Near Robinson, TX 76706
Jonathan M
Job Details: 11/04/2020
DISHWASHER GE GDF540HGD0BB Arrived on site for a dishwasher that’s not drying. Inspected unit and work area. Placed in service diagnostics and tested the heating circuit. Found heater not kicking on. Found a sensor covered electrical tape sitting on top of the drain pump. Attempted to reposition it onto the tub and found unit would not come out. Attempted to remove power cord from the terminal block area due to power cord causing unit to not come out. Could not get power does loose from terminal block to test. Office will need to contact customer about reschedule date when the Appliance can be made accessible for diagnostics.; saved tckt
Near Bertram, TX 78605
Jonathan S
Job Details: 11/04/2020
WASHER MAYTAG MVWB865GW0 "Arrived on site for washing machine that was not powering on. Checked outlet and found power. Checked control and found indicator light not on. Installed new control and ran unit through diagnostic cycle, unit functioning as designed. Call complete."
Near Bertram, TX 78605
Jonathan S
Job Details: 11/04/2020
DRYER WHIRLPOOL WED5620HW1 Arrived on site for dryer making noise on right side. Found sound pad fallen down by heater and moved it up to mid drum. Unit working as designed. Call complete.
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 11/04/2020
FREEZER WHIRLPOOL WZF34X18DW03 Arrived on site to install previously diagnosed parts. Removed old control assembly and installed new one. Performed diagnostics and tested operation. Unit working as designed. Call complete.
Near Austin, TX 78737
Leonardo
Job Details: 11/04/2020
DISHWASHER WHIRLPOOL WDT720PADM2 "Arrived on site to test unit for loud noise when unit washing. Test unit and can hear something stuck in the wash motor. Needs new wash motor
Near Dripping Springs, TX 78620
Andrew
Job Details: 11/04/2020
DISHWASHER WHIRLPOOL WDF540PADM3 Arrived on site to test unit for dishes not drying. Found customer not using rinse aid and not purging cold water from sink before starting unit. Advised customer to use rinse aid and purge cold water from sink before operating unit. Also advised customer to leave door slightly open when wash cycle is done to assist in drying. Unit is working as designed. No leaks detected. Job complete.
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 11/04/2020
COOKTOP WHIRLPOOL WCG55US6HS00 Arrived on site for cooktop to replace grates for grates not being level. Customer stated that her pots were not sitting evenly on the grates. Upon opening parts we found the middle grate broken. Installed left and right grates and found same issue occurring with pots. Advised customer that it is the design of the grates causing this. Ordering new grate kit and having office reschedule to install. ; ordrng 1 CNOTE (PLEASE INSPECT GRATES) and 1 W11204377 (GRATE KIT)
Near , TX 78619
Andrew
Job Details: 11/04/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site to test unit for leak. Found drain pump was not engaging upon further inspection I found a wire cut. Put a butt connector on wire, tested unit, unit works good. Also found garbage disposal plug was not removed preventing dishwasher from draining. Removed plug, tested unit, unit works good. No leaks detected. Job complete."
Near Bertram, TX 78605
Jonathan S
Job Details: 11/04/2020
DISHWASHER GE GSD1900G00WH Arrived on site for dishwasher making a grinding sound. Performed diagnostics mode and found sound normal for unit. Found leaking water at drain solenoid. Could not remove unit due to being floored in (see SD QuickPic). Advised customer they need to uninstall unit before being able to access and service unit and to contact us when unit is uninstalled. Also advised customer we turned water off to dishwasher and not to use.
Near Driftwood, TX 78619
Andrew
Job Details: 11/04/2020
COOKTOP KITCHENAID WCG97US6HS00 "Arrived on site to test unit for low flames. Found flames were low. Set flames higher, tested unit, unit works good. Customer was satisfied with improvement. No leaks detected. Job complete."
Near Buda, TX 78610
Andrew
Job Details: 11/04/2020
WASHER WHIRLPOOL WFW3090JW "Arrived on site to replace control board from previous diagnosis. Replaced board, tested unit, unit works good. Unit was not hooked up to water and was already dismounted from wall. Job complete."
Near Austin, TX 78741
Jacob
Job Details: 11/04/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived onsite for unit giving a F0E5 error code. Off balance load. looked at unit, saw that there was a bathroom rug with the rubber backing thrown in the unit. No other issues at this time. Job complete"
Near Dripping Springs, TX 78620
Andrew
Job Details: 11/04/2020
REFRIGERATOR GE GNE25JSKCFSS Arrived on site for no power to refrigerator. Found refrigerator is getting proper voltage to the control board but not putting power out.
Near Austin, TX 78733
Luis
Job Details: 11/04/2020
REFRIGERATOR GE GSL25JFPABS "Arrived on site for burned out heater and damaged water lines. Replaced defective heater assembly,repaired water lines by compressor compartment,powered unit on tested water dispenser good no leaks by compressor"
Near Bee Cave, TX 78738
Luis
Job Details: 11/04/2020
REFRIGERATOR WHIRLPOOL MFI2568AES "Arrived on site to install parts previously diagnosed. Removed compressor,discharge tube and filter drier,installed a new discharge line,compressor and filter drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good unit cooling down correctly"
Near Belterra, TX 78737
Luis
Job Details: 11/04/2020
REFRIGERATOR WHIRLPOOL WRS973CIHZ00 "Arrived on site for door issues. Found freezer and fresh food door not flushed,adjusted freezer door checked door seal good,doors aligned"
Near Leander, TX 78641
Lou
Job Details: 11/04/2020
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site to inspect wall oven not turning off and clock not setting. Upon further inspection, I found the display showing the incorrect time/date and customer advised that the unit is connected to WiFi. Customer advised they have a difficult time setting the time/date and they woke up one morning and found the lower oven on. I placed the unit in diagnostics showing no error codes. I tested the unit on Bake at 350 degrees and it operated as designed. I showed the customer how to set the time/date and how to turn the upper and lower units on/off. Demonstrated use of other options as well. Recommended customer wait 15-20 mins after preheat to place food in the oven to allow the unit to fully heat up. No repairs needed at this time. Job completed."
Near Austin, TX 78734
David Z
Job Details: 11/04/2020
DISHWASHER KITCHENAID KUDK03FTSS2 "Arrived on site to diagnose dishwasher that was not draining and had a door that dropped straight down. Performed diagnostic and found the door link on the right side broken. Replaced link. Found the unit is draining, but it has a leaking fill valve. So unit is actually filling with water every night. Ordering a new valve to resolve the leak. .; ordrng 1 WPW10158389 (valve-inlt)"
Near Austin, TX 78734
David Z
Job Details: 11/04/2020
WASHER WHIRLPOOL GHW9400PL0 "Arrived on site to diagnose washer making noise. Found catastrophic failure of bearing / gearcase. Basket is drooping forward and bearing had failed. Unit needs a complete tub, basket, bearing assembly as well as a new bellow and inlet valve. Inlet valve is seeping water when unit is off. Need AUTHO from AHS. ; ordrng 1 285976 (baffle) and 1 8182247 (basket) and 1 AUTHO (AUTHO) and 1 W10772607 (tub-outer) and 1 W10772618 (tub-outer) and 1 WP8181673 (gasket) and 1 WP8181694 (valve) and 1 WP8182119 (bellow)"
Near Cedar Park, TX 78613
Lou
Job Details: 11/04/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to install previously diagnosed and ordered parts. Due to the pantry drawer control failure and water being in the reservoir under the control, I removed and replaced the left pantry door and pantry ui. Tested unit and it is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78734
David Z
Job Details: 11/04/2020
REFRIGERATOR FRIGIDAIRE PLRU1778ES2 "Arrived on site to diagnose refrigerator that is not cooling properly. On arrival found compressor is not coming on at all, likely due to a failed defrost timer. I can’t access the timer due to the unit being installed in a cabinet a foot above the ground. Talked to CS in office. Unit has to be uninstalled by customer so we can access what we need and not remove from cabinet. Customer will contact us back when unit is in a spot we can work on it. ; saved tckt"
Near Austin, TX 78738
Kevin
Job Details: 11/04/2020
DRYER WHIRLPOOL WED8620HC1 "Arrived on site and replaced control panel and drum diagnosed on previous visit, dryer is operating normally, job complete"
Near Austin, TX 78727
David Z
Job Details: 11/04/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on site to diagnose refrigerator that had ice melting in bucket. Performed diagnostic on unit. Found thermistors are passing In diag, ice box fan blows as well. However ice box fan is not coming on during normal usage. Ice is runny, but fan does blow hard when it’s turned on. Ordering thermistor and returning with ice box fan. Found a good amount of hair and fur on the condenser that could also reside temps enough to keep fan from turning on. Ordering parts if the condenser cleaning does not resolve issue.; ordrng 1 12002355 (thermistor kit) and 1 W10316760 (thermistor)"
Near Austin, TX 78745
Leonardo
Job Details: 11/04/2020
DISHWASHER MAYTAG MDB8959SFZ4 Arrived on site to replace board. Replaced board test unit and unit test good job complete.
Near Austin, TX 78727
David Z
Job Details: 11/04/2020
REFRIGERATOR MAYTAG MFI2570FEZ06
Near Buchanan Dam, TX 78609
James
Job Details: 11/04/2020
RANGE UNKNOWN ZDP366NP7SS Arrived on site and tested operation. Found all burners have same flame size. Burners are supposed to be 15k on propane. Could not find correct orifice size for burners. Installed a 99 inner and 50 outer sized orifice on front right and left burners. Tested operation and found burners now burning hot enough for customer. Instructed customer that those should be the only 2 changed that way due to loosing the ability to simmer on low setting. Customer ok with burners operating this way now. Unit tests good. Job complete
Near Austin, TX 78727
David Z
Job Details: 11/04/2020
OVEN KITCHENAID KODE500ESS00 "Arrived on site to diagnose an oven that was showing an F1E0 error. Found error is for display / control panel. Power cycled unit since error comes back if you hit cancel. Power cycled at breaker box. On retest was able to complete a preheat cycle and all other functions. Issue is resolved at this time. Advised that if it returns we need To replace the console, which is under parts warranty.
Near Austin, TX 78756
Matthew
Job Details: 11/04/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived onsite to assess diagnostics. Re tested unit and found control relays were clicking when trying to start a cycle. Replaced control, tested unit and unit is functioning properly properly. No issues starting and unit will now go into spin cycle. No leaks present at this time. Job complete."
Near Buda, TX 78610
Andrew
Job Details: 11/04/2020
WASHER WHIRLPOOL MVWB855DC3 Arrived on site to test unit for lid lock issues.
Near Cedar Park, TX 78613
Lou
Job Details: 11/04/2020
REFRIGERATOR HOTPOINT HSS25GFPAWW "Arrived on site to inspect refrigerator not cooling. Upon further inspection, I tested temps in the FC=36 degrees & RC=51 degrees. I find ice buildup on the evaporator cover in the FC section. Removed the ice/frost and removed the cover to find the evaporator engulfed in ice/frost. I attempted to jump the defrost at the main control and checked voltage at the element and found 0V. I tested ohms to the element and found it open. Tested the bimetal and found it open as well. No water leaks observed during service, job completed."
Near Kingsland, TX 78639
James
Job Details: 11/04/2020
ICE MACHINE WHIRLPOOL JUIFX15HX00 Arrived on site and tested operation. Found unit full of water and not draining. Found external pump has failed. Drained water and installed new pump. Found water supply line had a slow drip at unit and spigot. Unable to get drip to stop and recommended customer have supply line changed before using to correct water leak. Cleaned up water from leaking supply line and left water off after testing unit. Unit tests good. Job complete
Near Kingsland, TX 78639
James
Job Details: 11/04/2020
RANGE AMANA AER5830VAB1 Arrived on site and tested operation. Found both front burners will not come on until turned to at least 3 and then make a crackling sound and the burner will be on constantly until turned off. Both switches have shorted. Installed new switches and tested operation. Unit tests good. Job complete
Near Austin, TX 78724
Matthew
Job Details: 11/04/2020
REFRIGERATOR KITCHENAID KRSC703HBS00 "Arrived onsite for refrigerator making loud noise. Upon arrival could hear noise coming from RC. Put unit in diagnostics and ran thermistor tests which passed. Ran test 38 for RC evaporator fan and noise was apparent. Either the fan is faulty, or unit has defrost issues. Removed evaporator cover but could not remove styrofoam cover from evaporator, it was frozen stuck. I managed to defrost the lower section of the evaporator but still could not remove the cover. Unit will need to be manually defrosted to remove cover and take a closer look. Must allow 24-48 hrs to defrost. Office to reschedule to allow defrost time.; saved tckt"
Near Horseshoe Bay, TX 78657
James
Job Details: 11/04/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site and tested operation. Found compressor will run in diagnostics then cut off under normal,operation after about 10 minutes of running. Found ui and main control not communicating properly. Installed new control and ui. Tested operation and found unit working properly. Job complete"
Near Round Rock, TX 78681
David S
Job Details: 11/04/2020
WASHER WHIRLPOOL WTW8500DC5 "Arrived on site for washer not changing settings or starting. I inspected the unit and work area. I put the unit into diagnostics and found error code f5e1, lid latch fault. I tried to manually activate the lid latch and found it not locking. I am ordering the Latch W10861642 and control W11209420 just in case. The office will reschedule when we have an eta on the part.; ordrng 1 W10861642 (latch)"
Near Jarrell, TX 76537
Tyler
Job Details: 11/04/2020
REFRIGERATOR WHIRLPOOL WRS325SDHB04 Arrived on site for refrigerator making a loud noise. Upon arrival the noise customers had been hearing was present. I checked within the freezer and ff compartments and after disassembly I found evap fan motor and interior parts in both sections functioning as designed. I then inspected the compressor area and found the compressor wasn’t mounted in well enough by the four screws holding it down. The compressor had been vibrating loosely within its compartment section. After tightening the mounting screws the noise immediately went away and unit is now functioning as designed. If unit continues or sound reoccurs then we will need to return with some sound dampening pads. Call complete
Near Burnet, TX 78611
James
Job Details: 11/04/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site and tested operation. Found communication errors in memory. Found lower oven power button not responding. Found lower components would activate during testing but the console would not alway select lower oven when attempting to cook in lower oven. Customer also not able to connect oven to WiFi. Unit will need new console to repair. Office to schedule return services due to part availability. ; ordrng 1 W11297709 (console)
Near , TX 78611
James
Job Details: 11/04/2020
WASHER WHIRLPOOL MVW7230HW0 Arrived on site and tested operation. Found off balanced load and over load error codes. Tested drive system and found gear case noisy. Found gear case visibly failed with oil beginning to leak out. Also found rear right leg damaged. Unit will need new gear case and leveling foot replaced to repair. Office to schedule return services due to part availability. ; ordrng 1 W11423759 (GEAR CASE ) and 1 WPW10687506 (leveling leg)
Near Georgetown, TX 78626
Tommy
Job Details: 11/04/2020
WASHER WHIRLPOOL WTW4816FW2 Arrived onsite for washer not spinning or draining. Upon arrival found unit operating as designed during testing. Ran multiple test passed all. Checked back of control found several loose connections. Tightened all connections. Unit tested good no signs of leaks during service. Job Completed.
Near Georgetown, TX 78626
Tommy
Job Details: 11/04/2020
REFRIGERATOR GE PSHF9PGZBCBB Arrived onsite for previously diagnosed parts. Upon arrival installed new inverter and tested unit tested good. Job Completed.
Near Horseshoe Bay, TX 78657
James
Job Details: 11/04/2020
RANGE JENN-AIR JDS9860AAP Arrived on site and tested operation. Found that the harness to blower was routed over the top of the blower and against the bottom of the oven which has melted the harness. Unit will need new harness to repair. Office to schedule return services due to part availability ; ordrng 1 WP7402P104-60 (cord-power)
Near Austin, TX 78745
Leonardo
Job Details: 11/04/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site to test unit for unit not draining. Test unit and found drain pump was disconnected. Secured connection test unit and unit test good job complete no leaks present at this time.
Near Round Rock, TX 78681
Jimmy J.
Job Details: 11/04/2020
ICE MACHINE KITCHENAID KUIS18PNZB1 "Arrived on site to install previously diagnosed parts. Installed valve and drain line. After water was turned on the previously installed new tube was leaking from the valve. Ordering W10897719 valve, W11162040 tube-water & W11256498 tube-water. Office to RS.; ordrng 1 W10897719 (valve) and 1 W11162040 (tube-water) and 1 W11256498 (tube-water)"
Near Del Valle, TX 78617
Matthew
Job Details: 11/04/2020
MICROWAVE WHIRLPOOL WMH32519HZ4 "Arrived onsite to replace previously diagnosed parts. Upon inspection found motor not to be damaged. Support however did need replacement. Replaced support, tested unit and unit is functioning properly. Job complete"
Near Del Valle, TX 78617
Matthew
Job Details: 11/04/2020
DISHWASHER WHIRLPOOL WDF560SAFM0 Arrived onsite to replace dishwasher wheels that had broken off. Replaced set of four. Tested unit and unit is functioning properly. Job complete
Near Marble Falls, TX 78654
James
Job Details: 11/04/2020
ICE MACHINE KITCHENAID KUID508HPS00 "Arrived on site and found door springs very noise and door popping when opening and closing. Also found leveling leg on front right missing as well as the nut for the leg. Stainless toe kick panel bent outwards at the bottom. When inspecting springs for noise I found the vinyl tubes missing from both springs and left side door bracket had insert mounted incorrectly causing inner panel to protrude outward causing popping sound. Unit will need new bracket, leveling foot, foot nut, stainless toe kick panel and spring dampers to repair. Office to research spring dampers; ordrng 2 2208530 (DAMPER)s and 1 2217466 (bracket LEFT ) and 1 3400240 (nut) and 1 W11296659 (TOE KICK)"
Near New Braunfels, TX 78130
Noah D
Job Details: 11/04/2020
DRYER ROPER RED4516FW0 "Arrived on site to inspect dryer for loud grinding noise, upon inspection found the front door shifting and causing noise, replaced wheel due to loud noise. realigned all pieces and tested dryer. No problems found. Complete"
Near Georgetown, TX 78626
Tommy
Job Details: 11/04/2020
MICROWAVE WHIRLPOOL WMH32519HZ3 "Arrived onsite for previously diagnosed parts. Upon arrival found home without power, unplugged and replaced control. Couldn’t test unit due to no power. Job Completed."
Near Austin, TX 78730
Jimmy J.
Job Details: 11/04/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Arrived on site to install previously diagnosed parts. Installed new fridge door. No air gaps in gasket. Opens and closes as designed. Job completed.
Near Austin, TX 78730
Jimmy J.
Job Details: 11/04/2020
MICROWAVE KITCHENAID KOCE500ESS05 Arrived onsite for a microwave with an F6E8 error. I found the control fuse blown due to a loose fuse block. I tightened the fuse block and replaced the fuse
Near Austin, TX 78756
Matthew
Job Details: 11/04/2020
REFRIGERATOR KITCHENAID KBFC42FTS08 "Arrived onsite for refrigerator leaking water. Upon inspection found drain pan frozen over. Every time the unit would go into defrost, the pan would overfill and leak onto the floor. Disassembled freezer compartment to access drain pan. Removed layers of ice on freezer liner base and drain pan. Tested drain to be sure blockage was removed. No leaks present at this time. Job complete.
Near Austin, TX 78750
Jimmy J.
Job Details: 11/04/2020
REFRIGERATOR KITCHENAID KRFC704FPS01 Arrived on site to replace previous diagnosed parts. Installed new ice maker. Ran diagnostics and no error codes came up. Job completed.
Near Austin, TX 78704
Matthew
Job Details: 11/04/2020
REFRIGERATOR WHIRLPOOL URB551WNGZ Arrived onsite for un secure sensor. Upon inspection found RC thermistor hanging unmounted in fridge. Realigned clip holder and thermistor and put back into place. Job complete.
Near New Braunfels, TX 78132
Noah D
Job Details: 11/04/2020
DISHWASHER JENN-AIR JDB9000CWP3 "Arrived on site to inspect dishwasher for issues with upper racks, upon inspection found broken plastic pieces, replaced pieces I had on hand, ordering all other plastic pieces, please send direct to customer. Office to schedule ; ordrng 1 DTC (DTC) and 2 W10082853 (TINE )s and 1 W10195840 (SUPPORT )"
Near Georgetown, TX 78633
Cliff
Job Details: 11/04/2020
WASHER LG WT5001CW Arrived on site to diagnose a washer that is making unusual noise. Found rotor bolt has come loose on unit. Reset rotor bolts in proper position and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Seguin, TX 78155
Noah D
Job Details: 11/04/2020
RANGE IKEA IGL730CS0 "Arrived on site to inspect range for not operating correctly, upon inspection found the harness cut in multiple places, ordering harness. Office to reschedule ; ordrng 1 W10598169 (HARNESS) and 1 W10679065 (HARNESS )"
Near Seguin, TX 78155
Noah D
Job Details: 11/04/2020
WASHER WHIRLPOOL WFW5620HW1 "Arrived on site to inspect washer for pulling strings of customers clothes, spoke with Techline due to amount of visits.Sr # 7729204094 Techline advised to replace drum but “if it doesn’t change it must be a issue with fabric or loading”. Ordering drum. Customer will speak with whirlpool. Office to reschedule ; ordrng 1 W10921996 (DRUM )"
Near Elgin, TX 78621
Andy
Job Details: 11/04/2020
REFRIGERATOR WHIRLPOOL WRT138FZDB00 .; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11193484 (blade-fan)
Near New Braunfels, TX 78132
Richard
Job Details: 11/04/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 Arrived onsite for the refrigerator not cooling. Found that the Uv drier was leaking Freon. Causing the issue. Replaced uv drier and added Freon to specs. And pressures are good and holding. No leaks detected. Checked water line for leaks and no leaks detected. Refrigerator is cooling down and all functions tested good. Complete
Near New Braunfels, TX 78130
Richard
Job Details: 11/04/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 Arrived onsite for the refrigerator right hand door has scratches. Replaced door and leveled. All functions tested good. Complete
Near Mustang Ridge, TX 78610
Richard
Job Details: 11/04/2020
DRYER WHIRLPOOL WED8620HW1 Arrived onsite for the dryer making a noise. During testing found that the motor bracket and blower wheel cover was making the noise. Installed pads under motor bracket and behind blower wheel cover and noise seems to have gone away. Advised customer to monitor. Complete
Near Cedar Park, TX 78613
Lou
Job Details: 11/04/2020
OVEN WHIRLPOOL GBD307PDB10 "Arrived on site to install previously diagnosed and ordered part. Due to the main control failure, the customer agreed to have the control rebuilt. I installed the rebuilt control and tested the upper and lower ovens and the unit is operating as designed.
Near Buda, TX 78610
Richard
Job Details: 11/04/2020
REFRIGERATOR WHIRLPOOL WRF954CIHB00 Arrived onsite for the refrigerator ice maker leaking water. Replaced ice maker and it tested good. Complete
Near Cedar Park, TX 78613
Lou
Job Details: 11/04/2020
OVEN WHIRLPOOL RBD305PRS00 "Arrived on site to install previously diagnosed and ordered part. Due to the main control failure and customer agreeing to have control rebuilt, I returned with rebuilt control. Installed con"
Near Cedar Park, TX 78613
Jimmy J.
Job Details: 11/04/2020
WASHER WHIRLPOOL WTW7300DW1 Arrived on site for Making a grinding noise in spin and won't spin. Also leaking on bottom right hand side in back.Placed in diagnostics and received F7E9. Inlet valve housing leaking. Also found the rotor rubbing the water pan the customer placed under the washer while the water leaked. Inlet water valve was not on my truck so it’s been ordered.; ordrng 1 W11173597 (housing)
Near Buda, TX 78610
Richard
Job Details: 11/04/2020
DRYER WHIRLPOOL WED5100HW0 Arrived onsite for the dryer making a noise. During testing found that the sound pads that were installed from the factory had come off and was rubbing on the drum during operation. Secured pads and put dryer back together and noises is gone. All functions tested good complete
Near Austin, TX 78717
Jimmy J.
Job Details: 11/04/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site for CSI MW door does not close/error. Door would not close all the way. The inner door is bent and will need to be replaced. Ordering 2 EA. W10874474 hinge-door & W10687342 door/mw.Office to RS; ordrng 1 W10687342 (door/mw) and 2 W10874474 (hinge-door)s
Near Georgetown, TX 78628
Cliff
Job Details: 11/04/2020
DISHWASHER KITCHENAID KDPE204GPS0 Arrived on site to diagnose a dishwasher that is tripping the breaker. Tested all parts and components and found no mechanical failures at this time. Advised customer that manufacturer recommends that appliances are not on GFCI or AFCI circuits as they may trip due to normal operation of unit. No leaks were found at time of service.
Near Georgetown, TX 78633
Cliff
Job Details: 11/04/2020
REFRIGERATOR GE GTS16GSHJRSS Arrived on site to diagnose a refrigerator that is not cooling in the RC.Upon arrival found all parts and components fully functional and refrigerator cooling properly. There was evidence of ice and air channel indicating door may not have closed. Issue has resolved itself prior to visit. No further repairs are needed at this time.
Near Pflugerville, TX 78660
Wesley
Job Details: 11/04/2020
RANGE WHIRLPOOL WFE975H0HV1 Arrived onsite and found unit needs to be reset to repair heating issue. All checks good. Advised customer on reset and repair. All checks good.
Near Pflugerville, TX 78660
Wesley
Job Details: 11/04/2020
MICROWAVE WHIRLPOOL WMH32519HZ4 "Arrived onsite and replaced mag, cap and diode. Advised customer on repair. Unit is now heating as designed. All checks good."
Near Austin, TX 78738
Kevin
Job Details: 11/04/2020
WASHER WHIRLPOOL WFW8620HC2 "Arrived on site and replaced control panel diagnosed on previous visit, after replacement insured all buttons are operating properly. No water leaks from connections at time of service, job complete"
Near Killeen, TX 76542
Al
Job Details: 11/04/2020
REFRIGERATOR WHIRLPOOL WRS965CIAM01 Arrived on site and installed previously ordered replacement part.Removed and replaced the tube heater.Unit cycled and filledJob complete
Near Killeen, TX 76542
Al
Job Details: 11/04/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM04 Arrived on site to install previously ordered parts.Ice bin separator and ice bin were replaced.The ice box fan worked properly.Job complete
Near Leander, TX 78641
Lou
Job Details: 11/04/2020
DISHWASHER WHIRLPOOL KUDT03FTSS0 "Arrived on site to inspect oil in a dishwasher. Upon further inspection, I found a black substance inside the unit on the filter screens of the sump/motor assembly. Customer thought it to be oil, but they mentioned they had a utensil get melted in the dishwasher. I took some of the debris off the unit and rolled it in between my fingers and it balled up. I advised the customer that the debris is from the melted plastic/rubber utensil. Attempted to clean the debris from the screens and was able to get some off, but not all. I advised the customer that the unit should be good to use and advised them that the sump/motor assembly would need to be replaced
Near Cedar Park, TX 78613
Lou
Job Details: 11/04/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM00 "Arrived on site to inspect refrigerator freezer light switch broken. Upon further inspection, I found the FC door switch rocker arm missing. When I went to replace the switch assembly, the part I had was mispackaged. Notified the office and will need to order another switch. Ordering CNOTE-RESEARCH SWITCH. Office to schedule return service. No water leaks observed during service. Notified apartment maintenance of the issue.; ordrng 1 CNOTE (RESEARCH SWITCH)"
Near Austin, TX 78737
Kevin
Job Details: 11/04/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "On site and replaced door and harness for pantry user interface, after replacement pantry user interface is now lit and operating properly. Took one picture, job complete"
Near Waco, TX 76710
Jonathan M
Job Details: 11/04/2020
OVEN MAYTAG MGT8720DS03 Arrived on site for that does not have a working boiling element. Inspected unit and work area. Tested unit in a boiling cycle for the upper oven and found igniter not turning on. Replaced igniter and tested unit. Unit is working as designed. Call complete.
Near Pflugerville, TX 78660
Wesley
Job Details: 11/04/2020
REFRIGERATOR WHIRLPOOL WRT519SZDM06 Arrived onsite and corrected leak by properly seating fill tube. All checks good. Unit is now operating as designed.
Near Austin, TX 78737
Luis
Job Details: 11/04/2020
REFRIGERATOR KITCHENAID KSSC48QMS03 "Arrived on site for not dispensing ice. Diagnosed a defective auger motor,replaced auger motor tested ice dispenser unit working as designed."
Near Driftwood, TX 78619
Luis
Job Details: 11/04/2020
ICE MACHINE WHIRLPOOL WUI75X15HZ00 "Arrived on site for noise compliant. Ran diagnostics found tube disconnected from reservoir pump,installed tube fully to pump unit passed all diagnostics test."
Near Waco, TX 76705
Jonathan M
Job Details: 11/04/2020
REFRIGERATOR WHIRLPOOL WRS322FDAM04 Arrived on site for a refrigerator that won’t make ice. Inspected unit and work area. Unit is in an RV and is built into the wall. Attempted to jump icemaker and found motor barely turning. Customer advised that it was making nice but it was making ice extremely slowly at this point and would intermittently to not make ice. Replaced icemaker due to a failed motor and tested unit. Unit is working as designed. Call complete.
Near Elgin, TX 78621
Andy
Job Details: 11/04/2020
WASHER MAYTAG MVWC565FW2 Arrived on site for washer leaving clothes wet and making noise. Checked for error codes and found none. Ran automatic test cycle and found all operations to be normal with no abnormal sound. Ran unit in spin and drain and found unit spins and drains with no abnormal sound. Called tech line and spoke with Adrian (SR# 7729204440) Made aware of stated issues and what was found. Was instructed that unit is operating as designed but to go ahead and calibrate and to instruct customer on use and care and practice for best performance. Did as instructed. No water leaks present at time of service.
Near Austin, TX 78737
Kevin
Job Details: 11/04/2020
REFRIGERATOR WHIRLPOOL WRS571CIHW "Arrived on site and found refrigerator is unplugged, After reconnecting to power observed it for several minutes and start device has tripped four times. Replaced start device and requested that customer monitor it to ensure it is cooling properly. Customer also stated that damper is noisy and request that it be replaced.; ordrng 1 W11164593 (DAMPER KIT)"
Near Killeen, TX 76542
Al
Job Details: 11/04/2020
REFRIGERATOR FRIGIDAIRE LGHB2869LF1 "Arrived on site to install previously ordered part.Disassembled, removed and replaced the defrost thermostat.Checked the defrost heater and heated had continuity.
Near Elgin, TX 78621
Andy
Job Details: 11/04/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site for refrigerator right RC door not staying open. Tested and inspected unit and found unit mis leveled. Leveled unit and tested door operations and all operations are normal. Spoke with customer on use and care and practice for best performance. No water leaks present at time of service.
Near Killeen, TX 76542
Al
Job Details: 11/04/2020
RANGE WHIRLPOOL AER6303MFS2 Arrived on site and inspected range that wouldn’t heat.Found the harness was severally burned at the cord.The surge took out the control also.
Near Austin, TX 78717
Jimmy J.
Job Details: 11/04/2020
DISHWASHER WHIRLPOOL KDTM354ESS3 Will return if approved through customer service to adjust rear wheels and raise or lower front floor mounts based on current flooring to prevent top rack from sliding out when door is opened. ; saved tckt
Near Austin, TX 78739
Kevin
Job Details: 11/04/2020
OVEN WHIRLPOOL RBS307PVS00 Arrived on site and inspected oven and ran bake cycle to get a temperature baseline. Found oven is averaging about 20° high. Checked calibration and found oven is set plus 20°. Zeroing out oven should correct off temperature.
Near Leander, TX 78641
Paul
Job Details: 11/04/2020
REFRIGERATOR KITCHENAID KSSC42QVS02 Arrived onsite for a refrigerator to replaced previous diagnosed parts. I replaced the Niagra control and tested the unit. The water and ice functions along with the UI were working as designed.
Near Killeen, TX 76542
Al
Job Details: 11/04/2020
FREEZER WHIRLPOOL WZF34X18DW03 "Arrived on site and inspected stand-alone freezer frosting issues.Discovered the door and gasket is the issue, causing a gap in the door at the bottom.Photographed the issue and called CS and advised him of the issue.Ordering the door, gasket and nameplate.PSP ITEMS Office to reschedule the customer.; ordrng 1 W10746783 (DOOR FLIP (FREEZER)) and 1 W10856583 (DOOR GASKET -WHITE) and 1 WPW10481434 (NAMEPLATE)"
Near Manor, TX 78653
Scott
Job Details: 11/04/2020
WASHER WHIRLPOOL WTW4855HW1 Arrived on site for washer drain kicking on by self . Ran diagnostics got long fill error code . Called tech line Sr# 7729206440. Tech recommended replacing control . Ran calibration and diagnostics wash.all checked normal . No water leaks detected at time of service. Job complete .
Near Pflugerville, TX 78660
Wesley
Job Details: 11/04/2020
DRYER WHIRLPOOL WED5000DW2 Arrived onsite and found unit needed temp switch to repair. All else checks good. Advised on repair. Unit is now heating as designed.
Near Austin, TX 78753
Scott
Job Details: 11/04/2020
DISHWASHER AMANA ADB1400AGW1 "Arrived on site for washer not starting . Found tabs on control broken as well as as console and inner door cracked . Outer panel is bent and wrapped . No water leaks detected at time of service. Call to set return ; ordrng 1 W10274908 (door-inner) and 1 W10827956 (console) and 1 W10906422 (elect,control board) and 1 WPW10254545 (gasket) and 1 WPW10274896 (panel)"
Near Austin, TX 78758
Scott
Job Details: 11/04/2020
WASHER WHIRLPOOL MVW6230HW0 Arrived on site . For long fill and water leaking on the floor . ; ordrng 1 W10802689 (hose TUB TO PUMP)
Near Pflugerville, TX 78660
Scott
Job Details: 11/04/2020
COOKTOP JENN-AIR JEC3430HS00
Near Austin, TX 78723
Scott
Job Details: 11/04/2020
RANGE KITCHENAID KSGG700ESS2 "Arrived on site ,replaced power cord . Tested all burners and oven . All checked normal. No gas leaks detected at time of service .job complete"
Near Taylor, TX 76574
Andy
Job Details: 11/04/2020
OVEN GE PB975SP4SS Arrived on site for range issues. Tested and inspected unit and found improper voltage to range (See SD-QuickPic) found L1 to ground 120 volts found L2 to ground 120 volts found L1 to L2 8 volts. Instructed customer on this and that they will need electrician to fix voltage issues.
Near Austin, TX 78739
Kevin
Job Details: 11/04/2020
WASHER WHIRLPOOL n/a "Arrived on site and inspected washer and found very little water flow when hot water valve is running. A new valve assembly will be needed to correct the issue, valve
Near Round Rock, TX 78664
Jimmy J.
Job Details: 11/03/2020
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