"Arrived on site to test unit for control panel start button not working. Found stuck button. Replaced console, tested unit, unit works good. No leaks detected. Job complete."

Arrived on site for AIG RF is leaking from the bottom front. Pulled out fridge to inspect drain tube and found two rust areas and frost build up. These areas were located on the back outside panel just above the compressor and below main control and hv board cover.

Arrived on site and inspected newly purchased washer not spinning.Confirmed the complaint and found the new style actuator was causing the malfunction.Removed and replaced it and unit tested as designed.JOB COMPLETE

Arrived onsite and found a no heat symptom due to a damaged wiring harness. Ordering wiring harness to repair power block burn. Office to reschedule. ; ordrng 1 WPW10450286 (Harness)

Arrived onsite to replace parts ordered by previous tech. Replaced strike and heater. Tested unit. No issues at this time. Job complete.

Arrived on job for complaints of no ice. Ran diagnostics and 12.5 dcv to heater heater test good. Water not reaching top of door will need valve to complete.; ordrng 1 W11194380 (valve)

Arrived on site to install previous diagnosed part. Removed failed mullion and installed new. Tested door and mullion operation. All tested good.

Arrived on site and inspected ice not dispensing.Confirmed the complaint and removed and replaced the defective auger motor and yoke.Reassembled and unit tested as designed.JOB COMPLETE

Arrived on site to install previously ordered part.Replaced the shelf.JOB COMPLETE

Arrived on site to install previously ordered part.Removed and replaced the defective lid.Mother of customer tested and approved the functioning of the unit.JOB COMPLETE

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced washplate and tested the unit in an auto test. The unit ran as designed. Call complete.

Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced freezer door and tested unit. Unit was stealing and is operating as designed. Call complete.

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced Lynn, both inches, and screws and tested the unit. The unit began working as designed. Call complete."

Arrived on site for a refrigerator that?s not making nice and has water going in different places. Inspected unit and work area. Found the ice maker tray stuck in a harvest position and overly filled causing an ice sheet and dripping down into the bottom. Removed ice and replaced ice maker. I turned down the water supply at the wall and t3sted the unit in a harvest and fill. Unit began working as designed. Call complete.

"Arrived on site and inspected stand alone freezer frosting inside the unit at the bottom of the storage basket and at the lower portion of the door.Confirmed the complaint and, photographed and found the door is bowed , causing the malfunction.Ordering door, gasket and nameplate.Part is PSP and customer is aware.Office to schedule return services due to part availability.Needs More Work; ordrng 1 W10746789 (DOOR-FIP DOOR ASSEMBLY (WHITE) REPLACES: W10673707) and 1 W10574475 (GASKET-DOR) and 1 W11178521 (NAMEPLATE)"

"Arrived on site for a dishwasher that won?t drain. Inspected unit and work area. The customer advised that they hadn?t use the dishwasher in six months and while they were running water at their sink, they noticed water dripping from the dishwasher. At that point, they added advised that they looked in the dishwasher and found brown murky water inside. Instead of using the drain function of the dishwasher, they use the shop vac to suck out all the water. They did not know if there was something wrong with the dishwasher and thus they called and removed the spray arm and filter. I did notice their spray arm broken due to the twist cap still being on their pump and motor. I ran the unit through a normal wash cycle to fill and start agitating (without the spray arm). I then canceled the cycle and had the unit drain. The unit drained properly. I checked their drain hose for proper installation and found it going straight down hill from the sink. I did advise them to get a clamp and to lift the drain hose higher than the connection into the plumbing to avoid siphoning into their dishwasher. I did advise them that the unit is working as designed and that they would need to call into AHS for the spray arm. Call complete."

Arrived on site for a washing machine with no power. Inspected unit and work area. Went to plug in the washing machine and found a spark coming from the left hand pin. Tested the outlet and found the hot and neutral lines on the washer outlet reversed. See photo. Had the customer grab an extension cord and re-plugged it into another outlet that had proper polarity. Found the user interface receiving voltage but not coming on. Replaced user interface assembly and tested unit. Unit came on and begin working as designed. I did advise the customer to have their washer outlet fixed by an electrician and to use the outlet currently being used for the time being until that plug is fixed. Call complete.

"Arrived on site and inspected irritating squeaking and rubbing noise from the bottom right refrigerator door

"(TM) Arrived on site to diagnose refrigerator compartment not cooling but the freezer compartment cooling fine. Tested the freezer compartment temperature and found -18?, tested the refrigerator compartment and found 48?. Gained access to the damper door and found good voltage and that the unit is operating as designed, found a significant amount of frost and some ice to where the freezer compartment door gasket was not sealing properly causing more frost build up. Cleared the frost and ice blocking off the seal of the gasket and now there are no air leaks. Put the unit into diagnostics and tested the damper door manually for open and closed position, damper is operating as designed. Informed customer they need to turn off the unit to thaw completely for 24 to 48 hours to properly defrost,

Arrived onsite for refrigerator frosting up on the back and not defrosting in the RC. I found the RC floor full of water and some sheets of ice. I did not find any ice on the evaporator cover. I vacuumed out all the water and ice from the bottom and accessed the evaporator. I found the drain frozen over and drain pan warped. I accessed the drain tube and cleared it out. I reinstalled the tube with some adhesive added to seal any gaps. I then steamed put the drain pan and confirmed water flow down the drain. I installed the drain pan and evaporator cover and added shims to make sure the drain pan was straightened out. I advised the customer to monitor the unit over the weekend to ensure it restores to good temps. No leaks detected during time of service. Job complete.

"Arrived on site to inspect unit for not cleaning dishes, upon inspection and testing found no issue with dishwasher and all functions worked correctly. Instructed customer on proper use and that the builder must install correctly. Complete"

Arrived on site to install previous diagnosed part. Found wrong part on hand . Will need to return with correct part. Office to schedule appointment when ETA is available.; ordrng 1 W11164276 (HARNESS ) and 1 W11413567 (UI)

Arrived on site to test unit for broken grate. Found broken grate replace grate test unit and unit test good job complete.

Arrived on site to follow upon oven that was not heating via bake element. Installed new hidden bake element diagnosed by previous technician. Installed new hidden bake element. Tested unit while observing control. Verified unit is now functioning as designed.

Arrived on site to test unit for oven over heating and locking. Test unit and found bad control board and sensor. Will need new board and sensor

"Arrived on site to install previously diagnosed and ordered part. Upon further inspection, I found the unit turned on and in the process of making ice. Once the slab dropped to the cutter, I found the slab more formed than previous findings. I found the right side of the evaporator sitting lower than the left side and I adjusted it and leveled it. Retested and found the slab of ice still not completely formed. Cleaned the ports on the water tube and retested. Still the ice is not forming correctly. I removed and replaced the reservoir recirculating pump due to the pump sensor not sensing the water level in the reservoir and retested. Unit continues to fail. I removed and replaced the main control and retested. Unit is making ice. I recommended that the customer monitor the unit for the next 24 hours and take photos of the ice production in the next 24 hours and if the unit continues to fail to contact the office to schedule service. No water leaks observed during service, job completed.

Arrived on site to replace control. Ordering another board office to rescheduled. ; ordrng 1 W10892389 (Control board)

"Arrived on site and inspected dryer and found belt is broken and dryer is not heating replaced belt and reset all connections and it is now heating properly, took one picture, job complete"

"Arrived on site to inspect wall oven temps. Upon further inspection, customer advised that the oven temps are off while Baking at 475. Using my multimeter, I placed my thermal lead in the middle of the center rack and tested temps on Bake at 475 degrees. My preheat temp was 481 degrees. Next three readings were 484, 436, 515 for an average temp of 478 degrees. Unit is heating properly. Customer advised they were using a metal Mercury based thermometer and their inspector advised that temps were off as well. I explained that using the Mercury based thermometer will give slow readings as Mercury is a slow moving metal and if a heat laser gun was used, it only detects surface temps. The best way and only way whirlpool approves of testing temps is using a multimeter with thermal lead since it tests air temps and is most accurate.

"Arrived on site for customer complaint of unit leaking, found leak coming from ice maker fill tube, I replaced fill tube, unit tested good."

"Arrived on site for refrigerator that?s still not going to ugly. Inspected unit and work area. Found no evidence of a defrost issue and the evaporator coil?s were frosted over nicely. Spoke to SW and ran through service diagnostics checking the evaporator motor, damper control, through misters, and defrost circuit. All checks came back good. The customer advised that the last time when they called, the unit add started to sound the high temp alarms and they turn the unit up to the highest cold setting. They advised that the unit began to cool properly and had no other issues. They then turn down the setting down to seven from nine and the unit still stayed cool without sounding the alarm. SW advised based on our checks and the customers complaint, to replace the main control. Replaced main control and tested unit. Unit begin working as designed. Call complete."

Arrived on job to replace lower door. After replacement test operation.

Arrived onsite for freezer bin cracked. Upon arrival found bin was cracked on left side by seal and damaged. Replaced with new bin. Job Completed.

Arrived onsite for dryer taking multiple loads. Found unit was operating as designed upon arrival heated spun and had vents cleaned for air flow. Job Completed.

"Arrived on site and inspected refrigerator and found fresh food evaporator is frozen, attempted to remove evaporator cover to replace it and it will not separate. Refrigerator will need to be defrosted for two days took one picture.; O-emld tckt"

Arrived onsite for SP led replacement. I accessed and replaced the module without having to splice or modify the wires or connector. I tested the unit and it is working as designed at this time. No leaks detected during time of service. Job complete.

Arrived on site to diagnose refrigerator that has an issue with a front wheel. Found front right wheel cracked and broken off the pin. Replaced wheel with new and retested. Was able to level unit and verify working as designed. Call complete.

Arrived onsite to install previously diagnosed parts. I installed the main control and tested the unit the light is working as designed at this time. The customer had some concerns about the auto fan for the microwave not turning on when using the cooktop. I turned on all burners and waited a little over 5 mins. The units auto fan turned on as designed. Job complete.

Arrived onsite for refrigerator that stopped making ice. Upon inspection I found a load of ice got stuck between the arm and tray causing the arm to stay propped up. I removed the stuck ice and the ice maker began a cycle. It dumped its current tray of ice and then filled as designed. I advised the Customer to Monitor the unit over the weekend to make sure the ice produces normally without getting stuck or forming mis shaped cubes. No leaks detected during time of service. Job complete.

"Arrived on site to inspect unit for not heating, upon inspection found the unit had a thermal cutoff that was blown due to vent issues.

"(TM) Arrived on site to diagnose unit operating properly and showing error code f1e5 signifying microwave inverter error. Customer informed us that the unit has only had the error as of recently after they went out of town. Reset the breaker and tested the unit again and the same error persists. Replaced the magnetron as well and found it was burnt out, after replacing the magnetron and inverter board we tested the unit for heating with a cup of water and found the unit is now operating as designed with no heating issues and no error code.

Arrived on site to diagnose a refrigerator that is not producing ice. Found E2 error code saved in control indicating icemaker motor failure. Replaced icemaker and all checks good at this time. no leaks were found at time of service.

Arrived onsite and replaced fan scroll and made adjustments for better operation including setting to 8 hr defrost schedule. All checks good.

Arrive on site to test unit for upper door going up. Found bad hing es replaced hinges test unit and unit test good job complete.

Arrived onsite and found unit operating with failed drain pump. Replaced drain pump.Unit is now operating as designed.

"(TM) arrived on site to diagnose unit for water leaking in the unit, customer informed us that she found wet towels in the washer the next day after loading them but not turning on the unit, customer also informed us she finds the bottom of the inner tub to be wet daily as well. I put the unit into service diagnostics to check for error codes and found f3e2 for inlet water temperature fault ran unit through diagnostic cycle, found unit to be operating as designed, ran manual fill on hot and cold valve found valves tested correctly but found overfill in the oxi valve to be overflowing, found water pressures to be high. Called techline to verify of any additional issues and spoke with TJ, he suggests replacing the inlet valve and adjusting the water pressure and provided us with SR# 7730814887. Replaced the inlet valve and adjusted the water pressure and unit is operating as designed. No leaks observed at the time of service. Job complete."

"Arrived on site , replaced parts assigned to unit . No water leaks detected at time of service. Job complete"

"Arrived on site to inspect ice machine not working. Upon further inspection, I found power to the unit but the controls not responding. I found the unit had an external drain pump so I unplugged the unit from the drain pump and plugged it directly to the out and the unit powered on. I removed and replaced the external drain pump and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site for Coil Element Not Working - Electric Range - PRE-ID Element and Infinite Switch. Found back right burner element not heating up. Removed element and installed new element. Now heating as designed. Job completed.

Arrived on site to inspect washer for not spinning. Upon inspection found the unit worked correctly per customer. Complete

"Arrived on site to replace console from previous diagnosis. Replaced console, tested unit, unit works good. Job complete."

Arrived on site for washer with no operation. Found UI and harness shorted. Replaced UI but model/serial wouldn?t resync into new UI. Reinstalled old UI and confirmed model/serial was stored. Attempted multiple times to resync new UI to control but no success. Called whirlpool and confirmed software issue with control and UI.

"Tests upon arrival-Rc: 13 degrees, FC: -1 degrees, freezer evap thermistor 8.4k ohmsArrived on site for unit still over freezing in both compartments. Upon arrival inspected all previously done repairs and found no issues with ss. No signs of dye or leaks with soap on connections. Also found psi pressure werent not equalized properly after 45 minutes of unit being off (45L/55H) and during run time after 30 minutes run time unit was only reading (-10aL/160H) I then reported to in house with SW. I also called techline and spoke with Adrian sr#7730818503. After reporting all previous work and repairs as well as findings on 05/21/21 he was able to help me determine that unit had a leak internally as well as a partial restriction

"Arrived on site for Visibly Failed, Broken or Missing Parts - PRE-ID Door Gasket. Found right side RC door gasket was not sealing properly at the bottom. Looked expanded and crinkled. Removed right side RC gasket and installed new gasket. Used heat gun to smooth out ripples. New gasket seating properly. Job completed."

"Arrived on site and inspected washer not working. Confirmed and found the unit when plugged in would allow selections, but the power button wouldnt work.Unit will require the console, which was ordered, but not received in by the time of service.Office to schedule return services when part arrives.Also ordering the control in case its needed on return services NEEDS MORE WORK ; ordrng 1 W11481108 (CONTROL)"

"Arrived on-site for cabinet lights flashing on unit. Upon disassembling unit able to verify and test that the main control was not sending full power supply needed to lights. Installed new main control and upon reassembly found units light were brighter and receiving full voltage and no longer flickering. No damage to unit before, during, or after repairs. Call complete."

"Arrived on site to install previously diagnosed and ordered part. Due to the control failure and lights flickering constantly, I removed and replaced the main control and tested. Unit is operating as designed. Job completed."

Arrived onsite for dishwasher showing F9E1. Upon inspection I found the unit would only hum when trying to drain. I accessed the drain pump and found the impeller had come off and wedged itself between the blades causing the pump to lock up. I replaced the pump with new and tested the unit. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.

Arrived on site to replace recirculating pump and reservoir drain pump. Replaced parts and parts ran good during diagnostics but when drain pump stopped heard a pop sound. Put unit into diagnostics again and was not getting pumps to engage. Found voltage was no longer present. Verified voltage going into transformer but not coming out when engaging pumps. Spoke with techline to document findings. Recommended replacing transformer. Would like to return with control as well to ensure completion on return visit. Also noticed reservoir has slight crack in the rear causing drip. Office to reschedule.??????SR#7730814910; ordrng 1 W10837384 (pan-water) and 1 W11034363 (cntrl-elec) and 1 WPW10485951 (transformr)

"Arrived on site for customer complaint of unit not producing ice, I found ice in the bin at time of service, but evidence of small ice cubes. I tested ice maker harvest and fill, unit tested good at time of service, also found condenser needed cleaning, I cleaned condenser coil, unit is working as designed at time of service."

"Arrived on site to diagnose dryer that customer sat timer will not advance on and has tripped breaker on a couple of occasions. Preformed diagnostic of unit and voltage checks. Found timer would periodically hang up and not advance. Replaced timer. Advised customer that if unit is in cold down or certain other spots on timer when stopped it must be moved to cycle start to restart. Couldnt find any damage or wiring issue, found unit to be wired correctly tested unit and verified heating and working as designed. Advised customer that if breaker trips at random times again to consult electrician as the wiring in appliance is correct"

Arrived on job for complaints of no power. Found fuse open. Replaced fuse and test. No leaks detected at time of service

Arrived onsite for dryer not making noise. Upon arrival found unit panel would not noise. Replaced panel and tested. Unit is now operating as designed. Job Completed.

"Arrived on site and inspected dishwasher and found it is draining properly however it shares a drain connection with a ice machine that was installed three days ago. Dishwasher overflowed because ice machine was attempting to drain at the same time which overloaded drain. Recommended that whoever installed ice machine he contacted again to correct the installation, Job complete"

Arrived onsite for unit not spinning the clothes out. Checked diagnostics and got motor control error. Replaced control. Tested unit. Unit tested good. No leaks at this time. Job complete

Arrived on site to replaced upper rack. Replaced rack test unit and unit test good hob complete.

"Arrived on site to inspect fridge for not making ice, upon inspection found the units icemaker seized, replaced Icemaker and tested unit. Complete"

"Arrived on site to replace UI control board, ordering the UI control again. ; ordrng 1 W11330486 (UI control)"

"Arrived on site to follow up on dishwasher with loud motor noise that has been observed by both customer and SM on prior visit. Ran unit but did not see anything out of the ordinary. When I checked the vent motor found the solenoid super hot, indicating failure. Replaced vent motor and control board as per SM diagnostic. Placed into diagnostic unit now working as designed. Call complete. No water leaks found."

"Arrived on site. Removed deli harness found 3 broken wires in harness,replaced deli door harness assembly powered unit on tested deali control unit working as designed.

Arrived onsite for unit not powering on. Tested unit. Unit would not power on. Tested power at the junction box on the unit and saw no power coming in. Let customer know that an electrician will need to be called out to correct that issue. Plugged unit in a another socket that had power. Unit still would not turn on. Replaced both ui and control. Tested unit. Unit powered on with no issues. Tested unit. Unit tested good. No leaks at this time. Job complete

Arrived on site for Not Making Ice - Refrigerator. Placed in diagnostics and ice maker thermistor was good. Ran temp and it was within range to produce ice. Removed ice maker and found ice build up at spout and tray that catches water going into the mold. Removed ice maker no installed new ice maker. Once new ice maker was installed the ice maker called for water immediately after. Ice maker working as designed.

"Arrived on site and set a new been thermistor in ice side-by-side with the original, the new one is reading 8.87 The old one is reading 7.87, Recommended that bin thermistor be replaced.

Arrived on site for washer not filling with enough water.

"Arrived on site for refrigerator leaking water in FC. Inspected unit and work area. Found water leaking from ice maker. Removed ice maker and found leaking between ice maker molding and face plate. Will need to replace ice maker assembly to repair. Removed failed IM and installed new. Monitored cycle operation. All tested good, no water leaks detected.

Arrived on site to test unit for intermittent ice production. Customer stated ice maker is currently working. Found no signs of breaks or tears from visible door harness. Ran continuity through harness and found internal door harness damage as continuity would break when wiggling harness around. No leaks detected. Job complete.

"Arrived on site to test unit for not heating. Found bad magnetron. Recommended customer replace mag, cap and diode. .; ordrng 1 WP4375020 (capactr-mg) and 1 WP4375286 (transformr) and 1 WP4375424 (magnetron) and 1 WPW10687786 (diode)"

Arrived onsite for refrigerator that stopped producing ice. Upon inspection I found that when trying to jump the ice maker I got no response. I replaced the ice maker and it began to cycle then filled with water. I advised the customer to monitor the unit over the weekend to make sure it produces ice. No leaks detected during time of service. Job complete.

Arrived on site to diagnose dryer that was making a rattling sound when in use. Examined unit and tracked noise. Found the noise is coming from the vent hose area. Found the vent pipe rattling against the back panel. Insulated vent tube with truck stock sticky pads. Unit is now quiet and working as designed. Call complete.

"Arrived on site for no water. Tested dispenser no water found filter unable to fully enter filter head,removed housing reinstalled housing assembly installed filter tested water dispenser unit working as designed."

Arrived on site for a wall oven with broken glass on the inner door. I removed the door and put it on my blanket. I then gained access to the inner glass and installed the new panel. The unit is now working as designed and there is no damage in the new glass.

Arrived on site for dryer not heating. Upon arrival I ran a heating temperature check as well as a pressure test with vent kit (both tests done with venting hose off). Found unit was heating accurately between 110? and 165?. Found after connecting venting and running the same to test that the temperature in the dryer reached over 190? and the vet test kit show that there was a clog in the vent hose I was in able to walk outside and look up and locate the venting on the roof and found a clog that was visible from the ground. Also found because of clog that I warned customer about on prior visit that it had worn down timer and all airflow and thermal fuses. I replaced all fuses and instructed customer that they needed a professional dryer vent cleaning done. Call complete

"Arrived onsite to replace damaged parts. Replaced parts, tested unit and unit is functioning properly. Job complete"

"Arrived on site to inspect unit for not draining, upon inspection found the pump completely clogged.Replaced pump and tested. All functions worked. Complete"

"Arrived on site to replace control board, after replacing I tested unit, exhaust temperature out of dryer tested good, if customer is still experiencing long cycle times, she will need to have the vent checked going to the roof."

"Arrived on site and inspected refrigerator and found freezer door gets stuck, found a quarter inch screw that has fallen off of Icemaker installation and gotten wedged in the freezer rail. Replaced screw back into icemaker Mount and it is all operating normally again, job complete"

Arrived on site to install previously diagnosed parts. I installed the switch harness and orifices. I then tested the unit and it still continued to spark.

"Arrived on site for OVEN IS STARTING BY ITSELF. Called tech line and spoke to Bruce. Explained how oven is still turning on and off on its own. Also the microwave will start a timer for two minutes when you select thirty seconds and the microwave timer will set a timer for thirty seconds when you press two minutes. Eventually the microwave light will turn off and then power down. Customer showed me this as an example of the issues he has been having.

"Arrived on site to diagnose dishwasher not draining, customer informed us that the last unit that was in place did not drain either, upon inspection of the water system we found the knock out was still in place blocking the unit from draining, we removed it and ran the unit through a diagnostics cycle, the unit is functioning as designed. Job complete."

Arrived on site and inspected the dishwasher not heating and no NORMAL wash light visible. Confirmed the complaint and removed and replaced both control and heater.Reassembled and unit tested as designed.JOB COMPLETE AHS

"Arrived on site to inspect dishwasher leaking. Upon further inspection, customer advised that they can hear what sounds like water leaking/running at the left side. I opened the door and found the vent bezel not installed correctly and not locked into the vent. I removed the outer door panel and found a small amount of water under the vent. I removed the vent and inspected the gasket and found where the gasket had been previously crimped and the teeth that lock the bezel in place were broken. I removed and replaced the the vent & gasket and reassembled and tested in diagnostics. Unit is operating as designed. Customer advised they have a water softener system. I made recommendations for use and care as well as detergent and rinse aid use. No water leaks observed at the end of service, job completed."

"Arrived on site to diagnose issue of ice maker not working, the tenant informed us that he believes the lines at the harness on the left door had been cut, we removed the toe plate and found that the black and brown harness lines had been completely cut with not enough line to splice back together.

Arrived on site to test unit for not operating. Found start switch was not engaging. Verified proper voltage. Bypassed switch and motor was not engaging. Recommended replacing switches and motor.

Arrived on job for complaints of knobs not lining up. Found knobs broken. Replaced knobs and test burners.

"Arrived on site to diagnose oven with lights that will not shut off and lower oven that will not bake. Tested unit and could not get lights to turn off. Could hear relays clacking when trying to run either oven. Replaced both control boards and tested. Clicking gone, but lights still remain. Found the lower oven door wasnt making exact contact with the door switch. Reseated door switches make better contact. Tested and found lights now going off when door is closed. All is working as designed. Call complete."

Arrived onsite for refrigerator water not dispensing correctly. Upon arrival found unit operating as designed but was having off brand filter. Let customer know about correct filter usage.

Arrived onsite for refrigerator with noisy ice maker and unable to remove ice container. Upon arrival I found the ice container not stuck at this time. I found the unit would dispense ice then start making a clunking noise consistent with the auger motor yoke slipping off the auger arm. I noticed the auger arm felt loose and as if it will fall out of place easily. I replaced the container but it would still make this clunking noise intermittently. I found the motor would not respond at all sometimes when pressing the paddle. I checked the door switch and it checked good. I removed the ice maker housing and found the fill tube slightly frozen. I attempted to remove the auger motor and yoke but the yoke is stuck. I will need to order the divider to replace the auger motor. I believe air is getting into the ice box from the inlet tube causing ice to form in places throwing off the auger ice container and causing the container to get stuck. We will need to replace the water inlet tube and valve for the air leak as well as a divider with new auger motor. Returning tech test functions multiple times to ensure a good repair. Pad(WPW10353848) main control(W11043763) water tube(W11415785) divider(WPW10309864) UI(W11265135) office to R/S due to part availability. ; ordrng 1 WPW10353848 (Pad) and 1 W11043763 (Control) and 1 W11415785 (Water tube) and 1 WPW10309864 (Divider) and 1 W11265135 (Control UI)

Arrived onsite for refrigerator not cooling. Upon inspection found freezer cabinet over freezing and ice buildup on evaporator cover. Removed evaporator cover for inspection. Checked components and all checked good. Ran force defrost and unit would not defrost. Unit was not running defrost and over freezing. Replaced control. Ran force defrost again and unit is now functioning properly. Job complete

"Arrived on site to replace manifold and spray arm, found that the manifold was not ordered so we are going to return for a return visit with the manifold and return with the spray arm. .; ordrng 1 WPW10340542 (Manifold)"