Service History 927

We serviced a

GE OVEN

Model JT952S0K4SS

Near Austin, Texas 78737

Leonardo

Job Details: 06/06/2022

Arrived on site to test unit for lower oven not heating. Test unit and found control board not responding. No relays working for lower oven. Also found console for lower oven self clean button not working other buttons not responding. Will need to order and replace control board console and sensor. Will not know if unit will heat till we replace the control board. Will bring back the thermal cutout and the blower and bimetal. Office to reschedule ; ordrng 1 WB36T10599 (Control panel) and 1 WB23T10015 (Sensor)

We serviced a

GE OVEN

Model JTP30SP1SS

Near Austin, Texas 78737

Leonardo

Job Details: 06/06/2022

Arrived on site to test unit for unit shutting off when trying to cook at higher temp then 400?. Test unit and unit working correctly at 350? and lower. Found fan not keeping up when temp goes up. Once we replace the blower we will check if the control board over heats or not. Will bring the control board and sensor on return visit. Office to reschedule ; ordrng 1 WB26X10264 (Fan blower)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Canyon Lake, Texas 78133

Andrew

Job Details: 06/06/2022

"Arrived on site to test unit for not cooling. Found compressor not running and just humming. Cycled power to unit and compressor turned on a couple seconds and began to hum. Recommend replacing compressor. Customer also stated water not dispensing. Found water pressure to unit above 100psi was not able to get exact psi as it exceeded gauge limit. Advised customer we could install regulator but customer denied stating she would will turn pressure down to home. Will need compressor, drier, access and Nitrogen kit. 2hrs on return visit; ordrng 1 W11592010 (Compressor) and 1 WPW10143759 (UV drier) and 1 W10913906 (Access valve) and 1 Nitrogen (Nitrogen)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ02

Near Canyon Lake, Texas 78133

Andrew

Job Details: 06/06/2022

Arrived on site to test unit for console acting erratic and freezing items in RC. Found when setting RC temp to 4 it jumps to 7(coldest setting) on its own. Recommend replacing control. Office to reschedule. ; ordrng 1 WPW10503278 (Control)

We serviced a

AMANA DISHWASHER

Model ADB1400AGB3

Near San Marcos, Texas 78666

Andrey

Job Details: 06/06/2022

"Arrived on site to test unit for heater, door and rack issues, tested unit found missing springs and bushings, replaced bushings and springs, rack was off the tracks, adjusted rack, heater missing heater support, ordering support office to reschedule ; ordrng 1 W11027055 (Heater supports)"

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS1

Near San Marcos, Texas 78666

Andrey

Job Details: 06/06/2022

"Arrived on site to test unit for gas leak, tested unit found bake igniter not igniting, called safety to present my findings, was authorized to proceed with repair( W131WI1WPL1) ordering part, office to reschedule ; ordrng 1 WP9758079 (Bake igniter)"

We serviced a

LG WASHER

Model WM8100HVA

Near Marble Falls, Texas 78654

Jonathan S

Job Details: 06/06/2022

"Arrived on site for washer shaking and making noises. Inspected unit and work area. Found on home pedestal. Found outer glass on door cracked. Performed diagnostics mode and tested all components, found all operating as designed. Ran unit with a large load of towels. Ran through and cancel cycle. Ran drain and spin with towels on low spin. Monitored operation and placed glass of water on dryer. Found water shaking, recommended to buildup pedestal. Found door bellow rubbing and object stuck between basket and tub. Will need 2nd tech on return to disassembled tub to inspect for objects. Office to schedule return when ETA is available on parts. Will need authorization for 2nd tech.; ordrng 1 Bothdoorbellowtools (Bellow tools) and 1 2ndtechneeded"

We serviced a

SAMSUNG REFRIGERATOR

Model RF263BEAESR

Near Marble Falls, Texas 78654

Jonathan S

Job Details: 06/06/2022

"Arrived n site for refrigerator not producing ice. Inspected unit and work area. Found unit missing screw for ice maker and wire harness cover. Performed diagnostics mode and found ice maker kit needed, due to manufacturer defect. Office to schedule return when ETA is available on all parts.; ordrng 1 IMkit (IM kit)"

We serviced a

WHIRLPOOL FREEZER

Model WRS588FIHZ04

Near Marble Falls, Texas 78654

Jonathan S

Job Details: 06/06/2022

Arrived on site for refrigerator leaking water underneath unit. Inspected unit and work area. Gained access to condenser drain pan. Found drain setting in drain pan. Attempted to reinstall. Found collapse drain. Attempted to remove insulation and reinstall drain. Found drain line not able to fit due to collapse drain (see SD PIC). Called Whirlpool tech support and found in training. Will need to contact whirlpool for issue. Job completed.;

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5VHEXVL03

Near Killeen, Texas 76542

Tyler

Job Details: 06/06/2022

"Arrived on site for refrigerator not cooling, or freezing correctly. Upon arrival confirmed issue and found temps (actual) at 37,60. Upon further inspection I found evap coil had lost all frost/moister. Both fans were running. Compressor amperage was over 2amps. Found unit had system failure in sealed system. Will need office to reschedule once availability of parts and authorization is aquired for repairs of sealed system equipment. ; ordrng 1 W10233961 (Compressor) and 1 WP2188823 (Evap coil) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 Cnote (Needs ahs autho) and 1 Cnote (Needs rescheduling for 2hrs in the morning. Unit is in garage)"

We serviced a

WHIRLPOOL WASHER

Model WTW8240YW0

Near Killeen, Texas 76542

Tyler

Job Details: 06/06/2022

Arrived on site for washer banging around and randomly leaking every few cycles. Upon arrival confirmed issue.after further testing I found no errors in diagnostics. I then found unit could run through all setting but tub wasnt lvl causing unit to wobble and throw water around. I then found suspension rods starting to fail. Inspected rotor/stator and found no major issues. Also found no failures with pumps or valve; ordrng 1 W10440786 (Suspension rods)

We serviced a

MAYTAG MICROWAVE

Model MMV4205BAS

Near Meadowlakes, Texas 78654

Vincent

Job Details: 06/06/2022

"Arrived on site for microwave, inspected unit and work area. CX explained there was sparking inside microwave and then it stoped working. Tested power at the was and was good. Tested capacitor good, tested diode and found it open tested fuses good, tested thermostat and found it open. Found paint chipping off at the inside roof of microwave and will need to be touched up with paint. Office to order parts and autho. Office to reschedule when parts are available. ; ordrng 1 DE91-70063D (Diode) and 1 DE47-20034A (Thermostat) and 1 Microwavewhitespraypaint"

We serviced a

LG REFRIGERATOR

Model LFXC24726S/02

Near Austin, Texas 78703

Luis

Job Details: 06/06/2022

"Arrived on site for no,cool in both sections. Found fans running in both sections good air flow,compressor making loud odd noises diagnosed a defective compressor unit will need a new compressor,control and updating jig job will need 2hrs; ordrng 1 TCA38151706 (Compressor) and 1 ADH73150210 (Drier) and 1 W11506635 (Access valve) and 1 Jig (Jig), states that autho needed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Copperas Cove, Texas 76522

Tyler

Job Details: 06/06/2022

Arrived on site for refrigerator not allowing dispenser functions. Upon arrival confirmed issue. Found dispenser leftside door had failing insulation caving into side of door. The indent was to deep when space was applied to be able to properly contact switch and indent prevented space from sitting flush on door as well. Will need office to get authorization for replacement of door before being able to reschedule with customer. ; ordrng 1 W11377266 (Stainless door (LH)) and 1 Cnote (Needs autho)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Andice, Texas 78628

Lou

Job Details: 06/06/2022

"Arrived on site to inspect refrigerator gasket issues. Upon further inspection, the customer advised that the fresh foods section is at 61 degrees and the freezer is cooling just fine. I inspected the FC evap cover and found ice/frost on it. Removed the cover and found the evaporator engulfed in ice/frost due to a defrost issue. I placed the unit in diagnostics and tested the defrost element and it failed to come on. Tested voltage at the element and found none. Checked the element and it is good. At the end of diagnostics, the control displayed an error for the main control. Using my steamer, I removed the ice/frost from the evaporator and advised the customer that doing such should get them through until the next service call. I am ordering the main control, defrost thermistor, evap harness, white silicone and leveling shim and scheduled return service for 06/11/22. No water leaks observed during service.; ordrng 1 W11546690 (Control box) and 1 W11546681 (Evap harness) and 2 W10384183 (Thermistor)s and 1 WP482338 (White silicone) and 1 4387828A (Leveling shim)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Austin, Texas 78747

Kevin

Job Details: 06/06/2022

"Arrived on site and inspected refrigerator found freezer icemaker filter is frozen over at the end. Clearing ice will allow icemaker to run again. spoke with techline and they said to confirm water pressure. If this is below 35 psi this can cause a valve to weep. If it isnt replace valves, waterline, icemaker, and control board. 7733817420; ordrng 1 W11496599 (Fill tube) and 1 W11224256 (Hv control) and 1 W11482025 (Valve) and 1 W11579561 (Triple valve)"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Bastrop, Texas 78602

Joe Z

Job Details: 06/06/2022

"Arrived onsite to install previously diagnosed parts. Installed suspension. There was no change. The unit continues to shake a lot. Ran diagnostics manual test for spin speeds. During slow and fast spin the unit would shake and notice looking inside of basket that the basked is turning wobbly. Called SW for assistance. Agreed that need to replace gear-case. During disassembly, found the wash plate is seized on to the gearcase shaft. Need to order washplate and return with previous part picked items. Need AUTHO for gearcase, suspension , hub, wash plate, and cam. Office to reschedule ; ordrng 1 W10902814 (Wash plate)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Canyon Lake, Texas 78133

Andrew

Job Details: 06/06/2022

"Arrived on site to test unit for no ice production. Found UI is not illuminating properly unable to read ice maker error. Engaged fill tube heater and only got 15vac to both fill tube and fascia heaters. Ice maker fan and ice maker not responding to diagnostics when supplied proper voltage. Recommend replacing ice maker, ice maker fan, UI and control.; ordrng 1 W10843055 (Control) and 1 W10848301 (UI)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS00

Near Austin, Texas 78717

Wesley

Job Details: 06/06/2022

Arrived onsite for fresh food evap frozen through causing cooling issue in fresh food section. According to service pointer W11033419D the control is 7.0.0 and therefore does not need to be replaced. The evap cover should be replaced after the evap has been given an opportunity to defrost. Sr 7733809277 Drew. Advised that fan or control or thermistors could be responsible. Tested and found fan is operating in diagnostics and out of diagnostics. Customer will reach out to kitchen aid concerning failure.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW

Near Austin, Texas 78758

Wesley

Job Details: 06/06/2022

Arrived onsite and found unit operating with bent drive shaft. Ordering gearcase and washplate to repair. Ordering washplate removal tool. Found washplate seized. ; ordrng 1 GCwashplateremovaltool (GC washplate removal tool)

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Austin, Texas 78747

Justin

Job Details: 06/06/2022

"Arrived on site to install previously diagnosed parts. I installed the sensor and then tested the unit. I still found it running continuously on sensor dry. Due to this I installed the timer and tested the unit again. I found the same issue occurring. I called techline and spoke to JR and received SR# 7733811793. JR recommended checking connections to everything and verifying the control is secure. I verified this. He recommended replacing the control and possibly the harness. I am ordering both parts. Return tech to install control and verify the unit is working as designed. If not, we will also install the harness. Office to reschedule.; ordrng 1 WPW10476828 (Control) and 1 W10640709 (Harness)"

We serviced a

LG DRYER

Model DLE7300WE

Near Smithville, Texas 78957

Joe Z

Job Details: 06/06/2022

"Arrived onsite for THE 2 DOOR LATCHES ARE BROKEN, CANT CLOSE THE DOOR PROPERLY.. upon arrival inspected unit and found lower left hinge is broken. Need to order hinge. Office to reschedule ; ordrng 1 MEF62782201 (Hinge)"

We serviced a

LG REFRIGERATOR

Model LFXC24726S

Near Horseshoe Bay, Texas 78657

Jonathan S

Job Details: 06/06/2022

Arrived on site for refrigerator having ice ball in RC. Inspected unit and work area. Per diagnostics mode and placed unit in defrost mode. Gained access to RC evaporator and found restriction in sealed system. Will need to replace compressor with dryer. Office to schedule return when ETA is available on parts.; ordrng 1 Compressor and 1 Dryer

We serviced a

SAMSUNG REFRIGERATOR

Model RF267ABRS/XAA

Near Austin, Texas 78749

Luis

Job Details: 06/06/2022

"Arrived on site. Found broken mullion clip,found broken caster on left side ordering parts. ; ordrng 1 DA97-07244J (Mullion) and 1 DA61-04703A (Caster white)"

We serviced a

WHIRLPOOL DISHWASHER

Model MDBH970AWW

Near Georgetown, Texas 78628

David S

Job Details: 06/06/2022

"Arrived on site for door getting stuck. I inspected the unit and work area. I gained access to the latch and found the handle broken. I found the white assembly is no longer available, only the black is. The customer approved the black handle.

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HB2

Near Jarrell, Texas 76537

Kimo

Job Details: 06/06/2022

Arrived onsite for range with cooktop on light stuck on. Upon inspection I found that the frost right I-switch had an internal failure. I am ordering 1x switch and rescheduled for 06/17/22.; ordrng 1 WP3149400 (SWITCH-INF)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Austin, Texas 78728

Wesley

Job Details: 06/06/2022

Arrived onsite and repaired broken adjuster with kit but was informed primary complaint is loss of motor pump function. Verified and ordering sump and motor to repair. ; ordrng 1 W11087376 (Sump and motor)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Jarrell, Texas 76537

Kimo

Job Details: 06/06/2022

"Arrived onsite for dishwasher leaking when in use. Upon inspection I found no leaks. I check dispenser, vent door seal,Sump&motor, fill hose and Valve. Also the drain pump and hose. During my test a plastic bowl cover fel on the heating element and melted to it. I am ordering 1x heater office to reschedule ; ordrng 1 W10518394 (HEATER)"

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW

Near Georgetown, Texas 78626

David S

Job Details: 06/06/2022

"Arrived on site for unit showing error code F9e1 long drain. I spoke to the customer and found out the unit is also now not locking. I gained access to diagnostics and found fault code F9e1. I tested both the lid latch and drain pump and found no voltage to either from the control. I ohmed out the drain pump and found it reading 19.8 ohms, which is in range. I found the lid latch solenoid open indicating a bad lid latch. I gained access to the gear case and found no signs of any oil leaking. I am ordering the lid latch and returning with the control. Rescheduled for Thursday 6/9/22; ordrng 1 W11394572 (Lid latch)"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW2

Near Georgetown, Texas 78626

David S

Job Details: 06/06/2022

"Arrived on site for washing machine learning a residue on the clothes. I inspected the unit and work area.I ran diagnostics and found no fault codes, I ran a diagnostics cycle and heard the gearcase rubbing. I gained access to the gearcase and found it starting to leak oil. I am ordering a new gearcase, cam, and belt to repair. Reschedule for Thursday 6/9/22; ordrng 1 W10721967 (Cam) and 1 W11454372 (Gear case) and 1 W11239857 (Belt)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Austin, Texas 78729

David S

Job Details: 06/06/2022

"Arrived on site for dishwasher showing error code fae5, water detected underneath. I inspected the unit and work area. I found fault code fae5 water detected underneath. I gained access to the float switch and found no water. I tested voltage to the unit and found it reversed. At the junction. I resisted the junction, and tested the unit. I found it still throwing the same error code, I am ordering the control. Reschedule for Friday 6/10/22; ordrng 1 W11462458 (Control) and 1 W11416460 (Vent assembly)"

We serviced a

JENN-AIR FREEZER

Model JBZFL18IGX00

Near Lakeway, Texas 78734

Luis

Job Details: 06/06/2022

Arrived on site for no ice. Ran diagnostics icemaker not completing cycle diagnosed a defective icemaker ordering a new icemaker ; ordrng 1 W11234554 (Icemaker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ05

Near New Braunfels, Texas 78130

Andrew

Job Details: 06/06/2022

"Arrived on site to test unit for not dispensing ice. Found ice maker harness hanging down preventing ice bin from making contact with dispenser motor yoke. Moved harness and set ice bin correctly. Tested unit, unit now working as designed. No leaks detected. Job complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS00

Near New Braunfels, Texas 78130

Andrew

Job Details: 06/06/2022

"Arrived on site to test unit for RC door gasket torn. Replaced gaskets and formed using heat gun. Also filled in gap between linear and external cabinet with silicone. Tested unit, unit now working as designed. No leaks detected.

We serviced a

FRIGIDAIRE DRYER

Model FASE7073LA0

Near Kingsland, Texas 78639

Jonathan S

Job Details: 06/06/2022

Arrived on site for dryer not heating. Inspected unit and work area. Tested operation to verify failure. Measured incoming voltage and found correct. Disassembled unit and tested heating circuit at control and found opened. Gained access to element and measured resistance and found opened. Disassembled unit and found heating element opened. Removed failed element and installed new. Assembled unit and tested operation. Found unit heating and operating as designed. Spoke with customer on service performed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near Austin, Texas 78737

Leonardo

Job Details: 06/06/2022

Arrived on site to test unit for unit not drying dishes. Test unit and heating element coming on. Advised customer to use rinse aid to help unit dry dishes and advised customer tub will not dry completely due to tub being plastic. Job complete.

We serviced a

WHIRLPOOL RANGE

Model KFDC506JSS00

Near Canyon Lake, Texas 78132

Andrew

Job Details: 06/06/2022

"Arrived on site to test unit for RF center grate broken. Verified with claims unit is still within 1st year warranty(attached closing docs). Replaced grate, tested unit,unit working as designed. Advised customer to download app and connect unit to WiFi to ensure most current software. No leaks detected. Job complete."

We serviced a

GE DISHWASHER

Model GDF520PSJ0SS

Near Austin, Texas 78739

Leonardo

Job Details: 06/06/2022

Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Replaced wash motor test unit and unit test good job complete.

We serviced a

FRIGIDAIRE RANGE

Model FFGF3023LWE

Near Martindale, Texas 78655

Andrey

Job Details: 06/06/2022

"Arrived on site to test unit for no heat, tested unit found oven is igniting at all attempts, heated to 350, bake burner is reigniting, customer stated that it only happened once, advised customer that the oven is running as designed and to monitor it, if issue returns to call us back, no leaks detected job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near San Marcos, Texas 78666

Andrey

Job Details: 06/06/2022

"Arrived on site to test unit for tripping breaker, tested unit found unit has not been connected properly in junction box, secured connections, tested unit unit now running as designed, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBSN608EPA01

Near San Marcos, Texas 78666

Andrey

Job Details: 06/06/2022

"Arrived on site to test unit for no ice, tested unit found unit IM asking for water but not receiving any, customer did not want to sign wavier for potential damage during removal of unit, got contractor to sign wavier and remove unit, water supply was off turned on water, ran ice maker through diagnostics, filled with water advised customer to dump first half bin of ice, contractor installed unit back into housing, unit is now running as designed job complete"

We serviced a

AMANA WASHER

Model NTW4630YQ0

Near Driftwood, Texas 78619

Andrey

Job Details: 06/06/2022

"Arrived on site to test unit for excessive shaking, tested unit found dampers have failed giving tube extreme bounce, replaced dampers test unit, unit now running as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL WASHER

Model WFW8620HC1

Near Austin, Texas 78752

Matthew

Job Details: 06/06/2022

"Arrived onsite for washer not responsive. Upon arrival put unit in diagnostics and found stored error code F0E5 off balance , F0E2 over suds , F0E1 load in drum during clean cycle. Ran auto test and initially did not respond. Power cycled unit and tried again. Unit did respond and successfully completed test cycle. Ran quick wash and completed. Had customer load as normal and start cycle. Unit is now functioning properly. Seems as though electronics had intermittent issue but power cycling unit corrected intermittency. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM00

Near Austin, Texas 78724

Joe Z

Job Details: 06/06/2022

Arrived fridge no longer cooling. Upon arrival the unit is no longer in apartment #3209 and has been placed in maintenance shop. Unit has been without power therefore this is no ice pattern. Compressor is pulling 1.3 amps and I am getting a good frost pattern. Defrost system is operating correctly.Getting correct cooling.Spoke with maintenance department to leave the unit plugged in to be able to see if ice build up on evaporator returns. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM06

Near Kyle, Texas 78640

Justin

Job Details: 06/06/2022

Arrived on site for a refrigerator with the door not sealing properly. Upon further inspection I found the gasket popped out. I reseated the gasket and verified it was not going to pop out again. I checked temps and found them good. The unit is now as designed. Call complete.

We serviced a

WHIRLPOOL WASHER

Model WTW4800XQ2

Near Kingsland, Texas 78639

Jonathan S

Job Details: 06/06/2022

"Arrived on site for washer filling and drain at same time. Inspected unit and work area. Found standpipe only 19 inches from floor, needs to be 39 inches. Performed diagnostics mode and checked fault codes. Found fault F8-E1 long fill, F8-E5 hot and cold reversed and F5-E1 lid switch fault. Ran automatic test cycle and confirmed hot and cold are reversed. Found long fill due to unit draining when attempting to fill. Will need to correct water going to unit and standpipe. All components operating as designed, no water leaks detected during service leaks."

We serviced a

GE DISHWASHER

Model GDT655SSJ5SS

Near Georgetown, Texas 78628

Vincent

Job Details: 06/06/2022

"Arrived on site for dishwasher, inspected unit and work area. Tested unit and found no stored codes. Ran a diagnostics cycle and tested good. After diagnostics I did not find any water siting in tub after cycle. Did explained to CX about to much detergent will cause unit to foam up and not drain properly. Unit is now operating as designed. No leaks observed during service. Job completed."

We serviced a

LG WASHER

Model WT7100CW

Near Liberty Hill, Texas 78642

Vincent

Job Details: 06/06/2022

"Arrived on site for LG washer, inspected unit and work area. Tested unit and found valve seeping through. Replaced valve and tested unit in diagnostics and is now operating as designed. No leaks observed during service. Job completed."

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JS1

Near Liberty Hill, Texas 78642

Vincent

Job Details: 06/06/2022

"Arrived on site for range, inspected unit and work area. CX compliant unit would not heat. Inspected terminal block connections and they where good. I then tested voltage coming in from the wall plug and did not see 240v, I proceed to test voltage at the plug and only had 120v. Electrical outlet will have to be fixed to get correct voltage to unit. Job completed."

We serviced a

KITCHENAID DISHWASHER

Model KUDE40FXPA3

Near Marble Falls, Texas 78654

Vincent

Job Details: 06/06/2022

"Arrived on site for dishwasher, inspected unit and work area. Previous tech ordered a control, but I went ahead and rediagnosed unit and set unit in diagnostics and found stored error codes 6-6 6-4 6-1 8-2. I then read all codes and found that they where related to the float switch I inspected the float switch and found a pice of plastic stuck underneath the float causing the unit not to fill. I then tested unit in diagnostics and completed 2 cycles with no problems. I installed a a adjustable bracket for upper rack that CX provided. No leaks observed during service job completed."

We serviced a

WHIRLPOOL FREEZER

Model WRV986FDEM

Near Marble Falls, Texas 78654

Vincent

Job Details: 06/06/2022

"Arrived on site for refrigerator with PO message, inspected unit and work area.both evaporators are fully frozen and refrigerator keeps losing power. I informed the CX about the situation and read them the scrip. The CX has decided any repairs.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Marble Falls, Texas 78654

Vincent

Job Details: 06/06/2022

"Arrived on site to install previously diagnosed parts, installed deli harness and new UI and drip pan.reassembled unit and leveled properly. No leaks observed during service job completed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDHW01

Near Georgetown, Texas 78628

Lou

Job Details: 06/06/2022

"Arrived on site to inspect refrigerator not making ice. Upon further inspection, I found the ice maker had failed during a harvest. Tested the ice maker with my jumper wire and it failed.. I removed and replaced the ice maker and tested. Unit is operating as designed. I cycled power to reset controls. No water leaks observed during service, job completed."

We serviced a

GE DISHWASHER

Model GDT695SMJ0ES

Near Georgetown, Texas 78628

Lou

Job Details: 06/06/2022

"Arrived on site to inspect dishwasher not working. Upon further, I found the UI not responding. I checked the main control and found the diagnostics LED flashing 7 times which indicated the CSM had tripped. Customer advised that since a recent storm, the unit had not operated. I placed the unit in diagnostics and tested the unit. Unit is operating as designed with no leaks found, but the motor is making a whining noise. I retested the unit and the noise got quieter. I advised the customer that the CSM had tripped and now that Ive tested in diagnostics, the unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JS1

Near Killeen, Texas 76542

Tyler

Job Details: 06/06/2022

Arrived on site for range not heating and giving f3 error. Upon arrival confirmed issue. After further inspection found s nor not plugged into wiring harness. After reconnecting wires I tested unit and found range fully functioning as designed with no errors. Call complete

We serviced a

MAYTAG DRYER

Model MED6230RHW2

Near Gatesville, Texas 76528

Jonathan M

Job Details: 06/06/2022

"Arrived on site for a dryer that wont start. Inspected unit and work area. The customer advised that the unit did not start a week ago when they called in the service. However, when they plugged it in last night and this morning, the unit has been working like it should. Did test the unit and did not find any stored error codes. Tested unit several times and couldnt get the unit to fault. I did explain to the customer that it could be an issue where the relay was stuck or improper voltage was being sent to the unit and all they needed to do was power cycle the unit. Went over the user care guide and the unit is working as designed. Call complete."

We serviced a

LG REFRIGERATOR

Model LFCS27596S/01

Near Austin, Texas 78735

Luis

Job Details: 06/06/2022

"#3827Arrived on site for no ice and frost build up. At time of visit no frost build up checked door seal good,ran icemaker through diagnostics all test passed ice dumped and filled with water."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT111SFAW00

Near Killeen, Texas 76542

Tyler

Job Details: 06/06/2022

Arrived on site for refrigerator over freezing items in the fresh fruit section. Upon arrival confirm complaint from customer who also stated that the unit had not been over freezing for the past two weeks since she had found the door possibly being held open by a table sitting next to the unit. Upon arrival found amp draw to compressor at .8 then found the freezer fan running and temp in freezer at 12 and dropping after exiting defrost mode. I the. Found temps dripping from 40-38 degrees once cooling started and no items were frozen over on sight. Informed customer unit could have had cooling issues if table had been propping open the door even just a little bit.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Killeen, Texas 76542

Tyler

Job Details: 06/06/2022

Arrived on site for washer making loud noise during last few minutes of final spin. Upon arrival found f6e3 error but found control failures during testing. Replicated sound during spin tests. I then found rotor bolt had backed and fallen off threaded shaft. Found no damage internally within threading. Replaced rotor screw with locktight. Reassembled and tested unit. Found no failures. If unit symptoms return would be recommended to replace gearcase. Call complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH78019HZ1

Near Killeen, Texas 76549

Tyler

Job Details: 06/06/2022

Arrived on site for microwave sparking internally. Upon arrival confirmed issue. Found wave guide cover burner all the way through due to some grease build up within wave form and around mag called trade care team and reported findings to Terra sr#7733790206? Was instructed to have customer call whirlpool for further assistance on how to proceed since greas has damaged waveguide and hardware surrounding it. Call complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Wimberley, Texas 78676

Andrey

Job Details: 06/06/2022

"Arrived on site to test unit for not cooling and gasket issues, tested unit found pantry UI not responding to touch, removed UI and found housing full of water, also door open light is on and not turning off, put unit into and found pantry UI door is not responding to diagnostics, in a constant open state, evaporator completely frozen over and fan not running

We serviced a

KITCHENAID REFRIGERATOR

Model WRV976FDEM01

Near Wimberley, Texas 78676

Andrey

Job Details: 06/06/2022

"Arrived on site to test unit for not dispensing water tested unit found water trickling out of dispenser, removed filter and water pressure returned to normal, ice bin is full of very thin ice cubes due to low water pressure, advised customer to change water filter asap, no other issues with unit has been detected, job complete"

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Gatesville, Texas 76528

Jonathan M

Job Details: 06/06/2022

Arrived on site for a washing machine that wont drain. Inspected unit and work area. Confirm the customers complaint and found the drain pump shorted. Replaced both drain pump and control and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Gatesville, Texas 76528

Jonathan M

Job Details: 06/06/2022

Arrived on site for refrigerator thats not making nice. Inspected unit and work area. Confirm the customers complaint and replace the icemaker. Tested the unit and the unit began to work and operate as designed. Call complete.

We serviced a

FRIGIDAIRE WASHER

Model FAFW3574KW0

Near Gatesville, Texas 76528

Jonathan M

Job Details: 06/06/2022

Arrived on site for a washing machine that is draining release low. Inspected unit and work area. Confirmed the customers complaint and found the unit sending voltage to the drain pump and drain pump extremely slow to drain. Removed some of the connectors for the drain pump after disassembling the front panel. Found buildup inside the clean out filter of the drain pump and removed all debris. Reassembled the unit and tested it. The unit began to work and operate as designed. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Gatesville, Texas 76528

Jonathan M

Job Details: 06/06/2022

Arrived on site for a dishwasher with a special project. Inspected unit and work area. Confirm the customers complaint and found the unit was in the range of the service pointer. Replace the heater and tested the unit. The unit began to work as designed with no leaks present during operation. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Gatesville, Texas 76528

Jonathan M

Job Details: 06/06/2022

Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. Attempted to jump the icemaker in front of the icemaker motor would not turn. Found proper voltage going to the ice maker. Replace the icemaker and found the unit complete the harvest and fill as designed. Call complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Waco, Texas 76712

Jonathan M

Job Details: 06/06/2022

Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the control and tested the unit. And again to work and operating as designed. Call complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Wimberley, Texas 78676

Andrey

Job Details: 06/06/2022

"Arrived on site to test unit for strobing LED lights, customer stated that she has a five year warranty on it, advised her to call warranty company and get a proper dispatch, no service provided no fee collected, job complete"

We serviced a

MAYTAG DRYER

Model MEDB835DC4

Near Robinson, Texas 76706

Jonathan M

Job Details: 06/06/2022

Arrived on site for a dryer that is not heating. Inspected unit and work area. The customer advised that the unit does heat but it seems to take a little bit longer than her old dryer to dry clothes. She was unsure whether or not the unit was actually heating properly. I tested the unit and found the unit cycling between 205? and 150? inside the drum. Use the vent test kit on the unit to make sure there was proper airflow and confirms proper airflow. Did notice that the unit was a little unlevel and was leaning a little bit backwards potentially causing issues with the moisture sensor. Went over user care guide and shorten the legs on the front to allow the unit to lean forward. Unit is working as designed. Call complete.

We serviced a

MAYTAG WASHER

Model MHW8630HC3

Near Austin, Texas 78731

Matthew

Job Details: 06/06/2022

Arrived onsite to replace previously diagnosed parts. Upon arrival retested all components. Found valves working properly and detergent dispenser running properly. Sent video to service management. Possible stuck plunger on dispenser. Replaced dispenser drawer. Tested unit and unit is functioning properly. Job complete

We serviced a

KITCHENAID DISHWASHER

Model KDTE254ESS2

Near Austin, Texas 78703

Matthew

Job Details: 06/06/2022

"Arrived onsite for dishwasher not completing cycle after repair. Upon arrival put unit in diagnostics and found stored error code 6/4, 6/3, called tech line for assistance. Tech stated running thru diagnostics should clear code but they did not. Customer had run dishwasher empty but with detergent to clear lingering odor but could have affected the wash cycle causing the over suds and unit to stop. SR#7733811972. Instructed customer on proper clean cycle and how to monitor. Could not duplicate the issue. Customer will try recommendations and monitor. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Leander, Texas 78641

Lou

Job Details: 06/06/2022

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis of the compressor running with too high amp draw, I pulled the unit out on my floor protector and removed and replaced the compressor, access valve and UV dye drier. Vacuumed the system and pressures held. Installed 5.25oz of R134a refrigerant and monitored pressures which held at 1/125. Unit is cooling and evap had good frost pattern. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT720PADM2

Near Georgetown, Texas 78628

Lou

Job Details: 06/06/2022

"Arrived on site to install parts for a dishwasher that customer is providing. Upon arrival, I found the top rack missing wheels and falling. I installed the adjuster kit provided by the customer and tested and unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL DRYER

Model WED9200SQ1

Near Copperas Cove, Texas 76522

Tyler

Job Details: 06/06/2022

Arrived on site for dryer needing previously diagnosed ACU. Upon arrival installed required part. Reassembled and tested dryer. Found it fully functioning as designed. Call complete

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFSS2615TS0

Near Copperas Cove, Texas 76522

Tyler

Job Details: 06/06/2022

Arrived on site for refrigerator needing previously diagnosed control and harness. Upon arrival installed parts. Watched unit for some time to ensure no hi temp errors occurred and found unit functioning as designed. Call complete

We serviced a

KITCHENAID COOKTOP

Model KGCU463VSS01

Near Austin, Texas 78704

Matthew

Job Details: 06/06/2022

"Arrived onsite for front right burner not igniting. Upon arrival customer stated that all been working fine. Tested unit and all burners working as designed. Customer has cleaning company out and my have disrupted ignition process but to over spray of cleaner. Seems like once unit fully dried , normal operation resumed. Customer will monitor and instruct cleaning company on care. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Austin, Texas 78756

Kevin

Job Details: 06/06/2022

"Arrived on site and set washer into a diagnostic cycle and all functions are operating properly during test. Inspected lower gearcase assembly and didnt see any wear or damage, took 1 picture. Customer requested starting a cycle on normal and it is progressing properly and there is no excessive noise. If customer experiences issue again requested that they take a video of the experience to assist in diagnosis. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WFW8620HC

Near Austin, Texas 78733

Kevin

Job Details: 06/06/2022

"Arrived on site and found washer is stacked, found catch attached to door is loose and hinge is loose that is attached to washer frame. There are two screws missing. Took pictures and video. Adjusted and tightened all parts and washer door is working properly now. If issue continues will need a new latch, door, hinge and mounting screws, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT104TFDW02

Near Austin, Texas 78745

Kevin

Job Details: 06/06/2022

"Arrived on site and Home owner says Aarons Rent-A-Center is supposed to be taking away this refrigerator. There is already a new one in place. Refrigerator is unplugged and has been for several days. Took picture of homeowners rental agreement and the new refrigerator already in place, job complete"

We serviced a

KENMORE FREEZER

Model 253.214111

Near Georgetown, Texas 78626

Cliff

Job Details: 06/06/2022

Arrived on site to diagnose a freezer that is not cooling. Found start device for compressor failed and replaced it. Tested unit and found all is functioning properly at this time.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDW01

Near Austin, Texas 78741

Matthew

Job Details: 06/06/2022

Arrived onsite to replace previously diagnosed parts. Began replacing compressor and connections. Replaced compressor and fittings at suction and discharge lines. Replaced access valve. Upon connecting dryer to steel line the lokring was not mounting correctly and kept bending. Had to cut line to replace. After second attempt found line to short to establish lokring connector. Need to address with tech line. Called the kids like but closed for several hours due to training. Spoke with CS and fill call in the morning

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS311SDHM05

Near Austin, Texas 78744

Kevin

Job Details: 06/06/2022

"Apt 224, arrived on site and found breaker is tripped, refrigerator is without power. Reset breaker and refrigerator started and began cooling. Spoke with CS, techline is in training and unavailable, suggested confirming heater operation by starting defrost cycle allowing heater to run for several minutes and then splashing it with water. After doing so refrigerator is still running and has not tripped breaker. Apartment maintenance says breaker was tripping often and immediately, would not stay on. At this time refrigerator is cooling normally and 24 hours will be needed for it to reach temperature, job complete reported to techline 7733817187"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Cedar Creek, Texas 78612

Joe Z

Job Details: 06/06/2022

Arrived onsite for STILL KNOCKING WHEN IN USE. Upon arrival customer played video recording for me. The new noise is different than the previous clicking noise. Spoke with Mrs. she said this noise does not happen all the time. Tightened 3 screws on bulk head and placed one of the pads between blower housing and bulk head. (2nd pad was not used.)Could not duplicate the noise. Job complete

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Bastrop, Texas 78602

Joe Z

Job Details: 06/06/2022

Arrived onsite for there are 3 knobs that are noticeably crooked. Upon arrival found unit disconnected and in utility room. inspected unit and found 3 of the 5 knobs that had bent stems to the manifold. Need to replace manifold. Replaced manifold and all knobs are straight. Could not check for gas leaks due to gas connection not available. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Austin, Texas 78748

Kevin

Job Details: 06/06/2022

"Arrived on site and inspected refrigerator and found flow out of water dispenser is trickling. Removed water filter and flow returns to normal. Recommended that customer replace filter and if this doesnt correct issue a new filter head will be needed, job complete"

We serviced a

LG WASHER

Model WM2301HR

Near Smithville, Texas 78957

Joe Z

Job Details: 06/06/2022

Arrived onsite to install previously diagnosed part. Replaced drain pump and unit operates as designed. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL DRYER

Model MED6230HW2

Near New Braunfels, Texas 78132

Andrew

Job Details: 06/06/2022

"Arrived on site to test unit for loud grinding/clunking noise while operating and when hot. Found cracked blower wheel causing noise, expanding while hot and hitting housing. Replaced wheel, tested unit, unit working as designed. Advised customer to download app and connect units to WiFi for current software. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDEM00

Near Georgetown, Texas 78626

Cliff

Job Details: 06/06/2022

Arrived on site to diagnose a refrigerator that is not cooling properly. Found freezer door liner separating from door causing gasket not to seat properly. Door is not repairable. Job is complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Round Rock, Texas 78665

Cliff

Job Details: 06/06/2022

Arrived on site to diagnose a washer that is damaging clothing. Tested unit and found all is functioning properly at this time and no deformities in washplate or basket. Advised customer on newer washers that use a friction based wash for lower water levels.

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ

Near Round Rock, Texas 78664

Cliff

Job Details: 06/06/2022

Arrived on site to diagnose a washer that is not spinning. Found broken wire for motor. Repaired wiring and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ1

Near Austin, Texas 78753

Cliff

Job Details: 06/06/2022

Arrived on site to diagnose an oven that is not baking. Found lower drawer over full and pans contacting ignitor harness. Removed excess from drawer and all is working properly at this time.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ00

Near Pflugerville, Texas 78660

Cliff

Job Details: 06/06/2022

Arrived on site to diagnose a refrigerator that is not dispensing ice. Found dispenser motor thread stripped and replaced motor and impeller. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

We serviced a

WHIRLPOOL OVEN

Model WEG750H0HZ2

Near Pflugerville, Texas 78660

Cliff

Job Details: 06/06/2022

Arrived on site to diagnose a range that is stuck in demo mode. Reset unit to normal operation and all is working properly at this time.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Smithville, Texas 78957

Joe Z

Job Details: 06/06/2022

Arrived onsite for PARTS AT BTM ARE SAGGING. IS LEAKING WATER AT THE BOTTOM. LIGHTS INSIDE ARE NOT WORKING . Upon arrival inspected unit and found Front bottom center of frame is bent and right in the center the frame is sheared and scrapping the floor. This is an unrepairable. Job complete

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US0HS00

Near Pflugerville, Texas 78660

Cliff

Job Details: 06/06/2022

Arrived on site to diagnose a cooktop with knob issues and broken grate. Replaced knobs and grates. All is working properly at this time.

We serviced a

SAMSUNG REFRIGERATOR

Model RF34H9960S4/AA

Near Sunset Valley, Texas 78745

Luis

Job Details: 06/06/2022

Arrived on site for black plastic in ice. Found plastic on ice door peeling off replaced ice chute assembly cleaned off plastic in chute tested water and ice dispenser unit working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW5640XW1

Near Austin, Texas 78729

Wesley

Job Details: 06/06/2022

"Arrived onsite and found leaking gearcase and grinding bearings.

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Austin, Texas 78759

Wesley

Job Details: 06/06/2022

Arrived onsite and installed the strike. Unit is now operating as designed. All checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Austin, Texas 78727

Wesley

Job Details: 06/06/2022

Arrived onsite and repaired unit with an f5 ice maker error code and not producing. Repaired by replacing icemaker. All checks good. Unit is now operating as designed.