We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near Hutto, TX 78634
Blake
Job Details: 11/03/2023
Arrived on site to inspect gas cooktop. The customer informed me the grates move when cooking. I verified the complaint and installed new grates. The new grates still move very easily. I found the grate holders in the back loose causing the grates to move. The customer also showed me scratches on the top panel. I am ordering the grate holders and the top panel to resolve. No gas leaks detected during service. ; ordrng 2 W10826075 (Grate holder)s and 1 W11204008 (Top)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV08
Near Hutto, TX 78634
Blake
Job Details: 11/03/2023
Arrived on site to inspect refrigerator vibration noise. I found the plastic fan cover vibrating on the metal evaporator cover. I installed perma gum on the fan cover and successfully dampened the sound. The unit now operates as designed. No leaks observed during service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Austin, TX 78744
Matthew
Job Details: 11/03/2023
"Arrived on site for unit not functioning. Upon arrival tested unit. Found wash motor Not energizing, confirmed in diagnostics 4/3 error code for wash motor failure. Replaced wash motor and tested. Unit is now functioning properly. No leaks present at this time. Job complete.no"
We serviced a
AMANA REFRIGERATOR
Model ART318FFDS10
Near Georgetown, TX 78626
Lou
Job Details: 11/03/2023
"Arrived on site to inspect refrigerator door gasket coming off. Upon further inspection, I found the freezer door gasket not holding at the bottom of the door. I removed and replaced the gasket and using my heat gun, I shaped the gasket and placed silicone adhesive in the groove of the liner to help secure the gasket to the liner and tested it. The door is closing and sealing properly. I recommended that the customer leave the door closed for several hours to allow the adhesive to cure and the gasket to mold to the chassis. No water leaks observed during service, job completed."
We serviced a
MAYTAG WASHER
Model MVW6500MBK1
Near Kyle, TX 78640
Andrew
Job Details: 11/03/2023
"Arrived on site to inspect unit for not draining at end of cycle. Error code f9e1 present during diagnostics, also found drain motor wires were severed due to excess weight in tub. Used spade connections from truck stock to fix the splice in wire. Tested unit, unit is running as intended. Job complete."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Round Rock, TX 78681
Lou
Job Details: 11/03/2023
"Arrived on site to inspect washer noises. Upon further inspection, the customer advised that the unit was making a loud screeching noise during spin cycle. I placed the unit in diagnostics showing no error codes and tested. The unit is operating as designed. I tilted the unit back and found gearcase oil on the pulley shield. Removed the shield and found gearcase oil on the belt, motor and motor pulley (photos) and found the belt loose. I attempted to clean the oil residue from the parts and was unable to get it all off. I removed and replaced the belt and motor and cleaned the oil from the shield and reassembled the unit and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Leander, TX 78641
Miguel
Job Details: 11/03/2023
"Arrived on site for washer making a noise. Video shows a grinding noise. Unit was in final spin of wash cycle on arrival and not making noise. No error codes. Diagnostics shows all components pass test. Inspected underneath and found belt loose. Removed cam and found black oil. Removed drum. Replaced gearcase, splutch, actuator and belt. Reassembled and verified operation. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ART318FFDB10
Near Killeen, TX 76541
Tyler
Job Details: 11/03/2023
"Arrived on site for refrigerator leaking water and also not running correctly. Upon arrival found compressor, evap and condenser fans running. Found door switch broken causing to intermittently cool and leak water. Rescheduled customer for 11-10-23 to complete repairs. Ordering W11123941 door switch.; ordrng 1 W11123941 (Door switch)"
We serviced a
WHIRLPOOL WASHER
Model MVW5430MW0
Near Round Rock, TX 78665
Gerald
Job Details: 11/03/2023
MVW5430MW0 arrived on site to inspect a washing machine moving and making noise. Placed the unit into service diagnostic mode and ran the automatic test. The unit operated as designed with no excess movement or loud noise. Tested the suspension and the rods are operating fine. Verified the leveling of the unit. Informed the customer of my findings and advised on use and care of the unit.
We serviced a
WHIRLPOOL DRYER
Model MED4500MW0
Near Round Rock, TX 78665
Gerald
Job Details: 11/03/2023
"MED4500MW0 arrived on site to inspect a dryer timer not working properly. Upon arrival I found the timer knob difficult to turn. Replaced the timer per SP S15110 and found that the new timer was also defective. Also found worn mounting hardware for the timer inside the console preventing the timer from being properly secured. Ordering the console, screw and reordering the timer for R/S; ordrng 1 W11625515 (Console) and 1 WP9740848 (Screw) and 1 W11685947 (Timer)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS02
Near Austin, TX 78745
Luis
Job Details: 11/03/2023
"Arrived on site for not dispensing ice. Tested ice dispenser diagnosed a defective motor,replaced motor reassembled tested ice dispenser unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Georgetown, TX 78633
Gerry C
Job Details: 11/03/2023
"KRMF706ESS01 Arrived to inspect ice in FC. I verified the issue and inspected. I found the prior replacement gasket had failed and the retaining tabs had pulled away from the gasket material, allowing excessive airflow. I removed and replaced the gasket with the updated and improved version and tested. Operational test good, no leaks observed during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Austin, TX 78721
Luis
Job Details: 11/03/2023
1705 meander dr 78721 is the correct address for the repair its a tenant ; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Austin, TX 78732
Scott
Job Details: 11/03/2023
Arrived on site for fridge making noise . Ran diagnostics all checked normal. Found frost build up around evap fan grill. Also some frost around left side drawers . Self close is sticking periodically. Ordering both rails . No water leaks detected at this time. Call to set return ; ordrng 1 W11668671 (Rail assembly LH) and 1 W11668671 (Rails RH)
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW10
Near Marble Falls, TX 78654
Maurice R
Job Details: 11/03/2023
"Arrived onsite for refrigerator light not working. On inspection the switch is bad, went to install the switch and couldnt get the extra wire to pull down so I could plug the switch in . Called WP tech line and they PEXED it. Customer will get a call from customer service to let them know what is next. SR 7723710640"
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Niederwald, TX 78640
Andrew
Job Details: 11/03/2023
"Arrived on site to inspect unit for not draining water correctly. Upon closer inspection found excess suds in unit could be causing it to not drain as intended., informed customer best soap to use would be a liquid detergent not a powdered detergent like is being used currently. F0e3 error code was present when going into diagnostics mode, which is an overload code. Tested unit, unit is running as intended. Job complete."
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Austin, TX 78741
Matthew
Job Details: 11/03/2023
Unit B. Arrived on site for unit making noise during the spin cycle . Upon arrival inspected unit. Found actuator stopping midway not allowing cam to disengage. Cam gears have now worn down. Used actuator from 395198 and cam to complete the repair. Replaced cam and actuator. Tested several times and unit is functioning properly. Job complete
We serviced a
KITCHENAID RANGE
Model KFDC506JSS01
Near Austin, TX 78738
Leonardo
Job Details: 11/03/2023
Arrived on site to test unit for left front burner not igniting. Test unit and found burner head not sitting correctly making igniter not ignite correctly. Secured burner head correctly test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Belton, TX 76513
Sterling
Job Details: 11/03/2023
On arrival verified complaint of over cooling. Found RC temp is correct at 38 in lower section but top section too cold. Ran gag test for evap fan and diffuser and found it wont close but can hear motor hum. Replaced diffuser and operational test is good. Job complete no leaks detected during time of service.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Austin, TX 78753
Gerald
Job Details: 11/03/2023
WTW4955HW3 arrived on site to inspect a washing machine. Upon arrival the customer stated that there is not enough water in the unit during wash. I placed the unit into diagnostic mode and found no error codes. Ran the automatic test cycle and the all functions operated as designed. Ran the manual test mode and got the same results. Advised detergent use and informed the customer that newer units use less water. No water leaks observed during service.
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Austin, TX 78724
Matthew
Job Details: 11/03/2023
Arrived on site for unit not starting the cycle. Upon arrival inspected unit. Try to put it into diagnostic mode or control would not respond. Only the LED would light up and blink. Replaced control. Tested and now unit was responding. Ran test and normal cycle and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Round Rock, TX 78665
Blake
Job Details: 11/03/2023
"Arrived on site to inspect dryer. I found the motor running but the drum does not spin. I found the belt broken. I also found a bearing getting seized. I removed and replaced the bearings, idler pulley, and the belt. I reassembled and tested. The unit now operates as designed. I found good heat and airflow from the unit."
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Georgetown, TX 78633
Gerry C
Job Details: 11/03/2023
"KCGC506JSS00 Arrived to inspect slow ignition. I found both front left and right power burners required adjustment due to slow ignition. I verified the issue was resolved and further tested, finding the regulator had not been set for LPG. After correcting and verifying operation, I set the low flame height accordingly. No gas leaks detected during service."
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near Austin, TX 78731
Kimo
Job Details: 11/03/2023
"Arrived onsite for a range with a damaged cooktop. Upon inspection I found. That the cooktop was garaged, I replaced it and replaced the unit and found unit operating as designed."
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Killeen, TX 76549
Tyler
Job Details: 11/03/2023
Arrived on site for dryer not heating. Upi. Arrival found I still couldnt reach customer by phone or door. Will need office to reschedule once availability of customer is known.; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM01
Near Austin, TX 78745
Matthew
Job Details: 11/03/2023
"Arrived on site for unit not cooling and any section. Upon arrival inspected unit. Customer stated he would hear a buzzing sound followed by. Click on the unit would never cool. Inspected unit and found noise was from start relay in overload. Ordering compressor , dye dryer and access valve. Need sealed system technician scheduled for 2 hrs. ; ordrng 1 W10507884 (Compressor) and 1 W11506635 (Access valve) and 1 Wpw10143759 (Dryer) and 1 Nitrogen (Nitrogen) and 1 R600 (R600) and 1 2hr (2hr)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Temple, TX 76502
Sterling
Job Details: 11/03/2023
On arrival verified complaint of no cool. Found unit is not defrosting. Ordering defrost heater and tstat. W11650661 Found defrost heater open at control. Rescheduled for 11/10. ; ordrng 1 W11650661 (Defrost heater)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Killeen, TX 76542
Sterling
Job Details: 11/03/2023
On arrival verified complaint of leak. Leak was only a single drip from the dispenser after use. Replaced the water valve to the dispenser as it wasnt fully seating shut. No leak after replacing the valve. Job complete. No leak detected during service. Operational test is good.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Andice, TX 78628
Miguel
Job Details: 11/03/2023
Code 4663. Arrived on site for oven not holding temperature and gasket not sealing. Ran test and found thermistor 1k at room temp.. Found steam coming into door. Replaced door gasket. No more steam. Confirmed temp is good. Just need to wait 10-15 min after preheat Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Kyle, TX 78640
Andrew
Job Details: 11/03/2023
Arrived on site to inspect unit for not drying or lights turning on. Customer stated that Home Depot sent out technicians and problem has already been resolved. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS06
Near Austin, TX 78730
Kimo
Job Details: 11/03/2023
"Arrived onsite for a refrigerator that is not dispensing water and is not making ice. Upon inspection I found that the single valve would buzz but no water would come from the dispenser. I checked the water sump and found that it had water, I checked the Dual valve and found that it was not responding when calling for water. I replaced it and tested the unit and found unit operating as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Georgetown, TX 78626
Gerry C
Job Details: 11/03/2023
"WRS315SDHM08 Arrived to install previously diagnosed and ordered parts. I inspected the unit prior to sealed system replacement and found the evaporator fan not operating. The sealed system was cooling very well and after fan replacement, the unit resumed normal function. No leaks observed during service."
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS11
Near Briggs, TX 78608
David Z
Job Details: 11/03/2023
Arrived on site to install new wave guide cover to resolve damaged cover. Replaced and verified proper fitment. Repair completed.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Austin, TX 78734
Scott
Job Details: 11/03/2023
Arrived on site for dryer making a lot of noise . Found blower wheel treading slipping on motor shaft . Replaced blower wheel and motor . Ran dryer and unit is performing normally . No lint build up . Job complete
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Austin, TX 78725
Matthew
Job Details: 11/03/2023
"Arrived on site for unit not advancing to spin cycle . Put Internet diagnostics from multiple codes including latch failure. Ran diagnostics test and unit did pass however, normal cycle and drain and spin cycle failed. The control LED indicator light for lid lock was on and could hear and actuating noise. However, the latch did not actuate and the lid could be lifted. Notified customer that latch was faulty and not engaging fully. Customer notified me that she ordered and replaced the latch her self. Install looks correct, possibly a bad latch. The customer will try to return and replace. If symptoms persist, recommend having on hand, control, and latch . Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Hutto, TX 78634
Blake
Job Details: 11/03/2023
"Arrived on site to inspect dishwasher not starting. The customer showed me the issue of the door not shutting fully. I found the cabinet seal warped and contacting the door. I removed the seal and tested and found it closing better but still not perfect. I am ordering the cabinet sea, latch, strike, and toe cover that is missing. No leaks observed during service. ; ordrng 1 W11579528 (Toe cover) and 1 W11412299 (Latch) and 1 W11414078 (Cabinet seal) and 1 W11545309 (Strike)"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near New Braunfels, TX 78132
Andrey
Job Details: 11/03/2023
"Arrived on site to test unit for F8E0 , tested unit found error code present, will need to replace upper blower and control to fix issue, ordering blower rescheduled for 11/9; ordrng 1 W11598119 (Blower)"
We serviced a
WHIRLPOOL WASHER
Model Mvw7230hw1
Near New Braunfels, TX 78132
Andrey
Job Details: 11/03/2023
"Arrived on site to test unit for unit not draining, tested unit found lid locked tub full of water, drain pump would not activate in diagnostics, lifted fount of washer and the pump activated, drained all water inspected pressure hose and found no break, removed hose from control but pump not activating, replaced control and tested, u it is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near New Braunfels, TX 78130
Andrey
Job Details: 11/03/2023
"Arrived on site to test unit for leaking water, tested unit found drain pump ceased, replaced pump and tested unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Georgetown, TX 78626
Lou
Job Details: 11/03/2023
"Arrived on site to inspect refrigerator water dripping inside and temps. Upon further inspection, the customer provided a video of the noise they were hearing and after hearing the noise I determined that the unit was in defrost mode while getting the video. I could hear the water from the melted frost on the evaporator hitting the defrost element. I tested temps in the FC=8 degrees and RC=39 degrees on manufacturer settings of 0/37. I found the unit is currently in defrost mode and while on site, the unit began to cool again. I advised the customer that the unit is operating as designed and no need to worry about the sizzling noise coming from the freezer section and explained the defrost stage of the unit. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Hutto, TX 78634
Blake
Job Details: 11/03/2023
"Arrived on site to install previously diagnosed and ordered parts. I removed and replaced the lower door seal, the door gasket, and the lower spray arm. I tested and found the unit now operates as designed. No leaks observed during service."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Round Rock, TX 78665
Blake
Job Details: 11/03/2023
Arrived on site to install previously diagnosed and ordered parts. I removed and replaced the FC door and tested. I heated the door gasket to seal the door. The unit now operates as designed. No leaks observed during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Austin, TX 78745
Luis
Job Details: 11/03/2023
"Arrived on site for cooling complaint,at time of visit unit working,customer played recording same issue control shutting itself on and off. Called tech support checked all wire connections at ui,door hinge,main control and compressor,per tech support replaced main control and ui. Found damaged tube,replaced tube. Powered unit on compressor and fans powered on. SR#7737711074; used 1 8212547RP (Tube) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAMS0
Near Georgetown, TX 78626
David Z
Job Details: 11/03/2023
"Arrived on site to diagnose dishwasher that was leaking on the left side consistently. Examined unit and found door gasket folded in on the right side, and also found the vent cover / cap was not correctly attached and almost falling off. Replaced door gasket and vent to resolve. Properly installed vent cover. Repair completed."
We serviced a
MAYTAG WASHER
Model MHW6630HC3
Near Austin, TX 78736
Scott
Job Details: 11/03/2023
Arrived on site for washer not draining .found pump had failed . Replaced pump and ran diagnostics. All checked normal. No water leaks detected at this time. Job complete
We serviced a
JENN-AIR RANGE
Model JDRP548HL01
Near Belton, TX 76513
Tyler
Job Details: 11/03/2023
Arrived on site for range needing previously diagnosed sparkers and modules and harness. Upon Arrival installed parts. Found burners stable failing to stop sparking once flames were ignited. Called te line and spoke with Derek sr#7737710595. Informed the. Of all repairs and parts made and went through extensive wire by wire checks between main controls and burners but werent able to find any grounding or wiring damage. Techline stated they were going to put unit up for review and contact us or customer on further steps. Call complete
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near Georgetown, TX 78628
Gerry C
Job Details: 11/03/2023
"MHW5500FW1 Arrived to inspect no inputs. I found and verified the UI acting erratically and as a courtesy, installed the original UI that the customer had retained fro a prior company. The unit then operated as designed. Warranty applied for this service, no leaks observed during service."
We serviced a
MAYTAG REFRIGERATOR
Model MRT711SMFZ02
Near Austin, TX 78741
Matthew
Job Details: 11/03/2023
"Arrived on site for refrigerator section not cooling. Upon arrival inspected unit. Found freezer section completely frosted over and return air vents. Completely covered in ice, refrigerator section was about room temperature. Found that lower section of refrigerator compartment liner was pulling away . Contacted tech line due to gap and liner being excessive . Spoke to Rob SR#7737712762. Submitted pictures. Tech line Sent for review . Whirlpool will contact customer within 3-5 business days. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN608ESS01
Near Salado, TX 76571
David Z
Job Details: 11/03/2023
"Arrived on site to diagnose refrigerator with several lights dim and out. Replaced all modules with the updated module sets to fully resolve, per SP W11606409. Installed all 12 modules and verified proper function. Unit working as designed. Repair completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Austin, TX 78748
Luis
Job Details: 11/03/2023
"Arrived on site for loud noise. Power cycled unit diagnosed loud noise from damper control,replaced damper control tested unit noise no longer present"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM08
Near Del Valle, TX 78617
Matthew
Job Details: 11/03/2023
"Arrived on site for unit not cooling. Upon arrival inspected unit and found that compressor has failed. Need to order compressor and perform sealed system repair. Ordering compressor, dryer and access valve. Needs sealed system technician for 2 hrs. Office to reschedule ; ordrng 1 W11580057 (Compressor) and 1 Wpw10143759 (Dye dryer) and 1 W11506635 (Access valve) and 1 Nitrogen (Nitrogen) and 1 R600 (R600) and 1 2hr (2hr)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near San Marcos, TX 78666
Andrey
Job Details: 11/03/2023
"Arrived on site to test unit for broken door, tested unit found handle got loose and when customer opened door it shattered the glass, replaced door, left unit in garage and it will need to be installed by customer do to missing hardware, at this time job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Georgetown, TX 78628
Gerry C
Job Details: 11/03/2023
"WRS325SDHZ08 Arrived to inspect no ice production. I found water flow was moderately slow, but the ice maker would not cycle and I verified after cycling its power and getting it to cycle within test mode, that it filled past the sensors position on the ice model, which should cause the unit to cycle under current conditions. The thermistor cover was missing and I suspect causing the production issue. I replaced and tested the ice maker. No leaks observed during service."
We serviced a
WHIRLPOOL DRYER
Model WGD5620HW3
Near Austin, TX 78759
Kimo
Job Details: 11/03/2023
Arrived onsite for a dryer that has no heat. Upon arrival I ran the unit in time drying and found that the unit did not heating I ran the unit in a regular cycle and found that the unit still did not heat I ran a air flow test and found that the unit a good air flow for gas dryer. I gained access to the fuses ad thermistors and tested them all and found the all good I replaced the motor under the suspension that the centrifugal switch had failed then tested the unit while checking for voltage at the burner and found 120v but it would not ignite. The customer had somewhere to be so I ordered the burner and rescheduled 11/14/23 to complete diagnostics ; ordrng 1 280119 (BURNER-GAS)
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW2
Near The Hills, TX 78738
Scott
Job Details: 11/03/2023
Arrived on site for washer leaking . Ran diagnostics and as soon as valve activated it started to leak . Replaced valve . Reran diagnostics and all checked normal. No water leaks detected at this time. Job complete
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Round Rock, TX 78681
Lou
Job Details: 11/03/2023
"Arrived on site to install previously diagnosed and ordered parts. Due to the basket and suspension rods failures, I removed and replaced the basket and rods and calibrated the unit. Tested in diagnostics and the unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
MAYTAG DRYER
Model MED6630HC2
Near Andice, TX 78628
Maurice R
Job Details: 11/03/2023
Arrived onsite for dryer making a noise. Found the blower wheel was free spinning on the motor. Cut the blower wheel off the motor and installed a new motor and blower wheel. The noise is no longer present. The unit is operating as designed
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Temple, TX 76504
Sterling
Job Details: 11/03/2023
On arrival verified complaint of not locking. Found physically broken lid lock. Replaced and ran diag test. All components activated correctly operational test good job complete. No leaks detected during service.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Austin, TX 78738
Scott
Job Details: 11/03/2023
Arrived on site for washer not completing a cycle or not spinning load out . Ran diagnostics and got off balance load error . Unit will kick out when in diagnostics when either going into spin or agitate . Did when in auto wash test and in calibration. Replaced cap and actuator . Still doing the same thing . Ordering lower harness . Set return 11/10. ; ordrng 1 W11652038 (Lower harness) and 1 W11652038 (Harness)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78758
Kimo
Job Details: 11/03/2023
Arrived onsite for a washer with the right hand side of the control panel lifting up at the back. Upon arrival I found this to be true. I uninstalled the control panel and reinstalled it properly and found unit operating as designed.; schdld next appmnt for 11/14 TUE !
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Austin, TX 78758
Kimo
Job Details: 11/03/2023
Arrived onsite for a dryer that is making noise when in use. Upon arrival I tested the unit and heard the noise. I took the unit apart and found that there was loos screws inside the unit and the leveling feet where missing. I am ordering the feet and returning with the parts sent with me on this trip. On 11/14/23; ordrng 4 W11025920 (FEET-LVLNG)s
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Florence, TX 76527
David Z
Job Details: 11/03/2023
Arrived on site to follow up on washer that was not draining due to break in harness. Found new harness was not sent. Bypassed factory wiring and ran new harness with 18gauge wiring to drain pump and spliced into main harness by control. Retested and verified unit is now draining. Ran full diagnostic cycle and confirmed unit working as designed with no further failures. If repair does not hold we will need a factory harness and control. Repair completed.
We serviced a
KITCHENAID RANGE
Model KFGC506JSS01
Near Cedar Park, TX 78613
Miguel
Job Details: 11/03/2023
Arrived on site with parts for broil not working. Removed from cabinet. Removed and replaced broil igniter. Verified operation. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFE975H0HZ4
Near Austin, TX 78744
Matthew
Job Details: 11/03/2023
Arrived on site for union tripping breaker during pre-heat. For whirlpool recommendations replaced both elements and main control. Tested unit and symptoms did not change. Unit is still tripping breaker. Recommended customer reach out to builder and have breaker serviced. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS09
Near San Marcos, TX 78666
Andrey
Job Details: 11/03/2023
"Arrived on site to test unit for no ice production, tested unit found ice maker is off, turned on ice maker and found water pressure is extremely low, removed filter and pressure returned to normal, advised customer to replace filter, at this time job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ1
Near Austin, TX 78745
Leonardo
Job Details: 11/03/2023
Arrived on to test unit for F6E1 error. Found error to be bad ui board. Will order new ui console office to reschedule ; ordrng 1 W11660284 (Console assembly)
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Lockhart, TX 78644
Andrey
Job Details: 11/03/2023
"Arrived on site to test unit for noise, tested unit found noise coming from worn belt, replaced all parts in repair kit and tested, unit is now running as designed, job completed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Kyle, TX 78640
Andrew
Job Details: 11/03/2023
"Arrived on site to inspect unit for not making ice, and not cooling properly. Upon arrival error code e5 was present. Tested freezer cavity temperature, cavity was sitting around 20 degrees Fahrenheit. After exposing evaporator found bad frost pattern, it isnt freezing properly. Photo showing frost pattern not advancing past first coil. Will need to order evaporator and return. Office to reschedule. Needing 2hrs on return visit.; ordrng 1 W11598434 (Evap)"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Austin, TX 78660
Gerald
Job Details: 11/03/2023
WFG550S0LZ1 arrived on site to inspect range burners not lighting. Inspected and found and excessive amount of oils and debris plugging the burner heads and blocking the igniter. Cleaned the burner head and tested and the unit fired as designed. No gas leaks detected during service.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Leander, TX 78641
Miguel
Job Details: 11/03/2023
"Arrived on site for not cooling. Customer says first FZR stopped and now refrigerator has stopped. found refrigerator evaporator frozen over. Tested and verified fans are working. Ref evaporator Sensor off for refrigerator evaporator being in ice. Also will not continue running even after restart. Took readings of sensor. Defrost sensor= 3.9k, Rc evap sensor= 14k, Rc thermistor = 6.8k, Rc thermistor= 3.7k. Will need new harness with sensor for refrigerator. Something is weighing down voltage causing fzr issue. Will need All 5 boards, harness, icemaker to repair.over authorized amount. Will submit for authorization ; ordrng 1 W11087438 (Harness/motor/sensor) and 1 Autho (Autho) and 1 WPW10624574 (Power board) and 1 W10804160 (Led board) and 1 WPW10769076 (Control) and 1 W11658802 (Icemaker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Pflugerville, TX 78660
Gerald
Job Details: 11/03/2023
WRS555SIHZ06 arrived on site to inspect a refrigerator ice maker not making ice. Upon arrival the customer informed me that the ice maker stopped working and started making ice again. I inspected the unit to make sure all electrical connections are secure and all seals are sealing properly. Examined the ice maker and found ice on the bail arm explaining why it would stop working intermittently. Cleared the ice and showed the customer what to look for if the problem comes back. No water leaks observed during service.
We serviced a
WHIRLPOOL WASHER
Model NTW4519JW2
Near Austin, TX 78745
Wesley
Job Details: 11/03/2023
Arrived onsite and found massive off balance symptoms and loss of power. Determined power supply to be at fault. Loose outlet dropping connection. Found spin basket with failed perforations. Ordering spin basket to repair balancing issue. ; ordrng 1 W11172199 (Spin basket)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE234GPS0
Near Austin, TX 78728
Gerald
Job Details: 11/03/2023
KDTE234GPS0 arrived on site to install a previously diagnosed and ordered part. I removed and replaced the sump assembly. Tested and all components are operating as designed with no water leaks observed during service.
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC4
Near Round Rock, TX 78681
Lou
Job Details: 11/03/2023
"Arrived on site to inspect washer banging noises. Upon further inspection, I placed the unit in diagnostics showing error codes F0E2-suds, F8E1-long fill/no fill. Cleared the codes and continued with testing and found the valves not operating properly. Also found the dispenser housing is leaking on the sides. I am ordering the valves, dispenser and CNOTE-SCHEDULE WITH TICKET 395120 and scheduled return service for 10/10/23. No water leaks observed during service. ; ordrng 1 W11524105 (Dispenser drawer) and 1 W11316256 (Cold valve) and 1 W11316255 (Hot valve) and 1 CNOTE (SCHEDULE WITH TICKET 395120)"
We serviced a
WHIRLPOOL WALL OVEN
Model WOS51EC0HS20
Near Kempner, TX 76539
Tyler
Job Details: 11/03/2023
"Arrived on site for wall oven not allowing proper ui response or functionality. Upon arrival confirmed issue. Found no errors in diagnostics but I did find ui not responding to input. Was able to factory reset unit then had customer download app and got unit connected to WiFi and updated software. Instructed customer to continue using unit and let us know if issue reoccurs, if it does we will need to order W11600370 ui control. Call complete"
We serviced a
UNKNOWN VENTHOOD
Model WVU37UC6FS1
Near Leander, TX 78641
Miguel
Job Details: 11/03/2023
Arrived on site with new lights. Removed and replaced both led lights. Verified operation. Call complete.
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Austin, TX 78736
Scott
Job Details: 11/03/2023
Arrived on site for washer not latching and starting . Ran diagnostics for latch error code . Found loose wire in molex connection on control . Repinned wire . Ran diagnostics wash and ran quick wash cycle . No water leaks detected at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Killeen, TX 76542
Tyler
Job Details: 11/03/2023
"Arrived on site for dishwasher not heating correctly. Upon arrival confirmed failure and found f7e1 in diagnostics. Upon further inspection I found element and thermal fuse working as designed. Found dispenser had been leaking rinse aid into unit Tom quickly causing water heating issues, replaced dispenser. Also found unit missing a rail stopper and had a broken adjuster mount. Rescheduled customer for 11/10/23. Ordering WPW10508950 stopper, W10712395 adjuster kit; ordrng 1 W10712395 (Adjuster kit) and 1 WPW10508950 (Stopper)"
We serviced a
WHIRLPOOL OVEN
Model JMC2427LM00
Near Driftwood, TX 78619
Leonardo
Job Details: 11/03/2023
Arrived on site to replace light bulb for interior and light transformer and fuse. Replaced all parts test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Georgetown, TX 78633
Gerry C
Job Details: 11/03/2023
"WTW5015LW0 Arrived to inspect leak. I could not find any water traces within the unit and the issue had occurred once, several days prior. I inspected and found the only anomaly was a significant difference in water flow between hot and cold, cold being much less flow than the hot. I removed and replaced the valve assembly and tested. I found no other signs of leakage and the unit operated as designed after the repair. No leaks observed during service."
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Harker Heights, TX 76548
Sterling
Job Details: 11/03/2023
On arrival verfied complaint of ui is cycling power failure. Display says do not unplug and the power failure and keeps cycling. Confirmed voltage to ui is constant. Will need to replace console on return. Console has not been received at this time. Rescheduled for 11/09; schdld next appmnt for 11/9 THU !
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Georgetown, TX 78633
Lou
Job Details: 11/02/2023
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I pulled the unit out and removed and replaced the microwave light bulb and control panel. Assisted the customer in connecting the unit to WiFi and tested. Unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model JBSS48E22L00
Near Austin, TX 78731
Kimo
Job Details: 11/02/2023
"Arrived onsite for a refrigerator that has dispenser issues where it seems loud, and the unit was not getting as cool as it should. Upon arrival I found out through the customers that the unit has been sitting running for a while with nothing in both sections. And when the put items in the refrigerator the temp dropped and is not stable which I checked with my temp sensor. Rc is at 32* and the unit set to 33* the fc at -2*set to 0*. There was some condensation setting on the inside of some of the containers in the RC but this is normal as some food item have more moisture in the the others and when temps change/fall it give off the moisture as condensation. No frost buildup on the back of fc. I adjusted the right side door to help with sealing and to keep it from running into the customers counter. Unit is operating as designed, i then checked designed and found that the noise heard is normal and the volume of the noise is normal as well."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Liberty Hill, TX 78642
Maurice R
Job Details: 11/02/2023
Arrived onsite for previously diagnosed parts. Installed the basket in the dishwasher.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Leander, TX 78641
Maurice R
Job Details: 11/02/2023
Arrived onsite for oven door handle broke. On inspection the handle was off the oven. Went to open the door the glass started to fall. I installed the new handle and re installed the door. The oven door noe operates as designed and no gas leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Burnet, TX 78611
Miguel
Job Details: 11/02/2023
"Arrived,on site for low ice production, customer also says door not level. Found ice in bin, temperature is good in both compartments. Cycled icemaker and confirmed motor is running loudly replaced icemaker, and advised 1 dump of cubes every 4-6 hours. Adjusted level for refrigerator side door. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Austin, TX 78704
Chase
Job Details: 11/02/2023
WRS331SDHM Arrived on site. Replaced both damaged doors and nameplate. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Belton, TX 76513
Sterling
Job Details: 11/02/2023
On arrival verified complaint of moisture on gasket. Found freezer gasket is good but liner is separating from the cabinet. Also verified temps of the center horizontal mullion. Found initial temps are left to right 64 60 65 after ten minutes with cond fan disconnected found left to right 78 68 77. This is caused by Yoder loop withdrawing from center mullion. Spoke to Derrick at TL 7737706219 submitted for LR. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Georgetown, TX 78626
Blake
Job Details: 11/02/2023
Arrived on site to inspect side by side refrigerator not cooling. I found no frost on the evaporator and no ice build up. I found the compressor running. I tested amp draw and found it running at .45. The compressor is needed to resolve the cooling issue. Office to prder parts and schedule service. No leaks observed during service. ; ordrng 1 W10507884 (Compressor) and 1 Wpw10143759 (UV drier) and 1 W11506635 (Access valve) and 1 2HOURS (2HOURS) and 1 R600 (R600) and 1 WP2188823 (Evaporator)
We serviced a
MAYTAG DRYER
Model MED5630HW1
Near Copperas Cove, TX 76522
David Z
Job Details: 11/02/2023
"Arrived on site to diagnose dryer that is not heating. Tested unit and confirmed that unit is producing no heat. Checked voltages and found 120/120 with good polarity. Checked safety devices and element and found the element coil snapped. Replaced heating element and reassembled. Verified unit heating. Saw a good amount of lint that I removed on the inside of the unit, indicating restricted vents. Advised to have vents cleaned before usage. Repair completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Andice, TX 78628
Gerald
Job Details: 11/02/2023
"WRS325SDHZ05 arrived on site to inspect a refrigerator ice maker not making ice. Upon inspection the temperatures read FC=-10, RC=19. Looked at the ice maker and found it not in the home position. Attempted to run the ice maker test and the unit would not operate. Removed the ice maker and tested voltage and found 124V. Replaced the ice maker and ran the ice maker test and the unit tested successfully. No water leaks observed during service."
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near Leander, TX 78641
Gerald
Job Details: 11/02/2023
KMBP100ESS20 arrived on site to install a previously diagnosed and ordered part. Upon arrival I found that the new door gasket is also torn ( see photo). Ordering a replacement. Will advise the customer of my findings. Also returning tech needs to have a rivet for the repair. Office to R/S; ordrng 1 W11684570 (MW door)
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS1
Near Georgetown, TX 78633
Lou
Job Details: 11/02/2023
"Arrived on site to inspect dishwasher not working. Upon further inspection, the customer advised the unit light wasnt working inside. I inspected the unit and found where the light would be on the tub, but after researching the parts breakdown, I found this unit does not have an interior light. Placed the unit in diagnostics showing no error codes and tested. Unit is operating as designed. No water leaks observed during service and no repairs needed at this time, job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS0
Near Round Rock, TX 78665
Blake
Job Details: 11/02/2023
Arrived on site to inspect OTR microwave. The customer showed me arcing in the top right corner when in use. I found the diode has failed. I removed and replaced the diode and tested. The unit now operates as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Leander, TX 78641
Gerald
Job Details: 11/02/2023
KDTE204KPS1 arrived on site to inspect a dishwasher not getting water. Placed the unit into service diagnostic mode and found the F7E2 error code. Tested the unit and found that there was water entering the unit but not circulating through the spray arms. Checked the resistance of the motor and found it to be out of range. Replaced the pump and motor and tested the unit and the unit is operating as designed with no water leaks observed during service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near Austin, TX 78747
Leonardo
Job Details: 11/02/2023
Arrived on site to test unit for not drying. Test heating element and element test good. Customer using rinse aid but it doesnt seem like its dispensing. Replaced soap dispenser test unit and unit test good. Called Techline to report findings. SR#7737701752
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Hutto, TX 78634
Blake
Job Details: 11/02/2023
Arrived on site to inspect wall microwave oven combo. The oven door is not shutting fully. I found the hinges are good. I removed the door and found damage to the bottom left corner. I called Whirlpool techline and spoke with Johnathan 7737701004. Johnathan recommended replacing the hinge receivers due to them being bent. I removed and replaced the receivers and tested. The unit now operates as designed.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Elgin, TX 78621
Wesley
Job Details: 11/02/2023
Arrived onsite for no panel function and found communication error code after restoring the communication wire at the quick connect molex. Pulled the oven and Replaced the Copernicus board and restored function. Unit is now operating as designed. Advised customer on the repair
We serviced a
WHIRLPOOL DISHWASHER
Model ADB1400AMS1
Near Killeen, TX 76549
David Z
Job Details: 11/02/2023
"Arrived on site to diagnose dishwasher not filling. Tested unit and confirmed no water entering unit. Found no water reaching the fill valve. Examined install and found installer had used a directional valved hose and installed it facing the wrong direction. Removed hose and corrected the orientation. Verified unit working properly after install. Repair completed, no water leaks present."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS05
Near Austin, TX 78704
Luis
Job Details: 11/02/2023
"Arrived on site for no water or ice. Found frozen water tank due to air leaking out between fan scroll and air tower,defrosted tank and fill tube,added sealer to gaps between fan scroll and air tower ran diagnostics tested icemaker fill passed tested water dispenser passed.; used 1 212643 (Sealer) from stock"