRIGERATOR WHIRLPOOL WRS325SDHZ04 Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the diffuser and the UI. The unit is working as designed. I went over loading the shelves with the customer and explained the importance of keeping product inside the edge of the shelves for proper air flow. I also explained keeping tall products away from the diffuser. Call complete.

Near Andice, TX 78628

Lou

Job Details: 08/17/2020

REFRIGERATOR WHIRLPOOL MFI2569YEM0 "Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I found the ice maker fill tube had frozen ice from the tube to the IM fill chute. I removed the ice and tested the ice maker and it operated as designed. I placed some permagum around the fill tube at the top back left corner of the unit to help insulate it and keep it from freezing up.No water leaks observed during service, job completed."

Near Austin, TX 78728

Kayman

Job Details: 08/17/2020

RANGE KITCHENAID KFGG500ESS2 Arrived onsite for range panel.Requesting parts research part needed. ; O-emld tckt

Near Georgetown, TX 78633

Lou

Job Details: 08/17/2020

DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site to inspect dishwasher leaking water from the vent. Upon further inspection, I found the customer had just finished a wash cycle with the dishwasher. I opened the door all the way level and waited for a minute ad when I closed the door, I found a puddle of water on the floor. I inspected the vent assembly and found water in the reservoir and on the outer side of the flappers. I removed and replaced the vent/gasket and tested the unit and it operated as designed with no further leaks. I found on the old vent that the rubber flappers were worn and not staying closed when the door is open allowing water to leak out. No water leaks observed at the end of service, job completed."

Near Lampasas, TX 76550

Job Details: 08/17/2020

DRYER AMANA NED4655EW1 "Arrived to inspect dryer issues.Found the element, cutoff and thermal fuse were all operational.Ran unit and heard a humming coming from the blower wheel area.Disassembled and found a massive lint buildup inside the blower wheel area.The connection from the unit to the wall also had a massive blockage of lint preventing the unit from operating properly.Customer will contact landlord to have the ventilation system cleaned.Unit works as designed.Job complete"

Near Georgetown, TX 78628

James

Job Details: 08/17/2020

DISHWASHER WHIRLPOOL WDT780SAEM2 Arrived on site and tested operation. Found unit fills with water but wash motor never runs. Unit has proper voltage to motor. . Installed new sump assembly and tested operation. Unit tests good. Job complete

Near Austin, TX 78748

Kevin

Job Details: 08/17/2020

WASHER WHIRLPOOL MHW6630HC0 Arrived on site and inspected washer and found water is spilling out of dispenser drawer. Will need to bring back drawer to correct issue.; ordrng 1 W11169072 (HANDLE) and 1 W11465533 (DISPENSER )

Near Austin, TX 78744

Kevin

Job Details: 08/17/2020

DISHWASHER KITCHENAID KDTE104ESS4 "Arrived on site and inspected dishwasher and found drain pump has failed, after replacing drain pump ran a diagnostic cycle and confirmed it is operating properly. No water leaks from connections at time of service, job complete"

Near Austin, TX 78725

Jacob

Job Details: 08/17/2020

WASHER WHIRLPOOL WED4815EW1 Arrived onsite for unit not heating to dry clothes well. Looked at unit. Found unit is working as designed. Disconnected vent hose. Tested unit. Unit got hotter. Let customer know that air duct for unit needs to be checked and cleaned to reach optimal temperature to dry clothes. No issues at this time. Job complete

Near Sunset Valley, TX 78745

Luis

Job Details: 08/17/2020

REFRIGERATOR KITCHENAID KBLC36FTS05 "Arrived on site for icemaker issues. Removed bin ran diagnostics on optics,with emitter flap closed receiver led blinking reading faulty optics. Ordering new emitter and receiver control; ordrng 1 W10757851 (OPTICS)"

Near Round Rock, TX 78665

Kayman

Job Details: 08/17/2020

REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived onsite for refrigerator not making ice. Upon inspection I found the water inlet tube for the ice maker frozen. I went to the bottom of the unit where the water line is and found the waterline for the ice maker kinked. It appears there is also a faulty inlet tube heater malfunction. I new door is required for the repair.

Near Austin, TX 78717

Lou

Job Details: 08/17/2020

REFRIGERATOR KITCHENAID krsc503ess00 "Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the unit sitting at the front door and plugged in. When I opened the FC door to test temps, I found it very warm inside and same with the RC. I removed the back panel and tested amp draw to the compressor and got 1.29amps. Compressor was very hot and both the high and low side lines coming out of the compressor were room temp. I checked both evaporators and neither had a frost pattern.No water leaks observed during service, job completed. Unit left unplugged for safety."

Near Georgetown, TX 78633

Lou

Job Details: 08/17/2020

DISHWASHER KITCHENAID KDTE334GPS0 "Arrived on site to inspect dishwasher leaking water at the bottom of the door. Upon further inspection, I removed the outer door panel to inspect the reservoir at the bottom the door in the tub. I placed the unit in diagnostics showing no error codes and tested. Once the water dispensed into the tub and the motor turned on with water moving, I found a small amount of water flowing into the reservoir. Also, I found that the vapor barrier insulation was tucked into the reservoir soaking up the water and eventually dripping onto the floor at the bottom the door. I felt the insulation and it was wet. I advised the customer of my findings and corrected the issue. Retested and inspected the reservoir and no water was overflowing. Reassembled the unit and inspected under the unit and found no other leaks. No water leaks observed at the end of service, job completed."

Near Austin, TX 78701

Leonardo

Job Details: 08/17/2020

DISHWASHER WHIRLPOOL IUD8555DX3 Arrived on site to test unit for unit not working. Test unit and found unit not draining. Cleared drain motor and found glass stuck in drain motor. Removed glass test unit and unit test good.

Near Killeen, TX 76542

Cliff

Job Details: 08/17/2020

WASHER WHIRLPOOL WTW500DW Arrived on site to diagnose a washer that is not unlocking properly. Found a piece of plastic obstructing lock assembly from moving properly. Once plastic was removed all is working properly at this time. No leaks were found at time of service.

Near Austin, TX 78730

Luis

Job Details: 08/17/2020

REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for no cool. Removed fresh food evaporator cover found oil on manufacture weld joint,diagnosed a refrigerant leak at fresh food evaporator. Ordering evaporator,compressor and a uv drier. Job will need 2HRSKROWI00FL1 ; ordrng 1 2HRS (2 HRS) and 1 W10832994 (COMPRESSOR ) and 1 W10913906 (ACCESS VALVE) and 1 W11116006 (FF EVAP) and 1 WPW10143759 (DRIER UV)"

Near New Braunfels, TX 78132

Noah D

Job Details: 08/17/2020

DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site to inspect dishwasher for not working, upon inspection found the dishwasher working and no issues. Job complete"

Near Andice, TX 78628

Jonathan S

Job Details: 08/17/2020

REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Arrived on site for refrigerator not making ice. Inspected unit and work area. Found ice maker in off position. Turned ice maker on and monitored cycle. Found no water getting to ice maker. Pulled unit out and found water line going to unit kinked. Corrected water line and advanced cycled ice maker. Monitored operation and found ice maker did not fill. Removed water line to ice maker and found ice in assembly fill tube. Removed ice and checked water to unit. Found in off position. Turned water and disconnected fill tube assembled and placed in bucket. Cycled ice maker and found valve working. Installed fill tube assembly and cycled ice maker. Found ice maker filled. All tested good, no water leaks detected."

Near Austin, TX 78717

David S

Job Details: 08/17/2020

COOKTOP WHIRLPOOL WCG97US6HS00 Arrived on site for burners not igniting. I inspected the unit and work area. I found the burners not sparking at all. I replaced the spark module and found the unit still not sparking. I tested voltage to the unit and found good voltage at the main harness plug. I tested voltage at the spark module and found no voltage when calling for spark. I am ordering the main harness W10868533 to complete the repair.. ; ordrng 1 W10868533 (harns-wire)

Near Pflugerville, TX 78660

Paul

Job Details: 08/17/2020

DRYER WHIRLPOOL WED5000DW2 Arrived onsite for a dryer that the previous tech left the vent disconnected and has venting issues causing clothes to not dry. After talking with the customer mr stated the builder checked the vent and there were no restrictions. I tested the dryer with the flex line disconnected and had poor air flow from the blower. I removed the lint screen vent and found it packed with lint causing the air flow issue. I cleaned the duct out and tested the dryer. The unit had good air flow and proper temps. The unit is working as designed. Call complete.

Near Austin, TX 78745

Jacob

Job Details: 08/17/2020

REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Arrived onsite for unit making too much ice. Looked at unit. Found that stop elbow was partially detached. Re attached stop elbow. Tested unit. Unit test good. No leaks at this time. Job complete

Near Round Rock, TX 78681

Kayman

Job Details: 08/17/2020

REFRIGERATOR KITCHENAID KFCS22EVMS0 Arrived onsite for refrigerator no cool in both sections. Upon arrival I found the cooling turned off at the internal control. I turned it on and I found the compressor turning on then back off after about 1 min both ways. I found the start device loose and not seated all the way. I replaced the start device and the compressor kicked on and stayed on. I waited to see if I could see a frost pattern. I noticed the refrigerator and freezer getting noticeably cooler but I could not see a frost pattern at the bottom of the FC evaporator. I could hear the refrigerant moving through the coils. I advised the customer to leave a glass of water in the FC section for 24 hours to see if it freezes. If it does not freeze after 24 hours the unit will need a SS repair. Job complete.

Near Pflugerville, TX 78660

Kayman

Job Details: 08/17/2020

DRYER WHIRLPOOL MGDB755DW3 Arrived onsite for dryer not starting every time. Upon inspection and after putting unit into diagnostics I found a stored error code for stuck key. I cleared the error code and I could not get the unit to recreate any issue. I noticed the clean lent trap light was on but the lent trap was clean. I spoke with customer about cleaning the vents and the last time it was done. I removed the vent hose and inspected for obstructions but found none visible. I recommended cleaning the vent due to the time frame from the last cleaning.

Near Austin, TX 78729

Scott

Job Details: 08/17/2020

REFRIGERATOR WHIRLPOOL WRF736SDAM11 "Arrived on site ,replaced heater and facia with kit . Tested and unit passed diagnostic . No water leaks detected at time of service. Job complete ."