Service History 940

Near Austin, TX 78759
Scott
Job Details: 12/04/2018
COOKTOP JENN-AIR JGC7530BS00 "Arrived on site for burner not igniting . Burner wasn’t properly on burner head . Reset cap , burner is now lighting properly . All burners are functioning properly . Nongas leaks detected at time of service .job complete ."
Near Austin, TX 78717
Jerry C.
Job Details: 12/04/2018
COOKTOP KITCHENAID KCGS556ESS02 KCGS556ESS02 Arrived to inspect knob issue. I found the center burner control valve was bent down and required replacement. I removed and replaced and correctly positioned the valve and tested. Several of the bezels were loose and will require replacement. Screws had been stripped prior and one in the front right broke during installation and the front right orifice holder will require replacement. No gas leaks detected during serve. ; ordrng 1 W10674920 (holder-orf) and 5 W10853046 (bezel-knob)s and 2 W11226732 (SCREW)s
Near Pflugerville, TX 78660
Jonathan
Job Details: 12/04/2018
RANGE WHIRLPOOL WFG515S0EB0 "Arrived on site for range, mouse had gotten into insulation. Removed top and inspected insulation and wire harness. Removed back panel and inspected wire harness. Gained access to bake burner and inspected. Found minor damage to back insulation. All wire harness checked good. Tested cooktop burners, baking and broil. (CO100)
Near Pflugerville, TX 78660
Jonathan
Job Details: 12/04/2018
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site for refrigerator making noises and doors are uneven. Leveled unit and corrected RC door. Performed diagnostics mode and ran compressor at maximum speed. Tested damper door. Tested evaporator fan motor. Added mastic pad by condenser area. All tested good, no water leaks present."
Near Austin, TX 78717
Jerry C.
Job Details: 12/04/2018
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "WRS325SDHZ02 Arrived to inspect noise. I found the chassis had a vibration that was coming from the lower unit area. I adjusted and secured wiring and tubing within the chassis and the issue appeared resolved. I sealed cabinet gapping and found there was damage to the fc door. Office to order door. I advised the customer it will take 6-10 weeks for the door to arrive and the office will contact the customer to arrange return service. No leaks observed during service. ; ordrng 1 LW10913113 (FC DOOR, SS)"
Near Leander, TX 78641
Jerry C.
Job Details: 12/04/2018
DISHWASHER GE PDT855SSJ0SS "PDT855SSJ0SS Arrived to inspect no operation. The unit would power on, but it would not respond to the door being verified circuit position down to the control board connection and elected to replace it due to the manual not stating switch position and there was no change. I discussed the issue from prior with the customer and found they heard a frying or sizzling sound prior to the pump stopping. Office to order control, inverter and pump. No leaks observed during service. ; ordrng 1 CNOTES (PART AUTHORIZATION ) and 1 WD21X22876 (inverter pcba) and 1 WD21X22950 (CONTROL KIT) and 1 WD26X22789 (variable wash pump a)"
Near Round Rock, TX 78665
Jonathan
Job Details: 12/04/2018
DRYER MAYTAG MGDC465HW0 "Arrived on site to install previous diagnosed part. Gained access to timer, removed failed timer and installed new. Tested operation, all tested good."
Near Austin, TX 78717
Jerry C.
Job Details: 12/04/2018
OVEN WHIRLPOOL WOS51EC0AS04 WOS51EC0AS04 Arrived to inspect noise. The customer presented a video that I was able to hear a very loud rattle. I found the broiler element incorrectly seated within its mount and corrected. Further inspection showed the armored cable had been vibrating against the chassis and I corrected. Operational test good.
Near Leander, TX 78641
James
Job Details: 12/04/2018
VENTHOOD WHIRLPOOL UXT4030ADS2 Arrived on site and tested operation. Found that the fan running at a slow speed and will trip the breaker after running for about a minute. Tested incoming voltage and found to be correct. Inspected all wiring and found to be correct as well. Unit will need new fan to repair as the motor was hot after the breaker had tripped. ; ordrng 1 W10910693 (motor-fan)
Near Jarrell, TX 76537
Jerry C.
Job Details: 12/04/2018
MICROWAVE WHIRLPOOL WMH31017AB0 WMH31017AB0 Arrived to instal part. I removed the faulty blower and installed the replacement. I tested the unit through multiple cycles and it heated consistently. Operational test good.
Near Austin, TX 78735
Kevin
Job Details: 12/04/2018
WASHER WHIRLPOOL WTW4855HW1 "Arrived on site and replaced control board diagnosed on previous visit after replacement start button is now operating properly. No water leaks from connections at time of service, job complete"
Near Leander, TX 78641
James
Job Details: 12/04/2018
WASHER WHIRLPOOL WTW8500DC2 Arrived on site and tested operation. Found console not responding to input. I was able to get into diagnostics but unit has a stuck button error. Cleared error but unable to start a cycle. I also found that the speaker has failed as well and no audible tone is heard when turning unit on or attempting to start a cycle. Unit will need new console to repair. I will also bring the main control as well; ordrng 1 W10838672 (console)
Near Austin, TX 78735
Kevin
Job Details: 12/04/2018
WASHER WHIRLPOOL MVWC565FW1 "Arrived on site and sound connector took a pastor is loose after correcting ran a diagnostic cycle and all functions are operating properly. No water leaks from connections at time of service, job complete."
Near Killeen, TX 76542
Al
Job Details: 12/04/2018
COOKTOP KITCHENAID KECC607BSS02 Arrived to inspect unit burners not working. I verified the complaint but ALL unit burners were operational. Customer did show me a crack on the right side of the unit. Will call kitchen Aid to get further assistance through kitchen Aid.Job complete NO PARTS USED
Near Georgetown, TX 78628
James
Job Details: 12/04/2018
DISHWASHER WHIRLPOOL WDF520PADM Arrived on site and installed new upper rack and stops. Tested for proper fit and function. Unit tests good. Job complete
Near Georgetown, TX 78633
Lou
Job Details: 12/04/2018
MICROWAVE WHIRLPOOL WMH32519HZ3 "arrived on site to inspect microwave light not working. Upon further inspection, I found that the unit is operating as designed. All lights are coming on ad turning off ad the display is on. I contacted the builder and when he arrived, he advised that the display was not working, but it came back on. I removed the control and found that the ribbon from the display to the control was not properly seated. I reseated the ribbon and tested and it operated as designed. Job completed. Builder left before signing receipt."
Near Leander, TX 78641
James
Job Details: 12/04/2018
REFRIGERATOR MAYTAG MFT2574DEM01 Arrived on site and tested operation. Customer only experienced freezing in fresh food compartment when the ice maker is turned on. Ran diagnostics and found damper would not cycle. Tested for voltage and found none. When plugged back in the damper would run constantly but register open and closed. Turned unit on and damper stayed in half open state. Monitored and damper never closed or opened fully. Unit has a failed control causing failures.
Near Leander, TX 78641
James
Job Details: 12/04/2018
REFRIGERATOR WHIRLPOOL WRR56X18FW01 "Arrived on site and tested operation. Found temp at 65 degrees. Inspected evaporator for frost pattern and found ball of ice at top of evaporator. Unit has a failed compressor or sealed system leak. Unit will need new compressor, evaporator, heat exchanger, dye drier and process stub to repair. Office to weigh call for 3 hours; ordrng 1 CNOTE (3 HOURS) and 1 TJ90SF8404 (STUB) and 1 W10858281 (evaporator) and 1 W10861955 (tube) and 1 W11125124 (COMPRESSOR ) and 1 WPW10143759 (dryer)"
Near Austin, TX 78738
Cliff
Job Details: 12/04/2018
DISHWASHER MAYTAG MDBH989AWS2 Arrived on site to diagnose a dishwasher that will not start or cancel. Found start and cancel buttons shorted out on control panel. Control panel will need to be replaced to complete repairs. Panel sent today was wrong color and had too many buttons. Ordering correct panel and set return date for 12/11/18.; ordrng 1 W10811157 (panel-cntl)
Near Cedar Park, TX 78613
James
Job Details: 12/04/2018
REFRIGERATOR KITCHENAID KRMF706ESS02 Arrived on site and tested operation. Found no operation from deli control. Inspected harness and found 3 wires have broken. Installed new harness and tested. Unit working properly. Job complete
Near Cedar Park, TX 78613
James
Job Details: 12/04/2018
OVEN KITCHENAID KFDD500ESS02 Arrived on site and tested operation. Found convection fan running normal. Tested temps and found unit averaging 10 degrees colder than set temp. Calibrated up 10 degrees. Unit working properly. Job complete
Near Leander, TX 78641
James
Job Details: 12/04/2018
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site and tested operation. Ran diagnostics and found no error codes. Unit fills and washes properly and the heater is cycling on properly. Instructed customer about the energy efficiency of the unit and best practices for optimal performance of dishwasher. Unit working as designed. Job complete
Near Austin, TX 78738
Cliff
Job Details: 12/04/2018
OVEN KITCHENAID KODE300ESS02 Arrived on site to diagnose and oven with the interior liner that has enamel chipping off. Found 4”x1/2” Section of enamel chipped off front center of lower oven. Contacted tech line and spoke with Adrian advised to paint chipped area. Homeowner did not wish to proceed with repairs at this time. SR number 7723594061.
Near Austin, TX 78738
Cliff
Job Details: 12/04/2018
REFRIGERATOR WHIRLPOOL KRFC704FPS01 Arrived on site to diagnose the refrigerator that is not producing ice. Tested unit and found wiring for icemaker fill tube heater broken behind indoor ice maker. Replaced fill tube heater and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78738
Cliff
Job Details: 12/04/2018
DISHWASHER WHIRLPOOL WDF510PAYSA Arrived on site to diagnose a dishwasher that is not drying properly. Tested unit and found heating element shorted out causing failure. Replaced heating element and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.Element
Near Round Rock, TX 78665
Lou
Job Details: 12/04/2018
OVEN WHIRLPOOL WFG530S0ES0 "arrived on site to inspect oven door issue. Upon further inspection, the customer advised that when he is standing in front of the unit, he can feel lots of heat coming up from the door and has not felt this before. I opened the door to find that the door gasket is badly worn ad needs replacing. I removed the door and found that the hinges were slightly bent and the hinge with the spring (right side) is not closing all the way (not enough tension). I removed both hinges and tested and the door closes much better. I tested the temperature in the unit using my multimeter and placing my thermal lead in the middle of the center rack. When I start the unit on Bake at 350 degrees and my multimeter was reading 220 degrees, I noticed that the control was not moving past 100 degrees. I pulled the unit out and removed the back cover. I verified ohms to the sensor and it was good. Also, I found that the oven light was not working. I am ordering a gasket, control, and l
Near Driftwood, TX 78619
Brandon
Job Details: 12/04/2018
OVEN KITCHENAID KOSE500ESS01 "Arrived on site for customer complaint of inner glass broken. Found window pack glass broke, I replaced window pack glass, tested good."
Near Buda, TX 78610
Brandon
Job Details: 12/04/2018
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 "Arrived on site for customer complaint of ice maker being broken, found thermistor holder broken, I replaced ice maker unit tested good."
Near Georgetown, TX 78633
Lou
Job Details: 12/04/2018
OVEN WHIRLPOOL WFG550S0HZ0 "arrived on site to inspect oven temps too cold. Upon further inspection, using my thermalcouple, I placed my thermal lead in the middle of the center rack and tested the unit on Bake at 350 degrees. At the 350 preheat, my temperature reading was 351 but the control read 330. When the Ignitor kicked the burner back on my reading was 337. Once the unit peaked it was reading 368. The average reading was 352. I calibrated the control +20 degrees. I advised the customer of my findings. No gas leaks detected during service, job completed."
Near , TX 78610
Brandon
Job Details: 12/04/2018
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site for customer complaint of unit leaking, found loose hose connection at water filter housing. Repaired the loose connection unit tested good"
Near Georgetown, TX 78633
Chase
Job Details: 12/04/2018
WASHER WHIRLPOOL WTW5500XW2 Arrived on site to check washer for leaking. Inspected unit completely and found hot water solenoid with water seeping from the baskets on valve. Also found hot water fill very loud. Removed hot water hose and I checked for debris buildup and found none. Ran manual test on hot/cold fill and valve is seeping water but not cracked or leaking profusely. Quoted for hot water solenoid. No additional labor with recent service history. Per customer request left back control cover off and washer pulled out so it can be used but watched and accessible. Customer is aware of electrical components being exposed. Return visit set for Thur end of day.; ordrng 1 W11168743 (HOT VALVE)
Near Austin, TX 78744
Kevin
Job Details: 12/04/2018
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Arrived on site and inspected refrigerator and found fresh food evaporator is frozen/frosted over. Refrigerator Will need to be defrosted in order to correct issue it will need to be unplugged for 36 hours minimum for ice to melt. Customer read and signed refrigerator defrost disclaimer. Also need to bring back ice dispenser lever and switch, also when refrigerator is finished being repaired right hand foot will need to be lifted to level doors.; ordrng 1 WPW10616134 (door-ice)"
Near Austin, TX 78724
Joseph C.
Job Details: 12/04/2018
DRYER MAYTAG MEDC465HW0 "Arrived on site for “not heating” complaint. Inspected unit and found high side of temp switch failing. Ordering new temp switch. Unit may be ran on medium heat, until return visit. Return for repairs on 12/06. Customer request last call of the day.; ordrng 1 WP8578354 (swtch-temp)"
Near Killeen, TX 76542
Al
Job Details: 12/04/2018
WASHER WHIRLPOOL NONE "Arrived to inspect washer not spinning. Customer turned unit, during Spin cycle, the unit made a high grinding noise during Spin cycle. THERE WAS NO MOD/ SERIAL TAG on the unit to allow me to order any parts for the unit. Unit Needs proper information for parts to be ordered and installed.NO PARTS ORDERED CUSTOMER will call back if MS is located from his paperwork from 2000."
Near Georgetown, TX 78633
Lou
Job Details: 12/04/2018
MICROWAVE WHIRLPOOL WMH32519FB0 "arrived on site to inspect microwave not heating. Upon further inspection, using a cup of water, I placed it in the unit and turned it on for a quick 30 second heat. While operating, I could hear the magnetron making a loud humming noise and at the end of the time, the water was still room temp cold. I removed the unit from the wall and I removed and replaced the magnetron, capacitor and diode. Before placing the unit back on the wall, I tested it with a cup of water on the quick 30 second heat and it operated as designed as the water was hot to the touch. I advised the customer (tenant) of the repairs ad advised that I would email the receipt to the landlord. Job completed."
Near Wimberley, TX 78676
Robert
Job Details: 12/04/2018
DISHWASHER KITCHENAID KUDS24SEBS1 Arrived on job for complaints of leaks. Found the vent assembly and gasket leaks also bearing on lower spray arm. Availability of parts not showing office to schedule ; ordrng 1 9742770 (vent assy. w/motor) and 1 9742780 (VENT COVER) and 1 9742782 (gasket) and 1 WP3376846 (seal) and 1 WP9742946 (bearing)
Near Austin, TX 78745
Kevin
Job Details: 12/04/2018
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Arrived on site and replaced fresh food door and nameplate, fridge is not currently hooked up to power or water, job complete"
Near Georgetown, TX 78628
Thomas L.
Job Details: 12/04/2018
COOKTOP JENN-AIR JGCP536WP01 Right front burner isn’t working unless the shaft/knob are wiggled. It turns out that this model has the switch mounted on the valve itself and does not come as a harness like a lot of models. Please let customer know and reschedule. ; ordrng 1 WPW10371235 (valve-brnr RIGHT FRONT)
Near Round Rock, TX 78665
Lou
Job Details: 12/04/2018
REFRIGERATOR MAYTAG MFI2570FEB01 "arrived on site to inspect ice dispenser sticking. Upon further inspection, I tested the ice dispenser and the separator opened very slowly as if it were dragging and took a long time to close. The customer advised that there have been several times, randomly, when the separator would stay open ad they would have to manually close it. I tested the separator several times but could not get it to stay open for longer than 4-5 seconds before it would close. Due to the issue of it staying open and having to manually close it, I removed and replaced the separator and then tested it. The new part opened much faster and closed faster as designed. I advised the customer of the repair. No water leaks observed during service, job completed."
Near Round Rock, TX 78665
Jonathan
Job Details: 12/04/2018
WASHER KENMORE 110.229321 "Arrived on site for washer, when starting cycle with lid opened it will press timer and case unit to stop. Disassembled unit and checked if cabinet was installed correctly, no issues. Checked self leveling feet. Bent lid hinge to connect to frame before touching timer. Tested lid and all other operations. All tested good, no water leaks present. Customer stated they used the unit for 9 washes and has not leak."
Near Austin, TX 78723
Joseph C.
Job Details: 12/04/2018
OVEN KITCHENAID KOSE500ESS02 "Arrived on site for “broken outer door glass” complaint. Inspected unit and found outer door glass to be broken. Removed and replaced outer door glass. Tested unit to preheat. Unit tests good
Near Pflugerville, TX 78660
Wesley
Job Details: 12/04/2018
RANGE WHIRLPOOL WFG540H0ES1 "Arrived on site and found unit not heating due to reading as already as 350f at room temp. Ordering control and and sensor and harness to repair, Customer has exchange scheduled. ; ordrng 1 W10797420 (harns-wire) and 1 W10833885 (sensor) and 1 WPW10348712 (cntrl-elec)"
Near Austin, TX 78752
Joseph C.
Job Details: 12/04/2018
DISHWASHER WHIRLPOOL WDF520PADW7 "Arrived on site for “dispenser door not operating” complaint. Inspected unit and found door spring broken. Removed and replaced dispenser. Tested unit. Unit is performing as designed. No leaks detected, at time of service. This is not a callback. Previous call was for entirely different system issue."
Near Killeen, TX 76549
Al
Job Details: 12/04/2018
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived to inspect the dishwasher rinse dispenser door not operational. I opened the door and noticed it was not making contact fully with the latch. I adjusted the latch and ran the unit through service test mode and unit tested as designed. LATCH ADJUSTMENT NO PARTS USED.JOB COMPLETED
Near Killeen, TX 76549
Al
Job Details: 12/04/2018
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Arrived to inspect unit not making ice. I verified the complaint and ordered W10884390- ICE MAKER for customer. All water lines were dry at the time of service. Assign to me if possible AR; ordrng 1 W10884390 (ICE MAKER)
Near Wimberley, TX 78676
Robert
Job Details: 12/04/2018
DISHWASHER WHIRLPOOL GU1200XTLS2 Arrived on job for complaints of no power. Found the fuse open replaced and test.
Near Killeen, TX 76542
Al
Job Details: 12/04/2018
DISHWASHER WHIRLPOOL WDF520PADM5 "Arrived to inspect ( OOR WILL NOT CLOSE WILL NOT LATCH - THERE IS MOLD INSIDE - WILL NOT DRAIN). Confirmed the complaint and opened the dishwasher and saw mold buildup from the standing water. I removed the kick plate and saw the dishwasher was at its highest height setting and it was screwed to the counters on the right and left side of the unit, not allowing any adjustments. I readjusted the latch and the unit was able to close and operate as designed. NO WATER LEAKS OBSERVED WHILE ON SITE.. unit drained as designed. NO PARTS NEEDED JOB COMPLETE"
Near Buda, TX 78610
Kevin
Job Details: 12/04/2018
WASHER MAYTAG MVWB835DC3 "F0E4 spin limited by water temperature, F3E2 inlet water temp fault, F9E2 water ring detected, ran all functions in manual diagnostic and all check good. Centered tub and basket by adjusting feet to prevent knocking thumping noise experienced by customer due to unbalanced loads. No water leaks from connections at time of service. If situation returns will need control, pressure hose and inlet valves"
Near Austin, TX 78753
Tyler B.
Job Details: 12/04/2018
DRYER MAYTAG MEDX6STBW1 Arrived on site for damage/ missing knob. Found time stub broke off. R&R timer and knob and tests good.
Near Pflugerville, TX 78660
Wesley
Job Details: 12/04/2018
RANGE WHIRLPOOL WFC150M0EB1 "Arrive on site and installed switch and burners. All checks good, unit is now operating as designed."
Near Austin, TX 78753
Joseph C.
Job Details: 12/04/2018
WASHER GE WCSR4170G1WW "Arrived on site for “not working” complaint. Inspected unit and found belt worn out. Removed and replaced belt. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near Lakeway, TX 78734
Paul
Job Details: 12/03/2018
COOKTOP JENN-AIR JGD3536GS00 Arrived onsite for the cooktop with the burners to high. I found the cooktop had been converted to LP but the low flame setting on the burner valves were not set for LP. I adjusted the valves and the unit is working as designed. Call complete.
Near Austin, TX 78738
Paul
Job Details: 12/03/2018
WASHER MAYTAG MVWB700VQ0 Arrived onsite for the washer to replace the previous diagnosed parts. I replaced the lid hinges and tested the washer. The door lock is working as designed and the washer completed the auto cycle with no other issues. There were no water leaks present at the time of service. Call complete.
Near Georgetown, TX 78633
James
Job Details: 12/03/2018
DISHWASHER KITCHENAID KDFE104DSS3 Arrived on site and tested operation. Found sump motor not running in diagnostics. Found unit has failed motor. Installed new sump assembly and tested for proper operation and leaks. Found unit working properly and all water connections dry at time of service. Job complete
Near Liberty Hill, TX 78642
James
Job Details: 12/03/2018
WASHER WHIRLPOOL WTW4855HW0 Arrived on site and found agitator has come off again. Installed new agitator and tested for proper fit. Agitator tests good. Job complete
Near Buda, TX 78610
Leonardo
Job Details: 12/03/2018
DISHWASHER WHIRLPOOL WDF510PAYS6 Arrived on site to test unit not heating. Test unit and found broken heater. Replaced heater test unit and unit test good job complete no leaks present at this time.
Near Lakeway, TX 78738
Paul
Job Details: 12/03/2018
REFRIGERATOR WHIRLPOOL ED5HHGXTQ00 "Arrived onsite for the refrigerator with neither side cooling properly. I turned the unit on when I arrived and checked the frost pattern on the evaporator. There was a poor frost pattern. I checked the compressor and found it drawing 1.6 amps in run. I found a hard start kit installed on the compressor. I unplugged the unit and waited a little while then plugged the unit back in. I found the compressor drawing 14 amps and not starting. There is something mechanically wrong with the compressor and it will need to be replaced. Ordering C-NOTES, W10309994 COMPRESSOR, WPW10143759 DRIER-UV, TJ90SF8404 ACCESS FITTING, & also ordering WP2188823 EVAPORATOR just in case. RS for Thu 12/6.; ordrng 1 C-NOTES (NEEDS PARTS AUTHORIZATION AND THE OFFICE WILL NEED TO RS.) and 1 TJ90SF8404 (ACCESS FITTING) and 1 W10309994 (COMPRESSOR) and 1 WP2188823 (EVAPORATOR) and 1 WPW10143759 (DRIER-UV)"
Near Austin, TX 78702
Scott
Job Details: 12/03/2018
DRYER MAYTAG MED5500FW0 Arrived on site for dead dryer . Found high limit had gone blown and also unit is dropping one of the legs . Replaced thermostat . Informed customer to have electrician to look at outlet and/or breaker . No lint build up at time of service . Job complete .
Near Austin, TX 78702
Scott
Job Details: 12/03/2018
DISHWASHER WHIRLPOOL KDFE104DSS2 "Arrived on site for dishwasher just stopping mid cycle . Ran diagnostics cycle . No error codes and ran wash completely . Checked float switch , drain motor , and wash motor all checked good . Ran normal wash and unit stopped working . Replaced control . Ran diagnostics all checked good . Ran a normal cycle and and unit performed as normal . No water leaks detected at time of service . Job complete ."
Near The Hills, TX 78738
Paul
Job Details: 12/03/2018
MICROWAVE KITCHENAID KHMS155LBL0 "Arrived onsite for the microwave that will not turn on. I found the fuse blown. I found 2 of the door switches welded closed. I replaced the door switches and interlocks. I replaced the fuse and tested the unit. When the magnetron turned on it’s started humming very bad like it has a cracked magnet. Ordering the mag, cap, and diode. Also ordering the grille because it broke when trying to remove it because of the age of the plastic. Ordering 8184608 GRILL-VENT, WPW10492276 DIODE, W10850446 CAPACTR-MG, & W10245183 MAGNETRON. RS for Thu 12/6.; ordrng 1 8184608 (GRILL-VENT) and 1 W10138793 (FUSE) and 1 W10245183 (MAGNETRON) and 1 W10850446 (CAPACTR-MG) and 1 WPW10492276 (DIODE)"
Near Austin, TX 78741
Scott
Job Details: 12/03/2018
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site for top shelf freezing . Ran diagnostics and found diffuser door stuck in open position. Replaced diffuser ,ran diagnostics and all checked good. No water leaks detected at time of service . Job complete ."
Near Georgetown, TX 78626
James
Job Details: 12/03/2018
REFRIGERATOR WHIRLPOOL WSF26C2EXY02 Arrived on site and tested operation. Found ice motor not running causing no ice to dispense. Found motor covered in ice. Thawed ice to inspect harness and found to be good. Installed new motor and tested. Unit now dispensing ice but seal of chute and the plastic retainer for the motor coupler have failed. Unit will need new chute to complete repair ; ordrng 1 WPW10293211 (chute)
Near Buda, TX 78610
Leonardo
Job Details: 12/03/2018
DISHWASHER KITCHENAID KDTE204DSS0 Arrived on site to replaced tub. Removed sump and motor and found motor rusted out and in bad shape will need new one. Spoke with Dona so see if use replaced tub and then just order sump and motor and she said not replaced tub due to call being a asurion warranty. Ordering new sump and motor office to reschedule needs approval. ; ordrng 1 WPW10455260 (SUMP AND MOTOR )
Near Austin, TX 78728
Lou
Job Details: 12/03/2018
MICROWAVE WHIRLPOOL WMH31017HS0 "arrived on site to install previously diagnosed and ordered parts. I removed the unit from the wall and removed the cover. I removed and replaced the main wiring harness due to the wiring to the venthood light and turntable motor being melted together. The customer purchased a venthood light at the previous service call. I removed and replaced the light. Before putting the unit back on the wall, I tested it and the magnetron was making a loud humming noise and the venthood light did not come on. I removed and replaced the magnetron, diode, and capacitor and main control. Tested the unit and it operated as designed. Due to the venthood light burning out and the wires being melted, it shorted the control. I advised the customer of the repairs. Job completed."
Near Austin, TX 78729
Lou
Job Details: 12/03/2018
WASHER WHIRLPOOL WFW75HEFW0 "arrived on site to inspect washer with F3E1 error code. Upon further inspection, I placed the unit in diagnostics and tested and it showed error codes F3E1 and F8E3. I cleared the codes and continued with testing. The unit operated as designed and at the end of testing the unit showed F3E1 error code again. I unplugged the unit and removed the back panel and top panel and inspected the connections from the tub to the air trap, air trap to sensor tube and sensor tube to the sensor. All connections were good. I removed the sensor tube from the sensor and air trap and checked for suds and they were clear. I reinstalled the parts and checked the J28 connector at the main control and it was good. Using my multimeter, I checked ohms from the main control J28 connector to the sensor and found the sensor to be open. I plugged the unit in and verified 5VDC at the J28 connector at the main control placing my black lead on J28-1 ad my red lead on J28-4 and I had 5VDC
Near , TX 78628
James
Job Details: 12/03/2018
RANGE WHIRLPOOL WFG515S0ES1 Arrived on site and tested operation. Found both front burner hard to ignite. Installed new burner head on front right but burner still having issue lighting. Found that unit will need new caps as the igniters are not sparking correctly due to caps. Also tested oven temps for customer concern of being too hot. Found oven average temp of 347 when set to bake at 350. Oven is heating properly. ; ordrng 1 W10881749 (cap-burner) and 1 WPW10183375 (cap-burner) and 1 WPW10515455 (burnr-head)
Near Cedar Park, TX 78613
Lou
Job Details: 12/03/2018
RANGE WHIRLPOOL WFE515S0ES1 "arrived on site to inspect range right front burner not working. Upon further inspection, I turned the burners on and all four operated as designed, except the right front burner did not heat on low. I found that the switch was shorted out. I removed and replaced the switch and tested the unit and it began to operated as designed. The element heated when the switch was turned to the low setting. I advised the customer of my finding. Job completed."
Near Kyle, TX 78640
Leonardo
Job Details: 12/03/2018
DISHWASHER WHIRLPOOL WDF330PAHS1 Arrived on site to test unit for unit not drying. Test unit and found heater working correctly. Advised customer that plastics and rubber will not dry. Customer is using rinse aid but plastic and Tupperware won’t dry job complete.
Near New Braunfels, TX 78132
Leonardo
Job Details: 12/03/2018
DISHWASHER WHIRLPOOL WDF510PAYS9 Arrived on site to test unit for unit not drying. Test heater and heater was working correctly. Unit washing and drying correctly. Customer head said she had just notice it didn’t have rinse aid.
Near Austin, TX 78704
Scott
Job Details: 12/03/2018
DISHWASHER KITCHENAID KDTE234GPS0 "Arrived on site for leaking dishwasher . Found supply valve has been leaking for awhile . Valve , door spring , and tub are starting to rust up . Will need to order tub ,spring and water valve . No other leaks detected . Quick pics attached . Customer is aware of time frame ; ordrng 1 8270020 and 1 W10327250 (fill valve assy) and 1 W10866978 (TUB)"
Near West Lake Hills, TX 78746
Scott
Job Details: 12/03/2018
WASHER WHIRLPOOL MHW8200FW0 "Arrived on site for not getting hot water . Ran diagnostics cycle , no error codes . All cycles are normal , filling during all stages normal . Found inconsistencies in omg reading on heater and sensor . Ordering heater , sensor and seal . Please call to set return . Nonwater leaks detected at time of service . ; ordrng 1 8181829 (SEAL) and 1 W10576399 (heater) and 1 WPW10467289 (sensor)"
Near Austin, TX 78728
Lou
Job Details: 12/03/2018
DISHWASHER KITCHENAID KDTE704DBL0 "arrived on site to install previously diagnosed and ordered part(s). Previous tech found that the main control was not sending voltage to the UI. I turned the power on to the unit at the switch on the wall and the unit powered up. I placed it in diagnostics and tested with no error codes. The unit operated as designed until the end when the fan was to come on and the unit shut down with no power at the UI. I removed and replaced the main control and tested again. I still had no power to the unit. I turned the power off at the wall and using my multimeter, I tested the junction box. With the power on, I was getting 122 volts. Plugged the connector to the fan and tested the unit and it came on but when the unit was to fill with water, the unit shut off completely again. I tested ohms to the motor at the connector at the control and it was good. I tested ohms to the water valve at the connection at the control and it was reading open. I removed the conne
Near Leander, TX 78641
James
Job Details: 12/03/2018
DRYER WHIRLPOOL WED8500BW0 Arrived on site and tested operation. Found unit taking multiple cycles to dry clothes. Inspected blower housing and found large clumps of lint built up as well as lint built up in dryer cabinet. Vacuumed all lint from unit and tested operation. Found drying issue due to a bird nest built in exterior vent. Instructed customer of finding and recommended to have the vent cleaned before using the dryer due to fire danger. Job complete
Near Georgetown, TX 78633
James
Job Details: 12/03/2018
DISHWASHER KITCHENAID KUDS02FRSS1 Arrived on site and tested operation. Found unit drained when cancel/drain selected. Ran diagnostics to test for errors and found none in memory. Unit working properly and drain is clear. Job complete
Near Austin, TX 78717
Lou
Job Details: 12/03/2018
ICE MACHINE KITCHENAID KUIA18PNLS5 "arrived on site to inspect ice machine leaking. Upon further inspection, I found the unit pulled out from the wall and plugged. Also, the water line water disconnected and the unit was dry on the inside. The customer advised that they came home one day and there was water all on the floor. The customer found that the main water line was leaking as was the water line coming from the valve to the back of the unit. The customer advised that the main water line was leaking even with the water turned off. I opened the door to the unit and found a large amount of mold on the tubing and inner walls of the unit. There was mold on the door and door bin. The customer questioned whether or not the unit could be repaired. I advised that the unit could be repaired if the parts are available, but I did not know whether or not the unit could be cleaned good enough to be used again. I advised the customer that I would notify my service manager and explain the situat
Near Georgetown, TX 78628
Lou
Job Details: 12/03/2018
MICROWAVE WHIRLPOOL WMH32519HZ1 "arrived on site to inspect microwave sparking. Upon further inspection, the customer advised that when they turned the unit on, it began to spark above the control panel inside the vent area. Using a cup of water, I turned the unit on for 30 seconds and could not duplicate the issue and found that the unit did not heat the water very well. I removed the unit from the wall and removed the cover. I found that the diode had arced on the capacitor wiring and also against the shield. I advised the customer of my findings. Due to the lack of heating and the arcing, I removed and replaced the magnetron, capacitor and diode ad tested the unit. The unit operated as designed. Job completed."
Near New Braunfels, TX 78130
Leonardo
Job Details: 12/03/2018
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived on site to test unit for dishes coming out cloudy. Test u it and found unit over sudsing when no soap was put in unit for test. Cleared the suds test unit and unit test god. Unit leaving white film from unit over sudsing.
Near New Braunfels, TX 78130
Leonardo
Job Details: 12/03/2018
OVEN JENN-AIR JJW3830DS01 Arrived on site to test unit for F2E1 error shorted keypad. Tried resetting unit and error code still there. Will need new panel W11232121. ordrng 1 W11232121 (PANE CONTROL )
Near Austin, TX 78705
Scott
Job Details: 12/03/2018
WASHER WHIRLPOOL WFW9250WW00 "Arrived on site for LF error code . Ran diagnostics no error codes found , during wash cycle no problems with filling . At end of cycle unit would siphon water back into the machine. Units are stacked . After a few mins water would be visible in tub . Customer had also mentioned loads still wet at end of cycle . Informed customer he will need a plumber to look into stand pipe issues . No water leaks detected at time of service . Job complete"
Near Leander, TX 78641
James
Job Details: 12/03/2018
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site and tested operation. Found heater and all functions working properly. I did find the inner door beginning to rust. Unit will need new inner door to repair. Instructed customer that the inner door is factory only and the office will call to get on schedule once part eta given. Found all water connections dry at time of service. ; ordrng 1 W11174980 (INNER DOOR)
Near West Lake Hills, TX 78746
Scott
Job Details: 12/03/2018
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for not finishing a cycle . In talking to customer , they had used the soak and wash cycle .Ran diagnostics cycle no error codes and unit performed normally but the dispenser door is sticking and sometimes will not stay closed . Ordering dispenser , return 12/7. No water leaks detected at time of service .; ordrng 1 WPW10671905 (dispenser)"
Near Georgetown, TX 78628
James
Job Details: 12/03/2018
DRYER WHIRLPOOL MGD8200FC0 "Arrived on site and tested operation. Found dryer making a rattling noise that gets louder the longer it runs. Found that the blower wheel has a warble to it when it turns. Attempted to replace but found it is seized onto the motor. Unit will need new motor, blower, blower housing and motor base to repair; ordrng 1 W11123147 (motor-drve) and 1 WPW10211911 (housing) and 1 WPW10242878 (base)"
Near Georgetown, TX 78628
James
Job Details: 12/03/2018
WASHER WHIRLPOOL WTW5000DW2 Arrived on site and tested operation. Found fault for motor clockwise circuit. Ran diagnostics and found motor making a bogged down sound when running clockwise. Inspected connections and found capacitor has failed. Unit will need new capacitor and control to repair; ordrng 1 W11158831 (CAPACITOR )
Near Austin, TX 78734
Paul
Job Details: 12/03/2018
WASHER WHIRLPOOL WFW92HEFW0 Arrived onsite for the washer with an F3E1 error again. I checked stored error codes and found an F3E2 & F8E3. I cleared the error codes and tried running diagnostics but the F3E2 reappeared as soon as the washer went to step C01. I checked the sensor from the ACU and my meter read 15.2K ohms. I replaced the ACU and tested the unit. I had the same results. Need to replace the lower harness and the sensor. Ordering WPW10467289 SENSOR & W10746378 HARNS-WIRE. RS for Thu 12/6.; ordrng 1 W10746378 (HARNS-WIRE) and 1 WPW10467289 (SENSOR)
Near Canyon Lake, TX 78132
Leonardo
Job Details: 12/03/2018
RANGE WHIRLPOOL WFE525S0HS1 Arrived on site to test unit for damaged front door panel. Foud damaged went to open box and found wrong color was sent and wrong brand. Received a Kenmore front panel not a whirlpool. Ordering new panel W11219379 office to reschedule. ; ordrng 1 W11219379 (FRONT DOOR PANEL STAINLESS )
Near New Braunfels, TX 78132
Robert
Job Details: 12/01/2018
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on job to replace rollers and rivet. Found clip that holds rivet missing. ; ordrng 1 W11251741 (CLIP)
Near Waco, TX 76704
Steve C.
Job Details: 12/01/2018
WASHER WHIRLPOOL WFW9400SW02 Arrived on site to replace all the parts per previous tech. Gain access to the control board and found the control is infested with roaches. There is also a roach droppings on other components on the unit. Office will need to contact AHS. ; saved tckt
Near Manor, TX 78653
Thomas L.
Job Details: 12/01/2018
OVEN WHIRLPOOL WOD93EC0AS01 Arrived on site at a lower oven door is locked. I’m walking lower oven door and tested lower oven with the door open in my hand holding the door latch closed. Both ovens work but lower oven latch needs to be replaced.
Near Georgetown, TX 78633
Lou
Job Details: 12/01/2018
DISHWASHER KITCHENAID KUDS30IXBT7 "arrived on site to inspect dishwasher top rack not pulling out all the way. Upon further inspection, I found that the top rack had jumped track on the left side and the left track stop is broken off. This is a completely different issue than before as the dispenser and back feed tube needed to be replaced. Both tracks need to be replaced due to them being twisted and bound and the stops are worn as are the tub wheels. I am ordering a track, 2 track rear stops, four (4) track tub wheels and will return with the prescreened track. I scheduled return service for 12/05/18. No water leaks observed during service.; ordrng 1 CNOTE (AUTHO PARTS) and 2 WPW10195622 (stop)s and 1 WPW10195623 (track) and 4 WPW10505748 (wheel-tub)s"
Near Austin, TX 78728
Tyler B.
Job Details: 12/01/2018
RANGE MAYTAG MGR6875ADS "Arrived on site for unit not working. Found unit powered on, but no buttons functioning. Unit will need control to complete repair.; ordrng 1 WP5701M802-60 (controlsw)"
Near Austin, TX 78704
Scott
Job Details: 12/01/2018
DISHWASHER KITCHENAID KDTM354DSS4 Arrived on site for leaking . Found diverter seal is leaking out the bottom of sump . Will need autho . Ordering sump and motor . No other leaks detected at time of service .; ordrng 1 AUTHO and 1 W10805015 (pump&motor)
Near Georgetown, TX 78633
Arthur B.
Job Details: 12/01/2018
WASHER MAYTAG MVWB950YW1 Arrived onsite for customer complaint of water leaking from top load washer. Manually filled unit. Found a little water coming from rear of tub where tub ring sits on tub. Also found rear dispenser not updated with siphon hole. Ordering new tub ring and dispenser to complete repair. R/S for 12/5. All water connections were dry at time of service.; ordrng 1 WPW10187307 (dispenser) and 1 WPW10362224 (ring-tub)
Near Dripping Springs, TX 78620
Kevin
Job Details: 12/01/2018
OVEN WHIRLPOOL WOD51EC0AS05 "Arrived on site and found upper door has a shallow dent on the left hand side, will need to bring back a new door panel to correct issue. Took one picture of dent; ordrng 1 W10577911 (oven door glass)"
Near Lakeway, TX 78738
Kevin
Job Details: 12/01/2018
DRYER WHIRLPOOL WED9470WW1 "Arrived on site and found error code F 28 for moisture center open, also found control panel is not functioning properly will need to bring back both to correct issue.; ordrng 2 WP3387223 (electrode)s and 1 WP3406653 (harns-wire) and 1 WPW10255229 (console)"
Near Austin, TX 78738
Kevin
Job Details: 12/01/2018
REFRIGERATOR JENN-AIR JUD24FCERS00 "Arrived on site and found compressor is running, condenser fan is running and both evaporator fans are running. There is no visible frost pattern on the evaporator and the over temperature alarm is chiming in blinking on the UI. Temperature in both sections is 70° spoke with tech line they recommended a sealed system repair. Also spoke with LM Will need to bring back compressor and evaporator to correct issue.; ordrng 1 SF8404 (STUB) and 1 W10143759 (drier (service)) and 1 WPW10772872 (compressor)"
Near Austin, TX 78738
Cliff
Job Details: 12/01/2018
OVEN WHIRLPOOL WOS51EC0AS04 Arrived on site to diagnose an oven that is not operating at all. Tested unit and found control panel thermal fuse open cutting power to control board. Replaced control panel thermal fuse and tested unit. Found all is functioning properly at this time.
Near Salado, TX 76571
Steve C.
Job Details: 12/01/2018
REFRIGERATOR KITCHENAID KSSC42FKS00 Arrived on site for the unit will not turn on. Tested the unit and found the lights will turn on when opening the door and found the unit UI was turned off. Turn the unit on and the compressor and all fans were working properly. Advise the customer to wait 24 hours for the unit to start freezing and cooling. All water connections were dry at the time of service.
Near Salado, TX 76571
Steve C.
Job Details: 12/01/2018
WASHER WHIRLPOOL MVWX655DW1 Arrived on site for the unit will not turn on. Tested the unit and there’s 120 volts to the control but the unit will not light up. Found the control has shorted. Replaced the control and calibrated the unit. Unit works properly and all water connections were dry at the time of service.
Near Pflugerville, TX 78660
Thomas L.
Job Details: 12/01/2018
RANGE WHIRLPOOL WFG505M0BB2 Arrived on site four unit tripping breaker. Found shorted control board. Replaced and tested. Unit no longer trips breaker. This is an inventory home and there was nobody to sign my ticket.
Near Manor, TX 78653
Thomas L.
Job Details: 12/01/2018
REFRIGERATOR WHIRLPOOL WRF555SDFZ06 arrived on site for no ice condition. Tested unit and found temperature is 0° in freezer and 38° in fresh food section. Water pressure to unit is good. Found a jammed cube in the icemaker injector blades. Removed jammed cube and icemaker completed cycle properly. Oh water connections or dry.Cnhalstead@gmail.com