We serviced a
MAYTAG DRYER
Model MED9700SQ0
Near Killeen, TX 76542
Sterling
Job Details: 04/01/2024
"On arrival verified complaint of unit not running. Unit powers on but just sits there. Spun drum by hand and found belt disconnected or broken. Replaced repair kit and ran unit, unit now heats and runs. Unit is now working. Job complete."
We serviced a
WHIRLPOOL DRYER
Model wed4850hw0
Near Manor, TX 78653
Scott
Job Details: 04/01/2024
Apt 7106Arrived on site for dryer tumbling but not heating . Found high limit had failed . Replaced thermostat with truck stock ( part 279816 cutoff kit ) . Unit is now heating properly . Did recommended cleaning vents to exterior with maintenance dept. job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Pflugerville, TX 78660
Scott
Job Details: 04/01/2024
Arrived on site for temp issues . Customer isnt having temp issues . Unit is not dispensing any water . Valve is coming on but just making loud thunk. Dispenser line is not frozen . Ordering valve . No water leaks detected at time of service. Call to set return . ; ordrng 1 W11645245 (Valve) and 1 W11162041 (Filter housing)
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Austin, TX 78748
Tim M
Job Details: 04/01/2024
"Arrived on site to test unit for broken door switch. Tested unit found door switch is not the issue. Door itself is not shutting all the way and staying shut. Will need to order door hinge assembly and inner door hinge as precautionary. Ordering parts, rescheduled for 04/12.; ordrng 2 W11568982 (Inner door hinge)s and 2 W11116025 (Door hinge assembly)s"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Round Rock, TX 78665
Wesley
Job Details: 04/01/2024
Arrived onsite for no wash function and found bad motor. Replaced sump and motor. Unit is now operating as designed.d all checks good.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Cedar Creek, TX 78612
Joe Z
Job Details: 04/01/2024
"Arrived on site for makes lots of noise during spin . Upon arrival, customer played video of sound. I Ran a rinse and spin cycle to duplicate the sound. . Unit begins to fill then agitates correctly. Unit begins spinning correctly. Unit begins spinning at at higher speed correctly. During highest spin, beginning to hear a squeaking noise coming from bottom of unit. Remove rotor and inspected lower components. Found the slider has failed. Replaced slider and test unit. Noise issues still occur. Need to replace gearcase and clutch. During disassembly. The wash plate is seized on to the shaft. Had to break wash plate. Then could not remove basket from shaft. Had to use numerous ways to finally get basket off. Replaced gearcase , and clutch. During installation of basket, the basket will not slide on to new shaft tried my attempts. Contacted SW for assistance. Recommend replacement of new basket. Ordering basket and returning with another gearcase. Was not able to reinstall all parts. Parts including new wash plate were left in basket. Office to reschedule ; ordrng 1 W10811960 (Basket) and 1 W11393685 (Gearcase.)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near Austin, TX 78722
Ryan B
Job Details: 04/01/2024
"Arrived on site to replace led modules due to service pointer matching serial number. Replaced Fay,Ty lights and made sure unit was operating as designed. No leaks present at this time. Job complete."
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Austin, TX 78741
Ryan B
Job Details: 04/01/2024
"Arrived on site to inspect unit for sound issues. Replaced motor, and blower wheel, new blower wheel kept falling off. Called tech line per tech line the blower wheel has been having issues with over half of the ones released, recommended getting blower wheel from Plainfield. SR#7738793870; ordrng 1 Wp697772 (Blower wheel) and 1 Motor (W11364931)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ4
Near Smithville, TX 78957
Joe Z
Job Details: 04/01/2024
"Arrived on site for light not operating. Upon arrival, found light operates just does not turn off. Need to replace control. Replaced control and test unit. Unit is now operating as designed Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Austin, TX 78747
Ryan B
Job Details: 04/01/2024
Arrived on site to inspect unit for gas smell during preheat. Upon closer inspection found both sides of bake burner igniting. Customer stated gas smell only present during middle of preheat. Preheated unit found smell dissipated after 250. Confirmed element is cycling on and off properly. Che led gas line and connections to confirm no leaks present with bubble solutions. No leaks present at this time. Unit is running as intended. Job complete
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Austin, TX 78717
Paul
Job Details: 04/01/2024
Arrived onsite for a no heat dryer. I found the heating element open. I found the chassis full of lint. I vacuumed the chassis and replaced the element. I tested the dryer and found it working as designed. Call complete.
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Copperas Cove, TX 76522
Sterling
Job Details: 04/01/2024
"On arrival verified complaint of noise. Noise is blower wheel or rollers. Also found ui damaged from steam. Steam is from unit not venting. Ran vent test and it doesnt activate the meter. Really bad vent. Recommend ui, blower, and repair kit. Rescheduled for 4/9; ordrng 1 W11384512 (Ui)"
We serviced a
KITCHENAID COOKTOP
Model KCGD506GSS05
Near Austin, TX 78729
Paul
Job Details: 03/28/2024
Arrived onsite for a cooktop that a piece under the knob is loose. I found the bezel under the front center knob had come loose. I cleaned the cooktop surface and attached a new bezel on it. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300EBS05
Near Austin, TX 78703
Luis
Job Details: 03/28/2024
"Arrived on site for a defective compressor. Removed defective compressor,installed a new compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Burnet, TX 78611
Gerry C
Job Details: 03/28/2024
"WTW5057LW0 Arrived to inspect non-operation. The customer advised after starting a cycle the machine would just advance to cycle completion. I found no stored errors and within service test mode, rotation was in a single direction only and thee was no spin. Inspection of the motor area revealed the harness had failed at the capacitor. I was able to repair the issue and the. Recalibrate and test. All functions resumed and the washer operated as designed. No leaks observed during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM12
Near Canyon Lake, TX 78132
Andrew
Job Details: 03/28/2024
Arrived on site to test unit for doors not level and sliding out when opening doors. Leveled unit and adjusted doors to height level. Recommend placing nonslip pads by front two wheels to prevent unit from being able to slide on tile. Unit working as designed. Advised customer to contact whirlpool for missing shelves. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Andice, TX 78628
Maurice R
Job Details: 03/28/2024
"Arrived onsite for oven door glass shattered. On inspection the inner glass was shattered and all the place. The Freon glass was barely hang on, removed the door took it apart and cleaned all the glass out of the door and the oven. Will return with the inner glass. ; schdld next appmnt for 3/29 FRI PM"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Hutto, TX 78634
Wesley
Job Details: 03/28/2024
Arrived onsite for condensation concern. Adjusted mullion statuses to %100 operation in diagnostics. Advised that a little moisture on top of the freezer seal is normal as that is the transfer point when the seal is working properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF332PAMS0
Near Canyon Lake, TX 78130
Andrew
Job Details: 03/28/2024
Arrived on site to test unit for leaking. Ran multiple diagnostics with no signs of leaking. Unit is currently working as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Cedar Park, TX 78613
Miguel
Job Details: 03/28/2024
"Arrived,on site for icemaker not working. Unit was not working for 2 weeks but started making ice last night. Bucket does not come out for inspection. Found door gasket is torn. Will need to thaw refrigerator so bucket can be replaced along with gasket. Will bring new valve and icemaker as well.reset for thurs. Advised to thaw night before. ; ordrng 1 W11185686 (Ice bucket) and 1 W10830274 (Gasket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FFDM04
Near Austin, TX 78753
Joe Z
Job Details: 03/28/2024
Arrived on site to replace rc door. Replaced door. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD708MPS00
Near Austin, TX 78731
Paul
Job Details: 03/28/2024
Arrived onsite for a refrigerator that is not dispensing ice again. I found the auger motor turning the shaft but the auger in the bucket wasnt moving. I tried another shaft but had the same results. After further inspection I found the door over foamed causing the motor housing to push out of the door. I took photos and sent them to Andrew with techline SR# 7738776592. The door will need to be replaced. Ordering W11633382 door. Office to RS.; ordrng 1 W11633382 (Door)
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Leander, TX 78641
Miguel
Job Details: 03/28/2024
Arrived on site for dryer not turning on. Confirmed voltage to dryer is good. Control board has normal flash. Removed control panel. Verified 12 v from rd-bk. Reconnected and got F6E1. Replaced control panel. Verified operation. Call complete. 1 year warranty.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ10
Near Canyon Lake, TX 78132
Andrew
Job Details: 03/28/2024
Arrived on site to test unit for acting erratic and not cooling properly. Found UI is acting erratic by not responding and causing lights to flicker when options are being selected. Also found compressor barely running and pulling .3 amps. Recommend compressor and UI replacement. Needing 2hrs in return visit. Unit is r600a. Office to reschedule. ; ordrng 1 W11686820 (Compressor) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve)
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JB0
Near Austin, TX 78724
Scott
Job Details: 03/28/2024
Arrived on site for front left dual burner not heating . Found element had shorted and shorted switch out as well. Replaced element and switch . Checked all burners . All checked normal. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Austin, TX 78749
Ryan B
Job Details: 03/28/2024
"Arrived on site to inspect unit for not dispensing ice, upon closer inspection found auger motor was cross threaded. Replaced divider, auger motor, and impeller. Tested unit unit, is running as intended. No leaks present at this time. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC2
Near Austin, TX 78749
Ryan B
Job Details: 03/28/2024
Arron site to inspect unit for not agitating. Upon closer inspection found gear case and surrounding components severely encased in soap or some other contaminates. Replaced stator clutch and gear case due to signs of failing. Ran diagnostic cycle and notice basket jumping significantly found holes not punched through. Will order new tub and return. W11178227 Office to reschedule. ; ordrng 1 W11178227 (Tub)
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Pflugerville, TX 78660
Matthew
Job Details: 03/28/2024
Arrived on site for unit needing blower wheel and motor replacement. Disassembled and replaced motor and blower. While reassembling noticed belt was worn down. Used truck stock belt 661570V to replace. Reassembled and tested. Unit is functioning properly. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Kyle, TX 78640
Leonardo
Job Details: 03/28/2024
Arrived on site to test unit for unit not drying. Test unit and found unit drying correctly. Advised customer to use rinse aid. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Burnet, TX 78611
Gerry C
Job Details: 03/28/2024
"KRFC704FPS06 Arrived to inspect temperature issues. Initially, the unit appeared to mimic the prior machine that was replaced, with massive temperature swings. After it fully cooled and settled for several days, the customer advised it did appear to be operating near normal. The installation required significant adjustment as the top of the machine was approximately one inch forward from the bottom and the doors were not aligned. The FC measured -10 and the RC was 34. The FC was set at 0 and the RC was at set at 33. The following six hour temperatures were stored: Max 23-75, 24-75, 25-75, 26-73. Average 28-33, 29-2, 30-32, 31-20. Minimum 33-32, 34- -14, 35-27, 36- -9. The sealed system was working as designed and all fans were operable. I contacted the MFG tech assist line and reported my findings. Tech Butch, file #7738778364. The tech recommended continual operation and for the customer to contact if there are further issues. No leaks observed during service."
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Canyon Lake, TX 78132
Andrew
Job Details: 03/28/2024
Arrived on site to test unit for simmer flames too low. Adjusted flames to recommended. Unit now working as designed. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Temple, TX 76502
Sterling
Job Details: 03/28/2024
On arrival verified complaint of lights are dim and flashing. Found drawer ui is wet and harness is damaged in door and in the rail. Advised customer of the disclaimer for 5 doors. Unit will need to have door replaced and harness as well as led light kit. Further diag will need to be done once that is finished. Office to reschedule ; ordrng 1 W10815668 (RC left drawer door)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF332PAMS0
Near Austin, TX 78749
Ryan B
Job Details: 03/28/2024
Arrived on site to inspect unit for not draining completely. Upon closer inspection found the actual complain is water comes into unit while not running and makes the unit smell. Will need to order valve and return W11684258. Rescheduled for 4/5/24; ordrng 1 W11684258 (Valve)
We serviced a
JENN-AIR MICROWAVE
Model JMW2430LL03
Near Kingsland, TX 78639
Gerry C
Job Details: 03/28/2024
JMW2430LL03 Arrived to inspect door issue. I found the inner glass had shattered and I removed and replaced. The unit operated as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM12
Near Elgin, TX 78621
Joe Z
Job Details: 03/28/2024
"Arrived on site for scratched door. Upon arrival,inspected unit and top right of side of RC door is scratched. Need to replace door. Ordering badge and door. Office to reschedule ; ordrng 1 W10884773 (Badge) and 1 W11258450 (RC door)"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near San Marcos, TX 78666
Tim M
Job Details: 03/28/2024
"Arrived on site to test unit for noise during spin. Upon taking unit apart and inspecting, found a strip of metal from clothing under garment in between tub and basket. Removed and tested, unit is now running as designed, job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Austin, TX 78758
Scott
Job Details: 03/28/2024
"Arrived on site ,replaced sump and motor . Ran diagnostics. All checked normal. No water leaks detected at time of service . Job complete"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW06
Near Kingsland, TX 78639
Gerry C
Job Details: 03/28/2024
"WZF34X20DW06 Arrived to inspect cooling issue. I found very little heat at the high side discharge and the evaporator was only just below surrounding temperatures. The lower unit area showed no signs of UV dye, but the front left of the machine had an oily spot on the air guid under the condenser. Upon closer inspection, dye was found and I disassembled. There was a clear rupture at the top rung and I repaired the area. Vacuuming and holding at 380 microns, I charged with the MFG calculated refrigerant charge and tested. Cooling resumed and the unit operated as designed. No water connections present."
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Waco, TX 76710
Jonathan M
Job Details: 03/28/2024
Arrived on site for a dryer that has a broken part. Inspected unit and work area. I found the door switch broken. When I hadnt replaced the door switch and test at the unit. The unit is working and operating as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near Leander, TX 78641
Miguel
Job Details: 03/28/2024
Arrived on site for dishwasher not cleaning. Entered diagnostics. Found f4e3. Confirmed wash motor is not turning. Replaced motor assembly. Verified operation. No leaks. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Hillsboro, TX 76645
Jonathan M
Job Details: 03/28/2024
"Arrived on site for a refrigerator that is not dispensing crushed ice. Inspected unit and work area. The customer advised that the unit does dispense both crushed and cubed ice, but that when she is dispensing cube dice, she still gets ice shavings in her cup. I tested both crushed and cubed ice dispensing, and found the unit working and operating as designed. I checked the ice bin and found the top layer of ice was perfect but she was having some ice clumping toward the bottom of her ice container. I asked the customer if they use a lot of ice and she advised that she does on certain days but doesnt for the rest of the week. I explain to the customer that if she is not using ice consistently, she will have ice that will clump due to her, going in and out of the freezer and causing the ice to sweat and refreeze. I advise this will cause clumping of her ice and that if shes not using, a whole bucket of ice a week, she may end up having this issue from time to time. I did advise us as normal operation and the unit is working an operating as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Buda, TX 78610
Luis
Job Details: 03/28/2024
"Arrived on site for water leaking. Tested icemaker during fill found water leaking between fill tube and extension,added sealer around extension and fill tube,ran fill test passed no leaks"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS2
Near Georgetown, TX 78633
David Z
Job Details: 03/28/2024
"Arrived on site to diagnose dishwasher not running. Checked errors and foubd F9E2, F8E4, F8E1. Found float switch tripped due to suds in tray. Found excessive suds in the tub, customer likely had contaminated unit with dawn. They are also now on a water softener. Advised to change to liquid to reduce soap amounts, since the pods they used looked large and may be oversudsing. Checked for leaks and found none present. Cleared out bubbles. Unit now working properly. Repair completed."
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near Round Rock, TX 78665
Wesley
Job Details: 03/28/2024
Arrived onsite and found unit operating with failed draining function f901. Was able to clear the drain trap to repair. All checks good. Unit is now operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WET4027HW2
Near Pflugerville, TX 78660
Wesley
Job Details: 03/28/2024
Arrived onsite and tested function for off balance complaints and found everything is in good working order. Advised on loading to correct. All checks good.
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Uhland, TX 78640
Tim M
Job Details: 03/28/2024
"Arrived on site to test unit for noise during spin. Tested unit found that unit will need a gearcase replacement and actuator, belt, and splutch as precautionary. Replaced parts and tested, unit is now running as designed, no leaks detected, job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Austin, TX 78750
Paul
Job Details: 03/28/2024
"Arrived onsite for a refrigerator not cooling at all and nothing will turn on. I inspected the deli control and found the power harness corroded up and the pin on the control for the black wire broken off in the molex connector. I disconnected the harness and still had nothing turning on. I accessed the power supply and the main control and didnt have voltage to either one. I used my voltage pin to test the power cord and when I touched the cord the refrigerator powered up. I found the plug partially pulled out of the outlet and it would not push in the outlet correctly. I explained to the customer that the outlet will need to be replaced along with the deli control and the deli door. Ordering W10815669 door, parts authorization, and marking the deli control as UORV. Office to RS.; ordrng 1 W10815669 (Door) and 1 Partsauthorization (Parts authorization)"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Austin, TX 78754
Matthew
Job Details: 03/28/2024
"Arrived on site to replace faulty basket in suspension. Upon arrival started disassembly and found many more issues with the unit. The wash plate is seized to the gear case shaft, the belt has been shredded on the cam and belt guard and the cabinet itself is damaged underneath not allowing the cabinet to sit flush. Will need to order Wash plate, gearcase, hub, belt and cabinet with feet. Requesting 2 hr. Office to reschedule ; ordrng 1 W10596395 (Cabinet) and 1 W11213957 (Feet) and 1 W10919191 (Washplate) and 1 W10528947 (Hub) and 1 W11611297 (Belt) and 1 W11409708 (Guard) and 1 W11454372 (Gearcase) and 1 2hr (2 hr)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Georgetown, TX 78628
Maurice R
Job Details: 03/28/2024
"Arrived onsite for MW light not working. On inspection found error F6E8. Was installing bulb when the bulb broke, ordering new bulb and ui for unit. ; ordrng 1 W11600634 (Ui) and 1 W10886919 (Bulb)"
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Austin, TX 78729
Paul
Job Details: 03/28/2024
Arrived onsite for a washer to replace the previous diagnosed parts. I replaced the cam and the actuator. I tested the washer and it completed the service cycle working as designed. I also corrected the cold water line at the valve. I found it dripping very slowly because it was cross threaded when the hoses were installed. There were no other water leaks present at the time of service. Call complete.
We serviced a
MAYTAG DRYER
Model MED6500MBK0
Near Austin, TX 78731
Scott
Job Details: 03/28/2024
Arrived on site replaced sensor and control . Ran diagnostics all checked normal. No water leaks detected at time of service . Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Temple, TX 76502
Sterling
Job Details: 03/28/2024
On arrival verified complaint of unit missing a part. Found red retainer for third rack is busted. Ordering 1x W11573754. Rescheduled for 4/4; schdld next appmnt for 4/4 THU !
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS0
Near Elgin, TX 78621
Joe Z
Job Details: 03/28/2024
"Arrived on site for vibration noise. Upon arrival test unit and found unit is too close, tightly fit to right side of cabinet and makes the noise. The noise goes away if microwave outer wrap is slightly gapped manually. Spoke with the build and will have unit mounted/ installed correctly. Unit is operating as designed. Job complete"
We serviced a
WHIRLPOOL OVEN
Model WOES3030LS01
Near Liberty Hill, TX 78642
Maurice R
Job Details: 03/28/2024
Arrived onsite for oven door glass broken. On inspection the front glass was shattered and the inner cover was bent by the hinges and missing porcelain. Installed new front glass and the inner cover. The door is operating as designed from the factory.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ06
Near Buda, TX 78610
Luis
Job Details: 03/28/2024
"Arrived on site. Found sediment in system flushed system,removed icemaker cleared and cleaned icemaker ran harvest test passed ran fill test passed clean water entering icemaker and dispensing. Informed customer whirlpool doesnt cover water filters"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near New Braunfels, TX 78132
Andrew
Job Details: 03/28/2024
"Arrived on site to test unit for dispenser broken. Found dispenser door is damaged. Replaced damaged dispenser, unit now working as designed. Found no pinched or clamped lines. No leaks detected at this time. Job complete."
We serviced a
JENN-AIR RANGE
Model JGRP436HL05
Near Buda, TX 78610
Leonardo
Job Details: 03/28/2024
Arrived on site to replace console. Replaced console test unit and unit still giving error code. Called Techline and ran test with Techline and found and control board. Ordering new board rescheduled for Friday 4/5 SR#7738776653; ordrng 1 W11620692 (Control board)
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Austin, TX 78744
Ryan B
Job Details: 03/28/2024
"Arrived on site to inspect unit for not spinning water out of clothes, as well as moving around a lot. Upon closer inspection found sections of tub with holes not punched through and more areas where hole wasnt punched entirely through. Ran diagnostic cycle to confirm all components were activating as designed, unit drained agitated and spun as designed. Before diagnostic cycle leveled and raised legs however in diagnostic cycle it still shook excessively. Will need to order new tub W11513243 and return. Also found belt slipping on splutch assembly. Office to reschedule. ; ordrng 1 W11513243 (Tub)"
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW0
Near Elgin, TX 78621
Joe Z
Job Details: 03/28/2024
"Arrived on site for dented top. Upon arrival, inspected unit and found lid hinge bearings have failed. Need to replace top of unit and hinge bearings Ordering bearings and returning with top; ordrng 2 WP21258 (Bearing)s"
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near New Braunfels, TX 78130
Tim M
Job Details: 03/28/2024
"Arrived on site to test unit for short cycling. Customer stated unit would not be able to be put in cycle and an F2E1 error code would pop up. Other times it would stop mid cycle. Due to error code and intermittent behavior, replaced UI. Tested unit, unit is running as designed. Advised to customer to connect unit to wifi in order to get updates through the app. Also advised to monitor and if issue persists to contact office. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS05
Near Bastrop, TX 78602
Leonardo
Job Details: 03/28/2024
Arrived on site to test unit for oven n out getting to temp. Found average temps to low. Will order both sensor and boards. ; ordrng 1 Wp7430p044-60 (Sensor)
We serviced a
WHIRLPOOL WASHER
Model wtw8127lc1
Near Leander, TX 78641
Miguel
Job Details: 03/28/2024
"Arrived on site for washer with broken agitator. Found washplate broke so it doesnt hold agitator, diagnostics shows f0e3, f7e9, f0e7, f0e5. Passes bounce test. Reset and found all components working. Replaced washplate and agitator. Call complete. Advised customer no to overfill washer."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Round Rock, TX 78681
Miguel
Job Details: 03/28/2024
"Arrived onsite for defective display. Found display is no legible with the digits showing, replaced console. Ran diagnostics. No errors. All components passed test. No leaks. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model Jffcc72ehl03
Near Liberty Hill, TX 78642
Maurice R
Job Details: 03/28/2024
Arrived onsite for refrigerator RC frosting. Customer said he set the defrost to ever 8 hours and it has help with the frosting. I found that the gasket on the right door is torn but not seeing in air gaps. Going to order new gasket and I ordered an another IM for the customer. Im returning a few parts just in case the 8 hour defrost doesnt fix the issue. No water detected during service. ; ordrng 1 W10917313 (Gasket) and 1 W11557002 (Ice maker)
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near New Braunfels, TX 78132
Andrew
Job Details: 03/28/2024
Arrived on site to test unit for leaking. Found element bushing are worn causing leak. Recommend element and sump replacement as leak is directly above and onto wash motor. Scheduled for 04/05. ; ordrng 1 W11537778 (Heater)
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Pflugerville, TX 78660
Wesley
Job Details: 03/28/2024
Arrived onsite for oven not heating and found product outlet miswired all voltage present but wired to wrong prongs. Not neutral. Advised management of findings.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Leander, TX 78641
Miguel
Job Details: 03/28/2024
"Arrived on site for microwave creating moisture or condensation. Customer also says internal microwave wall get very cold if home is cold. Confirmed this condensation occurs. Seems like door is not sealing, ordering door. Advised office will call to,schedule. ; ordrng 1 W11173813 (Door)"
We serviced a
JENN-AIR RANGE
Model JGS1450ML0
Near Georgetown, TX 78633
Lou
Job Details: 03/28/2024
"Arrived on site to inspect range oven not heating and cooktop burner not igniting. Upon further inspection, I tested the cooktop burners and found the front left burner is not igniting properly and causing a large flame when it does ignite. I adjusted the burner head and retested several times and it continues to fail. I removed and replaced the burner head and retested and same results. I adjusted the burner head and retested and it is operating properly. I tested the oven Bake and found the ignitor is not igniting the burner properly. I gained access to the burner and ignitor and retested and found the ignitor has warped slightly and the arc is not making good contact. I am ordering the Bake ignitor and scheduled return service for 04/04/24. No gas leaks detected during service.; ordrng 1 WPW10324262 (Bake ignitor) and 2 W11233072 (Screw)s"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Austin, TX 78703
Scott
Job Details: 03/28/2024
"Arrived on site for agitator broken off ran diagnostics,no error codes . Tightened Down spanner nut . Replaced agitator. Ran calibration and diagnostic wash test . All checked normal. No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM07
Near Georgetown, TX 78628
Lou
Job Details: 03/28/2024
"Arrived on site to inspect refrigerator fresh foods door (RC) damage. Upon further inspection, I found a small dent in the upper middle area of the right RC door (photo). The contractor/builder provided a door and nameplate and I removed and replaced the right RC door and tested operations. Unit is operating as designed and the door is sealing properly. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS10
Near Georgetown, TX 78633
Lou
Job Details: 03/28/2024
"Arrived on site to inspect microwave door damage. Upon further inspection, I found a piece of tape indicating where the damage on the microwave door was located. It was a very small dent (photo). I removed and replaced the door and tested the unit and it is operating as designed. Job completed."
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Georgetown, TX 78633
Lou
Job Details: 03/28/2024
"Arrived on site to inspect dryer damage. Upon further inspection, I found the front panel badly dented just below the vent area (photo). Also found the unit is in a closet, just behind the front door (photo), stacked on top of the washer (photo). I found some small dings in the door panels on the right side of the unit and on the closet door (photos). Also found a dent in the door on the back side where the closet handle has previously hit (photos). All apartment damages done before arrival. I placed my towel on the closet door handle to prevent it from doing further damage to the front door (photo). I slid the unit out just far enough to where I could reach the top panel screws and removed the top panel. I removed the front panel of the dryer and replaced the front panel transferring the door and strike to the new panel, along with the model/serial placard. Placed the unit back into the closet and tested operations. Both units are operating as designed. No water leaks; no, lint observed during service, job completed."
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Kyle, TX 78640
Ryan B
Job Details: 03/28/2024
"Arrived on site to inspect unit for not tumbling but has power. Upon arrival custstated that the unit would stop tumbling during cycle and continue to heat and count the timer down. Found motor getting proper voltage, and no signs of belt slipping on idler. Will need to order motor and return. W11549461 rescheduled for 4/3/24; ordrng 1 W11549461 (Motor)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Waco, TX 76710
Jonathan M
Job Details: 03/28/2024
Arrived on site for a dishwasher. That is good news on the beeping at the customer when they were trying to use it. Inspected unit and work area. The customer advised of the unit does not even fill with water and just makes an alarm sound. I ran the unit through diagnostics and found an F8 E4 (float switch open) errr code. I gained access to the float switch and found water residue inside the float switch area. I remove the water and tested the unit again. Found the unit still showing a float switch open issue. I went ahead replaced the float switch and tested the unit. See you in it began to work and operate as designed with no leaks present during operation. I did notice that the customer has oversuds inside of her dishwasher and did advisor to lessen the amount of soap used to use. The unit is working as design. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM11
Near Nolanville, TX 76559
Sterling
Job Details: 03/28/2024
On arrival verified complaint of no ice. Found ui is dim and ice maker has E2 error. Confirmed ice maker function and fill. Recommend replacing ice maker and ui. Temps are all correct. Rescheduled for 4/4; ordrng 1 W10864261 (UI)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ06
Near San Marcos, TX 78666
Tim M
Job Details: 03/28/2024
"Arrived on site to test unit for not dispensing ice. Inspected unit found door switch was not getting pushed in enough due to the door being too low. Leveled unit, dispenser is now activating. Unit is running as designed, no leaks detected, job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ11
Near Elgin, TX 78621
Joe Z
Job Details: 03/28/2024
"Arrived on site for frost in freezer and gasket not sealing. Upon arrival, found left side of Fc door had about 12 of gasket that is not formed correctly. Formed gasket and door is now sealing correctly. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Elgin, TX 78621
Joe Z
Job Details: 03/28/2024
"Arrived on site for F2-E0 error code. Upon arrival, inspected unit and error code F2-E0 appears on display. F2-E0 does not appear on tech sheet. Power cycled unit and none of the buttons are responding. Need to replace control. Replaced control and test unit. Unit is now operating as designed. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Austin, TX 78744
Scott
Job Details: 03/28/2024
Arrived on site for fridge making high pitch noise . Also complained about moisture building up between doors . No cooling issues found. Compressor is pulling correct amps . Ran temp checks on mullion got avg 34 . Ran compressor with condenser fan disconnected. Got an avg of 80. Called tech line and documented . Tech is passing it to customer service for exchange .Sr 7738776664. No water leaks detected at time of service. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS2
Near Austin, TX 78730
Scott
Job Details: 03/28/2024
Arrived on site for leaking dishwasher . Ran diagnostics and found leaking from the back . Pulled unit out and found large dent at upper corner left side at weld and leaking . Ordering tub . Call to set return ; ordrng 1 W11409866 (Tub)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Elgin, TX 78621
Joe Z
Job Details: 03/28/2024
Arrived on site to install previously ordered part. Replaced damper control. Test unit and is operating as designed. Job complete
We serviced a
KITCHENAID ICE MACHINE
Model KUIX305ESS1
Near New Braunfels, TX 78130
Andrew
Job Details: 03/28/2024
"Arrived on site to test unit for no ice production. Found cutting grid was broken. Replaced damaged grid, allowed sheets of ice to form. Unit now working as designed. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS3
Near Pflugerville, TX 78660
Wesley
Job Details: 03/28/2024
Arrived onsite for partial heating problems. Determined the product was miswired. Correct wiring. All checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Hutto, TX 78634
Matthew
Job Details: 03/28/2024
Arrived on site for unit Not wanting to start a cycle. Indicator kept beeping to close the lid. Inspected and found failed latch assembly. Replaced latch and tested. Unit is functioning properly. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS4
Near Manor, TX 78653
Matthew
Job Details: 03/28/2024
"Arrived on site for unit burner turning on by itself. Upon arrival found that what customer was trying to say was that the burner was turning off by itself. Inspected and found out what customer was experiencing was cool down On the burner element. notified customer that this cycling is normal operation. Also notified customer that the two main burners, when set to high, will stay on for a longer period of time. Tested several times with customer and customer now understands operations. Unit is functioning as design. Job complete."
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE05
Near Salado, TX 76571
Sterling
Job Details: 03/28/2024
"On arrival verified complaint of interior damage. Found liner is scraped on the right side above the drawer shelf, the top right shelf is scraped, the bottom bucket shelf on both doors are dented. The shelf support on the left and center are scratched as well. Documented with TL Rob 7738781120. TL requested we document with Jenn air and see how they want to proceed as well as confirming paint color for liner if needed. SW is calling JA for me. ; O-emld tckt"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS4
Near Nolanville, TX 76559
Sterling
Job Details: 03/28/2024
On arrival verified complaint of unit not powering on. Found breaker is tripped. Us to sr had attempted to use the oven when breaker tripped. Verified voltage and polarity are correct. Took amp draw of L2 and had 10.6 on bake and 14.23 amps on broil. Set to max and max read 14.23 when breaker tripped. Retested with green wire disconnected and unit worked and L1 and L2 matched amps. Unit is working correctly but breaker failed. Spoke to TL Rory 7738778383. Customer signed voltage waiver. Completed check list. Job complete.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Georgetown, TX 78633
Lou
Job Details: 03/28/2024
"Arrived on site to inspect wall oven microwave combo unit with the microwave light not working. Upon further inspection, I opened the microwave door and found the interior light is not coming on when opening the door. Using my microwave tester, I tested the unit to make sure its heating and when I started the microwave, I found the light continues to fail but the unit is heating. I placed my flashlight to the bulb and found the element is broken. I am ordering the microwave bulb and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service for 04/04/24 (MS). ; ordrng 1 W10886919 (MW bulb) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model krff577kps02
Near Austin, TX 78737
Luis
Job Details: 03/28/2024
"Arrived on site for unit with po message. At time of visit unit cooling correctly,per customer unit happened one day with po message and power cycle,ran diagnostics fan powered on,ran heater test passed ran all fans passed. Changed defrost setting to basic unit working correctly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHB06
Near New Braunfels, TX 78132
Andrew
Job Details: 03/28/2024
Arrived on site to test unit for clicking noises. Verified with customer damper is source of noise. Replaced faulty diffuser. Unit now working as designed. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Austin, TX 78704
Scott
Job Details: 03/28/2024
1221 is washer apt Arrived on site for washer making loud grinding noise . Found during diagnostics cam has failed . Replaced cam and actuator and capacitor. Reran diagnostics. All checked normal. No water leaks detected at time of service . Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAMS0
Near Austin, TX 78749
Ryan B
Job Details: 03/28/2024
"Arrived on site to inspect unit for not draining properly. Upon arrival customer stated that the unit doesnt wash the dishes. Placed unit into test cycle confirmed unit is filling with water, but unit never sprayed water through spray arms. Will need to order pump and motor and return W11613570. Rescheduled for 4/5/24; ordrng 1 W11613570 (Pump and motor)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Cedar Creek, TX 78612
Leonardo
Job Details: 03/28/2024
Arrived on site to test unit for oven not getting to temp. Test unit and found unit average temp to be at 359? when set at 350?
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS0
Near Del Valle, TX 78617
Leonardo
Job Details: 03/28/2024
Arrived onsite to test unit for unit no power. Found tripped breaker and turned breaker on and found right front burner not igniting. Will need to order burner head and orifice holder and screws due to rusted screws. Will need to research for burner screws office to reschedule ; ordrng 1 W11050487 (Orifice holder) and 1 WPW10515455 (Burner head) and 2 Partresearch (Burner screws)s
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS4
Near Elgin, TX 78621
Joe Z
Job Details: 03/28/2024
"Arrived on site for unit not heating correctly. Upon arrival, test unit by preheating oven to 350. Monitored temperature using thermocouple. Unit is cycling correctly but averaging about 10 degrees too cool. calibrated unit by 10 degrees. Unit is operating as designed. Job complete"
We serviced a
WHIRLPOOL OVEN
Model WOES3030LS01
Near Georgetown, TX 78633
Lou
Job Details: 03/28/2024
"Arrived on site to inspect wall oven vent issues. Upon further inspection, I found the black vent trim badly damaged and bent (photo). The vent appears to be good. I am ordering the vent trim, screws, and CNOTE-SCHEDULE AFTER 130PM and scheduled return service for 04/04/24. ; ordrng 1 W11648974 (Vent trim) and 1 CNOTE (SCHEDULE AFTER 130PM) and 2 WPY706189 (Screw)s"
We serviced a
MAYTAG DRYER
Model MED6230HC3
Near Woodway, TX 76712
Jonathan M
Job Details: 03/28/2024
"Arrived on site for a dryer. That is non-responsive. Inspected unit and work area. The customer advised that the unit does work most of the time, but that when they run several loads in a row, sometimes the unit will have a lit screen, and the touch buttons do not work with it. She advised that if she gives the unit an hour to two hours, itll turn back on and start working again. I checked the vac hose off the back of the unit and found part of the vent hose crunched. I tested the unit and found the unit tumbling and heating but did find an airflow issue within the unit. I did explain to the customer their issues with her airflow and that they are getting steam heating up into the user interface which is causing the control panel not to register any buttons being pressed. I did explain this is normal, but that they will need to fix their vent hose situation. The unit is working an operating as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Buda, TX 78610
Luis
Job Details: 03/28/2024
"Arrived on site. Diagnosed a defective icemaker,replaced icemaker ran harvest test passed icemaker filled with water; used 1 W11700250 ( Icemaker) from stock"
We serviced a
KITCHENAID ICE MACHINE
Model KUID508HPS01
Near Georgetown, TX 78628
Maurice R
Job Details: 03/28/2024
Arrived onsite for ice machine shutting down. On inspection the unit would power down when the unit dumped water and the drain pump would turn on. The pump is going into flood stage and powering the unit down. Installed new drain pump and tested the flood stage. Poured water into the unit and it did not power down. The ice machine is operating as designed and no water leaks detected during service.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Leander, TX 78641
Miguel
Job Details: 03/28/2024
Arrived on site for washer being off balance. Damaged the wall. Found Service Pointer - W11684122. Will need new tub. No error codes stored. No evidence of oil underneath. Office will call to schedule. ; ordrng 1 W11172199 (Basket.)