We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Georgetown, TX 78628
Lou
Job Details: 05/10/2022
"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the sump/motor assembly and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS02
Near Georgetown, TX 78633
Gerry C
Job Details: 05/10/2022
"Arrived to instal previously diagnosed and ordered parts. I recovered the refrigerant and then removed and replaced the compressor, dye drier and service port. I vacuumed the system until the vacuum pump reached maximum depth and then monitored the vacuum for an additional 15 minutes. Holding vacuum, I charged the system with the MFG prescribed 5.5oz of refrigerant and tested. The unit operated as designed and I replaced the faulty door gasket. I advised the CX that the unit may take up to 48 hours to completely cool and start ice production. No leaks observed during service."
We serviced a
WHIRLPOOL FREEZER
Model WRF555SDFZ12
Near Austin, TX 78744
Luis
Job Details: 05/10/2022
"Arrived on site. Replaced main control,removed evaporator cover found heater harness not fully seated to harness,removed harness found bent pin in heater harness preventing a power connection,adjusted pin secured harness connection."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Austin, TX 78756
Luis
Job Details: 05/10/2022
"Arrived on site for no cool and loud noise. Removed compressor cover found dye traces dye to manufacture weld joint from discharge tube to condenser coil braze joint,loud noise from compressor. Replaced compressor,drier repaired weld joint on condenser coil. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."
We serviced a
AMANA RANGE
Model ACR4303MFB4
Near Waco, TX 76711
Jonathan M
Job Details: 05/10/2022
Arrived on site for a range that is flashing a main control fault error message. Inspected unit and work area. Confirmed the customers complaint and disassembled the back panel. Found five live es on the backside of the control which caused the failure. I did advise the customer that warranty would not cover this repair due to ation damage. Customer is going to attempt to repair at themselves by buying the control. Advise the customer to get rid of the es first prior to installing the new control so they dont deal with this issue again. All complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC500ESS00
Near Waco, TX 76712
Jonathan M
Job Details: 05/10/2022
Arrived on site for a refrigerator thats not making ice. Inspected unit and work area. The customer advised that the unit started to make ice a few days ago but it had not been working for over a week. Tested the icemaker function and found the unit working properly. Went ahead and replace the icemaker just in case due to her issue of the unit not working properly for over a week. Tested the unit and the unit is now working as designed. Call complete.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Robinson, TX 76706
Jonathan M
Job Details: 05/10/2022
Arrived on site for a dryer that is not drying clothes. Inspected unit and work area. The customer advised that it takes 3 to 4 cycles in order to dry clothes even though the unit does get hot. Used the vent tester kit on the unit and found the vent tester showing poor airflow for all dryers. Tested the unit again without the vent hose attached and found airflow good for all dryers. Checked the vent hose on the back and could not see any obstruction so I advise the customer that the issue would have to be with the vent going through the home. The unit is working as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Lorena, TX 76655
Jonathan M
Job Details: 05/10/2022
Arrived on site for a washing machine that wont advance past the sensing portion of the cycle. Inspected unit and work area. Could not locate a model or serial tag on the unit. Were in the unit three diagnostics and found an F7 E1 (basket speed fault) and F7 E7 (motor unable to reach target rpm) error codes. I tested the unit and manual high speed spin and found the basket spinning but the unit shut down the spin after 45 seconds. Checked underneath the washer and found evidence of ation inside the washer. Found a dead and a rats nest inside of the gearcase housing. Spoke to claims and was advised not to proceed any further with repair due to multiple issues with ation and no model and serial tag. Advise the customer of both issues and the customer is going to get themselves a new washer. Call complete.
We serviced a
GE DISHWASHER
Model GDF510PSD2SS
Near Kempner, TX 76539
Tyler
Job Details: 05/10/2022
Arrived on site for dishwasher needing previously diagnosed drain motor(under warranty). Upon arrival reconf8rmed issue and double checked prior diagnosis. Installed drain motor then ran dishwasher on multiple cycles with customer present to insure u it could drain as designed. Found no leaks and unit completely drained as designed. Call complete
We serviced a
SAMSUNG REFRIGERATOR
Model RF268ABRS
Near Copperas Cove, TX 76522
Tyler
Job Details: 05/10/2022
"Arrived on site for fridge with failing gaskets and broken crisper drawer cover. Upon arrival confirmed complaint and found gaskets failing to seal and breaking apart. Received autho for replacing gaskets and customer 187.85(tax included) for cover, customer and found cheaper option. Replaced both gaskets on rc doors and found unit sealing as designed. Call complete"
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Fort Hood, TX 76544
Tyler
Job Details: 05/10/2022
"Arrived on site for washer needing previously diagnosed rebuild. Upon arrival installed all required parts. Reassembled and tested unit after factory reset. Found unit filling, holding water, agitating, spinning and draining as designed. Call complete"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW06
Near Manor, TX 78653
Joe Z
Job Details: 05/10/2022
"Arrived onsite for Not Powering On - Not Operating. Upon arrival found operating, but not cooling. Found evaporator covered over in ice. Ran diagnostics to force heater. Heater operates as designed. Evap motor operates as designed. Checked resistance of thermistors and resistance was way off. Replacing both thermistors. Customer will monitor unit and call us back if issues continue. Job complete"
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near New Braunfels, TX 78130
Andrey
Job Details: 05/10/2022
"Arrived on site to test unit for no heat, tested unit found all sensors are good, checked power and found L2 in grounded to neutral, getting 120 from L1-N and 120 from L2-N, no voltage from L1-L2, advised customer to get to address issue, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Manor, TX 78653
Joe Z
Job Details: 05/10/2022
"Arrived onsite for Clicking Noise . Upon arrival unit is operating and did not hear any abnormal noises. Inspected unit and there was no frost or ice build up on any panels or evaporator. RC temperature is 36 and FC -2. Ran diagnostics to Force run all components and all components operate a designed with no abnormal sounds. After all test were completed,could not duplicate the sound. The customer did mention that he had turned unit off and removed all shelves and bins. After quite a bit of time had passed and customer replaced all shelves and bins, plugged in unit and sound had not returned. Customer will monitor unit and record the sound if it returns. No repair to be made today. Job complete"
We serviced a
ELECTROLUX REFRIGERATOR
Model EW23BC71IS0
Near New Braunfels, TX 78130
Andrey
Job Details: 05/10/2022
"Arrived on site to test unit for failed gaskets, tested unit found both RC gasket cracked and broken mullion FC gas has no air leaks, will need mullion and RC gaskets to complete job, replaced parts, advised customer to allow 2-4 days to allow gaskets to seal correctly, unit is now functioning as designed no leaks detected job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW2
Near Austin, TX 78753
Joe Z
Job Details: 05/10/2022
"Arrived onsite unit for NOT DRAINING PROPERLY AND SEEMS TO CUT OFF RANDOMLY . Upon arrival got 4 error codes. F0-E2 over suds, F9-E1 long drain, F8-E1 valve failure , F0-E1 load in drum during clean cycle. Found drain pump completely clogged with debris, also found tenant using incorrect detergent as well as too much detergent causing an oversuds issue. Cleaned out drain pump and dispenser. Test unit and unit operates correctly. No leaks present at this time. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QKS00
Near Austin, TX 78730
Luis
Job Details: 05/10/2022
"Arrived on site for door seal issues. Found corner of fresh food gasket not sealing to cabinet,remolded gasket checked door seal good. Found water leaking from freezer door,checked door found rust on door liner,insulation void in door causing moisture build up and rusting for repair unit would need a new freezer door and door is discontinued.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC
Near Belton, TX 76513
Jonathan M
Job Details: 05/10/2022
"Arrived on site for a washing machine that is leaking during operation. Inspected unit and work area. Confirmed the customers complaint and checked the Bellow. Found the gasket had three tears on the right hand side of the gasket. via . Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Austin, TX 78754
Joe Z
Job Details: 05/10/2022
"Arrived onsite for special project. Upon arrival found RC lights are dim and FC light is completely out. Checked wiring and switches, all are good . Need to replace FC module. Replaced freezer module and lights now functioning correctly. Job complete"
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BS
Near Andice, TX 78628
Vincent
Job Details: 05/10/2022
"Arrived on site for range, inspected unit and work area. CX explained that oven when operation it would smoke. Removed drip pan and there was food oil just burning away. Advised CX to clean drip pan and let them know that its supper sharp. Unit is operation as designed. No gas leaks detected during service, Jon completed."
We serviced a
AMANA RANGE
Model AGR5330BAS3
Near Leander, TX 78641
Vincent
Job Details: 05/10/2022
"Arrived on site for range, inspected unit and work area. CX explained to me seal on the oven was torn. I inspected seal and it was torn. Removed old seal and replaced it with new one. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Georgetown, TX 78626
Kimo
Job Details: 05/10/2022
Arrived onsite for MW with vent hood light not working p. Upon inspection I found that the light bulbs had blown. I advised customer that the bulb needs to be changed to regain function. Customer elected to pursue bulb elsewhere. And install it himself. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Leander, TX 78641
Vincent
Job Details: 05/10/2022
"Arrived on site for dryer, inspected unit and work area. CX complaint was unit is not drying properly. Tested airflow with Whirlpool vent test kit and units venting is clogged. Advised CX to get vents cleaned out. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Leander, TX 78641
Vincent
Job Details: 05/10/2022
"Arrived on site for refrigerator, inspected unit and work area. CX explained unit drawers in the fresh food compartment where not closing properly. Inspected drawers and found extra brackets on shelves slide that where not needed and I removed them and tested. Unit is now operating as designed. No water leaks where detected during service. Job completed."
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Georgetown, TX 78626
Kimo
Job Details: 05/10/2022
Arrived onsite for dryer not heating. Upon inspection I found that all fuses and thermistors were good so is the heating element. I check voltage at the wall and found that there was only 120vac there I reset breaker and found no change. I advised cx and apartment office that they should have a come out and check checks the wiring in the apartment
We serviced a
SAMSUNG MICROWAVE
Model Mw880BSA
Near Austin, TX 78748
Leonardo
Job Details: 05/10/2022
Arrived on site to test unit for unit continues to run when door open and unit sparking here and there inside. Test unit and found paint stripping inside and rust showing up making unit spark. Cant touch up unit to large of an area cant guarantee repair.
We serviced a
WHIRLPOOL DISHWASHER
Model KDFM404KPS0
Near Austin, TX 78749
Leonardo
Job Details: 05/10/2022
Arrived on site to test replace board and console. Replaced both parts test unit and unit powering on job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG975H0HZ1
Near Austin, TX 78721
Leonardo
Job Details: 05/10/2022
Arrived on site to test unit for gas smell when oven on use. Customer said they will smell gas when cooking at 350? for 2-3 hours. Test unit no gas leaks at regular valve or bake burner. Called Techline test unit with Techline and per Techline unit giving gas smell from oven turning on and off for so long job complete. SR#7733622108
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Pflugerville, TX 78660
Matthew
Job Details: 05/10/2022
Arrived onsite to replace previously diagnosed parts. Replaced failed drain pump and special project heating element. Tested unit and unit is functioning properly. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Austin, TX 78701
Wesley
Job Details: 05/10/2022
Arrived onsite for construction cosmetic hold over and replaced the dented fridge door. All checks good. Advised customer on repair
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Bertram, TX 78605
Cliff
Job Details: 05/10/2022
"Arrived on site to diagnose a refrigerator with doors not closing properly. Found door mullion causing the issue, advised customer on mullion operation. No further repairs needed and no leaks were found at time of service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Austin, TX 78758
Matthew
Job Details: 05/10/2022
"Arrived onsite for refrigerator not cooling properly. Upon arrival found evaporator had been frosting up. While accessing evaporator could heat heater on. While in defrost, defrost cycle seemed short as compressor kicked back on. Called tech line for assistance. Tech recommended replacing W10384183 defrost sensor and following service pointer W11550688 for placement of sensor. Provided Sr#7733621222. Was receiving 120 vac to heater. Amp clamped heater and recorded 1.3 amps. Tech stated reading was low should be approximately 4 amps. Suggested incorrect clamp readings being that heater was energized. Replaced clamp and adjusted position. Unit is functioning properly. Job complete"
We serviced a
WHIRLPOOL DRYER
Model WHD5090GW0
Near Austin, TX 78704
Wesley
Job Details: 05/10/2022
Arrived onsite and repaired the dryer by replacing the strike. Unit is now operating as designed. All checks good.
We serviced a
MAYTAG REFRIGERATOR
Model MSD2454GRW
Near Austin, TX 78703
Wesley
Job Details: 05/10/2022
Arrived onsite and determined ice not producing but cause was obstructed fill arm. Cleared bin obstruction to restore function. All checks good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04
Near Austin, TX 78759
Wesley
Job Details: 05/10/2022
Arrived onsite and found complaint of loud interior fridge noise. Was able to confirm and replicate that the damper baffle motor was becoming noisy. Replaced damper assembly. Unit is now operating properly and quietly. All checks good.
We serviced a
WHIRLPOOL COOKTOP
Model RCS3004
Near Austin, TX 78759
Wesley
Job Details: 05/10/2022
Arrived onsite and found unit operating with failed receptive and very damaged main harness. Advised customer that the harness is no longer available for repair and therefore any repair would be risky and not warrantable. No repair viable.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Austin, TX 78729
Wesley
Job Details: 05/10/2022
Arrived onsite and for ongoing squeal and found new belt may have been slipping found replacement belt a half inch shorter and tighter than old belt. Replaced belt and cam together. Replaced the actuator in case of partial shifting causing noise. Ran 5 towel load to test. All is operating perfectly and quietly. Calibrated unit. Advised customer on repair. Gearcase shaft tight and snug without vertical movement and no oil leak evidence at all. Gearcase not replaced.
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Killeen, TX 76543
Tyler
Job Details: 05/10/2022
Arrived on site for washer leaking. Upon arrival customer stated unit had completed cycle but left water all over floor and leading into rest of room. Upon further inspection I found no errors codes or signs of any leaks for any of the units water supply and distribution systems. Found unit could hold multiple gallons of water at its fill limit within causing any leaks. Found after multiple drain attempts that stand pipe within wall of home was backfilling leading to large amounts of water to go everywhere. Instructed customer at time of service they would need a 0lumber to complete repairs. Call complete
We serviced a
KITCHENAID OVEN
Model KOST100ESS04
Near Burnet, TX 78611
Cliff
Job Details: 05/10/2022
Arrived on site to replace previously ordered parts for oven. Replaced lens cover for oven light and all is working properly at this time.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Bluffton, TX 78607
Cliff
Job Details: 05/10/2022
Arrived on site to replace previously ordered parts for dishwasher. Replaced control and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Kingsland, TX 78639
Cliff
Job Details: 05/10/2022
Arrived on site to diagnose a washer that is not cycling properly. Found ation in motor cover causing error codes. Advised customer on findings and that pest damage is not covered under warranty.
We serviced a
SAMSUNG WASHER
Model WF395BTPAWR/A2-00
Near Austin, TX 78738
Kevin
Job Details: 05/10/2022
"Arrived on site and found customer experienced DC area code when washing two dog beds. This is an unbalanced load error. Ran all functions in manual diagnostics and did not see any issues. Sent videos to KB/service management of washer operating normally. only know for the repair is needed, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ00
Near Austin, TX 78738
Kevin
Job Details: 05/10/2022
"Arrived on site and replaced all parts diagnosed by previous technician. Can you liked it remaining balance. Recommended that homeowner allow refrigerator to cool for 24 hrs., job complete"
We serviced a
SAMSUNG REFRIGERATOR
Model RF4287HARS/XAA
Near Cedar Park, TX 78613
Vincent
Job Details: 05/10/2022
"Arrived on site for Samsung refrigerator, inspected unit and work area. CX explained they just replaced filter and no water was coming out and not making ice. I removed filter and refrigerator would dispense water just fine but the bypass thats made into the filter head is bad and leaking slightly. CX on a new filter head unit but . collected 139.99+tax no water leaks detected during service. Job completed."
We serviced a
WHIRLPOOL OVEN
Model KFID500ESS02
Near Georgetown, TX 78626
Kimo
Job Details: 05/10/2022
Arrived onsite for for induction cooktop with simmer issues. Customer concern was that the unit would not get up to 160* because she was worried about food safety. Customer did Her own research60 temp comes from I call techline and spoke to Joel and advised him of all of this and it was determined that the unit is operating as designed and I was given SR#7733320194. I did not collect services fee due to the complicated Nature of the situation approved by CS. job complete.
We serviced a
WHIRLPOOL DRYER
Model WED7120HC1
Near Seguin, TX 78155
Andrew
Job Details: 05/10/2022
"Arrived on site to test unit for console not responding. Found breaker kept tripping once unit was plugged in. Found neutral and ground here connected together to cabinet causing breaker to trip. Wired terminal correctly and replaced non responsive console. Tested unit, unit is now working as designed. Advised customer to download whirlpool app and connect unit to WiFi. Job complete. SR#7733627648"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Canyon Lake, TX 78130
Andrew
Job Details: 05/10/2022
"Arrived on site to test unit for no water. Found connection to valve was dangling and not connected secured connection, tested unit, unit now working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WFE975H0HZ1
Near New Braunfels, TX 78130
Andrew
Job Details: 05/10/2022
"Arrived on site to replace control from previous diagnosis. Found harness was smashed. Fixed harness and replaced control as a precautionary from wires shorting. Tested unit, unit working as designed. Advised customer to download whirlpool app and get unit connected to WiFi. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104HPS1
Near New Braunfels, TX 78130
Andrew
Job Details: 05/10/2022
"Arrived on site to test unit for not washing and not heating. Found error codes f7e1(no heat) and f4e3(wash motor not engaging). Cleared codes and ran diagnostics. Verified wash motor receiving proper voltage(120vac) but not properly engaging. Replaced sump assembly, tested unit, unit is working as designed. Heater engaging properly. Advised customer to run hot water at sink prior to using unit to nature hot water is readily available and prevent heating element from disengaging.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Seguin, TX 78155
Andrew
Job Details: 05/10/2022
"Arrived on site to test unit for freezing things in RC. Found RC set to 0c-33f. Also found center mullion not making proper with catch causing air leak. Adjusted unit and doors, set RC to recommended 37. Unit is now working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near New Braunfels, TX 78132
Andrey
Job Details: 05/10/2022
"Arrived on site to test unit for excessive heat on bottom of unit, tested unit found blowers are running good, gasket is also good, unit is 4 inches above floor but within specification of 4 inches to 14 above floor,unit is operating as designed job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near New Braunfels, TX 78130
Andrew
Job Details: 05/10/2022
"Arrived on site to test unit for upper rack issues. Found wheel on adjusters broke off. Replaced adjusters, tested unit, unit working as designed. No stored error codes. No leaks detected. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WFE525S0HB1
Near Canyon Lake, TX 78132
Andrew
Job Details: 05/10/2022
"Arrived on site to test unit for not heating(oven). Found red wire on terminal block was burnt. Removed burnt wiring and put new connections. Tested unit, unit now working as designed. Job complete."
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near New Braunfels, TX 78132
Andrey
Job Details: 05/10/2022
"Arrived on site to test unit for wet clothes at the end of cycle, customer stated that it gets stuck on 1 min remaining and not complete cycle, not advancing from 1 min signifies that unit may have a restricted drain or a bad drain pump, inspected drain hose found no restrictions, replaced pump, pump is now extracting water a lot faster and emptying tub completely, called tech line and documented , same SR number, advised customer to monitor unit to see if issue presents itself, at this time unit is running as designed , no leaks detected job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE234GPS0
Near Austin, TX 78703
Scott
Job Details: 05/10/2022
"Arrived on site for dishwasher leaking . Found leaking from diverter motor. Replaced sump and motor. Ran diagnostics. All checked normal. No water leaks detected at time of service.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78701
Scott
Job Details: 05/10/2022
"Arrived on site , replaced sump and motor . Ran diagnostics 2 all checked normal. No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS04
Near Austin, TX 78704
Scott
Job Details: 05/10/2022
"Arrived on site for oven not heating up properly . Elements and fuses checked normal. Found relay on control stuck. Replaced control . Preheated oven , all checked normal.
We serviced a
IKEA MICROWAVE
Model IMBS104GSS02
Near Austin, TX 78723
Leonardo
Job Details: 05/10/2022
Arrived on site to test unit for display not showing correctly. Test unit and found bad display board. Replaced board test unit and unit test good job complete.
We serviced a
KITCHENAID COMPACTOR
Model KTTS505ESS0
Near Austin, TX 78746
Scott
Job Details: 05/10/2022
Arrived on site for door issues . Found inner door torn off bin . Ordering bin. Call to set return ; ordrng 1 9870934 (Bin)
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS2
Near Austin, TX 78746
Scott
Job Details: 05/10/2022
"Arrived on site for filter stuck in housing . Unable to remove filter . Will need new housing . No water leaks detected at time of service. Call to set return"
We serviced a
WHIRLPOOL COMPACTOR
Model GC900QPPB6
Near Austin, TX 78703
Scott
Job Details: 05/10/2022
Arrived on site for compactor locked up. Unit would run for a moment then quit . Found motor locking up. Ordering motor and control . Call to set return. ; ordrng 1 W10806338 (Motor) and 1 W10723644 (Ui)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near New Braunfels, TX 78130
Andrey
Job Details: 05/10/2022
"Arrived on site to test unit for wet clothes at the end of cycle, customer stated that fine in normal but and other settings clothes is wet at the end of cycle, put unit through diagnostics, no error codes present and all components running good, called tech line and presented my findings, after after diagnosing unit further with tech line they are recommending replacing suspensions due the a wobble of the outer tub, causing unit to shut down prematurely and not spin out clothes, Sr#7733628873, ordering suspension and other parts to ensure completion ; ordrng 1 W11130362 (Suspension) and 1 W10396887 (Hub)"
We serviced a
GE RANGE
Model JGSS66SEL3SS
Near Lampasas, TX 76550
Tyler
Job Details: 05/10/2022
Arrived on site for range not heating correc in oven section and smelling gas when in use. Upon arrival confirmed issue. After further inspection I found the igniter had failed as well as the safety valve.
We serviced a
WHIRLPOOL DRYER
Model WHD5090GW0
Near Georgetown, TX 78626
Lou
Job Details: 05/10/2022
"Arrived on site to inspect dryer not heating. Upon further inspection, I found this unit to run off of a sealed system...compressor, evaporator, condenser, etc. After several attempts, I was able to get the unit into diagnostics to test. Once I got to step 05, the display showed error code F06. I continued to follow the tech sheet for the error code and reset the unit and tested. Unable to determine the failure on this unit, I am rescheduling the call and ordering a CNOTE-SCHEDULE EARLY TO BE ABLE TO CONTACT TECHLINE. . Unit was up stacked and at customers request, the unit remained up stacked for future service. No water leaks observed during service. Unable to locate model/serial placard. Phot in SD-QuickPic is of the washer MS as theyre paired.; ordrng 1 CNOTE (Schedule for early call to contact techline)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM04
Near Lampasas, TX 76550
Tyler
Job Details: 05/10/2022
Arrived on site for refrigerator with right side door gasket is seal breaking. upon arrival confirmed issue. I then found that new gasket supplied for repairs also had broken seams worse then original gasket conditions. Will need once new gasket is ordered and inspected for repairs. ; ordrng 1 W10830274 (Gasket ( need visual inspection prior to returning)) and 1 Cnote (Gasket needs inspection prior to rescheduling)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Kyle, TX 78640
Kevin
Job Details: 05/10/2022
"Arrived on site to replace lid switch, found control panel is shorted, will need to bring back a new one also. Lid switch has been replaced; ordrng 1 W11513246 (Control) and 1 W11481116 (Control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT790SAYM3
Near Austin, TX 78736
Kevin
Job Details: 05/10/2022
"Arrived on site and inspected dishwasher and found all roller wheels on bottom rack are broken and one on top racks. . Bottom wheels were not ordered properly And will need to be re-ordered; ordrng 4 W10195416V (Lower rack Wheels)s"
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX305ESS1
Near Bee Cave, TX 78738
Kevin
Job Details: 05/10/2022
"Arrived on site and inspected ice machine and found no production. Set ice machine into a manual diagnostic cycle and all functions are operating properly sent a picture of water filling and recirculating pump running to KB/service management. Ice machine does nothing when just powered on without diagnostic cycle. . Will also bring back Bin thermistor , reservoir drain and all prescreen parts. If issue is not controlled or will need to for different part; ordrng 1 W11542868 (Water reservoir drain pump) and 1 W11034363 (Control) and 1 WPW10511923 (Bin thermistor)"
We serviced a
GE OVEN
Model ZET1038SF3SS
Near Lakeway, TX 78734
Kevin
Job Details: 05/10/2022
Replaced hinge receivers on door but do not have hinge receivers for cabinet. Sent pictures and video to KB/service management for parts research; ordrng 1 Partsresearch (Hinge receivers left and right)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF760SADW2
Near Dripping Springs, TX 78620
Brandon
Job Details: 05/10/2022
"Arrived on site to inspect unit for not washing, found no water getting to unit, found no power getting to water valve, found failed control, also found failed wash motor. F6e4 f9e1 f8e1 f9e2 ; ordrng 1 W10854220 (Control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Georgetown, TX 78628
Lou
Job Details: 05/10/2022
"Arrived on site to inspect refrigerator leaking from dispenser area. Upon further inspection, the customer advised that the unit is not cooling in either section. I checked temps and both compartments were warm. Pulled the unit out onto my floor protector and inspected the compressor and controls. I found the unit is getting 124V and the inverter is showing 3.3VDC (range 3-6VDC). I could hear the compressor making a constant chirping noise and was warm, as were all of the refrigerant lines. I advised the customer of my findings and am ordering a sealed system repair. I am ordering the compressor, RC evaporator, UV dye drier, access valve and CNOTE-3HR JOB. Unit left unplugged for safety. No water leaks observed during service. Office to schedule return service.; ordrng 1 W11492867 (RC evaporator) and 1 W10832994 (Compressor kit) and 1 W11087200 (Inverter) and 1 WPW10143759 (UV dye drier) and 1 TJ90SF8404 (Access valve) and 1 CNOTE (3HR JOB)"
We serviced a
LG REFRIGERATOR
Model LFXC24726S/02
Near Austin, TX 78703
Luis
Job Details: 05/10/2022
"Arrived on site for no cool in fresh food section. Found evaporator incased in ice,diagnosed unit not running through a full complete defrost cycle,ordering housing,defrost sensor and temp sensor. Customer will defrost unit 24hrs before repair. ; ordrng 1 ADJ73252234 (Evaporator cover) and 1 6615JB2005R (Defrost sensor)"
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Lorena, TX 76655
Jonathan M
Job Details: 05/10/2022
Arrived on site for a dryer that has no power. Inspected unit and work area. The customer advised that the unit has seemingly not responded to her when trying to power on and use the Appliance several times. She advised that the unit does work right now but it took four days for it to turn back on. Check voltage from the control and found proper voltage. Check behind the unit and found that the vent hose behind the unit had been somewhat restricted due to the vent hose being crunched and being too long. I did advise the customer to shorten their vent hose and to create a better line of venting for the dryer. Ordering the user interface and the office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 W11419059 (Console)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Temple, TX 76504
Jonathan M
Job Details: 05/10/2022
Arrived on site for a refrigerator that is not sealing in the refrigerator section. Inspected unit and work area. Confirmed customers complaint and found the gap between the gasket and the upper left-hand side of the refrigerator door gasket. Attempted to reposition the hinge to allow the door to fit properly but found that the door was in fact pushed up against the cabinet. Found that the upper portion of the door was pulled away from the cabinet whereas the lower portion of the door was completely straight. Unit has a bowed door and will need to be replaced. Ordering door and the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 LW10912320 (Refrigerator door)
We serviced a
KITCHENAID MICROWAVE
Model KEMC308KSS01
Near Leander, TX 78641
Vincent
Job Details: 05/10/2022
"Arrived on site to install previously diagnosed parts, parts ordered where not the correct parts will need a mag. Office to order parts and reschedule for return visit. ; ordrng 1 WP4375424 (Mag)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFP02
Near Taylor, TX 76574
Kimo
Job Details: 05/10/2022
Arrived onsite to pull control on the refrigerator. I contacted CS and advised him of the situation and it was determined that I would leave the control and he will get in contact with cx within 2 days with more info. .; ordrng 1 W11395641 (COVER-EVAP)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS03
Near Leander, TX 78641
Vincent
Job Details: 05/10/2022
Arrived on site for refrigerator tripping breaker. Tested contol and was not sending voltage to heater removed old control and tested and was sending voltage but then it trip the breaker again when it was in defrost. Will be ordering the harness for heater and the element. Office to order parts and reschedule for return services. No water leaks detected at time of service.; ordrng 1 W11575359 (Heater) and 1 W11306948 (Harness)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW2
Near Taylor, TX 76574
Kimo
Job Details: 05/10/2022
Arrived onsite for dishwasher with inoperable soap dispenser. Upon arrival I checked operation of dispenser in diag mode and found the it would not open. I replaced it and tested again and found no change. With points me to believe that the console is to blame. I and ordering 1x console. .; ordrng 1 W11087226 (Control)
We serviced a
KENMORE DRYER
Model 110.6120201
Near Taylor, TX 76574
Kimo
Job Details: 05/10/2022
Arrived onsite for dryer not heating. Upon inspection I found heating element showing open. And the timer not functioning properly and the light bulb blown. I installed new element and timer. And tested unit and found unit heating. I am ordering the bulb. .; ordrng 1 WP22002263 (Bulb)
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS02
Near Hutto, TX 78634
Kimo
Job Details: 05/10/2022
Arrived onsite for refrigerator not cooling. Upon inspection I found temps in fc at 35* and in the fc 4* Upon further inspection I found that there was some condensation in the rc caused by and torn door gasket. I the checked the rc evap and found ice buildup I replaced the ice and checked heating element and found it good fan was running. I checked the defrost mode to an 8hr defrost. And I ordered the right side door gasket. ; ordrng 1 W10407212 (Gasket)
We serviced a
JENN-AIR OVEN
Model JGRP430HL00
Near Austin, TX 78735
Kevin
Job Details: 05/10/2022
"Arrived on site and inspected oven and found oven door front is popping out, took picture. Hinge is likely broken inside door and door front and hinge will need to be replaced; ordrng 1 W10799308 (Door front)"
We serviced a
SAMSUNG DISHWASHER
Model DW80M9550UG\AA
Near Nolanville, TX 76559
Jonathan M
Job Details: 05/10/2022
"Arrived on site for a dishwasher that is not filling. Inspected unit and work area. The customer advised the unit just makes the growling sound and does not actually wash her dishes. Confirmed the customers complaint but did not find the unit trying to even attempt to fill. The unit would just stall out and make this grinding noise for 30 seconds before flashing on the control. The unit would start the cycle and Wood keep the unit in a paused state. Ran the unit through diagnostics and went through the auto test. Found the unit showing a 7C (motor vane check) error code. Attempted to run checks on the motor van and could not fin he connectors for the vane. Spoke to CVS and was advised to order the main control, wash motor, and sensor vane. Ordering parts and the office will need to contact the customer about a return date.; ordrng 1 DD92-00059A (Control) and 1 DD32-00011A (Sensor vane) and 1 DD93-01013A (Wash motor)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Austin, TX 78717
Wesley
Job Details: 05/10/2022
Arrived onsite for clock not syncing to correct time and microwave light out. Found unit unable to connect to WiFi. Ordering console and bulb. . ; ordrng 1 W10886919 (Lamp)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Austin, TX 78702
Wesley
Job Details: 05/09/2022
"Arrived onsite and found unit operating as designed, but handle cap dislodged. Repaired handle cap. Unit is now operating as designed. All checks good. Advised customer on repair."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM8
Near Georgetown, TX 78628
Lou
Job Details: 05/09/2022
"Arrived on site to inspect dishwasher not drying. Upon further inspection, I checked the element and it looked good. I placed the unit in diagnostics showing no error codes. Continued with testing and placed my multimeter on the black wire at the terminal block and tested amp draw to the components. The unit operated as designed and the element displayed 7-9amps during wash and drying cycles as designed. I poured water on the element and displayed to the customer how the element is heating. I made recommendations for use and care, as well as, detergent and rinse aid use. Customer has a water softener system. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSRG25FKSS17
Near Austin, TX 78759
Wesley
Job Details: 05/09/2022
"Arrived onsite and after extensive testing determine cause of ongoing issue was the emitter boards not allowing voltage to cycle the icemaker. Valve is in range. Diagnosed with SW. replaced the emitter boards. And charged 1581 . Unit is now set up to operate properly. Advised customer on repair and that if the unit does not produce ice at this time, it will be a non wiring short in the internal harness."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Round Rock, TX 78664
Vincent
Job Details: 05/09/2022
"Arrived on site for refrigerator not cooling, inspected unit and work area. At arrival compressor was supper hot and not cooling at all. Sealed system would be required to fix unit.. No water leaks detected during service. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model W8TXNGFWQ02
Near Marble Falls, TX 78654
Cliff
Job Details: 05/09/2022
Arrived on site to diagnose a refrigerator that is not cooling properly. Found evap fan motor failed and replaced it. Tested unit and found all is functioning properly at this time.
We serviced a
WHIRLPOOL MICROWAVE
Model MH6130XEQ1
Near Austin, TX 78749
Tyler L
Job Details: 05/09/2022
Arrived on site for complaints of no power. Found blown fuse. Installed new fuse and power was restored. Tested unit with glass of water. Unit is heating properly. No other issues at this time. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Austin, TX 78748
Tyler L
Job Details: 05/09/2022
"Arrived on site for complaints of no cool, and intermittent ice dispensing. Found RC at 50 and FC at 17 degrees. Found good frost pattern on evaporator. Found fan running and air diffuser working.
We serviced a
WHIRLPOOL OVEN
Model KOST100ESS04
Near Austin, TX 78703
Wesley
Job Details: 05/09/2022
Arrived onsite found blown thermal fuse because fuse had been placed directly agains the cabinet interior and prematurely overheated. Replaced fuse and placed in correct location. All checks good. Advised customer on repair.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78702
Wesley
Job Details: 05/09/2022
Arrived onsite and replaced damaged as panel. Unit is now operating as designed. All checks good. Advised customer on repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Austin, TX 78702
Wesley
Job Details: 05/09/2022
Arrived onsite for ice maker not producing. Found unit fill sensor stuck causing it to continuously read full. Repair fill sensor unit is now operating as designed. Advised customer on repair. All checks good.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Austin, TX 78734
Justin
Job Details: 05/09/2022
Arrived on site for a dryer with a dent. Upon further inspection I found the front panel with two dents in the front left. Upon further inspection while removing the new panel from the box I found a small scratch. I verified with the customer that it was okay. I installed the panel and the unit is as designed. Call complete.
We serviced a
GE WASHER
Model WHRE5260E1CC
Near Austin, TX 78734
Justin
Job Details: 05/09/2022
Arrived on site to install previously diagnosed parts. Upon removing the old drain pump I found several large shards of tile like pieces in the hose and pump. I removed the pieces from the hose and replaced the pump. I then replaced the pressure hose and tested the unit. I filled the tub and drained it. I found the unit working as designed with no leak present at the time of service. I the with check. Call complete.
We serviced a
ELECTROLUX OVEN
Model EI30EW38TSB
Near Austin, TX 78732
Justin
Job Details: 05/09/2022
Arrived on site for wall oven not heating. I found the unit completely responsive but with no heat. I turned off the power at the breaker and then gained access to the heating components. I ohmd out all elements and found them good. I ohmd out the thermostat and found it bad. I replaced the thermostat and then tested the unit. I let the oven preheat the 350?F and found it working as designed. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Austin, TX 78732
Justin
Job Details: 05/09/2022
"Arrived on site for a refrigerator not making ice. Upon arrival the customer stated they thought the unit was within warranty.
We serviced a
ROPER WASHER
Model RTW4640YQ1
Near Marble Falls, TX 78654
Cliff
Job Details: 05/09/2022
Arrived on site to diagnose a washer that is making unusual noise. Found main pulley nut loose and retightened nut. Tested unit and found all is functioning properly at this time. No leaks were found at time of service
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Marble Falls, TX 78654
Cliff
Job Details: 05/09/2022
"Arrived on site to diagnose a refrigerator that is freezing items in the rc. Found airgaps in shelves blocked by packages, preventing proper airflow through rc. Advised customer on findings. No further repairs needed and no leaks were found at time of service."
We serviced a
WHIRLPOOL COMPACTOR
Model KFCP02IRWH1
Near Pflugerville, TX 78660
Vincent
Job Details: 05/09/2022
Arrived on site to install previously diagnosed part. Installed new switch and knob. 2326. Unit is now operating as designed. Job completed.