Service History 938

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near Andice, Texas 78628

Vincent

Job Details: 06/30/2022

"Arrived on site for dryer, inspected unit and work area. Tested unit and there was no power. I checked the outlet and no voltage was detected. I went and checked the breaker and it was tripped. Unit is on a GFCI outlet and breaker will trip from time to time and will have to be reset. I explained to CX on how to properly check it and reset it. Unit is operating as designed. Job completed."

We serviced a

LG WASHER

Model WM2101HW

Near Georgetown, Texas 78628

Vincent

Job Details: 06/30/2022

"Arrived on site for washer, inspected unit and work area. Tested unit and found badly noises coming from drain pump. Unit was filled with water and I used my shop vac to drain water out. Removed pump and found blades damaged and no resistance on the blades. Would need a new pump to repair unit. CX has decided any further repairs. No leaks observed during service. Job completed."

We serviced a

KITCHENAID RANGE

Model KFDC558JSS01

Near Driftwood, Texas 78619

Justin

Job Details: 06/30/2022

"Arrived on site for a range with a burner not igniting. Upon further inspection found the front middle burner not lighting. I found that the ignitor would faintly click, but the spark was not visible. I gained access to the ignitor and found it grounding out. I adjusted it and then tested the unit again. The burner was now igniting and working as designed. Call complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Driftwood, Texas 78619

Justin

Job Details: 06/30/2022

Arrived on site for a dishwasher not heating. Upon further inspection I found physical burnouts and rust on the element. I replaced the element and then test the unit while monitoring amp draw. I found the heater and unit working as designed. No leaks observed at the time of service. No fee collected due to concession W139ZE0APL1. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Austin, Texas 78750

David S

Job Details: 06/30/2022

"Arrived on site for fridge gasket not sealing properly. I found the unit in the garage. I inspected the unit and work area. I inspected the gasket and found no rips or tears in it. I found no condensation or ice up on the fridge liner. I inspected the inner liner of the door and found no separation or signs of any damage. When the door is closed there no no sign of a gap, and the door holds a proper seal. I called techline and spoke to JR Sr# 7734010448, I advised him of my findings, and advised for no parts to be installed at this time, the gasket is sealing properly. Job complete."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS06

Near Austin, Texas 78701

Leonardo

Job Details: 06/30/2022

Arrived on site to test unit for no power. Test unit and found bad filter board. Replaced filter board test unit and unit test good job complete.

We serviced a

KITCHENAID RANGE

Model KSDB900ESS4

Near Salado, Texas 76571

Wesley

Job Details: 06/30/2022

Arrived onsite and tested unit for operational hazard and oven seal. Unit is operating within design specifications. Checked burner operation and found all operating as designed. Advised customer on repair. Unit is now operating as designed.

We serviced a

GE DISHWASHER

Model PDT825SSJ0SS

Near Salado, Texas 76571

Wesley

Job Details: 06/30/2022

Arrived onsite and repaired the dishwasher which had water damage to the control and ui. all checks good. Unit is now operating as designed. Advised customer on repair.

We serviced a

WHIRLPOOL DRYER

Model MEDC215EW0

Near Salado, Texas 76571

Wesley

Job Details: 06/30/2022

Arrived onsite and repaired the dryer by replacing the heating element. All checks good. Unit is now operating as designed. Advised customer on findings.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Leander, Texas 78641

Kimo

Job Details: 06/30/2022

"Arrived onsite for refrigerator with doors that where not aligned properly and the water out of the dispenser was warm. I advised doors to help with the alignment and the frost/ moisture buildup in the rc and fc, i checked the water at the wall to see if the water was hooked up properly when the home was built it was (not hooked up to hot water) I explained to the customer how the reservoir works. I call techline and spoke to Travis about the refrigerator and all of my findings and got sr#7734011478. Job complete.o"

We serviced a

WHIRLPOOL RANGE

Model WGE745C0FS00

Near Salado, Texas 76571

Wesley

Job Details: 06/30/2022

Arrived onsite and repaired the oven according to prior diagnosis. Unit is now operating as designed. Advised customer on repair. Charged balance of

We serviced a

WHIRLPOOL REFRIGERATOR

Model GC5SHEXNS03

Near Temple, Texas 76504

Jonathan M

Job Details: 06/30/2022

"Arrived on site for refrigerator that is not dumping ice. Inspected unit and work area. Did confirm the customer complaint and found the icemaker broken. Replace the icemaker and tested the unit. It began to work and operate as designed

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BW2

Near Holland, Texas 76534

Wesley

Job Details: 06/30/2022

Arrived onsite and repaired unit door issue with generic screw. Unit is now operating as designed. Advised customer on repair. All checks good. Proof of purchase offered putting unit in warranty.

We serviced a

WHIRLPOOL FREEZER

Model KBSD608ESS01

Near Lorena, Texas 76655

Jonathan M

Job Details: 06/30/2022

Arrived on site for a refrigerator that is unlevel and has other light concerns. Inspected unit and work area. Customer did not like the fact that she had to open the door over halfway for the lights to come on. Did verify proper opening and closing of the door with the hinge. I did advise the customer that it is normal operation and that the switch Hass to be completely depressed in order for the light to come on. Went ahead and adjusted the leveling of the refrigerator. Whenever user care guide and answered all customer questions. Call complete.

We serviced a

KITCHENAID RANGE

Model KSGB900ESS5

Near Austin, Texas 78729

David S

Job Details: 06/30/2022

"Arrived on site range not igniting. I inspected the unit and work area. I found two shut offs, on that the wall and one inside the right cabinet. I turned both on and found gas leaking at the wall. I found the unit providing gas to the burners. I found gas leaking at the yellow flex line. I recommend replacing the line. Once the line is replaced, the unit will work as designed. Job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Manor, Texas 78653

Matthew

Job Details: 06/30/2022

"Arrived onsite for dishwasher not letting water in. Upon arrival inspected unit. Checked connections and insured supply line was on. Ran unit in normal operation and had no issues. Unit filled, washed, drained and heated. Customer stated tried cycle with heat dry and did not function. Ran stated cycle with heat dry and all functioned. Could not duplicate any issues. Power cycled unit to allow full reset. Unit is currently functioning properly. Customer will monitor. Instructed customer on use and care including use of rinse aid and tips for better drying. Job complete"

We serviced a

WHIRLPOOL DRYER

Model WGD4850HW1

Near San Marcos, Texas 78666

Andrew

Job Details: 06/29/2022

Arrived on site to test unit for not heating. Found igniter was cracked. New igniter was damaged in box. Needing igniter to fix issue. Office to reschedule. ; ordrng 1 279311 (Igniter)

We serviced a

WHIRLPOOL FREEZER

Model KRMF706ESS01

Near Wimberley, Texas 78676

Andrew

Job Details: 06/29/2022

Arrived on site to test unit for not cooling. Found compressor running but frost patterns. Ran service test 4 and could hear refrigerant valve opening but still no frost patterns on either evap. Recommend sealed system. . Evap thermistors were in range. Requesting 3hrs on return visit. ordrng 1 W10832994 (Compressor) and 1 WPW10608485 (FC evap) and 1 W11492867 (RC evap) and 1 TJ90SF8404 (Access valve) and 1 WPW10143759 (UV drier) and 1 Nitrogenkit

We serviced a

SAMSUNG REFRIGERATOR

Model RF267ABRS/XAA

Near Austin, Texas 78749

Justin

Job Details: 06/29/2022

"Arrived on site to install previously diagnosed parts. Upon further inspection I found the caster wheel and pin ordered incorrect. I am ordering the correct parts and having the office research to confirm they are correct. The caster pin is .23 inch or 5.9 mm and will need to be verified before return. The caster wheel on hand was black, and it will need to be verified that we get the white wheel before return. Office to reschedule as 2 man. ; ordrng 1 DA60-90146A (Caster Pin) and 1 DA61-40126B (Rear Caster)"

We serviced a

WHIRLPOOL COOKTOP

Model KCGC506JSS00

Near Cedar Creek, Texas 78612

Joe Z

Job Details: 06/29/2022

Arrived onsite for Left front burner on cooktop not operating like other burners. Upon arrival test unit an found the spark ignition on the front left burner was operating intermittently. Called techline for assistance. Tech recommended to Replace left front ignition module SR#7733995657. Ordering 2 ignition module. Office to reschedule ; ordrng 2 W11319687 (Ignition module)s

We serviced a

WHIRLPOOL VENTHOOD

Model KXD4636YSS7

Near Austin, Texas 78759

Wesley

Job Details: 06/29/2022

Arrived onsite for unit vent motor extension and retraction not switching from momentary press to automatic motion. Ordering switch and motor assembly. Parts research. Office to reschedule. ; ordrng 1 Unknown (Motor and switch assembly engineer #7)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near Georgetown, Texas 78633

Lou

Job Details: 06/29/2022

"Arrived on site to inspect refrigerator ice maker not producing ice. Upon further inspection, I found the ice maker had stopped mid harvest. Using my jumper wire, I tested the unit from points T-H and the ice maker continued to fail I am ordering the ice maker and scheduled return service for 07/02/22. No water leaks observed during service."

We serviced a

WHIRLPOOL COOKTOP

Model KCGS950ESS02

Near Round Rock, Texas 78681

Cliff

Job Details: 06/29/2022

Arrived on site to diagnose a cooktop with a burner not lighting. Found center portion of rf burner missing and it will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W10836474 (Burner)

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW1

Near Leander, Texas 78641

Kimo

Job Details: 06/29/2022

"Arrived onsite for washer that stopped operating in the middle of its washer cycle/ drain & spin cycle. Upon inspection I found that the unit had no power but there was power at the wall. Upon found inspection I found that the main control was burnt and the drain pump was shorted out. I will need drain pump, control and console to complete fixordrng 1 W11399437 (Drain pump) and 1 W11543997 (Control) and 1 W11413339 (CONSOLE assy)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GX5SHDXVQ02

Near New Braunfels, Texas 78132

Andrey

Job Details: 06/29/2022

"Arrived on site to test unit for cracked gasket, tested unit found right door gasket cracked in multiple locations, noticed door liner has multiple air bubbles that are pushing the door slightly open, when pushing on the bubbles they seem to travel to a different location, but return when pressure is removed, recommend replacing door to fix issue, door is no longer available, if door is located, office to get authorization and Reschedule ; ordrng 2 W10830189 (Door gasket)s and 1 W10199092 (Right door)"

We serviced a

SAMSUNG DRYER

Model DV405ETPAWR/AA-01

Near Harker Heights, Texas 76548

Tyler

Job Details: 06/29/2022

"Arrived on site for dryer rattling when turned on. Upon arrival confirmed issue. After disassembly of unit I found all rolllers, idler, motor, blower wheel all functioning within specs. I found element and housing securely in place. I then found cause of noise was the drum, outter frame both expanding/warping and causing unit to rattle excessively. Tg has videos of failures. Cant confirmed bulkheads are functioning due to frame and drum failure. Tried reshaping both but results came back one heat was applied causing unit to warp/bow again. Will need findings reported to ahs that further repairs cant be completed due to parts. Call complete ; ordrng 1 DC61-01199R (Frame and 1 DC97-14849A (Drum asm)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Harker Heights, Texas 76548

Tyler

Job Details: 06/29/2022

"Arrived on site for microwave not allowing for turn table functions to work. Upon arrival confirmed issue. After further testing I found multiple failures. Acu was intermittently registering input from ui. Acu also failed to send power to turn table motor. I then found main harness melted together under unit to the point that to much wiring would have to be cut preventing me from reliably repair wire damage. Will need main harness ordered and part availability known before rescheduling. Will need to replace ACU, main harness, and possibly turn table motor. ; ordrng 1 W11469478 (Main harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIDM01

Near Austin, Texas 78736

Luis

Job Details: 06/29/2022

"Arrived on site for no cool. No air flow to fresh food section,no air flow on upper freezer section,ice build up on back cover,ran diagnostics heater powered on diagnosed unit not entering self defrost cycle. Ordering control and ui. Unit will need to be cleaned and defrosted before return visit. C NOTE; ordrng 1 WPW10758681 (Ui)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503EBS00

Near Austin, Texas 78739

Luis

Job Details: 06/29/2022

Arrived on site. Diagnosed a defective led control and led strip in freezer section ordering led strip ; ordrng 1 W10876365 (Led strip)

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Austin, Texas 78746

Matthew

Job Details: 06/29/2022

"Arrived onsite to replace previously diagnosed parts. Upon arrival tested unit. Found water standing in tub. Hit cancel and all water drained out. Ran diagnostics and found f9e1, F8e2, error codes. Called tech line for assistance. Tech had experienced same issue and referred to engineering. Recommendations are to replace inlet assembly or flow meter. SR#7733999590. Tech explained replacing the drain pump, vent and control will not completely remedy the issue. Ordering inlet assembly to complete the repair. ; ordrng 1 W11535094 (Inlet assembly)"

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Waco, Texas 76705

Jonathan M

Job Details: 06/29/2022

Arrived on site for a dishwasher that is beeping but not starting any cycles. Did confirm the customers complaint and attempted to run the unit through diagnostics. Found the user interface itself not responding to any buttons pressed. Ordering user interface and user interface consul for repair. Will also return with the control. The office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11413963 (UI console) and 1 W11414079 (User Interface)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Lago Vista, Texas 78645

Gerry C

Job Details: 06/29/2022

Arrived to inspect no ice. I found the ice maker would not produce due to ice buildup within the fill tube assembly. The unit will require Technical Service Pointer #: W11560805 Rev. C to be performed. Office to order parts and arrange return service. No leaks observed during service. ; ordrng 1 W11397137 (Ice Maker) and 1 W11395429 (Fill Tube)

We serviced a

WHIRLPOOL WASHER

Model WTW4800XQ2

Near Kingsland, Texas 78639

David S

Job Details: 06/29/2022

"Arrived on site for washing machine not working properly. I inspected the unit and work are. I found the stand pipe correctly built. I ran a diagnostics cycle and found fault code for long fill, hot/code reversed and lid latch fault. I gained access to the gearcase and found the shaft dropped and is causing the cam to grind on the cover. I am ordering the gearcase, cam, belt, and control to be replaced. The office will reschedule when we have autho and eta on the parts.; ordrng 1 W11454741 (Gearcase) and 1 W10721967 (Cam) and 1 WPW10006384 (Belt) and 1 Autho (Autho)"

We serviced a

JENN-AIR WINE COOLER

Model JUWFR242HL01

Near Kingsland, Texas 78639

David S

Job Details: 06/29/2022

Arrived on site for wine cooler not cooling. I inspected the unit and work area. I powered the unit on and found the compressor not coming on. I gained access to the compressor and found the inverter receiving proper voltage. I tested hertz from the inverter and found none. I am ordering the inverter to complete the repair. The office will reschedule when we have eta on the parts.; ordrng 1 W11360589 (Inverter) and 1 W11376137 (Control)

We serviced a

KITCHENAID ICE MACHINE

Model KUIX305ESS2

Near Horseshoe Bay, Texas 78657

David S

Job Details: 06/29/2022

"Arrived on site for ice machine no cool. I put the unit into diagnostics and found it fill with water and all pumps working. I turned the compressor and condenser fan on. I found both running, but no cooling happened at the evaporator. I pulled the unit out and found the compressor pulling 2.82 amps. I let the unit run for 10 minuets and found no change in evaporator temperature. I spoke to SW and confirmed a sealed system; ordrng 1 Uvdryer (Uv dryer) and 1 WPW10605286 (Compressor) and 1 WPW10218037 (Evaporator) and 1 W11506635 (Access valve) and 1 Sealedsystem (Sealed system) and 1 2hours (2 hours)"

We serviced a

SAMSUNG RANGE

Model NX58K9850SS

Near Leander, Texas 78641

Vincent

Job Details: 06/29/2022

"Arrived on site for range, inspected unit and work area. Inspected door for oven and found the inner hinges that hold the door not functioning correctly. i will be ordering inner hinges and returning with the oven door. No leaks observed during service.office to reschedule to return when parts have arrived.; ordrng 2 DG94-01120C (Assy support hinge)s and 1 DG94-01275C (Door)"

We serviced a

KITCHENAID RANGE

Model KSDB900ESS4

Near New Braunfels, Texas 78132

Andrey

Job Details: 06/29/2022

"Arrived on site to test unit for burner issues and convection fan making noise, tested unit found convection fan housing has warped causing fan blade to hit housing, replaced fan and tested, it is running properly now, tested burners and found a bad igniter on front right burner, image provided, ordering igniter and front left simmer will need to be adjusted office to reschedule, ; ordrng 2 W10669524 (Igniter)s"

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near New Braunfels, Texas 78132

Andrey

Job Details: 06/29/2022

"Arrived on site to test unit for wet clothes at the end of cycle, tested unit found no error codes present, put unit diagnostics and found all components running good, called tech line and presented my findings and again since no parts are failed on this unit no recommendation for replacement of parts could be made,tech line stated that from previous records these unit can sometimes switch to no spin intermittently, was advised to tell customer to monitor and make sure it is always set to high spin, presented this information to customer, customer will monitor and if issue is still present, ACU will need to be replaced with pressure switch, Sr#7733552860, follow up will need to be required ; O-emld tckt"

We serviced a

ELECTROLUX WASHER

Model EIFLS55IIW0

Near Killeen, Texas 76542

Tyler

Job Details: 06/29/2022

"Arrived on site for washer not unlocking door. Upon arrival found wet towels in tub but door was unlocked and could open. Found f38 stored in diagnostics on all 5 save slots. Ran a user fast cycle and heavy duty. Found door unlocking on both completed cycles. After disassembly of unit I verified air trap, drain, hoses all clear of debri. Found tub bearings starting to fail causing oil/water pressure leak behind tub asm.found entire tub asm starting to fail leading to electrical feedback failures at sensors and mcu. Cant reliably repair unit without replacing further components in order to properly test unit for further issues. Will need findings reported to ahs. Call complete ; ordrng 1 Cnote (Parts needed are excessive. rebuild for this syle unit wth the amount of repairs it needs is in no way going to Guarantee a reliable repair)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Canyon Lake, Texas 78130

Andrey

Job Details: 06/29/2022

"Arrived on site to tested unit for water leak, tested unit found gasket not sealing properly, will need door gasket to fix issue, parts has been pre screened, will need it on return visit, office to reschedule ; O-emld tckt"

We serviced a

JENN-AIR RANGE

Model JGRP548HL01

Near Marble Falls, Texas 78654

Justin

Job Details: 06/29/2022

Arrived on site for an oven knob not working. Upon further inspection I found smaller oven knob bad. Ordering knob and office to reschedule. ; ordrng 1 W11591511 (Knob)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near San Marcos, Texas 78666

Andrew

Job Details: 06/29/2022

Arrived on site to test unit for moisture collecting on center mullion/divider. Found center was warm only about half way up and colder towards the top where moisture is collecting. Spoke with techline and was advised to disconnect condenser motor and allow compressor to run for 10mins and see if top gets warm. Lower half got warmer but top half still cold.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Maxwell, Texas 78656

Andrew

Job Details: 06/29/2022

"Arrived on site to replace evap thermistor and control from previous diagnosis. Replaced control, thermistor and UI as a precautionary. Tested unit, unit working as designed. All components engaging and reading good in diagnostics. Advised to place glass of water in FC and when frozen solid to use unit. No leaks detected. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHV03

Near Wimberley, Texas 78676

Andrew

Job Details: 06/29/2022

"Arrived on site to test unit for FC ice maker not producing. Found ice maker responding as designed. Valve not opening to fill FC icemaker. Replaced valve, tested unit, unit now working as designed. No leaks detected. Job complete."

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW1

Near Fischer, Texas 78623

Andrew

Job Details: 06/29/2022

"Arrived on site to test unit for lid staying locked and water present. Found black wire to drain pump was cut. Secured connection with butt splice, tested unit, unit is now working as designed. No leaks detected. Job complete."

We serviced a

LG REFRIGERATOR

Model LSXS26326S/00

Near Buda, Texas 78610

Kevin

Job Details: 06/29/2022

arrived on site and replaced dispenser and found it is still not working. found when calling for ice at the door, the ice door will energize and open. The auger motor never energizes. Found orange wire from Con 3 @ the control to the hinge is open. The harness is foamed into the cabinet.

We serviced a

JENN-AIR WINE COOLER

Model JUW24FRARS00

Near Austin, Texas 78733

Luis

Job Details: 06/29/2022

"Arrived on site. Compressor and fans not powering on,power cycled same issue diagnosed a defective defrost timer,replaced timer unit powered on.

We serviced a

MAYTAG WASHER

Model MVWP575GW0

Near Austin, Texas 78722

Joe Z

Job Details: 06/29/2022

Arrived onsite for HOT WATER WILL NOT ENTER THE MACHINE . Upon arrival inspected water supply lines and water supply valves and are correct. Ran diagnostics and there were no error codes. Ran manual test and both hot and cold valves operate correctly. When operating a normal cycle onHot water fill starts off cold and then just remains warm to he touch. Called techline for assistance. Tech stated that on this cycle the hottest the water will get is just warm enough to breakdown detergent. Tech Stated the water will only get to 90 -105 degrees plus or minus 5 degrees is within specifications. Tech said unit is operating as designed.Tech gave SR#7733993206. No leaks present at this time. Job complete

We serviced a

KITCHENAID ICE MACHINE

Model KUID308ESS1

Near Austin, Texas 78735

Luis

Job Details: 06/29/2022

Arrived on site. Installed bin thermistor and cover ran diagnostics all test passed.

We serviced a

JENN-AIR RANGE

Model JDSP536HL01

Near Briarcliff, Texas 78669

Justin

Job Details: 06/29/2022

Arrived on site and found that after the last service the customer waited to see if the LP dissipated per instructed. They found the unit no longer excessively leaking. We found the unit working as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHB01

Near Bastrop, Texas 78602

Joe Z

Job Details: 06/29/2022

Arrived onsite to install previously diagnosed parts.replaced water tube and used both fitting. Test unit and unit operates as designed. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT313CZLZ00

Near Georgetown, Texas 78626

Lou

Job Details: 06/29/2022

"Arrived on site to inspect refrigerator gaskets not sealing. Upon further inspection, I found both door gaskets sealing properly. Customer advised that when they close the RC door, the FC door pops open and doesnt always close. I advised of this air tunnel from the FC to the RC sections that when the doors are closed it will push the air pressure to the other cabinet. I found the unit not leveled and corrected it then found the unit tilts to the right side due to the floors not being level. Using manufacturer approved silicone, I sealed the gaps in the liner/cabinet. Tested unit and it is operating as designed. No water connections to the unit, job completed."

We serviced a

LG REFRIGERATOR

Model LMXS30776S/05

Near Georgetown, Texas 78628

Lou

Job Details: 06/29/2022

"Arrived on site to inspect refrigerator fan hitting ice. Upon further inspection, I found the FC evap fan making a rattling noise as if it were hitting ice. I disassembled the FC section and removed the evap cover to find a block of ice on the evaporator equivalent to a defrost issue. I found a service bulletin through the manufacturer regarding the placement of the defrost thermistor. I found the thermistor in the wrong position and corrected per service bulletin. Using my steamer, I removed the ice and monitored cooling and found the evaporator with a good frost pattern. Tested the defrost element and it is showing 40ohms and 120V. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL OVEN

Model WOS51ES4ES02

Near Austin, Texas 78759

Wesley

Job Details: 06/29/2022

Arrived onsite for cook time settings concern and rattling. Tested and found unit operating as designed. advised customer on findings and instructed customer on design. All checks good. Unit is now operating as designed.

We serviced a

MAYTAG REFRIGERATOR

Model MSS25C4MGZ06

Near Georgetown, Texas 78633

Lou

Job Details: 06/29/2022

"Arrived one site to inspect refrigerator door not opening. Upon further inspection, customer advised that the the FC door does not open at times due to ice build up in the bottom left corner of the door. I placed my flashlight at the bottom of the FC section and found gaps in the gasket on both left and right corners of the FC section. Also found the same issue with the RC door. I contacted techline and spoke to TJ and advised of the complaint and my findings. "

We serviced a

WHIRLPOOL COOKTOP

Model WCG77US0HS00

Near Austin, Texas 78759

Wesley

Job Details: 06/29/2022

Arrived onsite and found unit operating with hi simmer height on each burner. Adjusted the flame height to improve simmer performance. All checks good.

We serviced a

WHIRLPOOL OVEN

Model WEE510S0FS2

Near Austin, Texas 78758

Wesley

Job Details: 06/29/2022

"Arrived onsite for stuck button error code and spontaneous activation of preheat select. Reset and tested unit. All checks good. Unit is now operating as designed. Advised customer that if symptoms persist, control panel will need to be replaced."

We serviced a

WHIRLPOOL DRYER

Model WED7300DW1

Near Austin, Texas 78748

Kevin

Job Details: 06/29/2022

"Arrived on site and inspected dryer and found it is running but not heating. Inspected incoming power and found one leg only has 12 V. Incoming power is not correct and will be needed to correct it. After incoming power is corrected dryer should be working properly.

We serviced a

WHIRLPOOL DISHWASHER

Model KUDS50FVSS0

Near Austin, Texas 78735

Kevin

Job Details: 06/29/2022

"Arrived on site and inspected dishwasher and found left hand linkage is loose, after reattaching door is working properly. No further repair is required at this time if linkage fails

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Austin, Texas 78723

Scott

Job Details: 06/29/2022

Arrived on site replaced UI control. Ran several diagnostics tests. All checked normal. No water leaks detected at time of service. Job complete

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Austin, Texas 78744

Scott

Job Details: 06/29/2022

"Arrived on site , replaced control and UI . Ran diagnostics all checked normal. No lint build up at time of service. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FZDM04

Near Austin, Texas 78744

Scott

Job Details: 06/29/2022

"Arrived on site , replaced icemaker and inlet tube . Ran harvest . All checked normal. No water leaks detected at time of service. Job complete"

We serviced a

MAYTAG WASHER

Model MVWC465HW4

Near Austin, Texas 78745

Scott

Job Details: 06/29/2022

"Arrived on site for washer not starting . Customer is concerned when turning the knob or pushing start button for first time all the lights on the control light up, and hast to push the start button again to start the wash cycle. Ran diagnostics no error codes and diagnostics wash past all phases. Instructed customer that this is normal, basically its waking the computer board up. No water leaks detected in time of service job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Hewitt, Texas 76643

Jonathan M

Job Details: 06/29/2022

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the capacitor and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

MAYTAG WASHER

Model MHW8200FW0

Near Waco, Texas 76712

Jonathan M

Job Details: 06/29/2022

Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the pressure switch and tested the unit. The unit immediately began to start draining. Ran the unit through an auto test in the unit ran as designed with no leaks present. Call complete.

We serviced a

WHIRLPOOL WASHER

Model WET4027EW1

Near West Lake Hills, Texas 78746

Matthew

Job Details: 06/29/2022

"Arrived onsite for washer not spinning and making a grinding noise. Upon arrival inspected unit ran quick spin test and noise was apparent. Removed agitator for inspection and found shaft not spinning. Also found tub rusting internally and becoming brittle. Tilted unit back and oil was dripping. Coupler was worn. Unit would need rebuild.

We serviced a

LG REFRIGERATOR

Model LFXS26973

Near Round Rock, Texas 78681

Cliff

Job Details: 06/29/2022

Arrived on site to replace previously ordered parts for refrigerator. Replaced filter head and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS03

Near Round Rock, Texas 78681

Kimo

Job Details: 06/29/2022

Arrived onsite to install previously diagnosed parts. Upon arrival I installed new evap cover and tested unit and found unit operating as designed. Jobs complete.

We serviced a

KITCHENAID ICE MACHINE

Model KUID508HPS00

Near New Braunfels, Texas 78132

Andrey

Job Details: 06/29/2022

"Arrived on site to test unit for not functioning correctly, tested unit found that the ice machine making to much ice, all other components working good, replaced thermistor, tested unit unit now running as designed advised customer to monitor and if the unit is still producing to much ice to call us back at this time ,job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Cedar Park, Texas 78613

Kimo

Job Details: 06/29/2022

Arrived onsite to install new DW door panel. Upon arrival I installed new panel and nameplate and tested unit and found unit operating as designed. Job complete

We serviced a

AMANA WASHER

Model NTW4516FW3

Near New Braunfels, Texas 78130

Andrey

Job Details: 06/29/2022

"Arrived on site to replace previously diagnosed basket, replaced basket, tested unit , customer put a load in wash to make sure it was running correctly, customer approved, unit is now running as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS3

Near New Braunfels, Texas 78130

Andrey

Job Details: 06/29/2022

"Arrived on site to replace previously diagnosed control, replaced control, tested unit, unit now running as designed, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near New Braunfels, Texas 78130

Andrey

Job Details: 06/29/2022

"Arrived on site to test unit for freezing items in refrigerator and no ice or water, tested unit found temp in RC set to 42 and FC to -4, not that the diffuser box was lodged in sideways causing a 1/2 inch gap allowing freezer air to constantly blow into RC freezing filter head, stopping water flow to dispenser and ice maker, secured diffuser correctly, tested damper, it is working properly now, advised customer that the water lines should defrost on there own, unit is now running as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL RANGE

Model WFE500M4HS0

Near Austin, Texas 78756

Wesley

Job Details: 06/29/2022

Arrived onsite for broken outer glass. Replaced glass. Unit is now operating as designed. All checks good. Advised customer on repair.

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC42QTS02

Near West Lake Hills, Texas 78746

Matthew

Job Details: 06/29/2022

Arrived onsite for refrigerator not dispensing water. Upon arrival inspected unit. Found auger motor not energizing. Removed cover plate and found ice accumulation covering connector. Thawed ice and found wiring connector corroded completely. Pins from original motor stuck in connector. Called SW for parts research. Harness is part of the door

We serviced a

GE REFRIGERATOR

Model PSHS6PGZBESS

Near Blanco, Texas 78606

Andrew

Job Details: 06/29/2022

Arrived on site to test unit for water leaking noise. Found no sign of leak from any connections or hoses. Advised customer on how unit periodically defrosts and may be hearing frost melting when defrosting. Advised customer to monitor and if issue persists take a video. No leaks detected. Job complete.

We serviced a

KITCHENAID RANGE

Model KFGC558JSS00

Near Johnson City, Texas 78636

Andrew

Job Details: 06/29/2022

"Arrived on site to test unit for front center burner not igniting. Found grease/oily substance on igniter preventing spark from reaching burner cap. Cleaned igniter, tested unit, unit now working as designed. Customer stated ovens acting erratic. Advised customer to connect unit to WiFi for software updates. Provided WiFi team phone number if any issues connecting. No leaks detected. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model GSF26C4EXB02

Near Austin, Texas 78735

Luis

Job Details: 06/29/2022

"Arrived on site for no ice. Found broken wires at door hinge,repaired wires power cycled unit icemaker ran through a cycle and filled with water.No warranty due to broke wires and correct repair would need a new door."

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC5

Near Belton, Texas 76513

Tyler

Job Details: 06/29/2022

Arrived on site for washer not filling up all the way. Upon arrival confirm complaint and customer provided photos of some of the clothing and articles of bedding showing signs that unit was not being fully submerged when filled. Entered diagnostics found no error codes but after disassembly of unit found slight clog in the pressure air trap assembly. After a removing clog I reassembled a test unit and found the unit was functioning as designed and also went over previous instruct with customer over settings and how washer is the function due to pre-manufactured settings within main control. Found no leaks During test and unit function as designed and documented issue with techline online. Call complete SR # 7732223640

We serviced a

WHIRLPOOL DRYER

Model MEDC465HW0

Near Nolanville, Texas 76559

Tyler

Job Details: 06/29/2022

"Arrived on site for dryer taking to long to dry. Upon arrival confirmed issue. After further inspection I found no kinks, breaks, clogs, or other failures within heating hardware, stats, fuses and timer and exhaust hose. Found exhaust blower working as designed with great airflow.. call techline and spoke with Austin Sr# 7733996366. I also used test kit on dryer when it was connected to exhaust vs disconnected. When disconnected unit worked as designed with an average of 143 degrees of heat. When connected test kit would immediately go into the red indicating unit still had a clog with home exhaust. Recommend to customer to have dry vent cleaning company back out to double check vent from end to end. Also recommended looking into haveing construction crew redirect vent through exterior wall of home that dryer is next to. Unit functioning as designed and Techline stated no further repairs to be done. Call complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS01

Near Austin, Texas 78704

Luis

Job Details: 06/29/2022

"Arrived on site for no,ice. Icemaker not running through a forced harvest replaced icemaker,icemaker running through a harvest no water to icemaker diagnosed a defective valve also. Replaced valve,ran icemaker through a cycle harvest passed and filled with water.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near Lakeway, Texas 78734

Kevin

Job Details: 06/29/2022

"Arrived on site and inspected refrigerator and found dispenser starts off with good water flow but slows to a trickle after dispensing a few cup fulls. Water filter was replaced two months ago, customer is not using every drop Brand filters. installed filter bypass and dispenser is working properly. Customer has another water filter on hand and after installing the new one it is working properly. Installed first filter again and water dispenser starts having a pressure problem again. Problem was original water filter. No further repair is required at this time, job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF130PAHS2

Near Bastrop, Texas 78602

Joe Z

Job Details: 06/29/2022

Arrived onsite for door is difficult to open and close. Upon arrival test door and it was rubbing from behind the cabinet. Found that the drain hose was connected incorrectly and causing door hinge and spring to rub the hose. Reinstalled the drain hose and test door. Door now opens and closes smoothly. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM07

Near Bastrop, Texas 78602

Joe Z

Job Details: 06/29/2022

Arrived onsite for Fridge freezer gasket loose. Upon arrival inspected unit and found the FC door gasket not attached to door all the way around. Could not secure gasket correctly. Need to replace gasket. Replaced gasket and now secured to door. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Bastrop, Texas 78602

Joe Z

Job Details: 06/29/2022

"Arrived onsite for unit not making ice. Upon arrival, the ice bin is full. Am not finding issues at this time. Job complete"

We serviced a

JENN-AIR OVEN

Model JJW2830DP01

Near Bastrop, Texas 78602

Joe Z

Job Details: 06/29/2022

Arrived onsite for F2E1 ERROR CODE. Upon arrival found F2-E1 stuck key. Keypad is not responding to any function. Need to replace console. Replaced console and test unit by preheating both ovens to 350. Unit operates as designed. Job complete

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Waco, Texas 76710

Jonathan M

Job Details: 06/29/2022

"Arrived on site for a dishwasher thats not starting cycles. Inspected unit and work area. The customer advised when she went to go start her cycle, the unit would seemingly drain for a few minutes and then it would completely shut off. Tested the unit and confirmed that the customer was correct. Looked underneath the dishwasher and found the overflow switch stuck and after clicking in the overflow switch and letting it pop back out, found the unit starting to work as designed. Tested the unit in a pro wash cycle and normal wash cycle twice. The unit filled and began recirculating as designed. I did notice an over sudsing issue going on which couldve contributed towards this issue to begin with. Did explain to the customer about proper soap usage and advise the customer to run a few loads without soap do to amount of oversuds in happening inside Herbert her dishwasher. The unit is now working as designed. Call complete."

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC0

Near Austin, Texas 78703

Wesley

Job Details: 06/29/2022

Arrived onsite for unit indefinitely repeating the rinse cycle on any load. Cleared error code indicating water fault and advised that if no measures to clean scum out of unit were being taken that build up could cause misreading in airtrap. Detailed advice on cleaning unit with vinegar to maintain and eliminate sudsing/ scum related errors. All else checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF550CDHZ04

Near Austin, Texas 78704

Wesley

Job Details: 06/29/2022

"Arrived onsite and replaced the valve for producing ice but not dispensing water, but found fil tube in liner frozen. Raised fridge temp to prevent freezing fill line. Advised customer on status.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FZDM04

Near Manor, Texas 78653

Wesley

Job Details: 06/29/2022

Arrived onsite for not making ice and found unit water turned off and hose pinched. Unpinched hose and turned water on! Unit is now operating as designed. All checks good.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Manor, Texas 78653

Wesley

Job Details: 06/29/2022

"Arrived onsite and replaced main control and light bulb. Unit is now operating as designed."

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Austin, Texas 78738

Kevin

Job Details: 06/29/2022

"Arrived on site and inspected washer and found load and go drawer will not close properly so loading all reservoir is not engaging by detergent pump. Removed lower drawer and found water removal hose is out of place. After rerouting hose drawer will close properly and detergent pump is working correctly, job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW6120HC2

Near Spicewood, Texas 78669

Kevin

Job Details: 06/29/2022

Arrived on site and inspected washer and found customer has a video of the noise that they hear. Noise is happening because washer is too close to the wall and water lines are banging against rear panel. Hoses have been tapping so hard that paint surface on the wall is damaged. Instructed homeowner that Moving washer forward a few inches will help also showed correct loading to avoid unbalanced loads. Job complete

We serviced a

KITCHENAID ICE MACHINE

Model KUIS18NNTB2

Near Austin, Texas 78746

Matthew

Job Details: 06/29/2022

"Arrived onsite for ice machine not producing ice. Upon arrival customer stated after a clean cycle the unit stopped functioning. Inspected unit and found ice accumulation under evaporator near valve spout. Ran test and found only a small trickle of water entering unit. Notified customer that a bad valve with no water entering and system cooling could have caused the ice accumulation. There is a slight chance that the system could experience a sealed system failure. Customer approved the valve replacement. Tested unit and unit and full water supply was restored. Evaporator plate is frosting. Instructed customer to leave door open and get ice accumulation thaw over 24 hrs, then start unit.

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW2

Near Waco, Texas 76705

Jonathan M

Job Details: 06/29/2022

Arrived on site for a washing machine that has a broken strike. Inspected unit and work area. The customer advised it broke off when she closed the lid at some point and she has had to use the broken piece that fits inside the latch in order to get the unit to work. Did confirm the customers complaint and replaced the strike. Tested the unit several times and diagnostics and did not have any problems. Advised the customer the unit is working as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Waco, Texas 76708

Jonathan M

Job Details: 06/29/2022

"Arrived on site for a refrigerator thats not dispensing ice or water. Inspected unit and work area. The customer advised that he had just replaced the filter prior to the previous trip and that after the previous trip, the unit worked for a little while before completely stopping again. Attempted to dispense water from the water dispenser and found the valve buzzing but no water coming through. Checked the reservoir and did not find any of the water frozen. Replaced the filter head housing and tested the unit. With the filter, there was still an issue with water pressure. Once removing the filter, the unit began to work and operate as designed. Spoke to PR and was advised that because the unit wouldnt work with two different filter heads, the issue would be with the filter. Advise the customer of the issue. Call complete."

We serviced a

WHIRLPOOL DRYER

Model MEDB765FC

Near Copperas Cove, Texas 76522

Tyler

Job Details: 06/29/2022

Arrived on site for dryer needing previously diagnosed ACUs. Upon arrival inside required part unit is now functioning as designed. Reminded customer of power cord being needed once youre ready to reconnect and permanently use unit. Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model W8RXEGMWB00

Near Copperas Cove, Texas 76522

Tyler

Job Details: 06/29/2022

Drive down side for refrigerator needing previously diagnosed parts. Upon arrival reconfirmed issue and after for the inspection found freeze the door functioning as designed and unit only needed refrigerator lower door gasket and bushing spacers added hinges but during reconfirming your previous diagnosis I found that the gasket is fully insulated into the door itself and when trying to remove the gasket it was ripping insulation out of the door not allowing a new gasket to be properly and securely installed. I also found that the liner between the Mooney and bar of the freezer and fridge food compartment was starting to separate from the other line are causing a much larger air gap to occur that cannot be repaired due to liner separation and insulation failure. Will need finding supported to AHS that unit cannot be guaranteed a safe repair at this time due to liner failure. Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model GD5SHGXKT01

Near Pflugerville, Texas 78660

Cliff

Job Details: 06/29/2022

Arrived on site to diagnose a refrigerator with inconsistent temperatures. Found no failures to unit at this time. Advised customer on return air vent location and need to no block it with items. No repairs needed and no leaks were found at time of service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB08

Near Hutto, Texas 78634

Cliff

Job Details: 06/29/2022

Arrived on site to diagnose a refrigerator with dirty ice. Ran fresh icemaker fill and found no particulates in water. Found dust particulates freezing to outside of ice cubes that are sitting in ice bin. Advised customer on findings and no repairs can be done to correct issue. Advised customer using more ice will circulate old cubes out and new cleaner ice will get in to bucket. No leaks were found at time of service.