Service History 936

Near Round Rock, TX 78681
Tyler B.
Job Details: 04/05/2019
WASHER MAYTAG MVWX655DW0 "Arrived on site for unit loud in spin, found transmission/GEARCASE failed, customer claimed to have a parts concession but we were not give a number. She called whirlpool and whirlpool stated they needed my notes to cover parts. Gave labor quote of 225.00Collected service fee. ; ordrng 1 CNOTE (PART AUTHO)"
Near Pflugerville, TX 78660
Wesley
Job Details: 04/05/2019
DISHWASHER AMANA ADB1400AGS1 Arrived on site and found unit operating as designed. Advised customer on basic function. All checks good. Unit is washing.
Near Killeen, TX 76541
Al
Job Details: 04/05/2019
WASHER MAYTAG MVWX655DW1 Arrived to install previously ordered parts. Removed the wash plate and installed the new wash plate screw and cap.Unit now operates as designed.All water lines were dry at the time of service.Customer satisfied JOB COMPLETE
Near Round Rock, TX 78681
Tyler B.
Job Details: 04/05/2019
RANGE KITCHENAID KFED500ESS02 "Arrived on site for low baking issues, tested sensor and found sensor out of range, replaced sensor and tested bake at 350. Got an average of 353. Tested good."
Near Killeen, TX 76542
Al
Job Details: 04/05/2019
WASHER MAYTAG MVWB765FW1 "Arrived to inspect washer not dispensing properly. Confirmed, removed and replaced the drawer.Tested unit and unit tested as designed.All water lines were dry at the time of service.CUSTOMER SATISFIED JOB COMPLETE"
Near Austin, TX 78702
Andy
Job Details: 04/05/2019
DRYER WHIRLPOOL WGD7590FW0 Arrived on site for dryer making rattling noise. Tested unit and found rattling noise. Unit is in closet stacked on washer. Will need to order 2 man. Office to schedule.; ordrng 1 SEENOTE (2 MAN) and 1 SEENOTE (OFFICE TO SCHEDULE )
Near , TX 78666
Kevin
Job Details: 04/05/2019
REFRIGERATOR WHIRLPOOL WRF954CIHM00 "Arrived on site and inspected refrigerator and found water filter housing will not unlock, disassemble lower shelf and was able to disengage housing. Confirmed it is operating properly and no water leaks at time of service, job complete"
Near Buda, TX 78610
Robert
Job Details: 04/05/2019
WASHER WHIRLPOOL WFW75HEFW0 "Arrived on job for complaints of leak. Made adjustment to found spring around bellow allowing water to seap through. Made adjustments to spring,ran test cycle and all operation functioning properly."
Near Seguin, TX 78155
Kevin
Job Details: 04/05/2019
DISHWASHER WHIRLPOOL MDB4949SHZ0 "Arrived on site And inspected dishwasher and found standing water in tub, found harness to drain pump is off and after reconnecting drain pump will now operate properly. No water leaks from connections at time of service. See sticky note for further information. Job complete."
Near Austin, TX 78737
Leonardo
Job Details: 04/05/2019
MICROWAVE WHIRLPOOL WML55011HS2 Arrived on site to test unit for unit blowing in to the house not out. Went to remove unit to check fan but could not get to the mounting screws to check fan. Contractor build a cover for the top of the unit and cant get to the mounting screws. Advised customer they will need to removed wood cover and get unit down to check the fan. Job complete.
Near , TX 78666
Kevin
Job Details: 04/05/2019
OVEN WHIRLPOOL WOS51EC0AS04 "arrived on site and set oven to broil and it is operating properly, spoke with tech line SR7724542468 they asked if the customer is trying to use broiler with the door open and the customer said yes. Tech line explained that it will not turn on unless the door is closed for safety reasons, oven is operating as intended, job complete."
Near Cedar Park, TX 78613
Cliff
Job Details: 04/05/2019
REFRIGERATOR WHIRLPOOL WRT359SFYM00 Arrived on site to diagnose a refrigerator that is not cooling properly. Tested unit and found likely Freon leak in system. As this is an inexpensive unit and can be replaced for less than the cost of the repair customer does not wish to proceed with any repairs at this time and only diagnostic fee is due for trip today.
Near New Braunfels, TX 78130
Kevin
Job Details: 04/05/2019
REFRIGERATOR KITCHENAID KFIS29BBMS03 "Arrived on site and inspected refrigerator and found ice build up blocking fresh food evaporator, took pictures and sent to DW. Removed frost around thermistor and found it is in the correct position, took one picture. Will need to bring back a new evaporator thermistor harness. Control board will need to be S coded. And will need to attach deli control to see Deli control has failed or control board is just not sending power. Total to be collected on return visit. Customer is aware of defrost expectations; ordrng 1 WPW10277799 (harns-wire)"
Near Waco, TX 76710
Arthur B.
Job Details: 04/05/2019
REFRIGERATOR FRIGIDAIRE FFHB2750TS2 Arrived onsite for customer complaint of french door refrigerator not cooling. Found fans running but not compressor. Found faulty inverter to compressor. Removed and replaced inverter. Reassembled and tested. Found compressor comes on and began cooling as intended. Advised customer to wait 24hrs before placing items in unit. All water connections were dry at time of service.
Near Cedar Park, TX 78613
Lou
Job Details: 04/05/2019
REFRIGERATOR WHIRLPOOL WRS312SNHM00 "arrived on site to install previously diagnosed and ordered parts. I read and replaced the UI control, RC thermistor and FC bimetal. Tested the unit and it was operating as designed. No water leaks observed during service, job completed."
Near Cedar Creek, TX 78612
Steve C.
Job Details: 04/05/2019
ICE MACHINE KITCHENAID KUIC15NRXS1 "Arrived on site to replace the water level sensor due to not making ice. Tested the unit and found the unit will never get cold enough to make ice or harvest. Also found the wiring harness that connects to the water level sensor has corrosion buildup. Found the unit will need a new compressor, non uv drier. evaporator, and a new harness. Will need to get authorization and reschedule the customer. Will need three hours to complete the repair.; ordrng 1 CNOTE (3HRS) and 1 CNOTE (AUTHO) and 1 W10843121 (drier-tube) and 1 WPW10218037 (evaporator) and 1 WPW10340992 (harns-pump) and 1 WPW10605286 (compressor)"
Near Austin, TX 78737
Robert
Job Details: 04/05/2019
WASHER MAYTAG MVWC425BW0 Arrived on job for complaints of wash cycle not ending. Ran diagnostics and all functions working replaced control and retest and run calibration. No leaks detected at time of service.
Near Kyle, TX 78640
Luis
Job Details: 04/05/2019
REFRIGERATOR KITCHENAID KRMF706ESS00 "Arrived on site for no cool. Found no frost pattern on evaporator. Pierced system no refrigerant in system. Replaced fresh food evaporator,during installation of a uv drier found cap tube loose,found cap tube broken inside cabinet. Called tech support per tech support not repairable whirlpool will be contacting customer under manufacture sealed system warranty. File#7724497562"
Near Kyle, TX 78640
Kevin
Job Details: 04/05/2019
REFRIGERATOR WHIRLPOOL WRS571CIDM02 "Arrived on site and found no ice production, cycled icemaker manually and it completed. Manually activated of water valves and icemaker filter properly. Spoke with the tech line and they recommended bringing back the user interface on the freezer door. No water leaks from connections at time of service; ordrng 1 WPW10758681 (cntrl-elec)"
Near Killeen, TX 76542
Al
Job Details: 04/05/2019
REFRIGERATOR KITCHENAID WRV986FDEM01 Arrived to inspect refrigerator with PF. Customers complaint was the led lights would work intermittently. Then he’d hear clicking from the rear of the unit.Customer said he’d have to trip the arch fault breaker switch for the unit to respond.Called Whirlpool Tech line and spoke with Kurt -Low voltage Electrical interference SR7724549935KURT advised me to change out the Control W10804160 which controls the led lighting.The unit now works as designed.JOB COMPLETE
Near New Braunfels, TX 78130
Kevin
Job Details: 04/05/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 "Arrived on site and inspected refrigerator and found fresh food temperature is 30°, spoke with tech line 7724548128, and they recommended checking thermistor values on P5 of control board. They recommended replacing both thermistors after checking values, no water leaks from connections at time of service; ordrng 1 WPW10276647 (motor-evap)"
Near Copperas Cove, TX 76522
Al
Job Details: 04/05/2019
DRYER MAYTAG MEDB835DW4 Arrived to inspect dryer cutting off mid cycle. Confirmed the complaint and removed and replaced the control.Reassembled the unit and unit tested as designed.No lint observed at the time of service.Customer Satisfied JOB COMPLETE
Near Hutto, TX 78634
Andy
Job Details: 04/05/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site for refrigerator not making ice. Tested and inspected unit and found failed ice box fan. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Georgetown, TX 78633
Cliff
Job Details: 04/05/2019
REFRIGERATOR WHIRLPOOL WRS571CIDB01 Arrived on site to diagnose a refrigerator that has condensation freezing on freezer door. Found door seal not shaped properly causing air leak and top right corner. Reshaped door seal using applied heat and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78726
Thomas L.
Job Details: 04/05/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site for no ice condition. Found freezer temperature was at 13.7 degrees. Found compressor running at low speed when it needed to be at high speed. Replaced compressor inverter and will see how temps do overnight. I will call customer in am. ; saved tckt
Near Pflugerville, TX 78660
Wesley
Job Details: 04/05/2019
VENTHOOD KITCHENAID KXU8036YSS1 Arrived on site and found unit operating as designed. Found left bulb had shorted. Directed customer to buy bulb. Customer outsourced bulb.
Near Austin, TX 78759
Scott
Job Details: 04/05/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site for uneven doors . Leveled feet ,doors are even . No water leaks detected at time of service . Job complete ."
Near Austin, TX 78703
Andy
Job Details: 04/05/2019
REFRIGERATOR KITCHENAID KRSC503ESS00 "Arrived on site for refrigerator lights not working in freezer. Tested and inspected unit and found failed light in freezer, customer asked that both lights in freezer be replaced while on site. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service. Customer paid in full on CC."
Near New Braunfels, TX 78132
Brandon
Job Details: 04/05/2019
MICROWAVE KITCHENAID KBHS109SSS06 "Arrived on site to replace mag and inverter, after replacing unit tested good, collected balance on cc."
Near Austin, TX 78703
Andy
Job Details: 04/05/2019
WASHER MAYTAG MVWB835DW2 Arrived on site for washer with water in dispenser tray. Tested and inspected unit and found no issues. Found in user care guide that some water in dispenser in normal. Instructed customer on user care guide. No water leaks present at time of service.
Near Georgetown, TX 78628
Tyler B.
Job Details: 04/05/2019
REFRIGERATOR MAYTAG MSD2576VEW00 "Arrived on site for unit not cooling, found all lights and fans on and comp running but no frost patteren, advised customer it would need a sealed system repair, customer decided to replace unit, no leaks on site"
Near Elgin, TX 78621
Steve C.
Job Details: 04/05/2019
WASHER MAYTAG MVWC565FW1 Arrived on site for the unit is not working properly. Customer advised when the unit goes into a rinse cycle the rinse light would be flashing. Found the unit has the F7e1 error basket speed. Found under the unit the mice have gone inside the GEAR CASE. Customer advised that she will purchase a new unit. All water connections were dry at the time of service. Customer only paid for the service fee.
Near Georgetown, TX 78633
Cliff
Job Details: 04/05/2019
WASHER KENMORE 110.459864 Arrived on site to diagnose a washing machine that is tearing itself up. Found inner basket A-frame warped and/or cracked. This is causing inter-basket to shred outer tub assembly. Enter basket is discontinued and no repairs can be done at this time to correct the issue.
Near Temple, TX 76502
Al
Job Details: 04/05/2019
MICROWAVE FRIGIDAIRE FFMV164LS Arrived to inspect microwave tripping the breaker. Confirmed the complaint and removed and replaced all switches.Reassembled and unit tested as designed.2 minute water test was a success.JOB COMPLETE
Near Pflugerville, TX 78660
Wesley
Job Details: 04/05/2019
REFRIGERATOR KITCHENAID KFXL25RYMS2 Arrived onsite and installed door. Unit is now operating properly.
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 04/05/2019
WASHER GE GTW460ASJWW "Arrived on site for washer continues to drain. Found small crack in panel and had customer waiver for moving appliances. Performed diagnostics mode and tested unit. Found analog pressure hose clogged. Cleared hose and tested on speed wash. Found cycled completed. All tested good, no water leaks present."
Near Georgetown, TX 78628
James
Job Details: 04/05/2019
REFRIGERATOR WHIRLPOOL KRFC704FPS00 Arrived on site and tested operation and found temp in freezer at 24 and fresh food is at 37. Ran diagnostics tests for thermistors and sealed system. All tests pass but unit will not cool freezer properly. Called tech line and spoke to Rick #7724542972. Per testing the unit has a sealed system failure and will require a new compressor kit to repair. I will also install new condenser fan motor as a precaution as well as the UI. Office to schedule return visit for 3 hour SS repair; ordrng 1 CNOTE (3 HOURS SS) and 1 W10865318 (fan) and 1 W11024494 (fan) and 1 W11025999 (compressor) and 1 W11039890 (cntrl-elec)
Near Elgin, TX 78621
Steve C.
Job Details: 04/05/2019
WASHER SAMSUNG WF45K6200AZA2 Arrived on site for the unit door will not lock. Tested the unit And found the door switch assembly is defective. Replace the door switch assembly and tested the unit. Unit works properly and all water connections were dry at the time of service.
Near Austin, TX 78737
Robert
Job Details: 04/05/2019
WASHER MAYTAG MVWB835DW3 "Arrived on job to replace gearcase. Replaced gearcase,calibrated unit ran test cycle. Noise went away and all operation functioning properly."
Near Waco, TX 76708
Arthur B.
Job Details: 04/05/2019
DRYER WHIRLPOOL WED4815EW1 Arrived onsite for customer complaint of dryer not heating. Checking incoming voltage and found only 120v. Wiggles plug and found 240v. Tested dryer. Dryer heats and tumbles as intended. Advised to have house receptacle replaced. No other issues found. Dryer vent and lint trap was clean of lint at service.
Near Leander, TX 78641
Cliff
Job Details: 04/05/2019
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Arrived on site to diagnose a refrigerator that is not cooling properly. Tested unit and found RC fan not operational and FC fan not running. When fan motors are running in diagnostics unit will reset due to shorted controls, and dispenser UI will randomly reset with no functionality to ice and water dispenser. Short was caused by fan motor failures and has damaged all electronics in the unit. Also noted RC right side door gasket has a tear. Upper user interface, dispenser interface, main control, Orion board, FC fan motor assembly, and RC fan motor assembly will all need to be replaced along with RC door gasket to complete repairs. Will bring solenoid for 3 way valve on return trip Incase needed. Shut unit off today to prevent damage to sealed system, and customer has signed loss of cooling waiver. Office will need to have repairs authorized and set return date.; ordrng 1 CNOTES (AUTHO NEEDED) and 1 W10688387 (gasket-fip) and 1 W10889841 (cover-ev
Near New Braunfels, TX 78132
Brandon
Job Details: 04/05/2019
DRYER WHIRLPOOL WGD92HEFW0 "Arrived on site for customer complaint of unit making noise, found rattling noise coming from exhaust pipe, I added dryer pads, unit tested good."
Near Austin, TX 78734
Luis
Job Details: 04/05/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 "Arrived on site for compressor creating pulsating loud noise. Removed compressor installed new compressor and a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good unit cooling down"
Near Austin, TX 78723
Joseph C.
Job Details: 04/05/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for “dented front panel” complaint. Inspected unit and found front panel dented. Removed and replaced front panel. Tested unit, unit is performing as designed. No leaks detected, at time of service."
Near Austin, TX 78746
Luis
Job Details: 04/05/2019
ICE MACHINE KITCHENAID KUIC15POZP2 Arrived on site for door issue. Found door hinge unable to secure to cabinet. Removed door found screw holes on cabinet stripped no threads on screw holes. Screws fall out with door opening and closing. Called tech support per tech support information being sent to product review team whirlpool will contact customer. File#7724545709
Near Cedar Park, TX 78613
Lou
Job Details: 04/05/2019
REFRIGERATOR MAYTAG MFF2258VEM4 "arrived on site to install previously diagnosed and ordered part. I removed and replaced the damper control and as soon as I plugged it in, the damper door opened to allow cold air into the RC section. Tested in diagnostics and it operated as designed. No water leaks observed during service, job completed. Customer paid in full at previous service call."
Near Pflugerville, TX 78660
Wesley
Job Details: 04/05/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived n site and found unit disposal plug still inside. Removed. Unit is now draining. All checks good.
Near Dripping Springs, TX 78620
Leonardo
Job Details: 04/05/2019
RANGE JENN-AIR JGRP548WP02 Arrived on site to test unit for griddle not working. Test unit and found wire disconnected at control board. Secured connection at board turned griddle on and griddle working correctly. Job complete no leaks present at this time.
Near Austin, TX 78738
Paul
Job Details: 04/05/2019
WASHER WHIRLPOOL MVWX655DW1 Arrived onsite for the washer making a squeaking noise while washing. I ran the auto diagnostics cycle and found the unit making a clicking sound when the unit would start to agitate in the clockwise direction. I ran a control calibration and retested the unit. The unit was quiet and worked as designed.
Near Lago Vista, TX 78645
James
Job Details: 04/05/2019
DRYER WHIRLPOOL LE5720XSW0 Arrived on site and tested operation. I found all functions test good but drum is not turning. Installed new belt and tensioner from dryer kit and tested operation. Unit working properly. Job complete
Near New Braunfels, TX 78132
Brandon
Job Details: 04/05/2019
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Arrived on site for customer complaint of no ice production, found faulty ice maker, i replaced ice maker, unit tested good,"
Near Cedar Park, TX 78613
Cliff
Job Details: 04/05/2019
REFRIGERATOR MAYTAG MFI2570FEZ06 The downside to diagnose the refrigerator that is not cooling properly and the RC. Tested unit and found lower than normal temperatures in the refrigerator compartment causing food to freeze on several shelves and in crispers. Spoke with Steve from tech line and he advised changing thermistor as it was not in range required for proper cooling. He also stated damper and control could be an issue. All three parts will need to be replaced to complete repairs. Return date is set for 4/9/19.; ordrng 1 12002355 (thermistor kit) and 1 W11043763 (cntrl-elec) and 1 WPW10196393 (damper control assy)
Near Kyle, TX 78640
Robert
Job Details: 04/05/2019
DRYER AMANA NED4655EW1 "Arrived on job for complaints of no operation. Found thermal fuse blown, replaced fuse but no operation. Found voltage to pets but no operation. Replaced pts ran test cycle and all operation functioning properly."
Near Lockhart, TX 78644
Leonardo
Job Details: 04/05/2019
RANGE WHIRLPOOL WFC150M0EB1 Arrived on site to test unit for unit not working. Test unit and found LF and RF burner receptacles burned out and burners stuck to the receptacles. Replaced receptacles and burner elements. Test unit and found unit saying it was on when all switches were off. Test unit and found LF switch was shorted out. Replaced switch test unit and unit test good job complete.
Near Georgetown, TX 78633
Tyler B.
Job Details: 04/05/2019
DISHWASHER WHIRLPOOL WDT720PADM1 "Arrived on site for unit not drying/heating, found control failed,, due to age customer will be calling whirlpool for possible concession. No leaks on site collected service fee ; ordrng 1 W10751502 (CONTRO)"
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 04/05/2019
COOKTOP KITCHENAID KGCU467VSS02 "Arrived on site for rust on trim. Found rust panel, on left and right side trim. Attended to remove rust with dry eraser Tested burner operation. Will need to replace trim and panel. Schedule return for Thursday the 11th. ; ordrng 1 W10226014 (trim-cktop/ LEFT) and 1 W10226015 (trim-cktop/ RIGHT)"
Near Manor, TX 78653
Joseph C.
Job Details: 04/05/2019
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for “no power to unit/unit not powering on” complaint. Inspected unit and found wall switch(at counter(third one))was off. Turned switch on. Unit powered on. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near Cedar Creek, TX 78612
Steve C.
Job Details: 04/05/2019
DRYER WHIRLPOOL WED5000DW2 Arrived on site for the unit is not working. Customer advise that on sensing cycle the timer will not advance and will have manually shut it off. Found the timer is extremely hot in the off position. Replaced the timer and tested the unit. Unit works properly and advise customer to clean air vents every six months.
Near Round Rock, TX 78664
Wesley
Job Details: 04/05/2019
REFRIGERATOR WHIRLPOOL WRF992FIFM00 Arrived onnsite and found Evap frozen over. Advised customer unit will need to be defrosted in order to perform repair. Returning with Evap cover and control. ; schdld next appmnt for 4/8 MON !
Near Pflugerville, TX 78660
Wesley
Job Details: 04/05/2019
REFRIGERATOR WHIRLPOOL WRF990SLAM00 Arrived on site and found frozen over drain tube In freezer cabinet. Ordering Updated drain tube and returning to repair. All else checks good. ; ordrng 1 DRAINTUBE (W10491298)
Near Kempner, TX 76539
Al
Job Details: 04/05/2019
WASHER AMANA NTW4516FW1 Arrived to inspect washer not spinning water from clothes.Complaint was not verified. The customer ran a load before my arrival and I personally felt the load from the washer and load was same dampness as any washer would leave after completing a load.Called Whirlpool Tech line and spoke with:Kevin SR 7724549241 ALL CHECKED NORMALTold him of my findings and he walked me through steps to check. The unit only showed a lid switch errors which LID LATCH WAS replaced last visit.KEVIN STATED ALL FUNCTIONS OF THE WASHER AND AS DESIGNED.JOB COMPLETE WHIRLPOOL SR # 7724549241
Near Manor, TX 78653
Joseph C.
Job Details: 04/05/2019
RANGE WHIRLPOOL WFG525S0HS1 "Arrived on site for “oven not heating” complaint. Inspected unit and found weak flames. Removed and replaced orifices with correct ones. Every time door is opened, unit shuts completely off. Removed and replaced regulator and spark module with no changes. Ordering new control. Return for repairs on 04/11. No leaks detected' at time of service.; ordrng 1 W11317846 (CONTROL)"
Near Georgetown, TX 78633
Cliff
Job Details: 04/05/2019
REFRIGERATOR WHIRLPOOL KBF525ETSS "Arrived on site today to diagnose a refrigerator with a filter that is hard to remove. Found no failures to filter Assembly at this time . Changed filter as a courtesy for homeowner, and all is working properly at this time. No leaks were found at time of service."
Near Briarcliff, TX 78669
Paul
Job Details: 04/05/2019
REFRIGERATOR/TOP GE GFE26GSKJSS Arrived onsite for the refrigerator not dispensing water. I found the water line kinked. I advised mr to replace the line with a braided pex line and have a 90 degree fitting installed at the wall. There were no water leaks present at the time of service. Call complete.
Near Austin, TX 78734
Paul
Job Details: 04/05/2019
REFRIGERATOR WHIRLPOOL JS48SEDUDW15 Arrived onsite to replace the previous diagnosed parts. The first gasket had come off the door when I arrived. I installed the gasket. I found a hole on the inner flap of the second gasket but I was able to get it installed all the way so it would seal. Ordering another gasket. The customer also mentioned the ice container having shipping tape on it that will not come off. I found that reinforced stranded tape was put on the ice container and it will not come off. I explained to the customer that we would see if the extended warranty company would approve the container.; ordrng 1 C-NOTES (THE CUSTOMER IS REQUESTING THE ICE BIN GET REPLACED. I TOLD MR I WOULD SEE IF IT COULD GET APPROVED. SEE CALL NOTES. IF APPROVED ORDER WP2222970 BIN-ICE.) and 1 WP2266901 (GASKET-FIP )
Near Austin, TX 78702
Andy
Job Details: 04/05/2019
DISHWASHER MAYTAG MDB4949SHZ0 "Arrived on site for dishwasher not operating. Tested and inspected unit and found no voltage to unit. Found switch at wall for unit was off, turned on switch and unit came on. Tested unit and all operations are normal. Spoke with customer on use and care and practice for best performance. No water leaks present at time of service."
Near Waco, TX 76711
Arthur B.
Job Details: 04/05/2019
WASHER AMANA NTW4516FW2 "Arrived onsite for customer complaint of top load washer not draining and spinning clothes out. Ran diagnostics and found error code F9E1 (Long Drain). Did find drain hose was not installed properly. Found customer has drain in wall. Was able to adjust drain hose to all hose to be level with top of washer. Clear error codes and manual tested unit. Unit fills,drains as intended. No other issues found. All water connections were dry at time of service."
Near Austin, TX 78717
Lou
Job Details: 04/05/2019
MICROWAVE WHIRLPOOL WOC54EC0AS04 "arrived on site to inspect microwave door issues. Upon further inspection, the customer attempted to get the unit to malfunction when I arrived. After a few attempts, the unit stopped heating and the display showed “close door”. I found that the door is not closing all the way to engage the left side switch. I am ordering the inner and outer door assemblies and will return with the interlock harness and both hinges. Office to schedule return service due to door being PSP.; ordrng 1 W10577914 (glass-door) and 1 W10687342 (door/mw)"
Near Pflugerville, TX 78660
Wesley
Job Details: 04/05/2019
DISHWASHER AMANA ADB1400AGS1 Arrived onsite and found power to unit had failed and electrician will be required to repair. Advised customer. All else checks good.
Near Waco, TX 76712
Arthur B.
Job Details: 04/05/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite for customer complaint of dishwasher not dissolving pods when in use. Ran diagnostics and found error code 7-1 (Heater Error). Ran manual test cycle and tested heater. Found heater works as intended. Advised customer to run hot water at sink before starting cycle to allow hot water to enter dishwasher. No other issues found. All water connections were dry at time of service.
Near Waco, TX 76710
Arthur B.
Job Details: 04/05/2019
WINE COOLER KITCHENAID KUWR204ESB0 Arrived onsite for customer complaint of wine cooler making rattling noises when compressor on. Removed bottom plate and found base was raised against condenser. Was able to adjust base and added foam stripes between base and condenser. Unit now runs quietly as intended. No other issues found.
Near Austin, TX 78737
Luis
Job Details: 04/05/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived on site for water leaking found water leaking from fill tube during fill cycle. Water overflowing from fill tube. Installed reducer valve to line. Tested fill cycle no leaks unit working as designed. ; used 1 W10786952 (VALVE) from stock
Near Leander, TX 78641
James
Job Details: 04/05/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived on site and tested operation. I found the ice maker not responding and not cycling. Installed new ice maker and tested operation. Unit working properly. Job complete
Near Round Rock, TX 78681
Cliff
Job Details: 04/05/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Arrived on site to replace condenser and compressor for refrigerator. Replaced both parts as well as filter dryer. Pulled deep vacuum on unit and verified unit held vacuum. Charged with manufacturers recommended amount of refrigerant. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
Near Spicewood, TX 78669
Paul
Job Details: 04/05/2019
DISHWASHER KITCHENAID KDTE704DSS0 "Arrived onsite for the dishwasher not draining and making a loud noise. I checked stored error codes and found an F8E1, F3E1, F6E6, & F3E3. I found everything working on the unit correctly but the control was only priming the drain pump then when it started to run continuously after 10 seconds it stopped sending voltage. I replaced the control and tested the unit. The unit is working as designed. There were no water leaks present at the time of service. Call complete."
Near Buda, TX 78610
Brandon
Job Details: 04/05/2019
DRYER WHIRLPOOL WED8000DW0 "Arrived on site for customer complaint of loud noise, found hand towels stuck in blower wheel, I removed hand towels, unit tested good."
Near Georgetown, TX 78626
Jonathan S
Job Details: 04/05/2019
OVEN WHIRLPOOL WOS51EC0AB04 Arrived on site for oven not allowing to set time or allowing to set broil above 280°. Reset unit at breaker. Performed diagnostics mode and ran factory reset. Set time and tested broil at 550°. . All tested good. Spoke with customer on repair and user care guide.
Near Waco, TX 76710
Arthur B.
Job Details: 04/05/2019
FREEZER MAYTAG MRT118FFFH01 "Arrived onsite to install new compressor to top mount refrigerator from prior tech’s diagnosis. Removed seized compressor and installed new replacement using braising methods. Installed new dye drier and process stub as well. Vacuumed system down to -25psi. Charged system with 3.7oz of R134a refrigerant. Reassembled and powered up unit. Compressor comes on, good frost pattern and air flow from evaporator. No other issues found. No water connected to unit."
Near Austin, TX 78726
Robert
Job Details: 04/05/2019
WASHER WHIRLPOOL WFW92HEFU0 Arrived on job to replace tub. Customer saw damage to tub and requested a new one. ; ordrng 1 W10901175 (tub-outer)
Near Austin, TX 78731
Scott
Job Details: 04/05/2019
REFRIGERATOR WHIRLPOOL KSSC42QTS03 "Arrived on site For no control display. Previous company has replaced control kit twice and UI in door and inner once . Unit is running and but lights lights and controls are not . Both door switches are functioning properly .checked all connections . Call tech line and ran voltage checks ,determined cabinet wire harness failure . Unit is being framed unrepairable . No water leaks detected at time of service job complete .
Near New Braunfels, TX 78132
Brandon
Job Details: 04/05/2019
RANGE WHIRLPOOL WFE515S0ES1 "Arrived on site for customer complaint of cracked cooktop, found small crack on front left burner, I replaced cooktop, unit tested good."
Near Georgetown, TX 78628
Thomas L.
Job Details: 04/05/2019
REFRIGERATOR JENN-AIR JF42NXFXDE02 Arrived on site for multiple lights not working in the fresh food section. Removed and replaced LED driver and LED lights. All fresh food section lights now work properly. All water connections are dry.
Near Austin, TX 78701
Leonardo
Job Details: 04/05/2019
RANGE KITCHENAID KSGG700ESS0 "Arrived on site to test unit for unit giving F8E0 error code. Found bad fan, replaced fan at $150.16 and labor at $214.99 total before taxes $365.15. Test unit after replacing cooling fan by heating unit to 350 and unit test good. Fan kicked on at 170 degrees and fan stayed running after turning the unit off job complete no leaks present at this time."
Near Austin, TX 78737
Robert
Job Details: 04/05/2019
COOKTOP WHIRLPOOL WCG51US0DS00 Arrived on job to drop off grate kit.
Near Austin, TX 78750
Scott
Job Details: 04/05/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site for ice clumping up in ice bucket as well as a clicking noise . Found doors uneven and small gap along seal in between ice bucket housing and IM . Leveled doors to close gap. Clicking noise appeared to be blue shipping tape that was holding power cord had come loose . Removed tape . No leaks detected at time of service job complete .
Near Austin, TX 78758
Thomas L.
Job Details: 04/05/2019
REFRIGERATOR WHIRLPOOL W8RXNGMBS00 Arrived on site for no cool condition. the unit is not self defrosting due to a failed defrost bimetal. Replaced. Customer wants to save money a defrost himself. Apartment 1321. 512-318-1323 Bryan13215569 6354 0008 277704/21Callie ran card and it was approved
Near Marion, TX 78124
Kevin
Job Details: 04/05/2019
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived on site and inspected microwave and found what’s your fan was not hooked up properly and also not pointing the correct direction. Uninstalled microwave and corrected fan blower and it is now operating properly. Calculate
Near , TX 78633
Tyler B.
Job Details: 04/05/2019
MICROWAVE WHIRLPOOL WOC54EC0HS01 "Arrived on site for unit resetting and turning off while microwave in use, unit will need console and microwave control to complete will use supplied oven control on return ; ordrng 1 CNOTE (OFFICE RS) and 1 W11110951 (CONTROL ) and 1 W11297728 (CONSOLE )"
Near Austin, TX 78735
Luis
Job Details: 04/05/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 Arrived on site for freezing in fresh food. Called tech support per tech support replaced damper and adjusted gaskets for damper assembly. File#7724546465
Near Lago Vista, TX 78645
James
Job Details: 04/05/2019
REFRIGERATOR WHIRLPOOL WRF532SMHZ00 Arrived on site and tested operation. Customer stated that the unit has tripped the breaker twice since December. Inspected harness and all connections and found to be good. Tested outlet for proper polarity and found to be good as well. Ran u it through all functions and was unable to duplicate issue. I found the breaker to be a gfci breaker and instructed customer on issues associated with gfci breakers and outlets that have appliances plugged into them. Unit working as designed. Job complete
Near Austin, TX 78758
Scott
Job Details: 04/05/2019
WASHER AMANA NTW4516FW2 "Arrived on site , replaced tub and tub ring . Nonwater leaks detected at time of service . Job complete ."
Near Leander, TX 78641
James
Job Details: 04/05/2019
DISHWASHER WHIRLPOOL WDF510PAYSA Arrived on site and tested operation. I found the upper spray arm not turning. Inspected spray arm and found the ports on the end of the arm are clogged. Removed build up and tested operation. Unit working properly. Job complete
Near Georgetown, TX 78626
Jonathan S
Job Details: 04/05/2019
REFRIGERATOR FRIGIDAIRE FFSS2625TS0 "Arrived on site for refrigerator making intermittently noises. Performed diagnostics mode and tested unit. Inspected evaporator and evaporator fan. Cycled ice maker and monitored cycle.Gained access to condenser fan and compressor. Found cardboard from back hitting fan blade. Corrected backing and tested unit. Found condenser fan motor housing not correct. Made adjustment to housing and tested unit. All tested good, no water leaks present.m"
Near Austin, TX 78754
Scott
Job Details: 04/05/2019
DISHWASHER WHIRLPOOL WDF320PADS3 Arrived on site for not drying properly . Ran diagnostics no error codes . Heater is coming on at end of test. Rinse aid tank is empty . Instructed about importance of rinse aid with customer . No water leaks detected at time of service . Job complete .
Near Austin, TX 78745
Leonardo
Job Details: 04/05/2019
MICROWAVE WHIRLPOOL WMH78019HZ1 "Arrived on site to test unit for unit not heating. Test unit and found bad high voltage, opened magnetron box and found mag damaged. Will need to order new magnetron w11230995 and new capacitor W10561770. Office to reschedule; ordrng 1 W10561770 (CAPACITOR ) and 1 W11230995 (MAGNETRON )"
Near New Braunfels, TX 78132
Brandon
Job Details: 04/05/2019
OVEN WHIRLPOOL WOD93EC0AS05 "Arrived on site to replace temp sensors ordered by previous tech, found sensors were good and in range, found faulty control, ordering control. ; ordrng 1 W11032469 (cntrl-elec)"
Near Hutto, TX 78634
Andy
Job Details: 04/05/2019
REFRIGERATOR MAYTAG MFI2665XEB7 Arrived on site for ice maker leaking water. Tested and inspected unit and found failed ice maker. Removed failed part and replaced with new. Tested unit and UI showed signs of issues. Called tech line and spoke with Scott and was made aware that there was a software issue in that unit of that age. Made aware to customer. UI began to act normal and customer decided not to have replaced at this time. They will call back if there is any issues. No water leaks present at time of service.
Near Seguin, TX 78155
Kevin
Job Details: 04/05/2019
REFRIGERATOR WHIRLPOOL WRT311FZDM00 Arrived on site and inspected refrigerator and found evaporator is frosted over inspected defrost element and bimetal and both pass. Replaced defrost controller and recommended that customer defrost refrigerator over the next 36 hours. If this does not correct the issue W1116190 Will need to be ordered. Customer is aware of defrost procedure.
Near Austin, TX 78730
Paul
Job Details: 04/05/2019
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived onsite for the refrigerator not cooling properly in the RC and frost build up again. The frost was just as thick as the previous visit and appears to be starting at the bottom of the evaporator and working its way up the coil. I tested the DC voltage for the thermistors at the control and found - evaporator thermistor P8-1 to P8-2 = 4.96VDC and RC thermistor P5-1 to P5-2 = 4.97VDC. I called techline and spoke with Scott. Scott advised changing test 7 in diagnostics to the basic defrost mode, seal the chassis and liner on both compartments, and replace the evaporator cover. SR# 7724550116. I replace the evaporator cover foam, sealed both compartments chassis to liner, and changed test 7 to #2 basic defrost mode. Call complete."
Near Cedar Park, TX 78613
Lou
Job Details: 04/05/2019
OVEN KITCHENAID KOSE500ESS03 "arrived on site to inspect oven error code. Upon further inspection, I placed the unit in diagnostics and found error code F2E1. Per the tech sheet, I checked the UI console connection to the control and it was connected. I removed and replaced the UI console and tested the unit and it operated as designed. Job completed."