"Arrived onsite for unit with power but does not respond. On inspection found the ui with 3 lights on but responding to any touch of the keys. Installed a new control board and retested. The unit now responds to the touch, I put the unit in diagnostics mode and it completed the test. The unit is operating as designed and no water leaks were detected during service."

Arrived onsite for unit immediately giving error code. Upon arrival tested unit and unit not responding. Per service manual replaced panel. Tested and found intermittent function. Replaced control and tested. Unit is now functioning properly. Job complete

Arrived onsite for unit not heating. Upon arrival inspected unit. Ran diagnostics and found stored error code 4/2 heating circuit. Tested heater and recorded 12 ohms and continuity. Tested voltage at control and found only sending 4-6vac. Ordering control . Office to reschedule ; ordrng 1 W11629914 (Control)

Arrived onsite for damaged cooktop. Replaced and tested. Unit is functioning properly. Job complete

"Arrived onsite for sealed system repair. Upon arrival pierced system. Found no indication of a leak. Replaced compressor, dye dryer and access valve. Pulled vacuum and held. Charged per spec and tested. Unit is operating. Customer will monitor over 48hrs. Job complete"

Arrived onsite for washer not functioning properly and door locked. Found main control not functioning properly. Replaced control. Tested unit and unit is now functioning properly. No leaks present at this time. Job complete

Arrived onsite to replace failed dual valve and ice maker. Replaced and tested. Unit is now functioning properly. Job complete

Arrived on site to install previously diagnosed control. Found ice maker not responding. Replaced control and ran 4 harvests to allow water to run through filter and fill properly. Unit now working as designed. Ice maker does have a harvest test cycle but door switch needs to be held in closed position. No leaks detected. Job complete.

Arrived on site to test unit for not cooking properly. Found liner was completely covering bottom preventing heat from circulating properly. Removed liner and tested to 350 with no issues. Found control was cycling properly. Temps were in range. Advised customer against use of hanging thermometers as stated in owners manual. Also advised on use of calibration. Unit is working as designed. Job complete.

Arrived on site. Found filter stuck in housing and broken latch on housing installed a new housing installed new filter no leaks. Customer called tech back said leakimg at housing and when filter was removed oring dislodged from filter advised customer to replace filter with one from Home Depot or Lowes and will order another housing. ; ordrng 1 WPW10394053 (Housing)

"Arrived on site. Evaporator cover incased in ice,defrosted evaporator checked heater harness good,ohmed heater good unit not entering defrost ordering a new harness,themristor heater and controls customer will defrost u it before return visit ; ordrng 1 W11650661 (Heater) and 1 W11518204 (Ui) and 1 WPW10384183 (Themristor)"

Arrived on site to test unit for not starting/completing wash cycles. Found errors F0e7(load detected while running clean cycle) and f1e1(main control(acu) fault). Inspected pressure hose and found no damage. Replaced control and completed diagnostics with no issues. Advised customer to monitor. No leaks detected. Job complete.

"Arrived on site for a dryer that is not drying clothes. Inspected unit and work area. Customer advised that the unit takes a long time to dry and they are having to run through the unit for several cycles before it actually dries. Tested the unit and found the unit heating in tumbling, but no airflow due to cold air inside of the drum whenever I opened the door and then it got hot air rushing right after it. I removed the vent hose off the dryer and found a huge clog at the back of the wall vent. Found the issue was buildup due to a crushed to where the dryer vent hose sticks onto at the wall. Did advise the customer that they may want to consider changing out the venting through the home to eliminate this issue. Tested the unit and the unit is now working and operating as designed. Call complete."

"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer advised that the unit is making a vibration noise and its intermittent. I placed the unit in diagnostics and tested the compressor and could not duplicate the noise. I moved the unit from side to side and could not duplicate the noise. I recommended the customer get a video of the noise and call in for service if the it happens again. As I was leaving the unit began to make the noise which sounded like the condenser coils. I pulled r(e unit out and found the back cover damaged from installation and the water valve at the wall damaged with the handle broken off from installation (photos). I found the dust cover vibrating on the metal pan under the compressor. Using sealer tape, I taped the cover down to the metal pan and tested and t(e noise stopped. I advised the customer to monitor the unit and call in for service if the noise came back. No water leaks observed during service, job completed."

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the top grill. Cleaned the grill. No water leaks observed during service, job completed."

"Arrived on site to inspect dishwasher error code. Upon further inspection, I found the panel display showing F7E2-motor failure. Placed the unit in diagnostics and cleared the code. Continued with testing and the unit filled with water and then shut down and began to drain the water out. When I went to pull the unit from the cabinets, I found no mounting screws and mounting brackets were badly bent up (photos). I advised the builder of my findings and they advised they would pass it on. I pulled the unit out and removed and replaced the sump/motor assembly and tested. Unit is operating as designed. No water leaks observed during service, job completed. Unit was not mounted to the cabinets as I did not have mounting brackets. Builder advised they would advise their cabinet guy. No one available to sign for the receipt as the builder left before repairs completed."

Arrived onsite for MW with no power. On inspection the unit was asking for the clock to be set. I set the time and ran the unit for 2 minutes and the temperature was 203?. Unit is operating as designed.

Arrived onsite for previously diagnosed parts. Installed the moulin and I put the light behind the moulin and no light bleed through the gasket. Customer had already defrosted the RC. Customer is going to keep a eye on the evap to make sure it is not freezing over. No water detected during service.

"Arrived on site to inspect dryer noises. Upon further inspection, I turned the unit on and could hear a popping or clicking noise coming from the back rollers area. The unit is stack and I was able to pull the units out and leave them stacked. I disassembled the dryer and removed and replaced the back felt roller and placed the drum back in place and rolled it. While rolling it, I could hear the clicking noise from the back right roller. I removed and replaced the back right roller and reassembled the unit and bypassed the door switch and tested. I could still hear the noise but not as loud. I removed the drum and inspected the drum seal and found it bunched in a few places and too much glue on the drum/seal. I adjusted the seal and reassembled the entire unit and retested and unit is operating as designed, but with a slight clicking noise that is quieter than before. I recommended that the customer use the unit several times and allow the seal glue to heat and spread and if the unit continues to make the noise to call it in for service. No lint observed during service, job completed."

"Arrived on site to replace console. Installed new console, tested unit unit is running as intended. Customer complained about blue protective cover being stuck in seems, explained we cannot remove film and risk damaging unit. Advised customer main problem of cancel button not operating correctly had been fixed. Tech line advised not to order new console. Job complete. Sr#7737477472"

Arrived onsite for a cooktop with low flames . Upon arrival I tested the unit and found that the flames where low. I adjusted the the gas regulator and tested the unit and found that flames are not at normal height. Unit is now operating as designed.

"Arrived on site for a refrigerator. That is not making ice. Inspected unit and work area. Customer advised they had another company that had come out three times and replace the icemaker and all the valves. They advise that nothing has worked and that after googling this issue, he found the issue was with the wiring underneath the door. Looked underneath and did find several wires split on the wire harness going through the door. Ordering the freezer door and the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 LW11202405 (Stainless fc door)"

Arrived onsite for a built in MW that is stuck in loop showing messages that say touch power or start. But nothing happens when you do. The unit was power cycled and then began working but the after a while it started happening again. Due to the seeming intermittent nature of the issue and that there when no other obvious defects. I replaced the console and tested the unit and found unit operating as designed

"Arrived on site for a washing machine that is going off balance, is making a lot of noises, and now will not spin. Inspected unit and work area. Tested the suspension and found the suspension was good, but found the tub leaning against the left and front panels. Checked underneath the unit and found that the cover shield had fallen off, and only one screw was holding on the cover shield. also found the belt disconnected from the motor. Reattached the belt and added screws for the cover shield. I adjusted the feet on the washer to level out the unit and ran into diagnostics. The unit began to work and operate as designed. I also went over used and care on the unit. Call complete."

"Arrived on site to inspect washer vibration issues. Upon further inspection, I pushed down on the tub assembly and when it came back up, the assembly bounced around instead of coming straight back up. I removed and replaced the suspension rods and calibrated the unit. Tested in diagnostics and unit is operating as designed. I found the customer only has cold water connected to the unit. Due to the space the unit is sitting in not being level, I recommend the customer level the unit the best they can to prevent any further issues with off balance vibrations. No water leaks observed during service, job completed."

Arrived on site for low ice production/ ice too thin. Upon arrival inspected unit and container is half full of thin ice. All components seem to be operating correctly. Contacted SW for assistance. Ran through diagnostics and all controls test good. Found ice production stops too prematurely. SW recommend replacement of pump. Replaced pump and test unit. Observed ice now forms thicker. Unit is operating as des. No leaks present at this time. Job complete

Arrived on site for water fills continuously . Upon arrival ran diagnostics and only got error code F0-E7 for load detected when running clean washer cycle. Test all components and operating correctly. Ran a normal cycle with towels. Unit fills and washes correctly. Found water overfilling at stand pipe. Unit is operating as designed. Customer will have plumbing checked. Job complete

"Arrived on site. Powered unit on compressor powered on,no heat of discharge tube,checked connections found crack at cap tube entering drier,movement cap tube broke off and refrigerant and oil leaked out drier. Ordering sealed system parts. Lockring kit needed ; ordrng 1 W11562258 (Evaporator) and 1 W11582592 (Compressor.) and 1 Lockringkit (Lockring kit) and 1 R600a (R600@) and 1 Wpw10143759 (Drier) and 1 W11506635 (Access valve) and 1 Aluminumtubing (Aluminum tubing)"

Arrived on site for dead washer . Ran voltage check at terminal block getting 240 on one leg . No voltage on other leg . Recommended customer replace outlet . No lint build up at time of service . Job complete

"Arrived on site to test unit for error code. Found no stored error codes. Completed diagnostics with no issues. Replaced run cap and shift actuator and belt as a precautionary and completed diagnostic cycle again. No signs of gearcase failure, suspension is good. No leaks detected. Job complete."

"Arrived on site to replace previously diagnosed electronic control, replaced and tested, unit is now running as designed, no leaks detected job complete"

"Arrived on site to replace previously diagnosed drum and repair kit, replaced and tested, unit is now running as designed, job completed"

"Arrived on site to test unit for CT light not shutting off, tested unit found two right infinite switches and burners not working properly, will call safety tomorrow do to safety office currently closed, ; O-emld tckt"

"Arrived on site to test unit for not operating properly, customer stated that front left burner does not regulate temps, element and infinite switch will need to be replaced to fix issues, ordering element and infinite switch, office to reschedule ; ordrng 1 WP3149404 (Infinite switch) and 1 W11396790 (Burners)"

"Arrived on site. Found gasket falling out of liner door channel,added adhesive into channel reinstalled gasket."

"Arrived on site. Found a defective light switch,replaced switch tested switch working as designed"

Arrived on site. Installed missing plate switch tested door operation good.

"Arrived on site for washer making a loud screeching noise during spin. Upon arrival confirmed failure and found gearcase had failed. Had to cut off agitator and agitator bolt. Replaced bolt gearcase, and agitator. Found no leaks and unit working as designed with no noise. Call complete"

"Arrived on site for dryer needing pts. Upon arrival reconfirmed failure and installed part, found dryer working as designed. Call complete"

Arrived on site for dryer needing previously diagnosed blower wheel and belt. Upon arrival reconfirmed failure. Installed both parts and found unit heating as designed with no noise. Call complete

"Arrived onsite for previously diagnosed parts. Installed the valve by the filter and tested unit. It was not as noisy but the noise was still there. I gain access to the back of the unit and tested the water pressure. Pressure is about 70psi. I turn the valve to the water line off then turn about a 1/4 of a turn back on and the noise went away. Informed the customer that the water pressure was to high going into the refrigerator, I let them that I turn the valve down to limited the psi going to the refrigerator. The unit is working as designed and no water leaks detected during service."

Arrived onsite for oven door handle damaged. Installed new handle and reinstalled door. No gas leaks detected during service.

"Arrived on site for a washing machine that is eating up clothes and had a plastic piece that broke off. And the customer advised that the unit has destroyed certain clothes on certain occasions, but that they believe that the plastic piece broke off the agitator. I removed the agitator and confirmed that multiple pieces were broken off the agitator and causing the unit to catch clothes. Went ahead and replaced the agitator and tested the unit. The unit began to work and operate as designed. Call complete."

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the gear case and agitator. Screw and tested unit. Unit began to work and operate as designed. Call complete.

Arrived on site for a dryer that wont stay shut. Inspected unit and work area. Did confirm the customers complaint and found the door popping back open when he went to shut the door. Found the catch completely worn causing the issue. Replaced the couch and tested the unit. The unit began to work and operate as designed. Call complete.

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis I removed and replaced the sump/motor assembly and tested and unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to inspect washer with no lights turning on and unit not working. Upon further inspection, I pressed the power key and the unit turned on. I turned it off and placed the unit in diagnostics showing error code F3E2-Wash NTC fault. Cleared the code and continued with testing and immediately as the water valve began to put water in the tub, the unit shut down and showed the error code again. Following the tech sheet, I inspected the main control and found the J15 connector not connected to the control. I connected the harness and retested the unit and it is operating as designed. I tested two more times in diagnostics and the unit operated as designed. I tested the unit in a Quick Wash cycle and it operated as designed. I contacted techline and spoke o Rob and advised of the complaint and my findings/repairs. Also I advised that there is a concession for the unit and the ticket noted to contact techline to report my findings. Rob documented and provided SR#7737473483. I advised the customer of my findings and testings. No water leaks observed during service, job completed."

"Arrived on site for a washing machine that is making a clicking sound during agitation. Inspected unit and work area. I did confirm the customers complaint and checking out the agitator. Could not find anything under the agitator. I ran the unit through manual agitation, and could hear a rubbing sound/clicking sound coming from underneath the washer. I replaced the clutch and the slider and tested the unit again. Still heard abnormal sound coming from underneath the washer. Replaced the gear case and stator and tested the unit. The unit began to work abnormal sounds present. Call complete."

Arrived on site to install new lid latch to resolve non functional washer. Installed new latch and tested. Verified latch operational. ; O-emld tckt

"Arrived onsite for dishwasher not draining. On inspection saw no drain hose pinched or in a bind. There was no garbage disposal, ran the diagnostic and it passed, everything was good. Customer said that they got a error when testing it after installation, I found no errors in the system. The unit is operating as designed and no water leaks detected during service."

"Arrived on site to install previously diagnosed parts to resolve ice not dispensing and filter housing getting stuck open. Installed new ice chute and plate, ice bucket, coupler and filter housing. Unit does move the auger and should resume.ice production shortly. Repair completed."

"Arrived on site inspected unit for broke heating element support. Upon closer inspection heating element was hanging down towards bottom of cavity. Installed new support, tested unit, unit is running as designed. Job complete."

"Arrived onsite for a washer that is vibrating violently. Upon arrival i found that the cabinet was damage from the inside out I ran a test with clothes in the unit and found that the unit began banging when in spin. Upon further inspection I found that the holes in the basket were not punched all the way though causing the unit to be off balance. I am ordering the basket, gearcase, wash plate, screw, and the cabinet. Office to reschedule ; ordrng 1 W11172199 (BASKET) and 1 W11397111 (WASHPLATE) and 1 W11223765 (SCREW) and 1 W11454372 (GEARCASE) and 1 W10596395 (CABINET ASM-SERVICE, WHI)"

"Arrived onsite for a MW that is making a tiny pop/rattling noise at the end of heating. Upon arrival the customer demonstrated this to me, upon observing this I found that the noise was the damaged closing after the fans turn off which is normal."

Arrived on site for washer starting previous failure. Ran diagnostics and when washer would go into manual spin or agitate unit would kick out of diagnostics. Ordering Harness and control. Call to set return No water leaks detected at this time. ; O-emld tckt

Apt 313 Arrived on site for washer not responding to commands . Found dryer is getting hot when no in use . Found coil on heating element grounded to heater housing . Ordering element . Let breaker off . Recommended not to use till repair is made . Call to set return . ; ordrng 1 WP3387749 (Element)

"Arrived for dishwasher not starting . Ran diagnostics got 6-4, 4-3. Test wash unit didnt fill or wash motor come on . Not getting voltage to valve . Replaced control still same errors . Ordering harness . Reordering control if needed . No water leaks detected at this time. Call to set return ; ordrng 1 W11227372 (Harness) and 1 WPW10195039 (Float switch)"

Arrived on site for washer not spinning load out .ran diagnostics gear case is squealing in high spin . Replaced gear case and capacitor. Ran diagnostics. All checked normal. No water leaks detected at this time. Job complete . CNOTE

"Arrived onsite and found F6e1 error and unit console was not responsive, cleared error code and reset, unit console is now responsive. Found major backflow issue with dryer not exhausting properly and moisture build up in the cabinet causing communication errors. Cleaned and secured wiring connections to repair. Advised on restoring good airflow to prevent repeat failures."

"Arrived on site tested unit for orange flames on cooktop. Upon closer inspection unit had one burner with orange flame. Replaced burner, tested unit unit is running as intended. Job complete."

Arrived onsite and found left oven would not ignite bake and found defective dsi board. Ordering dsi board to repair. Advised customer on findings. ; ordrng 1 WPW10511278 (Dsi board spark module)

"Arrived on site to confirm cooktop was missing burner caps. After confirming burner caps were missing, replaced all burner caps. Job complete."

Arrived on site for unit. Not making ice. Upon arrival ran diagnostics found recirculation pump was not energizing. Replace pump and tested. Unit is functioning properly. Job complete.

Arrived onsite to replace damaged panel. Replaced and customer approved. Job complete

"Arrived on site to replace previously diagnosed sump assembly,replaced and tested, unit is now running as designed, no leaks detected job complete"

"Arrived on site to test unit for Tripping breaker, test unit found that customer has replaced the breaker like requested on the last visit but unit is still tripping breaker when cycle completes, called tech line to document per service pointer W11525530 customer needs to replace breaker for a specified breaker listed in the service pointers SR# 7737473778, at this time unit is running as designed, job complete"

"Arrived on site to test unit for door issues, customer stated that door that was installed on last visit is a different color and grain, the grain on the original door is side to side and on the new doors is up and down, called tech line to document per tech line the RC door needs to be replaced, ordering RC door SR# 7736782491, office to reschedule ; ordrng 1 LW10912110 (RC door)"

"Arrived on site to test unit for glass falling off, tested unit found glass has popped out from the metal bracket on the bottom, adjusted brackets and secured glass, unit is now functioning as designed, job completed"

Arrived on site for dishwasher needing previously diagnosed ui and latch. Upon arrival reconfirmed issue and installed parts. Unit is working as designed. Call complete

Arrived on site for not filling. Upon arrival ran diagnostics and got error code F7-E4 basket re engagement . Ran components test and unit fills correctly. found basket not turning correctly and makes a rubbing sound. Disassembled the drive system . Found slider has failed. Need to replace slider. Replaced slider W10734521. Test unit and is operating as designed. No leaks present at this time. Job complete

Arrived onsite for previously diagnosed parts. Installed the control board in the unit. Customer will call if the ice does not start producing ice. No water leaks detected during service.

"Arrived on site to install previously ordered parts. Replaced cam, washplate, gearcase, and suspension. Found a scraping sound coming from new gearcase and basket still wobbling. Contacted SW for assistance. Reordering gearcase, and ordering basket and hub. Office to reschedule ; ordrng 1 W10752719 (Basket) and 1 W11454734 (Gearcase) and 1 W11385424 (Retainer)"

Arrived on site to install previously ordered part. Installed spacer on door. Door is now making contact with door switch. Ice is now dispensing correctly. Job complete

Arrived on site to test unit for not cooling properly. Found FC temp was 13 degrees. Recommend replacing faulty compressor. Needing 2hrs and office to reschedule. ; ordrng 1 W11547313 (Compressor) and 1 WPW10143759 (UV) and 1 W11506635 (Access valve)

Arrived on site to install previously ordered parts. Replaced fc and rc door and badge. Unit is operating as designed. Job complete

Arrived on site and installed previously diagnosed support for broil element. Unit now working as designed. Job complete.

Arrived on site to test unit for no ice production. Found ice mold was empty on arrival. Inspected connections and found no loose wires or damaged door harness. Disconnected and reconnected and ice maker completed harvest with no issues. Ice maker filled as designed. Advised customer to monitor.

Arrived on site for a range that has a broken outer panel. Inspected unit and work area. Went ahead and replace the outer panel and reassemble the door. The unit began to working operate as designed. Call complete.

"Arrived on site for dishwasher not latching properly. Upon arrival found unit not properly installed as well as latch slightly broken out of place, replaced latch and lvl unit. Found dishwasher working as designed with no leaks. Call complete"

"Arrived on site for refrigerator not cooling. Upon arrival confirmed failure and found large ice build up in fc evap preventing airflow. Found results for following p5 and p8 thermistors: 3.1k,3.7k, 28.1k(buried in ice). Found defrost heater harness had come undone and I Clear3d ice and repaired wiring. Found unit working as designed and informed customer to give unit 24 hrs to stabilize temps. Call complete"

"Arrived on site to diagnose refrigerator that was making some noise, and seemed to have some inconsistent ice production. I examined the unit and found the ice bin was full of ice. When i checked the icemaker I found the fill cup had a piece of foam in it and was backing up and freezing. I cleared out the fill cup and used some silicon around the fill tube. Advised on making sure to make sure airflow channels stay cleared and doors stay closed to ensure consistent ice production. Irregular shaped ice can also cause the ice to clump in the bucket and have the bail arm hit it. Noise the customer mentioned was not present. I recommended they get a video if it pops up again. Repair completed."

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I found the ice bin empty and tested temps in the FC=4 degrees. I found the ice maker turned off and turned it on and pressed the test button under the tray. The ice maker harvested and filled as designed. I placed the ice bin back in place and checked the ice maker switch and found it was off again. I found when removing and replacing the ice bin, a portion of the bin is hitting the switch and turning the ice maker off. I advised the customer of my findings and recommended they check the switch if/when they pull the ice bin out to make sure it hasnt made contact with the switch. No water leaks observed during service, job completed."

Arrived onsite for basket out of balance banging. Tested unit empty. Unit suspension is good. Unit is level. No error codes. Determined unit is spinning well. Advised customer on findings. Determined unit is experiencing hi volume of off balance loads due to preference for small loads. Advised customer on loading and like materials and articles being loaded in sufficient volume for counter balancing.

Arrived onsite and replaced the broken door switch with new door switch. All checks good. Advised customer on repair.

Arrived on site for a dishwasher that is not heating. Inspected unit and work area. The customer advised that she ran through a load of dishes and that they were not clean and did not dry. I need it for diagnostics and found an F4 E3 (wash motor not running) and F7 E1 (no heat) error codes. Tested the dishwasher and it confirmed that the wash motor was not running. Ordering the wash motor and rescheduled the customer to 10/9.; ordrng 1 W11025157 (Pump and motor assembly)

Arrived onsite and found unit operating with failed strike. Replaced the strike. All checks good. Unit is now operating as designed.

Arrived on site for a refrigerator. That is making a clicking sound. Inspected unit and work area. Customer advise the unit at stop cooling and that the compressor doesnt seem to run. I found the evaporator fan and condenser fan running but the compressor not running. Checked the compressor and found the compressor cold to touch but they start device overheating indicating a bad start device. I replaced the start device and tested the unit. Found the unit cooling and operating as designed. Advise the customer to call back if any other issues persist. Call complete. ; used 1 cW11615506 (Start device) from stock

Arrived onsite and found unit operating with split blower wheel. Replaced blower wheel cleaned interior and padded the housing. Unit is now operating as designed. All checks good.

"Arrived on site for a dryer that has a burning smell. Inspected unit and work area. I disassembled the unit completely and checked all wiring. Found no burnt wiring or connections at the control. Checked the heater and did not find any issue with the heater, grounding or anything stuck inside the heater housing. Cleaned out the unit and reassembled the unit. I ran the unit for five minutes and I could not to take any burning smell is coming from the dryer. I called Whirlpool safety team and spoke to Amanda SR# 7737413513. She noted the account and advised that it appears the unit was working as designed. Call complete."

"Arrived onsite for combo MW oven door not closing all the way. On inspection found if I removed the unit from the wall it works, installed it back and it worked have of the time. But the interlock in and it helped, used the shims to help level the unit and now it fails 1 out of 10 times. Showed the customer what the issue is , if you close the door from the middle of the Handel it works 10 out of 10 times. If you close from the right side of the Handel it will work half of the time. The shelf that the unit sits on leans to the back."

Arrived onsite to install a previously ordered part. Upon arrival I installed the new fc door handle and tested it and found that it is no longer jiggling

"Arrived onsite to check temps in a refrigerator. Upon arrival I performed temp test in both sections and found that the temps were within normal range fc temp 40*-37*and falling after the doors where opened, temp in freezer at 9*and falling. Unit operating as designed. Job complete"

Arrived onsite to install properly diagnosed part. Upon arrival I replaced the separated lower spray arm and replaced the unit and found unit operating as designed no leaks.

"Arrived onsite for potential sealed system issues. Upon arrival inspected unit. Found that unit has been running properly for over a weeks time after the customer unplugged to thaw out. The noise from the customers complaint was recorded, that noise was from the evaporator compartment. Unit is functioning properly."

"Arrived onsite for unit not agitating and leaking. Upon arrival inspected unit. Ran diagnostics and found stored error codes 5/1 lid switch, 7/5 shifter fault, 8/3 overflow, 7/1 basket speed. Found latch failed in the locked state. Ran test and unit began to leak. Water coming from above gearcase assembly. Need to order latch and control and replace gearcase. 2 hr fourth floor laundry. Office to reschedule ; ordrng 1 W11188527 (Control) and 1 WPW10482836 (Latch) and 1 2hr (2hr)"

"Arrived on site for MW resetting itself and shutting down . Breakers have been replaced . Ran diagnostics got multiple F6-e0. Codes . Following previous techs visit ,following tech recommendations. Ordering door and control . Will need AUTHO Call to set return ; ordrng 1 W11186035 (Contol) and 1 W11186019 (Door ss) and 1 Autho"

Arrived on site for dryer making rattling noise . Found change in baffles . Cleaned out change . Unit is sounding and performing normally . No lint build up at time of service . Job complete

Arrived on site to test unit for door falling off. Reinstalled door and unit is now working as designed. Job complete.

Arrived on site and replaced bin thermistor for over producing ice. Unit now working as designed. No leaks detected. Job complete.

"Arrived on site to test unit for damaged gaskets, tested unit found failed gasket on Right FC door, replaced gasket and molded into place, gaskets are sealing good, job complete"