Near Hutto, TX 78634
Nathaniel B.
Job Details: 07/14/2018
Model WRB322DMBM00, Arrived on call for ice-maker has not made ice since the previous tech was made repair, found that freezer inner top of door is warped not making contact with freezer light switch to send power to the ice maker, will order freezer door, did instruct customer door orders will take 6-8 weeks, office will reschedule with customer , taped the freezer light switch down and ice maker cycled on its own and filled with water.
Near Hutto, TX 78634
Nathaniel B.
Job Details: 07/14/2018
WDF520PADM7, Arrived on call for dishwasher door not staying open, found friction pads broken and fell off, replaced friction pads and know door is opening and closing as it should, also found stops coming off the top rack tracks, will order 2 tracks and 2 stops, and will reschedule for 7/18/18, will need to call customer before arriving, customer requests 8-10 appointment., no water leaks at time of call.
Near Hutto, TX 78634
Nathaniel B.
Job Details: 07/14/2018
WDF520PADM7, Arrived on call for dishwasher door not staying open, found friction pads broken and fell off, replaced friction pads and know door is opening and closing as it should, also found stops coming off the top rack tracks, will order 2 tracks and 2 stops, and will reschedule for 7/18/18, will need to call customer before arriving, customer requests 8-10 appointment., no water leaks at time of call.
Near Georgetown, TX 78628
Lou
Job Details: 07/14/2018
arrived on site to inspect dryer making loud noise again. Upon further inspection, I turned the unit on and it was making a loud rattling noise. I removed and replaced the motor and blower wheel and tested the unit and the unit began to make a loud humming noise, but after a few minutes of operation, the unit stopped making a noise and was very quiet. No lint observed during service, job completed.
Near Georgetown, TX 78628
Lou
Job Details: 07/14/2018
arrived on site to inspect oven not heating properly. Upon further inspection, I used my thermal couple and placed it on the center rack in the center of the rack and began testing at standard preheat multiracial @350 degrees. My readings were 293, 394, 336, 404 and 334 for an average of 352 degrees. I instructed the customer the press bake 350 degrees and hit start two times to preheat on standard preheat mode and then wait an additional 20-30 mins after the initial preheat beep and place the food on the center rack and begin to cook. I quoted the customer DW100 99.99 for service/diagnostics fee and WO100 $50 for a second appliance fee and with tax the total was $162.36. This ticket was totaled under the service call for the dishwasher 192605. Job completed.
Near , TX 78617
Connor M.
Job Details: 07/13/2018
WRS325FDAW04 whirlpool refrigerator Arrived on site to test unit for not cooling. Found all fans running and compressor on. Compressor has failed completely. Running very hot. Will need to replace compressor. Customer not available until 7/20 and is hoping for service that day by cm only iff possible. Office to schedule directly.
Near Taylor, TX 76574
Nathaniel B.
Job Details: 07/13/2018
Model ASI2175GRS00, Arrived on call for ice maker not making ice, found ice in ice maker mold but did not eject the ice and no ice at all has been ejected from ice maker mold, jumped t-h on ice maker and ice maker cycled and filled with water, unit will need ice maker , replaced ice maker and it cycled and filled with water on its own, customer to dump first batch of ice and then use from then on, also customer to allow for 24-48 hours for proper ice production, no water leaks at time of call, call complete.
Near Taylor, TX 76574
Nathaniel B.
Job Details: 07/13/2018
Model ASI2175GRS00, Arrived on call for ice maker not making ice, found ice in ice maker mold but did not eject the ice and no ice at all has been ejected from ice maker mold, jumped t-h on ice maker and ice maker cycled and filled with water, unit will need ice maker , replaced ice maker and it cycled and filled with water on its own, customer to dump first batch of ice and then use from then on, also customer to allow for 24-48 hours for proper ice production, no water leaks at time of call, call complete.
Near Wimberley, TX 78676
Robert
Job Details: 07/13/2018
GHW9300PW4 Arrived on job for complaints of F06 code . Check wire from motor to MCU and MCU to Control all good. Replaced MCU and test operation normal. No leaks detected at time of service
Near Killeen, TX 76542
Arthur B.
Job Details: 07/13/2018
MHWZ600TB02 (Front Load Washer) - Arrived onsite for customer complaint of front load washer not agitating. Ran diagnostics and found error code F01 (CCU Error). Removed top and removed defective control. Installed new replacement. Reassembled and tested. Found unit now fills,agitates,drain and spins as intended. Customer also concerned of start button popped out as well. Advised start button works at this time and is caused from hitting button too hard. This is considered a cosmetic issue and AHS will not cover. No other issues found. All water connections were dry at time of service.
Near Austin, TX 78746
Connor M.
Job Details: 07/13/2018
KODE507EWH02 kitchenaid oven File number-7722457993 arrived on site to test unit for temp too low in upper oven. Found unit would take over an hour to get to 325. Confirmed proper voltage. Comtacted techline and was told to replace ui and control. Unit also got new sensor that comes with ui. Unit working properly.
Near Leander, TX 78641
Lou
Job Details: 07/13/2018
arrived on site to inspect dishwasher not drying dishes. Upon further inspection, I placed the unit in diagnostics and tested. The unit did not show any error codes, so I continued with testing. The unit operated as designed and no error codes at the end of testing. I instructed the customer to turn their tap water on until it got extremely hot then turn the unit on in order to allow the hot water to go directly into the unit. Also, I instructed the customer to use a liquid or liquid gel and only use two teaspoons and continue to use rinse aid. No water leaks observed during service. Job completed.
Near Killeen, TX 76542
Arthur B.
Job Details: 07/13/2018
WDF520PADM3 (Dishwasher) - Arrived onsite for customer complaint of dishwasher leaking when in use. Tested unit. Found leaking from LH side. Found LH side of door seal was not properly attached to tub. Corrected issue and retested. Found no leaks when dishwasher is in use. No other issues found. All water connections were dry at time of service.
Near Killeen, TX 76542
Arthur B.
Job Details: 07/13/2018
WFE530C0ES0 (Freestanding Range) - Arrived onsite for customer complaint of handle on oven door came off and glass loose. Was able to reassembled door and tighten screws. Used blue loctite on handle screws. Opened and closed door. No other issues found.
Near Elgin, TX 78621
Nathaniel B.
Job Details: 07/13/2018
Model MVWX655DW1, Arrived on call for dispenser drawer is rusting again already, called whirlpool tech line and talked to andrew, incoming hot water temp is 154 degrees, per whirlpool hot water temp is way to high, customer to adjust hot water temp to no greater than 120 degrees this will create a chemical reaction with the soap that will cause the metal on drawer to rust, per whirlpool tech line to replace the dispenser drawer found no rusting in water valve housing just on the drawer metal, file number 7722457518, no water leaks at time of call, call complete.
Near Elgin, TX 78621
Nathaniel B.
Job Details: 07/13/2018
Model MVWX655DW1, Arrived on call for dispenser drawer is rusting again already, called whirlpool tech line and talked to andrew, incoming hot water temp is 154 degrees, per whirlpool hot water temp is way to high, customer to adjust hot water temp to no greater than 120 degrees this will create a chemical reaction with the soap that will cause the metal on drawer to rust, per whirlpool tech line to replace the dispenser drawer found no rusting in water valve housing just on the drawer metal, file number 7722457518, no water leaks at time of call, call complete.
Near Austin, TX 78730
Paul
Job Details: 07/13/2018
Whirlpool Oven Model GBD307PDS6. Arrived onsite for the oven displaying an F2E6 error. I checked the ribbon cable between the control panel,and the main control. The error returns after pressing the off buttons. I replaced the control panel and pressed the off buttons and the error didn’t return. Call complete.
Near Austin, TX 78737
Diego G.
Job Details: 07/13/2018
Arrived on site. Check for leaking issues. Found drain clogged allowing water to accumulate in freezer. Will need P-trap drain to repair unit. Part is covered under Special Project S38253. Labor Rf390 189.99 plus tax. Installed P-trap and thawed out drain. All functions tested OK. Collected $205.66. No leaks present. Job complete
Near Austin, TX 78737
Diego G.
Job Details: 07/13/2018
Arrived on site. Check for leaking issues. Found drain clogged allowing water to accumulate in freezer. Will need P-trap drain to repair unit. Part is covered under Special Project S38253. Labor Rf390 189.99 plus tax. Installed P-trap and thawed out drain. All functions tested OK. Collected $205.66. No leaks present. Job complete
Near Austin, TX 78737
Diego G.
Job Details: 07/13/2018
Arrived on site. Check for leaking issues. Found drain clogged allowing water to accumulate in freezer. Will need P-trap drain to repair unit. Part is covered under Special Project S38253. Labor Rf390 189.99 plus tax. Installed P-trap and thawed out drain. All functions tested OK. Collected $205.66. No leaks present. Job complete
Near Killeen, TX 76549
Arthur B.
Job Details: 07/13/2018
WRS325SDHZ00 (SxS Refrigerator) - Arrived onsite for customer complaint of no cool issue on SxS refrigerator. Removed evaporator cover and found evaporator all up again. Removed all frost using steamer and heat gun. Removed harness and installed new replacement along with control in rear. Tested unit. Found good air flow and frost pattern from evaporator. Advised customer to wait 12hrs before unit temperatures settle. All water connections were dry at time of service.
Near Austin, TX 78746
Connor M.
Job Details: 07/13/2018
KDTE234GPS0 kitchenaid dishwasher Arrived on site to test unit for upper rack issue. Found thrid rack tracks broken. Will need to replace both. Also noting that upper rack is rubbing side of gasket due to lack of space in cavity. Unit is leaning forward 3 inches which could allow water to leak out. Trim above unit is too low and needs to be removed. Made customer aware of this issue. Scheduled for wed 7/18
Near Manor, TX 78653
Nathaniel B.
Job Details: 07/13/2018
Model MVWX655DW1, Arrived on call for washer has no power, installed main control due to no response from machine control and then ran auto test and all checked good, no error codes after auto test was ran, call complete, no water leaks after repair.
Near Manor, TX 78653
Nathaniel B.
Job Details: 07/13/2018
Model MVWX655DW1, Arrived on call for washer has no power, installed main control due to no response from machine control and then ran auto test and all checked good, no error codes after auto test was ran, call complete, no water leaks after repair.
Near Canyon Lake, TX 78133
Robert
Job Details: 07/13/2018
WED4815EW1 Arrived on job for complaints of not starting. Found thermal fuse open replaced fuse and test air flow ant temperature. Operation normal
Near Round Rock, TX 78681
Cliff
Job Details: 07/13/2018
Kitchenaid ice machine KUIX305ESS1. Arrived on site to diagnose a ice machine that is producing thin ice. Tested unit and found water valve not passing proper volume of water. Also noted that the water level sensor in pump not registering in diagnostics. Replaced valve and pump and tested unit. Found all is working properly at this time. No leaks were found at the time of service.
Near Manor, TX 78653
Nathaniel B.
Job Details: 07/13/2018
Model WRF767SDEM01, Arrived on call for ice on left side of inner freezer, today installed adapter and sealer gum, customer to allow for 24-48 hours and see if issue returns, no water leaks at time of call, call complete.
Near Manor, TX 78653
Nathaniel B.
Job Details: 07/13/2018
Model WRF767SDEM01, Arrived on call for ice on left side of inner freezer, today installed adapter and sealer gum, customer to allow for 24-48 hours and see if issue returns, no water leaks at time of call, call complete.
Near Austin, TX 78717
Lou
Job Details: 07/13/2018
arrived on site to inspect venthood fan falling. Upon further inspection, I found that when the venthood fan is on high it sucks the filter up into it due to the oil build up the filter. Also, I found that the c-clip it missing from the motor shaft. I did not have one so I went to The Home Depot and purchased some and returned to the home and placed a c-clip on the unit and tested. The unit tested good. I advised the customer that the filter would need to be cleaned and demonstrated the effect it has when the fan is on high with the filter the way it is and then the fan sucks the filter up into it. Also advised the customer that with the oil/grease buildup on the filter, if he has a high flame and the venthood on high, the fan could suck the flame up into the oils on the filter and melt the fan. Advised the customer to purchase a charcoal filter that will last longer. Job completed.
Near Austin, TX 78702
Connor M.
Job Details: 07/13/2018
MHW6000XW0 maytag washer Arrived on site to test unit for not starting cycle. Found f6e1 error indicating mcu failure. Confirmed mcu not sending voltage to motor. Quoted customer for repair, they declined and will be doing it themselves. Did mot service. No leaks detected.
Near Austin, TX 78702
Connor M.
Job Details: 07/13/2018
MHW8200FC0 maytag washer Arrived on site to test unit for door not closing. Found failed latch. Replaced and tested unit. Unit working properly, no leaks detected.
Near Lampasas, TX 76550
Arthur B.
Job Details: 07/13/2018
WTW4816FW0 (Top Load Washer) - Arrived onsite for customer complaint of top load washer not locking to start washer. Removed console and found pin to lock not fully seated. Removed door lock and installed new replacement. Reassembled. Calibrated unit. Unit calibrated successfully. Tested unit. Unit fills,agitates,drain and spins as intended. No other issues found. All water connections were dry at time of service.
Near Manor, TX 78653
Nathaniel B.
Job Details: 07/13/2018
Model ED20TQXFW05, Arrived on call for water dispenser dripping, called whirlpools tech line and talked to t-bore, file number 77224544717, checked fitting at bottom of door and water line connections at valve and are all good, dispenser is still dripping, will replace water valve, installed water valve and tested and no leaks at dispenser after repair, call complete.
Near Manor, TX 78653
Nathaniel B.
Job Details: 07/13/2018
Model ED20TQXFW05, Arrived on call for water dispenser dripping, called whirlpools tech line and talked to t-bore, file number 77224544717, checked fitting at bottom of door and water line connections at valve and are all good, dispenser is still dripping, will replace water valve, installed water valve and tested and no leaks at dispenser after repair, call complete.
Near Austin, TX 78701
Connor M.
Job Details: 07/13/2018
MHW8200FC0 maytag washer Arrived on site to test unit for door not closing. Found failed latch. Replaced and tested unit. Unit working properly, no leaks detected.
Near Cedar Park, TX 78613
Lou
Job Details: 07/13/2018
arrived on site to inspect washer with error codes. Upon further inspection, I placed the unit in diagnostics and error codes 9/1 and 5/4 appeared. I erased the error codes and began diagnostics and during the drain cycle, the unit drained for several minutes before it finally shut off and showed error code 9/1 (long drain) again. I used my wet vac and emptied the remaining water through the drain pump and removed the drain filter and found a large amount of debris wrapped around several Bobbie pins. There was a large amount of rust inside the filter from the pins and I found some broken plastic pieces as well. To keep from having a call back, I removed and replaced the drain pump and tested the unit. Unit operated as designed. No water leaks observed during service and photos were taken of before and after service work. Job completed.
Near Copperas Cove, TX 76522
Arthur B.
Job Details: 07/13/2018
DU915PWSS0 (Dishwasher) - Arrived onsite for customer complaint of dishwasher making whining noises and leaving dishes dirty. Tested unit and found sump motor no pumping water. Removed sump n motor and installed new replacement. Reassembled and tested unit. Unit now fills,washes,drain and heats as intended. No other issues found. All water connections were dry at time of service.
Near Austin, TX 78749
Diego G.
Job Details: 07/13/2018
Arrived on site. Checked for gasket issues. Found torn gasket on the refrigerator door. Replace gasket and heated to cabinet, all functions tested OK. No leaks present. Job complete
Near Austin, TX 78749
Diego G.
Job Details: 07/13/2018
Arrived on site. Checked for gasket issues. Found torn gasket on the refrigerator door. Replace gasket and heated to cabinet, all functions tested OK. No leaks present. Job complete
Near Austin, TX 78749
Diego G.
Job Details: 07/13/2018
Arrived on site. Checked for gasket issues. Found torn gasket on the refrigerator door. Replace gasket and heated to cabinet, all functions tested OK. No leaks present. Job complete
Near Austin, TX 78750
Scott
Job Details: 07/13/2018
Arrived on site for door swinging wide open ven when opened just a crack . Leveling feet were not put down causing the unit to lean forward . Adjusted feet unit is now level . No water leaks detected at time of service . Job complete .
Near Round Rock, TX 78664
Nathaniel B.
Job Details: 07/13/2018
Model MVWB765FW0, Arrived on call for washer not draining properly, f3 e2 inlet water temp fault, f2 e1 which is stuck key on ui, f0 e5 which is out of balance load, f9 e2 which is water ring detected pump drive system problem, checked ui keys on display and none are sticking, found water temp sensor open, will need to order water valve, found unit is draining, found that customer is over soaping the machine, gave customer instruction on soap usage to go to the number 1 on the soap cup and instructed customer on loading of washer max load is 5-6 pairs of jeans and comforters nothing larger than a thin twin and must be spreaded evenly around in tub, will order water valve, will reschedule for 7/18/18, no water leaks at time of call.
Near Round Rock, TX 78664
Nathaniel B.
Job Details: 07/13/2018
Model MVWB765FW0, Arrived on call for washer not draining properly, f3 e2 inlet water temp fault, f2 e1 which is stuck key on ui, f0 e5 which is out of balance load, f9 e2 which is water ring detected pump drive system problem, checked ui keys on display and none are sticking, found water temp sensor open, will need to order water valve, found unit is draining, found that customer is over soaping the machine, gave customer instruction on soap usage to go to the number 1 on the soap cup and instructed customer on loading of washer max load is 5-6 pairs of jeans and comforters nothing larger than a thin twin and must be spreaded evenly around in tub, will order water valve, will reschedule for 7/18/18, no water leaks at time of call.
Near Copperas Cove, TX 76522
Arthur B.
Job Details: 07/13/2018
GH4184XSS1 (OTR Microwave) - Arrived onsite for customer complaint of OTR microwave it coming on and no display. Checked outlet and found no power. Checked house breaker and found no breakers tripped. Used extension cord to another outlet. Unit came on. Advised customer to have receptacle changed out by electrician. No other issues found.
Near Round Rock, TX 78681
Cliff
Job Details: 07/13/2018
Kitchenaid range KGRT607HBS8. Arrived on site to diagnose a range with an oven that will not operate. Tested unit and found of an igniter shorted out due to normal wear and tear. Replaced of an igniter and tested unit. Found all is functioning properly at this time. No gas leaks were found at time of service.
Near San Marcos, TX 78666
Connor M.
Job Details: 07/13/2018
WRF736SDAM10 whirlpool refrigerator Installed water valve and tested unit. Unit no longer dripping. No leaks detected.
Near Austin, TX 78747
Diego G.
Job Details: 07/13/2018
Arrived on site. Check for no light issues. Found lights in refrigerator and freezer compartment bad. Replaced all lights, all functions tested OK. No leaks present. Job complete
Near Austin, TX 78747
Diego G.
Job Details: 07/13/2018
Arrived on site. Check for no light issues. Found lights in refrigerator and freezer compartment bad. Replaced all lights, all functions tested OK. No leaks present. Job complete
Near Austin, TX 78747
Diego G.
Job Details: 07/13/2018
Arrived on site. Check for no light issues. Found lights in refrigerator and freezer compartment bad. Replaced all lights, all functions tested OK. No leaks present. Job complete
Near Seguin, TX 78155
Daniel A.
Job Details: 07/13/2018
RF302BXKW Oven not heating. Verified voltage. Defective bake element. Replaced bake element. Tested oven bake function. Normal operation after service
Near Austin, TX 78759
Luis
Job Details: 07/13/2018
Ice machine-replaced defective water valve
Near Round Rock, TX 78665
Nathaniel B.
Job Details: 07/13/2018
Model WDT730PAHZ0, Arrived on call for top rack does not have stops top rack just falls out when pulled out, installed stops for top rack, no other parts needed, call complete, no water leaks at time of call.
Near Round Rock, TX 78665
Nathaniel B.
Job Details: 07/13/2018
Model WDT730PAHZ0, Arrived on call for top rack does not have stops top rack just falls out when pulled out, installed stops for top rack, no other parts needed, call complete, no water leaks at time of call.
Near Killeen, TX 76541
Arthur B.
Job Details: 07/13/2018
WRF736SDAM11 (French Door Refrigerator) - Arrived onsite for customer complaint of no ice from French door refrigerator and leaking from dispenser area. Found ice container all frozen up again. Ran test 056 and found error E2. Also ran test 036 and found icebox fan barely moving air to cool icebox. Ordering new ice container,facial heater and icemaker to complete repair. All water connections were dry at time of service.
Near Austin, TX 78744
Leonardo
Job Details: 07/13/2018
KitchenAid dishwasher not filling with water model: KDPE234GPS0. Arrived on site to test unit for not filling with water. Test unit and found fill valve brown wire connection was disconnected. Secured connection to fill valve test unit and unit getting water in to unit now. Job complete no leaks present at this time.
Near Killeen, TX 76542
Arthur B.
Job Details: 07/13/2018
WDTA50SAHZ0 (Dishwasher) - Arrived onsite for customer complaint of dishwasher not washing dishes. Ran test cycle and found sump n motor faulty. Removed faulty sump n motor and installed new replacement. Reassembled and tested unit. Unit now fills,washes,drain and heats as intended. No other issues found. All water connections were dry at time of service.
Near Austin, TX 78731
Scott
Job Details: 07/12/2018
Fried wire harness on Kenmore dishwasher
Near Georgetown, TX 78633
Lou
Job Details: 07/12/2018
arrived on site to install previously diagnosed and ordered part. I removed and replaced the sump/motor assembly as diagnosed in previous service call and tested the unit. Unit operated as designed with no error codes at the end of testing. Customer paid remaining balance of $288.43. No water leaks observed during service; photos taken of drain pump and drain tube before and after labor. Job completed.
Near Austin, TX 78746
Luis
Job Details: 07/12/2018
Refrigerator-installed updated drain tube kit
Near Jarrell, TX 76537
Arthur B.
Job Details: 07/12/2018
DV448AEP/XAA (Samsung Dryer) - Arrived onsite for customer complaint of dryer not starting. Removed top and found belt had broken off causing no start. Ordering belt and pulley assembly. R/S for Thursday 7/18 due to customer availability. Dryer disconnected from power at this time.
Near New Braunfels, TX 78130
Diego G.
Job Details: 07/12/2018
Arrived on site. Replaced bake element and tested oven at 350°. All functions tested OK. Job complete
Near New Braunfels, TX 78130
Diego G.
Job Details: 07/12/2018
Arrived on site. Replaced bake element and tested oven at 350°. All functions tested OK. Job complete
Near New Braunfels, TX 78130
Diego G.
Job Details: 07/12/2018
Arrived on site. Replaced bake element and tested oven at 350°. All functions tested OK. Job complete
Near Kyle, TX 78640
Kevin
Job Details: 07/12/2018
Arrived on site and found fridge has been defrosted, per Service pointer W11092686C replaced RC harness ensuring thermistor is in the correct location, took one picture. No water leaks from connections at time of service, job complete.
Near Salado, TX 76571
Arthur B.
Job Details: 07/12/2018
JGD3430GB00 (Gas Cooktop) - Arrived onsite for customer complaint of gas cooktop igniter keeps clicking when using RF burner. Tested unit and confirmed issues. Removed spark module and installed new replacement. Retested. Found RH turns off when lit but after a few tries, issues come back. Ordering new manifold assembly to complete repair. R/S for 7/19. No gas leaks detected at time of service.
Near San Marcos, TX 78666
Diego G.
Job Details: 07/12/2018
Arrived on site. Checked for no ice issues. Found fill tube frozen over. Cust stated they turned off water to house which it would create fill tube to freeze over. Bi240 159.99. Thawed out fill tube And cycled icemaker, all functions tested OK. Made sure no water was coming in after icemaker filled. Check#122. No leaks present. Job complete
Near San Marcos, TX 78666
Diego G.
Job Details: 07/12/2018
Arrived on site. Checked for no ice issues. Found fill tube frozen over. Cust stated they turned off water to house which it would create fill tube to freeze over. Bi240 159.99. Thawed out fill tube And cycled icemaker, all functions tested OK. Made sure no water was coming in after icemaker filled. Check#122. No leaks present. Job complete
Near San Marcos, TX 78666
Diego G.
Job Details: 07/12/2018
Arrived on site. Checked for no ice issues. Found fill tube frozen over. Cust stated they turned off water to house which it would create fill tube to freeze over. Bi240 159.99. Thawed out fill tube And cycled icemaker, all functions tested OK. Made sure no water was coming in after icemaker filled. Check#122. No leaks present. Job complete
Near Austin, TX 78739
Brandon
Job Details: 07/12/2018
Arrived on site for customer complaint of washer taking to long to finish cycle. Put unit into diagnostic mode, found F0E5 error code unbalanced load. Mechanically everything tested good, instructed customer to was like items together and not to under or over fill basket
Near Leander, TX 78641
Lou
Job Details: 07/12/2018
arrived on site to inspect dishwasher not drying and leaving residue on dishes. Upon arrival, the customer advised that they use powder detergent and the dishes have residue on them at the end of the cycle. The customer advised that the unit is not heating also. I placed the unit in diagnostics and received error code 7/1, which is for no heating. I cleared the code and continued with diagnostics. Unit operated as designed and I tested the heating element by pouring water on it and it was very hot creating steam. There were no error codes at the end of diagnostics. The customer advised that they had a short power outage a few weeks ago. I advised the customer to use a liquid or liquid gel detergent and to use no more than two teaspoons at a time along with rinse aid, which they are using. Advised the customer that the heating element may have shut off due to the power outage or due to too much detergent use. No water leaks observed during service. Job completed.
Near San Marcos, TX 78666
Diego G.
Job Details: 07/12/2018
Arrived on site. Checked for advancing issues. Found timer not advancing. Verified connections all checked ok. Replaced timer and cycled dryer. All functions tested ok. No leaks present. Job complete.
Near San Marcos, TX 78666
Diego G.
Job Details: 07/12/2018
Arrived on site. Checked for advancing issues. Found timer not advancing. Verified connections all checked ok. Replaced timer and cycled dryer. All functions tested ok. No leaks present. Job complete.
Near San Marcos, TX 78666
Diego G.
Job Details: 07/12/2018
Arrived on site. Checked for advancing issues. Found timer not advancing. Verified connections all checked ok. Replaced timer and cycled dryer. All functions tested ok. No leaks present. Job complete.
Near Round Rock, TX 78681
Thomas L.
Job Details: 07/12/2018
Near Leander, TX 78641
Lou
Job Details: 07/12/2018
arrived on site to inspect range flame sputtering. Upon further inspection, I turned the back middle burner on and could not recreate the issue . The customer had a video on his phone of what the burner was doing, but again, I could not recreate the issue. I tested the unit several times and it operated as designed. Also, the customer pointed out that the control panel was not attached properly. I could see where, during installation, the control panel had been knocked off the screws that holds it into place on the left side. I adjusted the control panel and it sits flush again. No gas leaks detected during service. Job completed.
Near Temple, TX 76504
Arthur B.
Job Details: 07/12/2018
WRT348FMEB00 (Top Mount Refrigerator) - Arrived onsite for tenant complaint of top mount refrigerator not cooling and freezing in FC section. Removed evaporator cover and found found evaporator all frosted up. Used steamer to removed all ice from evaporator and evaporator motor area. Found harness to defrost heater not plugged in from factory. Plugged harness in and reassembled. Tested unit. Found good frost pattern and air flow from evaporator area. Ran heater circuit in diagnostics and found heater gets hot. All now work as intended. All water connections were dry at time of service.
Near Austin, TX 78746
Scott
Job Details: 07/12/2018
Kitchen aid fridge , French door . Dented
Near Lockhart, TX 78644
Diego G.
Job Details: 07/12/2018
Arrived on site. Check for no heat issues. Found thermal cut off bad. Replaced thermal cut off and cycled unit, all functions tested OK. Job Complete.
Near Lockhart, TX 78644
Diego G.
Job Details: 07/12/2018
Arrived on site. Check for no heat issues. Found thermal cut off bad. Replaced thermal cut off and cycled unit, all functions tested OK. Job Complete.
Near Lockhart, TX 78644
Diego G.
Job Details: 07/12/2018
Arrived on site. Check for no heat issues. Found thermal cut off bad. Replaced thermal cut off and cycled unit, all functions tested OK. Job Complete.
Near La Grange, TX 78945
Nathaniel B.
Job Details: 07/12/2018
Model WED75HEFW01, Arrived on call for check vent light will not go off and wall vent has been checked. Checked error codes and got f4 e3 which is restricted air flow, removed lint filter and ran dryer and is not pulling paper towel to the screen, called whirlpool tech line and talked to Andrew 7722445127, per Andrew at whirlpool tech line for vent hose in the wall if in laundry room wall vent was going straight out the home no bends max length on hardened hose no bends is 64 fees and for every bend reduce length 10 feet, with flex hose if it has sags in it will reduce the output air flow, found from laundry room from floor to ceiling is 8-9 foot and through attic is longer than 40 feet were it is going out the home which is to long for the amount of bends and sags in the flex vent hose, per whirlpool tech line must have hardened vent hose and must find another output for dryer venting, call complete.
Near La Grange, TX 78945
Nathaniel B.
Job Details: 07/12/2018
Model WED75HEFW01, Arrived on call for check vent light will not go off and wall vent has been checked. Checked error codes and got f4 e3 which is restricted air flow, removed lint filter and ran dryer and is not pulling paper towel to the screen, called whirlpool tech line and talked to Andrew 7722445127, per Andrew at whirlpool tech line for vent hose in the wall if in laundry room wall vent was going straight out the home no bends max length on hardened hose no bends is 64 fees and for every bend reduce length 10 feet, with flex hose if it has sags in it will reduce the output air flow, found from laundry room from floor to ceiling is 8-9 foot and through attic is longer than 40 feet were it is going out the home which is to long for the amount of bends and sags in the flex vent hose, per whirlpool tech line must have hardened vent hose and must find another output for dryer venting, call complete.
Near Cedar Park, TX 78613
Lou
Job Details: 07/12/2018
arrived on site to install previously diagnosed and ordered parts. Upon arrival, I turned the gas off and unplugged the unit. I removed and replaced the spark module, valve manifold, wiring harness, left rear Ignitor, and four knobs that were damaged. Before assembling the unit, I checked all gas connections with my liquid all purpose leak detection and I verified no leaks at the regulator and gas line coming into the house. I assembled the unit and tested and unit operated as designed. Also, I installed the glass to the left light on the venthood. No gas leaks detected during service. Job completed.
Near Temple, TX 76504
Arthur B.
Job Details: 07/12/2018
WFW7590FW0 (Front Load Washer) - Arrived onsite for customer complaint of front load washer not completing cycles and getting error code F8E1 (Long Fill) error. Ran diagnostics and confirmed error. Ran automatic test cycle and found cold water not filling in step 02. Found faulty water inlet valve. Ordering valve. R/S customer for Tuesday 7/13. All water connections were dry at time of service.
Near Cedar Park, TX 78613
Lou
Job Details: 07/12/2018
arrived on site to inspect dishwasher draining issues. Upon arrival, the customer advised that the unit appears to be not draining well and it has a foul odor. Upon further inspection, I placed the unit in diagnostics and tested. Unit operated as designed with no error codes. Customer advised that he uses pods for detergent and I advised to not use them as they produce too many soap suds that can damage the unit. I advised the customer to switch to a liquid or liquid gel and use only two teaspoons at a time and to continue to use rinse aid. I advised the customer to place a cup of vinegar in the top rack and to run a normal cycle to clean the unit from soap debris. Also, I advised the customer that once the unit is done he should hold the cancel button for approximately three seconds to engage the drain pump so that the unit will drain the remaining water from the drain filter area and it won't have as much standing water. No water leaks observed during service. Job completed.
Near Temple, TX 76504
Arthur B.
Job Details: 07/12/2018
MVWX655DW1 (Top Load Washer) - Arrived onsite for customer complaint of top load washer not completing cycle. Ran diagnostics and found error code F2E1 (Stuck Key),F9E1 (Long Drain). Tested unit. Did found drain hose was inserted too far in tube. Adjusted tubing so that on 12-18inches is inserted. Calibrated and tested unit. Unit now fills,agitates,drain and spins as intended. No other issues found at this time. All water connections were dry at time of service.
Near Austin, TX 78749
Kevin
Job Details: 07/12/2018
Arrived on site and set dishwasher into diagnostic cycle and found it is not leaking during diagnostic cycle. Ran a cycle on normal for 40 minutes and it also didnt leak. Dishwasher does have excessive suds, took 1 picture, and did not have a high drain loop installed. Corrected drain hose and recommended that customer use dishwasher magic in order to remove any excess of detergent inside of dishwasher. No water leaks from connections at time of service, took several pictures, job complete
Near Austin, TX 78749
Kevin
Job Details: 07/12/2018
Arrived on site and found charred residue on heating element. Inspected all wires and electronics and they are operational and looking good. Diagnostic cycle and found heating element is still operating properly. Quoted customer for heating element replacement. Heater $76.54 total labor DW210 $199.99 Customer does not wish to continue with repair at this time, collect a diagnosis fee no water leaks from connections at time of service job complete
Near Austin, TX 78759
Scott
Job Details: 07/12/2018
Wall oven abnormal convection bake
Near Belton, TX 76513
Arthur B.
Job Details: 07/12/2018
WRF767SDEM01 (Dual Evaporator French Door Refrigerator) - Arrived onsite to install new RC evaporator cover and new RC harness from prior tech’s diagnosis. When arrived unit was defrosted by customer. Removed cover and harness. Installed new cover using screw to secure upper portion. Installed new RC evaporator harness. Secured RC thermistor to proper location. Reassembled. Unit began cooling properly. No other issues found. All water connections were dry at time of service.
Near Dale, TX 78616
Nathaniel B.
Job Details: 07/12/2018
WFC150M0EB1, Arrived on call for cooktop element not working intermittently, found that the right front element is not coming on and found that infinite switch has 123 ac volts from infinite switch on red and black to ground but only has one side of the brown output to the right front element has 123 ac volts, will need right front infinite switch and right front receptical and right rear receptical due to melted but no damage to the elements, will need right front infinite switch, will reschedule for 7/17/18. I did replace the right front and right rear recepticals today.
Near Dale, TX 78616
Nathaniel B.
Job Details: 07/12/2018
WFC150M0EB1, Arrived on call for cooktop element not working intermittently, found that the right front element is not coming on and found that infinite switch has 123 ac volts from infinite switch on red and black to ground but only has one side of the brown output to the right front element has 123 ac volts, will need right front infinite switch and right front receptical and right rear receptical due to melted but no damage to the elements, will need right front infinite switch, will reschedule for 7/17/18. I did replace the right front and right rear recepticals today.
Near Austin, TX 78717
Cliff
Job Details: 07/12/2018
Whirlpool refrigerator WRX735SDBM04. Arrived on site to diagnose the refrigerator that is not cooling. Tested unit and found user interface control board shorted out. Replaced control board and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Leander, TX 78641
Lou
Job Details: 07/12/2018
arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I placed the unit in diagnostics and tested under modes 36, 45, 56, 57, and 59. The unit showed error code 02 motor loss position. I tested the motor and it would not come on. I removed and replaced the ice maker and tested the unit and the unit operated as designed. The motor operated and water dispensed into the unit ,and the fan is working. No water leaks observed during service. Job completed.
Near Leander, TX 78641
Lou
Job Details: 07/12/2018
arrived on site to inspect oven light not working. Upon further inspection, I removed the light bulb and placed a new bulb in and the unit still did not work. I removed and replaced the bulb housing and tested and the unit operated as designed. No gas leaks detected during service. Job completed.
Near Dale, TX 78616
Nathaniel B.
Job Details: 07/12/2018
Model NTW4516FW1, Arrived on call for washer stuck in wash cycle and will not advance, checked for error codes and got a f5 e1 and f5 e2 which is a lid switch fault, f2 e1 stuck key, f8 e1 long fill no fill,, found unit has a faulty valve and will need control and lid lock due to locking and unlocking on its own in test, will reschedule for 7/17/18, unit is not connected in come is out on porch tested with a water hose on water fill. Was not able to test, agitation or pin and will not run auto test due to lid lock will not stay locked. Will reschedule for 7/17/18
Near Dale, TX 78616
Nathaniel B.
Job Details: 07/12/2018
Model NTW4516FW1, Arrived on call for washer stuck in wash cycle and will not advance, checked for error codes and got a f5 e1 and f5 e2 which is a lid switch fault, f2 e1 stuck key, f8 e1 long fill no fill,, found unit has a faulty valve and will need control and lid lock due to locking and unlocking on its own in test, will reschedule for 7/17/18, unit is not connected in come is out on porch tested with a water hose on water fill. Was not able to test, agitation or pin and will not run auto test due to lid lock will not stay locked. Will reschedule for 7/17/18
Near Killeen, TX 76542
Arthur B.
Job Details: 07/12/2018
WRV986FDEM01 (5 Door Refrigerator) - Arrived onsite to install new control and UI to 5 door refrigerator. Removed rear control and UI and installed new replacements. Reassembled. Tested unit. Unit comes on with no PF failure. Did not need inverter. All water connections were dry at time of service.
Near The Hills, TX 78738
Brandon
Job Details: 07/12/2018
Arrived on site for dishwasher not powering on, I removed the outer door, found burnt wire harness and blown fuse and blown control board
Near Harker Heights, TX 76548
Arthur B.
Job Details: 07/12/2018
WTW58ESVW0 (Top Load Washer) - Arrived onsite to install timer and water level switch to top load washer from prior tech’s diagnosis. Removed timer and level switch. Installed new replacements and reassembled. Tested unit. Unit fills,agitates,drain and spins as intended. Unit now not tripping breaker. No other issues found. All water connections were dry at time of service.