Arrived onsite for DoubleOven Upper Oven Upper Oven Not Heating. Noticed customer was not on WiFi. Customer connected to WiFi. Then reset breaker. Test unit and unit preheated to 350. Instructed customer of benefits of being connected to WiFi. Unit operates as designed. Job complete

"Arrived on site to inspect refrigerator not cooling properly. Upon further inspection, I tested temps in the RC=44 on a setting of 40 and the FC=5 degrees. I placed the unit in diagnostics and tested the thermistors and found in test 39 the RC evap thermistor was shorted. I pulled the unit out and tested the evap thermistor and found 24.5kohms at 2.27VDC which is way out of range. Tested the RC thermistor and found it at 2.87VDC & 6.7kohms. I removed and replaced the RC evap motor harness, secured the evaporator to the back wall, foil taped and ziptied the evap thermistor to the suction line and sealed off the back panel of the evap cover with permagum and re-positioned the RC evap drip pan shims. Reassembled the RC section and sealed the gaps in the liner to chassis with silicone. Checked all door gaskets and were sealed properly and leveled the unit. No water leaks observed during service, job completed."

Arrived on site and replaced control panel diagnosed by previous technician. After replacement oven is working properly. Remainder of repair covered by PL1

Arrived on site to install previous diagnose part. I installed a new ignitor. I reassembled the unit and tested it. I found it working as designed. Job complete.

"Arrived on site and inspected refrigerator and found a small air gap on the top left hand side of the freezer gasket, water line to Icemaker in Fresh food section is frozen, and two interior LED modules are out. Used steamer and heat gun to reset freezer gasket, used steamer to thaw water line to icemaker. Icemaker cycled and filled properly. Freezer gasket should now be sealing properly.

Arrived on site for dryer taking to long to dry cloths. Upon arrival confirmed complaint. After further testing found all heating hardware functioning as designed. After further inspection I found clog in exhaust of dryer. After clearing clog I found unit could heat as designed with no failures call complete.

"Arrived on site to inspect dryer not working. Upon further inspection, I found no power to the unit. Checked the breaker and it was tripped. Cycled power and retested voltage at the outlet and got 247V. Using my vent test kit, I tested airflow and found two out of two tests passed. I removed the back panel and tested the fuse, cutoffs, thermostat and element and all checked good. Removed the element and found the middle plate beginning to warp. I replaced the element and retested the unit and it is operating as designed. No lint observed during service, job completed."

"Arrived on site to inspect wall oven microwave combo error codes. Upon further inspection, I placed the unit in diagnostics showing error code F6E8. Following the tech sheet, I tested continuity to the control panel harness and it was good. I removed and replaced the microwave appliance manager and retested. At the end of testing, the error code F6E8 appeared again. I removed and replaced the control panel and retested. Unit is operating as designed. Job completed."

"Arrived on site to inspect dryer noises and now its not working. Upon further inspection, I tested voltage at the wall and got 243V. Removed the back panel and tested the thermal fuse and found it bad. I disassembled the unit and found the rollers, idler pulley and belt are bad I removed and replaced the two rollers and cleaned the axles, replaced the idler pulley and belt. Cleaned the lint from the unit (photos-before/after) and reassembled. Removed and replaced thermal fuse and tested the unit. Unit is operating as designed. No lint observed at the end of service, job completed."

"Arrived on site to inspect dishwasher not cleaning dishes and white residue on dishes. Upon further inspection, I placed the unit in diagnostics showing no error codes. Tested the unit and it is operating as designed. During testing, I opened the unit door and found a large amount of suds in the bottom of the tub and the element has old detergent caked on it. I removed and replaced the element and retested and unit continues to operate as designed. I made recommendations for use and care, as well as, detergent and rinse aid use. I made recommendations for cleaners also. No water leaks observed during service, job completed."

"Arrived on site to diagnose a refrigerator that is not producing ice. Found no failures to unit at this time, ice bin was full and temps are correct in unit. Advised customer on findings and no further repairs needed. No leaks were found at time of service."

Arrived on site to diagnose a refrigerator that is not dispensing ice. Found ice cubes bound in auger and cleared clog. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

Arrived on site to diagnose a refrigerator that was frosting in fc. Found no frost present at time of service and advised customer door may not have fully closed causing frosting issue. No further repairs needed and no leaks were found at time of service.

"Arrived to instal previously diagnosed and ordered parts. I removed and replaced the previously ordered parts and verified correct operation. I found the FC opening had substantial gapping and I corrected by filling with mfg adhesive. I squared the doors to the chassis and equalized door height. Operational test good, no leaks observed during service."

"Arrived to instal previously diagnosed and ordered parts. I found the CXs filter was plugged and causing the water dispenser and ice maker issue. I installed a filter the CX provided, flushed and tested and the unit operated as normal. No leaks observed during service."

"Arrived on site and inspected dishwasher and found it is not draining properly there is standing water in the tub, found drain pump is running but water is barely trickling out, send a video to KB/service management. Inspected drain hose and found knock out was never completely removed when dishwasher was originally installed. After removing remaining knock out water flow is still weak when viewed at garbage disposal. Cleaned out drain hose with shot back and it is still weak. Swapped out first part of drain hose for a new check valve and water flow is now good.

Arrived on site to diagnose a refrigerator that is not dispensing ice. Found ice cubes jammed in auger preventing motor from running. Cleared clog and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

"Arrived on site to test unit found half evaporator has frost and cracks in liner

"Arrived to inspect over-cooling. I measured the internal tempaerturn and found it near the expected temp, but the unit had been opened by the CX several times prior to my arrival. I accessed the temperature sensor and compared its readings to K-type thermistor, placed under the sensor and found the resistance at the control reading 22.35Kohm (45.5F) at 53F (18.35Kohm) with the expected temp and resistance within parenthesis. The unit should actually be too warm with the error. I verified all wiring and airflow and discussed the issue with the CX. They elected to hold off on the thermistor and will set the temperature up to get it to the proper internal temp to stop freezing. The unit does not have an offset and cannot be adjusted. I leveled and squared the chassis. No leaks observed during service.

"Arrived to inspect no spraying. I entered service test mode and found 4-3 stored. I entered the automatic test mode portion of the cycle and the unit filled, circulated and I interrupted it to close the detergent door. Upon main door closure, the circulation did not start up, but the detergent door opened. I found the motor tested ok, but there was a constant 111 VAC anytime the pilot relay was activated and when the unit should have ran the circulation pump, the voltage jumped to 118VAC. Secondary testing revealed the pump drew 1.14 amps initially and then at any pause after, when re-energized, the amperage would momentarily jump to .5+ and then decline, indicating the inability of the control to supply the correct power. Further testing showed the voltage to drop out completely and the motor showed 7.6 ohms, within mfg specs. No leaks observed during service. Please contact the CX if there are any cancellations and we can get back earlier.; ordrng 1 W10906425 (Control)"

"Arrived on site to test unit for taking to long to dry clothes, tested unit found restricted ventilation, customer has not cleaned vent in 3 years, provided customer with dryer vent wizard number, unit is heating and all components tested good, advised customer not to use dryer until the vent has been cleared to prevent damage to unit, job complete"

"Arrived on site to test unit for no cool, tested unit found compressor making a very loud buzzing noise pulls 22 amps, locks up and shuts down after 5 seconds, will need a new compressor to fix issue, unit to be checked for possible leaks, ordering compressor, evaporator, access valve,dryer, nitrogen, R-600 kit and LOK RING kit,office to reschedule ; ordrng 1 W11574734 (Compressor) and 1 W11598434 (Evaporator FC) and 1 W11506620 (8NKAL00 (Suction Line to Evaporator)) and 1 W11504450 (4/1.8 NR MS 00 (Capillary Tube to Evaporator)) and 1 W11504431 (7/5NRMS00 (Compressor to Condenser)) and 1 W11504415 (8.5/8 NR MS 00 (Suction Tube to Compressor)) and 1 W11506621 (6NKMS00 Charging Tube to Compressor) and 1 W11506635 (Tube, Charging (1/4' w/ Schrader Valve)) and 2 W11506635 (Access valve)s and 1 Wpw10143759 (UV filter dryer) and 1 Nitrogen (Nitrogen) and 1 R-600kit (R-600 kit) and 1 LOKring (LOK ring)"

"Arrived on site to test unit for no power , tested unit found 120VAC going to control but not sending any to UI and drain pump shorted, replaced control and pump powered unit on and found that pump is not engaging, took Resistance readings on the harness and it checked out to be good, control is not sending voltage to the pump, will new control to fix issue, ordering part, office to reschedule ; ordrng 1 W11225084 (Control)"

Arrived on site for ice machine inspected unit and work area. I set unit in diagnostics and found it filling correctly but not recirculating the water trough the evaporator plate. Unit will need a new recirculating water pump. Office to order parts and reschedule to return. No leaks where observed during service.; ordrng 2 W11542867 (Recirculating pump)s

"Arrived on site for range oven not working. Inspected unit and work area. Tested burners and they are all working. Touch screen has power but its blank and unresponsive. CX explained they had a power outage and after power came back on unit screen stoped working. Im ordering the main power supply board, Screen UI and return with main control; ordrng 1 WPW10464534 (UI) and 1 WPW10145531 (Power supply)"

"Arrived on site for dishwasher leaking. I inspected the unit and work area. I tested the unit and found it leaking from to door. I found water being pushed forward out the front lip. I inspected the lower spray arm and found one side of it split, causing it to spray incorrectly.

"Arrived on site to test unit for wet clothes at the end of cycle, tested unit found shift actuator not shifting, replaced part tested unit, all components are now running good, unit is working as designed, no leaks detected job complete"

"Arrived on site for oven, inspected unit and work area. Found unit with no power. CX also stated fan sounded weak. I inspected unit and found thermal fuse blown. I proceeded with repairs and tested fan and it was stuck. I installed new parts and tested unit is now operating as designed. Job completed."

"Arrived to inspect washer noise. I found the issue was the main section of the cold water valve was hammering and will require replacement. I removed debris fro the pump assembly and tested. Office to order valve assembly. No leaks observed during service; ordrng 1 5220FR2075L (Cold Valve Assy)"

"Arrived to inspect no heat. I found and verified line VAC to the transformer primary, but the unit would not heat. I removed and replaced the magnetron (covered by mfg warranty) and diode and tested. The capacitor tested at 1.05uF. The unit heated as designed.

"Arrived to instal previously diagnosed and ordered part. I removed and replaced the failed ice maker and tested. The unit operated as designed and filled to the correct level. Operational test good, no leaks observed during service

"Arrived on site to install previously diagnosed and ordered part. Due to the main control failure, I removed and replaced the control and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to inspect microwave not working. Upon further inspection, I found the unit display on with no time showing. Customer advised that the unit is creating a lot of oil/grease at the top and on the cabinets. I tested the unit and it is heating properly. I removed the center cover and found the damper not sealed properly allowing airflow to the front of the unit. Using foil tape, I sealed off the damper and re-installed the cover and retested. Unit is operating as designed. I explained to the customer that using foods that create a lot of grease will collect on the top of the unit and cabinets above unless they keep the unit vent screens clean and made recommendations for use and care. Job completed."

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the motor and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to inspect washer noises. Upon further inspection, the customer advised they found plastic pieces inside the basket basket has been moving all over the place. I moved the basket and found the basket shaft welds have broken. I removed the agitator and found the welds were in fact broken and the basket is not secured. I attempted to remove the spanner nut but it would not come off. I tilted the unit back and found all components underneath are good. I advised the customer of my findings. Unable to fully test the unit, I am ordering the outer tub, basket, drive hub, spanner nut, tub ring, suspension rods and will return with all prescreened parts. Also ordering a CNOTE-2 HOUR JOB. Unit left unplugged with water source turned off. No leaks observed during service, office to schedule return service. ; ordrng 1 WPW10531289 (Tub ring) and 1 WP21366 (Spanner nut) and 1 W10554251 (Basket) and 1 WP389140 (Drive block) and 1 W10371566 (Tub) and 1 W10780045 (Suspension rods) and 1 CNOTE (2 HOUR JOB)"

"Arrived on site to inspect range tripping the breaker. Upon further inspection, the customer advised that they plugged the unit into a different GFCI outlet with GFCI breaker and the unit continued to trip the breaker. I inspected the ignitor and it was good. I inspected the harness to the ignitor and gas valve and they are good. I tested the cooktop burners and all are operating as designed. I plugged the unit into a non GFCI outlet with AFCI breaker and tested the unit. Customer advised that the unit would trip once the oven reached preheat temps approximately 15 mins afterwards. I tested on Bake at 350 degrees and once the unit reached preheat temps at 12:22, I monitored the temps and fluctuation and approximately 32 mins after preheat, the unit continued to operate as designed. I recommended that the customer replace the GFCI breaker due to it getting weak. No gas leaks detected during service, job completed."

"Arrived on site for fridge not cooling. I inspected the unit and work area. I found the unit not going through defrost properly. I gained access to the control and tested the thermistors and defrost element, I found all in range and working. I am ordering the control box to complete the repair. The office will reschedule when we have eta on the part.; ordrng 1 W11546690 (Control box)"

Arrived on site for fridge having no power. I inspected the unit and work area. I verified proper voltage to the unit. I found the hv control receiving voltage but not sending any out. I swapped in a test Orion board and still found the unit not powering on. I quoted the customer for the hv control.

"Arrived on site for fridge door gasket leaking. I inspected the unit and work area. I found the fridge door panels separating causing the door to leak air into the fridge, and allowing it to build condensation. I am ordering the rc door to complete the repair. The office will reschedule when we have eta on the part.; ordrng 1 LW11258450 (Rc door ss) and 1 W11223753 (Name tag)"

"Arrived on site to install previous diagnose parts. I gained access to the control and UI, I replaced both with new. I replaced the freezer harness, and defrosted the ice. I read the unit. It is now working as designed. Job complete."

"Arrived on site for dishwasher not cleaning the dishes. I inspected the unit and work area. I found fault code F7e1 no heat, in diagnostics. I ran a diagnostics cycle and found the unit filling with water but not pumping. I quoted customer for the sump and motor. I installed the new sump and motor. I reassembled the unit and tested it. It is now working as designed.

"Arrived on site for Samsung refrigerator, inspected unit and work area. Tested icemaker and icemaker was functioning properly but when it would call for water the valve would do some sputtering noises and cause it to vibration and loud noise; ordrng 1 Unknown (Parts research) and 1 DA97-12663A (Valve housing /filter head)"

Arrived on site to install previously diagnosed parts. Inspected unit and work area. I installed new UI control and tested. Unit is now operating as designed. No leaks observed during service. Job completed.

"Arrived on site for microwave, inspected unit and work area. CX complaint was turn table not working. Found turn table to be off. I witch turn table to the on position and its working. Unit is operating as designed.

"Arrived on site to test unit for not drying clothes, tested unit found vent restriction,customer stated it was just cleaned but unplugged unit from wall and vent is good, provided customer with dryer vent wizard number, do not recommend running dryer until ventilation has been resolveD

"Arrived on site to test unit for front left burner not heating, tested unit found shorted infinite switch, replaced switch tested unit, unit now running as designed, job complete"

"Arrived on site to test unit for not drying and burning smell, tested unit found heating element is heating, took vent test and found a complete restriction, unplugged unit from wall and vent passed, advised customer not to run ran until ventilation restriction has been removed, took unit apart and found a lot of lint buildup catching fire on the element, vacuumed all lint out

"Arrived on site to replace previously diagnosed oven sensors and control, replaced parts tested unit, unit now running as designed, no leaks detected job complete"

Arrived onsite for a washer that will agitate but will not spin unless the tub is empty. After talking with the customer I found out that the washer will spin and drain but will not agitate. I ran diagnostics and found the wash plate teeth stripped and not engaging the wash plate. I removed the washplate and confirmed the teeth were stripped. Ordering W10902814 Washplate. RS for Thursday 7/7/2022.; ordrng 1 W10902814 (Washplate)

Arrived on site to test unit for unit not heating. Replaced magnetron capacitor and diode. Unit still making noise. Called Techline and test unit with Techline and found bad transformer ordering transformer and 2 hour job File#7734015062; ordrng 1 W11334531 (Transformer) and 1 2hour (2 hour)

Arrived on site to test unit for unit giving inverter error code and shorted keypad error code. Will need to replace control board and console and inverter and magnetron at the same time ; ordrng 1 W11093258 (Console)

Arrived on site to replace element found unit leaking from sump aNd motor. Will order new Sump and motor ; ordrng 1 W11178672 (Sump and motor)

"Arrived on site and replaced water hose to dispenser, attempted to replace bellow but found the new part is incorrect. The correct one will need to be ordered.; ordrng 1 W11384425 (Bellow)"

"Arrived on site for washer not finishing cycles leaving load wet . Ran diagnostics and for off balance load and unable to reach max rpm . Found tub will bounce several times when pushed down , also unit will not lock. Ordering latch and suspension . No water leaks detected at time of service. Call to set return ; ordrng 1 W10748956 (Suspension)"

Arrived onsite for refrigerator with a deli drawer control panel that does not work. Upon inspection I found that the was water intrusion in the cavity that the control panel sits in causing it to short out. I also noticed that the right rc door gasket was torn and leaking air and the cx wanted to replace her bin.; ordrng 1 W10846057 (Gasket) and 1 W11026416 (Bin)

Arrived onsite for refrigerator that would only display crushed Ice and the ice in the ice bin would clump sometimes. Upon inspection I found that the dispenser was operating as designed see pix but the ice door was not sealing properly causing the clumping. Office to reschedule.; ordrng 1 WPW10353552 (Ice door)

Arrived on site to diagnose a refrigerator that is not dispensing ice. Found dispenser motor threads have stripped and motor and yoke will need to be replaced to complete repairs; ordrng 1 WPW10317991 (Motor) and 1 WP63052-2 (Yoke)

"Arrived to inspect temperature issues. I measured the RC and it was at 57. The FC was 11. I found the RC evaporator intake was full of frost and I advised the CX that the unit will require a 48 hour defrost to ensure all of the frost and likely ice has be defrosted fro the RC evaporator. Further, the right RC door gasket was torn at the top, at the mullion flap area and will require replacement. The drain tube at the lower unit area was badly gapped and I corrected and sealed with mfg sealant. I set the unit to Basic defrost, from the standard setting of Adaptive, due to the low use by the CX ; ordrng 1 W10688387 (RH DOOR GASKET)"

"Arrived to inspect washer with code. I entered service test mode and found F2E1, F0E5, F0E7, F0E3 and F2E2 stored. I found the gear case had leaked oil and there were signs of missed-engagement in the rotor teeth are and slider areas. The unit will require the gear case, suspension, shifter, rotor and slider. Due to the saved F2E2, I am adding the UI, but it may not be needed. No leaks observed during service. Office to contact the CX to arrange return service. ; ordrng 1 W11400156 (Suspension) and 1 W11449841 (Gear Case) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W11260238 (Rotor) and 1 W11478526 (UI)"

Arrived onsite for a refrigerator with a no ice condition. I found the FC only at 16 degrees. I tested thermistors and found the FC thermistor registering 16 degrees but the evaporator thermistor was at 32 degrees. Upon further diagnosis I found that the FC had just finished a defrost cycle before I arrived. I found the freezer temp had dropped to 5 degrees and was still cooling. I tested the icemaker and found it going thru a harvest and not filling. I found no voltage leaving the icemaker to energize the fill valve. Icemaker needs to be replaced. Ordering W11455232 icemaker. Office to RS.; ordrng 1 W11455232 (Icemaker)

"Arrived outside and found control bracket is broken, switch is not engaged by lever. Will need a new one to correct issue.; ordrng 1 WP2180226 (Control bracket)"

"Arrived on site to test unit for no drain , tested unit found chopper blade has broken off and was binding the impeller, and heating element just has rubber bushings and is leaking water, both parts are covered under service pointers, ordering parts, office to reschedule ; ordrng 1 W11047695 (Element)"

"Arrived on site to test unit for cooling issues, tested unit found unit cooling good, unplugged the unit to inspect condenser to see why it was bouncing, found one fan blade broken off, ordering parts, plugged unit back in and noticed that the compressor took several times to start, replaced start device and capacitor, customer also stated that the door alarm stopped working, will look into it on return trip, office to reschedule ; ordrng 1 WP12825803 (Fan blade)"

"Arrived on site to inspect water leak, inspected unit and work area and found when CX would use the water dispenser the line at the back of the refrigerator that connects to the valve the 90? elbow was cracked. I will order parts needed and return with valve just in case its needed. Office will contact CX when parts have arrived. Spoke to CS About parts being covered. ; ordrng 1 W11308813 (Water line) and 1 W10865826 (Water valve)"

Arrived on site to test unit for intermittently making ice. Found all functions pumps working. Was unable to get compressor to engage in diagnostics. Accessed compressor and was extremely hot. Condenser motor working as designed. Removed condenser cover and allowed compressor to cool down. Was able to get compressor to turn on but pulling a consistent 2.9amps. Recommend replacing compressor. Needing sealed system tech and two hours on return visit. Office to reschedule. ; ordrng 1 WPW10605286 (Compressor) and 1 WPW10200037 (Drier tube. No UV) and 1 Nitrogenkit (Nitrogen kit) and 1 W10913906 (Access valve)

Arrived on site to test unit for condensation build up around ice door. No condensation present in FC no ice or frost around ice container. Just condensation on outside of ice door that drips down. Poured water into ice door and no leaks. Spoke with techline and was advised to replace FC door in stainless. Office to reschedule. SR#7734016403; ordrng 1 LW11258441 (FC door)

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the main control and tested. The new control failed. Tested voltage and all connections and all was good. Tested the control by unplugging one connector at a time and cycling power and the control continued to fail. I advised the customer of the control failure and am ordering another control and office to schedule return service. Unit is stackable and customer will have the units unstacked upon return service as they did today. Both units left unplugged and water tel the washer was turned off for safety. No water leaks observed during service.; ordrng 2 W11574590 (Main Control)s"

"Arrived to inspect incorrect operation and indicators lit. Control failure, unit will required replacement control. ; ordrng 1 W11567348 (Control)"

Arrived on site to test unit for not cooling properly. Found FC evap frosted over. Advised customer to thaw unit for proper diagnosis. Office to reschedule. ; ordrng 1 W11546681 (Evap harness) and 1 W11546981 (Defrost heater)

Arrived on site for a dryer not heating. I tested the unit and found no heat. I checked voltage at the wall and terminal block and both were good. I gained access to the inside of the unit and ohmd out all components. I found the element open. I found we had the incorrect element on hand. Ordering correct one and the office will reschedule. ; ordrng 1 WP3387747 (Element)

Arrived on site for a refrigerator with the lights in the freezer not coming on all of the way. Upon arrival the customer stated that the main issue was the FC door UI was flashing randomly and beeping. They found the UI was acting as if someone was pressing the buttons on its own. I found the UI bad and the lights needing to be replaced per the special pointer. I am ordering the UI and will return with the lights to install per the SP. Office to reschedule.; ordrng 1 WPW10151236 (UI)

"Arrived on site to install previously diagnosed parts. I was able to remove the washplate with the removal too., but found the gearcase was now to bound to remove. The unit will need a tub rebuild ordering all components needed. Need autho and 2 hour job. Office to reschedule. ; ordrng 1 W10811957 (Basket) and 1 WP8533928 (Filter Screw) and 1 WPW10215093 (Drain Pump Filter) and 1 W10743982 (Tub Heater Screw) and 1 W11041462 (Tub Heater) and 1 W10909670 (Spaner Nut) and 1 W11032711 (Gearcase Washer) and 1 Autho (Autho) and 1 2hour (2 hour) and 1 CNOTE (Drop parts at customers home) and 1 W10512162 (Outer Tub), states that autho needed"

Arrived onsite for F2E1 error codes. Upon arrival inspected unit. Per tech sheet checked connections . Did not resolve issues. Will need mail control/keypad replacement. Control RWO. Office to reschedule when part is available. ; O-emld tckt

"Arrived on site to diagnose a refrigerator that is not cooling properly. Found possible restriction in the evap as capillary tube was frosting back into the cabinet within minutes of startup. Evap, compressor, and drier will need to be replaced to complete repairs. Office to set return appointment for 2 hours. ; ordrng 1 WP2188823 (Evap) and 1 WPW10466675 (Compressor) and 1 WPW10143759 (Drier) and 1 W11506635 (Coupling)"

"Arrived onsite for Not Cooling - Both Sections . upon arrival unit was hot in both boxes. Inspected compressor and is pulling .62 amps. Checked sealed system with UV light and found leak from compressor to condenser that included a drip to the floor of the unit. Ordering compressor, UV dryer and coupler. Office to reschedule ; ordrng 1 W10507884 (Compressor) and 1 WPW10143759 (UV drier) and 1 W11506635 (Coupler)"

"Arrived on site for washer tripping breaker .about half of the time loads are run .ran diagnostics no error code . Unit is tripping half way thru cycle . Ran drain and spin . Ordering drain pump. Call to set return,; ordrng 1 W10276397 (Drain pump)"

Sr#7734018316 arrived onsite for unresponsive control. Replaced the control and ui together. Found unit latch also failed. Ordering latch to complete repair. ; ordrng 1 W10861642 (Latch needs autho)

"Arrived onsite for absolute no cool, found unit compressor running, but absolute no cool. Ordering compressor, drier and access valve to repair. Office to reschedule. ; ordrng 1 W10779331 (Compressor) and 1 W10913906 (Access valve) and 1 WPW10143759 (Uvdrier)"

"Arrived onsite and found timer failure where unit was only operation on select cycles and unresponsive on the timer cycle. Advised customer that timer would be needed to repair but customer not interested in repair, they were in pursuit of replacement. Advised customer on diagnosis and value of repair. ; O-emld tckt"

Arrived on site for refrigerator not cooling. Upon arrival confirmed issue. Upon further testing I plugged unit in and found compressor internal windings grinding to a stop after 3 seconds. Tried new start device and found same results. Found unit needs sealed system replacement. Office to reschedule once availability of parts is known.; ordrng 1 W11225065 (Compressor) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 R600kit (R600 kit) and 1 Nitrogen/+kit (Nitrogen/+kit) and 2 W10913906 (Coupler)s and 2 W11504431 (Coupler)s and 2 W11504434 (Coupler)s and 2 W11504432 (Coupler)s and 2 W11504415 (Coupler)s and 2 W11504436 (Coupler)s and 2 W11504416 (Coupler)s and 2 W11506620 (Coupler)s and 2 W11504419 (Coupler)s and 2 W11504449 (Coupler)s and 2 W11504434 (Coupler)s and 1 W11368877 (Evap coil) and 1 Lokringkit (Lokring kit)

Arrived on site for a washing machine that is not draining and flashing an F9 E1 (long drain) error code. Inspected unit and work area. Did confirm the customers complaint and ran through diagnostics. Did replicate the failure. Customer advised that sometimes it will drain but sometimes it will not and is flashing the code. Went ahead and checked voltage to the drain pump and found proper voltage. Checked resistance on the drain pump and found it out of range. Replaced the drain pump and tested the unit. The unit began to work and operate as designed. I had the customer run a load after I left to ensure that the unit was working properly. He did advise that the error message still came back so am ordering a control for repair. The office will need to contact the customer about a reschedule date due to limited parts availability.; ordrng 1 W11419171 (Control)

"Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. Did confirm the customers complaint and check voltage at the icemaker. Found no voltage being sent to the icemaker. Checked voltage at the top of the freezer door through the harness and did not find any voltage. Checked underneath where the harness connector from the freezer door connects to the refrigerator. Found voltage being sent to the icemaker at that connector. Spoke to SW and was advised we would need a new freezer door for repair. The office will need to contact the extended warranty due to part. If authorization is given for the repair, please contact the customer about a return date; ordrng 1 W10438770 (Freezer door)"

"Arrived onsite for a refrigerator not cooling correctly. The customer had the upper cover removed on arrival. I found the evaporator starting to frost up more than halfway down the first coil then the frost started disappearing. I found all sealed system components running. I found the foam air duct blocks missing on the sides of the fan shroud. I checked pressures and found my low side at 0 psi and my high side at 315 psi. I found that the sealed system had been repaired at one time and a dye drier was installed. I found dye on the back wall behind the evaporator and at the bottom under it. The compressor and evaporator would need to be replaced. The foam blocks need to be installed on the fan shroud for proper airflow and the defrost heater should be replaced when the evaporator is replaced. I d the customer for the defrost heater and foam block kit parts . SS are still covered. Ordering 8201798 Fan Blocks, WPW10427993 evaporator, WPW10140162 heater, W10720770 compressor, WPW10143759 Dye drier, & W11506635 Access valve. Per the customers request I left the rails, shelf studs, and the evaporator cover off and inside the FC with all the screws on the floor of the FC on a towel. The cover had 5 screws missing. I explained to the customer that the evaporator was not in stock at this time and it could take a while to get it. ; ordrng 1 8201798 (Fan Blocks) and 1 WPW10427993 (Evaporator) and 1 WPW10140162 (Heater) and 1 W10720770 (Compressor) and 1 WPW10143759 (Dye drier) and 1 W11506635 (Access valve)"

"Arrived on site for washing machine not spinning. I inspected the unit and work area. I gained access to the gearcase. I found the belt broken, the gear case leaking oil. The unit will need a new gearcase, belt, cam, actuator and motor to repair.

"Arrived on site for Maytag washer, inspected unit and work area. I tilted unit back to inspected the stator plate and motor and found stator plate bolt lose. I then used some thread lock on bolt to correct issue and also found rust around the motor. I tested unit in diagnostics and found error code stored F41, I set unit in a diagnostics cycle to test performance of unit and heard some clunking and bearings noises. I search for parts and could not find a gearcase but has the same symptoms of a gearcase. Im ORDERING PARTS RESEARCH on gearcase.I also messaged my management Skype thread to review this callNo leaks observed during service.; ordrng 1 W10381078 (Tub shaft bearing assembly) and 1 Unknown (Gearcase)"

"Arrived on site to install previous diagnose parts. I replaced the thermal fuse, I found the heating element plate broken. I replaced the heating element. I reassembled the unit and tested it. It is now working as designed. Job complete."

"Arrived onsite for poor cooling due to defrost failure. Found failed defrost heater. Repaired unit heater. All checks good, unit is now operating as designed."

"Arrived onsite for dishwasher not drying dishes. Upon arrival put unit in diagnostics and found stored error code 5/1, 2/1. Ran auto test and all passed. Found during testing incoming water was cold and customer not using rinse aid. Instructed customer on use and care, as well as running hot water at the tap before starting a cycle. Unit heating element is energizing. Job complete"

"Arrived on site to replace previously diagnosed gear case and cam, replaced parts noticed that the belt was stretched and needed to be replaced as well, tested unit found shift actuator will not shift, replaced shift actuator tested unit, unit is now running as designed, no leaks detected job complete"

Arrived on site to test unit for not keeping proper time. Advised customer to download app and connect unit to WiFi for software update. Gave customer WiFi team phone number. Job complete.

Arrived on site to test unit for bottom spray arm not rotating. Test unit and can see bottom spraying and rotating.

Arrived on site to test unit for door not opening. Test unit and found broken latch board. Replaced alt high board . Test unit and unit test good job complete.

Arrived on site to test unit for not heating. Ran unit for 30 seconds and then again for 45 seconds then again for 1:20 then again for 2 minutes and unit heating correctly. Called Techline and the blind said if we cant duplicate the problem There is not much they can do. Also heated food and foo heated correctly. File-7733890174

"Arrived on site and inspected dishwasher and no saved error codes, started diagnostic cycle and found it completed properly. Started a cycle on normal and it is progressing properly could not find any salt with dishwasher how much job complete"

Arrived onsite for dryer not heating. Upon arrival inspected unit. Tested and unit turned on but no heat. Checked voltage at block and found no L1. Across L1-L2 240vac and only on L2 Checked at wall and confirmed issues with supply voltage.

Arrived on site for washer not finishing cycle . Ran diagnostics got basket engaged during wash cycle . Found wire hanging out out of molex connection on actuator motor . Repinned wire . Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete

Arrived on site for a dryer not spinning. Upon further inspection I found the belt ripped off. I replaced the belt and tested the unit. The unit is now working as designed. I found the dryer vent extremely crimped and advised the customer on getting a new one. I informed the customer on the safety issues and lack of performance if not. I find the unit within warranty so no balance was collected. Call complete.

Arrived onsite for dishwasher not washing properly. Upon inspection I found that the unit had error code f5 e1 stored that was due to the cx taken too long to close the door when starting a wash. And a fc e5 which I could not find in the tech sheet. I called techline and spoke to Andrew and told of my findings and go sr#7734016407. Job complete

"Arrived onsite for washer not completing wash cycle and sometimes would add time to cycles. Upon inspection I found no codes stored. Upon further inspection I found that the protective film was still on the ui, there was also some small signs do moisture due to the room being a bit humid. I removed the film and tested unit several times a found that the unit would operate as designed every time. Job complete. No leaks found at this time."

Arrived onsite to install previously designed part. Upon arrival I installed new bake burner. And tested unit and found unit operating as designed. Job complete.