Near Georgetown, TX 78633
Jerry C.
Job Details: 11/08/2018
REFRIGERATOR JENN-AIR JFC2089BEP01 "JFC2089BEP01 Arrived to inspect noise. I found the unit rattled and it was a sound consistent with compressor vibration. I found the lower unit pan making slight contact and vibrating against the floor. The leveling legs were not set and I leveled and squared the chassis, stopping the vibration noise. I corrected an outward tilt of the fc door and lubricated the slides. Operational test good, no leaks observed during service."
Near Georgetown, TX 78633
Jerry C.
Job Details: 11/08/2018
REFRIGERATOR WHIRLPOOL WRS571CIDM01 "WRS571CIDM01 Arrived to inspect cooling issue. During placement of my thermocouple I discovered the back panel of the FC coated in frost, denoting a frost filled evaporator. FC temp was 10 and RC 44. I found no cause for the ice and it did occur when the customer was away for several weeks. I advised the customer on defrosting the unit at their earliest convenience and discussed the use of towels to catch any water that may overflow the condensate pan. I verified all other functions present, including a properly working defrost system. No leaks observed during service."
Near Kyle, TX 78640
Kevin
Job Details: 11/08/2018
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site and attempted to replace bracket and found that plastic clip that holds drawer slides in place is broken, Bonnie to bring back a Nother brackets and have the other one on hand as well to ensure a repair on the next visit; ordrng 1 W10625069 (bracket) and 1 W10625070 (bracket)"
Near Holland, TX 76534
Al
Job Details: 11/08/2018
REFRIGERATOR/TOP GE GDE25ESKSS Arrived to inspect (DOOR / HANDLE ISSUES~REFRIGERATOR DOOR DOES NOT CLOSE OR SEAL PROPERLY PURCHASED 8 29 2018) discovered door was installed improperly. This was causing door RF door not to shut properly. All screws were loose and had to be tightened. Customer lost food because of the door not closing properly. Door was adjusted and screws were tightened. All water lines were dry. JOB COMPLETE
Near Austin, TX 78739
Brandon
Job Details: 11/08/2018
REFRIGERATOR KITCHENAID KSCS23FTSS02 "Arrived on site for customer complaint of compressor turning on and off, found unit was not plugged in all the way . I plugged unit in, tested fans and compressor, unit tested good."
Near Dripping Springs, TX 78620
Brandon
Job Details: 11/08/2018
DRYER WHIRLPOOL WED4815EW1 "Arrived on site for customer complaint of dryer not working, found thermal fuse to be bad, I replaced fuse unit tested good, instructed customer to check vent"
Near New Braunfels, TX 78130
Diego G.
Job Details: 11/08/2018
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site. Checked for no cooling issues. Found temperature a refrigerator at 57° and zero in the freezer. Found evaporator frosted over completely I will need evaporator harness to repair unit. Re-scheduled for 11/12/18; ordrng 1 W11087438 (EVAP MOTOR HARNESS )
Near New Braunfels, TX 78130
Diego G.
Job Details: 11/08/2018
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site. Checked for no cooling issues. Found temperature a refrigerator at 57° and zero in the freezer. Found evaporator frosted over completely I will need evaporator harness to repair unit. Re-scheduled for 11/12/18; ordrng 1 W11087438 (EVAP MOTOR HARNESS )
Near New Braunfels, TX 78130
Diego G.
Job Details: 11/08/2018
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site. Checked for no cooling issues. Found temperature a refrigerator at 57° and zero in the freezer. Found evaporator frosted over completely I will need evaporator harness to repair unit. Re-scheduled for 11/12/18; ordrng 1 W11087438 (EVAP MOTOR HARNESS )
Near West Lake Hills, TX 78746
Kevin
Job Details: 11/08/2018
WASHER UNKNOWN AWN432SP113TW04 "speed queen washer, arrived on site I am found out water is not entering, confirmed water pressure is good it source. Coldwater is operating properly that went hot water as requested thousand noise can be heard but there is no water entering the shame. Spoke with CS will need to bring back water valve and have temperature switch on hand if needed. Quoted customer for repair. ; ordrng 1 201304P (WATER VALVES) and 1 35115 (switch,temp.)"
Near Cedar Park, TX 78613
Lou
Job Details: 11/08/2018
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "arrived on site to refrigerator freezing in drawer. Upon further inspection, the customer advised that she is having food freeze inside the deli drawer and on the shelf above the deli drawer. Using my multimeter, I placed my thermal lead inside the deli drawer and checked temp. My reading was 37 degrees. Using the same method I checked the rc section ad the fc section. My readings were 35 degrees in the rc and 8 degrees in the fc. I placed the unit in diagnostics and tested mode 3 and checked the damper and found that the damper door does not close. I removed and replaced the damper and tested again and it is operating as designed. I advised the customer of my findings and provided some use and care tips to help prevent the food freezing. No water leaks observed during service, job completed."
Near New Braunfels, TX 78132
Diego G.
Job Details: 11/08/2018
REFRIGERATOR MAYTAG MSD2650KEU Arrived on site.Check for no cool issues. Found leak on discharge line going to condenser. Will need condenser line and compressor to repair unit. Will need autho and allow 2hrs for repair. Office to reschedule; ordrng 1 67004700 (tube- disc) and 1 ALLOW2HRS (ALLOW 2HRS ) and 1 CNOTES (CNOTES )
Near New Braunfels, TX 78132
Diego G.
Job Details: 11/08/2018
REFRIGERATOR MAYTAG MSD2650KEU Arrived on site.Check for no cool issues. Found leak on discharge line going to condenser. Will need condenser line and compressor to repair unit. Will need autho and allow 2hrs for repair. Office to reschedule; ordrng 1 67004700 (tube- disc) and 1 ALLOW2HRS (ALLOW 2HRS ) and 1 CNOTES (CNOTES )
Near New Braunfels, TX 78132
Diego G.
Job Details: 11/08/2018
REFRIGERATOR MAYTAG MSD2650KEU Arrived on site.Check for no cool issues. Found leak on discharge line going to condenser. Will need condenser line and compressor to repair unit. Will need autho and allow 2hrs for repair. Office to reschedule; ordrng 1 67004700 (tube- disc) and 1 ALLOW2HRS (ALLOW 2HRS ) and 1 CNOTES (CNOTES )
Near Cedar Park, TX 78613
Lou
Job Details: 11/08/2018
RANGE WHIRLPOOL WFG505M0BS2 "arrived on site to inspect range heat too hot and making microwave handle hot. Upon further inspection, the customer advised test when she cooks on the cooktop, the microwave handle gets extremely hot and that she has burned her fingers. I pulled the microwave model number on Service Matters and checked the specifics on installation and found that the unit should be 30 inches from the top of the microwave to the top of the cooktop and 66 inches from the top of the MW to the floor. My measurements were 36 1/2 inches from the top of the MW to the top of the cooktop and 72 inches from the top of the MW to the floor. It’s well within the specifics. The size of the microwave is 16 1/4 inches in height and 29 7/8 inches in length which is the demensions as designed. Using my tape measure, I place the end on the cooktop and advanced it up the front of the microwave to show that the front burners are well in front of the microwave and even with the venthood fan on
Near Austin, TX 78717
Lou
Job Details: 11/08/2018
WASHER WHIRLPOOL WTW7000DW0 "arrived on site to inspect washer with a water fill issue. Upon further inspection, I placed the unit in diagnostics and it showed error code F0E3. I cleared the code and continued with testing. The unit operated as designed. I placed the unit in manual test mode and tested the water valves and found that the cold water valve was slow to dispense and would continue to run even after the valve was shut off. I tested the hot water valve and it too was slow to start, but in the end after the valve was turned off, the water continued flowing. I removed and replaced the water inlet valve ad tested and the unit operated as designed with no error codes in the end. I advised the customer of my findings and repairs. No water leaks observed during service, job completed."
Near Cedar Park, TX 78613
Lou
Job Details: 11/08/2018
COOKTOP WHIRLPOOL GLS3064RS01 "arrived on site to install previously diagnosed and ordered parts. I removed and replaced the spark modules for the back two burners left and right side. I tested the unit and all four burners operated as designed. No gas leaks detected during service, job completed."
Near Buda, TX 78610
Leonardo
Job Details: 11/08/2018
DISHWASHER WHIRLPOOL WDF320PADS3 Arrived on site to test unit for not washing. Found bad motor was send wrong motor ordering new sump and motor W11025157. Dona will put this call as first call of the day tomorrow. ; ordrng 1 W11025157 (SUMP AND MOTOR )
Near Austin, TX 78748
Leonardo
Job Details: 11/08/2018
COOKTOP JENN-AIR JED8430ADB Arrived on site to replace switch and sleeve. Found switch to cross over but not correct cross over. Took pictures of parts. Will need different fan switch ; saved tckt
Near Austin, TX 78759
Paul
Job Details: 11/08/2018
COOKTOP JENN-AIR JED8430ADB Arrived onsite for the cooktop to finish troubleshooting and replace the needed diagnosed defective parts. I found the RF infinite switch shorted out between L1 and L2 in the switch internally. I replaced the switch and tested all 4 burners and the unit is working as designed. I charged the customer the remaining SWITCH. Call complete.
Near Austin, TX 78735
Kevin
Job Details: 11/08/2018
WASHER WHIRLPOOL LSL9345EQ0 "Arrived on site and and set unit onto Spincycle and it is making a very loud noise and basket is not moving, spoke with GC and noise can only be brake and drive tube, gearcase has already been replaced. No water leaks from connections at time of service.; ordrng 1 3360629 (gear case) and 1 W10820043 (brake & drive tube)"
Near Austin, TX 78759
Paul
Job Details: 11/08/2018
DISHWASHER WHIRLPOOL WDF130PAHB0 Arrived onsite for the dishwasher not drying the dishes. I ran diagnostics and checked stored error codes. There were no stored codes and the unit completed the cycle and worked as designed drawing 8.4 amps with the heater energized in the wash cycle and at the start of the dry cycle. This unit is not manufactured with a automatic rinse aid dispenser. I went over detergent use with the customer. I went over cleaning the filters with the customer. There were no water leaks present at the time of service. Call complete. I called techline and spoke with Steve SR# 7723383691. Steve advised pods with rinse aid in them.
Near Austin, TX 78750
Paul
Job Details: 11/08/2018
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Arrived onsite for the refrigerator with a no ice condition and both sections not cooling properly. Ms stated both compartments had been cooling properly since I was here last but not much ice has been made. I found the ice bin completely full and showed ms. I checked the RC temp and it was at 37.7 degrees and the coil was clear. The FC temp was at -1.1 degrees. The ice maker had no error codes. I ran the harvest cycle and it dumped the ice. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
Near Austin, TX 78750
Paul
Job Details: 11/08/2018
WASHER MAYTAG MVWX655DW1 Arrived onsite for the washer making grinding and rubbing noises. Ms stated that she found out that the washer sounds normal but was concerned about green rubber type particles that had been coming out of the washer and into the clothes. I took photos of the green particles. I checked the tub and under the wash plate and it was clean. Ms stated that Customer Care told her that it was probably a releasing agent use on the mold when the tubs are made that probably wasn’t removed properly. I checked the unit for stored fault codes and there were none. I ran the auto diagnostics cycle and the unit sounds and works as designed. I called techline and spoke with David SR# 7723385763. David said he had never heard of this but documented my findings. Call complete.
Near Austin, TX 78757
Paul
Job Details: 11/08/2018
ICE MACHINE KITCHENAID KUIC15PHZS0 "Arrived onsite for the icemaker that the needs cleaning light remains on after a cleaning cycle was run and in a regular cycle the reservoir fills and it starts circulating then drains out. I found the WLS defective causing the cleaning cycle to get interrupted, the control defaulting to a 3 minute fill time, and causing the reservoir to drain in a regular cycle just like it’s stated in TSP# 10747218 I quoted the customer SENSOR . I replaced the sensor and tested the unit. The units water fill cycle cycled off on the sensor like it should. I set the unit in a cleaning cycle and explained to mr that the needs cleaning light should go out now and if not to give us a call because the control would need to be replaced. There were no water leaks present at the time of service. Call complete."
Near Austin, TX 78758
Paul
Job Details: 11/08/2018
DISHWASHER WHIRLPOOL WDF520PADB7 "Arrived onsite for the dishwasher with the door not closing correctly. Ms stated that the door really isn’t the issue but the machine leaks water. I found evidence of a field rat where it chewed up the sound barrier, the drain pump, and ate thru the sump. The sump and motor along with the drain pump will need to be replaced. From what I could see, all the hoses and the wire harness are good. I quoted the customer PUMP&MOTOR+ PUMP-DRAIN . Customer is going to replace the machine. Call complete."
Near San Marcos, TX 78666
Robert
Job Details: 11/08/2018
OVEN WHIRLPOOL WFG505M0BS3 Arrived on job for complaints of temperature too hi. Ran calibration to adjust temperature. No gas leaks detected. Job complete
Near Austin, TX 78723
Joseph C.
Job Details: 11/08/2018
WASHER WHIRLPOOL CAE2745FQ0 "Arrived on site for “dead unit” complaint. Inspected unit and could not get control to respond. Rear led was lit. Acquired approval from insurer, to change board. Removed and replaced board. Powered up unit and sparks came from behind control knob. Found no burned areas and all plugs making good contact. Ordering new control. No leaks detected, at time of service. Return for repairs on 11/13.; ordrng 1 W11188527 (W11188527)"
Near San Marcos, TX 78666
Robert
Job Details: 11/08/2018
WASHER GE GTW680BSJ0WS Arrived on job for complaints of not spinning. Ran diagnostics and got code #8 pressure sensor #16 slow drain #18 drain pump failed. Check pressure hose and cut tip to reseat to control also check for blockage. Run test #10 test sensor sensor test good. Run test#14 spin test good. No leaks detected.
Near Georgetown, TX 78628
Steve C.
Job Details: 11/08/2018
COOKTOP JENN-AIR JGCP536WP01 Arrived on site to replace the harness for the right front burner. Found the new part is incorrect and verified with Tommy. Will need to order the ignition harness and tech to verify part before scheduling customer.; ordrng 1 CNOTE (TECH2VERIFY) and 1 W10363277 (harns-wire)
Near Austin, TX 78745
Kevin
Job Details: 11/08/2018
WASHER MAYTAG MVWB725BW0 "Arrived on site and set washer into diagnostic cycle and found no saved error codes. Ran spin cycle and could detect the beginning of a bearing failure. Quoted customer for repair, bearing kit. customer will not be continuing with repair at this time, collected service fee."
Near Kyle, TX 78640
Leonardo
Job Details: 11/08/2018
COOKTOP GE JB968SOK1SS Arrived on site to replaced board. Replaced board test unit and broiler burned out. Replaced broiler element test unit and unit test good job complete
Near Austin, TX 78738
Cliff
Job Details: 11/08/2018
RANGE KITCHENAID KDRU783VSS03 Arrived on site to diagnose an oven that is throwing error codes and not operating. Tested unit and found communication error due to failed 30 inch oven appliances manager control. Replaced control and found oven now functional but oven light still not operating due to defective control. Re-ordering control and return date set for 11/13/18. Parts are covered by manufacturer five year parts warranty and only labor charges due from homeowner.Svc/Lbr; ordrng 1 W10876298 (cntrl-elec)
Near Bee Cave, TX 78738
Cliff
Job Details: 11/08/2018
REFRIGERATOR KITCHENAID KRFC704FPS00 "Arrived on site to diagnose a refrigerator that is not cooling properly. Found fresh food evaporator completely encased in ice due to a miscommunication with the controls and defrost sensor’s. Orion control, main control, and evaporator cover will need to be replaced to complete the frosting issue. Also noted odd behavior from UI during diagnostic test. User interface will need to be replaced as well to complete repair. Return date is set for 11/13/18. Advised homeowner to defrost unit at least 48 hours prior to service and had defrost waiver signed.; ordrng 1 W11039890 (cntrl-elec) and 1 W11167902 (COVER) and 1 W11169516 (CONTROL)"
Near New Braunfels, TX 78132
Diego G.
Job Details: 11/08/2018
MICROWAVE WHIRLPOOL WMH31017AS2 Arrived on site. Check for turntable issues. Found turntable and lightbulb not working. Verify no voltage going to light and turn table. Tested all switches all checked OK. Will need main board to repair unit.
Near New Braunfels, TX 78132
Diego G.
Job Details: 11/08/2018
MICROWAVE WHIRLPOOL WMH31017AS2 Arrived on site. Check for turntable issues. Found turntable and lightbulb not working. Verify no voltage going to light and turn table. Tested all switches all checked OK. Will need main board to repair unit.
Near New Braunfels, TX 78132
Diego G.
Job Details: 11/08/2018
MICROWAVE WHIRLPOOL WMH31017AS2 Arrived on site. Check for turntable issues. Found turntable and lightbulb not working. Verify no voltage going to light and turn table. Tested all switches all checked OK. Will need main board to repair unit.
Near Mountain City, TX 78610
Leonardo
Job Details: 11/08/2018
RANGE MAYTAG MER8775AS0 Arrived on site to test unit for no baking. Test unit and found broken bake element replaced bake element . Test unit by heating to 350 and unit test good job complete
Near Austin, TX 78749
Kevin
Job Details: 11/08/2018
WASHER WHIRLPOOL WTW7500GW0 "Arrived on site and found customer has a video of wash her during the agitation cycle making a clicking noise. The snow is is intermittent and was not duplicated when a load was started during the service call, the agitation cycle sounds normal. Spoke with tech line and they recommended replacing the slider and clutch SR7723385239 no water leaks from connections at time of service.; ordrng 1 W10447975 (slider) and 1 W10817398 (clutch)"
Near Marble Falls, TX 78654
Thomas L.
Job Details: 11/08/2018
WASHER WHIRLPOOL WTW8900BC0 Arrived on site for noise the operation. Found drain pump is noisy. Will do the washer repair on the return visit for the dryer as a customer needs to leave.; schdld next appmnt for 11/12 MON 8-12
Near Austin, TX 78748
Leonardo
Job Details: 11/08/2018
OVEN KITCHENAID KSEG700ESS2 Arrived on site to replace panel and fan. Replaced both parts test unit and unit test good job complete
Near Austin, TX 78733
Kevin
Job Details: 11/08/2018
DRYER WHIRLPOOL MED3500FW1 "arrived on site and found dryer is making a vibration noise while it is running added sound pads underneath motor mount and between fan shroud and cabinet bottom. Documented call with tech line SR7723383496 If this does not correct issue order, order ground, fan blade, and fan shroud will be needed. No lint found in dryer at time of service"
Near Austin, TX 78748
Leonardo
Job Details: 11/08/2018
DISHWASHER WHIRLPOOL WDF330PAHW0 Arrived on site to test unit for unit coming forward when door opens. Found unit had come off the brackets. Secured unit to brackets and cabinet unit not coming forward any more. Job complete
Near Austin, TX 78737
Leonardo
Job Details: 11/08/2018
MICROWAVE GE JE1540GV02 Arrived on site to to replaced all parts. Replaced diode and magnetron and capacitor and all 3 switches parts test unit and unit heating correctly job complete.
Near Temple, TX 76502
Al
Job Details: 11/08/2018
WASHER WHIRLPOOL Wtw8000BW0 "Arrived to inspect (NOT SPINNING OR RINSING) issue. Washer was put in diagnostic mode and displayed OL code. During test tub rubbed, made noise and will need a bearing job. Office to order (W10435302) & (W10447783). No leaks observed at the conclusion of service test mode. Zip tie applied to drain hoseCNOTE- PLEASE ALLOW 2 hr window and bearing kit for tech to complete service.; ordrng 1 CNOTE (PROVIDE 2 HOURS WINDOW AND KIT) and 1 W10435302 (BEARING ASSEMBLY) and 1 W10447783 (BEARING KIT/ TOOL)"
Near Austin, TX 78737
Leonardo
Job Details: 11/08/2018
OVEN WHIRLPOOL RBS307PVB03 "Arrived on site to test unit for turning off. Test unit and unit test good at this time. Test board and fuse and power coming in. Unit working as designed, advised customer to check electrical by getting an electrician to check junction and breaker"
Near Marble Falls, TX 78654
Thomas L.
Job Details: 11/08/2018
DRYER WHIRLPOOL WED8900BC Arrived on site to Test unit for filter issue. Found that the filter does not fit into the housing properly because the housing is bowed. Will order a new filter housing.; ordrng 1 W11117302 (grill-out) and 1 W11129408 (housng-out)
Near Austin, TX 78759
Paul
Job Details: 11/08/2018
REFRIGERATOR KITCHENAID KBRA20ERSS "Arrived onsite for the refrigerator to replace the previous diagnosed defective parts. I replaced the control, RC thermistor, and the dampener control. I tested the unit and it is working as designed. Call complete."
Near Austin, TX 78751
Joseph C.
Job Details: 11/08/2018
OVEN MAYTAG MGR6600FZ0 "Arrived on site for “broken inner door glass” complaint. Inspected unit and found back door glass shattered. Vacuumed shards from unit and installed new door glass. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near Austin, TX 78735
Luis
Job Details: 11/08/2018
REFRIGERATOR KITCHENAID KSCS23FTMS02 Arrived on site for no cool. Powered unit on found control shutting itself off diagnosed failed main control unit will need updated control kit. Return date set for sat 11/10; ordrng 1 CNOTE (LM ONLY) and 1 W10823803 (CONTROL )
Near Austin, TX 78723
Joseph C.
Job Details: 11/08/2018
REFRIGERATOR WHIRLPOOL WRF560SMYM05 "Arrived on site for “frost buildup, in freezer” complaint. Inspected unit and found bottom of door hitting bottom lip of freezer compartment. Raised door. Checked unit. Door is closing as designed. No leaks detected, at time of service."
Near Round Rock, TX 78665
Tyler B.
Job Details: 11/08/2018
REFRIGERATOR KITCHENAID KFIV29PCMS00 "Arrived on site for no ice, ran diag found unit ice level sensor faulted empty bus let and unit shows full. Ordering emitter and will use receiver on RV. No leaks on site ; ordrng 1 W10870822 (cntrl-elec ICE)"
Near Spicewood, TX 78669
Cliff
Job Details: 11/08/2018
RANGE WHIRLPOOL WOS51EC7HS00 Arrived on site to diagnose an oven with a damaged door. Tested unit and found door dented in the lower left-hand corner. Replaced outer door panel and name badge and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78745
Luis
Job Details: 11/08/2018
REFRIGERATOR WHIRLPOOL ET4CSKXKQ00 "Arrived on site for no cool in fresh food. Removed evap cover found fan not running voltage to fan diagnosed failed Evap fan motor. Found ice in drain and bottom of freezer compartment advised customer to defrost unit for 24 to remove blockage in drain. Installed new evaporator fan motor,powered unit on checked fan motor unit working as designed."
Near Georgetown, TX 78633
Tyler B.
Job Details: 11/08/2018
MICROWAVE WHIRLPOOL GMH3204XVS2 Arrived on site for broken handle. Gave customer a quote for handle
Near The Hills, TX 78738
Cliff
Job Details: 11/08/2018
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to diagnose a dishwasher that is not closing properly. Tested unit and found handle has come off due to defective set screws and handle assembly. Homeowner provided new handle. Installed new handle and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78723
Joseph C.
Job Details: 11/08/2018
MICROWAVE WHIRLPOOL WMH31017FS0 Arrived on site for “door close error” complaint. Inspected unit and found burned switches. Removed and replaced switches and interlocks. Installed two switches incorrectly and blew fuse. Removed and replaced fuse and corrected switches" unit is performing as designed.
Near Lakeway, TX 78734
Cliff
Job Details: 11/08/2018
REFRIGERATOR WHIRLPOOL GI6SARXXF04 Arrived on site to diagnose a refrigerator that is leaking. Tested unit and found drain grommet clogged. Replaced grommet with drain tube kit and tested unit. Found all is functioning properly at this time. No leaks were found at time of service. Drain kit
Near Austin, TX 78732
Cliff
Job Details: 11/08/2018
COOKTOP WHIRLPOOL SC8720EDB3 Went on site to diagnose a cooktop that is sparking when not in use. Tested unit and found no mechanical failures at this time. All parts and components are working properly. Advised homeowner on possible moisture build up inside switch which caused issue and has now dried out correcting failure. No repairs are needed at this time.
Near Harker Heights, TX 76548
Arthur B.
Job Details: 11/08/2018
REFRIGERATOR GE GNE26GSDDSS Arrived onsite for customer complaint of french door refrigerator not cooling in RC section. Found unit is cool but cooling fan not circulating air. Unit will need new cooling fan. Found fan is discontinued. AHS will attempt to locate part. OF to R/S. No water connected to unit.; ordrng 1 CNOTE (NEEDS AUTHO) and 1 WR17X13142 (evap cover asm ff) and 1 WR60X10357 (FF EVAP MTR)
Near Round Rock, TX 78665
Tyler B.
Job Details: 11/08/2018
REFRIGERATOR WHIRLPOOL WRX735SDHZ "Arrived on site for ice bucket suck and water build up on freezer gasket. Got ice bucket out, found ice maker not responding to test. R&R ice maker and tested good, found rails not fully installed, disassembled freezer sec. And reinstalled components as designed"
Near Temple, TX 76502
Al
Job Details: 11/08/2018
DRYER WHIRLPOOL WED4815EW "Arrived to inspect (Asset isn't heating well. Limited quantity of lint.) Tested the unit with the vent tester and discovered problem was not with the dryer, but with the ventilation system in the newly built house. Customer to contact builder for repair. All lint was cleaned while on-site. JOB COMPLETE."
Near Belton, TX 76513
Al
Job Details: 11/08/2018
WASHER WHIRLPOOL WFW96HEAC0 "Arrived on site for (NOW THE TIMER GETS STUCK AND THE UNIT IS RUNNING 45 MINUTES LONGER). Ran diagnostics test , unit showed no error codes. Customer did admit to filling soap dispenser up for each wash. Washer showed signs of excessive suds during diagnostic mode. Customer will cut back on soap use in the future. All water lines were dry at the time of service, no leaks observed. JOB COMPLETE."
Near Temple, TX 76502
Al
Job Details: 11/08/2018
DISHWASHER GE GSD2000G00WW "Arrived on site for (NOT STARTING ANY CYCLES- NOT FILLING W/ ANY WATER- NOT MAKING NOISES- UNIT WENT DEAD). Check underneath unit, also checked the breaker . Problem was with the breaker. Issue solved. All water lines were dry at the time of service. No leaks detected. No parts used. JOB COMPLETE."
Near Austin, TX 78748
Kevin
Job Details: 11/08/2018
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site and inspected refrigerator and found condensation immediately outside of diffusers, took one picture. Inspected gasket’s and sound freezer door gasket is not sitting properly, Took one picture. Will need to bring back a new door to correct issue, add silicon to perimeter of freezer door liner and replace diffuser. No water leaks from connections at time of service.; ordrng 1 LW11037733 (DOOR) and 1 W10605341 (WIRE ASSEMBLY ) and 1 WP482338 (adhesive) and 1 WPW10355585 (gasket-fip)"
Near Austin, TX 78738
Luis
Job Details: 11/08/2018
WINE COOLER WHIRLPOOL WUW55X24DS0 "Arrived on site for no cool. Removed compressor cover found no traces of dye,removed evaporator cover found no traces of dye on evaporator. Removed foil tape around heat exchanger found traces of dye on heat exchanger,called tech support,per tech support heat exchanger is a non serviceable part and is unrepairable. Whirlpool will contact customer 2-5 business daysFile #7723383243"
Near Round Rock, TX 78665
Tyler B.
Job Details: 11/08/2018
DISHWASHER WHIRLPOOL KDTE104ESS1 "Arrived on site for no wash and soap issues. Found unit heavily built with soap residue, found filters and spray arms clogged, ga e customer soap tips and started cleaning parts. Advised customer to keep running hot cycles in unit to clearer remains . No leaks on site"
Near Leander, TX 78641
Jonathan
Job Details: 11/08/2018
DISHWASHER WHIRLPOOL WDF130PAHB0 Customer needs to be reschedule. Only available Monday or Tuesday.; ordrng 1 SEENOTE (RESCHEDULE FOR MONDAY OR TUESDAY )
Near Hutto, TX 78634
Tyler B.
Job Details: 11/08/2018
WASHER WHIRLPOOL CAE2795FQ0 "Arrived on site for tub rim replacement. R&R rim and tested good, no leaks on site"
Near Spring Branch, TX 78070
Diego G.
Job Details: 11/08/2018
DRYER MAYTAG MEDB725BW0 "Arrived on site. Check for noise issues. Called ASURION TECH LINE and they are recommending replacing motor. ordering motor, blower housing, blower wheel and Pulley. Office to resch ; ordrng 1 8544737 (blower wheel) and 1 8544739 (pulley,blower hous) and 1 W10256512 (housing) and 1 W10448896 (motor-drve)"
Near Spring Branch, TX 78070
Diego G.
Job Details: 11/08/2018
DRYER MAYTAG MEDB725BW0 "Arrived on site. Check for noise issues. Called ASURION TECH LINE and they are recommending replacing motor. ordering motor, blower housing, blower wheel and Pulley. Office to resch ; ordrng 1 8544737 (blower wheel) and 1 8544739 (pulley,blower hous) and 1 W10256512 (housing) and 1 W10448896 (motor-drve)"
Near Spring Branch, TX 78070
Diego G.
Job Details: 11/08/2018
DRYER MAYTAG MEDB725BW0 "Arrived on site. Check for noise issues. Called ASURION TECH LINE and they are recommending replacing motor. ordering motor, blower housing, blower wheel and Pulley. Office to resch ; ordrng 1 8544737 (blower wheel) and 1 8544739 (pulley,blower hous) and 1 W10256512 (housing) and 1 W10448896 (motor-drve)"
Near Georgetown, TX 78628
Tyler B.
Job Details: 11/08/2018
DISHWASHER MAYTAG MDB7749SBM3 Arrived on site for pre diag parts replacement. R&R control and panel. Tested good. No leaks on site
Near Canyon Lake, TX 78133
Diego G.
Job Details: 11/08/2018
WASHER WHIRLPOOL WFW92HEFC0 Arrived on site. Check for dispenser issues. Found detergent not getting flashed into tub. Will need correct dispenser assembly and water valve. Rescheduled for 11/14/18; ordrng 1 W10247306 (valve) and 1 W10862190 (HOUSING ASSY)
Near Canyon Lake, TX 78133
Diego G.
Job Details: 11/08/2018
WASHER WHIRLPOOL WFW92HEFC0 Arrived on site. Check for dispenser issues. Found detergent not getting flashed into tub. Will need correct dispenser assembly and water valve. Rescheduled for 11/14/18; ordrng 1 W10247306 (valve) and 1 W10862190 (HOUSING ASSY)
Near Canyon Lake, TX 78133
Diego G.
Job Details: 11/08/2018
WASHER WHIRLPOOL WFW92HEFC0 Arrived on site. Check for dispenser issues. Found detergent not getting flashed into tub. Will need correct dispenser assembly and water valve. Rescheduled for 11/14/18; ordrng 1 W10247306 (valve) and 1 W10862190 (HOUSING ASSY)
Near Leander, TX 78641
James
Job Details: 11/08/2018
DISHWASHER GE PDT855SSJ0SS Arrived on site and tested operation. Found no function from ui. Inspected control and found to have failed. Installed new control and tested. Found drain pump has also failed and will require replacement. All water connections dry at time of service. Office to schedule return visit as the parts breakdown does not have part numbers; ordrng 1 CNOTE (DRAIN PUMP)
Near Georgetown, TX 78628
Tyler B.
Job Details: 11/08/2018
COOKTOP KITCHENAID KCED606GBL01 "Sr7723386390 arrived on site for unit not sitting flush, found unit raised in front right corner. Tried a number of adjustments to correct but found the burner box warped causing unit to pop up 7/16th of 1" . Burner box not service part . Spoke with TL took demanded pics in quick pics. SR# above"
Near Georgetown, TX 78628
Tyler B.
Job Details: 11/08/2018
REFRIGERATOR KITCHENAID KSCS25FKSS00 Arrived on site for no ice or water despensing. Found harness at freezer door hinge shredded. Advised customer it would need a door to fix. Customer will be replacing unit.
Near New Braunfels, TX 78130
Robert
Job Details: 11/08/2018
REFRIGERATOR MAYTAG MFI2269VEW1 Arrived on job for complaints of refrigerator not running. Found UI not allowing any functionality but keyboard working. Replaced main control and test refrigerator power on and started cooling.
Near , TX 78132
Robert
Job Details: 11/08/2018
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on job for complaints of upper rack pulling out. Found stoppers not locking in place. Replaced stoppers and test. No leaks detected
Near New Braunfels, TX 78130
Robert
Job Details: 11/08/2018
DISHWASHER WHIRLPOOL WDF130PAHS0 Arrived on job for complaints of not drying. Found water temperature low about 90. Recommended to be at 125. Ran diagnostics and heater working.
Near New Braunfels, TX 78130
Robert
Job Details: 11/08/2018
WASHER MAYTAG MVWC565FW1 Arrived on job for complaints of not spinning. Found lid lock not working. Replaced lid lock and test. Operation normal. Ran calibration and test for leaks. Job complete.
Near Leander, TX 78641
Jonathan
Job Details: 11/08/2018
OVEN GE JT3500SF2SS "Arrived on site to install previous diagnosed part. Gained access to fuse, removed fuse and installed new. Ran factory reset and tested unit. All tested good."
Near Round Rock, TX 78664
Wesley
Job Details: 11/08/2018
RANGE KITCHENAID KGRT607HBS6 Arrived onsite and determined bake Ignitor to be failing. Ordering bake Ignitor to repair. Also return tech to make sure wiring is secure to panel. F2 e0; ordrng 1 9782065 (igntr-oven)
Near Round Rock, TX 78665
Wesley
Job Details: 11/08/2018
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived on site and removed ice and heat treated unit gasket to repair gap. Also used silicon to improve seal. All checks good.
Near Canyon Lake, TX 78133
Diego G.
Job Details: 11/08/2018
DRYER WHIRLPOOL MED6000XW0 Arrived on site. Check for no operation issues. Found thermal fuse bad not allowing it to kick on. Being that we just came out and replaced repair kit only charged for part. thermal fuse. No leaks present. Job complete.
Near Canyon Lake, TX 78133
Diego G.
Job Details: 11/08/2018
DRYER WHIRLPOOL MED6000XW0 Arrived on site. Check for no operation issues. Found thermal fuse bad not allowing it to kick on. Being that we just came out and replaced repair kit only charged for part. thermal fuse. No leaks present. Job complete.
Near Canyon Lake, TX 78133
Diego G.
Job Details: 11/08/2018
DRYER WHIRLPOOL MED6000XW0 Arrived on site. Check for no operation issues. Found thermal fuse bad not allowing it to kick on. Being that we just came out and replaced repair kit only charged for part. thermal fuse. No leaks present. Job complete.
Near San Marcos, TX 78666
Robert
Job Details: 11/08/2018
RANGE WHIRLPOOL WFC150M0EW1 Arrived on job for complaints of light not working. Customer has changed bulb 3 times using correct bulb. Changed sock.
Near Leander, TX 78641
Jonathan
Job Details: 11/08/2018
DISHWASHER WHIRLPOOL KDTE404DSS0 "Arrived on site for dishwasher leaking. Removed outer door panel and kick plate. Performed diagnostics mode and monitor cycle. Found water leaking from vent. Removed vent and installed new. Found found buildup between water funnel and door. Removed food buildup. Per diagnostics mode and motor cycle. All tested good, no water leaks present at time of completed service. Spoke with customer on cleaning cycle."
Near Leander, TX 78641
Jonathan
Job Details: 11/08/2018
DRYER WHIRLPOOL WED4815EW1 Arrived on site for dryer starting but not tumbling. Gained access to pulley and belt and found broken belt. Installed new belt and tested unit. All tested good. Spoke with customer on user care guide.
Near San Marcos, TX 78666
Robert
Job Details: 11/08/2018
RANGE WHIRLPOOL RF3020XGW0 Arrived on job for complaints of burner light on and burner hot if oven on. Burner switch shorted keeping light on. Heat of burner from oven vent. ; ordrng 2 WP3148953 (switch-inf)s and 2 WP3149404 (switch-inf)s
Near Leander, TX 78641
Jonathan
Job Details: 11/08/2018
REFRIGERATOR WHIRLPOOL WRF555SDFZ07 "Arrived on site for refrigerator freezing items in RC. Performed diagnostics mode and tested fresh food thermistor and damper door. Found air escaping with control damper closed. Removed ice maker assembly and gasket folded over and not allowing damper to close completely. Adjusted gasket and tested damper control. Tested good. Spoke with customer on air flow and operation. All tested good, no water leaks present."
Near Austin, TX 78747
Kevin
Job Details: 11/08/2018
REFRIGERATOR WHIRLPOOL WRS325FDAW04 Arrived on site and inspected refrigerator and found the lights are on but it is not cooling and no fans are running. Replaced defrost control and there is still no function replaced thermostat and it will now run properly. Recommended to customer refrigerator be allowed to cool for at least 12 hours before food please put in it. No water leaks connections at time of service.
Near Horseshoe Bay, TX 78657
Thomas L.
Job Details: 11/08/2018
REFRIGERATOR KITCHENAID KRSF505ESS00 Arrived on site for no cool in either section. Tested unit in step 4 twice and the 3 way valve is not working properly. ; ordrng 1 3HOURSEALEDSYSTEM and 1 W10779331 (compressor) and 1 W11159142 (VALVE)
Near Horseshoe Bay, TX 78657
Thomas L.
Job Details: 11/08/2018
RANGE AMANA AKT3040E Arrived on site to replace left rear burner. The wrong burner was ordered. The right front burner was ordered. ; ordrng 1 WP32082801 (elmnt-surf) and 1 WP74011243 (switch- in)
Near Marble Falls, TX 78654
Thomas L.
Job Details: 11/08/2018
WASHER GE GFWH1200H0WW Arrived on site and replaced user Interface. The unit is supposed to power up and go into a mode to select the washer model. The new control would not power up and do that. All connections were correct. Unit will need another user interface. 2 man job. Office to reschedule; ordrng 1 2MANJOB (DRYER ON TOP OF WASHER. ) and 1 WH12X20814 (UI BOARD)
Near Round Rock, TX 78664
Wesley
Job Details: 11/08/2018
WASHER MAYTAG MVWC415EW1 Arrived on site and determined control to be failed and not sending any voltage to drain pump motor.
Near Leander, TX 78641
James
Job Details: 11/08/2018
RANGE KITCHENAID KGCU467VSS02 Arrived on site and tested operation. Found all flames to be blue and working properly. Customer stated that the unit had really small orange flames for about a week then the flames began working properly again. Found unit to be working properly at time of service and no issue found. Job complete