We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL01
Near Austin, TX 78737
Luis
Job Details: 09/26/2023
"Arrived on site. Frost on food packages,checked door seal good,even all around,removed door found middle section between liner and cabinet missing sealer,added sealer reinstalling door raised freezer door"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Manor, TX 78653
Kimo
Job Details: 09/26/2023
Arrived onsite for a DW that is not starting the wash cycle. Upon arrival I ran the unit in diagnostics mode and found that the wash motor did not turn on. I replaced it and tested the unit and found The unit operating as drain. No leaks
We serviced a
WHIRLPOOL OVEN
Model kode500ess20
Near Spicewood, TX 78669
Leonardo
Job Details: 09/26/2023
Arrived on site to test unit for unit taking long to bake on short cycles. Test unit and average temp correctly at this time when set to 375?. Advised customer to give unit extra 5 minutes when baking short cycles. Showed customer how to calibrate unit if needed job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Georgetown, TX 78626
Gerry C
Job Details: 09/26/2023
"WMH32519HZ07 Arrived to inspect burning odor. I found the unit did not heat and I did not detect a burning odor during initial testing. Removal of the unit from its installation and disassembly revealed the diode had failed and burnt through its external insulation. Due to the probability of associated failure from the high p-current failure, I removed and replaced the magnetron and capacitor as well, with the diode. Operational test good. I contacted the safety line and advised of my findings and repair. MfrRef # 7737364169."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near China Spring, TX 76633
Jonathan M
Job Details: 09/26/2023
Arrived on site for a range that wont turn on the oven. Inspected unit and work area. Found the clock working and several buttons working but other buttons not working. Replaced the main control and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ
Near Austin, TX 78717
Maurice R
Job Details: 09/26/2023
"Arrived onsite for water dispenser not working. On inspection the unit had no filter, customer said that she bought a filter and it did not work and she returned and got another. She thought something was wrong with the unit. I installed the new filter and the water started working. I looked at the fc handle and tried to tighten it up. The threads on the left side are missed up and the set screw would not tighten up. Ordering new Handel. Office to reschedule when part arrives. No water leaks detected during service. ; ordrng 1 W11045125 (Handle fc)"
We serviced a
MAYTAG DRYER
Model MED6230HW
Near Austin, TX 78717
Maurice R
Job Details: 09/26/2023
Arrived onsite for dryer making a noise wheel with a flat spot. Gain access to the dryer and replaced wheels and belt. Found on the drum there was a melted piece of plastic that the wheels were hitting. Had get a screw driver to pry the plastic off. The unit is operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Austin, TX 78744
Joe Z
Job Details: 09/26/2023
Arrived on site for possible temperature issues with ice in container clumping together. Upon arrival inspected unit and found all ice in container is clumped due to icemaker leaking. Inspected valve and is not weeping. Found during fill test icemaker leaks at front left corner. Uploaded picture on SD. Need to replace icemaker. Did temperature test an temperatures in both sections are correct. Ordering icemaker office to reschedule ; ordrng 1 W11556926 (Icemaker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5GVEXVD01
Near Buda, TX 78610
Luis
Job Details: 09/26/2023
"Arrived on site for no cool. Pierced low side diagnosed a defective compressor,replaced compressor,drier and access valve,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Round Rock, TX 78681
Maurice R
Job Details: 09/26/2023
"Arrived onsite for light bulb exploding in MW. On inspection the bulb was shattered, installed a new bulb and the light came on and would not turn off. Ordering a control board. Called WP to report what i found. Office to reschedule when part comes in.dSr7737417717; ordrng 1 WMH53521HZ06 (Control board)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Seguin, TX 78155
Andrey
Job Details: 09/26/2023
"Arrived on site to test unit for a buzzing noise, tested unit found when blower fan is running the buzzing is present, removed microwave and found a large dry cricket stuck in the blower, removed and tested, unit is now running as designed, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDM04
Near Austin, TX 78728
David Z
Job Details: 09/26/2023
Arrived on site to replace refrigerator light switch. Found existing switch paddle was snapped off. Replaces switch and tested. Verified proper function. Repair completed.
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Austin, TX 78747
Joe Z
Job Details: 09/26/2023
"Arrived on site for Checked polarity and is correct. Ran unit for testing during testing unit operates correctly but begins to lose power. Put leads o terminal block. L1-N maintains 120, L2-N fluctuates from 120-107, then back up to 120. Found L2 is not consistently sending 120. Contacted techline for assistance. Spoke with curt. Curt recommended having outlet reinstalled and being sure all wiring is correct. Customer will need to be sure that there is a constant 120 from L2 before calling us back. SR#7737416150"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Buda, TX 78610
Matthew
Job Details: 09/26/2023
"Arrived onsite for washer not latching. Upon arrival inspected unit. Ran diagnostics and found no stored error codes. Ran several tests and couldnt duplicate any issues. Invited customer to run a load as normal and all is functioning. Could not duplicate any issues at this time. Possibly, the start button was not held down long enough to start the cycle. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHB1
Near Seguin, TX 78155
Andrey
Job Details: 09/26/2023
"Arrived on site to test unit for not washing dishes, tested unit found failed wash motor, replaced sump assembly and tested,u it is now running as designed, no leaks detected job complete"
We serviced a
AMANA DISHWASHER
Model ADB1400AMS0
Near Austin, TX 78745
Matthew
Job Details: 09/26/2023
Arrived onsite for unit not cleaning properly. Upon arrival inspected unit. Tested and confirmed wash motor failure. Upon unboxing found new motor defective. Re ordering. Set to return Fri 29th. Left unit unplugged and notified customer not to use . ; ordrng 1 W11613570 (Sump and motor)
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Pflugerville, TX 78660
Kimo
Job Details: 09/26/2023
We could not locate the correct key for the appointment. And the customer was not home and di not answering the phone when called. The appointment complex office will call to reschedule ; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW4
Near Killeen, TX 76541
Tyler
Job Details: 09/26/2023
"Arrived on site for washer not draining. Upon arrival found f7E6 in diagnostics but no other codes, found drain pump at 19.6phms from control, found krimping occurs in harness. Replaced control, harness and cap. Reassembled and tested unit. Found washer draining and working as designed with no leaks, call complete"
We serviced a
WHIRLPOOL DRYER
Model med4500mw0
Near Killeen, TX 76542
Tyler
Job Details: 09/26/2023
"Arrived on site for timer not working, knob just rotating and unit not turning on. Upon arrival confirmed failure and found timer stem broken not allowing knob to grab on and rotate it. Will need office to reschedule due unknown part Availability. Ordering W11685947 timer; ordrng 1 W11685947 (Timer)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Austin, TX 78759
David Z
Job Details: 09/26/2023
"Arrived on site to diagnose dishwasher that eas not properly drying dishes. On arrival customer said dishes get mostly dry, but the walls of the tub and the door have water still on them. I checked the settings on the wash cycle and advised customer of using all the high temp options to get a full and proper dry, especially the extended heat dry. Since dishes are mostly dry we know the element is good, and no errors are present. Rinse aid is being used and will continue to cure the tub and reduce moisture left. Unit working as designed. Call completed."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Round Rock, TX 78681
Maurice R
Job Details: 09/26/2023
"Arrived onsite for previously diagnosed parts. Installed the new motor and pump on the unit, checked for water leaks during the diagnostic cycle. No leaks were detected during the test. The unit is operating as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF550SAHW0
Near Fort Cavazos, TX 76544
Tyler
Job Details: 09/26/2023
"Arrived on site for washer not responding to input or starting. Upon arrival confirmed failure and couldnt enter diagnostics. After further testing I found main control not sending full voltage to ui control. Replaced main control and found partial response to ui but couldnt enter diagnostics. Rescheduled customer for 10/03/23 to complete repairs with new ui. Ordering W11677714 ui control, W11226294 switch ; ordrng 1 W11677714 (Ui conrol) and 1 W11226294 (Door switch)"
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near San Marcos, TX 78666
Andrew
Job Details: 09/26/2023
Arrived on site to test unit for broil element hanging down. Recommend support replacement. Office to reschedule. ; ordrng 1 W10909479 (Support)
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near New Braunfels, TX 78130
Andrew
Job Details: 09/26/2023
Arrived on site to test unit for blower error. Verified error prompting. Replaced blower and tested to 350 with no issues. Unit now working as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Manor, TX 78653
Kimo
Job Details: 09/26/2023
"Arrived onsite for a refrigerator that seems not be able to be leveled. Upon arrived I inspected the rollers and found that they were find not stripped. I the adjuster the door and got them to line up properly I also checked that the unit is no longer rocking, it is not."
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Austin, TX 78731
David Z
Job Details: 09/26/2023
"Arrived on site to install new console to resolve failed console / possibly control. Installed new console and found it powers on for power loss, but buttons don't respond. Found burnt section of the board on the console likely causing this failure due to defective part. Reordering console. Return visit set for 10/3.; ordrng 1 W11413566 (Console)"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Austin, TX 78717
Maurice R
Job Details: 09/26/2023
"Arrived onsite for previously diagnosed parts. Installed the ui,control board, panel and the door gasket. While installing the panel I pulled the vent off the door and found that the gasket was folded back and letting moisture into the ui area. Ordering a new vent for the unit. No water detected during service. ; ordrng 1 W11649995 (Vent)"
We serviced a
JENN-AIR DISHWASHER
Model JDPSG244LS1
Near Lakeway, TX 78734
Leonardo
Job Details: 09/26/2023
Arrived on site to replace tub. Replaced tub test unit and found bad fill valve. Ordering fill valve rescheduled for Thursday. ; ordrng 1 W11434044 (Fill valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM00
Near Elgin, TX 78621
Kimo
Job Details: 09/26/2023
Arrived onsite for a refrigerator with a leaking ice maker. Upon inspection I found that the leak was caused by the fill tube because it was not installed properly I corrected this and tested the unit after turning the water back on and found unit operating as designed no leaks
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Waco, TX 76705
Jonathan M
Job Details: 09/26/2023
"Arrived on site for a dishwasher thats not draining. Inspected unit and work area. Found the unit with standing water and attempted to drain the unit. Found the unit attempting to drain but sounding like something was hitting the impeller. Drained out the unit using a shop vac remove the drain pump and found something stuck in the drain pump assembly. Reassembled the unit and tested the unit several times. The unit was able to fill and drain as designed. I did notice that they are on a closed drain, which was causing the drain pump to take longer than normal to drain out the water. Did I advise them to get off the closed drain . Call complete."
We serviced a
JENN-AIR REFRIGERATOR
Model JS48SSDUDE01
Near Cedar Park, TX 78613
Kimo
Job Details: 09/25/2023
Arrived onsite for a built in refrigerator with light out in both sections. Upon arrived I found that this was true. I replaced the leds and tested the unit and found the unit operating as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Blanco, TX 78606
Andrew
Job Details: 09/25/2023
Arrived on site and replaced previously diagnosed RC damper. Noise is no longer present. Switched mullion to always on. No leaks detected. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Austin, TX 78717
Kimo
Job Details: 09/25/2023
Arrived onsite for a DW that is not draining. Upon inspection I found that the unit had water in the bottom of the unit. I pressed the cancel/drain button and found that the unit drained. I checked the flat switch and found that it was good. I replaced the control as this issue seems to be a intermittent issue. I tested the unit and found the unit operating as drain
We serviced a
WHIRLPOOL WASHER
Model MVW5430MW1
Near Leander, TX 78641
Maurice R
Job Details: 09/25/2023
"Arrived onsite for hot water in washer not turning off. Ran diagnostics and it operated as normal. Customer said that he thought it was working now. I ran the unit on quick wash and the water turn off at the 10 minute mark and did turn back,on unit the rinse cycle. The unit is operating as designed and no water leaks detected during service."
We serviced a
KITCHENAID DISHWASHER
Model KDTM704LPA1
Near Dripping Springs, TX 78620
Scott
Job Details: 09/25/2023
Arrived on site for dishwasher not draining . Found plug still in disposal. Removed plug . Ran diagnostics rests . All checked normal. No water leaks detected at this time. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78738
Scott
Job Details: 09/25/2023
"Arrived on site ,replaced sump and motor . Ran diagnostics,all checked normal. No water leaks detected at this time. Job complete"
We serviced a
JENN-AIR RANGE
Model JGS8860BDP18
Near West Lake Hills, TX 78746
Leonardo
Job Details: 09/25/2023
Arrived on site to test unit for front right burner igniting. Test unit and found bad module. Will need new module. Customer is going to call the office job complete.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Austin, TX 78729
Wesley
Job Details: 09/25/2023
Arrived onsite and found unit operating with failed wash arm. Replaced the way arm to repair. Advised on design of vent and operational preferences. All checks good. No error codes after full test. Unit is now operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Nolanville, TX 76559
Tyler
Job Details: 09/25/2023
Arrived on site for refrigerator still leaving moister around rc ice box door. Upon arrival reconfirmed failure. Found no air gaps or broken seals. Found ice box fan and fc evap fan working as designed and replaced left side rc door per Techline recommended. Instructed customer to give unit 24 hrs to stabilize temps call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Round Rock, TX 78681
Kimo
Job Details: 09/25/2023
"Arrived onsite for a refrigerator that is not making any ice or dispensing water. Upon arrived I found that the unit had water supply to it and it was turn on. Upon further inspection I found that the valves were not plugged in. I plugged them in and found that the valves would just run but not water would move though the system. I replaced the dual valve and found that same issue. With maybe a control issue.I am ordering the control, ui and the pad and returning with the single valve and setting return for the 10/02/23; ordrng 1 W11224256 (CNTRL-ELEC) and 1 W11579559 (Ui) and 1 W10853387 (Pad)"
We serviced a
WHIRLPOOL DRYER
Model MED4500MW0
Near San Marcos, TX 78666
Andrey
Job Details: 09/25/2023
"Arrived on site to test unit for long dry times, tested unit found vent is completely restricted, advised customer not to run unit until restriction has been removed, at this time unit is heating, job complete"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Dripping Springs, TX 78620
Leonardo
Job Details: 09/25/2023
"Arrive on site for element support broken. Pulled unit out to install new support. Install new support, test unit unit test as designed at this time."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ2
Near Austin, TX 78719
Leonardo
Job Details: 09/25/2023
"Arrived on site to test unit for unit leaking. Found leak coming from float. Theres not nut or anything unit is leaking due to not being leveled. Water is getting in the float, floor is not level customer is going to pull unit out job complete."
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BS3
Near Pflugerville, TX 78660
Joe Z
Job Details: 09/25/2023
411.Arrived on site for SAFTEY oven gets too hot. Upon arrival customer states that the glass on door gets too hot. Preheated oven to 400. Unit preheated and began temperature cycles. I let unit cycle 3 times and averaged 411 degrees. Contacted techline and spoke with Rich. Rich referred me to job aid for oven surface temperatures. He determined that unit is operating as designed. SR# 7737402178. Contacted Eric from SAFTEY team. Notes were documented. Ref# 7737360017. Job complete
We serviced a
GE WASHER
Model GTW460ASJ2WW
Near Georgetown, TX 78633
David Z
Job Details: 09/25/2023
"Arrived on site to follow up on washer leaking when in use. Ran unit and confirmed leak coming from valve, around the thermistor. Replaced valve and used some silicon around the thermistor to prevent leaks. If issue repeats we need to install a new valve thermistor. Repair completed."
We serviced a
KITCHENAID RANGE
Model KCGC506JSS00
Near Salado, TX 76571
Tyler
Job Details: 09/25/2023
Arrived on site for cooktop with burner flames to big. Upon arrival confirmed failure. Was able to correct issue but adjusting flame sizes to desired levels. Unit working as designed call complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Salado, TX 76571
Tyler
Job Details: 09/25/2023
Arrived on site for refrigerator with left hand rc door not shutting properly. Upon arrival confirmed failure. Found unit needed to be leveled and also found no grease on mullion. Added grease to mullion divider and relvled unit. Found fridge door could shut and lvl. Call complete ; ordrng 1 Cleargrease (Clear grease)
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Austin, TX 78750
Paul
Job Details: 09/25/2023
Arrived onsite for a dryer with the control panel not responding. I found correct voltage to the dryer and no voltage out of the main control to the console. I replaced the control and tested. The dryer is working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Pflugerville, TX 78660
Joe Z
Job Details: 09/25/2023
Arrived on site for unit with no power and tripping breaker. Unit is in apartment 8304. Upon arrival maintenance department mentioned that the unit trips the breaker after about 2 minutes every time. inspected unit and breaker is tripped. Restored power and unit began to operate. The unit tripped breaker immediately. During inspection found harness to icemaker is pinched. Uploaded picture to SD. Disconnected icemaker and test unit. Unit is now operating without tripping breaker. Contacted claims an confirmed This unit initially does not come with icemaker and was installed by previous apartment management. Unit is operating as designed. Maintenance will need to replace icemaker . Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Dripping Springs, TX 78759
Leonardo
Job Details: 09/25/2023
"Arrived on site to test unit for rust on front panel. Found rust, opened box for new panel, new panel was damaged. Will need to reorder new panel, office to reschedule. ; ordrng 1 W11416371 (Panel)"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Copperas Cove, TX 76522
Tyler
Job Details: 09/25/2023
"Arrived on site for dryer not starting. Upon arrival found timer stem broken and knob clip cracked. Replaced knob and timer, found dryer working as designed. Call complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Leander, TX 78641
Maurice R
Job Details: 09/25/2023
"Arrived onsite for dishwasher not working correctly. The customer said that the ui works sometimes, then there are times she can not get to work. Ran diagnostics mode and had no issues. Gain access to the ui and found moisture in the ui. I replaced the vent,ui and control board. The ui now works as designed, the unit passed the diagnostic test. No water detected during service."
We serviced a
WHIRLPOOL RANGE
Model KFDC558JSS01
Near Round Mountain, TX 78663
Gerry C
Job Details: 09/25/2023
"KFDC558JSS01 Arrived to inspect flame and heat issues. I found the unit had the correct orifices installed, but the low flame height and regulator settings were not correct. I corrected the setting and tested. The unit heated the cooktop burners as designed and I adjusted the FR and FL burners for a quicker ignition. I advised the customer the preheating times for the unit should be around 20-25 minutes for an electric oven to allow for consistent and full chamber heating. Operational test good, no gas leaks detected during service."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Dripping Springs, TX 78620
Leonardo
Job Details: 09/25/2023
"Arrived on location checked unit for upper rack wheels broken. Test unit and found adjusters broken, replaced adjusters. Tested unit and unit tested good."
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Austin, TX 78730
Wesley
Job Details: 09/25/2023
Arrived onsite and Tested unit for unusual noise and determined the noise concern was the normal pitch and frequency variables that accompany a normal hi speed spin. Advised accordingly. All checks good. No error codes.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Wimberley, TX 78676
Andrew
Job Details: 09/25/2023
Arrived on site to test unit for condensation forming in FC and freezing. Found LH side of FC gasket not closing properly. Replaced slides and unit now working as designed. Sealed gap between liner and cabinet with silicone. Also turned humidity control on. No leaks detected. Job complete.
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS20
Near Manor, TX 78653
Joe Z
Job Details: 09/25/2023
Arrived on site to install previously ordered part. Upon arrival customer had unit disconnected from power supply and sitting on kitchen floor. Replaced control W11261167. Could not test unit due to needs to be reinstalled. The builder will have unit reinstalled. Job complete
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Austin, TX 78739
Andrey
Job Details: 09/25/2023
"Arrived on site to test unit for no power, tested unit found drain pump activating but control unresponsive, control and pump that is provided are not correct, will need to replace control and drain pump on return visit, ordering parts office to get authorization reschedule for 9/29; ordrng 1 W11654023 (Control board) and 1 W11399437 (Drain pump)"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near Leander, TX 78641
Lou
Job Details: 09/25/2023
"Arrived on site to inspect range oven with smoke coming from the bottom of the oven door. Upon further inspection, I checked the door gasket and it is installed properly (photo). I checked for error codes and found none. I tested the unit on Bale at 350 degrees and the unit operated as designed. While heating, I could hear the normal popping/movement noises from the oven bottom panel and smell the newness burn off odor all units give off when they are first tested. I found no smoke coming from the unit during testing. Tested the cooktop burners and all are operating as designed. No gas leaks detected during service and no repairs needed at this time, job completed. No one available to sign for receipt/new build vacant home"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Kyle, TX 78640
Andrey
Job Details: 09/25/2023
"Arrived on site to test unit for shelf issues, customer stated that there is a hand print on one of the shelves that after trying multiple chemical to remove it, it is still there, attempted to remove it but when glass fogs up the hand appears, shelf provided is not correct, ordering shelf off to reschedule ; ordrng 1 W11188040 (Glass shelf)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Round Rock, TX 78664
Kimo
Job Details: 09/25/2023
"Arrived onsite for a dryer that is not heating. Upon arrival I inspected the unit and found that all thermostats,fuses, and thermistors all good the timer is operating along with all the switches. Upon further in I found that the Centrifugal switch on the motor has failed not sending power to the heating element. I replaced the motor and tested the unit and found unit operating was designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Austin, TX 78703
Luis
Job Details: 09/25/2023
Arrived on site for no ice. Ran diagnostics E2 error code diagnosed a defective icemaker ordering a new icemaker. ; ordrng 1 W11658802 (Icemaker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FFDB03
Near Cedar Creek, TX 78612
Matthew
Job Details: 09/25/2023
Unit in warranty. Arrived onsite for unit not cooling properly. Upon inspection found evaporator motor not energizing. Ordering fan motor and control . Unit to be unplugged 2 days prior to service. Office to reschedule ; ordrng 1 WP2315539 (Evap motor) and 1 W11666427 (Control)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HB07
Near Cedar Creek, TX 78612
Matthew
Job Details: 09/25/2023
Arrived onsite for unit not powering on. Upon arrival inspected unit. Found fuse blown. Used jumper across fuse. Unit powered on. Found as soon as door is closed the motor starts turning. Ordering Control and switches. Office to reschedule ; ordrng 1 W11551761 (Lower interlock) and 1 W11551558 (Upper interlock) and 1 W11552018 (Control)
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near San Marcos, TX 78666
Andrey
Job Details: 09/25/2023
"Arrived on site to test unit for thumping noise, tested unit found worn out belt and rear rollers, replaced all parts from repair kit 4392065 and tested, unit is now running as designed, job completed"
We serviced a
KITCHENAID REFRIGERATOR
Model WRV986FDEM01
Near Lago Vista, TX 78645
Maurice R
Job Details: 09/25/2023
Arrived onsite for icemaker not producing ice. On inspection found error E2 and the unit could not find home position. The FC was 0? and the icemaker was at 11?. Ordering a RC icemaker. ; ordrng 1 W11658802 (Ice)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Blanco, TX 78606
Andrew
Job Details: 09/25/2023
Arrived on site and replaced previously diagnosed sump assembly. Unit now working as designed. Advised customer to have home filtration system checked as excessive calcium build up present. No leaks detected. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Pflugerville, TX 78660
Joe Z
Job Details: 09/25/2023
Arrived on site to install previously ordered parts. Test motor resistance at control and is good. Test capacitor and is within capacitance. Replaced control W11608056. Calibrated unit and calibrated correctly. Ran a quick cycle and unit is operating as designed. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Kyle, TX 78640
Andrey
Job Details: 09/25/2023
"Arrived on site to test unit for moisture buildup on FC gasket, tested unit found all gaps sealed and gasket is sealing good, disconnected condenser fan to heat up mullion, mullion temp at 70-74, called tech line to diagnose further, per tech line foam strips need to be installed per instruction sent to me by email SR#7737398511, AM will need to be to returning tech on this job, ordering foam strips, office to reschedule ; ordrng 2 W11159728 (Foam strips)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Temple, TX 76501
Jonathan M
Job Details: 09/25/2023
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the icemaker, ice door, and facia heater. Tested the unit in the unit began to work and operate as designed. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Bastrop, TX 78602
Matthew
Job Details: 09/25/2023
Arrived onsite for unit not draining. Upon arrival inspected unit. Found wash motor not energizing. Confirmed in diagnostics with 4/3 error code. Ordering wash motor assembly. Set to return Oct. 2nd.; ordrng 1 W11025157 (Motor assembly)
We serviced a
WHIRLPOOL RANGE
Model WGE555S0BS01
Near Johnson City, TX 78636
Andrew
Job Details: 09/25/2023
Arrived on site to test unit for upper oven door constantly getting locked. Found error f2e1(stuck button) and f9e0(product mis-wired). Was able to manukau open door. Recommend control replacement. Needing autho and Office to reschedule. ; ordrng 1 WPW10692917 (Control)
We serviced a
WHIRLPOOL DRYER
Model WED8500DC4
Near Dripping Springs, TX 78620
Scott
Job Details: 09/25/2023
"Arrive on site ,replaced belt . Unit is now heating and tumbling . Job complete"
We serviced a
KITCHENAID ICE MACHINE
Model KUID308HPS01
Near Horseshoe Bay, TX 78657
Gerry C
Job Details: 09/25/2023
KUID308HPS01 Arrived to inspect no ice. The customer said the unit did not produce after the last repair and I inspected. I found no water entering the unit and verified VAC to the solenoid. I removed and replaced the inlet valve and tested. The unit resumed normal operation. No leaks observed during service.
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Kyle, TX 78640
Andrey
Job Details: 09/25/2023
"Arrived on site to test unit for long dry times, tested unit found vent completely blocked with lint on the exterior, unit is running as designed and heating properly, advised customer clear out the vent before using unit again, job completed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Austin, TX 78729
Wesley
Job Details: 09/25/2023
"Arrived onsite and delivered door bin replacement verified fit, unit is now operating as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Austin, TX 78754
Joe Z
Job Details: 09/25/2023
Arrived on site for not cooling. Upon arrival unit is in a vacant apartment. inspected unit and is cooling but not correctly. Found sheet of ice at base of Fc cabinet. Cleared ice from drain area. Found foam insulation covering drain. Cleared debris and test drain by pouring cup of water . All water drained correctly. Ran diagnostics and all components operate correctly. Forced defrost and heater is energizing and operating correctly. Maintenance department will leave power off and allow evaporator to thaw. They will run towels on floor and all a couple of days with door open. Unit is operating as designed. Job complete
We serviced a
AMANA REFRIGERATOR
Model ART308FFDM10
Near Blanco, TX 78606
Andrew
Job Details: 09/25/2023
Arrived on site to test unit for water accumulation on bottom of FC. Removed ice sheet and cleared clogged drain. Sealed gap between liner and cabinet with silicone. Also applied silicone behind RC gasket as it is pooping out too easily. Applied permagum around drain tube in compressor compartment. No leaks detected. Unit now working as designed. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Bastrop, TX 78602
Matthew
Job Details: 09/25/2023
Arrived onsite for unit not washing correctly. Upon arrival inspected unit. Found wash motor not energizing. Ran diagnostics and confirmed wash motor failure. Replaced motor. Tested and unit is functioning properly. No leaks present at this time. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Salado, TX 76571
Tyler
Job Details: 09/25/2023
Arrived on site for refrigerator not cooling in upper rc. Upon arrival found temps at 8/58(actual) when set to 0/37. Fo7nd ice being made in upper rc. Found no air gaps. Compressor and fc evap fan were running. Checked resistance at P5 1&2 (3.7k) p8 3&4 (4.8k) but found no ice build up or any moister on rc evap coil. Called techline and reported findings Sr#7737401415. Tested Rc thermistor in cup of ice and found values drop to 21k within 3 minutes. Was instructed by techline to replace rc fan/harness asm. Replaced ui and rc evap fan asm. Instructed customer to give u it 24 hrs to stabilize temps. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Del Valle, TX 78617
Matthew
Job Details: 09/25/2023
Arrived onsite for unit not cooling properly. Upon arrival inspected unit. Compressor is running. Checked pressures and running at 0/115 psi. Freezer temperature at 15. Called tech line due to recurring problems. Spoke to Andrew- 7737245567. Tech notified equalized pressure should be 30/30 psi and Running at -6/130. Continued testing unit and found would not equalize. Tech suspected partial restriction in the dryer. Recommend replacing dryer and flushing system. Flushed high and low side. Pulled vacuum and held. Charged per spec and ran unit. Pressure is good and frost pattern is ideal. Customer will monitor over 24 hrs. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Austin, TX 78737
Leonardo
Job Details: 09/25/2023
"Arrived on site to test unit for not washing correctly. Ran diagnostics, no error codes found. Explained proper maintenance and use of machine. Showed customer how clean unit and maintain with running white vinegar through the system twice. Ran test unit working as designed at this time."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Leander, TX 78641
Lou
Job Details: 09/25/2023
"Arrived on site to inspect washer leaking water. Upon further inspection, I found the unit not sitting properly in its space as if it had walked due to an off balanced load (photo). Also found holes in the wall and damage to the baseboard to the left of the unit and damage to the dryer top to the right of the washer (photos). I put the washer back where it should be and placed it in diagnostics showing error code F0E5. Cleared the code and continued with testing. The unit operated as designed except the hot water hose was not secured and was leaking water (photos). I tightened the hose connections at the valve and manually tested the spin mode and the basket was somewhat wobbly. I raised the top panel and removed the tub ring and using my flashlight, I placed it inside the basket and found the holes in the basket were not fully punched out as described in service pointer #W11684122B and there was no QR code present on the basket. Also noticed the front left suspension rod was slightly bent. I contacted techline and spoke to Nate and advised of the complaint and my findings. Nate provided a text to my phone and I provided photos of the damage. Nate provided SR#7737406604. I am ordering the basket and returning tech to replace the suspension rods and basket. No water leaks observed at the end of service.; ordrng 1 W11172199 (Basket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Austin, TX 78702
Luis
Job Details: 09/25/2023
"Arrived on site. Ran harvest test diagnosed a defective icemaker,ordering a new icemaker. ; ordrng 1 W11455232 (Icemaker) and 1 W11677731 (Fill tube)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Georgetown, TX 78633
David Z
Job Details: 09/25/2023
"Arrived on site to diagnose refrigerator making a buzzing sound. On arrival customer advised me the sound comes from the freezer. I found some ice trails on the back panel from the icemaker. I tested icemaker full and found gaps in the water chute/how the fill tube is foamed is causing the fill to spray and run down the back wall, eventually freezing on the fan. I used some silicon to create a better fit on the fill chute and where the tube is foamed in. Tested a fill and found no other water dripping. Added picture of state of tube on arrival. Repair completed."
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JS3
Near Horseshoe Bay, TX 78657
Gerry C
Job Details: 09/25/2023
"WFC150M0JS3 Arrived to inspect heating issue with burner. I found the burner would only shut off in the off position, when turned counter clockwise and would not shut off when turned clockwise. I found the infinite switch had failed internally and removed and replaced. The issue was resolved and the unit operated as designed. I contacted safety and advised of my findings. File# 7737341693"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Leander, TX 78641
Maurice R
Job Details: 09/25/2023
"Arrived onsite for dishwasher not draining found the drain hose clogged, clean it out and it is open as designed. While working on the unit the door would not stay propped up. The rubber scrubbers are missing on the unit. Ordering new ones.; ordrng 2 WP8268961 (Rubber scrubbers)s and 2 WP8269145 (Mounting brackets)s"
We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HS20
Near Dripping Springs, TX 78620
Scott
Job Details: 09/25/2023
Arrived on site for UI dead . Oven lights are working . UI is completely dead . Ordering UI .call to set return .; ordrng 1 W11616680 (Console) and 1 WP4449751 (Tod) and 1 Thermalfuse and 1 W11598119 (Blower)
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Austin, TX 78748
Andrey
Job Details: 09/25/2023
"Arrived on site to replace previously diagnosed control, replaced and tested, unit is now running as designed, job completed"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Austin, TX 78735
Scott
Job Details: 09/25/2023
Arrived on site for ui display not right . Found display failed . Touch pad still working . Replaced console . Unit display is working properly now . Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS02
Near Austin, TX 78745
Luis
Job Details: 09/25/2023
"Arrived on site for no ice and lights. Found broken left side light switch,ran diagnostics E2 error code on icemaker ordering light switch and icemaker. ; ordrng 1 W11123941 (Switch fr) and 1 W11396033 (Switch) and 1 W11658802 (Icmaker)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Killeen, TX 76549
Tyler
Job Details: 09/25/2023
Arrived on site for unit not going past rinse (per customer on arrival. Upon arrival confirmed failure and found f7e1 in diagnostics. Inspected under washer and found capacitor had failed. Replaced it and tested unit. Found no leaks and washer working as designed. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV00
Near Del Valle, TX 78617
Luis
Job Details: 09/25/2023
"Arrived on site. Found handles falling off,removed handle,adjusted set screw reinstalled handle tested door operation good,adjusted both doors."
We serviced a
MAYTAG DRYER
Model MED6230RHW1
Near Gatesville, TX 76528
Jonathan M
Job Details: 09/25/2023
"Arrived on site for a dryer, but has no heat. Inspected unit and work area. Tested the unit and confirmed the customers complaint. Checked voltage to the unit and found proper voltage and polarity. Tested the heating element and found the element open. Replaced the heating element and tested the unit. The unit began to work and operate as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM03
Near Austin, TX 78741
Luis
Job Details: 09/25/2023
Contact 979-292-9288Arrived on site for unit not level. Found damaged right back corner took pictures called tech support sent pictures to tech support. Customer needs to contact whirlpool customer service SR#7737401963
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Austin, TX 78759
Wesley
Job Details: 09/25/2023
Arrived onsite for poor dry times. Determined very bad airflow due to vent installation and clogging. Tenant notified management while in home. All else checks good. Dryer itself is operating as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Bastrop, TX 78602
Matthew
Job Details: 09/25/2023
Arrived onsite for upper rack falling down. Upon arrival inspected and found failed adjuster assembly. Replace assembly with kit. Tested and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Dripping Springs, TX 78620
Leonardo
Job Details: 09/25/2023
Arrived on site to test unit for loose handle. Found handle to be loose and tightened handle. Test unit unit test good job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDM04
Near Austin, TX 78704
Luis
Job Details: 09/25/2023
"Arrived on site for ice build up in freezer found gasket not sealing to cabinet,reinstalled freezer door checked door seal good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ0B
Near Austin, TX 78748
Luis
Job Details: 09/25/2023
Arrived on site for freezing in fresh food section. Replaced control and thermistor