"Arrived onsite for a washer that is leaking from underneath. The customer stated its an oily substance that is coming from under the machine in a grout joint on the tile floor. I found the gearcase had blown a seal and lost all the oil. The components were all covered in oil. Ordering W11550891 agitator, W11449840 gearcase, W10721967 cam, W11239857 belt, W11409708 shield. RS for Thu 6/1.; ordrng 1 W11550891 (Agitator) and 1 W11449840 (Gearcase) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W11409708 (Shield)"

"Arrived on site to replace previously diagnosed door, removed door from box and found it damaged, spoke to parts, it will have to be reordered, ordering door office to reschedule ; ordrng 1 W11644056 (Door)"

Arrived on site for microwave not heating corrwc. Upon arrival confirmed issue and unit not heating. Disassembled unit after verifying power supply. Found exhaust fan not installed correctly from assembly and led to unit over heating replaced mag cap and diode and found hv transformer still failing. Tested cavity and mag thermostats and found them functioning within specs. Rescheduled customer for 06/05/23 to complete repairs.; ordrng 1 W11545871 (Transformer) and 2 Interlockss and 1 W11552018 (Control)

"Arrived on site to test unit for not dispensing ice, tested unit found coupler broke damaging the the mounting plate, will need to replace ice bin, mounting plate, coupler and spring on return visit, ordering parts office to reschedule ; ordrng 1 W11573761 (Mounting plate assembly) and 1 WP2220458 (Coupling) and 1 W10852956 (Spring)"

"Arrived on site for a washing machine that is not finishing cycles. Inspected unit and work area. The customer advised that the unit sometimes wont even power on and will just lock the door and then say that the cycle is complete. Did confirm the customers complaint, and did not find the motor attempting to spin When starting a cycle. Checked underneath and found all connections were good. Checked at the control and checked resistance through the shifter and the motor. Found both to be within range. After reassembling in testing again, found the machine spin and began to work and operate. Found the machine stop working, and then would not attempt to spin again. I advise the customer that because the unit was working and it stopped working after vibrating, the issue most likely would be with the harness, but wanted to return with the control as well. Ordering all parts, and the office will need to contact the customer about a return date when parts are made available due to several out of stock and PSP items.; ordrng 1 W11513246 (Control) and 1 W11643701 (Lower harness) and 1 W10721967 (Cam) and 1 W11481722 (Actuator) and 1 W11395618 (Capacitor)"

Arrived on site for refrigerator with torn right side rc door gasket. Upon arrival confirmed issue and found gasket torn. Replaced gasket with (w1146682) and made sure door sealed. Found no gaps and unit working as designed. Call complete ; ordrng 1 Cnote (Used 1 gasket/turned other with parts)

Customers complaint the cooktop silicone was not flush. Im ordering a new cooktop and reschedule to return on 06/08/23. ; ordrng 1 W11165675 (Cooktop)

"Arrived on site. Breaker tripping once cord installed to outlet,traced issue to a defective fresh food heater assembly part does not show will order evaporator incase heater comes with new evaporator ; ordrng 1 W11595221 (Evaporator) and 1 Freshfoodheater (Fresh food heater)"

Arrived on site to test unit for damaged cooktop. Contacted Techline and provided photos. Recommending replacing cooktop along with RF burner. Office to reschedule. SR#7736511837; ordrng 1 W11223301 (Cooktop) and 1 WPW10275049 (RF Element)

"Arrived on site for a wine cooler. That is not cooling properly. Inspected unit and work area. Customer advised that the unit stopped pulling all together and has not attempted to cool at all. Found the unit on but the compressor not running when I first got here. When the compressor did kick on and measured 10 pressure and found 80 psi on the high side and low side, stuck in a -20 vacuum. Checked for any leaks, and could not detect any leaks present in the compressor area. Spoke to JC and was advised to be ordered all the sealed system components. ordering all parts including the drip pan for the compressor and the office will need to contact the customer about a return date parts are made available.; ordrng 1 W11360594 (Compressor) and 1 W11360241 (Drip pan) and 1 W11506635 (Access valve) and 1 WPW10143759 (Drier)"

Arrived onsite for door seal failure. Upon arrival inspected unit. Found upper right door seal torn. Ordering replacement seal. Scheduled for Friday the 2nd. ; schdld next appmnt for 6/2 FRI !

Arrived onsite and found unit with f20 error code. Replaced the inlet valve. Tested. Unit is now operating as designed.

Arrived onsite to install previously diagnosed part. Upon arrival I realized that I had ordered the wrong parts. I put in a parts research for it. Off to connect customer if we are able to find the control.

Arrived on site to test unit for tripping breaker. Found voltage to unit was correct. All connections in control area are good and secure. Found no signs of arcing or damaged wiring. Advised to use unit and if breaker is consistently being tripped. replace faulty GFCI breaker per service pointer W11525530. Job complete.

Arrived onsite for not heating and found unit operating with insufficient power supply. Reset breaker and no change in symptom or cause. Advised customer that supply would need to be addressed to restore normal operation.

Arrived onsite and found unit operating with intermittent ice production. Determined the chute gasket was missing preventing proper icebox temps tone maintained. Customer will order their own chute gasket.

"Arrived onsite for blown thermal fuse. Verified issue and verified good airflow and the heater is not grounded and the cycling thermostat is working. Completed repair and tested, all checks good.

"JGP932SEC2SS Arrived to instal previously diagnosed and ordered parts. I removed the failed igniter and installed the replacement. Testing revealed the ignition issue was corrected. Operational test good.

"KRMF706ESS01 Arrived to inspect leaking. I found the issue was due to the RC drip pan warping, causing water to spill out on the right side. I corrected the issue via shim and inspected the rest of the chassis. The drain tube was drooping and required correction. The unit was tilted forward at the top and required chassis level, squaring and door matching. I found two spots on the back of the unit where condensate was forming from the internal system tubing and informed the customer of my findings and importance. Operational test good, no leaks observed during service.

"WTW5105HW0 Arrived to inspect squeal from washer. I verified the issue occurred during spin operations and inspected. I found the belt was worn and the cause of the noise. I removed and replaced the belt and tested, after recalibrating the machine. Operational test good, no leaks observed during service.

Arrived on site to diagnose refrigerator that is leaking water daily. Found freezer floor covered in ice due to defrost water leaking from clogged drain. Removed drain and removed obstructions. Steamed out drain and ice. Verified good drainage.

Arrived onsite for a dishwasher that made a melted plastic smell. The customer showed me the element was completely warped out of shape and stated the unit was not cleaning the dishes well. I found the heater open and misshaped. I replaced the heater and tested the machine. I did find a crack in the elbow for the utensil sprayer and the customer is going to replace it themselves. Everything else is working as designed. Call complete.

Arrived onsite for a refrigerator that is not making ice. I found the temps good and the icemaker mold dry. I forced a harvest and the motor didnt turn. I tested voltage at the icemaker and only had 17VAC. I tested voltage at the molex connector next to the icemaker and still had 17VAC. I tested voltage out of the control at P3-3 to neutral and had 123VAC. This means the L1 wire from the control to the icemaker is coming apart in the chassis

Arrived on site to test unit for not drying. Test unit and found clogged drain hose. Cleared drain hose test unit and unit test good job complete.

"Arrived on site for a washing machine that has a broken control. Inspected unit and work area. Found the control completely removed from the washer and wires dangling inside the washer. I did advise the customer that because the control was not installed and unable to test, I could not verify if the control was the only issue or not until the new control was put in.

"Arrived onsite for washer lid locked. Upon arrival inspected unit. Found lid locked and unit full of water and clothing. Inspected and found wire harness to drain pump failed. Corrected harness and tested. Powered unit and drain water. Ran test and all passed. Notified customer not to overload. Could be overloading and extending harness to the point of failure. Unit is now functioning properly. If symptoms persist, recommend replacing wire harness. Job complete"

"Arrived on site to test unit for not powering on, tested unit found broken door switch, replaced switch and tested, unit is now running as designed, job completed"

Arrived onsite for refrigerator leaking. On inspection the leak was coming from the filters housing and the water line connections to the housing. Replaced the filter housing and turn the water backup on and waiting 20 minutes and never saw a leak. Informed the company that the filter may need to be replaced due to the o rings might have been damaged from the old housing. No water leaks at the time of service.

Arrived onsite for washer not working. On inspection the lid latch was OL when ohmed out. Replaced the lid latch and test the unit in diagnostics mode. It ran the whole diagnostics test. The washer is operating as designed and no water leaks detected during service.

Arrived onsite for previously diagnosed parts. Installed the isolation valve and tested unit. Unit is operating as designed and no water leaks detected during service.

"Arrived on site to test unit for drum not turning, tested unit found pulley arm is extremely loose and tension spring fell off, belt dry and cracked,replaced rollers, belt and fix idler pulley, tested, unit is now running as designed, job complete"

"Arrived on site for no ice and loud noise from freezer. Per customer loud noise from freezer they defrosted unit,ran icemaker test all test passed ran fill passed,removed evaporator cover checked continuity on thermal fuse in freezer harness,failed thermafuse replaced harness. used 1 W11614809 ( Harness) from stock"

"KCED606GBL01 Arrived to inspect leaking from bottom of unit. I found the air plenum, directly below the cooktop, was leaking oil. I advised the customer this can happen in certain circumstances and that plugging or sealing the affected areas may cause pooling of moisture. I recommended placing a catchment container directly under the unit and occasionally cleaning it out, as needed. Operational test good."

"Arrived on site to diagnose range that was making noise when fan was running. Tested unit and confirmed rattling noise coming from convect fan motor. Found bearings on motor failed and shaft was loose and vibrating. Replaced motor and tested unit. Verified proper operation and no noise present.

"Arrived on site and inspected washer and found basket is wobbly, attempted to remove wash plate to inspect hub and it is seized, also inspected blower assembly and found gear case is leaking oil. Washer would need a complete rebuild

"Arrived on site and inspected induction cooktop and found F47 showing on display. Found cabinet does not have a vent cut off in front And this is likely the root cause of the failure, took a picture. At this time new modules cannot be ordered. This is a holiday and tech line cannot be contacted for further information until tomorrow, job complete"

"Arrived onsite for washer its LE error. On inspection I gain access to the back and pulled the cover. Tested the hall sensor and it was 15 ohms, it was within its specs. Gain and to the pump and it ohm out at 14 ohms it to was within its specs. The strainer was half clogged, I clean it out and reassembled the unit. I tested and it was running as designed. I informed the customer that the hall sensor was at the top of it specs that if we get the error back we will need to replace the sensor. No water leaks detected during service.

"Arrived on site to diagnose range with no power to elements or oven, unit dead. Examined terminal block and found wires severed / burnt in the harness, causing the failure. Found L1 wires weren't tight, likely arcing. Replaced main harness and tested unit. Confirmed all functions working as designed.

"Arrived on site for cooling issue in freezer. Per customer freezer warms up if customer pulls unit away from wall unit will cool correctly,removed compressor cover fan running,cleaned side vent to allow better air flow in compressor compartment.

JDRP436HL00 Arrived to inspect no bake function. I could hear a high pitched and variable squeal from the UI and I removed and replaced. The issue was corrected and the unit heated and operated as designed. No gas leaks detected during service. /

Arrived on site to test unit for no power. Found outlet dishwasher plugged into had no power. Reset breaker multiple times and was finally able to get voltage to dishwasher. Showed customer unit now working as designed. No issues with dishwasher. Advised customer if issue persists to correct faulty breaker.

"Arrived on site to test unit for no power. Cycled power by turning breaker in and off. Tested unit to 350 with no issues. Advised if issue persists, replace faulty breaker. Breaker is not a gfci/afci. Job complete."

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the unit plugged in and fans operating but could not hear the compressor. I pulled the unit out onto my floor protector (photo) and tested the compressor and found it would not start up. Using my tester inverter board, I retested the compressor and still nothing. I evacuated the system and removed and replaced the compressor, UV drier and access valve and vacuumed the system. Pressures held at -30/0. I installed 4.75oz of R134a refrigerant and tested the unit in test 4. Pressures were good and the unit was beginning to cool. No water leaks observed during service, job completed. I recommended the customer allow the unit 48 hours to cool completely."

"Arrived on site to inspect dryer noises. Upon further inspection, the customer advised that the washer is making the abnormal noises and the dryer is operating as designed. I removed the front panel and found gearcase oil on the splutch assembly, belt and panels (photos).

Arrived on site to test unit for error code. Found f51(motor sensor). Ran diagnostics and unit would agitate properly but was a lot of resistance while spinning. Removed rotor and stator and found no signs of rubbing or failed gearcase. Removed wash basket and found a rag was bundled up causing excessive friction between tub and wash basket. Removed obstruction and unit now working as designed. No leaks detected. Job complete.

"Arrived on site for a washing machine that is not completing cycles and is intermittently not starting cycles. Inspected unit and work area. The customer advised that the start and pause button will intermittently not work and not allow them to start cycles. They also advised that the lid will sometimes not lock or unlock . Did confirm both complaints and found the user interface start pause button hard to recognize when it was being pressed. I ran the unit through diagnostics and found an F5 E2 (lid lock failure) error code. Replaced the User interface assembly and latch assembly and tested the unit. The unit began to work and operate as designed.

Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the condenser fan motor and plugged it back in. Find the condenser fan. Running an operating as designed. Call complete.

Arrived onsite for a refrigerator that has stopped cooling in the refrigerator section. Upon inspection I found a good frost pattern on the evap but the rc temps at 73. I also found the the fan was not spinning with enough force to push air up into the rc causing the issue.through some testing I found that the issue was caused by the control. I installed the control and found that the fan full functionality returned and the rc began cooling.

Arrive d onsite for a refrigerator that is leaking form the liter houses.upon inspection I found this to be true. I installed the new filter head and tested unit and found unit operating as designed no leaks

Arrived onsite for washer not starting a cycle upon arrival inspected unit. Confirmed cycle issue. Ran diagnostics and could not perform diagnostics test but did get error code for door latch. Customer approved replacement of latch. Replaced latch and tested. Unit was able to complete diagnostics and normal test. Unit is now functioning properly. Job complete

"Arrived onsite for unit not igniting. Cooktop burners and oven not functioning, all are sparking. Found no gas entering unit left all valves on and no gas was entering unit. If symptoms persist, recommend sending gas valve. Job complete"

"Arrived on site for unit not operational correctly. Upon arrival test unit and power key is not responding and just remains darkened. Checked polarity and is good. Removed console to inspect HMI connection and is good. A also found front left leg is not leveled correctly causing the cabinet to slightly wobble. Leveled the leg. Restored power and unit powered on . Ran diagnostics and got error codes F0-E5 Off balance, F2-E1 stuck ui button, and F2-E2 HMI is disconnected. Cleared error codes.Ran HMI test and all buttons are operating correctly. Ran automatic cycle and test passed. Ran a quick cycle with clothes and test passed . Explained to customer of correct loading of clothes to getting out of balance. Unit is operating as designed. No leaks present at this time . Job complete."

Arrived on site for tripping breaker. Upon arrival test polarity and is good. Checked resistance on bake and broil elements and are good. Checked all wiring connections and are good with no pinched wires. Found that when call for bake when unit is at ambient temperature it Tripps breaker when bake gets assisted in preheat by broil. Broil works fine. Once preheated bake operates correctly. Gave customer information from Technical Service Pointer #: W11525530.Unit is operating as designed. Job complete

"Arrived on site for ice build up in freezer. Found ice build up on roof of freezer found gap at top right corner of gasket also found gasket not inserted to liner at bottom of door,cleaned gasket reinstalled gasket to liner channel at bottom of freezer door remolded gasket. Placed flashlight in freezer shinning at top right corner no light visible,gasket sealing correctly.

"Arrived on site to test unit for not operating properly, tested unit found multiple errors codes for ACU failure, water valve failed and drain pump failed, customer stated that they had a lightning strike and it stopped working,

"Arrived on site and found apartment resident experienced noise and washer shaking during spin cycle. Found saved error for unbalanced load ran diagnostic cycle and washer is operating properly at this time, no further repair is required at this time, job complete"

"Arrived on site and inspected ovens and found customer was experiencing power off chime happening every 20 minutes. Oven was not in use and display did not indicate anything happening. Did not find any issue with ovens at the moment, if issue continues order a control panel before return visit, job complete"

"Arrived on site to test unit for no heat, tested unit found shorted heating element and bad cycling thermostat, replaced thermal cutoffs and heater, tested,unit is now running as designed, job completed"

Arrived onsite for previously diagnosed parts. Installed the ui and control board. Tested unit by heating the oven to 350? the unit heated up. The unit is operating as designed. No gas leaks detected during service.

Arrived onsite for center burner not igniting. On inspection I found that the gas was not completely coming out the channels on the burner head. Adjusted the burner head and it started to work. The unit is open as designed and no gas leaks detected during service.

"Arrived on site to replace previously diagnosed sensor, ran vent test and found it restricted, ran a test with customer present and it failed, removed vent from back of unit and test passed, replaced sensor as precautionary and advised customer to call vent cleaners to clear vent properly, if its doing the same thing when went has been cleared then call us back, at this time job complete"

"Arrived on site to test unit for not functioning properly, tested unit found it full of water, inspected under unit and found drain pump disconnected, secured connection and tested, unit is now running as designed, no leaks detected job complete"

Arrived onsite for a refrigerator thats still making a buzzing noise. I found the noise the customer was talking about and added sound pads between the condenser cardboard cover and the compressor pan and the noise was gone. I rolled the unit back in place and set the leveling legs. The unit still sounded normal with all sealed system components running. The customer agreed the unit sounds good now. Call complete.

"Arrived on site and inspected dryer and found it is heating properly, Found airflow on airflow meter is showing restricted. Took pictures removing that hose from rear of dryer corrects airflow. Vent to the exterior will need to be cleaned/cleared by a service to correct issue, job complete"

"Arrived on site and inspected dryer and found blower wheel is broken, took one picture. Replaced it adding sound pads under motor mount. After reassembling found dryer airflow is showing restricted on airflow meter. Recommend it to homeowner that fit the exterior be cleaned/cleared before dryers used again, job complete"

"Arrived on site and replaced parts diagnosed on previous visit, also added dampening material around venting tube as it exits rear bulkhead of dryer, under motor mounts, and under blower housing to lower vibration noise. Took one video of finished noise adjustment and sent to KB/service management. Also explain to apartment residents that this is a long vent model and it is Louder than other similar models, Spoke with apartment maintenance manager and he said vent has not been cleaned yet but it is scheduled to be, job complete"

Arrived onsite for a dishwasher to perform service for special project S17304. I confirmed the machine had an FX serial number and replaced W11537778 heater. I tested the machine and checked for leaks. The machine is working as designed and there were no water leaks present. Call complete.

"Arrived on site for refrigerator, inspected unit and work area. Gained access to remove old compressor and install new compressor. Braced new compressor and vacuumed the system for 15 min. After vacuuming the system I waited 15 to make sure system had no leaks and I did not lose any vacuum. I charged up the system with R600 56g . Plugged unit in and advised CX to let cool for 24hrs. No leaks where observed during service. Job completed."

"Arrived on site for washer, inspected unit and work area. Customers complaint was washer showing error code F0E2. Entered diagnostics and retrieved error code F0E2. Ran diagnostics and found everything working properly. Customer has a water softer in home and they are using a highly concentrated detergent, i advised customer to use a 1/4 of what they where using already. Unit is operating as designed. No leaks where observed during service. Job completed."

"Arrived on site for dishwasher, inspected unit and work area. Installed parts previously ordered. Tested unit and its now operating as designed. No leaks where observed during service. Job completed."

Arrived on site for long fill. Upon arrival inspected unit. Ran diagnostics and there are no saved error codes. Ran components test and unit fills properly. Ran a normal cycle and unit fills. Correctly. Instructed customer on how to change fill settings to be able to wash with more water. Unit is operating as designed. No leaks present at this time. Job complete

Arrived on site for too much ice. Diagnosed a defective bin thermistor replaced bin thermistor

"3668Arrived on site for not dispensing ice. Tested ice dispenser motor powering on shaft not rotating,removed auger motor found defective motor insert for shaft installed new motor reassembled unit tested ice dispenser unit working as designed."

Arrived on site to diagnose dryer not spinning. Found motor runs but drum doesn't move. Disassembled and found the belt had snapped. Replaced belt and tensioner with repair kit. Retested and verified all working as designed. Repair completed.

"MMV4206FZ3 Arrived to inspect melted emitter cover for MFG Safety. I found the cover had melted (photo attached) and should be replaced. The customer also advised me the unit has strange functionality and I found the door sagging, over 1/8 from its normal position and that was likely causing issues with the interlock system. I was able to correct the door sag, but interlocks should be replaced as well. This SO should be called in to the MFG Safety line, but due to the holiday, they are closed today and this will require follow up on the next business day. Office to follow up."

Arrived on site for rattling noise. Upon arrival test unit and found noise coming from blower wheel. Removed blower motor for inspection. Found wheel fractured and clicking against housing. Need to replace blower. Replaced blower WPW10350820. Test unit and is operating as des. Job complete

Arrived on site for not heating. Upon arrival test polarity from supply and is good. Inspected terminal block and found wiring incorrect. Corrected connections at block. Ran vent test kit and test failed for electric dryers. Unit continues to not heat. Removed rear panel to inspect heating circuit. Found fractured element. Test all other components and are good. Need to replace element. Replaced element and test unit.unit now operates as designed. Recommend to customer to have vent cleaned and also recommend having vent cleaned annually. Job complete

Arrived on site to test unit for flames not regulating. Replaced regulator test unit and unit test good job complete

"Arrived on site to test unit girl pose handle. Tightened handle, unit working as designed. No leaks detected. Job complete."

On site to install previously diagnosed park. Inspected unit and work area. Replaced the control and tested unit. The unit began to work and operate as designed. Call complete.

"Arrived on site to install previously diagnosed and ordered part. Due to the external drain pump,failures, I removed and replaced the pump and tested. Unit is operating as designed. No water leaks observed during service, job completed."

Arrived onsite for a refrigerator displaying an H1 again. I found the new dampener that was just replaced with a broken door and it wasnt opening or closing correctly. I found the return vents stopped up with ice and the drip pan with a two inch block of ice in it. I cleared the vents and removed the block of ice. I cleared the drain tube and replaced the dampener. I tested the unit and found it working as designed. Call complete.

"Arrived on site to inspect refrigerator freezer door difficult to open/close. Upon further inspection, I tested the FC door and found that when it gets halfway open, it feels like something is holding the door back. I found that the grease on the slides was somewhat hardened and not allowing the slides to glide smoothly. Using grease from my van stock (WP542638), I placed some grease on the upper rack rails and on the drawer sides where the rack slides. Also placed some grease on the slides and tested operations. Unit is operating as designed. Customer tested door operations and agreed with the repair. No water leaks observed during service, job completed."

"Arrived on site to test unit for not draining, tested unit found unit is missing a external drain pump, installed provided pump and then, unit is now running as designed no leaks detected job complete"

Arrived on site to test unit for grinding noise. Found agitator was extremely loose causing noise. Removed agitator and inspected for damage. Found no damages to splines. Reattached agitator and secured bolt. Noise no longer present. No leaks detected. Job complete.

Arrived on site to test unit for unit not working. Test unit and unit giving error codes F9E1 F7E1. Replaced sump andMotor test unit and unit test good job complete

Arrived on site to test unit for oven not igniting. Test unit and found and glow igniter. Replaced ignitor test unit and unit test Good. Spoke with Selina and she said its covered under warranty

Arrived on site for left front burner not lighting. Found primary orifice clogged with debris . Cleaned out orifice . Burner is igniting now . No gas leaks detected at this time

Arrived on site to test unit for damaged door. Replaced door test unit and unit test good job complete.

"Arrived on site to diagnose range that is not heating in the oven. Tested unit and found broil element running, but bake is not heating. Tested bake element and found element open. Replaced bake element and retested. Verified proper operation. Repair completed."

Arrived on site to diagnose no drain washer. Customer said they canceled service and no longer needs repair. Call completed.

"Arrived on site to diagnose dryer that is not running. If you start the unit it counts down, but does not actually heat. Checked safety devices and found the thermal fuse was open and had failed. Replaced thermal fuse and tested unit. Verified all working as designed. Repair completed."

Arrived on site to replace outer door to resolve bad seal from factory. Replaced outer door and verified proper function. Repair completed.

"WFE505W0JZ3 Arrived to inspect oven and cooktop malfunction. I found the unit would not operate the cooktop or oven and was comp,Evelyn unresponsive. NCV registered low VAC and I inspected. L1 and L2 were 122.9 and 122.7, respectively and L1-L2 was 245.8. N-G was negligible. Inspection of the unit revealed the control had failed and all four main burners had visibly burnt areas. The MFG tech assistance service was not available on a holiday, and will be contacted the following business day. Unit left unplugged due to potential hazard. Office will contact customer."

Arrived onsite for washer shaking. Upon arrival inspected unit. Tested and found not leveled. Attempted to level but found floor is not level. Floor is pear and beam. Flooring is bowed in spots and dips in others. Notified customer that unit will continue to go out of balance if not on a leveled foundation. Unit is functioning properly. Job complete

Arrived onsite for freezer frosted over. Upon arrival inspected unit. Found that customer had grocery bags stored on the side of the unit and some had fallen over and were jammed in between the gaskets and door frame preventing a good seal. Instructed tenant on how to clear frost. Also per tenant he will order his own filter. Job complete

Arrived onsite for unit leaking from filter. Upon arrival inspected unit. Ran dispenser to test and could not duplicate any issues. Asked customer if unit had been purged after installation. If not air gaps could cause issues. Insured filter was inserted properly. Ran more water but again did not duplicate. Customer will monitor. No leaks present at this time. Job complete

Arrived on site. Replaced the main control and ui powered unit on ran diagnostics all test passed.

"Arrived on site. At time unit cooling correctly replaced main control and ui control,reprogrammed control unit powered on."

"Arrived on site and found freezer temperature is currently 2 degrees, ice production in lower and upper icemaker is good. Took pictures. Air Temperature in upper ice box is 19 degrees. Water dispenser isnt working but ice dispenser is, replaced HV control and UI and it is now working. Customer states they still see water on bottom of fresh food section. All components were replaced on last visit by previous technician, and currently there is no water on bottom of fresh food section. New evaporator tray is not full of water and dont see any issues. Customer also pointed out that ice in upper ice bin appears to be melting. Show them there is no water in the bottom of the ice bin and pointed towards the possibility of the ice box fan eroding the ice Because it is not consumed. Requested that they use the icemaker more and see if a visible difference happens, job complete"