Service History 941

We serviced a

FRIGIDAIRE FREEZER

Model FFFH17F2QWA

Near Georgetown, Texas 78633

Lou

Job Details: 05/24/2022

"Arrived on site to inspect freezer not cooling. Upon further inspection, I found ice built up on both sides of the evap cover and at the bottom in the drain pan. Using my steamer, I removed the ice from the sides and bottom and removed the evap cover to find a large block of ice in the drain pan (photos). I removed the ice and cleared the drain tube. I tested ohms to the defrost element and found it open. I removed and replaced the element/bimetal assembly and retested and unit is operating as designed. Evaporator had a good frost pattern developing and unit was beginning to cool. No water leaks observed during service, job completed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS01

Near Georgetown, Texas 78633

Lou

Job Details: 05/24/2022

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the ice maker and tested. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

KITCHENAID ICE MACHINE

Model KUIS18NNTB2

Near Georgetown, Texas 78633

Lou

Job Details: 05/24/2022

"Arrived on site to assist the customer with cleaning their ice machine. I cleared all of the ice from the tub and placed the cleaning solution in the reservoir, along with 32oz of water and started the cleaning cycle. I cleaned the condenser coil and around it. Continued to monitor the cleaning cycle and advised the customer that at the end of the cycle, they will need to remove the cap rom the reservoir and allow the water to empty from the reservoir. Once the water is all out, place the cap back on and press the on button to start a new ice making cycle. No water leaks observed during service, job completed. I recommended discarding the first 2 batches of ice."

We serviced a

MAYTAG WASHER

Model MVWB765FW0

Near Hutto, Texas 78634

Jonathan S

Job Details: 05/24/2022

"Arrived on site to install previous diagnosed parts. Gained access to gearcase and rotor. Removed failed gearcase and rotor, installed new . Assembled unit and performed diagnostics mode. Ran calibration cycle. Ran automatic test cycle and manual test cycle. Found all components operating as designed. No water leaks detected during service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Hutto, Texas 78634

Jonathan S

Job Details: 05/24/2022

"Arrived on site for refrigerator not producing ice. Inspected unit and work area. Found IM bell arm in off position. Turned ice maker off and on and measured voltage to ice maker, found no voltage. Measured resistance on purple wire to connector to IM and found opened/ failed. Removed harness and installed new. Assembled unit and when plugged in unit ice maker cycle without advancing. All tested good, no water leaks detected during service. Spoke with customer on service performed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ01

Near Georgetown, Texas 78626

Jonathan S

Job Details: 05/24/2022

Arrived on site for refrigerator intermittently tripping breaker. Inspected unit and work area. Performed diagnostics mode and tested defrost circuit and found closed. Ran defrost cycle and measured amp draw on L1 at control and found drawing 4 amps. Measured ohms on defrost circuit at 31.6 ohms. Powered unit on and activated compressor. Measured amp draw to compressor at .9 amps. Called Whirlpool tech support and spoke with Joel. Went over prior diagnostics and checked for loose ground on unit. He stated that is what is called a nuisance trip due to it being very intermittently. He stated that unit is working as designed. Spoke with customer on service performed and informed him he may have a loose ground in home. Customer informed me that failure started to occur after having solar panels installed. No water leaks detected during service.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Georgetown, Texas 78626

Jonathan S

Job Details: 05/24/2022

"Arrived on site to install previous diagnosed part. Removed failed sump assembly and installed new. Gained access to control, removed failed and installed new. Assembled unit and performed diagnostics mode and monitored test cycle. All tested good, no water leaks detected during service."

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Andice, Texas 78628

Jonathan S

Job Details: 05/24/2022

"Arrived on site for range oven light continues to blow. Inspected unit and work area. Gained access to socket and measured voltage. Went to turn light on and control failed, due to failed socket. Removed failed control, socket and light, installed new. Assembled unit and tested all operations. Found unit working as designed. No gasket leaks detected during service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Spicewood, Texas 78669

Luis

Job Details: 05/24/2022

"Arrived on site. Found broken housing,replaced housing,installed new filter and sold extra filter,tested water dispenser working.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Lakeway, Texas 78738

Luis

Job Details: 05/24/2022

"Arrived on site. Per tech support recommendations added sealer,raised freezer door."

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD602ESS01

Near VLG O THE HLS, Texas 78738

Luis

Job Details: 05/24/2022

"Arrived on site. Replaced defective right side door skin that prev tech installed,checked door operation good,no visible signs of damage on new door skin"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Austin, Texas 78737

Luis

Job Details: 05/24/2022

"Arrived on site. Replaced motor,yoke,gasket and divider,transferred icemaker and additional parts to new assembl. Tested ice dispenser unit working as designed"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Leander, Texas 78641

Vincent

Job Details: 05/24/2022

"Arrived on site to install previously diagnosed parts. Installed all parts ordered and tested, unit is now operating as designed. No water leaks detected during service. Job completed."

We serviced a

WHIRLPOOL DRYER

Model WED5800BW0

Near Leander, Texas 78641

Vincent

Job Details: 05/24/2022

"Arrived on site for dryer not working, inspected unit and work area. Tested unit and found poor airflow, also found element open. Advised customer to get vents cleaned out before using again. Installed new element and cleaned all lint from dryer. I then tested unit and is now operating as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHB0

Near Leander, Texas 78641

Vincent

Job Details: 05/24/2022

"Arrived on site for dishwasher, inspected unit and work area. CX explained that rubber piece fell off. I found the door brakes had failed. Installed new ones and unit is now operating as designed. No water leaks observed during service. Job completed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS3

Near Leander, Texas 78641

Vincent

Job Details: 05/24/2022

"Arrived on site to install previously diagnosed parts. Installed new element and tested, unit is now operating as designed. No water leaks observed during service. Job completed"

We serviced a

WHIRLPOOL WASHER

Model WFW9500TW03

Near Leander, Texas 78641

Vincent

Job Details: 05/24/2022

Arrived on site for washer not draining. Inspected unit and work area. Set unit in diagnostics and found error codes stored F27 F06. I set unit in diagnostics cycle but would not finish cycle replaced control and drain pump as pump was stuck. After installing new parts set unit on diagnostics cycle again and it would trip GFCI breaker. I ran my extension cord to a regular outlet and completed the diagnostics cycle just fine. I inspected for any water in electrical components and found nothing wrong. No error codes after cycle was completed. Explained to CX to get an electrician to inspect breaker and outlet. Unit is operating as designed. No water leaks observed during service. Job completed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDM00

Near Austin, Texas 78724

Tyler L

Job Details: 05/24/2022

Arrived on site for complaints of dented door. Customer does not want anyone in the apartment. Maintenance supervisor said to leave the part and he will install later. Left door in maintenance shop. Job complete.

We serviced a

WHIRLPOOL COOKTOP

Model WFE320M0JS0

Near Austin, Texas 78724

Tyler L

Job Details: 05/24/2022

"Arrived on site for complaints of broken cooktop. Found broken cooktop.

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near Austin, Texas 78724

Tyler L

Job Details: 05/24/2022

Arrived on site for complaints of no operation. Found broken belt and failed timer. Installed new parts and tested. Unit is now tumbling and heating properly. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC0

Near Round Rock, Texas 78681

Vincent

Job Details: 05/24/2022

"Arrived on site to install previously diagnosed parts. Installed new suspension rods and tested unit in diagnostics and passed all test. I then ask CX to load unit up with towels and so we can test it in regular CX mode and ran it for about 20 min and found no out normal noises. CX was satisfied on the way the unit was functioning. No water leaks observed during service, job completed."

We serviced a

GE MICROWAVE

Model CEB1599SJ2SS

Near The Hills, Texas 78738

Kevin

Job Details: 05/24/2022

"Arrived on site and replaced all parts diagnosed on previous visit and found microwave is still not heating replaced all originally prescreen parts and microwave is still not heating. All parts in microwave have been replaced and it is still not heating. Waveguide is damaged in microwave, this is not a replaceable part and cannot be repaired. Microwave will need to be replaced."

We serviced a

MAYTAG WASHER

Model MVWB765FW2

Near Georgetown, Texas 78628

Lou

Job Details: 05/24/2022

"Arrived on site to inspect washer error codes. Upon further inspection, the customer advised that they had replaced the water valve due to the error code LF or long fill, but after replacing the part, the unit continued to not operate. I placed the unit in diagnostics showing error code F8E1 & F0E3. Cleared the codes and attempted to calibrate the unit, but the calibration failed. I removed the control panel and found the sensor tube not connected to the main control (photo). Advised the customer of my findings. Reconnected the tube and placed unit in diagnostics. Cleared codes and calibrated the unit. Retested in diagnostics and unit is operating as designed

We serviced a

KENMORE REFRIGERATOR

Model 795.71092.111

Near Georgetown, Texas 78628

Lou

Job Details: 05/24/2022

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the unit not plugged in. Plugged unit in and tested the compressor and found it producing .79amps. The condenser fan and FC evap fan were both operating properly. I found no frost pattern on the evaporator. I pressed the test button on the main control and there was no change.

We serviced a

WHIRLPOOL RANGE

Model WGG745S0FS02

Near Georgetown, Texas 78628

Lou

Job Details: 05/24/2022

"Arrived on site to inspect range control panel melted. Upon further inspection, I found the lower center section of the control panel faceplate melted. I removed and replaced the membrane and tested. Unit is operating as designed. No gas leaks detected during service, job completed."

We serviced a

WHIRLPOOL DRYER

Model WGD5620HW3

Near Austin, Texas 78731

Matthew

Job Details: 05/24/2022

Arrived onsite for dryer making noise when in use. Upon arrival tested unit. Let unit run with wet laundry for almost a complete cycle and Could not duplicate the issue. Customer stated is not making the noise right now. Customer description of noise was more like rattling. Customer will monitor. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Pflugerville, Texas 78660

Scott

Job Details: 05/24/2022

"Arrived on site for led lights out in fresh food . Found one led out on icebox and the rest to leds very dim . Freezer light was on. Replaced one led mod . Light are all performing as designed .

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Taylor, Texas 76574

Scott

Job Details: 05/24/2022

Arrived on site for fridge not making ice . Power cycled Ice maker . Hit reset button on IM . Ice maker ran harvest and filled . No water leaks detected at time of service. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW2

Near Taylor, Texas 76574

Scott

Job Details: 05/24/2022

"Arrived on site ,replaced control . Ran diagnostics all checked normal. Dispenser door is opening . No water leaks detected at time of service. Job complete"

We serviced a

LG DRYER

Model DLE2301R

Near Georgetown, Texas 78626

Cliff

Job Details: 05/24/2022

Arrived on site to diagnose a dryer that is making unusual noise. Found roller assembly worn out and replaced it. Tested unit and found all is functioning properly at this time.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Georgetown, Texas 78626

Cliff

Job Details: 05/24/2022

Arrived on site to diagnose a dishwasher that is not drying properly. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and best cycles and options for best performance. No leaks were found at time of service.

We serviced a

LG REFRIGERATOR

Model LFX25991ST/01

Near Austin, Texas 78739

Luis

Job Details: 05/24/2022

"Arrived on site for no cool. Both evaporator fans running,no ice build up on evaporator,compressor making loud odd noise,no heat off discharge tube. Diagnosed unit will need a new compressor,updated control,uv drier and access valve,

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near Leander, Texas 78641

Kimo

Job Details: 05/24/2022

Arrived onsite for dryer not heating. Upon inspection I found that the cutoff was showing open I replaced it and tested unit and found no change I the replace the heating element and tested unit again and found unit operating as designed. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Leander, Texas 78641

Kimo

Job Details: 05/24/2022

Arrived onsite for washer showing F8E6 code. Upon inspection I found code present. I checked pressure sensor tube and found it good and clear. I the cleared code and tested unit and found unit operating as designed. No leaks.job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near Leander, Texas 78641

Kimo

Job Details: 05/24/2022

Arrived onsite for dishwasher not washing dishes properly. Upon inspection I found unit had a owl sensor code stored and the unit had way too much suds when running without adding any detergent. I checked connections at the sensor and the sensor itself and found them good. I removed the suds and ran unit in diagnostics and found unit operating as designed. I advised cx to use a table spoon of liquid detergent and pre wash dishes before running dishwasher and thatll help with the performance of the dishwasher. Job complete no leaks.

We serviced a

KENMORE WASHER

Model 110.280327

Near Bertram, Texas 78605

Kimo

Job Details: 05/24/2022

Arrived onsite for washer not going into spin. Upon inspection I found that there was damage to the drive motor assembly and the drive shaft and outer tub.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SMBM00

Near Burnet, Texas 78611

Kimo

Job Details: 05/24/2022

Arrived onsite for ice maker making banging noise when harvesting and also sometimes producing small cubes. Upon inspection I found the IM fingers warped causing some of the cubes to get stuck in the harvest fingers making the noise. Upon further inspection I found that there was some ice in the water funnel. Restarting flow. Job complete no leaks tested IM and found the it when though its harvest cycle no problem.

We serviced a

WHIRLPOOL RANGE

Model WFG550S0HV2

Near Pflugerville, Texas 78660

Wesley

Job Details: 05/24/2022

Arrived onsite and replaced the sensor to repair. Unit is now operating as designed. All checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Georgetown, Texas 78626

Cliff

Job Details: 05/24/2022

Arrived on site to diagnose a dishwasher that is not drying properly. Found heating element shorted and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Killeen, Texas 76543

Tyler

Job Details: 05/24/2022

"Arrived on site for refrigerator needing previously diagnosed control, harness and thermistor. Upon arrival reconfirm issue and found failure in harness. Replaced all three parts and informed customer to give unit 24 hrs to stabilize temps. Call complete"

We serviced a

MAYTAG DRYER

Model MED6230HW1

Near Cedar Park, Texas 78613

Justin

Job Details: 05/24/2022

Arrived on site for a dryer with no power. I checked voltage at the wall and terminal block and found none. I found the breaker staying in the tripped position with and without the unit being plugged in. I advised the customer on reaching out to builder/electrician as it is a new build. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Cedar Park, Texas 78613

Justin

Job Details: 05/24/2022

Arrived on site for a dishwasher stuck with the clean light on and being unresponsive. Upon arrival I found this error occurring. I gained access to the terminal block and found voltage and connections good. I then flipped the breaker for several minutes and found nothing changed. This indicates a possible UI failure. I installed a new UI and found the UI now responsive. I ran a diagnostics cycle and found the unit working as designed. No leaks observed at the time of service. Call complete.

We serviced a

WHIRLPOOL FREEZER

Model WZF34X16DW06

Near New Braunfels, Texas 78130

Andrey

Job Details: 05/24/2022

"Arrived on site to test unit for rattling noise, tested unit found compressor tubes rattling against the frame, adjusted tubes, noise is now gone job complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS08

Near New Braunfels, Texas 78132

Andrey

Job Details: 05/24/2022

"Arrived on site to test unit for light not working, tested unit found bad light bulb, socket receiving proper voltage, removed adhesive and bulb, advised customer to purchase light bulb and when installing it to unplug unit so potential short will not damage control during installation, at this time job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Pflugerville, Texas 78660

Scott

Job Details: 05/23/2022

Arrived on site for washer leaking . Ran diagnostics no error codes . Ran valve test and found fabric dispenser cup is leaking . Ordering cup. No other leaks detected. Call to set return.; ordrng 1 W11175629 (Fabric softener cup)

We serviced a

WHIRLPOOL DISHWASHER

Model GU980SCGS2

Near Austin, Texas 78731

Matthew

Job Details: 05/23/2022

Arrived onsite for dishwasher spray arm issues. Upon arrival inspected unit. Found upper spray arm assembly missing ; ordrng 1 675808 (Manifold) and 1 WP8539324 (Mount)

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FS2

Near Austin, Texas 78758

Matthew

Job Details: 05/23/2022

Arrived onsite for range turning on on its own. Upon arrival found received incorrect part. Ordering main control. Office to reschedule ; ordrng 1 W10894098 (Control)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS6

Near Austin, Texas 78758

Matthew

Job Details: 05/23/2022

Arrived onsite for microwave not functioning after previous repair. Unit is in maintenance office. Upon arrival tested unit. Found no power to unit. Disassembled unit and found fuse and thermostat good. Found no voltage to control. Checked filter board and found no output voltage. Bypassed filter and unit powered on tested unit and is heating. Will need to return with filter board. Office to reschedule ; ordrng 1 W10422269 (Filter board)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Leander, Texas 78641

Vincent

Job Details: 05/23/2022

Arrived on site to install previously diagnosed parts. While installing the new door gaskets I found left door where it meets with the door switch missing insulation or badly dented in causing door not to make full contact with switch to let it dispense water or ice. Will order new door and return with mullion. Office to order parts and reschedule. No water leaks observed during service. ; ordrng 1 W11435353 (Left door) and 1 WPW10311757 (Mullion)

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS01

Near Leander, Texas 78641

Vincent

Job Details: 05/23/2022

"Arrived on site for oven, inspected unit and work area. CX explained that unit burns food. I took 5 temperature reading and get my average from there unit was about 20? to hot so I calibrated unit down -20? set unit in diagnostics and found stored error code F6E4 UI must be changed to fix this issue of the error code.; ordrng 1 W11296171 (UI)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS07

Near Hutto, Texas 78634

Wesley

Job Details: 05/23/2022

Arrived onsite and found blown lighting circuit on board causing underside light to not work. Ordering control to repair. ; ordrng 1 W11552018 (Control)

We serviced a

KITCHENAID RANGE

Model KSGG700ESS2

Near Cedar Park, Texas 78613

Justin

Job Details: 05/23/2022

Arrived on site to install previously diagnosed parts. I installed the new UI and ribbon. I then tested the unit and found several buttons not responding. I verified all connections were secure and found they were. I called techline and spoke Drew and received SR# 7733713372. Drew recommended unplugging and plugging the ribbon back in. I found this did not change anything. Drew recommended replacing the UI control first and if that did not change things then replacing the main control. I am also ordering the ribbon to replace as well. Ordering parts and office to reschedule. ; ordrng 1 W11105615 (Display Control) and 1 W11025616 (Ribbon)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Georgetown, Texas 78628

Kimo

Job Details: 05/23/2022

"Arrived onsite for dishwasher not washing. Upon inspection I found codes stored f3e3 mistor/ OWI (cont.) and a f4e3 Motor Not Running, i checked voltage into control and out to the wash motor and found good voltage. The I check connections and found them all good. I am ordering 1x Sump&motor and a owi ; ordrng 1 W11025157 (Sump&motor) and 1 W11084121 (SENSOR)"

We serviced a

SAMSUNG DISHWASHER

Model DW80M9550UG\AA

Near Nolanville, Texas 76559

Tyler

Job Details: 05/23/2022

Arrived on site to install previously diagnosed motor vein sensor and control. Upon arrival reconfirm complaint and installed required parts. I then reassembled and tested the unit and found unit still failing with the same noise and found cause the failure was the drain pump. Found drain pump and failed due to an improper insulation of the drain line under the sink where the water transferring from the disposal to the PVC piping was backfilling into the drain system clogging up the drainpump. We need office to get authorization from AHS to order pump for repairs.; ordrng 1 DD31-00016A (Drain motor) and 1 Cnote (Needs ahs autho)

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EFS02

Near Austin, Texas 78703

Luis

Job Details: 05/23/2022

"Arrived on site for no ice complaint and not freezing correctly. Removed evaporator cover found evaporator incased in ice,ran diagnostics thermistor reading off,unit not entering defrost cycle due to defective thermistors ordering a new harness assembly. ; ordrng 1 W11614809 (Harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Waco, Texas 76711

Jonathan M

Job Details: 05/23/2022

Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. Confirm the customers complaint and the customer advised that hes been losing temperature over the last several days. I did confirm the freezer temperature at 41?F. Remove the evaporator cover and found a big ice ball up in the upper right hand section near the Tube indicating a leak or a restriction. Ordering all sealed system components including the evaporator and compressor. Service will need to be scheduled for three hours due to lokring fittings and multiple sealed system components. The office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11580057 (Compressor) and 3 W11506619 (Coupler suction tube comp)s and 1 W11578570 (Coupler to high side on compressor) and 1 W11282685 (Evaporator) and 1 W11504450 (Coupler to cap tube evaporator) and 1 Driernodye and 1 W11506635 (Coupler)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF993FIFM00

Near Round Rock, Texas 78665

Wesley

Job Details: 05/23/2022

Arrived onsite and tested unit and found misdiagnosed control issue with shorting relay. Removed loads one by one and no loads changed symptom. Verified constant voltage on P1 from Orion to main control indicating the main control has an isolated failed component ; ordrng 1 W11389713 (Control)

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFHS2611LWMA

Near Temple, Texas 76502

Cliff

Job Details: 05/23/2022

Arrived on site to diagnose a refrigerator that is leaking air. Found ice door broken and all 4 parts of ice door will need to be replaced to complete repairs. Return date set for 5/31.; ordrng 1 241688401 (Door back) and 1 241688501 (Door center) and 1 241688601 (Door insulation) and 1 241688701 (Door seal)

We serviced a

KENMORE WASHER

Model 796.4107231

Near Wimberley, Texas 78676

Andrey

Job Details: 05/23/2022

"Arrived on site to test unit for no drain locked unit, tested unit found drain pump attempted to drain but not pushing water out, drain pump filter was not clogged, not loose connections found and no restrictions in drain hose,

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS4

Near Wimberley, Texas 78606

Andrey

Job Details: 05/23/2022

"Arrived on site to test unit for broken outer glass tested unit found outer glass shattered, but inner glass was provided, ordering outer glass office to reschedule ; ordrng 1 W11176456 (Glass door)"

We serviced a

KITCHENAID MICROWAVE

Model KMBS104ESS03

Near Andice, Texas 78628

Jonathan S

Job Details: 05/23/2022

Arrived on site for microwave not working. Inspected unit and work area. Found screw missing that hold door switches housing unit place (see SD-QUICKPIC). Found 2 of the screws in sides mount. Removed unit and looked for missing screws. Corrected installation of unit and reinstalled. Will need to replace 2 of the missing screws. Reached out parts department (SR) will need to research parts. Office to schedule return when ETA is available.; O-emld tckt

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Georgetown, Texas 78633

Jonathan S

Job Details: 05/23/2022

Arrived on site for refrigerator not producing ice. Ins unit and work area. Measured temperature in ice housing at 23?. Measured temperature in FC at 18?. Inspected FC evaporator and found evaporator iced over. Performed diagnostics mode and found defrost sensor opened. Will need to replace FC evaporator fan assembly with main control and UI. Office to schedule return when ETA is available.; ordrng 1 WPW10675033 (Control) and 1 W11249952 (Fc evaporator motor assembly) and 1 W11106553 (Ui)

We serviced a

WHIRLPOOL FREEZER

Model WZF34X16DW06

Near Georgetown, Texas 78633

Jonathan S

Job Details: 05/23/2022

Arrived on site for freezer not freezing. Inspected unit and work area. Found ice buildup on evaporator. Performed diagnostics mode and tested defrost operation. Found defrost activating in diagnostics. Measured voltage to heater at 120 volts. Measured resistance on evaporator sensor at 5.2 k ohms. Will need to replace control p. Found no eta available on part. Office to schedule return when ETA is available.; O-emld tckt

We serviced a

KITCHENAID MICROWAVE

Model KEMC308KSS01

Near Leander, Texas 78641

Vincent

Job Details: 05/23/2022

"Arrived on site to install previously diagnosed parts, after I installed new magnetron I tested unit and was not heating but not powering off when I would open door while heating. Will have to order fuse, door switches and return with magnetron and transformer. Office to order parts and reschedule to return. ; ordrng 1 WP4375424 (Magnetron) and 1 WPW10017410 (Fuse) and 4 W10211972 (Switch)s and 1 WP4375286 (Transformer)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Horseshoe Bay, Texas 78657

Lou

Job Details: 05/23/2022

"Arrived on site to inspect dishwasher error codes. Upon further inspection, I found the unit non-responsive. I cycled power at the switch and the error code F2E2 came on. I attempted to place the unit in diagnostics but it failed. I removed the outer door panel to access the control and UI and found a liquid substance on the control panel housing and appears it got on the UI. I tested the harness and it is good. I advised the customer that the UI would need to be replaced but it is on out of stock with no eta. I advised that someone from our office would keep in contact and schedule when the part arrives. No water leaks observed during service. I am ordering the user interface and office to schedule return service due to the availability of the part.; ordrng 1 W11368911 (User interface)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHV00

Near Gatesville, Texas 76528

Jonathan M

Job Details: 05/23/2022

"Arrived on site for a refrigerator that is not cooling in the refrigerator section. Inspected unit and work area. Confirmed customers complaint and removed the lower drawers. Found a defrost issue in the evaporator section. Found that the drip pan was bowed and the evaporator covered in frost. Found several parts were sent with but needed to order a user interface as well. I did explain to the customer that with fresh food evaporator defrost issues, they can cause sealed system issues as well and one of the customer to be aware of that prior to initiating repair. Customer is aware and still wants to proceed with repairs. Customer is aware that if I sealed system issue is present, they would be liable for those repairs as well and a refund cannot be given. Ordering parts in the office will need to contact the customer about a return date due to an out of stock and PSP item. Please schedule service for at least two hours due to needing to do disassemble the entire refrigerator section for access to the evaporator and replace multiple parts.; ordrng 1 W11387386 (UI)"

We serviced a

WHIRLPOOL DRYER

Model WED6620HC1

Near Austin, Texas 78752

Joe Z

Job Details: 05/23/2022

"Arrived onsite to install previously diagnosed parts. Installed drum and 4 supports and test unit unit now tumbles correctly. Ran unit for several minutes and noticed unit was not heating. Disassembled the unit again.test thermal fuse and thermal fuse is good. Found element OL , found fracture on coil winding . Need to order element, also ordering fuse, thermal cut off, and thermostat just in case. Office to reschedule ; ordrng 1 WP3387747 (Element) and 1 W10909685 (Thermal Fuse) and 1 280148 (Thermal cutoff) and 1 WP8557403 (High limit Thermostat)"

We serviced a

WHIRLPOOL RANGE

Model RF374PXGZ1

Near Copperas Cove, Texas 76522

Tyler

Job Details: 05/23/2022

Arrived on site for rains not allowing oven to turn on or the front left her back right burners to work properly. Upon arrival confirm complaint after further inspection found the unit had to failing infinite switches to the front left and back right burners. I also found that the big element had fused connections then blown up. Also found that the oven control had fused relays causing massive bleeding voltage between 35-50v Leading to element damage. Found oven control needed for repairs. Will need findings reported to ahs. Call complete ; ordrng 1 6610144

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Austin, Texas 78748

Tyler L

Job Details: 05/23/2022

"Arrived on site for complaints of loud screeching noise. Found oil in the geargase. Will need to replace the geargase, cam, and belt. Started the repair, and found the bolt holding in the agitator is stripped. Will need bolt and agitator to complete repair. Office to reschedule.; ordrng 1 W11223765 (Bolt) and 1 W10836692 (Agitator)"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Austin, Texas 78754

Joe Z

Job Details: 05/23/2022

"Arrived onsite to install previously diagnosed parts. Upon arrival,during disassembly found bottom of inner basket is broken as well as drain filter. Ordering inner basket, drain filter and screw, and drain pump just in case.(drain pump contained lots of broken plastic from inner basket. Bringing back previously ordered parts as well. Office to reschedule.; ordrng 1 W11172199 (Inner basket) and 1 WPW10215093 (Drain filter) and 1 WP8533928 (Filter Screw) and 1 W10919003 (Drain pump)"

We serviced a

WHIRLPOOL ICE MACHINE

Model GI15PDXZS1

Near Bastrop, Texas 78602

Joe Z

Job Details: 05/23/2022

"Arrived onsite for unit not making ice. Upon arrival unit was on. Checked compressor amp draw and got 2.75 amp. There is no cooling on evaporator. Talked to CS for assistance. Checked condenser fan and condenser is operating, checked pump and motor and all is good.just not getting refrigerant to evaporator. CS recommended sealed system repair. Need to order compressor, evaporator, non UV dryer, and access valve. Need AUTHO. Office to reschedule ; ordrng 1 NeedAutho (Need Autho) and 1 WPW10218037 (Evaporator) and 1 WPW10605286 (Compressor) and 1 W10843121 (Non UV dryer) and 1 W11506635 (Access valve)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Liberty Hill, Texas 78642

Kimo

Job Details: 05/23/2022

"Arrived onsite for refrigerator not dispensing water. Upon inspection I found good water pressure at the wall. I tested the water inlet valve and found that it was him weakly. I replaced the valve and tested unit and found that the water flow improved but not by much. I will need to return with.Dual Valve, filter head and reservoir. Reschedule for 05/27/22; schdld next appmnt for 5/27 FRI !"

We serviced a

KITCHENAID DISHWASHER

Model KUDE40FXPA3

Near Marble Falls, Texas 78654

Kimo

Job Details: 05/23/2022

Arrived onsite for dishwasher not filling with water. Upon arrival I put unit into diagnostics and ran cycle to find that the water valve would not activate. I skipped forward in the cycle and found that the wash motor came on and the drain pump and dispenser doth work to which pointed me to the water inlet valve. I am now ordering the control and returning with Sump&motor; ordrng 1 W10473198 (CNTRL-ELEC)

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW2

Near Austin, Texas 78749

Kevin

Job Details: 05/23/2022

"Arrived on site and found saved error codes F7E1, F7E6, found capacitor is dangling and shield was never present. Washer is still technically under the original manufacturer warranty and can be repaired. Customer may wish to return the washer to the reseller. When parts arrive contact customer first to see if washer is still in the home; ordrng 1 W11550891 (Agitator) and 1 W11423758 (Gearcase) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W11026785 (Motor) and 1 W11409708 (Shield) and 1 W11481722 (Actuator) and 1 W11590868 (Harness)"

We serviced a

MAYTAG WASHER

Model MHW5630HW2

Near Pflugerville, Texas 78660

Scott

Job Details: 05/23/2022

"Arrived on site for washer not completing cycle . Ran diagnostics, no error codes . Unit completed test wash . Put a mid size load in . Ran quick wash with low spin and completed . Ran quick and drain and spin on high spin unit shut down during spin and just sat there . Unit was bouncing around before hand . Ordering shocks and stator and rotor . Will have control on hand if needed . No water leaks detected at time of service, call to set return ; ordrng 4 W11117022 (Shocks)s"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS4

Near Round Rock, Texas 78681

Wesley

Job Details: 05/23/2022

Arrived onsite and found unit right front burner head intermittently igniting due to Berber head deformity. Ordering burner head to repair. ; ordrng 1 W11435630 (Burner head)

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFSS2614QE6A

Near Round Rock, Texas 78681

Wesley

Job Details: 05/23/2022

Arrived onsite and found unit would not dispense or make ice. Found no voltage being sent to inlet solenoid when water is called for.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WUR50X24HZ00

Near Round Rock, Texas 78681

Wesley

Job Details: 05/23/2022

Arrived onsite and found unit not cooling. Found absolute no cool with no frost pattern and compressor running. Advised customer on findings. Advised customer on sealed system repair being needed. Ordering compressor and dye drier and access valve ; ordrng 1 4344775 (Compressor) and 1 W10913906 (Access valve) and 1 WPW10143759 (Uv drier)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Austin, Texas 78748

Luis

Job Details: 05/23/2022

"Arrived on site. Installed bins,replaced freezer door after installation and protective film removal found stainless steel finish on new door with a matte finish not shiny like previous door or fresh food door. Ordering another freezer door. ; ordrng 1 W11551458 (Freezer door)"

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FS2

Near Austin, Texas 78705

Leonardo

Job Details: 05/23/2022

Arrived on site to test unit for unit not having power. Test unit and found correct voltage coming in and terminal block connected correctly. Found control board getting power but not responding. Order new control board office to reschedule ; ordrng 1 W10894098 (Control board)

We serviced a

WHIRLPOOL DISHWASHER

Model IUD7070DS3

Near Austin, Texas 78751

Leonardo

Job Details: 05/23/2022

Arrived on site to test unit for not washing. Customer did not have the receipt with the model number. Spoke with Erika and they are still waiting for whirlpool to see if it covered or not.

We serviced a

JENN-AIR DISHWASHER

Model JDPSS246LL0

Near Austin, Texas 78746

Leonardo

Job Details: 05/23/2022

Arrived on site to test unit for unit not giving F7E2 found unit not gettting water. Replaced control board and unit started to get water then stopped. Ordering new fill valve. Office to reschedule ; ordrng 1 W11434044 (Fill valve)

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near Lago Vista, Texas 78645

Gerry C

Job Details: 05/23/2022

Arrived to inspect noise from bottom of unit. I found one of the sound deadening shields was torn free and one was missing and require replacement. Office to order parts and contact the CX to arrange return service. No leaks observed during service. ; ordrng 1 W11573704 (Shield) and 1 W11573700 (Shield)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near Canyon Lake, Texas 78130

Andrew

Job Details: 05/23/2022

"Arrived on site to replace previous diagnosed control. Verified control was need and replaced control. Tested unit, unit is now working as designed. Job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Canyon Lake, Texas 78130

Andrew

Job Details: 05/23/2022

"Arrived on site to test unit for not draining. Found drain pump receiving proper voltage but was seized also found drain hoses were clogged in various spots. Replaced pump and hoses, tested unit, unit now working as designed. Advised customer to throw left over food in trash before putting dishes in dishwasher. No leaks detected. Job complete."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Pflugerville, Texas 78660

Scott

Job Details: 05/23/2022

"Arrived on site for surface light on OTR microwave. Found keypad responsive . Light bulb was burned out . Replaced bulb . No other issues found .

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Pflugerville, Texas 78660

Scott

Job Details: 05/23/2022

"Arrived on site for icemaker not making ice . Found tray had overfilled and stuck up sided down . Replaced icemaker . Ran harvest and fill test ,bin switch and door switch tests . All checked out normal. No water leaks detected at time of service . Job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Austin, Texas 78758

Matthew

Job Details: 05/23/2022

Arrived onsite for dishwasher not draining. Upon arrival tested unit and found knockout still intact. Removed and tested. Unit is now functioning properly. Job complete

We serviced a

GE MICROWAVE

Model JVM6172SK2SS

Near Cedar Park, Texas 78613

Vincent

Job Details: 05/23/2022

Arrived on site to install previously diagnosed parts. Removed microwave from wall and disassembled to install new vent hood fan. Reassembled unit and mounted back on and tested. Unit is now operating as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ01

Near Leander, Texas 78641

Vincent

Job Details: 05/23/2022

"Arrived on site for refrigerator, inspected unit and work area. Found ice container broken. I also tested icemaker just to make sure unit is operating as designed. I replaced old parts with the new ones. Tested and unit is now operating as designed. No water leaks detected during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ04

Near Leander, Texas 78641

Vincent

Job Details: 05/23/2022

"Arrived on site for refrigerator, inspected unit and work area. CX complaint unit was making noises. I heard noises when compressor came on and found evaporator vibrating on the floor because refrigerator was not leveled properly. I then leveled unit and as I was leaving the noise went away. No water leaks observed during service, job completed."

We serviced a

KITCHENAID REFRIGERATOR

Model KSF26C7XYY04

Near Austin, Texas 78722

Matthew

Job Details: 05/23/2022

Arrived onsite for refrigerator not making ice. Upon arrival inspected unit. And found unit warm in both compartments. Removed panels to inspect evaporators. Freezer evaporator had no frost pattern. Fridge evaporator had hissing sounds. Inspected corroded lines and could hear hissing coming from lines at cabinet. Called tech line for assistance. Tech forwarded info for review. Whirlpool will contact customer with in 72 hrs. Provided customer with SR # and customer service number.SR#7733717335.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ07

Near Leander, Texas 78641

Vincent

Job Details: 05/23/2022

"Arrived on site to install previously diagnosed parts. Installed new control and tested, unit is now operating as designed. Job completed."

We serviced a

WHIRLPOOL FREEZER

Model WZC3122DW01

Near Leander, Texas 78641

Vincent

Job Details: 05/23/2022

"Arrived on site to install previously diagnosed parts. Installed all parts and unit is now locking as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL WASHER

Model WTW4616FW2

Near Round Rock, Texas 78665

Wesley

Job Details: 05/23/2022

Arrived onsite and repaired unit for shaking during spin and found unit had not been leveled to the floor. Also tested ability to drain well. Provided customer instruct on function and design. All checks good.

We serviced a

WHIRLPOOL RANGE

Model WFG550S0HZ2

Near Hutto, Texas 78634

Wesley

Job Details: 05/23/2022

Arrived onsite and installed the burner head. Unit is now operating as designed. All checks good. Advised customer on repair.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Cedar Park, Texas 78613

Justin

Job Details: 05/23/2022

"Arrived on site for a refrigerator with the ice maker not working. I checked temps and found the FC at 3?F, the RC at 39?F, and the IB at 48?F. I put the unit into diagnostics mode and found the IB fan ran as designed and the ice level sensor good. I found stored error code E2 for IM lost position. I then tried to run an IM harvest and found it would not harvest. I then ran a IM fill and found it ran through as designed. This indicates a faulty IM. I installed a new IM and then tested the unit. The IM is now running as designed. Call complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near New Braunfels, Texas 78130

Andrew

Job Details: 05/23/2022

"Arrived on site to test unit for insulation constantly popping out. Found door hinge was loose and catching insulation. Secured left side door hinge, tested unit, unit now working as designed. Hinges were not bent or damaged. No leaks detected. Job complete."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near New Braunfels, Texas 78130

Andrew

Job Details: 05/23/2022

"Arrived on site to replaced bottom panel for being dented. Replaced panel, tested unit, unit now working as designed. Job complete."

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFSS2615TP0

Near Moody, Texas 76557

Tyler

Job Details: 05/23/2022

Arrived on site for refrigerator not dispensing ice. Upon arrival confirmed issue. Found bucket full of ice and auger motor working as designed. Found bent teeth in bucket causing the ice jam. Replaced bucket and informed customer to give unit 24hrs to fill bucket back up. Call complete