"Arrived on site to diagnose refrigerator with small water drip coming from ice door area. On arrival customer informed me that a good chunk of ice had built inside the unit on the left door by the ice bucket. I checked the dispenser flap and found it is sealing fine. Tested by putting water in the dispenser chute, and verified it is not leaking. I found several areas where the ice chute wasnt sealed to the door liner, which can also create an air leak. I sealed the ice chute and dispenser motor area with silicon. I also molded the door gasket to the outside edge where air could have also leaked. Advised customer to leave door closed to let gasket seat. Customer will follow up if drip continues, but unit is sealing and should be working as designed. Call complete."

"Arrived onsite for ice maker not making ice. Upon further inspection. Found that the arm was not sitting correctly in the switch of the ice maker. Re attached arm, also found that the water valve from the wall was off. Turned water on tested unit. Unit tested good. No leaks at this time. Job complete"

"(M.M) Arrived on site for dishwasher making load whirling/ grinding noise. Upon arrival I spoke with the owner and learned the unit still cleaned the dishes but made a loud noise during the cycle. I placed the unit into diagnostics and ran diagnostics cycle, gained access to the bottom of the unit and observed the drain cycle making abnormal noise. I removed the drain pump and observed debris in the drain channel running from filter housing to the drain pump. After removing the debris I ran the unit through a drain cycle and observed no noises and no leaks. Advised customer of if they have similar issues from the unit that their small metal filter or other debris may have gotten stuck in drain pump.

Arrived on site to diagnose washer that was leaking into the pedestal. Ran unit and found water pouring out of the bellow. Found tear in bellow causing the leak. Replaced with new bellow and retested. Leak is gone and unit is working as designed. Call complete.

Arrrived on site to test unit for unit not drying. Test unit and found unit heating correctly but customer not using jet dry. Advised to use jet dry to help unit dry better job complete.

Arrived on job to replace console per Whirlpool. After replacement test operation.

Arrived on site to test unit for no power. Found burned out fuse and control board. Replaced both parts test unit and unit test good job complete.

"Onsite for washer showing error code. Entered diagnostics, found error 26 out of balance. Washer unbalanced due to large blanket in washer. Emptied washer, ran drain and spin. Unit was able to reach final high spin. Loaded washer, started normal cycle, display showed the word sensing. Informed customer that its not an error code, its actually the word sensing being displayed two letters at a time on the screen and informed her about proper loading to avoid unbalancing. Unit functioning as designed. Call complete"

Arrived onsite for unit making screeching noise. Put unit in drain and spin. Heard screeching noise. Found that the belt was loose. Replaced belt. Put unit back into drain and spin. Unit did not screech anymore. No leaks at this time. Job complete

Arrived onsite and found dishwasher heater out. Replaced heater. Tested. Unit is now operating as designed. Advised customer on repair and use and care.

"Arrived on site for cooling complaint in fresh food compartment. Good air flow entering fresh food,ran diagnostics damper opening and closing correctly,thermistor passed,changed defrost setting to basic. If problem reoccurs will need main control and fresh food thermistor.

"Arrived on site to diagnose dishwasher that was shutting off and restarting at times during cycle. On arrival customer explained the lights would shut off, motor would run, and it would repeat. I first tried the unit in a regular cycle and found no problems. Ran in diag mode and also found no issues. I did see an error code F9E1 for diverter losing position. Unit would start and run normally, indicating a good diverter. When trying the unit in 1 hour wash mode, i verified the unit would just shut down, restart, and start cycling like that. It was fairly early in the cycle, when only wash motor is running. I talked to SW about further diagnosis. I checked and found good power, and ran the unit from a completely different room outlet via extension cord. Unit would still recycle power. Advised customer that Id likely recommend starting with a control, and then possibly a sump and motor, but dialing in to 1 component was going to be hard with unit running. Customer declined further repair since its highly likely we would have to replace 1 or more parts, and there is no definite sign of what is causing the failure.

Arrived on site to replace mag cap and diode. Replaced all parts test unit and unit test good job complete.

Arrived onsite for dishwasher leaking. Upon arrival found unit was not hooked up as it was removed and dryer out floor was badly damaged took photos to document. Found unit element and connections was stripped allowing water to leave unit and travel straight down. Ordering unit element and connection point. Office to reschedule upon receiving.; ordrng 2 W11538351 (Element nut connection)s and 1 W11537778 (Element)

"Arrived on site for microwave tripping breaker. Upon arrival I found the 20amp noise filter fuse had blown. Fuse blew due to a high voltage issue between transformer & magnetron. Capacitor had also failed. After further inspection I found two previously installed door switchs had been broken again and shorting out. After receiving autho for reapirs, I found during final tests that unit main control is also failing causing certain components in microwave to operate when not selected/activated.

"Arrived onsite for unit having and error code and doesn?t finish a cycle. Put unit in diagnostics and found F9E1 long drain. Put unit in rapid wash. Stopped unit at a certain point water did drain but the drain motor did run for a while longer than normal.

"Onsite for oven still not igniting after initial light up. No error codes present. Set to 350 degrees, unit would light and get to temp, after temp went down valve would open and unit would spark, but flame would not ignite. Tested with flame spreader removed and unit would re-ignite. Found flame spreader was flat and not v-shaped as it should be. Tried reshaping, but was unsuccessful. Oven not cycling due to flame spreader not allowing proper ventilation. Ordering new flame spreader. Documented with techline onsite sr# 7730889209 Bruce. ; ordrng 1 W10184491 (Flame spreader (bake))"

Arrived on site to test unit for unit leaking. Found small water on right side. Replaced gasket ran unit not leaks present at this time. Job complete

"Arrived on site and replace console, control board, and user interface, after replacement all digits are showing properly Washer is operating normally, job complete"

Arrived on site to install previously diagnosed blower motor to resolve no fan running. Replaced blower and retested. Verified unit is working as designed at this time.Call complete.

Arrived onsite for dryer making noise when in use. Upon inspection found failed bearings and bulkhead. Drum also failing. Ordering drum and bulkhead (covered) bringing back bearings repair kit..; ordrng 1 W10828905 (bulkhead) and 1 W10899578 (drum)

Arrived on job for complaints of gasket needing service. Found the gasket fine showed customer some tips.

"Arrived onsite and replaced door seal, unit is now operating as designed.

"Arrived on site for washer not filling with enough water. Performed diagnostics mode and checked fault codes. Found none stored. Performed automatic test cycle and manual test cycle. Found all components working as designed. Spoke with customer on water efficiency and user care guide. All tested good, no water leaks detected."

"Arrived on site to install previously diagnosed and ordered parts. Per the recommendation of tech support (techline), I removed and replaced the main control, drive belt and drive motor and calibrated the unit. Placed unit in diagnostics and tested and it operated as designed. I tested the unit in manual test mode; high speed spin and the unit operated as designed. No water leaks observed during service, job completed."

"Arrived onsite for dishwasher not drying dishes. Upon inspection found customer not using rinse agent. Ran diagnostics and found no stored error codes. Ran test and all passed, including heater. Instructed customer on using rinse aid and proper loading. Unit is functioning properly. Job complete"

Arrived on job for complaints of noise. Found the motor cause of noise. Replaced motor and test.

"Arrived on site for freezing in fresh food. Found air leaking around damper and damper,replaced damper assembly"

Arrived on site for a refrigerator with no cool. Upon arrival the customer stated it will frost up and then no longer work. Upon further inspection I found the defrost timer button broken and stuck. Once I manually reset it everything kicked on and began running as designed. Ordering the defrost timer to complete repair. Office to reschedule. ; ordrng 1 WR9X502 (Defrost Timer)

Drives onsite and found control failed. Ordering troll to repair. All else checks good. Advised customer on needed repair. ; O-emld tckt

"Arrived on site to find source of leak. Pulled unit out found calcium build up around drain tube which is,causing a small drip. Powered unit off to prevent further leaking"

"Arrived on site for no ice. Water running over evaporator plate no ice formed compressor not running,condenser fan running,powered unit off ran diagnostics compressor not powering on. Replaced overload,ran diagnostics compressor powered on. Advised customer to let compressor cool down then power unit back on."

"Arrived on site and replaced start device and refrigerator is now running. job complete"

"Arrived onsite for ice maker not working. Check wires at the bottom of the door, all checked good. Looked at the ice maker and saw ice blockage from tube. Removed ice from the fill tube. Tried unit in harvest. Ice maker would do the first twist and and stop and stay stuck giving the 23 code. Called tech line. Had me test it again and unit made it with no issues. Said that the white and yellow wire may be the issue in the door. Said that if it is the issue then a whole new door needs to be ordered. Spoke with Cathy got sr#7730997291. No issues at this time. Job complete"

Arrived on site to install previously diagnosed parts for ice box not producing ice. After arrival I took the temperatures at FC 7?F. RC 40?F and the IB was above 20?F. Installed the fill tube heater and ice maker. Also observed that the freezer LED was out. Replaced the LED light as well. I tested the ice maker and it went through fill and harvest. Unit is now working as designed. Call complete.

"Arrived on site to install previous diagnosed parts. Removed damaged side panels and base and installed new. Added seal kit with sound pad. Installed guide wheels, blower wheel. Assembled unit and tested operation. All tested good."

Arrived on site to test unit for unit not heating. Test unit and found f7e1 error code. Reset code test unit and unit test good

"Arrived on site for torn and moldy bellow . Replaced bellow , ran diagnostics wash all checked normal . No water leaks detected at time of service.

"Arrived on site to replace previously diagnosed drain pump. Installed pump, tested unit, unit works good. No leaks detected. Job complete."

"Arrived on site and inspected refrigerator and found water filter housing is broken, also found no cooling in fresh food section found evaporator fan is not running, it will spin for a couple of seconds but its not moving properly. Will need to bring back evaporator motor and all other prescreen parts. Already replaced water filter housing, there is not a new water filter on site, requested that customer purchase a new one.; ordrng 1 W11396715 (Evap motor) and 1 WP2169142 (Evap fan blade) and 1 W11035839 (Evap control)"

"Arrived on site for upper burners not working . Found wire harness burned at terminal block . Ordering harness , did inform customer they will need to purchase 4 prong range power cord .call to set return ; O-emld tckt"

"Arrived on site to diagnose refrigerator reportedly leaking from the icemaker. On arrival the house sitter had informed me a plumber had been out and said that he icemaker was leaking under the unit, due to the evap tray being almost full of water. I checked the unit for any leaks, and I did not see any kind of evidence of any kind of leak, and the unit may have just gone through defrost when he examined it. Icemaker leaks are usually characterized by ice building in the freezer compartment, or small ice production. There is no verifiable sign of any kind of leak. Supply line was disconnected under sink as well. No additional work performed as unit is working as designed.

Arrived on site for dryer not starting . Unit is receiving correct voltage . Found door not set correct readjusted door to strike start switch . Unit is now starting and heating properly .

Arrived onsite for unit giving error code. Was able to get unit powered up and got F6E2 communication issue from ACU to hmi. Went ahead and replaced the control in the back of the unit. Tested unit. Unit tested good. No issues at this time. Job complete.

"Arrived on site for a refrigerator not dispensing ice. Upon arrival I found the ice bin overflowing. I tried to dispense ice but nothing came out, and I could hear it struggling. I emptied some of the ice out and broke up ice chunks. I then retested the unit and found it dispensing as designed. I informed the customer per user care guide on dumping ice every so often to avoid this. I also informed customer on the use of a customer instruct.

"Arrived onsite to replace previously diagnosed parts. Replaced magnetron, capacitor and diode. Tested unit heating water and unit is functioning properly. Job complete"

"Arrived on site for refrigerant leak. Replaced fresh food evaporator,compressor,drier,housing,drip pan and cover. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good.

Arrived onsite for range tripping breaker. Upon inspection I found a black spot on the wall. I removed the panel to the terminal block and I found a burn out on the power cord. I found the neutral wire loose and broken. I am ordering a main harness. I also found the control panel dented. I will inquire about the panel and order if possible. Office to R/S due to part availability. ; ordrng 1 W11501975 (Harness) and 1 W11180283 (Panel)

Arrived onsite for dryer only running when the start button is held down. Upon arrival I confirmed the complaint. I accessed the timer and PTS. I found the connector at the PTS was burnt. I replaced the switch and tested the unit. The unit is working as designed at this time. Job complete.

"Arrived on site to follow up on sealed system repair on wine cooler. Accessed rear of unit and pierced drier to check pressures. Found 3 psi of pressure in the sealed system, virtually no refrigerant remains. Found evaporator leaking on unit

"Onsite for dishwasher not powering on. Inspected unit, found dishwasher is powered by switch on the wall. Customer recently moved in, informed customer of switch. Ran a diagnostics cycle, unit fills, washes, heats. Unit functioning as designed. No leaks during service. Call complete.

Arrived on site for NONE OF THE LIGHTS COME ON- WILL NOT START. CHECKED OUTLET/BREAKER. Found UI would not respond when trying to place in diagnostics. Main control getting good voltage. Checked terminal block and all wiring was done correctly. Inspected control for loose connections and all looked good. Ordering a new console to return and complete the repair. Also returning with all previously ordered parts and harness JIC. ; ordrng 1 W11378949 (Console) and 1 W11310055 (Harness)

"Arrived on site for refrigerator after installing ice maker unit has not made ice. Inspected ice maker and found terminal disconnected from ice maker. Plugged in terminal and cycled ice maker. Monitored cycle and fill. All tested good, no water leaks detected."

"Arrived on site for a wall oven not heating. Upon arrival the customer stated the real issue was that the unit would make a pop sound after preheating over 300?F and then not work. Although the MW would still function. They reset the breaker and the same thing happened a few times. Upon arrival we tested the unit and found no heat. We turned the breaker off and gained access to the back. We ohmd out all three elements, the fuse, thermostat, the fans, and sensor. All ohmd out good. I gained access to the control and found correct voltage at the block and going to elements. I then tested the unit again and it began working as designed. I preheated the oven and it never popped again. This indicates a possible intermittently faulty control. I am ordering the control and office will need to schedule return visit. ; ordrng 1 WPW10317343 (Control)"

"Arrived on site to install previously diagnosed part. Removed UI control and installed new UI control and fridge was still doing the same thing. Removed main control and installed new control and fridge was doing the same thing. Removed new UI control and reinstalled original UI control and fridge powered up as designed. UI control I was sent with was faulty, but new main control had the fridge running and cooling again. Checked temps before leaving and had dropped five degrees since confirming code on UI. Job completed."

Arrived on site replaced console . Ran diagnostics all checked normal. Ran preheat checks . All checked normal.

"Arrived on site and inspected refrigerator and found evaporator drain is clogged and frozen over. Used steamer to clear drain and it is now operating normally,

"Arrived on site and inspected dishwasher and spray arm is loose, reinstalled spray arm and confirmed dishwasher is operating properly. Discussed correct loading and detergent usage, job complete"

"Arrived on site and found spinner plate and connector are not sitting properly, reset everything and microwave is no longer making any excessive noise, job complete"

Arrived on site and found some frost buildup on the rear of the freezer section. Took pictures. Cleared it with a steamer and reassembled refrigerator if issue happens again pre-order drain hose.

Arrived onsite and found circuit board and ui blown from storm surge.

"Arrived on site and replaced valves diagnosed by previous technician, job complete"

"Arrived on site to inspect washer leaking water. Upon further inspection, customer advised that the washer is leaking from the door gasket. I found dry water markings under the door. Also found where the gasket is not sealing at the bottom the door. No water leaks observed during service.; ordrng 1 MDS47123608 (Bellow/door gasket)"

Arrived on site to diagnose a dryer that is making unusual noise. Found debris caught in front of drum bearing area. Removed debris from unit and all is working properly at this time.

Arrived onsite for wall oven with un even cooking results. Upon inspection I found the broil relay on the control not cycling when called for in preheat only the bake element was cycling. As I waited for techline I replaced the main control and tested voltage at the relays again. I found the broil element now cycling as designed in preheat. I checked the sensor and it checked good. Both elements showed correct resistance. Techline gave me SR#7731000989 and asked me to confirm 120 Vac on L2 which I did. I advised the customer on usage and rotating food for a even cook. The oven is working as designed at this time. Job complete.

"Arrived on site for a wall oven with a temp getting to high. Upon arrival the customer stated that the unit has been working fine, but his yearly inspector advised calling us out. I advised the customer on the use of a customer instruct and how he is out of the date range in case of finding unit temps good.

"Onsite for SS repair. Tested 12vdc ice maker harvest, functioning. Installed new compressor, uv drier, access valve. Gained access to RC evap, found evap cover and housing broken, not sealing properly. Spoke to customer about cover and housing needing to be replaced. ; ordrng 1 WPW10469927 (Evaporator housing) and 1 WPW10501260 (Evaporator cover) and 1 WPW10389152 (Fan support)"

Arrived on site to test unit for unit not draining. Test unit and found glass stuck inside drain motor. Removed glass test unit and unit test good job complete.

"Arrived on site and inspected front load washer with issues.Attempted to run diagnostics mode and the UI didnt respond correctly.Finally got it to accept commands for diagnostics mode.Unit tested, but will require a UI for the intermittent issues.Ordering the UI.Office to schedule return services.Needs more work ; ordrng 1 W11319991 (CONSOLE, WHITE)"

"Arrived on site to finish previous repairs. Due to customer having their floors redone and leveled, I returned to level the unit. Leveled the unit and made sure doors were square. Placed some manufacturers approved grease on the mullion and pivot plate to allow the left RC door to close easier. Tested door closure and unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site for no ice. Ran diagnostics diagnosed a refrigerant leak on the evaporator tubing. Replaced compressor,drier and evaporator,vacuumed system down unit kept vacuum recharged system to manufacture spec,ran diagnostics good frost formation on evaporator plate. Reassembled u it checked water line and drainage good no leaks"

"Arrived on job for complaints of not turning drum. Found the motor not working properly. Replaced motor, belt and wheel. After replacement test operation."

"Arrived onsite and replaced control. Oven is working as designed, however there is a power supply issue I diagnosed and advised customer to engage an electrician to repair the supply problem."

Arrived onsite for microwave light stuck on. Upon arrival found unit control triage burnt out keeping light on. Ordering unit control housing and bulb all to be replaced at once. Office to reschedule upon having all parts.; ordrng 1 8206232A (Bulb) and 1 W10210871 (Housing)

"Arrived on site for Visibly Failed, Broken or Missing Parts - Gas and Dual Fuel Range - PRE-ID Door Glass. Found outer glass door shattered. Removed door and installed new outer glass door. Opened and closed door to ensure hinges werent bent. Door opens and closes as designed. Job completed."

"Arrived on site for no cool fridge . Found start relay just clicking . Replaced start relay . Unit compressor started right up. Checked amps , checked normal. No water leaks detected at time of service"

"Arrived onsite for refrigerator non cooling in FC and RC. Upon arrival put unit in diagnostics and tested thermistors, all passed. Fans are also running. Connected watt meter to unit and ran test 38 compressor test. Unit did not pass 30 watts. Called tech line for assistance. While unit was under normal operation wattage recorded at 105 watts. Per tech line unit has a sealed system leak. SR#7730995071. Customer is not happy with situation. Previous unit was replaced for issues and current unit operated for 3 days. Customer will reach out to whirlpool customer service. Will order parts for sealed system repair just in case. ; ordrng 1 2HR (2 HR) and 1 OILLESSGAUGES (OIL LESS GAUGES ) and 1 W10843121 (filter dryer) and 1 W10913906 (coupler) and 1 W11099748 (evaporator FC) and 1 W11291123 (evaporator RC) and 1 W11393142 (COMPRESSOR )"

Arrived on site to inspect the dishwasher not draining.E

Arrived onsite for microwave display issues. Upon inspection found display blinking and microwave not functioning. Cavity light not turning on when door was open. Found failed ribbon and control. Replaced main control and panel. Tested unit heating water and unit is functioning properly. Job complete

"Arrived on site to inspect unit for not spinning, upon inspection found the unit spun and locked correctly, I found error codes for a long fill, customer had only been using hot water yet set on the warm setting, tested all other functions and found no issues. Instructed customer on use. Complete"

Arrived on site for no cool and fresh food section found fresh food evaporator incased in ice per service pointer defrosted evaporator secured thermistor to correct location on suction line with foil tape and zip ties secured evaporator to liner wall using clamps and zip ties adjusted drain pan to make level installed cover with four screws repair covered under autho S16360

Arrived on site to replace previously ordered parts for dishwasher. Replaced drain pump and control and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

"Arrived on site to test unit for water accumulating on lower FC. Found air duct came apart again. Duct mounting points are ripped out of liner and anchors were pulled out. New anchors would not hold due to ripped liner.With ducts not properly secured unit is not receiving proper air flow causing frost build up on FC rear liner, causing water to accumulate and freeze in lower FC. Job complete."

"Arrived on site to test unit for lights not illuminating. Found all left side and bottom right side lights not working. Found bottom right light was bad. Replaced light, tested unit, unit works good. No leaks detected. Job complete."

"Arrived on site to inspect unit for not draining, upon inspection found the unit was connected correctly and the pump was receiving voltage, pump was seized. Ordering pump. Office to reschedule; ordrng 1 w11412291 (PUMP )"

"Arrived on site to inspect unit for not making ice, upon inspection found the unit flashed when started, moved unit and all functions started flash was caused by a drain blockage, after unit started filling the recirculating pump did not start. Replaced water level sensor and unit started pump, pump seemed broken inside,Office to reschedule ; ordrng 1 Wpw10489122 (pump)"

"Arrived on site to inspect unit for leaking, upon inspection found the unit had a broken hot water valve casing, replaced the units valve and tested. No leaks detected. Complete"

Arrived on site for a washing machine making a loud grinding noise. Upon gaining access to the bottom of the unit I found significant oil and rust. I put the unit into diagnostics mode and found stored error codes F0E2 for over suds F7E5 shifter fault. I then ran a test cycle and on the spin it made a very loud grinding noise. I found the gear case to be bad.

Arrived on site to diagnose a dishwasher that is not cleaning properly. Found waterline kinked preventing proper amount of water from entering unit. Repositioned line and all is working properly at this time and no leaks were found at time of service.

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temps in the FC=5 degrees. I inspected the harness at the bottom left hinge area and it was good/no broken wires. I tested the ice maker in diagnostics test #44 and it began to harvest then showed that the bin was fill when it was empty. I removed the ice maker housing and found a large block of ice built up in the front left corner of the tray due to a cube not dispensing into the bin and slowly developing larger over time. I cleared the ice and cleared the ice that had accumulated under the bin and retested the ice maker. Unit is operating as designed. No water leaks observed during service, job completed. I recommended that the customer remove the ice bin approximately once per week to clear out any ice accumulated under the bin and allow it to air dry before putting it back in the refrigerator."

"Arrived on site and inspected refrigerator and found Icemaker side of valve is not running and fill tube is frozen, replaced valve assembly and icemaker filled no cycled. Ensured water dispenser inside refrigerator is Lao operating properly, job complete"

"Arrived on site to inspect unit for freezing veggies, upon inspection found the units damper did not close when tested. Replaced damper and tested unit with test 03 all functions worked correctly, set freezer to 2 degrees. Complete"

"Arrived on site to inspect unit for a light out, upon inspecting found the light out on Icemaker, replaced module and all lights returned. Complete"

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Found fresh food section evaporator completely frosted over indicating a defrost issue. Disassembled unit and steamed off ice buildup. Replaced evaporator fan assembly and ice door and tested the unit. The unit is working as designed. Call complete.

"Arrived on site to inspect ice machine not making ice. Upon further inspection, I found the unit pulled out from the cabinet and unplugged. Also found the tub full of water. Checked the drain and found it to be a gravity pull type drain and not installed correctly. Unit needs an external drain pump assembly to be able to drain properly. I tested the unit in diagnostics and it operated as designed. I started a cycle and checked amp draw to the compressor and found 2.77amps. Unit made a good slab of ice and it dropped to the grid cutter. It appears that the unit is making ice but due to the unit not able to drain properly, when the ice drops to the tub, its melting in the water below. I am ordering the external drain pump and CNOTE-LSO PER CUSTOMER REQUEST and office to schedule return service. Unit left unplugged for safety. No water leaks observed during service. I removed the water from the tub with my shop vac.; O-emld tckt"

"(MM.) Arrived on site for dryer lint catcher not performing properly. After arrival I spoke with the customer and learned they issue was that the dryer was taking several times to dry clothing. I ran the unit and observed that it was getting hot and running as designed. I then placed a dryer vent tester in the unit and the results were Poor for all dryers I advised the customer that there was a blockage behind the wall preventing proper airflow. I also advised the customer that this would be their customer instruct due to no mechanical failure

Arrived on site to test unit for unit sparking. Test unit and found burned out diode and capacitor. Replaced both parts test unit and unit test good job complete.

Arrived on site and inspected microwave issues.Customers complaint was the exhaust fan doesnt work.I pulled the unit and checked the fan and found just before the fan stopped working the customer heard it clanking and then it quit.I also discovered the door to the unit is cracked not allowing it to close properly.The unit will require the ventilation motor and complete door to complete the repair.I will return with the panel and board.Needs more work.; ordrng 1 WB26X10234 (Ventilation Motor) and 1 WB55X10951 (SS door assembly)

Arrived onsite and the power had gone out while onsite. Found unit with frozen over freezer evap. Requested customer to defrost prior to return to replace the freezer evap harness. ; O-emld tckt

Arrived on site and inspected range with a missing screw on the door that connects the handle to the unit. Confirmed the complaint and used a screw from my truck stock to correct the issue.With the door issues corrected the homeowner advised the control panel to the unit is melted and works intermittently.Ordering the main control to complete the repair.Office to schedule return services when part arrives.Needs More Work; ordrng 1 WP6610444 (CNTRL-ELEC)