We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Florence, TX 76527
Wesley
Job Details:
06/14/2021
Arrived onsite no found console had gone out a second time. Replaced console. Unit is now operating as designed. Advised customer to install surge protector on the unit. All else checks good.
We serviced a
GE DRYER
Model GTD42EASJ2WW
Near Austin, TX 78749
Kevin
Job Details:
06/14/2021
"Arrived and inspect the dryer and found timer is not moving and knob is stripped, after replacing both dryer will run normally, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSS30C6EYB03
Near Kyle, TX 78640
Robert
Job Details:
06/14/2021
Arrived on job for complaints of no ice. Found the freezer door harness damaged will need to replace door.
We serviced a
WHIRLPOOL DRYER
Model WGD8500DC4
Near Hutto, TX 78634
Tommy
Job Details:
06/14/2021
"Arrived onsite for unit making, squealing noise. Upon arrival found unit blower was damaged making squealing also found u it had damaged back left of floor during install. Notified customer to get into contact with installers also 7nit had dent in bottom left front which would be considered appearance based. Let customer know. Ordering blower wheel and motor jic. Office to reschedule upon receiving.; ordrng 1 WP697772 (Blower)"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Manor, TX 78653
Matthew
Job Details:
06/14/2021
Arrived onsite for washer making noise. Upon inspection found noise during agitation and spin cycle. Inspected underneath unit and found worn cam. During spin test found excessive shaking in tub. Shaft on gearcase was warped. Replaced gearcase and cam. Tested unit and unit is functioning properly. Job complete
We serviced a
GE REFRIGERATOR
Model TFX20R
Near Round Rock, TX 78664
Wesley
Job Details:
06/14/2021
Arrived onsite and found unit to be working well for 5 days with o excessive frost. Advised customer that timer was available and could be installed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Pflugerville, TX 78660
Tommy
Job Details:
06/14/2021
Arrived onsite for dishwasher leaking. Upon arrival found unit was leaking through heater nuts and element stripped and not connecting allowing water out. Found unit cabinet and floor damaged took photos to document. Ordering element and nuts. Office to reschedule upon receiving parts.; ordrng 1 W11537778 (Heater) and 2 W11538351 (Heater nut)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV00
Near Marble Falls, TX 78654
Cliff
Job Details:
06/14/2021
Arrived on site to diagnose a refrigerator that is over cooling. Found unit set to 0c in rc. Advised homeowner on findings and reset temps to factory recommend setting. All is working properly at this time and no leaks were found at time of service.
We serviced a
MAYTAG REFRIGERATOR
Model MFF2558FEZ03
Near Pflugerville, TX 78660
Tommy
Job Details:
06/14/2021
Arrived onsite for refrigerator not cooling as designed. Upon arrival found fans operating as designed. Also found unit cooling but damper intermittently opening and closing struggling motor. Replaced unit damper. Unit is now operating as designed.
We serviced a
WHIRLPOOL RANGE
Model WFE510S0HB1
Near Florence, TX 76527
Wesley
Job Details:
06/14/2021
"Arrived onsite and found burnt wiring preventing cooktop use, replaced wiring and power block with truck stock. Unit is now operating properly. Advised customer on the repair."
We serviced a
GE DISHWASHER
Model GLD5960N00SS
Near Austin, TX 78737
Leonardo
Job Details:
06/14/2021
Arrived on site to replace racks and door handle. Replaced all parts door is opening and closing correctly but not making contact with switch. Will need to order new inner door and panel office to reschedule. ; ordrng 1 WD34X11287 (Assembly) and 1 WD31X10083 (Inner door)
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Driftwood, TX 78619
Andrew
Job Details:
06/14/2021
Arrived on site to test unit for stopping mid cycle. Found error code for miscommunication between control and UI. Recommend replacing console and control. Need autho for console and control. Office to reschedule. ; ordrng 1 W11296171 (console)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Bastrop, TX 78602
Scott
Job Details:
06/14/2021
"Arrived on site for low water dispensing. Found low water flow from dispenser and Found ice maker not harvesting . Ordering IM , will need to replace filter head , and valves . Call to set return .; ordrng 1 W10882923 (ICE MAKER)"
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Smithville, TX 78957
Scott
Job Details:
06/14/2021
"Arrived on site for washer not filling and taking hours to finish cycle . Ran diagnostics got 7-0, 1-1, 2-1,3-2. Test wash there was low flow on valve . Called to get AUTHO on control, UI and valve . Warranty company didn?t give AUTHO .
We serviced a
FRIGIDAIRE DRYER
Model FEX831FS1
Near Austin, TX 78731
David Z
Job Details:
06/14/2021
"Arrived on site to diagnose dryer that is not running. Unit does start and you can hear the motor running and heating, but drum is not turning. Found belt was not connected due to idler pulley failure, wheel had come off. Replaced idler and retested. Found all is working as designed. Call completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Driftwood, TX 78619
Andrew
Job Details:
06/14/2021
"Arrived on site to test unit for door alarm chiming randomly through out the day. Was not able to replicated issue. Replaced pantry drawer switches, FC switch and dispenser UI. Checked pantry UI harness and continuity was good. Removed left hand pantry drawer cover where rail attaches to. Found no damaged wires and continuity was good. No leaks detected. If issue persists recommend replacing LH and RH RC door switches(grey). Job complete."
We serviced a
WHIRLPOOL WASHER
Model MVW7230HC0
Near Leander, TX 78645
Lou
Job Details:
06/14/2021
"Arrived on site to install previously diagnosed and ordered part. Per previous techs/techline recommendations, I removed and replaced the slider and calibrated the unit. Tested in diagnostics and unit operated as designed. Tested the unit on Quick Wash and the unit continued to operate as designed. Customer started a load as I was leaving to see if the noise had stopped. I recommended that the customer contact our office if the unit makes the noises again. No water leaks observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Round Rock, TX 78664
Jimmy J.
Job Details:
06/14/2021
"Arrived on site for FRIDGE ISN'T COOLING WELL-FREEZER IS WORKING HAS SOME ICEBUILD UP IN BOTTOM OF FRZR-VERY LITTLE. Found RC evaporator cover covered in an ice block. Took temps and fridge was cooling at 66 and freezer was cooling at 12. All fans working as designed. Checked your thermistors, pantry UI, and rail harness. All tested good. No damage. Inspected drain tube and found no blockage. Informed customer to have pest control treat behind refrigerator based on insects seen behind and inside back panel area of fridge. Used steamer to remove block of ice over RC evaporator cover. Once ice was removed I found that the drip pan bowed in the center. Showed the customer the bowed area. Used truck stock shims to level out the drain pan to ensure water wouldnt freeze up and prevent water from draining into pan underneath fridge. Shimming the drain pan as we did today should fix the fridge not cooling properly. Job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Austin, TX 78759
David Z
Job Details:
06/14/2021
"Arrived on site to follow up on refrigerator that had ice building on evap in RC, and door seal issues. On arrival installed a new door seal, and flattened it out to create a good seal. Attempted to remove evap cover to remove some ice, but found evap cover was too damaged to be reused or resealed. Previous tech ordered part, but it has not arrived yet. Office to schedule DZO (spoke with PR), only when we have evap cover in hand. I advised the customer on defrosting unit 48 hours in advance, and lining with towels, to facilitate new evap cover install.; O-emld tckt"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Hutto, TX 78634
Tommy
Job Details:
06/14/2021
Arrived onsite for washer making high pitched noise. Upon arrival found unit spins and agitates as designed. However belt is incorrect causing intermittent squealing. Office to reschedule upon receiving.; ordrng 1 W11239857 (Belt)
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Leander, TX 78641
Justin
Job Details:
06/14/2021
(M.M) arrived on site for wall oven changing time and date every time in use. After arrival I spoke with customer who stated issue had happened every time they used the wall oven and had never connected unit to WiFi. I placed unit into diagnostic and found stored error code F6E0 (Lost communication) & cleared error codes. I set the proper time and date and set the unit to bake. After reaching preheat I ended cycle and the date and time had not changed. Customer attempted to replicate issue while I consulted tech line and was also unable to replicate issue. I called techline and spoke to Chris and received SR# 7730978550. Chris recommended the customer connect to WiFi for wall oven update. I advised customer and help walk her through downloading app. Left customer with WiFi team phone number and advised customer to reach out to WiFi team with any questions regarding WiFi. Unit is work as designed call complete.
We serviced a
KITCHENAID COOKTOP
Model KGCU467VSS01
Near Austin, TX 78738
Leonardo
Job Details:
06/14/2021
Arrived on site to test unit for unit continue to spark. Found front burner stuck. Secured burner knob test unit and unit test good at this time.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near New Braunfels, TX 78130
Noah D
Job Details:
06/14/2021
"Arrived on site to inspect unit for not spinning, upon inspection found the drum did not spin but the motor did, checked for issues and found the belt snapped, replaced belt with stock belt and tested unit. All functions returned.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Austin, TX 78704
Jacob
Job Details:
06/14/2021
"Arrived onsite for unit shutting off after a few min. Was able to to get the into the dryer and found a connector to the thermostat fuse had worked it?s way off. Re connected wire. Tested unit in timed dry. Unit ran with no issues. Need to address with the tenant that if the unit does shut off in a specific amount of time, the tenant should use timed dry as the unit will dry through the whole cycle. If using other options like normal, or other options. The load of clothes need to be big enough for them to hit the sensor bars to allow the unit to keep heating and drying the clothes, we?re timed dry will continue till the timer ends. No issues at this time. Job complete"
We serviced a
WHIRLPOOL FREEZER
Model WRX988SIBM03
Near Austin, TX 78704
Luis
Job Details:
06/14/2021
"Arrived on site for cooling complaint. Removed freezer evaporator cover,found ice build up from middle section and up ran diagnostics bimetal reading open,fan assembly was just replaced that includes a new bimetal. Per customer temperature staying between 12-17? no ice build up on fresh food evaporator,replaced the main control."
We serviced a
JENN-AIR RANGE
Model JDSP548HL00
Near Austin, TX 78746
Kevin
Job Details:
06/14/2021
"Arrived on site and inspected range and found left doors Right hinge is not seated properly. Removed the door completely incorrectly installed it and it is now working properly, job complete complete"
We serviced a
GE DISHWASHER
Model GSD3200G00CC
Near Dripping Springs, TX 78620
Leonardo
Job Details:
06/14/2021
Arrived on site to replace motor and inlet and water line. Replaced all parts no leaks present at this time.
We serviced a
WHIRLPOOL ICE MACHINE
Model KUID508HPS00
Near Austin, TX 78746
Luis
Job Details:
06/14/2021
"Arrived on site for no ice. Ran diagnostics no,water entering reservoir,checked voltage at harness good reading 120vac diagnosed a defective valve,replaced valve ran diagnostics good water flow unit passed all other diagnostic test."
We serviced a
KITCHENAID MICROWAVE
Model KCMS2055SSS1
Near Austin, TX 78730
David Z
Job Details:
06/14/2021
"Arrived on site to diagnose microwave that was not heating or running. Unit has power and light goes on and off, but unit does not start. Removed casing and checked interlocks and found 1 failed interlock not engaging. Replaced all 3 interlocks. Tested unit and same symptoms persist, and control just clicks. Checked the cavity thermostat and found good, and fuse good as well. Ordering control. Office to schedule if part can be found.; ordrng 1 W10160555 (Microcomputer)"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Copperas Cove, TX 76522
Wesley
Job Details:
06/14/2021
Arrived onsite for some squeaking when the motor first engages tub. Lubricated cam to eliminate noise. All checks good. Unit is now operating as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model KHMS2056SSS2
Near Cedar Park, TX 78613
Justin
Job Details:
06/14/2021
"(M.M) Arrived on site for microwave throwing breaker. Upon arrival spoke with customer who stated the unit would throw breaker whenever in use and they had recently changed the fuse in microwave three times. The unit had since popped the breaker and will no longer work even when breaker is reset. I unplugged the unit and ran an extension from then microwave to a different near by outlet and still had no power to the microwave. I then took the microwave down and gained access to the side panels. I tested ohms of the fuse and found it to be bad. I also checked all door switches and found upper interlock switch to be bad.
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Austin, TX 78737
Kevin
Job Details:
06/14/2021
"Arrived and found new control panel is scratched. Also found the door switch is broken. Need to bring back a new control panel, control board, and door switch to correct dryer; ordrng 1 W11089306 (Control panel) and 1 WP3406107 (Door switch) and 1 W11089308 (Control board)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Cedar Park, TX 78613
David S
Job Details:
06/14/2021
"Onsite for RC freezing up around bottom of evaporator cover. Disassembled and inspected behind RC evap cover. Found evap covered in ice, drip pan was bowed severely, right upper side of evap back cover was not securing to wall properly. Checked thermistor inside of RC evap compartment, ohmed at 3.1 around 70 degrees, when heated thermistor ohms dropped as it should. replaced drip pan, sealed back of evap cover to prevent any air leaks, and secured thermistor to line properly, sealed around drain line. Reassembled, unit functioning as designed. Call complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Meadowlakes, TX 78654
Lou
Job Details:
06/14/2021
"Arrived on site to inspect dishwasher not cleaning and lower spray arm not moving. Upon further inspection, I placed the unit in diagnostics showing error code F4E3. Cleared the code and continued with testing. Unit dispensed water into the tub and the motor failed to come on. I advanced through testing and the dispenser, drain pump, and element all operated as designed. I removed and replaced the sump/motor assembly and retested and unit is operating as designed. During testing, I tested amp draw to the element and it is showing 7-9amps as designed. No,water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Austin, TX 78744
Jacob
Job Details:
06/14/2021
Arrived onsite for unit filling with water when not in use. Customer stated that the unit has not had the issue once they put in the request for issue that the unit has not been filling with water. Looked inside the unit and didn?t see any water standing. Tested unit. Unit tested good. No leaks at this time. Job complete
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS04
Near Leander, TX 78641
Justin
Job Details:
06/14/2021
(MM) Arrived on site for wall oven not heating past 255? / showing wrong temp. Upon arrival spoke with customer and they stated they had the issue once and hasnt used oven since. I preheated the unit and observed the unit was in Celsius. Customer was unaware the unit was in Celsius. I then changed the setting for temperature to Fahrenheit. Tested the unit in bake at 350F?. I advised the customer on how to place unit into Fahrenheit if this happens again. Unit is work as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Cedar Park, TX 78613
Justin
Job Details:
06/14/2021
"Arrived on site for a dishwasher not washing. I put the unit into diagnostics mode and found stored error codes F4E3 for wash motor not running and F7E1 for no heat. I then ran a test cycle and found the unit filling, heating, and draining, but not washing. I could not hear the motor hum at all. I found the correct voltage at the wall, junction, and control. When attempting to run the motor it was getting 0V. This indicated a bad control. I replaced the control and tested the unit again. It was still receiving no voltage. I began to pull the unit out to check voltage at the motor, and the unit started running. I found only 70V going to the motor however. I called techline and spoke to Bruce and received SR# 7730987609. Bruce recommended replacing the harness. I am ordering a harness and new control just in case. Office to reschedule. No leak observed at he time of service. ; ordrng 1 W11087226 (Control) and 1 W11242945 (Harness)"
We serviced a
GE WASHER
Model GCWN2800D1WW
Near Manor, TX 78653
Matthew
Job Details:
06/14/2021
"Arrived onsite for washer not spinning clothes out completely and making a grinding sound. Upon inspection found tub off center. Removed front panel for inspection. Found motor bracket had jumped base panel bracket. Potential due to off balance load. In the process the tub ring was damaged. Put unit in position and tested. Did fill, drain, agitate and spin. Recommending replacing suspension and tub ring. Need AUTHO and office to reschedule. ; ordrng 2 WH16X10158 (washer front rod/spr)s and 2 WH16X10159 (washer rear rod/spri)s and 1 WH45X10134 (washing machine tub)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC604FSS02
Near Austin, TX 78722
Jacob
Job Details:
06/14/2021
Arrived onsite to replace part ordered by previous tech. Replaced part. Let customer know to allow the unit 6-8hrs for the temperature to get near optimal temperature. No leaks at this time. Job complete
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS
Near Hutto, TX 78634
Tommy
Job Details:
06/14/2021
Arrived onsite for cooktop not igniting. Upon arrival found unit operating as designed. Spoke with customer on make sure caps were on correctly. Job Completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Lago Vista, TX 78645
Lou
Job Details:
06/14/2021
"Arrived on site to inspect refrigerator freezer LED module not working. Upon further inspection, I found the module not working and the RC LEDs blinking. I removed and replaced the FC LED module and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS5
Near Pflugerville, TX 78660
Jimmy J.
Job Details:
06/14/2021
Arrived on site to install previously diagnosed parts. Removed control and panel. Installed new control and panel. Tested microwave for 1:30 and heating as designed. Both sides of the control buttons are recognized when pressed. Had customer test microwave to ensure it wasnt doing the same thing. Customer stated it was working as it should. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ00
Near Austin, TX 78717
David S
Job Details:
06/14/2021
"Onsite to install previously diagnosed parts. Replaced mullion. Reassembled, ran test 63 (mullion heater), mullion heater turns on. Unit functioning as designed. Call complete"
We serviced a
JENN-AIR COMPACTOR
Model TC707S3
Near Austin, TX 78734
Leonardo
Job Details:
06/14/2021
Arrived on site to replace gear kit. Opened new part and found part broken. Will order new gear kit office to reschedule. ; ordrng 1 882699 (Gear kit)
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Horseshoe Bay, TX 78657
Cliff
Job Details:
06/14/2021
Arrived on site to diagnose a dryer that is not tumbling. Found motor pulley separated from motor shaft. Replaced motor and all is working properly at this time.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Marble Falls, TX 78654
Cliff
Job Details:
06/14/2021
Full heater and valve need to be replaced as these are the only other components that may be causing the issue. .; ordrng 1 W11087201 (Heater)
We serviced a
KITCHENAID MICROWAVE
Model KHHS179LSS3
Near Spicewood, TX 78669
James
Job Details:
06/14/2021
"Spoke with customer on phone to diganose virtually. customer stated that once the unit is plugged in, it takes 5 minutes or less for the display to beep and start adding number 1's across the screen and flashing call for service. If customer plugs in and immidiatly enters cooktime and start the unit will cook but will beep call for service and the 1's will start going across the screen again. Unit display will cut off and on as it is cooking as well. Unit has a shorted keypad and failed control.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Dripping Springs, TX 78620
Robert
Job Details:
06/14/2021
Arrived on job for complaints of no ice found the funnel block with ice. Removed ice and test.
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS00
Near Horseshoe Bay, TX 78657
Cliff
Job Details:
06/14/2021
Arrived on site to diagnose an ice machine that is not producing. Found water line kinked preventing water from entering unit. Repositioned line and all is working properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Cedar Park, TX 78613
David S
Job Details:
06/14/2021
"SR# 7730987185Onsite for dishwasher having intermittent issues turning on and off. Currently residing at this residence is an air bnb customer. Inspected, found unit is powered by switch on wall above countertop of dishwasher. Ran a diagnostics cycle. Unit filled, washed, heated, no functioning issues. Pulled out unit and found unit is powered by plug on wall. Plugged in outlet tester. Found that if you barely wiggle the switch, power is lost at the plug and the outlet tester wouldnt light up. Informed tenant that there is an electrical issue with the switch on the wall and to contact an electrician about the issue. Unit functioning as designed.call complete."
We serviced a
WHIRLPOOL WASHER
Model n/a
Near Leander, TX 78641
Justin
Job Details:
06/14/2021
Arrived on site for a washing machine throwing error codes. I found the sticker with the model and serial number on the unit missing. Therefore I could not pull up the tech sheet to verify error codes. I ran a normal cycle on the unit and found it not filling with hot water. I turned the valve at the wall off and tested the water from the valve into a bucket. The water at the wall had good pressure. This indicates a faulty valve.
We serviced a
GE DISHWASHER
Model GDF510PSD2SS
Near Killeen, TX 76542
Wesley
Job Details:
06/14/2021
Arrived onsite and found line clogged. Repaired by clearing drain. All checks good. Unit is now operating as designed. Advised customer on repair.
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Round Rock, TX 78664
Tommy
Job Details:
06/14/2021
Arrived onsite for dryer with long cycles. Found unit airway not getting air throughout. Recommended ducts to be cleaned. Job Completed
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Georgetown, TX 78633
Lou
Job Details:
06/14/2021
"Arrived on site to install previously diagnosed and ordered part. Due to the FC section frosting up, I removed and replaced the ice maker housing adaptor per service pointer #W10842568. Removed frost from FC section and tested unit. Unit is operating as designed.
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Leander, TX 78641
Lou
Job Details:
06/14/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the back right burner not igniting, I removed and replaced the burner head and cap and tested. Unit is operating as designed. No gas leaks detected during service, job completed."
We serviced a
GE WASHER
Model WPRE8150K1WT
Near Bastrop, TX 78602
Scott
Job Details:
06/14/2021
"Arrived on site for washer leaking . Found gearcase leaking . Ordering bearing seal,gearcase , ring split screws . AUTHO. Call to set return ; ordrng 1 AUTHO and 1 WH02X10265 (RING SPLIT ) and 2 WH2X1194 (SCREW)s and 1 WH2X1197 (BEARING ) and 1 WH2X1198 (BEARING ) and 1 WH38X10017 (GEARCASE )"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Lago Vista, TX 78645
Lou
Job Details:
06/14/2021
"Arrived on site to inspect dishwasher not getting water. Upon further inspection, the customer pointed out that the float was broken. Also said the unit isnt washing. I placed the unit in diagnostics showing error code F4E3-motor. I cleared the code and continued with testing. Unit dispensed water into the tub and the motor failed to come on, I advanced through testing and the dispenser, drain pump and element all operated as designed. I removed and replaced the float and sump/motor assembly and retested. When the water began to dispense, the unit began to leak from the motor seal. I turned the drain pump on and used my vacuum to sweep the water. I advised the customer of my findings. I am ordering another sumo/motor assembly and office to schedule return service due to the availability of part. I turned the water off at the valve under the sink and unplugged the unit for safety. No water leaks observed at the end of service.; ordrng 1 W11085683 (Sump/motor assembly)"
We serviced a
GE DISHWASHER
Model ZBD6880K03SS
Near Austin, TX 78746
Kevin
Job Details:
06/14/2021
"Arrived on site and replaced control board diagnosed by previous technician and added missing screws. Dishwasher Will begin a cycle and all control panel buttons are operating normally, sent two videos to PR, job complete"
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Granite Shoals, TX 78654
Cliff
Job Details:
06/14/2021
Arrived on site to diagnose a washer that is not cycling. Found control misreading water level. Control and latch will need to be replaced to complete repairs and office to set return appointment. ; ordrng 1 W11419171 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS25XVMS1
Near New Braunfels, TX 78132
Noah D
Job Details:
06/14/2021
"Arrived on site to inspect unit for not cooling. Upon inspection found the compressor not working and clicking, replaced start device and capacitor and found the unit started running correctly. All functions returned. Complete"
We serviced a
KITCHENAID ICE MACHINE
Model KUIS15NRXB1
Near New Braunfels, TX 78130
Noah D
Job Details:
06/14/2021
"Arrived on site to inspect unit for not making ice, upon inspection found the unit making ice but overfilling drain. Replaced drain pump and sensor. All functions returned. Complete"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near New Braunfels, TX 78132
Noah D
Job Details:
06/14/2021
"Arrived on site to inspect unit for not filling correctly, upon inspection found the unit valves clogged. Replaced valve and tested with no issues.Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSF705HPS01
Near New Braunfels, TX 78130
Andrew
Job Details:
06/14/2021
"Arrived on site to replace compressor and dye drier for unit not cooling. Found FC evap completely frosted over. RC was 55 degrees. Unplugged unit and defrosted FC evap to gain access to heater connections and thermistors. Found heater tested good. Accessed control on rear and ran resistance test on p5-3 to p5-4(FC thermistor) found thermistor was constantly reading open. Took readings from thermistor it?s self and verified it was open. Ran test 4 and found 3-way opening to RC and FC as designed. Tried a force defrost(test 38) and heater was not engaging. Recommend replacing control, UI, FC evap thermistor and harness. Office to reschedule.; ordrng 1 W11505164 (FC HARNESS) and 1 W11512425 (CONTROL) and 1 W11512425 (UI) and 1 WPW10384183 (thermistor)"
We serviced a
KITCHENAID COOKTOP
Model KCED606GSS01
Near New Braunfels, TX 78132
Noah D
Job Details:
06/14/2021
"Arrived on site to inspect unit for a cracked glass cooktop
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRS266ZDSB4
Near Robinson, TX 76706
Jonathan M
Job Details:
06/14/2021
Arrived on site for refrigerator that?s not making ice or dispensing cubed ice. Inspected unit and work area. Confirmed customer complaint that the unit is only dispensing crushed ice and found the dispenser still annoyed broken in the back causing the issue. Check the icemaker and found that the icemaker motor would not turn. Replaced ice maker and solenoid and tested unit. Unit began to run and work as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model DU980QPDB4
Near New Braunfels, TX 78130
Noah D
Job Details:
06/14/2021
"Arrived on site to inspect unit for not opening dispenser during cycle, replaced actuator and tested. All functions returned. Complete"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Moody, TX 76557
Tyler
Job Details:
06/14/2021
"(CS) Arrived on site for washer not cycling correctly. Upon arrival found all components except the drain pump working. Found drain pump wire harness broken. Rewired drain pump harness. Reassembled and tested unit found unit fills, agitates and drains as designed. No leaks during or after repairs. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC2
Near Wimberley, TX 78676
Andrew
Job Details:
06/14/2021
"Arrived on site to test unit for stopping mid cycle and LF error. Found F8E1(long fill) was only stored error code. Replaced valve, tested unit, unit works good. No leaks detected. Job complete. Used part W11165546
We serviced a
GE WASHER
Model WKSR2100TBWW
Near Killeen, TX 76542
Al
Job Details:
06/14/2021
"Arrived on site and inspected GE washer making a loud banging noise during spin cycle.Confirmed the complaint and found the belt is shredded and causing the loud banging noises.The timer and know were also defective.Ordering the belt, timer, knob to complete the repair.Needs more work.; ordrng 1 WH1X2026 (BELT) and 1 WH12X10033 (TIMER) and 1 WH11X10015 (TIMER DIAL) and 1 WH1X2754 (TIMER KNOB)"
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC2
Near Wimberley, TX 78676
Andrew
Job Details:
06/14/2021
"Arrived on site to test unit for always draining. Found water level switch in control was no good. Also found door latch not engaging. Verified voltage to latch. Replaced control and latch, tested unit, unit works good. No leaks detected.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near Austin, TX 78745
Luis
Job Details:
06/14/2021
"Arrived on site for ice build up. Found ice build up in return vent,found fresh food door corner not sealing to cabinet,added washer to hinge checked door seal good."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Waco, TX 76704
Jonathan M
Job Details:
06/14/2021
Arrived on site for a washing machine that is making a clicking sound as it agitate. Inspected unit and work area. Remove the bottom cover and found the shifter not connected to the cam. Unit will need a new actuator for repair. Zip tied current shifter to cam until we get the part. Office will need to contact the customer about a reschedule date due to an out of stock part.; ordrng 1 W10913953 (actuator)
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Jonesboro, TX 76538
Tyler
Job Details:
06/14/2021
(CS) Arrived on site for washer not starting correctly. Upon arrival entered diagnostics and found F5 E1 error code indicating a lid switch fault. After testing dc voltage for main control found the lid lock not activating correctly. Replaced lid switch and reassembled and test unit. Found lid switch functioning as designed. Call complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near Austin, TX 78704
Jacob
Job Details:
06/14/2021
Arrived onsite for led lights flickering in the refrigerator. Looked at the unit and saw the led?s on the left of the cabinet were not lighting properly. Replaced bottom left light lights came back on. No issues at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM604KPS0
Near Killeen, TX 76542
Al
Job Details:
06/14/2021
We serviced a
FRIGIDAIRE OVEN
Model FFEW3025PSB
Near Nolanville, TX 76559
Tyler
Job Details:
06/14/2021
(CS) Arrived on site for oven overheating. Upon further inspection confirmed F10 error code. I also found the TOD sensor and oven sensor probe were both out of specs on ohm resistance. Replaced tod and oven sensor. Reassembled and tested unit and found it preheats as designed with no overtemp fluctuations. Call complete.
We serviced a
WHIRLPOOL DRYER
Model MEDB835DW4
Near Temple, TX 76501
Kayman
Job Details:
06/14/2021
Arrived onsite for dryer heating but not spinning. Upon inspection I found the belt broken and there was an error code for shorted thermistor. I found the inlet thermistor on the blower housing shorted. ; ordrng 1 W11162091 (Belt) and 1 WP8577274 (Thermistor)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE234GPS0
Near Canyon Lake, TX 78132
Noah D
Job Details:
06/14/2021
We serviced a
FRIGIDAIRE MICROWAVE
Model FMV157GMA
Near Temple, TX 76502
Kayman
Job Details:
06/14/2021
Arrived onsite for to install previously diagnosed parts. I found the unit is still connected to a junction at the wall. I advised the customer that I would not be able to disconnect the junction not being a licensed electrician. I also found the unit to have excessive grease build up which could affect the situation I will need to resubmit for autho. Office to R/S ; ordrng 1 AUTHO/SEENOTES (Autho/see notes)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Nolanville, TX 76559
Tyler
Job Details:
06/14/2021
(CS) Arrived on site for washer not agitating. Upon arrival found actuator popped out of place. Reattached actuator for temporary use but office will need to reschedule as soon as new actuator is available. ; ordrng 1 W10913953 (Actuator)
We serviced a
GE REFRIGERATOR
Model DFE28JSKLSS
Near Round Rock, TX 78665
Jimmy J.
Job Details:
06/14/2021
"Arrived on site for led not working / wont goes on and off ice and water not dispensing LIGHT-LIGHT NOT WORKING, DISPENSER-NOT DISPENSING ANYTHING. Called GE tech line and explained reoccurring issues. Tech line immediately referred me to part WR23X29170 (door switch -pair) and explained this should resolve the issue. Removed door switches and installed new switches. Tested doors to ensure lights came on and off. Operating as designed. Tested water and ice dispenser. Both operating as designed. Job completed."
We serviced a
MAYTAG DISHWASHER
Model MDBH949PAW3
Near Austin, TX 78731
David Z
Job Details:
06/14/2021
"Spoke with customer in regards to dishwasher not draining, and had questions in regards to cleaning the unit and removing odor. Customer recently had used some dawn to clean the unit and remove odor, and caused oversuds. Customer was able to flush out the suds to resolve the no drain. Unit is now working as designed, draining. Advised customer on some maintenance and cleaning tips. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Temple, TX 76502
Kayman
Job Details:
06/14/2021
Arrived onsite for refrigerator with no ice production. Upon inspection I found FC left = 3 FC right = 2 RC = 36 I was not able to remove the ice maker I suspect the fill tube is frozen. I accessed the rear of the unit where the inlet tube goes into the frame. I removed the tube and attempted to steam out the tube. I was not able to steam out the tube. Steam would build up and shoot back at me. I called techline and while waiting I attempted to steam the fill tube from the front and wiggle the ice maker assembly. I was able to get it to wiggle but not break free. I spoke to techline and they advised steaming out the tube and freeing the ice. I am not able to get the ice maker free. I advised the customer that we will need to R/S and return with parts that might help with the ice building up. I devised the customer to unplug or power off the unit at least 24 hours before our next visit to ensure the ice at the fill tube is melted. Techline SR#7730985325. Office to R/S due to part availability. ; ordrng 1 W11395429 (Water tube) and 1 W11455388 (Valve)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Manor, TX 78653
Matthew
Job Details:
06/14/2021
"Arrived onsite for washer not functioning correctly. Upon arrival put unit in diagnostics and found motor fault F7E6. Customer had video of noise. Inspected underneath unit and found faulty actuator. Per Whirlpool service pointer, must be replaced. Repositioned actuator for customer but is not a permanent fix, will need replacement. Office to reschedule . ; ordrng 1 W10913953 (actuator)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB05
Near Waco, TX 76705
Jonathan M
Job Details:
06/14/2021
"Arrived on site for a refrigerator that is still having issues with defrost. Inspected unit and work area. Spoke to PR and was advised that based on all the repairs we?ve made, we would need to order the evaporator thermistor as well in addition to the control and UI. ; ordrng 1 WPW10384183 (thermistor)"
We serviced a
JENN-AIR DISHWASHER
Model JDTSS247HS0
Near Lorena, TX 76655
Jonathan M
Job Details:
06/14/2021
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Austin, TX 78738
Robert
Job Details:
06/14/2021
Arrived on job to replace previously diagnosed part. After replacement test operation.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78019HW2
Near Temple, TX 76502
Tyler
Job Details:
06/14/2021
Arrived on site for microwave with no power. Upon further inspection tested power from outlet and found sporadic voltage readings between 0.3-128V. Sparks were coming from the outlet. Upon further testing found no error codes, but interlock switches malfunctioning. Reassembled and tested unit with an extension cord and a different outlet. Unit is fully functioning as designed at this time. Informed customer they would need an electrician to take a look at the outlet before continuing use. Call complete."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FPSC2277RF2
Near Harker Heights, TX 76548
Al
Job Details:
06/14/2021
Arrived on site and inspected both ff and freezer gaskets and found both were sagging causing air leaks and excessive condensation inside the unit. I also used the silicone to seal the air gaps in the cabinets.Unit now closing properly.Customer satisfied.JOB COMPLETE
We serviced a
GE REFRIGERATOR
Model GFE28HSHESS
Near Killeen, TX 76542
Al
Job Details:
06/14/2021
"Arrived back on site to install previously ordered parts. Found the heater and fan were both defective.Removed and replaced both.Advised customer to turn the unit back, place a bottle of water in the freezer compartment and when it freezes it reached optimal temperatures and its safe for me to add food.Job complete"
We serviced a
WHIRLPOOL WASHER
Model MHW5500FW1
Near Harker Heights, TX 76548
Al
Job Details:
06/14/2021
"Arrived on site and inspected front load washer with a sheared bolt the broke off of the unit causing the unit to malfunction and grind during the spin cycles.Confirmed the complaint and called office and spoke to PR who advised the unit will require a rebuild, 2 technicians, 2 hours and authorization.I ordered the outer tub, rotor, stator, screws and shocks absorbers to complete the repair.Office to schedule return services due to parts availability.Needs More Work ; ordrng 1 W10870751 (Stator) and 4 WPW10253476 (Scres)s and 1 WPW10544980 (Rotor) and 1 W11253212 (Screw (Mounting)) and 1 W10901175 (Outer Tub) and 4 W11415987 (Shocks)s and 1 2Techs2HoursAUTHO"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Pflugerville, TX 78660
Jimmy J.
Job Details:
06/14/2021
Arrived on site to install previously diagnosed part. Removed UI and installed new xpart UI. Tested oven at 350 preheat and broiler at 450. Both heating as designed. Ran microwave for two minutes. Heating as designed. Customer connected WIFI and Remote enabled is selected. Job completed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ4
Near Harker Heights, TX 76548
Al
Job Details:
06/14/2021
Arrived on site and 1/2 for microwave bulb issues.Found the customer brought a new bulb and unit under light still didnt work.Discovered the relay on the board that controls the underneath light is defective causing the light not to work.Ordering the control to complete the repair..; ordrng 1 W11342846 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW
Near Marble Falls, TX 78654
Cliff
Job Details:
06/14/2021
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDZ0
Near Jonesboro, TX 76538
Tyler
Job Details:
06/14/2021
(CS) Arrived on site for dishwasher not cleaning dishes. Upon further inspection found the motor was receiving proper voltage supply but was not operating. After replacing motor reassembled and tested unit. Found no leaks after repairs. Unit now agitates water as designed. Call complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUIC15PHZS0
Near Waco, TX 76710
Jonathan M
Job Details:
06/14/2021
Arrived on site for a nice machine that?s not making very much ice. Inspected unit and work area. The customer advised that the unit is making ice slowly and that the ice is coming out thin. The unit was already in an ice making cycle and I could see the ice that was developing was developing unevenly. Checked the water reservoir and found very little water in the water reservoir. Ran the unit through a diagnostic test and found the water valve not pulling in very much water leading to malformed ice sheets and improper ice making. Replaced valve and tested unit. Unit began working as designed. Call complete.
We serviced a
LG DRYER
Model DLGX7188WM
Near Austin, TX 78745
Kevin
Job Details:
06/14/2021
"Arrived on site and inspected Dryer and Found after disassembling it resettable thermostat has tripped, after resetting it dryer is heating again but recommend it to homeowner that went to the exterior be clean by a service, removed piles of dog hair from interior of dryer and there is likely more in the vent. job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Woodway, TX 76712
Jonathan M
Job Details:
06/14/2021
"Arrived on site for a refrigerator that?s not making ice. Inspected unit and work area. The customer advised that the unit started making ice the day after she called in and has been continuing to make ice but just wanted to have it checked just in case. Ran the unit through all test functions from the ice level sensor, thermistors, icemaker error codes, ice box fan, and harvest tests. All tests showed the unit was working properly. The customer had a full bin of ice and the unit is working as designed. I did advise the customer that due to the unit not showing any failures that it appeared her unit was working like it should. Went over user care guide and call complete."
We serviced a
GE OVEN
Model JK3000DF6WW
Near Killeen, TX 76543
Wesley
Job Details:
06/14/2021
Arrived onsite and replaced door glass. Unit is now operating as designed. Found tear in door gasket. Will need to replace door gasket. ; ordrng 1 WB35X34867 (Door gasket)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW04
Near Killeen, TX 76543
Al
Job Details:
06/14/2021
Arrived on site and inspected upright freezer with frosting issues.Confirmed the complaint and found the door is warped and causing the frosting issues. The door har a gag underneath the front door where the gasket is supposed to meet the cabinet.Ordering the complete door to complete the repair.Office to schedule return services due to part availability.; ordrng 1 W10746783 (DOR-FMD) and 1 W11178521 (NAMEPLATE)