"Arrived on-site for dryer not working. Upon arrival, customer stated that 2 months ago the dryer completely shut down/wouldnt work then a couple days later the unit would power up and work just fine. After testing for proper 240 voltage and checking all fuses and thermostats, I found high limit cutoff and thermal fuse were showing improper ohms readings. I did go ahead and replace both parts and reassembled and tested dryer. Found unit fluctuating temps between 115 and 163 and averaged around 145 degrees as designed. Informed customer it would be best to get a dvc done on venting within walls of home to insure nothing was clogged or blocking airflow. Also instructed customer to have outlet checked just in case there was any voltage drops during use to unit. Call complete"

Arrived on site and inspected dishwasher not heating.Ran diagnostics and found F7/E1 NO HEAT error code and after draining the heater never came on.Ordering the heater and will return with the control.Office to schedule return services.Needs more work.; ordrng 1 W10518394 (HEATER)

"Arrived on site for no ice. Ran diagnostics no air flow from ice box fan,ran error test error reading E5 ran thermistor test failed,exited diagnostics ran fast ice fan powered on diagnosed unit will need the main control and a new icemaker. ; ordrng 1 W11294907 (Icemaker)"

Arrived onsite for unit not sensing that the door is closed. Looked at the lid and saw that the strike was broke. Replaced strike. Tested unit. Unit tested good. No issues at this time. Job complete

"Arrived on site for customer complaint of knob bezel coming loose on middle burner and middle burner not lighting properly, found clogged orifice and middle bezel adhesive came off. I cleared orifices and applied epoxy to bezel, unit tested good."

"Arrived onsite for unit not powering on. Checked voltage and unit is getting 240v. Upon further inspection, found that the white fuse was bad. Changed out fuse. Tested unit. Unit turned on and started heating. Let customer know that a possibility of burning out the fuse might be caused from restriction through the vents, and she would have to contact in house maintenance to check the wall venting because if it causes a fuse to blow out again soon. No issues at this time. Job complete"

Arrived onsite and found icemaker fill cup frozen through. Cleared ice and advised customer on repair. All checks good.

Arrived on site to test unit for water not getting to top rack. Test unit and water spraying on top rack could not duplicate the issue job complete

Per Techline the want me to order new control board W10860346 and door. For service pointer W10866910 Office to reschedule. File# 7730872092; ordrng 1 W10860346 (Control board)

"Arrived on site for ice build up. Found excessive amount of ice in freezer section,gap between liner and cabinet and gasket to cabinet. Removed ice build up,added sealer to liner gaps,remolded gasket seal"

Arrived on site to drop of conversion kit.Call Complete.

Arrived on site to replace slider on washing machine. Replaced the slider and tested the unit in service diagnostics for a high spin and high speed agitate. Unit is operating as designed. Job complete.

Arrived on site for Poor agitation- DOESNT SEEM TO BE DISSOLVING DETERGENT. BARELY EVEN MOVING DURING WASH CYCLE. Placed in diagnostics and F0E5 off balance load and F7E5 shifter fault. Found actuator wasnt sitting in splutch cam. Removed actuator and installed new actuator. Placed in auto diagnostics and washer completed all cycles as designed. Job completed

Arrived onsite and found washer would need a bearing job to repair.

Arrived onsite for washer not going past sensing. Upon inspection I found F7E6 stored in the unit. I lifted the unit and found the wrong actuator installed on the unit. I replaced the actuator and when I went to plug it back in I found the power cord bent out of shape and damaged. As soon as I attempted to bend it back into place the ground prong broke off. I will need to order a power cord and return to complete the repair.. ; ordrng 1 W10877409 (Power cord)

Arrived on site for FRIDGE HAS STOPPED COOLING. STAYING AROUND 60- FRZR IS OK. Found fridge cooling as designed upon arrival. Customer stated he took the majority of the interior panels off then reinstalled it and slowly it started to cool to the set temps over a few days. Currently the fridge temp was set to 37 and freezer 0 where recommended. We went ahead and removed the air tower to locate the dampener. The dampener was open upon inspection but most likely the dampener was not opening prior to him removing the interior panels. Explained he most likely freed the dampener from being shut when he did his own tooling with it.

"Arrived back on site to install previously ordered control.Removed and replaced the defective control and unit tested as properly.The light worked, tones and unit heated from the 2 minute water cup test.Job complete"

"Arrived on site to diagnose refrigerator with fridge compartment not cooling well/condensation. Upon arrival customer informed us that there is a lot of condensation on the fridge compartment roof but the freezer compartment is cooling properly. Found that the door is not shutting properly causing condensation build up from air leaks and some loss of cooling. Found that the door itself is warped toward the lower left side causing a lack of seal at the gasket,

Arrived on site to replace heater for dishwasher. Replaced part and tested unit. Found all is functioning properly at this time and no leaks were found after service was performed.

"Arrived on site to diagnose dishwasher not draining. Found that the drain pump line did not have a high loop, rerouted the tube with foil tape as a temporary fix. Ran unit through service diagnostics and found that the sump and motor assembly was not functioning.

"Arrived on site to inspect refrigerator tripping the breaker. Upon further inspection, I found the unit unplugged and GFCI breaker turned off. Turned breaker on and plugged unit in and tested in diagnostics. Tested all components that the tech sheet shows to be testing and the unit never tripped the breaker. Contacted techline and spoke to Andrew and advised of the complaint and my findings. Andrew recommended replacing the GFCI breaker as whirlpool does not recommend having appliances on GFCI breakers due to them being weak and will trip at any interference in electrical current. Provided SR#7730868678. I advised the tenant of this information and attempted to contact the owner, but was unable to get through. Unit left turned on and is currently cooling as designed. No water leaks observed during service, job completed."

Arrived on site for dryer having long dry times and door gasket torn. Performed air flow test and found red light with vent on and green light with vent off. Informed customer on air flow. Found door gasket torn. . ; ordrng 1 W10906683 (GASKET )

Arrived onsite for washer chime and error code. Upon inspection found cycle signal tone off. Customer must have on for signal. The error code was in reference to long drain. Found standing water in tub. Activated drain and did not function. Manually drained water. Replaced drain pump and tested unit. Unit is functioning properly. Ran auto test and cycle. No issues at this time. Job complete

"Arrived on site and inspected washer and found cold water valve is clogged by debris, replaced valve and washer is now operating properly.

"Arrived on site to install previously diagnosed and ordered part. Due to the main control failure, I removed and replaced the main control and tested. Unit is operating as designed. Job completed."

Arrived onsite for unit making ice. Looked at the ice maker. And noticed the switch was in the off position. Switched the ice maker back to on. The ice maker powered on. Also customer had a complaint about the doors to the unit no being level. Went ahead and re leveled the unit. Unit now leveled. No leaks at this time. Job complete

Arrived on site to diagnose a range that is not heating. Found failed bake element and replaced it. All is working properly at this time.

Arrived on site to diagnose a range with a broken handle. Found door handle broke on left side and replaced it. All is working properly at this time.

"Arrived on site for dryer turning but not heating . Found unit is only getting one leg of power . Flipped breakers, still leg missing . Recommended electrician look at breaker and outlet . Job complete"

Arrived onsite for cooktop with center burner issues and not lighting. Upon inspection I found that when the customer uses a grease block pad for the burner it will go out in low setting. I replaced the center burner. The customer brought to my attention that when you light all burners and change settings the other burners loose flame or it gets lower indicating a pressure issue. I inspected the regulator and confirmed it is configured for natural gas which is correct for this home. I am ordering the Regulator(W11087445) and manometer for return trip. Office to R/S due to part availability. No gas leaks detected during time of service. ; ordrng 1 W11087445 (Regulator) and 1 Manometer (Manometer)

"Arrived on site for customer complaint of freezer lights not working, found failed top module in freezer, I replaced module, unit tested good. ; used 1 W11462342 (Module) from stock"

Arrived onsite for unit making noise during operation. Tested unit. Could not get a noise issue. Went ahead and replaced the fan motor. Unit turned on. Still no noise issues. Let landlord know that the units will make noises and to refer to the instruction manual and it will explain that the unit will make random noises from time to time. No issues at this time. Job complete

"Arrived on site for poor drying washer . Found drain pump had failed . Did try to remove item stuck in propeller. Unit is still draining poorly.

Arrived on job to replace previously diagnosed part. After replacement of UI control. Ice maker on it?s own harvest and filled with water.

Arrived onsite to replace previously diagnosed parts. Upon disassembly found bulkhead failed. Cannot install parts or current condition will cause new parts to fail. Will also need to order heat box. Will need to return with all parts to complete repair. Due to extent of repair will need 2 hrs complete. Will need AUTHO for additional parts and 2 hr. Office to reschedule ; ordrng 1 NEEDAUTO (NEED AUTHO ) and 1 W10828905 (bulkhead) and 1 WP8541818 (box)

Arrived on site to diagnose a refrigerator that is not dispensing water. Found faulty water valve and replaced it. All is working properly at this time and no leaks were found at time of service.

Arrived on site to follow up a refrigerator that is not cooling. On arrival found unit unplugged in maintenance garage. Removed back panel and checked equalized pressure. Found at 65 psi in warm garage. Checked and found that when unit is plugged in the start device just clicks and doesnt run compressor and heats up. Tested with good start device and found same result. Found no leaks via UV light. Unit has a failed compressor that is not starting. Ordering compressor and associated parts. Office to schedule.; ordrng 1 LOkRing (Lokring Kit) and 1 W11480426 (Compressor) and 1 W10913906 (Access valve) and 1 WPW10143759 (Dryer)

Arrived n site to install previous diagnosed parts. Removed outer door panel and installed new. Found door still in same situation. The door is stick out father than panel on left side (see SD-QUICKPIC). Added tape to inner door to test if door switches are engaging and found fault is with inner panel. Will need to replace inner panel. Will return with switches and hinges on hand if needed. ; ordrng 1 W10737653 (INNER DOOR PANEL)

Arrived onsite and found belt had slipped off. Reseated belt. All checks good. Unit is now operating as designed.

"Arrived on site to install previously diagnosed and ordered part. Due to the door inner panel glass being broken, I removed and replaced the glass and tested. Unit is operating as designed except for the interior lights. Advised customer the control would need to be rebuilt and possibly the UI replaced and customer advised they would use it without the lights.

"Arrived onsite for previously diagnosed parts. Upon arrival replaced both igniters, proceeded to test. Unit is now operating as designed. Job Completed.

Arrived onsite for dishwasher not operating and leaking from the front. Upon inspection I found the unit ran through diagnostics as designed but then would not drain. I could hear the drain pump activate but no water at the disposal. I found the drain tab in the disposal had not been broken out so the dishwasher could not drain. I broke out the tab and tested the unit again. The unit had F5E1 error but I could not re create any issues with the door. No leaks detected during time of service.

"Arrived on site to install sump and motor ordered after last visit. Installed sump and tested unit. Verified that all functions are working properly, no leaks are present.

Arrived on site to install previously diagnosed parts. I installed the new sump and motor and ran a diagnostics test. The unit filled and ran through as designed. No error codes thrown at the end of the cycle. No leaks observed at the time of service.

"Arrived on site for Wet Clothes at the End of the Cycle - Top Load Washer. Placed in diagnostics and F7E1, F3E2, F8E1, F5E4 all came on. Inspected dust cover and found belt not attached and splutch damaged. Removed splutch to install new splutch and gearcase threads were too badly damaged to install splutch. Removed gear case, splutch and cam and installed new gear case and splutch kit cam. Washer would not go into calibration but went through auto diagnostics as designed. Explained to customer they can run it through several loads and to let us know if the washer is not running as designed. No leaks detected. Job completed."

"Arrived on site for no cool found evaporator incased in ice,ran diagnostics heater not powering on,removed cover defrosted evaporator found failed thermal fuse on neutral wire not allowing heater to power on ordering harness assembly; ordrng 1 W11501934 (Harness)"

Arrived on site to replace water filter. Replaced customer provided filter. No leaks detected. Job complete.

Arrived on site to test unit for unit not secured to cabinet. Advised customer that we cant secured unit that will have to be the install person to do it. Job complete.

"Arrived on site for customer complaint of unit making weird noises and not finishing cycles, and not draining sometimes, I ran diagnostic test cycle, found no error codes in diagnostic mode, but while filling with water in diagnostic tests it was slow to fill, I replaced valve, unit tested good. ; ordrng 1 W11419171 (Control)"

"Arrived on site for microwave oven combo screen frozen and not allowing input option. Inspected unit and work area. Reset unit at circuit breaker. Performed diagnostics mode and checked fault codes. Found error F6-E4 stored. Performed factory reset and tested normal operation. All tested good.

Arrived on site to test unit for unit turning on by itself. Found shorted keypad.

"Arrived on site to diagnose washer making loud noise during cycle, customer informed of the same. Put unit into diagnostics and found that during the spin portion the unit made a loud squeaking noise. Accessed underneath the unit and found the cam torn up. Replaced cam, ran unit through high spin and agitate, the unit is now functioning as designed. Job complete."

"Arrived on site to test unit for not washing properly. Found no stored error codes. Ran diagnostics and found spray arms pressure was weak. Verified voltage to wash motor and diverter were correct. Removed wash motor and found large pieces of food. Also removed feed tube and found more food obstructing water flow. Cleared feed tube and motor, tested unit, unit works good. Spoke with techline and advised customer to rinse plates off before putting in dishwasher. No leaks detected. Job complete.??????SR#7730868249"

"Arrived on site to install previous diagnosed parts. Removed failed auger motor and went to install new, Verified model and part number.Used part number off of part and identified correct part. Removed failed door cam and installed new. Tested door operation and found door working as designed. ; ordrng 1 WP2252129 (AUGER MOTOR )"

"Arrived on site and inspected washer and found actuator is not engaged into cam kit per service pointer replaced actuator, it is now operating properly and ran a calibration cycle and an automatic test cycle, job complete"

"Arrived on site for customer complaint of grates sliding around during cooking, found rubber feet were missing, I installed feet, unit tested good.

"Arrived on site to install previously diagnosed part. Per previous techs diagnosis, I removed and replaced the 20amp fuse and tested the microwave. Once powered on and pressed start, the inverter board moved and the fuse blew again. Also found that when testing, I placed the timer for 30 seconds and when I pressed start, the timer showed 05 seconds. I contacted techline and spoke to Leon and advised of the history on with the F1E6 error code. Leon had me test at the control and I did not get voltage to the control. Tested the cavity thermistor and it was good; tested the fuse and got 122V. Leon advised that there is something that is causing the fuse to blow recommended replacing the harness starting with the monitor switch. Provided SR#7730503496. I removed and replaced the fuse and monitor switch and retested. U"

Arrived on site to replace mag and inverter . Found antenna of mag completely destroyed. Didn?t see any damage to wave guide . Installed new mag and inverter . Tested unit and mad failed . Found wave guide discolored at this point . Call tech line .

"Arrived on site to replace spray arms, screen, and dispenser, after replacing I ran diagnostic test cycle, unit tested good."

"Arrived on site to inspect microwave not heating. Upon further inspection, I tested the unit with a cup of water for 30 seconds and the unit failed to heat. During testing, I could hear a loud humming noise. I contacted the owner and advised that the unit would need the high voltage heating components to repair

"Arrived on site for light issues. Leds flicking due to defective led module,replaced left side leds after led replacement all leds working as designed."

Arrived onsite for dishwasher making abnormal noises. Upon inspection I found FAE2 stored in the unit. I accessed the vent wax motor and checked resistance. The resistance was good. I let the unit run through diagnostics and could not recreate any abnormal sounds. The customer showed me a video of a loud buzzing noise while washing that has gotten better over time I called techline to report SR#7730868188. They gave me some suggestions to give to the customer on what to look for if the noise gets worse or affects the cleaning quality. No repairs re needed at this time and no leaks were detected during time of service. In the event of a call back tech line suggested replacing the motor assembly. Job complete.

"Arrived on site for damaged grill. Found upper grill assembly damaged,replaced defective upper grill assembly."

Arrived on site for water dispenser trickles water/replc'd filter twice-started after snow storm. Found filter head not dispensing water as designed. Removed filter and installed bypass. Water dispensed as designed. Installed new filter head. Installed customer filter and water is dispensing as designed with filter. No leaks detected. Job completed.

"Arrived on site for range not getting the steak crispy . Customer stated that she uses broil to cook steaks and since having unit it does not make them crispy. Tested broil and found element glowing red. Cancel broil and tested several times to see if possible relay sticking. Checked to see if there using with door opened, customer is aware that door has to be closed. Called Whirlpool tech support and spoke with Steve, went over prior service performed. He stated unit is operating as designed SR#7730635255. Unit normal broil is 500? with older ovens at 550?. All operations tested good."

Arrived on site to diagnose washer not washing clothes properly and making noise. Found unit is not agitating. Checked under unit and found ring on cam broken and shifter detached. Replaced cam and retested. Unit is working as designed and passed diag cycle. Call complete.

Arrived onsite for unit expelling gas. Customer said that the gas was turned off to the home. Let customer know to get the gas turned back on so we may come back out at some point to correctly diagnose the issue. Customer may call back when gas is back on.

"Arrived on site to inspect unit for not making ice, upon inspection found the lower valve clogged, replaced lower valve and tested. Complete"

"Arrived on site for microwave not heating and when opening door turntable starts turning. Inspected unit and work area. Gained access to control and door switches. Tested switches and found monitor switch stuck in closed position. Removed failed switch and installed new. Assembled unit and tested operation. All tested good.; ordrng 1 NEEDSAUTHORIZATION (SEE STICKY NOTE)"

"Arrived on site to inspect unit for large white spots on glass when hot, upon inspection found the unit was disfigured when being made, replaced cooktop and heated with no issues. Complete"

Arrived onsite for previously diagnosed parts. Upon arrival found unit console that was ordered was incorrect unit would need stainless. Removed and manually reset UI. Tested unit found with reset unit is now operating as designed. Spoke with customer on connecting to WiFi. Job Completed.

"Arrived on site for PUTTING OUT VERY BAD ODOR- HAS DEEP CLEANED AND CHANGED THE FILTER. WHEN CHANGING THE FILTER,WAS FINE FOR 2 DAYS THEN ODOR CAME BACK. Found food crumbs and trash underneath the refrigerator. Had all debris cleaned out from underneath. Removed cardboard cover from back and found nothing inside that could cause an odor. Opened fridge and smelled an odor that smelled like something spoiled. Removed bottom drawers and inspected entire bottom area of fridge. Nothing found and fridge was very clean inside. Inspected top shelf and found an open styrofoam container with food inside. Customer has a large amount of fruit and vegetables inside fridge that is most likely causing the spoiled smell. Nothing inside or outside pertaining to the refrigerator needs repair that could be the cause of any odors. Recommended to customer they buy baking soda and change out its new box every six months. Fridge working as designed. Customer brought to my attention that the water dispenser was not working. Unkinked water line in back of fridge and water dispenser is dispensing water as designed. No leaks detected.

Arrived on site to test unit for bake not working. Test unit and found bad control board. Replaced board test unit and unit test good job complete.

Arrived on job for complaints of no cubes of ice. Found the water valve not letting enough water in.After replacement test operation. No leaks detected at time of service

Arrived on job for complaints of moisture in refrigerator section. Found damper stuck open and mullion damaged allowing air to get in refrigerator. Will need damper and mullion. ; ordrng 1 W11177238 (rail-mulln) and 1 WPW10594329 (control)

"Arrived on site and inspected refrigerator and found no ice production, inspected Icemaker and found arm is down and ice tray is tilted. Found red wire on harness to icemaker is broken, used a small wire nut to fix connection and replaced icemaker. If there is still no production freezer door will be needed to correct the issue, job complete"

"Arrived on site to diagnose a refrigerator with the ice maker not working. Upon arrival customer informed us they have had the ice maker off due to it not harvesting any ice, she also informed us that there has periodically been ice in the drawer above the freezer compartment, we gained access to the drawer and found that the drip pan was warped causing a trickle of water intermittently which caused the ice build up. Utilized shims to correct the warp. Found ice build up near the warp and used the steamer to clear it. We replaced the ice maker and now unit is operating as designed. Job complete."

"Arrived on site to replace parts previously diagnosed. Replaced the manifold and spray arm now the unit is operating as designed, no longer clipping when spray arm attempts to spin. Job complete."

"Arrived on site to inspect unit for not heating correctly, upon inspection found the unit did not send voltage to lower element due to a burnt relay, replaced control and tested, all heat worked. Complete"

"Arrived on site to inspect unit for not removing condensation from cab, upon inspection found the unit worked correctly but customer was cooking high moisture foods. Spoke with SW and confirmed customer must cover food. Complete"

Arrived on site to diagnose a dryer that is not responding to user input. Found console malfunctioning

"Arrived on site to inspect unit for not filling with water when washing, upon inspection found the valves worked correctly, customer showed me video of it washing without water, replaced control due to a bad pressure triac. Complete"

Arrived on site to diagnose a range that has a door not closing properly. Found damaged hinge and it will need to be replaced to complete repairs. ordrng 1 W10347464 (Hinge kit)

Arrived on site to diagnose dryer that was making a bit of noise while running. Ran unit and only heard minor cabinet rattle. Used sound pads under the power cable to make sure it was not rattling. Found no abnormal noises otherwise and advised customer unit is good to use. Call complete.

"Arrived onsite for unit filling with water and then draining immediately after and doing the same thing over again and not advancing. Put unit in diagnostics and got error codes, F3E1 pressure fault, F8E1 long fill, F1E2 motor control fault. Erased codes and tested unit in automatic diagnostics. Unit passed with no issues. Tested unit in a normal wash cycle to see where the unit stops. It filled with a lot of water and then draining but continued to stay in drain mode. Need to replace control. Did not have with me. Need to return with control. Office to reschedule ; O-emld tckt"

"Arrived on site for customer complaint of lights not coming on right away in RC, I reset unit, everything tested good.

Arrived onsite and found unit operating with failed start relay.All checks good. Unit is now operating as designed.

"Arrived on site to inspect unit for not making ice correctly, Ordering correct color. Office to reschedule ; ordrng 1 W10634613 (dor-fip bl)"

Arrived on site and inspected F11 continuously beeping.Confirmed the stuck key error and removed and replaced the defective control and overlay.Reassembled and unit tested as designed to customers satisfaction.JOB COMPLETE

Arrived on site for a range showing an error code. I put the unit into diagnostics mode and found stored error code F2E1 for stuck key. I cleared the error codes. I found the UI working as designed and advised the customer a greasy panel or wet hands can cause this error code and the unit is working as designed.

"Arrived on site to inspect unit for not making ice, upon inspection found the icemaker making ice correctly, replaced both emitter and receiver as well as the flipper door. Tested with no issue. Complete"

Arrived on site and inspected dishwasher not powering onThey advised the unit wasnt drying properly.I removed and replaced the float switch and unit tested as designed.JOB COMPLETE

Arrived on-site for refrigerator not making ice . Upon arrival found actual temps at FC: 09 degrees and rc:38 degrees. Found compressor rc evap fan and condenser fan running. Upon inspection both evap coils I found the FC evap coil over frosted and evap fan not running. I then found theres was a short in the harness of evap fan motor. I replaced both evap fan motor in freezer and the hv control. During repairs the locking mechanism for lower right freezer shelf broke not allowing glide to set properly. ; ordrng 1 W10625067 (FC left hand rail) and 1 W10625068 (FC Right hand rail)

"Arrived on site for no power to valve or auger motor. Replaced ui and main control,tested dispenser same issue,wires at hinge good, unit will not run a measure fill,ran diagnostics paddles and ui passed,tested switches both freezer and fresh food read open with switches physically depressed,called tech support checked wiring diagnosed broken wire in cabinet

"Arrived on site to install previously diagnosed and ordered part. Due to the outer door panel being damaged, I removed and replaced the panel and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site to inspect unit for not allowing dispensed water without a leak. Upon inspection found the lines running from reservoir cut by condenser fan. Ordering lines and fan. Fan was not running causing extreme compressor heat. Office to reschedule ; ordrng 1 2188727 (motor-cond) and 1 2217199 (reservoir)

Arrived on site for long fill times . Found low water flow . Will need new water valves . Wil need second man. No water leaks detected at time of service. Call to set return ; ordrng 1 2NDMAN

Arrived on job for complaints of not cooling. Found the compressor working no frost pattern. Will have SS tech replace compressor. ; ordrng 1 8201787 (compressor) and 1 W10143759 (drier (service)) and 1 W10913906 (coupler)