Near Round Rock, TX 78664
Cliff
Job Details:
06/05/2020
REFRIGERATOR KITCHENAID KRMF706EBS01
Arrived on site to ohm out wiring on refrigerator due to broken wire. Ohmed all wiring for pantry control and found no broken wires. Replaced pantry control as previous replacement board was defective. All is working properly at this time and no leaks were found at time of service.
Near San Marcos, TX 78666
Richard
Job Details:
06/05/2020
COOKTOP KITCHENAID KICU509XBL00
Arrived onsite for the cooktop not working. During inspection found that the module had gone bad . Replaced module and display and programmed the model number and cooktop tested good. Complete
Near Austin, TX 78748
Leonardo
Job Details:
06/05/2020
DISHWASHER WHIRLPOOL WDT720PADM1
Arrived on site to test unit for unit not washing. Test unit and found bad wash motor
Near Windsor Hills, TX 78753
Lou
Job Details:
06/05/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0
"Arrived on site to inspect dishwasher not working. Upon further inspection, I found the unit unresponsive. Unit was plugged in and breaker was on. Checked junction box wiring and found the black wires were not fully intact. Re-wired the junction box and tested with no error codes showing and the unit operated until halfway through diagnostics and the breaker tripped. I found the unit is plugged into a GFCI outlet and the breaker is a GFCI breaker. I contacted techline and spoke to Scott and advised of my findings. Scott advises that the unit should not be plugged into a GFCI outlet or GFCI breaker. Scott advised that due to the unit showing no error codes and it be plugged into a GFCI outlet/breaker and the breaker is tripping, then most likely, the breaker is weak. Advised to not make any repairs on the unit ad provided file #7727997764. I advised the customer of techlines recommendations and provided the file number on a brochure. No water leaks obse
Near Austin, TX 78730
David Z
Job Details:
06/05/2020
OVEN KITCHENAID KODE307ESS01
"Arrived on site to diagnose one oven that customer said was taking an extended amount of time to cook items intermittently. Performed diagnostic and checked temps. Ran lower oven and measured temp cycles. Temp cycles were showing average of about 460 - 465 degrees. Unit is working as designed, but does have fairly long cycle times. Testing is showing proper cycles and nothing is testing bad. All is working as designed.
Near Dripping Springs, TX 78620
Robert
Job Details:
06/05/2020
REFRIGERATOR WHIRLPOOL WRR56X18FW01
Arrived on job for complaints of not cooling. Found compressor running and both fans. Took pictures of evaporator with no frost. Will need SS TEC ; ordrng 1 TJ90SF8404 (TUBE) and 1 W10769822 (compressor) and 1 W10858281 (evaporator) and 1 WPW10143759 (dryer)
Near Leander, TX 78641
Lou
Job Details:
06/05/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09
"Arrived on site to inspect refrigerator noises. Upon further inspection, I pulled the unit out and lowered the left leveling foot and the unit began to make a loud vibrating noise. I found that the noise was coming from the right corner of the condenser coils when looking at the back of the unit. Using the pads sent with me today, I placed some pads in between the coil and the bottom of the chassis and using permagum from my bag, I placed some in between the coil and the chassis and the noise stopped. Advised customer of my findings. No water leaks observed during service, job completed."
Near Austin, TX 78717
Paul
Job Details:
06/05/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01
"Arrived onsite for a refrigerator that after a lightening strike when the doors are opened the lights are not coming on. Ms stated the unit also starts making a knocking noise when this happens and when she opens the doors the lights are out. Ms also stated that it stopped making ice properly. Ms had a recording of the noise the unit makes when the lights are not working. The noise was the 3 way valve and it would continue to knock and not find position. I explained to the customer that something is shorting out to the communication circuit causing the issue. The unit has not had any frosting issues or dispensing issues. I tested the ice maker and found no error codes. I ran the harvest and fill test and the unit worked as designed. I ran test 36 and found the ice box fan not running correctly. I advised ms to change the main control, power supply, LED control, 3 way valve solenoid, and the ice box fan. ordrng 1 W10846539 (FAN) and 1 W11036448 (SOL
Near Austin, TX 78701
Eman J.
Job Details:
06/05/2020
DRYER WHIRLPOOL WED560LHW0
"Arrived onsite for dryer making noise. Tested system. No noise present, instructed customer on how to use her appliances. Job complete."
Near Austin, TX 78701
Eman J.
Job Details:
06/05/2020
WASHER WHIRLPOOL WFW560CHW0
Installed previous diagnosed parts. Job complete.
Near Austin, TX 78701
Eman J.
Job Details:
06/05/2020
WASHER WHIRLPOOL WFW560CHW0
"Arrived onsite for previous diagnosed parts. Installed dispenser draw, tested system. No leaks present, everything works as designed"
Near Smithville, TX 78957
Scott
Job Details:
06/05/2020
WASHER MAYTAG MVWC565FW1
Arrived on site for washer not going into wash cycle . Found latch had failed . Replaced latch and ran calibration and diagnostics. All checked normal . No water leaks detected at time of service.job complete .
Near Burnet, TX 78611
James
Job Details:
06/05/2020
WASHER MAYTAG MVWX655DW0
Arrived on site and tested operation. Found basket speed error and off balanced load error. Inspected drive system and found basket hub has stripped. Unit will need new hub to repair. ; ordrng 1 W10528947 (drive hub kit)
Near Austin, TX 78751
Wesley
Job Details:
06/05/2020
REFRIGERATOR KITCHENAID KRFC704FPS00
Arrived onsite and found unit found unit compressor and fans running for 2 days but absolutely no cool or frost pattern. Ordering compressor and diverter. Office to reschedule. ; ordrng 1 SEALEDSYSTEM (DIVERTER VALVE) and 1 W11025999 (compressor)
Near Austin, TX 78738
Luis
Job Details:
06/05/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS01
"Arrived on site for unit shutting itself off. Replaced main control and ui,found unit not cooling ordered both evaporators ; ordrng 1 W10836964 (DRIP PAN) and 1 W11116006 (FF EVAPORATOR ) and 1 WPW10608485 (EVAPORATOR )"
Near Liberty Hill, TX 78642
Jonathan S
Job Details:
06/05/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01
"Arrived on site to install previous diagnosed part. Removed failed shaft and installed new. Tested dispenser operation. All tested good, no water leaks detected."
Near Kyle, TX 78640
Leonardo
Job Details:
06/05/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0
Arrived on site to test unit for upper rack falling. Test unit and found bad adjusters. Test unit and unit test good job complete.
Near Austin, TX 78750
Paul
Job Details:
06/05/2020
REFRIGERATOR KITCHENAID KRFC704FPS01
Arrived onsite for a refrigerator with the RC not cooling properly. I found frost build up on the outside of the RC evaporator cover indicating the coil is frosted over. I found frost around the thermistor. I ran service test 90 and turned the RC defrost heater on and tested voltage at the main control and had 123VAC to the heater. I found the heater turned off when I got back to the UI and didn’t run the entire time it should have. I found the RC thermistor reading 44 degrees and the RC evaporator thermistor reading 80 degrees. I removed the evaporator cover and found the RC evaporator thermistor incased in ice. I found correct readings from the control to the thermistors. I changed the RC evaporator cover again and tested the unit. Both thermistors were reading 70 degrees. The unit is working as designed. Call complete.
Near Austin, TX 78702
Jacob
Job Details:
06/05/2020
REFRIGERATOR WHIRLPOOL KRFC704FSS02
Arrived onsite for unit leaking. Called Techline. Couldn’t suggest much for leak issues. Possibly pouring water in drain pan for any leaks. Got SR#7727995452. Noticed that freezer was getting frosting in the unit. No sealing properly. Ordered parts. Rescheduled with customer ; ordrng 1 W10897938 (gasket-dor) and 1 W11241268 (bracket) and 1 W11241580 (bracket)
Near Temple, TX 76502
Jonathan M
Job Details:
06/05/2020
REFRIGERATOR WHIRLPOOL WRX735SDHV02
Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced glass shelf and reinstalled man. Unit is working as designed. Call complete.
Near Pflugerville, TX 78660
David S
Job Details:
06/05/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02
Arrived on site for water dispenser not working. I inspected the unit and work area. I found the unit out of level and the water valve no operating when called for. I gained access to the water valve and replaced with new. I leveled the unit and now the doors close properly. Tear and ice are both dispensing. No water leaks detected. Job complete.
Near Austin, TX 78729
Kayman
Job Details:
06/05/2020
WASHER MAYTAG MVWB765FC2
Arrived onsite for previously diagnosed parts install. I replaced the latch ran a diagnostics cycle and calibrated the unit. Unit is working as designed and no leaks detected during service. Job complete.
Near Austin, TX 78737
Kevin
Job Details:
06/05/2020
DISHWASHER WHIRLPOOL KDTE234GPS0
"Arrived on site found dishwasher door is difficult to close. Attempted to uninstall dishwasher but found width of install location is 23 7/8 inches. Side mount brackets are compressing sides of tub and making door difficult to open and close. Was able to pull dishwasher forward 2 inches which released pressure on sides and door will open and close properly now. Due to spacing dishwasher cannot be pulled out completely. Showed builder that Installation will need to be corrected and space will need to be added, currently dishwasher could not be uninstalled to do any necessary repairs. Job complete"
Near Austin, TX 78717
Kayman
Job Details:
06/05/2020
WASHER MAYTAG MVWX655DW2
Arrived onsite to install previously diagnosed parts. I installed the gear case assembly and replaced the actuator. I calibrated and tested the unit and is working as designed. No leaks detected during time of service. Job complete.
Near Round Rock, TX 78681
Cliff
Job Details:
06/05/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ
Arrived on site to diagnose a refrigerator that is not consistently producing ice. Found no mechanical failures with unit at this time. Advised homeowner on bail arm operation and that rows of cubes may be getting caught keeping unit from cycling. No further repairs are needed and all is working properly at this time. No leaks were found at time of service.
Near McDade, TX 78650
Scott
Job Details:
06/05/2020
REFRIGERATOR WHIRLPOOL WRR56X18FW02
"Arrived on site for no cool in fridge . Found evap covered in fridge . Tested heater ,thermistors ,evap fan . All checked normal . Found adc control is not putting unit in proper defrost . Replaced control . No water leaks detected at time of service. Job complete ."
Near Smithville, TX 78957
Scott
Job Details:
06/05/2020
WASHER WHIRLPOOL WTW5000DW1
"Arrived on site , found gear case and drain have failed . Will need AUTHO . Will need two hrs due to placement of unit . No water leaks detected .; ordrng 1 2HRS and 1 AUTHO and 1 W10876600 (drain pump)"
Near Austin, TX 78754
Andy
Job Details:
06/05/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02
Arrived on site to install previously diagnosed pad. Installed and tested unit. All operations are normal. No water leaks present at time of service.
Near Austin, TX 78728
Chase
Job Details:
06/05/2020
REFRIGERATOR WHIRLPOOL WRS555SIHB00
"Arrived on site to check refrigerator for no ice production. Ran ice maker tests through diagnostics and ice maker is functioning properly. Ran ice maker fill test and no water entering the ice maker. Accessed the fill tube below the freezer door and found it badly kinked. Removed connector and ran fill, water is getting to the tube but cannot pass through. Cut out kinked portion of tubing. Reconnected to connector and ran fill test. All functions are normal and no leaks present after repair. Informed customer that kick plate just barely attaches on left side with new routing of tube. Also placed paper towel below bottom of door and advised to check for any leaks over next few days.
Near Leander, TX 78641
Lou
Job Details:
06/05/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02
"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested the ice maker and found the motor had stopped 1/4 way through harvest. I found a piece of ice was wedged in between the tines. Using my jumper wire, I got the IM to harvest but the motor was jumping. I removed and replaced the ice maker and retested. Unit is operating as designed. No water leaks observed during service, job completed."
Near San Marcos, TX 78666
Richard
Job Details:
06/05/2020
RANGE WHIRLPOOL SCS3017RS05
"Arrived onsite for the range not working properly. During testing found that LF, LR burner switches are bad and found that the LR electrode is bad. Also found that all the screws were broken and the orifices were just hanging there. All orifices will need to be replaced with new screws and the switches, spark module.
Near Pflugerville, TX 78660
David S
Job Details:
06/05/2020
RANGE WHIRLPOOL WEG745H0FS0
Arrived on site for range showing error code F8E0. I inspected the unit and work area. I found the cooling fan not activating. I gained access to the cooling fan and replaced new. I tested the unit and the unit operated as designed. Job complete.
Near Canyon Lake, TX 78133
Richard
Job Details:
06/05/2020
REFRIGERATOR MAYTAG MSC21C6MFZ00
Arrived onsite for the refrigerator ice maker not working. During testing found that the ice maker is broken. Replaced ice maker and it tested good and filled with water. Complete
Near Austin, TX 78738
Brandon
Job Details:
06/05/2020
REFRIGERATOR WHIRLPOOL WRF954CIHZ02
"Arrived on site for customer complaint of ice melting and not dispensing. Found ice door not sealing and ice fan not running unless you manually make it run in diagnostic mode. Ordering ice door, and controls. Unit is also hooked up to r/o which customer is going to remove. ; ordrng 1 W10702031 (door-ice)"
Near Harker Heights, TX 76548
Al
Job Details:
06/05/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM00
Arrived to inspect refrigerator door sealing issues.Found several small pieces of foam insulation in the drain pan of the refrigerator evaporator area.Cleared the obstructions and unit still working properly.No parts needed.Job complete
Near Austin, TX 78734
David Z
Job Details:
06/05/2020
DISHWASHER WHIRLPOOL WDF520PADM7
"Arrived on site to diagnose dishwasher that was not opening dispenser. Performed diagnostic. Found the clip retaining the electrical connector on the dispenser was bent / flexed and the connector was just sliding out. Replaced dispenser and retested. All is working as designed, connector is secure. Call complete."
Near Round Rock, TX 78665
Cliff
Job Details:
06/05/2020
RANGE WHIRLPOOL WFG550S0HZ1
"Arrived on site to diagnose a range with a bake igniter that is not functioning. Found regardless of setting unit tries to ignite broil burner. Replaced bake ignitor and found no change. Main control and direct spark ignition control will need to be replaced to complete repairs, and will bring harness in case needed. Due to part availability office will need to set a return appointment.; ordrng 1 W11161843 (HARNESS) and 1 W11162730 (DSI BOARD) and 1 W11258611 (CONTROL)"
Near Austin, TX 78758
Andy
Job Details:
06/05/2020
REFRIGERATOR KENMORE 106.5159301
Arrived on site for refrigerator ice container not fitting back on. Tested and inspected unit and found failed ice container and dispenser motor. No water leaks present at time of service.
Near Bartlett, TX 76511
Al
Job Details:
06/05/2020
DRYER MAYTAG MEDC465HW0
Arrived to inspect dryer not heating properly.Confirmed the complaint and found the cutoff and thermal fuse defective.Removed and replaced bothReassembled and unit tested as designed.Job complete
Near Dripping Springs, TX 78620
Robert
Job Details:
06/05/2020
OVEN GE PGS960SEL2SS
Arrived on job to replace control. After replacement test operation no change. Ran diagnostics and found code for no fan ordered fan also need main control not listed on parts page. ; ordrng 1 MAINCONTROL and 1 WB26X32571 (FAN)
Near Austin, TX 78738
Kevin
Job Details:
06/05/2020
DISHWASHER WHIRLPOOL WDF520PADB5
"Arrived on site and inspected dishwasher and found left hand rack stop is missing and upper rack is drooping. This is causing it not to connect to water riser along the back wall. Corrected upper rack and also found upper spray arm has plastic debris clogging holes. Cleared holes as best as possible and customer has stopped to correct upper rack. Also found no high drain lube set into drain hose and corrected this
Near Burnet, TX 78611
James
Job Details:
06/05/2020
DISHWASHER KITCHENAID KDTE404DSS0
Arrived on site and tested operation. Found evidence of leak around fill valve. Found water streaks running down brass elbow from water supply. Cleaned off and turned water on and found water spraying from side of brass elbow.Job complete
Near Austin, TX 78749
Luis
Job Details:
06/05/2020
REFRIGERATOR WHIRLPOOL KRFF507HPS01
Arrived on site for cooling complaint. Checked temps reading between 35-37° with temps set to 33° ran diagnostics changed defrost setting to basic adjusted temp settings unit passed all diagnostics
Near Wimberley, TX 78676
Robert
Job Details:
06/05/2020
DISHWASHER KITCHENAID KDTE204ESS1
Arrived on job for complaints of not cleaning. Ran diagnostics and found wash motor not working will need pump and motor to complete. ; ordrng 1 WPW10605058 (pump&motor)
Near Austin, TX 78723
Wesley
Job Details:
06/05/2020
REFRIGERATOR WHIRLPOOL WRF560SMYM05
Arrived onsite and replaced control. All operating as designed during testing. Breaker did not trip.
Near Austin, TX 78704
Leonardo
Job Details:
06/05/2020
RANGE JENN-AIR JDS9860AAP
Arrived on site to test unit for gas leak. Test unit for leaks no leaks present on the range job complete.
Near Paige, TX 78659
Scott
Job Details:
06/05/2020
RANGE WHIRLPOOL WFE550S0HZ1
"Arrived on site on site for oven not heating , found relays had failed on control . Replaced control ,preheated oven . All checked normal . Job complete ."
Near Austin, TX 78751
Wesley
Job Details:
06/05/2020
OVEN WHIRLPOOL WFE515S0ES2
Arrived onsite and found oven control failure. Replaced control. Unit is now functioning as designed. Advised customer on use and care.
Near Austin, TX 78738
Luis
Job Details:
06/05/2020
REFRIGERATOR KITCHENAID KRMF706ESS01
Arrived on site for no water,sticking paddle and ice in fresh food. Found ice build up under ice box,installed adapter, tested water found a kink in line removed kink tested dispenser water working replaced defective paddle."
Near Pflugerville, TX 78660
Cliff
Job Details:
06/05/2020
OVEN WHIRLPOOL WFG505M0BS3
Arrived on site to diagnose a range with damage top assembly. Found during previous repair back right hand side of cooktop was chipped. Replaced cooktop and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78739
Kevin
Job Details:
06/05/2020
WASHER WHIRLPOOL WFW5620HW0
Arrived on site and found right hand side drawer slide has failed. After replacing it drawer is operating properly. Job complete
Near Austin, TX 78731
David Z
Job Details:
06/05/2020
RANGE KITCHENAID KSGG700ESS1
"Arrived on site to diagnose range that had an F8E0 error for cooling fan underspeed. Customer also informed me it was making a lot of noise lately as well. Provided estimate for new blower fan due to noise and error and also a new front knob, Parts $156.60, Labor $214.99 + tax. Customer approved. Replaced blower fan and retested. Error did not come back and fan is blowing hard. Ordering new knob to ship directly to customer, W10872668.; ordrng 1 W10872668D2C (knob D2C)"
Near Temple, TX 76502
Jonathan M
Job Details:
06/05/2020
WASHER MAYTAG MVWB765FW3
"Arrived on site for a washer that’s making a rattling sound as it goes through a spin. Inspected unit and work area. Checked suspension, stater, and agitator. All checked good. Checked the level of the machine and found the unit leaning to the back far enough for the tub to be leaning against the back wall. Adjusted the feet and tested the unit in an auto cycle and manual high speed spin. Unit ran as designed. I called Techline and spoke to Chris SR# 7727992999. He advised that based off my findings, that the unit seemed to be operating as designed and that the issue could have just been the unit being unlevel. He advised to make no repairs and that the o key other issue when it comes to rattling would be a customer loading issue or what the client would have around the unit. He did advise me to run a drain and spin on the unit with a load unit to try and replicate it before leaving but otherwise to advise the customer this was normal operation. Tested the uni
Near Jarrell, TX 76537
Al
Job Details:
06/05/2020
WASHER WHIRLPOOL WTW4850HW
Arrived to inspect washer tub issues.Found the customer washed a single bedding item and when the spin cycle began the unit tub was banging against the cabinet.Ran diagnostics test mode and UNBALANCED load was the only stored error.Customer is with instruct periodAll water lines were dry at the end of service.Job complete
Near Austin, TX 78722
Wesley
Job Details:
06/05/2020
WASHER WHIRLPOOL NTW4516FW3
Arrived onsite and cleared airtrap due to not spinning out properly. Found clog in airtrap. Drain pump is cleared spin and agitation are working properly. Calibrated no error codes. Repaired by clearing airtrap. Unit is now operating as designed.
Near Austin, TX 78732
David Z
Job Details:
06/05/2020
ICE MACHINE GE UNC15NJBII
"Arrived on site to assist with putting ice machine back together and cleaning. At time of arrival customer had already been able to few place the panel. Assisted with cleaning the unit per mfr instructions. All is now working as designed
Near Round Rock, TX 78665
David S
Job Details:
06/05/2020
REFRIGERATOR WHIRLPOOL WRS571CIHB01
"Arrived on site for fridge filter not resetting. I inspected the unit and work area. I walked the customer through the filter reset procedure. And inspected the filter head housing. I reinstalled the filter and there was no more screeching noise. Filter light has been reset. Job complete, no water leaks detected."
Near Buchanan Dam, TX 78609
James
Job Details:
06/05/2020
COOKTOP KITCHENAID KICU569XBL00
Arrived on site and found unit has F47 error. Found fuse has failed on right module. Installed new modules and programmed controls. Tested operation and found unit working properly. Job complete
Near Round Rock, TX 78665
David S
Job Details:
06/05/2020
DRYER MAYTAG MEDC215EW1
"Arrived on site to install previous diagnosed parts. I removed the old element and replaced new. I removed the stuck blower wheel and motor, and replaced new. I reassembled the unit and tested it. Unit heated, and tumbled with good air flow. I ran the unit for ten minuets and it did not trip the breaker. Job complete."
Near Canyon Lake, TX 78133
Richard
Job Details:
06/05/2020
ICE MACHINE KITCHENAID KUIX305ESS1
Arrived onsite for the ice machine not making enough ice. Ran diagnostics and found that the water level sensor was turning the water off before it reached its full level. Replaced pump and it tested good. Water is reaching to the correct level. All functions tested fine during diagnostics. Complete
Near Burnet, TX 78611
James
Job Details:
06/05/2020
OVEN KITCHENAID KEBK101BSS01
Arrived on site and tested operation. Verified sensor as good. Pre heated oven to 350 degrees and found average temp of 365. Calibrated unit down 10 degrees and tested. U it tests good. Job complete
Near Austin, TX 78757
Andy
Job Details:
06/05/2020
WASHER WHIRLPOOL WFW5620HW0
"Arrived on site for washer leaking water. Tested and inspected unit and found failed dispenser drawer assembly. Went to get part and found it is not on hand. Checked parts sheet and found that it has not been received. Ordering part. Office to schedule return trip. 2 man, 2 hour job. ; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (2 MAN) and 1 SEENOTE (2 HOUR ) and 1 W11318755 (drawer)"
Near San Marcos, TX 78666
Richard
Job Details:
06/05/2020
WASHER WHIRLPOOL MVWB855DC3
Arrived onsite for the washer not working. Ran diagnostics and found error code F5E4. Found that the customer was not opening the lid all the way during washes causing the error code and the washer to not start. Advised customer to open the lid all the way open in between washes so that the control knows that the lid was open. Complete .
Near Del Valle, TX 78617
Eman J.
Job Details:
06/05/2020
WASHER HOTPOINT HTW240ASK4WS
"Arrived onsite for washer not draining. I let washer fill up with water, than I put it in a drain and spin cycle multiple times. The washer drains as it’s designed to do. Everything works as designed, no water leaks at time of service. Job complete."
Near Bertram, TX 78605
James
Job Details:
06/05/2020
MICROWAVE WHIRLPOOL WMH32519HZ0
Arrived on site and installed new sensor. Tested operation and found unit working properly. Job complete
Near Bastrop, TX 78602
Scott
Job Details:
06/05/2020
ICE MACHINE KITCHENAID KUIC15NLXS1
"Arrived on site for unit not making ice , found wiring on pump broken , also harness to control failing as well . Will need pump and harness parts Please call to set return .; ordrng 1 WPW10340992 (harns-pump)"
Near Austin, TX 78703
Leonardo
Job Details:
06/05/2020
DISHWASHER KITCHENAID KUDS30FXSS5
"Arrived on site to test unit for lower rack falling and getting stuck. Found broken wheels, replaced wheels test unit and unit test good job complete."
Near Austin, TX 78731
Luis
Job Details:
06/05/2020
REFRIGERATOR KITCHENAID KFIS29PBMS00
"Arrived on site to install parts previously diagnosed. Removed ice from evaporator,replaced fan motor assembly,installed updated main control and ui,ran diagnostics all test passed,changed defrost setting to basic.
Near West Lake Hills, TX 78746
Leonardo
Job Details:
06/05/2020
MICROWAVE WHIRLPOOL WMH31017FS0
Arrived on site to test unit for light not working. Test unit and found bad co tell board. Replaced board test unit and unit test good job complete.
Near Kyle, TX 78640
Robert
Job Details:
06/05/2020
REFRIGERATOR FRIGIDAIRE FRS6LR5EW3
Arrived on job for complaints of warm temperature. Found the defrost control needed. Part no longer available. Unable to complete.
Near Austin, TX 78731
David Z
Job Details:
06/05/2020
OVEN JENN-AIR JJW2430DS00
"Arrived on site to diagnose oven throwing F2E1 error for stuck key. Ran diagnostic and found error present on arrival. Provided estimate for new console, console covered under parts warrant, Replaced console. Retested and all is working as designed.
Near Austin, TX 78744
Eman J.
Job Details:
06/05/2020
WASHER MAYTAG MVWC565FW2
"Arrived onsite for washer not turning on. Customer informed me that the washer wasn’t spinning. Ran diagnostics, no error codes and washer spinning as it should. Next I ran the washer in a drain and spin cycle empty. Washer is spinning as it should. Notice that the washer shakes at a lot, adjusted the feet. No more shaking. After adjusting feet. Ran washer again on drain and spin and again washer spins with no issues. Job complete."
Near Round Rock, TX 78681
Paul
Job Details:
06/05/2020
REFRIGERATOR WHIRLPOOL MRT311FFFZ
Arrived onsite for a refrigerator to determine if a door is really needed for the repair. I explained to the customer that the original door was bowed and the gasket was not sealing properly causing the condensation in the unit. I also found the chassis and liner with large gaps causing issues and explained to the customer these would be sealed when we come back to replace the door. I also told the customer that we would remove the evaporator cover and clear any excessive ice build up from it. Ordering 2EA WP482338 ADHESIVE.; ordrng 2 WP482338 (ADHESIVE)s
Near New Braunfels, TX 78130
Richard
Job Details:
06/05/2020
WASHER WHIRLPOOL MVWB835DW3
Arrived onsite for the washer not working. Replaced console and control board. Washer tested fine no leaks detected. Complete
Near Briarcliff, TX 78669
Kevin
Job Details:
06/05/2020
VENTHOOD UNKNOWN UXT4236ADS
"Arrived on site and inspected vent hood and found no missing parts, unit does not come with a standard 40 watt bulb. job complete"
Near Austin, TX 78737
Kevin
Job Details:
06/05/2020
REFRIGERATOR JENN-AIR JS42PPDUDE01
"Arrived on site and replaced two glass shelves, no other repairs are required at this time, job complete"
Near Round Rock, TX 78664
Kayman
Job Details:
06/05/2020
WASHER MAYTAG MVWB835DC5
Arrived onsite for washer making clicking noise. Upon inspection I found that the gear case had leaked oil. I ran a diagnostics cycle and found that the unit began clicking during high speed spin cycle. I replaced the (W10811956) gear case and (W10734521) slider assembly. There is no longer a noise in high speed spin cycle and there were no leaks detected during time of service. Job complete.
Near Leander, TX 78641
Lou
Job Details:
06/05/2020
OVEN WHIRLPOOL WOD51EC0AS05
"Arrived on site to inspect wall oven not turning off. Upon further inspection, customer advised that they were baking a pie and approximately one hour after turning the unit off, it was still warmer than it should be. I removed the unit from the wall and tested voltage to the upper and lower bake & broil elements and got 246V. Verified voltage to the TOD as well. I checked for error codes and there were none. I contacted techline and spoke to Leon and advised of the customer complaint and my findings. Leon advised that due to no findings ad no errors found to not replace any parts ad provided file #7727996987. I advised the customer of tech lines recommendations and advised them that they would receive the file number with my notes in their receipt. Job completed."
Near Copperas Cove, TX 76522
Al
Job Details:
06/05/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00
"Arrived to inspect refrigerator causing customer to suffer asthma attacks.I checked the unit from top to bottom and inside and out.I photographed both sections to document the unit compartments are operating properly.Called Whirlpool Lashanda SR#7727924193Advised Whirlpool of issues, complaint and diagnoses.LaShanda notated and advised the unit is working as designed and told me to provide the toll free safety number to the customer.No parts needed or installed.All water lines were dry at the time of service.Job complete"
Near Liberty Hill, TX 78642
James
Job Details:
06/05/2020
REFRIGERATOR LG LFXS29766S/01
Arrived on site and installed new valve assembly. Tested operation and found unit working properly. Job complete
Near Morgan's Point Resort, TX 76513
Jonathan M
Job Details:
06/05/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1
Arrived on site for dishwasher that is leaking. Inspected unit and work area. Removed outer door panel and found vent assembly not running. Found moisture buildup around the door dripping all the way down the insulation and onto the floor. Ordering vent assembly and gasket and will return.; ordrng 1 WP8269259 (gasket) and 1 WPW10428211 (vent asm)
Near San Marcos, TX 78666
Richard
Job Details:
06/05/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1
Arrived onsite for the dishwasher not drying the dishes. Ran diagnostics and found no issues with the dishwasher all functions tested fine. Advised customer on care and use of the dishwasher and about using rinse agent. Complete
Near Austin, TX 78758
Luis
Job Details:
06/05/2020
REFRIGERATOR WHIRLPOOL WRT318FZDW05
"Arrived on site for no cool. Pierced low side pressure reading -20 diagnosed low amount of refrigerant. Installed a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good,checked both compartments no traces of dye found; used 1 W10896678 (FITTING), and 1 W10896689 (FITTING) from stock"
Near Austin, TX 78722
Wesley
Job Details:
06/05/2020
RANGE WHIRLPOOL WFG525S0JS0
Arrived onsite and found unit module burnt out. Replaced module to restore bake function. Unit is now operating as designed.
Near The Hills, TX 78738
Brandon
Job Details:
06/05/2020
REFRIGERATOR WHIRLPOOL WRF532SMHZ03
"Arrived on site for customer complaint of broken shelf, I replaced shelf, unit tested good."
Near Austin, TX 78750
David Z
Job Details:
06/05/2020
DRYER KENMORE 110.6813341
"Arrived on site to diagnose dryer that was making squealing noises when running. Performed diagnostic but did not hear screeching. Recommended installing repair kit, with new rollers, pulley arm and belt. Customer approved. Replaced 4 rollers, tensioner arm and belt. Retested unit and it is now running quiet as designed.
Near Austin, TX 78738
Kevin
Job Details:
06/05/2020
REFRIGERATOR JENN-AIR JFFCC72EFS02
"Arrived on site and replaced all parts diagnosed on previous visit also found a plastic clip on the left-hand side is not holding evaporator in place and actually keeping it forward., Straightened as best as possible and used silicone around refrigerant line entry points to remove any air gaps. Job complete"
Near Austin, TX 78738
Kevin
Job Details:
06/05/2020
REFRIGERATOR JENN-AIR JFFCC72EFS02
"Arrived on site and replaced all parts diagnosed on previous visit also found a plastic clip on the left-hand side is not holding evaporator in place and actually keeping it forward.Straightened as best as possible and used silicone around refrigerant line entry points to remove any air gaps. Job complete"
Near Austin, TX 78705
Jacob
Job Details:
06/05/2020
RANGE WHIRLPOOL WFE515S0JS0
Arrived onsite for unit having damage to panel. Saw damage to panel. Replaced panel. No issues at this time. Job complete
Near Hutto, TX 78634
Cliff
Job Details:
06/05/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ01
Arrived on site to diagnose a refrigerator that is not cooling. Tested unit and found compressor not starting. Replaced start device and found no change. Compressor is locked up and will need to be replaced with filter dryer to complete repairs. Office will need to set a return appointment for two hours.; ordrng 1 2HOURJOB (2 HOUR JOB) and 1 W10507884 (compressor) and 1 W10913906 (coupler) and 1 WPW10143759 (dryer)
Near Pflugerville, TX 78660
Cliff
Job Details:
06/05/2020
OVEN WHIRLPOOL WOS51EC0HS01
Arrived on site to diagnose an oven that is not responding to controls. Tested all parts and components and found no mechanical failures at this time. Advised homeowner on electrostatic panel operation. No further repairs needed at this time.
Near Georgetown, TX 78633
Paul
Job Details:
06/05/2020
REFRIGERATOR KITCHENAID KSC24C8EYY02
Arrived onsite for a refrigerator that stopped cooling. I checked the pressures and found the low side in a 10 psi vacuum and the high side at 100 psi indicating a loss of refrigerant. I checked for leaks and found dye coming out of the chassis where the lines come into the RC evaporator.; saved tckt
Near Austin, TX 78734
Brandon
Job Details:
06/05/2020
REFRIGERATOR GE GTE21GSHDSS
"Arrived on site for customer complaint of ice bin not being pushed up against back wall, I was able to put ice bin in correct position. Customer also stated the freezer door would pop open when fresh food door was closed. I lowered the feet all the way to try and help that problem, instructed customer to put some shims under front feet to help unit lean towards back. Unit is working as designed.
Near Austin, TX 78746
Luis
Job Details:
06/05/2020
REFRIGERATOR KITCHENAID KBFC42FTS07
"Arrived on site for busted water line. Installed new water line,installed filter customer provided turned water back on checked water connections no leaks. Water line
Near Austin, TX 78721
Wesley
Job Details:
06/05/2020
WASHER WHIRLPOOL WET4024HW0
Arrived onsite and repaired the existing suspension to correct off balance symptom. All checks good.
Near Kyle, TX 78640
Leonardo
Job Details:
06/05/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0
Arrived on site to test unit for unit not draining. Test unit and found bad drain motor. Replaced drain motor test unit and unit draining correctly job complete no leaks present at this time.
Near China Spring, TX 76633
Jonathan M
Job Details:
06/05/2020
WASHER WHIRLPOOL WFW6620HW0
Arrived on site for washer that is leaking on the bottom of the unit intermittently and not draining out all the water intermittently. Inspected unit and work area. Customer advised that the leaking issue is intermittent and generally happens on heavier loads. Placed unit in service diagnostics and found an F0E5(off balance load) error code. Ran unit through an auto test and found the drain pump buzzing but barely pushing water out. Found unit slightly leaking from the drain hose on the back where it connects due to a poor connection. Replaced drain pump and adjusted the hose. Tested he unit through an auto cycle and manual tests and unit ran as designed. Call complete.
Near Georgetown, TX 78633
Jonathan S
Job Details:
06/05/2020
DISPOSAL WHIRLPOOL CXL
Near Austin, TX 78722
Wesley
Job Details:
06/05/2020
DRYER MAYTAG DE313
Arrived onsite and replaced the belt and the rollers. All checks good. Unit is now operating as designed.
Near Austin, TX 78725
Eman J.
Job Details:
06/05/2020
RANGE AMANA AGR5330BAS3
"Arrived onsite for range burners not working. Tested system found burners low setting was off. Adjusted burner flame, tested system, everything works as designed. Customer light bulb broke off in socket. Ordering socket W10856866 and bulb W10888179. ; ordrng 1 W10856866 (sockt-lite) and 1 W10888179 (bulb-light)"