Near Belton, TX 76513
Arthur B.
Job Details: 10/13/2017
WTW8000BW0 (Top Load Washer) - Arrived onsite for customer complaint of loud rubbing noise when agtating. Removed rotor and found uneven wear and loose bolt. Installed new replacement. Rotated tub manually and could hear grinding. Removed rotor and inspected stator. Found stator has a high spot. Will need stator as well. R/S for 10/18. All water connections were dry at time of service.
Near Buda, TX 78610
Connor M.
Job Details: 10/13/2017
WTW5000DW01 whirlpool washer Arrived on site to test unit for moving too much during spin. Found shaft on gearcase bent. Will need gearcase. Also found open winding on motor. Ordering both for return. Please allow 2 hours for safe repair.
Near Holland, TX 76534
Arthur B.
Job Details: 10/13/2017
KFIS25XVMS6 (French Door Refrigerator) - Arrived onsite for customer complaint of water leaking from bottom of unit. Found unit has old style drain tube. Removed RF shelving and removed sheet of ice. Used steamer to clear drain channel. Removed back unit cover and removed old style drain tube. Installed updated new replacement. Reassembled. Water flows as intedned. No other issues found. All water connections were dry at time of service.
Near Leander, TX 78641
Mike C.
Job Details: 10/13/2017
Whirlpool Range WFG505M0BS3 Arrived to check unit for temperature issues. Set unit to 350 and found temperature to average out to 360. Calibrated unit down 10 degrees and found unit to check good.
Near Lampasas, TX 76550
Arthur B.
Job Details: 10/12/2017
KODE500ESS00 (Double Wall Oven) - Arrived onsite for customer complaint of double wall oven making whisling noise when cooling down. When arrived, unit was already preheated. Turned heating off. Was unable to replicate noise. Tested on covection as well. No whislin noise found. All works as intended.
Near Lampasas, TX 76550
Arthur B.
Job Details: 10/12/2017
KRFF507ESS00 (French Door Dual Evaporator Refrigerator) - Arrived onsite for customer complaint of no cooling issue in RC section of french door refrigerator. Removed shelves and found RC evaporator all iced over. Removed cover and used steamer to remove all ice. Repositioned evaporator thermistor to proper location. Secured with zip tie. Reassembled. Tested unit. Good frost pattern and air flow on evaporator. No other issues found. All water connections were dry at time of service.
Near Round Rock, TX 78681
Jonathan
Job Details: 10/12/2017
Amana dryer model # NED4655E taking 2 or 3 cycles to dry clothes.
Near San Marcos, TX 78666
Connor M.
Job Details: 10/12/2017
WRS322FDAM04 whirlpool Installed drawer. Unit working proeprly, no leaks detected.
Near San Marcos, TX 78666
Connor M.
Job Details: 10/12/2017
WRS325FDAM04 whirlpool refrigerator Arrived on site to test unit for ui issue. Found ui damaged. Replaced and teste dunit unit working properly. No lbh due to apartment being under construction. No leaks detected
Near Kempner, TX 76539
Arthur B.
Job Details: 10/12/2017
RTW4516FW1 (Top Load Washer) - Arrived onsite for customer complaint of top load washer lock clicking on and off. Tested unit. Confirmed the door latch clicking. Removed control and lid latch. Installd new replacement. Tested unit. Found same issue. Odering lod strike to address issues. R/S customer for 10/16. All water connections were dry at time of service.
Near Bastrop, TX 78602
Carlos G.
Job Details: 10/12/2017
Arrived on site to replace parts from previous visit. Removed and replaced all parts. Ran test cycle and all checks ok. Job complete.
Near Austin, TX 78732
Jerry C.
Job Details: 10/12/2017
KEBS207BSS00 Arrived to instal previously diagnosed and order parts. I removed and replaced the UI, control, sensors and fan and tested. The operation was much quieter and I advised the customer to use the unit and contact us if there are still temperature issues. I advised the customer to allow complete preheating prior to low moisture content or thin baked goods. Operational test good.
Near Austin, TX 78732
Jerry C.
Job Details: 10/12/2017
KEBS207BSS00 Arrived to instal previously diagnosed and order parts. I removed and replaced the UI, control, sensors and fan and tested. The operation was much quieter and I advised the customer to use the unit and contact us if there are still temperature issues. I advised the customer to allow complete preheating prior to low moisture content or thin baked goods. Operational test good.
Near Fort Hood, TX 76544
Arthur B.
Job Details: 10/12/2017
WDF330PAHW0 (Dishwasher) - Arrived onsite to replace sump and motor to dishwasher from prior visit’s diagnosis. Removed defective sump and motor and installed new replacement. Reassembled. Tested unit. Unit fills,washes,drain and heats as intended. No other issues found. All water connections were dry at time of service.
Near Austin, TX 78739
Connor M.
Job Details: 10/12/2017
MHWE201YW00 maytag washer Arrived on site to test unit for long fill error code. Found no issue with control. Will need airtrap, hose, and valves to repair. Chase approved monday return.
Near Killeen, TX 76542
Arthur B.
Job Details: 10/12/2017
WZF34X16DW00 (Upright Freezer) - Arrived onsite for customer complaint of upright freezer not cooling. Checked pressures and found -25psi low side and 120psi high side. Evacuated system and removed evaporator. Found capillary side restricted with solder. Installed new evaporator and vaccummed system down to -25psi. Charged unit with 3.5oz of R134a refrigerant. Powered unit up and checked for frost pattern. Found frost pattern will form and then decipate away. After 3-5 minutes, frost pattern will form again and go away. Called WPL Techline Robert 12:23 EST and stated that there is a floating restriction on the capillary tube and heat exchange. System is down at time of call. Will need to call back to document findings and SR number. Unit is disconnected at this time.
Near Georgetown, TX 78633
Mike C.
Job Details: 10/12/2017
Whirlpool dishwasher WDF560SAFM2 Arrived to check unit for poor drying performance. Put unit into diagnostics and found no error codes. Ran a automatic diagnostics cycle and found heating element to come on at end of cycle. Found customer is using a off brand rinse aid and using the 1 hour wash cycle which only runs the heating element for 15 minuets. Instructed customer on the use of a name brand rinse aid like Jet dry and different cycles to help with the drying process. Unit checks good with no water leaks.
Near Cedar Park, TX 78613
Thomas L.
Job Details: 10/12/2017
Arrived on site for no ice conndition. Rmoved icemaker cover and found jammed cube in icemaker. Removed cube. Unit finished cycle. Customer to allow approx 3 hours to start cycling. Connections were dry
Near Cedar Park, TX 78613
Thomas L.
Job Details: 10/12/2017
Near Georgetown, TX 78633
Mike C.
Job Details: 10/12/2017
Kitchen Aid Refrigerator KRFC704FSS00 Arrived to check unit for slow ice production. Checked for any ice buildup on the fresh food evaporator and found none. Put unit into diagnostics and found ice maker thirmister out of range. Installed new ice maker and checked operation, checked good. Checked unit for any leaks and none were found.
Near Austin, TX 78749
Connor M.
Job Details: 10/12/2017
WDTA50SAHZ0 whirlpool dishwasher Arrived on site to test unit for upper rack stop issues. Found stop not staying attached. Replaced and instruct on proper maintenance. No leaks detected.
Near Manchaca, TX 78652
Connor M.
Job Details: 10/12/2017
WTW5000DW0 whirlpool washer Arrived on site to test unit for thumping noise and going off balance. Found unit level and dampers even. Ran load of towels until wet them jumped to highspeed spin. Unit performed as designed. No issues found. Thoroughly instructed customer on proper loading and washing habits. No leaks deteced.
Near Dale, TX 78616
Carlos G.
Job Details: 10/12/2017
Arrived on site and checked the unit for no operation. Checked components and found a faulty control. Removed and replaced control. Ran calibration cycle. Ran test cycle and all checks ok. No water leaks present after service. Job complete.
Near Leander, TX 78641
Thomas L.
Job Details: 10/12/2017
Arrived on site for cooktop being loose. The actual cooktop is fine and workig properly at this time. The issue is that the builder did nit secure the product to the granite. Informed builder and he will correct issue.
Near Leander, TX 78641
Thomas L.
Job Details: 10/12/2017
Near Georgetown, TX 78628
Mike C.
Job Details: 10/12/2017
Amana Dishwasher ADB1400AGS1 Arrived to check unit for a water leak. Found unit leaking from water inlet valve. Installed new valve and checked operation, checked good. Checked unit for any leaks and none were found.
Near Round Rock, TX 78664
Jonathan
Job Details: 10/12/2017
Kitchen Aid dishwasher model#KDTE104EBL4
Near Killeen, TX 76542
Arthur B.
Job Details: 10/12/2017
WFE515S0EB0 (Freestanding Range) - Arrived onsite for customer complaint of freestanding range oven door not opening. Found error code F5E1 (Door Latch). Removed back cover and found roach infestation covering components. Advised unit is no longer covered due to infestation. No further work done. Reassembled.
Near Killeen, TX 76542
Arthur B.
Job Details: 10/12/2017
WRX735SDBM04 (4Door French Door Refrigerator) - Arrived onsite for customer complaint of rust spots on LH/RH doors of french door refrigerator and freezing items on top shelf of fresh food section. Tested damper. Found damper will no close. Confirmed rust on both upper doors. Ordering new damper, RH/LH door to complete repair. Advised customer doors to take 6-8 weeks to arrive. OF to R/S. All water connections were dry at time of service.
Near Killeen, TX 76542
Arthur B.
Job Details: 10/12/2017
WRX735SDBM04 (4Door French Door Refrigerator) - Arrived onsite for customer complaint of rust spots on LH/RH doors of french door refrigerator and freezing items on top shelf of fresh food section. Tested damper. Found damper will no close. Confirmed rust on both upper doors. Ordering new damper, RH/LH door to complete repair. Advised customer doors to take 6-8 weeks to arrive. OF to R/S. All water connections were dry at time of service.
Near Georgetown, TX 78628
Mike C.
Job Details: 10/12/2017
Kitchen Aid dishwasher KUDS30FXSS8 Arrived to check unit for not washing dishes. Found wash motor humming and not pumping water. Removed filter plate and found plastic debris have jammed The wash motor. Removed all debris and checked operation, checked good. Checked unit for any leaks and none were found. Dw125 $149.99
Near Leander, TX 78641
Thomas L.
Job Details: 10/12/2017
Arrived on site for noisy operation and no cool in freezer section. Found unit was not noisy and temp was 6°. Open freezer and found the top of the evaporator coil iced up. Put unit into diagnostics and defrost cycle did energized. I defrosted the freezer evaporator coil and will order new electronic control. Susan assisted with part and reschedule date. Water connections were dry.
Near Leander, TX 78641
Thomas L.
Job Details: 10/12/2017
Near Austin, TX 78738
Cliff
Job Details: 10/11/2017
Maytag washer MVWX655DW1. Arrived on site to diagnose and washing machine will not turn on. Tested unit and found main control board getting power but not responding. Replaced main control board and tested unit. Found all is functioning properly at this time. No water leaks were found at time of service.
Near Killeen, TX 76549
Arthur B.
Job Details: 10/11/2017
WRX735SDBM04 (4Door French Door Refrigerator) - Arrived onsite for customer complaint of rust spots on LH/RH doors of french door refrigerator and freezing items on top shelf of fresh food section. Tested damper. Found damper will no close. Confirmed rust on both upper doors. Ordering new damper, RH/LH door to complete repair. Advised customer doors to take 6-8 weeks to arrive. OF to R/S. All water connections were dry at time of service.
Near Georgetown, TX 78633
Mike C.
Job Details: 10/11/2017
Kitchen Aid Refrigerator KSSO48FMX03 Arrived to install new control board kit on unit. Checked operation and unit checks good. Checked unit for any leaks and none were found. Control $400.00 - BI150 $110.00
Near Killeen, TX 76549
Arthur B.
Job Details: 10/11/2017
WTW4950XW2 (Top Load Washer) - Arrived onsite to install drive motor to complete repair on top load washer. Removed seized motor and installed new replacement. Reassembled. Calibrated unit. Unit calibrated successfully. Tested unit. Unit fills,agitates,drain and spins with no issues. All water connections were dry at time of service.
Near Burnet, TX 78611
Thomas L.
Job Details: 10/11/2017
Arrived on site for no heat condition. Replaced open fuse. Unit continually heated properly.
Near Burnet, TX 78611
Thomas L.
Job Details: 10/11/2017
Near Harker Heights, TX 76548
Arthur B.
Job Details: 10/11/2017
MVWX500XW2 (Top Load Washer) - Arrived onsite for customer complaint of top load washer not draining and spinning. Tested unit and found drain pump dead. Removed water and removed defective drain pump. Installed new replacement. Reassembled. Also found Hot/Cold water inlet hoses crossed. Corrected issue. Calibrated unit. Unit calibrated successfully. Manually tested unit. Unit fills,agitates,drain and spins with no issues. All water connections were dry at time of service.
Near Spicewood, TX 78669
Cliff
Job Details: 10/11/2017
Kitchenaid trash compactor KTTS505ESS0. Arrived on site to diagnose a trash compactor that will not open. Found lever release out of alignment and preventing unit from opening. Remounted lever to proper position and tested unit. Found all is functioning properly at this time.
Near Killeen, TX 76542
Arthur B.
Job Details: 10/11/2017
WRF767SDEM01 (French Door Dual Evaporator Refrigerator) - Arrived onsite for customer complaint of french door dual evaporator refrigerator not cooling both section. Removed both RC/FC evaporators and found both iced up. Used steamer to removed all ice from evaporators. Reassembled. Found good frost patterns on evaporators and good air flow. No other issues found. All water connections were dry at time of service.
Near Killeen, TX 76542
Arthur B.
Job Details: 10/11/2017
MZF34X16DW01 (Upright Freezer) - Arrived onsite for customer complaint of upright freezer door seal not keeping door closed. Found door seal with not stay shut to cabinet. Ordering new door seal. Setup R/V date for 10/16. Unit is dosconnected at this time.
Near Killeen, TX 76542
Arthur B.
Job Details: 10/11/2017
MZF34X16DW01 (Upright Freezer) - Arrived onsite for customer complaint of upright freezer door seal not keeping door closed. Found door seal with not stay shut to cabinet. Ordering new door seal. Setup R/V date for 10/16. Unit is dosconnected at this time.
Near Leander, TX 78641
Steve C.
Job Details: 10/11/2017
Arrived on site for the unit is leaking water. Found water is building in the fresh food section near the drain pan. Found the drain pan is bow in the middle. Replaced the drain pan and tested the unit. Unit works properly and all water connections were dry at the time of service.
Near Leander, TX 78641
Steve C.
Job Details: 10/11/2017
Near Austin, TX 78738
Cliff
Job Details: 10/11/2017
Kitchenaid refrigerator KBSN602ESS01. Arrived on site to diagnose a refrigerator is not cooling properly. Found main control board shorted out causing over temperature in the RC. Main control will need to be replaced to complete repairs. Due to part availability office will need to set a return appointment.
Near Austin, TX 78737
Diego G.
Job Details: 10/11/2017
Arrived on site. Checked for dispenser issues. Found dispenser not giving cubed ice. Found shaved ice build up in ice bin. Cleaned out icebin and cycled, all functions tested ok. No leaks present. Job complete
Near Austin, TX 78737
Diego G.
Job Details: 10/11/2017
Arrived on site. Checked for dispenser issues. Found dispenser not giving cubed ice. Found shaved ice build up in ice bin. Cleaned out icebin and cycled, all functions tested ok. No leaks present. Job complete
Near Austin, TX 78737
Diego G.
Job Details: 10/11/2017
Arrived on site. Checked for dispenser issues. Found dispenser not giving cubed ice. Found shaved ice build up in ice bin. Cleaned out icebin and cycled, all functions tested ok. No leaks present. Job complete
Near Bertram, TX 78605
Thomas L.
Job Details: 10/11/2017
Near Killeen, TX 76542
Arthur B.
Job Details: 10/11/2017
MZF34X16DW01 (Upright Freezer) - Arrived onsite for customer complaint of upright freezer door seal not keeping door closed. Found door seal with not stay shut to cabinet. Ordering new door seal. Setup R/V date for 10/16. Unit is dosconnected at this time.
Near Killeen, TX 76542
Arthur B.
Job Details: 10/11/2017
WTW8600YW1 (Top Load Washer) - Arrived onsite to install Rotor,stator and RPS sensor from prior visit’s diagnosis. Removed defective parts and installed new replacements. Reassembled. Ran manual test cycle. Unit fills,agitates,drain and spins with no issues. All water connections were dry at time of service.
Near Killeen, TX 76541
Arthur B.
Job Details: 10/11/2017
WTW4616FW1 (Top Load Washer) - Arrived onsite for customer complaint of top load washer not agitating and left water in tub. Removed console and found orange wire burnt at harness. Tilted unit up and found no signs of a short or break. Ordering lower harness,capacitor,control and lid lock to complete repair. Advised customer that lower harness will come from factory. OF to R/S customer. Removed all water from tub and no water leaks detected at time of service.
Near Bastrop, TX 78602
Carlos G.
Job Details: 10/10/2017
Arrived on site and checked the unit for not making ice. Checked components and found a faulty icemaker. Removed and replaced icemaker assembly. Ran test cycle and all checks ok. No water leaks present after service. Job complete.
Near Georgetown, TX 78633
Arthur B.
Job Details: 10/10/2017
JMC8130DDS (Built-In Microwave) - Arrived onsite for customer complaint of built in microwave not heating or turning. When arrived, customer already had unit unistalled and disassembled. Tested unit. Found unit unit will not heat or spin. Checked incoming voltage to internal fan motor. Found 120v when door closed. When starting unit. Found 0v. Ohmed out fan motor winding and found 44ohms. Tech sheet calls for 66.4ohms. Unit will need new internal fan motor. Advised part is discontinued. Customer will attempt to locate part and install himself. No other issues found.
Near Cedar Creek, TX 78612
Carlos G.
Job Details: 10/10/2017
Arrived on site to replace parts from previous visit. Removed and replaced evap cover, evap motor, solenoid and motor harness. Ran test cycle and all checks OK. No water leaks present after service. Job complete.
Near Leander, TX 78641
Thomas L.
Job Details: 10/10/2017
Arrived on site for no heat in lower oven. Found open fuses and replaced.Both ovens now heat properly.
Near Elgin, TX 78621
Carlos G.
Job Details: 10/10/2017
Arrived on site to replace part from previous visit. Removed and replaced terminal block and 6 nuts. Customer did not have power cord available to test. Job complete.
Near Round Rock, TX 78681
Arthur B.
Job Details: 10/10/2017
WTW8500DC0 (Top Load Washer) - Arrive onsite for customer complaint of top load washer not starting 2nd cycle. Ran diagnostics and found error codes; F5E4(Door Lock Error) F0E3 (Off Balance). Found when cleared error code and tested lock in test 000, latch would unlock/lock. When testing in normal mode, door latch will not lock. P&L are as follows; W10861642 (Lid Latch) $91.61,TL190 $179.99. Collected SVC call fee of $108.24 today. All water connections were dry at time of service.
Near Liberty Hill, TX 78642
Mike C.
Job Details: 10/10/2017
Whirlpool Range WFG515S0EB0 Arrived to check unit for temperature issues. Heated unit to 350 and recorded 3 high and 3 low cycle temps and found unit to average out to 360. Lowered calibration -10 degrees and found unit to check good.
Near Round Rock, TX 78681
Arthur B.
Job Details: 10/10/2017
KGRS505XSS02 (Freestanding Range) - Arrived onsite for customer complaint of freestanding range not maintaining temperature in both oven. Tested both upper and lower oven @350F. Used temperature probe and found both sections maintained temperature within +/- 10F. Advised customer of findings. No other issues found at this time. No gas leaks found at this time.
Near Round Rock, TX 78681
Arthur B.
Job Details: 10/10/2017
KGRS505XSS02 (Freestanding Range) - Arrived onsite for customer complaint of freestanding range not maintaining temperature in both oven. Tested both upper and lower oven @350F. Used temperature probe and found both sections maintained temperature within +/- 10F. Advised customer of findings. No other issues found at this time. No gas leaks found at this time.
Near Round Rock, TX 78681
Arthur B.
Job Details: 10/10/2017
KGRS505XSS02 (Freestanding Range) - Arrived onsite for customer complaint of freestanding range not maintaining temperature in both oven. Tested both upper and lower oven @350F. Used temperature probe and found both sections maintained temperature within +/- 10F. Advised customer of findings. No other issues found at this time. No gas leaks found at this time.
Near Round Rock, TX 78681
Arthur B.
Job Details: 10/10/2017
KGRS505XSS02 (Freestanding Range) - Arrived onsite for customer complaint of freestanding range not maintaining temperature in both oven. Tested both upper and lower oven @350F. Used temperature probe and found both sections maintained temperature within +/- 10F. Advised customer of findings. No other issues found at this time. No gas leaks found at this time.
Near Round Rock, TX 78681
Arthur B.
Job Details: 10/10/2017
KGRS505XSS02 (Freestanding Range) - Arrived onsite for customer complaint of freestanding range not maintaining temperature in both oven. Tested both upper and lower oven @350F. Used temperature probe and found both sections maintained temperature within +/- 10F. Advised customer of findings. No other issues found at this time. No gas leaks found at this time.
Near Austin, TX 78725
Carlos G.
Job Details: 10/10/2017
Arrived on site and checked the unit for "buzzing noise and not cooling or making ice". Found freezer temp at 4 degrees. Freshfood temp at 56 degrees. Found Evap cover frozen over. Called WP Techline and they recommended sealing cabinet with sealant, make sure thermister is right above solder joint on suction line that runs vertically and also replace evap cover again. Office to order parts for return visit and reschedule.
Near Austin, TX 78717
Thomas L.
Job Details: 10/10/2017
Arrived on site for noisey operations. When I arrived the customer and I agreed that the sound level was normal. I entered diagnostics and the customer and I listened to each individual component running. We both ageed that all the sound levels were normal. If noise reocuurs the customer will capture the noises on her cell phone
Near Canyon Lake, TX 78133
Daniel A.
Job Details: 10/10/2017
WFE515S0ES0 Not preheating to correct temperatures. Set oven at 350. Instruct cust on temperature sensor probe placement. Verified no error codes for sensor/control. Checked temperatures at preheat tone. Sensor reading 350. Verified acurate temperatures 10 min approx after preheat tone. Verified normal operation. No calibration at this time. Instruct cust on rack placement /food items per owner manual
Near Austin, TX 78728
Carlos G.
Job Details: 10/10/2017
Arrived on site and checked the unit for doors damaged. Confirmed damage on both doors. Removed and replaced both doors and nameplate. No scratches nor dents on new doors. No water leaks present after service. Job complete.
Near Canyon Lake, TX 78133
Daniel A.
Job Details: 10/10/2017
MFI2570FEB00 Not comimg on/not cooling. Interface non responsive. Reset control board /interface. Verified fan motor operation/compressor operation. Will verify ice production. No leaks detected. 24/48 hrs to cool unit
Near Killeen, TX 76549
Arthur B.
Job Details: 10/09/2017
WRS571CIDM01 (SxS Refrigerator) - Arrived onsite to install parts to SxS refrigerator from prior visit’s diagnosis. Removed control,UI and rocker switch. Installed new replacements. Reassembled. Checked wiring harness at door. Found white wire had completely cut off from opening and closing. Used soldering iron to attach wire back together and covered with electrical tape. Found icemaker called for water. No other issues found. All water connections were dry at time of service.
Near Jarrell, TX 76537
Mike C.
Job Details: 10/09/2017
Whirlpool washer WTW4915EW2 Arrived to have customer explain that unit is tripping the breaker and not washing clothes well. Put unit into diagnostics and found no error codes. Ran unit through a automatic diagnostics cycle and found unit to check good. Found unit is on a gfci plug and breaker is a arc fault detector breaker. Instructed customer on the outlet needs to be non gfci and a regular 15 or 20 amp breaker. Went over deferent cycle selections to help in the washer performance. Unit checks good with no water leaks.
Near Georgetown, TX 78633
Mike C.
Job Details: 10/09/2017
Whirlpool dishwasher WDT710PAHZ1 Arrived to check unit for no operation. Found control panel not responding to any input. Checked voltage at junction box and found no voltage. Found a wall switch that customer was not aware of in a off position. Turned switch on and checked operation, checked good. Checked unit for any leaks and none were found.
Near Georgetown, TX 78633
Mike C.
Job Details: 10/09/2017
Whirlpool dishwasher WDT710PAHZ1 Arrived to check unit for no operation. Found control panel not responding to any input. Checked voltage at junction box and found no voltage. Found a wall switch that customer was not aware of in a off position. Turned switch on and checked operation, checked good. Checked unit for any leaks and none were found.
Near San Marcos, TX 78666
Carlos G.
Job Details: 10/09/2017
Arrived on site to replace parts from previous visit. Removed and replaced all 3 switches. Before removing microwave to check blower motor, noticed lower back bracket that secures unit to back wall not installed correctly. Unable to proceed repair due to faulty installation. Customer to get with Installation crew and resolve issue and call back if still having issues with blower.
Near Georgetown, TX 78626
Mike C.
Job Details: 10/09/2017
Roper washer RTW4516FW1 Arrived to check unit for loud operation. Put unit into diagnostics and found no error codes. Started a automatic diagnostics cycle and when unit started to agitate, customer said that is the noise she is hearing. Found all sounds to be normal for this unit. Unit checks good with no water leaks.
Near Killeen, TX 76543
Arthur B.
Job Details: 10/09/2017
NTW4516FW1 (Top Load Washer) - Arrived onsite for dealer complaint of top load washer recieved with dent. Checking for functionality. Found dent on bottom center rear of unit. Found dent will not affect funtionality of unit. Unit did not leave store. Calibrated. Unit calibrated successfully. No other issues found at this time. No water connections made to unit at time of service.
Near Killeen, TX 76543
Arthur B.
Job Details: 10/09/2017
NTW4516FW1 (Top Load Washer) - Arrived onsite for dealer complaint of top load washer woth dent. Checking for functionality. Calibrated unit. Unit calibrated succesfully. Unit did leave store. Dents located in both LH/RH bottom front of unit. Does not affect functionality of unit. No other issues found at this time. No water connections to unit at this time.
Near San Marcos, TX 78666
Carlos G.
Job Details: 10/09/2017
Arrived on site and checked the unit for temperature issues. Confirmed all components were operating as designed at this time. Checked temperatures and found freezer at 3 degrees and freshfood at 38 degrees (both normal). All checks ok at this time. No repairs needed. No water leaks present after service. Job complete.
Near Fort Hood, TX 76544
Arthur B.
Job Details: 10/09/2017
MVWB855DC1 (Top Load Washer) - Arrived onsite for customer complaint when washer agitates. Ran service diagnositcs and found no error codes. Ran service test 014,015. Tilted unit up. Found rotor rubbing on plastic tub on floor. Advised customer to raise legs about 1in to 1 1/2 in higher to prevent rubbing. Calibrated unit. Unit complete successfully. All water connections were dry at time of service.
Near Fort Hood, TX 76544
Arthur B.
Job Details: 10/09/2017
Near Fort Hood, TX 76544
Arthur B.
Job Details: 10/09/2017
WED4815EW1 (Dryer) - Arrived onsite for customer complaint of dryer not staying on. Tested unit. Found unit will drop from 240v down to 120v. Advised customer to have breaker checked by housing maintenance. No other issues found. Dryer vent and lint trap was clean of lint at time of service.
Near Fort Hood, TX 76544
Arthur B.
Job Details: 10/09/2017
WTW4816FW1 (Top Load Washer) - Arrived onsite to exchange outer tub on top load washer from prior tech’s rediagnosis. Removed outer tub. Installed new factory replacement. Reassembled. Calibrated unit. Unit completed successfully. Tested unit. Unit fills,agitates,drain and spins wih no issues. No water leak detected at time of service.
Near Leander, TX 78641
Jerry C.
Job Details: 10/09/2017
WMH32519CS2 Arrived to inspect door error. The unit progressively worsened with open and close door requests. I removed and replaced the switches and mounts and tested. The cooktop light was burned out and I advised the customer on replacement. Operational test good.
Near Leander, TX 78641
Jerry C.
Job Details: 10/09/2017
WMH32519CS2 Arrived to inspect door error. The unit progressively worsened with open and close door requests. I removed and replaced the switches and mounts and tested. The cooktop light was burned out and I advised the customer on replacement. Operational test good.
Near Marble Falls, TX 78654
Thomas L.
Job Details: 10/09/2017
Arrived on site or improper drying situation. Customer is doing everything correctly. The heater is pulling the proper amperage. However the water temperature is too low for a plastic tub dishwasher. Customer will raise temperature. All water connections are dry.
Near Bastrop, TX 78602
Carlos G.
Job Details: 10/09/2017
Arrived on site to replace parts from previous visit. Removed and replaced outer tub. Reinstalled and leveled unit. Ran test cycle and all checks ok. No water leaks present after service. Job complete.
Near Dripping Springs, TX 78620
Cliff
Job Details: 10/09/2017
Kitchenaid refrigerator KRMF706ESS01. Arrived on site to diagnose a refrigerator that is leaking from the dispenser. Found ice door not closing all the way and causing a condensation leak. Adjusted ice door to proper position and tested unit. Found all is functioning properly at this time. No water leaks were found after service.
Near New Braunfels, TX 78132
Diego G.
Job Details: 10/09/2017
Arrived on site. Check for dispenser and icemaker issues. Found filter clogged. Instructed customer they will need to replace filter an order for icemaker and dispenser to work. No leaks present. Job complete
Near New Braunfels, TX 78132
Diego G.
Job Details: 10/09/2017
Arrived on site. Check for dispenser and icemaker issues. Found filter clogged. Instructed customer they will need to replace filter an order for icemaker and dispenser to work. No leaks present. Job complete
Near New Braunfels, TX 78132
Diego G.
Job Details: 10/09/2017
Arrived on site. Check for dispenser and icemaker issues. Found filter clogged. Instructed customer they will need to replace filter an order for icemaker and dispenser to work. No leaks present. Job complete
Near Marble Falls, TX 78654
Thomas L.
Job Details: 10/09/2017
Arrived on site for icemaker leaking water into ice bin. Found icemaker motor turning slowly causing Overfill condition. Replace icemaker at all water connections were dry.
Near Leander, TX 78641
Jerry C.
Job Details: 10/09/2017
WMH53520CS5 Arrived to inspect door error. The unit progressively worsened with open and close door requests. I removed and replaced the switches and mounts and tested. Operational test good.
Near Kempner, TX 76539
Arthur B.
Job Details: 10/09/2017
WRX988SIBM03 (French Door Refrigerator) - Arrived onsite for customer complaint of no cool issue in RC section. Removed shelves and found RC evaporator all iced up. Used steamer to remove ice build up. Repositioned and secured themistor to proper location. Reassembled. Turned on unit. Good frost pattern and air flow as intended. Set temperatures to recommended settings. No other issues found. All water connections were dry at time of service.
Near Austin, TX 78717
Cliff
Job Details: 10/09/2017
Kitchenaid refrigerator KFIV29PCMS02. Arrived on site to replace icebox adapter for refrigerator. Replaced it after and tested unit. Found all is functioning properly at this time. No water leaks were found at time of service.
Near Georgetown, TX 78633
Mike C.
Job Details: 10/09/2017
Kitchen Aid Refrigerator KRMF706ESS00 Arrived to install new freezer door, bottom grill and silicone cabinet to liner. Checked operation and unit checks good. Checked unit for any leaks and none were found. Water filters $51.49 each
Near Jarrell, TX 76537
Jerry C.
Job Details: 10/06/2017
WMH73521CS4 Arrived to instal previously diagnosed and ordered parts. I removed and replaced the door and then removed and replaced the switches and switch mounts. I tested the unit and it operated as designed.
Near Killeen, TX 76542
Arthur B.
Job Details: 10/06/2017
KDTM404EBS2 (Undercounter Dishwasher) - Arrived onsite to install sump n motor and lower spray arm to dishwasher from prior visit’s diagnosis. Removed sump and installed new replacement. Installed new spray arm. Reassembled and tested. Unit fills,rotates water, drain and heats as intended. All water connections were dry at time of service.
Near Salado, TX 76571
Arthur B.
Job Details: 10/06/2017
SVE47100W (Down Draft Range) - Arrived onsite for customer complaint of downdraft range not heating on BAKE and downdraft not pulling air. Found relay in control not switching to activate BAKE. Also found downdraft tubing clogged and will ned cleaning. P&L are as found. 71002331 (Control) $275.52,PR230 $249.99 plus taxes. Control is discontinued. Customer is declining service to purchase new one. Collected SVC call fee of $108.24 today.