Service History 932 - Appliance Express

We serviced a

MAYTAG WASHER

Model MVWX700XL2A

Near Paige, TX 78659

Andy

Job Details: 03/25/2021

Arrived on site to install previously diagnosed actuator. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.

We serviced a

WHIRLPOOL ICE MACHINE

Model WUI95X15HZ00

Near Cedar Park, TX 78613

Justin

Job Details: 03/25/2021

"Arrived on site to install previously diagnosed part. Upon arrival the customer stated the noise seemed to have gotten worse, and she pointed out that it was making it when the water was recirculating (she pointed at recirculating tube). I cycled the power off and then installed the new recirculating pump. I turned the unit back on and tested the unit in diagnostics mode. The unit was not making any noise and is now working as designed. Call complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF760SADM0

Near Austin, TX 78746

Kevin

Job Details: 03/25/2021

"Arrived on site and inspect the dishwasher and found drain hose is clogged with coffee grounds at connection to garbage disposal, after clearing drain hose washer will still not remove water. Inspected drain pump and found one fin on the impeller is broken off, took one picture. Replaced drain pump and it still will not drain. Removed drain hose from connection and took a short video of the drain pump running and sent to SW, Voltage to drain pump is 120 V, Ensured check valve is clear, and to test connected a new front half of drain hose and it would still not drain.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT108FZDM07

Near Austin, TX 78748

Luis

Job Details: 03/25/2021

"Arrived on site for water leaking. Found water line not fully inserted to valve,reinstalled water line fully to valve,ran icemaker through a cycle water filled no leaks."

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS0

Near Kyle, TX 78640

Andrew

Job Details: 03/25/2021

Arrived on site to test unit for drawer issues. Removed drawer and found left rear framing and left side panel damaged.

We serviced a

WHIRLPOOL WASHER

Model WTW4616FW2

Near Georgetown, TX 78626

Tommy

Job Details: 03/25/2021

Arrived onsite for damaged agitator. Removed agitator and replaced. Found unit water was also off. Turned water back on and tested unit found unit is currently operating as designed. Unit basket has some light damage from clothing being pulled from agitator. Took photo to document.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ5

Near Georgetown, TX 78626

Tommy

Job Details: 03/25/2021

Arrived onsite for unit UI not working. Upon arrival found unit control had relays intermittently getting stuck. Replaced control and tested unit is now operating as designed. Job Completed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Austin, TX 78727

Scott

Job Details: 03/25/2021

"Arrived on site for fridge making ice but not dispensing. Found shaft not sitting properly in coupler . End of shaft rounding off . Replaced shaft , found no failed on coupler . Unit is now dispensing ice properly . No water leaks detected at time of service. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF540CWHZ03

Near San Marcos, TX 78666

Richard

Job Details: 03/25/2021

Arrived onsite for the refrigerator pantry drawer freezing food. During testing found that the jazz board is reading 105 degrees in the freezer and 46 degrees in the refrigerator. Called SW and we went through the process. Checked thermistors at the board and they are reading correctly. So we determined that the jazz board is the cause of the issue ordering parts and office to schedule ; ordrng 1 WPW10677146 (Control board) and 1 W11416469 (Housing)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS01

Near Austin, TX 78726

David Z

Job Details: 03/25/2021

"Arrived on site to diagnose refrigerator losing cooling in both compartments. On arrival I found there was a frozen Freon line in the back by the compressor. Found RC evap was frozen completely over. Removed cover and found thermistor in the right place, and fan is coming on in diagnostic. Ordering new evap cover and foam, and need a UI / 3 way valve solenoid. Office to schedule return when we have all parts, ; ordrng 1 W11504912 (Evap cover) and 1 W11504913 (Fan scroll) and 1 W11429997 (3 way valve solenoid)"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HB2

Near Kyle, TX 78640

Leonardo

Job Details: 03/25/2021

Arrived on site to test unit for for left front and right front elements staying on high. Replaced both switches test unit and unit test good job complete

We serviced a

WHIRLPOOL WASHER

Model WFW9150WW00

Near Austin, TX 78745

Jacob

Job Details: 03/25/2021

Arrived onsite for unit draining too long. Tested unit in diagnostics and the it would not get past the draining process and would shut off. Replaced the level switch. Put unit back into diagnostics. Unit completed cycle. No leaks at this time.

We serviced a

JENN-AIR REFRIGERATOR

Model JCB2280HES

Near Austin, TX 78703

Luis

Job Details: 03/25/2021

"Arrived on site for cooling complaint and loud noise. Power cycled u it found loud noise from compressor and not powering on,installed starter customer provided,same issue diagnosed a defective compressor ; ordrng 1 W10309990 (Compressor) and 1 Tj90sf8404 (Access valve) and 1 Wpw10143759 (Drier uv)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ

Near Austin, TX 78724

Leonardo

Job Details: 03/25/2021

Arrived on site to replace adjusters. Replaced adjusters test unit and unit test good job complete.

We serviced a

KITCHENAID FREEZER

Model KBFO42FTX06

Near Buda, TX 78610

Robert

Job Details: 03/25/2021

Arrived on job for complaints of ice in freezer. Found door not closing properly slides on both sides not working properly. ; ordrng 1 W10744961 (slide) and 1 W10744962 (slide)

We serviced a

MAYTAG WASHER

Model MVWC300BW0

Near Taylor, TX 76574

Andy

Job Details: 03/25/2021

"Arrived on site for washer making loud noise, tested and inspected unit and found failed control cutting out while in use creating suspension issues. Ordering needed parts. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 W10582039 (Control) and 1 W10780045 (Suspension) and 1 Seenote (Office to schedule)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KSSC42QTS02

Near Lakeway, TX 78738

Luis

Job Details: 03/25/2021

"Arrived on site for noise complaint. Customer played recording of noise,noise appears to be compressor running at high speed,ran diagnostics all test passed,power cycled unit compressor powered on,unable to recreate noise. Compressor is working and advised customer replacement could still be same noise due to variable speed compressor.

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Austin, TX 78758

Scott

Job Details: 03/25/2021

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHM00

Near Austin, TX 78754

Matthew

Job Details: 03/25/2021

Arrived onsite for refrigerator icemaker not receiving water into tray. Upon inspection found failed valve and icemaker. Tried running fill test and would not. Called tech line for assistance. Was instructed to first run dispenser fill then icemaker fill after due to programming issue. SR#7730350630. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDHV01

Near Round Rock, TX 78665

Jimmy J.

Job Details: 03/25/2021

Arrived on site for Not Dispensing Ice - Refrigerator. Found ice container had a block of ice formed around the auger. Ran hot water through it to remove block. Removed ice maker and found the plastic piece that connects to the water line was also frozen over. Removed ice maker and installed new ice maker. Installed and ran a harvest. Ice maker called for water and no leaks were present. Ice maker no longer drip water from ice mold into bin. Job completed.

We serviced a

WHIRLPOOL DISHWASHER

Model MDB9959SKZ0

Near Austin, TX 78737

Robert

Job Details: 03/25/2021

Arrived on job for complaints of error code. Checked drain motor it’s working. Disconnected vent and ordered replacement. Dishwasher will work properly until part is replaced. ; ordrng 1 W11414073 (VENT )

We serviced a

WHIRLPOOL DRYER

Model WGD8740DW0

Near Leander, TX 78641

Justin

Job Details: 03/25/2021

"I arrived on site for a dryer with the start button that was hard to press. I used the start button several times and found it working as designed. I advised the customer the buttons can sometimes be hard to press if your hands are not dry and are some what wet or slick. I also advised you have to make sure to hold the start button to start, unlike the other buttons. I found the unit working as designed. Call complete."

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Austin, TX 78745

Kevin

Job Details: 03/25/2021

"Arrived on site and replaced all parts diagnosed on previous visit, if issue continues techline will need to be called again there is no other hearts responsible for water level on the washer, job complete"

We serviced a

FRIGIDAIRE DRYER

Model GLGR331AS2

Near Austin, TX 78745

Jacob

Job Details: 03/25/2021

Arrived onsite for unit not spinning. Opened up unit and saw that one of the plastic glides was broken. Causing the drum to bind up and not spin. Ordered part. Rescheduled with customer. ; ordrng 2 137513300 (glide)s

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Cedar Park, TX 78613

Lou

Job Details: 03/25/2021

"Arrived on site to inspect dishwasher leaking water. Upon further inspection, customer advised that the unit was leaking on the right side and when they shut the unit door it was difficult to close. They found that the door crimped the water hose and it started leaking. I found that the unit was not installed correctly. The holes in the cabinet were cut at the front of the cabinets and not at the back causing tension on the water supply line and the power cord and drain hose. When I pulled the unit out, I found where the supply hose had been cut. I inspected the power cord and rain hose and found them to be good. I advised the customer of my findings and due to the installation, the tension on the hose & cord were not good. I put the unit back in its place in the cabinet and left the unit unplugged and the water hose not connected. I left the supply hose disconnected from the inlet valve and laid under the unit per customer request. Unable to test the unit without water supply. No leaks observed during service. Job completed."

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS03

Near Pflugerville, TX 78660

Kayman

Job Details: 03/25/2021

Arrived onsite to install previously diagnosed parts. I installed the micro control the micro fan motor and the main control. I restored power and tested the unit. The unit is working as designed at this time. He unit also connected itself to WiFi. Job complete.

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Spicewood, TX 78669

Brandon

Job Details: 03/25/2021

"Arrived on site for customer complaint of unit not draining at the end of cycle, but if the cancel button is pressed it will drain. Found F9E1 error code in diagnostic mode, and found vent motor not operating. Ordering control, vent, gasket, and pump. ; ordrng 1 W11038720 (Vent) and 1 W11184028 (Gasket) and 1 Cnote (Office to reschedule) and 1 W11348063 (Control) and 1 W11035709 (Drain pump)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT720PADM1

Near Austin, TX 78747

Leonardo

Job Details: 03/25/2021

Arrived on site to test unit for unit not heati. Test unit and found bad control bird. Replaced board test unit and unit test good job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Cedar Park, TX 78613

David S

Job Details: 03/25/2021

Arrived on site to install previous diagnosed parts. I installed a new ice maker and control. The unit cycled and filled. Job complete.

We serviced a

KITCHENAID ICE MACHINE

Model KUID508ESS0

Near Austin, TX 78738

Luis

Job Details: 03/25/2021

Arrived on site for thin to no ice. Ran diagnostics weak water flow to reservoir unit passed all other diagnostic test,diagnosed a defective valve, replaced valve ran diagnostics good water flow unit working as designed."

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFSS2614QS6A

Near Austin, TX 78729

Scott

Job Details: 03/25/2021

Arrived on site for plastic pieces in ice bucket . Found bucks falling apart a round auger shaft . Replace whole ice bucket container .No water leaks detected at time of service. Job complete .

We serviced a

WHIRLPOOL WASHER

Model WTW5105HC0

Near Wimberley, TX 78676

Richard

Job Details: 03/25/2021

Arrived onsite for the washer not working properly. Replaced motor and capacitor and belt. Washer tested good. And no leaks detected. Complete

We serviced a

WHIRLPOOL WASHER

Model WTW7500GC2

Near Austin, TX 78744

Kevin

Job Details: 03/25/2021

"Arrived on site and inspected washer and found lid is breaking on the left-hand side, replaced lid and it is now operating properly, job complete"

We serviced a

KENMORE DISHWASHER

Model 665.12763K312

Near Austin, TX 78729

David Z

Job Details: 03/25/2021

Arrived on site to follow up on leak coming from dishwasher. Found after its run for a while it will start to drip from the diverter housing. Advised the correct repair is that we would need to order a new sump and diverter as well as the cover and seals to transplant the wash motor.

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SHZ1

Near Pflugerville, TX 78660

Kayman

Job Details: 03/25/2021

Arrived onsite for dishwasher that stopped mid cycle and wont power on.. upon inspection I confirmed voltage at the outlet. I accessed the junction box on the unit and found the L1 wire was backed out of the wire nut. I re secured all wire connections in the junction and powered on the unit. I ran a diagnostics cycle and found the unit is working as designed and no leaks were detected during time of service. Job complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS03

Near Leander, TX 78641

David S

Job Details: 03/25/2021

Arrived on site for microwave combo not heating properly. I inspected the unit and work area. I found fault code for the magnetron. I attempted to removed the unit from the cabinet. I found the cabinet shelf has fallen. I found cabinet opening in height to only be 41 7/8 inches. Recommended height for a flush self cabinet is 42 1/2 inches. With the way the cabinet is built and with the shelf fallen I am unable to remove the unit. I spoke to the customer about it and they are going to have the home builder come out and correct the cabinet so we can remove the unit. The customer will call when they have it fixed.; O-emld tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS01

Near Hutto, TX 78634

Jimmy J.

Job Details: 03/25/2021

Arrived on site for Interior lights in the fridge and freezer not working. Only the lights on the sides of the fridge light up when opening doors. Found Module driver in the freezer section was faulty. Removed module and installed new module. All lights came on as designed. No further repairs needed. Job completed.

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Smithville, TX 78957

Matthew

Job Details: 03/25/2021

"Arrived onsite for washer not spinning clothes out. Upon arrival put unit in diagnostics and found no stored error codes. Ran auto test and sounded like agitator and spin was dragging. Removed wash plate and found debris around drive shafts. Removed debris, calibrated and tested. Noise was gone and unit was reaching high spin. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS04

Near Hutto, TX 78634

Jimmy J.

Job Details: 03/25/2021

Arrived on site to install previously diagnosed parts. Removed control and UI. Installed new control and UI. Dispensers still having voltage issues. Removed side panel UI and installed new side panel UI. Dispensers once again still having voltage issues. Called WP tech line. Tech line helped me determine that the harness inside the left side door is faulty. A new left side door will need to be ordered and installed to complete the repair. Ordered left side door (W11449015). We will use the same UI I installed today to place in the new left side door. SR 7730352718; ordrng 1 W11449015 (Left hand door)

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW2

Near Buda, TX 78610

Andrew

Job Details: 03/25/2021

"Arrived on site to test unit for not washing correctly and tub not spinning. Found actuator was not connected properly to splutch again. Replaced actuator part number-W10913953, with truck stock part. Tested unit, unit works good. No leaks detected. Job complete."

We serviced a

MAYTAG WASHER

Model MVWB765FW4

Near Austin, TX 78759

Scott

Job Details: 03/25/2021

"Arrived on site for wet load at end of cycle UI and clutch . Ran diagnostics got both control and UI error codes , also found oil on stator and rotor . Ordering UI and clutch .call to set return; ordrng 1 W10754448 (CLUTCH) and 1 W11135391 (UI)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS6

Near Kyle, TX 78640

Leonardo

Job Details: 03/25/2021

Arrived on site to test unit for no power. Test unit and found good fuse and board. Plugged unit back in and unit working correctly. Job complete.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Pflugerville, TX 78660

Kayman

Job Details: 03/25/2021

Arrived onsite for washer that wont start or operate. Upon inspection I found the unit had power. I put the unit into diagnostics and ran a auto diagnostics cycle. The resident had previously checked error codes and cleared them so none were stored in the unit. I let the auto cycle run through and found the unit not agitating when called for. I accessed the bottom of the unit and found the actuator installed on the unit had popped out of the cam arm. I replaced the shifter with the correct part and tested the unit again. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT720PADM2

Near Briarcliff, TX 78669

Brandon

Job Details: 03/25/2021

"Arrived on site to replace sump assembly l after replacing, unit tested good no leaks."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near Niederwald, TX 78640

Richard

Job Details: 03/25/2021

"Arrived onsite for the dishwasher not working properly. Dishwasher would not go into diagnostics and the control panel was not responding properly it would go off when you closed the door. Took door panel off and inspected the console and door latch and wire harness and found no issues. Will need to replace console, door latch , control board. Ordering parts and office to schedule ; ordrng 1 W11095590 (Console) and 1 WP8524471 (Actuator) and 1 WPW10274884 (Latch) and 1 W10678341 (Spring)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ08

Near Austin, TX 78748

Luis

Job Details: 03/25/2021

"Arrived on site for water leaking from icemaker. Found ice build up in fill cup,removed icemaker housing,removed ice blockage,reinstalled icemaker ran harvest test passed,water filled icemaker with no leaks.

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Marion, TX 78124

Noah D

Job Details: 03/25/2021

"Arrived on site to inspect dishwasher for not draining, upon inspection found the dishwasher drain pump not draining quickly, replaced drain and tested with no issues. Complete"

We serviced a

FRIGIDAIRE DRYER

Model FASE7073LW0

Near Killeen, TX 76542

Tyler

Job Details: 03/25/2021

Downside to install previously diagnose motor and blower wheel. Upon arrival customer stated that they also noticed since last visit the unit had stopped heating and pump further inspection I found at the heating element head shorten itself out I spoke with CS about getting approval for heating element. Ive been replace the motor and blower wheel assembly as well as the heating element I was in able to reassemble the unit and fully verified that the unit is dry and fluctuating temperatures as designed and the customer also verified that the unit is no longer making the same loud screeching noises as it was before. Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ04

Near Austin, TX 78750

David Z

Job Details: 03/25/2021

"Arrived on site to diagnose refrigerator making noise with compressor running. Found the dryer was rubbing against refrigerator line and rattling. Moved styrofoam sleeve to properly insulate noise, also insulted where condenser meets brackets. Leveled unit. All is working as designed with no abnormal noise remaining. Call complete."

We serviced a

WHIRLPOOL FREEZER

Model WRS571CIHZ01

Near Leander, TX 78641

Justin

Job Details: 03/25/2021

"Arrived on site for a refrigerator making to much noise. Upon arrival customer stated the noise was coming from the back and indicated the buzz was the noise that was occurring in the mo,met. I found the noise was the compressor. I gained access to the back of the unit and found none of the lines vibrating against each other. I found all of the fans in FC and back of unit operating as designed. I found the noise normal. I advised the customer of my findings. Call complete."

We serviced a

KITCHENAID DISHWASHER

Model KDTE304GPS0

Near Cedar Park, TX 78613

David S

Job Details: 03/25/2021

Arrived on site for dishwasher door poping open during a wash cycle. I Inspected the unit and work area. I found the racks in good condition and not blocking the door. I toke the inner and outer panel off and found no thing wrong with the hinges. I reassembled the door and realigned them. I replaced the latch assembly.

We serviced a

MAYTAG DISHWASHER

Model MDB7749AWW1

Near Waco, TX 76712

Jonathan M

Job Details: 03/25/2021

"Arrived on site for a dishwasher that’s not washing properly and having issues with the control panel. Inspected unit and work area. The customer advised that she’s having several issues with this unit. She has an issue with her detergent packs not been fully dissolved after a wash cycle, the lights on her control panel don’t ever show that it’s washing it just shows that it’s drying, and a steam clean option light is blinking on her control panel intermittently. Inspected unit and work area. Placed unit in a diagnostic cycle on the unit ran as designed. unit through a normal wash cycle and found the dispenser door not opening. Spoke to SR about the control board issue and was advised that the unit probably needed either a consult or a control.

We serviced a

GE REFRIGERATOR

Model TPX24BRBJBB

Near Georgetown, TX 78633

Lou

Job Details: 03/25/2021

"Arrived on site to install previously diagnosed and ordered part. Due to the defrost timer failure, I removed and replaced the timer and tested. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

IKEA DISHWASHER

Model IDT930SAGX0

Near Austin, TX 78722

Matthew

Job Details: 03/25/2021

"Arrived onsite for dishwasher not completing cycle. Upon inspection found failed drain motor. Replaced motor, tested unit and unit is functioning properly. No leaks present at this time. Job complete"

We serviced a

MAYTAG DISHWASHER

Model MDB8989SHZ0

Near Austin, TX 78744

Leonardo

Job Details: 03/25/2021

Arrived on site to test unit for unit not getting water. Found fill valve not opening letting water in. Replaced valve test unit and unit test good job complete no leaks present at this time.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GS6NBEXRL01

Near Austin, TX 78734

Luis

Job Details: 03/25/2021

"Arrived on site for no cool. Powered unit on loud noise from compressor,pierced low side found high pressure at process line,diagnosed a defective compressor. Replaced compressor,drier and stub,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."

We serviced a

AMANA DRYER

Model NED4655EW1

Near Lakeway, TX 78734

Brandon

Job Details: 03/25/2021

"Arrived on site for customer complaint of unit not drying, found power supply issue and burnt dryer cord. Instructed customer to call electrician."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF989SDAM00

Near Georgetown, TX 78633

Lou

Job Details: 03/25/2021

"Arrived on site to inspect refrigerator not dispensing ice. Upon further inspection, I found the unit not making ice as the bin was empty. Customer advised that it was working since previous repair and then just stopped. I placed the unit in diagnostics and tested the emitter/receiver boards and found them not functioning properly. I removed and replaced the emitter and receiver boards with parts from my van stock (W10898445 & W10870822) and retested. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Round Rock, TX 78664

Jimmy J.

Job Details: 03/25/2021

Arrived on site to install previously diagnosed parts. Removed Control and Valve. Installed new Control and Valve. Placed washer in diagnostics and set to drain to remove standing water followed by calibration and finally sent through automatic diagnostics cycle. All cycles tested good with no errors. No leaks detected. Job completed.

We serviced a

WHIRLPOOL WINE COOLER

Model KUWR204ESB00

Near New Braunfels, TX 78132

Richard

Job Details: 03/25/2021

Arrived onsite for the wine cooler not cooling. Replaced compressor and drier. Pulled a vacuum and added Freon. Pressures are good and holding complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Leander, TX 78641

Justin

Job Details: 03/25/2021

"Arrived on site for a dishwasher that was not washing dishes. Customer stated that it seemed like the dishwasher was doing nothing at all. Upon further inspection I found the unit completely unresponsive. I found the correct voltage at the wall and to the control. I tried cycling power at the breaker and the unit was still unresponsive. There was significant condensation and water in the inner door to the unit. Water was all over the latch, control, and UI. I found the UI and control both dead most likely due to this.I ohmd out the vent and it ohmd good. I am ordering the UI and vent just in case. Returning with all other parts. Will need to install control and UI for repair, vent as well due to it possibly staying open. No leaks observed at time of service. Office to reschedule. ; ordrng 1 W11116422 (UI) and 1 WPW10428211 (Vent)"

We serviced a

IKEA MICROWAVE

Model IMBS104GSS02

Near Austin, TX 78751

Jacob

Job Details: 03/25/2021

"Arrived onsite to replace UI panel. Replaced UI panel. Nothing changed, still the same issue. Called tech line, suggested to change out the switches and power control. Got sr#77303502060. Ordered parts. Office to reschedule. ; ordrng 2 W10211972 (switch)s"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Burnet, TX 78611

Cliff

Job Details: 03/25/2021

Arrived on site to replace previously ordered parts for washer. Replaced water valve and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

We serviced a

KENMORE WASHER

Model 110.2913341

Near New Braunfels, TX 78132

Andrew

Job Details: 03/25/2021

"Arrived on site to test unit for error code f5e3. F5e3 was only stored error code. Found latch area had build up of hair, dust and lint preventing latch magnet from recognizing lid. Also applying pressure on latch lock lever preventing from opening properly. Cleaned latch area, tested unit, unit works good. Advised customer to periodically clean area to prevent future issues. No leaks detected.

We serviced a

WHIRLPOOL WASHER

Model WTW5005KW1

Near Seguin, TX 78155

Chase

Job Details: 03/25/2021

We serviced a

GE MICROWAVE

Model JVM2070SK02

Near Whitney, TX 76692

Jonathan M

Job Details: 03/25/2021

"Arrived on site for a microwave that has a touch panel that’s unresponsive. Inspected unit in the work area. Customer also complained about an issue with their under the counter light not turning on. Opened the microwave door and found the touch panel lighting up and displaying. Went to test the functionality of the touch panel and found the unit unresponsive. Tested sub vent fan and found the vent fan operational and working as designed. As the vent fan was on, the unit did display the fan speed. Checked the lightbulb and found the filament broken. The customer did not have another bulb to replace it. Ordering control panel, control, and lightbulb housing ..; ordrng 1 WB06X10450 (microwave LAMP HOUSING) and 1 WB07X10972 (CONTROL PANEL)"

We serviced a

WHIRLPOOL DRYER

Model RED4516FW0

Near Georgetown, TX 78628

Lou

Job Details: 03/25/2021

"Arrived on site to inspect dryer noises. Upon further inspection, the customer advised that the unit is making a thumping noise. I opened the unit door and held the door switch closed and turned the unit on and did not hear any unusual noises other than something clanking around in the drum. Stopped the operation and found a small rock in the drum. Disassembled the unit to inspect the door seal for other debris. Found no more debris, but did find that the drive belt is fraying and the tension pulley wheel is getting bound up with debris and not rolling as designed. Removed and replaced the belt and pulley and reassembled the unit and cleaned the lint from the unit and retested. Unit is operating as designed. No lint observed at the end of service, job completed. Recommended that the customer advise their apartment management that the vents need to be cleaned as its a fire hazard."

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE334GPS0

Near Austin, TX 78703

Jacob

Job Details: 03/25/2021

Arrived onsite for unit not drying and certain lights not coming on. Checked unit for error codes. Got F9E1 F6E4 F2E1. Ran through diagnostics. Unit working as designed. Codes were cleared. No issues at this time. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5FVGXVS00

Near Harker Heights, TX 76548

Wesley

Job Details: 03/25/2021

Arrived onsite and replaced filter and instructed customer on replacement. Water is now flowing well and tasting better.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE104ESS0

Near Austin, TX 78759

Scott

Job Details: 03/25/2021

"Arrived on site for strong electrical smell. Checked and found nothing stuck in heater , power cord connections are good . Ran diagnostics got error code . 8-2. Found glass stuck in drain pump motor . Ran test wash all checked normal . Looked at control and door harness all looked normal . No water leaks detected at time of service. Job complete.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FGHC2331PFAA

Near Taylor, TX 76574

Andy

Job Details: 03/25/2021

Arrived on site for refrigerator making ice non stop. And frost buildup on FC door. Checked ice maker and made needed adjustments and heat treated gasket and adjusted to create better seal for frost issue. All operations are normal. No water leaks present at time of service.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ4

Near Harker Heights, TX 76548

Job Details: 03/25/2021

Arrived on site and inspected microwave with key tone issues.Verified the complaint and discovered the main control is defective and needs to be replaced to complete the repair.Will return with previously ordered part.Office to schedule return services due to part availability.Needs more work ; ordrng 1 W10892389 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model GZ25FSRXYY5

Near Georgetown, TX 78633

Lou

Job Details: 03/25/2021

"Arrived on site to inspect refrigerator with ice in freezer section. Upon further inspection, I found a block of ice in the bottom of the FC section. Pulled the unit out and found the drain tube (duck bill) clogged with debris causing the water from the evaporator being defrosted to not drain. Per service pointer W10632338E, I removed and replaced the drain tube and placed a bead of silicone around the lip of the tube to seal it off from air leaks and tested. Unit is operating as designed. Removed the ice from the freezer section. No water connected to unit, job completed."

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FRS6LF7FB6

Near Woodway, TX 76712

Jonathan M

Job Details: 03/25/2021

Arrived on site for a refrigerator that’s leaking occasionally when they open the door. Inspected unit and work area. The customer advised that the unit is not leaking from within the freezer section but from the bottom of the door. Removed toe plate and pushed both lines into the quick connect at the bottom of the refrigerator. Found one of the lines snapped in properly. Tested the unit several times with no water leaks. Tested unit dispensing water and kept opening the door after dispensing water. Found no leaks present. Unit is working as designed. Call complete.

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Austin, TX 78744

Leonardo

Job Details: 03/25/2021

Arrived on site to test unit for broken valve and knob. Found broken valve and knob. Ordering new knob office to reschedule. ; ordrng 2 WPW10339442 (Black knob)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Hutto, TX 78634

Jimmy J.

Job Details: 03/25/2021

Arrived on site for Fridge Not Disp/Dropping Ice. Removed ice maker and found a block of ice right at the plastic square where the water tube fills. Water tube 90 had tears. Installed new ice maker. Removed 90 and water tube and installed new 90 and water tube. Upon turning the fridge back on the ice maker called for water. Mold filled as designed. No leaks from the ice maker or 90 water tube. Informed customer to dump the first 5-6 trays of ice the new ice maker produces. Job completed.

We serviced a

KITCHENAID MICROWAVE

Model KMBS104ESS02

Near Round Rock, TX 78681

Tommy

Job Details: 03/25/2021

"Arrived onsite for F6 error code. Upon arrival found unit relay was undamaged and wiring was good but control was not. Tried to manually reset control relay, could not. Replaced control and tested unit. Unit is now operating as designed. Job Completed."

We serviced a

GE RANGE

Model JGP336BEV2BB

Near Leander, TX 78641

David S

Job Details: 03/25/2021

We serviced a

KITCHENAID DISHWASHER

Model KDTM354EBS

Near Leander, TX 78641

David S

Job Details: 03/25/2021

Arrived on site to install previous diagnosed parts. I gained access to the rack and replaced the adjusters. I replaced the broken tracks also. I test3 the unit and found it working as designed. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Leander, TX 78641

David S

Job Details: 03/25/2021

Arrived on site to install previous diagnosed part. I installed the new control. I calibrated the unit and ran a test cycle. It worked as designed. Job complete.

We serviced a

JENN-AIR REFRIGERATOR

Model JF36NXFXDE01

Near Georgetown, TX 78626

Tommy

Job Details: 03/25/2021

Arrived onsite for unit freezer light put. Upon arrival found unit led control was damaged. Replaced unit led control. Lights still did not come on. Found left top light was damaged replaced and tested. Unit is now operating as designed. Job Completed.

We serviced a

WHIRLPOOL DRYER

Model WED8800YC1

Near Round Rock, TX 78681

Kayman

Job Details: 03/25/2021

Arrived onsite for dryer that wont start. Upon arrival I verified voltage and polarity at the terminal block. I then used the techsheet to diagnose the control board and UI both passed. I found multiple stored error codes for airflow issue moisture sensor issue and No L1 detected. I noticed the door was sagging and the hinge was loose so I tightened the hinge and accessed the door switch connector. I jumped the connection and started the unit. The unit spun heated and blew as designed.Door switch(WPW10350907) office to R/S due to part availability.

We serviced a

KITCHENAID ICE MACHINE

Model KUIC15PLXS3

Near Rogers, TX 76569

Wesley

Job Details: 03/25/2021

Arrived onsite and replaced smart valve following the plumbing repair. Unit is now operating as designed. Advised customer on repair status.

We serviced a

WHIRLPOOL VENTHOOD

Model UXT5236BDS1

Near Leander, TX 78641

Justin

Job Details: 03/25/2021

Arrived on site for vent hood bulbs out. Upon further inspection I found that the bulbs were out and the left bulb light housing was broken. Call complete.

We serviced a

JENN-AIR OVEN

Model JJW2430DP01

Near Waco, TX 76710

Jonathan M

Job Details: 03/25/2021

"Arrived on site for an oven that’s flashing an F2 E1 error code. Inspected unit and work area. Customer advised that they cannot start a big cycle on this unit due to that code popping up every time that they power the unit on. Replaced consul and tested unit. Unit begin healing and working as designed without any error codes or messages. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS01

Near Spicewood, TX 78669

Brandon

Job Details: 03/25/2021

"Arrived on site for customer complaint of unit leaking from fresh food section, found evap frozen over and rain clogged, I replaced evap cover and defrosted unit, tested good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM02

Near Cedar Park, TX 78613

Chase

Job Details: 03/25/2021

Arrived on site. Removed existing refrigerator and installed new unit. Job compete

We serviced a

WHIRLPOOL WASHER

Model WET4027HW0

Near Austin, TX 78752

Matthew

Job Details: 03/25/2021

Arrived onsite for washer not spinning clothes out. Upon arrival put unit in diagnostics found shifter fault error and overfill condition. Upon further inspection found broken wiring from harness to actuator. Will need lower harness replaced and full diagnostics ran. Unit did fill and drain. Bringing prescreened parts just in case. Office to reschedule ; ordrng 1 W11417071 (LOWER HARNESS )

We serviced a

WHIRLPOOL OVEN

Model WGG745S0FS02

Near Austin, TX 78744

Chase

Job Details: 03/25/2021

We serviced a

WHIRLPOOL WASHER

Model WTW5100HW0

Near Round Rock, TX 78681

Chase

Job Details: 03/25/2021

"Arrived on site, removed existing washer and installed new. Tested and checked for leaks job complete"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Seguin, TX 78155

Noah D

Job Details: 03/25/2021

"Arrived on site to inspect washer for shaking during spin, upon inspection found the unit shaking due to feet position, leveled feet and tested loaded with blanket, no unusual shaking seen. Complete"

We serviced a

JENN-AIR COOKTOP

Model JIC4430XS00

Near New Braunfels, TX 78130

Chase

Job Details: 03/25/2021

Arrived on site. Removed existing cooktop and installed new unit. Tested job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Round Rock, TX 78664

Andy

Job Details: 03/25/2021

"Arrived on site for refrigerator still not cooling. Tested and inspected unit and found that fans and compressor is still running after last repair. But now evaporator is covered with ice buildup due to defrost. Attempted to put into service mode but was unable to do so, will need to replace control again. Will also bring UI and defrost parts in case needed, parts ordered are not on hand, will need on return visit. Instructed customer that unit will need to be defrosted and how to do so safely as to prevent water damage risk. ; ordrng 1 WP2323198 (Heater) and 1 W11212392 (Control) and 1 W11214887 (UI) and 1 Seenote (Office to schedule)"

We serviced a

WHIRLPOOL DRYER

Model WED6620HC1

Near Bastrop, TX 78602

Andy

Job Details: 03/25/2021

Arrived on site for dryer not operating. Tested and inspected unit and found failed UI. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.

We serviced a

WHIRLPOOL WASHER

Model WTW4950HW1

Near Bastrop, TX 78602

Andy

Job Details: 03/25/2021

Arrived on site for washer making noise even when canceled until unplugged. Tested and inspected unit and found failed control sending voltage non stop to drain pump. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.

We serviced a

WHIRLPOOL DISHWASHER

Model DU8400XX2

Near Seguin, TX 78155

Noah D

Job Details: 03/25/2021

"Arrived on site to inspect dishwasher for not allowing pod dispensing, upon inspection found the spring broken in dispenser assembly, replaced spring and tested.

We serviced a

KITCHENAID OVEN

Model n/a

Near Georgetown, TX 78633

Wesley

Job Details: 03/25/2021

Arrived onsite and found unit operating with trim falling off. Customer saved screw. bottom door couldnt open. Repaired oven by securing trim and restoring door function. All checks good.

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Pflugerville, TX 78660

Andy

Job Details: 03/25/2021

"Arrived on site for dryer running but not heating. Tested and inspected unit and found failed timer and temperature switch. Installed timer, ordering temperature switch as well as other parts in case needed. Office to schedule return trip.; ordrng 1 W10640709 (Harness) and 1 WP8578354 (Temperature switch) and 1 WP3405156 (Switch) and 1 WP8318268 (Thermostat) and 1 W10900067 (Cutoff) and 1 279838 (Heater) and 1 Seenote (Office to schedule)"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Austin, TX 78724

Jacob

Job Details: 03/25/2021

Arrived onsite for unit not spinning the clothes. Went into diagnostics and found no error codes. Said sometime the drain will stay on kind of long. Went ahead and replaced the switch pressure. Tested unit. Unit tested good. No issues at this time. Job complete

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FRS26RLECSC

Near Harker Heights, TX 76548

Wesley

Job Details: 03/25/2021

Arrived onsite and found water line frozen inside of freezer door causing no dispenser function. Advised customer on repair needed. Door would need to be replaced to restore function. ; ordrng 1 240554261 (Door)