Arrived onsite for the microwave not turning on. During testing found that there is no power coming from the outlet. Found that the breaker was tripped. When I reset the breaker it tripped again with nothing plug into the outlet. Advised customer to call an electrician to check the breaker. Complete

Arrived on site for dishwasher leaking from the inlet valve. I inspected the unit and work area. I found the valve solenoid leaking when opening. I installed the new water valve. I tested the unit and found it filling and no leaking anymore. Job complete.

"Arrived on site to install previously diagnosed parts to resolve slow dripping water dispenser. Replaced rear valve only. Retested and found flow has increased. Removed filter and found good pressure without filter, but overall pressure is up. No water leaks found. All is working as designed. Calibrated measured fill. Call complete."

Arrived on job for complaints of not cleaning well. Found the sump screen blocked. Removed spray arm and sump cover to gain access to screen.

Arrived on site for washer making noise in spin cycle. Tested and inspected unit and found failed gearcase. Ordering needed part as well as associated parts in case needed. Authorization needed. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 W10528947 (Hub) and 1 W10836496 (Agitator) and 1 W10846191 (Washplate) and 1 W10772621 (Bolt) and 1 W11454372 (Gearcase) and 1 W10832724 (Motor) and 1 W10721967 (Cam) and 1 Seenote (Office to schedule) and 1 Seenote (Authorization needed)

"Arrived on site for ice build up and water leaking. Found ice build up on evaporator and in drain causing water to leak onto fresh food floor. Defrosted ice build up,checked water flow through drain,drain slightly has bend in middle section. Per service pointer,secured thermistor to correct location on suction line using a zip tie,secured evaporator to back liner wall with clamps and zip ties,reinstalled cover,secured cover with 4 screws,added shims to make drain pan level, hanged defrost setting to basic. used 1 Shims (Shims) from stock"

"Arrived on site to test unit for not cooling. Found compressor extremely hot. Compressor would start for a couple seconds then shut off. Replaced starter and cap, tested unit, unit still shutting on and off. Spoke with SS thread and recommend replacing compressor. Needing SS tech and 2 hrs on return visit. Office to reschedule.; ordrng 1 ACCESSVALVES (ACCESS VALVES) and 1 W10507884 (compressor) and 1 W11179385 (drier-tube) and 1 WP2188823 (evaporator)"

"Arrived on site for a refrigerator with the ice bin stuck and freezing underneath. Upon arrival customer had already thawed out ice underneath. The customer stated it has been making ice fine, but there is a slow drip into the IM. I put the unit into diagnostics mode and found the IM had an E2 error code for IM lost position and couldnt find home position. I ran a harvest and it harvested s designed. I then ran an IM fill it filled as designed. Upon further inspection I observed water dripping from the water dispenser as well. This is indicating a weeping valve. I gained access to the valve and ran fill test to make sure there were no leaks. No leaks observed at the time of service. The valve is working as designed. Call complete."

"Arrived on site to diagnose cooktop that had issues with right 2 burners. Removed cooktop and examined burners. Found the front right burner had an open coil causing it to fail. Rear right burner has burnt inner coil. Checked availability on parts and found we will have front right burner shortly, however right rear burner is showing 0 stock. Advised customer that getting rear right element has no ETA. Customer wants to proceed with front right small corner replacement, and will order right rear burner ; ordrng 1 WP8285938 (Right Rear Burner)"

"Arrived on site for customer complaint of oven still heating after customer shut unit down. I tested unit at 350 degrees, then canceled the oven and waited to see if temperature dropped, found unit is working as designed and the blower motor will stay on until cool down is complete.

Arrived on site to test unit for not cooling in RC. Found evap cover was extremely frozen over. Advised maintenance to unplug unit to allow for proper thaw.

"Arrived on site , replaced motor and blower wheel. Unit is now functioning normal. No lint build up at time of service. Job complete ."

"Arrived on job for complaints of not cooling. Found fans working but no compressor running. Inverter blinking code 4times for failed compressor. Confirmed the 120vac and 6vdc to inverter. Will need to replace compressor, inverter and heat exchanger. CS will look up remaining parts needed. Will need SS repair and tech to complete. ; ordrng 1 W10143759 (drier (service)) and 1 W10629033 (inverter box) and 1 W10841139 (compressor) and 1 W10913906 (coupler)"

"Arrived on site for customer complaint of unit not washing dishes, found diverter motor not reaching home position and wash motor failed.

"Arrived onsite for the refrigerator ice maker not making ice and cooling issues. Ran diagnostics and tested ice maker and fill test. It passed. There was no frost build up on evaporator cover. Temperatures are good. Ice box fan tested good , ice compartment thermistor tested good. Set the defrost to come on every 8 hrs. Could not find any issues with the refrigerator at this time .

Arrived onsite and found incorrect door in correct box. Ordering correct Kitchenaid door. Office to reschedule ; ordrng 1 W11400261 (Correct door)

"Arrived on site to diagnose freezer with ice building On ceiling. Found a small gap where gasket isnt lined up with liner. Door is tilting downward on the left side, making it hard to seal. Tried adjusting hinges and level and cant get door to level out. Ordering new door and hinges. Office to schedule. ; ordrng 1 WP2261963 (Upper hinge) and 1 WP2254618 (Lower Hinge) and 1 LW10599407 (Door) and 1 W10884775 (Badge)"

"Arrived on sote for ice build on on left side and icemaker tray not attaching to door. Replaced rail and bracket on left side,added grease to icemaker track,added sealer to liner gap,installed door checked door seal good checked icemaker track good."

Arrived on site for fridge dispensing water slowly. I inspected the unit and work area. I I tested the water dispenser and found it working slow. I the customer provided a new water filter. I installed the new water filter and tested the dispenser. It is now flowing properly.

Arrived on site to install previously diagnosed door switch. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.

Arrived onsite for washer leaking. Upon inspection I found the unit is working as designed. I ran a auto test and found no leaks. I ran manual and let the unit fill up as much as possible to try to recreate any leaks. I found the inlet valve would spray and droplets would form on the back wall and fall down. I noticed the front feet were all the way up and the basket was leaning forward slightly. I adjusted the feet so the basket leans back a little. I could not get the valve to spray anymore. No leaks detected during time of service. Job complete.

"Arrived on site for a dishwasher that was leaking. Upon arrival the customer stated that the unit was leaking bad enough to be going through the cabinet on the right hand side. He also stated it is an intermittent leak and it makes a loud sound as well. I gained access to the bottom of the unit and could see water marks everywhere indicating major leakage. I found a very very small amount of water buildup in the drain area but no active leak. I put the unit into diagnostics mode and found stored error codes F2E1 for stuck key and F5E1 for door switch open. I ran a diagnostics cycle and monitored the bottom of the unit and observed no leaks. I heard the loud sound at the start of the cycle when the motor initiated and it was a loud hum. I then gained access to the inner door and again observed no leaks. I used my mirror and walked around the sump seal and found no sign of leakage. Although the water marks indicate a potential sump leak. He unit was working as designed and I could not recreate the leak.; ordrng 1 WPW10531320 (Drain Pump) and 1 W11223838 (Toe Plate Insulation)"

Arrived onsite for washer with foul odor coming from the bellow. Upon inspection I found the bellow has black splotches around it. I cleaned out the bellow with bleach and water. After cleaning i put a cup of vinegar in the unit and ran a clean cycle. I advised the customer to use her afresh tabs once the vinegar clean is done and run a clean cycle again with just afresh. No leaks detected during time of service. Job complete.

Arrived on site to diagnose an ice machine that is over producing ice. Found bin thermistor out of range at low temps. Replaced thermistor and tested unit. Found all is functioning properly at this time and no leaks were found at time of service

Arrived onsite to install previously diagnosed parts. I installed the FC fan motor and tested function. The fan is working as designed at this time. I emptied the drain pan and ice maker to ensure no double fill. I advised the customer to monitor the unit over the next 24 hours to make sure the temps equalize. No leaks detected during time of service. Job complete.

"Arrived on site and inspected washer and found no saved error codes, ran all functions and manual diagnostic and everything checks good. Discussed correct loading procedures, correct detergent usage, and water level and wash expectations. Washer is operating correctly at this time, job complete"

Arrived on site to test unit for unit leaking. Found water coming from right side of the unit. Test unit and found unit door not sitting correctly making unit lean right. Secured door test unit and unit test good job complete.

"Arrived on site to install previously diagnosed and ordered parts. Due to the inlet valve leaking and the ice maker fill tube being damaged, I removed and replaced the valve and green tube and tested. Unit is operating as designed. No further water leaks observed during service, job completed."

Arrived onsite to replace fill valve. Replaced part. Tested unit. Unit tested good. No leaks at this time.

Arrived on site for dishwasher leaking. I inspected the unit and work area. I found the valve leaking and the supply hose rusting. I replaced the valve and the supply hose. I reassembled the unit and tested it. It is now working as designed. No water leaks detected.

Arrived on site to install previously diagnosed part. Removed spark module and installed new spark module. Powered up and still no ignition from bake or broil. Tested bake and broil harness at the spark module and I was getting 120v on broil but nothing from bake. Ordering a new control W10885069 to return and complete the repair. Also returning with all parts just in case. ; ordrng 1 W10885069 (Control)

"Arrived on site to diagnose dryer that was not heating. Ran unit and verified it is spinning but its not heating. Checked voltages at terminal block. Found 120v from L1 or L2 to ground, but if you run combined voltage you get 0. Checked voltage at the outlet and found same result. Customer will need an electrician to resolve, L1 and L2 appear to be sharing the same leg, which is resulting on the unit getting 120v total. Customer will follow up if issue persists after electrician repair."

Arrived onsite and found harness connection loose to CCU causing inconsistencies in selection response. Cleaned and secured connection. Unit is now operating as designed. Advised customer on repair. All checks good.

Arrived on job to replace control. After replacement test operation compressor started up. No leaks detected at time of service.

"Arrived on site to install previously diagnosed parts. Removed deli control, hv control, ice maker, dui control, and UI. Installed new deli control, hv control, ice maker, dui control, and UI. Controls all replaced due to the fridge cooling for 17 days as designed then on the 18th day fridge begins to fail. Freezer temps would get to 30s and fridge was getting up to the 50s. The only way to get the unit to function again is resetting the power. It will run anywhere from two days to seventeen days and fail. Fridge is cooling as designed at this time."

Arrived on site to test unit for f8e0 error code. Found and fan and also found shorted keypad. Will order new console. Will need to replace fan . ; ordrng 1 W10909669 (Console) and 1 W11107275 (Fan blower)

Arrived on site to test unit for upper spray arm broken. Replaced spray arm test unit and unit test good job complete.

Arrived on site to test unit for broken glass. Replaced glass,Test unit and unit test good job complete.

"Arrived on site and inspected dishwasher and found tub is slowly filling with water, took a short video. And that water valve is not closing properly and constantly seeping water into tub.

"Arrived on site and inspected disposal and found grinder is not properly attached to motor anymore and its not spinning correctly.

Arrived on site to test unit for drawer not closing all the way. Test unit and found glide was off. Secured glide test unit and unit test good job complete.

"Arrived onsite for unit not getting cold water. Upon arrival put unit in diagnostics and found stored error code for Long fill. Tested valve and found valve was failing. Replaced valve, tested unit and unit is functioning properly. No leaks present at this time. Job complete"

"Arrived onsite for dryer taking to long to dry. Upon inspection and use of ventilation tester found customer has external ventilation issues. When unit is not connected to vent hose, unit has good air flow. Instructed customer that the external ventilation system will need inspection and cleaning. Job complete"

"Arrived on site for not dispensing ice. Found coupling on shaft slipped causing g shaft not to engage ice bin,replaced shaft assembly tested ice dispenser unit working as designed."

"Arrived on site to inspect dishwasher door opening during cycle. Upon further inspection, I found the door strike bent downward and the unit mounting bracket not secured on the left. Also found the unit not level. Resecured the unit in the left mounting bracket, leveled the unit and adjusted the door strike and tested. Unit is operating as designed. Made recommendations for use and care, as well as, detergent and rinse aid use. No water leaks observed during service, job completed."

Arrived on site for filter cover being broken. I inspected the unit and work area.I found the filter cover miss molded and not holding closed. I replaced the cover and tested it. It is now staying closed and opening as designed. Job complete.

"Arrived on site for dryer making strange noise . Found left rear rollers had locked up . Replaced roller with kit ,also replaced all parts int kit . Lint free at time of service. Job complete."

"Arrived on site for Similar to before Ice melted in the Ice maker and then it stopped making ice. When this started it began to make noises. And eventually started shutting itself down periodically with a number 3 showing on the screen after confirming the PO POWER-UNEXPECTED SHUT DOWN, ICE MAKER-NOT MAKING ICE/MAKING ICE SLOWLY Error Code :3. Took temps in freezer and fridge. Temps were good. Plenty of ice in the ice maker. Placed in a forced defrost and never heard the element sizzling any water after five minutes. Removed main control and installed new main control. Fridge cooling as designed. Job completed."

"Arrived on site to inspect refrigerator interior lights not working. Upon further inspection, I found several lights out in the RC & FC sections. LED modules were recently replaced in this unit. I am ordering 10 LED modules, CNOTE-LSO PER CUSTOMER REQUEST/TRAINING and office to schedule return service. Upon return service, the 10 modules and LED control will need to be replaced. No water leaks observed during service.; ordrng 10 W11462342 (LED MODULE)s and 1 CNOTE (LSO PER CUSTOMER REQUEST/TRAINING)"

Arrived onsite for dispenser door not staying latched. Looked at door latch. Found that the actuator was missing. Replaced actuator. Unit tested good. No issues at this time. Job complete.

"Arrived on site for Knocking or Thumping Noise - Top Load Washer. Found basket was not centered and leaning towards the back of washer. Found tub ring wedged and stuck in the back metal panel. Removed tub ring and was able to remove from stuck position where it was wedged. Reinstalled tub ring and basket spins as designed. Placed in diagnostics and ran an automatic cycle. Washer completed all cycles without issue. Washer running as designed, but tub ring is damaged from being wedged underneath the metal panel and will need to be replaced. Ordering tub ring W10849477 to return and complete the repair. ; ordrng 1 W10849477 (Tub ring)"

Arrived onsite for wall oven that is losing temp or not staying at temp. Upon inspection I found the sensor connector had a wire backing out and not connecting with the control. I fixed the connector and began testing bake and broil functions. I found the broil element and relay working as designed. I tested the bake relay but found K2 showing no voltage then going up to 20 Vac I found K14 relay showing 240Vac indicating the K2 relay is failing and the control needs to be replaced. I am ordering the control (W10839510) and returning with other parts Incase needed. ; ordrng 1 W10839510 (Main Control)

"Arrived on site and inspected dishwasher and found saved error code 6/1, Found no water entering dishwasher. Removed valve and inspected it and found screen is completely blocked by debris/calcium residue.

Arrived on site to replace previously ordered parts for refrigerator. Replaced both dispenser paddles and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site for ice machine not making ice and only humming. I inspected the unit and work area. I found the unit under warranty. I found the unit humming. I tried to put it into diagnostics and found the UI not responsive. I gained access to the back of the unit and found it has a pump assembly. I unplugged the pump assembly and plugged the unit directly into the wall cutting out the pump. The unit came on. I out the unit into diagnostics and ran a function check. It operated as designed. The unit needs a new pump assembly. I am ordering the pump to complete the repair.; ordrng 1 W10825875 (Drain pump)

Arrived on site for washer not operating tested and inspected unit and found failed main control (See service pointer) unit is stacked and in very tight spot. Will need 2 man 2 hour job. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 WPW10367632 (RFI FILTER) and 1 W11046209 (Pump) and 1 W11044866 (Pressure switch) and 1 W11044834 (Valve) and 1 Seenote (2 man job) and 1 Seenote (2 hour job) and 1 Seenote (Office to schedule)

Arrived onsite for the F1E4 error code. Replaced control board and error code is gone. During testing found that the turn table was not turning and it was not heating. Found that the secondary switch was not making contact. Found that the cabinet was bent inward causing the issue.

arrived on site to test unit for no power. Test unit and found bad fuse. Replaced fuse test unit and unit heating job complete.

Arrived onsite and found unit operating with failing console. Replaced console. Unit is now operating as designed. Advised customer On repair.

Arrived on site to replace previously ordered parts for refrigerator..; ordrng 1 W11415785 (Tube)

Arrived on site to replace interface per previous tech. Removed interface to inspect connections and verify part is needed. Immediately found control board has a damaged relay(took pic). Did not install new interface to prevent damage. Ordering new control board and UI board. Office to reschedule. ; ordrng 1 W11333816 (UI BOARD) and 1 W11342846 (CONTROL)

Arrived onsite for refrigerator not dispensing ice properly. Upon inspection found ice bucket bar not in line with ice wheel. Disassembled bucket compartment and re assembled in line. Tested unit and unit is functioning properly. Unit is dispensing cubed and crushed ice. Job complete

Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker fill tube frozen over. Thawed tube and all is working properly at this time and no leaks were found at time of service.

Arrived onsite for questions about drying and provided customer instruct on best practice for improved drying results. Also advised customer on unit capabilities and design. All checks good.

"Arrived on site for fridge not cooling right. I inspected the unit and work area. I spoke to the customer and they stated that once they cleared out the freezer it started cooling properly again. I gained access to the evaporator and found a full frost pattern. I tested the thermistor, the defrost harness and the heating element I found all I. Good condition. I found the fan operating as designed. I spoke to the customer and determined the issue was because the freezer door wa not closed properly and causing condensation at the roof of the freezer. Job complete.

"Arrived on site for error code and cooling complaint. Diagnosed a defective evaporator fan motor,replaced fan motor fan powering on and error code no longer on display."

"Arrived on site to inspect dryer for not allowing a correct seal, upon inspection found the seal fraying and coming off the door, reattached seal with glue and let dry. Complete"

"Arrived onsite for refrigerator making loud noise. Upon arrival could not identify any abnormal noise. Disconnected unit for a few minutes then plugged back in to test startup amperage. Upon starting recorded .9-1 amp with no noise. Allowed unit to run over and hour, compressor did cycle a couple times and still no noise. Could not verify complaint or duplicate noise. Jo complete"

Arrived onsite for dishwasher not heating. Upon inspection of the diagnostics cycles I found the unit was filling washing and draining but there was no heat when called for after drain. There was also no amp draw from the heater When engaged. I could also see the heater looks visibly shorted or burnt. I quoted 210.44 + tax for svc fee parts(60.68) and labor(149.76) to replace the heating element. Ordering heater(W10518394 ) Office to R/S due to part availability. ; ordrng 1 W10518394 (Heater)

"Arrived on site to diagnose microwave oven combo that is making noise when oven is on. Found blower is rattling when its running causing excessive noise. Replaced blower and retested. Found blower is working as designed and no longer making noise. Found the convection element blown and fried 2 wires in the harness. Cut wires off and wire nutted to make sure no further damage can occur. Call complete."

Arrived onsite for the washer not working properly. Ran diagnostics and found errors codes F8E3 for overflow / suds . Ran a quick test and all functions tested good. Ran a normal cycle and washer tested good. Complete

"Arrived on site for customer complaint of sensor dry never shutting off, found the wire harness that plugs into the control board was not inserted all the way. I went ahead and replaced the cycling thermostat, unit tested good."

"Arrived on site for fridge leaking into fresh food section again . Evap not frozen over ,water pooling up under shelves on fresh food . Temps are normal. Removed drain tube ,very little water in tube . Found insulation in p-trap . Tried to run 3/8 water supply line up in drain ,couldn?t get line thru drain hole . No other leaks detected at time of service. Job complete"

Arrived onsite and found unit operating with normal valve noise. Advised customer on unit operation and design. All checks good.

Arrived on site and inspected microwave heating issues.Tested the unit with the 2 minute water cup test.Found the door is cracked in several spots not allowing it to close properly and heat the items.Unit will require the door assembly (WB56X10706) ; ordrng 1 WB56X10706 (Door Assembly)

"Arrived onsite to replace igniter. Replaced igniter, tested unit. Still did not work. Checked other fuses, fuses checked good. Upon further inspection. Found that the connector on the back of the timer was not connected properly to start unit to heat. Re connected wire. Tested unit. Uni this working at this time. Job complete"

Arrived onsite for belt screeching. Lubricated belt to eliminate noise. Unit is now operating as designed. All checks good.

"Arrived onsite for the oven not working. During testing found that the terminal block was damaged causing the issue. Wil need to replace the terminal block and harness, possibly the control board. Power cord will need to be replace which the customer will get and have ready for us when we return. Ordering parts and office to schedule ; ordrng 1 W11432568 (Control) and 1 W11134841 (Harness)"

Arrived on job for complaints of no ice. Found ice maker not dropping ice after it is frozen. Replaced icemaker. After replacement test operation. No leaks detected at time of service.

"Arrived on site on inspect unit for issues with temps, upon inspection found the UI blank but temps are correct, ordering UI to fix issues. Office to reschedule ; ordrng 1 W11319776 (UI )"

"Arrived onsite for refrigerator with ice maker wires freezing over. Upon inspection I found a ball of ice around the IM wires and they were hanging down on the bin. I found the ice maker tray had gotten stuck at some point it was misshapen and damaged, I inspected the hinge wires but found no breaks or shorts. I accessed the main control and verified voltage coming out to the ice maker. I recommended replacing the ice maker and going from there. The customer agreed so I replaced the IM and tested function. I found the inlet slightly spraying out and dripping down into the bin. I confirmed it was not frozen. It seemed like a water pressure issue so I went to the wall valve and turned down the pressure slightly. I tested the unit again and there is no longer water spraying out of the ice tray.No leaks were detected during time of service. Job complete."

Arrived on site two install wire nuts on the thermostat. Removed oven thermostat and spliced wires to wire not the wires together. Placed unit in our 375?F bake cycle. Unit got up to temp and did not flash the code. The customer did advise that 90% of the time the unit will not flash that error code but only once in a while will it be an issue. Advise customer to keep an eye on it and to call back and if they have further issues.

Arrived onsite for unit leaking.customer said they would see a leak of water near the front left of the unit had seen it only a few times with water. Saw no ice or water coming from the freezer or the water dispenser. Ordered evaporator try and water valve just incase. Could not get unit out of the wall as the unit was shimmed with a block on the right side. Took pic in quick pic. Spoke with customer on the issue. Need to request a 2MAN. Need customer to sign waiver disclosure upon return before proceeding any further. Office to reschedule.; ordrng 1 REQUEST (2MAN) and 1 W10865826 (valve) and 1 W11225840 (tray-evap)

Arrived on site to replace board. Test unit and found unit completely dead. Checked voltage and unit getting 118v. Found opened fuse will order new fuse magnetron and board and filter board. Office to reschedule. ; ordrng 1 W11160286 (Board) and 3 W11188752 (Fuse)s and 1 W11226475 (Magnetron) and 1 W10591655 (Filter board)

"Arrived on site to replace idler pulley, after replacing, unit tested good.

"Arrived on site to diagnose an oven that will not turn on. Found main control shorted

"Arrived on site to install previously diagnosed and ordered part. Due to the sump/motor assembly failure, I removed and replaced the sump motor assembly and tested. Unit is operating as designed. No water leaks observed during service, job completed. Provided recommendations for use & care as well as detergent and rinse aid use due to customer having water softener system."

"Arrived on site to test unit for no ice production. Found ice maker harness was cut. Replaced ice maker and zip tied harness out of way. Tested unit, unit works good. No leaks detected. Job complete."

"Arrived on site to diagnose a microwave that isn't constantly starting. Found no failures to unit at this time, and advised customer on best drop door microwave operation to prevent issues."

Arrived on site for microwave showing some kind of code. I inspected the unit and work area. I found the display only showing partial display and going into diagnostics mode. I power cycled the unit and found it working again. I inspected the wiring and interlocks. I found them in good condition. I replaced the main control and retested the unit. I found it working as designed. Job complete

"Arrived on site to inspect dishwasher not working. Upon further inspection, I found the unit non-responsive. Checked voltage at outlet and got 120V. Inspected the junction box and found the neutral wire not installed correctly (photo). Removed both the black and white wires and placed connectors on the wires (photo) and re-wired the unit. Tested the unit in diagnostics and and unit is operating as designed. No water leaks observed during service, job completed."

Arrived onsite for door to unit being crooked. Looked at the door and noticed the door was not sitting properly. Took door off and re aligned door. No issues at this time. Job complete

"Arrived on site to inspect fridge for not allowing cooling in upper cab area. Office to reschedule ; ordrng 1 DEFROST (DEFROST )"

"Arrived on site to inspect dishwasher upper rack issues. Upon further inspection, I found the right adjuster wheel of the upper rack broken and the rack falling at the front right corner. I am ordering the adjuster kit, but in the meantime, I made a temporary repair on the wheel to hold the rack up until we can return to repair with parts. I used a ziptie to hold the wheel in place and keep the rack from falling off the rail. Office to schedule return service. No water leaks observed during service.; ordrng 1 W10712395 (Adjuster kit)"

"Arrived on site and inspected side by side refrigerator cooling issues in the fresh food section.Confirmed the complaint and removed and replaced both the damper and main control.Seems as if the damper door was open, but no cold air was entering the fresh food section.Customer told to wait approximately 24 hours and if the unit isnt cooling to advise the office.Customer advised the ice maker is also not working and needs a new one.I confirmed and will be ordering the ice maker after confirming it wasnt operating at all.Needs more work.; ordrng 1 WR30X10093 (ICEMAKER) and 1 Research (On possible reasons No cool air is flowing even with a new damper.)"

"Arrived on site for a washing machine that tripped a breaker. Inspected unit and work area. The customer advised that the unit only tripped a breaker once but happened sometime in the middle of the cycle. The customer advised that they did have their breaker recently replaced from an AFI breaker to an AFI/GFCI combo breaker. Placed unit in service diagnostics and found An F0 E3 (overload), F7 E0 (loss of power), and F2 E1 (UI stuck key) error codes. I ran the unit through an auto test and measured the amp draw off the power cord. The unit ran as designed without pulling over 1.7 A. I placed the unit in a manual high-speed spin and drain. The unit did not pull over 1.89 A. Had the customer placed a load inside the unit and ran it through a normal wash cycle. The unit did not pull over 2.2 A during agitation. Placed the unit in a drain and spin in the unit did not pull over 2.3 A. I called Techline and spoke to Ed SR# 7730452981. He advised that based on my findings, the issue would not be with the unit itself but either a fluke (due to it happening one time) or with the breaker, which was already replaced. He advised to make no repairs. Call complete."

Arrived on site to test unit for loud humming noise. Found noise coming from control. There is a relay vibrating causing noise and UI not lighting. Disconnected control and reconnected UI now has lights and is responding but noise is still present.Needing control to fix issue. Office to reschedule.; saved tckt

"Arrived on site for door issues and wheel base not attached to frame. Removed door replaced hing cam with correct screw,reinstalled door checked door operation good. Installed rivet on wheel base to frame."

Arrived on site to test unit for not cooling. Found compressor hot to the touch. Found compressor kicking on and off repeatedly. Condenser fan running as designed. Evap motor operating properly. Unit is receiving proper voltage. Replaced starter and cap with no improvement. Spoke with SS thread and verified compressor needs replaced. Needing sealed system tech and 2hrs on return visit. Office to reschedule.; ordrng 1 ACCESSVALVES (ACCESS VALVES) and 1 W10507884 (compressor) and 1 W11179385 (drier-tube) and 1 WP2188823 (evaporator)

"Arrived on site for refrigerant leak. Replaced evaporator and filter drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good."