Francis - Wimberley, TX
Unacceptable time for repair
Brigid - Manor, TX
I had to wait over : weeks for a part, and then wait for installation. It took so long they were going to get me a new range but miraculously the part came in ( not to mention I had to call them because it was taking so long). It was very costly having to eat out for a month while your husband is out of work. Unacceptable
So far not very good.
Roger - Buda, TX
We have been without our new refrigerator for four weeks. Two service calls and another scheduled. Not sure why our refrigerator is still not fixed or replaced. Still under warranty. Refrigerator problem started by main Refrig. freezing items then went to 62 degrees for 4 weeks and the freezer at -10 degrees for 4 weeks. Extreme frustration- 4 weeks without a refrigerator.
Friendly service, a pleasure to deal with
Toniann - Hutto, TX
Great and reliable service
Keith - Bertram, TX
Great communication and great service
Robin - Horseshoe Bay, TX
Jenifer - Buda, TX
Perfect in every way!
David - Austin, TX
He is very knowledgeable about the appliances and efficient.
Jill - Cedar Park, TX
I was very happy with David. He was on time, came in with a mask and feet covers, and was very polite. He fixed the problem and explained everything to me that he did. I have had a lot of issues with LG customer service. Having someone come out was super easy (although I was on hold for an hour). BUT...after finally connecting with a super awesome customer service lady an appointment was set up. It was wonderful! Thank you David for your professional service! 😊
Courteous. Friendly and Honest
Don - Kingsland, TX
Showed like they promised. Diagnosed, fixed and awesome job.
Great Service, answered all of my concerns.
Rosanne - Copperas Cove, TX
David - San Marcos, TX
Refrigerator service excellent
Kate - Lakeway, TX
I appreciated the friendliness, care, understanding of the problem. Used various ways to approach the concern.
Aura - Austin, TX
Bert - Belton, TX
He was great and I was very impressed with his professional service. I was also impressed with your office personnel setting up the appointment. Thank you
Polly - Sunset Valley, TX
Glad you fit me in before holiday Appreciate that
Susan - Austin, TX
Kathryn - Belton, TX
Everything went well.
Thomas - Round Rock, TX
Kathleen - Kyle, TX
Our Tech was on time and super nice! He explained to us what was going on and fixed us right up!
Junaid - Leander, TX
Good service but I thought the service fee was supposed to be waived if y’all did the work
Greg - Lago Vista, TX
Great and Fast service
Janice - Bertram, TX
I will use Appliance Express again
Gas oven repair
Candice - Cedar Park, TX
William - Georgetown, TX
Alvin R was great. Skilled, courteous and professional.
Always great service
RAD - Georgetown, TX
Katelyn - Wimberley, TX
Stephen - Elgin, TX
WOW I think our Service Person was Andy, if my memory is correct, either way, from the first moment I made contact with Appliance Express, I was taken care of professionally and the entire experience was far above my expectations. They kept me informed throughout the time before, during and after the service call. I usually don't give recommendations, but Andy and Appliance Express have earned it and I give them my full recommendation. Excellent, excellent, excellent.
i will never use again
Vincent - Blanco, TX
sorry service and broke my glass top stove
Efficient Service, Great Technician
Sharon - Austin, TX
Jacob was efficient, polite, and knowledgeable. He showed me the defective/damaged part and explained what the repair would entail.
Lauren - Austin, TX
Luis was fantastic. Professional and knowledgeable!
Eman is great!
Patrick - Austin, TX
Honestly a great employee and thorough in what he does - although my fridge could still use some help, no fault of the tech’s whatsoever.
Cassandra - Bruceville, TX
Great service. Very clean. Warranty Covered everything
Rafael Arroyo - Killeen, TX
Shirley - Bastrop, TX
Scott was a professional. He checked out my dishwasher and found no mechanical defect. He said if we have any problems within 90 days to give him a call.
Great experience during COVID times.
William - Leander, TX
Professional, quick service and follow through.
Richard - Lakeway, TX
Our technician arrived on time, was very courteous and informative, and detected and repaired the problem quickly.
"Rent - Waco, TX
Rep arrived within scheduled time frame. Rep was efficient and quick. Very pleased with his attention to detail and customer service.
Aura - Austin, TX
Always on time,professional and courteous techs with profound knowledge. Thank You Guys!
Like that they actually communicate!
Janet - Buda, TX
Easy to get in touch with, prompt and kept me informed
Technicians were very good and efficient.
Robert - Georgetown, TX
The "starting unit" was the problem. That is a very common item that fails often. I would think that the truck or the local office/warehouse would stock. Instead it took a week to get the part and less than 10 minutes to put it on and solve the problem.
Professional and efficient
Donna - Austin, TX
Appliance Express is professional and efficient. Always do an excellent job on my repairs.
Patricia - Georgetown, TX
Changwei - Austin, TX
Rachel - Austin, TX
Donald - Bastrop, TX
Our technician was great knew what was wrong with our stove door ordered parts and came the next week and installed parts very happy with our technician had it done in no time at all. Thank you For your help
Best appliance service
Debra - Austin, TX
The technician was very knowledgeable and pleasant and repaired my refrigerator very quickly. I highly recommend Appliance Express. The refrigerator was under warranty so there was no cost involved. Best repair experience I have had with any company.
Kathy - Austin, TX
Fast, professional and friendly. Under warranty, no charge. (But you should always tip for a job well done, charges or not.) Highly recommend!
Outstanding Service Tech
Clarence - Luling, TX
I was impressed with Robert's knowledge base regarding my stove. He took one look at the problem, diagnosed it, and with a simple screw driver fixed the issue. Not to take anything away from the other two techs who previously looked at the stove, but it was obvious that Robert's knowledge base was vast and deep allowing him to quickly diagnose the problem and repair it. I certainly learned something about my stove from Robert. I'm glad that the company sent him out to my house.
Fast, friendly service
Robert - New Braunfels, TX
Ariana - New Braunfels, TX
Rebecca - Leander, TX
Kaushal - Waco, TX
I got my jenn air microwave looked at by appliances express. They knew what they were doing and fixed the microwave right away and it was done correctly.
Mike fox - Georgetown, TX
Jonathan was on time professional and polite.
Scott - Georgetown, TX
Always great response.
Janelle - Luling, TX
Appliance express provides timely, professional, and expert repair services.
Leticia - Hutto, TX
Carolyn - The Hills, TX
Brandon did an excellent job trying to fix a poorly designed soap dispenser by putting apoxy on the open areas that leak water. He also called Whirlpool for info to learn if there was a fix for this design problem. They could offer no logical/permanent fix. This is the second new soap dispenser put in and it also leaks quite a bit of water after each wash load. Brandon is a very knowledgeable and competent repair technician.
Thomas - Austin, TX
Debora - Austin, TX
David was quick and thorough
Juan - San Marcos, TX
This is the fourth time the tech, Richard, has been to our house. Every time he has been very professional and informative and efficient. He doesn't waste time. He gets to his job and the problem right away. Appliance Express is very lucky to have Richard for an employee.
Fixed my problem
Morone - Round Rock, TX
The tech was friendly and very competent. Got our refrigerator back to working
Kristen - Georgetown, TX
We had a great experience with Appliance Express. Lou was able to quickly find the problem with our ice machine and fix it without any issues and everything is back to running smoothly!
Refrigerator Service Call
Nancy - Wimberley, TX
Jacob came on time and was a very friendly, polite and personable young man. He seems to be fairly inexperienced and not knowledgeable about our refrigerator model and only had his tablet to give him direction on what to try to fix our ongoing, recurring problem. He is the third service person we have seen since April of this year for the same problem. He also would do well to pull his pants up and wear a belt so as not to present a poor appearance to the customer if you know what I mean.
Linda - Jonestown, TX
Very pleasant technician and scheduler.......Lou explained the problem well and fixed us up! Left the area clean and undamaged......I did think it was a bit pricey overall.
Kara - Austin, TX
Brandon quickly diagnosed what was wrong with my washing machine and had it fixed in about 20 minutes.
Very Quick and thorough service.
Evan - Dripping Springs, TX
Very helpful and timely service.
Laurel - Kyle, TX
Professional assistance and fast service!
Polite, thorough, prompt
Peg - Georgetown, TX
Very efficient technician
Grant - Georgetown, TX
On time,pleasant, neat clothing,friendly,stayed focus in repairing unit.
Fast and good service
Edith - Austin, TX
I would use again.
Raudel - Austin, TX
Attentive and answered all my questions
Henry - Leander, TX
Carla - Austin, TX
David S did a great job repairing our washer, and on a Saturday! Thank you!
Peggy - Austin, TX
Quick Professional service
Peter - Pflugerville, TX
Appreciate the quick service with repairing my refrigerator. David was very professional as always and resolved the Condensation issue with fridge doors.
Jeanine - Wimberley, TX
Robert was very professional and knowledgeable. He really listened to my concerns and understood the problem I was having.
James - Austin, TX
Our technician quickly replaced the part for my oven.
Edward - Smithville, TX
Andy was efficient, pleasant to deal with, diligent and most-importantly, on time
Justin - Austin, TX
Fast work and safety first
Karen - Georgetown, TX
Didn’t take Lou five minutes to replace the diffuser and make my house MUCH quieter! Thank you so much!
Richard - Canyon Lake, TX
Noah was courteous and professional.
Jae - Marble Falls, TX
My experience was 100% positive, from the ease of getting a timely appointment to the courtesy and professionalism of the technician that came to my home. I would definitely recommend this company to family and friends!
Amelia - San Marcos, TX
Merrick - Georgetown, TX
Will definitely use them again
Donna - Killeen, TX
Jonathan was an extremely nice and professional individual. Wish everyone one was as pleasant as he and Alvin were to work with. Susan was also an extremely pleasant and polite individual to work with. She went out of her way to try and help with my situation.
Gerald - Wimberley, TX
Professional, courteous, and effective service
Carmen - Austin, TX
David immediately determined the problem my washing machine was having, replaced the affected part, and resolved the problem. I'm glad that I bought the service contract.
repaired ice machine of new appliance
Roy - Leander, TX
David in replacing did a great job in explaining what he did .He also brought up an item that was blocking water flow.
Greg - Austin, TX
easy and professional
Rodney - Leander, TX
Did a good job figuring out the problem.
April - Johnson City, TX
Brands on was able to repair my refrigerator to get it back to working in tip top shape. He was very professional and timely.
Very knowledgeable = quick fix
George - The Hills, TX
Courteous, knowledgeable, polite
Great service very polite
Debra - Kyle, TX
Great experience fast and efficient
Great service and provided great details
Julieann - Pflugerville, TX
I am grateful for all the details provided, it was very informative.
Aura - Austin, TX
Jennifer - Granite Shoals, TX
Mary - Kyle, TX
Mr Cantu was very professional, knowledgeable and kind man. We so glad that you’ll sent him to help ud
Leo was superb
Melinda - Austin, TX
Leo was terrific
Courtney - Round Rock, TX
Quick service and reliable.
I am not Satisfied
Maggie - Kyle, TX
I think your technicians even understood the problem.
John - Georgetown, TX
Repairmen returned to fix freezer ice maker
Amy - Austin, TX
Warranty service was done quickly. Tech wore a mask but not correctly and came 25 mins past time frame, But all in all great service
Melanie - Austin, TX
Very friendly, quick service!
Shelby - Spicewood, TX
Robert was great. He’s a friendly guy, and he was able to fix our oven’s issue in just a few minutes.
Brent - Pflugerville, TX
Carolyn - The Hills, TX
Wesley was fantastic!
Jonathan - Austin, TX
Santa - Pflugerville, TX
Came to office first as requested and finished the job quickly!
Edwina King - Georgetown, TX
Lou did a great job and he has an awesome personality!!
Morris - Seguin, TX
Richard came in, was thorough in checking out the problem, identified the problem and fixed it.
Stephen - Spring Branch, TX
Thank your for the repair. You arrived ready to go to work and took good care of our washer.
Justin - Austin, TX
Great service. Pricing a little higher than expected for the work to be done. But overall would use this service again. Technicians were professional. respectful and helpful.
Verna - Andice, TX
Competent and reliable service!
Patricia - Austin, TX
Great service. Our Technician was awesome
Judith - Austin, TX
Pedro - Austin, TX
210 Hannahs Way Burnet, Texas
Bob - Burnet, TX
Excellent Service Thank You
Great Customer Service
Kathy - New Braunfels, TX
Great Customer Service. Explained everything in detail regarding my stove.
John - Georgetown, TX
Following repair, lower freezer ice maker not working, bin filling up with water and freezing. Ice maker was working prior to repair
William - Horseshoe Bay, TX
On time and very competent.
Diane - Austin, TX
I would ask him to help me ahaun
Mike - West Lake Hills, TX
Leo, our technician, was great!!!
Stephanie - Pflugerville, TX
Refrigerator still makes weird noise but it’s still running so I hope it’s OK.
Great Service, on time
Harvie - Blanco, TX
On time, excellent knowledge of product, quick, thorough And accurate solution to the problem.
Ice Maker Fixed
Dana - Cedar Park, TX
Our technician did a very thorough diagnosis and was very informative about the refrigerator. He installed a new icemaker and it seems to be working just fine and we no longer have a problem.
Thomas - Georgetown, TX
Paul and Tyler did a fantastic job getting our troublesome fridge up and running again. Their expertise and tenacity really paid off, just in time for the wedding shower we are hosting.
Andy was great. Answered all my questions
Patrick - Taylor, TX
With Covid ... he brought everything he needed and cleaned up after himself.
Sandra - Coupland, TX
Donna - Austin, TX
I had bought a brand new washer and dryer. The dryer would not get hot. The service man that came out worked on it for 2 hrs. and told me the gas connection was faulty. So I waited an additional week for the part to come in. The second gentleman that came to install said the only thing he could find wrong was the gas wasn’t turned on. It now works fine.
Great service with Richard
John - San Marcos, TX
Diagnosed the problem with my oven , had the parts on hand and preformed professionally
Jaycee - New Braunfels, TX
Service was great. Loved how our guy really took the time to explain every step he did and what the problem was.
Venkateswaran - Austin, TX
Great repair service
Karen - Georgetown, TX
We have had a few repairs done to our appliances and they have all been a very pleasant experience. I have to say Jonathan knows his stuff!!
Retha - Pflugerville, TX
The repairman was on time, knew exactly what he was doing, fixed the problem very quickly. Very polite.
Cathy - Leander, TX
Dora - Georgetown, TX
Good service. Polite, wore protective clothing, will call them again.
Patsy - Temple, TX
Couldn’t have been better!! Jon was great. Knew exactly what was wrong by listening for a few seconds.
So far, So good
Charles - New Braunfels, TX
Noah did a good job, was punctual, polite, timely in repairs. We will wait and see if the repairs solve the problems of this Maytag. We are very surprised at the Maytag Co. They have always had superior washers but this is the 3rd repair on this one.
Fridge is working again...
Donna - Leander, TX
Prompt professional service. Repaired perfect.
Georgia - New Braunfels, TX
Very good service, prompt, great at his job in every way.
Jennifer Pitts - Spicewood, TX
Excellent top to bottom
Great, fast service. Friendly! And used all precautions during quarantine.
Neil - Austin, TX
Rafael - Canyon Lake, TX
Arleen - Leander, TX
Showed up on time and was done quickly with the correct parts
CC - Austin, TX
Always on time and repaired our fridge back to working order. Thank you!
Job Done Well
Aline - Wimberley, TX
Nancy - Austin, TX
Glenda - Round Rock, TX
Appliance Express fixed our ice maker after 8 weeks with another company. They are the best!
Knowledgeable service. Thank you!
Janet - Florence, TX
Blenda - Georgetown, TX
Explained everything nicely. Well mannered.
Craig - Leander, TX
Great job very nice and professional.
Jeremy - Spring Branch, TX
Terry - Burnet, TX
Great Service, very friendly and knowledgeable.
Great Techs great service
Aura - Austin, TX
Punctual, professional and thorough
Rob - Meadowlakes, TX
Appliance Express worked on my GE refrigerator. The service man showed up on time, took care of our problem and was very nice to deal with. I will use them again for any of my appliance needs.
Maria - Austin, TX
Jeremy - Leander, TX
Great service, very knowledgeable technician
John - Georgetown, TX
Mark - Austin, TX
Washer was making a strange noise. Technician checked out machine and found nothing wrong. Noise has stopped.
Rodney - Luling, TX
Great work ethic
Roland - Dripping Springs, TX
Repair tech arrived within the time frame provided and installed the new part. He was very Courteous. The work was done under the warranty.
Great fats work, but technician dented my freezer!
Asim - Austin, TX
The tech was fast and got the work done without making too much mess. But totally dented my freezer in two places. I can’t believe it! So frustrating.
Justin - Round Rock, TX
Tech was prompt polite knowledgeable and bent over backwards to ensure all problems solved
Emily - Georgetown, TX
Both gentlemen were very professional, courteous, and observed appropriate rules for” Corona virus times“.While no one wants to need your services, we all do at some point in the life of our appliances. Glad you are there &or me.
Rebecca - Georgetown, TX
Steve - Georgetown, TX
Clearly explained charges and options up front. Called 1 day ahead of scheduled service as promised. Leo called morning of visit to let us know he was on the way. He showed up early in the window of time promised. Wore a face mask, shoe covers, and gloves. Lou was personable and efficient. Listened to the symptoms exhibited by our dishwasher, traced down the problem, and fixed it. He also knew what was wrong when I described an annoying occasional door leak. He replaced an o-ring in the door vent which was pinched. Lou informed me of the repair costs prior to doing any work and didn't replace any unnecessary parts. Ask for Lou Soldan if you can.
Repair of Whirlpool refrigerator
Betty - Round Rock, TX
Very professional and excellent customer service. Highly recommend. Confirmation was sent for time of appointment and Received calls to with me to let me know when tech would arrive.
Belous - Leander, TX
Paul was great and very experienced in his craft. Very friendly and caring.
rhonda - Austin, TX
Louis has done a great job explaining the problems we've had with our appliances. He is very courteous and knowledgeable.
Awesome service with knowledgeable service rep!
Kathy - Liberty Hill, TX
Jessica - Leander, TX
"Group - Lakeway, TX
Sami - Austin, TX
Friendly, professional, and quick repair
Teresa - Burnet, TX
My tech was James. He diagnosed the problem with my clothes washer and ordered the needed part. He was back a week later to make the repair, and now everything's working great!
Noah was very knowledgeable and competent.
Susan - San Marcos, TX
I would ask for him again.
Friendly and Great Service
Tammy - Temple, TX
Jon was awesome. Very friendly and knowledgeable. Quick and thorough.
He was wonderful.
Debra - Blanco, TX
Very respectful and did a great job!
Helpful and prompt
Ryan - Austin, TX
I’ve had two separate visits from AE, both of which it turns out did not warrant a visit (my mistakes), but the servicemen were all very professional, polite, and helpful, and each gave me feedback on how to manage the long-term health of my appliances.
Jane - Austin, TX
Very knowledgeable, found the problem quickly, I have ice again today.
Scott - Georgetown, TX
Sandi - Leander, TX
Great warranty service on my whirlpool appliance
Three House Calls - All Great
Matthew - Spicewood, TX
This is the third time Appliance Express came to fix different KitchenAid appliances and every house call has been excellent. Always have been sent a professional, knowledgeable and fast tech. Our KitchenAid appliances have been awfully problematic with manufacturers defects (never again...) but Appliance Express has done a great job fixing every time. Highly recommend.
Mitch - Lago Vista, TX
Good service felt like it was pricey for the work that I had done
Stuart - Spicewood, TX
Gloria - Leander, TX
Lou was very nice and Had a good knowledge
Antonio - Killeen, TX
Al is very respectful and nice to talk to.
Sue - Austin, TX
Gloria - Austin, TX
Great service, service tech was friendly and fixed my problem very quickly.
He was early!
Craig - Del Valle, TX
You never hear of a repair tech being early but mine was. Showed me what was wrong how it could be fixed and some preventative maintenance tips
Janet - Lago Vista, TX
Friendly and knowledgeable
Kingsbury - Killeen, TX
Three times a technician had to service the same refrigerator ( each time a different issue from the first). The fast response was amazing and the technicians communicated between one another for a full understanding of repairs. The office personal are very helpful and easy to talk with. Thank you for great service.
Victoria - Austin, TX
Waiting time after multiple Reminders and calls since installation has been for over 2 months and a half. The ratings hereunder are only valid for the last 2 interventions
Eric - Austin, TX
Brandon came out and repaired our freezer light. He was very courteous and friendly and we would definitely use Appliance Express again!
Lou has services our refrigerator before. He does a great job every time 😆
Milton - Cedar Park, TX
Stan - Round Mountain, TX
"Veerlapally - Leander, TX
They were excellent in finding the problem and fixing
Mary - Austin, TX
By far the best service experience! I learned more about my dishwasher than I could have ever expected! The service tech was professional, polite and incredibly knowledgeable!
Lavon - Austin, TX
We experienced a problem with our Maytag washing machine, purchased in August 2019, and the initial visit did not resolve the problem. The return visit solved the problem and the washer is performing like new.
REFRIGERATOR FRIGIDAIRE FGHC2331PF7 "Arrived on site for water issues. Found end cap on valve busted off diagnosed unit will need a new water valve. Installed a new valve turned water source on,tested water dispenser no leaks.
MICROWAVE WHIRLPOOL WMH54521JZ0 Arrived on job for complaints of no light under oven. Found loose connection to outlet connected site and test.
OVEN WHIRLPOOL WFG525S0JS0 "Arrived on site to inspect oven for not heating correctly, upon inspection found the main control putting out a F3 code, replaced sensor and control. All functions returned. Complete"
WASHER MAYTAG MVWB855DC4 "Arrived on site to install previously diagnosed parts. Removed UI, CONTROL, GEAR CASE, WASH PLATE, SLIDER, AND LID LOCK. Installed new UI, CONTROL, GEAR CASE, WASH PLATE, SLIDER, AND LID LOCK. Ran a calibration through diagnostics for new parts. Ran through full service diagnostics. All checked good. No leaks detected. No error codes displayed. Had customer confirm the noise was gone. Washer running as designed. Job completed."
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 "Arrived on site to inspect fridge for not making ice, upon inspection found the filter clogged due to calcium, tested without filter. No problems found. Complete"
WASHER WHIRLPOOL MHW3505FW "Arrived on site and inspected washer and found home does not have water due to freezing conditions over the past few days. Sound long drain error code and removed rear panel on washer and found debris clogging drain pump.Could not test washer properly there is no water available, job complete"
REFRIGERATOR KITCHENAID KBSN602ESS01 "Arrived on site for not cooling correctly in fresh food section. Per tech support replaced evaporator fan motor,power cycled unit from main power source."
DISHWASHER WHIRLPOOL WDF330PAHS5 Arrived on site for dishwasher not drying properly. Tested and inspected unit and found all operations to be normal. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.
RANGE WHIRLPOOL WFG510S0AS1 Arrived on site to test unit for door falling. Test unit and found broken hinges. Will order new hinges office to reschedule. ; O-emld tckt
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for noise complaint. Ran diagnostics freezer fan not running,found evaporator incased in ice diagnosed unit not running through a defrost cycle ordering the main control and freezer fan motor. ; ordrng 1 WPW10675033 (Main control)"
MICROWAVE WHIRLPOOL WMC30516HZ1 Arrived onsite to replaced microwave. Upon arrival found unit door didnt operate open button didnt work. Replaced whole unit.
MICROWAVE JENN-AIR JMW2430DS02 Arrived onsite and found shorted microwave cabinet light bulb. Removed oven from installation and replaced bulb.
DRYER WHIRLPOOL WED7500GW0 Arrived on site for dryer making a knocking noise. Found blower wheel loose. Tightened blower wheel and removed lint and dryer sheet debris. Dryer no longer making noise. Job completed
WASHER WHIRLPOOL WFW9200SQ02 "Arrived onsite and found leak issue. Valve would trickle into tub when in standby between loads. All checks good. Repair complete, advised cueromer on dispenser design and referred them to dryer vent wizard for crushed dryer vent symptom."
REFRIGERATOR JENN-AIR JS48SEDUDW20 Arrived on site for NOT DISPENSING ICE - WATER SIDE IS WORKING. Found optics not getting proper voltage. Ice dispenser was working as designed. control for optics W10757851
MICROWAVE MAYTAG MMV1175JZ0
OVEN WHIRLPOOL WOS51EC0HS00 "Arrived on site for Oven does not want to turn on. Turned on bake and broil. Both kicked on when set. Found UI was not responding to touch like it should. Ordering both UI and control to complete the repair. NOTE: When installing new UI, try to peel model and serial sticker over new UI so it is not hidden like it currently is. If sticker begin to tear just leave it alone. Customer provided a copy of warranty paperwork with M&S listed. ; ordrng 1 W11261167 (Control)"
VENTHOOD KITCHENAID KVWB606DSS2 Arrived onsite for venthood with rattling noise. Upon inspection I found the fan motor abnormally loud and what sounds like debris rattling around inside the vent. I removed the fan motor and found some of the blades broken. I did not completely remove the motor because I do not have a replacement with me today. I will order the fan motor and return to complete the repair. The customer would like us to inspect the vent when we take the motor down to see what could have caused the fan blade to break. KYO or customer request senior tech return. Ordering fan motor (W11106377) office to R/S due to part availability. ; ordrng 1 W11106377 (Fan motor)
RANGE WHIRLPOOL KSGB900ESS1 "Arrived on site and sound F3E1 showing on display for baking drawer sensor After replacing sensor error has cleared and confirmed it is Heating normally, job complete"
MICROWAVE FRIGIDAIRE MWV150KBA Arrived on site and inspected microwave turntable motor and confirmed the turntable motor caught fire and broke into pieces inside the microwave.Unit will require a turntable motor to complete the repair.Ordering the motor.Office to schedule return services due to part availability.Needs more work ; ordrng 1 5304509440 (Turntable motor) and 1 5304464113 (TURNTABLE MOTOR)
WASHER AMANA NTW4516FW1 "Arrived on site , replaced gearcase, splucth , cap, actuator,belt . Ran calibration and diagnostics wash. All checked normal . No water leaks detected at time of service. Job complete ."
REFRIGERATOR WHIRLPOOL MSS25N4MKZ01 Arrived on site for cooling complaint. Found weak to no frost pattern on evaporator ordering a compressor and evaporator ; ordrng 1 W10913906 (Access valve) and 1 Wpw10143759 (Drier uv) and 1 W10507884 (Compressor) and 1 WP2188823 (Evaporator) and 1 2hrs (2hrs)
REFRIGERATOR WHIRLPOOL WRS555SIHZ03 Arrived onsite for refrigerator with a crack . Upon inspection I found the water inlet line had a flaw in it allowing water to leak out when pressurized. Im am ordering the Water line (8212547RP) just Incase but the water inlet tube (W11162040) will need to be replaced. Office to R/S due to part availability. ; ordrng 1 8212547RP (Pex line) and 1 W11162040 (Inlet line)
DRYER WHIRLPOOL NGD4655EW2 "Arrived on site to inspect dryer not heating. Upon further inspection, I tested the unit with the door open and door switch closed and I could feel heat, but no for very long. I removed the front panel, and drum and retested and found the coil not operating properly. I tested ohms and found it out of range. I removed and replaced the coil and retested and the unit is heating as designed. I reassembled the unit and tested airflow with my vent test kit. By placing the hook and card at the back left vent area, I tested the unit on air only (no heat) and the unit failed two times. I disconnected the vent tube at the back of the unit and retested. Unit is operating as designed. I advised the customer of my findings and repairs and recommended that they have the dryer vent leading up to the roof and at the roof checked. No lint observed during service, job completed."
WASHER WHIRLPOOL WTW6120HW0 Arrived onsite to install previously diagnosed parts. I installed the gear case cam and drive motor. The unit is no longer screeching at the beginning of high spin. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.
RANGE WHIRLPOOL KDRS467VSS00 Arrived on site to install previously ordered parts for range. Upon inspecting unit found small burner orifice clogged preventing proper operation. Cleaned orifice and tested unit. Found all is functioning properly at this time and no other parts or components were needed
DRYER WHIRLPOOL WED7500GC0 "Arrived on site ,replaced latch and catch . Also found door slightly bent . Slightly bent door back into shape . Door is staying latched . All checked normal. Job complete ."
DRYER WHIRLPOOL WFC8090GX0 "Arrived on site and inspected washer/dryer and found F6E0 saved this is not an error on techsheet, there has been multiple power outages in the area and could be a byproduct of it. cleared it, reset washer and spoke with techline and unit is operating as designed, no adjustment, no replacement parts can change customers experience. Job complete 7729954383"
OVEN WHIRLPOOL WOC54EC0AS04 Arrived on site to diagnose an oven that is not heating properly. Found temperature to low. Set calibration to compensate for offset. Tested unit and found all is working properly at this time.
REFRIGERATOR WHIRLPOOL KSCS23INSS00 "Arrived on site for water leaking. Found frozen drain,checked drain pan found no visible cracks in pan gave customer suggestions on defrosting and clearing drain,unable to flush drain due to no water at residence
OVEN WHIRLPOOL WOS51EC0AS03 "Arrived on site for wall oven not turning on. Upon arrival customer stated actual issue is it will intermittently not get to proper temp when cooking pizzas. She said sometimes not all of the cheese will not melt. The light inside the oven was not working a well. I preheated unit and found temps averaging perfect when set to 350°F. I found control, UI, and sensors good. I found bulbs burnt out and will need to order and replace. However I could not pull up parts list to order. Will need to do parts research and office to reschedule.; ordrng 2 Research (Oven bulbs, two)s"
REFRIGERATOR KITCHENAID KRFC300ESS03 Arrived on site for damaged gaskets. Replaced both fresh food door gaskets checked door seals good.
REFRIGERATOR MAYTAG MFI2569VEM1 "Arrived on site to inspect refrigerator temps. Upon further inspection, I found the unit completely warm in the FC and RC sections. I found the FC fan and condenser fan operating and the compressor off. I tested amp draw to the compressor and found 0amps. Cycled power to the unit and the start device clicked and I found 8.69amos then the start device clicked again. I tested ohms to the compressor and found it within range.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Spoke with homeowner and found pads for hinges broken. Office to reschedule appointment once parts are confirmed.; ordrng 2 WP8268961 (Pad)s
DISHWASHER WHIRLPOOL WDF530PAYM3 Arrived on job to replace previously diagnosed part. After replacement ran diagnostics cleared codes and test heater.
OVEN WHIRLPOOL WOD77EC0HS01 "Arrived on site for Service needed for oven, both are not working properly. Found error code F6E0 had come up six times. Communication error. Cleared error codes. Removed control and UI. Installed new control and UI. Oven heating as designed. Job completed"
WASHER WHIRLPOOL MVWB865GW0 Arrived on job for complaints of no power. Checked voltage and control good will need panel. ; ordrng 1 W11135391 (console)
WASHER WHIRLPOOL WTW7500GW2 "Arrived on site to install previously diagnosed parts. Removed stator, slider, and gear case. Installed new stator, slider, and gear case. Ran calibration. Washer running as designed. Job completed."
DISHWASHER MAYTAG MDB9959SKZ0 "Arrived on site to inspect dishwasher leaking water. Upon further inspection, I placed the unit in diagnostics and tested. The unit operated as designed with no leaks. I filled the unit and then canceled the wash to allow the drain pump to come on, at which time, I found water leaking from the drain pump. I pulled the unit out and found the drain pump seal failed. I removed and replaced the drain pump and retested. Unit is operating as designed with no further leaks observed. No leaks observed at the end of service, Job completed."
WASHER AMANA NTW4516FW3 Arrived onsite for washer leaving wet clothes at the end of the cycle. Upon inspection I found all functions working as designed during the diagnostics test. I contacted techline and spoke with Andrew SR#7729980126. He advised that with no mechanical failure present we cannot replace any parts at this time. I advised the customer on proper loading and soap usage. I also raised the front feet just Incase the gearcase is rubbing on the floor during spin although I did not see any evidence. The unit is working as designed at this time and no leaks detected during time of service. Job complete.
REFRIGERATOR KITCHENAID KRMF706ESS Arrived on job for complaints of leaks. Checked drain and found it clear. Customer did loose power in storm for about 30 hours. Instructed customer to keep an eye on temperature. No errors found at this time.
DRYER MAYTAG MEDB855DC4 "Arrived on site for no heat dryer . Unit was heating at time of service . Ran diagnostics got thermistor error code . Checked connections all checked good . Ran omh on sensor , was getting in consistent readings . Ordering thermistor ,sensor and control. Call to set return . ; ordrng 1 W11158453 (CONTROL) and 1 W11161899 and 1 WP8577274 (THERMISTOR )"
DISHWASHER AMANA ADB1400AGB3 Arrived on site to replace wheels. Replaced wheels test unit and unit test good job complete.
OVEN WHIRLPOOL WOS72EC0HV00 Arrived on site to replace UI for oven. Replaced user interface and tested unit. Found all is functioning properly at this time.
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site for washing machine not rinsing clothes properly. Upon arrival customer stated real issue was she would open the unit in the middle of a cycle and find soap scum at top of water. However she did say the clothes were not soapy at end of cycle. I found no error codes in unit. I ran test cycle and found all functions performing as designed and it passed test at end. I individually ran each component in diagnostics and found no error. I gained access to gear case, pump, and actuator and found all functioning as designed. I called techline and spoke to Cassy and received SR# 7730062195 who said it was normal design and occurrence for soap to build up like that. Unit is working as designed. Call complete."
MICROWAVE WHIRLPOOL JMW2430IL02 Arrived onsite and replaced oven door skin All checks good. Advised customer on repair.
REFRIGERATOR WHIRLPOOL WRS973CIDM00 "Arrived on site to install previously diagnosed and ordered parts. Due to the RC thermistor, fan scroll, and hv control failures, I removed and replaced said parts and tested the unit. Unit is operating as designed. When replacing the thermistor, I placed the new at the wild on the suction line and secured it with foil tape and a ziptie (photo). No water leaks observed during service, job completed."
MICROWAVE GE JVM1631WB002
RANGE KITCHENAID KDTE104ESS0 "7-1, arrived on site for poor washing performance. Ran diagnostics got only 7-1 error code . During test wash, sprayer arms are not turning . Unit is heating up at end of test wash . Will need sump and motor ..; ordrng 1 AUTHO and 1 W10605057 (SUMP AND MOTOR )"
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived onsite for refrigerator hinge falling out. Upon arrival found unit hinge not operating correctly. It was damaged. Removed and replaced hinge and tested door. Unit is now operating as designed. Job Completed.
DISHWASHER WHIRLPOOL WDT720PADM1 "Arrived on site and inspected dishwasher and found spring has popped off, after resetting it door is now opening and closing properly. Discussed correct detergent usage, drawing expectations, and wash expectations with customer dishwasher is operating normally, job complete"
OVEN GE JT5500SF3SS Arrived on site to test unit for no power. Test unit and found bad thermal fuse. Will order new fuse
WASHER LG WT7700HVA "Arrived on site to inspect washer not dispensing water into tub. Upon further inspection, I attempted to place the unit in diagnostics and due to the process being tricky, I was unable to get it in diagnostics. I tested the unit on a normal wash load and when the unit called for water, the valve failed to open. I could hear the valve humming, but no water dispensed. ; ordrng 1 AJU73213301 (Inlet valve) and 1 EBR78538701 (Main control) and 1 CNOTE (LSO PER CUSTOMER REQUEST /TRAINING)"
DRYER KENMORE 110.878726 Arrived onsite for not starting. Found switch is good power is good and will run in diagnostics. However start button does not work. Unable to provide research due to poor connection at time of service. All checks good.
WASHER WHIRLPOOL WTW4855HW1 Arrived onsite for previously diagnosed parts. Upon arrival found unit needed gear case and belt as well. Replaced the gear case motor and belt. Job Completed.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on job for complaints of leaks. Found the supply hose to icemaker cracked. Replaced hose and test. No additional leaks detected at time of service
COOKTOP WHIRLPOOL G7CG3665XS00 Arrived on job for complaints of broken knobs. Confirmed the knobs are broken. Checked with claims and try are covered . Ordered knobs drop off knobs. ; ordrng 5 WPW10284885 (knob)s
FREEZER WHIRLPOOL WZF34X16DW06 Arrived onsite for freezer mailing abnormal noise. Upon inspection I found the unit making a rattling noise intermittently. The customer had a video and I was able to compare noises. I found the start device cover was vibrating and rattling against the compressor intermittently. I could not position the cover so that it would not rattle so I removed it and added some sealer pads. The unit is no longer making a rattling noise at this time but I asked the customer to monitor the unit to rule out the start device cover. Job complete.
REFRIGERATOR KITCHENAID KRMF706ESS00 "Arrived on site for water leaking. Per customer found water leaking from water line to unit,customer turned water supply off and leaking stopped. Tightened water line turned water source back on no leaks"
REFRIGERATOR WHIRLPOOL WRS315SDHZ05 "Arrived on site for refrigerator not cooling. Upon arrival I found the freezer compartment was fully frosted over past the evaporator cover. Upon entering diagnostics and checking the thermistor I found there was a miscommunication between main ui control and thermistor and harness assembly. Informed customer of findings and was able to reschedule repair. Will need to return with a new ui control, thermistor and harness assembly. Evap fan was running while on site as well as compressor and condenser fan. ; ordrng 1 W11203289 (cntrl-elec) and 1 W11342162 (HARNESS) and 1 WPW10384183 (thermistor)"
REFRIGERATOR WHIRLPOOL WRX735SDHV02 Arrived onsite for previously diagnosed parts. Upon arrival replaced door and tested. Unit is now operating as designed. Job Completed.
WASHER WHIRLPOOL WTW8040DW4 "Arrived on site for washer not working as intended according to customer. Upon arrival found unit was turning and getting properly supplied power. Water inlet valve and draining features worked. Customer stated they were noticing a loud noise during agitation and spin but that the unit seemed like it was sending power to motor to rotate properly. In diagnostics I also found an F7e9, F7E6, & f2E1. I found not shorts or visual breaks in harness. I did verify the main control was sending 120 vaults to motor. The stator motor ohm reading were also not as stable as they should have been. Also found that if a successful connection was sent to motor the gear case was also getting stuck. Will need to return with new harness asse, motor parts, as well as slider and gear case to resolve issue further. Office to reschedule once availability of parts is known.; ordrng 1 W10734521 (slider) and 1 W10754158 (motor stator) and 1 W10754161 (motor rotor) and 1 W10754448 (clu
REFRIGERATOR WHIRLPOOL WRT111SFDW00 "Arrived on site and inspected refrigerator inside the garage.The customer plugged the unit in and the compressor and all fans turned on.The customer advised the unit didnt turn on and it may be due to the extremely cold temperatures inside the garage.I advised the customer to place a bottle of water inside the freezer and when the bottle froze, it was safe to add food.No parts needed at this point.Job complete"
WASHER WHIRLPOOL MVW6230HW0 Arrived on site for washer giving an F8E one error still after previous diagnosis. Upon arrival I disassembled the UA consul and during diagnostics I was able to verify that the water inlet valve was receiving 120 V to it as design with no drops in power whatsoever. Also confirm that the customer still had no hot water connected to the unit as previously noted down by prior tech. I also verified that the washer was cycling the cold water on and off as intended during normal use but found that the washer without the air code because even using a cold temperature wash the washer requires a tiny amount of hot water to be mixed in and entered with cold. How many time this feature is not used to the hot water is when the tap cold option is selected and I instructed customer that in order to get the best use out of it since they have no hot water would be to use a topcoat on the customer also stated that prior to arrival that was the cycle she had selected and tha
REFRIGERATOR GE GSH25JSXBSS Arrived on site and inspected side navy side GE not cooling.Confirmed the complaint and found the start device was clicking on for approximately 10 seconds and the clicking off.The compressor was cold to the touch and all fans were operating.Unit will require a start device and capacitor to complete the repair.Office to schedule return services due to parts availability.Needs more work; ordrng 1 WR07X10131 (Start device) and 1 WR55X24064 (Capacitor)
WASHER WHIRLPOOL WTW6340WW0 "Arrived on site and inspected washer issues.Confirmed the unit had a broken valve, which leaked for several hours onto the main control and shorted it out gain.Spun the inner basket because customer advised it sounds Ike a plane is landing inside the garage when the unit spins and discovered the unit will require a tub w/ bearing replacement stator.Ordering the parts to complete the repair.See notes for further.Office to schedule return services due to part availability ; ordrng 1 W10364988 (Valve) and 1 WPW10268788 (Control) and 1 W10193886 (Outer tub with drive shaft assembly) and 1 WPW10419333 (Stator)"
VENTHOOD WHIRLPOOL WVU17UC0JS0 Arrived on site for vent hood making to much noise. Upon further inspection I found noise normal. I checked for obstructions in vent and found none. I found fan working as designed. Customer stated the unit is louder than there old one. I explained the CFM vs older units and how they are louder than they used to but now have better suction. Called techline and talked to Andrew and received SR# 7730058739. Unit is working as designed. Call complete.
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to install previously diagnosed parts. I installed new console and tested unit. When going to setup WiFi we found same issue occurring. I also found UI intermittently not responding again. I called techline and spoke to Robert and received same SR# 7729940842. Robert found that his unit was not showing up into the system and let me know to refer him to the WiFi team who should be able to solve issue. I gave customer WiFi team phone number and file number for unit. Call complete.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to replace console ui. Replaced ui test unit and unit test good job complete
COOKTOP KITCHENAID KCGC506JSS00 Arrived on site for for cooktop burners flames to high. Made minor adjustment to the flame settings. Tested at all burners. All tested good.
WASHER MAYTAG MVWX655DW2 Arrived on site for a washing machine that is not spinning out clothes. Inspected unit and work area. Found feet unlevel on the washer potentially causing the unit to rock back-and-forth. Adjusted feet to level out the unit. Placed unit in Service diagnostics and found an F0E5 (of balance load) and F8 E1 (no/low fill) error codes. Ran the unit through an auto test and found the cold water valve not pulling in water. The rest of the test functions worked as designed. Tested voltage going to the valve and found proper voltage. Replaced housing and tested unit. Unit is now working as designed. Call complete.
WASHER WHIRLPOOL WTW5100HC0 Arrived on site for washer needing previously diagnosed. Will need to return when availability of part is known.; ordrng 1 W11478519 (PANEL UI)
OVEN KITCHENAID KEBS109BSS00 "Arrived onsite and found unit with computer glitch once that had corrected itself before arrival causing preheat to never finish. Reset unit to drain capacitors at breaker. Unit is now operating as designed. If symptom persists, customer will call back to have us replace main control.
DRYER WHIRLPOOL WED4815EW1 "Arrived on site and inspected dryer and found airflow is restricted and causing long dry times, recommended that apartment maintenance be contacted to clean vent to exterior of the building before using dryer again. Job complete"
RANGE WHIRLPOOL WFG505M0BS3 Arrived onsite for the range knobs getting hot while oven is on. During inspection found that the oven door was not installed correctly causing the door to not close properly and allowing heat to escape out the side causing the issue. Took door off and reattached it and door is closing properly and no heat escaping out from the sides. Complete
REFRIGERATOR KITCHENAID KRFC300ESS03 "Arrived on site for customer complaint of unit not cooling in either section, found compressor running and hot to touch, condenser fan and evap fan running, found sealed system issue. Ordering compressor, evaporator, condenser, filter drier, and access valves. ; ordrng 1 W10879296 (Compressor) and 1 WPW10143759 (Drier) and 1 W10669255 (Evaporator) and 1 W10346415 (Condenser) and 1 Cnote (SS tech/2HOUR job) and 1 Cnote (Office to reschedule) and 1 W10913906 (Access valve)"
MICROWAVE WHIRLPOOL WOC54EC0HS01 "Arrivedvon site, removed existing unit and installed new unit. Tested functions. Job complete"
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site and inspected washer and found saved error code for long filll, set washer into a diagnostic cycle and found cold water pressure is very weak. Disconnected inlet hose and found washer pressure is still weak. Apartment maintenance will need to replace incoming water valve to correct the problem, job complete"
DRYER WHIRLPOOL LEN2000PW0 "Arrived onsite for the dryer not working. During testing found that the belt was broke replaced belt and all functions tested good, also found that the the vent was clogged causing the longer than normal dry times. Advised customer to have someone clean out the vent tube in the wall complete."
DISHWASHER FRIGIDAIRE FGID2466QF4A "Arrived on site to diagnose dishwasher with standing water. Tested drain pump and found drain pump working, but barely any water moving. Checked inside unit and found food chunks floating. Removed drain line and vacuum out drain line. Disassembled interior of unit and vacuumed out all chunks of food I could find. Ran unit and tested. Unit is now draining. Ran 3 fill and drain cycles to confirmed repair, and no standing water found. Advised tenant they need to clean the unit and their disposal regularly, as well as make sure there are no food chunks inside. Office to collect via card on file. Call complete."
DRYER WHIRLPOOL LEN2000PW0 "Arrived onsite for unit not spinning or heating correctly. Tested unit. Found that drum was not spinning. Upon further investigation, found that the belt had busted. Replaced belt and roller arm. Tested unit. Unit tested good. Customer still said unit had issues with drying times. Let customer know that the vent ducts may need to be cleaned to improve drying times. No issues at this time. Job complete"
ICE MACHINE KITCHENAID KUIC15POZP2 "Arrived on site for ice issues. Ran diagnostics found weak water flow from valve diagnosed a defective water valve,replaced water valve tested diagnostics all test passed.
WASHER MAYTAG MVWX655DW1 "Arrived on site to test unit for loud clunking noise. Found gearcase was shot. Replaced gearcase and cam, tested unit, unit works good. No leaks detected. Job complete."
OVEN WHIRLPOOL WOD77EC0HS02 Arrived on site and removed existing oven and installed new unit. Tested unit. Job complete
MICROWAVE WHIRLPOOL WMH31017HB4 Arrived on site to diagnose microwave not working.
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site to install parts previous tech ordered. Replaced evaporator fan motor that includes evaporator thermistor
WASHER MAYTAG MVW7232HW0 Arrived on site and inspected newly purchased washer not draining.Service tested the unit and unit tested as designed.Customer is used to the older model units. Unit tested works properly Job complete
DISHWASHER KITCHENAID KDPE234GPS0 "Arrived on site to diagnose dishwasher that was having issues with the dispenser. Customer showed me the dispenser door was broken and not latching. Replaced dispenser and retested. Unit is now working as designed. CAll complete.
DISHWASHER WHIRLPOOL WDF330PAHB4
DRYER AMANA NED4655EW1 "Arrived on site to inspect dryer for chipping paint, upon inspection found the drum with a hole In the paint. Replaced drum and tested, no problems found. Complete"
ICE MACHINE WHIRLPOOL GI15PDXZS0 "Arrived on site for service and cleaning. Removed all available components,cleaned bin and exposed parts and tubing ran unit through a clean cycle."
DRYER MAYTAG MED5630HC1 Arrived on site for customer complaint of door seal coming off and torn.; ordrng 1 W11310035 (Door seal) and 1 Cnote (Office to reschedule)
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived onsite for unit leaving grease stains on cabinets. Looked at the unit. Found that the flap was working as it should when fan button was turned on. Flap was caught a bit on the metal. Re aligned flap. No issues at this time. Job complete
REFRIGERATOR WHIRLPOOL GX5SHDXVB00 "Arrived on site and inspected refrigerator and found mullian is broken, replaced it and raised left door so it connects properly, job complete"
DISHWASHER WHIRLPOOL KDTE704DSS0 "Arrived on job to replace previously diagnosed parts. After replacement of control, UI and pump tested unit. No leaks detected at time of service."
RANGE FRIGIDAIRE LGEF3045KFM Arrived on site and inspected Frigidaire range stuck key errors.Confirmed the code and ran my fingers across all buttons to unstick the stuck key.Tested unit and unit tested as designed.Job complete Customer satisfied
REFRIGERATOR KITCHENAID KSRS25FTMS01 "Arrived on site for refrigerator not dispensing ice. Inspected unit and work area. Found motor not activating. Measured voltage to motor and found 120 volts. Found failed motor. Office to schedule return when ETA is available. ; O-emld tckt"
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site to install previously diagnosed parts. Installed new rail and it is now working as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRF954CIHZ02 Arrived on site for refrigerator not dispensing any ice. I found motor to be a little weak and catching on ice cubes. I replaced motor and tested unit. Unit now working as designed. I also advised customer on emptying ice bin if it gets to full and is in there for to long. Called techline and spoke with Joel and received SR #7729992299
REFRIGERATOR WHIRLPOOL WRS586FLDM01 "Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, using my jumper wire, I tested the ice maker from point T-H and it failed to harvest. Checked the wiring harness and it is good. Checked the wires at the bottom left hinge and they are good. I found water in the IM tray and found it had harvested before I arrived. Intermittent motor. I am ordering the ice maker and office to schedule return service. No water leaks observed during service.; ordrng 1 WPW10251076 (Ice maker)"
RANGE WHIRLPOOL WFG550S0HZ2 Arrived onsite and found unit broil igniter had cracked. Replaced igniter. Unit is now operating as designed as designed. Advised cuetomer on repair.
WASHER WHIRLPOOL MVW7232HW0 "Arrived on site to inspect washer for noise while operating, upon inspection found the slider clicking, replaced slider and clutch. All functions returned. Complete"
OVEN WHIRLPOOL WFG505M0BS3 "Arrived on site to inspect range oven light not working and door gasket damaged. Upon further inspection, I found the door gasket torn in the lower right section, the bulb was burnt out and I also found the bottom panel in the oven was badly warped. I tested the oven on bake at 350 and it operated as designed. I tested the cooktop burners and all are functioning properly.No gas leaks detected during service, job completed.; ordrng 1 W10888179 (Bulb) and 1 W11098799 (Oven panel) and 1 WPW10535778 (Gasket) and 1 CNOTE (LSO FOR TRAINING)"
DISHWASHER WHIRLPOOL WDF330PAHB4 "Arrived on site to inspect dishwasher for a bent panel, upon inspection found the panel bent on left side, replaced panel, no problems found. Complete"
WASHER WHIRLPOOL WTW5105HW0 "Arrived on site for customer complaint of loud metal on metal noise, I ran diagnostic test cycle, found loud noise during start of spin cycle. I inspected motor, belt, and pulley, all looked good, found noise coming from gearcase. Ordering gearcase. ; ordrng 1 W11423758 (Gearcase) and 1 W10721967 (Splutch kit) and 1 Cnote (Office to reschedule)"
WASHER MAYTAG MVW6230HW0 Arrived onsite to replace parts ordered by previous tech. Replaced parts. Tested unit. No noise at this time. Job complete
MICROWAVE MAYTAG MMV1175JZ0 Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced control and tested unit. Unit illuminated and is working as designed. Call complete.
REFRIGERATOR WHIRLPOOL KRMF706EBS01 "Arrived on site to inspect fridge for not producing ice and temp issues, upon inspection found the defrost error starting in the freezer. Office to reschedule ; ordrng 1 W11330971 (UI ) and 1 WPW10675033 (CONTROL )"
MICROWAVE KITCHENAID KMBP100ESS03 Arrived on job for complaints of door not closing properly. Adjusted door and test. Door closing properly now.
REFRIGERATOR WHIRLPOOL WRX735SDHV02 "Arrived on site to inspect fridge for a broken rail, upon inspection found the bracket need was not provided. Ordering correct shelve and channel runner. Office to reschedule ; ordrng 1 W11048306 (CHANNEL RUNNER ) and 1 W11124652 (RACK W ROLLER )"
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 "Arrived on site to test unit for RC not cooling and freezing. Found RC thermistor was out of range. Replaced thermistor with truck stock part. Tested unit, unit works good. No leaks detected. Job complete."
WASHER WHIRLPOOL WTW5000DW3 Arrived on site for washer tearing close and still living residue on cloths. Upon arrival I called whirlpool techline and ran through every test they required but nothing came back as failing and they state unit is fully functioning as designed. I did however replace the washplate due to tiny burns that were barely noticeable. Informed customer afte multiple test and checkin other water hardware in home that they are showing early signs of a major hard water issue. Instructed customer on how to combat hard water efficienctly and stated unit is functioning as designed call complete. Sr#7729992052
WASHER MAYTAG MVW7232HW0 "Arrived on site for washing machine not filling with enough water. I put unit into diagnostics mode and found stored error codes F0E3 for overload. I put unit into a factory testy cycle and found that the unit went through it as designed. I ran a normal cycle with a small load and found the unit would get through a sensing cycle, skip the fill, and then start a wash cycle with no water in the unit. I checked the pressure tube and found no holes, kinks, or obstructions. I called techline and spoke with TJ and received SR #7729987726 and he advised replacing the control. I replaced the control and I calibrated the unit. I ran another small cycle and the unit now filled. Unit now working as designed. Call complete."
REFRIGERATOR WHIRLPOOL WRS555SIHZ03 Arrived on site to replace door for refrigerator. Replaced door and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
DRYER AMANA NED5800HW0 Arrived on site to install previously diagnosed parts. Removed UI and control. Installed new UI and control. Dryer UI illuminated as designed. Heating as designed. Ran three separate times to ensure its not having the same problems. Job completed.
WASHER AMANA NFW5800HW0 Arrived onsite for the washer not draining. Replaced drain pump and washer tested good and no leaks detected complete.
DRYER WHIRLPOOL LEN2000PW0 "Arrived on site and inspected dryer and found it is not heating, incoming power is correct and airflow through dryer is good. Removed rear panel and found heating element has failed, took one picture. A new one will be needed to correct operation.; ordrng 1 279838 (Heating element)"
DISHWASHER WHIRLPOOL WDF520PADM9 "Arrived on site for a dishwasher not drying.I put the unit into diagnostics test mode and found NO error codes.Unit filled, washed,drained and heated.Customer informed about purging the hot water, using rinse aid. I also explained the PLASTIC tub doesnt dry as well as a stainless steel tub.Customer satisfied.No leaks detected at the time of service.Job complete"
RANGE WHIRLPOOL WFG505 Arrived on job for complaints of burners not working properly. Found ORIFFS blockage. Cleared blockage and test.
COOKTOP GE JGP975SEK2SS "Arrived on site for customer complaint of some of the burners not lighting properly, I cleaned burner heads, unit tested good."
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to install previously diagnosed parts.Will need to re order. Office to schedule return trip.; ordrng 1 WPW10195536 (Inlet) and 1 Seenote (Office to schedule)
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site to test unit for broken door switch and doors not leveled. Replaced door switch and leveled doors to customers preference. Tested unit, unit works good. No leaks detected. Job complete."
DRYER WHIRLPOOL WED9620HC0 Arrived on site to replace previously ordered parts for dryer. Replaced UI/door assembly and tested unit. Found all is working properly at this time.
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived onsite for dishwasher not cleaning. Ran diagnostics and recorded 4/3 wash motor and 7/1 no heat. Pump and motor would not energize. Replaced pump and motor, tested unit and unit is functioning properly. Ran diagnostics again and all passed. No leaks present at this time. Job complete"
WASHER AMANA NTW4516FW3 "A.rrived on site ,replaced gear case and belt .. Ran calibration and diagnostics wash all checked normal. No water leaks detected at time of service job complete"
DISHWASHER AMANA ADB1400AGB1 "Arrived onsite for dishwasher not dispensing rinse aid. Upon inspection found drying aid dispenser not functioning. Replaced dispenser, tested unit and unit is functioning properly. No leaks present at this time. Job complete"
MICROWAVE MAYTAG MMV1175JZ0 Arrived on site to diagnose a microwave with a light that is not operating. Tested unit and found control not Powering light assembly. Control will need to be replaced to complete repairs. Office to set return appointment due to part availability.; ordrng 1 W11391714 (Control)
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Arrived on site for The refrigerator section is getting freeze. Ran diagnostics and tested all components. Dampener is opening and closing as designed. Fridge cooling as designed. Frost pattern looked great. Defrost heater removed frost quickly and draining water properly. Advised customer to lower the fridge setting just below recommended temp to prevent items from freezing near the dampener. No repairs needed. Job completed.
REFRIGERATOR KITCHENAID KRFC704FPS03 Arrived on site to diagnose a refrigerator with uneven doors that have not corrected himself since previous repair. Adjusted leveling legs of refrigerator and right side RC door height to compensate for flooring. After adjustments found door alignment proper and no other repairs needed at this time. No leaks were found at time of service.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for refrigerator needing previously diagnosed ui deli panel, door, etc. upon arrival customer stated there had been a continuing increase in temperature in both the fresh food and freezer compartments. Units set temps were (freezer/ffood) -5/32, actual temps were +9/34 degrees and unit was full empty but running on arrival. I verified no hardware failures within compressor compartment area behind I noticed the freezer fan would run very so often during normal mode but he cooling mode continuously tried returning back to ffc. I inspected interior of fresh food area and foun$ a defrost issue had been occurring. With how long customer stated unit wasnt cooling properly its possible this was the initial cause of problems reoccurring within unit overall. Was able to reschedule customer. Will need to return with ui panel and evap fan assembly as well as other previously diagnosed parts.; ordrng 1 W11087438 (motor-evap) and 1 WPW10675033
WASHER MAYTAG MVW7232HW0 Arrived on site to diagnose a washing machine that is making abnormal noise. Tested all parts and components and found no failures with unit at this time. Advised homeowner on design of unit and noise is to be expected during cycling. No further repairs are needed and no leaks were found at time of service.
DRYER AMANA NED4655EW1 "Arrived on site or no heat dryer. Unit is tumbling. Checked voltage at terminal block and found one of the legs of power is dropped off. Reset breakers unit is now getting full power. Unit heating as normal, no Lynn found in the unit. Job complete."
WASHER WHIRLPOOL WTW5100HW0 Arrived onsite and control and ui together. New ui had the factory WiFi connection issue. Unplugged and replugged 6 times to cycle out of factory mode. Then unit would power up but would not allow any selections. Reset and tried again. Would enter diagnostics menu but also would not allow any selections. Ordering ui and control again to repair. Office to reschedule. ; ordrng 1 W11498802 (Control) and 1 W11478519 (Ui panel)
REFRIGERATOR WHIRLPOOL GSC25C6EYY02 "Arrived on site for no water. Tested dispenser no water valve energized,removed kick plate,removed coupling at hinge tested dispenser no water from line,diagnosed a frozen water line. Removed diffuser found broken door on diffuser replaced diffuser due to diffuser door broken and not sealing causing cold air to constantly enter fresh food section.
MICROWAVE WHIRLPOOL WMH32519HZ5 "Arrived on site for dented microwave door, replaced door no other issues found job complete"
RANGE WHIRLPOOL WEE510S0FS2 Arrived on Site for display partial. Found some of the led lights out on display . Found all connections normal. Ordering control . Call to set return.
WASHER WHIRLPOOL WTW5000DW3 "Arrived on site , replaced gearcase . Ran diagnostics and calibration test all check normal. Did find cold water valve leaking down the back of unit recommended to customer to replace waterlines. No other water leaks detected at time of service job complete."
WASHER MAYTAG MVW6230HW0 Arrived onsite for washer leaking into tub. Upon inspection found F0E4 spin limited by water temperature error code. Also found valve leaking into tub when not in use. Will need valve housing replaced. Shut off water to avoid tub fill. Office to reschedule ; ordrng 1 W11396714 (HOUSING )
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site to install previously diagnosed parts. Installed new filter housing and tested water at dispenser. Found no leaks at time of service and water was dispensing as designed. Call complete.
DISHWASHER JENN-AIR JDTSS244GS0 "On site and inspected dishwasher and found left top rack rail is now broken also, a new one will be needed; O-emld tckt"
REFRIGERATOR WHIRLPOOL ED5LVAXWQ00 "Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the bottom FC=-17 and top FC=43; RC=48. Removed the FC evap cover and found the evap fan motor not working. I could hear it humming and I forced the blades to turn and it came on. I pulled the unit out and found the compressor and condenser fan not operating. Unplugged the unit and plugged back in and when the start device kicked on the compressor showed 17amps and then the start device clicked again and compressor turned off. Tested windings to compressor and its within range/good. Removed and replaced the start device and retested and unit is operating as designed. Found at the control test the fresh foods control was not lit up like the freezer side. Removed the control panel and found the optic tube had come unattached. Reattached the tube and tested and it is operating as designed. No water leaks observed during service, job completed"
RANGE GE PGS920SEF5SS "Arrived on site to diagnose range with burners not lighting. Examined unit and could hear sparking on all, but no flame. Checked burners and found all the igniter electrodes were covered up with tinfoil. Cut away tinfoil on all the igniters and retested. Unit now lights properly. Spark was just arcing to the tinfoil and not hitting the gas.
OVEN KITCHENAID KEBC107KSS04 "Arrived on site to install previously diagnosed parts to resolve meat probe issue. Replaced probe and tested. Meat probe is working as designed, did not need jack. Call complete."
DISHWASHER WHIRLPOOL WDT720PADM1 Arrived on site to test unit for no heating. Test unit and found opened heating element. Also found damaged tub gasket. Will order new parts office to reschedule. ; ordrng 1 W10518394 (Heating element) and 1 WPW10524469 (Tub gasket)
REFRIGERATOR WHIRLPOOL WRF757SDHZ02 "Arrived on site for refrigerator having air in water system. Inspected unit and work area. Tested water dispenser operation. Checked connector at top of door. Tested water dispenser without filter. Was able to get air out. Pulled unit out and taped water up so it not sagging on water valve. Tested water dispenser operation with filter in place. Found minor air from filter and no dripping from dispenser. Informed customer of water filter but due not recommend to change until required to. All tested good, no water leaks detected."
RANGE WHIRLPOOL WFG505M0BS3 Arrived on job for complaints of door damaged. Found outer door glass disconnected fron cross support. ; ordrng 1 W11176456 (glass-door) and 1 W11389703 (CROSS SUPPORT )
ICE MACHINE WHIRLPOOL KUID508ESS2 Arrived on site to replace previously ordered parts for ice machine. Replaced drain pump due to noise and found no failures to filter housing. Homeowner was seeing melt water from cutter grid. All is working properly at this time and no leaks were found at time of service.
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site to replace control board. Replaced board test unit and unit test good job complete.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived on site to replace sump and motor. Replaced motor test unit and unit test good job complete.
WASHER LG Wm3770hwa "Arrived on site for washer leaving water in the bellow and and having a horrible smell. I inspected the unit and work area. I found soap residue built up on the bellow and in the drain pump. I cleared it out and the bellow started to drain properly. I ran a diagnostics cycle and found the unit sudding up with no soap. I spoke to the customer about running a tub clean cycle with a cup of vinegar, twice. Job complete no water leaks detected.
DRYER WHIRLPOOL WED49STBW1 "Arrived on site to inspect dryer not drying on more dry selection. Upon further inspection, I tested the unit on all cycles and the unit is operating as designed. Using my vent test kit, I placed the vent testing card at the back right vent and tested the unit on Air Dry for 15 seconds and the card never fell off the hook. Tested 2 more times and got the same results. I removed the vent tube at the back of the unit and retested on the same settings and the test card fell off the hook at the vent. Customer had someone house sitting them and I advised them of my findings. I contacted the customer via cell phone and advised of my findings and recommended getting the vents checked/cleaned. No lint observed during service, job completed."
REFRIGERATOR WHIRLPOOL GS6NBEXRL00 Arrived on site to diagnose a refrigerator that is not dispensing water. Tested unit and found all is working properly at time of service. No further repairs are needed and no leaks were found at time of service.
DRYER WHIRLPOOL LER4634EQ2 Arrived on site for dryer not heating properly. Upon arrival found over entire uni5 was receiving 240v from power outlet as designed. Heating element Was working as designed as well as all thermostats and fuses but I found that the high limit thermostat and one of the airflow thermoses was not reading accurately after a certain amount of time of being exposed to heat Ive been replace the higher of a credit of antiques that was able to reserve one test unit and verify it is fluctuating me as designed. Call complete
WASHER WHIRLPOOL n/a "Arrived on site and found washer and dryer are stacked, when water is powered on it immediately starts draining and will not stop, washer door is locked. Set it into a diagnostic cycle and found saved codes F11, F24. Washer will not pass C03 during a diagnostic cycle and F3 is shown for long drain. A new pressure hose and switch will be needed to correct issue, control board and door latch. Two technicians because washer and dryer are stacked. Get picture of model and serial number once the door is open.; ordrng 1 W11334214 (Control board timer) and 1 W10676317 (Pressure hose) and 1 W11044866 (Pressure switch) and 1 W11035628 (Door lock) and 1 2techsStackedwasher"
WASHER WHIRLPOOL WFW5620HW0 Arrived on job to replace previously diagnosed part. After replacement test operation. No leaks detected at time of service.
REFRIGERATOR WHIRLPOOL WRR56X18FW01 Arrived onsite for unit leaking small puddles of water. On the back right of the unit. Checked the drain hose. Found a piece of styrofoam that fell into to the drain hose causing the water to leak. Removed styrofoam. No leaks at this time. Job complete
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Arrived on site for refrigerator not cooling. Tested and inspected unit and found failed ice buildup on evaporator due to defrost issues. Or needed part. Instructed customer that unit will need to be defrosted 48 hours prior to service and how to do so safely as to prevent water damage risk. Office to schedule return trip. 2 man job see photos and note.; ordrng 1 W11342162 (Harness) and 1 Seenote (Office to schedule) and 1 Seenote (2 hour job) and 1 Seenote (2 man job)
DISHWASHER KITCHENAID KDTE104DSS4 "Arrived on site and sound standing water in tub and drain will not start. Removed water with vacuum