Near Austin, TX 78704
Luis
Job Details: 11/10/2018
REFRIGERATOR JENN-AIR JF42NXFXDE02 Arrived on site for failed compressor. Removed failed compressor installed new compressor and filter drier. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good. Unit cooling down correctly
Near Austin, TX 78726
Lou
Job Details: 11/10/2018
DISHWASHER KITCHENAID KDFE104DSS0 "arrived on site to inspect dishwasher making loud noises. Upon further inspection, I placed the unit in diagnostics and tested with no error codes in the beginning. While the unit was dispensing water into the tub, the customer advised that they could hear the noise which was the diverter moving into place. I advised the customer that the noise was normal. The unit operated as designed with no error codes at the end. No water leaks observed during service, job completed."
Near Canyon Lake, TX 78133
Robert
Job Details: 11/10/2018
REFRIGERATOR KITCHENAID KBSN608EPA01 Arrived on job for complaints of warm in refrigerator. Found the freezer temperature good but 64 in refrigerator. No air flow. Pulled evaporator cover and found return air vent blockage defrost vent and placed air blocked on side of evaporator in correct place . No leaks detected.
Near Austin, TX 78746
Luis
Job Details: 11/10/2018
REFRIGERATOR KITCHENAID KSC24C8EYY02 "Arrived on site for unit not dispensing ice. At time of visit unit working correctly removed auger shaft, removed extra space for shaft,reinstalled shaft tested ice dispenser unit working correctly."
Near Cedar Park, TX 78613
James
Job Details: 11/10/2018
MICROWAVE WHIRLPOOL WMH31017AB5 Arrived on site and found bulb under unit has failed. Removed bulb and installed new. . Unit working properly. Job complete
Near Austin, TX 78745
Kevin
Job Details: 11/10/2018
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Took multiple pictures. Arrived on site and inspect refrigerator and could not find any water, customer has a picture of when they arrive to the office in the morning of water on the floor in front of the refrigerator. Currently ice bin is full, cycled icemaker and refilled it and no extra water is visible. Removed ceiling panel and dispense water and no extra is visible. Fresh food evaporator is not frosted over and the bottom of the fresh food section and the freezer section as I have any frost or water. Took multiple pictures. Inspected compressor drain pan and it is also dry. Could not duplicate customer experience could not find any source of water leaking, or evidence of power turning off so ice melts overnight. Discussed issue with tech line and CS and no recommendation can be made. No water leaks from connections at time of service, job complete"
Near Austin, TX 78703
Wesley
Job Details: 11/10/2018
DRYER WHIRLPOOL WED7500VW2 Arrived on site and tested dryer for repeat symptom of snagging and marking. Determined dryer to be operating properly and advised that markings appeared to come from foreign object and not from dryer. All checks good.
Near Austin, TX 78739
Luis
Job Details: 11/10/2018
REFRIGERATOR KITCHENAID KRFC704FSS00 "Arrived on site for broken wires on fill tube heater and damaged hinge cover. Replaced left side fresh food door,hinge cover and side panel ui due to panel getting damaged from removal. Checked door seal good tested dispenser good ."
Near Austin, TX 78732
Cliff
Job Details: 11/10/2018
ICE MACHINE WHIRLPOOL KUIC15POZP0 Arrived on site to diagnose a ice machine that is not working. Found watervalve coil open. Valve will need to be replaced to complete repairs. Return date set for 11/15/18.; ordrng 1 W10881366 (valve)
Near Austin, TX 78732
Cliff
Job Details: 11/10/2018
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on site to diagnose a refrigerator that is not cooling. Found compressor damaged by freon leak in RC evap. RC evaporator, compressor, filter dryer, and process terrible all need to be installed to complete repairs. Office will need to have repairs authorized and set return date for three hour job.; ordrng 1 8201675 (compressor) and 1 CNOTES (NEEDS AUTHO) and 1 CNOTES (3 HOUR JOB) and 1 SF8404 (VALVE) and 1 W11116006 (evaporator) and 1 WPW10143759 (dryer)"
Near Austin, TX 78752
Wesley
Job Details: 11/10/2018
WASHER WHIRLPOOL WTW5000DW1 Arrived on site and replaced cap. Unit is now operating as designed.
Near Austin, TX 78732
Cliff
Job Details: 11/10/2018
REFRIGERATOR JENN-AIR JS42SEDBDA arrived on site to diagnose a refrigerator that is making unusual noise. Tested unit and found evaporator drain pan heater failed causing overflow and drain pan. Drain pan will need to be replaced to complete repairs. Set returned it for 11/15/18 and advised homeowner to thaw unit 24 hours prior to service
Near Austin, TX 78753
Wesley
Job Details: 11/10/2018
REFRIGERATOR WHIRLPOOL WSF26C3EXW01 Sr 7723408138 spoke with Ed. Repeat frozen and broken diffuser. Replaced diffuser. Per ed sealed freezer and replaced diffuser then set freezer to 3f. All checks good. Unit is now operating as designed.
Near Austin, TX 78729
Paul
Job Details: 11/10/2018
DISHWASHER WHIRLPOOL WDT720PADM2 "Arrived onsite for the dishwasher with an F2E2 fault code and it not starting. I found all of the buttons on the console beeping. I killed power to the control for a few minutes, reapplied power, then tried to enter diagnostics but the fault reappeared. I explained to the tenant that the control would need to be replaced to further troubleshoot
Near Marble Falls, TX 78654
Jerry C.
Job Details: 11/10/2018
DISHWASHER WHIRLPOOL WDF520PADM7 "WDF520PADM7 Arrived to inspect leak. The unit was leaking and the front right corner of the door. I found the door incorrectly adjusted and contacting the cabinet. I corrected door mounting and adjusted the cabinet accordingly. Operational test good, no leaks observed during service."
Near Marble Falls, TX 78654
Jerry C.
Job Details: 11/10/2018
REFRIGERATOR KITCHENAID KRMF706ESS00 "KRMF706ESS00 Arrived to instal parts. I found the issue was debris, a screw, lodged within the rc drain tube. Multiple attempts to dislodge the debris from the top failed and the debris required dislodging from the bottom of the tube. I corrected a mismounted ice maker housing and sealed cabinet gapping. I leveled and squared the chassis and height matched the doors. Operational test good, no leaks observed during service."
Near Horseshoe Bay, TX 78657
Jerry C.
Job Details: 11/10/2018
ICE MACHINE KITCHENAID KUID508ESS1 "KUID508ESS1 Arrived to inspect no ice. I found the upper part of the water supply line had came loose of the distributor. I corrected and secured it with a zip tie and tested. Operational test good, no leaks observed during service. Warranty service applied due to prior service on supply tube."
Near Austin, TX 78729
Paul
Job Details: 11/10/2018
COOKTOP WHIRLPOOL JGD8430ADS Arrived onsite for the cooktop with an ignitor that broke and fell inside the unit and also has a gas smell. I found the front right burner needs to be replaced. If the screws break off + ORIFICE HOLDER ASY. I also explained that the screw in the other burners could possibly also break off when trying to remove them. Ms stated to go ahead and see what happens. I was able to remove the screw in both left burners but the RR burner screws broke off and the RF screws were stripped out.
Near Marble Falls, TX 78654
Jerry C.
Job Details: 11/10/2018
OVEN WHIRLPOOL WFE510S0AB0 WFE510S0AB0 Arrived to inspect smoke. I found signs of had been burnt in the lower pan and then tested. Both the broil and bake elements heated and cycled as designed. Operational test good. CO100
Near Marble Falls, TX 78654
Jerry C.
Job Details: 11/10/2018
REFRIGERATOR WHIRLPOOL GB2FHDXWQ02 "GB2FHDXWQ02 Arrived to inspect no cool in rc. I found the fc evap full of frost and it had the appearance of quickly building, such as a door not closing all the way. I advised the customer of my findings and tested the defrost. It appeared the defrost element did heat, as all of the frost behind the vents started to appear wet. The customer will defrost the unit and I advised them to place towels around the unit in case the evaporative pan overflows slightly. No leaks observed during service.
Near Marble Falls, TX 78654
Jerry C.
Job Details: 11/10/2018
WASHER MAYTAG MHWE950WW01 "MHWE950WW01 Arrived to instal parts. I removed the failed tub assembly and installed the rear tub, basket, pulley and nut. I reinstalled the tub assembly and tested the unit. Operational test good, no leaks observed during service."
Near Cedar Park, TX 78613
James
Job Details: 11/10/2018
RANGE WHIRLPOOL WFG505M0BB0 Arrived on site and found bulb has come out of socket and bulb base stuck in socket still. Removed base from socket and quoted customer for bulb. Customer declined lube as she has already replaced the bulb twice in 18 months. Unit working properly. Job complete
Near Johnson City, TX 78636
Brandon
Job Details: 11/10/2018
WASHER WHIRLPOOL WTW8700EC1 "Arrived on site for customer complaint of User Panel buttons rubbing off. Found panel needed replacing, I replaced panel, unit was not hooked up to water."
Near Cedar Park, TX 78613
James
Job Details: 11/10/2018
REFRIGERATOR KITCHENAID KFIS29PBMS00 Arrived on site and installed new freezer door. Warmed gasket to ensure proper seal. Unit tested good. Job complete
Near Cedar Park, TX 78613
James
Job Details: 11/10/2018
OVEN KITCHENAID ksgg700ess0 Arrived on site and tested operation. Found unit has f8e0 fault code. Found blower speed sensor to have failed. Installed new blower and tested operation. Unit working properly. Job complete
Near Del Valle, TX 78617
Scott
Job Details: 11/10/2018
WASHER MAYTAG MVWB835DC2 Arrived on site for control issues . Ran diagnostics ( had to try couple times . Kicked me out of diagnostics . ) found water valve issue . Hot and cold would just hum but no water . Other valves would work . Ordering valve and control. autho. No water leaks detected at time of service . Please call to set return visit ; ordrng 1 AUTHO and 1 W11112658 and 1 W11165546 (VALVE)
Near Austin, TX 78704
Scott
Job Details: 11/10/2018
REFRIGERATOR WHIRLPOOL KRFC704FPS01 Arrived on site for ice bin issue . Bin latch will not release . No ice build up ordering ice bin . No water leaks detected at time of service . Return 11/15 ; ordrng 1 W10910401 (ICE BIN)
Near Round Rock, TX 78665
Tyler B.
Job Details: 11/10/2018
RANGE WHIRLPOOL WFG515S0ES1 "Arrived on site for unit under heating, heat test confirmed issue. Ordering another control and sensor under our warranty schedule for th 14th due to leaving town 15th; ordrng 1 W10833885 (sensor) and 1 WPW10348656 (cntrl-elec)"
Near Austin, TX 78729
Paul
Job Details: 11/10/2018
WASHER WHIRLPOOL WTW4816FW2 Arrived onsite for the washer with a leak at the fill valve on the hot side due to a cracked housing. I verified a crack in the valve. I replaced the valve and ran auto diagnostics. The unit completed the test and worked as designed. There were no water leaks were present at the time of service. Call complete.
Near Round Rock, TX 78665
Tyler B.
Job Details: 11/10/2018
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived on site for nosiey unit. And water despensing slow. Via video customer showed me video of pound compressor noise. And I couldn't get unit to duplicate noise in force mode. . Need CNOTE part find inlet water valve for rear of unit with supply line hookup. And also CNOTE office reschedule and S.S. Tech for compressor issue ; saved tckt
Near Austin, TX 78729
Paul
Job Details: 11/10/2018
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for the dishwasher with a pump not running to replace the previous diagnosed parts. I ran diagnostics and had an F4E3 and F7E1. I found the pump not running. I tested voltage out of the control to the pump with no load and had 113VAC. The control had 121VAC supplying it. I tested voltage out of the control to the pump with the pump connected and was only getting 10VAC. I replaced the control and tested again. I had 113VAC out of the control with the pump motor connected but found the motor surging badly. I replaced the sump and motor assembly and tested again. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
Near Round Rock, TX 78664
Tyler B.
Job Details: 11/10/2018
DRYER MAYTAG MEDX655DW1 "Arrived on site for broken knob, found timer jammed causing knob to break. R&R timer and knob and tested good. Missing door handle; ordrng 1 W10861225 (handle)"
Near Bee Cave, TX 78738
Cliff
Job Details: 11/10/2018
COOKTOP GE JGP97SEKSS2SS Arrived on site to diagnose a cooktop that has 1 burner with yellow flames. Tested unit and found no mechanical failures to cooktop at this time. Advised homeowner cap may have been offset or soil had gotten inside the burner assembly causing odd flame color. No repairs are needed and all is working properly.
Near Round Rock, TX 78664
Tyler B.
Job Details: 11/10/2018
REFRIGERATOR GE GSH22JSDBSS "Arrived on site for no cool. Found compressor running, hot green fluid on pan, no frost, S.S repair required. CNOTE ss tech and office reschedule and part find, for receiver ; saved tckt"
Near Round Rock, TX 78664
Tyler B.
Job Details: 11/10/2018
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for install of pre diag parts, unit was not defrosted due to customer un able to over unit. Moved unit for cuts and unplugged. Ran diag will need EVAP motor with sensors for return visit ; schdld next appmnt for 11/16 FRI 8-12"
Near Austin, TX 78759
Paul
Job Details: 11/10/2018
DISHWASHER KITCHENAID KDTM354DSS5 Arrived onsite for the dishwasher with the upper tracks separating. I replaced the upper tracks per Special Project S22916. The adjusters were still in good shape. There were no water leaks present at the time of service. Call complete.
Near Canyon Lake, TX 78133
Robert
Job Details: 11/10/2018
COOKTOP JENN-AIR JES9800BAB Arrived on job for complaints of light for hot surface not working. Found light for hot surface not working for front right burner.; ordrng 1 W10823692 (elmnt-surf)
Near Austin, TX 78738
Cliff
Job Details: 11/10/2018
DISHWASHER GE GDT530PSD1SS Arrived on site to replaced dispenser and sealed for dishwasher. Replaced both parts and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Pflugerville, TX 78660
Tyler B.
Job Details: 11/10/2018
REFRIGERATOR GE DFE29JSDASS "Arrived on site for no cool in RF found EVAP iced up advised customer of defrost and towels signed waiver. Ordering bi metal therm and fan , no leaks on site ; ordrng 1 WR50X10108 (thermostat defrost f) and 1 WR55X10025 (sensor,temp ff) and 1 WR60X26866 (FAN)"
Near Austin, TX 78759
Paul
Job Details: 11/10/2018
REFRIGERATOR WHIRLPOOL KSCS25FVMS01 "Arrived onsite for the refrigerator leaking water from the filter area. I found the filter housing leaking when the filter wasn’t pushed all the way in but when it was all the way in the unit wouldn’t dispense water good. I quoted the customer HOUSING . I replaced the housing, installed the filter, and tested the dispenser. The unit is working as designed. There were no water leaks present at the time of service. Call complete."
Near Manor, TX 78653
Scott
Job Details: 11/10/2018
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site for leaking washer . Found valve solenoid to be leaking at housing . Replaced valve , ran diagnostics cycle . All checked good and no error codes . No water leaks detected at time of service . Job complete ."
Near Austin, TX 78723
Scott
Job Details: 11/10/2018
RANGE WHIRLPOOL WEE745H0FS1 Arrived on site for stuck keypad . Checked error codes only stuck keypad error code . Did a control reset and checked HARNES connections . All keys on keypad are responding no new error code . Job complete .
Near Austin, TX 78723
Scott
Job Details: 11/10/2018
VENTHOOD UNKNOWN UXT5530AAS3 Arrived on site for control issue . Found inside bracket holding control was loose causing the buttons to get stuck behind front panel rearranged bracket and tightened down bracket . Buttons are no longer sticking . Job complete .
Near Del Valle, TX 78617
Scott
Job Details: 11/10/2018
WASHER WHIRLPOOL WTW5000DW1 Arrived on site replaced suspension rods . Customer has retapped drain hose into stand pipe again . Started test cycle but had to stop during drain portion . The part that’s taped is leaking and can hear air being sucked in and water coming back in to washer . Explained and showed customer what’s happening and told them they will have to get a plumber to fix drain stand . Every thing else checks good with unit and no water leaks detected with washer itself . Job complete .
Near Blanco, TX 78606
Brandon
Job Details: 11/10/2018
DISHWASHER KITCHENAID KDTE234GPS0 "Arrived on site for customer complaint of dishwasher not washing, found bad wash motor, I replaced wash motor, tested good."
Near Round Rock, TX 78664
Tyler B.
Job Details: 11/10/2018
MICROWAVE WHIRLPOOL WMH32519HZ3 "Arrived on site for unit with no display, flights flickering and intermediate heat. Called TL spoke with Chris, under previous file number. Chris stated to replace control. Customer stated whirlpool will be exchanging the unit if we had to order any more parts. Advised that to Chris, he stated that that would be between customer service and the customer. Customer is calling WP back"
Near Leander, TX 78641
James
Job Details: 11/10/2018
OVEN WHIRLPOOL WFG505M0BS3 Arrived on site and inspected unit. Found stainless is separating from the glass and will not stay stuck on. Due to outer glass delaminating the outer glass will have to be replaced to repair. Outer glass is factory only office will have to schedule return visit. ; ordrng 1 W11176456 (OUTER GLASS)
Near Canyon Lake, TX 78133
Robert
Job Details: 11/10/2018
WASHER MAYTAG MVWB300WQ1 Arrived on job for complaints of not spinning. Found washer not drain water. 120v to pump not working. Replaced pump and test no leaks and operation normal.
Near Blanco, TX 78606
Brandon
Job Details: 11/10/2018
COOKTOP KITCHENAID KERS306BSS0 "Arrived on site for customer complaint of unit giving fault code, found F6e1 in diagnostic mode, I replaced control unit tested good. Tested oven sensor, sensor tested good."
Near Killeen, TX 76549
Steve C.
Job Details: 11/10/2018
MICROWAVE GE JVM3150RF1SS Arrived on site for the unit panel is loose. Found the control panel clips are broken not holding in position. Unit will need a new panel SS and office will need to reschedule customer.; ordrng 1 WB56X20991 (control panel asm ss)
Near Killeen, TX 76549
Steve C.
Job Details: 11/10/2018
DISHWASHER GE GLD2800T05WW Arrived on site for the unit will not turn on. Also found the lower rack is wheels are broken. Found voltage to the control and found a short. Replaced the control and lower rack. Tested the unit and found the UI will flash heat dry and normal and not draining. Unit will need a new drain pump and control. Office will need to reschedule customer and get autho.; ordrng 1 CNOTE (AUTHO) and 1 WD21X10395 (kit-main & tactile b) and 1 WD26X10046 (pump asm)
Near Wimberley, TX 78676
Brandon
Job Details: 11/10/2018
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 "Arrived on site for customer complaint of noise, found condenser fan hitting housing due to unit not being level. I leveled the unit, everything tested good."
Near Wimberley, TX 78676
Brandon
Job Details: 11/10/2018
MICROWAVE KITCHENAID KMBS104ESS00 "Arrived on site to replace control board inside of microwave, I replaced control, unit tested good. Collected remaining balance on cc"
Near Liberty Hill, TX 78642
Jonathan
Job Details: 11/10/2018
WASHER AMANA NTW4516FW2 "Arrived on site to install previous diagnosed parts. Gained access to capacitor, removed failed capacitor and installed new. Gained access to control, and removed control and installed new. Leveled unit and ran calibration in diagnostics mode. Performed automatic test cycle and manual spin cycle. Monitor water connection. All tested good, no water leaks present."
Near Wimberley, TX 78676
Brandon
Job Details: 11/10/2018
DISHWASHER KITCHENAID KDTE234GPS0 "Arrived on site for customer complaint of unit not washing well, found unit water supply valve was not open all the way and water was not entering unit properly. I opened water valve, and tested the unit, tested good."
Near Harker Heights, TX 76548
Steve C.
Job Details: 11/10/2018
DISHWASHER WHIRLPOOL GU1200XTMLB2 Arrived on site for the unit is not washing properly. Tested the unit and found very little water will fill. Pour water in the unit and it is washing properly. Found the solenoid on the valve is not opening properly. Unit needs a new valve.; ordrng 1 WP8531669 (valve-inlt)
Near Wimberley, TX 78676
Brandon
Job Details: 11/10/2018
REFRIGERATOR KITCHENAID KSC24C8EYY03 "Arrived on site for customer complaint of 7nit not making ice, found crack in ice maker mold, causing water to leak and freeze. I replaced ice maker, unit tested good."
Near Killeen, TX 76543
Arthur B.
Job Details: 11/10/2018
COOKTOP WHIRLPOOL RCC3024LB01 "Arrived onsite for customer complaint of LF,LR,RF elements not working. Tested and found all 3 not working. Ordering g new infinite switches and elements. OF to R/S once authorization is received. ; ordrng 1 CNOTE (NEEDS AUTHO) and 1 W10823698 (elmnt-surf rr) and 1 W10823711 (elmnt-surf lr) and 1 WP3191049 (switch-inf lR) and 1 WP3191050 (switch-inf rr) and 1 WP4454541 (switch-inf Lf)"
Near Temple, TX 76502
Al
Job Details: 11/10/2018
WASHER WHIRLPOOL WTW4900BW0 Arrived to inspect washer screeching during agitation. Ariel calibration it was discovered the nut on the cam pulley was loose.. I removed and retightened the nut and re calibrated the unit and all test showed unit was fully operational again. No leaks detected.
Near Temple, TX 76504
Al
Job Details: 11/10/2018
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived to inspect (MAKING LOUD HUMMING NOISE FROM BACK OF UNIT- HUM STOPS WHEN OPENING DOOR- STILL COOLS PROP). I verified the complaint of loud noise coming from the FC. Removed the back evaporator cover and noticed the evaporator fan motor needed replacement. I removed and replaced the motor (WP2315549. Unit tested as designed. All water lines were dry at the time of service. JOB COMPLETE
Near Temple, TX 76504
Al
Job Details: 11/10/2018
REFRIGERATOR GE PSC23NGNABB Arrived to inspect (NOT COOLING - FREEZER STILL NOT WORKING 16 - FRIDGE 44) . Verified the temperature to be 18 in FC an and 48 in RC. After removing the back FC evaporator cover I discovered a huge mass of ice covering the evaporator . I removed the heater and discovered erroneous readings from the multimeter due to the filament from inside the heater. I removed and replaced both the heater and the bi-metal. Unit was reassembled and a frost patter showed up on the evaporator. All water lines were dry at the time of service. Customer was advised the optimal cooling temperatures will take 24 hours to reach. .JOB COMPLETE.
Near Austin, TX 78717
Lou
Job Details: 11/10/2018
VENTHOOD WHIRLPOOL UXT5236BDS1 "arrived on site to inspect venthood not working. Upon further inspection, the customer advised that the unit would come on in the middle of the night by itself. Plus, she stated that the inspector had fixed a connection yesterday. I removed the bottom panels and the panel covering the motor connection and junction box. I found that the L1 and L2 wire nuts were not twisted well and some of the copper wires were hanging out possibly touching metal and grounding out. I unplugged the unit and re-wired the L1 and L2 and secured them with a new wire nut and tested the unit and it operated as designed. Also, I found that the left light was not operating. I verified voltage to the light and ohmed the light and it showed open. I removed the right light and tried it in the left light housing and it did not work. I am ordering the left light assembly ad scheduled return service for 11/14/18.; ordrng 1 WPW10638164 (bulb-light)"
Near Killeen, TX 76549
Al
Job Details: 11/10/2018
DRYER WHIRLPOOL WED8500SR0 "Arrived to inspect (DRUM IS NOT TURNING AT ALL- STILL HAS POWER AND LIGHTS) upon arrival the customer informed me the dryer started working again. I vent tested the unit and also checked the temperatures. I checked the belt and discovered the issue was the belt had flipped over, which was causing the drum to slip during heavier clothes cycles. I flipped the belt and tested the unit and it tested as designed. All lint was cleared from unit at the time of service."
Near Pflugerville, TX 78660
Wesley
Job Details: 11/10/2018
DRYER MAYTAG MGD5500FW0 Arrived on site and found unit vibrating. Used pads and checked for debris. Unit is clear and operating properly. Dampened noise with pads and adjustments. Unit is now operating properly. All checks good.
Near Dripping Springs, TX 78620
Luis
Job Details: 11/10/2018
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Arrived on site for no cool in fresh food. Removed deli drawer found fresh food evaporator incased in ice. Ran diagnostics correct control installed. Evap cover sent with tech damaged missing gasket,ordering new evap cover,return tech will need to check back drain in compressor compartment for gaps on drain tube to cabinet. Return date set for 11/16 Friday. ; ordrng 1 W10889841 (EVAP COVER)"
Near Leander, TX 78641
James
Job Details: 11/10/2018
REFRIGERATOR AMANA ASI2575GRS00 Arrived on site and inspected unit. Customer had video of complaint. Found unit is working properly. Customer was not sure about the sizzling and water dripping. Instructed customer that it is a normal function that will occur every 2 to 3 days when the unit goes into defrost. Unit working properly. Job complete
Near Austin, TX 78717
Lou
Job Details: 11/10/2018
DISHWASHER WHIRLPOOL WDT720PADM3 "arrived on site to inspect dishwasher issue with the feet. Upon further inspection, the customer opened the unit door and advised that the upper rack falls when they pull it out. I placed the unit in diagnostics and tested with no error codes at the beginning. The unit operated as designed. I tested the upper rack and found that the rack wheels were broken and cos were badly bound causing the rack wheels to jump out of the tracks. Also found that the stops were missing. I am ordering two (2) tracks, two (2) stops, and four (4) rack wheels. I scheduled return service for 11/14/18. No water leaks observed during service.; ordrng 4 W11157085 (WHEEL UPPER)s and 2 WP3385089 (track)s and 2 WPW10082861 (stop)s"
Near Leander, TX 78641
James
Job Details: 11/10/2018
DRYER SAMSUNG DV328AER/XAA Arrived on site and installed new thermostat and cut off. Tested unit for proper operation and found unit working properly. Job complete.
Near Leander, TX 78641
James
Job Details: 11/10/2018
WASHER WHIRLPOOL WFW94HEAW0 Arrived on site and tested operation. Ran clean washer cycle to try and duplicate issue. Found all connections sealed properly and not leaking. Inspected door boot and found no holes or tears. Unit working properly at time of service and all water connections dry. Job complete
Near Georgetown, TX 78633
James
Job Details: 11/10/2018
MICROWAVE WHIRLPOOL WMH73521CS0 Arrived on site and touched up interior paint. Instructed customer to let paint dry over night before use. Job complete
Near Pflugerville, TX 78660
Tyler B.
Job Details: 11/10/2018
WASHER MAYTAG MVWX655DW1 Arrived on site for complaints of over and under filling not consistency. R&R control and tested good no leaks on site
Near Killeen, TX 76542
Arthur B.
Job Details: 11/10/2018
REFRIGERATOR GE GSH25ISXBSS "Arrived onsite for customer complaint of unit not cooling properly both sections. When arrived, could hear compressor knocking. Found compressor has failed. Unit will need compressor,drier. Customer advised he would rather have unit replaced. Advised that is AHS call. Placing authorization for parts. OF to R/S. All water connections were dry at time of service.; ordrng 1 CNOTE (NEEDS AUTHO) and 1 TJ90SF8404 (PROCESS STUB) and 1 WR86X96 (drier) and 1 WR87X20798 (COMPRESSOR)"
Near Killeen, TX 76542
Arthur B.
Job Details: 11/10/2018
DISHWASHER GE GDF510PSD0SS "Arrived onsite for customer complaint of dishwasher not dissolving soap and taking too long to wash. Found when testing, lower rack is sagging causing wash arm not to spin freely. Unit will need new lower rack to complete repair. OF to R/S once part availability is given. All water connections were dry at time of service.; ordrng 1 CNOTE (NEEDS AUTHO) and 1 WD28X21715 (rack lower asm compl)"
Near Liberty Hill, TX 78642
Jonathan
Job Details: 11/10/2018
REFRIGERATOR WHIRLPOOL GD5SHAXLB02 "Arrived on site for previous installed ice maker not making ice. Performed diagnostics and found ice maker not getting power. Found clip on harness that holds into place was broken. Replaced harness and installed ice maker. Ice advanced cycle on it’s own . All tested good, no water leaks present."
Near Austin, TX 78750
Lou
Job Details: 11/10/2018
WASHER AMANA NTW4516FW1 "arrived on site to inspect washer vibration. Upon further inspection, the customer advised that the unit vibrates so much that it “walked” off of its platform. I placed the unit in diagnostics and tested and it showed error code F0E5–off balance load. I cleared the code and continued with testing. The unit operated as designed with no error codes at the end of testing. I opened the top panel to inspect the tub ring, tub and suspension rods ad all checked good. After closing the top panel, I inspected underneath the unit and the suspension rods looked good as did the motor, gearcase, drain pump and gearcase components. I placed the unit in manual testing mode and tested the unit in low spin and high spin and the unit operated as designed. I verified that the unit is level and advised the customer of all of my findings which is nothing mechanically. No water leaks observed during service, job completed."
Near Austin, TX 78750
Lou
Job Details: 11/10/2018
OVEN WHIRLPOOL JJW3830WS00 "arrived on site to inspect wall oven showing F8E0 error codes for the upper and lower ovens. Upon further inspection, turned the upper oven on Bake at 350 degrees and pressed start. After a few minutes of heating the unit shut off and error code F8E0 appeared which is error code for the blower motor not operating at proper RPM’s. I tested the lower oven at the same mode/temp and after a few minutes of heating it did the same as the upper oven. I removed and replaced the upper and lower blowers and tested the unit again and it operated as designed. Job completed."
Near Salado, TX 76571
Steve C.
Job Details: 11/10/2018
COOKTOP GE JP350W0C1WW Arrived on site to replace the left front switch due to intermittently not turning off. Replaced the switch and tested the unit. Unit works properly and job complete.
Near Cedar Park, TX 78613
Lou
Job Details: 11/10/2018
DISHWASHER GE GSD3300N20BB "arrived on site to inspect dishwasher not draining. Upon further inspection, I found water in the bottom of the tub due to the unit not draining. I turned the unit on and found that the motor was not running. Also, I found lots of detergent debris built up inside the unit. Using my wet vac, I vacuumed out the water from the tub and the drain area. I attempted to run the unit again but the motor is locked up. I removed and replaced the pump assembly and tested the unit and it operated as designed. No water leaks observed during service, job completed."
Near Austin, TX 78737
Leonardo
Job Details: 11/10/2018
RANGE WHIRLPOOL WEE730H0DW0 Arrived on site to test unit for unit on light staying on. Test unit and found bad RF switch burned out. Replaced RF switch test unit and unit test good job complete
Near Austin, TX 78739
Leonardo
Job Details: 11/10/2018
RANGE GE ZDP486NDP5SS Arrived on site to test unit for oven not getting to temp. Found all elements working correctly replaced sensor . Test unit and unit heating correctly and getting to temp.
Near Austin, TX 78748
Leonardo
Job Details: 11/10/2018
DISHWASHER WHIRLPOOL DU915PWPS0 Arrived on site to test unit for not draining. Test unit and found disposal still had knock out on. Removed knock out test unit and unit draining correctly. No leaks present job complete
Near Dripping Springs, TX 78620
Luis
Job Details: 11/10/2018
REFRIGERATOR KITCHENAID KBFC42FTS00 "Arrived on site for moisture in fresh food and ripped door gaskets. Found gasket have been replaced on both fresh food doors. Found moisture around door seal and damaged mullion heater. Replaced both gaskets,replaced mullion. Remolded gaskets advised customer to leave doors closed for at least 1hr to allow door seals to hard in place."
Near Cedar Park, TX 78613
Lou
Job Details: 11/10/2018
MICROWAVE GE JVM1540DN1BB "arrived on site to inspect microwave with no power. Upon further inspection, I unplugged the unit and verified voltage at the outlet. I removed the control and disconnected the control ribbon and wiped it off. I reconnected the ribbon and plugged the unit back in and tested. The unit came on, but the keypad did not function. The display showed directions to set the clock but when I pressed the clock button nothing happened. I verified ohms to the fuse, the switches, and the thermostat. I am ordering the control assembly in black and scheduled return service for 11/16/18. I left the unit unplugged for safety precautions.; ordrng 1 WB56X10822 (assy cont pnl black)"
Near Killeen, TX 76542
Arthur B.
Job Details: 11/10/2018
RANGE WHIRLPOOL WFE381LVQ "Arrived onsite for customer complaint of freestanding range RF element not working and bake feature won’t maintain heat. Tested element and found switch shorted and coil in element faulty. Removed bake panel to ohm out sensor. Found sensor out of range. Reading read 2000ohms which should be around 1100 ohms. Removed and replaced bake sensor,RF element and infinite switch. Reassembled. Tested. All work as intended."
Near Georgetown, TX 78628
Jonathan
Job Details: 11/10/2018
REFRIGERATOR AMANA ASD2522WRS03 Arrived on site for refrigerator not cooling. Performed diagnostics mode and found compressor connected to 3 in 1 hard start (see SD-QuickPic). Tested compressor windings and tested good. Found wire harness was cut to short for hard start. Will need to replace start device and wire harness. Will need to get authorization to complete repair. Office to schedule appointment when ETA is available. ; ordrng 1 SEENOTE (AUTHORIZATION ) and 1 WPW10309395 (WIRE HARNESS )
Near Killeen, TX 76549
Arthur B.
Job Details: 11/10/2018
REFRIGERATOR WHIRLPOOL ED25RFXFW01 Arrived onsite for customer complaint of SxS refrigerator not cooling or fans running. Removed thermostat cover and found thermostat shorted. Removed and replaced thermostat. Removed back panel to check start device on compressor. Found also start device shorted. Removed and replace start device. Reassembled and tested unit. Unit began cooling immediately. Good frost pattern and air flow coming from evaporator. No other issues found. All water connections were dry at time of service.
Near Liberty Hill, TX 78642
Jonathan
Job Details: 11/10/2018
DRYER MAYTAG MEDC215EW1 "Arrived on site for dryer not get warm enough. Performed temperature test on high heat and time dry found temperatures only reaching 150° and with vent off 160°. Gained access to cycling thermostat and tested ohms at 7.2 kilohm. Called whirlpool tech support and spoke with Andy, he stated that temperature was normal with vent off and there is to much back flow with air flow, due to long vent or clogged. All else checks good."
Near Liberty Hill, TX 78642
Jonathan
Job Details: 11/10/2018
MICROWAVE WHIRLPOOL WMH31017FS0 "Arrived on site for microwave having a burner smell. Customer also complained of cosmetics damage on door(see SD-QuickPic). Performed diagnostics and tested unit, found unit not heating. Gained to capacitor and diode. Found diode grounded to frame. Removed diode and installed new. Tested heating operation, tested good. Assembled unit and tested again. All tested good. Customer will need to contact Whirlpool customer care for cosmetic issue."
Near West Lake Hills, TX 78746
Leonardo
Job Details: 11/10/2018
RANGE KITCHENAID KDRS483VSS04 Arrived on site to test unit for gas leak. Found LR burner valve not closing all the way and also found CR burner not closing all the way ordering new valve orderin CR wpw10385583 and LR wpw10385582. Rescheduled for Thursday 11/15 will also need gas detector on return visit. ; ordrng 1 GASDETECTOR (GAS DETECTOR) and 1 WPW10385582 (VALVE LR ) and 1 WPW10385583 (VALVE CR)
Near Georgetown, TX 78628
Jonathan
Job Details: 11/10/2018
MICROWAVE WHIRLPOOL WMH31017FB0 Arrived on site for exhaust fan not shutting off. Customer stated that when cooking on stove and fan would turn on and run for hours and would unplug to reset. Performed diagnostics and tested fan motor and control. Tested thermostat and found continuity. Called tech support and spoke with Kevin (SR#7723402821). He stated that relay may be getting stuck after hours of run time and to replace control board. Gained access to control and replaced control and panel. Tested operation. All tested good.
Near Leander, TX 78641
Jonathan
Job Details: 11/10/2018
MICROWAVE WHIRLPOOL WMH31017FS0 Arrived on site microwave interior light intermittently flickering when opening and closing door. Found service pointer W11245251 for failure. Gained access to door switches and interlock. Removed both upper and lower interlock and installed new with switches. Tested heating and door opening and closing operations. All tested good. Spoke with customer on repair.
Near Georgetown, TX 78628
Jonathan
Job Details: 11/10/2018
WASHER MAYTAG MVWB765FW1 "Arrived on site for washer leaking from dispenser. Customer stated that unit has moldy smell. Performed diagnostics mode checked error codes. F2-E1 stuck key. Performed encoder test. Activated inlet valve and found cold water not shutting off completely. Gained access to valve and removed failed valve and installed new. Tested operation and monitor all water connection. All tested good, no water leaks present."
Near New Braunfels, TX 78132
Robert
Job Details: 11/10/2018
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived on job for complaints of frost in refrigerator. Found cover complete frost will need to defrost first. Quote customer
Near Wimberley, TX 78676
Brandon
Job Details: 11/10/2018
COOKTOP WHIRLPOOL WFE530C0ES1 "Arrived on site for customer complaint of front left burner not working, found shorted burner and switch, I replaced both parts, unit tested good"
Near Briarcliff, TX 78669
Cliff
Job Details: 11/10/2018
WASHER WHIRLPOOL WFW87HEDW0 Arrived on site to diagnose a washing machine that leaked first time it was used after last repair. Found dispenser to Bellows hose was not attached causing unit to leak as soon as it filled. Homeowner caught issue within five minutes of starting unit and canceled cycle. Reattached hose and tested unit found unit is back in working order but bellows is still curved at top and will need to be replaced to prevent leaks during clean cycle. Return date is set for 11/15/18 for CL only.; ordrng 1 CNOTES (CL ONLY) and 1 WPW10340443 (bellow)
Near New Braunfels, TX 78130
Brandon
Job Details: 11/10/2018
WASHER WHIRLPOOL CAE2745FQ0 "Arrived on site for customer complaint of unit not draining and spinning, I found suds error and overload error, I calibrated unit and tested functions, unit tested good. If problem continues will need to bring back capacitor and wire harness."
Near Austin, TX 78738
Cliff
Job Details: 11/10/2018
ICE MACHINE KITCHENAID KUIC18NNZS0 Arrived on site to diagnose an ice machine that is not producing ice. Found pump to waterfall hose has come unattached and will need to be replaced with updated hose. ; ordrng 1 W10863947 (tube)
Near Austin, TX 78746
Kevin
Job Details: 11/10/2018
DRYER WHIRLPOOL MEDB835DC Arrived on site and inspected dryer and found error code for restricted airflow. Inspected exhaust exit on the outside of the home and there is no air movement and dryer is running recommended to customer that a service be contacted to clear the vet before dryer be used again. Dryer is new and no lint buildup in the cabinet at time of service.
Near Dripping Springs, TX 78620
Leonardo
Job Details: 11/10/2018
COOKTOP WHIRLPOOL WCG97US0DS00 Arrived on site to test unit for broken knobs. Test unit and found broken knobs. ordrng 2 WPW10594481 (KNOBS STAINLESS)s
Near Lampasas, TX 76550
Arthur B.
Job Details: 11/10/2018
DISHWASHER WHIRLPOOL WDF530PLYB0 "Arrived onsite for customer compliant of dishwasher not coming on intermittently. Removed toe plate and checked wiring in junction box. Found loose wire connection. Tighten wire nuts. Ran diagnostics to do manual test. Unit fills,washes,drain and heats as intended. No other issues found. All water connections were dry at time of service."