Near Round Rock, TX 78664
Dylan T.
Job Details: 12/19/2019
DRYER WHIRLPOOL WED6400SW1 Arrived on site customer complaint was dryer would not start replace the main control board ran the unit everything else were great
Near New Braunfels, TX 78130
Richard
Job Details: 12/19/2019
WASHER WHIRLPOOL WTW4816FW2 Arrived onsite for a safety call. the washer filling with water and not stopping. Upon inspection found that the water does shut off but suspension rods are weak and allowing the tub to touch the floor while operating. Under the washer we found the capacitor dangling from it’s wires. Called safety hotline advised them of the situation. They then told us to continue with the repair. Ordering parts office to reschedule. ; ordrng 1 W10780045 (suspension) and 1 W11158830 (capacitor) and 1 W11170319 (cntrl-elec) and 1 WP353244 (pressure switch hose)
Near Georgetown, TX 78628
Lou
Job Details: 12/19/2019
RANGE WHIRLPOOL WVW7336JS0 "arrived on site to inspect venthood damage. Upon further inspection, I found a small dent on the top left side of the venthood. Contacted Techline and spoke to Joel and advised of my findings. Joel provided a file number 7726678644 and advised to let the to contact the Whirlpool customer service line and provide the file number and they would take it from there. I advised the customer of this info. Job completed."
Near New Braunfels, TX 78130
Richard
Job Details: 12/19/2019
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived onsite for the dishwasher not draining. Installed new wire harness that was ordered and dishwasher tested good. No leaks detected. Complete
Near Austin, TX 78746
David Z
Job Details: 12/19/2019
COOKTOP JENN-AIR JGD3536BS00 Arrived on site to diagnose 2 burners having difficulty lighting or trying to light. Found electrodes were adjusted to the furthest back position and not creating a strong spark. Customer approved. Removed front center burner head and right burner head and adjusted electrodes / cleaned burner head with wire brush. On removal all 4 screw heads did sheer off. Hardware on this unit is rusted in. Advised customer that any other work we do will likely result in drill and extraction time to deal with rusted hardware. Was able to reassemble and unit functions without replacing screws. Customer is ok with that at this time and does not wish to order replacement parts as unit is functioning properly now.
Near Georgetown, TX 78628
Tyler B.
Job Details: 12/19/2019
DRYER LG DLEX2650W Arrived on site for drum replacement. Removed and replaced drum and tested good.
Near Austin, TX 78723
Joseph C.
Job Details: 12/19/2019
OVEN IKEA IBS300DS01 "Arrived on site for “F1E1 error code” complaint. Inspected unit and found it to be sitting on top of microwave oven. Will need second man, due to installation issue. Both units are hardwired. Office to set return schedule, due to request for second man.; ordrng 1 TWOMANCALL (TWO MAN CALL)"
Near Round Rock, TX 78681
Andy
Job Details: 12/19/2019
FREEZER IKEA ISC21CNEDS00 Arrived on site for not cooling. Tested and inspected unit and found ice buildup on FC evaporator cover due to failed evaporator harness and control. Ordering parts. Office to schedule return trip as control is expart. Instructed customer to defrost unit 48 hours prior to service and how to properly do so. Customer signed waiver. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10316760 (thermistor) and 1 W10687326 (motor-evap) and 1 W10861655 (harns-wire) and 1 W11035837 (cntrl-elec) and 1 WPW10495967 (heater)
Near Dripping Springs, TX 78620
Robert
Job Details: 12/19/2019
REFRIGERATOR GE ZISS48DCASS "Arrived on job for freezer not freezing, upon inspection we found the the evap had a frost pattern but not build up, not freezing in freezer, upon inspection we found the compressor was not fully working,
Near Smithville, TX 78957
Cliff
Job Details: 12/18/2019
WASHER GE GTW330ASK4WW "Arrived on site to diagnose a washer that is leaking. Found drain pump leaking, and main control not communicating with water level switch. All 3 parts will need to be replaced to complete repairs. Office to research control and switch and set return appointment.; ordrng 1 RESEARCH (MAIN CONTROL) and 1 RESEARCH (WATER LEVEL SWITCH.)"
Near Kyle, TX 78640
Leonardo
Job Details: 12/18/2019
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to test unit for no water coming In to unit. Test unit and found water line twisted not allowing water to come in. Secured water line test unit and unit test good job complete no leaks present at this time
Near Austin, TX 78717
Tyler B.
Job Details: 12/18/2019
MICROWAVE WHIRLPOOL WOC54EC0AS04 Arrived on site for unit door not contacting switches. Removed and replaced inner panel and tested good
Near Spicewood, TX 78669
Paul
Job Details: 12/18/2019
WASHER MAYTAG MVWX655DW1 Arrived onsite for the washer not powering on. I found the tub full of water and the drain pump would run when plugged in but was not pumping the water out. I removed the water and replaced the pump. I tested the unit and it is working as designed. Call complete.
Near Austin, TX 78717
Tyler B.
Job Details: 12/18/2019
REFRIGERATOR WHIRLPOOL EC3JHAXRL00 Arrived on site for unit with no ice. Found ice maker faulty cust bought from amazon.
Near Austin, TX 78701
David Z
Job Details: 12/18/2019
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Arrived on site to install previously diagnosed parts. Installed new FC door. Tested function and all is working as designed. Call complete.
Near Austin, TX 78701
David Z
Job Details: 12/18/2019
DRYER WHIRLPOOL WED560LHW0 "Arrived on site to install previously diagnosed parts. Found new panel was damaged and had a noticeable large paint chip in it. Ordering new panel, W11310029. Will return when Panel comes in.; ordrng 1 W11310029 (panel)"
Near Austin, TX 78701
Wesley
Job Details: 12/18/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived onnsite and replaced door. Unit is now operating as designed.
Near Cedar Park, TX 78613
Lou
Job Details: 12/18/2019
REFRIGERATOR WHIRLPOOL GI6FARXXY07 "arrived on site to install previously diagnosed and ordered parts. Upon arrival, I found that the control needed was not the control sent with me today. Will return with all prescreened parts. Ordering hv control ; ordrng 1 W11035752 (CONTROL-ELEC)"
Near Cedar Park, TX 78613
Lou
Job Details: 12/18/2019
RANGE WHIRLPOOL WFG505M0BS0 "arrived on site to inspect range cooktop burners not igniting. Upon further inspection, I tested each burner and none ignited. I checked the valve switches and all were good. Checked the spark module and found it not functioning. I removed and replaced the spark module and tested all burners and all operated as designed. I tested the oven on Bake at 350 degrees and it operated as designed. No gas leaks detected during service, job completed."
Near Austin, TX 78741
Leonardo
Job Details: 12/18/2019
RANGE WHIRLPOOL WFG525S0HV0 Arrived on site to test unit for front panel coming off glass. Will need to order new front panel W11247684. ordrng 1 W11247684 (FRONT PANEL )
Near Killeen, TX 76542
Arthur B.
Job Details: 12/18/2019
REFRIGERATOR WHIRLPOOL WRX735SDHB00 Arrived onsite to new door to French door refrigerator from prior visit. Removed and replaced LH RC door. Reassembled. Door now sits well to cabinet switch. Both water and ice work as designed. No other issues found. All water connections were dry at time of service.
Near Leander, TX 78641
Jonathan S
Job Details: 12/18/2019
MICROWAVE WHIRLPOOL WMH31017HZ0 Arrived on site for microwave interior light flashing. Verified warranty coverage the claims department (SC). Found customer is in middle of remodeling kitchen and had unit on counter. Performed diagnostics and tested door switches. Found top interlock intermittently making contact with switch. Removed both interlocks and switches and installed new. Tested operation. All tested good.
Near Austin, TX 78729
Tyler B.
Job Details: 12/18/2019
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site for unit leaving water on dishes. Ran diagnostics and tested dispenser and failed.removed dispenser and replaced and tested good
Near Spicewood, TX 78669
Paul
Job Details: 12/18/2019
WASHER GE WJRR4170G0WW Arrived onsite for the washer leaving clothes wet at the end of the cycle. I found the inverter control on the motor not letting the motor run at full speed in the spin cycle. The motor needs to be replaced.
Near Round Rock, TX 78665
Dylan T.
Job Details: 12/18/2019
REFRIGERATOR MAYTAG MFX2876DRM00 Arrived on site customer complaint was fridge not cooling very well pull the unit out pull the back off connected my gauges hi so I was at 90 Low side at 0 Found the leak at the three-way valve need to be replaced; ordrng 1 W11094466 (valve)
Near Georgetown, TX 78628
Al
Job Details: 12/18/2019
DRYER WHIRLPOOL WED7500GW0 Arrived to inspect dryer venting issuesCustomer also advised it takes 2 cycles to completely dry a load.I confirmed the complaint and adjusted the dryness mode that was set at 2 instead of 4.I also did a vent test and unit passed.Customer satisfied Job complete
Near Austin, TX 78737
Luis
Job Details: 12/18/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site for water isssues. Called tech support with ongoing issues . File#7726631529"
Near Georgetown, TX 78633
Al
Job Details: 12/18/2019
WASHER MAYTAG MVWB765FW3 Arrived to inspect washer leaking from valve.Confirmed the complaint and removed and replaced the housing.Reassembled and unit tested as designed.All water lines were dry at the time of service.Customer satisfied Job complete
Near Cedar Creek, TX 78612
Joseph C.
Job Details: 12/18/2019
OVEN WHIRLPOOL GBD307PDB09 "Arrived on site for “upper oven not working” complaint. Per previous diagnosis, removed and replaced Tod and upper fan. Tested unit. Unit is performing as designed."
Near Austin, TX 78749
Leonardo
Job Details: 12/18/2019
OVEN WHIRLPOOL WOS51EC7HS00 Arrived on site to test unit for unit making loud noise. Test unit and found bad speaker. Ordering new console W11297725 rescheduled ; ordrng 1 W11297725 (CONSOLE )
Near New Braunfels, TX 78130
Richard
Job Details: 12/18/2019
WASHER MAYTAG MVWC565FW1 Arrived onsite for the washer not completing cycles. Installed new control board and actuator and ran a calibration and washer did not test correctly. During drain and spin cycle. Drain pump shorted out the control board. Will need to return with drain pump control board and wiring harness. All need to be replaced on next visit. . ; ordrng 1 W10876600 (drain pump) and 1 W11095106 (harns-wire) and 1 W11162438 (cntrl-elec)
Near Seguin, TX 78155
Luis
Job Details: 12/18/2019
REFRIGERATOR MAYTAG MRT118FFFE04 "Arrived on site for no cool. Powered unit off hissing noise from back in compressor compartment,removed cover found hissing noise from cap tube at liner called tech support per tech support file #7726666522"
Near Bastrop, TX 78602
Cliff
Job Details: 12/18/2019
OVEN WHIRLPOOL KEBS207BBL2 Arrived on site to diagnose an oven that is giving error codes. Tested unit and found control panel shorted out.
Near New Braunfels, TX 78132
Robert
Job Details: 12/18/2019
DISHWASHER WHIRLPOOL WDT920SADM3
Near Austin, TX 78745
Luis
Job Details: 12/18/2019
REFRIGERATOR GE GSS25LGMBWW "Arrived on site for multiple issues. Tested water dispenser, water dispenser working correctly,powered on icemaker ran icemaker through a cycle water passed harvest test and filled with water. Found rust on door panel due to water leaking from dispenser,rust is on door but not affecting operation of unit,found dispenser ice door not closing,removed control found failed solenoid. Checked temp in freezer reading 5° temp good. Freezer burn causing if food isn’t sealed tightly and double wrapped. Unit will need solenoid,ice door and bracket. Unable to smell any foul odor in fresh food or freezer,customer can purchase activated charcoal to remove any smells. ; ordrng 1 NEEDAUTHO (NEED AUTHO) and 1 WR02X10585 (SPRING) and 1 WR17X10706 (CRANK DOOR) and 1 WR17X11653 (ICE DOOR) and 1 WR62X10055 (SOLENOID)"
Near Austin, TX 78701
David Z
Job Details: 12/18/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site to diagnose a refrigerator not making ice. Performed diagnostics and jumped icemaker found unit was cycling properly, but not getting water. Inlet valveWas humming but not dispensing any water. Removed and replaced inlet valve. Retested unit and icemaker is now drawing proper water. No water leaks found at time of service. Call complete."
Near Austin, TX 78704
Wesley
Job Details: 12/18/2019
DRYER WHIRLPOOL WGD6620HW0 Arrived onnsite and used feet to eliminate vibrations.
Near Dripping Springs, TX 78620
Kevin
Job Details: 12/18/2019
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site and replaced gear case, hub, wash plate, and cam kit. After replacement washer will now complete the calibration cycle. Also set washer into a manual cycle and confirmed it is operating normally. No water leaks from connections at time of service, job complete."
Near Leander, TX 78641
Jonathan S
Job Details: 12/18/2019
WASHER LG WT7300CV "Arrived on site for to install previous diagnosed parts. Removed both controls and installed new. Tested operation, all tested good. No water leaks detected durning service. Spoke with customer on repair."
Near Buda, TX 78610
Leonardo
Job Details: 12/18/2019
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site to replace sump and motor. Replaced us,p and motor test unit and unit test good no leaks present job complete."
Near Round Rock, TX 78665
Al
Job Details: 12/18/2019
DRYER MAYTAG MEDB725BW0 Arrived to inspect door closing issues.Confirmed the complaint and removed and replaced the catch.Reassembled and unit tested as designed.Customer charged $29.95 Part and $159.99 Labor according to calculator. TOTAL $205.61 customer paid with credit card.Job complete
Near Austin, TX 78750
Paul
Job Details: 12/18/2019
REFRIGERATOR KITCHENAID KSCS25INSS00 Arrived onsite for the refrigerator to replace the previous diagnosed parts. I replaced the evaporator fan and tested the unit. The unit is working as designed. I charged the customer the remaining balance for parts $156.66 + labor $115.00 + tax. Call complete.
Near Austin, TX 78727
Andy
Job Details: 12/18/2019
DRYER MAYTAG MEDX655DW1 "Arrived on site for dryer not drying clothes well. Tested and inspected unit and found all operations are normal. Did find house vent needs to be cleaned, instructed customer on this as well use and care and practice for best performance and load sizes and settings. No repairs are needed at this time."
Near Austin, TX 78738
Paul
Job Details: 12/18/2019
REFRIGERATOR KITCHENAID KSSO42QTX02 "Arrived onsite for the refrigerator not crushing ice and the customer wants the icemaker replaced. I found the icemaker working as designed and no issues with it. I found the ice in the ice bin completely clumped causing the motor to jamb. I cleaned out the ice bin and let the icemaker harvest. I tested the auger on crushed ice and the unit worked as designed. I found the ice door motor not opening or closing the door. The motor assembly and the door will need to be replaced and possibly the niagra control. I quoted the customer for parts and labor to replace the ice chute door and motor with labor $395.22 + tax or ice chute door, motor, and niagra control + labor $680.05 + tax. Ordering MOTOR & DOOR-CHUTE, & NIAGRA CONTROL. Sending routing thread a message that the customer has to have an 8:00 or 9:00 appointment on Friday. They have to leave the home by 10:45am. ; ordrng 1 WP2180353 (DOOR-CHUTE) and 1 WPW10151237 (CNTRL-ELEC) and 1 WPW10546285 (MO
Near Copperas Cove, TX 76522
Arthur B.
Job Details: 12/18/2019
WASHER MAYTAG MVWB855DC3 Arrived onsite for customer complaint of top load washer not starting. Ran diagnostics and found F5E1 (Lid Lock Error). Removed and replaced lid lock. Reassembled and calibrated unit. Unit completed successfully. No other issues found. All water connections were dry at time of service.
Near , TX 78605
James
Job Details: 12/18/2019
DRYER LG DLEX2501V Arrived on site and tested operation. Found no operation from console and no power to unit. Verified correct breaker and found to be off. Turned breaker on and tested operation. Unit tests good. Job complete
Near Austin, TX 78726
Tyler B.
Job Details: 12/18/2019
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site for unit giving lower fan speed error. Ran test with fan on high. Found drawer under shelf had top flush mouthed handles. Causing restriction on air flow with vent on. One drawer opened unit than cooled as should.removed drawer handle and tested good
Near Austin, TX 78705
David Z
Job Details: 12/18/2019
WASHER WHIRLPOOL WET4024HW0 Arrived on site to diagnose a washer not draining. Error code E2 present. Ran unit and heard drain pump screaming. Replaced drain pump and retested. Unit is now draining properly. No water leaks found at time of service. Call complete.
Near Kyle, TX 78640
Leonardo
Job Details: 12/18/2019
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to test unit for dented panel. Replace panel test unit and unit test good job complete.
Near Burnet, TX 78611
James
Job Details: 12/18/2019
REFRIGERATOR LG LMXS30776S/00 Arrived on site and found freezer fan motor making a chattering noise. Upon further inspection found ice build up around fan. Customer stated the noise has been there for 2 months. Frost indicates door did not seal properly at one point and the excess frost is more than the defrost cycle can clear. Instructed customer that the unit will need to be off and thaw to clear ice build up. Job complete
Near Austin, TX 78734
Paul
Job Details: 12/18/2019
WASHER WHIRLPOOL WTW7000DW1 "Arrived onsite for the washer with the door not closing or locking. I found the lid locked and the unit full of water. I found no response from the control panel. I removed the control panel and found the valve harness at the control burned up and a lot of smoke damage on the inner side of the control panel. The housing, main control, and control panel will need to be replaced to complete service. Ordering W11089548 PANEL-CNTL & W11173597 HOUSING. Marking the control as UORV. .; ordrng 1 W11089548 (PANEL-CNTL) and 1 W11173597 (HOUSING)"
Near Killeen, TX 76542
Arthur B.
Job Details: 12/18/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Arrived onsite to install new FC evaporator motor assembly to French door refrigerator from prior tech’s diagnosis. Removed and replaced evaporator fan assembly. Reassembled and tested unit. Unit’s FC fan now works as designed. No other issues found. All water connections were dry at time of service.
Near Kempner, TX 76539
Arthur B.
Job Details: 12/18/2019
WASHER MAYTAG MHW6630HC0 Arrived onsite for customer complaint of front load washer not starting due to “Loc” error. Found control panel locked. Was able to unlock control panel using control lock button on UI. Tested unit. Unit now works as designed. No other issues found. All water connections were dry at time of service.
Near Bastrop, TX 78602
Cliff
Job Details: 12/18/2019
REFRIGERATOR GE GFE28GSKKSS "Arrived on site to replace previously ordered components for refrigerator. Replaced dispenser face and control, main control board, and filter control board. Tested unit and found all parts of the products are working properly at this time. No leaks were found at time of service."
Near Round Rock, TX 78681
Al
Job Details: 12/18/2019
DRYER WHIRLPOOL WGD8000BW0 "Arrived to inspect dryer issues.Powered on the unit and checked the drum, heat and exhaust.With the vent tube on the unit did not have enough airflow verses without the vent tube the unit had great airflow.I discovered the customer has a massive lint buildup side the lint screen area.Customer will need to get ventilation system cleaned.Unit works properly.Job complete"
Near Austin, TX 78748
Kevin
Job Details: 12/18/2019
WASHER MAYTAG MVWB835DW4 "Arrived on site and inspected washer and found white residue on clothing, took multiple pictures and spoke with techline. They gave some recommendations for minimizing it. No adjustment or replacement of parts can correct issue. No water leaks detected at time of service, job complete SR7726674153"
Near Austin, TX 78759
Tyler B.
Job Details: 12/18/2019
DRYER MAYTAG MGD6630HW0 Arrived on site for unit releasing water at end of dry cycle wetting clothes. Unit will need control to repair. Unit is stacked in built in cabinets. Will need 2 man to complete. ; ordrng 1 CNOTE (2HR) and 1 CNOTE (2MAN )
Near Seguin, TX 78155
Richard
Job Details: 12/18/2019
WASHER MAYTAG MVWB835DC3 Arrived onsite for the washer making noise during spin cycle. Replaced gear case and ran diagnostics all tested good. Noise is no longer present. Complete
Near Buchanan Dam, TX 78609
James
Job Details: 12/18/2019
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site and tested operation. Found valves making a squealing sound when filling. Also found unit is slow to drain. When inspecting for obstructions found that the wash plate was stuck to drive shaft and once accessed found that the basket is seized to the drive shaft. Unit will need new gear case, wash plate and basket. Unit will also need new fill valve as well. I will return with drain pump and other drive system components on return visit; ordrng 1 W10752283 (washplate) and 1 W10752719 (basket) and 1 W11210459 (VALVE)"
Near Austin, TX 78733
Leonardo
Job Details: 12/18/2019
COOKTOP WHIRLPOOL KCGS556ESS02 Arrived on site to test unit for flames to high. Test unit and found wrong orifices on wrong burners. Put correct orifices or correct burner and unit test good job complete.
Near New Braunfels, TX 78132
Robert
Job Details: 12/18/2019
DISHWASHER KITCHENAID KDTE234GPS0 "Arrived on job for the dishwasher needed the top rack replaced, replaced per last tech. Complete"
Near Georgetown, TX 78628
Dylan T.
Job Details: 12/18/2019
REFRIGERATOR LG LSXS26326S/02 Arrived on site customer complaint was fridge would not cool very well pull the unit out took the back off compressor was scolding hot and is short cycling need to order part ; ordrng 1 TCA38091801
Near Austin, TX 78703
Wesley
Job Details: 12/18/2019
DRYER BOSCH WTMC632SUS/02 Arrived onnsite and found unit hinge sheered. Restored by replacing hinge. All checks good.
Near Burnet, TX 78611
James
Job Details: 12/18/2019
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived on site and tested operation. Found multiple faults and unit will not drain. Ohmed motor and drain pump and found both the be in proper tolerance. Found visible failure of control. Installed new control and wash motor would not run. Installed new wash motor and tested. Unit tests good. Job complete
Near Austin, TX 78756
Joseph C.
Job Details: 12/18/2019
WASHER WHIRLPOOL WFW5090JW0 "Arrived on site for “Fod error code and taking too long to wash” complaint. Inspected unit and found nothing to be obstructing drain. Found drain line to be over 12” into standpipe. This may cause a siphoning issue, that can manifest itself with Fod error code. Adjusted drain line, in standpipe to 4-4.5” and performed “CS” test. Spoke with Mike, at techline(Ref#772666770)and from his assessment of the information given, unit issue has been corrected."
Near Austin, TX 78737
Luis
Job Details: 12/18/2019
REFRIGERATOR KITCHENAID KSSC48FMS02 "Arrived on site for cooling issue and noise. Found unit shutting itself off and on causing cooling issue and beeping noise,diagnosed unit will need the updated control kit. Installed a new updated control powered unit on unit ran through a self diagnostics and passed,compressor and fans powered on unit cooling down correctly.
Near Austin, TX 78703
Wesley
Job Details: 12/18/2019
WASHER MAYTAG MHW5630HW0 Arrived on site and found all buttons but power and selector knob unresponsive. Unable to enter diagnostics as a result. Will return with control and console. 2 man required stack units in tight space. 2 man office to reschedule. ; ordrng 1 2MAN
Near Bastrop, TX 78602
Cliff
Job Details: 12/18/2019
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site to diagnose a refrigerator that is not cooling. Tested unit and found refrigerant leak in RC evaporator. Compressor, evaporator, and filter dryer will all need to be replaced to complete repairs. Office will need to schedule return appointment for three hour job.; ordrng 1 CNOTES (3 HOUR JOB) and 1 SF8404 (STUB) and 1 W10832994 (compressor) and 1 W11116006 (evaporator) and 1 WPW10143759 (dryer)"
Near Manor, TX 78653
Joseph C.
Job Details: 12/18/2019
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site for “noisy and shaking during operation” complaint. Inspected unit and found gear teeth stripped from basket and gearcase faulty. Ordering new basket. Will need to remove and replaced gearcase, basket, hub, cam, actuator and suspensions, on return visit. No leaks detected, at time of service. .; ordrng 1 W10528947 (drive hub kit) and 1 W10752719 (basket)"
Near New Braunfels, TX 78132
Robert
Job Details: 12/18/2019
DISHWASHER JENN-AIR JDB8700AWP0
Near Austin, TX 78752
Andy
Job Details: 12/18/2019
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site for range light issues. Tested and inspected unit and found failed bulb. Removed failed part and replaced with new. Tested unit and all operations are normal. No gas leaks present at time of service.
Near Leander, TX 78641
Lou
Job Details: 12/18/2019
DISHWASHER WHIRLPOOL WDF330PAHS3 "arrived on site to inspect dishwasher dispenser issues. Upon further inspection, the customer advised that the unit dispenser isn’t dropping the detergent into the tub and it’s not draining well. I placed the unit in diagnostics showing no error codes and tested. The unit operated as designed and the dispenser functioned properly as did the element (7-9amps). Customer has a water softener so I made recommendations for detergent and rinse aid use as well as cycles to use when washing. Advised customer to purge the hot water before turning the unit on in order for all hot water to enter the unit. No water leaks observed during service, job completed."
Near Austin, TX 78758
Tyler B.
Job Details: 12/18/2019
WASHER WHIRLPOOL WFW3090JW Arrived on site for unit in demo mode. Was able to get out of den mode. Tested 2 cycles and tested good
Near Austin, TX 78741
Kevin
Job Details: 12/18/2019
DRYER WHIRLPOOL WED4950HW0 "I’ve done site I replaced start switch and this has no effect, replaced motor and this had no effect, confirm cut off is good, fuse is good, thermostat element and timer are good. Spoke with tech line and found white wire front door switch to terminal block has no continuity. A new harness will be needed to correct the issue.; ordrng 1 W11175558 (HARNESS)"
Near Cedar Park, TX 78613
Lou
Job Details: 12/18/2019
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "arrived on site to install previously diagnosed and ordered parts. Due to the FC door being damaged, I removed and replaced the door and tested functions. The UI continues to not operate, but the unit is on and cooling. I pulled the unit form the wall and removed the back cover and found where a small light blue wire had been cut. I spliced the wire back together and tested and the UI is now working. I advised the builder of my findings and repairs. Unit is operating as designed. I leveled the unit and centered it in its space. No water leaks observed during service, job completed.
Near Spicewood, TX 78669
Leonardo
Job Details: 12/18/2019
COOKTOP WHIRLPOOL WCG97US6DS00 Arrived on site to test unit for unit flames to high. Test unit and found unit needed to be converted to lp. Unit test good job complete.
Near Spicewood, TX 78669
Leonardo
Job Details: 12/18/2019
DISHWASHER WHIRLPOOL WDT720PADM0 Arrived on site to test unit for unit not coming on. Test unit and found bad console and bad control board.
Near Killeen, TX 76549
Arthur B.
Job Details: 12/18/2019
WINE COOLER KITCHENAID KUWL204ESB00 "Arrived onsite for customer complaint of wine cooler not cooling and high temp alarm on. When arrived, found unit was off. Used UV light to locate any dye. No dye was found on welds. Contacted WPL Techline SR#7725969466 Austin and advised to check thermistor readings and sealed system. Checked both thermistors and found within ohm range. Used gauges to check pressures and found -10psi on low side and 100psi on high. Added .5oz of Freon and observed pressures. Pressures were now 0 low side and 120 high side. Advised customer to observe unit and any issues prevail, to call back."
Near Austin, TX 78759
Andy
Job Details: 12/18/2019
MICROWAVE WHIRLPOOL WMH53521HB0 "Arrived on site for microwave door open close on display. Tested and inspected unit and found unit operating properly when tested, found service pointer on issue. Ordering updated interlock kit from pointer and will return.; ordrng 1 W11244490 (interlock KIT)"
Near Leander, TX 78641
Jonathan S
Job Details: 12/18/2019
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site for oven, lower not heating above 225°. Performed diagnostics mode and checked fault codes, confirmed software version. Performed temperature test on bake mode at 350° . Found unit having slow preheat. Powered circuit breaker off and pulled unit out. Tested bake element ohms and found at 20 ohms and broil a 15 ohms. Tested temperature sensor and found within range. Tested voltage to bake element and found none. Tested at relay and found none. Tested to control and found with range. Found failed control. Removed control and installed new. Tested unit while checking voltage to bake element and found 120 volts going to element and 30 volts coming out. Called Whirlpool tech support and spoke with Bruce to confirm voltage readings. (SR# 7726667650). Found failed bake element. Removed bake element and installed new. Tested unit and found reaching preheat temperatures. All tested good."
Near Austin, TX 78729
Andy
Job Details: 12/18/2019
DISHWASHER WHIRLPOOL KUDS01DJSS0 Arrived on site for dishwasher not operating. Tested and inspected unit and found failed controls. No water leaks present at time of service.
Near Austin, TX 78704
Wesley
Job Details: 12/18/2019
WASHER WHIRLPOOL WET4027HW0 "Arrived onnsite and successfully replaced latch. Unit is now locking, but revealed possible capacitor issue. ; used 1 W11176112 (LATCH) from stock"
Near Cedar Park, TX 78613
Lou
Job Details: 12/18/2019
RANGE WHIRLPOOL WEGA25H0HZ0 "arrived on site to inspect range cooktop burners not igniting. Upon further inspection, I pulled the unit out to inspect the spark module and found where the back cover had pinched 2 wires and caused them to ground out on the chassis (photos). I advised the customer of my findings and advised that I would have to order the main harness. Ordering the main harness, main control and CNOTE-2HR JOB. Taped the wires to prevent further damage. Office to schedule return service due to PSP part. No gas leaks detected during service.; ordrng 1 CNOTE (2HR JOB) and 1 W10887379 (HARNESS, MAIN) and 1 W11205353 (CNTRL-ELEC)"
Near Cedar Creek, TX 78612
Joseph C.
Job Details: 12/18/2019
MICROWAVE KITCHENAID KMBS104EBL02 "Arrived on site for “unit is extremely hot after use” complaint. Per my previous diagnosis, removed and replaced turntable motor, shift gaskets and turntable shaft. Tested unit. Unit is performing as designed."
Near New Braunfels, TX 78130
Robert
Job Details: 12/18/2019
DRYER MAYTAG MEDB835DW4 Arrived on job for complaints of not heating. Found the outlet for dryer damaged. Customer to have electrician replace
Near Austin, TX 78739
Kevin
Job Details: 12/18/2019
DRYER WHIRLPOOL WED7500GC "Arrived on site and replaced inner door panel diagnosed on previous visit, door will now stay closed during the cycle. No further repair is required at this time, job complete"
Near Georgetown, TX 78628
Al
Job Details: 12/18/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Arrived to inspect ice maker not producing ice.Confirmed the complaint and ran ice maker motor test and never heard the motor.Removed and replaced the the ice maker.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete Customer satisfied
Near Round Rock, TX 78665
Dylan T.
Job Details: 12/18/2019
MICROWAVE WHIRLPOOL WMH32519HB2 arrived on site customer complaint was fan would only got one speed replaced main control board ran the unit everything else work great
Near Bastrop, TX 78602
Joseph C.
Job Details: 12/18/2019
WASHER MAYTAG MVWB765FC3 "Arrived on site for “not spinning or draining and making noises” complaint. Inspected unit and found debris between washplate and basket. Cleared debris. Found oil all over bottom of gearcase. Ordering new clutch. No leaks detected, at time of service.; ordrng 1 W10754448 (clutch)"
Near Austin, TX 78703
Wesley
Job Details: 12/18/2019
ICE MACHINE KITCHENAID KUIC18PNTS2 Arrived onnsite and replaced resevoir and pump and increased thickness setting. All checks good. Unit is now operating as designed.
Near Round Rock, TX 78681
Dylan T.
Job Details: 12/18/2019
COOKTOP WHIRLPOOL WCG97US0DS00 Arrived on site customer complaint was that it broke replace the part ran the unit everything else worked great
Near Austin, TX 78732
Paul
Job Details: 12/18/2019
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Arrived onsite for the refrigerator to replace the previous diagnosed parts. I replaced the FC door and the center mullion. I sealed the chassis to the liner around the FC. The rails are working as designed. Call complete.
Near Austin, TX 78747
Luis
Job Details: 12/18/2019
REFRIGERATOR WHIRLPOOL WRT138FZDM00 "Arrived on site for door issues. Found freezer door hinge to secured to cabinet,found screw holes stripped and screws not securing to cabinet,removed hinge found no bracket inside of cabinet and screws can can slide in and out of cabinet. Called tech support
Near New Braunfels, TX 78130
Richard
Job Details: 12/18/2019
REFRIGERATOR KITCHENAID KBFC42FTS08 "Arrived onsite for the refrigerator door having a torn gasket. Replaced torn gasket on right side door and tested seal, all good. Complete"
Near Burnet, TX 78611
James
Job Details: 12/18/2019
WASHER MAYTAG MVWB765FW2
Near Austin, TX 78744
Leonardo
Job Details: 12/18/2019
OVEN WHIRLPOOL WOD51EC0AS05 Arrived on site to test unit oven burning cookies. Test unit and found calibration was to +30. Turned calibration of 0 and u it test good job complete
Near Burnet, TX 78611
James
Job Details: 12/18/2019
WASHER MAYTAG MVWB765FW2 Arrived on site and tested operation. Found clicking noise when agitating. Found dime had gotten under agitator. Removed and tested again. Unit tests good. Job complete
Near Austin, TX 78724
Joseph C.
Job Details: 12/18/2019
DRYER WHIRLPOOL WED4815EW1 Arrived on site for “not heating” complaint. Inspected unit and found element burned out. Removed and replaced element. Tested unit. Unit is performing as designed. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy.
Near Leander, TX 78641
Lou
Job Details: 12/18/2019
WASHER WHIRLPOOL WTW8500DC2 "arrived on site to install previously diagnosed and ordered parts. Upon arrival, the customer was not home and provided access to the garage where the unit had been moved to with no water connections, but access to electricity. I removed and replaced the the drain pump due to the motor not operating. In the process of replacing the pump, I removed the hose from the tub and found a large amount of debris wedged in the tub port going to the drain pump. I removed the debris and reassembled the unit and tested the drain pump and it operated as designed. When the customer arrived, I advised her of the issue and the repairs I had made. No water connected to the unit, job completed."
Near Leander, TX 78641
Lou
Job Details: 12/18/2019
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "arrived on site to install previously diagnosed and ordered parts. Upon arrival, the customer had the unit fully defrosted. I removed and replaced the bimetal harness and diffuser and turned the power on to the unit. Unit began to cool as designed and the evaporator had a frost pattern. Leveled the unit and placed the defrost on an 8 hr defrost in test mode #7No water leaks observed during service, job completed."