Betty - Seguin, TX
Very kind and professional.
Excellent customer service
Andrew - Austin, TX
Especially impressed with Joseph's willingness to explain what he believed the issue was and why. Considerate to explain recommended course of action.
Moxley - New Braunfels, TX
Latricia - Hutto, TX
Anthony - Florence, TX
Seamless system for repairs and service!
Stephen - Harker Heights, TX
Appliance Express failed to submit the report stating that due age (the washing machine is about 25 years old) is basically not worth repairing. They were called twice by AHS requesting the report. Over a week later they report was sent. Now, a week and a half later, I have to wait for AHS to attempt to find the parts. I have been without a washing machine for all of this time. I am not happy with Appliance Express not submitting the paperwork, but also AHS for not trying harder in getting the information. We have been AHS customers for 26 years. This is the first major appliance that has needed to be replaced. I just want to know if my machine will be replaced or repaired. If being replaced, will AHS give us an equatable machine or will we get cash.
John - New Braunfels, TX
Repair man was prompt and professional. Helped me fix the problem.
Appreciate the quick repair service.
Jerry - Georgetown, TX
Jerry was on timely and quick to discover the issue with our microwave fan. He explained the problem, repaired the issue and informed of additional functionality we were not aware of. Many thanks Jerry!
Lori - Luling, TX
The technicians are very friendly and knowledgeable. They also make very effort to pinpoint the scheduled service times.
cliff was awesome! didn't know a kitchen aid dishwasher got self diagnosed itself !
Wendy - Austin, TX
Stephanie - Georgetown, TX
Awesome ! Couldn’t ask for better service
Great service! Extremely Knowledgable and Friendly!
Brent - Austin, TX
This is the second time Clif has helped us with our appliances, and we are so grateful for his help! He is incredibly knowledgable-understands the ways these machines work, and can troubleshoot effectively and efficiently, all the while educating us in a friendly and helpful manner. We have learned so much about how to better use and care for our appliances--big thanks to Clif!
Timely and Great Service
Marilyn - Seguin, TX
Jacqueline - Austin, TX
Joseph was prompt, knowledgeable and quick to identify the problems. Even gave some tips to avoid further issues with appliances.
Charlotte - Belton, TX
Both men were very professional and did a great job on correcting the refrigerator problems. The stove, however, is in my opinion, an engineering defect. The Aqualift cleaning system installed on this stove, does not clean.
Charlotte - Belton, TX
Both men were very professional and did a great job with th.e refrigerator. The stove, in my opinion, can't be corrected as this Aqualift cleaning system, is an engineering defect
Jeri - Horseshoe Bay, TX
The service was scheduled promptly. The repairman arrived on time. The repair was excellent. I have nothing but good things to say and would definitely recommend this company. The cost was covered by warranty so I cannot address that.
Christie - Austin, TX
Very quick and professional.
Micheal - Austin, TX
Was very informative and knowledge
Anu - Cedar Park, TX
Fantastic. Lou was a joy to work with.
Anne - Austin, TX
Lois - Round Rock, TX
Tyler was very courteous, got right to work, and solved my problem quickly. He brought the correct part with him to solve my problem.
Gurneet - Austin, TX
Very punctual! Very courteous! Knew what he was doing!
Jo Ann - Georgetown, TX
James - Georgetown, TX
Arrived as scheduled. Tyler was professional, knowledgeable, and efficient. Problem with inadequate oven heating was quickly corrected. This was a warranty issue so there were no charges involved.
Kayla - Austin, TX
Yan - Austin, TX
LM - Leander, TX
Knowledgeable and very professional
Bonny - Georgetown, TX
Provide a great explanation of the equipment problem, fixed it and it finally works. Last year we had two other company's come in and they tried but didn't fix it. Technical knowledge of the equipment was a number 10. Thank you.
Positive experience, would use them again
Julia - Georgetown, TX
Jerry was wonderful, very knowledgeable and was able to diagnosis the problem.
Cindy - West Lake Hills, TX
Leo was very knowledgeable and helpful. Extremely good at his job. Will only request him in the future!
Mike - Jarrell, TX
John - Round Rock, TX
Great person that came to my house
Guillherme - Austin, TX
Cordilia - Paige, TX
Very polite and knows the product well
Suzanne - Salado, TX
Great Service but...
Herman and Kimberly - Hutto, TX
Great Service from Wesley; however, this is the 3rd time the part was replaced. Hopefully the annoying loud noise will not return.
Great service..Arrived on time and completed job in timely manner
Dorothy - Horseshoe Bay, TX
Would recommend this service to anyone.
John - Georgetown, TX
Claudia - Austin, TX
Top-flight Service Technician
DinAustinTX - Austin, TX
Cliff is awesome. He is very knowledgeable and and admirably efficient. He is expert in letting you know what the factors related to your problem are and approaches its solution in direct and effective way.
Very knowledgable and a pleasure to work with.
Tim - Georgetown, TX
Steve did the job quickly and found issues I didn't know about and fixed them quickly.
Great Service - Polite - on-time and efficient
Kris - Georgetown, TX
Repair person was corteus
Dan - Austin, TX
Much better service
Jocelyn - Austin, TX
Much better service
On time quick repair
Sharron - Georgetown, TX
Thanks very much!
Lindsey - Austin, TX
Great service, very gregarious personality, gave good advice for the future maintenance of the appliance to avoid future calls. He did excellent work and was very clear with what he was doing at all times. Very pleasant!
Superior Customer Service
Jordan - Austin, TX
Our experience with Luis was exceptional. He expertly addressed all of the issues we were having, answered our questions with patience and professionalism, and was kind and courteous. Couldn't ask for a better service call. Thank you Luis and Appliance Express!
Friendly and Efficient
Laura - Austin, TX
Good service. Only issue was confusion with Whirlpool double booking an appointment and sending wrong parts. I had told repairman about double booking but he didn’t straighten out. Part did not arrive on time and repair pushed out. Not sure if mix up contributed to that but sounded like it
Great Customer Service
It was a pleasure to have Joseph to take care of my dryer, he provided knowledge and very helpful tips to ensure my dryer was taken care of and lasted a long time. He called to give a description of himself, since the time changed, and it was starting to get dark outside. He was professional, and you could tell he loved helping others. Thank you Joseph I appreciate you fixing my dryer!!! You Sir are AWESOME!!
Joseph was so knowledgable and friendly
Douglas - Austin, TX
Joseph from Appliance Express did a great job fixing our broken oven door. Better than new. In addition he took the time to give us excellent advice on caring for the appliance and properly calibrating the oven heat and configuring that so it shows reliably from the display. We really appreciated the extra level of service.
Quick in and out
Freddy - Austin, TX
Karen - Georgetown, TX
Jonathan was very helpful and explained things so well. He provided very friendly and competent service.
Great Warranty Service, Helpful Tips
Joe - Austin, TX
Clif easily diagnosed and fixed the problem with our dishwasher. But he also shared with us several tips that will result in cleaner dishes, less expense, and fewer problems with the appliance. He gave us tips on the appropriate wash & rinse temperatures, method & frequency of cleaning the dishwasher, and use of rinse aids and detergents.
Great Knowledge and Service
Jonathan was very helpful and knowledgeable about my issue. It was really good the way he explained some options and steps to help ensure that I get the best usage out of my appliances. He did a great job!
Great, quick service!
Paige - Kyle, TX
Once they found the root of my problem it was a quick fix. Each technician was extremely friendly and knowledgeable. I appreciated the communication with the dispatch, in order to find a time that met my needs!
Really good experience! Came as scheduled, and very professional!!
Ron and Bobbie - Marble Falls, TX
We were comfortable having Tommy in our home, confident in his knowledge of our problem and he remedied the problem in a short time. We now have a working icemaker again. We are delighted with the overall professional performance of Appliance Express and will recommend them!
Donna - Burnet, TX
Within 5 minutes Tommy had the issue diagnosed, & went to work to correct the problem. He was in & out within 30 minutes. He was courteous, knowledgeable, & professional. We’ll ask for him by name if we need to call again.
Karan - Austin, TX
In Home Service
Brad - New Braunfels, TX
Called in advance of coming to our home. Courteous to both myself and my wife. Looked and acted professional. Explained in detail the problem and the resolve. I called the office to confirm the price for the repair and was quoted the same price as was given by the in home service person. Overall, very good.
Gordon - Wimberley, TX
Roy - Leander, TX
Orlando - Bastrop, TX
How cool is That!
Harry - Killeen, TX
I had no cool in my fridge and now I do! Hence "How cool is That?"
repair of microwave open was good but exhaust vent was put in backward
Thuy - Austin, TX
Shay - Florence, TX
Mary - Marble Falls, TX
Jerry came out to our house on Friday and worked very late to complete the job so we wouldn't be without our washer for the weekend. Very friendly dedicated tech.
Billy - Blanco, TX
Was a wonderful and convenient experience
Richard - Brenham, TX
Jerry was professional, friendly, explained the problem with our freezer ice maker and explained the steps he took to correct it. He is the best technician we have worked with.
Steve was super
Joanne - Georgetown, TX
Steve Cardenas was outstanding. Extremely friendly. He not only solved the problem, but answered our questions and explained what the problem was
Lynda - Cedar Park, TX
Lou was personable, professional and knowledgeable. He was able to pinpoint the problem with my microwave within minutes. My dishwasher, on the other hand, was a bit more of a challenge however Lou was patience and was able to repair it and provide tips on better ways to operate it going forward.
Janice - Austin, TX
Kathy - Driftwood, TX
Sushma - Austin, TX
Great , quickly resolved the issue , kind , educated, positive
Angel - Georgetown, TX
Great , quickly resolved the issue , kind , educated, positive
Danielle - Austin, TX
Awesome service from Cliff.
This is the third time you came out still not working
Rama - Austin, TX
The moment technician left microwave stopped working.
Isabel - Austin, TX
Mike - Austin, TX
Easy to set an appointment. Technician was kind and very knowledgeable.
Dishwasher fix and info
Rudolph - Austin, TX
Very helpful and knowledgable
Deborah - Liberty Hill, TX
The technician was very helpful in providing extensive answers to my questions and concerns regarding our oven. I appreciated his insight and ability to alleviate my concerns.
Very satisfied with explanation, repair
Ken - Georgetown, TX
Quick and expert service
Jose - Hewitt, TX
Quick, thorough service
Brian - Austin, TX
Paul did a great job and made sure he understood the problems including those which were difficult to solve like intermittent problems.
Quick diagnosis and repair
Felipe - Round Rock, TX
The technician arrived at the agreed time, and it took him 20 minutes to diagnose the problem of my dishwasher and repair it. I am not rating cost/pricing of service since the repair was covered by an extended protection plan.
RF - Liberty Hill, TX
Jonathan was very polite, professional and knowledgeable. Highest recommendation.
Marianne - Wimberley, TX
Brandon was friendly, knew what the problem was and fixed it in a flash!
Terri - Austin, TX
Alex - Salado, TX
After speaking to several representatives and coordinating the repair for a washer and dryer, I came home that night to find the exact codes and error messages on my washer and my dryer was making the same noise and as loud as it was before I left. I was assured on the invoice that the technician found four other codes which were never displayed. But I came home to find the 2 codes I called in the request for. After googling the codes, I suggested the necessary repair to the representative as was told they could order the part and it would take several days for them to come back. I’m glad me and google were able to be a part of the repair process. Hopefull, while he’s here, he could actually address the dryer issue since google wasn’t too helpful with that.
Elizabeth - Wimberley, TX
Steven - Austin, TX
Kevin was very professional, quick and fixed my refrigerator. I would definitely recommend him and Appliance Express
Jeff - Austin, TX
The service was excellent, however the vendor gave the service department the wrong info.
Resolved issue quickly
Renee - Austin, TX
Luis was great! Found the problem and quickly fixed it!
Fast and its fixed!
Tom - Wimberley, TX
Brandon came in, put on booties to protect the floor and got to work. Changed the element and control and then was gone. It took just a short time and my stove works as intended. that is what you want your repair people to do
Cynthia - Fischer, TX
Robert was fantastic! I was very impressed with Whirlpool's responsiveness and service.
Kris - Salado, TX
The technician was extremely knowledgeable and professional did a great job. Was very polite and answered all questions about the repairs. He did a very good job!!
William - Marble Falls, TX
Kristen - Austin, TX
Scott M. was both professional and courteous, and he helped us solve the issue with our stove.
Phillip - Horseshoe Bay, TX
I have been with Jerry on other jobs, and as usual, he is very knowledgeable and is very thorough
Natasha - Liberty Hill, TX
Will use again. Arrived early and quick!
Willie - Austin, TX
Brand new refrigerator with two service calls. Whirlpool should be better than that
Joel - Smithville, TX
Margaret - Austin, TX
The staff at Appliance Express are fantastic
Connie - Liberty Hill, TX
We were happy with the service we received from Thomas at Appliance Express. Dishwasher works great so far
Very knowledgeable and helpful
Mary-anne - Georgetown, TX
Steve is personable and friendly. He has helped me with 4 different appliances. Appeared to know exactly what to do
New fridge ice maker
Glenda - Round Rock, TX
I have been unhappy with Lowes since I purchased my fridge on Oct 24. Lowes has been to my home 3 times after delivery of my fridge and was unable to fix my ice maker. Tyler was at my home less than to minutes, found the problem, and fixed my ice maker. He was very courteous and polite. He is an asset to your company.
Celia - Cedar Park, TX
My first time doing business with Appliance Express. I received awesome service beginning with Susan scheduling my appt then calling back to make it even sooner. Then James did a terrific job! Great experience overall.
Nathan - Manor, TX
Joseph has taken care of us a couple of times out here in Manor, Texas. Very professional and he has always gone above and beyond. Thank you, Joseph!
Very professional, knowledgeable
Rudy - Austin, TX
Kevin did a great job in a short period of time. Diagnosed problem and repaired . We are very satisfied.
Michael - Round Rock, TX
The service was extremely superior. From the messages of when my appointment was, to when the technician would arrive to Tyler who showed up with the correct repair part and who fixed my problem in less than a hour. I recommend your company to all
Diane - Killeen, TX
Excellent customer service. Very professional tech
Great service, prompt arrival
Robert - Bastrop, TX
Best appliance repair experience I have ever had. Very prompt. Did the repair on the first visit. Robert was very polite and professional. I would be comfortable with him in my home if my wife handled the service call. Will call for him again next time I need a repair done.
nice & easy
Gregory - Pflugerville, TX
he was polite, fast and fixed the issue, great service. we requested this company due to a very positive experience last time and we were not disappointed
Paul is very good
Bertha - Austin, TX
Paul went out of his way to accommodate my schedule. He’s a knowledgeable technician and I would use him again.
Very informative representitive
David - Buda, TX
Tech was on time, friendly and courteous
Monica - Jarrell, TX
Pleasure having him and his assistant repair my washing machine.
We loved our repairman
Sandra - Harker Heights, TX
Al was awesome. He was so friendly and great with our kid wanting to watch and ask questions. He got our dryer back up and running very quickly too.
LaneGREAT - Harker Heights, TX
The technican was very professional and friendly and very Competent. I enjoyed him taking the time to explain whar it was he repaired/replaced. Since his completion of the job the unit operates quietly and efficiently as if it was new. Excellent job performance.
Lauren - Austin, TX
Scott was just wonderful and we couldn't have asked for anything more. Thank you again!
Ice Maker Repair
Dj - Austin, TX
Very good service
Jeffrey - Pflugerville, TX
Technician was very polite and professional. Very quickly repaired our dishwasher.
GD - Leander, TX
Very efficient and great service!!!
Genevieve - Austin, TX
Luis was very helpful and knowledgeable.
Very Helpful and knowledgeable
Cynthia - New Braunfels, TX
I was so happy to meet with Diego about my refrigerator. Diego was great, he took the time to make sure I understood what upkeep I need to do to keep my refrigerator working in great condition.
the tech was very informative on this machine
Rachel - Austin, TX
I would recommend
did not do all that was asked
Bo - Austin, TX
Had two issues - water hammer in refrigerator and ice dispenser not dispensing. Did not fix the ice dispenser - ignored.
Inspect damaged dishwasher received wiith damage to tub and door as well as control panel.
Marcia - Elgin, TX
Warranty Work, Great Service
Tim - Georgetown, TX
Good, friendly service
Sharon - Leander, TX
Jerry - Kyle, TX
John - Holland, TX
The walnut park - Austin, TX
did a great job !!
Sliverton - Spicewood, TX
Prompt, service tech highly qualified, new his stuff with regards to my refrigerators....
i like wes and he did a good job
jimmie dean berry - Manor, TX
the service was good and wes was great jim berry manor tx
Great service! Love Clif!
Kerri - Lakeway, TX
Kelly - Dale, TX
Joseph went the extra mile by staying well past quitting time to service my washer. He was very polite and apologetic for having to come by so late.
Arrived on time with great service
Darrell - Cedar Park, TX
Great SErvice, Excellent Customer Services and Attention, Reasonable Prices
Ruth - Lakeway, TX
Provided excellent service
Tony - Austin, TX
We would recommend him without hesitation. He was knowledgeable and informative. Very respectful as well.
Brandy - Austin, TX
Diego is very professional
Tanya - New Braunfels, TX
Robin - Horseshoe Bay, TX
A Repairman with Persistence
Ted - Austin, TX
I recently called American Home Shield for service on a problem with my stacked washing machine. The first company that picked up the ticket arrived with the replacement part in hand, but wouldn't try the repair because the tech said he needed 2 technicians to lift the dryer off the top first. However, when Joseph Cordell, the repairman for Appliance Express arrived, he laid out his tools and straight to work on installing the new door gasket on my washer. He stayed for almost 4 hours to repair the washer, and due to his persistence it's working! I really appreciated the extra effort he showed.
Elizabeth - New Braunfels, TX
Robert was excellent! Was informative and patient.
Sarah - Lampasas, TX
Shawn - Holland, TX
Very informative on do’s and don’t for using detergents
Sharron - Georgetown, TX
Fantastic Service Experience
Jeff - Cedar Park, TX
Smart, quick, efficient, helpful, and very thorough experience. Will use Appliance Express for our future appliance repair.
Robert - Pflugerville, TX
Steve was great and on time.
Thomas - Brenham, TX
Shae - Temple, TX
Alvin the technician was the definition of professional. He arrived promptly, was quick with his diagnosis of my dryer problem. He explained everything in detail & cleaned up any mess he made, and even some of a mess I made. I will use Appliance Express every time I have a need.
Lori - Buda, TX
Debbie - Luling, TX
Reliable, knowledgeable and great service!
Christina - Cedar Park, TX
Service above and beyond expectations!
Gorgina - The Hills, TX
From scheduling to fixing my appliance the service was great! The technician was a real professional and customer service oriented! I will definitely use them again!
Jonathan dryer repair
Shane - Leander, TX
Rae Matthews - Austin, TX
Paul Ready was very knowledgeable and professional.
Now his product and how to communicate with people.
Don - New Braunfels, TX
Brian - Round Rock, TX
Had a refrigerator that would frost up every 2 weeks. Tyler came in, diagnosed the problem and had the part with him. The whole call took 20 minutes and the appliance is working fine.
Quick and Great Device!
David - Austin, TX
Jimmy - Kempner, TX
Michael - Austin, TX
Great repair guy!
Outstanding Service Company
Brian - Uhland, TX
Awesome experience from initial call to service completion. Thank you guys for being super friendly, honest, and prompt.
Friendly, polite, clean ... he explained the process and completed task in a timely manner.
One and done!
Peter - Salado, TX
Brought parts on first visit and made repairs without a second pass.
Kind and thorough.
Ryan - Kyle, TX
Great communication. He was prepared with what “could happen” when fixing our oven and I was so grateful because we did indeed need that part after changing another one.
ONE HAPPY CUSTOMER
Mario - Tordesillas, Valladolid
I was extremely satisfied with my first experience with your team. The tech was very knowledgeable and skilled. He fixed my dishwasher quickly and it’s working perfectly now! THANK YOU!! HIGHLY SATISFIED CUSTOMER EXPERIENCE!!!
Mario - Tordesillas, Valladolid
I was extremely satisfied with my first experience with your team. The tech was very knowledgeable and skilled. He fixed my dishwasher quickly and it’s working perfectly now! THANK YOU!! HIGHLY SATISFIED CUSTOMER EXPERIENCE!!!
Went the extra mile!
Kelly - Dale, TX
Joseph was very polite and apologetic for running late yet still serviced my washer well after hours.
Betty - Seguin, TX
Very friendly and professional.
Dusti - Liberty Hill, TX
This repair was a great experience, I would highly recommend this company
Christina - Kyle, TX
He was great
Great Service and quick in and out
Darren - Austin, TX
Brandon did an excellent job. Showed up early, but called ahead of time to make sure the new time would work.
Great Service from tech
Mary - Taylor, TX
Wes was very professional and did a great job.
Mel - Cedar Park, TX
Great, friendly service!
Patrick - Austin, TX
Scott was very polite and knowledgable. I appreciated him explaining what the issue was and helping to resolve it quickly. He also helped teach me the best way to clean out my dishwasher to keep it running at its best. Thank you, Scott, for your help!
Bomb dot com
Dustin - Austin, TX
Quick, patient, and explanatory. nailed it
Steve did a great job
Sue - Georgetown, TX
Robert - Austin, TX
Poor Response Time and Analysis
Latonya - Killeen, TX
David - Horseshoe Bay, TX
Repairman was able to reset the refrigerator and get it working again.
Joyce - Georgetown, TX
Michelle - Austin, TX
Luis was extremely helpful, professional and knowledgeable. I couldn't have asked for a better technician.
If it aint broke, don:t fix it!
Chari - Liberty Hill, TX
Replaced the whole ice maker unit but it was not the problem. Never tested to see why the water was not getting to the ice maker!
Eddie - Georgetown, TX
Fast and resonable
Brook - Austin, TX
Came prepared bringing the part he thought might need instead of diagnosing the issue then having to go get the part. Smart. Adjusted fridge to a noise I never even noticed.
The repairman was timely, knowledgeable and patient
Joann - Austin, TX
I will use Appliance Express again when my stove needs to be repaired.
Fantastic and Professional Service!!
Joann - Georgetown, TX
I have had someone work on my refrigerator for the last 5 years and noone has been able to correct it until now. Even prior representatives from your company. Gerry C. was able to correct the problem and my refrigerator has never worked better. He was very informative and let me know what he was having to do although it was above my pay grade. I am so impressed by his thorough work ethics and know that you are benefitting from his expertise. Thank you so much.
excellent service, very thorough
Peggy - Salado, TX
He checked He left nothing unchecked and my refrigerator is in as good a shape as when purchased. I
Roger - Copperas Cove, TX
ARTHUR WAS OUTSTANDING HAD TO DEAL WITH MY BRITISH WIFE. THIS WAS HIS FIRST ON THIS ONE DEALING WITH HER, HANDLED IT LIKE A PRO. EXCELLENT SERVICE TECH.. 5 STARS ALL THE WAY THANKS ARTHUR ROGER
Very good service
James - Buda, TX
Henry - Buchanan Dam, TX
Very good service on time great job
Edward - Georgetown, TX
Excellent. Jerry is in the TOP 10 of professional service technicians I have encountered in my career(to put this in perspective, at one time, I led over 2000 technicians in the Maytag All Brand Service program prior to Whirlpool purchasing Maytag and selling the program to Sears. He is a keeper and an asset to your business.
Jane - Holland, TX
The company is very professional. Al was on time and resolved the problem. I would use them again
Paul - Austin, TX
Jason - Pflugerville, TX
Sarmad - Pflugerville, TX
Diego was friendly and knowledgeable!
Darren - New Braunfels, TX
Good techs & lying office staff
AJ - Round Rock, TX
When I first received call from Appliance Express, they said they will fix the dryer issue I have. I asked how many appoints will be needed and they said just one. They told me that their technicians will arrive at my house with all parts and leave only after it is fixed. Guess what? When the technician came, he did not have all parts - he had to change side panel and drum and he said that they never carry those even in their warehouse. They need to order parts. It took then more than 1 week before they called to set up second appointment, they said they will call me and let me know when parts arrive but tentatively will schedule appointment. Guess what, they never called to let me know when parts arrived, just showed up at house, The technicians seems to know their job and got replaced the damaged parts. They did a good job, but the office staff seems to be very incompetent. I had also asked the office staff to provide me with 30 to 60 min heads up call as then I can plan to reach house on time, they said yes they will. However, tech always showed up 10 mins after the call.
OVEN JENN-AIR JJW3430DS00 Arrived onsite for the oven with an F2E1 error. I cycled power and verified the error. I cleared the error message and it came back. I checked the wire harness and found it connected correctly. I replace the console and programmed it. I tested the oven and it is working as designed. Call complete. Authorization Number JIT3K00DPL1.
MICROWAVE WHIRLPOOL UMV1160CS3 Arrived to inspect microwave not working. Confirmed the complaint and removed and replaced the switches and interlocks.Reassembled and unit tested as designed with 2 minute coffee cup test.JOB COMPLETE.
REFRIGERATOR WHIRLPOOL WRF535SWHV00 "arrived on site to inspect refrigerator ice maker not working. Upon further inspection, using my jumper wire, I tested the ice maker from points T to H and the IM operated as designed but no water dispensed into the tray. I found that the fill tube was blocked with ice. I cleared the ice and tested the unit and it operated and silenced water into the tray. I turned the temp setting down to help keep the line from freezing again and sealed the gaps between the line and the chassis in the back of the unit. No water leaks observed during service, job completed."
WASHER WHIRLPOOL WFW85HEFW1 "Arrived on site for customer complaint of unit not starting cycle, found User Interface was not responding, I replaced UI panel, unit tested good."
REFRIGERATOR WHIRLPOOL GD5NVAXSB01 "Arrived on site for refrigerator not making ice. Performed diagnostics and tested ice maker cycle and optics. Fond unit cycling correctly. Found ice maker mold chipping . Recommended to replace ice maker. Removed ice maker and installed new. Tested operation. All tested good, no water leaks. Paid in full on credit card."
REFRIGERATOR SAMSUNG RFG238AARS/XAA "Arrived on site for water under crispers, removed back drawers and found water coming from reservoir, removed cover and found line not pushed in fully , corrected and tested good, no leaks on site covered under our warranty"
WASHER WHIRLPOOL WTW7500GW2 "Arrived on site for “washer will not fill or spin” complaint. Inspected unit and found hot water turned off(F8E1). Unit had F0E3 error code. Unit had been overloaded, previously. Calibrated and tested unit. Unit is performing as designed. No leaks detected, at time of service."
FREEZER FRIGIDAIRE FPFU19F8QFA Arrived on site for weak water flow to icemaker. Removed unit from enclosure replaced faulty water valve. Ran icemaker through a cycle good water flow to icemaker. Reinstalled unit unit working as designed.
OVEN WHIRLPOOL WFE515S0ES1 "Arrived on site for low heat complaints, removed panel and tested sensor and was out of range, replaced sensor and tested good."
WASHER WHIRLPOOL WFW95HEDC0 "Arrived on site.Check for water level sensor issues. Found error code for water level issues. Replaced air trap and main control and cycled, all functions tested OK. No leaks present. Job complete"
REFRIGERATOR FRIGIDAIRE FFSS2315TS0 "Arrived on site to install previously diagnosed parts. Gained access to compressor. Removed failed compressor and installed new. Charged unit to 5.25 ounces. Gained access to evaporator fan, removed failed and installed new. Tested operation and cycled ice maker. Found ice maker fill tube leak and causing evaporator fan failure. Corrected fill tube. All tested good, no water leaks pressure."
DRYER MAYTAG MEDB835DW4 Arrived on site to replace the overlay and control due to unit turning off randomly. Replaced both parts and tested the unit. Unit works properly and advise customer to clean air vents every six months.
DRYER WHIRLPOOL RED4640YQ1 "arrived on site to install previously diagnosed and ordered parts. I removed and replaced the element and dryer kit and tested the unit. Unit operates as designed. No lint observed during service, job completed."
REFRIGERATOR GE ZISB420DMA Arrived onsite for the refrigerator that the water dispenser will not dispense. I found the RC temp below freezing because of a failed dampener control causing the reservoir to freeze. Need to replace the dampener to complete service. Ordering c-notes & WR49X10107 MONOGRAM FRIDGE AIR DAMPER CONTROL KIT.; ordrng 1 C-NOTES (NEED PARTS AUTHORIZATION AND THE OFFICE WILL NEED TO SCHEDULE THE RETURN VISIT.) and 1 WR49X10107 (MONOGRAM FRIDGE AIR DAMPER CONTROL KIT)
REFRIGERATOR WHIRLPOOL WRX988SIBM00 "Arrived on site for “no ice” complaint. Inspected unit and found icemaker not finding home and water trickling from dispenser. Customer to purchase new filter, before return visit. Found housing leaking from reservoir side. Ordering new icemaker, dual valve, housing and reservoir. Will need approval. Office to set return schedule, due to disposition of parts requested. No other leaks detected, at time of service.; ordrng 1 NEEDSAUTHORIZATION (NEEDS AUTHORIZATION ) and 1 W11168758 (RESERVOIR) and 1 W11194438 (HOUSING) and 1 WPW10341329 (water valve assy)"
OVEN WHIRLPOOL MODEE500ES500 Arrived on job for complaints of error code of incorrect wiring. Put into diagnostics confirmed error code. Cleared code reset control tested functionality. All operation normal collected diagnostics fee
WASHER MAYTAG MHWC7500YW0 Arrived on site replaced the motor and belt ( found new belt having ripples and bends from sitting around . Tested unit and was hitting high rpms but making some noise . Possibly from the belt . No water leaks detected at time of service . Job complete .
REFRIGERATOR MAYTAG MFI2665XEM7 "Arrived on site for unit making loud noise while dispensing water. Found reservoir with bad filter head, replaced water res and Testd good no leaks on site Reservoir
WASHER WHIRLPOOL WTW5000DW1 Arrived on site for lights staying on console all the time . Ran diagnostics and found UI & latch/ lock codes . Ran diagnostics after several attempts at getting in to it . Had to unplug unit to successfully enter diagnostics . Ording autho & control . Return 2/27 .no water leaks detected at time revive ; ordrng 1 AUTHO and 1 W11116590 (CONTROL)
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on job to replace control boards. Replaced both boards,door open light still on. Called whirlpool and said to replace all switches. Customer is going into surgery. Will call to set up appointment.; ordrng 2 W11085027 (switch)s and 2 WPC3680310 (light switch)s"
REFRIGERATOR WHIRLPOOL WRX986SIHV00 "Arrived onsite for the refrigerator with a no cool condition. I found the unit warm in both compartments. I ran test 4 and found all components functioning as designed. I ran test 5 and found the compressor ramping up as designed. I found the compressor extremely hot. I found no frost line on the coils. I suspect either a leak or a mechanical failure in the compressor. Ordering c-notes, W11116006 EVAPORATOR, WPW10608485 EVAPORATOR, W10832994 COMPRESSOR, WPW10143759 DRIER-UV, & TJ90SF8404 ACCESS FITTING.; ordrng 1 C-NOTES (ORDERING SS TECH AND 2 HOUR JOB.) and 1 TJ90SF8404 (ACCESS FITTING) and 1 W10832994 (COMPRESSOR) and 1 W11116006 (EVAPORATOR) and 1 WPW10143759 (DRIER-UV) and 1 WPW10608485 (EVAPORATOR)"
REFRIGERATOR WHIRLPOOL WRT518SZFB00 Arrived on site for the unit freezer is frosting up. Found condensation and frost buildup in the freezer. Found when closing the freezer door it rubs against the liner and will not close properly. Found the unit will need a washer that goes on the hinge under the freezer door to raise the door. Will also use the adhesive to fill in the gaps on the freezer liner.; ordrng 2 WP487576 (washer)s
RANGE GE JB645RK4SS "Arrived on site for “rear right burner not working” complaint. Inspected unit and found rear right burner covered in roaches. Explained to customer, that roach infestation will need to be addressed before any attempt at a repair can be attempted."
WASHER MAYTAG MVWB835DW1 Customer cancelled call and doesn’t want repair at all.
BUILT-IN M/W JENN-AIR JMC8130DDS "arrived on site and inspected microwave and found user interface is functioning interior light is on when the door is open and the timer will count down when a cycle is started. Magnetron does not turn on cooling fan does not turn on, turntable does not turn on. Spoke with tech line and they recommended replacing control board; ordrng 1 WP53001291 (cntrl-elec)"
WASHER WHIRLPOOL WTW5000DW1 Arrived onsite for customer complaint of top load washer not coming on intermittently. Ran diagnostics and found F3E1 (Stuck Key Error). Removed an replaced control. Reassembled and calibrated unit. Unit complete successfully. All water connections were dry at time of service.
WASHER WHIRLPOOL WTW5000DW3 "Arrived onsite for dealer complaint of top load washer check for operations. Ran diagnostics and found no error codes. Pump,water valve, and agitator mall work as intended. No other issues found. No water source connected to unit."
COOKTOP WHIRLPOOL WFE515S0EB1 "Arrived on site. Checked for cooktop issues. Found cooktop cracked. Customer stated that cooked up crack washy was cooking. Replaced cooktop and cycled, all functions tested OK. No leaks present. Job complete"
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on sote for un t not washing, found pump not pumping .replaced pump, and unit was still not pumping, pump is defective, found control sending 114v so ordering control to be safe . No leaks on site ; ordrng 1 W10906426 (CO TROL) and 1 W11025157 (PUMP MOTOR)"
WASHER MAYTAG MVWC565FW1 "arrived on site. Check for no wash issues. Found cam not positioned correctly allowing Unit to not wash correctly. Repositioned cam and cycled, all functions tested OK. Also instructed customer to try liquid Tide high-efficiency to help with performance. No leaks present. Job complete"
REFRIGERATOR WHIRLPOOL WRT138FZDM00 "Unit 1124 arrived on site for no ice,found frozen fill tube removed ice from fill tube ran icemaker through a cycle water filled icemaker."
DISHWASHER WHIRLPOOL WDF730PAYB1 "arrived on site to inspect dishwasher clean light staying on. Upon further inspection, I placed the unit in diagnostics and it showed error codes F5E2, F6E6, F6E4. I cleared the codes and continued with testing. The unit operated as designed with no error codes at the end. I opened the unit and found detergent suds in the tub. I advised the customer to cut back on detergent use. When I went to turn the unit on, it did not respond as if there was no power. I opened and closed the door and nothing. I found that the junction box wiring was loose. I rewired the unit and tested again and it operated. When I went to open the door, during diagnostics, the unit continued to operate. The door latch seemed very difficult to open and close as well. Per service pointer W10460578B, I am ordering the door latch assembly and will return with the control; ordrng 1 CNOTE (LSO) and 1 W10619006 (latch-door)"
FREEZER MAYTAG MRT118FFFH00 Arrived on site to replace the compressor and the access valve due to the unit not freezing or cooling. Replaced all parts and added 4.18 ounces of refrigerant. No refrigerant leak present. Unit is working properly and no water connections to the units.
REFRIGERATOR KITCHENAID KRSC503ESS01 Arrived on site and tested operation. I found low water pressure coming from dispenser. Removed filter and found housing to have bad valves. Checked temps and found freezer at 5 degrees and set to 4. I found fresh food temp at 38 and unit set to 39. Unit will need new filter housing to repair. Installed new filter housing and tested. Instructed customer that the filter should be replaced as well due to the failure of the housing. Unit working properly. Job complete.
DRYER WHIRLPOOL WED4815EW1 Apt# 42D Arrived onsite for the dryer that tumbles but is not heating. I found the flex vent stopped up with lint not allowing the dryer to exhaust correctly. I cleared the lint and tested the dryer. The dryer is heating and is working as designed. Call complete.
REFRIGERATOR GE GSE23GSKJCSS "Arrived on site for no cool. Compressor running,found traces of dye in compressor compartment,found dye on rubber grommet to tubing entering cabinet,small hissing noise from tubing in cabinet. Called tech support unrepairable case #190226-002029"
REFRIGERATOR FRIGIDAIRE LGHC2342LF "Arrived on site. Checked for no ice issues. Found fill tube frozen over not allow water to come into ice maker. Thawed out fill tube and cycled icemaker, all functions tested OK. Instructed customer on replacing water filter every six months to keep from having low pressure going to unit. No leaks present. Job complete"
REFRIG/SIDE-BY-S GE GSH25JSXNSS Arrived to inspect refrigerator door not closing. Inspected the unit and found the ff door gasket was damaged. Ordered the door gasket and rescheduled the customer for 2/28/19.NEEDS MORE WORK.; ordrng 1 WR24X23250 (DOOR GASKET FF DG 25’)
WASHER WHIRLPOOL WTW5000DW2 Arrived to inspect washer not filling. I service tested the unit and unit tested as designed. Customer was concerned about the level of water in the unit during wash. I INSTRUCTED and informed her the water level was exactly what the unit needs to wash.Unit was purchased 2/19/19 Home Depot Waco.Receipt attached in SD pics.JOB COMPLETE
DISHWASHER KITCHENAID KDTE104DSS0 "arrived on site to inspect dishwasher not heating. I placed the unit in diagnostics and it showed error code F7E1. I cleared the code and continued with testing. The unit dispensed water into the tub and I verified it was the correct amount. The unit continued and after the first wash cycle, the motor did not come back on. I advanced the unit to drain and the drain pump came on. The element came on and I verified 7-9 amps. At the end of diagnostics, the unit showed no error codes. The element was hot and sizzling. I ran through diagnostics again with error code F7E1 showing again so I cleared it. The motor never came on this time, but the drain pump and element operated as designed. The customer denied the repair and advised test they were going to contact Whirlpool due to having the repeating issues of no heat. I advised the customer that the quote is good for 30 days. No water leaks observed during service, job completed."
OVEN WHIRLPOOL WFG540H0ES1 Arrived on site for range front right burner flame to high on low setting. Performed diagnostics mode and tested all top burners. Made minor adjustment to front right burner. Tested bake element. All tested good.
DRYER WHIRLPOOL WED4815EW1 "Arrived on site for “bad door gasket and broken door handle” complaint. Per my previous diagnosis, removed and replaced door gasket and ted unit. Unit is performing as designed. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy."
REFRIGERATOR FRIGIDAIRE LFHB2741PFBA Arrived onsite to install new auger motor and yoke to french door refrigerator. Removed all parts and installed new replacements. Reassembled. Tested unit. Unit now dispenses ice as intended. No other issues found. All water connections were dry at time of service.
COOKTOP KITCHENAID KCGS356ESS00 Find on site for the unit middle burner will not ignite and also the right front burner not igniting properly. Tested the unit and found the burner caps are switched. Corrected the burner caps and tested the unit. Unit working properly and no gas leak present.
REFRIGERATOR MAYTAG MFF2558FEZ01 Arrived onsite for customer complaint of icemaker on french door refrigerator not making ice. Found ice maker stuck mid harvest. Removed and replaced icemaker assembly. Reassembled. Unit called for water immediately. No other issues found. All water connections were dry at time of service.
DISHWASHER KITCHENAID KDPE234GPS0 Arrived on site for unit not cycling properly. Tested unit and found a failure code for optical water indicator/sensor. Replaced and tested. All water connections were dry.
DRYER AMANA NED4655EW1 Arrived on site for dryer having long dry times. Performed temperature test on time dry high heat sittings with vent on and found temperature reaching above design temperatures (240°) ran with vent off and temperatures reaching 165° within range. Recommend to use only low heat settings until venting is corrected. Unit tested good.
OVEN WHIRLPOOL WOD51EC0AS05 Arrived onsite for customer complaint of wall oven cavity enamel chipping off both upper and lower front sections. Confirmed issue. Spoke with WPL Techline Austin SR#7724262938. Uploaded pictures to SD Quik Pic as well. Advised this in non repairable and Whirlpool will be in contact with customer regarding next steps.
RANGE WHIRLPOOL JB645RK1SS Arrived on site tot test unit for front burner not coming on. Test unit and found burned out switches and elements for front burners. Replaced both switches and both elements test unit and unit test good all burners working correctly job complete.
DISHWASHER WHIRLPOOL WDF330PAHB1 Arrived on job for complaints of not drying. Found dispenser not working properly. Replaced dispenser and test. No leaks detected at time of service.
DRYER MAYTAG MEDC215EW1 "Arrived on site and inspected dryer and found burnt material on upper left side where heating element is located. Cleared, cleaned residue and dryer is operating properly. Recommended to community maintenance that vent to the exterior be cleaned as airflow is not good through lint screen. Job complete"
DISHWASHER WHIRLPOOL WDF330PAHB2 "Arrived on site and inspected dishwasher and found harness is not connected to drain pump, after correcting also added high drain loop to prevent siphoning from garbage disposal back into tub. No water leaks from connections at time of service, job complete"
COOKTOP WHIRLPOOL WCG55US6HS00 "Arrived on site to replace valves, after replacing, unit tested good."
WASHER LG WT5480CW Arrived onsite for the washer that keeps getting an unbalanced load message. I found a piece of clothing between the basket and the tub causing the error. I removed the clothing and tested the unit. The unit is working as designed. Call complete.There were no water leaks present at the time of service. Call complete.
WASHER GE GTW460ASJ4WW Arrived on site for no spin condition. Found that the unit would sometimes activate them sometimes it was not. Ordering a new control. Water connections are all dry. ; ordrng 1 WH18X28174 (CONTROL)
DISHWASHER WHIRLPOOL WDT920SADH2 "Arrived on site and inspected dishwasher and found pump and motor has failed, after replacing ran a diagnostic cycle and confirmed all function has returned and dishwasher is now operating properly. No water leaks from connections at time of service, job complete."
DRYER WHIRLPOOL WED92HEFC0 Customer will contact for service. Still no recipe. ; saved tckt
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived to install previously ordered parts. Removed and replaced the all lights. Reassembled and unit tested as designed.JOB COMPLETE.
COOKTOP GE CHS995SELSS Arrived on site and tested operation. I found the odor coming from the rear of the unit. Pulled range and found the the shorted electrical odor was coming from the main control. Unit will need new control to repair. Office to schedule return visit due to the control does not show to be available at this time. ; ordrng 1 WB27X29495 (CONTROL)
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived on site for corroded harness in deli drawer and control ui. Removed damaged drawer and ui installed new drawer and ui checked drawer and ui operation unit working as designed
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Arrived on site and inspected unit and found water filter light is red, after pressing door button five times within 10 seconds it has reset and is now green. Customer says this happens every two months and they have been replacing the filter every time. Spoke with tech line and they suggested defrost controller be changed as the timer is part of it. After replacing defrost controller recommended that customer observe refrigerator for the next six months to ensure light is not premature, job complete."
OVEN WHIRLPOOL KOST100ESS03 Arrived on site to diagnose an oven that is not responding to controls. Tested unit and found user interface shorted out. Replaced user interface and tested unit. Found all is functioning properly at this time.
REFRIGERATOR WHIRLPOOL WRS555SIHZ Arrived on site for no ice. Per customer unit was already repaired from a service company whirlpool sent out
REFRIGERATOR GE GSE25GSHJCSS "Arrived on site for no led,installed new led powered unit on led working"
DRYER WHIRLPOOL WED7590FW1 Arrived on site for check vent light . Ran diagnostics and got vent error code . Ran vent test with test kit . Found obstructed venting . Recommended to maintenance to clean out vent to outside . No lint build up detected at time of service . Job complete .
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived to inspect dishwasher leak. Removed and replaced the door gasket and leveled the unit. Tested unit and unit tested as designed. All water lines were dry at the time of service.JOB COMPLETE.
WASHER MAYTAG MVWC425BW1 "Arrived on site to diagnose a washing machine that is not completing cycles. Tested unit and found gearcase leaking oil onto actuator and Cam assembly is causing malfunction of those parts. Your case, Cam, and actuator will need to be replaced to complete repairs. Return date is set for 2/28/19.; ordrng 1 W11035747 (gearcase)"
DISHWASHER WHIRLPOOL WDF560SAFM0 "Arrived on site for rack not pulling out . Found stop had come out on right side and upper front wheel was jammed behind tub wheels , rack stop was melted bye heater . Will need to order rack stop . Return 2/28. No water leaks detected at time of service . ; ordrng 2 WPW10508950 (stop)s"
DRYER MAYTAG MEDC215EW1 Arrived onsite for the dryer to replace the previous diagnosed parts. I replaced the thermostat and the element box. I tested the dryer and the unit is working as designed. Call complete.
REFRIGERATOR FRIGIDAIRE FFTR1814TB0 Arrived onsite to install defrost timer to top mount refrigerator from prior visit’s diagnosis. Removed and replaced defrost timer. Reassembled. Found unit now works as intended. No other issues found. No water source to unit.
RANGE WHIRLPOOL WFG530S0ES1 Arrived on site for grates not fitting properly. The Mrs. customer informed me that the problem was not the grates but the two front burners. Adjusted and repaired left front burner. Ordering parts to correct right front burner. We can return this Thursday but due to the customer schedule she cannot have us return until March 19.; ordrng 1 W11234417 (ORIFICE HOLDER) and 1 WPW10515455 (burnr-head) and 1 WPW10515459 (igntr-surf)
DISHWASHER KITCHENAID KDTE234GPS0 Arrived on site and tested operation. I found a fault for wash motor in memory. Unit filled but no operation from wash motor. Verified proper voltage to motor and found to be correct. Installed new sump and motor assembly and tested operation. Unit working properly and all water connections dry at time of service. Job complete
REFRIGERATOR WHIRLPOOL WRS588FIHV00 arrived on site to install previously diagnosed and ordered part. Removed and replaced the FC door and tested the unit. I found that the ice maker was badly damaged so I removed the ice maker from the old door and tested and it operated as designed. When I went to test the water dispenser nothing came out. I tested the automatic measured fill and it operated as designed. I unplugged the unit and plugged it back in and nothing changed. I removed and replaced the UI with old door UI and nothing. I attempted to remove the water dispenser paddle from old door and it broke in the process. I am ordering a paddle assembly and UI and office to reschedule return service. No water leaks observed during service.; ordrng 1 W10370577 (pad) and 1 W11130216 (CONTROL-ELECTRIC)
WASHER WHIRLPOOL MVWX655DW1 Arrived on site for the unit continues to drain when everything is turned off. Tested the unit and found the drain hose is 2 feet into the drain line. I cut the drain hose and made it where it’s 6 to 8 inches into the drain line. Tested unit and the unit is working properly. All water connections were dry at the time of service.
MICROWAVE JENN-AIR JMC2430WS01 "Arrived on site and found Appliance manager, interior bulb, and turntable motor all have failed, after replacing all three of function has returned to microwave. Jen air is covering parts,
REFRIGERATOR KITCHENAID KRMF606ESS01 Arrived on site for the unit right door is dented. Found the dent is on the right door upper right corner. Replace the door and tested unit. Unit works properly and all water connections were dry at the time of service.
RANGE JENN-AIR JDS9860CDW01 Arrived on site to test unit for panel beeping and buttons not working. Test unit and found bad control panel. ordrng 1 W10236214 (PANEL WHITE )
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on job for complaints of not drying or draining. Ran diagnostics and received no codes,all functions working properly could not duplicate non draining issue."
WASHER MAYTAG MVWB835DW1 "Arrived on site. Replaced console and ran diagnostic test through all components, all functions tested OK. No leaks present. Job complete"
WASHER WHIRLPOOL WFW9150WW00 Arrived onsite to install to UI to front load washer from prior visit’s diagnosis. Removed and replaced UI console. Tested console. Unit still would not select cycles. Call WPL Techline JK SR#7724245093 and advised to change our CCU once again. Ordering board and advised office to review. OF to R/S of necessary. All water connections were dry at time of service.; ordrng 1 CNOTE (NEED AUTHO) and 1 W10299978 (cntrl-elec (oem part)) and 1 WPW10525361 (cntrl-elec)
DISHWASHER MAYTAG MDB4949SDM2 "Arrived on site. Replaced upper rack and ran diagnostic test, all functions tested OK. No leaks present. Job complete"
DISHWASHER KITCHENAID KDPE234GPS0 Arrived on site to diagnose a dishwasher with a dispenser that will not close. Tested unit and found dispenser latch broken. Replaced dispenser and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
RANGE WHIRLPOOL AGR5330BAS3 "Arrived on site for front left burner not changing flame size . Adjusted set screw in valve . Flame is now adjusting to high , Ned and low flames . No gas leaks detected at time of service . Job complete ."
COOKTOP WHIRLPOOL WCG55US0HS00 "Arrived on site for customer complaint of front left burner leaking gas. Found front left valve was in high position when I arrived, instructed customer to push down to turn unit off."
REFRIGERATOR WHIRLPOOL KRSC503ESS00 "Arrived on site for no ice. At time of visit ice in bin,ran diagnostics ice dumped and passed harvest test,ran water fill test passed water in icemaker. Adjusted bin in housing to prevent bail arm from interfering with bucket."
REFRIGERATOR FRIGIDAIRE FFHB2750TD Arrived onsite for customer complaint of no ice production. Found icemaker mold stuck in harvest. Removed and replaced icemaker. Reassembled. Icemaker called for water immediately. No other issues found. All water connections were dry at time of service.
DISHWASHER WHIRLPOOL WDF520PADM5 "Arrived on site for dishwasher not heating. Inspected unit and found rust buildup on element. Performed diagnostics mode, fault code F7-E1 heat circuit interrupted. Monitor test cycle and measured amp draw to element at 7.3 amps. Checked for hot test end of test cycle. Spoke with customer on running cleaner through unit to remove rust buildup. All tested good, no water leaks present.
OVEN KITCHENAID KODE300ESS00 "Arrived on site. Checked for innerglass issues. Found Small part of the glass was chipped off. Replaced with new glass and cycle, all functions tested OK. Will send defective glass back. No leaks present. Job complete"
DISHWASHER WHIRLPOOL KDTE104ESS3 "Arrived on site for poor washing and lowered wheel falling off . Ran diagnostics 7-1, only error code . Wash motor is making a really loud grinding noise during wash and no water is being pumped at all. Ordering sump and motor and returning with wheel . no water leaks detected at time of service . Return 2/28; ordrng 1 WPW10195417 (wheel) and 1 WPW10605057 (pump&motor)"
REFRIGERATOR WHIRLPOOL WRF532SMBM01 "Arrived on site for “no cool in fresh foods area” complaint. Per my previous diagnosis, removed and replaced upper Jazz board harness and jazz board. Still, no evaporator fan operation. Spoke with JK, at techline. Found faulty harness, in freezer area. Ordering new harness. No leaks detected, at time of service. Return for repairs on 03/05.; ordrng 1 WPW10290745 (harns-wire)"
DISHWASHER MAYTAG MDB4949SDZ0 "Arrived on site to diagnose a dishwasher that is not washing properly. Tested unit and found pump not pressurizing spare arms. Contacted tech line and spoke with Adrian. He devised pump losing pressure. Upon further inspection of pump system, after speaking with tech line, found extensive damage due to rodents and roaches. Manufacture warranty will not cover past damage. I also declined the service unit further due to unsanitary conditions and extensive pest damage. No further repairs to be done at this time. Devised homeowner to discontinue use of dishwasher due to flood hazard.Sr#7724252459"
REFRIGERATOR WHIRLPOOL WRT318FMDW01 Arrived on site for the units ice keeps falling in the back. Tested the unit and found the wire harness to the ice maker is pushing the ice bin to the side a little. Readjusted the icemaker harness in the unit is working properly. All water connections were dry at the time of service.
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 Arrived on site for plastic cover not fitting properly on waterline. Inspected unit and found that the cover that goes over the icemaker fill hose was not fitting properly. Properly install cover and all water connections are dry.
VENTHOOD KITCHENAID KVWB406DSS2 Arrived on site for the unit light will not turn on. Found the light is very dim. Replaced both lights and tested the unit. Unit works properly and job complete.
DISHWASHER KITCHENAID KDTE254ESS0 Arrived on site to replace sump and motor. Replaced sump and motor test unit no leaks present at this time. Job complete c
DRYER AMANA NED4600YQ1 "Arrived on site. Checked for timer issues. Found timer not advancing staying stuck on cool down. Labor is covered but not part. Replaced timer and cycled, all functions tested OK.
WASHER AMANA NTW4516FW2 Arrived to install new control board to top load washer from my prior visit’s diagnosis. Removed and replaced control. Reassembled and calibrated unit. Unit calibrated successfully. No other issues found. All water connections were dry at time of service.
DISHWASHER KITCHENAID KDTM704ESS3 Arrived on site to test unit for lights not coming on. Test unit and found light plug was disconnected and getting pinched on the door hinge when door was getting opened. Secured connection and replaced lights test unit and unit test good job complete.
MICROWAVE MAYTAG MMV4205FZ01 "Arrived on site to install previous diagnosed parts. Removed stripped screw and removed interlock. Installed new interlock and added new screw. Tested microwave operation, all tested good."
REFRIGERATOR KITCHENAID MFI2665XEB6 "Arrived on site. Checked for no ice issues. Found bad module on icemaker. Replaced ice maker and cycle, all functions tested OK. Instructed customer to allow 24 to 36 hours for ice bin to fill up all the way.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "arrived on site to inspect refrigerator doors not level. Upon arrival, the customer advised that the unit had been moved from its place and when it was put back, it was not level. I found that the unit was not level and would rock. I leveled the unit by adjusting the leveling feet and then raised the RC door by the cam bolt at the bottom hinge on the RC door. I locked the door in with the locking bolt. Tested the unit and the doors closed as designed. No water leaks observed during service, job completed."
DRYER MAYTAG MEDB835DW4 "arrived on site and found customers original complaint of squealing has stopped, however now there is a low frequency rattle. Spoke with tech line and they recommended adding more sound pad between motor mount and bottom panel. Rattle has stopped, no for the repair is required at this time, job complete. SR7724243859"
MICROWAVE GE JVM3150DF1BB Arrived on site and found handle broken off of door. I also found the plastic beginning to crack on the door. I instructed customer that the door may not go back together due to the plastic already beginning to crack. Installed new handle and tested operation. I found a few pieces broken in the door but it is functioning properly. Job complete
OVEN KITCHENAID RBD305PRS00 "arrived on site to inspect wall oven with no display. Upon further inspection, I found that the display does not work but when pushing buttons, the unit beeps but will not operate. While looking up the parts info, I found that the UI (8303883) was no longer available. I researched the part number to see if it can be rebuilt and found that it cannot. I advised the customer of my findings.
RANGE WHIRLPOOL WFG540H0ES1 Arrived on site for range oven not heating to proper temperature. Performed temperature test on bake mode at 350°. Found average temperature at 345°. Spoke with customer on calibration. Recommend to not calibrate and to not make adjustments when cooking. Tested cooktop. All tested good.
OVEN WHIRLPOOL WOS51EC0AS04 Arrived on site and tested operation. I found the unit preheated to 400 in 5 minutes. My thermal couple only measured 188 at the time the control showed unit as preheated. Tested sensor and found to be reading shorted. Installed new sensor and control to correct on going temperature issues. Tested at 350 and found unit is now preheating and baking at the proper temperature. Job complete
RANGE WHIRLPOOL WFC150M0EB3 "Arrived on site and inspected range and found F9 error code, inspected power at terminal block and found line 1 to neutral 120 V, line 2 to neutral is 240 V. Took pictures of meter showing voltage. an electrician will be needed to correct the power to the range. Job complete"
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "512-971-7419 home owners phone number. Arrived on site for no ice. Ran diagnostics ice bucket test passed,ice fan test passed,ran test 37 ice box thermistor read open. No errors on icemaker,ran icemaker through a harvest passed, ran fill test passed water in icemaker. Called tech support diagnosed failed thermistor in door,unit will need new door since thermistor is sealed in door. ; ordrng 1 W10757550 (DOOR)"
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site for customer complaint of light not coming on in freezer, found loose connection at light bulb housing, after tightening, unit tested good."
RANGE JENN-AIR JGRP436WP02 Arrived onsite for the range to install previous diagnosed parts. I replaced the defective door latch. The interior lights turn on and off correctly now when the door is opened and closed. Call complete.
REFRIGERATOR WHIRLPOOL WRS322FDAB05 Arrived on site for failed condenser fan motor. Removed failed fan motor installed new fan motor powered unit on u it working as designed. Water in pan should now evaporate with heat from compressor.
REFRIGERATOR GE DSE25JSHBCSS "arrived on site to refrigerator noise. Upon further inspection, I removed the evaporator cover and found all components operating as designed. When I pushed in on the Evap fan motor cover, the fan blades hit the cover and the customer advised that was the noise he was hearing. I found that the ice maker fill tube had been overflowing the ice maker and there was ice built up on the fan cover and the ice maker tray. I found on the inside of the fan cover which was rubbing against the fan and causing the loud noise. I advised the customer of my findings and using a piece of tubing from a previous ice maker call, I cut it to length and placed it over the fill tube to help keep the water from spilling out/over the reservoir. I tested the ice maker and it operated as designed.
WASHER WHIRLPOOL WFW9450WW00 "arrived on site and found error code F20, no water detected entering machine, Ran diagnostic cycle and found water flow is weak. Removed original water valve and found it partially blocked. After installing new valve water flow entering machine has significantly improved. no water leaks from connections at time of service, job complete"
DRYER WHIRLPOOL WED9450WW1 "Arrived on site and found customer is experiencing a F70 error code at random intervals. Error code is failed communication between control board and control panel.
WASHER MAYTAG MVWB865GW0 Arrived on site for washer not starting or powering up . Could get unit into a diagnostics but wouldn’t respond to commands after . Replaced console and control. Ran calibration and test cycle . All checked normal . No water leaks detected at time of service job complete .
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site. Check for no operation issues. Found loose connection at terminal not allowing display to turn on. Repositioned wires and retightened wire nuts. All functions tested OK. No leaks present. Job complete
RANGE JENN-AIR JGD8348CDP17 Arrived on job to install igniter. Igniter installed tested operation. Recommend customer clean burner.
DRYER WHIRLPOOL MEDP575GW0 Arrived onsite for the dryer making a loud buzzing sound. I found the front element mounting plate screw loose where it attaches to the chassis. I tightened the screw and the unit is quiet and is working as designed. Call complete.
WASHER MAYTAG MVWB765FW2 "Arrived on site to replace water valve, after replacing unit tested good."
DISHWASHER KITCHENAID KDTM354DSS5 "Arrived on sote for cleaning complaints. Found dispenser door gasket falling off, also found unit not pumping water, replaced dispenser and pump and motor and both tested good, unit fills, pumps and drains , no leaks on site"
WASHER WHIRLPOOL WFW87HEDC0 Arrived on site for f3e1 failure code. Enter diagnostics and completed steps to clear codes.. All operations are normal. All water connections are dry.
DRYER HOTPOINT HTDX100GMWW "Arrived on job for complaints of dryer never stoping. Found timer motor not advancing and knob damaged. Replaced timer and knob tested functionality,all operation normal. Recommend customer gets vent cleaning service for better air flow."
COMPACTOR KITCHENAID KUCS02FRSS0 "Arrived onsite for customer complaint of trash compactor makes noises when coming up. Tested unit and found power nuts for shaft loose. R/S for Wednesday 2/27. Customer paid in full today.; ordrng 2 WP9870163 (nut-power)s"
OVEN MAYTAG MEW6527DDS18 "Arrived on job to install control panel. Installed panel, ran test all operation normal
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "arrived on site to install previously diagnosed and ordered parts. I removed the back panel and sealed the drain tube with manufacturers approved silicone. I removed and replaced the RC Evap fan/harness and tested the unit. Unit began to cool immediately and checked good in diagnostics. No water leaks observed during service, job completed."
ICE MACHINE KITCHENAID KUID508ESS2 "arrived on site to inspect ice machine with no power. Upon further inspection, I found water in the tub of the unit and no power to the unit. I found the external pump was bad. I removed and replaced the pump and tested and it operated as designed. No water leaks observed during service, job completed."
DRYER MAYTAG MEDE300VF0 Arrived on site to diagnose a dryer that is not operating. Found main control board shorted out. Replaced control board and tested unit. Found all is functioning properly at this time.
REFRIGERATOR AMANA DRS2663BW Arrived on site to replace compressor for refrigerator. While prepping unit to replace compressor noted extreme presence of corrosion on drain pan refrigerant line As well as water beating in the evaporator drain pan as well. Unit is leaking Freon and both The evaporator and drain pan heater lines will need to be replaced to correct leak. Compressor will need to be replaced as well due to contaminated system.Lastly noted 5/16 to 5/16 water connector by freezer door leaking as well. Connector will need to be replaced to correct water leak. Office will need to have repairs authorized and schedule return date for three hour job.; ordrng 1 12001940 (evaporator) and 1 12588701Q (tube) and 1 CNOTES (AUTHO NEEDED) and 1 CNOTES (3 HOUR JOB) and 1 WP2300868 (fitting)
OVEN WHIRLPOOL RBD275PDB6 Arrived on site or no operation. Found that the control panel fuse has failed. O; ordrng 1 WP4451042 (fuse-thrml)
MICROWAVE WHIRLPOOL WMH31017HZ2 "arrived on site to inspect microwave not mounted properly. I found that the unit was not mounted correctly as when I opened and closed the door, the unit would move around in its place and was not level. I found that the mounting bolts were loose and not completely secured. I backed the mounting bolts out then retightened them securing the unit on the wall and leveling the unit. Unit operates as designed. Job completed."
OVEN WHIRLPOOL RBS305PVB02 "Arrived on site and set unit to preheat and found blower fan is noisy and oven is not heating. Replaced blower fan and TOD and all function has returned to oven. Took one picture of element heating, job complete"
DRYER WHIRLPOOL WGD94HEXW0 Arrived onsite for the dryer with a water leak. I found the Y fitting leaking where the 24” hose from the house valve connects because both are corroded. The hose and the splitter need to be replaced. Ordering hose kit. RS for Wed 2/27 per ms RS for Mon 3/11.; ordrng 1 W10044609A (HOSE KIT FOR STEAM DRYER)
MICROWAVE MAYTAG MMV1174FZ2 "arrived on site to inspect microwave installation. Upon further inspection, I found that the mo ting bolts were too short to install the unit. Customer provided longer bolts. I re-installed the unit and tested and it operated as designed. I had the customer sign a Waiver of Damages from Moving the unit as well. Job completed."
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived onsite for customer complaint of ice maker on 5 door refrigerator not dispensing ice. When arrived,found icemaker dispenses as intended. No other issues found. All water connections were dry at time of service."
DISHWASHER WHIRLPOOL WDF760SADB2 "Arrived on site for no power . Found power at junction box on tub and going to control . Also rinse aid door has broken off . Ordering control , dispenser ,autho and UI control to have on hand Incase needed . Nonwater leaks detected at time of service . Please call to set return . ; ordrng 1 AUTHO and 1 W10847890 (housing-ui) and 1 W10854220 (cntrl-elec) and 1 W10861000 (dispenser)"
WASHER AMANA NTW4600YQ0 "Arrived on site for washer lid light flashing. Performed diagnostics mode and checked fault codes. Found fault code F5-E2 lid lock fault. Tested lid lock lock and found mechanical failure with lock. Removed failed lock and installed new. Tested unit in automatic test cycle. Monitored test cycle. All tested good, no water leaks present."
WASHER WHIRLPOOL WFC7500VW2 Arrived onsite for the washer to replace the previous diagnosed parts. I replaced the CCU and tested the unit. The unit reached max spin speed in the auto diagnostics test. I ran the drain/spin cycle to test the unit. The unit worked as designed. Call complete.
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site for the unit keeps tripping the breaker. Customer advised a electrician has already replaced the breaker. Gain access to the junction box under the unit found the ground wire was not secured. Secure the ground wire and test the unit. Unit working properly and the office will call tri supply to get proof of purchase SP. All water connections were dry at time of service.
DISHWASHER WHIRLPOOL WDT970SAHZ0 "arrived on site to inspect dishwasher leaking water. I placed the unit in diagnostics and tested and removed the toe plate and found that the unit is leaking from the back right side. I pull3d the insulation up at the back right corner and found the unit dripping water from the right bottom corner of the unit. I inspected the inside of the unit and found the upper right corner of the unit was badly dented at the seem which is where the leak is coming from. I was unable to pull the unit out as one of the mounting screws was stripped and I could not get to it. I am ordering a tub, CNOTE-2 HR JOB, 2 mounting brackets and 4 screws. I scheduled return service for 02/28/19. No water leaks observed at the end of service. I advised the customer to not use the unit until after the repairs as the unit will continue to leak if used. ; ordrng 1 CNOTE (2 HR JOB) and 4 WP308685 (screw)s and 2 WP8269145 (brckt-mtg)s and 1 WPW10681506 (tub-dishwr)"
WASHER ROPER RTW4516FW2 Arrived to inspect washer not washing. Confirmed the complaint and removed and replaced the latch. Reassembled the unit and unit tested as designed.All water lines were dry at the time of service.JOB COMPLETE
DRYER MAYTAG MEDX655DW1 "Arrived on site for long dry times .checked heater thermosats, fuses . Blower wheel . All checked good . Did find vent hose tangled and one of the leg wires on block not tightened down completely . Straightened hose and tightened terminal block wires down . No lint build up at time of service . Job complete ."
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site for no ice,water dispenser issue and freezing in fresh food. Found diffuser door rubbing on housing causing door to warp and not close correctly causing fresh food to freeze. Found broken wires at wire harness to freezer door diagnosed unit will need freezer door and harness. 9/04/2018 closing date per Tiffany at partner team. ; ordrng 1 LW11037733 (FZR DOOR)"
MICROWAVE WHIRLPOOL WMH32519HZ3 Arrived on site and inspected unit. I found that the front vent was loose. Removed and reinstalled properly. Unit tests good. Job complete
REFRIGERATOR MAYTAG MRT118FFFE01 "Arrived onsite for customer complaint of top mount refrigerator not cooling either section. When arrived, found compressor knocking. Removed evaporator cover and found ice block on capillary tube by evaporator. Ordering compressor and air tower. Compressor is cover under 10 year warranty. R/V for Thursday 2/28. Unit unplugged at this time.; ordrng 1 CNOTE (2HR JOB) and 1 TJ90SF8404 (PROCESS STUB) and 1 W10919804 (duct-air) and 1 W11092625 (compressor) and 1 WPW10143759 (DYE DRIER)"
OVEN WHIRLPOOL WOS51EC0AS03 Arrived on site for a broken door glass. Found that the inner window package shattered while baking potatoes removed everyplace inner window pack
WASHER MAYTAG MVWB835DC3 "Arrived on to install console. Console installed,tested operation all operation normal."
REFRIGERATOR KITCHENAID KRFC704FBS01 Arrived on job for complaints of temperature too warm in refrigerator ran diagnostics test 57 and fan not working. Cover sent not correct.; ordrng 1 W11177683 (COVER)
OVEN KITCHENAID KEBS107SSS04 Arrived on site and installed new thermal fuse. Tested unit for proper operation and found unit now heating properly. Job complete
DISHWASHER KITCHENAID KUDS02FSPA3 "arrived on site and inspected dishwasher and found door has lifted off of left mounting peg on tub. Re-seated door and it is now Street, level and closing properly. No water leaks from connections at time of service, job complete"
WASHER MAYTAG MVWB835DW3 "On site for the unit is making noise. Customer has a video of the noise and the unit is making a loud metal scraping noise when it’s spinning. Test of the unit in diagnostics and receive no error codes. Found the unit will need a new spin basket, gear case, and will use the rotor and stater on the next visit. As well with the clutch assembly. Will need two hours to complete the repair. All water connections were dry at the time of service. Office will need to reschedule the customer.; ordrng 1 CNOTE (2HRS) and 1 W10811960 (spin basket)"
REFRIGERATOR FRIGIDAIRE LGHB2869TF5 Arrived on site for noise condition. Found temperature in icebox compartment too high for icemaker to cycle. Found small ice piece stopping the icebox compartment fan. Removed ice operations are now normal. Our water connections were dry.
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Arrived on site to diagnose the refrigerator that is not cooling properly. Found a large mass of ice on RC evaporator causing unit not to get airflow through the evaporator. Defrost failures due to shortage control board. Replaced Orion control and tested unit. Found unit functioning properly at this time. No leaks were found at time of service.
WASHER WHIRLPOOL WTW4816FW0 Arrived on job for complaints of not always starting. Found start button not always working. Will need control board on next visit. ; saved tckt
WASHER MAYTAG MVWX655DW1 "Arrived onsite for the washer not spinning the clothes out. I tested the washer in auto diagnostics and the unit completed the cycle and worked as designed. I tested the unit in manual and switched between agitate and high speed spin and the unit worked correctly every time. I tested the door lock multiple times in manual and it locked and unlocked correctly with no issues. I checked stored error codes and did find an F3E1, F8E1, & F8E6. I also found the leveling legs screwed all the way in the chassis. I adjusted the leveling legs out for max height. I pulled about a foot of the drain hose out of the drain pipe and tie wrapped it to secure it. I found the pressure hose in good condition. I went over detergent use and amounts with the customer and explained about cleaning the washer. There were no water leaks present at the time of service. Call complete."
DRYER AMANA NED4655EW1 Arrived on site to diagnose a dryer is not heating. Tested unit and found 120 V on each leg of power but only one volt when checked together. Homeowner has a bad breaker and will need an electrician to complete the repair. No further repairs to be done by Appliance Express at this time.
WASHER WHIRLPOOL WTW8900BC0 "Arrived on site to diagnose a washing machine that is spinning loudly and has a lid that is dropping abnormally. Found left side hinge broken and screw stripped out inside of hinge causing hinge not to be able to be removed from lid assembly. Also noted failed bearing in unit and lid separating due to hinge failure. Lid, hinges, and bearing will all need to be replaced to complete repairs. Others will need to have autho provided by extended warranty and set return appointment for 2 hours.; ordrng 1 CNOTES (NEEDS AUTHO AND 2 HOUR JOB.) and 1 W10842412 (lid)"
OVEN WHIRLPOOL WFG540H0ES1 "Arrived on site for oven temperature to hot and front left burner not igniting. Rest calibration back to 0. Performed temperature test on bake mode at 350°. Tested front burners, found cap it wrapped on both front burners and front left burner head. Replaced caps and burner and tested all burners, all tested good. Found average temperature in oven at 347°. Spoke with customer user care guide. All tested good."
OVEN WHIRLPOOL WOS51EC0AS04 Arrived on site for the unit is not heating properly. Tested the unit at 350° and found the actual temperature is at 320°. Calibrated the unit 30° more and the unit is working properly.
REFRIGERATOR WHIRLPOOL WRF535SWHV00 Arrived on site to diagnose a refrigerator that is making unusual noises. Tested unit and found air damper running very loudly indicating damper failure. Replaced air damper and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
DRYER ROPER RED4516FW0 "Arrived to inspect dryer not working. Checked voltage at the unit and got L1/L2 .5 L1/N OL and L2/N OL.Customer advised there is a shared 240 that runs underneath the residence. Problem is not with the dryer, it’s with the electrical outlet.JOB COMPLETE"
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Arrived on site for doorhandle issues. Found that the top set screw hole in the right handle was split and could not be tightened. Replaced handle. All water connections are dry.
WASHER AMANA NTW4516FW1 "Arrived on site for “noisy operation” complaint. Per my previous diagnosis, removed and replaced control, temperature selector switch, pulley shield and inlet valve. Tested and calibrated unit. Unit is performing as designed. Spoke with customer, as I could(non English speaker), about roach infestation. Tried to make her aware that further repairs will not be made in the future, if infestation is not addressed."
DRYER WHIRLPOOL WED4815EW1 Arrived onsite for customer complaint of dryer not heating. Removed back panel to check continuity on element. Found no continuity on element and cutoff. Removed and replace element and cutoff. Reassembled. Tested unit. Unit now tumble and heats as intended. Dryer vent and lint trap was clean of lint at time of service.
REFRIGERATOR WHIRLPOOL WRS315SDHB00 "Arrived on site for refrigerator with low ice production. Measured temperature in FC at 3° and RC at 35°. Advanced ice maker cycle. Checked door switch to see if full engaging. Called tech support and spoke with TJ he stated unit is operating as designed (SR# 7724264277). According to tech support unit tested good, no water leaks present."
RANGE KITCHENAID KEBC107KSS0 Arrived onsite for the oven to replace the previous diagnosed parts. I replaced the main control and the touch membrane would not respond on and button. After a few minutes the F2E1 error appeared showing the control does not recognize the keypad. I explained to the customer that the keypad was discontinued and that we could not get it. Call complete.
DRYER WHIRLPOOL MED3500FW1 Arrived on site and tested operation. I found the unit heats up really fast but cools down slowly. Tested air flow at unit and found to be good. Check for air flow at exterior vents and found no air flow. Instructed customer that she would need to have the vent cleaned to outside to ensure proper air flow. Unit working as designed. Job complete
REFRIGERATOR WHIRLPOOL WRS588FIHB00 "Arrived on site and inspected refrigerator and frost along the interior of the freezer surface, Took pictures. Removed rear panels from freezer and found air path to diffuser is frozen over, took pictures. Spoke with tech line and they recommended adding silicon in between freezer liner and outer cabinet to prevent any air gaps. Also replaced broken diffuser, requested that customer continue to monitor refrigerator for correct operation, job complete7724264470"
OVEN WHIRLPOOL WFG525S0HS1 "arrived on site to inspect oven bottom panel. Upon further inspection, I found some damage to the center of the bottom panel. I appears that the panel paint had bubbled. Also found some black colored paint residue towards the back of the bottom panel. I removed and replaced the bottom panel and tested the unit. Operation was good. No gas leaks detected during service, job completed."
WASHER WHIRLPOOL WFW95HEDW0 "Arrived onsite for customer complaint of front load washer not starting. Attempted to run diagnostics and found control not responding. Removed and replaced control. Reassembled and tested unit. Unit now locks,fills,washes,drain and spins as intended. No other issues found. All water connections were dry at time of service."
DISHWASHER KITCHENAID KDTE304DSS0 Arrived on job for complaints of leaks found the sump leaks at diverter motor. Customer only wants RJ or LC for return. ; ordrng 1 WPW10455261 (pump&motor)
RANGE WHIRLPOOL WEE510S0FS2 Arrived to inspect range with variable temperatures. Confirmed the complaint and removed and replaced the oven temperature sensor. Reassembled and unit tested as designed. JOB COMPLETE.
OVEN WHIRLPOOL WOD97EC0HZ00 "A river back on sote for low fan speed, spoke with tl and they recommend replacing lower blower motor, replaced blower and tested good, unit heated to 350 upper and lower with no issues."
REFRIGERATOR GE PSS26MSWASS "Arrived on site for no water. Tested dispenser no water found obstruction in water line,removed obstruction,tested water dispenser unit working as designed."
DRYER KENMORE 110.8658111 Arrived onsite for the dryer that starts but shuts off after a couple of minutes. I found a drum roller broken and the heater burned out. Need to replace the heater and install a rebuild kit.
DISHWASHER WHIRLPOOL WDF331PAHS0 "Arrived on site to test unit for unit not washing. Test unit and found unit not getting any water in. Found valve turned off, opened water valve to allow water to unit and unit getting filled and wash motor coming on. Unit draining correctly no leaks present at this time Job complete"
DRYER AMANA NED4655EW1 Arrived on site and tested operation. I found the unit making a very loud growling noise and then cuts off after a few seconds. Inspected blower housing and found that the blower has come off of the motor. Reinstalled and tested only to find the same result. Unit will need new motor and blower to repair ; ordrng 1 279827 (motor!dryer) and 1 WP694089 (wheel)
WASHER WHIRLPOOL WFW8640bw0 "Arrived on site for customer complaint of bellow spring that fell off, I put bellow spring back on, unit tested good. Collected service fee on cc."
WASHER WHIRLPOOL WTW8040DW4 "Arrived to inspect washer tripping the GFCI breaker in the kitchen. Ran diagnostics on the washer and got F3E2 error code. I removed the water inlet hoses and discovered debris in the hoses. I cleared the debris and retested the unit and got NO error codes.I called whirlpool tech line and spoke with Rich, about the tripping issue. Rich advised the unit was somehow wired into the GFCI circuit and needed to be plugged into a properly grounded standard plug. (SR # 7724249151)Spoke with customer and INSTRUCTED her about the GFCI plug and advised her on a solution.Customer advised they just purchased the unit on 1/22/19."
DISHWASHER KITCHENAID KDPE334GPS0 "Arrived on site for customer complaint of fan motor staying on after unit was finished with the cycle. I replaced vent and control, unit tested good."
ICE MACHINE KITCHENAID KUIC18PNTS1 Arrived on site and installed new cutter grid. Tested operation and unit making ice properly. Job complete
DRYER MAYTAG MED5500FW0 "Arrived on job for complaints of not drying. Ran diagnostics and no codes found. Heater is on and working properly. Found no air flow leaving unit, recommend customer gets vent cleaning service."
OVEN WHIRLPOOL WFE550S0HZ0 Arrived on site and tested operation. I found light not working due to bulb has failed. Preheated oven to 400 degrees and tested temps. I found unit averaging 392. Calibrated up 10 degrees and tested and found unit averaging 402. Unit tests good. Job complete
WASHER WHIRLPOOL WTW4816FW2 Arrived on site disaster leaking. Ran diagnostics couldn’t duplicate leaks . No error codes . Also a Manuel fill let tub for 3/4 of ways . With console back off . No water leaks detected . No issues with drain stand during drain .all checked good on hose connections as well . Ran another test cycle . No water leaks detected . Did notice a lot of powdered soap . Tenet may be using wrong type of soap. Looked but couldn’t find soap they are using .job complete .
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site for no cool in fresh food. Found freezer drain frozen over causing ice build up to block return vent. Unable to remove bottom drawer due to bucket incased in ice. Customer will need to defrost refrigerator 24 hrs with freezer door left open and towel on floor,informed customer on defrost procedure."
DISHWASHER WHIRLPOOL WDT780SAEM1 Arrived on site to diagnose a dishwasher that is not cleaning. Tested unit and found circulation motor shorted out. Replaced pump and motor assembly. Tested unit and found all is functioning properly at this time. No leaks were found after services were performed.
REFRIGERATOR ELECTROLUX EI32AR65JS1 "Arrived onsite to install new compressor to refrigerator from my prior visit’s diagnosis. Removed faulty compressor. Installed new compressor,process stub and drier using braising methods. Vacuumed unit down to -25psi. Charged unit with 3.50oz of R134a refrigerant. Powered up unit. Saw good frost pattern beginning to form. No other issues found. No water source connected to unit at time of service."