Service History 93

We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near New Braunfels, TX 78132
Andrew
Job Details: 09/01/2021
"Arrived on site to test unit for leak, found top left rear corner has dent separating tub panels causing leak,needing tub and insulation wrap to fix issue, requesting 2 hours on return visit office to reschedule.; ordrng 1 W11409866 (Tub assembly) and 1 W11553445 (Insulation wrap) and 1 W11416363 (Sump and motor)"
We serviced a
WHIRLPOOL OVEN
Model RBS305PDB12
Near Canyon Lake, TX 78133
Andrew
Job Details: 09/01/2021
"Arrived on site to inspect unit for broken glass, found inner glass broken, replaced glass, tested unit, unit working as designed, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ET1FTTXKB01
Near Canyon Lake, TX 78133
Andrew
Job Details: 09/01/2021
"Arrived on site to test unit for RC not cooling, tested unit and found control and bimetal not communicating properly, replaced control and bimetal and tested unit working as designed no leaks detected job complete."
We serviced a
WHIRLPOOL DRYER
Model MGD8630HW1
Near Austin, TX 78731
Taylor M
Job Details: 09/01/2021
"Arrived on site to diagnose dryer not sensing wet clothes properly. Upon arriving the customer informed me that they had the vents cleaned out and checked. I put the unit into service diagnostics and verified no fault codes, I found that the unit has no issues with either moisture sensor and verified their functionality. I instructed the customer of proper load utilization and informed her the unit is functioning properly as designed. Job complete."
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Hutto, TX 78634
Jimmy J.
Job Details: 09/01/2021
"Arrived on site for Maytag washing machine - lid broken Pau.Marti 8.12.2021. Found left side hinge bracket and mounting brace had broken off from lid mount. Took pictures in quick pics of damage. Lid was on back order. Ran diagnostics and got F5E2. No other codes came on. Cleared lid lock error. Will return with Lid, spring Hinges, and will be ordering left WP8563965 and right WP8572974 lid hinges. Noticed a nickel lodged between wash plate and basket. Will remove wash plate to remove nickel upon return. I was able to remove the left side lid hinge completely in order for the lid to close and lock to allow the customer to use the washer until we return. Explained they needed to be cautious while opening and closing the lid and to support the left side of the lid when opening and closing it to prevent it from damaging the already damaged lid more making it inoperable all together. They understood how to use it until we can return so they can wash clothes for the time being. I will replace both left and right 90 degree lid hinges and lid. Spring hinges may be crooked and why the lid cracked on the left side. Spring hinges may or may not be necessary to replace. Will determine once the new lid and 90 hinges are installed. ; ordrng 1 WP8563965 (Left hinge) and 1 WP8572974 (Right hinge)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Liberty Hill, TX 78642
Kayman
Job Details: 09/01/2021
"Arrived onsite for dishwasher not operating. Upon inspection of the diagnostics table I found F8E4 stored in the unit. I found the float tray full of water and over flowing. I cleared the water and tested the unit again. I found some over sudsing but otherwise the unit is working as designed. I ran diagnostics again and called techline. They had me run the unit in Normal operation and it did not over fill, water stayed within parameters they did not recommend any repairs at this time I will advise the customer on loading and soap usage. Techlines SR#7731416884. No leaks detected during time of service. Job complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS4
Near Dripping Springs, TX 78620
Robert
Job Details: 09/01/2021
Arrived on job to answer questions and check for leaks. No leaks detected at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Austin, TX 78723
Scott
Job Details: 09/01/2021
"Arrived on site ,replaced harness , support and UI . Ordering pan front and support . Ran diagnostics all checked normal. Call to set return ; ordrng 1 W11175811 (Pan front) and 1 W10469177 (Support pan)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Austin, TX 78738
Robert
Job Details: 09/01/2021
Arrived on job for complaints of error code. Called SW and determined that the sump is causing heat issue with pump motor.; ordrng 1 W11416362 (SUMP )
We serviced a
JENN-AIR REFRIGERATOR
Model JS42SEDBDA
Near Georgetown, TX 78633
Lou
Job Details: 09/01/2021
"Arrived on site to inspect refrigerator not cooling. Upon further inspection, the customer advised that the freezer was cold but the fresh foods section was warm and the compressor compartment was hot. I turned the unit back on as I found it turned off. I placed the unit in diagnostics tested the components and found the defrost element and damper not passing. All other components passed. I removed the evap cover and found the defrost element bad (photo) and the unit not cooling as the evaporator was sweating and not frosting up. As searched parts, I found the defrost element and evaporator are discontinued. I advised the customer of my findings and they requested part numbers to research on their own and see if they can find the parts. Unit left turned off. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near Austin, TX 78759
Wesley
Job Details: 09/01/2021
Arrived onsite and used burner cap kit to repair cooktop. Unit is now operating as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS06
Near Austin, TX 78754
Scott
Job Details: 09/01/2021
Arrived on site , replaced control . Blower fan is now working . Turn table and inside light turns on when door is closed but microwave will not start . Replaced interlocks still no change . Parts research on interlocks and control .; ordrng 1 Partsresearch"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS06
Near Austin, TX 78754
Scott
Job Details: 09/01/2021
"Arrived on site , replaced control. Ran water heat test . All checked normal . Checked twice ,heating to whirlpool specs . Fan and lights are working . Job complete"
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Round Rock, TX 78681
Wesley
Job Details: 09/01/2021
Arrived onsite and installed the control and the latch. The unit is now operating as designed.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Austin, TX 78744
Jacob
Job Details: 09/01/2021
Arrived onsite for unit not draining the water. Tested the unit and heard the drain have a bit of stutter and didactic drain. when trying to drain once again it started working. Took the drain off and saw that there was nothing blocking the water from leave the unit. Tested drain motor when not attached and the drain started working again. Customer wants to wait and see if the drain motor will last longer. No other issues at this time. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Bastrop, TX 78602
Matthew
Job Details: 09/01/2021
"Arrived onsite for microwave condensation and dripping. Inspected unit and could not find reason for condensation, all components functioning properly. Called tech line for assistance. Tech recommended inspection of air flow parts. SR#7731647242. Inspected parts and were good. Noticed on reinstallation that because the outlet is on the opposite side of the cord, the cord goes across the vent baffle. Possibly obstructing the flap from opening properly. Made adjustment to cord and vent baffle. Unit is functioning properly. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC604FSS02
Near Austin, TX 78723
Jacob
Job Details: 09/01/2021
Arrived onsite for unit not making ice. Looked at the unit and noticed that the unit didn?t make ice. Put unit in diagnostics and ice maker wouldn?t not finish its test. After a while of having the door open. The dispenser would dispense water and water into the ice maker. Ice maker is working at this time. Spoke with PR to help diagnose. If it continues to happen may need to replace ice maker and possibly come back with the control in the front door. No leaks at this time. Job complete.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC7HS00
Near Spicewood, TX 78669
Leonardo
Job Details: 09/01/2021
"Arrived on site for complaints of oven display not working properly. Tested unit, found no error codes. Found unit had missed a few software updates. Advised customer to connect to WiFi and complete the updates.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Copperas Cove, TX 76522
Tali W
Job Details: 09/01/2021
"Onsite to install previously diagnosed part. Replaced control, reassembled, and tested. Light now turns on. Unit functioning as designed. Call complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Dripping Springs, TX 78620
Robert
Job Details: 09/01/2021
Arrived on job to replace previously diagnosed part. Found the part ordered incorrect. Ordered correct part. ; ordrng 1 W11086088 (SUPPORT )
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS00
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 09/01/2021
Arrived on site to diagnose an ice machine that is not producing ice properly. Found external drain pump float sticking and circ pump and control not registering water level properly. All 3 parts will need to be replaced to complete repairs and office to set return appointment.; ordrng 1 W11542867 (Pump) and 1 W11034363 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25FVSS01
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 09/01/2021
Arrived on site to replace previously ordered parts for refrigerator. Replaced both cams on rc door and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near New Braunfels, TX 78132
Andrew
Job Details: 09/01/2021
"Arrived on site to test unit for damage door seal, verified that seal is damaged,replaced seal advised customer not to use dryer for 24hrs job complete."
We serviced a
MAYTAG MICROWAVE
Model MMV1175JZ0
Near New Braunfels, TX 78130
Noah D
Job Details: 09/01/2021
Arrived on site to inspect unit for not turning off light when deactivated. Upon inspection found the units control was shorted. Replaced control and tested unit. Complete
We serviced a
MAYTAG REFRIGERATOR
Model MFI2569YEM0
Near New Braunfels, TX 78132
Noah D
Job Details: 09/01/2021
"Arrived on site to inspect unit for not cooling normally, upon inspection found all interior lights on with no fans or compressor. Ui was blank. Replaced board and all functions returned. Complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HB0
Near New Braunfels, TX 78130
Noah D
Job Details: 09/01/2021
"Arrived on site to inspect unit for not pulling steam when cooking, upon inspection found the unit was working to spec and held paper when the fan is on. Instructed customer on proper use. Complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104EBS3
Near New Braunfels, TX 78132
Andrew
Job Details: 09/01/2021
"Arrived on site to replace previously diagnosed drain pump, installed drain motor, ran diagnostics, working as designed, no leaks detected job complete."
We serviced a
WHIRLPOOL RANGE
Model WFG525S0HS0
Near San Marcos, TX 78666
Noah D
Job Details: 09/01/2021
"Arrived on site to inspect unit for not heating lower oven, upon inspection found the igniter starting but not allowing gas through, replaced dsi board and tested. All functions returned. Complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Georgetown, TX 78628
Tommy
Job Details: 09/01/2021
Arrived onsite for refrigerator not cooling and previously diagnosed parts. Upon arrival found unit had over frosted on evap cover. Found fans operating as designed. Replaced unit drawer and UI found unit to be operating as designed during tests. Recommended customer do 48 hour defrost and the monitor refrigerator after for another 48 hours before reloading it completely. Job Completed.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Hutto, TX 78634
Jimmy J.
Job Details: 09/01/2021
Arrived on site for Does not wash the clothes properly. clothes still come out dirty and not cleaned. Placed in diagnostics and got F7E6. No other error codes came on. Cleared motor fault error code. Gained access to the actuator and found it not engaged into splutch. Removed actuator and installed new actuator. Ran auto diagnostics and washer completed all cycles as designed. No leaks detected. Job completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KBBR306ESS01
Near Austin, TX 78731
Luis
Job Details: 09/01/2021
Arrived on site. Replaced freezer door skin checked door operation good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Cedar Park, TX 78613
David S
Job Details: 09/01/2021
Arrived on site for Detergent Door or Rinse Aid Door Come Off the Dispenser Assembly. We found dispenser door broken. We then gained access to the back of dispenser assembly and uninstalled broken unit then installed new unit. We ran diagnostics cycle found no leaks at this time and unit is operating as designed.job complete
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HB00
Near Hutto, TX 78634
Jimmy J.
Job Details: 09/01/2021
Arrived on site to install previously diagnosed part. Removed damaged grates and installed new grates. Job completed.
We serviced a
WHIRLPOOL MICROWAVE
Model GMC305PDB07
Near Temple, TX 76502
Tyler
Job Details: 09/01/2021
Arrived on site to install previously diagnosed main control fuses and switches upon arrival installed all needed parts Ive been reassembled and tested the oven and microwave and found that everything is now functioning as designed in the door error code is gone. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Andice, TX 78628
Kayman
Job Details: 09/01/2021
Arrived onsite for refrigerator over cooling. Upon arrival I found the RC=32 FC=4 I called techline and we determined that the FF thermistor is out of range and the unit will not satisfy the RC causing the over cool. I replaced the thermistor and advised the customer to monitor the unit to ensure proper temps restore. No leaks detected during time of service. Job complete. Techlines SR#7731642660. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Georgetown, TX 78626
Tommy
Job Details: 09/01/2021
Arrived onsite for previously diagnosed parts. Upon arrival replaced unit element and tested. Unit is now operating as designed. Job Completed.
We serviced a
MAYTAG REFRIGERATOR
Model MFX2571XEW2
Near Georgetown, TX 78628
Wesley
Job Details: 09/01/2021
Arrived on site and found icemaker had been set to off position. Unit is now operating as designed. Advised customer on findings.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Austin, TX 78744
Jacob
Job Details: 09/01/2021
Arrived onsite for unit making a sparking and popping noise. Looked at the unit and found that the diode was burned a little bit. Replaced diode. Tested the unit. Unit tested good. No issues at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Austin, TX 78759
Taylor M
Job Details: 09/01/2021
"Arrived on site to replace a previously diagnosed ice maker, I gained access to the ice maker removed and replaced it, I verified functionality of the unit and verified it was correctly set, I observed the ice maker fill from the fill tube without obstruction, job complete."
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Austin, TX 78753
Scott
Job Details: 09/01/2021
Arrived on site for dryer giving UI acu error code . Replaced both acu and UI . Ran diagnostics all checked normal. No lint build up. Do recommend changing out vent hose due to being crushed . Job complete
We serviced a
WHIRLPOOL WASHER
Model ADB1400AGS1
Near San Marcos, TX 78666
Noah D
Job Details: 09/01/2021
"Arrived on site to inspect unit for leaking when in use, upon inspecting found a leak in motor per last tech, replaced motor with correct model. All functions returned with no leaks. Complete"
We serviced a
WHIRLPOOL OVEN
Model KODE300ESS02
Near Georgetown, TX 78633
Lou
Job Details: 09/01/2021
"Arrived on site to inspect wall oven control issues. Upon further inspection, the customer advised that when steam comes out of the oven it goes up towards the control panel and the unit wont operate correctly. I advised the customer that Whirlpool recommends that any foods that produce too much steam will need to be covered with foil or a lid and opened up after removing from the unit to avoid the steam/moisture getting into the control. I placed the unit in diagnostics and checked error codes and found F6E9, F6E6 & F1E0. Cleared the codes and tested the unit. Unit is heating properly and within temp range. Due to the error codes, I removed and replaced the main control and control panel and tested. Unit is operating as designed. I placed a strip of foil tape under the control panel to seal off the gap to help avoid the steam going into the control. Job completed."
We serviced a
AMANA WASHER
Model NFW5800HW0
Near Leander, TX 78641
Kayman
Job Details: 09/01/2021
Arrived onsite to install previously diagnosed parts. I installed the NTC harness and tested the unit. I noticed the UI still doing some weird things so I called tech line to report. He advised that since the unit is working in normal operation at this time to not make any repairs at this time. The weird things may be timing related. In the event of a call back to install the UI again. I found a nicked wire in the old harness SR#7731603531. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JS0
Near Bastrop, TX 78602
Matthew
Job Details: 09/01/2021
Arrived onsite for range oven not functioning. Upon arrival tested unit and found oven not heating. Removed rear panel and found failed wire harness at block. Will need main wire harness replaced. Ordering harness and returning with prescreened parts just in case. Office to reschedule. ; ordrng 1 W11551729 (HARNESS- MAIN)
We serviced a
MAYTAG DRYER
Model MEDB955FW2
Near Manor, TX 78653
Matthew
Job Details: 09/01/2021
"Arrived onsite for dryer turning off prematurely. Upon arrival put unit in diagnostics and found stored error code 4/5 high limit, 4/3 restricted air flow, 4/4 Line 2 error, 3/2 front moisture sensor shorted. Will need sensor replaced. Also advised customer that the duct line will need to be cleared. Multiple codes of air flow. Office to reschedule ; ordrng 1 W11161899 (wire) and 2 W11165163 (electrode)s"
We serviced a
MAYTAG WASHER
Model MVWB965HW0
Near Manor, TX 78653
Matthew
Job Details: 09/01/2021
"Arrived onsite for error ?F5? error code. Upon arrival put unit in diagnostics and found stored error code 0/2 over suds, 5/3 lid will not unlock 5/4 lid not open between cycle, 9/2 water ring detected. Ran test and all passed except repeated 5/4 errors. Will order control and lid latch. Valves test good. Called tech line for confirmation and agreed on latch and control. SR#7731642594. Also due to oversuds and water ring advised customer on proper use and care including detergent use and amount. Office to reschedule. ; ordrng 1 W11188327 (latch) and 1 W11246700 (cntrl-elec)"
We serviced a
KITCHENAID VENTHOOD
Model KVWB406DSS4
Near Dripping Springs, TX 78620
Robert
Job Details: 09/01/2021
We serviced a
KITCHENAID REFRIGERATOR
Model KSRS25MWMS02
Near Austin, TX 78746
Luis
Job Details: 09/01/2021
"Arrived on site for no cool. Fans running,compressor not powering on,installed a starter same issue diagnosed a defective compressor.
We serviced a
WHIRLPOOL COOKTOP
Model n/a
Near New Braunfels, TX 78132
Noah D
Job Details: 09/01/2021
"Arrived on site to inspect unit for not lighting front left burner. Upon inspection found the units igniter worked when the other burners started, indicting a bad ground on valve or burner head screws, Quoted customer to replaced all three parts. The screws are very brittle just by looking at them. Will need to return with parts to attempt repair. Office to reschedule ; ordrng 1 8286561 (Valve) and 1 WPW10406878 (Burner head) and 2 WP3368921 (Screws)s"
We serviced a
WHIRLPOOL DISHWASHER
Model ADB1400AGS1
Near San Marcos, TX 78666
Noah D
Job Details: 09/01/2021
"Arrived on site to inspect unit for not turning upper arms. Upon inspection found the tube clogged with plastic, replaced tubings and tested. All functions returned. Complete"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Cedar Park, TX 78613
David
Job Details: 09/01/2021
"Arrived on site to install new rotor, stater and screws. Installed new parts. Could not test due to being in garage, but unit does spin freely. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Austin, TX 78750
Taylor M
Job Details: 09/01/2021
"Arrived on site to replace a refrigerator compartment door due to scratching and damage, upon arrival I gained access to the unit and removed the door, I replaced the door and the unit is operating properly as designed, job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Austin, TX 78753
Scott
Job Details: 09/01/2021
Arrived on site apt office said unit was in apt 9107 not 9207. Arrived apt model not matching wit dispatch . Tenent is not having any issues washer .
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Austin, TX 78753
Scott
Job Details: 09/01/2021
"Arrived on site , replaced actuator. Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Austin, TX 78759
Taylor M
Job Details: 09/01/2021
"Arrived on site to replace parts diagnosed by previous tech, I gained access to the motor and removed parts from the bulk head, upon trying to remove the blower from the motor it would not break free, I was able to chisel it off but the plastic that remained on the motors spindle broke from the inner nut rendering it unable to break free, the motor will have to be replaced due to this, ; ordrng 1 279827 (Motor)"
We serviced a
WHIRLPOOL WASHER
Model WTW4800XQ4
Near Lakeway, TX 78734
Brandon
Job Details: 09/01/2021
"Arrived on site for customer complaint of unit walking during spin, found suspension rods failed, I replaced suspension rods, unit tested good."
We serviced a
GE ICE MACHINE
Model ZDIS150WSS
Near Marble Falls, TX 78654
Cliff
Job Details: 09/01/2021
"Arrived on site to diagnose an ice machine that is not producing. Found cutter grid broken
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Austin, TX 78749
Kevin
Job Details: 09/01/2021
"Arrived on site and inspected washer and found Gearcase is worn and washplate has failed.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Kyle, TX 78640
Kevin
Job Details: 09/01/2021
"Arrived on site and inspected range for temperature variance during cooking. Found range is heating correctly, showed customer how to calibrate oven if needed in the future. No further repair is required at this time, job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS4
Near Manor, TX 78653
Matthew
Job Details: 09/01/2021
Arrived onsite to replace previously diagnosed parts. Replaced main control board. Tested unit and unit is functioning properly. Job complete
We serviced a
AMANA DISHWASHER
Model ADB1100AWS3
Near Austin, TX 78705
Jacob
Job Details: 08/31/2021
"Arrived onsite for unit not draining water. Upon taking the unit out, some how the drain hose that was previously installed had ripped open and noticed that it was not the correct hose for the unit. Checked the drain motor and noticed that the drain motor was working with no issues. Ordered new drain hose for replacement. Rescheduled with customer. ; ordrng 1 8269144A (drain hose) and 1 WP285655 (clamp)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Hutto, TX 78634
Jimmy J.
Job Details: 08/31/2021
"Arrived on site for NOT OPERATING OPTIMALLY. FRIDGE KEEPS SHUTTING OFF. Customer stated one week after my previous visit when I replaced the control the fridge lost power again. Has t done it since. Customer stated the fridge will turn off and when she goes to breaker box the breaker isnt flipped, but in order to power fridge back up she has to flip the breaker off then on. Once this is done the fridge starts running again. Placed in diagnostics and ran test 4, 57, 58, and 45. Fridge kept power through all tests and is running as designed. Ran ice harvest and water fill test. Working good. Inspected LED board and Deli harness. All checked good. Inspected deli control and it looked good. Inspected mullion by flipping back and fourth. No power loss when testing. No ice build up on either evaporator cover. Placed in a forced defrost. Heated and didnt lose power. Tried killing power at the breaker and flipping breaker back on. Fridge powered up as designed and gave PO on display. Confirmed PO and it turned back on. Inspected fridge outlet and it was good. Recommended customer purchase a Joule surge protector to protect the boards from further damage if the fridge continues to lose power once a month. Also recommended she call WP and express what she is experiencing to see what their recommendations are. Fridge running s designed. No repair needed at this time. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Hutto, TX 78634
Jimmy J.
Job Details: 08/31/2021
Arrived on site for Ice Maker makes really loud grinding noise when on crushed ice. Found auger was popping out at the rear of the ice bin causing the auger to lose position. Inspected yoke and it was mounted properly and secure on the threads. Removed ice bin and installed new ice bin. Tested ice maker dispenser on crushed and cubed. Ice maker no longer makes noise as it dispenses. Job completed.
We serviced a
MAYTAG WASHER
Model MVW6230HC1
Near Manchaca, TX 78652
Kevin
Job Details: 08/31/2021
"Arrived on site and inspected washer and found cam has broken, replaced cam kit and it is now operating properly, job complete"
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Taylor, TX 76574
Matthew
Job Details: 08/31/2021
Arrived onsite for spin lint on. Upon arrival put unit in diagnostics and found no stored error codes. Ran auto test and all passed. Calibrated unit. Unable to duplicate issue after test. May have been intermittent pause due to overload. Instructed customer on loading and cycle selections. Customer ran normal load and cycle completed. Job complete
We serviced a
WHIRLPOOL OVEN
Model WFE320M0JS0
Near Leander, TX 78641
Taylor M
Job Details: 08/31/2021
"Arrived on site to diagnose oven with intermittent heating issues, upon arrival I gained access to the unit and due to previous repairs I replaced the control and sensor, I tested the unit to verify functionality and found the unit is operating properly as designed. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Austin, TX 78744
Leonardo
Job Details: 08/31/2021
"Arrived on site for install of previous ordered parts. Installed new membrane. Tested unit, all buttons working properly. Job complete"
We serviced a
MAYTAG DRYER
Model MEDC200XW1
Near Lakeway, TX 78734
Robert
Job Details: 08/31/2021
Arrived on job to replace previously diagnosed parts. After replacement test operation.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS1
Near Austin, TX 78703
Kevin
Job Details: 08/31/2021
"Arrived on site and found ice Machine is off, send it to run on a standard cycle and found when compressor turns on condenser motor does not. Replaced condenser Motor job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ06
Near Austin, TX 78739
Leonardo
Job Details: 08/31/2021
"Arrived on site for complaints of display not working properly on microwave. Tried resetting unit, still no display. Replaced control board and display came back on. Tested unit, job complete."
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS2
Near Georgetown, TX 78628
Lou
Job Details: 08/31/2021
"Arrived on site to inspect ice machine not making ice. I placed the unit in diagnostics and tested and all of the components are functioning properly. When I tested the compressor, I could hear what sounded like air blowing and then I began to smell refrigerant. I turned the unit off and closed the door. When I opened the door again, I smelled a strong odor of refrigerant and suspect the leak is coming from the back of the unit at the top right corner.I am ordering the compressor kit, NON-UV drier, access valve, condenser coil, evaporator, heat exchange and bin thermistor. Unit was left turned off and no water leaks observed during service. Office to schedule return service.; ordrng 1 WPW10605286 (Compressor kit) and 1 W10843121 (NON UV drier) and 1 WP2313624 (Condenser) and 1 WPW10534030 (Heat gas valve)"
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC0
Near Buda, TX 78610
Kevin
Job Details: 08/31/2021
Arrived on site and attempted to disassemble washer and found Gearcase and basket are seized and will not disassemble. Will attempt to order tub and basket and will need a second technician to remove tub.; ordrng 1 W10811957 (Basket) and 1 W11219115 (Tub) and 1 WPW10215093 (Filter cap)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM01
Near Cedar Park, TX 78613
David
Job Details: 08/31/2021
Arrived on site to follow up on refrigerator with flashing lights. Replaced top light and verified all lights are on and working as designed. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Austin, TX 78748
Leonardo
Job Details: 08/31/2021
"Arrived on site for complaints of burner not working properly. Found front right burner not igniting from a bad igniter. Replaced burner head. Tested unit, job complete."
We serviced a
WHIRLPOOL WASHER
Model WFW7590FW0
Near Georgetown, TX 78626
Wesley
Job Details: 08/31/2021
Arrived onsite and cleared the drain and found unit to be operating fine without needing a new pump. Unit is now operating as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Buda, TX 78610
Andrew
Job Details: 08/31/2021
Arrived on site to replace bottom door seal from previous diagnosis.Needing door bottom door seal to fix issue. Office to reschedule.; ordrng 1 W11561235 (Bottom door seal)
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Austin, TX 78759
David
Job Details: 08/31/2021
Arrived on site to install new shift actuator to resolve no agitate movement. Replaced shifter and tested unit. Verified unit is properly shifting between drain and spin. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Austin, TX 78745
Luis
Job Details: 08/31/2021
"Arrived on site. Found dent on door,unit is out of cosmetic warranty. Found loud vibration noise from condenser coil,adjusted and rerouted tubing to prevent loud vibration noise.
We serviced a
WHIRLPOOL RANGE
Model AGR5330BAB3
Near Austin, TX 78723
Andrew
Job Details: 08/31/2021
"Arrived on site to test unit for burners not working, tested unit and found shut off valve not working, stuck in closed position, need new regulator to fix issue, office to reschedule, ; ordrng 1 W11346659 (Regulator)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ASI2575GRB05
Near Uhland, TX 78640
Andrew
Job Details: 08/31/2021
"Arrived on site to test unit for water not dispensing, found water reservoir was frozen, thawed reservoir out,tested unit, unit works good, no leaks detected job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Manor, TX 78653
Matthew
Job Details: 08/31/2021
"Arrived onsite for refrigerator icemaker not functioning. Customer also stated that temps were off one day. Checked temp and recorded 0 degrees in freezer and 37 in fridge. Temperature is good. Inspected icemaker and found stuck midway. Tray was hanging and not seated correctly. Ice was in the tray but had not harvested. Called tech line for assistance. Did manage to set ice maker parts back into place and run test. After reinstall, ice maker passed harvest test and fill. Techline recommended to leave as is for customer to monitor and if symptoms persist, to replace the Ice maker.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Pflugerville, TX 78660
Scott
Job Details: 08/31/2021
Arrived on site for no heat dishwasher. Ran diagnostics for heater error code . Unit didnt heat at end of test cycle . Found heater has failed . Ordering heater . Returning with control if needed No water leaks detected at time of service. Call to set return ; ordrng 1 W10518394 (Heater element)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM06
Near Kyle, TX 78640
Andrew
Job Details: 08/31/2021
"Arrived on site to test unit for door damage, found unit is still within cosmetics. Took pic of POP. Needing door in Stainless Steal to fix issue. Office to reschedule. ; ordrng 1 LW10638684 (Door ss)"
We serviced a
WHIRLPOOL WASHER
Model WTW5600XW0
Near Austin, TX 78749
Kevin
Job Details: 08/31/2021
"Arrived on site and replaced drain pump diagnosed on previous visit, after replacement washer is draining good and completes a diagnostic cycle. job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Round Rock, TX 78665
Jimmy J.
Job Details: 08/31/2021
"Arrived on site for COMPLAINTNOTE:ICE MAKER KEEPS FREEZING UP, Customer showed me the ice build up around the ice maker. Looked like the water wasnt making it into the ice mold and spilling outside the ice mold. Removed cover and found ice maker harness was in the path of the water fill tube causing water to splash onto the outer area of the ice mold. With the water not entering the mold properly water was splashing onto the entire ice maker housing. With this, I removed the ice maker and installed a new ice maker to avoid previous ice maker failing due to water damage around the motor. Once new ice maker was installed I made sure the harness was not in the patch of the fill tube before securing the cover. Ran diagnostics harvest and water fill test. Ice maker running as designed. No leaks detected. Job completed."
We serviced a
GE DOWNDRAFT
Model JVB98SH1SS
Near Granger, TX 76530
Tyler
Job Details: 08/31/2021
Arrived on site for down draft not turning on. Upon arrival I confirmed 120v power to unit. Found on/off switch receiving 12.8 dc volts from control. Found motor ohms not within range. Verified integrity of switchs. Call complete.
We serviced a
GE COOKTOP
Model JGP637BEJ3BB
Near Granger, TX 76530
Tyler
Job Details: 08/31/2021
"Arrived on site for cook top continuously sparking while not in use. Upon arrival found unit unplugged. Reconnected unit and found after 5 minutes unit would randomly spark all the igniters. Upon disassembly I found all sparklers intact and not arching. I verified that switch/harness assembly was within ohm specs and wires had no tears. I found small spark within silicone of spark module during tests.After approval I replaced the module, reassembled unit and found after 15 minutes unit was randomly sparking once again. ; ordrng 5 WB01K10112 (Electrode clips)s and 1 WB13K10010 (Module) and 1 WB21K10029 (Switch harness assembly) and 5 WB13K10014 (Electrode igniter)s"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Andice, TX 78628
Taylor M
Job Details: 08/31/2021
"Arrived on site to diagnose a dishwasher that is not opening and closing correctly, upon inspection I found the sleeves on each side to be missing. I gained access and replaced both, the unit is now operating properly as designed, job complete."
We serviced a
KITCHENAID RANGE
Model KFGC506JSS01
Near Spicewood, TX 78669
Brandon
Job Details: 08/31/2021
"Arrived on site for customer complaint of damaged outer panel, I replaced outer door panel, tested good."
We serviced a
KITCHENAID MICROWAVE
Model KHMS2056SSS3
Near Austin, TX 78738
Leonardo
Job Details: 08/31/2021
"Arrived on site for complaints of no power to microwave. Found 120 volts from the wall. Tested unit and found bad relay board and fuse.
We serviced a
KITCHENAID DISHWASHER
Model KUDE70FXSS5
Near Austin, TX 78759
Scott
Job Details: 08/31/2021
"Arrived on site for dishwasher leaking from left side of door. Found vent assembly leaking due to door not closing . Replaced vent .No water leaks detected at time of service. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Austin, TX 78731
Kevin
Job Details: 08/31/2021
"Arrived on site and replaced upper tracks diagnosed by previous technician, job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near San Marcos, TX 78666
Andrew
Job Details: 08/31/2021
"Arrived on site to test unit for freezing food on top self and RC, found refrigerator set to 34f, adjusted temp to 41, advised customer on placement of products to prevent air flow restrictions, no leaks detected job complete."
We serviced a
WHIRLPOOL ICE MACHINE
Model WUI95X15HZ00
Near Briarcliff, TX 78669
Brandon
Job Details: 08/31/2021
"Arrived on site for customer complaint of scratch on door, ordering door and nameplate. ; ordrng 1 W11346790 (Door)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Georgetown, TX 78628
Wesley
Job Details: 08/31/2021
Arrived onsite and repaired issues by replacing drain tube and freezer door. All checks good. Unit is now operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM11
Near Buda, TX 78610
Andrew
Job Details: 08/31/2021
Arrived on site to test unit for intermittent ice production. Found error code e2(motor lost position). Recommended replacing ice maker and control. Recommend icemaker and control. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KUDD01DPPA1
Near Austin, TX 78734
Robert
Job Details: 08/31/2021
Arrived on job for complaints of lower drawer not working. Found the rotor locked. Replaced rotor and test. The test cycle of lower drawer revealed that the lid is not sealed properly causing a leak in operation. This leak set the flood switch off.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Austin, TX 78759
Scott
Job Details: 08/31/2021
"Arrived on site for slow ice production . Found IM hanging up during harvest . Also customer want to replace peeling fresh food gasket .No water leaks detected at time of service. Call to set return .; ordrng 1 W10830162 (Fresh food door)"
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near Taylor, TX 76574
Matthew
Job Details: 08/31/2021
"Arrived onsite for washer not completing cycle. Upon arrival put unit in diagnostics and found stored error code 0/5 off balance load and 9/2 water ring detected, 9/1 long drain , 8/6 water hazard. Ran auto test and drain pump did not energize. Will order drain pump and return with control due to error in readings. Will need AUTHO for control and pump . Office to reschedule ; ordrng 1 NEEDSAUTHO (NEEDS AUTHO ) and 1 W10876600 (drain pump)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78737
Leonardo
Job Details: 08/31/2021
"Arrived on site for complaints of dishwasher top rack not opening properly. Found that the upper wheels were broken. Installed new adjuster kit and new stops. Tested unit, job complete."