Service History 911

Near Buda, TX 78610
Leonardo
Job Details: 01/02/2019
MICROWAVE WHIRLPOOL GH8155XJT0 Arrived on site to test unit for f6 error code. Follow instruction on tech manual check all connection and all test good. Will need to order new board 8183726 but board is NLA. office to reschedule ; ordrng 1 8183726 (BOARD )
Near Dripping Springs, TX 78620
Brandon
Job Details: 01/02/2019
WASHER MAYTAG MVWB955FW1 "Arrived on site for customer complaint of unit leaking, found customer was placing soap pod in dispenser and not in tub causing water to splash over tub ring when hitting the pod. I explained to customer to place pod directly inside of tub. Unit tested good."
Near , TX 78669
Cliff
Job Details: 01/02/2019
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to diagnose a dishwasher that will not start. Found L1 not fully connected in junction box under dishwasher. Rewired dishwasher properly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78754
Leonardo
Job Details: 01/02/2019
RANGE WHIRLPOOL WFE505W0HB1 Arrived on site to test unit for right front burner not working. Test unit and found burner not gettin power. Replaced switch test unit and burner not coming on. Test burner and burner getting power but not coming on. Replaced burner test unit and unit test good job complete
Near Round Rock, TX 78681
Steve C.
Job Details: 01/02/2019
REFRIGERATOR WHIRLPOOL WRS325FDAW04 Arrived on site for the unit ice maker is leaking water. Tested the icemaker and found the icemaker will continuously rotating and calling for water causing a overflow on the icemaker. Replace the icemaker and tested the unit. Unit works properly and all water connections were dry at the time of service.
Near Round Rock, TX 78665
Lou
Job Details: 01/02/2019
COOKTOP WHIRLPOOL WFG320M0BB2 "arrived on site to inspect cooktop flames. Upon further inspection, the customer advised that the flames were turning orange while in use. I tested the flames by turning on the burners and all of the burner flames were normal. There were a few orange tips, but all normal. The customer advised that one of the burners had approximately 80% orange flames. I questioned if they had a humidifier in the home and the customer advised that they had one in the back room. I advised the customer that humidifiers will cause the flames to go primarily orange while the humidifier is on at the same time the burner is on. I also advised that when the unit is installed, when the gas line is connected, the installer will use what’s called “pipe dope” to seal the connection and over time the “pipe dope” will get into the gas and mix with it which can cause the orange flames/tips as well. I inspected the entire range and found no further issues and no gas leaks detected duri
Near Killeen, TX 76549
Al
Job Details: 01/02/2019
REFRIGERATOR WHIRLPOOL MFI2570FEZ05 "Arrived to install previously ordered parts. I removed and replaced the motor, ice maker, divider and impeller yoke. I reassembled the unit and service tested the unit. All water lines were dry at the time of service. Unit worked as designed.I returned and tested the valve and did not get voltage. ; ordrng 1 W10913947 (VALVE)"
Near Cedar Park, TX 78613
Lou
Job Details: 01/02/2019
REFRIGERATOR MAYTAG MFF2258VEM4 "arrived on site to inspect refrigerator not cooling. Upon further inspection, using my multimeter, I placed my thermal lead at the bottom of the RC section and my ignite was 56 degrees. I placed my thermal lead at the bottom of the FC section and my temp reading was 16 degrees. I pulled the unit from its place and removed the back cover to check the compressor and its components. I checked amperage to the compressor and it was showing .03 Amps which is a weak reading. I put the cover back on and put the unit back in its place and removed the fc door and drawers. I removed the Evap cover and found that the evaporator had a good frost pattern and a small buildup of ice in the top right corner. Using my steamer, I removed the ice and I repositioned the thermistor. I put the Evap cover back on and put the fc drawers and door back on and tested the damper. The damper is operating as designed. I quoted the customer RF440 $299.99 for diagnosis/labor (per CS)
Near Cedar Park, TX 78613
Lou
Job Details: 01/02/2019
DRYER MAYTAG MEDB755DW2 "arrived on site to inspect dryer not operating. Upon further inspection, I found the unit plugged in and when pressing the power button the unit did not respond. I opened the door and found the unit interior light on. Using my multimeter, I verified voltage at the outlet and at the terminal block. I removed the back cover and verified ohms to the fuse, cutoffs and element. I reinstalled the back cover and removed the console to expose the main control. I tested voltage at the P8-3 and P9-2 and got 120 volts. I tested VDC at P2-3 & P2-1 and got less than 5VDC. I tested the thermistor and it tested good. I quoted the customer DR300 $169.99 for diagnosis/labor ad the control is SCODE. The Customer paid the service fee of $108.24 and will pay the remaining balance of $61.75 on the return service call. No lint observed during service.; ordrng 1 CNOTE (LSO) and 1 W10831163 (cntrl-elec)"
Near Burnet, TX 78611
Thomas L.
Job Details: 01/02/2019
REFRIGERATOR GE HA10TG31SB Arrived and installed re-work kit per factory. No water is hooked up to this unit.
Near Cedar Park, TX 78613
Lou
Job Details: 01/02/2019
OVEN WHIRLPOOL GBD307PDB7 "arrived on site to install previously diagnosed and ordered part. I removed and replaced the control panel and tested the unit on Bake at 350. The unit operated as designed with no error codes showing. Job completed."
Near Austin, TX 78746
Kevin
Job Details: 01/02/2019
DISHWASHER KITCHENAID KDPE334GPS0 "Arrived on site and found the dishwasher front panel is damaged and not allowing door to close properly. Replaced panel and door is now operating correctly. No water leaks from connections at time of service, job complete"
Near Round Rock, TX 78665
Tyler B.
Job Details: 01/02/2019
REFRIGERATOR WHIRLPOOL WRF992FIFM00 "Arrived on site for unit not cooling in freezer. Ran diag found bimetallic open, replaced bimetallic and unit was still trowing error, replaced control in back and ran diag with a pass. Upon disassembling, tech cracked drawer divider by mistake. And will need replaced . No leaks on site ; ordrng 1 CNOTE (OFFICE R/S) and 1 W10878452 (DEVIDER )"
Near Lampasas, TX 76550
Al
Job Details: 01/02/2019
RANGE WHIRLPOOL WEEA25H0HN1 Arrived to inspect range. Customer had 240 from L1 to L2 and 249 from N to L1 and no voltage from N to L2. Customer advised again to seek electrician for wiring issues.
Near Austin, TX 78735
Leonardo
Job Details: 01/02/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 Call customer to advise customer I was on my way and customer wanted to reschedule. Rescheduled for Thursday 1/3 ; schdld next appmnt for 1/3 THU 11-3
Near Canyon Lake, TX 78133
Robert
Job Details: 01/02/2019
REFRIGERATOR JENN-AIR JCD2295KES Arrived on job for complaints of no ice or water. Pulled out refrigerator and checked connections at valve loose connection at valve reconnect and test operation normal. No leaks detected at time of service
Near Pflugerville, TX 78660
Steve C.
Job Details: 01/02/2019
REFRIGERATOR WHIRLPOOL WRS315SNHM00 Arrived on site for the unit is not making ice and we been in the refrigerator will not fit. Found no ice in the ice maker and it is in the on position. Found the icemaker connector was not secured. Secure the connection to the icemaker and the unit icemaker cycled. Found the bin on the refrigerator door is warped and will not go in the slots. Unit will need a new bin.; ordrng 1 W11239961 (BIN)
Near , TX 78610
Brandon
Job Details: 01/02/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Arrived on site to replace water valve, after replacement of water valve, unit tested good. However, I instructed customer to defrost unit due to old valve leaking water into ice maker section, I could not remove the ice maker due to ice build up."
Near Austin, TX 78757
Wesley
Job Details: 01/02/2019
DISHWASHER KITCHENAID KDTE104ESS3 Arrived on site and found unit operating as designed. With only and f5 e1 error. All else checks good. No further service needed.
Near Austin, TX 78739
Brandon
Job Details: 01/02/2019
DISHWASHER KITCHENAID KDTE504DSS0 "Arrived on site for customer complaint of unit making a noise and shutting down. Found broken glass in drain pump, I removed glass, unit tested good."
Near Killeen, TX 76542
Al
Job Details: 01/02/2019
COOKTOP WHIRLPOOL G7CE3034XS00 Arrived to inspect front burner not working. I turned the unit on and the front burner did not respond to HIGH setting. On London’s it responded. I disassembled and noticed the front burner switch was burned and needed to be replaced with a harness.Office to order harness and reschedule.NEEDS MORE WORK; ordrng 1 W10291387 (WIRE HARNESS)
Near Leander, TX 78641
Lou
Job Details: 01/02/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1 "arrived on site to inspect dishwasher not working. Upon further inspection, I found that there was no power to the unit. I looked under the sink and found that the unit was not plugged in. I attempted to plug the unit in, but due to the water line crossing directly in front of the dishwasher plug outlet, I was unable to plug the unit in. I unplugged the disposal and plugged the dishwasher in to the disposal outlet to test the dishwasher. I placed the unit in diagnostics and tested with no error codes in the beginning. The unit operated as designed with no error codes. I contacted the builder of my findings and suggested that a plumber adjust the water line in order to be able to plug the dishwasher into the outlet. No water leaks observed during service, job completed."
Near Austin, TX 78725
Wesley
Job Details: 01/02/2019
DRYER MAYTAG MED5500FW1 Arrived on site and found cycling thermostat damaged due to heater box not resting correctly in airlock. Ordering heater box and returning with cutoff due to possibility of heat damage to newly installed. ; ordrng 1 W11165874 (HEATER BOX) and 1 WP8557403 (CUTOFF )
Near Killeen, TX 76549
Al
Job Details: 01/02/2019
DRYER WHIRLPOOL LE8860XWQ0 Arrived to inspect dryer not heating. I checked the incoming voltage to the unit and only got 124 volts from L1 to L2. The bracket that holds the dryer wires was broken and the white wire was taped. I advised the customer to contact an electrician to fix the voltage issue.JOB COMPLETE
Near Austin, TX 78703
Leonardo
Job Details: 01/02/2019
MICROWAVE WHIRLPOOL KMHC319ESS0 Called customer to advised customer I was on my way. Customer asked if it was in warranty and I said no so customer cancelled service.
Near Austin, TX 78746
Kevin
Job Details: 01/02/2019
DISHWASHER KITCHENAID KUDS30FXSS5 Arrived on site and found error codes 7/1 no heat and 6/6 incoming water below 84 degrees. Ran diagnostic cycle and found all functions are operating properly and at the end heating element is working again. Also found in coming hot water measured at kitchen sink is 105° control board had turned off power to heating element and was reset by diagnostic cycle. Recommended that incoming water temperature be raised to a minimum of 120° add hot water should be ran at kitchen sink for at least a minute before starting dishwasher. No water leaks from connections at time of service
Near New Braunfels, TX 78130
Robert
Job Details: 01/02/2019
OVEN WHIRLPOOL WFE505W0HS0 Arrived on job for complaints of noise in oven . Found bracket fir heater moving made adjustments to bracket and noise stoped. Clamped too tight open it up slightly.
Near Round Rock, TX 78665
Wesley
Job Details: 01/02/2019
DISHWASHER MAYTAG DU810DWGU1 Arrived on site and found unit leaking from poor inlet hose connection. Repaired leak. Dispenser door latch missing. Customer requested replacement of latch piece. Ordering latch to finish. ; ordrng 1 676413 (LATCH KIT)
Near Austin, TX 78728
Cliff
Job Details: 01/02/2019
REFRIGERATOR WHIRLPOOL KSC24C8EYY02 Arrived on site to diagnose a refrigerator that is condensating inside the unit. Found interior liner cracked causing air leak in fresh food cavity. Refrigerator liner is nonrepairable and unit will need to be replaced. No further repairs to be done at this time. No leaks were found at time of service.
Near Georgetown, TX 78633
James
Job Details: 01/02/2019
RANGE WHIRLPOOL WFG540H0ES0 "Arrived on site and installed new valve, orifice holder, and sensor. Tested for proper operation and found unit working properly. Job complete"
Near Round Rock, TX 78665
Lou
Job Details: 01/02/2019
REFRIGERATOR WHIRLPOOL WRS588FIHW00 "arrived on site to inspect ice dispenser not dispensing. Upon further inspection, the customer opened the fc section door and showed me that the light switch was working intermittently. When I wiggled the switch housing, the fc lights flickered off and on. I removed the switch to find that it was not seated correctly. I re-seated the switch and tested it and it operated as designed. No water leaks observed during service, job completed."
Near Austin, TX 78749
Leonardo
Job Details: 01/02/2019
OVEN JENN-AIR WW30430P Arrived on site to test unit for unit not getting to temp. Test unit and unit test good door not closing correctly you have to push door to close. Job complete
Near Austin, TX 78723
Wesley
Job Details: 01/02/2019
RANGE WHIRLPOOL WFE320M0ES1 Arrived on site and repaired shorted control by replacing control. Now unit activates heating functions properly.
Near Del Valle, TX 78617
Wesley
Job Details: 01/02/2019
REFRIGERATOR WHIRLPOOL WRT511SZDW00 Arrived on site and found current door misshapen and preventing good seal. Previous attempt to correct did not hold. Ordering new door to repair. ; ordrng 1 LW10646224 (DOOR)
Near Georgetown, TX 78628
James
Job Details: 01/02/2019
DISHWASHER KITCHENAID KDTE104ESS1 Arrived on site and installed new dispenser. Tested for proper operation and found unit working properly. Job complete
Near Austin, TX 78735
Brandon
Job Details: 01/02/2019
OVEN WHIRLPOOL WOS97EC0HZ00 "Arrived on site for customer complaint of loud fan noise during use and unit not powering on all the time. Found UIB was not responsive all the time and noise coming from fan motor. Ordering appliance manager, UIB, and fan motor. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11109174 (blower) and 1 W11261165 (APPLIANCE MANAGER ) and 1 W11299115 (UIB)"
Near Kyle, TX 78640
Robert
Job Details: 01/02/2019
REFRIGERATOR MAYTAG MFD2560HEW Arrived on job for complaints of no water or ice. Found supply good air pockets in water line and shut off arm miss alignment. Corrected air and test icemaker. No leaks detected at time of service.
Near Georgetown, TX 78626
Tyler B.
Job Details: 01/02/2019
REFRIGERATOR LG LSC27937ST "Arrived on sote for unit leaking, found John gusset fitting not completely connected on hinge side, re connected all lines and Testd good, no leaks at time of service.
Near Georgetown, TX 78626
Tyler B.
Job Details: 01/02/2019
WASHER WHIRLPOOL WTW4950HW1 "Arrived on sote for unit making loud noise, popped under and found cam loose and chipped, R&R cam and Testd good, no leaks on site"
Near Austin, TX 78759
Wesley
Job Details: 01/02/2019
COOKTOP JENN-AIR JGD3430GS00 Arrived on site and adjusted knobs for straighter alignment. Also found current grease filter wrong part. Ordering correct grease filter. Shippingd2c; ordrng 1 D2C and 1 W10905834 (GREASE FILTER)
Near Round Rock, TX 78665
Lou
Job Details: 01/02/2019
DISHWASHER AMANA ADB1400AGS1 "arrived on site to inspect dishwasher with no operation. Upon further inspection, I attempted to place the unit in diagnostics with no progress. The door was closed and the control was responding, but the unit was not operating. I unplugged the unit and removed the outer door cover to inspect the control and console. I plugged the unit back in and tested the door switch and when I engaged the switch, the drain pump came on. I found that the door strike was not engaging the door switch and allowing the unit to operate. I reinstalled the door panel and adjusted the door strike and tested the unit. When I closed the door, I could hear the door strike/door switch engage and make the loud clicking noise. I place the unit in diagnostics and tested and error code F5E1 appeared (door switch). I cleared the code and continued with testing. The unit operated as designed with no error codes at the end of testing. No water leaks observed during service, job completed
Near Austin, TX 78724
Wesley
Job Details: 01/02/2019
OVEN WHIRLPOOL WFC310S0EB1 Arrived on site and installed hinge kit. NOw unit is operating as designed. Included move in date of first and only tenant to secure warranty status.
Near Georgetown, TX 78628
Lou
Job Details: 01/02/2019
WASHER GE WCVH6800J1MS "arrived on site to inspect washer stopping during rinse/spin cycle. Upon further inspection, I placed the unit in diagnostics to check error codes and found 22 (inlet valve) & 31 (drain). The customer advised that he had found some debris in the drain pump filter and then found more debris in the drain hose at the drain pump. He advised that he removed all debris using a coat hanger. Now the unit is leaking water and he believes that he may have poked a hole in the drain hose. I removed the bottom panel to expose the drain pump/hose. I found that water water leaking from the unit and the found a hole the size of a nickel in the drain hose just past the connection from the hose to the pump. I advised the customer of my finding. Also, using my multimeter, I tested ohms to the inlet valve and it was good. ordrng 1 WH41X10131 (drain_hose)"
Near Wimberley, TX 78676
Robert
Job Details: 01/02/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 Arrived on job for complaints of noise. Compressor making buzzing noise louder than normal. Customer would like a SS TEC to check compressor ; ordrng 1 CNOTE (SS TEC) and 1 W10873801 (start-dev)
Near Kyle, TX 78640
Leonardo
Job Details: 01/02/2019
MICROWAVE MAYTAG MMV4205DH1 Arrived on site to test unit for open door close error. Test unit and found bad 3 way switch. Replaced switch test unit and unit test good job complete no more open close door erro
Near Jarrell, TX 76537
James
Job Details: 01/02/2019
RANGE MAGIC CHEF CER1115AAW Arrived on site and inspected bake element. I found visual failure of element causing no hear during bake cycle. Installed new element and tested. Unit working properly. Job complete
Near Dripping Springs, TX 78620
Brandon
Job Details: 01/02/2019
DRYER WHIRLPOOL WED90HEFC2 "Arrived on site for customer complaint of dryer not turning on, found loose connection at door switch, I reconnected door switch unit tested good."
Near Round Rock, TX 78665
Lou
Job Details: 01/02/2019
DISHWASHER WHIRLPOOL WDT920SADM2 "arrived on site to inspect dishwasher rack falling. Upon further inspection, I found that the lower wash arm had come off and melted on the element. The customer advised that the upper rack had come off the left track, but he placed it back on. I inspected the rack adjusters and both tracks and could not find where the rack had jumped off the track. Also, I found that the sump outlet cover was damaged and will need to be replaced. I inspected the element and it looks bad. I tested, ohms to it and it is good, but due to the random parts falling onto it and melting, it should be replaced. I advised the customer of my findings and advised him of the parts I would be ordering. I am ordering the lower spray arm, sump/motor assembly and heating element and will return with the prescreened tracks. I scheduled return service for 01/03/18. No water leaks observed during service.; ordrng 1 W10703867 (heater) and 1 W10837249 (spray arm lower) and 1 WPW10671942 (s
Near Round Rock, TX 78681
Lou
Job Details: 01/02/2019
DRYER WHIRLPOOL WED4815EW1 "arrived on site to inspect a dryer with no power. Upon further inspection, I attempted to turn the unit on and nothing happened. I could hear the timer ticking. I removed the back cover to expose the fuse, cutoffs and element. Using my multimeter, I verified ohms to the cutoffs and element and found the fuse open. I replaced the fuse and tested the unit and still nothing. I tested voltage at the terminal block and found no voltage to the L1 & L2 but there was 124 volts from L1 to Neutral. I unplugged the unit and tested the outlet for voltage and was only getting 109 volts from L1 to L2. I went outside and turned the breaker off and waited approximately 30 seconds then turned it back on. When I tested the outlet again, still I only found 109 volts. I advised the customer of my findings and advised that once they got the breaker checked out; if the unit still did not work to call the office and schedule return service. No lint observed during service, job co
Near Pflugerville, TX 78660
Tyler B.
Job Details: 01/02/2019
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site for heating complaints, found unit heating to 300 and turning off, ohm sensor and tests bad, R&R sensor and Testd good"
Near Seguin, TX 78155
Robert
Job Details: 01/02/2019
REFRIGERATOR WHIRLPOOL WRF560SEHZ Arrived on job for complaints temperature too warm. Found frost in freezer. Removed back panel and found wire to heater damaged. Repair wire and thaw freezer.
Near Leander, TX 78641
Lou
Job Details: 01/02/2019
DISHWASHER WHIRLPOOL WDF310PAAS5 "arrived on site to inspect dishwasher not cleaning dishes. Upon further inspection, I placed the unit in diagnostics and tested with error codes F7E1 and F6E4 showing. I cleared the codes and continued with testing. The unit dispensed water into the tub, but the motor never came on. I advanced the unit until the drain pump came on and then tested the element ad they operated as designed. I found that a few of the lights on the UI console were not lighting up. I removed and replaced the control and tested and the motor still did not come on. I found that the motor was getting voltage. I removed ad replaced the sump/motor assembly and tested again. The unit operated as designed with no error codes. No water leaks observed during service, job completed."
Near Austin, TX 78757
Tyler B.
Job Details: 01/02/2019
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "Arrived on site for unit door not always closing, found unit missing closer on bottom hinge. Will need to complete repair ; ordrng 1 WP67003639 (closer)"
Near Austin, TX 78746
Kevin
Job Details: 01/02/2019
WASHER WHIRLPOOL WTW8600YW1 "Arrived on site and inspected washing machine and found water pressure is not excessive and each dispenser cup did not visibly overflow while testing. Left spring has rusted out. Lid still opens and closes and customer elected not to replace it at this time. Found water dripping from where black water line attaches to dispenser cup.
Near Dripping Springs, TX 78620
Brandon
Job Details: 01/02/2019
REFRIGERATOR KITCHENAID KBSN602ESS00 "Arrived on site for customer complaint of left side door making noise when opening, found left side bushing and spring are making noise, ordering left side hinge with spring and bushing. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10484913 (hing-bushg) and 1 WP8281164 (screw) and 1 WPW10121046 (etension)"
Near Austin, TX 78759
Wesley
Job Details: 01/02/2019
DISHWASHER KITCHENAID KDTE304GPS0 "Arrived on site and found new control to be defective and also found unit float switch assembly open and lever missing. Found lever. Corrected float switch assembly, now unit is operating as designed, no parts needed."
Near Cedar Park, TX 78613
Lou
Job Details: 01/02/2019
DRYER WHIRLPOOL WED7800XW0 "arrived on site to inspect dryer not heating. Upon further inspection, using my multimeter, I verified ohms to the cutoffs and thermal fuse, but when I checked the element is showed to be open. I removed the element and found it to be burnt ad the metal plate was warped and cracked due to the heat. I replaced the element and tested the unit and it began to heat as designed. Using my shop vac, I vacuumed the lint from the unit. Job completed."
Near Round Rock, TX 78665
Wesley
Job Details: 01/02/2019
REFRIGERATOR WHIRLPOOL KRMF706ESS01 Arrived on site and found RC drain clogged. Unable to remove debris. Not frozen. Unit has blockage about 6 inches up from rear access. Causing leak during normal operation of front of RC cabinet. Advised customer that condition would be reported to whirlpool and replacement is likely. Condition unchanged at time of service. Customer made aware of persistent leak.
Near New Braunfels, TX 78132
Robert
Job Details: 01/02/2019
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on job to replace freezer door,bracket and adapter. After replacement test operation. No leaks detected at time of service"
Near Austin, TX 78750
Cliff
Job Details: 01/02/2019
TRASH COMPACTOR KITCHENAID KUCC151LPA0 Arrived on site to diagnose a trash compactor that was smoking during use. Tested unit thoroughly and found no mechanical failures at this time. Advise homeowner contact or may not of been close properly or switch is not set properly causing motor to overheat. All is working properly at this time and no repairs are needed.Svc fee -20.00 yelp discount (79.99+tax)
Near Lakeway, TX 78734
Brandon
Job Details: 01/02/2019
REFRIGERATOR KITCHENAID KSCS25FTSS02 "Arrived on site to replace main control board, after replacing, unit tested good."
Near Austin, TX 78736
Kevin
Job Details: 01/02/2019
OVEN WHIRLPOOL RBS305PDB17 "Arrived on site and found customer is experiencing F3E2 error for runaway temperature. temperature sensor is showing to be 1090 ohms at room temperature. The control board relay is getting stuck during operation, and control board will need to be replaced. Control board is showing no longer available Will turn over call to American Home Shield, Job complete; ordrng 1 8300450 (switch,membrane w/pn) and 1 WP8302994 (cntrl-elec) and 1 WPW10131825 (sensor)"
Near Buda, TX 78610
Robert
Job Details: 01/02/2019
DRYER WHIRLPOOL WGD95HEDW0 Arrived on job for complaints of noise. Found the blower wheel damaged causing a rattling noise. ; ordrng 1 WPW10211915 (wheel)
Near Austin, TX 78746
Kevin
Job Details: 01/02/2019
REFRIGERATOR KITCHENAID KBRA20ELSS01 "arrived on site and found refrigerator has power a compressor condenser fan and evaporator fan are not running. Rotated defrost timer and found no voltage at start device. Bypassed thermostat and found power is showing at the start device now but compressor is not starting. Quoted customer for repair and replacement of compressor and thermostat. New compressor, $407.76 thermostat $114.86, Access stub $13.16 drier $49.96 total labor RF440 $449.99 Office is closed and customer will call tomorrow if he wishes to proceed. No water leaks from connections at time of service, job complete; ordrng 1 TJ90SF8404 (ACCESS STUB) and 1 W10143759 (drier (service)) and 1 W10309990 (compressor) and 1 WP67003000 (control- f THERMOSTAT)"
Near Round Rock, TX 78665
Steve C.
Job Details: 01/02/2019
RANGE WHIRLPOOL WFG530S0ES1 Arrived on site for the unit is leaking gas. Tested the unit and applied bubble solution to all the gas connections. Found no gas leaks on the unit but did find a small gas leak on the elbow connector to the wall. Advise the customer to call a plumber to fix the gas leak.Turn the gas off for safety until the unit is repaired from the plumber.
Near Austin, TX 78757
Tyler B.
Job Details: 01/02/2019
REFRIGERATOR WHIRLPOOL KSC23C8EYB02 "Arrived on site for unit with no cool, ran diag found bi metals open, R&R bi-metal and tests good no leaks on site
Near Austin, TX 78732
Cliff
Job Details: 01/02/2019
WASHER SAMSUNG WF45D6200AW/A2 Arrived on site to service washing machine. After arriving notice the machine is a Samsung and contacted office. Office made me aware we do not service Samsung in warranty. Homeowner will need to contact extended warranty company and have them re-dispatch the call to a Samsung service provider
Near Lakeway, TX 78734
Cliff
Job Details: 01/02/2019
COOKTOP JENN-AIR JED3536WB01 "Arrived on site to diagnose a cooktop with a burner that is not operating. Tested unit and found center rear infinite switch failed causing non-operation of burner. Uninstalled unit, replaced the switch and tested unit after reinstall. Found all is functioning properly at this time
Near Spicewood, TX 78669
Cliff
Job Details: 01/02/2019
REFRIGERATOR WHIRLPOOL WRS973CIDM00 "Arrived on site to diagnose a refrigerator that is not cooling properly. Found fresh food evaporator completely encased in ice due to miscommunication between controls and evaporator thermistor. Main control, user interface, and evaporator thermistor will all need to be replaced to complete repairs. Office will need to set return date due to part availability. Advised homeowner to thaw unit 24 hours prior to service.; ordrng 1 W10822639 (cntrl-elec)"
Near The Hills, TX 78738
Brandon
Job Details: 01/02/2019
MICROWAVE KITCHENAID KCMS2055SSS0 "Arrived on site for customer complaint of unit not heating and smelling like burnt plastic. Found faulty magnetron and diode. I replaced mag and diode, unit tested good.
Near Leander, TX 78641
James
Job Details: 01/02/2019
WASHER WHIRLPOOL WTW4816FW2 Arrived on site and tested operation. I found no function from control. I tested voltage and found 120 volts to control. Installed new control and ran calibration mode and auto diagnostics. Unit working properly. Job complete
Near Round Rock, TX 78681
Steve C.
Job Details: 01/02/2019
DRYER MAYTAG MEDX655DW1 Arrived on site for the unit is not healing. Found all the connections and heating element check good. Found the temperature switch is defective by not allowing voltage to the heater. Replace the temperature switch and tested the unit. Unit heat in the works properly. Advise customer to clean air vents every six months.
Near Austin, TX 78739
Leonardo
Job Details: 01/02/2019
OVEN GE JKP27WOT1WW Arrived on site to install rebuild board. Turned upper oven on to 350 and unit test good. Both oven working correctly at this time job complete
Near Seguin, TX 78155
Robert
Job Details: 01/02/2019
DRYER WHIRLPOOL RED4516FW0 Arrived on job for complaints of lint and not drying. Ran air test kit air flow blocked. Checked tube behind dryer and lint stuck to tube and wet. Blockage in house vent will need to have vent service.
Near San Marcos, TX 78666
Leonardo
Job Details: 01/02/2019
RANGE KITCHENAID KSEG700ESS1 "Arrived on site to test unit for oven not getting to temp. Test unit and found bad bake element, also put unit in test mode and found stuck keypad or shorted keypad. Also found error code F8E0 fan speed to slow. Will need to replace bake element at $88.08 and cooling fan at $138.16 and console labor at $229.99 total before taxes $456.23. Console covered under 5 year warranty. ordrng 1 W10915661 (CONSOLE STAINLESS) and 1 W11107275 (COOLING FAN )"
Near Spicewood, TX 78669
Cliff
Job Details: 01/02/2019
REFRIGERATOR WHIRLPOOL WRF736SDAM11 Arrived on site to diagnose a refrigerator that will not purchase ice. Tested unit and found icemaker has e2 motor error saved in computer through diagnostics. Replaced ice maker and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Round Rock, TX 78681
Lou
Job Details: 01/02/2019
WASHER WHIRLPOOL WFW9150WW02 "arrived on site to inspect washer making grinding noises. Upon further inspection, I placed the unit in diagnostics and tested with no error codes present. The unit operated as designed; however, when the drain pump came on the motor was very loud. I tilted the unit back and removed the drain filter and there was very little debris inside the filter. I removed and replaced the drain pump and tested. The unit operated as designed and the drain pump was much quieter. No water leaks observed during service, job completed."
Near Driftwood, TX 78619
Brandon
Job Details: 01/02/2019
MICROWAVE KITCHENAID KHMS2056SSS2 "Arrived on site to replace relay board, we had the wrong relay board. Ordering correct relay board. ; ordrng 1 CNOTE (2 MAN JOB) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 WP8206488 (cntrl-elec)"
Near New Braunfels, TX 78130
Kevin
Job Details: 12/31/2018
OVEN WHIRLPOOL WOD51EC0AS04 Arrived on site and found oven temperature is not correct when set but it is heating. Replaced both temperature sensors and showed customer how to make further adjustments if needed through the calibration setting. Job complete
Near Leander, TX 78641
Tyler B.
Job Details: 12/31/2018
RANGE KITCHENAID KSGB900ESS2 Arrived on site for complaints of gas leak. Performed numerous leak test and all burners line connections and all connections and reg and wall and hose. No leaks have been detected.
Near Seguin, TX 78155
Diego G.
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "arrived on site. Checked for leaking issues. Found pieces of foam stuck in drain creating where water would leak inside freezer. Removed foam and tested, all functions tested OK. No leaks present. Job complete"
Near Seguin, TX 78155
Diego G.
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "arrived on site. Checked for leaking issues. Found pieces of foam stuck in drain creating where water would leak inside freezer. Removed foam and tested, all functions tested OK. No leaks present. Job complete"
Near Seguin, TX 78155
Diego G.
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "arrived on site. Checked for leaking issues. Found pieces of foam stuck in drain creating where water would leak inside freezer. Removed foam and tested, all functions tested OK. No leaks present. Job complete"
Near New Braunfels, TX 78132
Diego G.
Job Details: 12/31/2018
REFRIGERATOR KITCHENAID KRFC704FBS01 arrived on site. Customer stated he canceled service call.
Near New Braunfels, TX 78132
Diego G.
Job Details: 12/31/2018
REFRIGERATOR KITCHENAID KRFC704FBS01 arrived on site. Customer stated he canceled service call.
Near New Braunfels, TX 78132
Diego G.
Job Details: 12/31/2018
REFRIGERATOR KITCHENAID KRFC704FBS01 arrived on site. Customer stated he canceled service call.
Near Austin, TX 78746
Brandon
Job Details: 12/31/2018
WASHER WHIRLPOOL MVWB766FW1 "Arrived on site for customer complaint of unit leaving marks on clothes. Found error codes F0e5 f0e2 in diagnostic mode, found unit needed load size calibration run, after calibration unit tested good."
Near Georgetown, TX 78626
Jerry C.
Job Details: 12/31/2018
MICROWAVE WHIRLPOOL WMH32519HZ3 "WMH32519HZ3 Arrived to inspect door closing issue. The left mounting screw was not installed and will be required before further repair can be made. The chassis, unsupported on the left side, is twisting and causing the door to not light up with the switch assemblies. The left side of the door is damaged as well. The left mounting screw will need to be installed prior to further repair and door replacement. Mounting kit ordered. ; ordrng 1 W10821385 (hard-mount)"
Near Austin, TX 78745
Brandon
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site for customer complaint of no ice production, found water line was frozen and customer had no product inside freezer section. I removed the ice I could see, but instructed customer to defrost unit for 24 hours. Ice maker and valve tested good in diagnostic mode."
Near Liberty Hill, TX 78642
Jerry C.
Job Details: 12/31/2018
DRYER WHIRLPOOL 110.60172 110.60172002 Arrived to inspect coins jammed. I was able to dislodge the coins and the unit appeared to work as designed. I tested with more coins and the issue did not return. No further checks could be made due to the customer not having the key.
Near Austin, TX 78703
Leonardo
Job Details: 12/31/2018
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to test unit for damaged front door panel. Will need to order new front door panel W11174872 stainless. Rescheduled for 12/27 it’s unit 440 ; ordrng 1 W11174872 (FRONT PANEL STAINLESS )
Near , TX 78660
Wesley
Job Details: 12/31/2018
OVEN WHIRLPOOL WOD51EC0AS05 Arrived on site and found unit door had not yet arrived. Traded with model home appliance for closing.
Near Waco, TX 76712
Steve C.
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRS571CIDM02 Arrived on site for the unit is not making ice. Tested the unit and unit is working properly. The ice bin is full and everything is working properly. All water connections were dry at the time of service.
Near Woodway, TX 76712
Steve C.
Job Details: 12/31/2018
WASHER MAYTAG MVWC415EW1 Arrived on site for the unit will not lock or advance cycles. Tested the unit and found the latch will continuously make a clicking noise. Found the latch is defective. Replaced the latch and calibrated the unit. Unit works properly and all water connections were dry at the time of service.
Near Round Rock, TX 78665
Jonathan
Job Details: 12/31/2018
MICROWAVE WHIRLPOOL WOC54EC0AB04 "Arrived on site for microwave oven combo, getting error code F6-E8. Performed diagnostics mode and confirmed fault code. Checked connection between UI and ACU. Checked wire resistance. Removed ACU and installed new. Tested microwave and oven. All tested good."
Near Austin, TX 78703
Luis
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Arrived on site for no water. No water entering filter head tested water source valve. Diagnosed faulty valve,valve has to be opened to middle section to allow water to flow to unit. Tested water dispenser unit working as designed"
Near Cedar Creek, TX 78612
Thomas L.
Job Details: 12/31/2018
RANGE WHIRLPOOL WFC310S0AB0 Arrived on site and replaced two defective small elements. Replace all switches as they would not regulate heat properly. Replaced 2pans as that kept the customer from being able to remove the elements.
Near Smithville, TX 78957
Thomas L.
Job Details: 12/31/2018
WASHER WHIRLPOOL WTW8500DC0 "Arrived on site for him proper operation. Found that the unit has failed splines on the washplate and the gear case otherwise call the drum assembly. Unit will need clutch, slider, drum assembly or gear case, and washplateUnit will also need cost approval. Repair will take two hours due to the cramped location of the washer.; ordrng 1 2HOURJOB and 1 COSTAPPROVAL and 1 W10752283 (washplate) and 1 W10811956 (drum assy)"
Near Austin, TX 78748
Leonardo
Job Details: 12/31/2018
DISHWASHER WHIRLPOOL WDT730PAHV0 Arrived on site to test unit for not drying. Test unit and unit giving f7e1 no heat. Test heater and found opened element. Replaced heater test unit no leaks present and heater coming on job complete
Near Austin, TX 78759
Scott
Job Details: 12/31/2018
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site ,replaced adjusters . Instructed on rinse aide . Ran diagnostics ,nonerror codes . No water leaks detected at time of service ."