Service History 914

Near Austin, TX 78704
Kevin
Job Details: 03/10/2019
DRYER WHIRLPOOL WGD92HEFC0 "Arrived on site for complaints of not heating. Ran diagnostics and verified not heat to machine. Replaced the igntr, coil ,fuse and cutoff. Ran test cycle all operation functioning properly. Dryer was sharing electrical outlet with washer. No leaks detected at time of service."
Near Burnet, TX 78611
Thomas L.
Job Details: 03/10/2019
WASHER GE GTW460ASJ8WW Replaced control board and sensor as unit is tangling closed. Unit now operates properly with no leaks.
Near Leander, TX 78641
Lou
Job Details: 03/10/2019
REFRIGERATOR KITCHENAID KRFF707ESS01 "arrived on site to install previously diagnosed and ordered parts. I removed and replaced the modules in the ice maker housing and immediately after connecting them, all of the lights came on. No water leaks observed during service, job completed."
Near West Lake Hills, TX 78746
Luis
Job Details: 03/10/2019
REFRIGERATOR KITCHENAID KSSO48FTX04 "Arrived on site for no led panel and no ice. Panel reading door open diagnosed failed freezer light switch,switch engaged and unit reading door open. Removed faulty switch installed new switch powered unit on tested switch operation good lights powering off and panel shutting off as designed,due to failed switch icemaker not running through a cycle with new switch installed icemaker dumped ice and filled with water unit working as designed. ; used 1 12002646 (SWITCH) from stock"
Near Austin, TX 78717
Cliff
Job Details: 03/10/2019
VENTHOOD KITCHENAID KVWB406DSS1 Arrived on site to diagnose a vent hood with abnormal vibration. Found fan motor has broken parts on fan blade causing unit to vibrate at high-speed‘s. Replaced fan motor and tested unit. Found all is functioning properly at this time.
Near Waco, TX 76710
Al
Job Details: 03/10/2019
WASHER WHIRLPOOL WET4027EW1 "Arrived to inspect washer leaking water from underneath the center of the washer portion of the stacked unit. Confirmed the complaint and calls CS in office, who ordered parts for return service call.NEEDS MORE WORK ; saved tckt"
Near New Braunfels, TX 78132
Robert
Job Details: 03/10/2019
ICE MACHINE KITCHENAID GI15NDXZS2 Arrived on job for cleaning of icemaker. Icemaker only 6 months old. Explained cleaning prosecutors.
Near Round Rock, TX 78664
Tyler B.
Job Details: 03/10/2019
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for unit not draining, ran unit and found pump would receive voltage but not pump, removed pump found it seized, replaced drain pump and tested good. No leaks on site"
Near Manor, TX 78653
Cliff
Job Details: 03/10/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on site to diagnose a refrigerator that is not cooling. Tested unit and found compressor was not plugged in from factory causing unit not to run properly. Rewired compressor properly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78735
Luis
Job Details: 03/10/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 Arrived on site for freezing in fresh food. Replaced temp thermistor in fresh food powered unit on damper closing correctly
Near Austin, TX 78705
Scott
Job Details: 03/10/2019
DRYER WHIRLPOOL WGD8300SW1 "Arrived on site for dryer not starting .ran diagnostics cycle and got control error code . Replaced control a suit is now heating and tumbling . No lint build up at time of service.
Near New Braunfels, TX 78130
Robert
Job Details: 03/10/2019
DISHWASHER WHIRLPOOL WDF330PAHB1 Arrived on job to replace sump. After replacement test operation. No leaks detected at time of service.
Near Austin, TX 78738
Leonardo
Job Details: 03/10/2019
VENTHOOD KITCHENAID KXU8036YSS1 Arrived on site to replace housing. Opened bag and found housing damaged will need to order new housing. Ordering WPW10370649 housing office to reschedule next tech to please check part to make sure is not damaged before going out to customers house. ; ordrng 1 WPW10370649 (HOUSING )
Near Austin, TX 78750
Lou
Job Details: 03/10/2019
DISHWASHER MAYTAG MDB8959SFZ0 "arrived on site to inspect dishwasher not draining. Upon further inspection, I it the cancel button to engage the drain pump and it did not come on. I drained the remaining water from the unit and removed and replaced the drain pump. I tested the unit in diagnostics and it showed error codes F8E1 and F8E2. I cleared the codes and continued with testing. The unit operated as designed and the drain pump did as well. The customer provided proof of purchase. No water leaks observed during service, job completed."
Near Georgetown, TX 78633
Jonathan
Job Details: 03/10/2019
DRYER WHIRLPOOL WED5000DW2 "Arrived on site to install previous diagnosed part. Removed dryer drum and installed new. Inspected insulation. Tested unit, all tested good. Due to the coldness of drum recommended to wait 2 hours before use."
Near Round Rock, TX 78665
Jonathan
Job Details: 03/10/2019
REFRIGERATOR FRIGIDAIRE FFSS2315TS0 "Arrived on site for refrigerator display flashing H and not cooling properly. Measured temperature in FC at 21°. Gained access to evaporator and found ice buildup at top of evaporator but good frost pattern on evaporator. Found evaporator fan disconnected at quick connector. Connected fan and tested. Cycled ice maker and monitored. All tested good, no water leaks present."
Near Liberty Hill, TX 78642
Jonathan
Job Details: 03/10/2019
DRYER WHIRLPOOL WED4815EW1 "Arrived on site for dryer not starting. Tested voltage to unit and found none. Reset breaker and tested voltage, found within range. Tested dryer operation. All tested good. Called tech support and spoke Adrian. He advised to remove lint screen with unit running and found air blowing out. According to tech support air should be sucking in. Recommend to add a 90 angle vent and if breaker pops again to contact electrician. All else tested good. (SR# 7724326348)."
Near Lakeway, TX 78734
Luis
Job Details: 03/10/2019
REFRIGERATOR WHIRLPOOL KBSD612ESS01 "Arrived on site for damaged bin,removed damaged bin installed new bin assembly found defective gasket on bin transferred gasket to bin checked bin operation unit working as designed."
Near Leander, TX 78641
James
Job Details: 03/10/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on site and found water dripping down into freezer from fresh food section. Removed door to deli drawer and found that the deli control harness is damaged due to a missing cover that holds it to the rail. I also found that the damper is not working properly in evap housing and the drain pan is bowed up in the middle and has frozen over causing water build up under drawer. Removed slab of ice and attempted to thaw ice in drain pain. Unit will need new drain pan, harness cover, harness and damper to repair; ordrng 1 CNOTE (AUTHO) and 1 W11093718 (ADAPTER) and 1 W11170612 (HARNESS) and 1 WPW10248595 (control)"
Near Austin, TX 78701
Luis
Job Details: 03/10/2019
REFRIGERATOR FRIGIDAIRE LFTR1814LWB "Arrived on site for no cool. Compressor and fans running removed evaporator cover,no frost on evaporator on,y on cap tube diagnosed refrigerant leak in system customer doesn’t want repairs collected service call fee"
Near Leander, TX 78641
James
Job Details: 03/10/2019
REFRIGERATOR WHIRLPOOL WRF540CWBM01 Arrived on site and installed new freezer door. Removed ice build up from freezer and verified proper seal at door gasket. Unit tests good. Job complete
Near Manor, TX 78653
Cliff
Job Details: 03/10/2019
RANGE WHIRLPOOL WFE515S0ES1 Arrived on site to diagnose a range with a loose handle. Found internal mounting screws for handle assembly loose. Tightened handle screws and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78759
Paul
Job Details: 03/10/2019
MICROWAVE WHIRLPOOL WMH32519FS0 Arrived onsite for the microwave giving an open/close door error message. I found the cavity light not coming on at all. I found the interlock switches failing and coming apart. I replaced the switches and the interlocks. I tested the unit and it is putting out 1000 watts and is working as designed. Call complete. Authorization Number WJ87Z00EPL1.
Near Round Rock, TX 78681
Cliff
Job Details: 03/10/2019
MICROWAVE WHIRLPOOL WMH53521HZ2 Arrived on site to diagnose a microwave with a surface light that will not turn on. Tested unit and found main control board shorted out. Replaced control board and tested unit. Found all is functioning properly at this time.
Near Burnet, TX 78611
Thomas L.
Job Details: 03/10/2019
RANGE GE JT3000SF3SS Arrived on site for unit door not sealing properly. The unit stopped working after the clean cycle was run. Found that the TOD has failed. The control board has failed. And the door latch is bent. Will need approval for cost of repairs.; ordrng 1 COSTAPPROVALNEEDEDPLEASE and 1 WB10X23814 (latch asm) and 1 WB24T10164 (switch high limit) and 1 WB27T11459 (overlay) and 1 WB27X25322 (control board t012 e)
Near New Braunfels, TX 78130
Robert
Job Details: 03/10/2019
WASHER WHIRLPOOL CAE2745FQ0 Arrived on job for complaints of not draining. Found 120v to pump. Replaced pump but still not draining. Found bad wire harness on second look will need replacement harness. Cannot find harness on parts list . ; saved tckt
Near Round Rock, TX 78665
Jonathan
Job Details: 03/10/2019
DISHWASHER WHIRLPOOL WDF330PAHS1 "Arrived on site for dishwasher not operating. Performed diagnostics mode and found and bad sump motor. Removed failed sump and installed new. Tested unit. All tested good, no water leaks present."
Near Burnet, TX 78611
Thomas L.
Job Details: 03/10/2019
WASHER GE GTW460ASJ8WW Arrived on site for noisy operation and unit not agitating properly. The unit is operating the delicate cycle at too high of an agitation speed. Will order control and replace it with the sensor at the same time as a pair. All water connections are dry.; ordrng 1 WH18X28176 (CONTROL)
Near Meadowlakes, TX 78654
Thomas L.
Job Details: 03/10/2019
DISHWASHER KITCHENAID KDTM354DSS5 Arrived on site and installed control and switch. F9 fuse failed instantly on power up of cycle. Will order control again and all components that can effect F9 fuse. Office will locate parts and reschedule with customer. 2 hour repair.; ordrng 1 2HOURREPAIR and 1 W10620296 (detergent dispenser) and 1 W10673255 (pump&motor) and 1 W10703867 (heater) and 1 W10914557 (pump-drain) and 1 W11100762 (HARNESS) and 1 W11177740 (CONTROL) and 1 WPW10327249 (water intake valve) and 1 WPW10469574 (vent)
Near Austin, TX 78732
Paul
Job Details: 03/10/2019
WASHER MAYTAG MVWB835DW3 Gate code #3014. Arrived onsite for the washer that is having hot water issues. Ms stated that when the unit is set to hot the water is good but when set to the next setting below hot the water temp is luke warm. I changed the valve housing out in the unit and tested the machine in test 51. All test passed and is working as designed. I explained to me again about the distance from the water heater to the washer could make a difference in the water temperature and advised running the hot water at the sink next to the washer before starting the washer. Call complete.
Near Austin, TX 78727
Lou
Job Details: 03/10/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ02 "arrived on site to inspect refrigerator mullion issue. I found that the top mount of the mullion had popped off. Upon further inspection, I found that the top mount that is on the left RC door was installed crooked and once the mullion was installed back on, it was causing a lot of stress on the mullion hinge and will eventually either pop off again or break. I am ordering the left RC door and another mullion along with a CNOTE-AUTHORIZATION. I went ahead and replaced the mullion for now due to the old part being badly warped/broken. I advised the customer that the door would take 6-8 weeks to arrive at which time the office would call and schedule return service. No water leaks observed during service.; ordrng 1 CNOTE (AUTHORIZATION ) and 1 W10915642 (dor-fip SS) and 1 WP12722815AP (rail-mulln)"
Near Austin, TX 78731
Paul
Job Details: 03/10/2019
DISHWASHER KITCHENAID KDFE104HPS0 Arrived onsite for the dishwasher not draining. I found a piece of glass wedged in the drain pump impeller stopping it from running. I removed the glass and tested the unit in the diagnostics cycle. The unit completed the cycle and worked as designed. There were no water leaks present at the time of service. Call complete.
Near Round Rock, TX 78665
Tyler B.
Job Details: 03/10/2019
REFRIGERATOR WHIRLPOOL WRS970CIDE01 "Arrived back on site for thermistor and fan install, removed bins and all ice and cleared EVAP, replaced therm and fan cover and tested good. No leaks on site"
Near Manor, TX 78653
Steve C.
Job Details: 03/10/2019
REFRIGERATOR WHIRLPOOL WRT318FZDB02 "Arrived on site to replace the compressor support bracket,two rollers and two rivets. Replaced all parts and tested the unit. Unit works properly and job complete."
Near Dripping Springs, TX 78620
Brandon
Job Details: 03/10/2019
REFRIGERATOR KITCHENAID KRMF606ESS01 "Arrived on site to replace parts ordered by previous tech, found cabinet to be bowed underneath the drip pan of fresh food section preventing unit from draining properly during defrost. Unit can not be repaired. SR# 7724335499"
Near Leander, TX 78641
James
Job Details: 03/10/2019
OVEN WHIRLPOOL WOS51EC0HS00 Arrived on site and found dent near bottom of outer glass. Replaced outer glass and installed new name tag. Door tests good. Job complete
Near New Braunfels, TX 78130
Diego G.
Job Details: 03/10/2019
DISHWASHER WHIRLPOOL WDF330PAHB1 Arrived on site. Checked for no operation issues. Found motor locked up not allowing unit to wash. Will need to order correct sump and motor. Rescheduled for 3/7/19; ordrng 1 W11025157 (SUMP AND MOTOR )
Near New Braunfels, TX 78130
Diego G.
Job Details: 03/10/2019
DISHWASHER WHIRLPOOL WDF330PAHB1 Arrived on site. Checked for no operation issues. Found motor locked up not allowing unit to wash. Will need to order correct sump and motor. Rescheduled for 3/7/19; ordrng 1 W11025157 (SUMP AND MOTOR )
Near New Braunfels, TX 78130
Diego G.
Job Details: 03/10/2019
DISHWASHER WHIRLPOOL WDF330PAHB1 Arrived on site. Checked for no operation issues. Found motor locked up not allowing unit to wash. Will need to order correct sump and motor. Rescheduled for 3/7/19; ordrng 1 W11025157 (SUMP AND MOTOR )
Near Austin, TX 78751
Steve C.
Job Details: 03/10/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM00 Arrived on site for the icemaker is not working. Found the icemaker been has ice but they’re small. Found the water dispenser flow is weak. Customer had a extra water filter. Install the water filter in the unit works properly. All water connections were dry at the time of service.
Near Austin, TX 78738
Luis
Job Details: 03/10/2019
ICE MACHINE KITCHENAID KUIC18NNZS0 "Arrived on site for no ice per customer unit was off no power to unit and would start. Powered unit on tested external drain pump loud odd noise at times from drain pump. Ran diagnostics weak frost pattern on evaporator. Ran unit through cycle after 15 min no ice formation on evaporator plate,no frost forming on bottom of evaporator plate diagnosed leak or restriction in system. Unit will need pump,evaporator,compressor and drier job will need 2 hrs for repairs need AUTHO ; ordrng 1 1901A (PUMP) and 1 2HRREPAIR and 1 TJ90SF8404 (ACCESS VALVE) and 1 W10843121 (DRIER) and 1 WPW10218037 (EVAPORATOR ) and 1 WPW10605286 (COMPREESSOR), states that autho needed"
Near Temple, TX 76502
Al
Job Details: 03/10/2019
REFRIGERATOR FRIGIDAIRE FGHF2366PF8A Arrived to inspect refrigerator making odd loud noise. Disassembled and replaced the thermostat on the unit and adjusted the back wall so it wouldn’t hinder the evaporator fan blades.Reassembled and unit tested as designed All water lines were dry at the time of service JOB COMPLETE
Near Austin, TX 78737
Leonardo
Job Details: 03/10/2019
DISHWASHER WHIRLPOOL WDT780SAEM2 "Arrived on site to test unit fro upper rack falling. Test unit and found broken adjusters, replaced adjuster kit .Test unit after replacing kit and unit test good job complete"
Near Austin, TX 78717
Lou
Job Details: 03/10/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1 "arrived on site to inspect dishwasher not draining. Customer advised they have a new disposal and I found that the knockout plug had not been removed. I removed the knockout and tested the unit and it operated as designed. I advised the customer to use rinse aid to help with the drying process. No water leaks observed during service, job completed."
Near Georgetown, TX 78628
Jonathan
Job Details: 03/10/2019
DRYER ROPER RED4516FW "Arrived on site for dryer not starting. Performed diagnostics and tested voltage to dryer at outlet and found none. Reset breaker and tested voltage, found none. Tested at terminal block and found none. Customer need to contact electrician. Inspected unit and tested door switch. All tested good."
Near New Braunfels, TX 78130
Diego G.
Job Details: 03/10/2019
RANGE WHIRLPOOL WFE515S0ES1 "Arrived on site. Checked for gasket issues. Found gasket not secured on frame allowing hot air to escape. Repositioned gasket and tested, all functions tested OK.Job complete"
Near New Braunfels, TX 78130
Diego G.
Job Details: 03/10/2019
RANGE WHIRLPOOL WFE515S0ES1 "Arrived on site. Checked for gasket issues. Found gasket not secured on frame allowing hot air to escape. Repositioned gasket and tested, all functions tested OK.Job complete"
Near New Braunfels, TX 78130
Diego G.
Job Details: 03/10/2019
RANGE WHIRLPOOL WFE515S0ES1 "Arrived on site. Checked for gasket issues. Found gasket not secured on frame allowing hot air to escape. Repositioned gasket and tested, all functions tested OK.Job complete"
Near Killeen, TX 76542
Arthur B.
Job Details: 03/10/2019
MICROWAVE WHIRLPOOL WMHA9019HV1 Arrived onsite for customer complaint of OTR microwave display not coming on. Found display on door faulty. Removed and replaced door. Unit now comes on as intended. No other issues found. All water connections were dry at time of service.
Near Austin, TX 78746
Kevin
Job Details: 03/10/2019
OVEN KITCHENAID KEBC208 "Arrived on site and disassembled both of them doors and clean food residue from interior glass
Near Round Rock, TX 78665
Tyler B.
Job Details: 03/10/2019
DISHWASHER WHIRLPOOL WDF330PAHS1 "Arrived on site for u it not washing, found pump motor bad. Replaced pump and motor and tested good, no leaks on site"
Near Austin, TX 78739
Brandon
Job Details: 03/10/2019
DISHWASHER WHIRLPOOL WDF520PADM5 "Arrived on site for customer complaint of unit not washing dishes, found bad wash motor, after replacing motor, unit tested good.
Near , TX 78666
Robert
Job Details: 03/10/2019
DRYER WHIRLPOOL WED75HEFW1 Arrived on job for complaints of dryer shutting off. Had customer demo her normal routine and found the customer holding butt too long .
Near Manchaca, TX 78652
Leonardo
Job Details: 03/10/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1 arrived on site to test unit for not draining. Test unit and found unit not filling with water and not draining. Put unit in test mode and unit still not advancing. Will need to order new W11306302 control board and new valve W10872255. Rescheduled for Thursday 3/14 customer wants last call of the day if possible 3-6 ; ordrng 1 W10872255 (VALVE INLET ) and 1 W11306302 (CONTROL)
Near Austin, TX 78734
Paul
Job Details: 03/10/2019
MICROWAVE KITCHENAID KCMS2055SSS0 Arrived onsite for the microwave that had a burning smell. I opened the unit up and inspected all of the electrical components and there was no sign of anything burning. The wall outlet looks good from the outside. I reinstalled the unit and tested it. The unit is putting out 1000 watts and is working as designed. Call complete.
Near Bee Cave, TX 78738
Leonardo
Job Details: 03/10/2019
DISHWASHER KITCHENAID KDTM404ESS3 Arrived on site to test unit for unit not draining. Test unit and found drain motor extremely hot not turning. Replaced drain pump test unit and unit draining correctly no leaks present at this time.
Near Austin, TX 78717
Lou
Job Details: 03/10/2019
MICROWAVE WHIRLPOOL WMH31017HS2 "arrived on site to inspect microwave not heating. Upon further inspection, the customer advised that the unit was heating, but it was intermittent. When I tested the unit, it showed error code F1E4. I followed the tech sheet in testing voltage at the ACU. I find that it only had 54V at the neutral when turning the unit on. I find that this unit has 4 switches ad t(e secondary door switch was bad. I am ordering both interlock/switches(4) and the main harness. Office to schedule return service due to parts being Expart. Unit was left unplugged for safety.; ordrng 1 W11252186 (INTERLOCK) and 1 W11252187 (INTERLOCK) and 1 W11300385 (HARNESS)"
Near Austin, TX 78749
Luis
Job Details: 03/10/2019
REFRIGERATOR WHIRLPOOL WRF736SDAM11 "Arrived on site for no cool,removed evaporator cover powered unit on no frost pattern on evaporator,replaced sealed system components vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good unit cooling down correctly"
Near Austin, TX 78737
Leonardo
Job Details: 03/10/2019
OVEN WHIRLPOOL RBD305PVS02 Arrived on site to remove board to get board sent to get rebuild.
Near Salado, TX 76571
Arthur B.
Job Details: 03/10/2019
OVEN KITCHENAID KEBS107SSS04 "Arrived onsite for customer complaint of wall oven not heating properly. Uninstalled unit and found bake element with no continuity. Removed and replaced bake element. Reassembled and tested. Unit now heats as intended. No other issues found."
Near Austin, TX 78737
Leonardo
Job Details: 03/10/2019
OVEN WHIRLPOOL WOS51ECOAS02 Arrived on site to test unit for no display. Test unit and found bad. Replaced fuse test unit and unit not heating test unit again and found bad tod. Test unit and unit heating correctly job complete
Near Austin, TX 78745
Robert
Job Details: 03/10/2019
WASHER WHIRLPOOL WTW4950HW1 Arrived on job for complaints of leaks. Ran test cycle and no leaks detected.
Near Austin, TX 78730
Luis
Job Details: 03/10/2019
REFRIGERATOR GE ZISB420DMA Arrived on site for no water during disassembly of unit to find cause of no water customer requested tech to leave and have prev tech PR return; saved tckt
Near Dripping Springs, TX 78620
Luis
Job Details: 03/10/2019
REFRIGERATOR KITCHENAID KFIS29PBMS03 "Gate code 9595.Arrived on site for noise complaint. At time of visit no noise, ran diagnostics no odd noise ran fan test passed no odd noise,ran compressor test no odd noise. Power cycled unit unit started cooling no odd noise during normal cool cycle"
Near Austin, TX 78704
Leonardo
Job Details: 03/10/2019
RANGE JENN-AIR JDRP548WP03 "Arrived on site to test unit for no power. Found breaker off to unit, turned breaker on and turned oven on and breaker turns off. Breaker looks weak when you turn it on it turns off by just touching it. Called contractor and they will have an electrician look in to it. Customer did not have copy of receipt spoke with erika and she will contact Ferguson and get the purchase date. Job complete did not collect any money."
Near Austin, TX 78731
Paul
Job Details: 03/10/2019
OVEN JENN-AIR JJW2427DB00 Arrived onsite for the oven that the interior light turns on by itself in the middle of the night. I checked the door for proper closure and I checked the door switch and found it cleaned and working as designed. I found the UI version 9.00. I found the serial number for this unit a little earlier than service pointer W11251040 has listed. I called techline and spoke with Rick SR# 7724336512. Rick stated at this point to change the UI. Ordering W11236891 CONSOLE. RS for Thu 3/14.; ordrng 1 W11236891 (CONSOLE)
Near Austin, TX 78738
Brandon
Job Details: 03/10/2019
REFRIGERATOR JENN-AIR JF42NXFXDE02 "Arrived on site to replace broken modules, once I replaced parts unit tested good."
Near Killeen, TX 76549
Al
Job Details: 03/10/2019
REFRIGERATOR FRIGIDAIRE LFTR2032TF Arrived to inspect refrigerator section of unit not cooling. Disassembled and noticed the evaporator motor was not working. Removed and replaced the evaporator motor. Reassembled and unit now cools the refrigerator section.JOB COMPLETE
Near Georgetown, TX 78628
Jonathan
Job Details: 03/10/2019
REFRIGERATOR WHIRLPOOL WRX988SIBW01 "Arrived on site for refrigerator ice developing in FC. Removed door and inspected found door panel separating and causing air to leak. Called service manager (DW) to see on part cost. Will need to replace door to correct failure.Added silicone to gap for temporary repair. Customer will contact Whirlpool to attempt to get coverage. All else checks good, no water leaks present."
Near Austin, TX 78758
Steve C.
Job Details: 03/10/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site for the unit will not drain. Tested the unit and found glass stuck on the pump. Found the pump has a electrical burnt smell. Replaced the drain pump and tested the unit. Unit works properly and all water connections were dry at the time of service.
Near New Braunfels, TX 78130
Diego G.
Job Details: 03/10/2019
WASHER WHIRLPOOL WETLV27HW0 Arrived on site. Check for Latch issues. Found the latch defective not allowing spin cycle. Will need latch assembly to repair unit. Reschedule for 3/12/19; schdld next appmnt for 3/12 TUE !
Near New Braunfels, TX 78130
Diego G.
Job Details: 03/10/2019
WASHER WHIRLPOOL WETLV27HW0 Arrived on site. Check for Latch issues. Found the latch defective not allowing spin cycle. Will need latch assembly to repair unit. Reschedule for 3/12/19; schdld next appmnt for 3/12 TUE !
Near New Braunfels, TX 78130
Diego G.
Job Details: 03/10/2019
WASHER WHIRLPOOL WETLV27HW0 Arrived on site. Check for Latch issues. Found the latch defective not allowing spin cycle. Will need latch assembly to repair unit. Reschedule for 3/12/19; schdld next appmnt for 3/12 TUE !
Near Pflugerville, TX 78660
Jonathan
Job Details: 03/10/2019
MICROWAVE WHIRLPOOL WMH53521HZ2 "Arrived on site for microwave vent hood light not working. Removed light and found bad bulb. Tested heating operation. Customer also stated that vent filter was to small. Explained to customer that they are all the same size. Tested venting operation.
Near Leander, TX 78641
James
Job Details: 03/10/2019
DISHWASHER AMANA ADB1400AGS1 Arrived on site and tested operation. Customer stated that the unit was not connected to the drain under the sink and caused water damage to the wood floor. I too photo of damage and verified all connections on unit. Ran diagnostics and found a fault for owi sensor failed calibration. Cleared fault and allowed unit to run diagnostics. I found no fault codes at the end of diagnostics and unit is working properly. Instructed customer on wash and dry performance recommendations. All water connections dry at time of service. Job complete
Near Austin, TX 78731
Paul
Job Details: 03/10/2019
WASHER WHIRLPOOL MHWE550WW01 Arrived onsite for the washer to replace the previous diagnosed parts. I replaced the bellow and the drain pump. I tested the unit in the auto diagnostics cycle and the unit displayed an F20 during step 4 because the hot water valve is letting a minimum amount of water in. The machine works fine in a regular cycle if warm or cold is selected. I explained this to ms. There were no water leaks present at the time of service.
Near Cedar Park, TX 78613
Cliff
Job Details: 03/10/2019
OVEN WHIRLPOOL WOS92EC0AS04 Arrived on site to diagnose an oven that is not turning on. Tested unit and found no response from controls or anything operational in unit. Checked thermal fuse and thermal fuse checked good. Also performed power checks and power is correct two unit. Replaced control panel clock board and found no change in unit. Main control also need to be replaced to complete repairs. Return date is set for 3/11/19 per homeowners request; ordrng 1 W10841692 (cntrl-elec)
Near Austin, TX 78731
Paul
Job Details: 03/10/2019
OVEN KITCHENAID KEBS107SSS02 Arrived onsite for the oven that makes a loud noise when used in convection mode. Ms stated the oven cooks very unevenly in the regular bake mode. I tested the oven in convection mode at 350 degrees. I found the convection fan with bad bushings and making noise once the oven reached set point temperature. I also found the temp running about 35 degrees too hot. I replaced the convection fan motor and calibrated the oven. I found a 20 degree positive offset in the control and changed it to 0 to test. The oven cycled between
Near Kyle, TX 78640
Robert
Job Details: 03/10/2019
DRYER WHIRLPOOL MEDX655DW1 Arrived on job for complaints of not starting. Found fuse open and vent blocked.
Near Georgetown, TX 78626
Arthur B.
Job Details: 03/10/2019
DISHWASHER WHIRLPOOL WDT720PADM3 "Arrived onsite to install new manifold and sump n motor to dishwasher from prior tech’s diagnosis. Removed and replaced both sump n motor and water feed tube. Reassembled and tested unit. Unit fills,washes,drain and heats as intended. No water leaks found a time of service.
Near Austin, TX 78758
Steve C.
Job Details: 03/10/2019
WASHER WHIRLPOOL MVWX655DW1 Arrived on site to replace the control board due to after replacing the valve the control board will not turn on. Replace the control board and calibrated the unit. Unit works properly and all water connections were dry at the time of service.
Near Austin, TX 78728
Steve C.
Job Details: 03/10/2019
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Arrived on site for the unit LED lights will not turn on inside the refrigerator. Tested the unit and found the freezer LED light and the top fridge LED light is not working. Replace both led parts and tested the unit. Unit works properly and all water connections were dry at the time of service.
Near Marble Falls, TX 78654
Thomas L.
Job Details: 03/10/2019
ICE MACHINE KITCHENAID KUID308ESS2 Arrived on site for no ice conditions. Found transformer has failed and not powering up the pumps. Replaced the transformer and pump still will not run. As this unit is out of town I am taking the unit to the shop or bench work and testing.; saved tckt
Near Cedar Park, TX 78613
Lou
Job Details: 03/10/2019
RANGE KITCHENAID KDRS483VSS04 "arrived on site to inspect range oven not working. Upon further inspection, I placed the unit in diagnostics and it showed error code F2E1. I followed the tech sheet for error code F2E1 and I turned the power off the unit at the breaker box. Turned it back on and cleared the code and tested the small oven in Bake mode at 350 degrees. The unit operated as designed and maintained temps. The customer advised that they placed the small oven in self clean mode and halfway through it stopped and showed an error code. I contacted Techline and spoke to Rick and advised of the issues. Rick advised to check the wiring harness and door seal and make sure no warm air is escaping and make sure the wiring is good. He provided File #7724325119. I verified the door seal and the wiring harness and all were good. I advised the customer to contact the office should the issue occur again and to take a picture of the error code it shows, if any. No gas leaks detected during
Near Austin, TX 78723
Joseph C.
Job Details: 03/10/2019
DRYER WHIRLPOOL WED8500DW3 "Arrived on site for “thumping sound” complaint. Inspected unit, after disassembly, and found faulty centrifugal switch motor. Was not sent with motor. Rescheduled for 03/13.; schdld next appmnt for 3/13 WED !"
Near Austin, TX 78729
Lou
Job Details: 03/10/2019
RANGE WHIRLPOOL WFG530S0ES1 "arrived on site to inspect range cooktop burner not igniting. Upon further inspection, I found that the right front burner would ignite intermittently. I attempted to rotate the cap and clean the burner head and got the same results. I removed and replace the burner head and cap and tested and the unit operated as designed. No gas leaks detected during service, job completed."
Near Austin, TX 78704
Leonardo
Job Details: 03/10/2019
OVEN WHIRLPOOL KOCE500ESS07 Arrived on site to replace microwave door. Replaced door test unit and no damaged found on new door. Job complete
Near Leander, TX 78641
James
Job Details: 03/10/2019
WASHER MAYTAG MVWB835DW2 Arrived on site and tested operation. I found no function from drain pump and fault codes for failed drain. Upon inspection of pump I found the harness has broken in 2 and will require replacement. I will also install new pump and main control due to failure ; ordrng 1 W10777955 (lower harness)
Near Lampasas, TX 76550
Al
Job Details: 03/10/2019
WASHER MAYTAG LAT9605AAE "Arrived to inspect washer light indicator not going off and a loose panel. Confirmed the complaint and called the office and got authorization from AHS for timer installation. Removed and replaced the timer, reassembled unit and unit now operates as designed. All water lines were dry at the time of service."
Near Austin, TX 78747
Robert
Job Details: 03/10/2019
DRYER WHIRLPOOL GEW9200LW0 Arrived on job for complaints of no heat. Found bad relay on control. Replaced control and test.
Near Leander, TX 78641
James
Job Details: 03/10/2019
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Arrived on site and tested operation. I found the right door not closing properly and the door gasket is beginning to separate. Installed new closer and gasket. Tested operation and found unit working properly. Job complete
Near Georgetown, TX 78628
Jonathan
Job Details: 03/10/2019
WASHER GE WHRE5550K2WW Arrived on site for washer making banging noises and not spinning water out of clothes. Performed diagnostics mode and tested spinning operation. Removed agitator and ran spin cycle. Gained access to drive pulley and tested. Found failed mode shifter. Spoke with customer on on new washers. Paid service fee on credit.
Near New Braunfels, TX 78132
Diego G.
Job Details: 03/10/2019
RANGE WHIRLPOOL WOS51EC0AS04 Arrived on site. Was trying to verify warranty on unit with customer and he refused to Give me documentation that unit was covered under warranty. online it was showing out of warranty. Customer didn’t want me to take a picture of his closing papers and argued with me with it. Customer raise his voice and was cursing so I walked out. Please do not send me back. Job complete.
Near New Braunfels, TX 78132
Diego G.
Job Details: 03/10/2019
RANGE WHIRLPOOL WOS51EC0AS04 Arrived on site. Was trying to verify warranty on unit with customer and he refused to Give me documentation that unit was covered under warranty. online it was showing out of warranty. Customer didn’t want me to take a picture of his closing papers and argued with me with it. Customer raise his voice and was cursing so I walked out. Please do not send me back. Job complete.
Near New Braunfels, TX 78132
Diego G.
Job Details: 03/10/2019
RANGE WHIRLPOOL WOS51EC0AS04 Arrived on site. Was trying to verify warranty on unit with customer and he refused to Give me documentation that unit was covered under warranty. online it was showing out of warranty. Customer didn’t want me to take a picture of his closing papers and argued with me with it. Customer raise his voice and was cursing so I walked out. Please do not send me back. Job complete.
Near Austin, TX 78758
Steve C.
Job Details: 03/10/2019
DRYER WHIRLPOOL WED4815EW1 Live on site for the units were not tumble. Tested the unit and found the belt is broken due to the motor pulley broke in half. Will need to order the motor pulley and use the repair kit on the next visit. Will also need to order the motor and the blower wheel just in case if needed. Office will need to reschedule the customer due to the father has to look at his schedule at his house.; ordrng 1 279827 (motor!dryer) and 1 CNOTE (CNOTE) and 1 WP694089 (wheel) and 1 WP8066184 (pulley-mtr)
Near Seguin, TX 78155
Diego G.
Job Details: 03/10/2019
WASHER WHIRLPOOL WFC7500VW2 Arrived on site. Checked for drain issues. Found propeller for pump not getting up to speed allowing water not to drain out correctly. Stackable unit in a tight spot and will need 2 man and two hours for repair. Office to reschedule; ordrng 1 2MANJOB (2 MAN JOB ) and 1 ALLOW2HRS (ALLOW 2HRS )
Near Seguin, TX 78155
Diego G.
Job Details: 03/10/2019
WASHER WHIRLPOOL WFC7500VW2 Arrived on site. Checked for drain issues. Found propeller for pump not getting up to speed allowing water not to drain out correctly. Stackable unit in a tight spot and will need 2 man and two hours for repair. Office to reschedule; ordrng 1 2MANJOB (2 MAN JOB ) and 1 ALLOW2HRS (ALLOW 2HRS )
Near Seguin, TX 78155
Diego G.
Job Details: 03/10/2019
WASHER WHIRLPOOL WFC7500VW2 Arrived on site. Checked for drain issues. Found propeller for pump not getting up to speed allowing water not to drain out correctly. Stackable unit in a tight spot and will need 2 man and two hours for repair. Office to reschedule; ordrng 1 2MANJOB (2 MAN JOB ) and 1 ALLOW2HRS (ALLOW 2HRS )
Near Austin, TX 78739
Kevin
Job Details: 03/10/2019
DRYER GE DSXH47EG0WW "Arrived on site for complaints of not working. Replaced the dryer thermistor, and this had no effect. User interface is on an interior light is also on, selections can be made but cycle does not start. Will need to bring back a new control board to correct issue; ordrng 1 WE19X10080 (control board asm)"