Arrived onsite for refrigerator no cool and the UI not responding correctly. Upon inspection I found the UI turned off but interior lights on. when you depressed any button on the ui it would light all LEDs and when you let off all leds turn off. I ohmed out the UI harness to the main control and it checked good. I found voltage leaving the main control but the tech sheet doesnt specify how much it takes to power the UI. I replaced the main control and the UI turned on and operated as designed as well as all fans and compressor. I waited for the temperature to start dropping. The temperature dropped 20 degrees while onsite.Job complete.

"Arrived on site for cooling complaint. Found fan motor not running,ran diagnostics fan not running,removed evaporator cover found defective fan assembly ordering a new fan assembly. ; ordrng 1 W11224591 (Fan assembly)"

"Arrived on site and inspected dishwasher and found some and motor is leaking, a new one will be needed to correct the issue quoted customer for repair, .; ordrng 1 W11178672 (Sump and motor)"

"Arrived on site. Customer forgot to defrost unit,advised customer to call into office to reschedule when they know they can defrost unit 24hrs before visit. ; O-emld tckt"

Arrived onsite for refrigerator that is frozen on the back of the RC upon inspection I confirmed the RC evaporator cover has frost build up and the fan is not running. I called techline to report SR#7730836083. I removed the ice and confirmed that the thermistor is in correct location. I confirmed that the dual valve is cycling between sections correctly. I also verified water flow down the drain in the RC as per techline once all these have been confirmed then I am to replace the UI. I replaced the UI and fan scroll due to it breaking during defrosting. I vacuumed up the drain pan. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.

"Arrived on site to inspect unit for making loud noises, upon inspection found the evap cover was hitting fan, replaced cover and tested unit. No sounds heard. All functions worked. Complete"

"Arrived on site for customer complaint of unit not dispensing ice, found broken ice bin, ordering ice bin to be drop shipped to customer. ; ordrng 1 W11185686 (Ice bin) and 1 Cnote (Ship ice bin to customer)"

arrived on site and inspected washer and found gearcase is leaking, replaced it, and cam and belt and shifter, washer is now operating properly, job complete"

"Arrived onsite for dryer not heating. Upon inspection tested heating element, fuse and thermostat. Found failed cutoff. Replaced cutoff and tested unit. Unit is functioning properly.

Arrived on job for complaints of no power. Found open fuse replaced fuse. After replacement test operation and found still no power checked voltage and found the L1 leg of supply not working. Customer will have electrician check.

Arrived onsite to replace faulty microwave door.Replaced door and tested. Unit is functioning properly. Job complete

Arrived on job for complaints of no ice customer said it started working but slow. Ran diagnostics and found no codes this time and all sensors working.

Arrived on site to test unit for unit leaking. Ran unit no leaks present customer said it had not leak the last 3-4 times he had run the unit. Door gasket checked good could not duplicate leak at this time.

"Arrived on site for customer complaint of unit not locking and giving f5e3 error code, found failed latch, I replaced latch, ran tests, unit tested good.

Arrived on site to diagnose washer not completely cycle and stoping showing complete. Upon arrival customer informed us that the unit does exactly what our description showed. Put unit into service diagnostics and found error code f7e4 for basket reengagement failure. Put unit through a diagnostic cycle and found it filling with water. We found only the wash plate was being engaged. We gained access to the rotor stator and slider. We found the slides metal ring spinning freely and not engaging the gear case properly. We are order the slider and returning with the clutch just Incase. ; ordrng 1 W10734521 (Slider)

"Arrived on site for ice build up. Ice forming on upper slide out tray and on packages in slide out tray,gasket sealing correctly to cabinet,found excessive silicone around liner and cabinet called tech support. Per tech support to clean off silicone and if issue continues to replace gasket,removed silicone from cabinet

Arrived on site replaced control. Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete .

Arrived onsite to repair microwave and upon inspection discovered waveguide damage.

Arrived on site to replace led modules on previously diagnosed unit. Replaced all of the remaining led modules on the unit and now all of the led modules are on and operating as designed. Job complete.

"Arrived on site to inspect washer noises. Upon further inspection, the customer advised that the unit makes the noise when the water is coming into the unit. I placed the unit in diagnostics and checked error codes and found F8E1. Cleared the code and continued with testing. When the valve came on, the cold valve failed to dispense. The hot water is operating as designed. I removed and replaced the inlet valve and calibrated. Retested and unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site and inspected GE microwave not working.Confirmed the complaint and checked voltage at the outlet and got 120.Opened the unit and observed and photographed serval schorch marks inside the unit which is directly related to the malfunction of magnetron arching and sparking due to the visible marks inside he unit.Called office and spoke with JA and advised the issues the unit was having.

"Arrived on site to test unit for f3 error code. Found oven sensor was out of range. Oven sensor was telling control unit is hotter than it actually is causing vent fan to stay on as a precautionary. Replaced oven sensor, tested unit, unit works good.

"Arrived on site to install new sump and motor assembly / drain pump to resolve F9E1 error. Installed new parts. On install found the float switch tray full of rock chips from the flooring, and had gotten underneath the flood switch. Tested unit with rocks removed and new sump installed. All is working as designed, no water leaks found. Call complete."

Arrived onsite and attempted to repair unit according to the service pointer for LED light failure and discovered a loose harness clip on the fridge side which slipped off pins when module was detached from liner.

"Arrived on site to diagnose gargling noise coming from dishwasher and console intermittently working. Upon arrival customer informed us of the noise and the console not working, checked unit for error codes via service diagnostics, found none. Put unit into diagnostics cycle and operated as designed, confirmed with customer that the noise the were heating was from the drain pump circulating water to the drain itself. Found the console to be bad due to possible moisture issues within the console, replaced the console and now the unit is operating as designed. Job complete."

"Arrived on site and found welds on the drawer have broken, replaced entire drawer transferring over kickplate and door for sod/handle, job complete"

"Arrived on site for a refrigerator losing cool. Upon arrival the customer stated that they thawed the unit out for a few hours and emptied the FC. The FC then started cooling as designed. However, the RC was still to warm. I checked the temps and found the FC at 6?F after being opened for a bit. Then the RC at 46?F. I then put the unit into diagnostics mode and found all fans turning on and running as designed and the thermistors reading good. Upon further inspection I found frost build up on the RC evap cover. I gained access to the control and checked voltage/ohms to both RC and FC thermistors. The RC thermistor from P5-1 to P5-2 was receiving 1.7VDC and ohmd out at 3.43k ohms. The FC thermistor from P5-3 to P5-4 was receiving 3.5VDC and ohmd out at 7.01k ohmd. The RC thermistor read good, but the FC thermistor was way out of range (7k is showing it is at about 40?F when it should be 20k ohms for 0?F). I then found the RC evap thermistor from P8-@ to P8-2 only reading at .6k ohms. These readings indicate a faulty HV control, a bad FC thermistor, and a bad evap thermistor. I installed the control and FC thermistor. Upon gaining access to the RC evap thermistor I found it was a solid block of ice. I advised the customer in order to finish the repair we will need to leave the unit off for at least 48 hours. Returning with the thermistor (already used one).; ordrng 1 W10316760 (Thermistor)"

Arrived on site to install previously diagnosed parts. I called techline and spoke to Steve and received SR# 7730836036. Steve recommended replacing the shifter. I replaced the shifter and the unit is now working as designed. I separately ran spin and agitate and found it shifting properly now. Call complete.

Arrived onsite for washer with error code and not functioning. Upon arrival unit would not begin any cycle. Ran diagnostics and found faulty lid lock. Confirmed with stored error code.Replaced lid latch and tested. Unit passed diagnostics and normal cycle test. Job complete

Arrived on site to test unit for unit tripping breaker. Found unit tripping breaker when high voltage is coming on. Will need mag cap and diode

Arrived on job for complaints of console not working. Found that not all the parts of the console will respond to touch. Will need to replace console to complete. ; ordrng 1 W11297725 (console)

Arrived onsite and found failed gearcase and shredded belt.

"Arrived on site for burn marks and dryer making noise . Couldn?t duplicate noise , burn marks are grill of air duct . This is normal wear and tear on part . Ran diagnostics and got restricted air flow. Did recommend having exhaust duct clean . No lint build up at time of service . Job complete ."

"Arrived on site to diagnose cooktop with no power. On arrival I flipped the breaker off to examine the module. Removed cooktop and found the power hotplate had partially stuck to the cooktop no melted some onto it. Top layer of hotplate was completely separated. Removed all the hot plates and found the rear left hotplate had burnt and shorted out the terminal on the module. Found damage to both modules. Need to order parts to resolve, both modules, display board may be needed, new cooktop, power burner and 1 small burner. Most parts are expart, so no ETA on part. . ; ordrng 1 WPW10396829 (Cooktop) and 1 WPW10396779 (Center Hotplate) and 1 WPW10396548 (Left rear hot plate) and 1 W10857233 (Right Module)"

"Arrived on site to inspect dryer power cord wiring. Upon further inspection, customer advised that they just moved in and wasnt sure if the dryer power cord was wired correctly. They advised that itll turn on but doesnt dry. I inspected the terminal block and the power cord is wired correctly. I checked voltage at the terminal block and got 77V from red to black. Got 120V from black to white and only 44V from red to white. Checked at the outlet and got the same results. I recommended that the customer have an electrician check the outlet for improper wiring. No lint observed during service, job completed. Unit left unplugged for safety."

"Arrived on site to diagnose refrigerator that is not dispensing ice. Performed diagnostic on unit and found unit was making a whine and not dispensing ice. Found ice maker dispenser motor to have failed. Replaced dispenser motor. Tested unit, now dispensing ice.

Arrived onsite to install previously diagnosed parts. I installed the console and main control. I tested the unit and it is working as designed at this time. I advised the customer on the importance of getting the unit connected to WiFi and I left the WiFi connect teamss number for assistance. Job complete.

Arrived on site for AIG DW shaft broken above lower spinner arm. Found heating element snapped. Ordering new heating element to return and complete the repair. ; O-emld tckt

"Arrived on site to test unit for RC evap frosting over. Found thermistor was bad and found RC temp set to 33. Replaced thermistor, set temp to recommended 37 and set unit to 8hr auto defrost. No leaks detected. Job complete."

Arrived onsite for unit not cooling/freezing. When checked the inside of the unit. The temperature was reading 80 degrees in refrigerator and 75 in freezer. Checked the amp draw and amp draw coming in was good. Also checked voltage from the wires to the start device and found 120v was good. Checked start device and was not getting correct voltage going through. Replaced start device. Waited about 15min and saw the temperature in the freezer get to 57 degrees and refrigerator was at 75. No issues at this time. Job complete

"Arrived on site for NOT COOLING IN EITHER SECTION--CAN HEAR THE FAN BUT NOT GETTING ANY COLDER--WATER IS CONNECTED, but no ice is being made because its not cold enough. Found temps in FC and RC at room temperature. Placed in diagnostics and compressor and fan both running. Tested windings at compressor. Windings tested good. Removed start device and installed new start device. Took temps for ten minutes with no change in temp. No cold air coming out of vent in freezer. Ordering Compressor, coupler, drier, and lock ring kit to return and complete the repair. ; ordrng 1 W10507884 (Compressor) and 1 W11506635 (Stub) and 1 Tool (Lock ring kit) and 1 W11506635 (Coupler)"

"Arrived onsite for refrigerator not cooling in FC or RC. Unit was unplugged on arrival. Plugged unit in and ran diagnostics. No issues on control. Fans running and compressor running, recorded .56amps. Unit has no sign of frost pattern. Unit seems to have sealed system issue. Need to order compressor, evaporator, valve, dryer and lokring. Office to reschedule ; ordrng 1 LOKRING (LOKRING ) and 1 W10913906 (coupler) and 1 W11209866 (compressor) and 1 W11407409 (EVAPORATOR ) and 1 WPW10143759 (dryer)"

Arrived on site for ALL BURNERS STILL TURN ON BUT NOT HEATING UP ENOUGH. FEELS LIKE NOT ENOUGH POWER. Found two front burners and warmer burner had weak flames. Cleaned all five burner plates and orifices. Found heavy build up in front two burners and warmer orifices. Flames burning as designed. Adjusted flame on each to ensure the flame patterns looked appropriate. Customer brought to my attention their oven door wasnt closing all the way to allow them to bake and broil when the door was placed in the closed position. Made adjustment to the activation rod that allows the switch to know the door is opened or closed. Oven door closes as designed so customer can bake and broil without shoving the door closed.

"Arrived on site to test unit for not spinning. Found stator was not receiving voltage from control. Motor windings tested good. Replaced control, tested unit, unit works good. No leaks detected. Job complete."

Arrived onsite to replace damaged console. Found console to be incorrect part. Will need to order and reschedule. Office to reschedule ; ordrng 1 WPW10733627 (console)

Arrived on site for oven intermittently powering off and light will not turn on at control. Confirm light failure. Per diagnostics mode and tested light in component activation and found responding. Found failed UI. Found no ETA available on part. Office to schedule appointment when ETA is available. ; ordrng 1 W11296171 (UI)

"Arrived on site for customer complaint of UI console not responding after cooking foods that put of steam or high moisture, found unit working as designed, instructed customer to cover food with Tupperware lids, wax paper, or paper towels.

"Arrived in n site to install previous diagnosed part. Gained access to evaporator drain pan. Removed failed evaporator drain pan and installed new. Simulated defrost cycle by pouring water over the evaporator. Assembled unit and tested all components. All tested good, no water leaks detected"

"Arrived on site for a dishwasher with the door not closing properly. Upon arrival the customer stated the door was catching on the left side, and they felt the door was to wobbly when you grabbed the top and moved the right side forward and the left side back. I advised the customer the door is a little rigid and the movement is as designed. However, the feet needed to be leveled in order to prevent the door from hitting on the left side. I adjusted the feet and the door was no longer catching. I verified with the customer this was working for them. They said it was now good. The unit is working as designed. Call complete."

"Arrived on site for customer complaint of unit making loud noise, found failed idler and right rear roller, I replaced both parts, unit tested good.

"Arrived on site to inspect unit for not cycling correctly, upon inspection and testing found the unit was working to normal specs.

Arrived onsite and repaired dishwasher with failed washmotor. Replaced sump and motor to repair. Unit is now operating as designed. All checks good.

Arrived onsite and found unit operating and began to price ice but flex tray icemaker lost position. Ordering icemaker to repair. Also ordering pads to dampen occasional condenser rattle. ; ordrng 3 W11113654 (Pad)s

Arrived on site for WHIRLPOOL- Fridge- Freezer lights are out LED. Found freezer driver module completely dead. Removed module and installed new module. Freezer module light came on as designed. Lights in fridge as bright as they should be. Job completed.

"Arrived on site to inspect refrigerator noises. Upon further inspection, customer advised that when they dispense water, the unit makes a grinding noise. I tested the dispenser and could not duplicate the noise. I inspected the filter/filter head and they are good. Customer advised that the noise is intermittent and sounds like a jackhammer. Also, the customer advised that the ice bin auger is broken. I found the front fin of the auger is broken and will need to be replaced. I am ordering the inlet valve, ice bin and CNOTE-AUTHORIZATION FOR PARTS ORDERD AND ALL PRESCREENED PARTS. Office to schedule return service. No water leaks observed during service.; ordrng 1 WR17X12138 (Ice bin) and 1 WR57X10032 (Water valve) and 1 CNOTE (AUTHORIZATION)"

Arrived on site for a vent hood not functioning. I found no voltage going to the unit. I informed the builder of my findings and let him know they will need an electrician. Call complete

Arrived on site for blower . No voltage from control . Replaced control . Still no fan . Checked resistance on blower motor . Found motor omhed out of range . Ordering blower motor . Call to set return ; ordrng 1 W10825649 (BLOWER MOTOR ) and 1 W11169310 (INTERLOCK) and 1 W11182141 (INTERLOCK )

Arrived on site for COMPLAINTNOTE:REFRIGERATOR DOOR ALARMS KEEPS ALERTING/BEEPING. Arrived onsite and found frozen fresh food evaporator cover. Found light switches are not recognizing the door is closed when they are shut. UI shows red light indicating door(s) open. Pulled out fridge and found large frosted area on back panel below hv control cover that was melting onto back cardboard panel. Called WP techline and spoke to Andy.

"Arrived onsite for washer leaking. Upon inspecting the diagnostics mode I found F5E3,F0E2,F5E2 stored on the system. I let the verification cycle run through. I couldnt see my visible leaks so I lifted the unit. I could see water trailing down from the back left of the unit. I accessed the control/valve and found the spot where the valve sits had standing water in it and the connector was corroding. I ran both cold and hot sides of the valve separately and could not see a leak

"Arrived onsite for microwave not functioning. Upon inspection tested fuse and thermostats, passed. Recorded incoming voltage at 122vac from source but lost voltage at filter board. Unit will not output voltage. Need to order Filter board, power cord and control. Need AUTHO. Office to reschedule ; ordrng 1 DE39-00040G (power cord) and 1 DE96-00399B (filter,noise) and 1 NEEDAUTHO (NEED AUTHO ) and 1 W10261245 (pcb)"

Arrived onsite for dishwasher leaking rinse aid from the dispenser. Upon inspection I confirmed the dispenser would leak out rinse aid when the door was lifted to close. I replaced the dispenser and tested the unit. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.

"Arrived on site for a washing machine not getting any water to the unit. I put the unit into diagnostics mode and found stored error code F21 for long drain. I then tried to run a test cycle, but it ran on drain the entire time and never switched to anything else. I then tried to run a normal cycle and the same thing occurred. After running for several minutes it threw an F21 error for long drain. I gained access to the filter and found several coins in it. I drained out the tube and cleared the clog. I then ran a test cycle and found it filled and ran through as designed. No error codes were thrown. I then began a normal cycle and it started fine as ran fine. I advised the customer of my findings. The unit is now running as designed. No leaks observed at the time of service.

Arrived on site to test unit for broken inner glass. Test unit and found broken glass.Test unit and unit test good job complete.

Arrived on site for washer not agitating. Found actuator failed. Replaced with actuator. Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete .

"Arrived on site to diagnose washer that was not engaging and just blinking sensing. Read error codes and found motor fault present. Tested unit and could not get motor to engage. Ordering motor, cap, control and harness if needed.; ordrng 1 W11417466 (Control) and 1 W10890624 (Motor) and 1 W11428524 (Capacitor) and 1 W11545744 (Harness)"

Arrived on site to test unit for door not closing correctly. Test unit and found unit not leveled due to cabinet cut correctly. Pulled unit out and door closing correctly took pictures of cabinet cut to small also found kick plate loose hitting door when opening will order new clips. Office to reschedule. ; ordrng 2 WPW10503548 (Retainers)s

"Arrived on site to inspect unit for not closing programs when done, upon inspection found the unit had 2 miscommunication error between UI and control, ordering both to fix intermittent issue. Office to reschedule ; ordrng 1 W11105016 (console) and 1 W11253187 (cntrl-elec)"

Arrived on site for a refrigerator that it?s not cooling. Inspected unit and work area. Found the compressor would kick on initially but shut off within a few seconds. Replaced starting device and tested unit. Unit begin working as designed. Call complete.

"Arrived onsite and replaced the Orion board and all symptoms were remedied. All checks good, advised customer on repair."

ordrng 12 WP3368921 (Torx screw)s"

"Arrived on site to diagnose refrigerator that has low ice production. On inspection found the unit had full bin of ice indicating unit has been properly making ice. Checked the door seals, ice door flap and evaporator and found no gaps in gasket and no leaking seals. Advised customer that a little space is needed from the back liner of the FC and from the Unit itself and the wall for proper airflow. Instructed the customer on the priority of cooling in the refrigerator. No issues found unit is working as designed. Call complete"

"Arrived on site to diagnose refrigerator that has low ice production. On inspection found the unit had full bin of ice indicating unit has been properly making ice. Checked the door seals, ice door flap and evaporator and found no gaps in gasket and no leaking seals. Advised customer that a little space is needed from the back liner of the FC and from the Unit itself and the wall for proper airflow. Instructed the customer on the priority of cooling in the refrigerator. No issues found unit is working as designed. Call complete"

"Arrived on site for customer complaint of unit leaking and not draining, found failed drain pump, I replaced drain pump, unit tested good."

"Arrived on site for no cool. Removed compressor cover found traces of oil on filter drier,while removing filter drier found cap tube broken in liner

Arrived on site and inspected washer not completing cycles.Ran diagnostics and found the errors F3/E2 & F8/E1 Long fill were directly related to the valve.Disassembled and found sediment buildup in the lines.Removed and replaced the valve and tested the unit and unit tested as designed without delays

Arrived onsite for refrigerator freezing stuff in the RC and not making ice. Upon inspection I found FC8 = RC=31. I found the unit stuck in defrost. I accessed the evaporator and found a good frost pattern but the heater would not turn off. I replaced the control box and evaporator thermistor. As I replaced these parts I noticed the front panel where the condenser line runs through felt abnormally hot to the touch. I accessed the condenser fan and found it dead or not operating. I tested voltage at the connector and found only 57 Vac present when 120 Vac is needed to power the fan. I checked red to ground and found 125 Vac present.

Arrived onsite to replace control. Replaced control. Tested unit. Unit tested good. No issues at this time. Job complete

Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Replaced Sump and motor test unit and unit test good job complete.

"Arrived on site for a refrigerator that will crush the ice sometimes on cubed. Upon arrival the customer stated that the unit will crush a small amount of ice when dispensing on cubed. I advised the customer sometimes the auger arm can break up some cubes while dispensing, particularly if they are clumped together. She also stated that the ice maker has slow production and only makes a few trays a day. I checked the temps and found the FC at 3?F, the RC at 37?F, and the ice box at 14?F. I put the unit into diagnostics mode and the fan worked as designed. The ice box thermistor also read good. I jumped the harvest and fill and found neither worked. I then checked voltage to the IM while trying to jump and found 0VAC. I gained access to the harness and observed no damage. I still found no voltage. This indicates a faulty control. I am ordering the control and will return with all of the other parts. Ordering a valve just in case. Office to reschedule. ; ordrng 1 W11399844 (Control) and 1 W11043013 (Valve)"

Arrived onsite to replace RC kit. Replaced Part. Unit is working as designed. Let customer know to allow the unit some time to get to correct temperature.

"Arrived on site for no cool in refrigerator compartment and previous freeze in crisper drawer, customer informed that the freezer is still cooling but the fridge compartment temperature is high, found frost on the fresh food evap cover. Put unit into service diagnostics and the condenser fan is still running even though the unit should not be functioning while in diagnostics. Ran service diagnostics to check the compressor, tested fine, checked the fresh food section evap fan motor, fan motor did not come on, accessed housing and found ice blocking the drain tube and that the fan motor had failed. Removed the fan motor and steamed out the drain tube to be fully clear. After replacing the fan we noticed the unit has a proper frost pattern and the unit is now operating as designed.

"Arrived on site for customer complaint of unit not cooling, found compressor running, fans running, unit not cool at all, found sealed system leak. Ordering compressor, RC evaporator, filter drier, evap cover and coupler. ; ordrng 1 Cnote (SS tech/2 hour) and 1 WR85X10097 (RC evap) and 1 WR13X10573 (Evap cover) and 1 WR87X10170 (Compressor) and 1 W10143759 (Filter drier) and 1 W10913906 (Coupler) and 1 Cnote (Auth/office to reschedule)"

"Arrived on site to inspect unit for not running quietly. Upon inspection found the tubing on the back clicking on cab, took off packing tape and readjusted. All sounds disappeared. Complete"

"Arrived on site to inspect refrigerator making a clicking noise. Upon further inspection, the customer advised that the clicking noise is coming from the freezer section. I heard the noise and found it was the tag on the power cord flapping and tapping on the back of the unit and wall. I wrapped the tag around the cord and taped it down.No water leaks observed during service, job completed."

Arrived onsite for light at the top of the freezer being dim. Looked at the light and saw an light had gone bad. Replaced the light and the light started working. No issues at this time. Job complete

Arrived onsite and repaired water flow issue by replacing water resevoir with filter housing. All checks good. Unit is now operating as designed.

"Arrived on site for refrigerator not producing ice. Inspected unit and work area. Found 30+ cubes in ice container . Checked venting to ice maker and found good. Measured temperature in FC at 2.2?. Called GE tech support and spoke with Kasey and found ice fan not working. Found ice fan not operating. He stated that to replace control with fan, due to DC circuit. ; ordrng 1 WR55X11098 (CONTROL) and 1 WR60X10330 (FAN)"

"Arrived on site for a wall oven that was not getting proper temps. Upon arrival the customer stated that the unit would sometimes cook uneven, and that the temp would not stay consistent. I put the unit into diagnostics mode and found stored error code F6E4 for UI to control status mismatch. The customer stated however they had bad power outages a while back which could of created this. I preheated the unit and found the average temps at 351?F. I did not find any issue with the control or UI.

"Arrived onsite for unit not dispensing water. Tried water and saw no water coming out. The water valve will energize and work. Checked the water hose from under the door and water did have pressure running through it. Spoke with PR and helped recommend that the door be replaced because the lines are freezing up inside the door keeping the water from dispensing. Needs authorization before returning. ; ordrng 1 241668506 (dsp 23 door-frz)"

Arrived onsite to replace part ordered by previous tech. When taking the old one off. Notice a build up of ice behind the ice maker and somehow a propeller had broken off in the ice build up. Ordered parts. Needs authorization before returning. ; ordrng 1 242094802 (heater-defrost) and 1 5303918810 (THERMISTOR ) and 1 5304493604 (fan & gasket kit)

"Arrived on site. Found busted water valve in compressor compartment,replaced water valve,checked water dispenser good,checked water line and connections no leaks.

Arrived on site to install previously diagnosed parks. Inspected unit and work area. Replaced control and tested unit. Unit begin working as designed. Call complete.

"Arrived on site to inspect unit for not cooling In fridge, upon inspection found the air holes clogged with ice and evap fan not running, cleared all ice and checked units drain, cleared drain and wired in new fan from Kekler WP2315539. Tested unit and all functions worked. Complete"

"Arrived on site for customer complaint of refrigerator not cooling, found compressor running, all fans running, unit completely warm, found sealed system leak. Ordering compressor, evaporator, filter drier, and coupler. ; ordrng 1 Cnote (Auth/office to reschedule) and 1 Cnote (SS tech/2 hour job) and 1 WP2188823 (Evaporator) and 1 W10309994 (Compressor) and 1 W10843121 (Drier) and 1 W10913906 (Coupler)"

"Arrived on site to install previously diagnosed and ordered parts. Upon arrival, I installed the front right burner brass washer and the mounting brackets w/screws. Tested the unit and it is operating as designed and secured to the countertop. No gas leaks detected during service, job completed."

Arrived onsite for unit giving an F33 error code. Put unit in diagnostics and unit would not test. Did get F33 error. Positive the console is or the control as well.

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found both compartments warm. Placed unit in diagnostics and tested the compressor & condenser fan and neither came on. I tested voltage to the condenser fan at the hv control and found no voltage. I removed and replaced the hv control and once I plugged the unit in, the compressor and fan came on immediately. No water leaks observed during service, job completed. I recommended that the customer allow the unit at least 24 hours to completely cool and approximately 48 hours for ice production to be good."

"Arrived on site to inspect unit for uneven doors, upon inspecting found the left side door jutted out a small amount, checked hardware and removed door, moved over all hardware and installed new door. Checked for all functions with no issues. Complete"

"Arrived on site for customer complaint of no light in freezer, found failed module, I replaced module, unit tested good."