Service History 930

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204KPS0

Near Austin, Texas 78751

Kimo

Job Details: 07/11/2022

Arrived onsite for dishwasher with leak upon inspection I found no appointment leak upon running yeast. I did notice that the unit was leaning forward a bit and when I took the front door skin off a noticed some soap residue left in between the skins which could be the source of the leak. I advised customer to use less soap I also found out that they use a 2x concentrate detergent and the powder detergent sometimes. Then I adjusted the unit up at the front to promote the water to run back and away from the door. I then contacted techline and documented this with Austin osr# 7733974796.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Austin, Texas 78757

Kimo

Job Details: 07/11/2022

Arrived onsite for dishwasher with door that would just fall to the floor when opened. Upon inspection I found that the hing spring had come loos upon installation. I reattached the spying to the hinge and tested unit several time and found that the door operated as designed. Job complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS0

Near Austin, Texas 78757

Kimo

Job Details: 07/11/2022

Arrived onsite for dishwasher with leak. Upon inspection I found that the unit had no M&s sticker. I advised customer to contact whirlpool customer service and see if she can get her a new M&s sticker. Job complete.

We serviced a

WHIRLPOOL COOKTOP

Model KCGC506JSS00

Near Cedar Creek, Texas 78612

Joe Z

Job Details: 07/11/2022

Arrived onsite to install previously diagnosed parts. Arrived onsite and spoke with new homeowner. Customer stated that unit has been operating correctly and does not need unit serviced at this time

We serviced a

WHIRLPOOL OVEN

Model KOSE500ESS20

Near San Marcos, Texas 78666

Andrey

Job Details: 07/11/2022

"Arrived on site to test unit for unit not reading correct temps, customer stated that unit is only reading in Celsius, change to Fahrenheit in system tools, showed customer how to calibrate unit, unit is now running as designed, job complete"

We serviced a

WHIRLPOOL OVEN

Model WFG550S0HZ2

Near Austin, Texas 78724

Scott

Job Details: 07/11/2022

"Arrived on site for oven not igniting properly. Found igniter probe pulling away from gas tube . Replaced igniter , unit is igniting on frost spark . No gas leaks detected at time of service. Job complete"

We serviced a

WHIRLPOOL FREEZER

Model KRMF706ESS01

Near Wimberley, Texas 78676

Andrey

Job Details: 07/11/2022

"Arrived on site to replace previously diagnosed RC evaporator harness, RC drain pan and FC evaporator motor with thermistors, replaced parts tested unit both evaporators developed good frost patterns , no leaks detected job complete"

We serviced a

AMANA REFRIGERATOR

Model ABB2522FEQ

Near Wimberley, Texas 78676

Andrey

Job Details: 07/11/2022

"Arrived on site to test unit for defrost issues, tested unit found heater is good but not getting voltage when activated and FC thermistor out of range, replaced parts, programed control to program 22, tested unit unit is now running as designed

We serviced a

WHIRLPOOL MICROWAVE

Model UMV1160CB08

Near Austin, Texas 78724

Scott

Job Details: 07/11/2022

"Arrived on site ,replaced lightbulb holder . Test and light functioning properly . Job complete ."

We serviced a

WHIRLPOOL RANGE

Model WEG745H0FS1

Near Austin, Texas 78702

Scott

Job Details: 07/11/2022

"Arrived on site for oven door handle right side falling down . Found screw in door . Couldnt find reason for screw to fall out . Nothing is stripped or worn out . Put door back together ,everything is functioning normal. Job complete. No gas leaks detected at time of service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Austin, Texas 78701

Scott

Job Details: 07/11/2022

Arrived on site for fridge not making ice . Found valve dripping and causing ice cup to freeze over . Replaced valve .steamed out fill tube . Ran harvest. All checked normal. No water leaks detected at time of service. Job complete

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FS2

Near Austin, Texas 78758

Kimo

Job Details: 07/11/2022

Arrived onsite for oven not keeping temp. Upon inspection I found that the temp sensor was out of rang I replaced it and tested unit several time to get and average temp of 352*. Jobs complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Austin, Texas 78705

Scott

Job Details: 07/11/2022

"Arrived on site . Replaced suspension and latch . Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service.

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW0

Near Austin, Texas 78753

Scott

Job Details: 07/11/2022

"Arrived on site for washer making loud noise . Ran diagnostics and found gearcase is shot . Found oil all over underneath . No water leaks detected at time of service. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model KUDS30FXSS2

Near Austin, Texas 78746

Matthew

Job Details: 07/11/2022

"Arrived onsite for dishwasher not functioning correctly. Upon arrival put unit in diagnostics and found stored error code 4/3 motor not running , 6/2 fill valve , 10/1 dispenser issue , 6/6 cold water. Ran test and confirmed motor failure. Valve, dispenser are working properly. Replaced sump and motor assembly and tested. Unit is now functioning properly. Recommended customer run hot water at tap, then run dishwasher, to avoid error code. No leaks present at this time. Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KBSN608ESS01

Near West Lake Hills, Texas 78746

Matthew

Job Details: 07/11/2022

Arrived onsite for refrigerator ice maker issues and temperature alarm. Upon arrival inspected unit. Found ice maker functioning properly and ice bin full of ice. Temperature was set to Celsius fo converted to Fahrenheit. Checked internal temps and temperatures are good. Showed customer how to reset temperature alarm. Could not duplicate any issues at this time. Reset unit to clear any potential glitch. Job complete

We serviced a

GE OVEN

Model ZEK938SF4SS

Near Austin, Texas 78733

Matthew

Job Details: 07/11/2022

Arrived onsite for customer requests to replace broil element. Inspected element and was blistered. With continued use could possibly fracture. Customer also stated bake temperature seemed high. Replaced bake element and tested. Unit is functioning properly. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS00

Near Moody, Texas 76557

Jonathan M

Job Details: 07/11/2022

Arrived on site for a refrigerator that has a light out in the refrigerator section. Inspected unit and work area. Did confirm the complaint and replace the module. They need to begin to work and operate as designed. Call complete.

We serviced a

GE WASHER

Model GTW465ASN0WW

Near Temple, Texas 76502

Jonathan M

Job Details: 07/11/2022

Arrived on site to install previously diagnosed fart. Inspected unit and work area. Replaced the inlet thermistor and tested the unit. The unit began to work as designed with no leaks present. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Gatesville, Texas 76528

Jonathan M

Job Details: 07/11/2022

Arrived on site for a refrigerator that is giving off a chemical smell and is getting into the food. Inspected unit and work area. Did confirm the customers complaint and disassembled the freezer evaporator. Did not find any burnt wiring or anything that appeared to have come in contact with the elements. Checked the heater for the same smell and could not detect the same smell at the heater. I called whirlpool Techline and spoke to Bruce SR# 7734075650. He advised that because there did not appear to be anything that had come in to contact with the element that it would have to be due to something spilling or cleaning that had been done in the refrigerator prior to. The customer advised that the smell also appears in there ice and water supply. Bruce then advise that the issue could be coming from their water supply as well. He advised that there is no component within the refrigerator to make it smell like bleach. He advised make no repairs. Call complete.

We serviced a

AMANA RANGE

Model ACR4303MFS7

Near Gatesville, Texas 76528

Jonathan M

Job Details: 07/11/2022

"Arrived on site for a range that is not heating properly. Inspected unit and work area. Customer advised that when they were cooking, the unit does not seem to get as hot as previous models and theyre having a truck for extended periods of time. They also noticed that the inner part of the coil well sometimes Joe its me glowing but the outer boils do not get as hot. Did test the unit and was able to get water to boil on all burners within 5 to 8 minutes. Did advise the customer that these coils are temperature limiting coils and will not function like previous models. Attempted to call Techline but check line was closed. Spoke to CS and was advised to show them service pointer W11354284. It shows the customer about those Syd issues and that this is normal operation for these coils. The bus customer of the findings and the unit is working as designed. Call complete."

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Liberty Hill, Texas 78642

Vincent

Job Details: 07/11/2022

"Arrived on site for dishwasher, inspected unit and work area. Tested unit in service diagnostics and no error codes where stored. I pulled unit to replace heater. I then tested and its now operating as designed. No leaks where observed during service. Job completed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADM3

Near Andice, Texas 78628

Vincent

Job Details: 07/11/2022

"Arrived on site for dishwasher, inspected unit and work area. Tested unit and no stored error codes. I then set unit in a test cycle and found all steps properly working. I advice CX to turn down the amount of rinse aid dispensing since they have a water softener and also to witch to liquid detergent. No leaks where observed during service, Job completed."

We serviced a

MAYTAG WASHER

Model MVW6230HW1

Near Gatesville, Texas 76528

Jonathan M

Job Details: 07/11/2022

Arrived on site for a washer that has no power. Inspected unit and work area. Did confirm the customer complaint and found 120 V going to the control but no voltage anywhere else. Check resistance through my loads and found the drain pump had shorted out. Replaced the drain pump and the control and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

WHIRLPOOL COOKTOP

Model WCG51US0DS00

Near Spicewood, Texas 78669

Leonardo

Job Details: 07/11/2022

Arrived on site to test unit for gas leak. Test unit and couldnt find no gas leak. Test unit and gas detector and bubble detector and no leaks. Also Plummer couldnt find a leak at all.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Horseshoe Bay, Texas 78657

Gerry C

Job Details: 07/11/2022

"Arrived to inspect no ice. I found the fill tube had frozen up and I removed the ice and tested, the unit operated as designed. Discussed the issue with the CX and found the shut water to the home off when they leave. I suggested they turn the ice maker off as the loss of water pressure and flow can cause the fill tube to freeze. No leaks observed during service."

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE104DSS0

Near Cedar Park, Texas 78613

David S

Job Details: 07/11/2022

"Arrived on site for dishwasher not producing heat. I inspected the unit and work area. I found fault codes F10e1 dispenser electrical problem f6e6 cool water f7e1 no heat F5E1 door stuck open. I ran a diagnostics cycle and found the unit filling and washing, I found the heating element not coming on. I ohmed out the heating element and found it open. I installed a new heating element. I reassembled and tested the unit. I found it working as designed.

We serviced a

MAYTAG WASHER

Model MVWP576KW1

Near Temple, Texas 76502

Tyler

Job Details: 07/11/2022

"Arrived on site for washer not turning on. Upon arrival confirmed complaint. Found stable 120 connection with correct polarity. After further testing found drain motor at 15.7 oh,s and all other hardware working within specs. Couldnt get control to turn on though or enter diagnostics. Replaced control then reassembled and tested unit. Found unit could go through diagnostics cycle as well as normal operation cycles. No leaks during tests. Call complete"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW

Near Wimberley, Texas 78676

Andrey

Job Details: 07/11/2022

"Arrived on site to test unit for water leak, tested unit found over sud error, customer stated that it only leaks when she puts it into clean mode and use Afresh cleaning products, do to issues with previous units, advised customer to use bleach and vinegar to prevent this issue, put unit into normal wash for 15 min, no leaks was detected, bellow is also good, unit is running as designed, no leaks detected job complete"

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Wimberley, Texas 78676

Andrey

Job Details: 07/11/2022

"Arrived on site to test unit for excessive shaking, tested unit found transmission not leaking oil but the shaft looks to be bent causing basket to wobble around on shaft, would need gear case, basket, cam and suspension to fix issue,

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW2

Near Andice, Texas 78628

Vincent

Job Details: 07/11/2022

"Arrived on site for washer, inspected unit and work area. CX explained unit would leak occasionally. I filled tub with water and tested and found no leaks. I then drained tub and found no leaks. I did notice where the drain for the washer theres a PVC pipe coming from the wall and looks like its draining directly on top of drain hose for the washer. I advised CX to get that checked. Unit is operating as designed. No leaks where observed during service, job completed."

We serviced a

SAMSUNG DRYER

Model DV42H5000EW/A3

Near Kyle, Texas 78640

Andrey

Job Details: 07/11/2022

"Arrived on site to test unit for no heat, tested unit found shorted heating element, replaced heater, tested unit unit is now running as designed

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US0HS

Near Kyle, Texas 78640

Andrey

Job Details: 07/11/2022

"Arrived on site to test unit for FL burner issues, tested unit found FL burner would not ignite, replaced burner head issue is now resolved, left grate is also broken, replaced grates unit is now working as designed, job complete"

We serviced a

KITCHENAID ICE MACHINE

Model KUIC18NNZS0

Near Horseshoe Bay, Texas 78657

Gerry C

Job Details: 07/11/2022

Arrived to inspect no water. I found the unit would not fill in teste mode and the valve tested as an open load. I removed and replaced the fill valve and the unit operated as designed. No leaks observed during service.

We serviced a

MAYTAG WASHER

Model MVW7230HC0

Near Temple, Texas 76502

Tyler

Job Details: 07/11/2022

Arrived on site for washer needing previously diagnosed parts. Upon arrival reconfirmed issue and installed ACU ui and rods. Reassembled and tested unit. Found no off balance issues and ui working as designed with ACU. No leaks found Call complete

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Temple, Texas 76501

Tyler

Job Details: 07/11/2022

"Arrived on site for washer not cycling. Upon arrival confirmed complaint and found f5E2 error code. After further testing found lidlock failing. I replaced lock and reassembled and tested unit. Found lidlock and washer functioning as designed. No leaks found during tests. Call complete"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Mustang Ridge, Texas 78610

Kevin

Job Details: 07/11/2022

"Arrived on site and inspected dryer and found dryer is unplugged. Reconnected to outlet and Inspected at terminal block and found no incoming power. Found breaker is an AFCI and it will not stay on with dryer plugged in. Removed pigtail from dryer so connections are all loose and breaker will still not stay on. reported to techline, breaker and outlet will need to be inspecte before any further diagnosis can be performed on dryer, power needs to be available in order to diagnose anything further, job complete 7734072237"

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW0

Near Belton, Texas 76513

Tyler

Job Details: 07/11/2022

"Arrived on site for a washer making a loud noise at the end of the cycle completion from tub/motor assembly(per customer on arrival). Upon arrival found no errors in diagnostics. Found resistance to drain motor and over all functions during tests within specs and no failures. Found oil starting leak from gearcase, quickly over heating and resistance increasing over specs quickly, as well as belt stretching, and cam teeth wearing down.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Killeen, Texas 76549

Tyler

Job Details: 07/11/2022

Arrived on site for washer leaking water. Upon arrival confirmed issue. Found no errors in diagnostics. Found loose fill lines and drain line. Tighten them and ran diagnostic and normal operation tests. Found no failures or leaks. Collected service fee. Call complete

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Copperas Cove, Texas 76522

Tyler

Job Details: 07/11/2022

Arrived on site install previously diagnosed parts for washer. Upon arrival installed are required parts reassembled and tested unit and found no leaks or failures and unit now functioning as designed. Call complete

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Killeen, Texas 76542

Tyler

Job Details: 07/11/2022

Arrived on site for washer not allowing full deepfill functionality. Upon arrival customer stated his wife had been using deepfill setting with no issues since it had been reported. Double checked diagnostics and find no errors. Find valve functioning as designed. Informed customer to use washer and inform us if issue returns. Call complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Pflugerville, Texas 78660

Cliff

Job Details: 07/11/2022

Arrived on site to diagnose a dishwasher that is not drying properly. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and best cycles and options for best performance. No further repairs needed and no leaks were found at time of service.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Pflugerville, Texas 78660

Cliff

Job Details: 07/11/2022

Arrived on site to diagnose a dryer that is not turning on. Found unit not receiving full voltage from wall preventing operation.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Round Rock, Texas 78664

Cliff

Job Details: 07/11/2022

Arrived on site to diagnose a dishwasher that is leaking intermittently from fill box. Found due to high water pressure in home water is splashing in fill during initial fill and a droplet or two is coming out air hole. Adjusted inlet position to prevent issue and all is working properly at this time. No leaks were found after service was performed.

We serviced a

WHIRLPOOL DISHWASHER

Model KDPE334GPS0

Near Round Rock, Texas 78664

Cliff

Job Details: 07/11/2022

Arrived on site to diagnose a dishwasher that is not cycling properly. Found pump leaking through diverted and owi sensor. This has corroded wiring and also dispenser broken. Due to amount of repairs needed customer doesn't wish to proceed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Round Rock, Texas 78665

Cliff

Job Details: 07/11/2022

Arrived on site to install updated heater for dishwasher. Replaced element and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS00

Near Bastrop, Texas 78602

Joe Z

Job Details: 07/11/2022

Arrived onsite for SAFTEY GAS.Gas company came out and tagged the cooktop. Upon arrival turned on gas valve from supply. Used electronic sniffer and bubbles test to locate leak. Found leak coming from supply hose near where hose connects to valve. Uploaded pic on SD. Let the customer know that we do not carry supply hoses. Contacted SAFTEY TEAM. Let SAFTEY Know of the findings. Was given SR# 7734025649 .Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDW00

Near Bastrop, Texas 78602

Joe Z

Job Details: 07/11/2022

Arrived onsite for NOT COOLING/FREEZING ENOUGH. Upon arrival unit is running. Compressor pulling.6 amps. Evaporator fan is running. Found evaporator totally clean with no frost. Found capillary tube only was covered in small amount of ice unplugged unit . When restoring power compressor is at 1ohm then drops back to .6 amps. Unit is a R134a unit and will need sealed system repair.

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Paige, Texas 78659

Joe Z

Job Details: 07/11/2022

"Arrived onsite for DRYER SPINS IS NOT HEATING. Upon arrival test unit and unit tumbles but does not heat. Checked polarity and polarity is correct. Check thermal fusse, high limit t stat, and cutoff and all are good. Found fracture on the element. Need to replace element. Replaced element and test unit. Unit now heat correctly. Advised customer to have vent cleaned and recommended a new vent hose. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC3

Near Austin, Texas 78747

Kevin

Job Details: 07/11/2022

"Arrived on site and found delivery team for Rent-A-Center did not remove all shipping bolts from rear of washer. Removed only two of four, took pictures. After removing final two Shipping bolts washer will spin properly, job complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Austin, Texas 78747

Kevin

Job Details: 07/11/2022

"Arrived on site and further tightened right hand side microwave mounting screw per customer request, job complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS08

Near Austin, Texas 78747

Kevin

Job Details: 07/11/2022

"Arrived on site and inspected microwaves and found capacitor is arcing at connection with diode. Replaced Magnatron, Capacitor, and diode and microwave is heating properly, job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Austin, Texas 78744

Kevin

Job Details: 07/11/2022

"Arrived on site and inspected refrigerator and found is not cooling, accessed rear panel and found there is a ticking noise coming from the Orion control board sent a short video to KB/service management, replace control board and noise has stopped requested that customer monitor refrigerator for the next 12 hours to see if it is cooling properly. If not sealed system repair will be needed, job complete."

We serviced a

SAMSUNG WASHER

Model WA45H7000AW/A2-02

Near Georgetown, Texas 78626

Paul

Job Details: 07/11/2022

Arrived onsite for a washer displaying a UE error code. I found the dampeners defective and the fill valve filling slow thru a couple of the valves but not giving a long fill error. The dampeners need to be replaced. .

We serviced a

MAYTAG DRYER

Model MEDC465HW

Near Austin, Texas 78741

Kevin

Job Details: 07/11/2022

"Arrived on site and inspected dryer and found it is heating properly but airflow is showing restricted on airflow meter. Removed vent hose and airflow is now showing good. Showed apartment tenants that apartment maintenance will need to clean/clear vent to the exterior of the building before a dryer is used again. Dryer lint is a fire hazard and should be taken seriously by apartment complex, job complete"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Austin, Texas 78745

Kevin

Job Details: 07/11/2022

"Arrived on site and inspected dryer and found it is heating properly but airflow is showing restricted on airflow meter. Removed vent hose and airflow is now showing good. A vent cleaning service will need to clean/clear vent to the exterior of the house before dryer is used again. Dryer lint is a fire hazard and should be taken seriously by apartment complex, job complete"

We serviced a

GE DISHWASHER

Model GDT545PSJ2SS

Near Round Rock, Texas 78665

Cliff

Job Details: 07/11/2022

Arrived on site to diagnose a dishwasher that is not filling with water. Found faulty flood switch and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

We serviced a

WHIRLPOOL WASHER

Model MAH55FLBWW

Near Paige, Texas 78659

Joe Z

Job Details: 07/11/2022

Arrived onsite for Washer keeps showing a FL code. The washer is 20 years old. Upon arrival test unit on diagnostics. Unit operated correctly on automatic test. During normal cycles the latch would operate intermittently. The latch energizes but does not lock. Need to replace latch.

We serviced a

KITCHENAID ICE MACHINE

Model KUIX535HPS01

Near Austin, Texas 78730

Matthew

Job Details: 07/11/2022

"Arrived onsite for newly installed ice machine not making ice. Upon arrival inspected unit. Customer stated that in a few days time unit made approximately 30 pieces of ice. Ran unit and found water issue. When powered on the ice maker would run normal. The Valve would energize and unit would begin fill cycle, about 20 seconds into fill, the supply would be reduced by half, then even down to a trickle. Checked for kinked lines and made adjustment to rear. Tested multiple times and each time the fill would begin with good flow then be reduced down. Looks like unit has a Water supply restriction. Customer is having installers come out and check plumbing connections. Will monitor. If supply is fixed and customer is still experiencing issues recommend returning with valve. Job complete"

We serviced a

MAYTAG WASHER

Model MVWB835DW0

Near Austin, Texas 78732

Matthew

Job Details: 07/11/2022

Arrived onsite for washer not draining. Upon arrival inspected unit. Found water in tub. Tried forcing drain but would only get a humming noise. Manually drained water and found faulty drain pump. Replaced drain pump and tested. Unit is functioning properly. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Austin, Texas 78732

Matthew

Job Details: 07/11/2022

Arrived onsite for unit not dispensing water and stopped making ice. Upon arrival inspected unit. Checked for frozen lines and lines were good. Found filter not seated properly in housing. Made adjustment and water dispensing is restored. Ran ice maker fill and ice maker is functioning properly. If symptoms persist recommend replacing housing. Job complete

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0AS

Near Georgetown, Texas 78628

Paul

Job Details: 07/11/2022

Arrived onsite for an oven completely dead and not responding. I found the thermal fuse open and the door gasket completely flattened at the top but in good condition causing hot air to blow the fuse. I replaced the fuse and showed the customer how to reshape the door gasket to prevent this from happening in the future. Call complete.

We serviced a

KENMORE WASHER

Model 417.41102

Near Georgetown, Texas 78633

Paul

Job Details: 07/11/2022

Arrived onsite for a washer giving a water fill message on the display when it would go into a rinse. I checked stored error codes and found an F11 long fill. The customer had cleaned the screens prior to us arriving and he stated that it had worked 5 times today with him just running cycles with no clothes or adding any detergent. I ran diagnostics and tested all functions. All valves are working as designed. We had a major amount of suds in the machine from residual build up. I advised the customer to clean the machine with a washer cleaner and explained that it could take multiple cleanings to get all the build up out and that it could cause the pressure hose to get bubbles in it when this is done. I showed the customer how to clear the hose

We serviced a

KITCHENAID OVEN

Model KEMS378SWH00

Near Georgetown, Texas 78633

Paul

Job Details: 07/11/2022

Arrived onsite for an oven making a burning smell. Ms stated the smell started when the microwave was being used. I pulled the oven and visually inspected the wiring and all of the controls and components. I found no signs that any part had ever been hot or burning. I tested the microwave and found it putting out 900 watts and working as designed. I tested the oven and found it working as designed also. I did find the electrical romex coming thru the rear wall and just wire muted to the oven whip and not installed in a box. I explained to the customer that she needed to have a j-box installed and the electrical connection be made up in the box. The customer called her son-n-law who is a contractor and I explained all this to him for her and he will get the electrical taken care of. I called the safety team and spoke with Kent SR# 7734027306 and reported my findings. Use Authorization # K13DUU0WL1. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Andice, Texas 78628

Paul

Job Details: 07/11/2022

Arrived onsite for a no cool refrigerator in the RC section but the FC seems ok. I found no air flow to the RC because the coil was frosted up due to the bimetal not closing. I replaced the harness. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT705PAKZ0

Near Georgetown, Texas 78628

Paul

Job Details: 07/11/2022

Arrived onsite for a dishwasher leaving particles on the dishes. I went over detergent use and rinse aid use with the customer and advised on how to run a cleaning cycle. I found powder build up in the machine caused by hard water. I tested the machine and found no stored error codes and the dishwasher working as designed. I also instructed the customer on how to clean the filters. There were no water leaks present at the time of service. Call complete.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Round Rock, Texas 78628

Paul

Job Details: 07/11/2022

Arrived onsite for a washer leaking from the bottom. Ms stated it had leaked from the front left bottom of the unit and it wasnt a lot of water but it was enough to run out and make a small puddle. I ran multiple diagnostics cycles and I ran the faucet switch and could not get the unit to leak anywhere. I inspected the tub and the valve assembly along with all of the hoses and no water was found anywhere. I did find where there was a little oil that had slung on the inner chassis but it looked old and the gear case sounded good and worked fine. I explained to Ms that there were no water leaks present at this time and if it happened again to try and video where the drip is. I did find the washer way out of level and leaning to the left so I leveled the washer. Call complete.

We serviced a

JENN-AIR RANGE

Model JGRP548HL01

Near Marble Falls, Texas 78654

Leonardo

Job Details: 07/11/2022

Arrived on site to install knob. Installed knob and also test unit for large oven light not turning on. Found light turning on when you hit the button 2 times as normal. Small oven you only have to hit it once job complete.

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WHIRLPOOL DISHWASHER

Model KDFE204KPS0

Near Austin, Texas 78729

Kimo

Job Details: 07/11/2022

"Arrived onsite for dishwasher drying dishes but leaving water behind on the surface of the tub I found no codes stored, ran cycle and found unit operating as designed I connected techline and spoke to Andy about what was going on with the DW he advised me to check the incoming water temp and check that the blanket was installed on the unit as that would help with the tub getting dry at the end of the cycle. And that if the blanket is there this condition may be normal. sr#7734083160. Job complete"

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WHIRLPOOL FREEZER

Model KFIS29PBMS00

Near San Marcos, Texas 78666

Andrey

Job Details: 07/11/2022

"Arrived on site to test unit for water leak, tested unit found that unit is exhibiting to same issue, water pooling under RC bottom drawer, inspected drain and found it frozen, flushed two steamers down the drain, water is now flowing freely, since this is same issue as last visit, no service fee was collected, but advised customer that if this issue continues I recommend replacing RC evaporator harness, drain pan, and control UI, at this time the unit is running as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Andice, Texas 78628

Vincent

Job Details: 07/11/2022

"Arrived on site for oven, inspected unit and work area. I entered in diagnostics and found no stored error codes. I then checked unit and was not connected to WiFi, I helped CX connect it to WiFi and he had an update I instructed CX in order for unit to properly function it needs to be connected to wifi at all times. Unit is operating as designed. Job completed."

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WHIRLPOOL FREEZER

Model WSZ57L18DM04

Near Austin, Texas 78738

Justin

Job Details: 07/11/2022

Arrived on site for a freezer with the temp alarm going off and the customer wanting an IM installed. On arrival the customer stated that the temp alarm recently went away. I walked the customer through getting the temp alarm off per the user care guide. I installed the IM and then tested the unit. It is working as designed.

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WHIRLPOOL FREEZER

Model WZF34X16DW04

Near Spicewood, Texas 78669

Justin

Job Details: 07/11/2022

"Arrived on site for a freezer that thawed all food and was leaking. Upon arrival the customer stated the breaker in the garage where the fridge was had tripped, and they were worried it may have been due to the freezer. Since then the customer has kept the freezer unplugged. I plugged the unit in and then put it into diagnostics mode. I activated all loads and could not replicate the failure. I gained access to the evap and compressor and found both in good shape. I found the unit working as designed at the time of service. Call complete."

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WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Spicewood, Texas 78669

Justin

Job Details: 07/11/2022

Arrived on site for a refrigerator not cooling. Upon arrival the customer had the unit unplugged. I plugged the unit in and found the compressor would ramp up to 15 amps and then trip. This indicates a faulty start device. I installed a new start device and cap. The unit then began running as designed. Call complete.

We serviced a

KITCHENAID WINE COOLER

Model KUWS24RSBS24

Near Spicewood, Texas 78669

Justin

Job Details: 07/11/2022

Arrived on site for a wine cooler not cooling. Upon arrival the unit was unplugged and pulled. I plugged the unit in and found the compressor not turning on and the start device getting no voltage. I jumped the defrost timer and found it would start and run as designed. I found the defrost timer sticking and bad. I installed the defrost timer and the unit began working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD602ESS01

Near Austin, Texas 78738

Justin

Job Details: 07/11/2022

Arrived on site to install previously diagnosed parts. I installed the UI and LED modules. The unit is now working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS03

Near Leander, Texas 78641

Gerry C

Job Details: 07/09/2022

"Arrived to instal previously diagnosed and ordered parts. I found the issue was with the dispenser UI and when I unloaded it, all power returned to normal. I removed and replaced the board, noting that it came as a kit with the HV board included.the unit worked as designed and all functions returned. I found the right RC door gasket was torn along its entire length,including both flaps, at the top and bottom and will require replacement to prevent future evaporator freezing. Office to order gasket. No leaks observed during service; ordrng 1 W10917313 (RC Door Gasket, RH)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF730PAYB3

Near Round Rock, Texas 78681

Kimo

Job Details: 07/09/2022

"Arrived onsite for dishwasher leaking. Upon inspection I found that the leak was coming from the Sump&motor.; ordrng 1 WPW10482482 (SUMP/MOTOR ASM-GWS,TZ,GS)"

We serviced a

WHIRLPOOL ICE MACHINE

Model KUIX535HPS00

Near Round Rock, Texas 78681

Kimo

Job Details: 07/09/2022

Arrived onsite for ice machine that would make ice but the ce becomes thinner and thinner over time and eventually it stops making ice as per customer. Upon inspection I found that the unit is filling slowly due to it having a pressure reducer installed on it. And there is a slow leak at the drain pump. Which could cause this condition along with a slow fill. All other function work. I am ordering 1x drain pump and the reservoir. And reschedule for 07/15/22.; ordrng 1 W11542868 (Drain pump) and 1 W10837384 (PAN-WATER)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM01

Near Georgetown, Texas 78633

Gerry C

Job Details: 07/09/2022

"26F in FC and the condenser was slightly warmer than room temperature at the front of the unit and should have been quite warm. The compressor is in the early stages of failure and will require replacement. ; ordrng 1 8201675 (Compressor kit) and 1 TJ90SF8404 (Service port) and 1 WPW10143759 (Dye drier) and 1 SealedSystemService (2 Hours)"

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LG REFRIGERATOR

Model LSC27910ST

Near Jarrell, Texas 76537

Gerry C

Job Details: 07/09/2022

"Arrived to inspect freezing in RC. I found the RC temp at 22F and the FC was also 22F. I found the damper was stuck open and would not close. There was no voltage sent to the damper when tested at the plug. In service mode there were no errors shown and the damper would move to closed and open in the first and second parts, as designed. Office to research thermistors and GC will follow up on Monday. Service call, 139.99. No leaks observed during service. $151.54 CC Auth# 39333H"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JS0

Near Jarrell, Texas 76537

Gerry C

Job Details: 07/09/2022

Arrived to instal previously diagnosed and ordered part. I found the wiring had burnt the harness and should be replaced. Will contact the CX on Monday to discuss. ; saved tckt

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Pflugerville, Texas 78660

Kimo

Job Details: 07/09/2022

Arrived onsite for washer that is making a knocking sound when in use. Upon inspection I found that the unit operating as designed in diagnostics mode several times and I heard no such noise. I inspected the suspension and found them to be good. I inspected the drive assembly and found that to be good as well. Tested one last time and unit operating as designed job complete

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AMANA REFRIGERATOR

Model ASI2575GRS08

Near Pflugerville, Texas 78660

Kimo

Job Details: 07/09/2022

Arrived onsite for refrigerator not cooling. Upon inspection I found that the evap fan was unplugged causing the unit not to have airflow so temp would not get down to operating temperatures. I plugged the fan back in and tested unit and found a good frost pattern developing and the fan running. I performed a temp test before leaving and found that the temps where falling steady. I also leveled the unit and advised cx to wait about 24hrs for fridge to get to its desired temperature since it was starting from scratch.Job complete.

We serviced a

SAMSUNG WASHER

Model WA48H7400AW/A2

Near Leander, Texas 78641

Gerry C

Job Details: 07/09/2022

Arrived to inspect washer not spinning. I found no stored error codes and the unit operated as designed through all test modes. Discussion with the CX revealed they had an issue with a specific load and I advised them the unit is in working order and to go ahead and attempt use. No leaks observed during service. Service call only. $151.54 CK Auth# NA934T

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Leander, Texas 78641

Gerry C

Job Details: 07/09/2022

"Arrived to inspect detergent not being dissolved. I entered service test mode and found 4-3 and 7-1 codes stored. I tested the unit and the circulation pump did not engage and I verified line VAC at the connector. I removed and replaced the circulation pump and tested. All functions returned to the unit and it operated as designed. No leaks observed during service. Sump

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5LVAXWQ00

Near Pflugerville, Texas 78660

Kimo

Job Details: 07/09/2022

Arrived onsite for refrigerator with a stuck water filter. Upon inspection I found that the filter was stuck as described. I removed the stuck filter and replace it with a new one that the cx had. And tested the unit and found unit operating as designed. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GD5SHGXKT01

Near Pflugerville, Texas 78660

Kimo

Job Details: 07/09/2022

Arrived onsite for refrigerator not cooling properly. Upon inspection I found that there was a thick layer of lint and dust covering the condenser. I cleaned the condenser see pix. And advised the customer that they should see better temps in the refrigerator now.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Georgetown, Texas 78633

Gerry C

Job Details: 07/09/2022

"Arrived to inspect cooling issue in FC. I found the evaporator plugged with frost at the intake ports, along the sides and at the top of the evaporator assembly, but the was minimal frost in the core area of the evaporator. I tested the defrost system during removing the frost and it worked within service test mode. The thermistors were within range and after removing the retainers in the plugs at the control, I was able to verify 1.55VDC and increased to 1.8VDC after the compressor engaged. I removed and replaced the HV control and tested. The chassis required squaring and the FC door was barely making contact with the chassis, with the drawers empty and I corrected. No leaks observed during service.

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW0

Near Round Rock, Texas 78681

Kimo

Job Details: 07/09/2022

"Arrived onsite for washer that will no longer operate. Upon inspection I found code stored F9E1, F8E3, F8E6 and f5e3. I found that unit would not let me test it at all it would just flash f5e3 for the lid switch . I replaced the lid switch and the the unit would not agitate but not drain and spin and the lid would not open so replace the control ant tested in component activation mode the lid lock function and it passed the I attempted to activate the drain pump and found that it would not activate. I then replaced the drain pump but after replacing the old pump I found that the drain pump,harness was separated at the connector in a way the you wouldnt notice if you are not looking at it directly. I repaired the connector and tested the unit in diag mod and in wash with sheets in the washer and found that the unit operated as designed both those times. Job complete no leaks."

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WHIRLPOOL RANGE

Model WFE550S0HZ1

Near Liberty Hill, Texas 78642

Kimo

Job Details: 07/08/2022

Arrived onsite to replace harness. Upon arrival I installed new harness and tested unit and found no change. I contacted techline and spoke with about my findings. Tested element and found it good tested for voltage into the control and found it good but found no voltage out of the control. I tested for any shorts to ground and found none. Chris sr#7733046798 recommended that I replace the control I am ordering 1x control as per techline. Office to reschedule.; ordrng 1 W11528249 (CNTRL-ELEC)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Austin, Texas 78731

Scott

Job Details: 07/08/2022

Arrived on site for buzzing noise . Ran diagnostics found wash motor making a loud buzzing noise when washing . All else checked normal. Ordering sump and motor . No water leaks detected at time of service. Call to set return ; ordrng 1 W11345228 (Sump and motor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Austin, Texas 78730

Scott

Job Details: 07/08/2022

"Arrived on site for not dispensing water or ice . Found unit making poor ice and almost no water dispensing . Also found filter housing not staying shut . Ordering valve , cover ,bracket . customer is using Generic filter advised not to use those , she will purchase one on return trip from us . No water leaks detected at time of service. Call to set return ; ordrng 1 12955901 (Bracket) and 1 12960301 (Cover) and 1 W11256384 (Filter)"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X18DW06

Near Temple, Texas 76501

Jonathan M

Job Details: 07/08/2022

Arrived on site for a freezer that is not cooling. Inspected unit and work area. The customer had the unit unplugged and add been that way for the last week. I plug the unit in and found all fans running but the compressor not even attempting to start. Did verify proper polarity and voltage to the unit. He found 120 V going to the inverter but the inverter not starting the compressor. Ordering the inverter and the office will need to contact that customer about a return date due to an out of stock item.; ordrng 1 W11461105 (Inverter)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Georgetown, Texas 78628

Vincent

Job Details: 07/08/2022

"Arrived on site for refrigerator, inspected unit and work area. Removed kick plate to inspect legs to see if it was properly leveled and it was not. Tested water dispenser and found noise coming from the water valve. Will order valve and return with filter head and filter head reservoir. Office to contact CX to return on 07/18/22 AM CX has requested first call of the day if possible. No leaks where observed during service. ; ordrng 1 W11548535 (Valve) and 1 W11395888 (Reservoir)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017AS3

Near Kyle, Texas 78640

Andrey

Job Details: 07/08/2022

"Arrived on site to replace previously diagnosed control, noticed box has damage, removed parts and found it broken, image provided, ordering control office to reschedule ; ordrng 1 W10810046 (Control)"

We serviced a

KITCHENAID MICROWAVE

Model KMBP100ESS03

Near Leander, Texas 78641

Vincent

Job Details: 07/08/2022

Arrived on site to install previously diagnosed parts. Disassembled the unit and install the trim for the door. As I was inspecting the parts that I received to install the inverter was damaged so I did not install the main control and the inverter. I will re-order the parts and office to contact customer to return.; ordrng 1 W11325604 (Inverter)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Georgetown, Texas 78633

Gerry C

Job Details: 07/08/2022

"Arrived to inspect code. Entered service test mode and found F2E2 and F5E1. Unit was non-responsive and I removed and replaced the UI, thats when the F5E2 was able to be retrieved. Service test mode showed full function of the unit and it completed without generating any further errors. While servicing, I found the unit had not been installed correctly and the mounts were damaged and the screws were missing. The thermal and sound attenuating blanket was missing as well. Office to order parts. No leaks observed during service. ; ordrng 1 W11124383 (Shield) and 2 WP308685 (Mounting screws)s and 2 WP8269145 (Mounting Brackets)s"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Killeen, Texas 76549

Tyler

Job Details: 07/08/2022

Arrived on site for dishwasher beeping but not starting. Upon arrival confirmed issue. Found unit had stable 120 connection but ui was corroded and failing to stay on due to ui panel separating and allowing moister to enter. Will need office to reschedule once availability of parts is known. ; ordrng 1 W11460962 (Ui control) and 1 W11460908 (Console (black))

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Killeen, Texas 76541

Tyler

Job Details: 07/08/2022

Arrived on site for dishwasher not allowing door to stay open all the way. Upon arrival confirm complaint and found issue was due to friction sleeves breaking on both hinges.Call complete Friction sleeves WP8268961 (2x)