"NTW4516FW3 Arrived on site to replace ordered parts. Replaced splutch assy W10721967, actuator W11481722, Belt W11239857 and tub ring WPW10531289. Re tested and during agitation, started making a chattering noise. Re inspected bottom mechanical parts and found no issues. Proceeded to remove agitator and found no issues. Upon reinstalling agitator and accidentally broke top agitator. Ordering W10721967 splutch assy, WP3355758 agitator cap, WPW10074580 cap barrier, W10772621 screw&washer and 285565 agitator. No leaks detected at this time. Office to reschedule. ; ordrng 1 W10721967 (Splutch assy) and 1 WP3355758 (Agitator cap) and 1 WPW10074580 (Cap barrier) and 1 W10772621 (Screw&washer) and 1 285565 (Agitator)"

"Arrived on site to inspect unit for lid not latching. Upon closer inspection found latch corrupted. Replaced latch, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11700916"

"On arrival verified complaint of unit not staying balanced. Replaced gearcase, hub, actuator, cam, belt, Washplate. Ran diag test and unit now spins correctly. Ran calibration. Unit is now working correctly. No leaks detected during service. Job complete. Installed w10913953, w10721967, w11239857, w11454734, w10528947, w10752283"

"Arrived on site to install unit for not being cold. Upon closer inspection found compressor not starting. Replaced overload and relay, unit still wouldnt cycle water. Found filter not seated properly. Seated filter waited to see if ice would form. Unit never circulated water. Ordering pump. Informed customer to watch water bottle in unit to see if it ever gets to freezing. Rescheduled for 6/6 USED W11624931 WP2217224; ordrng 1 W11542867 (Pump) and 1 W11542868 (Pump)"

"Arrived on site for a washing machine that is not agitating. Inspected unit and work area. The customer advised of the unit is doing the exact same thing. It did a month and a half ago and the last three or four trips. She advised that the unit makes a clicking sound when it goes to agitate and does not complete the cycle. I ran the unit through an auto test and confirmed that the basket was spinning when it was trying to agitate. I looked underneath and found the cam broken again. I called Whirlpool Techline and spoke to Steve SR# 7738872642. He had me run a few checks and photos of the damage to the cam. He asked me to go ahead and replace that cam to see where the issue was coming from. It appeared that two of the parts of the cam were rubbing together, causing this issue. He advised that based on all repairs that have been done on this machine, he would not advise any other repairs at this time as one of the components we have replaced should have fixed this issue. He stated that he was going to send this file to review, and that whirlpool would be in contact with myself for the customer depending on the next steps. Call complete. W10721967."

"Arrived on site to test unit for burners not working, tested unit found shorted P10 wires repaired harness but it shorted out FR and RL infinite switches, replaced and tested, unit is now running as designed, job complete installed WP3149404, WP3149400"

"Arrived on site to test unit for continuous running. Customer explained that unit would start draining and would not stop, also would not progress through the cycle. Pressure hose has no punctures. Replaced control (W11633362) and tested, unit is running as designed, no leaks detected, job complete."

"Arrived on site to inspect refrigerator not working. Upon further inspection, I found the unit unplugged. I tested the outlet and found 122V. Plugged the unit in and found no lights on, the 3 way valve not coming on; nothing turning on. I gained access to the compressor and power board and found the unit getting 122V at the compressor and power board. Also found the power board providing 122V to the hv control. I removed and replaced the power board and got the same results. I removed the deli board and when I did, I found water in the reservoir below the board and could smell the odor of burning wires/electrical burn. Once I had the board completely removed, I found the deli door harness badly corroded and the deli control shorted out (photos). Once I disconnected the deli control, the refrigerator gained power and began to cool. Also found the right RC door gasket is torn. I advised the customer of my findings. I am ordering the deli door and right RC door w/gasket and office to schedule return service due to the availability of the parts. No water leaks observed during service other than the water in the deli door reservoir. WPW10624574; ordrng 1 W10815687 (Right RC door w/gasket) and 1 W10815669 (Left deli door w/gasket)"

"Arrived on site for no ice since previous repair. Removed icemaker found paint chipping from inside of icemaker,advised replacing icemaker customer declined,found frozen fill tube,removed fill tube,cleared ice from tube,reassembled unit,ran icemaker harvest pass,icemaker filled with water."

Arrived on site for refrigerator not making ice. On arrival found ice maker bail arm broken and unit not responding to harvest test. Replaced ice maker and found unit working as designed with no leaks. Call complete

"Arrived on site to inspect ice maker not working. Upon further inspection, I cycled power to,the ice maker and then pressed the test button and the ice maker harvested. When it was time to fill, I could hear the valve opening up but the ice maker was not getting any water. When I went to remove the ice maker to inspect the fill tube, I found it difficult to remove the ice maker. Once I got it freed, I found the fill tube and ice maker fill chute full of ice. I removed the block of ice from the chute and using my steamer, I cleared the fill tube and retested. I found the fill tube operating as designed and the valve was not weeping. I could not find any debris in the chute or in the ice block. Also found that the right RC door gasket is torn. I am ordering the right RC door gasket and scheduled return service for 06/10/24. No water leaks observed during service. No parts installed.; ordrng 1 W11456682 (Right RC door gasket)"

On arrival verified complaint of gasket damaged. Using heat gun I slowly heated and stretched the gasket out gently to seat it in place. As it was cooling it tore itself at the corners. Spoke to SW and Need RC right door. Authorization will need to be checked before install. Ordering RC door right and name plate. Installed 1x w10846057 will need to return with 2nd gasket just in case. Office to reschedule ; ordrng 1 LW10550669 (RC door right) and 1 WPW10393265 (name plate)

Arrived on site for oven not igniting . Ran preheat and oven would sometimes light . Broil is igniting properly and no issues found with top burners . Replaced igniter WPW10324262 and re ran oven . Oven is lighting on first click and stay lit. No gas leaks detected at time of service. Job complete

Arrived on site to install previously ordered part. During replacement found incorrect part is ordered. Found model # is off. Last 4 digits should be SS10. Photo of M/s is correct. Ordering filter head. Office to reschedule ; ordrng 1 W11346623 (Filter head)

On arrival verified complaint of not completing cycles. Attempted to remove Washplate and was unsuccessful. Used penetrating spray and taps with sledge. Unable to get wash plate to come up. Tried for 45 minutes different ways. Spoke to SW and will order new Washplate and Spanner as it may have to be broke or cut off. Reschedule for 6/7 no parts installed. ; ordrng 1 W10775188 (Washplate) and 1 W10909670 (Spanner nut)

"Arrived on site for washer making noise after last repair. Upon arrival inspected unit. Ran diagnostics and only stored error Code was Off balance load. Ran a test and found gear case shaft free spins on inner basket. Tub and hub gears are worn down, also washplate is warm down. Ordering basket and washplate. Office to reschedule ; ordrng 1 W11172199 (Basket) and 1 W11397111 (Washplate)rrived on site to replace basket diagnosed on previous trip. Replaced basket and hub nut due to retainer needed to be broken off, tested unit, unit is running as intended. No leaks present at this time. Job complete. USEDW10528947 W11172199"

"Arrived on site to inspect unit for loud rumbling noise coming from unit. Upon arrival customer stated during open house unit ran without load for extended period of time. Found burn marks around magnetron. Replaced magnetron, unit is running as intended. Job complete. USED W11590863"

"Arrived on site to inspect unit fit not cooling properly. Upon closer inspection found start device not plugged into compressor, plugged start device in and checked surrounding areas for refrigerant leak, found none. Exposed evap found evap beginning to frost and no signs of leak. Replaced thermistor due to failing. Condenser fan and compressor fan operational. Tested unit, unit is cooling as intended. No leaks present at this time. Job complete. USED W10316760"

Arrived on site to diagnose washer that was not starting loads. Tested unit and found buzzing coming from bottom end. Examined unit and found wiring harness had several wires spliced and capacitor failed. Ordering a new wiring harness / capacitor / control to resolve. Office to schedule when we get part. ; ordrng 1 W11233718 (Wiring Harness)

"Arrived on site to test unit for no ice production. Upon inspection found IM has been turned off and new filter has not been flushed out, air in the lines when flushing filter out. Water dispenser stream is now steady, forced harvest, unit harvested and filled properly. Unit is now running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to replace previously diagnosed control, capacitor, magnetron and diode, replaced control magnetron and diode but capacitor provided was not the correct part, put unit together, unit is still tripping breaker as soon as high voltage activates, ordering capacitor, door switches and transformer, office to reschedule installed W11707196, W11391712, W11256462; ordrng 1 W11662685 (Interlock) and 1 W11707301 (Capacitor) and 1 W11619624 (Transformer)"

"Arrived on site to test unit for cloudy dishes, tested unit found all components engaging properly and no stared error codes, customer has ran all the cleaning cycles with afresh and not change anything on how they wash the dishes, but a month ago all the dishes are coming out cloudy with a powdery white film on them, during diagnostics test did not see any suds, advised customer to service the softener system and after try running is with rinse aid, if does not get resolved then the OWI sensor will need to be replaced, at this time job complete no parts installed"

"Arrived on site to test unit for water spraying, tested unit found water dripping from pour cup, replaced ice maker, advised customer to monitor is issue still persists call us back and fill tube and pressure regulator will need to be ordered at this time unit is running as designed, no leaks detected job complete installed W11578780"

"Arrived on site for a washing machine that is making unusual noises. Inspected unit and work area. Customer advised that the unit itself works fine but that lid is making a squeaking sound when they open and close the lid and it is rusted in several different spots. They also explained that when the close the lid, that if they arent gentle letting it down, it will just fall. I did confirm the customers complaint and found the left hinge and hinge arms making the squeaking sound and not providing resistance for a soft close. Ordering the lid, hinges, and hinge arms for repair. The office will need to contact customer about a return date due to limited parts availability. No parts were installed.; ordrng 1 WPW10309357 (Left hinge) and 1 WPW10309358 (Right hinge) and 2 WP8563964 (Hinge arms)s and 1 WPW10110852 (Lid)"

Arrived on site for a refrigerator that is not dispensing ice. Inspected unit and work area. The customer advised that the unit makes a sound like its trying to dispense ice but does not actually dispense ice. I tested the unit and confirmed the customers complaint. I removed the ice container and checked the impeller. Found the impeller was securely fastened to the motor. I tested the dispenser motor with the door open and found the motor was buzzing but the impeller was not turning. I went to remove the impeller and found the impeller would not come off the auger motor and was just moving with the motor itself. Ordering the divider and impeller and will return with the dispenser motor as well for repair. The office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 W11307589 (Bracket) and 1 WPW10169511 (Impeller)

Arrived onsite and replaced the filter board and found unit shorted fuse immediately upon opening the microwave door. Ordering switches and returning with other parts. ; ordrng 1 W11551558 (Interlock) and 1 W11551761 (Lower interlock)

"KRMF706ESS05 Arrived to inspect water flow issue. I found the flow was restricted by filter plugging and when removed, the flow improved. I did find it less than expected and inspected the water supply line and primary valve. There was debris within the valve and after flushing the supply, l replaced the valve and tested. The unit resumed normal flow and no leaks were observed during service."

"Arrived on site for no water or ice. Tested water dispenser no water,can hear valves energized,removed outlet tube from isolation valve,ran dispenser no water exiting valve,slowly loosened supply line water to unit diagnosed unit will need the isolation valve ; ordrng 1 W11246413 (Valve)"

"Arrived on site for dryer taking to long to dry. Upon arrival found element, timer, and motor all working. Found clog in vent of home and replaced cutoff kit w10900067. Instructed customer they would need a dryer vent cleaning as well as cover on top of roof exit needs to be removed so lint can be properly cleared. Unit works as designed call complete"

Arrived on site for washer not working. Upon arrival cfound f5e1 in diagnostics but then found ui unresponsive and could test further. Tried replacing control and found ui still failing to even switch between cycles or react to any input. Ordering W11135391 ui console and will need to return with latch to complete repairs. Office to reschedule once availability of part is known.; ordrng 1 W11135391 (Ui)

"KRFC704FPS06 Arrived to inspect previously repaired sealed system. RC was 40 and the FC was -2, the compressor was running at the time of arrival. I found below the unit to be in the low 100s and due to this machine being side and rear vented, found that unusual. I pulled the unit from the cabinetry and found that after just a few minutes, the excessive heat reduced by nearly 20 degrees. Inspection revealed the air divider was missing and the short lower was installed in the wrong position. The unit fits into the cabinetry tightly and due to the divider missing, the heated air behind the unit was just circulating, creating excessive heat and wear on the system and I find it the likely cause of the initial compressor/inverter failure. Office to order parts and contact the customer to arrange return service. No leaks observed during service. Tech GCO. ; ordrng 1 W11466308 (Divider, Upper) and 1 GCO (GCO) and 1 W10878920 (Divider, Lower) and 1 W11449545 (Divider, Short)"

Arrived on site to diagnose washer that was leaking. On arrival customer advised me that the unit itself was no longer powering on after it had leaked. I found good voltage and polarity at the control. Need to order new control/console to be able to run unit and further chase leak. Office to schedule when parts arrive. ; ordrng 1 W11325580 (Console) and 1 W11549931 (Control) and 1 W11392677 (Drain Hose) and 1 W11549455 (Rear drain half)

"Arrived on site for not washing. Upon arrival,ran diagnostics and there are no saved error codes. Ran a normal cycle and unit operates correctly. I believe someone may have selected delay start. Unit is operating as designed. No leaks present. Job complete"

"Arrived on site to install previously ordered parts. Replaced drum W10508188, bulk head W11299300, both shafts WPW10359272, and repair kit 4392067. Test unit and is operating as designed. Job complete"

"Arrived on site to test unit for no ice production, tested unit found ice maker stuck mid cycle and is unresponsive to diagnostics test, replaced ice maker and tested, ice maker is now cycling and filled with water, advise customer to allow 24-48 hours for ice production to resume at this time unit is running as designed, no leaks detected job complete installed part W11557001"

Arrived onsite for a refrigerator still freezing product. I found the temp on the shelf thats freezing product at 32 degrees with all fans and compressor off. I replaced the ice container again and the chute seal since I could still feel cold air migrating from the back side of the container between the ice box and chassis. I replaced the dampener and seal and used permagum in the corners to prevent leaks and movement. I installed a different RC thermistor and replaced the UI control. I tested the refrigerator and could no longer feel air movement by the ice container. The customer will monitor the temps and let us know. Call complete.

Customer is rescheduling due to dentist appointment. Also inspected slider and found plastic molding is questionable. Ordering new one just in case. Rescheduled for 6/5; ordrng 1 W10734521 (Slider)

Arrived on site to test unit for gas leaking. Test unit and found broken valve. Relaxed valve test unit no leaks present at this time job complete. W10861656

On arrival verified complaint of noise. Found rotor bolt was removed from unit. Found it is still good and has loctite. Replaced bolt and unit now working correctly. No leaks detected during service and gearcase in good condition. Job complete no parts installed.

"Arrived on site for a dishwasher that is not heating. Inspected unit and work area. I ran the unit through diagnostics and found an F7 E1 (heater disabled) error code. I ran the unit through an auto test and found the unit work and operate as designed with the heat or taking on the end of the cycle. I tested the unit twice more and found the heater working every single time. I spoke to JC and was advised that that error code couldve been caused by multiple things excluding the heating circuit, including not running hot water to the same prior to the dishwasher cycle or standing water being inside of the dishwasher for an extended period of time. I did notice that the drain hose was going downhill from the garbage, disposal and dishwasher potentially causing backflow. I was advised that because the heater kicked on every single time, there would be no issue with the unit. The unit is working and operating as designed. Call complete. No parts were installed."

"Arrived on site to install previously diagnosed part per one stop program. Replaced RC door (LW11258450) and nameplate (W11223753), all gaskets are sealing properly. Unit is now functioning as designed, job complete."

WEG745H0LZ4 Arrived to install previously diagnosed and ordered part. I removed the damaged overlay and installed the replacement. The unit operated as designed and no gas leaks were detected during service.

Arrived on site for refrigerator with crisper drawers not working. Upon arrival confirmed issue. Found drawers had no grease and were rubbing excessively. Added grease and noticed drawers opening much smoother. Documented findings with techline that nothing further can be done sr#7739199421. Call complete

Arrived onsite and found unit in JVT mode. Whirlpool service pointer advised that JVT mode could be exited with a power cycle. Cycled power and found unit operating perfectly without any faults. Preheated unit. All checks good. Advised customer on repair. Ordering covered cosmetic drawer parts. Office to reschedule returning console parts JIC. No parts used; ordrng 1 W10860958 (Panel) and 1 W11104399 (Handle) and 2 WP8533988 (Screw)s

Arrived onsite to replace compressor. On arrival found additional issues. Suction line was frozen back towards compressor. Called SW for confirmation and unit ran a restriction . Unit will now need full rebuild. Notified customer that more than the compressor is needed. Customer decided due to additional issues and overall age of the machine it would not be economical to continue. Customer declined moving forward

Arrived on site to diagnose dishwasher that had a rusted spot. Examined unit and found the rust was on the outer door panel. I replaced the outer door panel to resolve. Unit working as designed. Repair completed. Parts used - W11613483.

"Arrived on site to test unit for water leak, tested unit could not find any leak, ran unit for 10 minutes bellow is sealing properly, explained to customer that it is possible that the leak happened do to a bad seal around door bottom do to soap residue or some debris, advised customer to monitor and provide a good video of the leak, at this time unit is running as designed, no leaks detected job complete, no parts installed"

Arrived on site for fan and light button not working . Found support for buttons broken on panel . Ordering panel . No parts used . Call to set return ; ordrng 1 W11227003 (Left side panel)

"WOC54EC0HS20 Arrived Pn site to replace additional part order per techline recommendation. After re testing, error still appeared. Called techline and spoke with Chris, Art and Kirt SR#7739045332. Recommendation was to do a software update. If update not successful, order oven controls and blower assembly again. Customer called Safety Team and advised they will exchange customer unit. Team member Kristina provided SR# 7738966892 For exchange."

Arrived on site for fridge not making ice and stopped cooling . Ran diagnostics got e1 IM a code . All temps are good at time of visit . Ran all diagnostics test . All checked normal. IM is harvesting and filling . Did find coils are covered thick with dog hair also did power reset . Removed and instructed on regular cleaning of coils . No water leaks detected at time of service . No parts installed . Job complete

"Arrived on site to install previously diagnosed and ordered parts. Due to the magnetron, capacitor and diode failures, I removed and replaced the mentioned parts and tested. Unit is operating as designed. Per previous techs diagnosis, I removed and replaced the rack supports and repaired the burn marks on the back interior walls. Retested the unit and it continues to operate as designed. Job completed. W11256462. W10850446. WPW10693025. 8212473. W10840795. W10840794. W10840759-2x"

Arrived on site to resolve magnetron capacitor and diode. Replaced all 3 parts test unit and unit test good job complete.

Arrived on site to test unit for oven not working. Test unit and found board not responding. Will need to order new control board rescheduled for 6-7. ; ordrng 1 W11620570 (Control board)

On arrival verified complaint of not running. Replaced thermal fuse and lint filter housing as previously diagnosed. Unit is now running and heating correctly. Job complete installed w10909685 and w10906551

Arrived on site to test unit for unit not washing. Test unit and found and wash motor. Replaced sump and motor test unit and unit test good job Complete. W11460945

"Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. The customer advised that initially when he called in, the freezer wasnt working but the refrigerator was still cool. I advise that since then, the refrigerator has also stopped going as well. He did advise that he had another company come out to diagnosed, a compressor failure but that they did not perform that kind of work. I gained access to the compressor area and found the compressor running and hot to touch. I took an amp draw off the compressor and found it pulling .343 A indicating of wheat compressor or a leak. The unit will need a sealed system repair. Ordering all parts in the office will need to contact the customer about a return date due to limited parts availability and need for a three hour service.; ordrng 1 W11580057 (Compressor) and 1 WPW10143759 (Drier) and 1 W11506635 (Access Valve) and 1 W11678305 (Precooler)"

"Arrived on site ,installed housing with valve and UI console . Ran all valve fill tests . Ran calibration and test wash all checked normal. All parts installed . No water leaks detected at time of service . Job complete"

"On arrival verified complaint of unit not filling up enough. Ran normal cycle on medium water and found it was too low. Replaced main control and ran cycle on medium and max water. Both filled correctly. Job complete no leaks detected during service, installed w11614514"

"Arrived on site to test unit for constant spin. Incorrect control board was installed on last visit. Replaced with correct control (W11624943) and tested, unit is now running as designed, no leaks detected, job complete."

Arrived onsite for broken belt and repaired unit by replacing the belt. All checks good. Unit is now operating as designed. 4392065

Arrived on site to install previously ordered part. Replaced basket W11172199. Calibrated unit. Ran a spin cycle and unit is operating as designed. No leaks present at this time. Job complete

"Arrived on site for mousier build up . Found moisture building up on top of fz door and on bottom of pantry gasket . Fresh food door gasket and mullion free of build up. Ordering pantry gasket and rails ,also fz door rails and white silicone . Set horizonal heater to on . Call to set return . No water water leaks detected at time of service . ; ordrng 1 WPW10443326 (Pantry gasket) and 1 W11093713 (Pantry rails) and 1 Pantry (W11093714) and 2 W11658402 (Fz door slides)s"

"Arrived on site to diagnose microwave that was resetting at random. Customer said they will run the microwave, and at random (sometimes not for a couple days at a time) the unit will stop, reset and have to start over. Unit loses all settings. Called tech line, SR7739200165. Spoke with Chris who recommended that customer try the microwave on an extension cord to rule out line noise / possible breaker issue. I also went into diagnostics and performed a factory reset of the unit. I advised the customer to try an extension cord, and if all fails we can order a new control per tech line. Call completed, no parts used.; O-emld tckt"

Arrived on site to diagnose cooktop with orange flames. Customer pointed out flames were wispy and a bit orange. I replaced the regulator to resolve and gained some improvement. Unit is working as designed with no gas leaks. Repair completed. Parts used - W11087445.

"WDF550SAHS Arrived to inspect leak. I found the supply line adapter part of the valve was leaking and after correcting installation, the issue was resolved. No leaks observed after service complete."

Arrived on site to inspect unit for not cleaning well. Upon closer inspection found pump and motor failing and upper spray arm and track stop broken. Replaced pump and motor. Ordering track stops and upper spray arm. Rescheduled for 6/7 USED WPW10671941; ordrng 1 WPW10498900 (Iller spray arm) and 1 WP8565925 (Track stops)

"Arrived on site to inspect unit for not cooling properly. Upon closer inspection found evap encased in ice. Replaced control and forced defrost mode. Unit entered defrost mode with no issue. Defrosted unit, unit is running as intended. No leaks present at this time. Job complete. USED W11558182"

"Arrived on site to test unit for freezing items in RC. Temperature upon arrival was at 50? and temperature was set at the warmest setting. Activated diagnostics and found all components engaging properly. RC may be getting poor airflow or thermistor may be off temp on the diffuser. Replaced diffuser (W11645127) as precautionary. Advised customer to keep items off of the back wall and away from diffuser opening. Unit is running as designed, no leaks detected, job complete."

On arrival verified complaint of not spinning. Spun drum by hand and it spins freely. Ordering belt and repair kit. Reschedule for 6/5 no parts installed ; ordrng 1 341241 (Belt)

"Arrived on site to test unit for noise. Tested unit found unit is making a rattling noise. Removed front of the dryer and inspected internals, found metal protection cover bent out too far and touching the blower wheel housing. Bent cover to proper form and tested, rattling noise has been eliminated. Unit is running as designed, no parts installed, job complete."

"Arrived on site for fridge not making ice . Found fridge is making ice but sporadically would stop making ice . Found small about of sweating around ice box and fresh liner roof ,temps are slightly higher ,no frost build up on evap . Ran diagnostics Ui is not making any sound when buttons are pushed . No IM errors . IM is filling and harvesting properly . Ordering UI and main control . Call to set return No parts installed and no water leaks detected ; ordrng 1 W10843055 (Control main) and 1 W11634312 (Ui)"

"Arrived on site to diagnose dishwasher that customer said was cracked inside the tub. Examined unit and found what they thought was a crack was actually just plastic lines, and not a physical crack. Unit is not leaking and it's purely cosmetic in appearance. Unit working as designed with no repair needed. Call completed, no parts used."

Arrived onsite for a range thats tripping the breaker. I verified the complaint. I disconnected the ground per the service pointer and ran a bake cycle at 500 degrees. When the unit reached 500 degrees I reconnected the ground and restarted the cycle. I left the oven on for over two hours and the breaker never tripped. All is working as designed. Call complete.

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the divider, auger, motor, impeller, and spacer. Her reassembled the unit and tested the unit on both crushed and cubed ice dispensing. I found both crushed and cubed ice coming through the ice dispenser. The unit is not working and operating as design. Call complete."

Arrived on site to install new support. Replaced supports test unit and unit test good job complete.

"Arrived on site to test unit for noise, found melted and not disengaging properly, inspected basket and found a lot of holes completely calcified causing excessive shaking, will need to replace basket, cam and suspension on return visit, ordering parts, floor is extremely uneven under unit that is contributing to excessive shaking and will need to be leveled before our next visit office to reschedule no parts installed; ordrng 1 W11172199 (Basket)"

Arrived on site to test unit for no power. Test unit by shaking the power cord and unit came back on. Customer said that the installation people were going to go by and check the connections at the junctions. Job complete no parts used.

Arrived onsite for a range thats tripping the breaker. I verified the complaint. I disconnected the ground per the service pointer and ran a bake cycle at 500 degrees. When the unit reached 500 degrees I reconnected the ground and restarted the cycle. I left the oven on for over two hours and the breaker never tripped. All is working as designed. Call complete.

Arrived onsite for a refrigerator with the dispenser leaking. I found the water dispenser good. I found where someone unplugged the refrigerator after the ice bucket had ice in it and the water was filling up the ice chute with enough weight to cause water to drip past the separator ice door. I found the water supply was turned on. I left the unit powered on and turned the icemaker off so this wont happen again. At this time everything is working as designed. Call complete.

"NED4655EW1 Arrived on site for burnt cord. Upon arrival, found terminal block burnt. Replaced terminal block and re tested. Now unit is functioning as designed. 279320 block"

Arrived onsite for a range thats tripping the breaker. I verified the complaint. I disconnected the ground per the service pointer and ran a bake cycle at 500 degrees. When the unit reached 500 degrees I reconnected the ground and restarted the cycle. I left the oven on for over two hours and the breaker never tripped. All is working as designed. Call complete.

"Arrived on site for moisture building worse and not not secured. Found door not properly secured which cause the moisture, not seeing moisture build up on the center mullion bad between drawers like last time. Secured door and replaced freezer gasket. Used heat gun to form to place. Verified operation. Call complete. WPW10714545"

Arrived on site for a dryer. That is not heating. Inspected unit and work area. The customer advised that the unit would not heat. I tested the unit and confirmed the customers complaint. Checked all hidden components and found the thermal cut off open. I replaced the thermal cut off and tested the unit. The unit began to work and operate as designed. Call complete. 279973

"Arrived on site to inspect range cooktop element not working. Upon further inspection, I tested all of the cooktop elements and found the front left element not heating. I inspected the front left element and found it shorted (photo). Pulled the unit out and gained access to the switch and tested and found it open. I removed and replaced the element and switch and retested and unit is operating as designed. Job completed. W11129442. W11563195"

"Arrived on site for a dryer that is not eating. Inspected unit and work area. The customer stated that they tested the dryer at the store and there was no heat being produced from the dryer. I plug the unit in and tested the unit. I checked voltage to the unit and found 112 V from line one to neutral, 112 V from line 2 to neutral, and 210 V from line 1 to line 2. I tested the dryer and found the dryer, tumbling and heating as designed. I did advise the customer that the unit is working as designed. Call complete. No parts were installed."

Arrived on site for a dryer that has a broken handle. Inspected unit and work area. I did confirm the customers complaint but did not have the handle on hand. Ordering the handle and rescheduled the customer to 6/6. No parts were installed.; ordrng 1 W11633280 (Handle)

Arrived onsite for a range thats tripping the breaker. I verified the complaint. I disconnected the ground per the service pointer and ran a bake cycle at 500 degrees. When the unit reached 500 degrees I reconnected the ground and restarted the cycle. I left the oven on for over two hours and the breaker never tripped. All is working as designed. Call complete.

"Arrived on site to install unit for flashing lights. Upon closer inspection found water in basket and drain making odd noise. Attempted to empty unit to give drain better chance. Drain still wouldnt respond properly, and would make noise as soon as plugged in. ordering drain, harness and main control. Rescheduled for 6/5 NO PARTS USED; ordrng 1 W11643701 (Harness) and 1 W11627413 (Control) and 1 W11399437 (Pump)"

"Arrived on site for dryer not turning on. Upon arrival found no voltage drops. Found stable 240 connection. Found element and other heating hardware working. Found pts weak and not fully closing when pushed, replaced timer wpw10185982 and pts switch wpw10237959. Found dryer working as designed call complete"

"Arrived on site to replace previously diagnosed motor, tested unit found unit is not receiving proper voltage, when the unit is not under load to power is correct, but when pressing the start button all the power transfers from L1 to L2 causing insufficient voltage to power motor, tested at the breaker and found the same issue, explained to customer that he is having a voltage issue not failed motor, advised customer to hire professional to fix power issue, at this time job complete no parts installed"

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the damper control and tested and unit is operating as designed. Customer advised that since the last service call, the ice maker has not made any ice and the unit has been cooling fine. I placed the unit in diagnostics and checked ice maker error codes in test 56 and found E2-ice maker lost position. I removed and replaced the ice maker and hv control and retested the unit and it is operating as designed. I found that the ice maker fascia and housing has moisture build up on them. Also found the fascia not installed properly and cold air is leaking from the ice maker housing back gaskets. Using some permagum from my van stock (212643). I sealed the air leaks at the back wall in between the wall and IM housing. I recommended the customer throw out the first batch of ice and they should have a good amount within 24 hours and the bin should be due full after 72 hours. No water leaks observed during service, job completed. W11658802. WPW10479155. W11224256. 212643"

"Arrived on site to diagnose refrigerator that was not cooling in either compartment. Examined unit and found the RC was warm, and freezer had a block of ice formed on the evaporator cover. I removed the evaporator cover and found the brown heater wire almost pulled out. I resecured the wire and added some electric tape to the connector. I power cycled the unit and tested the defrost heater. Verified heater is coming on and working as designed. I advised the customer on proper procedure to defrost to remove the ice. Unit now working as designed. Repair completed."

6104 arrived onsite and found unit operating with failed drain function due to clogged trap. Cleared trap and unit resumed normal function. All checks good.

5107 fuse blown. Found improper install. Advised maintenance as the cabinet tension lily cause a switch issue that shorted the inline fuse. Replaced the fuse and restored function. All checks good. W11707984

"Arrived on site to test unit for not filling with water. Entered diagnostics found F6E2 fill valve electrical problem error stored. Replaced valve (W11175771) as precautionary, valve is still not energizing and filling. Issue is with control, failed to bring control, will need to reorder for return visit. Ordering part, rescheduled for 06/10.; ordrng 1 W11305303 (Control)"

On arrival verified complaint of leaking water system. Customer states maintenance says the water system leaked on install. Ran water system and found no leaks at any connection. Dispenser is not leaking. Unit is working as designed no leaks found during service. Job complete no parts installed

"Arrived on site to test unit for not draining, tested unit found broken harness, replaced harness and tested, unit is now running as designed no leaks detected job complete installed W11643701"

"Arrived on site for oven not holding temperature properly. Found f6e0. Access control. P3 pr-pr= 1.1 k. Sensor is good. Communication from p1-4-j15-3, and p1-5-j15-2. Pl1-2 all have continuity. Replace control. Verified operation. Bake pulls 12 amps broil pulls 17 amps. call complete. W11448961"

"Outer 60A breaker tripping, inner 20 ok.WMH32519HZ07 Arrived to inspect breaker tripping issue. The customer advised the breaker had tripped several times. The breaker that tripped was not the 20A for the microwave, but the 60A sub panel breaker in the outer box. Several items were operating at the time, and the issue was moderately intermittent. I found no issues with the machine and its wiring and I could not recreate the issue. I advised the customer that tripping the sub panel, 60A 240VAC without tripping the 20A 120VAC dedicated breaker for the circuit, would be highly unlikely and the sub panel breaker is likely failing. Operational test good."

"5107 defrost leak. Tested and found drain tube clogged. Removed tube and cleaned. Unit is now operating as designed. All checks good, advised customer on repair. All checks good. No parts used."