Near Taylor, TX 76574
Nathaniel B.
Job Details: 07/27/2018
Model WMH32519FW0, Unit has a 1 year extended warranty through the builder, Arrived on call for microwave will not turn on, found that microwave does turn on but has a complaint of interior light flickering and intermittent no heat condition, found interior light flickering when door is open and closed, replaced interlocks and switches and all checks good unit is heating and interior lights are not flickering know, call complete.
Near Taylor, TX 76574
Nathaniel B.
Job Details: 07/27/2018
Model WMH32519FW0, Unit has a 1 year extended warranty through the builder, Arrived on call for microwave will not turn on, found that microwave does turn on but has a complaint of interior light flickering and intermittent no heat condition, found interior light flickering when door is open and closed, replaced interlocks and switches and all checks good unit is heating and interior lights are not flickering know, call complete.
Near Georgetown, TX 78633
Dona
Job Details: 07/27/2018
Arrived on site for vibration found on right rear panel on bulkhead With vibrations to outer panel, tightened bulkhead and added sound pad to reduce vibrations from expansion and contraction when heating element is cycling. Ran unit through numerous test cycles. Found no abnormal vibrations following repair of bulkhead. Verified airflow and ducting clear. Unit is operating to manufacture specifications. Unit is level.
Near Austin, TX 78717
Lou
Job Details: 07/27/2018
arrived on site to inspect dishwasher bottom drawer falling out. Upon further inspection, I pulled the bottom drawer out of the unit and when I did, the unit tilted forward. I found that the mounting brackets were not screwed to the cabinet. Due to the installation, the unit would not mount on both sides, so I mounted the right side to the cabinet and the left side mount was wedged against the inside of the cabinet so that it would not fall forward. I could not mount the unit as the mounting trim of the cabinet was not large enough. I tested the unit with the right side mounted and I raised the leveling feet and the unit operates as designed. No water leaks observed during service. Job completed.
Near Georgetown, TX 78633
Chase
Job Details: 07/27/2018
MEDB765DC arrived on site to check dryer for noisy operation and vibration. Sound vibration coming from rear panel where it meets the right side panel. Added sound dampening pad and adjusted the feet. All sounds of dryer are normal after adjustments. Inform customer that when heating element Cycles on and off there may be increase sound do two expansion and contraction of metal
Near Austin, TX 78717
Lou
Job Details: 07/27/2018
arrived on site to inspect oven door glass broken. Upon further inspection, I found that the oven door outer glass had broken. It is the glass that is on the outer backside of the door. I removed and replaced the glass and vacuumed up all glass debris and tested the unit and operated as designed. Job completed.
Near Austin, TX 78757
Scott
Job Details: 07/27/2018
Range with broken handle. Electric, whirlpool
Near Georgetown, TX 78626
Tyler B.
Job Details: 07/27/2018
Near Marble Falls, TX 78654
Thomas L.
Job Details: 07/27/2018
Arrived on site and tested unit. Found fresh food evap thermistor reading out of range. Installed new fan and thermistor kit. Tested for proper operation. Unit working properly. All water connections were dry at time of service. Job complete.
Near Taylor, TX 76574
Nathaniel B.
Job Details: 07/27/2018
Model MRT118FFFM00, Autho. MFP3R00EPL1 , Arrived on call for complaint of not cooling on both compartments, arrived on call and freezer is at 28 degrees and fresh food is at 62 degrees was not able to put unit in to diag. Even with tech line help called tech line and spoke to red, file number 7722570216 found defrost issue and frosting issue, will need to order correct control and will use evap sensor for freezer on return and will also order fan blade kit, will reschedule for 8/1/18
Near Taylor, TX 76574
Nathaniel B.
Job Details: 07/27/2018
Model MRT118FFFM00, Autho. MFP3R00EPL1 , Arrived on call for complaint of not cooling on both compartments, arrived on call and freezer is at 28 degrees and fresh food is at 62 degrees was not able to put unit in to diag. Even with tech line help called tech line and spoke to red, file number 7722570216 found defrost issue and frosting issue, will need to order correct control and will use evap sensor for freezer on return and will also order fan blade kit, will reschedule for 8/1/18
Near New Braunfels, TX 78130
Robert
Job Details: 07/27/2018
WTW4816FW2 Arrived on job for complaints of not spinning. Ran diagnostics and lid wouldn’t latch. Replaced latch and run diagnostics and operation normal. No leaks detected at time of service. Job complete
Near Georgetown, TX 78626
Tyler B.
Job Details: 07/27/2018
Near Austin, TX 78745
Kevin
Job Details: 07/27/2018
Arrived on site and checked unit into diagnostic cycle and found code for basket speed fault, spoke with commercial tech line and they recommended replacing actuator with the new design. Parts are still covered under manufacturer warranty. Quoted customer for total labor TL110 $174.99 No water leaks from connections at time of service, job complete.
Near Austin, TX 78727
Lou
Job Details: 07/27/2018
arrived on site to inspect microwave not working. Upon further inspection, I found that the inner light comes on, but the unit does not come on. I found that the lower switch had a burnt connection. I replaced the connector and removed and replaced the upper and lower switches along with the interlock. I tested the unit and the unit operated as designed. Job completed.
Near New Braunfels, TX 78130
Robert
Job Details: 07/27/2018
WDF330PAHS2 Arrived on job for complaints of door not opening correctly. Found on left side bushing and spring missing. Replaced bushing and spring. Operation normal. No leaks detected at time of service.
Near Copperas Cove, TX 76522
Arthur B.
Job Details: 07/27/2018
EED4400VQ0 (Dryer) - Arrived onsite for customer complaint of dryer not starting. Found dryer door switch not clicking. Removed and replaced door switch. Tested unit. Unit now starts and heats as intended. Dryer vent and lint trap was clean of lint at time of service.
Near Johnson City, TX 78636
Brandon
Job Details: 07/27/2018
Arrived on site for washing machine not functioning properly and going straight into a drain. I accessed control board, and removed pressure hose, and plugged unit back in, found same problem occurred. Found faulty control board. I replaced control board unit tested good, water lines were dry at time of service.
Near Kingsland, TX 78639
Thomas L.
Job Details: 07/27/2018
Arrived on site. Found floor scratched in front of range. Cooktop and control working properly. Found oven will not heat. Tested for proper voltage and found only 120 volts getting to unit. Instructed customer that an electrician will have to correct the voltage issue and oven will begin heating properly. Job complete.
Near Round Rock, TX 78664
Tyler B.
Job Details: 07/27/2018
Near Killeen, TX 76549
Arthur B.
Job Details: 07/27/2018
MH1170XSB0 (OTR Microwave) - Arrived onsite to install new door and trim to OTR microwave from tech’s prior diagnosis. Removed damage door and installed new replacement with trim. Reassembled. Tested unit. Unit heats as intended. No other issues found.
Near Austin, TX 78728
Nathaniel B.
Job Details: 07/27/2018
Model WFE515S0EB0, Unit has 1 year extended warranty through the builder, Arrived on call for oven not heating, found l2 on terminal block burned off and coatinf of the main harness on black l2 on main harness is exposed will need main harness and 4 prong range power cord, instructed customer 4 prong range cord is not covered, customer will need to purchase a 4 prong range cord before returning to install parts, main harness comes with a new terminal block, bake and broil element checked good and fuse checked good, will reschedule for 8/2/18, did instruct customer to leave unit unplugged due to this is a fire hazard.
Near Austin, TX 78728
Nathaniel B.
Job Details: 07/27/2018
Model WFE515S0EB0, Unit has 1 year extended warranty through the builder, Arrived on call for oven not heating, found l2 on terminal block burned off and coatinf of the main harness on black l2 on main harness is exposed will need main harness and 4 prong range power cord, instructed customer 4 prong range cord is not covered, customer will need to purchase a 4 prong range cord before returning to install parts, main harness comes with a new terminal block, bake and broil element checked good and fuse checked good, will reschedule for 8/2/18, did instruct customer to leave unit unplugged due to this is a fire hazard.
Near Blanco, TX 78606
Brandon
Job Details: 07/27/2018
Arrived on site for dishwasher not functioning, I found unit would turn on and fill properly just not wash, I found bad wash motor. I replaced wash motor, unit tested good with no leaks at time of service.
Near Killeen, TX 76542
Arthur B.
Job Details: 07/27/2018
WFE530C0ES0 (Freestanding Range) - Arrived onsite for customer complaint of trim hat holds oven glass on range keeps coming off. Found tabs that ho,d glass in place are broken off. Removed both LH/RH trim. Installed new replacements. Reassembled. Door trim now secured. No other issues found.
Near Austin, TX 78723
Joseph C.
Job Details: 07/27/2018
WDT720PADM3 Arrived on site for “no water and no wash” complaint. Inspected unit and found motor shorted and burned sensor, on control. Removed and replaced pump/motor and control. Tested unit. Unit is performing as designed. No leaks detected, at time of service.
Near Austin, TX 78758
Cliff
Job Details: 07/27/2018
Whirlpool refrigerator WRS325SDHZ01. Arrived on site to diagnose a refrigerator that will not stop running water to icemaker assembly. Tested unit and found water valve faulty on unit and not closing. Replaced water valve and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Killeen, TX 76542
Arthur B.
Job Details: 07/27/2018
WTW7800XL0 (Top Load Washer) - Arrived onsite to install new bearing,lid and console to top load washer from tech’s prior diagnosis. Upon disassembly of bearing, found shaft is seized to inner basket. Could not removed inner basket nor shaft. Unit will need new outer tub assembly with inner basket to complete repair. Advised customer of findings. AHS must approve additional parts. OF to R/S. Unit disconnected at this time.
Near Austin, TX 78745
Kevin
Job Details: 07/27/2018
Arrived on site and replaced capacitor diagnosed on previous visit, after replacement ran a calibration cycle and all function has returned to wash machine. No water leaks from connections at time of service, job complete
Near New Braunfels, TX 78132
Robert
Job Details: 07/27/2018
Near New Braunfels, TX 78132
Robert
Job Details: 07/27/2018
WED7000DW2 Arrived on job for complaints of error codeE1F4. Code is for not enough power to heater. Hacked voltage at rear of dryer and got 240v between L2 and neutral. Outlet is miss wired.
Near Blanco, TX 78606
Brandon
Job Details: 07/27/2018
Arrived on site for part hanger, I replaced the valve in the back of refrigerator, unit tested good. I purged the water line coming into unit, found debris in water, I informed customer to have a plumber look at it or the filtration company look at it. No leaks at time of service.
Near Pflugerville, TX 78660
Nathaniel B.
Job Details: 07/27/2018
Model WFE525S0HS0, Arrived on call for scratch in the glass cooktop, replaced cooktop all checks good, call complete.
Near Pflugerville, TX 78660
Nathaniel B.
Job Details: 07/27/2018
Model WFE525S0HS0, Arrived on call for scratch in the glass cooktop, replaced cooktop all checks good, call complete.
Near Round Rock, TX 78681
Tyler B.
Job Details: 07/27/2018
Near Austin, TX 78731
Luis
Job Details: 07/27/2018
Refrigerator-replaced compressor,evaporator and filter drier
Near Horseshoe Bay, TX 78657
Thomas L.
Job Details: 07/27/2018
Arrived on site and inspected unit. Found that right door higher than the left. Leveled unit and right hand door lowered down even with left door. All water connections dry at time of service and unit working properly. Job complete
Near Austin, TX 78759
Cliff
Job Details: 07/27/2018
Whirlpool dishwasher WDT730PAHZ0. Arrived on site to diagnose a dishwasher that is not completing cycles. Tested unit and found drain plug was not removed from garbage disposal at time of installation. Causing a no drain error dishwasher. Removed the plug from garbage disposal and tested unit. Found all is functioning properly at this time. No leaks found at time of service.
Near Horseshoe Bay, TX 78657
Thomas L.
Job Details: 07/27/2018
Arrived on site and tested washer for no fill. Found error code for long fill and shorted thermistor. Installed new water valve and inspected water connections for leaks. Secured drain line to hot water line. Tested unit for proper operation. Unit working properly and no water leaks at time of service. Job complete
Near Pflugerville, TX 78660
Nathaniel B.
Job Details: 07/27/2018
Model MEDC215EW1, Arrived on call for dryer making a clunking noise when running with a load or with out a load in it, found rock in front dryer felt removed it and put unit back together and noise is gone, no parts needed, customer instruct is covered for 1 full year per office, call complete.
Near Pflugerville, TX 78660
Nathaniel B.
Job Details: 07/27/2018
Model MEDC215EW1, Arrived on call for dryer making a clunking noise when running with a load or with out a load in it, found rock in front dryer felt removed it and put unit back together and noise is gone, no parts needed, customer instruct is covered for 1 full year per office, call complete.
Near Wimberley, TX 78676
Brandon
Job Details: 07/27/2018
Arrived on site for customer complaint of noise and ice dispenser not functioning properly. I inspected all fan motors, fan motors tested good, inspected compressor, compressor tested good, inspected ice dispenser, ice dispenser tested good. I explained to customer how the cubes and crushed ice works and how the ice maker will shut off if the bail arm is in the up position. I leveled the unit on its feet. Water lines were dry at time of service. Unit tested good.
Near Austin, TX 78748
Leonardo
Job Details: 07/27/2018
Whirlpool range burners not igniting model: WFG505M0BS3. Arrived on site to test unit for burners not igniting. Test unit and all burners igniting correctly unit working as designed. Advised customer to be careful when cleaning unit if switch harness gets wet it could not work and then start working again when part dries. Job complete no leaks present at this time
Near Round Rock, TX 78681
Tyler B.
Job Details: 07/27/2018
Near Wimberley, TX 78676
Brandon
Job Details: 07/27/2018
Arrived on site for for customer complaint of water leaking into washer when no one was using it and power off. I found bad water valve, I replaced water valve, unit tested good with no leaks at time of service.
Near Pflugerville, TX 78660
Nathaniel B.
Job Details: 07/27/2018
Model KSRJ25IMST10, Arrived on call for ice maker made ice for a day or two and stopped making ice again, found ice maker fill cup is frozen due to bad water valve is leaking when not calling for water, will need to order water valve, will reschedule for 8/1/18 at customers request, no water leaks at time of call.
Near Pflugerville, TX 78660
Nathaniel B.
Job Details: 07/27/2018
Model KSRJ25IMST10, Arrived on call for ice maker made ice for a day or two and stopped making ice again, found ice maker fill cup is frozen due to bad water valve is leaking when not calling for water, will need to order water valve, will reschedule for 8/1/18 at customers request, no water leaks at time of call.
Near Austin, TX 78736
Kevin
Job Details: 07/27/2018
Arrived on site disassemble dryer and replaced igniter, after replacement turned on gas and started dryer observed it igniting for25 minutes on a normal cycle. Took two pictures. Dryer is operating properly no excessive gas aroma detected even with burner exposed. Dryer is new and no lint found in cabinet at time of service. Recommended to customer that vent to exterior be cleaned by a service at least annually to prevent any airflow problems, Job complete.
Near Temple, TX 76504
Arthur B.
Job Details: 07/27/2018
WRT138FZDB00 (Top Mount Refrigerator) - Arrived onsite for tenant complaint of top mount refrigerator not cooling in RC section. When arrived unit was unplugged and fully defrosted. Removed evaporator cover and check foam air channel. Found air passage blocked with foam. Removed obstruction and reassembled. Found good frost pattern and air flow going to RC section. No other issues found. All water connections were dry at time of service.
Near San Marcos, TX 78666
Robert
Job Details: 07/27/2018
MDBTT60AWB Arrived on job to replace console, control and latch. After replacement of parts test washer, operation normal and no leaks detected. Job complete
Near Pflugerville, TX 78660
Nathaniel B.
Job Details: 07/27/2018
Model WEG745H0FS0, Arrived on call for bake sparking but not igniting gas, found that unit had a bad bake igniter, installed bake igniter and tested and know gas is igniting every time, no gas gas leaks after repair, call complete.
Near Pflugerville, TX 78660
Nathaniel B.
Job Details: 07/27/2018
Model WEG745H0FS0, Arrived on call for bake sparking but not igniting gas, found that unit had a bad bake igniter, installed bake igniter and tested and know gas is igniting every time, no gas gas leaks after repair, call complete.
Near Leander, TX 78641
Lou
Job Details: 07/27/2018
arrived on site to install previously diagnosed and ordered part. I removed and replaced the damper control and tested the unit unit. Unit operated as designed. No water leaks observed during service, job completed.
Near San Marcos, TX 78666
Brandon
Job Details: 07/27/2018
Arrived on site for unit not agitating and making a loud noise, found gearcase was stripping the washplate. I replaced the gearcase and washplate, unit tested good. No leaks at time of service.
Near Belton, TX 76513
Arthur B.
Job Details: 07/27/2018
GI15NFRXS0 (Ice Machine) - Arrived onsite for freestanding ice machine not making enough ice. When arrived, found ice machine was producing ice but not as much as it should. Did find when compressor running, condenser motor is barely moving air. Unit will need new condenser motor. Also found recirculating tube is cracked as well. Ordering tube as well. R/S for Wednesday 8/1. All water connections were dry at time of service.
Near Taylor, TX 76574
Nathaniel B.
Job Details: 07/27/2018
Model MFF2558VEM10, Arrived on call for improper cooling and ice maker mold cracked, Arrived on call for bad icemaker and bad defrost heater installed defrost heater that was researched that is 26 inches long and was able to bend it to properly fit bit the wire connections were not correct so spliced original heater connections to the new heater and used but connections and sealed the ends with silicone and installed correct ice maker that was researched and ice maker filled and instructed customer to dump first batch of ice and then use from then on, no water leaks after repair, call complete.
Near Taylor, TX 76574
Nathaniel B.
Job Details: 07/27/2018
Model MFF2558VEM10, Arrived on call for improper cooling and ice maker mold cracked, Arrived on call for bad icemaker and bad defrost heater installed defrost heater that was researched that is 26 inches long and was able to bend it to properly fit bit the wire connections were not correct so spliced original heater connections to the new heater and used but connections and sealed the ends with silicone and installed correct ice maker that was researched and ice maker filled and instructed customer to dump first batch of ice and then use from then on, no water leaks after repair, call complete.
Near Cedar Creek, TX 78612
Nathaniel B.
Job Details: 07/26/2018
Model WTW5000DW1, Arrived on call for deep water wash not working, ran deep water wash till it stopped filling the second time and water filled 1-2 inches above the center of the wash plate and normal load 5-6 pairs of jeans water level is below the clothing, called whirlpool tech line and talked to kevin found no error codes on machine, per kevin this amount of water fill is correct for a deep water wash, file number 7722563299, no parts needed, call complete, no water leaks at time of call.
Near Cedar Creek, TX 78612
Nathaniel B.
Job Details: 07/26/2018
Model WTW5000DW1, Arrived on call for deep water wash not working, ran deep water wash till it stopped filling the second time and water filled 1-2 inches above the center of the wash plate and normal load 5-6 pairs of jeans water level is below the clothing, called whirlpool tech line and talked to kevin found no error codes on machine, per kevin this amount of water fill is correct for a deep water wash, file number 7722563299, no parts needed, call complete, no water leaks at time of call.
Near New Braunfels, TX 78130
Robert
Job Details: 07/26/2018
WED4815EW1 Arrived on job for complaints of not heating. Removed rear panel and test thermostat found cutoff open . Replaced thermostats and test. Operation normal job complete
Near Cedar Creek, TX 78612
Nathaniel B.
Job Details: 07/26/2018
Model MEDB765FW0, Arrived on call for dryer drum still turning when the door is opened, found door switch is bad and is stuck in the closed position, will need door switch, also checked for error codes and got f4 e4 which is a l2 line voltage error, f2 e1 which is stuck key on console, found no stuck keys on console and found customer has had no issues with drying except for sheets that twist and bundle together, customer says that the l2 line voltage error could have been to power outage, ordering door switch, will reschedule for 7/31/18
Near Cedar Creek, TX 78612
Nathaniel B.
Job Details: 07/26/2018
Model MEDB765FW0, Arrived on call for dryer drum still turning when the door is opened, found door switch is bad and is stuck in the closed position, will need door switch, also checked for error codes and got f4 e4 which is a l2 line voltage error, f2 e1 which is stuck key on console, found no stuck keys on console and found customer has had no issues with drying except for sheets that twist and bundle together, customer says that the l2 line voltage error could have been to power outage, ordering door switch, will reschedule for 7/31/18
Near Pflugerville, TX 78660
Joseph C.
Job Details: 07/26/2018
ADB1400AGS1 Arrived on site for “no power” complaint. Inspected unit and found neutral loose at terminal. Reconnected neutral. Tested unit. Unit is performing as designed. No leaks detected, at time of service.
Near Pflugerville, TX 78660
Joseph C.
Job Details: 07/26/2018
ADB1400AGS1 Arrived on site for “no power” complaint. Inspected unit and found neutral loose at terminal. Reconnected neutral. Tested unit. Unit is performing as designed. No leaks detected, at time of service.
Near Austin, TX 78750
Cliff
Job Details: 07/26/2018
Kitchenaid range KGRS505XSS04. Arrived on site to diagnose a range with a burner valve that will not turn. Tested unit and found left front burner valve not rotating. Replaced burner valve and tested unit. Found all is functioning properly at this time.
Near Leander, TX 78641
Lou
Job Details: 07/26/2018
arrived on site to inspect oven error code. Upon further inspection, I found that the unit was showing error code F8E0 and would not let the unit turn on. I cleared the code and tested the cooling fan and it did not come on. I could hear the motor humming, but the fan itself was not coming on. I removed and replaced the cooling fan and tested the unit and the unit operated as designed. I tested the cooktop burners as well and all work as designed. No gas leaks detected during service, job completed.
Near Bastrop, TX 78602
Nathaniel B.
Job Details: 07/26/2018
Model WTW8040DW0, Arrived on call for washer making a loud noise, checked for error codes and got f2 e1 which is console has stuck key, found no stuck keys in test, ran agitate and spin and found gear case and wash plate are bad, called office and spoke to cali and got autho. For gear case and wash plate, installed gear case and wash plate and tested and noise is gone, no water leaks after repair, call complete.
Near Bastrop, TX 78602
Nathaniel B.
Job Details: 07/26/2018
Model WTW8040DW0, Arrived on call for washer making a loud noise, checked for error codes and got f2 e1 which is console has stuck key, found no stuck keys in test, ran agitate and spin and found gear case and wash plate are bad, called office and spoke to cali and got autho. For gear case and wash plate, installed gear case and wash plate and tested and noise is gone, no water leaks after repair, call complete.
Near Kempner, TX 76539
Arthur B.
Job Details: 07/26/2018
WRX988SIBM03 (4 Door Refrigerator) - Arrived onsite for customer complaint of French door refrigerator not cooling in both sections. When arrived, found RC evaporator all frosted over and FC section @ 20F. Removed RC evaporator cover and defrosted evaporator using heat gun and steamer. Found thermistor harness wire broken. Removed and replaced RC evaporator fan motor harness. Also removed and replaced FC evaporator fan motor as well. Reassembled. Set temps to 37F in RC and 0F in FC section. Good frost pattern and air flow. No other issues found. All water connections were dry at time of service.
Near Georgetown, TX 78626
Thomas L.
Job Details: 07/26/2018
Arrived on site and tested oven temp. Found upper oven not holding temp. Checked sensor and found the molex not seated properly. Secured connection and retested temps. Oven average of 352 when set at 350. Unit working properly. Job complete
Near Hutto, TX 78634
Tyler B.
Job Details: 07/26/2018
Near Round Rock, TX 78681
Steve C.
Job Details: 07/26/2018
Arrived on site for the unit is not heating. Tested the unit and found the magnetron is defective. Replaced the magnetron and tested the unit. Unit heats and works properly.
Near Austin, TX 78726
Cliff
Job Details: 07/26/2018
Kitchenaid refrigerator KFIS29PBMS00. Arrived on site today no say refrigerator that is leaking from the filter area. Found cracked waterline on water reservoir. Replaced water reservoir and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Kyle, TX 78640
Brandon
Job Details: 07/26/2018
Arrived on site for ice maker not producing ice. I found water was shut off to the fridge and a frozen fill tube going to ice maker. I defrosted the fill tube and turned water on, unit tested good no leaks were detected at time of service.
Near Copperas Cove, TX 76522
Arthur B.
Job Details: 07/26/2018
KDTM704ESS0 (Dishwasher) - Arrived onsite for customer complaint of dishwasher not filling properly. Tested valve at supply and found low water pressure. Plumber was onsite to confirm issues. Plumber was able to correct issue. Tested unit. Water now enters unit as intended. Unit fills,washes,drain and heats as intended. No other issues found. All water connections were dry at time of service.
Near Manchaca, TX 78652
Kevin
Job Details: 07/26/2018
Arrived on site and removed top panel and drum, jumped door switch and started dryer. Dryer ignited five times, and there was no excessive gas smell. Took one picture of Burner, fire department has already been on location and inspected and connections and gas lines and found no issues. There is also a gas water heater in the area that may be the source of the smell. Job complete
Near Leander, TX 78641
Lou
Job Details: 07/26/2018
arrived on site to inspect dishwasher not drying the dishes. Upon further inspection, I placed the unit in diagnostics and tested. There were no error codes at the beginning of testing. At the end of testing, there were no error codes and the unit operated as designed. I found that the customer is using detergent pods and rinse aid. I recommended that the customer stop using pods and use a liquid or liquid gel detergent and only 2 teaspoons along with the rinse aid. Also, turn the hot water on at the kitchen faucet unit it get super hot then turn on the dishwasher to allow the hot water to dispense into the unit. I recommended that they clean the filter at least once a week depending on usage. Advised the use a cup of vinegar and place it in the top rack and run cycle to help clean the unit. No water leaks observed during service. Job completed.
Near Pflugerville, TX 78660
Thomas L.
Job Details: 07/26/2018
Ariived on-site and inspected unit. Found hinges not locking in place. Installed new hinges and tested door for proper operation. New construction home. Unit not secured to cabinet and no power to unit. Job complete
Near Bastrop, TX 78602
Nathaniel B.
Job Details: 07/26/2018
Model MEDC200XW1, Arrived on call for unit continuously running and not shutting off, installed timer for this complaint prior, also found cutt in and cutt out temps not correct and a thumping noise from dryer, checked cut in and out temps after installing heater due to shorted and fix thrmst and got cut out 159, cut in is 121 which is good, and installed repair kit the wheels for rear rollers and noise is gone, call complete.
Near Bastrop, TX 78602
Nathaniel B.
Job Details: 07/26/2018
Model MEDC200XW1, Arrived on call for unit continuously running and not shutting off, installed timer for this complaint prior, also found cutt in and cutt out temps not correct and a thumping noise from dryer, checked cut in and out temps after installing heater due to shorted and fix thrmst and got cut out 159, cut in is 121 which is good, and installed repair kit the wheels for rear rollers and noise is gone, call complete.
Near Pflugerville, TX 78660
Thomas L.
Job Details: 07/26/2018
Arrived on site and thawed evap drain. Found small piece of plastic and foam in drain line. Replaced drain tube and tested for water flow. Unit draining properly and all water connections dry at time of service. Job complete
Near Austin, TX 78749
Kevin
Job Details: 07/26/2018
Arrived on site and found timer is not moving during cycle, after replacing timer confirmed it is now operating properly and recommended to customer that vent to exterior be cleaned by a service. No further repair is required at this time, job complete.
Near Round Rock, TX 78665
Tyler B.
Job Details: 07/26/2018
Near Killeen, TX 76542
Arthur B.
Job Details: 07/26/2018
WRF555SDFZ00 (French Door Refrigerator) - Arrived onsite for customer complaint of French door refrigerator not dispensing water but making ice. Removed water cover and and bulb housing assembly. Found yellow wire pin @ cabinet harness was not secure to replacement harness. Was able to secure wire harness. Tested unit. Unit now dispenses was as intended. No other issues found. All water connections were dry at time of service.
Near Bee Cave, TX 78738
Kevin
Job Details: 07/26/2018
Arrived on site and replaced control panel and control board diagnosed on previous visit, after replacement started unit and it is running properly. No water leaks from connections at time of service. Collected remaining balance job complete
Near Austin, TX 78733
Kevin
Job Details: 07/26/2018
Arrived on site and replaced all icemaker assembly parts from previous visit, also replaced the water reservoir and dispenser pressure is greatly improved. No water leaks from connections at time of service, job complete.
Near Pflugerville, TX 78660
Thomas L.
Job Details: 07/26/2018
Arrived on site and tested unit. Found that ice clumping in ice bin due to bad seal on ice chute plate. Emptied clumped ice and installed new plate. Tested operation and found auger now turning and unit working properly. All water connections dry at time of service. Job complete
Near Austin, TX 78733
Kevin
Job Details: 07/26/2018
apartment 125, Read will not stay open on washing machine. Spoke with tech line and they recommended re-ordering complete lid as it comes with hinges. Customer may also be considering a replacement with the retailer as ETA on lid is not available at this time. No water leaks from connections at time of service.
Near Killeen, TX 76542
Arthur B.
Job Details: 07/26/2018
MDB7749SAB1 (Dishwasher) - Arrived onsite for customer complaint of dishwasher not coming one. Checked voltage at junction box and getting 120V. Didn’t find when unit tries to come on, live wire will spark. Removed console and found control shorted. Unit will need new control and console. R/S for Tuesday 7/31. Unit is shut off at breaker at this time. All water connections were dry at time of service.
Near Georgetown, TX 78628
Lou
Job Details: 07/26/2018
arrived on site to inspect oven control going blank and turning off. Upon further inspection, the customer advised that when they are using both ovens, the UI display will turn off then the unit turns off and they have to reset the time and temp for each oven. I verified ohms to the fuse, all heating elements, and cutoffs. I verified the terminal block was wired correctly. I could not duplicate the issue at this time. I removed and replaced the main control and UI control and tested the unit. The unit operated as designed. Job completed.
Near Austin, TX 78738
Luis
Job Details: 07/26/2018
Refrigerator-installed new ice maker shaft coupling
Near Hutto, TX 78634
Tyler B.
Job Details: 07/26/2018
Near Austin, TX 78738
Brandon
Job Details: 07/26/2018
Arrived on site for customer complaint of light not working in freezer section, found power getting to socket and found door switch was working properly, found light bulb was not screwed in all the way and not making contact. I tightened light bulb, unit tested good.
Near Bastrop, TX 78602
Nathaniel B.
Job Details: 07/26/2018
Model MVWB835DW3, Arrived on call for sometimes start button does not work when pushed but control panel lights do work, found that unit will not go in to diag. Tried multiple keys, replaced console and was able to run diag. And got f2 e1 error which is stuck key on console which was the only error, did replace console, then ran calibration and all checks good, no water leaks at time of call, call complete.
Near Bastrop, TX 78602
Nathaniel B.
Job Details: 07/26/2018
Model MVWB835DW3, Arrived on call for sometimes start button does not work when pushed but control panel lights do work, found that unit will not go in to diag. Tried multiple keys, replaced console and was able to run diag. And got f2 e1 error which is stuck key on console which was the only error, did replace console, then ran calibration and all checks good, no water leaks at time of call, call complete.
Near Canyon Lake, TX 78133
Daniel A.
Job Details: 07/26/2018
W132W Oven not heating. Defective bake element. Verified wiring to element/voltage. Replaced bake element. Verified proper operation after service
Near Pflugerville, TX 78660
Thomas L.
Job Details: 07/26/2018
Arrived onsite and tested unit. Found produce in fresh food compartment freezing. Tested operation of damper and found to be working properly. Tested thermistor and found it to be out of range. Installed new thermistor and tested operation. Unit working properly. All water connections dry at time of service. Job complete
Near Killeen, TX 76542
Arthur B.
Job Details: 07/26/2018
WFE515S0EB1 (Freestanding Range) - Arrived onsite for customer complaint of oven glass door keeps coming off. Found RH glass support bracket is broken and will need to be replaced. Ordering both LH/RH glass trim brackets to complete repair. Customer next available is 08/01 due to her work schedule. R/S for that date. No other issues found.
Near Bastrop, TX 78602
Nathaniel B.
Job Details: 07/26/2018
Model NTW4516FW2, Arrived on call for washer leaking, found drain hose not properly inserted in to stand pipe and was running water out the stand pipe also found drain hose is for a front load and customer did not use a clamp to secure the drain hose to washer, installed a clamp that i had on truck stock and filled machine with water and ran auto test no leaks from valve or gear case area and know no leaks from stand pipe or drain hose connection to washer all checks good, no error codes found, no parts needed, call complete.
Near Bastrop, TX 78602
Nathaniel B.
Job Details: 07/26/2018
Model NTW4516FW2, Arrived on call for washer leaking, found drain hose not properly inserted in to stand pipe and was running water out the stand pipe also found drain hose is for a front load and customer did not use a clamp to secure the drain hose to washer, installed a clamp that i had on truck stock and filled machine with water and ran auto test no leaks from valve or gear case area and know no leaks from stand pipe or drain hose connection to washer all checks good, no error codes found, no parts needed, call complete.