"Arrived on site to install previously diagnosed and ordered parts. Due to the front right, left front and left rear switches and front left burner element being bad, I removed and replaced all parts mentioned and tested. Unit is operating as designed.

"Arrived on site to test unit for 3 dashes on display, customer stated that clean washer light was blinking and when she completed cleaning cycle, the light stopped blinking and all operations returned to normal, put unit through diagnostics cycle, no error codes are stored in system, all components tested good, unit is running as designed, no leaks detected job complete"

"Arrived on site to test unit for no power, tested unit found all connections are good, noticed that the breaker was tripped, reset breaker, unit is running as designed, job complete"

"Arrived on site to test unit for water leak, tested unit found all components running good and was not able to mimic water leak , split door no signs of water on the inside, inspected spray arms and found lower spray arm metal piece missing on one side, replaced spray arm, advised customer to monitor to see if leak returns, call us back, recommend replacing gasket on return trip if necessary at this time the unit is running as designed, no leaks detected job complete"

"Arrived on site to test unit for name plate issues, tested unit found half of the name tag Crumbled together, replaced name tag, not finding any other issues with unit job complete"

Arrived on site to test unit for unit not heating. Test unit and found high voltage issue. Replaced magnetron capacitor and diode

Arrived on site to test unit for oven not having any display. Test unit and found opened thermal fuse replaced fuse.Test unit and unit preheated to 350. Advised customer that if it Happens again they will need to replace the cooling fan.

Arrived on site to test unit for braket broken on right side for holding sump and motor. Replaced both brackets test unit and unit test good job complete

"Arrived onsite for continued issues of thermal fuse blowing. Contacted SW for assistance. After series of test , found the tstat was only opening intermittently. Replaced tstat and heater is now cycling normally and everything else test good. Job complete"

Arrived onsite for hinge for plate at top of left hand door has become detached at last contact point will not reseat. Upon arrival found that the mullion was not secured to the door.secured the mullion to the door and mullion operates correctly. Job complete

Arrived onsite repaired washer by correcting poor connections at the power block. Unit is now operating as designed. All checks good. The L2 was intermittently connecting and allowing proper function.

Arrived onsite and used terminal block to repair electrical connectivity issue at power block with burnet block and shorted wiring. Unit is now operating as designed. Advised customer on repair.

Arrived on site to install previously diagnosed parts. I installed the parts and tested the unit. I found it still failing. I called techline and spoke to Andrew and kept the same SF#. Andrew told me to advise the customer that WP will reach out to the customer. Call complete.

"Arrived on site for a washing machine not draining. I put the unit into diagnostics mode and it had stored error codes F9E1 for long drain, F8E6 for water hazard, and F0E4 for water temp error. I then activated each load and found the drain pump lightly humming, but not draining. I gained access to the pump and checked voltage going to it. I found a good 120VAC. I then ohmd out the pump and it read 21.4 which is out of range. This indicates a bad pump.* Upon further inspection I found a hair pin inside the old drain pump. I verified the drain hose was installed correctly and found no leaks at the time of service. I collected the balance in full on CC. Call complete."

Arrived onsite for dishwasher that was not installed properly. Upon arrival removal the DW and reinstalled it with brakes and screws that was sent with me. Job complete.

Arrived onsite for washer with what seemed like a leak that was doing from the bottom of the unit. Upon inspection I found the that drainage pipe out off the home was backing up when ever the unit would drain. I check the drain hose for proper inspection and found that it was installed properly. I then advised cx to have the piping in the home and clear the restriction fixed

Arrived on site to test unit for unit not filling with water. Test unit and found float stuck in the up position making unit thing it was full of water. Secured float test unit and unit test good job complete.

Arrived onsite for an ice machine to replace previous diagnosed parts. I replaced the water pan and ran a clean cycle for the customer to make sure the clean light would turn off. The clean light turned off and the unit is working as designed. There were no water leaks present at the time of service.

Arrived onsite for a washer displaying an F30 long fill error code. I found 3 of the cold water valves hardly dispensing any water. The log valve needs to be replaced. I replaced the log valve and ran diagnostics. The unit is working as designed. There were no water leaks present at the time of service. Call complete.

Arrived onsite for a dryer that is completely dead and not responding at all. I found no voltage at the outlet. I found the breaker had been flipped to the off position and was not tripped. Mr stated he does not know how that happened and the dryer stopped working a 9:00pm one night. I advised the customer to put a lock on the breaker panel. I turned the breaker on and tested the dryer in different cycle selections. I found the dryer working as deigned.

"Arrived on site for refrigerator not cooling inspected unit and work area. Unit was in different room because CX house is being remodeled. Inspected unit and found UI displaying cooling off, and I helped the two button to turn cooling back on and exposed evaporator to check frost pattern and it was good. Unit is cooling as designed. No leaks observed during service. Job completed."

"Arrived on site for washer, inspected unit and work area. Inspected unit and found error code stored F8E1 Called techline and spoke Lion sr#7734006316 and explained that water pressure has to be constant so unit can operate correctly. CX is on a well water supply and will not have constant pressure and cause unit to stop mid cycle. I explained to CX and they understand about the situation. No leaks observed during service. Job completed."

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temps in the FC=7 degrees. I found the ice maker had stopped mid-cycle again. I tested the valves, switches, and fill tube heater at the main control and found the control is bad. All,switches, fill tube heater and valves ohmed out good. Ohmed the bucket switch and it is good. I removed and replaced the main control and ice maker and tested and ice maker is operating as designed. No water leaks observed during service, job completed."

"Arrived on site and found gearcase has failed

Arrived on site to diagnose an ice machine that is not producing ice. Found external drain pump failed and replaced it. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

"Arrived on site to diagnose a washer that is leaking. Found drain clamp not securing drain line to pump properly. Also note two internal hoses have evidence of leaking, and evidence of leaking from outer tub in several locations. As tub parts cannot be obtained (backorder with no eta)

"Arrived on site to install previously diagnosed and ordered part. Due to the capacitor failure, I removed and replaced the capacitor and tested. The unit continued to fail. Following the tech sheet, I tested the control and found it too had failed. I removed and replaced the main control and retested and the unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site to diagnose a microwave that has a damaged door. Found outer door glass broken and replaced door. All is working properly at this time

Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker motor failed and replaced icemaker. Tested unit and found all is functioning properly at this time.

Arrived on site to diagnose a refrigerator that is leaking. Found defrost drain clogged and cleared drain. All is working properly at this time and no leaks were found after service was performed.

"Arrived on site and found while dryer is running there is a scraping noise. Disassembled the dryer and found debris stuck in felt ring. After clearing debris and reassembling dryer it is running normally.

"Arrived on site disassembled dryer and replaced motor and blower wheel,it is now working properly, job complete"

"Arrived on site for no cool. Pierced low side pressure reading -20 diagnosed a leak in the system,installed a filter drier and attempted to replace compressor,found cap tube broken in liner wall unable to reach other end of cap tube to extended and repair. Called tech support per tech support whirlpool will contact customer. SR#7734004306"

"Arrived on site and replaced inlet valve diagnosed by previous technician, after replacement dishwasher will start a normal cycle took a short video of it running and sent it to KB/service management, job complete"

Arrived on site for cooling complaint. Adjusted settings on control adjusted gasket seals.

Arrived on site for upper rack being broken. I inspected the unit and work area. I found the adjuster broken on the upper rack. I replaced the adjusters with a new set. I reassembled the unit and tested it. I found it working as designed. Job complete.

"Arrived on site for wave guide cap melting. I inspected the unit and work area. I found the wave guide damaged causing arcing in the wave guide. I called safety and advised them of my findings, making the unit N;A

"Arrived on site to test unit for not working properly, tested unit found heating element is working, it fill with water and it drains, but the solenoid is not switching between wash and drain, causing water to drain out of unit when wash motor engages,

"Arrived on site to test unit for lights not working properly, tested unit in diagnostics found light is engaging properly, when light is activated on display it does not come on, customer stated that at times the console will become unresponsive, unit is connected to Wi-Fi but not through whirlpool app, advised customer to call Wi-Fi team and get this unit to receive proper firmware updates if after unit has been updated and issue persists recommend replacing console, at this time job complete"

Arrived onsite to replace previously diagnosed parts. Replaced faulty board. Replaced board and tested. Unit is now functioning properly. Recommended customer change to liquid detergent and use smallest amount. Power detergent is causing excessive suds. No leaks present at this time. Job complete.

Arrived onsite for dryer not heating properly. Upon inspection found dryer is heating. Customer instructed to not overload unit and must empty the drain drawer after every use. Not a traditional dryer. Unit is functioning properly. Also notified landlord. Job complete

Arrived on site as helper for MZ . Job complete

"Arrived onsite for washer out of balance. Upon arrival inspected unit. Found unit not leveled. Leveled unit and tested. Put unit in diagnostics and found no stored error codes. Ran calibration and auto test. All passed. Unit does not have excessive shaking. Also instructed customer on proper loading, cycle selections and detergent use. No leaks present at this time. Job complete"

"Arrived on site for dead dishwasher . Found dishwasher not lighting up or responding at UI. Found unit is on a wall switch . Found wall switch turned off . Turned switch on , dishwasher is now powering up . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete."

"Arrived on site. Replaced defective ice door motor,ice chute door and paddles,tested ice dispenser door sealing correctly ice dispensing,tested water paddle good.

"Arrived onsite to replace previously diagnosed parts. Replaced inner door, seal and center. Ice door no longer gaped. Making a good seal. Job complete"

Arrived on site for fridge not cooling. I inspected the unit and work area. I preformed a temperature test in the freezer and found it at 0 degrees. I gained access to the door harness and found it intact and in good condition. I found the icemaker turned off. I turned it back on and found it cycling and filling as designed. I set the unit to basic defrost. The unit is operating as designed. Job complete.

Arrived on site for washing machine having mold on bellow. I inspected the unit and work area. I tested the unit and found the drain pump working as designed. I found the bellow vents clogged I installed a new bellow and cleaned out the vent tubes in the tub. I reassembled the unit and tested it. It is now draining properly from inside the bellow.

Arrived on site to diagnose a refrigerator that has water filter popping out of housing. Found water pressure in house too high causing filter to pop out of housing and advised customer on findings. No repairs can be done to refrigerator to correct issue and homeowner will need to correct water pressure issue.

"Arrived on site to install previous diagnose parts. I tested temperature in the fridge section and found it at 28 degrees when set to 33, the freezer is to -2 and is currently at 0. I replaced the UI and the control. I gained access to the compressor and found it working properly and at proper temperatures. Job complete."

"Arrived on site for dishwasher not cleaning well. Ran diagnostics 2-2 , 5-1 . Unit is washing and heating . Unit is not draining properly. In talking to customer , disposal has been clogging and they are having a PLUMBER coming out to look at it . Advised customer to run a clean cycle after disposal gets fix to see if washing performance improves . No water leaks detected at time of service. Job complete"

"Arrived on site to replace previously diagnosed short control board, replaced control, tested unit, unit now running as designed, no leaks detected job complete"

Arrived on site to diagnose a washer that is not turning on. Found latch assembly failed and replaced it. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

"Arrived on site to test unit for broiler issues, tested unit found broiler igniting at the base causing it to pop, will need a valve to fix issue,

Arrived on site to diagnose a refrigerator that is not producing ice properly. Found ice bucket full at time of service. Also temps were correct and all parts and components are fully functional. Advised customer on findings and that without being able to duplicate any failures an accurate diagnosis is not possible. If issue persists customer should contact Samsung for service.

"Arrived on site to inspect dishwasher door falling open. Upon further inspection, I found the hinge pads broken. Installed both pads and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to inspect dishwasher error codes. Upon further inspection, I placed the unit in diagnostics showing error code F8E4-float switch. Cleared the code and continued with testing. I disconnected the float switch from the drip tray and found water in the tray. During testing, I opened the unit door and found a large amount of suds in the tub. Customer advised that they accidentally used dawn dish soap in the unit and it overflowed the reservoir at the bottom the door and onto the floor. I found the soap in the drip tray and on the float switch. I stopped testing and removed the suds from the unit and cleaned the drip tray and using a switch from my van stock (W11545764) I removed and replaced the switch and retested the unit. Unit is operating as designed. I made recommendations for use and care, as well as, detergent and rinse aid use. No water leaks observed during service, job completed."

"Arrived on site to test unit for intermittently shutting off and not cooling. Checked connection p4(only wire, yellow) to p13 ground and got 1.4vdc. Spoke with techline and ran all DC components with no issues. All functions working as designed and thermistors are good. Was advised unit has a wiring issue internally within cabinet. No further repairs recommended as unit was deemed irreparable. Job complete. SR#7732664210"

"Arrived on site for washer making loud noise. Upon arrival confirmed complaint during diagnostics tests, after checking under unit I found cam/splutch asm had fused together with gearcase due to gearcase failure. Called techline and spoke with Joel sr#7734004706. Was instructed to replace gearcase and cam. Reassembled unit with recommended parts then reset unit and tested. Found no Leaks, failures or abnormal sounds. Unit working as designed. Call complete"

On site for washer not agitating or spinning. Upon rival confirm complaint and found an F7E6 error indicating an open winding in the motor. Upon disassembling unit and testing all harness connections from ACU down to motor I was able to verify that all connectors were in place I then found that the neutral wire in the motor connector itself was not seated and locked and placed properly from the factory causing the false reading of an open winding. Was able to reset and permanently locked in place the neutral wire reassembled and tested unit and found washer could fully function as designed with no leaks. Call complete

"Arrived on site and replaced capacitor diagnosed by previous technician after replacement washer will complete and automate Test cycle , job complete"

Arrived on site to install previously diagnosed high heat glue and door gasket. Upon arrival installed required part then reassembled and insured seal could function as designed. Call complete

Arrived on site to test unit for no ice production. Found fill cup and fill tube frozen over. Found unit receiving inadequate water pressure(just under 20psi). Customer stated unit is connected to RO system. Advised pressure needs to be turned up to at least 40psi for optimal functionality. Thawed fill tube and fill cup. Left water off and turned ice maker off. Advised to not turn ice maker on and not open water line till pressures are corrected to prevent further issues. No leaks detected. Job complete.

"Arrived on site for dryer needing previously diagnosed fuse. Upon arrival replaced fuse. Tested dryer and verified u it had clog within vent of home. Unit working as designed, but recommended dvc to customer before using dryer again. Call complete"

"Arrived on site and added reducer to customers existing water supply. Confirmed it is not leaking and dispenser a cup of water to ensure pressure is good. Customer will monitor refrigerator to confirm it will make ice, collected balance, job complete"

Arrived on site no ice production. Icemaker motor is now cycling. Job complete

"Arrived on site to test unit for not responding. Found console receiving proper voltage but not responding. Replaced console, tested unit, unit now working as designed. No stored error codes. No leaks detected.

"Arrived on site to replace heating element per SP. Replaced heater, tested unit, unit working as designed. No leaks detected. Job complete."

Arrived on site to test unit for not responding. Got UI to respond and got error codes for lid lock issues. Lid was locking and unlocking periodically. Recommended replacing console and lid lock.

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the air baffle assembly and tested. Unit is operating as designed and RC fan is operating. No water leaks observed during service, job completed."

"Arrived on site to inspect refrigerator leaking water and freezer not cooling. Upon further inspection, I found the FC door not closed securely and frost built up inside the FC section on the left side. I tested temps in the FC=11 degrees and I could hear the frost element sizzling from water hitting it telling me the unit is in defrost mode. Also found the unit ice bin full with ice from the ice maker. Disassembled the FC section and cleaned the ice/frost from inside and checked the evap. By this time the defrost mode had finished and the evaporator began to have a good frost pattern. Advised the customer of my findings and reassembled the FC section. Adjusted the door brackets to get gasket to seal. Recommended that the customer check the FC door when they open and close it to make sure its sealing properly. No water leaks observed during service, job completed."

Arrived onsite for filter housing issues. Upon arrival found housing cover and spring had come displaced. Secured spring and cover back into place. Tested housing and unit is functioning properly. Job complete

"Arrived to inspect wash and dry issues. I adjusted the rinse agent dispenser to match the CXs water treatment system and use and advised in the use of detergent. I advised using 1-2 teaspoons of automatic dishwasher detergent and purging the cold from the hot supply, prior to use by running the sink. No leaks observed during service."

Arrived on site for a washing machine that will not agitate. Inspected unit and work area. The customer advised the unit will make a clicking sound but the clothes do not wash. Randy through diagnostics and did not find any stored air codes. Tested the unit and manual agitation and found the shifter not shifting into agitation. Checked underneath the unit and found the actuator disconnected from the cam causing the issue. Replaced the shifter and tested the unit. The unit began to work and operate as designed. Call complete.

"Arrived on site for a dishwasher popping the breaker. Upon arrival the customer stated that the breaker will pop shortly after you start the unit. They also found that if the dishwasher is plugged into another outlet then it will not pop the breaker. They also stated that the disposal, trash compactor, and dishwasher were all on the same breaker. The customer had an check the unit, and he only found the power cord crimped. I found sitting water in the unit and tried to drain it, but the breaker popped as soon as I tried. I gained access to the terminal block and found the neutral line barely touching and falling off the block. I corrected this and then turned the breaker on. I put the unit into diagnostics mode and found stored error codes F7E1 and FAE2. I then ran a diagnostics cycle while monitoring amp draw. I found the unit ran through as designed with no leaks, and the breaker never popped. I ran the unit an additional time to reassure and found it still ran through as designed. I then ran a normal cycle for several minutes and found it never popped. I informed the customer on my findings and advised if it pops again it may be due to a weak breaker.

Arrived onsite for Thumping or Rumbling. Upon arrival Mrs. stated that it is a squeaky noise after a couple of minutes in use. Tested unit and get a squeaking noise from turntable motor. Replaced turntable motor and shaft. Test unit and unit operates correctly. Job complete

Arrived onsite for WASHER HAS GRINDING NOISES IN SPIN CYCLE AND TAKES LONGER TO CYCLE. Upon arrival test unit and found sound coming from stator and rotor area. Found the slide had failed. Need to replace slide. Replaced slide and test unit. Unit now operates as designed. No leaks present at this time. Job complete

Arrived onsite to install previously diagnosed parts. Installed new drain hose. Test unit. Unit drains correctly. No leaks present at this time. Job complete

"Arrived to instal previously diagnosed and ordered parts. I removed the faulty compressor and evaporator after refrigerant recovery and installed the replacement compressor, evaporator, dye drier and service port. I vacuumed the system down to 320 microns and it held for an additional 15 minutes. After holding, I charged with the mfg prescribed refrigerant charge and tested. The unit cooled and operated and designed. No leaks observed during service."

"Arrived to inspect garment stuck under agitator. I removed the agitator and freed the garment and reinstalled. I tested the unit within service test mode and it operated as designed. No leaks observed during service.

Arrived to inspect no ice. I found the previous ice maker repair did not correct the issue and further inspection revealed the witching for the unit had failed. I corrected the issue and tested and the unit cycled and filled as designed. No leaks observed during service. Repair warranted due to prior service.

"Arrived onsite for wall oven not heating. Upon inspection I found both heating elements good I backed probed the heater Circuit and found that it was good. Which led me to believe that Control had failed? I installed new control.I left unit unplugged and turned breaker bad on and found the it would trip immediately, I had to reset it several time in order to test the oven. The oven still didnt heat. I believe theres an issue with the wiring in the home. I advised the customer to have an come out to check the wiring/ breaker. Job complete"

Arrived onsite for cooktop taking too long to heat. Upon inspection I found that one of the hot lines was flipped with the neutral. I corrected this and tested unit and found unit operating as designed. Job complete.

"Arrived onsite for refrigerator that stopped cooling. Upon inspection I found that the compressor would kick on and make a loud hornbill noise and the shut off 10 seconds later. I tiled cx of my findings. Office to order ss, and setup return. Job complete."

"Arrived onsite for refrigerator with top and freezer led not working and food freezing at the top back of rc. Upon inspection I found that the freezer led connector was not settled properly o corrected this and the lights now work, I replace the damper because it would get stuck causing the food in the rc to freeze at times. Job complete"

Arrived on site for a dryer that is making a rattling sound during operation. The customer advised that it usually starts up within 5 to 10 minutes of the unit starting and will continue until it cools down. Customer had a video to show me it which sounded like a blower wheel hitting the housing. Disassembled the unit and confirmed the blower wheel had cracked. Replace the blower wheel and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived onsite for dryer not heating. Upon arrival inspected unit. Found unit would power on and tumble but not heat. Pulled rear panel and found faulty hi limit tstat. Replaced tstat and tested. Unit is now heating and functioning properly. Job complete

Arrived onsite for dryer with condensation in drum. Upon arrival customer stated moisture is in drum from time to time. Sometimes it takes more that one cycle to dry clothes. Upon arrival inspected unit. Found lack of air flow through ventilation. Checked rear of unit and found vent hose crushed closed. Adjusted hose for customer to improve air flow. Customer stated last time this occurred was 2 yrs ago. Customer has not had ventilation cleaned since. Recommended customer have ventilation cleaned and repeat once a year. Unit is heating and tumbling fine. Job complete

Arrived on site for dryer not turning on. Upon arrival confirmed complaint. After further testing found breaker had tripped. After restoring power I found no errors in diagnostics. I checked all hardware loads but found no causes of failure. Ran multiple tests on dryer and found stable power supply as well as unit working as designed. Call complete

Arrived on site for washer not allowing fabric softer to empty through dispenser and over filling cup. Upon arrival confirmed complaint. Found no errors in diagnostics but did find fabric cup slightly clogged as well as inlet valve not fully closing and allowing water to over fill fabric dispenser. Replaced valve and cleared clog. Found no leaks during tests and unit now functioning as designed. Call complete

"Arrived on site for a refrigerator that is not making any ice. Inspected unit and work area. The customer advised that it has made two or three batches of ice over the past 24 hours but that it does not make ice consistently and has stopped for over two weeks up until yesterday. Was unable to check for any error codes on this unit due to the age of the unit but did check the thermistor an icebox fan. Found both view functional. Found both refrigerator and freezer at proper temperatures. Advise the customer the issue would have to be with the icemaker or the thermistor.

Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the control and tested the unit. The unit began to cooling operate as designed. I did advise the customer to call back if any other issues persist. Call complete.

Arrived onsite and replaced heating element with customer stock. Charged 189.99 for repair. All checks good. Unit is now operating as designed.

Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the control and tested the unit. The unit began to work and operate as designed. Did find the heater coming on at the end of the cycle. Call complete.

"Arrived on site. Removed defective water pan,replaced water pan filled pan with water no leaks.

"Arrived on site for no ice. Removed icemaker no damage to fill tube wires,no ice in mold,ran diagnostics good air flow,ice box thermistor and icemaker thermistor passed,ran harvest test passed,ran fill test passed. No errors for ice production,powered on max ice option. Found damaged door seal estimate for gasket replacement

"Arrived on site for no ice. Found shut off arm disconnected from icemaker and in the off position,installed arm lowered arm icemaker ran through a cycle and filled with water."

Arrived on site. Unit is completely no cool Best Buy is replacing unit

"Arrived on site for refrigerator, inspected unit and work area. Tested unit in diagnostics for defrost and found good voltage to heater. Tested defrost thermistor and was 7.3khoms, tested resistance in. The heater and was good. Advised CX to defrost unit completely for 48hrs and had them sign the waiver to defrost. A door was possibly not closed all the way and caused defrost problems. Leaks where observed during service. Job completed.

"Arrived on site for refrigerator, inspected unit and work area. While inspecting refrigerator I found shelfs not properly placed causing the door to not to shut all the way. I rearranged shelves. Unit was also not properly leveled having a twist in the cabinet. Leveled unit properly and used my heat gun to reform the gasket on the freezer. Unit is operating as designed and no leaks where observed during service. Job completed."