Near Austin, TX 78757
David Z
Job Details: 09/18/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 "Arrived on site to install door and handle,to resolve damaged door. Installed new parts. UI still In need of replacement as door came stripped and UI cracked. Office to reschedule when UI available. ; ordrng 1 W11405309 (UI)"
Near Hutto, TX 78634
Cliff
Job Details: 09/18/2020
WASHER WHIRLPOOL MVWX655DW1 Arrived on site to diagnose a washing machine that is not spinning properly. Tested unit and found failed hub assembly. I will need to be replaced to complete repairs. ordrng 1 W10528947 (drive hub kit)
Near Austin, TX 78703
Scott
Job Details: 09/18/2020
DRYER MAYTAG MEDX655DW1 "Arrived on site for noisy dryer . Found rear felt had loosened and drum was rubbing on rear bulkhead . Felt looks in good condition . Used small amount of adhesive from truck stock . Tested unit noise is gone and felt remaining in place . No parts needed
Near Burnet, TX 78611
Jonathan S
Job Details: 09/18/2020
REFRIGERATOR WHIRLPOOL WRS315SNHM01 "Arrived on site to install previous diagnosed. Removed freezer door handle and installed new. Tested door handle and door opening and closing. All tested good, no water leaks detected."
Near Cedar Park, TX 78613
Kayman
Job Details: 09/18/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite for refrigerator with no cool in both sections. Upon inspection I found the compressor on when I arrived. I tested amp draw on the compressor and it tested good . I went to test 4 in diagnostics and could not hear the 3 way valve change position. I tested the resistance at the valve coil and got a faulty reading on one of the pins. There is no frost pattern on the evaporators and none of the lines are cold. I am recommending a sealed system repair. Ordering compressor (W10832994) drier (WPW10143759) FC evaporator (WPW10608485) 3 way valve (W10874835) coupler (W10913906) RC evaporator (W11116006) returning with the controls just Incase. Office to R/S. ; ordrng 1 W10832994 (compressor) and 1 W10874835 (valve) and 1 W10913906 (coupler) and 1 W11116006 (evaporator) and 1 WPW10143759 (dryer) and 1 WPW10608485 (evaporator)
Near Wimberley, TX 78676
Richard
Job Details: 09/18/2020
RANGE WHIRLPOOL G7CE3034XS00 Arrived onsite for the cooktop with a crack. During inspection of the cooktop found it to a cosmetic issue not a functional issue. Complete
Near Austin, TX 78741
Jacob
Job Details: 09/18/2020
REFRIGERATOR WHIRLPOOL WRT108FZDM05 "Arrived onsite for unit tripping the breaker immediately when plugged in. Plugged in unit and immediately the breaker tripped. Called Techline. Had me disconnect the start relay to the compressor. Plugged unit back in, and turned on the breaker. Unit stayed on. Recommended to replace compressor. Got Sr#7728837260. Ordered parts. Office to reschedule; ordrng 1 W11209866 (compressor) and 1 W11490399 (DRIER )"
Near Austin, TX 78741
Jacob
Job Details: 09/18/2020
RANGE WHIRLPOOL WFE320M0ES2 Arrived onsite for unit not heating properly. Tested unit. Found that control needs to be replaced. Ordered part. Office to reschedule.; ordrng 1 W11122560 (cntrl-elec)
Near Smithville, TX 78957
Andy
Job Details: 09/18/2020
MICROWAVE WHIRLPOOL WMH32519HZ4 Arrived on site for microwave not operating properly. Tested and inspected unit and found inner locks and switches. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Round Rock, TX 78664
Jimmy J.
Job Details: 09/18/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site for torn gasket. Replaced gasket with new gasket. Job complete.
Near Bastrop, TX 78602
Andy
Job Details: 09/18/2020
REFRIGERATOR KITCHENAID KRFC604FSS00 Arrived on site to install previously diagnosed control. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Wimberley, TX 78676
Richard
Job Details: 09/18/2020
MICROWAVE KITCHENAID KMBD104GSS00 Arrived onsite for the microwave not working properly. Ordering door latch and office to reschedule. ; ordrng 2 W11201858 (latch-door)s
Near Bastrop, TX 78602
Andy
Job Details: 09/18/2020
DRYER WHIRLPOOL WED49STBW1 Arrived on site for dryer door seal issues. Tested and inspected unit and found failed door seal. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Austin, TX 78703
Matthew
Job Details: 09/18/2020
MICROWAVE WHIRLPOOL WMH53521HZ3 "Arrived onsite for unit light not turning off. No bulb was present, so replaced bulb. Hood light would come on but wouldn’t toggle between on, high, low and off. It would just stay on high. Control had a stuck relay. Replaced control, tested unit and unit functioning properly. Job complete."
Near Austin, TX 78746
Scott
Job Details: 09/18/2020
DRYER WHIRLPOOL WGD9400SU0 "Arrived on site ,replaced coils on valve . Tested unit , unit is igniting & heating . No gas leaks detected at time of service, job complete ."
Near Austin, TX 78738
Brandon
Job Details: 09/18/2020
REFRIGERATOR WHIRLPOOL EL88TRRWS03 "Arrived on site for customer complaint of unit not cooling properly, found defrost issue, heater tested good, found timer and bi metal needed, ordering parts, collected service fee on cc. ; ordrng 1 3-81329 (timer-def) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10491891 (bimetl-def)"
Near Manor, TX 78653
David S
Job Details: 09/18/2020
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site for oven bake not working. I inspected the unit and work area. I found the ignitor not coming on. I replaced the ignitor and control. I found the ignitor still not coming on, good voltage to the ignitor and good resistance across the ignitor. I tested the valve and found no resistance at the valve. I replaced the valve. I tested the unit and found it working as designed. Job complete."
Near Georgetown, TX 78626
Tommy
Job Details: 09/18/2020
REFRIGERATOR MAYTAG MFT2976AEM00 Arrived onsite for frost in refrigerator and filter not resetting. Upon arrival found control not communicating with quick switch ordering new control. Also found unit drain pan bowed and evap cover in frost. Ordering pan drip and ties clamps and screws according to service pointer W11092686E.; ordrng 2 67006425 (SCREWS )s and 2 W11456069 (CLAMP)s and 2 WPW10339879 (TIES )s and 1 WPW10501260 (EVAP COVER ) and 1 WPW10537710 (PAN DRIP) and 1 WPW10581606 (CONTROL )
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 09/18/2020
REFRIGERATOR WHIRLPOOL WRS325SDHW01 Arrived on site for ice maker not working. Tested ice maker and motor has failed. Installed new ice maker and ran a cycle. Operating as designed. Job completed.
Near Austin, TX 78759
Luis
Job Details: 09/18/2020
REFRIGERATOR KITCHENAID KSSC48QMS01 "Arrived on site for no cool. A uv drier installed to find source of leak,removed unit from it’s enclosure,removed evaporator cover no traces of dye found,removed pan no traces of dye in pan,removed back cover of refrigerator found traces of dye on insulation liner,adjusted tube found broken tubing in liner.
Near Dripping Springs, TX 78620
Brandon
Job Details: 09/18/2020
REFRIGERATOR KITCHENAID KRSC500ESS00 "Arrived on site for customer complaint of broken ice maker and no water dispensing, found broken ice maker and failed valves, I replaced ice maker and valves, unit tested good."
Near Georgetown, TX 78626
Tommy
Job Details: 09/18/2020
WASHER WHIRLPOOL LSB6300PW3 "Arrived onsite for unit full of water. Upon arrival found water sitting in machine and no power to unit used extension cord and used another outlet unit operating as designed. Tested unit outlet found outlet needed to be reset. Reset outlet, tested unit all operating as designed. Job Completed."
Near Uhland, TX 78640
Leonardo
Job Details: 09/18/2020
RANGE WHIRLPOOL WFC150M0JS0 "Arrived on site to replace control panel, replaced control panel, unit working correctly, job complete."
Near Manor, TX 78653
Andy
Job Details: 09/18/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site for refrigerator FC door stuck shut. Tested and inspected unit and found failed FC door and ice maker. Ordering needed parts. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 SEENOTE (INSPECT DOOR) and 2 W10695459 (module)s and 1 W10757551 (dor-fip ss) and 1 W10886939 (icemaker)
Near Pflugerville, TX 78660
David S
Job Details: 09/18/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM00 "Arrived on site for frosting and leaking water from the fridge. I inspected the Eunice and work area. I found the door not sealing properly. I replaced the freezer gasket, and found the right side sealing but the left side not and sticking out farther than the left. I inspected the tracks and found both of them damaged and not closing properly. I am ordering the left and right side track to complete the repair. .; ordrng 1 W10625067 (bracket LEFT) and 1 W10625068 (bracket RIGHT)"
Near Austin, TX 78739
Luis
Job Details: 09/18/2020
REFRIGERATOR KITCHENAID KBFN506ESS01 "Found extension arm rubbing on stop screw,adjusted arm removed rounded screw adjusted bushing assembly tested door operation unit working as design"
Near Austin, TX 78746
Scott
Job Details: 09/18/2020
REFRIGERATOR MAYTAG MSC21C6MFZ00 Arrived on site for cooling issues . Found evap motor not running at all . Replaced motor . Will need dampener as well as filter head due to filter door not closing . Please call to set return ; ordrng 1 W11236851 (diffuser) and 1 WPW10394053 (housing)
Near Austin, TX 78734
Brandon
Job Details: 09/18/2020
WASHER WHIRLPOOL MVWB765FW1 "Arrived on site for customer complaint of unit leaking water, found leak coming from hot water supply line, instructed customer to replace washer hoses.
Near Austin, TX 78739
Luis
Job Details: 09/18/2020
ICE MACHINE KITCHENAID KUIC15PHZS0 "Arrived on site for no ice. Ran diagnostics all test passed in diagnostics,ran unit through a normal cycle ice forming on evaporator plate"
Near Pflugerville, TX 78660
David S
Job Details: 09/18/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived on site for sealed system repair. I gained access to the dryer and evacuated the system. I gained access to the fresh food evaporator and removed the failed assembly. I replaced the entire assembly with new. I put a charge of 5.5 oz of r134a into the system. I reassembled the bake of the unit and found pressure were good. I replaced the evap cover WPW10501260 with a new one as well. Unit is operating as designed. Job complete.
Near Round Rock, TX 78665
Cliff
Job Details: 09/18/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to replace previously ordered parts for refrigerator. Replaced main control, user interface, and RC fan harness. Tested unit and found all is functioning properly at this time. No leaks were found after services were performed
Near Austin, TX 78756
Scott
Job Details: 09/18/2020
REFRIGERATOR WHIRLPOOL WRB329DMBM00 Arrived on site for no ice . Found IM hanging up . Replaced maker . Ran and completed harvest . No water leaks detected at time of service. Job complete
Near Austin, TX 78730
David Z
Job Details: 09/18/2020
REFRIGERATOR KITCHENAID KSSS36QDX05 "Arrived on site to install condenser fan. Found original fan moving slow and underpowered. Installed new condenser fan supplied by AHS and verified it’s blowing twice as hard. All seems to be working as designed, customer will need to let unit cool and follow up if there is no change. Call complete."
Near Burnet, TX 78611
Jonathan S
Job Details: 09/18/2020
OVEN WHIRLPOOL WOS72EC0HS02 Arrived on site to install previous diagnosed parts. Removed unit and installed blower and console. Installed unit and performed diagnostics mode. Checked fault history. Ran manual test mode and normal bake cycle. Found blower activating on both settings. All tested good.
Near Round Rock, TX 78665
Cliff
Job Details: 09/18/2020
FREEZER WHIRLPOOL WRX986SIHV00 Arrived on site to diagnose a refrigerator that is making unusual noise. Tested unit and found back paneling loose and vibrating with fan motor operation. Adjusted paneling and leveled refrigerator. Found all is functioning properly at this time. No leaks were found at time of service.
Near Jarrell, TX 76537
Tyler
Job Details: 09/18/2020
REFRIGERATOR WHIRLPOOL KRMF706EBS01 Arrived on site for refrigerator making constant loud sound. Upon arrival customer stated unit had been plugged in that day since 9am (same day as service). I inspected the units 2 evap motor & coil areas as well as condenser fan/compressor area for any sign of non functionality. All hardware. Was running with no visual issues. I checked frost patterns and though little to no ice was on each coil after running most of the day I found that the low side return underneath unit connecting to compressor was condensation/freezing quicklyduring process. Sealed system has no access valves of any kind installed. Customer also mentioned unit was having a cooling issue in freezer when noises started. Freezer at 14 degrees upon arrival. Office to reschedule after TG contacts WP tech line on following morning for further instruct on symptoms of unit.
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 09/18/2020
MICROWAVE JENN-AIR JMC2430DP01 Arrived on site to replace previous diagnosed parts. Per diagnostics and traced circuit to 20 amp fuse. Removed failed fuse and installed new. Tested operation. All tested good.
Near Jarrell, TX 76537
Tyler
Job Details: 09/18/2020
DRYER WHIRLPOOL WED5620HW1 Arrived on site for dryer needing a new previously diagnosed new Main control and UI.after installing main control I found the UI had some buttons not correctly labeled on front of panel. Need to return with new UI in order to complete repair. Office to reschedule/out of stock part; ordrng 1 W11378949 (UI ELECTRIC CONTROL )
Near Austin, TX 78756
Scott
Job Details: 09/18/2020
WASHER ROPER RTW4516FW2 Arrived on site for washer not spinning . Ran diagnostics got control and motor control error . During test wash actuator never fully engaged. Did check outlet and found bad ground . Replaced control and actuator. Ran calibration and diagnostics wash. All checked normal . No water leaks detected at time of service. Did recommend fixing outlet ground . Job complete .
Near Austin, TX 78749
Jacob
Job Details: 09/18/2020
DISHWASHER KITCHENAID KUDI01FLSS5 Arrived onsite for door to unit falling open. looked at unit. Found that left side link was missing. Ordered part. Rescheduled with customer; ordrng 1 8194001 (LINK)
Near Bertram, TX 78605
Jonathan S
Job Details: 09/18/2020
DISHWASHER MAYTAG MDB9959SKZ0 "Arrived on site to install previous diagnosed parts. Removed vent and gaskets, installed new. Performed diagnostics mode and monitored operation. All tested good, no water leaks detected."
Near The Hills, TX 78738
Luis
Job Details: 09/18/2020
WINE COOLER KITCHENAID KUBR204ESB00 "Arrived on site for loud noise. Diagnosed loud noise from lower fan,removed cover replaced lower evaporator fan motor,adjusted heater shield away from fan blade,reassembled unit tested fan operation u it own ring as designed."
Near Austin, TX 78746
Scott
Job Details: 09/18/2020
WASHER WHIRLPOOL MHW5500FW1 "Arrived on site replaced UI console and main control . Ran diagnostics,no error codes . Key pad and diagnostics wash all checked normal . No water leaks detected .
Near Round Rock, TX 78664
David S
Job Details: 09/18/2020
WASHER WHIRLPOOL CAE2745FQ0 Arrived on site for washer lid not locking. I inspected the unit and work area. I found d the lid pried open and the lid latch permanently locked. I found good voltage from the control to the lid latch. The lid latch will need to be replaced to complete the repair.; ordrng 1 WPW10482836 (latch)
Near Spicewood, TX 78669
Brandon
Job Details: 09/18/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on site for customer complaint of unit not cooling in freezer section, found unit not going into defrost. I tested heating element and bi metal in diagnostic mode. Heater and bi metal tested good. I programmed control to defrost every 8 hours, unit tested good."
Near Austin, TX 78746
Luis
Job Details: 09/18/2020
REFRIGERATOR JENN-AIR JFC2089BEM00 "Arrived on site for no water and freezing in fresh food. Found filter frozen in housing and frozen water tank,removed damper cover unplugged harness to damper with door closed. Diagnosed cold air entering around damper housing,added sealer around housing to prevent cold air entering fresh food with damper door closed. Defrosted water tank and filter,tested water dispenser unit working as designed.
Near Austin, TX 78746
Luis
Job Details: 09/18/2020
REFRIGERATOR JENN-AIR JFC2089BEM00 "Arrived on site for no water and freezing in fresh food. Found filter frozen in housing and frozen water tank,removed damper cover unplugged harness to damper with door closed. Diagnosed cold air entering around damper housing,added sealer around housing to prevent cold air entering fresh food with damper door closed. Defrosted water tank and filter,tested water dispenser unit working as designed.
Near Leander, TX 78641
Lou
Job Details: 09/18/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS01
Near Hutto, TX 78634
Cliff
Job Details: 09/18/2020
REFRIGERATOR WHIRLPOOL ET1CHMXKB06 Arrived on site to diagnose a refrigerator that is leaking into RC from freezer. Found freezer drain frozen over. Thawed drain and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Hutto, TX 78634
Cliff
Job Details: 09/18/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Arrived on site to diagnose a refrigerator with a dispenser that is getting clogged. Advised homeowner primarily crushed ice usage can and will result in ice shoot clogging overtime. If crushed ice is primarily used chute will need to be cleaned out regularly. Also noted ice maker over fill issue causing cubes to stick together. Water valve and icemaker will both need to be replaced to complete repairs. .; ordrng 1 W11043013 (valve) and 1 WPW10300024 (icemaker)
Near Austin, TX 78723
Matthew
Job Details: 09/18/2020
OVEN WHIRLPOOL WFC310S0EB3 "Arrived onsite for oven not heating. Tested voltage to unit each leg 121vac , L1 to L2 212vac. Tested elements, good, tested sensor, good. Control is not sending correct output and is also blinking and ticking once plugged in to power. Need to order new control. Office to reschedule ; ordrng 1 W11122531 (cntrl-elec)"
Near New Braunfels, TX 78130
Noah D
Job Details: 09/18/2020
OVEN WHIRLPOOL WFE525S0HB1 "Arrived on site to inspect oven for the wrong temps. Inspect had recorded wrong temps, tested temps with wire and oven thermistor, all temps matched up. Complete"
Near Austin, TX 78729
Paul
Job Details: 09/18/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "AH-Arrived on site to test unit for high pitch sound. Was not able to replicate sound. Removed rear panel and inspected compressor, fan, and lines but did not find anything touching or rubbing. Put unit in test 3 and 4 to mimic any sound but was not able to at this time. Asked customer to do a video recording if issue persists. Job complete."
Near Austin, TX 78726
Paul
Job Details: 09/18/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "AH- Arrived on site to test refrigerator for leak by filter. Found consistent drip coming from behind filter housing. Replaced reservoir, tested unit, unit works good. No leaks detected. Job complete."
Near Austin, TX 78749
Jacob
Job Details: 09/18/2020
DRYER WHIRLPOOL WGD72HEDW0 Arrived onsite for unit giveaway clothes brown streaks. Looked at unit. Found that the felt line with the drum had rust all around the felt. Let customer know the drum needs to be replaced along with the felt. Ordered seals. ; ordrng 1 280114 (drum seal) and 1 W11193479 (seal)
Near New Braunfels, TX 78130
Noah D
Job Details: 09/18/2020
WASHER WHIRLPOOL WTW5000DW3 "Arrived on site to inspect washer for leaking, upon inspection found the valve not blocked and O ring out of place, replaced ring and valve and tested all water functions. No leaks or issues detected. Complete"
Near Granite Shoals, TX 78654
James
Job Details: 09/18/2020
WASHER MAYTAG MVWC565FW2 Arrived on site and tested operation. Found lid lock not locking. Installed new lock and tested operation. Unit tests good. Job complete
Near Buda, TX 78610
Robert
Job Details: 09/18/2020
WASHER MAYTAG MVWB765FW3 Arrived on job for complaints of not able to select cycle. Found overlay bad . ; ordrng 1 W11135393 (OVERLAY)
Near Leander, TX 78641
Lou
Job Details: 09/18/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 "Arrived on site to inspect refrigerator filter stuck. Upon further inspection, I found the filter was stuck in the housing with the housing door open. I found the release arm was not catching the filter and discharging it. I found the release arm clip had come off. I placed the clip back in place and tested and the unit is operating as designed. No water leaks observed during service, job completed."
Near Georgetown, TX 78633
Tyler
Job Details: 09/18/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site for wall oven/microwave combo upon arrival I found the unit had an F6E4 error code saved indicating a miscommunication between ACU and UI. I reset power to unit and cleared error and then connected unit to WiFi for any possible updates. After checking ui response in diagnostics and standard modes I was able to replicate prior error code again between ACU and UI. Found New ACU part was not correct match to customers current unit. Model/serial sticker info match’s documented info. Spoke with SR to assist with finding correct ACU plus determining if UI is available for current unit. Office to reschedule one part availability. ; ordrng 1 UNKNOWN (ACU) and 1 UNKNOWN (UI)
Near Briarcliff, TX 78669
Leonardo
Job Details: 09/18/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to test unit for unit not washing. Test unit and found unit filling with water but no water spraying. Test wash motor and motor getting power but not coming in. Will need to order new motor W11025157. ; ordrng 1 W11025157 (SUMP AND MOTOR )
Near Burnet, TX 78611
Jonathan S
Job Details: 09/18/2020
ICE MACHINE WHIRLPOOL KUID508HPS00 Arrived on site for ice machine not powering on. Per diagnostics and tested outlet and found correct. Tested voltage out of pump and found no voltage. Contacted unit with out pump and found powering on. Performed diagnostics mode and tested all operations. Found all working. Will need to replace external drain pump to complete repair. ; ordrng 1 W10825875 (DRAIN PUMP)
Near Belton, TX 76513
Al
Job Details: 09/18/2020
RANGE WHIRLPOOL WFE505W0HZ1 "Arrived on site and inspected cooktop hot light always on.Confirmed the complaint and found the front left infinite switch was defective, causing the error.Removed and replaced it and unit tested as designed.Job complete.Customer satisfied."
Near Nolanville, TX 76559
Al
Job Details: 09/18/2020
FREEZER WHIRLPOOL WRS315SDHB01 "Arrived on site to install previously parts.Removed extension and discovered the drain fitting was stuck inside the cabinet, not allowing the water from the evaporator to drain as designed.Due to the fitting issue, I Called Whirlpool Techline and spoke with STEVE
Near Kyle, TX 78640
Robert
Job Details: 09/18/2020
REFRIGERATOR WHIRLPOOL ED5VHGXML10 Arrived on job to replace water line. After replacement test operation. No leaks detected at time of service.
Near Killeen, TX 76542
Al
Job Details: 09/18/2020
OVEN GE JTP30BM1BB Arrived on site and inspected GE oven control panel with some buttons that work and some that don’t work.Confirmed the complaint and found the part needed is the WB49T10036 Kit Panel Control (BK).Needs more work ; ordrng 1 WB49T10036 (KIT PANEL CONTROL 30 (BK))
Near Whitney, TX 76692
Jonathan M
Job Details: 09/18/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site for a refrigerator that’s leaking water from the icemaker and has a loose handle. Inspected unit and works area. Customer advised that water is pulling down at the ice bin and her ice is clumping. Checked gaskets and found both ice door gaskets not fully engaged on the door. Reattached gaskets and checked ice door and ran icemaker tests. Found no other issues or leaking from the icemaker. Advised customer of issue and unit is working as designed. Call complete.
Near Rogers, TX 76569
Al
Job Details: 09/18/2020
DISHWASHER WHIRLPOOL KDTM604KPS0 "Arrived on site and inspected dishwasher not powering on.Confirmed the complaint and found the unit is hardwired into an outlet underneath the sink.I tested the outlet and found the issue is the defective outlet, which is not supplying the voltage needed to power the unit.Customers will contact an electrician to correct the issue with the outlet.Job complete"
Near Waco, TX 76708
Jonathan M
Job Details: 09/18/2020
WASHER WHIRLPOOL WTW8500DC5 Arrived on site to install previously diagnosed parts. Inspected unit and work area. .; ordrng 1 W11209420 (cntrl-elec)
Near Killeen, TX 76542
Al
Job Details: 09/18/2020
WASHER MAYTAG MVWC465HW2 "Arrived on site and inspected washer not startinG.No parts installed and office contacted.Job. Complete No leaks observed at the time of service"
Near Temple, TX 76502
Al
Job Details: 09/18/2020
WASHER MAYTAG MHW6630HC0 Arrived on site and inspected front load washer leaking from front left.Confirmed the complaint and found service pointer W11481731 that requires the dispenser assembly to be replaced.Ordering the recommended parts to complete the repair.Office to reschedule the customer.Needs more work ; ordrng 1 W11465533 (DISPENSER ASSEMBLY )
Near Georgetown, TX 78628
Lou
Job Details: 09/18/2020
REFRIGERATOR KITCHENAID KRFC300ESS03 "Arrived on site to inspect refrigerator leaking from the bottom. Upon further inspection, I found ice accumulated at the drain of the evap pan. Pulled the unit out and inspected the drain tube and found a red rubber piece inside the evap drain. Removed the debris and removed the ice and tested the drain flow ad it is operating as designed. No water leaks observed at the end of service, job completed"
Near Killeen, TX 76542
Al
Job Details: 09/18/2020
WASHER WHIRLPOOL WTW5000DW3 Arrived on site and inspected washer leaking from underneath.Confirmed the complaint and found the hose from the drain pump to the back panel had a pinhole causing the unit to leak.Removed and replaced it and unit tested as designed.Job complete Customer satisfied.
Near Austin, TX 78732
Luis
Job Details: 09/18/2020
REFRIGERATOR KITCHENAID KSRV22FVSS03 .Arrived on site for cooling complaint. Per customer unit will power off and after adjusting thermostat unit will power on diagnosed a defective thermostat replaced thermostat powered unit it on,unit ran through a defrost cycle and powered on after defrost.
Near Georgetown, TX 78633
Tyler
Job Details: 09/18/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site for dishwasher missing stoppers on the upper rack. On arrival customer stated that unit had been functioning as designed it was not necessarily causing any dishwasher issues or functionality issues other than the stoppers for the upper rack had broken and falling out of place I went ahead and installed two new stoppers and was able to get the dishwasher rack to stay mounted in place with no further issues. Call complete
Near Round Rock, TX 78664
Cliff
Job Details: 09/18/2020
DISHWASHER MAYTAG MDB4949SHZ0 Arrived on site to diagnose a dishwasher that is not cleaning properly. Tested unit and found loose wiring connection for circulation pump out of control. Rewired unit properly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Seguin, TX 78155
Noah D
Job Details: 09/18/2020
WASHER WHIRLPOOL WFW5620HW1 "Arrived on site to inspect washer for pulling string in linens, replaced bellow and found no sharp edges and other issues. Moved over hardware. Complete"
Near New Braunfels, TX 78130
Noah D
Job Details: 09/18/2020
DISHWASHER JENN-AIR JDTSS247HS0 "Arrived on site to inspect dishwasher for not draining upon inspection found the dishwasher hose clogged, tested while tubing was disconnected and unclogged tubing. No leaks detected. Drain was successful. Complete"
Near Round Rock, TX 78664
Cliff
Job Details: 09/18/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Arrived on site to diagnose a refrigerator that is not dispensing water. Tested unit and found at time of install water line was kinked causing low flow through unit. Unkinked waterline and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Canyon Lake, TX 78133
Richard
Job Details: 09/18/2020
WASHER WHIRLPOOL WTW5000DW Arrived onsite for the washer not working. During testing found that the control board was no good. Voltage is good. The green led light did not come on. Replaced control board and calibrated washer and it tested good and no leaks detected complete
Near Round Rock, TX 78664
Chase
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL ART308FFDM06 Arrived on site. Found complete no cool again and no refrigerant in the system. Replaced UV drier and vaccuumed system. It held vaccuum. Called tech line SR# 7728822477 and was advised to isolate the high/low sides. Isolated and did not see any obvious loss of vaccuum. Used fittings from KIT 6 PR. Will need to order fittings for the evaporator.
Near Gatesville, TX 76528
Jonathan M
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRT318FZDW05 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replace day dryer, compressor, coupler, and lokring fittings. Play Stena under a vacuum and vacuum for over five minutes. Pump to unit full of refrigerant and pressures got to 140 psi on the high side and 0 psi on the low side. Unit is working as designed. Call complete."
Near Leander, TX 78641
Kayman
Job Details: 09/17/2020
VENTHOOD UNKNOWN UXT5236BDS1 "Arrived onsite for noisy vent hood. Could not locate model and serial #. Upon inspection I found the motor making a slight buzzing sound. I replaced the motor and noticed the fan blade slipping down in high spin. I used a stopper wrapped around the motor stem to keep the fan from slipping. I tested unit and it is operating as designed at this time. Customer brought to my attention a clanking noise when the unit is turned off. I went to the outside vent and found the flap is a very light metal material that will knock against the grate on windy days, I explained this to the customer and advised looking into other options for the vent flap on the outside. Job complete."
Near Austin, TX 78754
Matthew
Job Details: 09/17/2020
RANGE WHIRLPOOL WFG550S0HZ1 "Arrived onsite for door damaged. After inspection, several parts need replacement. Ordering W11449263 door trim and handle, W11032119 cooktop, WPW10162245 left and right side panels. ; ordrng 1 W11032119 (cooktop) and 1 W11449263 (DOOR TRIM AND HANDLE ) and 2 WPW10162245 (panel-side)s"
Near Austin, TX 78759
Scott
Job Details: 09/17/2020
REFRIGERATOR KITCHENAID KRFC302ESS02 Arrived on site for gasket issues . Found both left and right door gasket starting to split and Frey . No other issues found . Ordering gaskets . No water leaks detected . Call to set return ; ordrng 2 W10830046 (gasket-fip)s
Near Austin, TX 78729
Kayman
Job Details: 09/17/2020
DRYER WHIRLPOOL "ASKED)E,CDC,ED DW,JA"
Near San Marcos, TX 78666
Noah D
Job Details: 09/17/2020
MICROWAVE AMANA AMV2307PFS3
Near Austin, TX 78757
Scott
Job Details: 09/17/2020
WASHER WHIRLPOOL MHW8630HW1 Arrived on site for washer leaking . Unit is stacked but looks like leaks is around dispenser area . Ordering dispenser and valves . 2nd man needed . Call to set return .; ordrng 1 2MAN and 1 W11316255 (valve) and 1 W11316256 (valve) and 1 W11316604 (hose) and 1 W11465557 (DISPENSER )
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRT519SZDM06 Arrived on site for damaged handle. Removed damaged handle that was not mounting correctly and replaced with new handle. New handle flush with door. Job complete.
Near Georgetown, TX 78628
Jonathan S
Job Details: 09/17/2020
REFRIGERATOR JENN-AIR JFX2897DRM02 "Arrived on site to install previous diagnosed parts. Identify failure, added picture of ice buildup to SD-QuickPic. Removed failed FC door and installed new. Inspected door gasket and seal. All tested good, no water leaks detected."
Near Hutto, TX 78634
Jimmy J.
Job Details: 09/17/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site for fridge/freezer not cooling. Upon entering the home I could hear a loud noise. Found evaporator fan was the issue and cause of noise. Steamed away all frost build up and replaced evaporator fan. While disassembling the freezer I found the freezer door gasket was faulty creating an air gap and more than likely the cause of the frost build up. Ordered a new gasket for freezer door to return when it arrives for installation. ; ordrng 1 W10407216 (gasket-fip)
Near Austin, TX 78738
Brandon
Job Details: 09/17/2020
WINE COOLER KITCHENAID KURG24LWBS21 "Arrived on site to replace timer and bi metal after replacing, unit tested good,
Near McDade, TX 78650
Andy
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRR56X18FW02 "Arrived on site for refrigerator not cooling properly. Tested and inspected unit and found failed ice buildup on evaporator cover. Ordering defrost parts, will also need evaporator cover and evaporator fan and drain tube. And will need to seal around unit between cabinet and liner. Ordering needed parts. Office to schedule return trip. No water leaks present at time of service. Instructed customer to defrost unit 48 hours prior to service and how to do so safely as to prevent water damage risk.; ordrng 1 8201711 (adhesive) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10574307 (cover-evap) and 1 W11103760 (harness) and 1 WP2169142 (evaporator fan blade) and 1 WPW10316428 (heater) and 1 WPW10359880 (motor-evap) and 2 WPW10574368 (gasket)s"
Near Georgetown, TX 78626
Al
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRS586FLDM "Arrived on site and inspected refrigerator compartment not cooling, but freezer section was.Confirmed the complaint and disassembled and found the evaporator motor not working.Removed and replaced it.Reassembled and unit tested as designed.All water lines were dry at the time of service.Customer satisfied.Job complete"
Near Austin, TX 78734
Robert
Job Details: 09/17/2020
REFRIGERATOR KITCHENAID KSSC48QVS04 Arrived on job for complaints of no ice. Icemaker is working the complaint is that it’s not dispensing ice. Check and switch and motor working ice container auger not turning. Will need to replace container. ; ordrng 1 WPW10395656 (ice-contnr)
Near Leander, TX 78641
Lou
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRS335FDDM01 "Arrived on site to inspect refrigerator noises and ice build up. Upon further inspection, I found a large block of ice at the bottom of the FC section and removed it. I pulled the unit out onto my floor protector and inspected the drain tube. Found some debris inside the drain and removed it. Put unit back into place and inspected the FC evaporator and found a large block of ice on the evap fan which was causing the loud noise I find where the ice maker fill tube chute was not properly mounted and water was leaking down onto the fan shroud and forming the ice. I corrected the chute and placed permagum sealer around it to help secure it and removed all of the ice and tested. Unit is operating as designed. No water leaks observed at the end of service, job completed."
Near Rogers, TX 76569
Jonathan M
Job Details: 09/17/2020
REFRIGERATOR FRIGIDAIRE FFHS2311PF5 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Attempted to replace gasket and found gasket was not the correct size. Spoke to SR and she is starting a research inquiry into the part number due to wrong Gasket being sent. Office will need to contact customer about reschedule date once parts become available.; ordrng 1 241786008 (gasket frz)
Near Austin, TX 78705
Luis
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRT318FMDM06 arrived on site for no cool. Diagnosed restriction at cap tube cleared restriction powered unit on checked evaporator unit cooling down as designed.
Near Austin, TX 78745
Jacob
Job Details: 09/17/2020
DRYER WHIRLPOOL WET4027HW0 "Arrived onsite for unit not heating. Tested unit. Unit test good. Did find that customer had a large load inside unit. Did let customer know that large load will cause the unit not heat effectively because the air will not be able to move around affectively to dry clothes. Did say that smaller loads will take about 1hr but other loads will take 3 to 4hrs. Called Techline to report findings. Said that if loads are too big, that it is like stepping on the vent hose line not allowing air to move inside the drum to dry. Got Sr#7728823738. No issues at this time. Job complete"
Near San Marcos, TX 78666
Richard
Job Details: 09/17/2020
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived onsite for the microwave intermittently turning off during heating. Ran diagnostics and found no issues and no error codes. Replaced control board for intermittent issue. Microwave tested good after control board replacement. Complete