Near Austin, TX 78728
David Z
Job Details: 10/24/2019
WASHER GE GUD27ESSM1WW "Arrived on site to diagnose a washer dryer combo with a dryer not starting. Performed diagnostics. Tested timer, and could hear timer running, voltage going out. Tested door switch and found good. Tested start button and found voltage going to signal. Tested safety switch and fuse voltage and both showing good. Tested heating element and verified all is good. Ordering main control and 2 thermostats as all signal items are testing good. Return with WH16X27251 control, and please order both thermostats, unable to locate part #. Office to schedule return based on parts avail. ; ordrng 1 CNOTE (ORDER BOTH DRYER THERMOSTATS PLEASE ) and 1 WH16X27251 (board & support asse)"
Near New Braunfels, TX 78130
Richard
Job Details: 10/24/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite for the refrigerator not cooling. Upon inspection found error code PO. Which means power off. Called tech line to discuss why the refrigerator kept turning off and on at the control board while the refrigerator was still plug in. We ran diagnostics and found that the freezer evap fan was the issue. De thawed ice build up in freezer and replaced evap fan motor and harness. Also replaced control board and UI. Refrigerator tested good and no leaks detected. Complete
Near Austin, TX 78745
Leonardo
Job Details: 10/24/2019
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to test unit for loud noise and draining crackling noise. Tested unit. Found that glass was stuck in the drain motor. Removed glass from drain motor. Tested unit. Unit test good, no leaks at this time. Job complete"
Near Temple, TX 76502
Chase
Job Details: 10/24/2019
DISHWASHER KITCHENAID KDFE104HPS0 Arrived on site customer complaint was would not drain found the dishwasher was not installed properly reinstalled it adjusted the legs ran the unit unit wash and drain all Lines are dry
Near Temple, TX 76504
Chase
Job Details: 10/24/2019
WASHER WHIRLPOOL WFW5620HW Arrived on site customer complaint was washing machine had error message found the waterline was not on all the way ran into test mode everything work great all lines are dry
Near Austin, TX 78735
Brandon
Job Details: 10/24/2019
RANGE WHIRLPOOL WEG745H0FS0 "Arrived on site for customer complaint of right side panel being damaged, I replaced side panel, unit tested good."
Near Pflugerville, TX 78660
Al
Job Details: 10/24/2019
REFRIGERATOR KITCHENAID WRV986FDEM01 Arrived to inspect no cool situation.Confirmed the complaint and checked temperatures in unit and got 60 degrees in ff section and 60 in freezer section.Removed back panel and noticed the compressor was cool to the touch.Removed and replaced the inverter.Reassembled and unit began cooling.Customer told to limit opening and closing of unit for at least 24 hours.Customer also told to wait for healthy ice production.All water lines were dry at the time of service.Job complete
Near Salado, TX 76571
Chase
Job Details: 10/24/2019
DISHWASHER WHIRLPOOL WDT970SAHV0
Near Liberty Hill, TX 78642
Thomas L.
Job Details: 10/24/2019
OVEN WHIRLPOOL WOD77EC0HS01 Arrived on site for unit that will not operate. Arrived to find unit totally inoperable. Disconnected unit from power for five minutes. Reapplied power to unit. Unit now comes on. Set controls. Tested unit at bake and 350. Unit now performs properly.
Near Round Rock, TX 78681
Thomas L.
Job Details: 10/24/2019
DRYER WHIRLPOOL WED4815EW1 Arrived on site for unit that will not heat. Inspected unit to find connection faulty at temperature switch. Reconnected harness and tested. Unit now operate and heat properly. Venting in dryer and house are both clean.
Near Hutto, TX 78634
Thomas L.
Job Details: 10/24/2019
DISHWASHER AMANA ADB1400AGS1 Arrived on site for unit that will not dry dishes. Customer explained to me that the unit has never dried dishes. Inspected unit to find that one of the wires was not hooked up on the heating element. Corrected wiring issue and heater now gets sizzling hot in diagnostics. All water connections are dry
Near Austin, TX 78746
Wesley
Job Details: 10/24/2019
DRYER GE GTD42EASJ2WS Arrived onnsite and ordering near in top assembly based on clothing catching complaint. All else checks good. ; ordrng 1 WE03X25576 (bearing top asm)
Near Austin, TX 78739
Brandon
Job Details: 10/24/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site for customer complaint of unit not making ice, found ice maker was turned off, I turned ice maker on, unit tested good."
Near Briarcliff, TX 78669
Andy
Job Details: 10/24/2019
MICROWAVE KITCHENAID KOCE500ESS06 Arrived on site to install previously diagnosed parts. Spoke with customer and inspected unit and found light stays on with door closed. Removed outer door and closed door with just inner door on and light went off and is making proper contact with switchs. Issue is with outer door and or handle. ordrng 1 W10775493 (OUTER DOOR ) and 1 W10831237 (HANDLE )
Near Georgetown, TX 78626
Al
Job Details: 10/24/2019
RANGE WHIRLPOOL WFE525S0HS1 for damaged trim issue.Confirmed the complaint and removed and replaced trim.Reassembled the unit and unit operates as designed.Job complete
Near Georgetown, TX 78633
Al
Job Details: 10/24/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived to install previously ordered part.Recognized it was the exact same issue customers in this building area are having.Called Whirlpool Tech line and spoke with KurtAdvised the representative of the issue and was given SR# 7726199938This is the design of the unit.Condensation is the cause of the water dripping after wash.Wax motor keeps vent closes when unit operates.Wax motor powers down the vent opens, causing the moisture leaks.Which drips out when door opens.Wait hours to open for time for water to evaporator.No parts installed.Customer advised of call.Job complete"
Near Blanco, TX 78606
Robert
Job Details: 10/24/2019
DISHWASHER KITCHENAID KUDI01ILWH4 Arrived on job for complaints of some buttons not working. Confirmed panel not working on most buttons ; ordrng 1 WP8531817 (panel-cntl)
Near Austin, TX 78758
David Z
Job Details: 10/24/2019
MICROWAVE WHIRLPOOL WMHA9019HN1 "Arrived on site to diagnose a microwave that was still resetting itself and powering off. Installed new main control unit, door was acting fine and UI was responsive. Retested unit with new control in it. Ran 3 mins worth of Cook time to see if it would reset, or change time. All is now working as designed. Call complete."
Near Kyle, TX 78640
Kevin
Job Details: 10/24/2019
DRYER GE GTD65EBSJWS "Arrived on site and inspected dryer and did not hear any excessive noise, disassemble dryer and preventatively replaced bearing slides, rear bearing, and idler pulley per DW. There are no further parts that can be responsible for a thumping noise.
Near San Marcos, TX 78666
Kevin
Job Details: 10/24/2019
OVEN WHIRLPOOL WEE750H0HZ1 "Arrived on site and found customer is having difficulty operating control panel. The house cats also make contact with touch panel. Explained correct operation of touch panel with customer any importance of keeping it clean. Also explained that if touch panel is unresponsive heating the surface of one’s hands by rubbing them together can make it respond more accurately. Took several pictures of oven heating properly, surface of control panel, etc. Also recommended that customer connect oven to Wi-Fi prevent date and time from resetting. Documented with tech line 7726195026"
Near Georgetown, TX 78633
Lou
Job Details: 10/24/2019
REFRIGERATOR KITCHENAID KRMF706EBS01 "arrived on site to inspect refrigerator no ice. Upon further inspection, I tested temps in the FC=7 degrees & RC=38 degrees. When I opened the unit doors no lights came on and the open door indicator was on. Customer advised the indicator comes on off & on. I placed the unit in diagnostics and tested the door switches and found that the FC door switch is continuously showing to be open. I checked the evaporators and both looked good. I checked the crisper Control and found where liquid had gotten inside the control compartment and corroded the control connectors. The control and harness will need to be replaced. Also, I find where the ice bin door gasket is badly crimped allowing warmer air into the ice maker housing. I advised the customer of my findings. I am ordering the crisper drawer door w/control, and crisper control just in case it doesn’t come with the door, the freezer light switch and module, the modules for the RC section, the LED contr
Near Austin, TX 78757
Joseph C.
Job Details: 10/24/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for “F2E2 error code” complaint. Per my previous diagnosis, removed and replaced control, control panel, wire and ui. Tested unit. Unit is performing as designed. No leaks detect3d, at time of service."
Near New Braunfels, TX 78130
Richard
Job Details: 10/24/2019
WASHER MAYTAG MVWB835DW0 Arrived onsite for the washer not powering on. During testing found that the breaker was tripped. Reset breaker and ran diagnostics and washer functioning to manufacture specs. There was unbalanced error code and there was a blanket and towels mixed in washer which caused the unbalanced issue and possibly tripped the breaker. Advised customer to wash towels separately and blankets separately to prevent an unbalanced issue. Complete
Near Austin, TX 78733
Wesley
Job Details: 10/24/2019
DRYER WHIRLPOOL MED6000XW0 Arrived on site and found unit squeaking rollers. Used repair kit to eliminate noise. All checks good.
Near Austin, TX 78704
Wesley
Job Details: 10/24/2019
DRYER MAYTAG MED6630HW0 Arrived on site and installed new control to repair dead control symptom. All else checks good.
Near Leander, TX 78641
Jonathan S
Job Details: 10/24/2019
REFRIGERATOR WHIRLPOOL GZ25FSRXYY7 "Arrived on site for refrigerator still not making ice. Removed ice bin and found bell arm in off position. Pushed arm down to on position and monitored cycle. All tested good, no water leaks detected."
Near Lakeway, TX 78734
Andy
Job Details: 10/24/2019
REFRIGERATOR WHIRLPOOL WRS325FDAM01 Arrived on site to install previously diagnosed parts. Per customer instructions he stated that we must paint exposed edges of replacement parts to prevent more rust as he feels if we do not we are “Not making good” I spray painted with rust-oleum evaporator cover as well as ice motor bracket and let dry to touch then installed. No water leaks present at time of service.
Near Georgetown, TX 78628
Thomas L.
Job Details: 10/24/2019
OVEN WHIRLPOOL WOS51EC0HS00 Arrived on site for unit that is not heating properly. Customer tried to calibrate the unit but the control would not allow him to. Tested unit to find that it was indeed too warm. I had to go into diagnostics to reset the control before the calibration mode could be used. Once I was able to use that mode I lowered the temperature.
Near Round Mountain, TX 78663
Robert
Job Details: 10/24/2019
WASHER MAYTAG MVWX655DW0 Arrived on job for complaints of noise. Found actuator not moving. Will also need gearcase replace. ; ordrng 1 W10913953 (actuator)
Near New Braunfels, TX 78132
Richard
Job Details: 10/24/2019
DISHWASHER MAYTAG MDB8989SHZ0 Arrived onsite for the dishwasher not draining. Ran diagnostics and found that the drain pump was not draining. Removed filter cover and found a clog in the sump. Customer though this was a chopper designed dishwasher. Advised customer that it’s not a chopper design and that you would have to rinse off the dishes before use of dishwasher. Found that the console was not working properly so replaced console with new and dishwasher tested fine and no leaks detected. Complete
Near Killeen, TX 76549
Arthur B.
Job Details: 10/24/2019
WASHER MAYTAG MVWB865GW0 "Arrived onsite for customer complaint of top load washer DOA. Found non response to control. Removed and replaced control assembly. Powered up unit,drained and ran test 052. Unit completed successfully. No other issues found. All water connections were dry at time of service."
Near Austin, TX 78729
David Z
Job Details: 10/24/2019
REFRIGERATOR MAYTAG MFX2570AEM4 "Arrived on site to diagnose a freezer door that was not closing. Examined FC and found it large occupied and stuffed with food. Found ice buildups from the door all the way to a large chunk of ice on the back wall, and a sheet of ice on the bottom. Did not see any abnormal ice buildup around the Evap, and everything seems to be defrosting. Based on the volume of food, door was likely lodged open allowing an air leak to build ice to keep it from closing. Defrosted all the ice buildup and tested door and it does close as normal and seal. Found a small gap in the chassis skin. Sealed the gap with silicon. Reassembled unit and all is perfectly sealed and closing now. Advised customer to make sure freezer is not jam packed.
Near Lakeway, TX 78734
Andy
Job Details: 10/24/2019
MICROWAVE WHIRLPOOL WMHA9019HN Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Austin, TX 78744
Joseph C.
Job Details: 10/24/2019
DRYER WHIRLPOOL WED4850HW0 "Arrived on site for “unit not powering on” complaint. Inspected unit and found 120VAC coming from each leg of wall outlet, but not combining for 240VAC. The unit will appear to run and perform normally, but will not heat. Unit needs combined voltages of 240VAC. Electrician will need to facilitate repairs to plug. Problem has been in effect since day of delivery. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy."
Near Austin, TX 78750
Cliff
Job Details: 10/24/2019
REFRIGERATOR KITCHENAID KSC24C8EYY02 Arrived on site to perform sealed system repair for refrigerator. Upon inspecting fresh food evaporator found capillary line corroded and leaking refrigerant.
Near New Braunfels, TX 78130
Richard
Job Details: 10/24/2019
DISHWASHER KITCHENAID KDTE334GPS0 Arrived onsite to install upper tracks and door gasket. Installed new parts and issue was not resolved. Called tech line and they stated to replace tub assembly. Ordering parts. ; ordrng 1 W10713320 (tub-dishwr) and 1 WP8531323 (gasket) and 1 WP8531743 (gasket) and 1 WPW10455268 (sump and seal assem)
Near Georgetown, TX 78633
Jonathan S
Job Details: 10/24/2019
REFRIGERATOR WHIRLPOOL WRF736SDAM14 "Arrived on site for refrigerator making noises and frost buildup in FC. Inspected unit and work area. Found minor frost buildup in FC (see Sd picture). Found door gasket having tight seal on left side and right side was spreading out more (see SD-QUICKPIC). Found when closing door and pushing in on right side gasket would be correct. Spoke with customer on opening door with both hands or from center of handle.
Near Hutto, TX 78634
Tyler B.
Job Details: 10/24/2019
WASHER WHIRLPOOL WTW8500DC5 "Arrived on site for unit not spiking out clothes, found inner basket swaying due to bent shaft, removed wash plate and found center with crack, removed gearcase and replaced, and replaced washplate and tested good. No leaks on site"
Near Dripping Springs, TX 78620
Brandon
Job Details: 10/24/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for customer complaint of unit not cooling, found no to little frost on freezer evap and 20 degrees, found no frost on fresh food evap and 38 degrees, called techline to get part numbers, ordered sealed system parts. ; ordrng 1 CNOTE (SS TECH) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (2 HR JOB) and 1 Tj90sf8404 (ACCESS VALVE ) and 1 W10248589 (evaporator) and 1 W10630535 (evaporator) and 1 W10756020 (compressor) and 1 W11035765 (evaporator) and 1 WPW10143759 (dryer)"
Near Austin, TX 78753
Joseph C.
Job Details: 10/24/2019
MICROWAVE WHIRLPOOL AMV2307PFS2 Arrived on site for “F2E1 error code” complaint. Inspected unit and found control and panel to be faulty. Removed and replaced control and panel. Tested unit. Unit is performing as designed.
Near Austin, TX 78731
Cliff
Job Details: 10/24/2019
FREEZER WHIRLPOOL WZF34X20DW01 Arrived on site to diagnose a freezer that was not cooling properly. Tested all parts and components and found unit at -5° when I arrived on site. All parts and components are operating properly and no repairs are needed at this time. Advised homeowner door may have been left open for a period of time causing warmer than normal temperatures. Job is complete and no repairs are needed.
Near Austin, TX 78746
Luis
Job Details: 10/24/2019
REFRIGERATOR KITCHENAID KRFC704FSS00 Installed a new water filter flushed filter.
Near Austin, TX 78732
Andy
Job Details: 10/24/2019
DRYER WHIRLPOOL MED6000XR2 "Arrived on site for dryer getting way too hot and making loud noise. Tested and inspected unit and found unit getting extremely hot and making very loud noise. Found that control is constantly sending voltage to heating element and that fuse is not blowing to stop sending voltage to heating element. Found drum is out of round and will need to be replaced, control will need to be replaced as well as heating element. Repair kit should be replaced as exposed to high heat and fuse as unit does not shut down at such high temperatures. Also instructed customer on vent cleaning as this can have impact on higher temperatures.
Near , TX 78654
James
Job Details: 10/24/2019
DRYER WHIRLPOOL WED94HEXW0 Arrived on site and tested operation. I found loud screeching noise when unit running. Accessed roller and found idler pulley has failed. Installed new rollers and idler. Tested operation and found unit working properly. Job complete
Near Austin, TX 78757
Wesley
Job Details: 10/24/2019
WASHER WHIRLPOOL WTW5000DW2 Arrived onnsite and found standpipe backing up. Advised customer on cause of leak all else checks good.
Near Manor, TX 78653
Scott
Job Details: 10/24/2019
WASHER MAYTAG MVWC565FW1 "Arrived on site for washer banging around . Found shocks were weak when pushing down on tumblr . Replace shocks . Ran diagnostics all checked normal . No water leaks detected time service, job complete"
Near Austin, TX 78746
Luis
Job Details: 10/24/2019
ICE MACHINE KITCHENAID KUIX505ESS2 "Arrived on site to replace filter,deep clean walls and tubing. Removed all ice from bin,cleaned back and side walls,removed all covers and tubing,cleaned tubing and covers,installed a new filter added cleaner ran unit through a clean cycle.
Near Pflugerville, TX 78660
Scott
Job Details: 10/24/2019
WASHER MAYTAG MHW5100DW0 "Arrived on site for door locked and water in tub . Found drain pump completely failed . Ordering pump .; ordrng 1 WPW10605427 (pump-water)"
Near Austin, TX 78739
Brandon
Job Details: 10/24/2019
REFRIGERATOR KITCHENAID KRFC704FPS00 "Arrived on site for customer complaint of ice not working and freezer compartment not cooling properly. Found fan motors working, found test 16 showing open thermistor on ice maker. I informed customer of issue
Near Austin, TX 78746
Luis
Job Details: 10/24/2019
REFRIGERATOR KITCHENAID KSSC42QMS01 "Arrived on site for no cool. Cut tubing found no refrigerant in system diagnosed leak in system. Replaced all system system components,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on found oil plugging up inlet to evaporator,removed filter drier,installed 2 driers in series to prevent oil blocking cap tube. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly
Near Dripping Springs, TX 78620
Brandon
Job Details: 10/24/2019
REFRIGERATOR GE GTS16DTHMRWW "Arrived on site for customer complaint of unit not cooling, found multiple issues, found unit was not draining properly during defrost, I found drip pan bent and not in place, I adjusted drip pan, also found fan blade hitting evap cover causing fan not to turn, adjusted evap cover, unit tested good."
Near Round Rock, TX 78681
Cliff
Job Details: 10/24/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived on site to diagnose a refrigerator that is not cooling properly. Tested unit and found freezer at 4° and fresh food section at 36°. Also noted full bucket of ice indicating proper ice production. No failures were found at this time and all is working properly. No leaks were found at time of service.
Near Austin, TX 78731
Cliff
Job Details: 10/24/2019
REFRIGERATOR WHIRLPOOL KRFC300ESS03 Arrived on site to diagnose a refrigerator that is making unusual noise. Tested unit and found refrigerator not leveled causing abnormal vibration on lines. Re-leveled unit properly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near New Braunfels, TX 78130
Richard
Job Details: 10/24/2019
DRYER WHIRLPOOL NED4655EW1 Arrived onsite for the dryer not heating property taking too long to dry clothes. Ran diagnostics and the dryer is working good. Has good heat. But notice that there is a bit of blow back. Took dryer vent hose off from home vent duct and turn dryer on and there is no blow back airflow is good. Put vent hose back on and advised customer that is a clog in the vent duct in the home. Customer to call builder to fix the vent duct in the home. Complete
Near San Marcos, TX 78666
Kevin
Job Details: 10/24/2019
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site and inspected refrigerator and found no new condensation on door interior. Customer states that droplets are still forming but they were cleaned off recently before technician arrived. Customer is unhappy with the appearance of correction suggested by techline on the previous visit.
Near Hutto, TX 78634
Tyler B.
Job Details: 10/24/2019
REFRIGERATOR GE PGCS1NFZSS "Arrived on site for control and inverter replacement. Removed and replaced inverter, unit compressor didn’t kick on, replaced control and tested good. Cust also stated the door gaskets are damaged, also found rust on rail , and rust in basket posited out by customer, put parts on order for approval ; ordrng 1 CNOTE (OFFICE RS ) and 1 CNOTE (PART AUTHO ) and 2 WR14X10305 (refrigerator french)s and 1 WR17X12759 (mullion asm) and 1 WR21X10200 (basket upper fz 21)"
Near Austin, TX 78748
Leonardo
Job Details: 10/24/2019
RANGE KITCHENAID KEHU309SSS03 "Arrived on site to test unit for F2E0 error code. Tested unit, found that the switch membrane was bad. Replaced switch membrane. Tested unit, unit test good. Job complete"
Near Marble Falls, TX 78654
James
Job Details: 10/24/2019
REFRIGERATOR WHIRLPOOL WRS586FLDM00 Arrived on site and tested operation. I found freezer drain not draining. Cleared ice and cleared drain. Tested for proper flow and unit tests good. Job complete
Near Kyle, TX 78640
Kevin
Job Details: 10/24/2019
WASHER MAYTAG MVWC565FW1 "Arrived on site and inspected washer and found actuator had failed, after replacing all function has returned to washer. Ran a calibration cycle and everything passed. No water leaks detected at time of service, job complete."
Near Leander, TX 78641
Lou
Job Details: 10/24/2019
WASHER MAYTAG MVWB880BW0 "arrived on site to inspect washer noises. Upon further inspection, I placed the unit in diagnostics showing no error codes. Unit operated as designed. I tested the spin cycle in manual test mode and the unit began to make a loud rumbling noise. I advised the customer of my findingsNo water leaks observed during service, job completed."
Near Copperas Cove, TX 76522
Arthur B.
Job Details: 10/24/2019
WASHER MAYTAG MVWB835DW4 "Arrived onsite for customer complaint of top load washer not washing. Found gear case locked up. Removed gear case. Installed new gearcase,clutch,rotor and stator. Reassembled and calibrated unit. Unit completed successfully. No other issues found. All water connections were dry at time of service."
Near Dripping Springs, TX 78620
Luis
Job Details: 10/24/2019
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Arrived on site for weak and water ice. Found bin almost empty,removed deli drawer found evaporator cover incased in ice per service pointer W11376817A need to replace cover and install updated control. ordrng 1 W10889841 (COVER) and 1 W11389713 (CONTROL)"
Near San Marcos, TX 78666
Richard
Job Details: 10/24/2019
DISHWASHER AMANA ADB1400AGS1 Arrived onsite to install new filter ordered. Installed new filter and dishwasher tested good. Complete
Near Manor, TX 78653
Scott
Job Details: 10/24/2019
WASHER MAYTAG MVWB835DW4 "Arrived on site forLF Eric code for washer. Ran diagnostics manually, no water whatsoever out of either water valve hot or cold. Replaced inlet valve . Ran diagnostics. All checked normal . No water leaks detected at time of service . Job complete ."
Near Lampasas, TX 76550
Arthur B.
Job Details: 10/24/2019
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived onsite for customer complaint of dishwasher not washing dishes. Tested unit and found sump motor not moving water. Removed and replaced sump n motor assembly. Reassembled and tested. Unit now works as designed. All water connections were dry at time of service.
Near Austin, TX 78750
Lou
Job Details: 10/24/2019
REFRIGERATOR FRIGIDAIRE FPHS2699PF4A "arrived on site to inspect refrigerator UI not working. Upon further inspection, I found that some of the numbers on the UI were not functioning. I contacted the office and got authorization (CS) to install the UI. When I removed the new UI from the package, I found that it was the wrong part due to the office having the wrong model number. I am ordering the UI and main control. No water leaks observed during service.; ordrng 1 242058234 (user interface) and 1 5304498818 (board-main power)"
Near Austin, TX 78730
Cliff
Job Details: 10/24/2019
REFRIGERATOR KITCHENAID KRMF706ESS00 "Arrived on site to diagnose a refrigerator that is making unusual noise. Tested parts and components and found no mechanical failures at this time. Advised customer freezer door may have been left cracked overnight causing ice to build up around fan motor, but as unit Was turned off ice is now melted and all is working properly. No further repairs are needed and no leaks were found at time of service.
Near Austin, TX 78744
Leonardo
Job Details: 10/24/2019
MICROWAVE WHIRLPOOL WMH32519FS0 "Arrived on site to test unit for sparking. Found that the rack was sparking from the corner of the rack. Customer using rack while cooking. Advised customer to not leave rack inside if not using to cook food on top and bottom of the rack. Left out the rack, tested unit. Unit test good. Job complete"
Near Austin, TX 78724
Joseph C.
Job Details: 10/24/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM00 "Arrived on site for “left door not closing correctly” complaint. Inspected unit and found mullion to be broken, at top. Removed and replaced mullion. Unit checks good. No leaks detected, at time of service."
Near Austin, TX 78737
Luis
Job Details: 10/24/2019
REFRIGERATOR KITCHENAID KRFC704FPS03 Called tech support for on going issue gave tech support all info on issue per tech support need to replace Orion controlFile#7726198028; ordrng 1 W11336586 (ORION CONTROL)
Near Georgetown, TX 78628
Lou
Job Details: 10/24/2019
FREEZER FRIGIDAIRE FFFH20F2QWC "arrived on site to install previously diagnosed and ordered part. Using my heat gun, I shaped the new gasket. I removed and replaced the door gasket and shaped the gasket to the door/chassis with the door closed. The gasket created a good seal. I advised the customer to not open the door for at least i hours to allow the gasket to mold to the unit. No water leaks observed during service, job completed"
Near Hutto, TX 78634
Al
Job Details: 10/24/2019
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived to inspect F1E4 errorCalled Whirlpool Tech line and spoke with LEON.Advised Leon about the damage to unit.Photographed the damage.Whirlpool SR# 7726196670.Spoke with trade partners as part of Techline protocol.Job complete
Near Austin, TX 78703
Wesley
Job Details: 10/24/2019
DISHWASHER WHIRLPOOL JDB8910AWS "Arrived onnsite Ordering handle to repair.; ordrng 1 WP99002839 (handle- la)"
Near New Braunfels, TX 78130
Richard
Job Details: 10/24/2019
DRYER MAYTAG MEDC215EW1 Arrived onsite for the dryer not working properly. Ran diagnostics and all functions tested good. Dryer was out of level causing noise. Leveled dryer and tested good. Complete
Near Salado, TX 76571
Chase
Job Details: 10/24/2019
COOKTOP WHIRLPOOL KICU569XBL Complaint was glass top was broken need to order the glass; ordrng 1 W10396829 (cooktop)
Near Marble Falls, TX 78654
James
Job Details: 10/24/2019
WASHER MAYTAG MHW5630HC0 "Arrived on site and tested operation. I found fault for door lock. Inspected lock and found to not be properly aligned with mounting location. Corrected door lock and tested for level. Leveled unit properly. I found a load in unit consisting of shorts, shirts small towels and a large towel. Instructed customer on best practices for loading and wash performance. Job complete"
Near Harker Heights, TX 76548
Arthur B.
Job Details: 10/24/2019
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived onsite for customer complaint of dishwasher not washing dishes. Tested unit and found sump not moving water. Removed and replaced sump n motor assembly. Reassembled and tested. Unit now fills,washes,drain and heats as designed. No other issues found. All water connection were dry at time of service."
Near Austin, TX 78701
Luis
Job Details: 10/24/2019
REFRIGERATOR WHIRLPOOL KUBL204ESB "Arrived on site for no cool. Found oil on service port of compressor,unable to find oil on other weld joints,removed service port installed a new service valve and a uv drier Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly"
Near Temple, TX 76501
Chase
Job Details: 10/24/2019
WASHER WHIRLPOOL WTW4816FW2 Arrived on site customer complaint was making noise ran unit several times can’t find anything wrong at this time all lines are dry
Near Round Rock, TX 78665
Tyler B.
Job Details: 10/24/2019
WASHER LG WM2688HNM "Arrived on site for unit with stuck dispenser, leaving stains on clothes and loud, found dispenser stick and was not able to get out with out having to break it. Ran unit and found the inner basket to be swaying found spindle to be bent, advised customer of findings that unit would be new inner and outer tubs and dispenser to make repai
Near Austin, TX 78738
Andy
Job Details: 10/24/2019
RANGE KITCHENAID KDRS483VBK01 Arrived on site for burner knob loose. Found burner knob improperly installed. Reinstalled properly. Tested and inspected unit unit and all operations are normal. No gas leaks present at time of service.
Near Georgetown, TX 78628
Jonathan S
Job Details: 10/24/2019
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site for washer not filling or agitating. Performed diagnostics mode and checked fault codes. Found fault F7-E6 motor fault. Checked for friction between basket and tub, found spinning freely. Performed automatic test and monitored, found all valve function working properly. Performed agitation manual test with switching back and forth to high spin. Tested motor windings and found 5 to 10 ohms. Tested capacitor and found at 49 UF. Ran unit on normal cycle. All tested good, no water leaks detected. Spoke with customer on user care guide."
Near Round Mountain, TX 78663
Robert
Job Details: 10/24/2019
DRYER WHIRLPOOL WED8620HW0 Arrived on job for complaints of no power. Check voltage to dryer and found no 120v for L1.
Near Austin, TX 78726
Lou
Job Details: 10/24/2019
REFRIGERATOR WHIRLPOOL ED5SHAXNQ01 "arrived on site to inspect refrigerator water dispenser leaking. Upon further inspection, I found the water fitting assembly sitting on the counter. I found that the tubing had broke again and the fitting mount broke off from the dispenser housing. I contacted the customer and advised of my findings and advised that in order to repair the issue, the door would have to be replaced. No water leaks observed during service, job completed."
Near Austin, TX 78705
Wesley
Job Details: 10/24/2019
MICROWAVE AMANA AMV2307PFS Arrived onnsite and found unit operating as designed. Found failed light bulb. All else checks good. Advised maintenance on failure.
Near Austin, TX 78758
David Z
Job Details: 10/24/2019
REFRIGERATOR WHIRLPOOL WRF560SEYM05 Arrived on site to install previously diagnosed parts. Installed new rails for freezer compartment. Reinstalled storage bin and slides. Tested function and all is working as designed. Call complete.
Near Austin, TX 78737
Brandon
Job Details: 10/24/2019
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site for customer complaint of unit not cooling properly in fresh food section, found fresh food evaporator covered in ice. I explained to customer it would take a couple of hours to defrost he opted to defrost the unit on his own, and for us to come back. Unit needs wire harness/evap fan motor
Near Austin, TX 78725
Joseph C.
Job Details: 10/24/2019
DISHWASHER WHIRLPOOL WDF330PAHB2 "Arrived on site for “unit will not come on” complaint. Inspected unit and found console start button not responding. Ordering new console. No leaks detected, at time of service.; ordrng 1 W11095590 (console)"
Near San Marcos, TX 78666
Kevin
Job Details: 10/24/2019
FREEZER GE GSS25LSLJCSS "Arrived on site and found freezer temp is 0 degrees, customer is concerned about ice production. Took one picture of current price production. spoke with GE tech assist and they said he production should be eight cubes every two hours they recommended that ice bin be emptied and it allowed to run for 24 hours if production is somewhere between 80 and 104 cubes then production is normal. No water leaks from connections at time of service call my job complete."
Near Leander, TX 78641
Lou
Job Details: 10/24/2019
RANGE WHIRLPOOL WFE510S0HS1 "arrived on site to install previously diagnosed and ordered part. Due to the door gasket fraying, I removed and replaced the door gasket and tested the unit. Unit operated as designed, job completed.
Near Kyle, TX 78640
Robert
Job Details: 10/24/2019
DRYER WHIRLPOOL WED4850HW0 Arrived on job for complaints of broken latch. Confirmed damaged switch. Replaced switch and test.
Near Horseshoe Bay, TX 78657
James
Job Details: 10/24/2019
REFRIGERATOR KITCHENAID KBFS20EVMS8 Arrived on site and tested operation. I found ice maker has failed during fill cycle of harvest. Unit will need new ice maker to repair. Installed new ice maker and found no operation. I found origin ice maker heater stuck on and caused thermal fuse in harness to fail. Unit will also need new harness to complete repair. Removed new ice maker and will install with new harness on return visit. ordrng 1 WPD7813010 (harns-wire)
Near Lakeway, TX 78738
Leonardo
Job Details: 10/24/2019
DISHWASHER KITCHENAID KUDE70FXSS6 "Arrived on site to replace Fan Assembly. Replaced fan assembly, tested unit. Unit test good, no leaks present at this time.
Near Troy, TX 76579
Chase
Job Details: 10/24/2019
WASHER WHIRLPOOL WTW5000DW3 Arrived on site customer complaint was washing machine wasn’t adding enough water filled the washing machine with clothes started it found that washing machine needs a cleaning because there’s too many suds in the washing machine told customer to do a cleaning
Near Austin, TX 78717
Lou
Job Details: 10/24/2019
OVEN WHIRLPOOL GBD307PRS03 arrived on site to install previously diagnosed and ordered part. I removed and replaced keypad and tested the unit. Unit operated as designed.
Near Pflugerville, TX 78660
Scott
Job Details: 10/24/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ01 "Arrived on site for no cooling and leaking . Found fresh food room temp and freezer above temp , evap covered in frost . Leaking was from melting ice cubes . Ran diagnostics . Unit not going into defrost . Replaced controls and re ran diagnostics . Heater is coming on , can hear sizzling and ice melting . Instructed customer to turn off unit when ready to take food out of freezer ( all fresh food is in freezer with frozen ) . Place towels in and around unit to catch any excess water from defrosting . Wait 24-48 hours before turning on . No other leaks detected . Job complete ."
Near Salado, TX 76571
Chase
Job Details: 10/24/2019
REFRIGERATOR KITCHENAID KBSD608ESS01 Arrived on site customer complaint was fridge lights will not come on replace all the lights still cannot find any Short replace the light control board all the lights came on customer was happy all lines are dry
Near Round Rock, TX 78681
Paul
Job Details: 10/24/2019
DRYER MAYTAG MGDB835DW4 Arrived onsite for the dryer not getting the clothes dry. I tested the dryer and found the temps cycling between 128-168 at the dryer vent outlet. The temps cycled up and down fast with the flex vent disconnected and with it connected indicating the house venting is clear. I found the dryer leaning down in the rear. I adjusted the leveling legs so the clothing would hit the sensor rods correctly. The unit is working as designed. Call completely.
Near Round Rock, TX 78665
Al
Job Details: 10/24/2019
DISHWASHER WHIRLPOOL WDF520PADB7 "Arrived to inspect unit not draining.Confirmed the complaint and ran diagnostics test mode and unit didn’t drain.Drain pump worked.Removed and replaced the control, tested unit and unit drained properly on its own.All water lines were dry at the time of service.Job complete."
Near Lago Vista, TX 78645
Paul
Job Details: 10/24/2019
REFRIGERATOR KENMORE 253.443924 Arrived onsite for the refrigerator that’s not cooling in either compartment. I found the compressor running but nothing cooling. I removed power from the unit and plugged the unit back in and the compressor came on immediately meaning there is either a refrigerant leak or the compressor is not pumping. The customer stated they had just moved the refrigerator from another location and it was working prior to the move. I explained to the customer that the issue was probably from a leak due to the move. I explained to the customer that the compressor would need to be replaced and possibly the evaporator.Call complete.