Service History 91

We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Waco, TX 76704
Jonathan
Job Details: 06/14/2021
Arrived on site for a washing machine that is making a clicking sound as it agitate. Inspected unit and work area. Remove the bottom cover and found the shifter not connected to the cam. Unit will need a new actuator for repair. Zip tied current shifter to cam until we get the part. Office will need to contact the customer about a reschedule date due to an out of stock part.; ordrng 1 W10913953 (actuator)
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Jonesboro, TX 76538
Tyler
Job Details: 06/14/2021
(CS) Arrived on site for washer not starting correctly. Upon arrival entered diagnostics and found F5 E1 error code indicating a lid switch fault. After testing dc voltage for main control found the lid lock not activating correctly. Replaced lid switch and reassembled and test unit. Found lid switch functioning as designed. Call complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near Austin, TX 78704
Jacob
Job Details: 06/14/2021
Arrived onsite for led lights flickering in the refrigerator. Looked at the unit and saw the led?s on the left of the cabinet were not lighting properly. Replaced bottom left light lights came back on. No issues at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM604KPS0
Near Killeen, TX 76542
Al
Job Details: 06/14/2021
We serviced a
FRIGIDAIRE OVEN
Model FFEW3025PSB
Near Nolanville, TX 76559
Tyler
Job Details: 06/14/2021
(CS) Arrived on site for oven overheating. Upon further inspection confirmed F10 error code. I also found the TOD sensor and oven sensor probe were both out of specs on ohm resistance. Replaced tod and oven sensor. Reassembled and tested unit and found it preheats as designed with no overtemp fluctuations. Call complete.
We serviced a
WHIRLPOOL DRYER
Model MEDB835DW4
Near Temple, TX 76501
Kayman
Job Details: 06/14/2021
Arrived onsite for dryer heating but not spinning. Upon inspection I found the belt broken and there was an error code for shorted thermistor. I found the inlet thermistor on the blower housing shorted. ; ordrng 1 W11162091 (Belt) and 1 WP8577274 (Thermistor)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE234GPS0
Near Canyon Lake, TX 78132
Noah D
Job Details: 06/14/2021
We serviced a
FRIGIDAIRE MICROWAVE
Model FMV157GMA
Near Temple, TX 76502
Kayman
Job Details: 06/14/2021
Arrived onsite for to install previously diagnosed parts. I found the unit is still connected to a junction at the wall. I advised the customer that I would not be able to disconnect the junction not being a licensed electrician. I also found the unit to have excessive grease build up which could affect the situation I will need to resubmit for autho. Office to R/S ; ordrng 1 AUTHO/SEENOTES (Autho/see notes)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Nolanville, TX 76559
Tyler
Job Details: 06/14/2021
(CS) Arrived on site for washer not agitating. Upon arrival found actuator popped out of place. Reattached actuator for temporary use but office will need to reschedule as soon as new actuator is available. ; ordrng 1 W10913953 (Actuator)
We serviced a
GE REFRIGERATOR
Model DFE28JSKLSS
Near Round Rock, TX 78665
Jimmy J.
Job Details: 06/14/2021
"Arrived on site for led not working / wont goes on and off ice and water not dispensing LIGHT-LIGHT NOT WORKING, DISPENSER-NOT DISPENSING ANYTHING. Called GE tech line and explained reoccurring issues. Tech line immediately referred me to part WR23X29170 (door switch -pair) and explained this should resolve the issue. Removed door switches and installed new switches. Tested doors to ensure lights came on and off. Operating as designed. Tested water and ice dispenser. Both operating as designed. Job completed."
We serviced a
MAYTAG DISHWASHER
Model MDBH949PAW3
Near Austin, TX 78731
David
Job Details: 06/14/2021
"Spoke with customer in regards to dishwasher not draining, and had questions in regards to cleaning the unit and removing odor. Customer recently had used some dawn to clean the unit and remove odor, and caused oversuds. Customer was able to flush out the suds to resolve the no drain. Unit is now working as designed, draining. Advised customer on some maintenance and cleaning tips. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Temple, TX 76502
Kayman
Job Details: 06/14/2021
Arrived onsite for refrigerator with no ice production. Upon inspection I found FC left = 3 FC right = 2 RC = 36 I was not able to remove the ice maker I suspect the fill tube is frozen. I accessed the rear of the unit where the inlet tube goes into the frame. I removed the tube and attempted to steam out the tube. I was not able to steam out the tube. Steam would build up and shoot back at me. I called techline and while waiting I attempted to steam the fill tube from the front and wiggle the ice maker assembly. I was able to get it to wiggle but not break free. I spoke to techline and they advised steaming out the tube and freeing the ice. I am not able to get the ice maker free. I advised the customer that we will need to R/S and return with parts that might help with the ice building up. I devised the customer to unplug or power off the unit at least 24 hours before our next visit to ensure the ice at the fill tube is melted. Techline SR#7730985325. Office to R/S due to part availability. ; ordrng 1 W11395429 (Water tube) and 1 W11455388 (Valve)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Manor, TX 78653
Matthew
Job Details: 06/14/2021
"Arrived onsite for washer not functioning correctly. Upon arrival put unit in diagnostics and found motor fault F7E6. Customer had video of noise. Inspected underneath unit and found faulty actuator. Per Whirlpool service pointer, must be replaced. Repositioned actuator for customer but is not a permanent fix, will need replacement. Office to reschedule . ; ordrng 1 W10913953 (actuator)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB05
Near Waco, TX 76705
Jonathan
Job Details: 06/14/2021
"Arrived on site for a refrigerator that is still having issues with defrost. Inspected unit and work area. Spoke to PR and was advised that based on all the repairs we?ve made, we would need to order the evaporator thermistor as well in addition to the control and UI. ; ordrng 1 WPW10384183 (thermistor)"
We serviced a
JENN-AIR DISHWASHER
Model JDTSS247HS0
Near Lorena, TX 76655
Jonathan
Job Details: 06/14/2021
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Austin, TX 78738
Robert
Job Details: 06/14/2021
Arrived on job to replace previously diagnosed part. After replacement test operation.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78019HW2
Near Temple, TX 76502
Tyler
Job Details: 06/14/2021
Arrived on site for microwave with no power. Upon further inspection tested power from outlet and found sporadic voltage readings between 0.3-128V. Sparks were coming from the outlet. Upon further testing found no error codes, but interlock switches malfunctioning. Reassembled and tested unit with an extension cord and a different outlet. Unit is fully functioning as designed at this time. Informed customer they would need an electrician to take a look at the outlet before continuing use. Call complete."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FPSC2277RF2
Near Harker Heights, TX 76548
Al
Job Details: 06/14/2021
Arrived on site and inspected both ff and freezer gaskets and found both were sagging causing air leaks and excessive condensation inside the unit. I also used the silicone to seal the air gaps in the cabinets.Unit now closing properly.Customer satisfied.JOB COMPLETE
We serviced a
GE REFRIGERATOR
Model GFE28HSHESS
Near Killeen, TX 76542
Al
Job Details: 06/14/2021
"Arrived back on site to install previously ordered parts. Found the heater and fan were both defective.Removed and replaced both.Advised customer to turn the unit back, place a bottle of water in the freezer compartment and when it freezes it reached optimal temperatures and its safe for me to add food.Job complete"
We serviced a
WHIRLPOOL WASHER
Model MHW5500FW1
Near Harker Heights, TX 76548
Al
Job Details: 06/14/2021
"Arrived on site and inspected front load washer with a sheared bolt the broke off of the unit causing the unit to malfunction and grind during the spin cycles.Confirmed the complaint and called office and spoke to PR who advised the unit will require a rebuild, 2 technicians, 2 hours and authorization.I ordered the outer tub, rotor, stator, screws and shocks absorbers to complete the repair.Office to schedule return services due to parts availability.Needs More Work ; ordrng 1 W10870751 (Stator) and 4 WPW10253476 (Scres)s and 1 WPW10544980 (Rotor) and 1 W11253212 (Screw (Mounting)) and 1 W10901175 (Outer Tub) and 4 W11415987 (Shocks)s and 1 2Techs2HoursAUTHO"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 06/14/2021
Arrived on site to install previously diagnosed part. Removed UI and installed new xpart UI. Tested oven at 350 preheat and broiler at 450. Both heating as designed. Ran microwave for two minutes. Heating as designed. Customer connected WIFI and Remote enabled is selected. Job completed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ4
Near Harker Heights, TX 76548
Al
Job Details: 06/14/2021
Arrived on site and 1/2 for microwave bulb issues.Found the customer brought a new bulb and unit under light still didnt work.Discovered the relay on the board that controls the underneath light is defective causing the light not to work.Ordering the control to complete the repair..; ordrng 1 W11342846 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW
Near Marble Falls, TX 78654
Cliff
Job Details: 06/14/2021
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDZ0
Near Jonesboro, TX 76538
Tyler
Job Details: 06/14/2021
(CS) Arrived on site for dishwasher not cleaning dishes. Upon further inspection found the motor was receiving proper voltage supply but was not operating. After replacing motor reassembled and tested unit. Found no leaks after repairs. Unit now agitates water as designed. Call complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUIC15PHZS0
Near Waco, TX 76710
Jonathan
Job Details: 06/14/2021
Arrived on site for a nice machine that?s not making very much ice. Inspected unit and work area. The customer advised that the unit is making ice slowly and that the ice is coming out thin. The unit was already in an ice making cycle and I could see the ice that was developing was developing unevenly. Checked the water reservoir and found very little water in the water reservoir. Ran the unit through a diagnostic test and found the water valve not pulling in very much water leading to malformed ice sheets and improper ice making. Replaced valve and tested unit. Unit began working as designed. Call complete.
We serviced a
LG DRYER
Model DLGX7188WM
Near Austin, TX 78745
Kevin
Job Details: 06/14/2021
"Arrived on site and inspected Dryer and Found after disassembling it resettable thermostat has tripped, after resetting it dryer is heating again but recommend it to homeowner that went to the exterior be clean by a service, removed piles of dog hair from interior of dryer and there is likely more in the vent. job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Woodway, TX 76712
Jonathan
Job Details: 06/14/2021
"Arrived on site for a refrigerator that?s not making ice. Inspected unit and work area. The customer advised that the unit started making ice the day after she called in and has been continuing to make ice but just wanted to have it checked just in case. Ran the unit through all test functions from the ice level sensor, thermistors, icemaker error codes, ice box fan, and harvest tests. All tests showed the unit was working properly. The customer had a full bin of ice and the unit is working as designed. I did advise the customer that due to the unit not showing any failures that it appeared her unit was working like it should. Went over user care guide and call complete."
We serviced a
GE OVEN
Model JK3000DF6WW
Near Killeen, TX 76543
Wesley
Job Details: 06/14/2021
Arrived onsite and replaced door glass. Unit is now operating as designed. Found tear in door gasket. Will need to replace door gasket. ; ordrng 1 WB35X34867 (Door gasket)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW04
Near Killeen, TX 76543
Al
Job Details: 06/14/2021
Arrived on site and inspected upright freezer with frosting issues.Confirmed the complaint and found the door is warped and causing the frosting issues. The door har a gag underneath the front door where the gasket is supposed to meet the cabinet.Ordering the complete door to complete the repair.Office to schedule return services due to part availability.; ordrng 1 W10746783 (DOR-FMD) and 1 W11178521 (NAMEPLATE)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW04
Near Temple, TX 76504
Kayman
Job Details: 06/14/2021
Arrived onsite for freezer with suspected door seal issues and forming ice. Upon inspection I found the middle of the gasket at the top of the door was separating from the door leaving a gap. This has caused ice sickles to form right in that spot. I added some adhesive and corrected the gasket so that it makes a good seal. I advised the customer not to open the unit for a couple of hours. I also found the unit to be on the porch. I advised that when the hotter days come around the location of the unit could become an issue but as of now the unit is working as designed. Job complete.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Killeen, TX 76542
Wesley
Job Details: 06/14/2021
Arrived onsite and found ui unresponsive and unable to enter diagnostics. Ordering control and ui to repair. ; ordrng 1 W11478526 (Ui Panel)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, TX 78745
Kevin
Job Details: 06/14/2021
"Arrived on site and inspected washer and found actuator arm is not in cam kit ring, took one picture. Will need a new actuator per service pointer. Reset old one anyway temporarily.; ordrng 1 W10913953 (Actuator)"
We serviced a
MAYTAG WASHER
Model MHW6630HW
Near Austin, TX 78741
Jacob
Job Details: 06/14/2021
Arrived onsite for unit not powering on. Checked the unit. Plugged the unit in. Unit would not turn on. Opened up the unit.
We serviced a
WHIRLPOOL WASHER
Model WFW9150WW00
Near Austin, TX 78733
Kevin
Job Details: 06/14/2021
"Arrived on site and inspected washer and found standing water in washer, attempted to run drain pump but it would not move, Found Bellow is leaking, and control board is not sending voltage to drain pump.
We serviced a
GE DISHWASHER
Model GSD6260J10SS
Near Austin, TX 78736
Robert
Job Details: 06/08/2021
Arrived on job for complaints of noise found motor damage and will need to be replaced. The motor sent damaged will need to replace. Hub parts damage as well will need to rebuild hub to complete. ; ordrng 1 WD12X10061 (nut hub fine filter) and 1 WD18X10009 (hub vent asm) and 1 WD18X10010 (conn pump asm) and 1 WD22X10047 (spary arm)
We serviced a
ELECTROLUX WASHER
Model EWFLS70JSS1
Near Austin, TX 78737
Brandon
Job Details: 06/08/2021
"Arrived on site for customer complaint of unit leaking, found leak coming from water valve, ordering valve. ; ordrng 1 134637810 (Valve)"
We serviced a
ELECTROLUX WASHER
Model EWFLS70JSS1
Near Austin, TX 78737
Brandon
Job Details: 06/08/2021
"Arrived on site for customer complaint of unit leaking, found leak coming from water valve, ordering valve. ; ordrng 1 134637810 (Valve)"
We serviced a
WHIRLPOOL RANGE
Model KSGG700ESS2
Near Austin, TX 78749
Kevin
Job Details: 06/08/2021
"Arrived on site and inspected range and found no power showing on control panel, burners are lining properly. Removed lower cover panel to control panel and control panel turned on immediately. Found two wires on the green harness were pinched and after clearing it out of the way confirmed operation by preheating oven, took one picture. If issue happens again will need harness that connects control board to control panel. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW86HEBC0
Near Austin, TX 78733
David
Job Details: 06/08/2021
"Arrived on site to install bellow purchased by customer for washer. Replaced bellow with customer provided part. Tested unit and verified its filling and not leaking anywhere on the unit.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Hutto, TX 78634
Jimmy J.
Job Details: 06/08/2021
Arrived on site for Dryer over heating/ Loud noise. Found belt broken and wrapped around motor pulley spindle. Idler had caked belt debris on it. Removed broken belt and idler and installed new belt and idler assembly using repair kit. Reassembled dryer and tested. Noise is gone and dryer is heating as designed. Job completed
We serviced a
KITCHENAID DISHWASHER
Model KUDA03CTBS2
Near Austin, TX 78737
Robert
Job Details: 06/08/2021
Arrived on job for complaints of water in tub. Found the inlet valve not closing and link kit needed for door falling. ; ordrng 1 8194001 (LINK) and 1 WPW10158389 (valve-inlt)
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS01
Near Austin, TX 78726
Justin
Job Details: 06/08/2021
"Arrived on site for a wall oven with a vent that is over,y sharp. Upon further inspection I found the sheet metal on the vent not properly rounded off and with sharp edges. The customer stated that when cleaning it he cut his finger. We replaced the vent with a new one and had the customer inspect it to make sure it was good. The customer agreed it was fine. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Andice, TX 78628
David S
Job Details: 06/08/2021
Arrived on site for sealed system repair. I gained access to the dryer and found no pressure in the system. I installed a compressor and dryer. I put a sweep charge into the system and found the pressures not equalizing right. I removed and inspected the new dryer and found it full or burnt oil. I tried to clean out the system using refrigerant and found the cap tube has been restricted and is not allowing refrigerant to flow. I called tech line and spoke With Andrew and received a sr#7730946985.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Temple, TX 76502
Lou
Job Details: 06/08/2021
"Arrived on site to inspect refrigerator temps. Upon further inspection, customer advised that the unit stopped making ice and then after making adjustments to the temps, the unit began to make ice again. I found the temp settings at the manufacturer recommended settings. I tested temps in the FC=6 degrees and RC=40 degrees. I found moisture built up at the damper housing and the RC section with a large quantity of beverages on the top shelf restricting airflow. Also found the unit not leveled correctly. I leveled the unit and made recommendations for food item placement in the RC section. Due to lack of space in the RC section, customer will have to adjust the shelving and food items to create good airflow. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL ICE MACHINE
Model GI15NDXZQ0
Near Lakeway, TX 78734
Brandon
Job Details: 06/08/2021
"Arrived on site for customer complaint of unit not making ice, found all pumps and drains tested good, found compressor would turn on, but ai heard a hiss coming from Evaporator and not getting cold, found sealed system leak. Ordering compressor, evaporator, filter drier and coupler. ; ordrng 1 Cnote (SS tech/2 hour job) and 1 Cnote (Office to reschedule) and 1 WPW10218037 (Evaporator) and 1 WPW10605286 (Compressor) and 1 W10913906 (Coupler) and 1 Cnote (No UV drier)"
We serviced a
WHIRLPOOL RANGE
Model WFE361LVS0
Near Harker Heights, TX 76548
Al
Job Details: 06/08/2021
Arrived back on site to install previously ordered parts.Removed and replaced the front 2 infinite switches.Unit now functioning properly.Job complete
We serviced a
WHIRLPOOL DRYER
Model WED6620HC1
Near Georgetown, TX 78626
Tommy
Job Details: 06/08/2021
"Arrived onsite for dryer not operating. Found unit UI and fuse burnt out. Replaced. Found unit ACU not sending voltage throughout unit. Proceeded to try and isolate issue, couldnt get it to isolate ordering unit control. Office to reschedule upon receiving.; ordrng 1 W11388022 (Control)"
We serviced a
AMANA RANGE
Model AGR4230BAB3
Near Andice, TX 78628
Tommy
Job Details: 06/08/2021
Arrived onsite for range not igniting correctly. Upon arrival found unit right front burner lid was not on correctly. Corrected and tested unit ignition multiple times found unit is operating as designed. Job Completed.
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS03
Near Austin, TX 78717
David S
Job Details: 06/08/2021
"(Tw) On-site to install previously diagnosed parts. Replaced UI panel. Assembled, tested, both microwave and oven combo is now functioning as designed. Microwave portion is now allowing connection to WiFi. Informed customer about connecting the unit to WiFi and gave him the WiFi team number. Call complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS06
Near Copperas Cove, TX 76522
Al
Job Details: 06/08/2021
Arrived on site and inspected microwave lighting issue.Found customer was using the unit as a nightlight and unit light doesnt work even with a new bulb. Unit will require a now micro computer (control) W10892389 to complete the repair.Office to schedule return services due to part availability.Needs more work ; ordrng 1 W10892389 (Micro computer (Control))
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near New Braunfels, TX 78130
Noah D
Job Details: 06/08/2021
"Arrived on site to inspect unit for not filling correctly, upon inspection found the valve not opening, We will also need the lid W11082608. Complete"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Georgetown, TX 78626
Tommy
Job Details: 06/08/2021
"Arrived onsite for washer, making loud noise. Upon arrival could not get issue to repeat found it was not level though. Leveled unit and tested unit is operating as designed. Job Completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Pflugerville, TX 78660
Wesley
Job Details: 06/08/2021
Arrived onsite and replaced controls for defrost issue. Advised on manual defrost to reset. Ordering right side wheel to repair leveling and rolling function. ; ordrng 1 WPW10304660 (Roller cab) and 1 WP2179826 (Rivet) and 1 W11544561 (Screw)
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Andice, TX 78628
Tommy
Job Details: 06/08/2021
Arrived onsite for previously diagnosed parts. Upon arrival replaced unit uI and tested after cycling power. Unit is now operating as designed. Job Completed.
We serviced a
MAYTAG WASHER
Model MHWE300VW00
Near New Braunfels, TX 78132
Andrew
Job Details: 06/08/2021
"Arrived on site to test unit for no spinning and error code f21( long drain). Found air dome was completely packed with sludge and drain pump was struggling to drain. Cleared air dome and replaced drain pump. Tested unit, unit works good. No leaks detected.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near New Braunfels, TX 78130
Noah D
Job Details: 06/08/2021
"Arrived on site to inspect unit for not draining, upon inspection found the units drain tube about 3 inches too far down drain hole. Attached drain tube correctly and tested. Complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KSRX25FSST01
Near Lakeway, TX 78734
Luis
Job Details: 06/08/2021
"Arrived on site for cooling complaint. Found unit low on refrigerant,installed access valve and a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good. Let unit run checked evaporator for dye no traces of dye found. ; used 1 Wpw10143759 (Drier uv) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near New Braunfels, TX 78132
Noah D
Job Details: 06/08/2021
"Arrived on site to inspect unit for not spinning correctly, upon inspection found the unit was not changing gears due to a bad actuator, replaced actuator and belt. Tested with no issue. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near New Braunfels, TX 78130
Noah D
Job Details: 06/08/2021
"Arrived on site to inspect unit for not cooling correctly, upon inspection found the units evap not freezin*past first loop, spoke with PR and confirmed SS issue, took pictures of evap. Ordering SS repair. Office to reschedule ; ordrng 1 2188823 (evaporator) and 1 SEALEDSYSTEMTECH (SEALED SYSTEM TECH ) and 1 W10879296 (compressor) and 1 W11506635 (ACCESS) and 1 WPW10143759 (dryer)"
We serviced a
WHIRLPOOL RANGE
Model WFE525S0HS0
Near Burnet, TX 78611
Cliff
Job Details: 06/08/2021
Arrived on site to replace hinge for range. Replaced part and tested unit. Found all is functioning properly at this time.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS01
Near Salado, TX 76571
Lou
Job Details: 06/08/2021
"Arrived on site to inspect wall oven not turning off. Upon further inspection, I found the unit not connected to WiFi. While talking to the customer regarding the issues, I noticed the display clock jumped in time. I placed the unit in diagnostics and checked error codes and found none. When I pressed the home button and the display came back on, the time had jumped from 2:47 down to 2:43 and the date changed back to January 1. The customer advised that they had used the oven and was done by 6pm and they noticed that at approximately 3am the next morning, the unit was still on and heating. I contacted Whirlpool Safety and spoke to Lisa and she recommended connecting to WiFi and contacting the tech support. I contacted techline and spoke to Bruce and advised of my findings and the customer complaint. Bruce recommended replacing the user interface console and connecting the unit to WiFi. Provided SR#7730946361. I assisted the customer in connecting to WiFi and advised of Whirlpools recommendations. I am ordering the console and office to schedule return service due to the availability of part.. ; ordrng 1 W11297709 (Console)"
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS01
Near Lakeway, TX 78738
Luis
Job Details: 06/08/2021
Arrived on site for door open icon illuminated and no lights. Replaced defective led modules in freezer all leds working as designed. Ran diagnostics on switches all passed tested all door operations good checked deli control good can not recreate door open led with doors closed
We serviced a
WHIRLPOOL WASHER
Model MHW5630HC0
Near Killeen, TX 76549
Al
Job Details: 06/08/2021
"Arrived on site to inspect washer leaking from underneath.Ran diagnostics and removed the to to inspect where the unit could be leaking from.I noticed there was water stains from the fill tub thats connected to the bellow.I inserted the fill tube and ran diagnostics cycle and unit didnt leak as it has in the past.I also raised the front leveling feet to prevent and leaks.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Leander, TX 78641
Kayman
Job Details: 06/08/2021
Arrived onsite for washer clicking. Upon inspection I found F7E9 I ran diagnostics and all tests passed. I inspected the drive system on the unit and found yellow gearcase oil spread around the inner walls indicating a failing gearcase. The customer showed me a video of noises. I am ordering the gear case(W11423759) no leaks detected during time of service. Office to R/S due to part availability. ; ordrng 1 W11423759 (Gear case)
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Round Rock, TX 78665
Jimmy J.
Job Details: 06/08/2021
Arrived on site for DRYER IS FUNCTIONING BUT EXCEEDING NORMAL DRY TIMES (I.E. 60 MIN IS NOW 90 MIN). Ran temps and dryer heated up to 250 as designed. Could see vent hose was not properly installed to the wall or the back of the dryer. Once cooled down I removed vent hose and found clogged vent with lint. Used vacuum to remove trapped lint. Connected air hose properly. Tested temp setting knob and it is working as designed. Recommended customer contact a vent cleaning company to clean out vent. Went outside and could see a large amount of lint in the roof vent mesh. Recommended removing the mesh on the roof vent to prevent lint from clogging in the future.
We serviced a
KITCHENAID REFRIGERATOR
Model krfc302ess00
Near New Braunfels, TX 78130
Noah D
Job Details: 06/08/2021
"Arrived on site to inspect unit for not making ice, upon inspection found the unit was making ice but was a little warm due to vent blockage, moved food and tested Icemaker, harvested with no problems. Complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near San Marcos, TX 78666
Leonardo
Job Details: 06/08/2021
Arrived on site to test unit for unit not draining. Found knock it still on disposal. Removed knock out test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ03
Near Austin, TX 78747
Luis
Job Details: 06/08/2021
"Arrived on site for no water or ice. Tested dispenser no water valve energized,diagnosed frozen water line,defrosted water line tested dispenser water dispensing,ran icemaker through a cycle water filled icemaker"
We serviced a
GE OVEN
Model PT970SM2SS
Near Georgetown, TX 78633
Jonathan
Job Details: 06/08/2021
Arrived on site for oven having error code F7. Customer stated that power was going off and on then error appeared in display F7. Customer was able to power off and on to get unit working. Customer stated they were not sure temperature was correct though. Cycled unit to preheat and found reaching correct temperatures. At time of service unit tested good.
We serviced a
JENN-AIR OVEN
Model JMW3430DP03
Near Austin, TX 78738
Robert
Job Details: 06/08/2021
Arrived on job for complaints of error code F2E1 stuck button. Unplugged console and reset console code still there. Will need to replace console. . ; ordrng 1 W11236885 (console)
We serviced a
WHIRLPOOL WASHER
Model WTW5600SQ0
Near Austin, TX 78731
David
Job Details: 06/08/2021
"Arrived on site to diagnose washer that is at times filling warm or hot water instead of cold, and doesnt seem to always follow fill size. Found service pointer 8178746 that addresses temp issues with ATC switches Advised it may take some time to get one. Customer approved. Ordered switch. Office to schedule when switch comes in. When I checked the water level I did find it responsive and correct to my settings.; ordrng 1 WP8578335 (ATC Temp Switch)"
We serviced a
KENMORE WASHER
Model 110.2023271
Near Round Rock, TX 78665
Jimmy J.
Job Details: 06/08/2021
Arrived on site for AFTER THE WASH CYCLE NOT ADVANCING TO SPIN - DOES WORK WHEN MANUALLY PUT INTO SPIN/DRAIN. Placed in diagnostics and F8E1 came on. Removed valve and installed new valve. Placed in diagnostics and no error codes came on. Ran manual cycles and washer is running as designed. No leaks detected. Lowered front right leg because it was raised too high. Job completed.
We serviced a
JENN-AIR COOKTOP
Model JGD8130ADW
Near Austin, TX 78735
Robert
Job Details: 06/08/2021
Arrived on job to replace previously diagnosed parts. After pulling unit apart found the switch damaged too. ; ordrng 1 WP74006955 (switch- va)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near Harker Heights, TX 76548
Tyler
Job Details: 06/08/2021
"(CS) Arrived on site for refrigerator not cool, upon arrival found the unit unplugged. After restoring power I found Compressor amps .83. Found low side and high side psi at -15/98. Found no refrigerant left in system. Upon further inspection found a lot of us dye in the evap coil section of rc. Office will need to reschedule once Availability of parts is known. ; ordrng 1 W10832994 (Compressor) and 1 W11116006 (RC evap) and 1 WPW1014375 (Uv drier) and 1 WPW1014375 (Access valve)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Temple, TX 76502
Tyler
Job Details: 06/08/2021
We serviced a
MAYTAG WASHER
Model MVWC565FW
Near Taylor, TX 76574
Wesley
Job Details: 06/08/2021
Arrived onsite and found unit would only spin impeller during a spin selection due to gears in gearcase slipping all other functions appear to be operating properly. Ordering gearcase and returning with other parts just in case. ; ordrng 1 W11454734 (Gearcase)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78744
Jacob
Job Details: 06/08/2021
Arrived onsite for unit not locking to advance I. The cycle to spin. Looked at the unit and he lock light was blinking constantly. Change out the lock to the unit. Tested unit in diagnostics. Unit tested good. No leaks at this time. Also the plug is sharing power on a outlet with the refrigerator. Let customer know that the unit needs to be a dedicated outlet by it self or the unit may experience more issues with the controls. No other issues at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT920SADM2
Near Austin, TX 78717
Justin
Job Details: 06/08/2021
"I arrived on site for a dishwasher that was not getting water. Upon arrival the customer stated that he had his sink serviced and then afterwards the dishwasher no longer functioned correctly. Upon further inspection I found the tab to the toe plate missing and the heating element warped/rusting. I put the unit into diagnostics mode and found stored error code F8E1 Slow drain. I cleared the error codes. I then ran a test cycle and found that the unit would fill with about two or three table spoons of water only and then dry run. I turned the water off at the wall and removed the line from the valve. I then sprayed the water into my bucket and found good pressure. I then reinstalled the line and put it into diagnostics mode again. I checked voltage to the valve and found it good. This indicates a faulty valve. I informed the customer that he has a bad valve and heating element, but he may also have a faulty sump and motor due to him dry running it for a cycle.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Burnet, TX 78611
Cliff
Job Details: 06/08/2021
"Arrived on site to diagnose a refrigerator that is not cooling. Compressor not starting so I installed new cap and start device. Found no change, and Compressor, drier, and harness will need to be replaced to complete repairs. Office to set return appointment for 2 hours.; ordrng 1 W10507884 (Compressor) and 1 WPW10143759 (Drier) and 1 W10913906 (Stub) and 1 W11396386 (Harness)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HB4
Near Cedar Park, TX 78613
David S
Job Details: 06/08/2021
(Tw) On-site for microwave sparking. C/S he only saw sparking once and it hasnt duplicated since. Disassembled and found unit had a cracked diode. Replaced diode. Tested a few times by heating up a cup of water. Functioning as designed. Informed customer to remove metal tray that came with unit if not needed to prevent any unnecessary damage in the future. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78744
Jacob
Job Details: 06/08/2021
"Arrived onsite for door to unit having damage. When looking at the door, also noticed that the handle was missing. Need to return with the door panel, and put handle on order. Ordered part. Office to reschedule ; ordrng 1 W11391973 (HANDLE)"
We serviced a
WHIRLPOOL DRYER
Model WED5600SQ0
Near Austin, TX 78731
David
Job Details: 06/08/2021
"Arrived on site to diagnose dryer that customer says is not stopping when the door is opened. Found door switch paddle broken, but switch is in closed position and still runs. Ordered door switch. Office to schedule when we have part and part for washer. ; ordrng 1 WP3406107 (Door switch)"
We serviced a
WHIRLPOOL Dryer
Model n/a
Near Leander, TX 78641
Kayman
Job Details: 06/08/2021
Arrived onsite for dryer making abnormal noises. Upon inspection I found the noise coming from what seems to be the front of the unit. Ordering wheel and repair kit for return trip. ; ordrng 1 WPW10211915 (Wheel) and 1 4392067 (Repair kit)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ
Near Austin, TX 78744
Kevin
Job Details: 06/08/2021
"Arrived on site and replaced dented kickplate and retainers, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near New Braunfels, TX 78130
Noah D
Job Details: 06/08/2021
"Arrived on site to inspect unit for not finishing cycle, upon inspection found the unit unplugged with water in it, plugged in unit and it drained correctly. Checked for all functions and found no issue. Overload and unbalanced codes are present. Cleared codes. Complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near New Braunfels, TX 78130
Noah D
Job Details: 06/08/2021
"Arrived on site to inspect unit for not cycling correctly, upon inspection found the units drain hose was too far down in stand pipe, realigned and tested. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GB9FHDXWS07
Near Jarrell, TX 76537
Lou
Job Details: 06/08/2021
"Arrived on site to inspect refrigerator no cool. Upon further inspection, I tested temps in the FC=60 degrees & RC=61 degrees. I placed my gauges into the unit and tested pressure and found the unit with low pressures. I inspected the system for leaks and found none. Inspected the evaporator for leaks and found none. I advised the customer that there is a leak somewhere in the system and I cannot find it which means its somewhere inside and the unit is not repairable. I offered to add more refrigerant to the system and bumped the low side until the system pressures were normal. I advised the customer that the unit will lose refrigerant again, just dont know how long it will hold up. Customer advised that they will purchase a new unit. No water connections to the unit. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6FARXXY08
Near Copperas Cove, TX 76522
Al
Job Details: 06/08/2021
"Arrived back onsite for the same issues with the ice maker motor not working. Unit was receiving the necessary voltage, but the dial was not moving or cycling causing the malfunction.The correct Ice maker was ordered but didnt arrive in time for the service call.Non complete thread notified on the issues.Parts located an ice maker and will schedule the customer for first available.Needs more work ; saved tckt"
We serviced a
GE DISHWASHER
Model GDF520PSJ2SS
Near Waco, TX 76705
Jonathan
Job Details: 06/08/2021
Arrived on site for a dishwasher that won?t power on. Inspected unit and work area. Confirmed customers complaint and tested voltage going to the machine. Sounds proper voltage. Tested voltage going to the user interface and did not find the proper voltage. Replaced control and tested unit. Unit began working as designed. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near Kyle, TX 78640
Robert
Job Details: 06/08/2021
Arrived on job for complaints of door not staying closed. Adjusted striker so the door will hold closed until customer opens.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Manchaca, TX 78652
Kevin
Job Details: 06/08/2021
"Arrived on site and inspected washer and found actuator arm is not in cam kit ring, reset the current actuator to provide customer with some possibility of operation but a new one will be needed to make a permanent repair; ordrng 1 W10913953 (Actuator)"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Austin, TX 78745
Jacob
Job Details: 06/08/2021
"Arrived onsite for unit not having power. Tested unit. Unit had power, but would not heat. Upon further inspection. Found that the heating element was bad. Replaced heating element. Tested unit. Unit tested good. No issues at this time. Job complete. No email on file"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BW2
Near Austin, TX 78744
Kevin
Job Details: 06/08/2021
"Arrived on site and replaced damaged handle and knobs, took one picture, job complete"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Austin, TX 78737
Brandon
Job Details: 06/08/2021
"Arrived on site for customer complaint of unit over heating, after hooking up unit to WiFi and customers app I tested unit on 350 to check for proper temperature. Found unit tested good at time of service."
We serviced a
MAYTAG WASHER
Model LSR8133HQ0
Near Georgetown, TX 78626
Jonathan
Job Details: 06/08/2021
"Arrived on site for washer leaking water. Inspected unit and work area. Disassembled cabinet and bypassed lid switch. Ran unit and found leaking at seam of drain pump. Tested all other components and found operating. . Removed failed drain pump and installed new. Tested operation and found no leaks and unit is draining. Assembled unit and tested operation again. All tested good, no water leaks detected.
We serviced a
GE REFRIGERATOR
Model GSH25JFTAWW
Near Marion, TX 78124
Noah D
Job Details: 06/08/2021
"Arrived on site to inspect unit for not cooling correctly, upon inspection found the freezer thermistor out of range, replaced both thermistor and tested. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ08
Near Pflugerville, TX 78660
Wesley
Job Details: 06/08/2021
Arrived onsite and replaced gasket. Unit is now operating as designed. Advised customer on repair.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near New Braunfels, TX 78130
Leonardo
Job Details: 06/08/2021
Arrived on site to test unit for unit leaking. Test unit and found damaged gasket. Replaced gasket test unit and by running unit for 20 minutes and no leaks present job complete.
We serviced a
KITCHENAID RANGE
Model KFDC558JSS00
Near New Braunfels, TX 78132
Leonardo
Job Details: 06/08/2021
Arrived on site to test unit for burners not working. Test unit and found module not responding. Test module and found module wires not connected correctly and lp conversion needing to be made. Lp converted test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC0
Near Georgetown, TX 78626
Tommy
Job Details: 06/08/2021
"Arrived onsite for washer, F0E2 error code. Upon arrival found unit was being used correctly HE soap and after fresh with close to no soap suds. Tested pressure hose found no damage and could blow through. Found unit error must be control. Replaced control and tested. Unit is now operating as designed. Job Completed."