Near Waco, TX 76712
Arthur B.
Job Details: 07/03/2018
EL7ATRRKS01(Standalone Refrigerator) - Arrived onsite for customer complaint of no cool symptom on standalone refrigerator. Removed evaporator cover. Checked pressure and found vacuum on low side. Used UV light and found dye in lower right hand side of evaporator covered by insulation. Found leak coming from evaporator. Unit will need new evaporator. R/S customer for Thursday 7/12. No water connections made to unit.
Near Austin, TX 78717
Lou
Job Details: 07/03/2018
arrived on site to install previously diagnosed and ordered parts. Removed and replaced all three switches and both interlocks and tested the unit. Unit operated as designed. Job completed.
Near Austin, TX 78737
Brandon
Job Details: 07/03/2018
Arrived on site for dishwasher not coming on, found no power getting to dishwasher, found power switch was in off position, flipped power switch on, unit tested good. Water lines were dry at time of service.
Near Austin, TX 78717
Lou
Job Details: 07/03/2018
arrived on site to inspect venthood not working. Upon further inspection, I verified that the breaker was good and then verified voltage at the power cord and voltage going in to the unit. I verified ohms at the fan and switch but the switch was open. I removed and replaced the switch and the unit operated as designed. Advised the customer on cleaning tips for the venthood and what to cleaning items to use. Job completed.
Near Harker Heights, TX 76548
Mike G.
Job Details: 07/03/2018
WDF530PAYM5, Arrived on site for unit not washing checked unit and found that the unit will fill but motor and pump will not start unit will need mot and pump replaced replaced part checked unit and unit is now washing checked unit for water leaks and no leaks found at time of srv...
Near Harker Heights, TX 76548
Mike G.
Job Details: 07/03/2018
WDF530PAYM5, Arrived on site for unit not washing checked unit and found that the unit will fill but motor and pump will not start unit will need mot and pump replaced replaced part checked unit and unit is now washing checked unit for water leaks and no leaks found at time of srv...
Near Georgetown, TX 78626
Cliff
Job Details: 07/03/2018
Whirlpool refrigerator WRS325FDAM04. Arrived on site to diagnose a refrigerator with a no ice condition. Tested unit and found icemaker thermostat has failed causing the unit not a cycle or activate heating element. Replaced icemaker assembly and tested unit. Found all is functioning properly at this time.
Near Waco, TX 76705
Arthur B.
Job Details: 07/03/2018
WDT970SAHV0 (Dishwasher) - Arrived onsite for customer complaint of dishwasher not washing dishes. Tested unit and found sump n motor not pumping water. Removed faulty sump and installed new replacement. Reassembled and tested. Unit now fills,washes,drain and heats as intended. No other issues found. All water connections were dry at time of service.
Near Cedar Park, TX 78613
Lou
Job Details: 07/03/2018
arrived on site to install previously diagnosed and ordered part. I quoted the customer $126.30 for the water valve and $189.99 RF410 for labor but minus the service fee which was paid at previous service call. The total including tax for this service was $234.14. The customer agreed to and paid for the services. I removed and replaced the water inlet valve and tested the unit. Unit operated as designed and no water leaking from dispenser. I used manufacturers approved silicone to seal gapping in the rc and fc along the molding of the cabinet and chassis. No water leaks observed during service. Job completed.
Near Luling, TX 78648
Joseph C.
Job Details: 07/03/2018
WTW5000DW1 Arrived on site for “making grinding noises” complaint. Inspected unit and found inlet valves clogged with debris. Removed hoses and flushed valves and hoses. Reconnected hoses. Tested unit with towels and water. Unit is performing as designed. No leaks detected, at time of service.
Near Georgetown, TX 78633
Thomas L.
Job Details: 07/03/2018
Near Leander, TX 78641
Lou
Job Details: 07/03/2018
arrived on site to install a regulator for the customer. Upon arrival, I found that the connector from the gas line to the connector was missing. I spoke to the builder who advised that he would have his plumber install the regulator due to the missing parts. I gave regulator to the builder, David, and had him sign the receipt. No gas leaks detected during service as the gas was turned off.
Near Temple, TX 76501
Arthur B.
Job Details: 07/03/2018
KRMF706ESS01 (French Door Refrigerator) - Arrived onsite for customer complaint of condensation build up in FC section. Removed door and found rails not fully closing. Removed LH/RH rails and installed new replacements. Dried all condensation and reassembled. Door seals good to cabinet. No other issues found. All water connections were dry at time of service.
Near Georgetown, TX 78628
Lou
Job Details: 07/02/2018
arrived on site to inspect cooktop grates not level. Upon further inspection, I found that the actual left and right rear cooktops are warped making the grates not level and move from corner to corner. The unit is writhing the 30 days of cosmetic repair; therefore, I will order two grate kits and the l Eat and right cooktops and request a two man job for this cooktop. Office to schedule return service. No gas leaks observed during service.
Near Austin, TX 78724
Joseph C.
Job Details: 07/02/2018
WFW85HEFC1 Arrived on site for “control panel is not working” complaint. Per previous diagnosis and discussion with techline, removed and replaced control panel, control, ui harness and installing ferrite beads. Tested unit. Unit is performing the same as on first arrival. Called techline and spoke with Bruce(Ref# 7722367136). Large microwave tower is in view and interfering with proper function of washer and dryer. Whirlpool can not facilitate further repairs in relation to this particular problem.
Near Hutto, TX 78634
Jerry C.
Job Details: 07/02/2018
66514753N510 Arrived to inspect unit not working. I found the chassis had came free of its mounting and the door would pop open during the cycle. The diverter for the sump assembly was leaking and will require replacement. Office to order sump assembly and mounting brackets. I advised the customer not to use the machine until the sump is replaced. No leaks of the water supply observed during service.
Near Belton, TX 76513
Dona
Job Details: 07/02/2018
Arrived on site for water not circulating, found seized wash motor. Replaced sump and motor assy. Ran through diagnostics, verified operations check good. All water connections dry. Customer closed on home 4/10/18 unit is covered under mfg warranty.
Near Driftwood, TX 78619
Brandon
Job Details: 07/02/2018
Arrived on site for customer complaint about bad smell, I removed the top lid, the tub ring, the basket huh, and inner basket, I cleaned the outer tub and filter, unit tested good mechanically during automatic diagnostic test. Water lines were dry at time of service.
Near Georgetown, TX 78628
Lou
Job Details: 07/02/2018
arrived on site to inspect dryer nut falling inside of unit. Upon further inspection, I found that the unit was not wired up and the customer was attempting to install a new power cord when the wire nut fell inside the unit. I quoted the customer DR200 $179.99 to clean the unit and install the power cord. The customer agreed to the service and fair fees. I found the wire nut inside the unit under the drum. I retrieved the nut and used my vacuum to clean out the unit. I put the unit back together and installed the power cord and tested and the unit operated as designed. No lint observed at the end of service. Job completed.
Near Austin, TX 78737
Brandon
Job Details: 07/02/2018
Arrived on site for customer complaint of dryer taking to long to dry clothes. I removed the vent hose, checked for proper temperature at exhaust, unit tested good. Used vent test, found air flow issue, instructed customer to have vent checked.
Near Bertram, TX 78605
Thomas L.
Job Details: 07/02/2018
Near San Marcos, TX 78666
Connor M.
Job Details: 07/02/2018
ED2VHEXVQ01 whirlpool refrigerator Arrived on site to inspect unit for water tasting off. Fiund customer has a non whirlpool approved water line to unit which is the only thing that can change taste of water besides filter. All other internal waterlines are intert non reactive plastic that cant alter flavor of water per whirlpool. Informed customer ideal water lines are made of copper. Unit working properly, no leaks detected.
Near Killeen, TX 76543
Arthur B.
Job Details: 07/02/2018
GS5SHAXNL00 (SxS Refrigerator) - Arrived onsite for customer complaint of icemaker not making ice. When arrived, customer advised that they under the impression that unit is getting replaced under AHS. Advised customer that is between AHS and customer. No services performed on refrigerator. All water connections were dry at time of service
Near Dripping Springs, TX 78620
Brandon
Job Details: 07/02/2018
Arrived on site for part hanger, I replaced all parts, switch, spring, shield, and pad, unit tested good. Water lines were dry at time of service.
Near Driftwood, TX 78619
Luis
Job Details: 07/02/2018
Refrigerator-installed bushing to door spring
Near San Marcos, TX 78666
Connor M.
Job Details: 07/02/2018
WRV986FDEM01 whirlpool refrigerator Arrived on site to install parts for repair. Installed ui. Unit filling properly, no leaks detected.
Near Jarrell, TX 76537
Dona
Job Details: 07/02/2018
Arrived on site for LF front and right front elements staying on high even when set to low. Found both infinite switches stuck in high position. Replaced left front, and right front infinite switches. All operations check good. Customer uninstalled unit as contractor had attached to cabinets.
Near Killeen, TX 76542
Arthur B.
Job Details: 07/02/2018
WFE515S0EB0 (Freestanding Range) - Arrived onsite for customer complaint of freestanding range RF element stay on high and will not adjust. Removed back cover and found RF infinite switch contacts shorted. Removed switch and installed new replacement. Reassembled and tested. RF element adjusts as intended. No other issues found.
Near Martindale, TX 78655
Connor M.
Job Details: 07/02/2018
WTW4815EW0 whirlpool washer Arrived on site to repair unit for not starting. Replaced control board and calibrated. Unit working properly, no leaks detected.
Near Buchanan Dam, TX 78609
Thomas L.
Job Details: 07/02/2018
Near Austin, TX 78748
Luis
Job Details: 07/02/2018
Refrigerator-added adhesive to gaps in liner chute
Near Copperas Cove, TX 76522
Arthur B.
Job Details: 07/02/2018
WDT730PAHZ0 (Dishwasher) - Arrived onsite for customer complaint of dishwasher not washing dishes. Tested unit and found unit will and diverter keeps running and not stop to allow pump to spray water. Also found heater has short as well. Ordering control,sump n motor and heater to complete repair. R/S service for Friday 7/6. No other issues found. All water connections were dry at time of service.
Near Austin, TX 78738
Brandon
Job Details: 07/02/2018
Arrived on site for customer complaint of deli drawer hitting left side refrigerator door gasket. Called tech line to see if the hinges can be adjusted, they can not. Tech line instructed me to inform customer to just be careful opening the deli drawer. Water lines were dry at time of service.
Near Jarrell, TX 76537
Dona
Job Details: 07/02/2018
Arrived on site for noise complaint. When door opens customer states she will hear 3 clicks, does not happen every time. Open and closed door dozens of times and ran unit with water numerous times. Inspected door switches and interlocks, all check good. Inspected control, no issues at this time. All operations check good. No abnormal noises, unit does not error out on door.
Near Wimberley, TX 78676
Connor M.
Job Details: 07/02/2018
WRX735SDHZ00 whirlpool refrigerator Arrived on site to tets unit for rattling noise. Powered compressor in and found rattiling coming from condenser line whichwas missing run Bber gromet. Reinstalled rubber grommet. Unit no longer rattling. Notating for future use; unit has obviously been dropped on left rear corner causing notable structural damage which is likely what damaged compressor in the first place. Unit working properly, no leaks detected.
Near Jarrell, TX 76537
Dona
Job Details: 07/02/2018
Arrived on sight for rust spots throughout both fridge doors and freezer door, used as brightener to clean rust. Showed customer how to use product to clean and brighten stainless steel surfaces. Product did remove rusting. All water connections dry,
Near Lampasas, TX 76550
Arthur B.
Job Details: 07/02/2018
WRF989SDAW00 (French Door Dual Evaporator Refrigerator) - Arrived onsite for customer complaint of French door refrigerator making a loud humming noise when running. Removed FC evaporator cover and found ice build up near FC evaporator motor. Used steamer to remove ice build up. Reassembled. Tested unit. Unit now runs quietly as intended. No other issues found. No water connection made to unit at time of service.
Near Austin, TX 78703
Joseph C.
Job Details: 07/02/2018
JDS9860AAP Arrived on site for “inconsistent ignition on front left burner” complaint. Inspected unit and found corrosion byproducts under burner caps. Cleaned burner heads. Tested unit. Unit is performing as designed. No leaks detected' at time of service. Service fee applies.
Near Kempner, TX 76539
Arthur B.
Job Details: 07/02/2018
MDE4658AYW (Dryer) - Arrived onsite for customer complaint of dryer making noises when tumbling. Removed bulkhead and found drum rubbing on blower housing. Removed right side support and installed new replacement. Adjust support bracket to lift drum up off housing. Reassembled and tested. Drum now tumbles quietly. No other issues found. Dryer vent and lint trap was clean of lint at time of service.
Near Leander, TX 78641
Lou
Job Details: 07/02/2018
arrived on site to inspect dishwasher door not opening/closing properly. Upon further inspection, I found that both friction pads were missing and found one on the floor under the unit that was split. I installed two new PDFs and tested the door and it worked as designed. I placed the unit in diagnostics and tested and the unit operated as designed. No water leaks observed during service. Job completed.
Near Austin, TX 78705
Joseph C.
Job Details: 07/02/2018
WDF330PAHS1 Arrived on site for “no power” complaint. Inspected unit and found unit misfired, at power junction. Wired correctly. Tested unit. Unit is performing as designed. No leaks detected, at time of service. There is no power to wall plug, for unit.
Near New Braunfels, TX 78132
Connor M.
Job Details: 07/02/2018
KUIS15NNZB0 kitchenaid ice machine Arrived on site to test unit for not making ice. Found condensor fan not running. Replaced condenser fan and tested unit. Unit working properly. No leaks detected.
Near Georgetown, TX 78633
Dona
Job Details: 07/02/2018
Arrived on site for no operation, found wires blackened to cavity tco and primary door switch, not allowing connection to come in contact with switch. Removed charring around wiring. Allowing for wiring to make connection to tco and switch. replaced, switches, harness and tco. Wiring harness-115.903 switches-60.35 eachThermostat-70.70Labor-mw110 harness replace-184.99 total of 598.23Collected 598.23 on check 3860 on last visit. Verified operations, all operations check good.
Near Copperas Cove, TX 76522
Arthur B.
Job Details: 07/02/2018
MMV4205DS1 (OTR Microwave) - Arrived onsite for customer complaint of OTR microwave not heating. Used microwave safe test light and found no light illuminated. Found unit will need new magnetron to complete repair. R/S next available for 7/5. No other issues found.
Near Austin, TX 78738
Brandon
Job Details: 07/02/2018
Arrived on site for customer complaint of dispenser handle broken, found handle was broken, and dispenser was molding, customer wanted me to replace the dispenser as well. I replaced dispenser and handle, unit tested good. Water lines were dry at time of service.
Near Seguin, TX 78155
Daniel A.
Job Details: 07/02/2018
W8TXNGFWB01 Not cooling. Not going into defrost. Checked heater/bimetal. Replaced defrost control Defrosted unit. Checked evaporator. Normal operation after service
Near Leander, TX 78641
Lou
Job Details: 07/02/2018
arrived on site to inspect microwave making extra beeping noise. Upon further inspection, I placed a cup of cold water in the unit and turned it on for 30 seconds. At the end of the cycle, the end-of-cycle beep came on but I could hear a second beeping noise. I pressed the #1 button to turn off the keypad beeps and tested again. Again at the end of the cycle I could hear two beeps almost like an echo. I advised the customer that I am going to replace the control and would return on 07/05/18 to do so. Customer advised that someone would be available that date.
Near Austin, TX 78748
Robert
Job Details: 07/02/2018
WFG320M0BW2 Arrived on job for complaints of headache were using range. Test burners color and size normal. Run burners for time no sensor picking up unsafe levels. Recommend customer use ventilation fan if oven in operation. No gas leaks detected.
Near Leander, TX 78641
Lou
Job Details: 07/02/2018
arrived on site to inspect range rubber bumper broken off of grate. Upon arrival, the customer showed me that one of the rubber bumpers was missing/broken off of the left grate. I removed and replaced both grates as the part is a kit of both grates. Tested unit and unit operates as designed. No gas leaks detected during service.
Near Hutto, TX 78634
Nathaniel B.
Job Details: 07/02/2018
Model WFG515S0EB1, Arrived on call for front power burners not lighting right away or at all, replaced new style burner caps and all tested good, call complete, no gas leaks at time of call, call complete.
Near Hutto, TX 78634
Nathaniel B.
Job Details: 07/02/2018
Model WFG515S0EB1, Arrived on call for front power burners not lighting right away or at all, replaced new style burner caps and all tested good, call complete, no gas leaks at time of call, call complete.
Near Killeen, TX 76549
Arthur B.
Job Details: 07/02/2018
ED5VHEXTL01(SxS Refrigerator) - Arrived onsite for customer complaint of SxS refrigerator to dispensing ice or water. Removed UI assembly and found bracket holding switches was broken. Removed broken bracket and installed new replacement. All installed new light bulb. Reassembled. Both water and ice on dispenses as intended. No other issues found. All water connections were dry at time of service.
Near Marble Falls, TX 78654
Thomas L.
Job Details: 07/02/2018
Near Leander, TX 78641
Wesley
Job Details: 07/02/2018
Reset unit to restore oven panel function
Near Georgetown, TX 78633
Dona
Job Details: 07/02/2018
Arrived on site for high temperature in refrigerator section. Found damper motor is stalling not opening to allow for air flow in to fridge. Voltage to damper checks correctly. Temps in freezer are at -1 degrees, fridge temps at 56 degrees, no ice build up. Will need to replace damper assy. Part 145.57 Labor rf350-189.99 tax27.68 Total-363.24 collected 363.24 check 7208 All water connections dry. Rescheduled for 7/5/18 Thursday.
Near Killeen, TX 76549
Arthur B.
Job Details: 07/02/2018
WRF555SDFZ02 (Refrigerator) - Arrived onsite for customer complaint of French door refrigerator it making crushed ice. Removed ice bin and found guide rod not properly inserted between solenoid. Advised customer on how to install ice bin. Customer also concerned about popping noise when door is opened in RG RC door. Removed door and applied petroleum jelly to cam. Reinstalled door. Door now opens/closes with no pop noises. No other issues found. All water connections were dry at time of service.
Near Round Rock, TX 78665
Nathaniel B.
Job Details: 07/02/2018
Model WRB322DMBM00, Arrived on call for ice maker not making ice, found only 84 ac volts to ice maker with freezer light switch closed on freezer, pulled out freezer light switch and it unthawed and reinstalled it and know with switch reinstalled is getting 120 ac volts to ice maker and ice maker cycled but when closing light switch the light flickers for 10 seconds even though light switch is closed and then light goes out, will need to order freezer light switch, will reschedule for 7/4/18, no water leaks at time of call.
Near Round Rock, TX 78665
Nathaniel B.
Job Details: 07/02/2018
Model WRB322DMBM00, Arrived on call for ice maker not making ice, found only 84 ac volts to ice maker with freezer light switch closed on freezer, pulled out freezer light switch and it unthawed and reinstalled it and know with switch reinstalled is getting 120 ac volts to ice maker and ice maker cycled but when closing light switch the light flickers for 10 seconds even though light switch is closed and then light goes out, will need to order freezer light switch, will reschedule for 7/4/18, no water leaks at time of call.
Near Canyon Lake, TX 78133
Diego G.
Job Details: 07/02/2018
Arrived on site. Replaced ice maker assy due to ice clumping up together because of sensor on icemaker. Cycled icemaker, all functions tested OK. No leaks present. Job complete
Near Canyon Lake, TX 78133
Diego G.
Job Details: 07/02/2018
Arrived on site. Replaced ice maker assy due to ice clumping up together because of sensor on icemaker. Cycled icemaker, all functions tested OK. No leaks present. Job complete
Near Canyon Lake, TX 78133
Diego G.
Job Details: 07/02/2018
Arrived on site. Replaced ice maker assy due to ice clumping up together because of sensor on icemaker. Cycled icemaker, all functions tested OK. No leaks present. Job complete
Near New Braunfels, TX 78130
Connor M.
Job Details: 07/02/2018
MEDC215EW1 maytag dryer Arrived on site to test unit for long dry cycles. Found almost no air movment out external exhaust. Confimred blockage not in dryer. Instruct customer in having vents cleaned. Madeaware of potential fire hazard.
Near Buda, TX 78610
Robert
Job Details: 07/02/2018
WED6600VW0 Arrived on job to replace control. After replacement of part test dryer air flow and temperature range, operation normal.
Near Austin, TX 78736
Brandon
Job Details: 07/02/2018
Arrived on site for customer wanting his dryer door switched to the other side, I quoted customer and switched door around, unit tested good, vent was clear at time of service.
Near New Braunfels, TX 78130
Connor M.
Job Details: 07/02/2018
MEDX655DW maytag dryer Arrived on site to test unit for lint not catching in screen and long dry times. Found blower wheel loose and damaged. Replaced blower wheel and tested unit. Unit working properly. Instruct on proper venting and fire hazard.
Near Pflugerville, TX 78660
Joseph C.
Job Details: 06/30/2018
WED92HEFW1 Arrived on site for “not cooling” complaint. Inspected unit and found high limit thermostat had failed. Removed and replaced thermostat. Tested unit. Unit is performing as designed. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy.
Near Hutto, TX 78634
Joseph C.
Job Details: 06/30/2018
WRB322DMBM00 Arrived on site for “no ice production” complaint. Inspected unit and found icemaker defective. Removed and replaced icemaker. Tested unit unit is performing as designed. No leaks detected, at time of service.
Near Copperas Cove, TX 76522
Arthur B.
Job Details: 06/30/2018
MTW5720TQ0 (Top Load Washer) - Arrived onsite for customer complaint of top load washer stopped mid cycle and no function. Removed console and found lid switch had shorted out. With customer’s permission was able to bypass lid switch. U it was able to turn on and drain out. Advised customer she can use but unit will no stop. Will have to manually stop. Next available us 7/5. No other issues found. All water connections were dry at time of service.
Near Copperas Cove, TX 76522
Arthur B.
Job Details: 06/30/2018
KRMF706ESS01 (Dual Evaporator French Door Refrigerator) - Arrived onsite for customer complaint of ice getting stuck in chute and not dispensing ice. Removed ice bin and found customer using crushed ice setting. Cleaned out ice bin and advised customer to run a few cubes of ice on CUBED setting to flush out chute. This is prevent jamming. No other issues found. All water connections were dry at time of service.
Near Round Rock, TX 78664
Joseph C.
Job Details: 06/30/2018
M169W Arrived on site for door latch broken” complaint. Inspected unit and found door latch spring and door latch broken. Ordering new. Both items are discontinued and will need parts research. Office to schedule return visit.
Near Round Rock, TX 78664
Joseph C.
Job Details: 06/30/2018
W131W Arrived on site for “no bake” complaint. Inspected unit and found bake element burned through. Ordering new. Return for repairs on 07/05.
Near Killeen, TX 76543
Arthur B.
Job Details: 06/30/2018
ASD2620HRB (SxS Refrigerator) - Arrived onsite for customer complaint of SxS refrigerator not cooling in both sections. Removed back panel and attempted to test compressor. Found compressor is locked up and will not start. Unit will need new compressor to compete repair. Ordering RC control as well. Advised customer that AHS must approve parts before we can repair. OF to contact customer. Unit unplugged at this time. All water connections were dry at time of service.
Near Round Rock, TX 78665
Joseph C.
Job Details: 06/30/2018
KDTM354DSS4 Arrived on site for “leaking from bottom of unit” complaint. Inspected unit and found hose, from inlet valve to tub to be fractured. Removed and replaced hose. Tested unit. Unit is performing as designed. No leaks detected, at time of service.
Near Harker Heights, TX 76548
Arthur B.
Job Details: 06/30/2018
WRX988SIBM03 (Dual Evaporator Refrigerator) - Arrived onsite to install new compressor to French door refrigerator from my prior visit’s diagnosis. Upon removing compressor, found compressor extremely hot to touch. Removed compressor and installed new replacement. Vacuumed unit down to -25PSI. Charged system with 5.50oz of R134a refrigerant. Checked condenser fan. Found pin connection was bent inside moles connector. Was able to straighten connector and reinstalled connector. Tested unit. Found compressor running with good air flow on condenser fan motor. Good frost pattern found on evaporator. Advised customer to wait 24-48 hrs for unit to cool down. All water connections were dry at time of service.
Near Buda, TX 78610
Robert
Job Details: 06/30/2018
Wdt720padm2 replacement of dispenser
Near Austin, TX 78723
Joseph C.
Job Details: 06/30/2018
KODE300ESS02 Arrived on site for “timer not functioning properly” complaint. Per my previous diagnosis, removed and replaced control panel. Tested unit. Unit is performing as designed.
Near Harker Heights, TX 76548
Arthur B.
Job Details: 06/30/2018
WFW92HEFW0 (Front Load Washer) - Arrived onsite for customer complaint of front load washer not spinning clothes out. Did find customer had spin settings to off. Advised customer on how to set spin setting before starting cycles. Removed front assembly to verify drain trap is clean. Found trap clean. No other issue found. All water connections were dry at time of service.
Near Austin, TX 78728
Joseph C.
Job Details: 06/30/2018
WDT920SADM2 Arrived on site for “flooding dishwasher” complaint. Inspected unit and found door gasket to be missing from dispenser. Previous flooding issue has been resolved. Removed and replaced dispenser. Tested unit. Unit is performing as designed. No leaks detected from washer or under sink, at time of service.
Near Killeen, TX 76542
Arthur B.
Job Details: 06/30/2018
ED5FHEXSB00 (SxS Refrigerator) - Arrived onsite for customer complaint of SxS refrigerator making loud noises when running. Could hear condenser motor whining loudly. Unit will need new condenser fan motor and ordering evaporator motor just in case. R/S for Thursday 7/5. All water connections were dry at time of service.
Near Leander, TX 78641
Lou
Job Details: 06/29/2018
arrived on site to inspect cooktop right side burners not igniting correctly. Upon further inspection, I found that when both right side knobs/valves are turned to ignite they have to be pushed all the way down in order for the Ignitor to work. I tested both left knobs/valves and when I turned them to spark the Ignitor I did not have to push the knows all the way down. I removed the Ignitor wiring harness from the right rear valve and removed the harness from the left rear valve and placed it on the right rear valve and tested. I did not have to push the knob all the way down in order for the Ignitor to spark. I am ordering a wiring harness and right rear valve and will return with the pre-diagnosed right front valve. Office to schedule return service. No gas leaks detected during service.
Near Temple, TX 76502
Dona
Job Details: 06/29/2018
Arrived on site for no operation on unit. Found loose wire nuts on incoming line voltage not supplying voltage to control. Tightened wire nuts and verified operations, all water connections dry. Unit running to spec.
Near New Braunfels, TX 78130
Daniel A.
Job Details: 06/29/2018
GLWN2800D1WS Leaking water during use. Gearcase leaking oil. Basketbslipping during agitation causing water to spill over side. Replaced shifter/gearcase. Checked water inlet and drain hoses. No leaks detected. Normal operation after service
Near Elgin, TX 78621
Nathaniel B.
Job Details: 06/29/2018
Model WFW75HEFW0, Unit has a 14 month parts and labor warranty through aarons, Arrived on call for washer not washing cloths properly and not spinning properly, checked for error codes and got f3 e1 which is a water level system error, f8 e3 which is a over flow condition, found drain pump has failed its making noise that is not normal and is not draining properly which is causing cycle to cancel, ran auto test and unit is filling properly with water, will order drain pump and install it to test if trap or pressure sensor or pressure hose are needed, no water leaks at time of call. Will reschedule for 7/5/18 customer not to use unit until repaired.
Near Elgin, TX 78621
Nathaniel B.
Job Details: 06/29/2018
Model WFW75HEFW0, Unit has a 14 month parts and labor warranty through aarons, Arrived on call for washer not washing cloths properly and not spinning properly, checked for error codes and got f3 e1 which is a water level system error, f8 e3 which is a over flow condition, found drain pump has failed its making noise that is not normal and is not draining properly which is causing cycle to cancel, ran auto test and unit is filling properly with water, will order drain pump and install it to test if trap or pressure sensor or pressure hose are needed, no water leaks at time of call. Will reschedule for 7/5/18 customer not to use unit until repaired.
Near New Braunfels, TX 78130
Diego G.
Job Details: 06/29/2018
Arrived on site. Replaced wash plate and hub assy. Ran diagnostic test three separate times to make sure washer was spinning correctly. all functions tested OK. No leaks present. Job complete
Near New Braunfels, TX 78130
Diego G.
Job Details: 06/29/2018
Arrived on site. Replaced wash plate and hub assy. Ran diagnostic test three separate times to make sure washer was spinning correctly. all functions tested OK. No leaks present. Job complete
Near New Braunfels, TX 78130
Diego G.
Job Details: 06/29/2018
Arrived on site. Replaced wash plate and hub assy. Ran diagnostic test three separate times to make sure washer was spinning correctly. all functions tested OK. No leaks present. Job complete
Near Belton, TX 76513
Dona
Job Details: 06/29/2018
Arrived on site to replace bubbled control panel. Caused from venting not being properly aligned. Replaced control panel, verified venting is in correct place. Verified functionality of unit all operations check good.
Near Belton, TX 76513
Dona
Job Details: 06/29/2018
Arrived on site for no cool in freezer, temps in fridge seeming higher. Found no frost pattern in freezer section and 44 degrees in fridge, evaporator motors are running, condenser fan running, compressor is running. Nomfrost build up on evaporator in ff section. Per service pointer S71233. Will need to replace evaporator, and compressor. Will need process stub and dye drier as well. Will need authorization and 2 hours repair time. Sent skype to office to reschedule customer. All water connections dry.
Near Leander, TX 78641
Lou
Job Details: 06/29/2018
arrived on site to inspect microwave not working. Upon arrival, the customer advised that the unit was being used and kept saying door open on the display then it stopped. Customer advised that they checked the breaker box and it was good. I found that the top switch was open and when I popped the cam plat back into place the switch was stuck. I checked ohms at the fuse and it was open. I am ordering a fuse, filter board, all three switches and both interlocks and schedule return service for 07/04/18. The unit was left down off the wall per customer request.
Near Leander, TX 78641
Lou
Job Details: 06/29/2018
arrived on site to inspect dishwasher not dispensing soap. Upon further inspection, I placed the unit in diagnostics and tested. The dispenser door did not open during the first test; however, I believe it was due to me advancing the test. I tested a second time and the dispenser door open end, but the unit did not continue with washing. I cancelled the test and ran a third time, at which time, the unit dispensed water and did not operate. I could hear the diverter working, but the motor did not come on. I tested one more time and got the same results as the third time. I am ordering a sump/motor assembly and scheduled return service for 07/04/18. No water leaks observed during service.
Near Leander, TX 78641
Lou
Job Details: 06/29/2018
arrived on site to inspect refrigerator ice maker clogging up and not making ice. Upon further inspection, I removed the ice maker to inspect and found that water had dispensed into it in the process of making ice. I placed the ice maker back and attempted to jump the unit to make the tines roll and the unit would not operate. I checked the motor to make sure there were no burnt out spots and all w good. I attempts to jump the water line and no water came out. I am ordering an ice maker and scheduling return service for 07/04/18. No water leaks observed during service.
Near New Braunfels, TX 78130
Connor M.
Job Details: 06/29/2018
WETLV27FW0 whirlpool laundry center Arrived on site to install pump for leaking. Installed pump and tested unit. Unit working properly, no leaks detected.
Near Hewitt, TX 76643
Arthur B.
Job Details: 06/29/2018
MVWB765FW2 (Top Load Washer) - Arrived onsite for customer complaint of top load washer not filling properly. Ran diagnostics and found error code LF and overfill error. Tested manually valve. Found cold water valve solenoid not opening. Unit will need water valve to complete repair. Advised that will R/S for 7/3. No other issues found. All water connections were dry at time of service.
Near Austin, TX 78704
Joseph C.
Job Details: 06/29/2018
WED75HEFW0 Arrived on site for “runs for five minutes, then shuts off” complaint. Inspected unit and found F4E3 error code(blocked venting). Ran unit on normal setting. Ran for five minutes and shut off. Ran normal setting with two moistened rags. I shut off unit after ten minutes. Timed function will stay on until time runs out. If customer is attempting to de-wrinkle clothing, do so on timed dry. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy. Labor is $108.24(post tax/DR100). Customer has cc on file with office.
Near Canyon Lake, TX 78133
Diego G.
Job Details: 06/29/2018
Arrived on site. Replaced release valve and added adhesive around refrigerator and freezer cabniet. Also added sealer-gum inside of gasket for freezer door to make a good seal. All functions tested OK. No leaks present. Job complete
Near Canyon Lake, TX 78133
Diego G.
Job Details: 06/29/2018
Arrived on site. Replaced release valve and added adhesive around refrigerator and freezer cabniet. Also added sealer-gum inside of gasket for freezer door to make a good seal. All functions tested OK. No leaks present. Job complete
Near Canyon Lake, TX 78133
Diego G.
Job Details: 06/29/2018
Arrived on site. Replaced release valve and added adhesive around refrigerator and freezer cabniet. Also added sealer-gum inside of gasket for freezer door to make a good seal. All functions tested OK. No leaks present. Job complete
Near Taylor, TX 76574
Nathaniel B.
Job Details: 06/29/2018
Model KRFC704FBS00, Arrived on call for dispenser not dispensing ice, found that water is dispensing but when pressing for ice on crushed or cubed will just beep and auger motor will not run, ran test 93 and key pad is good, called whirlpool tech line and talked to Joel file number 7722352078, was instructed to order side left door ui and dispenser ui, will reschedule for 7/6/18, no water leaks at time of call.
Near Taylor, TX 76574
Nathaniel B.
Job Details: 06/29/2018
Model KRFC704FBS00, Arrived on call for dispenser not dispensing ice, found that water is dispensing but when pressing for ice on crushed or cubed will just beep and auger motor will not run, ran test 93 and key pad is good, called whirlpool tech line and talked to Joel file number 7722352078, was instructed to order side left door ui and dispenser ui, will reschedule for 7/6/18, no water leaks at time of call.