"Arrived on site for unit not cooling in the RC section. Found unit evaporator is frosting over. Customer stated that there have been five visits from different companies and the issue continues to reoccur. Customer will try to obtain information on what has been done thus far. Looking at the unit the work issued under Service pointer W11092686 does not appear to have been completed. Unit currently does have a bowed, drip pan and a broken evaporator cover. Notified customer to have unit thawing before the next visit. Ordering related parts and set to return Monday the 14th.; ordrng 2 67006425 (Evap screws)s and 1 W11456069 (Clamp kit) and 1 Shims (Shims) and 1 WPW10501260 (Evaporator cover) and 1 WPW10248595 (Damper)"

Arrived onsite for unit not making ice. Tested and found ice maker not responding to any test. Replaced ice maker. Tested and unit is now functioning properly. Job complete

"Arrived onsite for unit leaking from dispenser. On arrival found one drop hanging from dispenser . Customer stated over night , a couple of drops fall. Tested dispenser and valve is opening and closing. Customer stated she does not use dispenser. Advised customer to use dispenser regularly to allow water to circulate and not stay stagnant. Also found customer mentioned condensation on the vertical mullion. Advised customer to turn on humidity control as home temperature was warm. Unit is functioning as designed. Customer will monitor. Job complete."

WTW5010LW0 Arrived on site to install stall parts. Installed part#s w11395618 and w11399437 calibrated washer and tested in customer mode product works as it's designed. No water leaks visible from watersupply.

WRS588FIHZ04 Arrived on site to install part#s w11566894 and w11098702 tested product works as it's designed no water leaks visible from watersupply.

"WRF993FIFM00 Arrived on site to replace previous ordered parts. Upon arrival, proceeded to replace W11394920 cover evap and W11407678 fan. Tested unit and now unit is functioning as designed. No wage leaks detected at this time."

WTW8900BC0 Arrived on site for a washer leaking water per client. Upon arrival client said water would run in the bottom middle of washer. Further inspection found tub ring full of debri in the detergent dispenser. I removed ring cleaned reinstalled tested worked as it's designed not water leaks visible from watersupply no parts used.

"MVWB765FW1 Arrived on site for unit making popping noise. Upon arrival, customer stated the noise will occur in the beginning when pressing Start. Confirmed sound was coming from slider but louder than normal. Proceeded to replace W10734521 slider. Re tested and now unit is functioning as designed. No water leaks detected at this time."

"Arrived on site to replace previously diagnosed parts. Replaced valve (W10408179) and bracket (WPW10445062). Tested unit, after filling cup there would only be one drip. After 20 minutes no drips have occurred. Unit is now running as designed. Office to collect remaining fee from CC on file. No leaks detected, job complete."

"Arrived on-site to test a unit reported for not filling with water. Upon inspection, found the float was stuck in the up position, causing the unit to think it was already full. Secured the float in the correct down position to allow water to fill. Tested the unit in test mode, and it performed as designed. Job complete, no parts used."

Arrived on site to test unit for flames on all burner are reallyLow. Test unit and found faulty regulator. Replaced regulator test unit and flames are normal job complete. W11087445

WOC54EC0HS20 Arrived to inspect control panel issue. I found the machine had a continuous power cycling loop. I removed and replaced the UI and the machine resumed all normal functions.

WRS315SDHZ18 Arrived on site for a refrigerator not making ice. Upon arrival temperature readings for FC 16 degrees RC 40 degrees client said icemaker made ice 5 days ago and when it produced ice it was still wet. Further inspection found the motor fan making a whining sound that would come and go. Tested thermistor part failed temperature ordering part wp2315549 and W11650661 returning parts in case needed. ; ordrng 1 WP2315549 (Motor fan) and 1 W11650661 (Heater)

Arrived on site to test unit for door not closing. Test unit and found broken striker and missing pads. Installed new striker and pads. Test unit and unit test good job complete.

"Arrived on-site to troubleshoot the unit with no power. Tested the unit by checking voltage at the terminal block and found a melted wire on the neutral. I removed the damaged wire, installed a new wire nut on the white neutral wire, and tested the unit. The unit is now functioning properly. Job complete. No parts used."

"Arrived on-site to inspect a unit with a reported issue of the glass not sitting correctly on the cooktop. Upon testing, I found that the right side corner of the cooktop glass is elevated and not sitting flush like the other three corners. I will order a new glass cooktop W11333462, and the office will need to reschedule the service. ; ordrng 1 W11333462 (Glass cooktop)"

"Arrived on site to inspect unit for not heating. Upon closer inspection found diode failed corrupting connections on capacitor. Replaced diode and capacitor, tested unit, unit is running as intended. Job complete. USED W11256462 WPW10574736"

"Arrived on site to test unit for unit not operating properly, tested unit found door gasket is ripping, ordering part rescheduled for 10/11; ordrng 1 W10906683 (Door seal) and 1 Doorsealadhesive (Door seal adhesive)"

"Arrived on site to inspect unit for out of balance loads. Upon closer inspection found gearcase shaft bent causing unit to shake. Replaced gearcase, loaded unit with towels and placed unit into rise and spin cycle. Unit was still shaking excessively but successfully finished cycle which it wasnt before inspected basket found multiple golf ball size holes not punched through on lower ring. Ordering basket. Office to reschedule. USED W11454372; ordrng 1 W11172199 (Basket)"

"Arrived on site for no ice. Removed bin,ran harvest test failed icemaker ran mid cycle and stopped reading bf diagnosed a defective icemaker,replaced icemaker ran multiple test all passed ran fill test passed. Used w11646196"

Arrived onsite for dishwasher not draining. Upon arrival I noticed a piece of glass on top of the filter. I also hear glass jumping around inside the drain pump when told to drain. I pulled the drain pump motor off and glass shards came out. I replaced the drain pump as the impeller were damaged and could enf up causing issues. I found the third rack rollers on the tub to be broken off. Will need to order W11579562 third level rack wheel assembly for the left hand side. The unit is now draining as designed and no water leaks are present. Installed W11412291 PUMP-DRAIN. OFFICE TO RS FOR THIRD RACK ASSEMBLY.

Arrived on site to test unit for temps being off. Customer stated inspector found temps were not correct. Tested both top and bottom oven to 350? degrees with no issues. Advised customer against use of hanging thermometers as stated in owners manual. Also advised of temp fluctuations and oven temp offsets/calibration. No parts replaced. Unit working as designed at this time. Job complete.

"Arrived on site to test unit for LF and RF burners long ignition times. Also CF burner simmer flames too high. Properly converted unit using conversion kit(W11502161), adjusted burner heads as stated in service pointer, and adjusted simmer flames for front center burner to recommended. Unit now working as designed. Job complete."

"Arrived on site and replaced previously diagnosed hinges(WP2166037 and WP2325482), washers(WP487802) and filled gaps between liner and cabinet with silicone(W10841140). With no improvement. Reversed both RC and FC doors and now working as designed. Customer ok with doors opening opposite way. Job complete. SR#7740061835"

Arrived on site to test unit for loud tapping/grinding sounds. Found damper/diffuser was seized causing motor to make excessive noise. Replaced damper(W11236851) and noise is no longer present. Job complete.

Arrived on site and replaced previously diagnosed ice maker(W11646196) and UI(W11404238). Ice maker completed diagnostics and filled properly. Advised to monitor. No leaks detected.

"Arrived on site for a defective compressor. Removed defective compressor and 3 way valve,installed a new compressor,3 way valve and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good.w10843121,w11592010,w11575001"

"Arrived on site for no ice. Found icemaker stuck in mid harvest attempted reset failed,diagnosed a defective icemaker. Replaced icemaker ran harvest test passed ran fill test passed. Used w11700250"

Arrived on site for washer not starting. Ran test and found no errors. Al components pass test. Reset control. Verified operation. Call complete. No parts.

Arrived onsite to replace fridge door. Upon arrival I inspected the unit and the leasing office said they didn't see any dents. I also confirmed there are no dents on the fridge door. The leasing office said it might be another one and they will make a ticket for it when they find the correct unit. Call complete. No parts installed.

"Arrived on site for temperatures out of range with 10 degree temperatures swings from -10 to 10. Upon arrival, inspected unit and is currently running. Checked temperature using thermocouple and get -6 when set to recommended setting on thermostat. Removed evaporator cover to inspect evaporator. Am not getting a complete frost pattern. Uploaded picture to SD. Contacted service management for assistance. Believe there may be a floating restriction.Ordering sealed system repair. Ordering compressor, nitrogen, r600 kit. Access valve and uv drier. Office to reschedule ; ordrng 1 W11547313 (Compressor) and 1 Nitrogen (Nitrogen) and 1 R600kit (R600 kit) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve)"

Arrived onsite for previously diagnosed parts. I replaced the pump and motor and the control and powered the unit on. After powering the unit on I ran a diagnostic cycle. The unit would chime like it was starting but the same issue is occurring. The motor would just click and the unit will not operate. Office will need to reschedule. Ordering W11629912 MAIN CNTRL in case I got a faulty control and W11662347 Harness. I installed W11416362 PUMP AND MOTOR and W11629912 Main control.; ordrng 1 W11629912 (MAIN CNTRL)

Arrived onsite for oven door gasket and igniting issue. Upon arrival customer stated the igniting issue was with the front right burner on the cooktop. I cleaned off the orifice where the ignitor is and it helped a bit but needs to be adjusted. I am going to order a orifice holder just in case the screws break as they look very worn. I was replacing the gasket but found it not to fit correctly and when installing noticed a tear in the gasket. Will need to order another gasket. Office to RS. Ordering WPW10535778 GASKET DOOR and WPW10515455 ORIFICE and 2x WP8273062 SCREW.; ordrng 2 WP8273062 (Screw)s and 1 WPW10515455 (Orifice)

Arrived onsite for microwave sparking. After replacing the magnetron I came back after still noticing sparking noises. I had PR assist me this time. I pulled off the wave guide plates and found the remaining end of the magnetron in the wave guide causing the sparking. I removed the piece of magnetron and found no splatter inside the wave guide. I am going to order the wave guide plates as they are damaged. Unit is now heating as designed and no sparking is present. Office to RS. Ordering 2 W10915651 plates.; ordrng 2 W10915651 (Wave guide plates)s

Arrived on site to install previously diagnosed and ordered part. I installed the drain pump and tested the dishwasher. The dishwasher is now operating as designed no leaks observed during service. W10876537

"Arrived onsite to install previously diagnosed and ordered part. Upon arrival, the part to be replaced is defective in the box. I am documenting and ordering a new deflector. W11369884. Office to schedule return date ; ordrng 1 W11369884 (Deflector)"

Arrived on site to inspect dishwasher leaking from the front and the door. Upon further inspection the customer advised that they experienced a leak while using the dishwasher and that the water that came out was very foamy. I placed the unit into diagnostics and observed no error codes. I began component testing and observed no issues with any of the components. I ran the normal cycle for an about 20 min and observed no leaks from the unit. The dishwasher experienced over suds wither from too much detergent or the wrong type of detergent getting in the dishwasher. I advised the customer of my findings and she agreed that the wrong type of detergent might have been accidentally used for that last cycle. No water leaks observed during service. No parts used

"Arrived on site to inspect cooktop knobs getting too hot. Upon further inspection. The customer advised that she is unhappy with the layout of the knobs in relation to the burners, stating that they are too close in proximity. I checked the unit and the knobs and burners all functioning as designed and their layout is just the compact design and there is nothing that can be done to change that. The customer wants to reach out to the builder and discuss possibly exchanging her cooktop for a different model. The unit has no functional failures and no gas leaks observed during service. No parts installed."

Arrived on site with new parts. Removed console. Replaced board for plastics tab. Verified operation. Call complete.

"Arrived on site for washer not working. Diagnostics stored f7e7, f6e3. Replaced stator and rotor. Now I lost dc voltage at main control. Called tech line. Order ACU and wire harness. If it skips from sensing to done they recommended a lower harness first. If issue continues then replace rotor stator and clutch. Sr#7740064377 reset for Friday ; ordrng 1 W11568984 (Harness) and 1 W11621180 (Control board)"

"Arrived on site for refrigerator not cooling, found no air flow to refrigerator. Fan not turning, removed cover and found ic e build up. Removed ice and motor started working, found gap in liner. Used silicon and sealed liner to cabinet. Call complete. ; used 1 W10841140 (Seal) from stock"

"Arrived on site to inspect refrigerator making noise and not cooling properly . Upon further inspection, I found the temperature in both sections were room temperature and fans were operating. During this time I could hear the compressor attempting to start, however is would fail to start and I could hear the overload trip. I placed the unit into diagnostics and ran test 4 to manually start the compressor. The compressor was drawing 18amps and then 8 amps for 5 seconds until the overload tripped. The compressor is failing to start due to the motor being locked. Im ordering sealed system parts. Compressor W11614224 access valve W11506635. Drier WPW10143759. Water from ice maker leaked into the freezer bin, no water leaks observed outside the unit.; ordrng 1 W11614224 (Compressor) and 1 Accessvalve (W11506635) and 1 WPW10143759. (Drier)"

Arrived on site to inspect oven restarting itself randomly. Upon further inspection the customer advised that the unit would reset itself and turn off and on or become unresponsive. I checked the connections on the Ui console and all connections appeared good. I replaced the console due to the issue and symptoms observed. I retested the unit and the unit is operating as designed. W11297728

"Arrived on site for ice building on left side of defrost tray. Icemaker making a noise again and icicles building off the chute. Removed icemaker and chute, added fill tube extender and permagum to fill tube. Replaced I maker and chute. Verified operation. Customer still says Icemaker making noise, advise this is normal as Icemaker is new. Call complete ; used 1 WPW10496649 (Tube), and 1 212643 (Permagum) from stock"

"On arrival verified complaint of tripping breaker. On arrival inspected unit and found no signs of arcs or damage. Visual inspection of the harness shows no signs of damage. Terminal block is wired correctly and is tight (no twists in power cord. Verified voltage and polarity are correct. Removed power cord from wall. Replaced Bake and broil elements and main control. Checked continuity between element casings and terminals and found OL. Removed ground strap. Reconnected power. Ran bake element and broil elements in diag test activation then ran bake cycle at 500 with ground strap off for 30 mins. Verified amp draw was under 16amps max. Stopped cycle, disconnected power,and reattached ground wire. Reconnected power and breaker immediately tripped. Advised customer to check outlet and replace breaker. , unit is working as designed job complete replaced bake element w11182108 and broil element w10856603 and main controlw1166067"

"On arrival verified complaint of tripping breaker. On arrival inspected unit and found no signs of arcs or damage. Visual inspection of the harness shows no signs of damage. Terminal block is wired correctly and is tight no twists in power cord. Verified voltage and polarity are correct. Removed power cord from wall. Replaced Bake and broil elements and main control. Checked continuity between element casings and terminals and found OL. Removed ground strap. Reconnected power. Ran bake element and broil elements in diag test activation then ran bake cycle at 500 with ground strap off for 30 mins. Verified amp draw was under 16amps max. Stopped cycle, disconnected power,and reattached ground wire. Reconnected power and Set bake at 500 Advised customer to run for 1.5 hours and turn off cycle, unit is working as designed job complete replaced bake element w11182108 and broil element w10856603 and control w11696067"

"Arrived on site for dishwasher not working, found f4e3, f7e1. Confirmed wash pump getting voltage but not turning. Ordering sump assembly. Reset for thurs am; ordrng 1 W11416362 (Sump assembly)"

Arrived on site with new panel and heater. Replaced panel and heater for tripping breaker. Verified operation. Call complete. W10634729 & 279838

"On arrival verified complaint of not spinning out clothes. Ran diag and found No errors, no failures in test, suspension good, no wobble in basket, drain is fast and checks good, water flow is good, advised customer on proper loading. Job complete no parts installed."

"Arrived on site to test unit for F3E1 error code. Upon arrival found multiple stored error codes F3E0 F2E1 F1E0. Replaced control (W11620481) and oven sensor (WPW10181986). Ran a bake cycle, unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit for lid latch issues. Upon arrival customer stated unit latches fine but it does not progress through the cycle properly. Wont spin out unless you put it on drain and spin. Found suspension is starting to wear out and basket is becoming bouncy. Ran a diagnostic cycle, noticed water pressure coming into the basket is extremely low. All other components properly engaged. Removed water lines and found cold side of the valve clogged with calcium buildup causing improper water flow. Unit will need suspension and valve to fix issue. Ordering parts, no parts installed, rescheduled for 10/10.; ordrng 1 W11641117 (Valve) and 1 W11217817 (Suspension)"

"Arrived on site. Found frozen drain in freezer section,removed ice from drain,cleared drain checked water flow through drain water draining correctly,removed ice build up. No parts used."

"JDRP436HM01 Arrived to inspect machine not level and shaking. The legs were not fully set and the machine would rock. Adjustment of the legs corrected the rock and also the rearward tilt of the unit. Operational test good, no gas leaks detected during service."

"Arrived on-site to test a unit reported for not washing. Upon inspection, found that the unit was filling with water, but the water was not spraying. Tested the wash motor, confirmed it was receiving the correct voltage, but it was not responding. Replaced the sump and motor, retested the unit, and confirmed it is now working as designed. Job complete. W11613479"

"Arrived on site for range with front left burner not turning on. On arrival confirmed failure and found infinite switch and harness both burnt up. Replaced switch wpw10434452 and temporarily repaired harness to tested burner, found burner working and ordering harness W11531755. Rescheduled customer for 10/11/24 to complete repair; ordrng 1 W11531755 (Harness)"

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I installed the lower air divider at the back of the unit and the side door UI. While installing the UI, the fascia got damaged and will need to be replaced. I am ordering the side door UI and scheduled return service for 10/14/24. Before leaving, I assisted the customer in setting the measured fill on the water dispenser. No water leaks observed during service. ; ordrng 1 W11574767 (Side door UI)"

WDP540HAMZ4 Arrived on site to install part# w11613479 tested in service mode product works as it's designed no water leaks visible from watersupply.

Arrived on site for our dryer that wont turn on. Inspected unit and work area. I did confirm the customers complaint and found the control panel not illuminating but the dryer drum light turn on. I checked voltage off the back and found proper voltage and polarity. I gained access to the control and check voltage going to the user interface. I found proper voltage on both sides of the control going to the user interface. I reconnected the connector for the user interface and found the control start to illuminate and work as designed. I tested the unit several times and found the unit turning on and operating as designed. Call complete. No parts were installed.

Arrived on site to inspect unit for not washing clothes properly. Inspected unit found no error codes. Ran diagnostic cycle. All components activating as designed. Unit running as intended. No leaks present at this time. Job complete. NO PARTS USED

"Arrived on site to test unit for leaking during steam cycle. Upon arrival customer stated she used the steam cycle once and unit started to leak from under the unit. Ran a steam cycle, when water was activated noticed pressurized stream is hitting the door causing water to enter lint trap area and eventually leak from the front of the unit. Will need to order all water system parts. Ordering parts, no parts installed, rescheduled for 10/11. ; ordrng 1 W11611436 (Valve hose assembly) and 1 W11230609 (Nozzle cap)"

"Arrived onsite to inspect dryer shutting off after 5 minutes. Upon further inspection, I found the relay to be failing in the switch assembly. I also ran an airflow test and found that the air vent is showing restricted which is why there is some scorching on the back heat vent. I replaced the switch and tested the unit and the unit is operating as designed. I advised the customer to have the vents checked. WP3387223"

Arrived on site to inspect dryer not drying properly. Upon further inspection the customer advised that her clothes will come out damp. I placed the unit into diagnostics and found the error code for shorted moisture sensor. I also observed that the air flow was not great. I advised the customer of my findings. I am ordering the moisture sensors and scheduling for 10/10 WP3387223; ordrng 2 WP3387223 (Moisture sensor)s

"Arrived on site to test unit for not igniting. Upon arrival customer stated unit will not always ignite when using the bale cycle. Tested unit, found glow igniter not pulling the proper amperage and the glow is weak not allowing gas to flow and ignite. Replaced igniter (W11176454), tested unit, unit now ignites on every test cycle. Unit is running as designed, no leaks detected, job complete."

"MVW6230HW3 Arrived on site for unit not starting. Upon arrival, customer mentioned unit will not power on anymore after unit prompted to run a clean cycle. Unplugged unit and plugged back in to enter diagnostics. Found store error F0E7 load detected with cleaner in washer. Cleared code. Ran diagnostics and passed. Advised customer to wait until clean cycle is done and then continue to run unit normally unit unit prompts to clean again. Unit is functioning as designed. No water leaks detected at this time. No parts replaced"

"KRMF706ESS05 Arrived on site for unit freezer too warm and no ice making. Upon arrival, found FC fan motor not running. Inspected behind evaporator cover and found ice buildup from the return vent causing motor to seize. Defrosted all ice and return vents for better air circulation. Confirmed ice maker fan motor is running and reading 5 degrees and dropping. Unit is now functioning as designed. Customer will have to free space on the supply vents to allow more better air circulation. No water leaks detected at this time. No parts replaced"

"WRS325SDHZ00 Arrived on site for water leak. Upon arrival, superintendent stated the house is still under construction and delivery company delivered and installed unit couple days ago. Not aware of OOW fees. Office to call customer to arrange warranty situation and reschedule ; O-emld tckt"

"Arrived on site to inspect dishwasher not powering on. Upon further inspection, I checked incoming voltage and it was measuring 120VAC. I gained access to the control and measured proper outgoing voltage 12VDC and checked the wiring harness. I concluded that the ui is bad most likely due to moisture infiltrating the console. I replaced the UI and tested the unit. The unit is operating as designed. No water leaks observed during service. W11632709"

"Arrived on site to test unit for not igniting. Tested unit found front right burner not igniting. Has proper gas flow and spark. Adjusted burner head and orfice holder, front right burner is now igniting properly. Unit is running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to test unit for leak. Customer stated unit will leak but not a lot, usually gets soaked up by the cabinet. Removed unit from cavity and ran a cycle, noticed leak has formed at the pump and motor assembly. Unit would need a pump and motor assembly to fix the leak. Will order part, no parts installed, office to reschedule. ; ordrng 1 3369015 (Pump and motor assembly)"

"Arrived on site to test unit for leak. Tested unit found no leak points during test cycle. Unit has the updated tub ring. Ran a clean washer cycle to fill with more water, could not mimic leak. Advised customer to monitor and to capture a video. At this time unit is running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to inspect refrigerator ice maker overfilling and spilling into ice bin. Upon further inspection, I tested the ice maker and found that is was overfilling. I attempted to adjust the fill level on the icemaker however, it failed to adjust the level of water coming in. I replaced the ice maker and retested. The incoming water is now coming in properly with the right amount . The unit is now operating as designed. No water leaks observed at the end of service. W11556926"

"Arrived on site to inspect unit for rust. Inspected unit found rust forming around the vent. Removed panel and removed handle. When removing handle a screw sheared off not allowing the handle to be secured onto the door panel. Replaced panel (W11461694) but will need to order mounting studs and screws. Ordering parts, rescheduled for 10/11 AM first call of the day per customer. ; ordrng 2 W10826179 (Screw)s and 2 W11157086 (Mounting stud)s"

"Arrived on site to install previously ordered and diagnosed part per previous tech. I installed the control to fix the surface light. I also addressed the issue of the vibration on the chassis by installing the cover properly and applying some dampening. I tested the unit, and the unit is now operating as designed W11342846"

"Arrived on site to test unit for not heating. Upon arrival customer stated unit is heating but dry times are long. Upon inspection found vent hose not attached to the dryer. Tested unit, unit is heating properly. Ran a vent test, vent test shows good ventilation. Replaced TOD (WP3387134) as precautionary, unit is now running as designed, no leaks detected, job complete."

"Arrived on site to inspect vent hood with noisy operation. Upon arrivsl, nobody was home but I was able to contact the person on the ticket and I was given permission to enter the home. Upon further inspection I gained access to to the blower and found that it was positioned too high causing it to touch to top of the assembly and seizing there. I repositioned the blower the now the unit is operating as designed. I contacted the office about warranty status. Job complete no parts used"

"Arrived on site to test unit for no ice production. Upon arrival customer stated anytime the ice maker cycles the water does not enter the tray but gets poured into the ice container. Removed ice maker and found fill tube extension pushed too far into the liner. Pulled the fill tube extension to the correct position and reinstalled the ice maker. Cycled the IM, IM cycled properly and when filling all the water entered the ice tray. Unit is now running as designed, no leaks detected, no parts installed, job complete."

"WRX735SDHZ10 Arrived on site for unit not making ice. Upon arrival, bucket was full of ice and water is dispensing correctly. Ran ice maker harvest test and passed. Advised customer to monitor unit. Unit is functioning as designed. No water leaks detected at this time. No parts replaced"

"WFE515S0JS4 Arrived on site for unit tripping breaker. Upon arrival, called techline however they are closed on Saturdays. Need to call techline to document issue on site. Spoke with customer to reschedule. Office to reschedule ; saved tckt"

"KDFE104KPS0 Arrived on site for down swinging open. Upon arrival, unit is experiencing same issue as previous repair visits. Inspected hinges and found top hook detached from the bottom hook on the left hinge. Proceeded to replace hinges and found incorrect parts in the box. Ordering W11712995 left hinge and W11712996 right hinge. No water leaks detected at this time. Customer agreed to reschedule Oct 11th; ordrng 1 W11712995 (Left hinge) and 1 W11712996 (Right hinge)"

"KCGD500GSS05 Arrived on site to peace previously ordered parts. Upon arrival, proceeded to replace W11240529 bezel (4) and W11715952 manifold and issue still persists. Upon further inspection, found regulator hitting wall of cabinet causing to canter and shift the valve stems. Called techline and spoke with Joe SR#7740053136 and advised this is an installation issue and customer will need to call installer to correct regulator from not hitting the wall of the cabinet. Unit is functioning as designed."

"WDF332PAMS0 Arrived on site for unit leaking water. Upon arrival, found heater is missing (picture attached). Ordering W10518394 heater. Customer agreed to reschedule Oct 9th. No water leak detected at this time. ; ordrng 1 W10518394 (Heater)"

Arrived on site to test unit for unit tripping breaker. Pulled unit out and found metal ground still attached to terminal block. Removed green ground wire and metal ground. Relaxed bake element and broiler and board. Pre heated unit to 500? with ground off and unit pre heated correctly. No one was home to let the know to allow the 2 hour burn out. Connects green ground back on and advised maintenance guy to allow a 2 hour burn out.

"WRF535SWHZ12 Arrived on site for unit scratch on left door. Upon arrival, confirmed model/serial number and symptom is correct but wrong part in the box was sent. Ordering W11661563 left door (stainless). No water leaks detected at this time. Office to reschedule ; ordrng 1 W11661563 (Left door (stainless))"

"Arrived on site to inspect dryer not drying clothes properly and taking multiple cycles to dry. Upon further inspection I ran an airflow test with the whirlpool vent tester. The test did not pass indicating that the vents are restricted causing the dryer not to dry properly. I measured the cycling temperature of the dryer and the heating is working properly. I informed the customer of my findings and that that will need to have the vents cleaned or checked. No parts used, Job complete"

"Arrived on site to inspect dishwasher touchpad not responding or turning on. Upon further inspection, found that the ui had some water that made its way under the console and caused water damage and was shorting out the ui. I replaced the UI and tested the unit. The unit is operating as designed. No water leaks observed during service. W11579550"

"Arrived on site to install previously diagnosed and ordered parts per previous tech. I installed the clutch and slider. After installing the parts the unit would still fail to start a cycle and was failing to engage the spin. I found that the retainer to hold the wires in place was broken. I installed the control due to a possible software issue however the control did not allow the motor to even rotate. I am ordering a wiring harness, stator and control W11419171 W11130936 W10006483. No water leaks observed during service. Office to schedule return service. ; ordrng 1 W10006483 (Stator) and 1 W11130936 (Harness) and 1 W11419171 (Control)"

"WRS315SDHZ18 Arrived on site for unit making thumping noise. Upon arrival, customer mentioned unit make a loud whirring noise. Noise does not go away when opening doors. Proceeded to open FC door and fan motor was still running. Customer mentioned its the same exact noise but louder. Proceeded to inspect ice maker fill tube and found no leaks on the liner and checked compressor to inspect and lines touching each other. All lines and CFM blade is clear from obstruction. Ordering WP2315549 FC fan motor. Customer agreed to reschedule Oct 9th. Customer request first appointment. No water leaks present at this time. ; ordrng 1 WP2315549 (FC fan motor)"

Arrived on site to install previously diagnosed and ordered parts. I installed the upper and lower dish racks and made sure they are functioning properly. The unit is operating as designed. No water leaks observed during service W11169039 W10781857

"Arrived on site for a wash machine that wont drain. Inspected unit and work area. Customer advised that they had to manually drain the unit because the unit kept flashing an F9 E1 (long drain) error code. They advised that after they saw that code, they looked it up and realized it had something to do with the drain pump. I checked underneath the washer and found the wire harness broken where it sits in the drain pump clip. I replaced the wire harness and tested the unit. I found the unit working and operating as designed. Call complete. W11591637."

"Arrived on site for a dishwasher that has problems with the touch panel. Inspected unit and work area. The customer advised that the unit has a light that wont turn off and several buttons do not work. I did confirm the customers complaint and found most of the touch buttons working properly, but not all and the delay start light on. I went ahead and replace the console and tested the unit. The unit is working and operating as designed. Call complete. W11622500."

"Arrived on site for a washing machine that is making abnormal sounds when filling and is going off balance intermittently. Inspected unit and work area. The customer advised that the water valve makes noise when it draws in water, goes off-balance from time to time, and has a weird odor that its putting into the clothes. I did explain to the customer that the foul smells would not be coming from any portion of the machine because it does not add anything to the water or the clothes when its washing. I did advise him that it would either be a water supply issue or build up inside of his tub. I recommended that they run a clean washer cycle through it and if that does not work to try to run vinegar on a cycle by itself. I asked the customer about the off balance issues and he advised that it generally happens when the I checked the suspension and found the suspension was good. I did find the unit severely unlevel, leaning against the back wall. I tried to move the basket to ensure that the spinner net had not come loose. I found the basket fully intact. I adjusted the feet on the washer and ran the unit through an auto test. I found all parts of the machine working and operating as designed except for the inlet valve. I replaced the inlet valve and tested the unit. I found the unit working and operating as designed. Call complete. W11614515."

Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the freezer door assembly and tested the unit. I found the unit working and operating as designed. Call complete. W11577825.

"Arrived on site for a washing machine that has a broken lid lock. Inspected unit and work area. The customer advised they were running a king size comforter inside the washer and the unit went so far off balance that it broke the latch assembly. He also advised that the strike appear to be broken as well. I found the latch assembly, completely dangling on the inside of the unit. When ahead and replace the latch assembly, bezel, and strike. I tested the unit and found the unit working and operating as designed. Call complete. W11700916, W11545554, and W11457841."

Arrived on site to install previously diagnosed and ordered part. Upon arrival I found that I will need a different part and informed the customer of that. I am ordering the harness W11578578 and fuse W11188752 scheduling for October 9th. ; ordrng 1 W11188752 (Fuse) and 1 W11578578 (Harness with switches)

"MVW7230HW1 Arrived to inspect noise. The customer presented a video that I could hear a clicking during agitation operation. The clicking was at the end of each rotation and slightly louder, one direction and less in the other. I advised the customer this design does have endplay and coupled with the helical gears in the gear case, the tapping can occur and cannot be remedied. The customer will contact if further issues persists. No leaks observed during service."

Arrived on site for refrigerator dispensing water after ice is dispense. Customer suspects it activates water valve when ice maker calls for water. Ran test and Icemaker passes. Activated ice water fill and confirmed water dispenser does get activated. Ordering diode. Called tech line. Advised of findings and repairs. All known parts have been replaced. Will submit for review. Created new file # 7740051752. Marked as complete.

Arrived on site to test unit for unit tripping breaker. Pulled unit out and found metal ground still attached to terminal block. Removed green ground wire and metal ground. Relaxed bake element and broiler and board. Pre heated unit to 500? with ground off and unit pre heated correctly. No one was home to let the know to allow the 2 hour burn out. Connects green ground back on and advised maintenance guy to allow a 2 hour burn out.

"Arrived on site for refrigerator making noise, found evaporator was making noise. Removed cover. Replaced fan motor assembly. Verified operation. Strange noise occurring again but different noise. Checked all parts and unable to find location. Suspect icemaker making noise. Reset for wed pm. ; ordrng 1 W11578780 (Icemaker) and 1 W11113654 (Pad)"

MEDX655DW1 Arrived on site for a dryer with a gap inside drum per client. Upon arrival found the bearing ring had a huge gap. Removed front cover and tried to reline the bearing rings it didn't make a difference ordering part #w10899578 and returning parts back just in case needed Office to schedule. ; ordrng 1 W10899578 (Drum)

"Arrived on site for oven not heating properly. Found no errors stored in control. Components all responding properly. Unable to pull from wall as power cord is not long enough. Pic taken. Tested temperature. At 350 stops at 378f, 320, 376, 232. Unit is working as designed. Call complete.n"