Near Austin, TX 78703
Jacob
Job Details: 01/28/2021
RANGE KITCHENAID KSDB900ESS0 Arrived onsite for number 3 button not working. Tested unit. Found that number 3 button was not responding. Replaced UI panel. Tested unit. Unit tested good. Job complete
Near Austin, TX 78759
Kayman
Job Details: 01/28/2021
OVEN WHIRLPOOL RBD245PDS14 Arrived onsite for wall oven not getting up to temp. Upon inspection I found the upper oven sensor out of range. I tested all elements and all tested good with good resistance. I verified voltage at the terminal under a load. I replaced the sensor and re installed the unit. I tested the unit in preheat and the unit reached correct temp as designed. Unit is working as designed at this time. Job complete.
Near Pflugerville, TX 78660
Kayman
Job Details: 01/28/2021
WASHER WHIRLPOOL MVWB880BW0 Arrived onsite for washer making loud noise in spin. Upon inspection I found the unit has an obvious bearing rumble. I lifted the unit and found where the rotor bolt inserts into the shaft had stripped out and the bolt was freely spinning in place. I advised that the bearing would need to be replaced to complete the repair. The customer would like to shop for a new unit. Job complete.
Near Austin, TX 78739
Luis
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site for light issues. Diagnosed a defective freezer led module,replaced led module in freezer section checked all leds,unit working as designed."
Near Lago Vista, TX 78645
Lou
Job Details: 01/28/2021
REFRIGERATOR GE GYE22KSHHSS "Arrived on site to inspect refrigerator not operating/no power. Upon further inspection l I found the unit with power and cooling as designed (FC=-5 degrees). Customer advised the the unit never stopped operating but the ice maker is not working. I tested the ice maker in diagnostics test #66 and it failed. Once I took the unit out of diagnostics, the ice maker began to harvest and filled with water. The IM is very loud. I am ordering the ice maker and scheduled return service . No,water leaks observed during service.; ordrng 1 WR49X31524 (Ice maker)"
Near Austin, TX 78701
Jacob
Job Details: 01/28/2021
DRYER WHIRLPOOL WED560LHW1 Arrived onsite for unit not drying the clothes properly. Tested unit. Found that the unit is working as designed. Unit needed to be re leveled. Leveled unit. Let in house maintenance know of certain settings on the unit to use for the tenant to get better drying capability from the unit. Head maintenance also said possibly an issue with the duct being too long through the wall as he said he could not feel the air coming out of the duct to the outside. No issues at this time. Job complete
Near Georgetown, TX 78633
Jonathan
Job Details: 01/28/2021
WASHER WHIRLPOOL WTW8120HC0 Arrived on site for washer leaking water. Inspected unit and work area. Found dried up fabric softener setting in dispenser. Found items stuck in tub ring at fabric dispenser. Removed item and fabric softener buildup. Performed diagnostics mode and checked fault codes. Found error F0-E3 overloaded. Gained access to inlet valve and ran diagnostics test cycle. Ran component test activation. Found no leaks. Inspected underneath unit and found no abnormal wear and tear. Ran unit on bulky cycle and monitored for water leaks. Found major suds buildup in unit (see SD-QUICKPIC). Spoke with customer on suds buildup. Informed customer to run cleaning cycle until all suds are gone. No water leaks detected during service. Job completed.
Near Austin, TX 78726
David
Job Details: 01/28/2021
REFRIGERATOR JENN-AIR JS48SEDBDA "Arrived on site to install previously diagnosed parts to resolve RC and FC heating up. Removed covers and accessed evaporator thermistor and replaced. Found the cover had been removed before and someone tried securing the cover with permagum, which was disintegrating, as well as the styrofoam around the evap as well. Overall components are starting to break down and shift. Tested thermistor and found it working as designed and reading properly. Advised customer that the seals and permagum used in the evap drip pan were breaking down and there may be condensation or noise coming from the fan as a result.
Near Marble Falls, TX 78654
Cliff
Job Details: 01/28/2021
COMPACTOR KITCHENAID KTTS505ESS0 Arrived on site to diagnose a trash compactor that was making unusual odors. Tested all parts and components and found no mechanical or electrical issues with unit at this time. Advised homeowner on function and test operation for best results.
Near Austin, TX 78735
Luis
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site for water and ice dispenser not functioning. Replaced ui control power cycled unit,tested water and ice unit working as designed.
Near Austin, TX 78732
Luis
Job Details: 01/28/2021
REFRIGERATOR GE ZISB480DXA "Arrived on site for noise complaint. Power cycled unit multiple times no odd noise,tested upper damper and lower damper no odd noise,checked fan no odd noise. Couldnt not recreate noise tried informing customer but says he wants dz out"
Near Austin, TX 78737
Richard
Job Details: 01/28/2021
OVEN FRIGIDAIRE FFET2725PSD "Arrived onsite for the upper lower ovens not heating properly . Tested upper oven did a temperature average test and its good. Within 5 degrees. Advised customer on rack setting. Tested lower oven and found that the broil element is working fine but the bake element is not heating causing the heating issue. Will need to replace control, sensor, bake element.e. Ordering parts and office to schedule. ; ordrng 1 318902502 (Lower bake element)"
Near Austin, TX 78723
Matthew
Job Details: 01/28/2021
WASHER MAYTAG MVWP576KW0 "Arrived onsite for washer not draining. Upon inspection and diagnostics found drain pump would not energize. Removed standing water, and replaced pump. Tested unit and unit is functioning properly. No leaks present at this time. Job complete."
Near Lago Vista, TX 78645
Lou
Job Details: 01/28/2021
MICROWAVE GE HVM1750DP1WW "Arrived on site to inspect microwave error codes. Upon further inspection, the customer advised that the unit randomly will show error codes pertaining to sensors. I tested the unit and it operated as designed. When I went to remove the unit from the cabinets, I found that the damper assembly is screwed into the vent tube going out the ceiling. I was unable to get the unit down. I advised the customer that I will have to reschedule to get another tech to assist me. I am ordering all sensors, CNOTE-2MAN JOB, CNOTE-AUTHORIZATION and will return with all prescreened parts. Office to schedule return service. ; ordrng 1 CNOTE (2 man job) and 1 WB27X10195 (Thermostat) and 1 WB27X709 (Thermo switch) and 1 WB27X10195 (Thermal cutoff) and 1 WB27X10166 (MW thermostat) and 1 WB24X799 (Steam sensor) and 1 WB06X10436 (Damper assembly) and 1 CNOTE (Authorization)"
Near Austin, TX 78738
Luis
Job Details: 01/28/2021
REFRIGERATOR KITCHENAID KSCS25INSS01 "Arrived on site for water leaking. Found water leaking from icemaker housing diagnosed a defective icemaker,installed a new icemaker icemaker ran through a cycle filled with water no leaks"
Near Georgetown, TX 78626
Tommy
Job Details: 01/28/2021
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived onsite for refrigerator not making ice. Upon arrival found unit fan intermittent. During diagnostics. Also found unit motor was out of position and not turning properly unit received water from tests and unit heater worked as designed. Replaced unit ice maker and fan. Tested. Unit is now operating as designed. Job Completed.
Near Georgetown, TX 78628
Wesley
Job Details: 01/28/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite and found repeat freezer frosting over. Ordering fan harness and returning with main control.
Near Georgetown, TX 78628
Wesley
Job Details: 01/28/2021
WASHER WHIRLPOOL WTW7500GW0 Arrived onsite and identified a squeal that could be attributed to the gearcase.
Near Austin, TX 78704
Jacob
Job Details: 01/28/2021
REFRIGERATOR KITCHENAID KRFC300ESS03 "Arrived onsite for unit leaking water from dispenser when powers on. Looked at unit. Found that the water was consistently flowing. Turned off unit and removed filter, water continues to spill out. Ordered water valve. ; ordrng 1 W10420083 (Water valve) and 1 WP12575501 (Switch)"
Near Austin, TX 78758
Justin
Job Details: 01/28/2021
DRYER WHIRLPOOL WED7120HW Arrived on site for dryer not heating. Gained access to heating element and found it in pieces (pic in SD quick pic). Found thermostats good. Will need to order install heating element. ; ordrng 1 WP3387747 (Heating Element)
Near Austin, TX 78733
Luis
Job Details: 01/28/2021
REFRIGERATOR KITCHENAID KSC23C8EYY02 Arrived on site for noise complaint and cooling. Removed drawer found fresh food evaporator incased in ice diagnosed unit will need fan assembly and defrost thermistor ; ordrng 1 WPW10453428 (Assy motor)
Near Kyle, TX 78640
Noah D
Job Details: 01/28/2021
MICROWAVE GE JVM1631WB002 "Arrived on site to inspect microwave for not heating, upon inspection found the mic trying to heat but with no success, ordering mag, cap and diode. Office to reschedule ; ordrng 1 WB49X10226 (MAG )"
Near Austin, TX 78732
Robert
Job Details: 01/28/2021
RANGE WHIRLPOOL KSEG700ESS Arrived on job for complaints of noise. Found fan blade scraping in rack wall. Adjusted blade to proper setting.
Near Pflugerville, TX 78660
Kayman
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL ED5LVAXWQ00 Arrived onsite for refrigerator with stuck filter. Upon inspection I found the filter release button sticking. I was able to depress the button and release the filter. I installed the customer provided filter. The customer brought to my attention the dispenser with dirt and mold building up in spots. She asked if we could replace. I advised that I will have to reach out to see if that type of repair would be approved under a warranty spectrum. Door mechanism assy. (W10823377) disp arm (WPW10152853) door ice (WP2180353) water dispenser arm (WPW10152858) ice guide (WP2180224) fitting (8201537) bracket (WP2180226)
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 01/28/2021
REFRIGERATOR ELECTROLUX EI32AR80QSF Arrived on site to replace sealed system for refrigerator. Replaced evaporator and filter dryer. Pulled vacuum on unit and charged with manufacturers recommended amount of refrigerant. Tested unit and found all is functioning properly at this time.
Near Austin, TX 78757
Justin
Job Details: 01/28/2021
MICROWAVE WHIRLPOOL MMV6190FZ Arrived on site for cracked door. Found minor crack on bottom of door where plastic liner is. Does not hinder door from closing. No mechanical failure on unit. Unit is workin as designed. Call complete.
Near Georgetown, TX 78626
James
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL GZ25FSRXYY2 Arrived on site and installed new paddle and gaskets. Warmed gasket to allow for proper seal. Tested paddle and found to be working properly. Job complete
Near Johnson City, TX 78636
Brandon
Job Details: 01/28/2021
DRYER MAYTAG MED5600TQ0 "Arrived on site for customer complaint of unit not heating found failed cutoff, I replaced cutoff, unit tested good. Element not shorted, air dry works after ten minutes of high heat. Recommended cleaning vent"
Near Smithville, TX 78957
Scott
Job Details: 01/28/2021
REFRIGERATOR KITCHENAID KBSD608EBS00 "Arrived on site for leaking on left side . Found door harness water line leaking . Ordering FZ door and second man . ; ordrng 1 TWOMAN and 1 W10800793 (DOOR FZ ) and 1 W10890886 (DRAIN PAN)"
Near Dripping Springs, TX 78620
Brandon
Job Details: 01/28/2021
MICROWAVE KITCHENAID KMCS3022GSS3
Near West Lake Hills, TX 78746
Kevin
Job Details: 01/28/2021
REFRIGERATOR KENMORE 106.5113221 "Arrived on site and found no ice production. Inspected icemaker and Found it is frozen in place, took picture. Found ice bin is frosted up underneath. took picture. Thawed icemaker and was able to get it to cycle. Water valve turned on but icemaker did not fill. Waterline is blocked or frozen. Used steamer on water line and was able to clear it. Searched kenmore parts with SW and Icemaker Water line
Near Austin, TX 78749
Kevin
Job Details: 01/28/2021
DISHWASHER KITCHENAID KUDS50FVSS3 "Arrived on site and replaced water tube diagnosed by previous technician, after replacement ran a diagnostic cycle and confirmed upper rack sprayer is working properly, job complete"
Near , TX 78628
Tommy
Job Details: 01/28/2021
COOKTOP WHIRLPOOL WCG55US6HS00 Arrived onsite for unit flames needed adjustment. Upon arrival adjusted flames to customers liking. Job Completed.
Near Lago Vista, TX 78645
Lou
Job Details: 01/28/2021
WASHER GE GTW460ASJ9WW "Arrived on site to inspect washer not draining. Upon further inspection, I placed the unit in diagnostics and tested the drain pump. It made a humming sound, but never drained the water from the tub. I removed the water with my vacuum and tilted the unit back and removed the drain pump. I found a sock inside the pump blocking the impeller from fully operating. Due to the possibility of the motor being burnt out, I replaced the drain pump and retested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Manor, TX 78653
Scott
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WRT108FZDB02 Arrived on site replaced harness and control . Thermistor tested normal . All checked normal at time of service . Not hooked up to water source. Job complete .
Near Kyle, TX 78640
Noah D
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WRT311FZDZ01 "Arrived on site to inspect fridge for squeaking during opening, upon inspection found the hinge squeaking at bottom of door, the bottom hinge will need grease, ordering hinge and grease. Office to reschedule ; ordrng 1 489497 (HINGE ) and 1 BEARINGGREASE (BEARING GREASE )"
Near Hutto, TX 78634
Jimmy J.
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WRF990SLAM02 Arrived on site for HAS MADE 7 ICE CUBES AND WHEN LOOKING UP IN THE DISPENSER SHOOT THERE IS ICE FORMING. Found ice build up at freezer tunnel that runs to fridge section blocking cold air from traveling through preventing ice from forming. Used my steamer to remove ice build up at tunnel. Ran temps and fridge is cooling as designed. Job completed.
Near Cedar Park, TX 78613
David S
Job Details: 01/28/2021
RANGE WHIRLPOOL WEG745H0FS0 Arrived on site to install previous diagnosed parts. I installed a new main control and spark module. I tested the console and found it working as designed. I tested the bake and broil. I found broil hard to start when there are wide baking sheets on the top rack. I removed the baking sheets and tested broil again. It now lights every time first try. Job complete.
Near Austin, TX 78748
Kevin
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WRS315SDHZ05 Arrived on site and found LED modules are not working in both sections. Confirmed power is correct when door switch is closed. Modules will need to be replaced to correct issue.; ordrng 2 W11449273 (Led module)s
Near Austin, TX 78750
David
Job Details: 01/28/2021
OVEN IKEA IBD350DS03 Arrived on site to diagnose a wall oven with a dead control panel and no function. Checked breaker and found power being supplied. Checked thermal fuse and found thermal fuse open. Replaced thermal fuse and retested. Unit powered on and aLl functions are good. All is working as designed. Call complete.
Near Lago Vista, TX 78645
Lou
Job Details: 01/28/2021
REFRIGERATOR KITCHENAID WRX735SDBM04 "Arrived on site to inspect refrigerator ice maker jammed. Upon further inspection, I found the ice bin unable to be removed. From experience, it felt like the ice maker had leaked water and the bin was frozen to the housing. Once I was able to get the bin removed, I found no evidence of the water leaking from the ice maker. I did find that the bin latch was not releasing the bin. Using some manufacturers approve grease, I placed a some grease on both catches and tested the bin. Customer tested as well and it is easier to remove now. No water leaks observed during service, job completed."
Near Austin, TX 78717
David S
Job Details: 01/28/2021
OVEN WHIRLPOOL WOS51EC0HS02 Arrived on site for oven showing error f8e0. I inspected the unit and work area. I found multiple fault codes I. Diagnostics I found various fan speed fault and a control to UI fault. I gained access to the main control and tested voltage to the hall sensor. I found no voltage to the hall Sensor. I replaced the main control. I reassembled the unit and ran it through a preheat. I found the unit heating properly and no giving off any error codes. I spoke to the customer about getting the unit connected to WiFi. Smart connect teams # 866-333-4591. Job complete.
Near Manor, TX 78653
Scott
Job Details: 01/28/2021
RANGE WHIRLPOOL WFE525S0JB0 "Arrived on site for oven not working . Found latch in locked position but door was not locked . Ran diagnostics. Activated latch to open , latched open . Ran self clean and once door locked cancelled clean . Door unlocked . Couldn’t find fault with latch mechanics. Latch checked normal. Job complete ."
Near Dripping Springs, TX 78620
Brandon
Job Details: 01/28/2021
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Arrived on site to replace adjuster kit, after replacing, unit tested good.
Near Austin, TX 78723
Matthew
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived onsite for refrigerator ice maker not making ice. Ran diagnostics Test 56, E5 timed ice making error. Test 58 test warmer than harvest temp. Ran ice box fan test and found the fan was blowing little to no air. Need to order and replace ice box fan and bringing ice maker just in case. Ice maker did pass harvest cycle when tested and fill passed. Thermistors passed as well. Office to reschedule ; ordrng 1 W10846539 (ICE BOX fan blade) and 1 W11294907 (icemaker)"
Near Manor, TX 78653
Scott
Job Details: 01/28/2021
WASHER MAYTAG MVWB835DC4 "Arrived on site , replaced 4 suspension rods . Ran calibration and diagnostics wash. All checked normal . No water leaks detected at time of service. Job complete ."
Near Georgetown, TX 78628
Wesley
Job Details: 01/28/2021
COOKTOP WHIRLPOOL WCG55US0HS Arrived onsite for sparking issue and gas smell. Tightened down possible loose fitting connections to prevent leaking. Advised customer on repair and logic of gas detection. Advised customer on normal spark operation. All checks good. No leaks at time of service.
Near West Lake Hills, TX 78746
Kevin
Job Details: 01/28/2021
VENT HOOD JENN-AIR JGRP436WP02 "Arrived on site and sound customer had called in vent hood not range. Prescreened parts are not applicable. Touch panel button for lights on vent hood is unresponsive. ; ordrng 1 WPW10716813 (Control)"
Near Temple, TX 76502
Tyler
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Arrived on site for refrigerator that customer stated they were having trouble opening the crisper drawer. Upon arrival the customer pointed out that the issue was that one of the in caps at the bottom right side of the drawer and had a mounting bracket that broke off not allow in the end cap lid open and shut properly when the door was pushed in
Near Cedar Park, TX 78613
David S
Job Details: 01/28/2021
DRYER WHIRLPOOL WED4815EW1 Arrived on site for dryer not starting. I inspected the unit and work area. I found the start button not fully engaging. I replaced the start switch and retested the unit. It is now working as designed. Job complete.
Near Lago Vista, TX 78645
Lou
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Arrived on site to inspect refrigerator doors not closing. Upon further inspection, I found condensation built up,in the FC section on the top and back evap cover. Inspected the FC door gasket and it is sealing good. I found a large gap in between the chassis and cabinet lining at the door. Using manufacturers approved silicone I sealed the gap and advised the customer of my findings and repairs. No water connections to the unit; therefore, no leaks observed during service, job completed."
Near Austin, TX 78747
Kevin
Job Details: 01/28/2021
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site and found no incoming water, replaced water valve and dishwasher is now operating properly. Ran a diagnostic cycle and confirm all functions are correct. No water leaks from connections at time of service, job complete"
Near Marble Falls, TX 78654
Cliff
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL GX5FHTXVQ07 Arrived on site to diagnose a refrigerator that is not producing ice. Found failed water valve solenoid. Replaced water valve and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Blanco, TX 78606
Brandon
Job Details: 01/28/2021
OVEN AMANA AOCS3040C "Arrived on site to replace sensor, found blower fan and control failed. ; ordrng 1 Y0315453 (Blower) and 1 31746801 (Control)"
Near Austin, TX 78701
Jacob
Job Details: 01/28/2021
OVEN WHIRLPOOL KSGG700ESS0 Arrived onsite for unit not starting up. Looked at unit. Got cooling fan error. Ordered part. Office to reschedule. ; ordrng 1 W10780482 (Cooling fan)
Near Austin, TX 78741
Kevin
Job Details: 01/28/2021
RANGE WHIRLPOOL WFE320M0JS0 "Arrived on site and inspected range and found control panel is crushed, rear panel is crushed, end caps are crushed. Took pictures. All will need to be replaced to correct issue.; ordrng 1 W11130372 (Endcap lft) and 1 W11130379 (Endcap rt) and 1 8272473 (Rear panel) and 1 W10134247 (Heat shield) and 1 W10525121 (Bracket) and 1 W10695491 (Control bracket)"
Near Cedar Park, TX 78613
Justin
Job Details: 01/28/2021
COOKTOP WHIRLPOOL WCG55US0HS00 Arrived on site for cooktop with yellow flames. Upon further inspection I found humidifier on kitchen counter top right by cooktop causing yellow flames. I advised customer this is what is causing the issue and broke down why. Called techline and spoke with Rich and received SR #7729855850. Unit is working as designed. Call complete.
Near San Marcos, TX 78666
Andrew
Job Details: 01/28/2021
DRYER WHIRLPOOL WED4815EW1 "Arrived on site to test unit for no heat. Found unit receiving proper voltage but not heating. Found bad thermostat. Replaced thermostat, tested unit, unit works good. Verified with customer unit is heating as designed. Job complete."
Near Cedar Park, TX 78613
Justin
Job Details: 01/28/2021
MICROWAVE WHIRLPOOL WMH53521HZ4 "Arrived on site for microwave missing parts. Customer stated they felt there should be something covering top front of unit where the recirculating vents are, and that grease was splattering from it. I explained to them that is the proper design of the unit and to possibly use a grease catcher over there pots when cooking. No mechanical failures on unit. Unit working as designed. Call complete."
Near Georgetown, TX 78633
Jonathan
Job Details: 01/28/2021
DISHWASHER GE GDT695SMJ2ES "Arrived on site for dishwasher leaking. Inspected unit and work area. Performed diagnostics mode and monitored operation. Found water leaking to front but not able to identify leak. Removed unit and monitored. Found leaking at left side heating element connection. Attempted to tighten and found element went through gasket. Added gasket to element and tested operation. Reinstalled unit and continued to monitor. All tested good, no water leaks detected.
Near Austin, TX 78717
Justin
Job Details: 01/28/2021
DISHWASHER WHIRLPOOL WDT920SADM2 Arrived on site for dishwasher leaking out of front. I put clear tester door on and started test cycle. I found the lower spray arm aggressively spraying water from side of arm towards front of unit and not rotating. I took spray arm out and found it was starting to separate along the side allowing water to come out of there instead of the nozzles. Need to replace spray arm. Bringing back remaking in parts just in case. Office to reschedule.; ordrng 1 WPW10491331 (Lower Sprayarm)
Near Round Mountain, TX 78663
Brandon
Job Details: 01/28/2021
DISHWASHER WHIRLPOOL MDB8989SHZ0 "Arrived on site for customer complaint of unit having burning smell, found what looked to be a piece of burnt plastic on the heating element. I removed that from heating element and ran diagnostic test cycle, unit tested good.
Near Driftwood, TX 78619
Richard
Job Details: 01/28/2021
FREEZER WHIRLPOOL KRMF706EBS01 "Arrived onsite for the refrigerator not cooling properly. Replaced the freezer evaporator fan motor and all thermistors, also replaced the UI, HV control board. De thawed ice build up in freezer. All functions tested good and refrigerator is cooling down. Complete.
Near Leander, TX 78641
Lou
Job Details: 01/28/2021
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site to install previously diagnosed and ordered part. Due to the console/UI failure, I removed and replaced the console and tested. Unit is operating as designed. Job completed."
Near Temple, TX 76501
Tyler
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 Arrived on site for a fridge raider that customer said he was still having a water ice buildup issue underneath the bucket inside the freezer door. Upon arrival I call tech line as suggested on prior notes and went through the different issues and signs that I saw while on site and after further diagnosing with tech line we were able to narrow down and determined that the ice door dispenser flap was not sealing 100% of the time every time it was used and was causing a big air leak to form up inside the ice bucket and around the icemaker repair tech line advise that we replace the separating ice chute door. They did say however that if the customer Calls back and states that the unit is still having the same problem there only recommendation at that point is that we replace the entire freezer side stainless steel door and they said this is due to the fact that the door gasket itself is still ceiling around and appears to be working as designed and the
Near Lorena, TX 76655
Tyler
Job Details: 01/28/2021
MICROWAVE GE JE2160BF001 On site for microwave not turning on or heating up although the lights would indicate they were on. Upon further inspection after arrival customer stated that yes the UI indication would show that the microwave was trying to heat. Upon disassembly I found that the capacitor and diode were no longer working in conjunction with one another. Replacing the magnetron and diode and after reassembly I found that the micro switch’s had shorted out in the process office will need to reschedule after getting American home shield authorization and due to parts being out of stock to come back and replace the micro switches within the microwave; ordrng 2 WB24X10103 (range micro switch)s and 2 WB24X823 (microwave door switc)s
Near Waco, TX 76712
Tyler
Job Details: 01/28/2021
WASHER MAYTAG MVWX655DW2 Arrived on site for washer not spinning the clothes at all the way per coat customer upon arrival. Upon further inspection customer stated that towards the rent in Spincycle the end the wash machine word lock and unlock repeatedly and eventually if she was able to get it to lock in a drain and spin cycle she could get the clothes to spin out of the way but other times it seems like it would stop and not drain out. Upon entering diagnostics I found that the lid lock was occasionally locking when the board would send a power and other times it would not then replace the lid lock and was able to reassembled and tested the unit now functions as designed and spins close all the way out during the spin cycle I also instructed the customer that I had re-level the machine due to laundry room floor having a slight slope. Inform customer that if she were to have any more issues with it knocking around or the little lock not working correctly to just give us a call. Unit
Near Meridian, TX 76665
Jonathan
Job Details: 01/28/2021
REFRIGERATOR GE GSH25JFTEWW Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced both parts and tested unit. Unit is now working as designed. Call complete.
Near Clifton, TX 76634
Jonathan
Job Details: 01/28/2021
DRYER ROPER RED4516FW0 Arrived on site for a dryer that was making a scraping sound. Inspected unit and work area. Confirmed customers complaining of a scraping sound initially upon turn the unit on. Disassembled unit and found no issues with the blower wheel or any obstruction of the blower wheel. Removed front panel and found a zipper caught in the felt liner on the door rubbing up against the front bearings. Remove zipper and tested unit. Unit is now working as designed. Went over user guide and call complete
Near McGregor, TX 76657
Tyler
Job Details: 01/28/2021
OVEN WHIRLPOOL WOD77EC0HS01 Upon further inspection I found that the UI in the main control were not cooperating with one another and found issues in between the software versions I didn’t replace main control was able to verify that the wire was receiving proper voltages and readings I then found out that the UI panel was also incorrect to the style of oven needed but the consul that we were sent with was not the Acurate type and could not be properly hooked up to the wall oven they have. The upper oven on the UI is showing that it is a microwave even though most of the UA indicates that it is a double wall oven and it also will not power on the lower oven either I was able to reschedule the customer ordrng 1 CNOTE (JUST NEED TO CONFIRM ACCURACY OF PART BEFORE ARRIVAL) and 1 W11428578 (UI CONSOLE)
Near Nolanville, TX 76559
Al
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived to inspect ice maker overflowing causing the unit to malfunction.Confirmed the complaint and found the fill cup on the ice maker was frozen over, which was causing the incoming water to splash throughout the unit causing the massive ice buildup inside the unit.Used my steamer to melt the ice in the fill tray and unit now operates as designed.Unit filled without splashing.Son was on site and I explained the entire process.Job completed.No parts needed."
Near Killeen, TX 76549
Al
Job Details: 01/28/2021
DISHWASHER WHIRLPOOL WDTA5OSAHZO Arrived to inspect dishwasher leaks.Confirmed the water on the floor and found the clip on the drain hose was seated properly.Corrected the issue and unit tested properly with no leaks observed
Near Kempner, TX 76539
Al
Job Details: 01/28/2021
DISHWASHER GE GDF510PSJ0SS Arrived to install previously ordered part.Removed and replaced the flood switch and unit now heats and works properly.Customer satisfied.Job completed
Near Belton, TX 76513
Tyler
Job Details: 01/28/2021
WASHER WHIRLPOOL WTW5000DW3 Arrived on site for washer needing previously diagnosed main control/drain pump. Upon disassembly and installation of needed parts I was able to reassemble and test unit after a factory reset. Unit ran brought an auto as well as manual test cycles as designed with no leaks before during or after repairs. Call complete.
Near Jarrell, TX 76537
James
Job Details: 01/28/2021
DRYER WHIRLPOOL MEDB835DW1 Arrived on site and tested operation. Found slight squealing when running. Disassembled and inspected belt and rollers. Found idler pulley seized and hard to turn once broken free. Installed new idler and vacuumed lint from unit. Tested operation and found unit working properly. Job complete
Near Copperas Cove, TX 76522
Al
Job Details: 01/28/2021
DRYER WHIRLPOOL WED9500TW3 Arrived to inspect dryer UI issues.Confirmed the complaint and found the the unit also stopped heating and will require a heating element WP8544771.Ordering the UI and element and will return with the control.Needs more work..; ordrng 1 WP8544771 (element) and 1 WPW10246745 (console)
Near Austin, TX 78750
David
Job Details: 01/28/2021
COOKTOP KITCHENAID KICU509XSS00 Arrived on site to install new module. Checked and found consistent voltage. Replaced module and programmed to new version. Tested all burners and all is working as designed. Call complete.
Near Georgetown, TX 78626
Tommy
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WRS331SDHM00 Arrived onsite for previously diagnosed parts. Upon arrival replaced starting device and control and then tested. Found unit now operating as designed. Job Completed.
Near Georgetown, TX 78626
Tommy
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Arrived onsite for unit having frost. Upon arrival found unit was not aligned properly causing bottom freezer food to have gap in seal causing moisture to get into unit causing frost. Also found unit door switch not operating correctly ordering door switch and coming back with control and UI JIC. Office to reschedule due to part availability.; ordrng 1 W11445850 (Door switch)
Near Austin, TX 78747
Luis
Job Details: 01/28/2021
FREEZER WHIRLPOOL WRB322DMBM01 "Arrived on sote for frost in freezer. Found frost forming on icemaker and packages,checked door seal good all around door,added sealer between large gaps from liner to cabinet."
Near Whitney, TX 76692
Jonathan
Job Details: 01/28/2021
MICROWAVE GE JVM1650SH04 "Arrived on site for a microwave that has a vent grill that falls. Inspected unit and work area. Customer advised that the tape that they were using wasn’t holding up the vent grill any further. See photos. Replaced vent grill and customer had lost both screws that hold the vent grill in place. I did advise them that they would need to get two new tiny screws in order to keep it in place.
Near Canyon Lake, TX 78133
Andrew
Job Details: 01/28/2021
RANGE WHIRLPOOL WEE745H0FS2 "Arrived on site to test unit for no power. Found bad thermal fuse. Replaced fuse, tested unit to 350, unit works good. Job complete."
Near Bastrop, TX 78602
Andy
Job Details: 01/28/2021
WASHER WHIRLPOOL WFW8540FW1 Arrived on site for washer latch issues. Tested and inspected unit and found failed latch. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Georgetown, TX 78626
Tommy
Job Details: 01/28/2021
DRYER SAMSUNG DV48H7400EW/A2-01 Arrived onsite for unit not heating. Upon arrival found unit dryer would spin but not heat. Removed unit lid and tested voltage. Found voltage was good but unit heater was without continuity. Removed unit element and replaced. Put unit back together and plugged in. Tested unit. Found unit is now operating as designed. Job Completed.
Near Bastrop, TX 78602
Andy
Job Details: 01/28/2021
REFRIGERATOR KITCHENAID KRMF606ESS01 Arrived on site to install previously diagnosed part. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78704
Jacob
Job Details: 01/28/2021
DISHWASHER WHIRLPOOL KDTE234GPS0 Arrived onsite for door opening to unit during wash cycle. Bent the latch down just a bit to help the door close better. Tested unit. Couldnt replicate issue with the door. No leaks at this time. Job complete
Near Austin, TX 78744
Luis
Job Details: 01/27/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Arrived on site for noise complaint. Power cycled unit diagnosed noise from damper control,replaced damper control powered unit on noise no longer present"
Near Austin, TX 78738
Luis
Job Details: 01/27/2021
REFRIGERATOR WHIRLPOOL WRF736SDAM11 "Arrived on site for cooling issue. Found unit not running through a defrost,ran diagnostics bimetal reading open,replaced fan assembly,y that includes harness had bimetal in ice still reading open,replaced defective control bimetal reading closed,defrosted evaporator."
Near Killeen, TX 76543
Al
Job Details: 01/27/2021
WASHER MAYTAG MVWX655DW2 Arrived to inspect washer not spinning.Confirmed the complaint and found the latch and actuator were both defective.Removed and replaced both.Tested and unit tested as designed.Job completed
Near Austin, TX 78758
Kayman
Job Details: 01/27/2021
WASHER WHIRLPOOL MVW7232HW0 Arrived onsite to install previously diagnosed parts. I installed and configured both of the controls. I ran a service diagnostics cycle and all functions passed. No leaks were detected during time of service. Job complete.
Near Austin, TX 78704
Jacob
Job Details: 01/27/2021
WASHER WHIRLPOOL WET4027HW0
Near Canyon Lake, TX 78130
Noah D
Job Details: 01/27/2021
MICROWAVE WHIRLPOOL WMH32519HZ5 "Arrived on site to inspect microwave for not starting, upon inspection found a large dent in door and panel, will need to order interlock. If interlock does not change operation the dent is the cause. Office to reschedule ; ordrng 1 W11433682 (INTERLOCK )"
Near Andice, TX 78628
Cliff
Job Details: 01/27/2021
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to diagnose a dishwasher that its not cycling properly. Tested unit and found circulation motor not operating. Pump will need to be replaced to complete repairs. Office to set return appointment due to part availability.; ordrng 1 W11085683 (Pump)
Near Bee Cave, TX 78738
Robert
Job Details: 01/27/2021
DISHWASHER WHIRLPOOL WDF540PADM3 Arrived on job to replace heater previously diagnosed. After replacement test operation and hearer is working.
Near Austin, TX 78745
Leonardo
Job Details: 01/27/2021
DISHWASHER FRIGIDAIRE FDBB240FB3 Arrived on site to test unit for loud noise. Test unit and found bad motor. Went to replace motor and found motor bracket rusted and breaking will order new bracket and o rings office to reschedule. ; ordrng 1 154595901 (Motor bracket) and 1 154246901 (O ring back) and 1 154247001 (O ring front)
Near Austin, TX 78753
Wesley
Job Details: 01/27/2021
DRYER MAYTAG MEDX655DW Arrived onsite and repaired unit by replacing cutoff that had blown prior to recent vent cleaning. Advised customer on repair.
Near Spicewood, TX 78669
Brandon
Job Details: 01/27/2021
REFRIGERATOR GE zisp480dhass "Arrived on site to replace auger assembly, after replacing, unit tested good.
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 01/27/2021
MICROWAVE WHIRLPOOL WMH53521HZ4 Arrived on site to test unit for light not working. Found inner light not working customer had part. Also found unit damaged at bottom not affecting used of unit.
Near , TX 76633
Jonathan
Job Details: 01/27/2021
DISHWASHER KITCHENAID KDTM354ESS3 Arrived on site for a dishwasher that has a burning smell and wouldn’t dispense soap. Inspected unit and work area. Customer advised that she found the issue while on the phone with customer service and safety team. She advised that there was a knife that was burning at the bottom of her dishwasher that was sticking up and holding up the dispenser as it ran. She is advised it may have had basically burnt and almost split into. She advised that since she remove that knife the unit is not working and dispensing as designed. Placed in Service diagnostics and found no stored error codes. Ran the unit through an auto test in the unit rain as designed. Call complete.
Near Spicewood, TX 78669
Brandon
Job Details: 01/27/2021
MICROWAVE JENN-AIR JMC2130WS02 "Arrived on site to replace failed appliance manager and UI console, after replacing, unit tested good.