Service History 907 - Appliance Express

Near Kyle, TX 78640

Jacob

Job Details: 10/30/2020

RANGE WHIRLPOOL WOD51EC0HS02 Arrived onsite for fan to unit turning on when door is opened. Checked error codes to unit. Did not find any error codes. Unit working as designed. No issues at this time. Job complete

Near Austin, TX 78734

Richard

Job Details: 10/30/2020

DISHWASHER WHIRLPOOL JDB9200CWX3 Arrived onsite for the top rack coming off track. During testing found that the plastic clip on the adjusters have broken off. Replaced adjusters and dishwasher tested fine. Complete

Near Round Rock, TX 78664

Jimmy J.

Job Details: 10/30/2020

RANGE WHIRLPOOL WFE525S0JS0 Arrived on site for The door of the oven in my electric range is not closing. Looks the The right side door hinge is broken. Found spring hinge damaged. Replaced with new spring hinge. Opens and closes as designed. Job completed.

Near Jarrell, TX 76537

Tyler

Job Details: 10/30/2020

MICROWAVE WHIRLPOOL WMH31017HS6 "Arrived on site for microwave that customers heard a pop noise and it would not turn on after that. Upon arrival I found that the power outlet was giving 120 V but the thermal fuse located on the noise filter had blown. The hardware and thermal fuses as well as door switches etc. and cannot find any issues with any of the parts not passing continuity or ohms test. After installing the thermal fuse I did however find that even though the interlocks had passed a continuity test they were shorting out on themselves internally wants power was re-supply to the microwave and it caused the new fuse to blow out we will need to return with a new thermal fuse as well as the upper and lower lock assemblys. .; ordrng 1 W1013793 (THRML FUSE) and 1 W11433682 (INTERLOCK UPPER) and 1 W11433683 (INTERLOCK LOWER)"

Near Round Rock, TX 78665

Jimmy J.

Job Details: 10/30/2020

RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site to install previously diagnosed parts. Installed oval burner and all ports around the plate had flame. Job complete.

Near The Hills, TX 78738

Richard

Job Details: 10/30/2020

DISHWASHER WHIRLPOOL KDTM404KPS0 Arrived onsite for the dishwasher front panel dented. During inspection of the new panel found that the was damaged. Reordered panel and office to schedule ; ordrng 1 W11416371 (FRONT PANEL)

Near Austin, TX 78747

Leonardo

Job Details: 10/30/2020

OVEN WHIRLPOOL WFG525S0JS0 Arrived on site to test unit for oven not igniting test unit and found bad ignitor. Replaced ignitor test unit and unit test good job complete.

Near Salado, TX 76571

Tyler

Job Details: 10/30/2020

REFRIGERATOR KITCHENAID KSSC42FTS04 Arrived on site for refrigerator that was not cooling properly. Upon arrival the customer stated that he did notice that the evaporator and condenser fans are both running and all the lights appear to be functioning as designed as well as the displays but he noticed that he had not heard the compressor run in a few days upon arrival I checked the power supply going from the power outlet to the main on and off switch as well as to the main control and all other sub control boards in the unit. This is what I found at the inverter box that controls the compressor was smelling like burnt plastic and was receiving 120 V but was not sending any voltage to the compressor itself. I did Im out the compressor and turn the schematics the compressor was supposed to home at seven homes and after verifying its on writing I found that it was sitting right at seven homes exactly. ; ordrng 1 W10629033 (INVERTER BOARD)

Near Temple, TX 76502

Job Details: 10/30/2020

DRYER WHIRLPOOL WED7500GC0 Arrived on site and installed previously ordered parts.Removed and replaced the catch and strike.Reassembled and tested the dryer with clothes and unit tested as designed.Job complete

Near Austin, TX 78735

Kevin

Job Details: 10/30/2020

ICE MACHINE KITCHENAID KUIX505ESS2 "Arrived on site and found ice machine is now producing ice versus last visit, customer is concerned that there is too much being produced and replaced bin thermistor to ensure correct operation, job complete"

Near Salado, TX 76571

Tyler

Job Details: 10/30/2020

OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site for a wall oven that would light up on the display but would not turn on ever since the customer bought the house two weeks ago. Upon arrival I ran a diagnostic But could not find any error codes indicating a hardware or software failure then disassemble the unit and traced the power supply as the issue back to the main outlet to the oven the power supply was only receiving between 70 and 102 V and was not even getting half of the voltage it needed in order to operate the oven properly. I informed the customer that they would have to get electrician out there to verify the integrity of the power supply before we could continue further with the oven but while I was on site I did diagnose and check the hardware components in the unit, everything else was functioning as designed so as soon as the customer gets an electrician out for the oven everything should work great. Call complete"

Near Killeen, TX 76542

Job Details: 10/30/2020

RANGE WHIRLPOOL WFE525S0HV0 Arrived on site and inspected range F6E1 error.Confirmed the complaint and checked P3 connector and removed and replaced the oven sensor.Reassembled and unit heats up without errors.Customer satisfied Job complete

Near Temple, TX 76502

Tyler

Job Details: 10/30/2020

COOKTOP WHIRLPOOL KFGU766VSS02 "Arrived on site for cooked up that was not igniting the middle burner every single time you turn the ignition on. Upon a rival I was able to verify that the spark module is working as designed and all the other burners are getting the proper power supply I found that the sparker and spark wires that connect the spark to the module are both losing their continuity and not allowing the electricity to pass to the end of the sparker is needed. We will need to return with a new sparker wiring assembly as well as spark module In order to complete the repair. .; ordrng 1 WP8286829 (SPARK MODULE) and 1 WPW10398577 (SPARKED)"

Near Waco, TX 76708

Jonathan M

Job Details: 10/30/2020

WASHER WHIRLPOOL WTW5000DW1 "Arrived on site for a washer that wont start a cycle. Inspected unit and work area. Placed unit in service diagnostics and found an F5 E3 (lid unlock fault), F5 E1 (lid switch fault), F5 E2 (lid lock fault), and F2 E1 (UI stuck hey) error codes. Attempted to unlock the lid and unit was not unlocking. Replaced latch and tested unit. Unit is working as designed. Call complete."

Near Waco, TX 76712

Jonathan M

Job Details: 10/30/2020

WASHER MAYTAG MHW6630HW0 "Arrived onsite to install previously diagnosed parts. Inspected unit and work area. Replaced control panel and tested unit. Unit operated as before and did not light up if the knob was turned in the off position. I called Techline and spoke to Scott SR# 7729172087. He advised that her user care guide may be a misprint and it may not be a functional feature for her washer type.

Near Moody, TX 76557

Jonathan M

Job Details: 10/30/2020

VENTHOOD JENN-AIR JXT9136CDP Arrived onsite for a vent hood that wont power on the lights unless pressed multiple times occasionally. Inspected unit and work area. Tested like function and found customers complaint with lights not properly functioning on the top control panel. .; ordrng 1 49001214 (CONTROL PLATE BUTTON) and 1 49001239 (CONTROL BOARD)

Near Salado, TX 76571

Tyler

Job Details: 10/30/2020

WASHER MAYTAG MVWB765FC4 Arrived on site for washer making a thumping noise anytime it would go into agitation mode according to the customer. I thought arrival into the diagnostic mode but could not find any error codes are indicated any kind of hardware or software issue so I ran a test cycle on Phil agitation drain and spin and I immediately found during the Agitation cycle that the gear casing was internally rubbing against its interior parts causing the rotor and stater motor not spinning correctly either I ended up replacing the rotor and stater motor as well as the gear case and reassembled unit and found everything was now functioning as designed with no leaks before during or after the repair inform customer that the machine is ready for use and if they have any issues to contact us. Call complete

Near Belton, TX 76513

Job Details: 10/30/2020

WASHER WHIRLPOOL WTW5000DW3 "Arrived on site and to install previously ordered parts.Found the wash plate came off with a little force.Removed and replaced the gearcase, cam, washplate and drive hub.Calibrated the unit and unit tested as designed.No leaks detected at the time of service.Job complete"

Near Waco, TX 76705

Jonathan M

Job Details: 10/30/2020

DRYER AMANA NED4655EW1 "Arrived on site for a dryer that is not starting a cycle. Inspected unit and work area. Found dryer light not coming on when door was opened. Check voltage at the terminal block and found 120 V going from L1 to neutral and L2 to neutral. However, found one vault going from L1 to L2. Tested voltage at the wall and confirmed same voltage. Checked voltage at the timer and found no voltage going to the timer. Advised customer to have an electrician come out to check her plug and breaker. Checked thermal fuse, cut off, and element and all had continuity. Unit is working as designed. Call complete."

Near Killeen, TX 76543

Job Details: 10/30/2020

MICROWAVE AMANA AMV2307PFW3 Arrived on site to install previously ordered part.Removed and replaced the microwave door.Unit tested as designed.Job complete

Near , TX 78620

Brandon

Job Details: 10/30/2020

OVEN WHIRLPOOL WOS51EC0HS02 "Arrived on site for customer complaint of console going blank, found power supply harness faulty, ordering harness. ; ordrng 1 W11233570 (harns-wire)"

Near Georgetown, TX 78626

Andy

Job Details: 10/30/2020

RANGE WHIRLPOOL WFE525S0JS0 Arrived on site to install previously diagnosed wire harness and control. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.

Near Georgetown, TX 78628

Cliff

Job Details: 10/30/2020

WASHER WHIRLPOOL WTW5000DW1 Arrived on site to diagnose a washing machine that is not spinning properly. Tested unit and found out of balance error saved in control. Tested operation of unit and found no other failures or ab normal operation at this time. Advised homeowner on best loading procedures to prevent out of balance loads. No further repairs are needed and no leaks were found at time of service.

Near Granger, TX 76530

Andy

Job Details: 10/30/2020

WASHER MAYTAG WTW7000DW0 "Arrived on site for washer not draining properly and panel issues. Tested and inspected unit and found failed drain pump and controls. Will need to replace drain pump, control and UI to properly complete repairs. No repairs are to be done at this time. No water leaks present at time of service.

Near Georgetown, TX 78626

Andy

Job Details: 10/30/2020

DISHWASHER WHIRLPOOL WDF540PADM3 Arrived on site to install previously diagnosed control. Removed failed part and replaced with new. Tested unit and found little improvement. Removed kick plate and checked wiring and found connection for drain pump on inlet valve and connection for inlet valve on drain pump. Removed connections and placed in correct spots. Tested unit and all operations are normal. No water leaks present at time of service.

Near Austin, TX 78747

Leonardo

Job Details: 10/30/2020

RANGE WHIRLPOOL WFE525S0JS0 Arrived on site to test unit for damaged panel. Replaced panel test unit and unit test good job complete.

Near Austin, TX 78735

Luis

Job Details: 10/30/2020

REFRIGERATOR JENN-AIR JF42NXFXDE02 arrived on site for moisture in freezer section. Found slight gap at gasket,adjusted freezer door,checked door seal good,gasket sealing correctly to cabinet."

Near Marion, TX 78124

Noah D

Job Details: 10/30/2020

REFRIGERATOR KITCHENAID KRFC704FSS00 "Arrived on site to inspect fridge for not cooling freezer section, upon inspection found the lower fan intermittently starting, tested for resistance on fan and it was good, ordering inverter box and control per service pointer. Office to reschedule ; ordrng 1 W10789113 (CONTROL ) and 1 W10918848 (INVERTER)"

Near San Marcos, TX 78666

Andrew

Job Details: 10/30/2020

OVEN WHIRLPOOL WOS51EC0AS04 Arrived on site to test unit for no power. Found bad thermal fuse preventing rest of the unit from receiving voltage..; ordrng 1 WPW10545255 (fuse-thrml)

Near Kyle, TX 78640

Jacob

Job Details: 10/30/2020

WASHER WHIRLPOOL WTW4816FW2 Arrived onsite for unit not starting any cycles. Plugged in the unit. Found that the drain motor will not stop running. Ordered parts. Office to reschedule.; ordrng 1 W10775446 (pump-water) and 1 W11101101 (cntrl-elec)

Near Austin, TX 78747

Leonardo

Job Details: 10/30/2020

RANGE WHIRLPOOL WFE525S0JS0 Arrived on site to test unit for damaged cooktop. Replaced cooktop test unit and unit test good job complete.

Near Canyon Lake, TX 78133

Andrew

Job Details: 10/30/2020

WASHER WHIRLPOOL WFW92HEFC0 "Arrived on site to test unit for error code f1e1(ACU error). Was not able to complete diagnostic tests without error code issue on different component activations. Verified ACU was receiving proper voltage. Verified power filter was good on input and output sides. Replaced ACU per tech line, tested unit, unit works good. No leaks detected.

Near New Braunfels, TX 78130

Andrew

Job Details: 10/30/2020

WASHER WHIRLPOOL MVWB765FW3 "Arrived on site to test unit for tripping breaker. Found drain pump struggling to drain and would trip breaker. Replaced drain pump, tested unit, unit works good. No leaks detected. Was no able to replicate issue once new drain pump was installed. Noticed unit is connected to a GFCI breaker. Per tech line issue can be from GFCI breaker. Sr7729164849"

Near Austin, TX 78735

Luis

Job Details: 10/30/2020

REFRIGERATOR WHIRLPOOL GI6FARXXY08 "Arrived on site for no ice. Diagnosed a defective icemaker,replaced icemaker with updated icemaker kit,powered unit on icemaker ran through a cycle and filled with water"

Near Round Rock, TX 78681

Jimmy J.

Job Details: 10/30/2020

COOKTOP WHIRLPOOL CVGX2423W Arrived on site for burners not igniting and constant clicking. I removed all the caps and there was caked on grease and soot that had been there for years. After cleaning all plates and igniters the clicking went away and the flames were all lighting. Job completed.

Near New Braunfels, TX 78133

Andrew

Job Details: 10/30/2020

REFRIGERATOR WHIRLPOOL WRF954CIHZ00 "Arrived on site to replace icemaker from previous diagnosis. Replaced icemaker, tested unit, unit works good. Verified fill tube was not frozen and heater wires were intact. No leaks detected. Job complete."

Near Canyon Lake, TX 78132

Noah D

Job Details: 10/30/2020

DISHWASHER WHIRLPOOL WDF330PAHB2 "Arrived on site to inspect dishwasher for not operating correctly

Near New Braunfels, TX 78130

Noah D

Job Details: 10/30/2020

MICROWAVE WHIRLPOOL WMH32519HB4 "Arrived on site to inspect microwave for a broken lightbulb, upon inspection found the cracked bulb in the socket, replaced bulb and tested. All functions returned. Complete"

Near Austin, TX 78749

Kevin

Job Details: 10/29/2020

WASHER MAYTAG MAH6700AWW "Arrived on site and inspected washer and found customer is experiencing ND error code. Disassembled washer and inspected drain pump and didnt find any debris my dream pump is not running.

Near Liberty Hill, TX 78642

Chase

Job Details: 10/29/2020

RANGE WHIRLPOOL WFG540H0ES1

Near Austin, TX 78701

Leonardo

Job Details: 10/29/2020

DISHWASHER WHIRLPOOL WDF518SAHM0 Arrived on site to test unit for unit giving f4 erro. Found water at bottom turned unit on and found drain gray hose coming of connection. Secured connection test unit and no leaks present job complete.

Near Kyle, TX 78640

Robert

Job Details: 10/29/2020

REFRIGERATOR KENMORE 106.556064 Arrived on job for complaints of not cooling. Found freezer working properly but refrigerator warm. Return air vent blocked air not flowing properly. Refrigerator return vent not a serviceable item. No repair available to remedy issue.

Near Kyle, TX 78640

Robert

Job Details: 10/29/2020

RANGE FRIGIDAIRE BGGF3042KFG Arrived on job for complaints of center burner not working. Found the burner vent blocked not allowing gas to flow properly. Will need to replace burner. Parts not shipped on first visit. ; saved tckt

Near Austin, TX 78749

Kevin

Job Details: 10/29/2020

REFRIGERATOR WHIRLPOOL WRF540CWHZ02 "Arrived on site and inspected refrigerator and found left door isnt closing properly, adjusted lower feet until it is acceptably level and is operating properly. No water leaks detected at time of service, job complete"

Near Whitney, TX 76692

Jonathan M

Job Details: 10/29/2020

MICROWAVE WHIRLPOOL WMH31017HZ3 "Arrived on site for a microwave that was not heating. Inspected unit into work area. Customer advised that the unit does heat but that intermittently she has an issue with the microwave making a clicking sound and then turning itself off. Tested the microwave several times using a coffee cup filled with water and unit ran as designed. Customer advised that she had noticed these two plastic covers on the top of her microwave that advised to remove them prior to use and did not know if that would be causing her issue. Found to vent covers sitting over the top of the vet and causing the door not to close fully. I advised her that that very well couldve been the issue. I called Techline and spoke to Leon SR# 7729159202. He advised that because the issue was happening only 20% of the time, it would indicate that there was a restriction with the doorlock causing the microwave relay to flicker on and off. He advised for me to not make any further repair and t

Near Austin, TX 78724

Matthew

Job Details: 10/29/2020

REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Arrived onsite for items freezing in the fresh food compartment. Upon inspection found food packages blocking proper air flow ventilation. Instructed customer on proper placement of food items and not allowing plastic packaging to fall behind drawers and block vents. RC and FC tested good evaporator was good. Damper door is functioning correctly and evaporator fan is functioning correctly. No other issues at this time. Job complete

Near Kyle, TX 78640

Richard

Job Details: 10/29/2020

WASHER WHIRLPOOL WTW4955HW1 Arrived onsite for the washer not working. During inspection found that the washer is not hooked up to water or electric.

Near Blanco, TX 78606

Brandon

Job Details: 10/29/2020

OVEN KITCHENAID KOSE500ESS04 "Arrived on site for customer complaint of error code and UI not responding, found failed console, ordering console.

Near Georgetown, TX 78633

Tyler

Job Details: 10/29/2020

WASHER MAYTAG PAV2300AWW "Arrived on site for a washer that was not allowing water temperature selection to work properly and long the proper water filter with a customer would activate cold or hot. Upon arrival customer also stated that she noticed that the unit was no longer spinning the clothes there in the last cycle as well as ahead before. After disassembling the unit and accessing the water valve I found that the timer was receiving and sending 120 V to and from the timer to the valve. I ran few fill tests while switching between cold,hot,warm temps and never once found a portion of the valve not working as it was designed. Each silonoid functioned in accordance with its selected water temp. I did however find that the transmission and transmission assembly over all was no longer grabbing and spinning the tub correctly during its end cycle. I was able to fully stop and hold the inner tub and then activating spin and the tub wouldnt budge unless it was released by hand to be ab

Near Round Rock, TX 78665

Jimmy J.

Job Details: 10/29/2020

OVEN WHIRLPOOL WOS31ES0JS00 "Arrived on site for oven Oven locked up after self clean-SAYS HEAT SENSOR NEEDS REPLACED. Upon arrival found control dead after customer did a self clean. Ordering thermal fuse, TOD, and blower just in case ; ordrng 1 W11245567 (blower) and 1 WP4449751 (thrmst-fix) and 1 WPW10545255 (fuse-thrml)"

Near Austin, TX 78738

Robert

Job Details: 10/29/2020

REFRIGERATOR KITCHENAID KSSC42QVS02 Arrived on job for complaints of not dispensing water. Found switch trigger fine but control not sensing it. Will need control to complete. ; ordrng 1 WPW10151236 (cntrl-elec)

Near Austin, TX 78731

Luis

Job Details: 10/29/2020

ICE MACHINE KITCHENAID KUIS15NRTB1 "Arrived on site for thin ice. Diagnosed water leaking from reservoir to pump connection,adjusted reservoir to pump connection ran diagnostics test passed,changed setting to no delay and changed ice thickness"

Near Pflugerville, TX 78660

Scott

Job Details: 10/29/2020

COOKTOP WHIRLPOOL WCG55US0HS00 Arrived on site for yellow flame . Found small yellow tips on a few of flames due to food partials on and underneath burner caps and head . Cleaned up caps and heads . Flames are normal . Instructed customer to clean periodically. No gas leaks detected at time of service. Job complete

Near Georgetown, TX 78633

Cliff

Job Details: 10/29/2020

WASHER WHIRLPOOL WFW75HEFW0 "Arrived on site to diagnose a washing machine that is not completing cycles. Homeowner has already had electrician resolve breaker issue. Unit still giving water level error. Tested unit and found suds present in diagnostic cycle with no soap added to machine. Advised homeowner on due diligence using cleaning cycles and lessening soap amounts until previous soap residue is washed out of machine. Overtime this issue will stop happening, but will continue until preview residue is gone.. Water level system is functioning properly and no leaks were found at time of service."

Near Fort Hood, TX 76544

Job Details: 10/29/2020

WASHER WHIRLPOOL WTW5000DW2 Arrived on site and inspected washer making loud noises during filling.Confirmed the complaint and found the pipes were the cause of the noises.Also discovered the cold water supply was almost non existent filling slower than required pressure.Customer will contact housing to get the issues corrected.

Near Austin, TX 78724

Matthew

Job Details: 10/29/2020

RANGE WHIRLPOOL WFE770H0FZ2 Arrived onsite for range display not on and no oven function. Tested unit for incoming voltage and unit tested good. Followed voltage to control board but could not trace voltage compared to wiring diagram. Call tech line for assistance SR#7729154492. Turn out to be miswired from factory. Made adjustments and function was restored to control and bake. Job complete.

Near Pflugerville, TX 78660

Jimmy J.

Job Details: 10/29/2020

RANGE WHIRLPOOL WFG525S0JS0 "Arrived on site for OVEN CLICKING - NOT HEATING stated he didnt know what was causing this issues. He did change some parts on the back of the range.Miss stated that the unit seemed to fail more at a higher temps. Tested the oven at 425 degrees and found the oven lit instantly when cold, but after reaching preheated temp it would spark sometimes and wouldnt light. Changed the setting on the air shutter to get the right gas air mixture. Now unit lights on first click and is working as designed. Call complete."

Near Crawford, TX 76638

Jonathan M

Job Details: 10/29/2020

COOKTOP KITCHENAID KICU509XSS00 Arrived on site to install a display and module for a customer. Customer had received parts through KitchenAid and had a fire company that came out to diagnose the problem. Found one of the fuses blown on the module causing no power. Replaced module and display at customers request and program the unit tested unit and unit is working as designed. Call complete.

Near Blanco, TX 78606

Brandon

Job Details: 10/29/2020

REFRIGERATOR WHIRLPOOL KRFC300ESS01 "Arrived on site for customer complaint of knocking noise, found noise coming from water line and power cord hitting against back of cabinet, I taped lines to secure to cabinet, unit tested good."

Near Dripping Springs, TX 78620

Richard

Job Details: 10/29/2020

DISHWASHER KITCHENAID KUDE70FXPA5 "Arrived onsite for the dishwasher not working properly. Ran diagnostics and found that the sump and pump is not working properly and the drain pump is struggling to drain. Found error codes for the sensor. But also found that the sump is super dirty and has a lot of build up which is causing a lot of the issues. Will need to replace sump and pump, drain pump, filter, sensor.Customer accepted service. Ordering parts and office to schedule. ; ordrng 1 W10872845 (filter) and 1 WPW10705575 (sensor)"

Near Austin, TX 78704

Jacob

Job Details: 10/29/2020

REFRIGERATOR KITCHENAID KSCS25INSS01 Arrived onsite for unit not making ice. looked at ice maker. Noticed that the ice maker was stuck and had old ice cubes in the maker. Replaced ice maker. Told customer to give unit a few hrs till new ice is being made. No issues at this time. Job complete

Near New Braunfels, TX 78130

Andrew

Job Details: 10/29/2020

DRYER AMANA NED4655EW1 Arrived on site to test unit for not drying. Found unit is heating properly. Unit is not getting proper ventilation. Informed customer venting leading to exterior needs to be cleared for unit to operate as designed. Thermal and cutoff tested good. Element tested good. Removed vent duct from unit and showed customer it was venting properly. Connected vent and showed her how it is not venting properly. Job complete.

Near New Braunfels, TX 78132

Noah D

Job Details: 10/29/2020

REFRIGERATOR KITCHENAID KBFS25ETSS00 "Arrived on site to inspect Fridge for broken railing , Upon inspection found the upper piece of rail broken, replaced railing and found no issue with new railing, replaced bulb

Near Austin, TX 78729

Wesley

Job Details: 10/29/2020

REFRIGERATOR FRIGIDAIRE LGHS2665KF1 Arrived onsite and found slow ice accumulation in just the fan space. Removed ice. Unit is now operating quietly. Advised customer on repair. All checks good.

Near New Braunfels, TX 78130

Noah D

Job Details: 10/29/2020

WASHER GE GUD24ESSJ0WW "Arrived on site to inspect washer for pulling clothes, upon inspection found the control not allowing enough water in unit. Replaced control but during repair lid lock cracked due to lid falling, ordering lid lock, please place on route ASAP. ; ordrng 1 WH44X10288 (LID LOCK )"

Near Leander, TX 78641

Kayman

Job Details: 10/29/2020

DISHWASHER FRIGIDAIRE FFBD2406NW9B Arrived onsite for dishwasher not advancing through cycles or filling. Upon putting the unit into diagnostics I found the unit filling washing and working as designed. I could not recreate a failure so I accessed the control board behind the out door panel and I noticed a slight discoloration on the door latch connection. After looking closer I found the connector had a bad burn on it and had melted to the metal probe on the latch its self. This would cause the intermittent issue with the unit not advancing through cycles. I trimmed back the wires and replaced the insulated connectors. I installed a new latch with the new connectors and retested the unit. The unit is working as designed at this time and no leaks were detected during time of service. Job complete

Near Marble Falls, TX 78654

James

Job Details: 10/29/2020

REFRIGERATOR WHIRLPOOL WRS321SDHZ05 Arrived on site and tested operation. Found evaporator completely frosted over. Tested defrost in diagnostics and found to function. Tested thermistor and found to be in range at room temperature and harness tests good. Unit will need both controls and thermistor to repair. ; ordrng 1 W11196400 (cntrl-elec) and 1 W11214887 (cntrl-elec) and 1 WPW10384183 (thermistor)

Near New Braunfels, TX 78130

Noah D

Job Details: 10/29/2020

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to inspect fridge and install icemaker, upon inspection found the icemaker given was not the correct icemaker, ordering correct icemaker. Office to reschedule ; ordrng 1 W11232541 (ICE MAKER )"

Near New Braunfels, TX 78132

Noah D

Job Details: 10/29/2020

DRYER WHIRLPOOL WED5000DW2 "Arrived on site to inspect dryer for loud noises during operation, upon inspection found the wheels squeaking and pulley making a weird noise, replaced all wheels and pulleys, no problems found. Complete"

Near New Braunfels, TX 78130

Noah D

Job Details: 10/29/2020

DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Arrived on site to inspect dishwasher for not draining, Upon inspection found the drain pump Clogged and hose low in sink, replaced drain pump and positioned hose and all functions returned. Complete"

Near New Braunfels, TX 78130

Andrew

Job Details: 10/29/2020

COOKTOP JENN-AIR JIC4430XS00 "Arrived on site to test unit for error code F47. Found fuse blown and a burnt/broken connection. Replaced module, tested unit, unit works good. Customer did install the 3/16 vent gap recommended on last visit. Job complete."

Near New Braunfels, TX 78130

Noah D

Job Details: 10/29/2020

ICE MACHINE JENN-AIR JIM158XYCX1 "Arrived on site To inspect icemaker for not making ice, upon inspection found the valve Not opening when calling for water, replaced valve after quoting customer and all functions returned, Complete"

Near Temple, TX 76502

Tyler

Job Details: 10/29/2020

WASHER SAMSUNG WF45K6500AV/A2 Arrived on site for washer leaking during the final rinse and spin cycle according to customer. But arrival I ran a few different test cycles both in the Phil agitation and rinse and spin Sections of the cycle and initially could not find any indication that there is any kind of leak I didnt disassemble the unit and looked within the interior of the front back and top as well as bottom of the unit but there are no water trails or indications of hard water or sediment debris left over from previously leaking areas. I did however see that there was a lot of dog hair and debris around the door seal of the washer door and I did clear away the debris and instruct customer just to keep an eye on the next little laundry and see if it does continue leaking after this I ran a few more test cycles but still cannot get the washer to leak at any given point. I instructed the customer on a set of clothing cycle she can run the unit on that wood optimize the chances of

Near Austin, TX 78732

David Z

Job Details: 10/29/2020

WASHER WHIRLPOOL WFW95HEDC0 "Arrived on site to diagnose washer leaking water during the affresh cleaning cycle towards end of cycle. Customer says they will see a small amount of water under the unit after its been running that cycle for a while. Source of the leak is likely moisture or suds coming out the vent after its been churning. Unit is stacked in the master closet, with 3/4 inch recess in the floor. For full diagnosis will need 2 techs to unstack and move the unit out, tech(s) will need to be strong and have floor skids and shoe covers ready. Unit will require some effort to move out of the recess. Since this only happens during cleaning cycle, its likely just water and sud buildup in the vent hose from, the long cycle. Ordering a deflector, fan, and trap in addition to todays supplied parts. SR finding part # for deflector. Need AUTHO and 2 man to continue. Customer request DZ be one of the techs, but 2 stronger techs may be ideal. Office informed of the situation. ; ordr

Near Morgan, TX 76671

Jonathan M

Job Details: 10/29/2020

REFRIGERATOR WHIRLPOOL WRX986SIHZ01 "I called Whirlpool Techline and spoke to Ed SR# 7729162695. He had me do a video chat wi5 him and decided the issue was with the ice box and issues with the seals. He had me order the icebox, insulation, facia, and cover for full repair. Ordering parts in office will need to contact customer about reschedule date due to out of stock parts.; ordrng 1 W11242954 (box-ice) and 1 WPW10280983 (insulation) and 1 WPW10280988 (gasket) and 1 WPW10320706 (gasket) and 1 WPW10553630 (escutcheon) and 1 WPW10598013 (cover)"

Near Austin, TX 78737

Leonardo

Job Details: 10/29/2020

VENTHOOD KITCHENAID KVUC600JSS0 Arrived on site to test unit for unit making loud noise. Test unit and found noise coming from blower. Ordering new blower office o reschedule. ; ordrng 1 WPW10293966 (BLOWER )

Near Horseshoe Bay, TX 78657

James

Job Details: 10/29/2020

RANGE WHIRLPOOL RF374PXDQ1 Arrived on site and tested operation. Found temperature display on control no longer working and only time display works. Also found inner door glass has broken. Control shows not available and office will need to submit to warranty for availability. ; ordrng 1 3195183 (CONTROL WHT) and 1 WP3169203 (glass-door)

Near Cedar Park, TX 78613

David S

Job Details: 10/29/2020

DRYER WHIRLPOOL WED8000DW4 "Arrived on site for dryer not heating. I inspected the unit and work area. I found fault code F4E3 restricted air flow. I put the unit through the service test and found nothing being reported. I replaced the control and tested the unit again. The unit is tumbling heating and blowing. I spoke to the customer about having the vent cleaned out, as a clogged vent can cause the sensor drying to take longer to work due to bad air flow. I recommended having vent wizard come out and clean the vent. Job complete."

Near San Marcos, TX 78666

Andrew

Job Details: 10/29/2020

WASHER MAYTAG MVW6230HW0 Arrived on site to test unit for leaking water. Put unit into diagnostics and ran diagnostic cycle. When unit went to drain water was pouring from drain pipe in wall. Unit is working as designed. Customer was able to see issue was with drain pipe and not the unit. Job complete.

Near Jarrell, TX 76537

Tyler

Job Details: 10/29/2020

DRYER MAYTAG MED5630HW1 Arrived on site for a dryer that was making a grinding noise whenever customers run a dry cycle. Upon arrival I ran a diagnostics check but found no errors indicating hardware/software failures. I disassembled unit and found that the front of the drum was damaged and bent causing it to rub against the front bulk head and grind the felt protection away. Front Bulk and and drum both need replacement in order to prevent issue from getting worse. Office to reach due to parts being out of stock ; ordrng 1 W10508188 (DRUM FULL ASSEMBLY ) and 1 W10673493 (FRONT BULKHEAD)

Near Pflugerville, TX 78660

Scott

Job Details: 10/29/2020

COOKTOP JENN-AIR JEC3430HS00 Arrived on site for switch light not working . Found light harness failed . Ordering harnes . Call to set return.; ordrng 1 W11129322 (harns-wire)

Near Austin, TX 78738

Luis

Job Details: 10/29/2020

REFRIGERATOR KITCHENAID KSSC48QVS06 Arrived on site for not dispensing ice. Diagnosed auger motor seized due to moisture in motor unit will need a new aug motor. ; ordrng 1 W10271509 (MOTOR. )

Near Austin, TX 78746

Kevin

Job Details: 10/29/2020

ICE MACHINE KITCHENAID KUIX505ESS1 "Arrived on site and inspected ice machine and found it is quiet, no excessive noise at this time. Removed lower panel and cleaned dust buildup from condenser. Sent customers video of noise to CS and video of it running now quietly.

Near Mustang Ridge, TX 78610

Richard

Job Details: 10/29/2020

REFRIGERATOR WHIRLPOOL WRS325SDHZ04 Arrived onsite for the refrigerator making a noise. During testing found that the noise is coming from the compressor which is normal. So no issues found at this time.

Near Dripping Springs, TX 78620

Brandon

Job Details: 10/29/2020

REFRIGERATOR FRIGIDAIRE LFHT1817LB4 "Arrived on site for customer complaint of unit not working.

Near Bastrop, TX 78602

Andy

Job Details: 10/29/2020

RANGE FRIGIDAIRE LFEF3017LMB Arrived on site for range burners staying on high. Tested and inspected unit and found failed burner switches. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.

Near , TX 78738

Robert

Job Details: 10/29/2020

RANGE WHIRLPOOL WCG55US0HS00 Arrived on job to replace previously diagnosed parts. Replaced grates.

Near , TX 78738

Robert

Job Details: 10/29/2020

WASHER WHIRLPOOL WFW5620HW2 Arrived on job to replace hot water valve. After replacement test operation. No leaks detected at time of service.

Near Luling, TX 78648

Luis

Job Details: 10/29/2020

REFRIGERATOR KITCHENAID KBFS20EVMS13 "Arrived on site for no ice. Icemaker not running through a forced cycle diagnosed a defective icemaker,installed a new water filter and icemaker powered unit on icemaker ran through a cycle and filled with water. used 1 W10884390 (ICEMAKER) from stock"

Near Dripping Springs, TX 78620

Richard

Job Details: 10/29/2020

OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for the oven not working properly. During testing found that the console is not responding correctly will need to replace console. Ordering parts and office to schedule ; ordrng 1 W11296171 (console)

Near Austin, TX 78734

David Z

Job Details: 10/29/2020

RANGE JENN-AIR JDRP548WP02 "Arrived on site to diagnose range that had an error and had created a strong electrical / chemical odor. Performed diagnostic and found F2E1 error for stuck key on keypad. Resolution to error is to replace keypad and likely control as well. If the odor was from wiring it will be in the control. Found the liner of the oven scraped and can also cause odor due to damaged coating and food burning off foil. Recommended customer contact extended warranty to open a service ticket for a new keypad and new control, part numbers WPW10145531, WPW10464534. Contacted safety and reported findings. If we go back out to service ext warranty call, 2 man is recommended to make installation of control and keypad easier due to size of front panel. Call complete."

Near Cedar Park, TX 78613

David S

Job Details: 10/29/2020

DRYER AMANA NED4655EW "Arrived on site for dryer not tumbling. I inspected the unit and work area. I found the unit heating and the motor running. I gained access to the interior cabinet and found the belt has broken. I used the repair kit to replace the belt, guide wheels, and tensioner pulley. I reassembled the unit and tested. It is not working as designed. Job complete."

Near Leander, TX 78641

Kayman

Job Details: 10/29/2020

REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived onsite for refrigerator not producing ice. Upon inspection I found the fill tube to the ice maker frozen after I ran the ice maker harvest and fill tests and the unit would not fill. I spoke with Steve at techline SR#7729159042 and we traced voltage coming from the UI Looking for 14VDC coming from the UI to the heater but there was no voltage present from UI to heater. Techline recommended replacing the UI I am ordering the UI (W11239666). ; ordrng 1 W11239666 (cntrl-elec)

Near Blanco, TX 78606

Brandon

Job Details: 10/29/2020

DRYER MAYTAG MEDB766FW0 "Arrived on site to replace damaged drum, after replacing unit tested good,

Near Austin, TX 78703

Matthew

Job Details: 10/29/2020

WASHER WHIRLPOOL wtw5300vw3 "Arrived onsite for washer overfilling. Tested unit and found that pressure switch is not accurately measuring water level. After multiple test found that unit does shut off water supply on extra small cycle but the water level is still more that average. All other components are working. Pressure switch will need to be replaced. Office to reschedule.; ordrng 1 WPW10231400 (switch-wl)"

Near Liberty Hill, TX 78642

Jonathan S

Job Details: 10/29/2020

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site for refrigerator not cooling. Customer stated that he had unit recently serviced and compressor was replaced. Inspected unit and work area. Found RC drain pan cracked (see SD-pic). Gained access to compressor and found running. Performed diagnostics mode and and ran test 4 . Found no frost pattern on evaporator and compressor was running. Looked with UV light and found possible leak in RC evaporator. Will need to replace complete sealed system. Please allow 2 hours for repair. ; ordrng 1 W10525237 (pan-drip) and 1 W10832994 (COMPRESSOR) and 1 W11116006 (RC EVAP) and 1 WP978025 (ACCESS VALVE) and 1 WPW10143759 (DRIER) and 1 WPW10608485 (FC EVAP)

Near Georgetown, TX 78633

Cliff

Job Details: 10/29/2020

ICE MACHINE KITCHENAID KUIC15NHZS0 Arrived on site to diagnose an ice machine that is not producing. Tested unit and found failed compressor.

Near Pflugerville, TX 78660

Jimmy J.

Job Details: 10/29/2020

WASHER WHIRLPOOL WTW6120HW0 Arrived on site for washer to replace previously diagnosed part. Replaced part and washer is still making a squeak noise. Ordered a new belt for squeaking and gearcase if belt does not resolve the squeak and error code. ; ordrng 1 W11239857 (belt) and 1 W11423758 (GEARCASE)

Near Liberty Hill, TX 78642

Jonathan S

Job Details: 10/29/2020

DISHWASHER FRIGIDAIRE LGID2475QF5A "Arrived on site for dishwasher not cleaning dishes. Inspected unit and work area. Performed diagnostics mode and checked fault codes , none found. Performed test operation. Tested inlet valve, activated heater and measured amp draw and found 7.98 amps. Ran cup with it right side on both racks and found filling. Called Frigidaire tech support and spoke with Ray. Went over prior testing and checked turbidity sensor. Ran calibration cycle. Found no mechanical failures. (Frigidaire confirmation # 84029307). Informed customer on calibration cycle and will run for about 20 minutes. No water leaks detected during service."

Near Austin, TX 78758

Scott

Job Details: 10/29/2020

RANGE WHIRLPOOL WEE510S0FS2 "Arrived on site ,replaced control . All burners and oven preheated normal. No error codes . Job complete"