Service History 920

Near Austin, TX 78744
Leonardo
Job Details: 01/21/2019
OVEN WHIRLPOOL WFG530S0ES1 Arrived on site to test unit for broiler not working. Test u it and can hear the unit cliking behind the panel. Pulled unit out and removed back cover and found connection for broiler coming of the ignitor module. Secured connection test unit and unit test good broiler working correctly job complete no leaks present at this time. Put back cover on and put unit back
Near Kempner, TX 76539
Al
Job Details: 01/21/2019
DRYER MAYTAG MEDB835DW4 "Arrived to inspect unit ( Dryer is covering laundry with dark ink-like material. Ink pen broke within unit.) confirmed the complaint.
Near Austin, TX 78738
Leonardo
Job Details: 01/21/2019
OVEN GE JTP35SP2SS Arrived on site to test unit for door locked. Was able to u locked door and got it to stay open. Will need new door latch
Near Cedar Creek, TX 78612
Thomas L.
Job Details: 01/21/2019
WASHER WHIRLPOOL WFW75HEFW0 Arrived on site to find unit locked and displaying F3E1. Found unit to have defective water pressure switch. Replaced switch and tested unit. All operations are normal and dry.
Near Austin, TX 78750
Cliff
Job Details: 01/21/2019
DRYER WHIRLPOOL WED5000DW1 Arrived on site to diagnose a dryer that is not heating. Tested unit and found Heating element open. Replaced heating element and tested unit. Found all is functioning properly at this time.
Near New Braunfels, TX 78130
Diego G.
Job Details: 01/21/2019
DRYER WHIRLPOOL WED7000DW2 "Arrived on site. Check for cycling issues. Found unit cycling down and not drying clothes completely. Found bad control not recognizing moisture inside drum. Replaced control and cycle, all functions tested OK. Drop complete"
Near New Braunfels, TX 78130
Diego G.
Job Details: 01/21/2019
DRYER WHIRLPOOL WED7000DW2 "Arrived on site. Check for cycling issues. Found unit cycling down and not drying clothes completely. Found bad control not recognizing moisture inside drum. Replaced control and cycle, all functions tested OK. Drop complete"
Near New Braunfels, TX 78130
Diego G.
Job Details: 01/21/2019
DRYER WHIRLPOOL WED7000DW2 "Arrived on site. Check for cycling issues. Found unit cycling down and not drying clothes completely. Found bad control not recognizing moisture inside drum. Replaced control and cycle, all functions tested OK. Drop complete"
Near Round Rock, TX 78664
Tyler B.
Job Details: 01/21/2019
WASHER WHIRLPOOL WFW92HEFW0 Arrived back on site for unit leaving water in dispenser. Reaped drawer and dispenser assembly and water valve to be sure of any faults . Tests good. Ran normal and no water was left in detergent tray. No leaks on site
Near Austin, TX 78753
Wesley
Job Details: 01/21/2019
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site and found unit operating as designed. Found unit to be in control lock. Advised customer on function of lock. All else checks good. Unit is now operating as designed.
Near Killeen, TX 76549
Steve C.
Job Details: 01/21/2019
WASHER GE WPGT9360E0WW Arrived on site to replace the drain hose inner due to leaking water. Replace part and tested the unit. Unit works properly and all water connections were dry at the time of service.
Near New Braunfels, TX 78132
Robert
Job Details: 01/21/2019
REFRIGERATOR WHIRLPOOL WRF954CIHM00 Arrived on job to install valve TEC failed to order additional parts needed. ; ordrng 1 8212547RP (tube-water) and 1 WP2198677 (connector) and 1 WP2300868 (fitting) and 1 WPW10334458 (connector)
Near Wimberley, TX 78676
Robert
Job Details: 01/21/2019
DISHWASHER AMANA ADB1400AWB2 Arrived on job for complaints of leaks. Found too much soap or wrong type soap causing suds. Cleared wash of suds and tested. No additional leaks detected at time of service.
Near Granite Shoals, TX 78654
Thomas L.
Job Details: 01/21/2019
WASHER GE GTW330ASK3WW Arrived on site for complaint of unit tearing clothes. Found that one of the impellers on the agitator had cracked and was causing the damage. Replaced agitator. All water connections are dry.
Near Canyon Lake, TX 78133
Robert
Job Details: 01/21/2019
WASHER MAYTAG MVWB835DW1 "Arrived on job for complaints of washer walking. Ran diagnostics and got error code for unbalanced load. Calibrated unit, ran test load with 5 towels and passed.
Near Georgetown, TX 78626
Jonathan
Job Details: 01/21/2019
WASHER LG WM2487HWMA "Arrived on site for washer leaking water having fault code FE. Inspected unit and existing water in unit. Performed diagnostics mode and ran drain pump to remove water. Tested hot water inlet valve and found leaking at solenoid. Ran normal cycle to check water level. Found faulty hot water inlet valve. Removed faulty valve and installed new. Performed diagnostics mode, tested valve and monitored water connection. All tested good, no water leaks present. Paid in full on credit card."
Near Austin, TX 78759
Luis
Job Details: 01/21/2019
REFRIGERATOR MAYTAG MFI2569VEM4 "Arrived on site for door seal issues. Found damaged door seal on all three doors. Replaced all three door seals,checked door seals to cabinet good."
Near Canyon Lake, TX 78133
Robert
Job Details: 01/21/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on job to replace evaporator motor and cover. Replaced parts, verified fridge is now working. No leaks detected at time of service."
Near Buda, TX 78610
Leonardo
Job Details: 01/21/2019
DISHWASHER KITCHENAID KDTE204DSS0 Arrived on site to test unit for no power. Pushed buttons and unit working correctly at this time. Unit filled with water and drain fine no problems found at this time.
Near Austin, TX 78746
Luis
Job Details: 01/21/2019
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site for no water flow tested dispenser no water. Diagnosed frozen water tank. Defrosted water tank ran water dispenser unit working as designed
Near Liberty Hill, TX 78642
Thomas L.
Job Details: 01/21/2019
DISHWASHER WHIRLPOOL WDF760SADM0 Arrived on site for poor performance. Tested unit and found unit has a failed wash motor. Removed and replaced wash motor and tested unit. All operations are normal and all water connections are dry.
Near Austin, TX 78738
Luis
Job Details: 01/21/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 "Arrived on site for failed compressor. Removed faulty compressor,installed new compressor and starter,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good unit cooling down correctly."
Near Leander, TX 78641
Lou
Job Details: 01/21/2019
WASHER WHIRLPOOL MVWB835DC4 "arrived on site to inspect washer not dispensing water. Upon further inspection, I placed the unit in diagnostics and tested and it showed error code F8E1-Long Fill. I cleared the code and continued with testing. The unit did not advance past test #4 as it was not dispensing any water into the tub through the detergent and softener valves. I stopped diagnostics and tested in manual mode. Again, no water through the valves. I removed and replaced the water inlet valve and tested again. The unit operated as designed with no error codes. I advised the customer of my findings. No water leaks observed during service, job completed."
Near Liberty Hill, TX 78642
Thomas L.
Job Details: 01/21/2019
REFRIGERATOR WHIRLPOOL WRT318FZDB02 Arrived on site for unit leaking water. Found that the drain tube extension was not seated fully and causing a drip. Corrected extension and all water connections are now dry.
Near Austin, TX 78732
Paul
Job Details: 01/21/2019
REFRIGERATOR WHIRLPOOL KRFF507ESS01 "Arrived onsite for the refrigerator with frost, ice, and condensation build up. I found the drain line frozen over and the bottom of the FC with a solid piece of ice causing water to run out the door in a defrost. I removed the ice from the bottom. I found the evaporator cover with broken tabs. Need to replace the cover and fan with harness. Ordering WPW10501260 COVER-EVAP. Returning with prescreened fan. RS for Mon 1/21.; ordrng 1 WPW10501260 (COVER-EVAP)"
Near Austin, TX 78732
Paul
Job Details: 01/21/2019
REFRIGERATOR KITCHENAID KSSC42QTS03 Arrived onsite to replace the previous diagnosed parts. I replaced the FC thermistor. Ms stated the unit was much better after replacing the baffle. I tested the unit and it seems to be working as designed.
Near Austin, TX 78746
Kevin
Job Details: 01/21/2019
OVEN KITCHENAID KEBS207SWH04 "arrived on site and inspected oven and found during a big cycle lower oven is showing to be 75° off temperature. Recommended to customer that temperature sensor be replaced. Also found light bulb is out on left-hand side and connector is worn on the bottom. Quoted customer for repair. replaced temperature sensor and it is now tracking temperature properly, Job complete"
Near Georgetown, TX 78628
Tyler B.
Job Details: 01/21/2019
WASHER MAYTAG WTW7000DW3 Arrived on site for unit making a winding noise. Upon agitator removal found change stuck in crease between wash plate and tub base . Removed and change and tested good. No leaks on site.
Near Wimberley, TX 78676
Brandon
Job Details: 01/21/2019
DRYER AMANA NED4655EW1 "Arrived on site for customer complaint of something falling off the drum, found felt had come completely off and torn. Ordering new drum. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10899578 (drum)"
Near Kyle, TX 78640
Robert
Job Details: 01/21/2019
DRYER MAYTAG PYE2300AYW "Arrived on job for complaints of dryer not drying. Motor was shorted out, blower wheel was broken, opened fuse. Replaced all tested functionality,passed."
Near San Marcos, TX 78666
Diego G.
Job Details: 01/21/2019
WASHER WHIRLPOOL WET4024HW0 Arrived on site. Check for latch issues. Found EL error code for bad latch. Called tech-support and verified issue. He is recommending replacing latch to repair unit. Latch is a PSP. Office to reschedule; ordrng 1 W10869789 (LID LOCK )
Near San Marcos, TX 78666
Diego G.
Job Details: 01/21/2019
WASHER WHIRLPOOL WET4024HW0 Arrived on site. Check for latch issues. Found EL error code for bad latch. Called tech-support and verified issue. He is recommending replacing latch to repair unit. Latch is a PSP. Office to reschedule; ordrng 1 W10869789 (LID LOCK )
Near San Marcos, TX 78666
Diego G.
Job Details: 01/21/2019
WASHER WHIRLPOOL WET4024HW0 Arrived on site. Check for latch issues. Found EL error code for bad latch. Called tech-support and verified issue. He is recommending replacing latch to repair unit. Latch is a PSP. Office to reschedule; ordrng 1 W10869789 (LID LOCK )
Near Round Rock, TX 78681
Tyler B.
Job Details: 01/21/2019
WASHER LG WM2650HWA Arrived on site for unit not starting and giving DE error. Found the door lock has failed causing unit not to start. Replaced door lock and tested good. No leaks on site Door lock
Near Georgetown, TX 78628
Lou
Job Details: 01/21/2019
WASHER GE WCVH6800J1MS "arrived on site to install previously diagnosed and ordered part. I quoted the customer $116.09 for the valve. Customer paid in full. I removed and replaced the valve and tested the unit and it operated as designed. No water leaks observed during service, job completed."
Near Dripping Springs, TX 78620
Brandon
Job Details: 01/21/2019
RANGE KITCHENAID KESS907SSS06 "Arrived on site for customer complaint of oven not heating properly, found hidden bake element had failed. I replaced bake element, unit tested good.
Near Austin, TX 78738
Cliff
Job Details: 01/21/2019
WASHER WHIRLPOOL WFW9050XW00 "Gate code *9899. Arrived on site to diagnose a washer that is leaking and making unusual noises. Tested unit and found door boot curled in word causing leak from the door, water valve overfilling dispenser causing a leak from front of dispenser section. Also noted drain pump extremely loud in unit and in need of replacement. All three parts will need to be replaced to complete repairs. Office will need to have called authorized and set return appointment.; ordrng 1 CNOTES (AUTHO NEEDED) and 1 WPW10212596 (valve)"
Near Austin, TX 78745
Kevin
Job Details: 01/21/2019
WASHER WHIRLPOOL WETLV27HW0 "Arrived on site and inspected washer and found error for lid lock, set washer into diagnostic cycle and ran a calibration and lid lock is now working properly. Started washer on a normal cycle and it is progressing normally, no water leaks from connections at time of service, job complete"
Near Lakeway, TX 78734
Paul
Job Details: 01/21/2019
WASHER MAYTAG MHWE400WR01 Arrived onsite for the washer that another company stated needed a control board replaced and it has an error code. I powered the unit up and found the door locked and the drain pump running. I unlocked the unit and ran diagnostics. The unit had an F20 error code. I found the hot water side of the fill valve failing causing the error. I replaced the valve. I ran diagnostics and the unit completed the cycle and worked as designed. There were no water leaks present at the time of service. Call complete.
Near Austin, TX 78748
Kevin
Job Details: 01/21/2019
WASHER MAYTAG MVWB965HW0 "arrived on site and found washer has been replaced twice since the last visit. Customer is still having the same experience, water is still leaking out the bottom front left side. This is the third washer on site that has had the same issue, took multiple pictures. Spoke with tech line twice on this visit there is no known repairs or corrections in place for this issue. Was advised to turn water down again, this did not have a positive affect on the previous washer. Water flow is not excessive and does not overflow. Took multiple pictures. 7723963214"
Near Austin, TX 78738
Brandon
Job Details: 01/21/2019
DRYER MAYTAG MEDB835DW1 "Arrived on site for customer complaint of dryer not working, found unit would not turn on or run diagnostic mode. Found 5v DC getting to UIB panel, need to replace UIB panel to run further diagnostic. ; ordrng 1 CNOTE (AUTH) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10849058 (panel-cntl)"
Near Seguin, TX 78155
Diego G.
Job Details: 01/21/2019
REFRIGERATOR WHIRLPOOL WRS325SDHV01 "Arrived on site. Checked for cooling issues. Found temperature in freezer at 0° and 45° when it was set on the coldest setting in refrigerator compartment. Damper not opening correctly not allowing enough airflow to refrigerator compartment. Will need damper assembly, main control and display to repair unit. unable to find part numbers on service matters part research. Office to reschedule; ordrng 1 CNOTES (CNOTES ) and 1 NEEDDAMPERASSY (NEED DAMPER ASSY ) and 1 NEEDDISPENSERDISPLAY (NEED DISPENSER DISPLAY ) and 1 NEEDMAINCONTROL (NEED MAIN CONTROL) and 1 PARTRESEARCH (PART RESEARCH )"
Near Seguin, TX 78155
Diego G.
Job Details: 01/21/2019
REFRIGERATOR WHIRLPOOL WRS325SDHV01 "Arrived on site. Checked for cooling issues. Found temperature in freezer at 0° and 45° when it was set on the coldest setting in refrigerator compartment. Damper not opening correctly not allowing enough airflow to refrigerator compartment. Will need damper assembly, main control and display to repair unit. unable to find part numbers on service matters part research. Office to reschedule; ordrng 1 CNOTES (CNOTES ) and 1 NEEDDAMPERASSY (NEED DAMPER ASSY ) and 1 NEEDDISPENSERDISPLAY (NEED DISPENSER DISPLAY ) and 1 NEEDMAINCONTROL (NEED MAIN CONTROL) and 1 PARTRESEARCH (PART RESEARCH )"
Near Seguin, TX 78155
Diego G.
Job Details: 01/21/2019
REFRIGERATOR WHIRLPOOL WRS325SDHV01 "Arrived on site. Checked for cooling issues. Found temperature in freezer at 0° and 45° when it was set on the coldest setting in refrigerator compartment. Damper not opening correctly not allowing enough airflow to refrigerator compartment. Will need damper assembly, main control and display to repair unit. unable to find part numbers on service matters part research. Office to reschedule; ordrng 1 CNOTES (CNOTES ) and 1 NEEDDAMPERASSY (NEED DAMPER ASSY ) and 1 NEEDDISPENSERDISPLAY (NEED DISPENSER DISPLAY ) and 1 NEEDMAINCONTROL (NEED MAIN CONTROL) and 1 PARTRESEARCH (PART RESEARCH )"
Near Liberty Hill, TX 78642
Jonathan
Job Details: 01/21/2019
REFRIGERATOR KITCHENAID KRFC704FPS00 Arrived on site for refrigerator ice maker not producing ice. Performed diagnostics mode and tested ice maker cycle. Found ice maker cycle not filling with water. Gained access to heater and found broken wire. Will need to replace left RC door and UI. Office to schedule appointment when ETA is available. Please allow 6 weeks for door to arrive. ; ordrng 1 SEENOTE (SCH APT/ NEEDS AUTH) and 1 W10849514/STAINLESS (LEFT DOOR) and 1 W11039890 (CONTROL )
Near Leander, TX 78641
James
Job Details: 01/21/2019
REFRIGERATOR MAYTAG MFI2665XEM7 Arrived on site and installed new valve. Tested for proper operation and found unit working properly. All water connections dry at time of service. Job complete
Near Austin, TX 78757
Paul
Job Details: 01/21/2019
REFRIGERATOR WHIRLPOOL WRB322DMBM00 Arrived onsite for the refrigerator with a no ice condition. I found the the ice maker working as designed and I found 119 VAC out of the tan wire at the ice maker going to the fill valve but the valve was not opening. I replaced the fill valve and tested. I had the same results. I checked the resistance on the tan wire from the valve to the chassis and it tested good. I tested resistance on the tan wire from the ice maker to the chassis and it tested good. The tan wire in the chassis has to be open or broken. I didn’t have long enough leads on my meter to check this. I called techline and spoke with Dave SR# 7723962152. Dave agreed with the checks that I made that the tan wire has to be bad in the chassis. Dave advised for the customer to call customer service with the file number because he can’t authorize a replacement without a POP. Authorization Number WIEZK00EPL1. Ordering c-notes.; ordrng 1 C-NOTES (THE OFFICE NEEDS TO CONTACT THE CUSTOMER AND
Near Austin, TX 78735
Leonardo
Job Details: 01/21/2019
OVEN WHIRLPOOL WOD93EC0AS02 Arrived on site to to install new handle and new vent. Installed both parts no damaged found on new parts job complete
Near Lakeway, TX 78734
Paul
Job Details: 01/21/2019
OVEN WHIRLPOOL WOD51EC0AS02 Arrived onsite for the oven that stopped working after a self clean cycle. I found the oven control panel dead when I arrived. I gave the customer two quotes depending on what might have failed. I replaced the thermal fuse and tested the oven. Both ovens were heating and working as designed. I showed ms the cabinet had a cutout in the bottom that needed to be closed up. Call complete.
Near Waco, TX 76710
Steve C.
Job Details: 01/21/2019
WASHER WHIRLPOOL WET4027EW1 arrived on site for the unit has a burning smell. Tested the unit and found the motor on the washer is locked up and making noise and has a burning smell. The unit will need a new motor and will also order the pump and capacitor.; ordrng 1 WP3363892 (pump-water) and 1 WP661600 (drive motor) and 1 WP8572717 (start capacitor)
Near Georgetown, TX 78628
Jonathan
Job Details: 01/21/2019
MICROWAVE GE JE1456KWH02 "Arrived on site for built in microwave not heating Performed diagnostics mode and tested amp to high side, found within range. Found failed high side.
Near Killeen, TX 76542
Al
Job Details: 01/21/2019
REFRIGERATOR WHIRLPOOL WRS325FDAB05 "Arrived to inspect refrigerator not cooling and lights were out. Confirmed the complaint and checked and photographed the evaporator. There was no frost pattern. Removed rear cover and amp checked the start device. The compressor was hot to the touch.UNIT WILL NEED COMPRESSOR, DYE DRYER CAPILLARIES TUBE. . SEALED SYSTEM TECH.876765 TUBE KIT, W10309988 COMPRESSOR, WPW10143759 DRIER; ordrng 1 876765 (TUBE KIT ) and 1 W10309988 (COMPRESSOR ) and 1 WPW10143759 (DRIER)"
Near Austin, TX 78717
Jonathan
Job Details: 01/21/2019
MICROWAVE JENN-AIR JMV9196CS0 "Arrived on site for microwave conviction fan making noises. Performed diagnostics mode and tested unit. Sounded as fan was hitting something. Inspected fan. Pulled unit down and found improper insulation of bracket (see SD-QuickPic). Gained access to fan motor. Removed chamber and inspected, no objects found. Installed new chamber and assembled unit. Mounted microwave and tested operation. All tested good."
Near Austin, TX 78723
Joseph C.
Job Details: 01/21/2019
WASHER WHIRLPOOL CHW9160GW0 "Arrived on site for “erratic operation” complaint. Inspected unit and found F25 error had returned. Harness checks good. Removed and replaced ACU and MCU. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near Marble Falls, TX 78654
Thomas L.
Job Details: 01/21/2019
REFRIGERATOR WHIRLPOOL WRB322DMBM00 Arrived on site to replace damaged refrigerator door. Open door to find that this panel cannot be reversible. There are only two screws in the door panel and not for. Arrived on site to replace damaged refrigerator door. Open door to find that this panel cannot be reversible. There are only two screw holes in the door panel and not four. Please see pictures.; ordrng 1 13107554SQ (dor-fip ss) and 1 PARTSRESEARCH
Near Temple, TX 76502
Arthur B.
Job Details: 01/21/2019
DRYER MAYTAG MEDB765FW0 "Arrived onsite to install new drum,bracket and overlay to dryer from prior visit’s diagnosis. Removed all parts and installed new replacements. Reassembled. Tested unit. Unit now tumbles quiet and starts as intended. No other issues found. Dryer vent and lint trap was clean of lint at time of service."
Near Manor, TX 78653
Wesley
Job Details: 01/21/2019
WASHER WHIRLPOOL WTW7500GC0 Arrived on site and replaced control. Unit is now operating as designed. All checks good.
Near Austin, TX 78728
Wesley
Job Details: 01/21/2019
WASHER WHIRLPOOL WFW92HEFW0 Arrived on site and found unit operating as designed. Replaced scratched door glass. All checks good. Unit is now operating as designed.
Near Pflugerville, TX 78660
Tyler B.
Job Details: 01/21/2019
DRYER WHIRLPOOL WED4815EW1 "Arrived on site for damaged drum, found drum flaking paint. And will require replacement . ; ordrng 1 WED4815EW1 (DRUM )"
Near Dripping Springs, TX 78620
Leonardo
Job Details: 01/21/2019
OVEN KITCHENAID KOSE500ESS00 Arrived on site to test unit for no display. Test unit and found bad fuse thermal. Replaced fuse test unit by heating and unit test good job complete.
Near Cedar Park, TX 78613
Lou
Job Details: 01/21/2019
REFRIGERATOR GE GSH25JSTASS "arrived on site to inspect leaking ice maker. Upon further inspection, the customer advised that the ice maker was leaking water and it leaked out of the fc section onto the floor. Checked the ice maker and it was off. I found a large amount of ice debris under the ice bin, ice maker, and on the auger motor housing. I turned the ice maker on and it never harvested. I tested the motor ad solenoid and the motor did not come on ad the solenoid never moved either. I removed the motor housing and found that it was frozen. I tested ohms to the motor and solenoid and the motor was good but the solenoid was open. I thawed the ice off of it and reinstalled it and the motor began to operate but was dragging and the solenoid still did not operate. I am ordering the motor, solenoid, auger Drive ad will return with the ice maker and valve. Scheduled return service for 01/22/19. No water leaks observed during service.; ordrng 1 CNOTE (AUTHORIZATION ) and 1 WR02X11941 (dr
Near Leander, TX 78641
Lou
Job Details: 01/21/2019
RANGE AMANA AER6303MFS1 "arrived on site to inspect range cooktop element not working. Upon further inspection, I turned the unit on and the back left element came on. The element began to glow. After a few minutes the element began to turn off on its own and turn back on. I explained to the customer that the element works in that manner as the element gets to its set temp, the sensor in the element will sense it and let the control know to turn the heat off. Once it gets to a set low temp, the sensor will let the control know and the element will come back on. I removed and replaced the switch and element and tested again with the same results. I contacted Techline and spoke to Robert and advised him of the issue. Robert concurred with me stating that the sensor in the element tells the control when to turn the element on and turn it off. Robert provided File #7723968324. Job completed."
Near Georgetown, TX 78633
Jerry C.
Job Details: 01/21/2019
RANGE WHIRLPOOL WFG550S0HZ0 "WFG550S0HZ0 Arrived to inspect broil ignition issues. I tested the unit and it could be heard attempting ignition, but would not ignite and no spark could be seen. I found the ignition wire for the broil igniter incorrectly routed and I corrected. I attempted ignition five times and it ignited instantly without fail. Operational test good, no gas leaks detected during service."
Near Austin, TX 78747
Leonardo
Job Details: 01/21/2019
RANGE WHIRLPOOL WFC310S0EB1 Arrived on site to test unit for burner not working. Found receptacles completely burned and all wires will need new harness. Ordering new harness WPW10279107 office to reschedule. ; ordrng 1 WPW10279107 (COOKTOP HARNESS )
Near Spicewood, TX 78669
Brandon
Job Details: 01/21/2019
WASHER MAYTAG MVWB850YG1 "Arrived on site for tub and tub ring replacement, after I replaced parts, unit tested good."
Near Austin, TX 78750
Cliff
Job Details: 01/21/2019
DRYER KENMORE 110.6982201 Arrived on site to diagnose a dryer that is making unusual noise. Found idler pulley completely locked up causing noise. Replaced idler pulley and all four rollers from repair kit and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78748
Kevin
Job Details: 01/21/2019
WASHER MAYTAG MVWX655DW1 "Arrived on site and inspected washer and found lid is broken on the left hinge, lid will need to be replaced as well as lid hinges, hinges, also found detergent drawer is broken and siphon is not working properly. Will need to order all parts to correct issue. No water leaks from connections at time of service, job complete.; ordrng 1 W10270398 (hinge) and 1 W10270399 (hinge) and 1 W11117421 (lid) and 1 W11127356 (drawer) and 1 WP8563965 (lid hinge) and 1 WP8572974 (lid hinge) and 4 WPW10078270 (screw)s"
Near Round Rock, TX 78665
Jonathan
Job Details: 01/21/2019
REFRIGERATOR WHIRLPOOL KRMF706ESS01 Arrived on site for refrigerator leaking water. Found water buildup in bottom of RC. Gained access to evaporator drain line. Removed ice from bottom of evaporator with steamer. Attempted to clear drain line with weed eater string and metal wiring. Gained access to drain pan and line. Removed drain line and found dust in RC drain line. Attempted clear from back. Called tech support and spoke with T.J (7723966113). Whirlpool will be contacting customer with 5 to 7 business days. Cleaned water out of bottom of RC. Advised customer unit will still leak water.
Near Killeen, TX 76542
Al
Job Details: 01/21/2019
REFRIGERATOR WHIRLPOOL WRF736SDAM13 Arrived to inspect unit not cooling. Verified complaint and service tested the unit. Checked voltage at the main control and discovered there was no voltage going to the compressor or fan. Ordered W11035752 main control.NEEDS MORE WORK.; ordrng 1 W11035752 (MAIN CONTROL )
Near Austin, TX 78739
Kevin
Job Details: 01/21/2019
DISHWASHER KITCHENAID KUDP01FLSS3 "arrived on site and inspected dishwasher and found lower left-hand corner of door is making contact with kickplate when opening and closing. Took picture of kickplate ridge with paint removed from contact. Door is level, hinges are operating properly, recommended to customer that because this model has dual kick plates that the one with the ridges be left off. Quoted customer for hinge/door adjustment.
Near Georgetown, TX 78628
Jerry C.
Job Details: 01/21/2019
REFRIGERATOR KITCHENAID KFIS29PBMS00 "KFIS29PBMS00 Arrived to inspect no ice. I found the unit had produced a limited amount of ice, but not nearly enough for the amount of time it had ran since compressor replacement. The compressor was making excessive noise and the customer said that it had been even louder prior to my arrival. I suspect the replacement compressor was faulty and it will require replacement. Office to order compressor and schedule for two hours service. No leaks observed during service. ; ordrng 1 CNOTES (SEALED SYSTEM SERVICE) and 1 SF8404 (SERVICE PORT) and 1 W10276644 (compressor) and 1 WPW10143759 (dryer)"
Near Austin, TX 78717
Lou
Job Details: 01/21/2019
DISHWASHER WHIRLPOOL WDF540PADM3 "arrived on site to inspect dishwasher leaking water. Upon further inspection, I placed the unit in diagnostics with no error codes showing. The customer advised that the unit is leaking from the same area, but not as much. I checked the right hinge area and found where the unit is leaking from there. I opened the door and found a large amount of suds in the tub. Also found water debris running along the top of the door areas where the door meets the gasket. I inspected the gasket and found it pinched in the top right corner and water was leaking through the gasket and down the side of the inner door panel. I advised the customer of my findings ad am ordering the door gasket. I scheduled returned service for 01/21/19. Customer was advised to watch for the leak should they use the unit before I return to replace the gasket. ; ordrng 1 WPW10524469 (gasket)"
Near Spicewood, TX 78669
Brandon
Job Details: 01/21/2019
OVEN WHIRLPOOL WFE540H0ES1 "Arrived on site for customer complaint of oven control not working. Found roach infestation took out control. I replaced control, instructed customer to take care of roaches. They know this is not covered under warranty.
Near New Braunfels, TX 78130
Diego G.
Job Details: 01/21/2019
DISHWASHER AMANA ADB1400AGS1 Arrived on site. Check for multiple issues. Found hoses clogged up not allowing water to drain out correctly. Also found missing spring Allowing door to fall down without tension. Will need hoses and spring I will bring drain pump for back up. Rescheduled for 1/22/19; ordrng 1 W10337934 (spring) and 1 W10878507 (HOSE )
Near New Braunfels, TX 78130
Diego G.
Job Details: 01/21/2019
DISHWASHER AMANA ADB1400AGS1 Arrived on site. Check for multiple issues. Found hoses clogged up not allowing water to drain out correctly. Also found missing spring Allowing door to fall down without tension. Will need hoses and spring I will bring drain pump for back up. Rescheduled for 1/22/19; ordrng 1 W10337934 (spring) and 1 W10878507 (HOSE )
Near New Braunfels, TX 78130
Diego G.
Job Details: 01/21/2019
DISHWASHER AMANA ADB1400AGS1 Arrived on site. Check for multiple issues. Found hoses clogged up not allowing water to drain out correctly. Also found missing spring Allowing door to fall down without tension. Will need hoses and spring I will bring drain pump for back up. Rescheduled for 1/22/19; ordrng 1 W10337934 (spring) and 1 W10878507 (HOSE )
Near Georgetown, TX 78628
Cliff
Job Details: 01/21/2019
REFRIGERATOR KITCHENAID KBFN502ESS02 Replaced all LED module controls in refrigerator. Replaced all LED module controls in refrigerator. Tested unit and found all is working properly at this time. No further repairs are needed and no leaks were found at time of service.
Near Hewitt, TX 76643
Arthur B.
Job Details: 01/21/2019
MICROWAVE GE PVM9005SJ3SS "Arrived onsite for customer complaint of microwave door not closing properly and radiation leakage. Used microwave leak tester and found highest reading wash 2.17 mW\cm2. Called GE Techline Tony Reference #190117-001979 and advised that door will have some play on top latch due to design. Also there will be some leaking. Anything lower than 4.5mW/cm2 is considered normal. Unit works as intended. Due to customer instruct. No other issues found."
Near Manor, TX 78653
Wesley
Job Details: 01/21/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ0 "Arrived on site and found unit operating as designed, arrived onnsite and found gasket closure problem. Used heat gun and adhesive to repair. Unit is now operating properly."
Near Hewitt, TX 76643
Steve C.
Job Details: 01/21/2019
REFRIGERATOR MAYTAG MSF25D2EAW00 Arrived on site to replace all the parts from previous tech diagnosis. Replaced all parts and added 5 ounces of refrigerant. Tested the unit and the unit is working properly. All water connections were dry at the time of service.
Near Austin, TX 78746
Luis
Job Details: 01/21/2019
REFRIGERATOR WHIRLPOOL WRX735SDHW00 "Arrived on site for filter issue. Found filter stuck in housing, removed filter and housing. Found housing causing filter not being able to be removed, adjusted housing tested filter operation good."
Near Austin, TX 78703
Leonardo
Job Details: 01/21/2019
OVEN WHIRLPOOL WOS51EC0AS04 Arrived on site to test unit for oven not going past 185 when set at 240 or 350. Test unit and found light turning on and off and then oven light stayed on could not turn off. Replaced control board. Test unit and unit got to 240 after replacing board job complete.
Near , TX 78728
Wesley
Job Details: 01/21/2019
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site and replaced panel. All checks good. Unit is now operating as designed.
Near Cedar Park, TX 78613
Lou
Job Details: 01/21/2019
DRYER WHIRLPOOL WED75HEFW1 "arrived on site to inspect dryer not drying clothes. Upon further inspection, I removed the top panel and turned the unit on and could see the element glowing. I tested the unit components and all are operating. No lint observed during service, job completed."
Near Leander, TX 78641
Lou
Job Details: 01/21/2019
FREEZER WHIRLPOOL WRB322DMBM00 "arrived on site to inspect no cool in freezer. Upon arrival, I found the unit unplugged. I plugged the unit back in and removed the back cover and checked amps at the compressor. My amp reading was .02 amps. I put the unit back in its place and removed the fc door and Evap cover. I found that the evaporator had no frost pattern, which tells me there’s a leak somewhere in the system. I advised the customer of my findings and the repairs it will need. Customer contacted Lowe’s and she advised that she will get the unit replaced as it’s the second one she’s had. I advised that I will order the necessary parts and schedule repair. I am ordering a sealed system...compressor, access valve, dryer, and evaporator. CNOTE 2 HR JOB. Office to schedule return service. No water leaks observed during service. I advised the customer that if she gets the unit replaced to please notify the office to cancel repair. ; ordrng 1 CNOTE (2 HR JOB) and 1 TJ90SF8404 (ACCESS VALV
Near Georgetown, TX 78628
Lou
Job Details: 01/21/2019
COOKTOP GE JGP940BEK2BB "arrived on site to install previously diagnosed and ordered parts. I removed and replaced the front left Ignitor and installed a screw to the back right burner head. Tested the unit and it operated as designed. No gas leaks detected during service, job completed."
Near Georgetown, TX 78633
Jerry C.
Job Details: 01/21/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ06 "WRF555SDFZ06 Arrived to inspect door issue. I found the center and lower mullion mounts had failed. I removed and replaced the mullion and tested. Operational test good, no leaks observed during service."
Near Austin, TX 78735
Leonardo
Job Details: 01/21/2019
MICROWAVE WHIRLPOOL KOCE507ESS05 Arrived on site to to replaced switch harness. Replaced harness test unit and unit test good job complete
Near Austin, TX 78731
Scott
Job Details: 01/21/2019
OVEN KITCHENAID KEMS378SSS04 Arrived on site replaced inverter . Unit is now heating up to WP specs .
Near New Braunfels, TX 78132
Robert
Job Details: 01/21/2019
DISHWASHER WHIRLPOOL KDTE334GPS0 Arrived on job for complaints of dishwasher not cleaning. Water temperature good TEC line recommends replacement of oui sensor. 7723961197. ; ordrng 1 W11084121 (sensor)
Near Seguin, TX 78155
Diego G.
Job Details: 01/21/2019
REFRIGERATOR WHIRLPOOL ED5VHEXVQ02 "Arrived on site. Check for dispenser issues. Found tab broken on bracket not allowing contact with switch for water. Replaced bracket and cycle, all functions tested OK. No leaks present. Job complete"
Near Seguin, TX 78155
Diego G.
Job Details: 01/21/2019
REFRIGERATOR WHIRLPOOL ED5VHEXVQ02 "Arrived on site. Check for dispenser issues. Found tab broken on bracket not allowing contact with switch for water. Replaced bracket and cycle, all functions tested OK. No leaks present. Job complete"
Near Seguin, TX 78155
Diego G.
Job Details: 01/21/2019
REFRIGERATOR WHIRLPOOL ED5VHEXVQ02 "Arrived on site. Check for dispenser issues. Found tab broken on bracket not allowing contact with switch for water. Replaced bracket and cycle, all functions tested OK. No leaks present. Job complete"
Near Austin, TX 78731
Luis
Job Details: 01/21/2019
REFRIGERATOR KITCHENAID KFIS29PBMS00 "Arrived on site for no ice and freezer not freezing. Checked fresh food evaporator diagnosed leak in silver aluminum evaporator. Replaced compressor,uv drier and installed updated fresh food evaporator. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly. Repair covered u fee project code S71233 (DOUBLE L) C-NOTE; ordrng 1 CNOTE (S71233 DOUBLE LABOR)"
Near Lakeway, TX 78734
Cliff
Job Details: 01/21/2019
DISHWASHER KENMORE 665.13963K017 Arrived on site to replace clip for upper rack. Replaced clip and collected remaining balance on repair. No further repairs are needed and no leaks were found at time of service.
Near Manor, TX 78653
Wesley
Job Details: 01/21/2019
RANGE KITCHENAID KOSE500ESS03 Arrived on site and found door falling apart and can’t missing. Ordering needed parts. All else checks good. ; ordrng 1 W10351279 (VENT COVER) and 1 W10615236 (STAINLESS PANEL)
Near Austin, TX 78750
Paul
Job Details: 01/21/2019
FREEZER KENMORE 253.28732C0 Arrived onsite for the freezer not cooling correctly. I found the compressor very hot and only drawing .14 amps. I suspect either a bad compressor or a leak.
Near Round Rock, TX 78665
Jonathan
Job Details: 01/21/2019
REFRIGERATOR WHIRLPOOL WRS970CIDE01 "Arrived on site for refrigerator dispenser leaking water and top freezer not cooling. Customer stated that last week top part was not cooling. Measured temperature in RC at 37° , top FC at 0° and bottom-1°. Tested dispenser and found not dispensing. Removed ice container and found ice chute had ice cubes setting in it (see SD-QuickPic). Removed cubes and installed ice container. Checked ice door operations . Tested dispenser Called tech support and spoke with Andy. He stated make sure customer is not over fill cup when dispensing ice and check ice chute. Performed diagnostics mode and checked thermistor and evaporator fan and air baffle. Inspected RC and FC door seal. All tested good, no water leaks present."
Near Smithville, TX 78957
Thomas L.
Job Details: 01/21/2019
DRYER MAYTAG MEDC465HW0 Arrived on site for no heat condition. Unit is not heating. Unit has open heat contacts on selector switch as per original diagnosis. Replaced switch. Unit now heats properly. Dryer and garage venting are clean.
Near Hewitt, TX 76643
Arthur B.
Job Details: 01/21/2019
REFRIGERATOR WHIRLPOOL WRT106TFDB01 Arrived onsite for customer complaint of top mount refrigerator not cooling properly. Tested unit and found evaporator fan seized. Removed and replaced evaporator fan. Reassembled and tested. Good frost pattern and air flow coming from evaporator. No other issues found. No water connections made to unit at time of service.