Arrived onsite and replaced adjusters to repair. All checks good. Unit is now operating as designed. Advised customer on repair.

"Arrived on site Inspected Washer in Found saved error codes F5E3, F5E1, F0E3, F3E2, Ran all functions in manual diagnostic and everything checks good. Water valve on the wall at source is leaking very badly and resident cannot do laundry with both valves on."

Arrived on site to test unit for blown fuse. Found blown fuse and bad switch. Replaced filter board and switches test unit and unit test good job complete.

"Arrived onsite for microwave catching fire. Upon arrival inspected unit. Found diode exploded and burned wires for high voltage transformer and capacitor. If repaired, recommended replacing magnetron, capacitor, diode and transformer. Called safety team for documentation. . Job complete"

Arrived onsite for fin inside the drum was loose. Opened up the unit and was able to tighten the screws all fins. No issues at this time. Job complete

"Arrived onsite for unit not cooling/freezing. Looked at the unit and the unit was unplugged. Plugged unit back in. Tested ohms on the compressor, was not getting steady ohms reading on the bottom prongs, it was reading OL. Compressor needs to be replaced. Ordered parts. Needs authorization. Office to reschedule ; ordrng 1 W10836706 (evaporator) and 1 W10913906 (coupler) and 1 W11092625 (compressor)"

"Arrived on site to install previous diagnosed part. Removed failed harness and installed new. Measured resistance on heater and 28 ohms, within range. Per diagnostics mode and tested ice maker operation. All tested good, no water leaks detected during service."

Arrived onsite to replace previously diagnosed parts. Replaced console. Tested unit and unit is functioning properly. Job complete

"Arrived onsite for unit not spinning out the clothes properly. Looked under the unit and saw that the gear case, actuator, cam, and belt were all correct. Put unit in diagnostics for any error codes and nothing saved. Put unit in automatic diagnostics run. Unit made it all the way through with no issues. Called tech line. Tech line advised that cottons like towels or jeans will hold more water and the unit will only spin out so much water, if you can ring water out of the clothes or the clothes are still dripping when pulled out then we may have issues, but no issues found with the unit and did not recommend any parts changed at this time.

"Arrived onsite and found unit operating as designed with no error codes, tested all functions without breaker tripping, Advised electrical should be inspected for a weak breaker.

"Arrived onsite for refrigerator not cooling. Upon inspection found not cooling in FC or RC. Fans are running. Inspected compressor compartment and found compressor running HOT and well as lines. Unit has sealed system issue. Need to order compressor, evaporators, valve, dryer and lokring. Office to reschedule. Will need 2 hr and AUTHO.; ordrng 1 2HR (2HR) and 1 LOKRING (LOKRING ) and 1 NEEDSAUTHO (NEEDS AUTHO ) and 1 W10832994 (compressor) and 1 W10913906 (coupler) and 1 W11087200 (invrtr-box) and 1 W11116006 (evaporator RC) and 1 WPW10143759 (dryer) and 1 WPW10608485 (evaporator FC)"

Arrived on site to diagnose an ice machine that is not turning on. Found pump power cord damaged and replaced pump. All is working properly at this time and no leaks were found at time of service.

"Arrived on site for fridge not making ice . Found reshaped food evap covered in ice . Also found right side door seal not shaping properly .ordering evap cover ,and gasket . No water leaks detected at time of service. Call to set return ; ordrng 1 W10917313 (DOOR GASKET ) and 1 W11167902 (EVAP COVER )"

"Arrived on site and inspected washer and dryer are stacked. Set washer into a diagnostic cycle and found very little flow when hot water is activated, moved washer forward to access connections and removed water connection and found water line is blocked with calcium/sediment took pictures. Hot water valve will not completely turn off at source Waterline is constantly running. Flushed waterline and cleaned screen on hot water valve and after reassembling water pressure is good. Recommended to homeowner that water from source/hot water heater be inspected for calcium buildup and a plumber will be needed to replace the hot water valve at minimum, job complete"

(MM) Arrived on site to install previously diagnosed parts. After inspecting the unit I observed that the actuator was no longer making contact with the cam resulting in no agitation. Removed and replaced actuator with new style actuator as per service pointer W11531483. Placed the unit in diagnostics mode and ran test cycle. Unit now functioning as designed. No leaks observed at time of service. Call Complete

"Arrived on site to test unit for lid latch not engaging. Attempted to run diagnostics and found control not responding well. Replaced latch and control, tested unit, unit works good. No leaks detected. Job complete."

"Arrived on site for customer complaint of unit not powering on, found failed external drain pump, I replaced pump, unit tested good."

"Arrived on site to inspect refrigerator no lights working, dispenser not working and ice forming on the bottom of the freezer. Upon further inspection, I found the lights in the RC section no working. I inspected the left deli door/control and found the control reservoir clear. I removed the left drawer and inspected the deli harness and found the black wire broken. Using a harness from a previous job (W11170612), I removed and replaced the harness and reassembled the unit and tested. Deli control is operating as designed and all lights and water dispenser are functioning properly. I found that both deli drawer door gaskets are badly torn. In order to keep from damaging the doors even more, both doors will need to be replaced. I pulled the unit from its space and removed the back panel to inspect the drain tube. I found it clogged and cleaned it out. I re-installed the drain tube and sealed the gap with silicone. Cleared the ice from the FC section and reassembled the FC section. Retested the unit and it is operating as designed. I am ordering both deli drawer doors w/gaskets and CNOTE-AUTHORIZATION. Office to schedule return service.; ordrng 1 W10815669 (Left deli door w/gasket SS) and 1 W10815678 (Right pantry door w/gasket SS) and 1 CNOTE (AUTHORIZATION)"

Arrived on site for not dispensing water. Tested dispenser no water,removed line connection at hinge tested water dispenser good flow to hinge diagnosed frozen water line in door due to insulation void will need a new door door ; ordrng 1 WR78X11746 (Fzr door)"

Arrived on job for complaints of no ice. Found icemaker pause halfway through harvest. Replaced icemaker and ran test 120. It passed. If problem continues recommend replacement of control.

Arrived for the left side adjuster had broken. Was able to replaced left side adjuster only. No issues at this time. Job complete

"Arrived on site to test unit for not cooling. Found FC evap frosted over. Evap motor working. Found heater burned and melted left side connection. Removed burnt wiring on blue wire and installed a new connection. Replaced heater, tested unit, unit works good. Advised customer to allow evap to thaw by leaving doors open and unit disconnected. Job complete."

"Arrived on site for Buttons are stuck on hood vent. Found high, medium, and off buttons were sticking when pressed. Accessed mounting screws to control and found both screws were not tightened down completely. Once mounting screws were tightened the buttons popped in and out as designed. As a precaution I removed the control first to ensure the springs were not damaged. Springs were good and functioning as designed. Job completed."

"Arrived on site to diagnose a refrigerator that is not cooling properly. Found refrigerant leak in rc evaporator. Compressor, evaporator, and drier will need to be replaced to complete repairs. Office to set return appointment. ordrng 1 W11492867 (Evaporator) and 1 8201675 (Compressor) and 1 WPW10143759 (Drier) and 1 TJ90SF8404 (Stub)"

"Arrived on site to inspect wall oven turning off mid cycle. Upon further inspection, the customer demonstrated what they were doing to operate the unit. Customer was pressing bake at 350 degrees and pressing start. Unit was preheating on rapid preheat. Then customer would press the timer on button and set at 5 mins (as demonstration) and pressing the timer button again. When customer would change the timer to a different time, they were pressing the timer button again and then press a number and the temperature display would change to that number and then change to 170 degrees. I demonstrated the the customer that when they set the timer and want to change the time on the timer, they have to press the timer button to clear the timer then press it again to set the time they want and then press it one more time to start the timer.Unit is operating as designed. I contacted techline and spoke to Andrew and advised of the complaint and my findings.

"Arrived on site and replaced Gearcase, slider, rotor, stater, clutch. After rebuilding washer it will now complete test 51 and calibration 52 properly, job complete."

"Arrived onsite for washer no spinning or draining. Isolated motor and was functioning. Coupling was intact. Lid switch is working. Upon inspection found leaking pump and failed gearcase and drive assembly.

Arrived onsite and found fridge dispenser valve failed. Replaced dual valve to repair. All checks good. Unit is now operating as designed.

"Arrived onsite for dryer door not closing properly. Upon inspection found upper door hinges missing screw and not allowing door to center and close properly. Replaced screw with truck stock and door is closing properly. If issue returns recommend replacing front panel, door hinges and screws. Job complete"

Arrived on site for freezer leaking out the bottom. I gained access to the back of the unit and found the drain tube clogged. I steamed out the drain tube and ran a wire through it to clear it out. I found a bunch of insulation coming out of the drain tube. I reassembled the back of the unit. I gained access to the freezer side and ran a wire with through the drain and found it clear of debris. The drain tube is cleared. Job complete.

Arrived on site for a wall oven with an interior light not turning off. Upon further inspection I found the door not seated correctly and coming in contact with the door latch. Removed and adjusted the door. The unit is now working as designed. Call complete.

"Arrived n site for refrigerator not cooling in RCA. Inspected unit and work area. Found RC evaporator frozen and not able to circulate air. Performed diagnostics mode and tested defrost sensor and found opened. Removed major ice buildup and to gain access to evaporator. Removed failed sensor assembly and installed new. Assembled unit and tested operation. All tested good, no water leaks detected during service. Please allow 24 hours to reach cooling temperature and 48 for to start producing ice."

Arrived onsite for unit giving off sparking noises. Looked at the unit. Found some burn marks on the capacitor. Need to return with capacitor. Office to reschedule.

"Arrived on site for fridge not making ice . Found valve failed . Replaced valve . Ran harvest ,all checked normal. IM filled properly . No water leaks detected at time of service. Job complete."

"Arrived on site and found no ice production, replaced icemaker and it cycled immediately and filled with water, job complete."

Arrived onsite for unit not heating. Tested unit with a cup of water. Unit did not heat. Upon further inspection. Found that the diode had burned up. Replaced diode. Tested unit. Unit tested good. No issues at this time. Job complete

Arrived on site for upper rack hard to slide . Found bearing balls failing in tracks . Replaced racks . See sticky note for s code and pointer . All checked normal. Job complete .

"Arrived on site and inspected refrigerator and found there is an air gap on the door gasket. Took one picture. Showed customer how food placement can keep door from closing completely. Lined entire perimeter with silicon to remove any air gaps between refrigerator liner and outer cabinet. Used heat gun to reset gasket and took one picture after adjustment, job complete."

"Arrived on site for fridge I ring over again. I inspected the unit and work area. I found the rc evaporator building up ice on the left side. I found the drip pan bowed up in the middle, causing the rc evaporator to not drain properly. I tested the unit fans and found them all working. I tested all the thermistors and found them receiving proper voltage, and showing correct resistance. I out the unit through a forced defrost and found the defrost heater coming on. I cleared out the drip pan from the ice and used shims to correct the drip pans bowing

"Arrived on site to diagnose a dishwasher that had a bad smell. Upon arrival the customer had already cleaned the unit. I could not smell anything off in the unit or under the unit. I took out the filter and there was nothing stuck inside. The customer also stated they felt the unit was not drying well enough. The customer stated that they had a plumber out as well and believe he re-routed the drain tube. I advised the customer that this could of put water back into the tub and may have been what caused it. I put the unit diagnostics mode and found no stored error codes. I ran a test cycle and measured amp draw to the heater. I found the heater working as designed. The unit ran through the test cycle as designed. Upon further inspection I found the customer not using rinse aid. I advised the customer on the importance of using rinse aid.

"Arrived on site for oven not heating . Found no voltage to bake igniter . when broil was used ,valve would make a loud thunking noise . Replaced valve . Bake still not coming on no voltage coming from control. Ordering control.No gas leaks, call to set return ; ordrng 1 W11034208 (CONTROL. )"

Arrived on site and inspected French door refrigerator with intermittent cooling issues.Confirmed the complaint and inspected and replaced both the UI and Main Control.Reassembled and unit tested as designed.Job complete

Arrived on site for a cooktop over heating. Upon arrival the customer stated the real issue was the cooktop was not properly installed.

"Arrived on site to follow up on refrigerator that had some temps in the RC raising. On arrival RC was at 50, with some ice built behind the evap cover. Found air tower was not sealed, allowing for some air to enter. Sealed air tower. Replaced Ui and main control to resolve evap not defrosting. Advised to defrost 24 hours and follow up if unit builds any more ice. Call complete."

"Arrived on site for customer complaint of ice maker not working, found broken harness at freezer door

Arrived on site to replace dispenser for washer. Replaced part and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

"Arrived on site to test unit for unit not opening and not working correctly. Could not pull unit out due to door not being able to open and screws under counter will need to removed door to get to screws or break the brackets , a

"Arrived onsite for washer not agitating, unit draining. Upon inspection found actuator jumped cam loop. Per whirlpool service pointer, actuator must be replaced with original design. Repositioned current actuator for use however is not a permanent fix. Must order and replace. Office to reschedule. ; ordrng 1 W10913953 (actuator)"

"Arrived on site for customer complaint of frost build up inside freezer, found door gasket wasnt sealing, I formed gasket where it wasnt sealing, unit tested good."

Arrived onsite for previously diagnosed parts. Installed and tested. Found no leaks showed customer video of calling for water with no leaks. Job Completed.

Arrived on site for Double Oven won't unlock Cust is aware of trip/parts/labor costs bottom oven still isn't heating - top oven is working fine. bottom oven not heating at all bake or broil. Found lower thermostat faulty. Selected thermostat as will use on return visit to complete the repair and ordered an additional blower motor just in case thermostat repair doesnt fix the heating issue. ; ordrng 1 W11245567 (Blower motor)

Arrived on job for complaints of not working and shaking. The console in lock position and an the tub will need to be replaced to correct shaking. ; ordrng 1 W11287253 (TUB ) and 1 W11314361 (rotor) and 1 W11354541 (STATOR )

Arrived on site for water leaking. Diagnosed insert to valve defective replaced water valve ran icemaker through a fill test passed no leaks at valve

"Arrived on site for oven liner damages. Customer stated that food had spilled over and was not able to remove (see SD-QUICKPIC).Used baking soda in attempt to remove spot. Found improvement but still noticeable. Recommend to let baking soda set for 24 hours and attempt to remove spot. Then to try the heavy self clean.

Arrived on site to diagnose a refrigerator that is not producing ice. Found fill line frozen over due to temporary low water pressure to home. Thawed line and all is working properly at this time and no leaks were found at time of service.

"Arrived on site to inspect microwave sparking.Customer had unit unplugged, so I checked the outlet and outlet checked fine.Disassembled the unit so I could access the capacitor and diode and both looked fine.Ran the 2 minute water cup test and unit passed.Reassembled and retested the unit 2 minute water cup test and unit passed.Customer advised it occurs when shes cooking something on the front right burned that produces condensation.All parts of the unit tested properly.No visible Safety issues.JOB COMPLETE"

Arrived on site for a washing machine that did not agitate and had a burn smell. Upon farther inspection I found the shifter came off the cam. I removed the shifter and adjusted it back into place. I put the unit into diagnostics mode and found stored error code F7E6 for motor fault. I then ran a test cycle and found everything else running as designed. Ordering new actuator per service pointer W11531483. Office to reschedule. ; ordrng 1 W10913953 (Actuator)

Arrived onsite for vent hood making rattling noise upon heating. Upon arrival found unit blower was in good condition hot heating unit created unit to rattle. Spoke with Sr 7730903977 Andrew he suggested feeling around and agreed it wasnt blower. Felt around found unit was not mounted correctly. Also found unit was not installed with insulation. Spoke with customer on getting unit properly mounted. Ordering unit insulation as well. Office to reschedule.; ordrng 1 W10717244 (Insulation)

Arrived on site for microwave cabinet frame popping out on left side and intermittent door closer error. Inspected unit and work area. Found microwave cabinet not in correct position and top door cam loose. Removed microwave and corrected cabinet. Found interlock cam not lock on to frame correct. Corrected interlock. Reinstalled microwave and tested operation. All tested good.

"Arrived on site for customer complaint of unit not washing properly, found failed actuator, i replaced actuator, unit tested good."

"Arrived on site to inspect unit for not draining completely, upon inspection found the unit filled and drained correctly, pressure switch tested good, all functions worked, checked drain tube and found it stuck down too far, removed drain tube and aligned correctly. Complete"

Arrived on job for complaints of shaking. Ran diagnostics and found no codes. Ran spin cycle and lifted top and found the basket out of round. Will need tub to complete. ; ordrng 1 W10752719 (basket)

"Arrived on site and inspected refrigerator, customer has experience twice water on the floor on the left-hand side of the refrigerator. There is no water in the fresh food section, or bottom of the freezer section. No frost buildup no visible issues. Removed rear panel and there is no water in the drain pan. Observed valves and connections well customer dispensed water and there is no pinhole in any of the waterlines and the valve is not leaking. Could not determine where are the water is coming from. Requested that if customer sees it again move refrigerator forward and take pictures of surrounding area, job complete."

"Arrived on site and inspected newer style actuator failure.Confirmed, removed and replaced it.Job complete"

Arrived on site replaced freezer door and nameplate remolded gasket checked door seal good.

"Arrived on site for no cool. Replaced compressor,evaporator and filter drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good."

Arrived onsite for unit giving an error code F0E2. Put unit in diagnostics and got F0E2 over suds. Replaced pressure switch. Tested unit. Unit tested good. Let tenant know to not use too much detergent as the unit had a bunch of suds form during a quick cycle. No issues at this time. Job complete. No email on file

Arrived on site for refrigerator left RC door popping when opening and closing and FC door handle loose. Inspected unit and work area. Verified failure. Removed door and replace door cam and glued inner door cam in place. Found inner cam still turning when opening and closing door. Will need to replace door to repair (left RC stainless steel door). Informed customer to allow 6 to 8 weeks for door to arrive. Office to schedule appointment when door has been received and inspected. ; ordrng 1 13107888S/LEFTRCDOORSTAINLESS (LEFT RC DOOR STAINLESS )

Arrived on job for complaints of not cooling in refrigerator. Found the evaporator fan not running. Replaced fan and checked air flow. No leaks detected at time of service

"Arrived onsite for washer not turning on. Upon arrival customer stated that recently washer was operating properly. Inspected wiring and harness for evidence of burning. Found none. Inspected belt and pulley and was good. Could not duplicate issue. Tested fill, agitation, spin and drain. All passed. Unit does seem to be functioning properly. Job complete.

"Arrived on site to follow up on gas smell. On arrival the customer told me that they would open the drawers under the cooktop and at random times would faintly smell gas. PR advised me that the regulator will vent to equalize pressures at random. The smell is not constant. When I checked on arrival I barely smelled any gas, and gas leak detector did not find any kind of leaks. No smell was on any cookwear or towels, so this is normal venting. Call complete."

Arrived on job for complaints of condensation on outside of door. Found the dispenser door has water on outside will need to replace door

"Arrived on site to diagnose washer that was not always draining and spinning out clothes. Examined bottom of unit and found gearcase oil splattered all over the bottom of the unit and on the belt. Replaced gearcase, also replaced belt from truck stock. Cleaned off gearcase oil and cleaned motor and cam. Verified unit is now working as designed and spinning. Due to the excessive amount of oil on the bottom side, if unit squeaks we need to return with cam, motor and belt. I tested in drain and spin and found no noise. Call complete, no water leaks found."

"Arrived on-site to install previously diagnosed parts. Replaced drain pump. Reassembled and tested unit. Unit fills, agitates and drains as designed. No leaks before or after repair. Call complete"

"Arrived on site to inspect unit for not drying correctly, upon inspection found the units vent was clogged, cleared the accessible tube and found no blockages. Customer must have a vent cleaner out to clear blockage. Complete"

Arrived on site to retrieve the main control m the wall oven to have it rebuilt. Removed the control Advised customer that office will contact them once the rebuilt control arrives.

Arrived onsite for washer leaking. Upon arrival found unit not leaking from front but from underneath. Removed top and found unit was slowly dripping from valves which were damaged. Ordering new valve. Office to reschedule.; ordrng 1 134637810 (Valve)

"Arrived onsite for refrigerator ice maker. Not making ice. Upon arrival found unit ice maker operating as designed but sensors cover by tab during install. Removed and tested, unit is now operating as designed. Job Completed."

"Arrived on site for a dishwasher that won?t fill. Inspected unit and work area. The customer advised that he?s already replace the fill valve and the float switch to no avail. Confirmed customers complaint and placed unit into service diagnostics. Found an F6 E4 (fill valve electrical problem). I checked continuity through the wire harness through both the float switch and the inlet water valve. Found continuity through the harness and float switch from the control. I found the inlet water valve showing 1.4k ohms which would indicate the valve within range leaving the control at fault for the non-fill issue. Quoted customer for the control and the customer agreed to the repair. Replaced the main control and found the fuel aspect of the machine working but the wash pump motor not running. Checked resistance through the wash pump motor from the control and found it open. Replaced wash pump motor and tested unit. Unit began working as designed.

Arrived on site to replace hinges. Replaced hinges test unit and unit test good job complete.

"Arrived onsite for unit not heating. Tested unit. Unit had no heat. Checked voltage and unit was getting 240v. Checked all fuses, all fuses were good. Heating element was bad. Replaced heating element. Tested unit. Heating element turned on. No issues at this time.

Arrived on site and inspected range operating issues. Customers advised they were baking and the unit locked. I did a physical inspection of the unit and preheated it to 450 and all functions tested properly

Arrived onsite and found that the mullion had been turned off in diagnostics after the stow storm. Turned mullion on. Unit is now operating as designed. Advised customer on design.

Arrived on site to diagnose an ice machine that is not producing. Found circ pump failed and replaced it. All is working properly at this time and no leaks were found at time of service.

Arrived on site for arrange that is flashing an error code within a few minutes of being turned on. Inspected unit and work area. Confirmed customers complaint that an F1 E0 (main control fault) is flashing across the screen after a few minutes regardless of whether anything is running or not. The unit does heat burners and the bake element but the unit will need a new main control for repair.. Ordering part and office will need to intact the customer about a return date due to a PSP part. ; ordrng 1 W11528352 (CONTROL )

Arrived on site for left front burner not lighting. I inspected the unit and work area. I found the unit to have proper voltage. I inspected the left front burner head and cap I found the cap and burner head loose. I removed the burner head and found the electrode was not connected properly. I adjusted the the electrode and fixed the connector for the wiring harness. I reassembled the unit and found it lighting properly. The customer asked me to adjust all the burners for a higher flame. I adjusted the valve stems and insured they would still light. Job complete.

Arrived on site for dishwasher with door not opening properly. Upon further inspection I found the bushings broken off. I replaced the bushings and the door is now opening as designed. The customer also pointed out an installation issue.

"Arrived on job for complaints of warm temperature. Found the compressor working evaporator fan working. No frost pattern, took pictures. Sealed system covered ; ordrng 1 W10143759 (drier (service)) and 1 W10750851 (compressor) and 1 W10858281 (evaporator) and 1 W10913906 (coupler)"

Arrived on site for fridge leaking . Found fresh evap covered on left side with ice also found drain tube clogged . Ordering fan scroll and drain tube if needed call to set return ; ordrng 1 AUTHO and 1 W11098695 (FAN SCROLL) and 1 W11409190 (DRAIN TUBE )

"Arrived on site and inspected washer and found saved error codes F7E4, F5E4. Ran washer in diagnostic cycle and agitator is moving independently from basket during the spin cycle. A new gearcase, rotor, stater, agitator, clutch, slider will be needed to correct issue; ordrng 1 W11260238 (Rotor) and 1 W11195971 (Stator) and 1 W11423759 (Gearcase) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 Washplateagitator

Arrived on site to inspect unit for leaking. Upon inspection found the units heated had snapped at o rings causing leak. Spoke with Andrew from Techline Sr# 7730904877 and was instructed to replaced heater and heater nuts. Ordering parts. Office to reschedule ; ordrng 1 W11047695 (HEATER) and 2 W11104729 (NUT )s

"Arrived on site to inspect unit for leaking out of icemaker, upon inspection found the doors extremely unlevel causing a air gap in freezer, leveled the unit and cleared ice. No problems found. Complete"

"Arrived on site to follow up on leaking icemaker. Ran unit and tested pumps and drain, and found unit is leaking from a torn drain hose on the wall side. Advised to have maintenance or a plumber come out and make a new drain line connector. Customer told me that the ice felt thin. I checked and found the unit is set to thick ice, and everything is pumping and flowing smoothly. Could not find any bad parts leading to slightly thinner ice. Advised it may be a sealed system in need of refreshing parts, but everything is testing good and unit is full as designed. Call complete"

"Arrived on site and found control panel is unresponsive, reset connections and it is now working, discussed detergent usage and correct loading procedure with resident, job complete"

"Arrived on site ,replaced harness . All checked normal. Job complete"

"Arrived back on site for ice maker issues.Found the unit is making ice, but the ice was sticking together.Removed the ice maker assembly and found the chute that puts water into the ice maker was clogged with a massive ice blockage.I used my steamer to remove the obstruction, cleaned the unit and reassembled it.Unit was harvesting when I left the house.Customer watched the entire repair.JOB COMPLETE"

"Arrived on-site for fabric softener not dispensing. Upon arrival, found no error codes in diagnostics. Also found dispenser tray parts missing(soap dispenser tray and softener dispenser tray) and softener side was filling with water after cycle. Customer stated she noticed parts missing after delivery. Ordering W10861667 dispenser tray. Office to reschedule due to part availability.; ordrng 1 W10861667 (Fabric softener tray)"

"Arrived on site to inspect unit for not defrosting the freezer side, upon inspection found the evap encased in ice, tested all defrost functions, ohmed out bimetal and heater, tested thermistors and found 2.0 K ohms at freezer evap. Instructed customer that it MUST BE DEFROSTED.

"Arrived on site to inspect washer not working. Upon further inspection, I placed the unit in diagnostics showing error code F8E1 f F5E1. Cleared the codes and continued with testing. Unit operated as designed except the hot water was slow to dispense. I found the hot water hose crimped at the wall spigot. Adjusted the hose and retested the hot water valve and unit is operating as. No water leaks observed during service, job completed."

"Arrived on site to inspect unit for not making ice, upon inspection found the units hopper filled with ice as well as the fill tube, cleared all ice and tested Icemaker, no movement in motor, replaced icemaker and tested. All functions returned. Customer and I did notice a gap in upper left corner, if problem persists we need to silicone gap. Complete"