Celia - Austin, TX
professional and prompt
Mitch - Austin, TX
I would definitely call them again if I have future needs.
Sylvia - Round Rock, TX
We are experiencing a leak that has progressively gotten worse since the fridge was serviced.
Cindy - Liberty Hill, TX
James was very professional and did a great job both diagnosing and fixing my washer. I appreciate you so much!
Still have Questions
Hillary - Manor, TX
I was not available when Appliance Express came to the house to look at the microwave but my husband really liked the service. However, I do not understand how the microwave isn't covered under warranty. I'm clearly not able to use it and would like someone to reach out and explain this to me. We will likely have to pay full price for a new microwave and have only been in this newly built house with new appliances for 1.5 years. Thanks
Great service! Thanks
Margaret - Dale, TX
Bettie - New Braunfels, TX
Exellent Service, Great Company
John - Lago Vista, TX
They were very punctual, responsive and office staff & techs kept us updated on every appointment & stage of the repair.
Billy - Austin, TX
Scott did an amazing job fixing dryer
Diana - Harker Heights, TX
Donna - Georgetown, TX
Phil - Georgetown, TX
A very positive experience
Lisa - Austin, TX
My technician was very friendly (had to deal with my 3 nosy dogs), kept me apprised of his arrival time, and knew what was wrong with my washing machine immediately. He fixed the issue in a timely manner, and my washer has been working perfectly since.
Friendly staff and great service!! I would highly recommend Appliance Express to anyone .
Betty - Killeen, TX
The service tech came out to fix my dishwasher and he was professional and friendly. I am very satisfied with the service.
Joe - New Braunfels, TX
Jeff - Austin, TX
Repairman was good, but overall way too expensive and little to no support or help with warranty group. Would not recommend.
Stanley Spencer - Leander, TX
Lou was very good about explaining what he was doing or needed to be done. I trust him to do what needed to be done. Great person.
showed up on time
Clyde - Austin, TX
My daughter-in-law was pleased
Jacqueline P - Pflugerville, TX
great service! on time!!!
Kathyne - New Braunfels, TX
Noah was great! got the issue resolved in a very timely manner!
Fast & efficient
Jeanette - Hutto, TX
Ronald - Austin, TX
Christtiana - Hutto, TX
Donna - Georgetown, TX
The two guys who serviced our oven were very helpful and professional. The pricing for the service was a little higher than I thought it would be, but they gave cost comparisons for other options. One note - our oven light had also burned out while the door was broken. They did not have a replacement bulb. These are not that expensive - it would have been nice to have them carry these to make a complete repair.
Erika - Marion, TX
Kathy - Lakeway, TX
Timely, courteous, reliable.
Ben - Round Rock, TX
super fast repair
Inga - Austin, TX
Emmet - New Braunfels, TX
Reversed dryer door
Terry - Temple, TX
Tech did a great job and was in and out in no time.
Julia - New Braunfels, TX
This is the second time I have used your service and for the second time the technician, Robert was prompt, professional and handled my problem instantly.
All positive experiences
From scheduling, calls of notification, to actual service call was accomplished in a professional and thorough manner.
FrankJ - Austin, TX
Service technician was well trained and courteous. completed the service and cleaned up the area and removed all packing materials. Will use them again in the future.
Demeitri - Killeen, TX
Aubrey - New Braunfels, TX
Mr. Morales was on time and very professional while troubleshooting and repairing my appliance. I would highly recommend Mr. Morales.
Douglass - Austin, TX
Fran - New Braunfels, TX
Wayne - China Spring, TX
Took less the 10 minutes to fix problem
Service is great!
Joanne - The Hills, TX
Our Kitchenaid has had recurrent, chronic issues. Luis has been very professional and efficient in addressing these issues. He is prompt, organized and explains the issues and repairs completely.
Glynis - Jarrell, TX
Clift was very knowledgeable and extremely helpful. He knew his stuff!!
Professional, knowledgeable and courteous
Grace - Spicewood, TX
Lou is great!
Cross - Cedar Park, TX
Lannie - Austin, TX
Kenneth - Florence, TX
Great in the end
Lori - Austin, TX
The first guy that was sent out tried very hard not to do his job. He told me that the piece that fell off was only for the people installing and they could leave the piece on or take it off. I explained that when the piece broke the door did not stay up like it did prior. He then went on to say he would try and order the part but did not know if they even had it. He said "oh, I found it". He then said he would order me two so I could have a spare. When Robert came to put on the new piece he explained the "real deal". I was very pleased with him and his knowledge of fixing the dishwasher. He was professional and friendly.
Adams - Temple, TX
Very satisfied with the timely visit and accurate assessment.
Really great service!!
Lynn - Elgin, TX
Really good communication about arrival! Makes it easy to manage our dogs! Very good and informative service with our dishwasher.
It’s not fixed
Richard - Buda, TX
The washer still has the same problem with metal on metal squeaky noises. If it can’t be fixed you need to put it in writing so I can tell Whirlpool.
Friendly polite efficent.
Bill - Lockhart, TX
Keith - Leander, TX
Great and Fast Service
Christine - Burnet, TX
Technician diagnosed and repaired our ice maker problem quickly.
Great service, responded quickly
Lanette - Austin, TX
Great service, provided good information. Dog really liked him.
really great folks
Terry - Austin, TX
In spite of this wretched Whirlpool product which required many repeated visits, the employees were all very helpful and nice. Kudos to Donna - Scott!
Rachelle - Austin, TX
Very knowledgeable technician!
David - Georgetown, TX
Very helpful, courteous and clean!
Mike - Kingsland, TX
Great, very professional
Great service tech
James - Cedar Park, TX
Product not fixed yet. Probably needs more than the thermostat replaced.
good service, disapointed part had to be ordered and was a week getting here. Price alittle high but worth it I guess.
Mary - Georgetown, TX
Great service, knowledgeable representative!
Lewai - Pflugerville, TX
Irma - Cedar Park, TX
Lou came out to check our dryer. It wasn't heating very well. He did a full diagnostic and found nothing wrong with the dryer. He suggested we get our vents cleaned out. Sure enough! Clog near the outer vent! Thanks, Lou, for your honest work! I'm keeping my Appliance Express magnet on my fridge!!
Jason - Austin, TX
Fridge still not cooling properly
Hunter - Leander, TX
The refrigerator is still not cooling the main compartment properly.
Tammy - Austin, TX
The service technician was very nice and quick. I highly recommend Appliance Express!
Jimmy - Leander, TX
Tyler was great. he really knew is stuff. he cared about fixing fridge.
June - Round Rock, TX
Gloria - Austin, TX
Billy - Austin, TX
SCOTT DID AN AMAZING JOB
Chris - Austin, TX
Very professional. Excellent service and communication. Covered shoes before entering our home. He was polite and introduced himself. He explained everything he was doing as he did it. He even asked permission to move the fridge. Got some mats from his vehicle to prevent damage to the floor. It was an overall pleasant experience.
Barbara - New Braunfels, TX
Very pleased with the service provided by Noah. He knew exactly what to look for and fixed the problem promptly. Great customer service! There was no cost associated with the service request as dishwater is under warranty.
Great service questionable product
Sandra - Canyon Lake, TX
Hi. Great service and company scheduling,very together. This fridge icemaker is giving me grief. He has come out twice now i need to call them because same issue is happening.
Ashley - Austin, TX
Clif was awesome!!!!!
Michael - Georgetown, TX
Clif not only fixed the problem with my dryer, he was very knowledgeable and professional. Great service in a timely manner.
Davey - Horseshoe Bay, TX
MARIA - Pflugerville, TX
Andy, explained what was wrong with my dryer and explained each step along the way!
New fridge door
Wayne - West, TX
Jonathan was on time and quickly found the problem with the refrigerator door. made the repair quickly and showed us how to keep the unit from frosting up. Vents in the lower drawer ca get blocked and cause to ice up. Great job, Thank you Jonathan
First Time Customer - Amazing service
Patty - Lakeway, TX
Excellent communication and service.
very good service
David - Austin, TX
David - Georgetown, TX
Casey - Fort Hood, TX
helped me understand what was wrong and how to troubleshoot in the future
Very courteous, great service.
Jose - Elgin, TX
Andy was very courteous and did an awesome job in replacing the ice maker.
Bryson - Austin, TX
Service for our dryer was quick and honest.
Chris - Georgetown, TX
Lou was very professional and experienced. He got my refrigerator up and running in no time.
Washing Machine Repair
Joseph - Austin, TX
Disappointed that the sensor needed $148 for this machine has been discontinued. Serviceman's service was great.
On time and one visit.
John - Austin, TX
Luis was on time, already had the parts, and was able to promptly complete the repair and cleaned up everything before leaving/
Technician - Leo Cantu
Edward - Austin, TX
Top young man, very professional. Tries to think thru the problem and stays with it
Maytag Dryer Repair
Tim - Austin, TX
Arrived on time, diagnosed problem and performed repair in less than 10min.
Jim - Hutto, TX
Excellent service and tech was very knowledgeable.
Tech showed up to difficult location and repaired issue right away.
Stephen - Liberty Hill, TX
great customer service
Kathy - Cedar Creek, TX
The phone experience was on point, good customer service and thorough.
Very professional and knowledgeable.
Karen - Round Rock, TX
My serviceman was one of the most polite and efficient people I've ever experienced in any appliance service encounter.
Roy - Temple, TX
I am very happy with the service you provided for me and my family, I will recommend your services to all my friends and family...
Mary - Georgetown, TX
Very professional and knowledgeable. I liked that he explained what the issue could be and how we were going to handle it. Great customer service! IT was under warranty so the cost was FREE.
Laura - Austin, TX
Oliver - Austin, TX
Paul provided excellent service and made the repairs quickly. Will definitely ask for Paul again for our service needs.
Maria - Cedar Park, TX
Lou was professional and courteous. He worked quickly and clearly explained the issue he was there to resolve.
Ralph - Pflugerville, TX
Paul did an excellent job og educating us on the wi-fi needs of our oven. Once comnected and it updayted, our issue was resolved.
Fast and friendly
Danny - San Marcos, TX
Leonardo was friendly and professional the entire time. He knows his stuff, and went the extra mile to make sure the problem was fixed for good.
Barry - New Braunfels, TX
Michael - Leander, TX
Michael - Austin, TX
The crew was on time, professional, and quickly resolved my issue. Excellent work!
Barbara - Austin, TX
LEONARD - Austin, TX
Appliance Express is now my "Go-to" company for all my appliance repairs. Kevin did a great job of diagnosing the problem with my KitchenAid dishwasher, fixing it, and then running a check on all the functions. His professionalism and expertise were clearly of the highest level. He has great communication skills as well. Thank you!
Rachel - Cedar Park, TX
Quick! Efficient! Friendly!
Larry - Georgetown, TX
The company was first class from the very beginning with the text and follow up via email. James and his co worker arrived and first thing put “booties” over there shoes. I really appreciated the diagnostic testing that was done and a thorough explanation and discussion regarding the results. Without the equipment actually measuring the temperature of the oven that I could see for myself I would not have been satisfied
Great service technician
Ellen - Leander, TX
Really great service
Nancy - Cedar Park, TX
Lou was efficient, informative, and effective. Problem solved, got the job done quickly, and left everything clean and tidy. Cudos to Lou!
Barbara - Spicewood, TX
Brandon was so great. He came out after 3 weeks of trying to get our washer repaired. He diagnosed the problem and was back a week later and fixed the washer. He was polite, did the work and was finished after an hour or so. I would highly recommend Appliance Express.
Damaged my home
Gina - Leander, TX
Fixing the washer was fine but I’m the way out they damaged the entry area to my home. I now have to pay somebody to come fix it. I even said as they were walking out “stop you are doing damage with what you are carrying” and the two delivery guys just kept going.
Robert - Liberty Hill, TX
Alva - Austin, TX
Jacob the technician came because I didn't think the washer was running properly. He ran the machine & said that the machine was running like it should There were no charges as I paid extra for a warranty. I didn't sign anything and he left. He wrote on Invoice 248527 That I had wet clothes & no water was left behind in tub. He said that I had LBH. He didn't give me anything. I had to wait a week for him to come.
Chris - Austin, TX
Great job very pleasant
Lou was great
Shawn - Leander, TX
Lou was great. He was very friendly, took his time and was very thurrough.
Great and timely service
These guys are great job and the service is always so professional work! Prompt on returning if need order additional parts too!
Sharon - Smithville, TX
Brandon - Belton, TX
Al was on time and made sure to communicate when he would be arriving. Answered all my questions
Ellen - West Lake Hills, TX
Leo came initially to diagnose the issue with my dishwasher. Kevin returned with the appropriate parts to make the repair. Both Techs were very respectful, prompt, and informative and they both answered all my questions with detailed answers. I was pleased and very happy with my interactions and the results.
Timely, quick, polite and competent.
Kenneth - Georgetown, TX
Angel - Austin, TX
Great service and very professional.
Ronny - Georgetown, TX
Amanda - Austin, TX
Was great and very polite
Kendrick - Waco, TX
Jonathon from appliance express stayed with the problem until it was solved. The dryer works great now!
David - Granger, TX
It took months to fix it. The only good thing was the service technician
James - Leander, TX
Kammy - Cedar Park, TX
The technician was professional and very knowledgeable. He was willing to explain the issue so it may be avoided in the future.
Marci - Leander, TX
Lou was professional and courteous and got the problem fixed quickly!
Very knowledgeable about the business and shared
Anna - Kyle, TX
Phillip - Belton, TX
Cheryl - Taylor, TX
Sophia - Austin, TX
Mike - Austin, TX
HI would highly recommend Appliance Express. The service provider was courteous and concerned about resolving the issues we were having.
Chrispher - Killeen, TX
I learned a lot from the gentleman who came to service my refrigerator
Carl - Austin, TX
Great pleasant service.
Nancy - Georgetown, TX
Excellent. Friendly and on time.
Great Service - Knowledgeable, Timely, Friendly!
Laurie - Austin, TX
Nan - Austin, TX
Johnathan is the best technician ever!!
Amanda - Liberty Hill, TX
Johnathan the technician was truly the absolute best. I was running 5 minutes late to his arrival and he waited patiently for me. He had another technician with him in training and did an amazing job at training him. Johnathan was very professional and knew his job very well. He went above and beyond and I couldn't have asked for a better technician. Thank you for your great service. He deserves a promotion.
Joseph - Georgetown, TX
Clif was very prompt, efficient, personable and professional. Excellent service!
Kelli - Dripping Springs, TX
Brandon was on time, friendly and polite. And best of all, fixed the problem in no time.
Louis - Little River-Academy, TX
Real pros, no guess work, and nice guys
Showed up on promised schedule. Professional and promo repairs
Gary - Austin, TX
Great service and professionalism
Paulo - Cedar Park, TX
Neelam - McGregor, TX
Justin - Kempner, TX
Al was awesome! Would definitely recommend him to anyone.
Janita - Austin, TX
Quick, professional, and answered questions courteously! Thx for such great service.
Kim - Georgetown, TX
Wonderful experience with Appliance Express! The person who came to help was knowledgeable and professional. I would recommend them to all of my family and friends!
Kim - Cedar Park, TX
Shane - Cedar Park, TX
great service until the end
Mike - Round Rock, TX
Everything was great, repairman was thorough until the end when he put our dishwasher back in crooked and the rubber seal is messed up.
Melenna - Waco, TX
Jonathan was very nice, knowledgeable, and clean cut. We were quite pleased.
David - Austin, TX
Service was excellent. David was on time and very professional in his knowledge and service.
Donald - Lampasas, TX
Al was really great and sure knew what he was doing i will ask for him by name if service is needed in the future
Billy - Austin, TX
Scott Did a great job
Fixed our fridge, great service provider!
Josh - Austin, TX
Great Service, quick and complete!
Jay - Georgetown, TX
The service person Tyler, quickly assessed the issue and corrected the problem. Tyler does not control pricing, but I am willing to pay more for his work. He was fast in the troubleshooting, explained the issue, repaired the problem and then was gone, leaving my wife happy with the repair, Thanks!!
Replacement Knob for Whirlpool Stove
Allyson - Pflugerville, TX
The knob was replaced and stuck out farther than the others. The technician told me to get a dremel to cut it down. I don't believe it should've been left up to me to do that...
David - Leander, TX
Lou arrived precisely on time, was very polite, informative and efficient. The repair was completed very quickly and the issue was explained to me in detail. Could not have asked for a better experience.
Geraldine - Lakeway, TX
Luis was outstanding yet again in dealing with our problem
Great work by Cleff
William - Georgetown, TX
Quick & Easy
DA - The Hills, TX
Brandon was on time, took care of the problem quickly, and explained everything in detail.
Jeff - Salado, TX
Lou at Chitalpa
Jenny - Leander, TX
I just love the professionalism of the tech Lou, he always goes above and beyond to make sure that will not need another service call and that is in perfect working condition. Lou is an excellent technician in both diagnosing and ensuring that the repair is done correctly.
David - Georgetown, TX
This is the second time we've been fortunate enough to have Alvin as our technician. Pleasant, knowledgeable and professional.
Did NOT repair washing machine
Gary - Austin, TX
After 1 service call which did not have the correct part, we waited for a second service call. The day after the so-called repair, the washing machine still did NOT WORK
Vanessa - Round Rock, TX
Would definitely use yalls services again in the future and recommend other to use as well. Paul was great and very professional! Thank you!
Great service. Appliance is still under warranty. They did a great job.
Victor - Georgetown, TX
Very helpful technicians. Would recommend this company to anyone need an appliance repair.
Very good service. Curteous and skilled technician.
Orazio - Austin, TX
Luis was able to complete the complex installation of a built-in Thermador refrigerator in a satisfactory way. Using his skill and experience he was able to correct the mistakes of the previous team, giving to the appliance an acceptable look and a proven functionality.
Great Service Provider
Brian - Austin, TX
Paul always provides excellent service on my Kitchen Aid appliances
Billy - Austin, TX
Fast, efficient and ice maker works again.
Abril - Paige, TX
Tom - Wimberley, TX
KitchenAid fridge repair
Melissa - Burnet, TX
Edward - Belton, TX
Jonathan was very knowledgeable and got to the solution right away! Very pleasant.
Excellent timely service
Choudary - Cedar Park, TX
Susie - San Marcos, TX
Lowe's sent several repair companies to fix our Whirlpool Refrigerator ice maker. This company was the only one that was polite and fixed our problem. Thank you very much
Ken - Liberty Hill, TX
Great service. Johnathon was efficient and very helpful with tips and advice on maintaining my refrigerator.
Fast and Courteous
Lindsey - Marble Falls, TX
Very appreciative that James gave us a call before coming. Really nice to not just sit there and wonder when you might show up over a three hour window. Explained what was wrong and had part fixed and operating within minutes. Thanks
Sharon - Austin, TX
Kevin was very helpful and took the time to answer all my questions about my new washer & dryer.
Ken - Hutto, TX
Prompt and great service!
Joseph - Lakeway, TX
James - Leander, TX
Excellent job on
Konnie - VLG O THE HLS, TX
Thorough and knowledgeable! Great service!
Chelsea - Wimberley, TX
Jeff - Austin, TX
Leo was at our house twice - only because he was solving problems without any bother. Professional... respectful of the house... informative... the Best!
Country girl - Burnet, TX
Santa - Pflugerville, TX
He is super friendly and awesome!
Howard - Georgetown, TX
While it's hard to evaluate the long term effects of what the tech did a after a couple short days but, so far, so good.
Charline - Taylor, TX
Professional, knowledgeable, patient
On time and great service . very polite
Gloria - Temple, TX
Superb service! Best technician we’ve ever had! Technician was courteous and professional. Great experience!
Joe - Leander, TX
Brian - Austin, TX
Great service, honest, & trusting.
Darcey - Leander, TX
Extremely responsive company with great communication about your appointment and service person. And Tyler was efficient, personable and was patient with our pups that just wanted to be his friend! Second time we have used Appliance Express and highly recommend them!
On time and on estimate
William - Austin, TX
Paul was great and explained what he was doing.
Tucker - The Hills, TX
Richard was knowledgeable, friendly and explained everything he was doing. He was careful not to scratch new refrigerator and new granite countertops.
Excellent service and good price
Thomas - Georgetown, TX
Michael - Kingsland, TX
Great job by Noah
Aubrey - New Braunfels, TX
Noah did an excellent job on the ice maker repair. He was on time and was very professional.
REFRIGERATOR WHIRLPOOL KRFC704FSS02 Arrived on site to diagnose icemaker that no longer makes ice. Performs diagnosis on unit. Checked fill tube heater and found heater wire broken again. Replaced fil tube and heater and secured the wires out of the way with foil tape. Found fitment on icemaker good and wires are not getting caught. Verified proper operation. All is working as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRT108FZDW05 Arrived on site for fridge raider thats not cooling properly. Inspected unit and work area. Removed evaporator cover and found a huge ice block covering the capillary tube and suction line at the top of the evaporator. None of the evaporator had any frost pattern. This is indicative of a leak or restriction in the system. Ordering sealed system parts and office will need to reschedule customer due to out of stock compressor.; ordrng 1 W10913906 (coupler) and 1 W11107829 (DRIER) and 1 W11209866 (compressor) and 1 W11407409 (EVAPORATOR )
REFRIGERATOR FRIGIDAIRE FRS6LF7FS4 Arrived on site and inspected unit ice maker not filling with water.Confirmed the ice maker motor was rotating.Removed and replaced the valve.Reassembled and unit tested as designed.No leaks detected at time of service.Job complete
RANGE KITCHENAID KFGC506JSS00 Arrived on site and inspected dual valve gas range converted to LP unit not baking.With assistance it was determined the bake igniter plug was not plugged in from the factory.Customer advised bake function hasnt worked since they moved in back in July of 20.I corrected the issue and plugged in the orange plug and unit tested as designed.Customer satisfied.Job complete
RANGE JENN-AIR JDRP548HL00 Arrived on site to test unit for units knobs getting hot and unit not starting. Test unit and found both ovens starting right away and big oven heated to 400. Called techline and per techline the unit has to vent and the unit vent to the front of the oven right under the knobs. No correction Sr7728343206. Also found racks for big oven getting stuck due to bad bearings. Will order 2 racks W11111342 office to reschedule ; ordrng 2 W11111342 (RACKS )s
REFRIGERATOR KITCHENAID KBSD608ESS00 Arrived on site for cooling complaint and no lights. Ran diagnostics fan and damper working correctly,thermistors passed,changed defrost setting to basic. Diagnosed a defective top left freezer led module,installed a new led module all leds working as designed. ; used 1 W11462342 (MODULE) from stock"
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for dishwasher leaking from vent. Upon arrival found vent was out of place and wasnt sealing properly. Replaced vent. Tested unit all tested good. Job Completed.
REFRIGERATOR WHIRLPOOL WRF540CWHZ03 "Arrived on site for freezing compliant. Powered unit off and disconnected harness to damper,powered unit on with damper door closed and fan running,cold air entering around damper housing. Added sealer around housing to prevent cold air from entering around housing while damper door is closed. ; used 1 212643 (SEALER) from stock"
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite and found unit operating as designed.Inspected seals and replaced deflector. Unit is assembled correctly with no broken or slacking parts contributing to condensation issue.
REFRIGERATOR WHIRLPOOL WRS321SDHB02 Arrived onsite for the refrigerator FC section freezing food. Replaced diffuser and refrigerator tested good. Complete.
REFRIGERATOR KITCHENAID KSSC42FMS00 Arrived on site to install updated foam block kit. Was able to use leftover blocks from previous job to resolve. Blocks are tight. All is working as designed now. Customer will follow up if any issues persist. They said they did see five on bake panel right side and had melted it the self once and it temporarily resolved the issue. Call complete.
FREEZER WHIRLPOOL WZC3115DW01 Arrived on site and tested operation. Found compressor terminal has shorted out and burned out start device. Ohmed compressor and found start and run windings shorted. Unit will need new compressor to repair. Office to schedule return services for 2 hours; ordrng 1 CNOTE (2 HR SS) and 1 W10913906 (coupler) and 1 WPW10143759 (dryer) and 1 WPW10507886 (compressor)
OVEN WHIRLPOOL GBS307PDS3 "Arrived on site to replace both left and right door hinges from previous diagnosis. Replaced hinges, tested unit, unit works good. s. Job complete."
DISHWASHER KITCHENAID KDTE234GPS0 Arrived onsite to install previously diagnosed parts. Replaced dispenser. Ran through diagnostic test. Found dispenser clips not holding dispenser flush to door. Removed dispenser bent clips back reinstalled dispenser. Ran through diagnostics all tested good. No signs of leaks. Jobs completed.
WASHER WHIRLPOOL WTW5840BW0 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Attempted to remove agitator and found agitator completely seized onto the gear case. Attempted to pride off with screwdrivers, used vice grips to try to shake it inch twist it off, and was unable to get the agitator to move at all. Unit will need outer tub, inner basket, agitator, filter, hub kit, motor, and gearcase for full repair. Ordering parts and office will need to get authorization for repair and contact customer when parts are made available. Please schedule for two men and two hours. ; ordrng 1 W10324648 (tub-outer) and 1 W10521298 (spin basket) and 6 WP8533953 (screw)s and 1 WPW10215093 (clean out filter) and 1 WPW10215115 (washplate)"
RANGE GE ZGP484LGR3SS Arrived on job to replace igniters. Replaced igniter for large oven and test. Igniter for small oven damaged in shipping will need replacement igniter to complete. ; ordrng 1 Wb13x25264 (igniter glowbar)
FREEZER AMANA AQC0902GRW00 Arrived onsite for the freezer not cooling. During testing found that the start device was burnt causing the issue. Called tech line and they stated that there are no parts replacement for this unit.
RANGE KITCHENAID KSIB900ESS0 Arrived onsite to re install the oven control panel. I installed the control panel (no dents) and tested the unit. Unit is working as designed at this time.Job complete.
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site to inspect fridge for not producing ice, upon inspection found the icemaker filled with ice and harvest was completed through diagnostic, per service pointer will order HV board, possible loss of coolant. ; ordrng 1 W10624574 (HV BOARD )"
DISHWASHER WHIRLPOOL WDT730PAHV0 "Arrived onsite for dishwasher not drying dishes. Upon inspection I found no error codes stored in the unit. After the diagnostics cycle was complete I tested amp draw on the heating element and got a reading of 8.8 amps which is within factory standards for a properly working element. I explained to the customer that due to the tub being plastic, rinse aid is an essential component for optimal drying. The rinse aid cures the plastic over time causing top steam water to roll off instead of stay around on the ceiling and inner walls. I explained that when on a water softener the use of liquid detergent is important accompanied with rinse aid. I also recommended they crack the door to the unit after the cycle is complete to let the steam vent out. Unit is working as designed at this time and no leaks detected during time of service.
WASHER MAYTAG MVWB765FC3 Arrived onsite for the washer making a noise during agitating cycle. Replaced gear case and water valve and calibrated washer and washer tested fine and no leaks detected complete
MICROWAVE KITCHENAID KMBP100ESS03 Arrived on job for complaints of not cooking properly. The convention option reduces temperature and time by design. Oven working properly.
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived on job for complaints of icemaker not working ran diagnostics and found icemaker not finding home position and refrigerator thermistor not working.
WASHER WHIRLPOOL WTW4850XQ1 Arrived on site for Washer making noise during spin cycle . Found oil leaking from gearcase . Job complete .
DRYER MAYTAG MGDB835DW3 Arrived on site for dryer not drying clothes. Tested and inspected unit and found failed fuse. Removed failed part and replaced with new from truck stock. Tested unit and all operations are normal. No other repairs are needed at this time.
REFRIGERATOR KITCHENAID KRFC604FSS00 Arrived onsite for the refrigerator leaking water. During testing found that that the FF evaporator drain pan is leaking water possible cracked drain pan or clogged drain line. Complete
WASHER GE GCWN5050M0WS Arrived on site to diagnose a washing machine that is not draining. Found drain pump shorted out. Replaced drain pump and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
REFRIGERATOR WHIRLPOOL KFIV29PCMS02 Arrived on job for complaints of leaking water. Found pan cracked will need pan to complete. ; ordrng 1 W11457241 (PAN)
DISHWASHER WHIRLPOOL WDT790SAYM3 Arrived onsite for a dishwasher thats not washing or rinsing. Mr was backing out of the driveway when I arrived to pick up their children from school. He had enough time for me to run diagnostics. Mr stated the issue is erratic because sometimes it will wash. I ran the diagnostics cycle and found no stored error codes. I found the pump not starting with voltage to it. I hit the pump and got it to start. The connector was tight. I explained to mr that this was a sign of a bad connection at the motor or a bad motor and the pump and motor would need to be replaced
OVEN WHIRLPOOL WOD51EC0HS01 Arrived onsite and found unit operating as designed with no recent error codes. Old code from 2017 about stuck button. Reset unit and tested and found unit operating as designed. Advised customer to call back in in event of repeat symptoms. Called techline 7728729441. Was advised to replace both appliance managers and console at the same time. Office to reschedule. ; ordrng 1 WOD51EC0HS01 (CONTROL)
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site to install previous diagnose parts. I gained access to the main control and I replaced new. I put the unit through a diagnostics cycle. The unit operated as designed. No water leaks detected.
WASHER WHIRLPOOL WTW7000DW4 Arrived onsite and found off balance error only. Cleared and reset and cleaned airtrap. and advised customer on repair. Advised customer on use and care and calibrated. All is now operating as designed.
FREEZER FRIGIDAIRE LFFH20F3QWG "Arrived on site for possible sealed system. I inspected the unit and work area. I gained access to the evaporator and found a good full frost pattern. I reassembled the unit and did a temp test on the unit, I found the unit cooling down to 0 degrees with no issues. I found the drain tube clogged. I cleared the drain tube and ensured it flows freely. No water leaks detected at this time. Job complete."
OVEN MAYTAG MEW6627DDS "Arrived on site to replace control board, replaced board, test unit, unit heating correctly, job complete."
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Arrived on site to inspect for frost. Found door had been recently switched to open from other side. Door hinge to fridge was not tightened down all the way causing air leak through fresh food door gasket. Tightened hinge and used heat gun to reset door gasket. Job complete.
REFRIGERATOR WHIRLPOOL WSF26C3EXF01 "Arrived on site to inspect Icemaker for not producing, upon inspection found ice jammed in motor, motor did not turn when bypassed, replaced icemaker ordering fill tube per service memo. Instructed Customer to watch icemaker since it filled after testing. Office to reschedule e; ordrng 1 WPW10347034 (TUBE )"
COOKTOP WHIRLPOOL WCG55US6HS00 "Arrived on site to inspect cooktop burner flames. Upon further inspection, I tested all burners and found that all the flames were too high and both left, middle and front right burners had the wrong orifice spuds. Following the LP conversion manual, I removed and replaced the mentioned orifices and adjusted the flames on all burners and tested. Unit is operating as designed. No gas leaks detected during service, job completed."
OVEN WHIRLPOOL WOD51ES4ES01 "Arrived on site to diagnose double oven that was making loud noise after being on. Ran unit in diagnostic mode and ran both fans for 10 mins and heard nothing. Set oven to preheat 400. By 375 you could hear a loud buzzing. Found hay something but the upper blower fan was either loose and causing reverb, or fan itself is bad. Replaced upper blower and used some foil tape to insulate where the vent piece contacts the upper panel where it could be vibrating. Retested he unit and ran it to 400 again. Unit preheated and abnormal noise is no longer there. Let sit for a few moments to be sure and noise did not return. All is now working as designed. Call complete."
FREEZER WHIRLPOOL WZF34X20DW01 "Arrived on site to inspect freezer for leaking on floor, upon inspection the low line of the compressor was solid ice
REFRIGERATOR WHIRLPOOL WRS315SNHM01 Arrived on site to inspect handle. Found handle was installed upside down. Attempted to adjust set screw due to cross thread but didnt correct the issue. Unit will need new handle to repair. Office to schedule return services ; ordrng 1 W11163764 (handle)
WASHER WHIRLPOOL MVWC565FW2 Arrived onsite for washer hot water leaking into tub. Upon arrival found customer was within warranty. Found hot water valve not closing. Replaced valve. Tested unit all tested good. Job completed.
MICROWAVE MAYTAG MMV4205FZ3 "Arrived on site to inspect microwave for not heating, upon inspection found the mag very loud during operation, replaced switch holder, mag, cap and diode. Cover was bent during process, ordering cover. Heating was returned. Office to reschedule ; ordrng 1 W10571408 (COVER )"
WASHER MAYTAG MHW5630HC0 Arrived on site for washer that was leaking from the front left corner of the unit. Upon arrival I immediately noticed that there was a very big water trail Mark sans going down the front left side of the door that extended from the bottom right corner of the water dispenser tray and trailing down the front of the machine to the bottom left corner and I found these water trough marks both on the inside of the door as well as the outside and also underneath the dispenser inside the cavity of the unit. I found a Technical Service Pointer #: W11481731 Within the documentation of this machine and after running multiple diagnostic test on the cold valve heart valve as well as dispenser tray and other functionality of the machine I was eventually able to confirm that there was a leak occurring from the dispenser. We will need to order the new service Pointer soap dispensing assembly kit. Office to reschedule with customer due to part being out of stock.; ordrng 1 W11
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to diagnose a dishwasher that is leaking. Tested unit and found vent assembly leaking inside door. Vent and gasket will need to be replaced and return date .; ordrng 1 WPW10428211 (vent)
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Arrived on site to inspect ice forming on the bottom edge the ice maker. Upon further inspection, I found where the ice maker had over filled and spilled out onto the ice bin door and onto the ice chute plate and formed a plate of ice. I removed the ice and cleaned up the water spillage and removed and replaced the ice maker and tested. Unit is operating as designed. I tested the water fill into the ice maker tray and it operated as designed. No water leaks observed at the end of service, job completed."
COOKTOP WHIRLPOOL KCGS556ESS02 "Arrived on site for customer complaint of unit not boiling water quick enough, found burners to be working as designed, the grates on his model sit almost two inches above burners making boil time longer."
WASHER WHIRLPOOL WTW5000DW1 "Arrived onsite for washer tripping breaker. Upon arrival flipped and reset breaker. Tested unit in diagnostics all tested good, testing high spin, tested good. Found error code F0 E5 for off balanced load spoke with customer about load size. Tested unit through normal cycle unit tested good no signs of leaks during service. Job Completed."
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite for the refrigerator not making ice. Ran diagnostics and found that the ice container was full of ice . All functions tested good and could not find any issues at this time. Complete
COOKTOP WHIRLPOOL WCG97US6DS00 "Arrived onsite for cooktop with center burner weak flame. Upon inspection I found the center burner hissing with some uneven flames. I noticed the air vent in the ceiling was blowing directly on the cook top making all burners flames blowing around but none of them hissing like the center one. I found the center burner orifice holder greasy or dirty which is most likely causing the hissing. I am recommending the center burner orifice holder be replaced. Job complete."
WASHER WHIRLPOOL WTW4955HW1 Arrived on site to repair previously diagnosed gear keys. After opening up the gear case box and removing it and comparing it to the new one I found that the seal around the new gear case was twice the size of the old one and would not fit Under the unit amount properly we will need to re-order the gear case and confirm that the new one matches the current style.Customer would like to schedule directly with office to try and work out the soonest time that we can be back out for the repair; ordrng 1 W11035747 (gearcase)
DISHWASHER JENN-AIR JDB8200AWS3 "Arrived on site for customer complaint of unit taking long time to complete cycle, found OWI sensor and whole dishwasher caked with soap scum and hard water build up. Instructed customer to run cleaning solution through unit multiple times and showed him how to clean filter and calibrate sensor. Collected service fee on cc."
REFRIGERATOR WHIRLPOOL WRSA71CIHZ00 "Arrived on site to install previously diagnosed and ordered part. Due to the right RC doo being badly warped at the top, I removed and replaced the door and tested. Unit is operating as designed. I placed the nameplate at the top right corner of the door. No water leaks observed during service, job completed."
COOKTOP JENN-AIR JGD3430WS00 "Arrived on site to replace left front burner head, left front orifice holder and screws. Replaced left front burner head left front orifice holder and screws, test unit, unit works good. Job complete."
REFRIGERATOR GE ZISs420DRHSS "Arrived on site to diagnose Refrigerator not cooling In Either compartment. On arrivaL RC and FC were at room temp. Compressor was not running when i got there. Power cycled unit and compressor still would not engage. Checked voltage and found power going to inverter, but Not firing the compressor. Replaced inverter. Retested and cycled and compressor is now kicking on and stayed running. DW approved replacement of inverter. CAll complete."
DISHWASHER FRIGIDAIRE FFID2423RS1A Arrived onsite for the dishwasher leaking. During testing found that the dishwasher is leaking but it looks like its coming from the sump assembly will need to replaced sump assembly and all the components that go with it. Will need authorization for the repair.; ordrng 1 154406401 (gasket) and 1 154723801 (sump assembly) and 1 154762601 (sensor) and 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR )
DRYER MAYTAG MEDB765FW0 "On site and used airflow tester on dryer and found no airflow present. Removed vent hose from rear of dryer and airflow tester is now good. Recommended to homeowner that vent to the exterior be cleared/cleaned by a service to prevent any possible fire hazard or damage to dryer. Vent has not been cleared in six years. job complete."
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Customer informed over phone that function restored after defrost and ice production resumed. Customer will reschedule in event of repeat symptom.
DRYER WHIRLPOOL WED4850HW0 Arrived on site to diagnose a dryer that is not cycling properly. Found blower clogged preventing proper airflow. Removed all debris from blower assembly and tested unit. Found all is functioning properly at this time. Advised homeowner on lint screen usage.
RANGE GE JGSS66SEL1SS "Arrived on site for range gas smell when oven is preheating. Checked amp draw on igniter and found to be good, checked flame and found to be a little abnormal, adjusted air flow and found improvement
COOKTOP WHIRLPOOL WCG97US6HS00 "Arrived on site to install previously diagnosed and ordered parts. Due to the front right and center orifice holders having stripped screws and the center valve unable to adjust flames, I removed and replaced both orifice holders, valve and screws. Using my liquid gas leak detector, I tested all gas line connections and all were good. Tested the unit and it is operating as designed. No gas leaks detected during service, job completed."
DISHWASHER AMANA ADB1500ADB3 Arrived onsite and found unit operating without pump and motor failure. Ordering pump and motor and returning with control. ; ordrng 1 W10902307 (pump&motor)
REFRIGERATOR WHIRLPOOL WRS576FIDM01 Arrived on job to replace previously diagnosed parts.
DISHWASHER KITCHENAID KDTE104DSS0 "Arrived on site for no drain dishwasher . Found glass stuck in drain motor . Replaced motor . Ran test wash all checked normal .No water leaks detected at time. Job complete ."
WASHER WHIRLPOOL WTW8500DC0 Arrived on site to test unit for control issues. Found inlet valve leaking water into electric control causing f7e9 error and lid lock issues. Need to replace wire harness and control board and inlet valve housing assembly per tech line. Shut off hot water so customer can continue using mean while. W10812418Sr#7728730250; ordrng 1 W10780062 (harns-wire) and 1 W10812418 (cntrl-elec) and 1 W11173599 (HOUSING ASSEMBLY)
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site to inspect dishwasher not drying.upon further inspection, I checked the element and found no burnt spots. I checked the dispenser and found the customer is not using rinse aid. I placed the unit in diagnostics showing no error codes. Continued with testing and checked amp draw to,the components and all were showing the proper amp draw except the element. I found that the right side connection for the element was off. I reconnected the element and checked amp draw and the unit is operating as designed. I advised the customer of my findings and made recommendations for use & care, as well as, detergent and rinse aid use. No water leaks observed during service, job completed."
REFRIGERATOR WHIRLPOOL WRF555SDHV03 Arrived on job for complaints of only dispensing crush ice. Found the container not allowing door to open. Replaced ice container.
DISHWASHER WHIRLPOOL MDB8959SKW0 "Arrived on site, found screw for kick-plate off, reattached kickplate, tested unit, unit door not hitting kickplate, job complete"
REFRIGERATOR KITCHENAID KRFC302ESS00 Arrived onsite for a refrigerator with the door gasket that was replaced very wrinkled and a lot of condensation. I used my heat gun and removed all of the wrinkles. I found the door gasket sealing good. I found the humidity control turned off and explained to ms that this should be left on to prevent the condensation from building up on the center door mullion. Call complete.
MICROWAVE MAYTAG JMV8208AAS "Arrived on site to test unit for unit not heating correctly, test unit, found high voltage transformer not working
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived on site for refrigerator water and ice buildup in ice container. Called tech line and spoke with Austin (SR# 7728731424) made aware of issue and what was done. Was instructed to test water pressure at water dispenser by seeing how long it takes to fill 8 ounces and found to be within range was instructed to go in Diagnostics and cycle ice maker then do ice maker fill test and found no over fill. Was instructed that issue is not likely ice maker over filling. But with moisture getting in. Was instructed to replace ice door with seal and ice chute door. But to also replace ice maker and valve as well. Ordering needed parts. Office to schedule return trip. ; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11268536 (door-ice) and 1 WPW10606117 (door-ice)
WASHER MAYTAG MVWB965HC0 "Arrived on site to inspect washer for not filling,upon inspection found only half of the solenoids are firing. Replaced valve and found no issues. Job complete"
DISHWASHER WHIRLPOOL KUDS30FXSS1 "Arrived on site and replaced control board, customer will contact office if this does not direct dishwasher operation. job complete"
REFRIGERATOR JENN-AIR JFFCC72EFS00 Arrived on site to test unit for leaking water in refrigerator. Found fresh food evap frosted over. Inspected software version and found it is still 600 per service pointer W11033419D its needs to be updated to 700 or greater. Will bring other parts mentioned in service to pointer to ensure complete repair. Customer has read and signed defrost waiver. ; ordrng 1 W10815734 (cover-evap) and 1 W10888883 (icemaker) and 1 W10908836 (VALVE) and 1 W10918848 (cntrl-elec) and 1 W11165806 (FILTER HOUSING ) and 1 W11332011 (CONTROL)
COOKTOP KITCHENAID KCGS556ESS Arrived on site and tested burners for flame pattern. Found flame pattern was off due to 2 caps being off center. Also tightened power burner mount screw and re secured to mount. Tested flames for flame pattern and tested correctly. job complete
MICROWAVE WHIRLPOOL WMH31017HS6 "Arrived onsite for microwave venting in the wrong direction. Pulled unit, disconnected fan harness, arraigned fan to properly vent up into the duct. Cut vent holes and reattached damper. Tested unit and unit functioning properly. Job complete."
REFRIGERATOR WHIRLPOOL WRT519SZDM06 "Arrived onsite for refrigerator with no lights and unit not cooling. Braker to unit was off. Flipped to on, tested unit and all lights functioning and unit is cooling. Job complete."
REFRIGERATOR WHIRLPOOL WRT311FZDM01 "Arrived on site for freezer covered in ice. I inspected the unit and work area. I checked the low and high side pressure for the unit, all pressures look good. I found the control would not let me into diagnostics. I went to replace the control and found the ones went out was defective, and would only scroll through the led lights. I put the original control back in and gained access to the heating element. I found the heating element shorted, and showing no continuity. I replaced the heating element with new. I finished defrosting the unit. No water leak detected. Job complete."
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Arrived on site for no ice and cooling complaint. Per customer they have to run a hard reset to unit to get proper cooling about every month,ran diagnostics,no air flow from ice box fan,E5 error on icemaker,diagnosed a defective main control,installed a new main control,ran ice box fan test passed good air flow,ran harvest test passed,ran fill test passed."
MICROWAVE MAYTAG MMV5207BAB
WASHER MAYTAG MVW7232HW0 "Arrived on site for washer shutting down in wash cycle . Ran diagnostics for off balance pause and off balance error codes . Found unit feet were not properly level . Leveled unit and ran calibration and diagnostics wash, all checked normal Also instructed customer on proper loading & soap usage. No water leaks detected at time of service . Job complete"
DISHWASHER WHIRLPOOL KDTM704KPS0 Arrived on site to install previous diagnosed part. I gained access to the toe place and found it no properly installed. I removed all toe plate pieces and reinstalled properly. Toe plate was not needed. Job complete.
REFRIGERATOR KITCHENAID KUDF204EPA00 "Arrived on site for customer complaint of unit not making ice, found failed ice maker, I replaced ice maker, unit tested good.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site to install previous diagnosed part. I removed the broken door switch and installed new. I did a temp test in the freezer and found it at 0 degrees. The unit is working as designed. Job complete.
FREEZER WHIRLPOOL WRT138FZDB00 Arrived onsite to replace parts ordered by previous tech. Replaced parts. Tested unit. Unit test good. Also saw that the freezer was full of food. Possibly blocking the air to travel in the freezer better possibly causing the bit of frost to build in fresh food compartment. No issues at this time. Job complete
ICE MACHINE WHIRLPOOL KUIS18NNTB0 Arrived onsite and upon having unit uninstalled customer found corrosion on compressor and harness.
REFRIGERATOR WHIRLPOOL WRF992FIFM00 "Arrived on site for no ice . Temps are normal . No frost found in either section . Ran diagnostics , ice maker not responding . Replaced ice maker . IM did successfully complete. Job complete . No water leaks detected at time of service."
FREEZER WHIRLPOOL WRS315SDHM01 "Arrived onsite for refrigerator freezing up in freezer section. During inspection found that ice chute has a gap running from left to right and was allowing air to enter the freezer and accumulate frost along the chute and door also freezing the door switch closed. Could not identify a replacement part in parts breakdown. Called tech line and chute is non replaceable, recommended replacing freezer door. Need to order entire freezer door. Ordering W11258444 (stainless door). SR#7728731570. Bringing padding on return visit just in case, did not hear any noise on this visit. ; ordrng 1 W11258444 (FREEZER DOOR)"
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site and tested for ice amounts. Found ice maker overfilling causing ice cubes to stick together. Leveled unit and installed new ice maker. Tested operation and all tested good. Job complete.
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to diagnose a dishwasher that is not closing properly. Found door strike not positioned properly. Reset straight to proper position and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
COOKTOP WHIRLPOOL KCGS356ESS "Arrived on site to diagnose a cooktop with improper flange sizes. Tested unit and found cooktop not converted for propane. Converted unit properly using conversion kit,and tested unit. Found all is functioning properly at this time."
WASHER WHIRLPOOL WFW6620HC0 "Arrived on site for customer complaint of PF error code, found unit was plugged into an arc fault outlet, we plugged it into a different outlet, unit tested good."
ICE MACHINE KITCHENAID KUIC18PNZS0 Arrived onsite for lights not lighting up on UI panel. Had customer reconnect the unit. Panel did light up. Unit was running but would only cycle to fill with water and keep draining unit. Would not make ice. Ordered part. Office to reschedule ; ordrng 1 W11034363 (cntrl-elec)
WASHER WHIRLPOOL MVWX655DW2 "Arrived in site to install previous diagnosed parts. I gained access to the motor and pulley. I installed the new belt. I ran the unit through a diagnostics cycle, and found it operating as designed. No water leaks detected."
DISHWASHER JENN-AIR JDB9000CWS1 "Arrived onsite for unit not draining. Tested unit. Upon inspection. Replaced control board, also found that drain was clogged. Removed clog from drain. Tested unit. Unit test good. No leaks at this time.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to replace the main control.Disassembled, installed and reassembled.Job complete"
REFRIGERATOR WHIRLPOOL WRT549SZDB00 "Arrived on site to install previously diagnosed and ordered part. Due to the RC door gasket being badly shaped, I was to remove and replace it. I am reordering the correct part and office to schedule return service.; ordrng 1 W11229610 (gasket-dor FC BLACK) and 1 W11240749 (gasket-dor RC BLACK)"
RANGE WHIRLPOOL GR556LRKS0 "Arrived on site to inspect range oven not heating. Upon further inspection, I attempted to place test the unit in Bake mode at 350 degrees and when I pressed start, the unit would not respond. I pressed several,other buttons on the keypad and the unit failed to respond. When I attempted to change the time and I pressed the change t button, nothing happened. I tested the cooktop and it operated as designed as its not controlled by the main control or console keypad.
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived onsite and adjusted door alignment to correct door closure problem. Advised customer on repair. All checks good. No parts needed.
REFRIGERATOR GE CYE22TP2MDS1
REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived on job for complaints of fan running all the time. Ran diagnostics and found all functions working properly.
DISHWASHER KITCHENAID KDPM604KPS0 Arrived on site for a dishwasher that has a cancel button that wont work. Inspected unit and work area. Tested unit and all other buttons were functional. Cancel and drain was the only button that would not work. Replaced consul and tested unit. Unit is working as designed. Call complete.
RANGE JENN-AIR JGRP548HL00 "Arrived on site to replace blower, replaced blower, tested unit, unit functioning correctly. Job complete"
ICE MACHINE JENN-AIR JIM158XYRS0 Arrived onsite for the ice machine not making enough ice. Called tech line and went through diagnostics and found that the bin thermistor ohmed out bad. Replaced bin thermistorComplete Sr# 7728728611
WASHER WHIRLPOOL WTW7500GW2 Arrived on site for washer not operating. Tested and inspected unit and found failed control and UI. Ordering needed parts. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11130237 (console) and 1 W11130238 (cntrl-elec)
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Arrived on site and inspected refrigerator and found fresh food evaporator is frosted over, uploaded one picture. Refrigerator will need to be disconnected from power and defrosted for36 to 48 hours before return visit. Customer has read and signed defrost waiver. ;
WASHER MAYTAG MHW3505FW1 Arrived on site for washer not operating properly. Tested and inspected unit and found failed drain pump and latch. No repairs are to be done at this time. No water leaks present at time of service.
DRYER WHIRLPOOL WED8500DC4 "Arrived onsite for dryer not tumbling. Tested unit and could hear motor but drum was not turning. Disassembled unit and found belt slipped from idler and was not allowing the drum to spin. Remounted belt, assembled unit and unit functioning properly. Job complete."
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on sit o install previous diagnosed parts. I removed the broken oven door hinges and replaced new. I removed the microwave door and reseated the door properly. I tested both doors, and they are no working as designed. I spoke to the customer about letting the microwave door close on its own power to ensure a proper close. Job complete."
REFRIGERATOR WHIRLPOOL WRF560SMYW04 Arrived on site for refrigerator FC and RC not cooling properly. Tested and inspected unit and found ice buildup on evaporator due to not defrosting. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service. ; ordrng 1 SEENOTE (RUN CC)
MICROWAVE WHIRLPOOL WMH53521HZ4 "Arrived on site to inspect microwave for not lights, upon inspection found the lightbulb out, replaced lightbulb and tested. No issues found. Complete"
RANGE GE JGBP25MEM5BS "Arrived on site for range oven gas smell and left front burner not lighting. Ordering needed parts. Office to schedule return trip. No gas leaks present at time of service. Advised customer not to use unit until repairs are done. ; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 WB16K1005 (BURNER HEAD) and 1 WB16K22 (burner,bake) and 1 WB29K10001 (brnr cap, med) and 1 WB2X9154 (IGNITER )"
RANGE WHIRLPOOL WFE770H0FZ2 Arrived onsite for a range to replace the previous diagnosed parts. I replaced the main harness. The new harness came with a new terminal block. Call complete.
DRYER MAYTAG MED5500FW0 "Arrived on site to test unit for no heat. Unit is receiving proper voltage, cutoff tested good, thermal fuse tested good. Found bad heating element. Replaced heating element, tested unit, unit works good. Noticed venting leading to exterior is clogged. Recommended to customer venting needs cleaned before using unit to prevent damage.
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to inspect wall oven error codes. Upon further inspection, I found the unit installed under the cooktop and not pushed in all the the cabinet space (photo). I placed the unit in diagnostics and checked error codes. I found F8E0 & F6E4. Following the tech sheet for error F6E4, I removed and replaced the main control and tested the low speed blower voltage and got 124V. Checked the high speed and got the same voltage. Tested unit and it is operating as designed. Unit is in a new vacant home and will need to be connected to WiFi once its occupied. I placed the unit back in its space and attempted to get it to all the way in and was unable to. Appears the cooktop power cord is blocking the way. Job completed."
REFRIGERATOR WHIRLPOOL WRS315SDHM01 "Arrived onsite to replace previously diagnosed parts. Replaced UI control, main control and diffuser. Tested unit and unit functioning properly. No leaks present at this time. Job complete."
RANGE WHIRLPOOL ISE630WS01 Arrived onsite for the oven control stuck in sabbath mode. Replaced control and oven tested good. Complete
OVEN JENN-AIR JJW2830IL00 Arrived onsite for dual wall oven with locked lower door and food stuck inside. I found the lower oven door latch in the lock position. I entered diagnostics and went to component activation and unlocked the latch. There were no stored error codes. I researched the tech sheet and it recommended inspecting the control for loose wire connections if none are present to replace the main control. The resident stated that they have had issues with past ovens upper oven heat venting and shorting out the controls. I replaced the lower oven main control and added a small buffer between the console and controls where I found some small gaps. I advised the resident to keep an eye on the unit and I explained how to go into component activation to manually unlock the doors so they wont have food stuck inside. In the event of a call back please send both main controls and console for this unit. Job complete.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on site to test unit for refrigerator not cooling. Found fresh food evap frosted over unable to work on will need to be defrosted. Customer has read and signed defrost waiver. motor(W11087438)
REFRIGERATOR KITCHENAID KRFC300ESS01 Arrived on site and tested operation. Found control will not allow all test functions and is skipping steps and not running them correctly. Also found no voltage to freezer fan motor. Unit will need new control and evaporator fan to repair. ; ordrng 1 AUTHO (AUTHO) and 1 WPW10317076 (cntrl-elec)
WASHER MAYTAG MHW6630HC0 "Arrived onsite for washer not responding to power button only responding to control lock. I tested the wall outlet voltage and it tested between 120v and 125v. I removed the control panel and found the main wire connector not seated correctly and sitting at a slight angle. I re secured the connector and was able to put the unit into diagnostics. The unit showed no error codes so I ran a quick diagnostics cycle. All functions passed and the power button is now responding. I advised the customer to keep an eye on it and let us know if the issue returns. We will need to return with the ACU control, the UI console and door latch in the case of a call back. Job complete."
DRYER MAYTAG MEDC465HW0 Arrived on site to test unit for no operation. Found connection to heating element loose. Element tested good. Also found 120v on one leg but only 39v on the other. Showed customer and informed electrician needs to correct issue.
WASHER WHIRLPOOL WTW8500DC5 "Arrived on site and inspected washer and found the drain pump is defective, not allowing water to drain.Ordering the drain pump to complete the repair.Needs more work ; ordrng 1 W10876600 (DRAIN PUMP )"
OVEN KITCHENAID KEBS109BSS01 "Arrived in site for oven temperature rising slow. I inspected the unit and work area. I spoke to the customer and found out the oven gets to preheat temp but once they open the door and put food it takes longer for it to get back to temp, but it does get to temp. I inspected the door seal and found it flattened lol the way around. I corrected the door seal and pinched it back into shape. I ran a temp test on the unit and found it getting to temp and cycle like its designed too. I gained access to the controls and tested the bake and broil elements, both check good. I checked voltage to the unit and we are getting 240 volts across l1 and L2. I tested the relay while the unit was hot and found the relays cycling open and closed as designed. Unit is operating as designed. I spoke to the customer about reshaping that gasket once a month so that it keeps a good seal.
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site to test unit for not washing, test unit found float in upright position, reset float, test unit, unit getting water, no leaks present at this time, job complete."
DRYER MAYTAG MEDB765FW0 "Arrived on site and inspected dryer for unusual noises.Confirmed the complaint and found the blower wheel was stripped and seized on the motor.Chiseled the wheel off and removed and replaced both the motor and wheel.Customer advised the unit no longer makes the alert tone when powering on,off and end of cycle.Ordering the overlay to replace defective one on unit.Office to reschedule with customer.; ordrng 1 AUTHORIZATION (AUTHORIZATION ) and 1 W11089306 (OVERLAY)"
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for a refrigerator that is dispensing water and ice after the dispenser button is not pressed.is no longer pressed and has door not aligned. Inspected unit and work area. Adjusted the door to allow the door to swing in properly. Tested water and ice dispensers and unit was working as designed. The customer complained about the doors not aligning properly and being flush. I called tech line and spoke to Robert SR# 7728037612. He advised that the unit has to send voltage to the control that the dispenser was turned off so it can stop voltage to the water valve. Thus he said the customer cant pull away the cup right away if they dont want water dripping after they pull it away. In regards to the doors not aligning, he advised that the door are spray foam insulated and some doors are a little wider than others by millimeters. He advised so long as the doors sealed, there was no issue with the doors, only a cosmetic one, which was not
DRYER AMANA NED4655EW1 "Arrived on site for a dryer that has no power. Inspected unit and work area. Removed terminal block cover and tested voltage. Found 122 V going from L1 to neutral, 122 V going from L2 to neutral but less than a volt going from L1 to L2. Checked continuity on the cord and found continuity but singe marks on the L1 prong. Advised the customer that he has an electrical issue and will need to get an electrician to fix his outlet or breaker. I also advised him he may want to change his power cord. Asked customer if he wanted to buy the door from me. He advised he was going to try and fix the outlet and see if the power cord still worked first. Unit is working as designed. Call complete."
DRYER WHIRLPOOL WED9750WW0 "Arrived on site and inspected dryer not heat.Confirmed the complaint and found the element was defective.Removed and replaced it and unit tested as designed.Customer did have an excessive amount of lint buildup inside the unit and was informed if the unit fails again for the lint, then customer will not be covered under warranty.Customer to contact service to correct issue.Job complete"
DISHWASHER MAYTAG MDB4949SHZ1 "Arrived on site ,replaced tub ,sump and motor , door panel . Couldnt test due to what looks like water leaks under the sink. Job complete ."
RANGE FRIGIDAIRE PLES389ECI "Arrived on site for customer complaint of left rear burner not working, found broken control valve, ordering control valve for left rear burner. ; ordrng 1 316441801 (control,elect dual) and 1 CNOTE (AUTH) and 1 CNOTE (OFFICE TO RESCHEDULE )"
DISHWASHER FRIGIDAIRE PLD4375RFC2 "Arrived on site for customer complaint of unit filling with water when not in use, found failed valve, I replaced valve, unit tested good."
RANGE WHIRLPOOL WFE550S0HZ1 "Arrived on site to inspect oven for not closing correctly, drawer panel was noticeably bent out of shape on left side, ordering panel and sending autho to claims. Office to reschedule ; ordrng 1 W10861542 (PANEL)"
WASHER WHIRLPOOL WTW8500DC5 Arrived onsite for a washer that shakes harshly during spin. Ms stated the unit bangs loudly in wash also. I found the unit way out of level. I found the suspension good. The unit is installed with the back legs in a water sump but the sump is not as large as the machine so the front legs are on the floor. They were installed with wood blocks under the rear legs to get them level and the washer came off the wood. I put the wood back under the rear leaks and leveled the washer. I tested the unit and it is working as designed. I advised the customer to possibly get a contractor out and see if something more permanent can be put under the rear legs to keep this from continuing to happen. There were no water leaks present at the time of service. Call complete.
RANGE JENN-AIR JDRP436HM00 Arrived on site and tested operation. Found oven would pre heat to 378 them drop to 332 and not heat again but just maintain lower temp going between 331 and 333. Unit will need new ui and control replaced at same time to correct software issue. Office to schedule return services. ; ordrng 1 W11333311 (UI)
MICROWAVE WHIRLPOOL WMH32519HZ4 Arrived onsite for unit not lighting. Tested unit. Found that unit is not lighting. Customer is sure that light bulb was replaced. Replaced control board. Tested unit. Did not fix issue. Looked at light bulb. Saw that light bulb is burned out. Let customer know that bulb needs to be replaced once again with the correct appliance bulb for unit. No issues at this time. Job complete
MICROWAVE WHIRLPOOL WMH31017HS6 "Arrived on site to replace control panel and electric control from previous diagnosis. Replaced panel and electric control. Tested unit, unit works good. Job complete."
OVEN JENN-AIR JMW3430DP02 Arrived on job to replace console. After replacement test operation.
OVEN WHIRLPOOL WEG750H0HZ0 Arrived onsite for oven not heating. Upon arrival found the bake element wasnt getting voltage from the control. Checked broil broil tested good. Removed and replaced main control. Tested unit all tested good. Job Completed.
DRYER MAYTAG MEDC465HW0 Arrived onsite and replaced the knob and the temp switch. Unit is now operating as designed.
MICROWAVE WHIRLPOOL WMH32519HZ4 Arrived on site and tested operation. Found vent hood bulb not lighting. Found proper voltage to socket but light not working. Installed new lamp base and found voltage on bulb side now. Found bulb has also failed and will need to be replaced. Instructed customer that the bulbs are not covered by warranty. Customer will get new bulb to replace failed bulb. Job complete
TRASH COMPACTOR KITCHENAID KUCC151JSS0 Arrived onsite for a compactor to replace the previous diagnosed parts. I replaced the drive motor and tested the unit. The unit is working as designed. Call complete.
OVEN WHIRLPOOL WFE525S0HS0 Arrived on site to install new control. Found wrong color part in box and part has been previously installed and the control was defective. Will need to order part again. Office to schedule return service for expart; ordrng 1 W11256088 (cntrl-elec)
DRYER MAYTAG MEDB835DW4 Arrived on job for complaints of not drying. Found cutoff open. Replaced cutoff and test.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site for refrigerator not cooling in RC of FC tested and inspected unit and found FC cooling properly and RC not cooling due to failed air damper and control. Ordering needed part. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11224256 (cntrl-elec) and 1 WPW10479155 (control DAMPER )
RANGE WHIRLPOOL WFG550S0HZ1 Arrived onsite for scratched control panel on range. Replaced scratched panel and tested unit. Unit has no scratches and is heating as designed. Job complete.
DISHWASHER JENN-AIR JDTSS247HS0 Arrived on site for dishwasher that would not allow proper functionality of the user interface. After further inspection I found that even though the UI panel was receiving the full amount of power sometimes it would respond to you touching the buttons and other times it would give no response at all indicating that there was a short somewhere in the UI control. We will need to return with a new UI control panel to ensure that the unit can respond to user functionality choices. Office to reschedule due to parts being psp; ordrng 1 W11337647 (UI PANEL CONTROL)
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Arrived onsite and delivered left door to fix dented refrigerator. Unit is otherwise operating as designed. All checks good.
DRYER WHIRLPOOL WED5100HW1 "Arrived on site and inspected dryer F2E2 and F2E1 error.Called Whirlpool Techline and spoke with KATHY SR#7728718432.She assisted me in repair, advising the F2E2 is communication error related to the ribbon cable not plugged into UI properly.I disassembled the unit and made sure the ribbon cable was seated properly.Ran a normal load and advised customer to contact if error code returns.Job complete"
DRYER WHIRLPOOL MED5840TW0 Rived on site for dryer that would not turn on. After ensuring that there is 240 V being supplied from the power outlet to the terminal block and timer oh then tested the two thermal fuses and high limit cutoffs on the back of the unit as well as the heating element and found that all of them had full continuity. I didnt check the power supplied in sure that all the components are receiving the full 240 V and that is what I found at the motor although being supplied 240 V was broken due to an internal relay After completing repairs and retesting the unit I found that the unit was working as designed and heating well. Call complete
ICE MACHINE KITCHENAID KUIO18NNZS1 Arrived onsite for the ice machine leaking water. During testing found that the water is leaking from the back of the ice machine from the liner which is unrepairable . Also found that the heating grid was broken as well.
WARMING DRAWER KITCHENAID KEWS175SSS01 "Arrived on site to install previously diagnosed and ordered parts. Due to the rails failing and having to order a new brewer due to the design of the rail, I removed and replaced the right rail and drawer and tested unit. Unit is operating as designed. Job completed"
WASHER MAYTAG MVWB835DW0 Arrived onsite and found hinge brackets seized and caused door to snap. Removed old lid. Vacuumed glass. Advised customer that lid and hinge brackets and screws would be needed. ; ordrng 4 W11404293 (SCREWS)s and 1 WP8563965 (lid hinge) and 1 WP8572974 (lid hinge)
REFRIGERATOR KITCHENAID KSSC48QVS04 Arrived onsite for the refrigerator ice maker not dispensing ice. Replaced water and ice pad and ice container and ice is dispensing good. All functions tested good complete
REFRIGERATOR KITCHENAID KBRO36FTX03
RANGE KITCHENAID KDRS467VSS04 "Arrived on site to replace hinges for unit door not closing, replaced both hinges, tested unit, unit door closing correctly, job complete"
RANGE WHIRLPOOL WFG525S0JS0 "Arrived on site to inspect oven for not operating correctly, upon inspection found the oven igniting intermittently, replaced burner head and checked for any issues, no issues found. Checked oven for temps and found no issue. Whoosh sound was ignition. Complete"
DISHWASHER MAYTAG MDB4949SHZ0 "Arrived on site to inspect dishwasher leaking. Upon further inspection, customer advised that the unit leaked water from the back that ran out the back of the cabinet/island and into to the living area. They advised a plumber was out and didnt find anything and said it was the dishwasher that leaked. I placed the unit in diagnostics and tested and found no leaks. Unit is not connected to a softener and theres no RO system under the sink. Customer also advised that they took the unit outside and ran it and it did not leak. I found where the drain hose connection after the side loop did not have a clamp on the rubber connector. Using a clamp from my van stock, I corrected it and placed the clamp on the hoses and retested. Again, the unit operated as designed with no leaks. I recommended that the customer take photos if the unit leaks again and try to get photos of where its possibly leaking if theyre able to. No leaks observed during service, job compl
REFRIGERATOR JENN-AIR JS42NXFXDE01 Arrived on site to install new door and hinge to resolve noise when door was opening and closing. Installed new door and upper hinge. All is now working as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRT318FMDM05 "Arrived on site for no cool. Powered unit on no frost on evaporator,removed compressor cover found traces of oil on filter drier,installed a new filter drier found broken cap tube ; used 1 W10896678 (COUPLER), and 1 W10896699 (COUPLER) from stock"