Near Georgetown, TX 78626
Kayman
Job Details: 11/30/2020
REFRIGERATOR KITCHENAID KFIV29PCMS03 Arrived onsite for refrigerator with ice cream getting soft in the FC. Upon inspection I found the FC at 20*F when set to 0. I also found a large build up of frost on the FC evap cover. I went into diagnostics mode and tried to force defrost but got no response. I tried activating the defrost heater but the bi metal showed open and would not turn on. The unit will need a FC evaporator motor and UI control for repair UI (W10759802) ordering the UI and returning with the evap motor and bimetal which should be apart of the same harness. And advised the customer to do a manual defrost 24 to 48 hours before we return due to the amount of frost on the evaporator cover had them sign a disclaimer. ; ordrng 1 W10759802 (cntrl-elec)
Near Austin, TX 78717
David S
Job Details: 11/30/2020
REFRIGERATOR WHIRLPOOL WRS571CIDM01 Arrived on site for ice maker not working. I inspected the unit and work area. I UI the unit into test 45 and it failed. I inspected the wiring at the bottom of the door and I found it broken. I repaired and extended the wiring at the customers request. I retested the unit and found it operating as designed.
Near New Braunfels, TX 78132
Noah D
Job Details: 11/30/2020
WASHER MAYTAG MHW6630HC0 "Arrived on site to inspect washer for not stopping, upon inspection found no issues that I could diagnose, spoke with techline and did full testing, no problems found. Sr # 7729382345 . Complete"
Near Austin, TX 78745
Luis
Job Details: 11/30/2020
REFRIGERATOR WHIRLPOOL WRT111SFDB04 "Arrived on site for no cool. Compressor powering on for 5 secs then shuts off diagnosed a defective starter,installed a new starter powered unit on compressor powered on and started cooling ; used 1 8201786 (START DEVICE) from stock"
Near Leander, TX 78641
David Z
Job Details: 11/30/2020
REFRIGERATOR GE GSH25JFXBBB "Arrived on site to diagnose refrigerator with temps rising in freezer, causing nice cream to be overly soft. Performed diagnostic and sealed system check. Found the evap only had a partial frost pattern on the bottom and most of evap was clean with no frost pattern. Checked condenser and found condenser wasn’t overly dirty. Unit went into defrost as soon as I pulled it out. But compressor has been running. Compressor was warm, but not scalding hot. Recommend sealed system due to lack of frost pattern. Ordered sealed system parts and AUTHO, office to schedule.; ordrng 1 AUTHO (AHS AUTHO ) and 1 TJ90SF8404 (NON WP ACCESS VSLVE) and 1 WPW10143759 (dryer) and 1 WR87X20798 (compressor) and 1 WR87X29147 (ref evaporator)"
Near Round Rock, TX 78634
Matthew
Job Details: 11/30/2020
VENTHOOD WHIRLPOOL WVU57UC0FS Arrived onsite for vent hood fan making noise. Upon inspection found fan was cracked and when programmed for high speed the blades would rub on the housing. Will need to replace blower assembly. Office to reschedule. ; ordrng 1 W11100658 (blower-fan)
Near Lakeway, TX 78738
Brandon
Job Details: 11/30/2020
WASHER WHIRLPOOL MVWB765FW3 "Arrived on site for customer complaint of clicking noise, found noise coming from gearcase, I replaced gearcase, and calibrated unit. Tested good."
Near Georgetown, TX 78628
Kayman
Job Details: 11/30/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived onsite for refrigerator with water leaking down from the top of the unit. Upon inspection I found the unit had been recently defrosted and there was a lot of water that came out of the front and the RC evaporator cover had frosted up. I accessed the RC evaporator and found the drain pan slightly warped I found the thermistor showing good resistance but in the wrong position on the evaporator. I repositioned the thermistor added some shims to the drain pan and re assembled. I tested the ice maker and components and all tests passed. I accessed the main control and tested voltage for the FC thermistors. I found the control not outputting correct voltage to the FC compartment thermistor. The unit will need a new main control for repair. Job complete. Main control (WPW10624574)
Near Austin, TX 78703
Luis
Job Details: 11/30/2020
REFRIGERATOR WHIRLPOOL WRF757SDHV00 "Arrived on site for no ice and lights. Found upper and freezer leds dim,ran diagnostics optics passed,ice box fan passed,error E2 ran harvest test failed. Replaced icemaker and freezer led module,power cycled unit ran harvest test passed,no errors fill test passed,all leds working as designed. ; used 1 W10695459 (MODULE) from stock"
Near Harker Heights, TX 76548
Al
Job Details: 11/30/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived to inspect refrigerator not cooling. Customer advised while on vacation his son came by to check the house and found water on the floor in front of the refrigerator and discovered the unit wasn’t cooling properly. Customer pointed out a cold streak on the back cabinet of the unit just above toe compressor. I called WPTL and spoke with ANDREW SR# 7729382387 and was told the cold streak was directly related to W11092686F service pointer and it was related to a possible Thermistor issue.Was told to order W11457241 kit for refrigerator evaporator (test set to 02step 4/ test 4 refrigerator and freezer only in step 5/4)Also ordering research for SHIMS for the first evaporator .; ordrng 1 CNOTE (SHIM FOR FF EVAPORATOR ) and 1 W11457241 (KIT)
Near Georgetown, TX 78628
Kayman
Job Details: 11/30/2020
DISHWASHER JENN-AIR JDB1250AWP Arrived onsite to install previously diagnosed parts. I installed the the door latch and tested the unit. The unit is working as designed at this time and no leaks detected during time of service. Job complete.
Near Austin, TX 78754
Matthew
Job Details: 11/30/2020
WASHER WHIRLPOOL WTW5105HW0 "Arrived onsite for washer making noise. Ran diagnostics and found F7E1 Tachometer missing. Could hear noise from bottom of unit and unit would not spin. Upon inspection found that the unit has a faulty gearcase. Caused unit to drop and pulley to rub on plastic cover, busted belt and warped motor pulley. Will need to order and replace gearcase, cam, motor, and belt. Office to reschedule ; ordrng 1 W10721967 (drive pulley) and 1 W10913953 (actuator) and 1 W11026785 (motor-drve) and 1 W11239857 (belt) and 1 W11423758 (GEARCASE )"
Near Leander, TX 78641
David Z
Job Details: 11/30/2020
REFRIGERATOR WHIRLPOOL ED5JHEXTB00 "Arrived on site for refrigerator leaking out of the freezer. Found drain for evap in freezer is clogged, and running water out the front. Removed freezer drain and cleaned out. Melted down ice buildup on floor and around drain. Tested and unit is now draining properly. Call complete, no water leaks found."
Near Pflugerville, TX 78660
David S
Job Details: 11/30/2020
REFRIGERATOR WHIRLPOOL WRF989SDAM00 "Arrived on site for fridge having low ice production.
Near Liberty Hill, TX 78642
Kayman
Job Details: 11/30/2020
REFRIGERATOR WHIRLPOOL KRFC604FSS02 Arrived onsite for refrigerator with some frost build up. Upon inspection and a conversation with the customer I found that the Freezer bin had come off track and started causing frost build up but the customer re positioned it and the frost has since gone away. I also found the RC right side door gasket was torn and will need to be replaced . Ordering Gasket RC (W10917313) office to R/S due to part availability. ; ordrng 1 W10917313 (gasket-dor)
Near Kyle, TX 78640
Brandon
Job Details: 11/30/2020
RANGE WHIRLPOOL ACR4303MFB4 "Arrived on site for customer complaint of burners shutting off, found unit working as designed, the burners get red hot on high and cycle on and off depending on temperature setting on all other settings. Tested good."
Near San Marcos, TX 78666
Noah D
Job Details: 11/30/2020
DISHWASHER GE GSD1100G00WW "Arrived on site to inspect dishwasher for leaking, upon inspection found the inlet tube and pump leaking immensely, ordering line and all water tubing and system. Office to reschedule ; ordrng 1 INLETWATERLINE (INLET WATER LINE)"
Near Liberty Hill, TX 78642
Kayman
Job Details: 11/30/2020
DISHWASHER WHIRLPOOL WDT970SAHV0 Arrived onsite for brand new dishwasher not draining. Upon arrival I was informed the disposal was also brand new. I found the disposal dishwasher tab had not been punched out. I removed the tube and reconnected the drain hose. I ran a diagnostics test on the unit and all functions passed. No leaks were detected during time of service. Job complete.
Near Austin, TX 78739
Luis
Job Details: 11/30/2020
ICE MACHINE GE GNE29SKHSS "Arrived on site for no ice. Ran icemaker through a forced cycle icemaker not responding diagnosed a defective icemaker,installed a new icemaker ran new icemaker through a cycle passed,found water not entering icemaker,checked filter assembly,found filter not installing into housing advised customer to replace icemaker."
Near Georgetown, TX 78628
Kayman
Job Details: 11/30/2020
WASHER AMANA NTW4516FW3 Arrived onsite for a washer that is leaving lint on clothes after wash. Upon inspection I found that while in high spin on the slow down the unit makes a scratching knocking noise. All other functions passed. The unit will need a new gearcase for repair. Ordering Gearcase (W11454741) drive motor (W10890624) actuator (W10913953) splutch kit (W10721967) belt (W11239857) and returning with the rest of the drive system just Incase. ; ordrng 1 W10721967 (drive pulley) and 1 W10890624 (motor-drve) and 1 W10913953 (actuator) and 1 W11239857 (belt) and 1 W11454741 (GEAR CASE)
Near Round Rock, TX 78665
David S
Job Details: 11/30/2020
WASHER KENMORE 110.2513241 Arrived on site for washer repair. I inspected the unit and work area. I put the unit through diagnostics and found over loud fault code and motor fault speed error code. I inspected underneath the unit and found no oil. When I ran the unit I found the tube spinning and agitating. I also found the actuator working properly. I spoke to the customer about the gear casing needing to be replaced to repair the unit. The customer stated they were going to get a new washer. Job complete.
Near Dripping Springs, TX 78620
Brandon
Job Details: 11/30/2020
ICE MACHINE WHIRLPOOL KUIX505ESS1 "Arrived on site for customer complaint of unit having melted tubes, found water pan, water pan drain pump, and water pan tubes melted and broken. Ordering parts. ; ordrng 1 WPW10489125 (Pump) and 1 W11097809 (Tube) and 1 W10837384 (Water pan) and 1 Cnote (Office to reschedule)"
Near Round Rock, TX 78665
Matthew
Job Details: 11/30/2020
WASHER WHIRLPOOL WFW75HEFW0 "Arrived onsite for washer with error code F3E1. Checked pressure hose, tested good. Tested DC voltage at ACU and got 5.08vdc. Need to replace pressure sensor. Replaced sensor and cleared stored error code. Could not due complete test as unit was put in the garage. Job complete"
Near Austin, TX 78753
Luis
Job Details: 11/30/2020
REFRIGERATOR AMANA ART318FFDS06 Arrived on site for cooling. Dye on lockring original lockring on evaporator,removed lockring found no correct lockring,called tech support got correct lockring W11401413 ordering correct lockring to complete repair ; ordrng 1 2HRS and 2 W11401413 (COUPLER)s"
Near Buda, TX 78610
Brandon
Job Details: 11/30/2020
OVEN WHIRLPOOL WOS51EC0AS00 "Arrived on site for customer complaint of unit not heating properly, found failed broil relay on control board
Near Austin, TX 78737
Luis
Job Details: 11/30/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site for no ice. Ran diagnostics found ice build up around shut off arm,removed housing ran fill test found water spraying on cover due to obstruction in fill tube,removed obstruction ran fill test good water flow correctly into icemaker."
Near Liberty Hill, TX 78642
Kayman
Job Details: 11/30/2020
DRYER MAYTAG MED7230HW1 "Arrived onsite for dryer showing vent error codes and won’t finish cycle. Upon inspection I found a stored error code of F3E2. I ran a vent test 3 times using the provided vent test kit and found the unit has poor airflow. I disconnected the vent hose and ran the test again and found the test passed showing good air flow. I advised to the customer that they would need to have their vents professionally cleaned for the unit to work properly. In the event of a callback please send the moisture sensor, main harness and main control."
Near Austin, TX 78759
David Z
Job Details: 11/30/2020
DISHWASHER WHIRLPOOL KDTM354DSS3 "Arrived on site to follow up o on dishwasher making noises. Customer said the unit had shown errors, and seems to have multiple noises coming in at different times. Found codes for slow drain. Tested unit through 2 diag cycles and found no abnormal noises. Drain is strong as is sump and motor. Advised to run affresh cleaner through unit to help if anything is congested. Advised customer to get video of noises and where they are coming from to help troubleshoot. Nothing collected today since parts warranty was not used. Call complete."
Near Leander, TX 78641
Kayman
Job Details: 11/30/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived onsite for refrigerator not producing ice upon inspection I found the ice maker turned off. I turned it on and ran a full diagnostics on the unit. I found the ice maker filling and harvesting as designed during diagnostics. Temps in FC and RC checked good. All other functions in diagnostics passed including water dispenser. I inspected the evaporator and it had a good frost pattern with the evap fan running as designed . The customer stated that the RC temp settings had been changed by their kids at some point to the lowest temp which could have caused the reservoir to freeze up briefly not allowing water to make it to the ice maker. The unit is working as designed at this time and no leaks were detected during time of service.
Near Austin, TX 78717
David S
Job Details: 11/30/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM01
Near Dripping Springs, TX 78620
Brandon
Job Details: 11/30/2020
WASHER GE GTW330ASK2WW "Arrived on site for customer complaint of wet clothes and loud noise, found drain pump working found loud noise coming from transmission during spin, and not spinning properly. Ordering transmission, mode shifter, and pulley. ; ordrng 1 WH38X27335 (Transmission) and 1 WH05X25036 (Mode shifter) and 1 WH03X32097 (Pulley) and 1 CNOTE (Office to reschedule /Auth) and 1 Cnote (2 hour job)"
Near Austin, TX 78732
David Z
Job Details: 11/30/2020
OVEN WHIRLPOOL WOD51EC0AS01 "Arrived on site to diagnose oven that has no power and locked door after self clean. Found thermal fuse open. Replaced thermal fuse and retested. Unit is working as designed. Call complete."
Near Spicewood, TX 78669
Luis
Job Details: 11/30/2020
REFRIGERATOR KITCHENAID KSSC42QMS01 "Arrived on site for no ice. Optics passed,icemaker not running through a forced cycle diagnosed a defective icemaker,replaced icemaker ran hard reset icemaker ran through a cycle and filled with water."
Near Round Rock, TX 78681
David Z
Job Details: 11/30/2020
DRYER WHIRLPOOL WGD9400SW0 "Arrived on site to diagnose dryer that was not drying. Found unit tumbles but does not heat. Tested thermal fuse and found open thermal fuse. Will need new thermal fuse to continue diagnostic. . ; ordrng 1 WP3392519 (thermal fuse)"
Near Austin, TX 78703
David Z
Job Details: 11/30/2020
WASHER WHIRLPOOL MVWB835DC4 "Arrived on site to diagnose washer giving LF error and not spinning. Found the following errors - F8E1 Long Fill, F8E6 Water Hazard, F3E2 Inlet water temp fault, F0E4 Spin limited by water temp. All errors point to failed hot valve and thermistor. Replaced valve and retested. Ran through diag cycle with no errors. Ran rinse and spin and normal cycles and verified unit is filling. Unit feels like the water pressure going to the washer is not super strong, and may also be contributing to the LF error. Advised homeowner they may need to remove the anti hammer valves if the water pressure can not be increased to the house. No water leaks found. Call complete."
Near Cedar Park, TX 78613
David S
Job Details: 11/30/2020
RANGE WHIRLPOOL WFE320M0ES2 Arrived on site to replace previous diagnose part. I gained access to the control and replaced it with new. I tested the unit and it is working as designed . Job complete.
Near Round Rock, TX 78681
Matthew
Job Details: 11/30/2020
COOKTOP KITCHENAID KICU569XSS00 Arrived onsite for cooktop error codes. Unit was giving F47 power from control to UI and two F61 no power from control board. These errors would occur intermittently. Parts were R/WO. Will return with replacement module and display. Cooktop seemed to be sealed onto the granite counter top so notified customer that the unit will need to be made accessible for our return. Office to reschedule.; O-emld tckt
Near Round Rock, TX 78665
David S
Job Details: 11/30/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Arrived on site for icemaker not working. I inspected the unit and work area. I temp tested the freezer and found it at 0 degrees. I inspected the rc evaporator and found an ice ball forming on the left side and the drip pan was bent upwards. I put the unit through test 56 and found error code e2 ice maker motor can find home position. I put the unit it through a harvest cycle and it failed. I steamed out the ice ball and used shims to reshape the drip pan. I replaced the ice maker with new. I tested the unit and found it operating as designed. Job complete.
Near Round Rock, TX 78681
Matthew
Job Details: 11/30/2020
REFRIGERATOR WHIRLPOOL WRS321SDHV01 Arrived onsite for refrigerator ice maker leaking. Upon inspection found leak was being caused by frozen fill cull and fill line. Valve is allowing water to drip in and freeze. Will need to order and replace inlet valve. Bringing back ice maker just in case ; ordrng 1 WPW10179146 (valve-inlt)
Near Round Rock, TX 78665
Matthew
Job Details: 11/30/2020
MICROWAVE WHIRLPOOL WMH31017AB4 "Arrived onsite for for error code and unit turning on the. The door is open. Upon inspection found faulty door switches to the cause of the main issue. The F1E4 4903 relay error may also be caused by the faulty switches. If not control will need to be replaced as well. .; ordrng 1 W10138793 (fuse)"
Near Austin, TX 78750
David Z
Job Details: 11/30/2020
DRYER WHIRLPOOL MDE5500AYW "Arrived on site to diagnose dryer that was not heating. Ran unit and found tumbling but no heat. Tested fuses and cutoffs and found good. Tested element and found open element. Replaced element and retested unit is now heating as designed.
Near Leander, TX 78641
Kayman
Job Details: 11/30/2020
REFRIGERATOR WHIRLPOOL GS6NBEXRS01 Arrived onsite for refrigerator with dispenser problem and air getting into the ice bin causing ice to freeze. Upon inspection I found the ice dispenser door gasket was worn down causing air to get into the ice bin and freeze. I also found the dispenser motor dead and the coupling missing. I replaced the dispenser door and will need to order the Spring (WP2198607) washer (WP2212370) seal (WP2198628) motor (WP2252130). Drive shaft (WP2305243) washer (WP2305382 ) just Incase. Office to R/S due to the availability of some parts. ; ordrng 1 WP2198607 (spring) and 1 WP2198628 (seal) and 1 WP2212370 (washer) and 1 WP2252130 (ref auger motor) and 1 WP2305243 (shaft) and 1 WP2305382 (washer)
Near Austin, TX 78732
David Z
Job Details: 11/30/2020
WASHER WHIRLPOOL WFW96HEAC0
Near Georgetown, TX 78626
Kayman
Job Details: 11/30/2020
RANGE WHIRLPOOL WFG320M0BS3 Arrived onsite for range that gets very hot on the outside while baking. Upon inspection I found no stored errors. I preheated the unit to 350 and found that the control panel gets very hot on the right side where the vent slot is located after preheat is done. The customer also advised that the front door and handle also get very hot during baking and I found the cooktop getting hot as well I could not recreate the handle getting hot but I advised that it’s fairly normal for these components to get hot or warm during baking. The unit is heating and cycling as designed at this time and no gas leaks detected during time of service. Job complete.
Near Austin, TX 78734
Brandon
Job Details: 11/30/2020
WASHER MAYTAG MVWB865GC0 "Arrived on site for customer complaint of unit taking to long during rapid wash, I found error codes F0e3 and f2e1 in diagnostics mode, I cleared error codes and ran test cycle, unit tested good. Ran calibration cycle, unit tested good.
Near Austin, TX 78737
Luis
Job Details: 11/30/2020
REFRIGERATOR GE TFX26ZPDAWW "Arrived on site for cooling complaint. Removed evaporator cover,ohmed heater diagnosed a burned out heater,replaced heater assembly."
Near Pflugerville, TX 78660
David S
Job Details: 11/30/2020
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site for range burners not lighting properly. I inspected the unit and work area. I found the right rear burn not lighting. I replaced the burner head and retested. The unit is now operating as designed.
Near Austin, TX 78731
Luis
Job Details: 11/30/2020
REFRIGERATOR KITCHENAID KRSF505ESS01 "Arrived on site to install parts prev tech order. Replaced icemaker assembly,ran diagnostics icemaker passed harvest test,ran fill test passed.
Near Lakeway, TX 78734
Brandon
Job Details: 11/30/2020
DISHWASHER KITCHENAID KDTE254ESS2 "Arrived on site for customer complaint of unit not draining, found broken glass in pump assembly. I removed glass, unit tested good.
Near Austin, TX 78757
David Z
Job Details: 11/30/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site to install diagnosed parts. Found unit had over an inch thick ice built up still. Had customer sign waiver and defrost unit. Buildup too thick to melt with steamer in a timely fashion
Near Georgetown, TX 78633
Tyler
Job Details: 11/30/2020
MICROWAVE WHIRLPOOL WOC54EC0HS01 I’ve been on site for oven that was giving another UI panel issue. Upon arrival customer stated that the unit would occasionally reset itself. Upon her entering diagnostics I can find any error codes but I went ahead and installed a new UI as well as main control panel and reconnected the unit the Wi-Fi unit is now functioning as designed call complete.
Near Round Rock, TX 78681
Matthew
Job Details: 11/30/2020
WASHER MAYTAG MVWB880BW0 Arrived onsite for noisy washer. Tested unit and unit was noisy through test cycle. Tested individual spin test and customer confirmed the noise. Unit will need complete bearing replacement and rotor /stator.
Near Lakeway, TX 78738
Brandon
Job Details: 11/30/2020
COOKTOP KITCHENAID KCGC506JSS00 "Arrived on site to install name plate, after installing, unit tested good."
Near Austin, TX 78731
Luis
Job Details: 11/30/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for lights issue. Per customer all leds will power off and then comeback on,while lights power off water dispenser stops working,tested deli ui good. Ordering led control ; ordrng 1 W10804160 (LED CONTROL) and 1 WPW10624574 (POWER SUPPLY)"
Near Georgetown, TX 78633
Tyler
Job Details: 11/30/2020
WASHER WHIRLPOOL WTW7300DW0 Arrived on site for washer leaking. After running a diagnostic test I did not find in the air codes but I did buy during the cold Phil cycle the water inlet valve would leak.
Near Killeen, TX 76543
Al
Job Details: 11/30/2020
DRYER AMANA NTW4516FW1 Arrived to inspect washer not spinning out towels. Ran diagnostics test mode and found unit functions properly. Discovered the customer was using several cleaning items that was causing over suds issues. Unit works as designed Customer satisfied Extended warranty
Near Georgetown, TX 78626
Kayman
Job Details: 11/30/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived onsite for wall oven that won’t bake. Upon inspection I found the oven frozen on the bake screen and would not allow you to exit. I cycled power at the breaker and the console restored function. I put the unit into diagnostics and found 2 stored error codes for UI to control miscommunication and upper cooling fan speed. The customer advised me that the failure happened after about 3 hours of cooking using both upper and lower ovens at the same time. I cleared the error codes and preheated the unit to 350. I could hear the fan turn on and sounded normal. I could not recreate the issue at this time. I found the unit had not ever been connected to WiFi. I informed the customer that this would be important for optimal performance and we got the unit connected while I was onsite. The unit is working as designed at this time
Near New Braunfels, TX 78132
Noah D
Job Details: 11/30/2020
REFRIGERATOR WHIRLPOOL KBFN502ESS00 "Arrived on site to inspect fridge for door issues, upon checking parts found no screws provided, will return with proper screws. Office to reschedule ; saved tckt"
Near Belton, TX 76513
Tyler
Job Details: 11/30/2020
WASHER WHIRLPOOL WTW5000DW2 Arrived on site for washer not functioning properly. Upon arrival customer stated unit wouldn’t finish the cycle once it got to the spin portion. Upon entering diagnostics I found that the door latch was not functioning and there was an error code popping up indicating the door latch was having a missing communication with the UI main control. Then installed a new door latch as well as main control And retest of the unit and verify that the unit is now functioning as designed and is completing a full cycle when needed. Call complete
Near Leander, TX 78641
David Z
Job Details: 11/30/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived on site to diagnose refrigerator that was freezing items on the top shelf next to vent and in the back of crisper. Examined unit and found the airflow channels on all shelves were blocked and not allowing air to pass. Blocked channels will result in cold air pockets forming and freezing items in them. Advised customer to clear out all shelf gaps to make sure unit can spread the cool air, and avoid putting easy to freeze items in front of the vent. Showed customer where the thermistor in the RC was and to make sure air can radiate properly. Could not find any other issues present. Call complete, unit working as designed."
Near Kyle, TX 78640
Brandon
Job Details: 11/30/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site for customer complaint of unit not dispensing ice, found broken wires on door harness, ordering door. ; ordrng 1 LW11037733 (Door) and 1 Cnote (Office to reschedule/AUTH)"
Near Killeen, TX 76542
Al
Job Details: 11/30/2020
FREEZER WHIRLPOOL WZF34X18DW03 Arrived to install previously ordered parts. Removed and replaced the door and nameplate. Unit now works as designed with no leaks.Customer satisfied
Near Cedar Park, TX 78613
David Z
Job Details: 11/30/2020
DISHWASHER KITCHENAID KDTM354DSS4 Arrived on site to follow up on unit leaking water. Ran unit and checked for leaks. As soon as wash cycle started saw water running down diverter on sump. Unit needs a new sump to resolve leak. Advised to discontinue use until diverter is installed. ; ordrng 1 W10805015 (pump&motor) and 1 W11172908 (shield)
Near Austin, TX 78732
David Z
Job Details: 11/30/2020
DISHWASHER JENN-AIR JDB9000CWP3 "Arrived on site to diagnose dishwasher not cleaning dishes. Ran unit and can hear the tub fill, but wash motor is just groaning and not moving any water. Unit needs. New wash motor. Part covered under 60 month Jenn air parts warranty, Office to reschedule. ; ordrng 1 WPW10605057 (pump and motor assy)"
Near Temple, TX 76502
Tyler
Job Details: 11/30/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site for a refrigerator making a loud noise in the freezer. Upon arrival I was able to verify that the bearings inside the evaporator fan motor in the freezer compartment were starting to get weak and causing the motor in it right then disassemble the freezer and found that there was no ice buildup around the fan causing the issue and that the motor itself was just going bad. I ended up replacing the evaporator fan motor and re-tested unit and found that everything is now functioning as designed call complete.
Near Leander, TX 78641
Kayman
Job Details: 11/30/2020
REFRIGERATOR WHIRLPOOL WRS973CIDM00 Arrived onsite for refrigerator not making ice. Upon inspection I found the dispenser working but the ice door not and ice maker not producing. I focused my attention on the FC door hinge and found that 2 or more of the wires at the bottom had split in half. The unit will need a new door for repair. Ordering FC door (LW10744163) and returning with ice maker and motor just Incase. Requesting AUTHO for repair. ; ordrng 1 LW10744163 (dor-fip)
Near Belton, TX 76513
Al
Job Details: 11/30/2020
WASHER MAYTAG MVWX655DW1 Arrived to inspect washer not completing cycles. Checked the drain and found it wasn’t the issue. Ran diagnostics test mode and found the issues were within the control.
Near Georgetown, TX 78626
Kayman
Job Details: 11/30/2020
MICROWAVE WHIRLPOOL WMH31017HS6 Arrived onsite for microwave making noise when microwave stops. Upon inspection I found the damper would make a slight noise as it was opening and shutting. I advised that this is a good thing because it means the damper is functioning correctly and ensures the air is escaping. I tested a cup of water and it heated as designed. No repairs needed at this time. Job complete.
Near Belton, TX 76513
Tyler
Job Details: 11/30/2020
WASHER MAYTAG MVWB835DW4 Arrived on site for washer that was not filling properly and giving an F 81 area code as well as an F7e9 error code. Upon a rival and after entering diagnostics I found that the main control head stopped reading that the motor was trying to turn which gave the F7e9 error. I replaced main control and tried to test for the F8e1 air code indicating a long fill and found at this point that the hot water solenoid on the inlet valve was not opening up even though it was receiving proper voltage. Office will need to reschedule call after we can determine the availability of the water inlet valve soap dispenser assembly kit.; ordrng 1 W11172234 (housing)
Near Waco, TX 76712
Tyler
Job Details: 11/30/2020
REFRIGERATOR KITCHENAID KRSF705HBS00 Arrived on site for refrigerator not cooling properly. Upon arrival customer stated freezer it’s not calling for around today with the refrigerator side has continued running just fine upon arrival I found that there was a current defrost issue that had occurred in the refrigerator side causing the system to stop supplying R134a to the freezer compartment. Upon arrival the temperatures in the freezer/ffc were zero and 35°. Unit was also producing ice well. Low side return line coming from ffc compartment was frost with ice near compressor. Will need to return with a new fan scroll and ui main control for ffc section repair to be completed. Office to reschedule due to psp parts.; ordrng 1 W10822640 (cntrl-elec) and 1 W11098695 (fan-scroll)
Near Andice, TX 78628
David Z
Job Details: 11/30/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Arrived on site to diagnose refrigerator not responding to commands and not cooling. On arrival found control was stuck on dashes, and would not go into program or anything. Replaced control and retested. Was able to program unit and it began cooling immediately. All is working as designed at this time. Call complete."
Near Killeen, TX 76542
Al
Job Details: 11/30/2020
MICROWAVE KITCHENAID KMHS120ESS4 Arrived to inspect microwave light staying on even when switched from high to low and off. Found the relay in the control was stuck open causing the malfunction. Ordering the control W10881539 office to reschedule for return service visit.Needs more work; ordrng 1 W10881539 (cntrl-elec)
Near Leander, TX 78641
David Z
Job Details: 11/30/2020
DRYER WHIRLPOOL WGD7120HW0 Arrived on site to install previously diagnosed parts to resolve screen being out on display. Installed new console fascia and retested. Unit is now working as designed. Call complete.
Near Copperas Cove, TX 76522
Al
Job Details: 11/30/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0
Near Pflugerville, TX 78660
Matthew
Job Details: 11/30/2020
REFRIGERATOR WHIRLPOOL WRT318FZDW02 "Arrived onsite for FC getting to cold. Attempted to put unit in diagnostics but control would not respond. According to customer no matter what temperature settings was entered, the unit would continue to over cool. Tested thermistor and got 7.4k ohm at about 39 degrees, good test. Replaced control do to issues. Job complete"
Near Austin, TX 78749
Luis
Job Details: 11/30/2020
REFRIGERATOR GE GSE25HBLJHTS "Arrived on site for no water. Found water filter wasn’t installed correctly,installed water filter correctly tested water dispenser unit working as designed."
Near Belton, TX 76513
Tyler
Job Details: 11/30/2020
REFRIGERATOR MAYTAG MSS25C4MGB03 Arrived on site for refrigerator with an icemaker not functioning properly. Upon arrival I immediately found that there was snowy ice build up indicating a air leak of some kind near the icemaker and it’s causing ice to form not allowing the icemaker to rotate in harvest Mode. After removing the ice blockage the icemaker immediately kicked on its own and started harvesting the ice that was sitting in the tree. I did verify that the cause of the air leak was coming in through the ice door shoe area of the dispenser. Office will need to reschedule after ordering Ice door separator assembly parts. Informed customer that Cincy icemaker is now functioning properly it should take 24 hours to fill the bucket up and to keep an eye on the air leak and make sure to clear out any ice between now and the return date of repair to keep the icemaker from breaking further.; ordrng 1 W11397167 (RETAINER ) and 1 W11423782 (ICE DOOR SEPARATOR)
Near Austin, TX 78747
Luis
Job Details: 11/30/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM02 "Arrived on site for defective harness to icemaker,replaced harness reconnected icemaker,icemaker ran through a cycle and filled with water."
Near Cedar Park, TX 78613
David S
Job Details: 11/30/2020
OVEN WHIRLPOOL WOD51EC0AS01 "Arrived on site for scratched in the bottom oven. I inspected the unit and work area. The entire bottom of the lower oven is covered in crackling from tin foil.
Near Cedar Park, TX 78613
David S
Job Details: 11/30/2020
DISHWASHER WHIRLPOOL MDB7749AWB2 Arrived on site for dishwasher not working properly. I inspected the unit and work area. I found the UI not responding. I gained access to the interior panel and found the main control fried. I turned the power off. I pulled the connectors off of the control and found them melted and shorted out. This unit will need a control and harness at a minimum to repair.
Near Round Rock, TX 78664
Andy
Job Details: 11/27/2020
DRYER AMANA NED4655EW1 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. All operations are normal. Job complete.
Near Bastrop, TX 78602
David S
Job Details: 11/27/2020
DRYER WHIRLPOOL WED4950HW0 Arrived on site for dryer making a thumping noise. I inspected the unit and work area. I tested the unit and I could hear a rhythmic thumping noise. I opened the lid and watched the drum spin. I could see the bearing coming loose and hitting the front lip of the dryer. I replaced the bearing and adjusted the bulk head. The unit is now operating without the thumping noise. Job complete.
Near Austin, TX 78753
Matthew
Job Details: 11/27/2020
REFRIGERATOR MAYTAG MFW2055FRZ00 "Arrived onsite to replace previously diagnosed parts. Replaced left track slide. When reinstalling, the right slide was now showing signs of failing. Will need to replace Right side slide as well. Need to order WPW10397635 right slide and reschedule. Office to reschedule. ; ordrng 1 WPW10397635 (slide)"
Near Pflugerville, TX 78660
Matthew
Job Details: 11/27/2020
RANGE WHIRLPOOL WFE525C0BS0 "Arrived onsite for range door locked. Manually unlocked latch. Ran test on motor but when cycle was complete the location of the latch and rod remained in a locked position. Motor may not be completing full rotation. Motor WPW10107830. If front latch WP9761013
Near Austin, TX 78750
Scott
Job Details: 11/27/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived on site for no ice . Ran diagnostics . No IM error codes . Harvest completed . Fan checked out . Did find frost build up on left side draws . Ordering rails . Call to set return .; ordrng 1 W11397195 (LH ) and 1 W11409809 (RH )
Near Round Rock, TX 78681
Jimmy J.
Job Details: 11/27/2020
MICROWAVE WHIRLPOOL KMHC319ESS-5 Arrived on site for Unit not heating up. Model and serial were inputted wrong from Whirlpool. The faulty magnetron will need to be ordered. Also ordered capacitor and diode. Updated model and serial. New tenants will be moving into the house. . ; ordrng 1 W10561770 (capactr-mg) and 1 W10575765 (diode) and 1 W11188557 (magnetron)
Near McGregor, TX 76657
Jonathan M
Job Details: 11/27/2020
REFRIGERATOR KITCHENAID KRFC704FSS00 "Arrived on site for a refrigerator that’s not making ice. Inspected unit and work area. Tested temperatures in the freezer and refrigerator compartment. Temperatures were at -20° in the freezer section and 39° in the refrigerator section. Tested the freezer temperature with my temperature probe and found the unit sitting at -16°F. Found average icebox temperature sitting around 60°. Tested the ice box fan and found the fan not running. Tested the freezer evaporator fan and refrigerator evaporator fan and found both running. Tested the icemaker and icemaker harvest cycle and found the drop-down arm rubbing up against the icemaker causing some friction. I advise the customer that they would need an icebox fan and potentially an icemaker just to ensure that the icemaker does not get bent and break in the future.
Near Briarcliff, TX 78738
Brandon
Job Details: 11/27/2020
OVEN WHIRLPOOL WOS51EC0HS "Arrived on site for customer complaint of oven not heating properly, found oven temperature 10 degrees hotter during test cycle at 350 degrees, I calibrated oven and retested, unit tested good."
Near Cedar Park, TX 78613
Kayman
Job Details: 11/27/2020
OVEN KENMORE 790.4114352 Arrived onsite for wall oven showing F45 error code for a cooling fan issue. Upon inspection I found that when in preheat the cooling fans would not come on. I accessed the main control and I could hear the fan relay clicking and I found the fan relay was arching and sparking when it would try to engage the cooling fan.
Near Austin, TX 78723
Jacob
Job Details: 11/27/2020
WASHER MAYTAG MVWC565FW2 Arrived onsite for unit shaking. Tested unit. Found unbalanced load error. Cleared code. Re tested unit with drain and spin mode. Unit is working as designed. Gave customer instruct that a vibration is normal and depending on the load size the unit can shake a little more or possibly more aggressive depending on the load size. No issues at this time. Job complete
Near Austin, TX 78748
Leonardo
Job Details: 11/27/2020
RANGE WHIRLPOOL WFE320M0ES2 Arrived on site to replace control. Replaced control test unit and unit test good unit got to 350.
Near Georgetown, TX 78633
Jimmy J.
Job Details: 11/27/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site for ice maker issue. Spoke to Ed with Whirlpool Techline. He had me ensure the rod was free and opening and closing the door to allow ice to travel into ice tray. It was good. Ed also had me check that the yoke was lining up with the back of the ice tray to allow smooth movement of the auger. Also checked out good. Ed explained sometimes the ice can get fractured while traveling into the ice tray and break causing crushed cubes. This is normal operation and there is no repair needed. Job completed. SR# 7729377397
Near Whitney, TX 76692
Jonathan M
Job Details: 11/27/2020
REFRIGERATOR AMANA ABB2224WEB1 Arrived on site for refrigerator that’s not making ice. Inspected unit and work area. Attempted to jump icemaker and found icemaker would not turn. Tested voltage going to the icemaker and found proper voltage but voltage is not being sent to the motor. Replaced icemaker and tested unit. Unit is now working as designed. Call complete.
Near Kyle, TX 78640
Andrew
Job Details: 11/27/2020
OVEN GE JGBP28BEA6WH "Arrived on site to replace control panel from previous diagnosis. Replaced control and igniters are now receiving proper voltage. Found bake igniter not working. Swapped broil igniter with bake igniter Needing broil igniter to fix issues. ; ordrng 1 WB13K0003 (igniter,burner broil)"
Near , TX 78738
Robert
Job Details: 11/27/2020
REFRIGERATOR KITCHENAID KRSC703HPS00 Arrived on job to replace freezer door.
Near , TX 78640
Andrew
Job Details: 11/27/2020
DRYER WHIRLPOOL WGD6120HW0 "Arrived on site to replace parts from previous diagnosis. Replaced both control and UI following steps in service pointer W11498806. Tested unit, unit was still doing the same. When starting just a hum and it’ll kick out. Broken belt switch tested good. Found when starting unit motor was receiving proper voltage and as soon as it kick out voltage was not present. Called tech line to verify I was not missing anything else and tech line recommended changing motor as well. Attempted to remove blower wheel but was unsuccessful. Will need to break off wheel. Ordering blower wheel(WP697772). Office to reschedule. SR#7729370518; ordrng 1 WP697772 (blower wheel)"
Near Austin, TX 78749
Robert
Job Details: 11/27/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM00 Arrived on job for complaints of icemaker leaks. Tested water pressure and it’s good. Reconnect water line and cycle icemaker. Unit filled to proper level and no additional water entered.
Near Dripping Springs, TX 78620
Robert
Job Details: 11/27/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on job for complaints of damaged panel. Replaced panel.
Near Dripping Springs, TX 78620
Brandon
Job Details: 11/27/2020
OVEN WHIRLPOOL KOSE500ESS04 "Arrived on site for customer complaint of noise issue, found damage to baffle causing vibration during higher temps. Ordering baffle. ; ordrng 1 W11234761 (Baffle)"
Near Harker Heights, TX 76548
Tyler
Job Details: 11/27/2020
RANGE WHIRLPOOL WFE525S0JS0 Arrived on site for range needing previously diagnosed parts. Upon arrival I ran a diagnostic check to see if there any air codes but the customer stated they clear the codes and that prior to arrival they were getting an F5E one error. I then found that the air code was indicating the door latch was having a problem and not being registered as operating after customer use self clean. After installing the door Latch I was able to reassembled the unit and tested I verified that the oven thermostat was only at 1.1 and the thermal overload device as well as bake element and broiler element pass continuity and ohms test as well. At this point I found that the oven would still not turn the light off after the door switch was activated and the control board acted as if certain inputs would not compute. We will need to return with a new control board to finish repairs office to reschedule once the availability of part is known. ; ordrng 1 W11256088 (cntrl-elec)