Service History 930

Near Austin, TX 78703
Wesley
Job Details: 04/24/2019
DISHWASHER KITCHENAID KDTM404ESS3 "Arrived on site and found unit large bottom spinner had popped off and melted. Unit was cleaned and still being run. Ordering correct spinner to repair, and returning with element just in case. ; ordrng 1 W10860176 (arm-spray)"
Near Austin, TX 78745
Scott
Job Details: 04/24/2019
WASHER WHIRLPOOL WTW4955HW1 "Arrived on site for leaking washer . Checked all connections and hoses , all dry . Ran diagnostic got 7-1 ,2-1,0-5 errors . Ran wash cycle and all checked normal , no leaks detected . Fill tub manually 3/4 of the way, and drained . All hoses and connections were dry . Could not duplicate leaks or flooding at time of service . Job complete."
Near Georgetown, TX 78628
Thomas L.
Job Details: 04/24/2019
WASHER WHIRLPOOL WTW5000DW1 Arrived-on site for-unit that was not starting for customer. Found the start button was not always engaging start up. Replaced and calibrated control. Operations are now normal. All water connections are dry.
Near Pflugerville, TX 78660
Andy
Job Details: 04/24/2019
RANGE WHIRLPOOL WFE525S0HS1 Arrived on site for range bottom drawer hard to open. Tested and inspected unit and found drawer glide improperly installed. Removed and reinstalled properly. Tested unit and all operations are normal.
Near Austin, TX 78731
Tyler B.
Job Details: 04/24/2019
DRYER MAYTAG MEDC465HW0 "Arrived on site for unit not spinning , found fuse blown, replaced and tested good, advised customer to get vent cleaned."
Near Leander, TX 78641
James
Job Details: 04/24/2019
DRYER MAYTAG MEDX655DW1 Arrived on site and tested operation. Customer stated the unit would run for 10-15 minutes then cut off and take up to 2 hours before they could restart the cycle. Ran unit to test operation and found that after 20 minutes with a load and on no heat the motor began making a loud grinding noise then stopped. Unit will need new motor to repair. I will also order the blower due to it being seized to motor shaft; ordrng 1 279827 (motor) and 1 WP694089 (wheel)
Near Austin, TX 78704
Leonardo
Job Details: 04/24/2019
MICROWAVE WHIRLPOOL WMH31017FS Arrived on site to test unit for light not turning off. Test unit and found bad board. Replaced board test unit and unit test good light turning on and off.
Near Austin, TX 78756
Scott
Job Details: 04/24/2019
DISHWASHER KITCHENAID KDTE104DWH0 Arrived on site for poor washing . Found weak wash motor . Ran diagnostics no error codes . Replaced sump and motor ran diagnostics all checked normal . Nonwater leaks detected at time of service . Job complete .
Near Kyle, TX 78640
Robert
Job Details: 04/24/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on job for complaints of no ice found deli drawer and control wet and corrosion will need to replace drawer and control. Left control unplugged. Office to schedule when door is in.; ordrng 1 W10815674 (dor-fip ss) and 1 WPW10677119 (cntrl-elec)
Near Austin, TX 78745
Leonardo
Job Details: 04/24/2019
RANGE KITCHENAID KFGG500ESS2 Arrived on site to replace valve. Replaced valve and found unit working but ignitor not igniting all the time. Replaced dis board test unit and unit test good unit heating to 350. Test light switch and found gray wire was not connected to light switch. Secured connection and test unit and unit test good.
Near Rogers, TX 76569
Joel G.
Job Details: 04/24/2019
OVEN MAYTAG MER8700DS1 "Arrived on site for oven not reaching temp. Found an open bake element, replaced and verified temps. Verified operation."
Near Austin, TX 78749
Luis
Job Details: 04/24/2019
REFRIGERATOR KITCHENAID KRFF302EBS00 Arrived on site for shelf issues. Found crisper shelf missing support bracket ordering new support bracket. ; ordrng 1 WP12227303WD (BRACE)
Near Georgetown, TX 78626
Arthur B.
Job Details: 04/24/2019
REFRIGERATOR WHIRLPOOL WRT311FZDM00 "Arrived onsite for customer complaint of water puddling on top shelf of RC section on top mount refrigerator. Upon inspection, it was found small amount of moisture. Advised customer was excess from defrosting drain channel from prior tech. No other issues found. All water connections were dry at time of service."
Near Georgetown, TX 78633
Arthur B.
Job Details: 04/24/2019
REFRIGERATOR GE GSE26HSECHSS Arrived onsite for customer complaint of SxS refrigerator not making ice nor dispensing ice. Removed bucket and found auger broken inside bucket. Also found icemaker make ice as intended. Ordering ice bucket. R/S for Friday 4/26. All water connections were dry at time of service.; ordrng 1 WR17X12138 (bucket & auger asm)
Near Rogers, TX 76569
Joel G.
Job Details: 04/24/2019
DRYER WHIRLPOOL WED4815EW1 Arrived on site for dryer not heating. Found open hi limit thermostat. Replaced and verified proper cycling temps. Informed customer to get venting system cleaned before using dryer and informed them of regular venting cleaning and fire hazards.
Near Austin, TX 78703
Leonardo
Job Details: 04/24/2019
TRASH COMPACTOR JENN-AIR TC707S3 Arrived on site to test unit for unit not working. Test unit and found power switch spring had come of track not allowing the power switch to make contact. Secured spring test unit and unit test good.
Near Spicewood, TX 78669
Brandon
Job Details: 04/24/2019
WASHER MAYTAG MAH7500AWW "Arrived on site for customer complaint of unit not filling with water properly, found faulty water valve, I replaced valve, unit tested good.
Near Austin, TX 78749
Robert
Job Details: 04/24/2019
DISHWASHER MAYTAG MDB8959SAB0 Arrived on job for complaints of buttons not working. Found the console will need to be replaced. . After replacement test operation. No leaks detected at time of service
Near Lorena, TX 76655
Al
Job Details: 04/24/2019
WASHER MAYTAG MVWB835DC4 Arrived to inspect washer not draining. Confirmed the complaint and removed and replaced the drain pump and control.Reassembled and tested the unit and unit tested as designed.JOB COMPLETE
Near Georgetown, TX 78633
Lou
Job Details: 04/24/2019
REFRIGERATOR AMANA AFF2534FEW "Arrived on site to inspect refrigerator making humming noise. Upon further inspection, I placed the unit in diagnostics and tested the fans and all sounded good except for the damper. When testing the damper, when it opened it make a loud rattling noise and the customer identified the noise.. I am ordering the damper and. Scheduled return service No water leaks observed during service.; ordrng 1 WPW10196393 (damper control assy)"
Near Dripping Springs, TX 78620
Brandon
Job Details: 04/24/2019
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Arrived on site for customer complaint of unit leaking, found defrost drain line was clogged, as well as signs of door being open while unit was running. I instructed customer to defrost unit. Tested good."
Near Austin, TX 78745
Scott
Job Details: 04/24/2019
DRYER AMANA NED4655EW1 "Arrived on site for not drying , taking multi cycles to dry and lint building up on clothes .Unit is heating up properly ran air flow test and found massive air flow restriction . Recommended to had customer contact apt office to get vents cleaned out . No lint build up at time at service . Job complete ."
Near Cedar Park, TX 78613
Lou
Job Details: 04/24/2019
DRYER MAYTAG MEDB855DC4 "arrived on site to inspect dryer door not closing. Upon further inspection, I found that the door catch was broken. I removed and replaced the catch and tested the door and it closes/latches as designed. No lint observed during service, job completed."
Near Austin, TX 78737
Luis
Job Details: 04/24/2019
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Arrived on site for fresh food evaporator incased in ice. Customer defrosted unit replaced defective defrost thermistor,secured thermistor to correct location on suction line using foil tape and a zip tie. Secured cover with 4 screws powered unit on checked air flow good
Near Pflugerville, TX 78660
Andy
Job Details: 04/24/2019
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site for dishwasher not drying properly. Checked for error codes and found none. Tested and inspected unit and found all operations are normal. Spoke with customer on use and care and practice for best performance. No water leaks present at time of service.
Near Killeen, TX 76542
Arthur B.
Job Details: 04/24/2019
FREEZER GE GFE28HSHGSS Arrived onsite to install FC icemaker from prior tech’s diagnosis. Removed an replaced icemaker. Reassembled. Icemaker called for water immediately. No other issues found. All water connections were dry at time of service.
Near Marble Falls, TX 78654
Cliff
Job Details: 04/24/2019
DRYER WHIRLPOOL WED8620HW0 Arrived on site to diagnose a dryer that is making unusual noise. Tested unit and found Motor vibrating abnormally. Install damper pad on motor mounting assembly and tested unit. Found all is functioning properly at this time.
Near New Braunfels, TX 78132
Kevin
Job Details: 04/24/2019
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site and replaced fresh food thermistor harness diagnosed on previous visit, refrigerator has started cooling requested that customer monitor refrigerator for correct operation. No water leaks from connections at time of service, job complete"
Near Leander, TX 78641
James
Job Details: 04/24/2019
WASHER WHIRLPOOL WTW7040DW0 Arrived on site and tested operation. I found hot water valve stuck open allowing water to slowly run into unit when not in use. I found both supply valves to be leaking and instructed customer of issue. Installed new valve from housing and tested for leaks. Unit tests good. Job complete. Water valves at wall are turned off due to them leaking.
Near Georgetown, TX 78633
James
Job Details: 04/24/2019
MICROWAVE WHIRLPOOL WMH32519FS0 Arrived on site and tested operation. I found a loud humm from high voltage system and no operation from magnetron. Uninstalled unit and tested components and found that mag has failed. Installed new mag cap and diode and tested operation. Unit working properly. Job complete
Near Smithville, TX 78957
Steve C.
Job Details: 04/24/2019
WASHER WHIRLPOOL WTW4816FW1 "Arrived on site for the unit is not working properly. Tested the unit in diagnostics and received error codes F8e3 overflow,and F7e5 shifter.
Near Marble Falls, TX 78654
Cliff
Job Details: 04/24/2019
DRYER MAYTAG MGDB835DW4 arrived on site to diagnose a dryer that is making unusual noise. Tested unit and found rollers for unit worn out. Replaced for rollers and idler pulley as they come as a set. Tested unit and found all is functioning properly at this time
Near Georgetown, TX 78628
Thomas L.
Job Details: 04/24/2019
REFRIGERATOR GE ZFSB23DXCSS Removed and replaced failed compressor inverter. Compressor now started and can hear for refrigerant flowing. Customer will need to allow ample time for unit to reach normal operating temperatures
Near Georgetown, TX 78633
Thomas L.
Job Details: 04/24/2019
RANGE KITCHENAID KGCU462VSS02 arrived on site for two burners not igniting. It turns out that the real complaint is the unit was shipped without 2 drip pans part number W10250473. Instructed customer missing parts must go through homebuilder. Our office will contact home builders office to inform them of situation.Fred.
Near Austin, TX 78738
Paul
Job Details: 04/24/2019
MICROWAVE KITCHENAID KBHS109BSS00 "Arrived onsite for the microwave that was giving an F2E1 error message. I found the panel displaying the F2E1 error. I found none of the buttons responding on the panel, it would just beep when a button was pressed. I did a power reset to the microwave, erased the error codes, and tested the unit. The unit is working as designed. Call complete."
Near Pflugerville, TX 78660
Andy
Job Details: 04/24/2019
WASHER MAYTAG MVWX655DW1 "Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and now only agitator works and agitator alone spins in spin cycle. Needs cam assembly, control and suspension rods. Authorization needed. Office to schedule. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 W10721967 (CAM ASSEMBLY ) and 1 W10902814 (WASH PLATE ) and 1 W10913953 (ACTUATOR ) and 1 W11116592 (CONTROL )"
Near Austin, TX 78737
Robert
Job Details: 04/24/2019
RANGE KITCHENAID KSGG700ESS1 Arrived on job for complaints of left front burner not working. Found the spark model not working on one outlet. Replaced model and test.
Near New Braunfels, TX 78130
Kevin
Job Details: 04/24/2019
COOKTOP WHIRLPOOL G7CE3034XS00 "Arrived on site and found right front switch has failed, replaced switch and connector end. Element is now operating properly. Job complete."
Near Marble Falls, TX 78654
Jonathan S
Job Details: 04/24/2019
DISHWASHER KITCHENAID KDTE204DSS0 "Arrived on site for dishwasher not powering on. Performed diagnostics and tested voltage to junction box. Tested voltage to control and found within range. Disconnected UI and tested control. Found failed control. Removed failed control and installed. Found same results. Unplugged UI and no response from control. Tested loads on door switch, drain pump, wash motor and OWI. All within range. Removed UI and installed new for testing, same results. Will need to replace control and plug each component up individual to found failure. Requesting to return with 2 controls Incase one fails. Office to schedule appointment when ETA is available.; ordrng 1 SEENOTE (SCH APT) and 2 W10866116 (CONTROL)s"
Near Waco, TX 76710
Al
Job Details: 04/24/2019
DISHWASHER JENN-AIR JDB9800CWX2 Arrived to inspect dishwasher not working.Confirmed the complaint and removed and replaced the panel control.Reassembled the unit and unit tested as designed.All water lines were dry at the time of service
Near New Braunfels, TX 78132
Kevin
Job Details: 04/24/2019
ICE MACHINE WHIRLPOOL KUIX305ESS1 " Arrived on site for no ice production found water level sensor harness isn’t making a good connection. Replaced recirculating pump, After correcting it is operating properly, no further repair is needed, no water leaks detected at time of service, job complete."
Near Austin, TX 78738
Paul
Job Details: 04/24/2019
WASHER WHIRLPOOL MHW5500FC1 Arrived onsite for the washer leaking again. I found the hot water fill hose leaking at the fill valve. I tried flipping the hose washer but it still leaks thru the hose nipple (see pic). The hose is defective and needs to be replaced. I explained to the customer that the machine is not leaking and advised the customer to call the installer to get the hose changed. Call complete.
Near Hutto, TX 78634
Andy
Job Details: 04/24/2019
REFRIGERATOR WHIRLPOOL WRS325SDHBO1 "Arrived on site for refrigerator slow ice production and only making crushed ice. Tested and inspected unit and found ice not being able to produce due to being jammed with ice cube, and ice only dispensing crushed ice due to failed ice container. Cleared jammed ice and removed failed ice container and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service."
Near Austin, TX 78746
Luis
Job Details: 04/24/2019
FREEZER KITCHENAID KBSD602ESS00 Arrived on site for rust and ice build up in freezer. Opened freezer door found ice forming and rust on roof of freezer. Diagnosed air leaking between plastic outside liner and where metal liner meet inside freezer. Pushed on plastic liner rust water leaking from inside liner. Called tech support per tech support air leak in liner and not repairable. Customer to contact customer service filE
Near , TX 78633
Thomas L.
Job Details: 04/24/2019
MICROWAVE WHIRLPOOL WMH32519HZ1 Arrived on site for light flickering during operation. Found that the secondary switch was beginning to fail. Removed and replaced interlocks. All operations are normal.
Near Austin, TX 78750
Tyler B.
Job Details: 04/24/2019
WASHER WHIRLPOOL WTW8200YW0 "Arrived on site for unit giving f-51 error, ran unit and found excessive noise from bearing in unit, also found motor position sensor has failed, also found unit filling slowly and would need valves.
Near Bastrop, TX 78602
Steve C.
Job Details: 04/24/2019
BUILT IN COFFEE JENN-AIR JBC7624BS00 Arrived on site for the unit is not making coffee. Tested the unit and the unit will display adjust fine coffee And nothing will come out. Called Whirlpool Andy And advice to replace the infusion and heater. Will also order the grinder due to the display error. Office will need to reschedule the customer due to xpart.; ordrng 1 W10661793 (heater) and 1 W10661796 (grinder) and 1 W10661810 (infusion)
Near New Braunfels, TX 78132
Kevin
Job Details: 04/24/2019
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site and replaced evaporator fan/harness recommended for fresh food evaporator frosting over. Refrigerator will take 18 to 24 hours to cool down properly. No water leaks from connections at time of service, job complete."
Near Spicewood, TX 78669
Brandon
Job Details: 04/24/2019
WASHER WHIRLPOOL WTW8500DC5 "Arrived on site for customer com paint chip on cabinet, ordering cabinet. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (2 HOUR JOB) and 1 W10677266 (cabinet)"
Near Sunset Valley, TX 78745
Leonardo
Job Details: 04/24/2019
OVEN KITCHENAID KOSE500ESS02 Arrived on site to test unit for unit not heating to temp. Test unit and found unit temp off set unit to 350 and unit only getting to 308. Replaced sensor test unit by heating to 350 and unit getting to 354 job complete. Showed customer how to do a calibration if needed.
Near Waco, TX 76711
Al
Job Details: 04/24/2019
DRYER MAYTAG MEDB765FW0 "Arrived to inspect dryer F4E1 error code.Customer stated they recently had a power outage in the area, that’s when the dryer gave the errors code.I checked all components of the unit and unit tested as designed.CODE CLEARED JOB COMPLETE"
Near Leander, TX 78641
Jonathan S
Job Details: 04/24/2019
WASHER WHIRLPOOL WTW4855HW0 "Arrived on site for washer making noises when in spin cycle. Customer stated that is sounded like coins in washer,. Performed diagnostics mode and ran manual spin mode, no abnormal sounds. Disassembled unit to gain access to tub. Found objects under wash basket (see SD-QuickPic). Assembled unit and tested. All tested good, no water leaks present."
Near Austin, TX 78724
Leonardo
Job Details: 04/24/2019
RANGE WHIRLPOOL WFE505W0HS1 Arrived on site to replace glass door. Replaced glass test unit and unit test good no damaged found on new glass door.
Near Austin, TX 78721
Joseph C.
Job Details: 04/24/2019
OVEN WHIRLPOOL WFG320M0BS3 "Arrived on site for “light bulb not coming on” complaint. Inspected unit and found internal bulb blown. Removed and replaced bulb.
Near Kyle, TX 78640
Kevin
Job Details: 04/24/2019
WASHER MAYTAG MVWX655DW1 Arrived on site and set washer into diagnostic cycle and found during agitation and spin wash plate is moving properly but tub is not. Removed wash plate and inspected tub and found hub is broken. Replaced hub and wash plate and washer is now operating correctly. No water leaks detected at time of service
Near Austin, TX 78756
Wesley
Job Details: 04/24/2019
WASHER WHIRLPOOL WGT3300XQ2 Arrived on site and quoted for gearcase overhaul. Customer declined offer and no concession available per CS.
Near Georgetown, TX 78633
Thomas L.
Job Details: 04/24/2019
REFRIGERATOR WHIRLPOOL WRF989SDAM00 Arrived on site for water building up in the floor of the fresh food section under the pantry drawer. I poured water in the drain pan and it did not drain from the fresh food section drain to the pan by the compressor. Inspected drain line at compressor and found it was plugged. This plug caused the fresh food section water to back up and it also caused the fresh food section drain line to freeze. This drain line is the wall and will need to be manually defrosted.
Near Austin, TX 78723
Joseph C.
Job Details: 04/24/2019
REFRIGERATOR MAYTAG MFI2570FEZ06 "Arrived on site for “fresh foods area has foods freezing in it” complaint. Inspected unit and found rc thermistor failing. Removed and replaced icemaker harness. Manually force icemaker fill. Unit is performing as designed. No leaks detected, at time of service."
Near Austin, TX 78738
Paul
Job Details: 04/24/2019
WASHER MAYTAG MHW6000XW2 Arrived onsite for the washer with water leaking in the tub. I found the fill valve weeping. I replaced the fill valve and tested the machine. The unit is working as designed and there were no water leaks present at the time of service. Call complete.
Near Killeen, TX 76541
Arthur B.
Job Details: 04/24/2019
WASHER MAYTAG MVWB765FW0 Arrived onsite for customer complaint of top load washer leaking from bottom. Tested unit and found drain tube in house backed up. Advised to have house drain snaked out. No other issues found. All water connections were dry at time of service.
Near Smithville, TX 78957
Steve C.
Job Details: 04/24/2019
WASHER MAYTAG MVWB765FW0 "Arrived on site for the unit is not working properly. Customer advised that the unit goes off balance and gives a LF error code. Tested the unit In diagnostics and received error codes F8e1 long fill, and F0e3 off balance. Found the dispenser tray is rusted on the left side and cause clothes to stain. The unit will need a new suspension, valve housing, and tray. Office will need to reschedule the customer due to unable to get any Internet service at their house.; ordrng 1 W10919352 (drawer) and 1 W11172234 (HOUSING)"
Near Austin, TX 78723
Joseph C.
Job Details: 04/24/2019
MICROWAVE WHIRLPOOL WMH31017HS2 "Arrived on site for “dented microwave door” complaint. Inspected unit and found small dent on microwave door. Removed and replaced microwave door
Near Austin, TX 78750
Tyler B.
Job Details: 04/24/2019
WASHER WHIRLPOOL WFW85HEFC1 "Arrived on site for unit door locked, found units drain clean found wl sensor gold, replaced door latch and tested good, no leaks on site"
Near Spicewood, TX 78669
Brandon
Job Details: 04/24/2019
REFRIGERATOR KITCHENAID KSC24C8EYY02 "Arrived on site for customer complaint of unit leaking, found clog in drain line, I removed the clog, unit tested good
Near Marble Falls, TX 78654
Jonathan S
Job Details: 04/24/2019
DISHWASHER WHIRLPOOL DU800CWDB5 "Arrived on site for dishwasher not powering on. Per diagnostics and tested voltage going to timer control. Found 120 volts. Gained access to timer and found connector had melted to timer. Inspected sump and found signs of water leaking at sump housing. Found harness connector to motor had burnt as well , possibly causing timer failure. Unit was manufactured during 1997 and 98. Sump may not fit tub due to age of unit. Will return with wire harness, timer, sump and motor. Office to schedule appointment when ETA is available.; ordrng 1 3378766 (WIRE HARNESS ) and 1 SEENOTEANDSTICKYNOTE (SCH APT RETURN RECOMMEND TO REPLACE UNIT) and 1 WIREHARNESSTOMOTOR (HARNESS AT MOTOR ) and 1 WP3369011 (SUMP HOUSING ) and 1 WP8283457 (MOTOR ) and 1 WP8535365 (TIMER)"
Near Bastrop, TX 78602
Steve C.
Job Details: 04/24/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site for the unit has frost buildup in the freezer and ice will not dispense. Found the ice will not dispense from the door and also there Is frost buildup in the top section only. Found the unit will need a new ice chute and the auger. All water connections were dry at the time of service.; ordrng 1 W11098702 (door-ice) and 1 W11202789 (AUGER)
Near Temple, TX 76501
Joel G.
Job Details: 04/24/2019
WASHER WHIRLPOOL CAE2745FQ0 Front panel is damaged. Office will need to reschedule with customer once part is received. Washer isn’t hooked up.; ordrng 1 W11112256 (panel)
Near Austin, TX 78732
Paul
Job Details: 04/24/2019
DISHWASHER WHIRLPOOL KUDP01ILBS3 Arrived onsite to replace the previous diagnosed parts. I replaced the pump and motor. I tested the unit and it is working as designed. There were no water leaks present at the time of service.
Near Waco, TX 76706
Al
Job Details: 04/24/2019
WASHER WHIRLPOOL WFW6620HW0 "Arrived to inspect washer with NO power and out of balance.Attempted to start the unit and unit did not respond to my touch.Second attempt the unit powered up and began operating.Service tested the unit and unit tested as designed.I stood by and waited a full 25 minutes for customer to wash a load of towels and paid special attention to the final 3-4 minutes while the unit was in final high speed spin. The customer had a video of the last 3 minutes where the washed was shaking “horribly”. I never saw the unit preform any other than designed.I checked the tub, counter weights, blow tube, control for defective parts and found NONE.Shocks were in tact and door latch was fully operational at the time of service.All water lines were dry at the time of service.JOB COMPLETE"
Near Granite Shoals, TX 78654
Cliff
Job Details: 04/24/2019
REFRIGERATOR WHIRLPOOL WRF540CWHZ00 Arrived on site to diagnose a refrigerator that is not cooling. Tested unit and found start relay for compressor shorted out. Replaced relay and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Georgetown, TX 78628
Jonathan S
Job Details: 04/23/2019
REFRIGERATOR ELECTROLUX FRT21G4W1 Customer thought that unit had a filter. Wants to cancel. Spoke with service manger (CS). Cancel ticket
Near Kyle, TX 78640
Leonardo
Job Details: 04/23/2019
UNKNOWN UNKNOWN 1.23E+12 Oil change
Near New Braunfels, TX 78130
Robert
Job Details: 04/23/2019
WASHER WHIRLPOOL WFW5620HW Samsung washer in home
Near New Braunfels, TX 78132
Robert
Job Details: 04/23/2019
OVEN KITCHENAID KOSE500ESS02 Arrived on job for complaints of no heat. Found the TOD open. ; ordrng 1 WP4449751 (thrmst-fix)
Near Austin, TX 78735
Brandon
Job Details: 04/23/2019
WASHER WHIRLPOOL WTW4855HW1 "Arrived on site for customer complaint of agitator being loose, found bolt had come loose, I added locktite to bolt and tightened, unit tested good."
Near Georgetown, TX 78626
Jonathan S
Job Details: 04/23/2019
RANGE FRIGIDAIRE FFGH3054US "Arrived on site for oven mounting bracket not installed and making noise when cooling fan turns on. Found cooling making humming noise. (Gained access to cooling fan and found not mounted correctly, not allowing fan to turn freely. Corrected fan and tested unit). From vibration sound from frame. Adjusted back panel and tested. Leveled unit. All tested good."
Near Pflugerville, TX 78660
Steve C.
Job Details: 04/23/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site for the unit is making a vibration noise. Customer has a video where the unit is making a vibration noise. Tested the unit and found the vibration noise will go away if you push on the door. Found the copper lines are hitting the bottom panel near the compressor. Use the sealer pads to put around the copper. Tested the unit and the unit is working properly. All water connections were dry at the time of service.
Near Killeen, TX 76541
Arthur B.
Job Details: 04/23/2019
RANGE FRIGIDAIRE FFEF3016TSC Arrived onsite for customer complaint of door oven door handle broken. Confirmed issues. Ordering handle and screws. ordrng 2 316433303 (screw)s and 1 5304520635 (HANDLE BLK)
Near Pflugerville, TX 78660
Steve C.
Job Details: 04/23/2019
RANGE WHIRLPOOL AGR5330BAB3 Arrived on site for the unit oven will not ignite. Remove the back panel and found unit is infested with roaches and it damaged the control board. Advise the customer that work or will not cover any parts or labor. Customer advised that they will be contacting the supplier. No gas leak present.
Near Taylor, TX 76574
Andy
Job Details: 04/23/2019
DRYER WHIRLPOOL WED4815EW1 Arrived on site for dryer making loud noise. Tested and inspected unit and found failed blower wheel. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near , TX 78738
Luis
Job Details: 04/23/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for damaged parts found damaged Left side door,freezer door,nameplate,right side deli glide and middle freezer drawer wheel. Ordering all parts to correct damaged issues. ; ordrng 1 W10248555 (ROLLER) and 1 W10643690 (AXEL) and 2 W10737605 (SCREW)s and 3 W10737730 (RIVET)s and 1 W10815695 (DOOR L SS) and 1 W10815701 (FREEZER DOOR) and 1 W10847525 (SLIDE) and 1 W10847589 (CNOTE GREY ADAPTER) and 1 W10909682 (NAMEPLATE)"
Near Taylor, TX 76574
Andy
Job Details: 04/23/2019
WASHER WHIRLPOOL WTW4616FW2 "Arrived on site for washer not completing cycles. Tested and inspected unit and found failed control, capacitor and actuator. Removed failed parts and replaced with new. Tested unit and all operations are normal. Spoke with customer on use and care and practice for best performance. No water leaks present at time of service."
Near Buda, TX 78610
Kevin
Job Details: 04/23/2019
WASHER MAYTAG MHW3505FW0 "Arrived on site and found door is sagging, will need to replace hinge and bracket will bring back any plastic that might break during repair. No water leaks detected at time of service ; ordrng 1 W10626041 (handle) and 1 W10839743 (bracket) and 1 W11316776 (DOOR INNER) and 4 WPW10208398 (cap)s and 1 WPW10208415 (door hinge) and 1 WPW10424239 (door-outer)"
Near Dripping Springs, TX 78620
Brandon
Job Details: 04/23/2019
RANGE GE PT7050SF8SS "Arrived on site for customer complaint of oven being to hot, found unit was off by 10 degrees, I calibrated oven, instructed customer on how to calibrate, unit tested good.
Near Cedar Park, TX 78613
Lou
Job Details: 04/23/2019
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "arrived on site to inspect ice maker not working. Upon further inspection, I found the ice bin full of ice. Iced that it was making ice just fine, they just couldn’t get any out of it. I checked the ice dispenser motor and found it not operating. Also, the FC LED was not working. I checked the fc door switch and found it not completely connected. Once I reconnected it, the motor came on. The customer agreed to the repair and I notified the office of the agreement and quote. No water leaks observed during serviceOrdering the FC LED, CNOTE-LSO, ; ordrng 1 CNOTE (LSO) and 1 CNOTE (OFFICE TO CHARGE CC ON FILE) and 1 WPW10515057 (light)"
Near Round Rock, TX 78664
Tyler B.
Job Details: 04/23/2019
REFRIGERATOR FRIGIDAIRE LFSS2612TE "Arrived on site for noisy unit, found ic maker jammed making knocking noise, replaced ice maker and tested good, no leaks on site"
Near Elgin, TX 78621
Steve C.
Job Details: 04/23/2019
WASHER MAYTAG MLG2000AWW Arrived on site for the unit cuts off when the selector switch is on hot in the wash cycle. Tested the unit and found the water temperature switch is defective. Also found the shocks on the unit are weak. Found the parts are discontinued and no longer available. Customer only paid for the service fee.
Near Round Rock, TX 78664
Tyler B.
Job Details: 04/23/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Arrived on site for unit door French flap not closing, when door opened, was able to removed and reset back on to mounts and tested good, no leaks on site"
Near Round Rock, TX 78665
Tyler B.
Job Details: 04/23/2019
WASHER MAYTAG MVWC565FW2 Arrived on site for unit not started my found latch faulty replaced latch and supplied latch was defective or used. Unit will need latch to complete. No leaks on site; ordrng 1 W11307244 (LATCH)
Near Elgin, TX 78621
Steve C.
Job Details: 04/23/2019
DRYER WHIRLPOOL WED4815EW1 Arrived on site for the unit will not turn on. Found the thermal fuse has no continuity. Replace the thermal fuse and tested unit. Unit is still not working. Replace the timer and the push to start button and the unit is working properly. Advice password to clean air vents every six months.
Near Pflugerville, TX 78660
Steve C.
Job Details: 04/23/2019
WASHER WHIRLPOOL MVWB755DW0 Arrived on site for the unit is making noise. Customer advised the noise will happen right away. Customer also advise that the unit is making a bird chirping noise. Found the unit will need a new gear case and a new inner basket due to noise. Advise customer that the parts are covered under the extended warranty manufacture and quoted the customer for labor $269.99 plus tax. Customer only paid for the service fee on the first visit. Advise customer the office will be contacting them to reschedule.; ordrng 1 W10811957 (spin basket)
Near Temple, TX 76502
Al
Job Details: 04/23/2019
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived to inspect refrigerator not cooling. Confirmed the complaint and and removed the drawers in the FF section and observed a huge block of ice behind the drawers. I ordered the UI, High voltage control and will return with the harness.Customer signed the refrigerator defrost waiver on this appointment.Customer rescheduled for Friday 4/26/19 . OFFICE TO CALL 24 hours beforehand so customer can began defrosting the unit.W11089931 UI panelW10843055 Control ; ordrng 1 CNOTE (PLEASE CALL 24-48 HOURS B4 APPOINTMENT SO SHE CAN DEFROST ) and 1 W10843055 (CONTROL HIGH VOLTAGE ) and 1 W11089931 (UI PANEL)"
Near Georgetown, TX 78628
Joel G.
Job Details: 04/23/2019
WASHER MAYTAG MVWX655DW1 "Arrived on site to diagnose washer not spinning or agitating. Ran diags and error motor failure. Found a broken capacitor. Replaced, verified operation. Recalibrated. Verified no water leaks at time of svc call. Drain is secure. Customer had no email."
Near Lakeway, TX 78734
Brandon
Job Details: 04/23/2019
OVEN WHIRLPOOL WOD77EC7HS01 "Arrived on site to replace control and panel, after replacing, unit tested good."
Near Kyle, TX 78640
Robert
Job Details: 04/23/2019
WASHER WHIRLPOOL MVWX655DW1 "Arrived on job to replace gearcase , cam, actuator and wash plate. After replacement ran calibration and diagnostics."
Near Pflugerville, TX 78660
Steve C.
Job Details: 04/23/2019
REFRIGERATOR JENN-AIR JFFCC72EFS00 "Arrived on site for the unit is not freezing or cooling. Tested unit and found the control board is defective. Replace the control board and tested the unit. Also found the door latch to the filter housing will not close. Will need to order the filter housing, door, and latch. Office will need to reschedule customer with the second appliance.; and 1 W10794369 (housing) and 1 W10895921 (cover-filt) and 1 WP2223877 (latch)"
Near Pflugerville, TX 78660
Steve C.
Job Details: 04/23/2019
COOKTOP JENN-AIR JED4430WB02 "Arrived on site for the unit fan will not work. Tested the unit and the fan only works on medium and with the unit is set to low and will make a pop noise. Found the blower has shorted. Unit will need a new control, control tch, And a blower. Office will need to reschedule the customer.; ordrng 1 CNOTE (2ND APPLIANCE ) and 1 WPW10190396 (cntrl-elec) and 1 WPW10190398 (cntrl-tch ) and 1 WPW10338537 (blower)"
Near Leander, TX 78641
James
Job Details: 04/23/2019
REFRIGERATOR WHIRLPOOL GI6SARXXF02 Arrived on site and tested operation. I found that the dispenser makes a hammering noise when dispensing but ice maker fills normal with no sound. Unit has failed valve causing issue. Installed new valve and tested operation. U it tests good and all water connections dry at time of service. Job complete
Near Cedar Park, TX 78613
Lou
Job Details: 04/23/2019
WASHER MAYTAG MVWB835DW2 "arrived on site to install previously diagnosed and ordered parts. At the previous service call I found the drain pump not operating properly and the gearcase made a loud grinding whining noise. I removed the drain pump, gearcase and clutch and tested the unit and it operated as designed. Customer advised that she noticed the warm water function was not working and was not reported at the last service call. When I tested the unit, the warm water was operating, but when I removed the water hose from the valve, I found they had a good amount of debris in the screens. I am ordering the valve and CNOTE-AUTHORIZATION. Office to schedule return service. No water leaks observed during service.; ordrng 1 CNOTE (AUTHORIZATION ) and 1 W11165546 (VALVE )"
Near Austin, TX 78753
Luis
Job Details: 04/23/2019
REFRIGERATOR AMANA ASD2620HRW Arrived on site for cooling issue. Diagnosed failed compressor. Compressor . Customer will call back if they approve repair.