Near Hutto, TX 78634
Nathaniel B.
Job Details: 05/08/2018
brxd@msn.com, model WFE540H0ES1, Arrived on call for sparking and arcing in oven and tripped breaker and caught on fire, found no fire, found that broil element is burned out see pic, will order control and broil element, bake element checks good, will order control and bake element, office will reschedule with customer, will order oven racks but will have office verify if covered or not, office will reschedule with customer.
Near Hutto, TX 78634
Nathaniel B.
Job Details: 05/08/2018
brxd@msn.com, model WFE540H0ES1, Arrived on call for sparking and arcing in oven and tripped breaker and caught on fire, found no fire, found that broil element is burned out see pic, will order control and broil element, bake element checks good, will order control and bake element, office will reschedule with customer, will order oven racks but will have office verify if covered or not, office will reschedule with customer.
Near Austin, TX 78753
Joseph C.
Job Details: 05/08/2018
MFI2569YEM2 Arrived on site for “leaking onto floor of freezer and onto floor” complaint. Inspected unit and found defrost drain clogged. Removed blockage from drain and installed drain kit. Unit is performing as designed. No leaks detected, at time of service.
Near Round Rock, TX 78665
Nathaniel B.
Job Details: 05/08/2018
Model WRV986FDEM01, Arrived on call for freezer and fridge not cooling and buzzing noise coming from ice maker area, found that freezer is at 15-26 degrees on product and the fresh food is at 37 degrees but water in floor of fresh food found drain frozen so unfroze it and is draining know and sealed around drain tube in compressor area, also customer had complaint of power was lost to unit to were nothing was running not just the lights, also found that freezer is not defrosting found defrost heater not coming on when forced on and bimetal is closed will order the freezer defrost heater and freezer light switch due to damaged, office will reschedule with customer., no water leaks at time of call.
Near Round Rock, TX 78665
Nathaniel B.
Job Details: 05/08/2018
Model WRV986FDEM01, Arrived on call for freezer and fridge not cooling and buzzing noise coming from ice maker area, found that freezer is at 15-26 degrees on product and the fresh food is at 37 degrees but water in floor of fresh food found drain frozen so unfroze it and is draining know and sealed around drain tube in compressor area, also customer had complaint of power was lost to unit to were nothing was running not just the lights, also found that freezer is not defrosting found defrost heater not coming on when forced on and bimetal is closed will order the freezer defrost heater and freezer light switch due to damaged, office will reschedule with customer., no water leaks at time of call.
Near San Marcos, TX 78666
Chase
Job Details: 05/08/2018
KSSC42QTS arrived on site to repair refrigerator four door clicking issue. Found cams for upper door hinge slipping. Made several adjustments to Upper hinge components, reinstalled unit so that cabinet is square and refit gasket properly. Instructed customer on Need for pushing right side door all the way closed not just swing it. Door closure and alignment check good and clicking is gone after repair.
Near Leander, TX 78641
Lou
Job Details: 05/08/2018
arrived on site to install previously diagnosed and ordered parts. Removed and replaced the sump/motor, OWI sensor, drain pump and control. Tested unit and unit operated as designed. No water leaks observed during service.
Near Hutto, TX 78634
Nathaniel B.
Job Details: 05/08/2018
Model WRF736SDAM14, Arrived on call for not able to dispense ice, found that ice clumped in crusher and stopped auger motor from running, instructed customer every 1 week to 2 weeks depending on usage dump ice allow to start new ice to keep ice from clumping also found no air leaks from dispenser chute door or ice room door seal, customer to follow this process to allow auger motor to dispense ice, no oarts needed, call complete, removed ice bin that was stuck and instructed customer if using alot of crushed ice dispense cubed after to clear any dubry left in dispenser chute., no parts needed, and no water leaks at time of call.
Near Hutto, TX 78634
Nathaniel B.
Job Details: 05/08/2018
Model WRF736SDAM14, Arrived on call for not able to dispense ice, found that ice clumped in crusher and stopped auger motor from running, instructed customer every 1 week to 2 weeks depending on usage dump ice allow to start new ice to keep ice from clumping also found no air leaks from dispenser chute door or ice room door seal, customer to follow this process to allow auger motor to dispense ice, no oarts needed, call complete, removed ice bin that was stuck and instructed customer if using alot of crushed ice dispense cubed after to clear any dubry left in dispenser chute., no parts needed, and no water leaks at time of call.
Near Pflugerville, TX 78660
Nathaniel B.
Job Details: 05/08/2018
Model MFX2570AEB4, Arrived on call for ice maker still not making ice, icemaker 102.80, labor 110.00 rf360, customer felt prior icemaker not needed when prior tech arrived on call so prior tech did not install part, diag. Found on first call by nb ivemaker when jumpered from t-h when removed the jumper from t-h icemaker continued to cycle more than 3 times which is not normal and did not fill had to jumper l-v to get it to fill with water, icemaker is needed, service fee has been collected prior remaining balance for repair is 212.80 plus tax 17.56 which = 230.36, customer agreed to est., installed ice maker and it filled with water on its own, customer to allow for 24-48 hours for proper ice production and dump first batch of ice, no water leaks at time of call, collected full balance of 230.36, call complete.
Near Pflugerville, TX 78660
Nathaniel B.
Job Details: 05/08/2018
Model MFX2570AEB4, Arrived on call for ice maker still not making ice, icemaker 102.80, labor 110.00 rf360, customer felt prior icemaker not needed when prior tech arrived on call so prior tech did not install part, diag. Found on first call by nb ivemaker when jumpered from t-h when removed the jumper from t-h icemaker continued to cycle more than 3 times which is not normal and did not fill had to jumper l-v to get it to fill with water, icemaker is needed, service fee has been collected prior remaining balance for repair is 212.80 plus tax 17.56 which = 230.36, customer agreed to est., installed ice maker and it filled with water on its own, customer to allow for 24-48 hours for proper ice production and dump first batch of ice, no water leaks at time of call, collected full balance of 230.36, call complete.
Near Salado, TX 76571
Dona
Job Details: 05/08/2018
Arrived on site for unit not draining, when arrived unit is draining, filling, washing no errors, checked hose found loop is high under sink customer needs to adjust. No problems at this time, instructed customer on scraping dishes and cleaning filter. No leaks all water connections dry.
Near Pflugerville, TX 78660
Nathaniel B.
Job Details: 05/08/2018
Model WGE555S0BS00, Autho. WEM7W00EPL1, arrived on call for unit made a noise and tripped breaker and then they reset breaker and nothing powering on on the unit, found that power at outlet checks good but power cord is loose in the outlet for range, customer to contact a electrician to have outlet replaced and also found on head of power cord the terminal has some burn mark, will need power core replaced but instructed customer that power cord is not covered, also found that right rear infinite switch and element is bad and left front element low setting is not working, will need right rear infinite switch and element, skyped office parts and no answer office will reschedule with customer.
Near Pflugerville, TX 78660
Nathaniel B.
Job Details: 05/08/2018
Model WGE555S0BS00, Autho. WEM7W00EPL1, arrived on call for unit made a noise and tripped breaker and then they reset breaker and nothing powering on on the unit, found that power at outlet checks good but power cord is loose in the outlet for range, customer to contact a electrician to have outlet replaced and also found on head of power cord the terminal has some burn mark, will need power core replaced but instructed customer that power cord is not covered, also found that right rear infinite switch and element is bad and left front element low setting is not working, will need right rear infinite switch and element, skyped office parts and no answer office will reschedule with customer.
Near Nolanville, TX 76559
Dona
Job Details: 05/08/2018
Arrived on site for long dry times, found blower and ducting completely full of lint, apartment maintenance will need to have ducting cleaned, showed customer blockage. With vent removed unit is heating to spec and running to mfg standards. Unit is left pulled out for maintenance.
Near Killeen, TX 76543
Dona
Job Details: 05/08/2018
Arrived on site for long dry times, found blower and ducting completely full of lint, apartment maintenance will need to have ducting cleaned, showed customer blockage. With vent removed unit is heating to spec and running to mfg standards. Unit is left pulled out for maintenance.
Near Cedar Park, TX 78613
Lou
Job Details: 05/08/2018
arrived on site to install previously diagnosed and ordered installed the left grate. No gas leaks detected during service.
Near Cedar Park, TX 78613
Lou
Job Details: 05/08/2018
arrived on site for noisy refrigerator. Upon further inspection, I found that the rc fan is making a loud noise. I found a large block of ice behind the rc Evap cover. Advised customer that they would have to defrost the unit before I could move further with service due to the possibility of more damage to the unit. I had the customer sign a waiver and advised customer to place several towels around the unit and to have a shop vac available for any water debris. Office to order Evap cover, Evap motor, motor support, and I will return with rc thermistor. Office schedule return service for 05/14/18 JA. No water leaks observed during service.
Near Killeen, TX 76542
Dona
Job Details: 05/08/2018
Arrived on site for unit is starting on its own, found relay on control is sticking and starting at different times intermittently. Entire unit will shut down as well and not run all display goes blank. Unit will start when door is open as well, replaced the interlocks and door switches with controls. Verified operations, numerous times all parms checked good.
Near Pflugerville, TX 78660
Nathaniel B.
Job Details: 05/08/2018
Model WDT720PADM2, Arrived on call for pivot tine broken on top rack and upper rack falling due to stops are falling off causing upper rack to fall, replaced pivot tine and top rack stops, all checks good, call complete.
Near Pflugerville, TX 78660
Nathaniel B.
Job Details: 05/08/2018
Model WDT720PADM2, Arrived on call for pivot tine broken on top rack and upper rack falling due to stops are falling off causing upper rack to fall, replaced pivot tine and top rack stops, all checks good, call complete.
Near Austin, TX 78737
Luis
Job Details: 05/08/2018
Refrigerator-replaced filter housing and filter
Near Killeen, TX 76543
Dona
Job Details: 05/08/2018
Arrived on site for no ice production and ice build up in freezer, found customer had changed the filter and unit is now making ice. Found freezer door seal sagging on left hand side replaced freezer door seal due to ambient temp leaking inside freezer. All water connections dry.
Near Austin, TX 78722
Joseph C.
Job Details: 05/08/2018
WRX735SDHZ00 refrigerator Arrived on site for “leaking waster from ice bin” complaint. Inspected unit and found foam, from around icemaker nozzle, fallen into icemaker funnel and clogging. This caused water to back up and freeze. Incoming water was diverted to floor of unit and into ice hopper. Removed foam. Unit is performing as designed. No leaks detected, at time of service.
Near Pflugerville, TX 78660
Nathaniel B.
Job Details: 05/08/2018
Model MVWB765FW1, Arrived on call for grinding noise through out hole cycle, checked for error codes and got lid open between cycles and or control is not reading the lid is closed or the lid lock is sticking intermittently, will need control and lid lock and also found noise is from gear case shaft has dropped down and is rubbing on inner tub and motor rotor only when in agitation will need gearcase and clutch and rotor motor, skyped office parts and talked to jordan and will reschedule for 5/15/18, no water leaks at time of call.
Near Pflugerville, TX 78660
Nathaniel B.
Job Details: 05/08/2018
Model MVWB765FW1, Arrived on call for grinding noise through out hole cycle, checked for error codes and got lid open between cycles and or control is not reading the lid is closed or the lid lock is sticking intermittently, will need control and lid lock and also found noise is from gear case shaft has dropped down and is rubbing on inner tub and motor rotor only when in agitation will need gearcase and clutch and rotor motor, skyped office parts and talked to jordan and will reschedule for 5/15/18, no water leaks at time of call.
Near Bee Cave, TX 78738
Brandon
Job Details: 05/08/2018
Arrived on site for part hanger, I replaced the cooktop, unit tested good
Near Georgetown, TX 78633
Thomas L.
Job Details: 05/08/2018
Arrived on site or vibrating during spin. Found that the spin basket was out of round and that the suspension rods were not straight. Replaced and tested and all operations are correct and dry.
Near Georgetown, TX 78633
Thomas L.
Job Details: 05/08/2018
Removed and replaced both upper oven igniters. Both bake and broil now work properly.
Near Leander, TX 78641
Lou
Job Details: 05/08/2018
arrived on site to inspect water not dispensing and ice maker not working. Upon further inspection, I found that the ice maker is bad and due to this, the fill tube has ice build up in it. Per service pointer, I removed and replaced the UI and tested. Unit tested good. While changing out the UI, I tested the water dispenser and it began to work. I advised the customer that the unit needs an ice maker and to continue to dispense water every hour to keep the fill tube from freezing. Office to order ice maker, inlet valve and dual water valve. Office rescheduled return service for 05/10/18 JA. No water leaks observed during service.
Near Austin, TX 78731
Luis
Job Details: 05/08/2018
Refrigerator-added adhesive to liner gaps. Adjusted deli drawer
Near Temple, TX 76502
Dona
Job Details: 05/08/2018
Arrived on site for unit not drying, ran through cycle checking amp draw throughout cycle, heater is turning on. Dispenser is opening, wash motor engaging. Heater drawing 5.5-6.2 amps. Customer states silverware and some lower rack still wet. Upper rack dryer. Sr#7721938366 Incoming water temp is 128 degrees, no errors. All parms check good. No problems with this dishwasher. All water connections dry.
Near Temple, TX 76502
Dona
Job Details: 05/08/2018
Arrived on site for noise and ice build up in freezer, found ff evaporator fully iced over, customer defrosted unit. Replaced rc therm and freezer door gasket that was drooping on left side allowing for ambient temperature in freezer. Verified temperatures dropping. All water connections dry. Did not have to move unit as it is away from wall install. Discussed with customer allow 24 hours for unit to fully cool.
Near Temple, TX 76502
Mike G.
Job Details: 05/08/2018
MDB8959SFZ4, Arrived on site for unit not powering on checked unit and found that the the cut off switch at the wall for unit was turned off turned switch on and unit powered on and checked unit and unit checked fine, checked unit for water leaks and no leaks fou d at time of srv.....
Near Temple, TX 76502
Mike G.
Job Details: 05/08/2018
MDB8959SFZ4, Arrived on site for unit not powering on checked unit and found that the the cut off switch at the wall for unit was turned off turned switch on and unit powered on and checked unit and unit checked fine, checked unit for water leaks and no leaks fou d at time of srv.....
Near Austin, TX 78738
Paul
Job Details: 05/07/2018
Whirlpool Cooktop Model RCC3024GB2 Arrived onsite for the cooktop with the hot surface light not turning off after the cooktop has cooled down. When I arrived the light was on and mr stated they had used the RF burner earlier. I put my hand on all of the burners and all were cold except the RF. The RF burner was just a little warm and the light was not going out. I changed the RF burner and tested the unit. The unit is working as designed. Call complete.
Near Taylor, TX 76574
Nathaniel B.
Job Details: 05/07/2018
Model WRF736SDAM10, Arrived on call for water leaking under fridge and has damaged cabinet next to fridge, found water leak is supply line running from valve to the filter housing area it was damaged by prior company when tightened the screw down in mid way of the cabinet which is not were it goes, also display has dim segments will need display and also found ice maker is not making ice found e1 error code which is ice maker room temp not were it should be to make ice, found ice room fan is running and is plenty cold in i e room to make ice and ice maker did harvest but could not test fill with damaged water line in back of unit, will order ice maker and main control and dual valve and use primary valve on return if needed, office will reschedule with customer if parts are found and if autho. Is approved, left the water shut off to the unit, will need autho. For repair.
Near Taylor, TX 76574
Nathaniel B.
Job Details: 05/07/2018
Model WRF736SDAM10, Arrived on call for water leaking under fridge and has damaged cabinet next to fridge, found water leak is supply line running from valve to the filter housing area it was damaged by prior company when tightened the screw down in mid way of the cabinet which is not were it goes, also display has dim segments will need display and also found ice maker is not making ice found e1 error code which is ice maker room temp not were it should be to make ice, found ice room fan is running and is plenty cold in i e room to make ice and ice maker did harvest but could not test fill with damaged water line in back of unit, will order ice maker and main control and dual valve and use primary valve on return if needed, office will reschedule with customer if parts are found and if autho. Is approved, left the water shut off to the unit, will need autho. For repair.
Near Georgetown, TX 78633
Lou
Job Details: 05/07/2018
arrived on site to inspect dishwasher upper rack falling off. Upon further inspection, I found that the upper rack left stop was not properly attached. Once attached, the stop was very loose. I removed and replaced the stop and tested and the unit operates as designed. No water leaks observed during service.
Near Austin, TX 78725
Carlos G.
Job Details: 05/07/2018
Near Temple, TX 76504
Dona
Job Details: 05/07/2018
Sr#7721933340 Andrew, found cooktop with discoloration from cookware. Will not affect functionality for customer. Right front burner only one with discoloration. All operations check good.
Near Hutto, TX 78634
Nathaniel B.
Job Details: 05/07/2018
Model WFG525S0HV0, Arrived on call for flames to high on burners, adjusted burner flames and all checks good, no gas leaks at time of call, call complete.
Near Hutto, TX 78634
Nathaniel B.
Job Details: 05/07/2018
Model WFG525S0HV0, Arrived on call for flames to high on burners, adjusted burner flames and all checks good, no gas leaks at time of call, call complete.
Near Horseshoe Bay, TX 78657
Thomas L.
Job Details: 05/07/2018
Arrived and installed previously ordered recirculating pump. All water connections were dry.
Near Horseshoe Bay, TX 78657
Thomas L.
Job Details: 05/07/2018
Replaced previously diagnosed cutter grid. All water connections are dry.
Near Hutto, TX 78634
Nathaniel B.
Job Details: 05/07/2018
Model MHW6000AW0, Arrived on call for f4 e0 error, found i ordered the wrong sensor, rechecked sensor at sensor and is reading 13.2 k ohmd, heater with sensor is needed, will need to reschedule with heater that comes with correct sensor, Skyped office parts and talked to jordan and will reschedule for 5/11/18
Near Hutto, TX 78634
Nathaniel B.
Job Details: 05/07/2018
Model MHW6000AW0, Arrived on call for f4 e0 error, found i ordered the wrong sensor, rechecked sensor at sensor and is reading 13.2 k ohmd, heater with sensor is needed, will need to reschedule with heater that comes with correct sensor, Skyped office parts and talked to jordan and will reschedule for 5/11/18
Near Temple, TX 76502
Dona
Job Details: 05/07/2018
File#7721932213 TJ. Arrived on site for inspector stated that microwave is leaking, used leak detector found that unit is within spec below 5 around entire door. checked unit 4 times. Documented with whirlpool tech. No leakage on unit at this time.
Near Round Rock, TX 78665
Mike C.
Job Details: 05/07/2018
Amana microwave AMV2307PFS0 Arrived to find interior light flickering when the door is opened and not always starting a heating cycle. Found door switch assembly bad. Installed new switch assembly and checked operation, checked good.
Near Hutto, TX 78634
Nathaniel B.
Job Details: 05/07/2018
Model WRS586FLDM01, Arrived on call for fridge making a loud noise while running, found prior damper louder than it should be, replaced damper and sealed were the inside liner meets outer cabinet on both sections due to air gaps, all checks good, call complete.
Near Hutto, TX 78634
Nathaniel B.
Job Details: 05/07/2018
Model WRS586FLDM01, Arrived on call for fridge making a loud noise while running, found prior damper louder than it should be, replaced damper and sealed were the inside liner meets outer cabinet on both sections due to air gaps, all checks good, call complete.
Near Salado, TX 76571
Dona
Job Details: 05/07/2018
Arrived on site for no ice production, found ice maker motor seized. Found inlet valve open on ice side. Replaced both, verified unit is now producing ice. Verified all water connections dry. Ran 2'gallons of water through dispenser checking for water drips none found all operations check good.
Near Georgetown, TX 78626
Mike C.
Job Details: 05/07/2018
Whirlpool dishwasher WDF330PAHB0 Arrived to install new door spring bushings and friction pads. Checked operation and unit checks good.
Near Hutto, TX 78634
Nathaniel B.
Job Details: 05/07/2018
Model WRF736SDAM13, Arrived on call for ice maker not making ice or making ice slowly, ice maker optics and water fill and harvest and ice room fan checked good in test but got a e2 error which is ice maker did not return to home position , will order main control and also found i e buildup at rear adapter for i e room will need white adapter and will return with ice maker, Skyped office parts and talked to jordan and will reschedule for 5/9/18
Near Hutto, TX 78634
Nathaniel B.
Job Details: 05/07/2018
Model WRF736SDAM13, Arrived on call for ice maker not making ice or making ice slowly, ice maker optics and water fill and harvest and ice room fan checked good in test but got a e2 error which is ice maker did not return to home position , will order main control and also found i e buildup at rear adapter for i e room will need white adapter and will return with ice maker, Skyped office parts and talked to jordan and will reschedule for 5/9/18
Near Canyon Lake, TX 78133
Daniel A.
Job Details: 05/07/2018
MEDB855DC3 Dryer not heating intermittently. Checked voltage. Red wire from motor to heater not seated fully. Reinserted. Verified normal temperature interior dryer. Normal operation after service. Instruct customer on venting/fire hazard
Near Pflugerville, TX 78660
Nathaniel B.
Job Details: 05/07/2018
Model EB2SHKXVD02, Arrived on call for drain iced over and running on to floor and air return and supply blocked with ice preventing air to fresh food section,, cleared all ice from drain and evap coil and supply air and return air and all checks good, getting good air flow to fresh food section and installed new drain tube and all checks good, call complete, no water leaks at time of call, call complete, collected remaining balance of 172.67
Near Pflugerville, TX 78660
Nathaniel B.
Job Details: 05/07/2018
Model EB2SHKXVD02, Arrived on call for drain iced over and running on to floor and air return and supply blocked with ice preventing air to fresh food section,, cleared all ice from drain and evap coil and supply air and return air and all checks good, getting good air flow to fresh food section and installed new drain tube and all checks good, call complete, no water leaks at time of call, call complete, collected remaining balance of 172.67
Near Austin, TX 78704
Carlos G.
Job Details: 05/07/2018
Arrived onsite for customer compliant popping noise.
Near Killeen, TX 76542
Dona
Job Details: 05/07/2018
Arrived on site for f3 e1 error, found trap to pressure hose clogged off with build up, customer stated that unit was not creating error on every load. Replaced trap. Filled, washed, drain, and spun accordingly with no error 2 x, all water connections dry. Discussed with customer possible over sudsing as well.
Near Kingsland, TX 78639
Thomas L.
Job Details: 05/07/2018
Arrived on site for no ice and no ice dispenser operation. Replaced failed icemaker controls and failed dispenser motor. Operations now test normal. All water connections were dry.
Near New Braunfels, TX 78132
Daniel A.
Job Details: 05/07/2018
WDT720PADM2 Dishwasher not draining (new home ). Check valve on drain hose not positioned properly/opening fully to allow water to drain. Verified drain pump operation. Checked water inlet and drain hoses. No leaks detected
Near Killeen, TX 76542
Dona
Job Details: 05/07/2018
Arrived on site for unit shaking during cycle, found right hand side of washer front screw missing , screws on toe kick missing as well. Put screws back in unit and ran unit with clothing. Unit is running to spec, but flooring is weak causing some movement. Unit is on a pedestal. Leveled unit as much as possible. Customer will need to reinforce flooring. All water connections dry
Near New Braunfels, TX 78132
Daniel A.
Job Details: 05/07/2018
WRF767SDEM01 Not cooling in refrigerator compartment. Not defrosting/drain pan frozen over. Replaced and repositioned refrigerator evaporator fan motor/thermistor. Defrosted refrigerator evaporator. Normal operation after service
Near Round Rock, TX 78664
Nathaniel B.
Job Details: 05/07/2018
Model WFE515S0EB0, Arrived on call for sparking noise like unit is shorting when running top burners, found prior all 4 infinite switches are bad, replaced all 4 infinite switches and checked operation and all checked good, call complete.
Near Round Rock, TX 78664
Nathaniel B.
Job Details: 05/07/2018
Model WFE515S0EB0, Arrived on call for sparking noise like unit is shorting when running top burners, found prior all 4 infinite switches are bad, replaced all 4 infinite switches and checked operation and all checked good, call complete.
Near Austin, TX 78704
Carlos G.
Job Details: 05/07/2018
Arrived onsite for customer compliant of UI not responding. Checked components and found a faulty UI. Normal wear and tear. Removed and replaced UI assembly. Ran test cycle and all checks ok now. Job complete.
Near Austin, TX 78704
Carlos G.
Job Details: 05/07/2018
Arrived onsite for customer compliant of UI not responding. Checked components and found a faulty UI. Normal wear and tear. Removed and replaced UI assembly. Ran test cycle and all checks ok now. Job complete.
Near Leander, TX 78641
Lou
Job Details: 05/07/2018
arrived on site to inspect washer not dispensing cold water. I placed the unit in diagnostics and found that the unit would dispense cold water and hot and then both together. However, when I ran the unit on normal mode, the cold water would not dispense. I replaced the control and calibrated the unit then tested the unit. Again, the cold would dispense in test mode but when operating in normal wash mode, the cold would not dispense. I ohmed the water inlet valve and the valve is open. Office to order water inlet valve and schedule return service for 05/09/18. No water leaks observed during service.
Near Burnet, TX 78611
Thomas L.
Job Details: 05/07/2018
Arrived on site for Noisey operation. Found fresh food temp at 38 and freezer temp at -3. All operations were normal and quiet. Customer had defrosted the unit prior several days ago. Suspect defrost cycle problem. However defrost heater energized in diagnostics testing. All water connections were dry. Customer to observe u it operations.
Near Killeen, TX 76549
Dona
Job Details: 05/07/2018
Arrived on site for range seems to hot. Found unit running a little high. Recalibrated unit. Showed customer how to calibrate machine. Unit checks good after recalibrate.
Near Killeen, TX 76549
Dona
Job Details: 05/07/2018
Arrived on site for unit taking longer to heat, showed customer reheat, operations, timed cook operations, all options. Verified water is boiling within one and a half minutes. All operations checked good.
Near Austin, TX 78737
Brandon
Job Details: 05/07/2018
Arrived on site for part hanger, I replaced Evap fan motor kit with support, uib, unit tested good.
Near New Braunfels, TX 78132
Connor M.
Job Details: 05/05/2018
WSZ57L18DM00 whirlpool refrigerator Arrived on site to test unit for condensation on upper left corner of ff compartment. Found gasket slightly pulled away from cabinet on corner. Corrected issue with heat gun. Unit working properly, no leaks detected.
Near New Braunfels, TX 78132
Connor M.
Job Details: 05/05/2018
WTW8540BW whirlpool washer Arrived on site to test unit for oil coming from under unit. Spun basket manually and fiund failed bearing likely caused by bad tub seal. Rotor covered in oil will need to replace. Allow 2 hours. Office to schedule directly.
Near New Braunfels, TX 78132
Connor M.
Job Details: 05/05/2018
WED8500BW0 whirlpool dryer Arrived on site to test unit for door not closing properly. Found failed door catch. Replaced and tested unit. Unit working properly. Instruct on proper venting and fire hazards.
Near Taylor, TX 76574
Nathaniel B.
Job Details: 05/04/2018
Model WRS321SDHB00, Arrived on call for right fridge door has dent, will order right fresh food door, took pics, instructed customer that door orders take 6-8 weeks, office will reschedule with customer, as for dent on side of cabinet customer will need to call whirlpool customer service but it does not effect the unit see pic.
Near Taylor, TX 76574
Nathaniel B.
Job Details: 05/04/2018
Model WRS321SDHB00, Arrived on call for right fridge door has dent, will order right fresh food door, took pics, instructed customer that door orders take 6-8 weeks, office will reschedule with customer, as for dent on side of cabinet customer will need to call whirlpool customer service but it does not effect the unit see pic.
Near Temple, TX 76502
Dona
Job Details: 05/04/2018
Arrived on site for unit going off balance, found suspension rods sprung and causing unit to move all over. Also found gearcase with noise on spin, will need new drive block due to age. Will order new tub seal if new gearcase doesn't come with. Will need 2 hours ordered cnotes for repair and office will need to reschedule office closed. All water connections dry. MEL1M00DPL1
Near Georgetown, TX 78628
Lou
Job Details: 05/04/2018
Near Taylor, TX 76574
Nathaniel B.
Job Details: 05/04/2018
Model MEDX655DW1, Autho. MEK8KEJEPL1 , Arrived on call fo dryer to hot on low settings, found that element shorted to housing of heating element on l2 side and when turned on timer to a heat setting of any kind with out pressing start element would come on, replaced element and checked operation and all checks good, call complete, dryer vent is clear.
Near Taylor, TX 76574
Nathaniel B.
Job Details: 05/04/2018
Model MEDX655DW1, Autho. MEK8KEJEPL1 , Arrived on call fo dryer to hot on low settings, found that element shorted to housing of heating element on l2 side and when turned on timer to a heat setting of any kind with out pressing start element would come on, replaced element and checked operation and all checks good, call complete, dryer vent is clear.
Near Georgetown, TX 78628
Steve C.
Job Details: 05/04/2018
Arrived on site for the unit Flame is too high. Found the unit is not converted to propane. Use the conversion kit and tested the unit. Unit ignite and heat properly and no gas leak present.
Near Georgetown, TX 78628
Steve C.
Job Details: 05/04/2018
Arrived on site for the unit is not heating. Tested the unit and found the heating element has no continuity. Replaced the heating element and cleaned the inside of the unit. Unit works properly and advise customer to clean air vents every six months.
Near Taylor, TX 76574
Nathaniel B.
Job Details: 05/04/2018
Model KUDS25SHBL1, Arrived on call for unit intermittently not completing cycles, found that unit stopping cycles was due to power connection under dishwasher had wrong size wire nuts wires backed out, installed correct size wire nuts, also half of the cycles do not work on console assem., will need to order black console assem. And will return with main control just incase needed to verify if cycles work, skyped office parts and talked to jordan and will reschedule for 5/9/18
Near Taylor, TX 76574
Nathaniel B.
Job Details: 05/04/2018
Model KUDS25SHBL1, Arrived on call for unit intermittently not completing cycles, found that unit stopping cycles was due to power connection under dishwasher had wrong size wire nuts wires backed out, installed correct size wire nuts, also half of the cycles do not work on console assem., will need to order black console assem. And will return with main control just incase needed to verify if cycles work, skyped office parts and talked to jordan and will reschedule for 5/9/18
Near Georgetown, TX 78633
Mike G.
Job Details: 05/04/2018
WDT720PADM2, Arrived on site for unit not cleaning checked unit and found that the customer has a water softener in the home and customer is put soap as if they do not has a water softener and unit is Creating too much Suds and not washing properly flushed unit out and customer is going to run cleaner in unit checked unit for water leaks and no leaks found at time of srv... unit checked fine at this time....
Near Georgetown, TX 78633
Mike G.
Job Details: 05/04/2018
WDT720PADM2, Arrived on site for unit not cleaning checked unit and found that the customer has a water softener in the home and customer is put soap as if they do not has a water softener and unit is Creating too much Suds and not washing properly flushed unit out and customer is going to run cleaner in unit checked unit for water leaks and no leaks found at time of srv... unit checked fine at this time....
Near Round Rock, TX 78681
Mike C.
Job Details: 05/04/2018
Whirlpool oven RBD305PRS00 Arrived and installed new oven control and user interface. Checked operation and unit checks good.
Near Fort Hood, TX 76544
Dona
Job Details: 05/04/2018
Arrived on site for too high of temperatures found, timer not shutting heater down, will need to replace the thermostat and timer. Timer is-165.80 Thermostat is-96.92 Labor189.99 Total with tax490.06 Customer does not want to repair at this time. Collected 108.24 check 1095
Near Fort Hood, TX 76544
Dona
Job Details: 05/04/2018
Arrived on site for ff drawers on evap cover freezing up, defrosted unit, replaced rc therm and replaced door per previous technician, verified all functions checked good, temperatures dropping. Customer had refrigerator pulled out from wall. All water connections dry. Customer signed waiver.
Near San Marcos, TX 78666
Connor M.
Job Details: 05/04/2018
WED7800XW0 whirlpool dryer Arrived on site to test unit for over heating. Found thermal cutoff sticking at times allowing unit to reach temps slightly too high. Replaced cutoff and tested unit. Unit working properly. Instruct on proper venting and fire hazard.
Near Martindale, TX 78655
Connor M.
Job Details: 05/04/2018
WRF736SDAM13 whirlpool refrigerator Arrived on site to test unit for low ice production. Found freezer at 4f and ff section at 37f on average. Ran test mode and fiund all thermistors, fans and related components checked fine. Ice level sensor operating properly. No error codes for ice maker. Diagnosed bad heater on icemaker mold. Ordering for return. Sw approved 5/8
Near Hutto, TX 78634
Nathaniel B.
Job Details: 05/04/2018
Model WDF520PADM7, Unit has a 1 year extended warranty through builder, Arrived on call for dishwasher door rusting, took pic and was instructed by office repair is authorized rust is covered for 1 full year from the date of purchase. Replaced door panel all checks good, call complete.
Near Hutto, TX 78634
Nathaniel B.
Job Details: 05/04/2018
Model WDF520PADM7, Unit has a 1 year extended warranty through builder, Arrived on call for dishwasher door rusting, took pic and was instructed by office repair is authorized rust is covered for 1 full year from the date of purchase. Replaced door panel all checks good, call complete.
Near Cedar Park, TX 78613
Lou
Job Details: 05/04/2018
arrived on site to inspect oven panel coming loose. Upon inspection, I found that the unit UI is warped near the display. Also I found that the door gaskets on both the top and bottom were badly worn and flat. Office to order panel and two door gaskets. Scheduled return for 05/10/18 JA. No gas leaks detected during service.
Near Burnet, TX 78611
Thomas L.
Job Details: 05/04/2018
Arrived on site for unit leaking water. Found restricted drain line. Replaced drain line. Water connections are all dry. Erica ran card for payment.
Near Round Rock, TX 78665
Nathaniel B.
Job Details: 05/04/2018
Model WTW8900BC0, Arrived on call for water coming from under unit still, called butch and got instruction for diag. Test and found when set on heavy duty and calling for warm water cup is over running at front left due to to much water input, per whirlpool tech line to replace the log valve and the tub ring, file number 7721916671, no water leaks after repair, call complete.
Near Round Rock, TX 78665
Nathaniel B.
Job Details: 05/04/2018
Model WTW8900BC0, Arrived on call for water coming from under unit still, called butch and got instruction for diag. Test and found when set on heavy duty and calling for warm water cup is over running at front left due to to much water input, per whirlpool tech line to replace the log valve and the tub ring, file number 7721916671, no water leaks after repair, call complete.
Near Austin, TX 78717
Lou
Job Details: 05/04/2018
arrived on site to inspect microwave door scratched/dented. I found that the microwave door on the microwave oven wall unit was badly scratched and had a small dent in it. I removed and replaced the microwave door. Job completed.