We serviced a
KITCHENAID COOKTOP
Model KCGS956ESS05
Near Austin, TX 78730
Wesley
Job Details: 12/18/2023
Arrived onsite and found unit left front switch does not ignite. Determined the ignitor is fine but switch harness is bad. Ordering switch harness to repair.; schdld next appmnt for 12/28 THU !
We serviced a
WHIRLPOOL WASHER
Model MVW4505MW0
Near Wimberley, TX 78676
Andrew
Job Details: 12/18/2023
"Arrived on site to inspect unit for cycle not starting and control not responding. Upon closer inspection found wires to drain were severed at attachment point on the bottom. Reconnected wires to plug via spade connections. Tested unit, unit is running as intended. Job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Leander, TX 78641
Maurice R
Job Details: 12/18/2023
Arrived onsite for icemaker not working. On inspection the icemaker is making ice put cant dispense the ice. Gain access to the icemaker and tested the auger motor. Found 20 volt and when the paddle is pushed it jumps to 39 volts. The motor is getting power. Ordering an auger motor. Office to reschedule when parts arrive.; ordrng 1 W10822606 (Auger motor) and 1 W11574766 (Dispenser ui)
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW0
Near Copperas Cove, TX 76522
Tyler
Job Details: 12/18/2023
Arrived on site for washer needing previously diagnosed control and latch. Upon arrival reconfirmed issue and installed parts. Tested washer and found it working as designed with no leaks or abnormal noises. Call complete
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Pflugerville, TX 78660
Blake
Job Details: 12/18/2023
"Arrived on site to inspect top load washer noise. I found the cam pulley loose causing it to rub on the motor cover. I also found damage to the gearcase splines. I removed and replaced the gearcase, cam, actuator, and capacitor. I reassembled and tested. The unit now operates as designed. No leaks observed during service."
We serviced a
MAYTAG WASHER
Model MHW5630HW2
Near Pflugerville, TX 78660
Blake
Job Details: 12/18/2023
Arrived on site to install previously diagnosed and ordered parts. I removed and replaced the console and tested. I ran a test cycle and found the unit now operates as designed. No leaks observed during service.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Georgetown, TX 78633
Sterling
Job Details: 12/18/2023
On arrival verified complaint of unit leaking detergent into the unit and also not always dispensing. When cycle is complete there is blue droplets of detergent under the dispenser when unit is empty. As well as during some cycles it wont have signs of any detergent having been dispensed. Ordering load n go drawer. Replace drawer and housing on return. Rescheduled for ; ordrng 1 W11413340 (Load n go drawer)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Pflugerville, TX 78660
Blake
Job Details: 12/18/2023
Arrived on site to Install previously diagnosed and ordered parts. I removed and replaced the belt and tested. I can still hear a loud noise coming from the actuator. I removed and replaced the actuator and tested. The unit now operates as designed. No leaks observed during service.
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Pflugerville, TX 78660
Blake
Job Details: 12/18/2023
Arrived on site to inspect front load washer running unbalanced. The customer informed me when large loads cycle the washer walks and moves. I ran the unit in diagnostics and found no error codes. I ran a test cycle and found the unit running properly. I found the drain hose boot kinked. This has possibly caused all the water not to drain making the basket and clothes too saturated causing the unit to run unbalanced. The customer stated sometimes the clothes are saturated after the cycle. I removed and replaced all shocks and am ordering the drain hose to resolve. No leaks observe during service. ; ordrng 1 W11281268 (Drain hose)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Cedar Park, TX 78613
Miguel
Job Details: 12/18/2023
"Arrived on site with new lights, gasket, and damper. Removed shelves. Replaced damper. Removed and replaced gasket. Replaced all light modules. Verified operation. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Manchaca, TX 78652
Luis
Job Details: 12/18/2023
Arrived on site for not dispensing ice. Removed ice container was able to rotate coupling and motor shaft diagnosed a defective container replaced container tested ice dispenser unit working
We serviced a
WHIRLPOOL COOKTOP
Model WCC31430AW02
Near Smithville, TX 78957
Matthew
Job Details: 12/18/2023
Arrived on site for front right burner not energizing. Upon arrival inspected unit and found burner reading. Oh well. Replace burner. Tested and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW1
Near Austin, TX 78722
Joe Z
Job Details: 12/18/2023
Arrived on site for making noise during spin cycle. Upon arrival. Ran diagnostics and there are no saved error codes. Ran a agitate test and passed. Ran a spin test and can hear noise from underneath unit. Raised unit to inspect lower components. Found rotor bolt not secure and unthreaded 3/4 of the way out causing rotor to make noise during spin. Inspected rotor and is good. Secured bolt and used new thread lock. Test unit by spinning a load of wet towels. Unit is operating as designed. No leaks prewar this time. Job complete
We serviced a
MAYTAG WASHER
Model MHW6630HW3
Near Kingsland, TX 78639
Gerry C
Job Details: 12/18/2023
"MHW6630HW3 Arrived to install previously diagnosed and ordered part. I removed the damaged drain tube assembly and installed the replacement. Testing within service test mode, I found the unit resumed all normal operations. No leaks observed during service."
We serviced a
JENN-AIR REFRIGERATOR
Model JS42NXFXDE01
Near Leander, TX 78641
Maurice R
Job Details: 12/18/2023
Arrived onsite for fc lights out. On inspection found that the top left lights was the bad light. I installed 1 package of the lights to the light on. The lights are operating as designed and no water leaks detected during service.
We serviced a
KITCHENAID REFRIGERATOR
Model KSRJ25CNST00
Near Georgetown, TX 78628
Lou
Job Details: 12/18/2023
"Arrived on site to inspect refrigerator not dispensing water or ice. Upon arrival, customer had resolved the issue and no service needed. Job completed"
We serviced a
MAYTAG WASHER
Model MVW7232HC1
Near Georgetown, TX 78628
Lou
Job Details: 12/18/2023
"Arrived on site to inspect washer not working. Upon further inspection, I placed the unit in diagnostics showing error codes F6E3 & F7E7. Cleared the codes and attempted to perform a calibration on the unit and it failed. I tilted the unit back and inspected the gearcase and its components and found the stator/motor not plugged in. Plugged the stator into the lower harness and calibrated the unit. Tested the unit in diagnostics and it is operating as designed. Made recommendations for use and care, as well as, detergent use. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW2
Near Georgetown, TX 78633
Sterling
Job Details: 12/18/2023
On arrival verified complaint of shaking. On first check found unit leveling leg all the way up causing the unit to rock on its legs. Releveled the unit and ran spin and drain with 1500 grams of testing weights balanced in the unit. Unit spun correctly with no shaking and no abnormal noise or vibration. Operational test good job complete. No leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB10
Near Hutto, TX 78634
Blake
Job Details: 12/18/2023
Arrived on site to inspect top mount refrigerator not cooling. I found the compressor running at .98 amps. I exposed the evaporator and found no frost pattern. I am ordering the Compresor and evaporator to resolve. Office to order parts and schedule service. No water connections to the unit. ; ordrng 1 W11582579 (Compressor) and 1 W11562258 (Evaporator) and 1 2HOURS (2HOURS) and 1 R600 (R600) and 1 NITROGEN (NITROGEN) and 1 Wpw10143759 (UV drier) and 1 W11506635 (Access valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDB04
Near Belton, TX 76513
Tyler
Job Details: 12/18/2023
Arrived on site for refrigerator intermittently cooling. Upon arrival confirmed issue. Found unit had a broken door switch causing issue. Ordering W11123941 switch and rescheduled customer for 12/27/23 to complete repairs. ; ordrng 1 W11123941 (Switch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDB04
Near Smithville, TX 78957
Matthew
Job Details: 12/18/2023
"Arrived onsite for unit freezing food in fresh food section and taking a couple days to freeze items in freezer section. Upon arrival inspected unit. Found frost pattern only on upper 2 coils. Compressor is running at .8amps. Found unit low on refrigerant. Found no signs of leaking, nothing visible. Evacuated system and pulled vacuum. Recharged per spec. Tested and unit us running properly. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78704
Luis
Job Details: 12/18/2023
"Arrived on site. Found icemaker turned off,turned on icemaker ran diagnostics icemaker passed harvest and filled with water"
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Bastrop, TX 78602
Joe Z
Job Details: 12/18/2023
"F7-E7 motor unable to reach target rpm, F7-E6 motor circuit open, F7-E1 tachometer missing or wrong signal , F0-E3 overload. Raised unit to inspect lower components. Found actuator shifter arm is broken and needs to be replaced. Also found that the actuator caused the cam to be positioned incorrectly and caused cam to fail. Need to replace cam and actuator. Replaced cam and actuator. Test actuator on components test and both agitation and spin operate correctly. Cleared error codes.Ran a quick cycle. Unit is operating as designed. No leaks present at this time. Job complete"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Austin, TX 78722
Joe Z
Job Details: 12/18/2023
"Arrived on site for unit not operating. Upon arrival, inspected unit and found standing water at base of tub. Ran a drain cycle. Drain pump energized but there is no water flow to disposal. Found knock out plug still attached to newly installed disposal. Removed knock out plug and unit now drains correctly. Ran a normal cycle and unit is operating as designed. No leaks present. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS04
Near Georgetown, TX 78633
Sterling
Job Details: 12/18/2023
On arrival verified complaint of not dispensing water. Replaced reservoir and water now flows. Job complete operational test good. No leaks detected.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Austin, TX 78737
Leonardo
Job Details: 12/18/2023
Arrived on site to test unit for unit tripping breaker. Test unit and disconnected dishwasher from wall and turned breaker back on and breaker turned on. Checked junction and all wires no short found. Plugged unit back in test unit and unit working as designed at this time job complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPA01
Near Johnson City, TX 78636
Andrew
Job Details: 12/18/2023
"Arrived on site to inspect unit for not producing ice and making a weird grinding noise. Upon closer inspection found service pointer W11623132 mentioned a bad pump caused low ice production as well as grinding noise customer mentioned. Removed bad pumped, replaced with good pump, tested unit, unit is running as intended. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW3
Near Georgetown, TX 78628
Sterling
Job Details: 12/18/2023
On arrival verified complaint of not completing cycle. Customer states on normality wont continue past sense fill it would run some water then it would drain and shut off and on other cycles. Checked for error codes and found none. Customer stated they had been in the diag menu so may have accidentally cleared codes. Ran manual test and found cold valve only opened as a trickle. Checked all other components and all other operations tested correctly. Replaced valve and rechecked flow in diag and valve opened correctly. Ran calibration and then normal cycle. Unit operated correctly on further testing. Job complete. No leaks detected during service. Operational test good.
We serviced a
WHIRLPOOL WASHER
Model ATW4675YQ1
Near Wimberley, TX 78676
Andrew
Job Details: 12/18/2023
"Arrived on site to inspect unit for not draining. Upon closer inspection found drain to unit is siezed. Also found gearcase to be leaking oil, and agitator teeth are smoothed out to where unit is not grabbing or agitating as designed. Replaced drain so customer can have working unit while we order and wait for gearcase and agitator. Office to reschedule. ; ordrng 1 WP63235 (Agitator) and 1 W11454741 (Gearcase) and 1 W10780048 (Suspension) and 1 WP21366 (Nut spaner) and 1 WP389140 (Washer nut) and 1 W10721967 (Cam assembly) and 1 WPW10006384 (Belt)"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Austin, TX 78758
Wesley
Job Details: 12/18/2023
Arrived onsite for f0e5 and f0e7 errors. Specific complaint matching description of clothes in clean washer cycle error. Cleared codes and advised customer on design and specifications. Verified leveling and balance. Ran diagnostics cycle and all systems pass inspection. Advised customer on findings and solutions. Advised best maintenance practices.
We serviced a
MAYTAG DRYER
Model MGD7230HW3
Near Austin, TX 78758
Wesley
Job Details: 12/18/2023
Arrived onsite and found unit operating with inconsistent dryer sensor operation depending on the load. Replaced the dryer moisture sensor. Advised on findings and repair. Customer uses dryer sheets. Advised customer on cleaning sensor bars and using time dry for improved consistency. Dryer vent is clean. All checks good. No error codes.
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near Austin, TX 78704
Wesley
Job Details: 12/18/2023
Sr#7737999554 arrived onsite for stuck burner switch failure. Advised safety and was provided a P and L to repair. Replaced switch and tested. Unit is now operating as designed. All checks good.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Copperas Cove, TX 76522
Tyler
Job Details: 12/18/2023
Arrived on site for range with broken knob. Upon arrival confirmed issue and installed part. Found unit working as designed call complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Round Mountain, TX 78663
Kimo
Job Details: 12/18/2023
"Arrived onsite for a DW that will at times not drain. Upon arrival I put the unit in diagnostic mode and found no codes and the unit operating as designed, I checked the drain hose and found that it was good I did notice that the unit had excess suds at the end of my test I cleared up the Suds and replaced the control as it seem to be a intermittent issue and having the customers monitor the unit I also advised the customer on detergent use."
We serviced a
WHIRLPOOL RANGE
Model KFDC506JSS01
Near Georgetown, TX 78628
Lou
Job Details: 12/18/2023
"Arrived on site to inspect range cooktop burner not working. Upon further inspection, I tested the cooktop burners and found the front right takes too long to ignite. Also found the front left takes too long as well. When I went to adjust the front right burner head, I found the screws on the bottom of the head were stripped and the two pieces of the head were loose. I replaced the burner head and retested and it is operating as designed. I adjusted the burner head on the front left burner and retested and it is operating as designed. Retested all burners and the unit is operating as designed. No gas leaks detected during service, job completed."
We serviced a
KENMORE REFRIGERATOR
Model 106.51783410
Near Lakeway, TX 78734
Paul
Job Details: 12/18/2023
Arrived onsite for a refrigerator that water ran into the ice bucket and froze up but now its not making ice again. I found three harvest cycles of ice jammed up in the top of the icemaker. I explained to the customer this was what caused the water to miss the mold and run into the bucket. I removed all the ice and ran a harvest cycle. The icemaker went thru the harvest correctly and returned to the home position. The icemaker is working as designed and the freezer is at temp. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Leander, TX 78645
Miguel
Job Details: 12/18/2023
Arrived on site with LEDs. Ovules and supply board. Removed and replaced all light modules. Lights now working properly. No supply board needed. Call complete.
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Bastrop, TX 78602
Matthew
Job Details: 12/18/2023
Arrived onsite for unit making noise during spin. Isolated noise to leaking gear case. Can hear grinding when spinning by hand. Also found cam and actuator need replacement. Need AUTHO. Office to reschedule
We serviced a
MAYTAG REFRIGERATOR
Model MRT711SMFZ02
Near Marble Falls, TX 78654
Gerry C
Job Details: 12/18/2023
"MRT711SMFZ02 Arrived to install previously diagnosed and ordered parts. I removed and replaced the failed compressor, service port and dye drier. I vacuumed the system and then charged with the MFG prescribed refrigerant charge. The unit operated as designed and the noise issue was resolved. No leaks observed during service."
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Waco, TX 76704
Jonathan M
Job Details: 12/18/2023
Arrived on site for a washing machine that is flashing the lid lock and is not completing cycles. Inspected unit and work area. Around the unit throughout diagnostics and found an F0 E2 (over suds) error code. Attempted to run the unit through an auto test and found that the machine was registering water being inside of the drum consistently even without water present. The unit would not transition into filling or doing anything else. I removed the pressure hose off the pressure switch and found no difference. Power-cycled the unit and still had the same result. I replaced the control and test of the unit. The unit began to work and operate as designed. Call complete.
We serviced a
KITCHENAID COOKTOP
Model KCGS550ESS05
Near Round Mountain, TX 78663
Kimo
Job Details: 12/18/2023
"Arrived onsite for a cooktop that is having issues lighting. Upon arrival I inspected the orifices and found that they were too small, I replaced them and tested the unit and found the unit operating as designed"
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Paige, TX 78659
Joe Z
Job Details: 12/18/2023
Arrived on site with second man MZ. Maneuvered unit from cabinet. Gained access to bottom of unit. Replaced control. Test unit by running a quick cycle. Unit filled and began washing correctly. Unit drains correctly. Unit is operas designed. No leaks present at this time. Job complete
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Austin, TX 78732
Paul
Job Details: 12/18/2023
Arrived onsite for a cooktop with the center burner still making a puffing noise. I found the burner doing the same thing when the low flame is turned up a little higher and sometimes when it is on low. I changed the burner head and tested getting the same result. The burned head has two gas slots in it for gas to come out and make a flame in the center of the slotted opening when the flame is turned up and when on low a small amount of gas is coming out and lighting from the burner flame causing the puff noise because it is not enough gas to stay lit when turned down. I called techline and spoke with Bruce SR# 7738046828. Bruce advice trying to change the orifice holder and burner caps incase there is warpage causing the issue. Ordering WPW10639175 orifice holder and W10811958 burner cap. RS for Wed 12/27.; ordrng 1 WPW10639175 (Orifice holder) and 1 W10811958 (Burner cap)
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS03
Near Dripping Springs, TX 78620
Leonardo
Job Details: 12/18/2023
Arrived on site to replace damaged console. Opened new part and part is damaged. Will need to re order and reschedule ; ordrng 1 W11197501 (Console)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Leander, TX 78641
Maurice R
Job Details: 12/18/2023
"Arrived onsite with refrigerator not dispensing water. On inspection the filter check out good, The filter head tested out good. Pulled the dual valve and the valve installed 11/9/23 was bad. Replaced the valve under AE warranty. The water pressure was only half of what it should have been. Pulled the unit out tested the inlet valve in it was good. Why I turn the water back on I noticed the supply line was folded in half. Fixed the issue and the water pressure was better after that. The unit is operating as designed and no water leaks detected during system."
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Georgetown, TX 78626
Sterling
Job Details: 12/18/2023
On arrival verified complaint of not igniting correctly. Found right front and right rear burners not igniting. Found the spark module not sending voltage to igniter. Replaced spark module and unit now ignities correctly. All burners have blue flames and proper pressure. Job complete. operational test good. No leaks detected during service.
We serviced a
WHIRLPOOL OVEN
Model WOS72EC0HS20
Near Leander, TX 78641
Miguel
Job Details: 12/18/2023
"Arrived on site for oven not working, found all lights off. Found breaker tripped. Reset and found f6e0. Verified continuity between wires. Have 252v and 126v at control. Testing bake element pulls 12 amps. Broils = 16 amps, convection pulls 10 amps. Confirmed speak coming from relay on board. Will need new control. Reset for wed ; ordrng 1 W11261165 (Appliance manager)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMHV01
Near Georgetown, TX 78628
Lou
Job Details: 12/18/2023
"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temp,sin the FC =-2 degrees and RC=33 degrees. I disassembled the FC section and tested the ice maker and it began to operate but when the motor wheel reached approximately 7 oclock the wheel began to move back and forth. Once it began to move forward again it began to move back and forth at approximately 1 oclock and then it completed a cycle. Due to this glitch, I removed and replaced the ice maker and tested and it is operating as designed. I cycled power to the unit o reset the controls. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW3
Near Marble Falls, TX 78654
Gerry C
Job Details: 12/18/2023
"WFC150M0JW3 Arrived to inspect heating issue. The customer advised the issue was with the cooktop burners shutting off and not heating. The unit is equipped with the new style safety burners and I advised this is the new way of the exposed element cooktops operation. I verified electrical supply connections and then tested, seeing the cycling affect created but the new type of burner. I advised the customer the unit is operating as intended by the manufacturer."
We serviced a
KITCHENAID RANGE
Model KFGC506JSS01
Near Austin, TX 78704
Wesley
Job Details: 12/18/2023
Arrived onsite for standing gas leak and determined unit leaking from damaged tubing on the range side of the regulator. Left front burner slow to ignite. Ordering unit tubing to repair. Advised on potential long waits for psp items. ; ordrng 1 W11344539 (Left frnt burner head) and 1 W11355244 (Tubing) and 1 W11355919 (Tubing) and 1 W11356251 (Tubing)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS08
Near Moody, TX 76557
Jonathan M
Job Details: 12/18/2023
Arrived on site for a refrigerator that has loose gaskets. Inspected unit and work area. Found both refrigerator door gaskets tearing on the inside causing the doors not to be able to close properly. Replaced both refrigerator gaskets and used gun to mold the gaskets to the doors and cabinet. Tested the unit and the unit is working and operating as designed. Call complete.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Dripping Springs, TX 78620
Leonardo
Job Details: 12/18/2023
Arrived on site to test unit for microwave not cooking popcorn when selecting popcorn option. Found popcorn bags direction saying tumor to use popcorn option. Microwave heating water correctly no problem found job complete.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Killeen, TX 76549
Tyler
Job Details: 12/18/2023
Arrived on site for dryer not heating fully during cycles. Upon arrival confirmed issue. Found with test kit that the venting of home was clogged near the roof side of exhaust. Found dryer operating within manufacturing specs. Instructed customer on getting a dryer vent cleaning done. Dryer works as designed call complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Austin, TX 78753
Matthew
Job Details: 12/18/2023
Arrived onsite for unit not functioning properly. Upon arrival inspected unit. Found failed motor. Replaced sump and motor assembly. Tested and unit is functioning properly. No leaks present at this time job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Kingsland, TX 78639
Gerry C
Job Details: 12/18/2023
"WRS571CIHZ04 Arrived to inspect dispensing issue. I found the issue was not with paddle operation, but with water flow and it was just a trickle. A slight movement of the machine forward and the issue was resolved. I advised the customer of my findings. No leaks observed during service."
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Wimberley, TX 78676
Andrew
Job Details: 12/18/2023
"Arrived on site to inspect unit for continually filling and draining during a wash cycle. Upon closer inspection found water line had debris on hot after side causing unit to continuously fill. Also found control not responding when putting unit into diagnostics and replaced control as a precautionary. Replaced clogged water valve, tested unit, unit is running as intended. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Waco, TX 76710
Jonathan M
Job Details: 12/18/2023
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the divider, spacer, impeller, and dispenser motor tested the unit and the unit began to dispense ice as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Austin, TX 78741
Luis
Job Details: 12/18/2023
"Arrived on site. Found defective slides for freezer door,replaced both slides tested door operation unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KUDR204KSB00
Near Horseshoe Bay, TX 78657
Kimo
Job Details: 12/18/2023
Arrived onsite to install properly diagnosed and ordered part. Upon arrival I installed the new grill and tested the unit and found unit operating as designed
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78717
Maurice R
Job Details: 12/13/2023
Arrived onsite for previously diagnosed parts. Installed the pump and panel. When I took the plastic off the panel found a scratch on the panel ordering a new panel. Installed the drain pump and the the loud noise was gone but there was an another noise. During the diagnostic mode I found that the recycling pump was not spraying very hard. I installed a new recirculating pump into the unit. The unit is now operating as designed and no water leaks detected during service.; ordrng 1 W11416371 (Panel)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Austin, TX 78738
Leonardo
Job Details: 12/13/2023
Arrived in site to test unit for unit giving F1E1 error. Faulty relay on ACU. Replaced control board and ui test unit and unit test good job complete.
We serviced a
LG WASHER
Model WT7300CW01
Near New Braunfels, TX 78132
Andrew
Job Details: 12/13/2023
"Arrived on site to test unit for loud squealing noise. Customer stated she believes she has extended warranty through Best Buy. Advised customer warranty would need to be called for dispatch. No service provided, no fee collected."
We serviced a
KITCHENAID COOKTOP
Model KCIG556JSS01
Near Austin, TX 78739
Leonardo
Job Details: 12/13/2023
Arrived on site to test unit for center burner not working. Test unit and found center burner not reading cookware. Will need to replace center burner and display. Office to reschedule ; ordrng 1 W11586463 (Center burner)
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Leander, TX 78641
David Z
Job Details: 12/13/2023
"Arrived on site to diagnose oven not keeping proper temp. Customer advised me the unit is about 5 degrees hot. Advised on proper use and to let unit sit after preheat for best cooking results. I advised on how to calibrate unit and dropped -5. I also saw a spot on the bottom of the oven where the coating appears to have been eaten away by milk that had boiled over. Contacted tech line, SR7738015484. Sent picture of spot. Tech line advised that something had to have eaten through the coating, but there is no repair that can be made to the liner coating. Owners can contact customer service for further issues. There is no repair we can make. Advised on cleaning recommendations. Call completed."
We serviced a
KITCHENAID COOKTOP
Model KFGC506JSS01
Near Dripping Springs, TX 78620
Leonardo
Job Details: 12/13/2023
Arrived on site to test unit for right front burner getting high when in use after a long period of time. Could not duplicate at this time. Burner is working as designed. Ovens are releasing to much gas will need to replace orifices to LP. Will need 2 hour on return visit to check all tubings for any leaks. Office to reschedule ; ordrng 1 W11193822 (Regulator) and 1 W11502161 (Lp kit) and 1 2hours (2 hours)
We serviced a
JENN-AIR BUILT-IN M/W
Model JMDFS30HL02
Near Spicewood, TX 78669
Paul
Job Details: 12/13/2023
Arrived onsite for a microwave with the door popping open after it closes and sometimes when cooking. I tested the unit and confirmed the door opening after it closes. I installed a latch kit and adjusted the door switch brackets. I tested the unit and it is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS973CIDM00
Near Leander, TX 78641
Maurice R
Job Details: 12/13/2023
Arrived onsite for previously diagnosed parts. Installed the door cam and adjusted the door to make it level. No water leaks detected during service.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204EPA4
Near Austin, TX 78703
Matthew
Job Details: 12/13/2023
"Uploaded closing doc, unit in warranty. Arrived onsite for unit not filling. Found that was not the issue. Customer noticed water droplets on the left corner of the floor. Ran unit and found no signs of leaks. Customer stated has run several cycles after and has not noticed any drops. Notified customer of possible loading error. Any item blocking the stray arms from turning freely can cause overspray and water to drip out . Customer will monitor. Job complete"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near San Marcos, TX 78666
Andrey
Job Details: 12/13/2023
"Arrived on site to replace previously diagnosed wifi module, replaced module but still issues with connection, replaced console and provided customer with Wi-Fi team number customer will call and try to resolve this issue, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMHV01
Near Georgetown, TX 78628
Sterling
Job Details: 12/13/2023
On arrival verified complaint of no ice. Temp in FC section is 5F. Jumped ice maker and it did not run. Checked plugged connection by unplugging and replugged unit in and checked voltage found correct voltage. Jump ice maker and unit operated. Possible loose harness causing failure. Harness now seated correctly. Job complete operational test good. No leaks detected during service.
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW3
Near Killeen, TX 76542
Tyler
Job Details: 12/13/2023
Arrived on site for washer needing previously diagnosed lower harness. Upon arrival installed part as well as a new cam W10721967(truck stock). Tested unit and found no leaks and washer working as designed. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrt541szdm01
Near Hutto, TX 78634
Blake
Job Details: 12/13/2023
Arrived on site to install previously diagnosed and ordered parts. I removed and replaced the RC door and tested. The unit now operates as designed. No leaks observed during service.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS1
Near Austin, TX 78702
Scott
Job Details: 12/13/2023
"Arrived on site for dishwasher not starting . Ran diagnostics and got 7-1 code . During test wash unit would fill but then shut off , and flash code . Replaced sump and motor. Unit passed test wash . No water leaks detected at time of service . Job complete"
We serviced a
AMANA RANGE
Model ACR4303MMS0
Near Waco, TX 76706
Jonathan M
Job Details: 12/13/2023
Arrived on site for a range that wont seat to the right front burner. Inspected unit and work area. I did confirm the customers complaint and found the coil element open. Replaced the coil element and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Austin, TX 78733
Matthew
Job Details: 12/13/2023
Arrived onsite for unit not heating. Upon arrival inspected unit. Found unit is heating and tumbling. Unit has long dry times. Ran airflow test and found poor air flow. Checked External vent and found several kinks . Recommended customer shorten hose to allow for better ventilation. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Austin, TX 78754
Joe Z
Job Details: 12/13/2023
"Arrived on site to install previously ordered parts. Replaced harness, capacitor and actuator. Calibrated unit. Test unit and is operas des. No leaks present at this time. Job complete"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Oglesby, TX 76561
Jonathan M
Job Details: 12/13/2023
"Arrived on site for a dryer that will not turn on. Inspected unit and work area. I confirm the customers complaint and found proper voltage and polarity going to the dryer. Found the timer not moving and found the knob broken. Customer advise of the knob was really hard to turn from the jump when they bought it, but that they were unaware that the knob had broken. I replaced the timer but will need to order the knob for full repair. The office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11675852 (Knob) and 1 W11685947 (Timer)"
We serviced a
WHIRLPOOL OVEN
Model WGE745C0FS05
Near Gatesville, TX 76528
Jonathan M
Job Details: 12/13/2023
Arrived on site for a range that is flashing an F9 E0 (range mis-wired) error code. Inspected unit and work area. Did confirm the customers complaint and found the error message sitting on the control upon entry. Ran into into diagnostics and also found an F1 E1 (main control failure) error message. Went to replace the control and found the new control would not display any LED lights. Checked all connections and found all connections were snug. But the old control back on and found the unit LED board illuminating indicating that the control center with me was defective. Re-ordering the control in the office will need to contact the customer about a return date due to limited availability for scheduling.; ordrng 1 W11594156 (Control)
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Salado, TX 76571
Tyler
Job Details: 12/13/2023
Arrived on site for Asher making a loud grinding noise. Upon arrival confirmed issue. Found rotor screw missing from rotor. Replaced rotor and slider and tested unit. Found no leaks and noise gone. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Troy, TX 76579
Tyler
Job Details: 12/13/2023
"Arrived on site for refrigerator not making ice. Upon arrival confirmed issue and ice maker not making ice in fc. Upon arrival found heater fill tube harness unplugged. Secured harness and tested fill tub, found line clogged and not removing ice. Rescheduled customer for 12/19/23 to complete repairs. Ordering W11598790 fill tube; ordrng 1 W11598790 (Fill tube)"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Georgetown, TX 78626
Sterling
Job Details: 12/13/2023
On arrival. Edified complaint of no lint catching on lint filter. Ran air fluff and vent tester and unit would not even activate the device. Disconnected the vent hose and retested device then ran and unit passed with green light. Advised will need to have vent cleaned to remove obstruction. Job complete operational test good.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Round Rock, TX 78664
Blake
Job Details: 12/13/2023
Arrived on site to inspect dryer not drying clothes. The customer has been running the dryer while its pulled out to prevent the hose being crushed and still found the clothes not drying. I found no heat while running. I also verified the vent hose being straight and clear while I tested airflow. The unit has poor airflow. I removed the vent and found good airflow. The house vent is clogged. I also found the thermal fuse blown. I removed and replaced the thermal fuse and tested. The unit now heats properly. I instructed the customer to get their house vent cleaned before using the unit further. The unit now operates as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Georgetown, TX 78626
Sterling
Job Details: 12/13/2023
On arrival verified complaint of light not shutting off. Replaced harness and interlocks and still light stays on. Called TL and spoke to Chris 7738013542 was advised the triac is still not working and needs to be replaced as well as light socket and ui. Replaced the main and ui as well as light socket and still doesnt turn light off. Advised customer the bulb is a led and may be shorted and needs to be replaced. Customer will order bulb and replace. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Cedar Park, TX 78613
Miguel
Job Details: 12/13/2023
Arrived on site for lid being locked closed. Found f5e1. Removed control panel. Removed lid. Replaced lid lock and lid strike. Verified operation. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Austin, TX 78758
Luis
Job Details: 12/13/2023
710Arrived on site for no lights. Diagnosed a defective light switch replaced switch tested light operation unit working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Austin, TX 78754
Joe Z
Job Details: 12/13/2023
"-1 in FC and ice box and 34 in rc. Ran diagnostics and all test passed except icemaker. Got Error code E5.bad. Notice compressor is operating continuously. Removed Evaporator cover and getting incorrect frost pattern. Uploaded picture on SD. Contacted SW for assistance. Recommend having sealed system check pressures and returning with compressor. Ordering sealed system repair. 2 hour weigh , compressor, Uv drier, access valve, r600 kit, and nitrogen. Office to reschedule ; ordrng 1 W11574734 (Compressor) and 1 Nitrogen (Nitrogen) and 1 R600kit (R600 kit) and 1 WPW10143759 (Uv drier) and 1 W11506635 (Access valve) and 1 2hourweigh (2 hour weigh)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Austin, TX 78758
Luis
Job Details: 12/13/2023
"Arrived on site for unit not freezing. Compressor running,removed evaporator cover frost only on copper inlet tube,ordering a new compressor and evaporator. ; ordrng 1 W11546692 (Evaporator) and 1 W11580057 (Copreasor.) and 1 W11506635 (Access valve) and 1 Wpw10143759 (Drier)"
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Dripping Springs, TX 78620
Leonardo
Job Details: 12/13/2023
Arrived on site to test unit for not working. Customers complain is the double oven not the vent hood. He thinks the oven is in warranty. Advised customer to get with kitchen aid to check for warranty. No money collected no work done.
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Austin, TX 78748
Scott
Job Details: 12/13/2023
Arrived on site . Replaced lower harness . Ran diagnostics and calibration cycles . All checked normal. No water leaks detected at time of service. Job complete
We serviced a
JENN-AIR RANGE
Model JGRP548HL01
Near Austin, TX 78733
Matthew
Job Details: 12/13/2023
Arrived onsite for unit left oven not heating. Upon arrival inspected unit. Ran bake cycle and igniter was not sparking. Pulled unit and inspected. Found igniter disconnected. Secured igniter and tested. Unit is now functioning properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDB00
Near Leander, TX 78641
Miguel
Job Details: 12/13/2023
"Arrived on site for refrigerator not cooling at all. Compressor turns on but no heat transfer. Confirmed unit low on refrigerant. Used uv light to determine leak in evaporator. Removed and replaced evaporator. Replaced compressor and drier. Vacuumed and recharged. Verified operation, call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Austin, TX 78757
Luis
Job Details: 12/13/2023
"Arrived on site. Installed parts prev tech ordered found filter not fully exiting housing,adjusted shelf assembly and filter housing. Tested operation filter able to be removed."
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Leander, TX 78641
Maurice R
Job Details: 12/13/2023
Arrived onsite for previously diagnosed parts. Installed the igniter on the front center burner. The burner now ignites on the first or second spark. The unit is operating as designed and no gas leaks detected during service.
We serviced a
AMANA WASHER
Model MVW7232HC0
Near Manor, TX 78653
Blake
Job Details: 12/13/2023
"Arrived on site to inspect washer noise. I found error code F1E2 and F0E7. I inspected the gearcase and found it leaking a lot of oil as well as some water dripping from the tub seal. I also found damage to the rotor teeth. I removed and replaced the gearcase, slider, and rotor and tested. The unit now operates as designed. No leaks observed during service. I instructed the customer on loading and detergent use."
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Andice, TX 78628
David Z
Job Details: 12/13/2023
"Arrived on site to diagnose dryer stopping during cycle. On arrival customer said unit would stop drying after 10 or so minutes. I tested the unit and confirmed if the moisture sensors had nothing contacting them, cycles would end quicker. I also advised the customer to turn off the ecoboost option to make sure clothes dry quicker / better as ecoboost frequently leaves clothes damp. I tested the unit with the customer present and with a good sized load the clothes dry correctly. Unit has no error codes present. Unit working as designed. Repair completed."
We serviced a
JENN-AIR RANGE
Model JGCP548HL00
Near Kingsland, TX 78639
Lou
Job Details: 12/13/2023
"Arrived on site to inspect cooktop burners not working properly. Upon further inspection, I tested all burners and found the front middle burner not igniting/taking too long to ignite. I removed the burner head assembly and loosened the screws on the bottom and adjusted the top and bottom sections and retightened the screws and tested. Unit is operating as designed. I retested all burners one more time and the unit continues to operate as designed. No gas leaks detected during service, job completed."
We serviced a
JENN-AIR FREEZER
Model JBZFL24IGX10
Near Leander, TX 78645
Maurice R
Job Details: 12/13/2023
Arrived onsite for previously diagnosed parts. On inspection the appliance company that delivered the freezer was working on the door and had the trim off. I gave the trim to the technician working on the door. He installed the trim when he reinstalled the door. Pp
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Dripping Springs, TX 78620
Leonardo
Job Details: 12/13/2023
Arrived on site to test unit for panel not responding. Could not make unit respond it was frozen. Replaced console test unit and unit test good job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE104DSS0
Near Austin, TX 78703
Matthew
Job Details: 12/13/2023
Arrived on site for unit. Not operating. Customer stated I was having a wash cycle interruption and now the unit is not powering on at all. Inspected unit and found failed control board. Replaced board and tested. Unit is now functioning properly. Job complete.
We serviced a
JENN-AIR RANGE
Model JGRP548HL00
Near Austin, TX 78737
Leonardo
Job Details: 12/13/2023
"Arrived on site to test unit for center rear burner not igniting. Found burner clogged, removed burner head and cleaned it. Test burner and burner igniting correctly, center burner igniting but making noise due to burnerHead has clogged. Removed clogged and burner working better and ignjntg at this time. Advised customer he might have to replace the burner heads due to the clogged from cleaning. Job complete."