"Arrived to inspect low water flow. I tested from the dispenser back and found the issue was within the primary water valve. I removed and replaced the valve and tested. Normal function resumed and the unit operated as designed. No leaks observed during service.

"Arrived to inspect still icing and clicking on RC door. I found the door closer on the RC door was not fully tightened and after correcting, the door operated as designed and noise was gone. I sealed the ice door chute due to gapping in the door portion of the assembly and sealed around the door openings. The gasket on the RC was torn badly at the bottom hinge side and I removed and replaced the gasket and tested. The unit required leveling and door matching.

"Arrived to inspect broken rack adjuster and spray arm issue. I removed and replaced the broken left rack adjusted and tested. The spray arm had come loose from its indexed mount and I reinstalled, ensuring the mount indexed to the correct position and tested. The unit operated as designed, no leaks observed during service."

"Arrived to perform SP W11540964 - Special Project S17304. I verified the copper washers and they were completely corroded away, fully exposing the rubber washers. The unit had leaked a small amount on the flooring at the back of the unit and I attached an image to the service call. I removed and replaced the element with the updated version and tested in accordance with the MFG TSP. There were no leaks observed after replacement of the element assembly."

Arrived on site for range failing to heat correctly. Upon arrival confirmed issue after running heat tests. Found no errors in diagnostics but I did find relays on control failing to open correctly. Replaced control and sensor. Reassembled and tested unit for 30 minutes. Found averaging temp at 351 when set to 350. Unit now functioning as designed. Call complete

Arrived on site for range with damaged glass top. Upon arrival confirmed complaint and found front left burner area of glass damaged. Replac3d top. Found new glass working as designed with no damages. Call complete

Arrived on site for ice machine not probably making ice. Upon arrival confirmed issue and found a lot of the ice was turning a slush inside the unit. After further testing I found that because the issue was a solenoid in the valve failing after its initial flush cycle and no longer allowing wanted to be put into the unit went 120 V is applied for the ice creation and harvest settings. After getting customer approval I installed part then reassembled and tested unit. Found ice machine functioning as designed with no leaks. Call complete

Arrived on site for refrigerator not cooling. Upon arrival found unit was off and defrosted but customer was able to provide photos of a reoccurring defrost issue in the RC. After further testing found that unit had a potential liner leak with multiple areas of rusk forming on the backside of liner and near compressor insulation. Call techline and spoke with Anthony sr#7734092664. After discussing findings with techline found that you know is nonrepairable due to void in insulation occurring in multiple spots leading to hot air getting in the unit and causing the ice buildup was instructed to have customer reach out to whirlpool for further assistance at this time. Call complete

Arrived on site for a dryer that is not heating. Inspected unit and work area. Confirmed customers complaint and check voltage to the unit. Found proper voltage. Checked all heating components and found all heating components testing that they were good. Checked voltage going to the heater with the centrifugal switch wire removed from the elements. Checked voltage and found no voltage coming from the centrifugal switch. Disassemble to unit and found the wire connector for the motor had been pulled away from the motor. Reconnected wire connector and tested the unit. The unit began to heat and operate as designed. Added an extra zip tie to the connector to ensure that the connector states but. Call complete.

Arrived on site for a washing machine that is not filling. Inspect unit and work area. The customer advised that the unit fills but it does not fill as high as her old washer used to. I did explain to the customer that these newer units are water efficient units and are low water style washers. The customer advised they do not want a little water washer and I wanted a washer that fills up to the top like theyre old ones used to. I did explain to the customer about how this unit works in government regulations that have been set for manufacturers. Ran the unit through a bulky load with some towels and found the unit filling and operating as designed. Did not find any stored error codes in the diagnostic mode. The unit is working as designed. Call complete.

Arrived on site to replace previously ordered parts for washer. Replaced dispenser and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker motor failed and replaced it. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

Arrived on site to diagnose a refrigerator that is leaking. Found reservoir cracked and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found after service was performed.

"Arrive on site and uninstalled and disassembled my wave and found damage to the wave guide. Installed Magnetron, Capacitor, and diode and microwave is heating again. Homeowner requested that we run microwave several times as it has been repaired by multiple service companies. If microwave fails again it is likely due to the damage to waveguide which is shorting out the Magnetron. Another repair attempt is not advised because it will not be permanent. At this point microwave should be replaced, job complete"

Arrived on site to diagnose a refrigerator that has a light not working. Found freezer led module failed and replaced it per service pointer. All is working properly at this time. Repair covered under scode.

Arrived on site to replace previously ordered parts for washer. Replaced dispenser and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site to replace previously ordered parts for range. Replaced glass and tested unit. Found all is functioning properly at this time.

"Arrived on site to test unit for no power, tested unit found no power in outlet, plugged into good outlet, found water valve not receiving any voltage

"Arrived on site to test unit for error code, tested unit found in diagnostics it will not agitate or spin ACU constantly clicking like is trying to engage, replaced ACU ran test cycle and got a strange grinding noise from rotor, removed rotor and found a small screw attached to rotor magnet, inspected rotor and stator and found deep scrapes on both parts, replaced rotor and stator, tested unit, unit now functioning properly, no leaks detected job complete"

"Arrived on site to test unit for no heat, tested unit found, unit has power but would not heat tested outlet and found proper voltage, but one prong was not making proper contact, adjusted and power unit back on, unit is now running as designed, job complete"

Complaint was that vent hood was making noise. Found squirrel cage was damaged. Removed and replaced vent motor. Reassembled and verified operation. New construction/ empty house. Call complete

Arrived on site for 2nd dryer tumbling but not heating . Found only getting 120 from outlet to terminal block . Recommended customer to look at breaker . Job complete

Complaint was that refrigerator door was not closing properly. Found center mullion was in good shape. Problem is the attachment on the door has come off so mullion is not connecting to the door. Will need to replace door.

"Arrived on site to test unit for not washing, tested unit found sump not engaging, replaced sump, tested unit unit is now running as designed no leaks detected job complete"

"Arrived on site to test unit for washer not unlocking, tested unit found drain control sending voltage to pump but no power at connection, found a break in the harness, replaced harness, tested unit, unit now running as designed, no leaks detected job complete"

Arrived The dryer does not dry clothes very well - takes several cycles to finally dry. Upon arrival test unit and unit heats correctly. Ran vent test kit and unit failed. Disconnected hose from unit and unit then passed test.Found exhaust exit visible from ground level blocked with lint. Recommend to customer to have vent cleaned annually. Unit is operating as designed . Job complete

Arrived onsite for The washer leaks out the bottom of the tub when starting a wash cycle. Upon arrival inspected unit and found tub to pump hose busted as well as pump to drain hose pump busted. Need to replace both hoses. Customer approved. Replaced both hoses and test unit. Unit operates as designed. No leaks present at this time. Job complete

Arrived onsite for ICE MAKER NOT WORKING . Upon arrival test unit on diagnostics and there is no cold water from valve. Need to replace valve.

Arrived on site for didhwasher. Inspected unit and work area. I installed new heating element and tested unit is now operating as designed. No leaks observed during service. Job completed.

Arrived on site for a dishwasher that has a special project to replace the heater. Inspected unit and work area. Confirmed the customer was within the range of the service pointer. Removed the dishwasher from the cabinet and did find water damage due to a field heater gasket. I did take photos and replace the heater. Tested the unit and the unit begin to work as designed with no leaks present. Call complete.

Arrived on site for a dryer that has no heat. Inspected unit and work area. Checked voltage to the unit and found 115 V going from L1 to neutral and L2 to neutral but only .317 V from L1 to L2. Check voltage at the plug and confirm similar voltage. Advise the customer that their issue is an electrical supply issue. Call complete.

Arrived on site for a dryer that is not drying clothes very well. Inspected unit and work area. Did confirm the customers complaint but found the unit tumbling and heating. Use the vent test kit on the unit and found poor airflow circulation for all dryers. Removed the vent hose off the back and found lint buildup inside. Went to remove lint buildup and found that a bird had got stuck inside the vent hose and was completely stuck in the middle of the vent hose. Could not remove the item and advise the customer to potentially get a new vent hose. Customer is going to get themselves new event house as well as clean out the dryer vent since that has not been done in the last 10 years.

Arrived on site for a washing machine that is going off balance. Inspected unit and work area. Did confirm the customers complaint and found the shipping bolts had not been removed from the back panel into the tub causing the off-balance issue. Remove the shipping bolts and test of the unit. The unit begin to work and operate as designed. Call complete.

Complaint was that refrigerator was not making any ice. Removed icemaker and found tray was overflowing with water. Found evidence that previous ice cubes are to big and getting stuck. Cleaned and cleared ice. Adjusted fill level to smaller amount. Removed again and verified fill level is now proper. Verified operation. No leaks. Completed call. Also cleaned condenser coil.

Arrived on site to install previous diagnosed parts. I rem9ved thebice door and replaced it with new. I tested the u it. It is now shutting as designed.

"Arrived on site for dispenser door not opening. I inspected the unit and work area. I spoke to the customer and they stated the dispenser opens intermittently. I installed a new dispenser.

"Arrived on site for cooktop, inspected unit and work area. Tested unit and found it not LP converted. I used the LP kit provided and adjusted all flames. Unit is now operating as designed. No leaks observed during service. Job completed."

"Arrived on site for dishwasher, inspected unit and work area. Tested unit diagnostics and found no stored error codes. I then ran a test cycle and found it leaking from the door seal the outer skin where mounting screws for inner door meet was bent. I straightened the door. I cannot properly level dishwasher because the cabinets are not properly mounted or leveled, the enclosure for the dishwasher is to small causing it to bend in and have the door scrape. There are no more more leaks. Unit is now operating as designed. Job completed."

MG. Complaint was that control knob was not responsive. Customer already had purchased knob assembly. Removed door panel. Removed and replaced provided knob control. Advised customer since he provided part then we cannot provide warranty. Verified operation. Call completed.

Arrived on site for dishwasher with recalled element needing to be replaced. Upon arrival installed required part. Tested unit and found no leaks from element or rest of unit. Call complete

"MG. Complaint was that refrigerator door gasket was bad. Confirmed gasket is torn. replaced gasket. Verified good seal. Call completed.

Arrived on site to replace previously ordered parts for washer. Replaced pump and tested unit. Found all is functioning properly at this time.

Arrived on site for Asher not draining. Upon arrival confirmed issue and found f9e1 in diagnostics. After further testing I found wire harness to drain clipped off causing loss in power to drain. Repaired damaged wiring then Reassembled and tested unit. Found washer fully functioning as designed with no leaks during repairs. Call complete

"Arrived on site to test unit for bottom oven light not turning off. Test unit and found and latch, replaced latch test unit and unit test good job complete."

Arrived on site to test unit for console coming apart. Replaced Console test unit and unit test good job complete

Arrived on site to test unit for ui making sounds like someone is pushing the buttons. Test unit and found L1 connected to white neutral wire and neutral connected to L1 so 120v where going to white wire not black. Secured the connection correctly at junction test unit and found shorted board and console. Replaced both parts test unit and unit test good job complete.

Arrived on site to test unit for bake tripping breaker. Test unit and found broiler working correctly but not bake. Test power and connection at junction and all test good. Found bad relay on board. Replaced board test unit and unit pre heated to 350? on bake job complete.

Arrived on site to test unit for unit not turning on at all. Test outlet and found no power at outlet checked breaker and breaker was on. Advised customer to check outlet. Plugged unit in to another outlet and unit working correctly job complete.

Arrived on site to test unit for fan not turning off when in use after cooking. Test unit and found unit working correctly as designed when unit gets hot the fan wont turn off till unit cools off. Job complete. Fan turning on and off at this time.

Arrived onsite to install previously installed part. Upon arrival I installed new timer and tested unit and found unit operating as designed.

Arrived onsite for refrigerator not cooling in rc. Upon inspection I found that the drain tube was clogged and one of the pressure relief valve missing (see pix for what was missing) I removed the clog in the drain tube that was causing water to sit in the drain pan and tun to ice and the build up and block the evap fan from flowing cold air in the unit. I sealed up the one missing valve which should help keep warm air out of the unit. Before leaving I tested the bi-metal in diagnostics and found that it was good the I tested the 3way valve and it activated the I ran the compressor and monitored the rc evap and found that it developed a great frost pattern. Unit is now operating as designed.

"Arrived on site , replaced gearcase washplate slider and stator . Ran load calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete"

Arrived on site for not cooling properly . Ran temp check freezer is @1 degree. Fresh is running normal temp. No frost build up fan running . Couldnt duplicate any cooling issues . No water leaks detected at time of service. Job complete

Arrived on site for no power to range . Found power cord damaged . Replaced cord . Unit is powering up. No gas leaks detected. Gas is off . Job complete

"Arrived on site for no cool issue on fresh food section. Found fresh food evaporator incased in ice,ran diagnostics evaporator thermistor reading +50 fresh food thermistor reading -11 decent air flow from vents and products cold. Diagnosed defective thermistors unit will need cover assembly that includes both thermistors,

"Arrived on site. Ran diagnostics,replaced defective pump and grid cutter,unit passed all other diagnostic test.

"Arrived on site for no cool in fresh food section. Found evaporator incased in ice,diagnosed a defective thermistor,defrosted evaporator replaced thermistor checked air flow good. Tested icemaker all test passed. ; used 1 W10316760 (Thermistor kit) from stock"

"Arrived on site. Diagnosed a defective filter housing,replaced housing assembly tested housing operation good."

"Arrived on site for no cool. Removed compressor cover,found loud noise from condenser fan motor,discharge tube cold to the touch,heavy corrosion on heat exchanger line. Removed evaporator cover found some oil on tubing and corrosion on heat exchanger.

"Arrived on site for unit not powering on. Checked outlet with meter no power,checked breakers,breakers not tripped,forced reset button on gfi,outlet reset power now at outlet plugged unit in refrigerator powered on. Advised customer to have outlet replaced,refrigerator should not be connected to a gfi outlet.

MG. Complaint was that control knob was not responsive. Customer already had purchased knob assembly. Removed door panel. Removed and replaced provided knob control. Advised customer since he provided part then we cannot provide warranty. Verified operation. Call completed.

"Arrived on site and found fresh food doors are uneven adjusted left side foot to raise left side. Doors are now level, job complete"

Arrived on site to test unit for no power. Test unit and found unit not connected at junction. Secured connection test unit and unit test good job complete.

"Arrived on site for dryer making a banging noise. I inspected the unit and work area. I found the blower wheel has come separated from its nut insert. I am ordering a blower wheel, motor, screw, housing and bracket to complete the repair.rescheduled for Monday 7/18/22; ordrng 4 WP489463 (Screws)s and 1 W10888146 (Housing) and 1 W11481730 (Motor bracket)"

Arrived on site to diagnose a dishwasher that is not cycling properly. Found unit not operating diverted properly and failing to build proper pressure in pump. Pump and control will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W11416362 (Pump) and 1 W11410065 (Control)

"Arrived on site to diagnose a refrigerator that is not producing ice or dispensing water. Found issue is either with valve or filter head, however shut off on wall is fully seized and water cannot be turned off to refrigerator to replace any parts. Homeowner will need to have shut off replaced before repairs can be performed. Homeowner to contact office for scheduling once plumbing issue is resolved.; O-emld tckt"

"Arrived on site for washing machine making a noise. I inspected the unit and work area. The customer showed me a video and it sounded like the unit was squeaking during agitation. I ran a diagnostics cycle and could not recreate the noise. I gained access to the gear case and found the belt loose, I could tug on it and get it to slide along the cam. I am ordering a new belt to complete the repair. ; schdld next appmnt for 7/18 MON PM"

"Arrived onsite for dishwasher that would leak only when it get though it drain cycle. Upon inspection I found that the leak is coming fro a crack I. The draining tube, it look like it was squished causing the crack. I am ordering the drain hoses. Office to reschedule.; ordrng 1 W11243398 (HOSE-DRAIN) and 1 W11243383 (HOSE-DRAIN)"

Arrived on site for water leaking from ice maker . Found when water during harvest is leaking from around IM. Ordering IM ; ordrng 1 W11510803 (Im)

Arrived onsite for washer leaking. Upon arrival inspected unit. Found unit rusted throughout and more so on the left side. Ran a cycle and watched for leaks. Found water leaking from left side upper area. Detached lid. Found detergent dispenser leaking. Did not see any other areas leaking. Order dispenser and hose assembly. Office to reschedule ; ordrng 1 WPW10552116 (Detergent dispenser)

"Arrived onsite to replace previously diagnosed parts. Replaced UI and switches. Replaced switch and UI. Tested unit and unit still has Intermittent functioning on the left side left side. Door needs to be held down to function. If pressure is released the unit shuts off. Need to call tech line for recommendations, tech support office was closed. ; O-emld tckt"

Arrived on site for range that is changing cooking temperatures and hes turning the unit on on the unit is not in use. Inspected unit and work area. Rather unit through diagnostics and found an F2 E1 (stuck key) error code. When pulling the unit out of diagnostics I found the unit thinking the customer was pressing the clean cycle when the unit had not been touched. Attempted to test all functionality of the user interface and found several buttons not allowing the customer to use including the timer and clock buttons. Unit will need a new control for repair. Ordering part in the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W10894098 (Control)

"Arrived to inspect continuous failure during attempted operation. The unit appears to be going into a flood stage mode during operation and when I tested the spin cycle in manual mode, I could hear it starting the motor, but it was loud and having difficulties starting. I tested the start capacitor and found it at 22.08uF, when it should have been at 45uF, +/- 5%. This issue likely caused the ECU to misread the slow start as water remaining in the basket, as a secondary software measure to prevent flooding and the unit will require a replacement capacitor before any further use. I did see where the motor cover had wear marks from intermittent contact with the floor, but it is highly unlikely that the gear case, cam and belt will be required, but I am reverse-flowing them. Suspension is recommended to prevent the droop of the rotational mass assy. Office to order additional parts and authorize, no leaks observed during service. Office to schedule for return service. ; ordrng 1 W10804665 (Capacitor) and 1 W10780048 (Suspension Kit)"

"Contacted mfg tech line, Kurt. File# 7734078606 per mfg tech, I removed and replaced the evaporator cover, including damper and fan and there was no change. The only part not replaced has been the UI and due to MFG tech line not answering at 13:30, 07/11/22 and a recording outside of her normal hours, office to order ui. No water connections to unit. Office to contact the CX to arrange return service. ; ordrng 1 W11376132 (UI)"

"Arrived to instal previously diagnosed and ordered parts. I removed and replaced the failed gasket and installed the retainers. I found the FC had ice in the left side, the same side as the ice bin return duct and inspected further. The ice bin door had gapping allowing refrigerator temperature air to circulate throughout the FC system and create frost and ice. The unit will require the ice bin door to complete repair. No leaks observed during service. ; ordrng 1 W11594928 (Ice Bin Door)"

"Arrived on site to test unit for not cooling properly, tested unit found broken door switch, could not find breaker box to switch unit on, will Reevaluate on return visit, ordering switch office to reschedule ; ordrng 1 W11123941 (Door switch)"

Arrived on site to diagnose a dishwasher that is leaking. Found tub dented causing leaking at right rear seam. Tub will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W11409866 (Tub)

Arrived onsite for ICE MACHINE WORKING BUT MAKES VERY LITTLE ICE. Upon arrival test unit and unit is operating as designed. Found that the unit is pushed to far back into the cabinet and the door will not close completely also keeping interior light on. There was too much warm air entering the unit and causing ice to melt quickly. Customer will allow sufficient time to harvest ice. He will monitor the unit and have us come back on Wednesday July 20th to for follow up. Office to reschedule for Wednesday July 20

Arrived onsite for a cooktop that when the RF burner is turned on the RR burner heats also. I found a constant 120VAC at the rear element block for the RR burner when both right switches were off. I found the switch for the RR heater stuck closed between L2 and H2. The switch needs to be replaced. The customer also stated the RF element didnt seem to get as hot as it use to and I explained that it could have been because the rear heater was causing extra amp draw making the switch cycle prematurely but I will return with an extra switch just in case. The customer will test it before we return because we left the rear element disconnected from the block. Ordering 2 W11088181 infinite switches. Office to RS.; ordrng 2 W11088181 (Infinite switch)s

"Arrived onsite for refrigerator with dispenser issues along with all LEDs not working and the door chime going off every so often. Upon inspection I found the deli drawer do I submerged in water and corroded to the point of no return also the harness connected to it came apart pictures for all damages; ordrng 1 W10815674 (Gasket, Pantry) and 1 WPW10677119 (Pan con) and 1 W10846057 (GASKET-FIP) and 1 W11122874 (Ice door)"

"Arrived on site for a refrigerator making a loud hum. Upon arrival the customer stated the sound was constant and if it stopped it would only be for a short period of time. They also stated they had just spilled something in the FC and the doors had been open for roughly 20 minutes right before arrival. Due to this I couldnt get an accurate temp reading. I was able to replicate the noise and found it coming from the FC fan. Upon further inspection I found significant ice build up on the FC evap. I gained access to the control to ohm out all thermistors. I found the RC at 6.42k, the FC at 9.48k, and the FC defrost at 49.1k. This indicates a bad FC defrost thermistor and control. The control should be reading the defrost thermistor as way to cold and should be defrosting, but it is not. Therefore, the control is faulty. The defrost harness is still under our warranty. I am ordering the control and will return with the harness as well to replace. I advised the customer on letting the unit thaw at least 48 hours prior to service and to lay towels down. No service fee collected due to being a callback on a related issue. Office to reschedule.; ordrng 1 WPW10675033 (Control)"

Arrived on site for condensation building up around the front gasket. Found some gapping around liner . Ordering white silicone . Call to set return . ; O-emld tckt

"Arrived on site for a refrigerator with the doors not sealing properly. Upon arrival the customer stated that they found the mullion area bad. The customer used a magnet to walk down the mullion and we found a large section on both the RC and FC sides where the magnet gets out of position. Upon further inspection I found the gasket good and sealing flat. However, I found the seal very weak and allowing the door to occasionally pop open without shutting again. The customer stated they did have several occasions where frost was all over inside of the freezer. I called techline and spoke to Anthony and received SR# 7734082838. I informed Anthony of my findings. Anthony and I got on a video chat and I showed him how the magnet does not slide down the mullion smoothly and has voids in specific areas. We also checked the magnetism of the gaskets with a paper clip and found it good. While on the phone I also found the pressure from the gaskets being released where the magnetic issues were on the mullion before the areas where it seemed to be fine. This possibly indicating a lack of connection in those areas. Anthony and I could not definitively find the failure. Therefore, Anthony escalated the issue and stated myself or the customer will be reached out to for further instruction. The customer also had LED modules going out, and per the SP W11606409 all of the modules need to be replaced. I am ordering the modules and the office will reschedule once reached out to about seal issue. ; ordrng 12 W11484836 (LED Modules)s"

Arrived on site to replace heating element for special project. Replaced heating element test unit no leaks present job complete.

Arrived on site to test unit for left front burner not igniting right away like the others. Test unit and found left front burner being power burner having 2 orifices when the other burners have 1. Also found knob not turning correctly due to knob lock not sitting inside knob correctly. Secured knob lock test unit and unit test good job complete.

Arrived on site to test unit for unit not washing correctly. Test unit and found wash motor not responding. Replaced sump and motor. test unit and unit working as designed. No leaks present job complete.

Arrived on site to replace magnetron inverter control and console. All covered under warranty replaced parts test unit and unit heating correctly job complete.

Arrived on site to unit for bottom oven light not turning off. Test unit and found and latch. Replaced latch test unit and unit test good light is turning off. Also found unit not sitting flush to cabinet and bottom oven did not have screw holding oven in. Advised customer to get with us builder to get installation people back out to correct those issues. Job complete.

"Arrived on site for a washing machine that is not agitating properly. Inspected unit and work area. The customer advised that the unit does not seem to get all of her clothes wet and that her wash cycles are not coming out clean. Ran the unit through diagnostics and found an F8 E6 (water hazard) and F0 E3 (overload) error codes. Tested the unit and an auto test and the unit ran as designed. Started to test the unit and some of the wash cycles the customer was talking about and noticed that the extra power button was being used on those cycles that she was having problems with. Advise the customer that this is normal operation when using the extra power button due to the unit trying to maximize the soap to water ratio to get the items cleaned. I did advise her on heavier loads, water will not fill up over the clothes when the extra power button is used. Advise the customer on proper loading procedures and usage. The unit is working as designed. Call complete."

"arrived on site for dishwasher not cleaning the dishes. I inspected the unit and work area. I found fault codes F7e1 no heat, f6e6 cold water. I ran a diagnostics cycle and found the wash motor stopped working halfway through. I tested voltage to the motor and found proper voltage. I tested resistance to the motor and found 3.3 ohms, it should read from 11 to 16 ohms. I also found one of the buttons not working on the console. I inspected the console and found corrosion on the control. The unit will need a new motor and console parts

"Arrived to inspect temperature issue. I set the main oven to industry standard testing of 350F and started the cycle. The unit ignited as designed and reached an it into preheat of 404 (expected) and then declined to 312 and re-ignited. Subsequent temps were 346, 323 and missed an ignition attempt. Re-ignited at 309 and then 348, igniter a second tie and went to 367. The unit attempted to ignite again and 324 and failed. I disassembled the burner assembly and found the flame spreader/heat plate had been installed upside down, causing issues with gas flow and subsequent flame shape and ignition. I corrected the issue and tested at 350. Preheat claimed at 410 and then cycled at 324. Subsequent cycles were 354, 322, 355, 323, 356. The unit performed as designed after the burner correction and authoritatively ignited after heat up during subsequent ignitions. I verified the smaller chamber heated as designed as well. No gas leaks detected during service.

Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker failed and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site for front left burner not igniting. I inspected the unit and work area. I found the gas ports to the ignitors had manufacturing burrs in them. I cleared the burrs and reassembled the unit. I tested the burners and they all ignite as designed job complete.

Arrived on site toninstall previous diagnosed parts. I gained access to the right front office holder and changed it. I completed the LP converstion for the entire range. I tested the unit and found it working as designed. Job complete.

Arrived on site for fresh food section not cooling. I inspected the unit and work area. I found the rc evaporator covered in ice. I removed the ice and tested the thermistor I found the thermistor open. I replaced the thermistor. I reassembled the unit and found it working as designed.

Arrived on site to replace sump and motor and heating element. Replaced both parts. test unit and unit test good job complete.

Arrived on site to install previously diagnosed parts. Installed new element and tested. Unit is now operating as designed. No leaks observed during service.

Arrived on site inspected unit and work area. CX explained that back left burner just came on by itself and knob had never been touched. Called techline and spoke with Chris. He advised to Replace infinite switch SR #7734074308. I. Replaced infinite switch and tested. Unit is operating as designed. Job completed.

"Arrived on site for induction cooktop, inspected unit and work area. I tested unit with two pots with water and they both boiled ablut the same time. I called Techline and spoke with Bruce SR#7734076275 and I gave him my findings and CX complaint. Techline said unit is operating as designed and if there was anything wrong there would be an error code showing. I explained to CX and they understood how it works. Unit is operating as designed at this time. Job completed."

"Arrived on site to install previously diagnosed parts for cooktop, inspected unit and work area. Removed all old burner caps and installed the correct new ones. Tested unit and its now operating as designed. No leaks where observed during service. Job completed."