Near Austin, TX 78748
Luis
Job Details: 11/09/2018
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site for damaged doors. Removed both doors,installed new fresh food and freezer door,remolded door seals. Checked door seals on both doors,gaskets sealing correctly installed nameplate."
Near Round Rock, TX 78665
Tyler B.
Job Details: 11/09/2018
MICROWAVE GE JVM1740DP1WW "Arrive do. Site for unit not spinning or heating, found door switches failed. R&R switches and tested good. Ordering coupler due to incorrect part from prescreen; ordrng 1 WB06X1085 (COUPLER)"
Near Lakeway, TX 78734
Cliff
Job Details: 11/09/2018
REFRIGERATOR WHIRLPOOL EC3JHAXRL01 Arrived on site to diagnose a refrigerator with possible leak. Found no failures see unit at this time and homeowner hearing defrost drain water entering D Frost pan. No repairs are needed at this time and all is working properly. No leaks were found at time of service.
Near Austin, TX 78733
Leonardo
Job Details: 11/09/2018
VENTHOOD JENN-AIR JXD7036YS5 Arrived on site to test unit for unit not going up and when it goes down it bounces. Moved unit and found unit not leveled correctly. When unit got move the unit goes up and down correctly. Installers are here to level unit job complete unit working correctly when leveled correctly.
Near Georgetown, TX 78633
Jonathan
Job Details: 11/09/2018
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 Arrived on site for ice developing in door. Performed diagnostics mode and inspected door. Found panel separating from door (see SD-QuickPic) and causing door not to seal properly. Will need to replace door. Please allow 6 to 8 weeks for door to arrived. Office will schedule appointment when ETA is available. ; ordrng 1 SEENOTE (SCH RETURN ) and 1 W10855081/STAINLESS (FC DOOR STAINLESS )
Near Austin, TX 78749
Leonardo
Job Details: 11/09/2018
DISHWASHER KITCHENAID KDTE104ESS1 Arrived on site to test unit for unit not washing. Test unit and found unit filling with water but nothing spraying. Test motor and motor gettin power but not starting. Replaced sump and motor test unit for leaks no leaks present at this time. Unit washing and draining correctly at this time job complete
Near Liberty Hill, TX 78642
Jonathan
Job Details: 11/09/2018
DISHWASHER WHIRLPOOL WDF330PAHS0 Arrived on site to install previous diagnosed part. Found wrong door panel on hand. Will need to order correct door panel. Schedule return for Wednesday the 14th.; ordrng 1 WPW10274902/STAINLESS (DOOR PANEL)
Near Hutto, TX 78634
Tyler B.
Job Details: 11/09/2018
MICROWAVE WHIRLPOOL WMH32519FS0 "Arrived on site for door error, R&R switched nterlocks and tested good"
Near Cedar Park, TX 78613
James
Job Details: 11/09/2018
REFRIGERATOR WHIRLPOOL WRS588FIHZ Arrived on site and tested operation. Found floor with water standing on it and took photo. Found drain pan full of water and customer stated that when they get water from door the unit will leak water. Inspected all water connections and found the connection at the bottom of the door was not seated completely allowing water to leak out and fill he drain pan causing water leak when it would over fill. Corrected quick connection and vacuumed water from drain pan. I also dried he water from under the unit. Tested for proper operation and found unit working properly and all water connections dry after repair. Job complete
Near Liberty Hill, TX 78642
Jonathan
Job Details: 11/09/2018
MICROWAVE WHIRLPOOL WMH31017HZ0 Arrived on site for microwave not power on. Performed diagnostics and gained access to fuses. Tested fuse and found open. Found transformer wire had grounded out to frame and caused wires to burn(see SD-QuickPic). Found connectors on magnetron had melted and capacitor not holding charge. Will need to replace complete high voltage side with 20 amp fuse. Will return with control on hand if needed after replacing HV side. Schedule return for the 14th. ; ordrng 1 W10836753 (TRANS)
Near Leander, TX 78641
James
Job Details: 11/09/2018
DISHWASHER WHIRLPOOL WDF330PAHS Arrived on site and tested operation. Found heater has visible failure. Installed new element and tested operation. Unit working properly and all water connections dry at time of service. Job complete
Near New Braunfels, TX 78130
Diego G.
Job Details: 11/09/2018
DISHWASHER WHIRLPOOL WDT720PADM2 "Arrived on site. Check for washing issues. Found motor locked up not allowing washing. Replaced sump and motor assembly and cycled, all functions tested OK. No leaks present. Job complete"
Near New Braunfels, TX 78130
Diego G.
Job Details: 11/09/2018
DISHWASHER WHIRLPOOL WDT720PADM2 "Arrived on site. Check for washing issues. Found motor locked up not allowing washing. Replaced sump and motor assembly and cycled, all functions tested OK. No leaks present. Job complete"
Near New Braunfels, TX 78130
Diego G.
Job Details: 11/09/2018
DISHWASHER WHIRLPOOL WDT720PADM2 "Arrived on site. Check for washing issues. Found motor locked up not allowing washing. Replaced sump and motor assembly and cycled, all functions tested OK. No leaks present. Job complete"
Near Bastrop, TX 78602
Joseph C.
Job Details: 11/09/2018
DRYER MAYTAG MED3500FW0 "Arrived on site for “noisy operation” complaint. Inspected unit and found broken blower wheel and bent shaft, on motor. Bracket had been loosened, as well. Installed pads. Removed and replaced blower wheel and motor. Tested unit. Unit is performing as designed. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy."
Near Hutto, TX 78634
Tyler B.
Job Details: 11/09/2018
DRYER MAYTAG SDE515DAYW Arrived on site for noisy unit. R&R rollers ring clip and idle pulley and tested good.
Near Pflugerville, TX 78660
Tyler B.
Job Details: 11/09/2018
REFRIGERATOR WHIRLPOOL WRS588FIHV Arrived on site for door squeak. R&R cam and thimble and added white lithium and tested good.
Near Austin, TX 78705
Scott
Job Details: 11/09/2018
DRYER WHIRLPOOL WED7590FW1 "Arrived on site , replaced motor . Unit is still not powering up. Ordering UI and control board ,and hermostats and fuse pleas call to set up return visit ; ordrng 1 280148 (cutoff-tml) and 1 W10875486 (cntrl-elec) and 1 W10909685 (THERM FUSE ) and 1 W10919209 (UI CONTROL )"
Near Round Rock, TX 78664
Tyler B.
Job Details: 11/09/2018
REFRIGERATOR MAYTAG MFI2569VEM2 Arrived on site for no power unit. R&R front and rear control. Programmed and tested good. No leaks on site
Near Leander, TX 78641
James
Job Details: 11/09/2018
COOKTOP WHIRLPOOL WCG97US6DS00 Arrived on site and tested operation. Customer stated she mostly hears the noise about 10 minutes after cooking and the burner is off. The sound is described as a burst of air and only happens when cooking on the center burner. I was unable to duplicate the complaint but found the burner head not sitting properly on the burner base which over a longer cooking time could cause a potential issue. Unit will need new burner base and burner head to repair ; ordrng 1 W10611435 (holder-orf) and 1 W10811599 (burnr-head)
Near Round Rock, TX 78664
Tyler B.
Job Details: 11/09/2018
REFRIGERATOR WHIRLPOOL WRT318FZDW05 Arrived on site for no ice. Found incorrect IM installed. R&R ice maker. Found valve leaking behind unit. R&R valve and tests good. No leaks on site
Near Georgetown, TX 78628
Tyler B.
Job Details: 11/09/2018
REFRIGERATOR KITCHENAID KRFC704FBS00 "Arrived on site for door replacement due to water not dispensing. R&R door. And did NOT fix water despise issue. R&R control and no fix. Went back through WL and LS work and couldn't find an issue. Need CNOTE office contact and and office reschedule. ASAP also ordering inner door control due not being supllied with one, as the are damaged upon removal. Please please on urgent list or send prior tech who made first repair as customer stated this issue happened immediately after first tech did initial repair ; ordrng 1 W11039890 (CONT ELEC )"
Near Manchaca, TX 78652
Leonardo
Job Details: 11/09/2018
OVEN WHIRLPOOL WFG505M0BB Arrived on site to test unit for unit to hot. Test unit and found unit over heat by 55 degrees. Replaced sensor test unit and unit at 354 when set at 350. Job complete
Near Georgetown, TX 78633
Jonathan
Job Details: 11/09/2018
DRYER WHIRLPOOL MEDB755DW2 "Arrived on site for dryer making abnormal noises. Tested unit and sounded normal. Gained access to pulley all bearings. Inspected guide wheels and pulley. Inspected felt on front bearing. Found coins and hair clip inside of unit. Possible coins or hair clip could have stuck in front or rear bearings and caused noise. Assembled unit and tested, unit was not making any abnormal noises.
Near Austin, TX 78730
Paul
Job Details: 11/09/2018
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived onsite for the refrigerator that has frost and condensation issue in the RC. I found the could completely iced over and pushing the deli drawer out. The unit is still making ice and went thru a harvest while I was there. Mr stated the unit had been making a loud rattling sound in the FC also but it had stopped. I found the FC coil with a lot of ice on it also. I tested the sealed system components and all check good. I ran a forced defrost and found the heater working as designed. The FC door gasket looks good. I suspect the door had stayed partially open or the drain tube has a gap. Need to defrost the RC coil, replace the RC evaporator motor harness, relocate the evaporator thermistor, and seal the drain tube if needed. I’m not asking the customer to defrost the unit because of the wood flooring in the home. I quoted the customer HARNS-WIRE $67.40 + RF170/MT400 LABOR $239.99 = $307.39 + tax. Ordering fan harness. RS for Wed 11/14.; ordrng
Near Liberty Hill, TX 78642
Jonathan
Job Details: 11/09/2018
OVEN WHIRLPOOL WOS51EC0AS02 Arrived on site to inspect damage from placing foil on bottom of oven. Inspected liner and found that it is bowing up. Failure is cosmetic only and unit will operate correctly. Would not recommend to use self cleaning cycle due to possible bow towards bake element. Spoke with customer on operations. All tested good. (PR100)
Near Troy, TX 76579
Arthur B.
Job Details: 11/09/2018
DRYER MAYTAG MED5500FW1 "Arrived onsite for customer complaint of dryer getting “CHECK VENT” error. Call Techline Dave SR#7723390248 and advised that with her venting setup, to have venting cleaned. The CHECK VENT error is advising customer that unit is not working at its full potential. Customer advised that she will have house venting clean and cleared out. No other issues found."
Near Georgetown, TX 78628
Thomas L.
Job Details: 11/09/2018
MICROWAVE WHIRLPOOL WMH73521CS6 "Arrived on site for Noisey operation and no heat conditions. Tested unit and heard the noisey operation. Found that the unit was pulling 6 Amps generating 600 Watts. The unit has a failed diode, Noisey magnetron, and a possible weak capacitor.; ordrng 1 WPW10575765 (diode)"
Near Killeen, TX 76542
Al
Job Details: 11/09/2018
REFRIGERATOR WHIRLPOOL WRS970CIDM00 "11/7/18 204157- SKINNER arrived to inspect freezer not working. I opened the fc and saw a huge ice mass on the upper portion of the evaporator fan motor and housing. The fan came on sever times, but for only 5 seconds at a time. I checked voltage to the fan and got a reading of. 14.2 from red to white and 7vdc from blue to white while running. I R/R the evaporator motor and put the unit in diagnostic test mode. The new motor worked as designed. I also sealed the cabinet at the fc and rc due to the gaps in the cabinets. All water connections were dry at the time of service. JOB COMPLETE"
Near Austin, TX 78704
Scott
Job Details: 11/09/2018
REFRIGERATOR WHIRLPOOL WRS325FDAM02 "Arrived on site for door not getting a good seal . Found some stuff had fallen behind the bottom basket in freezer , items were not allowing basket for be fully pushed in casing the door not to close properly . Removed items and door now closes fully with good seal . No water leaks detected at time of service . Collected 108.24 w/ tax cc Job complete ."
Near Austin, TX 78703
Scott
Job Details: 11/09/2018
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived on site for evap developing frost on left side of evap. Found fridge settings bellow recomended settings . Bumped temps back up and steamed evap . Condensation is no longer building up underneath the icemaker in the backyard. Again checked for any air gap’s in seal all checks good. Told customer to keep an eye out and if frost builds up again to call us . No water leaks detected at time of service . Job complete .
Near Liberty Hill, TX 78642
Jonathan
Job Details: 11/09/2018
DISHWASHER JENN-AIR JDTSS244GS0 "Arrived on site for dishwasher not completely draining. Inspected unit and found water droplets. Performed diagnostics mode, no error codes. Tested heater at end of diagnostics cycle. All tested good. Spoke with customer on user care guide. All tested good, no water leaks present."
Near Georgetown, TX 78633
James
Job Details: 11/09/2018
REFRIGERATOR WHIRLPOOL MSB27C2XAM00 Arrived on site and tested operation. Found ice maker would not cycle but voltage is correct. Installed new ice maker and found ice maker will not fill with water. Checked valves and found water dispenser line is cracked at the dual valve but no voltage getting to valves from ice maker. Found voltage gets to control but is not allowing valves to open. Unit will need new control and the 5/16” water line that runs from the valve to the connection at the bottom of the door to repair. Office to schedule after parts research of needed part; ordrng 1 CNOTE (WATER LINE) and 1 W11088499 (CONTROL )
Near Georgetown, TX 78633
James
Job Details: 11/09/2018
REFRIGERATOR KITCHENAID KSF26C6XYY00 Arrived on site and tested operation. Found no water dispensing and ice maker fill tube frozen. Found cause to be the reservoir had frozen due to bad gasket around air duct. Unit will need new gasket seal to help. Instructed customer that the gasket will help but may not prevent the reservoir from freezing if no water dispenser for a few days or a week All water connections dry at time of service. Collected diagnosis which applies to quoted labor. ; ordrng 1 W10684392 (gasket)
Near Austin, TX 78747
Kevin
Job Details: 11/09/2018
DRYER WHIRLPOOL WED8500DC "Arrived on site and found air codes for restricted airflow, confirmed that airflow exiting dryer is correct. The last time the exhaust vent to the exterior was cleaned is unknown and recommended that customer have it cleared by a service to in sure that dryer can vent properly. No further repair is required at this time. Dryer is new no limit found in cabinet, job complete."
Near Kyle, TX 78640
Leonardo
Job Details: 11/09/2018
MICROWAVE WHIRLPOOL WMH31017FS0 Arrived on site to replace board. Replaced board test unit and bottom light working correctly. Unit turning on and off job complete
Near Belton, TX 76513
Al
Job Details: 11/09/2018
DRYER WHIRLPOOL WED7500GC0 "Arrived to inspect ( giving and error code of L2 WILL NOT GO IN TO ANY CYCLE) tested voltage from the power cord) I replaced the control board due to the unit not responding. I also checked the thermo fuse with a multimeter and got OL (open load) so I used a thermo fuse from previous job # 204220- BENNETT a call from earlier in the Dayan Donna’ direction. After all of the previous checks, I discovered the belt was broken. Office to order the BRACKET (W10837240) and REPAIR KIT (439267). No lint observed at the time of service. Office to reschedule.; ordrng 1 4392067 (REPAIR KIT) and 1 W10837240 (BRACKET)"
Near Liberty Hill, TX 78642
Jonathan
Job Details: 11/09/2018
WASHER WHIRLPOOL MVWB835DW3 "Arrived on site for washer making a squealing noise when in spin mode. Performed diagnostics mode and checked error history. Found error F0-E3 overload and error F2-E1 stuck key. Performed encoder test on UI, all passed. Performed manual diagnostics mode and ran on high spin speed. No noise occurred , did found unit was removed from leveled. Installed gearcase and found leaking oil. Removed failed gearcase and installed new. Tested unit though manual test mode. All tested good, no water leaks present. Spoke with customer on user care guide."
Near Austin, TX 78730
Paul
Job Details: 11/09/2018
WASHER MAYTAG MHW5500FW0 Arrived onsite for the washer not working at all now. I found the UI shorting out when the selector knob is turned and shutting the machine off just like was found on the first visit. I replaced the UI and ran the diagnostics cycle. There were no starred fault codes and the unit completed the cycle and worked as designed. There were no water leaks present at the time of service. Call complete.
Near Waco, TX 76712
Arthur B.
Job Details: 11/09/2018
REFRIGERATOR GE GSH25JFXNBB "Arrived onsite for customer complaint of SxS refrigerator not dispensing water in front. Removed water connector and blew into line to dispenser. Found new obstruction. Tested water. Found filter housing clogged and sputtering. Ordering new filter housing and water water valve. Customer will have new filter prior to arrival. R/S for Thursday 11/15. All water connections were dry at time of service.; ordrng 1 WR17X20862 (mwf manifold & tubes) and 1 WR57X10032 (valve,water)"
Near Austin, TX 78730
Paul
Job Details: 11/09/2018
OVEN WHIRLPOOL RBS305PDB12 Arrived onsite for the oven that stopped working after a self clean cycle was run. I found the fan working as designed. I found the TCO open on the back of the oven. I replaced the TCO and tested the oven. The unit is working as designed. Call complete.
Near Austin, TX 78732
Paul
Job Details: 11/09/2018
DISHWASHER GE PDW7880J10SS "Arrived onsite for the dishwasher with the racks falling off and holes in the silverware holder. I explained to ms that racks are not covered under the warranty. The racks are actually ok, it’s the machine is not level and leaning forward causing the movable times to come unsnapped when the bottom rack is pushed in fast. The silverware holder has holes in the bottom where plastic pieces have broken off. There were no water leaks present at the time of service. Call complete."
Near Austin, TX 78732
Paul
Job Details: 11/09/2018
REFRIGERATOR KITCHENAID KSSC42QVS02 Arrived onsite for the refrigerator to replace the previous diagnosed parts. I replaced the IR controls and the icemaker. I tested the unit and it went thru a harvest and filled the mold with water. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
Near Jarrell, TX 76537
Jerry C.
Job Details: 11/09/2018
WASHER WHIRLPOOL WFW75HEFW0 WFW75HEFW0 Arrived to instal part. I removed and replaced the tub assembly and tested. The unit appeared to work as designed through service test mode and no leaks were observed during service. Safety strap added to drain.
Near Georgetown, TX 78633
James
Job Details: 11/09/2018
DRYER MAYTAG MGD9700SQ0 Arrived on site and installed new coils. Tested unit for proper operation and found unit working properly. Job complete
Near Killeen, TX 76549
Al
Job Details: 11/09/2018
REFRIGERATOR GE GSS25JFMDCC "Arrived to inspect (TOP PART IN FRIDGE SECTION IS NOT COOLING- BLOWING VERY LITTLE COOL AIR- FRZR IS OK) discovered the heater did not pass the ohm test. After inspecting the heater, I noticed the ends of the heater were blackened at both ends and there was NO continuity on the ohmmeter after testing the heater. I R/R the heater and the refrigerator. The unit was defrosting at the conclusion of the service call. No leaks observed, all water lines were dry."
Near Killeen, TX 76549
Al
Job Details: 11/09/2018
DRYER MAYTAG MEDX655DW1 Arrived to inspect ( maytag dryer...the start button isnt working). I verified the issue. I removed and replaced the PTS switch. I test the unit and it tested as designed. All lint remover from around unit. JOB COMPLETE. Model # for dryer is: MEDX655DW1
Near Harker Heights, TX 76548
Al
Job Details: 11/09/2018
DRYER WHIRLPOOL MEDX655DW1 Arrived to inspect dryer not heating. I verified the complaint and tested the unit with the multimeter. Ohms AUDIO test showed the thermal cutoff did not respond and needed to be replaced. I removed and replaced it. Tested the unit and unit tested as designed. Unit was free of any additional obstructions. No lint observed at the time of service. JOB COMPLETE.
Near Temple, TX 76501
Arthur B.
Job Details: 11/09/2018
OVEN GE JKP55SP4SS "Arrived onsite for customer complaint of wall oven locking when in use. When arrived, unit was preheated. Observed unit locking. Powered down unit by flipping breaker. Flipped breaker back on. Attempted to restart unit and when bake is selected,self clean would appear. Found issues is within control board and touch panel. Ordering new control and button board. OF to R/S once authorization is given.; ordrng 1 CNOTE (NEED AUTHO ) and 1 WB27T11164 (control ovn (erc3dd)) and 1 WB27T11176 (button board hsg asm)"
Near , TX 76705
Arthur B.
Job Details: 11/09/2018
DISHWASHER KITCHENAID KDPE334GPS0 Arrived onsite for customer complaint of dishwasher not getting sides clean. Tested unit and found spray arms not moving. Removed and replaced sump n motor assembly. Also found fins missing on drain pump. Replaced drain pump. Reassembled and tested. Unit now washes as intended. No other issues found. All water connections were dry at time of service.
Near Waco, TX 76705
Arthur B.
Job Details: 11/09/2018
WASHER MAYTAG MVWB765FW1 "Arrived onsite for customer complaint of top washer making knocking noise when agitating. Tested unit and confirmed the noise. Inspected rotor and found bolt had came loose. Applied blue loctite to bolt and secured. Tested unit. Unit now fills,agitates,drain and spins as intended. No other issues found. All water connections were dry at time of service."
Near Waco, TX 76712
Arthur B.
Job Details: 11/09/2018
DRYER MAYTAG MEDC215EW1 "Arrived onsite for customer complaint of dryer not heating properly. Removed back panel and found element coil had broke off element. Removed and replaced element. Reassembled. Tested unit. Unit now heats as intended. Checked house venting and also found venting clogged at the roof. Advised customer to have house venting cleaned as well,for maximum drying performance. Dryer vent and lint trap was clean of lint at time of service."
Near Georgetown, TX 78633
Steve C.
Job Details: 11/09/2018
DISHWASHER KITCHENAID KDTE234GPS0 Arrived on site for the unit is not working properly. Customer advised the unit will not dissolve the soap. Tested the unit and found water will fill up but the washer motor will not turn on. There is power to the motor and found it to be defective. Unit will need a new sump and motor.; ordrng 1 W11085683 (pump&motor)
Near Lakeway, TX 78734
Cliff
Job Details: 11/09/2018
DISHWASHER WHIRLPOOL KDTE334GPS0 Arrived on site to diagnose a dishwasher with a damaged panel. Tested unit and found control panel was scratched by installation screws during install. Replaced panel and verified no further damage would occur. Unit tested good and no leaks were found at time of service.
Near Waco, TX 76712
Arthur B.
Job Details: 11/09/2018
REFRIGERATOR WHIRLPOOL WRS571CIDM02 Arrived onsite for customer complaint of SxS refrigerator not making ice. Removed toe plate and inspected wiring on door. Found icemaker wire is broken. Advised customer that a new door assembly will correct the issue of no ice. Took photo of broken wire. Customer will call Whirlpool to see if possible they will cover door assembly. All water connections were dry at time of service.
Near Austin, TX 78717
Steve C.
Job Details: 11/09/2018
OVEN WHIRLPOOL WEG745H0FS1 Arrived on site for the unit door handle has a scratch. Found the door handle has a scratch in the middle. Replace the door handle and tested the unit. Unit works properly and no gas leak present.
Near Austin, TX 78717
Steve C.
Job Details: 11/09/2018
MICROWAVE WHIRLPOOL WOC54EC0AS04 Arrived on site for the unit door is not closing properly. Tested the unit and found the door switch is not latching properly. Removed the unit to gain access to the door switch. Un jammed the door switch and tested the unit. Unit works properly and job complete.
Near Austin, TX 78717
Steve C.
Job Details: 11/09/2018
REFRIGERATOR WHIRLPOOL WRS537SIAB00 Arrived on site for the unit will not dispense water and making a loud noise. Tested the unit and when dispensing water it makes a knocking noise on the water filter and no water comes out. Found the water filter is defective. Advise customer to replace the water filter. Customer only paid the service fee. All water connections were dry at the time of service.
Near Austin, TX 78734
Cliff
Job Details: 11/09/2018
REFRIGERATOR KITCHENAID KRFC300ESS01 Arrived on site to diagnose a refrigerator with a no ice condition. Tested unit and found icemaker was turned off by BELL arm assembly. Turned ice maker on and tested yet. Townhall is functioning properly at this time. No leaks were found at time of service.
Near Cedar Park, TX 78613
Lou
Job Details: 11/09/2018
DISHWASHER GE GLD4560V00SS "arrived on site to inspect dishwasher not draining. Upon further inspection, I opened the door to the unit and found no water in the bottom of the tub. Customer advised that there was stagnant water on the right side of the tub. I placed the unit in diagnostics and tested the water valve, main pump (motor), auxiliary pump (drain pump) and the heater and the unit operated as designed. I removed the screen from the drain ad using my mirror I looked down inside the drain and found some debris that was blocking the drain hole. Using my wet vac, I removed the debris and tested the unit again. After the unit filled with water I opened the door to check the water level. I closed the door and tested the main pump and auxiliary pumps again. The unit operated as designed. I noticed a large amount of suds in the water while testing. I recommend that the customer use a small amount of liquid detergent and use rinse aid as well. Also, I recommended that the customer cle
Near Georgetown, TX 78633
Thomas L.
Job Details: 11/09/2018
OVEN GE JTP18BOD1BB Arrived on sight for unit displaying probe failure code. When I arrived the units working properly. Shortly after the word probe started flashing and I could not use the oven. Approximately 24 hours ago the microwave above the oven caught fire. The fire department came out and extinguished the fire with a pressurized tank of water. It appears that there may still be some moisture on the control board. The customer will let the unit sit over the weekend to try to dry the control out and then let me know what happens. This model number does not come up on the Marcones IPL.
Near Cedar Park, TX 78613
Lou
Job Details: 11/09/2018
COOKTOP GE PGP953SET1SS "arrived on site to install previously diagnosed and ordered part. I removed and replace the range switch harness due to the child lock switch being locked up and the unit making a loud buzzing noise. I tested the unit and the unit operated as designed. No gas leaks observed during service, job completed."
Near Cedar Park, TX 78613
Lou
Job Details: 11/09/2018
DRYER MAYTAG MEDC215EW1 "arrived on site to inspect dryer timer not working. Upon further inspection, the customer advised that the timer was not advancing and the dryer would never turn off. I turned the unit on timed dry for 10 mins and after approximately 10 mins, the timer never moved from the 10 spot. I unplugged the unit and checked the timer motor for ohms and found it to be open. I removed and replaced the timer and tested again by placing the timer on 10 mins and after approximately 10 mins the unit turned off. No lint observed during service, job completed."
Near Austin, TX 78729
Lou
Job Details: 11/09/2018
DRYER WHIRLPOOL WED5000DW2 "arrived on site to inspect dryer making squeaking noises. Upon further inspection, I turned the unit on and immediately I could hear the squeaking noise the customer reported. I lifted the top of the unit and turned the unit on and could hear the noise coming from the back left roller area. I removed the belt/drum and found that both rollers had dirt and grime built up on their axles. I removed both rollers and cleaned the axles, removed the tension pulley as it had debris built up on it as well and moved the belt as it was beginning to fray. I replaced the parts with a dryer kit and re-installed the drum and tested and the noise was gone. I advised the customer of my findings. No lint observed during service, job completed."
Near Belton, TX 76513
Arthur B.
Job Details: 11/09/2018
REFRIGERATOR WHIRLPOOL ART318FFDS03 Arrived onsite for customer complaint of top mount refrigerator not cooling properly. Removed evaporator cover and found evaporator fan motor not moving. Removed and replaced evaporator fan motor. Reassembled. Found good air flow coming from air channel. No other issues found. All water connections were dry at time of service.
Near Austin, TX 78748
Brandon
Job Details: 11/09/2018
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on site for customer complaint of unit not dispensing ice. Found unit was working when I was on site. I did find discoloring of stainless doors.
Near Belton, TX 76513
Arthur B.
Job Details: 11/09/2018
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Arrived onsite for customer complaint of RC section of 4 door french door refrigerator not cooling properly. Attempted to enter diagnostics and found UI would not allow entry. Removed and replaced control and UI as kit. Reassembled. Tested unit. Found unit came on and began cooling immediately. Good air flow from RC evaporator. No other issues found. All water connections were dry at time of service.
Near Austin, TX 78731
Paul
Job Details: 11/09/2018
DISHWASHER KITCHENAID KUDS30FXSS3 Arrived onsite for the dishwasher to replace the previous diagnosed defective parts. I installed the new adjusted kit and the upper rack is working as designed. There were no water leaks present at the time of service. Call complete.
Near Georgetown, TX 78633
Steve C.
Job Details: 11/09/2018
REFRIGERATOR WHIRLPOOL WRS315SDHB00 Arrived on site for the unit is not dispensing water or making ice. Tested the unit and found the valve will not energize when dispensing water. Removed the back panel and found the valve connection harness was not connected. Secured the connection and assembled the unit. Tested the unit and unit is working properly. All water connections were dry at the time of service.
Near Sunset Valley, TX 78745
Kevin
Job Details: 11/09/2018
MICROWAVE WHIRLPOOL KMCS3022GSS0 Arrived on site and found microwave door does not open every time button is pressed. Microwave is a replacement only product no parts are available. Recommended that it be turned in to kitchenaid for replacement. Job complete
Near , TX 78610
Leonardo
Job Details: 11/08/2018
MICROWAVE WHIRLPOOL WOC54EC0HS00 Arrived on site to test unit for u it stopping in mid time. Test unit and found unit giving f4e1 error cavity sensor temp. Called techline and they advised to replace am board for microwave and user interface. Ordering new user interface w11297728. File#7723369382 office to reschedule and inspect part for damage. ; ordrng 1 CNOTE (C NOTE ) and 1 w11297728 (USER INTERFACE )
Near Marble Falls, TX 78654
Thomas L.
Job Details: 11/08/2018
DISHWASHER KITCHENAID KUDD03DTSS10 found lower drawer will not stay closed. Unit needs both lower drawer rails. I accidentally ran the card for the total amount verses just the service fee. Mellisa will cancel that and run card for service fee only. ; ordrng 1 WP99003759 (slide- lh) and 1 WP99003760 (slide- rh)
Near Leander, TX 78641
Lou
Job Details: 11/08/2018
DISHWASHER HOTPOINT GSD3960L00SS "arrived on site to install previously diagnosed and ordered part. Upon arrival, I removed the inner door panel to expose the inner components. I installed a new plunger spring and tested. At first, the dispenser closed ad during testing the dispenser door opened but would not close again. I inspected the entire dispenser assembly and could not find why the door should not close. I am ordering a CNOTE-SENIOR TECH and ordering the following parts lever timer, spring, motor, switch, cam, e-ring, latch, spring, shaft/handle, cover and a screw. I advised the customer of my findings and the customer advised that they would be out of town for the next week and a half. I advised the customer that I would have the office schedule return service for 2 weeks out. No water leaks observed during service.; ordrng 1 CNOTE (SENIOR TECH) and 1 WD12X24237 (COVER DET CUP) and 1 WD12X436 (lever timer) and 1 WD16X313 (shaft,det.cup) and 1 WD16X319 (cam d cup) and 1 WD21X76
Near Round Rock, TX 78681
Tyler B.
Job Details: 11/08/2018
REFRIGERATOR KITCHENAID KSRP25FSSS01 "Arrived on site for install previous ordered parts, R&R start dev, compositor and fan. Got unit up and running. Found freezer fan seized, once unit was unplugged. The evaporator started leaking freon. Unit will need condenser and sealed system repair. CNOTE parts and repair approval of sealed system.; ordrng 1 W10843121 (drier-tube) and 1 WP2188823 (evaporator) and 1 WP2315549 (motor-evap)"
Near Hutto, TX 78634
Wesley
Job Details: 11/08/2018
RANGE WHIRLPOOL WFG515S0EB1 W10881749 use only large caps. arrived on site and spoke with rick with techline for repeat ignition problem. Recommended cap kit use only from caps. Second step is file ignition port a 16th of an inch. ; ordrng 1 W10881749 (cap-burner)
Near Georgetown, TX 78633
Jerry C.
Job Details: 11/08/2018
MICROWAVE WHIRLPOOL GT1196SHS1 "GT1196SHS1 Arrived to inspect no power to microwave. Removed mounting cover, uninstalled microwave, removed from cabinet. Found power cord loose at the outlet. Properly plugged cord in. Reinstalled microwave, test and checked unit. Microwave working properly at this time."
Near Georgetown, TX 78628
Steve C.
Job Details: 11/08/2018
MICROWAVE GE JE1455L003 Arrived on site to replace the mag and panel. Replaced the magnetron and found the panel in incorrect. Unit is heating but office will need to research the panel. ; ordrng 1 RESEARCH (PANEL)
Near Georgetown, TX 78628
Jerry C.
Job Details: 11/08/2018
ICE MACHINE KITCHENAID KUIC15NRTS0 "KUIC15NRTS0 Arrived to inspect noise. I found the unit not filling with water and the circulation pump would howl. The water valve required replacement and I quoted the customer. Replaced water valve, tested and checked unit, unit working properly at this time. No leaks detected.
Near , TX 78610
Leonardo
Job Details: 11/08/2018
OVEN WHIRLPOOL WFG505M0BS3 Arrived on site to test unit for broken gasket. Replaced gasket test unit and unit test good job complete no leaks present at this time.
Near Austin, TX 78745
Kevin
Job Details: 11/08/2018
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site and inspected washer and found hot water valve is not flowing properly, after replacing discussed proper loading procedures with customer and explain how washer measures incoming water and he uses the appropriate amount. No water leaks from connections at time of service, job complete."
Near Elgin, TX 78621
Joseph C.
Job Details: 11/08/2018
DISHWASHER WHIRLPOOL WDTA50SAHV0 "Arrived on site for “crushed unit” complaint. Inspected unit and found front left upper corner of door crushed, as if unit had been dropped from considerable height. Left side of tub dented, at top, as well. Spoke to Dave, at techline and reported findings(Ref# 7723369787). Took pictures of damages. Customer not satisfied with possibility of repair. Referred to seller or customer service."
Near Elgin, TX 78621
Joseph C.
Job Details: 11/08/2018
REFRIGERATOR WHIRLPOOL WRX735SDHV00 "Arrived on site for “ice coming out crushed, when requesting cubed” complaint. Inspected unit and found no issues or loose connections. Did find plastic protective coating stuck in seams of cabinet and doors. Peeled as much as was possible, away from seams. Scratch was not able to be addressed. Customer will need to contact vendor or customer care. Unit is performing as designed. No leaks detected, at time of service."
Near Elgin, TX 78621
Joseph C.
Job Details: 11/08/2018
REFRIGERATOR WHIRLPOOL WRT311FZDB00 "Arrived on site for “frosting in freezer section and leaking water into fresh foods area” complaint. Per previous diagnosis, removed and replaced middle hinge and washers. Unit is performing as designed. No leaks detected, at time of service."
Near Austin, TX 78757
Jerry C.
Job Details: 11/08/2018
WASHER WHIRLPOOL WFW7590FW0 Attempted to arrive to instal part. The tenant was not available and has a large dog. The service call will need to be rescheduled. No access to unit. Please allow two hours for return service. ; ordrng 1 CNOTES (2 HOURS SERVICE)
Near Austin, TX 78732
Cliff
Job Details: 11/08/2018
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived on site to diagnose a refrigerator with a center mullion that has come unmounted. Found upper mullion support has come off mounting. Remounted million properly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Georgetown, TX 78628
Jerry C.
Job Details: 11/08/2018
REFRIGERATOR KITCHENAID KRFF707ESS01 "KRFF707ESS01 Arrived to inspect drawer issue. The face of the upper drawer would not stay in place and the front would fall off. I contacted mfg tech Kevin. File #7723371782. I advised the MFG technician that the drawer replaced prior had warped again and required replacement. The technician authorized replacement. During further inspection, I found the fc gasket very wet in the middle of the door. I contacted the manufacturer a second time and spoke with tech Tebor. I advised the tech that I found the wet spot on the fc gasket and performed the horizontal heating test with the condenser fan unplugged for 20 minutes and the section in the middle to the right, that corresponded with the moisture, did not warm. File #7723371782. Per the mfg tech, the customer will need to contact customer service due to the date of service and warranty stipulations. No leaks observed."
Near Austin, TX 78703
Scott
Job Details: 11/08/2018
OVEN JENN-AIR JJW2430DS00 "Arrived on site for keypad stuck error code . Tried beakers , unit will not go into diagnostics due to touch pad not responding . Ordering control UI . Please call to set return visit . ; ordrng 1 W11236887 (UI)"
Near Austin, TX 78731
Cliff
Job Details: 11/08/2018
WASHER MAYTAG LAT9806AAE Arrived on site to replace lid switch for washing machine. Replaced parts and tested unit. Found all is functioning properly at this time. No further repairs are needed and no leaks were found at time of service.
Near Round Rock, TX 78681
Tyler B.
Job Details: 11/08/2018
REFRIGERATOR WHIRLPOOL MSD2756GEB Arrived on site for defrost failure. Found defrost heater badly warped. R&R heater ASSY and tested good. No leaks on site
Near Round Rock, TX 78665
Steve C.
Job Details: 11/08/2018
OVEN WHIRLPOOL SF368LEPQ2 "Arrived on site for the unit oven is not heating. Tested the unit and found the valve make a loud ticking noise for the broil and unit will not heat. On bake nothing happens. Found the unit needs a new valve regulator, bake burner and igniter. Will need AUTHO and reschedule customer.; ordrng 1 CNOTE (AUTHO) and 1 WP9758078 (burnr-oven)"
Near Round Rock, TX 78681
Tyler B.
Job Details: 11/08/2018
WASHER MAYTAG MVWC565FW1 "Arrived on site for fill and wash complaints. Listened to customer complaints and found no issue with unit. Started load for customer and showed them to let the unit run and it will keep filling. Customer is extremely unsatisfied with unit and was demanding I take the unit away,i advised customer that she will have to deal with maytag. No leaks on site"
Near Georgetown, TX 78633
Steve C.
Job Details: 11/08/2018
DISHWASHER GE GLD4500R00BB Arrived on site for the unit will not turn on. Tested the unit and found no voltage on the wall plug under the sink. Found the switch on the counter is turned off. Turn the switch on and unit is working properly. All water connections were dry at the time of service.
Near New Braunfels, TX 78132
Diego G.
Job Details: 11/08/2018
OVEN KITCHENAID KODT100ESS02 Arrived on site. Check for dent issues. Found dent on upper door. Will need door assembly to repair unit. Office to reschedule; ordrng 1 W10771242 (DOOR ASSY )
Near New Braunfels, TX 78132
Diego G.
Job Details: 11/08/2018
OVEN KITCHENAID KODT100ESS02 Arrived on site. Check for dent issues. Found dent on upper door. Will need door assembly to repair unit. Office to reschedule; ordrng 1 W10771242 (DOOR ASSY )
Near New Braunfels, TX 78132
Diego G.
Job Details: 11/08/2018
OVEN KITCHENAID KODT100ESS02 Arrived on site. Check for dent issues. Found dent on upper door. Will need door assembly to repair unit. Office to reschedule; ordrng 1 W10771242 (DOOR ASSY )
Near Robinson, TX 76706
Arthur B.
Job Details: 11/08/2018
FREEZER WHIRLPOOL WZC3115DW00 "Arrived onsite to install dye drier and process stub to chest freezer from prior tech’s diagnosis. Removed drier. Installed new UV drier and process stub using braising methods. Vacuumed unit down to -25psi. Charged system with 4.8oz of R134a refrigerant. Powered up unit. Found inner liner started to freeze. Pressures are 2psi low side,120psi high side and holding. Did find signs of corrosion on OEM drier welds. No other issues found."
Near Georgetown, TX 78628
Jerry C.
Job Details: 11/08/2018
DISHWASHER WHIRLPOOL WDT750SAHW0 "WDT750SAHW0 Arrived to inspect drying issues. The unit had prior issue with over-dispensing of rinse agent and the dispenser was replaced. Dispensing of rinse agent appeared to be correct and I turned it just below two, after noting some excessive water on the interior walls of the unit. The customer had ran a load prior to our arrival and they were dry, but the load was extremely small. I removed and replaced the OWI sensor and advised the customer to run a full sized load prior to our arrival, if the issue persists. No leaks observed during service."
Near Leander, TX 78641
Lou
Job Details: 11/08/2018
OVEN WHIRLPOOL WFG320M0BB2 "arrived on site to inspect range oven temps. Upon further inspection, I placed the unit in diagnostics and checked for error codes and there were none. I checked to see if the unit had been calibrated and it was set at 0 degrees. Using my multimeter, I placed my thermal lead in the middle of the center rack and tested at 350 degrees. My multimeter began to read temps and when it showed 368 degrees, the control was still reading 100 degrees. I removed the sensor and checked ohms and it was open. I replaced the sensor and began testing again. My temp readings were 344, 423, 348, 424, and 347 for an average of 377 degrees. I calibrated the unit minus -20 degrees to offset the readings closer to 350 degrees. No gas leaks observed during service, job completed. Customer not available to sign receipt and office to send receipt to customer due to not having a good email address for the customer."
Near Austin, TX 78746
Kevin
Job Details: 11/08/2018
WASHER WHIRLPOOL WTW4616FW2 "Arrived on site and replaced washer tub, after replacement ran a calibration cycle to ensure all functions are operating properly. No water leaks from connections at time of service, job complete"
Near Lakeway, TX 78738
Brandon
Job Details: 11/08/2018
COOKTOP WHIRLPOOL WCG55US6HS00 "Arrived on site for customer complaint of cooktop grates being unleveled, found grates we’re rocking on top of cooktop. Ordering grates and cooktop. Customer had install company out to install trim. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11204377 (GRATE KIT) and 1 W11204395 (COOKTOP)"