James was Great!
Marianne - Georgetown, TX
We were very pleased with James and his professionalism and knowledge!
Competent and Courteous
Frances - Bee Cave, TX
Brandon came slightly prior to time scheduled, fixed the dishwasher in an efficient and timely manner, and was professional and courteous.
Great Service and Friendly Tech!
Meetesh - Austin, TX
Keitha - Georgetown, TX
Louise - Jarrell, TX
Gerry was on-time, professional, knowledgeable and friendly/pleasant! He took the pain out of appliance repair -- appreciate him very much!
David - Pflugerville, TX
everything went well but my ice maker still wont make ice
Regina - Leander, TX
I can not tell you how relieved we were to find out that Lou would be our service technician. He has always been professional, knowledgeable and informative about the problem with our appliances. He is prompt, efficient, courteous and friendly.
Oven & fridge
David - Austin, TX
Outstanding personnel office and technicians.
Elizabeth - Johnson City, TX
Betty - Seguin, TX
Very kind and professional.
Steve - Burnet, TX
I got an appointment in about a week. The tech was very professional. He got the job done within a reasonable amount of time.
Great service, very friend repairman
John - New Braunfels, TX
Very prompt, called ahead to set up time to come out, kept us informed, showed up prior to appointment
They worked very well with me in scheduling. Tech showed up early , diagnosed,and actually had the part on the truck.
Craig - Austin, TX
Lisa - Cedar Park, TX
Technician arrived within the time frame specified and got the job done quick!
Rosalinda - Killeen, TX
Refrigerator serviced but following day, I still had same problems: water not dispensing and fresh food side of refrigerator still freezing.
Sharon - Austin, TX
They were professional and quick
Great service! Excellent skill and information.
Wendy - Cedar Park, TX
Great service! Excellent skill and information.
Lupe - New Braunfels, TX
Gre as t service
Service provided excellent.
Jeff - Manor, TX
Repair was successful and Joseph provided much useful information about other Whirlpool appliances in the house.
Friendly, helpful service
Lauren - Austin, TX
Thank you Scott!
Derrick - Round Rock, TX
Thank you for the exceptional service that was prided and the attention to detail which the tech used. Thank you!
Jameson - Austin, TX
Luis was very good at his job and a true professional. His services were very much appreciated and I will surely be calling him again should the need arrive.
William - Horseshoe Bay, TX
Great job send him to us every time! Thanks
Emmaleigh - Austin, TX
Kelly - Kyle, TX
Timely and professional
Repair of Refrigerator
Donny - Austin, TX
Luis diagnosed our problem, got the right parts ordered, and came back to install everything. He was real professional and got us fixed up!
Good prompt service
Suzanne - Austin, TX
Called to get my refrigerator fixed, they got me an appointment sooner than expected and when they came, they fixed the problem with a part they had with them. They came, completed and finished the task all in a timely efficient manor.
Miriam - Coupland, TX
Thanks so much.
Regine - Cedar Park, TX
Don - Austin, TX
Scott - Leander, TX
Review of Tyler
Praveen - Austin, TX
Excellent service and our repairman was knowledgeable and very professional
Barbie - Leander, TX
Patti - Canyon Lake, TX
Got the job done very quickly and knowledgeable about the issue!
Jennifer - San Marcos, TX
My experience was great, Mr. Robert was very helpful and very prompt
Toby - Burnet, TX
GreT serviceman, personal, efficient & knowledgeably
Best appliance service
Edward - Georgetown, TX
Steve - Austin, TX
Excellent customer service
Andrew - Austin, TX
Especially impressed with Joseph's willingness to explain what he believed the issue was and why. Considerate to explain recommended course of action.
Bob - West Lake Hills, TX
Leonardo Cantu was candid, efficient, and very personable. We were both very pleased with his service visit.
Great service and dependable!
Ruby - Pflugerville, TX
He was professional and fixed our electrical problem.
Robert - Round Rock, TX
Bruce - Johnson City, TX
Thanks Brandon! Works like a charm now!
Jacqueline - Del Valle, TX
Joseph called prior to arriving at my house to give me his expected time of arrival. Once he arrived, he promptly found the problem and worked on my dryer. Even though my dogs kept interfering with his work, he took it in stride and assured me he was unbothered by the "additional help." Joseph carefully explained everything to me as he diagnosed the issue and repaired the dryer. He was very helpful in giving me tips to keep it the dryer and other household appliances in good working condition. All I can say is, he was exceptionally professional and extremely knowledgeable and helpful. He seemed the really love what he does, and that speaks volumes to me.
Albert - Austin, TX
He was very thorough and payed close attention to details.
Gina - Austin, TX
RIGHT ON TIME!
Michael - Tordesillas, Valladolid
WES WAS OUR TECH. HE CALLED TO CONFIRM HE WAS EN ROUTE, AND WAS TIMELY. HE WAS INFORMATIVE ABOUT OUR PROBLEM.
Patricia - Austin, TX
Kevin was knowledgeable and polite. Great experience!
Very professional appliance service representative. Knowledgeable and very kind. Did his work quickly colt and effectively. Very pleased
Susan - New Braunfels, TX
I would share his name with anyone who needs an appliance repair.
Amazing and professional
Trisha - Austin, TX
Joseph showed up respectful of my working from home situation and quickly repaired my stove.
Jan - Buchanan Dam, TX
Wonderful service, extremely polite
Debra - Blanco, TX
Brandon and everyone I talked to on the phone were so nice and helpful.
Ron - Round Rock, TX
Great job trying to fix the problem with the refrigerator
Benjamin - Austin, TX
Jerry - Buchanan Dam, TX
tech was here when scheduled, had the parts on his truck needed to do repair and got it all done promptly.
Great service, fast and on time!
Kiri - VLG O THE HLS, TX
Michael - Manor, TX
Service well done. Thank you. RON MOORE
Madeline Moore - Lakeway, TX
Your service person was very polite, professional and we now have a working ice maker.
David - Canyon Lake, TX
Super sociable and outgoing individual! Was extra careful disassembling the range and installation as well! Made sure all of our questions and needs were met before leaving our house!
Kaus - Austin, TX
Great service. Very professional
Kim - Cedar Park, TX
Lou was on time, presented him self professionally and explained the issue and repaired the unit in a timely manner. I would definitely use him and this company again.
Chrissandra - Killeen, TX
Jason - New Braunfels, TX
Our dryer wasn't working, so the technician came out to see what the issue was. He checked every possible avenue and finally determined the problem was the electricity (turned out to be a breaker issue). He was honest about not being an electrician so he didn't want to tell me what specifically could be wrong, but he did know that nothing was wrong with the dryer. I appreciated the honesty and the tech showing at my house early on in the time period we were given.
Ray - Austin, TX
Karla - Austin, TX
Joel - Austin, TX
The tech arrived in time and was very knowledgeable and professional. Did a good job, made recommendations and left the work area clean. Would definitely recommend for Appliance service needs.
Great service and on time
Cassandra - Austin, TX
Had a warranty repair on my Whirpool stove. I was give a time frame for their expected arrival and the an additional notice 45 minutes before they arrived. They were previously informed of my issue and I had sent pictures, so they came prepared and were in and out with a fast repair.
Scott - Austin, TX
Joe called ahead of time to let me know his eta and was spot on time. My second visit with Joe was like my first he’s a true professional with a great personality and focus on customer satisfaction and education which include great tips and insight into energy conservation and usage.
Karen - New Braunfels, TX
Fantastic experience. Arrival updates were great.
Paul - Georgetown, TX
Great Service! Gave helpful tips on how to extend the life of our dishwasher
Brian - Austin, TX
Debra - New Braunfels, TX
Well handled. Very nice repair man who showed up on time and listened to what my concern was.
Danny - Seguin, TX
Ogaga - San Marcos, TX
a pleasant experience
Patricia - Austin, TX
Joseph was very polite and professional. he also helped me to decide whether to repair or replace my microwave. he repaired it quickly and efficiently. And he had some great stories about old Austin and astronomy while he was working.
Steve - San Marcos, TX
Kevin was very courteous and knowledgeable. 200% better than the previous repairman. Knew the problem right away. Excellent repairman.
Perfect Repair Experience
Amanda - Buda, TX
My technician called before arriving with a time window, arrived in that time window, had the supplies he needed to do the repair and completed it quickly and perfectly. All of that and was pleasant to talk to and very informative about what he was doing. I will be using them again for any of my appliance repair needs.
Professional and thorough
Diana - Austin, TX
Ryan - Driftwood, TX
The technician had expertise and efficiency. Arrived early, was very helpful. Had to rescheduke the original appointment which was an easy process. Thanks!
Above and Beyond
Eugene - Bastrop, TX
Even though it was certainly beyond his regular working hours, Joseph was pleasant and efficient and truly seemed to care about us. You are blessed to have him as an employee.
Alan - Austin, TX
Great service. Very knowledgeable technician. 👍👍
Janeen - Spicewood, TX
Excellent service My technician was amazing!! He was extremely knowledgeable and answered all my questions I only wish everyone could experience the service I did. Great job to the higher management for his superb training
Everything an in home service experience should be.
Jeremy - Austin, TX
I own a small business where in home service is a major component of what we do, Paul with Appliance Express embodied everything I strive to instill into all of my technicians. My wife who was home alone during the service call answered our door to a smiling and polite technician who respected her, our home and our pets as if they where his own. Paul proceeded to clearly explain everything he needed to accomplish and the many steps involved along the way. In the end it was determined that our oven was in no way in need of service and we where in fact experiencing an issue with the electrical supply to the applicance. A less honest technician and company could of in theory attempted to sell and install a litany of parts and the associated labor in an attempt to “fix” a non broken appliance. Paul’s diligence, thoroughness, and honesty where exemplary and allowed us to reap the benefit a skilled technicians diagnostic expertise and establish a clear path forward. To the ‘Powers at be” at Applicance express you have an absolute rockstar in Paul and you need to consider yourself lucky that I was not home during the experience as it most likely would of ended in me extending a job offer to Paul, he is the “Gold Standard” of an in home service technician.
Lauren - Buda, TX
worth every penny
Pamela - Round Rock, TX
im so hippy to have my dryer Up and running. cost was Fair, everything is so expensive but thats the cost you pay for the things you really need. I would use them again, professional and fast!
Sherri - Dripping Springs, TX
Called about brand new dishwasher not drying dishes well. Technician tested all the functions and found it to be working as designed. He explained that the more energy efficient DW require a rinse aid. I was not happy about the change, but was reassured that my appliance was working properly.
job well done
Lynda - Meadowlakes, TX
Great customer service
Charles - New Braunfels, TX
5 star service. the Technician very good at his job. Fixed the problem amazingly fast. I will refer all my friends and family App Express.
Barbara - Austin, TX
A little expensive, but service is good
Charlotte - Austin, TX
Excellent service, very courteous and helpful
Heather - Austin, TX
Knowledgeable and professional!
Prompt, ccurtious and thorough.
Darryl - Austin, TX
Called for an appointment, got through on first try. Receptionist took my name, number, address and the issue I was having. Had appointment set for next day between hours of 3-6 and was told I would receive phone call before arrival. Cliff called and said he was 10 minutes away and promptly arrived at 3. He was super nice, went over absolutely everything, researched the model stove top I had, cross referenced everything to see if any of the spec were different than what what the device was performing and checked everything over including all duct work. Unfortunately my original stovetop was not properly sized for the length of the downdraft ducts and cannot create enough CFM to draw the air. Though disappointed in the results, I completely appreciated all of his efforts. Thnak you Clif for trying and also for recommending a nearby reputable reseller. Much appreciated.
Great, professional service
Sallie - Lorena, TX
Natalie - Cedar Park, TX
He was so nice
Jack - Waco, TX
The service is always very good
Eithne - Seguin, TX
Terry - Temple, TX
He was very nice and very neat but it was leaking again today, so it is not repaired!
Fast friendly and very good at his job
Mark - Lorena, TX
Amli - Austin, TX
Very Polite and Professional
Eliseo - San Marcos, TX
Very Professional and an expert at his job. Thank you.
Delfina - Buda, TX
Robert The serviceman was thorough, taking time to explain how he determined the problem. The machine is fine. The problem is an obstructed vent.
Anne - Waco, TX
Jerry - Austin, TX
Very pleasant and informed. Turned our the problem he diagnosed was not with the dishwasher as expected. Opined on what the problem was and he was correct. Short visit but enjoyed meeting him. Entire process of working with Appliance Express was pleasant and professional.
Gary - Fischer, TX
Your tech guy was very pleasant & easy to talk to &/or ask questions. Your service was also very good. You called & arrived just as you indicated you would.
11months in home
Heidi - Georgetown, TX
Stanley - Austin, TX
Luis was on time, professional, quickly identified the problem, and successfully repaired it.
great job very informativce
Mike - San Marcos, TX
Tom - Leander, TX
James was on time & did a great job servicing our refrigerator
Nancy - Lakeway, TX
Clif got my dryer working in a flash. Just hope it lasts! Thanks for your service
Timothy - Killeen, TX
Dawson - Georgetown, TX
Jerry and the entire Appliance Express team have been exceptional
OK Service; A staggering price for 5 minutes of work!!
Jim - Austin, TX
Xavier - Round Rock, TX
Corey - Austin, TX
Lean - Seguin, TX
Robert was on line and knew what to do showed me the problem and repaired it quickly.
Great and Friendly Service
MAC - New Braunfels, TX
Sonja - Killeen, TX
Was very happy with the service, Thankyou
Awesome 5 star
Deirdre - Leander, TX
He was very nice and patient and knew what he was doing. If I have an issue again I would want him to be the one coming out.
Erica - New Braunfels, TX
Knowledgeable, informative, great customer service
Great customer services
Trung - Manor, TX
Paul - Austin, TX
Bill - New Braunfels, TX
Tommy - Georgetown, TX
Jerry is very knowledgeable and explains very thoroughly the issues and causes of the issues.
Robert - Wimberley, TX
Very personable. Great knowledge and profession able.
Monica - Austin, TX
Great service thank you
Jean - Georgetown, TX
Arthur arrived on time, he was very polite. Answered all of my questions. I would recommend him highly. His service and knowledge of the product was excellent. Thank you.
Lee - Austin, TX
Outstanding! Very friendly & professional
Roy - Pflugerville, TX
Tyler was excellent
Melissa - New Braunfels, TX
Charles - Georgetown, TX
William - Austin, TX
Delores - Lorena, TX
Good service, good text notification, terrible response in time to get service date.
Alice - West Lake Hills, TX
Kevin was very efficient, knowledgeable , and kept me informed as he determined the problems occurring with our washing machine.
Great service nice guy.
BiigNiick - Kyle, TX
Warranty repair of a Maytag washer. Kevin was punctual and competent. And my washer works again! Thank you!
Doris - Nolanville, TX
Missy1 - Austin, TX
Superb polite service
Sharyn - New Braunfels, TX
Initially I was afraid my fridge had a serious problem but the diagnostic ability of Diego made the problem go away.
Francisco - Bastrop, TX
I personally thought that was the best services I received
Belva Barrington - Belton, TX
He came in and knew exactly what to do to fix my dishwasher. He said anything can be fixed and I added that the impossible takes just a little bit longer. I highly recommended him to two of my friends already.
Great, friendly, helpful service!
James - Austin, TX
Joseph was super helpful and knew exactly what to do; great work! He was also very helpful with advice to avoid future problems.
Angela - Copperas Cove, TX
The technician took his time and made sure that my dishwasher was working right. He stayed for an entire wash cycle to make sure the washing arms were dispensing water appropriately.
Great service and communication!
Tara - Jonestown, TX
Bennie - Belton, TX
Very nice, understanding serviceman
Linda - Woodway, TX
Whirlpool Oven Calibration
Brenda - Georgetown, TX
We have a new house with a new range. It was not heating properly. The service to address the problem was excellent and resolved the issue immediately. Thank you!
Kathy - Belton, TX
So glad to have a working washer now!
Joanie - Austin, TX
Easy from beginning to end
On time. Excellent service.
Victor - Dripping Springs, TX
Tech was knowledgeable, answered all of my questions. Had part with him, great. Fixed washer right.
Fast and accurate
Jo - Austin, TX
He really knew what he was doing
Lou ( whirlpool tech )
Noe - Leander, TX
Great Service !!!!
On Time, Great/Efficient Service, Great Price
Davis - Austin, TX
He arrived on the date and within the timeframe set up for the appointment. I received a call about 30 minutes before arrival to give me the heads up Kevin was on his way. The problem was diagnosed quickly [error codes indicated a likely problem with an air pressure sensor - turns out the problem wasn't the sensor but rather the hose leading to the sensor had a small hole from rubbing against the chassis during operation]. Kevin identified the problem, replaced the hose, and did a quick check to ensure the error was no longer repeating. Everything [parts & labor] was covered under the Whirlpool warranty.
Service was fine. The scheduler doesn't listen to customers
Melanie - Leander, TX
I kept telling your scheduler over and over again to call my husbands number to schedule repair and she just kept ignoring me and calling me anyways. I told her he could "maybe" do repair on Tuesday, but she needed to confirm with my husband and she scheduled it for Tuesday without confirming with him.
Paula - Lakeway, TX
Lori - Austin, TX
Lori - Austin, TX
Christopher - Austin, TX
They were great and prompt and extremely friendly
Deena and Brandon Nelms - Austin, TX
Very friendly and knowledgeable. He was so nice and accommodating. Would highly recommend! and our freezer works! Yay!
Professional and Excellent Service
Denise - Cedar Park, TX
Great communication before arrival. Arrived on time. Came in and went right to work. Very honest feedback, gave us options and provided instructions on how to adjust stove settings within the option menu. Highly recommend.
Theresa - Georgetown, TX
James - New Braunfels, TX
Arthur - Round Rock, TX
Mary - Manor, TX
Tech Joseph was great. Very informed, thorough & prompt
Yan - Austin, TX
great service and very knowledgeable and found issue quickly and fixed it very quickly
Racheal - New Braunfels, TX
Extremely knowledgeable and competent.
Marius - Round Rock, TX
Jerry does a great job! He really knows his stuff and is awesome at explaining what is going on with the repair. Very friendly and polite. Smart guy!
Arman - Austin, TX
Tyler was very helpful, explained everything very well and was friendly and courteous.
Cynthia - Round Rock, TX
Fast, knowledgeable, friendly.
Great service! Fast and easy!
Jennifer - Buda, TX
Brandon did a great job. Timely, super fast. Made the appt easy. Would call again for future repairs.
Great attitude and very helpful
Nick - Buda, TX
Our service tech (don't be mad I can't remember his name :)) was amazing and friendly. He knew his job and was in and out quickly with a perfect repair.
Gas Range service
Eric - Hutto, TX
Jonathan was super knowledgeable and very polite, he was able to find the problem fast. Appliance express is fortunate to have a great person on their staff.
Tiffany - Austin, TX
Lou was friendly and professional. He arrived on time, completed the job in a timely manner, and put everything back in its place. My repair was covered under warranty, so I can’t speak to price.
Terrific Technician and Service
Brody - Del Valle, TX
Joseph was friendly, called me to better narrow his time of arrival, walked me through his repair process (since I asked), and taught me more about the dishwasher. Yes, he easily repaired it as well. Terrific experience.
Cheryl - Georgetown, TX
The service person was neat, personable and knowledgeable. There were a few issues as an error n the serial number delayed a repair so a part could be obtained. I was rescheduled quickly and the repair was completed in a timely manner.
Really good service
Pamela - Austin, TX
Taylor - Liberty Hill, TX
Always a pleasure. Communication is great and service is super fast!
Allison - Austin, TX
Kevin was on time, couterous and quick!
good friendly service
Michael - Austin, TX
A successful outcome was achieved
Ron - Round Rock, TX
The tech wasn't able to fix the refrigerator because the refrigerator didn't make the noise as I recorded for him to listen to. The noise is coming from the back of the refrigerator. However the noise returned this past weekend.
Ann - Taylor, TX
Only thing he could have done better was to check the condensation pan
Ben - Georgetown, TX
Victor - Austin, TX
Kevin B. was awesome! He was extremely friendly and knowledgeable, and he patiently answered all of my (many) questions. While he was working on my dishwasher, he also gave me helpful tips on using my other Whirlpool appliances. When Kevin came the first time, the washer motor he replaced had a leaky seal. He notified me, ordered a new part, and then returned to install it. The leak was under the dishwasher, and I would have never seen it. I’m so glad Kevin noticed it and went through the effort of making sure it was properly repaired. Now, my dishwasher is working very well, and I’m extremely satisfied. Also, the people I spoke to on the phone to schedule and confirm my appointments were very pleasant to speak to. There is also an automated phone system that provides an arrival window with plenty of notice. Based on this experience, I would not hesitate at all to recommend Appliance Express to anyone else.
Prompt, polite and knowledgeable serviceman
Kathy - Spicewood, TX
Appliance Express showed up when they said they would, diagnosed the problem, fixed it and were gone within 15 minutes. Repairman was professional and courteous.
Cathy - Austin, TX
All of your repair men smoke and smell like smoke. All of your repair men are very nice, but they have no idea what they are doing. I’m very unimpressed. Please feel free to call me for further explanation.
Christy - Florence, TX
very courteous and efficient
Michael - Pflugerville, TX
Super efficient and helpful
Cassandre - Austin, TX
Ann - Bertram, TX
Working with Appliance Express was a pleasure—and I certainly can’t say that about all service calls. Steve was on time, professional and knowledgeable. He also did not try to sell services or products we did not need/
Moxley - New Braunfels, TX
Excellent customer service
GT - Austin, TX
Lou was very good to work with. Extremely patient and was able to resolve our issues,
Excellent customer service
GT - Austin, TX
Lou was very good to work with. Extremely patient and was able to resolve our issues,
Above and Beyond
Therese Greene - Georgetown, TX
Jonathan Short went above and beyond the small repair we needed on our new gas stovetop. We had recently moved in a brand new house and he took the time to explain features of the dishwasher, oven and stovetop that I was unfamiliar with. I learned quite a bit and really appreciate him taking the extra time.
Natalie - Bastrop, TX
Friendly and knowledgeable
He was very smart and nice
Tess - Austin, TX
Professional, friendly service
William - Georgetown, TX
This was a warranty service and was perfectly executed. The repairman was on time, clean, friendly, and fixed the problem in the single visit.
A great job
Eduardo - Austin, TX
Joseph was very professional and courteous in resolving the issue with our range. He is customer service oriented and is a attentive to the needs of the customer.
Sam - Wimberley, TX
DRYER WHIRLPOOL WED4815EW1 Arrived on site for dryer not heating. Found open hi limit thermostat. Replaced and verified proper cycling temps. Informed customer to get venting system cleaned before using dryer and informed them of regular venting cleaning and fire hazards.
TRASH COMPACTOR JENN-AIR TC707S3 Arrived on site to test unit for unit not working. Test unit and found power switch spring had come of track not allowing the power switch to make contact. Secured spring test unit and unit test good.
WASHER MAYTAG MAH7500AWW "Arrived on site for customer complaint of unit not filling with water properly, found faulty water valve, I replaced valve, unit tested good.
DISHWASHER MAYTAG MDB8959SAB0 Arrived on job for complaints of buttons not working. Found the console will need to be replaced. . After replacement test operation. No leaks detected at time of service
WASHER MAYTAG MVWB835DC4 Arrived to inspect washer not draining. Confirmed the complaint and removed and replaced the drain pump and control.Reassembled and tested the unit and unit tested as designed.JOB COMPLETE
REFRIGERATOR AMANA AFF2534FEW "Arrived on site to inspect refrigerator making humming noise. Upon further inspection, I placed the unit in diagnostics and tested the fans and all sounded good except for the damper. When testing the damper, when it opened it make a loud rattling noise and the customer identified the noise.. I am ordering the damper and. Scheduled return service No water leaks observed during service.; ordrng 1 WPW10196393 (damper control assy)"
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Arrived on site for customer complaint of unit leaking, found defrost drain line was clogged, as well as signs of door being open while unit was running. I instructed customer to defrost unit. Tested good."
DRYER AMANA NED4655EW1 "Arrived on site for not drying , taking multi cycles to dry and lint building up on clothes .Unit is heating up properly ran air flow test and found massive air flow restriction . Recommended to had customer contact apt office to get vents cleaned out . No lint build up at time at service . Job complete ."
DRYER MAYTAG MEDB855DC4 "arrived on site to inspect dryer door not closing. Upon further inspection, I found that the door catch was broken. I removed and replaced the catch and tested the door and it closes/latches as designed. No lint observed during service, job completed."
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Arrived on site for fresh food evaporator incased in ice. Customer defrosted unit replaced defective defrost thermistor,secured thermistor to correct location on suction line using foil tape and a zip tie. Secured cover with 4 screws powered unit on checked air flow good
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site for dishwasher not drying properly. Checked for error codes and found none. Tested and inspected unit and found all operations are normal. Spoke with customer on use and care and practice for best performance. No water leaks present at time of service.
FREEZER GE GFE28HSHGSS Arrived onsite to install FC icemaker from prior tech’s diagnosis. Removed an replaced icemaker. Reassembled. Icemaker called for water immediately. No other issues found. All water connections were dry at time of service.
DRYER WHIRLPOOL WED8620HW0 Arrived on site to diagnose a dryer that is making unusual noise. Tested unit and found Motor vibrating abnormally. Install damper pad on motor mounting assembly and tested unit. Found all is functioning properly at this time.
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site and replaced fresh food thermistor harness diagnosed on previous visit, refrigerator has started cooling requested that customer monitor refrigerator for correct operation. No water leaks from connections at time of service, job complete"
WASHER WHIRLPOOL WTW7040DW0 Arrived on site and tested operation. I found hot water valve stuck open allowing water to slowly run into unit when not in use. I found both supply valves to be leaking and instructed customer of issue. Installed new valve from housing and tested for leaks. Unit tests good. Job complete. Water valves at wall are turned off due to them leaking.
MICROWAVE WHIRLPOOL WMH32519FS0 Arrived on site and tested operation. I found a loud humm from high voltage system and no operation from magnetron. Uninstalled unit and tested components and found that mag has failed. Installed new mag cap and diode and tested operation. Unit working properly. Job complete
WASHER WHIRLPOOL WTW4816FW1 "Arrived on site for the unit is not working properly. Tested the unit in diagnostics and received error codes F8e3 overflow,and F7e5 shifter.
DRYER MAYTAG MGDB835DW4 arrived on site to diagnose a dryer that is making unusual noise. Tested unit and found rollers for unit worn out. Replaced for rollers and idler pulley as they come as a set. Tested unit and found all is functioning properly at this time
REFRIGERATOR GE ZFSB23DXCSS Removed and replaced failed compressor inverter. Compressor now started and can hear for refrigerant flowing. Customer will need to allow ample time for unit to reach normal operating temperatures
RANGE KITCHENAID KGCU462VSS02 arrived on site for two burners not igniting. It turns out that the real complaint is the unit was shipped without 2 drip pans part number W10250473. Instructed customer missing parts must go through homebuilder. Our office will contact home builders office to inform them of situation.Fred.
MICROWAVE KITCHENAID KBHS109BSS00 "Arrived onsite for the microwave that was giving an F2E1 error message. I found the panel displaying the F2E1 error. I found none of the buttons responding on the panel, it would just beep when a button was pressed. I did a power reset to the microwave, erased the error codes, and tested the unit. The unit is working as designed. Call complete."
WASHER MAYTAG MVWX655DW1 "Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and now only agitator works and agitator alone spins in spin cycle. Needs cam assembly, control and suspension rods. Authorization needed. Office to schedule. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 W10721967 (CAM ASSEMBLY ) and 1 W10902814 (WASH PLATE ) and 1 W10913953 (ACTUATOR ) and 1 W11116592 (CONTROL )"
RANGE KITCHENAID KSGG700ESS1 Arrived on job for complaints of left front burner not working. Found the spark model not working on one outlet. Replaced model and test.
COOKTOP WHIRLPOOL G7CE3034XS00 "Arrived on site and found right front switch has failed, replaced switch and connector end. Element is now operating properly. Job complete."
DISHWASHER KITCHENAID KDTE204DSS0 "Arrived on site for dishwasher not powering on. Performed diagnostics and tested voltage to junction box. Tested voltage to control and found within range. Disconnected UI and tested control. Found failed control. Removed failed control and installed. Found same results. Unplugged UI and no response from control. Tested loads on door switch, drain pump, wash motor and OWI. All within range. Removed UI and installed new for testing, same results. Will need to replace control and plug each component up individual to found failure. Requesting to return with 2 controls Incase one fails. Office to schedule appointment when ETA is available.; ordrng 1 SEENOTE (SCH APT) and 2 W10866116 (CONTROL)s"
DISHWASHER JENN-AIR JDB9800CWX2 Arrived to inspect dishwasher not working.Confirmed the complaint and removed and replaced the panel control.Reassembled the unit and unit tested as designed.All water lines were dry at the time of service
ICE MACHINE WHIRLPOOL KUIX305ESS1 " Arrived on site for no ice production found water level sensor harness isn’t making a good connection. Replaced recirculating pump, After correcting it is operating properly, no further repair is needed, no water leaks detected at time of service, job complete."
WASHER WHIRLPOOL MHW5500FC1 Arrived onsite for the washer leaking again. I found the hot water fill hose leaking at the fill valve. I tried flipping the hose washer but it still leaks thru the hose nipple (see pic). The hose is defective and needs to be replaced. I explained to the customer that the machine is not leaking and advised the customer to call the installer to get the hose changed. Call complete.
REFRIGERATOR WHIRLPOOL WRS325SDHBO1 "Arrived on site for refrigerator slow ice production and only making crushed ice. Tested and inspected unit and found ice not being able to produce due to being jammed with ice cube, and ice only dispensing crushed ice due to failed ice container. Cleared jammed ice and removed failed ice container and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service."
FREEZER KITCHENAID KBSD602ESS00 Arrived on site for rust and ice build up in freezer. Opened freezer door found ice forming and rust on roof of freezer. Diagnosed air leaking between plastic outside liner and where metal liner meet inside freezer. Pushed on plastic liner rust water leaking from inside liner. Called tech support per tech support air leak in liner and not repairable. Customer to contact customer service filE
MICROWAVE WHIRLPOOL WMH32519HZ1 Arrived on site for light flickering during operation. Found that the secondary switch was beginning to fail. Removed and replaced interlocks. All operations are normal.
WASHER WHIRLPOOL WTW8200YW0 "Arrived on site for unit giving f-51 error, ran unit and found excessive noise from bearing in unit, also found motor position sensor has failed, also found unit filling slowly and would need valves.
BUILT IN COFFEE JENN-AIR JBC7624BS00 Arrived on site for the unit is not making coffee. Tested the unit and the unit will display adjust fine coffee And nothing will come out. Called Whirlpool Andy And advice to replace the infusion and heater. Will also order the grinder due to the display error. Office will need to reschedule the customer due to xpart.; ordrng 1 W10661793 (heater) and 1 W10661796 (grinder) and 1 W10661810 (infusion)
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site and replaced evaporator fan/harness recommended for fresh food evaporator frosting over. Refrigerator will take 18 to 24 hours to cool down properly. No water leaks from connections at time of service, job complete."
WASHER WHIRLPOOL WTW8500DC5 "Arrived on site for customer com paint chip on cabinet, ordering cabinet. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (2 HOUR JOB) and 1 W10677266 (cabinet)"
OVEN KITCHENAID KOSE500ESS02 Arrived on site to test unit for unit not heating to temp. Test unit and found unit temp off set unit to 350 and unit only getting to 308. Replaced sensor test unit by heating to 350 and unit getting to 354 job complete. Showed customer how to do a calibration if needed.
DRYER MAYTAG MEDB765FW0 "Arrived to inspect dryer F4E1 error code.Customer stated they recently had a power outage in the area, that’s when the dryer gave the errors code.I checked all components of the unit and unit tested as designed.CODE CLEARED JOB COMPLETE"
WASHER WHIRLPOOL WTW4855HW0 "Arrived on site for washer making noises when in spin cycle. Customer stated that is sounded like coins in washer,. Performed diagnostics mode and ran manual spin mode, no abnormal sounds. Disassembled unit to gain access to tub. Found objects under wash basket (see SD-QuickPic). Assembled unit and tested. All tested good, no water leaks present."
RANGE WHIRLPOOL WFE505W0HS1 Arrived on site to replace glass door. Replaced glass test unit and unit test good no damaged found on new glass door.
OVEN WHIRLPOOL WFG320M0BS3 "Arrived on site for “light bulb not coming on” complaint. Inspected unit and found internal bulb blown. Removed and replaced bulb.
WASHER MAYTAG MVWX655DW1 Arrived on site and set washer into diagnostic cycle and found during agitation and spin wash plate is moving properly but tub is not. Removed wash plate and inspected tub and found hub is broken. Replaced hub and wash plate and washer is now operating correctly. No water leaks detected at time of service
WASHER WHIRLPOOL WGT3300XQ2 Arrived on site and quoted for gearcase overhaul. Customer declined offer and no concession available per CS.
REFRIGERATOR WHIRLPOOL WRF989SDAM00 Arrived on site for water building up in the floor of the fresh food section under the pantry drawer. I poured water in the drain pan and it did not drain from the fresh food section drain to the pan by the compressor. Inspected drain line at compressor and found it was plugged. This plug caused the fresh food section water to back up and it also caused the fresh food section drain line to freeze. This drain line is the wall and will need to be manually defrosted.
REFRIGERATOR MAYTAG MFI2570FEZ06 "Arrived on site for “fresh foods area has foods freezing in it” complaint. Inspected unit and found rc thermistor failing. Removed and replaced icemaker harness. Manually force icemaker fill. Unit is performing as designed. No leaks detected, at time of service."
WASHER MAYTAG MHW6000XW2 Arrived onsite for the washer with water leaking in the tub. I found the fill valve weeping. I replaced the fill valve and tested the machine. The unit is working as designed and there were no water leaks present at the time of service. Call complete.
WASHER MAYTAG MVWB765FW0 Arrived onsite for customer complaint of top load washer leaking from bottom. Tested unit and found drain tube in house backed up. Advised to have house drain snaked out. No other issues found. All water connections were dry at time of service.
WASHER MAYTAG MVWB765FW0 "Arrived on site for the unit is not working properly. Customer advised that the unit goes off balance and gives a LF error code. Tested the unit In diagnostics and received error codes F8e1 long fill, and F0e3 off balance. Found the dispenser tray is rusted on the left side and cause clothes to stain. The unit will need a new suspension, valve housing, and tray. Office will need to reschedule the customer due to unable to get any Internet service at their house.; ordrng 1 W10919352 (drawer) and 1 W11172234 (HOUSING)"
MICROWAVE WHIRLPOOL WMH31017HS2 "Arrived on site for “dented microwave door” complaint. Inspected unit and found small dent on microwave door. Removed and replaced microwave door
WASHER WHIRLPOOL WFW85HEFC1 "Arrived on site for unit door locked, found units drain clean found wl sensor gold, replaced door latch and tested good, no leaks on site"
REFRIGERATOR KITCHENAID KSC24C8EYY02 "Arrived on site for customer complaint of unit leaking, found clog in drain line, I removed the clog, unit tested good
DISHWASHER WHIRLPOOL DU800CWDB5 "Arrived on site for dishwasher not powering on. Per diagnostics and tested voltage going to timer control. Found 120 volts. Gained access to timer and found connector had melted to timer. Inspected sump and found signs of water leaking at sump housing. Found harness connector to motor had burnt as well , possibly causing timer failure. Unit was manufactured during 1997 and 98. Sump may not fit tub due to age of unit. Will return with wire harness, timer, sump and motor. Office to schedule appointment when ETA is available.; ordrng 1 3378766 (WIRE HARNESS ) and 1 SEENOTEANDSTICKYNOTE (SCH APT RETURN RECOMMEND TO REPLACE UNIT) and 1 WIREHARNESSTOMOTOR (HARNESS AT MOTOR ) and 1 WP3369011 (SUMP HOUSING ) and 1 WP8283457 (MOTOR ) and 1 WP8535365 (TIMER)"
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site for the unit has frost buildup in the freezer and ice will not dispense. Found the ice will not dispense from the door and also there Is frost buildup in the top section only. Found the unit will need a new ice chute and the auger. All water connections were dry at the time of service.; ordrng 1 W11098702 (door-ice) and 1 W11202789 (AUGER)
WASHER WHIRLPOOL CAE2745FQ0 Front panel is damaged. Office will need to reschedule with customer once part is received. Washer isn’t hooked up.; ordrng 1 W11112256 (panel)
DISHWASHER WHIRLPOOL KUDP01ILBS3 Arrived onsite to replace the previous diagnosed parts. I replaced the pump and motor. I tested the unit and it is working as designed. There were no water leaks present at the time of service.
OVEN WHIRLPOOL WOD51EC0AS03 Arrived on site to diagnose an oven that is not cooking at proper temperatures. Tested unit and found upper oven to low and lower oven to low as well. Contacted builder and had repair cost approved. Set calibration settings to account for temperature offset. Tested unit and found all is functioning properly at this time. Office to collect balance for repair from card on file.Svc/Lbr (179.99+tax)
WASHER WHIRLPOOL WFW6620HW0 "Arrived to inspect washer with NO power and out of balance.Attempted to start the unit and unit did not respond to my touch.Second attempt the unit powered up and began operating.Service tested the unit and unit tested as designed.I stood by and waited a full 25 minutes for customer to wash a load of towels and paid special attention to the final 3-4 minutes while the unit was in final high speed spin. The customer had a video of the last 3 minutes where the washed was shaking “horribly”. I never saw the unit preform any other than designed.I checked the tub, counter weights, blow tube, control for defective parts and found NONE.Shocks were in tact and door latch was fully operational at the time of service.All water lines were dry at the time of service.JOB COMPLETE"
REFRIGERATOR WHIRLPOOL WRF540CWHZ00 Arrived on site to diagnose a refrigerator that is not cooling. Tested unit and found start relay for compressor shorted out. Replaced relay and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
REFRIGERATOR ELECTROLUX FRT21G4W1 Customer thought that unit had a filter. Wants to cancel. Spoke with service manger (CS). Cancel ticket
UNKNOWN UNKNOWN 1.23E+12 Oil change
WASHER WHIRLPOOL WFW5620HW Samsung washer in home
OVEN KITCHENAID KOSE500ESS02 Arrived on job for complaints of no heat. Found the TOD open. ; ordrng 1 WP4449751 (thrmst-fix)
WASHER WHIRLPOOL WTW4855HW1 "Arrived on site for customer complaint of agitator being loose, found bolt had come loose, I added locktite to bolt and tightened, unit tested good."
RANGE FRIGIDAIRE FFGH3054US "Arrived on site for oven mounting bracket not installed and making noise when cooling fan turns on. Found cooling making humming noise. (Gained access to cooling fan and found not mounted correctly, not allowing fan to turn freely. Corrected fan and tested unit). From vibration sound from frame. Adjusted back panel and tested. Leveled unit. All tested good."
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site for the unit is making a vibration noise. Customer has a video where the unit is making a vibration noise. Tested the unit and found the vibration noise will go away if you push on the door. Found the copper lines are hitting the bottom panel near the compressor. Use the sealer pads to put around the copper. Tested the unit and the unit is working properly. All water connections were dry at the time of service.
RANGE FRIGIDAIRE FFEF3016TSC Arrived onsite for customer complaint of door oven door handle broken. Confirmed issues. Ordering handle and screws. ordrng 2 316433303 (screw)s and 1 5304520635 (HANDLE BLK)
RANGE WHIRLPOOL AGR5330BAB3 Arrived on site for the unit oven will not ignite. Remove the back panel and found unit is infested with roaches and it damaged the control board. Advise the customer that work or will not cover any parts or labor. Customer advised that they will be contacting the supplier. No gas leak present.
DRYER WHIRLPOOL WED4815EW1 Arrived on site for dryer making loud noise. Tested and inspected unit and found failed blower wheel. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for damaged parts found damaged Left side door,freezer door,nameplate,right side deli glide and middle freezer drawer wheel. Ordering all parts to correct damaged issues. ; ordrng 1 W10248555 (ROLLER) and 1 W10643690 (AXEL) and 2 W10737605 (SCREW)s and 3 W10737730 (RIVET)s and 1 W10815695 (DOOR L SS) and 1 W10815701 (FREEZER DOOR) and 1 W10847525 (SLIDE) and 1 W10847589 (CNOTE GREY ADAPTER) and 1 W10909682 (NAMEPLATE)"
WASHER WHIRLPOOL WTW4616FW2 "Arrived on site for washer not completing cycles. Tested and inspected unit and found failed control, capacitor and actuator. Removed failed parts and replaced with new. Tested unit and all operations are normal. Spoke with customer on use and care and practice for best performance. No water leaks present at time of service."
WASHER MAYTAG MHW3505FW0 "Arrived on site and found door is sagging, will need to replace hinge and bracket will bring back any plastic that might break during repair. No water leaks detected at time of service ; ordrng 1 W10626041 (handle) and 1 W10839743 (bracket) and 1 W11316776 (DOOR INNER) and 4 WPW10208398 (cap)s and 1 WPW10208415 (door hinge) and 1 WPW10424239 (door-outer)"
RANGE GE PT7050SF8SS "Arrived on site for customer complaint of oven being to hot, found unit was off by 10 degrees, I calibrated oven, instructed customer on how to calibrate, unit tested good.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "arrived on site to inspect ice maker not working. Upon further inspection, I found the ice bin full of ice. Iced that it was making ice just fine, they just couldn’t get any out of it. I checked the ice dispenser motor and found it not operating. Also, the FC LED was not working. I checked the fc door switch and found it not completely connected. Once I reconnected it, the motor came on. The customer agreed to the repair and I notified the office of the agreement and quote. No water leaks observed during serviceOrdering the FC LED, CNOTE-LSO, ; ordrng 1 CNOTE (LSO) and 1 CNOTE (OFFICE TO CHARGE CC ON FILE) and 1 WPW10515057 (light)"
REFRIGERATOR FRIGIDAIRE LFSS2612TE "Arrived on site for noisy unit, found ic maker jammed making knocking noise, replaced ice maker and tested good, no leaks on site"
WASHER MAYTAG MLG2000AWW Arrived on site for the unit cuts off when the selector switch is on hot in the wash cycle. Tested the unit and found the water temperature switch is defective. Also found the shocks on the unit are weak. Found the parts are discontinued and no longer available. Customer only paid for the service fee.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Arrived on site for unit door French flap not closing, when door opened, was able to removed and reset back on to mounts and tested good, no leaks on site"
WASHER MAYTAG MVWC565FW2 Arrived on site for unit not started my found latch faulty replaced latch and supplied latch was defective or used. Unit will need latch to complete. No leaks on site; ordrng 1 W11307244 (LATCH)
DRYER WHIRLPOOL WED4815EW1 Arrived on site for the unit will not turn on. Found the thermal fuse has no continuity. Replace the thermal fuse and tested unit. Unit is still not working. Replace the timer and the push to start button and the unit is working properly. Advice password to clean air vents every six months.
WASHER WHIRLPOOL MVWB755DW0 Arrived on site for the unit is making noise. Customer advised the noise will happen right away. Customer also advise that the unit is making a bird chirping noise. Found the unit will need a new gear case and a new inner basket due to noise. Advise customer that the parts are covered under the extended warranty manufacture and quoted the customer for labor $269.99 plus tax. Customer only paid for the service fee on the first visit. Advise customer the office will be contacting them to reschedule.; ordrng 1 W10811957 (spin basket)
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived to inspect refrigerator not cooling. Confirmed the complaint and and removed the drawers in the FF section and observed a huge block of ice behind the drawers. I ordered the UI, High voltage control and will return with the harness.Customer signed the refrigerator defrost waiver on this appointment.Customer rescheduled for Friday 4/26/19 . OFFICE TO CALL 24 hours beforehand so customer can began defrosting the unit.W11089931 UI panelW10843055 Control ; ordrng 1 CNOTE (PLEASE CALL 24-48 HOURS B4 APPOINTMENT SO SHE CAN DEFROST ) and 1 W10843055 (CONTROL HIGH VOLTAGE ) and 1 W11089931 (UI PANEL)"
WASHER MAYTAG MVWX655DW1 "Arrived on site to diagnose washer not spinning or agitating. Ran diags and error motor failure. Found a broken capacitor. Replaced, verified operation. Recalibrated. Verified no water leaks at time of svc call. Drain is secure. Customer had no email."
REFRIGERATOR JENN-AIR JFFCC72EFS00 "Arrived on site for the unit is not freezing or cooling. Tested unit and found the control board is defective. Replace the control board and tested the unit. Also found the door latch to the filter housing will not close. Will need to order the filter housing, door, and latch. Office will need to reschedule customer with the second appliance.; and 1 W10794369 (housing) and 1 W10895921 (cover-filt) and 1 WP2223877 (latch)"
OVEN WHIRLPOOL WOD77EC7HS01 "Arrived on site to replace control and panel, after replacing, unit tested good."
WASHER WHIRLPOOL MVWX655DW1 "Arrived on job to replace gearcase , cam, actuator and wash plate. After replacement ran calibration and diagnostics."
COOKTOP JENN-AIR JED4430WB02 "Arrived on site for the unit fan will not work. Tested the unit and the fan only works on medium and with the unit is set to low and will make a pop noise. Found the blower has shorted. Unit will need a new control, control tch, And a blower. Office will need to reschedule the customer.; ordrng 1 CNOTE (2ND APPLIANCE ) and 1 WPW10190396 (cntrl-elec) and 1 WPW10190398 (cntrl-tch ) and 1 WPW10338537 (blower)"
REFRIGERATOR WHIRLPOOL GI6SARXXF02 Arrived on site and tested operation. I found that the dispenser makes a hammering noise when dispensing but ice maker fills normal with no sound. Unit has failed valve causing issue. Installed new valve and tested operation. U it tests good and all water connections dry at time of service. Job complete
WASHER MAYTAG MVWB835DW2 "arrived on site to install previously diagnosed and ordered parts. At the previous service call I found the drain pump not operating properly and the gearcase made a loud grinding whining noise. I removed the drain pump, gearcase and clutch and tested the unit and it operated as designed. Customer advised that she noticed the warm water function was not working and was not reported at the last service call. When I tested the unit, the warm water was operating, but when I removed the water hose from the valve, I found they had a good amount of debris in the screens. I am ordering the valve and CNOTE-AUTHORIZATION. Office to schedule return service. No water leaks observed during service.; ordrng 1 CNOTE (AUTHORIZATION ) and 1 W11165546 (VALVE )"
REFRIGERATOR AMANA ASD2620HRW Arrived on site for cooling issue. Diagnosed failed compressor. Compressor . Customer will call back if they approve repair.
RANGE FRIGIDAIRE FPGC3077RSB "Arrived on site for customer complaint of front left burner not working, found faulty valve, ordering valve. ; ordrng 1 5304505690 (valve)"
RANGE GE JGBS30DEK2WW "arrived on site to inspect range oven not working. Upon further inspection, I found that one of t(e wire connections to the regulator was melted ad not connected good. I removed the connector and removed the melted plastic from the connector and reconnected and tested. Unit operated as designed. No gas leaks detected during service, job completed."
DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived on site for the unit is not draining. Tested the unit and found the unit will not drain. Found the garbage disposal still has the drain cap. Remove the drain cap and tested the unit. Unit works properly and all water connections were dry at the time of service.
M/W OTR WHIRLPOOL WMH32519HZ2 Arrived on site to test unit for no display. Test unit and found bad fuse. Replaced fuse test unit and unit test good job complete.
WINE COOLER JENN-AIR JUW24FRARS00 "Arrived on site for customer complaint of unit not cooling, found defrost timer had failed, I replaced defrost timer, unit tested good.
REFRIGERATOR WHIRLPOOL MBF1953DEE00 Arrived on site and tested operation. I found all functions working except for compressor. I found loose connection at start device. Corrected connection and found unit now cooling. Instructed customer of water supply line leaking at connections and recommended replacing water supply hose tuned shut off valve off due to leak. Job complete
REFRIGERATOR WHIRLPOOL WRS315SNHM01 "Arrived on site and found evaporator frost pattern is not complete, adjusted thermistor location, sent pic to CS and will need to have sealed system replaced. No water leaks detected at time of service ; ordrng 1 SF8404 (STUB) and 1 W10507884 (compressor) and 1 WP2188823 (evaporator) and 1 WPW10143759 (dryer)"
REFRIGERATOR JENN-AIR JS48NXFXDE01 Arrived on job for complaints of leaks from freezer door. Found the packing tape on top left corner keeping the door gasket from seal properly.
MICROWAVE GE JVM3160EF1ES "Arrived on site for u it to working after door switch replacement, replaced switches and found switch lever missing causing one switch to no engage, tech must have left on old int lock, Cust not home till after3pm; ordrng 1 WB03X10348 (lever switch)"
WASHER WHIRLPOOL WTW5000DW1 Arrived onnsite and replaced failed capacitor. Unit is now operating as designed. Unable to due full test due to no hookups in receiving.
DRYER WHIRLPOOL MEDB200VQ0 "Arrived on site to diagnose dryer not heating. Verified no heat. Found heating element open. Replaced and verified operations and temps. Informed customer of regular venting cleaning and fire hazard. Vibration sounds are completely normal.
COOKTOP WHIRLPOOL ACR4303MFB3 "arrived on site to inspect range cooktop coils. Upon further inspection, I turned the burners on and they operated as designed. Using a pot of water, tested the boiling of the front left and right rear burners and the water boiled like it should. I found service pointer #W11354284 which states that for the left front and right rear burner coils will show the inner or outer coils turning red. I advised the customer of my findings and took photo of the burners. I did not find anything mechanically wrong with this unit. Job completed."
REFRIGERATOR KITCHENAID KRFC300ESS01 "Arrived on site for door handle issue. Found damaged set screw behind door handle. Installed new set screw,reinstalled door handle checked door operation good ; used 1 WPW10661886 (SCREW) from stock"
MICROWAVE WHIRLPOOL WMH31017HS0 Arrived on site to test unit for unit tripping breaker. Test unit heated water for 3 minutes. Then heated water for 4 minutes and could not duplicate problem. Tenant said it happens when she put a steam bottle cleaner in unit. Found cleaner creating a lot of steam. Called tech line and they advised to cover the steam cleaner to file#7724673988
DRYER MAYTAG MEDB835DW4 Arrived onsite for customer complaint of of dryer shutting off mid cycle and not drying clothes. Tested unit and found no dryer venting goes up to roof. Found lint build up on roof causing drying issues. Removed dryer tube from dryer and tested. Found dryer heats as intended. Customer will need to have roof venting looked at. No other issues found.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for unit shutting itself off. During opening of doors u it would power off. Diagnosed faulty main control, installed new main control tested all door operations good unit no longer shutting itself off"
DRYER MAYTAG MEDB835DW4 Arrived onsite for customer complaint of of dryer shutting off mid cycle and not drying clothes. Tested unit and found no dryer venting goes up to roof. Found lint build up on roof causing drying issues. Removed dryer tube from dryer and tested. Found dryer heats as intended. Customer will need to have roof venting looked at. No other issues found.
RANGE GE JGRS21HED3WW "Arrived on site for unit not baking. Found igniter failed, replaced igniter and tested good, no gas leaks on siteIgniter
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "arrived on site to inspect refrigerator ice maker not working. Upon further inspection, using my jumper wire, I tested from points T to H and the unit began to harvest; however, it stopped during harvest and would not continue. I removed and replaced the ice maker and tested ad the unit operated as designed. No water leaks observed during, job completed."
REFRIGERATOR KITCHENAID KBFS22EWMS9 Arrived on site for freezer leaking . Found duck bill clogged closed . Replaced old drain with new drain kit .steamed drain tube . Removed ice . From bottom of freezer . Nomwater leaks detected at time of service .job complete
WASHER WHIRLPOOL WTW4950XW "Arrived on site and inspected washer and found drain pump connection on control board is not attached properly. After re-seating ran all functions in manual diagnostic cycle and everything is operating properly. No water leaks from connections at time of service, job complete"
RANGE WHIRLPOOL WEG515S0FS2 Arrived on site to test unit for damaged panel. Found scratched on panel replaced panel test unit and unit test good job complete.
DRYER AMANA NED4655EW1 Arrived to inspect dryer not working. Tested the unit and unit tested as designed. Customer advised the dryer now works.The dryer wasn’t powering on when she placed the call. No lint buildup observed at the time of service.Job complete.
WASHER MAYTAG MVWB765FW1 Arrived on site and installed new gear case and rotor. Tested operation and found unit working properly and all water connections dry at time of service. Job complete
WASHER WHIRLPOOL NTW4516FW3 Arrived to inspect washer not fill with enough water. Service tested the unit and unit tested as designed.There were no error codes at the ent of diagnostics test.Washer works as designed.JOB COMPLETE
REFRIGERATOR WHIRLPOOL WRS335SDHM00 Arrived on site for cooling issue. Found large gap on fresh food door seal causing moisture build up in fresh food compartment. Remolded fresh food door seal checked door seal good.
OVEN KITCHENAID KODE500ESS04 Arrived onsite for the door that open/closes loosely. Ms stated the upper oven cavity light stays on unless you push hard on the door. I found the door rubbing and hanging up on the wood door jamb trim to the right of the oven (see pics). I was with ms when she called the contractor and he stated he would get someone to plane the trim down. Ms stated the oven wouldn’t heat and I told the contractor it wasn’t getting L2 and he was calling the electrician. Call complete.
OVEN IKEA IGS505DS1 Arrived on site and replaced control. Unit is now operating as designed.
DISHWASHER KITCHENAID KDTM804ESS2 Arrived onsite for the dishwasher with water remaining in the unit at the end of a cycle. Ms stated the unit was not drying and water was puddling in the bottom after a cycle finished. I found that the machine was working as designed but there had never been any rinse aid put in the dispenser. I explained to ms that rinse aid needed to be used for the machine to function properly. Call complete. Call was added by CS after I left so it didn’t get signed.
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site for customer complaint of unit not heating, found heating circuit to test good in diagnostic mode, instructed customer to use sani rinse and extended dry. Unit tested good."
WASHER MAYTAG MVWB855DC3 "Arrived onsite for customer complaint of top load washer not cleaning properly. Ran diagnostics and found no error F0E3 (Off Balance). Manually filled unit and found unit agitates,drain and spins as intended. Customer also concerned about OXY settings as well. Removed an replaced water valve. Reassembled and tested. Valve now works as intended. Customer is unhappy with unit’s performance. Call WPL Techline David SR#774678118 and advised of findings. No other issues found. All water connections were dry at time of service."
WASHER MAYTAG MHW3505FW1 Arrived on site and found no drain symptom. Found drain filter clogged. Removed debris and lint. Unit is now draining as designed. All checks good. Advised customer on repair.
REFRIGERATOR KITCHENAID KRMF606ESS00 "Arrived to inspect leaking refrigerator.Confirmed the complaint and and disassembled the unit and found the unit needs an ice maker, dual valve and tube from valve to ice maker.Office to assist me in ordering and reschedule the appointment with customer.; ordrng 2 WPW10764668 (ICE MAKER )s"
COOKTOP WHIRLPOOL GLS3665RS01 Arrived on site and found left front burner barely igniting. I found orifice clogged with bubble solution missed while cleaning up from leak testing on previous visit. Removed orifice and cleaned. Tested operation and found unit working properly. Job complete
RANGE KITCHENAID KEBC101KSS06 Arrived onsite for the oven that the door gasket needs to be replaced. I replaced the door gasket. Customer paid over the phone and was not available to sign the ticket. Call complete.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onnsite and found unit not filling. No leaks when water entered manually. Replaced valve and found unit control will also be needed. Tested wire continuity harness not needed. ; ordrng 1 W11305308 (CONTROL)
WASHER MAYTAG MVWC565FW1 "Arrived on site for unit not starting, found latch faulty replaced latch and tested good. No leaks on site"
RANGE ELECTROLUX EI30EW38TSA Arrived on site and tested operation. I found that the convection fans are making a loud rattling noise when running and stop when door has opened. Inspected fans and found both have abnormal play in the drive shafts. Unit will require both motors and fan blades to repair; ordrng 1 139008504 (MOTOR CONVECT ) and 2 139009100 (blade)s
REFRIGERATOR WHIRLPOOL WRT318FMDM02 "Arrived on site for “leaking water from icemaker” complaint. Inspected unit and found crack in icemaker. Removed and replaced icemaker. Tested unit. Unit is performing as designed. No leaks detected, at time of service. If flooding occurs, again, please shut off water, but leave unit on. This allows tech to have better idea of where other water is coming from."
WASHER AMANA NTW4516FW2 "Arrived on site for “making loud thumping sounds while in operation” complaint. Inspected unit and found bent gearshaft and damaged basket. Ordering new basket. No leaks detected, at time of service.. ; ordrng 1 W10554251 (spin basket)"
DISHWASHER KITCHENAID KDFE304DBL0 "Arrived on site for unit not turning on,found 120v, found plug for control panel in to control board corroded , unit will need control panel and return with control board to complete repair, both covered under k-aid 5yr warranty. No leaks on site; ordrng 1 WPW10537349 (panel-cntl)"
DISHWASHER KITCHENAID KDTE254ESS2 "And on site to replace the lower spray arm, upper spray arm and the sump and motor due to the unit not washing dishes properly. Replaced all parts and tested the unit. Unit works properly and all water connections were dry at the time of service."
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site. Found front door locked and no answer on phone. Contacted office, waited 10 minutes. ; ordrng 1 SEENOTE"
WASHER WHIRLPOOL WFW6620HC "Arrived on site for fl error, found water valve not fully opening, replaced valve and tested good, no leaks on site. Advised Cust bigger loads better for balancing."
DISHWASHER WHIRLPOOL WDF330PAHB1 "arrived on site for the dishwasher not cleaning. Ran diags and verified motor fault error. Replaced motor, ran diags and verified operations., unit still under warranty, see pics. Verified no water leaks at time of svc call."
WASHER GE GTW460ASJ9WW "Arrived on site and tested operation. I found the gear case making a loud noise during agitation and a rattling noise while in spin. Inspected gear case and found oil leaking from seal onto cam and belt. Unit will need new gear case, belt and washer hub to repair; ordrng 1 WH01X27538 (BELT) and 1 WH02X10364 (washer hub) and 1 WH38X27335 (GEAR CASE)"
DISHWASHER KITCHENAID KDTE104ESS4 Arrived onsite for the dishwasher to replace the previous diagnosed parts. I replaced all three spray arms and tested the machine. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
REFRIGERATOR MAYTAG MRT118FFFE00 Arrived on site for refrigerator not keeping temperature in freezer and freezing food in refrigerator. Tested and inspected unit and found temperature issues in freezer and refrigerator. Found ice ball on upper right side of evaporator and very little frost pattern elsewhere. Called tech line and spoke with Ed and was informed it is likely a sealed system issue. Spoke with CS and was instructed to order compressor and evaporator. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 TJ90SF8404 (ACCESS VALVE ) and 1 W10507884 (COMPRESSOR ) and 1 W10836706 (EVAPORATOR ) and 1 W10843121 (DRIER )
WASHER MAYTAG MVWC415EW1 "arrived on site to inspect washer not operating. Upon further inspection, I tested in diagnostics and it showed error code F8E1-long fill. Cleared the codes and tested. No cold water came out again, same as last service. Removed the hoses from the valve and found a sandy substance in the cold valve screen. Advised customer that I would replace the valve this time, but they would need to contact someone to service the soft water system/water heater as if this issue continues, the customer would have to pay for parts/labor. Also found that the cold water valve at the wall is leaking so I advised the customer of my findings. Tested the unit after valve replacement and it operated as designed. No water leaks on the unit during service, job completed."
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for dishwasher not drying and not heating water. Ran diags, no error codes. Hester came on and all functions check out fine. Found no rinse aid is being used. Informed customer that rinse aid needs to be used, heat dry and high temp wash needs to be selected. Verified no water leaks at time of svc call."
REFRIGERATOR FRIGIDAIRE FPRU19F8RFE Arrived on job for complaints of boor noise. Made adjustments to door. Door bearing not seated correctly.
WASHER WHIRLPOOL WTW8800YW0 "Arrived on site for washer top rusted and causing rust stain on clothes. Performed diagnostics mode and ran automatic test cycle. Monitored operation, found all work properly. Found lid with major rust buildup. Service and labor $189.99 top frame $162.36 hinge $62.69 plus tax $34.24 total of $449.28. Disassembled top and installed new with hinge. Found lid separating. Contacted service manger on lid failure (CS). Will replace lid to no charge to customer. Office to schedule appointment when ETA is available.; ordrng 1 SEENOTE (SCH APT) and 1 W10842924 (GLASS LID)"
DRYER AMANA NED4655EW1 "Arrived on site for “broken door switch” complaint. Per my previous diagnosis, removed and replaced door switch. Unit would not come back on. Checked voltages and found ground to have power running to it. Recommend customer contact certified election for repairs. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy."
REFRIGERATOR WHIRLPOOL AFD2535DEW6 Arrived on site to diagnose fridge not cooling in ff section. Verified a defrost issue. Ohmed out heater circuit from board between Bn-Wh and got 30 ohms. Faulty main board. Replaced and verified operations. Verified no water leaks at time of svc call. Customer also know thT having fridge hooked up to hot water may damage fridge and cause issues.
RANGE FRIGIDAIRE FFEF3054TSH Arrived onsite to remove and replace cooktop from prior tech’s diagnosis. Removed an replaced damaged cooktop. Reassembled. Customer satisfied with new replacement. No other issues found.
REFRIGERATOR KITCHENAID KFIV29PCMS00 "arrived on site to inspect refrigerator with frost buildup. Upon further inspection, I tested temps in the FC=6 degrees and RC=41 degrees. I found ice buildup at the back of the ice maker housing, on the ice maker facia and under the ice bin door gasket. Also, the ice bin door gasket was badly creased and will need to be replaced. The customer advised that the ice cream was not hard. I found that the customer set the temps in the RC=33 degrees and the FC=-5 degrees. I set them back to factory settings 37/0 degrees. I found in service pointer #W10545061D that due to the icing issue with the ice maker housing and facia, I need to order the complete facia heater kit with ice maker housing adaptor (W10648070). Therefore, I am ordering the kit, UI with control and the ice bin door, along with CNOTE-AUTHORIZATION. Office to schedule return service. No water leaks observed during service.; ordrng 1 CNOTE (AUTHORIZATION ) and 1 W10648070 (heater) and 1 W10
DRYER WHIRLPOOL MEDB765FW0 "Arrived on site for customer complaint of door not closing, I replaced door, panel, hinges, and strike, unit tested good."
MICROWAVE MAYTAG MMV5208WS0 Arrived on site to test unit for unit not heating. Test unit and found bad magnetron and bad cap and diode.
OVEN KITCHENAID KEBC177KSS05 "arrived on site to inspect wall oven not heating. Upon further inspection, the customer advised that they used the self clean feature for the first time since moving into the home and it stopped heating. I removed the unit from the wall and tested the TOD and found it open. I checked all other components and all were good. I removed and replaced the TOD and tested the unit and it heated/operated as designed. Job completed"
REFRIGERATOR WHIRLPOOL GC5SHEXNT00 Arrived on site to diagnose fridge having a hot mullion and slightly high temps. Found condenser fan not working. 0 vac to the fan mtr. Control board needs replaced and fan motor winding also registering open. Customer to get AUTHO and reschedule with customer. Waiver signed before pulling fridge out. ; ordrng 1 W10124096(AUTHO) (FAN MTR ) and 1 W10823804(AUTHO) (control electronic)
DRYER WHIRLPOOL WED4815EW1 Arrived onnsite and adjusted the strike to repair door not closing symptom. Unit is now operating as designed.
RANGE AMANA AER6303MFS2 Arrived onsite for customer complaint of freestanding range getting error code F1E1 (Internal Board Error). Verified proper voltage coming to unit. Advised customer unit will need new control. No other issues found.; ordrng 1 W11297545 (cntrl-elec BLK)
WASHER WHIRLPOOL WFW92HEFU0 "Arrived on site for unit staying locked . Found dispenser is leaking and getting more soap in unit then called for causing sudsing issues . Ordering dispenser assembly . Part 172.44, labor 259.99. Total 432.43. Collected 109.99 cc w/ tax . No other leaks detected at time of service ; ordrng 1 W10862190 (dispenser)"
DRYER WHIRLPOOL WED92HEFU0 "No issues with dryer , was washer leaking . No charge"
OVEN KITCHENAID KEBS207BSS00 "Arrived onsite for the oven not reaching temp or maintaining temp. I checked all of the elements in the upper convection oven and the lower conventional oven. All elements homed out correctly. I tested both ovens when set at 350 degrees and found all of the elements cycling in preheat and working as designed. Both ovens reached set point, cycled, and worked as designed. The customer was using tin foil on the lower rack covering it completely and I explained how this will affect the performance of the ovens.
WASHER MAYTAG MVWB835DW0 Arrived on site washer leaking from dispenser. Tested and inspected unit and found failed inlet valve as well as issues with drawer. Removed failed parts and replaced with new. Tested unit and all operations are normal. Also instructed customer on use and care of unit. No water leaks present at time of service.
ICE MACHINE WHIRLPOOL GI15NDXZB2 Customer canceled service unit started working
REFRIGERATOR UNKNOWN HA10TG21SS "Arrived on site for customer complaint of unit leaking water into refrigerator section. Found air leak coming from freezer door not sealing, I adjusted the hinge of freezer door, unit tested good."
REFRIGERATOR WHIRLPOOL WRS325FDAM02 "Arrived on site for refrigerator with slow ice production. Tested and inspected unit and found issues with water valve and freezer temperature tested at 21° Removed failed valve and replaced with new. Called tech line and spoke with Dustin Was instructed to check frost pattern and air flow, frost pattern checked good and evaporator fan checked good as well. Noticed that freezer was very full, asked if that would effect air flow and temperature. Was made aware that is likely an issue and was instructed that have customer clean freezer out and not to have it overloaded. All operations are normal. No water leaks present at time of service."
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Arrived on site for loud noise and not dispensing ice. Found ice jammed in bucket gears,removed ice tested ice dispenser working. Found vibration noise from condenser coil. Adjusted condenser coil away from rubbing against cabinet enclosure"
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site for “not spinning or washing” complaint. Inspected unit and found capacitor unplugged and damaged. Removed and replaced capacitor. Tested and calibrated unit. Unit is performing as designed. No leaks detected, at time of service."
OVEN GE JT5000SF5SS Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
WASHER MAYTAG MVWC465HW1 Arrived to inspect washer making clicking type noise.Confirmed that noise during diagnostics mode just before spin.Removed and adjusted cam spring. Reassembled the unit.Unit failed to make noise in manual high speed spin. Ordering the following to complete the job.W11035747 gear-caseW10913953 ActuatorW10721967 Cam; ordrng 1 W10721967 (CAM) and 1 W10913953 (ACTUATOR ) and 1 W11035747 (GEARCASE)
COOKTOP WHIRLPOOL JGD8345ADB Arrived on job for complaints of knob not turning. Found left rear valve stuck. Will need to replace valve. ; ordrng 1 WP7502P384-60 (valve-brnr)
WASHER MAYTAG MVWC425BW1 Arrived on site to replace the control due to unit not working properly. Replaced the control and calibrated the unit. Unit works properly and all water connections were dry at the time of service.
OVEN JENN-AIR JGRP436WP02 Arrived on job to replace hinges and gasket. Found igniter too far from ground.
REFRIGERATOR GE HA10TG21SS "Arrived on site for customer complaint of unit leaking water into refrigerator section, found refrigerator door not sealing correctly, I adjusted door hinge, unit tested good."
MICROWAVE KITCHENAID KOCE500ESS05 Arrived on site and tested operation. Customer stated the door had to be slammed to get the lights to go off. I found the bottom right corner of the door was not hooked in placed. Removed door and seated properly. Tested operation and found door now closing properly. Job complete
WASHER MAYTAG MVWB835DW4 "Arrived onsite for the washer not filling with enough water. Ms stated that sometimes the unit has clothing coming out dry. I checked stored error codes and found an F3E2, F0E4, F0E3, & F5E4. I ran service test 51 twice and all test passed. I found nothing wrong with the inlet thermistor or the door latch. I went ahead and ran service test 52 to calibrate the unit again. I went over loading with the customer and explained about the overload error. The unit is working as designed. No water leaks were present at the time of service. Call complete."
MICROWAVE GE PEB7227DL1WW Arrived on site for door not opening on MW. Found service pointer on ge service web site RA01-19. Ordering new door and control panel . CS has ordered parts . Please call to set return visit .; O-emld tckt