Near Sun City, TX 78628
Al
Job Details: 12/27/2019
OVEN WHIRLPOOL WOS51EC0HS01 Arrived to inspect outer door on wall oven damaged.Confirmed the complaint and removed and replaced the outer door and name plate.Customer satisfied.Job complete
Near Lakeway, TX 78734
David Z
Job Details: 12/27/2019
DISHWASHER IKEA IDT930SAGX0 Arrived on site to diagnose a dishwasher with broken center rack parts. Found upper spray arm had 3 broken clips on the retaining collar and needs to be replaced. Manifold and support are all in good shape. Ordering 1 WPW10448645spray arm to ship directly to customer as they can just snap it in. No water leaks found at time. Call complete. ; ordrng 1 WPW10448645D2C (spray arm)
Near Austin, TX 78731
David Z
Job Details: 12/27/2019
REFRIGERATOR KITCHENAID KSSC48QVS02
Near Leander, TX 78641
Al
Job Details: 12/27/2019
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived to inspect F1E4 error code.Confirmed the complaint and checked the alignment of the cabinet and inspected the unit and found the cabinet was damaged in between the switches on the cabinet.Called Whirlpool Tech line and spoke with RICK SR#7726733600Advised the door was damaged where the door meets the switches causing the F1E4 Error.
Near Austin, TX 78753
Tyler B.
Job Details: 12/27/2019
DISHWASHER WHIRLPOOL WDT720PADM0 Arrived on site for pump and motor replacement. Was supplied with bare sump. Will need assy to complete ; ordrng 1 CNOTE (OFFICE RS ASAP ) and 1 WPW10671941 (pump&motor)
Near Round Mountain, TX 78663
Kevin
Job Details: 12/27/2019
WASHER MAYTAG MHW3505FW1 Arrived on site and inspected washer and found saved error code F5E3 multiple times. Put washer into a diagnostic cycle and it attempts to lock three times before giving error code. A new door lock will be needed to correct the issue. Will also have control on hand if needed. ordrng 1 W11201284 (CONTROL ) and 1 WPW10443885 (door lock)
Near Austin, TX 78732
David Z
Job Details: 12/27/2019
DRYER AMANA NED4655EW1 "Arrived on site to diagnose a dryer that was not drying clothes well. Performed diagnostics and found the dryer is getting hot as normal, but venting is clogged causing an airflow issue. Removed vent hose on rear of unit and found already amounts of lint in it. Parts are working as designed so no repair is needed. Customer will need to get with apartment to have dryer vents cleaned and unobstructed.
Near Austin, TX 78759
David Z
Job Details: 12/27/2019
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site to diagnose a dishwasher that was not cleaning dishes. Performed diagnostics and found F6E1 (no water) code. Checked unit and found was not turned on going to the unit. Turned water on and verified unit was working properly after. Advised customer on use and care guide. Advised to run hot water first and use high temp options / rinse aid. No water leaks found at time of service. Call complete.
Near New Braunfels, TX 78132
Robert
Job Details: 12/27/2019
DISHWASHER KITCHENAID KDTM404EBS3 "Arrived on job for complaints of hinge not working, upon inspection we found the hinges are bound with shipping stuffing, fixed stuffing and checked unbound hinge, worked correctly. Complete"
Near Austin, TX 78731
David Z
Job Details: 12/27/2019
WASHER WHIRLPOOL WFW90HEFC0 "Arrived on site to diagnose a washer that is still running and making noises after the cycle is done. Found that customer does have the fan fresh option enabled, which does tumble and have a fan running for up to 12 hours after cycle completes. Unit is operating as designed with that option enabled. Advised customer this must be disabled prior to starting a load or it will remain on by default.
Near Austin, TX 78731
David Z
Job Details: 12/27/2019
RANGE JENN-AIR JGS1450FP0 "Arrived on site to diagnose Range with an unknown error. Performed diagnostics and found F2E1 stuck key error present. Replaced UI control panel and LeD screen control. Retested unit and error no longer persists. All is working as designed. Ordering 5 W11028784 knob bezel as new control panel did not come with them, shipped direct to customer. Call complete; ordrng 5 W11028784D2C (bezel-knob)s"
Near Liberty Hill, TX 78642
James
Job Details: 12/27/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Arrived on site and found upper led module has one diode out and all tights in unit flickering. Installed new module and tested lights. Unit tests good. Job complete
Near Austin, TX 78736
Kevin
Job Details: 12/27/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site and dispensed 4 cups of water and did not find any dripping during service call. Inspected waterline connection at the top of the door and did not find any issues. A few drips after dispensing water is considered normal operation. No water leaks from connections at time of service, job complete."
Near Austin, TX 78738
Kevin
Job Details: 12/27/2019
ICE MACHINE KITCHENAID KUIC15NHZS0 "Arrived on site and found unit is powered off, customer says it never came out of a clean cycle. Cleaning needed light is still on. After turning on, ice machine began to cycle. Observed it until ice was produced,took one picture. Spoke with whirlpool tech line and they said cleaning cycle may have been interrupted. Possibly by drain pump, power outage, Or some other unknown factor. Passed on to customer that tech line recommends running the cleaning cycle again for the full 90 minutes, allowing ice machine to sit for at least 15 seconds afterwards before starting again on a normal cycle. This should clear the cleaning needed light that is still on. No water leaks from connections at time of service
Near Temple, TX 76504
Al
Job Details: 12/27/2019
WASHER WHIRLPOOL WFW5620HW0 "Arrived to inspect F8E1 error code.Customer advised this is an ongoing issue and happens intermittently.Called Whirlpool Tech line and spoke with DustinSR#7726530824Should be between 35-60 psiCode means it’s taking too long to fill.I checked the water at the faucets outside, but wasn’t able to check it at the valve due to value placement behind the unit.Pressures was 60 on both outside faucets, but unknown pressure at the source (washer).No parts on this date.All possible parts have been installed by previous tech’s.Job complete"
Near Liberty Hill, TX 78642
James
Job Details: 12/27/2019
RANGE BOSCH HBL5351UC/03 Arrived on site and found several lights dim and 4 are bright in clock.
Near Round Rock, TX 78664
Dylan T.
Job Details: 12/27/2019
WASHER MAYTAG MVWB835DW1 Arrived on site customer complaint was washing machine would not drain took the drain pump apart found there was some stuff stuck in there put it back together ran the unit everything else works as designed all lines are dry
Near Andice, TX 78628
James
Job Details: 12/27/2019
DRYER WHIRLPOOL WED5620HW0 Arrived on site and found unit still making a vibration sound when running. Unit will need vibration service kit to repair. ; ordrng 1 W11401018 (VIBRATION KIT)
Near Canyon Lake, TX 78133
Robert
Job Details: 12/27/2019
REFRIGERATOR JENN-AIR JFC2089BEM01 "Arrived on job for the fridge being too cold, upon inspection we found the thermistor was open for the fridge, replaced top control and retested, still open, replaced back main control, thermistor read correctly. Complete"
Near Cedar Park, TX 78613
Al
Job Details: 12/27/2019
MICROWAVE WHIRLPOOL WMH78019HZ0 Arrived to install previously ordered door.Was told to install and call whirlpool.Called Whirlpool and spoke with John ST#7726660262Couldn’t connect unit as is designed and was told to order W11188086Complete door to complete repair.Office to reschedule with customer when door arrives.PSP ITEM; ordrng 1 W11188086 (COMPLETE DOOR SUB PART FROM MARCONE )
Near Spicewood, TX 78669
Kevin
Job Details: 12/27/2019
OVEN JENN-AIR JMC2427DS01 "Arrived on site and found currently user interface is operating normally. It has already been replaced once in February. Customer says it will go blank and cycling power at the breaker brings it back. Spoke with tech line and they recommended inspecting wiring from P26 to j15, Took one picture. No obvious failure. Tech line wants harness and user interface replaced. SR7726734093. ; ordrng 1 W10524303 (COMMUNICATIONharns-wire)"
Near Austin, TX 78749
Leonardo
Job Details: 12/27/2019
OVEN WHIRLPOOL WOS51EC7HS00 Arrived on site to replace console. Replaced console test unit and unit test good job complete.
Near Briarcliff, TX 78669
Kevin
Job Details: 12/27/2019
DRYER SAMSUNG DV42H5200EF/A3 "Arrived on site and found dryer is rattling while running, took one video and sent to CS. Disassembled dryer and found bracket that Heating element attaches to is loose on one side. Sent video to CS, disassemble dryer and secured bracket and it is now back to its original amount of noise while running. Job complete"
Near Hutto, TX 78634
Dylan T.
Job Details: 12/27/2019
DISHWASHER MAYTAG MDB8959SFZ4
Near Round Rock, TX 78665
Dylan T.
Job Details: 12/27/2019
RANGE WHIRLPOOL WFG320M0BB2 Arrived on site did not have the correct part office and for me that there is not a cover for the lightbulb socket in the oven
Near Austin, TX 78703
Leonardo
Job Details: 12/27/2019
DISHWASHER WHIRLPOOL KUDE70FXSS5 Drain hose WPW10545278 and drain hose 8269144A and right hand 3 rack track WPW10195241 and left track WPW10195239 and door springs WP8270020 x2 needs autho office to reschedule ; ordrng 1 8269144A (DRAIN HOSE ) and 1 NEEDSAUTHO (NEEDS AUTHO ) and 2 WP8270020 (SPRINGS )s and 1 WPW10195239 (TRACK LEFT SIDE ) and 1 WPW10195241 (TRACK RIGHT SIDE ) and 1 WPW10545278 (DRAIN HOSE )
Near Austin, TX 78729
Andy
Job Details: 12/27/2019
MICROWAVE LG LMV1762ST.BSBELGA Arrived on site for microwave not heating. Upon arrival found model and serial number on unit does not match work order. Contacted office and was instructed customer will need to contact LG with correct information. No repairs are to be done at this time.
Near Wimberley, TX 78676
Robert
Job Details: 12/27/2019
REFRIGERATOR JENN-AIR JS48NXFXDE01 "Arrived on job for deli drawer improperly closing, adjusted rails to fix and drawer closed properly. Complete"
Near Lorena, TX 76655
Arthur B.
Job Details: 12/27/2019
REFRIGERATOR LG LSXC22426S/00 "Arrived onsite to install new compressor from prior tech’s diagnosis. Verified compressor and evaporator issues. Found good frost pattern forming. Advised customer, electrical issue. Ordering control and overload to complete repairUnit unplugged at this time.; ordrng 1 EBG60663229 (OVERLOAD) and 1 EBR83717502 (PCB MAIN)"
Near Georgetown, TX 78628
James
Job Details: 12/27/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site and tested operation. Found delay for door switches being recognized open. Placed into diagnostics and found no faults. Ran sealed system test and found delay in start of test. Removed deli control to test and found unit still has a delay. Found that switching valve is constantly moving as well. Unit has a failed ui and mother board. Unit may also need new deli control. Installed ui and mother board and tested operation. Unit tests good. Job complete
Near Georgetown, TX 78628
Al
Job Details: 12/27/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived to inspect closing issues on left door.Confirmed the complaint and removed and replaced the mullin.Reassembled and unit tested as designed.Customer has limited ability to open door properly and doesn’t have full strength.Customer instructed on proper opening of unit.Job complete
Near Austin, TX 78754
Tyler B.
Job Details: 12/27/2019
DRYER WHIRLPOOL WED4850HW0 Arrived on site for unit with burnt wires in power block. Was able to repair and replace block and tested good
Near Austin, TX 78758
Andy
Job Details: 12/27/2019
MICROWAVE FRIGIDAIRE LFMV164QF "Arrived on site for microwave not operating. Tested and inspected unit and found, failed switches, fuse and filter board. ; ordrng 1 5304472447 (filter) and 1 5304488359 (fuse) and 1 5304509457 (INNERLOCK)"
Near Manor, TX 78653
Tyler B.
Job Details: 12/27/2019
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Arrived on site for unit with broken filter cover, was not able to repair flap. Removed and replaced housing and tested good"
Near Waco, TX 76712
Arthur B.
Job Details: 12/27/2019
WASHER MAYTAG MVWB855DC3 Arrived onsite for customer complaint of top load washer not coming on. Found UI shorted. Removed and replaced UI assembly. Reassembled and tested. Unit now work as designed. No other tissues found. All water connections were dry at time of service.
Near Austin, TX 78750
Andy
Job Details: 12/27/2019
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Arrived on site for refrigerator not cooling. Tested and inspected unit and found RC and FC both warm, checked compressor amp draw and found 0.2 removed evaporator cover and found no frost pattern. Did sealed system pre check. Sealed system repair needed. Ordering needed parts. Office to schedule return trip. No water leaks present at time of service. 2 hour job.; ordrng 1 876765 (mtg kit) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (SEALED SYSTEM ) and 1 SEENOTE (2 HOUR JOB ) and 1 TJ90SF8404 (ACCESS VALVE ) and 1 WPW10143759 (dryer) and 1 WPW10466675 (compressor) and 1 WPW10608485 (evaporator)"
Near Austin, TX 78723
Scott
Job Details: 12/27/2019
WASHER AMANA NTW4516FW2 "Arrived on site for washer not starting . Ran diagnostics ,got latch error code . Unit wouldn’t lock . Replaced latch . Re ran diagnostics . Unit checked out normal no water leaks detected at time of service . Job complete ."
Near Georgetown, TX 78626
Dylan T.
Job Details: 12/27/2019
WASHER WHIRLPOOL WFW3090JW0 Arrived on site customer complaint was washer would not stop draining replace the pressure switch and control board still don’t fix the problem put it in test mode had two more error codes in the system called tech line they told me to replace the main control board in the back; ordrng 1 W11334214
Near Austin, TX 78735
Kevin
Job Details: 12/27/2019
REFRIGERATOR JENN-AIR JF42NXFXDW01 "Arrived on site and inspected refrigerator and found ice buildup on bottom of freezer blocking evaporator drain. Cleared all ice from freezer and use steamer to clear drain and it is now operating normally. No water leaks from connections at time of service, job complete"
Near Round Rock, TX 78665
Dylan T.
Job Details: 12/27/2019
OVEN WHIRLPOOL WOS51EC0AS04 Arrived on site customer complaint was oven will not heat or turn on or anything took it apart found it had a bad fuse
Near Georgetown, TX 78628
James
Job Details: 12/27/2019
ICE MACHINE KITCHENAID KUIA18NNJS11 "Arrived on site and tested operation. Found corrosion is also in harnesses to pumps and sensor. Unit will also need pumps and water level sensor to repair. Installed new pumps, sensor and harness. Tested operation and found unit working properly. Job complete"
Near Austin, TX 78724
Scott
Job Details: 12/27/2019
RANGE WHIRLPOOL WFC150M0EB3
Near Canyon Lake, TX 78132
Robert
Job Details: 12/27/2019
DISHWASHER WHIRLPOOL JDTSS244GL "Arrived on job for the dishwasher leaking while not operating, upon inspection we found the RO was attached in a Y underneath the sink, leaking water back into the sink. Instructed customer on proper plumbing. Complete"
Near Austin, TX 78747
Scott
Job Details: 12/27/2019
DRYER WHIRLPOOL WED8000DW4 "Arrived on site for dead dryer . Getting good voltage to outlet . Found after testing thermostats, fuses,,element . One thermostat was blowen . Replaced thermostat . Unit is still dead . Will need console and control ( ran without ) . Please call to set return .; saved tckt"
Near Austin, TX 78729
Andy
Job Details: 12/27/2019
DRYER WHIRLPOOL WED4815EW1 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Austin, TX 78704
Leonardo
Job Details: 12/27/2019
OVEN KITCHENAID KSGG700ESS0 Arrived on site to replaced panel and display board. Replaced both parts test unit and unit test good job complete.
Near Austin, TX 78759
Andy
Job Details: 12/27/2019
WASHER WHIRLPOOL WTW4955HW1 Arrived on site for washer over filling and grinding noise. Upon arrival customer informed me that issue is unit won’t spin and grinding noise. Performed automatic test cycle and all operations are normal are normal. Ran unit in spin and drain and all operations are normal. Asked customer to show on tub how high are they filling unit with clothes and customer showed almost all the way up. Instructed customer on use and care and practice for best performance. Customer asked to put clothes in and test in drain and spin. Did so and all operations are normal. No repairs are needed at this time. No water leaks present at time of service.
Near Austin, TX 78717
Andy
Job Details: 12/27/2019
RANGE KITCHENAID KCGS556ESS02 Arrived on site for cooktop flames too low. Tested and inspected unit and found all operations are normal. Adjusted flame size at customer request. Spoke with customer on use and care and practice for best performance. No gas leaks present at time of service.
Near Lorena, TX 76655
Arthur B.
Job Details: 12/27/2019
RANGE AMANA AER6303MFS2 "Arrived onsite to install new control panel,control and knobs. Removed and replaced all parts, reassembled and tested. All works as designed. No other issues found."
Near Wimberley, TX 78676
Robert
Job Details: 12/27/2019
WASHER MAYTAG MVWX655DW2 "Arrived on job for basket spinning incorrectly, replaced basket per diagnostic, calibrated and retested. Passed all tests. Complete"
Near Austin, TX 78745
Scott
Job Details: 12/27/2019
WASHER WHIRLPOOL CHW9160GW0 "Arrived on site , replaced dispenser housing ,drawer, handle . Ran diagnostics , all checked normal no water leaks detected at time of service . Job complete ."
Near Pflugerville, TX 78660
Dylan T.
Job Details: 12/27/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site install new dishwasher rack everything else work great all lines are dry
Near Georgetown, TX 78633
James
Job Details: 12/27/2019
WASHER ESTATE TAWB600JQ0 Arrived on site and tested operation. Found unit would not spin with lid closed. Pressed on lid switch and found housing separating. By passed and unit spins and drains properly.Installed new switch and tested. Unit tests good. Job complete
Near Austin, TX 78749
Kevin
Job Details: 12/27/2019
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site and found customer has a picture of water and suds on the floor. Customer has also used washer again several times since the picture was taken and it has not leaked again. Ran a diagnostic cycle and washer did not leak during service call. No water leaks from connections at time of service, job complete"
Near Cedar Park, TX 78613
Al
Job Details: 12/27/2019
COOKTOP WHIRLPOOL WMH31017HS2 "Arrived to inspect microwave bulb not working.Confirmed the complaint and even switched to new bulb customer brought.Unit still wouldn’t work.Removed and replaced the control, reassembled and unit tested as designed.Job complete"
Near Austin, TX 78737
Leonardo
Job Details: 12/27/2019
DISHWASHER LG LDF5545ST.ASTEEUS Arrived on site to test unit for broken console. Replaced console with console lg sent to customer. Test unit and u it test good job complete.
Near West, TX 76691
Arthur B.
Job Details: 12/27/2019
WASHER WHIRLPOOL WFW5620HW0 "Arrived onsite for customer complaint of front load washer shaking when spinning. Upon review and inspection of unit, found unit on laminate flooring. This is causing shaking and walking. Advised to install rubber mat to allow unit to stay steady on floor. No other issues found. All water connections were dry at time of service."
Near Austin, TX 78745
Scott
Job Details: 12/27/2019
WASHER LG WM3670HWA Arrived on site replaced pump motor .Ran diagnostics all checked normal . No water leaks detected at time of service . Job complete .
Near Austin, TX 78704
Leonardo
Job Details: 12/27/2019
RANGE KITCHENAID KSGG700ESS1 Arrived on site to test unit for error code. Customer said electricity went out and when it came back on erro code was gone. No error codes found at this time. All functions working correctly job complete.
Near Austin, TX 78745
Scott
Job Details: 12/27/2019
WASHER MAYTAG MHW6630HW0 "Arrived on site for washer not turning . Ran diagnostics all functions checked normal but unit drum would not rotate voltage is going into controls no voltage found going to stator . Replaced control ,ran diagnostics .all functions are working now .no water leaks detected at time of service . Job complete ."
Near Austin, TX 78744
Scott
Job Details: 12/27/2019
MICROWAVE WHIRLPOOL WOC54EC0HS01 "Arrived on site for oven not preheating. Ran diagnostics test all checked out normal no error codes. Checked connections and power cord and found one of the legs not connected. Rewired connection, unit is now preheating normally. Job complete ."
Near Austin, TX 78723
Tyler B.
Job Details: 12/27/2019
DISHWASHER JENN-AIR JDB9000CWS2 Arrived on site for unit not always washing. Tsested unit and found motor dead. Removed and replaced pump assy.
Near Bellmead, TX 76705
Arthur B.
Job Details: 12/27/2019
DRYER WHIRLPOOL WED6620HW1 "Arrived onsite for customer complaint of dryer not coming on. Found when arrived, found unit was stacked. Removed console and found harness between control and console not fully seated. Secured harness and tested unit. Dryer works as designed. No other issues found. Dryer vent and lint trap was clean of lint was clean at time of service."
Near Austin, TX 78748
Kevin
Job Details: 12/26/2019
RANGE WHIRLPOOL WFE525S0JZ0 "Arrived on site and inspected range and found door is not set in rails properly, removed rail slides and reset them and it will now operating normally. No further repair is required at this time job complete"
Near Austin, TX 78703
Joseph C.
Job Details: 12/26/2019
OVEN JENN-AIR JGRP436WP01 "Arrived on site for “unit not sparking and igniting” complaint. Per previous diagnosis, removed and replaced console panel and another control inside console. Tested unit. Unit is reforming as designed. No leaks detected, at time of service."
Near Buda, TX 78610
Kevin
Job Details: 12/26/2019
FREEZER KITCHENAID WRV986FDEM "Arrived on site and found freezer light is out, this is also causing ceiling lights in fresh food section to dim. Removed and replaced freezer light module and it is now operating normally. No water leaks from connections at time of service, job complete"
Near Georgetown, TX 78633
Arthur B.
Job Details: 12/26/2019
RANGE FRIGIDAIRE FEFLZ87GCA Arrived onsite to replace terminal block on range from prior visit’s diagnosis. Removed an replaced terminal block. Reassembled and tested. All work as designed.No other issues found.
Near Nolanville, TX 76559
Al
Job Details: 12/26/2019
WASHER MAYTAG MVWX655DW Arrived to inspect washer not draining. Confirmed the complaint and ran diagnostics test mode and still didn’t drain.Removed and replaced the drain pump and unit tested as designed.All water lines were dry at the time of service.Customer satisfied Job complete
Near Georgetown, TX 78633
Al
Job Details: 12/26/2019
REFRIGERATOR WHIRLPOOL WRS970CIDM00 Arrived to inspect refrigerator section freezing food.Verified the complaint and removed the back wall in the refrigerator section and used my steamer to defrost the evaporator.I repositioned he thermistor and set the unit to timed defrost.Unit now works as designed.All water lines were dry at the time of service
Near Cedar Creek, TX 78612
Joseph C.
Job Details: 12/26/2019
COOKTOP JENN-AIR JED3430WS00 "Arrived on site for “fan not shutting off” complaint. Per my previous diagnosis, removed and replaced fan switch and fan switch harness. Tested unit. Unit is performing as designed.
Near Georgetown, TX 78626
Al
Job Details: 12/26/2019
OVEN KITCHENAID WFG320M0BB2 Arrived to install previously ordered parts.Removed and replaced the spark module and unit began operating as designed.Customer satisfied Job complete
Near Hutto, TX 78634
Andy
Job Details: 12/26/2019
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Arrived on site for refrigerator FC door not closing properly. Tested and inspected unit and found gasket on right side not sealing. Heat treated and reshaped gasket. Tested unit and all operations are normal. Instructed customer on defrosting some frost buildup in FC from not sealing prior and how to do so safely and to keep and eye on when doing so as to prevent risk of water damage. No water leaks present at time of service.
Near Pflugerville, TX 78660
Dylan T.
Job Details: 12/26/2019
WASHER WHIRLPOOL WTW8500DC5 Arrived on site customer complaint was washer always had a little bit a water in the soap dispenser ran unit in test mode everything else work great all lines are dry
Near Round Rock, TX 78664
David Z
Job Details: 12/26/2019
DRYER MAYTAG MEDX655DW1 "Arrived on site to diagnose dryer with no heat condition. Performed diagnostic and checked fuses and element. Both check good. Checked power cable and found L1 shorted at terminal block. Customer needs to supply power cable. Ordering new terminal block, screws, and wires. Wiring harness does not look affect. Ordering 279318 terminal, 279393 screw kit, WP3397659 terminal block. ; ordrng 1 279318 (terminal) and 1 279393 (screw) and 1 WP3397659 (block-term)"
Near New Braunfels, TX 78130
Robert
Job Details: 12/26/2019
RANGE WHIRLPOOL WFE550S0HZ1 "Arrived on job and replaced front panel, put oven back together. Complete"
Near Pflugerville, TX 78660
Dylan T.
Job Details: 12/26/2019
WASHER WHIRLPOOL WTW5000DW3 Arrived onsite customer complaint was unit not washing clothes found there was no water going to the washer tolled customer he needs a plumber all lines are dry
Near Austin, TX 78747
Kevin
Job Details: 12/26/2019
DRYER MAYTAG MEDB835DW4 "Arrived on site and found dryer is rattling during operation, disassembled it and found a clothing item stuck in the blower wheel causing it to be off-balance. Added sound pads and to balance motor. After clearing dryer is operating normally, removed all lint from interior, job complete"
Near Austin, TX 78745
Kevin
Job Details: 12/26/2019
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site and inspected washer and found basket is not secure and wallowing. Disassembled it and found it is worn and dry block is also damaged. I need to bring back basket, Drive block, spanner nut and have gear case on hand if needed. The water leaks from connections at time of service.; ordrng 1 W10554251 (spin basket) and 1 WP21366 (nut-spaner) and 1 WP389140 (drive block)"
Near Austin, TX 78747
Kevin
Job Details: 12/26/2019
DRYER MAYTAG MEDC465HW0 "Arrived on site and inspected dryer and found a thumping noise when dryer is operating. found debris caught in felt ring, after clearing noise has stopped, no lint found in dryer at time of service, job complete"
Near Round Rock, TX 78665
Andy
Job Details: 12/26/2019
REFRIGERATOR KITCHENAID KRFF507HPS00 "Arrived on site for refrigerator dripping water from dispenser. Inspected and tested unit and seal between ice maker and in door ice storage kinking when closing allowing warmer air in. Turned seal around, moved ice maker back and heated and reshaped seal. Tested unit and all operations are normal. No water leaks present at time of service."
Near Austin, TX 78704
Kevin
Job Details: 12/26/2019
WASHER WHIRLPOOL WFW9351YL00 "Arrived on site and inspected washer and found dryer is stacked on it, start button is crushed and Will not operate. This is part of the main control board and the entire piece will need to be replaced.
Near Austin, TX 78741
Kevin
Job Details: 12/26/2019
DISHWASHER KITCHENAID KDTE104EBL "On site and set dishwasher into a diagnostic cycle and found wash motor is not running, I need to bring back a new wash motor to correct the issue. No water leaks from connections at time of service; ordrng 1 NEEDAUTHO and 1 WPW10605057 (pump and motor assy)"
Near Austin, TX 78703
Joseph C.
Job Details: 12/26/2019
OVEN JENN-AIR JGRP436WP01 "Arrived on site for “unit not sparking and igniting” complaint. Per previous diagnosis, removed and replaced console panel and another control inside console. Tested unit. Unit is reforming as designed. No leaks detected, at time of service."
Near New Braunfels, TX 78132
Robert
Job Details: 12/26/2019
MICROWAVE WHIRLPOOL WMH31017HZ3 "Arrived on job for door latches intermittently not sending signal, replaced both top and bottom interlocks and tested. All tests passed. Complete"
Near Round Rock, TX 78681
Andy
Job Details: 12/26/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site for refrigerator not making ice. Inspected unit and found ice maker bail arm in off position. Moved to on position and held door switch and ice maker cycled and filled with water. Instructed customer on use and care and practice for best performance. All operations are normal. No water leaks present at time of service.
Near Austin, TX 78748
Kevin
Job Details: 12/26/2019
MICROWAVE WHIRLPOOL WMH32519HZ4 "Arrived on site and found door was damaged, after replacing microwave is now correct, job complete"
Near Jarrell, TX 76537
Arthur B.
Job Details: 12/26/2019
RANGE WHIRLPOOL WFE505W0HB1 "Arrived onsite for customer complaint of range oven making noises when preheating. When arrived, unit was preheated. Found noises was metal expanding. Advised that is normal noises due to break in period. Unit work as designed. No other issues found."
Near New Braunfels, TX 78132
Robert
Job Details: 12/26/2019
REFRIGERATOR WHIRLPOOL JS42PPDUDE "Arrived on job for no cooling, verified there was no cooling, no power to lower fridge, no display power, replaced control board and fridge returned power, compressor kicked and air flow in all compartments was restored. Customer instructed to check on the cooling in 24 hours. Complete"
Near Georgetown, TX 78626
Dylan T.
Job Details: 12/26/2019
REFRIGERATOR WHIRLPOOL WRF989SDAM03 Arrived onsite customer complaint was unit would stop making ice and stop cooling need to order the display board ; ordrng 1 W10590566 (cntrl-elec)
Near Austin, TX 78735
Kevin
Job Details: 12/26/2019
WASHER LG WM3885HCCA "Arrived on site and replaced control and filter board diagnosed on previous visit, after replacement ran a speed wash and it no runs for a few minutes and gives an LE error. Checked all connections and did not find any problems. Could not contact LG techline for advisement LG is currently closed today. Tech line will need to be contacted before moving forward with call.; O-emld tckt"
Near Round Rock, TX 78681
Paul
Job Details: 12/26/2019
REFRIGERATOR WHIRLPOOL WRF990SLAM00 Arrived onsite for the refrigerator that never cooled down properly. I found a restriction at the drier. I evacuated the refrigerant. I replaced the drier again and charged the system with 5.50 oz’s of R134A. I tested the unit and the RC had already dropped to 55 degrees when I was ready to leave and the low side on the RC was running at 15 psi. The unit is working as designed. Call complete.
Near Round Rock, TX 78665
Andy
Job Details: 12/26/2019
OVEN KITCHENAID KSGG700ESS1 "Arrived on site for range oven not heating, knobs peeling and loose seal. Tested and inspected unit and found all heating operations to be normal, made customer aware that knobs are cosmetic and will not be covered. Made adjustments to seal and tested unit. All operations are normal. No gas leaks present at time of service."
Near Bastrop, TX 78602
Joseph C.
Job Details: 12/26/2019
REFRIGERATOR LG LFXS26596S/00 "Arrived on site for “noisy fan operation” complaint. Found defrost element to be functioning properly. Removed and replaced control and evaporator cover. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near Round Rock, TX 78664
David Z
Job Details: 12/26/2019
WASHER MAYTAG MVWB850YG0 Arrived on site to diagnose a washer that was making a large amount of noise during spin. Performed diagnostics and found large amount dog play in the basket and driveshaft as well as besting noise. Checked under unit and found rotor bolt was almost completely backed out and rotor was moving under unit. Recommended replacement of outer tub with driveshaft due to the play and stripped rotor bolt.
Near New Braunfels, TX 78130
Robert
Job Details: 12/26/2019
WASHER WHIRLPOOL WTW4816FW2 "Arrived on job for washer not spinning, upon inspection we found the cap hanging and harness damaged, replaced cap and leveled feet to adjust for floor space, changed out control board and tested pressure switch, need harness. Office to reschedule. ; ordrng 1 W10890624 (motor-drve) and 1 W10903238 (HARNESS LOWER )"
Near Georgetown, TX 78633
Al
Job Details: 12/26/2019
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived to inspect unit not working.Confirmed the complaint and checked the cabinet and fount the cabinet on top right and top left near switches was bent and not making contact so the unit would operate properly.Called Whirlpool Tech line and spoke with Dustin advised of cabinet issues and unit was marked as damaged. SR#7726726847
Near Austin, TX 78704
Kevin
Job Details: 12/26/2019
WASHER FRIGIDAIRE FFLE4033QT0 "Arrived on site and found washer dryer combo is in a small exterior washroom, took one picture. There is 2 inches of water visible inside the basket, customer states that this happens every time. Set washer into a rinse and spin and drain pump is running normally and removed the visible water. Lid lock engages, Attempted to set washer into a diagnostic cycle And it will not enter. Frigidaire tech line is closed for the holiday. Unit may need control board, pressure switch, pressure hose, and lid lock. Will need to get Frigidaire’s opinion before confirming diagnosis. ordrng 1 137353303 (lock) and 1 5304500517 (hose) and 1 5304504885 (sensor) and 1 5304511971 (MAIN CONTROL ) and 1 DONOT (RESCHEDULE ) and 1 NEEDPSEUDO (TO CALL TECHLINE)"
Near Georgetown, TX 78626
David Z
Job Details: 12/26/2019
VENTHOOD UNKNOWN UXT5530AAS3 Arrived on site to examine damaged venthood. Found venting on the left side had a piece of vent hole that was not stamped out and was bent up. Unit is irreparable as this is all part of the frame of the venthood. Unit will need to be replaced. Pictures saved in SD quick pic. Spoke with David at tech line and documented issue (SR7726726994). Advised customer to contact Whirlpool customer service with SR number at tech line request. Call complete.
Near Smithville, TX 78957
Joseph C.
Job Details: 12/26/2019
RANGE GE JGBS30REK2SS "Arrived on site for “oven not coming on” complaint. Inspected unit. While testing thermostat, found sparks jumping across top of safety valve. Could not determine if problem was in valve or harness. Ordering harness to safety valve and regulator/safety valve. Office to set return visit, due to disposition of parts ordered. Instructed customer to shut off gas to unit. No leaks detected, at time of service.; ordrng 1 UNKNOWNPART (REGULATOR/SAFETY VALVE) and 1 UNKNOWNPART (HARNESS TO SAFETY VALVE)"
Near Dripping Springs, TX 78620
Robert
Job Details: 12/24/2019
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Arrived on job for freezer leak, upon inspection we found the door unleveled and binding, we releveled the fridge and checked all gaskets for leaks. No leaks found in gasket and ice buildup cleared Complete"