We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Austin, TX 78703
Wesley
Job Details: 05/12/2022
Arrived onsite for frost build up in freezer and fridge air channels due to poor sealing in fridge cabinet. Used sealer to neatly close all possible air gaps between the liner and the frame and defrosted all ice with steamer. Advised customer on repair. Unit is now operating as designed. All checks good. ; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Buda, TX 78610
Tyler L
Job Details: 05/12/2022
"Arrived on site for complaints of water leaking. Customer stated that it only leaks every 3rd or 4th time, and only about a cup of water. Inspected outer tub for cracks or holes, found none. Monitored drain to see if water is siphoning back into tub. Found the drain pipe good. Found water trail on back panel leading up to the valve. Inspected valve while running hot and cold water through and did not see it leaking. Valve could be weeping at a slow rate. Checked all hoses and they are good. Suspension is good. Coming back with the valve, and the dispenser. Customer is going to try and take pictures and videos when its leaking. Office to reschedule.; ordrng 1 W11165546 (Valve) and 1 W11569112 (Dispenser)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFC42FTS00
Near Georgetown, TX 78633
Gerry C
Job Details: 05/12/2022
"Arrived to instal previously diagnosed and ordered part. I found the unit had the ui lights out and the interior lights would not come on until the alarm reset button was pressed. The FC door would only open half way and I found a screw lodged within the lower part of the gasket and removed it, allowing the FC door to close further. I freed up the FC door slides and they began to work as designed. For testing purposes, I removed the left RC door switch to allow it to pass the units 10 minute limit and was able to recreate the same issue observed as when I arrived. The unit will not require the control and will need the FC door switch. The FC door will require adjustment upon return.
We serviced a
GE MICROWAVE
Model PT970SM2SS
Near Austin, TX 78738
Justin
Job Details: 05/12/2022
"Arrived on site to install previously diagnosed parts. I installed the MW switches, light, and oven latch. I tested the MW and found it working as designed. However, the oven continued to have the same issue. I gained access to the control and ohmd out the thermistor. I found it good. I then ohmd out the latch at the control and found both switches open while in the locked position. This indicates a faulty latch installed. I am ordering another latch to install. ; ordrng 1 WB14T10071 (Oven Latch)"
We serviced a
SAMSUNG REFRIGERATOR
Model RF23HCEDBSR/AA
Near Lakeway, TX 78734
Justin
Job Details: 05/12/2022
Arrived on site for a refrigerator with the icemaker not working. Upon further inspection I found the IM heavily frosted over. This indicates the Samsung Service Bulletin IM failure. Per the bulletin I need to order the IM service kit for repair. I am ordering the kit and the office will need to get autho and reschedule. ; ordrng 1 DA82-02698A (Icemaker Service Kit)
We serviced a
MAYTAG WASHER
Model MHW6630HC0
Near Round Rock, TX 78681
Vincent
Job Details: 05/12/2022
"Arrived on site for washer, inspected unit and work area. At arrival unit was disconnected and disassembled by CX. I reassembled unit and tested but would not get past drain. Drain pump was clogged from clothing materials. Removed all clothing materials and retested. Unit will need new shocks as it tumbles all over. No water leaks observed during service. Office to reschedule 05/16/22 pm and order parts. ; ordrng 4 W11545322 (Shocks)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLW00
Near Round Rock, TX 78681
Vincent
Job Details: 05/12/2022
"Arrived on site for refrigerator not cooling, inspected unit and work area. At arrival unit was plug in to power and there was no cold in the chambers. Compressor tried to power on but its just locked up and when it would try to power on it would draw 9.47 Amp. Will need R600 sealed system repair. Spoke with PR and he will order lock ring. Office to order parts and reschedule for service ; ordrng 1 Research (Compressor) and 1 Research (Evaporator) and 1 Research (Drip pan)"
We serviced a
MAYTAG WASHER
Model MVWC415EW1
Near Austin, TX 78702
Scott
Job Details: 05/12/2022
"Arrived on site for washer not spring wash out . Ran diagnostics got error codes 7-6 , 8-1 , and off balance load . Found small amount of oil on cabniet, and belt guard very dark. Found cold water has a restricted flow . When unit tried to drain unit would shut down. . When unit would drain or try to agitate or spin unit would shut down . Ordering control ,motor ,belt ,valve , actuator,drain motor ,gearcase . No water leaks detected at time of service. Call to set return ; ordrng 1 W11124822 (Control) and 1 W11210459 (Valve) and 1 W11454372 (Gear) and 1 W10832724 (Motor) and 1 W11395618 (Cap) and 1 WPW10006384 (Belt) and 1 W11481722 (Actuator)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSC25C6EYY02
Near Austin, TX 78759
Luis
Job Details: 05/12/2022
"Arrived on site. Per customer water dispenser stops,they have to remove filter and reinstall diagnosed unit will need a new filter housing,tested icemaker,power cycled unit no water entering icemaker,left door open while forcing water fill,diagnosed frozen water line ordering a new fill tube. ; ordrng 1 W10816468 (Fill tube)"
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Waco, TX 76711
Jonathan M
Job Details: 05/12/2022
Arrived on site for a dryer that is not starting. Inspected unit and work area. Confirmed the customers complaint and checked voltage to the unit. Found proper voltage. Open the door and found at the door switch Edwin broken. Replaced the door switch and tested the unit. The unit began to work and illuminate as designed. Call complete.
We serviced a
WHIRLPOOL OVEN
Model WEG745H0FS0
Near Austin, TX 78744
Leonardo
Job Details: 05/12/2022
Arrived on site to replace spark module. Replaced module test unit and unit test good job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Austin, TX 78724
Matthew
Job Details: 05/12/2022
"Arrived onsite to replace previously diagnosed parts. Replaced LED control, deli harness, deli control, main control, UI, RC evaporator motor harness, FC evaporator motor harness, and lid. Tested unit and unit is functioning properly. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS0
Near Austin, TX 78745
Leonardo
Job Details: 05/12/2022
Arrived on site to test unit for unit leaking. Test unit and found unit not leaking after running for a month job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Austin, TX 78724
Matthew
Job Details: 05/12/2022
Apartment 324 . Arrived onsite for refrigerator with bad freezer seal. Upon inspection could not find issues with seal. Customer stated water and ice was forming in cabinet. Found icemaker fill tube not properly seated causing water to spray throughout cabinet. Courted tube and tested. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78748
Leonardo
Job Details: 05/12/2022
Arrived on site to test unit for unit not washing. Test unit and found wash motor humming but not working correctly. Will need to replace sump and motor
We serviced a
WHIRLPOOL RANGE
Model WEG515S0LS0
Near Austin, TX 78701
Leonardo
Job Details: 05/12/2022
Arrived on site to test unit for gas smell when burners are on. Test unit and no leaks present st this time. Found right burner not igniting right away making gas smell due to burner cap not sitting correctly. Secured burner cap test unit and unit test good. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Austin, TX 78724
Leonardo
Job Details: 05/12/2022
Arrived on site to test unit for unit not washing. Test unit and found water line pinched not allowing water in. Secured water line test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Austin, TX 78724
Leonardo
Job Details: 05/12/2022
Arrived on site to test unit for unit not draining test unit and found drain motor not coming on. Found drain motor connection was not connected correctly not sending power to drain motor. Secured connection test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78737
Luis
Job Details: 05/12/2022
"Arrived on site for cooling complaint. Checked freezer temp reading 0? fresh food reading 38? ran diagnostics thermistors passed,ran fan test passed. Checked doors seals good,cleaned condenser coils."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Austin, TX 78739
Luis
Job Details: 05/12/2022
"Arrived on site for unit not defrosting. Customer defrosted unit,replaced defrost thermistor,secured thermistor with foil tape and a zip tie,replaced ui and main control"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Austin, TX 78748
Luis
Job Details: 05/12/2022
"Arrived on site for no ice. Ran diagnostics no errors on icemaker,ran harvest passed,ran fill frozen water line diagnosed a defective fill tube heater,replaced heater assembly.
We serviced a
AMANA RANGE
Model AGR5330BAS3
Near Austin, TX 78721
Leonardo
Job Details: 05/12/2022
Arrived on site to test unit for oven not working. Test unit and found and igniter. Replaced igniter test unit and unit test good job complete.
We serviced a
JENN-AIR OVEN
Model JJW2427DS01
Near Austin, TX 78750
Justin
Job Details: 05/12/2022
Arrived on site to install previously diagnosed part. Upon arrival the customer had a WP provided part to install and we did not need ours. I informed the customer that if I install theirs then the service is not warrantied. I installed their new console and then tested the unit. I let it preheat to 350?F and it is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM02
Near Austin, TX 78737
Matthew
Job Details: 05/12/2022
Arrived onsite to replace previously diagnosed parts. Replaced refrigerator light switch. Tested unit and unit is functioning properly. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Austin, TX 78732
Justin
Job Details: 05/12/2022
Arrived on site for a dishwasher throwing the F8E4 error code for float switch open. I gained access to the float switch and found the tray full of water. I then put the unit into diagnostics mode and found stored error codes F8E4 and F8E2 for fill valve problem. I cleared the error codes. I then ran a diagnostics cycle and it ran through as designed with no leak. I could not replicate a leak nor failure at the time of service. The unit is working as designed. Call complete.
We serviced a
SAMSUNG REFRIGERATOR
Model RF22N9781SR
Near Lakeway, TX 78734
Justin
Job Details: 05/12/2022
Arrived on site to install previously diagnosed parts. I installed the new kit and siliconed the air gaps in the IB. The unit is now as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS01
Near Dripping Springs, TX 78620
Brandon
Job Details: 05/12/2022
"Arrived on site to inspect unit for no ice and no water, found water not passing through valve and filter head, I replaced both parts, made sure water reservoir was not frozen, unit tested good."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53520CS7
Near Dripping Springs, TX 78620
Brandon
Job Details: 05/12/2022
"Arrived on site to replace interlocks, after replacing, unit tested good multiple times
We serviced a
WHIRLPOOL OVEN
Model WGG745S0FS02
Near Dripping Springs, TX 78620
Brandon
Job Details: 05/12/2022
"Arrived on site to inspect unit for membrane bubbling up, found failed membrane, I replaced membrane, unit tested good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Dripping Springs, TX 78620
Brandon
Job Details: 05/12/2022
"Arrived on site to inspect unit for not making ice, no deli drawer functions, and no lights. I found no power getting to deli control through the deli drawer, I found proper voltage getting to deli drawer from harness, I disconnected deli harness at drawer, and found that the door switches now passed diagnostic tests and lights came back on.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM704KPS0
Near Austin, TX 78739
Brandon
Job Details: 05/12/2022
"Arrived on site to inspect unit for dispenser not closing, found failed dispenser, I replaced dispenser, unit tested good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Austin, TX 78739
Kevin
Job Details: 05/12/2022
"Arrived on site and replaced wash motor, dishwasher is now running properly, job complete"
We serviced a
KITCHENAID ICE MACHINE
Model KUIC15PHZS0
Near Bee Cave, TX 78738
Kevin
Job Details: 05/12/2022
"Arrived on site and found ice machine is over producing, took one picture. Removed old bin thermistor and set it into a cup of ice water with the new bin thermistor at the same time and allowed 10 minutes for them to equalize. New thermistor is reading 8.3, old one is reading 7.0. Sent pictures to KB/service management.
We serviced a
WHIRLPOOL RANGE
Model JDRP548WP02
Near Austin, TX 78738
Kevin
Job Details: 05/12/2022
"Arrived on site and replaced infinite switch, electric griddle is not working and confirmed it is getting hot again, job complete"
We serviced a
KITCHENAID MICROWAVE
Model KEMS308SSS04
Near Spicewood, TX 78669
Kevin
Job Details: 05/12/2022
"Arrived on site and found door switches have already been replaced. Microwave will not stop heating when door is open. Spoke with techline, microwave appliance manager relay is stuck. Microwave appliance manager is no longer able to be ordered and it is not available to be rebuilt either.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Killeen, TX 76549
Tyler
Job Details: 05/12/2022
"Arrived on site for washer leaking under unit. Upon arrival confirmed issue. Found signs of over filling. Inspected all hoses, tub seals, and water related parts and found no leaks. I the. Ran a normal bulky cycle as well as a tub clean cycle. Found no leaking but unit cam close to over fillings. Inspection pressure hose found no crackers or breaks, then found no clogs in air trap. Replaced control due to possibly failing internal pressure system. Reset unit and found all hardware functioning as designed with no leaks, call complete"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFTR2021TS1
Near Round Rock, TX 78665
Kimo
Job Details: 05/12/2022
Arrived onsite for refrigerator not cool in rc but fr is fine. Upon inspection I found that the evap fan was not running and there was ice blocking the air flow from the freezer to the rc. I clean the ice and checked the heating element and found it good tested voltage to fan found good voltage but fan didnt run.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Copperas Cove, TX 76522
Tyler
Job Details: 05/12/2022
Arrived on site for refrigerator not making ice. Upon arrival confirmed issue and found ice maker couldnt complete a full harvest rotation with a stable power supply connected. Replaced ice maker and found unit could fully harvest then fill as designed with no signs of leaks. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM00
Near Harker Heights, TX 76548
Tyler
Job Details: 05/12/2022
Arrived on site for refrigerator needing previously hv control upon arrival co firmed issue. Installed required part. Reassembled and tested unit. Found unit could power up and run as designed
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Harker Heights, TX 76548
Tyler
Job Details: 05/12/2022
Arrived on site for dryer needing previously diagnosed idler simply as well as repair kit. Upon arrival install fired parts then reassembled and tested unit and fan dryer functioning as designed with no noise.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Leander, TX 78641
Lou
Job Details: 05/12/2022
"Arrived on site to inspect dishwasher element bushings per special project. Upon further inspection, I found the element bushings to be of a copper material and had corroded. Following the special project #W11540964, I removed and replace the element and tested. Unit is operating as designed with no water leaks. Job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Leander, TX 78641
Lou
Job Details: 05/12/2022
"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis and recommendations, I removed and replaced the hv control and tested in test #4.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ02
Near Leander, TX 78641
Lou
Job Details: 05/12/2022
"Arrived on site to install previously diagnosed and ordered part. Due to the ice bin door shelf breaking, I installed a new shelf and secured it onto the door. No water leaks observed during service, job completed."
We serviced a
AMANA RANGE
Model AGR5330BAB3
Near San Marcos, TX 78666
Andrew
Job Details: 05/12/2022
"Arrived on site to test unit for over heating exterior. Ran bake cycle at 450 twice and for 30mins each(after preheat temp reached). Glass door did not exceed 173.4f. Handle and knobs were only warm to touch. Verified insulation is installed properly and door gasket sealing as designed. Spoke with safety and was advised temps were within range of tolerances. No further repairs recommended at this time, per safety. If issue persists recommend following Service Pointer-W10917778. Would need insulation kit W11025151. Whirlpool isnt recommending any further repairs, even with service pointer present. ******SR#7733595788******"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near San Marcos, TX 78666
Andrew
Job Details: 05/12/2022
"Arrived on site to test unit for lower wash arm falling off and melting. Replaced both top and bottom spray arms, tested unit, unit now working as designed. No leaks detected. Job complete."
We serviced a
KITCHENAID ICE MACHINE
Model KUID308HPS00
Near San Marcos, TX 78666
Andrew
Job Details: 05/12/2022
Arrived on site to test unit for dripping sound. Found ice is melting and dripping as designed. Found drain pipe in ground has standing water in it. Upon further inspection found slight leak on units drain pipe from hose clamp being loose. Tightened hose and unit is no longer leaking but noise still present.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near New Braunfels, TX 78133
Andrew
Job Details: 05/12/2022
Arrived on site to replace control from previous diagnosis. Found both FC evap and RC compartment thermistors were reading open at control connections. Spoke with tech line and verified findings. Unit sent for review as thermistors are non repairable. Job complete.SR#7733643331
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Round Rock, TX 78665
Kimo
Job Details: 05/12/2022
Arrived onsite for refrigerator not dispensing water. Upon inspection I found that the cx had a off brand filter installed in uni. I removed filter and tested unit using a gallon container and found that it filled up twice. I reinstalled filter and tested again and found that the unit stoped dispensing again. I recommend that the cx replace the filter. Cx elected to run without filter because he has a water softener on the house. Job complete
We serviced a
AMANA MICROWAVE
Model AMV2307PFS07
Near Hutto, TX 78634
Kimo
Job Details: 05/12/2022
Arrived onsite for MW with hood light not working properly. Upon arrival I found that the control was faulty. I replaced the control and tested the unit and found unit operating as designed. Job complete.
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Andice, TX 78628
Cliff
Job Details: 05/12/2022
Arrived on site to diagnose a washer that is not filling with water. Found water valve failed and replaced it. Tested unit and found all is functioning properly at this time. No leaks were found after service was performed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Georgetown, TX 78628
Cliff
Job Details: 05/12/2022
Arrived on site to diagnose a refrigerator that is not producing ice. Found water line kinked behind unit. Causing low pressure and fill line to freeze over. Unlinked line and thawed tube. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Andice, TX 78628
Cliff
Job Details: 05/12/2022
Arrived on site to diagnose a range that has light not turning on. Found light bulb failed and replaced it. Tested unit and found all is functioning properly at this time.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS06
Near Andice, TX 78628
Cliff
Job Details: 05/12/2022
Arrived on site to diagnose a microwave with a door not closing. Found lower interlock out of position preventing contact with door. Repositioned interlock and all is working properly at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Cedar Creek, TX 78612
Joe Z
Job Details: 05/12/2022
Arrived onsite to install previously diagnosed part. Replaced ice maker. Customer will monitor after several hours ice production. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Bastrop, TX 78602
Joe Z
Job Details: 05/12/2022
Arrived onsite to install previously diagnosed parts. Replaced wrap an added the screws. Job complete
We serviced a
AMANA REFRIGERATOR
Model ART318FFDB07
Near Seguin, TX 78155
Andrey
Job Details: 05/12/2022
"Arrived on site to test unit for gaskets falling out, tested unit found gaskets and not staying in, in multiple places, replaced gaskets and applied silicone in areas that are affected, advised customer to open doors gently for 24 hours to allow silicone to dry, unit it now functioning as designed, job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Seguin, TX 78155
Andrey
Job Details: 05/12/2022
"Arrived on site to test unit for tripping breaker, tested unit found unit is running and heating, no unusual noise , customer stated that unit runs good sometimes for hours but sometimes trips the AFCI breaker, advised customer that unit should have a regular 15 amp circuit breaker that is not AFCI, customer will contact builder and resolve issue, job complete"
We serviced a
LG WASHER
Model WM1814CW
Near Bastrop, TX 78602
Joe Z
Job Details: 05/12/2022
Arrived onsite to install previously diagnosed parts. Replaced both inlet valves and all 4 hoses. Test unit and no more leaks detected. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS20XVMS11
Near Bastrop, TX 78602
Joe Z
Job Details: 05/12/2022
"Arrived onsite for continued icemaker issues. Upon arrival inspected icemaker and found fill cup filled with block of ice. This caused the water to over fill into ice bin on every call for water. Called SW for assistance. Checked for weeping valve, water pressure, bridged ice cubes and ice maker receiving too much water. All test passed. Cleared blocked fill cup. Ran a harvest test. Ice maker received the correct amount of water. Customer will monitor unit. No water leaks present at this time. Job complete"
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Elgin, TX 78621
Joe Z
Job Details: 05/12/2022
"Arrived onsite to install parts recommended by techline. Installed harness and actuator. Test unit and there is no change. Unit fills and then goes straight to draining . Called techline for assistance. Techline determined that the thermistor was never installed at the factory. And the unit will not operate with out. Tech is escalating this call. He said there is no other repairs to be made at this time. Once the review comes back for this unit and there is. Thermistor and correct harness, we may be sent back. In the mean time tech asked to give customer SR#7733597625 and they will discuss with him what the outcome will be. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Pflugerville, TX 78660
Wesley
Job Details: 05/12/2022
Arrived onsite and replaced the sump and motor assembly. Tested unit. All checks good. Advised customer on repair. Unit is now operating as designed.
We serviced a
BOSCH DISHWASHER
Model SHV878WD3N/10
Near Austin, TX 78703
Wesley
Job Details: 05/12/2022
Arrived onsite for dishwasher running weakly and not cleaning dishes or dissolving the pods. repaired by replacing the heat pump. Found debris caught in the bump housing causing unit to be inefficient. All checks good. Unit is now operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW7000DW0
Near Austin, TX 78704
Wesley
Job Details: 05/12/2022
Arrived onsite for control intermittently not responsive or heating according to design. Found half of the ui panel buttons unresponsive including the start button at time of service. Installed ui. Tested unit in rinse and spin with load. All checks good. Advised customer on repair.
We serviced a
SAMSUNG REFRIGERATOR
Model RF18HFENBSR/AA
Near Austin, TX 78704
Wesley
Job Details: 05/12/2022
Arrived onsite and installed new cover assembly to repair fan not working and unit insufficiently cooling. Advised customer on on repair. Unit is now operating as designed. All checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW8120HC0
Near Austin, TX 78701
Wesley
Job Details: 05/12/2022
Arrived onsite and replaced the main control. Unit is now operating as designed. Advised customer on repair. All checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Austin, TX 78702
Wesley
Job Details: 05/12/2022
Arrived onsite and replaced parts recommended by tech line. All checks good. Advised customer on repair. Unit is now operating as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM604KPS0
Near Waco, TX 76712
Jonathan M
Job Details: 05/12/2022
Arrived on site for a dishwasher that is not draining. Inspected unit at work area. Customer advised they cleaned out the water inside of the tub but the unit had not been draining. Tested the unit and confirmed the customers complaint. Removed the drain pump and did not find any obstructions inside the drain pump area. Blew through the drain hose and found something stuck inside of the drain hose causing a restriction of water from the drain pump to the garbage disposal. Went ahead and replaced the drain pump as well and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Del Valle, TX 78617
Tyler L
Job Details: 05/12/2022
Arrived on site for complaints of no power. Found L1 with no voltage. L2 has 120 vac. Checked breaker and it was not tripped.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ00
Near Austin, TX 78725
Tyler L
Job Details: 05/12/2022
"Arrived on site for complaints of water leaking. Found valve leaking when icemaker is filling. Found incoming water pressure much too high. Customer wants to have water pressure fixed first to see if that will fix the issue.
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Austin, TX 78724
Tyler L
Job Details: 05/12/2022
"Arrived on site for complaints of loud screeching noise. Found unit making screech noise durning spin. Found oil in geargase. Installed new geargase, cam, and belt. Unit tested good with no noise. Ran drain and spin as well. No issues at this time. No water leaks detected, job complete."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Georgetown, TX 78633
Gerry C
Job Details: 05/12/2022
"Arrived to instal previously diagnosed and ordered parts. I removed and replaced the harness and tested. The unit operated as designed and all functions returned to the unit. Operational test good, no leaks observed during service.
We serviced a
WHIRLPOOL DRYER
Model MEDX655DW1
Near Cedar Park, TX 78613
Vincent
Job Details: 05/12/2022
"Arrived on site for dryer, inspected unit and work area. Found door gasket torn at the corner. Replaced gasket. Unit is now sealing properly. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAM02
Near Cedar Park, TX 78613
Vincent
Job Details: 05/12/2022
Arrived on site to install door gasket. Heated gasket with heat gun to reform it to shape. I advised CX to leave doors closed for at least 6 hours. No water leaks detected. Job completed
We serviced a
WHIRLPOOL WASHER
Model MHW5500FW0
Near Leander, TX 78641
Vincent
Job Details: 05/12/2022
"Arrived on site to install previously diagnosed parts. Installed new console and tested unit is operating as designed at the time of service. No water leaks observed during service, job completed.
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Georgetown, TX 78633
Gerry C
Job Details: 05/12/2022
"Arrived to inspect washer not functioning. The unit would not complete a cycle and recently it completely stopped. The gear case lower seal had ruptured and there were signs of both grease and oil escaping and spreading throughout the drivetrain. Further inspection revealed the spin basket was badly out-of-round and it would require replacement as well. The CX elected to not repair the unit due to cost of the gear case and the wait for the spin basket. No leaks observed during service.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Georgetown, TX 78633
Gerry C
Job Details: 05/12/2022
Arrived to inspect unit not responding to commands. I found the entire control would not respond to the outer buttons when touched. I removed the panel and reseated the ribbon cables and tested. The unit returned to normal operation. Operational test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Georgetown, TX 78628
Gerry C
Job Details: 05/12/2022
"Arrived to inspect no cool. I found the unit would engage the compressor and it drew 14 amps that descended to 12.5 until start device deactivation. I tested the compressor windings and they were 5.2 and 3.2 ohms. Start to run was a little higher than expected at 11.8 and I used a different start device to swing test. The unit worked as designed with the tester start device and drew 1.2 amps (including condenser fan within circuit) with the cover off and descended to 1.1 amps with the cover held in place for several minutes
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Leander, TX 78641
Lou
Job Details: 05/12/2022
"Arrived on site to inspect washer being off balance. Upon further inspection, the customer showed me some damage that was caused when the washer went out of balance. I took photos of the damage to the wall to the left of the unit, the wall behind the unit and the wall in the bathroom located behind where the unit is housed. I placed the unit in diagnostics showing error code F0E5-off balanced load. I cleared the code and continued with testing and the unit became off balance during spin. I pushed down on the tub/basket assembly and when it came back up, it bounced around. I inspected the suspension rods and found the back left rod slightly bent. I tilted the unit back and inspected the gearcase and other components and found the actuator to be one of the new designed parts that have been slipping out of the came loop and causing the unit to not actuate/shift properly from agitate to spin. I removed and replaced the suspension rods and actuator and calibrated the unit. Retested and unit is balanced and operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Leander, TX 78641
Lou
Job Details: 05/12/2022
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the vent, gasket and deflector. When I removed the outer door panel, I found the dry water streaks flowing from the vent down the inside of the door. When I removed the vent, I found where the gasket had been laid over during installation and not sealing properly (photo). Tested unit and it is operating as designed. I made recommendations for use and care, as well as, detergent and rinse aid use. No water leaks observed during service, job completed."
We serviced a
KITCHENAID COOKTOP
Model KICU509XBL00
Near Leander, TX 78641
Lou
Job Details: 05/12/2022
"Arrived on site to install previously diagnosed and ordered parts. Due to the module and large hot plate failures, I removed and replaced the said parts and tested. Unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Canyon Lake, TX 78132
Andrew
Job Details: 05/12/2022
Arrived on site to test unit for breaker tripping while unit running. Found highest amp draw was 15.8amps when breaker trips. Found no exposed wiring or leaks. Job complete.
We serviced a
LG WASHER
Model WM2501HVA
Near Weir, TX 78674
Gerry C
Job Details: 05/12/2022
"Arrived to inspect excessive tub movement. I found a prior servicer left out all four bolts for the front lower tub weight and it had came off during use. The missing weight allowed excessive movement of the tub assembly. I reinstalled the weight, using customer supplied bolts, but did not have enough to complete. Per customer directive the customer accepted the repair as is and will install the remaining two bolts. Operational test good, no leaks observed during service.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Liberty Hill, TX 78642
Kimo
Job Details: 05/11/2022
Arrived onsite to install previously designed part. Upon arrival I installed new control and tested unit and found unit operating as designed.non leaks job complete.
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Andice, TX 78628
Kimo
Job Details: 05/11/2022
Arrived onsite for for washer with broken strike. Upon inspection I found that the strike was broken. I replaced it and tested unit and found unit operating as designed. Job complete
We serviced a
GE DISHWASHER
Model GDT655SSJ2SS
Near Georgetown, TX 78628
Kimo
Job Details: 05/11/2022
Arrived onsite for DW with no power. Upon inspection I found that there was power going into control but none coming out. Customer agreed and I installed new control and tested unit and found unit operating as designed. No leaks at this time. Job complete
We serviced a
GE REFRIGERATOR
Model PGCS1RKZASS
Near Georgetown, TX 78633
Kimo
Job Details: 05/11/2022
"Arrived onsite to diag Possible non- refrigerator. Upon inspection I found discolored spot on the inside of the refrigerator section is hot to the touch. At the back of the unit I found signs of condensation which points to there being a void in the insulation, indicating a non- status.see pix."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near West Lake Hills, TX 78746
Scott
Job Details: 05/11/2022
Arrived on site to replace element . Found unit has leaked and damaged floor . Replaced element . Reinstalled dishwasher. Ran service pointer test. Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete .
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW1
Near Austin, TX 78735
Scott
Job Details: 05/11/2022
"Arrived on site for washer leaking . Found valve leaking. Replaced valve . Ran calibration and diagnostics wash. All checked normal.No water leaks detected at time of service. Job complete"
We serviced a
GE REFRIGERATOR
Model GFSS6KKYESS
Near Austin, TX 78733
Scott
Job Details: 05/11/2022
Arrived on site for fridge with dispenser issues . Found broken bracket on paddle . Replaced dispenser assembly. All checked normal. No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL COOKTOP
Model KGCC566RBL07
Near Austin, TX 78730
Scott
Job Details: 05/11/2022
"Arrived on site , replaced bezel , burner head and cap. Left front burner is igniting normally . No gas leaks detected at time of service. Job complete"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGTR2045QF1
Near Austin, TX 78750
Scott
Job Details: 05/11/2022
"Arrived on site for water leaking from air channels. Found drain tube frozen over . Steamed out drain pan . Poured water down drain tube , no signs of collapsed or clogged tube . Do highly recommend keeping fridge at recommended settings . No water leaks detected at time of service. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Austin, TX 78726
Scott
Job Details: 05/11/2022
"Arrived on site for no cool in both sections . Ran diagnostics,fan coming on but compressor not coming on . Found start device not pushed on to compressor. Installed start device correctly. Compressor is now kicking on . No other issues found at time of service. No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near McGregor, TX 76657
Jonathan M
Job Details: 05/11/2022
"Arrived on site for refrigerator that is intermittently having issues dispensing ice. Inspected unit and work area. The customer advised that the unit seems to club the ice from the icemaker and will get stuck in the shoot coming down the dispenser door. They will have to use an ice pick to break up the ice for it to drop. Tested the ice dispenser and found it working properly. Checked all ice cubes in the ice container and found no evidence of any kind of leaking from the icemaker. All ice was solid and not clumping. I called Whirlpool Techline and spoke to Sterling SR# 7733639129. He had me asked the customer several questions and advised that based on the current information, the unit is working as designed. He did it advisedthat the unit can drop three or four bridged cubes that can get caught in the ice chute and caused this issue. The customer did state that that is what is happening. Sterling advised that the best thing they can do is to dump out their ice once a week during the summer months to avoid this issue as much as possible. However he did state that this is not a cause for concern and that the unit is working as designed. Call complete."
We serviced a
GE COOKTOP
Model PGP943SET1SS
Near McGregor, TX 76657
Jonathan M
Job Details: 05/11/2022
"Arrived on site for a cooktop that is not igniting any burners except the left front. Inspected unit and work area. fChecked all burners and found all igniting as designed six times on each burner. The customer did advise that the burner is not igniting is somewhat of an intermittent issue but wanted to have it checked out. I did explain to the customer that because the unit is working as designed, there is no check I can make to determine what if anything is causing this failure. Did advise the customer that it is possible that it could be working as designed. The customer advised that she had just moved in and is not used to this machine. The unit is working as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ00
Near Hutto, TX 78634
Gerry C
Job Details: 05/11/2022
"Arrived to inspect cooling issue. Prior company said failed compressor. I tested the compressor in service test mode 4 and found it drew 5 amps, within expectations for the temperature of the RC and FC chambers. Removing the evaporator cover, I found evidence of prior evaporator freezing. Further, I found the lower part of the FC door that holds the gasket was badly mismolded and allowing the door gasket to move higher than the lower front of the FC opening, being the source of air that causes the evaporator freeze-ups. I contacted the mfg, tech Andy and advis my findings and that the unit would require a new door, p/n W11022780. File # 7733638797. CX will need to contact whirlpool customer service at 1-800-253-1301.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ0
Near Georgetown, TX 78626
Gerry C
Job Details: 05/11/2022
Arrived to inspect heating issue. We had recently replaced the switch assy and the new quit after only one use. I removed the switch and found debris fro manufacturing within it. I removed and replaced the switch and tested. Normal operation resumed. Warranty applied to this service.
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Hutto, TX 78634
Gerry C
Job Details: 05/11/2022
Arrived to inspect LF. Service test mode had F8E1 stored and I cleared it and tested. I found the main cold inlet valve solenoid cracked and showing no continuity. Further testing revealed the gear case lower seal had ruptured and oil had flung around the inside of the chassis
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Marble Falls, TX 78654
Cliff
Job Details: 05/11/2022
Arrived on site to diagnose a refrigerator that is making unusual noise. Found refrigerant lines by compressor touching causing noise. Repositioned lines and all is working properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Harker Heights, TX 76548
Tyler
Job Details: 05/11/2022
Arrived on site for dishwasher not draining. Upon arrival confirmed issue and found F9E1 error in diagnostics. After further inspection I found drain line was attached to disposal (cork not removed from disposal) and preventing unit from draining. Customer stated her previous dishwasher had been connected directly to pvc. Redirected drain to pvc connector and insured unit could properly drain with no leaks. Found unit could drain with no failures or leaks. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM06
Near Granite Shoals, TX 78654
Cliff
Job Details: 05/11/2022
Arrived on site to diagnose a refrigerator that is leaking in the fc. Found fill tube not inserted into icemaker fill cup. Repositioned fill tube and tested unit. Found all is functioning properly at this time and no leaks were found after service was performed.