Service History 916

Near Round Rock, TX 78665
Jerry C.
Job Details: 01/23/2019
WASHER WHIRLPOOL WTW7500GW0 "WTW7500GW0 Arrived to inspect water issue. I found an F8E1 stored in memory and I tested in manual mode. The cold valve would not actuate and I found it showed 15+ MOhms. I removed and replaced the valve after verifying VAC to it. The unit tested as designed. Operational test good, no leaks observed during service. Drain safety strap added."
Near Spicewood, TX 78669
Luis
Job Details: 01/23/2019
ICE MACHINE KITCHENAID KUIX505ESS2 "Arrived on site for door seal issue. Found upper portion of gasket not sealing to cabinet,installed washer to hinge,reinstalled door found main gasket sealing correctly to cabinet"
Near Leander, TX 78641
Lou
Job Details: 01/23/2019
WASHER WHIRLPOOL GHW9400PL0 "arrived on site to install previously diagnosed and ordered parts. I attempted to place the unit in diagnostics and it failed. I tested the unit by turning it on in normal mode with hot water and tested the water level. Once the unit got to a certain level, it shut off and began to drain the water and showed code HF. I unplugged the unit and removed and replaced the flow meter and tested on normal mode again. Again, once the water got to a certain level, it shut off and drained the water. I removed and replaced the main control and tested again. Again, the unit shut down and began to drain, but this time it showed error code F33. I notified my service manager CS of the situation due to every part involved with the issue has been replaced and the unit continues to not operate. CS will contact customer to discuss the unit . No water leaks observed during service.; O-emld tckt"
Near Dripping Springs, TX 78620
Brandon
Job Details: 01/23/2019
DRYER WHIRLPOOL MED9700SQ0 "Arrived on site for customer complaint of unit not starting, found power supply issue, only getting 120v to L2 0v on L1. Instructed customer to call electrician. Collected service fee on cc."
Near Lakeway, TX 78734
Luis
Job Details: 01/23/2019
ICE MACHINE KITCHENAID KUIX505ESS1 Arrived on site for no ice. Ran diagnostics no water to reservoir checked voltage good voltage at harness 120vac continued test unit passed all other diagnostics good air flow and frost on plate. Diagnosed unit will need updated water valve. Installed updated water valve ran diagnostics water entering reservoir
Near Waco, TX 76710
Al
Job Details: 01/23/2019
REFRIGERATOR WHIRLPOOL WRS571CIDM02 Arrived to inspect unit not dispensing ice or water. I confirmed the complaint and checked voltage at the valve. I also checked all harness connections. The door paddles never worked. I ordered the DISPENSER MOTOR WPW10205978 and will return with water inlet valves and the control board.THE OFFICE WAS CLOSED AFTER I LEFT THE CUSTOMERS ROOM SO THE OFFICE WILL HAVE TO CALL THE COMPLEX TO COLLECT SERVICE FEE. LB LEFT WITH PRICE INFORMATION ON IT.; saved tckt
Near Driftwood, TX 78619
Brandon
Job Details: 01/23/2019
REFRIGERATOR KITCHENAID KRMF706ESS00 "Arrived on site for customer complaint of unit leaking, found drain extensions as the issue, I replaced , unit tested good."
Near Austin, TX 78732
Cliff
Job Details: 01/23/2019
REFRIGERATOR WHIRLPOOL KRFF507ESS01 Arrived on site to install evaporator cover and wiring harness for refrigerator. Replaced both parts and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near San Marcos, TX 78666
Robert
Job Details: 01/23/2019
RANGE WHIRLPOOL RF302BXGQ "Arrived on job for complaints of oven not heating properly,and some burners not heating properly.found front left burner switch is bad. Detected short in thermostat.; ordrng 1 WP3196803 (thrmst-ovn)"
Near Austin, TX 78746
Leonardo
Job Details: 01/23/2019
DISHWASHER KITCHENAID KUDS30FXSS8 Arrived on site to test unit for no power to unit. Plugged unit on different outlet and unit working correctly advised customer to get outlet checked.
Near Austin, TX 78738
Cliff
Job Details: 01/23/2019
DRYER MAYTAG MEDB835DW1 Arrived on site to replace control panel for dryer. Replaced panel and tested unit. Found all is functioning properly at this time.
Near New Braunfels, TX 78132
Diego G.
Job Details: 01/23/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Arrived on site. Checked for no cooling issues. Found refrigerator at 48° and freezer at 10°. Ran step four and found freezer evaporator not frosting over completely. Suspected leak in the seal system. Will need to add UV filter dryer to try to detect leak.
Near New Braunfels, TX 78132
Diego G.
Job Details: 01/23/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Arrived on site. Checked for no cooling issues. Found refrigerator at 48° and freezer at 10°. Ran step four and found freezer evaporator not frosting over completely. Suspected leak in the seal system. Will need to add UV filter dryer to try to detect leak.
Near New Braunfels, TX 78132
Diego G.
Job Details: 01/23/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Arrived on site. Checked for no cooling issues. Found refrigerator at 48° and freezer at 10°. Ran step four and found freezer evaporator not frosting over completely. Suspected leak in the seal system. Will need to add UV filter dryer to try to detect leak.
Near Cedar Park, TX 78613
Lou
Job Details: 01/23/2019
DISHWASHER KITCHENAID KDTE304GPS0 "arrived on site to inspect dishwasher not working. Upon further inspection, I placed the unit in diagnostics and it showed error codes F4Ee and F7E1. I cleared the codes and continued with testing. The unit motor did not come on. I advanced through diagnostics and the drain pump and element operated as designed. I removed and replaced the sump/motor assembly and tested the unit. Unit operates as designed with no error codes. No water leaks observed during service, job completed."
Near Dripping Springs, TX 78620
Brandon
Job Details: 01/23/2019
REFRIGERATOR KITCHENAID KBSN602ESS00 "Arrived on site to replace hinge bushing, screw, and extension, after replacing all parts, unit tested goo.d"
Near Seguin, TX 78155
Diego G.
Job Details: 01/23/2019
REFRIGERATOR KITCHENAID KFIS29BVBL00 "Arrived on site. Check for leaking issues. Found clogged drain in refrigerator compartment. Unclogged drain and cycled, all functions tested OK. No leaks present. Job complete"
Near Seguin, TX 78155
Diego G.
Job Details: 01/23/2019
REFRIGERATOR KITCHENAID KFIS29BVBL00 "Arrived on site. Check for leaking issues. Found clogged drain in refrigerator compartment. Unclogged drain and cycled, all functions tested OK. No leaks present. Job complete"
Near Seguin, TX 78155
Diego G.
Job Details: 01/23/2019
REFRIGERATOR KITCHENAID KFIS29BVBL00 "Arrived on site. Check for leaking issues. Found clogged drain in refrigerator compartment. Unclogged drain and cycled, all functions tested OK. No leaks present. Job complete"
Near Buda, TX 78610
Brandon
Job Details: 01/23/2019
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site for customer complaint of unit not working, found unit would not go into diagnostic mode. I replaced control, unit went into diagnostic mode, found faulty actuator. I replaced actuator, unit tested good"
Near New Braunfels, TX 78130
Robert
Job Details: 01/23/2019
DISHWASHER AMANA ADB1400AGS1 "Arrived on job to install hose and spring. Installed hose but found bushing for spring missing, will need on return visit to complete.; ordrng 1 WP8268990 (bushing)"
Near Austin, TX 78733
Leonardo
Job Details: 01/23/2019
COOKTOP KITCHENAID KDRP487MSS03 Arrived on site to to replace front right burner. Replaced burner holder and screws test unit and unit test good job complete no leaks present at this time.
Near Pflugerville, TX 78660
Tyler B.
Job Details: 01/23/2019
DRYER WHIRLPOOL WED4815EW1 "Arrived on site for drum replacement due to chipping, replaced and Tested good,"
Near Georgetown, TX 78628
Jonathan
Job Details: 01/23/2019
WASHER WHIRLPOOL WTW8900BC0 "Arrived on site for washer have long fill times. Inspected unit and found no zip tie on drain line and drain line to far in drain. Performed diagnostics mode and ran automatic test cycle, found C2 not activating hot water. Checked fault codes and found fault F-30 long fill. Tested solenoid on hot side and found not opening. Found faulty valve. Removed failed valve and installed new. Ran automatic test cycle and monitor cycles and water connection. All tested good, no water leaks present."
Near New Braunfels, TX 78130
Diego G.
Job Details: 01/23/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site. Replaced main controls, UI, all switches and bottom floor assembly. All functions tested OK. No leaks present. Job complete"
Near New Braunfels, TX 78130
Diego G.
Job Details: 01/23/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site. Replaced main controls, UI, all switches and bottom floor assembly. All functions tested OK. No leaks present. Job complete"
Near New Braunfels, TX 78130
Diego G.
Job Details: 01/23/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site. Replaced main controls, UI, all switches and bottom floor assembly. All functions tested OK. No leaks present. Job complete"
Near Lakeway, TX 78734
Cliff
Job Details: 01/23/2019
DRYER WHIRLPOOL WED75HEFW0 Arrived on site to diagnose a dryer that is making an usual noise. Found vent pipe and heating element rattling when operating. Tightened all clips on heating element to prevent heater rattle and added sound insulation pads on vent pipe assembly. Tested unit and found all is functioning properly at this time.
Near Manchaca, TX 78652
Leonardo
Job Details: 01/23/2019
DISHWASHER WHIRLPOOL WDF330PAHS1 Arrived on site to test unit for door falling found unit missing pads. Replaced pads test unit and unit test good job complete
Near Austin, TX 78749
Kevin
Job Details: 01/23/2019
WASHER WHIRLPOOL WTW7500GW0 "Arrived on site and inspected washer and found Coldwater is not entering machine, replaced water valve and it is now operating properly. Ran test 51 and 52 and they both passed. No water leaks from connections at time of service, job complete."
Near Austin, TX 78758
Scott
Job Details: 01/23/2019
REFRIGERATOR WHIRLPOOL WRS311SDHM02 "Arrived on site , replaced door . No water leaks detected at time of service . Job complete ."
Near Austin, TX 78733
Scott
Job Details: 01/23/2019
WASHER WHIRLPOOL MHW3505FW1 "Arrived on site for loud noise during spin . Ran diagnostics and during the final high rpm spin sounds like back bearing is failing .... very loud and grinding . Customer is going to reach out to Whirlpool .
Near Austin, TX 78750
Lou
Job Details: 01/23/2019
REFRIGERATOR KITCHENAID KRFF300EBS00 "arrived on site to inspect refrigerator not defrosting. Upon arrival, the customer advised that he had found the fc door opened and he closed it, but found a small amount of ice buildup in the fc section at the top of the fc door and near the light. I found that the fc door gasket is badly gapped more than a 1/4 inch at the right top corner. I removed the door and adjusted the right hinge and reshaped the gasket and reinstalled the door. The door sealed as designed. Also, I found that the left rc door mullion was not seated correctly and the bottom left hinge was slightly bent. I adjusted the hinge and tested the door and it operated (closed) as designed. Using manufacturers approved silicone, I sealed the large gaps in between the rc cabinet and the chassis. No water leaks observed during service, job completed."
Near Georgetown, TX 78633
Steve C.
Job Details: 01/23/2019
MICROWAVE KITCHENAID KEMS308SSS05 "Arrived on site for the unit is not heating properly. Tested the unit for two minutes with a couple water and a couple water came out warm. Found the magnetron is weak. . Replace the magnetron and tested the unit. Unit heat and works properly."
Near Seguin, TX 78155
Diego G.
Job Details: 01/23/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ02 Arrived on site. Check for no cool issues. Found no Freon in system. Will need UV filter dryer to try to pinpoint leak. Customer is not happy and will get with Home Depot for replacement. Does not want any repairs on unit. No leaks present. Job complete
Near Seguin, TX 78155
Diego G.
Job Details: 01/23/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ02 Arrived on site. Check for no cool issues. Found no Freon in system. Will need UV filter dryer to try to pinpoint leak. Customer is not happy and will get with Home Depot for replacement. Does not want any repairs on unit. No leaks present. Job complete
Near Seguin, TX 78155
Diego G.
Job Details: 01/23/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ02 Arrived on site. Check for no cool issues. Found no Freon in system. Will need UV filter dryer to try to pinpoint leak. Customer is not happy and will get with Home Depot for replacement. Does not want any repairs on unit. No leaks present. Job complete
Near Hutto, TX 78634
Robert
Job Details: 01/23/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on job for complaints of panel dent . Confirmed dent in panel. Replaced panel.
Near Killeen, TX 76542
Arthur B.
Job Details: 01/23/2019
REFRIGERATOR WHIRLPOOL ED5PVEXWS14 Arrived onsite for customer complaint of SxS refrigerator not dispensing water. Removed cover and found bracket that hold switch broken. Removed and replaced bracket. Reassembled. Water now dispenses as intended. No other issues found. All water connections were dry at time of service.
Near Spicewood, TX 78669
Luis
Job Details: 01/23/2019
REFRIGERATOR WHIRLPOOL WRF954CIHM00 "Arrived on site for water leaking. Tested water dispenser water leaking from filter housing,removed faulty housing installed new water filter housing water dispenser no leaks from housing unit working as designed."
Near New Braunfels, TX 78132
Robert
Job Details: 01/23/2019
DISHWASHER WHIRLPOOL KDTE334GPS0 "Arrived on job to replace oui sensor per Whirlpool recommendation. Replaced, checked drain loop,ran diagnostics everything checked normal. No leaks detected at time of service."
Near Manor, TX 78653
Joseph C.
Job Details: 01/23/2019
RANGE WHIRLPOOL WFE525S0HS0 Arrived on site for “no heat at elements” complaint. Inspected unit and found front left element and infinite switch and all other switches faulty. Removed and replaced all infinite switches and front left element. Tested unit unit is performing as designed.
Near Austin, TX 78725
Joseph C.
Job Details: 01/23/2019
REFRIGERATOR AMANA ASI2575FRS00 "Arrived on site for “ice buildup on freezer door” complaint. Inspected unit and found gap between cabinet and liner. Sealed gap. Could find no other issues with unit where infiltration would be an issue. No leaks detected, at time of service."
Near Austin, TX 78727
Tyler B.
Job Details: 01/23/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 "Arrived on sote for damaged ice maker arm, found arm hanging , re installed and ice maker would not harvest. Replaced ice maker,than harvested and filled. No leaks on site"
Near Bastrop, TX 78602
Joseph C.
Job Details: 01/23/2019
OVEN JENN-AIR JJW2830DP01 "Arrived on site for “cavity lights coming on by themselves, periodically “ complaint. Per my previous diagnosis, removed and replaced control w/power supply and console. Second control had power supply and was not what I had ted unit. Both ovens performed, according to design."
Near Lago Vista, TX 78645
James
Job Details: 01/23/2019
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site and tested operation. I found a fault code for failed calibration of the owi sensor and stuck key on ui. Cleared faults and allowed unit to run diagnostics. I found the fill valve not opening and I inspected the valve and found the harness connector was not completely seated. Removed and reinstalled connector and valve began to fill once placed back into diagnostics. I found no faults after diagnostics finished and unit now operating properly. Instructed customer that she should run Affresh dishwasher cleaner in unit to clear out the odor from the sump. Job complete
Near Austin, TX 78748
Kevin
Job Details: 01/23/2019
WASHER WHIRLPOOL WFC7500VW2 "Arrived on site and inspected drain catch and found debris in catch. Attempted to run a diagnostic cycle afterward and it completed properly. No water leak from connections at time of service, Job complete.
Near Killeen, TX 76549
Al
Job Details: 01/22/2019
WASHER ROPER RTW4516FW2 Arrived to inspect washer latch broken. Confirmed the complaint and removed and replaced the latch. Tested unit and unit tested as designed. JOB COMPLETE
Near Temple, TX 76504
Steve C.
Job Details: 01/22/2019
DRYER MAYTAG MEDC465HW0 Arrived on site For the unit is not working properly. Tested the unit and found all the connections and fuses check good. Found the unit is working properly and no vent hose connection to the unit.
Near Round Rock, TX 78681
Jerry C.
Job Details: 01/22/2019
DISHWASHER WHIRLPOOL WDF520PADM7 "WDF520PADM7 Arrived to inspect cleaning issues. Service test mode showed 4-3, 7-1 codes stored. The unit filled and then there was no circulation. I tested for voltage on the circulation pump supply and found varying AC potential at all times the pilot relay was engaged. The control and sump will require replacement. Office to order control. No leaks observed during service. ; ordrng 1 W10906426 (cntrl-elec)"
Near Harker Heights, TX 76548
Steve C.
Job Details: 01/22/2019
DISHWASHER WHIRLPOOL DU890SWKU0 Arrived on site to replace the cap and latch dispenser per previous tech. Replaced both parts and tested the unit. Unit works properly and all water connections were dry at the time of service.
Near Marble Falls, TX 78654
Thomas L.
Job Details: 01/22/2019
ICE MACHINE KITCHENAID KUID308ESS2 "Arrived on site to installed ordered parts. Today the unit was totally dead. Installed controls and now unit fills. However the external drain pump is now partially draining bin and then stops running. Unit needs a new external drain pump to be able to continue with repairs. Instructed customer unit does not come with this model so that part of repairs is not under warranty. Will order pump but customer wants to,have builder pay for repair. Will hold ticket open for a few days for customer to report back to us. ; ordrng 1 1901A (pump) and 1 WPW10485951 (transformr)"
Near Austin, TX 78746
Cliff
Job Details: 01/22/2019
WASHER WHIRLPOOL WTW4616FW2 Arrived on site to diagnose a washing machine with a part that came off. Found drain hose not attached to unit and sitting inside tub. Install drain hose properly. Could not test unit is unit was not installed at time of service.
Near Buda, TX 78610
Kevin
Job Details: 01/22/2019
REFRIGERATOR WHIRLPOOL WRS571CIDM02 "2 year warranty, arrived on site and found unit is in an RV, RV was not hooked up to power, RV dealership hooked up unit to power customer complaint is water pressure to dispenser is weak. Issue can’t be diagnosed without power to refrigerator, will need to return after refrigerator has been running for 48 hours; saved tckt"
Near Austin, TX 78737
Brandon
Job Details: 01/22/2019
DRYER MAYTAG MEDB835DC4 "Arrived on site for customer complaint of dryer not working and shutting down, found F4e4 in diagnostic mode, L2 power drop. Checked all connections at terminal block, tested good. Found plug seemed a little loose, instructed customer to call electrician.n"
Near Killeen, TX 76543
Al
Job Details: 01/22/2019
WASHER WHIRLPOOL WTW4955HW0 "Arrived to inspect washer not agitating. Confirmed the complaint and ordered W10836692 Agitator , W11223765 screw.Needs more work.; ordrng 1 W10836692 (AGITATOR ) and 1 W11223765 (SCREW)"
Near Austin, TX 78748
Kevin
Job Details: 01/22/2019
DRYER WHIRLPOOL NED4655EW1 "Arrived on site and inspected dryer and found from L1 to neutral shows 120 V and from L2 to neutral shows 120 V but from L1 to L2 it is showing 0 V. Voltage should be reading 240. And electrician will be needed to correct power to the dryer, inspected cut off, fuse, And element and they are all operating properly. No lint found in dryer customer has had vent to exterior cleaned recently, job complete"
Near Killeen, TX 76543
Al
Job Details: 01/22/2019
WASHER WHIRLPOOL WTW5000DW2 "Arrived to install previously ordered parts. Removed and replaced the cam, gear case and wash plate. Tested unit and unit tested as designed. All water lines were dry at the time of service."
Near Dripping Springs, TX 78620
Brandon
Job Details: 01/22/2019
DISHWASHER MAYTAG MDBH949AWS4 "Arrived on site to replace bi metal, after replacing unit tested good."
Near Austin, TX 78759
Scott
Job Details: 01/22/2019
COOKTOP MAYTAG JED8430ADB Arrived on site replaced knob . All fan functions are working . Job complete .
Near Austin, TX 78721
Joseph C.
Job Details: 01/22/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for “no ice” complaint. Per my previous diagnosis, removed and replaced icemaker fill tube heater. Manually filled icemaker. Unit is performing as designed. No leaks detected, at time of service."
Near Killeen, TX 76549
Al
Job Details: 01/22/2019
WASHER WHIRLPOOL CHW9150GW0 "Arrived to inspect unit with d5 error. I confirmed the complaint and checked the service matters guide for the d5COIN 1 ERRORThe Coin 1 sensor is detected as blocked for 8 seconds.Possible Causes– Coin vault full of money.– Blocked or dirty sensor.Procedure1. Clear error code.2. Unplug the washer or disconnect power.3. Clean the coin sensor.4. Check for broken coin sensor switch on coin drop.5. Check the wire harness connections between UserInterface (AA4) and the coin sensor switch to ensurewires do not block the coin switch beam.6. Shorting the connections 2 and 3 at AA4 on UI willsimulate a good coin sensor.If the above procedures do not solve the problem, replace the UI.. ordered W10133242 Single CoinDrop and User interface W11113731.Needs more work; ordrng 1 W10133242 (SINGLE COIN DROP) and 1 W11113731userinterface (USER INTERFACE )"
Near Wimberley, TX 78676
Diego G.
Job Details: 01/22/2019
DRYER WHIRLPOOL MEDC215EW1 Arrived on site. Checked for noise issues. Removed drum and verified rollers and gaskets all checked OK. Found when you’re putting top on and put pressure on lint screen housing noise occurs. Customer stated he’s going to try to modify lint screen housing to stop noise instead of putting parts into unit. No leaks present. Job complete
Near Wimberley, TX 78676
Diego G.
Job Details: 01/22/2019
DRYER WHIRLPOOL MEDC215EW1 Arrived on site. Checked for noise issues. Removed drum and verified rollers and gaskets all checked OK. Found when you’re putting top on and put pressure on lint screen housing noise occurs. Customer stated he’s going to try to modify lint screen housing to stop noise instead of putting parts into unit. No leaks present. Job complete
Near Wimberley, TX 78676
Diego G.
Job Details: 01/22/2019
DRYER WHIRLPOOL MEDC215EW1 Arrived on site. Checked for noise issues. Removed drum and verified rollers and gaskets all checked OK. Found when you’re putting top on and put pressure on lint screen housing noise occurs. Customer stated he’s going to try to modify lint screen housing to stop noise instead of putting parts into unit. No leaks present. Job complete
Near Georgetown, TX 78633
Lou
Job Details: 01/22/2019
DISHWASHER KITCHENAID KDTE104DSS0 "arrived on site to install previously diagnosed and ordered part. I removed and replace the sensor and placed in diagnostics to calibrate. Unit operated as designed with no error codes. No water leaks observed during service, job completed."
Near Del Valle, TX 78617
Joseph C.
Job Details: 01/22/2019
REFRIGERATOR WHIRLPOOL WRS322FDAM04 "Arrived on site for “chattering of filter, during water dispense” complaint. Inspected unit and found customer had been using off brand filter. Not able to test, due to customer not wanting to purchase brought filter. Did find loose connection, at door bottom. Reconnected. Customer will need to purchase new Whirlpool filter. No leaks detected, at time of service."
Near Georgetown, TX 78628
Jonathan
Job Details: 01/22/2019
DISHWASHER KITCHENAID KDPE334GPS0 "Arrived on site for top rack failing apart. Inspected unit and found left track had separated. Pulled unit to gain access to tracks. Removed both upper tracks and installed new. Tested upper rack operation.Performed diagnostics mode and no error codes. Checked for hot temperature at end of cycle. All tested good , no water leaks present. Spoke with customer on user care guide."
Near Cedar Park, TX 78613
Lou
Job Details: 01/22/2019
DRYER MAYTAG MEDB765FC0 "arrived on site to inspect dryer not working. Upon further inspection, the customer advised that when the unit heats up it starts to make a loud vibration noise and when the unit is turned on, it makes a loud screeching noise. Turned the unit on and I could hear the screeching noise and after approximately 2-3 minutes, the unit began to make a loud vibrating/rumbling noise. I removed the tub and using a jumper wire I turned the unit on and could tell that the motor was making the screeching noise; almost sounds like it is stripping gears when it starts. The vibration noise was coming from the air duct. Using some sealer pads, I placed them in between the ent and the chassis and the noise stopped. I also found that the belt was beginning to fray in certain areas. I am ordering a motor, blower wheel, belt, and tension pulley. Scheduled return service for 01/23/19. No lint observed during service.; ordrng 1 W10837240 (bracket) and 1 WPW10131172 (belt) and 1 WPW103
Near Georgetown, TX 78628
Jonathan
Job Details: 01/22/2019
DISHWASHER KITCHENAID KUDE20IXWH6 "Arrived on site for dishwasher not starting cycle. Performed diagnostics mode, error code 10-1 dispenser fault, 2-1 UI stuck key, 9-1 diverter can not find home and 6-6 cold water entering. Found wash mode cancel before filling. Signaled out each component by disconnecting circuit. Issued continued. Removed control and inspected. Installed new control and tested. Found faulty control. (DW165) . Per diagnostics mode and monitor cycle. All tested good, no water leaks present. Paid in full on check #3923."
Near Austin, TX 78759
Scott
Job Details: 01/22/2019
COOKTOP JENN-AIR JED8345ADB "Arrived on site to replace , INF switch . Unable to complete repair . Correct switch but with new placement of connectors on switch wire harness will not allow all connections to be made , wires are too short . Not allowing switch to be correctly in mounting bracket . Talked to service mang. Stopped repair . No funds collected ."
Near Copperas Cove, TX 76522
Steve C.
Job Details: 01/22/2019
DRYER MAYTAG MEDX655DW1 Arrived on site to replace the drum in the repair kits due to the unit is tearing the clothes. Replaced both parts and tested the unit. Unit works properly and advise customer to clean air vents every six months.
Near Pflugerville, TX 78660
Tyler B.
Job Details: 01/22/2019
WASHER WHIRLPOOL WTW7300DW0 "Arrived o. Site for noise while spin, found unit not spinning due to failed clutch, caused teeth or rotor to get chewed up, rotor and clutch will need replaced will return with clutch and GEARCASE . No leaks on site. Customer will not be home till 3pm; ordrng 1 W10754161 (rotor)"
Near Temple, TX 76502
Al
Job Details: 01/22/2019
REFRIGERATOR WHIRLPOOL WRS325FDAB02 "Arrived to inspect refrigerator water dispenser making clinking noise. Removed and re installed filter, turned down the pressure at the wall valve and noise went away. Ran 3 gallons of water through the dispenser and noise never returned."
Near Round Rock, TX 78665
Lou
Job Details: 01/22/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1 "arrived on site to inspect dishwasher dispenser not working. Upon further inspection, I found a detergent pod inside the dispenser. The customer advised that they’ve tried using the unit approximately three times and the pod won’t dispense. I placed the unit in diagnostics and it showed error code F3E3. I cleared the code and continued with testing. The unit did not dispense water into the tub and I found that the water was turned off under the sink. I turned the water on and restarted diagnostics. The unit operated as designed and the dispenser opened as designed. I made recommendations for use and care and detergent and rinse aid use. No water leaks observed during service, job completed."
Near Leander, TX 78641
Jerry C.
Job Details: 01/22/2019
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "WRS571CIHZ01 Arrived to inspect ice issues. I found a large amount of frost within the ice storage bin and in the cowl area for the ice maker. During inspection I found the door has warped and was making contact with the mullion. The rc door hinge is drooping and will require replacement at the time the fc door is replaced. No leaks observed during service. The customer is aware doors take 6-10 weeks to arrive and the office will schedule service. ; ordrng 1 LW11202405 (FC DOOR, SS) and 1 W11292872 (HINGE )"
Near Round Rock, TX 78681
Jerry C.
Job Details: 01/22/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "WRS325SDHZ01 Arrived to inspect temperature issues. I removed and replaced the UI and tested. I inspected evaporator thermistor placement and found it on the cap tube side. I moved it to the suction side of the evaporator and tested. Operational test good, no leaks observed during service."
Near Spicewood, TX 78669
Brandon
Job Details: 01/22/2019
OVEN WHIRLPOOL WOS51EC0AS04 "Arrived on site for customer complaint of oven door not sealing properly, found loose/missing screws on inner door cover, I tightened and added screw, unit tested good."
Near Manor, TX 78653
Joseph C.
Job Details: 01/22/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ07 "Arrived on site for “freezing foods in fresh foods area” complaint. Inspected unit and found faulty control has damaged ui and damper assembly. Ordering new icemaker harness, damper, ui, control and damper gaskets. Return for repairs on 01/28. No leaks detected, at time of service.; ordrng 1 W10555984 (grille) and 1 W10884720 (harns-wire) and 1 W11043763 (cntrl-elec) and 1 W11284720 (USER INTERFACE) and 1 WP67006341 (gasket) and 1 WPW10196393 (damper control assy)"
Near Austin, TX 78734
Paul
Job Details: 01/22/2019
DISHWASHER WHIRLPOOL WDF330PAHB1 "Arrived onsite for the dishwasher with the delay button not working properly. ,r stated they will set the cycle, press start, and sometimes when they check in the morning the unit has never run. Mr stated other times they have set the delay and pressed start but later they walk by the unit and all the lights are out. I tested the unit setting the delay and the lights stayed on the entire time. I opened the door and closed the door. The lights blinked until I pressed the start button again to reset the delayed wash. I checked stored error codes and there were none. I tested the unit again setting the delay and the lights stayed on but when I opened and closed the door the lights didn’t continue to blink. The lights returned to staying on without pressing start. The control is not working correctly. I changed the control out and tested the unit again. The console would continue to blink after the door was opened and closed until start was pressed unless
Near Round Rock, TX 78665
Lou
Job Details: 01/22/2019
WASHER MAYTAG MVWB450WQ1 "arrived on site to inspect washer making humming noise. Upon further inspection, I found water in the tub and when the unit is turned on, the drain pump motor makes a humming noise, but will not drain the water. I removed the water hoses to the valve and found that the valve screens were completely blocked with debris. I received authorization from the office to replace the valve log and both pumps. I removed and replaced the valve log and drain pump ad tested the unit. It operated as designed with no error codes. I did not need the reciprocating pump. No water leaks observed during service, job completed."
Near Austin, TX 78753
Luis
Job Details: 01/22/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 "Arrived on site for damaged door seal found gasket damaged,checked liner found insulation pulling away from liner. Diagnosed unit will need freezer door. Ordering new freezer door.; ordrng 1 LW10913113 (FZR DOOR)"
Near San Marcos, TX 78666
Robert
Job Details: 01/22/2019
WASHER MAYTAG MVWB855DC3 "Arrived on job for complaints of getting codes of LF. Ran diagnostics failed test 1 and 4,received multiple codes indicating valve was bad. Tested water pressure which was fine. Replaced valve ran diagnostics passed no leaks detected at time of service"
Near New Braunfels, TX 78132
Diego G.
Job Details: 01/22/2019
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived on site. Check for no cooling issues. Found all components of unit not running at all. Rebooted controls all checked OK. Cannot pinpoint exactly what happened. Customer is going to see how he does and will let us know if anything occurs. Collected service fee of 140.71. No leaks present. Job complete
Near New Braunfels, TX 78132
Diego G.
Job Details: 01/22/2019
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived on site. Check for no cooling issues. Found all components of unit not running at all. Rebooted controls all checked OK. Cannot pinpoint exactly what happened. Customer is going to see how he does and will let us know if anything occurs. Collected service fee of 140.71. No leaks present. Job complete
Near New Braunfels, TX 78132
Diego G.
Job Details: 01/22/2019
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived on site. Check for no cooling issues. Found all components of unit not running at all. Rebooted controls all checked OK. Cannot pinpoint exactly what happened. Customer is going to see how he does and will let us know if anything occurs. Collected service fee of 140.71. No leaks present. Job complete
Near Pflugerville, TX 78660
Tyler B.
Job Details: 01/22/2019
REFRIGERATOR MAYTAG MSB26C6MDH00 "Arrived on sote for door and ice maker replacement, replaced door and ice maker and tested good, no leaks on sote"
Near Wimberley, TX 78676
Diego G.
Job Details: 01/22/2019
DISHWASHER KITCHENAID KDTE204ESS1 "Arrived on site. Checked for door issues. Found left front leg not down all the way allowing door not to close correctly. Adjusted feet and cycled, all functions tested ok. Also instructed cust that there will allows be a little bit of water after every cycle and is completely normal being a wet sump. No leaks present. Job complete."
Near Round Rock, TX 78665
Tyler B.
Job Details: 01/22/2019
REFRIGERATOR MAYTAG MFF2558VEM5 "arrived on site for bimetallic and harness installed, replaced harness and tested good, no leaks on site. Upon removal tech broke clip to grille. Cust asked to leave on door step ; ordrng 1 CNOTE (OFFICE RS) and 1 CNOTE (PART AUTH) and 1 W10157765 (deflector) and 1 WPW10175909 (grille)"
Near Wimberley, TX 78676
Diego G.
Job Details: 01/22/2019
DISHWASHER KITCHENAID KDTE204ESS1 "Arrived on site. Checked for door issues. Found left front leg not down all the way allowing door not to close correctly. Adjusted feet and cycled, all functions tested ok. Also instructed cust that there will allows be a little bit of water after every cycle and is completely normal being a wet sump. No leaks present. Job complete."
Near Wimberley, TX 78676
Diego G.
Job Details: 01/22/2019
DISHWASHER KITCHENAID KDTE204ESS1 "Arrived on site. Checked for door issues. Found left front leg not down all the way allowing door not to close correctly. Adjusted feet and cycled, all functions tested ok. Also instructed cust that there will allows be a little bit of water after every cycle and is completely normal being a wet sump. No leaks present. Job complete."
Near Austin, TX 78702
Scott
Job Details: 01/22/2019
COOKTOP WHIRLPOOL WFG550S0HZ0 Arrived on site for indicator light for cooktop element on . Unit is gas . Ran diagnostics only error code was for stuck keypad . Did a hard reste at breaker. Tested range all checked normal .preheated oven all checked good . Nongas leaks detected at time of service . Job complete .
Near Killeen, TX 76543
Al
Job Details: 01/22/2019
RANGE JENN-AIR JES1750FS0 Arrived to inspect Range with letters rubbing off of control panel. Verified complaint and ordered W10919303 CONTROL PANEL. CNOTE FOR SHANA.OFFICE TO RESCHEDULE WITH CUSTOMER.; ordrng 1 CNOTE (NEEDS APPROVAL SHANA) and 1 W10919303 (CONTROL PANEL STAINLESS )
Near Austin, TX 78701
Scott
Job Details: 01/22/2019
DISHWASHER WHIRLPOOL GU3100XTVS "Arrived on site for DW door not closing. Found latch assembly was jammed into open position ,brackets holding latch catch are damaged . Was able to start unit with door open . Replaced latch 51.75, labor 159.99. Collected 229.21 CC w/ tax . Door is now closing properly and will start when closed and not start when open . Nonwater leaks detected at time of service . Job complete ."
Near Austin, TX 78753
Wesley
Job Details: 01/22/2019
MICROWAVE WHIRLPOOL WMH32519FS0 "Arrived on site and installed switches and interlocks for open close door error. All checks good after repair, unit is now operating properly."
Near Del Valle, TX 78617
Joseph C.
Job Details: 01/22/2019
WASHER MAYTAG MVWX655DW1 "Arrived on site for “water not coming out of unit” complaint. Per my previous diagnosis, removed and replaced suspensions, control and actuator. Tested and calibrated unit. Unit is performing as designed. No leaks detected, at time of service."
Near Georgetown, TX 78633
Lou
Job Details: 01/22/2019
WASHER GE GTW680BSJ1WS "arrived on site to install previously diagnosed and ordered part. I removed and replaced the sensor ad tested and the unit continued to not spin and now will not agitate. I contacted GE Techline and they suggested replacing the motor pulley or the control. They had me test the motor at the control and it was not showing correct voltage (VDC). I removed and replaced the motor and the control (warrantied) and tested and the unit agitated and began to spin, but stopped spinning after the drum spun approximately 360 degrees. I notified my service manager CS and he advised to remove the motor and advise the customer that he would be contacting them to discuss the unit. No water leaks observed during service.; O-emld tckt"
Near Leander, TX 78645
Jerry C.
Job Details: 01/22/2019
REFRIGERATOR WHIRLPOOL WRF993FIFM00 WRF993FIFM00 Arrived to instal parts. I removed and replaced the three way valve and condenser after recovering and weighing out the refrigerant and seeing no signs of leaks. I vacuumed the system and then monitored. I charged with the mfg prescribed amount of refrigerant and tested. All functions within test mode 40 appeared normal and the unit started cooling within normal mode. No water connections to unit.
Near New Braunfels, TX 78130
Robert
Job Details: 01/22/2019
RANGE WHIRLPOOL WFE525S0HS0 "Arrived on job for complaints of door not working. Found damaged hinges, replaced hinges with kit,tested operation passed."
Near Austin, TX 78727
Cliff
Job Details: 01/22/2019
DISHWASHER MAYTAG MDB4949SDZ0 Arrived on site to diagnose a dishwasher that is not cleaning properly. Tested unit and found pump pressurizing upper sprayer arms but arms not turning. Unit will need new upper rack sprayer and feed tube to complete repairs. Return date is set for 1/24/19. Will Bring pump assembly with me on return visit in case needed.; ordrng 1 WPW10340745 (tube-feed) and 1 WPW10605345 (arm-spray)