Near Cedar Park, TX 78613
Lou
Job Details: 03/17/2020
RANGE WHIRLPOOL WFE320M0ES2 "arrived on site to inspect range control not working. Upon further inspection, I removed the back cover to the terminal block and found the unit not wired correctly. The black wire from the cord was wired to the white and the white from the cord was wired to the black on the unit. I re-wires the unit matching the color d wiring and tested the unit. Unit is operating as designed. Attempted to contact the builder and left a message. Job completed."
Near Del Valle, TX 78617
Scott
Job Details: 03/17/2020
WASHER MAYTAG MVWB835DW5 Arrived on site for grinding noise . Found couple of feet failing causing unit to be on the floor causing stator to touch and rub on floor . Ordering feet . Please call to set return visit .; ordrng 1 WPW10687506 (feet-lvlng)
Near Killeen, TX 76542
Al
Job Details: 03/17/2020
REFRIGERATOR WHIRLPOOL WRF535SWHV01 Arrived to inspect freezer door issues. Found freezer section had massive frost buildup due to door being left open. Remove door readjusted cleared all frost from inside unit and lubricated the slides in the rails. Unit now works as designed. Customer satisfied. All waterlines dry at time of service. Job complete.
Near Robinson, TX 76706
Jonathan M
Job Details: 03/17/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "I called tech line and spoke to Steve SR# 7727386880. He had me do several checks on the unit. He found the unit had bad connection with the pantry control. He advised me to replace the control first and if problems still persisted, to replace the harness. If control is only issue I replaced the control and tested the unit. The unit would still not dispense or light on the top. I advised him that we would need to proceed with the second repair. He agreed to proceed with repair. I replaced the deli harness and tested the unit. Unit began to dispense water, run water to the ice maker, and light on the top.Call complete."
Near Austin, TX 78731
Luis
Job Details: 03/17/2020
ICE MACHINE KITCHENAID KUIS15NRTB1 "Arrived on site for no ice. Ran diagnostic found pump shutting off during drainage,unit passed all other diagnostics passed unit will need external drain pump and updated drain tubes. Installed a new drain pump and updated drain tubing,ran water through pump and tubing no leaks unit working as designed. ; used 1 W11038865 (HOSE), and 1 WPW10493860 (HOSE ) from stock"
Near Buda, TX 78610
Kevin
Job Details: 03/17/2020
DRYER WHIRLPOOL WED5000DW2 Arrived on site and inspected dryer and found it is heating properly but there is no airflow through lint screen. After removing vent hose found airflow has returned. Recommended to customer that vent be cleaned to the exterior of the home and dryer not be used again until it is correct. Job complete
Near Pflugerville, TX 78660
Paul
Job Details: 03/17/2020
DISHWASHER WHIRLPOOL WDF330PAHS0 Arrived onsite for a dishwasher not cleaning the dishes. I found the sump filter completely stopped up with calcium and debris not allowing the pump to function properly. I cleaned the filter and tested the machine. There were no stored error codes and the unit worked as designed. Call complete.
Near Pflugerville, TX 78660
Andy
Job Details: 03/17/2020
RANGE WHIRLPOOL WFE520C0AB0 Arrived on site for range RF burner staying on. Tested and inspected unit and found failed switch. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Georgetown, TX 78628
Cliff
Job Details: 03/17/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to replace previously ordered parts for refrigerator. Replaced gasket and filter housing. During Repair Noticed Center, Molean not opening and closing properly causing air leak in unit that is contributing to evaporator icing over. Mullion will need to be replaced to complete repairs..; ordrng 1 W11176246 (MULLION )"
Near Bee Cave, TX 78738
Kevin
Job Details: 03/17/2020
DRYER WHIRLPOOL WED9500TW3 Arrived on site and disassembled dryer and replaced tension bracket diagnosed by previous technician.
Near Kyle, TX 78640
Noah D
Job Details: 03/17/2020
WASHER SAMSUNG WF331ANR/XAA "Arrived on site for complaints of not spinning, upon inspection found the shaft connecting rotor and basket broken and not spinning
Near Austin, TX 78748
Robert
Job Details: 03/17/2020
DRYER WHIRLPOOL WGD5000DW3 Arrived on job for complaints of not heating. Found the gas valve not completing final valve operation. Replaced burner and test.
Near Waco, TX 76705
Jonathan M
Job Details: 03/17/2020
DISHWASHER MAYTAG MDB8989SHZ0 Arrived on site for a dishwasher that’s not spraying in either spray arm. Inspected unit and walk area. Placed unit in service diagnostics and found an F6 E1 (low/no water) error code. I called Techline and spoke to Andy SR# 7727392545. He advised he thought this issue was an oversudsing issue. He advised to replace the pump and motor and to advise the customer to use less soap or not wash off their before running a cycle. Replaced pump and motor and tested unit unit began to work as designed. Call complete.
Near Austin, TX 78723
Luis
Job Details: 03/17/2020
REFRIGERATOR WHIRLPOOL WRS571CIDM01 "Arrived on site to install parts previously diagnosed. Installed a new valve,icemaker,coupling and chute assembly. Ran diagnostics icemaker passed,ran fill test good water flow to icemaker,ran auger motor unit working g as designed.
Near Austin, TX 78757
David Z
Job Details: 03/17/2020
REFRIGERATOR KITCHENAID KSC24C8EYY03 "Arrived on site to diagnose refrigerator not cooling in RC or FC. Performed diagnostic and sealed system checklist. Evap are not frozen, no defrost issue. Compressor running, but not cooling. Recommended sealed system repair. Ordered parts for sealed system job. . ; ordrng 1 W10309988 (compressor) and 1 WPW10143759 (dryer) and 1 WPW10643261 (evaporator) and 1 w10913906 (coupler)"
Near Pflugerville, TX 78660
Brandon
Job Details: 03/17/2020
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Arrived on site for customer complaint of door not closing and frost build up, found defrost drain line was frozen over which caused the freezer door not to close which caused frost build up everywhere. I cleared out the ice I could, and instructed customer to defrost unit for 36 hours with door open. Unit tested good."
Near Georgetown, TX 78628
David Z
Job Details: 03/17/2020
DISHWASHER WHIRLPOOL WDF530PAYM7 "Arrived on site to diagnose dishwasher with no drain issue. Performed diagnostic and found F8E1,F8E2 drain issue, F10E1 dispenser electrical issue. Was able to start a cycle and drain standing water. Ran test cycle and all components passed, with unit draining just fine. Completed diagnostic cycle with all items passing. Errors likely persisted from last repair, as all components were working fine. If issue comes back again, recommend calling tech line and bringing another control / dispenser / sump / drain. Call complete."
Near Austin, TX 78759
Brandon
Job Details: 03/17/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site for customer complaint of ice freezing sometimes in ice bin and not dispensing, found ice maker not releasing all ice cubes and when ice maker fills it overflows, I replaced ice maker, unit tested good."
Near New Braunfels, TX 78132
Noah D
Job Details: 03/17/2020
DRYER WHIRLPOOL WED8500DC4 "Arrived on site to install thermistor for AF failure, replaced thermistor and retested. Af failure not popping up. Job complete"
Near Blanco, TX 78606
Jacob
Job Details: 03/17/2020
DISHWASHER BOSCH SHX878ZD5N/01 Arrived onsite for unit not washing dishes. Went ahead and replaced parts. Still did not solve the issue. Ordered parts. Reschedule with customer ; ordrng 1 00630784 (LOCK) and 1 00778918 (PANEL FASCIA)
Near Austin, TX 78717
Lou
Job Details: 03/17/2020
REFRIGERATOR KITCHENAID KRFF305ESS03 "arrived on site to inspect refrigerator ice maker not working. Upon further inspection, the customer advised that the ice maker is working fine, but there is ice forming on the right side of the freezer. Opened the FC door and found a small amount of ice forming on the top of the FC section and on the drawer. I closed the FC door and found a large gap in the gasket approximately 1/4 inch wide and approximately 4 inches long. Also find the gasket wasn’t installed into the door properly causing the right side to bulge out. I pressed the gasket into the door and using my heat gun, I reshaped the gasket and closed the door. The gasket is sealing properly now and advised the customer to not open the freezer door for at least 8 hours to allow the gasket to mold to the unit. No water leaks observed during service, job completed."
Near Marble Falls, TX 78654
James
Job Details: 03/17/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site and found ice maker failed calling for water. Found water line in door frozen as well. Unit will need new door due to failed internal heater. Office to schedule return services.. ; ordrng 1 LW11038917 (dor-fip)
Near Georgetown, TX 78633
Jonathan S
Job Details: 03/17/2020
OVEN KITCHENAID KODE300ESS02 Arrived on site to install previous diagnosed part. Removed nut and added washer installed new nut. Performed diagnostics mode and tested unit. All tested good.
Near Leander, TX 78641
Cliff
Job Details: 03/17/2020
RANGE WHIRLPOOL SF330PEWW7 Arrived on site today Conoce range with an oven that is not operational. Found bake igniter failed. Igniter will need to be replaced to complete repairs.; ordrng 1 WP31939701 (ignitor- b)
Near Austin, TX 78741
Leonardo
Job Details: 03/17/2020
MICROWAVE MAYTAG MMV4206FZ5 Arrived on site to test unit for unit tripping breaker. Test unit and found screw not on screw mount making screw mount come off and hit the filter board on the power cord making unit short out. Will need to order new power cord W10708076 and new filter board WPW10531156 and new screw mount W11122643 and control board W11256464. Office to reschedule ; ordrng 1 W10708076 (POWER CORD) and 1 W11122643 (MOUNTING NUT ) and 1 W11256464 (CONTROL BOARD ) and 1 WPW10531156 (FILTER BOARD )
Near Cedar Park, TX 78613
Cliff
Job Details: 03/17/2020
REFRIGERATOR KITCHENAID KRFC604FSS00 "Arrived on site to replace previously ordered parts for refrigerator. Replaced main control, gasket, and evaporator cover. Tested unit and found all is functioning properly at this time. No leaks were found at time of service."
Near Austin, TX 78748
Robert
Job Details: 03/17/2020
REFRIGERATOR WHIRLPOOL KRSC503ESS01 Arrived on job for complaints of temperature too warm. Found compressor running but evaporator motor not. ; ordrng 1 W11036566 (motor-evap)
Near Georgetown, TX 78633
Jonathan S
Job Details: 03/17/2020
WASHER MAYTAG MHW6630HC0 "Arrived on site for washer not draining completely. Performed diagnostics mode and checked fault codes. Found error F0-E2 over suds and F0-E5 off balance load. Ran test cycle and found no cold water getting to unit. Inspected hose and found cold water valve pinched. Corrected hose and continue test mode. Monitored high spin cycle and found reaching high spin. Spoke with customer operation and soap usage. All tested good, no water leaks detected."
Near Austin, TX 78753
David Z
Job Details: 03/17/2020
DRYER WHIRLPOOL WED5000DW2 "Arrived onsite to diagnose dryer that was not turning on. Performed diagnosis and checked thermal fuse replaced last visit. Found fuse open. Replaced thermal fuse and retested. Unit is now heating and working as designed. Checked airflow and found airflow was semi restricted and weak. Advised customer to have their vents cleaned, this is likely causing the fuse to overheat and pop. CAll complete."
Near New Braunfels, TX 78132
Noah D
Job Details: 03/17/2020
DRYER MAYTAG MEDB955FW1 "Arrived on site to install thermal cutoff and thermal fuse, installed both parts and retested with customer next to me, on both settings. Job complete"
Near Austin, TX 78738
Kevin
Job Details: 03/17/2020
DISHWASHER KITCHENAID KDTE204ESS2 Arrived on site and inspected dishwasher and found it is leaking from sump/motor.
Near Dripping Springs, TX 78620
Jacob
Job Details: 03/17/2020
DRYER MAYTAG MED6630HW1 Arrived onsite for unit leaking water on the steam setting. Tested unit. Found unit leaking from side and front door. Replaced valve. Still got same leak pattern. Called Techline. Suggested that customer needs put more clothes in on the steam cycle for water not to pool up on the door. Got Sr#7727392291. No issues at this time. Job complete
Near Killeen, TX 76542
Al
Job Details: 03/17/2020
MICROWAVE KITCHENAID KMHS120ESS3 "Arrived to install previously ordered parts.Removed and replaced the fan motor, wheel and housing.Reassembled and preformed the 2 minute water cup test and unit tested as designed."
Near Austin, TX 78729
Cliff
Job Details: 03/17/2020
WASHER MAYTAG MVWB765FW1
Near Austin, TX 78734
Kevin
Job Details: 03/17/2020
DISHWASHER WHIRLPOOL IUD8555DX1 "Arrived on site and inspected dishwasher and found saved error codes , 8/4, 8/1, ran a diagnostic cycle and it would not complete. Replaced drain pump and this had no effect will need to bring back control board to repair it. No water leaks detected at time of service.; ordrng 1 W10866125 (cntrl-elec) and 1 W11105144 (panel-cntl)"
Near Austin, TX 78739
Luis
Job Details: 03/17/2020
REFRIGERATOR WHIRLPOOL WRF954CIHB01 "Arrived on site for ice build up in freezer. Found excessive moisture and ice on packages and liner,gasket sealing good around cabinet,added adhesive to gaps between liner and small insulation holes on liner. Found gap at drain tube by compressor,added adhesive around gap"
Near Leander, TX 78641
Cliff
Job Details: 03/17/2020
OVEN WHIRLPOOL WOD51EC0HS01
Near Georgetown, TX 78626
Jonathan S
Job Details: 03/17/2020
MICROWAVE KITCHENAID KEMS308SSS05 "Arrived on site for oven combo unit, microwave not heating. Inspected nit and found broil element was removed and unit had partially been disassembled. Removed unit and tested amp draw to,magnetron. Found failed magnetron and inverter control. Removed failed magnetron, inverter and installed new. Assembled unit and installed. Tested operation. All tested good.
Near Pflugerville, TX 78660
Paul
Job Details: 03/17/2020
REFRIGERATOR LG LMXS30776S/03 "Arrived onsite for a refrigerator with the FC not cooling correctly, making a loud noise, and not producing ice.When I arrived the unit had started making ice again and the FC temp was below harvest temperature. I found all sealed system components working as designed. I suspect the FC door could have been left partially opened causing the coil to freeze up but at this time it is clear. I explained all of this to the customer and also explained that it might have had a defrost issue that we can’t determine at this time. The unit is working as designed. Call complete."
Near Georgetown, TX 78626
Jonathan S
Job Details: 03/17/2020
REFRIGERATOR WHIRLPOOL GZ25FSRXYY2 Arrived on site for refrigerator ice developing around freezer door. Inspected unit and seal. Found door not sealing at bottom. Flipped gasket top to bottom. Made minor adjustment to gasket. Spoke with customer on failure and what to identify when is not sealing.
Near Del Valle, TX 78617
Scott
Job Details: 03/17/2020
WASHER WHIRLPOOL WED8500DC4 "Arrived on site replaced blower wheel and motor . Tested unit , dryer is no longer making any unusual noises . No lint build up at time of service . Job complete ."
Near Austin, TX 78738
Kevin
Job Details: 03/17/2020
OVEN WHIRLPOOL WOD51EC0HS01 "Five on site and found customer is experiencing user interface being affected by steam/heat from the oven when the door is opened. Temperature changes, make cycle stops and starts. Reported issue to tech line, at this time there is no permanent fix but they recommended replacing console again. After replacement oven is working again. 7727384070."
Near Austin, TX 78747
Robert
Job Details: 03/17/2020
WASHER WHIRLPOOL WTW4850HW1 Arrived on job for complaints of not washing. Found the water not sensing replace control and test. Operation normal.
Near Robinson, TX 76706
Jonathan M
Job Details: 03/17/2020
DISHWASHER FRIGIDAIRE FGID2466QF6A "Arrived onsite for dishwasher that is showing a UO code and is not starting. Inspected unit and work area. Tested unit and found unit would not start. Placed unit in service diagnostics and found a UO code (vent open). I tested resistance from the control to the vent fan and found .36 K ohms but was unsure of . I called Electrolux Techline and spoke to John SR# 83451725. He advised to replace the vent and go from there.
Near New Braunfels, TX 78130
Noah D
Job Details: 03/17/2020
REFRIGERATOR KITCHENAID KRFC302ESS00 "Arrived on site to inspect fridge for freezing temps in fridge, upon inspection found the damper had not been closing, freezing a specific area of the fridge, parts were a run w/o. Ordering parts. Office to reschedule ; ordrng 1 WPW10594329 (DAMPER)"
Near Georgetown, TX 78633
Jonathan S
Job Details: 03/17/2020
DRYER ELECTROLUX EIED55HIW0 Arrived on site for dryer not powering on. Per diagnostics mode and tested voltage at control and found not in range. Tested voltage at outlet and found no voltage at L2. Will need to contact electrician
Near Round Rock, TX 78665
Paul
Job Details: 03/17/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for a oven displaying an F8E0 error. I found the cooling fan hall sensor defective. I replaced the cooling fan and tested the oven. The oven is working as designed. The oven was not connected to WiFi so we helped the customer download the Whirlpool App and connect the oven to WiFi. Call complete.
Near Austin, TX 78732
David Z
Job Details: 03/17/2020
DISHWASHER JENN-AIR JDB9000CWS1 Arrived on site to diagnose a dishwasher with top rack falling down. Performed diagnostic and found top left rack and found adjustor was broken. Needs new adjustor.Replaced adjustor. Tested function and all is working as designed.
Near Meadowlakes, TX 78654
James
Job Details: 03/17/2020
ICE MACHINE KITCHENAID KUIC18PNZS0 Arrived on site and tested operation. Found very little water flow to reservoir. Verified proper water pressure to unit and from valve. Found valving in filter head has failed. ; ordrng 1 W11266112 (housing)
Near Austin, TX 78758
Brandon
Job Details: 03/17/2020
DISHWASHER WHIRLPOOL WDF550SAHS "Arrived on site for customer complaint of unit leaking, found unit was overflowing, ordering float assembly parts and control. ; ordrng 1 W11226494 (SEAT FLOAT) and 1 W11226502 (SWITCH) and 1 W11226511 (VALVE) and 1 W11226857 (PIPE) and 1 W11226858 (FLOAT) and 1 W11226864 (MICROSWITCH) and 1 W11230457 (CONTROL)"
Near Austin, TX 78717
Cliff
Job Details: 03/17/2020
RANGE KITCHENAID KSGG700ESS1 Arrived on site to diagnose a range with a damaged glass panel. Found outer panel broken. Replaced outer panel and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78738
Kevin
Job Details: 03/17/2020
COOKTOP KITCHENAID KCGS556ESS02 "Arrived on site worst states they can smell gas in the drawers beneath the cooktop. removed drawers below cooktop and bubble solutioned all connections and gas line completely and did not find any gas leaks. Disassembled cooktop and bubble solutions all interior connections and lines and did not find any gas leaks. Could not find a reason why customer is smelling aroma in the bottom drawers, reported to tech line. 7726555880"
Near Austin, TX 78705
Brandon
Job Details: 03/17/2020
DRYER WHIRLPOOL WET4024EW0 "Arrived on site for customer complaint of washer not going through cycle, found to reconnect lid switch, I reconnected switch, unit tested good."
Near Leander, TX 78641
Lou
Job Details: 03/17/2020
RANGE FRIGIDAIRE FFGF3023LBG "arrived on site to install previously diagnosed part. Due to the Bake Ignitor failing, I removed and replaced the Ignitor and tested. Unit operated as designed.No gas leaks detected during service, job completed."
Near , TX 78640
Leonardo
Job Details: 03/17/2020
MICROWAVE WHIRLPOOL WMH32519FS Arrived on site to test unit for unit not working. Test unit and found door not hitting switches. Secured switch holders test unit and unit test good job complete.
Near Austin, TX 78737
Kevin
Job Details: 03/17/2020
REFRIGERATOR KITCHENAID KRSC503EBS01 arrived on site and found ice production is good but it will not dispense. Found dispenser motor has failed after replacing it ice is now dispensing properly, no water leaks detected at time of service, job complete"
Near Austin, TX 78738
Kevin
Job Details: 03/17/2020
DISHWASHER WHIRLPOOL KDTE334GPS "Arrived on site and inspected dishwasher and found no saved error codes, ran all functions in manual diagnostics and everything passed. Discussed detergent usage and drying expectations, no water leaks detected at time of service, job complete"
Near Georgetown, TX 78626
Jonathan S
Job Details: 03/17/2020
RANGE WHIRLPOOL WFG320M0BB2 "Arrived on site for oven not clicking but lighting. Inspected unit and work area. Found unit on a glow igniter, unit should not click when putting in to bake mode. Tested all operations. All tested good."
Near Austin, TX 78704
Scott
Job Details: 03/17/2020
WASHER AMANA NTW4516FW2 "Arrived on site replaced HARNES . Tested unit all checks normal . Ran calibration and test wash , Nonwater leaks detected at time of service . Job complete ."
Near Austin, TX 78731
Luis
Job Details: 03/17/2020
REFRIGERATOR WHIRLPOOL WSR57R18DM02 "Arrived on site for no cool. Powered unit on no frost forming on evaporator,pierced system no refrigerant in system. Diagnosed a leak,replaced the evaporator and installed a uv drier,vacuumed system down unit wouldn’t keep a vacuum,unable to find leak added refrigerant let run found uv dye on heat exchanger in the liner. Called tech support
Near Round Rock, TX 78665
Paul
Job Details: 03/17/2020
DRYER MAYTAG MEDB765FW0 "Arrived onsite for a dryer with the door not closing. I found the strike compressed and the catch weak. I replaced both and tested but the door still would pop open. I found the door getting in a bind against the chassis and if I backed the lower screw out of both hinges the door would work as designed. Need to replace the front top of the dryer and the door hinges. Ordering W11371722 HINGE, W11376139 HINGE, & 279659 PANEL ; ordrng 1 279659 (PANEL) and 1 W11371722 (HINGE) and 1 W11376139 (HINGE)"
Near Austin, TX 78754
Luis
Job Details: 03/17/2020
REFRIGERATOR AMANA ASI2575GRS01 "Arrived on site for no cool. Weak frost pattern only forming on first coil and ice forming back to exchanger,compressor extremely hot,diagnosed a faulty compressor. Replaced compressor and installed a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly"
Near Waco, TX 76705
Jonathan M
Job Details: 03/17/2020
WASHER WHIRLPOOL WFC7500VW2 "Arrived on site for washer that is not spinning out clothes. Inspected unit and work area. Unit is a stacked unit built inside of a cabinet with trim. Placed unit in service diagnostics and found an F 25 (user interface failure). I advised customer that her cancel/drain button was out. She relayed to me that it hasn’t worked for a while. I instructed her that I would need to replace the user interface/console before being able to perform any further repairs.
Near Belton, TX 76513
Al
Job Details: 03/17/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Arrived to inspect French door refrigerator not dispensing water or making ice.Confirmed the complaint and found the reservoir frozen, not allowing water to dispense or fill the ice maker.Removed and replaced the reservoir.Reassembled and unit tested as designed.Customer satisfied.Job complete"
Near Pflugerville, TX 78660
Brandon
Job Details: 03/17/2020
MICROWAVE KITCHENAID KMHS120ESS5 "Arrived on site for customer complaint of unit not heating, found faulty magnetron, capacitor, and diode, I replaced all parts, unit tested good.
Near New Braunfels, TX 78132
Noah D
Job Details: 03/17/2020
COOKTOP WHIRLPOOL WCG55US0HS00 "Arrived on site to install lip conversion kit, gave kit to customer and instructed him on process to get gas certified tech to install. Job complete"
Near Lorena, TX 76655
Jonathan M
Job Details: 03/17/2020
OVEN JENN-AIR JJW2827DS01 Arrived onsite for oven that worked snot holding temperature. Inspected unit and work area. Placed unit in service diagnostics and and found F3 E0 (main oven sensor open/shorted) error code. Tested resistance on the sensor and found the sensor shorted. Replaced sensor and tested unit. Unit is working as designed. Call complete.
Near Pflugerville, TX 78660
Andy
Job Details: 03/17/2020
REFRIGERATOR WHIRLPOOL WRT549SZDM01 Arrived on site for refrigerator frost in FC tested and inspected unit and found water running down evaporator cover from ice maker. Will need new ice maker. Was made aware by office that ice maker is not covered under warranty as it is an optional part that did not come with unit.Ordering needed part. Office to schedule return trip. Turned off ice maker. No water leaks present at time of service 1 WPW10715709 (icemaker)
Near Marble Falls, TX 78654
James
Job Details: 03/17/2020
REFRIGERATOR KITCHENAID KBFN502EPA02 Arrived on site and found side led lights have gone out. Replaced failed module and tested. Unit tests good. Job complete
Near Austin, TX 78717
Lou
Job Details: 03/17/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "arrived on site to inspect dishwasher not cleaning dishes. Upon further inspection, I placed the unit in diagnostics showing error code F4E3. Cleared the code and continued with testing. Unit dispensed water into the tub, but the motor never came on. Advanced through testing and the dispenser, drain pump, & element all operated as designed I removed and replaced the sump/motor assembly and retested. Unit operated as designed. No water leaks observed during service, job completed."
Near Marble Falls, TX 78654
James
Job Details: 03/17/2020
OVEN WHIRLPOOL KODE507ESS02 Arrived on site and found outer glass broken. I found no impact marks but the outer glass has separated from hinge rails causing stress on tempered glass. Installed new outer glass and tested. Unit tests good. Job complete
Near Pflugerville, TX 78660
Andy
Job Details: 03/17/2020
REFRIGERATOR KITCHENAID KRFC704FSS00 Arrived on site for refrigerator not making ice or dispensing water. Tested and inspected unit and found unit hooked up to R.O water system. Called tech line and spoke with Rick and made aware of issue. Was instructed that unit can not be hooked up to R.O water system due to the fact that it can not Maintain minimum needed water pressure of 35 PSI instructed customer that she will need to have R.O disconnected and have unit hooked up directly to supply. No water leaks present at time of service.
Near Cedar Park, TX 78613
Lou
Job Details: 03/17/2020
WASHER KENMORE 110.2713241 "arrived on site to inspect washer leaking. Upon further inspection, I placed the unit in diagnostics showing error code F8E1. Cleared the code and before starting the testing, I removed the console to inspect the valve. Once I started testing, the valve began to leak water from the rubber seals. I removed and replaced the valve and calibrated the unit. Retested the unit and it operated as designed. No water leaks at the end of service, job completed.
Near Round Rock, TX 78665
Paul
Job Details: 03/17/2020
WASHER MAYTAG MVWC565FW1 "Arrived onsite for a washer not spinning out. Mr stated the washer was spinning out fine but the door lock is not unlocking at the end of a cycle. I checked stored error codes and found an F5E2, & F0E2. I ran the auto diagnostics cycle and the unit completed the cycle and worked as designed. I ran manual diagnostics and tested the lid lock multiple times and found it never failing.I ran the calibration cycle and went over detergent use and amounts with the customer because of the sudsing error. Call complete."
Near Austin, TX 78745
Leonardo
Job Details: 03/17/2020
DISHWASHER MAYTAG MDB8989SHZ0 Arrived on site to test unit for console not responding. Test unit and found bad console. Replaced console test unit and unit test good job complete.
Near Kyle, TX 78640
Robert
Job Details: 03/17/2020
REFRIGERATOR WHIRLPOOL WRF767SDHV00 Arrived on job for complaints of ice not falling in glass. Found ice guide damaged. ; ordrng 1 WPW10435760 (guide-ice)
Near Austin, TX 78702
Scott
Job Details: 03/17/2020
DRYER WHIRLPOOL WED5620HW0 Arrived on site for unit rattling . Used pads under motor mount . Unit has stopped rattling . No lint build up of lint . Job complete .
Near Georgetown, TX 78626
Jonathan S
Job Details: 03/17/2020
ICE MACHINE KITCHENAID KUIX505ESS2 Arrived on site for ice machine not making ice. Inspected unit and work area. Performed diagnostics mode. Found no frost pattern developing on compressor and condenser test. Found air flow from condenser fan. Found compressor running and no frost pattern. Found sealed system failure. Will need to replace compressor and filter drier. Office to schedule appointment when ETA is available. Please allow 3 hours for repair. ; ordrng 1 ACCESSPORT (ACCESS PORT) and 1 SEALEDSYSTEM (SEALED SYSTEM TECH) and 1 SEENOTE (OFFICE TO SCHEDULE APPOINTMENT ) and 1 W10843121 (NON-UV FILTER) and 1 WPW10605286 (COMPRESSOR )
Near Austin, TX 78702
Leonardo
Job Details: 03/17/2020
OVEN WHIRLPOOL WEG515S0FS2 Arrived on site to test unit for bake not working. Test unit and found ignitor not igniting correctly. Replaced ignitor test unit and unit test good job complete
Near Georgetown, TX 78626
Paul
Job Details: 03/17/2020
RANGE WHIRLPOOL WFG525S0JS0 Arrived onsite for a range with the LF burner taking a long time to light. I found the burner with delayed ignition due to the burner head being warped. I replaced the head and tested the burner. The unit is working as designed. Call complete.
Near Horseshoe Bay, TX 78657
James
Job Details: 03/17/2020
RANGE WHIRLPOOL WFE540H0ES0 "Arrived on site and tested operation. Found bake element has failed. Also found front right element runs on high for every setting on single and dual. Inspected element and found. Thermal probe stuck in. Also found that the switch has blacking on terminals. Unit will need bake element, front right element and switch to repair ; ordrng 1 AUTHO (AUTHO) and 1 W10779716 (elmnt-bake) and 1 W10823729 (elmnt-surf) and 1 W10857622 (switch-inf)"
Near Hutto, TX 78634
Andy
Job Details: 03/17/2020
MICROWAVE WHIRLPOOL WMH32519FS0 "Arrived on site for microwave not heating. Tested and inspected unit and found failed capacitor, diode and magnetron. No repairs are to be done at this time.
Near , TX 78610
Leonardo
Job Details: 03/17/2020
DISHWASHER WHIRLPOOL WDF130PAHB0 Arrived on site to test unit for unit sliding backwards from front feet. Test unit and found bottom sliding when door opens all the way down. Advised customer to put screws behind the feet to prevent feet from sliding backwards. Job complete
Near Austin, TX 78702
Leonardo
Job Details: 03/17/2020
RANGE WHIRLPOOL KSGG700ESS1 Arrived on site to replace valve. Replaced valve test unit for leaks no leaks present at this time job complete.
Near Jarrell, TX 76537
Al
Job Details: 03/17/2020
DISHWASHER WHIRLPOOL WDF320PADB3
Near Belton, TX 76513
Jonathan M
Job Details: 03/17/2020
WASHER MAYTAG MVWB855DC3 Arrived on site for washer that would not power on. Inspected unit and work area. Tested voltage going to control and found 121.3 votes. Tested voltage going to console and found no voltage. Tested resistance on Console and found it within range. Replaced control and tested unit. Unit is working as designed. Call complete.
Near Georgetown, TX 78628
Lou
Job Details: 03/17/2020
OVEN WHIRLPOOL JKP70WM2WW "arrived on site to install previously diagnosed and ordered part. In removing the old control, I found that the part ordered was the wrong part. I advised the office SR of the mix up and am ordering the correct part number. I advised the customer of the issue and they were okay since the unit operates as designed except for the convection fan and they don’t use this mode..; ordrng 1 WB27T11160 (control oven (erc3hp)"
Near Horseshoe Bay, TX 78657
James
Job Details: 03/17/2020
ICE MACHINE KITCHENAID KUID508HPS00 Arrived on site and tested operation. Found reservoir cracked at drain pump. Unit will need new reservoir and pump to repair. ; ordrng 1 W11229574 (pan-water) and 1 WPW10489125 (pump)
Near Cedar Park, TX 78613
Lou
Job Details: 03/17/2020
REFRIGERATOR KITCHENAID KFIV29PCMS00 "arrived on site to install previously diagnosed and ordered part. Due to the drain tube being clogged, I removed and replaced the drain tube and tested unit. Unit is operating as designed. No water leaks observed during service, job completed."
Near Georgetown, TX 78633
Jonathan S
Job Details: 03/17/2020
VENTHOOD KITCHENAID KVWB606DSS2 "Arrived on site for to replace damaged chimney. Inspected chimney and found bottom half bowed, due to off square. Removed went to install new and found new chimney damaged. Will need reorder chimney. . ; ordrng 1 W11321566 (CHIMNEY )"
Near Jarrell, TX 76537
Al
Job Details: 03/17/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 "Arrived to inspect standard whirlpool refrigerator not cooling properly.Confirmed the complaint and removed the evaporator cover and found the air tunnel to the refrigerator was clogged with massive blocks of ice.I steamed the tunnels and used silicone to seal the freezer cabinet, since frost was building up inside the freezer section.Reassembled and verified proper operation of unit.Job complete"
Near Georgetown, TX 78628
Lou
Job Details: 03/17/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 "arrived on site to inspect dishwasher not drying. Upon further inspection, customer advised that they do not use rinse aid, but have used vinegar. I placed the unit in diagnostics showing no error codes and tested. Using my multimeter, I placed it around the black wire at the junction box and tested amps to the components. When the unit turned the element on in the wash cycle of testing, my amp reading was 7-9amps. During the dry cycle at the end of testing, my amp reading for the element was 7-9amps. I made recommendations for use & care and advised to wash on a heavy or e and use hi temp wash, heated dry, and sani rinse and to make sure they use rinse aid as well. Made recommendations for detergent/rinse aid use. Unit is operating as designed. No water leaks observed during service, job completed."
Near Georgetown, TX 78628
David Z
Job Details: 03/17/2020
WASHER BOSCH WFMC3301UC/06 "Arrived on site to diagnose a washer that was not draining. I’m arrival unit was full almost above the bellow. Used shop vac and sucked out standing water and any debris through the drain pump area. Once unit was drained I tested function. Tested a drain and fill and unit filled and drained as designed. When clearing out water found a large amount of suds present in my shop vac. E4 error can be caused by drain pump failure or oversuds errors. Drain pump is working fine and pumping large amounts of water out, Leaving suds to be the likely cause. If issue persists, On return visit bring drain pump and control as control can also cause this if failed. Everything appears to be working as designed at this time.
Near Austin, TX 78750
Cliff
Job Details: 03/17/2020
DISHWASHER WHIRLPOOL WDT790SAYM2 "Arrived on site to diagnose a dishwasher that is leaking. Tested unit and found Lower rack wheels broken causing lower spray arm not to turn. Also noted door gasket torn, upper rack rail stop broken, and pump and motor assembly leaking. All previously listed parts will need to be replaced to complete repairs. Advised homeowner not to use unit until repairs are completed to prevent water damage.Autho needed to replace 4 lower wheel assemblies, pump and motor, gasket, and stop.; ordrng 1 AUTHONEEDED (AUTHO NEEDED) and 4 W10195416V (dish rack wheel)s and 1 W10300924V (door seal)"
Near Austin, TX 78724
Jacob
Job Details: 03/16/2020
DISHWASHER WHIRLPOOL WDF510PAYSA "Arrived onsite for unit not closing correctly. Tested unit. Found that the frame of the unit is bent, causing the door to not shut correctly. Called Techline. Suggested to order a new tub for unit. Got SR#7727371801. Please factor in new spring and bushings along with tub install. Ordered part. Needs authorization and 2HR job; ordrng 1 2HRJOB (2HR) and 1 NEEDSAUTHORIZATION (AUTHORIZATION ) and 1 W10413848 (tub)"
Near Temple, TX 76502
Jonathan M
Job Details: 03/16/2020
WASHER MAYTAG MVWC465HW2 Arrived onsite for washing machine that is tangling clothes. Inspected unit and work area. Customer showed me what the problem was and it appeared the customer was laying clothes across the machine and the unit was tangling them as it washed. I placed unit in service diagnostics and found no error codes. I ran an auto test and unit ran as designed. I called Techline and spoke to Brian SR# 7727374600. He advised that 5is issue was with the loading.
Near Leander, TX 78641
Lou
Job Details: 03/16/2020
REFRIGERATOR KENMORE 795.7205311 "arrived on site to install previously diagnosed and ordered part. Due to the ice maker fan failure, I ordered the FC evaporator cover that includes the IM fan; however, when I unpackaged the new cover, I found a heater wire on the Evap cover that has no connection in the FC section. I messaged the office of the issue and will order an UNKNOWN-PARTS RESEARCH, CNOTE-TECH TO INSPECT PART, CNOTE-OFFICE TO SCHEDULE RETURN and reordering the cover. Advised customer of the mix up. No water leaks observed during service.; ordrng 1 AEB72913929 (EVAP COVER) and 1 CNOTE (OFFICE TO SCHEDULE RETURN) and 1 NOTE (TECH TO INSPECT PART) and 1 UNKNOWN (RESEARCH)"
Near Georgetown, TX 78633
Jonathan S
Job Details: 03/16/2020
UNKNOWN UNKNOWN DT00000
Near Kingsland, TX 78639
James
Job Details: 03/16/2020
REFRIGERATOR MAYTAG MRT118FFFH04 "Arrived on site and installed new compressor, drier and stub. Used W10896677 lock ring for drier to capillary. Vacuumed system to clear and test for leaks. Found no leaks and charged with 3.7oz 134a. Tested operation and found unit working properly. Job complete ; ordrng 1 W10896677 (coupler)"
Near Taylor, TX 76574
Andy
Job Details: 03/16/2020
REFRIGERATOR WHIRLPOOL M8RXEGMAW01 Arrived on site for refrigerator ice buildup and noise. Tested and inspected unit and found failed harness and weak evaporator motor. Ordering needed part. Office to schedule return trip. Customer would like soonest appointment possible. Instructed customer to defrost unit 48 hours prior to service and how to do so safely as to prevent water damage risk. Customer signed waiver. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10183127 (harns-wire)