Celia - Austin, TX
In home service
Mary - Leander, TX
A washer issue that needed parts changed and time was spent letting me know exactly what was getting done.
Michael - Smithville, TX
Ray - Georgetown, TX
Rosemary - Copperas Cove, TX
knowledgeable & timely , very professional explained his work and the repairs he made
Great service. Explained what was wrong.
Fara - Austin, TX
Mark - Austin, TX
Called on a Monday to report problem. Even with the pandemic, they were able to schedule a repair for 3 days later. Repairman came, fixed, and left. Dryer working fine now.
Jack - Austin, TX
All of the 5 Star ratings for these folks actually understate how good they really are. You can TRUST them!
Carol - Liberty Hill, TX
Albra - Taylor, TX
Quick, friendly service
Elida - Leander, TX
Professionally and knowledgeable
George - The Hills, TX
Very friendly and professional
Bill - Lakeway, TX
Keith - Salado, TX
Great service, tech was courteous and thorough
Blake - West, TX
Diligent, Thorough and Personable Service
Stephen - Round Rock, TX
David, was very personable yet very professional in researching the problem and finding resolution to the cause of our 17 y.o. GE fridge not cooling properly. He was persistent in finding the wiring map to the unit and testing out all the various parts. Turned out the root of the problem was the main control board - it was no longer communicating to the defroster, which created a wall of ice, restricting air flow. He came prepared by already having parts on hand which was a value-add in bringing the unit back to functioning properly and good as new. This is the 2nd time calling on Appliance Express. The first time was for our dryer - we were satisfied with the service provided then thus called this second time. Appliance Express is our vendor of choice going forward.
Charles - Cedar Park, TX
Did an excellent job
Deborah - Austin, TX
quick, knowledgeable and painless
Gary - Austin, TX
Les - Austin, TX
Timely and complete
Cliff - Horseshoe Bay, TX
Clean, with masks and shoe covers
Good staff, excellent work
Howard - Georgetown, TX
We have been very pleased with our experience with Appliance Express. We first used them last summer, just to order some replacement parts for our dishwasher. Our most recent experience was to fix problems with our washing machine. The office staff are courteous and helpful, and the service technicians are knowledgeable, timely, and informative. We just couldn't ask for any better than we have received!
Ron - Volente, TX
Service men were extremely polite and helpful
Leonard - Pflugerville, TX
David was very helpful and friendly. He explained many things that are not listed in the User Manual and gave advice on what to do and expect in the future. Beside testing the unit he corrected an installation problem. If needed I would ask for him to be the tech that visits my home. Thanks very much David!!! Since it was a Warranty Service I wasn't charged but the quoted service fee seems a little high for people living on Social Security. Maybe consider a Senior Citizens discount.
Turk - Georgetown, TX
I still haven't gotten a receipt.
Kevin Bell Repair of Whirlpool Cooktop
Cynthia - Austin, TX
Your service was top notch with respect to setting up the appointment, the fact that the technician arrived on time and in full safety gear, mask, booties, gloves, and his time efficient and expert repair. There were was little or no diagnosis involved since I related that we had a power outage, electricians had been here to repair wiring to under and over counter lights,and confirm that there was power to the stovetop. I was aghast at the bill for an approximate 40 minute repair, one wire and a new igniter. The labor charge was &179.99 Compared to a service charge of $50 And $144 labor charge for a journeyman electrician and $97.50 for an apprentice for 1.50 hours work each. They also purchased a photo cell and installed it for outdoor lighting during the 1.5 hours. They had already diagnosed the problem when your technician arrived. . While your representative explained the fee clearly and with great attitude, I still feel gouged.
Rose - Georgetown, TX
Wore mask and shoe covers. Great job making me feel secure as a senior. Tyler was kind, caring and very professional.
James - New Braunfels, TX
Service was on time and efficient!
Outstanding Service from Lou at Appliance Express
Joe - Lago Vista, TX
Lou and his assistant (Cayman) where very professional helpful in the repair of the washer.
Frankie - New Braunfels, TX
Cordell - Round Rock, TX
B - Round Rock, TX
The ovens were setting the time b themselves. Applicance express fixed them and did the necessary replacement, all while wearing a mask, gloves and keeping us safe
Kristin - Leander, TX
Very prompt - had their own mask and gloves and booties. Were able to fix problem and gave great suggestions (washer cleaning product)
Gary - Liberty Hill, TX
On time. Courteous, professional. If I would have read the user manual more carefully I could have solved the problem myself!
Barbara - Dripping Springs, TX
Jessica - Copperas Cove, TX
Very pleased came asap fix everything was a awesome company and the man even said hi to my one hundred year old grandfather
David - Harker Heights, TX
One doesn't expect that you're going to need your two month old dryer to be repaired. But, we did. The tech was on time, courteous, and efficient. I would definitely utilize Appliance Express again.
Yuliya - New Braunfels, TX
Excellent service! Noah, our service technician, arrived promptly as scheduled; evaluated the problem and corrected the problem and explained what the problem was.
Thanks for the help!
Kenneth - Georgetown, TX
Danny - Round Rock, TX
Great service , quick and precise.
Solved my problem quickly and efficiently
Becky - Georgetown, TX
Sharon - Horseshoe Bay, TX
fast and efficient
Christine - New Braunfels, TX
He came on time, was able to evaluate the problem quickly and fix it. I still don't know if what he did alleviated the problem. I need ice cream to test it and I don't have it now.
Steph Emery - Cedar Park, TX
Professional, fast, efficient, on time, washer works, and I'm happy!
Stone - Pflugerville, TX
Jane - Austin, TX
Mr. Morales had the needed replacement part and completed the repair promptly in a single visit. He also provided advice on an issue that was very helpful.
Just didn't care
Steven - Round Rock, TX
Repair was totally unacceptable and not representative of appliance express experience in the past.
Thomas - New Braunfels, TX
Robert was outstanding! One time and quickly resolved the problem. Thanks Robert!
Dawn - Burnet, TX
I am normally leery of purchasing extra warranty coverage on items but this one paid for itself and customer service, tech and time to get out was great.
These guys are so professional
Cynthia - Leander, TX
Every repair person that has been to our home is just ultra professional and helpful.
Refrigerator/freezer not cooling
Charles - Georgetown, TX
My refrigerator quit cooling and a lot of food was is question. I called Appliance Express early on a Monday AM and Paul and Emon were on site withing 4 hours. Fortunately, my problem was a common issue that he even had the part on his truck and was able to have me up and running successfully within 4 hours. In light of Covid -19, they had their masks and gloves on at all time. They are great.
Peter - Lakeway, TX
Great Service-Well pleased!
William - Wimberley, TX
Resolved problem & so happy he had part on truck that was needed to fix broken refrigerator. Only 1 trip needed to resolve the problem.
Good dignosis of problem and excellent results.
Bette - Red Rock, TX
We had a new refrigerator that was not cooling properly. The repairman arrived at the anticipated tme, was able to properly diagnose the problem very quickly and finished the job in a short amount of time. We are very pleased with the performance of the machine and the excellent results we received.
Fixed our Kitchen Aid Fridge
Mike - New Braunfels, TX
Service provider was able to diagnose our problem and had the necessary parts to fix it with just the one service call.
David - Georgetown, TX
VERY GOOD TECHNICIAN WHO UNDERSTOOD OUR PROBLEM AND BEGAN IMMEDIATELY TO CORRECT IT. DEFINITELY WILL CALL APPLIANCE EXPRESS IN THE FUTURE
Keith - Lakeway, TX
Paul - Buda, TX
Brandon is an excellent, competent technician.
Analisia - Georgetown, TX
Service was great!
Jeanie - Austin, TX
Kevin could not have been better. Totally satisfied.
Ashton - Manor, TX
Top notch. Called before and after
Stackable was her/dryer switch
Michele - Canyon Lake, TX
Was impressed with the first person who took our call. We registered our unit and they found it immediately. A technician was scheduled within 4 days out. I received a text confirmation. The day of I received an update on Robert’s ETA and he arrived on time. He was professional and inefficient. Overall I was very impressed with their actions backing up their warranty.
Randy - Salado, TX
Bravo! Excellent, Prompt Service
Richard - Austin, TX
Whirlpool Ice Maker stopped making ice. Called Appliance Express and schedule service call. Technician arrived on time, very professional and polite. Diagnosed the problem, had the part on his truck and job was completed in about 45 minutes. Second time we have used Appliance Express and will do so again in a heart beat. Thank you!
Sandra - Georgetown, TX
Great service! Helpful, knowledgeable, patient and very reasonably priced.
Don - Horseshoe Bay, TX
Very Well Done
Steven - Lakeway, TX
Outstanding service on our Freezer
George - Harker Heights, TX
Service Tech Alvin was outstanding in every respect - Courteous, professional and highly competent
Fixed problem a week after it should have been fixed the first time by previous tech.
Earl - Georgetown, TX
Chase did an excellent job.
Bait and Switch Pricing & 3 Different Techs Over 4 Weeks
John - Austin, TX
Appliance Express sent 3 different service technicians over 4 weeks for the same problem. Kevin (1st rep) replaced fuse but didn't run a comprehensive diagnostic. Fuse failed the next day. Brandon (2nd tech) said he knew what needed replacement, but the Office didn't put any parts in his truck. Brandon quoted "around $260 parts and labor." Richard (3rd tech) ran diagnostics, replaced fuse and fan, BUT HE CHARGED $366!! $100 more than Brandon said for exactly the same repair. And Richard NEVER GAVE ME AN INVOICE! Very poor service and extremely disappointing customer experience.
pricey,but great service
Pat - Leander, TX
Linda - Buda, TX
Communication was great easy to setup service
Fridge Area not cooling
Danny - Georgetown, TX
Problem was fixed as far as I can tell. It took a week for someone to service. I don't have a 2nd fridge. Spending $2K for a fridge I would expect it to be more reliable. On had this unit for 3 years.
Linda - Killeen, TX
Lucia - Austin, TX
Quick service and explained how to unlock
James - Del Valle, TX
Scott and his helper were very efficient and thorough. And very careful during this pandemic. Just wish I knew if I should have replaced my range instead of repairing it since it was so expensive. Thanks, I will definitely call you in the future should Ineed a repair service.
Scott - Austin, TX
Shannon - Austin, TX
Technician was very knowledgeable about dishwasher being serviced. He provided good insight and recommendations for usage. Price for service fee & labor seemed high.
Very professional service
Kelly - Austin, TX
Jacob called in route and showed up on time. He was kind and professional. He dignosed the issue, repaired and replaced the ice maker. Well done!
Bobby - Taylor, TX
He replaced the ignitor. Shortly after he left, I made something and then it stopped working again. I was not happy and now have to wait another week for an appointment. He was a friendly guy but I'm just wondering if more than the ignitor was faulty.
Efficient and convenient
Steven - Austin, TX
Kathy - Austin, TX
Kevin provided excellent service. He was thoughtful, informative, helpful and a pleasure to meet. Assuming he is representative of all your service people, I highly recommend Appliance Express. Thank you.
Jeff - Hutto, TX
Our rep was knowledgeable and very professional.
Carolyn - Austin, TX
Charles - Kingsland, TX
Knew exactly what to do. Maintained appropriate social distance and completed job quickly.
Sanda - Austin, TX
Great job. Service person was very knowledgeable quick service
Wanda - Spicewood, TX
Kristi - Spicewood, TX
Problem was diagnosed quickly.
Excellent communication with great customer service
Hammad - Cedar Park, TX
Jennifer - Cedar Park, TX
Helen - New Braunfels, TX
Noah did a great job replacing the mother board on the oven/microwave. He was prompt and courteous, and very knowledgeable about his replacement job.
Betty - Taylor, TX
Andy was an excellent service tech. He was quick and efficient.
Suzette - Manor, TX
The 2 guys that came to work on my dishwasher were very kind and exceptional at their job. I received helpful information on what can cause problems and prevent my appliance from working correctly and how to keep it in tip top shape.
I got my money’s worth!!!!
Bernadette - Belton, TX
Al did an amazing job cleaning & fixing my Electrolux dryer! He showed me what was wrong & gave me great service tips! Yes- I will reach out to him & recommend him for these technical services! Thank you sooo much!
Jay - Leander, TX
Lou Soldan was here right on time and did a great job. He and his partner were extremely professional and courteous. We have not had time to completely test our Maytag washer but our problem with having no hot water appears to be fixed. I would recommend Lou and Appliance Express. Thank You.
Paula - New Braunfels, TX
Cynthia - San Marcos, TX
Noah was patient, explained everything and very professional.
Elizabeth - Round Rock, TX
Round Two, hope this works
Ray - Lorena, TX
The tech was great, unfortunately the original icemaker didn't last and neither did the second one. Not the techs fault and he took care of it in a timely manner.
Don - Georgetown, TX
Great service, great attitude. Will highly recommend!
Carolyn - Austin, TX
In such a time of stress as this pandemic, this technician was A-1 perfect in observing protocol. He was also proficient and eager to answer customer questions. I made sure I have two reference cards to hand to a friend looking for service.
Kandi - Kyle, TX
CAN'T COMMENT ON THE PRICE, NEVER HAD SERVICE REPAIR DONE ON A REFRIGERATOR BEFORE.
Beverly - Lago Vista, TX
Excellent service, unable to repay due to lack of parts.
Margo - Austin, TX
Wanda - Spicewood, TX
Was on time. Knew what to do to correct problems Was in and out quickly
Keith - Austin, TX
I was not at the house at the time of repair, but was kept in the loop via phone calls. Tyler did great.
Excellent service and great follow up
Richard - Leander, TX
On time and fixed as ordered. Highly recommend
James - Round Rock, TX
Zandra - Austin, TX
Each service person was polite. The frustration is with warranty work requirements by Frigidaire. This caused there to be 5 service calls to repair the few months old appliance. During the COVID pandemic. Horrible!!
Amy - Woodway, TX
Overall, the technician is pleasant. However, he did not fix the ice machine. The company will not send anyone here till the following week when they should have someone over to fix it the next day.
Terry - Cedar Park, TX
It was a great and smooth service call.
Laura - Round Rock, TX
Great Service Teck
John - Austin, TX
MC - Harker Heights, TX
Al Rhoden was a professional in all ways. He quickly diagnosed the problem and fixed it. He even sanitized his work area before leaving! I am sorry that it took 5 days to get an appointment to get the oven fixed.
Chris - Austin, TX
Douglas - Austin, TX
Suzette - Killeen, TX
Our technician was super! Arrived within the time frame scheduled. Wore gloves and a face mask which made feel so much better about having in-home service. Fixed the problem promptly and professionally. Couldn’t have been any better!
Prompt and Professipnal
George - The Hills, TX
Kelly - New Braunfels, TX
Great service. Very friendly over the phone and technician was very courteous, quick, and did a great job!
Great service. Knowledgeable representation. Quickly fixed issue.
Pat - Austin, TX
Service tech was actually early and very efficient. Completely Repair and explained problem.
Ruben - Kyle, TX
Very good service
Gigi - Georgetown, TX
The serviceman arrived in a timely fashion; was courteous; informative and took care of the repair work promptly. The only reason I gave 4 stars is because I thought the cost was rather steep.
Paula - San Marcos, TX
Estelle - Liberty Hill, TX
Fast and great Warranty Service
Holly - Bastrop, TX
Andy was fast and knowledgeable. Once I explained to him what was going on he knew exactly what it was.
On time and fixed the problem quickly.
Debbie - Austin, TX
Benjerman - Harker Heights, TX
Angel - Del Valle, TX
Good service technician
Response time was excellent
Jack - Georgetown, TX
Our large refrigerator quit working. We lost our food that was in there. I left a voice message with Appliance Express that night and they were out the next morning. I needed a new compressor which they had to order. They quickly installed the compressor and I was up and running again.
Great service--very informative
Jacob - Kingsland, TX
These guys taught us alot about how to care for our ice maker.
Nina - New Braunfels, TX
Even though our water for the dishwasher was off, Noah was gracious. We're not experts so we had no idea the water was off. Thank you Noah!
Rebecca - Marion, TX
Your technician Noah was very helpful and courteous.
arrived on time, good job
Mike - New Braunfels, TX
Your tech got there on time as scheduled and did a good job. The only thing was he did not replace the plastic cover for the light on the microwave. he replaced the damaged filter / screen and light bulb. still missing cover for light.
Below Average Experience
Samantha - Spicewood, TX
I bought 4 major appliances (washer, dryer, French Door Refrigerator and Top Freezer Refrigerator through Home Depot. When I purchased end of March everything was in stock and set to deliver April 2nd. I purchased a new home that did not have any of these appliances and had no back ups. I received a call April 1st that the Top Freezer Refrigerator was out of stock and would not be delivered until end of April. That was fine as this was going to the garage. I confirmed with the representative that the other 3 appliances would be delivered as scheduled on April 2nd. She confirmed. Hesitant that this was actually the case I called Home Depot and they confirmed my entire order was to be delivered April 20th!!! The Home Depot Rep got on the phone with Appliance Express and arranged a partial delivery. Delivery on April 2nd. The two men delivering the appliances seemed very annoyed with each other and did not work well together. It showed the lack of communication as they dented the front drawer of my French Door Fridge after banging it off my counter tops and they ran the back of the fridge into my banister. Luckily no damage to my home but I am now awaiting a replacement fridge. I hope the next two deliveries (replacement fridge and outdoor fridge) will be more efficient and a better experience.
Great customer service
Olivia - Nolanville, TX
Jennifer - Lakeway, TX
Reliable top notch service
Awesome service, very happy customer.
Rachel - Austin, TX
The guys were fast, prepared and efficient. I will use them again.
Wonderful and efficient service.
Leonard - Austin, TX
Considering the pandemic I was very nervous about having a service person show up in my house. But after Kevin arrived in full gear...face mask, etc. my nerves were put at ease. We spoke to him through a closed door and he efficiently found the problem and fixed it. Thank you! There’s no way we could have survived without our washing machine!
Great service and timely repair
John - Granger, TX
Susan - San Marcos, TX
Appliance express was very organized and professional. Brandon was on time and completed the job quicker than we expected. We appreciate your help.
Fast, Efficient, and Courteous
Dave - Leander, TX
Barbara - New Braunfels, TX
Although I had to place another service call, we got the problem solved! Noah always displays a courteous demeanor and great customer service.
Knowledgable, efficient and polite service.
John - Round Rock, TX
The service call was to replace the compressor in my refrigerator. Techs were on time, worked efficiently and were very pleasant to deal with.
great service and timely.
Nicole - Austin, TX
Both times, the technician called to let me know he was on his way. I was happy to have my dishwasher fixed. All my questions were answered also.
SC - Georgetown, TX
The technician was timely, knowledgeable and professional in his demeanor.
Efficient Friendly, Knowledgable, Service
Mark - Crawford, TX
Representative arrived as scheduled. Was friendly, and instead of assuming what the problem was, called the manufacturer's help desk to confirm. The repairs were made. The technician had the parts on his truck, so we didn't have to wait additional amount of time for the parts to be ordered and installed at a later date. The microwave repairs were completed and we have not had any additional problems since. Thank you.
Excellent service as usual
Mark - Dripping Springs, TX
Microwave issue was repaired quickly by technician who had the correct parts.
Sylvia - Cedar Park, TX
The gentleman that came out was great.he was very knowledgeable about whirlpool. Paul new what to do as soon he got our home. Also he covered up and had gloves and shoes covers on , he was very cautious about the service call .
job well done
William - Georgetown, TX
took three trips but they got it fixed
Pleased as always
Steven - Elgin, TX
Cindy - Austin, TX
We don't want anyone except Clif coming to our house! He's the best!
Friendly Efficient Service!
Wendy - Leander, TX
Amid our current world circumstances, I am so grateful I got a refrigerator warranty service appointment so soon after my compressor was going out. The technician offered excellent customer service and quickly identified the problems my refrigerator was having and fixed them in under 2 hours. My foods were saved. Great customer service. Very happy.
Maria E - Lockhart, TX
Excellent service, as usual
Michael - Round Rock, TX
Appliance Express is always professional, courteous, and efficient. Thanks!
Awesome service. Knowledgeable Tech.
Leah - Hutto, TX
Suzannah - Austin, TX
Convenient & Timely
Jen - New Braunfels, TX
The appointment was quick, and the technician was great. Thank you!
Ken - Leander, TX
Responded quickly to our service call. Knowledgeable. Efficient. This was warranty service. We'll certainly use this company regardless of warranty going forward.
nice and fast
Katerina - Manor, TX
Andy was super nice and helpful and fast. What more can you ask for?
Mt - Kingsland, TX
On time, great service, very knowledgeable.
Brandon was very proffesionable
Paul - Canyon Lake, TX
My experience was great and I would recommend themm to e anyone
Greg - Cedar Park, TX
Ronald - Kempner, TX
He showed us we didn’t have a problem with the washing machine but with understanding the written information that came with the appliance. the printed instructions didn’t give information that would have helped us and prevented the service call. Lacking instructions we needed.
Technician - Leo Cantu
Edward - Austin, TX
Leo has been to our home for various kitchen appliance repairs. He is a true professional and extremely knowledgeable on how to fix a particular problem. Very inventive in finding a solution.
Cordell - Round Rock, TX
Service man replaced the box that holds the ice. But It still do not come out of the frig whenever you try to get ice out.
Yashica - Georgetown, TX
Timely and professional.
Todd - Woodway, TX
He was courteous and mindful of what we are all going through right now. He was quick and got me taken care of.
Great, knowledgeable services
Kim - Waco, TX
John came to our home twice and each time he was courteous and knowledgeable. He explained what he was doing and never kept us waiting.
Judy - West, TX
Jon, was on time and found problem and fixed, ran a cycle. Problem was a manufacturer problem with door latch and was that when we bought it. there was no charge because it was a manufacturing problem
Ken - Round Rock, TX
The technician was very respectful and cordial. Awesome job!!!!
Mary - Austin, TX
Tech came as scheduled, called prior to let us know timeline, repaired washer, great service!
Fast, friendly, but bare minimum
Cass - Austin, TX
They're a great service but they tend to do the bare minimum. I usually have to stand there and ask questions to get them to investigate issues deeper.
Julius - Austin, TX
Prompt excellent service
Great service, even during the panademic
Allen - Round Rock, TX
Paul did an excellent and thoroughly professional job (as always). Fridge is working the best it has in years!!!
Judy - Georgetown, TX
Al was very professional and explained everything he was doing in the process of installing my new fridge door. He prepared his work area, he made sure he handled my new door with great care so he would not scratch it in anyway. He cleaned his work area when he was done. Just absolutely a GREAT asset to Appliance Express.
Quick and Informative
Brenda - Austin, TX
It only took less than 10 min. for Kevin to discover what had happened to make my washer stop responding. He then took me through how to keep the problem from happening again and he was very thorough.
Tina - Georgetown, TX
Al arrived on time, ran diagnostics, had the part on the truck and installed the new part within 15 minutes. He answered all our questions and gave us a few tips on using the clothes washer. This was warranty work as we purchased the washer 7 months ago. Appliance Express was very easy to work with in setting up the apptmt.
Charles - Georgetown, TX
Nancy - Buda, TX
Jacob was professional, personable and installed the 2nd ice maker quickly. I highly recommend him and your company. Rest assured I will be calling upon your company in the future when needed.
Mathilde - Buda, TX
Velvet - Killeen, TX
Kobi - Pflugerville, TX
Very quick work and great customer service.
Great service! Ahead of schedule.
William - Austin, TX
Brandon called about an hour before he was supposed to arrive. Said he was in the area, could he come early. He was done with our dryer before his scheduled arrival. Dryer is like new!
Great service rendered
Will - Liberty Hill, TX
Joshua - Austin, TX
Luis was wonderful — very professional and friendly. Excellent service from the whole team answering questions and getting this scheduled for an urgent issue. Thanks!
Rick - China Spring, TX
Technician called before arrival and was very efficient. Very pleased
Tommy - Killeen, TX
The technician from Appliance Express did an outstanding job with resolving the issue with my dish washer.
Mapgeek - Georgetown, TX
Lou and his assistant were on time, were very professional and friendly.
Michael - Marble Falls, TX
Proper diagnosis of the problem requiring a freezer door replacement under warranty!
Dana - Austin, TX
Tyler was on time, quick, polite, friendly and extremely efficient in other words a true professional and credit to his employers
Larry - Austin, TX
Tyler was great. He really knows what he's doing. I requested him and only him to come by the house. If you want the job done right, request him!!!
Sharon - Leander, TX
I worry and hope that your company provides their technicians with a Mask to wear into our homes!!! You are putting your employees at such unnecessary risks if you don’t take that step NOW.
We have always had excellent service from Appliance Express! James is so very knowledgeable and experienced.
Henry - Horseshoe Bay, TX
We were happy to see James In protective gear! He is so polite and knows his appliances. He explains what he is doing and we appreciate that.
Friendly and Professional Service
Clark - Austin, TX
Scott came out to fix our Maytag dryer and I couldn't be happier with the service and experience. Everyone at Appliance Express has been friendly, honest, and professional.
Reid - New Braunfels, TX
Warranty work done well. Had to wait 1 week and then tech fixed it in less than an hour. Good job.
Julia - Canyon Lake, TX
Al did a great job,very professional, courteous and well knowledge
Hector - Harker Heights, TX
Great service, covered under Whirlpool warranty.
Nikhil - Round Rock, TX
Very experienced professional. Arrived on time, he had everything needed to repair my dishwasher and as I had purchased extended warranty via Whirlpool, all the fixes were done for no cost to me. I will highly recommend Appliance Express for oven and dishwasher repairs as I have personally used these services.
DISHWASHER KENMORE 665.17383N710 Arrived on site and tested operation. Found rain line clogged. Removed obstruction and tested. Unit tests good. Job complete
DISHWASHER WHIRLPOOL KDPM604KBS0 "Arrived on site to inspect washer dishwasher for not cleaning, upon inspection found the dishwasher working to specs, all functions worked, pump and drain worked, heating element worked. Instructed customer on proper use. Complete"
DISHWASHER MAYTAG MDBD820AWB Arrived onsite for the dishwasher leaking water. During testing found that the water is leaking from the door. Replaced door gasket and it did not resolve the issue. Further testing and found that the door was off its hinge causing the leak. Put door back on its hinge and leak is gone. Dishwasher tested good and no leaks detected complete
OVEN WHIRLPOOL WOS51EC0HS02 Arrived on job for complaints of damaged vent. Confirmed damage and ordered replacement parts. ; saved tckt
WASHER MAYTAG MVWB855DC3 Arrived on site for washer that was leaking water when in use. Upon arrival I ran a diagnostic check but could not get any error codes indicating a software or hardware issue and after running test one through 14 in the test cycle I could not find a leak coming from anywhere on the washer including but not limited to the washer inlet valve drain pump circulation pump hoses etc. At this point I was noticing that the cold water shut off behind the washer had a split in it and fed one cold water line to the dryer and upon further inspection the dryer I found that the Water steam inlet valve for the dryer was leaking from the plastic nozzle inside of the drum and had been steadily working this entire time causing water to pull up under the dryer and then go to the washer which is why the customer saw the washer itself is leaking. We will need to return with a new steam and leave valve as well as brass nozzle etc. for the dryer in order to prevent leaking from gett
REFRIGERATOR WHIRLPOOL WRT138FZDM00 Arrived on site for sealed system repair. I inspected the unit and work area. I hooked my gauges up and found the unit low on refrigerant. I found no UV dye in the back of the unit. I put a measured charge into the unit and found the compressor building pressures as designed. I left the unit on. I am ordering the freezer evaporator to complete the repair. The office will schedule for a sealed system.; ordrng 1 SEALEDSYSTEM (SEALED SYSTEM ) and 1 W10836706 (EVAPORATOR )
RANGE WHIRLPOOL WFG320M0BS3 "Arrived on site ,replaced control . Oven is not igniting and preheating . No gas leaks detected at time of service. Job complete"
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site to install previously diagnosed and ordered parts. Due to the defrost thermistor not reading and neither the hv control nor the UI reading the thermistors, I removed and replaced the FC evap motor/harness, hv control and UI and tested the unit. FC evaporator began to form a good frost pattern. In diagnostics test #7, I changed the defrost time to 02-basic defrost time. Checked the drain tube at the back of the unit and found it clogged. Removed the tube and cleaned it out and once reinstalled, I sealed it with manufacturers approved silicone. No water leaks observed at the end of service, job completed."
OVEN WHIRLPOOL WOD51EC0HS01 Arrived onsite for oven not operating stopping on bake. Upon arrival found unit was not reading console correctly and control was not operating correctly in random with console. Ordering console and control.; ordrng 1 CNOTE (TO REQUESTED ) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11297709 (CONSOLE)
REFRIGERATOR WHIRLPOOL WRF555SDHV03 Arrived on job to replace previously diagnosed parts. After replacement test operation and no air from damper. No leaks detected at time of service.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Arrived on site to install previously diagnosed and ordered part. Due to the left door liner being badly warped, I removed and replaced the door and transferred parts from the old door to the new and tested. Unit is operating as designed. No water leaks observed during service, job completed."
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite for refrigerator with water leaking from the top of the unit. Upon inspection I found the ice maker full of water and every time it would dispense into the ice maker it would pour water out of the front. I also found a good amount of frost build up inside the FC bins and FC roof. I ran a diagnostics test on the IM and it showed a E5 error indicating a failed IM thermistor. I accessed the drain tube in the back and found it separating from the frame allowing air to seep in. I corrected the gap. I am ordering a ice maker and adapter kit via service pointer to remedy the ice maker issues.Adapter (W10864519) ice maker (W11294907) ; ordrng 1 W10864519 (adapter) and 1 W11294907 (icemaker)
DISHWASHER MAYTAG MDB9959SKZ0 "Arrived on site and inspected dishwasher and found saved error code F8E4, ran through all diagnostics and everything checks good, started a normal cycle and it is progressing correctly. After clearing error code dishwasher is operating normally, reported customers experience to tech line 7729261683"
DRYER LG DLE3733S Arrived on site to diagnose a dryer that is not heating properly. Tested unit and found coil and heating element failed. Replaced heater assembly and tested unit. Found all is functioning properly at this time
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site to diagnose an oven that has a panel not responding to use your input. Tested unit and found lights not operational yet panel registering press. Reset panel at breaker and performed factory reset through diagnostics. Tested all parts and components and found all is working properly at this time.
REFRIGERATOR WHIRLPOOL WRT541SZDM00 "Arrived on site and inspected refrigerator and found gasket is still closing properly, there is no condensation buildup at this time. Removed evaporator cover in freezer and did not find any excessive frost buildup, evaporator drain is clear, ice production is good, there is no frost buildup inside the return airs. Evaporator fan is running normally. took pictures. apartment resident is fixated on the spacing at the bottom of right hand side of door where gasket was reheated/corrected on previous visit. Took pictures of gasket spacing but it is still closed. Explained this is not a problem as long as gasket is seating. No further repair is needed at this time, there is nothing wrong with this refrigerator it is operating normally."
OVEN WHIRLPOOL WOD77EC0HS01 "Arrived on site to inspect oven for demo mode, upon inspection found the the oven was in demo mode, reset all settings and tested. All functions returned. Complete"
DISHWASHER GE GDF620HSJ5SS Arrived on site to replace manifold and motor and clamp an replaced all parts test unit and unit test good no leaks present at this time job complete.
COOKTOP WHIRLPOOL JGC3536GS01 Arrived on site to diagnose a cooktop with burners that will not ignite. Tested unit and found breaker tripped. Reset breaker and tested unit. Found all is functioning properly at this time. Advised homeowner that appliance manufacturers do not recommend GFCI or AFCI circuits as they may trip when using appliances.
REFRIGERATOR WHIRLPOOL WRS325FDAB06 "Arrived on site for refrigerator not dispensing water. Removed water filter and tested water dispenser and water dispenser worked properly, Found water filter is not one recommended by whirlpool. Instructed customer on this and on use and care and practice for best performance. No water leaks present at time of service."
DISHWASHER WHIRLPOOL KDTE234GPS Arrived on job for complaints of smell. Found that an extra piece from installation was still in washer caught underneath heater. Removed and tested.
REFRIGERATOR WHIRLPOOL WRF757SDHV00 Arrived on site to replace icebox controls. Replaced both controls and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
WASHER WHIRLPOOL WTW7500GC2 "Arrived on site for customer complaint of unit not filling, found error codes F3e2 f8e1 f0e3 f2e1, found hot water not filling, did not have part at time of service, ordering housing. ;
OVEN WHIRLPOOL GGE388LXS01 Arrived on site for oven temperature issues. Preformed temperature test and watched high and low swing cycles and found all operations are normal. Instructed customer on use and care and practice for best performance. No repairs are needed at this time.
OVEN KITCHENAID KOCE500ESS11 Arrived onsite for wall oven showing a F3E3 erro code for meat probe issue. Upon inspection I found the error code stored in the unit. Via techsheet I accessed the ACU and tested points P3-3 to P3-4 and got a resistance reading of 10.4k ohms when zero ohms or no resistance is needed for a proper functioning meat probe harness I spoke to techline and they recommended replacing the meat probe harness. I am ordering the probe harness (W11220388) techlines SR#7729265942. .; ordrng 1 W11220388 (jack-probe)
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site to replace light and light transformer. Replaced parts test unit and unit test good job complete.
RANGE KITCHENAID KSDB900ESS1 "Arrived on site to install previously diagnosed and ordered part. Due to the display digits fading, I removed and replaced the display and tested. Unit is operating as designed. No gas leaks detected during service, job completed."
WASHER WHIRLPOOL WTW5105HW0 Arrived onsite for washer making loud screeching during spin. Upon arrival put unit into diagnostics found no error codes. Spoke with customer and found failure was intermittent. Took lid off and found that unit was not balanced correctly likely causing spin to rub agains tub during heavier cycles. Fix and rebalanced. Tested in diagnostics 5 times with High spin. Found unit tested good. Job Completed.
RANGE FRIGIDAIRE FEFLMC55GCA Arrived on site for range that was not allowing the upper oven to turn on at all and was giving an F 30 Error code. Upon arrival I ran a diagnostic check but couldnt get any other errors to show up I then checked the omer existence of the oven sensor that was being indicated as faulty by the diagnostic check but found that it was roaming at 1.12 ohms which is a safe range for the oven since itll be up by then did a factory reset on the oven and was able to clear the code and found the oven is not functioning as designed and preheating to 350 as needed I informed the customer that if this issue were to happen again we would need to order the main control as well as the oven thermostat sensor but as of now they can go ahead and use the oven when they need. Call complete
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site to inspect oven for not working correctly, found the upper console with no sounds, restored factory settings and all functions returned. Complete"
DISHWASHER FRIGIDAIRE FGID2466QF5A Arrived onsite for unit making the sink backup with dirty water. Let customer know that as long as the water is draining from the unit properly. The water coming up the sink is more of a plumbing issue or something stuck in the drain of the sink causing the water to come up and drain slowly. No issues at this time. Job complete
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to inspect fridge for not making ice, upon inspection found all parts of icemaker working correctly, spoke with tech line Sr # 7729218786 and found the back icemaker ducts had been collapsed.
RANGE WHIRLPOOL WFE525S0JS0 Arrived on site to inspect oven for broken handle. Ordering correct parts to repair door. Office to reschedule ; ordrng 1 W10480830 (SCREW ) and 1 W10746435 (RH COVER) and 1 W10746436 (LH COVER) and 1 W11241393 (COVER)
REFRIGERATOR GE CFE29TSDBSS "Arrived on site for refrigerator not cooling at all. Inspected unit and work area. Gained access to control and compressor . Found compressor not running. Measured pulsating DC voltage from quick to inverter and found 3 to 4 volts. Measured compressor windings and found within range. Found bad inverter. Completely removed inverter and when adjusting access valve to remove inverter copper line cracked. When assembled unit cooling disconnected from 3 way valve. Will need to replace valve. .; ordrng 1 WR86X10094 (3 WAY VALVE)"
MICROWAVE WHIRLPOOL WMH32519HZ3 "Arrived on site for microwave popping breaker . Found outlet is bad , open neutral. Breaker popped from tester . Did find on microwave 20a fuse had blown . Replace fuse with truck stock . Plugged microwave into another out let . All checked normal . Heated water to spec. Also had fan and lights on during heating . No issues with microwave. Recommended to have electrician look at breaker and outlet . Job complete ."
WASHER MAYTAG MHW5500FW At onsite for washer not draining correctly. Upon arrival found no error codes. And that drain was working as designed. Found that detergent hose was kinked. Trapping and releasing water into unit after wash cycle. Fixed and realigned hose. Tested unit unit tested good no signs of leaks during service. Job completed.
OVEN WHIRLPOOL WOS51EC0AS03 Arrived onsite for oven not heating past 250. Upon arrival set oven on bake for 400. And tested found unit operating as designed unit heated and had its fluctuations between temps high and low 3 times and tested averaging 400. Unit had no error codes and is operating as designed. Job Completed.
REFRIGERATOR FRIGIDAIRE LGUB2642LF3 "Arrived on site to install parts to resolve no water being dispensed. On removal of unit to install new reservoir, found back of the unit was completeLy rusted out and created a huge hole in the cabinet, which was frozen over and created a huge chunk of ice in the back of the unit.
REFRIGERATOR WHIRLPOOL WRF757SDEM00 Arrived onsite for the refrigerator ice maker compartment seals leaking. Replaced ice maker compartment seals and all is good. Complete
REFRIGERATOR GE GFE29HSDDSS "Arrived on job to replace previously diagnosed parts. After replacement test operation fan working properly.
MICROWAVE KITCHENAID KOCE500ESS09 Arrived on site to install previously diagnosed parts. Installed microwave inner door and made slight bend to bracket. Door now closes and stays closed and is contacting interlock properly. Advised customer to shut right side harder to make sure interlock stays contacted. Call complete.
REFRIGERATOR WHIRLPOOL KRFC704FBS01 Arrived onsite for ice maker still not among ice. Upon arrival ice maker was rotating but not receiving water. Checked unit valve found valve not sending water to ice maker. Replaced valve and tested unit tested good. Job Completed.
RANGE WHIRLPOOL WFC150M0EB3 "Arrived on site for customer complaint of oven not working, found failed control. Ordering control. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11122555 (cntrl-elec)"
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site for low ice production. Ran temp checks fresh 37-40, fz 20-21 . Found dye in compressor compartment. Also sealed system is making a gurgling noise . Ordering both evaps ,UI drier, weigh 3HRS . Call to set return .; ordrng 1 UVDRIER and 1 W11116006 (EVAP) and 1 WEIGH3HRS and 1 WPW10608485 (EVAP)"
DISHWASHER MAYTAG MDB8989SHZ0 Arrived onsite to test unit for unit not washing. Test unit and found bad control and sump and motor. Replaced board and wash motor and found sump and motor connection damage not allowing wire to connect will order new sump and motor reschedule f ; ordrng 1 WPW10591570 (SUMP AND MOTOR )
REFRIGERATOR WHIRLPOOL WRT511SZDM00
WASHER WHIRLPOOL MVW6230HW0 Arrived onsite for washer making loud clanking noises. Upon inspection and in diagnostics I found the drain hose resting against the back panel causing a loud clanking when when in high spin and dropping RPMs I also noticed the unit making its normal sounds when shifting from agitate to spin or vice versa I secured the hose so it would not bang against the back of the unit and advised the other clicking sounds are part of the machines normal function. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.
REFRIGERATOR WHIRLPOOL KSSC48QVS02 "Arrived on site to replace auger motor, found motor was not the correct part for this model. Ordering motor ; ordrng 1 W10271509 (motor)"
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site to inspect oven for not igniting, replaced igniter and found no change, the relay sending voltage opened and closed quickly, ordering control. Office to reschedule ; ordrng 1 Wpw10556710 (CONTROL )"
REFRIGERATOR KITCHENAID n/a Arrived on site to install previously diagnosed ice maker. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
MICROWAVE WHIRLPOOL WMH31017FS0
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived onsite and found both compartments not cooling while unit has been running. No frost pattern. Full fan function. Found compressor running and hot black to inverter drawing half an amp. Advised customer that sealed system repair is being scheduled again. Office to rescheduled. ; ordrng 1 ACCESSVALVE and 1 DYEDRYER and 1 W10832994 (COMPRESSOR ) and 1 W11116006 (RC EVAP) and 1 WPW10608485 (FC EVAP)
REFRIGERATOR GE GFE29HGDABB "Arrived on site for freezer not cooling and making loud noises. Inspected unit and work area. Found freezer at 27°. Gained access to compressor and found when removing access panel that abnormal amount of heat from back of the unit. Found noise coming from compressor and condenser fan was not running. Measured DC voltage to fan and found failed fan. Informed customer to leave unit off or place floor fan behind unit. Customer chose to power unit off. S ; ordrng 1 WR86X10094 (CONDENSER FAN)"
COOKTOP WHIRLPOOL WCG97US6HS00 Arrived on site for The flame is not consistent on the two big burners. Found that back right burner needed adjustment to the low flame burner. Customer wanted the flame from the power burner to produce a flame similar on all other burners. Explained to customer that this wasnt possible because the power burner has a higher BTU rating than the other four burners. Job completed
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site to follow up on microwave light not coming on. Verified fan relay comes on instead of light in diagnostics, but unit is also throwing an F4E1 error for the cavity thermistor. Ordering a new thermistor in addition to control and lamp. Ordering a new cook tray due to the one with the unit has casting indents that arent be there. ; ordrng 1 2HOURWINDOW (2 HOUR WINDOW ) and 1 W10389447 (thrmst-fix) and 1 W10818723 (tray-cook)"
DISHWASHER KITCHENAID KDTE104ESS1 Arrived onsite and found sump and motor failed. Ordering sumo and motor. ; ordrng 1 WPW10605057 (SUMO AND MOTOR)
WASHER MAYTAG MVWB835DW3 Arrived onsite for washer leaking from the back left side of the unit. Upon inspection I found the water inlet valve leaking. Unit will need new inlet valve for repair. Ordering Housing (W11172234) ; ordrng 1 W11172234 (housing)
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site to diagnose dishwasher that was not drying dishes. Ran through diagnostic cycle and found heater working good. Found customer is not running rinse aid. Advised they have to run rinse aid, use high temp options and run hot water first, unit is working as designed. Advised customer and maintenance of proper procedure for unit. Call complete."
DRYER WHIRLPOOL WET4124HW0 "Arrived on site for dryer not drying properly. I inspected the unit and work area. I gained access to the thermal fuse and the thermostats, I found the thermostat out of range a bit. I replaced the thermostat and set it properly. I spoke to th customer about the unit and repair. I recommended using small loads in the dryer as it is only 120 volt system and because of that it wont get as hot as 240v units. Job complete."
MICROWAVE KITCHENAID KOCE500ESS09 Arrived onsite and installed new door. Unit is now operating as designed. Advised customer on repair.
WASHER MAYTAG MHW5630HC1 "Arrived on site to inspect washer for loud vibrations, upon inspection found a bounce to the washer during spin, ordering springs and lower damper shocks. Customer has the washer built into a cabinet, will need to remove before service. Office to reschedule; ordrng 1 W10896675 (SPRING ) and 1 W11117022 (DAMPER )"
COOKTOP WHIRLPOOL KCGS956ESS02 "Arrived on site to install previously ordered parts to resolve ignitor running constantly at times. Found unit serial incorrect, and incorrect parts ordered. Ordering correct parts. Unit needs the burner assembly for bottom right burner. Unit acts like flame is dying and tries to reignite when not necessary. Front right burner flame is off as well. Ordering necessary parts and 2 man job. Unit has to come out for replacement and oven is under unit. Customer informed me there were issues installing the oven, and the cooktop is strapped under the counter. Office to reschedule.; ordrng 1 2MANJOB (2MAN JOB ) and 1 W10631209 (support) and 1 W10836474 (cap-burner) and 1 W11173537 (holder-orf)"
REFRIGERATOR WHIRLPOOL WRS335SDHM00 "Arrived on site for cooling complaint. Per maintenance unit not defrosting,at time of visit unit cooling,ran diagnostics all thermistor passed,defrost sensor passed,ran defrost cycle passed. Secured thermistor to evaporator using foil tape and a zip tie"
REFRIGERATOR KITCHENAID KFIS20XVMS10 "Arrived on site to inspect refrigerator no cool. Upon further inspection, the customer advised the unit stopped cooling and water was on the floor, but then the unit started cooling gain. I tested the compressor and found .83amps with the condenser fan and evap fan operating. I removed the evap cover and found a good frost pattern. When I went to remove the FC drawer door, the door was difficult to open. I found the rails were badly gunked up and some of the bearings were missing. The FC upper drawer rails were bad as well. Customer advised that due to the home being a vacation rental home, the upper drawers werent needed and they will place grease on the rails for now, but wanted to replace the main drawer rails. Ordering both FC rails and the drain tube per service pointer W10632338E. Office to schedule return service due to OOS parts. No water leaks observed during service.; ordrng 1 W10619951 (drain tube) and 2 WP13055901 (slide)s"
COOKTOP JENN-AIR JGC3536GS00
REFRIGERATOR KITCHENAID KRFC302ESS02 "Arrived on site for water leaking from filter head. Removed filter multiple times at one time found water separating from white push connection on filter head diagnosed a defective filter head. Installed a new filter head installed filter,checked filter removal and installation no leaks at head or connections.
DISHWASHER JENN-AIR JDB9800CWP2 "Arrived on site and inspected dishwasher and found control panel is unresponsive, interior lights are on when door opens. removed outer door panel and disconnected vent fan and control panel is still unresponsive. Replaced control board and this had no effect. Control panel, control board, drain pump, and vent fan to correct issue.; ordrng 1 WPW10531320 (Drain pump) and 1 W11179176 (Control panel) and 1 W10866121 (Control board) and 1 WPW10469574 (Vent fan)"
WASHER WHIRLPOOL MHW6630HW0 "Arrived onsite for washer leaking from dispenser. Replaced dispenser, tested unit and unit is functioning properly. No leaks present at this time. Job complete"
REFRIGERATOR WHIRLPOOL KRFF507ESS01 "Arrived on site for no cool. No cool in freezer,partial frost pattern on evaporator,found oil in drip pan that caused damage to pan,diagnosed a leak in the system,damaged cover. ; ordrng 1 W10832994 (COMPRESSOR ) and 1 W10913906 (ACCESS VALVE) and 1 W11032800 (MOTOR) and 1 W11033168 (HARNESS) and 1 W11116006 (EVAPORATOR ) and 1 W11457241 (DRIP PAN) and 1 WPW10143759 (DRIER UV) and 1 WPW10501260 (COVER)"
DRYER WHIRLPOOL WED4815EW1 "Arrived onsite for dryer not heating. Upon inspection found failed cutoff. Replaced cutoff, tested unit and unit is functioning properly. Job complete"
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site for customer complaint of unit leaking, found drip pan overflowing and dripping down front door. I cleaned the water and tested dispenser and ice maker, tested good."
WASHER WHIRLPOOL WTW5000DW3 Arrived on site to diagnose a washer that is not draining. Tested unit and found failed drain pump assembly. Replaced pump and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
REFRIGERATOR UNKNOWN WSF26C3EXFO1 "Arrived on site to inspect refrigerator no cool. Upon further inspection, I tested temps in the FC=59 degrees. I pulled the unit and tested amp draw to the compressor. Compressor was showing 1.00amps and was ice cold. Evaporator had no frost pattern.
WASHER MAYTAG MHW5630HC1 Arrived onsite for washer making banging noise. Upon arrival found unit top was not hooked properly allowing unit to bang into wall. Also found dispenser leaking. Hooked unit holder into top. Unit is no longer making banging sound but will need new dispenser. ; ordrng 1 W11465533 (DISPENSER )
DRYER WHIRLPOOL TGDS840JQ1 "Arrived on site and inspected dryer and found thermal fuse has failed, after replacing fuse dryer is now heating properly.
REFRIGERATOR WHIRLPOOL WRT311FZDM01 Arrived on site to install previous diagnosed part. I removed the warped door and installed new. I verified that the door is now sealing properly. Job complete.
WASHER AMANA NTW4516FW3 "Arrived on site for customer complaint of unit leaking, found leak coming from valve, replaced valve, unit tested good."
OVEN GE JT3000SF3SS "Arrived on site for oven will beep, stop heating, necessitating us to stop the power to the oven. F22, F20, F34 ERRORS. Placed in diagnostics and found F20 and F31. Both control is faulty and sensor is open at 425 degrees. The new pre screened sensor didnt have the connector on the end of it. Ordered new sensor and marked control will use on return visit ; ordrng 1 WB21X10165 (sensor asm)"
ICE MACHINE KITCHENAID KUIX305ESS2 "Arrived on site to install previous diagnosed parts. Gained access to compressor and removed failed overload and relay, installed new. Performed diagnostics mode and ran compressor and condenser fan. Reinstalled unit. Found good frost pattern on evaporator tray. Spoke with customer on operation. All tested good, no water leaks detected."
DISHWASHER KITCHENAID KUDS01FLBL6 "Arrived on site for customer complaint of UI not responding, found failed UI, ordering UI control. ; ordrng 1 WP8270168 (cntrl-elec)"
MICROWAVE WHIRLPOOL WOC75EC0HS01 Arrived on site to install console to resolve issue with lines and no response. Installed new console and retested. All is working as designed. Call complete.
COOKTOP JENN-AIR JIC4536XS00 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Reprogrammed and unit will start to act like its now programmed but then starts flashing code. Was shown pointer that if this issue displays itself that modules are bad and needs to be replaced. Re ordering needed parts. Office to schedule return trip. Left unit off at breaker and instructed customer on this for safety. 2 hour job. Authorization needed.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (2 HOUR JOB ) and 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 W10857233 (module) and 1 W10885135 (module)
REFRIGERATOR WHIRLPOOL KRFF507HPS "Arrived on site and inspected refrigerator and found ice bin is not present, and neither is water filter. ; ordrng 1 WPW10347093 (D2C Ice bin)"
WASHER MAYTAG MVWC565FW2 "Arrived on site and inspected washer and found water dripping from water line connections on back of washer. Took pictures reseated water connections and dripping has stopped. Ran a diagnostic cycle to confirm leaking has stopped, job complete."
DISHWASHER WHIRLPOOL WDT730PAHZ "Arrived on site to diagnose dishwasher not heating. Found error F7E1 for no heat. Tested heater and found heater open, and has rust lines on it. Unit needs new heater. Ordered heater, will bring back thermostat and control. . ; ordrng 1 W10518394 (heater)"
RANGE JENN-AIR JGS9900CDS02 "Arrived on site for oven not heating . Ran both bake and broil . Broil igniter is glowing and heating . Bake igniter is not glowing . Getting good voltage . Ordering bake igniter. No gas leaks detected at time of service . Call to set return .; ordrng 1 W10826866 (IGNITER) and 1 WP7432P143-60 (IGNITER)"
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site inspect dishwasher not restarting and drain pump turning on without unit being on. I attempted to placed the unit in diagnostics and the unit would turn the drain pump on. I removed the outer door panel and unplugged the vent and attempted to place in diagnostics and the unit responded. It show3d error codes F2E1 & F5E1. Cleared the codes and continued with testing and the unit operated as designed. When I plugged the vent back in and retested, the unit would not respond. I removed and replaced the main control and vent and retested and unit operated as designed. After I placed the outer door panel back on, I attempted to retest and the unit failed again and started showing error code F2E1. I advised the customer of my findings and am ordering the UI control and harness and CNOTE-AUTHORIZATION. Office to schedule return service. No water leaks observed during service and unit power turned off at the switch.; ordrng 1 CNOTE (AUTHORIZATIO
OVEN KITCHENAID KEBS179BSS00 Arrived on site to test unit for oven not getting to temp. Test unit and found unit off 15°. Calibrated ovens to +20° test unit and unit test good job complete.
WASHER WHIRLPOOL MHW6630HW0 Arrived onsite and used dispenser to repair possible dispenser leak. Also found evidence of cat hair leak on gasket. Advised accordingly. All checks good.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site and tested operation. Found ice maker over filling and ice door had hung up on ice cubes stuck together. Tested water pressure and found to be good. Unit will need new ice maker and ice door to repair. ; ordrng 1 W11294907 (icemaker)
DISHWASHER KITCHENAID KDTE304GPS1 Arrived on job to replace previously diagnosed parts. After replacement test operation. No leaks detected at time of service
OVEN JENN-AIR WW30430W Arrived on site and tested operation. Found upper oven bake relay engages and then disengages quickly. Tested element and found to be good. Found bad connection in harness to element and replaced. Tested again and found relay board has failed.
RANGE KENMORE 362.713219 "Arrived on site to diagnose oven not running. Performed diagnostic on unit. Found power going to ignitor, but ignitor is not heating. Found broken / loose wire trying to remove wire nut. CC.; ordrng 1 WB2x9154 (IGNITOR)"
WASHER MAYTAG MVWC6ESWW1 Arrived onsite for unit not spinning. Upon arrival found shredded non machine washable blanket inside unit between tub stopping unit from spinning . Removed serval pieces of blanket and tested. Unit is not sipping and operating as designed no signs of leaks during service. Job Completed.
WASHER WHIRLPOOL LSQ9010KQ0 Arrived onsite for the washer not working. During testing found that the lid switch is broken causing the issue. Ordering parts and office to schedule ; ordrng 1 3949247V (LID SWITCH )
REFRIGERATOR FRIGIDAIRE FRT21LR7ABH "Arrived on site found new icemaker locked up. Replaced IM , ran harvest 3 times . All checked normal . No water leaks detected at time of service. Job complete"
DISHWASHER WHIRLPOOL WDF330PAHS5 "Arrived on site to test unit for not draining. Found knockout on garbage disposal was not removed preventing unit from draining. Removed knockout, tested unit, unit is not working as designed. No leaks detected. Job complete."
REFRIGERATOR WHIRLPOOL WRS555SIHZ03 "Arrived on site to test unit for no water and no ice production. Found valve getting proper voltage but not opening. Replaced valve, tested unit, unit works good. No leaks detected. Job complete."
DRYER WHIRLPOOL WED6120HC0 "Arrived on site for dryer not heating. Checked cutoffs and fuses and all checked good. Checked heating element and checked good, found issues with motor. Ordering needed part as well as UI and control. Office to schedule return trip.; ordrng 1 279787 (motor) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11413572 (CONTROL ) and 1 W11419058 (UI)"
REFRIGERATOR WHIRLPOOL WRT138FZDB00 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
WASHER MAYTAG MDET446AYW
DISHWASHER WHIRLPOOL WDF590SAJM0 Arrived on site to test unit for unit not draining. Test unit and found bad pump. Replaced pump test unit and unit test good job complete.
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "Arrived on site for no ice. Ran ice maker through a forced cycle ice maker not running through a cycle diagnosed a defective ice maker,installed updated ice maker powered unit on ice maker ran through a cycle and filled with water. used 1 W10884390 (ICE MAKER ) from stock"
REFRIGERATOR WHIRLPOOL WRF990SLAM00 "Arrived on site to inspect refrigerator ice build up in the refrigerator and no cool issues. Upon further inspection, I found a large amount of ice built up on the RC evaporator/cover that will require 2 full days to defrost. I advised the customer that I would have to come back and in the meantime, ask for authorization to replace parts from their extended warranty. I am ordering a CNOTE-AUTHORIZATION for all parts prescreened for todays service and office to schedule return service. I had the customer sign the waiver of damages from defrosting refrigerator and recommended that they place towels around the unit and unplug the unit two (2) days before I return to replace parts to defrost the unit. I will return with all prescreened parts. No water leaks observed at the time of service.; ordrng 1 CNOTE (AUTHORIZATION)"
WASHER LG WM3360HVCA Arrived on site to diagnose a washer that is not draining. Found pump assembly clogged. Cleared all debris from pump and tested unit. Found all is working properly at this time. No leaks were found at time of service.
DRYER WHIRLPOOL WED4815EW1 Arrived on site for dryer door not opening and closing. I spoke to the customer and they stated they just wanted the door switched to the other side. I removed the door and switch it from opening on the right side to the left side. The customer tested the door and it is working ass designed.
ICE MACHINE KITCHENAID KUIC15NRTS3 Arrived on job to replace previously diagnosed parts. After pulling out unit. Found the shutoff valve locked on will need plumbers to replace valve before continuing. ; saved tckt
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 "Arrived on site for no cool. Pierced low side diagnosed a defective compressor,replaced compressor and filter drier,vacuumed system down unit kept vacuum recharged system o manufacture spec powered unit on checked low side pressure good unit cooling down correctly"
REFRIGERATOR WHIRLPOOL WRT518SZFW00 "Arrived on site for FREEZER SECTION IS WARMING AND FRIDGE SEEMS FINEFrost build up inside freezer causing restriction. evaporator W10836706, UV Dryer, and Service Tap
REFRIGERATOR WHIRLPOOL IX6HHEXDSM01 Arrived on site to diagnose a refrigerator that is not producing ice. Found water line frozen behind icemaker assembly. Sideline and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
OVEN JENN-AIR JMW2427DS01 Arrived on site to test unit for shorted keypad. Tried resetting board and unit still giving shorted keypad will order new console. ; O-emld tckt
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site for water leaking from dispenser and ice bin. Found 1/2 of ice built up under ice bin causing water to leak out of dispenser,ice mold full to tip of housing. Valve energized correctly for 7 seconds during fill,diagnosed water overflowing from ice maker housing. Installed a new valve and tube to lower water pressure to unit; used 1 8212547RP (TUBE), and 1 W10786952 (VALVE) from stock"
DISHWASHER KITCHENAID KUDI02CRBS3 Arrived on site and tested operation. Found only 3 lights working and no other buttons responding. Unit will need new touch panel to repair. Office to schedule return services ; ordrng 1 WP8572202 (overlay)
MICROWAVE WHIRLPOOL KMBP100ESS03 Arrived onsite to replace parts ordered. Replaced parts. But unit is still the same. Got error code to go away but the door is still not shutting properly. Called Techline but there systems were down.
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site for Dishwasher not drying ... dishes are mostly wet at all times. Ran diagnostics and no error codes came on. Rinse aid dispenser was set to 4 so we dialed it down to 1 because they have a water softener. Explained to customer using normal with heated dry and high temp will give the best drying performance. No leaks detected. Job completed.
DISHWASHER KITCHENAID KUDE70FXPA3 "Arrived on site and inspected dishwasher and found saved error codes 10/3, 9/1, 10/1, 6/6,; ordrng 1 W11175771 (Valve)"
DISHWASHER WHIRLPOOL WDT720PADM0 "Arrived on site for dishwasher leaking . Ran diagnostics,found water dripping from inverter motor . Ordering sump and motor . .; ordrng 1 W11172908 (SOUND PAD ) and 1 WPW10671941 (SUMP AND MOTOR )"
WASHER WHIRLPOOL MVW7232HW0 "Arrived on site for no power washer . Unit is completely dead . Checked outlet , checked good . Getting voltage to control . Checked all connection on UI , all checked normal . Ordering control and UI console . Call to set return .; ordrng 1 W11419171 (CONTROL ) and 1 W11478526 (UI PANEL )"
REFRIGERATOR KITCHENAID KRFC704FPS01 Arrived on site to install previously diagnosed fill tube. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
WASHER ELECTROLUX EWFLW65IRR0 Arrived in n site for washer not powering on. Inspected unit and work area. Gained access to control and measured voltage in and out. Found main control not sending voltage out to UI. Informed customer of failure. Removed failed control and installed new. Found door locked and UI would not respond.
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for dishwasher leaking water from steam vent when door is opened. Inspected insulation and found on extended drain line with loop. Performed diagnostics mode, no error codes. Monitored test operation and measured amp draw to heater. Found amp,draw at element at 6.5 amps. Called Whirlpool tech support and spoke with Robert. He stated that it is moisture left in vent and is normal. SR# 7729149448 ."
DISHWASHER FRIGIDAIRE FFCD2413US1A Arrived on site for SOAP NOT DISSOLVING DURNING CYCLE-DISHES LEFT DIRTY. Placed in diagnostics and no errors came on. Found pump not working and no voltage coming out of the control. Replaced the control and had 120 to pump motor and the pump motor still wouldnt run.
DRYER WHIRLPOOL WED5530SQ0 "Arrived onsite to replace previously diagnosed parts. Replaced rear drum seal, used dryer repair kit and start relay. Tested unit and unit is functioning properly. Job complete."
COOKTOP WHIRLPOOL GLS3064RS02 "Arrived on site to diagnose cooktop with issue sparking on right rear burner. Found the switch for that burner is not stopping when it should be. I was able to reseat the switch a couple times and got it to be far less sensitive. If the issue persists we will need to do a PARTS RESEARCH for the proper switches, parts diagram has incorrect switches. These are the chained red type that clip onto the valve. Picture saved in SD mobile of switches.
DISHWASHER KITCHENAID KDTE234GPS0 Arrived onsite for dishwasher not dissolving soap. Upon inspection and while in diagnostics I found a stored error code for a failed motor assembly. I found the motor would not engage when called for. I replaced the sump and motor assembly and retested the unit. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.
DISHWASHER KITCHENAID KDTM354DSS4 Arrived on site to test unit for not washing. Test unit and found error ui not communicating with board. Reset board test unit and unit test good no leaks unit washing correctly job complete.
DRYER MAYTAG MED5500FW0 "Arrived onsite for unit not drying clothes in normal mode. Tested unit in timed dry and unit is working as designed. Tried normal. Unit is also working as designed. Spoke with gentalmen in the house. Let customer know that on normal cycle, the clothes load have to be big enough for the clothes to touch the sensor bar, to keep unit activated in drying in the clothes.
DRYER MAYTAG MEDB835DW4 Arrived on site for dryer not starting. Inspected unit and work area. Measured voltage to unit and found 240 volts. Gained access to control and measured motor circuit and found opened. Gained access to motor and fuses. Measured resistance on fuse and found closed. Measured resistance in motor and found start winding opened. Removed failed motor and installed new. Assembled unit and tested operation. All tested good.
DISHWASHER KITCHENAID KDFE104DSS3 "Arrived on site to inspect dishwasher for not finishing cycles, upon inspection found the dishwasher working to specs, ordering control due to intermittent issue. Office to Reschedule. ; ordrng 1 W10875442 (CONTROL )"
REFRIGERATOR KITCHENAID WRV986FDEM00 Arrived on site and tested operation. Found E2 error motor position for fresh food ice maker. Installed new ice maker and tested operation. Found unit working properly. Job complete
REFRIGERATOR KITCHENAID WRV986FDEM01 "Arrived on site for no lights,water or ice. Found us reading door open,deli ui unresponsive,disconnected deli ui,all lights and dispenser working found drip pan bowed ordering deli ui,drain shims and harness in case needed ; ordrng 1 DRAINSHIMS and 1 W11170612 (HARNESS) and 1 WPW10677119 (DELI CONTROL )"
REFRIGERATOR WHIRLPOOL WRS555SIHZ01 Arrived onsite for ice maker not working. Upon arrival found ice maker was damaged and stuck in position. Also found some of the wiring was not tight. Retightened wiring with new ice maker. Let customer know to dump first batch. Job completed.
WASHER MAYTAG MVW6230HW0 Arrived onsite for the washer lid lock not working properly. During testing found that the striker is broken causing the issue. Will need to replace the striker. Ordering parts and office to schedule. ; ordrng 1 W11457841 (STRIKER)
WASHER MAYTAG MVW6230HW0 Arrived onsite for the washer lid lock not working properly. During testing found that the striker is broken causing the issue. Will need to replace the striker. Ordering parts and office to schedule. ; ordrng 1 W11457841 (STRIKER)
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Arrived on site to install previous diagnosed parts. I gained access to the control and replaced with new. I gained access to the evaporator and replaced the thermistor with new. I zipped tied and foiled taped the thermistor in place. Job complete. No water leaks detected.
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to inspect a dishwasher not draining.Confirmed the complaint and found the newly installed garbage disposal still had the knock out installed.I knocked it out, connected the unit and unit now operating properly.No leaks detected at time of service.Tenant satisfied.Job complete"
REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived on site for Unit not cooling again. . . .Sealed drain tube with foil tape. Will need to order evap cover due to broken tabs. Will order evaporator drain pan shims. Fridge was left plugged in but cooling has been turned off. Will need AUTHO for all ordered and use on return visit parts. ; ordrng 1 PartsAUTHORIZATION (Parts AUTHORIZATION) and 4 SHIMS (EVAP SHIMS)s and 1 W10841140 (adhesive) and 1 WPW10501260 (cover-evap)
REFRIGERATOR WHIRLPOOL WRS335SDHM00 Arrived onsite for refrigerator ice maker not making ice. Upon inspection found ice maker is working. The dispenser motor is not working. The motor is seized. Will need to order and replace Auger motor and coupler. Office to reschedule ; ordrng 1 W11310391 (DISPENSER MOTOR ) and 1 WPW10169511 (coupling)
RANGE WHIRLPOOL WFE515S0ES2 Arrived onsite for range indicator light staying on. Upon inspection found faulty Right front infinity switch. Will need to be replaced. Ordering WP314900 RF infinity switch. Office to reschedule. ; ordrng 1 WP3149400 (switch-inf)
REFRIGERATOR KENMORE 106.577127 Arrived on site for refrigerator not cooling in RC. Inspected unit and work area. Tested air flow on freezer side and found evaporator fan motor running and good frost pattern. Gained access to RC thermistor and measured resistance at 3.2 K ohms. Place thermistor in cup of ice and measured resistance at 8.2 K ohms. Found when opening freezer door that air would travel though RC. Pour water down return and found ice blockage through return. Advised customer to power unit off for 48 hours thaw ice thats blocking return. Job completed.
DRYER WHIRLPOOL WED5620HW0 "Arrived onsite for terminal block needing replacement. Replaced block, tested unit and unit is functioning properly. Job complete."
REFRIGERATOR JENN-AIR JS42PPDUDB00 "Arrived on site to inspect refrigerator not dispensing ice. Upon further inspection, I found the ice bin full with ice. Customer emptied into a bowl and I tested the ice dispenser with the empty bin in place. The auger failed to rotate but I could hear the motor on. I inspected the shaft and found the head is rounded out and rusty. Inspected the bin shaft receiver and it is good. I removed the auger motor and found it badly rusted and ice formed around the outside of it and the cover. I removed and replaced the motor and shaft and retested with bin in place and it is operating as designed. I recommended that the customer clean the bin and allow it to air dry before placing it back in its place. No water leaks observed during service, job completed. Ice maker turned off while bin not in place."
REFRIGERATOR WHIRLPOOL WRT318FZDB05 Arrived on site for refrigerator not cooling. Tested and inspected unit and found no frost pattern on evaporator. Checked amp draw on compressor and found at 0.47 inspected with us light and found leak at drier. Will need SS repair. Office to schedule return trip. 2 hour job. Lock ring. No water leaks present at time of service.; ordrng 1 LOCKRING (LOCK RING ) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (2 HOUR JOB ) and 1 SEENOTE (SS REPAIR) and 1 TJ90SF8404 (ACCESS VALVE ) and 1 W11209866 (compressor) and 1 W11407409 (EVAPORATOR ) and 1 W11490399 (DRIER )
RANGE WHIRLPOOL WFG505M0BS3 Arrived onsite for range externally getting hot. Tested unit and upper panel near control was getting hot to the touch. Called tech line for assistance and reviewed placement of gasket and insulation. No issues and unit is functioning properly. Per the design some areas may feel uncomfortably warm to the touch. SR#7729261219
DRYER WHIRLPOOL MEDC465HW0 "Arrived on site to inspect dryer noises. Upon further inspection, the customer advised that the unit is making a ticking noise while on. I turned the unit on and could hear a ticking noise coming from the back right area. Customer advised that the unit did not make that noise prior to recent services. I lifted the top panel and turned the unit on and the noise appears to be coming from the roller area. I disassembled the unit and tested the roller by spinning it and when the roller began to slow down, it appeared that either it or the shaft are warped. I replaced the roller with one form my van stock (349241T ) and retested and the noise is quieter, but its still there. I am ordering the shafts, rollers, washers, and tri-ring retainers. Office to schedule return service. No lint observed during service.; ordrng 4 349241T (support,roller)s and 4 WP3388703 (washer)s and 4 WPW10359269 (shaft)s and 8 WPW10512946 (rinG)s"
MICROWAVE KITCHENAID KEMS308SSS00 "Arrived on site for a microwave that had a turntable that would not turn. Inspected unit and work area. Confirmed customers complaint and tested voltage going to the turntable motor. Found a proper voltage. Replaced turntable motor and tested unit. Unit is working as designed.
WASHER WHIRLPOOL WGD5100HW0 Arrived on site for dryer throwing error code . Mustier sensor error . Ordering control and sensor and electrode . Please call to set return ; ordrng 1 W10847984 (BELT SWITCH ) and 1 W11413571 (CONTROL) and 2 WP3387223s and 1 WP8577274 and 1 WPW10298258 (SENSOR )
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site to replace parts from pre ious diagnosis. Replaced wire harness, electric control and realized UI is not the correct part. Spoke with DW and verified part was not correct. Left the unit unplugged. Needing UI(W11089931). Office to reschedule. ; ordrng 1 W11089931 (panel-ui)"
DRYER MAYTAG MEDC465HW0 "Arrived on site and inspected dryer not starting.Confirmed the complaint and found the timer and thermal fuse were both defective, causing the units issues.Removed and replaced both.Maintenance was on site cleaning the ventilation system.Unit now operating properly.Job complete"
WASHER WHIRLPOOL CAM2742TQ3 Arrived back on site and corrected the timer issue and reinstalled the case.Unit now operating properly.Job complete
REFRIGERATOR KITCHENAID KSSO42QTX03 Arrived onsite for the to repair refrigerator but was not sent with the part to fix issue. Office to reschedule.; saved tckt
WASHER MAYTAG MVWX655DW1 Arrived on site and inspected washer making strange noises during agitation.Confirmed the complaint and found the the cam screw was rubbing on the shield causing the issues.Reseated the screw and unit tested as designed without issues.No leaks detected at time of service.Customer Satisfied.Job complete
DRYER AMANA NED4655EW1 Arrived on site and inspected dryer timer issues.Customer advised the unit was turned on at night and ran all the way until the next morning.Confirmed the complaint and replaced the defective timer.Job complete Customer satisfied.
DISHWASHER FRIGIDAIRE LFBD2412SF0A "Arrived on site and inspected dishwasher not starting.Confirmed the complaint, disassembled and found the latch connector was burned, also found the inlet valve defective.I replaced both and unit tested as designed.No leaks detected at time of service.
REFRIGERATOR FRIGIDAIRE FRT18S6JS0 Arrived onsite for unit not cooling or freezing. Customer had unit unplugged upon arrival. Tested unit. Unit was only blowing air. Replaced bit start device and capacitor. Tested unit. Waited about 25min. Was feeling cooler temperatures from the freezer. Let customer know ujit will take about 6 to 8hrs before getting to optimal temperature. No leaks at this time. Job complete