Near The Hills, TX 78738
Leonardo
Job Details: 05/13/2020
VENTHOOD GE JVX5360SJ2SS Arrived on site to test unit for light not going in to socket. Found damaged socket replaced socket and bulb test unit and unit test good job complete.
Near Austin, TX 78745
Kevin
Job Details: 05/13/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Arrived on site and wrapped water reservoir coil with insulation attempting to prevent it from freezing. Customer will monitor refrigerator to see if this improves situation. Job complete
Near Hays, TX 78610
Kevin
Job Details: 05/13/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ01 "Arrived on site and inspected refrigerator and found ice buildup keeping ice bin from engaging with motor properly. After clearing ice dispenser will operate normally. Also found condensation on center mullian and added silicon on both sides of it to remove any airgap. No water leaks from connections at time of service, job complete"
Near Georgetown, TX 78628
Tyler B.
Job Details: 05/13/2020
REFRIGERATOR MAYTAG MFI2568AEB "Arrived to inspect unit not making ice, found motor stuck was able to reset and fill. Tested properly"
Near Temple, TX 76502
Wesley
Job Details: 05/13/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived onsite for dispenser door issue. Repaired door no parts needed. All checks good advised customer on repair
Near Leander, TX 78641
Lou
Job Details: 05/13/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to,install previously diagnosed and ordered part. Due to the error code F8E0 and blower failure, I removed and replaced the blower and tested. Checked voltage at the control while testing the blower and the unit is operating as designed. Job completed."
Near Cedar Park, TX 78613
Lou
Job Details: 05/13/2020
WASHER WHIRLPOOL MHW5500FW0 "Arrived on site to inspect washer error codes. Upon further inspection, I found that the unit associated with the ticket was not correct. I changed the model/serial numbers on the ticket. Placed unit in diagnostics showing error code F9E1. Cleared the code and continued with testing. Unit failed to drain. I pulled the unit from its space and using my wet vac, I removed the water from the unit and pulled the drain filter out to find a large amount of debris inside blocking the flow of water. Removed the debris and retested and the unit is operating as designed. No water leaks observed during service, job completed."
Near Burnet, TX 78611
Keith D.
Job Details: 05/13/2020
WASHER MAYTAG MVW7230HW0 Spoke to Robert @ tech line 7727815273. Arrived onsite and tested operation found unit working properly as designed. Job complete
Near Dripping Springs, TX 78620
Leonardo
Job Details: 05/13/2020
DISHWASHER SAMSUNG DW80F600UTS/AA Arrived on site to test unit for unit not draining. Test unit and found unit drawing correctly found drain hose not looped so water going back in to unit. Looped drain hose test unit and unit test good job complete.
Near Austin, TX 78704
Jacob
Job Details: 05/13/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 "Arrived onsite for unit making noise from the back side. Tested unit. Heard noise coming from compressor area. Upon investigation. Found that the sound pad from the hot line came off and got lodged under the compressor fan, causing the compressor fan to hit the the sound pad repeatedly. Put sound pat back on hot line. Fan no longer making noise. No issues at this time. Job complete"
Near Pflugerville, TX 78660
Scott
Job Details: 05/13/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site for poor wash performance . Ran diagnostics and got wash motor and heater element error codes . Wash motor not running and found short for heater in control . Replaced sump and control . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete .
Near Killeen, TX 76543
Al
Job Details: 05/13/2020
WASHER WHIRLPOOL ATW4675YQ1 "Arrived to install previously ordered parts. Removed and replaced al 4 suspension rods.Reassembled, tested and unit tested as designed.All water lines were dry at the end of service.Job complete"
Near Round Rock, TX 78664
Tyler B.
Job Details: 05/12/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Arrived to inspect unit with noise, found coils still vibrating Was able to secure and tested properly"
Near Elgin, TX 78621
Scott
Job Details: 05/12/2020
WASHER MAYTAG MVWB765FW3 "Arrived on site for unit flashing LF code . Ran diagnostics , got low water flow and thermistor error code . Replaced housing with valve . Ran diagnostics and calibration . All checked normal . No water leaks detected at time of service . Job complete ."
Near Wimberley, TX 78676
Robert
Job Details: 05/12/2020
REFRIGERATOR GE DSD26DGWABG Arrived on job for temperature issues to warm. Found the freezer not defrosting properly. Was able to determine the heater not working but will need to have it thawed completely for access. ;
Near Round Rock, TX 78665
David Z
Job Details: 05/12/2020
REFRIGERATOR LG LFX33975ST/03 "Arrived on site to diagnose refrigerator that was not making ice. Performs diagnostic and temp checks. Found FC at 24.5 degrees. Looked deeper and found that ice was built up on the Evap and back wall, showing a defrost issue. Ordering necessary parts to resolve defrost issue. Talked to SR for assistance in ordering proper parts. Looking to order main control, defrost sensor, FC temp sensor, bimetal. Return visit set. Customer advised to defrost 2 days prior to allow for access to Evap. ; ordrng 1 6615JB2005R (DEFROST SENSOR) and 1 ACM73919214 (FREEZER TEMP SENSOR) and 1 EBR75234708 (CONTROL)"
Near Austin, TX 78757
Jacob
Job Details: 05/12/2020
RANGE WHIRLPOOL WFE505W0JS0 Arrived onsite for unit having damaged control panel. Looked at unit. Found damage to control panel. Took quick pic of damaged panel. Replaced control panel. Tested unit. Unit test good. No issues at this time. Job complete
Near Driftwood, TX 78619
Brandon
Job Details: 05/12/2020
OVEN KITCHENAID KODE300ESS04 "Arrived on site for customer complaint of unit peeling in upper oven, called techline
Near Pflugerville, TX 78660
Leonardo
Job Details: 05/12/2020
RANGE WHIRLPOOL WFE505W0HB1 Arrived on site to replace mainharness. Replaced harness test unit and oven heating correctly job complete.
Near Manor, TX 78653
Scott
Job Details: 05/12/2020
RANGE LG LRE30453ST/00 Arrived on site for oven not heating properly . Found one of the wireRS on bake element had failed . Replaced spade connection . Element tested good . Pre heated oven to 400. All checked normal. Job complete.
Near Elgin, TX 78621
Scott
Job Details: 05/12/2020
DISHWASHER GE GDP665SYN0FS "Arrived on site for no heat dishwasher . Tested element ,found its failed . Also no voltage coming from control board to heater . Replaced both control and heater element. Tested unit all checked normal . No water leaks detected at time of service . Job complete ."
Near Kyle, TX 78640
Leonardo
Job Details: 05/12/2020
MICROWAVE AMANA AMV2307PFB3 Arrived on site to test unit for light bulb burned out. Found light bulb stuck to housing. Replaced housing and light test unit and found light not turning off. Will need to order new control board W10849846 rescheduled ; ordrng 1 W10849846 (CONTROL BOARD)
Near Austin, TX 78705
Luis
Job Details: 05/12/2020
REFRIGERATOR JENN-AIR JFC2290VPF5 "Arrived on site for ic build cup in freezer. Found right side of freezer door not sealing,found slides stuck,heated up slides removed ice build up on slides remolded door gasket checked door and drawer operations good,checked door seal good."
Near Georgetown, TX 78633
Wesley
Job Details: 05/12/2020
REFRIGERATOR WHIRLPOOL WRX735SDHV00 Arrived onsite and found all operating as designed. Temperatures were perfect and low at a first morning open of 37f in fridge and -3 in freezer. Advised customer on status and icemaker working instructing based on his concerns.
Near Round Rock, TX 78665
David S
Job Details: 05/12/2020
MICROWAVE MAYTAG MMW7730DS00 Arrived on site for bake not working. I inspected the unit and work area. I found fault code F1E0 internal failure. I power cycled the unit and tested its functions. Unit is now operating as designed.
Near Hewitt, TX 76643
Jonathan M
Job Details: 05/12/2020
WASHER MAYTAG MVWB765FW3 Bread on site for washer that is making a whirring sound. Inspected unit and work area. Placed unit in service diagnostics and found a F2 E1 (User interface stick key) error code. Placed unit in an auto test and unit was making a loud buzz/stripping noise and not draining properly. Replaced drain pump and tested unit. Unit is working as designed. Call complete.
Near Austin, TX 78703
Leonardo
Job Details: 05/12/2020
DISHWASHER KITCHENAID KUDE70FXSS5 Arrived on site to replace fill valve. Replaced valve test unit no leaks present and no more noise job complete.Just used one fill valve job complete.
Near Austin, TX 78717
Lou
Job Details: 05/12/2020
RANGE WHIRLPOOL WEG750H0HZ0 "Arrived on site to inspect range with no power. Upon further inspection, customer advised unit keeps tripping the breaker. I checked for error codes and found F6E0 from 02/20. Cleared the code and tested the unit. Oven heated to 350 degrees and all five burners operated as designed. When I was placing the unit back in its space, the unit tripped the breaker. I cycled the power and retested and wiggled the power cord and the unit continued to operate. I checked the power cord for any tears or worn spots and it was good. I checked the control harness and it was good. I contacted techline and spoke to Andrew and advised of my findings. Using my extension cord, I plugged the unit into another outlet and tested several times ad the unit never failed. Andrew advised that the unit cannot be plugged into a GFI/GFCI outlet or breaker and that the outlet/breaker need to be replaced. Provided file #7727794176.No gas leaks detected during service, job completed. While
Near Dripping Springs, TX 78620
Brandon
Job Details: 05/12/2020
DISHWASHER THERMADOR DWHD94BP/36 "Arrived on site for customer complaint of unit not washing dishes and leaving soap whole, found failed circulating pump. Ordering pump and need to pick up hose clamps. ; ordrng 1 CNOTE (AUTH)"
Near Pflugerville, TX 78660
David S
Job Details: 05/12/2020
DRYER WHIRLPOOL WED6620HW1 "Arrived on site for dryer shutting off during the cycle. I inspected the unit and found no error codes, I ran the unit and could hear a thumping noise. I could not get the unit to repeat its failure. I checked all thermostats, thermistor, water valve, all checked good. I checked allGuide wheels and the motor pulley, everything checked good. I called techline and spoke to Kevin sr# 7727799413. Advised them of the situation. Techline suggested the thumping could be from a misshaped tub. He suggested running the 7nit in a time dry and see if it shuts down. I ran the unit through a time dry for 10 minuets and unit operated as designed, with no thumping noise. Unit is operating as designed job complete."
Near Manor, TX 78653
Scott
Job Details: 05/12/2020
RANGE WHIRLPOOL WFG320M0BB2 "Arrived on site for oven not heating . Found igniter has failed . Replaced igniter , pre heated range up. All checked normal . No gas leaks detected at time of service. Job complete"
Near Georgetown, TX 78628
Paul
Job Details: 05/12/2020
WASHER ELECTROLUX EFLW317TIW1 Arrived onsite for a washer making a noise and smelling like rubber is burning. I found part of the drive belt had come of the belt and wrapped around the motor drive shaft causing the noise and smell. I removed the belt and cut the broken part of the belt off the drive shaft. The belt needs to be replaced.; ordrng 1 134616701 (BELT) and 1 AUTHORIZATION (AUTHORIZATION FROM CUSTOMER FOR REPAIRS.)
Near Austin, TX 78758
David S
Job Details: 05/12/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site to install previous diagnosed parts. I gained access to ai diffuser and replaced new. I tested the diffuser and it operated as designed. No water leaks detected.
Near Austin, TX 78757
Luis
Job Details: 05/12/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for cooling complaint. Removed evaporator cover,ran test 4 weak to no frost at evaporator coil,diagnosed leak in system found drip pan warped ordering fresh food evaporator,fan motor,drip pan and compressor. ; ordrng 1 2HRS and 1 W10832994 (COMPRESSOR) and 1 W10836964 (DRIP PAN) and 1 W11087438 (MOTOR EVAP) and 1 W11116006 (EVAPORATOR ) and 1 WPW10143759 (DRIER UV)"
Near Round Rock, TX 78665
David S
Job Details: 05/12/2020
DISHWASHER FRIGIDAIRE FGID2466QF7A "Arrived on site for dishwasher not starting. I inspected unit and work area. I found the unit not starting the cycle but when it is canceled it will start draining. According to the tech sheet with the unit, it recommended replacing the control with those symptoms. I replaced the console and control because both were redesigned. I ran the unit and it started up just fine. Job complete."
Near Lakeway, TX 78734
Brandon
Job Details: 05/12/2020
MICROWAVE WHIRLPOOL GMC305PDS07 "Arrived on site for customer complaint of flames coming out of side of microwave, found cover piece was damaged, I removed cover and cleaned the side wall of microwave, unit tested good.
Near Austin, TX 78757
Tyler B.
Job Details: 05/12/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 "Arrived to inspect unit with mold build up in dispenser area. Found black mold build on flap and ice door, attempted to clean with bleach but was stained. Will need replacements to repair ; ordrng 1 W10836794 (separator) and 1 WPW10606117 (door-ice)"
Near Gatesville, TX 76528
Jonathan M
Job Details: 05/12/2020
DRYER MAYTAG MEDC215EW0 "Rubbed on site for dryer that’s making a loud banging sound while in use. Inspected unit and work area. Found the unit was making the sound when unit was being spun by hand. Removed front panel and found several screws inside the door. Found rollers were hard to turn. Replaced rollers, belt, and idler pulley and tested unit. Unit still made a squeak. Adjusted padding and bearing and tested unit. Unit ran as designed. Call complete."
Near Austin, TX 78729
David Z
Job Details: 05/12/2020
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site to diagnose range throwing error F3E1 for oven temperature sensor. Performed diagnostic and was able to recreate error. Replaced sensor and retested. All is working as designed at this time. Call complete.
Near Austin, TX 78739
Luis
Job Details: 05/12/2020
ICE MACHINE WHIRLPOOL KUIX505ESS2 "Arrived on site for no ice. Ran diagnostics found tube from pump to dispenser disconnected casing water not to dispense over evaporator plate,installed tube correctly to dispenser ran diagnostics unit passed all diagnostics"
Near New Braunfels, TX 78132
Noah D
Job Details: 05/12/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site to inspect dishwasher for not closing door, upon inspection found the DW was installed crooked and causing a rub in the top left corner, installer had also cut the cabinet seal with screws, ordering seal, installed correctly through install ports in side. ; ordrng 1 W10864081 (CABINET SEAL)"
Near Austin, TX 78751
Eman J.
Job Details: 05/12/2020
WASHER ELECTROLUX EFLS210TIW00 Arrived on site for washer not locking. Tested system found that the door lock was faulty. Replaced door lock. Tested system everything works as designed. No water leaks at time of service. Job complete
Near Hewitt, TX 76643
Jonathan M
Job Details: 05/12/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site for dishwasher that was not closing properly and gasket was falling out. Inspected unit and work area. Customer also advise the dishwasher door would not come down all the way. Replace gasket due to small tear in gasket and pull the dishwasher out. Found the insulation on the left side was causing restriction for the door to open fully. Readjusted the insulation and tested unit. Unit is working as designed. Call complete.
Near Round Rock, TX 78665
David Z
Job Details: 05/12/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for report of dishwasher not draining. Performed diagnostics and cycle tested. When unit is trying to drain you can hear the drain pump buzzing. Removed drain pump and found upper rack track retainer broken off and lodged in the pump. Removed obstruction and reran unit. Unit is now draining properly and working as designed. Call complete, no water leaks found at time of service."
Near Canyon Lake, TX 78133
Noah D
Job Details: 05/12/2020
ICE MACHINE KITCHENAID KUIX305ESS2 "Arrived on site to inspect icemaker for not operating, upon inspection found the plug hanging out of the outlet, and drain hose cut, replaced drain hose and retested with all parts connected, no compressor noise. Did not get a full 120 at outlet, or start device. Instructed customer to have electrician replace outlet for function of unit. Complete"
Near Austin, TX 78746
Kevin
Job Details: 05/12/2020
WASHER WHIRLPOOL WTW5000DW3 "Arrived on site and replaced drain pump diagnosed on previous visit, after replacement washer is not working properly. No Water leaks from connections at time of service, job complete"
Near San Marcos, TX 78666
Robert
Job Details: 05/12/2020
WASHER WHIRLPOOL MHW5630HC0 Arrived on job for complaints of not unlocking doors. Ran diagnostics and found code for over suds and water level. Recommend replace control and sensor. ; ordrng 1 W11316246 (SENSOR ) and 1 W11322901 (CONTROL )
Near Cedar Park, TX 78613
Lou
Job Details: 05/12/2020
RANGE WHIRLPOOL WFE515S0JS0 "Arrived on site to inspect range control panel damage. Upon further inspection, I found the floor damaged in front of the unit, the unit not plugged in and not pushed back against the back wall. I found the right & left corners badly dented. I removed and replaced the console and tested the unit. Unit is operating as designed. Job completed. Unit left plugged in and not fully pushed back as the unit doesn’t line up with the anti-tilt bracket."
Near Cedar Park, TX 78613
Lou
Job Details: 05/12/2020
REFRIGERATOR KITCHENAID KBFA25ERWH01 "Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=9 degrees & RC=37 degrees. I placed my gauges on the unit and checked pressures and found 110 high and 10' vacc on low indicating a leak. I checked everywhere for dye and found none so leak is within the cabinet and non repairable. I advised the customer of my findings and will report to office. Unit was left plugged in and no water connected to unit. Job completed."
Near Georgetown, TX 78628
Paul
Job Details: 05/12/2020
WASHER MAYTAG MVWB725BW0 Arrived onsite for a washer making loud noise during spin. I found the tub bearings defective. A bearing kit needs to be installed. I installed a bearing kit and tested the washer. The unit sounds normal and is working as designed. There were no water leaks present at the time of service. Call complete.
Near Cedar Park, TX 78613
Lou
Job Details: 05/12/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM00 "Arrived on site to inspect refrigerator ice maker making too much ice. Upon further inspection, the customer advised that the lower ice maker isn’t turned on and the unit isn’t making too much ice but the ice maker in the RC section was over filling the tray and onto the floor. Customer advised that it took approximately 2 bath towels to,clean up the water. Also, the water dispenser isn’t filling properly on the measured fill selection. Tested the ice maker on test 56 and it showed no error codes. Tested it on test 57 and it operated as designed. Tested the fill tube on test 45 and it filled properly. Tested the measured fill at 1 cup and it filled 1 1/4 cup four times consistently. Customer calibrated the measured fill and it fill 1 1/8 cup consistently. Also, customer advised that they heard the RC evaporator fan rubbing on ice. I inspected the evap and it was good. I checked the drain tube in the back of the unit and found a gap. I sealed the gap
Near Canyon Lake, TX 78133
Richard
Job Details: 05/12/2020
DISHWASHER MAYTAG MDB8989SHZ0 Arrived onsite for the dishwasher making a noise during operation. Ran diagnostics and found that the dishwasher was not leveled. Sump motor was sitting on the floor causing a vibration noise. Leveled dishwasher and noise is gone and tested good and no leaks detected. Complete
Near Austin, TX 78759
Tyler B.
Job Details: 05/12/2020
WASHER WHIRLPOOL WFW97HEXL2 "Arrived to inspect unit with motor error and door gasket replacement, found error to be burnt motor control board. Replaced board and gasket and tested properly. No leaks on site
Near New Braunfels, TX 78132
Noah D
Job Details: 05/12/2020
WASHER AMANA NTW4516FW3 "Installed valve and tested functions, all functions returned, lid lock worked correctly. Customer will still need to replaced water lines to prevent buildup and future issues. Complete"
Near Austin, TX 78703
Leonardo
Job Details: 05/12/2020
DISHWASHER KITCHENAID KUDC101XWH7 Arrived on site to test unit for unit not washing. Test unit and found unit canceling it self out. Found bad control board replaced board and test unit and some buttons not responding replaced console test unit and unit washing correctly job complete.
Near Austin, TX 78759
David S
Job Details: 05/12/2020
REFRIGERATOR KITCHENAID KFIV29PCMS03 "Arrived on site for freezer having ice build on on the bottom and leaking water. I inspected the unit and work area. I found the freezer bottom full of ice. I removed the ice and gained access to the freezer evaporator. I ran test 4 and found the evaporator forming a good frost pattern. I found the drain pan and tube full of ice. In steamed out the drain pan. I gained access to the drain tube and inspected. I found the freezer portion of the tube totally restricted. I cleared out the drain tube, and the customer asked me to us some bleach to disinfect the tube. I reassembled the unit and tested operations. All tested good no water leaks detected.
Near Belton, TX 76513
Al
Job Details: 05/12/2020
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Arrived to inspect ice maker not working properly.Opened the unit to access the ice maker and found the ice container full of ice.There was a massive cluster of frozen ice inside the container not allowing the unit to dispense ice.I cleared the tested the ice maker fill in diagnostics test mode and unit filled and ice maker is functioning properly.All water lines were dry at the time of service.Job complete
Near Round Rock, TX 78665
David S
Job Details: 05/12/2020
DISHWASHER WHIRLPOOL WDT720PADM3 "Arrived onsite for dishwasher not closing. I inspected the unit and work area. I found the front left wheel is Not staying latched causing the upper rack to fall down enough to stop the door from closing. I installed the new wheel and tested the unit. Unit operated as designed, no water leaks detected. Job complete."
Near Leander, TX 78641
Lou
Job Details: 05/12/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to install previously diagnosed and ordered part. Due to the ice door gasket failure, I removed and replaced the ice bin door key the gasket and it is sealing properly. No water leaks observed during service, job completed."
Near Georgetown, TX 78628
Paul
Job Details: 05/12/2020
DISHWASHER WHIRLPOOL WDF530PAYM7 "Arrived onsite for a dishwasher not draining. I checked stored error codes and found an F8E2, F10E1, F3E3, & F8E1. I found the OWI and the dispenser working as designed thru the diagnostics cycle. The unit completed the cycle and worked as designed. The unit drained properly and fast. I filled the unit multiple times and canceled the cycle to run the drain pump and the unit drained every time. I explained a few things for the customer to watch and listen for that would help us better trouble shoot what the issue is. Mr is going to change detergents so it’s not doubling up on rinse aid and will run the machine when they are up to listen for the things we talked about and will call the office with what he found if the draining issues continue to happen. Call complete."
Near Austin, TX 78704
Luis
Job Details: 05/12/2020
REFRIGERATOR WHIRLPOOL KSSC42FTS18 "Arrived on site for no cool. Found uv dye at heat exchanger going into cabinet liner,diagnosed leak at exchanger tube. Unit will need a new heat exchanger,compressor,evaporator and uv drier. AUTHO for labor KQ7BJ00NL2 parts covered by sealed system warranty. Job will need 3 hrs; ordrng 1 3HRS and 1 W10508992 (EXCHANGER) and 1 W10841139 (COMPRESSOR) and 1 W10913906 (ACCESS VALVE) and 1 WPW10143759 (DRIER UV) and 1 WPW10427992 (EVAPORATOR )"
Near Leander, TX 78641
Wesley
Job Details: 05/12/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite and found unit ice container getting stuck. Removed and advised customer on use and care and maintenance. All checks good. Unit is now operating as designed.
Near Georgetown, TX 78626
Wesley
Job Details: 05/12/2020
DISHWASHER WHIRLPOOL WDF330PAHB1 Arrived onsite and found unit inlet valve unplugged. Plugged unit valve in. All checks good. Unit is now operating as designed.
Near Austin, TX 78746
Kevin
Job Details: 05/12/2020
RANGE KITCHENAID KDRS483VSS03 Arrived on site and inspected range and customer is experiencing left hand oven not stopping cycle when requested. Customer has to flip breaker to stop operation. Right hand oven stops cycle properly. Currently control panel is operating normally. Requested that if situation happens again video be taken of button being nonresponsive. At that point WPW10116117 should be ordered and replaced.
Near Temple, TX 76502
Jonathan M
Job Details: 05/12/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ06 Arrived on site for refrigerator that is making a loud vibrating sound as the compressor is running. Inspected unit and work area. Customer advised that the noise it made was seemingly very loud. Added sound pads to the unit and tested unit. Unit is operating as designed. Call complete.
Near Temple, TX 76501
Al
Job Details: 05/12/2020
DISHWASHER WHIRLPOOL GU2451XTSQ0 Arrived to inspect dishwasher not starting.Unit simply had 2 dashes in the digital display.Ran diagnostics test mode and unit completed all cycles.Unit would respond on the start and cancel selections..; ordrng 1 CNOTE (AUTHORIZATION ) and 1 WP8269206 (DISPLAY ) and 1 WPW10021500 (PANEL CONTROL )
Near Austin, TX 78746
Kevin
Job Details: 05/12/2020
REFRIGERATOR KITCHENAID KSSC42QMS01 "Arrived on site and inspected refrigerator and found fresh food temperature is 45 degrees, freezer temperature is 9 degrees. Took pictures.1 W10841139 (compressor) and 1 WP2306462 (bimetl-def)"
Near Leander, TX 78641
Wesley
Job Details: 05/12/2020
DRYER WHIRLPOOL WED6620HC0 "Arrived onsite and found roller noise after 10 minutes. Ordering repair kit to repair noise. Returning with other parts just in case, ; ordrng 1 4392067 (dryer repair kit)"
Near Austin, TX 78703
Jacob
Job Details: 05/12/2020
DRYER LG DLEX7177WM Arrived onsite for unit making noise. Tested unit. Heard loud banging noises. Upon inspection. Found that the back rollers for the drum were broken. Replaced rollers. Tested unit. Unit test good. No issues at this time. Job complete
Near Austin, TX 78753
Eman J.
Job Details: 05/12/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Arrived onsite for refrigerator not making ice. Tested system found that the ice,asked was faulty. Replaced the ice maker, tested system everything works as designed. No water leaks at time of service. Job complete"
Near Killeen, TX 76549
Al
Job Details: 05/12/2020
FREEZER FRIGIDAIRE FFFH20F2QWG Arrived to inspect freezer temperature concerns.Used my temperature sensor to acquire accurate readings.Got -10 inside unit.Customers home is equipped with 98% GFCI outlets.Freezer is inside garage and is suspected the unit tripped the GFCI outlet.All food inside unit was frozen as designed.Unit works as designed.
Near Driftwood, TX 78619
Brandon
Job Details: 05/12/2020
REFRIGERATOR KITCHENAID KSCS25FTMS02 "Arrived on site for customer complaint of ice door stuck open overnight, found failed ice door motor, I replaced ice door motor, unit tested good."
Near Copperas Cove, TX 76522
Al
Job Details: 05/12/2020
REFRIGERATOR GE GSH25JSXN Arrived to install previously ordered part.Removed and replaced the ice maker.Customer advised the ice container assembly is broken and requested a replacement..; ordrng 1 CNOTE (AUTHORIZATION ) and 1 CNOTE (D2C IF APPROVED ) and 1 WR17X23255 (BUCKET AND AUGER ASSEMBLY )
Near Round Rock, TX 78681
David Z
Job Details: 05/12/2020
REFRIGERATOR KITCHENAID KRSC703HPS00 "Arrived on site to diagnose refrigerator that had reports of condensation. On arrival customer informed me that the unit was developing sheets of ice on the back panel. Found evaporator was completely iced over and not defrosting. Ordering UI, Control, Evap harness to resolve. Customer advised to defrost unit and line with towels 48 hours In advance. ; ordrng 1 W10316760 (thermistor) and 1 W10862076 (EVAP FAN) and 1 W11172798 (cntrl-elec)"
Near Austin, TX 78728
Tyler B.
Job Details: 05/12/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived to inspect unit with microwave light always on, and not working, also found unit would select options and start microwave timer by itself . Found unit has an broken/stuck interlock on right side causing light to stay on and microwave not start. Found unit will need. A unit, console, and interlocks. ; ordrng 1 CNOTE (2TECH 2 HR) and 1 W11297728 (console)"
Near New Braunfels, TX 78130
Noah D
Job Details: 05/12/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 "Arrived on site to inspect fridge for no lights on in front dispenser area, upon inspection found the water filter reset was on, instructed customer to replace water filter. Turned off light. Complete"
Near New Braunfels, TX 78130
Noah D
Job Details: 05/12/2020
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site to inspect washer for locked and no functions, upon inspection found the lid locked and control unresponsive, replaced both and found no problems in operation. Job complete"
Near Georgetown, TX 78633
Wesley
Job Details: 05/12/2020
REFRIGERATOR KENMORE 795.7316561 Arrived onsite and found unit freezer at 30f fridge at 40f amp draw of compressor .6 amps. Probable leak. Customer has brand new compressor in box. Opened box to verify. Ordering sealed system repair. ; ordrng 1 2HOURS and 1 TJ90SF8404 (ACCESS VALVE) and 1 WPW10143759 (dryer)
Near San Marcos, TX 78666
Robert
Job Details: 05/12/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on job for complaints of not dispensing ice. Found the container full and the icemaker in pause due to full level of ice. Dispenser working properly pulled icemaker and inspection of auger and motor good. No leaks detected at time of service.
Near Austin, TX 78704
Luis
Job Details: 05/12/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Arrived on site for water leaking,no lights and freezer door issue. Found gasket pulled out of liner on freezer door,tried reinstalling gasket,liner to far pulled out of door will need a new freezer door. Water leaking from icemaker bin compartment,removed deli control found water inside of housing which caused damaged wires and control. Disconnected harness,reset unit all leds powered on ran icemaker through diagnostics all test passed,diagnosed unit will need a new freezer door,deli control and deli door.
Near Austin, TX 78735
Luis
Job Details: 05/12/2020
REFRIGERATOR KITCHENAID KRFC704FSS00 Arrived on site for water leaking diagnosed water leaking from fresh food evaporator per service pointer W11329116C ordering new cover assembly and updated main control. Parts and labor covered by. AUTHO S27311; ordrng 1 W11167902 (COVER EVAP) and 1 W11333076 (CONTROL)
Near Manor, TX 78653
Scott
Job Details: 05/12/2020
WASHER MAYTAG MVWC565FW1 Arrived on site for washer making noise and getting off balanced . Ran diagnostics for actuator error and during test wash actuator was making very loud humming and not changing positions . Replaced actuator . Ran calibration and diagnostics all checked normal . No water leaks detected at time of service. Job complete
Near Austin, TX 78721
Eman J.
Job Details: 05/12/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Arrived on site for refrigerator not keeping temp. Tested system found that the the control was bad ordering a control WPW10503278. ; ordrng 1 WPW10503278 (refer elect cont brd)
Near Canyon Lake, TX 78133
Richard
Job Details: 05/12/2020
OVEN KITCHENAID KODE900HSS00 Arrived onsite for the oven not heating. Ran diagnostics and found error code F8E0 low fan speed. During testing of the blower the main console did not respond correctly and intermittently reset its self. Will need to replace console and blower fan. Ordering parts office to reschedule. ; ordrng 1 W11399172 (CONSOLE)
Near Pflugerville, TX 78660
David S
Job Details: 05/12/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived on site to install previous diagnosed parts. I gained access to the control UI and replaced new. I also gained access to the icemaker and replaced new. Ice maker filled. No water leaks detected. Job complete.
Near New Braunfels, TX 78132
Richard
Job Details: 05/12/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived onsite for the freezer section has frost build up. During inspection found that the freezer door is bowed out on the top .called tech line and did a video chat. They stated to reorder the freezer door. Sr# 7727803665; ordrng 1 LW10913113 (dor-fip) and 1 W10900869 (hinge-door) and 1 WP2182181 (thimble) and 2 WPW10308751 (screw)s
Near Leander, TX 78641
Paul
Job Details: 05/12/2020
REFRIGERATOR KITCHENAID KRFC704FPS00 Arrived onsite for a refrigerator that is not cooling at all after the sealed system was repaired. I found the compressor not running because the Orion control that was replaced with the compressor on the previous visit had failed. I replaced the Orion control and tested the unit. I did find the pressures low. I checked for leaks and found a small leak at the filter drier and repaired it. I vacuumed the system and it held a 30 psi vacuum. I charged the system with 4.65 oz’s of R134A. The unit is cooling down and working as designed. Call complete.; ordrng 1 W11131873 (CNTRL-ELEC)
Near Austin, TX 78702
David Z
Job Details: 05/12/2020
DRYER WHIRLPOOL WGD9200SQ0 "Arrived on site to diagnose a dryer that was not heating when on. Performed diagnostic and checks. Found unit was running but not triggering the heater. Checked thermal fuse and found fuse open. Replaced thermal fuse and retested. Unit is now firing and heating as designed. All is working as designed. Call complete."
Near New Braunfels, TX 78130
Noah D
Job Details: 05/12/2020
MICROWAVE GE JVM3160RF4SS "Arrived on site to inspect microwave and install parts to fix issues, upon install and testing the fuse blew due to bad mag and cap. Ordering all parts. Office to reschedule; ordrng 1 WB26X28935 (DIODE) and 1 WB27X11138 (FISE) and 1 WB27X11211 (MAGNETRON ) and 1 WB27X11214 (CAP)"
Near New Braunfels, TX 78130
Noah D
Job Details: 05/12/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to inspect fridge for not illuminating freezer, replaced module and tested all functions no problems found. Complete"
Near New Braunfels, TX 78130
Noah D
Job Details: 05/12/2020
MICROWAVE GE JVM3160RF4SS "Arrived on site to inspect microwave and install parts to fix issues, upon install and testing the fuse blew due to bad mag and cap. Ordering all parts. Office to reschedule; ordrng 1 WB26X28935 (DIODE) and 1 WB27X11138 (FISE) and 1 WB27X11211 (MAGNETRON ) and 1 WB27X11214 (CAP)"
Near Spring Branch, TX 78070
Richard
Job Details: 05/12/2020
OVEN KITCHENAID KEBS207BSS00 Arrived onsite for the oven display not working. During testing found that the fuse had blown. Replaced the fuse and tested oven and all functions worked good. Complete
Near Austin, TX 78746
Kevin
Job Details: 05/12/2020
COOKTOP KITCHENAID KIVD860TOB1 "Arrived on site and inspected cooktop and found front two burners are difficult to ignite. Attempted to clean pilot ignition point and it has improved. Recommended that customer leave a degreasing solvent on the burner head to further improve ignition.
Near Meadowlakes, TX 78654
Keith D.
Job Details: 05/12/2020
WASHER MAYTAG MAV6200AWQ "Arrived on site to check washer for loud spin. Checked drain pump pulley and drive pulley, both checked good. Found transmission and brake rotor failed. Washer would need the transmission, brake rotor and basket hub assembly. ; ordrng 1 35-2948 (brake hub) and 1 12002213 (cam pulley kit) and 1 21001515 (basket hub assy) and 1 35-2974 (tub seal asm)"
Near Austin, TX 78759
Eman J.
Job Details: 05/12/2020
DRYER WHIRLPOOL WED5000DW2 "Arrived on site for dryer not drying. Tested the system found the fuse bad. Replaced the fuse, system still wouldn’t heat. Tested voltage at power block. Only getting 101.6v from L2. Advised the customer to get her electrical checked. Job complete."
Near Austin, TX 78738
Brandon
Job Details: 05/12/2020
REFRIGERATOR GE PFE28RSHFSS "Arrived on site for customer complaint of refrigerator freezer section not cooling. Found failed condenser fan motor, ordering condenser fan motor. ; ordrng 1 WR60X23363 (fan gasket asm)"
Near Austin, TX 78752
Jacob
Job Details: 05/12/2020
WASHER WHIRLPOOL WET4027HW0 Arrived onsite to replace lower harness. Replaced harness. Tested unit. Unit test good. No leaks at this time. Job complete
Near Marble Falls, TX 78654
Keith D.
Job Details: 05/12/2020
DISHWASHER WHIRLPOOL WDT780SAEM0 Arrived onsite and tested operation found unit with a f6e4 error code. CheckEd the overfill switch. Checked good. Upon further inspection found unit filling with water but not washing. Checked pump and motor found motor locked up. Installed new part and tested operation found unit working properly as designed. No water leaks at time of repair job complete
Near Austin, TX 78723
Eman J.
Job Details: 05/12/2020
RANGE WHIRLPOOL WFG525S0HS0 Arrived on site for range heat dropping. Tested system found that the control and sensor was bad. Replaced control and sensor. Tested system everything works as designed. Job complete.
Near Horseshoe Bay, TX 78657
Keith D.
Job Details: 05/12/2020
OVEN MAYTAG MER6770AAC Arrived onsite and tested operation found unit with a F1-L error code. Gained access to internals. Checked for all signs of failure. Checked good. Checked voltage to unit found black to red had 223volts black to white 0 volts and red to white 223volts. Unit was hardwired in and was wired wrong. Advised customer to have a licensed electrician look at wiring. Job complete