Service History 902 - Appliance Express

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LFTR1814LW1

Near San Marcos, TX 78666

Jacob

Job Details: 06/17/2021

Arrived onsite for unit not cooling. Saw ice buildup in the freezer. De frost the ice in the freezer. Upon further inspection. Found that the defrost thermostat needs to be replaced. Replaced thermostat. Turned unit on. No issues at this time. Job complete

We serviced a

WHIRLPOOL WASHER

Model LXR7244JQ1

Near San Marcos, TX 78666

Jacob

Job Details: 06/17/2021

Arrived onsite for unit spilling water. Looked at the unit and ran it in heavy load. No water was leaking from the unit. Saw that this particular unit fills up almost all the way to the top. Let tenant know that if the load getting put in is to big. That some leaking may occur as the water will splash over the tub to the outside. Just let tenant know to be careful with load sizes to avoid any leaks. No issues at this time. Job complete

We serviced a

WHIRLPOOL WASHER

Model WFW9150WW01

Near Austin, TX 78703

Justin

Job Details: 06/17/2021

"Arrived on site for a washing machine filling the tub when not in use. Upon arrival the customer stated that the tub will slowly fill in stand by, and even spill out the front sometimes when opening the door. The unit does drain at the end of every cycle too. During our prior services we found the unit could not be pulled out all of the way due to the gas line being to short. We would have to remove the gas line in order to service the unit, but we cannot gain access to the line. Also, the gas line does not have a shut off valve to remove regardless. I called the landlord and advised her on my findings. I let her know we will need to have the gas s turned off for safety and the units removed prior to service. The unit would then have to be reinstalled by them. The customer agreed and said she will reach out to plumber regarding the gas valve. This also sounds like a valve issue.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Wimberley, TX 78676

Andrew

Job Details: 06/17/2021

Arrived on site to test unit for ice build up on evap. Found ice on whole lower FC evap. Cleared ice and found a piece of foam clogging drain line. Ran diagnostics and verified heater engaging. Thermistors tested good. Found unit is a rental and temps were turned up way too high as nobody ever really opens and closes doors. Advised to set temps way lower. Set temps as recommended. All functions operating as designed. Job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near New Braunfels, TX 78132

Noah D

Job Details: 06/17/2021

"Arrived on site to inspect unit for not making ice, upon inspection found the icemaker mid harvest and stuck, checked for error codes and found a bad motor code, replaced unit and tested with no issues, temp was 0 in freezer. lowered temp. Complete"

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0AS05

Near Round Rock, TX 78665

Wesley

Job Details: 06/17/2021

"Arrived onsite and found blower and thermostat needed. Replaced both to repair

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSF26C2EXY02

Near Cedar Park, TX 78613

Kayman

Job Details: 06/17/2021

Arrived onsite to install previously diagnosed parts. I installed the inlet valve and tested the unit. The new valve is not leaking at this time and working as designed.

We serviced a

KENMORE DISHWASHER

Model 665.169994

Near Killeen, TX 76549

Job Details: 06/17/2021

"Arrived on site and inspected dishwasher not working.Confirmed the complaint and found the water underneath the sink was turned to the off position and there was also a switch on the counter the tenant has to turn on for the unit to work.Unit filled, washed drained and heated as designed.

We serviced a

WHIRLPOOL OVEN

Model WOS11EM4EB01

Near Seguin, TX 78155

Noah D

Job Details: 06/17/2021

"Arrived on site to inspect unit for debris inside glass, upon inspection found the unit was working to specs but the customer had sprayed foam on inner glass, cleaned glass and put back together. No problems found , instructed customer on use. Complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Burnet, TX 78611

Cliff

Job Details: 06/17/2021

Arrived on site to diagnose a washer that is not cleaning properly. Found shifter not connected to cam assembly. Shifter will need to be replaced with updated version to complete repairs. Office to set return appointment. ; ordrng 1 W10913953 (Shifter)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ04

Near New Braunfels, TX 78132

Noah D

Job Details: 06/17/2021

"Arrived on site to inspect unit for not lighting up the freezer, upon inspection found the unit building ice around top switch. Replaced bulb and I will need a new switch to fix issue. I bent the supports to fix air gap. Office to reschedule ; ordrng 1 W10847849 (switch)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near New Braunfels, TX 78130

Leonardo

Job Details: 06/17/2021

Arrived on site to test unit for no power. Test unit and found unit getting 120v but no display. Found board getting voltage but not sending it out. Replaced board test unit and unit test good job complete.

We serviced a

WHIRLPOOL RANGE

Model WGE745C0FS01

Near Manor, TX 78653

Scott

Job Details: 06/17/2021

"Arrived on site for temps being off on both oven . Didnt find anything wrong with knobs or switches . Checked sensors . Both checked normal . Ran temp checks on both ovens . Upper oven was 15below ,readjusted bye +15. Lower oven oven was low bye 25 adjusted +25. Reran temp checks . Both checked normal. No other issues found job complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KBFC42FTS08

Near Austin, TX 78738

Brandon

Job Details: 06/17/2021

"Arrived on site to replace failed inlet tube and ice maker fill tube, after replacing, unit tested good.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Georgetown, TX 78628

Tommy

Job Details: 06/17/2021

Arrived onsite for refrigerator lights not coming on. Upon arrival found meat drawer damaged unit will require drawer UI and wiring. . ; ordrng 1 WPW10769076 (MD UI) and 1 W10815668 (Black stainless drawer) and 1 W11170612 (Harness)

We serviced a

JENN-AIR OVEN

Model JJW2830DS00

Near New Braunfels, TX 78132

Leonardo

Job Details: 06/17/2021

Arrived on site to test unit for unit giving shorted keypad error found shorted keypad. Replaced console test unit and unit test good job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD608ESS01

Near Austin, TX 78738

Robert

Job Details: 06/17/2021

Arrived on job for complaints of dent in door. Took pictures of door. Gasket issue is normal differential in refrigerator to freezer door.

We serviced a

JENN-AIR COOKTOP

Model JGCP436HL00

Near Liberty Hill, TX 78642

Jonathan S

Job Details: 06/17/2021

Arrived on site to install previous diagnosed parts. Removed failed orifice holder and orifices. Installed propane orifices in new holder and installed holder and burner. Found wrong screws on part lookup and will need to research correct screws. Will need to replace rear left orifices hold and screw. Office to schedule when parts have ETA. Burners are working as designed. Inform customer if needed to use that they are able but prefer to use the other 4 burners first. ; ordrng 6 BURNERHEADSCREW (PART Research ( PIC IN SD))s and 1 W11121392 (BURNER CAPS) and 1 W11337063 (LEFT REAR HOLDER)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Fischer, TX 78623

Andrew

Job Details: 06/17/2021

"Arrived on site to replace compressor and filter drier from previous diagnosis. Replaced compressor, filter drier, run cap and start device. System held vacuum for 20 mins. Charged system to specs. Found no leaks. Ideal frost pattern developing nicely on evap. Job complete."

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JS0

Near Elgin, TX 78621

Scott

Job Details: 06/17/2021

Arrived on site for sensor error code . Found sensor not ohm correctly . Replaced sensor . Ran preheat check . Unit passed temp check . Job complete .

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Austin, TX 78717

David S

Job Details: 06/17/2021

"Onsite for washer not spinning. C/S unit would not respond to inputs and unplugged unit. Plugged unit back in and heard drain pump continuously run and unit would not respond to any command. Drain pump 20ohms, J2 2&3. Motor cw and ccw windings 5.5ohms. Both within spec. Replaced control, calibrated, ran diag cycle, unit is now responding to input, fills agitates and spins. Also checked actuator and it has correct version. Unit functioning as designed call complete."

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW1

Near Austin, TX 78738

Brandon

Job Details: 06/17/2021

"Arrived on site for customer complaint of unit not washing, found failed water valve, I replaced water, tested both valves, drain, spin, agitator, unit tested good."

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0AS04

Near Hutto, TX 78634

Wesley

Job Details: 06/17/2021

Arrived onsite for oven display failed. Found issue with main control. Unit is now operating as designed.

We serviced a

JENN-AIR RANGE

Model JGRP436HM00

Near Austin, TX 78704

Jacob

Job Details: 06/17/2021

"arrived onsite for middle back burner and left front burner not staying lilt on low simmer. Tried to adjust the flames in low simmer, still couldn?t get flame to stay on but one click of the igniter and the flame came on after a little bit of adjustment. Called tech line. Said that the unit is acting as normal. Said to use a wire brush to keep the burner heads clean, also said to adjust the flames behind the knob as well. But no parts to replace at this time. Spoke with Bruce, got sr#7731028361. No leaks at this time. Job complete"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EFS04

Near Austin, TX 78704

Luis

Job Details: 06/17/2021

"Arrived on site. Found protective film on water pad defective,chrome paint and letting peeling off pad ordering new pad; ordrng 1 W10792148 (Pad water) and 1 W10792149 (Pad ice)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Andice, TX 78628

Jonathan S

Job Details: 06/17/2021

"Arrived on site for refrigerator top lights and freezer light not working. Inspected unit and work area. Found FC light at fault. Removed failed FC light and installed new. Tested operation. All tested good, no water leaks detected during service."

We serviced a

WHIRLPOOL RANGE

Model WFG975H0HV0

Near Cedar Park, TX 78613

David S

Job Details: 06/17/2021

"Arrived on site for range cooktop not lighting properly. We inspected the cooktop and actually found the font right burner not lighting properly. We swapped in the burner head and tested the unit, we found it lighting every time.

We serviced a

KITCHENAID RANGE

Model KSDB900ESS3

Near Canyon Lake, TX 78133

Andrew

Job Details: 06/17/2021

"Arrived on site to test unit for oven not working. Found oven working but stopping mid cycle and acting erratic. Found error. Ode f2e1 shorted/stuck button. Ran diagnostics and error came up. Ran bake cycle and error came up again. Connections are good. Ordering control panel, control and display board. Office to reschedule.; ordrng 1 W10913685 (panl-cntrl) and 1 W11099784 (cntrl-elec) and 1 W11128223 (display)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM02

Near Bastrop, TX 78602

Matthew

Job Details: 06/17/2021

Arrived onsite to replace previously diagnosed parts per whirlpool tech line. Customer had already defrosted unit prior to visit and had it running 3 days prior to visit. Removed evaporator cover for inspection and all looked good. Replaced tube. Unit seems to be functioning properly at this time. Job complete

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near Georgetown, TX 78626

Tommy

Job Details: 06/17/2021

Arrived onsite for unit UI still acting up. Ordering UI and control to be replaced at the same time. Office to reschedule upon arrival of parts.; ordrng 1 W11296171 (Console)

We serviced a

KITCHENAID ICE MACHINE

Model KUIX305ESS1

Near Canyon Lake, TX 78133

Noah D

Job Details: 06/17/2021

"Arrived On site to inspect unit for not making ice, upon inspection found the unit was making ice but the drain would not clear water from unit, checked drain and drain tubing and found the tube was in Water in the drain pipe causing backflow. Zip tied drain tube correctly and tested multiple times with customer. Complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Harker Heights, TX 76548

Tyler

Job Details: 06/17/2021

We serviced a

WHIRLPOOL RANGE

Model WFG550S0HZ1

Near Hays, TX 78610

Leonardo

Job Details: 06/17/2021

Arrived on site to test unit for cancel button not working. Was able to turn oven on but cancel button not working couldnt turn it off. Will order new control board office to reschedule. ; ordrng 1 W11258611 (Control board)

We serviced a

KITCHENAID REFRIGERATOR

Model KBFA25ERSS01

Near Austin, TX 78749

Luis

Job Details: 06/17/2021

"Arrived on site for no lights in fresh food section and loose freezer door handle. Removed handle tightened set screw on door,reinstalled handle tested door operation good. Found burned out bulbs,installed new bulbs one new bulb defective installed good bulb in fresh food section customer will replace remaining bulb.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF550CDHZ03

Near Leander, TX 78641

David S

Job Details: 06/17/2021

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS00

Near Austin, TX 78745

Luis

Job Details: 06/17/2021

"Arrived on site for no cool. Both compartments warm,fans running,removed compressor cover heard faint hissing noise,traced noise to cap tube,gave cap tube a tug and cap tube broke right at liner wall,attempted to pull cap tube out of liner to repair

We serviced a

KITCHENAID ICE MACHINE

Model KUID308ESS1

Near Canyon Lake, TX 78133

Noah D

Job Details: 06/17/2021

"Arrived on site to inspect unit for not making ice, upon inspection found the unit going through normal cycles but not cooling evap plate, checked compressor and found it running hot, condenser fan was running, I found a dark spot on drier. Ran for 15 with no frost or cooling of evap plate. Ordering sealed system. Office to reschedule ; ordrng 1 SEALEDSYSTEM (SEALED SYSTEM ) and 1 W10200037 (drier-tube) and 1 W10482479 (compressor) and 1 W11506635 (ACCESS) and 1 WPW10143759 (dryer)"

We serviced a

WHIRLPOOL WASHER

Model WFG320M0BS3

Near Del Valle, TX 78617

Jacob

Job Details: 06/17/2021

Arrived onsite to replace control as diagnosed by previous tech. Replaced control. Tested unit. Unit test good. No issues at this time. Job complete

We serviced a

KITCHENAID ICE MACHINE

Model KUIS18PNZB1

Near Woodway, TX 76712

Jonathan M

Job Details: 06/17/2021

Arrived on site for an ice machine that is not making ice. Inspected unit and work area. Ran the unit through diagnostics and found the valve not pulling in enough water to re-circulate. .; ordrng 1 W10897719 (valve) and 1 W11542867 (RECIRCULATION PUMP)

We serviced a

MAYTAG DRYER

Model MEDC200XW1

Near Martindale, TX 78655

Jacob

Job Details: 06/17/2021

"Arrived onsite for unit throwing out lint through the vent tub. Went ahead and cleaned out the vent tub and saw lint fall out and pulled some lint out of the unit from the back. Let customer know that the lint catcher won?t catch all the lint and can build up in the vent tube, and just to keep the tube hose clear when ever needed to to be cleaned. No issues at this time. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near New Braunfels, TX 78130

Leonardo

Job Details: 06/17/2021

Arrived one site to test unit for missing door handle. Installed new door handle test unit and unit test good job complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH78019HZ

Near Hutto, TX 78634

Wesley

Job Details: 06/17/2021

Arrived onsite and found unit door strike assembly loose in door. Will need new door to repair. Returning with interlock assembly also. Office to reschedule ; ordrng 1 W11196131 (Door)

We serviced a

AMANA DRYER

Model NED4655EW1

Near Austin, TX 78758

Justin

Job Details: 06/17/2021

(M.M) Arrived on site to install previously diagnosed parts. Installed front clips and observed there was no longer gaps and that the panel was now firmly fixed to the rest of the unit. Unit now running as designed. Call complete.

We serviced a

WHIRLPOOL RANGE

Model RS385PXBQ0

Near Smithville, TX 78957

Matthew

Job Details: 06/17/2021

Arrived onsite to replace previously diagnosed parts. Replaced bake element. Tested unit and unit is functioning properly. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ09

Near McQueeney, TX 78123

Noah D

Job Details: 06/17/2021

"Arrived on site to inspect unit for freezing food on top shelf, upon inspection found one milk carton frozen next to damper but no other issues, changed out thermistor and tested. Complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDB02

Near Canyon Lake, TX 78133

Noah D

Job Details: 06/17/2021

"Arrived on site to inspect unit for not cooling, upon inspection found the unit off, plugged in unit and compressor kicked, checked evap and found large spots of what seemed to be dye (did not have light) evap was also very dented. Ordering correct sealed system repair. Office to reschedule ; ordrng 1 SEALEDSYSTEM (SEALED SYSTEM ) and 1 W10570565 (evaporator) and 1 W11506635 (ACESSS)"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW01

Near Canyon Lake, TX 78133

Andrew

Job Details: 06/17/2021

Arrived on site to test unit for frost build up. Found bottom of door not sealing properly. Found door was extremely bowed in center pushing gasket upwards. Needing new door and gasket to fix issue. Office to reschedule. ; ordrng 1 W10746789 (dor-fmd) and 1 W11501317 (GASKET)

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Buda, TX 78610

Kevin

Job Details: 06/17/2021

"Arrived on site and replaced motor and timer and dryer is now running properly, job complet"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Spicewood, TX 78669

Robert

Job Details: 06/17/2021

Arrived on job for complaints of not cooling in refrigerator compartment. Ran compressor test 40 and all functions passed. Replaced main control.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHM00

Near San Marcos, TX 78666

Andrew

Job Details: 06/17/2021

"Arrived on site to replace UI and control per techline. Found ice was not clumped toghether upon arrival. Replaced parts, and ran service test 14 got a reading of 11 degrees. Ran service test 16 and got a reading of 31 degrees. Called techline with findings. Was advised temps are in range and to monitor. Upon putting unit back together wife asked if dispenser will work now. Never knew dispenser was an issue. Wife states this whole time the dispenser is what is the issue. Customer assumed since ice was at times clumping and potentially causing the dispenser issues, the clumping was reported as the issue. Found removable motor shaft was rounded on the ends causing ice bin auger to round out. Tested unit and found with the slightest bit of resistance the teeth and the motor shaft were skipping. Recommend replacing dispenser motor, motor shaft and ice container. Office to reschedule. ; ordrng 1 AHO (AHO) and 1 W10822606 (motor) and 1 W10911314 (ice-contnr) and 1 W11228132 (shaft)"

We serviced a

JENN-AIR RANGE

Model JDRP548HL00

Near New Braunfels, TX 78132

Leonardo

Job Details: 06/17/2021

Arrived on site to test unit for oven not responding or turning off at around 300?. Test unit and found both ovens had bad uis will order new ui and control boards. Will need to replace all boards at the same time. Office to reschedule. ; ordrng 1 W11319204 (Ui) and 1 W11317945 (Control board) and 1 W11317944 (Control board)

We serviced a

WHIRLPOOL ICE MACHINE

Model WUI75X15HB00

Near New Braunfels, TX 78130

Andrew

Job Details: 06/17/2021

"Arrived on site to test unit for reservoir over flowing and no ice production. Unit was working upon arrival. Checked voltage to recirculating pump and voltage was good at 13.8vac. Connected recirculating pump and pump now not engaging. Checked voltage agin and was now receiving .8vac. Verified transformer was receiving proper voltage and sending proper voltage. Replaced control, recirculating pump and drain pump. Verified voltage was correct again, tested unit, unit started to work good then stopped. Voltage was now changing erratically. Continuity through harness is good. Recommend replacing transformer and control. Returning with pumps to ensure completion on return visit. Also requesting 2hrs on return visit. Office to reschedule. ; ordrng 1 2HRS (2HRS) and 1 AHO (AHO) and 1 W11034363 (cntrl-elec) and 1 W11325175 (PUMP) and 1 WPW10485951 (transformr) and 1 Wpw10489125 (pump)"

We serviced a

WHIRLPOOL VENTHOOD

Model UVL6048JSS

Near Canyon Lake, TX 78132

Leonardo

Job Details: 06/17/2021

Arrived on site to test unit for light making small flickering when on low setting. Called Techline and test unit with Techline and let Techline they dont advised changing any parts or doing any repair due to unit working correctly. The lights will do that on low setting job complete. File#7731029648

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFTR2021TB5

Near Burnet, TX 78611

Cliff

Job Details: 06/17/2021

Arrived on site to diagnose a refrigerator that is condensating in rc. Found right side of door to close to frame and compressing gasket too much. Installed new hinge and all is working properly at this time. No leaks were found at time of service.

We serviced a

WHIRLPOOL ICE MACHINE

Model KUIX535HPS00

Near Lakeway, TX 78734

Robert

Job Details: 06/17/2021

Arrived on job for complaints of no power. Found the power cord damaged.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Wimberley, TX 78676

Kevin

Job Details: 06/17/2021

We serviced a

GE REFRIGERATOR

Model GFE28HSHESS

Near Killeen, TX 76542

Job Details: 06/17/2021

Arrived on site and inspected French door refrigerator cooling and leaking issues.Confirmed the complaint and found the unit was leaking from a massive ice buildup on the floor underneath the storage drawer.I removed the ice buildup and noticed the gasket has lot of sticky debris on it causing it to stick to the unit when opened.Advised customer to simply wipe the gasket to prevent and further cooling issues.JOB COMPLETE

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Harker Heights, TX 76548

Tyler

Job Details: 06/17/2021

"Arrived on site for refrigerator not cooling. Upon arrival found rc temps around 60 degrees. Upon further inspection found rc evap thermistor ranges at 5 ohms even from p5 1&2 connections and wasnt reading accurate temps in rc compartment. At this time unit will need new evap fan motor assembly, ui and hv control. Found no water issues or leaks in ui panel and deli drawer. ; ordrng 1 W11087438 (Rc evap fan plus harness)"

We serviced a

WHIRLPOOL DRYER

Model LER4624DQ0

Near Harker Heights, TX 76548

Tyler

Job Details: 06/17/2021

"(CS) Arrived on site for dryer not coming on. Upon arrival we found unit receiving 240v from outlet. Upon further inspection I found the heater ohming at 10 ohms even and not grounded. Both the high limiter and cutoff were functioning, door switch was working. Found the thermal fuse had blown. I was able to replace thermal fuse then use a pressure test kit and found unit had great air flow when vent hose wasnt connected but once hose was reinstalled found pressure were no longer within good ranges indicating a clog within wall of home. At this time unit will also need a dvc in order to complete repairs and insure thermal fuse doesnt break again. Call complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS00

Near Hewitt, TX 76643

Jonathan M

Job Details: 06/17/2021

"Arrived on site for refrigerator that still not cooling. Inspected unit and work area. Checked pressures on the unit and found the unit had lost all of its refrigerant. Put nitrogen into the system and checked for air leaks at the can presser and condenser. Could not find a leak on either of those. Did find the unit leaking nitrogen still very slowly. Gained access to the fresh food and freezer evaporator?s and used bubbles to try to find the leak. Still could not find the leak. I called Whirlpool Techline and spoke to Robert SR# 7730805740.

We serviced a

GE DISHWASHER

Model CDT845P2N3S1

Near Andice, TX 78628

Tommy

Job Details: 06/17/2021

Arrived onsite for dishwasher disposal making loud noise. Upon arrival found unit motor for disposal was likely burnt out heavy grinding sound. Customer informed me they got it from Home Depot and it was under warranty. Spoke with customer on getting a new one from them as we did not carry any.

We serviced a

KITCHENAID DISHWASHER

Model kdte204dbl1

Near Woodway, TX 76712

Jonathan M

Job Details: 06/17/2021

Arrived on site for a dishwasher that is leaving soap at the bottom of the dishwasher and has a rack that will move in and out properly. Inspected unit and work area. The customer advised that her lower rack we all had popped off and they had popped it back on but it?s not rolling properly and that most of the time the unit does wash dishes but sometimes the soap is left at the bottom of the dishwasher. Confirmed customers complain about the wheel and found it not properly placed. Fix the wheel and tested the wheel rack assembly. Lower rack assembly is good. Ran unit through diagnostics and did not find any stored error codes. Ran unit through an auto test and the unit ran as designed. The customer as devised they don?t always run hot water at the sink prior to use and do use large dishes in the dishwasher on the lower rack. Went over user care guide and the unit is working as designed. Call complete.

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Lorena, TX 76655

Jonathan M

Job Details: 06/17/2021

Arrived on site for a washing machine that?s not spinning out clothes. Inspected unit and work area. The customer advised that the unit is spinning out clothes but that the agitator doesn?t seem to be moving the clothes around very much wen in agitation. She showed me a video of what she was talking about and also complained of a slight knocking sound on the unit was agitating back-and-forth. Placed a unit in service diagnostics and found an F7 E9 (locked rotor) error code. Ran the unit through an auto test and the unit ran as designed. Ran the unit through manual spin and agitation cycles in the unit ran as designed. I did advise the customer that the knocking sound will come when she?s using heavier loads due to the weight that?s put on the agitator when it?s trying to shift directions. I also did advise the customer that the unit has several agitation speeds and that the one she was showing me was a light agitation. The unit is working as designed. Call complete.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Temple, TX 76502

Tyler

Job Details: 06/17/2021

"Arrived on site for dryer collecting lint on back of screen in lint chute. Upon arrival I ran a heat test with vent off and found pressures and temps within specs on pressure test kit and unit had a 140 degrees average temp. Upon further testing with the vent hose reattached, I then found pressures in dryer were to high causing over heating in dryer as well as extremely poor airflow. Informed customer at this time units collecting more lint in areas in shouldnt due to the restriction within vent of home itself. Instructed customer that they would need a dvc (dryer vent cleaning) done in order to insure proper airflow and escape for the lint. I then called whirlpool techline and spoke with (Chris Sr#7731028100) who instructed me that at this time unit is functioning but dvc would need to be done ASAP in order to ensure proper ventilation. Call complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH2175XVQ2

Near Temple, TX 76502

Tyler

Job Details: 06/17/2021

"(CS) Arrived on site for microwave sparking. Upon arrival customer stated that the sparking was coming from above and behind main control. Upon further disassembly I found every component behind main control including but not limited to all high voltage equipment, noise filter & fuses, & as well as other components were heavily covered in a think layer of grease. This had led to some important high voltage wires burning through their insulation and melted around diode and other components.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ00

Near Georgetown, TX 78626

Tommy

Job Details: 06/17/2021

"Arrived onsite for refrigerator no cool. Upon arrival found damage to floor around fridge due likely to unit being pulled previously. Found unit compressor would not kick on likely due to rats chewing through rats in back. Unit was not accessible for back inspection. Unit will need to be pulled for repair. Ordering unit lower harness, control, starting device and capacitor.; ordrng 1 W11291133 (Lower harness) and 1 WPW10197428 (Starting device) and 1 WPW10350564 (Cap)"

We serviced a

FRIGIDAIRE DISHWASHER

Model LGBD2432LB0A

Near Temple, TX 76502

Tyler

Job Details: 06/17/2021

Arrived on site for dishwasher not cleaning dishes or drying. Upon arrival found no errors in diagnostics. Upon further inspection found heating element was slightly out of ohm range (15.1 ohms) but other then that main control and high limit thermostat were both allowing main control to send 120 volts to heater as designed. I also found wash motor had become weak not allowing water to flow properly to upper rack spray arms. After getting autho I replaced the wash motor and heating element. Reassembled and tested unit and found no leaks. Unit is no functioning as designed call complete.

We serviced a

WHIRLPOOL COOKTOP

Model KCED600GBL01

Near Austin, TX 78739

Kevin

Job Details: 06/17/2021

"Arrived on site and inspected cooktop and found front left element will not turn down. Disassembled Cooktop and replaced infinite switch an element will now turn down to simmer, job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model DU1100XTPQA

Near Waco, TX 76710

Jonathan M

Job Details: 06/17/2021

"Arrived on site for a dishwasher that has lights blinking on the control panel and will not start a cycle. Inspected unit at work area. Found the lights flashing sporadically and the unit not excepting any selections. I went over text she?s in found the issue would be caused due to a failed control panel or control. Found control sending proper voltage to the user interface. Call complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT975SAHZ0

Near Waco, TX 76710

Jonathan M

Job Details: 06/17/2021

Arrived on site for a dishwasher that has a gasket that?s falling. Inspected unit and work area. The customer advised that her gasket keeps getting caught on the upper dish rack whenever she slides it out causing this issue and she?s having to keep pushing it back in in order to get it to seal. Confirmed customers complaint and replaced door gasket. Tested unit and the unit is now working as designed. Call complete.

We serviced a

WHIRLPOOL RANGE

Model WOC54EC0HS04

Near Georgetown, TX 78633

Lou

Job Details: 06/17/2021

"Arrived on site to inspect wall oven/microwave combo unit microwave not heating properly. Upon further inspection, customer advised that they have to heat food several times before it will heat properly and they havent had to do that in recent years with other microwaves. I found the unit no connected to WiFi. Placed unit in diagnostics and checked error codes and found none. I noticed that the tone on the console wasnt working. I tested the components and they are all operating as designed. I tested the microwave with a cup of water and it heated properly. When I went to test again, the console would not respond. I cycled power at the breaker and retested and the unit operated as designed. Assisted customer connecting to WiFi. Job completed."

We serviced a

MAYTAG DRYER

Model MEDB765FC0

Near Killeen, TX 76542

Job Details: 06/17/2021

Arrived on site and inspected dryer with heating issues.Confirmed the complaint and found the connection to the sensor had come out and wasnt connected causing the issues.Job complete

We serviced a

KITCHENAID OVEN

Model KOSE500ESS03

Near Spicewood, TX 78669

Brandon

Job Details: 06/17/2021

"Arrived on site for customer complaint of unit not turning on, found power supply plug was loose behind the unit, I unplugged and plugged back in to make sure the connection was secure, unit tested good

We serviced a

UNKNOWN WINE COOLER

Model n/a

Near Austin, TX 78738

Brandon

Job Details: 06/17/2021

"Arrived on site for customer complaint of wine cooler not cold, found sealed system leak,

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF540CWBM01

Near Cedar Park, TX 78613

David S

Job Details: 06/17/2021

"Onsite for fridge water dispenser not working and items freezing on top shelf. Water dispenser working while onsite. C/S dispenser works intermittently. In diagnostics tested damper door, found damper was loud and not closing all the way allowing cold air to constantly flow from freezer. This also will freeze water dispenser lines, the lines will thaw during defrost making the dispenser work again for a short time. Replaced RC damper control, tested damper, unit is now functioning as designed. Also adjusted FC temp up by 2 degrees. Call complete."

We serviced a

WHIRLPOOL OVEN

Model WFG320M0BS

Near Georgetown, TX 78626

Tommy

Job Details: 06/17/2021

Arrived onsite for oven base being damaged. Upon arrival found unit was in warranty and base had been bowed on left side of interior. Replaced bottom and unit is now operating as designed. Job Completed.

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Lakeway, TX 78738

Brandon

Job Details: 06/17/2021

"Arrived on site to replace gearcase, slider, and wash basket, after replacing, I ran dlms calibration, and tested functioning of unit, everything tested good, no leaks."

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JS0

Near Taylor, TX 76574

Wesley

Job Details: 06/17/2021

Arrived on site and found drawer not installed properly. Repaired drawer to fit properly. Unit is now operating as designed.

We serviced a

WHIRLPOOL DRYER

Model WGD9620HC0

Near Austin, TX 78732

David Z

Job Details: 06/17/2021

"Arrived on site to follow up on noisy dryer. Disassembled unit and used sound deadening pads to insulate all contact points between inner components and the cabinet / floor plate. Used seal kit to insulate blower housing. Checked all rollers and pins and found nothing else loose. Unit is as quiet as we can get it. Ran unit and you can still hear a small amount of rumble from the drum / cabinet when empty. There does not appear to be any other repairs to perform to reduce any other noise. Unit just has slight cabinet rattle, but is fully insulated.

We serviced a

SAMSUNG RANGE

Model NX58H9950W

Near Austin, TX 78731

David Z

Job Details: 06/17/2021

"Arrived on site to diagnose range that is not heating. Found broil is firing up as normal, bake element is not igniting. Tested igniter and found Line open.

We serviced a

WHIRLPOOL WASHER

Model WTW7500GC0

Near Smithville, TX 78957

Matthew

Job Details: 06/17/2021

Arrived onsite for washer lid damaged. Upon inspection found failed lid where hinges are inserted. Will need lid and hinges replaced. Part order was incorrect. Need to order Iid and hinges to complete repair. Office to reschedule ; ordrng 1 W11130236 (lid) and 1 WP8563965 (lid hinge LEFT) and 1 WP8572974 (lid hinge RIGHT)

We serviced a

GE REFRIGERATOR

Model n/a

Near Georgetown, TX 78633

Lou

Job Details: 06/17/2021

"Arrived on site to inspect refrigerator on cool. Upon further inspection, I found the unit in the garage and customer advised that the unit was operating great yesterday and she found the freezer light not on. She advised that after she tightened the bulb in the socket, the unit shut completely off. I found the unit is plugged into a GFCI outlet and the outlet had tripped. I plugged the unit into a non GFCI outlet and the unit began to operate as designed.

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS03

Near Pflugerville, TX 78660

Jimmy J.

Job Details: 06/17/2021

Arrived on site for CSI MW/Oven control not working. Placed in diagnostics and F6E4 came on. Cleared error code. Removed ACU control and installed new ACU control. Powered oven back on and no error codes came on. Ran bowl of water in microwave and it is heating as designed. Ran preheat in oven and it too is heating as designed. Job completed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Mustang Ridge, TX 78610

Kevin

Job Details: 06/17/2021

"Arrived on site and inspected refrigerator and found condensation on ice door, customer has noticed it dissipated some since service call was made. Door is closing properly but condensation is still building. If issue continues icedoor can be replaced but it may not correct issue."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Georgetown, TX 78633

Lou

Job Details: 06/17/2021

"Arrived on site to inspect dishwasher not draining. Upon further inspection, customer advised that they did a normal wash and the unit failed to drain and then they did a 1 hour wash and the unit drained. I placed the unit in diagnostics showing no error codes. Continued with testing and the unit operated as designed. I removed the drain pump and vacuumed the drain area and found food debris blocking the drain. When I went to empty my vacuum, I found a piece of paper/cardboard approximately 4-6 inches long in the water from the dishwasher. I advised the customer of my findings and recommended that they clean their dishes before putting them in the unit to wash. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM03

Near Austin, TX 78702

Luis

Job Details: 06/17/2021

"Arrived on site for noise complaint. Power cycled unit diagnosed noise from tubing vibrating against other tubing in compressor compartment,adjusted discharge and suction tubing power cycled unit noise no longer present"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS00

Near Austin, TX 78737

Luis

Job Details: 06/17/2021

"Arrived on site for broken heater wires on fill tube,replaced fill tube assembly,ran diagnostics icemaker passed ran fill test passed.

We serviced a

SAMSUNG RANGE

Model NX58H5600SS/AA

Near Austin, TX 78734

Brandon

Job Details: 06/17/2021

"Arrived on site for customer complaint of cooktop not working, found most of the orifices were clogged and needed cleaning, I cleaned out orifices, unit tested good. Bake and broil tested good.

We serviced a

KITCHENAID DISHWASHER

Model KDTE234GPS0

Near Liberty Hill, TX 78642

Jonathan S

Job Details: 06/17/2021

"Arrived on site for dishwasher dispenser not working. Inspected unit and work area. Found inner spring broken from holder. Removed failed dispenser and installed new. Performed diagnostics mode and monitored test operation. All tested good, no water leaks detected.

We serviced a

KITCHENAID REFRIGERATOR

Model KSRA25C

Near Burnet, TX 78611

Cliff

Job Details: 06/17/2021

Arrived on site to diagnose a refrigerator that is not cooling. Found start device for compressor failed and replaced it. All is working properly at this time and no leaks were found at time of service.

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Waco, TX 76704

Jonathan M

Job Details: 06/17/2021

Arrived on site for a washing machine that wants it. Inspected unit and work area. Placed unit in service diagnostics and found an F8 E5 (how and cold reversed) and F7 E5 (shifter fault) error code. Ran the unit through an agitation and spin test. The unit would attempt to agitate or spin but would stop and then shift back to the opposite and try again and stop. This would indicate the unit was unsure of which was spin or agitation. Spoke to SW and was advised the issue would most likely be with the actuator but could be the harness. Checked the harness for damage and could not find any. Ordering actuator and office will need to contact customer about the return date due to an out of stock part. ; ordrng 1 W10913953 (actuator)

We serviced a

WHIRLPOOL ICE MACHINE

Model KUID308ESS1

Near Bastrop, TX 78602

Matthew

Job Details: 06/17/2021

"Arrived onsite for ice machine not making ice. Upon arrival put unit in diagnostics and did not get an error code. Thermistors passed, fill and pump passed, compressor kicked on and fan. Ran unit under normal operation and evaporator did not cool/freeze. Ice was never forming on evaporator. Checked grid as well and was good. Unit will need a SS repair scheduled for two hours. ; ordrng 1 2HRS (2 HRS ) and 1 SEALEDSYSTEMTECHNICIAN (SEALED SYSTEM TECHNICIAN ) and 1 W10843121 (filter dryer) and 1 W10913906 (coupler) and 1 WPW10218037 (evaporator) and 1 WPW10605286 (compressor)"

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS01

Near Manor, TX 78653

Scott

Job Details: 06/17/2021

Arrived on site for oven not heating . Found UI not responding to commands. Found plug had not properly been installed and had backed out of molex connection . Reconnected UI to harness . Ran preheat. All checked connection . Job complete

We serviced a

GE VENTHOOD

Model JVB94SH1SS

Near Austin, TX 78730

David Z

Job Details: 06/17/2021

"Arrived on site to diagnose telescoping hood / downdraft. Customer informed me that recently the unit got a kind of its own and would run itself up and down without the controls being touched. I plugged in the unit and tried to get it to move, however the unit is stuck in its current position and isnt moving. Unit needs switch membrane and lift control

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Cedar Park, TX 78613

David S

Job Details: 06/17/2021

"Onsite for FC and RC not cooling properly. Checked deli drawer harness, no issues. No ice build up on RC evap. Checked all fans and thermistors- all checks good. Put unit in force Defrost and did not hear defrost heater sizzle. Checked P2-7 and P1-2 FC defrost heater, found continuity, but no voltage present from control while in force defrost. Main control needs to be replaced. Returning with UI and FC evap harness just in case. Office to reschedule due to part availability.; ordrng 1 WPW10675033 (Hv control)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE104DSS0

Near Austin, TX 78746

David Z

Job Details: 06/17/2021

"Arrived on site to diagnose dishwasher that is not starting at times and not finishing cycles / not heating. On arrival ran error codes and found F7E1 no heat, F8E2 slow drain. I ran unit and could hear whistling inlet valve, but unit is filling properly. When unit went to spray, it sprayed for a few seconds and then you could hear the diverter just spinning and spinning, never locking in. This is stopping cycles from progressing. Advised customer first thing we need to repair is a new sump and motor to get the unit to progress cycles, and still may need other repairs. Ordering sump and motor, returning with control and OWI.; ordrng 1 WPW10605057 (Sump and Motor)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS8

Near Andice, TX 78628

Kayman

Job Details: 06/17/2021

Arrived onsite for scratched microwave door. Upon arrival I confirmed the complaint and replaced the door. I tested the unit and it is working as designed at this time. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ03

Near Hutto, TX 78634

Wesley

Job Details: 06/17/2021

Arrived on site. Unit chute visibly broken. Ordering chute to repair. Office to reschedule. ; ordrng 1 WPW10293212 (Chute)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Leander, TX 78641

Kayman

Job Details: 06/17/2021

Arrived onsite for dishwasher with no power. Upon inspection I confirmed the complaint. I accessed the junction box on the unit and found the neutral routed through the ground. I also found the hot side loose and not secure to the junction properly. I corrected the wiring and tested the unit. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Georgetown, TX 78628

Tommy

Job Details: 06/17/2021

Arrived onsite for refrigerator lights not operating. Upon arrival replaced unit fc bulb and all lights are now functioning as designed. Job Completed.