Near Austin, TX 78737
Kevin
Job Details: 09/10/2020
DRYER WHIRLPOOL WED5620HW1 "Arrived on site and inspected dryer and found rattling during operation, added sound pad between motor mount and dryer base. Noise has stopped dryer is operating properly. Job complete."
Near Austin, TX 78701
Jacob
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite for unit having dent in right side door. looked at unit. Saw dent in right side door. Replaced door and nameplate. No issues at this time. Job complete
Near Austin, TX 78701
Luis
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 "arrived on site for damaged handle,removed damaged handle installed a new handle tested door operation good."
Near Salado, TX 76571
Tyler
Job Details: 09/10/2020
REFRIGERATOR BOSCH B26FT80SNS/01 I was on site for refrigerator that need a new air stack as well as water tank assembly. After installing all necessary parts I was able to reset the unit for leaks they were no issues before during or after repairs unit is now functioning as designed call complete
Near Georgetown, TX 78626
Cliff
Job Details: 09/10/2020
WASHER LG WM8100HWA Arrived on site to diagnose a washing machine that is not draining. Tested unit and found drain pump broken.
Near Lorena, TX 76655
Jonathan M
Job Details: 09/10/2020
WASHER WHIRLPOOL WTW5000DW2 Arrived on site for a washing machine that still tripping the breaker. Inspected unit and work area. I called Techline and spoke to Andrew SR# 7728550568. He had me go over all pertinent information regarding the GFI breaker with the homebuilder. He advised that with all the testing and the fact that the customer can run an extension cord to a different outlet and have it not trip the breaker is evident that the unit itself is not the issue. He stated that the unit would trip the breaker every time it went into the rinse or spin. He advised the builder that the unit needs to be on a standard outlet breaker and the unit should run as designed. Call complete.
Near New Braunfels, TX 78132
Richard
Job Details: 09/10/2020
RANGE KITCHENAID KDRS467VSS04 Arrived onsite for the range RF burner not working properly. During installation of manifold and switch found the parts to be defective. But during testing found that the orifice on the burner is causing the issue tried cleaning the orifice but was unsuccessful. Ordering LP conversion kit and we will drop off to customer they stated that they will install the orifice themselves. ; ordrng 1 W10810387 (cnvrsn-kit)
Near Austin, TX 78705
Jacob
Job Details: 09/10/2020
DRYER WHIRLPOOL WED560LHW1 Arrived onsite to replace part ordered by previous tech. Replaced belt. Tested unit. Unit test good. No issues at this time. Job complete
Near Cedar Park, TX 78613
Kayman
Job Details: 09/10/2020
COOKTOP KITCHENAID KCGD500GSS00 Arrived onsite for safety call cooktop with Burner valve stuck open. Upon inspection I found the RF burner knob stem twisted and mangled. I removed the stem and found the valve was stuck open I was not able to close. Unit will need a new manifold (W10907218) and possibly a switch harness (W10859820 ) for repair. office to R/S once safety is notified of diagnosis. ; ordrng 1 W10859820 (harns-wire)
Near Bastrop, TX 78602
Andy
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL WSR57R18DM02 Arrived on site for refrigerator making noise. Tested and inspected unit and found no abnormal noise while on site. Customer also pointed out top hinge bent. Straighten hinge. Customer then texted sound later in day and found there is loud noise. Ordering needed parts as well as hinge in case there is any remaining issue with hinge. No water leaks present at time of service. Office to schedule return trip. ; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10574469 (fan-scroll) and 1 W11103760 (harness) and 1 WP2169142 (evaporator fan blade) and 1 WP2261963 (hinge-door) and 1 WP505587 (sealer) and 1 WPW10359880 (motor-evap) and 1 WPW10383615 (thermistor)
Near Austin, TX 78717
Kayman
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL WRT314TFDW00 Arrived onsite for refrigerator not freezing in the FC well. Upon inspection and speaking with the customer I found that food takes about a week to get completely frozen. I accessed the evaporator and found only a partial frost pattern. I tested amp draw on the compressor and it tested good but the compressor was extremely hot to the touch. I waited about 30 mins and the compressor never turned off. The unit will need a sealed system repair and new compressor. Ordering compressor (WPW10507886) drier (W10843121) coupler (W10913906) evaporator (W10836706) requesting SS tech and 2 to 3 hours for repair office to R/S ; ordrng 1 W10836706 (evaporator) and 1 W10843121 (filter dryer) and 1 W10913906 (coupler) and 1 WPW10507886 (compressor)
Near Horseshoe Bay, TX 78657
James
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived on site and installed new control and evaporator motor with harness. Tested operation and found unit working properly. Job complete
Near Round Rock, TX 78665
Tommy
Job Details: 09/10/2020
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived onsite for oven staying on. Upon arrival found UI and control bad, replaced. All tested good. Job Completed."
Near Austin, TX 78738
Leonardo
Job Details: 09/10/2020
DISHWASHER WHIRLPOOL WDT790SAYM2 "Arrived on site to test unit for leaking during cycle, tested unit, found unit leaking from diverter motor, advised customer not to use unit, sump and motor ordered WPW10605057, office to reschedule.; ordrng 1 WPW10605057 (SUMP AND MOTOR )"
Near Waco, TX 76705
Jonathan M
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced icemaker and tested unit. Unit spun all the way around and filled with water. Unit appears to be working as designed.
Near New Braunfels, TX 78130
Robert
Job Details: 09/10/2020
RANGE WHIRLPOOL WFC150M0EW4 Arrived on job for complaints of burners not working properly. Found burners working properly some of the pans not flat so the center trigger of burners not recognizing pan.
Near Niederwald, TX 78640
Richard
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived onsite for the refrigerator damper control making a noise. Replaced damper control and noise is gone. Damper control tested good. Complete
Near Hutto, TX 78634
David S
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Arrived on site for fridge intermittently not cooling and no ice production. I inspected the unit and work area. I tested the evap fan, defrost heater, damper control , and ice box fan, all worked as designed. I found the freezer at temp and the fresh food section at temp with the compressor off.the compressor turned on, and the. Turned off 20 minuets later. I gained access to the compressor and did an amp draw on the start device, I found 8 amps and the compressor off. I unplugged the unit and let the pressure equalize and plugged the unit back in, I found the compressor not coming on. I replaced the old capacitor and start device with a set from truck stock. I plugged the unit in and the compressor started right up. I unplugged the unit and let the pressures equalize"
Near San Marcos, TX 78666
Richard
Job Details: 09/10/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for the dishwasher tripping the breaker. Ran diagnostics and found no issues with the dishwasher. Found that the dishwasher is has gfci breaker which could be weak causing the issue. Customer stated that they have an electrician coming out to check the electrical. Dishwasher tested good and no leaks detected. Complete
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 09/10/2020
DRYER WHIRLPOOL WED5000DW2 Arrived on site for dryer not operating. Found the drum light working but the Door switch actuator was broken off. Replaced door switch and tested unit. Operating as designed. Call complete.
Near , TX 78654
James
Job Details: 09/10/2020
DISHWASHER KITCHENAID KDPE234GPS0 Arrived on site and tested operation. Found motor fault and heater fault. Ran diagnostics and found unit fills with water but does not run wash motor. Diverter and dispenser operating properly as well as heater. Unit will need new wash motor to repair. Office to schedule return services due to part is out of stock; ordrng 1 W11085683 (pump&motor)
Near Rogers, TX 76569
Jonathan M
Job Details: 09/10/2020
REFRIGERATOR FRIGIDAIRE FFHS2311PF5 "Arrived on site for a refrigerator that is still frosting up in the freezer section. Inspected unit and work area. Found door gasket not completely aligned on the door and causing more frost buildup on the side of the freezer. Reformed gasket and used silicone to seal up Heather holes along the liner. Advise customer to wait 24 to 48 hours to see if Rossville dad continues and if further issues persist, will need a new gasket. Unit is working as designed. Call complete."
Near Elgin, TX 78621
Andy
Job Details: 09/10/2020
FREEZER WHIRLPOOL WRX735SDBM00
Near Georgetown, TX 78633
Tyler
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived on site to repair a previously diagnosed defrost issue in the fresh food compartment. After installing the UI panel as well as the main harness motor evap assembly I was able to retest the unit and everything is functioning as designed. Call complete
Near Austin, TX 78746
Kevin
Job Details: 09/10/2020
DRYER MAYTAG MED5500FC0 "Arrived on site to replace heating element from previous diagnosis. Replaced element, thermal fuse and cutoff tested good. Unit is heating and operating as intended. Job complete."
Near Killeen, TX 76549
Al
Job Details: 09/10/2020
DRYER WHIRLPOOL WED4950HW0 Arrived on site and inspected dryer not starting.Confirmed and checked voltage at the outlet and got 0/0/0Tripped the breaker and pressed the start button and the breaker tripped and the lights flickered.Advised customer to contact an electrician to correct the issue.Parts listed as use on return after customer gets the outlet repaired.Job complete Repair kit wheel used on call
Near Austin, TX 78735
Luis
Job Details: 09/10/2020
REFRIGERATOR JENN-AIR JSC23C9EEM00 "Arrived on site for door issues. Replaced defective freezer door checked door seal good,ran diagnostics icemaker passed ran fill test passed.
Near Lorena, TX 76655
Jonathan M
Job Details: 09/10/2020
WASHER WHIRLPOOL WTW5000DW0 Arrived on site for a washing machine that won’t except a new wash plate into the unit. Inspected unit and work area. Found old wash plate had completely rusted out and rusted onto the gear case not allowing the new wash plate onto the gear shaft. Attempted to remove rust buildup but was unable to.
Near Austin, TX 78729
Kayman
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived onsite for refrigerator compressor making rattling noise. Upon inspection I found the compressor makes a rattling sound on initial start up. I added some pads between the compressor and bottom of the frame of the unit. The unit sounds and is working as designed at this time. No more rattle. Job complete.
Near Leander, TX 78641
Kayman
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL WRF989SDAM02 "Arrived onsite for refrigerator loosing cool in both sections. Upon inspection I found a large mass of ice build up on the RC evaporator cover indicating a defrost issue. Since the frost was too much for me to steam this visit I tested the resistance of the RC evap thermistor as well as the cavity thermistor the RC evap = 6.9k or about 20 degrees and the RC cavity read at 14.5k or about 40 degrees. I advised the resident would need to defrost the unit for 48hours for us to properly diagnose and repair. Evap cover (WPW10501260) drip pan (W11457241) RC harness with thermistor) (WPW10277799) control (WPW10589837). Office to RS due to the availability of some parts. Job complete. ; ordrng 1 W11457241 (DRIP PAN ) and 1 WPW10277799 (harns-wire) and 1 WPW10501260 (cover-evap) and 1 WPW10589837 (cntrl-elec)"
Near Georgetown, TX 78633
Tyler
Job Details: 09/10/2020
DISHWASHER KITCHENAID KDTE234GPS0 Arrived on site for dishwasher that had a broken soap dispenser door. Upon arrival found that the sliding door to the soap dispenser publication was broken off due to brackets breaking internally. Installed a new soap dispenser end of the unit and re-tested for functionality unit is now working as designed call complete
Near New Braunfels, TX 78132
Richard
Job Details: 09/10/2020
REFRIGERATOR JENN-AIR JFFCC72EHL01 Arrived onsite for the refrigerator ice maker with ice build up. Upon arrival found that the ice container was empty and ice maker was turned off. Turned ice maker back on and ran diagnostics and found no issues with the ice maker it passed test 120. Ran test 97 ice maker fill test and it passed and no leaks detected.
Near New Braunfels, TX 78130
Robert
Job Details: 09/10/2020
WASHER WHIRLPOOL MVWC565FW1 Arrived on job for complaints of not advancing. Ran diagnostics and found code for long fill. Ran diagnostics cycle and drain line too far in drain pulling water out of tub. Corrected drain hose and test. No leaks detected at time of service.
Near Leander, TX 78641
Lou
Job Details: 09/10/2020
MICROWAVE WHIRLPOOL WMH53521HB5 "Arrived on site to inspect microwave missing the turntable drive. Upon further inspection, I removed the turntable and found the drive missing. I installed a new drive and tested. Unit is operating as designed. Job completed."
Near New Braunfels, TX 78132
Noah D
Job Details: 09/10/2020
REFRIGERATOR KITCHENAID KRFC300ESS03 "Arrived on site to inspect fridge and install filter head, replaced filter head and full stream of water was returned, ice maker filled, needed new filter (will speak to office) , customer provided one and no leak were found. Complete"
Near Seguin, TX 78155
Noah D
Job Details: 09/10/2020
WASHER MAYTAG MVWB835DW0 "Arrived on site to inspect washer for not draining, upon inspection found the drain pump not functioning immediately
Near Seguin, TX 78155
Noah D
Job Details: 09/10/2020
WASHER WHIRLPOOL WTW4955HW1 "Arrived on site to inspect washer for leaking, upon inspection found a large hole in outside tub, ordering tub, office to reschedule ; ordrng 1 W10238320 (TUB)"
Near Austin, TX 78717
Kayman
Job Details: 09/10/2020
WASHER WHIRLPOOL MVWB835DC5 Arrived onsite for washer leaking from dispenser. Upon putting the unit into diagnostics I found a stored error code for a failed inlet valve. I replaced the valve and unit is working as designed. I did notice after replacing the valve and testing the upper part of the dispenser tray will drain into the lower plastic valve assembly and seep into the tub. I explained that this is normal but if they have any more issues to please reach out to us. Job complete.
Near New Braunfels, TX 78132
Noah D
Job Details: 09/10/2020
VENTHOOD UNKNOWN WVU37UC6FS "Arrived on site to inspect vent for not spinning, upon inspection found the control buzzing but no movement in vent fan, ordering control and fan. Office to reschedule ; ordrng 1 W11099719 (CONTROL) and 1 W11099742 (VENT ASSEMBLY )"
Near New Braunfels, TX 78132
Noah D
Job Details: 09/10/2020
RANGE WHIRLPOOL WEG750H0HZ0 "Arrived on site to inspect oven for display issues , spoke with Techline due to repeat issues, found both microwave and oven on same breaker, Techline stated it is a incoming voltage issue, ordering ACU due to voltage, instructing customer to make dedicated breakers for units. Sr # 7728764221 office to reschedule; ordrng 1 W10868154 (ACU )"
Near Austin, TX 78703
Jacob
Job Details: 09/10/2020
REFRIGERATOR GE ZIS42NCA Arrived onsite to replace part ordered. Replaced evaporator fan motor. Tested unit. Unit test good. No issues at this time. Job complete
Near Seguin, TX 78155
Noah D
Job Details: 09/10/2020
RANGE AMANA AER6303MFS2 "Arrived on site to inspect oven for not working, upon inspection found the 220v outlet with only 160v and a bad leg on outlet, instructed customer to have electrical check outlet. Complete"
Near Austin, TX 78745
Kevin
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ "Arrived on site to test unit for not cooling. Found evaporator frosted over. Took picture of frost. Ran test 6 got 01 meaning heater is getting proper voltage. Ran test 38 and nothing happened. Verified with multimeter heater is receiving proper voltage. Heater OHM good. Checked connections found right side connection not properly connected. Secured connection, tested unit, unit works good. Informed customer unit needs to thaw out at least 24hrs. for unit to properly work. Sr#7728768952"
Near Seguin, TX 78155
Noah D
Job Details: 09/10/2020
OVEN WHIRLPOOL WOS11EM4EB01 "Arrived on site to inspect door for not closing correctly, installed glass piece and found no change to the positioning of the door. Ordering inner door panel and nameplate. Office to reschedule ; ordrng 1 8303698 (INNER DOOR) and 1 W10481434 (NAMEPLATE)"
Near Leander, TX 78641
David S
Job Details: 09/10/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived on site to install previous diagnosed part. I gained access to the main control and replaced with new. I ran the unit through a diagnostic cycle. The unit operated as designed. No water leaks detected.
Near , TX 78619
Robert
Job Details: 09/10/2020
WASHER MAYTAG MHW5100DW0 Arrived on job for complaints of not starting. Found the washer stuck in drain traced it back to control board.
Near Marble Falls, TX 78654
James
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL WRF560SMHZ00 Arrived on site and found ice forming at rear of freezer compartment coming from the fill tube over flowing. Found ice maker fill tube leaking through top vent. Installed new fill tube and fill tube extender from ice maker kit. Unit tests good. Job complete
Near Cedar Park, TX 78613
Tommy
Job Details: 09/10/2020
MICROWAVE WHIRLPOOL WMC30516HZ0 "Upon arrival found it was microwave, customer said microwave was loud. Tested unit through heating several times found unit operating as designed job completed."
Near Georgetown, TX 78633
Cliff
Job Details: 09/10/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site to diagnose a microwave that is arcing. Tested unit and found courts cover inside of unit damaged. Cover will need to be replaced to complete repairs. .; ordrng 1 W10915651 (cover-plt)
Near Cedar Park, TX 78613
Tommy
Job Details: 09/10/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived onsite for oven error code F8E0. Upon arrival also found F6E4, replaced control and tested unit all tested good. Job Completed."
Near Austin, TX 78734
Brandon
Job Details: 09/10/2020
DRYER WHIRLPOOL WED5000DW2 "Arrived on site for customer complaint of unit not heating, found cutoff failed, I replaced cut off, unit tested good."
Near Cedar Park, TX 78613
David S
Job Details: 09/10/2020
RANGE JENN-AIR JIS1450DP1 "Arrived on site for range not having any power. I inspected the unit And work area. I gained access to the back on the unit and tested for voltage. I found no voltage to the unit. I tested the bake, broil, and convection element, all tested good. I tested the thermal fuse and found it failed. I replaced the thermal fuse. I inspected the outside breaker and found it tripped. I reset the breaker, and found the range coming on. I t step the units operations and all tested good. Job complete."
Near Leander, TX 78641
Kayman
Job Details: 09/10/2020
REFRIGERATOR KITCHENAID KRFC704FPS00 Arrived onsite for ice build up in Freezer section of refrigerator. Upon inspection I found the drain completely clogged at the back of the unit. The drain tube I was sent with for SP W11397260 is too big for this unit. I removed the drain tube and cleared an obstruction I found the unit draining when I did this so no need to steam out the drain. I replaced the drain tube. Unit is working as designed at this time. Job complete.
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 "Arrived on site for both sides of fridge not cooling. Ran temps and didn’t get lower than 38 on freezer side. Ran diagnostics and was able to get coils defrosted with heater. Tested unit and found very poor frost pattern. Unit suspected to have a leak or insufficient compressor. Ordering W10507884 compressor, WP2188823 evap, WPW10143759 dye dryer, and W10913906 coupler. ; ordrng 1 C-NOTE (SEALED SYSTEM TECH NEEDED AND WEIGH THE CALL 2 HOURS) and 1 W10507884 (COMPRESSOR ) and 1 W10913906 (COUPLER) and 1 WP2188823 (EVAP) and 1 WPW10143759 (DYE DRYER)"
Near Waco, TX 76710
Jonathan M
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL WRS588FIHW00
Near Austin, TX 78701
Jacob
Job Details: 09/10/2020
DRYER WHIRLPOOL WED560LHW0 Arrived onsite for unit making noises while unit is in use. Tested unit. Found that dryer vent hose was the cause of the noise. Let maintenance know that vent hose needs to be secured better to unit. No issues at this time. Job complete
Near Austin, TX 78737
Luis
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL KRFC704FSS00 "Arrived on site to replace cover and harness. Found new cover shipped was white unit needs grey cover,ordering new cover; ordrng 1 W11394920 (COVER (GREY))"
Near Austin, TX 78702
Jacob
Job Details: 09/10/2020
DRYER WHIRLPOOL WED4800BQ1 "Arrived onsite for unit not drying clothes. Tested unit. Unit test good. Upon further investigation, found that the vent hose was clogged full of lint and had a bend in the hose. Let landlord know of the issue. Spoke to tenant and showed them the clog in vent hose full of lent and bend in vent hose. Also let both landlord and tenant know that there may be more lint inside the wall side as well. They will need to call a different company to clean out clog in wall. No issues at this time.
Near Marble Falls, TX 78654
James
Job Details: 09/10/2020
WASHER MAYTAG MVWX700XL2 Arrived on site and found long fill error and flood state error. Found when water turned on at wall the unit begins filling with cold water. Found valves to have failed. Replaced valves and tested operation. Unit tests good. Job complete
Near Burnet, TX 78611
James
Job Details: 09/10/2020
DRYER MAYTAG MED3500FW0 Arrived on site and tested operation. Found heater not working. Accessed heater and found to have failed. Vacuumed lint from unit and installed new heater. Tested operation and found unit working properly. Job complete
Near Leander, TX 78641
Lou
Job Details: 09/10/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to inspect dishwasher not cleaning dishes. Upon further inspection, I placed the sunlit in diagnostics showing error code F4E3-motor not running. Cleared the code and continued with testing. Unit dispensed water into the tub and the motor failed to come on. I advanced through diagnostics and the drain pump, dispenser and element all operated properly. I am ordering the sump/motor assembly and element and will return with prescreened parts. No water leaks observed during service. Office to schedule return service.; ordrng 1 W10518394 (heater) and 1 W11025157 (pump&motor)"
Near Lago Vista, TX 78645
Lou
Job Details: 09/10/2020
REFRIGERATOR JENN-AIR JFC2070KRS "Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the unit turned off. I turned the unit on at the UI and remove the evap cover and inspected the frost pattern on the evaporator. Also, using my multimeter, I monitored amp,draw at the compressor. At the beginning, the compressor was showing 1.90amps and only the frost 2 coils on the evaporator had frost. Continued to monitor for approximately 30 mins and the only change was the compressor amp draw continued to go up. At the end of testing, the compressor amp draw was 2.12amps and there was no change in the frost pattern. I am ordering the compressor, drier, access valve, and both FC drawer rails and CNOTE-2 HR JOB and office to schedule return service. Unit left unplugged for safety, no water leaks observed during service.; ordrng 1 CNOTE (2HR JOB) and 1 TJ90SF8404 (ACCESS VALVE ) and 1 W10160407 (compressor) and 2 WP13031602 (slide- dra)s and 1 WPW10143759 (dryer)"
Near New Braunfels, TX 78130
Noah D
Job Details: 09/10/2020
RANGE JENN-AIR JGRP430HL00 "Arrived on site to inspect oven for gas smell and hot air, upon inspection found the exhaust was prevalent when vent was not on, turned on vent and found no issues. Working to specs Sr# 772875236. Complete"
Near Seguin, TX 78155
Noah D
Job Details: 09/10/2020
DISHWASHER WHIRLPOOL WDF330PAHS3
Near New Braunfels, TX 78130
Robert
Job Details: 09/10/2020
REFRIGERATOR KITCHENAID krfc302ess00 Arrived on job for complaints of noise in refrigerator. Tested damper door and customer confirmed that is the noise. Replaced damper and now noise level normal. No leaks detected at time of service.
Near Killeen, TX 76549
Al
Job Details: 09/10/2020
WASHER WHIRLPOOL WTW4955HW1 "Arrived on site to install previously ordered parts.Unit was disassembled from previous tech, so I installed the gearcase, hub, actuator, screws and cam.Calibrated and service tested the unit and unit tested as designed.All water lines were dry at the time of service.Customer satisfied Job complete"
Near Killeen, TX 76549
Chase
Job Details: 09/10/2020
WASHER WHIRLPOOL WTW4955HW1 "Arrived on site to check washer for noise and vibration. Found gearcase mounting bolt on right rear side not fully seated and pulley nut not as tight as it should be. This was causing the excessive vibration. Tested the washer multiple times on spin and vibrations is now normal but there is a plastic rubbing/ticking sound that is coming from somewhere under the washplate or from underneath on the cam assembly. Was unable to determine the cause of the noise but it is not normal and we need to replace those components one more time and if noise persists tech line and Whirlpool will need to be contacted.
Near Johnson City, TX 78636
Brandon
Job Details: 09/10/2020
WASHER MAYTAG MVWB835DW3 "Arrived on site for customer complaint of unit not powering on, found 5 vdc getting to panel, but panel was not responding
Near Lakeway, TX 78734
Brandon
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site for customer complaint of unit freezing items in fresh food section and rattling noise. I found noise coming from unit not being level, I leveled unit. Tested good. I adjusted defrost settings, and adjusted temperature setting
Near Austin, TX 78704
Jacob
Job Details: 09/10/2020
WASHER MAYTAG MVWB765FW3 "Arrived onsite for unit UI panel not allowing selection for different wash cycles. Tested unit. UI panel was lighting up, however. Unit would not allow user to choose settings. Replaced control. Tested unit. Did not resolve issue. Replaced latch to unit. Tested unit. Unit test good. No leaks at this time. Job complete"
Near Horseshoe Bay, TX 78657
James
Job Details: 09/10/2020
ICE MACHINE KITCHENAID KUID508ESS1 Arrived on site and tested operation. Found start replay and over load have failed. Installed new overload and relay. Tested operation and found unit working properly. Job complete
Near Austin, TX 78733
Kevin
Job Details: 09/10/2020
WASHER MAYTAG MVWB765FW1 Arrived on site to test unit for loud screeching noise. Found gear case is starting to leak oil. Attempted to remove agitator and found that it was seized.
Near Lago Vista, TX 78645
Lou
Job Details: 09/10/2020
DISHWASHER KITCHENAID KDPM604KPS0 "Arrived on site to inspect dishwasher error code. Upon further inspection, I place the unit in diagnostics and found error code F8E4. Cleared the code and continued with testing. At the end of testing, the error code reappeared. I removed and replaced the float switch, cleared the code and retested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Manor, TX 78653
Matthew
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM05 "Arrived onsite for freezer door film not coming off. Called tech line for assistance and recommended if adhesive could not be removed, just replace the freezer door. SR#7728766817. Will need to order LW11258444, stainless steel freezer door.; ordrng 1 LW11258444 (DOOR)"
Near Lago Vista, TX 78645
Lou
Job Details: 09/10/2020
RANGE GE JT3000SF5SS "Arrived on site to install previously diagnosed and ordered parts. Due to the oven door hinge failures and ge techline recommendations, I removed and replaced both hinges and tested. Unit is operating as designed. No gas leaks detected during service, job completed."
Near Georgetown, TX 78626
Cliff
Job Details: 09/10/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site to diagnose a oven with a control panel that is not responding to user input. Tested unit and found unit operating properly at this time but if moisture from oven cavity reacts with control panel it locks up. Panel will need to be replaced to complete repairs. Office will need to set a return appointment due to part availability.; ordrng 1 W11297709 (UI)
Near New Braunfels, TX 78132
Richard
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL WRS325SDHB01 Arrived onsite for the refrigerator ice maker not working properly. Replaced ice maker and it tested good and filled with water no leaks detected complete
Near Cedar Park, TX 78613
Lou
Job Details: 09/10/2020
DISHWASHER KITCHENAID KDTM354DSS5 "Arrived on site to inspect dishwasher console not responding. Upon further inspection, I found some lights lit up on the console but it would not respond to pressing any of the buttons. I also found the vent deflector not attached to the vent and is allowing water to leak inside the door panels. I removed the outer door panel and found where water had leaked onto the vent and dispenser. I removed the console harness from the main control and closed the door and the drain pump came on. I am ordering the console, main control and vent and office to schedule return service. No water leaks observed during service.; ordrng 1 W10803367 (panel-cntl) and 1 W11368631 (CONTROL) and 1 WPW10469574 (vent asm)"
Near Austin, TX 78737
Luis
Job Details: 09/10/2020
REFRIGERATOR GE PYE22KSKFSS "Arrived on site for no cool. Unit completely powered off,power at outlet power cycled unit,no lights no fans. Found burned traces on control,installed a new control same issue traced wires through cabinet diagnosed broken wire in cabinet,called tech support to verify.
Near Austin, TX 78717
Jimmy J.
Job Details: 09/10/2020
OVEN WHIRLPOOL WOS51EC0HS02 Arrived on site for oven getting too hot. Ran temps with oven set at 350 but averaging 365. Adjusted calibration -10 degree offset to correct from getting too hot in oven. Tested temps again and found the unit cycling between 338 to 363 degrees leaving the unit with an average temp of 350.5 degrees. Job complete.
Near Austin, TX 78744
Leonardo
Job Details: 09/10/2020
MICROWAVE WHIRLPOOL WMH31017HS4 "Arrived on site to test unit for no power, checked unit found blown fuse, replaced fuse, test unit by heating water for one minute, water heating, unit working correctly, job complete."
Near Austin, TX 78731
David Z
Job Details: 09/10/2020
REFRIGERATOR JENN-AIR JFC2290REP02 Arrived on site To replace freezer compartment door. Replaced door and transferred handle. All is now working as designed. Call complete.
Near Buda, TX 78610
Robert
Job Details: 09/10/2020
DRYER MAYTAG MEDX655DW Arrived on job for complaints of not starting. Found the door switch broken. Replaced switch and test.
Near Georgetown, TX 78633
Tyler
Job Details: 09/10/2020
WASHER WHIRLPOOL WFW6620HW0 Arrived on site for washer that would not turn on and showing a locking code. Upon further inspection I found that I could not even put the washer into a diagnostic test because the UI would not respond I tested for proper voltage from the main control to the UI I found that it was playing the right power but that the UI occasionally would just not respond to communicate back to the ACU. I did attempt to install a new user interface control and after running a few test I was able to get the washer working about 90% of the time but I found that there is still a communication issue between the main UI and the ACU main control we will need to return with a new ACU in order to make the final repairs to the washer Office to reschedule due to parts being out of stock; ordrng 1 W11322905 (cntrl-elec)
Near Georgetown, TX 78633
Tyler
Job Details: 09/10/2020
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site for washer grinding and hitting edge of units frame. Customer stated unit would make a grinding sound during agitation and bang around off balance during spin cycle. I ran a test cycle for both of those cycles and found the gear case is internally grinding but has also stated breaking free of the hub mounting it down and is leading to tub getting thrown off balance during spin. Attempted to remove gear case but found wash plate locked to gear case even after screw was removed. Unit will need a rebuild of both tub/basket, gear case, splutch, etc.. Need weighed for 2 hrs and 2 techs; ordrng 1 W10528947 (drive hub kit) and 1 W10752187 (screw) and 1 W10752283 (washplate) and 1 W10752719 (basket) and 1 W10759923 (nut) and 1 W11219115 (TUB) and 1 W11283592 (motor-drve) and 1 W11385424 (RETAINER ) and 1 W11395618 (CAPACITOR ) and 1 WP8533928 (screw) and 6 WP8533953 (screw)s and 1 WPW10006384 (drive belt) and 1 WPW10215093 (clean out filter)"
Near Lago Vista, TX 78645
Lou
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM14 "Arrived on site to install previously diagnosed and ordered parts. Due to the ice dispenser motor failure, I removed and replaced the motor and shaft and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78717
Jimmy J.
Job Details: 09/10/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site for clock running too fast in control. Found WIFI was never turned on. Helped customer download the whirlpool app and connect account to microwave/oven. Clock has been reset and will keep the correct time. Job complete.
Near Austin, TX 78758
David Z
Job Details: 09/10/2020
DRYER WHIRLPOOL WED560LHW0 Arrived on site to install belt switch to resolve dryer no start. Replaced belt safety switch and retested. Unit is now running and operating as designed. Call complete.
Near Dripping Springs, TX 78620
Brandon
Job Details: 09/10/2020
REFRIGERATOR FRIGIDAIRE LFHT1817LB4 "Arrived on site for customer complaint of unit not cooling, found defrost heater open and defrost thermostat open, I replaced both parts, unit tested good."
Near Bee Cave, TX 78738
Richard
Job Details: 09/10/2020
OVEN JENN-AIR JGRP548HL00 Arrived onsite for the range not working properly and oven rack not working correctly. During testing found that could not put range into diagnostics. And found that the oven rack is retracting back when out. There is a service pointer for the racks. Ordering racks and ordering controls for the oven beeping while operating and not preheating intermittently. Office to schedule ; ordrng 1 W10871065 (CONTROL BOARD ) and 1 W11100277 (CONTROL BOARD ) and 1 W11110768 (cntrl-elec) and 2 W11111342 (RACKS )s and 1 W11219188 (UI)
Near Georgetown, TX 78633
Cliff
Job Details: 09/10/2020
WASHER WHIRLPOOL MVWX655DW2 Arrived on site to diagnose a washing machine that is not cycling. Tested unit and found drain pump wiring not connected. Reset wiring to proper position and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Bastrop, TX 78602
Matthew
Job Details: 09/10/2020
MICROWAVE GE JVM3160RF6SS "Arrived onsite for microwave sparking and tripping breaker. Unit is having high voltage issues. Need to order magnetron, capacitor and diode. Bringing fuse and thermal fuse just in case. Could not locate parts, need research. Office to reschedule.; saved tckt"
Near Dripping Springs, TX 78620
Robert
Job Details: 09/10/2020
DISHWASHER GE GDF540HSF2SS Arrived on job for complaints of not running. Ran diagnostics and found code for communication recommended replacement of control. ; ordrng 1 WD21X22276 (kit main board)
Near Seguin, TX 78155
Noah D
Job Details: 09/10/2020
WASHER WHIRLPOOL WFW5620HW "Arrived on site to inspect washer for having issues filling, upon inspection found the water level switch faulty, replaced switch. No problems found. Complete"
Near Bee Cave, TX 78738
Richard
Job Details: 09/10/2020
REFRIGERATOR KITCHENAID KRSC703HBS00 Arrived onsite for the refrigerator FF section not cooling. During testing found that the evaporator frozen solid. Advised customer that it will need to be de thawed. Did a long defrost test and couldn’t really hear the sizzling sound due to ice build up. Evaporator fan did not come on during testing. Thermistors checked ok in diagnostics. Ordering all parts to fix the issue. Office to schedule ; ordrng 1 W10316760 (thermistor) and 1 W10316760 (thermistor) and 1 W10857624 (heater) and 1 W11098695 (fan-scroll) and 1 W11172798 (cntrl-elec) and 1 W11340158 (UI) and 1 WPW10226427 (cntrl-elec)
Near Georgetown, TX 78626
Tyler
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Arrived on site for refrigerator needing a previously diagnosed filter housing. After installing new part I retest the unit to ensure that everything was getting water supply to there are no leaks before during or after repair and use it is now functioning as designed call complete
Near Harker Heights, TX 76548
Al
Job Details: 09/10/2020
REFRIGERATOR FRIGIDAIRE FRS6LF7FS4 Arrived on site and inspected icemaker.Removed and replaced it.Also checked supply lines at the valve.Customer told to wait approximately 24 hours for ice production
Near Austin, TX 78705
Leonardo
Job Details: 09/10/2020
RANGE WHIRLPOOL WFE515S0JS0 "Arrived on site to test unit for oven making loud vibrating noise, test unit, could not find any vibration, advised tenet to observe if washer could be causing vibration, job complete."
Near Austin, TX 78749
Luis
Job Details: 09/10/2020
REFRIGERATOR KITCHENAID KSCS23FVMS01 "Arrived on site for cooling compliant. Main control shutting itself on and on diagnosed a defective main control
Near Austin, TX 78703
Jacob
Job Details: 09/10/2020
WINE COOLER KITCHENAID KUWL204ESB02 Arrived onsite for unit not cooling. Tested unit. Kept hearing start device trying to turn on compressor. Compressor was not responding. Also possibly a sealed system issue. Ordered parts. Rescheduled with customer. ; ordrng 1 8201787 (compressor) and 1 W10163273 (drier-tube) and 1 W10778965 (overload) and 1 W10778966 (thermistor)