"Arrived on site for washing machine not working. I inspected the unit and work area. I found error code f0e3 overload, f0e5 off balance load. I ran the unit through a diagnostics cycle. I found the unit working as designed. I inspected the gearcase and found it leaking oil. I spoke to the customer and found out the unit stops working on larger loads. ; ordrng 1 W11455453 (Gearcase) and 1 W10734521 (Slider)"

Arrived onsite for dryer making noise. Upon inspection found worn bearings and belt. Replaced with roller kit. Tested unit and unit is functioning properly. No noise at this time. Job complete

"Arrived on site to test unit for not turning on. Found power filter fuse was bad. Replaced fuse, tested unit, unit works good. Job complete."

"Arrived on site for cooling complaint. Ran diagnostics fan and thermistors passed,ran defrost heater not powering on,removed cover found heater lead not fully inserted to harness,inserted led fully to harness heater powered on."

Arrived onsite for the refrigerator not making ice. During inspection found that the back liner has rusted out and is frosted up. There is a void in the insulation

Arrived on site to teplace convection fan and broiler igniter. Replaced both parts test unit and unit test good job complete.

"Arrived on site to inspect washer for leaking, upon inspection found the water valve cracked and allowing water to leak, replaced housing and tested. Complete"

"Arrived on site to replace gear case and cam from previous diagnosis. Verified gear case was needed. Replaced gear case and cam, tested unit, unit still squealing. Drive belt was not ordered by previous tech. Needing drive belt to fix issue. Ordering new cam to ensure unit will be fix correctly on next visit. Office to reschedule. ; ordrng 1 W10721967 (drive pulley) and 1 W11239857 (belt)"

Arrived onsite and replaced icemaker harness and then the valve finding that the valve was not responding to proper voltage. New valve is working as designed. Advised customer on repair.

"Arrived onsite for door to unit not shutting properly to keep the oven working. Customer showed on how they closed the door, it was a soft close from the customer. called tech line. To see if there are another issues for the door. Said the customer just has to close the door a little harder because of the door being heavy. Got Sr#7730324749. No issues at this time. Job complete"

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replace door gasket and tested unit. Unit began to seal as designed. I did notice that the door was hanging a little far down on the right hand side and was not level. Unit seems to be on an uneven surface and advise the customer to level out the refrigerator using shims. Unit is working as designed. Call complete.

"Arrived on site to diagnose refrigerator not making ice and has rising temps. On arrival customer told me the freezer was not cooling properly and has made no ice. Checked temps and found RC at 37, and freezer at 20. Checked steps for sealed system. Found .67 Amps drawn, but compressor was getting hot to the touch. Checked evap and found no frost pattern on the bottom. Unit has a sealed system failure. Ordering sealed system parts. Office to schedule with sealed system tech. ; ordrng 1 WPW10313899 (Evaporator) and 1 W11209866 (Compressor) and 1 W10913906 (Access valve) and 1 WPW10143759 (Dryer)"

"Arrived on site to test unit for not producing ice. Found fill tube and cup frozen. Removed ice, tested unit, unit works good. No leaks detected. Job complete."

Arrived on site to diagnose a dishwasher that won't start. Found door strike missing from unit. Strike will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W11090487 (Strike)

Arrived on site for range right door still not sensing closed properly. Tested and inspected unit and found loose screws around door behind seal. Tighten screws and tested unit. All operations are normal. No gas leaks present at time of service.

"Arrived on site to test unit for broken FC handle. Replaced handle, tested unit, unit works good. No leaks detected. Job complete."

"Arrived on site for damaged door,found large dent on side wall of door caused g gasket not to fit in enclosure,replaced damaged door,remolded gasket checked door seal good."

Arrived on site for washer not completing cycles properly. Tested and inspected unit and found failed inlet valve. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.

"Arrived onsite for unit heating on its own and squeaking when in use. Upon investigation, found that the heating element wire had broken and was making constant contact causing it to heat on its own. Replaced heater and bearing kit. Tested unit. No issues at this time p. Job complete"

Arrived onsite to replace tub. Replaced tub. Tested unit. Unit tested good. No leaks at this time. Job complete

Arrived onsite for cooktop not receiving power. Upon arrival found unit unit wiring was good. Removed unit top and inspected. Unit T.O.D failed. ; ordrng 1 W10464566 (T.o.d)

Found valve hose not seating on valve threads. Attempted to realign hose to valve threads but threads were damaged. Replaced valve and mounted hose. Leak is gone. Ran through diagnostics to ensure their were no more leaks. No leaks detected. Job completed.

Arrived on site for NOT HEATING AT ALL. Found thermal sensor was faulty. Removed thermal sensor and installed new thermal sensor. Dryer is heating as designed. Job completed.

"Arrived on site for noise complaint. Diagnosed condenser coil vibrating,adjusted wheel base noise no longer present

"Arrived on site ,replaced right rear burner . Tested unit , burner is performing normally. Job complete."

Arrived on site for microwave vent hood turning on by itself. I inspected the unit and work area. I inspected the wiring and found no broken or shorted out wiring. I found the control not turning the vent hood on all the time when called for. The customer stated the turntable also isnt working. I found good voltage to the turn table when heating. I spoke to the customer about the unit and the repair needed. I am ordering the turn table and returning with the control to complete the repair. ordrng 1 W10642989 (Turn table motor)

"Arrived on site and inspected washer and found cold water valve is not working.After replacement confirmed washer is operating properly and ran a calibration cycle, job complete"

Arrived on job for complaints of no water. Ran diagnostics and found no codes. Spoke to DW ordered control. ; ordrng 1 W11419171 (CONTROL )

Arrived on site for no drain dishwasher . Ran diagnostics for drain and float error codes . Found drain motor had failed . Replaced motor . Reran diagnostics all checked normal . No water leaks detected at time of service. Job complete .

Arrived on site to diagnose dishwasher not draining. On arrival unit was full of clear water. Ran drain and can hear pump running. Checked disposal and found knockout is still in the unit. Removed knockout and retested. Unit is properly draining now. Call complete.

"Arrived on site for no draining washer . Found drain pump had failed , replaced pump . Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete ."

Arrived on site for defective compressor that was recently replaced. Removed compressor installed a 3rd compressor vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good. Sr#SR#7730275673

"Arrived on site for RUNNING A CYCLE AND BOTTOM WASHER CAME OUT AND FELL ON THE HEATING ELEMENT. HAS WATER BACKED UP HAS A REAL BAD SMELL TO IT. Found lower spray arm melted into two pieces. I was only sent with a portion of the spray arm. Spray arm is two pieces. Ordering the actual spray arm and will return with all parts needed. Also, customer believes the mildew odor coming from their dishwasher is due to the first time the spray arm fell off and melted into the bottom of dishwasher. Now the spray arm has fallen off a second time and melted additional plastic into their drain tube. ; ordrng 1 5304517203 (Spray arm)"

Arrived on site to install previously diagnosed parts. Upon further inspection I also found a visibly broken heating element. I re-quoted the customer with the new part. I installed the new sump and motor and then ran a diagnostics cycle and the unit ran with no leaks and as designed with the exception of the heating element not working. ; ordrng 1 W10703867 (Heating Element)

Arrived on site for a trash compactor that?s not opening fully. Inspected unit and work area.Customer advised that the drawer just open up fully when she presses the yeah tell Pat. Found everything operational and advise the customer that it?s not supposed to completely open the door. She advised that her last unit used to and just wanted to make sure that it was working properly. Call complete.

Arrived on job for complaints of noise. Found the blower wheel broken. Replaced blower wheel and motor. After replacement test operation.

Arrived on job for complaints of refrigerator section warm. Found no air entering compartment from diffuser. The return air vent blockage took pictures foam blocks returned air. Removed blockage and now air flow normal.

"Arrived on site to inspect washer for leaking water in unit, customer had just washer HEAVY blankets and the unit drained completely but the customer wanted a blanket that has been wrung out. Ordering control per customer request. Office to reschedule ; ordrng 1 W10634026 (CONTROL )"

Arrived onsite to replace dispenser drawer. Replaced dispenser drawer. Tested unit. Unit tested good. No leaks at this time. Job complete

"Arrived on site for customer complaint of unit not drying well, found lint clogged in air duct, I cleaned lint build up, unit tested good."

"Arrived onsite for unit bake not operating. Upon arrival found unit igniter was damaged and none operational. Job Completed."

Arrived onsite for washer making squeaking sound. Upon arrival put unit in diagnostics and found no stored error codes. Ran auto test and herd noise at the beginning of the spin cycle then it went away. Customer also recorded video of noise. Inspected under unit and did not find any visible signs of gear case failure but bring back just in case. Suspected belt slipping. Did find ware marks on pulley from belt. Ordering belt and cam and returning with motor. No stored error codes. Office to reschedule ; ordrng 1 W10721967 (drive pulley) and 1 W11239857 (belt)

"Arrived on site for oven sparking. I inspected the unit and work area. I found the broil element failed and the heat shield melted through. I pulled the unit from the wall and inspected the wiring harness and control. I found no other damage to the unit. I spoke to the customer about the unit, and that it needed the heat shield and broil element to be repaired.The office will reschedule when we have an eta on the parts.; ordrng 1 WP8304602 (Heat shield)"

"Arrived on site to inspect dishwasher upper rack not cleaning dishes. Upon further inspection, I placed the unit in diagnostics showing error codes, F10E1, F6E1 & F6E6. Cleared the codes and continued with testing. Once the water filled the tub, I opened the door and found that there is not enough water entering the tub to complete a wash. I turned the water off to the unit and removed the inlet valve. I found that the valve screen was blocked with debris and I was unable to get it cleared. No water leaks observed during service.; ordrng 1 WPW10327249 (Valve) and 1 CNOTE (LSO FOR TRAINING)"

"Arrived on site for a dryer taking to long to dry. The customer stated he dried some sheets and it took around 1.5 hours and he feels there is not enough lint collecting in the unit. I ran the dryer and tested temps and airflow with my thermocouple. I tested the unit with the vent on and it slowly cycled from 100?F to 140?F. I then took the vent off and it cycled fast from 110?F to 195?F on high. This indicates poor airflow at the wall. I called techline and spoke to Joel and received SR# 77300323514. Joel agreed with my findings. He advised me to check vent at outside of wall, I did and it was severely clogged. I advised the customer to get the lint at the wall checked. Unit is working as designed. Call complete."

"Arrived on site to install previously diagnosed motor, cam and belt. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service."

Arrived onsite for refrigerator not dispensing water and no ice production. Upon inspection I found the FC=-2 RC=36 I found voltage being supplied to the valve but when I disconnected the water line at the FC hinge the valve would barely produce any water. I found that no air would pass through the dispenser line indicating the line is frozen. As per customer request I went ahead and replaced ice maker but advised that there is more issues and it might not even produce ice yet. The new ice maker would not cycle. I am ordering the main control(WR55X10942P) dispenser heater(WR49X10173) returning with valve filter head and damper to use as needed. Office to R/S and requesting AUTHO for repair. ; ordrng 1 WR55X10942P (Main control) and 1 WR49X10173 (Heater)

Arrived on site to test unit for unit filling with water when off. Found fill valve not closing letting water coming in. Replaced fill valve test unit and unit test good no leaks present at this time job complete.

"Arrived onsite for washer not spinning clothes out completely. Upon arrival put unit in diagnostics and found stored error codes for over suds, Inlet water temp and motor unable to reach RPM. Cleared codes and ran test cycle. F7E7 motor unable to reach RPM fault again. Could hear a slight grinding sound. Inspected underneath unit and did not see any visible signs of a failed gearcase. Removed cam and found worn pieces. Replaced cam. Check connections for motor at control and at the motor. Retested unit and unit passed without error. Unit was reaching full spin RPM. If unit symptoms are reoccurring recommend ordering the motor, run capacitor, actuator and gearcase. No leaks present at this time. Job complete"

Arrived onsite for the washer not draining. During testing found that the drain pump is causing the issue. Replaced drain pump and washer tested good and no leaks detected complete.

Arrived onsite for the range control not working properly. During testing found that the control is not responding correctly. Replaced control board and range tested good complete

Arrived on site for a dishwasher that has insulation coming out. Inspected unit and work area. Found lower insulation underneath the dishwasher had fallen and was not sitting correctly across the lower railing. Use the glue to receive the insulation in the unit is now working as designed. Call complete.

Arrived on site for no ice . Found bimetal on icemaker wire broken off from molex connector . Replaced icemaker . Ran harvest all checked normal . No water leaks detected at time of service. Job complete .

Arrived onsite for the refrigerator leaking Freon. During inspection could not find any signs of a Freon leak. No lines were oily and they were dry. Plug refrigerator in and compressor kicked on and still no Freon lines leaking. Let refrigerator run for a little bit and found that the frost pattern on the evaporator is starting to form. So could not find any issues at this time. Complete

Arrived onsite for the oven with damaged valves and knobs. Replaced all parts that was ordered . Oven top and body are a little out of alignment. Took pictures. Advised customer of the situation as well. But all parts replaced tested fine.

Arrived onsite for refrigerator with no water coming through the dispenser but is making ice. Upon arrival replaced the filter and could hear water entering the filter. But none coming out of the dispenser. I pulled the unit and as I was moving the pex line out of the way so I could have some room the line sprung a leak. I had to turn the water off and had to diagnose the best I could with no water flow. I found 120 Vac going to the valve when water was being called for. I disconnected the water line at the FC door hinge and attempted to blow through. There was no air going through the line as per SW we think the line may be frozen possibly due to a void in the insulation. I advised the customer of my findings and the issue with the water.. ; ordrng 1 8212547RP (Pex line)

"Arrived on site for kick plate issues. Diagnosed a defective kickplate,installed new kick plate assembly"

Arrived on site for a refrigerator that won?t cool. Inspected unit and work area. Found the unit plugged in with the lights on but the compressor not running. Checked voltage going to the starting device and found proper voltage. Replace the starting device and tested unit. The unit is now working as designed and cooling properly. Call complete.

"Arrived on site for customer complaint of vent hood making loud noise, found failed blower motor. Ordering blower fan motor ; ordrng 1 WPW10294006 (Blower fan motor)"

"Arrived on site to install previously diagnosed parts to resolve errors with dishwasher. Installed new sump and motor, console, and lower spray arm. Retested unit with new parts and found no leaks present and errors are gone. Call complete, no water leaks found."

"Arrived onsite for the washer not working properly and not draining. Replaced ACU, UI , drain pump. Ran a quick cycle and washer tested good and its draining. Complete"

Arrived onsite and found unit suspension is failing.

Arrived on site for a refrigerator that?s not cooling. Inspected unit and work area. Found the compressor are kicking on initially but would shut off within 10 seconds. Replaced starting device and tested unit again. Found the compressor doing the same thing. Checked the amp draw on the compressor as it did try to start. Found it pulling 9.9 A. Unit has a field compressor and will need a sealed system parts to replace. Please contact customer when parts made available in the service will need three hours hours.; ordrng 1 LOKRING and 1 W10913906 (coupler) and 1 W11209866 (compressor) and 1 W11490399 (DRIER)

Arrived on site to test unit for unit not igniting. Test unit and found correct power going to unit. Test module and found and module. Replaced module test unit and unit test good job complete.

"Arrived on site to inspect cooktop no functions. Upon further inspection, I found the unit with 240V but the display would not come on. I had the customer sign the waiver of damages from lifting glass cooktop and raised the unit using my boards to support the unit and removed the cooktop to inspect the module. I found the module was bad. Got authorization from the office SC and I removed and replaced the module and programmed it to #28 per service manual and tested. Unit is operating as designed. Job completed."

Arrived on site to replaced the fridge door. I inspected the unit and work area. I am ordering the correct door(stainless steel). The office will reschedule when we have an eta on the part. ; ordrng 1 W10912110 (Fresh food door)

"Arrived on site to test unit for freezing things in RC compartment. Found FC thermistor was out of range, reading OL at 63 degrees F. Replaced FC and RC thermistors as well as control due to ongoing issues. Job complete."

"Arrived on site to inspect dryer for sounds during operation, upon inspection found the venting vibrating, zip tied down all vent and noise was no apparent. Complete"

Arrived on site to install previously diagnosed parts. Removed auger and Base. When installing the new base the screw snapped off inside gear case threads. Will need to order a new gear case WH38X27335 and Screw WHO2X24374. Will be returning with all previously ordered parts. ; ordrng 1 WH38X27335 (Gear case) and 1 WH02X24374 (Screw)

"Arrived on site to test unit for evap cover frosting over. Found center trim piece between freezer unit and refrigerator unit was preventing refrigerator door from closing properly causing gap and air leak. When leveled unit for trim piece to sit correctly unit was noticeably leaning in comparison to cabinets. Advised customer floor is uneven causing issues. Advised customer trim piece needs to be removed in order for door to seal properly and to look cosmetically flush with cabinets. Customer agreed. Removed center trim piece leveled unit to cabinets, tested unit, gap is no longer present. Door seal is now sealing as designed. Job complete."

"Arrived on site and replaced all parts diagnose on previous visit, after replacement ice is now dispensing, water is dispensing, all function has returned to the refrigerator, job complete"

"Arrived on site and inspected ice machine and found inlet water flow is weak and it is not filling reservoir properly. This is causing recirculating pump to make noise.after replacement Water flow is correct, job complete"

"Arrived on site for washer that customer stated had a cracked water valve. Upon arrival I was able to confirm unit was functioning with proper power supplied and after disassembled the unit I found a confirmation of crack within the water valves housing and solenoid.in was able to replace inlet valve as Seanad retested unit and verified there were no leaks and unit ran 5eough factory reset, manuals diagnostics. Call complete"

"Arrived on site for refrigerator that?s leaking water out of the dispenser after water is called for. Inspected unit and work area.

"Arrived on site and inspected the dishwasher not draining.Removed and replaced the check valve and discovered the nit UI (stainless steel) didnt allow the customer to select any other cycles, which pointed directly to the main control panel and console.Needs UI not accepting commands and control, and main control are needed to complete the repair.Needs more work ; ordrng 1 W10102619 (UI panel) and 1 W1039780 (Control)"

Arrived on site to diagnose a dishwasher that is not draining. Found drain line clogged and cleared clog. All is working properly at this time and no leaks were found at time of service.

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced console and tested unit. The air is now working as designed. Call complete.

Arrived on site and installed previously ordered part.Removed and replaced the Latch Kit and unit tested as designed with the water cup test.Job complete

"Arrived on site and installed previously ordered parts.After installing found the tub has a crack the size of a penny, which is causing the continuous leaks.

Arrived on site to install previously diagnosed Spano nut and spinal block. Upon arrival I was able to remove the inner tub install the block reinstall the inner tub in Adams spanner nut and tighten it down and make sure that the inner toe was not gonna fall out of place I then reconnected all the fuel lines and drain hose and reestablish power back to the unit and then ran a factory reset and after the reset I ran a manual diagnostics test and filled the tub halfway up with water with both cold and hot water and then ran and agitation test and then drain the water and ran a spin test and verify that during the process there were no loud noises issues and the wash machine was not banging around at this point inform customers that unit is ready for use

Arrived onsite for previously diagnosed parts. Upon arrival replaced unit handle and tested. Unit is now operating as designed. Job Completed.

Arrived on site for washer not working currently and making a new metal on metal sound. Upon arrival customer showed me a load of cloths in normal operation trying to wash in normal mode. Upon further inspection I found washer was spinning fine it during agitation it was occasionally trying to lock up the motor but also partially functioning as designed. I found that the washplate had stripped completely off its rubber mount that grabs the gear shaft. I also noticed during voltage checks that occasionally the current would drop between ACU and motor.

"Arrived on site for a refrigerator that?s making a gargling sound as the door gets closed. Inspected unit and work area. Confirmed customers complaint and found the freezer making kind of a dripping and gurgling sound as it was being closed. Customer had the icemaker off and I had a customer turn the icemaker on to watch it cycle. The unit ran as designed without any kind of air bubbles or anything in the unit. I called tech line and spoke to Chris SR# 7730307242. He advised that what was happening was that the drain tube grommet on the back of the unit was holding a small amount of water and was being vibrated when the door was closed, allowing the water to drip down into the drain pan. Tested the unit several other times by opening and closing the door and found the sound had gone away. He advised that this was normal operation and if the customer did not want to continue hearing that noise, he could remove the grommet. The unit is installed in the wall and attached to the freezer side. I did advise the customer we could come back to remove the grommet if he wanted but the customer advised if he was going to have his contractor pull it out, he might as well do it himself since there wasn?t much more to it.

Arrived on site for freezer building a base in the flooring of the freezer compartment. Got arrival I inspected the icemaker found no leaks from there we need to Quetion of water is leaking from the top of the freezer or that there were any air leaks coming from the gasket doors. I did however find out there was a half inch clog inside the drain tube under fridge. I was able to clear out and get rid of the clog and ensure that water would be able to defrost and drain out of the drain tube as designed from the freezer compartment no leaks before doing rafter repair call complete

Arrived on site for a refrigerator that?s not dispensing ice. Inspected unit at work area. Found no ice in the bin due to ice holding up the arm bar. Remove the ice and the unit began to cycle and was working as designed. I did notice that the ice being dispensed was still thick and it was overfilled. Checked the valve at the wall and found the customer had not turn down the water pressure as advised from last time. The customer advised that his ice is clumping and is causing the ice dispenser not to dispense ice. Checked all gaskets and found no evidence of an air leak. I asked the customer how often they dump out the ice in the ice bin and he advised that he never has.I told them that they needed to dump out their ice at least once every two weeks in order to avoid a nice clumping if it was just the two of them dispensing ice and not using all their ice each and every day. I turn down the water pressure for the customer and tested the unit the unit is now working as designed. Call complete.

Arrived on site for washer needing previously diagnose water valve and water valve housing assembly. Upon arrival I was able to install the needed part by then reassembled and tested the unit verify the water valve is no longer leaking I did however inform the customer that during the repair I noticed the cold water shut off was not fully shutting off all the way and still trickling out water and that the hot side cut off was leaking in the process of turning it on or off but would not leak once it was actually turned on or off in the final positions.

Arrived on site and inspected the unit noises.Confirmed the complaint and removed and replaced the repair kit.Reassembled and unit tested as designed.Job complete

Arrived on site to diagnose ice machine.

"Arrived on site to inspect oven for not allowing selection or blacking out during operation, upon inspection found the error code f6 for miscommunication, console had been replaced. Replaced ACU and tested with no issues. Complete"

"Arrived on site and set oven to heat to 400 degrees and when oven chimed internal temperature was actually 405 and coasted to 414. Oven temperature dropped to 380 before turning back on. Average temperature is 397 wind set at 400. Showed customer how to calibrate oven if needed in the future. Left oven +10? overall, job complete"

"Arrived on site for oven not heating . Found igniter not working . Replaced igniter . Tested and oven is coining on and heating . Now tho front right burner is not igniting . Due to rust more then likely will break screws . Ordering holder ,burner head , cap ,screws , AUTHO. No gas leaks detected at time of service. Call to set return ; ordrng 1 316262004 (CAP) and 1 316438600 (BURNER HEAD ) and 1 316536614 (ORIFICE HOLDER ) and 2 316540900 (SCREW)s and 1 AUTHO"

"Arrived on site to inspect dishwasher for leaking during operation, upon inspection found no water, replaced vent and tested with no issue. Complete"

"Arrived on site for customer complaint of unit not dispensing soap, found failed dispenser pump, I replaced dispenser, unit tested good. ; used 1 Cnote (Additional year warranty) from stock"

Arrived on site for CSI DW Rack Clips Broken. Found adjuster wheel broke off. Removed adjusters and installed adjuster kit. Had customer test the rack by pulling in and out. Job completed.

"Arrived on site to test unit for loud s here has. Found idler pulley was seized causing belt to slip. Recommended replacing roller supports, idler pulley and belt to fix issue. Office to reschedule.; ordrng 1 W10837240 (idler pulley) and 4 WPW10314173 (support)s"

Arrived on job for complaints of gasket damage and handle loose. Found the gasket loose. Reattached gasket in place and tighten handle

Arrived on site for oven liner issues . Found back right Conner not secured . Reinstalled bottom oven liner .all else checked normal checked . No gas leaks detected at time of service. Job complete

"Arrived on site to install previously diagnosed parts. Removed cavity thermostat and installed new cavity thermostat. Microwave came on, but light did not. Tested voltage at the housing and was not getting voltage. Removed control and installed new control. Light comes on as designed. Tested one cup of water for one minute. Microwave heating as designed. Job completed."