"Arrived on site to inspect fridge for not making ice, upon inspection found the Icemaker unplugged causing issues, rewired Icemaker and tested unit, no problems found. Complete"

"Arrived on site to test unit for not producing ice. Found water level sensor was not reading causing unit to constantly over flow. When ext. drain pump kicked on power to unit would cycle causing unit to start ice making cycle all over so it was just a revolving of fill and drain. Water hose was leaking onto ext. pump causing internal shortage. Replaced ext. pump, water level sensor and fixed leak, tested unit, unit works good. No leaks detected.

"Arrived on site to inspect oven for not heating, upon inspection found the oven mag not spinning, replaced mag and added spring which closed the door correctly. Tested unit for heat and all functions had returned. Complete"

"Arrived on site for customer complaint of unit not working, when I arrived, the unit was in the garage and unplugged. I plugged unit in and ran diagnostics, all fan motors passed, all thermistors where showing proper temperatures, compressor tested good, instructed customer to leave unit on and call us if there is a problem."

"Arrived on site to replace dispenser and door mount, after replacing, unit tested good."

Arrived onsite for the dishwasher leaking water and weeping noise. During testing found that that sump was leaking and the water valve was causing the noise. Replaced sump and water valve and dishwasher tested good and no leaks detected complete.

"Arrived on site to inspect refrigerator door damage. Upon further inspection, I found the right RC door with a dent in the upper right corner just below the nameplate. I removed and replaced the door and leveled the unit. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to diagnose dishwasher with bad heating element and no power. On arrival inspected unit and saw the heating element had exploded and separated. When element broke it burned out the control and possibly console. Will not be able to proceed further until electronics and element are replaced, but there may be additional issues at that time. Ordering element, console and control to begin repair. Office to schedule return.; ordrng 1 WPW10218836 (Control) and 1 W10161783 (Console) and 1 Autho (AHS AUTHO), used 1 W10283681 (Heater) from stock"

Arrived on site to install previously ordered parts.R&R the element and board.Reassembled and unit tested as designed.Customer satisfied Job complete

"Arrived on site and inspected unit temperatures of 38 freezer and 47 in the refrigerator compartment.Accessed the evaporator and found it frozen over.Used defrost to confirm the heater was working and assisted it with my steamer.After defrost cycle was complete the evaporator fan motor began cooling.I reassembled and advised the customer to place a bottle of water inside the freezer and wait approximately 24 hours for the bottle to freeze p, meaning the unit would be at optimal temperatures.Customer notified on all aspects of the malfunction and the steps i took to correct this issue.Job complete"

Arrived onsite for unit no drain. Upon arrival found unit would not drain at beginning of cycle. Found voltage going to pump but pump not pushing water through..; ordrng 1 DC31-00054A (Drain)

"Arrived on site for refrigerator not cooling. Upon arrival I found temps in both cooling compartments above 60 degrees, and after exposing both evaporator coils I found neither of them had any moister or coolness to them of any kind. The amperage to compressor was .81. Compressor was making a loud whining noise during diagnosis. All fans were functioning as designed. High side lines had no heat transfer and dryer was cold. Informed customer office would be in contact once availability of parts was known. Need rescheduled for 2 hr sealed system repair with ss tech.; ordrng 1 W11116006 (Evap ffc) and 1 WPW10608485 (Evap coil freezer) and 1 W10832994 (Compressor) and 1 W10874835 (3 way valve assy) and 1 WPW1014375 (Uv dryer) and 1 W10913906 (Access valve) and 1 Cnote (Need reschedule for tgo + 2 hr repair)"

"Arrived on site for a refrigerator that?s having a fan had ice and issues with leaking from the icemaker area. Inspected unit and work area. Found a store shoot gasket bent and mangled causing air flow into the I spin and icemaker sections. Replaced gasket. Checked freezer and confirmed a defrost issue in the freezer section. Attempted to manually force defrost in the unit and found the unit would not heat. Checked the defrost bimetal and found it closed. Went to check he heater and found it open. Placed unit back into the defrost bimetal test and found it open. Attempted to place defrost by metal and water to close it. Once it closed and got access back to the theater, found the defrost by metal open again. Spoke to SW and was advised that the issue would probably be with the evaporator fan, heater, and/or possibly one of the controls. Ordering all parts and office will need to get authorization for repair as well as contact the customer when parts are made available. Thus the office will need to contact AHS for assistance.; ordrng 1 W10581605 (cntrl-elec) and 1 W10861908 (cntrl-elec UI) and 1 WP12729128 (heater)"

"Arrived on site to install previously ordered part.Confirmed the malfunction, removed and replaced the sump and motor.Reassembled and unit tested as designed.No leaks detected at the time of service.Customer satisfied Email confirmed Job complete"

"Arrived on site for a dryer that?s not heating. Inspected unit and work area. Customer advised that the unit would not heat and the timer would not run. Tested voltage at the terminal block and found 123 V going from L1 to neutral, 123 V going from L2 to neutral, but only .532 V going from L1 to L2. Checked voltage at the plug and confirmed the same issue there. I advised the customer that his issue is with his electrical supply and to get that fixed to correct the issue. Call complete."

"Arrived on site and inspected washer issues.I free spun the tub and found the wash plate and gear case were defective and contributing directly to the malfunction.

"Arrived on site for a dryer that?s not operating. Inspected unit and work area. The customer advised that the unit shut off halfway through a cycle. Checked power to the unit and found proper voltage. Checked the fuse and could not get a good reading on the fuse. Replaced fuse and tested unit. Unit still would not power on. Found proper voltage going to the control and UI but the UI not turning on. Once I explained what was going on to the customer, the customer advised that they had the steam that was short circuiting their user interface multiple months ago. Ordering control panel and main control. The office will need to contact customer about a reschedule date due to out of stock and PSP items.; ordrng 1 W11384511 (CONSOLE ) and 1 W11388032 (CONTROL)"

"Arrived onsite for washer making clunking noise. Upon inspection of the diagnostics cycle I found the unit making a loud scratching noise in agitate, I stopped the cycle and lifted the unit to inspect the drive system. I found gearcase oil leaking down through the rotor and some sprayed on the inner walls. I replaced the gearcase and tested the unit. The unit is working as designed at this time and no leaks were detected during time of service. I explained to the customer that there will be a coup,e of loud clicks through out the wash when the unit switches from agitate to wash. Job complete."

"Arrived on site for refrigerator not cooling properly. Upon arrival I confirmed amps to compressor was at .58, fridge temp was over 60 and freezer was at 37. Upon further inspection of the unit I found the evap coil was frosted over pretty well but it was entirely uneven and not frosted at the top as well as on the bottom. I found the evap fan had stopped running when ever the door switch was activated. After installing new evap fan and resetting power to unit, I found the evap fan immediately kicked on and the frost pattern on the coil started frost much more evenly. Informed customer to give unit a full 24 hrs to cool before adding items back in. Call complete"

Arrived on site for refrigerator that?s not cooling. Inspected unit and work area. Found internal fans running but the compressor not running. Remove compressor cover and replaced start device. Unit began running and cooling as designed. Call complete.

Arrived on site for a dishwasher that?s not finishing circles. Inspected unit and work area. Place unit in service diagnostics and found an F4 E4 (wash motor failure) and F9 E1 (diverter lost position) error codes. Ran the unit through an auto test and found the wash motor not recirculating the water. Replaced pump and motor and tested unit. Unit begin working as designed. Call complete.

Arrived onsite for washer making loud noise at the end of the cycle. I ran a full diagnostics test and could not re create any abnormal loud screeching noises. I inspected the drive system and all looks good no abnormal wear on any components I found Svc pointer (W11520474 Rev A) which suggests a control problem. I removed the belt and made sure it was attached correctly. I replaced the control via svc pointer and tested the unit. I could not re create any abnormal noises the unit is working as designed at this time and no leaks were detected during time of service. Job complete.

Arrived onsite to install previously diagnosed parts. I accessed the RC evaporator and found the drain frozen over. I cleared the drain with steamer and inspected the drain tube in the back. I found it clogged and separating from the chassis. I unclogged and re secured the drain tube with adhesive. I verified flow through the drain added some shims and reassembled the evaporator components. I replaced the deli drawer and UI with new and reassembled the unit. The unit is working as designed and no leaks were detected during time of service.

"Arrived on site. Replaced RF orifice holder, screws and harness. Tested unit and all checks good. Job complete"

Arrived on site for HAD TO SHUT OFF BREAKER TO TURN OFF UNIT AND RESET - CONTROL PANEL WOULD NOT ALLOW SELECTION >>>. Found UI not responding as designed. Removed control and installed new control. Powered oven back up. Set preheat and ran microwave. Both heating as designed. UI responding to touch as designed. Job completed.

Arrived onsite for the refrigerator ice maker and water dispenser not working. Replaced deli drawer and deli UI that was ordered and issue was not resolved. Did some further testing and found that there is no power going to the water valve. Replaced the HV control board and issue has been resolved. Water dispenser is working good. And ice maker filled with water. Complete

"Arrived on site to inspect dishwasher not working. Upon further inspection, I found the unit non-responsive. I tested voltage at the junction box and got 123V. Removed the outer door panel and console and found the console UI harness had come unplugged. Tested voltage at the control and got 123V. Plugged the UI harness in and retested and unit is operating as designed with no error codes. No water leaks observed during service, job completed."

Arrived on site to install previously diagnosed parts. I installed the new fuse and tested the unit. When a I tested the unit it popped the fuse and died again. I called techline and spoke to Robert and received SR# 7730405707. All of the HV components ohmd out good. Robert recommended using the resettable fuse to isolate the transformer and if it pops then it will be the interlocks popping the fuse. He recommended ordering HV components just in case and the interlock assemblies. Ordering all of the parts and office to reschedule.; ordrng 1 W10754299 (Capacitor) and 1 W10832024 (Magnetron Thermostat) and 1 W11256462 (HV Diode) and 1 W10850446 (Magnetron) and 1 W10836753 (Transformer) and 2 W10138793 (Fuse)s and 1 W11433683 (Lower Interlock Assembly) and 1 W11433682 (Upper Interlock Assembly)

Arrived on site for icemaker needing previously diagnosed parts due to unit not being able to cycle and allow enough water in to make ice. Upon arrival I spoke with prior technician and got the details of what they found before. Eyes in quickly went over the unit one more time just to verify the parts are accurate and I found that the water inlet valve was not allowing enough water into the filter assembly to fill the reservoir up and I also found that the filter itself had bad seals not allowing it to suction and seal properly into the filter head all right After getting customer approval and making the necessary repairs I was able to reassemble and test the unit I waited for 30 minutes after repair to verify that the evaporator tray was freezing up the water and allowing ice production to be made at this point I inform the customer will take 24 hours to fill the bin up with ice but with it having a new filter she would need to let it run and then dump the first batch of ice after the bin is full and then recommended that she use the cleaning cycle afterwords in order to help flush out any unwanted sediment within the lines. No leaks before during or after repair call complete

Arrived on site to replace compressor for refrigerator. Replaced compressor and filter drier and charged unit with refrigerant. Tested unit and found all is functioning properly at this time and no water is hooked up to unit.

"Arrived on site for sealed system repair. I gained access to the dryer and punctured it. I found a full charge in the system. I evacuated the system. I disassembled the unit. I removed the evaporator and installed a new one. I installed a new non-uv dryer, and access valve. I pulled a vacuum on the system and found it vacuum. I charged the unit with 5.75 oz of refrigerant. I reassembled the unit and tested it. The unit is working as designed. Job complete.

Arrived on site for a refrigerator that won?t seal the fresh food section. Inspected unit and work area. Attempted resale gasket and found the refrigerator door completely separated at the bottom causing the gasket not to fit properly and seal. Ordering door and office will need to contact customer about a reschedule date due to an out of stock and PSP item.; ordrng 1 13109401WQ (dor-fip wh)

Arrived on site to test unit for unit not heating. Test unit and found opened thermostat. Replaced thermostat test unit and unit test good job complete.

"Arrived onsite for unit freezing up. Unit was unthawed for diagnosis. Checked the drain, the drain was clear, checked the evaporator fan, fan checked good. Also checked the heater element, heater element had continuity. Noticed one of the wires for the heater from the wiring harness had came off. Replaced wiring harness. Tested unit. Unit tested good. No issues at this time. Job complete"

"Arrived on site to inspect wall oven with no power. Customer advised that the unit began to malfunction after the previous bad weather they incurred and soon after the unit stopped working completely. I pulled the unit from the cabinets and tested voltage at the outlet and got 240V. Plugged unit back in and tested the thermal fuse and found it bad. I removed and replaced the fuse and tested and found the console UI display digits faded. Tested the console and it is getting proper voltage. Due to the recent storms and several power surges, the console has begun to go bad. Placed the unit in diagnostics and checked error codes and found F2E1-stuck keyboard. Cleared the code and cycled power and retested and console continues to fail.

Arrived onsite and found unit bulb had breaker our of threading. Safely cleared socket for use with new bulb. All checks good.

Arrived onsite for unit making a loud noise during agitation. Tested unit. Heard noise. Looked under the unit and saw and heard that the cam was stripped out. Also may need to change the gear case. Ordered parts. Office to reschedule ; ordrng 1 W10721967 (drive pulley) and 1 W11239857 (belt)

Arrived on site to install previously diagnosed belt. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.

"Arrived on site to diagnose refrigerator that was not making ice. Customer previously had been diagnosed with failed icemaker. Replaced icemaker and retested. Unit is now working as designed. Call complete."

Arrived onsite for microwave bottom light stuck on. Upon arrival found unit control sending constant voltage to light. Relay is stuck unit will need new control ordering office to reschedule upon receiving control.; ordrng 1 W11252184 (Panel control) and 1 W10892389 (Control)

"Arrived onsite for unit leaking. Tested unit. Saw no leaks. Did notice the the unit was un leveled and the belt had some how slipped off the cam, also causing the unit to not agitate. Leveled unit and re aligned belt p. Tested unit once again. No leaks at this time. Job complete"

Arrived onsite for unit not freezing. Looked at the unit at the back of the freezer and saw that there was ice build up. Could not go any further. Let tenant and front desk know the unit has to be un thawed for 24-48 hrs fo the unit to be serviced. Office to reschedule ; O-emld tckt

"Arrived onsite to replace previously diagnosed parts. Replaced dispenser, tested unit and unit is functioning properly. Dispenser is properly triggered. No leaks present at this time. Job complete"

"Arrived on site for noise complaint. Tested fresh food door noise from wheel base assembly due to weight on right side from tension,lowered both bases adjusted right side base assembly noise no longer present"

Arrived on site for ice building up under icemaker . Found fill cup full of ice and cracked . Valve is dripping . Replaced valve and ice maker . All tested normal. No water leaks detected at time of service. Job complete .

Arrived on site for dryer not turning . Unit would just hum dry drum would start turning if started bye hand . Will need new motor and second man . Call to set return ; ordrng 1 SECONDMAN

"Arrived on site for dead dryer . Checked voltage at terminal block , heater ,fuse and thermostats checked good . Found voltage coming in on control but not leaving control. Replaced control . Tested unit all checked normal. Job complete ."

"Arrived on site to diagnose oven with control panel taking actions when hit by steam. Checked unit and ran error codes. Found no codes present.

Arrived onsite for dryer not turning on or ha in flight. Upon arrival found unit outlet was completely dead. Checked breaker outlet was on but had no voltage. Let customer know they will need electrician to inspect outlet. Job Completed.

"I arrived on site for and ice bin not being able to be removed. Upon further inspection I found the ice bin lever broken and the bin stuck I attempted to remove it but could not. I then inspected unit for ice build up but there was none, I went ahead and steamed it out just in case. This made no difference. I called techline and spoke to Austin and received SR# 7730395620. Austin recommended replacing the door and other components behind ice bin. Ordering door and replacement door parts. Office to obtain authorization and to reschedule.; ordrng 1 W10853597 (IM Water Tube) and 1 W11129497 (Left Door) and 1 W11314429 (Inner Door ui) and 1 W11366500 (IM Fill Tube) and 1 W10702031 (Ice Door Assembly) and 1 W11123943 (IM Switch) and 1 W10917313 (Door Gasket) and 1 W10682175 (Ice Chute) and 4 WPW10272364 (Ice Chute Screws)s and 1 W11228132 (Ice Maker Motor Shaft) and 4 WP8281163 (Ice Maker Motor Screws)s and 1 W10822606 (Ice Maker Motor) and 1 AUTHONEEDED (AUTHO ON ALL PARTS)"

"Arrived on site for customer complaint of unit not starting, put unit into diagnostic mode, found no error codes, unit passed all tests in diagnostic mode, found float switch was stuck in the up position, in adjusted float assembly, unit tested good."

Arrived on site to diagnose a refrigerator that had hinge mounting screw broken. Recounted door on hinge using different location in hinge assembly. All is working properly at this time and no leaks were found at time of service.

"Arrived on site to inspect wall n error code. Upon further inspection, I found the unit display showing error code F9E0. Placed the unit in diagnostics and cleared the code and tested the components. All components operated as designed. I tested the upper and lower ovens on Bake at 350 degrees and tested temps and both ovens are operating as designed. Cycled power at the breaker and waited 1 minute and turned power back on and placed unit back into diagnostics and retested all components. All components operated as designed and no further error codes appeared. Job completed."

"Arrived on site for customer complaint of unit over heating and then not starting a cycle. Found blown thermal fuse, I replaced thermal fuse, tested unit on air dry only, found heater relay on control board stuck closed, I replaced control, unit cycled the heating element appropriately, tested good."

Arrived on site for a refrigerator that?s frosting up inside the refrigerator section and dripping water into the shelving inside the dispenser door. Inspected unit and work area. Found the ice door gaskets on both sides mangled causing the issue with airflow getting into the icemaker and I spin. Tested icemaker functions to ensure that they weren?t having any leaks coming from the icemaker. All checked good. Ordering ice door and office will need to contact customer about a reschedule date due to an out of stock and PSP item.; ordrng 1 W11171728 (door-ice)

Arrived on site to replace convection fan and convection element. Test unit and test good job complete.

"Arrived on site for a washing machine getting a F9E1 error code. Upon arrival the customer stated that the unit would drain fine, but it would sit there and drain for 10-15 minutes intermittently. He also stated it runs through a cycle fine. I put the unit into diagnostics mode and found stored error codes F3E1 for water level system error and F5E2 for door lock error. I ran a test cycle and the unit drained for a significant amount of time at the end. During the test cycle I found a significant amount of suds. I gained access to the water level sensor, pressure hose, and air trap. I found the sensor good, and the air trap full of suds. I cleaned out the suds. I found the customer over soaping the unit. I took out the soap cartridge and ran another test cycle. This time the unit drained as designed. I also found the door lock working as designed. I advised the customer on proper soap usage via user care guide and to run a clean cycle with the afresh tablets they have to clean out excess soap residue. The unit is now working as designed. Call complete."

"Arrived on site for dishwasher not functioning. Upon arrival I found unit had a lot of wear and tear from over the years. The kick plate is missing screws, the float switch was stuck due to water sediment build up, and the motor was stuck not allowing unit to properly turn on or cycle through settings.

Arrived onsite and found f6e4 and discovered float switch stuck open. Repaired switch alignment. Unit now fills and runs properly. Advised customer on repair.

"Arrived on site for washer needing previously diagnosed outer tub. Upon completion of repairs including the suspension rods as well I was able to reassemble and test washer and verified unit is fully functioning as designed during fill agitation and drain. I did however find that when washer is draining into stand pipe, the water is then back flowing back up through a drain hole in the floor of laundry room indicating that there is a clog within plumbing of hom near the washer room. I was able to replicate and inform customer of the issue and verified they would need a plumber before washer can be safely used. Call complete"

"Arrived on site for a washer that?s not completing cycles after a wash cycle. Inspected unit and work area. The customer advised that if he places the unit into a rinse and spin, the unit still will not complete the cycle. However if he put it into a drain and spin, it will complete. Placed unit in service diagnostics and found an F8 E1 (low/no water fill) error code. Tested the unit in a manual Phil and found the cold water valve not pulling in any water. Remove the hose off the back of the washer and found water pressure at the wall. Replaced water valve and tested unit. Unit is now working as designed. Call complete."

Tech was assigned as a helper;

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replace door and tested unit. Unit begin working as designed with no leaks present during testing. Call complete.

Arrived on site for washer giving off balance error code. Upon arrival I was able to confirm the off balanced load in diagnostics. After replacing the support rods so I could further test the functionality of washer I then found unit was grinding during the spin cycle. I then found bearing kit was the cause of noise. While trying to repair needed bearing kit I found the screw mounting the rotor was stripped and not able to be removed. At this point the unit would need a full rebuild in order to be repaired. Unit also is starting to show signs of rust around a lot of the inner cavity of washer cabineT

Arrived on site and found lower door gasket torn as previously diagnosed. After replacing unit gasket I ran a test cycle in normal operation.

Arrived onsite and replaced timer. Unit is now operating as designed.

Arrived on site for washer leaking and not cycling properly. Upon arrival I found unit only had an F8e1 indicating long/no fill issue. Upon further inspection I found the water inlet valve had cracked and was leaking water everywhere. After replacing the inlet valve I was able to assemble the unit and after a factory reset I was able to run a manual diagnostics test on each cycle and verifyied unit could hold a tub of water and agitation then drain and spin with no leaks. Call complete

Arrived on site and inspected washer not working properly.Confirmed serial tag and ran diagnostics and found NO error codes.Calibrated the unit and found the malfunctions happened during the recent winter storm and customer experienced several power surges.Ran a drain and spin and unit spun at full speed.

Arrived onsite and diagnosed dispenser flow issue as housing issue.Unit is now operating as designed. Advised customer on repair.

.Ordering the min control Needs more work ; ordrng 1 W11419051 (Main Control)

Arrived on site for refrigerator that?s leaking from the right front corner. Inspected unit and work area. Found the unit had iced over the drip tray inside the freezer section causing water to flow down into the freezer liner and onto the floor. Steamed out ice and found a restriction in the drain too. Removed obstruction and tested unit. Unit is now working as designed. Call complete.

Arrived on site and inspected unit and found the UI wouldnt accept commands. Attempted to access diagnostics test mode and unit didnt respond. F6E4 UI & F4E1 Microwave Temp SensorCalled Tech Line and spoke with ANDY SR# 7730400063Andy advised to change the ACU and blower due to the excessive noise.Removed and replaced both and unit now functioning to the customers satisfaction.Email confirmed Job complete

Arrived on site and inspected burner not igniting.Found the igniter hear was not in the correct position to receive and distribute the flame properly.Adjusted the igniter head and unit began operating as designed.Job complete

"Arrived on site to replace microwave. Replaced microwave, tested unit, unit works good. Job complete."

"Arrived on site , replaced burner cap . Burner is now lighting properly . No gas leaks detected at time of service. Job complete"

Arrived on site for sealed system repair. I gained access to the dryer and found 25 psi equalized while in home position. I found the compressor building pressure. I installed a UI dryer and access valve. I hooked nitrogen up to the unit and pressurized it to 245 psi. I found no leaks and I found the gauges holding pressure. I pulled a vacuum for 30 minuets. I found no leaks during the vacuum test. I charged the system with 6.00 oz of refrigerant. I found the pressure building appropriately. I left the unit running and replaced the fresh food evaporator drip pan. I found the fresh food evaporator building a frost pattern. The unit is cooling. I advised the customer watch the unit over the next week. Job complete.

Arrived on site for The sprayer for the ?Steam Refresh? continues to spray water even when not in use. Customer explained the water had to be shut off at all times to prevent water from coming out of the steam valve. Valve failed. Removed steam valve and installed new stem valve. Turned on water at wall and no leaks were detected from steam valve inside the drum or outside dryer body. Ran a normal cycle with steam. Valve operating as designed. No further repairs needed.

"Arrived on site to inspect oven for not keeping correct temps, upon inspection found the inspector had used small metal thermistor and reported inaccurately, tested unit and instructed customer on how the heating cycles work. Complete"

Arrived onsite for unit cooktop grates being damaged. Upon arrival found unit grates slightly damaged. Replaced and tested. Unit is now operating as designed. Job Completed.

Arrived onsite to replace previously diagnosed parts. Replaced belt and motor. Tested unit and unit is functioning properly. No noise. Job complete

"Arrived on site and replaced fan blade diagnosed by previous technician, recommended that homeowner allow 24 hours for refrigerator to cool properly before adding food, job complete"

Arrived onsite for unit having a dent on the door and scratches on Handle. Looked at unit saw dent on the door and scratches. Replaced door and handle. No issues at this time. Job complete

"Arrived on site ,replaced control board . Ran calibration and diagnostics wash. All checked normal . No water leaks detected at time of service. Job complete."

Arrived on site to diagnose microwave with no power. Was originally buzzing and popping breaker. Found high voltage system failed as well as filter board. Ordering high voltage system parts and filter board. Customer will contact us to schedule when available. ; ordrng 1 WPW10531156 (Filter Board)

Arrived onsite for PEX microwave. I replaced the microwave and had to drill new holes for the screws because I could not get it aligned with the old holes. I tested the unit and it is working as designed at this time. Job complete.

"Arrived on site to inspect dishwasher not operating. Upon further inspection, I found the unit non responsive. Tested voltage at the junction box and got 125V. Removed the outer door panel and tested voltage at the control and got 125V. Unplugged the UI from the control and closed the door and the drain pump came on so I know the control is good. I plugged the UI back in and the UI began to operate but would not let me start up diagnostics. I unplugged the UI again and plugged it back in and was able to get the unit into diagnostics. Found error code F2E1-stuck key. I removed and replaced the UI console and retested and unit is operating as designed. No water leaks observed during service, job completed."

Arrived onsite to install previously diagnosed parts. I installed the sump and motor. I tested the unit and it is working as designed. No leaks were detected during time of service. Job complete.

"Arrived on site for a washer not spinning. Upon arrival the customer stated the real issue was the unit will intermittently just stop on wash and not continue. I put the unit into diagnostics mode and found no stored error codes. I ran a test cycle on the unit and it ran as designed and threw no error codes. I manually activated each component and each component ran as designed. I called techline and spoke to Leon and received SR# 7730397915. Leon recommended no part replacement and that it appears the unit is running as designed. He advised to make the customer aware of proper load size, soap usage, and loading the unit. I advised the customer of this. The unit at the time of service is working as designed. Call complete."

"Arrived on site for ice machine intermittently not working. The customer stated that the unit will start after a few days and stop after a few. The prior time I was here I found a small drip from the drain tube in the back and water was getting on the grounding wire. This time I could not replicate the leak, however there was still a small amount of water back there. It appears to be condensation dripping from the drain tube. I called techline and spoke to Andrew and kept same SR# 7730322473. Andrew advised replacing g the external drain pump and this can cause the intermittent issue. I replaced the pump and tested the unit. The unit is working as designed. Call complete."

"Arrived on site to diagnose refrigerator with slow water dispensing. Ran unit and saw a dribble coming out of the dispenser. Checked and also found a drip coming from filter head. Replaced filter head and ceiling valve to resolve. Retested and the drip was gone, but pressure is still very low. Ordering rear valve and line from valve to filter head. . ; ordrng 1 W10865826 (Valve - Rear)"

Arrived onsite for unit not cooling. Heard the click from the start device but the the compressor was really loud for less than 5 seconds then shutoff. Called Techline. Had me check continuity to the compressor. Found that the on compressor continuity was jumping every where. Said to the compressor was bad and a new sealed system is needed. Spoke with CS. Could not submit a sealed system check list because of no internet in the building. Office to reschedule ; ordrng 1 W10836706 (evaporator) and 1 W10843121 (filter dryer) and 1 WPW10507886 (compressor)

Arrived on site for THE UNIT IS NOT COOLING/FREEZING AT ALL IN EITHER COMPARTMENT AGAIN. Found RC evaporator cover frozen solid with frost. Attempted to remove the evaporator cover but due to the amount of frost build up it could be damaged. Also found the drain tube had a small gap that will need to have silicone applied to prevent air leaks. Explained to customer the fridge would need to defrost for 48 hours with the doors open and towels down around fridge to prevent water damage to their floors. The evaporator thermistor may need to be relocated and the drip pan was clearly bowed causing the frost build up. We will need to return with shims to shim drip pan. Im placing all the parts I came with today to return with on next visit JIC. ; O-emld tckt

"Arrived on site for ice complaint. Ice dropping on one side of bin,found no obstruction or issues with icemaker or slide,removed ice maker cover.

"Arrived on site to inspect washer not draining. Upon further inspection, I found the unit unplugged. Plugged unit in and the drain pump came on making a lid humming noise. Removed the remaining water from the tub and removed and replaced the drain pump and tested. Unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site to test unit for not enough vent tube on wall to connect vent tube to. Advised customer to get with contractor with issue.Job complete.

"Arrived on site to test unit for center burner constantly sparking. Found harness clip not seated correctly on valve causing unit to continually spark when lit. Set harness and clip correctly. Tested unit, unit works good. No leaks detected. Job complete."

Arrived on job for complaints of door opening mid cycle. Found the dishwasher not level adjusted level so door closing properly. Still not holding properly checked hinge and left hinge damaged. ; ordrng 1 WP8534853 (door hinge) and 1 WP8534854 (door hinge)

"Arrived on site for no cool. Found no lights in fresh food,unit not powering on and ui with no power,diagnosed a defective main control,replaced main control powered unit on all lights working unit powered on and started cooling down."