We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HB07
Near Cedar Creek, TX 78612
Matthew
Job Details: 09/27/2023
Arrived onsite to replace faulty switches and control. Replaced components and tested. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FFDB03
Near Cedar Creek, TX 78612
Matthew
Job Details: 09/27/2023
Arrived onsite to replace faulty fan motor. Replaced motor and tested. Unit is functioning properly. Job complete
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Liberty Hill, TX 78642
Maurice R
Job Details: 09/27/2023
"Arrived onsite for washer not washing. Talking with the customer he said there is times that the washer will not add water to the unit. Ran diagnostics and it passed all the test. Asked the customer what setting he see the issue with. He said heavy and deep fill. I set the unit to heavy and deep fill and ran it. At the beginning it only adds a little water. Then starts to agitate, 6 minutes later it adds more water to the unit. He said that it happens on any of the settings. I told him that all the components are doing there job and we will change the control board. To see if it stops. Office to reschedule when a the control board arrives. No water leaks detected during service. ; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Bastrop, TX 78602
Matthew
Job Details: 09/27/2023
"Arrived onsite for sealed system repair. Replaced compressor , dryer and access valve. Pulled vacuum and held. Charged per spec and tested. Found new compressor is defective. Will need to reorder compressor. Office to reschedule 2 hr SS job. W11506635; ordrng 1 W11580057 (Compressor) and 1 W11506635 (Access valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Manor, TX 78653
Joe Z
Job Details: 09/27/2023
"Arrived on site for ice dispenser issues. Upon arrival, inspected unit and found lots of frost build up in ice container. Frost is causing ice to clump and get clogged in dispenser. Test ice door and is not closing correctly allowing too much warm air to migrate up and into container. Need to replace ice door. Ordering ice door. Office to reschedule ; ordrng 1 W11423781 (Ice door)"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Austin, TX 78746
Scott
Job Details: 09/27/2023
Arrived on site for control panel not responding to commands . Ran diagnostics and no error codes . Unit is difficult to respond to touch commands. Replaced UI . All checked normal. Touch response is better . Recommended custome hook up unit to WiFi . Left WiFi team number if any help is needed . Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ1
Near Killeen, TX 76542
Tyler
Job Details: 09/27/2023
Arrived on site for dishwasher not draining. Upon arrival confirmed failure and found F9E1 in diagnostics. Found 120 being sent to drain pump but pump not working. Replaced drain pump and retested unit. Found dishwasher could drain water with no leaks. Call complete
We serviced a
FRIGIDAIRE RANGE
Model FGEF306TMFC
Near Waco, TX 76710
Jonathan M
Job Details: 09/27/2023
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced both the burner controls and the terminal block, and when I asked the customer about whether they bought a new power cord, the customer advised they had not and completely forgot about it. Due to the damage done to the existing power cord, I was unable to use it. I showed the customer how to put the power cord on properly and advised for him to call back if any other issues persist. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Martindale, TX 78655
Andrey
Job Details: 09/27/2023
"Arrived on site to replace previously diagnosed FC slides, replaced and tested unit is now functioning as designed, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS1
Near Georgetown, TX 78633
David Z
Job Details: 09/27/2023
Arrived on site to install new console. Cusromer said leak was still present on the left hand side at the end of cycles. I replaced the tub gasket and the vent. Found the new vent had a much tighter fit. Replaced console and tested. Confirmed all functions working as designed. Customer will run some additional cycles and let us know if leak returns. Call complete.
We serviced a
JENN-AIR COOKTOP
Model JGCP548HM00
Near Canyon Lake, TX 78133
Andrew
Job Details: 09/27/2023
Arrived on site to test unit for damaged igniter on center rear burner. Found a screw extractor was used to remove orifice and orifice holder was damaged. Spoke with claims and was told ok to order parts and repair. Needing center rear orifice holder and LP conversion kit. Office to reschedule. ; ordrng 1 W11428599 (Conversion kit) and 1 W11337065 (Orifice holder)
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Belton, TX 76513
Jonathan M
Job Details: 09/27/2023
"Arrived on site for a washing machine that is flashing an F9 E1 (long drain) error code. Inspected unit and work area. The customer advised the unit did drain, but that the drain pump keeps running and it will not allow them to make any selections. Found the drain pump running upon arrival and would not stop regardless of if you powered it off or attempted to run manual diagnostics on it. checked resistance to the drain pump and found the drain pump within range. I replaced the control and ran the unit through diagnostics. Found that the unit would not attempt to start. Tested the unit in a normal wash cycle and the unit advised to close the lid. Found that the latch was broken. Ordering the latch and rescheduled the customer to 10/3.; ordrng 1 W11394572 (Latch)"
We serviced a
WHIRLPOOL DRYER
Model WED5050LW1
Near Andice, TX 78628
Gerry C
Job Details: 09/27/2023
SS On arrival verified scratch complaint. Top ordered is incorrect. Ordered correct Top W11222514. Office to contact customer to schedule next service. ; ordrng 1 W11222514 (Dryer Top Wht)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Andice, TX 78628
Maurice R
Job Details: 09/27/2023
Arrived onsite for refrigerator making noise. On inspection the noise was from dispensing water. Took the cap off the door hinge and disconnected the water line from the dispenser. I got a bucket to dispense water into. Dispensing water into the bucket by passing the door and the noise was still there. I open the door and dispensed water and you could here the valve making a loud noise. Ordering a new valve.; ordrng 1 W11482383 (Water valve) and 1 W11482025 (Inlet valve)
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Temple, TX 76501
Tyler
Job Details: 09/27/2023
Arrived on site for washer needing previously diagnosed harness. Upon arrival installed part the reset and tested unit. Found washer working as designed with no leaks. Call complete
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Temple, TX 76502
Jonathan M
Job Details: 09/27/2023
Arrived on site to call previously diagnosed parts. Inspected unit and work area. I replaced the suspension and found the basket wobbling indicating a bad hub. Replaced the hub with the truck stock hub (W10528947) and tested the unit. The unit is now working and operating as designed. Call complete.; used 1 W10528947 (Hub) from stock
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ2
Near Maxwell, TX 78656
Andrey
Job Details: 09/27/2023
"Arrived on site to test unit for broken handle, verified handle is needed, replaced and tested, unit is now functioning as designed, job completed"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS2
Near Killeen, TX 76549
Tyler
Job Details: 09/27/2023
Arrived on site for dishwasher showing F6E1. Upon arrival found f8E4 in diagnostics but not F6E1. After further inspection I found found soapy water in drip pan. Removed water and ran wash cycle. Couldnt find any signs of leaks but dishwasher was over sudds-ing. Instructed customer of best soap and rinse aid methods and found dishwasher working as designed with no leaks. Call complete
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Killeen, TX 76542
Tyler
Job Details: 09/27/2023
Arrived on site for dishwasher needing previously diagnosed control. Upon arrival reconfirmed issue and installed control. Ran diagnostics and found dispenser opening as designed and dishwasher had no leaks. Call complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Austin, TX 78748
Leonardo
Job Details: 09/27/2023
Arrived on site to install top rack and brackets for secured unit. Found no holes made for the cabinet advised customer I couldnt drill new holes on his cabinets. Left brackets and screws with him job complete.
We serviced a
KITCHENAID RANGE
Model KFGC506JSS05
Near Liberty Hill, TX 78642
Maurice R
Job Details: 09/27/2023
"Arrived onsite for range oven not reaching temperature. On inspection all the cooktop burners are fine. I turn the oven to,bake 350? and after 20 minutes it was 218?. I turn the broil on and I could here the igniter clicking but the burner never ignited. It tried for 10 minutes to ignite. I checked the regulator and it had the cap said LP on it. Talked with Gerry and he said to order a orifice kit also will order DSI board, regulator and return parts.; ordrng 1 WPW10511278 (DSI board) and 1 111111111 (LP conversion kit) and 1 222222222 (Gas regulator)"
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Austin, TX 78727
Wesley
Job Details: 09/27/2023
Arrived onsite for dryer noise that has since resolved. Suspected obstructed blower that has since passed debris. Was advised unit has resumed rattling after leaving home. Ordering blower housing and returning with other parts to repair. Video evidence indicated blower wheel housing contact noise. ; ordrng 1 W10888146 (Housing)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Nolanville, TX 76559
Tyler
Job Details: 09/27/2023
Arrived on site for refrigerator with ice maker basil arm getting stuck during harvest. Upon arrival confirmed failure. Found bail arm bent and getting caught under icemaker tray when rotating. Replaced ice maker and found no leaks during tests. Call complete ; O-emld tckt
We serviced a
WHIRLPOOL COOKTOP
Model KCGD506GSS05
Near Austin, TX 78733
Scott
Job Details: 09/27/2023
Arrived on site for flame issues . Arrived on site for poor flame . Customer said they had a flare up and strong smell of gas . Found top center valve is leaking gas thru valve stem . Ordering Manifoil . Left gas shut off . Told customer to not use till repair is made . Call to set return . ; ordrng 1 W11512356 (Manifoil)
We serviced a
KITCHENAID ICE MACHINE
Model JUIF15HX01
Near Austin, TX 78738
Luis
Job Details: 09/27/2023
"Arrived on site for no ice. Found thermistor harness not secured to insert,reconnected and secured harness ran diagnostics all test passed"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Austin, TX 78744
Andrey
Job Details: 09/27/2023
"Arrived on site to test unit for not able to add times, tested unit found knob cracked and stripped shaft on timer, replaced knob and timer, tested unit, unit is now running as designed, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Austin, TX 78744
Andrey
Job Details: 09/27/2023
"Arrived on site to test unit for broken element, tested unit found element broken, replaced and tested, unit is now running as designed, no leaks detected job complete"
We serviced a
MAYTAG DRYER
Model MGD6230HW3
Near Austin, TX 78744
Scott
Job Details: 09/27/2023
"Arrived on site for gas smell . Used leak detector , no leaks found . Getting proper flame pattern . Couldnt duplicate and gas smell. Ran air flow and temp checks . May have slight flow restriction. Recommended having vent cleaned . No lint build up in unit . Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78702
Wesley
Job Details: 09/27/2023
Arrived onsite and repaired refrigerator with shorted or seized compressor that would not kick over. Replaced Orion baord included in the compressor kit. Replaced compressor and added access valve and non dye drier. Pulled vacuum and charged with 4.7 oz of r134a. Unit is now operating as designed. All checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Austin, TX 78758
Wesley
Job Details: 09/27/2023
Arrived onsite and replaced basket and tub ring. All checks good. Advised customer on repair.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78519LZ00
Near Austin, TX 78759
Wesley
Job Details: 09/27/2023
Arrived onsite for no power and no function. and found the unit power supply at the outlet had failed. Verified microwave operational using extension cord. All checks good.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Temple, TX 76502
Jonathan M
Job Details: 09/27/2023
Arrived on site for a dryer that is not heating. Inspected unit and work area. The store was backed up with a lot of mattresses and appliances and thus I was unable to gain access to any power supply. Took the back off the unit and checked all of the heating elements. Found the thermal cut off open and everything else tested good. Replaced the thermal cut off and advise. Customer of the unit should be working in operating as designed. Call complete.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Georgetown, TX 78633
David Z
Job Details: 09/27/2023
Arrived on site to replace heating element support. Installed twist type support and verified proper function. Repair completed.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near New Braunfels, TX 78130
Andrey
Job Details: 09/27/2023
"Arrived on site to test unit for loud noise, customer stated that the washer makes a lot of noise when running and softener sometimes does not empty out, started diagnostic cycle and had customer point out the nosies that bother them, customer pointed out drain pump and cam clicking, stated to customer those are normal operating noises and customer needs to make sure that softener settings are always turned on, inspected gear case and found no signs of failure, explained to customer the proper way to load washer, unit is running as designed, no leaks detected job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD618ESS01
Near Austin, TX 78735
Luis
Job Details: 09/27/2023
"0703Arrived on site for frost in freezer. Found gasket not sealing to cabinet,adjusted shelves adjusted gasket checked door seal good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Bastrop, TX 78602
Matthew
Job Details: 09/27/2023
Arrived onsite for broken Drawer shelving. Upon arrival inspected unit. Found crisper frame and rail center failed. Crisper drawers are laying on the deli drawer glass and cannot be accessed easily. Submitting info to claims department for approval. Office to reschedule if approved. ; O-emld tckt
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Lago Vista, TX 78645
Kimo
Job Details: 09/27/2023
"Arrived onsite to install properly diagnosed parts. Upon my attempt to replace the cracked blower wheel I found that it would not come off of the motor I am ordering the housing,seal and the screws and leaving it up to the office to reschedule ; ordrng 1 W10888146 (HOUSING) and 1 W11596046 (SEAL) and 4 WP489463 (SCREW)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Austin, TX 78749
Luis
Job Details: 09/27/2023
"Arrived on site. Replaced defective icemaker power cycled unit,ran harvest test passed ran fill test passed."
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Austin, TX 78758
Wesley
Job Details: 09/27/2023
Arrived onsite and found bad strike and broken door switch replaced strike form unused stock 391746 and replaced door switch. Unit is now operating as designed all checks good. ; used 1 279570 ( Strike) from stock
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Harker Heights, TX 76548
Tyler
Job Details: 09/27/2023
"Arrived on site for washer not completing cycles and getting stuck in rinse and spin. Upon arrival found f8e1 in diagnostics. Inspected under unit but found no failures in gearcase, cam, belt, or motor. Found inlet valve not allowing any water into the unit. Rescheduled customer for 10/03/23 to complete repairs with new valve. ; ordrng 1 W11210463 (Valve)"
We serviced a
MAYTAG DRYER
Model MEDB850YW0
Near Temple, TX 76502
Jonathan M
Job Details: 09/27/2023
Arrived on site for a dryer. That is not heating. Inspected unit and work area. Did confirm the customers complaint and check voltage. Found proper voltage and polarity. Tested all heating components and found the element open. Replaced the heating element and tested the unit. The unit begin to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Meadowlakes, TX 78654
Kimo
Job Details: 09/27/2023
"Arrived onsite for a washer with no power but the actual complete is that the unit is banging around when in spin. Upon inspection I found that the unit is making a loud noise when in spin I found that the unit was not balanced properly I adjusted the unit and found that the unit still visible at a abnormal rate. I am ordering a gearcase, and basket as the shat may be bent. Office to reschedule ; ordrng 1 W11513243 (BASKET) and 1 W11449840 (GEARCASE)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS10
Near Manor, TX 78653
Joe Z
Job Details: 09/27/2023
Arrived on site to install previously ordered part. Replaced magnetron thermostat and test unit. Unit is operas designed.. job complete
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS01
Near Georgetown, TX 78633
David Z
Job Details: 09/27/2023
"Arrived on site to diagnose ice machine overproducing ice. Found inconsistent resistance between old and new bin thermistor. Replaced with new. Customer has emptied the unit, and will let us know if issue repeats and a control is needed. Repair completed."
We serviced a
WHIRLPOOL FREEZER
Model GAFZ30FDGB04
Near Briarcliff, TX 78669
Scott
Job Details: 09/26/2023
"Arrived on site for temp issues. Ran diagnostics fans working . Found weak frost . Compressor chattering , pulling high amps . Ordering compressor, evap, service port,uv drier , nitrogen , r600 kit, weight 2hrs . Call to set return ; ordrng 1 Serviceport and 1 Uvdrier and 1 W11572047 (Evap) and 1 W11578208 (Compressor) and 1 Nitrogen and 1 R600kit and 1 Weigh2hrs"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL05
Near Austin, TX 78757
David Z
Job Details: 09/26/2023
Arrived on site to replace freezer drawer that was damaged in transport. Replaced and verified proper function. Repair completed.
We serviced a
JENN-AIR DISHWASHER
Model JDPSG244LS2
Near Austin, TX 78704
Wesley
Job Details: 09/26/2023
Sr# 7737376516 arrived onsite for leaking occasionally from the dishwasher and determined the seal was inserted to far into the gasket housing installed properly and advised on maintain the the seal from scale that could allow leaking. Reported findings to safety.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Canyon Lake, TX 78132
Andrey
Job Details: 09/26/2023
"Arrived on site to replace previously diagnosed console, replaced and tested, unit is now running as designed, job complete"
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS02
Near Lakeway, TX 78734
Leonardo
Job Details: 09/26/2023
Arrived on site to test unit for not heating. Test unit and found bad high voltage. Replaced magnetron capacitor and diode. Test unit and unit heating correctly at this time. Called Techline to report findings. SR#7737415717
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near New Braunfels, TX 78130
Andrew
Job Details: 09/26/2023
Arrived on site to test unit for not cooling properly. Found evap completely frosted over. Attempted to engage FC components in diagnostics with no success. Found no voltage going to evap motor and heater. Replaced control and unit now working as designed. Advised to place bottle or glass of water in FC and when frozen over to use unit. No leaks detected. Job complete.
We serviced a
KITCHENAID RANGE
Model KFDC506JPA01
Near Elgin, TX 78621
Kimo
Job Details: 09/26/2023
Arrived onsite to replace a outer door and kick plate. Upon inspection I found that the new door had a dent in it. I am ordering another outer door and having the office reschedule; ordrng 1 W11334152 (FRAME-GLAS) and 1 W11387322 (Outer door)
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Georgetown, TX 78633
Gerry C
Job Details: 09/26/2023
"WOS51EC0HS20 Arrived to inspect unit not keeping time. I verified the issue and advised the customer to connect the unit to wifi. Assisting the customer, I verified the connection worked and the time issue was resolved. Operational test good."
We serviced a
WHIRLPOOL DRYER
Model LE9480XWW1
Near Austin, TX 78745
Joe Z
Job Details: 09/26/2023
Arrived on site for smells like burning. Upon arrival inspected unit and all appears good. Ran unit on timed dry for 15 minutes and observed element cycling on and off correctly. Cannot duplicate the smell. Customer pointed out parts of the unit that appear to be darkened but I ensured that the colors are from normal wear from usage. Ran vent test and test failed. Unit is operating as designed. Advised customer to contact maintenance department Contacted Kelly from SAFTEY. Notes
We serviced a
WHIRLPOOL VENTHOOD
Model WVW73UC6LS0
Near Manor, TX 78653
Kimo
Job Details: 09/26/2023
Arrived onsite for a vent hood that has a gap & is allowing oil to drip on hood. Upon inspection I found that the unit has a gap at the chimney along with dent in it (see photos). I am ordering the chimney and the damper because I didnt not hear it open when testing the unit. We need to check it in return reschedule for 09/29/23; ordrng 1 W11417192 (CHIMNEY) and 1 W10847841 (DAMPR-HOOD)
We serviced a
WHIRLPOOL DRYER
Model WED5605MC0
Near Del Valle, TX 78617
Joe Z
Job Details: 09/26/2023
Arrived on site for unit not powering on . Upon arrival test polarity and there is no power from outlet. Found breaker is off. Unit is on GFCI breaker. Restored power to unit. Test unit on different cycles and unit operates and heats with out tripping breaker. Unit is operas des. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near San Marcos, TX 78666
Andrew
Job Details: 09/26/2023
Arrived on site to test unit for rack falling off. Found stops were not installed properly. Installed stops properly and unit now working as designed. No leaks detected. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS09
Near San Marcos, TX 78666
Andrew
Job Details: 09/26/2023
"Arrived on site and replaced previously diagnosed grille, shroud and secured all contact points with permagum. Vibration sounds are no longer present. No leaks detected. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near San Marcos, TX 78666
Andrew
Job Details: 09/26/2023
Arrived on site to test unit for no ice production. Found error e5(ice maker thermistor is bad). Ice maker fan working. Valve opened properly to fill ice maker. Recommend ice maker replacement. Office to reschedule. ; ordrng 1 W11658802 (Ice maker)
We serviced a
MAYTAG DRYER
Model LDE7400ACW
Near Temple, TX 76502
Tyler
Job Details: 09/26/2023
"Arrived on site for dryer making loud noise and not heating correctly. Upon arrival confirmed failure and after disassembling unit I found blower wheel cracked free from motor and belt cracking all over, rescheduled customer for 10/3/23 to complete repairs with new blower wheel and belt. Ordering Y303836 wheel.; ordrng 1 Y303836 (Wheel)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Austin, TX 78738
Scott
Job Details: 09/26/2023
"Arrived on site for items freezing on upper shelves . Found FZ temp too low ,adjusted to recommend . Adjusted defrost setting . No frost on evaps , and no items frozen at time of visit . Advised on not keeping temps too cold .and not to block back wall. Job complete. No water leaks at this time."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Clifton, TX 76634
Jonathan M
Job Details: 09/26/2023
"Arrived on site for a refrigerator that is making ice, but will not dispense ice. Inspected unit and work area. Tested the unit and did confirm that the motor sounded like it was turning but ice would not dispense. Remove the ice container and checked with the impeller. Found the impeller stripped. Replaced the dispenser, motor, impeller, and divider and tested the unit. The unit began to work and operate as designed. Call complete."
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Georgetown, TX 78633
Gerry C
Job Details: 09/26/2023
"MVW5430MW0 Arrived to inspect washability issues. I tested the unit through service test mode and it operated as designed. I found the customer was using pods and advised against their use, due to it being an excessive amount and causing foaming, which can cause washability issues. No,elks observed during service."
We serviced a
MAYTAG RANGE
Model MER7700LZ2
Near Seguin, TX 78155
Andrey
Job Details: 09/26/2023
"Arrived on site to test unit for not getting up to temp, tested unit found bake element not engaging, inspected wire and found it not connected, secured connection and tested to 350 with no issues, unit is now running as designed, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Jarrell, TX 76537
Gerry C
Job Details: 09/26/2023
"WRS555SIHZ06 Arrived to inspect no ice. I found the ice maker level arm had a ball of ice, preventing production. I removed and tested and the unit completed the test cycle. The driven teeth on the ice bin had shattered, requiring replacement. The filter door would not stay closed and will require replacement. No leaks observed during service.; ordrng 1 W11244434 (Ice bucket) and 1 WPW10293212 (Auger housing plate) and 1 WP2220458 (Drive coupling) and 1 W11423781 (Door - ice) and 1 W11162042 (Filter housing)"
We serviced a
WHIRLPOOL WINE COOLER
Model KUBL214KSB00
Near New Braunfels, TX 78132
Andrey
Job Details: 09/26/2023
"Arrived on site to replace previously diagnosed door, door was delivered to customer removed door from box and inspected it with customer did not find any issues with it, replaced door, unit is now functioning as designed, job completed"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near New Braunfels, TX 78130
Andrew
Job Details: 09/26/2023
Arrived on site to test unit for incorrect water levels. Customer stated when done sensing little water is in tub. Advised customer when done sensing little water would be present as it is in a high concentration wash and would gradually fill throughout wash cycle according to load sensed. Advised to load items and allow unit to run without opening lid which is causing disruption. No leaks detected. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDM04
Near Austin, TX 78704
Wesley
Job Details: 09/26/2023
Arrived onsite and delivered the fill tube. Maintenance said the issue had been temporarily corrected they would use the fill tube to repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Austin, TX 78754
Wesley
Job Details: 09/26/2023
Arrived onsite and found unit operating with failed controls promoting temps that are too cold. Replaced ui and control. Advised management on repair.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Austin, TX 78748
Joe Z
Job Details: 09/26/2023
Arrived on site to replace outer door panel. Upon disassembly. The handle retaining studs are mounted on with thread lock and caused screw to break into stud. Need to order 2 screws and 2 studs and return with panel. Customer requesting for returning tech to inspect panel prior to arrival to be sure there are no scratches. Office to reschedule ; ordrng 2 W11157086 (Stud)s and 2 W10826179 (Screw)s
We serviced a
KITCHENAID DISHWASHER
Model WDT730HAMZ0
Near Seguin, TX 78155
Andrey
Job Details: 09/26/2023
"Arrived on site to test unit for leaking, customer stated its not leaking but dishes are not coming out dry, tested unit found all components activating properly demonstrated to customer that heater is getting hot, explained to customer that rinse aid must be used at all times with this unit, do to plastic tub heating element does not get hot enough to completely dry dishes and propping door open will help with drying, at this time unit is running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Austin, TX 78747
Matthew
Job Details: 09/26/2023
"Arrived onsite for unit not cooling. Upon arrival inspected unit. Found no frost pattern and compressor making rattling sound. Rolled unit to inspect compressor components and found a puddle of oil on the floor. Took pics. Removed cover and found compressor stub fractured leaking oil out. Oil all over base. Took pics . Called techline for assistance. Adrian-SR 7737421039. Tech recommended blowing system out with nitrogen then replacing compressor. Unit is on Highest level, depending on parking could be 4 flights of stairs with equipment. Aluminum cap tube, need lokring kit. Made recommendations to front office and the contractor to make the unit accessible and possibly on a lower level to allow for purging the system and not spreading oil on apartment floors. Office to reschedule ; ordrng 1 W11582592 (Compressor) and 1 Wpw10143759 (Uv dryer) and 1 W11506635 (Access valve) and 1 R600 (R600) and 1 Nitrogen (Nitrogen) and 1 Lokringkit (Lokring kit)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Austin, TX 78724
Joe Z
Job Details: 09/26/2023
Arrived on site for leaking from dispenser. Upon arrival inspected unit. Found unit is not leaking but is forming a small amount of condensation on ice door. Explained to customer that with the warm ambient temperatures in home along with freezing temperatures in freezer will cause this condensation at ice door flap. Unit is operating as designed. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ1
Near Lakeway, TX 78734
Scott
Job Details: 09/26/2023
Arrived on site for dead dishwasher . Unplugged and plugged in back in . Unit powered up . Ran diagnostics several times while working on another appliance. No errors and unit passed tests . Couldnt duplicate any faults at time of service. Job complete No water leaks detected at time of service.
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS0
Near Austin, TX 78745
Joe Z
Job Details: 09/26/2023
Arrived on site for left rear burner not lighting and left front flame too small. Upon arrival inspected unit and found debris blocking left rear igniter and debris partially blocking left front orifice. Cleared debris from both burners. Unit is operating as designed. No leaks present at this time. Job complete
We serviced a
KITCHENAID VENTHOOD
Model KVUC600KSS0
Near Austin, TX 78702
Wesley
Job Details: 09/26/2023
Arrived onsite and found unit operating with slight flicker of the dim light setting. Advised customer on the LED lighting used resulting in the flickering occurring on the dim setting. Unit does not need service. Verified normal proper function of the vent system. All checks good. Pop provided to claims
We serviced a
KITCHENAID RANGE
Model KFGC500JAV01
Near Austin, TX 78702
Wesley
Job Details: 09/26/2023
Arrived onsite for concerns about heating consistency with the convection. Found unit operating as designed during testing. Reset control and advised customer on convection settings. All checks good.
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Rogers, TX 76569
Tyler
Job Details: 09/26/2023
"Arrived on site for washer not turning on. Upon arrival confirmed failure and verified unit had stable 120 connection p. Found no voltage between ACU and ui and replaced ui. Found functionality and power restored to washer. During tests I also found gearcase grinding but found no oil under unit. Found agitator barrel and screw siezed onto gearcase shaft. Instructed customer to notify extended warranty of gearcase failure and will need office to get autho for agitator, gearcase, and agitator screw; ordrng 1 W10752187 (Screw) and 1 W11550891 (Agitator) and 1 W11393685 (Gearcase) and 1 Cnote (Needs autho!!!)"
We serviced a
WHIRLPOOL OVEN
Model WFG320M0MS0
Near San Marcos, TX 78666
Andrew
Job Details: 09/26/2023
Arrived on site to test unit for oven not heating properly and control error. Found f1e0(internal board failure). Needing control replaced. Office to reschedule. ; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model MVWB835DC
Near Seguin, TX 78155
Andrey
Job Details: 09/26/2023
"Arrived on site to test unit for loud noise, tested unit found suspension has failed causing it excessive knocking the tub ring off causing the noise customer was describing, replaced suspension and installed the tub ring back, ran diagnostics cycle found all components operating as designed, advised customer to monitor and if any other issues return, call extended warranty, at this time job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Waco, TX 76705
Jonathan M
Job Details: 09/26/2023
"Arrived on site for a washing machine that is making a grinding sound and is not completing cycles. Inspected unit and work area. Ran unit through diagnostics and did not find any sort of error codes. I ran the unit through an auto test and the unit ran as designed until it came to the agitation and spitting portions of the cycle were a grinding sun was visibly present. Checked underneath, and found that the cover shield had been penetrated by some thing underneath the washer, and had completely destroyed the cam underneath. The unit will need a new shield, cam, and belt. Ordering all three parts and rescheduled the customer to 10/2.; ordrng 1 W10721967 (Splutch assembly) and 1 W11239857 (Belt) and 1 W11409708 (Shield)"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Killeen, TX 76549
Tyler
Job Details: 09/26/2023
"Arrived on site for washer not completing cycles and showings suds error. Upon arrival found the following errors in diagnostics F0E2, F9E1, F5E4. Tested drain pump and found no debri but pump over heated and not pumping out any water. Remov3d water and replaced pump. Also found pressure switch had failed. Found no signs of over suds-ing. Reassembled and tested unit. Found no leaks and washer working as designed. Call complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Mustang Ridge, TX 78610
Matthew
Job Details: 09/26/2023
Arrived onsite for unit not dispensing ice after last visit. Upon arrival inspected unit. Found motor seizing. Replaced auger motor. Tested and unit is functioning properly. Job complete
We serviced a
JENN-AIR OVEN
Model JJW3430LL00
Near Austin, TX 78730
David Z
Job Details: 09/26/2023
"Arrived on site to diagnose oven that is not powering on. Was informed breaker trips every time they try to power the unit on. I disconnected the unit from the power supply and was able to turn on the breaker. If the L1 is connected the breaker trips. I removed all loads and connections from the control and tested. Breaker does not trip. If I connect ANY loads to the control, or the P8 connection the breaker trips instantly. Swapped control and tested with a new control, and results are the same. Found no grounded L1 wires, indicating this is likely a compatibility issue with the specific breakers used. Advised to change our the breaker with a different brand / model and this should resolve. Call complete."
We serviced a
JENN-AIR MICROWAVE
Model JMW2430LL02
Near Georgetown, TX 78628
David Z
Job Details: 09/26/2023
Arrived on site to install missing support for microwave element. On arrival opened box with new supports and found them broken. Reordering new supports to resolve. ; ordrng 2 W10909479 (Support)s
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS01
Near Waco, TX 76712
Jonathan M
Job Details: 09/26/2023
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the compressor, dryer, access, valve, and evaporator and vacuumed down the unit to -30 PSI. Found pressures hold for 45 minutes. Charged the unit up with 6.2 ounces of R134A. Found pressures were good. On the unit working an operating as designed for about 15 to 20 minutes and then the unit short cycle again before the evaporator plate was able to make a full slab of ice. Spoke to JC and was advised to order the recirculating pump, pump, harness, and control. Ordering parts and rescheduled the customer to 10/2. Scheduled service for two hours due to needing to run through an icemaking cycle and potentially contact tech line if services dont work.; ordrng 1 W11542867 (Recirculating pump) and 1 W11034363 (Control) and 1 W11126268 (Pump harness)"
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW2
Near Manor, TX 78653
Kimo
Job Details: 09/26/2023
Arrived onsite for a dryer the is making a jingling noise when in use. Upon inspection I found that the noise was coming form the motor due to a bushing that had blown apart. I replaced it and tested the unit and found unit operating as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ2
Near Seguin, TX 78155
Andrey
Job Details: 09/26/2023
"Arrived on site to test unit for no power, customer stated that the issue is not the power, but unit has damage to the tub, inspected tub and found bid dent in the rear, will need a new tub to fix issue be customer will try to get it replaced with Home Depot, if the exchange does not happen then tub will need to be ordered, at this time job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near New Berlin, TX 78155
Andrey
Job Details: 09/26/2023
"Arrived on site to test unit for MW not installed properly, customer stated that fumes and steam from are not venting properly when cooking on front burners, tested unit found unit is installed properly but just does not have enough CFM to remove all the steam, checked damper and it is opening properly, unit is running as designed, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSD708MPS00
Near Austin, TX 78745
Luis
Job Details: 09/26/2023
"Arrived on site. Checked upper temp reading 1? checked low section reading 7 checked near icemaker reading 15?,checked mid section reading 3? called techs support ran diagnostics amp reading fluctuating. Replaced compressor and drier vacuumed system down unit kept vacuum recharged system to manufacture spec Ran diagnostics compressor powered on,fans working. Sr#7737412665Autho K18QVC1NL2"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL01
Near Austin, TX 78737
Luis
Job Details: 09/26/2023
"Arrived on site. Frost on food packages,checked door seal good,even all around,removed door found middle section between liner and cabinet missing sealer,added sealer reinstalling door raised freezer door"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Manor, TX 78653
Kimo
Job Details: 09/26/2023
Arrived onsite for a DW that is not starting the wash cycle. Upon arrival I ran the unit in diagnostics mode and found that the wash motor did not turn on. I replaced it and tested the unit and found The unit operating as drain. No leaks
We serviced a
WHIRLPOOL OVEN
Model kode500ess20
Near Spicewood, TX 78669
Leonardo
Job Details: 09/26/2023
Arrived on site to test unit for unit taking long to bake on short cycles. Test unit and average temp correctly at this time when set to 375?. Advised customer to give unit extra 5 minutes when baking short cycles. Showed customer how to calibrate unit if needed job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Georgetown, TX 78626
Gerry C
Job Details: 09/26/2023
"WMH32519HZ07 Arrived to inspect burning odor. I found the unit did not heat and I did not detect a burning odor during initial testing. Removal of the unit from its installation and disassembly revealed the diode had failed and burnt through its external insulation. Due to the probability of associated failure from the high p-current failure, I removed and replaced the magnetron and capacitor as well, with the diode. Operational test good. I contacted the safety line and advised of my findings and repair. MfrRef # 7737364169."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near China Spring, TX 76633
Jonathan M
Job Details: 09/26/2023
Arrived on site for a range that wont turn on the oven. Inspected unit and work area. Found the clock working and several buttons working but other buttons not working. Replaced the main control and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ
Near Austin, TX 78717
Maurice R
Job Details: 09/26/2023
"Arrived onsite for water dispenser not working. On inspection the unit had no filter, customer said that she bought a filter and it did not work and she returned and got another. She thought something was wrong with the unit. I installed the new filter and the water started working. I looked at the fc handle and tried to tighten it up. The threads on the left side are missed up and the set screw would not tighten up. Ordering new Handel. Office to reschedule when part arrives. No water leaks detected during service. ; ordrng 1 W11045125 (Handle fc)"
We serviced a
MAYTAG DRYER
Model MED6230HW
Near Austin, TX 78717
Maurice R
Job Details: 09/26/2023
Arrived onsite for dryer making a noise wheel with a flat spot. Gain access to the dryer and replaced wheels and belt. Found on the drum there was a melted piece of plastic that the wheels were hitting. Had get a screw driver to pry the plastic off. The unit is operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Austin, TX 78744
Joe Z
Job Details: 09/26/2023
Arrived on site for possible temperature issues with ice in container clumping together. Upon arrival inspected unit and found all ice in container is clumped due to icemaker leaking. Inspected valve and is not weeping. Found during fill test icemaker leaks at front left corner. Uploaded picture on SD. Need to replace icemaker. Did temperature test an temperatures in both sections are correct. Ordering icemaker office to reschedule ; ordrng 1 W11556926 (Icemaker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5GVEXVD01
Near Buda, TX 78610
Luis
Job Details: 09/26/2023
"Arrived on site for no cool. Pierced low side diagnosed a defective compressor,replaced compressor,drier and access valve,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Round Rock, TX 78681
Maurice R
Job Details: 09/26/2023
"Arrived onsite for light bulb exploding in MW. On inspection the bulb was shattered, installed a new bulb and the light came on and would not turn off. Ordering a control board. Called WP to report what i found. Office to reschedule when part comes in.dSr7737417717; ordrng 1 WMH53521HZ06 (Control board)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Seguin, TX 78155
Andrey
Job Details: 09/26/2023
"Arrived on site to test unit for a buzzing noise, tested unit found when blower fan is running the buzzing is present, removed microwave and found a large dry cricket stuck in the blower, removed and tested, unit is now running as designed, job complete"