Near Austin, TX 78741
Leonardo
Job Details: 11/06/2019
DISHWASHER WHIRLPOOL WDF550SAHS0 Arrived on site to test unit for unit not draining. Test unit and found disposal still had plug on not allowing dishwasher to drain. Removed plug test unit and unit test good job complete.
Near Kyle, TX 78640
Richard
Job Details: 11/06/2019
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 Arrived onsite for the refrigerator ice maker only dispensing crushed ice. Upon inspection found that the ice container arm was stuck in the up position and bent. Replaced ice container and tested good. Complete.
Near Killeen, TX 76549
Dylan T.
Job Details: 11/06/2019
ICE MACHINE KITCHENAID KUIX505ESS2 Arrived on site customer complaint was not making any ice thought it had a bad water filter replace the filters everything else worked great all lines are dry
Near San Marcos, TX 78666
Richard
Job Details: 11/06/2019
FREEZER WHIRLPOOL WRT314TFDW00 Arrived onsite for the refrigerator icemaker not working properly. During testing found that the ice maker is not going through the full cycle.
Near Spicewood, TX 78669
Luis
Job Details: 11/06/2019
REFRIGERATOR LG LFXS29766S/00 "Arrived on site for no cool. Diagnosed faulty compressor,removed failed compressor,installed a new compressor and a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec,updated control with jig. Powered unit on checked low side pressure good unit cooling down correctly"
Near Cedar Park, TX 78613
Lou
Job Details: 11/06/2019
REFRIGERATOR KITCHENAID WRV986FDEM00 "arrived on site to inspect refrigerator no cool. Upon further inspection, I tested temps in the FC=58 degrees, RC=64 degrees. I placed the unit in diagnostics and it responded; however, I could hear the rc Evap fan motor on and when I checked the unit in tests 1 & 2 it failed to respond. I removed the fc Evap cover and found the Evap dry and the fan would not come on. I pulled the unit from the wall and removed the back cover and found the compressor and condenser fan not functioning. Also, all of the units lights were out. I cycled the power to the unit and it began to operate as designed. All lights came on, compressor and all fans began to operate and the unit went into diagnostics and responded. I contacted Techline and spoke to David and advised of my findings. David recommended to replace the HV control board and provided file # 7726301394. I advised David that I was replacing the FC Evap fan motor harness as well. I removed and replaced the
Near Austin, TX 78734
Andy
Job Details: 11/06/2019
DISHWASHER JENN-AIR JDB9000CWS2 Arrived on site for dishwasher not filling. Tested and inspected unit and found failed control intermittently not sending voltage to pump assembly. Found that when control did send voltage pump motor assembly was not operating properly as well as dispenser is broken and not operating properly. No water leaks present at time of service.
Near Austin, TX 78738
Andy
Job Details: 11/06/2019
REFRIGERATOR GE PYE22KSKSS Arrived on site for refrigerator loud noise. Tested and inspected unit and found failed fan with cover assembly. Ordering part and will return Monday 11/11/19 No water leaks present at time of service.; ordrng 1 WR17X27084 (FAN WITH COVER ASSY)
Near Austin, TX 78717
Paul
Job Details: 11/06/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived onsite for the refrigerator not cooling. I found no leaks in the system. I found the low side in a -25 psi vacuum and the high side at 100 psi. I removed power from the refrigerator and found the pressures remaining the same and the system not equalizing indicating some sort of a restriction. I ran service test 4 and could not hear the 3 way valve energizing. After further inspection I found the coil had come unclipped from the valve body. I attached the coil to the valve body and tested the unit. I found the pressures a little low and added refrigerant. The unit is cooling properly and is working as designed. Call complete.
Near Austin, TX 78744
Kevin
Job Details: 11/06/2019
WASHER MAYTAG MHW5630HC0 "Arrived on site and inspected washer and found some buttons on control panel are unresponsive. Replace control panel and all function has returned. No water leaks from connections at time of service, job complete"
Near Austin, TX 78759
Scott
Job Details: 11/06/2019
DRYER AMANA NED4655EW1 "Arrived on site . For dryer not stopping accept when door is opened . Found timer motor not running . Replaced timer . Ran test cycle ,set for 10 min unit shut down bye itself . No lint build up at time of service . Job complete ."
Near Cedar Creek, TX 78612
Cliff
Job Details: 11/06/2019
REFRIGERATOR FRIGIDAIRE FFSS2615TS0 Arrived on site to diagnose a refrigerator that is making abnormal noise. Tested unit and found icemaker motor slipping causing loud popping sound. Replaced icemaker assembly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Georgetown, TX 78633
Jonathan S
Job Details: 11/06/2019
REFRIGERATOR MAYTAG MRT711SMFW00 "Arrived on site for refrigerator frosting in freezer. Inspected unit and work area. Found frost buildup around freezer fan area. Performed diagnostics mode and tested defrost cycle. Found all working. Added fan blade kit and tested unit. All tested good, no water leaks detected"
Near Austin, TX 78757
Scott
Job Details: 11/06/2019
REFRIGERATOR FRIGIDAIRE FFHB2740PS6A Arrived on site for dispenser shooting water when paddle not pressed . Found the dispenser paddle return failed . Replaced dispenser module . Unit is now dispensing as designed . No water leaks detected at time of service . Job complete
Near Lago Vista, TX 78645
Cliff
Job Details: 11/06/2019
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 Arrived on site to diagnose a refrigerator that is making unusual noise. Found rollers not lowered causing creaking and rattling. Lowered rollers and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Burnet, TX 78611
James
Job Details: 11/06/2019
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived on site and tested operation. I found very little water flow from dispenser. Tested with bypass and found same result. I found filter head clogged and now allowing proper water flow. Installed new filter head assembly and tested operation. Unit tests good. Job complete
Near Austin, TX 78759
Scott
Job Details: 11/06/2019
WASHER KENMORE 110.2233251 "Arrived on site for unit not draining . Ran diagnostics got long drain error . Tub full of water . Drain pump completely failed . Ordering drain pump . Return 11/11 customer request pm time frame . No water leaks detected at time of service ; ordrng 1 WPW10661045 (pump-water)"
Near Austin, TX 78749
Leonardo
Job Details: 11/06/2019
DISHWASHER WHIRLPOOL WDTA50SAHZ Arrived on site to replace sump and motor. Replaced motor test unit and unit test good no leaks present at this time job complete.
Near Austin, TX 78749
Luis
Job Details: 11/06/2019
REFRIGERATOR KITCHENAID KRFC604FSS02 "Arrived on site for unit not dispensing ice. Installed a new shaft and ice container,tested ice dispenser unit working as designed."
Near Leander, TX 78641
Lou
Job Details: 11/06/2019
DISHWASHER WHIRLPOOL WDT970SAHZ0 "arrived on site to insect dishwasher door rubbing. Upon further inspection, i found that the left upper corner of the door is rubbing against the tub. I attempted to level the unit but found that the unit was not installed correctly and the tub seal is badly damaged. I placed the unit in diagnostics showing no error codes and tested. Unit operated as designed. I am ordering the tub seal and munting screws and scheduled return service for 11/08/19, at which time, I will pull the unit and reinstall it and level it. No water leaks observed during service.; ordrng 1 W10864081 (seal) and 4 WP308685 (screw)s"
Near Austin, TX 78746
David Z
Job Details: 11/06/2019
REFRIGERATOR KITCHENAID KRSC503ESS01 Arrived onsite to diagnose an unlevel fridge. Checked hinges on unit and found no bends. Leveled RC door and retested. Doors are now level and perfectly sealed. Call complete.
Near Pflugerville, TX 78660
Tyler B.
Job Details: 11/06/2019
RANGE KITCHENAID KSEB900ESS3 Arrived on site for unit low heat. Attempted diagnostics but was not able to. Replaced display. Got into diagnostics and found temp sensor reading 125. At room temp. Replaced sensor and tested good
Near Leander, TX 78641
Lou
Job Details: 11/06/2019
REFRIGERATOR KITCHENAID KRMF706EBS01 "arrived on site to install previously diagnosed and ordered part. Per the previous techs findings and diagnosis, I Rowe did and replaced the ice box housing adaptor and tested operation. The unit is operating as designed. No water leaks observed during service, job completed."
Near Andice, TX 78628
Jonathan S
Job Details: 11/06/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site to install previous diagnosed parts. Gained access to defrost sensor and measured resistance and found at 10.84 K ohms. Gained access to control and measured resistance and read 10.80 K ohms. Performed diagnostics mode and tested thermistors activating defrost cycle. Called Whirlpool tech support and spoke with Leon. Measured temperature in FC and measured thermistor resistance at thermistor and control. Measured thermistor in RC, found no failures. Zip tied thermistor and add Foil tape around the thermistor. Removed UI and installed new. Removed water from drain pan with shop vac. All tested good at time of service. (SR# 7726304936). Verified parts that have been installed, all parts are correct. No water leaks present."
Near Bertram, TX 78605
James
Job Details: 11/06/2019
WASHER MAYTAG MVWB835DW4 "Arrived on site and installed new clutch, stator and gear case. Tested operation and found unit working properly. Job complete"
Near Austin, TX 78759
David Z
Job Details: 11/06/2019
REFRIGERATOR KITCHENAID KSRG25FKBL15 "Arrived on site to diagnose a refrigerator not cooling in either compartment. Performed diagnosis and could hear the compressor trying to click on every couple minutes, but compressor would not turn on. Recommend new start device. Replaced start device and retested unit. Compressor kicked in Immediately. All is now working as designed. Call complete.
Near Temple, TX 76502
Dylan T.
Job Details: 11/06/2019
DRYER LG DLE5977W Arrived on site customer complaint was dryer with making funny noises put rollers pulley and belt on the dryer ran the unit everything worked great
Near Liberty Hill, TX 78642
James
Job Details: 11/06/2019
REFRIGERATOR LG LFC21776ST Arrived on site and installed new control. Tested operation and found fans are now running and unit is cooling.
Near Austin, TX 78758
Scott
Job Details: 11/06/2019
WASHER WHIRLPOOL WET4024HW0 Arrived on site for unusual noise . Found blower housing was pushed in making contact slightly with blower wheel . Reshaped housing . Unit is much quieter now . No lint build up or water leaks detected at time of service . Job complete .
Near Austin, TX 78739
Leonardo
Job Details: 11/06/2019
OVEN MAYTAG MEW9530FZ03 Arrived on site to test unit for unit over cooking. Test unit and found unit over temp by 12 degrees. Calibrated oven -10 degrees test unit and unit test good job complete
Near Spicewood, TX 78669
Luis
Job Details: 11/06/2019
ICE MACHINE KITCHENAID KUIX505ESS2 "Arrived on site for no ice. Ran diagnostics found compressor not powering diagnosed unit will need compressor,ordering evaporator in case needed 2 hrs for repairs ; ordrng 1 2HRS (2 HRS) and 1 TJ90SF8404 (ACCESS VALVE) and 1 W10783194 (OVERLOAD) and 1 W10843121 (DRIER) and 1 WPW10218037 (EVAPORATOR ) and 1 WPW10605286 (COMPRESSOR )"
Near Georgetown, TX 78628
Thomas L.
Job Details: 11/06/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived on site for unit that has a broken fresh food section door handle. The doors are also uneven. Found screw in the fresh food section door was loose. Causing the doorhandle to come off. Corrected loose door handle screws and handle now fits snugly. Found that the fresh food section door was higher than the freezer door. Worked with fresh food section door hinge to get the proper mounting of the fresh food section door. All water connections are dry.
Near Round Rock, TX 78681
Al
Job Details: 11/06/2019
DISHWASHER WHIRLPOOL WDT710PAHB1 "Arrived to inspect dishwasher not working.Ran diagnostics test mode and pump and motor never came on.R&R it, tested and unit began operating as designed.All water lines were dry at the end of service.Customer satisfied Job complete"
Near Austin, TX 78732
Andy
Job Details: 11/06/2019
REFRIGERATOR KITCHENAID KBFS25EWMS4 Arrived on site for refrigerator over cooling in RC. Tested and inspected unit and found failed damper staying open. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service. Customer paid in full on CC.
Near Round Rock, TX 78681
Al
Job Details: 11/06/2019
WASHER MAYTAG MVWC565FW1 "Arrived to inspect washer noises.Ran diagnostics test mode and noticed a high pitch squeaking noise just before spin cycle.Confirmed the gear case was leaking oil underneath the unit.R&R the gear case, cam, & hub.Reassembled and unit tested as designed.All water lines were dry at the time of service.Customer satisfied Job complete."
Near Georgetown, TX 78633
Thomas L.
Job Details: 11/06/2019
REFRIGERATOR LG LFXC24726S/00 "Arrived on site to install previously ordered parts for a no cool condition. Upon arrival the unit was running but generating no cooling at all. When I tapped the system there was almost no refrigerant in the system indicating a leak. I found no oil on the high side system indicating a low side leak. The unit will need a compressor, dye dryer, access valve, and two evaporators. The customer does not wish to invest more than the previously quoted amount. All water connections were dry."
Near Austin, TX 78723
Joseph C.
Job Details: 11/06/2019
RANGE UNKNOWN WVW51UC0FS2 "Arrived on site for “buttons not staying depressed, on control” complaint. Per my previous diagnosis, removed and replaced control and faulty lights. Tested unit. Unit is performing as designed."
Near Salado, TX 76571
Dylan T.
Job Details: 11/06/2019
COOKTOP WHIRLPOOL KICU569XBL00 Call the customer to let her know I was on the way she said that she thought I was bringing a whole new cooktop out so she’s pretty sure that she threw the whole cut up of the old one away told customer she needs to call Whirlpool to see what they wanna do about it
Near New Braunfels, TX 78132
Richard
Job Details: 11/06/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite for the refrigerator temperature too cold. Took temps refrigerator temp is at 32 degrees and freezer is at 0 degrees. Ran diagnostics and found that the damper control was closing. It was staying open which was causing the too cold issues. Replaced damper control and ran diagnostics and it tested good. Complete
Near New Braunfels, TX 78130
Robert
Job Details: 11/06/2019
OVEN WHIRLPOOL WOD51EC0AS04 Arrived on job for complaints of f1e1 error code. Confirmed code and checked meaning for code. Program error recommendation to replace control and display. After replacement test operation all functions working properly.
Near Round Rock, TX 78664
Al
Job Details: 11/06/2019
REFRIGERATOR KITCHENAID KSSC48QMS03 "Arrived to inspect dispenser issues.Customer was under the impression the unit was left unplugged when the inverter was replaced.I confirmed the auger was not working.Customer advised when the unit stopped cooling, all the ice melted and possibly shorted the auger motor.Customer decided to repair the problem himself.Job complete No funds collected."
Near Jarrell, TX 76537
James
Job Details: 11/06/2019
WASHER WHIRLPOOL WTW5540SQ0 Arrived on site and installed new gear case. Tested operation and found unit working properly and no leaks after repair. Job complete. Office to charge cc on file for repair.
Near Austin, TX 78731
David Z
Job Details: 11/06/2019
REFRIGERATOR KITCHENAID KBSN608ESS01 "Arrived on site to diagnose a refrigerator with led lights out in both RC and FC. Performed diagnostics and found 2 bad lights in the chain. Top center FC light was out, and bottom left RC light was out. Replaced 2 led modules and retested. All is now working as designed with lights working properly. Call complete."
Near Austin, TX 78732
Andy
Job Details: 11/06/2019
DRYER WHIRLPOOL WGD6620HC0 Arrived on site for buttons not working. Upon arrival customer showed me that she could not change some of the settings in some cycles. Instructed customer that this is normal operations and that in some cycles it will not let you adjust some settings. Instructed customer on use and care and practice for best performance. No repairs are needed at this time.
Near Waco, TX 76705
Arthur B.
Job Details: 11/06/2019
REFRIGERATOR WHIRLPOOL WRF555SDHV02 Arrived onsite for customer complaint of filter not releasing from housing. Found housing stuck. Was able to free housing and remove filter. Installed customer provided filter. No other issues found. All water connections were dry at time of service.
Near Spicewood, TX 78669
Luis
Job Details: 11/06/2019
REFRIGERATOR LG LMXS30776D Arrived on site for cooling issue. Customer explained unit is getting replaced
Near San Marcos, TX 78666
Robert
Job Details: 11/06/2019
WASHER WHIRLPOOL WFW5620HW0 Arrived on job for complaints of some buttons not working. Confirmed buttons not working. Removed stack dryer and replace control. After replacement test operation and re stack dryer.
Near Round Rock, TX 78665
Tyler B.
Job Details: 11/06/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site for filter cap that fell off. Was able to clip back on and tested good.
Near Spicewood, TX 78669
Luis
Job Details: 11/06/2019
REFRIGERATOR KITCHENAID KBSD608ESS01 "Arrived on site for cooling issue. Found unit cooling correctly found housing on freezer drawer falling off,repaired housing on drawer tested unit unit working as designed."
Near Austin, TX 78744
Kevin
Job Details: 11/06/2019
DRYER WHIRLPOOL WED4815EW1 "Arrived on site and found dryer is not heating, found connection at terminal block has failed. Will need to bring back a new wiring harness, and terminal block to correct the issue. Change timer as well, Will bring back all pre-screen parts in case anything else is needed once power is restored. Power cord has failed and customer will have a new one by the next appointment.; ordrng 1 279318 (terminal) and 1 W10704067 (harns-wire) and 1 WP3397659 (block-term)"
Near Austin, TX 78728
Paul
Job Details: 11/06/2019
WASHER WHIRLPOOL WFW5620HW0 "Arrived onsite for the washer that is leaking from underneath. Mr stated the last time they used the machine it stayed at 2 minutes forever so they turned it off and all of the clothes were wet. I checked stored error codes and found an F0E5. I explained to the customer that this is a unbalanced load error and this was probably why the washer remained at 2 minutes on the previous wash. I ran service test 12 and the unit completed the cycle and worked as designed. I ran valve test 1, 2, & 3 and found no water leaks present. I checked the hoses and bellow and all checked good. I went over softener use with the customer and cleaning the bellow and the door. The unit is working as designed. There were no water leaks present at the time of service. Call complete."
Near Kyle, TX 78640
Kevin
Job Details: 11/06/2019
DRYER MAYTAG MEDB835DW4 "Arrived on site and inspected dryer customer is having intermittent issue with UI being unresponsive, replaced user interface and also found plastic lock on user interface connector on control board is broken. This may be causing it loose connection on dryer. Also replace control board. No lint found in dryer at time of service. Job complete"
Near Seguin, TX 78155
Richard
Job Details: 11/06/2019
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Arrived onsite for the refrigerator not cooling. Arrived to install new parts ordered. Installed new evaporator fan motor and it did not work tried spinning the fan by hand and motor is seized up will not spin. Reordered evap fan motor. ; ordrng 1 WP2315539 (motor-evap)
Near New Braunfels, TX 78132
Robert
Job Details: 11/06/2019
MICROWAVE KITCHENAID KEMS308SSS05 Arrived on job for complaints of not cooking in microwave. Found fuse open. After replacement test operation all functions working properly.
Near Austin, TX 78741
Leonardo
Job Details: 11/06/2019
RANGE WHIRLPOOL WEG745H0FS1 Arrived on site to test unit for unit getting hot around the oven. Test unit and found damaged gasket. Replaced gasket test unit and unit keeping heat in. Customer complaints about heat coming from back of oven advised customer that’s normal due to the oven vent. Job complete
Near Tow, TX 78672
James
Job Details: 11/06/2019
DRYER WHIRLPOOL WGD7500GC0 Arrived on site and tested operation. I found belt squealing when running. I found belt not aligned properly on tensioner. Routed belt properly and tested operation. Unit tests good. Job complete
Near Austin, TX 78704
Leonardo
Job Details: 11/06/2019
MICROWAVE KITCHENAID KHMS145KSS0 Arrived on site to test unit for unit making loud noise and not heating. Tex tunic and found high voltage burned out.
Near Pflugerville, TX 78660
Tyler B.
Job Details: 11/06/2019
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived onsite for unit with damaged door. Took pic. Replaced door and tested good
Near Lakeway, TX 78734
Andy
Job Details: 11/06/2019
REFRIGERATOR WHIRLPOOL GI5FSAXVY02 Arrived on site for refrigerator not cooling after repairs. Tested and inspected unit and found installed control is failed. Ordering part. Also ordering fans in case needed. Customer would like service as soon as possible. Office to schedule. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10162809 (EVAPORATOR FAN) and 1 WPW10239053 (CONDENSER FAN) and 1 WPW10310240 (CONTROL )
Near New Braunfels, TX 78130
Robert
Job Details: 11/06/2019
RANGE WHIRLPOOL WFC150M0EW3 "Arrived on job for complaints of not heating properly. Tested all 4 burners, burners are working properly customer not aware of new style."
Near New Braunfels, TX 78130
Richard
Job Details: 11/06/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 Arrived onsite for the refrigerator making a noise. Ran diagnostics and found that this is a new noise which being made by the compressor. Added some permagum to the compressor and compressor components to try and muffle the sound. The compressor noise is a normal noise. Advised that the compressor noise is normal and that there is nothing we can do to get rid of the noise. Just that the refrigerator is asking for more cooling and the compressor is running at its high speed to cool the refrigerator down. Complete
Near Belton, TX 76513
Dylan T.
Job Details: 11/06/2019
WASHER MAYTAG MVWX655DW1 Arrived on site customer complaint was washer and make a humming noise and not drain washer was full of water so I couldn’t do anything did not have a shop vac of my truck at the time; saved tckt
Near Austin, TX 78738
Andy
Job Details: 11/06/2019
REFRIGERATOR LG LFXC24726S Arrived on site for refrigerator ice buildup and dispenser issues. Found that water line in door is leaking. Door and dispenser needing replacement. Instructed customer to keep an eye on unit for water leaks.
Near Austin, TX 78704
Wesley
Job Details: 11/06/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site and replaced closer only to find bushing missing. Ordering bushing to repair. Office to reschedule. ; ordrng 1 W11159608 (BUSHING)
Near Austin, TX 78750
David Z
Job Details: 11/06/2019
OVEN GE PT7800SH1SS "Arrived on site to diagnose an oven that was showing a lower oven thermal sensor short error message. Performed diagnostics optics and found resistance on sensor showing good. Gained access to main control board and tested resistance there and found accurate resistance (1090 ohm). When testing temperatures found. Found 200 degree difference in temp between oven reading and temperature sensor. Recommend replacing main control. Customer jumped on a conference call before I was able to research a total for repairs. ; ordrng 1 WB27X25693 (machine control boarD)"
Near Austin, TX 78746
Kevin
Job Details: 11/06/2019
DRYER WHIRLPOOL WED5620HW0 "Arrived on site and replaced console diagnosed on previous visit, after replacement dryer is responding properly, job complete."
Near New Braunfels, TX 78130
Robert
Job Details: 11/06/2019
REFRIGERATOR KITCHENAID KRFC704FSS00 Arrived on job for complaints of no ice found the ice maker box at 55 degrees. Ran diagnostics and no fan to ice box. Replaced control and still no fan. Replaced fan motor and fan returned to normal.
Near Austin, TX 78748
Leonardo
Job Details: 11/06/2019
OVEN WHIRLPOOL WFG505M0BS3 Arrived on site to test unit for unit sides getting hot. Test unit and found gasket was correct found insulation correct called techline and per techline it’s normal for unit to get hot. File#7726304647
Near Austin, TX 78723
Joseph C.
Job Details: 11/06/2019
DISHWASHER IKEA IUD8555DX1 "Arrived on site for “noisy operation and not completely draining” complaint. Inspected unit and found drain pump impeller loose on motor shaft. Removed and replaced drain pump motor. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near Bastrop, TX 78602
Cliff
Job Details: 11/06/2019
WASHER MAYTAG MVWX655DW1 Arrived on site to diagnose a washing machine that is not cycling. Tested unit and found cold water solenoid failed. Homeowner was not able to pay a service fee or for services today and stated she will contact the office on Monday to pay in full for repair prior to scheduling return appointment. Spoke with MS and advised her of situation.Parts (120.08+tax)Svc/Lbr (159.99+tax)Total after tax (303.18); saved tckt
Near Austin, TX 78701
Wesley
Job Details: 11/06/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onnsite and found unit operating as designed. Replaced fridge doors and handles to repair. All checks good.
Near Leander, TX 78641
Paul
Job Details: 11/06/2019
REFRIGERATOR LG LFXS24623W/00 "Arrived onsite for the refrigerator to replace the previous diagnosed parts. I verified the compressor was defective. I evacuated the sealed system. I replaced the compressor, drier, and installed a service tap on the low side of the compressor. I updated the software with a jig. I vacuumed the system and it held a -30 psi vacuum. I charged the unit with 4.41 oz’s of R134A. I tested the unit and found it working as designed. Call complete."
Near Cedar Park, TX 78613
Lou
Job Details: 11/06/2019
OVEN WHIRLPOOL WOS72EC0HS01 "arrived on site to inspect wall oven display. Upon further inspection, I found the unit on and the display had faint black lines running through it. I cycled the power at the breaker and the lines remained. I contacted Techline and spoke to Ed and advised of my findings. Ed advised to replace the console and that there is a software update coming soon for these units, but the unit will have to be connected to WiFi in order for the updates to process. Provided File #7726297290. I removed and replaced the console and reset it to factory settings. Tested the unit and it operated as designed. Job completed. Customer not available to sign receipt; new build."
Near Austin, TX 78748
Kevin
Job Details: 11/06/2019
MICROWAVE WHIRLPOOL WMH32519HZ3 "Arrived on site and inspected microwave and found fuse, Magnetron and capacitor have failed, replaced fuse magnetron, capacitor, and diode and function has been restored to microwave. Job complete"
Near Austin, TX 78704
Wesley
Job Details: 11/06/2019
WASHER WHIRLPOOL WFW5090JW0 "Arrived onnsite and found everything works in diagnostics, it won’t run a normal cycle. Ordering CCU to repair. Office to reschedule. ; ordrng 1 W11334605 (TIMER)"
Near Seguin, TX 78155
Richard
Job Details: 11/06/2019
WASHER WHIRLPOOL WTW4616FW2 Arrived onsite for the washer not working properly. Ran diagnostics and found that the cold water valve is not dispensing water properly. Took cold water hose off and tested. There is good pressure coming from the hose but found that the cold water valve is clogged with sediment. Advise customer to wash in hot water only until we come back to replace water valve. Ordered valve. Office to schedule. ; ordrng 1 W11210459 (valve)
Near Georgetown, TX 78626
Thomas L.
Job Details: 11/06/2019
WASHER WHIRLPOOL WTW4955HW1 Arrived on site for unit that will not fill with cold water. Tested unit to find an open solenoid coil. Removed and replaced water valve assembly and tested. All operations are now normal and all water connections are dry.
Near Round Rock, TX 78681
Al
Job Details: 11/06/2019
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived to inspect ice maker with low ice production.Confirmed in test 57 E5 ice maker thermistor.R&R ice maker.Customer told to wait 24 hours for healthy ice production.All water lines were dry at the end of service.Customer satisfied Job complete
Near Lago Vista, TX 78645
Cliff
Job Details: 11/06/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site to diagnose a refrigerator that is not dispensing ice. Found water valve has seeped and frozen overfill section of icemaker causing ice to build up in bottom of dispenser area. Replaced water valve and damaged ice bucket and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Leander, TX 78641
Jonathan S
Job Details: 11/06/2019
VENTHOOD KITCHENAID KVWB606DSS2 "Arrived on site for vent-hood having dent in front panel. Inspected unit and work area. Found dent in front of venthood panel (see SD-QuickPic). Found part is not available to replace (see SD-QuickPic). Not able to access model and serial number due to length of chimney vent and not of vent not mounted. Contacted service manager (DW) and was informed to contact tech support. Called tech support and spoke David, got to the part of customer complaint and call was disconnected, after setting on hold for 11 minutes and 22 seconds. Called back to tech support and spoke with Austin, was transferred to trade care team. Spoke with Don,, she stated to have customer contact Whirlpool. (SR#7726302672)."
Near Austin, TX 78758
Wesley
Job Details: 11/06/2019
DISPOSAL UNKNOWN Jan-87 Arrived on site and reset disposal. Advised customer on operation. All checks good.
Near Georgetown, TX 78626
Thomas L.
Job Details: 11/06/2019
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site for damage to front panel. See picture. When the builder removed the plastic covering they found a deep scratch in the panel. Replaced panel. All water connections are dry.
Near Austin, TX 78758
David Z
Job Details: 11/06/2019
WASHER LG WT7300CW.ABWEEUS "Arrived on site to diagnose a washer that would not power on. Performed diagnostics and found good power at wall. Removed control cover and tested voltages at filter. Voltages showing good at filter, and it does have proper voltage going out. Voltage is making it to control and power is dropping there. Ordering new controls EBR79950227 and EBR78898206. Also ordering new filter EAM60991315. Return visit scheduled for 11/11.; ordrng 1 EAM60991315 (FILTER ASSY) and 1 EBR78898206 (CONTROL) and 1 EBR79950227 (CONTROL)"
Near Georgetown, TX 78633
Jonathan S
Job Details: 11/06/2019
RANGE WHIRLPOOL WFG550S0HZ0 "Arrived on site for range having plastic on side and back. Inspected unit and work area. Found plastic on side was on countertop and not range. Found customer referring to tech sheet envelope that is on the back of the unit. Removed plastic from countertop and informed customer of tech sheet envelope. Tested unit, all tested good."
Near Austin, TX 78727
Tyler B.
Job Details: 11/06/2019
REFRIGERATOR KITCHENAID KFIS29PBMS Arrived on site for unit leaking found leaking from evap. Removed cover and found bimetallic shirted. Replaced fan and harness and cleared drain and tested good
Near Leander, TX 78641
Lou
Job Details: 11/06/2019
OVEN AMANA AGR5330BAS3 "arrived on site to inspect oven not heating. Upon further inspection, I found the Ignitor burnt. I tested the Bake option and the Ignitor never illuminated. I replaced the Ignitor and retested and still the unit failed. Removed and replaced the main control and retested and the unit operated as designed. No gas leaks detected during service, job completed."
Near Austin, TX 78704
Wesley
Job Details: 11/06/2019
DRYER AMANA NED4655EW1 Arrived on site and found breaker issue preventing proper heat. Corrected at breaker. Unit is now operating as designed.
Near Austin, TX 78750
David Z
Job Details: 11/06/2019
RANGE AMANA ACR4303MFW3 "Arrived on site to diagnose a range with burners that customer says were cutting off. Performed diagnostics and tested voltage at infinite switches and burners. Voltage was reading good at both the switch and the elements. Advised customer that the burners do cycle and with these new stoves they are regulated at a lower temperature. Burners and switches are all testing good, and no faults have been found. All is working as designed. Customer said he isn’t able to boil water and is dissatisfied with the product. I did explain the reasons for the newer changes and that the burners do feel hot, but they are unsatisfied. Advised to contact manufacturer if they wish to pursue further. Call complete."
Near Kyle, TX 78640
Kevin
Job Details: 11/06/2019
DRYER MAYTAG MEDB835DW4 "Arrived on site and inspected dryer and found no power showing on display, found fuse and control board have failed likely due to a power surge in the home. Replaced both and dryer is working again. Explained to customer that any issues with power in the home will need to be corrected before dryer should be used. A repeat of the same issue may result in customer being responsible for payment."
Near Austin, TX 78734
Andy
Job Details: 11/06/2019
DRYER MAYTAG MDE2706AYW Arrived on site for dryer not operating tested and inspected unit and found not plugged in all the way. Plugged in properly and tested unit. All operations are normal. No repairs are needed at this time. Office to run card on file.
Near Austin, TX 78704
Leonardo
Job Details: 11/06/2019
MICROWAVE JENN-AIR JMDFS24GS01 Arrived on site to test unit for panel coming off. Test unit and found loose screw to panel. Secured panel test unit and unit test good job complete.
Near Cedar Park, TX 78613
Lou
Job Details: 11/06/2019
DISHWASHER WHIRLPOOL WDT970SAHV0 "arrived on site to inspect dishwasher not operating. Upon further inspection, the customer demonstrated the issue with the unit by pressing heavy cycle and heated dry and start. When they closed the door, the unit shut down and turned the drain pump on. I attempted to place the unit in diagnostics and when I closed the door, the unit failed. I contacted Techline and spoke to Joel and advised of my findings. Joel advised to place the unit in diagnostics ad while doing so the unit did not respond. I was finally able to get it into diagnostics and Joel advised to not press start, but to just close the door which I did and the unit continued to fail. Joel advised to replace the console and main control again and provided File #7726303708. I removed and replaced the console and main control and retested. The unit continues to fail. I am ordering the main control, console, wire harness, drain pump, element, valve, float switch and dispenser and will return w
Near Dripping Springs, TX 78620
Luis
Job Details: 11/06/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for cooling issue. Removed evaporator cover in fresh food found thermistor in wrong location found ice ball on inlet to evaporator,diagnosed restriction at inlet. Installed a new fresh food evaporator,secured thermistor to correct location on suction line using foil tape and a zip. Installed a uv drier, vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly"
Near Manor, TX 78653
Joseph C.
Job Details: 11/06/2019
WASHER LG WT7700HVA "Arrived on site for “no power to unit” complaint. Inspected unit and found control faulty. Attempted to replaced control, but unit must have wrong revision. Posted pics, in “parts hiccups”. One plug is different. Will put in parts research. No leaks detected, at time of service.
Near Burnet, TX 78611
James
Job Details: 11/06/2019
MICROWAVE KITCHENAID KOCE500ESS08 Arrived on site and tested operation. I found that the unit heats and cycles properly. I found that the smoke and odor from unit is the food grade mineral oil applied to unit during manufacturing to prevent rust. Instructed customer to allow unit to run for an hour to hour and a half to burn off the oil. Unit operating properly and burning odor is normal for first few operating cycles.
Near Burnet, TX 78611
James
Job Details: 11/06/2019
RANGE GE C2S900P2M1S1 Arrived on site and tested operation. I found left front burner not igniting properly. Inspected burner base and found to not be aligned properly due to defect in port to L3 orifice. Installed new base and tested. Unit tests good. Job complete
Near Waco, TX 76712
Arthur B.
Job Details: 11/06/2019
WASHER MAYTAG MVWB765FW3 Arrived onsite for customer complaint of top load washer blanket stuck on agitator. Removed and replaced agitator. Removed garment. Reassembled and tested. Unit works as designed. All water connections were dry at time of service.
Near Mount Calm, TX 76673
Arthur B.
Job Details: 11/06/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived onsite for customer complaint of French door refrigerator center mullion not closing properly. Found million not springing back. Removed and replaced million. Reassembled. Mullion opens and closed as designed. All water connections were dry at time of service.
Near Austin, TX 78738
Andy
Job Details: 11/06/2019
REFRIGERATOR KITCHENAID KSSC42QVS06 "Arrived on site for refrigerator not making ice. Tested and inspected unit and found failed ice maker. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service
Near Leander, TX 78641
Lou
Job Details: 11/06/2019
WASHER LG WM9000HVA "arrived on site to inspect washer vibrations. Upon further inspection, I placed the unit in diagnostics and tested. The unit operated as designed with no unusual vibrations. Customer advised that the unit shakes profusely. I tested the unit in speed wash with a small load. The unit operated as designed and when it got to spin mode at approximately 6 mins remaining, the unit took a long time to sign as it was attempting to balance itself out. The unit dispensed more water into the tub to assist in balancing. I inspected the shocks and springs. Customer advised that previous company replaced the shocks and told her there was oil coming out of the back of the unit. When I remove the back panel to the rotor, I found no oil (photo). I advised the customer that the unit will sense the load and attempt to balance it before it goes into a full spin and if it can’t balance it, it will not spin. I advised that the floor is possibly not level and the unit rocks back and furth