Service History 904 - Appliance Express

We serviced a

WHIRLPOOL RANGE

Model JGS8860BDP

Near Austin, TX 78704

Leonardo

Job Details: 06/21/2021

Arrived on site to test unit for unit taking to long to heat up and pop sounds. Found bad bake burner and igniter.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS01

Near West Lake Hills, TX 78746

Kevin

Job Details: 06/21/2021

"Arrived on site and inspected refrigerator and found fresh food evaporator drain is blocked by ice. Used steamer to remove ice and it is now working properly. New drip tray may be needed to correct issue.

We serviced a

WHIRLPOOL DISHWASHER

Model KUDS30IXSS1

Near Austin, TX 78735

Leonardo

Job Details: 06/21/2021

Arrived on site to test unit for unit leaking. Found tub gasket damaged letting unit leak. Replaced gasket Test unit and unit test good job complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Georgetown, TX 78633

Jonathan S

Job Details: 06/21/2021

Arrived on site for oven combo not working. Performed diagnostics mode and checked fault codes. Found no fault codes. Checked system info and verified correct model number. Performed component activation and found no response. Found oven light staying on and control not reading door switch. Performed factory reset and found once door is opened light will come on and not go off. Will need to return with wire harness oven door switch and main control. Called Whirlpool tech support and spoke with Kathy to document info. (SR7731037251). Office to schedule return. Please allow 2 hours for repair.; ordrng 1 OVENWIREHARNESS (WIRE HARNESS) and 1 W10883049 (DOOR LATCH) and 1 W11105016 (UI) and 1 W11261167 (APPLIANCE MANAGER )

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ03

Near Kyle, TX 78640

Jacob

Job Details: 06/21/2021

Arrived onsite to apply grease to the water line connected for the door. Applied grease to the connector and the hoses. Tested the unit. Unit tested good. No leaks at this time. Job complete

We serviced a

WHIRLPOOL OVEN

Model KEBC208KSS03

Near Austin, TX 78731

David Z

Job Details: 06/21/2021

"Arrived on site to diagnose oven throwing an error for door latch. Found lower door motor was just grinding and making noise when youd try and cancel the error. Provided estimate for new latch. Customer approved. I replaced lower oven door motor / latch, and found the unit was still not functioning. Oven lights were staying on and would not shut off, and the unit had blinked and reset.

We serviced a

MAYTAG WASHER

Model MVWB865GC1

Near Austin, TX 78748

Kevin

Job Details: 06/21/2021

"Arrived On site and Inspected Washer and Found Gearcase is leaking oil, after replacing Gearcase wash basket will not drop into place. Sent one picture to PR. A new wash basket will need to be ordered and will bring back another gear case if needed.; ordrng 1 W10811960 (Basket) and 1 W11393685 (Gearcase)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Pflugerville, TX 78660

Jimmy J.

Job Details: 06/21/2021

"Arrived on site for ref not dispensing ice. Found ice maker was turned off. Once switch was in on position the motor turned the ice mold tray. Diagnostics did not have a way to test the ice maker and call for water so I went to the valve at the wall and found the water was turned off. I turned the valve at the wall to the on position and could her the water rush into the water tube and into the fridge valve. Explained to the customer it may be a couple hours before the fridge starts producing ice, but that the water was shut off at the wall. He explained he had turned off the ice maker previously. Now that the water at the wall is on the ice maker will produce ice as designed. No leaks detected. Job completed."

We serviced a

AMANA DRYER

Model NED5800HW0

Near Austin, TX 78729

Wesley

Job Details: 06/21/2021

Arrived onsite and replaced control. Unit is now heating properly. Advised customer on repair.

We serviced a

LG DRYER

Model DLGX5171W

Near Driftwood, TX 78619

Brandon

Job Details: 06/21/2021

"Arrived on site for customer complaint of unit not drying properly, found unit worked great when vent hose was removed from unit, cycling temperatures at 200 degrees and 115 degrees. I showed customer the temperature readings, also showed her where the vent was visibly clogged at the roof. Instructed customer to have vent cleaned

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Georgetown, TX 78628

Tommy

Job Details: 06/21/2021

Arrived onsite for refrigerator fc filling with ice on base and flooding onto floor. Upon arrival found unit drain tub clogged. Cleared and cleaned condenser coils.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS03

Near Austin, TX 78702

Jacob

Job Details: 06/21/2021

Arrived onsite for unit not making ice. Tested ice maker. Water would not fill. The ice maker motor was working. When pulling the unit out to further investigate. Found that the line for the ice maker was kinked. Un kinked the line. Tested unit. Ice maker filling once again. No issues at this time. Job complete. customer has no email.

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5RHEXNL03

Near Canyon Lake, TX 78133

Andrew

Job Details: 06/21/2021

"Arrived on site to replace condenser motor and water reservoir from previous diagnosis. Verified parts were needed. Replaced parts, tested unit, unit works good. No leaks detected. Job complete."

We serviced a

KITCHENAID MICROWAVE

Model KEMS308SSS04

Near Austin, TX 78731

David Z

Job Details: 06/21/2021

"Arrived on site to diagnose microwave that was intermittently not heating. Performed diagnosis on unit. Found mag had a cracked magnet, and inverter was scorched on the bottom. Replaced mag and inverter and retested. Found all is now working as designed.

We serviced a

KITCHENAID ICE MACHINE

Model KUIC18TNZS0

Near Austin, TX 78746

Kevin

Job Details: 06/21/2021

We serviced a

KITCHENAID COMPACTOR

Model KTTS505ESS0

Near Jarrell, TX 76537

Jonathan S

Job Details: 06/21/2021

Arrived on site for garage compactor stuck in down position. Inspected unit and work area. Removed unit and inspected gears and pulley. Found nothing broken. Removed top and powered unit on. Tested operation and found working as designed

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS00

Near Belton, TX 76513

Job Details: 06/21/2021

"Arrived on site and inspected Kitchenaid French Bella refrigerator not cooling.Accessed the ant compressor and found the compressor was burning hot to the touch and hadnt been unplugged since the failure.The temperatures in both compartments was 80 degrees.The unit condenser fan motor wasnt working. Called office and spoke PR who advised me this was a Sealed System issue and I needed to order the required parts for the job.Ordering also RESEARCH for any additional parts needed. Needs more work. Office to schedule return services.; ordrng 1 W11167902 (FF EVAP COVER ASSY) and 1 W11109499 (DRIER, NO DYE-FILTER) and 1 W11025999 (COMPRESSOR) and 1 W11548259 (Condenser) and 1 W10865727 (3 way valve) and 1 AUTHO (Sealed system tech, 2 hours,) and 1 RESEARCH (For any additional sealed system parts needed for this model.)"

We serviced a

WHIRLPOOL DRYER

Model WED7500GC0

Near Waco, TX 76704

Jonathan M

Job Details: 06/21/2021

"Arrived on site for a dryer that still is having an issue with the door popping open after you close the door. Inspected unit and work area. The customer has been using a washcloth to help the door closed and remain shut and found the catch partially broken. Replaced the catch and tested the unit. Unit still was popping open. Checked all the screws on the outer door and all the screws were tight. I called whirlpool tech line and spoke to Andrew SR# 7731051282. He advised that based on the prior repairs, he would replace the outer door and both hinges because that would effectively be the last few things that could cause this issue. He also advised that since the inner door worked for about a month, it would seemingly be that the screws are not catching on the outer door properly. Ordering parts and the office will need to contact the customer to reschedule due to a PSP item. ; ordrng 1 W11236403 (door) and 1 W11371722 (HINGE RIGHT) and 1 W11376139 (HINGE LEFT)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBFN502ESS02

Near Lakeway, TX 78734

Robert

Job Details: 06/21/2021

Arrived on job for complaints of right door not closing properly. Found the top hinge and spring stop befor finishing closing so door doesn?t close completely. Also getting a clicking noise and movement in the closing swing. Ordered hinge parts. ; ordrng 1 W11218690 (hinge-door) and 1 W11474472 (SCREW ) and 1 WP2307857 (extension) and 1 WPW10485980 (hinge-door)

We serviced a

JENN-AIR OVEN

Model JJW2430DP01

Near Austin, TX 78705

Leonardo

Job Details: 06/21/2021

Arrived on site to test unit for unit giving shorted keypad error. Replaced console test unit and unit test good job complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017FS0

Near Austin, TX 78704

Leonardo

Job Details: 06/21/2021

We serviced a

KITCHENAID OVEN

Model KEBC208KSS02

Near Georgetown, TX 78626

Tommy

Job Details: 06/21/2021

Arrived onsite for oven not heating. Upon arrival found unit was not put on flat service was put on 2 by 4s likely causing air pocket to take TODs out.

We serviced a

KENMORE DISHWASHER

Model 665.14815N612

Near Georgetown, TX 78628

Leonardo

Job Details: 06/21/2021

We serviced a

WHIRLPOOL DRYER

Model WED7500GC0

Near Austin, TX 78758

Wesley

Job Details: 06/21/2021

Arrived onsite and replaced broken door switch.Unit is now operating as designed.

We serviced a

WHIRLPOOL MICROWAVE

Model WMC30516HZ0

Near New Braunfels, TX 78132

Andrew

Job Details: 06/21/2021

Arrived on site to test unit for surface rust. Contacted whirlpool and advised consumer to contact customer service. Job complete.??????SR#7731047746

We serviced a

UNKNOWN VENTHOOD

Model WVU37UC6FS0

Near New Braunfels, TX 78132

Andrew

Job Details: 06/21/2021

Arrived on site to test unit for rust on buttons and exposed stainless surface. Contacted whirlpool and advised customer to contact customer service. Job complete.??????SR#7731047668

We serviced a

MAYTAG DRYER

Model MED7230HW0

Near Buda, TX 78610

Kevin

Job Details: 06/21/2021

"Arrived on site and inspected dryer and found plastic drum bearing is loose and causing dryer to thump. Disassembled dryer and reset bearing into drum and it is operating properly. Discussed correct airflow and drying expectations, Job complete"

We serviced a

WHIRLPOOL ICE MACHINE

Model JIM158XYRS0

Near Leander, TX 78641

Kayman

Job Details: 06/21/2021

Arrived onsite for ice maker not producing ice. Upon inspection I found the unit would just fill until time out and then start to recirculate to the evaporator. I confirmed voltage to both pumps in manual diagnostics. I found drain pump sounds very weak and water is barely trickling out. I noticed the drain pump would leak when the recirculating pump is engaged. I removed the pump and could not see any cracks I re installed the pump and it seemed to no longer be dripping. The unit keeps filling until overflow indicating a failed water level sensor. I can also see blue corrosion on the connector so I am ordering a drain pump WL sensor and harness to complete the repair but will return with a few other parts to have on hand JIC. ; ordrng 1 WPW10485955 (Harness) and 1 WPW10485962 (Sensor) and 1 WPW10489125 (Pump)

We serviced a

WHIRLPOOL MICROWAVE

Model GT4175SPS2

Near Austin, TX 78732

Robert

Job Details: 06/21/2021

Arrived on job for complaints of no turn table motion. Found the shaft of the motor broken off inside of support. Will need support and motor to complete. ; ordrng 1 WP8205151 (support)

We serviced a

WHIRLPOOL REFRIGERATOR

Model IK8RXDGMXS01

Near Spring Branch, TX 78070

Andrew

Job Details: 06/21/2021

"Arrived on site to test unit for not cooling. Found evap motor and condenser motor working but compressor not running. Replaced start device, tested unit, unit works good. Frost pattern started forming. No leaks detected. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5KVEXVB00

Near Hutto, TX 78634

Wesley

Job Details: 06/21/2021

Arrived onsite and replaced ice bin. All checks good. Unit is now operating as designed.

We serviced a

GE REFRIGERATOR

Model CFE29TSDCSS

Near Spring Branch, TX 78070

Andrew

Job Details: 06/21/2021

"Arrived on site to test unit for RC not cooling found FC temp was correct. Found evap motor in refrigerator not engaging. Verified proper voltage. Also found drain line in RC was clogged with ice. Cleared line and replaced fan motor. Tested unit, unit works good. No leaks detected.

We serviced a

UNKNOWN REFRIGERATOR

Model KBFS20ECMS00

Near Austin, TX 78748

Kevin

Job Details: 06/21/2021

"Arrived on site and inspected refrigerator and found freezer temperature is 5 degrees took picture, Display is showing fresh food temperature at 29? and freezer temperature at -3 , spoke with techline and checked thermistor values at control board and they are both good for each section. Techline recommended leaving refrigerator unplugged for a minute and after reconnecting to power display is now showing correct temperatures. No further repair is required at this time, job complete. 7731048697"

We serviced a

MAYTAG WASHER

Model MVWB965HC0

Near New Braunfels, TX 78132

Noah D

Job Details: 06/21/2021

"Arrived on site to inspect unit for not starting cycles or spinning, upon inspection found the unit was trying to lock with no success. Replaced latch and tested. Complete"

We serviced a

WHIRLPOOL DISHWASHER

Model DU1055XTVQ2

Near Georgetown, TX 78628

Tommy

Job Details: 06/21/2021

Arrived onsite for dishwasher making loud sound. Upon arrival found unit motor struggling and grinding still pushing but struggling harshly. Ordering sump and motor.; ordrng 1 W10806701 (Sump and motor)

We serviced a

KITCHENAID RANGE

Model KSEB900ESS3

Near Austin, TX 78703

Leonardo

Job Details: 06/21/2021

Arrived on site to test unit for damaged cooktop. Replaced cooktop test unit and unit test good found damaged on panel from removing console. Ordering new console office to reschedule. ; ordrng 1 W10920246 (Console)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Georgetown, TX 78628

Jonathan S

Job Details: 06/21/2021

"Arrived on for refrigerator having slow ice production. Measured temperature in ice hosing at 17.5?. Measured temperature in FC at 9.9?. Performed diagnostics mode and tested ice maker emitter, ice fan and ice box thermistor. Found all working. Ran harvest cycle and found ice dumped. Found all working as designed. Informed customer on ice production. All tested good, no water leaks detected."

We serviced a

WHIRLPOOL WASHER

Model WFW92HEFW0

Near Kempner, TX 76539

Tyler

Job Details: 06/21/2021

(CS) Arrived on site for washer giving f9e1 long/no drain. Was able to confirm error code in diagnostics. Upon inspection of drain pump found bearings had gone bad. Was able to drain out remaining water and install new drain pump. Reassembled and tested unit. Found unit no longer had error code and completely drains water. No leaks during or after repairs. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ01

Near Austin, TX 78744

Kevin

Job Details: 06/21/2021

"Arrived on site and inspected refrigerator and found freezer led is out and ceiling LEDs are out. Uninstalled freezer led and reset connection and it is working again.

We serviced a

MAYTAG WASHER

Model MHW6630HC0

Near Harker Heights, TX 76548

Job Details: 06/21/2021

Arrived on site and installed previously ordered parts. R&R the shocks and unit tested as designed. Job complete.

We serviced a

MAYTAG WASHER

Model MVWP575GW0

Near Fort Hood, TX 76544

Job Details: 06/21/2021

Arrived back on site to install previously ordered Latch. Removed and replaced it and found the units main control has been affected by people continuously pulling on the lid before the cycle completes causing the disconnect with the lid lock and the control. This issue has happened more than once with this unit which has not only broken the lid latch but the main control. ; ordrng 1 W11158149 (CNTRL-ELEC)

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5LHEXTD00

Near Kempner, TX 76539

Tyler

Job Details: 06/21/2021

(CS) Arrived on site for refrigerator not dispensing ice. Upon arrival inspected auger motor and yoke found no issues. Upon further inspection found that the dispenser flap had been previously replaced prior to our diagnosis but was not installed properly causing metal shaft to bend and not activate dispenser switch. I was then able to install a new dispenser door kit reassembled and tested and found unit now dispensing ice as designed. Call complete.

We serviced a

GE COOKTOP

Model JP356BM3BB

Near Killeen, TX 76549

Tyler

Job Details: 06/21/2021

"(CS) Arrived on-site for cooktop not allowing front right burner to turn all the way on. Upon arrival disassembled and inspected cooktop. Found the front right infinite switch shorted out. This was caused by the burner itself having a short, burning the wire around it. Restored power through infinite switch

We serviced a

AMANA WASHER

Model NTW5205TQ0

Near Belton, TX 76513

Job Details: 06/21/2021

Arrived on site and inspected washer not working.Checked the voltage at the wall and outlet checked out ok.Lifted the lid and found water that had been sitting inside the tub for a while.Found the lid switch was faulty causing the malfunction.Removed and replaced the the lid switch and unit tested as designed.JOB COMPLETE

We serviced a

WHIRLPOOL WASHER

Model WTW7500GW2

Near Killeen, TX 76549

Tyler

Job Details: 06/21/2021

"(CS) Arrived on site for washer not starting and noisy spin. Upon arrival confirmed F5E2 lid lock fault code. Upon further testing found old lidlock was broken, but after testing new lid lock found control was not detecting when it was locking. Also found gearcase making a grinding noise in tub when it was spinning and found gearcase leaking oil under unit.

We serviced a

MAYTAG WASHER

Model MVW6200KW1

Near Harker Heights, TX 76548

Job Details: 06/21/2021

"Arrived on site and inspected newly purchased washer banging.Ran diagnostics and found no errors, but did find the unit wasnt leveled possibly causing the banging noise.I leveled the unit and even allowed the customer to watch a quick load and unit now functioning properly without any issues.JOB COMPLETE"

We serviced a

WHIRLPOOL DRYER

Model WED5620HW1

Near Woodway, TX 76712

Jonathan M

Job Details: 06/21/2021

"Arrived onsite for a dryer that?s not finishing cycles. Inspected unit and work area. The customer advised that the unit does heat and does complete cycles but on her delicate cycle, it doesn?t dry all the way causing her to have to hang dry her delicate. Ran the unit through diagnostics and the unit ran as designed. Checked voltage and found proper voltage going to the unit. I went through user care guide and found that the delicate cycle generally leaves clothes damp when it finishes sending off the damp dry signal. The unit is supposed to somewhat air dry the rest of the way through the wrinkle control and found another way to dry better. Went through user guide and the unit is now working as designed. Call complete."

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Woodway, TX 76712

Jonathan M

Job Details: 06/21/2021

Arrived on site for a washing machine that?s leaking water. Inspected unit and work area. We?re on the unit through diagnostics and could not get the unit to drip. Removed front cover and found the bellow torn in the upper left hand corner. Replaced Bellow and test of the unit. The unit began running as designed. Call complete.

We serviced a

KITCHENAID ICE MACHINE

Model KUID308ESS2

Near Waco, TX 76710

Jonathan M

Job Details: 06/21/2021

Right on site for an ice machine that?s not making very much ice and is making slim pieces of ice. Inspected unit and work area. Confirmed customers complaint and ran the unit through a diagnostic cycle. Found the water valve barely pulling any water in causing the recirculation pump to barely be cycling water. Replaced water valve and tested unit. Unit is working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC42QTS03

Near Georgetown, TX 78628

Jonathan S

Job Details: 06/19/2021

"Arrived on site for refrigerator not cooling in FC. Inspected unit and work area. Gained access to condenser fan and found running. Gained access to evaporator and found restriction in sealed system. Found condenser dirty and need to be cleaned. Condenser fan also to did not seem to be at correct speed. Will need to replace compressor, filter dryer and condenser fan. Will need to clean condenser.. ; ordrng 1 876765 (TUBE KIT) and 1 W10841139 (COMPRESSOR ) and 1 WP978025 (ACCESS VALVE ) and 1 WPW10143759 (UV DRIER)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ5

Near Leander, TX 78641

Kayman

Job Details: 06/19/2021

Arrived onsite for microwave building moisture inside the unit while not in use. Upon inspection I found the damper damaged and no opening. The customer stated they used the vent hood the night before and the next morning there was moisture. I replaced the damper and explained that when it does not open all the way the the heat from the range had nowhere to escape. I tested the unit And it is now working as designed. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW02

Near Round Rock, TX 78664

Kayman

Job Details: 06/19/2021

"Arrived onsite for refrigerator not cooling with a suspected sealed system issue. Upon arrival I found both compartments at room temp. I found the compressor running and the customer stated that it has been running in this state for weeks. I am ordering the Evaporator compressor, drier and coupler for the repair and submitting for authorization from the management company before proceeding.. ; ordrng 1 W10836706 (Evaporator) and 1 W11092625 (Compressor) and 1 W10843121 (Drier) and 1 W10913906 (Coupler)"

We serviced a

MAYTAG WASHER

Model MVWB835DW3

Near Austin, TX 78737

Robert

Job Details: 06/19/2021

Arrived on job to replace previously diagnosed part. After replacement test operation.

We serviced a

WHIRLPOOL RANGE

Model GY396LXPS00

Near Austin, TX 78759

Scott

Job Details: 06/19/2021

Arrived on site for door handle not connected on left side . Found screws had backed out and handle in decent condition. Tightened all handle screw . Fix handle issue .

We serviced a

LG WASHER

Model WT4870CW

Near Georgetown, TX 78628

Jonathan S

Job Details: 06/19/2021

"Arrived on site for washer having UE error and water not shutting off . Inspected unit and work area. Performed diagnostics mode and disassembled top. Found back left suspension rod damaged and would need to replace all 4. Will need to replace inlet valve to correct water failure.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBFS25EWMS10

Near Austin, TX 78746

Luis

Job Details: 06/19/2021

"Arrived on site for no cool. Pierced low side pressure reading -20 diagnosed a leak in the system,replaced the evaporator and installed a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly.

We serviced a

MAYTAG DRYER

Model MGDX655DW2

Near Leander, TX 78641

Justin

Job Details: 06/19/2021

Arrived on site for a dryer with a burning smell. I removed the top and front of the unit and found a significant amount of burnt lint in the inside of the unit. I removed the tub and used my dry vac to remove all of the lint. I then gained access to the back of the unit and removed the lint from the venting components as well. Once I reassembled the parts I tested the unit. I found the unit had poor air flow and advised the customer of my finding. Otherwise the unit was working as designed and the smell was no longer present. I I advised them to possibly reach out and have the ducts at their wall cleaned. I informed the customer that with clogged vents at the wall this could happen again and it is a safety issue.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHV03

Near Liberty Hill, TX 78642

Justin

Job Details: 06/19/2021

"Arrived on site for a refrigerator with no cool. Upon further inspection I found RC and FC warm. I gained access to the back of the unit and found voltage at the wall good. I also found the start device getting 120V. The compressor was running lightly and getting extremely hot to the touch. I found the condenser fan running as well. I gained access to the evaporator and found the evap fan working, thermistors reading good, and harness in good shape. However, I found a major crimp and bend in the evaporator cap tube side. The unit will be needing a SS repair. I am ordering a lok ring kit, compressor, evaporator, service tap, and UV drier. Pic of crimp in SD-quickpic. Office to reschedule for a two hour job and with a SS tech. ; ordrng 1 W11256565 (Evap) and 1 W11209866 (Compressor) and 1 WPW10143759 (UV Drier) and 1 W11506635 (Access Valve) and 1 LookRingKit (Look Ring Kit) and 1 CNote (2 Hour Job)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS3

Near Kyle, TX 78640

Robert

Job Details: 06/19/2021

Arrived on job for complaints of door falling. Found both friction pads gone. Replaced pads on both sides and test. No leaks detected at time of service

We serviced a

KENMORE WASHER

Model 110.2613241

Near Buda, TX 78610

Robert

Job Details: 06/19/2021

Arrived on job for complaints of rust wanting top replacement. After replacement test operation.

We serviced a

LG DRYER

Model DLE7300WE

Near Georgetown, TX 78626

Jonathan S

Job Details: 06/19/2021

"Arrived on site for dryer having error NP. Customer stated that he had electrician come last night and correct the issue, bad connection in outlet. Offered to test unit out and customer stated that it is working good.

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFE04

Near Austin, TX 78704

Luis

Job Details: 06/19/2021

"Arrived on site for unit not freezing. Found ice ball on inlet of evaporator,replaced evaporator and installed a uv drier vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good. ; used 1 W11401417 (Coupler) from stock"

We serviced a

GE MICROWAVE

Model JVM3160DF4WW

Near Kyle, TX 78640

Robert

Job Details: 06/19/2021

Arrived on job to replace previously diagnosed part. After replacement test operation. Microwave heating normally.

We serviced a

JENN-AIR REFRIGERATOR

Model JF36NXFXDE01

Near Austin, TX 78703

Luis

Job Details: 06/19/2021

"Arrived on site for too much ice and door issues. Found screw not inserted to bottom left side fresh food door hinge to cabinet,found screw installed screw from hinge to cabinet tested door operation good. Extension to shut off arm disconnected,installed extension to shut off arm on icemaker."

We serviced a

JENN-AIR OVEN

Model JJW2430DP01

Near Austin, TX 78751

Scott

Job Details: 06/19/2021

Arrived on site for wall oven displaying key pad error code . Couldnt enter diagnostics even after power reset . Replaced UI key pad . All checked normal. No other issues found . Preheat was normal. Job complete

We serviced a

MAYTAG WASHER

Model MHW3505FW1

Near Austin, TX 78751

Scott

Job Details: 06/19/2021

Arrived on site for drain error code . Reran diagnostics. Only errro code was long drain . Water was taking longer then normal to drain in diagnostics. Replaced drain pump . Reran diagnostics all checked normal. No water leaks detected at time of service.

We serviced a

ROPER WASHER

Model RAX7245KQ0

Near Kyle, TX 78640

Robert

Job Details: 06/19/2021

Arrived on job to replace previously diagnosed part. After replacement test operation agitator working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDHV02

Near Manor, TX 78653

Matthew

Job Details: 06/19/2021

Arrived onsite for refrigerator and freezer interior light issues.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Andice, TX 78628

Jonathan S

Job Details: 06/19/2021

"Arrived on site for dishwasher not powering on. Inspected unit and work area. Verified failure. Traced voltage from outlet to junction box. Found bad connection on L1 in junction box. Corrected connection and powered unit on. Performed diagnostics mode and ran test cycle. All tested good, no water leaks detected during service."

We serviced a

AMANA DRYER

Model NED4655EW1

Near Leander, TX 78641

Justin

Job Details: 06/19/2021

"Arrived on site for a dryer making a loud noise. Upon arrival the customer stated it sounded as if a coin was stuck in it. I ran the unit for over 5 minutes and could not replicate the noise. I heard no abnormal noise during the run time. I gained access to the blower housing to make sure nothing was stuck in it, and I found it clear. I tested the unit again and still heard no abnormal noise. I advised the customer of my findings. I also found the customer had a long vent tube and was crimped upon arrival. I advised the customer on how this could affect airflow and heat. I found the unit to be as designed.

We serviced a

ELECTROLUX OVEN

Model PLCF489CCB

Near Austin, TX 78723

Matthew

Job Details: 06/19/2021

Arrived onsite for bake element not functioning. Upon inspection found element testing within range. Did find control not sending proper voltage to bake element. Recorded 30 vac to element. Tested broil and recorded 244 vac. Could also hear control clicking when trying to initiate bake cycle.

We serviced a

AMANA REFRIGERATOR

Model ARS2661BS

Near Georgetown, TX 78633

Jonathan S

Job Details: 06/19/2021

"Arrived on site for refrigerator not cooling. Found unit pulled out on arrival. Powered unit on and found Compressor turning on and shutting off. Removed starting device and installed new. Measured compressor electrical windings and found within range. Removed starting device and installed new. Powered unit on and found same failure occurring. Found compressor having mechanical failure. Would need to replace compressor to repair

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ7

Near Liberty Hill, TX 78642

Justin

Job Details: 06/19/2021

"Arrived on site for a MW sparking on the inside. Upon further inspection I found the interior paint had no chipping or discoloration. I tested the unit with a microwaveable cup of water and could not recreate the sparking. Due to being a new build I called the builder and left him a voicemail. I advised him I could not recreate it, and that if they tested it again they needed to use a MW friendly cup with water.Unit is working as designed at the time of service. Call complete."

We serviced a

MAYTAG WASHER

Model PAV2300AWW

Near Round Rock, TX 78681

Kayman

Job Details: 06/19/2021

Arrived onsite for washer banging around during wash. Upon inspection I found all springs in tact and seemingly in good condition. ; ordrng 1 35-6615 (Transmission) and 1 12002213 (Bearing kit)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Austin, TX 78732

Luis

Job Details: 06/19/2021

Arrived on site for noise complaint. Ran diagnostics diagnosed loud noise from damper control replaced defective damper control ran diagnostics noise no longer present on damper control

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Leander, TX 78641

Justin

Job Details: 06/19/2021

"Arrived on site for a refrigerator not turning on. Upon arrival the customer stated they had a power outage the day before for a few hours. Upon further inspection I found the unit not responding at all. I gained access to the back of the unit and found good voltage at the wall. I then checked voltage at the control P1-1 to P1-2 and found 120VAC. I found no voltage going to any other component though. This indicated a bad control. I quoted the customer for the control and replaced it. The unit still did not turn on. I then isolated the LED control board by unplugging the unit and removing it from the HV control. The unit then started up. This indicates a faulty HV control and LED board Ordering the LED board and returning with all other parts. (I removed the new control, so the control will be returned as unused to be brought back).

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC0

Near Austin, TX 78723

Matthew

Job Details: 06/19/2021

Arrived onsite to replace previously diagnosed parts. Replaced strike. Tested unit and unit is functioning properly. Latch is engaging. Job complete

We serviced a

GE DISHWASHER

Model DDT595SSJ0SS

Near Buda, TX 78610

Robert

Job Details: 06/19/2021

Arrived on job for complaints of not working. Found the door switch not showing door closing. Replaced latch. After replacement test operation washer still not allowing water to enter. Replaced main control and the dishwasher now working properly.

We serviced a

MAYTAG DRYER

Model PYE2300AYW

Near Georgetown, TX 78633

Jonathan S

Job Details: 06/19/2021

"Arrived on site for dryer not turn drum. Inspected unit and work area. Verified failure. Disassembled unit and found broken belt and lint buildup. Removed lint buildup and installed new belt. Assembled unit and tested operation. All tested good.

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Andice, TX 78628

Kayman

Job Details: 06/19/2021

Arrived onsite for range with no bake function. Upon inspection I found the ignitor would draw amps then quickly drop to zero. Customer states that previous company replaced the ignitor recently. I accessed the rear of the unit to test the control. I found 120 VAC would leave the control to the ignitor for about 2 secs then drop to zero indicating a bad relay on that control board. Office to R/S due to part availability.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Manor, TX 78653

Matthew

Job Details: 06/19/2021

"Arrived onsite for microwave door not closing or operating correctly. Upon inspection found door damaged which would need replacement. Also found potential frame damage due to bent hinges. Even with the door completely shut the door is not leveled. In this position not allowing the switches to make good contact and stopping heating. If the door is pushed and held up, unit will heat. Tech line will need to be contacted for recommendations on how to proceed. Took pics in SD. If tech line approves attempt recommend ordering door and returning with interlocks. Office to call tech line; saved tckt"

We serviced a

GE MICROWAVE

Model JE1860SH04

Near Cedar Park, TX 78613

Kayman

Job Details: 06/19/2021

Arrived onsite for microwave not heating. Upon inspection I found the unit would spin light and the blower would engage but no heat. I accessed the HV components and tested the mag capacitor and diode. I tested the magnetron and it showed less than 1 ohm. I found the capacitor and diode faulty.

We serviced a

GE MICROWAVE

Model JVM6175DF1BB

Near Georgetown, TX 78626

Kayman

Job Details: 06/19/2021

Arrived onsite for microwave with hat wont operate but does have power and interior light on. Upon inspection I found one of the interlock switches looks slightly burnt at the connector. I found one of the TOCs open but according to CS this is normal. I jumped that toc and was able to restore power to the display but I could not get any function to work and the fan was stuck on.. I found the display lit up but none of the buttons would press and there were no press tones.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHV05

Near Leander, TX 78641

Justin

Job Details: 06/19/2021

Arrived on site for a refrigerator leaking from the valve area. I gained access to the valve and found it physically broken causing it to leak. I replaced the valve and then tested the unit. The valve is no longer leaking. I then tested the water at the dispenser and found it working as designed. No leaks observed by the end of the service. Call complete.

We serviced a

GE REFRIGERATOR

Model ZISB48DYB

Near Austin, TX 78737

Robert

Job Details: 06/19/2021

Arrived on job to replace previously diagnosed part. After replacement test operation and fan still not working. No voltage to fan checked evaporator fan switches and both good. Bypass the bi- metal switch and no power still. Spoke with CS and the harness is only other option. ; saved tckt

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US0HS00

Near Leander, TX 78641

Justin

Job Details: 06/19/2021

Arrived on site for a cooktop with a gas leak. Upon arrival the customer said the builder had a plumber come out and they found the gas supply line cracked on the fitting. I used my leak detector and found a leak at the gas line connection to the regulator. I turned off the gas and removed the gas line. Upon further inspection I found the fitting actually chipped and cracked allowing the leak to occur. I found the unit itself as designed. Office to reschedule. ; ordrng 1 30-48KITRC (Gas Supply Line)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRR56X18FW02

Near Austin, TX 78745

Luis

Job Details: 06/19/2021

"Arrived on site for no cool. Compressor and fans running,removed evaporator cover found frost build up only on inlet of evaporator diagnosed a leak in the system unit will need a new compressor,evaporator and filter drier.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GD5YHAXNL00

Near Austin, TX 78735

Luis

Job Details: 06/19/2021

"Arrived on site for no cool in fresh food section. No ice build up on cover or evaporator coil,found ice build up in return vent in fresh food section. Removed cover found liner has pulled away from insulation causing warm air to enter vent and block with ice

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS3

Near Leander, TX 78641

Justin

Job Details: 06/19/2021

"Arrived on site for a dishwasher not washing. Upon arrival the customer stated the unit would fill and drain, but would not wash or dissolve the soap. Upon further inspection I found a partially dissolved pod at the bottom of the tub. I put the unit diagnostics mode and found stored error codes F4E3 for motor not running and F7E1 for no heat. I then ran a test cycle and found the unit running as designed. I measured amp draw at the heater and found it working. I also found correct voltage at the control. This indicates a possible intermittent sump/motor failure or control failure. I unplugged the unit then replaced the sump/motor and the control. I then put the unit back into diagnostics and found it working as designed. I observed no leaks at the time of service.Unit working as designed. Call complete."

We serviced a

KITCHENAID MICROWAVE

Model KMHS120ESS09

Near Austin, TX 78756

Scott

Job Details: 06/19/2021

Arrived on site . Replaced mag cap and diode . Ran heating . Unit is heating to WP specs . Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW8000DW5

Near Georgetown, TX 78628

Jonathan S

Job Details: 06/19/2021

"Arrived on site for washer not filling with cold water. Inspected unit and work area. Found previous water damage behind unit (see SD-QUICKPIC). Found drain pushed to far down standpipe. Had customer sign waiver for water damage. Corrected drain line and added a zip tie to drain line. Performed diagnostics mode and checked fault codes. Found fault code F0-E3 overload, F0-E4 spin limit by water temperature, F8-E1 long fill, F3-E2 inlet temperature and F2-E1 sticky key. Performed encoder test and found all key working. Performed manual test mode and found cold solenoid not opening. Found inlet valve getting 120 volts. Ran all other components. Found inlet valve at fault. Removed failed valve and installed new. Assembled unit and tested in automatic test mode. All tested good, no water leaks detected.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Andice, TX 78628

Jonathan S

Job Details: 06/18/2021

"Arrived on site for washer not spinning water out of clothes. Customer stated that the 3rd time they used it and would not go to spin. She stated that it was 2 sheet and a pillow case on bulky cycle. Performed diagnostics mode and checked fault codes. Found fault code F0-E5 off balance load. Performed automatic test cycle and found completed. Gained access to gearcase and actuator. Found no signs of abnormal wear and tear. Ran manual test cycle and found all components working. Leveled unit and tested on high spin. All tested good, no water leaks detected."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Austin, TX 78739

Robert

Job Details: 06/18/2021

Arrived on job for complaints of noise from freezer door. Replaced cam and noise no longer there.

We serviced a

WHIRLPOOL VENTHOOD

Model WVW53UC6FS3

Near Austin, TX 78744

Leonardo

Job Details: 06/18/2021

Arrived on site to test unit for lights not working. Test unit and found right light bulbs wires cut. Will need to order new light bulb office to reschedule. ; ordrng 1 W11493395 (Led light)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Pflugerville, TX 78660

Wesley

Job Details: 06/18/2021

Arrived onsite and found unit had failed start device. Replaced start device. Unit is now operating as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE104HPS0

Near Austin, TX 78751

Scott

Job Details: 06/18/2021

"Arrived on site , replaced panel door . No other issues found. No water leaks detected at time of service. Job complete"

We serviced a

WHIRLPOOL RANGE

Model KFDC506JSS00

Near Canyon Lake, TX 78132

Andrew

Job Details: 06/18/2021

"Arrived on site to replace RF burner head and cap, replaced parts. Tested unit, unit works good. Job complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS00

Near Austin, TX 78723

Scott

Job Details: 06/18/2021

Arrived on site . Replaced both dispenser paddles . Ran diagnostics all checked normal. Job complete

We serviced a

WHIRLPOOL ICE MACHINE

Model KUIO338HSS00

Near Austin, TX 78738

Robert

Job Details: 06/18/2021

Arrived on job for complaints of not cooling. Found loose connection at plug . Reconnected and test.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Temple, TX 76502

Kayman

Job Details: 06/18/2021

Arrived onsite for refrigerator making noise when you open the doors. Upon inspection I found the unit would creek and make a metal on metal noise when either door was opened. I found the noise to be coming from the condenser. I called techline to report. SR#7731039152. I found the unit to be resting in the grout joints of the tile floor causing the unit to sit un level. I pulled the unit out and the noise went away. I pushed it back into place and could not recreate the noise. Job complete.