Near Pflugerville, TX 78660
Al
Job Details: 03/05/2020
WASHER MAYTAG MVWX655DW2 Arrived to inspect washer leaving residue on clothes.Confirmed the complaint and ran diagnostics test mode and unit tested as designed.Found the customer uses PODS 3 in 1 which has a white residue in the packaging.Advised the customer to use AFFRESH to clean unit and to simply use liquid instead of the pods.Job complete
Near Manor, TX 78653
Cliff
Job Details: 03/05/2020
DISHWASHER GE GDT545PSJ2SS Arrived on site to diagnose a dishwasher that is making unusual noise. Tested unit and found debris caught in drain pump. Removed debris and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Austin, TX 78704
Leonardo
Job Details: 03/05/2020
RANGE WHIRLPOOL GW397LXUS06 Arrived on site to replaced switch membrane. Replaced switch membrane test unit and unit test good job complete.
Near Dripping Springs, TX 78620
Brandon
Job Details: 03/05/2020
REFRIGERATOR LG LMXS30776S/03 "Arrived on site to replace evaporator cover, control board, sensor, and heater that was diagnosed by previous tech. The evaporator cover which comes with the fan motors, and sensors, did not match the original. The plug ins were different. The control board looked he same except it was longer length wise which doesn’t work because the wire plug coming out of the cabinet will not reach the top of the control board. Submitted parts research. ; ordrng 1 CNOTE (PARTS RESEARCH) and 1 CNOTE (NEEDS FREEZER EVAP COVER WITH CORRECT PLUG INS, NEED ORIGINAL STYLE CONTROL SO THE PLUG INS WILL REACH) and 1 CNOTE (OFFICE TO RESCHEDULE )"
Near Leander, TX 78641
Tyler B.
Job Details: 03/05/2020
MICROWAVE WHIRLPOOL WMH31017HS3 "Arrived to install previously ordered parts. Replaced panel control, cap mag and diode, and transformer, found unit would work than give error again, found if door slammed it’ll work again for a few. Unit wil need door switches replaced to complete repair.; ordrng 1 CNOTE (RS 3/5/20) and 1 W11252186 (interlock UP) and 1 W11252187 (interlock LOW)"
Near Hutto, TX 78634
Andy
Job Details: 03/05/2020
WASHER WHIRLPOOL MHW6630HW0 Arrived on site to install previously diagnosed parts. On arrival found issue not with tub but with vent. Called tech line and spoke with David (SR# 7727296168) was instructed to install vent deflector and to instruct customer on soap usage. Did as instructed. No water leaks present at time of service.
Near Taylor, TX 76574
Andy
Job Details: 03/05/2020
DRYER WHIRLPOOL WGD4815EW2 "Arrived on site for dryer not heating. Tested and inspected unit and found failed therm fix, Ordering needed part.; ordrng 1 WP3387134 (thrmst-fix)"
Near Austin, TX 78735
Luis
Job Details: 03/05/2020
REFRIGERATOR WHIRLPOOL KSSS48QTX03 "Arrived on site for no ice. Diagnosed faulty optics,replaced defective optics,power cycled unit,icemaker ran through a harvest,dumped ice and filled with water. Unit working as designed."
Near Austin, TX 78725
Jacob
Job Details: 03/05/2020
DRYER MAYTAG MEDB835DW4 Arrived onsite for unit not powering on. Tested unit. Found that control board was bad. In the process of changing control board. And tested to turn on. Found that the UI control panel was not responding. Ordered parts. Needs authorization. Rescheduled with customer ; ordrng 1 NEEDAUTHORIZATION (NEED AUTHORIZATION ) and 1 W11026442 (console) and 1 W11158457 (overlay)
Near Austin, TX 78704
Leonardo
Job Details: 03/05/2020
MICROWAVE FRIGIDAIRE FGM0226NUFA Arrived on site to test unit for unit not working. Test unit and kind bad door. Ordering new door 5304519328 office to reschedule ; ordrng 1 5304519328 (DOOR STAINLESS )
Near Austin, TX 78746
Leonardo
Job Details: 03/05/2020
DISHWASHER KITCHENAID KUDS01FLSS6 Arrived on site to test unit for door not closing. Found unit not leveled correctly making door not shut. Pulled unit out and unit latching correctly. Advised customer he will need to get wood under unit to level unit.
Near Austin, TX 78749
Kevin
Job Details: 03/05/2020
FREEZER WHIRLPOOL WRX986SIHZ00 "Arrived on site and inspected refrigerator and found fill tube to icemaker is frozen. Icemaker box shows signs of this being worked on before. Took pictures. Corrected ice heater line and ran tests 57, and 45 to ensure correct operation. No water leaks from connections at time of service, job complete"
Near Killeen, TX 76549
Jonathan M
Job Details: 03/05/2020
WASHER WHIRLPOOL MVWB880BW0 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Removed wash plate to bring and attempted to remove stator bolt. The bolt was seized onto the tub. Informed customer of issue and informed him we would need to order an exterior tub to perform full repair
Near New Braunfels, TX 78130
Richard
Job Details: 03/05/2020
ICE MACHINE WHIRLPOOL KUIS18NNTS1 Arrived onsite for the ice machine making a noise. During testing found the ice machine was off. Turned machine on and could not duplicate the noise at this time. Customer stated that the ice machine will make the every 6 to 8 hours. Advised customer to take a Video of the noise when it comes back and to leave the ice machine on and call us back.
Near Hutto, TX 78634
Andy
Job Details: 03/05/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived on site to install previously diagnosed controls, thermistor and scroll fan. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service."
Near New Braunfels, TX 78132
Noah D
Job Details: 03/05/2020
FREEZER WHIRLPOOL WRF736SDAM14 "Arrived on site to diagnose fridge for frost in freezer issue, upon inspection found the top shelf of freezer and roof of freezer with a large amount of frost build up, checked door position and retightened down screws, ordering new gasket. Office to reschedule ; ordrng 1 W10248749 (GASKET)"
Near Cedar Park, TX 78613
Paul
Job Details: 03/05/2020
OVEN WHIRLPOOL WOS72EC0HS01 Arrived onsite for a oven that has lines running across the display. Mr stated they had a power outage and the unit is working now. I found the unit not connected to the internet. I helped the customer connect the oven and enabled the remote setting. The unit is working as designed. Call complete.
Near Canyon Lake, TX 78133
Noah D
Job Details: 03/05/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Arrived on site to install door for problems with switch, replaced door and moved over all electronics and hardware, tested all functions of dispenser, all functions returned. Job complete"
Near Smithville, TX 78957
Scott
Job Details: 03/05/2020
WASHER KENMORE 110.450884 Arrived on site for unit not spinning cloths out , customer has to use drain and spin . Found drain catch clogged full of junk . Removed obstructions . Unit tested normal . Nonwater leaks detected at time of service . Job complete .
Near Dripping Springs, TX 78620
Brandon
Job Details: 03/05/2020
WASHER WHIRLPOOL WTW8500DC0 "Arrived on site for customer complaint of unit not starting a cycle and beeping at random times, found faulty console, I replaced console, unit tested good."
Near Kingsland, TX 78639
James
Job Details: 03/05/2020
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site and tested operation. Found cabinets are exactly 24” apart at top and 23 15/16” at mid way point. The pressure on unit from the cabinets is causing the door to hit the screw covers on the tub. Cabinets will have to widened to allow proper clearance. Job complete
Near Austin, TX 78759
Cliff
Job Details: 03/05/2020
REFRIGERATOR KITCHENAID KRFC300ESS01 "Arrived on site to diagnose a refrigerators with a no cool condition. Contacted tech line and spoke with Dustin. Advised him through video chat on pressure readings in unit (low -22, high 75) and the lack of UV dye in evaporator compartment and machine compartment. He advised most likely failure is refrigerant leak inside of cavity and unit will be exchanged. Whirlpool will follow up with customer to complete services.Sr# 7727299271"
Near Canyon Lake, TX 78133
Noah D
Job Details: 03/05/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site to diagnose dishwasher for not starting, upon inspection found the washer immediately drained, replaced switch and drain still turned on immediately, replaced control and retested, functions returned. No leaks detected. Job complete"
Near Bastrop, TX 78602
Scott
Job Details: 03/05/2020
REFRIGERATOR BOSCH B20CS30SNS/01 Arrived on site for no ice . Found bail arm broken and hanging down . Ordering ice maker . Auth needed . Please call to set return .; ordrng 1 11023236 (ICE MAKER ) and 1 AUTHO
Near Austin, TX 78750
David Z
Job Details: 03/05/2020
DISHWASHER KITCHENAID KDTE254ESS1 "Arrived on site to diagnose dishwasher that was not starting. Performed diagnostic and found F4E1 (wash motor electrical issue), F8E4 (drain pump electrical issue). Ran diagnostic mode and could not get drain pump to activate. Wash motor ran good, but not drain pump. Found voltage at drain pump.Ordering WPW10531320 drain pump. . ; ordrng 1 WPW10531320 (drain pump)"
Near Georgetown, TX 78628
Al
Job Details: 03/05/2020
OVEN JENN-AIR JJW2830IL00 "Arrived to inspect wall oven not working.Confirmed the complaint and called Whirlpool Tech line and spoke with STEVE @ Whirlpool Tech line.Advised Steve of issue and was told the Human Interface needs to be replaced.Ordering Console, which is a PSP item Also ordering control.Customer notified and will be scheduled from office for return service.Needs more work.; ordrng 1 W11346199 (CONTROL) and 1 W11348584 (CONSOLE)"
Near Austin, TX 78732
David Z
Job Details: 03/05/2020
REFRIGERATOR WHIRLPOOL KUDF204ESB00 "Arrived on site to diagnose 2 drawer refrigerator making noise / not cooling. On arrival unit was shut down and fully defrosted. Turned unit on and enabled the icemaker. Unit began cooling immediately and no abnormal noises were heard, unit seemed like it was working fine. Advised customer we need to have the unit turned on, and also needs video if possible when the unit is experiencing issues. All seems to be working as designed at this time, and we would need to come back when unit is experiencing any Failures.
Near Austin, TX 78745
Luis
Job Details: 03/05/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for cooling complaint. Per customer unit was making loud noise and not cooling,customer defrosted unit unit working after defrost,called tech support. Per tech support need to replace ui control Replaced ui control,ran diagnostics all test passed."
Near Austin, TX 78717
Paul
Job Details: 03/05/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived onsite for a microwave with the cavity light staying on. I found the inner door bowed and not completely closing the right interlock switch. I replaced the inner door and adjusted the outer door and hinges. The unit is working as designed. Call complete.
Near Austin, TX 78746
Kevin
Job Details: 03/05/2020
REFRIGERATOR KITCHENAID KBBR206ESS01 "Arrived on site and inspected evaporator cover and found it is dripping from point where evaporator cover drains, inspected operator drain again and did not find any issues used a quarter inch line to ensure drain is clear at the rear of the cabinet. Added sealant around perimeter where pan enters cabinet. Reported issue to tech line there is currently no service pointers that address this issue. 7727304277"
Near Leander, TX 78641
Tyler B.
Job Details: 03/05/2020
COOKTOP KITCHENAID W5CE3024XS00
Near Austin, TX 78732
David Z
Job Details: 03/05/2020
REFRIGERATOR LG LMX28987ST "Arrived on site to diagnose refrigerator that had a leak coming from underneath. Performed diagnostic and checked for leak. Found water running down the tubing that runs from the filter housing to the valve. There is a connector that was not sealing on the cracked tube.Ordered MJU62070602 tube.; ordrng 1 MJU62070602 (TUBING )"
Near Austin, TX 78737
Luis
Job Details: 03/05/2020
WINE COOLER WHIRLPOOL WUW35X24DS01 "Arrived on site for no cool. Removed evaporator cover found oil in drain and on weld joints diagnosed leak at evaporator. Ordering a new evaporator,uv drier and service valve job will need 2HRS; ordrng 1 2HRS and 1 W10782196 (EVAPORATOR ) and 1 W10913906 (ACCESS VALVE) and 1 WPW10143759 (DRIER UV), used 1 W10913906 (ACCESS VALVE) from stock"
Near Austin, TX 78729
David Z
Job Details: 03/05/2020
DISHWASHER WHIRLPOOL WDF330PAHB2 "Arrived on site to diagnose dishwasher with no power. Performed diagnostic and found unit had no power going to control. Checked wiring and had no power at unit at all. Checked and found switch was flipped, cutting power. Flipped switch and unit powered right back on. Tested and all is working as designed. Call complete."
Near Round Rock, TX 78664
Al
Job Details: 03/05/2020
RANGE MAYTAG MGR6600FZ1 "Arrived to inspect gas range.Top burners work. Pressed Bake and unit clicks, then lights. Shuts off and may or may not heat to desired temperature. Clicks and never lights up again.Ordering control and research.Office to contact and reschedule with customer.Needs more work Module was defective.; ordrng 1 RESEARCH (UNIT TURNS ON, HEATS, BUT CLICKS AND DOESN’T LIGHT. AGAIN) and 1 W11323275 (CONTROL)"
Near Pflugerville, TX 78660
Wesley
Job Details: 03/05/2020
DISHWASHER WHIRLPOOL WDT710PAYM6 Arrived onnsite and have ordered the correct sump and motor to repair pump. Unit pump is broken. ; ordrng 1 WPW10482480 (pump&motor)
Near New Braunfels, TX 78132
Richard
Job Details: 03/05/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite for the refrigerator compressor noise. Installed new compressor and UI dryer used 4.5oz of Freon and refrigerator is cooling. Compressor noise did get a little better. Complete
Near Copperas Cove, TX 76522
Jonathan M
Job Details: 03/05/2020
WASHER MAYTAG MVWB855DC3 "Arrived on site for washer that is not turning on or displaying. Inspected unit and work area. Customer had already disassembled the unit console and back panel. Plugged unit in and saw the control light blink on the control. Tested voltage going to UI and found 4.95V DC. Tested console for resistance and found it open.Replaced console and placed unit in service diagnostics. Found an F6 E3 (communication issue -ACU cannot hear UI). Ran unit through a calibration cycle and unit is working as designed.
Near New Braunfels, TX 78132
Noah D
Job Details: 03/05/2020
OVEN WHIRLPOOL WOS72EC0HV01
Near Hutto, TX 78634
Andy
Job Details: 03/05/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site for refrigerator ice melted together. Tested and inspected unit and found air leak issues. Ordering needed parts. Customer would like soonest appointment available. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 W11185686 (ice-contnr) and 1 WPW10287601 (seal) and 1 WPW10353552 (separator)
Near Georgetown, TX 78628
Al
Job Details: 03/05/2020
COOKTOP WHIRLPOOL WCE77US6HS00 "Arrived to inspect blue plastic still on the front of the unit.Customer advised the builder and installers failed to remove the blue wrapping. Customer had cooked on unit, which heated the blue plastics to the stainless steel portion of the cooktop.I lifted the unit from the counter top and was able to remove all plastic and clean the unit.Job complete"
Near Pflugerville, TX 78660
Al
Job Details: 03/05/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ01 Arrived to install previously ordered part.Disassembled the unit and found the replacement door is defective. Office will order part needed for repair.Office will reschedule with customer.; O-emld tckt
Near Taylor, TX 76574
Andy
Job Details: 03/05/2020
REFRIGERATOR FRIGIDAIRE FFHS2611PFBA Arrived on site for refrigerator with ice dispenser issues. Tested and inspected unit and found missing ice door center and seal missing.ordrng 1 241688501 (door center) and 1 241688701 (door seal)
Near Pflugerville, TX 78660
Paul
Job Details: 03/05/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Arrived onsite for a refrigerator that is still making a loud noise. Ms stated the sound is a high pitched sound that starts and runs in 3 second spurts. I found the unit cooling properly. I did find some noise coming from the high side line out of the compressor. I installed a sound pad on the line and tested it. The customer is stating they can still hear the noise a little bit but I personally can’t hear it at all. David was riding with me and he could hear the noise the customer is stating they can hear. I tried to contact techline between calls but was not able to get thru in time to explain my findings. Need to contact techline in the morning.; O-emld tckt
Near Andice, TX 78628
Tyler B.
Job Details: 03/05/2020
OVEN WHIRLPOOL WOS51EC0HS00 "Arrived to inspect unit with heating issues. Tests and found unit operating as designed as tests good, found average at 354 in spec"
Near Austin, TX 78733
Leonardo
Job Details: 03/05/2020
OVEN KITCHENAID KODE500ESS04 Arrived on site to test unit for light flickering. Test unit and found bad control board. Test unit with techline. Ordering new control board W11179310 and W10801665 and W11292252 light assembly will need 2 hours office to reschedule. sr# 7727303186; ordrng 1 2HOURS (2 HOURS ) and 1 W10801665 (CONTROL BOARD ) and 1 W11179310 (CONTROL BOARD WITH POWER SUPPLY ) and 2 W11292252 (LIGHT ASSEMBLY )s
Near Pflugerville, TX 78660
Al
Job Details: 03/05/2020
MICROWAVE WHIRLPOOL WMH31017HS3 "Arrived to inspect microwave damper issues.Confirmed the unit damper flap opens and closes as designed.Customer advised he had to tape his exterior exhaust shut and still hears the wind blowing through the microwave.Called Whirlpool Tech line and spoke STEVE.Advised Steve of the issue and he agreed this is an INSTALL issue, notSR#7727301485Customer to contact builder to repair the issues.Job complete"
Near Smithville, TX 78957
Scott
Job Details: 03/05/2020
DISHWASHER GE GDF630PGM0WW "Arrived on site for dishwasher leaking . Found leak was on left side due to door not sealing properly .part look up incomplete will need parts research .
Near New Braunfels, TX 78130
Richard
Job Details: 03/05/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived onsite for the dishwasher third rack broke on left side. Installed new track on the left side. Rack tested good. Dishwasher tested good. Complete
Near Georgetown, TX 78628
Al
Job Details: 03/04/2020
WASHER MAYTAG MVWB835DWO Arrived to inspect washer leaking.Ran diagnostics test mode and got NO error codes.There was no water source for me to hook the washer up to to test for any leaks.Job complete
Near Austin, TX 78758
Paul
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL WRS311SDHM02 "Arrived onsite for a refrigerator not cooling properly in either compartment. I found the FC at -1 degrees and the RC at 34 degrees. The unit is working as designed. I found out from maintenance that the unit is in apartment 243, not 535. I found the FC on the correct unit at 24 degrees. I checked pressures and the low side was in a 12 psi vacuum and the high side was at 95 psi. I found the Lokring fittings between the loop and the condenser and the loop and drain pan heater both leaking refrigerant. The line out of the bottom of the refrigerator to the condenser only had 1 inch between the bottom and the fitting not allowing enough room to cut it out and add a new Lokring fitting. I called techline and spoke with JK. JK stated it was ok to solder the line. I couldn’t get an SR number because JK stated their system was down. I was able to replace both Lokring fittings. I vacuumed the system and charged it with 5.3 oz’s of R134A. I tested the unit an
Near Waco, TX 76705
Jonathan M
Job Details: 03/04/2020
WASHER MAYTAG MVWB765FW0 "Arrived on site for a washer with unknown issues. Inspected unit and work area. Placed unit in service diagnostics in and found an F0 E5 (unbalanced load) error code. Tested unit in a manual high-speed spin, and low spin. Unit worked as designed. Tested unit in both slow and fast agitates and unit worked as designed. Tested suspension by pushing down the the agitator and unit is working as designed,. Call complete."
Near San Marcos, TX 78666
Noah D
Job Details: 03/04/2020
DRYER MAYTAG DE212 "Arrived on site to diagnose dryer for not starting, upon inspection found the push to start button working but motor buzzing then rolls intermittently, multiple tries led to popped motor switches. Must order motor start switch and push to start, please send RJ due to 1959 model. Office to reschedule ; ordrng 1 303877 (MOTOR START HOUSING ) and 1 306533 (PUSH TO START )"
Near Austin, TX 78701
Leonardo
Job Details: 03/04/2020
DISHWASHER WHIRLPOOL WDF518SAHM0 Arrived on site to test unit for damaged panel. Found damaged panel opened box for new pane and found panel damaged. Ordering new panel W11230181 office to reschedule ; ordrng 1 W11230181 (PANEL ) and 1 W11230181 (PANEL )
Near Lockhart, TX 78644
Leonardo
Job Details: 03/04/2020
RANGE WHIRLPOOL WFC150M0EB3 Arrived on site to test unit for oven not working. Test unit and found bad fuse. Replaced fuse test unit and unit just getting warm. Replaced control board test unit and unit test good job complete.
Near Waco, TX 76705
Jonathan M
Job Details: 03/04/2020
DRYER GE GTD65EBPLDG "Arrived on site for dryer with unknown issues. Inspected unit and work area. Tested unit in a manual test and unit heated, turned, and worked as designed. Call complete"
Near Marion, TX 78124
Noah D
Job Details: 03/04/2020
WASHER ROPER RTW4516FW2 "Arrived on site to diagnose washer for not cycling, upon inspection found the washer filling and not locking, replaced control and lock and washer didn’t lock, tested pressure tube and found the control board drained correctly when blown in pressure tube so control works, checked along lines and found small holes. Ordering pressure hose. Office to reschedule ; ordrng 1 W10520039 (TUBE) and 1 W11170318 (CNTRL)"
Near Marion, TX 78124
Noah D
Job Details: 03/04/2020
WASHER ROPER RTW4516FW2 "Arrived on site to diagnose washer for not cycling, upon inspection found the washer filling and not locking, replaced control and lock and washer didn’t lock, tested pressure tube and found the control board drained correctly when blown in pressure tube so control works, checked along lines and found small holes. Ordering pressure hose. Office to reschedule ; ordrng 1 W10520039 (TUBE) and 1 W11170318 (CNTRL)"
Near Austin, TX 78750
David Z
Job Details: 03/04/2020
ICE MACHINE KITCHENAID KUID508ESS2 "Arrived on site to diagnose icemaker that was not making any ice. Attempted to power on unit and found it dead. Checked voltage at control and found no power to control. Checked outlet and verified we do have proper power at outlet. When checking the harness for power, could move wires and get the unit to power on for a moment, several times, showing a broken wire in the harness. Ordering 1 W11123917 wiring harness. ; ordrng 1 W11123917 (harness)"
Near Georgetown, TX 78633
Lou
Job Details: 03/04/2020
OVEN WHIRLPOOL RBD305PVS02 "arrived on site to inspect wall oven not working. Upon further inspection, I found the display blank but the buttons on the membrane were functioning. I cycled the power to the unit and nothing changed. I found the main control containing the display is no longer available, but the control itself can e rebuilt. I am ordering a rebuilt control and CNOTE-LSO PER CUSTOMER REQUEST. ; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST) and 1 W10244191 (cntrl-elec REBUILD)"
Near Austin, TX 78723
Richard
Job Details: 03/04/2020
WASHER WHIRLPOOL WFW6620HC0 Arrived onsite for the washer not working properly. Upon inspection found that the tub assembly was damaged and can not be used. Reordered tub assembly and office to reschedule ; ordrng 1 W10918779 (heater) and 1 W10921996 (TUB ASSEMBLY ) and 1 W11094464 (DAMPER SHOCKS)
Near Cedar Park, TX 78613
Cliff
Job Details: 03/04/2020
REFRIGERATOR KITCHENAID WRV986FDEM01 Arrived on site to replace previously ordered parts for refrigerator. Found all fans operational at time of service. Replaced power supply control and Noted Center mullion not opening and closing properly causing air leak in unit. Mullion will need to be replaced to complete repairs. ; ordrng 1 AUTHONEEDED (AUTHO NEEDED) and 1 W11122876 (rail-mulln)
Near Austin, TX 78734
Luis
Job Details: 03/04/2020
REFRIGERATOR KENMORE 795.7205911 "Arrived on site for no cool. Compressor making loud odd noise,removed unit from enclosure found piston hitting inner shell diagnosed a faulty compressor.
Near Austin, TX 78754
Wesley
Job Details: 03/04/2020
REFRIGERATOR JENN-AIR JFFCC72EFP00 "Arrived onsite and found some freezing condensation in freezer, seal is in excellent condition. Ordering door due to evidence of insufficient insulation. Advised customer on plan to replace door. All else checks good.; ordrng 1 W10849519 (dor-fip)"
Near Austin, TX 78739
Kevin
Job Details: 03/04/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site and inspected dishwasher and did not find any saved error codes, found heating element is disconnected and after correcting all function has returned to dishwasher. The water leaks from connections at time of service, job complete"
Near Leander, TX 78641
Cliff
Job Details: 03/04/2020
WASHER WHIRLPOOL WTW8540BW0 Arrived on site to diagnose a washing machine that will not drain. Found clothing debris blocking drain pump from receiving water. Removed debris from washer. Tested unit and found all is functioning properly at this time. No leaks were found at time of
Near Pflugerville, TX 78660
Wesley
Job Details: 03/04/2020
REFRIGERATOR KITCHENAID KRFC704FSS00 Arrived onsite and provided customer instruct on temp and loading to prevent freezing of resevoir.
Near Salado, TX 76571
Al
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived to install previously ordered part (UI) as directed to do so by Whirlpool Tech line.Installed the UI and unit simply hummed at the valve continuously and never filled the newly installed
Near Austin, TX 78739
Kevin
Job Details: 03/04/2020
RANGE WHIRLPOOL WCG97US6HS00 Arrived on site and inspected cooktop and found griddle was warped I will need to be replaced. Customer also experiences left front and rear valves not turning issue is very intermittent. Will replace both of them to ensure correct operation.; ordrng 1 W10594392 (valve-gas) and 1 W10685483 (griddle) and 1 W11256503 (VALVE)
Near Georgetown, TX 78626
Al
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 "Arrived to inspect damage in refrigerator section.Customer pointed out the damage to the return airflow inside refrigerator compartment.Confirmed the complaint and photographed the damaged area in SD pics.Called Whirlpool Tech line and spoke STEVE SR#7727289119Steve requested several things to fix the damaged cabinet, however the customer did not want the unit repaired.Customer to contact both Whirlpool and Home Depot for further.Job complete"
Near Liberty Hill, TX 78642
James
Job Details: 03/04/2020
OVEN WHIRLPOOL WFG530S0ES1 Arrived on site and tested operation. Found oven operating properly and average temp of 354 when set to 350. Unable to duplicate failure at time of service. Job complete
Near Pflugerville, TX 78660
Wesley
Job Details: 03/04/2020
MICROWAVE WHIRLPOOL WMH53521HZ4 Arrived onsite and found unit light bulb had gone out and there were no other issues. Advised customer on findings and that bulb should be replaced. All else checks good. Unit is now operating as designed.
Near McQueeney, TX 78123
Noah D
Job Details: 03/04/2020
ICE MACHINE KITCHENAID KUIC15PLXS3 "Arrived on site to diagnose ice machine for not starting, upon inspection found the clean button stuck on, turned off UI and turned back on, ice machine started filling, tested all functions, compressor read at 2Amps, ice formed and spit out, all drains and recirculating pump worked, tested if exterior drain cause power outage, it did not.
Near Waco, TX 76706
Jonathan M
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM04 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced user interface panel and unplugged unit for a power cycle. Turn the unit back on and waited 20 minutes. Tested temperatures and watched unit get to 39 degrees in the RC section from 45 and the freezer went from 6 degrees to 1 degree. Unit is working as designed. Call complete.
Near Bastrop, TX 78602
Scott
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Arrived on site for no lights in both compartments . Replaced both fresh food and and freezer light . Light are now coming on as normal . No water leaks detected at time of service .
Near Austin, TX 78737
Kevin
Job Details: 03/04/2020
OVEN JENN-AIR JDRP548HM00 Arrived on site and inspected range and found while inspecting console burner box has been damaged and hastily repaired. This is causing Console to not sit evenly and gapping is different on the left and right side. Took many pictures.
Near Temple, TX 76502
Al
Job Details: 03/04/2020
DRYER MAYTAG MEDX655DW1 "Arrived to inspect dryer not starting. Discovered the PTS button was not in position, causing the unit not to power on.Disassembled, corrected the issue and unit now operates as designed.Job complete"
Near Georgetown, TX 78626
Al
Job Details: 03/04/2020
RANGE WHIRLPOOL WEG745H0FS0 "Arrived to inspect gas range not igniting.Confirmed the complaint and found both burner heads to be defective.Replaced both parts, tested and unit tested as designed.Job complete"
Near Bee Cave, TX 78738
Robert
Job Details: 03/04/2020
WASHER WHIRLPOOL WET4027HW0 Arrived onsite for washer being off balance. Ran diagnostics and found that the spin basket is out of round. Ordering new spin basket. Office to reschedule. ; ordrng 1 W10554251 (spin basket)
Near Pflugerville, TX 78660
Andy
Job Details: 03/04/2020
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site for range gasket issue. Tested and inspected unit and found failed door gasket. Removed failed part and replaced with new. Tested unit and all operations are normal. No gas leaks present at time of service.
Near Austin, TX 78746
Kevin
Job Details: 03/04/2020
REFRIGERATOR KITCHENAID KBFC42FTS00 "Arrived on site and inspected refrigerator and found freezer temperature is 6-8 degrees, took 1 picture. Found icemaker has failed and used a new one as a tester and found that water valve is operating properly when disconnected from icemaker water line. Another company has been on site several times and water line to icemaker keeps freezing. Replacing waterline Wouldn’t guarantee that it would not freeze again.
Near Round Rock, TX 78681
Andy
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM04 "Arrived on site to install previously diagnosed thermistor harness, damper, main control and UI. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service."
Near Buda, TX 78610
Jacob
Job Details: 03/04/2020
REFRIGERATOR MAYTAG MFI2665XEM7 Arrived onsite to replace part. Replaced parts. Still no power getting to fan motor. Called Techline. Walked me through the process to check for power. Found that no power getting through the wiring harness of the cabinet to power fan motor.
Near Cedar Park, TX 78613
Cliff
Job Details: 03/04/2020
REFRIGERATOR KITCHENAID KRFC604FSS00 Arrived on site to diagnose a refrigerator that is not cooling properly. Found upper evaporator completely iced over due to miscommunication between controls and thermistors. This has caused complete defrost failure on upper evaporator and those parts will need to be replaced. Also noted RC door gasket torn. Gaskets will need to be replaced as well. 2 W10917313 (gasket-dor)s and 1 W11131873 (cntrl-elec) and 1 W11333076 (CONTROL)
Near Georgetown, TX 78628
Lou
Job Details: 03/04/2020
DISHWASHER BOSCH SHX7PT55UC/02 "arrived on site to install previously diagnosed and ordered parts. Due to the door spring/ropes failing, I removed and replaced both springs/ropes on the left and right sides and tested the door. Unit is operating as designed. No water leaks observed during service, job completed."
Near Georgetown, TX 78628
Lou
Job Details: 03/04/2020
DRYER WHIRLPOOL WED5000DW2 "arrived on site to inspect dryer noises. Upon further inspection, I turned the unit on and immediately it began to make a thumping noise. I disassembled the unit and found the back right roller was worn ad falling apart.I removed ad replaced (2) rollers, tension pulley,@;$ drive belt and cleaned lint out of the inside of the unit and tested. Unit is operating as designed and quietly. No lint observed at the end of service, job completed. Advised customer Er of the one year warranty on parts/labor."
Near Leander, TX 78641
Cliff
Job Details: 03/04/2020
WASHER WHIRLPOOL WFW6620HW0 Arrived on site to replace dispenser assembly. Upon opening box for part found mounting tabs for dispenser lid broken. Dispenser will need to be re-ordered to complete repair. Office to order dispenser from factory stock and set return appointment.; ordrng 1 W11318755 (DISPENSER )
Near Austin, TX 78751
Luis
Job Details: 03/04/2020
REFRIGERATOR IKEA ISC23CNEXY02 "Arrived on site for freezing in fresh food. Removed defective diffuser,installed an updated diffuser assembly,replaced thermistor powered unit on ran diagnostics unit working as designed.
Near Volente, TX 78641
Paul
Job Details: 03/04/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for a oven that the control panel selections are not responding. I found the oven not connected to WiFi and the customer didn’t have the app downloaded to their phone. I helped the customer get the app downloaded and the oven connected to WiFi. The oven is working as designed.Call complete.
Near Round Rock, TX 78664
Andy
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on site for refrigerator not dispensing ice. Tested and inspected unit and found failed ice dispenser motor and ice dispenser motor and harness going to motor burnt and smoking when calling for ice. Door and motor will need to be replaced to safely complete repairs. No water leaks present at time of service. Instructed not to use ice dispenser.
Near The Hills, TX 78738
Brandon
Job Details: 03/04/2020
REFRIGERATOR KITCHENAID KBSD618ESS01 "Arrived on site for customer complaint of ice door not closing, I found faulty motor and ice door, I replaced motor and ice door, unit tested good."
Near Austin, TX 78704
Jacob
Job Details: 03/04/2020
DRYER WHIRLPOOL WED6620HC1 Arrived onsite for unit giving F6E1 error code again. Called Techline. Said to replace both controls and wiring harness from control board to MCU. ; ordrng 1 W11160620 (WIRE INTERFACE ) and 1 W11351728 (UI-CONTROL) and 1 W11388022 (CONTROL BOARD )
Near Georgetown, TX 78628
Cliff
Job Details: 03/04/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to diagnose a dishwasher with a door that is not closing properly. Found panel screw backed out after previous repair. Tightened all screws and tested unit. Found all is working properly at this time. No leaks were found at time of service.
Near Austin, TX 78727
David Z
Job Details: 03/04/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Arrived on site to diagnose dishwasher that was not drying. Ran through diagnostic cycle and onLy found an F2E1 code present. Unit was fine through diag cycle. Saw that customer was not using a rinse agent. Advised customer they need to run hot water first, use their rinse agent, and utilize high temp options. Unit is working as designed, customer advised on use and care. No water leaks found at time of service. Call complete."
Near Austin, TX 78730
David Z
Job Details: 03/04/2020
OVEN WHIRLPOOL KEBS177SSS04 Arrived on site to continue troubleshooting oven losing heat. Performed additional checks per Steve at tech line and found bake element was testing bad. Removed hidden bake element and installed new. Retested and unit is now holding and cycling properly.
Near Bastrop, TX 78602
Scott
Job Details: 03/04/2020
DISHWASHER WHIRLPOOL WDF330PAHB2 "Arrived on site for unit leaking . Found knock out in disposal still present . Removed knock out , unit is now able to drain . Ran diagnostics , all checked normal . No water leaks detected at time of service . Job complete ."
Near Del Valle, TX 78617
Richard
Job Details: 03/04/2020
WASHER MAYTAG MVWB765FW0 Arrived onsite for the washer not spinning. Ran diagnostics and found that the clutch is not disengaging properly causing a noise during the spin cycle. Gear case will need to be changed out as well. Ordering clutch assembly schedule customer . ; ordrng 1 W10754448 (clutch)
Near The Hills, TX 78738
Robert
Job Details: 03/04/2020
MICROWAVE KITCHENAID KMHS120ESS1 Arrived onsite for microwave not heating. Ran diagnostics and found that the magnetron was not working. new magnetron capacitor and diode was installed. Tested unit and everything is working properly. Complete.
Near Austin, TX 78702
Leonardo
Job Details: 03/04/2020
RANGE FRIGIDAIRE FGIF3061NFF Arrived on site to test unit for f11 error. Found shorted key pad. Will need new control board 5304495522. ; ordrng 1 5304495522 (CONTROL BOARD )
Near Liberty Hill, TX 78642
James
Job Details: 03/04/2020
MICROWAVE WHIRLPOOL WMH32519FS0 "Arrived on site and tested operation. Found magnetron not heating. Tested components and found magnetron has failed. Unit will need new magnetron capacitor and diode to repair. Installed new magnetron, capacitor and diode. Tested operation and found unit working properly. Job complete"