Service History 911

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Hutto, Texas 78634

Cliff

Job Details: 06/22/2022

Arrived on site to replace previously ordered parts for microwave. Replaced door and tested unit. Found all is functioning properly at this time.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near Bastrop, Texas 78602

Joe Z

Job Details: 06/22/2022

Arrived onsite to install previously diagnosed part. Replaced dual valve. Test unit and unit operates as designed. No leaks present at this time. Collected remaining balance.Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ04

Near Austin, Texas 78738

Luis

Job Details: 06/22/2022

"Arrived on site. Installed housing due to unit not needing thermistor replaced and installing original harness,replaced main control. Found cold air migrating around damper housing with damper door closed,added sealer around housing until no further air leaking from housing. Tested damper and control operation unit working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF991BOOM00

Near New Braunfels, Texas 78132

Andrew

Job Details: 06/22/2022

"Arrived on site to test unit for no ice production. Found in diagnostics emitter was not reading bin was empty preventing ice production. Replaced receiver and emitter boards, tested unit, unit appears to be working as designed. No leaks detected. Job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near New Braunfels, Texas 78132

Andrew

Job Details: 06/22/2022

"Arrived on site to test unit for acting erratic and rust issues. Found unit not responding to commands but starting and stopping cycles on its own. Was able to get into diagnostics but unit turned itself off, unable to complete diagnostics or recover stored error codes. Pulled unit out and took door apart and found excessive rust inside door and tub. Called tech line and was transferred to safety. Safety recommended no repairs as unit is a liability and too many parts needed and unable to ensure unit would still be good after repairs. Was advised to have customer contact whirlpool and provided given SR#s. Left unit unplugged and advised customer to not plug in or even attempt to use unit. Job complete. SR#7733946174(techline)SR#7733897441(safety)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Canyon Lake, Texas 78132

Andrew

Job Details: 06/22/2022

"Arrived on site to test unit for not cooling in RC. Found evap/defrost thermistor open again. Replaced thermistor and UI as a precautionary. Tested unit, unit working as designed. No leaks detected. Job complete."

We serviced a

FRIGIDAIRE WASHER

Model FFTW1001PW

Near Austin, Texas 78737

Justin

Job Details: 06/22/2022

Arrived on site for a washing machine not getting water. Upon arrival the customer also stated they thought the unit may be leaking. Upon further inspection I found the cold and hot valves at the wall leaking and I informed the customer. I then tested the unit and found neither hot nor cold working. I gained access to the valves and found them badly clogged indicating a bad hot and cold valve. I installed the valves and then tested the unit. I found the unit running as designed with no leaks on the unit itself.

We serviced a

KENMORE REFRIGERATOR

Model 795.7203411

Near Killeen, Texas 76543

Tyler

Job Details: 06/22/2022

"Arrived on site for refrigerator not making ice. Upon arrival confirmed issue. Found bucket empty. Found thermistor ohming within manufacturing spec within ranges when removed from unit and tested at room temps on site. Found no failures in harvest/fill tests. Temps in both compartments on arrival were 32/55 (FC/RC). Found unit had no frost build up on fc coil. Found drier at room temp and amp draw to compressor at 0.2. All fans running. TCA38151706, 5421JJ1003S, WPW10143759, W10913906.

We serviced a

SAMSUNG REFRIGERATOR

Model RF265BEAESR/AA 01 OR

Near Killeen, Texas 76549

Tyler

Job Details: 06/22/2022

"Arrived on site for refrigerator not cooling. Upon arrival confirmed complaint. Only function working on unit when I arrived were the lights. Diagnostics led wasnt lite up. Found power failure in main control. Check all loads and found no failures in thermostats, fans, compressor, etc. replaced main control then restored power and found full functionality had been restored to unit as well as all cooling components functioning well. Informed customer to give unit 24hrs to stabilize temps as well as an additional 48hrs to produce ice properly. Call complete"

We serviced a

MAYTAG REFRIGERATOR

Model MSD2572VEB01

Near Killeen, Texas 76542

Tyler

Job Details: 06/22/2022

"Arrived on site for refrigerator intermittently cooling. Upon arrival confirmed issue. Found full bucket of ice but cubes were shrinking and melting together. Amp draw to compressor was 1.4 amps and stable. All fans and compressor functioning within specs. Watched evap coil and found proper frosting. Found thermostat registering inaccurate temps and going into defrost to early, replaced adc and stat. Informed customer to give unit 24 hrs to stabilize temps and refill bucket with ice. Call complete."

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near Seguin, Texas 78155

Andrey

Job Details: 06/22/2022

"Arrived on site to test unit for drum not spinning, tested unit found damaged idler pulley and broken belt, replaced parts tes unit unit now running as designed, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Seguin, Texas 78155

Andrey

Job Details: 06/22/2022

"Arrived on site to test unit for no power, tested unit found shorted control, replaced control, all functions returned,refrigerator started cooling, unit is now running as designed, job complete"

We serviced a

KITCHENAID DISHWASHER

Model KUDU03FTSS0

Near Lakeway, Texas 78734

Leonardo

Job Details: 06/22/2022

Arrived on site to removed the bottom spray arms. Removed spray and and filter and unit was cleaned. Drained unit 5 times and unit drain correctly job complete

We serviced a

GE DISHWASHER

Model PDWT380V00SS

Near Austin, Texas 78734

Leonardo

Job Details: 06/22/2022

Arrived on site to replace motor and water line and vent motor and fill valve. Replaced all parts test unit and unit test good no leaks present job complete.

We serviced a

WHIRLPOOL RANGE

Model JES9800CAS00

Near Austin, Texas 78734

Leonardo

Job Details: 06/22/2022

Arrived on site to test unit for unit not wanting to heat at 350?. Test unit and found unit was on Celsius not allowing you to cook at 350. Changed it to F test unit and unit pre heated to 350 job complete.

We serviced a

WHIRLPOOL RANGE

Model WFE320M0ES2

Near Austin, Texas 78749

Leonardo

Job Details: 06/22/2022

Arrived on site to test unit for unit not getting to temp. Test unit and found and sensor. Replaced sensor test unit and unit test good job complete.

We serviced a

WHIRLPOOL RANGE

Model SF367LEKT

Near Austin, Texas 78748

Leonardo

Job Details: 06/22/2022

Arrived on site to relace dsi board and sensor. Replaced both parts test unit and unit test good job complete.

We serviced a

JENN-AIR OVEN

Model JJW2430DS03

Near Austin, Texas 78756

David S

Job Details: 06/22/2022

Arrived on site to install previous diagnose part. I gained access to the console and replaced it with new. I powered the unit on and tested it. It is now working as designed. Job complete.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW0

Near Austin, Texas 78752

David S

Job Details: 06/22/2022

Arrived on site for dryer not heating. I inspected the unit and work area. I found the thermal cutoff not plugged in. I plugged in the thermal cutoff and tested the unit. It is now working as designed. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Austin, Texas 78723

David S

Job Details: 06/22/2022

Arrived on site for dishwasher not draining. I inspected the unit and work area. I found the drain hose crimped. I installed a new drain hose. The unit is working as designed. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM06

Near Austin, Texas 78754

David S

Job Details: 06/22/2022

"Arrived on site for water building up in the freezer. I inspected the unit and work area. I found the evaporator drain pan clogged with ice. I cleared ice, and cleared the drain tube. The unit is working as designed, with no more water leaking. Job complete."

We serviced a

AMANA RANGE

Model AER6303MFS2

Near Austin, Texas 78753

David S

Job Details: 06/22/2022

Arrived on site to install previous diagnose parts. I gained access to the main harness and replaced it with new. I powered the unit on and tested it. I found it working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Austin, Texas 78750

Matthew

Job Details: 06/22/2022

Arrived onsite for refrigerator not defrosting properly. Called SW for assistance and recommendations per tech line. Thermistor had been replaced and was functioning correctly. Replaced HV control and UI. Powered unit and unit is functioning properly. Job complete

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Bastrop, Texas 78602

Joe Z

Job Details: 06/22/2022

"Arrived onsite to install previously diagnosed parts. Replaced gearcase,hub,and washplate. Test unit and unit operates correctly. No leaks present at this time. Job complete"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Austin, Texas 78701

Wesley

Job Details: 06/22/2022

Arrived onsite and found unit with oversuds leak into the overfill tray. Cleared water and tested. Unit is now operating as designed. Advised customer on use and care and solution to issue. All checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS03

Near Austin, Texas 78704

Wesley

Job Details: 06/22/2022

Arrived onsite for frost in freezer and found freezer gasket needed heat treatment to re seal. Customer is defrosting. Heat treated gasket to restore seal. All checks good. Unit is now operating as designed.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS4

Near Austin, Texas 78704

Wesley

Job Details: 06/22/2022

Arrived onsite for irregular flame color and found unit operating as designed. Provided customer instruct on moisture content in the air affecting flame color. All checks good. Unit is now operating as designed.

We serviced a

WHIRLPOOL RANGE

Model KDRS467VSS04

Near Austin, Texas 78704

Wesley

Job Details: 06/22/2022

"Arrived onsite to repair stuck key error and replaced the ui board and tested. Unit is now operating as designed.

We serviced a

JENN-AIR REFRIGERATOR

Model JF42NXFXDE02

Near Austin, Texas 78703

Wesley

Job Details: 06/22/2022

Arrived onsite for unit operating with failed LEDs. Replaced all LEDs with kit. Unit is now operating as designed. Covered by SP designation.

We serviced a

MAYTAG WASHER

Model MVW6200KW1

Near Manchaca, Texas 78652

Scott

Job Details: 06/22/2022

"Arrived on site for washer not getting any water . Customer had removed supply lines . Reattached lines . Ran diagnostics. No error codes . Unit pasted test wash . Started a quick cycle , ran for about 10 min. All checked normal. Couldnt duplicate any errors . Did recommend customer get ahold of maintenance dept at apt , hot water valve is leaking a small amount of water . No other leaks detected at time of service. Job complete."

We serviced a

MAYTAG WASHER

Model MHW2000AWW

Near Temple, Texas 76504

Kimo

Job Details: 06/22/2022

"Arrived onsite for washer not spinning clothes out. Upon inspection I found that the unit would not go into spin properly. Which indicates a motor failure. Upon looking up parts I found that there was a kit that came with the motor, motor control, harness and line filter.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM01

Near Round Rock, Texas 78665

Jonathan S

Job Details: 06/22/2022

"Arrived on site for refrigerator FC intermittently freezing. Inspected unit and work area. Found tile in front of unit cracked. Found FC evaporator fan not running. Measured DC voltage and found none. Tested with fan unplugged and found DC voltage. Installed evaporator fan motor and found fan started to run. Found fan stopped running when released connection. Measured DC voltage from control and found correct voltage. Found when wiggling connection to fan it would run, indicating a short in cabinet harness. Spoke with customer on service performed and not unit is not repairable. No funds collected today due to call back. Job completed."

We serviced a

JENN-AIR COOKTOP

Model CVGX2423B

Near Leander, Texas 78645

Gerry C

Job Details: 06/22/2022

Arrived to inspect valve and igniter issue. I found the front right valve was seized and I verified with parts research that it is not available. The CX elected to not pursue further repair without being able to obtain the valve. No gas leaks detected during service.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW0

Near Jonestown, Texas 78645

Gerry C

Job Details: 06/22/2022

"Arrived to inspect no heat and timer stalling. I found L1 had only 42 VAC and L2 was 122. After cycling the circuit breaker, the issue was resolved. I tested with an internal thermal probe and the unit heated and cycled as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Leander, Texas 78641

Gerry C

Job Details: 06/22/2022

"Arrived to instal previously diagnosed and ordered parts. I replaced the parts per Technical Service Pointer #: W11560805 Rev. C. I flushed the water supply and found debris and cloudy water. After the flush, the issue was cleared. I tested the unit and it operated and filled as designed. No leaks observed during service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRFA35SWHN00

Near McGregor, Texas 76657

Jonathan M

Job Details: 06/22/2022

"I arrived on site for a refrigerator that is not cooling. Inspected unit and work area. The customer advised that the compressor does not run but all other functions of the unit work fine. Did confirm the customers complaint and found the starting device energized but not trying to turn on the compressor. Replaced the starting device and tested the unit. The unit began to work and operate as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near McGregor, Texas 76657

Jonathan M

Job Details: 06/22/2022

Arrived on site for a washing machine that is vibrating during the spin portion of the cycle. Inspected unit and work area. The customer advised that the unit does complete the cycle but was concerned about how much vibration was happening while running. Ran the unit through a high-speed spin in manual testing. The unit ran as designed but the point customer did point out that that was what he was saying. I did explain to the customer that that is normal operation with these newer units just due to the fact that theyre being suspended in the air and do not have anything to help stabilize the tub and basket. Ran the unit through diagnostic testing in the unit ran as designed. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model DU915PWSS0

Near Round Rock, Texas 78664

Jonathan S

Job Details: 06/22/2022

Arrived on site for dishwasher not completing cycle. Inspected unit and work area. Tested operation to verify failure. Gained access to control and found burnt circuit on control.

We serviced a

FRIGIDAIRE RANGE

Model FGF368GMK

Near Round Rock, Texas 78681

Jonathan S

Job Details: 06/22/2022

"Arrived on site for range front left burner not igniting and oven not preheating. Inspected unit and work area. Tested cooktop operation and verified failure. Found food spillage blocking orifice. Cleaned orifice and tested burner, found working as designed. Tested oven operation and measured amp draw to igniter, found igniting only drawing 2.4 amps. Found failed igniter. Removed failed igniter and installed new. Assembled unit and tested op. Found unit preheating as designed.

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Austin, Texas 78717

Jonathan S

Job Details: 06/22/2022

"Arrived on site for washer leaking water. Inspected unit and work area. Found torn door bellow. Will need to replace bellow before testing due to leak. Removed torn door bellow and installed new. Assembled unit and performed diagnostics mode. Checked fault codes and found fault code F0-E2 over suds. Ran automatic test cycle and found all components operating as designed. No water leaks detected during service.

We serviced a

WHIRLPOOL DRYER

Model WGD49STBW0

Near Austin, Texas 78750

Matthew

Job Details: 06/22/2022

"Arrived onsite for dryer making noise during cycle. Upon arrival tested unit. Disassembled unit and found belt ripping and rollers worn. Recommended repair kit to address worn parts. Used kit to replace rollers, idler pulley and belt. Tested unit and unit is functioning properly. No noise at this time. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Lakeway, Texas 78738

Luis

Job Details: 06/22/2022

"Arrived on site. Replaced defective door and fitting,checked door operation good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model GZ25FSRXYY2

Near Kingsland, Texas 78639

Lou

Job Details: 06/22/2022

"Arrived on site to inspect refrigerator ice maker not working and door open sensor wont turn off. Upon further inspection, the customer advised that the sensor stopped and was due to his spouse cleaning the unit out and unplugging the unit. I tested the ice maker using my jumper wire from points T-H and the ice maker would not harvesting and never called for water. I removed and replaced the ice maker and harness and tested. Unit is operating as designed. I cycled power to the unit to reset controls. No water leaks observed during service, job completed."

We serviced a

FRIGIDAIRE DISHWASHER

Model FBD2400KW12B

Near Kingsland, Texas 78639

Lou

Job Details: 06/22/2022

"Arrived on site to inspect dishwasher not cleaning, bad odor and black spots in the interior. Upon further inspection, I tested the unit and it is operating as designed. Opened the unit door and could smell the odor of stagnant water and found mold on the racks. Customer advised that the unit sat for a while before they moved in. I advised the customer maths to with it operating as designed, their home warranty wont replace the racks due to the mold built up. I recommended that they attempt to clean the unit and clean the racks by hand. No water leaks observed during service, job completed."

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near Canyon Lake, Texas 78130

Andrew

Job Details: 06/22/2022

"Arrived on site to replace harness from previous diagnosis. Replaced harness, tested unit, unit now working as designed. Job complete."

We serviced a

SAMSUNG DRYER

Model DVE50M7450W/A3

Near New Braunfels, Texas 78130

Andrew

Job Details: 06/22/2022

"Arrived on site to test unit for loud squeal noise when running. Found a ring and two screws stuck in rear felt rubbing against rear rollers. Removed obstruction and was going to replace rollers but found unit has to be completely taken apart to replace so did not as extra pay would be required. Since parts were technically needed cleaned felt and removed obstructions. Reassembled unit, tested unit, unit running as designed. If issue persists recommend 3x pay and 2hrs as unit needs to be completely disassembled for proper repair. Job complete."

We serviced a

WHIRLPOOL RANGE

Model WOS51EC0AS03

Near Round Rock, Texas 78681

Jonathan S

Job Details: 06/22/2022

Arrived on site for oven having error code F5-E1. Inspected unit and work area. Found oven gasket separated at bottom and last pivot from gasket had came out. Reinstalled gasket and performed diagnostics mode. Verified error code and tested door latch. Found operating as designed. Found erro occurred after cleaning cycle. Found most likely failure occurred due to thermal expansion. Spoke with customer on service performed and user care guide.

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED2FHEXVS02

Near Austin, Texas 78736

Luis

Job Details: 06/22/2022

Arrived on site. Replaced defective icemaker assembly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Austin, Texas 78729

Wesley

Job Details: 06/22/2022

Arrived onsite and replaced the impeller which had been stripped. Unit is now operating as designed. Advised customer on repair. All checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Austin, Texas 78754

David S

Job Details: 06/22/2022

"Arrived on site for rc evaporator building ice. I inspected the unit and work area. I found the ice building up on the evaporator from the center outward. I found the drip pan in good condition. I found all fans running properly. I found the unit set to basic defrost. I put the unit into a forced defrost and found the unit defrosting. I gained access to the hv control and found proper voltage to the unit. I found good voltage to the thermistors, and they are all reading with in range. I gained access to the evaporator and found its serviced according to service pointer W11092686 Rev. G. I called techline Rob sr# 7733946970, I advised him of the history of the unit and my findings. He deemed the unit not repairable. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW

Near Temple, Texas 76502

Kimo

Job Details: 06/22/2022

Arrived onsite for refrigerator that is making a strange noise. Upon inspection I found that there was a gap in the unit (see pix) I call techline and told Bruce of my findings and he put it in for possible replacement. Sr#7733948131.

We serviced a

KITCHENAID DISHWASHER

Model KDTE204ESS1

Near Kingsland, Texas 78639

Lou

Job Details: 06/22/2022

"Arrived on site to inspect dishwasher with no water coming in. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and the unit filled with water and the motor failed to come on then it began to struggle to come on. I advanced through testing and the drain pump, dispenser and element all operated as designed. I removed and replaced the sump/motor assembly and retested and unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Georgetown, Texas 78628

Lou

Job Details: 06/21/2022

"Arrived on site to install previously diagnosed and ordered part. Due to the control failure, we removed and replaced the main control and tested. The new control failed. Tested voltage and all connections and all was good. Tested the control by unplugging one connector at a time and cycling power and the control continued to fail. I contacted techline and spoke to Robert and advised of the complaint, my findings and repairs. Robert advised to order and replace the control again and provided SR#7733929283. I advised the customer of the control failure and am ordering another control and office to schedule return service. Unit is stackable and will require 2nd tech upon return. Both units left unplugged for safety. ; ordrng 2 W11574590 (Control)s and 1 CNOTE (2 MAN)"

We serviced a

FRIGIDAIRE DISHWASHER

Model FFCD2413US2A

Near Georgetown, Texas 78628

Vincent

Job Details: 06/21/2022

Arrived onsite for a dishwasher with the soap not dissolving and water remaining in the tub. I found the pin connectors loose at the recirculating motor. When I went to test voltage at the motor the motor started. I removed the connector and tightened the pins and the motor started right up. The motors resistance checked good. I left the unit running a cycle while I finished working on the customers washer. When I came back I found the motor had stopped and was very hot. The motor has a mechanical failure causing it to overheat. The motor needs to be replaced

We serviced a

MAYTAG WASHER

Model MVWC400XW0

Near Georgetown, Texas 78628

Vincent

Job Details: 06/21/2022

"Arrived on site for Maytag washer, inspected unit and work area. Set unit in diagnostics and there where no stored error codes as unit had been taken apart by different appliance company. I then ran a diagnostics cycle and it would try to spin but then it would stop.I tested the capacitor and it was only ready 13uF and its rated to 50uF. Will need to order the capacitor and return with pre screen parts . No leaks observed during service ; ordrng 1 W10804664 (Capacitor)"

We serviced a

KITCHENAID VENTHOOD

Model KXD4630YSS

Near Austin, Texas 78749

Justin

Job Details: 06/21/2022

Arrived on site for a cooktop to replace the switches. We need to remove the cooktop and found that the cooktop was hardwired into a shared junction box with another 120VAC outlet (pictures on SD). Due to this the customer will have to get an electrician to remove the hardwire to the cooktop prior to service. Office to reschedule. ; O-emld tckt

We serviced a

GE DISHWASHER

Model GSD4000K00WW

Near Austin, Texas 78752

Leonardo

Job Details: 06/21/2022

Arrived on site to replace solenoid. Replaced solenoid test unit and found broken housing pump and control board turning the drain early not allowing unit to drain correctly. Will order new control board motor and housing office to reschedule ; ordrng 1 WD12X10244 (Base spray arm) and 1 WD19X10020 (Housing pump assembly) and 1 WD21X21634 (Control board) and 1 2hour (2 hours)

We serviced a

SAMSUNG DISHWASHER

Model DW80K5050US

Near Austin, Texas 78749

Justin

Job Details: 06/21/2022

"Arrived on site for a dishwasher not cleaning dishes and making a weird noise. I put the unit into diagnostics mode and found no stored error codes. I then ran an auto cycle and found the water did not fill very much and the motor never energized. I then put the unit into manual test mode and ran the valve. Per the tech sheet it should fill with several liters of water, but it was barely visible over the filter. I tested the motor and again it never energized. Due to this I am ordering the control, valve, and flow meter to install. We will bring back other parts on order to test the unit after part install. Office to reschedule and get autho.; ordrng 1 DD82-01337B (Control) and 1 DD82-01373A (Flow Meter) and 1 DC62-30314L (Valve) and 1 Autho (Autho)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Kyle, Texas 78640

Andrew

Job Details: 06/21/2022

Arrived on site to replace compressor. Verified compressor was needed. Got all tubes fitted and when I went to crimp drier 5-4 coupler broke in half immediately as of faulty. Unable to complete repair as no more 5-4 in kit. Office to reschedule. ; ordrng 1 W11504445 (Coupler 5-4 NR-MS-00)

We serviced a

KITCHENAID RANGE

Model KFDC558JSS01

Near Austin, Texas 78730

Matthew

Job Details: 06/21/2022

"Arrived onsite for smaller oven door not staying open. Upon arrival Called tech line for assistance. Door swinging closed. Tech recommended replacing potential faulty hinges, door is set correctly. Had no results. Tech researched and had no know issues. My personal feeling is either hinges are too strong or the door isnt heavy enough. Tech did parts research and we are ordering the correct parts. Tech believes the wrong part may be sent. Recommended submitting Customer complaint Defective parts. Need to contact engineering . SR#7733935266. Tech believes two of the same hinges are being sent and needs to confirm. Need to research. ; O-emld tckt"

We serviced a

MAYTAG DRYER

Model MEDC465HW0?

Near Killeen, Texas 76549

Tyler

Job Details: 06/21/2022

"Arrived on site for dryer humming when starting. Upon arrival confirmed issue. Found proper voltage from wall. Found timer and all fuses and stats functioning within manufacturing specs. I then found cause of failure was motor having to be manually turned when activated in order for it to kick over and run. Found no obstructions I the blower housing while on sight. Was able to reschedule customer for 6/28/22 Tuesday to complete repairs with following parts 279827 motor, WP694089 blower. ; ordrng 1 279827 (Motor) and 1 WP694089 (Blower)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HBS00

Near Dripping Springs, Texas 78620

Luis

Job Details: 06/21/2022

"Arrived on site for no light in freezer and upper section in fresh food. Diagnosed a defective led module,per service pointer W11460554 ordering updated led module; ordrng 1 W11601310 (Led white bezel) and 1 W11601311 (Led chrome bezel) and 1 Lmonly"

We serviced a

LG WASHER

Model WM2501HWA

Near Austin, Texas 78738

Justin

Job Details: 06/21/2022

"Arrived on site for a washing machine with no power. Upon arrival the customer stated that when they went to turn it on it was just non responsive. On arrival the customer already had the unit pulled and partially disassembled. I checked voltage at the wall and found it good. I then checked voltage at the filter assembly and found the incoming good, but the outgoing bad. I checked voltage going everywhere else and found none. I then ohmd out the fuse on the filter assembly and found it open. This indicates a bad filter assembly; ordrng 1 6201EC1006T (Filter Assembly)"

We serviced a

LG REFRIGERATOR

Model LFXS30726S/00

Near Dripping Springs, Texas 78620

Justin

Job Details: 06/21/2022

"Arrived on site for a refrigerator not cooling. Upon arrival the customer stated the unit has not been cooling, but has been running still. I found the airflow components running and the compressor on. Upon further inspection I found the compressor cool to the touch. I monitored amp draw to the compressor and found it sat on .5 amps with no fluctuation even when the compressor is supposed to have variable speed. This indicates a bad SS. I also found significant mold in the RC. I advised the customer on having a clean working space for the return. Service management to order parts and office to reschedule. ; saved tckt"

We serviced a

GE OVEN

Model JT952S0K4SS

Near Austin, Texas 78737

Leonardo

Job Details: 06/21/2022

Arrived on site to replace console and control board. Found control board had broken parts in the box and found console membrane cut. Will need to order both parts office to reschedule ; ordrng 1 WB27T10435 (Erc) and 1 WB36T10599 (Console)

We serviced a

GE RANGE

Model JGB918SEK4SS

Near Leander, Texas 78641

Kimo

Job Details: 06/21/2022

Arrived onsite for to install previously diagnosed parts. Upon inspection of unit I found that the harness had separated at the connector at the spark module. I ordered harness. I installed the knob ; ordrng 1 WB18X24485 (Harness)

We serviced a

GE MICROWAVE

Model JE1860GB003

Near Austin, Texas 78739

Leonardo

Job Details: 06/21/2022

Arrived on site to test unit for unit sparking inside when unit is in use. Test unit and found unit working from interior due to rust in the cavity. Area is to big to touch up can not do a good repair ; O-emld tckt

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW2

Near Austin, Texas 78753

Scott

Job Details: 06/21/2022

Arrived on site for washer not draining . Found unit with standing water and door locked . Ran diagnostics got long drain code . Go washer unlocked . Found inner bellow slipping off inner basket . And drain not moving any water . Ordering bellow and will replace drain pump at same time . No water leaks detected at time of service. Call to set return ; ordrng 1 W11314648 (Bellow)

We serviced a

MAYTAG REFRIGERATOR

Model MTB2176HRQ

Near Austin, Texas 78705

Scott

Job Details: 06/21/2022

Arrived on site for frost building up in freezer . Found gasket on freezer door failing . Gasket is No longer available. Did silicone gap in liner .

We serviced a

WHIRLPOOL RANGE

Model WFG535S0LZ1

Near Cedar Park, Texas 78613

Gerry C

Job Details: 06/21/2022

"Arrived to inspect knob issue. I found all five knobs will require replacement and the control panel as well. The upper panel surround will require replacement due to damage. Office to contact the CX to arrange return service. No gas leaks detected during service. ; ordrng 1 W11165140 (Panel, Manifold) and 2 W11165140 (Valve, LF and RF)s and 2 W11352013 (Valve, LR and Center)s and 1 W11352015 (Valve, RR) and 1 W11026866 (Panel, Control, SS)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Austin, Texas 78701

Scott

Job Details: 06/21/2022

"Arrived on site for freezer frozen over . Removed frost and ice . Ran evap and heater ,both checked normal. Found drain frozen over and gasket falling out of bottom of door . Found inner liner separating and not allowing gasket to remain in place . Ordering door FZ, gasket ,drain tubeCalled tech line on freezer liner , was told it just cosmetic Sr 7733934726No water leaks detected at time of service. Call to set return ; ordrng 1 W10776916 (Drain tube) and 1 W10821330 (Door FZ ss) and 1 W10407216 (FZ gasket)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Austin, Texas 78748

Kevin

Job Details: 06/21/2022

Arrived on site and inspected refrigerator and found it is not cooling properly. Start device is tripping every couple of minutes. Found compressor external temperature is 117?. Unplug refrigerator and let it cool for a bit and replace to start device. New Start device is still tripping unit will need a sealed system repair. ; O-emld tckt

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Burnet, Texas 78611

David S

Job Details: 06/21/2022

"Arrived on site for washing machine being loud and controls not responding. I inspected the unit and work. I preformed an encoder test and found some of the functions failed. I ran a spin and found the gearcase howling. I am ordering a control, gearcase, belt and splutch to complete the repair. The office will reschedule when we have eta on the parts.; ordrng 1 W11116592 (Control) and 1 WPW10006384 (Belt) and 1 W10721967 (Splutch) and 1 W11454734 (Gearcase) and 1 Autho (Autho)"

We serviced a

LG REFRIGERATOR

Model LFXS26973

Near Round Rock, Texas 78681

Kimo

Job Details: 06/21/2022

Arrived onsite for refrigerator that would not Accept the water filter. Upon inspection I found that the filter wound not lock in place I. The filter housing. Upon further inspection I found that part of the housing was broken off inside the old filter. Well need new housing to complete call; ordrng 1 AKN72949003 (Filter housing)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAYM6

Near Georgetown, Texas 78633

Lou

Job Details: 06/21/2022

"Arrived on site to inspect dishwasher control panel not responding and unit making a growling noise. Upon further inspection, I found the unit had just finished a cycle and the start button was flashing. I pressed the cancel button and nothing happened. I removed the outer door panel and found the vent has been leaking water for a while now as there is old water streaks with detergent on the inside of the inner panel (photo). Removed the vent and found where old detergent had made a way for the water to leak over the gasket. The outer gasket on the vent was damaged as well. I disconnected the control panel and closed the door and nothing changed. I found where a liquid substance had leaked onto the control panel and had shorted several keys on the UI; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST) and 1 WPW10428211 (Vent) and 1 WPW10629158 (UI housing)"

We serviced a

LG WASHER

Model WT7500CW

Near Kyle, Texas 78640

Kevin

Job Details: 06/21/2022

"Arrived on site and replaced control board and control panel diagnosed on previous visit. After replacement confirm washer is operating normally by starting a diagnostic cycle, it is progressing normally, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Kyle, Texas 78640

Kevin

Job Details: 06/21/2022

"Arrived on site and inspected refrigerator and found no ice production, found two plastic bags from food items causing Air gaps, took pictures. found ice underneath ice bin keeping it from sitting properly, after clearing ice icemaker will cycle and fill with water. Explained to customer how Air gaps can cause condensation buildup in refrigerator. No further repair is required at this time, sent videos to KB/service management, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ01

Near Del Valle, Texas 78617

Kevin

Job Details: 06/21/2022

"Arrived on site and inspected refrigerator and found customer is still experiencing freezing on the top two shelves of the fresh food section. Found temperature is showing 35 to 37? on the top two shelves. The top shelf is the only space tall enough to have milk gallons, or tall liquid items. Took picture. Spoke with techline and they recommended dropping Refrigerator setting from recommended three bars out to five to two bars out of five on user interface. Techline also recommended that liquid not be set on the top shelf but again there is no other place where it fits, job complete. 7733930087"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Austin, Texas 78747

Kevin

Job Details: 06/21/2022

"Arrived on site and replaced both fresh food doors, customer also requested new handles but cosmetic warranty has lapsed. No further repairs required at this time, job complete"

We serviced a

KITCHENAID COOKTOP

Model KICU509XSS00

Near Austin, Texas 78733

Joe Z

Job Details: 06/21/2022

"Arrived onsite for error code F47. Upon arrival test unit and RR and LF operate, RR and FR have F 4 7 error codes. Found blown fuse. Called techline for assistance . Tech recommended replacement of module only at this time and to let customers know they need a 5mm air gap on front of cabinet for air circulation. He said that the fuse blew due to and Improper air flow needs a 5 mm of ventilation all the way across length of unit. Tech gave SR#7733929152. Need to replace module .replaced module and test unit by boiling pot of water. Unit operates as designed. Job complete"

We serviced a

KENMORE REFRIGERATOR

Model 795.7999351

Near Georgetown, Texas 78628

Jonathan S

Job Details: 06/21/2022

"Arrived on site for refrigerator not cooling. Inspected unit and work area. Measured temperature in FC at 30?. Inspected evaporator and found restriction in evaporator indicating failed sealed system. Will need to replace compressor, filter dryer and update control. Job completed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM00

Near Georgetown, Texas 78626

Jonathan S

Job Details: 06/21/2022

"Arrived on site to install previous diagnosed part. Removed failed FC door, installed new and added badge Tested door operation. All tested good, no water leaks detected during service."

We serviced a

WHIRLPOOL VENTHOOD

Model UXT5236BDS2

Near Liberty Hill, Texas 78642

David S

Job Details: 06/21/2022

"Arrived on site for fan making a noise. I inspected the unit and work area.I tested the fan on low, medium, and high. I found no abnormal noise. I gained access to the fan blade and motor and found them in good condition and balanced. The unit is working properly. Job complete."

We serviced a

GE REFRIGERATOR

Model CYE22TP4MEW2

Near Andice, Texas 78628

Cliff

Job Details: 06/21/2022

Arrived onsite for a refrigerator that is not making ice or water. I tested water at the triple valve and had none. I tested for water out of the isolation valve and had good flow. The customer had another filter and we installed it and tested the unit. The dispenser is working as designed. The icemaker was working but making small cubes and I explained to the customer it should be fixed also. There were no water leaks present at the time of service. Call complete.

We serviced a

KITCHENAID DISHWASHER

Model KDPM704KPS0

Near Bertram, Texas 78605

David S

Job Details: 06/21/2022

Arrived on site to replace dishwasher heater per service pointer. I verified the model and serial number fall with in the service pointer. I replaced the heater and tested the unit. It is now working as designed. Job complete.

We serviced a

WHIRLPOOL MICROWAVE

Model KMHS120ESS5

Near Georgetown, Texas 78628

Cliff

Job Details: 06/21/2022

Arrived onsite for a microwave that is not working correctly and giving close door messages. Mr stated the door latch popped. I found the primary door switch defective and recommended replacing the door switches and interlocks I replaced all the door switches and both interlocks. I tested the unit and it is working as designed. Call complete.

We serviced a

KENMORE WASHER

Model 110.2682269

Near Georgetown, Texas 78628

Cliff

Job Details: 06/21/2022

"Arrived onsite for a washer with the water only trickling in when turned on. Ms stated the water works on hot but not on cold. Ms also pointed out the water break was loose and hanging but also very dirty on the outside and wanted it replaced. I inspected the unit and found the water break clean on the inside but the outside has a lot or rust build up stuck to it because the rear panel was rusted out. I reassembled the washer. I went and started the dishwasher and found the connector at the recirculating pump pump loose so I tightened the connectors and the pump started working.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM13

Near Round Rock, Texas 78681

Cliff

Job Details: 06/21/2022

Arrived on site to diagnose a refrigerator that is not cooling properly. Found controls not regulating temperature in rc. Installed new ui and hv control from kit. All is working properly at this time and no leaks were found at time of service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHZ02

Near Round Rock, Texas 78664

Cliff

Job Details: 06/21/2022

Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker motor failed and replaced icemaker. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Austin, Texas 78746

Joe Z

Job Details: 06/21/2022

"Arrived onsite to install previously diagnosed parts. Replaced gearcase, suspension, hub, basket,belt, and wash plate. Calibrated unit. Test unit and unit operates as designed. No leaks present at this time. Job complete"

We serviced a

WHIRLPOOL OVEN

Model WOC54EC0HS04

Near Andice, Texas 78628

Kimo

Job Details: 06/21/2022

Arrived onsite for wall oven MW combo not heating properly. Upon arrival I performed a temp tested that showed in Preheat the oven gets to 403* and cycles as normal the average temp in oven was about 10* off from set temp of 350* I adjusted temp down by as much and found no other issues with oven at this time. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB01

Near Georgetown, Texas 78628

Vincent

Job Details: 06/21/2022

"Arrived on site for refrigerator, inspected unit and work area. CX complaint was not making ice and leaking water. Found drain tube clogged, I cleaned drain out and defrosted all the build up ice on the drain pan. Tested icemaker and was harvesting but had low water pressure. Advised CX to replace water valve. Unit is now operating as designed. No leaks observed during service, job completed."

We serviced a

MAYTAG DRYER

Model MDE9606AYW

Near Georgetown, Texas 78633

Vincent

Job Details: 06/21/2022

"Arrived on site for dryer, inspected unit and work area. Found onethe baffle that had came lose I remounted the baffle. I then removed entire unit to clean all lint . Reassembled and unit is now operating as designed. Job completed."

We serviced a

ROPER WASHER

Model RAX4232KQ0

Near Austin, Texas 78747

Joe Z

Job Details: 06/21/2022

"Arrived onsite to install previously diagnosed parts. Replaced gearbox , clutch, and coupling . Test unit and unit operates as designed . No leaks present at this time. Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Georgetown, Texas 78633

Vincent

Job Details: 06/21/2022

"Arrived on site for refrigerator leaking, inspected unit and work area. CX explained refrigerator would leak like every 3 days. I inspected drain tubes and found the one fro the FC not inserted all the way in. I removed and inspected gasket and it was not installed correctly so to help it I put some silicone and fixed gasket and reinstalled tube. Unit is now operating as designed. No leaks observed during service. Job completed."

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC42QVS04

Near Georgetown, Texas 78633

Vincent

Job Details: 06/21/2022

"Arrived on site for built in refrigerator, inspected unit and work area. CX complaint was ice bin bucket stuck. I inspected icemaker and found it leaking from the bottom causing it to go into the ice bin and clump up all the ice. I removed old parts and installed new ones. I tested unit and its now operating as designed. No leaks observed during service job completed."

We serviced a

KITCHENAID RANGE

Model KSGG700ESS2

Near Austin, Texas 78741

Joe Z

Job Details: 06/21/2022

"Arrived onsite for range leaks gas. Upon arrival test all gas connectors, manifold, and valve with gas sniffer and could not duplicate a leak. Could not contact SAFTEY team due to being after hours. Please assign as a suede to call saftey tomorrow"

We serviced a

LG WASHER

Model WM3998HBA

Near Liberty Hill, Texas 78642

Kimo

Job Details: 06/21/2022

Arrived onsite for washer not working and it was also making an abnormal noise. Upon inspection I found that the water was not turned on and the shipping bolts where still in. I corrected all of these and tested unit and found unit operating as designed. No leaks. Job complete.

We serviced a

MAYTAG WASHER

Model MHW5100DC0

Near Belton, Texas 76513

Tyler

Job Details: 06/21/2022

"Arrived on site for Asher randomly turning on and leaking water into tub (per customer on arrival). On arrival confirmed issue and found the following errors in diagnostics: F8E3, F8E3, F8E1. I then disassembled unit and called techline Sr#7733929986. And speaking with techline, narrowed down problEm to faulty inlet valve. Called safety team to report findings. I replaced, reassembled and retested unit. Found no leaks and u it functioning as designed. Call complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model R

Near Belton, Texas 76513

Tyler

Job Details: 06/21/2022

"Arrived on site for refrigerator not cooling. Upon arrival confirm complaint and found both compartments on arrival at room temp as well as all three fans running and compressor also running with .5 A. Found dryer at room temp with no signs of heat exchange from cond. coil or dryer. I then found both evap coils dryer with no signs of leaks. Found unit has inefficient compressor causing sealed system failure :W10832994, WPW10143759, WPW10608485, W10913906, W11492867"