Arrived onsite and found pins backed out on motor harness. Corrected wiring issue. Unit now operating as designed.

Arrived onsite and found slow cold valve and broken latch causing issues. Replaced broken latch and valve unit is now operating as designed.

Arrived onsite and found unit had power supply problem preventing heating as designed. Corrected supply wiring short at block to repair. No parts needed. All checks good. Unit is now operating as designed.

"Arrived on site , replaced actuator and cam . Tested unit all checked normal. No water leaks detected at time of service."

"Arrived on site for washer leaking water. Inspected unit and work area. Found door bellow drain holes clogged and hair between door and bellow. Performed diagnostics mode and checked fault codes. Found fault code F5-E2 door lock error. Ran automatic test cycle and observed for water leaks. Found no leaks, ran automatic test cycle several times. Ran unit on cleaning cycle and monitored. Found only signs of leak are from door and air vent. Spoke with customer findings. All tested good, no water leaks detected during service.

"Arrived on site for water dispenser making a grinding noise. We inspected the unit and work area. We tested the water dispenser and could hear the valve fluttering. We gained access to the water valve and retested the unit and found it coming from the valve. We gained access to the water valve at the wall. We shut the water off and retested the valve sounded normal. We turned the valve half way on and tested the unit again. We found the valve working as designed with no more noise it water pressure lose. I spoke to the customer about the water pressure, and turning the water pressure down for the fridge. Job complete. No water leaks detected."

"Arrived on site to replace skate plate retaining pins. Was not sent with parts. Installed 1 1/2x 1/4 retaining pins and cotter pins. Tested unit, unit works good. No leaks detected. Job complete."

"Arrived on site , replaced hoses . Unable to test , unit is in show room . Job complete"

Arrived on site and inspected washer with latch and strike issues.Confirmed the complaint and found both were defective.R&R and unit tested as designed.Job complete

Arrived on site for washer needing a previously diagnosed lid lock and door lid. Upon arrival I was able to confirm prior diagnosis hi then install the new lid lock in lid assembly after doing so I reassembled the unit and was able to verify full functionality in the washroom through all diagnostic test as well as a normal wash for the customer upon completion of repair. No leaks before during or after repairs call complete

Arrived on job for complaints of no ice. Found valve not working.

Arrived on site to test unit for broiler not working. Test unit and broiler working correctly at this time job complete.

"Arrived on site to test unit for no ice production. Ice maker was trying to cycle but kept making grinding noise from stripped gears. Replaced ice maker, ice maker cycled as designed. No leaks detected. Job complete."

"Arrived on site to inspect unit for not allowing any selections, upon inspection found the console shorted, it worked in diagnostics, yet no voltage sent, replaced console and control, tested with no issues. Complete"

Arrived on site to diagnose a refrigerator that is not operating ice door. Replaced door motor and found no change. Controls will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 WPW10200659 (Control) and 1 WP2318054 (Conteol) and 1 W10836024 (Ui)

Arrived on site to install rebuilt control for oven. Installed control and tested unit. Found all is functioning properly at this time.

Arrived on site to diagnose a refrigerator that is not producing ice. Found fill tube frozen over and thawed it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site for range not turning on. Upon arrival I found power outlet was receiving 240 volts. Upon further inspection that unit a wire had burnt around main control but I found no damage to the main control. After repairing the damage wires I reassembled and tested uni5 and found unit functioning as designed. Call complete

"Arrived on site to install previously diagnosed and ordered parts. Due to the RC evaporator failure, I removed and replaced the RC evaporator, compressor, drier & access valve and vacuumed the system. System held pressure and I installed 4.5oz of R134a refrigerant to the system and monitored pressures. Pressures equalized but when each evap would got into a vacuum, the pressures werent correct. Contacted techline and advised of my repairs and findings and they advised that there is a restriction. SR#7730546412. I am ordering the RC evaporator , FC evaporator, UV drier and CNOTE-3HR JOB. Office to schedule return service at earliest scheduled date. Unit left turned off and no water leaks observed during service.; ordrng 1 W10552972 (RC evaporator) and 1 WPW10143759 (UV drier) and 1 W10915406 (FC evaporator)"

"Arrived on site for customer complaint of unit not powering on, found wire connection shorted to ground, I repaired wiring and tested unit. Found unit is heating, but vent fan motor has failed. Ordering vent fan motor. ; ordrng 1 WB26X10210 (Fan motor) and 1 Cnote (Auth/office to reschedule)"

Arrived on site for to install previous diagnosed part. We gained access to the ice maker and replaced it with new. Job complete.

"Arrived on site for washer making loud noise. Upon arrival I found no error codes. Upon further diagnostics I found oil leaking from gearcase on this trip. I ended up replacing the gearcase, splutch,and nut spanner. After installing needed parts I reconfirmed that laundry room floor is still up level which can lead to issue reoccurring in future. Other then this unit is no longer making any loud noises. Unit functioning as designed call complete"

"Arrived on site and inspected dryer still not heating properly after a recent repair.Confirmed the complaint and tested element, cutoff and terminal block and got 246/123/123.Element and cutoff both had continuity.Discovered the 240 outlet had a lot of play in it. I held the cord and element came on and when I let it go the unit stopped heating.Customer observed the process and will hire an electrician to fix the outlet so unit can operate properly.Job complete"

Arrived on site to install previously ordered parts.Removed and replaced the dispenser and left the ice bin in the box to give the customer an opportunity to rinse it out and install it.Unit now functioning properly.Job complete

Arrived on site and inspected dryer heating issues. Found the door hinge is severely damaged and door will not close.Ordering he door hinge and will return with all previously ordered parts.Office to schedule return services due to part availability.Needs more work ; ordrng 1 W10424951 (Outer door) and 1 W10208218 (Bracket door hinge)

Arrived on site for refrigerator to cooling after previously repaired sealed system. Upon arrival I disassembled both cooling compartments as well as compressor work area and inspected for leaks. After numerous attempts I couldnt find any sign of uv dye. After vacuuming unit out for 15 minutes I then waited another 10 minutes but found no change in pressure. Recharged unit with 6 oz of refrigerant. Found no signs of pressure decreases. Informed customer to watch units temps for 48 hrs. Call complete

"Arrived on site to install previous diagnosed part. Removed failed sump assembly and installed new. Performed diagnostics mode and monitored operation. Found small leak at front. Remount sump assembly and tested again. All tested good, no water leaks detected."

Arrived onsite and found cracked valve leaking while being used. Replaced valve to repair. All else checks good. Unit is now operating as designed. Advised customer on repair.

Arrived on site to install previously ordered part.Removed and replaced the main harness. Reassembled and unit tested as designed.Customer satisfied.Job complete

"Arrived on site and inspected dishwasher not cleaning properly.Confirmed the complaint and found the pump and motor is defective and not washing the dishes.Ordering the pump and motor, which is a PSP part.Customer advised of the parts availability.Office to schedule return services due to part availability.Needs more work.; ordrng 1 W11416362 (Sump and motor)"

"Arrived on site for refrigerator needing previously diagnosed sealed system repair. Upon arrival I 5 oz of refrigerant. I then installed new compressor, uv dryer and access valve. After pulling a vacuum and verifying there are no leaks I was able to recharge the unit with 5 oz of refrigerant as designed and then reassembled and tested fridge. Found psi levels at 0 low side and 150 on the high after being turned on and running. Informed customer it would take 24 hrs to cool before safe to put items back in unit. Call complete"

Arrived on site for refrigerator not cooling after previously diagnosed sealed system repair. Upon arrival I found low side in the negative and high side and 20 psi. Upon further inspection I found up dye coming from dryer on the steel side connection. After installing a new uv dryer I double checked for any leaks. After 20 minutes of vacuuming out unit I found sealed system was holding a vacuum with no signs in loss of pressure. Recharged unit at 5.5 oz as designed by manufacturer. Reassembled and found unit at 0 low side and 147 on the high side with no odd or abnormal fluctuations. Call complete

Arrived onsite for the refrigerator water dispenser not dispensing water properly. Ran diagnostics and a dispenser test and all functions tested fine. Checked water line and regulator and all checked good. Could not find any issues and this time.

"Arrived on site to inspect unit for not spinning correctly, upon inspection found the units gearcase rubbing and causing friction noises, Replaced both parts and tested unit with no problem. Complete"

"Arrived on site to replace failed heating element, after replacing unit tested good."

Arrived on site for dryer not heating. Upon arrival I disassembled and inspected inner heating components and found heating element had shorted and burner out. After customer approval I installed needed parts then reassembled and tested dryer. Found over all unit functioning as designed call complete

Arrived on job for complaints of not washing. Checked power supply and found loos connector at junction box. Corrected wire issue and test. No leaks detected at time of service

"Arrived on site to inspect unit for not allowing water through dispenser, Upon inspection found the unit did dispense water and make ice, customer had issues during morning, spoke with Techline and was instructed to add regulator Sr # 7730543609. Office to reschedule ; ordrng 1 W10786592 (REGULATOR )"

"Arrived on site to test unit for not draining. Found water level switch in control was bad. Also found drain pump was burnt out from unit in constant drain. Also found lid lock was not engaging and actuator not reading tub spin. Replaced control, shift actuator, lid latch and drain pump. Tested unit, unit works good. No leaks detected. Job complete."

Arrived onsite for the washer not filling with water. Ran diagnostics and found no error codes. All functions tested good. Ran a wash cycle and washer tested properly. No issues found at this time complete

"Arrived on site and inspected bottom ice maker clumping issues.Confirmed the complaint and found the ice maker was filling as designed, but due to a massive ice blockage at the fill tube the water was simply spraying all over the ice bucket.I used a dryer to melt the blockage and the unit filled and was harvesting when I left the residence.Job complete"

Arrived on site to test unit for door broken. Found door key broken not making contact with switch holder. Replaced door test unit and unit test good job complete.

"Arrived on site to replace auger, housings, and impeller for auger motor, after replacing parts unit tested good."

"Arrived onsite for washer not operating as des. Upon arrival found unit latch was visually damaged by customer, put unit into diagnostics, unit valves operating and drain however latch isnt reading. Unit will require new latch.

Arrived on job for complaints of noise. Found belt stretched. Replaced belt and test.

Arrived onsite to replace previously diagnosed parts. Replaced main harness and power cord. Tested all top burners and bake function at 350 degrees. Unit is functioning properly. Job complete.

"Arrived on site to install previously diagnosed and ordered part. Due to the RC evap fan failure, I removed and replaced the RC evap cover assembly and tested. Unit is operating as designed. Also sealed the gal in the drain tube at the back of the unit with silicone. No water leaks observed during service, job completed."

Arrived onsite to replace panel control for damage from the present replacement. Replaced panel. No issues at this time. Job complete

"Arrived on site for customer complaint of cooktop not lighting, found front left orifice clogged, and all 16 screws were missing that held burner heads in place on orifice holders. Customer had removed them for cleaning but didnt put the, back so the ignitors were not in the correct position to light properly.

Arrived onsite for the refrigerator ice maker not working. Called tech line and we went through the diagnostics process. Ice maker cycled but did not fill. Jump L and V water valve is working and getting proper voltage. Water pressure is good. Found that the ice maker fill tube was frozen up. Thawed out fill tube and tested ice maker. It cycled and filled with water and no leaks . Advised customer to give the ice maker 24 hours to make a full bin of ice. Complete Sr# 7730551027

Arrived onsite for the refrigerator compressor making a noise. During testing found that no issues with the compressor. It is working as designed. Freezer is cooling good and refrigerator is cooling good. Could not duplicate the issue. Complete

Arrived onsite to replace parts. Replaced parts. Put unit in diagnostics test. Unit passed with no error codes. No leaks at this time. Job complete

"Arrived on site for washer making a noise during drain and spin. We gained access to the drain pump and found no debris in the filter and found the impellers in good condition. We manually spun the basket and found the noise happening in between the tub and basket. I spoke to the customer about the unit and advised its possible something is stuck in soap scum in between the tub and basket. I advised to run the unit through a couple of clean cycles, either using affresh or distilled vinegar to clean the scum away. I also advised that whatever debris it is may not come up lodge and remain there. Job complete."

Arrived on site to test unit for f1e0. Found error code to be interior board problem. Replaced control board test unit and unit test good job complete.

"Arrived on site for fridge having condensation along the door gaskets, and the left door not closing. We spoke to the customer about the unit and they stated the dispenser sump constantly falls off. We inspected the unit and work area. We found the doors completely off level, and the dispenser sump retaining clips were miss molded. We tried to level the fridge and found the floor is to uneven to level it without shims. We found the customer was using bins inside the fridge keeps the left door from closing all the way. We rearranged the door shelfs so it will close properly. We spoke to the customer about the the contents of the fridge keeping the door open and how we rearranged it to make it work for them. I am ordering leveling shims and the dispenser sump to complete the repair; ordrng 1 W10185236 (Sump dispenser) and 4 4387828A (Shims)s"

"Arrived on site and inspected dishwasher and found saved error code F7E1 again, showed Customer on techsheet how this error code will turn off power to heating element from control board due to incoming water temperature being cold. showed customer how to reset control board using diagnostic cycle.

Arrived on site for freezer lights not working. I inspected the unit and work area. I found the freezer lights not working but the ice bin light comes on when the door switch is activated. I tested voltage to the top led module I found good voltage to the module. I spoke to the customer about needing the led module to complete the repair.

"Arrived on site and inspected dishwasher and found saved error codes 4/3, 6/2, 6/6, 10/1. Ran diagnostic cycle and found wash motor isnt running. Also found water tube lower flap gasket is good but upper one is worn. Dishwasher can only be used with rack in upper setting. after replacement ran a diagnostic cycle and confirmed it is washing properly again, job complete."

Arrived onsite for unit having F8E0 error code. Upon arrival found unit blower receiving voltage but unit motor not turning blower. Replaced blower and tested. Unit is now operating as designed. Job Completed.

Arrived onsite to replace part. Replaced cavity thermostat. Tested unit. Unit turned on. No issues at this time. Job complete

Arrived on job for complaints of error code f6e1. Ran diagnostics and confirmed code. MCU not working.After replacement test operation. No leaks detected at time of service.

"Arrived on site for a defective ice box fan. Ran diagnostics ice box fan not running,removed cover replaced defective ice box fan fan powered on.

Arrived onsite for microwave turntable making a noise. Ran diagnostics and found no issues with the turn table. All functions tested good and the microwave is heating good. Found no issues at this time. Complete

"Arrived on site and set washer into a manual cycle and turned on hot water and cold water valves and could not find any leaking on washer. Filled washer with approximately 6 inches of water and there is still no leaking. Turned on drain pump and found standpipe is is overflowing after a few seconds. Recommended to homeowner that a plumber be contacted to correct the issue, job complete"

Arrived on site to replace cooktop and console. Replaced both parts test unit and unit test good job complete.

Arrived on site for a washing machine making a static noise when turning on. Upon further inspection I found the speaker going out and barely working. I replaced the UI with the speaker and then tested the unit. I ran a diagnostics cycle and it ran through as designed. I had the customer listen to the correct sound and she confirmed it now sounds as it did before. Unit is working as designed. No leaks observed at the time of service. Call complete.

"Arrived on site for loud noise and no ice. Ran diagnostics ice box fan not running,ran freezer fan,fan running with loud noise. Removed cover found evaporator incased in ice,ran diagnostics heater not powering on diagnosed failed fuses in harness,defrosted evaporator and removed ice from fans,replaced harness ran diagnostics all test passed.; used 1 W10858452 ( Harness) from stock"

Arrived on job to replace door. After replacement test operation.

Arrived on site for dryer not operating. Tested and inspected unit and found failed fuse. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.

Arrived on job for complaints of error code and not working. Ran diagnostics and found code f6ew and F6E3 both for communication error. Replaced both console and control. After replacement test operation and run diagnostics. No leaks detected at time of service. Washer felt washer in same position it was in when I arrived. Took pictures

"Arrived n site for refrigerator ice maker leaking water. Inspected unit and work area. Performed diagnostics mode and checked ice maker error codes, found E2 lost home position. Found unit currently producing ice. Ran fill cycle and measured water to ice maker and found under 2 ounce of water. Fill ice maker with 2 ounces of water and found leaking at bottom at the screw closes to motor. Will need to replace ice maker to repair. Removed failed ice maker and installed new. Ran fill cycle and checked for water leaking. All tested good, no water leaks detected.

Arrived onsite to replace parts ordered. Control and water valve. Replaced both parts. Tested unit. Unit tested good. No issues at this time. Job complete

"Arrived on site to install previously diagnosed and ordered part. Due to the right front element failure, I removed and replaced the element and tested. Unit is operating as designed. Unit left pulled out from wall to allow customer to clean behind unit and they will push back in when finished. Job completed."

"Arrived on site to install previously diagnosed and ordered part. Due to the ice maker failure, I removed and replaced the ice maker and tested. While testing, the ice maker failed. I advised the customer of my findings. I am ordering the ice maker and UI and office to schedule return service. No water leaks observed during service.; ordrng 1 W11099702 (UI) and 2 W10898228 (Ice maker)s"

Arrived on site for a dishwasher getting no water into the unit. I put the unit into diagnostics mode and found stored error codes F6E4 for inlet water-float switch open. Upon further inspection I found the float switch had popped out of place. I re inserted the float switch. I then ran a diagnostics cycle and the unit worked as designed. No leaks observed at the time of service.

Arrived on site to test unit for oven not working. Test unit and did a hard reset. Test unit after reset and oven working as designed. Job complete.

Arrived on site for microwave door not closing. We inspected the unit and work area. We found the interlocks in the back position. We gained access to the interlocks and tested the switchs. We found the switchs in good working condition. We tested the microwave after pulling the interlocks forward. The unit I working as designed.

"Arrived onsite and found unit had power supply issue, corrected power supply issue. Unit is now operating as designed. Advised customer on repair."

"Arrived on site to follow up on refrigerator not dispensing water sometimes, and UI not fitting properly. Found the UI was protruding a small bit in the top left corner. Replaced with new Ui. Found a slightly better figment, but still a little protrusion, which can not be improved any further. Found that the FC on the unit was sitting at -4 to -5 degrees, which was under what it was set to (0). Advised customer that if airflow can not circulate in these Ge units, it will freeze water lines going to the dispenser. Bumped temp 2 degrees warmer, and advised to clear up space in the FC due to it being completely full and barely moving air. This should resolve the dispensing issue. Call complete."

Arrived on site to replace harness and control board. Replaced both parts test unit and unit test good job complete.

Arrived onsite to replace valve inside the oven. Replaced valve. Tested unit. Unit tested good. No leaks at this time. Job complete.

Arrived onsite to replace broken pieces. Replaced pieces. Tested door. No issues at this time. Job complete

Arrived on site to install previously diagnosed part. Removed freezer door and installed new freezer door. Tested dispenser for any leaks at bottom left section where lines connect. No leaks detected. Explained to customer that the new door gasket will take time to seat properly and over time it will close with more ease. Job completed

"Arrived on site for oven coming n by itself. Inspected unit and work area. Customer stated the screen would go to bake menu on it own, would not start heating. Found control or membrane are not available. Found control available for rebuild. Attempted to repeat failure. Possible failed relay on main control.

"Arrived on site for dispenser issues. While depressing ice pad water dispenses,ran diagnostics for pad failed,diagnosed defective ice pad,replaced ice pad tested ice and water dispenser unit working as designed."

"Arrived on site for a dishwasher not draining and leaving dishes soapy at the end of the cycle. The customer stated the unit will drain fine on its own if you hit the cancel button and manually drain. Although, at the end of a cycle it will skip the drain completely and over time slowly drain out. I put the unit into diagnostics mode and found stored error code F5E2 for door stuck closed error code. I found the door switch operating as designed. I then ran a diagnostics cycle and the cycle ran through as designed. There were no error codes thrown at the end of the test cycle. I found correct voltage to the unit and the pump. I called techline and spoke to Andy and received SR# 7730551329. Andy and I found the customer was on a water softer. We found the customer pre washing dishes and using pods with rinse aid and then using extra strength rinse aid. We also found the rinse aid output on max. He also advised it could be the OWI sensor in the unit not reading the proper water levels. I advised the customer on soap levels with a water softener and how it can suds up. Due to this being a recent issue however and the customer stating the have been doing the same thing since they owned the unit, I am ordering the OWI sensor as advised by techline to come back and install. I am also ordering a control to install just in case. No leaks observed at time of service. Office to reschedule. ; ordrng 1 W11084121 (OWI) and 1 W10906426 (Control)"

Arrived onsite to replace right door hinge. Replaced door hinge. Tested unit. Unit tested good. No issues at this time. Job complete

"Arrived on site for dishwasher not cleaning dishes. Ran diagnostic and found F4E3 error for wash motor not running. Checked control and found wiring good, but pump not running. Replaced sump and motor assembly and retested. Unit began washing properly. No water leaks found. Call complete."

"Arrived on site to diagnose oven with dead displays. Customer says unit will cook and beeps, it just has no display showing. Removed control panel and looked at board and found several burnt resistors on the board.

"Arrived on site to test unit for loud noise while operating. Found gearcase was leaking. Also found drive belt was ripping apart. Did not want to attempt to remove belt and leave customer without a functional unit while waiting for belt. . Need approval for gearcase, splutch assembly, belt and control. Office to reschedule.; ordrng 1 W10367783 (cntrl-elec) and 1 WPW10006384 (drive belt)"

"Arrived on site for not dispensing water. Tested dispenser at time working,water from dispenser extremely cold,possibly water line freezing in door,instructed customer on how to tell if water is freezing in door and to call back"

"Arrived on site and inspected oven and found both hinges have failed. Door now has a lot of tension"

"Arrived on site for no ice. Diagnosed a defective external drain pump,parts diagram shows part is an accessory called partner team per rep. part is covered under manufacture one year warranty ordering external drain pump; ordrng 1 W10825875 (Drain pump external)"

"Arrived on site for no,cool in fresh food. Found evaporator incased in ice,removed cover,found neutral wire pin incorrect in harness,pin is not making contact with heater harness uploaded picture. Will need a new harness,found gap between freezer gasket to cabinet repaired gap. Ordering a new harness. ; ordrng 1 W11200746 (Harness)"

Arrived on site to install previously diagnosed parts. I cycled the units power at the breaker. I then installed the new vent motor and then put the unit into diagnostics mode mode. I ran a test cycle and it ran through as designed. No leaks observed at the time of service. Call complete.

"Arrived on site to diagnose vent hood with no working fan or lights. Performed diagnostic and voltage tests. Found power good at control and fuse good. Customer said he had been having issues with the control panel for some time, having to press the fan control several times to get it to work.

Arrived on site to replace tub. Replaced tub test unit and unit test good job complete.

"Arrived onsite to install gas fitting. Installed fitting, tested for leaks with liquid leak detector. No leaks present at this time. Tested all top burners, bake and broil functions. All are functioning properly. Job complete"

"Arrived on site for range with multiple damaged parts, inspected unit and found damaged. Removed failed parts and replaced with new that was on hand. Ordering needed parts. Office to schedule return trip. No gas leaks present at time of service.; ordrng 4 WP59002061 (Screw)s and 4 W10856125 (Screw)s and 4 WP3400832 (Screw)s and 1 W10495568 (Handle) and 1 W10216478 (Insulation) and 1 Seenote (Office to schedule)"