Service History 9 - Appliance Express

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Austin, Texas 78745

Leonardo

Job Details: 12/29/2025

Arrived on site to diagnose dryer not heating. Powered on the unit and ran a heat test on a standard cycle; unit produced proper heat. Continued testing by running the dryer on multiple cycles and verified that the heating element engaged and cycled correctly each time with no interruptions. Monitored operation throughout testing and found no error codes or abnormal operation. Unit is heating and operating as designed at this time. No repairs needed. Job complete.

We serviced a

WHIRLPOOL OVEN

Model WOES5030LZ01

Near Austin, Texas 78744

Leonardo

Job Details: 12/29/2025

"Arrived on site to diagnose oven reported as not turning off. Spoke with the customer, who stated they could hear the oven running even after turning it off. Powered on the unit and verified normal operation. Turned the cooling blower on high and asked the customer to confirm if this was the same noise they were hearing; customer confirmed it was. Explained to the customer that the ovens cooling fan will continue to run after the oven is turned off until the internal temperature drops below approximately 170?F in order to cool and protect the electronic components. Verified the heating elements were not staying on and the oven was shutting off properly. No error codes found. Unit is operating as designed at this time. Job complete."

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Austin, Texas 78748

Joe Z

Job Details: 12/29/2025

"Arrived on site to apartment 7108 for washer WTW4855HW3 with issue of drain pump runs continuously. Upon arrival, I ran diagnostics and get error code F3-E1 pressure system fault. Need to replace control per Service Pointer #: W11766193. I replaced control W11607637. Test unit and is operating as designed. No leaks present. Job complete."

We serviced a

WHIRLPOOL WASHER

Model WTW4800XQ4

Near Austin, Texas 78749

Joe Z

Job Details: 12/29/2025

"Arrived on site to apartment 1918 for washer banging a lot and burn smell. Upon arrival, ran diagnostics and there are no saved error codes. Found suspension has failed. Need to replace suspension. I replaced suspension W10780048. Test unit and is operating as designed. I cannot duplicate a burning smell. No leaks present. Job complete"

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Austin, Texas 78748

Joe Z

Job Details: 12/29/2025

"Arrived on site for washer MVW4505MW1 with continued issue of stops operating with lights flashing. Upon arrival , inspected unit and lights flashing are error code F9-E1 long drain. I filled unit with max fill and test drain and all water drained correctly. Ran a normal cycle with towels and unit is operating as designed. Customer states that the issue happens when oversized loads are being washed. I explained that over sized loads will cause various issues. Unit is operating as designed.job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDM04

Near Jarrell, Texas 76537

Wesley

Job Details: 12/29/2025

Arrived onsite WRT511SZDM04 and found unit operating with small leak from fill hose not being fully seated in the spout. Repaired by fully inserting and tightening. Unit is now operating as designed without leaking. No parts. No signer available

We serviced a

MAYTAG WASHER

Model MVW5435PW0

Near Cedar Creek, Texas 78612

Justin

Job Details: 12/29/2025

Arrived on site to repair previously diagnosed.Issue unit needs new tub and basket. Replace tub basket splutch and suspension. The filter and screw as well. Tested unit is now a functioning properly and as designed to. Customer will monitor unit is now functioning properly and as designed to. No leaks present at this time job completed

We serviced a

KITCHENAID COOKTOP

Model KCGS356ESS06

Near Leander, Texas 78641

Scott

Job Details: 12/29/2025

Arrived on site for back right burner is not igniting. Adjusted burner caps and head . Burner is now igniting . All burners are igniting and no issues found with flame . No gas leaks detected at time of service . Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW6157PW0

Near Leander, Texas 78641

Scott

Job Details: 12/29/2025

Arrived on site for washer not starting . Found strike broken on lid . Replaced strike . Ran diagnostics test wash. All checked normal. No water leaks detected at time of service. Job complete

We serviced a

KITCHENAID ICE MACHINE

Model KUIX535HPS02

Near Cedar Park, Texas 78613

Scott

Job Details: 12/29/2025

"Arrived on site for dead ice machine . Getting voltage at outlet . Found ice machine was not properly plugged into external drain pump. Installed cord, unit powered up. Ran diagnostics all checked normal. Ran unit thru both phases , unit is starting ice slab. No leaks detected at time of service. Job complete"

We serviced a

WHIRLPOOL VENTHOOD

Model WVU37UC0FS1

Near Round Rock, Texas 78665

Andrew R

Job Details: 12/29/2025

Arrived onsite for venthood making noise. I found the noise present only on high. I found the fan blade cracked. I replaced the fan motor and issue still persists. Spoke with GC and found the exhaust vent over taped and sitting loose causing the noise on high mode. Customer will need to contact installer for vent adjustment. Tried calling as they had to leave and no answer. Call complete. Installed W11100651 BLOWER FAN. Not onsite for signature.

We serviced a

WHIRLPOOL DRYER

Model WED8500DC3

Near Round Rock, Texas 78681

Andrew R

Job Details: 12/29/2025

Arrived onsite for dryer making squealing noise. Could not replicate noise but customer said it sounds like nails against a chalk board and is intermittent. I found the rollers and pulley wheel worn. I replaced the 4392067 repair kit and W10849499 belt and tested unit. Customer verified it is much quieter even with normal operation. Unit now operates as designed. Call complete.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Pflugerville, Texas 78660

Andrew P

Job Details: 12/29/2025

"Electric dryer WED4815EW1. Customer stated the dryer was taking too long to dry clothes. Inspected dryer vent; it was clear, and exterior vents had good airflow. Ran time dry cycle on high heat and monitored temperature: dryer cycled up to about 190 degrees before shutting off, then down to about 110 degrees before restarting. Allowed four full cycles; average off temperature was 190 degrees, average on temperature was 110 degrees. No issues found with the dryer itself. Customer noted longer dry times with large loads; advised that overstuffing reduces airflow and proper drying. This can also occur with large blankets. Normal load is about 16 pounds of dry clothes; larger loads will take longer. Dryer is working as intended."

We serviced a

MAYTAG DRYER

Model MGD4005SW0

Near Austin, Texas 78728

Andrew P

Job Details: 12/29/2025

"MGD4005SW0. Customer stated they ran a load last week that came out still damp. Checked dryer ventingclear with good airflow. Checked heat: dryer cycled on and ran up to 212? before cycling off, then dropped to 120? before cycling back on. Tested dryer multiple times, allowing it to cycle on and off. Average temperature was about 185?, which is normal. Customer stated the load that didn't dry was super heavy fabric, and they used the auto dry cycle. Advised customer that for super heavy fabrics like canvas or denim, use the timed dry function. Cx said it was her sons fire fighter outfit. Dryer is working as intended no gas leaks at time of service."

We serviced a

WHIRLPOOL MICROWAVE

Model WMMS3330RZ01

Near Austin, Texas 78727

Andrew P

Job Details: 12/29/2025

"Model WMMS3330RZ01. Customer stated the blower fan would not turn and just hummed. Verified issue with blower fan on microwave. Dropped microwave and removed blower fan. Fan blades were slightly bound; spun them, and they turned fine. Went to install new bower and found the new housing cracked. Reinstalled original blower fan. Tested: fan came on and blew out the top vent. Reinstalled microwave and tested again; fan works normally. Likely a small bind prevented spinning initially. Microwave working as intended."

We serviced a

KITCHENAID COOKTOP

Model KCES950KSS01

Near Austin, Texas 78727

Andrew P

Job Details: 12/29/2025

"KCES950KSS01. Customer stated left front burner runs at high even when reduced to simmer, burning food. Verified: Set to boil for 3-4 minutes, then reducedelement cycled off but immediately back to full power. No fault codes. Ordered control console, appliance manager board, and extended manager board to resolve burner control issue; ordrng 1 W11259509 (Control) and 1 W11350287 (Control) and 1 W11727268 (Console)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Austin, Texas 78759

Andrew P

Job Details: 12/29/2025

"WTW4816FW2. Customer stated the washing machine was staying on sensing and not washing properly, and would return to sensing when washing started. Ran diagnostics: no fault codes. Ran auto test. Observed machine: filled, agitated, drained, and spun. Advised customer on 2-step activation process for the washing machine, and how it detects load size to determine water amount. Washing machine is working as intended. No leaks at times of service."

We serviced a

WHIRLPOOL RANGE

Model WFES3530RS0

Near Belton, Texas 76513

Wesley

Job Details: 12/29/2025

Arrived onsite WFES3530RS0 and tested unit with preheat breaker tripping. Commenced burnoff procedure and unit is set to run a 500f bake for 3hrs. Did not trip during bake while onsite. Advised customer on findings and on breaker sensitivity issues. No parts.

We serviced a

WHIRLPOOL RANGE

Model WFES3530RS0

Near Belton, Texas 76513

Wesley

Job Details: 12/29/2025

Arrived onsite WFES3530RS0 and tested unit with preheat breaker tripping. Burnoff procedure had not been performed. Commenced burnoff procedure and unit is set to run a 500f bake for 3hrs. Did not trip during bake while onsite. Advised customer on findings and on breaker sensitivity issues. No parts. No signer available.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GX5SHDXVB03

Near Harker Heights, Texas 76548

Wesley

Job Details: 12/29/2025

Arrived onsite for GX5SHDXVB03 for freezer evap drain frozen. Repaired by steaming out drain. There is no ongoing trap blockage. Cleared all ice. No parts. Unit is now operating as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW6157PB0

Near Harker Heights, Texas 76548

Wesley

Job Details: 12/29/2025

"Arrived onsite for broken cover and other clutch and drive noise during wash. WTW6157PB0. Found agitation shaft dropped and rubbing against cover and causing other noise. Unable to remove rotor bolt without stripping. Gearcase will be needed. Ordering gearcase, rotor, stator rebuild. Cover used W11627512; ordrng 1 W11449841 (Gearcase) and 1 W11510461 (Washplate)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF341PAPW2

Near Austin, Texas 78758

Andrew P

Job Details: 12/29/2025

"Dishwasher WDF341PAPW2. Customer stated the dishwasher would fill, then run/pause multiple times before draining and refilling, but would not complete the cycle unless the door was opened and closed. Ran diagnostics; no fault codes present. Checked each component, all worked properly. Possible issue: control not recognizing door closure, causing stoppage. Ordering door latch assembly and will use control board PART NUMBER on return visit. NO WATER LEAKS OBSERVED DURING SERVICE.; ordrng 1 WPW10653840 (Door latch)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Killeen, Texas 76541

Wesley

Job Details: 12/29/2025

Arrived onsite WED4815EW1for loud vibration. Found blower alignment needed. Repaired by aligning blower housing to prevent blower contact. All checks good. No parts.

We serviced a

KITCHENAID REFRIGERATOR

Model KBFS22EWMS5

Near Killeen, Texas 76543

Wesley

Job Details: 12/29/2025

Arrived onsite KBFS22EWMS5 for fridge leak and found HDX filter was being used which damaged the housing also the evap drain is clogged and will need the updated trap installed. Ordering trap and filter housing to repair. ; ordrng 1 W10619951 (Drain tube)

We serviced a

AMANA RANGE

Model AGR6303MMS0

Near Pflugerville, Texas 78660

Justin

Job Details: 12/23/2025

Arrived on site for control panel getting hot. Customer informed me right side gets hot. Informed customer that the exhaust vent is located on that side of panel andl will get hot when using unit. Called safety informed them of my findings received case number #21935533

We serviced a

JENN-AIR OVEN

Model JJW3430LL01

Near Liberty Hill, Texas 78642

Andrew P

Job Details: 12/23/2025

"Maytag electric oven/microwave combo MODEL JJW3430LL01: Installed new control console and powered up unit. Initialized console startup and set correct model number. Tested oven; unit flashed F6E8 fault code (communication loss to microwave) and prompted to open/close microwave door before start. Verified part number on boxincorrect console, for microwave/oven combo unit. Reordered correct console . Reinstalled original console so customer can continue using oven.; ordrng 1 W11598138 (Console)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Belton, Texas 76513

Tyler

Job Details: 12/23/2025

"Arrived on site for dryer, taking too long to heat. On arrival, I confirmed failure and after further inspection.I found the fixed thermostat was failing to register temperature.Once you need to run for a few minutes. I replaced w p 3387134 and test them dryer and found it working as designed call complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT550SAPZ0

Near Leander, Texas 78641

Andrew P

Job Details: 12/23/2025

"Dishwasher model WDT550SAPZ0. Checked power to user interface console; confirmed power from outlet to control. Removed and replaced control unit, but still not powering up. Ordered console replacement (did not bring part). Door latch not sticking closed; keeps popping open. Ordered door latch. Scheduled return for next Tuesday. NO WATER LEAKS OBSERVED DURING SERVICE.; ordrng 1 W11091934 (Latch)"

We serviced a

WHIRLPOOL WASHER

Model WFW95HEDW0

Near Round Rock, Texas 78665

Andrew P

Job Details: 12/23/2025

"WFW95HEDW0. Customers stated noise from unit during spin. Ran unit with three or four towels. Once it ramped up speed, heard rattle between tub and basket. Checked but could not find source. Noted significant play in inner basket, indicating failing bearing. Ordering tub assembly. Will use shocks on return visit. Requires second person for tub removal and replacement. No leaks detected time of service.; ordrng 1 WPW10409997 (Tub assembly) and 1 W10657810 (Motor) and 1 W10544980 (Rotor cover) and 1 W10253477 (Bolt)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRSC5536RZ01

Near Seguin, Texas 78155

Andrey

Job Details: 12/23/2025

"Arrived on site to test unit for RC not cooling properly, tested unit found damper staying closed, replaced damper and tested unit is now running as designed no leaks detected job complete installed W11758893"

We serviced a

WHIRLPOOL COOKTOP

Model WCGK5036PS00

Near Spicewood, Texas 78669

Leonardo

Job Details: 12/23/2025

Arrived on site to diagnose cooktop burners with flames not high enough. Tested the unit and confirmed it is configured for LP (liquid propane). Inspected all burner orifices and verified they are correctly installed on the proper burners with no obstructions found. Explained to the customer that LP gas naturally produces lower flame height compared to natural gas and that the unit is operating as designed. No repairs needed. Job complete.

We serviced a

JENN-AIR RANGE

Model JGCP648HM00

Near Lakeway, Texas 78738

Leonardo

Job Details: 12/23/2025

"Arrived on site to diagnose cooktop center rear burner not igniting. Tested the unit and confirmed the center rear burner would not ignite and no flame was present. Removed the burner cap and burner head for inspection and found the burner head heavily clogged with debris, restricting gas flow. Attempted to clean and clear the burner head, then reassembled and retested the burner, but it still would not ignite. Determined the burner head is defective and will need to be replaced. Ordering a new burner head. Office to reschedule for repair once part arrives.; ordrng 1 W11319673 (Center rear burner head)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM07

Near Austin, Texas 78741

Luis

Job Details: 12/23/2025

"Arrived on site for damaged doors. Removed and installed new freezer door found new door with wrong harness connection. New door has 4 pin harness need 6 pin harness on door ordering another door,removed new door and installed old door back on. Uploaded pic check new door for correct harness. ; ordrng 1 LW10904379 (Fzr door)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD706MPS01

Near Austin, Texas 78746

Luis

Job Details: 12/23/2025

"Arrived on site for no ice. Ice in mold icemaker not running through a cycle,replaced icemaker found odd delay with optics ordering optics. Used w11737193; ordrng 1 W11737648 (Optics) and 1 W11748346 (Optics)"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Lockhart, Texas 78644

Joe Z

Job Details: 12/23/2025

"Arrived on site for SAFETY with range WFG320M0MS0 with issue of gas odor. Upon arrival, inspected unit. Gas supply is ON. Test cooktop and all burners are good. Found issue of gas odor is when oven is being used. Found burner air shutter is wide open. I adjusted shutter to correct position to for correct air to gas ratio to get correct flame. Unit is operating as designed. Contacted SAFTEY and spoke with Quinney. I Explained the finding and what was done to resolve the issue. Notes were documented. MfrRef # 21943474 Job complete."

We serviced a

WHIRLPOOL OVEN

Model WFG505M0MS0

Near Buda, Texas 78610

Matthew

Job Details: 12/23/2025

"Arrived onsite for range WFG505M0MS0 door glass loose. Found panel jumped brackets. Removed door and secured bracket, took pic. Installed door and tested. Unit is now functioning properly. Job complete. Unit is new build, builder not on site, left unit accessible. Job complete"

We serviced a

KITCHENAID OVEN

Model KOED530PSS00

Near Round Rock, Texas 78681

Andrew R

Job Details: 12/23/2025

Arrived onsite for unit displaying F2E2. Upon arrival customer showed a picture and the code shown is actually a F2E1 stuck keypad. I replaced the console and unit now operates as designed. Call complete. Installed W11666473 CONSOLE.

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Austin, Texas 78717

Andrew R

Job Details: 12/23/2025

Arrived onsite for unit draining running. I confirmed units drain is running and a F3E1 water pressure sensor failure present. Under S code S153EB I replaced the W11607637 CNTRL and tested unit. Unit now operates as designed and no leaks are present. Call complete.

We serviced a

WHIRLPOOL DRYER

Model WED4105SW0

Near Austin, Texas 78729

Andrew R

Job Details: 12/23/2025

"Arrived onsite for unit not tumbling. I confirmed no tumbling present but has power. I inspected the inside and found the belt snapped, upon further inspection I found the motor pulley to have snapped off the shaft. A new motor and repair kit is required for repair. Will need to order 279827 MOTOR and set for DEC 30, 2025. No parts installed.; ordrng 1 279827 (MTR)"

We serviced a

KITCHENAID OVEN

Model KOED530PSS00

Near Cedar Park, Texas 78613

Miguel

Job Details: 12/23/2025

Arrived on site with new harness. Removed oven from wall. Found wires cut when unit was put together. Replaced main harness. Verified operation. Call complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS3

Near Austin, Texas 78721

Justin

Job Details: 12/23/2025

Arrived on site for unit leaking and starting on its own. Upon arrival spoke with builder received access to house. Inspected unit found water turned off to the entire house with now way to test unit properly. Called builder and informed him water is shut off at city meter with a specific key lock. Builder understands and apologized about water being shut off and will call work order back inn after the holidays. Job completed

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Austin, Texas 78723

Justin

Job Details: 12/23/2025

Arrived on site for unit bake not coming on. Inspected unit found igniter not lighting. Tested voltage to igniter igniter is getting power igniter is bad and needs to be replaced. Replaced oven igniter and tested. Unit is now functioning properly and as designed to job completed

We serviced a

WHIRLPOOL OVEN

Model WFES3030RS0

Near Austin, Texas 78724

Justin

Job Details: 12/23/2025

Arrived on site for f2 e1 error control board shorted. Inspected unit found no burn marks or signs of anything shorting out Inspected all connection. Power cycled unit for minutes but no change. Control board has failed and will need to be replaced. Replace control board and tested ran bake cycle at five hundred and monitored for twenty minutes. Unit is now functioning properly and as designed to job completed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM07

Near Manor, Texas 78653

Justin

Job Details: 12/23/2025

"Arrived on site for fridge making noises. Upon arrival, inspected unit found unit has a very loud rattling sound. Inspected unit found the noise is coming from compressors pipe vibrating on back panel. Adjusted panel and used permagum on copper pipe to stop vibrating noise. Unit is now functioning properly and as designed to. No leaks present at this time job completed"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Round Rock, Texas 78665

Andrew P

Job Details: 12/23/2025

"WOC54EC0HS20. Customer stated that using the broil function would randomly trip the breaker, not every time. Checked the broil element, which measured 15.8 k ohms (normal at room temperature). Removed and replaced broil element w11617232. Ran broil for 15 minutes with no issues. Advised customer that if breaker tripping continues, contact their builder, who should reach out to the breaker manufacturer for a possible updated breaker. Oven is working as intended."

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Round Rock, Texas 78665

Andrew P

Job Details: 12/23/2025

"MVW5430MW1. Verified washing machine would not drain and lid was locked. Unit was full of water, but I tilted it back and saw that the wire to the drain pump had broken. I reattached the wire, drained the unit, and removed the clothes. I removed and replaced wire harness W11643701. Tested unit; it drains fine and washer is working as intended. No leaks at times of service."

We serviced a

WHIRLPOOL OVEN

Model WFES3330RS0

Near Taylor, Texas 76574

Wesley

Job Details: 12/23/2025

"Arrived onsite WFES3330RS0 for range oven tripping the breaker. Ran burnoff at 500f for 3 hrs. Unit is operating without tripping, following corrective action. No parts. Customer not home. No signer."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT751SAPZ1

Near Georgetown, Texas 78628

Brandon B

Job Details: 12/23/2025

Arrived on site for a dishwasher WDT751SAPZ1 leaking. I found water dripping from the vent after the cycle is over. I removed the vent and found it wasn't seated fully. I replaced the vent w11649995 and tested in factory mode. Unit is seated correctly. I advised the customer to use a rinse aid in the future for better performance. No leaks detected while on site

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS10

Near New Braunfels, Texas 78130

Brandon

Job Details: 12/23/2025

"Arrived on site to replace previously diagnosed parts on model WMH31017HS10. I replaced turn table motor and ring. Noise still present, i tried sanding down the support where i thought is was rubbing, but unit will need support. Parts used w10642989 and w11252182; ordrng 1 W11245707 (Support)"

We serviced a

MAYTAG WASHER

Model MVW4505MW2

Near Temple, Texas 76502

David Z

Job Details: 12/23/2025

"Arrived on site for washer MVW4505MW2 not progressing cycles. Tested unit and found faint buzz from capacitor during sensing. Replaced capacitor with new W11395618; noise persisted. Findings indicated control not charging capacitor properly, so replaced control with W11740022. Retested and verified all functions working as designed. No water leaks observed. Repair completed."

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Waco, Texas 76705

Jonathan M

Job Details: 12/23/2025

"Arrived on zite for a washing machine model MHW5630HC3 that is not spinning out clothes. Inspected unit and work area. The customer advised that none of her loads spin out during normal cycle selections and that she has to run a drain and spin on the clothes in order to finish out the load and have them spin out. I ran the unit through diagnostics and found no stored error codes. I ran the unit it through an auto test and found the machine working and operating as designed. I called Whirlpool Techline and spoke to Austin SR# 21994516. He advised that he believed the issue would be with the user interface because it holds all the logic for the cycle progression. He stated that because the unit will work on drain in spin, he believed that there was some sort of programming issue. I went to replace the user interface and found it had not been sent with me. I spoke to the parts department and rescheduled the customer to 12/31. No parts were installed, and no leaks were present during service. ; schdld next appmnt for 12/31 WED !, states that autho needed"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SDM3

Near Waco, Texas 76705

Jonathan M

Job Details: 12/23/2025

"Arrived on site for a dishwasher model MDB4949SDM3 that is leaking water during operation. Inspected unit and work area. The customer had the unit in the garage not hooked up to water or power. The customer stated that they have multiple issues, including the leak from under the machine, the door does not close properly, and multiple lower rack wheels have broken. I confirmed all three complaints and found what appeared to be a crack in the pump and motor assembly. I confirmed the lower rack wheels and found the right side door hinge bent, casuing the door not to close properly. I also found the strike bent. I attempted to bend the strike back in place. Ordering parts and the office will need to contact the customer about a return date due to limited parts availability. No parts were installed and no leaks were detected during service. ; ordrng 1 WPW10591570 (Pump and motor) and 1 WPW10327249 (Valve) and 1 W10878507 (Fill hose) and 1 W11612302 (Left door hinge) and 1 W11612303 (Right hand door hinge) and 1 WPW10544004 (Strike) and 4 W10195416V (Lower rack wheels)s"

We serviced a

JENN-AIR OVEN

Model JJW3430IL00

Near Waco, Texas 76708

Jonathan M

Job Details: 12/23/2025

"Arrived on site for electric wall oven model JJW3430IL00 flashing F2 E1 (UI stuck key) error code. Inspected unit and work area. Confirmed customer's complaint; error appeared on user interface upon arrival. Cleared code, but it returned within seconds. Could not enter diagnostics. Customer reported issue worsened after attempting WiFi connection, causing intermittent errors. Ordered user interface control panel W11449346; office to contact customer for return due to out-of-stock and PSP status. No parts installed.; ordrng 1 W11449346 (Control panel)"

We serviced a

WHIRLPOOL COOKTOP

Model WCE55US0HB01

Near Round Rock, Texas 78665

Andrew P

Job Details: 12/23/2025

"Electric range WCE55US0HB01. Verified scratches on cooktop; damage was underneath the cooktop itself. Removed and replaced cooktop with new glass cooktop w11223301. Installed foam lining wp8286642 around edges of cooktop. Customer satisfied. No scratches, dings, or dents on new unit."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT751SAPZ2

Near Leander, Texas 78641

Brandon B

Job Details: 12/23/2025

Arrived on site to install ordered parts on a dishwasher WDT751SAPZ2. The machine had been ran before I showed up and had filled the overflow tray up. I emptied the tray and replaced the control w11781425. I ran a full factory cycle without any errors or leaks. Unit is operating as designed. No leaks detected while on site. Nobody available to sign

We serviced a

AMANA MICROWAVE

Model AMV2307PFS08

Near Leander, Texas 78641

Brandon B

Job Details: 12/23/2025

"Arrived on site to install ordered parts on a microwave AMV2307PFS08. I installed the diode w11256462, capacitor wpw10574736 and magnetron w11737891. Tested with a glass of water. Unit is heating as designed now."

We serviced a

WHIRLPOOL OVEN

Model WOC54EC0HS20

Near Liberty Hill, Texas 78642

Brandon B

Job Details: 12/23/2025

Arrived on site to install ordered parts on a oven WOC54EC0HS20. I installed the light w10886919 and tested the microwave. Everything is working as designed now.

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Taylor, Texas 76574

Wesley

Job Details: 12/23/2025

Arrived onsite WTW5105HW2 for no spin or agitation. Tested and unable to get any spin or agitation function. Repalced lower harness W11591637 and also the shifter W11481722. Unit nowmwill spin and agitate as designed. Shifter seemed to be primary failure.

We serviced a

WHIRLPOOL WASHER

Model WTW7040DW1

Near Elgin, Texas 78621

Wesley

Job Details: 12/23/2025

"Arrived onsite for WRT318FZDM11 grinding sound during agitation. Found failed gearcase oil leak. Loud bearings and slider alignment grinding. Basket is seized to the gearcase which will require full tub and drive system replacement. Ordering tub job rebuild parts. Advised customer on wait time for special order parts. ; ordrng 1 W11219115 (Tub) and 1 W10909670 (Spanner nut) and 1 W10811957 (Basket) and 1 WPW10215093 (Filter) and 1 W10752187 (Screw), states that autho needed"

We serviced a

KITCHENAID MICROWAVE

Model KMMF530PPS00

Near Austin, Texas 78702

James K

Job Details: 12/23/2025

"Arrived on site to replace previously ordered parts. Upon arrival, proceeded to replace W11707196 control and W11646020 door. Tested unit and now unit is functioning as designed ."

We serviced a

MAYTAG MICROWAVE

Model MMV6190FZ2

Near Killeen, Texas 76543

Tyler

Job Details: 12/23/2025

"Arrived on site for microwave, needing a new w11256462, w11230995, w10561770, & w11371718. An arrival reconfirmed issue and found the magnetron magnets were broken. The high volt the transformer was the cause of the noise and the capacitor and diode were failing due to the high voltage transformer. I replaced all four parts and then tested unit and found it working as design call, complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GX5SHDXVD01

Near Killeen, Texas 76542

Tyler

Job Details: 12/23/2025

"Arrived on site for refrigerator needing a sealed system repair. On arrival reconfirmed, failure and installed w10233960, wpw 10143759, and w 1150635. I pulled a vacuum and recharge system with five ounces of r134a. Found unit working as designed and informed customer to allow twenty four hours for unit to stabilize temps, call complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDM03

Near Austin, Texas 78741

James K

Job Details: 12/23/2025

"Arrived to 1202 for unit freezing food in RC. Upon arrival, proceeded to inspect thermistor and found readings slightly off . Proceeded to replace W11438736 thermistor and W11666427 panel UI. Tested unit and now unit is functioning as designed . No water leaks detected at this time"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC136RPS00

Near Austin, Texas 78744

James K

Job Details: 12/23/2025

"Arrived on site for slow water pressure when dispensing water. Upon arrival, removed filter and found water pressure back to normal. Stated to customer to replace filter however customer has an RO system for the entire house and did not recommend to leave filter there. Unit is functioning as designed. No water leaks detected at this time. No parts needed"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near New Braunfels, Texas 78130

Brandon

Job Details: 12/23/2025

Arrived on site to look at model MED4500MW0 for customer complaint of paint coming off of the drum. I replaced drum due to paint coming off. Unit tested good. Part usedw10899578

We serviced a

MAYTAG DRYER

Model MED5630HC2

Near New Braunfels, Texas 78132

Brandon

Job Details: 12/23/2025

"Arrived on site to look at model MED5630HC2 for customer complaint of unit not heating well. Found unit failed air flow test, showed customer the air flow test and instructed customer to contact dryer vent cleaning company."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ13

Near Temple, Texas 76502

David Z

Job Details: 12/23/2025

"Arrived on site to follow up on refrigerator WRS325SDHZ13 that was making noise. Noise was still on FC side. I checked the repair on the icemaker fill tube and tested a fill. Found noise was emanating from the fill due to ice being in the fill tube. Ice was restricting the flow creating noise. I removed ice from the fill tube and removed the permagum, and resealed with silicon and a larger zip tie. Ran another fill and verified noise is almost gone. Remainder of the noise is likely related to water pressure, and there are no issues with the fill. No water leaks observed. Repair completed."

We serviced a

MAYTAG WASHER

Model MVW6200KW3

Near Temple, Texas 76502

David Z

Job Details: 12/23/2025

"Arrived on site for washer MVW6200KW3 not starting cycles. Unit had some water in the basket when I arrived. Found the harness at the drain pump broken. I replaced the harness with new W11590868. I tested the unit and found it draining properly and starting cycles. Customer contacted me shortly after and said the unit wasn't agitating correctly and showed me a video. Found the unit is not unlocking the splutch and staying in spin location when agitating. Ordering shifter, control, splutch to resolve. Set return for 1/5 per customer request. ; ordrng 1 W10721967 (Splutch) and 1 W11481722 (Shifter)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Temple, Texas 76501

David Z

Job Details: 12/23/2025

"Arrived on site for dishwasher WDP540HAMZ4 with wheels damaged. Unit was unpacked with 2 roller wheels on the bottom of the unit broken off, due to transport. Replaced both right side rollers Wpw10082868. Verified proper operation. Repair completed."

We serviced a

KITCHENAID OVEN

Model KOEC530PSS01

Near Blanco, Texas 78606

Brandon

Job Details: 12/23/2025

"Arrived on site to look at model KOEC530PSS01 for customer complaint of unit giving an error code. Found miswire error code and relay board error code. I pulled unit out and found loose ground and neutral terminal on appliance manager had backed out. I secured neutral and ground and tested unit, unit tested good."

We serviced a

MAYTAG WASHER

Model MVWB765FW2

Near Canyon Lake, Texas 78133

Brandon

Job Details: 12/23/2025

"Arrived on site to look at model MVWB765FW2 for customer complaint of error code. Found f3e1 error code. I checked pressure hose, hose tested good. I did snip the end off of the hose by the control and replaced control for pressure system fault. Unit tested good in all tests, valve, drain, ect. Part used w11429620"

We serviced a

KITCHENAID ICE MACHINE

Model KUIX335HPS00

Near Lakeway, Texas 78738

Luis

Job Details: 12/23/2025

"Arrived on site for thin ice. Ran diagnostic weak to no water flow,removed filter good flow. Installed new filter customer provided good flow,showed the customer the difference in flow rate on old filter and filter,filter housing good due to good flow from new filter. Gave recommendations on test customer can perform to determine if the filter is the issue or the machine"

We serviced a

WHIRLPOOL RANGE

Model WFE540H0ES2

Near Seguin, Texas 78155

Andrey

Job Details: 12/23/2025

"Arrived on site to test unit for not working properly, tested unit found shorted bake element and failed front right infinite switch, replaced and tested, but bake element is still not heating, failure of the element shorted the control as well, replaced control and sensor as precautionary and tested, unit is now running as designed job complete installed W10833885, W10857622, W10779716, WPW10586737"

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Seguin, Texas 78155

Andrey

Job Details: 12/23/2025

"Arrived on site to test unit for unit not latching, tested unit found broken latch, replaced latch and tested unit is now running as designed no leaks detected job complete installed W11565030"

We serviced a

KITCHENAID ICE MACHINE

Model KUID308HPS01

Near Kingsbury, Texas 78638

Andrey

Job Details: 12/23/2025

"Arrived on site to test unit for no ice production, tested unit found broken grid cutter, replaced grid cutter and tested unit is now running as designed no leaks detected job complete installed W10919199"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW01

Near Seguin, Texas 78155

Andrey

Job Details: 12/23/2025

"Arrived on site to test unit for front door leaking and not draining, customer stated that softener dispenser is not working properly, tested and found it completely clogged with softener, advised customer to completely clean it out and dilute softener 50/50 with water to allow it to siphon properly and for door leaking found soad residue and animal hair breaking the seal causing water to slowly leak through, removed hair and wiped off the soap buildup, door is now sealing properly, unit is now running as designed no leaks detected job complete no parts installed"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ11

Near Seguin, Texas 78155

Andrey

Job Details: 12/23/2025

"Arrived on site to test unit for light not turning off tested unit found failed control, replaced control and tested unit is now running as designed job complete installed W11342846"

We serviced a

WHIRLPOOL VENTHOOD

Model UXT5536AAS4

Near Seguin, Texas 78155

Andrey

Job Details: 12/23/2025

"Arrived on site to test unit for no power, tested unit found no incoming voltage, found breaker not tripped, inspected all wires in unit and could not find any issues, unit could not be fully tested do to no power, tried calling contractor but no answer, when power is fixed then office will reschedule ; O-emld tckt"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS07

Near Liberty Hill, Texas 78642

Lou

Job Details: 12/23/2025

"Arrived on site to install previously diagnosed and ordered parts. Per the previous techs diagnosis, I removed and replaced the left RC door and side UI and transferred the dispenser assembly and ice bin door and tested. The unit is operating as designed. No water leaks observed during service, job completed. W11574767, W11610996"

We serviced a

WHIRLPOOL RANGE

Model WFES3030RS0

Near China Spring, Texas 76633

Jonathan M

Job Details: 12/23/2025

"Arrived on site for electric range model WFES3030RS0 tripping the breaker during bake cycle. Inspected unit and work area. Customer stated unit works with burners and broiler, but bake selection causes intermittent breaker trips. He noted it works after burn-off but trips again if left idle too long, and issue has worsened. Gained access to control, elements, and wiring. Found no visibly failed components or damaged wiring. Checked element resistance; all within range. Removed ground strap from back and ran unit to 500?F. Unit worked and operated as designed, pulling only 14.9A during preheat. Checked electrical at backside; no abnormalities in voltage or polarity. Reconnected ground strap; machine worked and operated as designed. Called Whirlpool Techline (SR#21997798) and spoke to Tim. He advised issue is with breaker, not appliance; no further repairs needed. Reviewed findings with customer. Unit working and operating as designed. Call complete. No parts installed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Waco, Texas 76712

Jonathan M

Job Details: 12/23/2025

"8. on site for a refridgerator model WRX735SDHZ07 that is not cooling properly. Inspected unit and work area. The customer advised that the unit lost its cool one morning, and ever since, it has been cooling again. They said they did power cycle the machine. I checked and found temperatures in the freezer at -1?F and the refrigerator at 37?F. I found no evidence of any defrost issue within the freezer. I gained access to the compressor and found the compressor pulling .781 A. I checked the condenser coils and found massive amounts of pet hair stuck on the coils. I removed the debris and found all fans and components working and operating as designed. I advised the customer that they did not have any obvious failures that would attribute to their lack of cooling. I advised the customer to keep an eye on the unit but to call back if any other issues persist. Call complete. No parts were installed, and no leaks were present during service."

We serviced a

KITCHENAID ICE MACHINE

Model KUIX535HPS00

Near Waco, Texas 76712

Jonathan M

Job Details: 12/23/2025

"Arrived on site for an ice machine model KUIX535HPS00 not making ice. Inspected the unit and work area. The customer reported no ice production since the previous technician's visit, noting only thin ice shavings instead of slabs. Ran diagnostics and found suboptimal water flow through the dispenser. Removed the filter, noting a 30% pressure increase. Discovered a cracked reservoir causing the drain pump to leak, leading to water depletion and short cycling. Tested the compressor; evaporator plate froze over, indicating no sealed system issues. Spoke to GC and was advised to continue with ordering the reservoir and drain pump PART NUMBER for each. Rescheduled the customer for 12/31. No parts installed. No leaks were present during service.; ordrng 1 W11614100 (Reservoir)"

We serviced a

WHIRLPOOL WASHER

Model WFW5720RR0

Near Waco, Texas 76711

Jonathan M

Job Details: 12/23/2025

"Arrived on site for washing machine model WFW5720RR0 that was going off balance. Inspected unit and work area. Customer advised that the machine went off balance with her work scrubs, and she had to hold it during spin to finish; she has not used it since. Ran diagnostics and found no stored error codes. Ran a diagnostic cycle and found unit working and operating as designed. Tested suspension and found it good. Advised customer that it appeared to be an off-balance load due to the load itself. Went over loading procedures and that it is working per manufacturer design. Call complete. No parts were installed and no leaks were present during service"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL04

Near Woodway, Texas 76712

Jonathan M

Job Details: 12/23/2025

"Arrived on site for refrigerator model JFFCC72EHL04 with damaged dispenser cover W11585970 and user interface W10792144 that won't sit flush. Inspected unit and work area. Found multiple scratches on dispenser cover W11585970 and one UI clip broken, causing the cover to wiggle and not sit flush against the door. Replaced both parts W11585970 and W10792144, then tested unit. Unit began to work and operate as designed with no leaks present during service. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ19

Near New Braunfels, Texas 78130

Andrey

Job Details: 12/23/2025

"Arrived on site to test unit for no ice production, tested unit found ice maker stuck mid harvest and is unresponsive, replaced ice maker and tested unit is now running as designed no leaks detected job complete installed W11700250"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Hewitt, Texas 76643

Jonathan M

Job Details: 12/23/2025

"Arrived on site for washing machine model MVW7232HW0 not starting or completing cycles. Inspected unit and work area. Customer advised unit will seemingly try to start spinning but then immediately go to done; unit does not fill with water. Ran diagnostics and found F7 E4 (basket re-engagement failure) error code. Tested unit by trying to spin basket; slider would not engage. Checked underneath; slider not sliding up and down very well. Replaced slider W10734521; same issue persisted. Checked electrical connections; all secure underneath. Ran resistance checks at drain pump; proper resistance at pump but not at control, indicating broken wire on neutral line for both parts. Ordering wire harness W11568984 and rescheduling customer to 12/31. No parts installed. No leaks were present during service.; ordrng 1 W11568984 (Lower harness)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Killeen, Texas 76542

Tyler

Job Details: 12/23/2025

"I've done site for dryer with timer, not turning. On arrival confirmed, issue and found one of the harnesses from the factory was not properly inserted on the timer.Not allowing it to rotate around when it was on. Corrected harness and found unit working as designed call complete"

We serviced a

WHIRLPOOL WASHER

Model WTW4957PW0

Near Killeen, Texas 76549

Tyler

Job Details: 12/23/2025

"Arrived on site for washing machines stuck in drain loop. On arrival, confirmed, failure and found control board broken and replace it with w 11608056 and found washer working as designed with no leaks call complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT550SAPW0

Near Fort Hood, Texas 76544

Tyler

Job Details: 12/23/2025

"Arrived on site for dishwasher, leaking water from the front and left side of the unit. An arrival confirmed failure, but upon further inspection, I could not verify any leak coming from the dispenser. But after some time of running the unit, I found water was leaking through the door gasket down the outer left side of the unit and down the side of the machine. Based off the water trail leak im ordering W11690846 gasket. We will return with the inner door panel. Due to the way the water trail goes down, the gasket and the inner side of the door outward and potential warping if new s3al doesnt adjust properly to door. But as of now, only the gasket should be needed. Rescheduled customer for 01.2.26; ordrng 1 W11690846 (Gasket)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Kempner, Texas 76539

Tyler

Job Details: 12/23/2025

"Arrived on site for refrigerator not cooling. On arrival, confirmed, failure and upon further inspection. I found the freezer had a defrost evaporator issue not allowing unit to defrost properly. After running test six and thirty eight I found the bimetal itself was stuck open and not indicating the defrost temp.But the heater still worked. I replaced w11452196. Found unit working as designed after I removed all the ice from the coil call complete"

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Austin, Texas 78738

Leonardo

Job Details: 12/23/2025

"Arrived on site to diagnose oven with complaint of console not responding. Powered on unit and attempted multiple inputs; console was completely unresponsive. Performed a hard reset by shutting off power at the breaker and restoring power, but console remained nonfunctional. Removed the faulty console and installed a new console assembly. Restored power and tested unit by setting both upper and lower ovens to 350?F. Verified proper operation, temperature response, and control functionality. Unit is operating as designed. Job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Austin, Texas 78738

Leonardo

Job Details: 12/23/2025

"Arrived on site to diagnose dishwasher leaking during operation. Started a test cycle and observed water leaking from the front of the unit. Inspected the interior components and found the upper manifold and upper spray arm missing. Due to these components being absent, water pressure was directed toward the door instead of being properly distributed, causing the leak. Unit cannot be operated properly in this condition. Ordering a new upper manifold and upper spray arm to correct the issue. Office to reschedule once parts arrive.; ordrng 1 WPW10340683 (Manifold) and 1 WPW10317197 (Upper spray arm)"

We serviced a

WHIRLPOOL RANGE

Model WFES3030RS0

Near Austin, Texas 78748

James K

Job Details: 12/23/2025

"Arrived to 558 for RF burner not regulating. Upon arrival, confirmed burnt marking on the regulator. Proceeded to replace W10857622 RF switch. Tested unit and now unit is functioning as designed. NOTE: first service call is different issue. First service call was unit tripping breaker and that issue was fixed. Tenant not home. No one available to sign"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Austin, Texas 78726

Miguel

Job Details: 12/23/2025

Arrived on site for washer always runningndrain pump. Foind f3e1. Verified model and serial. Checked wiring to control. Checked pressure hose and it was clear. Replaced main control. Recalibrated and ran automatic test cycle. Call complete. W11608056

We serviced a

WHIRLPOOL DISHWASHER

Model WDT920SADM2

Near Cedar Park, Texas 78613

Miguel

Job Details: 12/23/2025

Arrived on site for dishwasher not turning on. Dishwasher does not repsond to ang controls. Verified 126v coming into dishwsher. Accessed control and voltage is getting to control. Unplugged and disconnected user interface. Reapplied power and drain started. Will need new user interface/console. Office will call to schedule. ; ordrng 1 W10629151 (User interface) and 1 W10859914 (Console)

We serviced a

WHIRLPOOL DRYER

Model WTW4855HW3

Near Leander, Texas 78641

Miguel

Job Details: 12/23/2025

Arrived on site with new control. Removed panel and replaced main control board. Recalibrated and ran automatic test cycle. All components pass. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDPS7024RZ0

Near Austin, Texas 78738

Leonardo

Job Details: 12/23/2025

"Arrived on site to diagnose dishwasher leaking. Customer provided a video showing water leaking from the upper portion of the unit during operation. Inspected the dishwasher and traced the leak to the third rack mounting tub nuts, which were found to be broken and no longer sealing properly. Due to the damaged tub nuts, water was escaping from the tub area. Unit will require replacement third rack tub nuts to correct the leak. Ordering new tub nuts. Office to reschedule once parts arrive.; ordrng 6 W11545286 (Tub nut)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ08

Near Liberty Hill, Texas 78642

Brandon B

Job Details: 12/23/2025

Arrived on site for a refrigeratorWRS555SIHZ08 not making ice. Customer stated that it's making ice but very little. Fc is 24 and rc is 37 degrees. Evaporator fan is working but the evaporator is frozen. I thawed the ice and plugged the refrigerator back in. Both fans came back on and the icemaker is functioning. No leaks detected while on site.

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Liberty Hill, Texas 78642

Brandon B

Job Details: 12/23/2025

Arrived on site to install ordered parts on a dryer WED4950HW0. I installed the new drum W10899578 and ran a test cycle. Unit is heating and tumbling as designed.

We serviced a

WHIRLPOOL OVEN

Model WGE745C0FS05

Near Georgetown, Texas 78633

Brandon B

Job Details: 12/23/2025

Arrived on site to install ordered parts on a range WGE745C0FS05. I installed the switch membrane w11594155 and the control but wasnt getting any power to the membrane. I reinstalled the original control w11594156 and tested all the functions. Everything is working as designed now.