Near Cedar Creek, TX 78612
Nathaniel B.
Job Details: 08/14/2018
Model WTW5000DW1, Arrived on call for not spinning or wet cloths at the end of the cycle, f7 e6 motor fault, f7 e1 basket speed fault, , found cap is bad reading 0.004 nf which is bad see pic of cap, installed cap then ran auto test and all checks good, then ran calibration and all checks good, call complete, no water leaks at time of call.
Near Harker Heights, TX 76548
Arthur B.
Job Details: 08/14/2018
MVWC415EW1 (Top Load Washer) - Arrived onsite for customer complaint of top load washer not draining. Found drain pump faulty. Removed water from tub and removed faulty drain pump. Installed new replacement and reassembled. Manually ran water thru tub and activated drain pump to clear all soap from tub. Calibrated unit. Unit calibrated successfully. No other issues found. All water connections were dry at time of service.
Near Austin, TX 78728
Cliff
Job Details: 08/14/2018
Amana dryer NED4655EW1. Arrived on site to diagnose a dryer that is not rotating timer. Tested unit and found loose connection on timer motor causing no timer operation. Reset connection and tested unit. Found all is functioning properly at this time. No other failures were found at this time.
Near Bee Cave, TX 78738
Brandon
Job Details: 08/14/2018
Arrived on site for fresh food section not cooling properly, I found freezer to be at -7 degrees, and fresh food section at 48 degrees. I found he damper was in the shut position when I arrived. I turned unit off to cycle the damper motor, turned unit back on, found power getting to damper motor, but damper was not opening, bad damper motor. I replaced the damper assembly unit tested good. Water lines were dry at time of service
Near Oakalla, TX 78608
Arthur B.
Job Details: 08/14/2018
MHWZ600TE00 (Front Load Washer) - Arrived onsite for customer complaint of front load washer getting error code F01 and not starting. Found drain pump had seized. Removed and removed drain pump. Clear error codes and ran manual test cycle. Unit now fills,agitates,drain and spins with no issues. All water connections were dry at time of service.
Near Round Rock, TX 78665
Tyler B.
Job Details: 08/14/2018
Near Austin, TX 78717
Lou
Job Details: 08/14/2018
arrived on site to inspect cooktop burner flame going out. Upon further inspection, the customer advised that the middle burner would go out when she turned the burner down from medium to low. I found that the orifice for the simmer was clogged and not allowing gas flow to the burner. I cleaned the orifice out and tested and the burner operates as designed. I verified all burners were functioning properly. No gas leaks detected during service. Job completed.
Near Liberty Hill, TX 78642
Steve C.
Job Details: 08/14/2018
Arrived on site for the unit is intermittently freezing and not cooling in the fridge section. Tested the unit and found the damper control is closed and will not open. Found the damper is defective. Quoted customer for the part $78.94 and labor rf140 $169.99 plus tax. Replaced the damper and tested the unit. Unit works properly and all water connections were dry at the time of service.
Near Cedar Park, TX 78613
Thomas L.
Job Details: 08/14/2018
Please cancel this call as the customer stated she canceled with office as unit is working properly.
Near Lorena, TX 76655
Dona
Job Details: 08/14/2018
Arrived on site to replace door glass pack due to condensation. Found old door and new door packs are cut with ventilation on all four corners. Glass pack is designed this way. Sr#7722703370. All operations check correct. Condensation goes away after air flow reaches inside when door is closed. Temperatures check good. Customer has another unit hat is creating condensation when door is open as well.
Near Georgetown, TX 78628
Jerry C.
Job Details: 08/14/2018
106.51133210 Arrived to inspect noise. I found the damper very noisy and I removed and replaced it. The cabinet required squaring and door leveling. I sealed gapping and tested. Operational test good, no leaks observed during service.
Near Cedar Park, TX 78613
Thomas L.
Job Details: 08/14/2018
Arrived on sit for no operation. Replaced failed switches and fuse and interlocks. Unit tested properly after repairs.
Near Hutto, TX 78634
Tyler B.
Job Details: 08/14/2018
Near Pflugerville, TX 78660
Wesley
Job Details: 08/14/2018
NTW4605EW0 Arrived on site and found impeller failed in drain motor and stops pushing under the slightest resistance. Quoted drain as 67.78 and labor as 179.99. Customer paid in full. Customer will be out of town. Will call back in for completion on return.
Near Cedar Park, TX 78613
Thomas L.
Job Details: 08/14/2018
Ar iced on site to find failed dishwasher door gasket will order.
Near Killeen, TX 76549
Arthur B.
Job Details: 08/14/2018
NTW4516FW2 (Top Load Washer) - Arrived onsite for customer complaint of top load washer not starting. When arrived,unit was unplugged. Plugged unit in and found drain pump constantly running. Was able to cancel the cycle and run calibration. Unit calibrated successfully. Tested unit. Unit fills,agitates drain and spins as intended. Customer will need to raise drain hose so that it’s above the the console for better water flow. No other issues found. All water connections were dry at time of service.
Near Killeen, TX 76549
Arthur B.
Job Details: 08/14/2018
MVWX655DW1 (Top Load Washer) - Arrived onsite for customer complaint of top load washer drain hose not secured to house drain. Did find drain hose was not secured to house drain. Did take pictures of water damage prior. Secured drain hose with zip tie. Tested drain. Unit drain as intended. No other issues found. Customer did not have funds for service fee. Did not collect at this time. All water connections were dry at time of service.
Near Temple, TX 76502
Dona
Job Details: 08/14/2018
Arrived on site for no ice production, found recirculating pump working, found heater working, valve working. Found open bin thermistor. Found upon arrival customer states that not all functions of display working at all times. Will need display board, and bin thermistor. All water connections dry. Will reschedule for Friday 8/17/18.
Near Austin, TX 78717
Thomas L.
Job Details: 08/14/2018
Arrived on site for outside walls getting hot. Found condenser fan blade off of motor. Reinstalled
Near Killeen, TX 76542
Arthur B.
Job Details: 08/14/2018
MHWE300VF0 (Front Load Washer) - MHWE300VF0
Near Georgetown, TX 78633
Lou
Job Details: 08/13/2018
arrived on site to install a dishwasher. Upon arrival, I found that the unit had already been installed into the cabinet area. Upon further inspection, I found that the drain hose needed to be attached to the disposal and the water hose needed to be attached to the water outlet. I was able to attach the drain hose, but the water hose is approximately one foot too short. The builder was on site and I advised him of the situation and that the hose needed to be ordered and the office will schedule a return service call once the part arrives. I am ordering an 8ft water hose and the office is to schedule the return service. No water leaks observed during service.
Near Austin, TX 78728
Scott
Job Details: 08/13/2018
OK built-in wall ovens 30 inch door not closing
Near Canyon Lake, TX 78133
Daniel A.
Job Details: 08/13/2018
MVWX655DW1 Not recognizing cycle selection. Ran diagnostic. Unable to verify cycle selection during diagnostic. Replaced control. Verified normal operation after service. Checked water inlet and drain hoses. No leaks detected
Near Austin, TX 78739
Kevin
Job Details: 08/13/2018
Arrived on site and found dryer is not heating, remove rear panel and found everything is good, disassemble dryer and found igniter is operating properly. Removed supply line from rear of dryer and found there is no gas from the supply, recommended that a plumber be consulted to correct issue as the gas valve is not allowing gas flow. Gas cooktop is operating properly. No gas leaks at dryer connections at this time, job complete.
Near Pflugerville, TX 78660
Wesley
Job Details: 08/13/2018
WDT720PADM3 Arrived on site and found unit operating as designed. Leak due to oversudzing. Advised customer on less soap usage. No leaks during test. All checks good.
Near Pflugerville, TX 78660
Wesley
Job Details: 08/13/2018
WDT720PADM3 Arrived on site and found unit operating as designed. Leak due to oversudzing. Advised customer on less soap usage. No leaks during test. All checks good.
Near Georgetown, TX 78633
Tyler B.
Job Details: 08/13/2018
Near Austin, TX 78746
Luis
Job Details: 08/13/2018
Built in KitchenAid-defrosted icemaker fill tube
Near Leander, TX 78641
Lou
Job Details: 08/13/2018
arrived on site to inspect washer leaving bad odor on clothing. Upon arrival, the customer advised that when they do laundry, sometimes the clothes come out with a bad smell. The customer provided some clothing that had been recently washed and I could smell a bad odor on them. It smelled as if the towel articles had been left in the washer for a period of time after the wash was completed and not placed into the dryer immediately after washing. I advised the customer to make sure that when the wash is done, to removed the articles from the washer and place them in dryer and not allow the articles to sit in the washer for a period of time. Leaving them in the washer will allow the clothing to mildew and get this bad odor. Also, I advised the customer to clean their washer at least every 30 loads or so and to wash all hot water washes at the end of their washing day. Recommended that the customer purchase some washer cleaning liquid to help in getting the smell out of the unit too. No w
Near Round Rock, TX 78681
Cliff
Job Details: 08/13/2018
Whirlpool refrigerator GZ25FSRXYY2. Arrived on site to diagnose a refrigerator that is leaking. Tested unit and found drain grommet clogged causing unit to leak water from the bottom of the freezer. Replaced drain grommets with drain tube assembly. Deiced freezer and tested unit. Found all is functioning properly at this time. No leaks found at time of service.
Near Dripping Springs, TX 78620
Diego G.
Job Details: 08/13/2018
Arrived on site. Check for level issues. Found freezer door not aligned correctly. Reposition freezer door and lined up doors. All functions tested OK. No leaks present. Job complete
Near Dripping Springs, TX 78620
Diego G.
Job Details: 08/13/2018
Arrived on site. Check for level issues. Found freezer door not aligned correctly. Reposition freezer door and lined up doors. All functions tested OK. No leaks present. Job complete
Near Dripping Springs, TX 78620
Diego G.
Job Details: 08/13/2018
Arrived on site. Check for level issues. Found freezer door not aligned correctly. Reposition freezer door and lined up doors. All functions tested OK. No leaks present. Job complete
Near Horseshoe Bay, TX 78657
Thomas L.
Job Details: 08/13/2018
Arrived on site no. lol condition in freezer. Found fresh food at 39 and freezer at 29. Found all operations running. Found compressor hot but only pulling .39 amps. Unit will need a new compressor which is discontinued. Part is DISCONTINUED 12001966. Referring customer to factory as part is stills Nader 12 year part only warranty. 800-253-1301
Near Horseshoe Bay, TX 78657
Thomas L.
Job Details: 08/13/2018
Arrived on site for unit not sparking correctly. Plugged unit in and it worked. Suspect unit has failing switches.none available. 74007774
Near Cedar Park, TX 78613
Lou
Job Details: 08/13/2018
arrived on site to install four prong power cord to a dryer. Upon further inspection, I found that the unit had a three prong cord and needed a four prong cord installed along with the dryer vent tube. I quoted the customer DR100 $129.99 for labor and $32.71 for the our prong cord for a total including tax of $176.12. The customer agreed to the install and paid in full. I removed the three prong cord and installed the four prong cord and installed the vent hose and tested the unit. The unit operated as designed, no lint observed during service. Job completed.
Near Killeen, TX 76549
Arthur B.
Job Details: 08/13/2018
MVWC400XW4 (Top Load Washer) - Arrived onsite to install new water valve from prior visit’s diagnosis. Removed water valve and installed new replacement. Reassembled and calibrated unit. Unit calibrated successfully. Water valves opens as intended. All water connections were dry at time of service.
Near Round Rock, TX 78681
Cliff
Job Details: 08/13/2018
Maytag washer MVWB765FW0. Arrived on site to diagnose a washing machine that is not completing spin cycles on occasion. Tested unit and found no mechanical failures to washer or no error codes saved in control. Advised homeowner on best loading procedures and cycles to use for proper operation. Also recalibrated machine to ensure washer is registering proper load sizes. No other repairs are needed at this time and all is working properly. No leaks were found at time of service.
Near Georgetown, TX 78633
Tyler B.
Job Details: 08/13/2018
Near Austin, TX 78734
Brandon
Job Details: 08/13/2018
Arrived on site for customer complaint of unit stopping mid cycle, I put unit into diagnostic mode, found no error codes. Ran diagnostic cycle, unit tested good. What customer is stating is that the indicator light is not always on after the cycle completes. I reset main control board, ran diagnostic cycle, unit tested good. Water lines were dry at time of service.
Near Round Rock, TX 78681
Cliff
Job Details: 08/13/2018
Whirlpool washer WTW7040DW1, Arrived on site to diagnose a washing machine that will not spin properly. Tested unit and found your case leaking oil causing out of balance spends and miss registering of Lowe’s sizes. Replaced care case and tested unit. No leaks were found at time of service.
We serviced a
Arrived on site to install the parts that were ordered to correct the right door popping open issue and the right front burner not igniting. The parts that were ordered will not fix the two issues. The right door is popping open, see pictures, because the $56.05 conversation kit
Model $54.00 each hinge
Near Horseshoe Bay, TX 78657
Thomas L.
Job Details: 08/13/2018
Stay with Steve’s call back labor quote.
Near Georgetown, TX 78628
Tyler B.
Job Details: 08/13/2018
Near Austin, TX 78745
Kevin
Job Details: 08/13/2018
Arrived on site and inspected washer and found debris in basket making contact with outer tub during spin cycle. After clearing debris washer is now operating properly, no water leaks from connections at time of service
Near Austin, TX 78745
Kevin
Job Details: 08/13/2018
Near Austin, TX 78734
Brandon
Job Details: 08/13/2018
Arrived on site for kick plate loose, found left side screw was missing, I installed the screw, unit tested good.
Near Copperas Cove, TX 76522
Arthur B.
Job Details: 08/13/2018
MEW6630DDS (Wall Oven) - Arrived onsite for customer complaint of wall oven of overheating and cooling fan not working. Tested unit. Found that door hinges are not closing upper and lower door all the way. Found unit will need new door hinges,control, and cooling fan to complete repair. OF to R/S once AUTHO is obtained from AHS.
Near Horseshoe Bay, TX 78657
Thomas L.
Job Details: 08/13/2018
Arrived on site to inspect unit for leaking water internally. Tested unit and found bin almost full. Customer showed me the water leaking onto her ice. We visited and inspected unit and found that her it cutter grid was cutting ice and creating water dripping in the unit. All water connections were dry.
Near Horseshoe Bay, TX 78657
Thomas L.
Job Details: 08/13/2018
Removed and replaced leaking water filter. All operations and water connections are now normal and dry. Please see the created sticky note on this ticket.
Near Austin, TX 78745
Kevin
Job Details: 08/13/2018
Near Austin, TX 78745
Kevin
Job Details: 08/13/2018
Arrived on site and inspected dryer and found it is heating properly but there is no airflow. Removed that hose and found it is blocked by lint. After clearing airflow has returned, recommended to customer that a periscope vent be considered to prevent vent hose from collapsing behind the dryer. No lint found in dryer at time of service, job complete.
Near Austin, TX 78717
Lou
Job Details: 08/13/2018
arrived on site to inspect oven temps being off 75 degrees. Using my thermal couple and placing it in the center of the center rack, I began testing on Bake at 350 degrees. In approximately nine mins, the unit beeped as it registered 350 degrees and my thermal couple registered 336 degrees. I took five more readings to get my overall unit average heat. My reasons were....359, 316, 368, 329, and 362 for an average temperature of 346 degrees. Going off my readings, this unit is operating as designed. No gas leaks observed during service. Job completed. Customer was not available to sign receipt.
Near Copperas Cove, TX 76522
Arthur B.
Job Details: 08/13/2018
LSR8233EQ0 (Top Load Washer) - Arrived onsite to install new motor,gearcase,and clutch to top load washer from my prior visit’s diagnosis. Removed faulty motor,gearcase and clutch and installed new replacements. Reassembled. Tested unit. Unit now fills,agitates,drain and spins with no issues. All water connections were dry at time of service.
Near Horseshoe Bay, TX 78657
Thomas L.
Job Details: 08/13/2018
Arrived on site to replace failed spark module. Replace failed spark modules and tested. Left front burner will not ignite. When I go from the back of the unit and pull that igniter wire towards me the burner will ignite. If I release it the burner will not ignite. There is a problem with the igniter and it’s wire. Will order. Will need to make in two hours. Office to reschedule. Note for parts researcher: I need the spark igniter, or electrode, for the left front burner. IPL only shows part16 which is the center rear electrode.
Near Austin, TX 78750
Scott
Job Details: 08/13/2018
KitchenAid French door refrigerator. Strange rattling noise around compressor area
Near Georgetown, TX 78633
Tyler B.
Job Details: 08/13/2018
Near Austin, TX 78735
Luis
Job Details: 08/13/2018
Refrigerator-installed mullion heater harness
Near Hutto, TX 78634
Wesley
Job Details: 08/13/2018
MESX655DW1 Arrived on site and found vent clogged. Advised customer on vent cleaning as a necessity. Used test kit to demonstrate. All checks good with unit. Advised customer on use and care.
Near Leander, TX 78641
Lou
Job Details: 08/13/2018
arrived on site to inspect microwave door not closing. Upon further inspection, I found that the top interlock cam was in the closed position. I unplugged the unit to keep from popping the fuse and placed the cam in the open position. I plugged the unit back in and tested using a cup of cold water. The unit turned on and the water was heated. The unit is operating as designed. I quoted the customer MW100 $99.99 and with tax the total was $108.24. The customer paid in full, job completed.
Near Austin, TX 78735
Luis
Job Details: 08/13/2018
Built in KitchenAid-replaced water filter cap
Near Austin, TX 78748
Kevin
Job Details: 08/13/2018
apartment 1236, arrived on site and inspected wine cooler and found handle has broken off will need to order and replace handle and have hinges on hand to ensure repair on next visit.
Near Austin, TX 78748
Kevin
Job Details: 08/13/2018
Arrived on site and found crisper drawer is cracked, replaced drawer and it is now correct. No water leaks from connections at time of service, job complete.
Near Bee Cave, TX 78738
Brandon
Job Details: 08/13/2018
Arrived on site for customer complaint of soap dispenser not staying shut, found soap dispenser was broken. I replaced soap dispenser, unit tested good. Water lines were dry at time of service.
Near Copperas Cove, TX 76522
Arthur B.
Job Details: 08/13/2018
WTW5000DW1 (Top Load Washer) - Arrived onsite for customer complaint of top load washer leaking from bottom. Tested manually. Found when draining, water is overflowing in house drain tube. Advised customer of findings. Advised customer to have drain checked by plumber. No issues found at washer. All water connections were dry at time of service.
Near Austin, TX 78702
Robert
Job Details: 08/13/2018
WHD5090GW Arrived on job for complaints of not sensor drying shutting off befor completely dry and damage to rear of dryer. Stacked dryer in small space need 2 man. Office to schedule with second man
Near Leander, TX 78641
Lou
Job Details: 08/13/2018
arrived on site to inspect microwave popping and having s burning smell. Upon further inspection, the customer advised that the unit was making a popping noise, not heating up water, then it began to smell like it was burning inside so she unplugged the unit. I placed a cup of cold water into the unit and started it for a quick 30 second heat. Immediately, I could smell something burning like plastic and metal and I could hear the magnetron humming loudly. I turned the unit off and removed it from the wall. I found that the capacity had shorted out and the connector was melted. Also, the transformer had a burn mark on one of its connectors. I removed and replaced the transformer, magnetron, diode and capacitor and tested the unit before putting it back together. The unit operated as designed. I put the unit back together and re-installed it to the wall and tested again and the unit continued to operate as designed. Job completed.
Near Austin, TX 78703
Luis
Job Details: 08/13/2018
Refrigerator-replaced main control
Near Georgetown, TX 78628
Jerry C.
Job Details: 08/13/2018
WDT730PAHZ0 Arrived to inspect drying issue. I entered service test mode and found 5-1 stored. I found the door would not close correctly due to debris blocking the hinge. I corrected the debris issue and the door worked as designed. I tested the unit and it operated as designed. No leaks observed during service.
Near Killeen, TX 76543
Arthur B.
Job Details: 08/13/2018
WRB322DMBB00 (Bottom Mount Refrigerator) - Arrived onsite to removed and replace FC door from my prior visit’s rediagnosis. Removed warped door and installed new replacement. Reassembled. Door now closes well to door switch. No other issues found. All water connections were dry at time of service.
Near Austin, TX 78748
Kevin
Job Details: 08/13/2018
Arrived on site and found no production from icemaker, attempted to cycle icemaker manually and motor has failed. Replaced ice maker and it is now operating properly. Recommended to customer that first batch of ice be discarded. No water leaks from connections at time of service, job complete.
Near Austin, TX 78748
Kevin
Job Details: 08/13/2018
Arrived on site and found customer is using non-HE detergent, removed to build up powder from detergent cup. After removal ran a diagnostic cycle and confirm all functions are operating properly. Recommended to customer that a liquid HE detergent be used to improve results. No water leaks from connections at time of service, job complete.
Near Austin, TX 78738
Brandon
Job Details: 08/13/2018
Arrived on site for customer complaint of loud fan motor noise, found fan motor shaft was bent, I replaced fan motor, unit tested good.
Near Georgetown, TX 78628
Thomas L.
Job Details: 08/13/2018
Arrived on site for poor drying conditions. Tested unit and found no power to the heater. Replace control and tested. All water connections were dry. Note that the customer was informed that his water temperature is only 113° and it must be a minimum of 120°. Customer will have that condition addressed.
Near Leander, TX 78641
Lou
Job Details: 08/13/2018
arrived on site to inspect oven showing F3 error code. Upon further inspection, I attempted to test the unit by starting it at 350 Bake and the unit immediately showed F3 error code. I checked the sensor for ohms and it showed to be open. I removed and replaced the sensor and tested and the unit operated as designed. No gas leaks detected during service. Job completed.
Near Kyle, TX 78640
Robert
Job Details: 08/13/2018
WMH32519FS0 Arrived on job for complaints of not starting. Found switches for interlock not working. Replaced all three switches and holders. Test microwave after repair operation normal. Job complete
Near Killeen, TX 76542
Arthur B.
Job Details: 08/13/2018
G7CE3034XS00 (Cooktop) - Arrived onsite for customer complaint of cooktop RF element not coming on. Removed cooktop and found RF element and infinite switch shorted. Removed and replaced RF element and infinite switch. Reassembled. Tested unit. RF element now works as intended. No other issues found.
Near Austin, TX 78750
Lou
Job Details: 08/11/2018
arrived on site to inspect cooktop burner turning off and on. Upon arrival, the customer was concerned about the cooktop burner turning off and on while he would be boiling a pot of water. He placed a large pot with approximately 8 cups of water in it on the right front burner and turned the unit on HI. The burner would begin to heat then it would turn off, but then turn back on. I explained to the customer how the unit works as its a safety precaution for the burner. I notified Service Manager CS regarding this issue and he clarified that the burner will reach a certain temp then shut off to keep the glass top from shattering. CS recommended that the customer place a venting lid on the pot to assist in boiling then place the food in the pot and keep the lid off to continue with boiling. Again, I explained to the customer on what steps to take with the unit and he seemed to be good with this info. Customer advised that he wanted a second opinion as he received info from the previous te
Near Cedar Park, TX 78613
Lou
Job Details: 08/11/2018
arrived on site to inspect dryer making loud noise. Upon further inspection, I hand turned the drum to see if I could duplicate the noise and as I turned the drum, I found a piece of metal chain hanging out from the inner edge of the drum. I removed the front of the unit to expose the drum liner and found a piece of chain with a plastic ball at the end of it which was rubbing against the drum and chassis. I removed the debris and re-installed the front/door of the unit and tested. The unit operated as designed. I quoted the customer DR100 99.99 for the service/diagnostics fee and with tax the total was $108.24, which the customer paid in full. No lint observed during service, job completed.
Near Cedar Park, TX 78613
Lou
Job Details: 08/11/2018
arrived on site to inspect washer not working. Upon further inspection, I found that the unit was full of water almost to the top of the tub. I attempted to place the unit in diagnostics, but the unit was in flood mode and the drain attempted to kick on, but sounded as if something was preventing it from coming on. Using my wet vac, I pumped out approximately 12 gallons of water. Once I was done, I removed the drain pump and found a piece of metal wedged against the impeller keeping it from spinning and draining the water out of the unit. I removed the metal debris and re-installed the drain pump and tested the unit. As soon as I plugged the the outlet, the drain pump kicked on. Once the unit stopped draining, I placed the unit in diagnostics and cleared the error code and tested. Unit operated as designed, no water leaks observed during service. Job completed.
Near Hutto, TX 78634
Tyler B.
Job Details: 08/11/2018
Near Austin, TX 78702
Robert
Job Details: 08/11/2018
WDT730PAHZ0 Arrived on job for complaints of not cleaning. Ran diagnostics and found the water was not entering washer. Found loose connection at valve . Reconnect power and test water now entering washer. Operation normal. No leaks detected at time of service.
Near Hutto, TX 78634
Tyler B.
Job Details: 08/11/2018
Near Leander, TX 78641
Lou
Job Details: 08/11/2018
arrived on site to inspect ice maker not producing ice and ice buildup behind produce drawer. Upon further inspection, I found that the ice buildup was on the fc evaporator and the unit is making ice. The customer advised that they found that the unit had ice buildup before they left on vacation so they unplugged the unit to defrost and when they returned approximately four days later, they plugged the unit back in and the ice maker produced ice but there was ice buildup on the fc Evap. I checked the drain tube in the back of the unit and found it gapped so I sealed the gap with manufacturers approved silicone. I verified all the prior work that had been done to the unit to make sure there were no more issues with that. I removed and replaced the fc Evap motor and thermistor and tested the unit and the unit operated as designed. I verified the fc door gasket was sealing properly as well. No water leaks observed during service. Job completed.
Near Austin, TX 78744
Robert
Job Details: 08/11/2018
MEDC215EW1 Arrived on job for complaints of too hot. Ran temperature and air test. Failed air test checked vent on outside of home no air movement.
Near Georgetown, TX 78633
Lou
Job Details: 08/11/2018
arrived on site to inspect ice maker not working and no water dispensing. Upon further inspection, I found the actuating arm in the off position on the ice maker. I put it in the on position and the ice maker began to cycle, but no water dispensed into the ice maker. I checked the water dispenser and no water dispensed. I verified voltage to the valve and tested the ice maker and could hear the valve opening. I pulled the water filter and tested the dispenser and water dispensed. I verified water flow at the ice maker as well. I quoted the customer $55.00 for the water filter and RF100 99.99 for a total of $167.78. The customer agreed to purchase the filter and paid in full. I removed and replaced the water filter and tested the unit and the unit operated as designed. No water leaks observed during service, job completed.
Near Leander, TX 78641
Lou
Job Details: 08/10/2018
arrived on site to inspect refrigerator making a loud noise. Upon further inspection, the customer advised that the unit is making s loud rattling noise and she provided a recording of the noise. The noise appeared to be metal vibrating. I pulled the unit from its place and inspected the compressor and condenser fan and could not hear or duplicate the noise. I put the unit back into its place and while I inspected the evaporator and cover and found no ice buildup, the noise began and got louder as I listened to see when it was coming from. I pulled the unit from its place again and once behind the unit, the loud noise sounded as if it were coming from the wall behind the unit. The customer advised that the water heater was behind the wall in the garage. We went to the garage and found that the loud noise was the water heater. I recommended that the customer get a plumber at this point to inspect the water heater. I quoted the customer RF100 $99.99 with a total including tax of $108.24.
Near Leander, TX 78641
Lou
Job Details: 08/10/2018
arrived on site to inspect oven making loud noise while in use. Upon arrival, the customer advised that the unit makes a loud metal on metal screeching noise while the unit is heating up. The unit is approximately one month old so it still has some breaking in to do. Turned the unit on 375 Bake and waited for the unit to heat up. About 6 mins into heating, the unit began to make the screeching noise. I opened the door to listen closer and found that the mount holding the bake element in place is making the noise. It appears that when the element gets hot and expands, it causes the mount to move and scratch on the bottom of the oven cabinet. I tightened the screws that mount the element at the back of the oven cabinet and adjusted the mount holding the element and it helped. I explained to the customer that there isn't anything that can be done and that over time as the element is used more, the noise should stop altogether. There's nothing further that can be done. Job completed.
Near Georgetown, TX 78626
Arthur B.
Job Details: 08/10/2018
MFT2976AEM01 (Dual Evaporator Refrigerator) - Arrived onsite for customer compliant of no cool in FC section after tech’s diagnosis. Found compressor was at full ramped speed. Found temperature in FC section was at 38F. Advised customer that unit falls under S71233 rework. Ordering new compressor,RC evaporator to complete repair. OF to R/S. All water connections were dry at time of service.
Near Leander, TX 78641
Lou
Job Details: 08/10/2018
arrived on site to inspect water standing in the bellow. Upon further inspection, I found a small amount of typical debris in the drain holes of the bellow. I placed the unit in diagnostics and tested with no error codes. Unit operated as designed except the bellow was still holding water. I used my wet vac in an attempt to clean the holes out, but it did not clear them enough to drain the water. I removed and replaced the bellow and tested the unit and the unit operated as designed and there was no standing water in the bellow. No water leaks observed during service, job completed.
Near Kyle, TX 78640
Kevin
Job Details: 08/10/2018
Arrived on site and inspected refrigerator and found both interior LED boards are not operating. After replacing lights are now working, no water leaks from connections at time of service, job complete.
Near Georgetown, TX 78628
Tyler B.
Job Details: 08/10/2018
Near Georgetown, TX 78633
Arthur B.
Job Details: 08/10/2018
WFG540H0AS0 (Freestanding Gas Range) - Arrived onsite for customer complaint of gas range not igniting in the oven section. Removed cover and found igniter diode bad. Removed and replaced bake ignitor. Reassembled and tested. Found oven now ignites in 1st light. No other issues found. No gas leaks detected at time of service.
Near Georgetown, TX 78633
Arthur B.
Job Details: 08/10/2018
KRMF606ESS01(5 Door French Door Refrigerator) - Arrived onsite for customer complaint FC door plastic trim is cracked. Verified damage. Unit will need new door assembly. Advised customer 6-8 week turn around time. IF to R/S. All water connections were dry at time of service.
Near Buda, TX 78610
Kevin
Job Details: 08/10/2018
Arrived on site found dispenser has failed, after replacing dispenser ran a diagnostic cycle and all functions are operating properly. No water leaks from connections at time of service, Job complete
Near Austin, TX 78733
Luis
Job Details: 08/10/2018
Ice machine-replaced compressor,harness,evaporator,valve
Near Hutto, TX 78634
Tyler B.
Job Details: 08/10/2018
Near Georgetown, TX 78633
Arthur B.
Job Details: 08/10/2018
WMH32519FT0 (OTR Microwave) - Arrived onsite for customer complaint of OTR microwave not heating and getting error code F4E4. Confirmed error code F4E4 (Humidity Sensor Error). Removed control panel and found humidity sensor was not connected to control. Connected harness and reassembled. Tested unit with 1 cup of water for 2 mins. Water was boiling and no errors. No other issues found.
Near Austin, TX 78747
Kevin
Job Details: 08/10/2018
Arrived on site and found no production from icemaker, found voltage is good to icemaker and valve will activate when ice maker is jumped. Quoted customer for icemaker replacement. Ice maker $112.80, RF360 $169.99 total labor. After replacement icemaker has cycled and is operating properly, job complete.
Near Georgetown, TX 78633
Arthur B.
Job Details: 08/10/2018
KEBS107SSS04 (Convection Wall Oven) - Arrived onsite for customer complaint of broil element warped. Found broil element had weak spot and warped on front. P&L are as follows; WP9760774 (Broil Element) $118.00, WO120 $179.99. Removed faulty broil element and installed new replacement. Reassembled. Tested unit. Broil element works as intended. No other issues found.
Near Austin, TX 78704
Robert
Job Details: 08/10/2018
GI15NDXZS2 Arrived on job for complaints of no ice. Ran diagnostics and found no water entering unit. Check valve under sink and found it to be faulted. Got some water to enter unit by turning valve but still too low for good production. No leaks detected at time of service. Job complete