Near Belton, TX 76513
Arthur B.
Job Details: 11/28/2017
MEDC215EW1 (Dryer) - Arrived onsite for customer complaint of dryer stopping cycle after 5 mins. Tested unit. Found dryer motor extremely hot. Found faulty dryer motor. Removed defective motor and installed new replacement. Reassembled and tested unit. Unit heats and tumbles and remains in as intended. No other issues found. Dryer vent and lint trap was clean of lint at time of service.
Near Killeen, TX 76543
Arthur B.
Job Details: 11/28/2017
MVWX655DW1 (Top Load Washer) - Arrived onsite for customer compliant of top load washer lid cracked. Found bottom left of lid cracked. This is causing the lid wobble on hinge. Ordering new lid assembly and latch to complete repair. Also found one console clip missing on console. Ordering clips as well. OF to R/S customer due to part availability for lid. All water connections were dry at time of service.
Near Killeen, TX 76549
Arthur B.
Job Details: 11/28/2017
MMV4205DS1 (OTR Microwave) - Arrived onsite for customer complaint of OTR microwave not powering on. Removed control console and found unit is roach infested. Advised customer of findings. Advised can not replace parts at this time. Customer agreed. Concession covered trip/labor today(MCCYRCCEL1). No other worked performed at this time.
Near Georgetown, TX 78633
Mike C.
Job Details: 11/28/2017
Whirlpool washer WFW75HEFW0 Arrived to have customer explain that the last 5 times they used the washer, when opening the door, water would leak out and onto the floor. Ran a automatic diagnostics cycle and found unit to be over suds which can cause water to accumulate and leak out when opening the door. Ran a couple of diagnostics cycles to remove excess suds and advised customer to run a clean washer setting every 30 loads and to cut back on the amount of detergent being used. No leaks were found on unit.
Near Killeen, TX 76543
Arthur B.
Job Details: 11/28/2017
KDPE234GPS0 (Dishwasher) - Arrived onsite to remove and replace sump and motor to dishwasher from prior visit’s diagnosis. Removed broken sump and motor and installed new replacement. Reassembled. Placed unit back on display in store. No water source connected to unit at time of service.
Near Lampasas, TX 76550
Arthur B.
Job Details: 11/28/2017
NTW4516FW1 (Top Load Washer) - Arrived onsite for customer compliant of top load washer “FINAL SPIN” light stay blinking. Was able to cancel out control and entered diagnostics. Found no error codes. Calibrated unit. Unit completed successfully. Tested unit. Unit fills,agitates,drains and spins with no issues. All water connections were dry at time of service.
Near New Braunfels, TX 78132
Daniel A.
Job Details: 11/28/2017
WRS325SDHZ00 Not producing ice. Icemaker fill cup defective/not seated properly to allow water to enter icemaker(icemaker unable to advance ). Replaced icemaker. Verified inlet valve operation. No leaks detected. Normal operation after service
Near Killeen, TX 76549
Arthur B.
Job Details: 11/28/2017
WRX988SIBM03 (4 Door French Door Dual Evaporator Refrigerator) - Arrived onsite for customer complaint of french door refrigerator not making ice. Ran test 057 and found error code E5 (Ice Timed). Ran test 036 and found no air flow from icebox. Also found UI will not beep as well when functions are selected. Ordering control,UI and icebox fan to complete repair. UI would need to come from manufacturer. OF to contact customer once part eta is available. All water connections were dry at time of service.
Near Austin, TX 78745
Leonardo
Job Details: 11/28/2017
Kitcheaid dishwasher:KDTE254ESS2. Arrived on site to test unit for no water going in. Test unit and found food under float switch, making the unit think is full of water. Removed food test unit and unit test good getting water in and washing correctly no leaks present job complete
Near New Braunfels, TX 78132
Connor M.
Job Details: 11/28/2017
JMW2430DS01 jennair oven Arrived on site to test unit for panel issue. Found panel shroud loose and damaged. Replaced and tested unit. Unit working properly.
Near Killeen, TX 76542
Arthur B.
Job Details: 11/28/2017
MVWB725BW0 (Top Load Washer) - Arrived onsite for customer complaint of top load washer grinding when spinning and leaking from bottom. Spun inner basket and found tub bearing warn causing the noise. Tilted unit up and found water leaking from center as well. Ordering bearing tool, stator and RPS sensor to complete repair. OF to contact customer once AUTHO is obtained from N.E.W. Unit unplugged at this time. No water leaks detected at time of service.
Near Buda, TX 78610
Leonardo
Job Details: 11/28/2017
Whirlpool range. WFG530S0ES0 light not working. Arrived on site to test unit for light not coming on at all. Test unit and found bad light socket. Replaced light socket test unit and unit test good job complete
Near New Braunfels, TX 78130
Connor M.
Job Details: 11/28/2017
WRB322DMBW00 whirlpool refrigerator Arrived on site to install parts for repair. Installed two new screws and and caps. Third screw hole is stripped, had to put longer screw in to get it to catch. Unit working properly, no leaks detected.
Near Florence, TX 76527
Arthur B.
Job Details: 11/28/2017
WDF520PADB3 (Dishwasher) - Arrived onsite for customer compliant of dishwasher not washing dishes. Tested unit and found unit will fill but not wash. Also found LED lights on normal and heat dry are not illuminating. Unit will need both control and sump n motor. Skyped MS @ OF due to AUTHO needed. OF was able to obtain AUTHO. Removed faulty sump n motor and control. Installed new replacements. Reassembled. Tested unit. All light work and unit fills,washes,drain and heats as intended. All water connections were dry at time of service.
Near Bastrop, TX 78602
Carlos G.
Job Details: 11/28/2017
Arrived on site and checked the unit for noise issues. Inspected rotor area and found center bolt completely loose. Retightened and used lock-tight. Ran test cycle and all checks ok now. No water leaks present after service. Job complete.
Near Kyle, TX 78640
Leonardo
Job Details: 11/28/2017
Whirlpool dishwasher: WDF760SADW1 Arrived on site to test unit for no water going in to unit. Test unit and found straw stuck under float switch, making unit think it was full of water. Removed straw test unit and unit test good no leaks present and unit washing correctly.
Near Austin, TX 78758
Scott
Job Details: 11/28/2017
Near Austin, TX 78758
Scott
Job Details: 11/28/2017
Near Austin, TX 78758
Scott
Job Details: 11/28/2017
Near Bastrop, TX 78602
Carlos G.
Job Details: 11/27/2017
Arrived on site to replace parts from previous visit. Removed and replaced cam, shifter, damper kit. Ran test cycle and could not duplicate any noises at this time. If problem persist, order gearcase. No water leaks present after service. Job complete.
Near Fort Hood, TX 76544
Arthur B.
Job Details: 11/27/2017
RTW4516FW1 (Top Load Washer) - Arrived onsite for customer complaint of top load washer not getting water into unit. Removed console and found connector at control was not properly secured. Secured harness. Ran calibration. Unit calibrated successfully. No other issues found. All water connections were dry at time of service.
Near Bastrop, TX 78602
Carlos G.
Job Details: 11/27/2017
Arrived on site to replace parts from previous visit. Removed and replaced mw manager. Ran test cycle and found additional issues. Called WP and found a faulty inverter and mag. Parts are not covered by manufacturer. Parts (Mag $172.43 inverter $176.06) for total of $348.49 plus tax in addition to remaining balance of $325 minus $108.24 collected in initial visit. Removed and replaced mag and inverter. Ran test cycle and all checks ok. Collected in full via check # 1120. Job complete.
Near Bastrop, TX 78602
Carlos G.
Job Details: 11/27/2017
Arrived on site to replace parts from previous visit. Removed and replaced mw manager. Ran test cycle and found additional issues. Called WP and found a faulty inverter and mag. Parts are not covered by manufacturer. Parts (Mag $172.43 inverter $176.06) for total of $348.49 plus tax in addition to remaining balance of $325 minus $108.24 collected in initial visit. Removed and replaced mag and inverter. Ran test cycle and all checks ok. Collected in full via check # 1120. Job complete.
Near Fort Hood, TX 76544
Arthur B.
Job Details: 11/27/2017
WRT541SZDW00 (Top Mount Refrigerator) - Arrived onsite for builder complaint of RC door seal not sealing with cabinet. Found LH side of door is warped not allowing seal to seat with cabinet. Unit will need new door. Advised builder that door to take 6-8 weeks to arrive. OF to R/S. All water connections were dry at time of service.
Near New Braunfels, TX 78130
Connor M.
Job Details: 11/27/2017
WRF767SDEM01 whirlpool refrigerator Arrived on site to test unit for not cooling freezer and not making ice. Found large amount of frost on freezer evap. No indication of air leaks. Ran forced defrost and heating element did not come on. Heater checked fine. Drawing zero amps when turned on. Defrosted evap to restore function until return. Will need bimetal, and control for repair. Evap gasket was damaged when removed panel so ordering that aswell. Please allow 2 hours.moffice to schedule directly.
Near Killeen, TX 76549
Arthur B.
Job Details: 11/27/2017
WDF518SAFM (Compact Dishwasher) - Arrived onsite for customer complaint of dishwasher leaking water at brass elbow connection. Removed connection and reinstalled using teflon tape. Reassembled and turned on water supply. No leaks found. No other issues found at this time.
Near San Marcos, TX 78666
Diego G.
Job Details: 11/27/2017
Arrived on site. Replaced left door assembly. Ran dispenser all functions tested OK. No leaks present. Drop complete
Near San Marcos, TX 78666
Diego G.
Job Details: 11/27/2017
Arrived on site. Replaced left door assembly. Ran dispenser all functions tested OK. No leaks present. Drop complete
Near San Marcos, TX 78666
Diego G.
Job Details: 11/27/2017
Arrived on site. Replaced left door assembly. Ran dispenser all functions tested OK. No leaks present. Drop complete
Near Austin, TX 78738
Cliff
Job Details: 11/27/2017
Whirlpool dishwasher WDF520PADM7. Arrived on site to diagnose a dishwasher that will not turn on. Tested unit and found L1 was not properly wired in junction box underneath the dishwasher. Rewired L1 properly and tested unit. Found all is functioning properly at this time. No water leaks were observed at time of service.
Near Marble Falls, TX 78654
Thomas L.
Job Details: 11/27/2017
Arrived on site for no spin condition. Replaced open lid switch, actuator for open motor, and control that would not calibrate. Unit now operates properly with no leaks.
Near Marble Falls, TX 78654
Thomas L.
Job Details: 11/27/2017
Arrived on site for no spin condition. Replaced open lid switch, actuator for open motor, and control that would not calibrate. Unit now operates properly with no leaks.
Near Oakalla, TX 78608
Arthur B.
Job Details: 11/27/2017
KSSC48QMS01 (SxS Built In Refrigerator) - Arrived onsite for customer complaint of no cool on SxS built in refrigerator. Powered up unit and found compressor would cycle on and off. Also control replay would click on and off. Also evaporator fan not running as well. P&L are as follows; W10818296 (Control Kit) $402.11,W10822580 (Evaporator Fan) $102.54,BI150 $239.99. Subtotal $744.64 plus taxes. R/S customer for Thursday 11/30. Collected SVC call fee today of $108.24. All water connections were dry at time of service.
Near Elgin, TX 78621
Carlos G.
Job Details: 11/27/2017
Arrived on site and chekced the unit for loud noise issue. Checked components and found cause of noise to be a combination of rollers and pulley. Normal wear and tear. Removed and replaced repair kit. Ran test cycle and all checks ok now. Job complete.
Near Lakeway, TX 78734
Cliff
Job Details: 11/27/2017
Jennair venthood JXW9048WP1. Arrived on site to diagnose a vent hood that is making abnormal noises when fan is running. Found metal baffle had fallen into vent motor causing noise. Removed baffle from motor and tested unit. Found all is functioning properly at this time. No other repairs were needed at this time.
Near Marble Falls, TX 78654
Thomas L.
Job Details: 11/27/2017
Arrived on site for noisy operation. Found loud popping noise in gear case during spin will order parts. Sarah assisted.
Near Elgin, TX 78621
Carlos G.
Job Details: 11/27/2017
Arrived on site and checked the unit for no operation. Confirmed unit is recieving proper voltage. Checked components and found a faulty fuse kit. Part ($31.68) jobcode#DW290 ($159.99) for total of $191.67 plus tax. Removed and replaced fuse kit. Ran test cycle and all checks ok at this time. Ran calibration cycle. No water leaks present after service. Job complete.
Near Austin, TX 78745
Leonardo
Job Details: 11/27/2017
Whirlpool microwave WMH31017FS0. Arrived on site to test unit for door not locking. Test unit and found bottom switch holder stuck in the close position. Took holder off and opened holder test unit and door closing correctly. Job complete unit heating
Near Lampasas, TX 76550
Arthur B.
Job Details: 11/27/2017
WRS588FIHV00 (SxS Dual Evaporator Refrigerator) - Arrived onsite for customer complaint of SxS dual evaporator refrigerator making loud humming noises. Removed back unit cover and verified noise coming from compressor. Advised customer that noise is normal due to to the function of the dual evaporator sealed system. When unit ramps up to high speed, noise will be louder. Advised customer of the unit working as intended. Also found customer water fitting is leaking. Customer will replce fitting. Turned water supply off. Customer signed water damage waiver. No other issues found. No water leaks detected at time of service.
Near Georgetown, TX 78628
Mike C.
Job Details: 11/27/2017
Whirlpool washer WTW8540BW1 Arrived to install new tub ring and detergent dispenser. Checked operation and unit checked good. Checked unit for any leaks and none were found.
Near Austin, TX 78732
Cliff
Job Details: 11/27/2017
Whirlpool cooktop W3CG3014XS02. Arrived on site to diagnose a cooktop with regulator that cannot be attached. Tested unit and found main inlet manifold has been cross threaded and will not allow regulator to thread on to pipe. Manifold and regulator will both need to be replaced to complete repairs. Return date is set for 12/1/17. Unit is not installed at this time.
Near Georgetown, TX 78628
Mike C.
Job Details: 11/27/2017
Kitchen Aid dishwasher KDTE204EBL0 Arrived to check unit for not draining. Removed drain pump and found a piece of customer’s plate had broken off and was blocking the drain pump from turning. Removed debris and reinstalled drain pump, checked operation and unit checked good. Checked unit for any leaks and none were found. Collecting service fee of $99.99
Near Burnet, TX 78611
Thomas L.
Job Details: 11/27/2017
Arrived on site for no bake condition. Removed and replaced defective bake element. Unit now heats properly.
Near Burnet, TX 78611
Thomas L.
Job Details: 11/27/2017
Arrived on site for no spin condition and smoking smell. Found drive to pad disconnected and causing the problem. Replaced drive system and you didn’t now test properly with no water leaks.
Near Burnet, TX 78611
Thomas L.
Job Details: 11/27/2017
Arrived on site for no spin condition and smoking smell. Found drive to pad disconnected and causing the problem. Replaced drive system and you didn’t now test properly with no water leaks.
Near Burnet, TX 78611
Thomas L.
Job Details: 11/27/2017
Arrived on site for no spin condition and smoking smell. Found drive to pad disconnected and causing the problem. Replaced drive system and you didn’t now test properly with no water leaks.
Near Burnet, TX 78611
Thomas L.
Job Details: 11/27/2017
Arrived on site for no spin condition and smoking smell. Found drive to pad disconnected and causing the problem. Replaced drive system and you didn’t now test properly with no water leaks.
Near Georgetown, TX 78633
Mike C.
Job Details: 11/27/2017
Kitchen Aid Oven KEBS207BSS00 Arrived to find unit getting a f1e1 communication error code. Turned power off to unit at outside breaker. Reapplied power and checked operation and found unit to check good. Collecting service fee of $99.99
Near Kempner, TX 76539
Arthur B.
Job Details: 11/27/2017
WTW8500DC2 (Top Load Washer) - Arrived onsite for customer complaint of top load washer not spinning. Ran diagnositcs and found error codes; F0E3 (Off Balance Load), F7E8 (Rotor Over Temp),F7E9 (Locked Rotor). Tilted unit up and found rotor rubbing in carpet. Advised to raise unit with blocks or wood since unit is on a floating floor. This is causing unit not to spin properly. Cleared error codes and ran calibrated unit. Unit completed successfully. Customer will have unit raised. All water connections were dry at time of service.
Near Kingsland, TX 78639
Thomas L.
Job Details: 11/27/2017
Arrived on site for no spin condition and smoking smell. Found drive to pad disconnected and causing the problem. Replaced drive system and you didn’t now test properly with no water leaks.
Near , TX 78617
Carlos G.
Job Details: 11/27/2017
Arrived on site and checked the unit for not enough water issue. Ran a manual test cycle and found hot/cold water has plenty of preesure. Ran diagnostics and found no error codes. Advised customer on using he soap and proper loading procedures. No water leaks present after service. Job complete.
Near , TX 78617
Carlos G.
Job Details: 11/27/2017
Arrived on site and checked the unit for not enough water issue. Ran a manual test cycle and found hot/cold water has plenty of preesure. Ran diagnostics and found no error codes. Advised customer on using he soap and proper loading procedures. No water leaks present after service. Job complete.
Near Manchaca, TX 78652
Leonardo
Job Details: 11/27/2017
Whirlpool over the range microwave WMH32519FS1. Arrived on site to test unit for sparking. Test unit and found unit sparked from right corner of rack. Customer using rack incorrectly. Warming thing at bottom and rack not being use the unit will spark. Adviced customer that if rack is not being used the rack has to come out. Job complete
Near Georgetown, TX 78633
Mike C.
Job Details: 11/27/2017
Kitchen Aid cooktop KCED606GSS Arrived to find all burners not getting red on a high setting. Checked voltage at junction box and found only 120 volts on the black wire and no voltage on the white/red wire. Advised customer they will need a electrician out as unit needs 240 volts. House is a three wire supply and will need to be installed per install guide for 3 wire hookup.
Near Killeen, TX 76542
Arthur B.
Job Details: 11/27/2017
WED4815EW1 (Dryer) - Arrived onsite for customer complaint of no heat dryer. Removed back panel and checked element and hi limit cutoff. Found no continuity on element and upper cutoff. Removed element and cutoff and installed new replacements. Reassembled. Tested unit. Unit tumbles and heats as intended. Dryer vent and lint trap was clean of lint at time of service.
Near Buda, TX 78610
Leonardo
Job Details: 11/27/2017
Whirlpool gas range. WFG505M0BS3. Arrived on site to test unit for damaged panel. Inspect panel and found damage on top left of panel. Replaced panel test unit and unit test good no leaks present job complete.
Near Kyle, TX 78640
Connor M.
Job Details: 11/22/2017
WFG524SLAB2 whirlpool oven Arrived on site to install harness and spark module for bake issues. Installed both parts and tested unit. Unit igniting on first spark after repair. Job completed
Near Killeen, TX 76543
Arthur B.
Job Details: 11/22/2017
MEDX655DW1 (Dryer) - Arrived onsite for dealer complaint of dryer not starting. Removed back console cover and found PTS button was pushed into console. Secured switch and tested unit. Unit now starts and heats as intended. No other issues found.
Near Buda, TX 78610
Connor M.
Job Details: 11/22/2017
WMH32519CS1 whirlpool microwave Arrived on site to test unit for not heating. Found bad diode. Replaced and found unit also needs magnetron and capacitor. Attempted to get approval for repair as instructed in ticket and was told unit is not covered. Replaced diode before knowing this. Tech to be deducted for diode. Did not service due to difficulty communicating from to hearing imparment. Tech to cover service charge aswell if it cannot be collected with cc on file.
Near Killeen, TX 76542
Arthur B.
Job Details: 11/22/2017
KMHS120ESS4 (OTR Microwave) - Arrived onsite for customer complaint of OTR microwave getting “OPEN/CLOSE” door error. Found upper interlock broke into cabinet. Removed control panel and removed defective upper interlock,3 Way and N/O switch. Installed new replacements. Reassembled and tested unit with 1 cup water for 2 mins. Water was boiling. No other issues found.
Near McQueeney, TX 78123
Connor M.
Job Details: 11/22/2017
KUIC15PLXS3 kitchenaid ice machine Arrived on site to test unit for shutting down and not producing ice until unit is turned back on. Symptoms sound like external drain pump is failing and shutting unit down. Turned unit on at arrival and attempted to force pump to fail. Dumped water down in several times in a row, pump did not fail. Observed full successful ice cycle. Unit working properly at time of service. If customer calls back with same issue, please prescreen external drain pump. No leaks detected.
Near Seguin, TX 78155
Connor M.
Job Details: 11/22/2017
MFI2269DRH01 maytag refrigerator Installed fan blade and fan motor in back of unit. Confirmed broken fan blade. Unit now operating quietly. No leaks detected.
Near Seguin, TX 78155
Connor M.
Job Details: 11/22/2017
MRT118FFFH01 maytag refrigerator Arrived on site to install parts for repair. Installed track, rollers, and axels. Unit working properly, no leaks detected.
Near Temple, TX 76502
Arthur B.
Job Details: 11/22/2017
WFE320M0ES0 (Freestanding Range) - Arrived onsite for customer complaint of “COOKTOP ON” light stuck on. Removed back cover and found RF infinite switch contactors bad. Removed RF infinite switch and installed new replacement. Reassembled. “COOKTOP ON” light is off. All other elements works as intended. No other issues found.
Near Seguin, TX 78155
Connor M.
Job Details: 11/22/2017
MEDC215EW0 maytag dryer Arrived on site to test unit for not working. Found bad thermal fuse. Element checked fine. Replaced and tested. Still no heat. Found bad thermal cutoff due to poor venting. Corrected venting issue and replaced termal cutoff. Unit working properly. Instruct on proper venting and fire hazard.
Near Georgetown, TX 78633
Arthur B.
Job Details: 11/22/2017
KDHE704DSS0 (Dishwasher) - Arrived onsite for customer complaint of dishwasher not starting and lights stay lit. Removed door panel and found short in control board. Removed control board and console. Installed new replacements under WPL 5 year part warranty. Chraged only labor DW135 $169.99 plus taxes. Tested unit. Unit started up. After drain cycle, control and UI went dead. Checked incoming voltage and getting 120V. Reordering new control and UI due to part being DOA. R/S for 11/29. All water connections were dry at time of service.
Near Leander, TX 78641
Jerry C.
Job Details: 11/22/2017
WFG530S0ES1 Arrived to inspect LF burner not igniting. I found the burner would on,y intermittently ignite. I bedded the cap and the issue improved, but still was unacceptable. I replaced the burner head and there was very little change. I found the cap mismolded and allowing too much gas to escape within different rotational positions in the burner head. Office to D2C p/n WPW10183374 cap kit. No gas leaks detected during service.
Near New Braunfels, TX 78132
Connor M.
Job Details: 11/22/2017
KUIX305ESS1 kitchenaid ice machine Arrived on site to test unit for ice melting. Found resivoir only filling halfway due to filter being clogged. Removed filter to confirm function. With filter removed resivoir filled correctly. Unit working properly, no leaks detected.
Near Georgetown, TX 78628
Arthur B.
Job Details: 11/22/2017
MED5500FC0 (Dryer) - Arrived onsite for customer complaint of dryer not heating and air flow error light on. Repositioned dryer tube ajd ran diagnostics. Found F4E4 (Restricted Air Flow). Cleared error code and ran test. Unit heats and tumbles as intended. Good air flow light is now illuminated. Dryer vent and lint trap was clean of lint at time of service.
Near Canyon Lake, TX 78132
Connor M.
Job Details: 11/22/2017
KDTM354DSS4 kitchenaid dishwasher Arrived on site to test unit for small amount of standing water in bottom of unit. Wash quality is fine, unit does not smell. Drain pump working properly. Found drain line has had 4 feet of extra tubing added to it, and is installed in a way that causes several drain loops. Pump is not strong enough to push the last bit of water out of the line which allows it to come back into unit slowly through the drina line after cycle. Instruct on proper installation. Issue will need to be resolved by a plumber. No leaks detected.
Near Buda, TX 78610
Connor M.
Job Details: 11/21/2017
WRX735SDBM00 whirlpool refrigerator Arrived on site to test unit for ice freezing together. Found ice maker fill chute was frozen over due to deformity. Some of the water during fill would spill over into ice bin and into ice chute. Replaced icemaker and harness to correct issue. Unit working properly, no leaks detected.
Near Leander, TX 78641
Jerry C.
Job Details: 11/21/2017
KRFC704FSS00 Arrived to instal previously diagnosed and ordered parts. I removed and replaced the cover and noted the existing was broken and the thermistor was not attached to the evaporator return. There was a very large mass of ice and I successfully removed it. I sealed a large gap at the drain tube and leveled the unit. Operational test good, no leaks observed during service.
Near Georgetown, TX 78628
Jonathan
Job Details: 11/21/2017
KitchenAid refrigerator model KSBS25INBL01. Not making ice.
Near Killeen, TX 76542
Arthur B.
Job Details: 11/21/2017
WRS970CIDM00 (SxS Dual Evaporator Refrigerator) - Arrived onsite for builder complaint of no cool issue on SxS dual evaporator refrigerator. Plugged unit in and found no power coming to unit. Checked outlet and getting proper 120V. Removed unit cover and found power cable molex connector loose. Secured plug and plugged unit in. Unit powered on and began cooling immediately. Builder also complaint of unit hard to move. Found legs were securing unit to floor. Also found floor damage near and around floor by unit. Took photos of prior damage.
Near Killeen, TX 76542
Arthur B.
Job Details: 11/21/2017
WRS970CIDM00 (SxS Dual Evaporator Refrigerator) - Arrived onsite for builder complaint of no cool issue on SxS dual evaporator refrigerator. Plugged unit in and found no power coming to unit. Checked outlet and getting proper 120V. Removed unit cover and found power cable molex connector loose. Secured plug and plugged unit in. Unit powered on and began cooling immediately. Builder also complaint of unit hard to move. Found legs were securing unit to floor. Also found floor damage near and around floor by unit. Took photos of prior damage.
Near Austin, TX 78717
Jerry C.
Job Details: 11/21/2017
KDFE304DSS0 Arrived to inspect intermittent leaking. I entered service test mode and found 6-6 error stored. I tested and found the unit over dispensing rinse agent, taking less than one month between reservoir fills. I removed and replaced the dispenser and tested. I found the unit was connected to the cold water supply and I advised the customer to contact a reputable plumber to correct the water supply issue. Operational test ok, no leaks observed during service.
Near New Braunfels, TX 78130
Connor M.
Job Details: 11/21/2017
WFG745H0FS1 whirlpool oven
Near Copperas Cove, TX 76522
Arthur B.
Job Details: 11/21/2017
WTW5000DW1 (Top Load Washer) - Arrived onsite for top load washer shutting off when spinning. Tested spin cycle. Found unit will shut off. Tilted u it and found drive motor hot to touch. Unit will need drive motor, run capacitor to complete repair. Ordering control as well. OF to R/S due to part authorization. All water connections were dry at time of service.
Near New Braunfels, TX 78130
Connor M.
Job Details: 11/21/2017
MVWB855DC1 maytag washer Installed kit and testd unit. Unit working properly, no leaks detected.
Near Kempner, TX 76539
Arthur B.
Job Details: 11/21/2017
WRF989SDAM03 (French Door Dual Evaporator Refrigerator) - Arrived onsite to install UI Kit to french door dual evaporator refrigerator. Removed UI and control and installed new replacement. Reassembled. Tested unit. RC section began cooling on its own. No other issues found. All water connections were dry at time of service.
Near New Braunfels, TX 78130
Connor M.
Job Details: 11/21/2017
JGRP548WP00 jennair range Assisted diego with diagnosis.
Near Harker Heights, TX 76548
Arthur B.
Job Details: 11/21/2017
WRS325FDAM04 (SxS Refrigerator) - Arrived onsite for customer complaint of SxS refrigerator making loud vibrating noises when running and crack in rear RC liner. Confirmed loud vibration noise. Removed back unit cover and adjusted copper lines. Noises went away. Found 8in thin crack on rear liner. Used liner repair kit to seal liner. Also found crisper drawer hard to open. Found shelf rubbing on plastic of shelf. Also found crack in snack shelf as well. Ordering crisper drawer,shelf and snack shelf to complete repair. OF to R/S due to holiday and logistics timing. All water connections were dry at time of service.
Near Austin, TX 78717
Cliff
Job Details: 11/21/2017
Whirlpool range WEG745H0FS0. Site to diagnose a range with a damaged power cord. Found power cord cut and not allowing stove to get proper voltage from wall. Replaced power cord and tested unit. Found all is functioning properly at this time. No gas leaks were found at time of service.
Near Spicewood, TX 78669
Cliff
Job Details: 11/20/2017
Whirlpool washer WTW8500DC2. Arrived on site to diagnose a washer that is not turning on. Tested unit and found main control board receiving voltage but not responding or sending voltage to user interface. Replaced main control and tested unit. Found all is functioning properly at this time. The water leaks were found at time of service.
Near Spicewood, TX 78669
Cliff
Job Details: 11/20/2017
Kitchenaid refrigerator KRFC300ESS01. Arrived on site to diagnose a refrigerator that is condensating and leaking. Tested unit and found homeowner was having condensation form on center mullion of RC doors. Advised homeowner on humidity control function to prevent condensation from forming on center mullion. No other failures were found at this time and no other repairs were needed. No water leaks were found at time of service.
Near Canyon Lake, TX 78133
Connor M.
Job Details: 11/20/2017
NED4655EW1 Amana dryer Arrived on site to test unit for long dry times. Found crushed duct in rear of unit. Corrected issue and tested unit. Unit working properly. Instruct on proper venting and fire hazard.
Near Austin, TX 78732
Cliff
Job Details: 11/20/2017
Whirlpool refrigerator GC5SHEXNS04. Arrived on site to diagnose a refrigerator with no ice conditions. Tested unit and found icemaker heater not functioning during cycle. Replaced ice maker and tested unit found all is functioning properly at this time. No water leaks were found at time of service.
Near Killeen, TX 76549
Arthur B.
Job Details: 11/20/2017
WTW5000DW1 (Top Load Washer) - Artived onsite to install washplate and bolt to top load washer from prior visit’s diagnosis. Removed warn washplate and installed new bolt and washplate. Reassembled. Calibrated unit. Unit calibrated sucessfully. No other issues found. All water connections were dry at time of service.
Near Canyon Lake, TX 78133
Connor M.
Job Details: 11/20/2017
KXW4430YSS0 kitchenaid vent hood Arrived on site to test unit for lights burning out too quick. Found all 4 bulbs burnt. Shorted control is the cause. Will need control to repair. Sw approved 28th.
Near Canyon Lake, TX 78133
Connor M.
Job Details: 11/20/2017
KRMF706ESS02 kitchenaid refrigerator Arrived on site to test unit for frosting up on left side. Found right side top drawer adapter broken, and left side bracket for freezer door not closing properly. Will need both for repair. Sw approved 28th.
Near Killeen, TX 76549
Arthur B.
Job Details: 11/20/2017
WDF330PAHB0 (Dishwasher) - Arrived onsite for customer complaint of dishwasher not drying dishes. Ran service diagnositics. Found heater error. Ran service test to clear control. Poured water on heater. Found heater works. Advised customer to run hot water before running cycle. No other issues found. All water connections were dry at time of service.
Near Killeen, TX 76542
Arthur B.
Job Details: 11/20/2017
WTW5000DW1 (Top Load Washer) - Arrived onsite to install washplate,water valve and bolt to top load washer from prior visit’s diagnosis. Removed warn washplate and bolt. Installed new replacement. Removed console to remove defective water valve. Installed new replacement. Reassembled. Calibrated unit. Unit calibrated successfully. Unit now fills,agitates,drain and spins as intended. No other issues found. All water connections were dry at time of service.
Near Austin, TX 78726
Cliff
Job Details: 11/20/2017
Whirlpool dishwasher WDF520PADM7. Arrived on site to replace rusting dishwasher rack and rollers. Replaced upper rack and all four roller assemblys for dishwasher. Tested unit and found all is functioning properly at this time and rail stops and the dispenser were not needed. No water leaks were found at time of service.
Near Cedar Creek, TX 78612
Carlos G.
Job Details: 11/20/2017
Arrived on site and chekced the unit for not advancing issue. Ran diagnostics and found an "long fill" error code. Manually checked hot/cold valves and found no hot water coming into unit. Removed hot water hose from house and found a faulty hose not allowing water to come into unit. Unit ok at this time, customer to replace faulty hose. No water leaks present after service. Job complete.
Near Killeen, TX 76542
Arthur B.
Job Details: 11/20/2017
WRF993FIFM00 (French Door Dual Evaporator Refrigerator) - Arrived onsite to install parts to french door refrigerator. Removed RC evaprator cover. Removed remaining ice build up. Installed new cover and contol. Reassembled. Powered unit up. Unit began cooling as intended. All water connections were dry at time of service.
Near New Braunfels, TX 78132
Daniel A.
Job Details: 11/18/2017
WDF540PADM2 Dishwsher door not closing to activate door switch. Defective door strike. Removed and replaced door strike. Verified normal operation. No leaks detected from inlet/drain hoses.
Near Kyle, TX 78640
Connor M.
Job Details: 11/18/2017
WFW92HEFC0 whirlpool washer Arrived on site to test unit for loud operation and to check if steel balls found in unit were ball bearings. Found no issues with operation. Unit is within noise tolerance pf a fromtload on stacked drawers. Bears are 1/2 inch and not from unit. No leaks detected.
Near Kyle, TX 78640
Connor M.
Job Details: 11/18/2017
WFG530S0ES1 whirlpool gas oven Arrived on site to test unit for power burners taking too long to ignite. Found ingiters dirty. Cleaned with wire brush and tested. Both burners are now catching on first click. Unit working properly at time of service.
Near Kyle, TX 78640
Connor M.
Job Details: 11/18/2017
MVWB955FC1 maytag washer Arrived on site to test unit for issues during wash with damaging contents. Found customer just purchased washer and was told washing backpacks, shoes, and pillows were exceptable in this unit. Informed customer of intended use of this model. Pillows being washed traveled up side of basket during spin and got stuck between tub ring and basket destroying basket and tub ring. Customer wants unit replaced with a model capable of washing such items and is pursuing that. In the mean time will need tub ring and basket to repair unit. Office to schedule during buisness hours.
Near Dripping Springs, TX 78620
Connor M.
Job Details: 11/17/2017
KMHS120ESS4 kitchenaid microwave Arrived on site to test unit for light issue. Found switch and interlock issue. Replaced all switches and interlocks. Unit working properly after repair.