"Arrived to unit 6102 for no ice. Removed bin attempted a forced harvest failed defective motor,installed a new icemaker ran harvest test passed icemaker filled with water no leaks. W11700250"

"Arrived to unit 231 for no cool. Fans running,gained access to compressor compartment compressor not running,power cycled unit compressor attempts to power on makes odd noise then shuts off,installed a test starter same issue ordering a new compressor ; ordrng 1 W11578004 (Evaporator) and 1 W11580057 (Compressor) and 1 W11506635 (Access valve) and 1 Wpw10143759 (Drier)"

Arrived on site to repair previously diagnosed issue. Replaced left side interlock and tested. Unit is now functioning properly and as designed to job completed

"Arrived on site to replace main wire harness on range. Disassembled unit to access internal wiring and removed defective harness. Installed new main harness and verified all wire connections were properly secured and routed to factory specifications. Reassembled unit and tested all range functions including burners, oven operation, and control response. Ran unit through operational testing and confirmed unit is now working properly with no issues present at this time. Job complete."

"Arrived on site to diagnose dryer displaying Clean Vent error message. Verified complaint and removed front panel to access the blower housing and moisture sensing electrodes. Inspected blower wheel and venting area for restrictions and found no blockage preventing airflow. Found moisture sensing electrodes faulty and not reading correctly, causing the unit to display the clean vent warning. Replaced defective electrodes and reassembled unit. Tested dryer through multiple cycles and confirmed unit is operating properly with no error codes present. Airflow and heating functions tested good at this time. Job complete."

"Arrived on site to diagnose range displaying F1E1 error code. Entered unit into diagnostics and verified F1E1 internal control board failure code was present. Attempted to reset the unit, but the error continued to return, confirming failure of the main control board. Removed and replaced defective control board. After installation, powered unit back on, cleared fault codes, and tested all range operations. Ran unit through diagnostics again and verified no additional error codes were present. Unit is now operating properly and responding correctly to all functions. Job complete."

"Arrived on site to inspect washer MHW5630HW3 leaking water. Upon further inspection, the customer advised that their cleaning person had washed a rug and water leaked from the front at the bottom of the unit. I found dry water streaks with detergent down the front panel under the door and also found dry water streaks on the left side panel under the dispenser. I removed the top panel and placed the unit in diagnostics showing error code F9E1-long drain. Cleared the code and manually tested the drain pump and when it came on, i checked the drain hose at the stand pipe and found very little water coming out and the pump was louder than normal. I gained access to the pump assembly and found dry water stains on the top of the pedestal coming from the drain area. Also found dry water/soap stains at the back right corner under the air vent. I removed the drain filter and found a large amount of debris in the filter and in the drain hose that connects the pump to the bottom of the tub. I cleared the filter and inspected the drain pump and found the empeller shaft broken and found more debris inside the pump. I removed the drain hose that connects the drain pump to the external drain hose and found more debris inside of the hose. Using my shop vac, I cleared the debris from all of the hoses. I removed and replaced the drain pump assembly and reconnected/secured all hoses to the pump assembly and reassembled the unit. I retested the unit in diagnostics and it is operating as designed and no water leaks observed at the end of service. I advised the customer of my findings znd repairs and made recommendations for use and care (water softener system), as well as detergent use. Job completed. W11458345"

"Arrived on site to install previously diagnosed and ordered parts. Due to the oven door hinges missing their mounting screws and the hinges getting hyperextended, I removed and replaced the hinges andminstalled four mounting screws, two on each hinge. Reassembled the door and placed it back in its position on the oven and tested operations. Unit is operating as designed, job completed. WP3196183-(4?), W11598229, W11598230"

"Arrived on site to inspect range WFG320M0MS0 cooktop burner flames being orange in color. Upon further inspection, I found the gas company rep at the home checking the gas lines for leaks. I tested the cooktop burners and found the flames to have long orange tips. The customer advised that they have a humidifier in their room. I explained what a humidifier does to the air as it adds calcium and sodium into the air and then it mixes with the gas being emitted from the burners and causes the flames to change color. I provided a video that better explained and demonstrated what happens with a humidifier and a gas range. I found the range is operating as designed and I made recommendations for use and care and what to do to get the flames blue again. Unit is operating as designed and no gas leaks detected during service, job completed."

"Arrived on site to inspect double wall oven KOED530PSS00 shutting off during use. Upon further inspection, I found the unit display blank and the breaker was tripped. I found thembreaker to be a Square D 40amp GFCI. I cycled power on and placed it in diagnostics showing error codes F9E0-mis-wired and F1E1-main control failure. I cleared the codes and pulled the unit out to service. I gained access to the controls and the back of the unit to the main harness. Following the tech sheet for the codes, I removed and replaced both main controls then tested both ovens on Bake at 350 degrees. I started the upper oven first and the lower second. Once the upper oven reached 300 degrees, the breaker tripped. I inspected the main harness and where the harness comes out to the back of the unit, I found the harness had been pinched in between the other wires of the harness and the chassis back divider. I placed some electrical tape around the divider and around the harness to cushion the harness, and advised the customer of my findings, repairs, and testings. I am ordering the main harness and CNOTE-2 HOUR JOB. I provided thenbreaker manufacturer phone number to my customer and recommended that they contact their builder to have the electrician contzct the breaker manufacturer to find out what is the best GFCI breaker for this unit and replace it. The breaker was left turned off for safety. W11598200, W11448962; ordrng 1 W11245674 (Main harness) and 1 CNOTE (2 HOUR JOB)"

"Arrived on-site for a washing machine model WTW4816FW3 that continually drains and won't advance. Inspected unit and the work area. The customer stated that the machine just continually drains and will not advance through any portion of the cycle. I ran the unit through diagnostics and found F1 E1 (main control failure) and F3 E1 (pressure system fault) error codes. I checked the pressure hose and did not find any kinks or debris inside of it, causing an issue. I did find that the customer's unit qualifies under a service project to replace the control with parts and labor coverage (W11766193). I replaced the control W11603810 and calibrated the unit. I ran the unit through diagnostics and found the unit working and operating as designed. Call complete. No leaks were observed during service."

Arrived on site to repair previously diagnosed issue unit needs new icemaker. Installed new icemaker and having same issue just keeps leaking.Called PR for assistance believes faulty oce maker and recommended replacing again. Ordering ice maker and set return visit for 5/19; ordrng 1 WPW10300022 (Ice maker)

Arrived on site for drain pump constantly running. Ran diagnostics found stored error F3 E1 pressure system failure. Replaced control under s code S153EB and tested. Unit is now functioning properly and as designed to. No leaks present at this time job completed

"Arrived on site to repair previously diagnosed issue. Replaced fill tube, heater, cover and gasket. Called Pr to run full harvest test each test passed ice maker harvest and water dispensed. Advised customer to allow 48 hrs for full harvest. Unit is now functioning properly and as designed to. No leaks present at this time job completed"

Arrived on site for unit not heating. Tested heating sensor found ol replaced both sensors and tested. Unit is now functioning properly and as designed to job completed. No one for signature

Arrived on site for bake not heating. Upon arrival inspected unit found bake element broken top left side burnt out. Replaced element and tested still not heating found control not sending power to element. Replaced control and tested unit is now functioning properly and as designed to job completed

Arrived on site for water maker line broken. Upon arrival inspected unit found water line broken at ice .maker fill tube housing. Need to replace fill tube assembly at icemaker. Cannot verify proper part with no picture in marcone. Supervisor to verify part needed and order. Office to reschedule once part is determined for proper repair ; snapped 1 QuickPics

"Arrived on-site for microwave, not heating. Upon arrival, inspected unit found unit making a very loud humming sound bad diode. Replace diode and tested. Unit is now functioning properly and as designed to job completed"

Arrived on site for a refrigerator WSR57R18DM07. Customer stated that his drinks froze so he turned cooling off. I turned it back on and it started cooling. Everything is working as it should. Thermistor tested low so I installed the wpw10384183 thermistor. No other issues detected. Nobody is available to sign

"Arrived to unit 421. Diagnosed a defective fresh food door,removed defective door installed new door and nameplate checked door operation and seal good. No one available for signature. Used lw10912075,w11223753"

"Arrived to unit 323 for not dispensing water,tested water dispenser valve energized no water flow,removed drawers diagnosed frozen water lines,removed water line from fresh food section,defrosted lines,reinstalled by adding fittings tested water dispenser,water is now dispensing as designed, checked connections no leaks. Used 2 WP2300868; used 2 WP2300868 (Fitting) from stock"

"Arrived on site for no cool. Room temp in both sections,gained access to compressor compartment, compressor extremely hot to the touch,power cycled unit compressor not powering on ordering a new compressor. ; ordrng 1 W11370574 (Compressor) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11504416 (Coupler) and 1 Wpw10143759 (Drier) and 1 W11506623 (Coupler) and 1 W11504448 (Coupler) and 1 W11368877 (Evaporator) and 1 W11504419 (Coupler) and 1 W11225184 (Coupler) and 1 W11506620 (Coupler) and 1 W11504449 (Coupler) and 1 W11506635 (Access valve)"

"Arrived on site. Moisture on door and seal by ice container housing checked temps on divider,unplugged condenser fan,waited checked temps called tech support sent pictures and gave both temp checks per tech support ordering a new door. ; ordrng 1 W11766128 (Fzr door ss)"

"Arrived on site for not freezing correctly. Checked freezer temp reading 11 removed evaporator cover frost only forming on back of evaporator no frost on front section. Checked pressures -14 to -16 high side 75 called tech support per tech support will pressurize system. Pressurized system to 250 psi after 17 min loss of little over 5 psi sprayed solution over evaporator and connections, sprayed compressor compartment and connections no signs of leak sent pictures of gauges and loss to tech support per tech support sending over to product review team Case 23538860"

"Arrived on site to replace previously diagnosed part. Upon arrival found ice bin full, indicating ice production operating properly. Proceeded to replace UI (W11763848) and tested operation. Verified all LEDs illuminating properly and all user inputs responding as designed. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit JMC2430DS01 for error code. Upon arrival customer stated unit began displaying F2E1 error code again. Entered service mode and found F2E1 (stuck key) error code stored. Cleared code and cycled power; during operation fault returned, confirming intermittent console input failure. Determined console has failed. Part covered under 1-year warranty. Proceeded to replace console (W11229663) and retested operation. Verified error code no longer present and all touch inputs responding properly. Unit is now running as designed, job complete."

"Arrived on site to replace previously diagnosed part. Upon arrival replaced console (W11693835) and applied power to the unit. Verified all user interface functions restored with proper display and key response. Ran diagnostic test cycle and confirmed all components properly engaging throughout operation. Unit is now running as designed, no leaks detected, job complete.; O-emld tckt"

"WRS325SDHZ14 Arrived on site for a refrigerator that makes very little ice. On arrival, I verified the issue of a frozen water line. The temperature in the FC was set to the coldest . I removed all the ice then tested product is working as its designed no water leaks visible from the main water supply. No parts used, and I set the temperature for the FC were its recommended"

"Arrived onsite for refrigerator WRT311FZDB05 still not cooling properly. Recorded -20/90psi running pressure. 20/30psi after 5 min. Per techline recommendation Charged 235psi of nitrogen. Held for 20 min. Called techline for assistance. Spoke to Chris techline. Case#23528662. Tech believes partial restriction or non-condinsable. Instructed to Replaced drier, vac, micro charge, vac again and recharge. Flushed system with nitrogen, replaced drier, pulled vacuum, proceeded with micro charge 10g r600a, pulled vacuum again, then charged per spec. Customer will monitor over 24-48 hrs. If symptoms persist, techline needs to be called again."

Arrived onsite for range WFES3030RS0 drawer issues. Inspected and found model and serial number do not match . Called Austin and he stated he did not call in the work order. Possible issue with dispatch. No one onsite for signature

Arrived onsite for refrigerator WRS325SDHZ14 RC light not functioning. Found spring on switch failed. Pulled switch and found black wire disconnected and foamed into cabinet. Was able to extract and replace switch W11123941. Tested and unit is now functioning properly. Job complete

Arrived onsite for range WFES350RS0 internal light not functioning. Inspected and found bulb fried and burned inside socket. Replaced light assembly w11707255. Then found insufficient voltage to light assembly. Had to replace control w11707168 due to failed relay. Tested and now unit is functioning properly. Job complete

Arrived on site for microwave WMH31017HB not heating. On arrival spoke with maintenance. Notified maintenance that unit is showing up as OOW. He was under the impression unit was covered. He asked how long warranty was and stated if its only for a year then unit is not in warranty. Canceled service

"Arrived on site to complete repairs on washer WTW5000DW1. Checked voltage at pump and confirmed i was getting 120v. I pulled all 3 hose sections and inspected them for any debris and found none present, hoses were clear. Replaced defective drain pump from last visit with new W10876600. Ran a fill and drain 3 times and verified proper operation. No water leaks observed."

"Arrived on site to inspect refrigerator Fc developing frost on lower area. Upon further inspection, I checked temperatures and measured 0 degrees Fc and 37 degrees RC. I inspected the door gaskets and mullion and found a small gap on the left a right lower corners of the FC door frame. I added food grade silicone 8201711 from my truck stock to sealing the gaps. The air gaps are now corrected and refrigerator is operating as designed."

"Arrived on site to inspect washer model WTW4855HW3 continuously draining unless unplugged. Upon further inspection, I placed the unit into service mode and observed error code F3E1. I checked the condition of the pressure hose and found no obstructions or damage. The control has a failed pressure sensor, which is causing it to drain continuously. I replaced the control and calibrated and tested the machine. The machine is now operating as designed. No water leaks observed during service. W11607637"

Arrived on site to inspect dishwasher model WDF332PAMS0 not starting a cycle and touchpad not responding. Upon further inspection I placed the machine into diagnostics and observed error code F2E1 internal control or ui failure. I replaced the control and reassembled and tested and the machine is now operating as designed. No water leaks observed during service W11683481

Arrived on site to install previously diagnosed and ordered part per previous technician. I installed the logic board and tested and the unit is now operating as designed. No water leaks observed during service. W11636544

Arrived on site to install previously diagnosed and ordered parts per previous technician. I installed the microwave control and interlocks and reassembled and tested the unit and it is now operating as designed. W11578578 W11754874

"Arrived on site to inspect refrigerator model WRSC5536RZ00 not cooling and dents on RC door. The FC door is also making a slight thump when closing. Upon further inspection I found the cam was making the noise while closing the door. I verified that the RC door has dents on the side. I found that the unit was in showroom mode and this is why it was not cooling. I am ordering the RC door, lower and upper cams for FC door and badge. WPW10257206 W10770893 W11766216 W11223753. No water leaks observed during service. Office to schedule return service. ; ordrng 1 WPW10257206 (FC cam) and 1 W10770893 (Lower cam) and 1 W11766216 (Door RC) and 1 W11223753 (Badge)"

"Arrived on site to inspect refrigerator model WRS315SDHM13 with damaged doors. Upon arrival, I found both doors damaged and hinges and screws, handles and studs missing. I am ordering these parts. Office to schedule return service . No water leaks observed during service. W11505709 W11505710 W11579735 WPW10661886 W11123099; ordrng 1 W11505709 (Left hinge) and 1 W11505710 (Right hinge) and 8 W11579735 (Hinge screws)s and 4 WPW10661886 (Studs)s and 2 W11123099 (Handles)s"

Arrived on site to inspect washer model WTW4957PW0 not agitating. Upon further inspection I placed the machine into diagnostics and observed error code F7E5. Shifter failure. I began component testing and found the actuator motor winding had failed and would not move the arm position when activated. I replaced the actuator and reassembled and tested the machine and it is now operating as designed. No water leaks observed during service. W11481722

Arrived on site for refrigerator not making ice. Tested icemaked and verified it cycles. Found water not coming through fill tube again. Turned on fill tube heater and verified operation. Cleared fill tube. Replaced freezer console with new updated part per bulletin. Verified operarion. Call complete.

"Arrives on site for oven showing f3e0 error code. Entered diagnostics and found f6e1mas well. Diagnostics shows correct temp on test screen, when i activatesnbroil to see tempmgo up the lower oven temp jumped from 75 to 103. Suspect board issue. Unable to remove from wall. Advised customer unit needs to be made accessible for repair. Customer will call back. ; O-emld tckt"

"Arrived on site for washer always running the drain pump. Confirmed once power was applied drain started. Entered diagnostics and found f3e1. Wiring to control is good. Pressure hose is clear. Verified model, and serial. Replaced main control. Recalibrated and ran automatic test cycle. All components pass. Call complete"

"Arrived on site for washer stuck in drain mode . Ran diagnostics got pressure sensor error. Replaced control , ran calibration and diagnostics test wash. All checked normal. No water leaks detected at time of service. Job complete"

"Arrived on site for washer not starting and filling . Ran diagnostics got 7-1,7-5 error codes . Ran test wash and got just a humming noise . Found nut on splutch had come off and belt pulley slid off and caused belt to come off . Also looks like capacitor had leaked Replaced cam ,actuator ,and capacitor . Ran calibration and diagnostics test wash. All checking normal. No water leaks detected at time of service. Job complete"

Arrived on site for ice melting too fast in bin. Found unit is making ice . Ran diagnostics all checked normal. Did find coils covered in lint . Cleaned coils and instructed on periodically cleaning area to ensure proper air flow to compressor. Covered under call back . No water leaks detected at time of service. Job complete

"Arrived on site to diagnose dryer not starting. Verified complaint and tested incoming power to the unit. Found dryer receiving correct voltage from the outlet and terminal block. Continued diagnosis and inspected door switch, thermal fuse, and start circuit. Found timer faulty and not sending proper power to start the unit. Removed defective timer and installed new timer assembly. Reassembled unit and tested dryer operation. Unit powered on and started correctly with proper tumbling and heating functions. Unit tested good at this time. Job complete."

Arrived onsite for unit not cooling. Found compressor running lightly. Plugged in unit 2069. Replaced inverter w11546982 during discovery. No change. Replaced compressor w11557671. Charged system to spec. Suspect that system is pushing oil. Based on sound and feel. Ordering repeat sealed system. oil that must be cleared. Left unit unplgged.; ordrng 1 W11557671 (Compressor) and 1 Wpw10143759 (Dye drier) and 1 W11506635 (Access port)

"Arrived onsite for WDT970SAKZ3, repaired by replacing the upper right rail w11675848 and the console w11460908. Unit is now operating as designed. No parts"

"Arrived on site to replace dented door on refrigerator WRS331SDHM08. Replaced RC door with new LW10912313, and affixed badge W11223753. Verified proper fitment and operation."

"Arrived on site for range WFES3030RS0 tripping breaker. Maintenance clarified that it trips as soon as it's plugged in. I checked voltage and polarity at the wall, and they are reading dead on at 122/123 volts at L1/L2 to N, and 211 L1 to L2. I confirmed as soon as power cable hits outlet, breaker trips. I removed the power cord from the unit and tested, and it seems fine. I traced the source of the trip to the P3 connector on the control. I replaced the control with a new W11696067. Breaker still tripped on new control. I can run the cooktop with everything plugged in except the P3 connector. I found no damaged in the wiring harness, and the connector is also showing 122v L1 to N. I removed the L2, tried reversing ground and neutral and both tripped breaker. I unplugged the unit from the wall and ran a test cord to a counter top outlet. Test cord was connected to L1, N, and ground. With the test cord installed i got the control to power on and work ok. I called tech line and talked to Ethan, SR23537090. Based on all tests and evidence the failure looks to be in the circuit for the range. Maintenance said they tried a different range in this apartment and did not experience any issues. I retested and came to the same results as all my original tests and advised maintenance that if I can power on the unit on a test cable, the range is not the cause of the trip. Called tech line again and talked to Derek, SR23538309 who also confirmed based on tests and results the unit is not causing the trip. No recommended repair, advised to have electrician come check the circuit."

"Arrived on site to install previously diagnosed and ordered parts. Due to the welds on the evaporator not being smooth and unable to smooth them out with sandpaper, I disassembled the unit, evacuated the refrigerant and removed and repalced the evaporator assembly and Non-UV drier. I also removed and repalced the recirculating pump as well. I vacuumed the system down to -30/0 psi and monitored for leaks. No leaks found and I installed 5.75oz of R134a refrigerant and allowed the unit to equalize. Once equalized, I plugged it in and tested and found the unit operating as designed and pressures at 2/130 psi. The unit made a good slab and it slid right off of the evaporator to the grid as designed. No water leaks observed during service, job completed W11542867, WPW10218037, W10843121"

Arrived onsite for unit showing add garment. Upon arrival customer showed me and I could hear noises from underneath. Found the unit not shifting into spin or agitate. Shifter fault error and stuck key error are present. Checked underneath and found severe oil blowout occurred. Quoted customer for whole drive assm and panel ui parts 1147.06 lbr 254.99 and total 1402.05+tax. Customer declined quote and is getting a new unit. Collected service fee $162.36 CC Auth# WV4L9U. Call complete.

Arrived to 1211 for unit not advancing cycles. Upon arrival checked error codes and immediately unit went into a drain mode. Proceeded to replace W11607637 control. Tested unit and now unit is functioning as designed. No water leaks detected at this time

Arrived onsite for drain pump issue. I found a F3E1 pressure sensor failure present and confirmed drain keeps running. Under s code S153EB I replaced the W11607737 control and tested unit. Unit is now operating as designed and drains sounds normal. Call complete. No leaks.

MVWX655DW1 Arrived on site from previous visit to install parts. I installed the control board and actuator. I calibrated then tested product is working as its designed with no water leaks visible from the main water supply.

"Arrived on site to test unit WDF330PAHB4 for door falling. Upon arrival customer stated door no longer stays in position when opened. Verified issue; door had no resistance and would fall fully open under its own weight. Inspected hinge assemblies and found hinge friction pads worn, no longer providing proper door tension. Proceeded to replace both hinge pads (WP8268990) and retested operation. Verified door now holds properly in all designed positions with proper hinge resistance restored. Unit is now functioning as designed, no leaks detected, job complete."

"Arrived on site to test unit MSS25C4MGZ09 for no ice production. Upon arrival initiated ice maker diagnostic cycle. Harvest would not complete due to bail arm falsely detecting a full ice bin, preventing normal cycle progression. Determined internal ice maker sensing mechanism had failed. Replaced ice maker (W10873791) and retested operation. Verified harvest cycle completed successfully followed by proper fill volume into mold. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to replace previously diagnosed part. Upon arrival replaced control (W11782162) and completed calibration cycle successfully. During diagnostic test cycle, observed inlet valve leaking. Proceeded to replace valve (W11797439) and retested operation. Verified leak eliminated and all components properly engaging throughout cycle. Unit is now running as designed, job complete."

"Arrived on site to test unit WRS325SDHZ05 for not cooling. Upon arrival customer stated unit is not cooling properly in either compartment. Inspected unit and found RC at ambient temperature while FC showed only partial cooling. Removed rear FC evaporator cover and found heavy frost migration across evaporator cover and surrounding airflow channels, consistent with defrost system failure and restricted airflow. Due to severity of ice buildup, recommended customer manually thaw evaporator completely prior to return visit to prevent potential sealed system stress or cracked welds from rapid temperature changes associated with steam defrosting. Will need to replace defrost heater, thermistor, and evaporator fan motor. Rescheduled for 05/15.; schdld next appmnt for 5/15 FRI !"

"Arrived on site to test unit KRMF706ESS01 for leak. Upon arrival customer stated unit intermittently drips water from upper panel vent. Removed top panel and found standing water accumulation. Inspected ice maker fill circuit and found water dripping from fill tube to valve connection. Removed fill tube and found deep gouging on plastic water line preventing proper seal under fill pressure. Trimmed damaged section of tubing and reinstalled connection. Ran test 57; ice maker completed harvest successfully. Ran test 45; ice maker filled with proper water volume and no further water dripping present at connection. Unit is now running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site for unit shaking aggressively. Upon arrival proceeded to inspect basket and found majority of the top holes punched in however none of the holes on the main surface of the basket is punched in, causing water to be contained during spin cycle, slip and aggressively shake. Ran diagnostics and found all other functions working. Ordering W11782065 basket. No parts replaced. No water leaks detected at this time . Office to reschedule ; ordrng 1 W11782065 (Basket)"

Arrived on site for F2 stuck key code. Upon arrival customer is able to operate on phone via WiFi however buttons do not respond. Proceeded to replace W11812060 control. Tested unit and now unit is functioning as designed

"Arrived on site for unit making loud squealing noise. Upon arrival ran unit and found noise coming from idler pulley. Unit needs new repair kit. Facility is tax exempt. Spoke with Claims thread and approved tax exempt form. Quoted customer Quoted $55.25 part, $239.99 labor and service fee NO TAX totaling $295.24. Proceeded to replace repair kit. Tested unit and now unit is functioning as designed. Charging card on file"

Arrived on site for water leak. Upon arrival customer stated there is a constant drip behind unit. Proceeded to inspect behind unit and found water dripping from isolation valve. Picture attached. Also found drain tube to be crooked. Ordering WPW10498990 isolation valve and W10619951 drain tube. Shut off water. No water leaks detected at this time. No parts replaced. Customer agreed to reschedule May 15th ; ordrng 1 WPW10498990 (Isolation valve) and 1 W10619951 (Drain tube)

Arrived on site to install previously diagnosed and ordered part. I installed the microwave thermostat and added new insulated connectors. I reassembled and tested the unit and it is now operating as designed. WB27X11210. The customer paid the remaining balance $223.17 CC Auth# JXFC4H and $11.16 CC Auth# F99LNM

Arrived on site to inspect dishwasher model WDT531HAPM0 with water accumulating in the tub after the cycle specifically toward the door. Upon further inspection I placed the unit into diagnostics and observed error code F8E2 drain pump electrical issue. I advised the customer to use rinse aid as it helps with the drying process and I also advised them to not let the dishwasher sit for several hours after the cycles finish or it will like allow more water to condense and form in the tub. I replaced the drain pump due to the electrical issue recognized by the control. I tested the machine and it is now operating as designed. No water leaks observed during service. W10876537

"Arrived on site to inspect double wall oven JOEDC530RL00 lower oven not working. Upon further inspection, the customer advised that the upper oven functi9ns, but when using the lower oven, the display will show that it's operating but the control panel starts doing its own thing then the breaker trips. I found the unit with power and placed it in diagnostics and checked for error codes. I found F6E1-HMI not communicating with the ACU. They customer has the unit connected to Wi-Fi. I cleared the code and tested the components and it appears that the unit is operating as designed. I tested both ovens on Bake at 350 degrees and after approximately 3 minutes, the breaker tripped. I advised the customer that due to the error code and following the tech sheet for the code, I am ordering the control panel and both ACU's and the office will schedule return service once we receive the parts. Returning tech will need to replace the control panel and test and if the code returns, replace the ACU's. Also, a burnout on both ovens will need to be done. Unit was left turned off at the breaker.; ordrng 1 CNOTE (2 HOURS) and 1 W11767820 (Console) and 1 W11758701 (Upper oven control) and 1 W11758702 (Lower oven control)"

Arrived on site for a dryer MDG9806AWW making noises. Verified the issue and found the rollers gummed up and causing the issue. Used 2 12001541 rollers and a wp33002535 belt. Tested the unit in timed dry and everything is working as designed now. No other issues found.

Arrived on site for a dishwasher KDTM404KPS2 getting an error. Found a open float error in diagnostics. Checked the float and found some water so I dried it and ran a factory cycle. Noticed a large amount of suds while testing. I advised about the amount of detergent to use and explained oversuds. Cleared the error and ran another factory cycle without any issues or errors. No leaks detected. Rerouted the drain hose for better performance. Collected service fee. $162.36 CC Auth# XVEP3W

"Arrived on site for ice machine KUIX535HPS01 showing evidence of leak. On arrival breaker aas turned off to unit. I restored power and pulled out the unit. Ran unit and observed for leaks. Only spot i found any water was on the supply line coming from the wall, on the icemaker side. Found no cracks or anything in the bin or valve. Only found a drip from the supply line. Contacted Weston who was not on site and advised the only leak is from the supply line. Cut off water to unit and turned off. Advised to have the inlet line replaced. Collected diagnostic only, $178.60 CC Auth# FCW4MH."

"Arrived on site to test unit for not heating, tested unit found failed element, quoted customer for part $91 and labor $264.99, customer accepted, replaced element and tested unit is now running as designed office to collect balance from cc on file, job complete"

"Arrived on site to test unit for water leaking, tested unit found failed gasket, replaced gasket W11483553 and tested unit is now running as designed no leaks detected job complete"

"Arrived on site to replace previously diagnosed orfice holder, replaced FR holder W11319743 and tested unit is now running as designed no leaks detected job complete"

"Arrived on site to test unit for not working properly, tested unit found capacitor fell off and broke harness, replaced harness and used capacitor W11395618, from job 484395, and tested unit is now running as designed no leaks detected job complete"

"Arrived on site for an ice machine KUIX535HPS01 not making ice. Unit didn't have a filter when I arrived. Found evaporator was getting a good frost pattern but the water flow was very weak. I tested the valve and found it causing the issue. Also found corrosion at the incoming line causing a slow leak. The valve at the wall also was seeping so I disconnected it and shoved it down the drain until the repair is made. Quoted for the Inlet valve and tube. 248.17 parts, 249.99 labor and a total of $539.26 with taxes. Customer approved so im ordering a Inlet tube and bringing the valve back. Office will need to reschedule. Collected service fee. $162.36 CC Auth# NE4C9P; ordrng 1 W11690162 (Inlet tube)"

Arrived on site for a refrigerator WRMF3636RZ00 making sounds. Customer stated that its not the same as before. Said it's random and hasn't happened since they made the appointment. I tested all the fans and damper but couldn't replicate the sound. I replaced the icemaker w11692161 due to it being random and a mechanical sound. Tested the dual valve also. No other issues or leaks detected.

"Arrived on site to inspect washer WTW5057LW0 lid not latching. Upon further inspection, I placed the unit in diagnostics showing error code F5E3-lid won't lock or unlock. I cleared the code and continued with testing and found that the lid won't lock. I gained access to the latch and found it broken/damaged. I quoted the customer $199.99 for sercics/labor fees and $104.05 for the latch assembly for a total including tax of $329.12. The customer agreed to the repair and paid inmfull with CC ($329.12 CC Auth# 39TWKX). I removed and replaced the latch assembl then calibrated the unit. I retested in diagnostics and the unit is operating as designed. No water leaks observed during service, job completed. I made recommendations for use and care, as well as load and detergent use."

"Arrived on site to inspect dryer WED500CMW0 not getting clothing items dried and it is heating. Upon further inspection, I tested the unit with the door open and themswitch closed and found the element illuminating in the back left corner vent area. The customer advised that they cleaned the vents and have tried several different cycle selections and get the same results. I gained access to the blower wheel and was able to turn it manually. I turned the unit on and found the blower wheel does not move. I disassembled the unit to gain access to the motor and found that the drive belt from the motor pulley to the blower wheel pulley had come off. I cleaned the pulleys and belt and re-installed it and adjusted it. Retested the unit and it is operating as designed. I made recommendations for use and care, including load size. No lint observed at the end of service, job completed."

"Arrived on site to inspect refrigerator WRT511SZDM04 no cool. Upon further inspection, I found the unit plugged in and could hear the evaporator fan functioning. When I checked for temps, I found both compartments room temp. I gained access to the evaporator in the freezer and found no frost pattern. I pulled the unit out and gained access to the compressor and found it on, but locked up. All tubing was room temp. I advised the customer of my findings and am ordering the compressor, access valve, UV dye drier, evaporator, and CNOTE-2 HOUR JOB. Office will schedule return service. Unit left unplugged for safety purposes. No water leaks observed during service. No one on site to sign for receipt.; ordrng 1 W11578004 (Evaporator) and 1 W11580057 (Compressor) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve) and 1 CNOTE (2 HOUR JOB)"

"Arrived on site to inspect washer MHW5630HW3 getting off balance. Upon further inspection, I found the unit sitting crooked from the last wash. The customer explained that they washed a small load and during the spin cycle, it began to bounce around and move out of place. I placed the unit in diagnostics showing no error codes and tested. The unit operated as designed. I tested the drum suspension by moving the the drum around and it is good. While testing, I tested the unit being level and found it had a slight rock from front right to back left. When I pulled the unit out, it slid very easily. I inspected the leveling feet and found ths front left and read left feet had detergent on them causing them to slide easily. I advised ths customer of my findings and cleaned the feet and adjusted them to where the unit sat level again. Retested the unit in diagnostics and it continued to operate as designed. I quoted the customer $216.49 ($199.99+tax) for service/labor fees and they paid in full with CC ($216.49 CC Auth# 9M4UHP). Unit is operating as designed and no water leaks observed during service, job completed."

"Arrived on site to inspect washer WFW560CHW4 error codes. Upon further inspection, the customer advised that after the last repairs, the unit continues to show the F9E1-drain pump failure error code. I placed the unit in diagnostics showing no error codes and tested and the unit operated as designed. I spoke with the tenant and they advised that their roommate performed a wash cycle and at the end the display showed 'suds'. The tenant advised that they have performed two cycles since and ths unit operated as designed with no codes. I tested the water level sensor tube by blowing though it and it was clear. I checked the drain hose at the drain pipe and it was inserted approximately 4 inches as designed. I performed one more automatic test and one manual test and found the unit is operating as designed. The tenant advised that they noticed water in the drum assembly the next day after performing a wash cycle. I did not find any weeping from the valves. I recommended to the maintenance staff to replace the valves and main control and they advised that they would have to discuss with the property manager. At this time, I cannot duplicate the error code nor the valve weeping so repairs needed. No water leaks observed during service, job completed."

"Arrived on site to inspect double wall oven KOED530PSS00 not heating properly and smoking. Upon further inspection, ths customer advised that the upper oven is not heating properly and there's a Grey colored film on the inner door glass that appears to ash from it smoking. I found the substance on the glass and it is Grey in color; however, when I wiped it off with my cloth, the residue on my cloth was like brown grease. The customer advised that they had performed a few air frying cycles and believes it might be the grease or steam from the air frying. I placed the unit in diagnostics showing no error codes. Tested the components individually and the unit is operating as designed. I took it out of diagnostics and tested the unit on Bake at 350 degrees and monitored temps. While testing, I questioned the customer regarding when they place their food into the unit when performing a bake cycle and they advised that once the unit indicates that it has reached preheat temps she'll place her food inside. The unit completed testing and temps were within range of the preheat set temps of 350 degrees. I made recommendations for use and care and recommendations on how to clean the unit. Office advised that the builder provided a CC on file for the service fee due to the unit being outside the manufacturer customer insteuct warranty. Service fee of $162.36 ($149.99+tax) to be charged to said CC. Job completed."

"Arrived on site to inspect washer WTW5000DW3 tub assembky bouncing around. Upon further inspection, I pushed down on the tub assembky and when I released it, I came back up with a lot of movement. The customer advised that the unit makes a loud screeching noise when it goes into a spin cycle. I placed the unit in diagnostics showing error code F0E5-off balanced load. I cleared the code and continued with testing. The unit was operating as designed until the spin cycle when it began to make the loud screeching noise. I tilted the unit back and inspected underneath and found gearcase oil on the side panels and cam assembly. I advised the customer of my findings and quoted $234.99 for service/labor fees and $431.51 for the suspension rods, gearcase, cam, and belt for a total including tax of $721.49. Ths customer advised that they would shop around for a new unit and agreed to charge the CC on file at our office for the service fee of $162.36 ($149.99+tax). I advised the office to charge said CC for the service fee. I advised ths customer that the quote is good for 30 days should they not find a new washer. Their balance would be $559.13. No water leaks observed during service, job completed."

"Arrived on site to inspect refrigerator WRX986SIHZ00 leaking water from the RC section. Upon further inspection, the customer advised that water is leaking from u derneath the crisper drawer and getting into the freezer and creating large icicles. I found a large ice formation on the left side of the freezer drawer door. Pulled the crisper drawer out and rwmoved the drawer and found a large slab of ice sitting in water on the bottom panel of the RC section. I found the RC evaporator drip pan full of ice. I pulled the unit out onto my floor protector and found a water stain on the rear cover. I removed the cover and found water on the compressor pan just under the drain tube. I found the drain tube mounting screw missing and water coming from the drain tube. I removed the drain tube and found water inside of it. I took the tube to the sink and attempted to run hot water through the tube, but it backflowed out of the tube as if it were clogged. I attempted to blow through the tube and was unable to do so. Using a ziptie, I inserted it into the tube in attempt to clear the debris and then blew through the tube again. This time, the debris blew out of the tube then I ran hot water into the tube to clear it out. The water flowed through the tube as designed. I advised the customer of my findings and demonstrated my findings. I re-installed the drain tube and using white silicone, I placed a bead around the opening of the wider tube to seal it to the chassis then installed a screw to hold the tube in place. The customer advised that they would turn the unit off at the breaker to allow it to defrost the remaining ice in the RC drip pan. The unit is operating as designed and no water leaks observed at the end of service, job completed."

Tech was assigned as a helper;

Arrived on site for dishwasher not heating. Upon arrival inspected unit found heating element broken and needs to be replaced. Quoted customer for repair $65.00 parts $189.99 labor totaling $276.03 after taxes customer approved. Made repair and tested unit is now functioning properly and as designed to. No leaks present at this time job completed. Office to charge CC on file for services

Arrived on site for dishwasher not working properly. Upon arrival inspected unit found control failure error. Replaced control and tested unit is now functioning properly and as designed to. Not leaks present at this time job completed

Arrived on site to repair previously diagnosed issue blower motor needs to be replaced. Installed new blower fan and tested. Unit is now functioning properly and as designed to. Contractor not on site for signature

Arrived on site for f1 e1 error control failure. Upon arrival inspected unit found control error stored . Replaced control and tested customer will monitor. Unit is now functioning properly and as designed to job completed

Arrived on site for moisture inside the dryer. Upon arrival inspected unit found no issue with the unit seals are good door closes and steamer is not leaking. Customer stated unit is brand new and that his last one did the same thing customers also stated house has been rebuilt. Informed customer issue with the ventilation with the temperature being cold in laundry room warm is is getting back down through ventilation system causing unit to build up moisture inside dryer. Inspected customer builder needs to check ventilation system make sure has a flapper on it. Unit is functioning properly and as designed to job completed

Arrived on site for washer not working. Upon arrival inspected unit found communication error. Ran test cycle unit locked unit filled and drained but when it was time to agitate and spin nothing happened and couldn't get latch to open . Latch would not lock even after unplugging for 5 minutes took multiple tries until latch finally disengaged. After latch finally released got latch failure error. Installed new control and latch plugged unitback in and latch h just started clicking constantly another latch failure displayed. Unable to diagnose any further with other issues occurring until we get a functional latch. Ordering rotor stator control ui control lower harness and latch. Requesting senior tech to follow up next visit never scene this issue return set for 5/15; ordrng 1 W11260238 (Rotor) and 1 W11195971 (Stator) and 1 W11700916 (Latch) and 1 W11627516 (Ui control) and 1 W11627517 (Control) and 1 W11731988 (Wire harness)

Arrived as helper

Arrived on site for leaking and not making ice . Replaced drain hose due to hose being spliced and too short . Also found water level sensor in pump has failed . U it just keeps trying to fill. Replaced pump. Ran diagnostics and ran unit till sizable slab of ice formed . No water leaks detected at time of service. Job complete

"Arrived on site for a washing machine model NTW4519JW2 that is not completing cycles. Inspected unit and work area. The custo,er advised that some cycles make it halfway through the cycle and others dont even wash. I ran the unit into diagnostics and found an F8 E1 (long fill) and F2 E1 (UI stuck key) error codes. I found the machine severely unlevel and leaning towards the front left corner. I adjusted the feet to try and level it out. I checked the basket and found the basket properly secured to the drive shaft. I checked suspension and found the suspension was good. I tested the valves and found the cold water valve barely drawing in water. I removed the inlet hose and found adequate water pressure. I replaced the valve assembly W11038689 and tested the unit. The unit began to work and operate as designed with no leaks present during service. Call complete."

"Arrived on site for a washing machine model WTW5057LW1 that is not starting cycles. Inspected unit and work area. The customer advised that the machine goes to done within seconds of starting, and the basket never spins. I tested the unit and heard a buzzing but the basket would not spin. The unit would cancel the cycle because it never spun. I checked underneath and found the capacitor had failed. I replaced the capacitor W11395618 and tested the unit. The unit began to work and operate as designed with no leaks present during service. Call complete. ; used 1 W11395618 (Capacitor) from stock"

"Arrived on site for a washing machine model MVWX655DW1 that is leaking and making noises. Inspected unit and work area. The customer advised that the machine had been making a squealing noises for a while and then it started leaking water onto the floor. I checked underneath and found evidence of a gearcase leak. I gained access to the splutch assembly and found both water and oil top of the splutch assembly indicating the gearcase was also leaking water. I found the belt and splutch assembly both worn and damaged. I checked the suspension and found the suspension was good. I. Checked the basket and found the basket wobbling on the drive shaft, indicating the hub assembly had failed. I went to remove the agitator and found it seized onto the drive shaft. I advised the customer he would need a new washer plate, hub assembly, gearcase, belt, and splutch assembly for repair. I quoted the customer $439.89 for parts, $279.99 for labor and the service fee, and $59.39 for tax. The customer declined the quote as he could buy a new washer for less. He paid the diagnostic fee balance via credit card of $162.36 CC Auth# UPUH3M. Call complete. No parts were installed and no leaks were present during service."

"Arrived on site for an ice machine model KUIX535HPA01 that is not turning on. Inspected unit and work area. The customer advised that the machine just quit in the middle of a cycle and wouldn't power back on. She advised she checked on it this morning after she accidentally bumped the machine, the unit drained and came back on. I found the unit in the middle of an ice making cycle and found the unit had made a few batches of ice. I explained the issue they had appeared to be with their external drain pump and explained why. I replaced the external drain pump W11539855. I tested the unit and found the machine working and operating as designed with no leaks present during service. Call complete."