Near Granite Shoals, TX 78654
Jonathan S
Job Details:
06/04/2020
DRYER WHIRLPOOL WED5620HW0
"Arrived on site with 2nd man to install previous diagnosed parts. Removed failed control and UI, installed new. Assembled unit and tested operation. All tested good.
Near Austin, TX 78739
Leonardo
Job Details:
06/04/2020
RANGE THERMADOR SGSX305FS/ 04
Arrived on site to replace right front potentiometer. Replaced part test unit and unit test good job complete.
Near Marble Falls, TX 78657
Jonathan S
Job Details:
06/04/2020
REFRIGERATOR JENN-AIR JS48SEDBDA
"Arrived on site for refrigerator, freezer not freezing. Inspected unit and work area. Found miner damaged on access panel. Found evaporator frozen over and drain pan empty. Performed diagnostics mode and tested defrost cycle. Found heater drawing 3. amps, within range. Found defrost drain pan kit has been replaced twice and unit leaning back to help drain. Contacted service manager and spoke with on diagnostics.
Near , TX 78640
Leonardo
Job Details:
06/04/2020
RANGE WHIRLPOOL WFE525S0JZ0
Arrived on site to replaced panel. Replaced panel test unit and unit test good job complete.
Near Lakeway, TX 78734
Robert
Job Details:
06/04/2020
COOKTOP JENN-AIR JGCP548HL00
Arrived on job to replace orifice holder. The cooktop will have to be pulled out needs two man. Please send RJ as one of them. ; saved tckt
Near Austin, TX 78738
Robert
Job Details:
06/04/2020
DISHWASHER GE PDW7880P00SS
Arrived on job for complaints of not draining and gasket damaged. Found drain blockage and gasket torn. Replaced gasket and removed blockage. No leaks detected at time of service.
Near Georgetown, TX 78626
Lou
Job Details:
06/04/2020
REFRIGERATOR KITCHENAID KRFC300ESS03
"Arrived on site to inspect refrigerator no cool. Upon further inspection, the unit was plugged in but could not hear the compressor running. Opened the unit RC doors and found the RC section very warm as was the FC section. Pulled the unit out and removed the back cover and checked amp draw from the compressor. Amp reading was .68amps. Placed the unit in diagnostics and tested the compressor and fans. Fans are operating as designed and the compressor came on but was extremely hot as were the lines coming out of the compressor. Advised the customer of my findings and am ordering the compressor, dryer, access valve, evaporator, CNOTE-2HR JOB & CNOTE-OFFICE TO SCHEDULE RETURN SERVICE. Unit not connected to water.; ordrng 1 CNOTE (2HR JOB) and 1 CNOTE (OFFICE TO SCHEDULE RETURN SERVICE ) and 1 TJ90SF8404 (ACCESS VALVE) and 1 W10507884 (compressor) and 1 W11256565 (evaporator) and 1 WPW10143759 (dryer)"
Near Austin, TX 78745
Luis
Job Details:
06/04/2020
REFRIGERATOR WHIRLPOOL WRT311FZDM01
Arrived on site for no ice. Icemaker running through a normal cycle no,water entering icemaker,removed cover found harness full inserted to valve in compressor compartment. Installed harness correctly to valve tested icemaker passed water filled icemaker"
Near Temple, TX 76504
Al
Job Details:
06/04/2020
REFRIGERATOR WHIRLPOOL ED5VHGXMQ10
Arrived to install previously ordered part.Removed and replaced the bracket and replaced it.Reassembled and unit dispensed as designed
Near Round Rock, TX 78665
David S
Job Details:
06/04/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0
Arrived on site for dishwasher not washing the dishes very well. I inspected the unit and work area. I found the pump and motor assembly working properly. I found the second level spray arm has some debris in the spray jets. I am ordering the second level spray arm WPW10498900 to complete the repair. No water leaks detected at this time Customer stated he would just like the spray arm dropped off or shipped to him when it arrives. Job complete.; ordrng 1 WPW10498900 (spray arm)
Near Austin, TX 78749
Kevin
Job Details:
06/03/2020
WASHER WHIRLPOOL WFW92HEFC0
"Arrived on site and tested all parts related to detergent dispenser, spoke with tech line they recommended replacing expansion board but this did not cause any noticeable difference. Reason for dispenser not working is unknown, cannot correct issue or narrow down necessary part, job complete. 7727978497"
Near Pflugerville, TX 78660
David S
Job Details:
06/03/2020
RANGE WHIRLPOOL WFC310S0ES3
Arrived on site to install previous diagnosed parts. I removed the failed control and installed new. I tested the unit. All operations function. Job complete.
Near Austin, TX 78752
Jacob
Job Details:
06/03/2020
DISHWASHER WHIRLPOOL WDFE505W0JS0
Arrived onsite for unit having damage to panel. Looked at unit. Saw damage to panel. Replaced panel. No issues at this time. Job complete
Near Austin, TX 78757
Jacob
Job Details:
06/03/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01
Arrived onsite for unit having scratches to refrigerator door handle. L
Near Austin, TX 78741
Kevin
Job Details:
06/03/2020
MICROWAVE WHIRLPOOL WMH32519HZ3
"Ride on site and inspected microwave and found voltage is constantly supplied to counter light socket. Replaced control board and customer supplied a new lightbulb and it is now operating properly, job complete"
Near Kempner, TX 76539
Cliff
Job Details:
06/03/2020
REFRIGERATOR KITCHENAID KFIS29PBMS00
Near McQueeney, TX 78123
Noah D
Job Details:
06/03/2020
ICE MACHINE KITCHENAID KUIX306ESS2
"Arrived on site to inspect icemaker for cleaning light, instructed customer on how to use cleaner and complete a cycle to get rid of gunk. Job complete"
Near San Marcos, TX 78666
Richard
Job Details:
06/03/2020
WASHER WHIRLPOOL WTW7500GC2
Arrived onsite for the washer not draining. Upon arrival found that the washer is not hooked up to a water supply. Did find error codes for a water valve issue but not able to test because there is no water supply. Reset codes per customer request. Complete
Near Copperas Cove, TX 76522
Cliff
Job Details:
06/03/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02
"Arrived on site to replace previously ordered parts for refrigerator. Replaced board and found no change with dripping. Reinspected unit and found due to misshaped waterline, line was not fully seated into valve causing airgap. Due to possibly damage valve replaced it. Also removed misshaped portion of lines and re-mounted them. All is working properly at this time and no leaks were found after services were performed."
Near Kyle, TX 78640
Kevin
Job Details:
06/03/2020
REFRIGERATOR WHIRLPOOL WRS325SDHW01
"Arrived on site and inspected refrigerator and found there is several frozen water droplets on top of freezer door, took picture. Corner door stop is missing, took picture, and although door is level handles are not, took picture. Reported all to techline. They said Frozen water droplets are minimal and aren’t causing an issue, door stop is not shown as an orderable part and doors are level and handles aren’t adjustable. 7727768052; ordrng 1 CORNERDOORSTOP (IN PICTURE )"
Near Liberty Hill, TX 78642
Lou
Job Details:
06/03/2020
REFRIGERATOR KITCHENAID KRMF706ESS01
"Arrived on site to inspect refrigerator noises. Upon further inspection, I removed the right crisper drawer and found standing water/ice in the bottom of the RC section. I disassembled the RC section and using my wet vac, removed the water/ice. I removed the RC evap cover and found where the damper motor was rusted and the damper retainer and support styrofoam were damaged and the small pieces that were breaking off were going into the evap drain tube and clogging it. Using my steamer, I removed the ice from the evap drain pan and drain tube. I removed and replaced the damper and using foil tape, I taped up the remaining portions of the retainer and support until I can return to replace them. I am ordering the retainer and support and will return with all prescreened parts. No water leaks observed during service.; ordrng 1 W11225849 (retainer) and 1 W11230117 (support)"
Near Austin, TX 78752
Jacob
Job Details:
06/03/2020
RANGE WHIRLPOOL WFE505W0JS0
Arrived onsite for unit having damaged panel. lol at unit. Found damage to panel. Replaced panel. No issues at this time. Job complete
Near Manor, TX 78653
Eman J.
Job Details:
06/03/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02
Arrived onsite for refrigerator not making ice. Tested system found fill tube cracked. Ordering fill tube 12961401; ordrng 1 12961401 (tube w/waterline)
Near Spicewood, TX 78669
Brandon
Job Details:
06/03/2020
DISHWASHER GE ZDT870SPF5SS
"Arrived on site for customer complaint of unit not heating , found faulty heater inside pump/motor. I replaced pump/motor, unit tested good.
Near Austin, TX 78758
Wesley
Job Details:
06/03/2020
DISHWASHER AMANA ADB1400AGS1
Arrived onsite and found unit power supply shorted at power block. Corrected wiring. Unit is now operating as designed. Advised customer on repair.
Near Spicewood, TX 78669
Brandon
Job Details:
06/03/2020
DISHWASHER WHIRLPOOL WDF760SADB2
"Arrived on site for customer complaint of leak, found detergent dispenser broken, I replaced dispenser, unit tested good."
Near Waco, TX 76705
Jonathan M
Job Details:
06/03/2020
REFRIGERATOR WHIRLPOOL WRF535SWHW01
Arrived on site for refrigerator that’s not cooling properly. Inspected unit and work area. Customer advised that his drinks aren’t as cold as they should be in the refrigerator section. I took temperatures in the refrigerator and freezer sections the refrigerator section was sitting at 38°F in the freezer section was sitting at 5°F. Took temperature cycles and found the refrigerator get up to 42°F before cycling into a cooling state. Temperatures during the refrigerator cooling got up to 9°F before switching back to the freezer section and drop the temperature is down 4° F. I called Techline and spoke to Joel SR# 7727978231. He advised this temperature range was within range and the unit 2as working as designed. He advised the customer to turn down the temperature setting if he wanted the unit colder in the refrigerator section. He advised to make no repairs and unit is working as designed. Call complete.
Near Harker Heights, TX 76548
Al
Job Details:
06/03/2020
REFRIGERATOR FRIGIDAIRE FGHB2866PF2
Arrived to install previously ordered part.Removed and replaced the module and unit tested as designed.All water lines were dry at the end of service.Job complete
Near Smithville, TX 78957
Scott
Job Details:
06/03/2020
FREEZER WHIRLPOOL WZF34X20DW01
"Arrived on site for no cooling . Found unit not going thru defrost properly . Heater check normal . Replaced control, evap thermistor , cabinet thermistor . All checked normal . Job complete ."
Near Dripping Springs, TX 78620
Robert
Job Details:
06/03/2020
COOKTOP KITCHENAID KSEB900ESS0
Arrived on job for complaints of damaged cooktop. Confirmed damage and took pictures. Replaced top and test.
Near Austin, TX 78717
Paul
Job Details:
06/03/2020
REFRIGERATOR KITCHENAID KRFC300ESS03
Arrived onsite for a no cool refrigerator. I found the unit at room temp in both compartments. I found the compressor overload tripping die to a defective start device. I replaced the start device and the unit is working as designed. There were no water leaks present at the time of service. Call complete.
Near New Braunfels, TX 78132
Richard
Job Details:
06/03/2020
REFRIGERATOR JENN-AIR JB36NXFXRE01
Arrived onsite for the refrigerator ice maker not making ice. Ran diagnostics and found that there is no water getting into the ice maker. Heard the valve kick on but no water. Filter is new. Will need to change out the water valves. But will need to set this call as a 2 man. ; ordrng 1 2317847 (tube-water)
Near Austin, TX 78745
Luis
Job Details:
06/03/2020
REFRIGERATOR GE PTS22SHSARSS
"Arrived on site for noise compliant. Compressor running at time of visit,evaporator fan and condenser fan running,no issues with evaporator fan or condenser,power cycled unit compressor powered off no odd noise,powered unit on compressor powered on no odd noise from compressor,found void in the insulation in freezer section causing lines to cause noise inside of cabinet. Normal wear and tear which caused void in the insulation."
Near Georgetown, TX 78633
James
Job Details:
06/03/2020
MICROWAVE WHIRLPOOL WMH32519HZ5
Arrived on site and installed new control. Found wires reversed on magnetron relay. Corrected issue and tested. Unit tests good. Job complete
Near Cedar Park, TX 78613
Lou
Job Details:
06/03/2020
VENTHOOD KITCHENAID KVUB606DSS3
"Arrived on site to install previously diagnosed and ordered part. Due to the control failure, I removed and replaced the main control and tested and the unit continued to fail. Checked voltage and the unit wasp getting 122V. The packaging the control came in was badly damaged as well. I put the old control in and tested voltage again and failed to get voltage. I adjusted the power cord at the outlet and retested and the unit is operating as designed. I advised the customer of my findings. Job completed."
Near Georgetown, TX 78626
Al
Job Details:
06/03/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02
Arrived to inspect ice maker issues.Tested ice box fan and fan worked.Jumped the valve and water filled ice maker.Jumper the ice maker and motor was defective.Removed and replaced the ice maker.Reassembled and unit filled as designed.Customer told to wait for healthy ice production.Customer satisfied.Job complete
Near New Braunfels, TX 78130
Noah D
Job Details:
06/03/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11
"Arrived on site to inspect fridge for not dispensing water again, called Techline and checked on issues, Techline stated the entry port to the water line is freezing due to position of icemaker and line, will need to be replaced. Sr # 7727969971
Near Cedar Park, TX 78613
Lou
Job Details:
06/03/2020
MICROWAVE KITCHENAID KMBP100ESS03
"Arrived on site to install previously diagnosed and ordered parts. Due to the unit door being warped and hinges are bad, I removed and replaced both hinges and the inner door panel. Tested unit and it is operating as designed. Job completed."
Near Hays, TX 78610
Leonardo
Job Details:
06/03/2020
MICROWAVE WHIRLPOOL WMH32519HZ4
"Arrived on site to test unit for no display. Found unit getting correct power, found bad control and display. Replaced both parts test unit and unit test good job complete."
Near Austin, TX 78759
Wesley
Job Details:
06/03/2020
DRYER WHIRLPOOL WED7500VW0
Arrived onsite for no heat. Found hi limit thermostat blown. Unit is now operating as designed after replacing blown thermostat.
Near Waco, TX 76712
Jonathan M
Job Details:
06/03/2020
REFRIGERATOR KITCHENAID KSCS25FVMK01
Arrived on site for refrigerator that leaking from the housing area. Inspected unit and work area. Found filter not fully engaged in the housing. Inspected freezer and found drain pan add evaporator frozen over leaking into the freezer section and flowing onto the floor. Removed drain tube from the back and found a dirt obstruction in the tube. Removed obstruction and defrosted ice buildup in the evaporator drain pan. Installed new filter for customer and unit is working as designed. Call complete.
Near Pflugerville, TX 78660
David S
Job Details:
06/03/2020
REFRIGERATOR KITCHENAID KRFC704FPS03
"Arrived on site for freezer not cooling. I found the freezer at 40 degrees. I checked the pressures on the unit and was getting a equalizing pressure in the home position of 50 on both low and hi side. While it was calling for cooling in the freezer I was getting pressure of 0 low and high 200. I called techline and spoke to Mark I got sr #7727978594. I advised them of the situation dating back to January. He stated hi side pressure is high for the freezer and recommend replacing the freezer evaporator due to likely restriction. I am ordering the freezer evap W11099748, a sealed system, and a fresh food evaporator W11291123 and the compressor W11393142 just Incase. Office to reschedule. ; ordrng 1 SEALEDSYSTEM and 1 W11099748 (evaporator) and 1 W11291123 (evaporator) and 1 W11393142 (COMPRESSOR)"
Near Austin, TX 78704
Jacob
Job Details:
06/03/2020
WASHER WHIRLPOOL WFW3090JW0
Arrived onsite to replace timer to unit. Replaced timer. Tested unit. Unit test good. No leaks at this time. Job complete
Near Austin, TX 78735
Kevin
Job Details:
06/03/2020
DRYER MAYTAG 110.878726
"Arrived on site and redid side vent installation due to movers pulling vent hose off. job complete"
Near Austin, TX 78701
Luis
Job Details:
06/03/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09
"Arrived on site for unresponsive ui. Found ice dispenser paddle not secured to dispenser housing causing paddle to consistently be engaged,installed paddle correctly to housing tested ui control unit working as designed."
Near Austin, TX 78724
Scott
Job Details:
06/03/2020
REFRIGERATOR WHIRLPOOL WRS325SDHB01
"Arrived on site for unit not cooling , found unit not going thru defrost. Replaced control and thermistors . All checked good on heater and evap fan . No water leaks detected at time of service. Job complete ."
Near , TX 78642
Lou
Job Details:
06/03/2020
VENTHOOD WHIRLPOOL WVU37UC6FS0
"Arrived on site to inspect venthood smells. Upon further inspection, I removed the filters and could smell an odd smell, but couldn’t actually pinpoint what it was. I found oil on the venthood fan blades. I removed the venthood vent cover and didn’t find anything out of the ordinary. I tested the unit and it is operating as designed. I could not find any burning smells. I advised the customer that mechanically, there’s nothing wrong with the unit. With the smell, there is nothing I can do with the smell. Provided some recommendations to neutralize the smell. Job completed."
Near Austin, TX 78750
Wesley
Job Details:
06/03/2020
WASHER MAYTAG MVWB765FW3
Arrived onsite and found unit clicking while in agitation. Found noise to be within range of normal operation. Calibrated and tightened rotor bolt. Unit is now operating as designed.
Near Hutto, TX 78634
Andy
Job Details:
06/03/2020
DISHWASHER WHIRLPOOL WDF331PAHS0
"Arrived on site for dishwasher burning smell. Tested and inspected unit and found issues with harness. Also found drain pump not draining water properly. Needing harness, control and drain pump. Ordering needed parts. Office to schedule return trip. No water leaks present at time of service. Left unit unplugged and advised customer not to use for safety.; ordrng 1 W10832781 (harns-wire)"
Near Austin, TX 78726
Paul
Job Details:
06/03/2020
DISHWASHER KITCHENAID KDTE104DSS1
Arrived onsite for a dishwasher not cleaning dishes and the soap not dissolving. I ran diagnostics and found the pump running but not pumping. The pump and motor will need to be replaced. I replaced the pump and motor and tested the machine. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
Near Austin, TX 78738
Robert
Job Details:
06/03/2020
RANGE JENN-AIR JDRP548WP02
Arrived on job for complaints of front left burner not lighting. Found switch on valve not triggering spark. Will need valve replaced. ; ordrng 1 WPW10371235 (valve-brnr)
Near Pflugerville, TX 78660
Andy
Job Details:
06/03/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00
Arrived on site to install previously diagnosed part. Upon arrival customer informed that damper has ice and that door is freezing in RC. Removed previously diagnosed part and replaced with new. Tested unit and found failed main control. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78723
Eman J.
Job Details:
06/03/2020
DISHWASHER KITCHENAID KDTE334GPS0
"Arrived onsite for dishwasher. Installed dishwasher handle, everything works as designed. ordering bracket WP8269145 for dishwasher. ; ordrng 2 WP8269145 (brckt-mtg)s"
Near Round Rock, TX 78664
David S
Job Details:
06/03/2020
REFRIGERATOR KITCHENAID KRFC300EWH03
Arrived on sit to replace the freezer drawer. I found the old drawer had a scratch on it. See so quick pic. I replaced the damaged drawer with a new one. The new drawer did not come with a name plate. The customer would like to have the name plate either dropped off to him or shipped directly to him. Name plate W10876598. Job complete.; ordrng 1 W10876598 (nameplate)
Near Lakeway, TX 78734
Brandon
Job Details:
06/03/2020
DRYER WHIRLPOOL WED6400SW1
"Arrived on site for customer complaint of unit not turning when hit start button, found failed thermal fuse. I replaced thermal fuse and instructed customer to have vent cleaned.
Near New Braunfels, TX 78130
Richard
Job Details:
06/03/2020
REFRIGERATOR WHIRLPOOL WRS588FIHV00
"Arrived onsite for the refrigerator not cooling. Ran diagnostics and found that the previous technician left the freezer fan and defrost element disconnected. Reconnected fan and defrost and refrigerator started to cool down . During testing found that the water dispenser is not dispensing water and the ice maker is not filling with water. During inspection found that the water reservoir is frozen. Ordered parts. Reservoir and water valves will need to replaced on next visit. ; ordrng 1 WPW10238100 (valve-inlt) and 1 WPW10341320 (valve-inlt) and 1 WPW10366790 (reservoir)"
Near Woodway, TX 76712
Jonathan M
Job Details:
06/03/2020
MICROWAVE WHIRLPOOL WOC75EC7HS03
Arrived onsite for microwave that won’t heat. Inspected unit and work area. Customer advised that the microwave guide cover had been burnt. Inspected inner cavity and found arcs inside the inner liner. See photo. I called Techline and spoke to Robert SR# 7727974991. He had me video chat him and advised the unit had definitely raced against the wave guide and the inner liner.
Near Burnet, TX 78611
David Z
Job Details:
06/03/2020
WASHER WHIRLPOOL WFW5090JW0
"Arrived on site to diagnose washer locked and not running. Performed diagnostic and found codes F11, F24 overflow. Ran diag cycle where it threw a code for long drain as well. Replaced water level sensor and retested. Unit still performing same way and not finishing cycle. Replaced main control and retested. Unit is now finishing diagnostic cycles and working as designed. Call complete."
Near Leander, TX 78641
Lou
Job Details:
06/03/2020
REFRIGERATOR LG LFX31925ST/00
"Arrived on site to inspect refrigerator not cooling. Upon further inspection, I found the unit unplugged. Plugged the unit in and checked amp draw at the compressor and got .88amps. Waited for approximately 10-15 mins and unit never began to cool. Compressor and all lines were room temp or a little cooler. Verified unit is within warranty for compressor. Ordering sealed system parts, compressor, access valve, dryer, 3 way valve and CNOTE-AUTHORIZATION, CNOTE-2HR JOB, & CNOTE-OFFICE TO SCHEDULE RETURN SERVICE. Unit was left plugged in as customer advised they would unplug it. No water leaks observed during service.; ordrng 1 ADH73150210 (DRYER) and 1 AJU34510512 (PIPE VALVE ASSEMBLY) and 1 CNOTE (AUTHORIZATION ) and 1 CNOTE (2HR JOB) and 1 CNOTE (OFFICE TO SCHEDULE RETURN SERVICE ) and 1 TCA38151706 (COMPRESSOR) and 1 TJ90SF8404 (ACCESS VALVE)"
Near Lakeway, TX 78734
Brandon
Job Details:
06/03/2020
RANGE WHIRLPOOL WEC310S0FS1
"Arrived on site for customer complaint of all burners on high not adjusting to lower temperature, and broil not working. Found failed control board, replaced control, unit tested good."
Near Cedar Park, TX 78613
Lou
Job Details:
06/03/2020
MICROWAVE WHIRLPOOL WMH53520CS6
"Arrived on site to inspect microwave door handle broken. Upon further inspection, I found the unit door handle not attached and the inner plastic trim was cracked. I am ordering the unit door CNOTE-LSO and office to schedule return service. ; ordrng 1 CNOTE (LSO) and 1 W10893415 (door/mw)"
Near Austin, TX 78723
Scott
Job Details:
06/03/2020
REFRIGERATOR WHIRLPOOL WRF560SMYM05
Near Del Valle, TX 78617
Scott
Job Details:
06/03/2020
REFRIGERATOR WHIRLPOOL WRB322DMBB01
Arrived on site for dead fridge . Found control not responding to commands even after power shutdown . Will need jazz control board . Please call to set return.; ordrng 1 WPW10503278 (refer elect cont brd)
Near Seguin, TX 78155
Noah D
Job Details:
06/03/2020
WASHER ROPER RTW4640YQ1
"Arrived on site to inspect and install suspension tub ring and control, replaced all parts and tested functions on all settings. No problems found. Complete"
Near Burnet, TX 78611
David Z
Job Details:
06/03/2020
REFRIGERATOR WHIRLPOOL WRX735SDHV
Arrived on site to Diagnose refrigerator with RC light strobing. Examined light and found light dim with 2 leds out. Replaced lighting module. All is now working as designed with proper brightness. Call complete.
Near Georgetown, TX 78628
Al
Job Details:
06/03/2020
REFRIGERATOR FRIGIDAIRE FFHS2611PFEA
"Arrived to inspect side by side refrigerator not cooling.Confirmed the complaint and found the blade on the evaporator fan was not secured onto the evaporator motor.I unplugged the unit, reseated the blade and unit began cooling properly.Customer told to wait approximately 24 hours for optimal cooling.Job complete No parts needed."
Near Austin, TX 78736
Luis
Job Details:
06/03/2020
REFRIGERATOR KITCHENAID KRFC300ESS03
"Arrived on site for ice build up. Diagnosed freezer gasket not sealing in middle section of cabinet,removed ice,remolded freezer gasket checked door seal good."
Near Austin, TX 78733
Leonardo
Job Details:
06/03/2020
DISHWASHER KITCHENAID KDTE334GPS0
Arrived on site to test unit for unit turning off. Found f6e3 error and f6e4 error. Found suds in the unit giving the f6e3 air in the pump. Cleared suds and motor test unit and unit test good at this time.
Near Buda, TX 78610
Kevin
Job Details:
06/03/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00
"Arrived on site and inspected refrigerator and found led lights do not turn on every time door is opened. Replaced led control and main control and issue has been corrected. No water leaks detected at time of service, job complete"
Near Austin, TX 78737
Leonardo
Job Details:
06/03/2020
RANGE WHIRLPOOL KGCU467VSS02
Arrived on site to test unit for right front burner not igniting. Found bad ignitor ordering new ignitor harness W11379158 office to reschedule. Unit is caulk in advised customer to cut caulking off to be able to move the unit. ; ordrng 1 W11379158 (IGNITORS )
Near Lakeway, TX 78734
Brandon
Job Details:
06/03/2020
RANGE JENN-AIR JDRP436HL00
"Arrived on site for customer complaint of front right and center rear burners not working, found burner heads not sealed. Ordering burner heads. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11319673 (BURNER HEAD) and 1 W11319683 (BURNER HEAD)"
Near Austin, TX 78728
David S
Job Details:
06/03/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1
Arrived on site for dishwasher not draining.i inspected the unit and work area I found the drain pump not coming on when called. I gained access to the drain pump and replaced new. I also replaced the control with new. I ran the unit through an automatic test cycle. The unit operated as designed. Not water leaks detected.
Near Manchaca, TX 78652
Eman J.
Job Details:
06/03/2020
WASHER WHIRLPOOL WFW87HEDW1
"Arrived onsite for washer leaking. Tested system, no leaks found. Everything works as designed. Job complete."
Near Pflugerville, TX 78660
David S
Job Details:
06/03/2020
WASHER WHIRLPOOL MHW5630HW0
"Arrived on site for washer leaking. I inspected the u it and work area. I found fault codes for unbalanced load and over sudding. I ran the unit through a diagnostics cycle and found no leaks coming from the valves, dispenser, or the hoses. I inspected the below and found tears in the bellow. I spoke with customer er about unbalanced loads and only using one pod when washing. I removed the damaged bellow and installed a new one. I ran the unit through a test cycle. Unit operated as designed no water leaks detected. Job complete."
Near Austin, TX 78741
Leonardo
Job Details:
06/03/2020
OVEN JENN-AIR JJW2830DP03
Arrived on site to test unit for damaged front panel. Found damage don top oven door and bottom oven door. Ordering bottom door W10798378. Office to reschedule. ; ordrng 1 W10798378 (OVEN DOOR )
Near Liberty Hill, TX 78642
David Z
Job Details:
06/03/2020
MICROWAVE WHIRLPOOL WMH32519HZ4
"arrived on site to diagnose microwave not heating. Performs diagnostic and tested unit. Found magnetron making very loud humming, much louder then normal. Removed from cavity and found diode melted as well. Replaced capacitor, diode and magnetron and retested. All is now heating and working as designed. Call complete."
Near Seguin, TX 78155
Noah D
Job Details:
06/03/2020
REFRIGERATOR KITCHENAID KFXS25RYMS1
"Arrived on site to install shutoff arm, installed arm and extension, no problems found. Complete"
Near Austin, TX 78730
Wesley
Job Details:
06/03/2020
DISHWASHER KITCHENAID KDTM404ESS3
Arrived onsite and found unit spray arm had failed. Replaced unit spray arm all checks good. Unit is now operating as designed.
Near Georgetown, TX 78628
Al
Job Details:
06/03/2020
RANGE FRIGIDAIRE 790.7857341
"Arrived to install previously ordered part.Disassembled, removed and replaced the bake igniter.Reassembled and unit tested as designed.
Near West, TX 76691
Jonathan M
Job Details:
06/03/2020
DISHWASHER KITCHENAID KDTE334GPS0
Arrived on site for dishwasher that would not power on. Inspected unit and work area. Tested voltage going to the dishwasher and found one volt.I advise the customer I would not be able to do any further checks without the correct voltage going to the unit. Customer called her husband who intern called an electrician to come over and fix the outlet. Spoke to MS and was advised to replace the control and console in order to fix the unit. Replaced control and console and electrician had power running to the unit by then. Attached hardwire to unit and unit came on. Unit was uninstalled from the wall and water supply so was unable to test the unit in an auto test. Unit is working as designed. Call complete.
Near Austin, TX 78735
Luis
Job Details:
06/03/2020
REFRIGERATOR WHIRLPOOL WRS321SDHB01
"Arrived on site for noise complaint. Unit cooling correctly tenant complaint of fan,called tech support normal operating noise from new fan that was recently installed File #7727974831"
Near Georgetown, TX 78633
James
Job Details:
06/03/2020
REFRIGERATOR KENMORE 106.7201901
Arrived on site and found bottom of freezer has a slab of ice and the evaporator drain frozen over. Checked drain tube and found unit has duck bill drain that has glued itself together. Unit will need a-tube service kit to repair. ; ordrng 1 W10619951 (drain tube)
Near Round Rock, TX 78664
David S
Job Details:
06/03/2020
WASHER WHIRLPOOL WFW5620HW0
"Arrived on site for washer leaking. I inspected the unit and work area. I found the bellow is has two large tears on the left side. I followed service pointer #W11436352, and replaced the bellow and the acu. I ran the unit through diagnostics cycle. Unit operated as designed no water leaks detected. Job complete."
Near Bastrop, TX 78602
Andy
Job Details:
06/03/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00
Arrived on site for refrigerator lights not working. Tested and inspected unit and found failed LED module. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78727
Wesley
Job Details:
06/03/2020
REFRIGERATOR WHIRLPOOL WRT519SZDM02
Arrived onsite for Evap freezing up again. And fridge not cooling. Found fan running and freezer temp at -10f was able to force defrost and found defrost heater working properly. No visible warping or gapping in liner anywhere.Removed all ice and replaced freezer thermistor. All checks good. Unit is now operating as designed.
Near Smithville, TX 78957
Scott
Job Details:
06/03/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03
"Arrived on site for unit not making no ice . Ran diagnostics, all checked normal with IM harvest and fill . No frost on evaps . Temp checked normal in both compartments . Only IM error code was over temp. All fans checked normal . Did power reset fridge . If happens again would recommend replacing UI due to display fading . No water leaks detected at time of service. Job complete"
Near New Braunfels, TX 78132
Richard
Job Details:
06/03/2020
BUILT-IN M/W JENN-AIR JMDFS24GS01
Arrived onsite for the built in microwave oven not heating. Removed microwave from the wall, Replaced mag and cap and diode. Tested microwave and it worked just fine. Complete
Near Bastrop, TX 78602
Andy
Job Details:
06/03/2020
WASHER MAYTAG MHW5100DW0
Arrived on site for washer PF and error code. Upon arrival customer informed that issue is error code. Tested and inspected unit and found failed drain pump. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Seguin, TX 78155
Noah D
Job Details:
06/03/2020
OVEN WHIRLPOOL WOD77EC0HV01
"Arrived on site to inspect oven for not operation due to error codes, found the error code for miscommunication between control and UI, will need both cornucopias boards to complete fix. Please place on cancellations; ordrng 1 W11261165 (CNTRL)"
Near Austin, TX 78745
Luis
Job Details:
06/03/2020
WINE COOLER KITCHENAID KUWR204ESB00
"Arrived on site for noise compliant. Diagnosed loud vibration noise from condenser vibrating against cabinet and bottom metal liner. Adjusted condenser and bottom metal liner,powered on compressor noise no longer present."
Near Kyle, TX 78640
Richard
Job Details:
06/03/2020
REFRIGERATOR WHIRLPOOL WRS588FIHV00
"Arrived onsite for the refrigerator not cooling. During testing found that the freezer evaporator is frozen solid. Advised customer to de thaw unit . So we can properly diagnose refrigerator. ordrng 1 W10857624 (heater) and 1 W11396715 (MOTOR FAN)"
Near Temple, TX 76502
Jonathan M
Job Details:
06/03/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM
Arrived on site for refrigerator that flickering lights on. Inspected unit and work area. Found freezer light and top lights are flickering. Replaced module and tested unit. Unit still was flickering. Ordering LED power supply and will return .; ordrng 1 WPW10306786 (invrtr-box)
Near New Braunfels, TX 78132
Richard
Job Details:
06/03/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS01
"Arrived onsite for the refrigerator not cooling. Replaced compressor,3 way valve , dryer and inverter box. Added Freon and pressures are good and refrigerator cooling good. Complete"
Near Salado, TX 76571
Cliff
Job Details:
06/03/2020
REFRIGERATOR KITCHENAID KRFC704FSS00
Arrived on site to diagnose A refrigerator that is not producing ice properly. Found calcium buildup inside ice tray causing cubes not to release. This is causing unit to overfill ice tray and leak into ice bucket. Replaced ice maker assembly and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Liberty Hill, TX 78642
James
Job Details:
06/03/2020
ICE MACHINE KITCHENAID KUIS18PNXB1
"Arrived on site and tested operation. Found unit making ice during fast ice selection. Inspected for failures and notice water dripping from reservoir and recirculating pump cutting off and on. Upon removing reservoir found that the harness to pumps corroded along with pump connectors and water levels sensors. Inspected reservoir and confirmed large crack in reservoir near drain plug. Unit will need new pump harness, drain pump, recirculating pump, sensor and reservoir to repair. ; ordrng 1 WP2310092 (harns-pump) and 1 WP2313705 (pump DRAIN) and 1 WP2324334 (RESERVOIR)"
Near Hutto, TX 78634
Andy
Job Details:
06/03/2020
REFRIGERATOR WHIRLPOOL WRF954CIHZ00
Arrived on site for refrigerator RC not cooling. Tested and inspected unit and found failed evaporator cover with harness.Removed failed part and replaced with new. Tested unit and light in RC does not come on now. Removed evaporator cover and checked all connections and all connections are good. Ordering new evaporator cover. As well has associated parts in case needed. Office to check cover is correct. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10906507 (harns-wire) and 1 W11099565 (cntrl-elec) and 1 W11099568 (cover-evap) and 2 W11214258 (module)s
Near Georgetown, TX 78626
Al
Job Details:
06/03/2020
REFRIGERATOR WHIRLPOOL KRFF507HPS00
Arrived to inspect ice found underneath the ice container.Verified the complaint and called Whirlpool Tech line and spoke with TJ Advised TJ of complaint and diagnoses and was told to Change the ice chute plate.SR# 7727975767.Job complete Provided customer with the SR#
Near Round Rock, TX 78665
David S
Job Details:
06/03/2020
RANGE WHIRLPOOL WFG515S0ES1
Arrived on site for range front right burner not lighting properly. I inspected the unit and work area. I adjusted the valve stem and the unit still wouldn’t light properly. I replaced the burner head. And it still toke some time to light. I am ordering the right front orfice WPW10347414 to complete the repair..; ordrng 1 WPW10347414 (spud-orfce RF)
Near Austin, TX 78746
Luis
Job Details:
06/03/2020
REFRIGERATOR JENN-AIR JB36NXFXLE01
"Arrived on site for no cool. Powered unit off,removed fresh food evaporator cover,faint hissing noise from cap tube area,adjusted cap tube to verify leak,cap tube broke right outside of liner,called tech support ran video chat with Leon from tech support,. SR#7727972564"
Near Austin, TX 78734
Robert
Job Details:
06/03/2020
REFRIGERATOR WHIRLPOOL WRF540CWBM01
Arrived on job for complaints of no ice. Removed cover and attempted to bypass thermostat but no operation. Checked connection at module and found it to be loose. Connected properly and icemaker started harvest. Replaced cover and harvest complete including filling.