We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near San Marcos, TX 78666
Andrew
Job Details: 09/13/2022
"Arrived on site to test unit for not washing. Found motor receiving proper voltage but not engaging. Replaced wash motor, unit working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ2
Near New Braunfels, TX 78130
Andrew
Job Details: 09/12/2022
"Arrived on site to test unit for burnt harness. Found L2 on power cord was burnt. Replaced harness and control as a precautionary, also installed new connection on L2. Tested unit, unit working as designed. Job complete. SR#7734363039"
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW07
Near Austin, TX 78757
Luis
Job Details: 09/12/2022
"Arrived on site for freezing in fresh food section. Removed evaporator cover good frost formation on evaporator,replaced evaporator thermistor,fresh food thermistor and control."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300EWH01
Near Austin, TX 78725
Matthew
Job Details: 09/12/2022
"Arrived onsite to replace previously diagnosed parts. Replaced compressor, access valve, and UV dryer. Recovered system, pulled vacuum and held. Charged 5oz. Pressure steady. Unit began cooling. Advised customer to monitor temperature with bottle of water in the freezer. Customer will monitor. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Killeen, TX 76542
Tyler
Job Details: 09/12/2022
Arrived on site for washer tripping breaker and not fully spinning cloths out all they way. Upon arrival confirmed issue but found no errors in diagnostics. After further testing I found drain motor as cause of failure and ohming at 22ohms. Ran tests and confirmed drain pump over heating and resistance increasing. Replaced pump and found no leaks and unit functioning as designed. Call complete
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9959SKZ0
Near Copperas Cove, TX 76522
Tyler
Job Details: 09/12/2022
Arrived on site for dishwasher showing f8E4 error and allowing no unit functions. Upon arrival confirmed issue but found no other errors. Upon further testing found lots of suds in tub. Found no leaks from any hardware and element was correct style needed and showed no leak failures. Found over sidings leading to overfilling and triggering of error code. Cleared suds issue and instructed customer on findings and steps going forward with proper soap/cleaning usage. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Granite Shoals, TX 78654
Lou
Job Details: 09/12/2022
"Arrived on site to inspect refrigerator filter issues. Upon further inspection, the customer advised that when the ice maker calls for water, the filter will blow out of the filter head. I found the customer had a towel under the filter head and was wet. I tested the water dispenser and it operated as designed. I tested the ice maker and it harvested and filled as designed. Due to the amount of water on the underside of the filter head cover and on the top of the filter head, I removed and replaced the filter head and tested. Unit is operating as designed. No water leaks observed at the end of service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Marble Falls, TX 78654
Lou
Job Details: 09/12/2022
"Arrived on site to inspect refrigerator with frost building up on evap cover. Upon further inspection, I found frost on the evap cover. I placed my flashlight at the bottom the FC section and closed the door and found an air gap. I found the same with the RC section. I placed a straight edge on the mullion at the bottom of the unit and found the mullion bows inward mat the bottom (photos). I contacted techline and advised of my findings and provided a photo. Andrew from techline provided SR#7734566329 and advised someone would be in contact with the customer in approximately 48 hours with a resolution. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Austin, TX 78753
Luis
Job Details: 09/12/2022
Arrived on site for water leaking. Diagnosed a defective filter head replaced filter head tested water dispenser no leaks.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Georgetown, TX 78626
Cliff
Job Details: 09/12/2022
Arrived on site to diagnose a refrigerator that was not cooling properly. Found top of coil frozen over but fans and defrost system fully functional. Advised customer that door may not have fully closed causing the issue. No further repairs needed and no leaks were found at time of service. If issue reoccurs ui and hv control will be needed.
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS0
Near Briarcliff, TX 78669
Justin
Job Details: 09/12/2022
"Arrived on site for a dishwasher not getting water. I put the unit into diagnostics mode and found no stored error codes. I then ran a diagnostics cycle and could hear the motor making a loud abnormal noise, but not working. This indicates a bad sump and motor. I installed the new sump and test the unit. I ran a diagnostics cycle and found the sump with a significant leak on the seal. Due to this I am ordering another sump to install ordrng 1 WPW10605057 (Sump & Motor)"
We serviced a
KITCHENAID ICE MACHINE
Model KUIC18NNXS0
Near Horseshoe Bay, TX 78657
Kimo
Job Details: 09/12/2022
"Arrived onsite for a ice machine that has no power. Upon inspection I found a solid 120v at the wall. I gained access to the main control and found that there was power there as well the transformer felt a little hot I put everything back together and attempted to put unit into diagnostics mode and found that it would not respond to inputs the ui could be going out. I am ordering 1x ui, transformer, and returning with the control just in case. ordrng 1 WP2310139 (TRANSFORMR) and 1 WPW10282116 (Ui)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS
Near Horseshoe Bay, TX 78657
Kimo
Job Details: 09/12/2022
"Arrived onsite for refrigerator that has frost buildup in freezer section and the the light was not working properly,Upon inspection I found that there was no ice buildup on the evaporator, I check that the door switch was working properly and found that it was. I check the freezer doe gasket and found that it was sealed up fine. I check the freezer door sliders and found that the were operating smooth and was pulling the door shut with enough force to crate a good seal. Upon further inspection I found that the refrigerator section had moisture/ condensation in it and also on the Mullion, I found that there was a torn door gasket that was causing this issue Job complete ; ordrng 1 W10830162 (GASKET-FIP)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Austin, TX 78757
Joe Z
Job Details: 09/12/2022
"Arrived onsite for ICE BUILD UP BEHIND THE DELI DRAWERS. ALSO MAKING A LOUD GRINDING NOISE . Upon arrival and found lot of ice on Evaporator cover and been housing and evaporator. Spoke with SW and recommended replacement of thermistors, fan scroll housing, UI, control, and thermistors. Tried to pull cover off but there is too much movement with evaporator. Do not want to risk bending or fracturing evaporator.There is too much ice to continue repair at this time, instructed customer to thaw unit 48 hr before we return.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Austin, TX 78738
Justin
Job Details: 09/12/2022
"Arrived on site for a refrigerator with water not dispensing and no ice production. On arrival the customer stated the water dispenser has been acting up for about a year. They found that sometimes the water will dispense and sometimes t wont. Over time it has gotten worse and worse to where it almost doesnt dispense at all anymore. They have also had extremely slow ice production since they have owned the unit. I test the unit and was able to replicate the issue. I found the water coming out of the dispenser had extremely high pressure. I checked the water pressure and found it at 105-110 psi, and per the SP W11394954A that may cause intermittent no water. I informed the customer that we will need to install the regulator valve and if additional issues persist we may need to adjust valve in the actual unit. I I am ordering the parts and the office will reschedule.ordrng 1 W10786952 (PRV) and 1 8212547RP (Water Line)"
We serviced a
WHIRLPOOL DRYER
Model WED6620HC0
Near Marble Falls, TX 78654
Lou
Job Details: 09/12/2022
"Arrived on site to inspect dryer not heating. Upon further inspection, I tested the unit with the door open and the switch closed and found the element not illuminating at the back left corner. I disassembled the unit and removed the element and found the coils broken. Also found the drive belt badly fraying and the rollers needed to be replaced. I am ordering the element, dryer repair kit, belt and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service for 09/19/22. Unit left unplugged for safety reasons and unit will be cleaned upon return service.; ordrng 1 661570V (Belt) and 1 WP3387747 (Element) and 1 4392067 (Dryer repair kit) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
ELECTROLUX DRYER
Model EIMED55IMB0
Near Marble Falls, TX 78654
Lou
Job Details: 09/12/2022
"Arrived on site to inspect dryer noises. Upon further inspection, I turned the unit on and immediately it began to make a loud electrical grinding noise. I disassembled the unit and retested and found the motor windings is whats making the noise. Also found the rollers need to be replaced. I am ordering the motor and blower assembly, CNOTE-LSO and will return with the rollers, belt and idler assembly. Unit will need to be cleaned upon return; ordrng 1 134690800 (Blower assembly) and 1 5304529782 (Motor) and 1 CNOTE (LSO)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QMS01
Near Marble Falls, TX 78654
Lou
Job Details: 09/12/2022
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the right RC door switch and tested. Unit is operating as designed. The customer wanted the downdraft venthood filters ordered but the filters ordered were incorrect and the filters needed are out of stock. The customer mentioned that the oven fan was making a loud noise. I turned the unit on and immediately the lower blower began to make a rattling noise. I am ordering the upper and lower blower and office to schedule return service. No water leaks observed during service.; ordrng 1 WPW10016550 (Lower Blower motor) and 1 WP4455334 (Upper blower motor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near San Marcos, TX 78666
Andrew
Job Details: 09/12/2022
Arrived on site to caulk unit for excessive gaps between linear and cabinet and possible rail issue. Found FC temp at 22 upon arrival and set to 0. Compressor pulling 2.6 amps and hot. Didnt find gaps to be an issue as they were minor. Sealed with silicone anyway. Had door shut for over 1hr and been taking temps. Cant get FC temp slow 30 degrees(attached photo to pics). Customer stated unit has been plugged in the whole time and what we got is what it is. Recommend replacing compressor(r600a). Office to reschedule. Needing 2 hrs and SS tech. Ordering R600a/SS repair. ; ordrng 1 R600a/SSrepair (R600a/SSrepair) and 1 WPW10120827 (Control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Georgetown, TX 78628
Maurice R
Job Details: 09/12/2022
Arrived onsite for dishwasher with water leak .on inspection found water in the water sensor tray. Found the front right leg was bent in made it difficult to remove water sensor. Removed the unit from cabinet in found the insulation was soaked on the right back of unit. Ran the unit in diagnostics mode and the pump was making a grinding noise. Open the unit up found that the spray arm never moved during test. Then saw a stream of water come out of the right back corner about 6 in up. Told CX that the unit is out of service unit we replace the tub.Water was detected during service. Office to reschedule with CX Error message during diagnostics.F8E4 F9E2 FAE2; ordrng 1 W11409866 (SS tub) and 1 W11158115 (Tub shield blanket) and 1 W11460945 (Pump assembly kit)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Taylor, TX 76574
Cliff
Job Details: 09/12/2022
"Arrived on site to replace previously ordered parts for washer. Upon inspecting unit found model# incorrect on w/o and wrong pump ordered. Ordering correct pump; ordrng 1 W11399437 (Pump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Austin, TX 78747
Andrey
Job Details: 09/12/2022
"Arrived on site to test unit for no cool, tested unit found FC evap completely frozen over, defrost system fail, will need control, control UI, evaporator harness with thermistor, ordering parts office to reschedule ; ordrng 1 W11567495 (Control) and 2 W10316760 (Thermistor kit)s and 1 W11567938 (Control UI) and 1 W11566475 (Evaporator harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Austin, TX 78746
Luis
Job Details: 09/12/2022
"arrived on site. Found filter stuck in housing,broken latch in housing ordering new housing. ; ordrng 1 WPW10394053 (Filter housing)"
We serviced a
MAYTAG DISHWASHER
Model MDB8989SHZ0
Near Horseshoe Bay, TX 78657
Kimo
Job Details: 09/12/2022
Arrived onsite for dishwasher that will continuously run. Upon inspection I found that the unit would not respond to my inputs though there was power at the wall. I am ordering console and control. Office to reschedule. ; ordrng 1 W11403919 (CONSOLE) and 1 W11225084 (CNTRL-ELEC)
We serviced a
KITCHENAID RANGE
Model KSIB900ESS3
Near Crawford, TX 76638
Jonathan M
Job Details: 09/12/2022
Arrived on site for a range that has a broken glass. Inspected unit and work area. The customer advised of the outer glass was the issue as it appeared that something had hit it from the outside. Did confirm the customers complaint and am ordering the outer glass for repair. The office will need to contact the customer about our return date due to an out of stock and PSP item.; ordrng 1 WPW10634271 (Outer glass)
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFI2570FEZ09
Near Gatesville, TX 76528
Jonathan M
Job Details: 09/12/2022
"Arrived onsite for a refrigerator that is not making ice. Inspected unit and work area. The customer advised that the issue is with dispensing ice. Did confirm the customers complaint and found the impeller stripped on the motor. Ordering the motor, separator, impeller, spacer, and Jennifer gasket in the office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 WPW10309864 (Separator) and 1 WP67006341 (Damper gasket) and 1 W11310391 (Auger motor) and 1 W11378860 (Spacer) and 1 WP63052-2 (Impeller)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Temple, TX 76504
Jonathan M
Job Details: 09/12/2022
"Arrived on site for a refrigerator that is leaking from the water dispenser. Inspected unit and work area. Confirm the customers complaint and the customer advised that this water drip edge started right after they had to replace the filter. I tested the unit with and without a water filter and still had the same result of the water dispenser dripping to 210 times after attempting to dispense water. Customer advised that after it drips, it does not continue to drip continually. Spoke to CS and was advised the issue would most likely be with the housing but to return with the quick connects and water tubes just in case. Ordering parts and the customer requested that we return in October due to several trips that he has planned. Will have office contact the customer for return date due to limited customer scheduling.; ordrng 1 WPW10279882 (Inlet filter tube) and 1 WPW10279884 (Outlet filter tube) and 1 WPW10394053 (Housing) and 1 WPW10334458 (Quick connect 1/4 to 5/16) and 1 WP2300868 (Quick connect 5/16 to 5/16) and 1 WP2198677 (Quick connect 1/4 to 1/4)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM08
Near Austin, TX 78723
Matthew
Job Details: 09/12/2022
"Arrived onsite for refrigerator freezing up in freezer section. Unit located in Third floor garage storage. Tested unit and unit heater is functioning. Unit having defrost issues. Ordering Control, UI, thermistor. Heater does come on. Office to reschedule ; ordrng 1 W11546609 (Control) and 1 W11203289 (UI) and 1 W11546681 (Evaporator harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM0A
Near Austin, TX 78723
Matthew
Job Details: 09/12/2022
Fridge in apartment #2052. Arrived onsite for refrigerator not dispensing ice. Tested unit and found failed auger motor. Replaced motor and tested. Unit is now dispensing ice. Customer also complained about door off balance and rubbing on freezer door. Also not allowing doors to close properly creating a bad seal and warm air migration. Inspected fridge for and found failed door. Needs door and ordering hinge. ; ordrng 1 LW11110272 (RC door) and 1 W11223753 (Badge) and 1 W11505710 (Hinge)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Georgetown, TX 78626
Maurice R
Job Details: 09/12/2022
Arrived onsite for water under unit. On inspection found water spots on the left front panel right below the fabric dispenser. Water was coming out of the right corner of the fabric dispenser. I but a level on unit in it was heavily tilted forward. I leveled the unit out. I tilted the unit back in found oil splattered all over the sides and on the motor. Ordering gear case. Office to reschedule with customer.No leaks detected after service.; ordrng 1 W11449841 (Gear case) and 1 W11260238 (Rotor motor) and 1 W10734521 (Slider) and 1 W10006494 (Spring)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT312CZJW00
Near Round Rock, TX 78664
Cliff
Job Details: 09/12/2022
"Arrived on site to replace previously ordered parts for refrigerator. No couplings sent for this job, and there is aluminum tubing that requires lokrings. Replaced inverter for compressor and noted heat transfer significantly improved to condenser and compressor functionality improved. Advised customer to monitor unit for 12-24 hrs. Office to follow up with customer for possible return needed.; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Austin, TX 78717
Paul
Job Details: 09/12/2022
"Arrived onsite to inspect refrigerator making noise. I listened to a recording the customer had and found that noise is coming from the fill valves chattering.. The customer does not have high pressure coming out of the dispenser. The in house water pressure does not appear to be excessive. I could not duplicate the issue at this time. The customer stated the noise happens sometimes when they are not using the water dispenser. I questioned the customer and found out the noise will last about 6 seconds when this happens. I explained this would be happening when the icemaker fills with water. I called techline and spoke with Rich SR# 7734561317. Rich advised changing the filter head. Will need to check the exact pressure coming from the wall upon return. Ordering water pressure tester, WPW10394053 HOUSING, W11293381 harness, W11512399 valve, WPW10341320 dual valve, Tool Pressure tester, W10786952 pressure regulator, and 8212547RP water tube.; ordrng 1 WPW10394053 (Housing) and 1 W11293381 (Harness) and 1 W11512399 (Valve) and 1 WPW10341320 (Dual valve) and 1 Tool (Water pressure test kit) and 1 W10786952 (Pressure regulator) and 1 8212547RP (Water tube)"
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near Bastrop, TX 78602
Joe Z
Job Details: 09/12/2022
"Arrived onsite for Right front burner keeps igniting, clicking, left front burner not igniting at all.. upon arrival test unit. All 4 burners are operating correctly. Customer showed me a video of issue. The left front gas valve intermittently stays stuck and causes ignitors to operate continuously whether unit is on or off. Need to replace front left valve. Orderingvalve. ; ordrng 1 W10597157 (Left front gas valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Austin, TX 78725
Joe Z
Job Details: 09/12/2022
Arrived onsite to install previously diagnosed parts. Installed dual valve and water now reaches ice maker. Need to order left door hinge found that unit is not closing properly. ordrng 1 W10878115 (Left hinge)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Austin, TX 78738
Justin
Job Details: 09/12/2022
"Arrived on site for a refrigerator not cooling in the refrigerator compartment. I checked temps and found the FC at 13?F and the RC at 60?F. Upon further inspection I found about an inch of ice/frost build up on the evap cover. I tested airflow components and found all working as designed. However, the damper was abnormally loud. I then gained access to the control and ohmd out the thermistors. I found the RC read 3.44k and the FC read 13.35k. The FC is significantly low indicating a bad FC thermistor. We will need to return to install the damper and thermistor once the customer lets the ice thaw. I advised the customer to keep the cooling off for at least 48 hours and to put towels down.
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Killeen, TX 76542
Tyler
Job Details: 09/12/2022
Arrived on site for washer not completing cycles correctly or showing correct time displays on ui panel. Upon arrival confirmed complaint. Found no errors in diagnostics but did confirmed ui control was displaying incorrect time slots on each cycle. Rescheduled customer to complete repairs with new ui control; ordrng 1 W11316623 (Ui control (white))
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Temple, TX 76502
Tyler
Job Details: 09/12/2022
Arrived on site for dryer not heating correctly and catching lint of both sides of screen. Upon arrival confirmed issue. Found clog in venting exiting home as well as a failed cutoff stat. Replaced cutoff and instruct customer steps needed for dryer vent cleaning. Dryer functioning as designed. Call complete.; ordrng 1 W10900067 (W10900067(from truck stock dont order))
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSF26C2EXB01
Near Round Rock, TX 78664
Cliff
Job Details: 09/12/2022
Arrived on site to diagnose a refrigerator that is making unusual noise. Found compressor lines vibrating causing noise. Repositioned lines and tested unit. Found all is functioning properly at this time and noise is no longer present. No leaks were found at time of service.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269VEB8
Near Marble Falls, TX 78654
Lou
Job Details: 09/12/2022
"Arrived on site to inspect refrigerator not making ice. Upon further inspection, I spoke with the previous tech on repairs that the customer was going to make. Customer advised they replaced the divider assembly, solenoid and hv control and the unit continued to fail. I removed the ice maker assembly and found the harness to the solenoid has shorted again and was unplugged. I plugged the harness back into the solenoid and placed the ice maker assembly back in place. When I tested the ice maker, I pressed the door switch closed and the solenoid popped and became energized. I pressed the water selector on the UI and pressed the door switch closed again and the solenoid popped and became energized again when it shouldnt have. After finding the UI is not switching the ice/water selectors, I checked the wiring diagram and found the UI switch would need to be replaced which is found in the UI . I advised the customer of my finding. At this point, the unit is not repairable unless the customer can locate a control which would not be warrantied. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Austin, TX 78747
Andrey
Job Details: 09/12/2022
"Arrived on site to replace previously diagnosed diode, replaced diode, tested unit, unit now running as designed
We serviced a
WHIRLPOOL ICE MACHINE
Model MIM1554XRS1
Near Austin, TX 78746
Luis
Job Details: 09/12/2022
"Arrived on site, cleaning indicator on,removed all ice from bin,cleaned accessible parts,added cleaner and ran a clean cycle.
We serviced a
MAYTAG WASHER
Model SAV405DEWW
Near Austin, TX 78728
Wesley
Job Details: 09/12/2022
Arrived onsite for hi water pressure causing issues after a valve replacement. Was able to choke off pressure at house valves for better customer experience.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Austin, TX 78728
Wesley
Job Details: 09/12/2022
Arrived onsite for lighting issue and found customer was working with square trade through Costco and had the module in hand. Used customer module to replace the freezer LED.
We serviced a
KITCHENAID ICE MACHINE
Model KUIC15PLXS1
Near Austin, TX 78746
Luis
Job Details: 09/12/2022
"Arrived on site. Replaced pump assembly,ran diagnostics pump powered on unit passed all other diagnostic test.
We serviced a
WHIRLPOOL DISHWASHER
Model GU2455XTSA3
Near Horseshoe Bay, TX 78657
Kimo
Job Details: 09/12/2022
Arrived onsite for dishwasher that is leaving water at the bottom. Upon inspection I around that there was water left in the dishwasher. I removed the water and gained access to the chopper/drain pump assembly and found that there was broken glass caught in it carefully removed the glass and other Debris that was in there. And ran a cycle and found that unit operated as designed
We serviced a
WHIRLPOOL WINE COOLER
Model WUW35X24DS02
Near Horseshoe Bay, TX 78657
Kimo
Job Details: 09/12/2022
Arrived onsite to install previously diagnosed part. Up arrived I found that unit was beeping. I replaced the console and found that the noise went away.
We serviced a
KITCHENAID RANGE
Model KERS807SSS00
Near Temple, TX 76502
Jonathan M
Job Details: 09/12/2022
Arrived on site for a range that is not calibrated properly and has temperature questions on the left front burner. Inspected unit and work area. The customer advised that they had an inspector walk-through and advised that there were issues with their arrange. They advised they hadnt necessarily experienced the issues noted in the report but just wanted to have it checked out to close the sale of the home. Tested the unit on the cooktop and found the left front burner cycling and operating as designed. Ran the unit through the temperature calibration and found that the unit was 20? south of the original setting. Readjusted the setting back to the original settings and Remi unit through a 350?F bake cycle. Found the unit cycling between 375?F and 331?F with an average temperature of 352?F. If I had the customer that everything seem to be working and operating as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Leander, TX 78641
Vincent
Job Details: 09/12/2022
"Arrived on site for refrigerator, inspected unit and work area. CX complaint water would ACU late at the bottom of the refrigerator section and the leak out. Found the drain tube for RC camber clogged. I used my steamer to clean out the drain tube. Reassembled and CX asked not to level the refrigerator. Unit is now operating as designed. No leaks where observed during service.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BW2
Near Austin, TX 78750
Wesley
Job Details: 09/12/2022
Arrived onsite and found unit with weak ignitor not working. All else checks good.
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2089BEP01
Near Austin, TX 78750
Wesley
Job Details: 09/12/2022
"Arrived onsite for hi temp in fresh food section and freezer. Tested in diagnostics. Thermistors and fan and defrost functions working as designed. Temps at time of service were 44 in fresh food and 20 in freezer. Just following a defrost cycle, adjusted and calibrated set temps to offset disparity and turned mullion operation to 100% and defrost function to timed. Advised customer to use thermometers to monitor improvement and that if temp issues persist and frost pattern is partial, sealed system repair may be needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Austin, TX 78745
Andrey
Job Details: 09/12/2022
"Arrived on site to test unit for no cool , customer stated that she has extended through best buy, advised customer to call warranty and schedule service from there but she wanted me to diagnose it, tested unit found compressor and all fans not running, tried activating in diagnostics none of the components would engaged, inverter box not getting voltage from control, to diagnose unit further will need control board and control H
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSC48QTS00
Near Austin, TX 78746
Luis
Job Details: 09/12/2022
"Arrived on site for water leaking. Found frozen drain in freezer compartment,removed ice defrosted drain checked water flow through drain good.
We serviced a
WHIRLPOOL RANGE
Model WFG510S0AW0
Near Austin, TX 78745
Andrey
Job Details: 09/12/2022
"Arrived on site to test unit for not getting to temp, tested unit found sensor reading 96 and room temperature, replaced sensor, showed customer how to calibrate unit if needed, unit is running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AB04
Near Georgetown, TX 78626
Cliff
Job Details: 09/12/2022
Arrived on site to diagnose an oven that is not turning on. Found breaker tripped and reset it. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and if issue reoccurs customer will need an electrician
We serviced a
WHIRLPOOL REFRIGERATOR
Model KUIC18NNZS0
Near Austin, TX 78746
Luis
Job Details: 09/12/2022
"Arrived on site. Ran diagnostics diagnosed a defective valve,water not filling pan,replaced defective valve ran diagnostics all test passed.
We serviced a
KENMORE DRYER
Model 110.7120201
Near Austin, TX 78745
Andrey
Job Details: 09/12/2022
"Arrived on site to replace previously diagnosed flame sensor, tested unit found flame sensor is working properly and is not needed, found timer not sending voltage to igniter, replaced part, tested unit, gas is igniting and cycling properly, unit is running as designed, no leaks detected job complete"
We serviced a
JENN-AIR ICE MACHINE
Model JUIFX15HX00
Near Austin, TX 78735
Andrey
Job Details: 09/12/2022
"Arrived on site to test unit for making too much ice, tested unit found thermistor out of range causing ice machine over produce. replaced thermistor, no leaks detected job complete"
We serviced a
KENMORE REFRIGERATOR
Model 106.5113221
Near West Lake Hills, TX 78746
Luis
Job Details: 09/12/2022
"Arrived on site for no ice. Removed kickplate found hard bends on multiple locations of harness,removed fill tube connection diagnosed a frozen line,ohmed heater failed diagnosed unit will need a new heater
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM12
Near Dripping Springs, TX 78620
Andrey
Job Details: 09/12/2022
"Arrived on site to replace previously diagnosed door hinges, ice box fan and cam, replaced parts tested unit, doors are now closing properly ice maker gasket is now sealing properly, unit is now running as designed no leaks detected
We serviced a
WHIRLPOOL ICE MACHINE
Model GI15PDXZS1
Near Cedar Creek, TX 78612
Joe Z
Job Details: 09/12/2022
"Arrived onsite for not making ice. . Upon arrival inspected unit and is off. Restored power and test unit. Unit calls for water, begins to fill. Unit then cycles, Pump energizes. Water stops filling and circulation pump turns on. Water flows over evaporator. After a couple cycles Unit drains. Then water begins circulation over evaporator. Compressor and condenser fan then energize and operate. Compressor pulling 2.67 amps. Contacted SW for assistance. Sw recommended the unit Needs sealed system repair.
We serviced a
WHIRLPOOL RANGE
Model WEG515S0FS2
Near Austin, TX 78701
Joe Z
Job Details: 09/12/2022
"Arrived onsite for Knob wont latch on properly. Upon arrival found fractured knob. Inspected valve steam and is good. Replaced knob on right front burner. Unit operates as designed. No gas leaks present at this time. Job complete"
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW4
Near Austin, TX 78745
Joe Z
Job Details: 09/12/2022
"Arrived onsite for We have two concerns with our washer. 1) Our washer is leaking water from the bottom of the unit. 2) The top loading door is broken. It still closes/locks but is broken on the left side. Upon arrival ran diagnostics and only got error code for F5-E3 lid lock. Was able to hold lid down to fill unit with water to check for leak. Inspected drain hose, suspension, drain pump, and all are good. Found water overflowing from stand pipe. Recommend that customer calls plumber and has stand pipe cleared. The unit itself is not leaking. Need to replace lid. Replaced lid. Test unit and lid now locks correctly. Job complete
We serviced a
MAYTAG REFRIGERATOR
Model GI0FSAXVY08
Near Cedar Park, TX 78613
Gerry C
Job Details: 09/12/2022
"Arrived to instal previously diagnosed and ordered parts. I removed and replaced the HV control after seeing the issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSC48FTS02
Near Lakeway, TX 78738
Justin
Job Details: 09/12/2022
Arrived on site for a refrigerator that was making an abnormal knocking noise. On arrival the customer stated it is very intermittent and when it occurs it is only one loud knock. The customer also stated that he was uncertain if it was actually the refrigerator. I test the unit and was not able to replicate the sound. I gained access to the evap and found no ice build up. I found the unit running as designed at the time of service. Call complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2089BEM01
Near The Hills, TX 78738
Justin
Job Details: 09/12/2022
"Arrived on site for a refrigerator frosting up in the freezer compartment and with the temp on the UI being to high. Upon further inspection I found the right side of the FC gasket with a large gap. I found that the FC basket was not seated correctly and preventing the door from closing. The customer stated they had just taken it out to clean. I found the UIs temp reflecting the accurate temp in the unit, and informed the customer the temps were high because the actual temp in the FC was high. The customer also requested a filter
We serviced a
JENN-AIR OVEN
Model JJW2427DS00
Near Austin, TX 78734
Justin
Job Details: 09/12/2022
"Arrived on site for a wall oven that got and F2E1 error code for stuck key. On arrival the customer stated they typically are not here in this home, but once it threw the error and they havent used it since. I test the unit and could not replicate the error code. I put it into diagnostics mode and found the F2E1 was thrown once. I informed the customer if it occurs again we would replace the console.Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Killeen, TX 76542
Tyler
Job Details: 09/12/2022
Arrived on site for refrigerator leaking when dispenser was activated. Upon arrival confirmed complaint and found cause of leak was cracked fill tube in door dispenser compartment. I installed and tested required fill tube. Found no leaks and unit functioning as designed. Call complete.
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIP15PRXX1
Near Lampasas, TX 76550
Tyler
Job Details: 09/12/2022
"Arrived on site for ice machine not making ice. Upon arrival confirmed bin was empty and. Found no thermistor/s, pump/s, or compressor/fan failures. Found during diagnostics tests evap coil had leak and not cooling.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Austin, TX 78758
Gerry C
Job Details: 09/12/2022
Arrived to inspect ice maker issue. I found the tray had stalled in the harvest position and would not disengage. I removed and replaced the ice maker and tested. The unit operated and filled as designed. No leaks observed during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Austin, TX 78727
Gerry C
Job Details: 09/12/2022
"BT Arrived to instal previously diagnosed and ordered parts. After verifying compressor lock up I evacuated the system. I removed the dryer and compressor and installed the replacement and service port. I vacuumed the system to 460 micron and monitored for an additional 15 minutes. Seeing no change in vacuum, I charged with the mfg prescribed refrigerant charge. The unit operated as designed and started cooling. No water connections present during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ08
Near Austin, TX 78717
Gerry C
Job Details: 09/12/2022
"Arrived to inspect ice dispenser issue. The unit would not dispense cubes and the solenoid could be heard humming and had no movement. I removed the solenoid and found it had failed internally and I replaced it. The unit tested as designed after the repair. The door to dispenser gasket had come off and I re-mounted . Operational test good, no leaks observed during service."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near San Marcos, TX 78666
Andrew
Job Details: 09/12/2022
"Arrived on site and replaced heating element per special project. Tested unit, unit working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW3
Near Canyon Lake, TX 78133
Andrew
Job Details: 09/12/2022
"Arrived on site to test unit for excessive shaking and walking. Found unit extremely unleveled causing basket to sit against from side of cabinet. Leveled unit, unit working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near New Braunfels, TX 78132
Andrew
Job Details: 09/12/2022
"Arrived on site to test unit for flames not changing from high to low when adjusting. Adjusted valves, unit working as designed. No leaks detected. Job complete."
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near New Braunfels, TX 78132
Andrew
Job Details: 09/12/2022
Arrived on site to test unit for not draining and error f0e2(over suds). Ran diagnostics and found drain hose was about 24 inches into drain pipe. Showed customer and per per service pointer W10608624 hose should be about 4 1/2 into drain pipe to prevent siphoning. Secure drain hose and found customer was using two caps full of soap when washing. Advised customer on proper amount of soap to use especially since unit has soft water. Advised to run clean cycles to remove excessive soap build up. No leaks detected. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Georgetown, TX 78633
Maurice R
Job Details: 09/12/2022
"Arrived onsite for refrigerator drawer broken. On inspection the top freezer drawer the face plate clips were snapped off. Replaced the drawer,the unit is working as designed. No leaks detected during service."
We serviced a
KITCHENAID VENTHOOD
Model KVWB406DSS3
Near Georgetown, TX 78633
Maurice R
Job Details: 09/12/2022
Arrived onsite for grease behind vent hood. On inspection the grease is getting behind the vent hood during cooking. Check to make sure that the grease was not coming from the elbow in the vent tub. The grease runs the whole vent hood but majority of the grease is in the center to the right of the vent hood. Talked with the CX in discussed with him to seal between the wall and the vent to prevent grease and oil from rising up between the vent hood and wall. CX asked me to leave the vent hood apart so he could clean behind the hood vent and seal the gap.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Hutto, TX 78634
Cliff
Job Details: 09/12/2022
Arrived on site to diagnose a dishwasher that is making unusual noise. Found debris caught in drain pump and cleaned out pump. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Hutto, TX 78634
Cliff
Job Details: 09/12/2022
Arrived on site to replace previously ordered parts for dryer. Replaced control and tested unit. Found all is functioning properly at this time.
We serviced a
KITCHENAID VENTHOOD
Model KVWB406DSS4
Near Marble Falls, TX 78654
Lou
Job Details: 09/12/2022
"Arrived on site to inspect venthood not level. Upon further inspection, I found the venthood chimney and hood tilted to the left (photos). I took several photos of the issue and advised the customer that they would need to speak to their builder in regards to getting the unit corrected. I spoke to the builder and advised of the situation who advised that they may have been the ones to install the unit and not the manufacturer installer, but wasnt sure. I advised the customer that the builder should be in contact with them soon. Job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Marble Falls, TX 78654
Lou
Job Details: 09/12/2022
"Arrived on site to inspect dishwasher not level/flush. Upon further inspection, I found the left mounting bracket sticking out from the cabinet. The piece on the bracket is removable and so I removed it and tested the unit. Unit is operating as designed and the mounting bracket is flush with the cabinet and no longer sticking out. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Austin, TX 78723
Matthew
Job Details: 09/12/2022
"Arrived onsite for washer giving error code and not proceeding through cycle properly. Upon arrival inspected unit and put in diagnostics. Recorded 7/1(x2), 7/7 error codes. Ran auto test and failed on agitating and spin, errored out. Inspected underneath unit and found failed capacitor. Replaced capacitor and tested. Unit is functioning properly. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Smithville, TX 78957
Joe Z
Job Details: 09/12/2022
Arrived onsite to install previously diagnosed parts. Installed latch. Test unit and unit operates as designed. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL COOKTOP
Model KFGC506JSS00
Near Horseshoe Bay, TX 78657
Kimo
Job Details: 09/12/2022
Arrived onsite to install previously diagnosed parts.upon arrival I installed 2 new orifices and tested unit and found unit operating as designed. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Austin, TX 78717
Paul
Job Details: 09/12/2022
Apt 1102. Arrived onsite for a dryer not starting. I found the start switch not closing. I replaced the start switch and tested the dryer. All is working as designed. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Austin, TX 78717
Paul
Job Details: 09/12/2022
Arrived onsite for a dryer not allowing any selections after turning it on. I found the control panel with all icons lighting up and staying illuminated when powered on. I replaced the control panel and tested the unit. All functions are working as designed. Tenant stated the dryer was not drying correctly. I tested the vent and the temp finding all good. I adjusted the feet to get the clothing to tumble correctly and hit the moisture sensors. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Austin, TX 78717
Paul
Job Details: 09/12/2022
Arrived onsite for a dishwasher with a broken dispenser. I found the dispenser door broken. I replaced the dispenser. Call complete.
We serviced a
WHIRLPOOL OVEN
Model KODE500ESS05
Near Horseshoe Bay, TX 78657
Kimo
Job Details: 09/12/2022
Arrived onsite to install previously diagnosed parts. Upon arrival I installed new console and temp sensor in the lower oven and performed a temp tested and found unit within specs. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Round Rock, TX 78665
Vincent
Job Details: 09/12/2022
Arrived on site for dryer not drying clothes. Inspected dryer and work area. Dryer is heating and cycling as expected. Found dryer exhaust hose pinched. Vent tested dryer with and without exhaust hose. Dryer vent test passed with exhaust hose unattached. Repositioned dryer and exhaust hose correctly. Informed CX that the dryer exhaust would need to be cleaned and should not be used until exhaust is cleaned.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017AS2
Near Leander, TX 78641
Vincent
Job Details: 09/12/2022
"Arrived on site for microwave, inspected unit and work area. Installed new control and found melted wires. Fixed the wires and tested, unit is now operating as designed. Job completed."
We serviced a
WHIRLPOOL VENTHOOD
Model UVL6036JSS2
Near Leander, TX 78641
Vincent
Job Details: 09/12/2022
"Arrived on site to inspect vent hood. Inspected unit and work area. Found vent hood light and fan motor not working. Unit had 120VAC coming into unit. Upon further inspection, found unit had 2 loose wires on terminal block. See attached picture. Tightened loose wire connections and verified unit was working properly. Unit working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Lago Vista, TX 78645
Vincent
Job Details: 09/12/2022
Arrived on site to install previously diagnosed parts. Installed new sump and no motor. Unit is now operating as designed. No leaks where observed during service. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near Robinson, TX 76706
Jonathan M
Job Details: 09/12/2022
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the air tower and added both silicones around the edges of the cabinet depending on the placement. Advise the customer to allow their silicone to cure and to call back if any other issues persist. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Gatesville, TX 76528
Jonathan M
Job Details: 09/12/2022
Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. Did confirm the customers complaint and checked pressures. Found the high side above 160 psi in the low side at -7 psi. Equalize pressure and pressures equalized at 35 psi on both sides. Spoke to CS and was advised to vacuum down the unit and recharge the unit due to no issues with leaks. Ran the unit under a vacuum for 20 minutes and found pressures holding. Charged up the system and found the system cooling and operating as designed. Advise the customer to keep an eye on the unit over the next 30 days. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Lago Vista, TX 78645
Vincent
Job Details: 09/12/2022
Arrived on site to install previously diagnosed parts. Replaced the RC evaporator and compressor and vacuumed the system. I then charged the system and it was starting to cool. Advised CX to give it 24hrs to cool specs. O leaks where observed during service. Job completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Horseshoe Bay, TX 78657
Kimo
Job Details: 09/12/2022
Arrived onsite to install previously diagnosed parts. Upon arrival I installed new ui and tested unit and found unit operating as designed job complete. No leaks.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Austin, TX 78727
Wesley
Job Details: 09/12/2022
Arrived onsite and fulfilled the special project heater replacement. Unit is now operating as designed.
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near Austin, TX 78727
Wesley
Job Details: 09/12/2022
SR# 7734562777 Chris arrived onsite to test microwave not heating evenly. Turntable is working and water is boiling in 2 minutes. No damage to the wave guide covers or unusual noises. Techline agrees unit is set up properly and operating within specifications.
We serviced a
WHIRLPOOL DRYER
Model WED6620HW2
Near Austin, TX 78751
Matthew
Job Details: 09/12/2022
"Arrived onsite for unit giving same error code from last repair. Confirmed Error code F6E1. Called tech line for assistance due to tech lines previous recommendations not correcting issues. Spoke to tech line and found unit overheating due to external ventilation blockage. Provided SR#7734448572. Poor air flow will have to be addressed. Tech line instructed fo further repairs until customer followed vent cleaning instructions. Customer will monitor after cleaning. If symptoms persist recommended returning to contact tech line having the console, control and vent tester on hand. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM08
Near Austin, TX 78723
Matthew
Job Details: 09/12/2022
Arrived onsite for frigid lights not illuminating. Upon arrival inspected unit. Found failed switch. Replaced switch and tested. Unit is now functioning properly. Job complete